**Audio Conferencing Service (ACS) Cutover Checklist**

**GSA Transition Coordination Center**

**27 July 2007**

Prepared for the

GENERAL SERVICES ADMINISTRATION

Networx Support Services

**10304 Eaton Place**

**Fairfax, VA 22030**

**Contract Number GS00T03AHD0007**

**Order Number GST007NS0023**

**Audio Conferencing Cutover Checklist**

**I. Functional Definition**

Audio Conferencing Service (ACS) enables participants to engage in
multi-point audio conference calls. The audio connection from the
conference participants to the ACS conference-bridge is provided by
services, such as Voice Services (VS), Cellular/PCS Service (CPCS),
voice over Frame Relay Service (FRS), voice over Asynchronous Transfer
Mode Service (ATMS), and Voice over IP Transport Service (VoIPTS).

> ![](media/image2.wmf){width="6.490972222222222in"
> height="3.8819444444444446in"}
>
> ![](media/image3.wmf){width="3.4854166666666666in"
> height="1.0965277777777778in"}
>
> **Applicable Audio Conferencing Standards include:**

1\. ANSI T1.101 for T1

2\. ANSI T1.607 and 610 for ISDN

3\. ANSI SS7, and enhanced SS7 standards for interworking (e.g., address
translation) between circuit- switched network and IP network.

4\. Telcordia Notes on the Networks (SR-TSV-2275), currently Issue 4,
October

> 2000

5\. IETF RFC 3661 through 3665 for SIP (Session Initiation Protocol)

6\. IETF RFC 3435 for MGCP (Media Control Gateway Protocol)

7\. ITU-TSS H.323/225/245/248 (enhanced for VoIP)

> **II. Networx Performance Requirements**

**Audio Conferencing Service Performance Metrics**

  -------------- --------------- --------------- -------------- -----------------------------------------------------------------------------------------------------------------------
  **Key          **Service Level **Performance   **Acceptable   **How Measured**
  Performance    Performance     Standard        Quality Level  
  Indicator      Standard        (Threshold)**   (AQL)**        
  (KPI)**        (Threshold)**                                  

  Availability   Routine         99.5%           ≥ 99.5%        ACS availability is calculated as a percentage of the total reporting interval time that ACS is operationally available
                                                                to the Agency. Availability is computed by the standard formula:\
                                                                $\text{Av}(\text{ACS}) = \frac{\text{RI}(\text{HR}) - \text{COT}(\text{HR})}{\text{RI}(\text{HR})} \times \text{100}$

  Time to        With Dispatch   8 hours         ≤ 8 hours      The Networx Vendor will calculate Time to Restore (TTR) as the elapsed time between the time a service outage is
  Restore                                                       recorded in the Trouble Management System and the time the service is restored minus any (1) time due to scheduled
                                                                network configuration change or planned maintenance or (2) time, as agreed to by the Government, that the service
                                                                restoration of the service cannot be worked due to Government caused delays. Examples of Government caused delays
                                                                include: 1) the customer was not available to allow the contractor to access the Service Delivery Point or other
                                                                customer-controlled space or interface; 2) the customer gave the contractor an incorrect address for the SDP; 3) the
                                                                customer failed to inform the contractor that a security clearance was required to access the SDP or
                                                                customer-controlled space; 4) or the Government required service at a remote site and agreed that a longer transit time
                                                                was required.

                 Without         4 hours         ≤ 4 hours      
                 Dispatch                                       

  GOS (Operator  Routine 54      54 seconds      ≤ 54 seconds   GOS (Operator Assistance Response Delay) is the delay experienced by conference participants to receive operator
  Assistance     seconds                                        assistance during a conference. Delay is measured as the interval between the end of signaling (e.g., dialing for
  Response                                                      operator assistance) and the receipt of voice response from the operator
  Delay)                                                        
  -------------- --------------- --------------- -------------- -----------------------------------------------------------------------------------------------------------------------

**Interfaces**

Unless marked optional the contractor shall support audio connection to
the conference bridge from these services: VS, IPTelS, FRS (VoFR), ATMS
(VoATM), and CPCS.

**Audio Conferencing Service Checklist\***

**\*Use in conjunction with Generic Cutover Checklist**

  -------------------------------------------------------------------------
  **PRE-CUTOVER**                                  **STATUS**
  --------------------- -------------------------- ------------------------
  Administrative        Has an Agency Hierarchy    
                        Code (AHC) been provided   
                        to the Networx vendor?     

                        Have Local Government      
                        Contacts (recommend at     
                        least two per location)    
                        been identified and        
                        contact information        
                        provided?                  

                        Has a Project Specific     
                        Transition Plan Identifier 
                        been assigned?             

                        Note (P_OPS) in the Agency 
                        Service Request Number     
                        (ASRN) if this is parallel 
                        service                    

  Pre-Ordering/Design   Determine the Parallel     
  Decisions             Operations Period -- all   
                        orders for parallel        
                        service will have to be so 
                        noted in the ASRN.         

  User Training         Trouble Reporting -- The   
                        Networx contract requires  
                        that Attendant assistance  
                        shall be available at any  
                        time during an audio       
                        conference. The use of all 
                        other features should also 
                        be included in a training  
                        package.                   

  Installation          No installation required.  
                        An authorization code from 
                        the Networx vendor is all  
                        that is required.          

                        Parallel                   
                        Operation/Fallback Plan -- 
                        The plan would be to       
                        simply not issue a         
                        disconnect order for the   
                        FTS2001 authorization code 
                        until such time that the   
                        Agency is satisfied with   
                        the performance of the     
                        Networx service.           

  Execute Tests         The Networx vendors are    
                        required to submit to GSA  
                        a Networx Services         
                        Verification Test Plan to  
                        GSA no later than 60 days  
                        after Notice to Proceed.   
                        As a requirement of this   
                        plan the Networx vendor is 
                        required to submit as an   
                        attachment to the Networx  
                        Services Verification Test 
                        Plan a service-specific    
                        test plan no later than 15 
                        calendar days after the    
                        contractor issues the      
                        service Order Confirmation 
                        for the initial order of   
                        the service under the      
                        Networx contract. This     
                        plan is to include how the 
                        vendors will test the      
                        service upon initial       
                        delivery to the Agency. It 
                        is recommended that each   
                        Agency test the access     
                        methods (see Interfaces    
                        above) and the features    
                        they plan on utilizing.    

  Conduct Pre-Cutover   See Examples Below of a    
  Testing               Networx Vendor Networx     
                        Services Verification Test 
                        Plan: Have the Agency LGC  
                        or Network Management      
                        Organization and Networx   
                        vendor reviewed the        
                        results of this testing to 
                        insure all is ready for    
                        the actual cutover?        
  -------------------------------------------------------------------------

**Audio Conferencing Service Features**

The Agency should insure that all of the features and functions ordered
with the service were delivered and are operational within the seventy
two hour acceptance window. The Networx vendors are to perform
verification testing on the service for each order at the initial
service delivery to an Agency per the Networx service verification test
plan.

**ID Number Name of Feature Description**

1 Audio recording of call The contractor shall allow recording of
conference call into a

> storage- media (e.g., disc or cassette tape) for later replay.

2 Access Controlled Call The contractor shall allow the conference
leader to prevent

> Operator from monitoring the call as well as additional/late
> participants from joining the call

3 Language translation The contractor shall provide language translation
to English from

> other languages (e.g., Spanish) for transcription of pre-recorded
>
> audio conference.

4 Moderator led questions The contractor shall provide conference
moderator led questions

> and answers only.

5 Participant list report The contractor shall provide a report of all
participants in the

> conference.

6 Password screening The contractor shall screen password for joining a
conference to

> authorized participants only.

7 Replay of pre-recorded The contractor shall allow, under password
protection, replaying

> audio conference of pre-recorded audio conference at a later time and
> shall allow
>
> remote control of the recording with keypad access to functions like
> pause, rewind, and fast-forward.

8 Transcription of The contractor shall provide transcription of
pre-recorded audio

> Prerecorded audio call
>
> call

9 Temporary blocking of The contractor shall allow temporarily blocking
audio conference

> ports in order to remove a sub-set of participants/users from the
>
> conference.

10 Secured Audio The contractor shall support voice conferencing
capability for

> Conference sensitive voice conferences with end-user encryption to
> support
>
> discussions of a sensitive-but-unclassified (SBU) nature between
>
> multiple locations with protection from unauthorized interception
>
> (i.e., eavesdropping).
>
> \[Note. Government furnished encryption unit at the SDP will be
>
> based on commercially available encryption devices (Standard:
>
> NIST DES/AES). The contractor must synchronize encryption key of
> similar encryption unit(s) of the audio conference bridge before each
> conference.

  --------------------- ------------------------ ------------------------
  **FINAL CUTOVER**                              

  Communicate schedule                           
  and status with                                
  stakeholders                                   

  Obtain authorization  GO/NO-GO notification    
  to proceed or delay                            

  Activate new                                   
  service(s)                                     

  Conduct acceptance                             
  test                                           

  The Agency should     Acceptance period of 72  
  notify the Networx    hours begins upon        
  vendor and TCC of     receipt of the Service   
  rejection of service  Order Completion Notice  
  within 72 hours of    (SOCN)                   
  cutover                                        

  Begin production                               

  Deactivate legacy                              
  service                                        

  **Obtain signoffs for                          
  cutover completion**                           
  --------------------- ------------------------ ------------------------

**Transition Cutover Contact List**

**Agency Name:**
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Local Government Contact Personnel:

Name: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Name:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Title/Function: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
Title/Function:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Location: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Location:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Mobile #: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Mobile
#:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Office #: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Office #:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Email: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Email:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

**Networx Vendor:**
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Networx Vendor Key Contact Personnel:

Name: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Name:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Title/Function: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
Title/Function:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Location: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Location:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Mobile #: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Mobile
#:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Office #: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Office #:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Email: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Email:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

### CUTOVER ISSUES LOG

  ----------------- ----------------- -----------------------------------------
  ***ISSUE \#***    ***INITIATOR***   **ISSUE SUMMARY**

  Priority/Impact   Owner             Target Resolution Date

                                      

  Status            Status Date       Resolution

                                      
  ----------------- ----------------- -----------------------------------------