![](media/image1.png){width="3.125in" height="2.571527777777778in"}

**U. S. Department of Education**

Enterprise Transition Strategy Plan

February 29, 2008

**FINAL**

**Version 1.2**

[]{#__RefHeading___Toc191804502 .anchor}Revision History

+-----------------+-------+-------------------+----------------------+
| **Date**        | *     | **Description**   | **Approved By**      |
|                 | *Vers |                   |                      |
|                 | ion** |                   |                      |
+-----------------+-------+-------------------+----------------------+
| February 28,    | 1.0   | Initial release   | Joe Rose -- Chief    |
| 2006            |       | February 28, 2006 | Architect --         |
|                 |       |                   | Department of        |
|                 |       |                   | Education            |
+-----------------+-------+-------------------+----------------------+
| February 28,    | 1.1   | ED Transition     | Federal Student Aid  |
| 2007            |       | Strategy Plan     |                      |
|                 |       | Update            | Joe Rose, Chief      |
|                 |       |                   | Architect --         |
|                 |       |                   | Department of        |
|                 |       |                   | Education            |
|                 |       |                   |                      |
|                 |       |                   | Bill Vajda, Chief    |
|                 |       |                   | Information Officer  |
|                 |       |                   | -- Department of     |
|                 |       |                   | Education            |
+-----------------+-------+-------------------+----------------------+
| February 29,    | 1.2   | ED Transition     | Federal Student Aid  |
| 2008            |       | Strategy Plan     |                      |
|                 |       | Update            | Joe Rose, Chief      |
|                 |       |                   | Architect --         |
|                 |       |                   | Department of        |
|                 |       |                   | Education            |
+-----------------+-------+-------------------+----------------------+

**Table of Contents**

[Revision History 1](#__RefHeading___Toc191804502)

[1.0 Introduction 6](#introduction)

[1.1 Overall Plan 6](#overall-plan)

[1.2 Background 8](#background)

[1.3 Framework 8](#framework)

[1.3.1 Step 0 -- Baseline and Target Architecture Development
9](#step-0-baseline-and-target-architecture-development)

[1.3.2 Step 1 -- Redundancy and Gap Analysis
10](#step-1-redundancy-and-gap-analysis)

[1.3.3 Step 2 -- Refine, Prioritize, Develop Segments
10](#step-2-refine-prioritize-develop-segments)

[1.3.4 Step 3 -- Define Programs and Projects
10](#step-3-define-programs-and-projects)

[1.3.5 Step 4 -- ED Transition Sequencing Plan
10](#step-4-ed-transition-sequencing-plan)

[2.0 ED Baseline and Target Architecture Overview
12](#ed-baseline-and-target-architecture-overview)

[2.1 Baseline Enterprise Architecture
12](#baseline-enterprise-architecture)

[2.2 Future State Vision 13](#future-state-vision)

[2.2.1 Lines of Business (LOB's) 14](#lines-of-business-lobs)

[2.2.2 Primary IT Delivery Organizations
17](#primary-it-delivery-organizations)

[3.0 Redundancy and Gap Analysis 18](#redundancy-and-gap-analysis)

[3.1 Redundancy Analysis 18](#redundancy-analysis)

[3.1.1 Simplified ED Service Reference Model (SRM) Process
18](#simplified-ed-service-reference-model-srm-process)

[3.1.2 Simplified ED SRM Components 20](#simplified-ed-srm-components)

[3.1.3 Common Enterprise Services (CES)
21](#common-enterprise-services-ces)

[3.1.4 EA Areas of Redundancy Under Investigation
22](#ea-areas-of-redundancy-under-investigation)

[3.2 Gap Analysis 23](#gap-analysis)

[3.2.1 Performance Gap Analysis 23](#performance-gap-analysis)

[3.2.2 Required Business Capabilities
32](#required-business-capabilities)

[4.0 Refine and Prioritize Segments 35](#refine-and-prioritize-segments)

[4.1 Core Mission Segments 35](#core-mission-segments)

[4.2 IT Spend Analysis 36](#it-spend-analysis)

[5.0 Define Programs and Projects 39](#define-programs-and-projects)

[5.1 Program Description 39](#program-description)

[5.2 Project Description 40](#project-description)

[5.3 ED Programs and Projects 40](#ed-programs-and-projects)

[5.3.1 ED Projects per Program and Completed Segment Architecture
40](#ed-projects-per-program-and-completed-segment-architecture)

[5.3.2 ED Projects per Program and Segment Architecture
45](#ed-projects-per-program-and-segment-architecture)

[5.4 Dependencies between Transition Programs and Projects
47](#dependencies-between-transition-programs-and-projects)

[5.4.1 Project Dependencies per Program and Completed Segment
Architecture
49](#project-dependencies-per-program-and-completed-segment-architecture)

[5.4.2 Project Dependencies per Program & Segment Architecture
51](#project-dependencies-per-program-segment-architecture)

[5.5 ED Project -- CES Linkage 52](#ed-project-ces-linkage)

[5.5.1 Using ED's TSP: CES Investments
56](#using-eds-tsp-ces-investments)

[6.0 ED Transition Sequencing Plan 59](#ed-transition-sequencing-plan)

[6.1 Transition Strategy Plan Timeline Overview
59](#transition-strategy-plan-timeline-overview)

[6.1.1 ED Projects Life Cycle Start/End Dates per Completed Segment
62](#ed-projects-life-cycle-startend-dates-per-completed-segment)

[6.1.2 ED Projects Life Cycle Start/End Dates per Segment
64](#ed-projects-life-cycle-startend-dates-per-segment)

[7.0 IT Investment Milestones 67](#it-investment-milestones)

[7.1 Implementation Milestones 67](#implementation-milestones)

[7.2 FSA Investment Milestones 67](#fsa-investment-milestones)

[7.3 G5 Milestones 68](#g5-milestones)

[7.4 Data Warehouse Milestones 69](#data-warehouse-milestones)

[7.5 EDUCATE Milestones 73](#educate-milestones)

[7.6 CPSS Milestones 83](#cpss-milestones)

[7.7 FMSS Milestones 86](#fmss-milestones)

[7.8 ISS Milestones 89](#iss-milestones)

[7.9 TMS Milestones 91](#tms-milestones)

[7.10 E-Authentication Milestones 93](#e-authentication-milestones)

[7.11 NCES Web Milestones 96](#nces-web-milestones)

[7.12 IPEDS Milestones 98](#ipeds-milestones)

[7.13 NAEP Milestones 100](#naep-milestones)

[7.14 ERIC Milestones 105](#eric-milestones)

[7.15 ID Access Control (EDSTAR) Milestones
109](#id-access-control-edstar-milestones)

[7.16 EDEN Milestones 111](#eden-milestones)

[7.17 MSIX Milestones 114](#msix-milestones)

[7.18 ED eGov Alignment Milestones 117](#ed-egov-alignment-milestones)

[7.18.1 Federal Transition Framework (FTF)
120](#federal-transition-framework-ftf)

[8.0 Major IT Investment Risk Assessment Analysis
122](#major-it-investment-risk-assessment-analysis)

[9.0 IPv6 Transition Strategy and Milestones
128](#ipv6-transition-strategy-and-milestones)

[9.1 IPv6 Milestone Update 133](#ipv6-milestone-update)

Table of Figures

[Figure 1: ED's EA Transition Strategy: from Baseline to Target
6](#__RefHeading___Toc191804580)

[Figure 2: ED's IT LCM Framework 9](#__RefHeading___Toc191804581)

[Figure 3: Legacy ED Business Model 13](#__RefHeading___Toc191804582)

[Figure 4: Legacy ED Business with Lines of Business Overlay
14](#__RefHeading___Toc191804583)

[Figure 5: Simplified ED Service Reference Model Process
19](#__RefHeading___Toc191804584)

[Figure 6: ED Non-FSA Projects with Dependencies
48](#__RefHeading___Toc191804585)

[Figure 7: ED FSA Projects with Dependencies
49](#__RefHeading___Toc191804586)

[Figure 8: Transition Strategy Plan Timeline
59](#__RefHeading___Toc191804587)

[Figure 9: Transition Strategy Lifecycle
60](#__RefHeading___Toc191804588)

[Figure 10: Loans Segment Lifecycle 61](#__RefHeading___Toc191804589)

[Figure 11: Federal Transition Framework (FTF) Catalog Structure
121](#__RefHeading___Toc191804590)

[Figure 12: ED's High-level Network Architecture
128](#__RefHeading___Toc191804591)

[Figure 13: ED's Demonstration Architecture
129](#__RefHeading___Toc191804592)

[Figure 14: High-level IPv6 Transition Strategy
132](#__RefHeading___Toc191804593)

[Figure 15: Department's IPv6 Transition Strategy
133](#__RefHeading___Toc191804594)

Table of Tables

[Table 1: Results of the OMB FY2007 Assessment
6](#__RefHeading___Toc191804602)

[Table 2: FEA BRM Mapping for Loans LOB
15](#__RefHeading___Toc191804603)

[Table 3: FEA BRM Mapping for Grants LOB
15](#__RefHeading___Toc191804604)

[Table 4: FEA BRM Mapping for Evaluation and Policy Analysis LOB
15](#__RefHeading___Toc191804605)

[Table 5: FEA BRM Mapping for Research LOB
16](#__RefHeading___Toc191804606)

[Table 6: FEA BRM Mapping for Information Dissemination LOB
16](#__RefHeading___Toc191804607)

[Table 7: FEA BRM Mapping for Compliance LOB
16](#__RefHeading___Toc191804608)

[Table 8: FEA BRM Mapping for Administration LOB
16](#__RefHeading___Toc191804609)

[Table 9: ED's IT Portfolio Analysis 18](#__RefHeading___Toc191804610)

[Table 10: Simplified ED Service Reference Model Components
20](#__RefHeading___Toc191804611)

[Table 11: Common Enterprise Services (CES)
21](#__RefHeading___Toc191804612)

[Table 12: EA Areas of Redundancy Under Investigation
22](#__RefHeading___Toc191804613)

[Table 13: ED Program -- Federal Student Aid
23](#__RefHeading___Toc191804614)

[Table 14: ED Program -- Office of the Chief Financial Officer (OCFO)
24](#__RefHeading___Toc191804615)

[Table 15: ED Program -- Office of the Chief Information Officer (OCIO)
26](#__RefHeading___Toc191804616)

[Table 16: ED Program -- Institute of Education Sciences (IES)
28](#__RefHeading___Toc191804617)

[Table 17: ED Program -- Office of Management (OM)
30](#__RefHeading___Toc191804618)

[Table 18: ED Program -- Office of Planning, Evaluation, and Policy
Development (OPEDP) 30](#__RefHeading___Toc191804619)

[Table 19: ED Program -- Office of Elementary and Secondary Education
(OESE) 31](#__RefHeading___Toc191804620)

[Table 20: Business Capabilities Requirements ED's IRM Strategic Plan
32](#__RefHeading___Toc191804621)

[Table 21: Number of Projects with Similar CES Components
35](#__RefHeading___Toc191804622)

[Table 22: Segment Type with Status and Projected Completion
37](#__RefHeading___Toc191804623)

[Table 23: Completed Segments by Project Descriptions
41](#__RefHeading___Toc191804624)

[Table 24: Segment and Program by Project Descriptions
45](#__RefHeading___Toc191804625)

[Table 25: Segment and Program by Completed Project Dependencies
49](#__RefHeading___Toc191804626)

[Table 26: Segment and Program by Project Dependencies
51](#__RefHeading___Toc191804627)

[Table 27: Common Enterprise Service Needed by Program Office and
Project 53](#__RefHeading___Toc191804628)

[Table 28: Planned Implementation of CES's
57](#__RefHeading___Toc191804629)

[Table 29: CES Implementation Timeline 58](#__RefHeading___Toc191804630)

[Table 30: Completed ED Segment Architecture Projects
62](#__RefHeading___Toc191804631)

[Table 31: Detailed ED Segment Architecture Projects
64](#__RefHeading___Toc191804632)

[Table 32: G5 Milestones 68](#__RefHeading___Toc191804633)

[Table 33: Data Warehouse Milestones 69](#__RefHeading___Toc191804634)

[Table 34: EDUCATE Milestones 73](#__RefHeading___Toc191804635)

[Table 35: CPSS Milestones 84](#__RefHeading___Toc191804636)

[Table 36: FMSS Milestones 86](#__RefHeading___Toc191804637)

[Table 37: ISS Milestones 89](#__RefHeading___Toc191804638)

[Table 38: TMS Milestones 91](#__RefHeading___Toc191804639)

[Table 39: E-Authentication Milestones 93](#__RefHeading___Toc191804640)

[Table 40: NCES Web Milestones 96](#__RefHeading___Toc191804641)

[Table 41: IPEDS Milestones 98](#__RefHeading___Toc191804642)

[Table 42: NAEP Milestones 100](#__RefHeading___Toc191804643)

[Table 43: ERIC Milestones 105](#__RefHeading___Toc191804644)

[Table 44: ID Access Control (EDSTAR) Milestones
109](#__RefHeading___Toc191804645)

[Table 45: EDEN Milestones 111](#__RefHeading___Toc191804646)

[Table 46: MSIX Milestones 114](#__RefHeading___Toc191804647)

[Table 47: ED eGov Alignment Milestones
117](#__RefHeading___Toc191804648)

[Table 48: ED IT Investment Risks and Mitigation Strategies
122](#__RefHeading___Toc191804649)

[Table 49: IPv6 Features and Supported Business Capabilities
Requirements in Each LOB 130](#__RefHeading___Toc191804650)

[Table 50: IPv6 Transition Plan Milestones
133](#__RefHeading___Toc191804651)

# Introduction

## Overall Plan

The Department of Education's (ED's) Enterprise Architecture (EA)
Transition Strategy Plan is a critical component of ED's EA practice. It
describes the overall plan for the Department to achieve its target
"To-Be" Future State Vision within 3-5 years. It clearly links proposed
Department investments to the target architecture and is used to track
investment performance through clearly defined milestones and associated
performance metrics. Also, the Transition Strategy helps to define
dependencies between transition activities (programs and projects) and
helps to define the relative priority of these activities (for
investment purposes). Figure 1 below graphically represents ED's EA
Transition Strategy from Baseline to Target:

  -----------------------------------------------------------------------
  ![](media/image4.wmf)

  -----------------------------------------------------------------------

[]{#__RefHeading___Toc191804580 .anchor}Figure 1: ED's EA Transition
Strategy: from Baseline to Target

The Department's Transition Strategy has been updated to incorporate the
Office of Management and Budget's (OMB's) Practice Guidance and to
incorporate OMB Q2 FY2007 assessment comments. As a result, this
Transition Strategy Plan represents a practical roadmap for the
Department to use for (1) funding decisions (2) milestone and
performance tracking (3) monitor program/project dependencies (4)
anticipate risks and facilitate mitigation strategies.

The Department's Enterprise Architecture and Transition Strategy Plan
updates, as a result of the OMB FY2007 Assessment, are listed (Table 1)
below:

[]{#__RefHeading___Toc191804602 .anchor}Table 1: Results of the OMB
FY2007 Assessment

+--------+-------+----------------+-----------------------------------+
| **Cate | **OMB | **OMB          | **ED FY2008 Response**            |
| gory** | F     | Comments**     |                                   |
|        | Y2007 |                |                                   |
|        | As    |                |                                   |
|        | sessm |                |                                   |
|        | ent** |                |                                   |
+========+=======+================+===================================+
| Comp   | 4     | Needed for     | The Department has developed and  |
| letion |       | Level 5:       | obtained business owner           |
|        |       | Second segment | authorization (in writing) for 4  |
|        |       | sign-off       | segments:                         |
|        |       | required       |                                   |
|        |       |                | -   Loans                         |
|        |       |                |                                   |
|        |       |                | -   Grants Management Line of     |
|        |       |                |     Business                      |
|        |       |                |                                   |
|        |       |                | -   Information Technology        |
|        |       |                |     Infrastructure                |
|        |       |                |                                   |
|        |       |                | -   Knowledge and Data Services   |
+--------+-------+----------------+-----------------------------------+
| Tran   | 4     | Needed for     | The Department of Education's     |
| sition |       | Level 5:       | Transition Strategy Plan includes |
| St     |       | Performance    | implementation and associated     |
| rategy |       | milestones for | performance milestones for major  |
| Comp   |       | initiatives in | and significant IT investments    |
| letion |       | the Transition | through FY2010.                   |
|        |       | Strategy       |                                   |
|        |       | include        | -   [Implementation               |
|        |       | quantified     |     miles                         |
|        |       | target values  | tones](#it-investment-milestones) |
|        |       |                |     are associated with an        |
|        |       |                |     implementation date of the    |
|        |       |                |     solution or a major           |
|        |       |                |     enhancement                   |
|        |       |                |                                   |
|        |       |                | -   [Performance                  |
|        |       |                |     miles                         |
|        |       |                | tones](#it-investment-milestones) |
|        |       |                |     -- quantifiable and measured  |
|        |       |                |     by consecutive fiscal years,  |
|        |       |                |     indicate the performance      |
|        |       |                |     improvements resulting from   |
|        |       |                |     implementation milestones.    |
+--------+-------+----------------+-----------------------------------+
| CPIC   | 4     | Needed for     | EA at the Department of Education |
| Integ  |       | Level 5:       | is actively used to drive         |
| ration |       | Additional     | investment selection and to       |
|        |       | evidence is    | manage/monitor investments        |
|        |       | required to    | through implementation. In order  |
|        |       | demonstrate    | to demonstrate this fact, the     |
|        |       | that target EA | following evidence is enclosed as |
|        |       | is being       | part of this submission:          |
|        |       | actively       |                                   |
|        |       | utilized to    | -   The EA Program Office's       |
|        |       | drive          |     review and assessment scoring |
|        |       | investment     |     of Departmental IT business   |
|        |       | selection, and |     cases. These scores were used |
|        |       | that           |     by the Planning and           |
|        |       | architecture   |     Investment Review Working     |
|        |       | is done before |     Group (PIRWG) to make         |
|        |       | major          |     investment decisions.         |
|        |       | investments    |                                   |
|        |       | are made and   | -   The EA Program Offices        |
|        |       | implemented.   |     reviews Statements of Work    |
|        |       | EA (transition |     issued by the Department's    |
|        |       | strategy)      |     Program Offices for           |
|        |       | should also be |     architectural compliance. For |
|        |       | used to manage |     SOW's to be approved and      |
|        |       | and monitor    |     funded, they must be approved |
|        |       | investments    |     by EA.                        |
|        |       | throughout     |                                   |
|        |       | implementation | -   The [EA Redundancy            |
|        |       | (i.e., not     |     Analys                        |
|        |       | only used for  | is](#redundancy-and-gap-analysis) |
|        |       | investment     |     -- which identified 18 common |
|        |       | selection).    |     enabling services (CES's)     |
|        |       |                |     that will be implemented for  |
|        |       |                |     shared use across the         |
|        |       |                |     Department. The EA Program    |
|        |       |                |     Office has presented these    |
|        |       |                |     investment opportunities to   |
|        |       |                |     the PIRWG for consideration.  |
|        |       |                |     (Presentations and Meeting    |
|        |       |                |     Minutes are attached). As a   |
|        |       |                |     result, the Enterprise Data   |
|        |       |                |     Warehouse (EDW) was           |
|        |       |                |     implemented and Document      |
|        |       |                |     Management is next.           |
|        |       |                |                                   |
|        |       |                | Additionally, the referenced      |
|        |       |                | presentations and meeting minutes |
|        |       |                | demonstrate that, in accordance   |
|        |       |                | with the Department's EA          |
|        |       |                | Governance Plan, the EA program   |
|        |       |                | office recommends IT investments  |
|        |       |                | for funding consideration based   |
|        |       |                | on architectural analysis. One    |
|        |       |                | example is the Office of Post     |
|        |       |                | Secondary Education's IT          |
|        |       |                | Transformation.                   |
|        |       |                |                                   |
|        |       |                | The EA Program Office developed   |
|        |       |                | the ITI Segment Architecture (a   |
|        |       |                | new investment at the Department) |
|        |       |                | -- defining its future vision and |
|        |       |                | transition strategy plan. These   |
|        |       |                | architectural artifacts will be   |
|        |       |                | used to monitor and making        |
|        |       |                | investment decisions in regards   |
|        |       |                | to this investment.               |
|        |       |                |                                   |
|        |       |                | The EA Program Office is          |
|        |       |                | responsible for maintaining the   |
|        |       |                | Departmental Performance          |
|        |       |                | Architecture, which includes      |
|        |       |                | monitoring performance metrics    |
|        |       |                | and reporting discrepancies to    |
|        |       |                | the Planning and Investment       |
|        |       |                | Review Working Group              |
+--------+-------+----------------+-----------------------------------+
| Re     | 3     | Needed for     | The Department's Transition       |
| sults: |       | Level 4:       | Strategy has been updated with    |
| Tran   |       | Demonstrate    | specific, results-oriented        |
| sition |       | that program/  | [Implementation and Performance   |
| St     |       | project        | milest                            |
| rategy |       | milestones     | ones](#it-investment-milestones). |
| Perfo  |       | were achieved  | Performance milestones have a     |
| rmance |       | on schedule    | Planned Fiscal Year and Actual    |
|        |       | (or other      | Completion Date -- demonstrating  |
|        |       | action was     | that program/project milestones   |
|        |       | taken for      | have been achieved. Missed        |
|        |       | missed         | milestones are explicitly noted   |
|        |       | milestones),   | and subsequent fiscal year        |
|        |       | and that       | milestones describe the actions   |
|        |       | target         | taken to achieve desired          |
|        |       | performance    | performance levels.               |
|        |       | improvement    |                                   |
|        |       | was achieved.  |                                   |
+--------+-------+----------------+-----------------------------------+

## Background

ED's EA is a key component of the Department's overall Information
Technology (IT) Life Cycle Management (LCM) Framework. This Framework
applies government and industry best practices in EA, IT investment
management, systems engineering, and program management. Therefore, it
provides the foundation for sound IT management practices, end-to-end EA
governance of IT investments, and the alignment of IT investments with
the goals and business mission of the Department.

## Framework

The Framework is comprised of three phases -- Architect, Invest, and
Implement-- which extend across the entire lifecycle of information
technology. The diagram (Figure 2) below shows how the ED's EA
Transition Strategy fits into ED's IT LCM Framework.

  -----------------------------------------------------------------------
  ![](media/image5.wmf)

  -----------------------------------------------------------------------

[]{#__RefHeading___Toc191804581 .anchor}Figure 2: ED's IT LCM Framework

The steps comprising Framework are described below:

### Step 0 -- Baseline and Target Architecture Development

  ------------- ------------------------------------------ -----------------------------------------------------
  **Step        **Description**                            **TSP Section**
  Number**                                                 

  Step 0        Baseline and Target Architecture           [Section
                Development                                2.0](#ed-baseline-and-target-architecture-overview)
  ------------- ------------------------------------------ -----------------------------------------------------

In order to create ED's Transition Strategy, both ED's Baseline EA and
ED's Target EA were documented, modeled, and approved by the Department.
The required detail and completeness of ED's baseline EA was to the
level necessary for it to serve as the starting point for ED's EA
Transition Strategy. ED's EA Transition Strategy addresses the 3-5 year
timeframe for which the Department's target architecture is defined. As
the Department's baseline and Target EAs are updated periodically, the
ED's EA Transition Strategy is also updated.

To begin this process, the EA team reviewed the various Departmental
level and Program Office level planning documents as input to the ED EA
Baseline and Future State Vision in order to define the "As Is" and To
Be" business and enabling IT environments. This effort included:

Identifying common Lines of Business across the Department.

Documenting the Line of Business strategic objectives.

Identifying critical success factors.

Documenting potential capability needs.

Deriving potential core-IT enabling capabilities.

Previewing the hypothesized visions with key LOB 'thought leaders'.

Analyzing common lines of business and services across the Department to
define Education's segment architectures.

### Step 1 -- Redundancy and Gap Analysis

  ------------- ------------------------------------------ ------------------------------------
  **Step        **Description**                            **TSP Section**
  Number**                                                 

  Step 1        Redundancy and Gap Analysis                [Section
                                                           3.0](#redundancy-and-gap-analysis)
  ------------- ------------------------------------------ ------------------------------------

Once the Baseline and Target Enterprise Architectures were developed and
validated through the Department's EA governance process, the ED EA
Program Office performed an IT Redundancy analysis within the As Is
environment and a Gap Analysis (per Program) between the As-Is and the
To-Be Environments.

### Step 2 -- Refine, Prioritize, Develop Segments

  ------------- ------------------------------------------ ---------------------------------------
  **Step        **Description**                            **TSP Section**
  Number**                                                 

  Step 2        Refine and Prioritize Segments             [Section
                                                           4.0](#refine-and-prioritize-segments)
  ------------- ------------------------------------------ ---------------------------------------

Upon completing and achieving Departmental approval of the Redundancy
and Gap Analysis, the EA Program Office used the results of this
Analysis to refine, prioritize, and begin development of ED's segments
(initially defined in Step 0). These results were a critical factor in
finalizing the Department's segments and determining the order of their
development since they:

Facilitated the association of ED Programs to its seven Lines of
Business

Defined the Common Enabling Services (CES's) required by ED's Programs

Provided insight into which Programs had the greatest performance gaps

Identified business capability and service redundancy across ED Programs
-- allowing the EA Program to facilitate a collaborative approach to
Transition Strategy Planning

### Step 3 -- Define Programs and Projects

  ------------- ------------------------------------------ --------------------------------------
  **Step        **Description**                            **TSP Section**
  Number**                                                 

  Step 3        Define Programs and Projects               [Section
                                                           5.0](#ed-transition-sequencing-plan)
  ------------- ------------------------------------------ --------------------------------------

As the Department's Segment Architectures were refined, the EA Program
Office associated Programs with Segments. Subsequently, with the
development of the segment, the EA Program Office identified, or
proposed to the Department's Planning and Investment Review Working
Group (PIRWG), specific IT investments to close the performance gaps (or
eliminate redundancies) within Segments.

### Step 4 -- ED Transition Sequencing Plan

  ------------- ------------------------------------------ --------------------------------------
  **Step        **Description**                            **TSP Section**
  Number**                                                 

  Step 4        ED Transition Sequencing Plan              [Section
                                                           6.0](#ed-transition-sequencing-plan)
  ------------- ------------------------------------------ --------------------------------------

Finally, in accordance with the prioritization of segmentsand their
associated, approved, IT investments, the EA Program Office developed
the Department of Education Transition Sequencing Plan, incorporating:

-   The Department's Life Cycle Management Framework

-   Specific implementation milestones

-   Results oriented and measurable performance milestones

-   eGov Alignment and Performance Assessment Rating Tool (PART)
    objectives

-   IT investment dependencies

This Plan is actively used by the Department to measure transition
progress, IT investment performance, and to guide ED's path forward.

# ED Baseline and Target Architecture Overview 

## Baseline Enterprise Architecture

The Department of Education (ED) developed its Baseline Enterprise
Architecture (EA) and Transition Strategy Plan (TSP) in November 2001
with participation across ED Program Offices. The Baseline EA was
defined in five layers or domains: Business, Data, Application,
Technology, and Performance, which have since been used to guide a
focused, results-oriented Departmental Business Transformation.

The Department is leveraging the knowledge gained through its Enterprise
Architecture efforts and has begun to identify opportunities for
intergovernmental collaboration to improve services to customers. The
Federal Enterprise Architecture (FEA) and Federal Transition Framework
(FTF) are used to help identify these opportunities. Additional
opportunities are expected to surface as the Department continues to
develop and integrate its disparate enterprise architecture activities.
ED will continue to be able to characterize its enterprise architecture
within the context of the FEA reference models once they are released.

In the past, as captured in the Department's Baseline Enterprise
Architecture, ED pursued its mission and goals through a stove-piped,
program-centric business model, as illustrated below in Figure 3.

  -----------------------------------------------------------------------
  ![](media/image6.wmf){width="7.354861111111111in"
  height="4.6090277777777775in"}

  -----------------------------------------------------------------------

[]{#__RefHeading___Toc191804582 .anchor}Figure 3: Legacy ED Business
Model

As illustrated in Figure 3: Legacy ED Business Model, the Office of the
Under Secretary (OUS) oversees three offices including Federal Student
Aid (FSA), the Office of Postsecondary Education (OPE), and the Office
of Vocational and Adult Education (OVAE).

The Office of the Deputy Secretary (ODS) oversees five offices including
the Office of Elementary and Secondary Education (OESE), the Office of
Innovation and Improvement (OII), the Offices of Special Education and
Rehabilitative Services (OSERS), the Office of English Language
Acquisition (OELA), and the Office of Safe and Drug Free Schools
(OSDFS).

The Office of the Secretary (OS) oversees four offices, the Institute of
Education Sciences (IES), the Office of Planning, Evaluation, and Policy
Development (OPEPD), the Office of the Inspector General (OIG), and the
Office of Civil Rights (OCR).

## Future State Vision

As a result of the Department-wide business focused analysis, the
Enterprise Architecture Program Office developed the Department of
Education's [Future State
Vision](../../Future%20State%20Vision/visionfy08_final.ppt). The ED
Future State Vision (Target Architecture) adopts a Line of Business
(LOB) perspective to support departmental goals by delivering
***common*** capabilities across program and principal offices. The
Future State Vision defines the primary business capabilities for LOBs,
which drive IT services and investments

Figure 4 below overlays the Lines of Business (LOB's) in which the
department engages. This provides a visual representation of the
relationships between the Lines of Business and the Department as a
whole, which further decomposed into their constituent business
processes.

  -----------------------------------------------------------------------
  ![](media/image7.png){width="6.248611111111111in"
  height="4.377083333333333in"}

  -----------------------------------------------------------------------

[]{#__RefHeading___Toc191804583 .anchor}Figure 4: Legacy ED Business
with Lines of Business Overlay

The Department's business processes and IT investments are developed to
move the Department away from a stove-piped environment where
capabilities are invested to meet single Program Office needs, to a
cooperative environment in which common capabilities and services can be
employed to meet similar Program Office needs.

### Lines of Business (LOB's)

The Department's Enterprise Architecture future state business model is
established around the seven cross-Program Office Lines of Business
(LOB's). Where relevant, current and future IT investments are managed
as a portfolio delivering enabling technical capabilities in support of
LOB needs, which can span multiple Program Offices. For example, while
OESE and OPE serve very different education segments (K-12,
post-secondary education), the LOB mode of delivery remains the same,
*i.e.*, through formula and discretionary grants. The grants mode of
delivery of these two offices are very similar in terms of process
workflow and system support requirements. By focusing on Grants
management capabilities across the Enterprise, the Department reduces
the need to develop multiple sub-scale systems within Program Offices.

The LOB enterprise view of grants enables the Department to evaluate how
the portfolio of multiple grants managed by multiple Program Offices
collectively contributes to improving Education's performance. The
Department's seven Lines of Business (Loans, Grants, Evaluation and
Policy Analysis, Research, Information Dissemination, Compliance, and
Administration) are detailed in the Business are detailed in the
following tables below:

-   **Loans** (Table 2)

-   **Grants** (Table 3)

-   **Evaluation and Policy Analysis** (Table 4)

-   **Research** (Table 5)

-   **Information Dissemination** (Table 6)

-   **Compliance** (Table 7)

-   **Administration** (Table 8)

[]{#__RefHeading___Toc191804603 .anchor}Table 2: FEA BRM Mapping for
Loans LOB

+-------------+-----------------------------+--------------------------+
| **LOB       | **LOB Description**         | **FEA BRM Mapping**      |
| Vision**    |                             |                          |
+=============+=============================+==========================+
| Deliver the | Management and delivery of  | **Business Area: Mode of |
| right aid,  | federally funded or         | Delivery LOB:** Federal  |
| to the      | federally guaranteed        | Financial Assistance,    |
| right       | financial assistance for    | Credit and Insurance     |
| people, at  | post-secondary education.   |                          |
| the right   | Management of financial     | **Subfunctions:** Direct |
| time.       | student aid is provided     | Transfers to             |
|             | through the Office of       | Individuals, Loan        |
|             | Financial Student           | Guarantees, Direct Loans |
|             | Assistance.                 |                          |
+-------------+-----------------------------+--------------------------+

[]{#__RefHeading___Toc191804604 .anchor}Table 3: FEA BRM Mapping for
Grants LOB

+--------------+---------------------------+--------------------------+
| **LOB        | **LOB Description**       | **FEA BRM Mapping**      |
| Vision**     |                           |                          |
+==============+===========================+==========================+
| Research and | Review, award, and        | **Business Area: Mode of |
| Development, | disbursement of formula   | Delivery LOB:** Federal  |
| Advising and | and discretionary grants  | Financial Assistance,    |
| Consulting,  | through the various       | Transfers to States and  |
| Knowledge    | Program Offices.          | Local Governments        |
| Di           |                           |                          |
| ssemination. |                           | **Subfunctions:**        |
|              |                           | Federal Grants, Formula  |
|              |                           | Grants, Project          |
|              |                           | Competitive Grants,      |
|              |                           | Earmarked Grants         |
+--------------+---------------------------+--------------------------+

[]{#__RefHeading___Toc191804605 .anchor}Table 4: FEA BRM Mapping for
Evaluation and Policy Analysis LOB

+--------------+---------------------------+--------------------------+
| **LOB        | **LOB Description**       | **FEA BRM Mapping**      |
| Vision**     |                           |                          |
+==============+===========================+==========================+
| Conduct      | Assessment of ED's        | **Business Area: Mode of |
| ev           | programs and related      | Delivery LOB:**          |
| idence-based | policies for meeting      | Knowledge Creation and   |
| evaluation   | national education        | Management               |
| that informs | objectives. Evaluation    |                          |
| program and  | focuses on assessing the  | **Subfunctions:**        |
| policy       | impacts and outcomes of   | Research and             |
| decisions    | the education reform      | Development, Advising    |
| while        | and/or improvement        | and Consulting,          |
| reducing the | strategies that programs  | Knowledge Dissemination  |
| data         | and their related grants  |                          |
| collection   | support.                  |                          |
| burden for   |                           |                          |
| customers.   |                           |                          |
+--------------+---------------------------+--------------------------+

[]{#__RefHeading___Toc191804606 .anchor}Table 5: FEA BRM Mapping for
Research LOB

+--------------+---------------------------+--------------------------+
| **LOB        | **LOB Description**       | **FEA BRM Mapping**      |
| Vision**     |                           |                          |
+==============+===========================+==========================+
| Provide      | Education research and    | **Business Area: Mode of |
| greater      | statistical analysis on   | Delivery LOB:**          |
| awareness of | the condition of          | Knowledge Creation and   |
| and timely   | education in the U.S. IES | Management               |
| access to    | performs the majority of  |                          |
| ev           | education research for    | **Subfunctions:**        |
| idence-based | the Department. The       | Research and             |
| research.    | National Center for       | Development, Advising    |
|              | Education Statistics      | and Consulting,          |
|              | (NCES) collects, analyzes | Knowledge Dissemination  |
|              | and reports statistics on |                          |
|              | the condition of          |                          |
|              | education in the U.S.     |                          |
+--------------+---------------------------+--------------------------+

[]{#__RefHeading___Toc191804607 .anchor}Table 6: FEA BRM Mapping for
Information Dissemination LOB

+--------------+------------------------+-----------------------------+
| **LOB        | **LOB Description**    | **FEA BRM Mapping**         |
| Vision**     |                        |                             |
+==============+========================+=============================+
| Provide      | Distribution of        | **Business Area: Mode of    |
| ready access | education information  | Delivery LOB:** Knowledge   |
| of relevant  | products through       | Creation and Management     |
| department   | multiple channels and  |                             |
| education    | formats. Two main      | **Subfunctions:** Knowledge |
| information  | types of information   | Dissemination               |
| to outside   | dissemination are      |                             |
| con          | performed: (1)         |                             |
| stituencies. | dissemination of       |                             |
|              | program evaluations    |                             |
|              | and reports and (2)    |                             |
|              | dissemination of       |                             |
|              | information to the     |                             |
|              | education community    |                             |
|              | and the general        |                             |
|              | public.                |                             |
+--------------+------------------------+-----------------------------+

[]{#__RefHeading___Toc191804608 .anchor}Table 7: FEA BRM Mapping for
Compliance LOB

+----------------+--------------------------+--------------------------+
| **LOB Vision** | **LOB Description**      | **FEA BRM Mapping**      |
+================+==========================+==========================+
| Ensure         | Assurance that policies  | **Business Area: Mode of |
| consistent     | mandated by ED and by    | Delivery LOB:**          |
| high quality   | Federal law are being    | Regulatory Compliance    |
| and efficient  | carried out. ED          | and Enforcement          |
| compliance     | ascertains that policies |                          |
| services that  | mandated by ED and by    | **Subfunctions:**        |
| meet customer  | Federal law are being    | Inspections and          |
| needs          | carried out as intended  | Auditing, Standard       |
|                | by ED staff, grantees,   | Setting / Report         |
|                | contractors, and other   | Guideline Development    |
|                | stakeholders.            |                          |
+----------------+--------------------------+--------------------------+

[]{#__RefHeading___Toc191804609 .anchor}Table 8: FEA BRM Mapping for
Administration LOB

+----------------+--------------------------+--------------------------+
| **LOB Vision** | **LOB Description**      | **FEA BRM Mapping**      |
+================+==========================+==========================+
| Promote and    | Enterprise-wide support  | **Business Area:         |
| deliver        | services. These include  | Management of Government |
| e              | the following            | Resources LOB:**         |
| nterprise-wide | sub-functions:           | Administrative           |
| support to ED  | Procurement, General     | Management               |
| program        | Legal Services,          |                          |
| offices.       | Facilities and Travel    | **Subfunctions:**        |
|                | Management, Human        | Facilities, Fleet, and   |
|                | Resources Management,    | Equipment Management;    |
|                | Financial Management,    | Help Desk Services;      |
|                | Information Resources    | Security Management;     |
|                | Management, and Planning | Travel; Workplace Policy |
|                | and Administration.      | Development and          |
|                |                          | Management               |
+----------------+--------------------------+--------------------------+

### Primary IT Delivery Organizations

Within the Department, the primary IT delivery organizations are FSA,
IES, OCFO, and OCIO:

-   FSA delivers the Loans related mission applications, support
    applications (FMS), as well as the FSA technical infrastructure
    (VDC).

-   IES delivers the Research related mission applications operated from
    ED and vendor facilities.

-   OFCO provides mission and support applications through EDCAPS (a
    suite of financial management applications), including FMSS, CPSS,
    G5 (Grants related mission application), and Travel.

-   OCIO is responsible for the Department's infrastructure service.

In addition, several Program Offices deliver mission applications,
*e.g.,* OPEPD contracts EDEN development (the Department's primary
Evaluation mission application) and, OPE and OESE contract for various
grants-related applications support. Finally, the Department also uses
IT-related services provided by external government centers of
excellences (*e.g.,* human resource management systems) as encouraged by
the e-Gov Program.

# Redundancy and Gap Analysis

## Redundancy Analysis

ED performed its redundancy and gap analysis to identify opportunities
for consolidation or reuse in ED's baseline architecture and to identify
"gaps" between ED's baseline and target architectures. Identified
opportunities and gaps were then addressed by programs and projects laid
out in ED's enterprise sequencing plan ([Section
6.0](#ed-transition-sequencing-plan)).

ED performed its redundancy analysis as part of a broader IT portfolio
analysis. The findings (Table 9) of this analysis are available in [ED's
IT Portfolio
Analysis](../../../Other%20Supporting%20Documentation/it_portfolio_analysis_update_022908.ppt)
presentation.

[]{#__RefHeading___Toc191804610 .anchor}Table 9: ED's IT Portfolio
Analysis

+-------------------------------+---+-----------------------------------+
| **What We Did**               |   | **What It Means**                 |
+===============================+===+===================================+
| Step 1. Began with the        |   | -   Analysis reveals that ED      |
| February 23, 2005 eCPIC list. |   |     invests in a number of        |
|                               |   |     projects that independently   |
| **Step 2.** Focused on the    |   |     use Center of Excellence      |
| non-FSA investments.          |   |     capabilities, which could     |
|                               |   |     potentially be consolidated   |
| **Step 3.** Created a         |   |     or shared.                    |
| "simplified" ED Service       |   |                                   |
| Reference Model (SRM) to      |   | -   This analysis identifies      |
| codify IT component service   |   |     areas worth further           |
| functionalities.              |   |     investigation.                |
|                               |   |                                   |
| **Step 4.** Evaluated and     |   | -   Decisions to re-architect a   |
| coded investments with the    |   |     project to use shared         |
| relevant SRM components.      |   |     component modules should be   |
|                               |   |     based on thorough analysis:   |
| **Step 5.** Based on an EA    |   |                                   |
| template that maps the SRM    |   | ```{=html}                        |
| codes to the 18 Centers of    |   | <!-- -->                          |
| Excellence (CoE)^\*^, we      |   | ```                               |
| coded investments with        |   | -   Assessment of functionality   |
| relevant CoE employed.        |   |     employed to determine whether |
|                               |   |     alternative components        |
| **Step 6.** Performed MS      |   |     /products might be used       |
| Excel pivot table analysis to |   |     instead                       |
| identified CoE categories     |   |                                   |
| used by multiple projects, as |   | -   Feasibility of consolidation  |
| well as potentially sharable  |   |     or sharing                    |
| CoEs across non-FSA and FSA   |   |                                   |
| investments.                  |   | -   Cost of transition vs.        |
|                               |   |     potential benefits            |
| **Step 7.** Reviewed          |   |                                   |
| regularly. Last updated       |   | ```{=html}                        |
| October 2007.                 |   | <!-- -->                          |
|                               |   | ```                               |
|                               |   | -   New investments should be     |
|                               |   |     evaluated to determine        |
|                               |   |     whether they could make use   |
|                               |   |     of common or shared service   |
|                               |   |     components, when available    |
|                               |   |     for general use, thereby      |
|                               |   |     avoiding proliferation of     |
|                               |   |     duplicate capabilities.       |
+-------------------------------+---+-----------------------------------+

### Simplified ED Service Reference Model (SRM) Process

The figures on the following pages are taken from ED's IT Portfolio
Analysis and describe the results of the Department's comprehensive
redundancy analysis:

The following illustration (Figure 5) presents Education's process for
developing the "Simplified" ED Service Reference Model (SRM) Components.

  -----------------------------------------------------------------------
  ![](media/image8.wmf){width="8.748611111111112in"
  height="5.865277777777778in"}

  -----------------------------------------------------------------------

[]{#__RefHeading___Toc191804584 .anchor}Figure 5: Simplified ED Service
Reference Model Process

### Simplified ED SRM Components

The resulting, simplified ED SRM consists of 43 common components
tailored to the Department and its business functions.

[]{#__RefHeading___Toc191804611 .anchor}Table 10: Simplified ED Service
Reference Model Components

+-----------+--------------------+---+------------+---------------------+
| **SRM     | **Simplified ED    |   | **SRM      | **Simplified ED SRM |
| Domains** | SRM Component      |   | Domains**  | Component Types**   |
|           | Types**            |   |            |                     |
+===========+====================+===+============+=====================+
| Customer  | 1.  Customer       |   | Business   | > 20\. Analysis and |
| Services  |     Management     |   | Analytical | > Statistics        |
|           |                    |   | Services   |                     |
+-----------+--------------------+---+------------+---------------------+
|           | 2.  Portal         |   |            | > 21\. Report       |
|           |     Management     |   |            | > Management        |
+-----------+--------------------+---+------------+---------------------+
|           | 3.  Data           |   |            | > *Data Warehouse*  |
|           |     Collection     |   |            |                     |
+-----------+--------------------+---+------------+---------------------+
|           | 4.  Grants         |   |            | > *Performance      |
|           |     Application    |   |            | > Management*       |
|           |     Management     |   |            |                     |
+-----------+--------------------+---+------------+---------------------+
|           | > *Work            |   | Back       | > 22\. Assets       |
|           | > Management*      |   | Office     | > Management        |
|           |                    |   | Services   |                     |
+-----------+--------------------+---+------------+---------------------+
| Process   | 5.  Correspondence |   |            | > 23\. Facilities   |
| A         |     Management     |   |            | > Management        |
| utomation |                    |   |            |                     |
| Services  |                    |   |            |                     |
+-----------+--------------------+---+------------+---------------------+
|           | 6.  Case           |   |            | > 24\. Mail         |
|           |     Management     |   |            | > Management        |
+-----------+--------------------+---+------------+---------------------+
|           | 7.  Work           |   |            | > 25\. Data         |
|           |     Management     |   |            | > Management        |
+-----------+--------------------+---+------------+---------------------+
| Business  | 8.  Performance    |   |            | > 26\. Data Mart    |
| M         |     Management     |   |            |                     |
| anagement |                    |   |            |                     |
| Services  |                    |   |            |                     |
+-----------+--------------------+---+------------+---------------------+
|           | 9.  Portfolio      |   |            | > 27\. Data         |
|           |     Management     |   |            | > Warehouse         |
+-----------+--------------------+---+------------+---------------------+
|           | 10. Strategic      |   |            | > 28\. IT           |
|           |     Planning and   |   |            | > Integration       |
|           |     Management     |   |            |                     |
+-----------+--------------------+---+------------+---------------------+
|           | 11. Grants         |   |            | > 29\. IT           |
|           |     Monitoring     |   |            | > Development       |
+-----------+--------------------+---+------------+---------------------+
|           | 12. IT Change      |   |            | > 30\. HR           |
|           |     Management     |   |            | > Management        |
+-----------+--------------------+---+------------+---------------------+
|           | 13. Program /      |   |            | > 31\. Travel       |
|           |     Project        |   |            |                     |
|           |     Management     |   |            |                     |
+-----------+--------------------+---+------------+---------------------+
|           | 14. Contracts &    |   |            | > 32\. Financial    |
|           |     Procurement    |   |            | > Budgeting         |
+-----------+--------------------+---+------------+---------------------+
|           | > *IT Development* |   |            | > 33\. Financial    |
|           |                    |   |            | > Management        |
+-----------+--------------------+---+------------+---------------------+
| Digital   | 15. Content        |   |            | > 34\. Grants       |
| Asset     |     Management     |   |            | > Financial         |
| Services  |                    |   |            | > Management        |
+-----------+--------------------+---+------------+---------------------+
|           | 16. Document       |   | Support    | > 35\.              |
|           |     Management     |   | Services   | > Collaboration     |
+-----------+--------------------+---+------------+---------------------+
|           | 17. Grants         |   |            | > 36\. Telephony    |
|           |     Document       |   |            |                     |
|           |     Management     |   |            |                     |
+-----------+--------------------+---+------------+---------------------+
|           | 18. Knowledge      |   |            | > 37\. Web Cast     |
|           |     Management     |   |            |                     |
+-----------+--------------------+---+------------+---------------------+
|           | 19. Records        |   |            | > 38\. Grants       |
|           |     Management     |   |            | > Review Management |
+-----------+--------------------+---+------------+---------------------+
|           | > *Data            |   |            | > 39\. Legal        |
|           | > Collection*      |   |            | > Management        |
+-----------+--------------------+---+------------+---------------------+
| *Note:    |                    |   |            | > 40\. Web          |
| C         |                    |   |            | > Information       |
| omponents |                    |   |            | > Search            |
| in Red    |                    |   |            |                     |
| denote    |                    |   |            |                     |
| new       |                    |   |            |                     |
| service   |                    |   |            |                     |
| c         |                    |   |            |                     |
| omponents |                    |   |            |                     |
| created   |                    |   |            |                     |
| spe       |                    |   |            |                     |
| cifically |                    |   |            |                     |
| for ED's  |                    |   |            |                     |
| use.*     |                    |   |            |                     |
+-----------+--------------------+---+------------+---------------------+
|           |                    |   |            | > 41\. IT Security  |
+-----------+--------------------+---+------------+---------------------+
|           |                    |   |            | > 42\. Physical     |
|           |                    |   |            | > Security          |
+-----------+--------------------+---+------------+---------------------+
|           |                    |   |            | > 43\. IT           |
|           |                    |   |            | > Infrastructure    |
+-----------+--------------------+---+------------+---------------------+
|           |                    |   |            | > *Data Collection* |
+-----------+--------------------+---+------------+---------------------+

The Department's EA Redundancy Analysis identified 18 potential Common
Enterprise Services (CES) that are needed at Education. CES's are shared
service/business function needs that are common to multiple
investments/Lines of Business across the Department -- and that can be
implemented at an Enterprise-level as opposed to a stove-piped manner.

### Common Enterprise Services (CES)

The 18 Common Enterprise Services (CES's) identified are listed in the
table (Table 11) below:

[]{#__RefHeading___Toc191804612 .anchor}Table 11: Common Enterprise
Services (CES)

  -----------------------------------------------------------------------
  **CES**               **Description**
  --------------------- -------------------------------------------------
  Collaboration         Allow people to work together more efficiently by
  Management            enabling greater information sharing.

  Work Management       Allow the monitoring of activities within a
                        business process.

  Case Management       Manage the life cycle of a particular claim or
                        investigation (include creating, routing,
                        tracking, assignment and closing of a case and
                        case handler collaboration).

  Performance           Measure the effectiveness of an organization
  Management            and/or its assets.

  Document/ Record/     Control the capture and maintenance of an
  Content Management    organizations documents and files.

  Report Management     Support the organization of data into useful
                        information.

  Knowledge Management  Support the identification, gathering and
                        transformation of documents, reports and other
                        sources into meaningful information.

  Data Management       Usage, processing and general administration of
                        unstructured information.

  Customer Management   Support the retention and delivery of a service
                        or product to an organization's clients.

  Portal Management     Allow customers to proactively seek assistance
                        and service from an organization, personalize a
                        user interface, and support the search of
                        specific data from a data source.

  Mobility Tools        Tools that enable mobile computing.

  Statistical and       Support the examination of business issues,
  Analysis Tools        problems and their solutions.

  Survey Design Tools   Tools enabling the collection of information from
                        customers.

  Survey Management     Collect useful information from customers.

  Operations Support    Information Technology hardware, software and
                        technical support for ongoing operations and
                        maintenance.

  Network, Storage, and Hardware and software for networking and storage.
  Computing Platforms   

  Security & Privacy    Tools that support Confidentiality, Integrity and
                        Availability.

  SOA, Enabling         Service Oriented Architecture (Interoperable
  Platforms             Standards).

  Other                 Services needed by your investment that can be
                        considered as an Enterprise-wide service
                        candidate.
  -----------------------------------------------------------------------

### EA Areas of Redundancy Under Investigation

The Enterprise Architecture Office will further investigate and refine
the redundancy areas listed below:

[]{#__RefHeading___Toc191804613 .anchor}Table 12: EA Areas of Redundancy
Under Investigation

+-------------+--------------------------------------------------------+
| **Areas of  | **Further Investigation**                              |
| R           |                                                        |
| edundancy** |                                                        |
+=============+========================================================+
| IT          | -   In principle, the IT infrastructure investments    |
| Inf         |     (IT hardware / software and associated maintenance |
| rastructure |     contract(s) should be managed at the enterprise    |
|             |     level through the IT Infrastructure LOB and VDC.   |
+-------------+--------------------------------------------------------+
|             | -   Analysis shows that multiple other POCs are        |
|             |     engaged in procurement of IT equipment.            |
+-------------+--------------------------------------------------------+
|             | -   Opportunities exist to explore the feasibility of  |
|             |     consolidating the procurement and management of IT |
|             |     infrastructure to improve asset control and        |
|             |     purchase / support agreement terms.                |
+-------------+--------------------------------------------------------+
| Knowledge   | -   Multiple programs have launched different          |
| Worker      |     collaboration, workflow, and knowledge / document  |
| Inf         |     management environments to improve their task      |
| rastructure |     management and information sharing.                |
+-------------+--------------------------------------------------------+
|             | -   This has led to a proliferation of different,      |
|             |     frequently not interoperable, products deployed.   |
+-------------+--------------------------------------------------------+
|             | -   Opportunities exist to define the Technology       |
|             |     Standards and Technology Roadmaps to encourage the |
|             |     reuse of standard technologies and the sharing of  |
|             |     best practices.                                    |
+-------------+--------------------------------------------------------+
| Grants      | -   Multiple POCs have created different               |
| Management  |     program-specific peer review modules and grant     |
|             |     monitoring modules to supplement the Department's  |
|             |     GAPS system.                                       |
+-------------+--------------------------------------------------------+
|             | -   As GAPS is reengineered, the pre-award and         |
|             |     post-award capabilities can be incorporated to     |
|             |     enhance ED's offering as the government-wide       |
|             |     services provider for the Grants Management Line   |
|             |     of Business.                                       |
+-------------+--------------------------------------------------------+
| Data        | -   In addition to IES and PBDMI, multiple POCs own    |
| Collection  |     database systems that manage the data collection   |
| / Data Mart |     for research and evaluation purposes.              |
| / Data      |                                                        |
| Warehouse   |                                                        |
+-------------+--------------------------------------------------------+
|             | -   Moving towards the Target EA Vision of creating an |
|             |     enterprise data warehouse will help remove the     |
|             |     need for the current islands of independent data   |
|             |     collection.                                        |
+-------------+--------------------------------------------------------+
| Web         | -   Different programs have created a variety of web   |
| Services /  |     sites for information dissemination and on-line    |
| Portal      |     transactions.                                      |
| Management  |                                                        |
+-------------+--------------------------------------------------------+
|             | -   Opportunities exist to better integrate these      |
|             |     interfaces to achieve a more consistent "brand     |
|             |     image" or "single sign on" for ED as well as to    |
|             |     leverage different on-line capabilities (e.g.,     |
|             |     search, self-serve, etc.).                         |
+-------------+--------------------------------------------------------+

##   {#section .unnumbered}

## Gap Analysis

### Performance Gap Analysis

In coordination with the Departmental Redundancy Analysis, the EA
Program Office performs a comprehensive Performance Gap Assessment (per
ED Program) between the Baseline and Target Enterprise Architectures.
The ED Performance Gap Analysis cited specific mission-focused issues
that needed to be addressed in order for the Department to achieve its
[Future State
Vision](../../Future%20State%20Vision/visionfy08_final.ppt). The results
of the Performance Gap Analysis are summarized in the table below for
Program areas:

-   **Federal Student Aid** (Table 13)

-   **Office of the Chief Financial Officer (OCFO)** (Table 14)

-   **Office of the Chief Information Officer (OCIO)** (Table 15)

-   **Institute of Education Sciences (IES)** (Table 16)

-   **Office of Management (OM)** (Table 17)

-   **Office of Planning, Evaluation, and Policy Development (OPEDP)**
    (Table 18)

-   **Office of Elementary and Secondary Education (OESE)** (Table 19)

[]{#__RefHeading___Toc191804614 .anchor}Table 13: ED Program -- Federal
Student Aid

+------+-----------------+--------------+-----------------------------+
| **   | **Baseline      | *            | **Target View**             |
| Busi | View**          | *Performance |                             |
| ness |                 | Gap**        |                             |
| Ar   |                 |              |                             |
| ea** |                 |              |                             |
+======+=================+==============+=============================+
| L    | At the start of | -            | -   Use of                  |
| oans | FSA's Business  | Inconsistent |     industry-accepted means |
|      | Transformation  |     data     |     of integrating existing |
|      | effort:         |     integ    |     data on student loans   |
|      |                 | rity/quality |     and grants.             |
|      | -   ED's        |              |                             |
|      |     National    | -   System   | -   Implementation of a     |
|      |     Student     |     Inte     |     common method that      |
|      |     Loan Data   | roperability |     institutions can use to |
|      |     System      |              |     submit student          |
|      |     (NSDLS) nor | -   Lack of  |     financial aid for Pell  |
|      |     the other   |     data     |     Grant and Direct Loan   |
|      |     systems     |     sharing  |     programs.               |
|      |     were        |     and      |                             |
|      |     designed    |     exchange | -   A comprehensive human   |
|      |     for         |              |     capital strategy.       |
|      |     efficient   | -            |                             |
|      |     access to   |  Stand-alone | -   Increased               |
|      |     reliable    | /stove-piped |     accountability for the  |
|      |     student     |     systems  |     integration of Federal  |
|      |     financial   |              |     Student Aid data        |
|      |     aid         | -   Multiple |     through an Information  |
|      |                 |     points   |     Service Infrastructure  |
|      |    information. |     of       |                             |
|      |                 |     access   | -   Use of financial        |
|      | -   Many        |     to FSA   |     information to measure  |
|      |     systems     |     data     |     and predict the         |
|      |     were        |              |     efficiency of common    |
|      |                 | -   Multiple |     origination             |
|      |    incompatible |     views of |     disbursement            |
|      |     and lacked  |     customer |     activities.             |
|      |     data        |     accounts |                             |
|      |     standards   |              | -   Elimination of          |
|      |     and common  |              |     paper-based (replaced   |
|      |                 |              |     with electronic         |
|      |    identifiers. |              |     recordkeeping           |
|      |                 |              |     capability compliant    |
|      | -   There was   |              |     with applicable         |
|      |     absence of  |              |     statutes and            |
|      |     enterprise  |              |     regulations) delivery   |
|      |                 |              |     processes and           |
|      |   architecture. |              |     stakeholder             |
|      |                 |              |     communications.         |
|      | -   ED          |              |                             |
|      |     continued   |              | -   Creation of a           |
|      |     to acquire  |              |     consolidated system of  |
|      |     independent |              |     record for              |
|      |     systems to  |              |     institutional trading   |
|      |     support     |              |     partners.               |
|      |     specific    |              |                             |
|      |     student     |              | -   Implement a single      |
|      |     financial   |              |     portal that provides    |
|      |     aid         |              |     streamlined access to   |
|      |     programs    |              |     FSA information and     |
|      |     that could  |              |     services to customers,  |
|      |     not easily  |              |     partners, and           |
|      |     share       |              |     employees.              |
|      |                 |              |                             |
|      |    information. |              | > **NOTE: Click             |
|      |                 |              | > [HERE](#FSA_1) to view    |
|      | -   Mounting    |              | > associated IT             |
|      |     cost of     |              | > investment.**             |
|      |     developing  |              |                             |
|      |     and         |              |                             |
|      |     maintaining |              |                             |
|      |     stand-alone |              |                             |
|      |     systems.    |              |                             |
+------+-----------------+--------------+-----------------------------+

[]{#__RefHeading___Toc191804615 .anchor}Table 14: ED Program -- Office
of the Chief Financial Officer (OCFO)

+-------+--------------+-------------+---------------------------------+
| **Bus | **Baseline   | **          | **Target View**                 |
| iness | View**       | Performance |                                 |
| A     |              | Gap**       |                                 |
| rea** |              |             |                                 |
+=======+==============+=============+=================================+
| **G   | -   GAPS     | -           | -   Maintain and strengthen     |
| rants |     controls |   Disparate |     financial integrity and     |
| Ma    |     payments |     systems |     management and internal     |
| nagem |     for the  |             |     controls.                   |
| ent** |     D        |  supporting |                                 |
|       | epartment\'s |     the     | -   Full integrations with the  |
|       |              |             |     Financial Management System |
|       |    programs, |  end-to-end |     Software (FMSS) and will    |
|       |              |             |     serve as a subsidiary to    |
|       |    including |    business |     the general ledger for      |
|       |     payments |     process |     program-related             |
|       |     for      |     of      |     obligations, payments, and  |
|       |     grants   |     grant.  |     expenditures.               |
|       |     and      |             |                                 |
|       |     direct   | -   GAPS    | ```{=html}                      |
|       |     loans    |     does    | <!-- -->                        |
|       |     and      |     not     | ```                             |
|       |     other    |     provide | -   Facilitate improvements     |
|       |     pro      |     grants  |     within the grant management |
|       | gram-related |             |     lifecycle through the use   |
|       |              | performance |     of "enabling" technologies  |
|       | obligations. |             |     such as workflow            |
|       |              |  monitoring |     management, document        |
|       | -   GAPS is  |     after   |     management, automatic       |
|       |     fully    |     grant   |     alerts, notifications and   |
|       |              |     is      |     e-signature (compatible     |
|       |   integrated |             |     with and embedded in an     |
|       |     with     |    awarded. |     electronic recordkeeping    |
|       |              |             |     capability compliant with   |
|       |    Financial | -   Out of  |     applicable statutes and     |
|       |              |     date    |     regulations).               |
|       |   Management |     with    |                                 |
|       |     System   |     current | **NOTE: Click [HERE](#G5_gap)   |
|       |     Software |             | to view associated IT           |
|       |     (FMSS)   |  technology | investment.**                   |
|       |     and      |     trends. |                                 |
|       |     serves   |             |                                 |
|       |     as a     |             |                                 |
|       |              |             |                                 |
|       |   subsidiary |             |                                 |
|       |     to the   |             |                                 |
|       |     general  |             |                                 |
|       |     ledger   |             |                                 |
|       |     for      |             |                                 |
|       |     pro      |             |                                 |
|       | gram-related |             |                                 |
|       |              |             |                                 |
|       | obligations, |             |                                 |
|       |              |             |                                 |
|       |    payments, |             |                                 |
|       |     and      |             |                                 |
|       |     e        |             |                                 |
|       | xpenditures. |             |                                 |
|       |              |             |                                 |
|       | -            |             |                                 |
|       |   Integrated |             |                                 |
|       |     Support  |             |                                 |
|       |     Services |             |                                 |
|       |     (ISS)    |             |                                 |
|       |     supports |             |                                 |
|       |     GAPS     |             |                                 |
|       |     inf      |             |                                 |
|       | rastructure, |             |                                 |
|       |     contract |             |                                 |
|       |              |             |                                 |
|       |    oversight |             |                                 |
|       |     and      |             |                                 |
|       |     internal |             |                                 |
|       |              |             |                                 |
|       |  application |             |                                 |
|       |     testing  |             |                                 |
|       |     as part  |             |                                 |
|       |     of the   |             |                                 |
|       |     EDCAPS   |             |                                 |
|       |              |             |                                 |
|       | environment. |             |                                 |
+-------+--------------+-------------+---------------------------------+
| *     | Disparate    | -           | -   Central repository to       |
| *Cont | and          | Duplication |     enter, retrieve and view    |
| racts | d            |     of      |     Acquisition/contract        |
| /     | ecentralized |     efforts |     related data.               |
| A     | systems for  |     and     |                                 |
| cquis | entering,    |             | -   Greater ability to respond  |
| ition | retrieving   |   redundant |     to internal and external    |
| Ma    | and viewing  |             |     information requests.       |
| nagem | Contract/    |  processes. |                                 |
| ent** | Acquisition  |             | -   Faster access and           |
|       | related      | -           |     dissemination of contract   |
|       | data.        | Inefficient |     documents.                  |
|       |              |             |                                 |
|       |              | contracting | -   Improved contracting        |
|       |              |             |     management controls.        |
|       |              |  management |                                 |
|       |              |             | -   Decreased need for hardcopy |
|       |              |   controls. |     files storage (with an      |
|       |              |             |     electronic recordkeeping    |
|       |              | -           |     capability).                |
|       |              |    Hardcopy |                                 |
|       |              |     file    | -   Improved accuracy and       |
|       |              |             |     timeliness of payments.     |
|       |              |    storage. |                                 |
|       |              |             | -   Increased user              |
|       |              |             |     satisfaction, etc.          |
|       |              |             |                                 |
|       |              |             | **NOTE: Click [HERE](#CPSS_gap) |
|       |              |             | to view associated IT           |
|       |              |             | investment.**                   |
+-------+--------------+-------------+---------------------------------+
| *     | -   D        | -           | -   Centralized system support  |
| *Fina | ecentralized | Duplication |     for function to enter,      |
| ncial |     systems  |     of      |     retrieve and view grant and |
| Ma    |     for      |     efforts |     payment related data.       |
| nagem |              |     and     |                                 |
| ent** |    entering, |             | -   Greater ability to respond  |
|       |              |   redundant |     to internal and external    |
|       |   retrieving |             |     information requests.       |
|       |     and      |  processes. |                                 |
|       |     viewing  |             | -   Faster access and           |
|       |     grant    | -           |     dissemination of contract   |
|       |     and      |   Duplicate |     documents.                  |
|       |     payment  |     data    |                                 |
|       |     related  |     entry   | -   Decreased need for hardcopy |
|       |     data.    |             |     files storage (with an      |
|       |              |    efforts. |     electronic recordkeeping    |
|       | -   System   |             |     capability).                |
|       |     ine      | -   Limited |                                 |
|       | fficiencies. |             | -   Improved financial system   |
|       |              |   oversight |     reporting capabilities.     |
|       | -   Poor     |             |                                 |
|       |              |    tracking | -   Increased internal controls |
|       |    financial |     of      |     by minimizing data input    |
|       |              |             |     points.                     |
|       |   management |    internal |                                 |
|       |              |     and     | -   Improved contracting        |
|       |  capability. |             |     management controls and     |
|       |              |    external |     project task specific       |
|       |              |     for     |     support (*i.e.,*            |
|       |              |             |     configuration management,   |
|       |              |    systems. |     testing, and training       |
|       |              |             |     support.                    |
|       |              |             |                                 |
|       |              |             | **NOTE: Click [HERE](#ISS_gap)  |
|       |              |             | to view associated IT           |
|       |              |             | investment.**                   |
+-------+--------------+-------------+---------------------------------+
| *     | -            | -           | -   Central repository to       |
| *Data |    Disparate | Duplication |     enter, retrieve and view    |
| Ma    |     and      |     of      |     financial/contract related  |
| nagem |     d        |     efforts |     data.                       |
| ent** | ecentralized |     and     |                                 |
|       |     systems  |             | -   Greater ability to respond  |
|       |     for      |   redundant |     to internal and external    |
|       |              |             |     information requests.       |
|       |    entering, |  processes. |                                 |
|       |              |             | -   Improved financial          |
|       |   retrieving | -           |     management controls.        |
|       |     and      | Inefficient |                                 |
|       |     viewing  |             | -   Improved accuracy and       |
|       |              |   financial |     timeliness of financial     |
|       |    Contract/ |             |     information.                |
|       |     Funding  |  management |                                 |
|       |     related  |             | -   Reduced number of manual    |
|       |     data.    |   controls. |     processes.                  |
|       |              |             |                                 |
|       | -            | -   I       | -   Increased user              |
|       |  Inefficient | nsufficient |     satisfaction.               |
|       |     manual   |             |                                 |
|       |              |    response | **NOTE: Click [HERE](#FMSS_gap) |
|       |    processes |     times   | to view associated IT           |
|       |     that are |     to      | investment.**                   |
|       |     subject  |             |                                 |
|       |     to       |    internal |                                 |
|       |     error.   |     and     |                                 |
|       |              |             |                                 |
|       |              |    external |                                 |
|       |              |             |                                 |
|       |              |   financial |                                 |
|       |              |             |                                 |
|       |              | information |                                 |
|       |              |             |                                 |
|       |              |  inquiries. |                                 |
+-------+--------------+-------------+---------------------------------+
| **T   | -   Legacy   | -   Gelco   | -   Travel management system    |
| ravel |     System   |     Travel  |     that fully complies with    |
| Ma    |              |     Manager |     the PMA eGovernment         |
| nagem |    supported |     was     |     Initiative.                 |
| ent** |     the      |     ED's    |                                 |
|       |              |     Legacy  | -   Provide a web-based         |
|       |   electronic |     System. |     end-to-end integrated       |
|       |              |     The     |     solution to ED travelers.   |
|       |   processing |     Legacy  |                                 |
|       |     of       |     System  | -   Multi-tiered, web-based     |
|       |     travel   |     was not |     application utilizing       |
|       |              |     in      |     commercial on-line booking  |
|       |   documents. |             |     engine (GetThere) and COTS  |
|       |              |  compliance |     software to complete the    |
|       | -   Legacy   |     with    |     end-to-end eTS solution.    |
|       |     System   |     the     |                                 |
|       |     allowed  |     eGov    | -   More efficient and          |
|       |     ED       |     mandate |     effective document          |
|       |              |     thus    |     processing.                 |
|       |    travelers |     had to  |                                 |
|       |     the      |     be      | -   Allow split disbursement    |
|       |     ability  |             |     capability.                 |
|       |     to       |    replaced |                                 |
|       |     create   |     with an | -   More timely transmissions   |
|       |     and      |     eTS     |     and improved accuracy of    |
|       |     el       |     system. |     automated data.             |
|       | ectronically |             |                                 |
|       |     route    |             | -   Allow for an integrated     |
|       |     travel   |             |     On-line booking engine      |
|       |              |             |     (OBE).                      |
|       |   documents. |             |                                 |
|       |              |             | -   Increased user              |
|       | -   Legacy   |             |     satisfaction.               |
|       |     System   |             |                                 |
|       |     provided |             | **NOTE: Click [HERE](#TMS_gap)  |
|       |     that     |             | to view associated IT           |
|       |              |             | investment.**                   |
|       |   Electronic |             |                                 |
|       |     document |             |                                 |
|       |     files    |             |                                 |
|       |     are      |             |                                 |
|       |     el       |             |                                 |
|       | ectronically |             |                                 |
|       |              |             |                                 |
|       |   integrated |             |                                 |
|       |     to the   |             |                                 |
|       |     D        |             |                                 |
|       | epartment\'s |             |                                 |
|       |              |             |                                 |
|       |    financial |             |                                 |
|       |     system   |             |                                 |
|       |     to       |             |                                 |
|       |     create   |             |                                 |
|       |              |             |                                 |
|       |   obligation |             |                                 |
|       |     or       |             |                                 |
|       |              |             |                                 |
|       |  expenditure |             |                                 |
|       |              |             |                                 |
|       | transactions |             |                                 |
|       |     through  |             |                                 |
|       |     to the   |             |                                 |
|       |     payment  |             |                                 |
|       |     process. |             |                                 |
|       |              |             |                                 |
|       | -            |             |                                 |
|       |   Integrated |             |                                 |
|       |     Support  |             |                                 |
|       |     Services |             |                                 |
|       |     (ISS)    |             |                                 |
|       |     are      |             |                                 |
|       |              |             |                                 |
|       |    supported |             |                                 |
|       |     by TMS   |             |                                 |
|       |     for      |             |                                 |
|       |     in       |             |                                 |
|       | frastructure |             |                                 |
|       |     and      |             |                                 |
|       |     internal |             |                                 |
|       |              |             |                                 |
|       |  application |             |                                 |
|       |     testing  |             |                                 |
|       |     as part  |             |                                 |
|       |     of the   |             |                                 |
|       |     EDCAPS   |             |                                 |
|       |              |             |                                 |
|       | environment. |             |                                 |
+-------+--------------+-------------+---------------------------------+

[]{#__RefHeading___Toc191804616 .anchor}Table 15: ED Program -- Office
of the Chief Information Officer (OCIO)

+-------+--------------+--------------+--------------------------------+
| **Bus | **Baseline   | *            | **Target View**                |
| iness | View**       | *Performance |                                |
| A     |              | Gap**        |                                |
| rea** |              |              |                                |
+=======+==============+==============+================================+
| **IT  | IT           | -            | -   Contractor                 |
| Infr  | in           |  Inefficient |     Owned-Contractor Operated  |
| astru | frastructure |     ED       |     (COCO) Managed IT          |
| cture | services at  |     in       |     infrastructure service     |
| Ma    | the          | frastructure |     model that will:           |
| nagem | Department   |     services |                                |
| ent** | of Education |     to       | 1)  Source a contractor owned  |
|       | are          |     internal |     and contractor operated    |
|       | supported    |     and      |     Managed Services IT        |
|       | through a    |     external |     Infrastructure that is     |
|       | m            |     s        |     Performance Based, and     |
|       | ulti-faceted | takeholders. |     Firm Fixed Priced.         |
|       | contract     |              |                                |
|       | (EDNet) that | -   Lack of  | 2)  Improve ED\'s services to  |
|       | is not       |              |     students and customers.    |
|       | effective    |    optimized |                                |
|       | with other   |              | 3)  Enable ED to become a more |
|       | business     |  Performance |     effective business         |
|       | partners.    |     in ED's  |     partner.                   |
|       |              |     in       |                                |
|       |              | frastructure | 4)  Reduce operational risk of |
|       |              |              |     ED\'s operations.          |
|       |              |  operations. |                                |
|       |              |              | 5)  Improve the performance of |
|       |              | -   Use of   |     ED\'s operations and the   |
|       |              |              |     ability to measure that    |
|       |              |    disparate |     performance and establish  |
|       |              |              |     accountability.            |
|       |              |    platforms |                                |
|       |              |     and      | 6)  Resolve audit findings.    |
|       |              |              |                                |
|       |              | technologies | 7)  Provide common technology  |
|       |              |     to       |     platform for business      |
|       |              |     support  |     applications such as       |
|       |              |     business |     HSPD-12, IPv6 and others.  |
|       |              |              |                                |
|       |              |   functions/ | **NOTE: Click                  |
|       |              |     a        | [HERE](#EDUCATE_gap) to view   |
|       |              | pplications. | associated IT investment.**    |
+-------+--------------+--------------+--------------------------------+
| *     | Linking      | -            | -   Provides a single,         |
| *Know | information  |    Disparate |     centralized source of      |
| ledge | from         |     sources  |     data.                      |
| and   | supplying    |     of data  |                                |
| Data  | systems and  |              | -   Provided as a common       |
| Ma    | performing   | -   Improper |     enabling service that may  |
| nagem | analysis is  |     payments |     be leveraged for central   |
| ent** | too          |              |     reporting for existing and |
|       | difficult    | -            |     future systems.            |
|       | since the    |  Inefficient |                                |
|       | information  |     Grant    | -   Making grants data more    |
|       | from         |              |     readily available for      |
|       | supplying    |   Management |     analysis and               |
|       | systems is   |              |     decision-making.           |
|       | in           |    processes |                                |
|       | isolation.   |              | -   Eliminate improper         |
|       |              |              |     payments and reduce funds  |
|       |              |              |     transferred to Treasury.   |
|       |              |              |                                |
|       |              |              | > **NOTE: Click                |
|       |              |              | > [HERE](#DataW_gap) to view   |
|       |              |              | > associated IT investment.**  |
+-------+--------------+--------------+--------------------------------+
| Sec   | -            | -            | -   Adoption of the GSA        |
| urity |   Inflexible | Inconsistent |     E-Authentication           |
| and   |     security |     multiple |     Initiative -- a            |
| Ide   |              |     points   |     crosscutting initiative of |
| ntity | architecture |     of       |     the e-Government (eGov)    |
| Manag |     -- not   |     aut      |     component of the           |
| ement |     allowing | hentication. |     President's Management     |
|       |     external |              |     Agenda (PMA). As part of   |
|       |              | -            |     the e-Authentication       |
|       | stakeholders |  Duplication |     Federation and as a        |
|       |     to       |     of       |     Relying Party (RP), the    |
|       |     access   |     efforts  |     Department may bring into  |
|       |     Federal  |     and      |     the Federation             |
|       |     data     |              |     internet-based systems     |
|       |     easily   |    redundant |     that haveend users outside |
|       |     and      |              |     the agency's firewall and  |
|       |              |   processes. |     requires identity          |
|       | efficiently. |              |     verification of those end  |
|       |              | -   Lack of  |     users. Once an agency's    |
|       | -   Limited  |     inter    |     system has been            |
|       |     security | operability/ |     E-Authentication (e-Auth)  |
|       |              |              |     enabled, it will be able   |
|       |    controls. |    alignment |     to grant access to end     |
|       |              |     with the |     users who have an identity |
|       | -   Minimal  |     Federal  |     credential from one or     |
|       |     inte     |     E-Au     |     more of the Federation's   |
|       | roperability | thentication |     Credential Service         |
|       |     for      |              |     Providers (CSPs).          |
|       |     secure   |   direction. |                                |
|       |     access   |              | -   Alignment with the GSA-led |
|       |     with     |              |     E-Authentication           |
|       |     other    |              |     Initiative will result in: |
|       |     systems. |              |                                |
|       |              |              |     -   Greater flexibility    |
|       | -            |              |         based on a Distributed |
|       |    Redundant |              |         architecture that will |
|       |     au       |              |         allow citizens and     |
|       | thentication |              |         businesses to use      |
|       |              |              |         non-government issued  |
|       |   processes. |              |         credentials            |
|       |              |              |                                |
|       | -   Lack of  |              |     -   Stringent security     |
|       |              |              |         controls to prevent    |
|       |    alignment |              |         unauthorized or        |
|       |     with the |              |         validated access       |
|       |     Federal  |              |                                |
|       |     E-Au     |              |     -   Greater ability to     |
|       | thentication |              |         conduct secure,        |
|       |              |              |         easy-to-use and        |
|       |  Initiative. |              |         consistent method of   |
|       |              |              |         authenticating         |
|       |              |              |         identity               |
|       |              |              |                                |
|       |              |              |     -   Improved access        |
|       |              |              |         ensures                |
|       |              |              |         interoperability with  |
|       |              |              |         other ED programs      |
|       |              |              |                                |
|       |              |              |     -   Improve access to      |
|       |              |              |         conduct federated      |
|       |              |              |         authentication for     |
|       |              |              |         electronic user        |
|       |              |              |         identity credentials   |
|       |              |              |         from external          |
|       |              |              |         credential service     |
|       |              |              |         providers.             |
|       |              |              |                                |
|       |              |              | **NOTE: Click                  |
|       |              |              | [HERE](#EAuth_gap) to view     |
|       |              |              | associated IT investment.**    |
+-------+--------------+--------------+--------------------------------+

[]{#__RefHeading___Toc191804617 .anchor}Table 16: ED Program --
Institute of Education Sciences (IES)

+-------+---------------+-------------+--------------------------------+
| **Bus | **Baseline    | **          | **Target View**                |
| iness | View**        | Performance |                                |
| A     |               | Gap**       |                                |
| rea** |               |             |                                |
+=======+===============+=============+================================+
| P     | The NCES Web  | -           | NCES Web Portal Enhancements   |
| ortal | Portal        | Duplication | to address current performance |
| Manag | (deployed     |     of      | gaps and resulting in:         |
| ement | since 2004)   |     efforts |                                |
|       | is used to    |     and     | -   Faster distribution of     |
|       | disseminate   |             |     information through        |
|       | comprehensive |   redundant |     electronic self-service    |
|       | statistics on |             |     tools, resulting in:       |
|       | the condition |   processes |                                |
|       | and progress  |     for     | ```{=html}                     |
|       | of education, |     data    | <!-- -->                       |
|       | at the        |             | ```                            |
|       | preschool,    | collection. | -   Greater ability to respond |
|       | elementary,   |             |     to internal and external   |
|       | secondary,    | -           |     information requests.      |
|       | p             | Inefficient |                                |
|       | ostsecondary, |             | -   Improved customer service  |
|       | and adult     |  electronic |     (Improved access to public |
|       | levels in the |     d       |     information and services   |
|       | United        | istribution |     as a result of improved    |
|       | States. This  |     of      |     navigation, search         |
|       | includes the  |     i       |     techniques, and publishing |
|       | Common Core   | nformation. |     workflow, data             |
|       | of Data (CCD) |             |     dissemination and          |
|       | program,      | -   Manual  |     collection, customer       |
|       | which         |             |     service, and online        |
|       | annually      |  processing |     communities).              |
|       | collects      |     and     |                                |
|       | fiscal and    |             | -   Reduced manual operations  |
|       | non-fiscal    |    analysis |     (Administrative savings    |
|       | data about    |     of      |     due to electronic          |
|       | public        |             |     distribution of            |
|       | schools,      | statistical |     information and            |
|       | public school |     data.   |     self-service table         |
|       | districts and |             |     generator tools) resulting |
|       | state         | -           |     in improved accuracy and   |
|       | education     | Inefficient |     timeliness of survey data. |
|       | agencies in   |     data    |                                |
|       | the United    |             | -   Seamless integration of    |
|       | States.       | publication |     student aid and            |
|       |               |             |     statistical information    |
|       | The current   |  processing |     resulting in improved      |
|       | view          |             |     efficiency.                |
|       | includes:     |  (resulting |                                |
|       |               |     in data | **NOTE: Click                  |
|       | -   Manual    |     quality | [HERE](#NCES_gap) to view      |
|       |               |     and     | associated IT investment.**    |
|       |   statistical |             |                                |
|       |     and data  |  timeliness |                                |
|       |               |             |                                |
|       |    collection |    issues). |                                |
|       |               |             |                                |
|       |   activities. |             |                                |
|       |               |             |                                |
|       | -   Delayed   |             |                                |
|       |     response  |             |                                |
|       |     times to  |             |                                |
|       |     internal  |             |                                |
|       |     and       |             |                                |
|       |     external  |             |                                |
|       |               |             |                                |
|       |   information |             |                                |
|       |     requests  |             |                                |
|       |     and       |             |                                |
|       |               |             |                                |
|       |  distribution |             |                                |
|       |     of data.  |             |                                |
|       |               |             |                                |
|       | -             |             |                                |
|       |    Occasional |             |                                |
|       |     data      |             |                                |
|       |     quality   |             |                                |
|       |     issues.   |             |                                |
|       |               |             |                                |
|       | -   Lack of   |             |                                |
|       |               |             |                                |
|       |   integration |             |                                |
|       |     between   |             |                                |
|       |     student   |             |                                |
|       |     aid and   |             |                                |
|       |               |             |                                |
|       |   statistical |             |                                |
|       |               |             |                                |
|       |  information. |             |                                |
+-------+---------------+-------------+--------------------------------+
| *     | Paper-based   | Excessive   | -   A web-based data           |
| *Data | mail survey,  | time to get |     collection system to help  |
| Ma    | which was     | the data    |     decrease data entry time,  |
| nagem | keyed into a  | publicly    |     as well as having built-in |
| ent** | database and  | available   |     edits to cut out the use   |
|       | error         | after it is |     of analysts for error      |
|       | resolution,   | reported.   |     resolution.                |
|       | was done by   |             |                                |
|       | analysts.     |             | **NOTE: Click                  |
|       |               |             | [HERE](#IPEDS_gap) to view     |
|       |               |             | associated IT investment.**    |
+-------+---------------+-------------+--------------------------------+
| **Doc | -             | -           | -   Central library of NAEP    |
| ument |   Centralized | Inefficient |     program documentation      |
| ation |     systems   |             |     accessible for program and |
| Ma    |     exist for | contracting |     contractor staff.          |
| nagem |               |             |                                |
| ent** |    management |  management | -   Improved contracting       |
|       |     of        |             |     management controls with   |
|       |               |   controls. |     data visualization and     |
|       | documentation |             |     dashboarding.              |
|       |     and       | -           |                                |
|       |     controls  |    Separate | -   Better management of       |
|       |     over      |     systems |     web-based applications for |
|       |     secure    |     provide |     integration of contractor  |
|       |     data for  |             |     activities and to report   |
|       |     data      |   different |     results to the American    |
|       |     exchange. |     views   |     Public.                    |
|       |               |     of      |                                |
|       | -   Disparate |     project | -   Improved management of     |
|       |     and       |     status  |     communications with the    |
|       |               |     and     |     American Public.           |
|       | decentralized |     project |                                |
|       |     systems   |             | -   Improved communications    |
|       |     still     | activities. |     and notifications amongst  |
|       |     exist for |             |     contractors and NCES.      |
|       |               | -   No      |                                |
|       |    assessment |     single  | -   Improve the need for a     |
|       |     of        |     view of |     secure environment for     |
|       |     project   |     project |     Alliance and NCES          |
|       |     data and  |     status  |     personnel to exchange      |
|       |               |     for     |     information regarding the  |
|       |    management |     senior  |     assessment efforts.        |
|       |     of        |             |                                |
|       |     contract  |   managers. | **NOTE: Click                  |
|       |     staff.    |             | [HERE](#NAEP_gap) to view      |
|       |               | -   No      | associated IT investment.**    |
|       | -   Separate  |             |                                |
|       |     customer  |  integrated |                                |
|       |               |             |                                |
|       |    management |    customer |                                |
|       |     systems   |     r       |                                |
|       |     used to   | elationship |                                |
|       |     track and |             |                                |
|       |     manage    | management. |                                |
|       |     customer  |             |                                |
|       |               | -   No      |                                |
|       |   information |     single  |                                |
|       |     and       |             |                                |
|       |               |  repository |                                |
|       |   activities. |     for     |                                |
|       |               |     com     |                                |
|       |               | munications |                                |
|       |               |     and     |                                |
|       |               |     no      |                                |
|       |               | tifications |                                |
|       |               |     of      |                                |
|       |               |     events  |                                |
|       |               |     and     |                                |
|       |               |     major   |                                |
|       |               |             |                                |
|       |               |  decisions. |                                |
+-------+---------------+-------------+--------------------------------+
| **Res | -   The ERIC  | -           | -   To provide a               |
| earch |     library   | Consistency |     comprehensive,             |
| Ma    |     system    |     across  |     easy-to-use, searchable,   |
| nagem |     provides  |     the     |     Internet-based             |
| ent** |               |     ERIC    |     bibliographic and          |
|       |  publications |     record. |     full-text database of      |
|       |     of the    |             |     education research and     |
|       |               | -   Limited |     information for educators, |
|       |    Department |     to      |     researchers, and the       |
|       |     of        |             |     general public.            |
|       |     Education |   published |                                |
|       |     and core  |             | -   To use the Internet to     |
|       |     education |  electronic |     enable citizens to access  |
|       |               |             |     information and transact   |
|       |    literature |  resources. |     business.                  |
|       |     for       |             |                                |
|       |               | -   Paper   | -   Improved access to more    |
|       |    educators, |     Based   |     education information as   |
|       |               |     system, |     full-text articles or      |
|       |  researchers, |     no      |     digital resources or links |
|       |     and the   |             |     to publishers so that      |
|       |     general   |  electronic |     individuals can purchase   |
|       |     user.     |     full    |     those materials if they    |
|       |               |     text.   |     choose.                    |
|       | -   The ERIC  |             |                                |
|       |     system is | -   6 to 9  | -   Improved access to         |
|       |     also      |     months  |     education materials        |
|       |     widely    |     to      |     dealing with legislation   |
|       |               |     release |     (*e.g,.* e-Gov             |
|       |   distributed |     new     |     initiative).               |
|       |     by        |             |                                |
|       |               |    content. | -   New content available      |
|       |    commercial |             |     within 30 days of          |
|       |               | -           |     acquisition.               |
|       |    databases. |    Multiple |                                |
|       |               |     web     | -   Single web site with       |
|       | -   Long      |     sites   |     improved functionality.    |
|       |     delays in |     with    |                                |
|       |     bringing  |     various | **NOTE: Click                  |
|       |               |     designs | [HERE](#ERIC_gap) to view      |
|       |   information |     and     | associated IT investment.**    |
|       |     online.   |     fun     |                                |
|       |               | ctionality. |                                |
|       | -   Reliance  |             |                                |
|       |     on        |             |                                |
|       |     abstracts |             |                                |
|       |     and       |             |                                |
|       |     absence   |             |                                |
|       |     of        |             |                                |
|       |     full-text |             |                                |
|       |     access.   |             |                                |
|       |               |             |                                |
|       | -   Multiple  |             |                                |
|       |     web sites |             |                                |
|       |     with      |             |                                |
|       |     different |             |                                |
|       |     designs,  |             |                                |
|       |     and       |             |                                |
|       |     f         |             |                                |
|       | unctionality. |             |                                |
+-------+---------------+-------------+--------------------------------+

[]{#__RefHeading___Toc191804618 .anchor}Table 17: ED Program -- Office
of Management (OM)

+-------+--------------+--------------+--------------------------------+
| **Bus | **Baseline   | *            | **Target View**                |
| iness | View**       | *Performance |                                |
| A     |              | Gap**        |                                |
| rea** |              |              |                                |
+=======+==============+==============+================================+
| **    | EDSTAR is    | Prior to FY  | -   Improve the strategic      |
| Facil | the system   | 2004 there   |     management of the          |
| ities | at ED that   | was no       |     Department\'s human        |
| and   | provides     | common       |     capital to secure ED       |
| A     | access       | id           |     people, facilities and     |
| ccess | control and  | entification |     assets.                    |
| Ma    | positive     | in existence |                                |
| nagem | identity     | for          | -   Implement the PIV I        |
| ent** | verification | Employees    |     (positive identification   |
|       | (PIV I) as   | and          |     and access control to      |
|       | required by  | Contractors. |     facilities) of HSPD-12     |
|       | HSPD-12 for  |              |     complaint hardware and,    |
|       | access to ED |              |     security ID badge          |
|       | facilities   |              |     screening stations.        |
|       | (EDSTAR      |              |                                |
|       | incorporates |              | **NOTE: Click**                |
|       | the HSPD-12  |              | [**HERE**](#EDSTAR_gap) **to   |
|       | requirements |              | view associated IT             |
|       | from FY 2006 |              | investment.**                  |
|       | through FY   |              |                                |
|       | 2011).       |              |                                |
+-------+--------------+--------------+--------------------------------+

[]{#__RefHeading___Toc191804619 .anchor}Table 18: ED Program -- Office
of Planning, Evaluation, and Policy Development (OPEDP)

+-------+-------------+--------------+---------------------------------+
| **Bus | **Baseline  | *            | **Target View**                 |
| iness | View**      | *Performance |                                 |
| A     |             | Gap**        |                                 |
| rea** |             |              |                                 |
+=======+=============+==============+=================================+
| *     | Disparate   | -            | -   Central repositories to     |
| *Data | and         |  Duplication |     collect, retrieve, and view |
| and   | de          |     of       |     standardized K-12 data      |
| R     | centralized |     efforts  |     (Directory                  |
| eport | systems for |     and      |     (contact/descriptive        |
| Ma    | entering,   |              |     information), Membership    |
| nagem | retrieving  |    redundant |     (student/staff), Education  |
| ent** | and viewing |              |     Units (state, local,        |
|       | K-12/       |   processes. |     school), Programs, and      |
|       | Secondary   |              |     Civil Rights data.          |
|       | Education   | -            |                                 |
|       | related     |    Untimely, | -   Simplify K-12 data          |
|       | data.       |              |     collection process,         |
|       |             | inconsistent |     reducing redundancy of      |
|       |             |     K-12     |     effort and eliminating      |
|       |             |     data     |     paper-based collections     |
|       |             |     across   |                                 |
|       |             |     program  | -   Data reporting and analysis |
|       |             |     (Data    |     more efficient and          |
|       |             |     silos    |     effective by providing a    |
|       |             |     create   |     central source for K--12    |
|       |             |     data     |     education performance data  |
|       |             |     inc      |     such as No Child Left       |
|       |             | onsistencies |     Behind status.              |
|       |             |     across   |                                 |
|       |             |              | -   Provide education           |
|       |             |   programs). |     information that is "fit    |
|       |             |              |     for use."                   |
|       |             | -            |                                 |
|       |             |  Inefficient | -   Disseminate K-12            |
|       |             |              |     information to external     |
|       |             |  paper-based |     users, including states,    |
|       |             |     data     |     researchers, parents, and   |
|       |             |              |     other stakeholders.         |
|       |             |  collection. |                                 |
|       |             |              | -   Decreased need for hardcopy |
|       |             |              |     files storage.              |
|       |             |              |                                 |
|       |             |              | -   More timely data            |
|       |             |              |     facilitates formula grant   |
|       |             |              |     payments for certain        |
|       |             |              |     programs, timely reporting, |
|       |             |              |     and data publication        |
|       |             |              |                                 |
|       |             |              | -   Reduction in OMB data       |
|       |             |              |     collection requests and     |
|       |             |              |     approvals.                  |
|       |             |              |                                 |
|       |             |              | -   Enhancement of employee's   |
|       |             |              |     work, moving it from a      |
|       |             |              |     paper form-based process to |
|       |             |              |     a focus on business         |
|       |             |              |     intelligence                |
|       |             |              |                                 |
|       |             |              | -   Compliance with the         |
|       |             |              |     Paperwork Reduction Act.    |
|       |             |              |                                 |
|       |             |              | -   Support the integration and |
|       |             |              |     harnessing of the           |
|       |             |              |     Department's information    |
|       |             |              |     assets to build business    |
|       |             |              |     intelligence.               |
|       |             |              |                                 |
|       |             |              | **NOTE: Click [HERE](#EDEN_gap) |
|       |             |              | to view associated IT           |
|       |             |              | investment.**                   |
+-------+-------------+--------------+---------------------------------+

[]{#__RefHeading___Toc191804620 .anchor}Table 19: ED Program -- Office
of Elementary and Secondary Education (OESE)

+------+--------------+--------------+---------------------------------+
| **   | **Baseline   | *            | **Target View**                 |
| Busi | View**       | *Performance |                                 |
| ness |              | Gap**        |                                 |
| Ar   |              |              |                                 |
| ea** |              |              |                                 |
+======+==============+==============+=================================+
| *    | -   Exchange | -   Lack of  | -   A system that enables users |
| *Mig |     of       |     an       |     to obtain and use valid     |
| rant |     student  |              |     information to facilitate   |
| Inf  |     records  |    efficient |     the grant administration,   |
| orma |     was      |     method   |     policy development, and     |
| tion |     manual.  |     to       |     evaluation of the Migrant   |
| Mana |              |     assist   |     Education Program (MEP).    |
| geme | -   State    |     States   |                                 |
| nt** |              |     in       | -   Automated exchange of       |
|      |    reporting |              |     migrant student information |
|      |     on       |    designing |     among States.               |
|      |              |     and      |                                 |
|      |    migratory |              | -   The solution will leverage  |
|      |     student  |   supporting |     data stored in other        |
|      |              |     programs |     Departmental resources      |
|      |  information |     that     |     (EDEN) in order to ease     |
|      |     was      |     help     |     reporting burden on States. |
|      |              |     migrant  |                                 |
|      |   burdensome |     students | -   Automated facilitation of:  |
|      |     and      |     overcome |                                 |
|      |     manual.  |     the      |     -   Reporting of most       |
|      |              |     unique   |         migrant data elements   |
|      | -   Process  |              |         needed for CSPR Part I  |
|      |     of       |   challenges |         & II.                   |
|      |     counting |              |                                 |
|      |     the      |   associated |     -   Analysis of schools     |
|      |     number   |     with a   |         enrolling migrant       |
|      |     of       |              |         children.               |
|      |              |    migratory |                                 |
|      |    migratory |     life in  | -   Efficient collection (at a  |
|      |     children |     order to |     minimum) of educational and |
|      |     in       |     succeed  |     health-related data on      |
|      |     states   |     in       |     migrant students to         |
|      |     was      |     school   |     facilitate:                 |
|      |              |     and to   |                                 |
|      |  inefficient |              |     -   Timely enrollment of    |
|      |     and      | successfully |         migrant students.       |
|      |     manual   |              |                                 |
|      |     --       |   transition |     -   Proper grade/course     |
|      |     thereby  |     to       |         placement.              |
|      |              |     p        |                                 |
|      |    resulting | ostsecondary |     -   Accrual of course       |
|      |     in data  |              |         credits.                |
|      |     quality  |    education |                                 |
|      |     issues.  |     or       | **NOTE: Click [HERE](#MSIX_gap) |
|      |              |              | to view associated IT           |
|      |              |  employment. | investment.**                   |
|      |              |              |                                 |
|      |              | -            |                                 |
|      |              |  Paper-based |                                 |
|      |              |     and      |                                 |
|      |              |     ti       |                                 |
|      |              | me-consuming |                                 |
|      |              |     Data     |                                 |
|      |              |              |                                 |
|      |              |   Collection |                                 |
|      |              |     and      |                                 |
|      |              |              |                                 |
|      |              |    analysis. |                                 |
|      |              |              |                                 |
|      |              | -   Data     |                                 |
|      |              |     quality  |                                 |
|      |              |     and      |                                 |
|      |              |              |                                 |
|      |              | reliability. |                                 |
+------+--------------+--------------+---------------------------------+

### Required Business Capabilities

Additionally, ED performed a business capabilities gap analysis to
identify required functionality that is needed to achieve the
Department's Future State Vision, per Line of Business. The full results
of this analysis are represented as required business capabilities in
ED's Information Resource Management [IRM Strategic
Plan](../../../2-Use/2.4-CPIC%20Integration/ed_irmstratplan.doc); the
business capabilities requirements (Table 20) are shown below.

[]{#__RefHeading___Toc191804621 .anchor}Table 20: Business Capabilities
Requirements ED's IRM Strategic Plan

+-------+---------------------+----------------------------------------+
| **    | **Business          | **Description**                        |
| LOB** | Capabilities        |                                        |
|       | Requirements**      |                                        |
+=======+=====================+========================================+
| G     | Grants Management   | -   Find and apply for grants (online) |
| rants | -- Application      |                                        |
|       |                     | -   Collaboration for more efficient   |
|       |                     |     application review                 |
+-------+---------------------+----------------------------------------+
|       | Grants Management   | -   Financial management -- continued  |
|       | -- Management       |     control of financial integrity of  |
|       |                     |     grants                             |
+-------+---------------------+----------------------------------------+
|       | Grants Management   | -   Grantee performance tracking,      |
|       | -- Monitoring       |     reporting, and document management |
|       |                     |                                        |
|       |                     | -   Integrated grants administration   |
|       |                     |     and performance                    |
+-------+---------------------+----------------------------------------+
| Evalu | Data Warehouse of   | -   Ability to define proper measures  |
| ation | Education Measures  |     aligned to Program and mission     |
|       | (aligned with       |     Strategic Goals                    |
|       | Programs)           |                                        |
|       |                     | -   Ability to collaborate across      |
|       |                     |     programs to define / reuse         |
|       |                     |     performance information            |
+-------+---------------------+----------------------------------------+
|       | Reduce Data         | -   Common data standards and          |
|       | Collection Burden   |     definition to enable sharing,      |
|       | -- Standardization, |     aggregation, and analysis          |
|       | Reuse, Security &   |                                        |
|       | Privacy             | -   Secure data collection             |
|       |                     |                                        |
|       |                     | -   Collaboration for improved support |
|       |                     |     of survey participants             |
+-------+---------------------+----------------------------------------+
|       | Grants-Evaluation   | -   Causal relationships between the   |
|       | Alignment           |     programs initiatives and the       |
|       | (evidence-based     |     education results                  |
|       | policies and        |                                        |
|       | programs)           | -   Ability to conduct                 |
|       |                     |     multi-dimensional data analysis    |
|       |                     |     and reporting                      |
|       |                     |                                        |
|       |                     | -   Integrated grants administration   |
|       |                     |     and performance systems to enable  |
|       |                     |     impact assessment                  |
+-------+---------------------+----------------------------------------+
| I     | Department-wide     | -   Customer segmentation --           |
| nform | content, audience,  |     dissemination needs and channel    |
| ation | and channel         |     preferences                        |
| Dis   | planning and        |                                        |
| semin | coordination        | -   Cross-POC coordination,            |
| ation |                     |     scheduling, and content creation   |
|       |                     |                                        |
|       |                     | -   Consistency in web content         |
|       |                     |     development and presentation       |
|       |                     |                                        |
|       |                     | -   Traffic monitoring to understand   |
|       |                     |     customer patterns and needs        |
|       |                     |                                        |
|       |                     | -   Consistent data definition to      |
|       |                     |     promote data exchange              |
+-------+---------------------+----------------------------------------+
|       | Customer Self-Serve | -   Structured on-line analytical      |
|       | -- analysis,        |     capabilities                       |
|       | reporting, and      |                                        |
|       | search              | -   Tailored reporting                 |
|       |                     |                                        |
|       |                     | -   Improved search capabilities       |
|       |                     |                                        |
|       |                     | -   Improved web page design and       |
|       |                     |     navigation                         |
|       |                     |                                        |
|       |                     | -   Multi-channel information request  |
|       |                     |     receipts and distribution methods  |
+-------+---------------------+----------------------------------------+
| Loans | Front-End           | -   Improve aid awareness,             |
|       | Integration         |     application, account management    |
|       |                     |     and delivery                       |
|       |                     |                                        |
|       |                     | -   Single point of access to FSA data |
|       |                     |                                        |
|       |                     | -   Single view of customer account    |
+-------+---------------------+----------------------------------------+
|       | Back-End            | -   Improve aid program integrity      |
|       | Integration         |                                        |
|       |                     | -   System modernization and           |
|       |                     |     integration                        |
|       |                     |                                        |
|       |                     | -   Improve aid servicing              |
+-------+---------------------+----------------------------------------+
|       | Data Mining and     | -   Facilitate trending, forecasting,  |
|       | Analysis            |     and credit risk management         |
|       |                     |                                        |
|       |                     | -   Optimize performance by separating |
|       |                     |     operational and analytical         |
|       |                     |     environments                       |
+-------+---------------------+----------------------------------------+
| Res   | Rigorous Research   | -   Common data standards and          |
| earch | and Statistical     |     definitions to enable sharing,     |
|       | analysis (continue) |     aggregation, and analysis          |
|       |                     |                                        |
|       |                     | -   Analytical tools to support        |
|       |                     |     multi-dimensional data analysis    |
|       |                     |     and reporting                      |
|       |                     |                                        |
|       |                     | -   Collaboration for improved support |
|       |                     |     of survey participants             |
+-------+---------------------+----------------------------------------+
|       | Acquisition and     | -   Knowledge management               |
|       | Dissemination of    |                                        |
|       | Educational         | -   Provide centralized access to      |
|       | Research            |     published educational research     |
|       | Information         |                                        |
|       |                     | -   "What Works Clearinghouse"         |
|       |                     |                                        |
|       |                     | -   Linkage of research findings to    |
|       |                     |     program objectives and key         |
|       |                     |     education issues (applying of      |
|       |                     |     research)                          |
+-------+---------------------+----------------------------------------+
|       | Leverage Research   | -   Define research agenda aligned to  |
|       | in Evaluation and   |     Program and mission Strategic      |
|       | Program Agenda      |     Goals                              |
|       |                     |                                        |
|       |                     | -   Cross-utilize research findings    |
|       |                     |     and statistical information in     |
|       |                     |     program evaluation to further      |
|       |                     |     inform program effectiveness       |
+-------+---------------------+----------------------------------------+
| Compl | Risk-Based          | -   Leverage financial and performance |
| iance | Methodologies       |     data                               |
|       |                     |                                        |
|       |                     | -   Apply risk-based processes,        |
|       |                     |     analytical methodologies, and      |
|       |                     |     tools into education compliance    |
|       |                     |                                        |
|       |                     | -   Reporting and analytical tools to  |
|       |                     |     monitor compliance trends          |
+-------+---------------------+----------------------------------------+
|       | Proactive           | -   Support proactive and preventive   |
|       | Compliance          |     activities with appropriate        |
|       |                     |     workflow and case management tools |
|       |                     |                                        |
|       |                     | -   Monitor compliance trends and      |
|       |                     |     areas of historical non-compliance |
+-------+---------------------+----------------------------------------+
|       | Leverage mobile     | -   Apply mobile tools and case-worker |
|       | tools for field     |     tools to field audits, inspections |
|       | investigators       |     and investigation                  |
+-------+---------------------+----------------------------------------+
| Admi  | Provide common      | -   Provide a reliable infrastructure  |
| nistr | knowledge worker    |     environment and common knowledge   |
| ation | productivity tools  |     worker productivity tools (e.g.,   |
|       |                     |     analytics, collaboration,          |
|       |                     |     case/risk management, web access,  |
|       |                     |     workflow management)               |
+-------+---------------------+----------------------------------------+
|       | Financial           | -   Achieve budget and performance     |
|       | integration across  |     integration to link program        |
|       | administration and  |     funding decisions to results       |
|       | programmatic areas  |                                        |
+-------+---------------------+----------------------------------------+
|       | Leverage            | -   Standardize and adopt              |
|       | government-wide     |     government-wide financial,         |
|       | e-Gov and LOB       |     procurement, and travel            |
|       | initiatives         |     management.                        |
|       |                     |                                        |
|       |                     | -   Position ED to become a provider   |
|       |                     |     of grants servicing capabilities   |
|       |                     |     through the Grants Management LOB  |
+-------+---------------------+----------------------------------------+

# Refine and Prioritize Segments

As a result of the Performance and Business Capability Gap Analyses, ED
refined, prioritized and began development of its Segment Architectures.
The refinement and prioritization of the Department's Segment
Architectures was based on the:

-   Size of program performance gaps;

-   Common business needs based on required business capabilities;

-   Business impact;

-   IT investment expenditures per program;

-   Number of redundant services.

## Core Mission Segments

ED Lines of Business are included in the Enterprise Architecture as a
Core Mission Segment. However, the Department has also segmented its
Business and Enterprise Services areas as defined by OMB's EA Practice
Guidance:

-   Core Mission Area Unique service areas defining the mission or
    purpose of the agency. Core mission areas are defined by the agency
    Business Model (BM).

-   Business Service Common or shared business services supporting the
    core mission areas. Business services are defined by the agency BM
    and include the foundational mechanisms and back office services
    used to achieve the purpose of the agency (e.g., inspections and
    auditing, program monitoring, human resource management, and
    financial management).

-   Enterprise Services (or Common shared IT Services) supporting core
    mission areas and business services. Enterprise services are defined
    by the agency Service Model (SM) and include the applications and
    service components used to achieve the purpose of the agency (e.g.,
    knowledge management, records management, mapping/GIS, business
    intelligence, and reporting).

The table below lists the number of redundant ED IT projects with
similar components, categorized by the Common Enabling Services (defined
in Step 3 during the Redundancy and Gap Analysis).

[]{#__RefHeading___Toc191804622 .anchor}Table 21: Number of Projects
with Similar CES Components

  --------------------------------------------------------------------------
  **Enterprise     **Common Enabling Services**        **Number of Projects
  Services**                                           with Similar
                                                       Components**
  ---------------- ----------------------------------- ---------------------
  Performance and  Collaboration Management            16
  Productivity                                         
  Services                                             

                   Work Management                     7

                   Case Management                     10

                   Performance Management              18

  Knowledge and    Document/ Record /Content           51
  Data Services    Management                          

                   Report Management                   58

                   Knowledge Management                58

                   Data Management                     90

  Customer and     Customer Management                 19
  Interface                                            
  Services                                             

                   Portal Management                   32

                   Mobility Tools                      4

  Research and     Statistical and Analysis Tools      44
  Statistics                                           
  Services                                             

                   Survey Design Tools                 1

                   Survey Management                   15

  IT               Operations Support                  63
  Infrastructure                                       

                   Network, Storage, and Computing     8
                   Platforms                           

                   Security & Privacy                  8

                   SOA, Enabling Platforms             8
  --------------------------------------------------------------------------

The common enabling services that had the greatest number of associated
similar projects were:

1.  Knowledge and Data Management

2.  Document / Record / Content Management

3.  IT Infrastructure/ Operations Support

4.  Report Management

5.  Portal Management

## IT Spend Analysis

In order to incorporate IT expenditure considerations into the Segment
prioritization process, the EA Program Office also developed a
comprehensive Spend Analysis per Line of Business and Program Office.
Based on the information gathered as part of this Analysis, the EA
Program Office was able to determine where primary Lines of Business and
Program Offices spending was, the mission priorities of ED's
organizational components, and where Segment Architecture development
would be able to incur the greatest cost savings and performance
improvement.

The results of the IT Spend Analysis are illustrated in the graphics
below. Additional details can be found in the Department's IT Investment
Portfolio Analysis.

![](media/image9.png){width="3.25in" height="2.907638888888889in"}

The pie chart to the left indicates that the majority of the
Department's IT expenditures are spent on the:

-   Loans Line of Business (FSA), and,

-   Administration Line of Business (primarily OCIO, OCFO, and OM).

![](media/image10.png){width="3.125in" height="2.625in"}

The pie chart to the right breaks down average IT expenditures by ED
Program Office. This chart demonstrates that IT investments are made
primarily by:

-   FSA (Loans)

-   Support Offices -- including OCIO, OCFO, OM, and OPEPD. OPEPD
    provides Budget Service for the Department of Education.

As a result of the Redundancy and Gap Analysis and the Department of
Education IT Spend Analysis, the EA Program Office prioritized the
Department's segments for completion according to the timeline described
in the following table.

[]{#__RefHeading___Toc191804623 .anchor}Table 22: Segment Type with
Status and Projected Completion

  ------------------------------------------------------------------------
  **Segment      **Segment Name**              **Status**
  Type**                                       
  -------------- ----------------------------- ---------------------------
  Core Mission   Loans                         Complete/ Authorized in
                                               Writing

                 Grants                        Complete/Authorized in
                                               Writing

                 Evaluation and Policy         Completed Q1, FY2009
                 Analysis                      

                 Compliance                    Completed Q1, FY2010

                 Research                      Completed Q1, FY2011

                 Information Dissemination     Completed Q1, FY2012

  Business       Budget Formulation and        Completed Q4, FY2008
  Services       Execution                     

                 Financial Management          Completed Q1, FY2010

                 Human Resources Management    Completed Q1, FY2011

                 IT Management                 Completed Q1, FY2012

                 Operations Management         Competed Q1, FY2012

  Enterprise     Knowledge and Data Services   Complete/ Authorized in
  Services                                     Writing

                 IT Infrastructure Services    Complete/ Authorized in
                                               Writing

                 Identity Management           Completed Q2, FY2009

                 Performance and Productivity  Competed Q1, FY2010
                 Services                      

                 Customer and Interface        Completed Q1, FY2011
                 Services                      

                 Research and Statistics       Completed Q1, FY2012
                 Services                      
  ------------------------------------------------------------------------

# Define Programs and Projects 

The projects and programs in ED's EA Transition Strategy were driven by
the Department's Enterprise Architecture and correspond to specific ED
Segment Architecture. These projects and programs feed directly into
ED's IT investment management process. Projects are assigned to a
program. Where a project has been launched, a project manager who is
responsible for budget and execution of the project was assigned. For
the purposes of ED's EA Transition Strategy, a project is addressed as
rollup to a program to show accurate dependencies between programs in
ED's sequencing plan.

## Program Description

As defined in PART guidance from OMB, a program is an activity or set of
activities intended to help achieve a particular outcome for the public.
When making budget or other decisions, the Executive Branch and the
Congress may recognize a program for mandated funding allocations.
According to OMB's EA Assessment Framework, the nature of programs
varies dramatically across the Federal government.

Within ED's Enterprise Architecture, the term "program" is used in
several different ways as follows:

1.  Most of ED's workforce equates the term program with
    education-focused initiatives and activities listed on ED's website
    at the following link:
    <http://www.ed.gov/programs/find/title/index.html?src=sm>.

2.  Most of ED's workforce also uses the term program as a modifier in
    order to identify Program Offices, which are major organizational
    components of the Department that directly provide education
    programs as defined in (1) above. Program Offices are a subset of
    the Principal Offices shown on ED's website at the following link:
    <http://www.ed.gov/about/offices/or/index.html?src=ln>.

3.  Within ED's EA Transition Strategy, the term program is used to
    identify EA Transition Programs, which are a set of related
    activities and/or projects that transition part of ED's EA from its
    current state to its target state.

At the Department of Education, this definition is further refined into
Business and Technology Transition Programs:

-   **EA Business Transition Programs** transition part of ED's
    Enterprise Business Architecture from its current state to its
    target state. ED's EA Business Transition Programs either sustain or
    cause changes in ED's business process components by leveraging
    enabling information technology. As such, these Programs are
    dependent on ED's EA Technology Transition Programs. ED's EA
    Business Transition Programs do not correspond directly to ED's IT
    investments, but are instead dependent on ED's IT investments.

-   **EA Technology Transition Programs** transition part of ED's
    Enterprise Information Technology (IT) Architecture from its current
    state to its target state. ED's EA Technology Transition Programs
    either sustain or cause changes in ED's information technology
    components, which are leveraged into ED's business processes via
    ED's EA Business Transition Programs. As such, ED's EA Business
    Transition Programs are dependent on ED's EA Technology Transition
    Programs.

## Project Description 

According to OMB's EA Assessment Framework, a project is a discrete,
planned effort to achieve a specific goal or result within a brief
timeframe. A program manager is accountable for the project as it moves
through the investment process and implementation. Interactions between
projects should be used to show accurate dependencies between programs;
the sequencing plan is not intended to replace ongoing project
management or to track agency budgets down to the project level.

Within ED's EA Transition Strategy, the term project is used to identify
EA Transition Projects, which are discrete activities that transition
part of ED's EA from its current state to its target state.

ED's EA Transition projects are broken down into the following
categorizations:

-   **EA Business Transition Projects** transition part of ED's
    Enterprise Business Architecture from its current state to its
    target state as part of EA Business Transition Programs. ED's EA
    Business Transition Projects cause changes in ED's business process
    components by leveraging individual information technology
    components into the business process. As such, ED's EA Business
    Transition Projects are dependent on ED's EA Technology Transition
    Programs. These Transition Projects are not part of ED's EA
    Technology Programs and as such are not part of ED's IT investments,
    but are instead dependent on ED's IT investments.

-   **EA Technology Transition Projects** transition part of ED's
    Enterprise Information Technology (IT) Architecture from its current
    state to its target state as part of EA Technology Transition
    Programs. ED's EA Technology Transition Projects cause changes in
    ED's information technology components, which are leveraged into
    ED's business processes via ED's EA Business Transition Programs. As
    such, these Programs are dependent on ED's EA Technology Transition
    Projects. ED's EA Technology Transition Projects are part of EA
    Technology Transition Programs that correspond directly to ED's IT
    investments.

## ED Programs and Projects

### ED Projects per Program and Completed Segment Architecture

Table 23: Completed Segments by Project Descriptions below represents
ED's Projects and Programs by completed segment architecture.

[]{#__RefHeading___Toc191804624 .anchor}Table 23: Completed Segments by
Project Descriptions

+-----------+----------------------------------------------------------+
| **        | **Description**                                          |
| Project** |                                                          |
+===========+==========================================================+
| **P       |                                                          |
| rogram:** |                                                          |
| []{#FSA_1 |                                                          |
| .ancho    |                                                          |
| r}**FSA** |                                                          |
+-----------+----------------------------------------------------------+
| E         | The Enterprise Information System (EIS) is the           |
| nterprise | cornerstone for the modernization of Federal Student     |
| In        | Aids service delivery systems. The EIS has morphed from  |
| formation | a strategy and visioning initiative into a systems       |
| System    | development project. The development work under this     |
|           | initiative has been moved to the ADvance initiative with |
|           | the exception of the Information Services. The EIS       |
|           | (Information Services) will assist in ensuring a secure, |
|           | efficient and effective system infrastructure by         |
|           | enabling the integration of Federal Student Aid data     |
|           | through the Information Service infrastructure.          |
+-----------+----------------------------------------------------------+
| Common    | The COD investment provides a common platform and record |
| Or        | for schools to originate and disburse Title IV funds, as |
| igination | well as a common process that addresses both the         |
| and       | overlapping and individual needs of the Grants and       |
| Dis       | Direct Loan programs. COD supports the FSA\'s Financial  |
| bursement | Management System & the PMA for Financial Performance by |
| (COD)     | the use of financial information to measure, operate and |
|           | predict the effectiveness and efficiency of COD          |
|           | activities in delivering Direct Loans and Grants to      |
|           | its\' customers. COD's system of controls includes areas |
|           | as accounting, funds control, payments collections &     |
|           | receivables.                                             |
+-----------+----------------------------------------------------------+
| National  | NSLDS was mandated by Congress in the Higher Education   |
| Student   | Act and implemented in 1994. NSLDS aims to collect,      |
| Loan Data | store and make available detailed data about TITLE IV    |
| System    | aid dispersed and the aid recipients. It aims to         |
| (NSLDS)   | simplify and streamline aid delivery processes used by   |
|           | schools, lenders and guarantors throughout the country,  |
|           | replacing paper driven techniques with efficient         |
|           | electronic communications.                               |
+-----------+----------------------------------------------------------+
| ADvance   | ADvance--Aid Delivery is the starting point for students |
| -- Aid    | and parents in the financial aid process. Application    |
| Delivery  | Processing and Eligibility Determination is the          |
| (Advance  | operations part of ADvance---Aid Delivery, which         |
| Op        | incorporates the functions of application processing and |
| erations) | eligibility currently provided through the Central       |
|           | Processing System (CPS). The application functions       |
|           | include Free Application for Federal Student Aid (FAFSA) |
|           | processing, both paper and web-based; data matching with |
|           | the Social Security Administration, Veterans             |
|           | Administration, Selective Service, Department of Justice |
|           | and Department of Homeland Security for eligibility      |
|           | determinations; initiation of PIN numbers for electronic |
|           | signatures; eligibility notifications to applicants,     |
|           | both paper and web-based; electronic notifications of    |
|           | applicant eligibility to schools and state agencies;     |
|           | customer support for schools and other end-users of      |
|           | FAFSA data and services; and provision of software       |
|           | products and web functionality for use by schools in     |
|           | interfacing with application, origination and            |
|           | disbursement systems, both web and pc-based.             |
|           |                                                          |
|           | The following describes the functions involved:          |
|           |                                                          |
|           | -   Central Processing System                            |
|           |                                                          |
|           | -   Federal Student Aid Information Center               |
|           |                                                          |
|           | -   Federal Student Aid Loan Ombudsman Center            |
|           |                                                          |
|           | -   Editorial Services                                   |
|           |                                                          |
|           | -   Image and Data Capture                               |
|           |                                                          |
|           | -   EDExpress                                            |
|           |                                                          |
|           | -   Ancillary Services                                   |
|           |                                                          |
|           | -   Participation Management                             |
|           |                                                          |
|           | -   FAA Access                                           |
+-----------+----------------------------------------------------------+
| ADvance   | The ADvance---Person Data Management Program is a key    |
| Person    | next step in realizing Federal Student Aid's             |
| Data      | modernization and integration efforts. This initiative   |
| M         | defined the Federal Student Aid Target State Vision      |
| anagement | (TSV) for the delivery of Federal Student Aid and the    |
| (PDM)     | sequencing of the TSV. Previously, ADvance's scope       |
|           | included the development of integrated solutions for the |
|           | entire front end of the student aid life cycle. The      |
|           | ADvance program has focused its effort around the        |
|           | essential first step in the student aid life cycle and   |
|           | its impact to business functions and needs across phases |
|           | of the student aid life cycle, namely the creation,      |
|           | maintenance, access, storage and viewing of \"person\"   |
|           | information. The ADvance will implement key components   |
|           | within the Federal Student Aid Target State Vision.      |
|           | These key components are: the Person Record Management   |
|           | System, PIN Re-engineering, Integrated Student View, and |
|           | the Operational data Store.                              |
|           |                                                          |
|           | -   Person Record Management Service (PRMS): The PRMS is |
|           |     a centralized system of record for Person data for   |
|           |     Federal Student Aid Application systems.             |
|           |                                                          |
|           | -   PIN Re-engineering: Re-engineer the PIN database to  |
|           |     make it an enterprise asset that is aligned with our |
|           |     security architecture.                               |
|           |                                                          |
|           | -   Integrated Student View (ISV): Integrated Student    |
|           |     View will create an enterprise service utilizing the |
|           |     enterprise Portal asset and infrastructure to allow  |
|           |     for current, consistent, comprehensive and accurate  |
|           |     views of student data. Delivering this functionality |
|           |     will leverage recent advancements and                |
|           |     implementations of the enabling infrastructure       |
|           |     facilitating an enterprise service oriented          |
|           |     architecture (SOA).                                  |
|           |                                                          |
|           | -   Operational Data Store: The Operational Data Store   |
|           |     (ODS) will be used to store, manage, and access      |
|           |     operational data to support Integrated Student View  |
|           |     and to facilitate convenient, reliable, and          |
|           |     efficient usage of enterprise operational data.      |
+-----------+----------------------------------------------------------+
| Student   | SAIG is a store and forward mailbox application used by  |
| Aid       | FSA's customers (post-secondary schools, lenders,        |
| Internet  | guaranty agencies, state agencies, and other electronic  |
| Gateway   | trading partners) for sending and receiving Privacy Act  |
| (SAIG)    | data to the Title IV application systems. This           |
|           | information can be used by Federal Student Aid to        |
|           | determine whether the Title IV customer submitted their  |
|           | data prior to the application deadline. The information  |
|           | makes the institution accountable for funding received   |
|           | as a result of processed data via SAIG. The SAIG Portal  |
|           | provides telecommunications support and facilitates data |
|           | transmission between FSA's customers and the various     |
|           | Title IV Application Systems.                            |
+-----------+----------------------------------------------------------+
| Federal   | Utilizing Oracle Federal Financials, FMS is the single   |
| Student   | point of financial information by institution,           |
| Aid       | integrating transactions both from the FSA feeder        |
| Financial | systems as well as from the Grants Administration and    |
| M         | Payment System (GAPS).                                   |
| anagement |                                                          |
| System    | FMS consolidates and manages FSA program transactions    |
| (FSA FMS) | from FSA\'s feeder systems (e.g., FFEL, Direct Loan,     |
|           | Pell, LEAP/SLEAP, and Campus-based transactions). The    |
|           | feeders interface functional transactions to FMS where   |
|           | they are translated to the appropriate accounting. It    |
|           | facilitates reconciliation and internal program          |
|           | management and reporting, and large volumes of payment   |
|           | processing. FMS tracks and manages the payment           |
|           | processing for direct loan originations and              |
|           | consolidations by GAPS and processes refunds to          |
|           | borrowers for overpaid loans. Through highly customized  |
|           | extensions, tightly integrated with the Oracle           |
|           | sub-ledgers, FMS processes large volumes of payments to  |
|           | the lender and guarantee agency communities. It receives |
|           | electronic invoices and advice of fees payable to        |
|           | Education, performs complex custom validations and       |
|           | reasonability checks to minimize erroneous payments, and |
|           | processes the transactions through Oracle sub-ledgers to |
|           | generate Treasury payment files and accounting           |
|           | transactions. The accounting transactions are, in turn,  |
|           | summarized and sent to the FMSS core financial           |
|           | management system for external financial reporting.      |
+-----------+----------------------------------------------------------+
| Common    | Essentially compromised of core legacy systems as        |
| Services  | individual components -- modified to improve upon the    |
| for       | previous operating efficiencies of totally separate      |
| Borrowers | systems. The solution, known as Common Services for      |
| (CSB)     | Borrowers-Legacy (CSB-Legacy), includes the following 4  |
|           | components: Direct Loan Servicing System (DLSS), Debt    |
|           | Management and Collections System (DMCS), Direct Loan    |
|           | Consolidation System (DLCS), and Conditional Disability  |
|           | Discharge Tracking System (CDDTS).                       |
|           |                                                          |
|           | The CSB-Legacy solution will focus on system operations  |
|           | and maintenance and will be operated in a steady state   |
|           | environment. Further, it will involve consolidation of   |
|           | multiple, diverse call centers and operations facilities |
|           | into fewer, more efficient facilities; and redundant     |
|           | functions will be eliminated to the extent possible.     |
|           |                                                          |
|           | CSB contributes to the fulfillment of service to         |
|           | individuals focused on building easy one-stop shopping   |
|           | creating single points of easy entry to access high      |
|           | quality of governmental services.                        |
+-----------+----------------------------------------------------------+
| I         | Integrated Partner Management (IPM) will become the      |
| ntegrated | system of record for institutional trading partners,     |
| Partner   | regardless of the type of its interaction with Federal   |
| M         | Student Aid. The IPM initiative, through process         |
| anagement | reengineering and process automation, will provide, in   |
| (IPM)     | one solution, improved eligibility, enrollment, and      |
|           | oversight processes used to manage partner entities      |
|           | (*i.e.,* schools, school services, lender services,      |
|           | guarantee agencies, private collection agencies, state   |
|           | agencies, federal agencies, accrediting agencies,        |
|           | auditors, and owners) as they administer Title IV        |
|           | financial aid for students.                              |
+-----------+----------------------------------------------------------+
| I         | ITA and EAI/Enterprise Service Bus (ESB) provide an      |
| ntegrated | enterprise technical architecture that permits Federal   |
| Technical | Student Aid (FSA) to manage the development /execution   |
| Arc       | of FSA applications in support of the business strategy. |
| hitecture | Using ITA and EAI technology, FSA successfully migrated  |
| /         | numerous legacy systems and applications to a common     |
| E         | platform and common standards.                           |
| nterprise |                                                          |
| Ap        | The ESB is an integration architecture that leverages    |
| plication | EAI technologies and implements industry Web services    |
| In        | standards. The ESB will provide foundational services    |
| tegration | for Service-oriented Architectures (SOAs). The ESB will  |
| (ITA/EAI) | support communication between systems and will support   |
|           | the use of shared services.                              |
+-----------+----------------------------------------------------------+
| Virtual   | The VDC serves as the host facility for Federal Student  |
| Data      | Aid\'s (FSA) federally mandated systems and the Title IV |
| Center    | Delivery Systems that process student financial aid      |
| (VDC)     | applications (grants, loans, and work-study), providing  |
|           | schools and lenders with eligibility determinations, and |
|           | support payments from, and repayment to lenders. The     |
|           | facility provides electronic access to these             |
|           | applications over the World Wide Web, providing benefits |
|           | to the end user including; reduction in application      |
|           | errors, immediate end user confirmation of FAFSA filing  |
|           | requirements completion, and immediate preliminary       |
|           | summary of expected parental financial support.          |
+-----------+----------------------------------------------------------+
| Federal   | The Federal Student Aid Enterprise Portal will provide   |
| Student   | streamlined access to the organization's information and |
| Aid       | services for customers, partners and employees. Federal  |
| E         | Student Aid currently maintains 73 plus websites         |
| nterprise | requiring web users to "shop" for data and services.     |
| Web       | Much time and energy is wasted in accessing systems and  |
| Portal    | manually assembling data into integrated views. The      |
| Strategy  | Enterprise Portal will simplify the web presence and     |
| (P        | align it with business goals such as increasing          |
| ortals*)* | financial aid awareness, building long term online       |
|           | relationships with students and partners, and achieving  |
|           | proactive service delivery (*i.e.,* pushing data and     |
|           | content to users based on their profile attributes).     |
|           |                                                          |
|           | The portal will improve the online experience of         |
|           | customers, partners and employees; enhance business      |
|           | productivity by delivering online services and data from |
|           | multiple systems to satisfy their specific needs; and    |
|           | support improved communications and teamwork. The portal |
|           | will also provide business applications with an          |
|           | infrastructure that supports the development and         |
|           | deployment of the portal capabilities across the         |
|           | enterprise and reduces the technology burden on small    |
|           | and large projects.                                      |
|           |                                                          |
|           | The Federal Student Aid Enterprise Portal will support   |
|           | internal portal views (employees) and external portal    |
|           | views (students, financial partners, schools) that will  |
|           | evolve over time to meet enterprise needs.               |
+-----------+----------------------------------------------------------+
| **Segment |                                                          |
| /Program: |                                                          |
| Grants -- |                                                          |
| OCFO**    |                                                          |
+-----------+----------------------------------------------------------+
| [         | The G5 investment has been selected and approved by the  |
| ]{#G5_gap | Office of Management and Budget (OMB) as one of three    |
| .anch     | Centers of Excellence/Shared service providers for the   |
| or}**G5** | Grants Management Line of Business (GMLoB). This         |
|           | investment provides for the replacement of the ED's      |
|           | legacy grant management system - the Grant               |
|           | Administration and Payment System (GAPS) and supports    |
|           | the Line of Business consolidation initiative. The       |
|           | shared service model enables ED to provide services to   |
|           | client agencies that will migrate to the ED's end-to end |
|           | grant management system.                                 |
|           |                                                          |
|           | G5 will control payments for the ED's programs,          |
|           | including payments for grants and direct loans and other |
|           | program-related obligations. G5 will be fully integrated |
|           | with Financial Management System Software (FMSS) and     |
|           | will serve as a subsidiary to the general ledger for     |
|           | program-related obligations, payments, and expenditures. |
|           | G5 will interface with FMSS at the summary level for     |
|           | funds control and general ledger postings.               |
+-----------+----------------------------------------------------------+
| **Segment |                                                          |
| /Program: |                                                          |
| Knowledge |                                                          |
| and Data  |                                                          |
| Services  |                                                          |
| -- OCIO** |                                                          |
+-----------+----------------------------------------------------------+
| []{#      | The "EDFacts" data warehouse (EDW) capability enables    |
| DataW_gap | customers to link information from the supplying systems |
| .anch     | to perform analysis that would otherwise be too          |
| or}**Data | difficult to perform from the supplying system           |
| Wa        | information in isolation. The data warehouse provides a  |
| rehouse** | common enabling service that may be leveraged for        |
|           | providing central reporting for existing and future      |
|           | systems.                                                 |
+-----------+----------------------------------------------------------+
| **Segment |                                                          |
| /Program: |                                                          |
| ITI --    |                                                          |
| OCIO**    |                                                          |
+-----------+----------------------------------------------------------+
| []{#ED    | The Education Department Utility for Communications,     |
| UCATE_gap | Applications, and Technical Environment (EDUCATE),       |
| .         | formerly known as EDNet, is part of the ED's approach to |
| anchor}** | moving towards a managed services environment in order   |
| EDUCATE** | to optimize the infrastructure, save taxpayer dollars    |
|           | and improve services for both internal and external      |
|           | stakeholders.                                            |
|           |                                                          |
|           | Previously, IT infrastructure services at ED were        |
|           | supported through a multi-faceted contract (EDNet) that  |
|           | consists of a fixed price portion and specific vehicles  |
|           | involving both fixed priced projects and time and        |
|           | material activities. The Department has transitioned to  |
|           | a Contractor Owned-Contractor Operated (COCO) Managed IT |
|           | infrastructure service model.                            |
|           |                                                          |
|           | The COCO Managed IT Infrastructure service model will    |
|           | provide the following Operational Services:              |
|           |                                                          |
|           | -   Security & Privacy Operations (SP)                   |
|           |                                                          |
|           | -   Desktop Services (DS)                                |
|           |                                                          |
|           | -   Helpdesk Support (HS)                                |
|           |                                                          |
|           | -   Systems/Data Center Operations (SD)                  |
|           |                                                          |
|           | -   E-Mail (EM)                                          |
|           |                                                          |
|           | -   Network Services / Telecommunications / Multimedia   |
|           |     Services (NS)                                        |
|           |                                                          |
|           | -   Disaster Recovery (DR)                               |
|           |                                                          |
|           | -   Special Services (SS)                                |
|           |                                                          |
|           | -   Printer Services (PS)                                |
+-----------+----------------------------------------------------------+

###  {#section-1 .unnumbered}

### ED Projects per Program and Segment Architecture

Table 24: Segment and Program by Project Descriptions provides the
planned segment architecture:

[]{#__RefHeading___Toc191804625 .anchor}Table 24: Segment and Program by
Project Descriptions

+-------------+--------------------------------------------------------+
| **Project** | **Description**                                        |
+=============+========================================================+
| **Segme     |                                                        |
| nt/Program: |                                                        |
| Financial   |                                                        |
| Management  |                                                        |
| -- OCFO**   |                                                        |
+-------------+--------------------------------------------------------+
| [           | CPSS provides users with a central repository to enter |
| ]{#CPSS_gap | retrieve and view Acquisition/contract related data.   |
| .anch       |                                                        |
| or}**CPSS** |                                                        |
+-------------+--------------------------------------------------------+
| [           | The Financial Management Support System (FMSS) is the  |
| ]{#FMSS_gap | Department of Education\'s core financial management   |
| .anch       | system. It provides department-wide general ledger,    |
| or}**FMSS** | budget execution, payment, receivable, funds control   |
|             | and financial reporting capabilities. The FMSS         |
|             | provides security for application user access, data    |
|             | validation, transaction validation, and funding        |
|             | controls. . It also provides a strong system of        |
|             | internal controls through separation of duties,        |
|             | cross-validation edits of accounting segments and a    |
|             | series of account relationship tests that ensure the   |
|             | integrity of the Department\'s financial data.         |
|             |                                                        |
|             | Regulatory financial reports are produced by the FMSS, |
|             | including the department\'s financial statements.      |
+-------------+--------------------------------------------------------+
| []{#ISS_gap | Integrated Support Services (ISS) integrates disparate |
| .anc        | systems (for grants, contracts, purchase orders,       |
| hor}**ISS** | travel, and accounting) into a single integrated       |
|             | financial management solution for the Department-      |
|             | EDCAPS. ISS is not a system but a bundle of services   |
|             | that support EDCAPS systems (CPSS, GAPS, FMSS, TMS).   |
|             | ISS services will help ensure that the EDCAPS systems  |
|             | continue to work together as an integrated financial   |
|             | management system as they evolve and improve.          |
+-------------+--------------------------------------------------------+
| []{#TMS_gap | The Travel Management System (TMS) provides a          |
| .anc        | web-based end-to-end integrated solution to ED         |
| hor}**TMS** | travelers. The solution enables travel documentation   |
|             | to be completed and processed in an electronic format  |
|             | thus providing a more efficient document flow. The     |
|             | solution also supports EFT payments through split      |
|             | disbursement capability.                               |
|             |                                                        |
|             | This eGov 100% deployed travel system supports the     |
|             | electronic processing of travel documents to support   |
|             | the Department\'s travel management system. This       |
|             | system allows ED travelers the ability to create and   |
|             | electronically route travel documents. After           |
|             | completion of electronic documents, files are          |
|             | electronically integrated to the Department\'s         |
|             | financial system to create obligation or expenditure   |
|             | transactions through to the payment process.           |
+-------------+--------------------------------------------------------+
| **Segme     |                                                        |
| nt/Program: |                                                        |
| Identity    |                                                        |
| Management  |                                                        |
| -- OCIO**   |                                                        |
+-------------+--------------------------------------------------------+
| []          | E-Authentication (the Department has established a     |
| {#EAuth_gap | federation agreement with the General Services Agency  |
| .ancho      | for this initiative) minimizes the burden on           |
| r}**E-Authe | businesses, public and government users when obtaining |
| ntication** | services on-line by providing a secure user            |
|             | authentication infrastructure for web-based            |
|             | transactions, eliminating the need for separate        |
|             | processes for the verification of identity and         |
|             | electronic signatures. This initiative enables the     |
|             | E-Authentication functionality to perform federated    |
|             | authentication in which the Department\'s systems can  |
|             | begin to use electronic user identity credentials from |
|             | external credential service providers (*i.e.,*         |
|             | schools, financial institutions, etc.).                |
+-------------+--------------------------------------------------------+
| [           | The National Center for Education Statistics (NCES)    |
| ]{#NCES_gap | Web Support project capitalizes on Internet            |
| .an         | opportunities to expand public access to NCES          |
| chor}**NCES | information and survey data, improve the speed and     |
| Web         | efficiency of service delivery, and facilitate         |
| Support**   | communication between government and State education   |
|             | officials, as well as citizens. The project supports   |
|             | and continually updates the main NCES website, which   |
|             | is the first statistical or information contact with   |
|             | ED for many researchers and practitioners. The NCES    |
|             | website provides the following services: (a) presents  |
|             | NCES\'s key survey and publication releases, (b)       |
|             | broadens NCES\'s reach to more citizens and educators, |
|             | (c) offers intuitive navigation to constantly updated  |
|             | survey and statistical content, (d) provides accurate  |
|             | and up-to-date information; and, (e) provides a        |
|             | unified entry point for customers seeking national     |
|             | education statistics.                                  |
+-------------+--------------------------------------------------------+
| []          | The Integrated Postsecondary Education Data System     |
| {#IPEDS_gap | (IPEDS) uses the Internet to enable citizens to        |
| .ancho      | penetrate the Federal bureaucracy to access            |
| r}**IPEDS** | information, via the College Opportunities On-Line     |
|             | system displaying prices and student aid information   |
|             | for parents and students. IPEDS is the core IES/NCES   |
|             | data collection and dissemination project to describe  |
|             | postsecondary education institutions in the U.S. IPEDS |
|             | is required by the Higher Education Act, as amended.   |
|             | IPEDS uses web-based collection and dissemination      |
|             | software, served by NCES at                            |
|             | [ht                                                    |
|             | tp://surveys.nces.ed.gov](http://surveys.nces.ed.gov/) |
|             | and <http://nces.ed.gov/ipeds>.                        |
+-------------+--------------------------------------------------------+
| [           | The National Center for Education Statistics (NCES) is |
| ]{#NAEP_gap | the sponsoring entity for the National Assessment of   |
| .anch       | Educational Progress (NAEP) program, a nationwide      |
| or}**NAEP** | assessment effort involving multiple contractors       |
|             | responsible for performing the assessment and          |
|             | executing the vision of the assessment from NCES and   |
|             | the National Assessment Governing Board (NAGB).        |
|             |                                                        |
|             | This Program supports the improvement of students by   |
|             | providing timely assessment data online for parents,   |
|             | teachers, policymakers, and educators involved in      |
|             | establishing curriculum and achievement policies. The  |
|             | NAEP program also provides objective, invaluable       |
|             | research data on the progress of students in core      |
|             | studies, including reading/language arts.              |
|             |                                                        |
|             | NAEP Network is a set of applications available to     |
|             | NCES, State NAEP coordinators, and NAEP assessment     |
|             | contractors to receive updated information and         |
|             | guidance regarding the current year\'s assessments and |
|             | to collaborate with NAEP personnel.                    |
+-------------+--------------------------------------------------------+
| [           | The mission of ERIC is to provide a comprehensive,     |
| ]{#ERIC_gap | easy-to-use, searchable, Internet-based bibliographic  |
| .anch       | and full-text database of education research and       |
| or}**ERIC** | information for educators, researchers, and the        |
|             | general public. It is the only system within the       |
|             | Federal Government that provides this service.         |
|             |                                                        |
|             | The ERIC library includes publications of ED, and many |
|             | of these publications are helpful to parents as they   |
|             | seek information on increasing students achievement,   |
|             | higher education, rural and urban schools, school      |
|             | counseling and guidance information, and other ERIC    |
|             | topics. The ERIC library is also widely distributed by |
|             | commercial databases, and the estimated collective     |
|             | total of ERIC search in 2006 was 62 million through    |
|             | appropriate distribution channels.                     |
+-------------+--------------------------------------------------------+
| **Segme     |                                                        |
| nt/Program: |                                                        |
| Human       |                                                        |
| Resources   |                                                        |
| Management  |                                                        |
| -- OM**     |                                                        |
+-------------+--------------------------------------------------------+
| []{         | The goal of ID ACCESS Control System (EDSTAR) is to    |
| #EDSTAR_gap | provide protection of Government owned and leased      |
| .           | facilities, protection of employees and contractors    |
| anchor}**ID | and provide controlled access to the ED's critical     |
| Access      | infrastructure. This project consolidates multiple     |
| Control     | access and Identification cards and increases ease of  |
| (EDSTAR)**  | access for employees and contractors and tenant        |
|             | Government agencies housed in Departmental spaces.     |
|             | ESTAR increases efficiency of Federal Clearance        |
|             | process and Personal Identification Standards for      |
|             | HSPD-12.                                               |
+-------------+--------------------------------------------------------+
| **Segme     |                                                        |
| nt/Program: |                                                        |
| Evaluation  |                                                        |
| and Policy  |                                                        |
| Analysis -- |                                                        |
| OPEPD**     |                                                        |
+-------------+--------------------------------------------------------+
| [           | The Education Data Exchange Network (EDEN) is a        |
| ]{#EDEN_gap | centralized, Internet-based system of elementary and   |
| .an         | secondary education data (K-12) from 52 State          |
| chor}**EDEN | education agencies. This data is available for state,  |
| (EDFacts)** | local education agency, and school levels and includes |
|             | demographics, program participation, implementation,   |
|             | and outcomes. EDEN data is used for planning, policy,  |
|             | and management at the federal, state, and local        |
|             | levels. EDEN supports the Elementary and Secondary     |
|             | Education Act, as amended by the No Child Left Behind  |
|             | Act of 2001 (P.L. 107-110).                            |
|             |                                                        |
|             | The EDEN system has three components.                  |
|             |                                                        |
|             | 1.  EDEN Submission System that collects the bulk of   |
|             |     the K-12 data.                                     |
|             |                                                        |
|             | 2.  Survey/online collection capability that collects  |
|             |     data that isn\'t "EDEN-able." Generally this data  |
|             |     is extended text or one-time data.                 |
|             |                                                        |
|             | 3.  EDFacts reporting capability. EDFacts provides ad  |
|             |     hoc and standard reports for program offices,      |
|             |     States, and for the EDEN project management office |
|             |     to manage the EDEN program.                        |
+-------------+--------------------------------------------------------+
| **Segme     |                                                        |
| nt/Program: |                                                        |
| Information |                                                        |
| Di          |                                                        |
| ssemination |                                                        |
| -- OESE**   |                                                        |
+-------------+--------------------------------------------------------+
| [           | The Office of Elementary and Secondary Education       |
| ]{#MSIX_gap | (OESE) Office of Migrant Education (OME) is            |
| .anch       | responsible for administering the Migrant Education    |
| or}**MSIX** | Program (MEP). OME is mandated in the No Child Left    |
|             | Behind Act, Section 1308(b) to assist the States in    |
|             | developing effective methods for the electronic        |
|             | transfer of student records and in determining the     |
|             | number of migratory children in States. OME            |
|             | established the Migrant Student Information Exchange   |
|             | (MSIX) project to accomplish this mandate.             |
+-------------+--------------------------------------------------------+

## Dependencies between Transition Programs and Projects

ED's EA Transition Strategy maps the dependencies between programs and
projects so the effects of budget decisions or slipping schedules can be
quickly assessed for impacts on performance milestones and plans to
achieve its Target EA vision.

ED's EA Business Transition Projects, as defined above reflect the
dependencies between ED's EA Business Transition Programs and ED's EA
Technology Transition Programs. For this reason, ED's EA Business
Transition Projects appear in the Sequencing Plans of both the Business
and the Information Technology Segment Areas. ED's EA Business
Transition Projects are listed in later in this document.

ED's EA Technology Transition Projects, as defined above, subdivide EA
Technology Transition Programs into phases that correspond to the
Department's Lifecycle Management (LCM) process. Projects are dependent
upon the completion of tasks for earlier phases.

Dependencies between the Department's (non-FSA) projects are illustrated
in the following figure (Figure 6). The colored boxes indicate IT
investments that are dependent upon other IT investments AND have
investments dependent upon them (a many-to-many relationship).

  -----------------------------------------------------------------------
  ![](media/image11.wmf){width="6.88125in" height="6.090972222222222in"}

  -----------------------------------------------------------------------

[]{#__RefHeading___Toc191804585 .anchor}Figure 6: ED Non-FSA Projects
with Dependencies

Dependencies between FSA projects are illustrated in the following
figure (Figure 7: ED FSA Projects with Dependencies). The colored boxes
indicate IT investments that are dependent upon other IT investments AND
have investments dependent upon them (a many-to-many relationship).
Further information on the specified investments or dependencies can be
found in the [Loans Segment
Architecture](../../../FSA%202008%20OMB%20EA%20Self-Assessment/FSA%202008%20OMB%20EA%20Self-Assessment.doc).

  -----------------------------------------------------------------------
  ![](media/image12.jpeg){width="6.584722222222222in"
  height="4.746527777777778in"}

  -----------------------------------------------------------------------

[]{#__RefHeading___Toc191804586 .anchor}Figure 7: ED FSA Projects with
Dependencies

Dependencies between Department of Education Programs and IT investments
are detailed in the following sections.

### Project Dependencies per Program and Completed Segment Architecture

The following dependencies (Table 25) are associated with completed
Department of Education Segment Architectures, which have been approved
in writing by their respective business owners.

[]{#__RefHeading___Toc191804626 .anchor}Table 25: Segment and Program by
Completed Project Dependencies

+--------------------+-------------------------------------------------+
| **Project**        | **Dependency**                                  |
+====================+=================================================+
| **Segment/Program: |                                                 |
| -- Loans / FSA**   |                                                 |
+--------------------+-------------------------------------------------+
| Enterprise         | No known dependencies                           |
| Information System |                                                 |
+--------------------+-------------------------------------------------+
| Common Origination | -   Federal Student Aid Handbook Manage FMS     |
| and Disbursement   |     Operations -- 4.1                           |
| (COD)              |                                                 |
|                    | -   Common Services for Borrowers FMS           |
|                    |     Enhancements -- 11.8                        |
+--------------------+-------------------------------------------------+
| National Student   | No known dependencies                           |
| Loan Data System   |                                                 |
| (NSLDS)            |                                                 |
+--------------------+-------------------------------------------------+
| ADvance -- Aid     | -   Common and Origination and Disbursement     |
| Delivery (Advance  |     (COD) Enhancements 6.0                      |
| Operations)        |                                                 |
|                    | -   Advance HERA of 2005                        |
|                    |                                                 |
|                    | -   Common Origination and Disbursement         |
|                    |     Enhancements (COD) 5.0                      |
+--------------------+-------------------------------------------------+
| Advance Person     | No known dependencies                           |
| Data Mgmt (Advance |                                                 |
| PDM)               |                                                 |
+--------------------+-------------------------------------------------+
| Student Aid        | No known dependencies                           |
| Internet Gateway   |                                                 |
| (SAIG)             |                                                 |
+--------------------+-------------------------------------------------+
| Federal Student    | -   Virtual Data Center (VDC) Transition        |
| Aid Financial      |                                                 |
| Management System  | -   Common Origination and Disbursement (COD)   |
|                    |     Enhancements 6.0 Advance                    |
+--------------------+-------------------------------------------------+
| Common Services    | No known dependencies                           |
| for Borrowers      |                                                 |
| (CSB)              |                                                 |
+--------------------+-------------------------------------------------+
| Integrated Partner | -   Portal Strategy and Prototype SEC Standards |
| Management (IPM)   |                                                 |
|                    | -   Enterprise Architecture                     |
|                    |                                                 |
|                    | -   Security Architecture                       |
|                    |                                                 |
|                    | -   Identity and Access Management              |
|                    |                                                 |
|                    | -   Data Strategy (IF/SAHM or Enterprise        |
|                    |     Information System)                         |
+--------------------+-------------------------------------------------+
| Integrated         | Virtual Data Center (VDC) Transition            |
| Technical          |                                                 |
| Architecture/      |                                                 |
| Enterprise         |                                                 |
| Application        |                                                 |
| Integration        |                                                 |
| (ITA/EAI)          |                                                 |
+--------------------+-------------------------------------------------+
| Virtual Data       | No known dependencies                           |
| Center (VDC)       |                                                 |
+--------------------+-------------------------------------------------+
| Federal Student    | -   Virtual Data Center (VDC) Transition        |
| Aid Enterprise Web |                                                 |
| Portal Strategy    | -   Enterprise Service Bus                      |
| (Portals)          |                                                 |
+--------------------+-------------------------------------------------+
| G5 (GRANTS)        | -   Migration to Vista (provided by EDUCATE)    |
|                    |                                                 |
|                    | -   This IT investment depends on the           |
|                    |     implementation of a Departmental Document   |
|                    |     Management Shared Service                   |
|                    |                                                 |
|                    | -   Education needs to approve a eSignature     |
|                    |     Policy and standard by Q3 2009              |
+--------------------+-------------------------------------------------+
| **Segment/Program: |                                                 |
| Grant -- OCFO**    |                                                 |
+--------------------+-------------------------------------------------+
| G5 (GRANTS)        | -   Migration to Vista (provided by EDUCATE)    |
|                    |                                                 |
|                    | -   This IT investment depends on the           |
|                    |     implementation of a Departmental Document   |
|                    |     Management Shared Service                   |
|                    |                                                 |
|                    | -   Education needs to approve a eSignature     |
|                    |     Policy and standard by Q3 2009              |
+--------------------+-------------------------------------------------+
| **Segment/Program: |                                                 |
| Knowledge and Data |                                                 |
| Services -- OCIO** |                                                 |
+--------------------+-------------------------------------------------+
| Data Warehouse     | Depends on G5, EDEN, IPEDS, CCD (these are      |
|                    | feeder systems).                                |
+--------------------+-------------------------------------------------+
| **Segment/Program: |                                                 |
| ITI -- OCIO**      |                                                 |
+--------------------+-------------------------------------------------+
| EDUCATE            | EDUCATE is now a Contractor Owned Contractor    |
|                    | Operated (COCO) environment with firm and       |
|                    | agreed upon SLAs                                |
+--------------------+-------------------------------------------------+

### Project Dependencies per Program & Segment Architecture

The following dependencies (Table 26) are associated with Department of
Education Segment Architecture, which will be approved in writing
according to the [ED's Segment Prioritization
Schedule](#refine-and-prioritize-segments).

[]{#__RefHeading___Toc191804627 .anchor}Table 26: Segment and Program by
Project Dependencies

+-------------+--------------------------------------------------------+
| **Project** | **Dependency**                                         |
+=============+========================================================+
| **Segme     |                                                        |
| nt/Program: |                                                        |
| Financial   |                                                        |
| Management  |                                                        |
| -- OCFO**   |                                                        |
+-------------+--------------------------------------------------------+
| CPSS        | -   Migration to Windows 2003 (provided by EDUCATE)    |
|             |                                                        |
|             | -   This IT investment depends on the implementation   |
|             |     of a Departmental Document Management Shared       |
|             |     Service                                            |
|             |                                                        |
|             | -   Education needs to approve a eSignature Policy and |
|             |     standard by Q3 2009                                |
+-------------+--------------------------------------------------------+
| FMSS        | -   Migration to Windows 2003 (provided by EDUCATE)    |
|             |                                                        |
|             | -   This IT investment depends on the implementation   |
|             |     of a Departmental Document Management Shared       |
|             |     Service                                            |
|             |                                                        |
|             | -   Education needs to approve a eSignature Policy and |
|             |     standard by Q3 2009                                |
+-------------+--------------------------------------------------------+
| ISS         | -   ISS must rely on the ED network for access to the  |
|             |     EDCAPS systems                                     |
|             |                                                        |
|             | -   ISS must rely on OCIO/EDUCATE to configure servers |
+-------------+--------------------------------------------------------+
| TMS         | -   Migration to Windows 2003 (provided by EDUCATE)    |
|             |                                                        |
|             | -   EDUCATE                                            |
|             |                                                        |
|             | -   EDCAPS Applications -- CPSS and FMSS               |
+-------------+--------------------------------------------------------+
| **Segme     |                                                        |
| nt/Program: |                                                        |
| Identity    |                                                        |
| Management  |                                                        |
| -- OCIO**   |                                                        |
+-------------+--------------------------------------------------------+
| E-Aut       | -   EDUCATE service compliance capability              |
| hentication |                                                        |
|             | -   Continued service and interoperability is          |
|             |     dependent upon GSA, OMB and external sources for   |
|             |     capability assurance                               |
|             |                                                        |
|             | -   Successful transition and implementation by POCs   |
|             |     within ED to a common framework for identity       |
|             |     management                                         |
+-------------+--------------------------------------------------------+
| **Segme     |                                                        |
| nt/Program: |                                                        |
| Research    |                                                        |
| and         |                                                        |
| Statistics  |                                                        |
| Services -- |                                                        |
| IES**       |                                                        |
+-------------+--------------------------------------------------------+
| NCES Web    | No known dependencies                                  |
| Support     |                                                        |
+-------------+--------------------------------------------------------+
| IPEDS       | No known dependencies                                  |
+-------------+--------------------------------------------------------+
| NAEP        | No known dependencies                                  |
+-------------+--------------------------------------------------------+
| ERIC        | No known dependencies                                  |
+-------------+--------------------------------------------------------+
| **Segme     |                                                        |
| nt/Program: |                                                        |
| Human       |                                                        |
| Resources   |                                                        |
| Management  |                                                        |
| -- OM**     |                                                        |
+-------------+--------------------------------------------------------+
| ID Access   | No known dependencies                                  |
| Control     |                                                        |
| (EDSTAR)    |                                                        |
+-------------+--------------------------------------------------------+
| **Segme     |                                                        |
| nt/Program: |                                                        |
| Evaluation  |                                                        |
| and Policy  |                                                        |
| Analysis -- |                                                        |
| OPEPD**     |                                                        |
+-------------+--------------------------------------------------------+
| EDEN        | -   Reporting for Program Offices and other users is   |
| (EDFacts)   |     dependent on acquisition of data that is fit for   |
|             |     use. "Fitness for use" includes data quality       |
|             |     attributes such as completeness, timeliness,       |
|             |     consistency, criticality of need, etc.             |
|             |                                                        |
|             | -   EDEN (EDFacts) operations and maintenance tasks    |
|             |     are dependent on each other. Selection of one area |
|             |     not to fund or to delay will cause others to fail, |
|             |     thus the overall program will fail. The multiple   |
|             |     areas of EDFacts will be collapsed into one WBS,   |
|             |     "Maintenance," in FY 09 to avoid unneeded detail   |
|             |     and confusion about the EDEN (EDFacts) program.    |
|             |     Maintenance areas include: Data Definition, Data   |
|             |     Infrastructure, Data Quality, Data Acquisition,    |
|             |     Data Usage, Knowledge Management, Capability       |
|             |     Building, Platform Infrastructure, Partner         |
|             |     Customer Support, and EDW O&M                      |
|             |                                                        |
|             | -   EDEN (EDFacts) is dependent on the EDNet (EDUCATE) |
|             |     and the Data Warehouse. (Currently, EDEN (EDFacts) |
|             |     is supporting O&M for the EDEN-related portion of  |
|             |     the Data Warehouse, but not other areas that may   |
|             |     be used by other offices.)                         |
+-------------+--------------------------------------------------------+
| **Segme     |                                                        |
| nt/Program: |                                                        |
| Information |                                                        |
| Di          |                                                        |
| ssemination |                                                        |
| -- OESE**   |                                                        |
+-------------+--------------------------------------------------------+
| MSIX        | No known dependencies                                  |
+-------------+--------------------------------------------------------+

## ED Project -- CES Linkage

In addition to defining the Department's Program and Projects, and their
associated dependencies, the ED EA Program Office also linked Common
Enabling Services (CES's) to projects, as appropriate. These common
services were identified in Step 2 ([Refine and Prioritize Develop
Segments](#refine-and-prioritize-segments)) of the Departments
Transition Strategy Plan Approach.

As projects throughout the Department are developed (throughout its life
cycle), the EA Program Office will use the Project-CES Linkage to:

Identify opportunities for service component reuse

Implement new, common business solutions for use throughout the
enterprise

This effort will result in significant cost savings cost avoidance for
Education.

The Department has already started this effort by implementing a shared
Enterprise Data Warehouse and is in the planning stages of a shared
Document Management and Collaboration Management solutions.

The ED Project -- CES Linkage is provided in the following table (Table
27).

[]{#__RefHeading___Toc191804628 .anchor}Table 27: Common Enterprise
Service Needed by Program Office and Project

+--------------------+-------+---------------------------+-----------+
| **Common           | *     | **If Yes, Indicate        | **If No,  |
| Enterprise Service | *Curr | Application/Tool Name**   | Provide   |
| Needed**           | ently |                           | Date the  |
|                    | in    |                           | CES is    |
|                    | Pla   |                           | needed**  |
|                    | ce?** |                           |           |
+====================+=======+===========================+===========+
| **Program          |       |                           |           |
| Office/Project:    |       |                           |           |
| OCFO -- CPSS**     |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Document/ Content  | Yes   | Comprizon.Suite/CCR       |           |
| Management         |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Report Management  | Yes   | Comprizon.Suite/FPDS-NG   |           |
+--------------------+-------+---------------------------+-----------+
| Knowledge          | Yes   | Comprizon.Suite           |           |
| Management         |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Data Management    | Yes   | Co                        |           |
|                    |       | mprizon.Suite/CCR/FPDS-NG |           |
+--------------------+-------+---------------------------+-----------+
| Customer           | Yes   | Comprizon.Suite           |           |
| Management         |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Portal Management  | Yes   | Co                        |           |
|                    |       | mprizon.Suite/CCR/FPDS-NG |           |
+--------------------+-------+---------------------------+-----------+
| **Program          |       |                           |           |
| Office/Project:    |       |                           |           |
| OCFO -- FMSS**     |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Document/ Content  | Yes   | Oracle 11.5.10            |           |
| Management         |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Report Management  | Yes   | Cognos                    |           |
+--------------------+-------+---------------------------+-----------+
| Data Management    | Yes   | Oracle 11.5.10            |           |
+--------------------+-------+---------------------------+-----------+
| **Program          |       |                           |           |
| Office/Project:    |       |                           |           |
| OCFO -- ISS**      |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Work Management    | Yes   | PAWZ                      |           |
+--------------------+-------+---------------------------+-----------+
| Report Management  | Yes   | Cognos, Oracle Discoverer |           |
+--------------------+-------+---------------------------+-----------+
| Data Management    | Yes   | Oracle 10g Database       |           |
+--------------------+-------+---------------------------+-----------+
| Customer           | Yes   | Rational: Clearcase,      |           |
| Management         |       | Clearquest, RequisitePro, |           |
|                    |       | Rose                      |           |
+--------------------+-------+---------------------------+-----------+
| Operations Support | Yes   | IBM P-Series Servers, AIX |           |
|                    |       | operating system, IBM     |           |
|                    |       | support services          |           |
+--------------------+-------+---------------------------+-----------+
| Network, Storage,  | Yes   | IBM SAN, Oracle RAC       |           |
| and Computing      |       |                           |           |
| Platforms          |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Security & Privacy | Yes   | NetBackup, SSH, Tripwire, |           |
|                    |       | Verisign, Secure Shell,   |           |
|                    |       | FindIT                    |           |
+--------------------+-------+---------------------------+-----------+
| **Program          |       |                           |           |
| Office/Project:    |       |                           |           |
| OCFO -- G5         |       |                           |           |
| (GAPS)**           |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Report Management  | No    |                           | Q1 2010   |
+--------------------+-------+---------------------------+-----------+
| Work Management    | Yes   | Websphere process server  |           |
+--------------------+-------+---------------------------+-----------+
| Collaboration      | No    |                           | Q1 2009   |
| Management         |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Document/Content   | No    |                           | Q1 2010   |
| Management         |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Data Management    | Yes   | Oracle                    | Q1 2009   |
+--------------------+-------+---------------------------+-----------+
| Portal Management  | Yes   | Websphere Portal          |           |
+--------------------+-------+---------------------------+-----------+
| Network, Storage,  | Yes   | IBM Servers               |           |
| and Computing      |       |                           |           |
| Platforms          |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Security & Privacy | Yes   | Tivoli Access Manager and |           |
|                    |       | Federated Identity        |           |
|                    |       | Manager                   |           |
+--------------------+-------+---------------------------+-----------+
| SOA, Enabling      | Yes   | Websphere                 |           |
| Platforms          |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Digital Signatures | No    |                           | Q1 2010   |
+--------------------+-------+---------------------------+-----------+
| **Program          |       |                           |           |
| Office/Project:    |       |                           |           |
| IES -- NCES Web    |       |                           |           |
| Support**          |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Survey Design      | Yes   | CCD Collection            |           |
| Tools              |       |                           |           |
|                    |       | ALS Collection            |           |
+--------------------+-------+---------------------------+-----------+
| Statistical and    | Yes   | BAT                       |           |
| Analysis Tools     |       |                           |           |
|                    |       | Library Compare Tool      |           |
+--------------------+-------+---------------------------+-----------+
| Report Management  | Yes   | Build A Table             |           |
|                    |       |                           |           |
|                    |       | PDMS                      |           |
|                    |       |                           |           |
|                    |       | CCD Survey                |           |
|                    |       |                           |           |
|                    |       | Library Compare Tool      |           |
+--------------------+-------+---------------------------+-----------+
| **Program          |       |                           |           |
| Office/Project:    |       |                           |           |
| IES -- IPEDS**     |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Data Management    | Yes   | IPEDS Database            |           |
+--------------------+-------+---------------------------+-----------+
| Statistical and    | Yes   | Peer Analysis System      |           |
| Analysis Tools     |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Survey Management  | Yes   | IPEDS Web-based Data      |           |
|                    |       | Collection System         |           |
+--------------------+-------+---------------------------+-----------+
| Report Management  | Yes   | NAEP Integrated           |           |
|                    |       | Management System         |           |
|                    |       |                           |           |
|                    |       | NAEP Data Explorer        |           |
+--------------------+-------+---------------------------+-----------+
| Customer           | Yes   | NAEP Customer             |           |
| Management         |       | Relationship Management   |           |
|                    |       | Tools                     |           |
|                    |       |                           |           |
|                    |       | NAEP Network              |           |
+--------------------+-------+---------------------------+-----------+
| Statistical and    | Yes   | WebTrends                 |           |
| Analysis Tools     |       |                           |           |
|                    |       | NAEP Data Explorer        |           |
+--------------------+-------+---------------------------+-----------+
| **Program          |       |                           |           |
| Office/Project:    |       |                           |           |
| IES -- ERIC**      |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Document/ Content  | Yes   | Documentum and BEA        |           |
| Management         |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Portal Management  | Yes   | Documentum and BEA        |           |
+--------------------+-------+---------------------------+-----------+
| Knowledge          | Yes   | ERIC Workflow             |           |
| Management         |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Statistical and    | Yes   | Web Trends                |           |
| Analysis Tools     |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Customer           | Yes   | CA Unicenter              |           |
| Management         |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| **Program          |       |                           |           |
| Office/Project: OM |       |                           |           |
| -- ID Access       |       |                           |           |
| Control (EDSTAR)** |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Operations Support | Yes   | EDSTAR provides operation |           |
|                    |       | support through the       |           |
|                    |       | control of access to ED   |           |
|                    |       | facilities and positive   |           |
|                    |       | Identification            |           |
|                    |       | verification -- the       |           |
|                    |       | applications are GSA      |           |
|                    |       | approved NIST approved    |           |
|                    |       | HSPD-12 components to     |           |
|                    |       | include smart card        |           |
|                    |       | technology, PKI           |           |
|                    |       | certificates, and Windows |           |
|                    |       | XP servers).              |           |
+--------------------+-------+---------------------------+-----------+
| Security & Privacy | Yes   | Use of Public Key         |           |
|                    |       | Infrastructure (PKI       |           |
|                    |       | Certificates as mandated  |           |
|                    |       | by HSPD-12). Vendor is    |           |
|                    |       | Verisign, GSA approved    |           |
|                    |       | provider for PKI. The PKI |           |
|                    |       | contract is managed in    |           |
|                    |       | OCIO-IA and there are     |           |
|                    |       | additional PKI            |           |
|                    |       | certificates available on |           |
|                    |       | the vehicle for identity  |           |
|                    |       | management and logical    |           |
|                    |       | access use.               |           |
+--------------------+-------+---------------------------+-----------+
| **Program          |       |                           |           |
| Office/Project:    |       |                           |           |
| OPEDP -- EDEN**    |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Knowledge          | Yes   | Data Warehouse            |           |
| Management         |       |                           |           |
+--------------------+-------+---------------------------+-----------+
|                    | No    | Appian Enterprise         | 5/2/2008  |
+--------------------+-------+---------------------------+-----------+
| Report Management  | Yes   | Cognos                    |           |
+--------------------+-------+---------------------------+-----------+
| Data Management    | Yes   | Cognos                    |           |
+--------------------+-------+---------------------------+-----------+
|                    | No    | Appian                    | 5/2/2008  |
+--------------------+-------+---------------------------+-----------+
| Collaboration      | No    | Appian                    | 5/2/2008  |
| Management         |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Work Management    | No    | Appian                    | 5/2/2008  |
+--------------------+-------+---------------------------+-----------+
| Survey Design      | Yes   | ResQSoft                  |           |
| tools              |       |                           |           |
+--------------------+-------+---------------------------+-----------+
|                    | No    | Appian                    | 5/2/2008  |
+--------------------+-------+---------------------------+-----------+
| Survey Management  | Yes   | ResQSoft                  | Getting   |
|                    |       |                           | obsolete  |
+--------------------+-------+---------------------------+-----------+
|                    | No    | Appian                    | 5/2/2008  |
+--------------------+-------+---------------------------+-----------+
| Other              | A     |                           |           |
|                    | ppian |                           |           |
|                    | and   |                           |           |
|                    | C     |                           |           |
|                    | ognos |                           |           |
|                    | are   |                           |           |
|                    | good  |                           |           |
|                    | candi |                           |           |
|                    | dates |                           |           |
|                    | for   |                           |           |
|                    | enter |                           |           |
|                    | prise |                           |           |
|                    | use.  |                           |           |
|                    |       |                           |           |
|                    | \[Ap  |                           |           |
|                    | pian. |                           |           |
|                    | com\] |                           |           |
|                    | Fea   |                           |           |
|                    | tures |                           |           |
|                    | A     |                           |           |
|                    | ppian |                           |           |
|                    | Enter |                           |           |
|                    | prise |                           |           |
|                    | o     |                           |           |
|                    | ffers |                           |           |
|                    | may   |                           |           |
|                    | or    |                           |           |
|                    | may   |                           |           |
|                    | not   |                           |           |
|                    | be    |                           |           |
|                    | acq   |                           |           |
|                    | uired |                           |           |
|                    | for   |                           |           |
|                    | EDF   |                           |           |
|                    | acts. |                           |           |
+--------------------+-------+---------------------------+-----------+
| **Program          |       |                           |           |
| Office/Project:    |       |                           |           |
| OESE -- MSIX**     |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Report Management  | Yes   | Cognos Reports            |           |
|                    |       |                           |           |
|                    |       | Oracle Reports            |           |
+--------------------+-------+---------------------------+-----------+
| Network, Storage,  | Yes   | Unix                      |           |
| and Computing      |       |                           |           |
| Platforms          |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Security and       | Yes   | Oracle 11i                |           |
| Privacy            |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Data Management    | Yes   | Oracle 11i                |           |
+--------------------+-------+---------------------------+-----------+
| **Program          |       |                           |           |
| Office/Project:    |       |                           |           |
| OCIO --            |       |                           |           |
| E-Authentication** |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Customer           | Yes   | EDUCATE                   |           |
| Management         |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Mobility Tools     | Yes   | EDUCATE                   |           |
+--------------------+-------+---------------------------+-----------+
| Operations Support | Yes   | EDUCATE                   |           |
+--------------------+-------+---------------------------+-----------+
| SOA Enabling       | Yes   | Webseal                   |           |
| Platforms          |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| **Program          |       |                           |           |
| Office/Project:    |       |                           |           |
| OCIO -- Data       |       |                           |           |
| Warehouse**        |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Document/ Content  | No    |                           | Q1 2008   |
| Management         |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Report Management  | Yes   | Cognos Report Net; Cognos |           |
|                    |       | Power Play -- OLAP        |           |
+--------------------+-------+---------------------------+-----------+
| Knowledge          | Yes   | Cognos                    |           |
| Management         |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Data Management    | Yes   | Oracle                    |           |
+--------------------+-------+---------------------------+-----------+
| Portal Management  | Yes   | Provided by EDUCATE       |           |
+--------------------+-------+---------------------------+-----------+
| **Program          |       |                           |           |
| Office/Project:    |       |                           |           |
| OCIO -- EDUCATE**  |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Collaboration      | Yes   | Microsoft Exchange,       |           |
| Management         |       | Microsoft Outlook         |           |
+--------------------+-------+---------------------------+-----------+
| Report Management  | Yes   | OPAS, ED-INSIGHT, Atrium  |           |
|                    |       | Asset Management System   |           |
|                    |       | (database), SMS, BMC      |           |
|                    |       | Marimba, CMDB             |           |
|                    |       | (configuration management |           |
|                    |       | database), Asset          |           |
|                    |       | Management System (AMS)   |           |
+--------------------+-------+---------------------------+-----------+
| Document           | Yes   | EMC's Documentum          |           |
| Management         |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Data Management    | Yes   | Oracle                    |           |
+--------------------+-------+---------------------------+-----------+
| Customer           | Yes   | OPAS, ED-INSIGHT          |           |
| Management         |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Portal Management  | Yes   | OPAS, ED-INSIGHT          |           |
+--------------------+-------+---------------------------+-----------+
| Statistical and    | Yes   | OPAS, ED-INSIGHT          |           |
| Analysis Tools     |       |                           |           |
+--------------------+-------+---------------------------+-----------+
| Network, Storage,  | Yes   | PTC/FTC                   |           |
| and Computing      |       |                           |           |
| Platforms          |       |                           |           |
+--------------------+-------+---------------------------+-----------+

### Using ED's TSP: CES Investments 

Based upon the [ED Project -- CES Linkage](#_ED_Project_ñ) analysis
results, provided in Section 5.5, the following services represent the
most common business needs across the Department (in order of priority):

1.  Document Management

2.  Collaboration Management

3.  Report Management

These three services are not currently available to G5 (part of the
[Grants Management Segment
Architecture](../../Grants%20Segment/Grants%20Segment_Architecture_FINAL.doc))
but are a critical component of its functionality. Additionally, Data
Warehouse requires this service as well.

Although there is not an immediate need for Report Management (specified
9 times) is the most commonly expressed business need for the
Department's major and significant IT projects, followed by:

1.  Data Management (specified 8 times)

2.  Document Management (specified 5 times)

3.  Customer Management (specified 5 times)

4.  Knowledge Management (specified 4 times)

5.  Portal Management (specified 4 times)

6.  Security and Privacy (specified 4 times)

7.  Statistical Analysis Tools (specified 4 times)

8.  Survey Design Tools (specified 4 times)

Due to business need, the Department will pursue implementation of the
following Common Enabling Services (Table 28), hosted and managed on
EDUCATE ([ED's IT Infrastructure
Initiative](../../IT%20Infrastructure%20Segment/ITI%20Segment%20Architecture_Final.doc)):

[]{#__RefHeading___Toc191804629 .anchor}Table 28: Planned Implementation
of CES's

  ----------------------------------------------------------------------------------
  **CES**           **Method of Implementation**                    **Planned
                                                                    Implementation
                                                                    Date**
  ----------------- ----------------------------------------------- ----------------
  **Document        Capture business requirements from appropriate  FY2008
  Management**      program office and obtain/implement a common    
                    tool that can accommodate common business needs 
                    across the Department. The new solution may     
                    include the reuse of an existing Program Office 
                    solution (*i.e.,* Documentum) if it meets the   
                    Department's requirements. Existing Document    
                    Management Solutions that are not               
                    architecturally compliant to the Departmental   
                    solution will be required to transition         
                    accordingly. The new solution will be hosted    
                    and managed by EDUCATE according to established 
                    Service Level Agreements (SLA's).               

  **Collaboration   Capture business requirements from appropriate  FY2009
  Management**      program office and obtain/implement a common    
                    tool that can accommodate common business needs 
                    across the Department. The new solution may     
                    include the reuse of an existing Program Office 
                    solution (*i.e.,* Appian) if it meets the       
                    Department's requirements. Existing             
                    Collaboration Management Solutions that are not 
                    architecturally compliant to the Departmental   
                    solution will be required to transition         
                    accordingly. The new solution will be hosted    
                    and managed by EDUCATE according to established 
                    Service Level Agreements (SLA's).               

  **Report          Capture business requirements from appropriate  FY2010
  Management**      program office and obtain/implement a common    
                    tool that can accommodate common business needs 
                    across the Department. The new solution will    
                    most likely be the reuse of an existing Program 
                    Office solution (*i.e.,* Cognos or Oracle) if   
                    it meets the Department's requirements.         
                    Existing Report Management Solutions that are   
                    not architecturally compliant to the            
                    Departmental solution will be required to       
                    transition accordingly. The new solution will   
                    be hosted and managed by EDUCATE according to   
                    established Service Level Agreements (SLA's).   

  **Data            The EA Program Office will facilitate the       FY2008 -- FY2011
  Management**      requirements gathering and expansion of the     
                    Department's Data Warehouse to meet Program     
                    Office Data Management needs. The Enterprise    
                    Data Warehouse is hosted and management by      
                    EDUCATE according to established Service Level  
                    Agreements (SLA's).                             
  ----------------------------------------------------------------------------------

The Common Enabling Service implementation timeline (Table 29) is
illustrated below:

[]{#__RefHeading___Toc191804630 .anchor}Table 29: CES Implementation
Timeline

  -------------------------------------------------------------------------------
                             **FY2008**    **FY2009**   **FY2010**   **FY2011**
  -------------------------- ------------- ------------ ------------ ------------
  Document Management                                                

  Collaboration Management                                           

  Report Management                                                  

  Data Management                                                    
  -------------------------------------------------------------------------------

# ED Transition Sequencing Plan

## Transition Strategy Plan Timeline Overview

ED's enterprise sequencing plan provides a Department-wide view of
programs and projects across the agency, giving ED's leadership the
visibility to use ED's EA for Department-wide planning. This enables
high-level impact assessment of investment decisions and programmatic
changes on ED's overall plans for moving toward ED's target EA. The plan
is used to quickly assess the impacts of budget cuts, cancelled or
delayed projects, or changes to program priorities. The effects of those
changes on other projects and programs are then identified and dealt
with as needed.

Figure 8 below graphically represents the timeline for the transition
strategy plan:

  -----------------------------------------------------------------------
  ![](media/image13.png){width="5.052777777777778in"
  height="2.345138888888889in"}

  -----------------------------------------------------------------------

[]{#__RefHeading___Toc191804587 .anchor}Figure 8: Transition Strategy
Plan Timeline

The graphic below () provides a comprehensive overview of the transition
timeline from FY2006 through FY2011, per Life Cycle Management phase,
for the projects defined as part of the Department of Education's
Transition Strategy Plan. Life Cycle Stages can be distinguished by
color, as described in the "Legend" at the top of the graphic --
allowing for a quick overview of a project's implementation path. The
red line in Q2 FY2008 delineates the Department's current status.

  -----------------------------------------------------------------------
  ![](media/image14.wmf){width="8.947222222222223in"
  height="3.892361111111111in"}

  -----------------------------------------------------------------------

[]{#__RefHeading___Toc191804588 .anchor}Figure 9: Transition Strategy
Lifecycle

The graphic below (Figure 10) provides a comprehensive overview of the
transition timeline from FY2007 through FY2011, per Life Cycle
Management phase, for the projects defined as part of the Department of
Education's Loans Segment Architecture. Life Cycle Stages can be
distinguished by color, as described in the "Legend" at the top of the
graphic -- allowing for a quick overview of project's implementation
paths. The red line in Q2 FY2008 delineates the Federal Student Aid's
(FSA's) current status.

  -----------------------------------------------------------------------
  ![](media/image15.wmf){width="8.928472222222222in"
  height="3.4340277777777777in"}

  -----------------------------------------------------------------------

[]{#__RefHeading___Toc191804589 .anchor}Figure 10: Loans Segment
Lifecycle

### ED Projects Life Cycle Start/End Dates per Completed Segment

The following table (Table 30) provides a detailed start and end dates,
per Life Cycle Phase, for projects associated with completed ED Segment
Architectures (authorized in writing). These detailed schedules
correspond directly to the [ED's Project
Timelines](#ed-transition-sequencing-plan).

[]{#__RefHeading___Toc191804631 .anchor}Table 30: Completed ED Segment
Architecture Projects

<table style="width:100%;">
<colgroup>
<col style="width: 29%" />
<col style="width: 12%" />
<col style="width: 12%" />
<col style="width: 7%" />
<col style="width: 5%" />
<col style="width: 1%" />
<col style="width: 7%" />
<col style="width: 7%" />
<col style="width: 3%" />
<col style="width: 3%" />
<col style="width: 7%" />
</colgroup>
<thead>
<tr class="header">
<th><strong>Project</strong></th>
<th colspan="2"><p><strong>Stage Gate</strong></p>
<p><strong>Substage Gate</strong></p></th>
<th colspan="4"><strong>Start Date</strong></th>
<th colspan="4"><strong>End Date</strong></th>
</tr>
</thead>
<tbody>
<tr class="odd">
<td colspan="11"><strong>Segment/Program: Loans – FSA</strong></td>
</tr>
<tr class="even">
<td rowspan="2">Enterprise Information System (formerly Data
Strategy)</td>
<td colspan="2">Support and Improvement</td>
<td colspan="4">Q1 2007</td>
<td colspan="4">On-going</td>
</tr>
<tr class="odd">
<td colspan="2">Retirement</td>
<td colspan="4">TBD</td>
<td colspan="4">TBD</td>
</tr>
<tr class="even">
<td rowspan="2"><strong>Common Origination and Disbursement
(COD)</strong></td>
<td colspan="2">Support and Improvement</td>
<td colspan="4">Q1 2007</td>
<td colspan="4">On-going</td>
</tr>
<tr class="odd">
<td colspan="2">Retirement</td>
<td colspan="4">TBD</td>
<td colspan="4">TBD</td>
</tr>
<tr class="even">
<td rowspan="2"><strong>National Student Loan Data System
(NSLDS)</strong></td>
<td colspan="2">Support and Improvement</td>
<td colspan="4">Q1 2007</td>
<td colspan="4">On-going</td>
</tr>
<tr class="odd">
<td colspan="2">Retirement</td>
<td colspan="4">TBD</td>
<td colspan="4">TBD</td>
</tr>
<tr class="even">
<td rowspan="2"><strong>ADvance – Aid Delivery (ADvance
Operations)</strong></td>
<td colspan="2">Support and Improvement</td>
<td colspan="4">Q1 2007</td>
<td colspan="4">On-going</td>
</tr>
<tr class="odd">
<td colspan="2">Retirement</td>
<td colspan="4">TBD</td>
<td colspan="4">TBD</td>
</tr>
<tr class="even">
<td rowspan="5"><strong>ADvance Person Data Management
(PDM)</strong></td>
<td colspan="2">Definition</td>
<td colspan="4">Q3 2007</td>
<td colspan="4">Q3 2008</td>
</tr>
<tr class="odd">
<td colspan="2">Construction/Validation</td>
<td colspan="4">Q4 2008</td>
<td colspan="4">Q2 2009</td>
</tr>
<tr class="even">
<td colspan="2">Implementation</td>
<td colspan="4">Q3 2009</td>
<td colspan="4">Q4 2009</td>
</tr>
<tr class="odd">
<td colspan="2">Support and Improvement</td>
<td colspan="4">Q1 2010</td>
<td colspan="4">On-going</td>
</tr>
<tr class="even">
<td colspan="2">Retirement</td>
<td colspan="4">TBD</td>
<td colspan="4">TBD</td>
</tr>
<tr class="odd">
<td rowspan="2"><strong>Student Aid Internet Gateway
(SAIG)</strong></td>
<td colspan="2">Support and Improvement</td>
<td colspan="4">Q1 2007</td>
<td colspan="4">On-going</td>
</tr>
<tr class="even">
<td colspan="2">Retirement</td>
<td colspan="4">TBD</td>
<td colspan="4">TBD</td>
</tr>
<tr class="odd">
<td rowspan="2"><strong>Federal Student Aid Financial Management System
(FSA FMS)</strong></td>
<td colspan="2">Support and Improvement</td>
<td colspan="4">Q1 2007</td>
<td colspan="4">On-going</td>
</tr>
<tr class="even">
<td colspan="2">Retirement</td>
<td colspan="4">TBD</td>
<td colspan="4">TBD</td>
</tr>
<tr class="odd">
<td rowspan="2"><strong>Common Services for Borrowers
(CSB)</strong></td>
<td colspan="2">Support and Improvement</td>
<td colspan="4">Q1 2007</td>
<td colspan="4">On-going</td>
</tr>
<tr class="even">
<td colspan="2">Retirement</td>
<td colspan="4">TBD</td>
<td colspan="4">TBD</td>
</tr>
<tr class="odd">
<td rowspan="7"><strong>Integrated Partner Management
(IPM)</strong></td>
<td colspan="2"></td>
<td colspan="2">Phase 1</td>
<td colspan="2">Phase 2</td>
<td colspan="2">Phase 1</td>
<td colspan="2">Phase 2</td>
</tr>
<tr class="even">
<td colspan="2">Vision</td>
<td colspan="2">Q1 2007</td>
<td colspan="2">Q2 2008</td>
<td colspan="2">Q1 2007</td>
<td colspan="2">Q2 2008</td>
</tr>
<tr class="odd">
<td colspan="2">Definition</td>
<td colspan="2">Q2 2007</td>
<td colspan="2">Q3 2008</td>
<td colspan="2">Q4 2007</td>
<td colspan="2">Q4 2008</td>
</tr>
<tr class="even">
<td colspan="2">Construction/Validation</td>
<td colspan="2">Q1 2008</td>
<td colspan="2">Q4 2008</td>
<td colspan="2">Q4 2008</td>
<td colspan="2">Q1 2009</td>
</tr>
<tr class="odd">
<td colspan="2">Implementation</td>
<td colspan="2">Q4 2008</td>
<td colspan="2">Q1 2009</td>
<td colspan="2">Q4 2008</td>
<td colspan="2">Q1 2009</td>
</tr>
<tr class="even">
<td colspan="2">Support and Improvement</td>
<td colspan="2">Q1 2009</td>
<td colspan="2">Q2 2009</td>
<td colspan="2">Q3 2009</td>
<td colspan="2">On-going</td>
</tr>
<tr class="odd">
<td colspan="2">Retirement</td>
<td colspan="2">N/A</td>
<td colspan="2">TBD</td>
<td colspan="2">N/A</td>
<td colspan="2">TBD</td>
</tr>
<tr class="even">
<td rowspan="4">Integrated Technical Architecture/Enterprise Application
Integration (ITA/EAI)</td>
<td colspan="2"></td>
<td colspan="2">Phase 1</td>
<td colspan="2">Phase 2</td>
<td colspan="2">Phase 1</td>
<td colspan="2">Phase 2</td>
</tr>
<tr class="odd">
<td colspan="2">Implementation</td>
<td colspan="2">Q1 2007</td>
<td colspan="2">Q1 2011</td>
<td colspan="2">Q1 2008</td>
<td colspan="2">Q2 2011</td>
</tr>
<tr class="even">
<td colspan="2">Support and Improvement</td>
<td colspan="2">Q2 2009</td>
<td colspan="2">Q3 2011</td>
<td colspan="2">On-going</td>
<td colspan="2">On-going</td>
</tr>
<tr class="odd">
<td colspan="2">Retirement</td>
<td colspan="2">TBD</td>
<td colspan="2">TBD</td>
<td colspan="2">TBD</td>
<td colspan="2">TBD</td>
</tr>
<tr class="even">
<td rowspan="2"><strong>Virtual Data Center (VDC)</strong></td>
<td colspan="2">Support and Improvement</td>
<td colspan="4">Q1 2007</td>
<td colspan="4">On-going</td>
</tr>
<tr class="odd">
<td colspan="2">Retirement</td>
<td colspan="4">TBD</td>
<td colspan="4">TBD</td>
</tr>
<tr class="even">
<td rowspan="6"><strong>Federal Student Aid Enterprise Web Portal
Strategy</strong></td>
<td colspan="2">Vision</td>
<td colspan="4">Q3 2007</td>
<td colspan="4">Q3 2007</td>
</tr>
<tr class="odd">
<td colspan="2">Definition</td>
<td colspan="4">Q4 2007</td>
<td colspan="4">Q4 2007</td>
</tr>
<tr class="even">
<td colspan="2">Construction/Validation</td>
<td colspan="4">Q1 2008</td>
<td colspan="4">Q2 2008</td>
</tr>
<tr class="odd">
<td colspan="2">Implementation</td>
<td colspan="4">Q3 2008</td>
<td colspan="4">Q3 2008</td>
</tr>
<tr class="even">
<td colspan="2">Support and Improvement</td>
<td colspan="4">Q3 2008</td>
<td colspan="4">On-going</td>
</tr>
<tr class="odd">
<td colspan="2">Retirement</td>
<td colspan="4">TBD</td>
<td colspan="4">TBD</td>
</tr>
<tr class="even">
<td colspan="11"><strong>Segment/Program: Grants – OCFO</strong></td>
</tr>
<tr class="odd">
<td rowspan="8">G5</td>
<td colspan="2">Vision</td>
<td colspan="4"><em>Q1 2007</em></td>
<td colspan="4"><em>Q2 2007</em></td>
</tr>
<tr class="even">
<td rowspan="2">Definition</td>
<td>Requirements Definition</td>
<td>Q1 2007</td>
<td colspan="2">Q4 2007</td>
<td>Q4 2008</td>
<td>Q2 2007</td>
<td colspan="2">Q2 2008</td>
<td>Q1 2009</td>
</tr>
<tr class="odd">
<td>Design</td>
<td>Q1 2007</td>
<td colspan="2">Q1 2008</td>
<td>Q1 2009</td>
<td>Q2 2007</td>
<td colspan="2">Q2 2008</td>
<td>Q2 2009</td>
</tr>
<tr class="even">
<td rowspan="2">Construction and Validation</td>
<td>Development</td>
<td>Q1 2007</td>
<td colspan="2">Q2 2008</td>
<td>Q1 2009</td>
<td>Q2 2007</td>
<td colspan="2">Q4 2008</td>
<td>Q3 2009</td>
</tr>
<tr class="odd">
<td>Testing</td>
<td>Q3 2007</td>
<td colspan="2">Q3 2008</td>
<td>Q3 2009</td>
<td>Q1 2008</td>
<td colspan="2">Q1 2009</td>
<td>Q1 2010</td>
</tr>
<tr class="even">
<td colspan="2">Implementation</td>
<td>Q1 2008</td>
<td colspan="2">Q1 2009</td>
<td>Q1 2010</td>
<td>Q1 2008</td>
<td colspan="2">Q1 2009</td>
<td>Q1 2010</td>
</tr>
<tr class="odd">
<td colspan="2">Support and Improvement</td>
<td>Q1 2008</td>
<td colspan="2">Q1 2009</td>
<td>Q1 2010</td>
<td>Continuous</td>
<td colspan="2">Continuous</td>
<td>Continuous</td>
</tr>
<tr class="even">
<td colspan="2">Retirement</td>
<td>TBD</td>
<td colspan="2">TBD</td>
<td>TBD</td>
<td>TBD</td>
<td colspan="2">TBD</td>
<td>TBD</td>
</tr>
<tr class="odd">
<td colspan="11"><strong>Segment/Program: Knowledge and Data Services –
OCIO</strong></td>
</tr>
<tr class="even">
<td rowspan="3">Data Warehouse</td>
<td colspan="2">Implementation</td>
<td colspan="4">Q1 2006</td>
<td colspan="4">Q3 2006</td>
</tr>
<tr class="odd">
<td colspan="2">Support and Improvement</td>
<td colspan="4">Q4 2006</td>
<td colspan="4">On-going</td>
</tr>
<tr class="even">
<td colspan="2">Retirement</td>
<td colspan="4">TBD</td>
<td colspan="4">TBD</td>
</tr>
<tr class="odd">
<td colspan="11"><strong>Segment/Program: ITI – OCIO</strong></td>
</tr>
<tr class="even">
<td rowspan="3">EDUCATE</td>
<td colspan="2">Implementation</td>
<td colspan="4">Q1 2008</td>
<td colspan="4">Q2 2008</td>
</tr>
<tr class="odd">
<td colspan="2">Support and Improvement</td>
<td colspan="4">Q2 2008</td>
<td colspan="4">On-going</td>
</tr>
<tr class="even">
<td colspan="2">Retirement</td>
<td colspan="4">TBD</td>
<td colspan="4">TBD</td>
</tr>
</tbody>
</table>

### ED Projects Life Cycle Start/End Dates per Segment

The following table provides a detailed start and end dates, per Life
Cycle Phase, for projects associated with ED Segment Architectures.
These detailed schedules correspond directly to the [ED's Project
Timelines](#ed-transition-sequencing-plan).

These segments will be detailed and authorized in writing according to
the [ED's Segment Architecture Prioritization
schedule](#refine-and-prioritize-segments).

[]{#__RefHeading___Toc191804632 .anchor}Table 31: Detailed ED Segment
Architecture Projects

+---------------------+--------------------+-------------+-------------+
| **Project**         | **Stage Gate**     | **Start     | **End       |
|                     |                    | Date**      | Date**      |
|                     | **Substage Gate**  |             |             |
+=====================+====================+=============+=============+
| **Segment/Program:  |                    |             |             |
| Financial           |                    |             |             |
| Management --       |                    |             |             |
| OCFO**              |                    |             |             |
+---------------------+--------------------+-------------+-------------+
| **CPSS**            | Implementation     | Q1 2005     | Q1 2005     |
|                     |                    | (Web        |             |
|                     |                    | Version)    |             |
+---------------------+--------------------+-------------+-------------+
|                     | Support and        | Q1 2005     | On-going    |
|                     | Improvement        |             |             |
+---------------------+--------------------+-------------+-------------+
|                     | Retirement         | TBD         | TBD         |
+---------------------+--------------------+-------------+-------------+
| **FMSS**            | Implementation     | Q3 2002     | Q1 2006     |
+---------------------+--------------------+-------------+-------------+
|                     | Support and        | Q1 2006     | On-going    |
|                     | Improvement        |             |             |
+---------------------+--------------------+-------------+-------------+
|                     | Retirement         | TBD         | TBD         |
+---------------------+--------------------+-------------+-------------+
| **ISS**             | Implementation     | Q2 1997     | Q2 1998     |
|                     | -Set up EDCAPS     |             |             |
|                     | infrastructure     |             |             |
+---------------------+--------------------+-------------+-------------+
|                     | Support and        | Q2 1998     | On-going    |
|                     | Improvement        |             |             |
+---------------------+--------------------+-------------+-------------+
|                     | Retirement         | TBD         | TBD         |
+---------------------+--------------------+-------------+-------------+
| **TMS**             | Implementation     | Q2 2004     | Q4 2006     |
+---------------------+--------------------+-------------+-------------+
|                     | Support and        | Q1 2007     | On-going    |
|                     | Improvement        |             |             |
+---------------------+--------------------+-------------+-------------+
|                     | Retirement         | TBD         | Q4 2017     |
+---------------------+--------------------+-------------+-------------+
| **Segment/Program:  |                    |             |             |
| Identity Management |                    |             |             |
| -- OCIO**           |                    |             |             |
+---------------------+--------------------+-------------+-------------+
| E-Authentication    | Implementation     | Q4 2005     | Q2 2006     |
+---------------------+--------------------+-------------+-------------+
|                     | Support and        | Q3 2006     | On-going    |
|                     | Improvement        |             |             |
+---------------------+--------------------+-------------+-------------+
|                     | Retirement         | TBD         | TBD         |
+---------------------+--------------------+-------------+-------------+
| **Segment/Program:  |                    |             |             |
| Research and        |                    |             |             |
| Statistics Services |                    |             |             |
| -- IES**            |                    |             |             |
+---------------------+--------------------+-------------+-------------+
| NCES Web Support    | Implementation     | Q3 1998     | Q4 1998     |
+---------------------+--------------------+-------------+-------------+
|                     | Support and        | Q1 2005     | Q2 2009     |
|                     | Improvement        |             |             |
+---------------------+--------------------+-------------+-------------+
|                     | Retirement         | TBD         | TBD         |
+---------------------+--------------------+-------------+-------------+
| **IPEDS**           | Implementation     | Q1 2000     | Q4 2001     |
+---------------------+--------------------+-------------+-------------+
|                     | Support and        | Q1 2001     | On-going    |
|                     | Improvement        |             |             |
+---------------------+--------------------+-------------+-------------+
|                     | Retirement         | TBD         | TBD         |
+---------------------+--------------------+-------------+-------------+
| **NAED**            | Implementation     |             |             |
+---------------------+--------------------+-------------+-------------+
|                     | NAEP Integrated    | Q2 2008     | Q1 2009     |
|                     | Management System  |             |             |
|                     | Version 4.0        |             |             |
+---------------------+--------------------+-------------+-------------+
|                     | NAEP Web Content   | Q1 2009     | Q4 2009     |
|                     | Management System  |             |             |
|                     | Upgrade 2.0        |             |             |
+---------------------+--------------------+-------------+-------------+
|                     | NAEP Network       | Q1 2010     | Q4 2010     |
|                     | Upgrade Version    |             |             |
|                     | 3.0                |             |             |
+---------------------+--------------------+-------------+-------------+
|                     | NAEP CRM           | Q1 2011     | Q4 2011     |
|                     | Consolidation and  |             |             |
|                     | Upgrade            |             |             |
+---------------------+--------------------+-------------+-------------+
|                     | NAEP Integrated    | Q1 2012     | Q4 2012     |
|                     | Management System  |             |             |
|                     | Enhancement        |             |             |
|                     | Version 5.0        |             |             |
+---------------------+--------------------+-------------+-------------+
|                     | Support and        | Q1 2008     | Q4 2012     |
|                     | Improvement        |             |             |
+---------------------+--------------------+-------------+-------------+
|                     | Retirement         | Q2 2008     | Q2 2008     |
|                     |                    |             |             |
|                     | Process            | Q2 2008     | Q4 2008     |
|                     | Improvement Log    |             |             |
|                     |                    | Q2 2008     | Q4 2008     |
|                     | NAEP CRM 1.0       |             |             |
|                     | Applications       |             |             |
|                     |                    |             |             |
|                     | ADTracker          |             |             |
+---------------------+--------------------+-------------+-------------+
| **ERIC**            | Implementation     | Q2 2004     | Q4 2004     |
+---------------------+--------------------+-------------+-------------+
|                     | Support and        | Q1 2005     | On-going    |
|                     | Improvement        |             |             |
+---------------------+--------------------+-------------+-------------+
|                     | Retirement         | N/A         | N/A         |
+---------------------+--------------------+-------------+-------------+
| **Segment/Program:  |                    |             |             |
| Human Resources     |                    |             |             |
| Management -- OM**  |                    |             |             |
+---------------------+--------------------+-------------+-------------+
| ID Access Control   | Implementation     | Q1 2004     | Q4 2007     |
| (EDSTAR)            |                    |             |             |
+---------------------+--------------------+-------------+-------------+
|                     | Support and        | Q1 2008     | On-going    |
|                     | Improvement        |             |             |
+---------------------+--------------------+-------------+-------------+
|                     | Retirement         | N/A         | N/A         |
+---------------------+--------------------+-------------+-------------+
| **Segment/Program:  |                    |             |             |
| Evaluation and      |                    |             |             |
| Policy Analysis --  |                    |             |             |
| OPEDP**             |                    |             |             |
+---------------------+--------------------+-------------+-------------+
| EDEN                | Support and        | Q4 2004     | On-going    |
|                     | Improvement        |             |             |
+---------------------+--------------------+-------------+-------------+
|                     | Retirement         | N/A         | N/A         |
+---------------------+--------------------+-------------+-------------+
| **Segment/Program:  |                    |             |             |
| Information         |                    |             |             |
| Dissemination --    |                    |             |             |
| OESE**              |                    |             |             |
+---------------------+--------------------+-------------+-------------+
| MSIX                | Implementation     | Q4 2007     | Q4 2007     |
+---------------------+--------------------+-------------+-------------+
|                     | Support and        | Q1 2008     | Q4 2012     |
|                     | Improvement        |             |             |
+---------------------+--------------------+-------------+-------------+
|                     | Retirement         | TBD         | TBD         |
+---------------------+--------------------+-------------+-------------+

# IT Investment Milestones

## Implementation Milestones

The Department of Education's major and significant IT investments have
defined specific implementation milestones throughout the course of
their respective life cycles. Implementation milestones (associated with
specific completion dates) represent:

Individual stages into which a program or project is divided for
monitoring and measurement of work performance.

A major scheduled event that indicates the completion of a major stage
of the project, leading towards the realization of its Target
Architecture.

Implementation milestones result in performance milestones. Performance
milestones are quantifiable metrics that are direct, business and
results-oriented outcomes of implementation efforts - thereby
rationalizing the need/purpose of implementation milestones and defining
measurable performance improvements.

The Department actively monitors investment milestones to manage and
monitor investments throughout implementation.

## FSA Investment Milestones

Please click
[here](../../../FSA%202008%20OMB%20EA%20Self-Assessment/FSA%202008%20OMB%20EA%20Self-Assessment.doc)
to view Federal Student Aid's IT Investment Milestones (captured as part
of the Loans Segment Architecture).

## G5 Milestones

The following table (Table 32) defines the milestones for G5 phases, I,
II, and III, providing measurement indicators, fiscal year of
milestones, baselines, planned improvements, and actual
results/completion dates:

[]{#__RefHeading___Toc191804633 .anchor}Table 32: G5 Milestones

+--------+--------------+---+-----------+-------------+---------------+
| *      | *            | * | **B       | **Planned   | **Actual      |
| *Miles | *Measurement | * | aseline** | Improvement | Results /     |
| tone** | Indicator**  | F |           | to the      | Completion    |
|        |              | i |           | Baseline**  | Dates**       |
| **     |              | s |           |             |               |
| Type** |              | c |           |             |               |
|        |              | a |           |             |               |
|        |              | l |           |             |               |
|        |              | Y |           |             |               |
|        |              | e |           |             |               |
|        |              | a |           |             |               |
|        |              | r |           |             |               |
|        |              | * |           |             |               |
|        |              | * |           |             |               |
+========+==============+===+===========+=============+===============+
| **Impl | G5 Phase I   | 2 |           |             | Q1 2008       |
| ementa | Implemented  | 0 |           |             |               |
| tion** | (Payments)   | 0 |           |             |               |
|        |              | 8 |           |             |               |
+--------+--------------+---+-----------+-------------+---------------+
| Perfo  | System       | 2 | G5 will   | 98%         | Results       |
| rmance | Availability | 0 | be        | a           | available Q4  |
|        |              | 0 | available | vailability | 2008          |
|        |              | 8 | 95% of    |             |               |
|        |              |   | the time  |             |               |
+--------+--------------+---+-----------+-------------+---------------+
| Perfo  | System       | 2 | G5 will   | 98          | Results       |
| rmance | Availability | 0 | be        | a           | available Q4  |
|        |              | 0 | available | vailability | 2009          |
|        |              | 9 | 95% of    |             |               |
|        |              |   | the time  |             |               |
+--------+--------------+---+-----------+-------------+---------------+
| Perfo  | System       | 2 | G5 will   | Maintain    | Results       |
| rmance | Availability | 0 | be        | 98%         | available Q4  |
|        |              | 1 | available | a           | 2010          |
|        |              | 0 | 95% of    | vailability |               |
|        |              |   | the time  |             |               |
+--------+--------------+---+-----------+-------------+---------------+
| Perfo  | System       | 2 | G5 will   | Maintain    | Results       |
| rmance | Availability | 0 | be        | 98%         | available Q4  |
|        |              | 1 | available | a           | 2011          |
|        |              | 1 | 95% of    | vailability |               |
|        |              |   | the time  |             |               |
+--------+--------------+---+-----------+-------------+---------------+
| Perfo  | Timeliness   | 2 | Resolved  | 98%         | Results       |
| rmance | of Hotline   | 0 | -95% @ 24 | resolved    | available Q4  |
|        | issues       | 0 | hr 98     | \@24 hours  | 2008          |
|        |              | 8 |           |             |               |
+--------+--------------+---+-----------+-------------+---------------+
| Perfo  | Timeliness   | 2 | Resolved  | 98%         | Results       |
| rmance | of Hotline   | 0 | -95% @ 24 | resolved    | available Q4  |
|        | issues       | 0 | hr 98     | \@24 hours  | 2009          |
|        |              | 9 |           |             |               |
+--------+--------------+---+-----------+-------------+---------------+
| Perfo  | Timeliness   | 2 | Resolved  | Maintain    | Results       |
| rmance | of Hotline   | 0 | -95% @ 24 | 98%         | available Q4  |
|        | issues       | 1 | hr 98     | resolved    | 2010          |
|        |              | 0 |           | \@24 hours  |               |
+--------+--------------+---+-----------+-------------+---------------+
| Perfo  | Timeliness   | 2 | Resolved  | Maintain    | Results       |
| rmance | of Hotline   | 0 | -95% @ 24 | 98%         | available Q4  |
|        | issues       | 1 | hr 98     | resolved    | 2011          |
|        |              | 1 |           | \@24 hours  |               |
+--------+--------------+---+-----------+-------------+---------------+
| **Impl | G5 Phase II  | 2 |           |             | Q1 2009       |
| ementa | Implemented  | 0 |           |             |               |
| tion** | (Planning &  | 0 |           |             |               |
|        | Scheduling)  | 9 |           |             |               |
+--------+--------------+---+-----------+-------------+---------------+
| Perfo  | Percentage   | 2 | 80        | Increase to | Results       |
| rmance | of grant     | 0 |           | 85%         | available Q4  |
|        | applications | 0 |           |             | 2009          |
|        |              | 9 |           |             |               |
|        | submitted    |   |           |             |               |
|        | el           |   |           |             |               |
|        | ectronically |   |           |             |               |
|        | (for         |   |           |             |               |
|        | programs     |   |           |             |               |
|        | pa           |   |           |             |               |
|        | rticipating) |   |           |             |               |
+--------+--------------+---+-----------+-------------+---------------+
| Perfo  | Percentage   | 2 | TBD       | Increase to | Results       |
| rmance | of grant     | 0 | 8/2009    | 90%         | available Q4  |
|        | applications | 1 |           |             | 2010          |
|        |              | 0 |           |             |               |
|        | submitted    |   |           |             |               |
|        | el           |   |           |             |               |
|        | ectronically |   |           |             |               |
|        | (for         |   |           |             |               |
|        | programs     |   |           |             |               |
|        | pa           |   |           |             |               |
|        | rticipating) |   |           |             |               |
+--------+--------------+---+-----------+-------------+---------------+
| Perfo  | Percentage   | 2 | TBD       | Increase to | Results       |
| rmance | of grant     | 0 | 8/2010    | 95%         | available Q4  |
|        | applications | 1 |           |             | 2011          |
|        |              | 1 |           |             |               |
|        | submitted    |   |           |             |               |
|        | el           |   |           |             |               |
|        | ectronically |   |           |             |               |
|        | (for         |   |           |             |               |
|        | programs     |   |           |             |               |
|        | pa           |   |           |             |               |
|        | rticipating) |   |           |             |               |
+--------+--------------+---+-----------+-------------+---------------+
| **Impl | **G5 Phase   | * |           |             | **Q1 2010**   |
| ementa | III          | * |           |             |               |
| tion** | Implemented  | 2 |           |             |               |
|        | (Post        | 0 |           |             |               |
|        | Award)**     | 1 |           |             |               |
|        |              | 0 |           |             |               |
|        |              | * |           |             |               |
|        |              | * |           |             |               |
+--------+--------------+---+-----------+-------------+---------------+
| Perfo  | e-Signature  | 2 | 75% of    | 75%         | Results       |
| rmance | feature      | 0 | Grants    |             | available Q4  |
|        | implemented  | 1 | Award     |             | 2010          |
|        |              | 0 | Noti      |             |               |
|        |              |   | fications |             |               |
|        |              |   | (GAN's)   |             |               |
|        |              |   | will be   |             |               |
|        |              |   | sent      |             |               |
|        |              |   | elect     |             |               |
|        |              |   | ronically |             |               |
+--------+--------------+---+-----------+-------------+---------------+
| Perfo  | e-Signature  | 2 | 75% of    | Increase to | Results       |
| rmance | feature      | 0 | Grants    | 80%         | available Q4  |
|        | implemented  | 1 | Award     |             | 2011          |
|        |              | 1 | Noti      |             |               |
|        |              |   | fications |             |               |
|        |              |   | (GAN's)   |             |               |
|        |              |   | will be   |             |               |
|        |              |   | sent      |             |               |
|        |              |   | elect     |             |               |
|        |              |   | ronically |             |               |
+--------+--------------+---+-----------+-------------+---------------+

## Data Warehouse Milestones

The following table (Table 33) defines the milestones for Data
Warehouse, providing measurement indicators, fiscal year of milestones,
baselines, planned improvements, and actual results/completion dates:

[]{#__RefHeading___Toc191804634 .anchor}Table 33: Data Warehouse
Milestones

+--------+---------------+---+------------+------------+-------------+
| *      | **Measurement | * | **         | **Planned  | **Actual    |
| *Miles | Indicator**   | * | Baseline** | I          | Results /   |
| tone** |               | F |            | mprovement | Completion  |
|        |               | i |            | to the     | Dates**     |
| **     |               | s |            | Baseline** |             |
| Type** |               | c |            |            |             |
|        |               | a |            |            |             |
|        |               | l |            |            |             |
|        |               | Y |            |            |             |
|        |               | e |            |            |             |
|        |               | a |            |            |             |
|        |               | r |            |            |             |
|        |               | * |            |            |             |
|        |               | * |            |            |             |
+========+===============+===+============+============+=============+
| **Impl | Implement     | 2 |            |            | Q4 2006     |
| ementa | Data          | 0 |            |            |             |
| tion** | Warehouse     | 0 |            |            |             |
|        | solution      | 6 |            |            |             |
+--------+---------------+---+------------+------------+-------------+
| Perfo  | One           | 2 | 1          | 1          | 160,000,000 |
| rmance | measurable    | 0 | 66,000,000 | 60,000,000 | Investment  |
|        | indicator of  | 0 |            |            | retired \-- |
|        | improved      | 6 |            |            | no          |
|        | Grants        |   |            |            | performance |
|        | Management is |   |            |            | metrics     |
|        | the reduction |   |            |            | tracked and |
|        | in grants     |   |            |            | reported    |
|        | funds         |   |            |            | beyond      |
|        | returned to   |   |            |            | FY06.       |
|        | the Treasury  |   |            |            |             |
|        | because       |   |            |            |             |
|        | states have   |   |            |            |             |
|        | not obligated |   |            |            |             |
|        | the funds     |   |            |            |             |
|        | within the    |   |            |            |             |
|        | required      |   |            |            |             |
|        | timeframes.   |   |            |            |             |
|        | Unit of       |   |            |            |             |
|        | Measurement   |   |            |            |             |
|        | dollars       |   |            |            |             |
|        | returned to   |   |            |            |             |
|        | Treasury.     |   |            |            |             |
+--------+---------------+---+------------+------------+-------------+
| Perfo  | New           | 2 | 1          | 4          | 4 new       |
| rmance | capabilities  | 0 |            |            | c           |
|        | launched      | 0 |            |            | apabilities |
|        | deliver       | 6 |            |            | in place    |
|        | demonstrable  |   |            |            | (Grants     |
|        | improvements  |   |            |            | Monitoring  |
|        | in grants     |   |            |            | Reports,    |
|        | fund usage    |   |            |            | Grants Risk |
|        | and           |   |            |            | Monitoring  |
|        | compliance.   |   |            |            | Reports,    |
|        | Unit of       |   |            |            | EDEN        |
|        | measurement   |   |            |            | Profile     |
|        | equals number |   |            |            | Reports,    |
|        | of            |   |            |            | and ad hoc  |
|        | capabilities  |   |            |            | Grants      |
|        | in place.     |   |            |            | Reports).   |
|        |               |   |            |            | This        |
|        |               |   |            |            | measure was |
|        |               |   |            |            | d           |
|        |               |   |            |            | iscontinued |
|        |               |   |            |            | for future  |
|        |               |   |            |            | years.      |
+--------+---------------+---+------------+------------+-------------+
| Perfo  | Number of     | 2 | 1          | 3          | 3           |
| rmance | Program       | 0 |            |            | Investment  |
|        | Offices that  | 0 |            |            | retired \-- |
|        | have          | 6 |            |            | no          |
|        | benefited     |   |            |            | performance |
|        | from improved |   |            |            | metrics     |
|        | knowledge     |   |            |            | tracked and |
|        | management in |   |            |            | reported    |
|        | the grants    |   |            |            | beyond      |
|        | and           |   |            |            | FY06.       |
|        | evaluation    |   |            |            |             |
|        | areas. Unit   |   |            |            |             |
|        | of            |   |            |            |             |
|        | Measurement   |   |            |            |             |
|        | is number of  |   |            |            |             |
|        | Program       |   |            |            |             |
|        | Offices.      |   |            |            |             |
+--------+---------------+---+------------+------------+-------------+
| Perfo  | Int           | 2 | 1          | 4          | 4 new       |
| rmance | eroperability | 0 |            |            | a           |
|        | measurement.  | 0 |            |            | pplications |
|        | Unit of       | 6 |            |            | share data  |
|        | measurement   |   |            |            | and service |
|        | is the number |   |            |            | components. |
|        | of new        |   |            |            | The Data    |
|        | applications. |   |            |            | Warehouse   |
|        | Number of new |   |            |            | contains    |
|        | capabilities  |   |            |            | EDEN        |
|        | that share    |   |            |            | Submission  |
|        | common data   |   |            |            | data, GAPS  |
|        | definitions,  |   |            |            | data, CSPR  |
|        | data          |   |            |            | data, and   |
|        | repository    |   |            |            | EDEN        |
|        | (data         |   |            |            | profile     |
|        | warehouse)    |   |            |            | data. EDW   |
|        | and end user  |   |            |            | realized    |
|        | data access   |   |            |            | cost        |
|        | and analysis  |   |            |            | savings of  |
|        | tools.        |   |            |            | over \$600K |
|        |               |   |            |            | as a result |
|        |               |   |            |            | of merging  |
|        |               |   |            |            | EDEN        |
|        |               |   |            |            | reporting   |
|        |               |   |            |            | with the    |
|        |               |   |            |            | EDW.        |
+--------+---------------+---+------------+------------+-------------+
| Perfo  | Grants        | 2 | 1          | 1          |  \$         |
| rmance | Management:   | 0 | 60,000,000 | 60,000,000 | 160,000,000 |
|        | Maintain      | 0 |            |            | grants      |
|        | grants funds  | 7 |            |            | funds were  |
|        | returned to   |   |            |            | returned to |
|        | the Treasury  |   |            |            | the         |
|        | because       |   |            |            | Treasury    |
|        | states have   |   |            |            | (maintain   |
|        | not obligated |   |            |            | status)     |
|        | the funds     |   |            |            |             |
|        | within the    |   |            |            |             |
|        | required      |   |            |            |             |
|        | timeframes.   |   |            |            |             |
|        | Unit of       |   |            |            |             |
|        | Measurement   |   |            |            |             |
|        | dollars       |   |            |            |             |
|        | returned to   |   |            |            |             |
|        | Treasury.     |   |            |            |             |
+--------+---------------+---+------------+------------+-------------+
| Perfo  | Reducing the  | 2 | 33.4%      | 30%        | 30% of      |
| rmance | number of     | 0 |            |            | grantees    |
|        | grantees with | 0 |            |            | with high   |
|        | high          | 7 |            |            | enterprise  |
|        | enterprise    |   |            |            | risk        |
|        | risk          |   |            |            | (m          |
|        | management    |   |            |            | aintained). |
|        | ratings. Unit |   |            |            |             |
|        | of            |   |            |            |             |
|        | measurement   |   |            |            |             |
|        | is the        |   |            |            |             |
|        | percentage of |   |            |            |             |
|        | formula grant |   |            |            |             |
|        | funds awarded |   |            |            |             |
|        | to grantees   |   |            |            |             |
|        | with high     |   |            |            |             |
|        | ratings.      |   |            |            |             |
+--------+---------------+---+------------+------------+-------------+
| Perfo  | Int           | 2 | 4          | 4          |  4          |
| rmance | eroperability | 0 |            |            | a           |
|        | measurement.  | 0 |            |            | pplications |
|        | Unit of       | 7 |            |            | were        |
|        | measurement   |   |            |            | maintained  |
|        | is the number |   |            |            | to share    |
|        | of new        |   |            |            | common      |
|        | applications. |   |            |            | data.       |
|        |               |   |            |            |             |
|        | Maintain the  |   |            |            |             |
|        | number of     |   |            |            |             |
|        | capabilities  |   |            |            |             |
|        | that share    |   |            |            |             |
|        | common data   |   |            |            |             |
|        | definitions,  |   |            |            |             |
|        | data          |   |            |            |             |
|        | repository    |   |            |            |             |
|        | (data         |   |            |            |             |
|        | warehouse)    |   |            |            |             |
|        | and end user  |   |            |            |             |
|        | data access   |   |            |            |             |
|        | and analysis  |   |            |            |             |
|        | tools.        |   |            |            |             |
+--------+---------------+---+------------+------------+-------------+
| Perfo  | Maintain the  | 2 | 5          | 5          |   7 Program |
| rmance | number of     | 0 |            |            | Offices     |
|        | Program       | 0 |            |            | that have   |
|        | Offices that  | 7 |            |            | benefited   |
|        | have          |   |            |            | from        |
|        | benefited     |   |            |            | improved    |
|        | from improved |   |            |            | knowledge   |
|        | knowledge     |   |            |            | management  |
|        | management in |   |            |            | in the      |
|        | the grants    |   |            |            | grants and  |
|        | and           |   |            |            | evaluation  |
|        | evaluation    |   |            |            | areas.      |
|        | areas. Unit   |   |            |            |             |
|        | of            |   |            |            |             |
|        | Measurement   |   |            |            |             |
|        | is number of  |   |            |            |             |
|        | Program       |   |            |            |             |
|        | Offices.      |   |            |            |             |
+--------+---------------+---+------------+------------+-------------+
| Perfo  | Grants        | 2 | 1          | 1          | On-Going    |
| rmance | Management:   | 0 | 60,000,000 | 60,000,000 |             |
|        | Maintain      | 0 |            |            |             |
|        | grants funds  | 8 |            |            |             |
|        | returned to   |   |            |            |             |
|        | the Treasury  |   |            |            |             |
|        | because       |   |            |            |             |
|        | states have   |   |            |            |             |
|        | not obligated |   |            |            |             |
|        | the funds     |   |            |            |             |
|        | within the    |   |            |            |             |
|        | required      |   |            |            |             |
|        | timeframes.   |   |            |            |             |
|        | Unit of       |   |            |            |             |
|        | Measurement   |   |            |            |             |
|        | dollars       |   |            |            |             |
|        | returned to   |   |            |            |             |
|        | Treasury.     |   |            |            |             |
+--------+---------------+---+------------+------------+-------------+
| Perfo  | Maintain the  | 2 | 30%        | 30%        | On-Going    |
| rmance | number of     | 0 |            |            |             |
|        | grantees with | 0 |            |            |             |
|        | high          | 8 |            |            |             |
|        | enterprise    |   |            |            |             |
|        | risk          |   |            |            |             |
|        | management    |   |            |            |             |
|        | ratings. Unit |   |            |            |             |
|        | of            |   |            |            |             |
|        | measurement   |   |            |            |             |
|        | is the        |   |            |            |             |
|        | percentage of |   |            |            |             |
|        | formula grant |   |            |            |             |
|        | funds awarded |   |            |            |             |
|        | to grantees   |   |            |            |             |
|        | with high     |   |            |            |             |
|        | ratings.      |   |            |            |             |
+--------+---------------+---+------------+------------+-------------+
| Perfo  | Maintain the  | 2 | 7          | 7          |  On-Going   |
| rmance | number of     | 0 |            |            |             |
|        | Program       | 0 |            |            |             |
|        | Offices that  | 8 |            |            |             |
|        | have          |   |            |            |             |
|        | benefited     |   |            |            |             |
|        | from improved |   |            |            |             |
|        | knowledge     |   |            |            |             |
|        | management in |   |            |            |             |
|        | the grants    |   |            |            |             |
|        | and           |   |            |            |             |
|        | evaluation    |   |            |            |             |
|        | areas. Unit   |   |            |            |             |
|        | of            |   |            |            |             |
|        | Measurement   |   |            |            |             |
|        | is number of  |   |            |            |             |
|        | Program       |   |            |            |             |
|        | Offices.      |   |            |            |             |
+--------+---------------+---+------------+------------+-------------+
| Perfo  | Int           | 2 | 4          | 4          | On-Going    |
| rmance | eroperability | 0 |            |            |             |
|        | measurement.  | 0 |            |            |             |
|        | Unit of       | 8 |            |            |             |
|        | measurement   |   |            |            |             |
|        | is the number |   |            |            |             |
|        | of new        |   |            |            |             |
|        | applications. |   |            |            |             |
|        |               |   |            |            |             |
|        | Maintain the  |   |            |            |             |
|        | number of     |   |            |            |             |
|        | capabilities  |   |            |            |             |
|        | that share    |   |            |            |             |
|        | common data   |   |            |            |             |
|        | definitions,  |   |            |            |             |
|        | data          |   |            |            |             |
|        | repository    |   |            |            |             |
|        | (data         |   |            |            |             |
|        | warehouse)    |   |            |            |             |
|        | and end user  |   |            |            |             |
|        | data access   |   |            |            |             |
|        | and analysis  |   |            |            |             |
|        | tools.        |   |            |            |             |
+--------+---------------+---+------------+------------+-------------+
| Perfo  | Grants        | 2 | 1          | 1          | On-Going    |
| rmance | Management:   | 0 | 60,000,000 | 60,000,000 |             |
|        |               | 0 |            |            |             |
|        | Maintain      | 9 |            |            |             |
|        | grants funds  |   |            |            |             |
|        | returned to   |   |            |            |             |
|        | the Treasury  |   |            |            |             |
|        | because       |   |            |            |             |
|        | states have   |   |            |            |             |
|        | not obligated |   |            |            |             |
|        | the funds     |   |            |            |             |
|        | within the    |   |            |            |             |
|        | required      |   |            |            |             |
|        | timeframes.   |   |            |            |             |
|        | Unit of       |   |            |            |             |
|        | Measurement   |   |            |            |             |
|        | dollars       |   |            |            |             |
|        | returned to   |   |            |            |             |
|        | Treasury.     |   |            |            |             |
+--------+---------------+---+------------+------------+-------------+
| Perfo  | Maintain the  | 2 | 30%        | 30%        | On-Going    |
| rmance | number of     | 0 |            |            |             |
|        | grantees with | 0 |            |            |             |
|        | high          | 9 |            |            |             |
|        | enterprise    |   |            |            |             |
|        | risk          |   |            |            |             |
|        | management    |   |            |            |             |
|        | ratings. Unit |   |            |            |             |
|        | of            |   |            |            |             |
|        | measurement   |   |            |            |             |
|        | is the        |   |            |            |             |
|        | percentage of |   |            |            |             |
|        | formula grant |   |            |            |             |
|        | funds awarded |   |            |            |             |
|        | to grantees   |   |            |            |             |
|        | with high     |   |            |            |             |
|        | ratings.      |   |            |            |             |
+--------+---------------+---+------------+------------+-------------+
| Perfo  | Maintain the  | 2 | 7          | 7          | On-Going    |
| rmance | number of     | 0 |            |            |             |
|        | Program       | 0 |            |            |             |
|        | Offices that  | 9 |            |            |             |
|        | have          |   |            |            |             |
|        | benefited     |   |            |            |             |
|        | from improved |   |            |            |             |
|        | knowledge     |   |            |            |             |
|        | management in |   |            |            |             |
|        | the grants    |   |            |            |             |
|        | and           |   |            |            |             |
|        | evaluation    |   |            |            |             |
|        | areas. Unit   |   |            |            |             |
|        | of            |   |            |            |             |
|        | Measurement   |   |            |            |             |
|        | is number of  |   |            |            |             |
|        | Program       |   |            |            |             |
|        | Offices.      |   |            |            |             |
+--------+---------------+---+------------+------------+-------------+
| Perfo  | Int           | 2 | 4          | 4          | On-Going    |
| rmance | eroperability | 0 |            |            |             |
|        | measurement.  | 0 |            |            |             |
|        | Unit of       | 9 |            |            |             |
|        | measurement   |   |            |            |             |
|        | is the number |   |            |            |             |
|        | of new        |   |            |            |             |
|        | applications. |   |            |            |             |
|        |               |   |            |            |             |
|        | Maintain the  |   |            |            |             |
|        | number of     |   |            |            |             |
|        | capabilities  |   |            |            |             |
|        | that share    |   |            |            |             |
|        | common data   |   |            |            |             |
|        | definitions,  |   |            |            |             |
|        | data          |   |            |            |             |
|        | repository    |   |            |            |             |
|        | (data         |   |            |            |             |
|        | warehouse)    |   |            |            |             |
|        | and end user  |   |            |            |             |
|        | data access   |   |            |            |             |
|        | and analysis  |   |            |            |             |
|        | tools.        |   |            |            |             |
+--------+---------------+---+------------+------------+-------------+

## EDUCATE Milestones

The following table (Table 34) defines the milestones for EDUCATE,
providing measurement indicators, fiscal year of milestones, baselines,
planned improvements, and actual results/completion dates:

[]{#__RefHeading___Toc191804635 .anchor}Table 34: EDUCATE Milestones

+--------+---------------+---+--------------+------------+------------+
| *      | **Measurement | * | **Baseline** | **Planned  | **Actual   |
| *Miles | Indicator**   | * |              | I          | Results    |
| tone** |               | F |              | mprovement | /**        |
|        |               | i |              | to the     |            |
| **     |               | s |              | Baseline** | **         |
| Type** |               | c |              |            | Completion |
|        |               | a |              |            | Dates**    |
|        |               | l |              |            |            |
|        |               | Y |              |            |            |
|        |               | e |              |            |            |
|        |               | a |              |            |            |
|        |               | r |              |            |            |
|        |               | * |              |            |            |
|        |               | * |              |            |            |
+========+===============+===+==============+============+============+
| **Impl | Perform IT    | 2 |              |            | Q4 2008    |
| ementa | Refresh Rapid | 0 |              |            |            |
| tion** | Achievement   | 0 |              |            |            |
|        | of N-1        | 8 |              |            |            |
|        | (Hardware)    |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | IT Refresh    | 2 | 100 % N-1    | Maintain   | Q4 2008    |
| rmance | Rapid         | 0 |              | 100% N-1   |            |
|        | Achievement   | 0 |              |            |            |
|        | of N-1        | 8 |              |            |            |
|        | (Hardware)    |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Go Live with  | 2 |              |            | Q1 2008    |
| ementa | OPAS          | 0 |              |            |            |
| tion** | processes     | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Achieve 100%  | 2 | 100%         | Maintain   | Q1 2008    |
| rmance | i             | 0 |              | 100%       |            |
|        | mplementation | 0 |              |            |            |
|        | of the        | 8 |              |            |            |
|        | pre-defined   |   |              |            |            |
|        | CLINs (each   |   |              |            |            |
|        | CLIN          |   |              |            |            |
|        | represents a  |   |              |            |            |
|        | service       |   |              |            |            |
|        | offered by    |   |              |            |            |
|        | EDUCATE to    |   |              |            |            |
|        | the           |   |              |            |            |
|        | Department of |   |              |            |            |
|        | Education,    |   |              |            |            |
|        | see separate  |   |              |            |            |
|        | section)      |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **D    |               |   |              |            |            |
| esktop |               |   |              |            |            |
| Serv   |               |   |              |            |            |
| ices** |               |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Define        | 2 |              |            | Q1 2008    |
| ementa | Operational   | 0 |              |            |            |
| tion** | Requirements  | 0 |              |            |            |
|        | for           | 8 |              |            |            |
|        | Anti-virus    |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Complete and  | 2 |              |            | Q1 2008    |
| ementa | confirm       | 0 |              |            |            |
| tion** | detailed      | 0 |              |            |            |
|        | Inventory of  | 8 |              |            |            |
|        | hardware,     |   |              |            |            |
|        | software, and |   |              |            |            |
|        | user profiles |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Transition of | 2 |              |            | Q4 2008    |
| ementa | OS and Office | 0 |              |            |            |
| tion** | automation to | 0 |              |            |            |
|        | users         | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Maintain N-1  | 2 | N-1 (XP,     | Maintain   | Q4 2008    |
| rmance | versions of   | 0 | Vista,       | N-1 (XP,   |            |
|        | OS and Office | 0 | Office 2007) | Vista,     |            |
|        | automation to | 8 |              | Office     |            |
|        | users         |   |              | 2007)      |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | DS-1 Move,    | 2 | Standard     | Maintain   | On-Going   |
| rmance | Change, Add   | 0 | Service      | Standard   |            |
|        | and Removal   | 0 |              | Service    |            |
|        | (MCAR)        | 8 | Without      |            |            |
|        |               |   | Cabling      | Without    |            |
|        |               |   | Requirement: | Cabling    |            |
|        |               |   | No More than | Re         |            |
|        |               |   | 3 Business   | quirement: |            |
|        |               |   | Days         | No More    |            |
|        |               |   |              | than 3     |            |
|        |               |   | With Cabling | Business   |            |
|        |               |   | Requirement: | Days       |            |
|        |               |   | No More than |            |            |
|        |               |   | 10 Business  | With       |            |
|        |               |   | Days         | Cabling    |            |
|        |               |   |              | Re         |            |
|        |               |   |              | quirement: |            |
|        |               |   |              | No More    |            |
|        |               |   |              | than 10    |            |
|        |               |   |              | Business   |            |
|        |               |   |              | Days       |            |
+--------+---------------+---+--------------+------------+------------+
| **Help |               |   |              |            |            |
| Desk   |               |   |              |            |            |
| S      |               |   |              |            |            |
| upport |               |   |              |            |            |
| Serv   |               |   |              |            |            |
| ices** |               |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Deployment of | 2 |              |            | Q1 2008    |
| ementa | Helpdesk      | 0 |              |            |            |
| tion** | Tools         | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Phone Setup   | 2 |              |            | Q1 2008    |
| ementa |               | 0 |              |            |            |
| tion** |               | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Go Live       | 2 |              |            | Q1 2008    |
| ementa | (Service Desk | 0 |              |            |            |
| tion** | Ready for     | 0 |              |            |            |
|        | Operational   | 8 |              |            |            |
|        | Readiness     |   |              |            |            |
|        | Review)       |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | HD-3 RCA      | 2 | 99.90%       | Maintain   | On-Going   |
| rmance | Delivery      | 0 | delivered    | 99.90      |            |
|        |               | 0 | within the   |            |            |
|        |               | 8 | agreed upon  |            |            |
|        |               |   | time         |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | HD-1 Disable  | 2 | Less than 1  | Maintain   | On-Going   |
| rmance | User Accounts | 0 | hour         | Less than  |            |
|        |               | 0 |              | 1 hour     |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | HD -2         | 2 | Less than 4  | Maintain   | On-Going   |
| rmance | Maintain User | 0 | hours        | Less than  |            |
|        | Accounts      | 0 |              | 4 hours    |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | HD-4 First    | 2 | 80% in 5     | Maintain   | On-Going   |
| rmance | Call          | 0 | minutes      | 80% in 5   |            |
|        | Resolution    | 0 |              | minutes    |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | HD-5 Call     | 2 | Less than or | Maintain   | On-Going   |
| rmance | Abandon Rate  | 0 | equal to 7%  | Less than  |            |
|        |               | 0 |              | or equal   |            |
|        |               | 8 |              | to 7%      |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | HD-6 Average  | 2 | Less than or | Maintain   | On-Going   |
| rmance | Wait Time     | 0 | equal to 30  | Less than  |            |
|        |               | 0 | seconds      | or equal   |            |
|        |               | 8 |              | to 30      |            |
|        |               |   |              | seconds    |            |
+--------+---------------+---+--------------+------------+------------+
| **     |               |   |              |            |            |
| System |               |   |              |            |            |
| s/Data |               |   |              |            |            |
| Center |               |   |              |            |            |
| Serv   |               |   |              |            |            |
| ices** |               |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Define        | 2 |              |            | Q1 2008    |
| ementa | Operational   | 0 |              |            |            |
| tion** | Requirements  | 0 |              |            |            |
|        | for Intel     | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Design        | 2 |              |            | Q1 2008    |
| ementa | Operations    | 0 |              |            |            |
| tion** | Transition    | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Intel Ready   | 2 |              |            | Q1 2008    |
| ementa | for Transfer  | 0 |              |            |            |
| tion** | of Operations | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Define        | 2 |              |            | Q1 2008    |
| ementa | Operational   | 0 |              |            |            |
| tion** | Requirements  | 0 |              |            |            |
|        | for UNIX      | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Design        | 2 |              |            | Q1 2008    |
| ementa | Operations    | 0 |              |            |            |
| tion** | Transition    | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | UNIX Ready    | 2 |              |            | Q1 2008    |
| ementa | for Transfer  | 0 |              |            |            |
| tion** | of Operations | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Define        | 2 |              |            | Q1 2008    |
| ementa | Operational   | 0 |              |            |            |
| tion** | Requirements  | 0 |              |            |            |
|        | for Storage   | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Design        | 2 |              |            | Q1 2008    |
| ementa | Operations    | 0 |              |            |            |
| tion** | Transition    | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Storage Ready | 2 |              |            | Q1 2008    |
| ementa | for Transfer  | 0 |              |            |            |
| tion** | of Operations | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Define        | 2 |              |            | Q1 2008    |
| ementa | Operational   | 0 |              |            |            |
| tion** | Requirements  | 0 |              |            |            |
|        | for Database  | 8 |              |            |            |
|        | Services      |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Design        | 2 |              |            | Q1 2008    |
| ementa | Operations    | 0 |              |            |            |
| tion** | Transition    | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Database      | 2 |              |            | Q1 2008    |
| ementa | Services      | 0 |              |            |            |
| tion** | Ready for     | 0 |              |            |            |
|        | Transfer of   | 8 |              |            |            |
|        | Operations    |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Define        | 2 |              |            | Q1 2008    |
| ementa | Operational   | 0 |              |            |            |
| tion** | Requirements  | 0 |              |            |            |
|        | for           | 8 |              |            |            |
|        | Middleware    |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Design        | 2 |              |            | Q1 2008    |
| ementa | Operations    | 0 |              |            |            |
| tion** | Transition    | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Middleware    | 2 |              |            | Q1 2008    |
| ementa | Ready for     | 0 |              |            |            |
| tion** | Transfer of   | 0 |              |            |            |
|        | Operations    | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Define        | 2 |              |            | Q1 2008    |
| ementa | Operational   | 0 |              |            |            |
| tion** | Requirements  | 0 |              |            |            |
|        | for Data      | 8 |              |            |            |
|        | Center        |   |              |            |            |
|        | Operations    |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Design        | 2 |              |            | Q1 2008    |
| ementa | Operations    | 0 |              |            |            |
| tion** | Transition    | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Data Center   | 2 |              |            | Q1 2008    |
| ementa | Operations    | 0 |              |            |            |
| tion** | Ready for     | 0 |              |            |            |
|        | Transfer of   | 8 |              |            |            |
|        | Operations    |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Systems/Data  | 2 |              |            | Q1 2008    |
| ementa | Centers Ready | 0 |              |            |            |
| tion** | for Transfer  | 0 |              |            |            |
|        | of Operations | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | DATA CENTER   | 2 |              |            | Q4 2008    |
| ementa | MIGRATION     | 0 |              |            |            |
| tion** |               | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Completion of | 2 |              |            | Q2 2008    |
| ementa | Move Package  | 0 |              |            |            |
| tion** | 1 (dev/test)  | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Completion of | 2 |              |            | Q2 2008    |
| ementa | Move Package  | 0 |              |            |            |
| tion** | 2 (dev/test)  | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Completion of | 2 |              |            | Q2 2008    |
| ementa | Move Package  | 0 |              |            |            |
| tion** | 3 (dev/test)  | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Completion of | 2 |              |            | Q3 2008    |
| ementa | Move Package  | 0 |              |            |            |
| tion** | 4             | 0 |              |            |            |
|        | (production)  | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Completion of | 2 |              |            | Q3 2008    |
| ementa | Move Package  | 0 |              |            |            |
| tion** | 5             | 0 |              |            |            |
|        | (production)  | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Completion of | 2 |              |            | Q3 2008    |
| ementa | OXON HILL     | 0 |              |            |            |
| tion** | SITE &        | 0 |              |            |            |
|        | CONTENTS      | 8 |              |            |            |
|        | DISPOSITION   |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Deployment of | 2 |              |            | On-Going   |
| ementa | Server        | 0 |              |            |            |
| tion** | Updates       | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | SOC Ready for | 2 |              |            | Q1 2008    |
| ementa | Operations    | 0 |              |            |            |
| tion** |               | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Security      | 2 | 100%         | Maintain   | Q1 2008    |
| rmance | Ready for     | 0 |              | 100%       |            |
|        | Transfer of   | 0 |              |            |            |
|        | Operations    | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Define        | 2 |              |            | Q1 2008    |
| ementa | Operational   | 0 |              |            |            |
| tion** | Requirements  | 0 |              |            |            |
|        | for Asset     | 8 |              |            |            |
|        | Management    |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Asset         | 2 |              |            | Q1 2008    |
| ementa | Management    | 0 |              |            |            |
| tion** | Ready for     | 0 |              |            |            |
|        | Transfer of   | 8 |              |            |            |
|        | Operations    |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Define        | 2 |              |            | Q1 2008    |
| ementa | Operational   | 0 |              |            |            |
| tion** | Requirements  | 0 |              |            |            |
|        | for Service   | 8 |              |            |            |
|        | Management    |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Service       | 2 |              |            | Q1 2008    |
| ementa | Management    | 0 |              |            |            |
| tion** | Ready for     | 0 |              |            |            |
|        | Transfer of   | 8 |              |            |            |
|        | Operations    |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | ISP Hosting   | 2 | 99.6%        | Maintain   | On-Going   |
| rmance | Services      | 0 | availability | 99.6%      |            |
|        | Availability  | 0 |              | av         |            |
|        |               | 8 |              | ailability |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | ED.gov        | 2 | 99.9%        | Maintain   | On-Going   |
| rmance | Services      | 0 | availability | 99.9%      |            |
|        | Availability  | 0 |              | av         |            |
|        |               | 8 |              | ailability |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | connectED     | 2 | 99.6%        | Maintain   | On-Going   |
| rmance | Services      | 0 | availability | 99.6%      |            |
|        | Availability  | 0 |              | av         |            |
|        |               | 8 |              | ailability |            |
+--------+---------------+---+--------------+------------+------------+
| Email  |               |   |              |            |            |
| Se     |               |   |              |            |            |
| rvices |               |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Design        | 2 |              |            | Q1 2008    |
| ementa | Operations    | 0 |              |            |            |
| tion** | Transition    | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Email Ready   | 2 |              |            | Q1 2008    |
| ementa | for Transfer  | 0 |              |            |            |
| tion** | of Operations | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Email         | 2 | Availability | Maintain   | Q1 2008    |
| rmance | (Electronic   | 0 | 99.6%        | Av         |            |
|        | Messaging     | 0 |              | ailability |            |
|        | Services      | 8 |              | 99.6%      |            |
|        | Availability) |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Email Backups | 2 | 100%         | Maintain   | Q1 2008    |
| rmance | (Electronic   | 0 |              | 100 %      |            |
|        | Messaging     | 0 |              |            |            |
|        | Services      | 8 |              |            |            |
|        | Backups)      |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Ne     |               |   |              |            |            |
| twork, |               |   |              |            |            |
| T      |               |   |              |            |            |
| elecom |               |   |              |            |            |
| munica |               |   |              |            |            |
| tions, |               |   |              |            |            |
| and    |               |   |              |            |            |
| Mult   |               |   |              |            |            |
| imedia |               |   |              |            |            |
| Se     |               |   |              |            |            |
| rvices |               |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Complete VPN  | 2 |              |            | Q1 2008    |
| ementa | Setup/Testing | 0 |              |            |            |
| tion** |               | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Design        | 2 |              |            | Q1 2008    |
| ementa | Operations    | 0 |              |            |            |
| tion** | Transition    | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Network       | 2 |              |            | Q1 2008    |
| ementa | Operations    | 0 |              |            |            |
| tion** | Ready for     | 0 |              |            |            |
|        | Transfer of   | 8 |              |            |            |
|        | Operations    |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | NS-1 Managed  | 2 | Latency 120  | Maintain   | On-Going   |
| rmance | Network       | 0 | ms           | Latency    |            |
|        | Services      | 0 |              | 120 ms     |            |
|        | Availability  | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | NS-4 Network  | 2 | 99.60%       | Maintain   | On-Going   |
| rmance | Services      | 0 |              | 99.60%     |            |
|        | Availability  | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | NS-2 Remote   | 2 | Latency 120  | Maintain   | On-Going   |
| rmance | Access and    | 0 | ms           | Latency    |            |
|        | Teleworking   | 0 |              | 120 ms     |            |
|        | Services      | 8 |              |            |            |
|        | Availability  |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | NS-3          | 2 | 99.60%       | Maintain   | On-Going   |
| rmance | Aud           | 0 |              | 99.60%     |            |
|        | io/Video/Data | 0 |              |            |            |
|        | Conferencing  | 8 |              |            |            |
|        | Services      |   |              |            |            |
|        | Availability  |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | GN-1 General  | 2 | 99.60%       | Maintain   | On-Going   |
| rmance | Services      | 0 |              | 99.60%     |            |
|        | Availability  | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | GN-2 Event    | 2 | 4 levels;    | Maintain 4 | On-Going   |
| rmance | Notification  | 0 | Less Than    | levels;    |            |
|        |               | 0 | 15min/       | Less Than  |            |
|        |               | 8 | 15min/ 12    | 15min/     |            |
|        |               |   | hrs/ 24 hrs  | 15min/ 12  |            |
|        |               |   |              | hrs/ 24    |            |
|        |               |   |              | hrs        |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | GN-3 Customer | 2 | 90% at a 4/5 | Maintain   | On-Going   |
| rmance | Surveys       | 0 | rating       | 90% at a   |            |
|        |               | 0 |              | 4/5 rating |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | GN-4 System   | 2 | 100%         | Maintain   | On-Going   |
| rmance | Backup        | 0 |              | 100%       |            |
|        |               | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | GN-5 Time to  | 2 | 4 levels;    | Maintain 4 | On-Going   |
| rmance | Restore       | 0 | 2/4/8/24     | levels;    |            |
|        |               | 0 | hours to     | 2/4/8/24   |            |
|        |               | 8 | Resolution   | hours to   |            |
|        |               |   | 99%          | Resolution |            |
|        |               |   |              | 99%        |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | GN-7 Customer | 2 | 90% at a 4/5 | Maintain   | On-Going   |
| rmance | Satisfaction  | 0 | rating       | 90% at a   |            |
|        | Support to    | 0 |              | 4/5 rating |            |
|        | Business      | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Crisis |               |   |              |            |            |
| Manag  |               |   |              |            |            |
| ement, |               |   |              |            |            |
| Bu     |               |   |              |            |            |
| siness |               |   |              |            |            |
| Conti  |               |   |              |            |            |
| nuity, |               |   |              |            |            |
| and    |               |   |              |            |            |
| Di     |               |   |              |            |            |
| saster |               |   |              |            |            |
| Re     |               |   |              |            |            |
| covery |               |   |              |            |            |
| Se     |               |   |              |            |            |
| rvices |               |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Completion of | 2 |              |            | Q3 2008    |
| ementa | Move Package  | 0 |              |            |            |
| tion** | 6 DISASTER    | 0 |              |            |            |
|        | RECOVERY SITE | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Completion of | 2 |              |            | Q4 2008    |
| ementa | KENNESAW SITE | 0 |              |            |            |
| tion** | & CONTENTS    | 0 |              |            |            |
|        | DISPOSITION   | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Managed DR    | 2 | 100% &       | Maintain   | Q1 2008    |
| rmance | Services (Hot | 0 | immediate    | 100% &     |            |
|        | Services)     | 0 |              | immediate  |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Managed DR    | 2 | 100% @ 8     | Maintain   | Q4 2008    |
| rmance | Services      | 0 | hours &      | 100% @ 8   |            |
|        | (Warm         | 0 | immediate    | hours &    |            |
|        | Services)     | 8 |              | immediate  |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Managed DR    | 2 | 100% @ 72    | Maintain   | Q1 2008    |
| rmance | Services      | 0 | hours &      | 100% @ 72  |            |
|        | (Cold         | 0 | immediate    | hours &    |            |
|        | Services)     | 8 |              | immediate  |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Managed DR    | 2 | 100%         | Maintain   | Q1 2008    |
| rmance | Services      | 0 |              | 100%       |            |
|        | (Disaster &   | 0 |              |            |            |
|        | Recovery      | 8 |              |            |            |
|        | Testing)      |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Update and    | 2 |              |            | Q1 2008    |
| ementa | Maintain      | 0 |              |            |            |
| tion** | Current BC    | 0 |              |            |            |
|        | and DR plans  | 8 |              |            |            |
|        | per Gaps in   |   |              |            |            |
|        | Gap Analysis  |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Update CM,    | 2 |              |            | Q1 2008    |
| ementa | BC, and DR    | 0 |              |            |            |
| tion** | Plans with    | 0 |              |            |            |
|        | New           | 8 |              |            |            |
|        | Requirements  |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Crisis        | 2 |              |            | Q1 2008    |
| ementa | Management,   | 0 |              |            |            |
| tion** | Business      | 0 |              |            |            |
|        | Continuity    | 8 |              |            |            |
|        | and Disaster  |   |              |            |            |
|        | Recovery      |   |              |            |            |
|        | Ready for     |   |              |            |            |
|        | Transfer of   |   |              |            |            |
|        | Operations    |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Incident      | 2 | 100%         | Maintain   | On-Going   |
| rmance | Response and  | 0 | Response     | 100%       |            |
|        | Problem       | 0 | within the   |            |            |
|        | Management    | 8 | required     |            |            |
|        |               |   | time         |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Define        | 2 |              |            | Q1 2008    |
| ementa | Operational   | 0 |              |            |            |
| tion** | Requirements  | 0 |              |            |            |
|        | for Intrusion | 8 |              |            |            |
|        | Detection and |   |              |            |            |
|        | Monitoring    |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Intrusion     | 2 | 99.9%        | Maintain   | On-Going   |
| rmance | Detecti       | 0 | detection &  | 99.9%      |            |
|        | on/Protection | 0 | prevention   |            |            |
|        | M             | 8 |              |            |            |
|        | onitoring/Log |   |              |            |            |
|        | Analysis      |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Audit and     | 2 | 100%         | Maintain   | On-Going   |
| rmance | Data Call     | 0 |              | 100%       |            |
|        | Support       | 0 |              |            |            |
|        |               | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Enterprise    | 2 | 99.9%        | Maintain   | On-Going   |
| rmance | Vulnerability | 0 | successful   | 99.9%      |            |
|        | Management    | 0 | remediation  |            |            |
|        | Se            | 8 |              |            |            |
|        | rvice/Analysi |   |              |            |            |
|        | s/Remediation |   |              |            |            |
|        | Re            |   |              |            |            |
|        | commendations |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| S      |               |   |              |            |            |
| pecial |               |   |              |            |            |
| Se     |               |   |              |            |            |
| rvices |               |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | IES Support   | 2 |              |            | Q1 2008    |
| ementa | Ready for     | 0 |              |            |            |
| tion** | Transfer of   | 0 |              |            |            |
|        | Operations    | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | OIG Support   | 2 |              |            | Q1 2008    |
| ementa | Ready for     | 0 |              |            |            |
| tion** | Transfer of   | 0 |              |            |            |
|        | Operations    | 8 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| P      |               |   |              |            |            |
| rinter |               |   |              |            |            |
| Se     |               |   |              |            |            |
| rvices |               |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Complete      | 2 |              |            | Q1 2008    |
| ementa | Inventory of  | 0 |              |            |            |
| tion** | printer/fax/s | 0 |              |            |            |
|        | canner/copier | 8 |              |            |            |
|        | devices       |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Printer       | 2 |              |            | Q1 2008    |
| ementa | Services      | 0 |              |            |            |
| tion** | Ready to      | 0 |              |            |            |
|        | Assume        | 8 |              |            |            |
|        | Operations    |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Define        | 2 |              |            | Q1 2008    |
| ementa | Operational   | 0 |              |            |            |
| tion** | Requirements  | 0 |              |            |            |
|        | for           | 8 |              |            |            |
|        | Policy-Audit  |   |              |            |            |
|        | Remediation   |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **     |               |   |              |            |            |
| FY2009 |               |   |              |            |            |
| --     |               |   |              |            |            |
| FY2010 |               |   |              |            |            |
| E      |               |   |              |            |            |
| DUCATE |               |   |              |            |            |
| OPER   |               |   |              |            |            |
| ATIONS |               |   |              |            |            |
| AND    |               |   |              |            |            |
| MAINT  |               |   |              |            |            |
| ENANCE |               |   |              |            |            |
| MILEST |               |   |              |            |            |
| ONES** |               |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| **Impl | Complete      | 2 |              |            | Q1 2009    |
| ementa | I             | 0 |              |            |            |
| tion** | mplementation | 0 |              |            |            |
|        | of EDUCATE    | 9 |              |            |            |
|        | and defined   |   |              |            |            |
|        | Services      |   |              |            |            |
|        | (CLINs).      |   |              |            |            |
|        | Begin         |   |              |            |            |
|        | Operations    |   |              |            |            |
|        | and           |   |              |            |            |
|        | Maintenance   |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Maintain N-1  | 2 | N-1          | Maintain   | Q4 2009    |
| rmance | versions of   | 0 |              | N-1        |            |
|        | OS and Office | 0 |              |            |            |
|        | automation to | 9 |              |            |            |
|        | users         |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Maintain IT   | 2 | 100 % N-1    | Maintain   | Q4 2009    |
| rmance | Refresh       | 0 |              | 100% N-1   |            |
|        | Achievement   | 0 |              |            |            |
|        | of N-1        | 9 |              |            |            |
|        | (Hardware)    |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | DS-1 Move,    | 2 | Standard     | Maintain   | On-Going   |
| rmance | Change, Add   | 0 | Service      | Standard   |            |
|        | and Removal   | 0 |              | Service    |            |
|        | (MCAR)        | 9 | Without      |            |            |
|        |               |   | Cabling      | Without    |            |
|        |               |   | Requirement: | Cabling    |            |
|        |               |   | No More than | Re         |            |
|        |               |   | 3 Business   | quirement: |            |
|        |               |   | Days         | No More    |            |
|        |               |   |              | than 3     |            |
|        |               |   | With Cabling | Business   |            |
|        |               |   | Requirement: | Days;      |            |
|        |               |   | No More than |            |            |
|        |               |   | 10 Business  | With       |            |
|        |               |   | Days         | Cabling    |            |
|        |               |   |              | Re         |            |
|        |               |   |              | quirement: |            |
|        |               |   |              | No More    |            |
|        |               |   |              | than 10    |            |
|        |               |   |              | Business   |            |
|        |               |   |              | Days       |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | HD-3 RCA      | 2 | 99.90%       | Maintain   | On-Going   |
| rmance | Delivery      | 0 | delivered    | 99.90      |            |
|        |               | 0 | within the   |            |            |
|        |               | 9 | agreed upon  |            |            |
|        |               |   | time         |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | HD-1 Disable  | 2 | Less than 1  | Maintain   | On-Going   |
| rmance | User Accounts | 0 | hour         | Less than  |            |
|        |               | 0 |              | 1 hour     |            |
|        |               | 9 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | HD -2         | 2 | Less than 4  | Maintain   | On-Going   |
| rmance | Maintain User | 0 | hours        | Less than  |            |
|        | Accounts      | 0 |              | 4 hours    |            |
|        |               | 9 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | HD-4 First    | 2 | 80% in 5     | Maintain   | On-Going   |
| rmance | Call          | 0 | minutes      | 80% in 5   |            |
|        | Resolution    | 0 |              | minutes    |            |
|        |               | 9 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | HD-5 Call     | 2 | Less than or | Maintain   | On-Going   |
| rmance | Abandon Rate  | 0 | equal to 7%  | Less than  |            |
|        |               | 0 |              | or equal   |            |
|        |               | 9 |              | to 7%      |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | HD-6 Average  | 2 | Less than or | Maintain   | On-Going   |
| rmance | Wait Time     | 0 | equal to 30  | Less than  |            |
|        |               | 0 | seconds      | or equal   |            |
|        |               | 9 |              | to 30      |            |
|        |               |   |              | seconds    |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Managed DR    | 2 | 100% and     | Maintain   | Q1 FY2009  |
| rmance | Services (Hot | 0 | immediate    | 100% and   |            |
|        | Services)     | 0 |              | immediate  |            |
|        |               | 9 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Managed DR    | 2 | 100% @ 8     | Maintain   | Q1 FY2009  |
| rmance | Services      | 0 | hours &      | 100% @ 8   |            |
|        | (Warm         | 0 | immediate    | hours &    |            |
|        | Services)     | 9 |              | immediate  |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Managed DR    | 2 | 100% @ 72    | Maintain   | Q1 FY2009  |
| rmance | Services      | 0 | hours &      | 100% @ 72  |            |
|        | (Cold         | 0 | immediate    | hours &    |            |
|        | Services)     | 9 |              | immediate  |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Managed DR    | 2 | 100%         | Maintain   | Q1 FY2009  |
| rmance | Services      | 0 |              | 100%       |            |
|        | (Disaster &   | 0 |              |            |            |
|        | Recovery      | 9 |              |            |            |
|        | Testing)      |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Deployment of | 2 | 100%         | Maintain   | On-Going   |
| rmance | Server        | 0 |              | 100 %      |            |
|        | Updates       | 0 |              |            |            |
|        |               | 9 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | ISP Hosting   | 2 | 99.6%        | Maintain   | On-Going   |
| rmance | Services      | 0 | availability | 99.6%      |            |
|        | Availability  | 0 |              | av         |            |
|        |               | 9 |              | ailability |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | ED.gov        | 2 | 99.9%        | Maintain   | On-Going   |
| rmance | Services      | 0 | availability | 99.9%      |            |
|        | Availability  | 0 |              | av         |            |
|        |               | 9 |              | ailability |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | ConnectED     | 2 | 99.6%        | Maintain   | On-Going   |
| rmance | Services      | 0 | availability | 99.6%      |            |
|        | Availability  | 0 |              | av         |            |
|        |               | 9 |              | ailability |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Email         | 2 | Availability | Maintain   | Q1 FY2009  |
| rmance | (Electronic   | 0 | 99.6%.       | 99.6%      |            |
|        | Messaging     | 0 |              | av         |            |
|        | Services      | 9 |              | ailability |            |
|        | Availability) |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Email Backups | 2 | 100%         | Maintain   | Q1 FY2009  |
| rmance | (Electronic   | 0 |              | 100 %      |            |
|        | Messaging     | 0 |              |            |            |
|        | Services      | 9 |              |            |            |
|        | Backups)      |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | NS-1 Managed  | 2 | Latency 120  | Maintain   | On-Going   |
| rmance | Network       | 0 | ms           | Latency    |            |
|        | Services      | 0 |              | 120 ms     |            |
|        | Availability  | 9 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | NS-4 Network  | 2 | 99.60%       | Maintain   | On-Going   |
| rmance | Services      | 0 |              | 99.60%     |            |
|        | Availability  | 0 |              |            |            |
|        |               | 9 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | NS-2 Remote   | 2 | Latency 120  | Maintain   | On-Going   |
| rmance | Access and    | 0 | ms           | Latency    |            |
|        | Teleworking   | 0 |              | 120 ms     |            |
|        | Services      | 9 |              |            |            |
|        | Availability  |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | NS-3          | 2 | 99.60%       | Maintain   | On-Going   |
| rmance | Aud           | 0 |              | 99.60%     |            |
|        | io/Video/Data | 0 |              |            |            |
|        | Conferencing  | 9 |              |            |            |
|        | Services      |   |              |            |            |
|        | Availability  |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | GN-1 General  | 2 | 99.60%       | Maintain   | On-Going   |
| rmance | Services      | 0 |              | 99.60%     |            |
|        | Availability  | 0 |              |            |            |
|        |               | 9 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | GN-2 Event    | 2 | 4 levels;    | Maintain 4 | On-Going   |
| rmance | Notification  | 0 | Less than    | levels;    |            |
|        |               | 0 | 15min/       | Less than  |            |
|        |               | 9 | 15min/ 12    | 15min/     |            |
|        |               |   | hrs/ 24 hrs  | 15min/ 12  |            |
|        |               |   |              | hrs/ 24    |            |
|        |               |   |              | hrs        |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | GN-3 Customer | 2 | 90% at a 4/5 | Maintain   | On-Going   |
| rmance | Surveys       | 0 | rating       | 90% at a   |            |
|        |               | 0 |              | 4/5 rating |            |
|        |               | 9 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | GN-4 System   | 2 | 100%         | Maintain   | On-Going   |
| rmance | Backup        | 0 |              | 100%       |            |
|        |               | 0 |              |            |            |
|        |               | 9 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | GN-5 Time to  | 2 | 4 levels;    | Maintain 4 | On-Going   |
| rmance | Restore       | 0 | 2/4/8/24     | levels;    |            |
|        |               | 0 | hours to     | 2/4/8/24   |            |
|        |               | 9 | Resolution   | hours to   |            |
|        |               |   | 99%          | Resolution |            |
|        |               |   |              | 99%        |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | GN-7 Customer | 2 | 90% at a 4/5 | Maintain   | On-Going   |
| rmance | Satisfaction  | 0 | rating       | 90% at a   |            |
|        | Support to    | 0 |              | 4/5 rating |            |
|        | Business      | 9 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Incident      | 2 | 100%         | Maintain   | On-Going   |
| rmance | Response and  | 0 | response     | 100%       |            |
|        | Problem       | 0 | within the   |            |            |
|        | Management    | 9 | required     |            |            |
|        |               |   | time         |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Intrusion     | 2 | 99.9%        | Maintain   | On-Going   |
| rmance | Detecti       | 0 | detection &  | 99.9%      |            |
|        | on/Protection | 0 | prevention   |            |            |
|        | M             | 9 |              |            |            |
|        | onitoring/Log |   |              |            |            |
|        | Analysis      |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Audit and     | 2 | 100%         | Maintain   | On-Going   |
| rmance | Data Call     | 0 |              | 100%       |            |
|        | Support       | 0 |              |            |            |
|        |               | 9 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Enterprise    | 2 | 99.9%        | Maintain   | On-Going   |
| rmance | Vulnerability | 0 | successful   | 99.9%      |            |
|        | Management    | 0 | remediation  |            |            |
|        | Se            | 9 |              |            |            |
|        | rvice/Analysi |   |              |            |            |
|        | s/Remediation |   |              |            |            |
|        | Re            |   |              |            |            |
|        | commendations |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Server        | 2 | 99.00%       | 99.60%     | On-Going   |
| rmance | Availability  | 0 |              |            |            |
|        | During Core   | 0 |              |            |            |
|        | Hours         | 9 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Maintain N-1  | 2 | N-1          | Maintain   | Q4 FY2010  |
| rmance | versions of   | 0 |              | N-1        |            |
|        | OS and Office | 1 |              |            |            |
|        | automation to | 0 |              |            |            |
|        | users         |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Maintain IT   | 2 | 100 % N-1    | Maintain   | Q4 FY2010  |
| rmance | Refresh       | 0 |              | 100% N-1   |            |
|        | Achievement   | 1 |              |            |            |
|        | of N-1        | 0 |              |            |            |
|        | (Hardware)    |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | DS-1 Move,    | 2 | Standard     | Maintain   | On-Going   |
| rmance | Change, Add   | 0 | Service      | Standard   |            |
|        | and Removal   | 1 |              | Service    |            |
|        | (MCAR)        | 0 | Without      |            |            |
|        |               |   | cabling      | Without    |            |
|        |               |   | requirement: | cabling    |            |
|        |               |   | No more than | re         |            |
|        |               |   | 3 Business   | quirement: |            |
|        |               |   | Days.        | No more    |            |
|        |               |   |              | than 3     |            |
|        |               |   | With cabling | Business   |            |
|        |               |   | requirement: | Days.      |            |
|        |               |   | No more than |            |            |
|        |               |   | 10 Business  | With       |            |
|        |               |   | Days.        | cabling    |            |
|        |               |   |              | re         |            |
|        |               |   |              | quirement: |            |
|        |               |   |              | No more    |            |
|        |               |   |              | than 10    |            |
|        |               |   |              | Business   |            |
|        |               |   |              | Days.      |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | HD-3 RCA      | 2 | 99.90%       | Maintain   | On-Going   |
| rmance | Delivery      | 0 | delivered    | 99.90      |            |
|        |               | 1 | within the   |            |            |
|        |               | 0 | agreed upon  |            |            |
|        |               |   | time         |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | HD-1 Disable  | 2 | Less than 1  | Maintain   | On-Going   |
| rmance | User Accounts | 0 | hour         | Less than  |            |
|        |               | 1 |              | 1 hour     |            |
|        |               | 0 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | HD -2         | 2 | Less than 4  | Maintain   | On-Going   |
| rmance | Maintain User | 0 | hours        | Less than  |            |
|        | Accounts      | 1 |              | 4 hours    |            |
|        |               | 0 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | HD-4 First    | 2 | 80% in 5     | Maintain   | On-Going   |
| rmance | Call          | 0 | minutes      | 80% in 5   |            |
|        | Resolution    | 1 |              | minutes    |            |
|        |               | 0 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | HD-5 Call     | 2 | Less than or | Maintain   | On-Going   |
| rmance | Abandon Rate  | 0 | equal to 7%  | Less than  |            |
|        |               | 1 |              | or equal   |            |
|        |               | 0 |              | to 7%      |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | HD-6 Average  | 2 | Less than or | Maintain   | On-Going   |
| rmance | Wait Time     | 0 | equal to 30  | Less than  |            |
|        |               | 1 | seconds      | or equal   |            |
|        |               | 0 |              | to 30      |            |
|        |               |   |              | seconds    |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Managed DR    | 2 | 100% and     | Maintain   | Q1 FY2010  |
| rmance | Services (Hot | 0 | immediate    | 100% and   |            |
|        | Services)     | 1 |              | immediate  |            |
|        |               | 0 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Managed DR    | 2 | 100% @ 8     | Maintain   | Q1 FY2010  |
| rmance | Services      | 0 | hours and    | 100% @ 8   |            |
|        | (Warm         | 1 | immediate    | hours and  |            |
|        | Services)     | 0 |              | immediate  |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Managed DR    | 2 | 100% @ 72    | Maintain   | Q1 FY2010  |
| rmance | Services      | 0 | hours and    | 100% @ 72  |            |
|        | (Cold         | 1 | immediate    | hours and  |            |
|        | Services)     | 0 |              | immediate  |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Managed DR    | 2 | 100%         | Maintain   | Q1 FY2010  |
| rmance | Services      | 0 |              | 100%       |            |
|        | (Disaster &   | 1 |              |            |            |
|        | Recovery      | 0 |              |            |            |
|        | Testing)      |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Deployment of | 2 | 100%         | Maintain   | On-Going   |
| rmance | Server        | 0 |              | 100 %      |            |
|        | Updates       | 1 |              |            |            |
|        |               | 0 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | ISP Hosting   | 2 | Availability | Maintain   | On-Going   |
| rmance | Services      | 0 | 99.6%        | 99.6%      |            |
|        | Availability  | 1 |              | av         |            |
|        |               | 0 |              | ailability |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | ED.gov        | 2 | Availability | Maintain   | On-Going   |
| rmance | Services      | 0 | 99.6%        | 99.9%      |            |
|        | Availability  | 1 |              | av         |            |
|        |               | 0 |              | ailability |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | ConnectED     | 2 | Availability | Maintain   | On-Going   |
| rmance | Services      | 0 | 99.6%        | 99.6%      |            |
|        | Availability  | 1 |              | av         |            |
|        |               | 0 |              | ailability |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Email         | 2 | Availability | Maintain   | Q1 FY2010  |
| rmance | (Electronic   | 0 | 99.6%        | Av         |            |
|        | Messaging     | 1 |              | ailability |            |
|        | Services      | 0 |              | 99.6%      |            |
|        | Availability) |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Email Backups | 2 | 100%         | Maintain   | Q1 FY2010  |
| rmance | (Electronic   | 0 |              | 100 %      |            |
|        | Messaging     | 1 |              |            |            |
|        | Services      | 0 |              |            |            |
|        | Backups)      |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | NS-1 Managed  | 2 | Latency 120  | Maintain   | On-Going   |
| rmance | Network       | 0 | ms           | Latency    |            |
|        | Services      | 1 |              | 120 ms     |            |
|        | Availability  | 0 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | NS-4 Network  | 2 | 99.60%       | Maintain   | On-Going   |
| rmance | Services      | 0 |              | 99.60%     |            |
|        | Availability  | 1 |              |            |            |
|        |               | 0 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | NS-2 Remote   | 2 | Latency 120  | Maintain   | On-Going   |
| rmance | Access and    | 0 | ms           | Latency    |            |
|        | Teleworking   | 1 |              | 120 ms     |            |
|        | Services      | 0 |              |            |            |
|        | Availability  |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | NS-3          | 2 | Availability | Maintain   | On-Going   |
| rmance | Aud           | 0 | 99.6%        | 99.60%     |            |
|        | io/Video/Data | 1 |              |            |            |
|        | Conferencing  | 0 |              |            |            |
|        | Services      |   |              |            |            |
|        | Availability  |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | GN-1 General  | 2 | Availability | Maintain   | On-Going   |
| rmance | Services      | 0 | 99.6%        | 99.60%     |            |
|        | Availability  | 1 |              |            |            |
|        |               | 0 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | GN-2 Event    | 2 | 4 levels;    | Maintain 4 | On-Going   |
| rmance | Notification  | 0 | Less than    | levels;    |            |
|        |               | 1 | 15min/       | Less than  |            |
|        |               | 0 | 15min/ 12    | 15min /    |            |
|        |               |   | hrs/ 24 hrs  | 15min / 12 |            |
|        |               |   |              | hrs / 24   |            |
|        |               |   |              | hrs        |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | GN-3 Customer | 2 | 90% at a 4/5 | Maintain   | On-Going   |
| rmance | Surveys       | 0 | rating       | 90% at a   |            |
|        |               | 1 |              | 4/5 rating |            |
|        |               | 0 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | GN-4 System   | 2 | 100%         | Maintain   | ON-GOING   |
| rmance | Backup        | 0 |              | 100%       |            |
|        |               | 1 |              |            |            |
|        |               | 0 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | GN-5 Time to  | 2 | 4 levels;    | Maintain 4 | On-Going   |
| rmance | Restore       | 0 | 2/4/8/24     | levels; 2  |            |
|        |               | 1 | hours to     | / 4 / 8 /  |            |
|        |               | 0 | Resolution   | 24 hours   |            |
|        |               |   | 99%          | to         |            |
|        |               |   |              | Resolution |            |
|        |               |   |              | 99%        |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | GN-7 Customer | 2 | 90% at a 4/5 | Maintain   | On-Going   |
| rmance | Satisfaction  | 0 | rating       | 90% at a   |            |
|        | Support to    | 1 |              | 4/5 rating |            |
|        | Business      | 0 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Incident      | 2 | 100%         | Maintain   | On-Going   |
| rmance | Response and  | 0 | response     | 100%       |            |
|        | Problem       | 1 | within the   |            |            |
|        | Management    | 0 | required     |            |            |
|        |               |   | time         |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Intrusion     | 2 | 99.9%        | Maintain   | On-Going   |
| rmance | Detecti       | 0 | detection    | 99.9%      |            |
|        | on/Protection | 1 | and          |            |            |
|        | M             | 0 | prevention.  |            |            |
|        | onitoring/Log |   |              |            |            |
|        | Analysis      |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Audit and     | 2 | 100%         | Maintain   | On-Going   |
| rmance | Data Call     | 0 |              | 100%       |            |
|        | Support       | 1 |              |            |            |
|        |               | 0 |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Enterprise    | 2 | 99.9%        | Maintain   | On-Going   |
| rmance | Vulnerability | 0 | successful   | 99.9%      |            |
|        | Management    | 1 | remediation. |            |            |
|        | Service/      | 0 |              |            |            |
|        | Analysis/     |   |              |            |            |
|        | Remediation   |   |              |            |            |
|        | Re            |   |              |            |            |
|        | commendations |   |              |            |            |
+--------+---------------+---+--------------+------------+------------+
| Perfo  | Server        | 2 | 99.00%       | 99.60%     | On-Going   |
| rmance | Availability  | 0 |              |            |            |
|        | During Core   | 1 |              |            |            |
|        | Hours         | 0 |              |            |            |
+--------+---------------+---+--------------+------------+------------+

## CPSS Milestones

The following table (Table 35) defines the milestones for CPSS,
providing measurement indicators, fiscal year of milestones, baselines,
planned improvements, and actual results/completion dates:

[]{#__RefHeading___Toc191804636 .anchor}Table 35: CPSS Milestones

+--------+----------------+----+---------+--------------+------------+
| *      | **Measurement  | ** | **Bas   | **Planned    | **Actual   |
| *Miles | Indicator**    | Fi | eline** | Improvement  | Results /  |
| tone** |                | sc |         | to the       | Completion |
|        |                | al |         | Baseline**   | Dates**    |
| **     |                | Ye |         |              |            |
| Type** |                | ar |         |              |            |
|        |                | ** |         |              |            |
+========+================+====+=========+==============+============+
| **Impl | Implementation | 20 |         |              | Q1 FY2005  |
| ementa | of CPSS        | 05 |         |              |            |
| tion** | system.        |    |         |              |            |
|        |                |    |         |              |            |
|        | CPSS is        |    |         |              |            |
|        | currently in   |    |         |              |            |
|        | the O&M phase, |    |         |              |            |
|        | performance    |    |         |              |            |
|        | metrics        |    |         |              |            |
|        | through FY     |    |         |              |            |
|        | 2007 have been |    |         |              |            |
|        | achieved       |    |         |              |            |
+--------+----------------+----+---------+--------------+------------+
| Perfo  | 75% of         | 20 | 85%     | Maintain a   | 6/30/07 -- |
| rmance | required       | 07 |         | 90% or       | est. 90%   |
|        | reports needed |    |         | greater      | of the     |
|        | to reconcile   |    |         | availability | data sent  |
|        | data between   |    |         | of required  | is         |
|        | the Financial  |    |         | reports      | accurate.  |
|        | System and     |    |         |              |            |
|        | Procurement    |    |         |              |            |
|        | System.        |    |         |              |            |
+--------+----------------+----+---------+--------------+------------+
| Perfo  | 90% of         | 20 | 87%     | Maintain a   | Results    |
| rmance | required       | 08 |         | 90% or       | expected   |
|        | reports needed |    |         | greater      | Q1 FY2009. |
|        | to reconcile   |    |         | availability |            |
|        | data between   |    |         | of required  |            |
|        | the Financial  |    |         | reports (92% |            |
|        | System and     |    |         | -of reports  |            |
|        | Procurement    |    |         | are          |            |
|        | System.        |    |         | available to |            |
|        |                |    |         | perform      |            |
|        |                |    |         | re           |            |
|        |                |    |         | conciliation |            |
|        |                |    |         | between the  |            |
|        |                |    |         | Financial    |            |
|        |                |    |         | and          |            |
|        |                |    |         | Procurement  |            |
|        |                |    |         | systems)     |            |
+--------+----------------+----+---------+--------------+------------+
| Perfo  | 90% of         | 20 | Results | Maintain a   | Results    |
| rmance | required       | 09 | e       | 90% or       | expected   |
|        | reports needed |    | xpected | greater      | Q1 FY2010. |
|        | to reconcile   |    | Q1 2009 | availability |            |
|        | data between   |    |         | of required  |            |
|        | the Financial  |    |         | reports      |            |
|        | System and     |    |         |              |            |
|        | Procurement    |    |         |              |            |
|        | System.        |    |         |              |            |
+--------+----------------+----+---------+--------------+------------+
| Perfo  | 90% of         | 20 | Results | Maintain a   | Results    |
| rmance | required       | 10 | e       | 90% or       | expected   |
|        | reports needed |    | xpected | greater      |            |
|        | to reconcile   |    | Q1 2010 | availability | Q1 FY2011  |
|        | data between   |    |         | of required  |            |
|        | the Financial  |    |         | reports      |            |
|        | System and     |    |         |              |            |
|        | Procurement    |    |         |              |            |
|        | System.        |    |         |              |            |
+--------+----------------+----+---------+--------------+------------+
| Perfo  | 90% of         | 20 | Results | Maintain a   | Results    |
| rmance | required       | 11 | e       | 90% or       | expected   |
|        | reports needed |    | xpected | greater      |            |
|        | to reconcile   |    | Q1 2011 | availability | Q1 FY2012  |
|        | data between   |    |         | of required  |            |
|        | the Financial  |    |         | reports      |            |
|        | System and     |    |         |              |            |
|        | Procurement    |    |         |              |            |
|        | System.        |    |         |              |            |
+--------+----------------+----+---------+--------------+------------+
| **Impl | Implement      | 20 |         |              | Q1 FY2008  |
| ementa | Enhancement of | 08 |         |              |            |
| tion** | Electronic     |    |         |              |            |
|        | proposals      |    |         |              |            |
+--------+----------------+----+---------+--------------+------------+
| Perfo  | 55% of         | 20 | 60%     | 65% of       | Results    |
| rmance | proposals will | 08 |         | proposals    | expected   |
|        | be submitted   |    |         | will be      |            |
|        | on the         |    |         | submitted on | Q1 FY2009  |
|        | Procurement    |    |         | the          |            |
|        | Website        |    |         | Procurement  |            |
|        |                |    |         | Website.     |            |
+--------+----------------+----+---------+--------------+------------+
| Perfo  | 65% of         | 20 | Results | Maintain 65% | Results    |
| rmance | proposals      | 09 | e       | of proposals | expected   |
|        | submitted on   |    | xpected | will be      |            |
|        | the            |    | Q1 2009 | submitted on | Q1 FY2010  |
|        | Procurement    |    |         | the          |            |
|        | Website        |    |         | Procurement  |            |
|        |                |    |         | Website      |            |
+--------+----------------+----+---------+--------------+------------+
| Perfo  | 65% of         | 20 | Results | Maintain 65% | Results    |
| rmance | proposals      | 10 | e       | of proposals | expected   |
|        | submitted on   |    | xpected | will be      |            |
|        | the            |    | Q1 2010 | submitted on | Q1 FY2011  |
|        | Procurement    |    |         | the          |            |
|        | Website        |    |         | Procurement  |            |
|        |                |    |         | Website.     |            |
+--------+----------------+----+---------+--------------+------------+
| Perfo  | 65% of         | 20 | Results | Maintain 65% | Results    |
| rmance | proposals      | 11 | e       | of proposals | expected   |
|        | submitted on   |    | xpected | will be      |            |
|        | the            |    | Q1 2011 | submitted on | Q1 FY2012  |
|        | Procurement    |    |         | the          |            |
|        | Website        |    |         | Procurement  |            |
|        |                |    |         | Website.     |            |
+--------+----------------+----+---------+--------------+------------+
| Perfo  | Transactions   | 20 | 95%     | Maintain a   | Q3 FY2007  |
| rmance | sent to the    | 07 |         | 95% or       | -- 95% or  |
|        | financial      |    |         | greater      | greater of |
|        | system have    |    |         |              | tr         |
|        | the correct    |    |         |              | ansactions |
|        | Transaction    |    |         |              | are        |
|        | Code           |    |         |              | assigned   |
|        | associated     |    |         |              | the        |
|        | with them.     |    |         |              | correct    |
|        |                |    |         |              | T          |
|        |                |    |         |              | ransaction |
|        |                |    |         |              | Code.      |
+--------+----------------+----+---------+--------------+------------+
| Perfo  | Transactions   | 20 | 95%     | Maintain a   | On-Going   |
| rmance | sent to        | 08 |         | 95% or       |            |
|        | financial      |    |         | greater      |            |
|        | system with    |    |         |              |            |
|        | correct        |    |         |              |            |
|        | Transaction    |    |         |              |            |
|        | Code           |    |         |              |            |
+--------+----------------+----+---------+--------------+------------+
| Perfo  | Transactions   | 20 | 95%     | Maintain a   | On-Going   |
| rmance | sent to        | 09 |         | 95% or       |            |
|        | financial      |    |         | greater      |            |
|        | system with    |    |         |              |            |
|        | correct        |    |         |              |            |
|        | Transaction    |    |         |              |            |
|        | Code.          |    |         |              |            |
+--------+----------------+----+---------+--------------+------------+
| Perfo  | Transactions   | 20 | 95%     | Maintain a   | On-Going   |
| rmance | sent to        | 10 |         | 95% or       |            |
|        | financial      |    |         | greater      |            |
|        | system with    |    |         |              |            |
|        | correct        |    |         |              |            |
|        | Transaction    |    |         |              |            |
|        | Code.          |    |         |              |            |
+--------+----------------+----+---------+--------------+------------+
| Perfo  | Transactions   | 20 | 95%     | Maintain a   | On-Going   |
| rmance | sent to        | 11 |         | 95% or       |            |
|        | financial      |    |         | greater      |            |
|        | system with    |    |         |              |            |
|        | correct        |    |         |              |            |
|        | Transaction    |    |         |              |            |
|        | Code.          |    |         |              |            |
+--------+----------------+----+---------+--------------+------------+
| **Impl | Implement      | 20 |         |              | Q1 FY2008  |
| ementa | Enhancement to | 08 |         |              |            |
| tion** | allow          |    |         |              |            |
|        | electronic     |    |         |              |            |
|        | deliverable    |    |         |              |            |
|        | submission.    |    |         |              |            |
+--------+----------------+----+---------+--------------+------------+
| Perfo  | E-deliverable  | 20 | System  | Module       | Results    |
| rmance | module is      | 08 | not     | available    | expected   |
|        | available for  |    | cu      | 98% of the   |            |
|        | submission of  |    | rrently | time for     | Q1 FY2009  |
|        | proposals.     |    | av      | submission   |            |
|        |                |    | ailable | of           |            |
|        |                |    |         | d            |            |
|        |                |    |         | eliverables. |            |
+--------+----------------+----+---------+--------------+------------+
| Perfo  | System is      | 20 | TBD     | Maintain     | Results    |
| rmance | available for  | 09 |         | Module       | expected   |
|        | submission of  |    |         | availability |            |
|        | proposals.     |    |         | 98% of the   | Q1 FY2010  |
|        |                |    |         | time for     |            |
|        |                |    |         | submission   |            |
|        |                |    |         | of           |            |
|        |                |    |         | d            |            |
|        |                |    |         | eliverables. |            |
+--------+----------------+----+---------+--------------+------------+
| Perfo  | System is      | 20 | TBD     | Maintain     | Results    |
| rmance | available for  | 10 |         | Module       | expected   |
|        | submission of  |    |         | availability |            |
|        | proposals.     |    |         | 98% of the   | Q1 FY2011  |
|        |                |    |         | time for     |            |
|        |                |    |         | submission   |            |
|        |                |    |         | of           |            |
|        |                |    |         | d            |            |
|        |                |    |         | eliverables. |            |
+--------+----------------+----+---------+--------------+------------+
| Perfo  | System is      | 20 | TBD     | Maintain     | Results    |
| rmance | available for  | 11 |         | Module       | expected   |
|        | submission of  |    |         | availability |            |
|        | proposals.     |    |         | 98% of the   | Q1 FY2012  |
|        |                |    |         | time for     |            |
|        |                |    |         | submission   |            |
|        |                |    |         | of           |            |
|        |                |    |         | d            |            |
|        |                |    |         | eliverables. |            |
+--------+----------------+----+---------+--------------+------------+

## FMSS Milestones

The following table (Table 36) defines the milestones for FMSS,
providing measurement indicators, fiscal year of milestones, baselines,
planned improvements, and actual results/completion dates:

[]{#__RefHeading___Toc191804637 .anchor}Table 36: FMSS Milestones

+--------+--------------+---+-----------+------------+---------------+
| *      | *            | * | **B       | **Planned  | **Actual      |
| *Miles | *Measurement | * | aseline** | I          | Results /     |
| tone** | Indicator**  | F |           | mprovement | Completion    |
|        |              | i |           | to the     | Dates**       |
| **     |              | s |           | Baseline** |               |
| Type** |              | c |           |            |               |
|        |              | a |           |            |               |
|        |              | l |           |            |               |
|        |              | Y |           |            |               |
|        |              | e |           |            |               |
|        |              | a |           |            |               |
|        |              | r |           |            |               |
|        |              | * |           |            |               |
|        |              | * |           |            |               |
+========+==============+===+===========+============+===============+
| **Impl | Implement    | 2 |           |            | Q1 2007       |
| ementa | FMSS         | 0 |           |            |               |
| tion** | solution     | 0 |           |            |               |
|        |              | 6 |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | 10% or less  | 2 | 10% of    | 8-9% of    | Through the   |
| rmance | of Teamtrack | 0 | Teamtrack | Teamtrack  | forth quarter |
|        | items are    | 0 | items are | items are  | of FY 2007    |
|        | FMSS         | 7 | FMSS      | FMSS       | the Help Desk |
|        | related.     |   | related.  | related.   | Tickets       |
|        |              |   |           |            | related to    |
|        |              |   |           |            | the FMSS were |
|        |              |   |           |            | within the    |
|        |              |   |           |            | target        |
|        |              |   |           |            | parameter at  |
|        |              |   |           |            | \< 9%.        |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Less than    | 2 | 8-9% of   | 7-8% of    | Results will  |
| rmance | 10% of       | 0 | Teamtrack | Teamtrack  | be available  |
|        | Teamtrack    | 0 | issues    | issues are | on a          |
|        | items are    | 8 | are FMSS  | FMSS       | quarterly     |
|        | FMSS         |   | related.  | related.   | basis during  |
|        | related.     |   |           |            | FY2008.       |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Less than    | 2 | 8-9% of   | 6-7% of    | Results will  |
| rmance | 10% of       | 0 | Teamtrack | Teamtrack  | be available  |
|        | Teamtrack    | 0 | issues    | issues are | on a          |
|        | items are    | 9 | are FMSS  | FMSS       | quarterly     |
|        | FMSS         |   | related.  | related.   | basis during  |
|        | related.     |   |           |            | FY2009.       |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Less than    | 2 | 8-9% of   | 6-7% of    | Results will  |
| rmance | 10% of Help  | 0 | Help Desk | Help Desk  | be available  |
|        | Desk items   | 1 | issues    | issues are | quarterly     |
|        | are FMSS     | 0 | are FMSS  | FMSS       | during        |
|        | related.     |   | related.  | related.   | FY2010.       |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Less than    | 2 | 8-9% of   | 6-7% of    | Results will  |
| rmance | 10% of Help  | 0 | Help Desk | Help Desk  | be available  |
|        | Desk items   | 1 | issues    | issues are | quarterly     |
|        | are FMSS     | 1 | are FMSS  | FMSS       | during        |
|        | related.     |   | related.  | related.   | FY2011.       |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | FMSS         | 2 | Un        | Maintain   | The           |
| rmance | receives an  | 0 | qualified | u          | Department    |
|        | unqualified  | 0 | opinion   | nqualified | received a    |
|        | audit        | 7 | on the    | opinion.   | clean audit   |
|        | opinion by   |   | FY2006    |            | opinion on    |
|        | independent  |   | financial |            | the FY2007    |
|        | auditors on  |   | st        |            | de            |
|        | FY 2007      |   | atements. |            | partment-wide |
|        | annual       |   |           |            | annual        |
|        | financial    |   |           |            | financial     |
|        | statements.  |   |           |            | statements    |
|        |              |   |           |            | produced by   |
|        |              |   |           |            | the FMSS.     |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | FMSS         | 2 | Un        | Maintain   | Results are   |
| rmance | receives an  | 0 | qualified | u          | expected to   |
|        | unqualified  | 0 | audit     | nqualified | be available  |
|        | audit        | 8 | opinion   | opinions   | November      |
|        | opinion by   |   | on        | on         | 2008.         |
|        | independent  |   | previous  | financial  |               |
|        | auditors on  |   | year\'s   | s          |               |
|        | FY 2008      |   | financial | tatements. |               |
|        | annual       |   | st        |            |               |
|        | financial    |   | atements. |            |               |
|        | statements.  |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | FMSS         | 2 | Un        | Maintain   | Results are   |
| rmance | receives an  | 0 | qualified | u          | expected to   |
|        | unqualified  | 0 | audit     | nqualified | be available  |
|        | audit        | 9 | opinion   | opinions   | November      |
|        | opinion by   |   | on        | on         | 2009.         |
|        | independent  |   | previous  | financial  |               |
|        | auditors on  |   | year\'s   | s          |               |
|        | FY 2009      |   | financial | tatements. |               |
|        | annual       |   | st        |            |               |
|        | financial    |   | atements. |            |               |
|        | statements.  |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | FMSS         | 2 | Un        | Maintain   | Results are   |
| rmance | receives an  | 0 | qualified | u          | expected to   |
|        | unqualified  | 1 | audit     | nqualified | be available  |
|        | audit        | 0 | opinion   | opinions   | November 2010 |
|        | opinion by   |   | on        | on         |               |
|        | independent  |   | previous  | financial  |               |
|        | auditors on  |   | year\'s   | s          |               |
|        | FY 2010      |   | financial | tatements. |               |
|        | annual       |   | st        |            |               |
|        | financial    |   | atements. |            |               |
|        | statements.  |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | FMSS         | 2 | Un        | Maintain   | Results are   |
| rmance | receives an  | 0 | qualified | u          | expected to   |
|        | unqualified  | 1 | audit     | nqualified | be available  |
|        | audit        | 1 | opinion   | opinions   | November 2011 |
|        | opinion by   |   | on        | on         |               |
|        | independent  |   | previous  | financial  |               |
|        | auditors on  |   | year\'s   | s          |               |
|        | FY 2011      |   | financial | tatements. |               |
|        | annual       |   | st        |            |               |
|        | financial    |   | atements. |            |               |
|        | statements.  |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Ability to   | 2 | Financial | Financial  | The fiscal    |
| rmance | produce      | 0 | s         | statements | year 2007     |
|        | financial    | 0 | tatements | will be    | quarterly     |
|        | statements   | 7 | are       | produced   | financial     |
|        | on a         |   | produced  | quarterly. | statements    |
|        | quarterly    |   | q         |            | were          |
|        | basis (4     |   | uarterly. |            | successfully  |
|        | times per    |   |           |            | generated by  |
|        | year).       |   |           |            | the FMSS per  |
|        |              |   |           |            | the           |
|        |              |   |           |            | requirement.  |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Ability to   | 2 | Financial | Quarterly  | Results will  |
| rmance | produce      | 0 | s         | financial  | be available  |
|        | financial    | 0 | tatements | statements | quarterly     |
|        | statements   | 8 | are       | will be    | during        |
|        | on a         |   | produced  | produced   | FY2008.       |
|        | quarterly    |   | quarterly | by the     |               |
|        | basis (4     |   |           | FMSS       |               |
|        | times per    |   |           | during     |               |
|        | year).       |   |           | FY2008 (4  |               |
|        |              |   |           | times per  |               |
|        |              |   |           | year).     |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Ability to   | 2 | Financial | Quarterly  | Results will  |
| rmance | produce      | 0 | s         | financial  | be available  |
|        | financial    | 0 | tatements | statements | quarterly     |
|        | statements   | 9 | are       | will be    | during        |
|        | on a         |   | produced  | produced   | FY2009.       |
|        | quarterly    |   | quarterly | by the     |               |
|        | basis (4     |   |           | FMSS       |               |
|        | times per    |   |           | during     |               |
|        | year).       |   |           | FY2009 (4  |               |
|        |              |   |           | times per  |               |
|        |              |   |           | year).     |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Ability to   | 2 | Financial | Quarterly  | Results will  |
| rmance | produce      | 0 | s         | financial  | be available  |
|        | financial    | 1 | tatements | statements | quarterly     |
|        | statements   | 0 | are       | will be    | during        |
|        | on a         |   | produced  | produced   | FY2010.       |
|        | quarterly    |   | quarterly | by the     |               |
|        | basis (4     |   |           | FMSS       |               |
|        | times per    |   |           | during     |               |
|        | year).       |   |           | FY2010 (4  |               |
|        |              |   |           | times per  |               |
|        |              |   |           | year).     |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Ability to   | 2 | Financial | Quarterly  | Results will  |
| rmance | produce      | 0 | s         | financial  | be available  |
|        | financial    | 1 | tatements | statements | quarterly     |
|        | statements   | 1 | are       | will be    | during        |
|        | on a         |   | produced  | produced   | FY2011.       |
|        | quarterly    |   | quarterly | by the     |               |
|        | basis (4     |   |           | FMSS       |               |
|        | times per    |   |           | during     |               |
|        | year).       |   |           | FY2011 (4  |               |
|        |              |   |           | times per  |               |
|        |              |   |           | year).     |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | A Green      | 2 | Green     | Maintain   | The FMSS      |
| rmance | rating on    | 0 | rating on | Green      | received a    |
|        | the annual   | 0 | scorecard | rating.    | Green rating  |
|        | OMB          | 7 | system.   |            | on the        |
|        | Stoplight    |   |           |            | scorecard for |
|        | Scorecard    |   |           |            | 2007          |
|        | System.      |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | FMSS         | 2 | FMSS has  | FMSS will  | Results will  |
| rmance | receives a   | 0 | scored    | maintain   | be available  |
|        | Green rating | 0 | Green in  | Green      | June 2008     |
|        | on the OMB   | 8 | previous  | rating.    |               |
|        | scorecard.   |   | years     |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | FMSS         | 2 | FMSS has  | FMSS will  | Results will  |
| rmance | receives a   | 0 | scored    | maintain   | be available  |
|        | Green rating | 0 | Green in  | Green      | June 2009.    |
|        | on the OMB   | 9 | previous  | rating.    |               |
|        | scorecard.   |   | years     |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | FMSS         | 2 | FMSS has  | FMSS will  | Results will  |
| rmance | receives a   | 0 | scored    | maintain   | be available  |
|        | Green rating | 1 | Green in  | Green      | June 2010.    |
|        | on the OMB   | 0 | previous  | rating.    |               |
|        | scorecard.   |   | years     |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | FMSS         | 2 | FMSS has  | FMSS will  | Results will  |
| rmance | receives a   | 0 | scored    | maintain   | be available  |
|        | Green rating | 1 | Green in  | Green      | June 2011.    |
|        | on the OMB   | 1 | previous  | rating.    |               |
|        | scorecard.   |   | years     |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | 100% of      | 2 | 100% of   | Maintain   | As of the     |
| rmance | risks in the | 0 | risks     | 100%       | fourth        |
|        | Risk Log are | 0 | reviewed  | review of  | quarter of    |
|        | reviewed     | 7 | either    | risks both | FY2007, 100%  |
|        | monthly or   |   | monthly   | monthly    | of scheduled  |
|        | quarterly,   |   | or        | and        | risk reviews  |
|        | as indicated |   | q         | quarterly. | were held by  |
|        | for risks,   |   | uarterly. |            | the Project   |
|        | by the       |   |           |            | Management    |
|        | Project      |   |           |            | Team.         |
|        | Management   |   |           |            |               |
|        | Team.        |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | 100% of      | 2 | 100% of   | Continue   | Results will  |
| rmance | risks        | 0 | risks     | reviewing  | be available  |
|        | associated   | 0 | reviewed  | FMSS risks | monthly       |
|        | with the     | 8 | by the    | monthly.   | during FY2008 |
|        | FMSS are     |   | Project   |            |               |
|        | reviewed     |   | Manager.  |            |               |
|        | monthly by   |   |           |            |               |
|        | the Project  |   |           |            |               |
|        | Manager.     |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | 100% of      | 2 | 100% of   | Continue   | Results will  |
| rmance | risks        | 0 | risks     | reviewing  | be available  |
|        | associated   | 0 | reviewed  | FMSS risks | monthly       |
|        | with the     | 9 | by the    | monthly.   | during        |
|        | FMSS are     |   | Project   |            | FY2009.       |
|        | reviewed     |   | Manager.  |            |               |
|        | monthly by   |   |           |            |               |
|        | the Project  |   |           |            |               |
|        | Manager.     |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | 100% of      | 2 | 100% of   | Continue   | Results will  |
| rmance | risks        | 0 | risks     | reviewing  | be available  |
|        | associated   | 1 | reviewed  | FMSS risks | monthly       |
|        | with the     | 0 | by the    | monthly.   | during        |
|        | FMSS are     |   | Project   |            | FY2010.       |
|        | reviewed     |   | Manager.  |            |               |
|        | monthly by   |   |           |            |               |
|        | the Project  |   |           |            |               |
|        | Manager.     |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | 100% of      | 2 | 100% of   | Continue   | Results will  |
| rmance | risks        | 0 | risks     | reviewing  | be available  |
|        | associated   | 1 | reviewed  | FMSS risks | monthly       |
|        | with the     | 1 | by the    | monthly.   | during        |
|        | FMSS are     |   | Project   |            | FY2011.       |
|        | reviewed     |   | Manager.  |            |               |
|        | monthly by   |   |           |            |               |
|        | the Project  |   |           |            |               |
|        | Manager.     |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Percentage   | 2 | FMSS      | Maintain   | Through the   |
| rmance | of time      | 0 | available | 98% or     | fourth        |
|        | system       | 0 | 98% of    | greater    | quarter of FY |
|        | available is | 7 | time.     | av         | 2007, the     |
|        | 98% or       |   |           | ailability | FMSS was      |
|        | greater.     |   |           | of the     | available 99% |
|        |              |   |           | FMSS.      | of the        |
|        |              |   |           |            | planned       |
|        |              |   |           |            | scheduled     |
|        |              |   |           |            | availability. |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Percentage   | 2 | FMSS      | Maintain   | Results will  |
| rmance | of time FMSS | 0 | available | 98%        | be available  |
|        | available is | 0 | 98% or    | av         | quarterly     |
|        | 98% or       | 8 | better.   | ailability | during        |
|        | greater.     |   |           | of the     | FY2008.       |
|        |              |   |           | FMSS       |               |
|        |              |   |           | during     |               |
|        |              |   |           | FY2008.    |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Percentage   | 2 | FMSS      | Maintain   | Results will  |
| rmance | of time FMSS | 0 | available | 98%        | be available  |
|        | available is | 0 | 98% or    | av         | quarterly     |
|        | 98% or       | 9 | better.   | ailability | during        |
|        | greater.     |   |           | of the     | FY2009.       |
|        |              |   |           | FMSS       |               |
|        |              |   |           | during     |               |
|        |              |   |           | FY2009.    |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Percentage   | 2 | FMSS      | Maintain   | Results will  |
| rmance | of time FMSS | 0 | available | 98%        | be available  |
|        | available is | 1 | 98% or    | av         | quarterly     |
|        | 98% or       | 0 | better.   | ailability | during        |
|        | greater.     |   |           | of the     | FY2010.       |
|        |              |   |           | FMSS       |               |
|        |              |   |           | during     |               |
|        |              |   |           | FY2010.    |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Percentage   | 2 | FMSS      | Maintain   | Results will  |
| rmance | of time FMSS | 0 | available | 98%        | be available  |
|        | available is | 1 | 98% or    | av         | quarterly     |
|        | 98% or       | 1 | better.   | ailability | during        |
|        | greater.     |   |           | of the     | FY2011.       |
|        |              |   |           | FMSS       |               |
|        |              |   |           | during     |               |
|        |              |   |           | FY2011.    |               |
+--------+--------------+---+-----------+------------+---------------+

## ISS Milestones

The following table (Table 37) defines the milestones for ISS, providing
measurement indicators, fiscal year of milestones, baselines, planned
improvements, and actual results/completion dates:

[]{#__RefHeading___Toc191804638 .anchor}Table 37: ISS Milestones

+--------+--------------+---+-----------+------------+---------------+
| *      | *            | * | **B       | **Planned  | **Actual      |
| *Miles | *Measurement | * | aseline** | I          | Results /     |
| tone** | Indicator**  | F |           | mprovement | Completion    |
|        |              | i |           | to the     | Dates**       |
| **     |              | s |           | Baseline** |               |
| Type** |              | c |           |            |               |
|        |              | a |           |            |               |
|        |              | l |           |            |               |
|        |              | Y |           |            |               |
|        |              | e |           |            |               |
|        |              | a |           |            |               |
|        |              | r |           |            |               |
|        |              | * |           |            |               |
|        |              | * |           |            |               |
+========+==============+===+===========+============+===============+
| **Impl | Implemented  | 1 | *\*\      |            | Q4 1998       |
| ementa | ISS solution | 9 | *Solution |            |               |
| tion** |              | 9 | is        |            |               |
|        |              | 8 | currently |            |               |
|        |              |   | in O&M,   |            |               |
|        |              |   | no        |            |               |
|        |              |   | a         |            |               |
|        |              |   | dditional |            |               |
|        |              |   | enh       |            |               |
|        |              |   | ancements |            |               |
|        |              |   | are       |            |               |
|        |              |   | planned   |            |               |
|        |              |   | and       |            |               |
|        |              |   | pe        |            |               |
|        |              |   | rformance |            |               |
|        |              |   | metrics   |            |               |
|        |              |   | have been |            |               |
|        |              |   | met       |            |               |
|        |              |   | through   |            |               |
|        |              |   | 2007.*    |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Monthly      | 2 | Score of  | Increase   | 4.2           |
| rmance | customer     | 0 | 4 out of  | to 4. 5    |               |
|        | service      | 0 | 5         | out of 5.  |               |
|        | survey       | 7 |           |            |               |
|        | results.     |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Monthly      | 2 | Score 4.2 | Increase   | Results       |
| rmance | customer     | 0 | out of 5. | to 4.5 out | available     |
|        | service      | 0 |           | of 5.      | 11/2008.      |
|        | survey       | 8 |           |            |               |
|        | results.     |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Monthly      | 2 | TBD       | Increase   | Results       |
| rmance | customer     | 0 | 11/2007.  | to 4.5 out | available     |
|        | service      | 0 |           | of 5.      | 11/2009.      |
|        | survey       | 9 |           |            |               |
|        | results.     |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Monthly      | 2 | TBD       | Increase   | Results       |
| rmance | customer     | 0 | 11/2008.  | to 4.5 out | available     |
|        | service      | 1 |           | of 5.      | 11/2010.      |
|        | survey       | 0 |           |            |               |
|        | results.     |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Monthly      | 2 | TBD       | Increase   | Results       |
| rmance | customer     | 0 | 11/2009.  | to 4.5 out | available     |
|        | service      | 1 |           | of 5.      | 11/2011.      |
|        | survey.      | 1 |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Percentage   | 2 | 74%       | Increase   | 78%           |
| rmance | of grant     | 0 |           | to 80%     |               |
|        | applications | 0 |           |            |               |
|        | submitted    | 7 |           |            |               |
|        | el           |   |           |            |               |
|        | ectronically |   |           |            |               |
|        | (for         |   |           |            |               |
|        | programs     |   |           |            |               |
|        | par          |   |           |            |               |
|        | ticipating). |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Percentage   | 2 | 78%       | Increase   | Results       |
| rmance | of grant     | 0 |           | to 80%     | available     |
|        | applications | 0 |           |            | 8/2008.       |
|        | submitted    | 8 |           |            |               |
|        | el           |   |           |            |               |
|        | ectronically |   |           |            |               |
|        | (for         |   |           |            |               |
|        | programs     |   |           |            |               |
|        | par          |   |           |            |               |
|        | ticipating). |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Percentage   | 2 | TBD       | Increase   | Results       |
| rmance | of grant     | 0 | 8/2008.   | to 85%     | available     |
|        | applications | 0 |           |            | 8/2009.       |
|        | submitted    | 9 |           |            |               |
|        | el           |   |           |            |               |
|        | ectronically |   |           |            |               |
|        | (for         |   |           |            |               |
|        | programs     |   |           |            |               |
|        | par          |   |           |            |               |
|        | ticipating). |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Percentage   | 2 | TBD       | Increase   | Results       |
| rmance | of grant     | 0 | 8/2009.   | to 90%     | available     |
|        | applications | 1 |           |            | 8/2010.       |
|        | submitted    | 0 |           |            |               |
|        | el           |   |           |            |               |
|        | ectronically |   |           |            |               |
|        | (for         |   |           |            |               |
|        | programs     |   |           |            |               |
|        | par          |   |           |            |               |
|        | ticipating). |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Percentage   | 2 | TBD       | Increase   | Results       |
| rmance | of grant     | 0 | 8/2010.   | to 95%     | available     |
|        | applications | 1 |           |            | 8/2011.       |
|        | submitted    | 1 |           |            |               |
|        | el           |   |           |            |               |
|        | ectronically |   |           |            |               |
|        | (for         |   |           |            |               |
|        | programs     |   |           |            |               |
|        | par          |   |           |            |               |
|        | ticipating). |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Clean audit  | 2 | Clean     | Maintain   | Results       |
| rmance | opinion      | 0 | audit     | clean      | available     |
|        |              | 0 |           | audit.     | 12/2007.      |
|        |              | 7 |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Clean audit  | 2 | TBD       | Maintain   | Results       |
| rmance | opinion      | 0 | 12/2007.  | clean      | available     |
|        |              | 0 |           | audit.     | 12/2008.      |
|        |              | 8 |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Clean audit  | 2 | TBD       | Maintain   | Results       |
| rmance | opinion      | 0 | 12/2008.  | clean      | available     |
|        |              | 0 |           | audit.     | 12/2009.      |
|        |              | 9 |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Clean audit  | 2 | TBD       | Maintain   | Results       |
| rmance | opinion      | 0 | 12/2009.  | clean      | available     |
|        |              | 1 |           | audit.     | 12/2010.      |
|        |              | 0 |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Clean audit  | 2 | TBD       | Maintain   | Results       |
| rmance | opinion      | 0 | 12/2010.  | clean      | available     |
|        |              | 1 |           | audit.     | 12/2011.      |
|        |              | 1 |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Percentage   | 2 | 99%       | Increase   | 99.10%        |
| rmance | of time      | 0 |           | to 99.5%   |               |
|        | EDCAPS       | 0 |           |            |               |
|        | platform is  | 7 |           |            |               |
|        | available to |   |           |            |               |
|        | customers    |   |           |            |               |
|        | during       |   |           |            |               |
|        | regular      |   |           |            |               |
|        | operating    |   |           |            |               |
|        | hours        |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Percentage   | 2 | 99.10%    | Increase   | Results       |
| rmance | of time      | 0 |           | to 99.5%   | available     |
|        | EDCAPS       | 0 |           |            | 8/2008.       |
|        | platform is  | 8 |           |            |               |
|        | available to |   |           |            |               |
|        | customers    |   |           |            |               |
|        | during       |   |           |            |               |
|        | regular      |   |           |            |               |
|        | operating    |   |           |            |               |
|        | hours        |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Percentage   | 2 | TBD       | Increase   | Results       |
| rmance | of time      | 0 | 8/2008.   | to 99.5%   | available     |
|        | EDCAPS       | 0 |           |            | 8/2009.       |
|        | platform is  | 9 |           |            |               |
|        | available to |   |           |            |               |
|        | customers    |   |           |            |               |
|        | during       |   |           |            |               |
|        | regular      |   |           |            |               |
|        | operating    |   |           |            |               |
|        | hours        |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Percentage   | 2 | TBD       | Maintain   | Results       |
| rmance | of time      | 0 | 8/2009    | 99.5%      | available     |
|        | EDCAPS       | 1 |           |            | 8/2010        |
|        | platform is  | 0 |           |            |               |
|        | available to |   |           |            |               |
|        | customers    |   |           |            |               |
|        | during       |   |           |            |               |
|        | regular      |   |           |            |               |
|        | operating    |   |           |            |               |
|        | hours        |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+
| Perfo  | Percentage   | 2 | TBD       | Maintain   | Results       |
| rmance | of time      | 0 | 8/2010    | 99.5%      | available     |
|        | EDCAPS       | 1 |           |            | 8/2011        |
|        | platform is  | 1 |           |            |               |
|        | available to |   |           |            |               |
|        | customers    |   |           |            |               |
|        | during       |   |           |            |               |
|        | regular      |   |           |            |               |
|        | operating    |   |           |            |               |
|        | hours        |   |           |            |               |
+--------+--------------+---+-----------+------------+---------------+

## TMS Milestones

The following table (Table 38) defines the milestones for TMS, providing
measurement indicators, fiscal year of milestones, baselines, planned
improvements, and actual results/completion dates:

[]{#__RefHeading___Toc191804639 .anchor}Table 38: TMS Milestones

+--------+--------------+---+------------+------------+---------------+
| *      | *            | * | **         | **Planned  | **Actual      |
| *Miles | *Measurement | * | Baseline** | I          | Results /     |
| tone** | Indicator**  | F |            | mprovement | Completion    |
|        |              | i |            | to the     | Dates**       |
| **     |              | s |            | Baseline** |               |
| Type** |              | c |            |            |               |
|        |              | a |            |            |               |
|        |              | l |            |            |               |
|        |              | Y |            |            |               |
|        |              | e |            |            |               |
|        |              | a |            |            |               |
|        |              | r |            |            |               |
|        |              | * |            |            |               |
|        |              | * |            |            |               |
+========+==============+===+============+============+===============+
| Im     | TMS System   | 2 |            |            | Q1 2007       |
| plemen | Implemented  | 0 |            |            |               |
| tation |              | 0 |            |            |               |
|        |              | 7 |            |            |               |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | Help Desk    | 2 | Maintain   | 75%        | As of         |
| rmance | Support      | 0 | 50%        | End-User   | 9/30/07, 99%  |
|        |              | 0 | End-User   | Traveler   | of end-user   |
|        |              | 7 | Traveler   | Issues     | travel issues |
|        |              |   | Issues     | resolved   | were resolved |
|        |              |   | resolved   | within one | with the      |
|        |              |   | within one | hour       | EDCAPS Help   |
|        |              |   | hour.      |            | Desk. Those   |
|        |              |   |            |            | that could    |
|        |              |   |            |            | not be        |
|        |              |   |            |            | resolved by   |
|        |              |   |            |            | Help Desk     |
|        |              |   |            |            | Staff or      |
|        |              |   |            |            | Functional    |
|        |              |   |            |            | Team were     |
|        |              |   |            |            | referred to   |
|        |              |   |            |            | the vendor\'s |
|        |              |   |            |            | Help Desk for |
|        |              |   |            |            | resolution.   |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | Help Desk    | 2 | Maintain   | 80%        | Results       |
| rmance | Support      | 0 | 75%        | End-User   | expected      |
|        |              | 0 | End-User   | Traveler   | December      |
|        |              | 8 | Traveler   | Issues     | 2008.         |
|        |              |   | Issues     | resolved   |               |
|        |              |   | resolved   | within one |               |
|        |              |   | within one | hour       |               |
|        |              |   | hour.      |            |               |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | Help Desk    | 2 | Maintain   | Maintain   | Results       |
| rmance | Support      | 0 | 75%        | 80%        | expected      |
|        |              | 0 | End-User   | end-user   | December      |
|        |              | 9 | Traveler   | traveler   | 2009.         |
|        |              |   | issues     | issues     |               |
|        |              |   | resolved   | resolved   |               |
|        |              |   | within one | within one |               |
|        |              |   | hour.      | hour       |               |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | Help Desk    | 2 | Maintain   | Maintain   | Results       |
| rmance | Support      | 0 | 75%        | 80%        | expected      |
|        |              | 1 | End-User   | end-user   | December      |
|        |              | 0 | Traveler   | traveler   | 2010.         |
|        |              |   | issues     | issues     |               |
|        |              |   | resolved   | resolved   |               |
|        |              |   | within one | within one |               |
|        |              |   | hour.      | hour       |               |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | Help Desk    | 2 | Maintain   | Maintain   | Results       |
| rmance | Support      | 0 | 75%        | 80%        | expected      |
|        |              | 1 | End-User   | end-user   | December      |
|        |              | 1 | Traveler   | traveler   | 2011.         |
|        |              |   | issues     | issues     |               |
|        |              |   | resolved   | resolved   |               |
|        |              |   | within one | within one |               |
|        |              |   | hour.      | hour       |               |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | Reduced      | 2 | Maintain   | Maintain   | As of         |
| rmance | Travel       | 0 | 50% usage  | 70% usage  | 9/30/07, 70%  |
|        | Ticket       | 0 | of on-line | of on-line | usage of      |
|        | Transactions | 7 | booking    | booking    | on-line       |
|        | Fees         |   | engine.    | engine     | booking by ED |
|        |              |   |            |            | staff to      |
|        |              |   |            |            | secure travel |
|        |              |   |            |            | reservations. |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | Reduced      | 2 | Maintain   | Maintain   | Results       |
| rmance | Travel       | 0 | 70%        | 75% usage  | expected      |
|        | Ticket       | 0 | adoption   | of on-line | December      |
|        | Transactions | 8 | rate of    | booking    | 2008.         |
|        | Fees         |   | on-line    | engine     |               |
|        |              |   | booking    |            |               |
|        |              |   | engine.    |            |               |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | Reduced      | 2 | Maintain   | Maintain   | Results       |
| rmance | Travel       | 0 | 70% usage  | 75% usage  | expected      |
|        | Ticket       | 0 | of on-line | of on-line | December      |
|        | Transactions | 9 | booking    | booking    | 2009.         |
|        | Fees         |   | engine.    | engine     |               |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | Reduced      | 2 | Maintain   | Maintain   | Results       |
| rmance | Travel       | 0 | 70% usage  | 75% usage  | expected      |
|        | Ticket       | 1 | of on-line | of on-line | December      |
|        | Transaction  | 0 | booking    | booking    | 2010.         |
|        | Fees         |   | engine.    | engine     |               |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | Reduced      | 2 | Maintain   | Maintain   | Results       |
| rmance | Travel       | 0 | 70% usage  | 75% usage  | expected      |
|        | Ticket       | 1 | of on-line | of on-line | December      |
|        | Transaction  | 1 | booking    | booking    | 2011.         |
|        | Fees         |   | engine.    | engine     |               |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | Interface    | 2 | Maintain   | Maintain   | As of         |
| rmance | Failures     | 0 | 26         | less than  | 9/30/07, 6    |
|        |              | 0 | interface  | 18 per     | interface     |
|        |              | 7 | failures   | year.      | failures have |
|        |              |   | preventing |            | resulted.     |
|        |              |   | documents  |            | Resolution of |
|        |              |   | from       |            | file failure  |
|        |              |   | processing |            | were          |
|        |              |   | in the     |            | addressed and |
|        |              |   | general    |            | resolved      |
|        |              |   | ledger.    |            | within 24     |
|        |              |   |            |            | hours as      |
|        |              |   |            |            | outlined in   |
|        |              |   |            |            | the SLAs.     |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | Interface    | 2 | Maintain   | Maintain   | Results       |
| rmance | Failures     | 0 | 18         | less than  | expected      |
|        |              | 0 | interface  | 15 per     | December      |
|        |              | 8 | failures   | year.      | 2008.         |
|        |              |   | preventing |            |               |
|        |              |   | documents  |            |               |
|        |              |   | from       |            |               |
|        |              |   | processing |            |               |
|        |              |   | in the     |            |               |
|        |              |   | general    |            |               |
|        |              |   | ledger.    |            |               |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | Interface    | 2 | Maintain   | Maintain   | Results       |
| rmance | Failures     | 0 | 18         | less than  | expected      |
|        |              | 0 | interface  | 15 per     | December      |
|        |              | 9 | failures   | year.      | 2009.         |
|        |              |   | preventing |            |               |
|        |              |   | documents  |            |               |
|        |              |   | from       |            |               |
|        |              |   | processing |            |               |
|        |              |   | in the     |            |               |
|        |              |   | general    |            |               |
|        |              |   | ledger.    |            |               |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | Interface    | 2 | Maintain   | Maintain   | Results       |
| rmance | Failures     | 0 | 18         | less than  | expected      |
|        |              | 1 | interface  | 15 per     | December      |
|        |              | 0 | failures   | year.      | 2010.         |
|        |              |   | preventing |            |               |
|        |              |   | documents  |            |               |
|        |              |   | from       |            |               |
|        |              |   | processing |            |               |
|        |              |   | in the     |            |               |
|        |              |   | general    |            |               |
|        |              |   | ledger.    |            |               |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | Interface    | 2 | Maintain   | Maintain   | Results       |
| rmance | Failures     | 0 | 18         | less than  | expected      |
|        |              | 1 | interfaces | 15 per     | December 2011 |
|        |              | 1 | failures   | year.      |               |
|        |              |   | preventing |            |               |
|        |              |   | documents  |            |               |
|        |              |   | from       |            |               |
|        |              |   | processing |            |               |
|        |              |   | in the     |            |               |
|        |              |   | general    |            |               |
|        |              |   | ledger.    |            |               |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | Travel       | 2 | Maintain   | Reduce     | As of         |
| rmance | Document     | 0 | 3-4 days   | processing | 9/30/07,      |
|        | Processing   | 0 | for travel | to 2-3     | travel files  |
|        |              | 7 | document   | days.      | were          |
|        |              |   | p          |            | processed     |
|        |              |   | rocessing. |            | timely and    |
|        |              |   |            |            | payment were  |
|        |              |   |            |            | made within   |
|        |              |   |            |            | 24 hours of   |
|        |              |   |            |            | successful    |
|        |              |   |            |            | file          |
|        |              |   |            |            | processing.   |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | Travel       | 2 | Maintain   | Reduce     | Results       |
| rmance | Document     | 0 | 2-3 days   | processing | expected      |
|        | Processing   | 0 | for travel | to 1-2     | December      |
|        |              | 8 | document   | days.      | 2007.         |
|        |              |   | p          |            |               |
|        |              |   | rocessing. |            |               |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | Travel       | 2 | Maintain   | Maintain   | Results       |
| rmance | Document     | 0 | 2-3 days   | reduction  | expected      |
|        | Processing   | 0 | for travel | of         | December      |
|        |              | 9 | document   | Processing | 2008.         |
|        |              |   | p          | to 1-2     |               |
|        |              |   | rocessing. | days.      |               |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | Travel       | 2 | Maintain   | Maintain   | Results       |
| rmance | Document     | 0 | 2-3 days   | reduction  | expected      |
|        | Processing   | 1 | for travel | of         | December      |
|        |              | 0 | document   | processing | 2009.         |
|        |              |   | p          | to 1-2     |               |
|        |              |   | rocessing. | days.      |               |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | Travel       | 2 | Maintain   | Maintain   | Results       |
| rmance | Document     | 0 | 2-3 days   | reduction  | expected      |
|        | Processing   | 1 | for travel | of         | December      |
|        |              | 1 | document   | processing | 2010.         |
|        |              |   | p          | to 1-2     |               |
|        |              |   | rocessing. | days.      |               |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | System       | 2 | Maintain   | Reduce to  | As of         |
| rmance | Downtime     | 0 | 20 system  | 14.        | 9/30/07, ED   |
|        |              | 0 | reboots    |            | requested no  |
|        |              | 7 | due to     |            | system        |
|        |              |   | hung       |            | reboots to    |
|        |              |   | app        |            | the vendor.   |
|        |              |   | lications. |            | System        |
|        |              |   |            |            | availability  |
|        |              |   |            |            | is monitored  |
|        |              |   |            |            | by GSA.       |
|        |              |   |            |            | Scheduled     |
|        |              |   |            |            | maintenance   |
|        |              |   |            |            | was performed |
|        |              |   |            |            | as required.  |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | System       | 2 | Maintain   | Reduce to  | Results       |
| rmance | Downtime     | 0 | 14 system  | 10.        | expected      |
|        |              | 0 | reboots    |            | December      |
|        |              | 8 | due to     |            | 2007.         |
|        |              |   | hung       |            |               |
|        |              |   | app        |            |               |
|        |              |   | lications. |            |               |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | System       | 2 | Maintain   | Maintain   | Results       |
| rmance | Downtime     | 0 | 10 system  | reduction  | expected      |
|        |              | 0 | reboots    | to 10      | December      |
|        |              | 9 | due to     |            | 2008.         |
|        |              |   | hung       |            |               |
|        |              |   | app        |            |               |
|        |              |   | lications. |            |               |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | System       | 2 | Maintain   | Maintain   | Results       |
| rmance | Downtime     | 0 | 10 system  | reduction  | expected      |
|        |              | 1 | reboots    | to 10      | December      |
|        |              | 0 | due to     |            | 2009.         |
|        |              |   | hung       |            |               |
|        |              |   | app        |            |               |
|        |              |   | lications. |            |               |
+--------+--------------+---+------------+------------+---------------+
| Perfo  | System       | 2 | Maintain   | Maintain   | Results       |
| rmance | Downtime     | 0 | 10 system  | reduction  | expected      |
|        |              | 1 | reboots    | to 10      | December      |
|        |              | 1 | due to     |            | 2010.         |
|        |              |   | hung       |            |               |
|        |              |   | app        |            |               |
|        |              |   | lications. |            |               |
+--------+--------------+---+------------+------------+---------------+

## E-Authentication Milestones

The following table (Table 39) defines the milestones for
e-Authentication, providing measurement indicators, fiscal year of
milestones, baselines, planned improvements, and actual
results/completion dates:

[]{#__RefHeading___Toc191804640 .anchor}Table 39: E-Authentication
Milestones

+--------+---------------+---+-----------+-------------+---------------+
| *      | **Measurement | * | **B       | **Planned   | **Actual      |
| *Miles | Indicator**   | * | aseline** | Improvement | Results /     |
| tone** |               | F |           | to the      | Completion    |
|        |               | i |           | Baseline**  | Dates**       |
| **     |               | s |           |             |               |
| Type** |               | c |           |             |               |
|        |               | a |           |             |               |
|        |               | l |           |             |               |
|        |               | Y |           |             |               |
|        |               | e |           |             |               |
|        |               | a |           |             |               |
|        |               | r |           |             |               |
|        |               | * |           |             |               |
|        |               | * |           |             |               |
+========+===============+===+===========+=============+===============+
| Im     | E-A           | 2 |           |             | Q3 FY2006     |
| plemen | uthentication | 0 |           |             |               |
| tation | I             | 0 |           |             |               |
|        | nfrastructure | 6 |           |             |               |
|        | implemented   |   |           |             |               |
+--------+---------------+---+-----------+-------------+---------------+
| Perfo  | Integrate     | 2 | 0         | 1           | 1, Q3 FY2006  |
| rmance | Systems with  | 0 |           |             |               |
|        | the           | 0 |           |             |               |
|        | E-A           | 6 |           |             |               |
|        | uthentication |   |           |             |               |
|        | In            |   |           |             |               |
|        | frastructure. |   |           |             |               |
|        | Number of     |   |           |             |               |
|        | System        |   |           |             |               |
|        | integrated to |   |           |             |               |
|        | the           |   |           |             |               |
|        | E-A           |   |           |             |               |
|        | uthentication |   |           |             |               |
|        | In            |   |           |             |               |
|        | frastructure. |   |           |             |               |
+--------+---------------+---+-----------+-------------+---------------+
| Perfo  | Integrate     | 2 | 1         | 2           | 2, Q4 FY2007  |
| rmance | Systems with  | 0 |           |             |               |
|        | the           | 0 |           |             |               |
|        | E-A           | 7 |           |             |               |
|        | uthentication |   |           |             |               |
|        | In            |   |           |             |               |
|        | frastructure. |   |           |             |               |
|        | Number of     |   |           |             |               |
|        | System        |   |           |             |               |
|        | integrated to |   |           |             |               |
|        | the           |   |           |             |               |
|        | E-A           |   |           |             |               |
|        | uthentication |   |           |             |               |
|        | In            |   |           |             |               |
|        | frastructure. |   |           |             |               |
+--------+---------------+---+-----------+-------------+---------------+
| Perfo  | Integrate     | 2 | 3         | 6           | Actual        |
| rmance | Systems with  | 0 |           |             | results will  |
|        | the           | 0 |           |             | be available  |
|        | E-A           | 8 |           |             | as of         |
|        | uthentication |   |           |             | September     |
|        | In            |   |           |             | 2008.         |
|        | frastructure. |   |           |             |               |
|        | Number of     |   |           |             |               |
|        | System        |   |           |             |               |
|        | integrated to |   |           |             |               |
|        | the           |   |           |             |               |
|        | E-A           |   |           |             |               |
|        | uthentication |   |           |             |               |
|        | In            |   |           |             |               |
|        | frastructure. |   |           |             |               |
+--------+---------------+---+-----------+-------------+---------------+
| Perfo  | Percentage    | 2 | 0         | 98%         | 98%, Q3       |
| rmance | time that the | 0 |           |             | FY2006        |
|        | E-A           | 0 |           |             |               |
|        | uthentication | 6 |           |             |               |
|        | I             |   |           |             |               |
|        | nfrastructure |   |           |             |               |
|        | is available  |   |           |             |               |
|        | excluding     |   |           |             |               |
|        | scheduled     |   |           |             |               |
|        | maintenance.  |   |           |             |               |
+--------+---------------+---+-----------+-------------+---------------+
| Perfo  | Maintain      | 2 | 98%       | 98%         | 98%, Q4       |
| rmance | percentage of | 0 |           |             | FY2007        |
|        | time that the | 0 |           |             |               |
|        | E-A           | 7 |           |             |               |
|        | uthentication |   |           |             |               |
|        | I             |   |           |             |               |
|        | nfrastructure |   |           |             |               |
|        | is available  |   |           |             |               |
|        | excluding     |   |           |             |               |
|        | scheduled     |   |           |             |               |
|        | maintenance.  |   |           |             |               |
+--------+---------------+---+-----------+-------------+---------------+
| Perfo  | Maintain      | 2 | 98%       | 98%         | Actual        |
| rmance | percentage of | 0 |           |             | results will  |
|        | time that the | 0 |           |             | be available  |
|        | E-A           | 8 |           |             | as of         |
|        | uthentication |   |           |             | September     |
|        | I             |   |           |             | 2008.         |
|        | nfrastructure |   |           |             |               |
|        | that is       |   |           |             |               |
|        | available     |   |           |             |               |
|        | excluding     |   |           |             |               |
|        | scheduled     |   |           |             |               |
|        | maintenance.  |   |           |             |               |
+--------+---------------+---+-----------+-------------+---------------+
| Perfo  | Maintain      | 2 | 98%       | 98%         | Actual        |
| rmance | percentage of | 0 |           |             | results will  |
|        | time that the | 0 |           |             | be available  |
|        | E-A           | 9 |           |             | as of 9/2009. |
|        | uthentication |   |           |             |               |
|        | I             |   |           |             |               |
|        | nfrastructure |   |           |             |               |
|        | that is       |   |           |             |               |
|        | available     |   |           |             |               |
|        | excluding     |   |           |             |               |
|        | scheduled     |   |           |             |               |
|        | maintenance.  |   |           |             |               |
+--------+---------------+---+-----------+-------------+---------------+
| Perfo  | Service       | 2 | 99%       | 99%         | 99%, Q3       |
| rmance | availability. | 0 |           |             | FY2006        |
|        |               | 0 |           |             |               |
|        |               | 6 |           |             |               |
+--------+---------------+---+-----------+-------------+---------------+
| Perfo  | Maintain      | 2 | 99%       | 99%         | 99%, Q4       |
| rmance | optimal       | 0 |           |             | FY2007        |
|        | Service       | 0 |           |             |               |
|        | availability. | 7 |           |             |               |
+--------+---------------+---+-----------+-------------+---------------+
| Perfo  | Maintain      | 2 | 99%       | 99%         | Actual        |
| rmance | optimal       | 0 |           |             | results will  |
|        | Service       | 0 |           |             | be available  |
|        | availability. | 8 |           |             | as of         |
|        |               |   |           |             | September     |
|        |               |   |           |             | 2008.         |
+--------+---------------+---+-----------+-------------+---------------+
| Perfo  | Maintain      | 2 | 99%       | 99%         | Actual        |
| rmance | optimal       | 0 |           |             | results will  |
|        | Service       | 0 |           |             | be available  |
|        | availability. | 9 |           |             | as of         |
|        |               |   |           |             | September     |
|        |               |   |           |             | 2009.         |
+--------+---------------+---+-----------+-------------+---------------+
| Perfo  | Response time | 2 | 0         | 5           | 5 days, Q3    |
| rmance | to initiate   | 0 |           |             | FY2006        |
|        | knowledge     | 0 |           |             |               |
|        | transfer of   | 6 |           |             |               |
|        | E-A           |   |           |             |               |
|        | uthentication |   |           |             |               |
|        | knowledge     |   |           |             |               |
|        | upon request  |   |           |             |               |
|        | (in business  |   |           |             |               |
|        | days).        |   |           |             |               |
+--------+---------------+---+-----------+-------------+---------------+
| Perfo  | Number of     | 2 | 7         | 0           | 0, Q4 FY2007  |
| rmance | days from     | 0 |           |             |               |
|        | request to    | 0 |           |             |               |
|        | Account       | 7 |           |             |               |
|        | creation and  |   |           |             |               |
|        | Password      |   |           |             |               |
|        | Resets.       |   |           |             |               |
+--------+---------------+---+-----------+-------------+---------------+
| Perfo  | Percentage of | 2 | 0         | 80%         | 80%, Q4       |
| rmance | problems      | 0 |           |             | FY2007        |
|        | related to    | 0 |           |             |               |
|        | the           | 7 |           |             |               |
|        | E-A           |   |           |             |               |
|        | uthentication |   |           |             |               |
|        | in            |   |           |             |               |
|        | frastructure. |   |           |             |               |
|        | Percentage of |   |           |             |               |
|        | problem       |   |           |             |               |
|        | resolution.   |   |           |             |               |
+--------+---------------+---+-----------+-------------+---------------+
| Perfo  | Percentage of | 2 | 80%       | 85%         | Actual        |
| rmance | problems      | 0 |           |             | results will  |
|        | resolved that | 0 |           |             | be available  |
|        | related to    | 8 |           |             | as of         |
|        | the           |   |           |             | September     |
|        | E-A           |   |           |             | 2008.         |
|        | uthentication |   |           |             |               |
|        | in            |   |           |             |               |
|        | frastructure. |   |           |             |               |
|        | Percentage of |   |           |             |               |
|        | problem       |   |           |             |               |
|        | resolution.   |   |           |             |               |
+--------+---------------+---+-----------+-------------+---------------+
| Perfo  | Number of     | 2 | 0         | 0           | 0, Q4 FY2007  |
| rmance | unauthorized  | 0 |           |             |               |
|        | user accesses | 0 |           |             |               |
|        | found during  | 7 |           |             |               |
|        | audits and    |   |           |             |               |
|        | system scans. |   |           |             |               |
+--------+---------------+---+-----------+-------------+---------------+
| Perfo  | Number of     | 2 | 0         | 0           | Actual        |
| rmance | verified,     | 0 |           |             | results will  |
|        | major system  | 0 |           |             | be available  |
|        | vu            | 8 |           |             | as of         |
|        | lnerabilities |   |           |             | September     |
|        | found during  |   |           |             | 2008.         |
|        | audits and    |   |           |             |               |
|        | system scans. |   |           |             |               |
+--------+---------------+---+-----------+-------------+---------------+
| Im     | Integrate FSA | 2 |           |             | Q4 FY2008     |
| plemen | applications  | 0 |           |             |               |
| tation | into          | 0 |           |             |               |
|        | E-A           | 8 |           |             |               |
|        | uthentication |   |           |             |               |
|        | service.      |   |           |             |               |
+--------+---------------+---+-----------+-------------+---------------+
| Perfo  | Integrate 1   | 2 | 0         | 1           | Q4 FY2008     |
| rmance | FSA           | 0 |           |             |               |
|        | application ( | 0 |           |             |               |
|        | eCampus Based | 8 |           |             |               |
|        | application)  |   |           |             |               |
|        | into the      |   |           |             |               |
|        | Federal       |   |           |             |               |
|        | Student Aid   |   |           |             |               |
|        | E-A           |   |           |             |               |
|        | uthentication |   |           |             |               |
|        | service.      |   |           |             |               |
+--------+---------------+---+-----------+-------------+---------------+
| Perfo  | Completion of | 2 | 1         | 4           | Q2 FY2008     |
| rmance | assessment,   | 0 |           |             |               |
|        | risk          | 0 |           |             |               |
|        | evaluation,   | 8 |           |             |               |
|        | preliminary   |   |           |             |               |
|        | population    |   |           |             |               |
|        | determination |   |           |             |               |
|        | and sequence  |   |           |             |               |
|        | plan for      |   |           |             |               |
|        | three         |   |           |             |               |
|        | additional    |   |           |             |               |
|        | Federal       |   |           |             |               |
|        | Student Aid   |   |           |             |               |
|        | systems.      |   |           |             |               |
+--------+---------------+---+-----------+-------------+---------------+
| Perfo  | Completion of | 2 | 4         | 7           | Q3 FY2008     |
| rmance | assessment,   | 0 |           |             |               |
|        | risk          | 0 |           |             |               |
|        | evaluation,   | 8 |           |             |               |
|        | preliminary   |   |           |             |               |
|        | population    |   |           |             |               |
|        | determination |   |           |             |               |
|        | and sequence  |   |           |             |               |
|        | plan for      |   |           |             |               |
|        | three         |   |           |             |               |
|        | additional    |   |           |             |               |
|        | Federal       |   |           |             |               |
|        | Student Aid   |   |           |             |               |
|        | systems.      |   |           |             |               |
+--------+---------------+---+-----------+-------------+---------------+
| Perfo  | Completion of | 2 | 7         | 10          | Q4 FY2008     |
| rmance | assessment,   | 0 |           |             |               |
|        | risk          | 0 |           |             |               |
|        | evaluation,   | 8 |           |             |               |
|        | preliminary   |   |           |             |               |
|        | population    |   |           |             |               |
|        | determination |   |           |             |               |
|        | and sequence  |   |           |             |               |
|        | plan for      |   |           |             |               |
|        | three         |   |           |             |               |
|        | additional    |   |           |             |               |
|        | Federal       |   |           |             |               |
|        | Student Aid   |   |           |             |               |
|        | systems       |   |           |             |               |
+--------+---------------+---+-----------+-------------+---------------+

## NCES Web Milestones

The following table (Table 40) defines the milestones for NCES Web,
providing measurement indicators, fiscal year of milestones, baselines,
planned improvements, and actual results/completion dates:

[]{#__RefHeading___Toc191804641 .anchor}Table 40: NCES Web Milestones

+--------+--------------+---+-----------+------------+--------------+
| *      | *            | * | **B       | **Planned  | **Actual     |
| *Miles | *Measurement | * | aseline** | I          | Results /    |
| tone** | Indicator**  | F |           | mprovement | Completion   |
|        |              | i |           | to the     | Dates**      |
| **     |              | s |           | Baseline** |              |
| Type** |              | c |           |            |              |
|        |              | a |           |            |              |
|        |              | l |           |            |              |
|        |              | Y |           |            |              |
|        |              | e |           |            |              |
|        |              | a |           |            |              |
|        |              | r |           |            |              |
|        |              | * |           |            |              |
|        |              | * |           |            |              |
+========+==============+===+===========+============+==============+
| Im     | CCD Web      | 2 |           |            | Q4, 2007     |
| plemen | Im           | 0 |           |            |              |
| tation | plementation | 0 |           |            |              |
|        | (Web Usage   | 7 |           |            |              |
|        | to BAT)      |   |           |            |              |
+--------+--------------+---+-----------+------------+--------------+
| Perfo  | Increase the | 2 | 26K (As   | 27.5K      | 26.5K (As of |
| rmance | average      | 0 | of        |            | March 31,    |
|        | number of    | 0 | 9/30/06)  |            | 2007)        |
|        | unique user  | 7 |           |            |              |
|        | sessions per |   |           |            |              |
|        | month.       |   |           |            |              |
+--------+--------------+---+-----------+------------+--------------+
| Perfo  | Increase the | 2 | 26.5K     | 30K        | Q4 FY2008    |
| rmance | average      | 0 |           |            |              |
|        | number of    | 0 |           |            |              |
|        | unique user  | 8 |           |            |              |
|        | sessions per |   |           |            |              |
|        | month.       |   |           |            |              |
+--------+--------------+---+-----------+------------+--------------+
| Perfo  | Web usage to | 2 | 30K       | 32.5K      | Q4 FY2009    |
| rmance | BAT.         | 0 |           |            |              |
|        | Increase the | 0 |           |            |              |
|        | average      | 9 |           |            |              |
|        | number of    |   |           |            |              |
|        | unique user  |   |           |            |              |
|        | sessions per |   |           |            |              |
|        | month.       |   |           |            |              |
+--------+--------------+---+-----------+------------+--------------+
| Perfo  | Decreased    | 2 | 60        | 20         | 18 (as of    |
| rmance | CCD          | 0 |           |            | March 31,    |
|        | Collection   | 0 |           |            | 2007)        |
|        | System (used | 7 |           |            |              |
|        | by states to |   |           |            |              |
|        | transmit     |   |           |            |              |
|        | collection   |   |           |            |              |
|        | data to      |   |           |            |              |
|        | NCES) data   |   |           |            |              |
|        | processing   |   |           |            |              |
|        | time. This   |   |           |            |              |
|        | is           |   |           |            |              |
|        | calculated   |   |           |            |              |
|        | by Benchmark |   |           |            |              |
|        | file "import |   |           |            |              |
|        | time +       |   |           |            |              |
|        | processing   |   |           |            |              |
|        | time in      |   |           |            |              |
|        | minutes.     |   |           |            |              |
+--------+--------------+---+-----------+------------+--------------+
| Perfo  | Decreased    | 2 | 18        | 15         | Q4 FY2008    |
| rmance | CCD          | 0 |           |            |              |
|        | Collection   | 0 |           |            |              |
|        | System (used | 8 |           |            |              |
|        | by states to |   |           |            |              |
|        | transmit     |   |           |            |              |
|        | collection   |   |           |            |              |
|        | data to      |   |           |            |              |
|        | NCES) data   |   |           |            |              |
|        | processing   |   |           |            |              |
|        | time. This   |   |           |            |              |
|        | is           |   |           |            |              |
|        | calculated   |   |           |            |              |
|        | by Benchmark |   |           |            |              |
|        | file "import |   |           |            |              |
|        | time +       |   |           |            |              |
|        | processing   |   |           |            |              |
|        | time in      |   |           |            |              |
|        | minutes.     |   |           |            |              |
+--------+--------------+---+-----------+------------+--------------+
| Perfo  | Decreased    | 2 | 15        | 12         | Q4 FY2009    |
| rmance | CCD          | 0 |           |            |              |
|        | Collection   | 0 |           |            |              |
|        | System (used | 9 |           |            |              |
|        | by states to |   |           |            |              |
|        | transmit     |   |           |            |              |
|        | collection   |   |           |            |              |
|        | data to      |   |           |            |              |
|        | NCES) data   |   |           |            |              |
|        | processing   |   |           |            |              |
|        | time. This   |   |           |            |              |
|        | is           |   |           |            |              |
|        | calculated   |   |           |            |              |
|        | by Benchmark |   |           |            |              |
|        | file "import |   |           |            |              |
|        | time +       |   |           |            |              |
|        | processing   |   |           |            |              |
|        | time in      |   |           |            |              |
|        | minutes.     |   |           |            |              |
+--------+--------------+---+-----------+------------+--------------+
| Im     | ESLSD        | 2 |           |            | Q4 FY2007    |
| plemen | database     | 0 |           |            |              |
| tation | co           | 0 |           |            |              |
|        | nsolidations | 7 |           |            |              |
|        | phase two.   |   |           |            |              |
|        | Continue     |   |           |            |              |
|        | expansion of |   |           |            |              |
|        | metadata     |   |           |            |              |
|        | layer of the |   |           |            |              |
|        | ESLSD DB     |   |           |            |              |
+--------+--------------+---+-----------+------------+--------------+
| Perfo  | Number of    | 2 | 4         | 6          | 6 - Q4       |
| rmance | NCES Web     | 0 |           |            | FY2007       |
|        | Applications | 0 |           |            |              |
|        | (total of 8) | 7 |           |            |              |
|        | in           |   |           |            |              |
|        | corpor-ating |   |           |            |              |
|        | reusable     |   |           |            |              |
|        | metadata     |   |           |            |              |
|        | items.       |   |           |            |              |
+--------+--------------+---+-----------+------------+--------------+
| Perfo  | Number of    | 2 | 6         | 8          | Q4 FY2008    |
| rmance | NCES Web     | 0 |           |            |              |
|        | Applications | 0 |           |            |              |
|        | (total of 8) | 8 |           |            |              |
|        | in           |   |           |            |              |
|        | corpor-ating |   |           |            |              |
|        | reusable     |   |           |            |              |
|        | metadata     |   |           |            |              |
|        | items.       |   |           |            |              |
+--------+--------------+---+-----------+------------+--------------+
| **Impl | ALS          | 2 |           |            | Q4 FY2007    |
| ementa | Collection   | 0 |           |            |              |
| tion** | Application  | 0 |           |            |              |
|        | production   | 7 |           |            |              |
|        | migration    |   |           |            |              |
|        | and          |   |           |            |              |
|        | operation.   |   |           |            |              |
+--------+--------------+---+-----------+------------+--------------+
| Perfo  | Prepare the  | 2 | October   | October    | Collection   |
| rmance | ALS          | 0 | 15^th^    | 1^st^      | date changed |
|        | collection   | 0 |           |            | by NCES to   |
|        | application  | 7 |           |            | Nov 22.      |
|        | 2 weeks      |   |           |            | Application  |
|        | earlier than |   |           |            | testing was  |
|        | the previous |   |           |            | completed on |
|        | year.        |   |           |            | Nov 13,      |
|        |              |   |           |            | 2007.        |
+--------+--------------+---+-----------+------------+--------------+
| Perfo  | Prepare the  | 2 | October   | October    | Q4 FY2008    |
| rmance | ALS          | 0 | 15^th^    | 1^st^      |              |
|        | collection   | 0 |           |            |              |
|        | application  | 8 |           |            |              |
|        | 2 weeks      |   |           |            |              |
|        | earlier than |   |           |            |              |
|        | the previous |   |           |            |              |
|        | year.        |   |           |            |              |
+--------+--------------+---+-----------+------------+--------------+
| Perfo  | Prepare the  | 2 | October   | September  | Q4 FY2009    |
| rmance | ALS          | 0 | 1^st^     | 15^th^     |              |
|        | collection   | 0 |           |            |              |
|        | application  | 9 |           |            |              |
|        | 2 weeks      |   |           |            |              |
|        | earlier than |   |           |            |              |
|        | the previous |   |           |            |              |
|        | year.        |   |           |            |              |
+--------+--------------+---+-----------+------------+--------------+
| Perfo  | State        | 2 | 6         | 3          | 0 -- as of   |
| rmance | Library      | 0 |           |            | March 31,    |
|        | (STLa)       | 0 |           |            | 2007         |
|        | survey       | 7 |           |            |              |
|        | online       |   |           |            |              |
|        | collection   |   |           |            |              |
|        | application  |   |           |            |              |
|        | -- reduced   |   |           |            |              |
|        | number of    |   |           |            |              |
|        | reported     |   |           |            |              |
|        | defects by   |   |           |            |              |
|        | 50% from     |   |           |            |              |
|        | same period  |   |           |            |              |
|        | last year    |   |           |            |              |
+--------+--------------+---+-----------+------------+--------------+
| Perfo  | State        | 2 | 0         | 0          | Q4 FY2008    |
| rmance | Library      | 0 |           |            |              |
|        | (STLa)       | 0 |           |            |              |
|        | survey       | 8 |           |            |              |
|        | online       |   |           |            |              |
|        | collection   |   |           |            |              |
|        | application  |   |           |            |              |
|        | --maintain 0 |   |           |            |              |
|        | reported     |   |           |            |              |
|        | defects.     |   |           |            |              |
+--------+--------------+---+-----------+------------+--------------+
| Perfo  | State        | 2 | 0         | 0          | Q4 FY2009    |
| rmance | Library      | 0 |           |            |              |
|        | (STLa)       | 0 |           |            |              |
|        | survey       | 9 |           |            |              |
|        | online       |   |           |            |              |
|        | collection   |   |           |            |              |
|        | application  |   |           |            |              |
|        | --maintain 0 |   |           |            |              |
|        | reported     |   |           |            |              |
|        | defects.     |   |           |            |              |
+--------+--------------+---+-----------+------------+--------------+

## IPEDS Milestones

The following table (Table 41) defines the milestones for IPEDS,
providing measurement indicators, fiscal year of milestones, baselines,
planned improvements, and actual results/completion dates:

[]{#__RefHeading___Toc191804642 .anchor}Table 41: IPEDS Milestones

+--------+--------------+---+------------+-------------+-------------+
| *      | *            | * | **         | **Planned   | **Actual    |
| *Miles | *Measurement | * | Baseline** | Improvement | Results /   |
| tone** | Indicator**  | F |            | to the      | Completion  |
|        |              | i |            | Baseline**  | Dates**     |
| **     |              | s |            |             |             |
| Type** |              | c |            |             |             |
|        |              | a |            |             |             |
|        |              | l |            |             |             |
|        |              | Y |            |             |             |
|        |              | e |            |             |             |
|        |              | a |            |             |             |
|        |              | r |            |             |             |
|        |              | * |            |             |             |
|        |              | * |            |             |             |
+========+==============+===+============+=============+=============+
| **Impl | Implemented  | 2 | *\*\*      |             | Q4, 2000    |
| ementa | IPEDS        | 0 | Solution   |             |             |
| tion** | solution     | 0 | is         |             |             |
|        |              | 0 | currently  |             |             |
|        |              |   | in O&M, no |             |             |
|        |              |   | additional |             |             |
|        |              |   | en         |             |             |
|        |              |   | hancements |             |             |
|        |              |   | are        |             |             |
|        |              |   | planned    |             |             |
|        |              |   | and        |             |             |
|        |              |   | p          |             |             |
|        |              |   | erformance |             |             |
|        |              |   | metrics    |             |             |
|        |              |   | have been  |             |             |
|        |              |   | met        |             |             |
|        |              |   | through    |             |             |
|        |              |   | 2007.*     |             |             |
+--------+--------------+---+------------+-------------+-------------+
| Perfo  | Percentage   | 2 | 85%        | Maint       | Q4, 2007 -  |
| rmance | of customers | 0 |            | ain/improve | The NCES    |
|        | reporting    | 0 |            | percentage  | Customer    |
|        | they are     | 7 |            | of          | Survey      |
|        | satisfied    |   |            | satisfied   | included    |
|        | with IPEDS.  |   |            | customers.  | items on    |
|        |              |   |            |             | IPEDS       |
|        |              |   |            |             | r           |
|        |              |   |            |             | espondents' |
|        |              |   |            |             | sa          |
|        |              |   |            |             | tisfaction. |
|        |              |   |            |             | Over 88     |
|        |              |   |            |             | percent of  |
|        |              |   |            |             | respondents |
|        |              |   |            |             | were        |
|        |              |   |            |             | satisfied   |
|        |              |   |            |             | or very     |
|        |              |   |            |             | satisfied   |
|        |              |   |            |             | with IPEDS  |
|        |              |   |            |             | systems,    |
|        |              |   |            |             | including   |
|        |              |   |            |             | the Help    |
|        |              |   |            |             | Desk        |
|        |              |   |            |             | resp        |
|        |              |   |            |             | onsiveness. |
+--------+--------------+---+------------+-------------+-------------+
| Perfo  | Percentage   | 2 | 88%        | Maint       | Data not    |
| rmance | of customers | 0 |            | ain/improve | available   |
|        | reporting    | 0 |            | percentage  | until Fall  |
|        | they are     | 8 |            | of          | 2008.       |
|        | satisfied    |   |            | satisfied   |             |
|        | with IPEDS.  |   |            | customers.  |             |
+--------+--------------+---+------------+-------------+-------------+
| Perfo  | Percentage   | 2 | Actual     | Maint       | Data not    |
| rmance | of customers | 0 | data will  | ain/improve | available   |
|        | reporting    | 0 | used from  | percentage  | until Fall  |
|        | they are     | 9 | 2008 above | of          | 2009.       |
|        | satisfied    |   |            | satisfied   |             |
|        | with IPEDS.  |   |            | customers.  |             |
+--------+--------------+---+------------+-------------+-------------+
| Perfo  | Maintain 95  | 2 | 95 percent | Maintain or | Q4 FY2007   |
| rmance | percent      | 0 |            | improve at  | -- Rsponse  |
|        | response     | 0 |            | least 95%   | rates met   |
|        | rate.        | 7 |            | response    | or exceeded |
|        |              |   |            | rate.       | goals       |
+--------+--------------+---+------------+-------------+-------------+
| Perfo  | Maintain 95  | 2 | 95 percent | Maintain or | Final       |
| rmance | percent      | 0 |            | improve at  | response    |
|        | response     | 0 |            | least 95%   | rates will  |
|        | rate.        | 8 |            | response    | be          |
|        |              |   |            | rate.       | available   |
|        |              |   |            |             | ap          |
|        |              |   |            |             | proximately |
|        |              |   |            |             | in July     |
|        |              |   |            |             | 2008.       |
+--------+--------------+---+------------+-------------+-------------+
| Perfo  | Maintain 95  | 2 | 95 percent | Maintain or | Final       |
| rmance | percent      | 0 |            | improve at  | response    |
|        | response     | 0 |            | least 95%   | rates will  |
|        | rate.        | 9 |            | response    | be          |
|        |              |   |            | rate.       | available   |
|        |              |   |            |             | ap          |
|        |              |   |            |             | proximately |
|        |              |   |            |             | in July     |
|        |              |   |            |             | 2009.       |
+--------+--------------+---+------------+-------------+-------------+
| Perfo  | Data         | 2 | 6 months   | Goal is to  | Information |
| rmance | transfer     | 0 |            | get data    | on this     |
|        | time from    | 0 |            | from        | will be     |
|        | collection   | 7 |            | collection  | available   |
|        | to           |   |            | to          | in          |
|        | di           |   |            | di          | late-2008.  |
|        | ssemination. |   |            | ssemination |             |
|        |              |   |            | within 6    |             |
|        |              |   |            | months.     |             |
+--------+--------------+---+------------+-------------+-------------+
| Perfo  | Help Desk    | 2 | Less than  | The goal is | In FY2007,  |
| rmance | response     | 0 | 5 minutes  | to maintain | it took an  |
|        | time         | 0 |            | or to       | average of  |
|        |              | 7 |            | improve     | 5 minutes,  |
|        |              |   |            | Help Desk   | 24 seconds  |
|        |              |   |            | response    | per call.   |
|        |              |   |            | time.       |             |
+--------+--------------+---+------------+-------------+-------------+
| Perfo  | Help Desk    | 2 | Less than  | The goal is | Data on     |
| rmance | response     | 0 | 5 minutes  | to maintain | this will   |
|        | time         | 0 |            | or to       | be          |
|        |              | 8 |            | improve     | available   |
|        |              |   |            | Help Desk   | ap          |
|        |              |   |            | response    | proximately |
|        |              |   |            | time.       | in June     |
|        |              |   |            |             | 2008.       |
+--------+--------------+---+------------+-------------+-------------+
| Perfo  | Help Desk    | 2 | Less than  | The goal is | Data on     |
| rmance | response     | 0 | 5 minutes  | to maintain | this will   |
|        | time         | 0 |            | or to       | be          |
|        |              | 9 |            | improve     | available   |
|        |              |   |            | Help Desk   | ap          |
|        |              |   |            | response    | proximately |
|        |              |   |            | time.       | in June     |
|        |              |   |            |             | 2009.       |
+--------+--------------+---+------------+-------------+-------------+
| Perfo  | Days delay   | 2 | Less than  | Maint       | For Fall    |
| rmance | in opening   | 0 | 10 days    | ain/improve | 2007, there |
|        |              | 0 |            | number of   | was a one   |
|        |              | 7 |            | days that   | day delay   |
|        |              |   |            | opening is  | in opening. |
|        |              |   |            | delayed.    |             |
+--------+--------------+---+------------+-------------+-------------+
| Perfo  | Days delay   | 2 | Less than  | Maint       | This        |
| rmance | in opening   | 0 | 10 days    | ain/improve | information |
|        |              | 0 |            | number of   | will be     |
|        |              | 8 |            | days that   | available   |
|        |              |   |            | opening is  | by October  |
|        |              |   |            | delayed.    | 1, 2008.    |
+--------+--------------+---+------------+-------------+-------------+
| Perfo  | Days delay   | 2 | Less than  | Maint       | This        |
| rmance | in opening   | 0 | 10 days    | ain/improve | information |
|        |              | 0 |            | number of   | will be     |
|        |              | 9 |            | days that   | available   |
|        |              |   |            | opening is  | by October  |
|        |              |   |            | delayed.    | 1, 2009.    |
+--------+--------------+---+------------+-------------+-------------+

## NAEP Milestones

The following table (Table 42) defines the milestones for NAEP,
providing measurement indicators, fiscal year of milestones, baselines,
planned improvements, and actual results/completion dates:

[]{#__RefHeading___Toc191804643 .anchor}Table 42: NAEP Milestones

+--------+-------------------+---+-------+-------------+-------------+
| *      | **Measurement     | * | **    | **Planned   | **Actual    |
| *Miles | Indicator**       | * | Basel | Improvement | Results     |
| tone** |                   | F | ine** | to the      | /Completion |
|        |                   | i |       | Baseline**  | Dates**     |
| **     |                   | s |       |             |             |
| Type** |                   | c |       |             |             |
|        |                   | a |       |             |             |
|        |                   | l |       |             |             |
|        |                   | Y |       |             |             |
|        |                   | e |       |             |             |
|        |                   | a |       |             |             |
|        |                   | r |       |             |             |
|        |                   | * |       |             |             |
|        |                   | * |       |             |             |
+========+===================+===+=======+=============+=============+
| **Impl | Implementation of | 2 |       |             | Q1 FY2008   |
| ementa | the NAEP system.  | 0 |       |             |             |
| tion** |                   | 0 |       |             |             |
|        | NAEP is           | 8 |       |             |             |
|        | documented as a   |   |       |             |             |
|        | mixed life cycle  |   |       |             |             |
|        | investment        |   |       |             |             |
|        |                   |   |       |             |             |
|        | (Due to planned   |   |       |             |             |
|        | enhancements      |   |       |             |             |
|        | reflected below   |   |       |             |             |
|        | as implementation |   |       |             |             |
|        | milestones).      |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| **Impl | FY09 NAEP Public  | 2 |       |             | Q4 FY2008   |
| ementa | Site Redesign to  | 0 |       |             |             |
| tion** | implement new     | 0 |       |             |             |
|        | site design and   | 8 |       |             |             |
|        | information       |   |       |             |             |
|        | architecture.     |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| **Impl | FY09 Public Site  | 2 |       |             | Q4 FY2009   |
| ementa | Redesign to take  | 0 |       |             |             |
| tion** | feedback from     | 0 |       |             |             |
|        | user logs and     | 9 |       |             |             |
|        | focus groups to   |   |       |             |             |
|        | refine/update     |   |       |             |             |
|        | site redesign.    |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| **Impl | Upgrade to NAEP   | 2 |       |             | Q4 FY2010   |
| ementa | Network to the    | 0 |       |             |             |
| tion** | latest SharePoint | 1 |       |             |             |
|        | version to        | 0 |       |             |             |
|        | implement new     |   |       |             |             |
|        | collaborative     |   |       |             |             |
|        | features and      |   |       |             |             |
|        | increased         |   |       |             |             |
|        | workflow          |   |       |             |             |
|        | capabilities      |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| **Impl | Upgrade to NAEP   | 2 |       |             | Q4 FY2011   |
| ementa | CRM applications  | 0 |       |             |             |
| tion** | to lead to a      | 1 |       |             |             |
|        | consolidation and | 1 |       |             |             |
|        | integration of    |   |       |             |             |
|        | the NAEP CRM      |   |       |             |             |
|        | applications.     |   |       |             |             |
|        | This will result  |   |       |             |             |
|        | in a single set   |   |       |             |             |
|        | of application    |   |       |             |             |
|        | code and data to  |   |       |             |             |
|        | report dashboard  |   |       |             |             |
|        | components to     |   |       |             |             |
|        | managers.         |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Average visitors  | 2 | 60    | 85 visitors | 65, Q1      |
| rmance | to Integrated     | 0 | vis   |             | FY2007      |
|        | Management System | 0 | itors |             |             |
|        | per day to be     | 7 |       |             |             |
|        | measured by       |   |       |             |             |
|        | number of unique  |   |       |             |             |
|        | users (unique IP  |   |       |             |             |
|        | addresses) to the |   |       |             |             |
|        | IMS as measured   |   |       |             |             |
|        | in user logs.     |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Average visitors  | 2 | 65    | 85 visitors | TBD Q1      |
| rmance | to Integrated     | 0 | vis   |             | FY2008      |
|        | Management System | 0 | itors |             |             |
|        | per day to be     | 8 |       |             |             |
|        | measured by       |   |       |             |             |
|        | number of unique  |   |       |             |             |
|        | users (unique IP  |   |       |             |             |
|        | addresses) to the |   |       |             |             |
|        | IMS as measured   |   |       |             |             |
|        | in user logs.     |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Average visitors  | 2 | 85    | 95 visitors | TBD Q1      |
| rmance | to Integrated     | 0 | vis   |             | FY2009      |
|        | Management System | 0 | itors |             |             |
|        | per day to be     | 9 |       |             |             |
|        | measured by       |   |       |             |             |
|        | number of unique  |   |       |             |             |
|        | users (unique IP  |   |       |             |             |
|        | addresses) to the |   |       |             |             |
|        | IMS as measured   |   |       |             |             |
|        | in user logs.     |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Average visitors  | 2 | 95    | 110         | TBD Q1 2010 |
| rmance | to Integrated     | 0 | vis   | visitors    |             |
|        | Management System | 1 | itors |             |             |
|        | per day to be     | 0 |       |             |             |
|        | measured by       |   |       |             |             |
|        | number of unique  |   |       |             |             |
|        | users (unique IP  |   |       |             |             |
|        | addresses) to the |   |       |             |             |
|        | IMS as measured   |   |       |             |             |
|        | in user logs.     |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Average visitors  | 2 | 110   | 120         | TBD Q1      |
| rmance | to Integrated     | 0 | vis   | visitors    | FY2011      |
|        | Management System | 1 | itors |             |             |
|        | per day to be     | 1 |       |             |             |
|        | measured by       |   |       |             |             |
|        | number of unique  |   |       |             |             |
|        | users (unique IP  |   |       |             |             |
|        | addresses) to the |   |       |             |             |
|        | IMS as measured   |   |       |             |             |
|        | in user logs.     |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Average visitors  | 2 | 120   | 120         | TBD Q1      |
| rmance | to Integrated     | 0 | vis   | visitors    | FY2012      |
|        | Management System | 1 | itors |             |             |
|        | per day to be     | 2 |       |             |             |
|        | measured by       |   |       |             |             |
|        | number of unique  |   |       |             |             |
|        | users (unique IP  |   |       |             |             |
|        | addresses) to the |   |       |             |             |
|        | IMS as measured   |   |       |             |             |
|        | in user logs.     |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Percentage of     | 2 | 75    | 100%        | 100 -- Q1   |
| rmance | NAEP data users   | 0 |       |             | FY2007      |
|        | who are satisfied | 0 |       |             |             |
|        | or very satisfied | 7 |       |             |             |
|        | with NAEP         |   |       |             |             |
|        | products. This    |   |       |             |             |
|        | information will  |   |       |             |             |
|        | be provided as    |   |       |             |             |
|        | part of the NAEP  |   |       |             |             |
|        | Web Contractor\'s |   |       |             |             |
|        | Award Fee         |   |       |             |             |
|        | Evaluation.       |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Percentage of     | 2 | 100   | Maintain    | TBD, Q1     |
| rmance | NAEP data users   | 0 |       | 100%        | FY2008      |
|        | who are satisfied | 0 |       |             |             |
|        | or very satisfied | 8 |       |             |             |
|        | with NAEP         |   |       |             |             |
|        | products. This    |   |       |             |             |
|        | information will  |   |       |             |             |
|        | be provided as    |   |       |             |             |
|        | part of the NAEP  |   |       |             |             |
|        | Web Contractor\'s |   |       |             |             |
|        | Award Fee         |   |       |             |             |
|        | Evaluation.       |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Percentage of     | 2 | 100   | Maintain    | TBD, Q1     |
| rmance | NAEP data users   | 0 |       | 100%        | FY2009      |
|        | who are satisfied | 0 |       |             |             |
|        | or very satisfied | 9 |       |             |             |
|        | with NAEP         |   |       |             |             |
|        | products. This    |   |       |             |             |
|        | information will  |   |       |             |             |
|        | be provided as    |   |       |             |             |
|        | part of the NAEP  |   |       |             |             |
|        | Web Contractor\'s |   |       |             |             |
|        | Award Fee         |   |       |             |             |
|        | Evaluation.       |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Percentage of     | 2 | 100   | Maintain    | TBD, Q1     |
| rmance | NAEP data users   | 0 |       | 100%        | FY2010      |
|        | who are satisfied | 1 |       |             |             |
|        | or very satisfied | 0 |       |             |             |
|        | with NAEP         |   |       |             |             |
|        | products. This    |   |       |             |             |
|        | information will  |   |       |             |             |
|        | be provided as    |   |       |             |             |
|        | part of the NAEP  |   |       |             |             |
|        | Web Contractor\'s |   |       |             |             |
|        | Award Fee         |   |       |             |             |
|        | Evaluation.       |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Percentage of     | 2 | 100   | Maintain    | TBD, Q1     |
| rmance | NAEP data users   | 0 |       | 100%        | FY2011      |
|        | who are satisfied | 1 |       |             |             |
|        | or very satisfied | 1 |       |             |             |
|        | with NAEP         |   |       |             |             |
|        | products. This    |   |       |             |             |
|        | information will  |   |       |             |             |
|        | be provided as    |   |       |             |             |
|        | part of the NAEP  |   |       |             |             |
|        | Web Contractor\'s |   |       |             |             |
|        | Award Fee         |   |       |             |             |
|        | Evaluation.       |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Percentage of     | 2 | 100   | Maintain    | TBD, Q1     |
| rmance | NAEP data users   | 0 |       | 100%        | FY2012      |
|        | who are satisfied | 1 |       |             |             |
|        | or very satisfied | 2 |       |             |             |
|        | with NAEP         |   |       |             |             |
|        | products. This    |   |       |             |             |
|        | information will  |   |       |             |             |
|        | be provided as    |   |       |             |             |
|        | part of the NAEP  |   |       |             |             |
|        | Web Contractor\'s |   |       |             |             |
|        | Award Fee         |   |       |             |             |
|        | Evaluation.       |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Average number of | 2 | 4     | 55,000      | 300,000 --  |
| rmance | page requests per | 0 | 5,000 |             | Q1 FY2007   |
|        | month on NAEP web | 0 |       |             |             |
|        | site              | 7 |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Average number of | 2 | 30    | 350,000     | TBD, Q1     |
| rmance | page requests per | 0 | 0,000 |             | FY2008      |
|        | month on NAEP web | 0 |       |             |             |
|        | site as measured  | 8 |       |             |             |
|        | by total page     |   |       |             |             |
|        | requests from the |   |       |             |             |
|        | NAEP public web   |   |       |             |             |
|        | site.             |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Average number of | 2 | 350,  | 375,00      | TBD, Q1     |
| rmance | page requests per | 0 | 000   |             | FY2009      |
|        | month on NAEP web | 0 |       |             |             |
|        | site as measured  | 9 |       |             |             |
|        | by total page     |   |       |             |             |
|        | requests from the |   |       |             |             |
|        | NAEP public web   |   |       |             |             |
|        | site.             |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Average number of | 2 | 37    | 385,000     | TBD, Q1     |
| rmance | page requests per | 0 | 5,000 |             | FY2010      |
|        | month on NAEP web | 1 |       |             |             |
|        | site as measured  | 0 |       |             |             |
|        | by total page     |   |       |             |             |
|        | requests from the |   |       |             |             |
|        | NAEP public web   |   |       |             |             |
|        | site.             |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Average number of | 2 | 38    | 400,000     | TBD, Q1     |
| rmance | page requests per | 0 | 5,000 |             | FY2011      |
|        | month on NAEP web | 1 |       |             |             |
|        | site as measured  | 1 |       |             |             |
|        | by total page     |   |       |             |             |
|        | requests from the |   |       |             |             |
|        | NAEP public web   |   |       |             |             |
|        | site.             |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Average number of | 2 | 40    | 410,000     | TBD Q1      |
| rmance | page requests per | 0 | 0,000 |             | FY2012      |
|        | month on NAEP web | 1 |       |             |             |
|        | site as measured  | 2 |       |             |             |
|        | by total page     |   |       |             |             |
|        | requests from the |   |       |             |             |
|        | NAEP public web   |   |       |             |             |
|        | site.             |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Content           | Q | 10    | 20          | 20          |
| rmance | Management System | 1 |       |             |             |
|        | (CMS) and         | 2 |       |             |             |
|        | ADTracker content | 0 |       |             |             |
|        | items increase    | 0 |       |             |             |
|        | with additional   | 7 |       |             |             |
|        | use, to be        |   |       |             |             |
|        | measured in       |   |       |             |             |
|        | number of         |   |       |             |             |
|        | published pages   |   |       |             |             |
|        | and content items |   |       |             |             |
|        | contained within  |   |       |             |             |
|        | the               |   |       |             |             |
|        | CMS/ADTracker.    |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| **Impl | ADTracker/WebCMS  | 2 |       |             | Q1 FY2008   |
| ementa | Integration       | 0 |       |             |             |
| tion** | results in        | 0 |       |             |             |
|        | removal of        | 8 |       |             |             |
|        | ADTracker as a    |   |       |             |             |
|        | stand-alone       |   |       |             |             |
|        | tracking system   |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Removal of        | 2 | N/A   | Retire      | Q1 FY2008   |
| rmance | ADTracker as a    | 0 |       | ADTracker   |             |
|        | stand-alone       | 0 |       | as a        |             |
|        | tracking system   | 8 |       | stand-alone |             |
|        |                   |   |       | tracking    |             |
|        |                   |   |       | system      |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Content           | Q | 10    | 20          | TBD, Q1     |
| rmance | Management System | 1 |       |             | FY2008      |
|        | (CMS) and         | 2 |       |             |             |
|        | ADTracker content | 0 |       |             |             |
|        | items increase    | 0 |       |             |             |
|        | with additional   | 8 |       |             |             |
|        | use, to be        |   |       |             |             |
|        | measured in       |   |       |             |             |
|        | number of         |   |       |             |             |
|        | published pages   |   |       |             |             |
|        | and content items |   |       |             |             |
|        | contained within  |   |       |             |             |
|        | the               |   |       |             |             |
|        | CMS/ADTracker.    |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| **Impl | WebCMS system is  | 2 |       |             | Q4 FY2009   |
| ementa | upgraded to a new | 0 |       |             |             |
| tion** | system with more  | 0 |       |             |             |
|        | advanced workflow | 9 |       |             |             |
|        | and latest        |   |       |             |             |
|        | supported         |   |       |             |             |
|        | language. Table   |   |       |             |             |
|        | creation embedded |   |       |             |             |
|        | into system       |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Content           | 2 | 12    | 18          | TBD, Q1     |
| rmance | Management System | 0 |       |             | FY2009      |
|        | (CMS) and         | 0 |       |             |             |
|        | ADTracker content | 9 |       |             |             |
|        | items increase    |   |       |             |             |
|        | with additional   |   |       |             |             |
|        | use, to be        |   |       |             |             |
|        | measured in       |   |       |             |             |
|        | number of         |   |       |             |             |
|        | published pages   |   |       |             |             |
|        | and content items |   |       |             |             |
|        | contained within  |   |       |             |             |
|        | the               |   |       |             |             |
|        | CMS/ADTracker.    |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Content           | 2 | 18    | 24          | TBD, Q1     |
| rmance | Management System | 0 |       |             | FY2010      |
|        | (CMS) and         | 1 |       |             |             |
|        | ADTracker content | 0 |       |             |             |
|        | items increase    |   |       |             |             |
|        | with additional   |   |       |             |             |
|        | use, to be        |   |       |             |             |
|        | measured in       |   |       |             |             |
|        | number of         |   |       |             |             |
|        | published pages   |   |       |             |             |
|        | and content items |   |       |             |             |
|        | contained within  |   |       |             |             |
|        | the               |   |       |             |             |
|        | CMS/ADTracker.    |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Content           | 2 | 24    | 30          | TBD, Q1     |
| rmance | Management System | 0 |       |             | FY2011      |
|        | (CMS) and         | 1 |       |             |             |
|        | ADTracker content | 1 |       |             |             |
|        | items increase    |   |       |             |             |
|        | with additional   |   |       |             |             |
|        | use, to be        |   |       |             |             |
|        | measured in       |   |       |             |             |
|        | number of         |   |       |             |             |
|        | published pages   |   |       |             |             |
|        | and content items |   |       |             |             |
|        | contained within  |   |       |             |             |
|        | the               |   |       |             |             |
|        | CMS/ADTracker.    |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Content           | 2 | 30    | 36          | TBD, Q1     |
| rmance | Management System | 0 |       |             | FY2012      |
|        | (CMS) and         | 1 |       |             |             |
|        | ADTracker content | 2 |       |             |             |
|        | items increase    |   |       |             |             |
|        | with additional   |   |       |             |             |
|        | use, to be        |   |       |             |             |
|        | measured in       |   |       |             |             |
|        | number of         |   |       |             |             |
|        | published pages   |   |       |             |             |
|        | and content items |   |       |             |             |
|        | contained within  |   |       |             |             |
|        | the               |   |       |             |             |
|        | CMS/ADTracker.    |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Percentage of     | 2 | 94    | 97          | 96 -- Q1    |
| rmance | time NAEP web     | 0 |       |             | FY2007      |
|        | site is available | 0 |       |             |             |
|        | to be measured    | 7 |       |             |             |
|        | using up-time     |   |       |             |             |
|        | logs and access   |   |       |             |             |
|        | times recorded at |   |       |             |             |
|        | host.             |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Percentage of     | 2 | 96    | 99          | TBD, Q1     |
| rmance | time NAEP web     | 0 |       |             | FY2008      |
|        | site is available | 0 |       |             |             |
|        | to be measured    | 8 |       |             |             |
|        | using up-time     |   |       |             |             |
|        | logs and access   |   |       |             |             |
|        | times recorded at |   |       |             |             |
|        | host as hours     |   |       |             |             |
|        | available per     |   |       |             |             |
|        | month.            |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Percentage of     | 2 | 96    | 99          | TBD, Q1     |
| rmance | time NAEP web     | 0 |       |             | FY2009      |
|        | site is available | 0 |       |             |             |
|        | to be measured    | 9 |       |             |             |
|        | using up-time     |   |       |             |             |
|        | logs and access   |   |       |             |             |
|        | times recorded at |   |       |             |             |
|        | host as hours     |   |       |             |             |
|        | available per     |   |       |             |             |
|        | month.            |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Percentage of     | 2 | 96    | 99          | TBD, Q1     |
| rmance | time NAEP web     | 0 |       |             | FY2010      |
|        | site is available | 1 |       |             |             |
|        | to be measured    | 0 |       |             |             |
|        | using up-time     |   |       |             |             |
|        | logs and access   |   |       |             |             |
|        | times recorded at |   |       |             |             |
|        | host as hours     |   |       |             |             |
|        | available per     |   |       |             |             |
|        | month.            |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Percentage of     | 2 | 96    | 99          | TBD, Q1     |
| rmance | time NAEP web     | 0 |       |             | FY2011      |
|        | site is available | 1 |       |             |             |
|        | to be measured    | 1 |       |             |             |
|        | using up-time     |   |       |             |             |
|        | logs and access   |   |       |             |             |
|        | times recorded at |   |       |             |             |
|        | host as hours     |   |       |             |             |
|        | available per     |   |       |             |             |
|        | month.            |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Percentage of     | 2 | 96    | 99          | TBD, Q1     |
| rmance | time NAEP web     | 0 |       |             | FY2012      |
|        | site is available | 1 |       |             |             |
|        | to be measured    | 2 |       |             |             |
|        | using up-time     |   |       |             |             |
|        | logs and access   |   |       |             |             |
|        | times recorded at |   |       |             |             |
|        | host as hours     |   |       |             |             |
|        | available per     |   |       |             |             |
|        | month.            |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| **Impl | Integrated        | 2 |       |             | Q1 2009     |
| ementa | Management System | 0 |       |             |             |
| tion** | is upgraded to    | 0 |       |             |             |
|        | version 3.5 to    | 8 |       |             |             |
|        | include dashboard |   |       |             |             |
|        | reporting and     |   |       |             |             |
|        | improved search   |   |       |             |             |
|        | capability        |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Integrated        | 2 | 10    | 20          | TBD, Q1     |
| rmance | Management System | 0 |       |             | FY2009      |
|        | (IMS) content     | 0 |       |             |             |
|        | items increase    | 9 |       |             |             |
|        | with additional   |   |       |             |             |
|        | use to be         |   |       |             |             |
|        | measured in       |   |       |             |             |
|        | number of         |   |       |             |             |
|        | published pages   |   |       |             |             |
|        | and content items |   |       |             |             |
|        | contained within  |   |       |             |             |
|        | the IMS.          |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Integrated        | 2 | 10    | 20          | TBD, Q1     |
| rmance | Management System | 0 |       |             | FY2010      |
|        | (IMS) content     | 1 |       |             |             |
|        | items increase    | 0 |       |             |             |
|        | with additional   |   |       |             |             |
|        | use to be         |   |       |             |             |
|        | measured in       |   |       |             |             |
|        | number of         |   |       |             |             |
|        | published pages   |   |       |             |             |
|        | and content items |   |       |             |             |
|        | contained within  |   |       |             |             |
|        | the IMS.          |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+
| Perfo  | Integrated        | 2 | 10    | 20          | TBD, Q1     |
| rmance | Management System | 0 |       |             | FY2011      |
|        | (IMS) content     | 1 |       |             |             |
|        | items increase    | 1 |       |             |             |
|        | with additional   |   |       |             |             |
|        | use to be         |   |       |             |             |
|        | measured in       |   |       |             |             |
|        | number of         |   |       |             |             |
|        | published pages   |   |       |             |             |
|        | and content items |   |       |             |             |
|        | contained within  |   |       |             |             |
|        | the IMS.          |   |       |             |             |
+--------+-------------------+---+-------+-------------+-------------+

## ERIC Milestones

The following table (Table 43) defines the milestones for ERIC,
providing measurement indicators, fiscal year of milestones, baselines,
planned improvements, and actual results/completion dates:

[]{#__RefHeading___Toc191804644 .anchor}Table 43: ERIC Milestones

+--------+----------------+---+------------+-------------+------------+
| *      | **Measurement  | * | **         | **Planned   | **Actual   |
| *Miles | Indicator**    | * | Baseline** | Improvement | Results /  |
| tone** |                | F |            | to the      | Completion |
|        |                | i |            | Baseline**  | Dates**    |
| **     |                | s |            |             |            |
| Type** |                | c |            |             |            |
|        |                | a |            |             |            |
|        |                | l |            |             |            |
|        |                | Y |            |             |            |
|        |                | e |            |             |            |
|        |                | a |            |             |            |
|        |                | r |            |             |            |
|        |                | * |            |             |            |
|        |                | * |            |             |            |
+========+================+===+============+=============+============+
| **Impl | Implemented    | 2 |            |             | Q4 FY2004  |
| ementa | ERIC.ED.GOV    | 0 |            |             |            |
| tion** | web site       | 0 |            |             |            |
|        |                | 4 |            |             |            |
+--------+----------------+---+------------+-------------+------------+
| Perfo  | Customer       | 2 | A customer | Maintain at | For        |
| rmance | satisfaction   | 0 | sa         | least a 70% | December   |
|        | rate with Web  | 0 | tisfaction | customer    | 2006, the  |
|        | site.          | 6 | survey was | s           | customer   |
|        |                |   | not        | atisfaction | sa         |
|        |                |   | competed   | rating      | tisfaction |
|        |                |   | prior to   | (this       | score was  |
|        |                |   | FY 2005,   | performance | 68 based   |
|        |                |   | so it is   | goals is    | on 601     |
|        |                |   | not        | based on    | r          |
|        |                |   | possible   | industry    | espondents |
|        |                |   | to         | best        | to the     |
|        |                |   | identify a | practices   | survey.    |
|        |                |   | customer   | as          |            |
|        |                |   | sa         | identified  |            |
|        |                |   | tisfaction | by the      |            |
|        |                |   | baseline   | American    |            |
|        |                |   | at this    | Customer    |            |
|        |                |   | time. The  | S           |            |
|        |                |   | survey     | atisfaction |            |
|        |                |   | will be    | Index for   |            |
|        |                |   | conducted  | Web sites). |            |
|        |                |   | in FY 2005 |             |            |
|        |                |   | and will   |             |            |
|        |                |   | serve as   |             |            |
|        |                |   | the        |             |            |
|        |                |   | baseline   |             |            |
|        |                |   | for the    |             |            |
|        |                |   | project.   |             |            |
+--------+----------------+---+------------+-------------+------------+
| Perfo  | Percentage of  | 2 | Only a     | 95% of full | A project  |
| rmance | new content in | 0 | limited    | text        | initiated  |
|        | areas of       | 0 | degree of  | material    | to         |
|        | information    | 7 | full text  | will be     | digitize   |
|        | mandated by    |   | material   | available   | the back   |
|        | legislation    |   | was        | to the      | file of    |
|        | available to   |   | available  | public in   | about      |
|        | the public.    |   | to the     | FY 2006.    | 339,000    |
|        |                |   | public at  |             | full text  |
|        |                |   | the end of |             | documents. |
|        |                |   | FY 2004.   |             | Once       |
|        |                |   |            |             | copyright  |
|        |                |   |            |             | permission |
|        |                |   |            |             | is         |
|        |                |   |            |             | obtained   |
|        |                |   |            |             | from the   |
|        |                |   |            |             | authors,   |
|        |                |   |            |             | the ERIC   |
|        |                |   |            |             | web site   |
|        |                |   |            |             | will post  |
|        |                |   |            |             | additional |
|        |                |   |            |             | documents  |
|        |                |   |            |             | for which  |
|        |                |   |            |             | permission |
|        |                |   |            |             | to         |
|        |                |   |            |             | d          |
|        |                |   |            |             | isseminate |
|        |                |   |            |             | has been   |
|        |                |   |            |             | granted.   |
|        |                |   |            |             | At the end |
|        |                |   |            |             | of Q4 2007 |
|        |                |   |            |             | an         |
|        |                |   |            |             | additional |
|        |                |   |            |             | 54,000     |
|        |                |   |            |             | full text  |
|        |                |   |            |             | materials  |
|        |                |   |            |             | were       |
|        |                |   |            |             | released   |
|        |                |   |            |             | to the     |
|        |                |   |            |             | user       |
|        |                |   |            |             | community. |
+--------+----------------+---+------------+-------------+------------+
| Perfo  | Average amount | 2 | 6 to 9     | 1 month     | Measured   |
| rmance | of time to     | 0 | months was |             | Q2 2007:   |
|        | enter a        | 0 | the        |             | The        |
|        | journal into   | 7 | average    |             | average    |
|        | the database   |   | amount of  |             | cycle time |
|        | after          |   | time to    |             | from date  |
|        | publication.   |   | enter a    |             | of         |
|        |                |   | journal    |             | a          |
|        |                |   | into the   |             | cquisition |
|        |                |   | database   |             | to         |
|        |                |   | after      |             | p          |
|        |                |   | p          |             | ublication |
|        |                |   | ublication |             | on the     |
|        |                |   | during FY  |             | ERIC web   |
|        |                |   | 2004.      |             | site was   |
|        |                |   |            |             | less than  |
|        |                |   |            |             | 30 days    |
|        |                |   |            |             | for both   |
|        |                |   |            |             | journal    |
|        |                |   |            |             | and        |
|        |                |   |            |             | n          |
|        |                |   |            |             | on-journal |
|        |                |   |            |             | materials. |
+--------+----------------+---+------------+-------------+------------+
| Perfo  | Percentage of  | 2 | 98% This   | 99%         | Measured   |
| rmance | time the       | 0 | baseline   |             | Q2 2007,   |
|        | online system  | 0 | is only    |             | the        |
|        | (website,      | 7 | based on   |             | website    |
|        | database, and  |   | one month  |             | and        |
|        | search engine) |   | of data -  |             | database   |
|        | is available   |   | September  |             | were up    |
|        | to the public. |   | 2004.      |             | 99.69% of  |
|        |                |   |            |             | time.      |
+--------+----------------+---+------------+-------------+------------+
| Perfo  | Customer       | 2 | A customer | Maintain at | December   |
| rmance | satisfaction   | 0 | sa         | least a     | 2008       |
|        | rate with Web  | 0 | tisfaction | 70.05%      |            |
|        | site.          | 8 | survey was | customer    |            |
|        |                |   | not        | s           |            |
|        |                |   | competed   | atisfaction |            |
|        |                |   | prior to   | rating      |            |
|        |                |   | FY 2005,   | (this       |            |
|        |                |   | so it is   | performance |            |
|        |                |   | not        | goals is    |            |
|        |                |   | possible   | based on    |            |
|        |                |   | to         | industry    |            |
|        |                |   | identify a | best        |            |
|        |                |   | customer   | practices   |            |
|        |                |   | sa         | as          |            |
|        |                |   | tisfaction | identified  |            |
|        |                |   | baseline   | by the      |            |
|        |                |   | at this    | American    |            |
|        |                |   | time. The  | Customer    |            |
|        |                |   | survey     | S           |            |
|        |                |   | will be    | atisfaction |            |
|        |                |   | conducted  | Index for   |            |
|        |                |   | in FY 2005 | Web sites). |            |
|        |                |   | and will   |             |            |
|        |                |   | serve as   |             |            |
|        |                |   | the        |             |            |
|        |                |   | baseline   |             |            |
|        |                |   | for the    |             |            |
|        |                |   | project.   |             |            |
+--------+----------------+---+------------+-------------+------------+
| Perfo  | Percentage of  | 2 | Only a     | 100% of     | December   |
| rmance | new content in | 0 | limited    | full text   | 2008       |
|        | areas of       | 0 | degree of  | material    |            |
|        | information    | 8 | full text  | will be     |            |
|        | mandated by    |   | material   | available   |            |
|        | legislation    |   | was        | to the      |            |
|        | available to   |   | available  | public in   |            |
|        | the public.    |   | to the     | FY 2006.    |            |
|        |                |   | public at  |             |            |
|        |                |   | the end of |             |            |
|        |                |   | FY2004.    |             |            |
+--------+----------------+---+------------+-------------+------------+
| Perfo  | Average amount | 2 | 6 to 9     | 3 weeks     | December   |
| rmance | of time to     | 0 | months was |             | 2008       |
|        | enter a        | 0 | the        |             |            |
|        | journal into   | 8 | average    |             |            |
|        | the database   |   | amount of  |             |            |
|        | after          |   | time to    |             |            |
|        | publication.   |   | enter a    |             |            |
|        |                |   | journal    |             |            |
|        |                |   | into the   |             |            |
|        |                |   | database   |             |            |
|        |                |   | after      |             |            |
|        |                |   | p          |             |            |
|        |                |   | ublication |             |            |
|        |                |   | during     |             |            |
|        |                |   | FY2004.    |             |            |
+--------+----------------+---+------------+-------------+------------+
| Perfo  | Percentage of  | 2 | 98% This   | 99.50%      | December   |
| rmance | time the       | 0 | baseline   |             | 2008       |
|        | online system  | 0 | is only    |             |            |
|        | (website,      | 8 | based on   |             |            |
|        | database, and  |   | one month  |             |            |
|        | search engine) |   | of data -  |             |            |
|        | is available   |   | September  |             |            |
|        | to the public. |   | 2004.      |             |            |
+--------+----------------+---+------------+-------------+------------+
| Perfo  | Customer       | 2 | A customer | Maintain at | December   |
| rmance | satisfaction   | 0 | sa         | least a     | 2009       |
|        | rate with Web  | 0 | tisfaction | 70.05%      |            |
|        | site.          | 9 | survey was | customer    |            |
|        |                |   | not        | s           |            |
|        |                |   | competed   | atisfaction |            |
|        |                |   | prior to   | rating      |            |
|        |                |   | FY 2005,   | (this       |            |
|        |                |   | so it is   | performance |            |
|        |                |   | not        | goals is    |            |
|        |                |   | possible   | based on    |            |
|        |                |   | to         | industry    |            |
|        |                |   | identify a | best        |            |
|        |                |   | customer   | practices   |            |
|        |                |   | sa         | as          |            |
|        |                |   | tisfaction | identified  |            |
|        |                |   | baseline   | by the      |            |
|        |                |   | at this    | American    |            |
|        |                |   | time. The  | Customer    |            |
|        |                |   | survey     | S           |            |
|        |                |   | will be    | atisfaction |            |
|        |                |   | conducted  | Index for   |            |
|        |                |   | in FY2005  | Web sites). |            |
|        |                |   | and will   |             |            |
|        |                |   | serve as   |             |            |
|        |                |   | the        |             |            |
|        |                |   | baseline   |             |            |
|        |                |   | for the    |             |            |
|        |                |   | project.   |             |            |
+--------+----------------+---+------------+-------------+------------+
| Perfo  | Percentage of  | 2 | Only a     | 100% of     | December   |
| rmance | new content in | 0 | limited    | full text   | 2009       |
|        | areas of       | 0 | degree of  | material    |            |
|        | information    | 9 | full text  | will be     |            |
|        | mandated by    |   | material   | available   |            |
|        | legislation    |   | was        | to the      |            |
|        | available to   |   | available  | public in   |            |
|        | the public.    |   | to the     | FY 2006.    |            |
|        |                |   | public at  |             |            |
|        |                |   | the end of |             |            |
|        |                |   | FY2004.    |             |            |
+--------+----------------+---+------------+-------------+------------+
| Perfo  | Average amount | 2 | 6 to 9     | 3 weeks     | December   |
| rmance | of time to     | 0 | months was |             | 2009       |
|        | enter a        | 0 | the        |             |            |
|        | journal into   | 9 | average    |             |            |
|        | the database   |   | amount of  |             |            |
|        | after          |   | time to    |             |            |
|        | publication.   |   | enter a    |             |            |
|        |                |   | journal    |             |            |
|        |                |   | into the   |             |            |
|        |                |   | database   |             |            |
|        |                |   | after      |             |            |
|        |                |   | p          |             |            |
|        |                |   | ublication |             |            |
|        |                |   | during     |             |            |
|        |                |   | FY2004.    |             |            |
+--------+----------------+---+------------+-------------+------------+
| Perfo  | Percentage of  | 2 | 98% This   | 99.50%      | December   |
| rmance | time the       | 0 | baseline   |             | 2009       |
|        | online system  | 0 | is only    |             |            |
|        | (website,      | 9 | based on   |             |            |
|        | database, and  |   | one month  |             |            |
|        | search engine) |   | of data -- |             |            |
|        | is available   |   | September  |             |            |
|        | to the public. |   | 2004.      |             |            |
+--------+----------------+---+------------+-------------+------------+
| Perfo  | Customer       | 2 | A customer | Maintain at | December   |
| rmance | satisfaction   | 0 | sa         | least a     | 2010       |
|        | rate with Web  | 1 | tisfaction | 70.05%      |            |
|        | site.          | 0 | survey was | customer    |            |
|        |                |   | not        | s           |            |
|        |                |   | competed   | atisfaction |            |
|        |                |   | prior to   | rating      |            |
|        |                |   | FY2005, so | (this       |            |
|        |                |   | it is not  | performance |            |
|        |                |   | possible   | goals is    |            |
|        |                |   | to         | based on    |            |
|        |                |   | identify a | industry    |            |
|        |                |   | customer   | best        |            |
|        |                |   | sa         | practices   |            |
|        |                |   | tisfaction | as          |            |
|        |                |   | baseline   | identified  |            |
|        |                |   | at this    | by the      |            |
|        |                |   | time. The  | American    |            |
|        |                |   | survey     | Customer    |            |
|        |                |   | will be    | S           |            |
|        |                |   | conducted  | atisfaction |            |
|        |                |   | in FY2005  | Index for   |            |
|        |                |   | and will   | Web sites). |            |
|        |                |   | serve as   |             |            |
|        |                |   | the        |             |            |
|        |                |   | baseline   |             |            |
|        |                |   | for the    |             |            |
|        |                |   | project.   |             |            |
+--------+----------------+---+------------+-------------+------------+
| Perfo  | Percentage of  | 2 | Only a     | 100% of     | December   |
| rmance | new content in | 0 | limited    | full text   | 2010       |
|        | areas of       | 1 | degree of  | material    |            |
|        | information    | 0 | full text  | will be     |            |
|        | mandated by    |   | material   | available   |            |
|        | legislation    |   | was        | to the      |            |
|        | available to   |   | available  | public in   |            |
|        | the public.    |   | to the     | FY 2006.    |            |
|        |                |   | public at  |             |            |
|        |                |   | the end of |             |            |
|        |                |   | FY2004.    |             |            |
+--------+----------------+---+------------+-------------+------------+
| Perfo  | Average amount | 2 | 6 to 9     | 3 weeks     | December   |
| rmance | of time to     | 0 | months was |             | 2010       |
|        | enter a        | 1 | the        |             |            |
|        | journal into   | 0 | average    |             |            |
|        | the database   |   | amount of  |             |            |
|        | after          |   | time to    |             |            |
|        | publication.   |   | enter a    |             |            |
|        |                |   | journal    |             |            |
|        |                |   | into the   |             |            |
|        |                |   | database   |             |            |
|        |                |   | after      |             |            |
|        |                |   | p          |             |            |
|        |                |   | ublication |             |            |
|        |                |   | during     |             |            |
|        |                |   | FY2004.    |             |            |
+--------+----------------+---+------------+-------------+------------+
| Perfo  | Percentage of  | 2 | 98% This   | 99.50%      | December   |
| rmance | time the       | 0 | baseline   |             | 2010       |
|        | online system  | 1 | is only    |             |            |
|        | (website,      | 0 | based on   |             |            |
|        | database, and  |   | one month  |             |            |
|        | search engine) |   | of data -- |             |            |
|        | is available   |   | September  |             |            |
|        | to the public. |   | 2004.      |             |            |
+--------+----------------+---+------------+-------------+------------+
| Perfo  | Customer       | 2 | A customer | Maintain at | December   |
| rmance | satisfaction   | 0 | sa         | least a     | 2011       |
|        | rate with Web  | 1 | tisfaction | 70.05%      |            |
|        | site.          | 1 | survey was | customer    |            |
|        |                |   | not        | s           |            |
|        |                |   | competed   | atisfaction |            |
|        |                |   | prior to   | rating      |            |
|        |                |   | FY2005, so | (this       |            |
|        |                |   | it is not  | performance |            |
|        |                |   | possible   | goals is    |            |
|        |                |   | to         | based on    |            |
|        |                |   | identify a | industry    |            |
|        |                |   | customer   | best        |            |
|        |                |   | sa         | practices   |            |
|        |                |   | tisfaction | as          |            |
|        |                |   | baseline   | identified  |            |
|        |                |   | at this    | by the      |            |
|        |                |   | time. The  | American    |            |
|        |                |   | survey     | Customer    |            |
|        |                |   | will be    | S           |            |
|        |                |   | conducted  | atisfaction |            |
|        |                |   | in FY2005  | Index for   |            |
|        |                |   | and will   | Web sites). |            |
|        |                |   | serve as   |             |            |
|        |                |   | the        |             |            |
|        |                |   | baseline   |             |            |
|        |                |   | for the    |             |            |
|        |                |   | project.   |             |            |
+--------+----------------+---+------------+-------------+------------+
| Perfo  | Percentage of  | 2 | Only a     | 100% of     | December   |
| rmance | new content in | 0 | limited    | full text   | 2011       |
|        | areas of       | 1 | degree of  | material    |            |
|        | information    | 1 | full text  | will be     |            |
|        | mandated by    |   | material   | available   |            |
|        | legislation    |   | was        | to the      |            |
|        | available to   |   | available  | public in   |            |
|        | the public.    |   | to the     | FY2006.     |            |
|        |                |   | public at  |             |            |
|        |                |   | the end of |             |            |
|        |                |   | FY2004.    |             |            |
+--------+----------------+---+------------+-------------+------------+
| Perfo  | Average amount | 2 | 6-to-9     | 3 weeks     | December   |
| rmance | of time to     | 0 | months was |             | 2011       |
|        | enter a        | 1 | the        |             |            |
|        | journal into   | 1 | average    |             |            |
|        | the database   |   | amount of  |             |            |
|        | after          |   | time to    |             |            |
|        | publication.   |   | enter a    |             |            |
|        |                |   | journal    |             |            |
|        |                |   | into the   |             |            |
|        |                |   | database   |             |            |
|        |                |   | after      |             |            |
|        |                |   | p          |             |            |
|        |                |   | ublication |             |            |
|        |                |   | during     |             |            |
|        |                |   | FY2004.    |             |            |
+--------+----------------+---+------------+-------------+------------+
| Perfo  | Percentage of  | 2 | 98%; This  | 99.50%      | December   |
| rmance | time the       | 0 | baseline   |             | 2011       |
|        | online system  | 1 | is only    |             |            |
|        | (website,      | 1 | based on   |             |            |
|        | database, and  |   | one month  |             |            |
|        | search engine) |   | of data -- |             |            |
|        | is available   |   | September  |             |            |
|        | to the public. |   | 2004.      |             |            |
+--------+----------------+---+------------+-------------+------------+

## ID Access Control (EDSTAR) Milestones

The following table (Table 44) defines the milestones for ID Access
Control (EDSTAR), providing measurement indicators, fiscal year of
milestones, baselines, planned improvements, and actual
results/completion dates:

[]{#__RefHeading___Toc191804645 .anchor}Table 44: ID Access Control
(EDSTAR) Milestones

+-------+----------------+---+----------+---+--------------+-------------+
| **M   | **Measurement  | * | **Ba     | * |              | **Actual    |
| ilest | Indicator**    | * | seline** | * |              | Results /   |
| one** |                | F |          | P |              | Completion  |
|       |                | i |          | l |              | Dates**     |
| **T   |                | s |          | a |              |             |
| ype** |                | c |          | n |              |             |
|       |                | a |          | n |              |             |
|       |                | l |          | e |              |             |
|       |                | Y |          | d |              |             |
|       |                | e |          | I |              |             |
|       |                | a |          | m |              |             |
|       |                | r |          | p |              |             |
|       |                | * |          | r |              |             |
|       |                | * |          | o |              |             |
|       |                |   |          | v |              |             |
|       |                |   |          | e |              |             |
|       |                |   |          | m |              |             |
|       |                |   |          | e |              |             |
|       |                |   |          | n |              |             |
|       |                |   |          | t |              |             |
|       |                |   |          | t |              |             |
|       |                |   |          | o |              |             |
|       |                |   |          | t |              |             |
|       |                |   |          | h |              |             |
|       |                |   |          | e |              |             |
|       |                |   |          | B |              |             |
|       |                |   |          | a |              |             |
|       |                |   |          | s |              |             |
|       |                |   |          | e |              |             |
|       |                |   |          | l |              |             |
|       |                |   |          | i |              |             |
|       |                |   |          | n |              |             |
|       |                |   |          | e |              |             |
|       |                |   |          | * |              |             |
|       |                |   |          | * |              |             |
+=======+================+===+==========+===+==============+=============+
| **I   | Implementation | 2 |          |   |              | Q4 FY2007   |
| mplem | of ID Access   | 0 |          |   |              |             |
| entat | Control        | 0 |          |   |              |             |
| ion** | (EDSTAR).      | 4 |          |   |              |             |
|       |                |   |          |   |              |             |
|       | The system is  |   |          |   |              |             |
|       | in full        |   |          |   |              |             |
|       | production     |   |          |   |              |             |
|       | (started in Q4 |   |          |   |              |             |
|       | 2007**);**     |   |          |   |              |             |
|       | performance    |   |          |   |              |             |
|       | metrics        |   |          |   |              |             |
|       | through FY2007 |   |          |   |              |             |
|       | have been      |   |          |   |              |             |
|       | achieved.      |   |          |   |              |             |
+-------+----------------+---+----------+---+--------------+-------------+
| P     | Department of  | 2 | 30%      |   | 50%          | 80%         |
| erfor | Education (ED) | 0 |          |   |              | completed   |
| mance | staff and      | 0 |          |   |              | by Q1       |
|       | contractors    | 7 |          |   |              | FY2008      |
|       | processed for  |   |          |   |              |             |
|       | PIV I.         |   |          |   |              |             |
+-------+----------------+---+----------+---+--------------+-------------+
| P     | Department of  | 2 | 50%      |   | 75% by Q3    | TBD         |
| erfor | Education      | 0 |          |   |              |             |
| mance | Staff and      | 0 |          |   | 100% by Q4   |             |
|       | Contractors    | 8 |          |   |              |             |
|       | issued HSPD-12 |   |          |   |              |             |
|       | compliant ID   |   |          |   |              |             |
|       | cards/badges.  |   |          |   |              |             |
+-------+----------------+---+----------+---+--------------+-------------+
| P     | Issuance of    | 2 | 75%      |   | 25% to have  | TBD, Q1     |
| erfor | HSPD-12        | 0 |          |   | 100%         | FY2009      |
| mance | compliant ID   | 0 |          |   | compliance   |             |
|       | cards/badges   | 9 |          |   | by end of    |             |
|       | within 90      |   |          |   | fiscal year  |             |
|       | calendar days  |   |          |   |              |             |
|       | of new         |   |          |   |              |             |
|       | employee       |   |          |   |              |             |
|       | and/or         |   |          |   |              |             |
|       | contractor     |   |          |   |              |             |
|       | entrance on    |   |          |   |              |             |
|       | duty           |   |          |   |              |             |
+-------+----------------+---+----------+---+--------------+-------------+
| P     | Issuance of    | 2 | 100%     |   | Maintain     | TBD, Q1     |
| erfor | HSPD-12        | 0 |          |   | 100%         | FY2010      |
| mance | compliant ID   | 1 |          |   |              |             |
|       | cards/badges   | 0 |          |   |              |             |
|       | within 90      |   |          |   |              |             |
|       | calendar days  |   |          |   |              |             |
|       | of new         |   |          |   |              |             |
|       | employee       |   |          |   |              |             |
|       | and/or         |   |          |   |              |             |
|       | contractor     |   |          |   |              |             |
|       | entrance on    |   |          |   |              |             |
|       | duty.          |   |          |   |              |             |
+-------+----------------+---+----------+---+--------------+-------------+
| P     | Issuance of    | 2 | 100%     |   | Maintain     | TBD, Q1     |
| erfor | HSPD-12        | 0 |          |   | 100%         | FY2011      |
| mance | compliant ID   | 1 |          |   |              |             |
|       | cards/badges   | 1 |          |   |              |             |
|       | within 90      |   |          |   |              |             |
|       | calendar days  |   |          |   |              |             |
|       | of new         |   |          |   |              |             |
|       | employee       |   |          |   |              |             |
|       | and/or         |   |          |   |              |             |
|       | contractor     |   |          |   |              |             |
|       | entrance on    |   |          |   |              |             |
|       | duty.          |   |          |   |              |             |
+-------+----------------+---+----------+---+--------------+-------------+
| P     | Number of      | 2 | 0        |   | Maintain 0   | Q4 FY2007,  |
| erfor | security       | 0 |          |   |              | 0 security  |
| mance | breaches in    | 0 |          |   |              | breaches    |
|       | Department     | 7 |          |   |              |             |
|       | buildings.     |   |          |   |              |             |
+-------+----------------+---+----------+---+--------------+-------------+
| P     | Number of      | 2 | 0        |   | Maintain 0   | Results Q4  |
| erfor | security       | 0 |          |   |              | FY2008      |
| mance | breaches in    | 0 |          |   |              |             |
|       | Department     | 8 |          |   |              |             |
|       | Buildings.     |   |          |   |              |             |
+-------+----------------+---+----------+---+--------------+-------------+
| P     | Number of      | 2 | 0        |   | Maintain 0   | Results Q4  |
| erfor | security       | 0 |          |   |              | FY2009      |
| mance | breaches in    | 0 |          |   |              |             |
|       | Department     | 9 |          |   |              |             |
|       | Buildings.     |   |          |   |              |             |
+-------+----------------+---+----------+---+--------------+-------------+
| P     | Number of      | 2 | 0        |   | Maintain 0   | Results Q4  |
| erfor | security       | 0 |          |   |              | FY2010      |
| mance | breaches in    | 1 |          |   |              |             |
|       | Department     | 0 |          |   |              |             |
|       | Buildings.     |   |          |   |              |             |
+-------+----------------+---+----------+---+--------------+-------------+
| P     | Number of      | 2 | 0        |   | Maintain 0   | Results Q4  |
| erfor | security       | 0 |          |   |              | FY2011      |
| mance | breaches in    | 1 |          |   |              |             |
|       | Department     | 1 |          |   |              |             |
|       | Buildings.     |   |          |   |              |             |
+-------+----------------+---+----------+---+--------------+-------------+
| P     | Percentage of  | 2 | 100%     |   | Maintain     | 100% -- Q1  |
| erfor | time the       | 0 | avai     |   | 100%         | FY2007      |
| mance | security       | 0 | lability |   |              |             |
|       | system is      | 7 |          |   |              |             |
|       | available.     |   |          |   |              |             |
+-------+----------------+---+----------+---+--------------+-------------+
| P     | Percentage of  | 2 | 100%     |   | Maintain     | Results Q4  |
| erfor | time security  | 0 | avai     |   | 100%         | FY2008      |
| mance | system is      | 0 | lability |   |              |             |
|       | available.     | 8 |          |   |              |             |
+-------+----------------+---+----------+---+--------------+-------------+
| P     | Percentage of  | 2 | 100%     |   | Maintain     | Results Q4  |
| erfor | time security  | 0 |          |   | 100%         | 2009        |
| mance | system is      | 0 |          |   |              |             |
|       | available.     | 9 |          |   |              |             |
+-------+----------------+---+----------+---+--------------+-------------+
| P     | Percentage of  | 2 | 100%     |   | Maintain     | Results Q4  |
| erfor | time security  | 0 |          |   | 100%         | 2010        |
| mance | system is      | 1 |          |   |              |             |
|       | available.     | 0 |          |   |              |             |
+-------+----------------+---+----------+---+--------------+-------------+
| P     | Percentage of  | 2 | 100%     |   | Maintain     | Results Q4  |
| erfor | time security  | 0 |          |   | 100%         | 2011        |
| mance | system is      | 1 |          |   |              |             |
|       | available.     | 1 |          |   |              |             |
+-------+----------------+---+----------+---+--------------+-------------+
| P     | Upgraded card  | 2 | 70%      |   | 30% to reach | 70%         |
| erfor | readers and    | 0 |          |   | 100%         | completed   |
| mance | access control | 0 |          |   |              | as of Q2    |
|       | systems for    | 8 |          |   |              | FY2008      |
|       | HSPD-12        |   |          |   |              |             |
|       | compliant ID   |   |          |   |              | 100% by Q4  |
|       | cards/badges.  |   |          |   |              | FY2008      |
+-------+----------------+---+----------+---+--------------+-------------+
| P     | Maintenance    | 2 | 70%      |   | 100%         | Results Q4  |
| erfor | and operation  | 0 |          |   |              | FY2009      |
| mance | of HSPD-12     | 0 |          |   |              |             |
|       | compliant      | 9 |          |   |              |             |
|       | hardware       |   |          |   |              |             |
|       | (enrollment    |   |          |   |              |             |
|       | stations,      |   |          |   |              |             |
|       | readers,       |   |          |   |              |             |
|       | etc.).         |   |          |   |              |             |
+-------+----------------+---+----------+---+--------------+-------------+
| P     | Maintenance    | 2 | 100%     |   | Maintain     | Results Q4  |
| erfor | and operation  | 0 |          |   | 100%         | FY2010      |
| mance | of HSPD-12     | 1 |          |   |              |             |
|       | compliant      | 0 |          |   |              |             |
|       | hardware       |   |          |   |              |             |
|       | (readers,      |   |          |   |              |             |
|       | etc.).         |   |          |   |              |             |
+-------+----------------+---+----------+---+--------------+-------------+
| P     | Maintenance    | 2 | 100%     |   | Maintain     | Results Q4  |
| erfor | and operation  | 0 |          |   | 100%         | FY2011      |
| mance | of HSPD-12     | 1 |          |   |              |             |
|       | compliant      | 1 |          |   |              |             |
|       | hardware       |   |          |   |              |             |
|       | (readers,      |   |          |   |              |             |
|       | etc.).         |   |          |   |              |             |
+-------+----------------+---+----------+---+--------------+-------------+

## EDEN Milestones

The following table (Table 45) defines the milestones for EDEN,
providing measurement indicators, fiscal year of milestones, baselines,
planned improvements, and actual results/completion dates:

[]{#__RefHeading___Toc191804646 .anchor}Table 45: EDEN Milestones

+--------+--------------+---+------------+------------+--------------+
| *      | *            | * | **         | **Planned  | **Actual     |
| *Miles | *Measurement | * | Baseline** | I          | Results /    |
| tone** | Indicator**  | F |            | mprovement | Completion   |
|        |              | i |            | to the     | Dates**      |
| **     |              | s |            | Baseline** |              |
| Type** |              | c |            |            |              |
|        |              | a |            |            |              |
|        |              | l |            |            |              |
|        |              | Y |            |            |              |
|        |              | e |            |            |              |
|        |              | a |            |            |              |
|        |              | r |            |            |              |
|        |              | * |            |            |              |
|        |              | * |            |            |              |
+========+==============+===+============+============+==============+
| **Impl | Implement    | 2 |            |            | Q4 FY2007    |
| ementa | EDEN and Go  | 0 |            |            |              |
| tion** | Live         | 0 |            |            |              |
|        |              | 7 |            |            |              |
+--------+--------------+---+------------+------------+--------------+
| Perfo  | Average      | 2 | FY2006     | Maintain   | To be        |
| rmance | score on     | 0 | Partner    | or improve | determined   |
|        | year-end     | 0 | Sa         | on score   | by survey    |
|        | annual       | 8 | tisfaction | of better  | conducted by |
|        | partner      |   | Survey     | than very  | third party  |
|        | satisfaction |   | Score.     | satisfied. | after end of |
|        | survey.      |   |            |            | FY2007.      |
|        |              |   |            |            |              |
|        |              |   |            |            | (Note: This  |
|        |              |   |            |            | survey       |
|        |              |   |            |            | requires OMB |
|        |              |   |            |            | clearance,   |
|        |              |   |            |            | as well as   |
|        |              |   |            |            | approval     |
|        |              |   |            |            | from other   |
|        |              |   |            |            | offices in   |
|        |              |   |            |            | ED, so data  |
|        |              |   |            |            | collection   |
|        |              |   |            |            | can be       |
|        |              |   |            |            | delayed to   |
|        |              |   |            |            | another      |
|        |              |   |            |            | quarter).    |
+--------+--------------+---+------------+------------+--------------+
| Perfo  | Average      | 2 | FY2007     | Maintain   | TBD, Q2      |
| rmance | score on     | 0 | Partner    | or improve | FY2009       |
|        | year-end     | 0 | Sa         | on score   |              |
|        | annual       | 9 | tisfaction | of better  |              |
|        | partner      |   | Survey     | than very  |              |
|        | satisfaction |   | Score      | satisfied  |              |
|        | survey.      |   |            |            |              |
+--------+--------------+---+------------+------------+--------------+
| Perfo  | Average      | 2 | FY2007     | Maintain   | TBD, Q2      |
| rmance | score on     | 0 | Partner    | or improve | FY2010       |
|        | year-end     | 1 | Sa         | on score   |              |
|        | annual       | 0 | tisfaction | of better  |              |
|        | partner      |   | Survey     | than very  |              |
|        | satisfaction |   | Score      | satisfied  |              |
|        | survey.      |   |            |            |              |
+--------+--------------+---+------------+------------+--------------+
| Perfo  | Average      | 2 | As of      | Maintain 4 | 4 seconds -- |
| rmance | speed to     | 0 | October    | seconds or | 8/10/2007    |
|        | answer       | 0 | 20, 2006,  | better     |              |
|        | inbound      | 7 | 4 seconds. |            |              |
|        | calls from   |   |            |            |              |
|        | SEA partners |   |            |            |              |
|        | during hours |   |            |            |              |
|        | of           |   |            |            |              |
|        | operation.   |   |            |            |              |
|        | (Data is     |   |            |            |              |
|        | collected    |   |            |            |              |
|        | daily and    |   |            |            |              |
|        | reported at  |   |            |            |              |
|        | the end of   |   |            |            |              |
|        | each week.)  |   |            |            |              |
+--------+--------------+---+------------+------------+--------------+
| Perfo  | Average      | 2 | July 2007, | 20 seconds | Q4, 2008     |
| rmance | speed to     | 0 | 5 seconds  | to answer  | (Metrics are |
|        | answer       | 0 | within     | the phone  | collected    |
|        | inbound      | 8 | queue.     |            | weekly and   |
|        | calls from   |   |            |            | reported     |
|        | State        |   |            |            | monthly by   |
|        | partners     |   |            |            | the 15th.)   |
|        | during hours |   |            |            |              |
|        | of           |   |            |            | **As of      |
|        | operation.   |   |            |            | 1/20/2008: 7 |
|        |              |   |            |            | seconds**    |
+--------+--------------+---+------------+------------+--------------+
| Perfo  | Average      | 2 | To be      | Minimum of | Q4 FY2009    |
| rmance | speed to     | 0 | determined | 50% of     | (Metrics are |
|        | answer       | 0 | based on   | calls in   | collected    |
|        | inbound      | 9 | prior year | queue      | weekly and   |
|        | calls from   |   | results.   | within 60  | reported     |
|        | State        |   |            | seconds,   | monthly by   |
|        | partners     |   |            | others     | the 15th.)   |
|        | during hours |   |            | (voice     |              |
|        | of           |   |            | mail)      |              |
|        | operation.   |   |            | within 5   |              |
|        |              |   |            | minutes.   |              |
+--------+--------------+---+------------+------------+--------------+
| Perfo  | Average      | 2 | To be      | Minimum of | Q4 FY2010    |
| rmance | speed to     | 0 | determined | 50% of     | (Metrics are |
|        | answer       | 1 | based on   | calls in   | collected    |
|        | inbound      | 0 | prior year | queue      | weekly and   |
|        | calls from   |   | results.   | within 60  | reported     |
|        | State        |   |            | seconds,   | monthly by   |
|        | partners     |   |            | others     | the 15th.)   |
|        | during hours |   |            | (voice     |              |
|        | of           |   |            | mail)      |              |
|        | operation.   |   |            | within 5   |              |
|        |              |   |            | minutes.   |              |
+--------+--------------+---+------------+------------+--------------+
| Perfo  | EDEN         | 2 | Baseline   | 100%       | 96% -- April |
| rmance | Knowledge    | 0 | e          | compliant. | 2007         |
|        | Management   | 0 | stablished | Due to     |              |
|        | compliance   | 7 | for        | contract   |              |
|        | with ED\'s   |   | 10/1/2005  | change,    |              |
|        | policies,    |   | to         | data will  |              |
|        | directives,  |   | 3/31/2006: | be         |              |
|        | and federal  |   | 93.5%      | available  |              |
|        | acts and     |   |            | April and  |              |
|        | statutes     |   |            | September  |              |
|        | that govern  |   |            |            |              |
|        | records      |   |            |            |              |
|        | management.  |   |            |            |              |
+--------+--------------+---+------------+------------+--------------+
| Perfo  | EDEN         | 2 | 96%        | 100%       | Q4 FY2008    |
| rmance | Knowledge    | 0 | Compliance | compliant  |              |
|        | Management   | 0 |            |            |              |
|        | compliance   | 8 |            |            |              |
|        | with ED\'s   |   |            |            |              |
|        | policies,    |   |            |            |              |
|        | directives,  |   |            |            |              |
|        | and federal  |   |            |            |              |
|        | acts and     |   |            |            |              |
|        | statutes     |   |            |            |              |
|        | that govern  |   |            |            |              |
|        | records      |   |            |            |              |
|        | management.  |   |            |            |              |
+--------+--------------+---+------------+------------+--------------+
| Perfo  | EDEN         | 2 | 100%       | Maintain   | TBD, Q4      |
| rmance | Knowledge    | 0 | Compliance | 100%       | FY2009       |
|        | Management   | 0 |            | Compliance |              |
|        | compliance   | 9 |            |            |              |
|        | with ED\'s   |   |            |            |              |
|        | policies,    |   |            |            |              |
|        | directives,  |   |            |            |              |
|        | and federal  |   |            |            |              |
|        | acts and     |   |            |            |              |
|        | statutes     |   |            |            |              |
|        | that govern  |   |            |            |              |
|        | records      |   |            |            |              |
|        | management.  |   |            |            |              |
+--------+--------------+---+------------+------------+--------------+
| Perfo  | EDEN         | 2 | 100%       | Maintain   | TBD, Q4      |
| rmance | Knowledge    | 0 | Compliance | 100%       | FY2010       |
|        | Management   | 1 |            | Compliance |              |
|        | compliance   | 0 |            |            |              |
|        | with ED\'s   |   |            |            |              |
|        | policies,    |   |            |            |              |
|        | directives,  |   |            |            |              |
|        | and federal  |   |            |            |              |
|        | acts and     |   |            |            |              |
|        | statutes     |   |            |            |              |
|        | that govern  |   |            |            |              |
|        | records      |   |            |            |              |
|        | management.  |   |            |            |              |
+--------+--------------+---+------------+------------+--------------+
| Perfo  | Reduction in | 2 | The        | I          | Q4 FY2008 (A |
| rmance | State        | 0 | current    | mprovement | running      |
|        | Education    | 0 | running    | of 5%      | average is   |
|        | Agency data  | 8 | average    | annual     | reported     |
|        | transmission |   | for        | average    | monthly      |
|        | problems     |   | October 1  | success    | through the  |
|        | \[LEAD003\]. |   | through    | rate over  | end of the   |
|        |              |   | July 31,   | prior      | prior month. |
|        |              |   | 2007 is    | fiscal     | (Report      |
|        |              |   | 51.32%     | year.      | LEAD003 is   |
|        |              |   | success    |            | available    |
|        |              |   | rate in    |            | online with  |
|        |              |   | tra        |            | user         |
|        |              |   | nsmissions |            | selected     |
|        |              |   | for        |            | time period  |
|        |              |   | states.    |            | that can run |
|        |              |   | (The       |            | through the  |
|        |              |   | baseline   |            | current day  |
|        |              |   | will be    |            | and time.)   |
|        |              |   | the        |            |              |
|        |              |   | average    |            |              |
|        |              |   | for the    |            |              |
|        |              |   | entire     |            |              |
|        |              |   | fiscal     |            |              |
|        |              |   | year, but  |            |              |
|        |              |   | can\'t be  |            |              |
|        |              |   | completed  |            |              |
|        |              |   | until      |            |              |
|        |              |   | after      |            |              |
|        |              |   | September  |            |              |
|        |              |   | 30.)       |            |              |
+--------+--------------+---+------------+------------+--------------+
| Perfo  | Reduction in | 2 | To be      | I          | Q4 FY2009 (A |
| rmance | State        | 0 | determined | mprovement | running      |
|        | Education    | 0 | based on   | of 5%      | average is   |
|        | Agency data  | 9 | prior year | annual     | reported     |
|        | transmission |   | results.   | average    | monthly      |
|        | problems     |   |            | success    | through the  |
|        | \[LEAD003\]. |   |            | rate over  | end of the   |
|        |              |   |            | prior      | prior month. |
|        |              |   |            | fiscal     | (Report      |
|        |              |   |            | year.      | LEAD003 is   |
|        |              |   |            |            | available    |
|        |              |   |            |            | online with  |
|        |              |   |            |            | user         |
|        |              |   |            |            | selected     |
|        |              |   |            |            | time period  |
|        |              |   |            |            | that can run |
|        |              |   |            |            | through the  |
|        |              |   |            |            | current day  |
|        |              |   |            |            | and time.)   |
+--------+--------------+---+------------+------------+--------------+
| Perfo  | Reduction in | 2 | To be      | I          | Q4 FY2010 (A |
| rmance | State        | 0 | determined | mprovement | running      |
|        | Education    | 1 | based on   | of 5%      | average is   |
|        | Agency data  | 0 | prior year | annual     | reported     |
|        | transmission |   | results.   | average    | monthly      |
|        | problems     |   |            | success    | through the  |
|        | \[LEAD003\]  |   |            | rate over  | end of the   |
|        |              |   |            | prior      | prior month. |
|        |              |   |            | fiscal     | (Report      |
|        |              |   |            | year.      | LEAD003 is   |
|        |              |   |            |            | available    |
|        |              |   |            |            | online with  |
|        |              |   |            |            | user         |
|        |              |   |            |            | selected     |
|        |              |   |            |            | time period  |
|        |              |   |            |            | that can run |
|        |              |   |            |            | through the  |
|        |              |   |            |            | current day  |
|        |              |   |            |            | and time.)   |
+--------+--------------+---+------------+------------+--------------+
| Perfo  | Percentage   | 2 | 95% were   | Maintain   | Q4 FY2008    |
| rmance | of critical  | 0 | closed or  | or improve | (Metrics are |
|        | trouble      | 0 | had an     | upon 95%   | collected    |
|        | tickets      | 8 | action     | cl         | monthly and  |
|        | closed or    |   | plan       | osure/plan | reported     |
|        | with an      |   | within 3   | rate.      | monthly by   |
|        | action plan  |   | days for   |            | the 15^th^)  |
|        | to fix in    |   | FY 2007    |            |              |
|        | three days.  |   |            |            |              |
+--------+--------------+---+------------+------------+--------------+
| Perfo  | Percentage   | 2 | To be      | Maintain   | Q4 FY2009    |
| rmance | of critical  | 0 | determined | or improve | (Metrics are |
|        | trouble      | 0 | based on   | upon 95%   | collected    |
|        | tickets      | 9 | prior year | cl         | monthly and  |
|        | closed or    |   | results.   | osure/plan | reported     |
|        | with an      |   |            | rate.      | monthly by   |
|        | action plan  |   |            |            | the 15^th^)  |
|        | to fix in    |   |            |            |              |
|        | three days.  |   |            |            |              |
+--------+--------------+---+------------+------------+--------------+
| Perfo  | Percentage   | 2 | To be      | Maintain   | Q4 FY2010    |
| rmance | of critical  | 0 | determined | or improve | (Metrics are |
|        | trouble      | 1 | based on   | upon 95%   | collected    |
|        | tickets      | 0 | prior year | cl         | monthly and  |
|        | closed or    |   | results.   | osure/plan | reported     |
|        | with an      |   |            | rate.      | monthly by   |
|        | action plan  |   |            |            | the 15^th^)  |
|        | to fix in    |   |            |            |              |
|        | three days.  |   |            |            |              |
+--------+--------------+---+------------+------------+--------------+
| Perfo  | Aggregate    | 2 | In FY      | 3% over    | SY 06-07:    |
| rmance | state        | 0 | 2006,      | prior SY   | 92%, as of   |
|        | capability   | 0 | ca         |            | 8/21/2007.   |
|        | for          | 7 | pabilities |            |              |
|        | submissions  |   | were: SY   |            |              |
|        | by school    |   | 03-04:     |            |              |
|        | year (SY)    |   | 67%; SY    |            |              |
|        | \[LEAD006\]  |   | 04-05:     |            |              |
|        |              |   | 73%; SY    |            |              |
|        |              |   | 05-06: 83% |            |              |
+--------+--------------+---+------------+------------+--------------+
| Perfo  | Percent      | 2 | 10/06 CRDC | 100% for   | 1820-0043,   |
| rmance | states       | 0 | 100%; July | c          | 65.4%;       |
|        | submitting   | 0 | 2006:      | ollections | 1820-0517,   |
|        | only through | 7 | 1810-0614: | by         | 61.5%;       |
|        | EDEN by      |   | 100%;      | 11/1/2007, | 1820-0521,   |
|        | collection.  |   | 1820-0517: | excluding  | 63.5%. EASIE |
|        | (Collection  |   | 46.2%;     | 2-year     | collection   |
|        | due dates    |   | 1820-0     | extension  | 100%. Title  |
|        | and          |   | 043:46.2%; | exceptions | III Biennial |
|        | c            |   | 1820-0521: | approved   | Report 100%. |
|        | ertification |   | 12.6%      | by the     | CCD 100% --  |
|        | are          |   |            | Secretary. | as of July   |
|        | determined   |   |            |            | 07:          |
|        | by Program   |   |            |            |              |
|        | Offices.)    |   |            |            |              |
+--------+--------------+---+------------+------------+--------------+
| **Impl | Produce a    | 2 |            |            | Q4 FY2009    |
| ementa | data mart    | 0 |            |            |              |
| tion** | for          | 0 |            |            |              |
|        | ad           | 9 |            |            |              |
|        | ministration |   |            |            |              |
|        | of the       |   |            |            |              |
|        | ED*Facts*    |   |            |            |              |
|        | program by   |   |            |            |              |
|        | PIMS         |   |            |            |              |
|        | (responsible |   |            |            |              |
|        | for          |   |            |            |              |
|        | a            |   |            |            |              |
|        | dministering |   |            |            |              |
|        | the          |   |            |            |              |
|        | ED*Facts*    |   |            |            |              |
|        | program)     |   |            |            |              |
|        | providing    |   |            |            |              |
|        | the          |   |            |            |              |
|        | capability   |   |            |            |              |
|        | to create    |   |            |            |              |
|        | unlimited ad |   |            |            |              |
|        | hoc reports. |   |            |            |              |
+--------+--------------+---+------------+------------+--------------+
| Perfo  | EDFacts      | 2 | To be      | Not to     | Q4 FY2009    |
| rmance | reports      | 0 | determined | exceed 30  | (Results to  |
|        | response     | 0 | based on   | seconds    | be reported  |
|        | time from a  | 9 | prior year | average    | by the 15th  |
|        | c            |   | results.   | response   | of each      |
|        | ross-section |   |            | time       | month)       |
|        | of reports.  |   |            | across     |              |
|        |              |   |            | reports.   |              |
+--------+--------------+---+------------+------------+--------------+
| Perfo  | EDFacts      | 2 | To be      | Not to     | Q4 FY2010    |
| rmance | reports      | 0 | determined | exceed 30  | (Results to  |
|        | response     | 1 | based on   | seconds    | be reported  |
|        | time from a  | 0 | prior year | average    | by the 15th  |
|        | c            |   | results.   | response   | of each      |
|        | ross-section |   |            | time       | month)       |
|        | of reports.  |   |            | across     |              |
|        |              |   |            | reports.   |              |
+--------+--------------+---+------------+------------+--------------+

## MSIX Milestones

The following table (Table 46) defines the milestones for MSIX,
providing measurement indicators, fiscal year of milestones, baselines,
planned improvements, and actual results/completion dates:

[]{#__RefHeading___Toc191804647 .anchor}Table 46: MSIX Milestones

+--------+-----------------+---+--------+------------+--------------+
| *      | **Measurement   | * | **Base | **Planned  | **Actual     |
| *Miles | Indicator**     | * | line** | I          | Result       |
| tone** |                 | F |        | mprovement | s/Completion |
|        |                 | i |        | to the     | Dates**      |
| **     |                 | s |        | Baseline** |              |
| Type** |                 | c |        |            |              |
|        |                 | a |        |            |              |
|        |                 | l |        |            |              |
|        |                 | Y |        |            |              |
|        |                 | e |        |            |              |
|        |                 | a |        |            |              |
|        |                 | r |        |            |              |
|        |                 | * |        |            |              |
|        |                 | * |        |            |              |
+========+=================+===+========+============+==============+
| Im     | Nationwide      | 2 | []{    |            | Q4 FY2007    |
| plemen | Deployment      | 0 | .mark} |            |              |
| tation |                 | 0 |        |            |              |
|        |                 | 7 |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | Percentage of   | 2 | 0%     | 25%        | Based on the |
| rmance | states that can | 0 |        |            | 9 states     |
|        | track migrant   | 0 |        |            | that         |
|        | student data    | 7 |        |            | participated |
|        | via MSIX.       |   |        |            | in the       |
|        |                 |   |        |            | pilots, 100% |
|        |                 |   |        |            | could track  |
|        |                 |   |        |            | student data |
|        |                 |   |        |            | during the   |
|        |                 |   |        |            | pilot        |
|        |                 |   |        |            | period. The  |
|        |                 |   |        |            | system will  |
|        |                 |   |        |            | not be fully |
|        |                 |   |        |            | operational  |
|        |                 |   |        |            | until the    |
|        |                 |   |        |            | end of       |
|        |                 |   |        |            | September    |
|        |                 |   |        |            | 2007.        |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | Average number  | 2 | 7 days | 4 days     | Actual       |
| rmance | of days for     | 0 |        |            | results will |
|        | SEAs to report  | 0 |        |            | be reported  |
|        | migrant student | 8 |        |            | at the end   |
|        | data to MSIX.   |   |        |            | of FY2008.   |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | Average number  | 2 | 160    | 2 hours    | Actual       |
| rmance | of hours for    | 0 | hours  |            | results will |
|        | the Department  | 0 |        |            | be available |
|        | to produce      | 7 |        |            | for          |
|        | nationwide      |   |        |            | reporting    |
|        | migrant child   |   |        |            | after        |
|        | counts.         |   |        |            | im           |
|        |                 |   |        |            | plementation |
|        |                 |   |        |            | FY2008.      |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | Average number  | 2 | 30     | 22.5 Hours | Actual       |
| rmance | of hours per    | 0 | Hours  |            | Results will |
|        | SEA to produce  | 0 |        |            | be reported  |
|        | statewide       | 8 |        |            | at the end   |
|        | migrant child   |   |        |            | of FY2008.   |
|        | counts.         |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | Average number  | 2 | 22.5   | 19 Hours   | Actual       |
| rmance | of hours per    | 0 | Hours  |            | results will |
|        | SEA to produce  | 0 |        |            | be reported  |
|        | statewide       | 9 |        |            | at the end   |
|        | migrant child   |   |        |            | of FY2009.   |
|        | counts.         |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | Average number  | 2 | 19     | 16 Hours   | Actual       |
| rmance | of hours per    | 0 | Hours  |            | results will |
|        | SEA to produce  | 1 |        |            | be reported  |
|        | statewide       | 0 |        |            | at the end   |
|        | migrant child   |   |        |            | of FY2010.   |
|        | counts.         |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | Average number  | 2 | 16     | 13 Hours   | Actual       |
| rmance | of hours per    | 0 | Hours  |            | results will |
|        | SEA to produce  | 1 |        |            | be reported  |
|        | statewide       | 1 |        |            | at the end   |
|        | migrant child   |   |        |            | of FY2011.   |
|        | counts.         |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | Percentage of   | 2 | 25%    | 50%        | Q4 2007 --   |
| rmance | States with     | 0 |        |            | 50% of       |
|        | improved data   | 0 |        |            | states have  |
|        | reliability,    | 7 |        |            | improved     |
|        | quality and     |   |        |            | data quality |
|        | s               |   |        |            | due to the   |
|        | tandardization. |   |        |            | special      |
|        |                 |   |        |            | assistance   |
|        |                 |   |        |            | the MSIX     |
|        |                 |   |        |            | team         |
|        |                 |   |        |            | provides to  |
|        |                 |   |        |            | states to    |
|        |                 |   |        |            | improve      |
|        |                 |   |        |            | their data   |
|        |                 |   |        |            | transmission |
|        |                 |   |        |            | c            |
|        |                 |   |        |            | apabilities. |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | Percentage of   | 2 | 50%    | 100%       | Actual       |
| rmance | States with     | 0 |        |            | results will |
|        | improved data   | 0 |        |            | be reported  |
|        | reliability,    | 8 |        |            | at the end   |
|        | quality and     |   |        |            | of FY08.     |
|        | standardization |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | Number of       | 2 | 0      | 8 States   | Q4 2007 - 25 |
| rmance | states using    | 0 | States |            | states have  |
|        | the same data   | 0 |        |            | improved     |
|        | standards to    | 7 |        |            | data quality |
|        | achieve         |   |        |            | due to the   |
|        | improved data   |   |        |            | special      |
|        | reliability,    |   |        |            | assistance   |
|        | quality, and    |   |        |            | the MSIX     |
|        | s               |   |        |            | team         |
|        | tandardization. |   |        |            | provides to  |
|        |                 |   |        |            | states to    |
|        |                 |   |        |            | improve      |
|        |                 |   |        |            | their data   |
|        |                 |   |        |            | transmission |
|        |                 |   |        |            | c            |
|        |                 |   |        |            | apabilities. |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | Number of       | 2 | 25     | 30 States  | Actual       |
| rmance | states using    | 0 | States |            | results will |
|        | the same data   | 0 |        |            | be reported  |
|        | standards to    | 8 |        |            | at the end   |
|        | achieve         |   |        |            | of FY08.     |
|        | improved data   |   |        |            |              |
|        | reliability,    |   |        |            |              |
|        | quality, and    |   |        |            |              |
|        | s               |   |        |            |              |
|        | tandardization. |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | Number of       | 2 | 0      | 25 States  | Actual       |
| rmance | states          | 0 | States |            | results will |
|        | reporting       | 0 |        |            | be reported  |
|        | improved data   | 9 |        |            | at the end   |
|        | reliability,    |   |        |            | of FY09.     |
|        | quality, and    |   |        |            |              |
|        | standardization |   |        |            |              |
|        | from MSIX.      |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | Number of       | 2 | 25     | 35 States  | Actual       |
| rmance | states          | 0 | States |            | results will |
|        | reporting       | 1 |        |            | be reported  |
|        | improving data  | 0 |        |            | at the end   |
|        | reliability,    |   |        |            | of FY10.     |
|        | quality, and    |   |        |            |              |
|        | standardization |   |        |            |              |
|        | from MSIX.      |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | Number of       | 2 | 35     | 45 States  | Actual       |
| rmance | states          | 0 | States |            | results will |
|        | reporting       | 1 |        |            | be reported  |
|        | improving data  | 1 |        |            | at the end   |
|        | reliability,    |   |        |            | of FY11.     |
|        | quality, and    |   |        |            |              |
|        | standardization |   |        |            |              |
|        | from MSIX       |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | Percentage of   | 2 | 0%     | 100%       | Actual       |
| rmance | MSIX Help Desk  | 0 |        |            | results will |
|        | Issues that are | 0 |        |            | be reported  |
|        | resolved.       | 8 |        |            | at the end   |
|        |                 |   |        |            | of FY08.     |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | Percentage of   | 2 | 100%   | Maintain   | Actual       |
| rmance | MSIX Help Desk  | 0 |        | 100%       | results will |
|        | Issues that are | 0 |        |            | be reported  |
|        | resolved.       | 9 |        |            | at the end   |
|        |                 |   |        |            | of FY09.     |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | Percentage of   | 2 | 100%   | Maintain   | Actual       |
| rmance | MSIX Help Desk  | 0 |        | 100%       | results will |
|        | Issues that are | 1 |        |            | be reported  |
|        | resolved.       | 0 |        |            | at the end   |
|        |                 |   |        |            | of FY10.     |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | Percentage of   | 2 | 100%   | Maintain   | Actual       |
| rmance | MSIX Help Desk  | 0 |        | 100%       | results will |
|        | Issues that are | 1 |        |            | be reported  |
|        | resolved.       | 1 |        |            | at the end   |
|        |                 |   |        |            | of FY11.     |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | Percentage of   | 2 | 0%     | 50%        | Actual       |
| rmance | help desk       | 0 |        |            | results will |
|        | problems that   | 0 |        |            | be reported  |
|        | are resolved in | 9 |        |            | at the end   |
|        | one business    |   |        |            | of FY09.     |
|        | day.            |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | Percentage of   | 2 | 50%    | 75%        | Actual       |
| rmance | help desk       | 0 |        |            | results will |
|        | problems that   | 1 |        |            | be reported  |
|        | are resolved in | 0 |        |            | at the end   |
|        | one business    |   |        |            | of FY10.     |
|        | day.            |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | Percentage of   | 2 | 75%    | 90%        | Actual       |
| rmance | help desk       | 0 |        |            | results will |
|        | problems that   | 1 |        |            | be reported  |
|        | are resolved in | 1 |        |            | at the end   |
|        | one business    |   |        |            | of FY11.     |
|        | day.            |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | System Uptime   | 2 | 99.5%  | 99.5%      | Actual       |
| rmance | is 99.5% after  | 0 | Availa | Av         | results will |
|        | deployment of   | 0 | bility | ailability | be reported  |
|        | MSIX except for | 9 |        |            | at the end   |
|        | periods of      |   |        |            | of FY09.     |
|        | routine         |   |        |            |              |
|        | maintenance.    |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | System Uptime   | 2 | 99.5%  | 99.5%      | Actual       |
| rmance | is 99.5% after  | 0 | Availa | Av         | results will |
|        | deployment of   | 1 | bility | ailability | be reported  |
|        | MSIX except for | 0 |        |            | at the end   |
|        | periods of      |   |        |            | of FY10.     |
|        | routine         |   |        |            |              |
|        | maintenance.    |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | System Uptime   | 2 | 99.5%  | 99.5%      | Actual       |
| rmance | is 99.5% after  | 0 | Availa | Av         | results will |
|        | deployment of   | 1 | bility | ailability | be reported  |
|        | MSIX except for | 1 |        |            | at the end   |
|        | periods of      |   |        |            | of FY11.     |
|        | routine         |   |        |            |              |
|        | maintenance.    |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | The number of   | 2 | 45     | 47         | Actual       |
| rmance | States that     | 0 |        |            | results will |
|        | reported        | 0 |        |            | be reported  |
|        | results for     | 8 |        |            | at the end   |
|        | reading         |   |        |            | of FY08.     |
|        | proficiency of  |   |        |            |              |
|        | elementary      |   |        |            |              |
|        | school migrant  |   |        |            |              |
|        | students.       |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | The number of   | 2 | 45     | 47         | Actual       |
| rmance | States that     | 0 |        |            | results will |
|        | reported        | 0 |        |            | be reported  |
|        | results for     | 8 |        |            | at the end   |
|        | reading         |   |        |            | of FY08.     |
|        | proficiency of  |   |        |            |              |
|        | middle school   |   |        |            |              |
|        | migrant         |   |        |            |              |
|        | students.       |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | The number of   | 2 | 45     | 47         | Actual       |
| rmance | States that     | 0 |        |            | results will |
|        | reported        | 0 |        |            | be reported  |
|        | results for     | 8 |        |            | at the end   |
|        | mathematics     |   |        |            | of FY08.     |
|        | proficiency of  |   |        |            |              |
|        | elementary      |   |        |            |              |
|        | school migrant  |   |        |            |              |
|        | students.       |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | The number of   | 2 | 45     | 47         | Actual       |
| rmance | States that     | 0 |        |            | results will |
|        | reported        | 0 |        |            | be reported  |
|        | results for     | 8 |        |            | at the end   |
|        | mathematics     |   |        |            | of FY08.     |
|        | proficiency of  |   |        |            |              |
|        | middle school   |   |        |            |              |
|        | migrant         |   |        |            |              |
|        | students.       |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | The number of   | 2 | 20     | 22         | Actual       |
| rmance | States meeting  | 0 |        |            | results will |
|        | an annually set | 0 |        |            | be reported  |
|        | performance     | 8 |        |            | at the end   |
|        | target in       |   |        |            | of FY08.     |
|        | reading at the  |   |        |            |              |
|        | elementary      |   |        |            |              |
|        | school level    |   |        |            |              |
|        | for migrant     |   |        |            |              |
|        | students.       |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | The number of   | 2 | 21     | 23         | Actual       |
| rmance | States meeting  | 0 |        |            | results will |
|        | an annually set | 0 |        |            | be reported  |
|        | performance     | 8 |        |            | at the end   |
|        | target in       |   |        |            | of FY08.     |
|        | reading at the  |   |        |            |              |
|        | middle school   |   |        |            |              |
|        | level for       |   |        |            |              |
|        | migrant         |   |        |            |              |
|        | students.       |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | The number of   | 2 | 24     | 26         | Actual       |
| rmance | States meeting  | 0 |        |            | results will |
|        | an annually set | 0 |        |            | be reported  |
|        | performance     | 8 |        |            | at the end   |
|        | target in       |   |        |            | of FY08.     |
|        | mathematics at  |   |        |            |              |
|        | the elementary  |   |        |            |              |
|        | school level    |   |        |            |              |
|        | for migrant     |   |        |            |              |
|        | students.       |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+
| Perfo  | The number of   | 2 | 18     | 20         | Actual       |
| rmance | States meeting  | 0 |        |            | results will |
|        | an annually set | 0 |        |            | be reported  |
|        | performance     | 8 |        |            | at the end   |
|        | target in       |   |        |            | of FY08.     |
|        | mathematics at  |   |        |            |              |
|        | the middle      |   |        |            |              |
|        | school level    |   |        |            |              |
|        | for migrant     |   |        |            |              |
|        | students.       |   |        |            |              |
+--------+-----------------+---+--------+------------+--------------+

## ED eGov Alignment Milestones

This section provides an overview of the Department of Education's
alignment and incorporation of Federal eGov Initiatives and status,
including specific status information and upcoming milestones (where
appropriate). The following table (Table 47) describes the ED eGov
Alignment Milestones and key next steps:

[]{#__RefHeading___Toc191804648 .anchor}Table 47: ED eGov Alignment
Milestones

+--------+-------+-----------------+------+----------------------------+
| *      | **    | **ED's          | **A  | **Key Next Steps**         |
| *Portf | E-Gov | Investment**    | lign |                            |
| olio** | In    |                 | ment |                            |
|        | itiat |                 | Stat |                            |
|        | ive** |                 | us** |                            |
+========+=======+=================+======+============================+
| G2C    | G     | ADvance -- Aid  | In   | Establish process to enter |
|        | ovBen | Delivery        | prog | and maintain benefit       |
|        | efits |                 | ress | eligibility programs on    |
|        |       |                 |      | GovBenefits.gov (2Q06).    |
+--------+-------+-----------------+------+----------------------------+
|        | E-    | ADvance -- Aid  | C    | Ensure loan programs are   |
|        | Loans | Delivery        | ompl | accurately reflected on    |
|        |       |                 | eted | GovLoans Gateway.          |
+--------+-------+-----------------+------+----------------------------+
| G2B    | E-    | TBD             | TBD  | -   Convert paper-based    |
|        | Rulem |                 |      |     docket processing to   |
|        | aking |                 |      |     FDMS (3Q06).           |
|        |       |                 |      |                            |
|        |       |                 |      | -   Migrate public comment |
|        |       |                 |      |     system to E-Rulemaking |
|        |       |                 |      |     (3Q06).                |
+--------+-------+-----------------+------+----------------------------+
|        | Fe    | TBD             | TBD  | Consolidate / Migrate      |
|        | deral |                 |      | personal and real property |
|        | Asset |                 |      | reuse and disposal process |
|        | Sales |                 |      | to FAS (4Q06).             |
+--------+-------+-----------------+------+----------------------------+
|        | USA   | TBD             | TBD  | Identify Tier 1contact     |
|        | Ser   |                 |      | channels (email and toll   |
|        | vices |                 |      | free) and volume (1Q06).   |
+--------+-------+-----------------+------+----------------------------+
|        | Bus   | TBD             | TBD  | Provide report to OMB and  |
|        | iness |                 |      | Business Gateway           |
|        | Ga    |                 |      | identifying                |
|        | teway |                 |      | rules/regulations and      |
|        |       |                 |      | related forms, and plain   |
|        |       |                 |      | language guides that are   |
|        |       |                 |      | not already contained in   |
|        |       |                 |      | an existing on-line        |
|        |       |                 |      | business compliance system |
|        |       |                 |      | (2Q06).                    |
+--------+-------+-----------------+------+----------------------------+
| G2G    | Geosp | NCES Web        | C    | NCES continue to           |
|        | atial | Support         | ompl | participate in the         |
|        | One   |                 | eted | planning activities for    |
|        | -Stop |                 |      | posting metadata for       |
|        |       |                 |      | geospatial data            |
|        |       |                 |      | acquisitions in the        |
|        |       |                 |      | GeoData.                   |
+--------+-------+-----------------+------+----------------------------+
|        | Dis   | EDUCATE (EDNet) | C    | -   Implement Common Alert |
|        | aster |                 | ompl |     Protocol (CAP) (4Q05). |
|        | Manag |                 | eted |                            |
|        | ement |                 |      | -   Implement Disaster     |
|        |       |                 |      |     Management             |
|        |       |                 |      |     Interoperability       |
|        |       |                 |      |     Services (DMIS) within |
|        |       |                 |      |     identified Emergency   |
|        |       |                 |      |     Operations Center      |
|        |       |                 |      |     (EOC) (4Q05).          |
+--------+-------+-----------------+------+----------------------------+
|        | Grant | -   Grants      | C    | Achieved 100% of           |
|        | s.gov |                 | ompl | discretionary application  |
|        |       |  Administration | eted | packages on Grants.gov as  |
|        |       |     Payment     |      | of Q2 FY2007.              |
|        |       |     System      |      |                            |
|        |       |     (GAPS)      |      |                            |
|        |       |                 |      |                            |
|        |       | -   Peer Review |      |                            |
|        |       |     Module      |      |                            |
|        |       |                 |      |                            |
|        |       | -   FIPSE       |      |                            |
|        |       |                 |      |                            |
|        |       |   Dissemination |      |                            |
|        |       |     and Grants  |      |                            |
|        |       |     Database    |      |                            |
|        |       |                 |      |                            |
|        |       | -   GPOS        |      |                            |
|        |       |     Website     |      |                            |
+--------+-------+-----------------+------+----------------------------+
| IEE    | E-Tra | -   Interactive | In   | -   Migrate                |
|        | ining |     Job Aid     | Prog |     agency-specific        |
|        |       |                 | ress |     Learning Management    |
|        |       | -   TLN         |      |     Systems to one of the  |
|        |       |     Technical   |      |     3 E-Training service   |
|        |       |     Support     |      |     providers (GoLearn,    |
|        |       |                 |      |     FasTrac, NTIS).        |
+--------+-------+-----------------+------+----------------------------+
|        | R     | HR Web          | C    | -   Create interface to    |
|        | ecrui | Recruiting      | ompl |     post and to receive    |
|        | tment |                 | eted |     information from       |
|        | One   |                 |      |     USAJOBS.               |
|        | -Stop |                 |      |                            |
+--------+-------+-----------------+------+----------------------------+
|        | EHRI  | ED currently    | C    | -   Adopt eOPF data        |
|        |       | outsources HR   | ompl |     standards (4Q07).      |
|        |       | shared services | eted |                            |
|        |       | to DOI/NBC.     |      | -   Complete interfaces    |
|        |       |                 |      |     (4Q06).                |
|        |       |                 |      |                            |
|        |       |                 |      | -   Complete workforce     |
|        |       |                 |      |     tools (4Q06).          |
|        |       |                 |      |                            |
|        |       |                 |      | -   Provide Payroll Data   |
|        |       |                 |      |     File to EHRI (3Q06).   |
+--------+-------+-----------------+------+----------------------------+
|        | E-T   | Travel          | C    | -   Integrate ED's Travel  |
|        | ravel | Management      | ompl |     Management Center with |
|        |       | System          | eted |     the eTS vendor (4Q06). |
|        |       |                 |      |                            |
|        |       |                 |      | -   Process travel         |
|        |       |                 |      |     vouchers through eTS   |
|        |       |                 |      |     vendor (4Q06).         |
|        |       |                 |      |                            |
|        |       |                 |      | -   Decommission legacy    |
|        |       |                 |      |     system (2Q07).         |
|        |       |                 |      |                            |
|        |       |                 |      | -   Enterprise-wide        |
|        |       |                 |      |     end-to-end e-Gov       |
|        |       |                 |      |     Travel solution went   |
|        |       |                 |      |     live on October 2,     |
|        |       |                 |      |     2006.                  |
+--------+-------+-----------------+------+----------------------------+
|        | Integ | Contracts and   | C    | Ongoing monitoring         |
|        | rated | Purchasing      | ompl |                            |
|        | A     | Support System  | eted |                            |
|        | cquis | (CPSS)          |      |                            |
|        | ition |                 |      |                            |
|        | E     |                 |      |                            |
|        | nviro |                 |      |                            |
|        | nment |                 |      |                            |
+--------+-------+-----------------+------+----------------------------+
| E-Au   | E     | E               | In   | -   Implement              |
| thenti | -Auth | -Authentication | Prog |     E-Authentication       |
| cation | entic |                 | ress |     service for FSA        |
|        | ation |                 |      |     systems (2Q07).        |
|        |       |                 |      |                            |
|        |       |                 |      | -   Implement              |
|        |       |                 |      |     e-Campus-based         |
|        |       |                 |      |     application into       |
|        |       |                 |      |     E-Authentication       |
|        |       |                 |      |     service for FSA        |
|        |       |                 |      |     systems (2Q08).        |
+--------+-------+-----------------+------+----------------------------+

### Federal Transition Framework (FTF)

The Department of Education is actively incorporating the [Federal
Transition Framework
(FTF)](http://www.whitehouse.gov/omb/egov/a-2-EAFTF.html), which
encourages agencies to identify opportunities for reuse and
collaboration for cross-agency Initiatives. ED is actively working to
align relevant programs/initiatives to this Framework through its
Enterprise Architecture Program.

The Department of Education is actively using the Federal Transition
Framework to:

-   Determine the applicability and scope of cross-agency initiatives to
    ED.

-   Update the ED EA Program Plan to incorporate tasks to develop or
    update agency enterprise architecture work products.

-   Update the ED target enterprise architecture to reflect cross-agency
    initiatives.

-   Conduct gap analysis between current and target architecture to
    identify gaps in the current implementation of cross-agency
    initiatives.

-   Update the ED EA Transition Strategy to incorporate tasks,
    activities and milestones to close gaps between current and target
    architecture.

ED has reviewed the recently released Federal Transition Framework by
OMB to identify gaps in cross-agency initiatives that are applicable to
mission of the ED. Currently, the ED Target Enterprise Architecture
includes the following cross-agency Initiatives and incorporates their
business, data, service, technical, and performance components:

-   E-Travel

-   Grants Management Line of Business -- the Department of Education
    will be a shared service provider

-   Grants.gov

-   HSPD-12

-   Human Resources Line of Business

-   Internet Protocol Version 6 (IPv6)

-   IT Infrastructure Optimization Line of Business

-   Financial Management Line of Business

-   Budget Formulation and Execution Line of Business -- Managed by the
    Department of Education

-   E-Authentication

-   Geospatial One-Stop

-   Information Systems Security Line of Business

Additionally, the Department has incorporated the Transition Strategy
and Timeline of eGov Initiatives into the ED Transition Strategy Plan.

The Department's Enterprise Architecture Program will continue to work
with ED agencies and business owners to align their IT investments to
the cross-agency initiatives described in the FTF Service Catalog. This
realignment will comply with the common structure developed to provide a
common structure for the organization of cross-agency Initiative.

Figure 11 below graphically represents the structure of the Federal
Transition Framework (FTF) Catalog:

  -----------------------------------------------------------------------
  ![](media/image16.pct){width="3.125in" height="1.7604166666666667in"}

  -----------------------------------------------------------------------

[]{#__RefHeading___Toc191804590 .anchor}Figure 11: Federal Transition
Framework (FTF) Catalog Structure

# Major IT Investment Risk Assessment Analysis 

ED IT Investments have identified risks and associated mitigation
strategies. This information is continuously monitored and updated, and
addressed cost, IT, performance, and dependencies.

Federal Student Aid is addressing risk in the following two ways (from
FY2010 Investments and beyond):

1.  Risk Management is being standardized across Federal Student Aid
    projects and investment, with the initiation of a multi-year
    Enterprise Risk Management initiative,

2.  Federal Student Aid is adding new modules to its Enterprise
    Management Support System to automate and standardize the
    preparation of FY2010 Investments and to manage risks and mitigation
    strategies for investments. These new modules are currently expected
    to be deployed in mid-March 2008 and are consistent with the new
    Federal Student Aid Enterprise Risk Management initiative and
    Project Management Office guidelines.

A comprehensive listing of individual ED IT investment risks and
mitigation strategies are provided in the table below (Table 48):

[]{#__RefHeading___Toc191804649 .anchor}Table 48: ED IT Investment Risks
and Mitigation Strategies

+------------------+--------------------+------------------------------+
| > **Area of      | > **Description**  | > **Strategy for             |
| > Risk**         |                    | > Mitigation**               |
+==================+====================+==============================+
| **IT Investment: |                    |                              |
| CPSS**           |                    |                              |
+------------------+--------------------+------------------------------+
| > **Reliability  | > System might not | > Test run the system for    |
| > of Systems**   | > be scaleable to  | > peak load handling         |
|                  | > meet increased   | > capability before          |
|                  | > traffic.         | > implementation             |
+------------------+--------------------+------------------------------+
| > **Life-Cycle   | > Inadequate       | > Adjust project timeline/   |
| > Costs**        | > funding in       | > resource needs to reflect  |
|                  | > FY2009 will      | > allocated amount.          |
|                  | > delay            |                              |
|                  | > implementation   |                              |
|                  | > of Phase III.    |                              |
+------------------+--------------------+------------------------------+
| **IT Investment: |                    |                              |
| FMSS**           |                    |                              |
+------------------+--------------------+------------------------------+
| > **Reliability  | > System might not | > Test run the system for    |
| > of Systems**   | > be scaleable to  | > peak load handling         |
|                  | > meet increased   | > capability before          |
|                  | > traffic.         | > implementation.            |
+------------------+--------------------+------------------------------+
| > **Life-Cycle   | > Inadequate       | > Adjust project timeline/   |
| > Costs**        | > funding in       | > resource needs to reflect  |
|                  | > FY2009 will      | > allocated amount.          |
|                  | > delay            |                              |
|                  | > implementation   |                              |
|                  | > of Phase III.    |                              |
+------------------+--------------------+------------------------------+
| **IT Investment: |                    |                              |
| NCES Web         |                    |                              |
| Support**        |                    |                              |
+------------------+--------------------+------------------------------+
| > **Data /       | > NCES data is the | > Rleases are thoroughly     |
| > Info**         | > linchpin of the  | > reviewed by contractor     |
|                  | > NCES website.    | > subject matter experts.    |
|                  | > Providing        | > These releases then        |
|                  | > comprehensive    | > undergo a formal reviewed  |
|                  | > and intuitive    | > and approval by government |
|                  | > access is        | > subject matter experts and |
|                  | > critical. The    | > the NCES webmaster prior   |
|                  | > data contained   | > to production release.     |
|                  | > within web-based |                              |
|                  | > data             |                              |
|                  | > dissemination    |                              |
|                  | > systems must be  |                              |
|                  | > thoroughly       |                              |
|                  | > reviewed before  |                              |
|                  | > being publicly   |                              |
|                  | > available to     |                              |
|                  | > ensure           |                              |
|                  | > consistent and   |                              |
|                  | > accurate data    |                              |
|                  | > dissemination.   |                              |
+------------------+--------------------+------------------------------+
| > **Data / Info  | > Restricted use   | > No restricted datasets are |
| > / Security**   | > data sets must   | > available online.          |
|                  | > be protected and | > Application releases go    |
|                  | > applications     | > through a security audit   |
|                  | > must minimize    | > as part of its NCES web    |
|                  | > the risk of      | > standards review.          |
|                  | > unauthorized     |                              |
|                  | > use.             |                              |
+------------------+--------------------+------------------------------+
| > **Technology** | > Overall systems  | > As part of the contractors |
| >                | > engineering is   | > CMMI Level 3 development   |
| > **Data /       | > not the          | > process, applications are  |
| > Info**         | > responsibility   | > unit tested, system tested |
|                  | > of this          | > and independently verified |
|                  | > contract.        | > prior to production        |
|                  | > However the      | > release. Subsequent        |
|                  | > support of       | > testing and bug reports    |
|                  | > production       | > are addressed at the       |
|                  | > applications is. | > highest priority and       |
|                  | > Risk of          | > closely coordinated with   |
|                  | > application      | > NCES's server engineering  |
|                  | > errors and       | > team.                      |
|                  | > incorrect data   |                              |
|                  | > collection and   |                              |
|                  | > dissemination    |                              |
|                  | > exist in         |                              |
|                  | > applications     |                              |
|                  | > supported.       |                              |
+------------------+--------------------+------------------------------+
| > **Technology** | > Technical        | > Significant application    |
|                  | >                  | > testing mitigates risk and |
|                  |  problems/failures | > CMMI QA processes. When    |
|                  | > with             | > possible, application data |
|                  | > applications and | > are compared to existing   |
|                  | > their ability to | > print publications.        |
|                  | > provide planned  |                              |
|                  | > and desired      |                              |
|                  | > technical        |                              |
|                  | > functionality.   |                              |
+------------------+--------------------+------------------------------+
| > **Reliability  | > Vulnerability of | > Data in dissemination      |
| > of Systems /   | > systems,         | > systems managed by this    |
| > Security**     | > websites,        | > contract are public use    |
|                  | > information and  | > data sets and data are     |
|                  | > networks; risk   | > publicly available.        |
|                  | > of intrusions    |                              |
|                  | > and connectivity |                              |
|                  | > to other         |                              |
|                  | > systems; risk    |                              |
|                  | > associated with  |                              |
|                  | > the misuse       |                              |
|                  | > (criminal/       |                              |
|                  | > fraudulent) of   |                              |
|                  | > information.     |                              |
+------------------+--------------------+------------------------------+
| >                | > Objectives of    | > Tasks within this contract |
| **Organizational | > the project      | > are dictated and managed   |
| > and Change     | > could possibly   | > by applicable program      |
| > Management**   | > be not clearly   | > managers. Tasks are        |
|                  | > linked to        | > reviewed on a monthly      |
|                  | > program needs,   | > basis both at the program  |
|                  | > to the agency's  | > and financial level to     |
|                  | > overall          | > ensure continued viability |
|                  | > strategies, and  | > and conformity to          |
|                  | > to               | > department and program     |
|                  | > government-wide  | > strategy, policy and       |
|                  | > policies and     | > standards.                 |
|                  | > standards.       |                              |
+------------------+--------------------+------------------------------+
| > **Reliability  | > System might not | > Mitigation Strategy: Test  |
| > of Systems**   | > be scaleable to  | > run the system for peak    |
|                  | > meet increased   | > load handling capability   |
|                  | > traffic.         | > before implementation.     |
+------------------+--------------------+------------------------------+
| > **Life-Cycle   | > Inadequate       | > Adjust project timeline/   |
| > Costs**        | > funding in       | > resource needs to reflect  |
|                  | > FY2009 will      | > allocated amount.          |
|                  | > delay            |                              |
|                  | > implementation   |                              |
|                  | > of Phase III.    |                              |
+------------------+--------------------+------------------------------+
| **IT Investment: |                    |                              |
| CPSS**           |                    |                              |
+------------------+--------------------+------------------------------+
| > **Reliability  | > Equipment move   | > Accept risk and do an      |
| > of Systems**   | > out of ED Data   | > impact assessment and plan |
|                  | > Center may cause | > for change once risk       |
|                  | > major disruption | > occurs                     |
|                  | > of EDCAPS        |                              |
|                  | > services.        |                              |
+------------------+--------------------+------------------------------+
| **IT Investment: |                    |                              |
| IPEDS**          |                    |                              |
+------------------+--------------------+------------------------------+
| > **Reliability  | > System might not | > Looking into staggering    |
| > of Systems**   | > be able to meet  | > due dates to spread out    |
|                  | > increased server | > usage over a longer time   |
|                  | > traffic during   | > period                     |
|                  | > peak periods.    |                              |
+------------------+--------------------+------------------------------+
| > **Data /       | > There is a       | > Try to anticipate changes  |
| > Info**         | > possibility of   | > and have a long lead-time  |
|                  | > more data items  | > for implementation.        |
|                  | > being added to   |                              |
|                  | > the IPEDS data   |                              |
|                  | > collection.      |                              |
+------------------+--------------------+------------------------------+
| **IT Investment: |                    |                              |
| NAEP**           |                    |                              |
+------------------+--------------------+------------------------------+
| > **Reliability  | > System might not | > Test run the system for    |
| > of Systems**   | > be scaleable to  | > peak load handling         |
|                  | > meet increased   | > capability before          |
|                  | > traffic.         | > implementation.            |
+------------------+--------------------+------------------------------+
| > **Life-Cycle   | > Inadequate       | > Adjust project timeline/   |
| > Costs**        | > funding in       | > resource needs to reflect  |
|                  | > FY2009 will      | > allocated amount           |
|                  | > delay            |                              |
|                  | > implementation   |                              |
|                  | > of required      |                              |
|                  | > development and  |                              |
|                  | > support for      |                              |
|                  | > FY2009 NAEP      |                              |
|                  | > Reading and Math |                              |
|                  | > assessment       |                              |
|                  | > activities.      |                              |
+------------------+--------------------+------------------------------+
| > **Technology** | > Technology       | > Monitor current technology |
|                  | > changes may      | > trends and update testing  |
|                  | > impact current   | > lab to evaluate impacts of |
|                  | > development      | > changes on current         |
|                  | > efforts and      | > development.               |
|                  | > result in        |                              |
|                  | > unanticipated    |                              |
|                  | > errors with      |                              |
|                  | > applications.    |                              |
+------------------+--------------------+------------------------------+
| **IT Investment: |                    |                              |
| TMS**            |                    |                              |
+------------------+--------------------+------------------------------+
| > **Reliability  | > System might not | > Test run the system for    |
| > of Systems**   | > be scaleable to  | > peak load handling         |
|                  | > meet increased   | > capability before          |
|                  | > traffic.         | > implementation.            |
+------------------+--------------------+------------------------------+
| > **Life-Cycle   | > Inadequate       | > Prepare strong business    |
| > Costs**        | > funding in       | > case to support funding    |
|                  | > FY2009and future | > requests.                  |
|                  | > budget years     |                              |
|                  | > will impact the  |                              |
|                  | > operation and    |                              |
|                  | > maintenance of   |                              |
|                  | > the system.      |                              |
+------------------+--------------------+------------------------------+
| >                | > E2 system is not | > On-going Training on E2 to |
| **Organizational | > accepted by ED   | > ensure staff understanding |
| > and Change     | > staff.           | > and functionality of       |
| > Management**   |                    | > application.               |
+------------------+--------------------+------------------------------+
| > **Dependencies | > E2 system is not | > SLAs will be used to       |
| > and            | > hosted by ED     | > measure performance.       |
| >                | > therefore,       |                              |
| Interoperability | > immediate        |                              |
| > Between This   | > resolution for   |                              |
| > and Other      | > system issues    |                              |
| > Investments**  | > will not be      |                              |
|                  | > handled timely   |                              |
+------------------+--------------------+------------------------------+
|                  | > E2 is a          | > SLAs will be used to       |
|                  | > multi-agency     | > measure performance.       |
|                  | > system. Fixes,   |                              |
|                  | > enhancements and |                              |
|                  | > builds may not   |                              |
|                  | > adequately be    |                              |
|                  | > tested before    |                              |
|                  | > release to       |                              |
|                  | > Production.      |                              |
+------------------+--------------------+------------------------------+
| **IT Investment: |                    |                              |
| ERIC**           |                    |                              |
+------------------+--------------------+------------------------------+
| > **Reliability  | > System might not | > Monitor system utilization |
| > of Systems**   | > be scaleable to  | > and add additional         |
|                  | > meet increased   | > hardware to handle the     |
|                  | > traffic.         | > increase in volume.        |
+------------------+--------------------+------------------------------+
| > **Technology** | > Bandwidth might  | > Monitor bandwidth          |
|                  | > not be scalable  | > utilization and add        |
|                  | > to meet          | > additional capacity to     |
|                  | > increased        | > handle the increase in     |
|                  | > traffic.         | > volume.                    |
+------------------+--------------------+------------------------------+
| **IT Investment: |                    |                              |
| EDEN (EDFacts)** |                    |                              |
+------------------+--------------------+------------------------------+
| > **Dependencies | > If EDEN          | > This risk is currently     |
| > and            | > (EDFacts) does   | > being mitigated by the     |
| >                | > not complete     | > capabilities being         |
| Interoperability | > reporting        | > provided through 2.2.1.3.2 |
| > Between This   | > capabilities     | > Construct Metadata Tool,   |
| > and Other      | > needed by        | > 2.2.1.4.2 Construct        |
| > Investments**  | > Program Offices  | > EDFacts.                   |
|                  | > and other users, |                              |
|                  | > the program will |                              |
|                  | > not succeed.     |                              |
+------------------+--------------------+------------------------------+
| > **Data /       | > If EDEN          | > This risk is being         |
| > Info**         | > (EDFacts) does   | > mitigated in three steps.  |
|                  | > not acquire      | >                            |
|                  | > adequate K-12    | > 1\) Issued regulations     |
|                  | > data, through    | > require mandatory          |
|                  | > merging of       | > submission through EDEN    |
|                  | > Department       | > (EDFacts);                 |
|                  | > collections and  | >                            |
|                  | > by an acceptable | > 2\) Mitigated by merging   |
|                  | > percentage of    | > additional data            |
|                  | > submissions from | > collections into EDEN,     |
|                  | > State Education  | > 2.2.1.5 EDEN-CCD Merger,   |
|                  | > Agencies,        | > 2.2.2.1 Indian ED Survey,  |
|                  | > EDFacts          | > 2.2.2.2 EASIE, 2.3.11.1.1  |
|                  | > reporting will   | > Conduct CSPR & T3,         |
|                  | > not be useful to | > 2.3.11.1.3 CSPR SY 06-07;  |
|                  | > Program Offices  | >                            |
|                  | > and other users, | > 3\) Use of a transition    |
|                  | > and the program  | > plan by states to focus on |
|                  | > will not         | > providing prioritized data |
|                  | > succeed.         | > to ensure the most         |
|                  |                    | > important information is   |
|                  |                    | > provided first.            |
+------------------+--------------------+------------------------------+
| **IT Investment: |                    |                              |
| MSIX**           |                    |                              |
+------------------+--------------------+------------------------------+
| > **Life-Cycle   | > States may not   | > MSIX will secure           |
| > Costs**        | > have the         | > additional funding to      |
|                  | > resources and/or | > assist the states with     |
|                  | > technical needs  | > preparing their technical  |
|                  | > to support the   | > interfaces.                |
|                  | > preparation of   |                              |
|                  | > their technical  |                              |
|                  | > interfaces.      |                              |
+------------------+--------------------+------------------------------+
| > **Project      | > Demand on ED     | > Efficient planning and     |
| > Resources**    | > Management       | > scheduling to achieve      |
|                  | > Resources.       | > productivity with limited  |
|                  |                    | > resources. Implementation  |
|                  |                    | > of COTS will ensure that   |
|                  |                    | > contract services are      |
|                  |                    | > available to support the   |
|                  |                    | > MSIX Project.              |
+------------------+--------------------+------------------------------+
| > **Technology** | > Reliance on      | > MSIX Pilots and National   |
|                  | > technical        | > Rollout will demonstrate   |
|                  | > interfaces with  | > the functionality between  |
|                  | > other systems.   | > MSIX and the state migrant |
|                  |                    | > information systems.       |
+------------------+--------------------+------------------------------+
| > **Risk of      | > Reliance on      | > Outsourcing services       |
| > Creating a     | > sunsetting       | > including a hosting        |
| > Monopoly For   | > technologies to  | > environment and use of     |
| > Future         | > implement MSIX   | > COTS will help to mitigate |
| > Procurements** | > can prevent the  | > this potential issue.      |
|                  | > system from      |                              |
|                  | > meeting its      |                              |
|                  | > future           |                              |
|                  | > requirements.    |                              |
+------------------+--------------------+------------------------------+
| > **Technology** | > Use of new,      | > MSIX System must be        |
|                  | > untested         | > approved by the ED PIRWG   |
|                  | > technology to    | > and new and/or untested    |
|                  | > provide MSIX     | > technologies must be       |
|                  | > Solution.        | > tested during the ED       |
|                  |                    | > Security C&A Process.      |
+------------------+--------------------+------------------------------+
| > **Data/Info**  | > Incomplete or    | > Information collection     |
|                  | > inaccurate data  | > notice should be posted    |
|                  | > or data are      | > online along with the      |
|                  | > misused. This    | > details associated with    |
|                  | > would result in  | > the minimum data elements  |
|                  | > an increased     | > (MDEs).                    |
|                  | > burden on        |                              |
|                  | > migrant          |                              |
|                  | > community for    |                              |
|                  | > data collection. |                              |
+------------------+--------------------+------------------------------+
| > **Life-Cycle   | > Lifecycle cost   | > There should be a change   |
| > Costs**        | > estimates are    | > control process to monitor |
|                  | > inaccurate due   | > and govern and authorize   |
|                  | > to inaccurate    | > project changes. CCB       |
|                  | > IGCE,            | > Activities were            |
|                  | > ineffective      | > implemented during April   |
|                  | > planning, or     | > 2007.                      |
|                  | > project scope    |                              |
|                  | > creep.           |                              |
+------------------+--------------------+------------------------------+
| > **Reliability  | > MSIX Standard    | > The MSIX Project Team      |
| > of Systems**   | > Maintenance      | > should address maintenance |
|                  | > Window conflicts | > windows and clarify for    |
|                  | > with the state   | > the states when            |
|                  | > data upload      | > maintenance is being done  |
|                  | > window, which    | > so there will be no        |
|                  | > could result in  | > conflicts.                 |
|                  | > data being lost  |                              |
|                  | > or not           |                              |
|                  | > transmitted from |                              |
|                  | > states to MSIX.  |                              |
+------------------+--------------------+------------------------------+
| > **Surety       | > Impact of loss,  | > Execute a contract for     |
| > (Asset         | > damage or theft  | > backup facility for MSIX.  |
| > Protection)    | > ad the adequacy  | > C&A will ensure that       |
| >                | > of physical      | > backup facility operations |
| Considerations** | > protection,      | > are taken into account as  |
|                  | > continuity of    | > a part of the security     |
|                  | > operations, and  | > process.                   |
|                  | > disaster         |                              |
|                  | > recovery plans.  |                              |
+------------------+--------------------+------------------------------+
| > **Reliability  | > Vulnerability of | > Ensure that MSIX           |
| > of             | > system to        | > successfully completes the |
| > Sy             | > intrusions and   | > C&A Process and that MSIX  |
| stems/Security** | > connectivity to  | > Project Team Members have  |
|                  | > other systems.   | > the appropriate security   |
|                  |                    | > clearances                 |
+------------------+--------------------+------------------------------+
| > **Risk of      | > Dependence on a  | > MSIX is designed around a  |
| > Creating a     | > single vendor or | > COTS Solution with minimal |
| > Monopoly For   | > product can lead | > customization so that ED   |
| > Future         | > to government    | > should be able to acquire  |
| > Procurements** | > being reliant on | > future contract services   |
|                  | > a specific       | > to support the MSIX        |
|                  | > vendor/product.  | > System.                    |
+------------------+--------------------+------------------------------+
| > **Technology** | > Technical        | > The project should use     |
|                  | > problems with    | > pilots and prototypes to   |
|                  | > products that    | > demonstrate the future     |
|                  | > affect the       | > functionality of the MSIX  |
|                  | > ability to       | > System. Two pilots were    |
|                  | > provide planned  | > planned and implemented    |
|                  | > functionality.   | > for MSIX.                  |
+------------------+--------------------+------------------------------+
| > **Business**   | > Turnover of key  | > Contractor should provide  |
|                  | > contractor       | > advanced notice to ED      |
|                  | > personnel.       | > regarding key personnel    |
|                  |                    | > replacement and their      |
|                  |                    | > staffing plan and          |
|                  |                    | > Personnel Roster should be |
|                  |                    | > updated when staff members |
|                  |                    | > change. This should be     |
|                  |                    | > forwarded to ED when       |
|                  |                    | > changes are made.          |
+------------------+--------------------+------------------------------+
| **IT Investment: |                    |                              |
| G5**             |                    |                              |
+------------------+--------------------+------------------------------+
| > **Reliability  | > EDUCATE data     | > Accept risk and do an      |
| > of Systems**   | > center move may  | > impact assessment and plan |
|                  | > cause disruption | > for change once risk       |
|                  | > to development   | > occurs.                    |
|                  | > schedule because |                              |
|                  | > of system        |                              |
|                  | > unavailability.  |                              |
+------------------+--------------------+------------------------------+
|                  | > Network or       | > Accept risk and do an      |
|                  | > system outages   | > impact assessment and plan |
|                  | > in the           | > for change once risk       |
|                  | > development,     | > occurs.                    |
|                  | > testing,         |                              |
|                  | > production or    |                              |
|                  | > training         |                              |
|                  | > environments     |                              |
|                  | > will affect      |                              |
|                  | > Integration      |                              |
|                  | > Contractor's     |                              |
|                  | > ability to meet  |                              |
|                  | > project          |                              |
|                  | > milestones.      |                              |
+------------------+--------------------+------------------------------+
| **IT Investment: |                    |                              |
| E-               |                    |                              |
| Authentication** |                    |                              |
+------------------+--------------------+------------------------------+
| > **Security**   | > Changes in       | > Continued analysis of      |
|                  | > OMB/GSA security | > authentication and         |
|                  | > focus, guidance  | > security policy changes    |
|                  | > and fees could   | > and decisions as part of   |
|                  | > adversely impact | > the developmental process  |
|                  | > existing and     | > rather than being a        |
|                  | > planned          | > recipient of it. Uniform   |
|                  | > authentication   | > framework and technical    |
|                  | > guidelines,      | > policies across ED to      |
|                  | > requirements,    | > preclude multiple sources  |
|                  | > and              | > of risk and inconsistency. |
|                  | > implementation   |                              |
|                  | > plans.           |                              |
+------------------+--------------------+------------------------------+
| > **Reliability  | > EDUCATE vehicle  | > Integrate EDUCATE team     |
| > of Systems**   | > capabilities and | > into process and provide   |
|                  | > ability to       | > framework and Concept of   |
|                  | > ensure that      | > Operations to contractor   |
|                  | > interoperable    | > for this vehicle to ensure |
|                  | > standards and    | > that requirements are      |
|                  | > technical        | > defined and enabled by the |
|                  | > capabilities are | > EDUCATE contractor.        |
|                  | > in place, kept   |                              |
|                  | > current with     |                              |
|                  | > government wide  |                              |
|                  | > needs and enable |                              |
|                  | > flexible         |                              |
|                  | > integration of   |                              |
|                  | > constituency     |                              |
|                  | > required or      |                              |
|                  | > regulatory       |                              |
|                  | > authentication   |                              |
|                  | > standards. Lack  |                              |
|                  | > of credential    |                              |
|                  | > acceptance and   |                              |
|                  | > uniform policies |                              |
|                  | > may impact,      |                              |
|                  | > delay or make    |                              |
|                  | > inoperable       |                              |
|                  | > various key      |                              |
|                  | > systems across   |                              |
|                  | > ED.              |                              |
+------------------+--------------------+------------------------------+
| **IT Investment: |                    |                              |
| Data Warehouse** |                    |                              |
+------------------+--------------------+------------------------------+
| > **Reliability  | > System might not | > Research should an         |
| > of Systems**   | > be scaleable to  | > enhancement be needed for  |
|                  | > meet increased   | > additional users added.    |
|                  | > traffic.         |                              |
+------------------+--------------------+------------------------------+
| > **Life-Cycle   | > Availability of  | > EDW will be transitioned   |
| > Costs**        | > future funding   | > to EDUCATE, which will     |
|                  | > to continue      | > provide hosting and        |
|                  | > operations and   | > management services.       |
|                  | > maintenance.     | > EDUCATE is fully funded.   |
+------------------+--------------------+------------------------------+

# IPv6 Transition Strategy and Milestones

OMB has directed the Department to implement Internet Protocol Version 6
(IPv6) within its core network backbone infrastructure by June 2008.
**On November 18, 2007, the U.S. Department of Education (ED)
successfully fulfilled the requirements of OMB Memorandum M‑05‑22**. In
conjunction with contractor, vendor, and service provider personnel, the
U.S. Department of Education (ED) successfully exchanged IPv6 traffic
across the network core and with an external partner. The results of
these demonstrations are documented in "U.S. Department of Education
(ED) IPv6 Demonstration Plan and Results" which is consistent with the
requirements of the CIO Council Demonstration Plan.

The following figure (Figure 12) shows a high level architecture of the
Education Network.

![](media/image17.png){width="6.120833333333334in" height="4.225in"}

[]{#__RefHeading___Toc191804591 .anchor}Figure 12: ED's High-level
Network Architecture

The CIO Council plan states that:

> "For the purposes of the IPv6 transition, the core network (a.k.a.,
> backbone network) is the set of network transport devices (routers,
> switches) that provide the highest level of traffic aggregation in the
> network, and thus at the highest level of hierarchy in the network."

The Department of Education has defined that the Gigabit Ethernet LAN
located in the Education Data Center (EDC) as the Agency "core network"
for the purpose of the IPv6 demonstrations. Specifically, the Department
of Education has added IPv6 addressing to VLAN 11. VLAN 11 spans two
Cisco 6513 multi-layer switches within the data center. VLAN 11 will
include the three Windows XP workstations used as the demonstration test
points.

Sprint acted as the external partner for the demonstration. The Sprint
IPv6 Internet will be used as the external network. Sprint will use the
*sprintv6.net* webserver as the external test point. The Department of
Education demonstration architecture is illustrated in Figure 13 below.

![](media/image18.png){width="5.997916666666667in" height="3.75in"}

[]{#__RefHeading___Toc191804592 .anchor}Figure 13: ED's Demonstration
Architecture

Further details and demonstration results can be found in the U.S
Department of Education's [IPv6 Demonstration Plan and Results
document](../../../3-Results/3.4-Internet%20Protocol%20Version%206%20(IPv6)/IPv6_Demonstration_Plan_v1-0_final.doc)
attached with this submission.

Implementing IPv6 represents a strategic opportunity for the Department
to provide improved services with greater efficiency. IPv6 is an
enabling technology that can be used to support a number of the
Department's business capability requirements, which in turn are aligned
with the Department's Strategic Goals.

The following table (Table 49) summarizes the key features of IPv6 and
the Department business capabilities supported by these features:

[]{#__RefHeading___Toc191804650 .anchor}Table 49: IPv6 Features and
Supported Business Capabilities Requirements in LOBs

+-------------------+-------------------------+-------------------------+
| **IPv6 Feature**  | **Supported\            | **Description**         |
|                   | Business Capabilities   |                         |
|                   | Requirements**          |                         |
+===================+=========================+=========================+
| > **A larger      | > **Information         | -   Data storage        |
| > address space** | > Dissemination LOB**   |     management and      |
| >                 | >                       |     network facilities  |
| > IPv6 provides a | > Information           |                         |
| > virtually       | > Clearinghouse         |                         |
| > limitless       |                         |                         |
| > address space   |                         |                         |
| > thereby         |                         |                         |
| > overcoming      |                         |                         |
| > limitations of  |                         |                         |
| > the current     |                         |                         |
| > IPv4-based      |                         |                         |
| > infrastructure. |                         |                         |
| > ED has the      |                         |                         |
| > opportunity to  |                         |                         |
| > network-enable  |                         |                         |
| > new types of IT |                         |                         |
| > assets, such as |                         |                         |
| > remote sensors, |                         |                         |
| > handheld        |                         |                         |
| > computing       |                         |                         |
| > devices, mobile |                         |                         |
| > phones, and     |                         |                         |
| > other devices   |                         |                         |
| > with individual |                         |                         |
| > and unique IP   |                         |                         |
| > addresses. This |                         |                         |
| > will enable     |                         |                         |
| > direct          |                         |                         |
| > end-to-end      |                         |                         |
| > connectivity    |                         |                         |
| > between         |                         |                         |
| > IP-enabled      |                         |                         |
| > devices and     |                         |                         |
| > systems.        |                         |                         |
+-------------------+-------------------------+-------------------------+
|                   | > **Administration LOB\ | -   Common enabling     |
|                   | > **IT-business         |     services            |
|                   | > alignment and IT      |                         |
|                   | > support and EA        |                         |
|                   | > governance            |                         |
+-------------------+-------------------------+-------------------------+
|                   | > **Administration LOB\ | -   Efficient, reliable |
|                   | > **Facilities and      |     facility services   |
|                   | > security services     |                         |
|                   |                         | -   Safe and secure     |
|                   |                         |     workplace           |
|                   |                         |                         |
|                   |                         | -   Asset tracking      |
+-------------------+-------------------------+-------------------------+
| > **More robust   | > **Grants LOB**\       | -   Collaborative       |
| > mechanisms for  | > Workflow-enabled      |     planning within     |
| > prioritizing    | > collaborative grants  |     program offices     |
| > data traffic**  | > planning              |                         |
| >                 |                         |                         |
| > These           |                         |                         |
| > mechanisms      |                         |                         |
| > provide a more  |                         |                         |
| > reliable        |                         |                         |
| > infrastructure  |                         |                         |
| > for             |                         |                         |
| > ba              |                         |                         |
| ndwidth-intensive |                         |                         |
| > applications    |                         |                         |
| > such as         |                         |                         |
| > streaming       |                         |                         |
| > video, voice    |                         |                         |
| > over IP,        |                         |                         |
| > near-real time  |                         |                         |
| > collaboration,  |                         |                         |
| > and others.     |                         |                         |
+-------------------+-------------------------+-------------------------+
|                   | > **Grants LOB**\       | -   Location            |
|                   | > Collaborative review, |     independent reviews |
|                   | > etc.                  |                         |
+-------------------+-------------------------+-------------------------+
|                   | > **Evaluation LOB**    | -   Collaboration       |
|                   | >                       |     across programs to  |
|                   | > Evidence-based        |     define / reuse      |
|                   | > planning              |     performance         |
|                   |                         |     information         |
+-------------------+-------------------------+-------------------------+
|                   | > **Evaluation LOB**    | -   Collaboration tools |
|                   | >                       |     to enable survey /  |
|                   | > Consolidated data     |     data collection     |
|                   | > collection            |     support to survey   |
|                   |                         |     participants        |
+-------------------+-------------------------+-------------------------+
|                   | > **Administration LOB\ | -   Common enabling     |
|                   | > **IT-business         |     services            |
|                   | > alignment and IT      |                         |
|                   | > support and EA        |                         |
|                   | > governance            |                         |
+-------------------+-------------------------+-------------------------+
| > **Aut           | > **Compliance LOB**\   | -   Apply mobile tools  |
| o-configuration** | > Case management and   |     and caseworker      |
| >                 | > workflow tracking.    |     tools to field      |
| > Allows devices  |                         |     audits, inspections |
| > to              |                         |     and investigation.  |
| > automatically   |                         |                         |
| > configure       |                         |                         |
| > themselves and  |                         |                         |
| > join networks   |                         |                         |
| > without         |                         |                         |
| > requiring       |                         |                         |
| > centralized     |                         |                         |
| > servers to      |                         |                         |
| > manage them.    |                         |                         |
| > Mobility        |                         |                         |
| > support built   |                         |                         |
| > into IPv6 will  |                         |                         |
| > enable devices  |                         |                         |
| > to remain       |                         |                         |
| > connected even  |                         |                         |
| > while roaming   |                         |                         |
| > across great    |                         |                         |
| > physical        |                         |                         |
| > distances and   |                         |                         |
| > multiple        |                         |                         |
| > networks. These |                         |                         |
| > capabilities    |                         |                         |
| > will enable     |                         |                         |
| > flexible,       |                         |                         |
| > decentralized,  |                         |                         |
| > "plug and play" |                         |                         |
| > networking that |                         |                         |
| > will decrease   |                         |                         |
| > administration  |                         |                         |
| > requirements    |                         |                         |
| > and provide     |                         |                         |
| > continuous      |                         |                         |
| > connectivity.   |                         |                         |
+-------------------+-------------------------+-------------------------+
|                   | > **Administration LOB\ | -   Common enabling     |
|                   | > **IT-business         |     services.           |
|                   | > alignment and IT      |                         |
|                   | > support and EA        |                         |
|                   | > governance.           |                         |
+-------------------+-------------------------+-------------------------+
| > **End-to-end    | > **Evaluation LOB**\   | -   Secure,             |
| > security**      | > Consolidated data     |     multi-channel data  |
| >                 | > collection.           |     exchange between ED |
| > IPv6            |                         |     and data sources    |
| > incorporates    |                         |     (web, paper, etc.). |
| > (and requires)  |                         |                         |
| > end-to-end      |                         |                         |
| > security for IP |                         |                         |
| > traffic         |                         |                         |
| > directly within |                         |                         |
| > the network     |                         |                         |
| > layer,          |                         |                         |
| > simplifying and |                         |                         |
| > strengthening   |                         |                         |
| > network         |                         |                         |
| > security.       |                         |                         |
+-------------------+-------------------------+-------------------------+
|                   | > **Research LOB**\     | -   Data exchange       |
|                   | > Comprehensive data    |     between ED and data |
|                   | > collection, sharing   |     sources through     |
|                   | > and analysis.         |     multiple secure     |
|                   |                         |     channels.           |
+-------------------+-------------------------+-------------------------+
|                   | > **Administration LOB\ | -   Common enabling     |
|                   | > **IT-business         |     services.           |
|                   | > alignment and IT      |                         |
|                   | > support and EA        |                         |
|                   | > governance.           |                         |
+-------------------+-------------------------+-------------------------+

Given that the Internet Protocol is core to the Department's IT
infrastructure, beginning in February 2006, OMB has been using the
Enterprise Architecture Assessment Framework to evaluate the
Department's IPv6 transition planning and progress, IP device inventory
completeness, and impact analysis thoroughness. The images below (Figure
14 and Figure 15) illustrate the Department's high-level [IPv6
Transition
Strategy](../../../3-Results/3.4-Internet%20Protocol%20Version%206%20(IPv6)/IPv6_Transition_Strategy_v2-2_final.doc).

![](media/image19.png){width="5.552777777777778in"
height="3.5006944444444446in"}

[]{#__RefHeading___Toc191804593 .anchor}Figure 14: High-level IPv6
Transition Strategy

![](media/image20.pct)

[]{#__RefHeading___Toc191804594 .anchor}Figure 15: Department's IPv6
Transition Strategy[^1]

## IPv6 Milestone Update

ED's IPv6 Transition is integrated into ED's EA Transition Strategy.
Specifically, ED's EA Transition is represented as an EA Technical
Transition Program in ED's IT Infrastructure Services Sequencing Plan
and follows from ED's IPv6 Transition Strategy. Milestones for ED's IPv6
Transition Plan are identified in (Table 50) below:

[]{#__RefHeading___Toc191804651 .anchor}Table 50: IPv6 Transition Plan
Milestones

+---+------------------------------------------------------------------+
| * | **Milestone**                                                    |
| * |                                                                  |
| Q |                                                                  |
| t |                                                                  |
| r |                                                                  |
| * |                                                                  |
| * |                                                                  |
+===+==================================================================+
| > |                                                                  |
|   |                                                                  |
| * |                                                                  |
| * |                                                                  |
| F |                                                                  |
| Y |                                                                  |
| 2 |                                                                  |
| 0 |                                                                  |
| 0 |                                                                  |
| 6 |                                                                  |
| * |                                                                  |
| * |                                                                  |
+---+------------------------------------------------------------------+
| * | Incorporate IPv6 capability requirements into ED's IT            |
| * | acquisition process **(Complete)**                               |
| Q |                                                                  |
| 1 |                                                                  |
| * |                                                                  |
| * |                                                                  |
+---+------------------------------------------------------------------+
|   | Assign an official to lead and coordinate **IPv6** agency        |
|   | planning **(Complete) LEVEL 1 PRACTICE**                         |
+---+------------------------------------------------------------------+
|   | Complete inventory network backbone infrastructure devices       |
|   | affected by **IPv6 (Complete) LEVEL 2 PRACTICE**                 |
+---+------------------------------------------------------------------+
|   | Begin **IPv6** impact and risk analysis and inventory of         |
|   | non-backbone devices impacted by **IPv6 (Complete)**             |
+---+------------------------------------------------------------------+
| * | Incorporate elements of ED's **IPv6** transition into ED's IRM   |
| * | Strategic Plan, Enterprise Architecture, and EA Transition       |
| Q | Strategy. **(Complete) LEVEL 3 PRACTICE**                        |
| 2 |                                                                  |
| * |                                                                  |
| * |                                                                  |
+---+------------------------------------------------------------------+
|   | Submit a progress report on ED's **IPv6** impact and risk        |
|   | analysis and inventory of non-backbone devices impacted by       |
|   | **IPv6 (Complete)**                                              |
+---+------------------------------------------------------------------+
| * | Complete **IPv6** impact and risk analysis **(Complete) LEVEL 4  |
| * | PRACTICE**                                                       |
| Q |                                                                  |
| 3 |                                                                  |
| * |                                                                  |
| * |                                                                  |
+---+------------------------------------------------------------------+
|   | Complete inventory of non-backbone infrastructure devices        |
|   | impacted by **IPv6 (Complete) LEVEL 4 PRACTICE**                 |
+---+------------------------------------------------------------------+
|   | Begin **IPv6** Testing and Engineering Project Sub-Phase         |
|   | **(Complete; sub-phase is in progress)**                         |
+---+------------------------------------------------------------------+
| * | Begin **IPv6** technical training **(Complete; training will     |
| * | continue throughout the entire lifecycle) LEVEL 5 PRACTICE**     |
| Q |                                                                  |
| 4 |                                                                  |
| * |                                                                  |
| * |                                                                  |
+---+------------------------------------------------------------------+
| > |                                                                  |
|   |                                                                  |
| * |                                                                  |
| * |                                                                  |
| F |                                                                  |
| Y |                                                                  |
| 2 |                                                                  |
| 0 |                                                                  |
| 0 |                                                                  |
| 7 |                                                                  |
| * |                                                                  |
| * |                                                                  |
+---+------------------------------------------------------------------+
| * | Incorporate **IPv6** into ED's Information Security Plan         |
| * | **(Complete; document is under agency-wide review due to other   |
| Q | security related matters)**                                      |
| 1 |                                                                  |
| * |                                                                  |
| * |                                                                  |
+---+------------------------------------------------------------------+
| * | Demonstrate Readiness **LEVEL 5 PRACTICE:**                      |
| * |                                                                  |
| Q | -   Identify current network infrastructure and topology         |
| 2 |     **(Complete; see Section 1.3 of IPv6 Transition Strategy     |
| * |     v2.2)**                                                      |
| * |                                                                  |
|   | -   Identify service providers (for Core Network) **(Complete;   |
|   |     Sprint is the Internet Service provider)**                   |
|   |                                                                  |
|   | -   Existing Core Networks Identified **(Complete; see Section   |
|   |     1.3 of IPv6 Transition Strategy v2.2)**                      |
|   |                                                                  |
|   | -   Transition Mechanism Selected **(Complete; see Section 1.4   |
|   |     of IPv6 Transition Strategy v2.2)**                          |
|   |                                                                  |
|   | -   Request **IPv6** Address Space **(Complete and RECEIVED; see |
|   |     Section 1.8 of IPv6 Transition Strategy v2.2)**              |
|   |                                                                  |
|   | -   Determination of IPv6 Capability of Existing Network Devices |
|   |     **(Complete; see details of inventory submissions)**         |
|   |                                                                  |
|   | -   Identification of Applications to be Migrated to IPv6        |
|   |     **(Complete; see Section 1.12 of IPv6 Transition Strategy    |
|   |     v2.2)**                                                      |
+---+------------------------------------------------------------------+
| * | Submit Design for Core **(Complete; see Section 1.12 of IPv6     |
| * | Transition Strategy v2.2 and ED Demonstration Plan)**            |
| Q |                                                                  |
| 3 |                                                                  |
| * |                                                                  |
| * |                                                                  |
+---+------------------------------------------------------------------+
|   | Validation of Transition Scenario(s) **(Complete; see ED         |
|   | Demonstration Plan document under separate cover)**              |
+---+------------------------------------------------------------------+
| * | Submit Pilot / Test Plan **(Complete; see ED Test Plan document  |
| * | under separate cover)**                                          |
| Q |                                                                  |
| 4 |                                                                  |
| * |                                                                  |
| * |                                                                  |
+---+------------------------------------------------------------------+
| > |                                                                  |
|   |                                                                  |
| * |                                                                  |
| * |                                                                  |
| F |                                                                  |
| Y |                                                                  |
| 2 |                                                                  |
| 0 |                                                                  |
| 0 |                                                                  |
| 8 |                                                                  |
| * |                                                                  |
| * |                                                                  |
+---+------------------------------------------------------------------+
| * | Complete Equipment Upgrades / Replacements, as needed            |
| * | **(Completed; numerous System Change Request (SCR) approved by   |
| Q | Change Control Review Board (CCRB) are complete.)**              |
| 1 |                                                                  |
| * |                                                                  |
| * |                                                                  |
+---+------------------------------------------------------------------+
| * | Report Results of Pilots / Tests **(Completed October 18, 2007;  |
| * | see ED Test Plan document under separate cover)**                |
| Q |                                                                  |
| 2 |                                                                  |
| * |                                                                  |
| * |                                                                  |
+---+------------------------------------------------------------------+
| * | Perform IPv6 Capability Demonstrations **(Completed November 18, |
| * | 2007; see ED Demonstration Plan document under separate cover)** |
| Q |                                                                  |
| 3 |                                                                  |
| * |                                                                  |
| * |                                                                  |
+---+------------------------------------------------------------------+

[^1]: Source: OMB Memorandum M-05-22 "Transition Planning for Internet
    Protocol Version 6"