![](media/image1.wmf){width="5.577083333333333in"
height="5.965277777777778in"}

**TABLE OF CONTENTS**

Subject Page

WELCOME TO PCGL [1](#welcome-to-pcgl)

How can letters be added or changed?
[1](#how-can-letters-be-added-or-changed)

Who are the PCGL Coordinators? [1](#who-are-the-pcgl-coordinators)

GETTING STARTED [2](#getting-started)

How do I get PCGL on my computer? [2](#how-do-i-get-pcgl-on-my-computer)

How do I customize PCGL? [2](#how-do-i-customize-pcgl)

UNDERSTANDING THE PCGL WORD DOC SCREEN
[5](#understanding-the-pcgl-word-doc-screen)

Menu Bar [6](#menu-bar)

Standard Toolbar [6](#standard-toolbar)

PCGL Toolbar [6](#pcgl-toolbar)

STARTING AND EXITING PCGL [7](#starting-and-exiting-pcgl)

How do I start PCGL from the initial Windows Screen?
[7](#how-do-i-start-pcgl-from-the-initial-windows-screen)

How do I start PCGL from \"Word for Windows\"?
[7](#how-do-i-start-pcgl-from-word-for-windows)

How do I go from BDN to PCGL? [7](#how-do-i-go-from-bdn-to-pcgl)

How do I exit or back up to a previous screen?
[8](#how-do-i-exit-or-back-up-to-a-previous-screen)

NOW YOU ARE READY TO BEGIN! [8](#now-you-are-ready-to-begin)

What are letter types? [9](#what-are-letter-types)

How do I start a new PCGL letter? [9](#how-do-i-start-a-new-pcgl-letter)

How do I select a letter? [9](#how-do-i-select-a-letter)

How do I open an existing PCGL letter?
[10](#how-do-i-open-an-existing-pcgl-letter)

Letter Opening [10](#letter-opening)

How can BDN, SHARE, or VETSNET help me with my letters?
[10](#how-can-bdn-share-or-vetsnet-help-me-with-my-letters)

What happens when "VETSNET Data" is selected on the Environment and
Configuration Screen?
[12](#what-happens-when-vetsnet-data-is-selected-on-the-environment-and-configuration-screen)

How do I change existing data? [14](#how-do-i-change-existing-data)

How do I enter missing data? [15](#how-do-i-enter-missing-data)

What if I don't have BDN, BDN SHARE, or VETSNET open (or How do I enter
information manually)?
[15](#what-if-i-dont-have-bdn-bdn-share-or-vetsnet-open-or-how-do-i-enter-information-manually)

Letter Body [16](#letter-body)

Letter Closing [16](#letter-closing)

How do I select additional paragraphs at the end of the letter?
[17](#how-do-i-select-additional-paragraphs-at-the-end-of-the-letter)

How do I select the optional closing paragraph?
[17](#how-do-i-select-the-optional-closing-paragraph)

How do I select additional forms not mentioned in the predefined letter?
[18](#how-do-i-select-additional-forms-not-mentioned-in-the-predefined-letter)

How do I select copies (cc) for someone?
[18](#how-do-i-select-copies-cc-for-someone)

After I checked all the right things, how do I proceed?
[18](#after-i-checked-all-the-right-things-how-do-i-proceed)

What happens after the PCGL letter closes?
[18](#what-happens-after-the-pcgl-letter-closes)

How do I save my document? [19](#how-do-i-save-my-document)

How do I edit my document? [19](#how-do-i-edit-my-document)

PRINTING [19](#printing)

Can I preview my letters before they print?
[19](#can-i-preview-my-letters-before-they-print)

How do I print documents? [20](#how-do-i-print-documents)

How do I print forms separately? [21](#how-do-i-print-forms-separately)

HELPFUL HINTS [22](#helpful-hints)

How do I enter dates? [22](#how-do-i-enter-dates)

How do I stop words showing up as misspelled when they aren't?
[22](#how-do-i-stop-words-showing-up-as-misspelled-when-they-arent)

How do I enter numbers? [22](#how-do-i-enter-numbers)

What does the \"CANCEL\" button do?
[22](#what-does-the-cancel-button-do)

What does the \"EXIT\" button do? [22](#what-does-the-exit-button-do)

CURSOR MOVEMENT & EDITING KEYS [22](#cursor-movement-editing-keys)

TROUBLE SHOOTING [24](#trouble-shooting)

What should I do if PCGL runs slow or freezes up?
[24](#what-should-i-do-if-pcgl-runs-slow-or-freezes-up)

What should I do if spell check didn\'t run on my letter?
[24](#what-should-i-do-if-spell-check-didnt-run-on-my-letter)

What if I get a SYSTEM ERROR (PCGL programming or \"DDE\" error)?
[24](#what-if-i-get-a-system-error-pcgl-programming-or-dde-error)

What if the program aborts? [24](#what-if-the-program-aborts)

***Each office below will issue an appendix***. ***Appendices will be
separate documents containing information specific to the office.
Appendices may list letter types, specific letters, unique address
formats, etc.***

**Appendix A. Compensation & Pension Service**

**Appendix B. Education Service**

Appendix C. Loan Guaranty Service

**Appendix D. Office of Resource Management**

*(Appendixes B & C are located in ARMS or on the K-drive in the
ARMS/ADMIN20/Guide/20_01_01 folder)*

Rescission:

> TG 22-99-3, dated August 31, 1999

# WELCOME TO PCGL

The Personal Computer Generated Letters (PCGL) system is designed to
generate letters. This user/training guide is designed to help you
\"*hit the ground running*\" with PCGL. With PCGL, you have all the
flexibility and speed of \"Word for Windows\" in the creation, editing,
and printing of your documents.

The PCGL system can generate letters using the "free form" or
"predefined" mode.

-   Free form allows you to type a letter "from scratch" or select
    individual paragraphs in putting together a letter. It will also set
    up the proper spacing and formatting for the address, greeting, and
    closing of a letter which you type yourself without using predefined
    letters or individual paragraphs. The "free form" mode may not be
    available to all users.

-   Predefined letters minimize user input. Your screens may not appear
    exactly as shown in this document. Screens may differ due to
    configuration and site options, as well as ongoing enhancements.

## How can letters be added or changed?

[New or revised letters:]{.underline} When using PCGL, if you find a
need for new letters or believe current letters need revision, submit
your comments, suggestions and ideas to the appropriate PCGL
coordinator.

## Who are the PCGL Coordinators? 

  -----------------------------------------------------------------------
  **Office**           **Name**          **Phone**        **Fax**
  -------------------- ----------------- ---------------- ---------------
  Compensation &       Abbot, David      \(202\) 273-8947 \(202\)
  Pension Service (21)                                    275-1756

  Education Service    Baxter, Chuck     \(202\) 273-7140 \(202\)
  (22)                                                    275-1653

  Loan Guaranty        Frooshani, Sharon \(202\) 273-7391 \(202\)
  Service (26)                                            275-5461

  Office of Resource   Oakley, Pat       \(202\) 273-5919 \(202\)
  Management (24)                                         275-0530 or
                                                          275-0951
  -----------------------------------------------------------------------

#  

# GETTING STARTED

## How do I get PCGL on my computer?

See your system administrator to get PCGL installed.

## How do I customize PCGL?

Customizing PCGL is easy. Just follow the steps below and PCGL will run
the way you want it to, every time, until you change it. Within this
training guide, the term "BUTTON" is used to designate "radio buttons"
which have a space for showing choices.

The PCGL shortcut is located in VBAPPS. Double clicking on the PCGL
shortcut brings up the Environment and Configuration Screen. **To
customize PCGL, click "Exit" and then "Yes."**

Figure 1.01 -- Environment and Configuration
Screen![](media/image2.png){width="4.625694444444444in"
height="4.207638888888889in"}

![](media/image3.png){width="2.7395833333333335in"
height="1.2395833333333333in"}

Click on the ![](media/image4.wmf){width="0.2722222222222222in"
height="0.28680555555555554in"} button at the top of the Word document
(Figure 1.03) to get the PCGL Defaults screen (Figure 1.02).

![](media/image5.png){width="6.198611111111111in"
height="4.582638888888889in"}

Figure 1.02 -- PCGL Default Screen

Make any changes that you want. Review the following guidelines
concerning defaults on this screen.

+-----------------------+-----------------------------------------------+
| **BLOCK TITLE**       | **GUIDELINES**                                |
+=======================+===============================================+
| Letter Type           | > Click on appropriate letter type as your    |
|                       | > default. You only have access to one letter |
|                       | > type at a time.                             |
+-----------------------+-----------------------------------------------+
| Section ID            | > Whatever you type here will print on your   |
|                       | > PCGL letters in the reference lines along   |
|                       | > with the file number and stub name. We      |
|                       | > suggest that you follow local station       |
|                       | > guidelines.                                 |
+-----------------------+-----------------------------------------------+

+-----------------------+-----------------------------------------------+
| Auto Date             | > If you select "YES", PCGL automatically     |
|                       | > inserts the current date on your PCGL       |
|                       | > letters.                                    |
+-----------------------+-----------------------------------------------+
| Use BDN/VNET Data     | > In this selection box, you can              |
|                       | > **[only]{.underline}** **select one** of    |
|                       | > the four selections at a time.              |
|                       | >                                             |
|                       | > If you select "YES", PCGL looks for an      |
|                       | > active BDN session (PIF). It extracts the   |
|                       | > file number, stub name and address and      |
|                       | > inserts them in your letter.                |
|                       | >                                             |
|                       | > If you don't use BDN data most of the time, |
|                       | > the "NO" option is the best selection.      |
|                       | >                                             |
|                       | > If you select "SHARE", PCGL looks for an    |
|                       | > active BDN session (PIF) which was created  |
|                       | > through SHARE. It extracts the file number, |
|                       | > stub name and address and inserts them in   |
|                       | > your letter.                                |
|                       | >                                             |
|                       | > If you select "VETSNET", PCGL looks for an  |
|                       | > active VETSNET session (PIF). It extracts   |
|                       | > the file number, stub name and address and  |
|                       | > inserts them in your letter.                |
+-----------------------+-----------------------------------------------+
| Spell Check           | > If you select \"YES\", PCGL automatically   |
|                       | > spell checks your PCGL letter.              |
+-----------------------+-----------------------------------------------+

4\. After making your changes, click on \"OK\" to set the selected
defaults. Remember, PCGL will run this way, every time, until you change
it.

*[Note]{.underline}: If you don't want to change the defaults, click on
\"Cancel\" to return to the PCGL WORD DOC screen.*

# UNDERSTANDING THE PCGL WORD DOC SCREEN

Before you begin PCGL, you should become familiar with the different
parts of the WORD DOC screen (Figure 1.03). There are three primary
toolbars on this screen.

+-----------------+----+---------------------+----+-------------------+
| **Menu Bar**    |    | **Standard          |    | **PCGL Toolbar**  |
|                 |    | Toolbar**           |    |                   |
| Top Line        |    |                     |    | Second Line       |
|                 |    | Second Line         |    |                   |
+-----------------+----+---------------------+----+-------------------+

![](media/image6.png){width="6.2in" height="4.463888888888889in"}

Figure 1.03 - PCGL WORD DOC Screen

+-----------------------+-----------------------------------------------+
| **Title**             | **Description**                               |
+=======================+===============================================+
| ## Menu Bar           | > Contains standard Word designations. Review |
|                       | > Windows instructions for these items.       |
+-----------------------+-----------------------------------------------+
| ## Standard Toolbar   | > These buttons are standard for the Windows  |
|                       | > 2000 installation. Simply place your cursor |
|                       | > over the button to find that button\'s      |
|                       | > function. Review Windows instructions for   |
|                       | > these items.                                |
+-----------------------+-----------------------------------------------+
| ## PCGL Toolbar       |                                               |
+-----------------------+-----------------------------------------------+
| ![](medi              | > [Start PCGL Letter]{.underline}: Click on   |
| a/image7.wmf){width=" | > this button to go the \"Environment and     |
| 0.2722222222222222in" | > Configuration\" screen (Figure 1.01) and    |
| height="0             | > prepare a standard PCGL letter.             |
| .2722222222222222in"} |                                               |
+-----------------------+-----------------------------------------------+
| ![](medi              | > [Free Form]{.underline}: Click on this      |
| a/image8.wmf){width=" | > button to go to the \"Environment and       |
| 0.2798611111111111in" | > Configuration\" screen and prepare a Free   |
| height="0.            | > Form letter using standard paragraphs.      |
| 29305555555555557in"} | > *Check the appropriate appendix to see if   |
|                       | > you have free form options.*                |
|                       | >                                             |
|                       | > NOTE: In some letters, PCGL is suspended to |
|                       | > allow you to enter text or edit the Word    |
|                       | > document. You must then use the \'F\'       |
|                       | > button to "wake-up" PCGL to finish the      |
|                       | > letter.                                     |
+-----------------------+-----------------------------------------------+
| ![](medi              | > [Header]{.underline}: Click on this button  |
| a/image9.wmf){width=" | > to add header (RO name and address) in a    |
| 0.2722222222222222in" | > non-standard (Free Form) PCGL letter.       |
| height="0             | >                                             |
| .2798611111111111in"} | > NOTE: Headers aren't viewable while the     |
|                       | > document is in [N]{.underline}ormal view,   |
|                       | > they are viewable while in the              |
|                       | > [P]{.underline}age Layout view.             |
|                       | >                                             |
|                       | > NOTE: You don't usually have to use this    |
|                       | > button as the PCGL program automatically    |
|                       | > inserts headers in your PCGL letters.       |
+-----------------------+-----------------------------------------------+
| ![](media/            | > [Print]{.underline}: Click on this button   |
| image10.wmf){width="0 | > to print your PCGL letter. (You may print   |
| .28680555555555554in" | > your letter with or without the VA logo.)   |
| height="0             |                                               |
| .2722222222222222in"} |                                               |
+-----------------------+-----------------------------------------------+
| ![](media             | > [JetForm Merge]{.underline}: Click on this  |
| /image11.wmf){width=" | > button to print a form or attachment with   |
| 0.2722222222222222in" | > the claimant\'s file number and name on it. |
| height="0             |                                               |
| .2798611111111111in"} |                                               |
+-----------------------+-----------------------------------------------+
| ![](medi              | > [Configuration]{.underline}: Click on this  |
| a/image4.wmf){width=" | > button to go to the PCGL Defaults screen    |
| 0.2722222222222222in" | > (Figure 1.02).                              |
| height="0.            |                                               |
| 28680555555555554in"} |                                               |
+-----------------------+-----------------------------------------------+

# STARTING AND EXITING PCGL

You can start PCGL several ways.

+-----------------------+-----------------------------------------------+
| ### How do I st       | Double click on the PCGL icon on your         |
| art PCGL from the ini | desktop.                                      |
| tial Windows Screen?  |                                               |
|                       | If you don't have this icon, you can click    |
|                       | Start and VBAPPS, then select PCGL from the   |
|                       | list of shortcuts.                            |
|                       |                                               |
|                       | **[OR]{.underline}**                          |
+-----------------------+-----------------------------------------------+
| ### How               | Click **[F]{.underline}**ile ‑ click          |
| do I start PCGL from  | **[N]{.underline}**ew ‑ then double click     |
| \"Word for Windows\"? | PCGL.DOT in the displayed window. *Note:      |
|                       | Entering PCGL through Word won't allow the    |
|                       | system to install new PCGL updates.*          |
|                       |                                               |
|                       | **[OR]{.underline}**                          |
+-----------------------+-----------------------------------------------+
| ### How do I          | Use the mouse and click the minus box at the  |
|  go from BDN to PCGL? | top right corner of the BDN window so your    |
|                       | desktop is visible.                           |
|                       |                                               |
|                       | Then start PCGL using one of the above        |
|                       | methods.                                      |
+-----------------------+-----------------------------------------------+
| ### How               | Each screen has an "E[x]{.underline}it"       |
| do I exit or back up  | button and/or a "C[a]{.underline}ncel"        |
| to a previous screen? | button.                                       |
|                       |                                               |
|                       | To exit PCGL, or the current PCGL letter,     |
|                       | click on \"E[x]{.underline}it.\" When asked   |
|                       | to confirm your choice, click on \"YES\" to   |
|                       | exit PCGL.                                    |
|                       |                                               |
|                       | To back up to the previous screen, click on   |
|                       | "C[a]{.underline}ncel."                       |
|                       |                                               |
|                       | When asked to confirm your choice, click on   |
|                       | \"YES.\"                                      |
+-----------------------+-----------------------------------------------+

# NOW YOU ARE READY TO BEGIN! 

When you enter PCGL, you get the Environmental and Configuration screen
(Figure 1.01). Some of the defaults you set earlier are reflected here.
You can change your choices here, but they will apply [only]{.underline}
to the current letter.

![](media/image2.png){width="4.625694444444444in"
height="4.207638888888889in"}

Figure 1.01 -- Environment and Configuration Screen

> Click the "OK" button to go to the Letter Type Selection Menu. To get
> to the Letter Type Selection Menu from the PCGL Word screen, click the
> "S" button.

### What are letter types?

> Letters are grouped together to form types. The letter type is shown
> in the center of the screen. Specific letters are shown inside each of
> the boxes. Use the scroll button on the right side of the box to see
> all the letters for that type. See your individual appendix for
> specific information.
>
> ![](media/image12.png){width="3.4305555555555554in"
> height="3.0548611111111112in"}

Figure 1.06 - Letter Type Selection Menu Screen

+-----------------------+-----------------------------------------------+
| ### How do I sta      | Click the \"S\" button on the initial PCGL    |
| rt a new PCGL letter? | word document screen, or click "OK" on the    |
|                       | Environment and Configuration screen.         |
|                       |                                               |
|                       | Select your letter and click "OK."            |
+-----------------------+-----------------------------------------------+
| ### How d             | Determine which "letter type" you want to     |
| o I select a letter?  | use.                                          |
|                       |                                               |
|                       | Using up and down arrows on the right side of |
|                       | each box, scroll through the letters until    |
|                       | you find the letter you want to use.          |
|                       |                                               |
|                       | Click to highlight the letter you want, then  |
|                       | either click on \"OK\" at the bottom of the   |
|                       | screen, or press the \"ENTER\" key. You may   |
|                       | also double click on the letter you want to   |
|                       | use.                                          |
+-----------------------+-----------------------------------------------+
| ### How do I open an  | Click on the "Open Folder" button on the      |
| existing PCGL letter? | toolbar                                       |
|                       |                                               |
|                       | Double click on the letter you want to open   |
|                       | in your PCGL directory.                       |
+-----------------------+-----------------------------------------------+

# Letter Opening

### How can BDN, SHARE, or VETSNET help me with my letters?

If you have a pending issue in BDN, SHARE, or VETSNET, you can allow the
system to automatically copy the following information into the "Letter
Opening and Address Line Information" screen (figure 1.07 & 1.07a):

-   The file number information into the \"File Number\" block.

-   The stub name into the \"Veteran\'s Name\" blocks. PCGL places the
    first initial into the \"First\" block, the middle initial into the
    \"Middle\" block, and the five letters of the last name into the
    \"Last\" block. You will have to complete the missing letters in the
    name yourself. (See "How do I enter missing data" on page 15.)

-   The name, address and zip code in the appropriate blocks

***See page 12 for more information about using PCGL with VETSNET.***

*NOTE: Address screen formats may vary slightly based on letter type.*

> **DON'T USE ANY PUNCTUATION IN THE ADDRESSED TO and ADDRESS LINES**

![](media/image13.png){width="5.877777777777778in"
height="3.6909722222222223in"}

Figure 1.07 - Letter Opening and Address Line Information Screen

![](media/image14.png){width="5.754166666666666in"
height="3.6131944444444444in"}

Figure 1.07a - Letter Opening and Address Line Information Screen for
LGY

+-----------------------+-----------------------------------------------+
| ### What              | If "VETSNET Data" is selected on the          |
| happens when "VETSNET | Environment and Configuration screen, you     |
|  Data" is selected on | will get the following prompt after selecting |
|  the Environment and  | a letter from the "PCGL Letter Type Selection |
| Configuration Screen? | Menu" screen:                                 |
|                       |                                               |
|                       | ![](me                                        |
|                       | dia/image15.png){width="2.9159722222222224in" |
|                       | height="1.7916666666666667in"}                |
|                       |                                               |
|                       | Figure 1.05 - Number Prompt Screen            |
|                       |                                               |
|                       | After entering the correct File Number, click |
|                       | "OK**."** One of the following will then      |
|                       | happen:                                       |
|                       |                                               |
|                       | -   If a file number and name is found in     |
|                       |     VETSNET, the Letter Opening and Address   |
|                       |     Line Information screen will appear       |
|                       |     populated by information from the PIF     |
|                       |     (Pending Issue File).                     |
|                       |                                               |
|                       | -   If more than one name is associated with  |
|                       |     the file number, the following screen     |
|                       |     will appear:                              |
|                       |                                               |
|                       | ![](me                                        |
|                       | dia/image16.png){width="2.9159722222222224in" |
|                       | height="2.821527777777778in"}                 |
|                       |                                               |
|                       | Figure 1.05a - Number Prompt Screen           |
|                       |                                               |
|                       | []{.mark}                                     |
|                       |                                               |
|                       | []{.mark}                                     |
+-----------------------+-----------------------------------------------+
| **Continued** \--What | > Click on the name of the person to whom     |
| happens when "VETSNET | > you're writing the letter and then click on |
| Data" is selected on  | > the select button. The Letter Opening and   |
| the Environment and   | > Address Line Information screen will appear |
| Configuration Screen? | > populated by information from the PIF.      |
|                       |                                               |
|                       | -   If you have never started one of the      |
|                       |     VETSNET applications, you'll get this     |
|                       |     message:                                  |
|                       |                                               |
|                       | > ![](me                                      |
|                       | dia/image17.png){width="3.1243055555555554in" |
|                       | > height="1.2395833333333333in"}              |
|                       | >                                             |
|                       | > Click "OK." The PCGL File Number Prompt     |
|                       | > will appear. Click "exit" and click "yes"   |
|                       | > on the exit PCGL prompt. Start a VETSNET    |
|                       | > application from VBAPPS. The VETSNET        |
|                       | > application doesn't have to be running      |
|                       | > while you use PCGL, but it has to have been |
|                       | > run at some time in the past.               |
|                       |                                               |
|                       | -   If you don't have permission to access    |
|                       |     VETSNET in common security, you'll get    |
|                       |     this message:                             |
|                       |                                               |
|                       | ![](me                                        |
|                       | dia/image18.png){width="3.8645833333333335in" |
|                       | height="1.2395833333333333in"}                |
|                       |                                               |
|                       | > Click "OK." The "PCGL File Number Prompt"   |
|                       | > will appear. Click "cancel." The PCGL       |
|                       | > Letter Type Selection Menu screen will      |
|                       | > appear. Click "cancel." The Environment and |
|                       | > Configuration Screen will appear. In the    |
|                       | > BDN Data Available Mode area select         |
|                       | > something other than VETSNET data and then  |
|                       | > click "OK" and proceed to create a new      |
|                       | > letter. (You should see your systems        |
|                       | > administrator to get VETSNET permission     |
|                       | > before using the VETSNET feature in PCGL.)  |
+-----------------------+-----------------------------------------------+
| **Continued** \--What | -   If the file number isn't found in         |
| happens when "VETSNET |     VETSNET, you'll get this message:         |
| Data" is selected on  |                                               |
| the Environment and   | ![](me                                        |
| Configuration Screen? | dia/image19.png){width="2.8631944444444444in" |
|                       | height="1.2395833333333333in"}                |
|                       |                                               |
|                       | > Click "OK." The PCGL File Number Prompt     |
|                       | > will appear. Correct the file number and    |
|                       | > click OK. If the file number is correct,    |
|                       | > click "cancel." The PCGL Letter Type        |
|                       | > Selection Menu screen will appear. Click    |
|                       | > "cancel." The Environment and Configuration |
|                       | > screen will appear. In the BDN Data         |
|                       | > Available Mode area select something other  |
|                       | > than VETSNET data, then click "OK" and      |
|                       | > proceed to create a new letter.             |
|                       | >                                             |
|                       | > []{.mark}                                   |
|                       |                                               |
|                       | -   If the file number is sensitive and you   |
|                       |     don't have the right security level,      |
|                       |     you'll get this message:                  |
|                       |                                               |
|                       | ![](me                                        |
|                       | dia/image20.png){width="3.8493055555555555in" |
|                       | height="0.9916666666666667in"}                |
|                       |                                               |
|                       | > Click "OK." The PCGL File Number Prompt     |
|                       | > will appear. Correct the file number and    |
|                       | > click "OK." If the file number is correct,  |
|                       | > click "exit" and click "yes" on the exit    |
|                       | > PCGL prompt.                                |
|                       |                                               |
|                       | []{.mark}                                     |
+-----------------------+-----------------------------------------------+
| ### How do I          | Highlight the data you wish to change by      |
| change existing data? | clicking and then dragging the mouse across   |
|                       | the text to be changed.                       |
|                       |                                               |
|                       | ***-THEN-***                                  |
|                       |                                               |
|                       | Type in the new data. Click \"OK\" or press   |
|                       | \"ENTER\"                                     |
+-----------------------+-----------------------------------------------+
| ### How do            | Using the mouse or tab key, put the cursor in |
| I enter missing data? | the box you wish to complete                  |
|                       |                                               |
|                       | ***-THEN-***                                  |
|                       |                                               |
|                       | Type in the data as you want it to appear in  |
|                       | the letter. Click \"OK\" or press \"ENTER\"   |
+-----------------------+-----------------------------------------------+

### 

### What if I don't have BDN, BDN SHARE, or VETSNET open (or How do I enter information manually)?

If PCGL doesn\'t find an active BDN, BDN SHARE, or VETSNET pending issue
session, PCGL prompts you to: (1) proceed without system data or (2)
exit PCGL (and try again later). Below are guidelines for entering the
information manually.

> **DON'T USE ANY PUNCTUATION**
>
> **IN THE ADDRESS TO LINES**

+-----------------------+-----------------------------------------------+
| **Block Title**       | **Description**                               |
+=======================+===============================================+
| Number Prefix and\    | Use the Mouse to CLICK the number prefix you  |
| File or Loan ID       | want to print in front of the file or Loan ID |
| Number                | number                                        |
|                       |                                               |
|                       | Type in the file or Loan ID number            |
|                       |                                               |
|                       | NOTE: You don't need to add spaces ‑ this     |
|                       | will be automatically done in the letter.     |
+-----------------------+-----------------------------------------------+
| Veteran\'s Name       | Type in the veteran\'s name if BDN, BDN       |
|                       | SHARE, or VETSNET doesn't automatically       |
|                       | insert this information.                      |
+-----------------------+-----------------------------------------------+
| Salutation Title      | The default Salutation title is "Mr."         |
|                       | Otherwise, click on the correct radio button. |
|                       |                                               |
|                       | If you select \"other\", type in the correct  |
|                       | title or other designation (such as \"Dr.\",  |
|                       | \"Major\", etc.).                             |
+-----------------------+-----------------------------------------------+
| Salutation Name       | Insert the correct last name of the addressee |
|                       | (person to whom the letter is going).         |
+-----------------------+-----------------------------------------------+
| Addressed To,         | Type in the name, address, and zip code of    |
| Address, and ZIP      | the person to whom the letter is being sent.  |
|                       | Remember, this may be a person other than the |
|                       | veteran.                                      |
+-----------------------+-----------------------------------------------+
| Alternate Subject     | Insert the "specialty data" that usually      |
| Lines                 | appears in the upper right under the "In      |
|                       | Reply To" (which appears opposite the address |
|                       | data).                                        |
+-----------------------+-----------------------------------------------+
| OJ Prefix             | For Loan Guaranty letters only. The first two |
|                       | digits are the office of jurisdiction. The    |
|                       | second two digits are the office of origin.   |
|                       | PCGL will select the OJ Prefix based on the   |
|                       | "Section Identifier" entered on the           |
|                       | Environment and Configuration screen and      |
|                       | insert the LIN number to finish off. You      |
|                       | normally won't need to enter or select        |
|                       | anything in this box.                         |
+-----------------------+-----------------------------------------------+

# Letter Body

PCGL completes most of the letter without your needing to take any
special action. As a user, you may be asked to:

-   review the information and click \"OK\" to continue processing,

-   enter information and click \"OK\" or "F" to continue processing, or

-   select from a list of items and click \"OK\" to continue processing.

If you miss a prompt or key in wrong information, you can't back up. You
have two choices:

-   you can finish the letter and edit it, or

-   you can stop and begin the letter from scratch.

# Letter Closing

You need to use the \"Letter Closing Logic\" screen if you want PCGL to
do any of the following:

• Add additional paragraphs

• Select optional closing paragraphs

• Select additional forms or attachments

• Select or type in a \"cc\" (courtesy copy) for the letter that isn't
already programmed into the letter

• Select a different signature block

![](media/image21.png){width="4.285416666666666in"
height="3.5076388888888888in"}

Figure 1.08 - Generic Letter Closing Logic Screen

+-----------------------+----------------------------------------------+
| ### H                 | > Double click on the desired paragraphs.    |
| ow do I select additi | > The paragraph number(s) you select appear  |
| onal paragraphs at th | > in the space above the menu list. The      |
| e end of the letter?  | > paragraphs appear in your letter in the    |
|                       | > order you select them.                     |
|                       | >                                            |
|                       | > *ORM and Education use pre-defined         |
|                       | > letters, so there are no additional        |
|                       | > paragraphs to select.*                     |
+-----------------------+----------------------------------------------+
| ### How d             | > Double click the paragraph or type the     |
| o I select the option | > number in the Select Closing Paragraph     |
| al closing paragraph? | > Box. NOTE: If the closing paragraph isn't  |
|                       | > selected, the signature and all other      |
|                       | > parts of the selected paragraph will still |
|                       | > be printed.                                |
|                       | >                                            |
|                       | > *ORM and Education use pre-defined         |
|                       | > letters, so there are no optional closing  |
|                       | > paragraphs to select.*                     |
+-----------------------+----------------------------------------------+
| ### How do I s        | > Double click the additional form(s)        |
| elect additional form | > needed. The additional enclosures you      |
| s not mentioned in th | > select show up in the \"Selected Forms\"   |
| e predefined letter?  | > box. If you want more than one copy        |
|                       | > enclosed, double click on the form a       |
|                       | > second time.                               |
|                       | >                                            |
|                       | > Note: Forms mentioned in the letter        |
|                       | > automatically show up in the \"Selected    |
|                       | > Forms from Text\" section.                 |
+-----------------------+----------------------------------------------+
| ##                    | > If there is a service organization or      |
| # How do I select cop | > other organization/office, you need to use |
| ies (cc) for someone? | > this option. You can type in the name of   |
|                       | > the person or organization that you want a |
|                       | > \"cc\" for, or you can double click on one |
|                       | > of the listed organizations.               |
|                       | >                                            |
|                       | > NOTE: Your IRM staff can change, add, or   |
|                       | > delete the organizations you use or no     |
|                       | > longer use.                                |
+-----------------------+----------------------------------------------+
| ### After I check     | > Click \"OK\" or press \"ENTER\"            |
| ed all the right thin |                                              |
| gs, how do I proceed? |                                              |
+-----------------------+----------------------------------------------+

## What happens after the PCGL letter closes?

After the PCGL letter closes, a pick list of signatures may appear
depending on the set up in your local office. Click on the signature you
want and then click OK. If this list doesn't appear, PCGL will
automatically insert the signature block for your office. For Education
and ESU Letters, PCGL shows a \"Data Entry\" screen that allows the
person creating the letter (letter originator) to type in his or her
initials or enter concurrence information. Click on \"OK\" to continue
PCGL processing.

![](media/image22.png){width="4.364583333333333in"
height="1.4166666666666667in"}

Figure 1.09 - Data Entry Screen

If you selected "YES" for Spell Check, the application should begin
checking your spelling.

![](media/image23.png){width="4.989583333333333in"
height="2.2916666666666665in"}

Figure 1.10 - Spell Check Screen

> NOTE: If the STATUS bar located at the bottom or top of the screen
> flashes, click once to stop the flashing and click a second time to
> resume spell check.

## How do I save my document?

PCGL automatically prompts you to save your letters to the \"PCLTRS\"
directory. (PCGL shows the \"Save As\" screen. If you want to save your
letter to your C-drive or another location, change the "save in:"
location on the "Save As" screen.)

Enter a filename for your document. You should use a standard naming
convention.

## How do I edit my document?

Follow \"WORD FOR WINDOWS\" instructions.

# PRINTING

+-----------------------+-----------------------------------------------+
| ### C                 | Yes, select "[F]{.underline}ile" and "Print   |
| an I preview my lette | Pre[v]{.underline}iew" from the menu tool     |
| rs before they print? | bar.                                          |
+-----------------------+-----------------------------------------------+
| ### How               | Click the \"P\" icon at the top of the PCGL   |
| do I print documents? | Word letter and select the options            |
|                       | appropriate for your letter.                  |
|                       |                                               |
|                       | If you want the BDN, BDN SHARE, or VETSNET    |
|                       | data (vets name and file number) to show on   |
|                       | the forms, you must print all forms for each  |
|                       | letter before beginning another letter.       |
+-----------------------+-----------------------------------------------+

![](media/image24.png){width="4.011111111111111in"
height="3.213888888888889in"}

Figure 1.11 - PCGL Print Options Screen

+-----------------------+-----------------------------------------------+
| ### How do I pr       | Click the \"J\" icon within the PCGL toolbar  |
| int forms separately? | at the top of the screen. The JetForm RePrint |
|                       | screen (Fig. 1.12) will appear.               |
|                       |                                               |
|                       | -   Fill in the file or Loan ID number and    |
|                       |     complete name.                            |
|                       |                                               |
|                       | -   Click on the correct \"Option Type\"      |
|                       |                                               |
|                       | -   Click "OK"                                |
+-----------------------+-----------------------------------------------+

![](media/image25.png){width="4.458333333333333in" height="2.9375in"}

Figure 1.12 - JetForm RePrint Screen

# HELPFUL HINTS

+-----------------------+-----------------------------------------------+
| ###                   | > Dates can be entered in the following       |
| How do I enter dates? | > formats:\                                   |
|                       | > 1-1-04, 1/l/04, 01-01-04, or 01/01/04       |
+-----------------------+-----------------------------------------------+
| ###                   | > Update your dictionary during Spell Check   |
|  How do I stop words  | > by adding local names and terms it doesn't  |
| showing up as misspel | > have. Be sure these are spelled correctly!  |
| led when they aren't? |                                               |
+-----------------------+-----------------------------------------------+
| ### Ho                | > Don't use commas unless you are in free     |
| w do I enter numbers? | > text; e.g., 1000 instead of 1,000           |
+-----------------------+-----------------------------------------------+
| ### What does the     | > Backs up one screen.                        |
| \"CANCEL\" button do? |                                               |
+-----------------------+-----------------------------------------------+
| ### What does th      | > Exit the PCGL program upon confirmation.    |
| e \"EXIT\" button do? | >                                             |
|                       | > (PCGL asks whether or not you really want   |
|                       | > to exit PCGL. Click on \"YES\" to exit or   |
|                       | > stop further processing the specific PCGL   |
|                       | > letter.)                                    |
+-----------------------+-----------------------------------------------+

# CURSOR MOVEMENT & EDITING KEYS

+-----------------------+-----------------------------------------------+
| **[Movement / Editing | > **[\                                        |
| Fu                    | > Keyboard Shortcut]{.underline}**            |
| nction]{.underline}** |                                               |
+=======================+===============================================+
| Go to beginning of    | > Press \"CTRL + HOME\"                       |
| document              |                                               |
+-----------------------+-----------------------------------------------+
| Go to end of document | > Press \"CTRL + END\"                        |
+-----------------------+-----------------------------------------------+
| Go to page            | > Press F5                                    |
|                       | >                                             |
|                       | > Type page number                            |
|                       | >                                             |
|                       | > Press \"ENTER\"                             |
+-----------------------+-----------------------------------------------+
| Go to beginning of    | > Press \"HOME\"                              |
| line                  |                                               |
+-----------------------+-----------------------------------------------+
| Go to end of line     | > Press \"END\"                               |
+-----------------------+-----------------------------------------------+
| Highlight a *word*    | > Double click on the word.                   |
+-----------------------+-----------------------------------------------+
| Highlight a *line*    | > Move the mouse to the left edge of the line |
|                       | > and click.                                  |
+-----------------------+-----------------------------------------------+
| Highlight a           | > Place cursor anywhere within the sentence,  |
| *sentence*            | > press the CTRL key and click once with the  |
|                       | > mouse.                                      |
+-----------------------+-----------------------------------------------+
| Highlight a           | > Move the mouse to the left edge of the      |
| *paragraph*           | > paragraph and double click.                 |
+-----------------------+-----------------------------------------------+
| Highlight *entire*    | > Move the mouse to the left edge of the      |
| document              | > document, hold the CTRL key and click once  |
|                       | > with the mouse.                             |
+-----------------------+-----------------------------------------------+
| Insert                | > Place the cursor at the point you want the  |
|                       | > information inserted, then type or paste    |
|                       | > the text.                                   |
+-----------------------+-----------------------------------------------+
| Delete                | > To remove characters, words, or spaces use  |
|                       | > the \"DELETE\" key or highlight them with   |
|                       | > the mouse, then press \"DELETE.\"           |
+-----------------------+-----------------------------------------------+
| Replace               | > Highlight the information to be replaced,   |
|                       | > then type the new information.              |
+-----------------------+-----------------------------------------------+
| Copy                  | > Highlight the information to be copied.     |
|                       | > Click the Copy button on the tool bar,      |
|                       | > place the cursor at the new location and    |
|                       | > click the Paste button.                     |
+-----------------------+-----------------------------------------------+

# TROUBLE SHOOTING

+-----------------------+-----------------------------------------------+
| ### What sho          | You may have too many applications open on    |
| uld I do if PCGL runs | your desktop.                                 |
|  slow or freezes up?  |                                               |
|                       | -   Close unneeded applications on your       |
|                       |     desktop.                                  |
|                       |                                               |
|                       | You may have too many PCGL word documents     |
|                       | open. Saving a PCGL document doesn't close    |
|                       | the document. Click on [W]{.underline}indow   |
|                       | to see how many documents are open.           |
|                       |                                               |
|                       | -   Close (saved or unsaved) all unneeded     |
|                       |     PCGL word documents.                      |
|                       |                                               |
|                       | If your PC freezes up,                        |
|                       |                                               |
|                       | -   Click on the blue line above the menu bar |
|                       |     or                                        |
|                       |                                               |
|                       | -   Restart the PC.                           |
|                       |                                               |
|                       | If you have this problem often, contact your  |
|                       | system administrator for additional           |
|                       | assistance.                                   |
+-----------------------+-----------------------------------------------+
| ### What should I do  | Select \"[T]{.underline}ools\" and            |
|  if spell check didn\ | \"[S]{.underline}pell Check.\"                |
| 't run on my letter?  |                                               |
|                       | To run spell check on all your letters, set   |
|                       | the Spell Check default to YES on the PCGL    |
|                       | Default screen (Figure 1.02).                 |
+-----------------------+-----------------------------------------------+
| ### Wh                | Click \"RETRY\" or \"CONTINUE\"               |
| at if I get a SYSTEM  |                                               |
| ERROR (PCGL programmi |                                               |
| ng or \"DDE\" error)? |                                               |
+-----------------------+-----------------------------------------------+
| ### What i            | > Start all over again.                       |
| f the program aborts? | >                                             |
|                       | > ‑OR‑                                        |
|                       | >                                             |
|                       | > Use \"Free Form\" button to select the      |
|                       | > desired paragraphs to complete your letter. |
|                       | > Remember in FREE FORM to click \"Perform    |
|                       | > Closing Logic\" to add the letter's         |
|                       | > conclusion, signature etc., and print the   |
|                       | > forms.                                      |
+-----------------------+-----------------------------------------------+
| ***If all else        | Contact your local IRM office.                |
| fails***              |                                               |
+-----------------------+-----------------------------------------------+