***Embassy of the United States of America***

## Kiev, Ukraine

###### JOB OPPORTUNITY ANNOUNCEMENT

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##### TO: ALL MISSION PERSONNEL

**FROM: JENNIFER BONNER -- MANAGEMENT COUNSELOR**

**SUBJECT: TELEPHONE OPERATOR FOR INFORMATION MANAGEMENT OFFICE**

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Employees are invited to apply for this position or refer qualified
candidates to the Embassy Human Resources Office. Application procedures
are outlined at the end of this notice. Questions should be directed to
the Human Resources Office.

**[POSITION TITLE:]{.underline}** **Telephone Operator**

**[POSITION OPEN TO:]{.underline}** *1.* *Eligible Family Members (EFMs)
-- All Agencies*

2\. Current Ordinarily Resident and Not Ordinarily Resident U.S.
Citizens and Foreign National Employees -- All Agencies

3\. Ordinarily Resident and Not Ordinarily Resident U.S. Citizens and
Foreign Nationals

**[GRADE LEVEL:]{.underline}** **FSN-04, FP-AA\* (***Successful
candidates may be appointed at a lower grade level if all
qualifications/knowledge of the position are not met)*

**[POSITION TYPE:]{.underline} Part Time**

**[WORK HOURS:]{.underline} 20 hours per week**

**[OFFICE LOCATION:]{.underline}** **Telephone Operations Office / IMO**

**[OPENING DATE:]{.underline}** **o/a June 29, 2004**

**[DEADLINE:]{.underline}** **July 07, 2004 at 6 PM Kiev time**

*\* FP-AA to be confirmed by Washington*

**[Definitions:]{.underline}**

###### 

###### *Eligible Family Member (EFM)*

This definition is applicable if all three criteria listed below are
met:

\(1\) the individual is an official dependent of a Foreign Service
Officer holding U.S. citizenship (spouse or children under age of 21);

\(2\) the individual is listed on official travel orders authorizing
travel to Ukraine;

\(3\) the individual is actually residing in Ukraine with the Foreign
Service officer officially assigned to Ukraine.

####### Non-Ordinarily Resident (NOR)

A non-Ukrainian citizen (U.S. citizen or foreign national) who, although
a legal resident in Ukraine, is not a permanent resident, and is not
subject to Ukrainian laws.

***Ordinarily Resident (OR)***

An individual who is either a citizen of Ukraine or a citizen of another
country who has shifted his/her main residency focus to Ukraine as
documented by Legal Permanent Resident Status in Ukraine, and is subject
to the Ukrainian laws.

**NOTE: ALL ORDINARILY RESIDENT APPLICANTS [MUST]{.underline} HAVE THE
REQUIRED WORK AND/OR RESIDENCY PERMITS ALLOWING LEGAL EMPLOYMENT IN
UKRAINE PRIOR TO APPLYING.**

**[BASIC FUNCTION OF POSITION:]{.underline}**

Serves as one of four telephone operators at the American Embassy Kiev,
Ukraine. Is responsible for the day-to-day operations of the telephone
office.

**[MAJOR DUTIES AND RESPONSIBILITIES:]{.underline}**

*Responsible for the day-to-day operations of the telephone office:*
100%

> \- Operating a console telephone switchboard to place and receive the
> telephone calls to and from U.S. Mission, over both government leased
> and commercial telephone lines, or IVG.

-   Providing routing and general information to callers, assisting them
    in locating the correct Section or employee using directories,
    organizational listing, duty rosters, or other materials. Solicits
    information from caller about the nature of the call in order to
    refer and route the caller to the most appropriate office, section
    or agency. Selects and connects to appropriate Mission resource
    based on requirements described by caller.

-   Serving as an information interpreter on technical and non-technical
    calls upon request.

-   Operating the International Voice Gateway.

-   Maintaining the telephone listing database in the Telephone
    Directory.

-   Transmitting, receiving and distributing Official Embassy
    Facsimiles.

-   Maintaining records of long distance calls placed, preparing the
    telephone bills.

-   Operating a threat recording machine and making judgment decisions
    on use of same.

### REQUIRED QUALIFICATIONS

[EDUCATION:]{.underline}

Completion of secondary schooling in general studies

[WORK EXPERIENCE:]{.underline}

2 years of telephone operating experience, a minimum of 6 month's
experience should have been with a Government Agency.

[LANGUAGE:]{.underline}

Level IV (fluent) in English, Ukrainian and Russian

[KNOWLEDGES:]{.underline}

Having a good working knowledge of Mission, Sections, Agency policies
and procedures. Providing routing and general information to callers,
assisting them in location the correct Section or employee using
directories, organizational listings, duty rosters, or others materials.
Solicits information from callers about the nature of the call in order
to refer and route the caller to the most appropriate office, section or
agency.

[SKILLS AND ABILITIES:]{.underline}

Possessing the ability in dealing with a dual language society, fluency
in three languages to ensure proper communications with the U.S. Mission
and the host country.

**[APPLICATION AND SELECTION PROCESS:]{.underline}**

Interested applicants should fax or send their current resume and a
letter of interest in **English** stating the qualifications for the
position, to the Embassy Human Resources Office, American Embassy, 4
Hlybochyts'ka St., fax: 490-4085.

If you are already employed by the American Embassy, please send a short
memorandum to the Human Resources Office to indicate your interest in
this vacancy.

**Applications can be sent by e-mail to:** <HRO@usemb.kiev.ua>

**Only applications received in the Human Resources Office
[before]{.underline} the closing date will be eligible for
consideration.** **Applications and letters which are inadequate or
incomplete will not be considered. Only applicants selected for
interviews will be contacted.**

Initial screening will be based on the curriculum vitae and letter of
introduction.

Candidates ranked highest will be invited to meet with our recruitment
assistant and to take tests as appropriate. Those ranked highest will
then be referred for interviews.

CLEARED: TBoyle -- IMO (by e-mail)

> JCoates -- FMO (by e-mail)