## Toolkit Service Pack 2 {#toolkit-service-pack-2 .Style-Heading-2-+-Auto .unnumbered}

Key enhancements were made in Customer Service Toolkit v5.2 Service Pack
2 (SP-2) that will result in immediate improvements in data quality and
accuracy in progress reporting. More than 250 changes were made in SP-2
to resolve issues or enhance capabilities. Error detection and
notification is improved in several areas. In addition, selected issues
that have been resolved in this release are listed in the "Resolved
Problems" section.

## Summary {#summary .Style-Heading-2-+-Auto}

-   This release is Customer Service Toolkit v5.2 Service Pack 2, which
    was posted to the ITS Team Services Web site on **January 5, 2006**.

-   This release can be installed for use in **production** or
    **training**.

> **Note:** Installing SP-2 automatically resets the GIS user level from
> "Advanced" to "Basic." The first time users run Toolkit SP-2, they
> should open **Toolkit Preferences** to review, revise, and resave
> their settings.

## Toolkit SP-2 Installation {#toolkit-sp-2-installation .Style-Heading-2-+-Auto}

The SP-2 installation package is intended to run as a silent
installation. See Sections 1.2 and 1.3 of the SP-2 installation guide
for more details on silent vs. interactive installation.

-   Silent installation differs from interactive installation in that it
    is intended to upgrade the workstation from a previous build to a
    new build, without modifying the original type of installation
    (i.e., **production** or **training**).

-   Silent installation requires that the previous build of Toolkit 5.1
    SP-1 or build 66 is installed on the workstation. If it is not, you
    will need to perform an interactive installation.

Use an interactive installation:

-   If installing on a workstation that connects to the USDA network via
    a VPN Connection.

-   If problems were encountered previously when installing Toolkit SP-1
    on a particular workstation.

-   To change the type of installation on a given workstation from
    training to production or from production to training.

-   If Toolkit Build 63, 64, or 65 is currently installed.

-   To reinstall SP-2, once SP-2 has been installed.

    For the above cases: (1) manually uninstall Toolkit, and (2)
    complete the interactive installation of Toolkit SP-2. Contact
    ToolkitSupport@ftc.usda.gov for assistance if the uninstall of the
    previous Toolkit build does not work properly. If you are installing
    Toolkit in the AGLO domain, contact ToolkitSupport@ftc.usda.gov for
    assistance.

## New or Changed Functionality {#new-or-changed-functionality .Style-Heading-2-+-Auto}

Toolkit SP-2 will discover any external tool that is registered with
Toolkit, list the tool in the Tools menu, and allow it to be launched
from the Toolkit Menu Bar. Engineering Field Tools (EFT) and Grazing
System Analysis Tool (GSAT) are the first tools that will use this
feature. A subfolder named "GSAT" is now included in the standard
customer file directory structure.

## Resolved Problems {#resolved-problems .Style-Heading-2-+-Auto}

### ArcGIS

-   Various issues with map labels have been resolved.

### Check In/Out Tab

-   The issue of checking in a customer folder after copying a folder
    into the customer file when checked out has been resolved; however,
    check-ins may be problematic in certain cases when an individual
    file is copied into the customer file.

### Contract Wizard

-   Total acres are calculated correctly.

### Plan Wizard

-   Land units are sorted correctly.

-   A plan can accommodate longer narratives.

### Practice Schedule

-   The issue where program code would not save properly (see *Tech Note
    009*) has been resolved.

-   The Practice Schedule detects if a practice has been reported as
    planned and provides a warning if the practice record is edited.

-   The Practice Schedule will no longer allow users to edit a practice
    that has been applied.

-   Users may enter a value for acres that is less than 1.0.

-   Users may manually enter the planned month, or select the month from
    the drop-down list using the mouse.

### Reporting Tab

-   Progress Reporting tab provides a warning any time the calendar
    selection is changed.

### Toolkit Framework

-   The error message, "Object reference not set to an instance of an
    object" would occur in\
    SP-1 any time a user would open a folder with a plan, select a plan,
    and then close the folder and open a different folder that has no
    plans (such as a newly created folder).

### Toolkit Preferences

-   Domain data would not update when adding a new county in Preferences
    (although it does update correctly when removing a county).

## Known Problems

As we obtain information on issues and their respective resolutions, we
will update the *Online Troubleshooting Guide*
([www.itc.nrcs.usda.gov/toolkit/troubleshooting/troubleshooting.htm](http://www.itc.nrcs.usda.gov/toolkit/troubleshooting/troubleshooting.htm)).
Like *Toolkit Online Help* (<http://cst.nrcs.usda.gov/Toolkit/Help/>),
the troubleshooting guide is available at all times, regardless of
whether Toolkit is open.