![](media/image1.png){width="6.5625in" height="1.8791666666666667in"}

# **Federal Supply Schedule Price List**

**(Prices Effective April 18, 2007)**

# **Contract \# GS-02F-0019P**

# **Human Resources Services 738 X**

# **SIN 595-21**

**Catalog Date: 2/23/07**

**GENERAL SERVICES ADMINISTRATION**

**FEDERAL SUPPLY SERVICE**

# **FEDERAL SUPPLY SCHEDULE PRICE LIST**

On-line access to contract ordering information, terms and conditions,
up-to-date pricing, and the option to create an electronic delivery
order are available through GSA Advantage!, a menu-driven database
system. The INTERNET address for GSA Advantage! is
[http://www.GSA](http://www.GSA/)[Advantage.gov.]{.underline}

**HUMAN RESOURCES & EEO SERVICES**

**FSC GROUP 738 X**

**FSC CLASS 595-21**

**CONTRACT \# GS-02F-0019P**

For more information on ordering from Federal Supply Schedules click on
the FSS Schedules button at
[http://www.fss.gsa.gov](http://www.fss.gsa.gov/).

**CONTRACT PERIOD: October 30, 2003 -- October 28, 2008**

**Headquarters Address:**

**CAREER MANAGEMENT INTERNATIONAL, INC.**

**235 W. 18^th^ Street**

**Houston, TX 77008**

**(713) 623-8780 or 1-800-426-7345**

**Fax: (713) 623-4569**

**Contact point: Becky Hall**

**Email: beckyh@careermanagement.com**

**Internet Website: www.careermanagement.com**

**Contract Administration Source:**

**CAREER MANAGEMENT INTERNATIONAL, INC.**

**235 West 18^th^ Street**

**Houston, TX 77008**

####### (713) 623-8780

**Fax: (713) 623-4569**

**Contact point: Becky Hall**

**Email: beckyh@careermanagement.com**

**BUSINESS SIZE: Small Business (Woman-Owned)**

## CUSTOMER INFORMATION FOR ORDERING SERVICES

**Career Management International, Inc. ® (CMI)** is a full service
human resources consulting firm. CMI offers a full range of services
including outplacement, spouse career counseling, move readiness and
family needs assessment, executive coaching, career alignment, strategic
workforce planning, training, succession planning, organizational
development, team building, and employee assistance programs.

CMI recognizes the substantial corporate investment in human capital and
answers the need for effective programs required by businesses to
maximize the return on that investment. Founded in 1976, CMI is
headquartered in Houston and has offices throughout the United States.
For almost three decades, CMI has provided services to corporations,
local and federal government agencies, and educational institutions.

A division of CMI provides customized training seminars. The jewel of
CMI's training portfolio is Kingdomality®, a proprietary human resource
development tool that allows individuals and team members to see
themselves more clearly, better understand the differences among people,
and appreciate the value of each individual team member's contributions.

By application of several directions of pursuit, the corporation
accomplishes a single goal: the maximum utilization of human resource
productivity potential. CMI's creative energy is focused on providing
customized solutions to current business challenges.

CMI, whose majority stockholder is a female, qualifies as a small
woman-owned business and was named one of the fastest growing companies
in Houston. CMI has been awarded the WBENC National Certificate Standard
as a Women's Business Enterprise.

1\. Table of Awarded Human Resource SINs:

595-21 General Support Services (specifically outplacement, employee
development

and training, and employee assistance)

[Page]{.underline}

**I. OUTPLACEMENT & CAREER TRANSITION SERVICES** 8

A. Senior Executive Services 8

B. Executive and Vice President Services 8

C. Manager and Senior Professional Services 8

D. General Full Service 8

E. Self-Paced Transition Program 8

> F. Self-Paced Transition Program (JobBox® Only) 9

G.  CMI's Interactive Career Transition Center 9

> H. Spouse Career Counseling Services 10
>
> I. Career Transition Consulting 10
>
> J. Individual Career Transition Consulting 10
>
> K. Group Career Transition Workshops 10

####### 

#######  II. TRAINING: EMPLOYEE DEVELOPMENT, LEADERSHIP

**DEVELOPMENT, AND TEAM BUILDING**

**A. *CMI WorkLearn® Training Series ***11

1\. Basic Skills Seminars 11

a.  Professionalism in the Office 11

b.  Achieving Communication Effectiveness 11

c.  Number Skills 11

d.  Proofamatics 12

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1.  Workplace Fundamentals Seminars 12

    a.  Adventures in Attitudes 12

    b.  Managing Work Expectations: Transforming Attitudes 12

    c.  Understanding Yourself and Others: Improving Interpersonal
        Relations 12

    d.  Conflict Management 13

    e.  Improving Communication Through Positive Listening 13

    f.  Coping with Stress: Achieving Balance in Life 13

    g.  Managing Time and Resources 14

    h.  Transitions: A Personal Path Through Change 14

    i.  Diversity Awareness 14

    j.  Presentation Skills 14

2.  Management and Supervision Seminars 15

    a.  Management Strategies 15

    b.  Fundamental Skills of Managing 15

    c.  Fundamental Skills of Communicating 15

    d.  Developing Performance Standards 16

    e.  Improving Employee Work Habits 16

    f.  Coaching for Improved Performance 16

    g.  Delegating Effectively for Team Growth and Performance 17

    h.  Making Performance Assessment Count 17

    i.  Dealing with Complaints 17

    j.  Communicating with Your Manager 17

    k.  Dealing with Conflict 18

    l.  Assigning Tasks Effectively 18

    m.  Preparing for Change 18

    n.  Manager's Role in Employee Retention 18

3.  Building High Performing Teams Seminars 19

    a.  Leadership in a Team Environment 19

    b.  Innovation in Teams 19

    c.  Conflict Management 19

    d.  Improving Communication Through Positive Listening 20

    e.  Improving Teamwork Through Understanding Yourself

> and Others 20

4.  Customer Service Seminars 20

    a.  Professional Service Works: Optimal Service for Internal and
        External Customers 21

    b.  Winning Through Customer Service 21

    c.  Understanding Yourself and Others: Improving Interpersonal
        Relations 21

    d.  Improving Communication Through Positive Listening 21

5.  Customer Oriented Selling Seminars 22

    a.  Customer-Oriented Selling: Building Successful Business
        Relationships for More Satisfied Customers and More Satisfied
        Salespeople 22

    b.  Account Strategy -- Developing Major Sales Opportunities 22

    c.  Coaching for Results 22

    d.  Telephone Prospecting and Qualifying 23

    e.  Sales Strategies 23

7\. Recruitment and Retention Seminars 23

f.  Recruiting and Retention: Attracting, Interviewing, and Landing Top
    Talent 23

g.  Fundamentals of Rapport: How to Build Rapport with

> Anyone You Meet 24

h.  Influence with Integrity: Keys to Ethical Influence 24

########  B. Organizational Solutions 24

1\. The Organizational Leadership Retreat 24

2\. Organizational Improvement/Culture Change Management 25

3\. Leadership Effectiveness 25

4.  Valuing Diversity 25

***C. Kingdomality® Training Workshop Series*** 25 1. Kingdomality® I --
Styles and Interactions 25 2. Kingdomality® II -- Styles and
Introspection 25 3. Kingdomality® III -- Corporate Resume 26

4.  Kingdomality® IV-- Resiliency Quotient 26

#######  III. ORGANIZATIONAL ASSESSMENT AND EXECUTIVE

#######  COACHING 26

***A. Organizational Assessment Surveys and Tools*** 26

1\. The WorkSolver Employee and Organizational Survey 26

2\. Customer Satisfaction Survey 27

3\. The Workplace Solutions 360 Feedback System 27

4.  Myers-Briggs Type Indicator

5.  Firo-B, Strong Interest Inventory 27

########  B. Executive Coaching 27

IV\. EMPLOYEE ASSISTANCE PROGRAM (EAP) 28

1\. Program Description 28

2\. EAP Clinical Care Model Option 29

3\. Add-On Counseling 29

2\. Maximum Order: [\$1,000,000.00]{.underline}

3\. Minimum Order Limitation: [\$350.00]{.underline}

4\. Geographic Coverage (Delivery Area): Domestic and Overseas Delivery

5\. Points of Production:

> 11180 Sunrise Valley Drive, Suite 401
>
> Reston, VA 20191

6\. Discount from list prices or statement of net prices:

> Prices Shown Herein are Net (10 % discount deducted)

7\. Quantity Discounts: N/A

8\. Prompt Payment Terms: NET 30 Days

9a. Notification that Government purchase cards are accepted below to
the micro-

> purchase threshold: Government Credit Card is Acceptable

9b. Notification whether Government purchase cards are accepted or not
accepted

> above the micro-purchase threshold: Government Credit Card is
> Acceptable

10\. Foreign Items: N/A

11a. Time of Delivery: 14 calendar days

11b. Expedited Delivery: By agreement

11c. Overnight and 2-day Delivery: By agreement

11d. Urgent Requirements: By agreement

12\. F.O.B Point(s): F.O.B. destination

13\. Ordering Address(es): Career Management International, Inc.

> HOUSTON OFFICE:
>
> 235 W. 18^th^ St.
>
> Houston, TX 77008
>
> Email: beckyh@careermanagement.com
>
> Fax: 713-623-4569
>
> NORTHERN VIRGINIA OFFICE:
>
> 11180 Sunrise Valley Drive, 401
>
> Reston, VA 20191
>
> Email: <genes@careermanagement.com>
>
> Fax: 703-225-0293

14\. Payment address(es): Career Management International, Inc.

> 235 W. 18^th^ St.
>
> Houston, TX 77008
>
> Attention: Becky Hall

15\. Warranty Provision: N/A

16\. Export Packaging Charges, if applicable: N/A

17\. Terms and conditions of Government purchase card acceptance: N/A

18\. Terms and conditions of rental maintenance and repair: N/A

19\. Terms and conditions of installation: N/A

20. Terms and conditions of repair parts indicating date of parts lists
    and any discounts from list price: N/A

20a. Terms and conditions for any other services (if applicable): N/A

21\. List of Service and Distribution Points: N/A

22\. List of Participating Dealers: N/A

23\. Preventive Maintenance: N/A

24\. Environment Attributes: N/A

25\. Data Universal Number System (DUNS) number: 13-106-6792

26\. Notification regarding registration in Central Contractor
Registration (CCR)

database: Currently registered.

27\. Net billing: Net billing will be provided.

28\. Purchase of Incidental, Non-Schedule Items: N/A

**FEDERAL SUPPLY SCHEDULE PRICE LIST**

**595-21 GENERAL SUPPORT SERVICES**

Conducted at Either the Government's or Contractor's Facility

**I. [OUTPLACEMENT & CAREER TRANSITON SERVICES]{.underline}**

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

**A. Senior Executive**

**(cost per participant) \$8,978 \$9,067 \$9,157 \$9,249 \$9,342**

This program includes: **6 Months Unlimited Support,** Individual Career
Assessments, Unlimited Individual & Group Counseling. Two-Day Career
Transition Training Workshops, Career Transition Package, Detailed
Brochure Outlining Career Transition Program Services, Full Service
Clerical, Dedicated Workstation & Workspace with Internet, and Spousal
and Family Counseling.

**B. Executive &Vice President**

**(cost per participant) \$5,835 \$5,893 \$5,952 \$6,011 \$6,072**

This program includes: **3 Months Unlimited Support,** Individual Career
Assessments, Unlimited Individual & Group Counseling, Career Transition
Package, Detailed Brochure Outlining Career Transition Program Services,
Full Service Clerical, Office with Internet, and Spousal and Family
Counseling.

## 

## C. Manager & Sr. Professional 

**(cost per participant) \$4,040 \$4,080 \$4,121 \$4,163 \$4,203**

This program includes: **3 Months Unlimited Support**, Individual Career
Assessments, Unlimited Individual & Group Counseling, Career Transition
Package, Full Service Clerical, Workstation with Internet, and Spousal
and Family Counseling.

**D. General Full Service**

**(cost per participant)** **\$1,975 \$1,995 \$2,015 \$2,035 \$2,055**

This program includes: **1 Month Unlimited Support**, Individual Career
Assessments, Unlimited Individual & Group Counseling, Career Transition
Package, Full Service Clerical, Workstation with Internet, and Spousal
and Family Counseling.

**E. Self-Paced**

**Transition Program**

**(cost per participant) \$1,571 \$1,618 \$1,667 \$1,717 \$1,769**

Customers are given a JobBox®, a unique CMI product, that includes:
Career Alignment Profile CD, Career Transition Workbook, Video Tape of
Career Transition Principles and Interviewing Fundamentals, Audio Tape
For Pre-Interview Review, Partners Handbook,

Resume Development, Detailed Brochure Outlining Career Transition
Program Services, and Four Client-Initiated Telephone Sessions with a
Professional Counselor (number of phone sessions can be increased
depending on program fees).

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

**F. Self-Paced Transition Program -**

**JobBox® only**

**(cost per participant) \$349 \$359 \$370 \$381 \$392**

Individuals are given a JobBox®, a proprietary CMI product that
includes: Career Alignment Profile CD, Career Transition Workbook, Video
Tape of Career Transition Principles and Interviewing Fundamentals,
Audio Tape For Pre-Interview Review, Partners Handbook and Resume
Development.

**G. CMI Interactive**

**Career Transition Center**

**(cost per participant) \$1,200 \$1,236 \$1,273 \$1,311 \$1,350**

**There will be a \$3,500 set up fee if less than 4**

**clients utilize the service.**

CMI offers web-based career transition program capabilities to meet
client companies' needs for e-learning applications. Client companies
that have employees in remote domestic and foreign locations frequently
find it beneficial and cost-effective to offer their displaced employees
career transition/outplacement services on-line. This dynamic and
comprehensive product features professional counselor review of the
displaced candidate's program work and it offers counselor interaction
with the displaced candidate

through all key segments of the program. Some of the features of the
Interactive Career Transition Center are as follows:

-   Personal assessments of candidate's strengths and interests,
    individually selected by the CMI counselor to best meet the
    individual's needs.

-   A resume builder that challenges the candidate to think about what
    they truly want out of their career and which helps them assemble a
    solid personal profile.

-   Interactive exercises on building a marketable definition to enable
    candidates to successfully market themselves to potential employees.

-   Direct access to the best job search resources tailored to the
    candidate's specific industry, profession, and desired geographical
    location.

-   Interview preparation through role-playing, tip sheets, and personal
    research.

Most importantly, the candidate is accompanied through the Interactive
Career Transition Center modules by his/her personal career counselor.
Working together interactively, the candidate and the counselor will
experience the most versatile, personal transition program in use today.
The Interactive Career Transition Center is user-friendly and CMI
assigns the user a password and an on-line and telephonic introduction
is made from the counselor to the candidate. Candidate progress is
reviewed, monitored, tracked, and reported to client companies
throughout the e-learning outplacement process by CMI counselors, just
as it is in our regular programs.

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

**H. Spouse Career Counseling**

**(cost per participant) \$1,755 \$1,773 \$1,791 \$1,809 \$1,827**

**Family Needs Assessment Only**

**(cost per participant) \$350 \$354 \$358 \$362 \$366**

CMI provides dual career counseling for a transitioning spouse/partner,
with additional assistance for family members, when necessary.
Counseling is provided prior to, during, and after relocation, quickly
maximizing the employment opportunities in the new community and
reducing the time to complete a successful job search. This program
includes: **2 Months Unlimited Support**, Move Readiness and Family
Needs Assessment, Pre-Decision Job Market Research, Individual Career
Assessments, Unlimited Individual & Group Counseling, Career Transition
Package, Full Service Clerical, Workstation with Internet, and Spousal
and Family Counseling.

**I. Career Transition Consulting**

**(daily rate) \$1,200 \$1,212 \$1,224 \$1,236 \$1,249**

Career Management specialists work on-site to provide assistance with
the development of an agency or departmental career transition center,
and/or the ongoing management of such a center. Development work may
include the creation of strategic, budget, staffing, and implementation
plans for a career transition center. Management of the center would
include supervision of staff, monitoring budgets, developing and
maintaining standards and performance measures, and tracking the results
of the career transition program. CMI consultants are available for
long-term engagements, as well as for short-term engagements or special
projects.

**J. Individual Career Transition Consulting- Hourly Rates by Labor
Category**

**(hourly rate)**

Outplacement Expert Consultant **\$153 \$158 \$162**

Career Transition Specialist/Project Manager **\$105 \$108 \$111**

Professional Career Counselor/Trainer **\$80 \$82 \$84**

HR Development Consultant/Trainer **\$70 \$72 \$74**

Job Developer **\$55 \$57 \$58**

Admin/Clerical **\$40 \$41 \$42**

**K. Group Career Transition Workshops**

**(daily rate) \$2,500 \$2575 \$2,652**

Group Career Transition Workshops can be delivered on a variety of
topics and include instructor and materials for up to 20 participants

#### II. [TRAINING: EMPLOYEE DEVELOPMENT, LEADERSHIP]{.underline} 

####  [DEVELOPMENT, AND TEAM BUILDING]{.underline}

##### *A. The CMI WorkLearn® Training Series* 

**(Workshop size is 10 to 15 participants)**

###### **1. BASIC SKILLS SEMINARS**

> **[2004]{.underline} [2005]{.underline} [2006]{.underline}
> [2007]{.underline} [2008]{.underline}**

####### Professionalism in the Office

####### (10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929

Designed for entry-level or administrative support personnel,
participants are trained to recognize the qualities and learn the skills
that make an employee more professional on the job, be aware of the
standards and abilities required for professional job performance,
improve behavior related to interpersonal communication and courtesy,
and promote cooperation and teamwork through better communication with
peers, managers, and other coworkers. This interactive, behavior-based
training employs video presentation, case studies, group discussion, and
exercises to develop and transfer skills. Each session has extensive
practice with role-plays, and immediate feedback on the participants'
use of the skills and techniques taught in the workshop. (1 day)

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

**Achieving Communication**

**Effectiveness**

**(10 to 15 participants) \$4,444 \$4,578 \$4,715 \$4,857 \$5,002**

Designed for entry-level or administrative support personnel, this
course will help participants learn to assess their own communication
patterns to avoid self-defeating behaviors both in and out of the work
environment, recognize their own listening barriers and improve their
ability to interpret messages, communicate effectively and
non-manipulatively when dealing with different personalities and
specific situations, and handle conflict constructively with confidence,
composure, and flexibility. This interactive, behavior-based training
employs video presentation, case studies, group discussion, and
exercises to develop and transfer skills. Each session has extensive
practice with role-plays, and immediate feedback on the participants'
use of the skills and techniques taught in the workshop. (2 days)

####### Number Skills 

####### (10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929

This course is designed for employees who record, transfer, or key
numbers. Participants will learn to transfer data more accurately and
quickly, learn ergonomic exercises to reduce stress and eye fatigue, and
increase their overall productivity at the workstation. This
interactive, behavior-based training employs video presentation, case
studies, group discussion, and exercises to develop and transfer skills.
Each session has extensive practice with role-plays, and immediate
feedback on the participants' use of the skills and techniques taught in
the workshop. (1 day)

### Proofamatics 

**(10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Participants will learn to proofread with specific techniques, catch
errors in daily communications, increase the accuracy of memos, letters,
reports, and documents, increase the speed of finding errors, and
present a professional image in all written communication. This
interactive, behavior-based training employs video presentation, case
studies, group discussion, and exercises to develop and transfer skills.
Each session has extensive practice with role-plays, and immediate
feedback on the participants' use of the skills and techniques taught in
the workshop. (1 day)

######## 2. WORKPLACE FUNDAMENTALS SEMINARS

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

######### Adventures in Attitudes 

######### (10 to 15 participants) \$5,714 \$5,884 \$6,061 \$6,242 \$6,430

Participants will learn to understand that how they perceive and respond
to events around them is their choice, establish personal responsibility
and accountability in the midst of change, and turn passive resistance
into high-energy performance. This instrumented learning program uses
self-assessments to help participants understand themselves and others
in a specific environment. The assessments are supported by class
discussion, experiential exercises, and case studies. Understanding the
focus, motivation, and the behavior of others enables participants to
appreciate individual differences, and to develop effective strategies
for working with each other. Each participant leaves the workshop with a
personal development action plan. (3 days)

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

**Managing Work Expectations:**

**Transforming** **Attitudes**

**(10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Participants will learn to identify their work expectations, discover
which expectations they consider most important and get feedback on how
to communicate their expectations to others, take steps to get their
expectations met, and adjust their expectations when appropriate to
improve their outlook and enhance their attitude toward work. This
instrumented learning program uses self-assessments to help participants
understand themselves and others in a specific environment. The
assessments are supported by class discussion, experiential exercises,
and case studies. Understanding the focus, motivation, and the behavior
of others enables participants to appreciate individual differences, and
to develop effective strategies for working with each other. Each
participant leaves the workshop with a personal development action plan.
(1 day)

**Understanding Yourself and Others:**

**Improving Interpersonal Relations**

**(10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Participants will learn to identify their personal behavioral attributes
and how they impact their interpersonal effectiveness, accept and
respect individual differences in behavior and needs, and develop
communication strategies to accommodate differing behavioral styles.
This instrumented learning program uses self-assessments to help
participants understand themselves and others in a specific environment.
The assessments are supported by class discussion, experiential
exercises, and case studies. Understanding the focus, motivation, and
the behavior of others enables participants to appreciate individual
differences, and to develop effective strategies for working with each
other. Each participant leaves the workshop with a personal development
action plan. (1 day)

**Conflict Management**

**(10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Participants learn to identify their personal behavioral attributes and
how they impact their interpersonal effectiveness, accept and respect
individual differences in behavior and needs, provide a consistent
non-judgmental language to discuss and depersonalize differences, and
describe how to resolve conflicts in a positive way that preserves
relationships and allows for a win-win situation. This instrumented
learning program uses self-assessments to help participants understand
themselves and others in a specific environment. The assessments are
supported by class discussion, experiential exercises, and case studies.
Understanding the focus, motivation, and the behavior of others enables
participants to appreciate individual differences, and to develop
effective strategies for working with each other. Each participant
leaves the workshop with a personal development action plan. (1 day)

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

**Improving Communication**

**Through Positive Listening**

**(10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Participants learn to assess personal listening strengths and identify
individual barriers to listening, learn to listen and respond with
purpose, match listening approaches to communication needs, and identify
five listening approaches and their appropriate use in different
communication situations. This instrumented learning program uses
self-assessments to help participants understand themselves and others
in a specific environment. The assessments are supported by class
discussion, experiential exercises, and case studies. Understanding the
focus, motivation, and the behavior of others enables participants to
appreciate individual differences, and to develop effective strategies
for working with each other. Each participant leaves the workshop with a
personal development action plan. (1 day)

**Coping with Stress:**

**Achieving Balance in Life**

**(10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Participants learn to discover their own personal stress issues,
minimize or eliminate common daily stress issues, identify areas for
coping skill improvements, and identify ways to gain greater life
satisfaction and enhance personal and professional performance. This
instrumented learning program uses self-assessments to help participants
understand themselves and others in a specific environment. The
assessments are supported by class discussion, experiential exercises,
and case studies. Understanding the focus, motivation, and the behavior
of others enables participants to appreciate individual differences, and
to develop effective strategies for working with each other. Each
participant leaves the workshop with a personal development action plan.
(1 day)

####### Managing Time and Resources

**(10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Participants learn to identify the twelve different factors affecting
time mastery, assess their personal mastery in each of the twelve
dimensions, and develop detailed action plans on improving their
management of time and priorities. This instrumented learning program
uses self-assessments to help participants understand themselves and
others in a specific environment. The assessments are supported by class
discussion, experiential exercises, and case studies. Understanding the
focus, motivation, and the behavior of others enables participants to
appreciate individual differences, and to develop effective strategies
for working with each other. Each participant leaves the workshop with a
personal development action plan. (1 day)

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

**Transitions: A Personal**

**Path Through Change**

**(10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Participants learn to define the three guideposts on the path to
successful transition, and how to successfully navigate change in their
lives to decrease disruption and improve productivity. This instrumented
learning program uses self-assessments to help participants understand
themselves and others in a specific environment. The assessments are
supported by class discussion, experiential exercises, and case studies.
Understanding the focus, motivation, and the behavior of others enables
participants to appreciate individual differences, and to develop
effective strategies for working with each other. Each participant
leaves the workshop with a personal development action plan. (1 day)

###  

### Diversity Awareness 

**(10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Participants learn to discover their personal comfort level with people
who are different from them, understand the impact of their behavior on
others, assess the accuracy of their knowledge of differences, and value
diversity as a source of organizational strength. This instrumental
learning program uses self-assessments to help participants understand
themselves and others in a specific environment. The assessments are
supported by class discussion, experiential exercises, and case studies.
Understanding the focus, motivation, and the behavior of others enables
participants to appreciate individual differences, and to develop
effective strategies for working with each other. Each participant
leaves the workshop with a personal development action plan. (1 day)

**Presentation Skills**

**(10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Participants learn the characteristics of adult learning, identify
different learning styles and how to develop presentations that address
different learning styles, learn the components of an effective
presentation, and demonstrate effective presentation delivery
techniques. This instrumented learning program uses self-assessments to
help participants understand themselves and others in a specific
environment. The assessments are supported by class discussion,
experiential exercises, and case studies. Understanding the focus,
motivation, and the behavior of others enables participants to
appreciate individual differences, and to develop effective strategies
for working with each other. Each participant leaves the workshop with a
personal development action plan. (1 day)

***3. MANAGEMENT AND SUPERVISION SEMINARS***

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

**Management Strategies**

**(10 to 15 participants) \$4,444 \$4,578 \$4,715 \$4,857 \$5,002**

Designed for team leaders and managers, participants discover and
describe their management behavioral style, identify and describe the
major characteristics, needs, goals, and concerns of the four
interpersonal behavioral styles, create specific action plans for
managing individuals, evaluate work roles and coach role behavior,
combine directive and supportive management approaches, understand and
enable empowerment when appropriate, and understand all aspects of their
natural approaches to managing. This instrumented learning program uses
self-assessments to help participants understand themselves and others
in a specific environment. The assessments are supported by class
discussion, experiential exercises, and case studies. Understanding the
focus, motivation, and the behavior of others enables participants to
appreciate individual differences, and to develop effective strategies
for working with each other. Each participant leaves the workshop with a
personal development action plan. (2 days)

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

####### Fundamental Skills of Managing

**(10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Designed for team leaders and managers, participants deal with team
members in ways that maintain and enhance their self esteem, discuss
performance and work habits in terms of team members' behavior rather
than their personalities or attitudes, use effective listening
techniques to increase team members' motivation to perform more
productively, and motivate team members to participate in setting goals,
solving problems, and making decisions. This interactive, behavior-based
training employs video presentation, case studies, group discussion, and
exercises to develop and transfer skills. Each session has extensive
practice with role-plays, and immediate feedback on the participants'
use of the skills and techniques taught in the workshop. (1 day)

####### Fundamental Skills of 

**Communicating**

**(10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Designed for team leaders and managers, participants learn to understand
the importance of two-way communication, construct clear, concise
messages in the interest of the receiver, discriminate between clear,
concise messages and messages that are vague and rambling, use nonverbal
factors to reinforce their message, listen actively to improve
communication, and use feedback to overcome barriers to communication.
This interactive, behavior-based training employs video presentation,
case studies, group discussion, and exercises to develop and transfer
skills. Each session has extensive practice with role- plays, and
immediate feedback on the participants' use of the skills and techniques
taught in the workshop. (1 day)

#######  

**Developing Performance Standards**

**(10 to 15 participants)** **\$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Designed for team leaders and managers, participants learn to define
goals, objectives, and performance standards, identify and set
performance standards that are SMART -Specific, Measurable, Attainable,
Results-oriented, and Time-framed, using concrete, active language,
involve team members in creating and negotiating individual performance
standards, and monitor team members' progress with individual review
meetings. This interactive, behavior-based training employs video
presentation, case studies, group discussion, and exercises to develop
and transfer skills. Each session has extensive practice with
role-plays, and immediate feedback on the participants' use of the
skills and techniques taught in the workshop. (1 day)

[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}

Improving Employee

### Work Habits 

### (10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929 

Designed for team leaders and managers, participants will learn to
distinguish between job performance and work habits, explain clearly and
specifically the nature of unsatisfactory work habits to a team member,
maintain team member self-esteem while correcting unsatisfactory
behavior, and build controls into the process of improving team member
work habits. This interactive, behavior-based training employs video
presentation, case studies, group discussion, and exercises to develop
and transfer skills. Each session has extensive practice with
role-plays, and immediate feedback on the participants' use of the
skills and techniques taught in the workshop. (1 day)

####### Coaching for Improved 

### Performance 

### (10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929 

Designed for team leaders and managers, participants learn to understand
the role of the coach in team development, distinguish between coaching
and disciplinary action, use observation and analysis to develop a
coaching plan, involve the team member in the coaching process, and
establish effective controls for ongoing team development. This
interactive, behavior-based training employs video presentation, case
studies, group discussion, and exercises to develop and transfer skills.
Each session has extensive practice with role-plays, and immediate
feedback on the participants' use of the skills and techniques taught in
the workshop. (1 day)

####### Delegating Effectively for Team

####### Growth and Performance 

**(10 to 15 participants)** **\$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Designed for team leaders and managers, participants learn to understand
the importance of delegating and the problems of poor delegation,
communicate the purpose of every delegated assignment, employ proper
delegating methods to motivate team member involvement and
participation, use delegation to improve team members' skills and expand
their horizons on the job, specify a team member's responsibility and
authority for a delegated task, and develop a plan to monitor progress
through feedback and review. This interactive, behavior-based training
employs video presentation, case studies, group discussion, and
exercises to develop and transfer skills. Each session has extensive
practice with role-plays, and immediate feedback on the participants'
use of the skills and techniques taught in the workshop. (1 day)

###  [2004]{.underline} [2005]{.underline} [2006]{.underline} [2007]{.underline} [2008]{.underline}

####### Making Performance 

### Assessment Count 

### (10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929

Designed for team leaders and managers, participants learn to assess
performance objectively and fairly based on facts and behavior, use
positive feedback to motivate team members' participation, gain team
member agreement with the assessment, and motivate commitment to change
for performance improvement. This interactive, behavior-based training
employs video presentation, case studies, group discussion, and
exercises to develop and transfer skills. Each session has extensive
practice with role-plays, and immediate feedback on the participants'
use of the skills and techniques taught in the workshop. (1 day)

### Dealing with Complaints 

### (10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929

Designed for team leaders and managers, participants learn to understand
the significance of team members' complaints, be more aware of the
problems that can lie behind complaints, identify the underlying,
fundamental problems behind the difficulties that are causing
complaints, and use various techniques to solve team members' problems
while maintaining a positive relationship. This interactive,
behavior-based training employs video presentation, case studies, group
discussion, and exercises to develop and transfer skills. Each session
has extensive practice with role-plays, and immediate feedback on the
participants' use of the skills and techniques taught in the workshop.
(1 day)

**Communicating with**

**Your Manager**

**(10 to 15 participants)** **\$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Designed for team leaders and managers, participants learn to understand
the importance of communication in terms of the manager's self-interest,
prepare well-conceived and clearly stated objectives for meetings, link
objectives to facts that support plans and goals, work with the manager
to uncover questions or reservations, seek agreement from the manager on
the benefits of reaching an objective, and restate the manager's
decision for mutual understanding. This interactive, behavior-based
training employs video presentation, case studies, group discussion, and
exercises to develop and transfer skills. Each session has extensive
practice with role-plays, and immediate feedback on the participants'
use of the skills and techniques taught in the workshop. (1 day)

**Dealing with Conflict**

**(10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Designed for team leaders and managers, participants learn to
distinguish between conflict caused by personality and conflict caused
by work structure problems, understand the positive and negative effects
of conflict on the job, accept conflict as a natural part of work that
must be resolved, not ignored, establish a cooperative atmosphere for
resolving conflict, help conflicting team members understand each
other's point of view, and lead conflicting team members to agree on the
facts and a solution. This interactive, behavior-based training employs
video presentation, case studies, group discussion, and exercises to
develop and transfer skills. Each session has extensive practice with
role-plays, and immediate feedback on the participants' use of the
skills and techniques taught in the workshop. (1 day)

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

**Assigning Tasks Effectively**

**(10 to 15 participants)** **\$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Designed for team leaders and first-time managers, participants learn to
understand the need to create a situation where assignments can be
phrased as requests, not commands, provide clearly stated assignments
that meet the team member's need for information, encourage team member
feedback and participation, and ensure successful task completion with
effective controls. This interactive, behavior-based training employs
video presentation, case studies, group discussion, and exercises to
develop and transfer skills. Each session has extensive practice with
role-plays, and immediate feedback on the participants' use of the
skills and techniques taught in the workshop. (1 day)

**Preparing for Change**

**(10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Designed for any employee, participants learn to understand change as an
opportunity for leadership, plan change to allow team members time for
input and adaptation, communicate to support the change process, and
follow up to track adjustment to change. This interactive,
behavior-based training employs video presentation, case studies, group
discussion, and exercises to develop and transfer skills. Each session
has extensive practice with role-plays, and immediate feedback on the
participants' use of the skills and techniques taught in the workshop.
(1 day)

**Manager's Role**

**In Employee Retention**

**(10 to 15 participants)** **\$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Designed for team leaders and managers, participants learn to create a
workplace that helps employees satisfy personal and professional needs,
identify the factors affecting retention, understand one's own
expectation for the work environment, and maintain open communication
with all employees. This instrumented learning program uses
self-assessments to help participants understand themselves and others
in a specific environment. The assessments are supported by class
discussion, experiential exercises, and case studies. Understanding the
focus, motivation, and the behavior of others enables participants to
appreciate individual differences, and to develop effective strategies
for working with each other. Each participant leaves the workshop with a
personal development action plan. (1 day)

######## 4. BUILDING HIGH PERFORMING TEAMS SEMINARS

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

**Leadership in a**

**Team Environment**

**(10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Designed for any employee, participants learn to understand leadership
as a relationship between leaders and followers, discover twelve key
ways leadership may be demonstrated, gain insight into how to identify
leadership needs at different times and places, gain perspective on how
one can contribute to a group's success now and in the future, and
explore ways to encourage active leaders and committed followers at all
levels of the organization. This instrumented learning program uses
self-assessments to help participants understand themselves and others
in a specific environment. The assessments are supported by class
discussion, experiential exercises, and case studies. Understanding the
focus, motivation, and the behavior of others enables participants to
appreciate individual differences, and to develop effective strategies
for working with each other. Each participant leaves the workshop with a
personal development action plan. (1 day)

**Innovation in Teams**

**(10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Designed for all employees, participants learn to identify the
approaches used in the innovation process, identify individual roles in
the team process, learn strategies to reduce the risk of team conflict
and failure, and develop strategies that will help a team to create,
refine, advance, and implement new ideas. This instrumented learning
program uses self-assessments to help participants understand themselves
and others in a specific environment. The assessments are supported by
class discussion, experiential exercises, and case studies.
Understanding the focus, motivation, and the behavior of others enables
participants to appreciate individual differences, and to develop
effective strategies for working with each other. Each participant
leaves the workshop with a personal development action plan. (1 day)

**Conflict Management**

**(10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Designed for any employee, participants learn to identify their personal
behavioral attributes and how they impact their interpersonal
effectiveness, accept and respect individual differences in behavior and
needs, provide a consistent non-judgmental language to discuss and
depersonalize differences, describe how to resolve conflicts in a
positive way that preserves relationships and allows for a win-win
situation. This instrumented learning program uses self-assessments to
help participants understand themselves and others in a specific
environment. The assessments are supported by class discussion,
experiential exercises and case studies. Understanding the focus,
motivation, and the behavior of others enables participants to
appreciate individual differences, and to develop effective strategies
for working with each other. Each participant leaves the workshop with a
personal development action plan. (1 day)

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

**Improving Communication**

**Through Positive Listening**

**(10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Designed for any employee, participants learn to assess personal
listening strengths and identify individual barriers to listening, learn
to listen and respond with purpose, match listening approaches to
communication needs, and identify five listening approaches and their
appropriate use in different communication situations. This instrumented
learning program uses self-assessments to help participants understand
themselves and others in a specific environment. The assessments are
supported by class discussion, experiential exercises and case studies.
Understanding the focus, motivation, and the behavior of others enables
participants to appreciate individual differences, and to develop
effective strategies for working with each other. Each participant
leaves the workshop with a personal development action plan. (1 day)

**Improving Teamwork Through**

####### Understanding Yourself and Others

**(10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Designed for any employee, participants learn to identify their personal
behavioral attributes and how they impact their interpersonal
effectiveness on a team, accept and respect individual differences in
behavior and needs in other team members, and develop communication
strategies to accommodate differing behavioral styles. This instrumented
learning program uses self-assessments to help participants understand
themselves and others in a specific environment. The assessments are
supported by class discussion, experiential exercises, and case studies.
Understanding the focus, motivation, and the behavior of others enables
participants to appreciate individual differences, and to develop
effective strategies for working with each other. Each participant
leaves the workshop with a personal development action plan. (1 day)

######## 5. CUSTOMER SERVICE SEMINARS

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

####### Professional Service Works -

####### Optimal Service for Internal 

####### And External Customers 

####### (10 to 15 participants) \$4,444 \$4,578 \$4,715 \$4,857 \$5,002 

Designed for any employee, participants learn to identify and understand
DiSC behavior, needs and preferences, understand and adapt to the
customer's behavior, increase professionalism through positive attitudes
and teamwork, manage special service situations and problems, and
negotiate conflicts. This instrumented learning program uses
self-assessments to help participants understand themselves and others
in a specific environment. The assessments are supported by class
discussion, experiential exercises and case studies. Understanding the
focus, motivation, and the behavior of others enables participants to
appreciate individual differences, and to develop effective strategies
for working with each other. Each participant leaves the workshop with a
personal development action plan. (2 days)

###  [2004]{.underline} [2005]{.underline} [2006]{.underline} [2007]{.underline} [2008]{.underline}

### Winning Through

**Customer Service**

**(10 to 15 participants) \$4,444 \$4,578 \$4,715 \$4,857 \$5,002**

Designed for any employee, participants learn to demonstrate
professionalism on the job while building a proactive, problem-solving
culture, use essential communication skills in dealings with customers,
recognize different behavioral styles and adapt to an individual's
personal style, identify and use a structured process model to conduct
customer service transactions, and master strategies for dealing with
difficult customers. This interactive, behavior-based training employs
video presentation, case studies, group discussion, and exercises to
develop and transfer skills. Each session has extensive practice with
role-plays, and immediate feedback on the participants' use of the
skills and techniques taught in the workshop. (1 day)

####### Understanding Yourself and Others:

####### Improving Interpersonal Relations 

**(10 to 15 participants) \$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Participants will learn to identify their personal behavioral attributes
and how they impact their interpersonal effectiveness, accept and
respect individual differences in behavior and needs, and develop
communication strategies to accommodate differing behavioral styles.
This instrumented learning program uses self-assessments to help
participants understand themselves and others in a specific environment.
The assessments are supported by class discussion, experiential
exercises, and case studies. Understanding the focus, motivation, and
the behavior of others enables participants to appreciate individual
differences, and to develop effective strategies for working with each
other. Each participant leaves the workshop with a personal development
action plan. (1 day)

**Improving Communication**

**Through Positive Listening**

**(10 to 15 participants)** **\$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Designed for any employee, participants learn to assess personal
listening strengths and identify individual barriers to listening, learn
to listen and respond with purpose, match listening approaches to
communication needs, and identify five listening approaches and their
appropriate use in different communication situations. This instrumented
learning program uses self-assessments to help participants understand
themselves and others in a specific environment. The assessments are
supported by class discussion, experiential exercises, and case studies.
Understanding the focus, motivation, and the behavior of others enables
participants to appreciate individual differences, and to develop
effective strategies for working with each other. Each participant
leaves the workshop with a personal development action plan. (1 day)

######## 6. CUSTOMER-ORIENTED SELLING SEMINARS

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

**Customer-Oriented Selling:**

**Building Successful Business**

**Relationships for More Satisfied**

**Customers and More Satisfied**

**Salespeople**

**(10 to 15 participants) \$4,444 \$4,578 \$4,715 \$4,857 \$5,002**

Designed for any employee, participants learn to determine the
customer's objectives and situation factors, understand and use
customer-focused communication skills, prepare for and learn from each
sales call through pre- and post-call analysis, conduct sales calls
using a proven four-phase customer-focused sales process, and
effectively handle obstacles without feeling uncomfortable or
adversarial. This interactive, behavior-based training employs video
presentation, case studies, group discussion, and exercises to develop
and transfer skills. Each session has extensive practice with
role-plays, and immediate feedback on the participants' use of the
skills and techniques taught in the workshop. (2 days)

**Account Strategy -**

**Developing Major Sales**

**Opportunities**

**(10 to 15 participants) \$4,444 \$4,578 \$4,715 \$4,857 \$5,002**

Designed for any employee, participants will learn to understand the
dynamics of long-term selling processes, organize and maintain an
account profile, plan according to the scope and size of sales
opportunities, analyze the account selling situation to generate plans
for specific selling situations, and use the Account Strategy process
immediately to increase sales in major accounts and defend established
accounts against competition. This interactive, behavior-based training
employs video presentation, case studies, group discussion, and
exercises to develop and transfer skills. Each session has extensive
practice with role-plays, and immediate feedback on the participants'
use of the skills and techniques taught in the workshop. (2 days)

**Coaching for Results**

**(10 to 15 participants)** **\$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Designed for sales team leaders and managers, participants learn to
develop a highly effective sales team by coaching their sales call
skills, and jointly planning to improve deficient skills, describe their
role as a selling-skills coach to salespeople at all levels of
proficiency, recognize salespeople's use of necessary communication
skills and accomplishment of each phase of their sales cycle, review
pre-call and post-call planning, and give constructive feedback to
salespeople regarding their skill use, completion of call phases, and
accomplishment of sales call objectives. This interactive,
behavior-based training employs video presentation, case studies, group
discussion, and exercises to develop and transfer skills. Each session
has extensive practice with role-plays, and immediate feedback on the
participants' use of the skills and techniques taught in the workshop.
(1 day)

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

**Telephone Prospecting**

**And Qualifying**

**(10 to 15 participants)** **\$2,602 \$2,681 \$2,761 \$2,844 \$2,929**

Designed for any salesperson, field representative, or telemarketer,
participants learn to identify the importance of prospecting in terms of
the sales cycle and achieving sales goals, develop a plan for their
prospecting and territory development, conduct effective telephone calls
that qualify the prospect and gain agreement to continue the sales
cycle, handle call screeners and other obstacles professionally and
effectively, and fine tune their communication skills, especially
listening and questioning. This interactive, behavior-based training
employs video presentation, case studies, group discussion, and
exercises to develop and transfer skills. Each session has extensive
practice with role- plays, and immediate feedback on the participants'
use of the skills and techniques taught in the workshop. (1 day)

###  

### Sales Strategies 

**(10 to 15 participants) \$4,444 \$4,578 \$4,715 \$4,857 \$5,002**

Designed for any salesperson, participants learn to understand the
strengths and limitations of their selling style, identify prospects'
and customers' buying styles, and develop and apply sales strategies
that will enable them to adapt their selling style to effectively meet
your clients' and prospects' expectations. This interactive,
behavior-based training employs video presentation, case studies, group
discussion, and exercises to develop and transfer skills. Each session
has extensive practice with role-plays, and immediate feedback on the
participants' use of the skills and techniques taught in the workshop.
(1 day)

######## 7. RECRUITMENT AND RETENTION SEMINARS 

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

Recruiting and Retention:

####### Attracting, Interviewing, and

**Landing Top Talent**

**(10 to 15 participants) \$2,063 \$2,125 \$2,188 \$2,253 \$2,321**

Designed for any employee, participants learn about the full life cycle
of recruiting, from start to finish, understand the basic principles of
attracting and intriguing the ideal candidates, master the art of the
interview, understand how to establish rapport, understand "pull
selling", control the interview with strategic questions, and close the
interview with predictable next steps. This training session is built on
interaction and real-life examples. This requires an active audience to
keep the intensity and realism alive! There will be constant group
discussions, role-playing, and immediate feedback.

(1 day)

[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}

Fundamentals of Rapport:

**How to Build Rapport with**

**Anyone You Meet**

**(10 to 15 participants) \$2,063 \$2,125 \$2,188 \$2,253 \$2,321**

Designed for any employee, participants learn to understand the
difference between "earned" rapport and "inherent" rapport, how to
assess a stranger and adjust to them in 90 seconds or less, how and when
to ask for things, based on personality type and situation, how to gain
trust instantly, and how to make complete strangers walk away from a
first conversation feeling great about you. This training session is
built on interaction and real-life examples. This requires an active
audience to keep the intensity and realism alive! There will be constant
group discussions, role-playing, and immediate feedback.

(1 day)

**Influence with Integrity:**

### Keys to Ethical Influence 

### (10 to 15 participants) \$2,063 \$2,125 \$2,188 \$2,253 \$2,321 

Designed for any employee, participants learn to understand basic
concepts of gaining trust and influencing colleagues and friends,
understand how to see the world from another person's perspective,
understand what drives people based on personality types, know when/how
to use humor to plant seeds, know how/when to use non-verbal
commands/cues, and learn to have everyone see the world from YOUR
perspective. This training session is built on interaction and real-life
examples. This requires an active audience to keep the intensity and
realism alive! There will be constant group discussions, role-playing,
and immediate feedback. (1 day)

# ***B. Organizational Solutions*** 

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

**The Organizational**

**Leadership Retreat**

**(10 to 15 participants;**

**fee is daily rate) \$3,038 \$3,128 \$3,223 \$3,319 \$3,419**

This course is designed for senior executives who are developing
strategy and direction for the organization. Ideally conducted off-site
in a retreat-like setting, this seminar focuses on development of the
following: core values, key performance areas, goals, objectives, and
measures. The Leadership Retreat is normally a minimum two-day retreat.

**Organizational Improvement/**

**Culture Change Management**

**Consultation**

**(hourly rate) \$243 \$250 \$257 \$266 \$274**

We work with all levels of an organization to help make major
organizational transformation as effective as possible. We also provide
Change Leadership techniques to managers and supervisors who will be
leading culture change activity.

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

**Leadership Effectiveness Series**

**(15 to 25 participants;**

**fee is daily rate) \$2,187 \$2,253 \$2,320 \$2,390 \$2,462**

CMI recognizes that successful organizations continually strive to
improve and develop human potential. The Leadership Effectiveness Series
provides managers and supervisors an opportunity to learn and practice
such essential skills as coaching for improved performance, effective
communication and managing conflict. (1 day)

**Valuing Diversity Seminar**

**(15 to 25 participants;**

**fee is daily rate) \$3,038 \$3,128 \$3,223 \$3,319 \$3,419**

This seminar is designed to help managers and supervisors effectively
manage an ever increasingly diverse workforce and the cultural protocol
traps inherently in it. Fee includes workbooks and videos. (1 1/2 days)

***C. Kingdomality® Training Workshop Series***

(Workshop size is 15 to 30 participants.)

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

####### Kingdomality® I - 

####### Styles and Interaction \$4,762 \$4,905 \$5,051 \$5,203 \$5,358 

The Kingdomality Training Series is CMI's innovative approach to
identifying interactive styles in the "corporate kingdom." Participants
complete a Personal Preference Profile that determines which of a dozen
characters they may have been in medieval times. The styles of varying
members are discussed to allow participants to gain insights concerning
themselves, their co-workers, and the means by which they best interact.
Application of the knowledge gained through this workshop enables
individuals and teams to improve their productivity and profitability as
a result of more effective communication and interpersonal relations.
(1/2 day)

**Kingdomality® II --**

**Styles and Introspection \$4,762 \$4,905 \$5,051 \$5,203 \$5,358**

Participants identify what they enjoy and what they do well for the
organization. By combining individual interests and abilities,
participants are able to identify the unique strengths they bring to the
organization. Applied knowledge of styles and strengths enables
individuals and teams to produce results.

**Kingdomality® III -**

**Corporate Resume \$6,370 \$6,561 \$6,758 \$6,961 \$7,169**

Knowledge learned from the first two sessions of Kingdomality® enables
participants to identify their organization's strengths and
accomplishments to create a skill-based corporate resume. Participants
learn "magic questions" to build better relationships with internal and
external customers. The corporate resume is a self-sustaining process
that provides participants with the tools to market the organization's
core competencies and strengthen individual "ownership" levels. This
innovative program enhances the organization's growth capability while
improving performance within targeted areas.

**Kingdomality® IV -**

####### Resiliency Quotient \$4,762 \$4,905 \$5,051 \$5,203 \$5,358

Participants assess their personal stress levels, learn how they react
to stress, and understand how they have responded to their
organization's real or perceived challenges. Individuals are able to
identify how they respond in terms of level of hostility, withdrawal,
and immersion in non-productive activities. Most importantly, they learn
what their resiliency levels are and how they may positively impact
their environment to improve their success and the success of their
"kingdom." The Resiliency Quotient provides a dynamic approach to
successful stress management. Participants acquire the skills to
effectively meet the demands of the changing global workplace by
defining positive lifestyle practices to better manage stress. (1/2 day)

**III. [ORGANIZATIONAL ASSESSMENT AND EXECUTIVE ]{.underline}**

**[COACHING]{.underline}**

######## 

######## A. Organizational Assessment Surveys and Tools

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

**(1) The WorkSolver Employee**

**and Organizational Survey**

**(Minimum 200 participants;**

**fee is cost per participant) \$100 \$101 \$102 \$103 \$104**

**Group Focus Sessions: Survey cost above plus \$675 per hour**

**Online Survey: Survey cost above plus \$150 per hour fee for**

**installation of electronic survey**

The key to the successful growth in today's organizations lies in the
ability to identify organizational breakdowns and develop improvement
strategies to overcome those breakdowns. The WorkSolver Survey will
enable organizations to pinpoint problem areas. Surveys will be designed
based on customer needs. The Survey costs a flat fee per participant and
includes survey materials. This survey can be completed online for an
additional fee.

**(2) Customer Satisfaction Survey**

**(cost per participant) \$100 \$101 \$102 \$103 \$104**

###  Group Focus Sessions : Survey cost above plus \$675 per hour 

#######  

Each survey is customized to address the needs of the customer.

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

**(3) The Workplace Solutions**

**360 Feedback System**

**Workplace Solutions 360**

**(cost per participant) \$304 \$313 \$323 \$332 \$342**

**BENCHMARKS 360**

**(cost per participant) \$547 \$563 \$581 \$598 \$616**

This is an important tool in enhancing the employee development process.
Our system can be customized to fit specific customer needs and
administered in-house or over the Internet using our web-based system.
The fee includes a customized report and feedback on strengths and
opportunities for improvement, and web-based setup. Additionally, we
have consultants certified to administer the BENCHMARKS 360 feedback
instrument developed by The Center for Creative Leadership. This
instrument is an extremely effective tool to aid in the career
development of senior executives and managers.

**(4) Myers- Briggs Type Indicator**

**(cost per participant) \$54 \$56 \$58 \$59 \$61**

**(5) Firo-B, Strong Interest Inventory**

**(cost per participant) \$100 \$101 \$102 \$103 \$104**

The Myers-Briggs Type Indicator and Firo-B, Strong Interest Inventory
are two of the most effective management development assessment tools.
These tools can aid in employee coaching and counseling, individual
development, skills assessment, and team building.

***B. Executive Coaching***

***(hourly rate per participant)* \$122 \$125 \$129 \$133 \$137**

Using some or all of the assessment tools described above, CMI can
provide executive and professional coaching to employees. Our coaching
consultants all have extensive background in assisting individuals in
maximizing personal potential. Coaching sessions are billed at an hourly
rate, with a minimum one-hour session.

**IV. [EMPLOYEE ASSISTANCE PROGRAM (EAP]{.underline})**

**[2004]{.underline} [2005]{.underline} [2006]{.underline}
[2007]{.underline} [2008]{.underline}**

Model One:

####### 3 Session Brief Assessment

**(cost monthly per participant)** **\$1.95 \$2.00 \$2.05 \$2.10
\$2.15**

**Model Two:**

**6 Session Brief Treatment**

**(cost monthly per participant)** **\$2.75 \$2.80 \$2.85 \$2.90
\$2.95**

**Add-On Services:**

**Critical Incident Debriefing**

**Counseling (cost per hour) \$200 \$206 \$212 \$218 \$225**

**Organizational/Personnel Prices cited previously in catalog. See**

**Development description of services below.**

> **Alternative Solution 10% of employee's overall salary**
>
> **(minimum \$3,375) plus expenses**

### PROGRAM DESCRIPTION

The Employee Assistance Program (EAP) provides easy access to
professional, confidential, brief counseling to employees and family
members. Full-time and part-time employees and family members who are
eligible for insurance coverage are covered by EAP. This may include
children or spouses who are not living at home.

Career Management International, Inc.® recognizes that personal problems
can influence an employee's attendance, punctuality, judgment, behavior,
and job performance. The use of illegal drugs, the abuse of alcohol,
family problems, and other emotional, psychiatric, or physical problems
can have an adverse impact on an employee's ability to function
effectively. EAP involves short-term assessment and counseling to
provide support, form goals and action plans, teach clients coping
skills, provide therapeutic assignments, and other means of help that
utilize goal-oriented, solution focused, behavioral-focused techniques.
EAP clinical sessions are for assessment and short-term counseling and
EAP counselors may refer clients to other professionals if a problem is
serious or cannot be resolved during the contracted for number of
sessions. It is always the client's choice whether or not they choose to
follow these recommendations. Other professionals include physicians,
psychologists, alcohol and drug counseling programs and outpatient and
inpatient treatment programs. The EAP maintains a list of other
resources such as community mental health centers, self help groups, and
social service agencies.

All therapists are Master's level and above and are licensed in their
respective fields and by their State Boards; Licensed Professional
Counselors, Licensed Social Worker-Advanced Clinical Practitioner and
Licensed Marriage and Family Therapist. Each therapist has his/her own
professional liability insurance and CMI also carries a comprehensive
umbrella liability policy. Most EAP therapists have training in career
issues, which we have found to be a great benefit to individuals
utilizing the services of our EAP such as stress related to problems on
the job and job burnout.

EAP services are free to employees and their family members in the
client organization. If further assistance is recommended, an EAP
therapist is available to discuss available providers. These other
professional's fees are not covered through the EAP but may be covered
through the employee's insurance benefit program.

EAP CLINICAL CARE MODEL OPTIONS

Often it can be confusing when selecting the number of sessions to
provide to employees through the EAP. The following information will
help serve as a guide to help clarify some of these differences.

**Model One: Brief Assessment**

Typically three sessions are provided to evaluate, refer if necessary
and treat the problem. This is EAP's historical clinical model and
remains an excellent tool to conduct evaluations, but a poor tool to
resolve complicated clinical issues.

## Model Two: Brief Treatment

Typically six sessions provide assessment, referral and treatment. Due
to the additional sessions (compared to a three-session model) certain
uncomplicated clinical issues can be treated effectively.

**ADD-ON COUNSELING:**

Critical Incident Debriefing Counseling: CMI will provide crisis
management and triage counseling to employees affected by traumatic
events such as: death of an employee, sudden closing of a plant, a
hold-up on company property, serious accidents or death at the work
site. Any of these events can lead to emotional pain, fear, anxiety and
loss of productivity if not adequately addressed in a timely manner. As
part of this process, CMI would be included as part of the Emergency
Response Team.

**Organizational and Corporate Personnel Development:** CMI can provide
a wide array of development topics for your company to choose from
including, leadership skills, violence and depression in the workplace,
stress management, interviewing, dealing with difficult people, positive
parenting, communication skills, team building, business etiquette, drug
and alcohol awareness, change management and many more.

**The Alternative Solution**: The Alternative Solution is an excellent
one- year program that provides sensible options for an organization's
dilemma and decision about retention or termination of
difficult-to-manage employees. The goal is to enable management to
recover a fully productive employee. The Alternative Solution provides
sensible and positive answers to this usually perplexing quandary.
During this twelve-month program, the employee will work with a career
counselor/therapist to uncover personal problems and realize solutions,
which will allow the employee to return to their previous level of
emotional, personal and professional standards. If, however, you decide
at any time during the treatment year that the employee is not meeting
your expectations, or has created irreparable damage in the workplace,
the employee will then be outplaced and receive career transition
counseling at no additional charge. Every opportunity for recovery is
provided and the final outcome is essentially decided by the employee
and his or her actions.