![](media/image1.jpeg){width="0.75in" height="0.75in"} **GSA Federal
Acquisition Service**

**\`**

September 28, 2006

Dear Prospective Offeror:

Thank you for your interest in the General Services Administration's
(GSA) SmartPay® 2 (SP2) Request for Proposals (RFP). It is the
culmination of years of market research, focus groups, and numerous
meetings with our customers and stakeholders.

GSA SmartPay® is the largest government charge card program in the
world. Use of charge cards in government was nothing more than a
curiosity a decade ago. Today, use of purchase, travel, fleet, and
integrated charge cards under the program has grown into a \$25 billion
a year business encompassing 350 government agencies/organizations and
in excess of 92 million transactions annually. While these historical
statistics are not a guarantee of future business, they are indicative
of how these cards have become essential support tools for government
agencies/organizations in supporting mission delivery. To view these
cards as simple "payment tools" is to miss much of the value proposition
they offer to the government and the value offerors need to bring to the
competition. In short, we are seeking capabilities that enhance the
Government's ability to address business challenges in the purchase,
travel and fleet areas of administrative management.

Offerors need to understand that due to agency reliance on these charge
cards, any service interruption is unacceptable and the need for a
smooth transition between the existing GSA SmartPay® contracts and the
new GSA SmartPay® 2 is critical.

As the agent for our customer agencies, we are looking to contract with
firms that offer secure, innovative products that support government
needs -- which can vary greatly in diversity and complexity from agency
to agency -- at a reasonable price.

Based on input from our customers, GSA seeks to provide improvements
from the existing contract in a number of areas. Here are a few
examples:

-   **New products and services**. New products and services as core
    requirements, separately priced items, and value added items,
    including: pre-paid cards, contactless cards, and cards in foreign
    currencies. The government also desires offerors to propose
    alternatives to convenience check use;

-   **Enhanced customer service**. 24/7 worldwide customer service has
    been expanded to include the option for agencies/organizations to
    receive foreign language customer support for cardholders using
    their cards overseas, as specified at the task order level;

-   **Security of systems and data.** The SP2 solicitation contains
    increased security requirements regarding data management and
    handling, including new requirements that successful offerors comply
    with the Federal Information Security Management Act of 2002 (FISMA)
    and the Payment Card Industry (PCI) security standards, house their
    data facilities in the United States and restrict data access to
    Contractor personnel as outlined in C.3.1 Security Requirements.

-   **Interchange rates**. Lower interchange rates for government to
    government transactions are required, as well as reduced rates or
    other alternative approaches for "large ticket" purchases;

-   **Enhanced data capture**. Innovative solutions are sought from
    offerors to improve the quality of data (e.g., expanded collection
    of Level 3 data) to support the Government's strategic sourcing
    initiatives, risk mitigation measures, management reports, and other
    program reporting objectives;

> **U.S. General Services Administration**
>
> **Crystal Plaza 4**
>
> **2200 Crystal Drive**

**Arlington, VA 20406**

**www.gsa.gov**

-   **Tax reclamation**. Improvements in tax recovery are required to
    facilitate recovery of taxes paid by agencies/organizations on tax
    exempt government transactions; and

-   **Live test demonstrations**. Offerors are required submit their
    Electronic Access Systems to GSA testing.

The contract period for SP2 includes a *transitional* period and a
*transactional* period. The transitional period begins on the date of
award and ends November 29, 2008. The transactional period (when actual
transactions can begin to be processed through systems belonging
to/associated with successful offerors) begins as early as November 30,
2007, and has a four-year base period, with one four-year option period,
and one three-year option period.

A successful offeror cannot process transactions under this contract
until such time that the customer agency/organization and GSA agree that
the Contractor is fully compliant with all master contract and task
order requirements and can clearly demonstrate that it can successfully
process the transactions through the customer agency's interface and
financial system(s).

**The Government reserves the right to limit the number of proposals in
the competitive range to the greatest number that will permit an
efficient competition among the most highly rated proposals. Thus, an
offeror could have an acceptable proposal yet not receive an award as
its contract was beyond the greatest number the government considers
necessary for efficient competition**. Proposals which fall outside of
the established competitive range will not be considered for award. Bid
and proposal costs will not be reimbursed by the Government.

Proposals submitted in response to this RFP via commercial express
delivery should be sent to:

Bertha L. Gelhaus, Contracting Officer

GSA/FSS/FCXC

2200 Crystal Drive, Suite 706

Arlington, VA 22202

Proposals submitted via the U. S. Postal Service, are sent to the same
address as above, except the zip code to be used is : 20406.

Potential offerors should read the solicitation carefully. Questions or
comments regarding the RFP can be submitted from the date of
solicitation issuance until 4:30 pm Eastern Time, October 10, 2006. All
comments/questions regarding this RFP must be received by this time, and
shall include reasoning associated with any suggested changes/comments
to the RFP. The government will periodically post replies to these
questions/comments on the FedBizOpps website (www.fedbizopps.gov).
Please e-mail any comments or questions to: bertha.gelhaus@gsa.gov.

Proposals are due no later than 4:30 pm Eastern Time, Tuesday, November
28, 2006. Thank you for your interest in the GSA SmartPay® 2 program.

Sincerely,

The GSA SmartPay® Team

**CP-FSS-1-C (MAY 2000)**

WORLDWIDE FEDERAL SUPPLY SERVICE CONTRACT FOR PURCHASE, TRAVEL, FLEET,
AND INTEGRATED CARD SERVICES

**GENERAL SERVICES ADMINISTRATION**

**SOLICITATION NO. FCXC-G1-060001-N**

NAICS: 522110, 522210

CONTRACT PERIOD: Date of award through November 29, 2018

ANY INFORMATION THAT MAY BE DESIRED ON THIS PARTICULAR SOLICITATION

CAN BE OBTAINED FROM THE ISSUING OFFICE ADDRESS SHOWN HEREIN.

**TABLE OF CONTENTS**

[A.1 STANDARD FORM 1449 8](#a.1-standard-form-1449)

[B.1 BACKGROUND INFORMATION 9](#b.1-background-information)

[B.2 DEFINITIONS 11](#b.2-definitions)

[B.3 PRICING REQUIREMENTS 12](#b.3-pricing-requirements)

[B.4 REFUNDS 13](#b.4-refunds)

[B.4.1 SALES REFUND 13](#b.4.1-sales-refund)

[B.4.2 PRODUCTIVITY REFUND 14](#b.4.2-productivity-refund)

[B.4.3 ADDITIONAL REFUNDS 16](#b.4.3-additional-refunds)

[B.4.4 INSUFFICIENT REFUNDS 16](#b.4.4-insufficient-refunds)

[B.5 FREQUENCY OF REMITTANCE 17](#b.5-frequency-of-remittance)

[B.6 REFUND OFFSETS ON TRAVEL CARD REFUNDS
18](#b.6-refund-offsets-on-travel-card-refunds)

[B.7 PERFORMANCE BASED METHODS 18](#b.7-performance-based-methods)

[B.8 BLOCKS 19-24 OF SF 1449: CONTRACT LINE ITEM NUMBERS
19](#b.8-blocks-19-24-of-sf-1449-contract-line-item-numbers)

[C.1 GENERAL SCOPE AND TERMS 42](#c.1-general-scope-and-terms)

[C.1.1 BACKGROUND 43](#background)

[C.1.2 SCOPE OF WORK 44](#scope-of-work)

[C.1.3 SCHEDULE OF SERVICES 48](#schedule-of-services)

[C.1.4 DEFINITIONS 48](#definitions)

[C.1.5 AGENCY/ORGANIZATION ELIGIBILITY DETERMINATIONS
58](#agencyorganization-eligibility-determinations)

[C.1.6 OBJECTIVES 58](#objectives)

[C.1.7 CARD PROGRAM REQUIREMENTS 59](#card-program-requirements)

[C.1.8 CREDIT BUREAUS 60](#credit-bureaus)

[C.1.9 DELINQUENCY CONTROL 60](#delinquency-control)

[C.1.10 RELEASE OF PROGRAM INFORMATION
60](#release-of-program-information)

[C.1.11 CARD FEES 60](#card-fees)

[C.1.12 GOVERNMENT-WIDE SHUT DOWN 60](#government-wide-shut-down)

[C.1.13 LIABILITY 61](#liability)

[C.1.14 MARKETING AND ADVERTISING 61](#marketing-and-advertising)

[C.1.15 CARD DESIGN AND EMBOSSING 62](#card-design-and-embossing)

[C.1.16 QUALITY ASSURANCE 64](#quality-assurance)

[C.1.17 CONTINUITY OF OPERATIONS 65](#continuity-of-operations)

[C.1.17.1 BACKUP SYSTEM 66](#backup-system)

[C.1.18 ESTABLISHING AND MAINTAINING ACCOUNTS
66](#establishing-and-maintaining-accounts)

[C.1.18.1 PROGRAM ACCOUNTS 66](#program-accounts)

[C.1.18.2 ACCOUNT SUSPENSION AND CANCELLATION
77](#account-suspension-and-cancellation)

[C.1.19 TAX EXEMPT STATUS 82](#tax-exempt-status)

[C.1.20 RISK MITIGATION 83](#risk-mitigation)

[C.1.21 CONTRACTOR PROBLEM REPORT 84](#contractor-problem-report)

[C.1.22 GOVERNMENT TO GOVERNMENT TRANSACTIONS
84](#government-to-government-transactions)

[C.2 PRODUCTS, SERVICES, AND SUPPORT 85](#products-services-and-support)

[C.2.1 MERCHANT ACCEPTANCE 85](#merchant-acceptance)

[C.2.2 PROGRAM SUPPORT 86](#program-support)

[C.2.2.1 STRATEGIC SOURCING SUPPORT 86](#strategic-sourcing-support)

[C.2.2.2 DATA MINING 87](#data-mining)

[C.2.2.3 DELINQUENCY ASSISTANCE 87](#delinquency-assistance)

[C.2.2.4 RISK MITIGATION ASSISTANCE 87](#risk-mitigation-assistance)

[C.2.2.5 TAX RECLAMATION 87](#tax-reclamation)

[C.2.2.6 KNOWLEDGE SHARING 88](#knowledge-sharing)

[C.2.2.7 LARGE TICKET TRANSACTIONS 88](#large-ticket-transactions)

[C.2.3 COLLABORATION WITH FRAUD, WASTE, AND ABUSE REVIEWS
88](#collaboration-with-fraud-waste-and-abuse-reviews)

[C.2.3.1 INVESTIGATION ASSISTANCE 88](#investigation-assistance)

[C.2.3.2 AUDIT ASSISTANCE 89](#audit-assistance)

[C.2.4 COMMUNICATION 89](#communication)

[C.2.4.1 MASTER CONTRACT NEWSLETTER 89](#master-contract-newsletter)

[C.2.4.2 STATEMENT INSERTS 89](#statement-inserts)

[C.2.4.3 STATEMENT MESSAGING 90](#statement-messaging)

[C.2.5 ACCOUNT NUMBER 91](#account-number)

[C.2.6 TECHNOLOGY 92](#__RefHeading___Toc147228102)

[C.2.6.1 ELECTRONIC COMMERCE SUPPORT 92](#electronic-commerce-support)

[C.2.6.2 PROGRAM VOLUME GROWTH AND TECHNOLOGICAL ADVANCES
92](#program-volume-growth-and-technological-advances)

[C.2.6.3 ELECTRONIC ACCESS SYSTEMS (EAS)
93](#electronic-access-systems-eas)

[C.2.7 TRAINING 95](#training)

[C.2.7.1 MASTER CONTRACT TRAINING CONFERENCE
95](#master-contract-training-conference)

[C.2.7.2 TRAINING REQUIREMENTS 96](#training-requirements)

[C.2.8 TRAINING MATERIALS 97](#training-materials)

[C.2.9 CUSTOMIZED SERVICES 101](#customized-services)

[C.2.10 TRANSITION 101](#transition)

[C.2.10.1 START-UP/IMPLEMENTATION TRANSITION REQUIREMENTS
102](#start-upimplementation-transition-requirements)

[C.2.10.2 AGENCY/ORGANIZATION TRANSITION
104](#agencyorganization-transition)

[C.2.10.3 MASTER CONTRACT TRANSITION 106](#master-contract-transition)

[C.2.10.4 TECHNOLOGICAL ADVANCE TRANSITION
106](#technological-advance-transition)

[C.2.10.5 POST CONTRACT REQUIREMENTS 106](#post-contract-requirements)

[C.2.11 REQUIRED ADDITIONAL PRODUCT AND SERVICE OFFERINGS (TIER 1)
107](#required-additional-product-and-service-offerings-tier-1)

[C.2.12 VALUE ADDED PRODUCT AND SERVICE OFFERINGS (TIER 2)
110](#value-added-product-and-service-offerings-tier-2)

[C.2.13 CUSTOMER SERVICE 113](#customer-service)

[C.2.14 CARD DELIVERY 115](#card-delivery)

[C.3 DATA MANAGEMENT AND TRANSACTION SUPPORT
116](#data-management-and-transaction-support)

[C.3.1 SECURITY REQUIREMENTS 116](#security-requirements)

[C.3.2 PROGRAM AND TRANSACTION DATA 120](#program-and-transaction-data)

[C.3.2.1 PROGRAM DATA 121](#program-data)

[C.3.2.2 TRANSACTION DATA 124](#transaction-data)

[C.3.3 REPORTING REQUIREMENTS 140](#reporting-requirements)

[C.3.3.1 AGENCY/ORGANIZATION REPORTS 140](#__RefHeading___Toc147228127)

[C.3.3.2 GSA REPORTS 144](#c.3.3.2-gsa-reports)

[C.3.4 RECORD RETENTION AND RETRIEVAL
154](#record-retention-and-retrieval)

[C.3.5 TRANSACTION AUTHORIZATIONS 155](#transaction-authorizations)

[C.3.6 AUTHORIZATION CONTROLS 155](#authorization-controls)

[C.3.7 POSTING OF TRANSACTIONS 157](#posting-of-transactions)

[C.3.8 FOREIGN CURRENCY CONVERSION 157](#foreign-currency-conversion)

[C.4 CONTRACT TERMS AND CONDITIONS 158](#contract-terms-and-conditions)

[C.4.1 CONTRACT TERMS AND CONDITIONS\-- COMMERCIAL ITEMS (SEPT 2005)
52.212-4 (DEVIATION-SEPT 2006)
158](#contract-terms-and-conditions---commercial-items-sept-2005-52.212-4-deviation-sept-2006)

[C.5 ADDENDUM TO CLAUSE 52.212-4: ADDITIONAL COMMERCIAL ITEM CONTRACT
TERMS AND CONDITIONS
162](#c.5-addendum-to-clause-52.212-4-additional-commercial-item-contract-terms-and-conditions)

[C.5.1 PLACE OF PERFORMANCE: 52.215-6 (OCT 1997)
162](#c.5.1-place-of-performance-52.215-6-oct-1997)

[C.5.2 OPTION TO EXTEND THE TERM OF THE CONTRACT: 52.217-9 (MAR 2000)
Deviation
162](#c.5.2-option-to-extend-the-term-of-the-contract-52.217-9-mar-2000-deviation)

[C.5.3 AVAILABILITY OF FUNDS FOR TASK ORDERS: CITC-FCXC-360 (MAR 2006)
162](#c.5.3-availability-of-funds-for-task-orders-citc-fcxc-360-mar-200642.90342.903)

[C.5.4 BANKRUPTCY: 52.242-13 (JUL 1995) (DEVIATION)
162](#c.5.4-bankruptcy-52.242-13-jul-1995-deviation42.903)

[C.5.5 AUTHORIZED DEVIATIONS IN CLAUSES (DEVIATION FAR 52.252-6)
(SEP 1999)
162](#c.5.5-authorized-deviations-in-clauses-deviation-far-52.252-6-sep-1999)

[C.5.6 REQUIREMENTS FOR COST OR PRICING DATA OR INFORMATION OTHER THAN
COST OR PRICING DATA: 52.215-20 (OCT 1997) ALTERNATE IV (OCT 1997)
163](#__RefHeading___Toc147228142)

[C.5.7 REQUIREMENTS FOR COST OR PRICING DATA OR INFORMATION OTHER THAN
COST OR PRICING DATA---MODIFICATIONS: 52.215-21 (OCT 1997)
(ALTERNATE IV---OCT 1997)
163](#c.5.7-requirements-for-cost-or-pricing-data-or-information-other-than-cost-or-pricing-datamodifications-52.215-21-oct-1997-alternate-ivoct-1997)

[C.5.8 TYPE OF CONTRACT: 52.216-1 (APR 1984)
163](#c.5.8-type-of-contract-52.216-1-apr-1984)

[C.5.9 INDEFINITE QUANTITY: 52.216-22 (OCT 1995)
163](#c.5.9-indefinite-quantity-52.216-22-oct-1995)

[C.5.10 SINGLE OR MULTIPLE AWARDS: 52.216-27 (OCT 1995)
164](#c.5.10-single-or-multiple-awards-52.216-27-oct-1995)

[C.5.11 NOTICE TO THE GOVERNMENT OF LABOR DISPUTES: 52.222-1(FEB 1997)
164](#c.5.11-notice-to-the-government-of-labor-disputes-52.222-1feb-1997)

[C.5.12 INTEREST: 52.232-17 (JUN 1996)
164](#c.5.12-interest-52.232-17-jun-1996)

[C.5.13 F.O.B. DESTINATION: 52.247-34 (NOV 1991)
164](#c.5.13-f.o.b.-destination-52.247-34-nov-1991)

[C.5.14 CONTRACT TERMS AND CONDITIONS APPLICABLE TO GSA ACQUISITION OF
COMMERCIAL ITEMS: 552.212-71 (JUL 2003)
165](#c.5.14-contract-terms-and-conditions-applicable-to-gsa-acquisition-of-commercial-items-552.212-71-jul-2003)

[C.5.15 INDUSTRIAL FUNDING FEE (IFF): CITC-FCXC-370 (MAR 2006)
166](#__RefHeading___Toc147228151)

[C.5.16 RESERVED 166](#c.5.16-reserved)

[C.5.17 MODIFICATIONS (MASTER CONTRACTS): CITC-FCXC-380 (MAR 2006)
166](#c.5.17-modifications-master-contracts-citc-fcxc-380-mar-2006)

[C.5.18 ORDER LIMITATIONS: CITC-FCXC-390 (MAR 2006)
166](#c.5.18-order-limitations-citc-fcxc-390-mar-2006)

[C.5.19 CHANGES---FIXED-PRICE: 52.243-1 (AUG 1987)
167](#c.5.19-changesfixed-price-52.243-1-aug-1987)

[C.5.20 TERMINATION OF TASK ORDERS: CITC-FCXC-400 (MAR 2006)
167](#c.5.20-termination-of-task-orders-citc-fcxc-400-mar-2006)

[C.5.21 ELECTRONIC COMMERCE---FACNET: I-FSS-599 (APR 1997) FSS
167](#c.5.21-electronic-commercefacnet-i-fss-599-apr-1997-fss)

[C.5.22 INTERPRETATION OF MASTER CONTRACT REQUIREMENTS: CITC-FCXC-410
(MAR 2006)
169](#c.5.22-interpretation-of-master-contract-requirements-citc-fcxc-410-mar-2006)

[C.5.23 ORGANIZATIONAL CONFLICT OF INTEREST: CITC-FCXC-420 (MAR 2006)
169](#c.5.23-organizational-conflict-of-interest-citc-fcxc-420-mar-2006)

[C.5.24 AUTHORIZED NEGOTIATORS: CITC-FCXC-430 (MAR 2006)
169](#c.5.24-authorized-negotiators-citc-fcxc-430-mar-2006)

[C.5.25 CONTRACT ADMINISTRATION PLAN: CITC-FCXC-440 (MAR 2006)
169](#c.5.25-contract-administration-plan-citc-fcxc-440-mar-2006)

[C.5.26 GOVERNMENT POINTS OF CONTACT: CITC-FCXC-450 (MAR 2006)
170](#c.5.26-government-points-of-contact-citc-fcxc-450-mar-2006)

[C.5.27 GSA CONTRACTING OFFICER\'S AUTHORITY: CITC-FCXC-460 (MAR 2006)
170](#c.5.27-gsa-contracting-officers-authority-citc-fcxc-460-mar-2006)

[C.5.28 ORDERING: CITC-FCXC-470 (MAR 2006)
170](#c.5.28-ordering-citc-fcxc-470-mar-2006)

[C.5.29 CARD ACTION TEAMS (CATS): CITC-FCXC-480 (MAR 2006)
176](#c.5.29-card-action-teams-cats-citc-fcxc-480-mar-2006)

[C.5.30 KICK OFF MEETING: CITC-FCXC-490 (MAR 2006)
176](#c.5.30-kick-off-meeting-citc-fcxc-490-mar-2006)

[C.5.31 KEY PERSONNEL: CITC-FCXC-500 (MAR 2006)
177](#c.5.31-key-personnel-citc-fcxc-500-mar-2006)

[C.5.32 SERVICE IMPROVEMENTS: CITC-FCXC-510 (MAR 2006)
178](#c.5.32-service-improvements-citc-fcxc-510-mar-2006)

[C.5.33 CONTRACT PERFORMANCE STANDARDS: CITC-FCXC-520 (MAR 2006)
178](#c.5.33-contract-performance-standards-citc-fcxc-520-mar-2006)

[C.5.34 PRIVACY ACT NOTIFICATION: 52.224-1 (APR 1984)
179](#c.5.34-privacy-act-notification-52.224-1-apr-1984)

[C.5.35 PRIVACY ACT: 52.224-2 (APR 1984)
179](#c.5.35-privacy-act-52.224-2-apr-1984)

[C.5.36 GUARANTEED MINIMUM: CITC-FCXC-530 (MAR 2006)
180](#c.5.36-guaranteed-minimum-citc-fcxc-530-mar-2006)

[C.5.37 CONTRACTOR REQUEST FOR PAYMENT OF THE GUARANTEED MINIMUM:
CITC-FCXC-540 (MAR 2006)
180](#c.5.37-contractor-request-for-payment-of-the-guaranteed-minimum-citc-fcxc-540-mar-2006)

[C.5.38 GRATUITIES: 52.203-3 (APR 1984)
180](#c.5.38-gratuities-52.203-3-apr-1984)

[C.5.39 PRINTING/COPYING DOUBLE-SIDED ON RECYCLED PAPER: 52.204-4 (AUG
2000)
181](#c.5.39-printingcopying-double-sided-on-recycled-paper-52.204-4-aug-2000)

[C.5.40 RESTRICTIONS ON CERTAIN FOREIGN PURCHASES: 52.225-13 (FEB 2006)
182](#c.5.40-restrictions-on-certain-foreign-purchases-52.225-13-feb-2006)

[C.5.41 OPTION TO EXTEND THE TERM OF TASK ORDERS: CITC-FCXC-550 (MAR
2006) 182](#__RefHeading___Toc147228177)

[C.5.42 NOTICE TO OFFERORS OF SUBCONTRACTING PLAN REQUIREMENTS:
552.219-71 (JUN 2005)
182](#c.5.42-notice-to-offerors-of-subcontracting-plan-requirements-552.219-71-jun-2005)

[C.5.43 LIQUIDATED DAMAGES -SUBCONTRACTING PLAN: 52.219-16 (JAN 1999)
182](#c.5.43-liquidated-damages--subcontracting-plan-52.219-16-jan-1999)

[C.5.44 DATA UNIVERSAL NUMBERING SYSTEM (DUNS) NUMBER: 52.204-6 (OCT
2003)
183](#c.5.44-data-universal-numbering-system-duns-number-52.204-6-oct-2003)

[C.5.45 CENTRAL CONTRACTOR REGISTRATION: 52.204-7 (JULY 2006)
183](#c.5.45-central-contractor-registration-52.204-7-july-2006)

[C.5.46 RESERVED
185](#c.5.46-option-to-extend-services-52.217-8-nov-1999)

[C.5.47 RESTRICTION ON ADVERTISING (SEP 1999) 552.203-71
185](#c.5.47-restriction-on-advertising-sep-1999-552.203-71)

[C.6 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR
EXECUTIVE ORDERS--- COMMERCIAL ITEMS (AUG 2006) 52.212-5
186](#c.6-contract-terms-and-conditions-required-to-implement-statutes-or-executive-orders-commercial-items-aug-2006-52.212-5)

[D.1 INSTRUCTIONS TO OFFERORS\--COMMERCIAL ITEMS (JAN 2006): 52.212-1
189](#d.1-instructions-to-offerors--commercial-items-jan-2006-52.212-1)

[D.2 ADDENDUM TO 52.212-1 -- ADDITIONAL INSTRUCTIONS TO OFFERORS
192](#d.2-addendum-to-52.212-1-additional-instructions-to-offerors)

[D.2.1 SUBMISSION OF OFFERS IN THE ENGLISH LANGUAGE: 52.214-34
(APR 1991)
192](#d.2.1-submission-of-offers-in-the-english-language-52.214-34-apr-1991)

[D.2.2 SUBMISSION OF OFFERS IN U.S. CURRENCY: 52.214-35 (APR 1991)
192](#d.2.2-submission-of-offers-in-u.s.-currency-52.214-35-apr-1991)

[D.2.3 PREAWARD ON-SITE EQUAL OPPORTUNITY COMPLIANCE REVIEW: 52.222-24
(FEB 1999)
192](#d.2.3-preaward-on-site-equal-opportunity-compliance-review-52.222-24-feb-1999)

[D.2.4 SERVICE OF PROTEST: 52.233-2 (AUG 1996)
192](#d.2.4-service-of-protest-52.233-2-aug-1996)

[D.2.5 PERIOD FOR ACCEPTANCE OF OFFERS: L-FSS-FCXC-020 (JUL 1997)
192](#d.2.5-period-for-acceptance-of-offers-l-fss-fcxc-020-jul-1997)

[D.2.6 RESERVED 192](#d.2.6-reserved)

[D.2.7 AWARD: L-FSS-FCXC-150 (APR 2006)
192](#d.2.7-award-l-fss-fcxc-150-apr-2006)

[D.2.8 DISPOSITION OF PROPOSALS: L-FSS-FCXC-160 (APR 2006)
193](#d.2.8-disposition-of-proposals-l-fss-fcxc-160-apr-2006)

[D.2.9 ANNOUNCEMENT OF AWARD(S): L-FSS-FCXC-170 (APR 2006)
193](#d.2.9-announcement-of-awards-l-fss-fcxc-170-apr-2006)

[D.2.10 SUBMISSION OF PROPOSALS: L-FSS-FCXC-180 (APR 2006)
193](#d.2.10-submission-of-proposals-l-fss-fcxc-180-apr-2006)

[D.2.11 RECEIPT OF OFFERS: L-FSS-FCXC-190 (APR 2006)
206](#d.2.11-receipt-of-offers-l-fss-fcxc-190-apr-2006)

[D.2.12 552.219-72 PREPARATION, SUBMISSION, AND NEGOTIATION OF
SUBCONTRACTING PLANS (JUN 2005) 519.708-70(b)
206](#d.2.12-552.219-72-preparation-submission-and-negotiation-of-subcontracting-plans-jun-2005-519.708-70b)

[D.2.13 552.219-73 GOALS FOR SUBCONTRACTING PLAN (JUN 2005)
(ALTERNATE I\--JUN 2005) 519.708-70(c)(2)
207](#d.2.13-552.219-73-goals-for-subcontracting-plan-jun-2005-alternate-i--jun-2005-519.708-70c2)

[D.2.14 SPECIAL REQUIREMENTS: CITC-FCXC-570 (APR 2006)
208](#d.2.14-special-requirements-citc-fcxc-570-apr-2006)

[D.3 EVALUATION---COMMERCIAL ITEMS: M-FSS-FCXC-130 (APR 2006)
209](#d.3-evaluationcommercial-items-m-fss-fcxc-130-apr-2006)

[D.3.1 METHOD OF AWARD: M-FSS-FCXC-140 (APR 2006)
210](#d.3.1-method-of-award-m-fss-fcxc-140-apr-2006)

[D.3.2 EVALUATION OF TECHNICAL CRITERIA: M-FSS-FCXC-150 (APR 2006)
210](#d.3.2-evaluation-of-technical-criteria-m-fss-fcxc-150-apr-2006)

[D.3.3 EVALUATION OF PRICE FOR EACH BUSINESS LINE: M-FSS-FCXC-160 (APR
2006)
215](#d.3.3-evaluation-of-price-for-each-business-line-m-fss-fcxc-160-apr-2006)

[E. DOCUMENTS, EXHIBITS, OR ATTACHMENTS
218](#e.-documents-exhibits-or-attachments)

# A.1 STANDARD FORM 1449 {#a.1-standard-form-1449 .unnumbered}

<table>
<colgroup>
<col style="width: 10%" />
<col style="width: 10%" />
<col style="width: 1%" />
<col style="width: 14%" />
<col style="width: 3%" />
<col style="width: 10%" />
<col style="width: 4%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 5%" />
<col style="width: 0%" />
<col style="width: 12%" />
<col style="width: 3%" />
<col style="width: 13%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="8"><strong>SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL
ITEMS<br />
OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, &amp; 30</strong></td>
<td colspan="4">1. REQUISITION NUMBER</td>
<td colspan="2">PAGE 1 OF</td>
</tr>
<tr class="even">
<td colspan="3">2. CONTRACT NO.</td>
<td colspan="2">3. AWARD/EFFECTIVE DATE</td>
<td colspan="3"><p>4. ORDER NUMBER</p>
<p>N/A</p></td>
<td colspan="4"><p>5. SOLICITATION</p>
<p>FCXC-G1-060001-N</p></td>
<td colspan="2"><p>6. SOLICITATION ISSUE DATE</p>
<p><strong>09/28/2006</strong></p></td>
</tr>
<tr class="odd">
<td colspan="3">7. FOR SOLICITAITON<br />
INFORMATION CALL:</td>
<td colspan="5"><p>A. NAME</p>
<p>Bertha L. Gelhaus, Contracting Officer</p></td>
<td colspan="4"><p>B. TELEPHONE NUMBER (No collect calls)</p>
<p>703-605-2865</p></td>
<td colspan="2"><p>8. OFFER DUE DATE/<br />
LOCAL TIME</p>
<p><strong>11/28/2006 4:30 p.m</strong>.</p></td>
</tr>
<tr class="even">
<td colspan="6"><p>9. ISSUED BY CODE |________</p>
<blockquote>
<p>GSA/FSS/FCXC</p>
<p>2200 Crystal Drive, Suite 706</p>
<p>Arlington, VA 22202</p>
</blockquote></td>
<td colspan="8" rowspan="2"><p>10. THIS ACQUISITION IS</p>
<p>UNRESTRICTED OR SET ASIDE: % For:</p>
<p>SMALL BUSINESS EMERGING SMALL BUSINESS</p>
<p>HUZONE SMALL BUSINESS</p>
<p>SERVICE-DISABLED VETERAN- 8(a)<br />
OWNED SMALL BUSINESS</p>
<p>NAICS: 522110, 522210</p>
<p>SIZE STANDARD:</p></td>
</tr>
<tr class="odd">
<td colspan="6"><blockquote>
<p><strong>IMPORTANT:</strong> Complete all shaded blocks and submit
proposal to the address above.</p>
</blockquote></td>
</tr>
<tr class="even">
<td colspan="2" rowspan="2"><p>11. DELIVERIES FOR FOB DESTINATION UNLESS
BLOCK IS MARKED</p>
<p>SEE SCHEDULE</p></td>
<td colspan="4" rowspan="2">12. DISCOUNT TERMS</td>
<td colspan="5" rowspan="2">13a. THIS CONTRACT IS A RATED ORDER UNDER
DPAS<br />
(15 CFR 700)</td>
<td colspan="3">13b. RATING</td>
</tr>
<tr class="odd">
<td colspan="3"><p>14. METHOD OF SOLICITATION</p>
<p>RFQ IFB RFP</p></td>
</tr>
<tr class="even">
<td colspan="6"><p>15. DELIVER TO CODE |________</p>
<blockquote>
<p>As Shown On Individual Delivery/Task Orders</p>
</blockquote></td>
<td colspan="8"><p>16. ADMINISTERED BY CODE |________</p>
<blockquote>
<p>See Block 9</p>
</blockquote></td>
</tr>
<tr class="odd">
<td colspan="6">17a. CONTRACTOR/OFFEROR CODE|__<u>N/A</u>__| FACILITY
CODE |___<u>N/A</u>___</td>
<td colspan="8" rowspan="2"><p>18a. PAYMENT WILL BE MADE BY CODE
|________</p>
<blockquote>
<p>As Shown On Individual Delivery/Task Orders</p>
</blockquote></td>
</tr>
<tr class="even">
<td colspan="6">TELEPHONE NO.</td>
</tr>
<tr class="odd">
<td colspan="6">17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH
ADDRESS IN OFFER</td>
<td colspan="8">18b. SUBMIT INVOICES TO ADDRESSD SHOWN IN BLOCK 18a
UNLESS BLOCK BELOW IS CHECKED SEE ADDENDUM</td>
</tr>
<tr class="even">
<td><p>19.</p>
<p>ITEM NO.</p></td>
<td colspan="6"><p>20.</p>
<p>SCHEDULE OF SUPPLIES/SERVICES</p></td>
<td colspan="2"><p>21.</p>
<p>QUANTITY</p></td>
<td><p>22.</p>
<p>UNIT</p></td>
<td colspan="2"><p>23.</p>
<p>UNIT PRICE</p></td>
<td colspan="2"><p>24.</p>
<p>AMOUNT</p></td>
</tr>
<tr class="odd">
<td rowspan="2"></td>
<td colspan="6">See Section B</td>
<td colspan="2" rowspan="2"></td>
<td rowspan="2"></td>
<td colspan="2" rowspan="2"></td>
<td colspan="2" rowspan="2"></td>
</tr>
<tr class="even">
<td colspan="6"></td>
</tr>
<tr class="odd">
<td colspan="9">25. ACCOUNTING AND APPROPRIATION DATA</td>
<td colspan="5">26. TOTAL AWARD AMOUNT <em>(For Govt. Use
Only)</em></td>
</tr>
<tr class="even">
<td colspan="14"><p>27a. SOLICITATION INCORPORATES BY REFERENCE FAR
52.212-1, 52.212-4. FAR 52.212-3, AND 52.212-5 ARE ATTACHED. ADDENDA ARE
ARE NOT ATTACHED.</p>
<p>27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4,
AND 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED.</p></td>
</tr>
<tr class="odd">
<td colspan="7">28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND
RETURN ____10_____ COPY TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH
AND DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE OR AND ON
ANY ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED</td>
<td colspan="7"><p>29. AWARD OF CONTRACT: REF. _______________ OFFER</p>
<blockquote>
<p>DATED _______________ . YOUR OFFER ON SOLICITATIONS (BLOCK 5).
INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN, IS
ACCEPTED AS TO ITEMS.</p>
</blockquote></td>
</tr>
<tr class="even">
<td colspan="6">30a. SIGNATURE OF OFFEROR/CONTRACTOR</td>
<td colspan="8">31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING
OFFICER)</td>
</tr>
<tr class="odd">
<td colspan="4">30b. NAME AND TITLE OF SIGNER (Type or Print)</td>
<td colspan="2">30c. DATE SIGNED</td>
<td colspan="7">31b. NAME OF CONTRACTING OFFICER (Type or Print)</td>
<td>31c. DATE SIGNED</td>
</tr>
</tbody>
</table>

**SECTION B**

***Blocks 19-24 of SF 1449: Contract Line Item Numbers---Continued***

# B.1 BACKGROUND INFORMATION[^1] {#b.1-background-information .unnumbered}

The current GSA SmartPay® Program master contract was awarded in
November 1998, and the GSA SmartPay® Program has become the premier
program for purchase, travel, fleet, and integrated card use throughout
the Federal Government. The program experienced its strongest growth in
its first years, as convenience and savings from program use over
traditional procurement methods drove increased acceptance throughout
the Federal Government. Meanwhile, the total number of cardholders has
leveled or trended down due to the deactivation of dormant or
infrequently used cards. This general trend is attributable to efforts
in reducing government exposure to the risks associated with unused or
underused cards. The following exhibits display the historical trends
for spend, transactions, and number of cardholders for purchase, travel,
and fleet card data:

![](media/image2.wmf){width="6.75in" height="4.25in"}

![](media/image3.png){width="3.39375in" height="3.379166666666667in"}

![](media/image4.png){width="3.1055555555555556in" height="3.25625in"}

![](media/image5.png){width="3.1166666666666667in"
height="3.1527777777777777in"}

\*Cards (thousands) data from 2003-2005 is incomplete. This created the

sudden drop in cards as compared to transactions and spend.

# B.2 DEFINITIONS  {#b.2-definitions .unnumbered}

**Agency/Organization Gross Refund:** The calculated amount of the
agency/organization refund (Sales, Productivity, and additional refunds
as discussed in B.4 Refunds) inclusive of GSA's Industrial Funding Fee
(IFF).

**Agency/Organization Net Refund:** The calculated amount of the
Agency/Organization Gross Refund in dollars less GSA's IFF in dollars
and other applicable adjustments.

**Agency/Organization Net Refund after Positive/Negative Incentives:**
The calculated amount of agency/organization net refund adjusted for
performance based positive/negative incentives.

**Basis Point (bp):** One hundredth of one percent.

**Corrective Refund:** Payments from the charge card Contractor to the
agency/organization to correct improper or erroneous payments, or an
invoice adjustment.

**Credit:** Any transaction that lowers the Government's amount due.

**Credit Loss Rate:** Fee offset against agency/organization
individually billed refunds when net credit losses on individually
billed travel accounts during the reporting period are greater than or
equal to 30 basis points of Net Charge Volume for individually billed
travel accounts. The rate shall be calculated by dividing the net charge
volume (for individually billed accounts) into the dollar amount of
the 1) Net Credit Losses greater than or equal to 30 basis points in the
current reporting period and 2) Net Credit Losses carried over from
previous reporting period, if applicable. The rate shall be calculated
at the Level 2 hierarchy, (i.e., Army, Navy, Air Force,
Agency/organization Bureau, etc.) or in those cases where the
agency/organization calculates the refunds at a higher level, at that
level.

**Dollar Basis to Determine Sales Refund:** Net Charge Volume less Gross
Credit Losses.

**File Turn:** Sum of Daily Balances divided by Sum of Daily Sales.

**Gross Basis Points:** The number of Contractor-offered basis points.

**Gross Credit Loss:** Balances that reach 180 calendar days past the
closing date on the statement of account in which the charges appeared
for the reporting period.

**Industrial Funding Fee (IFF):** Fee assessed against all
agencies/organizations for all products and services under the GSA
SmartPay® program.

**Net Charge Volume:** The sum of all purchases, including Travelers
Checks, Convenience Checks, ATM, and other fee-generating
products/services less merchant credits.

**Net Credit Losses:** Balances in individually billed accounts that
reach 180 calendar days past the closing date on the statement of
account in which the charges appeared for the reporting period less
recovered amounts. Recovered amounts are net of recovery fees paid to
third parties.

**Productivity Refund**[^2]**:** Payments from the charge card
Contractor to the agency/organization based on the timeliness and/or
frequency of payments to the Contractor.

**Sales Refund**[^3]**:** Payments from the charge card Contractor to
the agency/organization based on the dollar or "spend" volume during a
specified time period.

**Sum of the Daily Balances:** (Outstanding balance carried over from
the previous quarter) + (Sum of each daily outstanding balance over the
reporting quarter).

**Sum of Daily Sales:** Sum of the Net Charge Volume for each day of the
quarter.

**Tier 1:** Core government-wide requirements.

**Tier 2:** Value-added products and services.

# B.3 PRICING REQUIREMENTS  {#b.3-pricing-requirements .unnumbered}

Pricing is broken out into three categories as follows:

B.3.1 Sales Refund: The Contractor shall offer a minimum sales refund of
8 basis points, as stated in B.4.1 Sales Refund, for each business line
on all charge card, debit card, and pre-paid card transactions, to each
agency/organization. GSA\'s industrial funding fee of 4 basis points of
the Net Charge Volume is deducted from this sales refund. The sales
refund shall be accrued daily, and remitted quarterly.

B.3.2 Productivity Refund: The Contractor shall offer one or more
productivity refunds measured in basis points on all charge card and
debit card transactions to each agency/organization based on net charge
volume[^4]. These refunds can be earned based on each
agency's/organization's payment performance or streamlining initiatives
(e.g., electronic payment). These refunds are in addition to the sales
refund. For example, if a Contractor offers 60 basis points for the
sales refund and is offering an additional 50 basis points if an
agency/organization pays within 30 days of receipt of the invoice and
accepts electronic reports, the agency/organization would receive a
total of 110 basis points. Note that GSA\'s industrial funding fee does
not change based on the productivity refund. Using the 110 basis points
example, GSA\'s industrial funding fee would remain at 4 basis points,
netting the agency/organization 106 basis points in refunds. The
productivity refund shall be accrued daily, and credited quarterly.

B.3.3 Fee-Based Items: The Contractor shall offer fee-based items
including, but not limited to, convenience checks, ATM access, travelers
checks and customized services. These are expressed as a percentage,
number of basis points, fixed fee, or an hourly rate. For example, if an
agency/organization purchases \$100 in convenience checks and the fee is
250 basis points, the agency/organization will be charged \$2.50 for
that \$100 convenience check (\$100 x .0250 = \$2.50). If an
agency/organization requires customized services (e.g., they want a
training video or other customized service(s)), the agency/organization
may be charged a fee for that service based on an hourly rate. For
example, if the agency/organization wants to develop a customized
training CD ROM and it takes the Contractor 10 hours to accomplish this
development at an hourly rate of \$100, the agency/organization will be
charged \$1000 for that service (10 x \$100 = 1000). In some cases (such
as ATM access) these fees may be a fixed-fee (e.g., \$1.50/
transaction), a percentage fee (e.g., 200 basis points) or a combination
of the two. If a fee is charged for ATM withdrawal, the contractor shall
charge its standard commercial fee for charge card, debit card, and
pre-paid card withdrawals, respectively.

The Contractor shall offer additional products and services. Some of
these additional product and service offerings are provided at no cost,
while others are provided for a fee. Depending on the product/service
ordered, the agency/organization will be assessed the appropriate fee,
if any and as requested by the agency/organization this fee may be
deducted from the quarterly refund payment. For example, if the
agency/organization orders 100 card sleeves and the cost is \$.25 per
card sleeve, the agency/organization could deduct \$25 from their refund
(100 x \$.25 = \$25).

# B.4 REFUNDS  {#b.4-refunds .unnumbered}

## B.4.1 SALES REFUND {#b.4.1-sales-refund .unnumbered}

The Contractor shall provide a minimum sales refund of 8 basis points of
Net Charge Volume for each business line. The Contractor shall remit 4
basis points of the sales refund to GSA in accordance with C.5.15
Industrial Funding Fee, and the remaining basis points shall be remitted
to the agency/organization, directly to the appropriate
agency/organization level as specified by the agency/organization. The
sales refund shall be calculated based on Net Charge Volume. The
Contractor shall propose separate minimum sales refunds for each
business line based on 30 day and 45 day billing cycles. The sales
refund shall be accrued daily, and remitted quarterly.

*Calculation of Sales Refund:* For the purposes of sales refunds,
refunds shall be calculated as follows:

a)  Identify the Net Charge Volume for each day ;

b)  Identify Convenience Check Spend for each day;

c)  Determine the Gross Credit Losses for each day; and

d)  Subtract Daily Convenience Check Spend[^5] and Daily Gross Credit
    Losses from Daily Net Charge Volume to begin refund computations;

Thus, the calculations shall follow this series of formulas:

1.  A (Daily Net Charge Volume) -- B (Daily Gross Credit Losses + Daily
    Convenience Check Spend) = C ( Daily Dollar Basis to Determine Sales
    Refund)

2.  C (Daily Dollar Basis to Determine Sales Refund) x X (Gross Basis
    Points) = W (Daily Agency/Organization Gross Sales Refund)

3.  A (Daily Net Charge Volume) x Y (GSA Industrial Funding Fee) = Q
    (Daily Dollars to GSA)

4.  W (Daily Agency/Organization Gross Sales Refund) -- Q ( Daily
    Dollars to GSA) = Z (Daily Agency/Organization Net Sales Refund)

5.  W (Daily Agency/Organization Gross Sales Refund ),Q (Daily Dollars
    to GSA), and Z (Daily Agency/Organization Net Sales Refund) shall
    each be totaled for the reporting period to get Quarterly
    Agency/Organization Gross Sales Refund, Quarterly GSA IFF, and
    Quarterly Agency/Organization Net Sales Refund, respectively.

**For example**: Agency A has \$1,000 in Daily Net Charge Volume (A),
\$100 in Daily Convenience Check Spend, and \$10 in Daily Gross Credit
Losses (B). Gross basis points offered in this example is 60 basis
points, 4 of which is GSA's Industrial Funding Fee. The daily sales
refund would be calculated as follows:

1.  A (\$1,000--Daily Net Charge Volume) -- B (\$10---Daily Gross Credit
    Loss + \$100---Daily Convenience Check Spend[^6]) = C (\$890---Daily
    Dollar Basis to Determine Sales Refund)

2.  C (\$890---Daily Dollar Basis to Determine Sales Refund) x X (60
    basis points--Gross Basis Points) = W (\$5.34---Daily
    Agency/Organization Gross Sales Refund)

3.  A (\$1,000---Daily Net Charge Volume) x Y (4 basis points--GSA
    Industrial Funding Fee) = Q (\$0.400--Daily Dollars to GSA)

4.  W (\$5.34--Daily Agency/Organization Gross Sales Refund) -- Q
    (\$0.400--Daily GSA Dollars to GSA) = Z (\$4.94--Daily
    Agency/Organization Net Sales Refund)

5.  W (Daily Agency/Organization Gross Sales Refund ),Q (Daily Dollars
    to GSA), and Z (Daily Agency/Organization Net Sales Refund) shall
    each be totaled for the reporting period to get Quarterly
    Agency/Organization Gross Sales Refund, Quarterly Dollars to GSA,
    and Quarterly Agency/Organization Net Sales Refund, respectively.

## B.4.2 PRODUCTIVITY REFUND {#b.4.2-productivity-refund .unnumbered}

In addition to the sales refund described in B.4.1 Sales Refund, the
Contractor shall offer a separate refund schedule which will afford an
opportunity for agencies/organizations to receive a productivity refund
based on the agency's/organization's improved payment performance (i.e.,
improving speed of payment). The productivity refund should encourage
and motivate agency/organization levels to improve and streamline
operations and payments.

Productivity refunds provided by the Contractor shall be based on file
turn. The productivity refund process reduces the costs to the
Contractor of maintaining the account, thereby allowing a portion of
that savings to be returned to the account in the form of the
productivity refund. The productivity refunds are influenced by both the
distribution of charges throughout the quarter and the time to pay each
invoice. Agencies are required by the Prompt Payment Act to weigh the
requirement to make early payment against the good stewardship inherent
in effective cash management principles. Any productivity refund offered
must take this requirement into account and must demonstrate how it is
beneficial to the Government. The Contractor shall remit any
productivity refund directly to the agency/organization level.

The Contractor shall propose a productivity refund based on file turn
(See Figure B.1 Sample Agency/Organization Gross Refund Table). File
turn is correlated with both timeliness of payment and the delinquency
rate. For example, an agency/organization that pays bi-weekly will have
a smaller file turn than an agency/organization that pays monthly,
holding all else constant. Similarly, lower delinquency rates will be
reflected in a lower file turn holding all else constant. Additionally,
the file turn is negatively correlated with basis points (i.e., a lower
file turn shall be associated with a higher number of basis points). The
goal of the file turn/refund schedule is to incentivize
agencies/organizations to decrease their file turn via decreased
delinquencies and payment times. In calculating file turn, the
Contractor shall use standard rounding practices[^7]. In addition,
calculation and rounding of file turn shall occur at the highest level
of hierarchy unless otherwise specified by the agency/organization at
the task order level.

The Contractor shall consider a file turn formula invalid if there is an
outstanding balance carried over from the previous quarter, but there
are no sales in the current quarter. The Contractor shall show a refund
of zero (0) basis points and the balance will carry forward to the next
cycle. For example, the formula would become undefined if there was a
sum of daily balances carried over from a previous quarter, with no
sales in the current quarter. In such a case, the balance will carry
over until a positive daily balance is achieved.

A file turn exceeding 60 shall not receive incentives for quick
payments. To illustrate this point, see Figure B.1 below. The sales
refund in this illustration is set at 40 basis points. At a file turn
equal to 60, no additional refunds can be attained above and beyond the
fixed sales refund. As file turn decreases, however, the basis points
increase.

In this example, the increase is linear; however, the Contractor may
propose a schedule with a linear increase, a bracketed or tiered
schedule, or any combination thereof. The Contractor shall calculate
these refunds separately for each business line.

Figure B.1 Sample Agency/Organization Gross Refund Table

![](media/image6.wmf){width="3.0708333333333333in"
height="7.198611111111111in"}

##  {#section .unnumbered}

##  {#section-1 .unnumbered}

##  {#section-2 .unnumbered}

## B.4.3 ADDITIONAL REFUNDS {#b.4.3-additional-refunds .unnumbered}

The Contractor is encouraged to provide increased refunds for items such
as: agency/organization implementation of electronic reports, electronic
cardholder statements, and electronic centrally billed invoices. These
additional refunds are offered at the agency/organization level only.
Refunds are calculated by applying the basis points for each refund to
the eligible charge volume.

## B.4.4 INSUFFICIENT REFUNDS {#b.4.4-insufficient-refunds .unnumbered}

In the event the amount of the Quarterly Agency/Organization Gross
Refund is insufficient to cover GSA's Quarterly IFF and is a positive
figure, the Contractor shall remit the available amount of the
Agency/Organization Gross Refund to cover the IFF and carry-over any
balance to the next reporting period. For example, if the Quarterly
Agency/Organization Gross Refund is \$600 and the Quarterly IFF is
\$1000, \$600 should be remitted to GSA and the remaining \$400 owed
should be carried over to the next reporting period. In the event the
amount of the Quarterly Agency/Organization Gross Refund is a negative
figure, the Contractor shall carry-over the Quarterly IFF to the next
reporting period in which there is a positive amount. For example, if
the Agency/Organization Gross Refund is \$-600 and the IFF is \$1000,
the Contractor will remit the IFF in the next reporting period in which
there is a positive amount. In the event the Quarterly
Agency/Organization Gross Refund is insufficient to cover GSA's
Quarterly IFF and it is the last reporting period under the master
contract or task order, GSA will obtain the IFF separately from the
agency/organization.

It is theoretically possible for an agency to have a negative Quarterly
Agency/Organization Net Refund. For example, an agency/organization with
seasonal business may have several large charges in the summer and
almost none in the winter, thus, any large summer charges over 180 days
in the reporting period could overwhelm current charges during a winter
month. In the event an agency/organization has a negative quarterly net
refund in the reporting period, the Contractor shall carry forward the
negative balance against future earned refunds. In the instances of a
negative Quarterly Agency/Organization Net Refund, the refund formula
would then be as follows:

1.  A (Daily Net Charge Volume) -- B (Daily Gross Credit Losses + Daily
    Convenience Check Sales[^8]) = C (Daily Dollar Basis to Determine
    Sales Refund)

2.  C (Daily Dollar Basis to Determine Sales Refund) x X (Gross Basis
    Points) = W (Daily Agency/Organization Gross Refund)

3.  A (Daily Net Charge Volume) x Y (GSA Industrial Funding Fee) = Q
    (Daily Dollars to GSA)

4.  W (Daily Agency/Organization Gross Refund) -- Q (Daily Dollars to
    GSA) = Z (Daily Agency/Organization Net Refund)

5.  W (Daily Agency/Organization Gross Refund ), Q (Daily Dollars to
    GSA), and Z (Daily Agency/Organization Net Refund) shall each be
    totaled for the reporting period to get Quarterly
    Agency/Organization Gross Refund (negative figure), Quarterly
    Dollars to GSA, and Quarterly Agency/Organization Net Refund
    (negative figure), respectively.

**For example:**

**Time Period 1: Period in which there is a negative Quarterly Agency
Gross Refund:**

> In Period 1, after calculating the Quarterly Agency Gross Refund
> (negative figure), Quarterly Dollars to GSA, and Quarterly Agency Net
> Refund (negative figure) by summing the Daily Agency Gross Refund
> amounts, Daily Dollars to GSA, and Daily Agency Net Refund amounts
> respectively, the results are as follows:

(-\$600.00--Agency Gross Refund) -- (\$400--Dollars to GSA) = Z
(-\$1,000--Agency Net Refund)

> Because the Quarterly Agency Gross Refund is a negative figure, the
> Contractor shall carry-over the Quarterly Dollars to GSA to the next
> reporting period in which there is a positive amount. Thus the Dollars
> to GSA is deferred to the next reporting period.

**Subsequent Time Period 2: The next reporting period in which there is
a positive Quarterly Agency Net Refund.**

> In Period 2, after calculating the Quarterly Agency Gross Refund,
> Quarterly Dollars to GSA, and Quarterly Agency Net Refund by summing
> the Daily Agency Gross Refund amounts, Daily Dollars to GSA, and Daily
> Agency Net Refund amounts respectively, the results are as follows:

(\$599.40--Agency Gross Refund) -- (\$400--Dollars to GSA) =
(\$199.40--Agency Net Refund)

**BUT**

Because Agency A had a negative net refund balance carried over from the
previous reporting period, the Quarterly Agency Net Refund for Period 2
is:

(\$1,000) + \$199.40 = (\$800.60)

When an agency/organization has earned a negative net refund for two
consecutive reporting periods, the Contractor shall promptly notify GSA.
GSA will assist the Contractor in attempting to resolve the issue. The
Contractor shall continue to carry forward the negative net balances,
not to exceed 4 consecutive reporting periods. At the conclusion of the
fourth consecutive reporting period, the Contractor may zero out any
negative refund and cancel the account in accordance with C.1.18.2.2
Cancellation Procedures, or enter into an agreement with the
agency/organization for continuing to carry a negative net balance. In
no event shall the contractor be owed a negative refund.

**B.4.5 NON INTERCHANGE BASED TRANSACTIONS**

The Contractor may provide solutions for certain types of transactions
(e.g., Government to Government transactions, large ticket transactions)
that do not generate interchange and do not produce refunds to the
agencies/organizations. These solutions may be priced as a flat fee to
the agencies/organizations. If the Contractor charges an
agency/organization a flat fee per transaction for these types of
solutions (e.g., closed loop systems), the Contractor shall provide GSA
with an Industrial Funding Fee of 56 cents per transaction to be
remitted quarterly to GSA in accordance with C.5.15 Industrial Funding
Fee. This IFF will be in addition to the IFF generated from
agency/organization financial refunds. GSA reserves the right to adjust
the non interchange based per transaction fee throughout the life of
this contract. The Government will enter into a discussion with the
successful Contractor(s) regarding the impact of this adjustment.

# B.5 FREQUENCY OF REMITTANCE  {#b.5-frequency-of-remittance .unnumbered}

Sales refunds, productivity refunds, and additional refunds shall be
remitted to the agency/organization by the **15^th^ calendar day of each
fiscal year quarter**, unless otherwise specified by the
agency/organization. If the 15^th^ calendar day of a fiscal year quarter
falls on a weekend or federal holiday, payment shall be remitted by the
next business day. Refunds shall be remitted by the Contractor to the
highest level of hierarchy unless otherwise specified by the
agency/organization at the task order level. Refund remittance shall be
consistent with the provisions outlined in OMB Circular A-123 Appendix
B. The Contractor shall remit refunds electronically, as directed,
unless otherwise specified by the agency/organization level.
Agency/organization levels may require more frequent refund remittance
schedules (e.g., daily, weekly, monthly) and will specify and request
pricing for their requirements at the task order level. The
agency/organization may establish and collect compensation for late
refund payments at the task order level.

The Government operates on a fiscal year basis that spans from October 1
through September 30. In order for agencies/organizations to take
advantage of refunds, the timing of such refunds must account for the
Government's year end processing. The Contractor shall base fourth
quarter refund payment estimates on the agency's/organization's previous
year's fourth quarter transaction activity and make the refund payment
based on those amounts. The fourth quarter payment for the first year of
the task order shall be based on the agency's/organization's performance
in the third quarter, unless otherwise specified by the
agency/organization. The fourth quarter refund payment shall be remitted
to the agency/organization on August 15th, unless otherwise specified by
the agency/organization. The final calculation of the 4th quarter refund
shall be reported by the 15th day of the first quarter of the next
fiscal year and the balance shall be settled by the end of that quarter.
During the first quarter of the next fiscal year, the Contractor shall
adjust the refund payment to reflect any discrepancies between the
estimated refund amount and the actual refund amount.

The first agency/organization refund payment is due by the 15^th^
calendar day of the next fiscal year quarter from the start of the
transactional period of performance. For example, if an
agency/organization begins making transactions in February 2008, then
the first agency/organization refund payment will be due April 15, 2008.
However, the Agency/Organization Net Refund for the period beginning
from the start of the transactional period of performance to the end of
the first fiscal year quarter during the transactional period of
performance may be submitted along with the following quarter's refund
payment if the period from the beginning of the transactional period of
performance to the end of the fiscal year quarter is not a full 3 month
period. For example, if the agency/organization began making
transactions in February 2008, then they could elect to receive their
first refund payment July 15, 2008 instead of April 15, 2008. If the
Contractor elects to defer the first scheduled payment date for refunds
as noted above, the July 15, 2008 refund payment shall include interest
on the refund amounts due for the period of the beginning of the
transactional period of performance (February 2008) through the end of
the next fiscal year quarter (March 31, 2008). Interest shall be paid at
the rates established by the Secretary of the Treasury, in accordance
with 31 USC 3717 in effect for the period specified above. This rate is
published in the Federal Register semi-annually on or about January 1
and July 1. The Contractor shall notify each agency/organization 15 days
prior to the end of the incomplete fiscal year quarter, in writing,
which date the first refund payment will be remitted.

# B.6 REFUND OFFSETS ON TRAVEL CARD REFUNDS  {#b.6-refund-offsets-on-travel-card-refunds .unnumbered}

If Net Credit Losses on individually billed travel card accounts during
the reporting period are greater than or equal to 30 basis points of Net
Charge Volume for individually billed travel accounts, sales refunds for
individually billed travel accounts shall be calculated as provided
below. If not, calculate the IBA refunds in accordance with B.4.1 Sales
Refund. Net Credit losses (greater than or equal to 30 basis points) on
IBA accounts shall only be offset against refunds generated from IBA
accounts. IBA credit losses shall not be offset against refunds
generated from CBA accounts.

The calculations shall follow this series of formulas:

> 1\. A (Net IBA Charge Volume) -- B (Net Credit Losses ≥ 30 bp) x X
> (Gross Basis Points) = W (Agency Gross IBA Sales Refund)
>
> 2\. A (Net IBA Charge Volume) x Y (GSA Industrial Funding Fee) = Q
> (Dollars to GSA)
>
> 3\. A (Net IBA Charge Volume) x T (Credit Loss Rate) = P (Dollars
> withheld by Contractor for Credit Loss Fee)
>
> 4\. W (Agency Gross IBA Sales Refund) -- Q (Dollars to GSA) -- P
> (Dollars withheld by Contractor for Credit Loss Fee) = Z (Agency Net
> IBA Sales Refund)
>
> 5\. If P (Dollars withheld by Contractor for Credit Loss Fee) for the
> current reporting period exceeds Z (Agency Net IBA Sales Refund), the
> Contractor may carry over the balance for offset against Agency Gross
> Sales Refunds for subsequent reporting periods.
>
> 6\. The Government shall not be liable for any refund offsets in
> excess of the Agency Net Sales Refund amount, except as a refund
> offset carried over as provided in number 5 above.
>
> 7\. Upon task order termination or expiration, the Government shall
> not be liable for any refund offset amounts remaining after
> calculating sales refunds and refund offsets for the final reporting
> period.

# B.7 PERFORMANCE BASED METHODS {#b.7-performance-based-methods .unnumbered}

If at the task order level, the agency/organization decides to utilize
positive and/or negative performance based monetary incentives, as
described in C.1.16 Quality Assurance, the dollar amounts of positive
and/or negative incentives shall be added or deducted from the
Agency/Organization Net Refund, as calculated in B.4 Refunds. The
Contractor shall report the dollar amount of Agency/Organization Net
Refund before positive and/or negative incentives, the dollar amount of
positive/negative incentives applied to the calculation, and the dollar
amount of Agency/Organization Net Refund after positive and/or negative
incentives to the agency/organization on a quarterly basis. The
calculations for Dollar Amount of Positive and/or Negative Incentives
are described below:

1.  C (Dollar Basis to Determine Sales Refund) x K (Positive/Negative
    Incentive Basis Points) = D (Dollar Amount of Positive/Negative
    Incentives)

2.  Follow Agency/Organization Net Sales Refund Calculation described in
    B.4.1 Sales Refund

3.  Z (Agency Net Sales Refund) +/- D (Dollar Amount of
    Positive/Negative Incentives) = N (Agency/Organization Net Refund
    after Positive/Negative Incentives)

If the dollar amount of the incentive is a positive number (i.e., a
positive incentive), the Contractor shall subtract that amount from the
Agency/Organization Net Sales Refund in step 3 and provide the
agency/organization with a lower refund in exchange for outstanding
performance. If the dollar amount of the incentive is a negative number
(i.e., a negative incentive), the Contractor shall add that amount to
the Agency/Organization Net Sales Refund in step 3, and provide the
agency/organization with a higher refund in exchange for less than
acceptable performance.

# B.8 BLOCKS 19-24 OF SF 1449: CONTRACT LINE ITEM NUMBERS {#b.8-blocks-19-24-of-sf-1449-contract-line-item-numbers .unnumbered}

This section describes the pricing structure for the individual business
lines. Individual products are organized into Contract Line Item Numbers
(CLINs) for pricing.

In addition to the separately priced product/service SUBCLINS listed
under each CLIN, all CLIN pricing shall include products/services that
are stated as required in Section C and are not separately priced. Some
examples of these required services include: Collaboration with Fraud
Waste, and Abuse Reviews, Communications, Technology Products/Services
(24 hour EAS support, etc.), Training Products/Services, Transition
Products/Services (transition assistance, etc.), Customer Service, Card
Delivery, Program and Transaction Data, Reporting, and Authorization
Controls. Additionally, CLIN pricing shall include business-line
specific not separately priced products/services, in accordance with
Section C. Figure B.2 CLINS and Applicable Section C Requirements lists
all Tier 1 and Tier 2 CLINS, along with applicable requirements from
Section C. The Contractor must consider all applicable requirements and
not separately priced products/services when pricing each CLIN:

![](media/image7.wmf){width="7.098611111111111in"
height="1.7659722222222223in"}

1\. Required Products and Services include all sections within the
Statement of Work except for Value Added sections.

2\. All sections within the Value Added Products and Services Section,
except for Program Specific (Purchase, Travel, Fleet).

**PURCHASE CARD SERVICES**

**TIER 1 REQUIREMENTS -- BASE PERIOD (4-YEARS)**

+---------+--------------+-----------+----------+---------+---------+
| *       | **D          | **Ev      | **Unit   | **Basis | **Ext   |
| *CLIN** | escription** | aluated** | of**     | Po      | ended** |
|         |              |           |          | ints/** |         |
|         |              | **Q       | *        |         | **Total |
|         |              | uantity** | *Issue** | **Pric  | **[^10] |
|         |              |           |          | e**[^9] |         |
|         |              | **(Base   |          |         |         |
|         |              | Period)** |          |         |         |
+=========+==============+===========+==========+=========+=========+
| **P     | **Purchase** | **-**     | **-**    | ***-*** | ***\[   |
| .0001** |              |           |          |         | \$\]*** |
+---------+--------------+-----------+----------+---------+---------+
| P.      | Charge Card  | \$400,000 | Net      | *       | *       |
| 0001(a) | Products and |           | Charge   | \[Basis | \[\$\]* |
|         | Services     |           | Volume   | Po      |         |
|         |              |           |          | ints\]* |         |
+---------+--------------+-----------+----------+---------+---------+
| P.      | Debit Card   | \$400,000 | Net      | *       | *       |
| 0001(b) | Products and |           | Charge   | \[Basis | \[\$\]* |
|         | Services     |           | Volume   | Po      |         |
|         |              |           |          | ints\]* |         |
+---------+--------------+-----------+----------+---------+---------+
| P.      | Pre-paid     | \$400,000 | Net      | *       | *       |
| 0001(c) | Card         |           | Charge   | \[Basis | \[\$\]* |
|         | Products and |           | Volume   | Po      |         |
|         | Services     |           |          | ints\]* |         |
+---------+--------------+-----------+----------+---------+---------+
| P.      | Association  | \-        | *\[Sp    | *       | *       |
| 0001(d) | Program      |           | ecify\]* | \[\$\]* | \[\$\]* |
|         | Management   |           |          |         |         |
|         | Tools        |           |          |         |         |
+---------+--------------+-----------+----------+---------+---------+
| P.      | 24 hour EAS  | \-        | *\[Sp    | *       | *       |
| 0001(e) | Customer     |           | ecify\]* | \[\$\]* | \[\$\]* |
|         | Service      |           |          |         |         |
+---------+--------------+-----------+----------+---------+---------+
| P.      | Photo ID     | \-        | *\[Sp    | *       | *       |
| 0001(f) |              |           | ecify\]* | \[\$\]* | \[\$\]* |
+---------+--------------+-----------+----------+---------+---------+
| P.0001( | Convenience  | \$1,000   | Face     | *\[Net  | *       |
| g)      | Checks       |           | Value    | Basis   | \[\$\]* |
|         |              |           |          | Points\ |         |
|         |              |           |          | ]*[^11] |         |
+---------+--------------+-----------+----------+---------+---------+
|         |              |           | ea       | *       | *       |
|         |              |           |          | \[Fixed | \[\$\]* |
|         |              |           |          | Fee\]*  |         |
+---------+--------------+-----------+----------+---------+---------+
| P.      | Customized   | \-        | *\[Labor | *       | *       |
| 0001(h) | Services     |           | Ca       | \[\$\]* | \[\$\]* |
|         |              |           | tegories |         |         |
|         |              |           | as       |         |         |
|         |              |           | Appli    |         |         |
|         |              |           | cable\]* |         |         |
+---------+--------------+-----------+----------+---------+---------+
| P.      | Contactless  | \-        | *ea*     | *       | *       |
| 0001(i) | Chip Cards   |           |          | \[Fixed | \[\$\]* |
|         |              |           |          | Fee\]*  |         |
+---------+--------------+-----------+----------+---------+---------+

**TRAVEL CARD SERVICES**

**TIER 1 REQUIREMENTS - BASE PERIOD (4-YEARS)**

+--------+---------------+-----------+----------+---------+---------+
| **     | **            | **Ev      | **Unit   | **Basis | **Ext   |
| CLIN** | Description** | aluated** | of**     | Po      | ended** |
|        |               |           |          | ints/** |         |
|        |               | **Q       | *        |         | **Total |
|        |               | uantity** | *Issue** | **Price | **[^13] |
|        |               |           |          | **[^12] |         |
|        |               | **(Base   |          |         |         |
|        |               | Period)** |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| **T.   | **Travel**    | **-**     | **-**    | ***-*** | ***\[   |
| 0001** |               |           |          |         | \$\]*** |
+--------+---------------+-----------+----------+---------+---------+
| T.0001 | Charge Card   | \$400,000 | Net      | *       | *       |
| (a)(i) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services IBA  |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| T      | Charge Card   | \$400,000 | Net      | *       | *       |
| .0001( | Products and  |           | Charge   | \[Basis | \[\$\]* |
| a)(ii) | Services CBA  |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| T.0    | Debit Card    | \$400,000 | Net      | *       | *       |
| 001(b) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services      |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| T.0    | Pre-paid Card | \$400,000 | Net      | *       | *       |
| 001(c) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services      |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| T.0    | Association   | \-        | *\[Sp    | *       | *       |
| 001(d) | Program       |           | ecify\]* | \[\$\]* | \[\$\]* |
|        | Management    |           |          |         |         |
|        | Tools         |           |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| T.0    | 24 hour EAS   | \-        | *\[Sp    | *       | *       |
| 001(e) | Customer      |           | ecify\]* | \[\$\]* | \[\$\]* |
|        | Service       |           |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| T.0    | Photo ID      | \-        | *\[Sp    | *       | *       |
| 001(f) |               |           | ecify\]* | \[\$\]* | \[\$\]* |
+--------+---------------+-----------+----------+---------+---------+
| T.0    | Travelers     | \$1,000   | Face     | *\[Net  | *       |
| 001(g) | Checks        |           | Value    | Basis   | \[\$\]* |
|        |               |           |          | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
|        |               |           | ea       | *       | *       |
|        |               |           |          | \[Fixed | \[\$\]* |
|        |               |           |          | Fee\]*  |         |
+--------+---------------+-----------+----------+---------+---------+
| T.0    | ATM Products  | \-        | *\[Sp    | *       | *       |
| 001(h) | and Services  |           | ecify\]* | \[\$\]* | \[\$\]* |
+--------+---------------+-----------+----------+---------+---------+
| T.0    | Customized    | \-        | *\[Labor | *       | *       |
| 001(i) | Services      |           | Ca       | \[\$\]* | \[\$\]* |
|        |               |           | tegories |         |         |
|        |               |           | as       |         |         |
|        |               |           | Appli    |         |         |
|        |               |           | cable\]* |         |         |
+--------+---------------+-----------+----------+---------+---------+
| T.0    | Contactless   | \-        | *ea*     | *       | *       |
| 001(k) | Chip Cards    |           |          | \[Fixed | \[\$\]* |
|        |               |           |          | Fee\]*  |         |
+--------+---------------+-----------+----------+---------+---------+

**FLEET CARD SERVICES**

**TIER 1 REQUIREMENTS - BASE PERIOD (4-YEARS)**

+--------+---------------+-----------+----------+---------+---------+
| **     | **            | **Ev      | **Unit   | **Basis | **Ext   |
| CLIN** | Description** | aluated** | of**     | Po      | ended** |
|        |               |           |          | ints/** |         |
|        |               | **Q       | *        |         | **Total |
|        |               | uantity** | *Issue** | **Price | **[^15] |
|        |               |           |          | **[^14] |         |
|        |               | **(Base   |          |         |         |
|        |               | Period)** |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| **F.   | **Fleet**     | \-        | \-       | *-*     | *       |
| 0001** |               |           |          |         | \[\$\]* |
+--------+---------------+-----------+----------+---------+---------+
| F.0    | Charge Card   | \$400,000 | Net      | *       | *       |
| 001(a) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services      |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| F.0    | Debit Card    | \$400,000 | Net      | *       | *       |
| 001(b) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services      |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| F.0    | Association   | \-        | *\[Sp    | *       | *       |
| 001(c) | Program       |           | ecify\]* | \[\$\]* | \[\$\]* |
|        | Management    |           |          |         |         |
|        | Tools         |           |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| F.0    | 24 hour EAS   | \-        | *\[Sp    | *       | *       |
| 001(d) | Customer      |           | ecify\]* | \[\$\]* | \[\$\]* |
|        | Service       |           |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| F.0    | Photo ID      | \-        | *\[Sp    | *       | *       |
| 001(e) |               |           | ecify\]* | \[\$\]* | \[\$\]* |
+--------+---------------+-----------+----------+---------+---------+
| F.0    | Customized    | \-        | *\[Labor | *       | *       |
| 001(f) | Services      |           | Ca       | \[\$\]* | \[\$\]* |
|        |               |           | tegories |         |         |
|        |               |           | as       |         |         |
|        |               |           | Appli    |         |         |
|        |               |           | cable\]* |         |         |
+--------+---------------+-----------+----------+---------+---------+
| F.0    | Contactless   | \-        | *ea*     | *       | *       |
| 001(g) | Chip Cards    |           |          | \[Fixed | \[\$\]* |
|        |               |           |          | Fee\]*  |         |
+--------+---------------+-----------+----------+---------+---------+

**INTEGRATED CARD SERVICES**

**TIER 1 REQUIREMENTS - BASE PERIOD (4-YEARS)**

+--------+---------------+-----------+----------+---------+---------+
| **     | **            | **Ev      | **Unit   | **Basis | [^1     |
| CLIN** | Description** | aluated** | of**     | Po      | 6]**Ext |
|        |               |           |          | ints/** | ended** |
|        |               | **Q       | *        |         |         |
|        |               | uantity** | *Issue** | **      | **Total |
|        |               |           |          | Price** | **[^17] |
|        |               | **(Base   |          |         |         |
|        |               | Period)** |          |         |         |
+========+===============+===========+==========+=========+=========+
| **I.   | *             | \-        | \-       | *-*     | *-*     |
| 0001** | *Integrated** |           |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| I.0001 | Charge Card   | \$400,000 | Net      | *       | *       |
| (a)(i) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services IBA  |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| I      | Charge Card   | \$400,000 | Net      | *       | *       |
| .0001( | Products and  |           | Charge   | \[Basis | \[\$\]* |
| a)(ii) | Services CBA  |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| I.0    | Debit Card    | \$400,000 | Net      | *       | *       |
| 001(b) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services      |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| I.0    | Pre-paid Card | \$400,000 | Net      | *       | *       |
| 001(c) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services      |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| I.0    | Association   | \-        | *\[Sp    | *       | *       |
| 001(d) | Program       |           | ecify\]* | \[\$\]* | \[\$\]* |
|        | Management    |           |          |         |         |
|        | Tools         |           |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| I.0    | 24 hour EAS   | \-        | *\[Sp    | *       | *       |
| 001(e) | Customer      |           | ecify\]* | \[\$\]* | \[\$\]* |
|        | Service       |           |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| I.0    | Photo ID      | \-        | *\[Sp    | *       | *       |
| 001(f) |               |           | ecify\]* | \[\$\]* | \[\$\]* |
+--------+---------------+-----------+----------+---------+---------+
| I.0    | Convenience   | \$1,000   | Face     | *\[Net  | *       |
| 001(g) | Checks        |           | Value    | Basis   | \[\$\]* |
|        |               |           |          | Points\ |         |
|        |               |           |          | ]*[^18] |         |
+--------+---------------+-----------+----------+---------+---------+
|        |               |           | ea       | *       | *       |
|        |               |           |          | \[Fixed | \[\$\]* |
|        |               |           |          | Fee\]*  |         |
+--------+---------------+-----------+----------+---------+---------+
| I.0    | Travelers     | \$1,000   | Face     | *\[Net  | *       |
| 001(h) | Checks        |           | Value    | Basis   | \[\$\]* |
|        |               |           |          | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
|        |               |           | ea       | *       | *       |
|        |               |           |          | \[Fixed | \[\$\]* |
|        |               |           |          | Fee\]*  |         |
+--------+---------------+-----------+----------+---------+---------+
| I.0    | ATM Products  | \-        | *\[Sp    | *       | *       |
| 001(i) | and Services  |           | ecify\]* | \[\$\]* | \[\$\]* |
+--------+---------------+-----------+----------+---------+---------+
| I.0    | Customized    | \-        | *\[Labor | *       | *       |
| 001(j) | Services      |           | Ca       | \[\$\]* | \[\$\]* |
|        |               |           | tegories |         |         |
|        |               |           | as       |         |         |
|        |               |           | Appli    |         |         |
|        |               |           | cable\]* |         |         |
+--------+---------------+-----------+----------+---------+---------+
| I.0    | Contactless   | \-        | *ea*     | *       | *       |
| 001(k) | Chip Cards    |           |          | \[Fixed | \[\$\]* |
|        |               |           |          | Fee\]*  |         |
+--------+---------------+-----------+----------+---------+---------+

**VALUE ADDED PRODUCT AND SERVICE OFFERINGS (PURCHASE, TRAVEL, FLEET,
INTEGRATED)**

**TIER 2 REQUIREMENTS - BASE PERIOD (4-YEARS)**

+-----------+---------------------+------+------+---------+---------+
| **CLIN**  | **Description**     | **   |      | **      |         |
|           |                     | Unit |      | Price** |         |
|           |                     | of** |      |         |         |
|           |                     |      |      |         |         |
|           |                     | **   |      |         |         |
|           |                     | Issu |      |         |         |
|           |                     | e**[ |      |         |         |
|           |                     | ^19] |      |         |         |
+===========+=====================+======+======+=========+=========+
| **        | **Value Added       | *    |      | **-**   |         |
| VP.0001** | Purchase**          | *-** |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| P.0001(a) | Authorization       | \[Sp |      | \[\$\]* |         |
|           | Controls            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Software            | *    |      | *       |         |
| P.0001(b) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| P.0001(c) | International       | \[Sp |      | \[\$\]* |         |
|           | Customer Service    | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Inter               | *    |      | *       |         |
| P.0001(d) | /Intra-Governmental | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Electronic Merchant | *    |      | *       |         |
| P.0001(e) | Payment             | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Commercially        | *    |      | *       |         |
| P.0001(f) | Offered Convenience | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Net Billing         | *    |      | *       |         |
| P.0001(g) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Card Sleeves        | *    |      | *       |         |
| P.0001(h) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Real Time Web       | *    |      | *       |         |
| P.0001(i) | Assistance          | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Combined Charge     | *    |      | *       |         |
| P.0001(j) | Card and            | \[Sp |      | \[\$\]* |         |
|           | Identification Card | ecif |      |         |         |
|           | Technology          | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Emerging Technology | *    |      | *       |         |
| P.0001(k) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Virtual Cards       | *    |      | *       |         |
| P.0001(l) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional Data     | *    |      | *       |         |
| P.0001(m) | Mining Tools        | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Optional ATM        | *    |      | *       |         |
| P.0001(n) | Products and        | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Contact Chip Cards  | *    |      | *       |         |
| P.0001(o) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Foreign Currency    | *    |      | *       |         |
| P.0001(p) | Cards               | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| **        | **Value Added       | \-   |      | \-      |         |
| VT.0001** | Travel**            |      |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| T.0001(a) | Authorization       | \[Sp |      | \[\$\]* |         |
|           | Controls            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Software            | *    |      | *       |         |
| T.0001(b) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| T.0001(c) | International       | \[Sp |      | \[\$\]* |         |
|           | Customer Service    | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Email Alert Service | *    |      | *       |         |
| T.0001(d) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Inter               | *    |      | *       |         |
| T.0001(e) | /Intra-Governmental | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| **CLIN**  | **Description**     | **   |      | **      |         |
|           |                     | Unit |      | Price** |         |
|           |                     | of** |      |         |         |
|           |                     |      |      |         |         |
|           |                     | **   |      |         |         |
|           |                     | Issu |      |         |         |
|           |                     | e**[ |      |         |         |
|           |                     | ^20] |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Electronic Merchant | *    |      | *       |         |
| T.0001(f) | Payment             | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Commercially        | *    |      | *       |         |
| T.0001(g) | Offered Convenience | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Net Billing         | *    |      | *       |         |
| T.0001(h) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Card Sleeves        | *    |      | *       |         |
| T.0001(i) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Real Time Web       | *    |      | *       |         |
| T.0001(j) | Assistance          | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Combined Charge     | *    |      | *       |         |
| T.0001(k) | Card and            | \[Sp |      | \[\$\]* |         |
|           | Identification Card | ecif |      |         |         |
|           | Technology          | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Emerging Technology | *    |      | *       |         |
| T.0001(l) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Virtual Cards       | *    |      | *       |         |
| T.0001(m) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional Data     | *    |      | *       |         |
| T.0001(n) | Mining Tools        | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Contact Chip Cards  | *    |      | *       |         |
| T.0001(p) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Foreign Currency    | *    |      | *       |         |
| T.0001(q) | Cards               | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| **        | **Value Added       | \-   |      | *-*     |         |
| VF.0001** | Fleet**             |      |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| F.0001(a) | Authorization       | \[Sp |      | \[\$\]* |         |
|           | Controls            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Software            | *    |      | *       |         |
| F.0001(b) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | International       | *    |      | *       |         |
| F.0001(c) | Customer Service    | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Email Alert Service | *    |      | *       |         |
| F.0001(d) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Inter               | *    |      | *       |         |
| F.0001(e) | /Intra-Governmental | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Electronic Merchant | *    |      | *       |         |
| F.0001(f) | Payment             | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Commercially        | *    |      | *       |         |
| F.0001(g) | Offered Convenience | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Card Sleeves        | *    |      | *       |         |
| F.0001(h) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Real Time Web       | *    |      | *       |         |
| F.0001(i) | Assistance          | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Combined Charge     | *    |      | *       |         |
| F.0001(j) | Card and            | \[Sp |      | \[\$\]* |         |
|           | Identification Card | ecif |      |         |         |
|           | Technology          | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Emerging Technology | *    |      | *       |         |
| F.0001(k) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Virtual Cards       | *    |      | *       |         |
| F.0001(l) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional Data     | *    |      | *       |         |
| F.0001(m) | Mining Tools        | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| F.0001(n) | Authorization       | \[Sp |      | \[\$\]* |         |
|           | Controls for the    | ecif |      |         |         |
|           | Fleet Card          | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| **CLIN**  | **Description**     | **   |      | **      |         |
|           |                     | Unit |      | Price** |         |
|           |                     | of** |      |         |         |
|           |                     |      |      |         |         |
|           |                     | **   |      |         |         |
|           |                     | Issu |      |         |         |
|           |                     | e**[ |      |         |         |
|           |                     | ^21] |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Optional            | \$   | Face | *\[Net  | *       |
| F.0001(o) | Convenience Check   | 1000 | V    | Basis   | \[\$\]* |
|           | Products and        |      | alue | Points\ |         |
|           | Services            |      |      | ]*[^22] |         |
+-----------+---------------------+------+------+---------+---------+
|           |                     |      | *ea* | *       | *       |
|           |                     |      |      | \[Fixed | \[\$\]* |
|           |                     |      |      | Fee\]*  |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Contact Chip Cards  | *    |      | *       |         |
| F.0001(p) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Foreign Currency    | *    |      | *       |         |
| F.0001(q) | Cards               | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| **        | **Value Added       | \-   |      | *-*     |         |
| VI.0001** | Integrated**        |      |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| I.0001(a) | Authorization       | \[Sp |      | \[\$\]* |         |
|           | Controls            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Software            | *    |      | *       |         |
| I.0001(b) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | International       | *    |      | *       |         |
| I.0001(c) | Customer Service    | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Email Alert Service | *    |      | *       |         |
| I.0001(d) | (travel and fleet   | \[Sp |      | \[\$\]* |         |
|           | transactions)       | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Inter               | *    |      | *       |         |
| I.0001(e) | /Intra-Governmental | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Electronic Merchant | *    |      | *       |         |
| I.0001(f) | Payment             | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Commercially        | *    |      | *       |         |
| I.0001(g) | Offered Convenience | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Net Billing         | *    |      | *       |         |
| I.0001(h) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Card Sleeves        | *    |      | *       |         |
| I.0001(i) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Real Time Web       | *    |      | *       |         |
| I.0001(j) | Assistance          | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Combined Charge     | *    |      | *       |         |
| I.0001(k) | Card and            | \[Sp |      | \[\$\]* |         |
|           | Identification Card | ecif |      |         |         |
|           | Technology          | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Emerging Technology | *    |      | *       |         |
| I.0001(l) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Virtual Cards       | *    |      | *       |         |
| I.0001(m) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional Data     | *    |      | *       |         |
| I.0001(n) | Mining Tools        | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Optional ATM        | *    |      | *       |         |
| I.0001(o) | Products and        | \[Sp |      | \[\$\]* |         |
|           | Services for the    | ecif |      |         |         |
|           | Purchase Card       | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| I.0001(p) | Authorization       | \[Sp |      | \[\$\]* |         |
|           | Controls for the    | ecif |      |         |         |
|           | Fleet Card          | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Optional            | \$   | Face | *\[Net  | *       |
| I.0001(q) | Convenience Check   | 1000 | V    | Basis   | \[\$\]* |
|           | Products and        |      | alue | Points\ |         |
|           | Services (fleet     |      |      | ]*[^23] |         |
|           | transactions)       |      |      |         |         |
+-----------+---------------------+------+------+---------+---------+
|           |                     |      | *ea* | *       | *       |
|           |                     |      |      | \[Fixed | \[\$\]* |
|           |                     |      |      | Fee\]*  |         |
+-----------+---------------------+------+------+---------+---------+
| **CLIN**  | **Description**     | **   |      | **      |         |
|           |                     | Unit |      | Price** |         |
|           |                     | of** |      |         |         |
|           |                     |      |      |         |         |
|           |                     | **   |      |         |         |
|           |                     | Issu |      |         |         |
|           |                     | e**[ |      |         |         |
|           |                     | ^24] |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Software for the    | *    |      | *       |         |
| I.0001(r) | Fleet Card          | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Contact Chip Cards  | *    |      | *       |         |
| I.0001(s) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Foreign Currency    | *    |      | *       |         |
| I.0001(t) | Cards               | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+

**PURCHASE CARD SERVICES**

**TIER 1 REQUIREMENTS -- OPTION PERIOD 1 (4-YEARS)**

+---------+--------------+-----------+----------+---------+---------+
| *       | **D          | **Ev      | **Unit   | **Basis | **Ext   |
| *CLIN** | escription** | aluated** | of**     | Po      | ended** |
|         |              |           |          | ints/** |         |
|         |              | **Q       | *        |         | **Total |
|         |              | uantity** | *Issue** | **Price | **[^26] |
|         |              |           |          | **[^25] |         |
|         |              | **(Base   |          |         |         |
|         |              | Period)** |          |         |         |
+=========+==============+===========+==========+=========+=========+
| **P     | **Purchase** | **-**     | **-**    | ***-*** | ***\[   |
| .1001** |              |           |          |         | \$\]*** |
+---------+--------------+-----------+----------+---------+---------+
| P.      | Charge Card  | \$400,000 | Net      | *       | *       |
| 1001(a) | Products and |           | Charge   | \[Basis | \[\$\]* |
|         | Services     |           | Volume   | Po      |         |
|         |              |           |          | ints\]* |         |
+---------+--------------+-----------+----------+---------+---------+
| P.      | Debit Card   | \$400,000 | Net      | *       | *       |
| 1001(b) | Products and |           | Charge   | \[Basis | \[\$\]* |
|         | Services     |           | Volume   | Po      |         |
|         |              |           |          | ints\]* |         |
+---------+--------------+-----------+----------+---------+---------+
| P.      | Pre-paid     | \$400,000 | Net      | *       | *       |
| 1001(c) | Card         |           | Charge   | \[Basis | \[\$\]* |
|         | Products and |           | Volume   | Po      |         |
|         | Services     |           |          | ints\]* |         |
+---------+--------------+-----------+----------+---------+---------+
| P.      | Association  | \-        | *\[Sp    | *       | *       |
| 1001(d) | Program      |           | ecify\]* | \[\$\]* | \[\$\]* |
|         | Management   |           |          |         |         |
|         | Tools        |           |          |         |         |
+---------+--------------+-----------+----------+---------+---------+
| P.      | 24 hour EAS  | \-        | *\[Sp    | *       | *       |
| 1001(e) | Customer     |           | ecify\]* | \[\$\]* | \[\$\]* |
|         | Service      |           |          |         |         |
+---------+--------------+-----------+----------+---------+---------+
| P.      | Photo ID     | \-        | *\[Sp    | *       | *       |
| 1001(f) |              |           | ecify\]* | \[\$\]* | \[\$\]* |
+---------+--------------+-----------+----------+---------+---------+
| P.1001( | Convenience  | \$1,000   | Face     | *\[Net  | *       |
| g)      | Checks       |           | Value    | Basis   | \[\$\]* |
|         |              |           |          | Points\ |         |
|         |              |           |          | ]*[^27] |         |
+---------+--------------+-----------+----------+---------+---------+
|         |              |           | ea       | *       | *       |
|         |              |           |          | \[Fixed | \[\$\]* |
|         |              |           |          | Fee\]*  |         |
+---------+--------------+-----------+----------+---------+---------+
| P.      | Customized   | \-        | *\[Labor | *       | *       |
| 1001(h) | Services     |           | Ca       | \[\$\]* | \[\$\]* |
|         |              |           | tegories |         |         |
|         |              |           | as       |         |         |
|         |              |           | Appli    |         |         |
|         |              |           | cable\]* |         |         |
+---------+--------------+-----------+----------+---------+---------+
| P.      | Contactless  | \-        | *ea*     | *       | *       |
| 1001(i) | Chip Cards   |           |          | \[Fixed | \[\$\]* |
|         |              |           |          | Fee\]*  |         |
+---------+--------------+-----------+----------+---------+---------+

**TRAVEL CARD SERVICES**

**TIER 1 REQUIREMENTS -- OPTION PERIOD 1 (4-YEARS)**

+--------+---------------+-----------+----------+---------+---------+
| **     | **            | **Ev      | **Unit   | **Basis | **Ext   |
| CLIN** | Description** | aluated** | of**     | Po      | ended** |
|        |               |           |          | ints/** |         |
|        |               | **Q       | *        |         | **Total |
|        |               | uantity** | *Issue** | **Price | **[^29] |
|        |               |           |          | **[^28] |         |
|        |               | **(Base   |          |         |         |
|        |               | Period)** |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| **T.   | **Travel**    | **-**     | **-**    | ***-*** | ***\[   |
| 1001** |               |           |          |         | \$\]*** |
+--------+---------------+-----------+----------+---------+---------+
| T.1001 | Charge Card   | \$400,000 | Net      | *       | *       |
| (a)(i) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services IBA  |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| T      | Charge Card   | \$400,000 | Net      | *       | *       |
| .1001( | Products and  |           | Charge   | \[Basis | \[\$\]* |
| a)(ii) | Services CBA  |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| T.1    | Debit Card    | \$400,000 | Net      | *       | *       |
| 001(b) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services      |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| T.1    | Pre-paid Card | \$400,000 | Net      | *       | *       |
| 001(c) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services      |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| T.1    | Association   | \-        | *\[Sp    | *       | *       |
| 001(d) | Program       |           | ecify\]* | \[\$\]* | \[\$\]* |
|        | Management    |           |          |         |         |
|        | Tools         |           |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| T.1    | 24 hour EAS   | \-        | *\[Sp    | *       | *       |
| 001(e) | Customer      |           | ecify\]* | \[\$\]* | \[\$\]* |
|        | Service       |           |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| T.1    | Photo ID      | \-        | *\[Sp    | *       | *       |
| 001(f) |               |           | ecify\]* | \[\$\]* | \[\$\]* |
+--------+---------------+-----------+----------+---------+---------+
| T.1    | Travelers     | \$1,000   | Face     | *\[Net  | *       |
| 001(g) | Checks        |           | Value    | Basis   | \[\$\]* |
|        |               |           |          | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
|        |               |           | ea       | *       | *       |
|        |               |           |          | \[Fixed | \[\$\]* |
|        |               |           |          | Fee\]*  |         |
+--------+---------------+-----------+----------+---------+---------+
| T.1    | ATM Products  | \-        | *\[Sp    | *       | *       |
| 001(h) | and Services  |           | ecify\]* | \[\$\]* | \[\$\]* |
+--------+---------------+-----------+----------+---------+---------+
| T.1    | Customized    | \-        | *\[Labor | *       | *       |
| 001(i) | Services      |           | Ca       | \[\$\]* | \[\$\]* |
|        |               |           | tegories |         |         |
|        |               |           | as       |         |         |
|        |               |           | Appli    |         |         |
|        |               |           | cable\]* |         |         |
+--------+---------------+-----------+----------+---------+---------+
| T.1    | Contactless   | \-        | *ea*     | *       | *       |
| 001(k) | Chip Cards    |           |          | \[Fixed | \[\$\]* |
|        |               |           |          | Fee\]*  |         |
+--------+---------------+-----------+----------+---------+---------+

**FLEET CARD SERVICES**

**TIER 1 REQUIREMENTS -- OPTION PERIOD 1 (4-YEARS)**

+--------+---------------+-----------+----------+---------+---------+
| **     | **            | **Ev      | **Unit   | **Basis | **Ext   |
| CLIN** | Description** | aluated** | of**     | Po      | ended** |
|        |               |           |          | ints/** |         |
|        |               | **Q       | *        |         | **Total |
|        |               | uantity** | *Issue** | **Price | **[^31] |
|        |               |           |          | **[^30] |         |
|        |               | **(Base   |          |         |         |
|        |               | Period)** |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| **F.   | **Fleet**     | \-        | \-       | *-*     | *       |
| 1001** |               |           |          |         | \[\$\]* |
+--------+---------------+-----------+----------+---------+---------+
| F.1    | Charge Card   | \$400,000 | Net      | *       | *       |
| 001(a) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services      |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| F.1    | Debit Card    | \$400,000 | Net      | *       | *       |
| 001(b) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services      |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| F.1    | Association   | \-        | *\[Sp    | *       | *       |
| 001(c) | Program       |           | ecify\]* | \[\$\]* | \[\$\]* |
|        | Management    |           |          |         |         |
|        | Tools         |           |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| F.1    | 24 hour EAS   | \-        | *\[Sp    | *       | *       |
| 001(d) | Customer      |           | ecify\]* | \[\$\]* | \[\$\]* |
|        | Service       |           |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| F.1    | Photo ID      | \-        | *\[Sp    | *       | *       |
| 001(e) |               |           | ecify\]* | \[\$\]* | \[\$\]* |
+--------+---------------+-----------+----------+---------+---------+
| F.1    | Customized    | \-        | *\[Labor | *       | *       |
| 001(f) | Services      |           | Ca       | \[\$\]* | \[\$\]* |
|        |               |           | tegories |         |         |
|        |               |           | as       |         |         |
|        |               |           | Appli    |         |         |
|        |               |           | cable\]* |         |         |
+--------+---------------+-----------+----------+---------+---------+
| F.1    | Contactless   | \-        | *ea*     | *       | *       |
| 001(g) | Chip Cards    |           |          | \[Fixed | \[\$\]* |
|        |               |           |          | Fee\]*  |         |
+--------+---------------+-----------+----------+---------+---------+

**INTEGRATED CARD SERVICES**

**TIER 1 REQUIREMENTS -- OPTION PERIOD 1 (4-YEARS)**

+--------+---------------+-----------+----------+---------+---------+
| **     | **            | **Ev      | **Unit   | **Basis | **Ext   |
| CLIN** | Description** | aluated** | of**     | Po      | ended** |
|        |               |           |          | ints/** |         |
|        |               | **Q       | *        |         | **Total |
|        |               | uantity** | *Issue** | **Price | **[^33] |
|        |               |           |          | **[^32] |         |
|        |               | **(Base   |          |         |         |
|        |               | Period)** |          |         |         |
+========+===============+===========+==========+=========+=========+
| **I.   | *             | \-        | \-       | *-*     | *-*     |
| 1001** | *Integrated** |           |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| I.1001 | Charge Card   | \$400,000 | Net      | *       | *       |
| (a)(i) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services IBA  |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| I      | Charge Card   | \$400,000 | Net      | *       | *       |
| .1001( | Products and  |           | Charge   | \[Basis | \[\$\]* |
| a)(ii) | Services CBA  |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| I.1    | Debit Card    | \$400,000 | Net      | *       | *       |
| 001(b) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services      |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| I.1    | Pre-paid Card | \$400,000 | Net      | *       | *       |
| 001(c) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services      |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| I.1    | Association   | \-        | *\[Sp    | *       | *       |
| 001(d) | Program       |           | ecify\]* | \[\$\]* | \[\$\]* |
|        | Management    |           |          |         |         |
|        | Tools         |           |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| I.1    | 24 hour EAS   | \-        | *\[Sp    | *       | *       |
| 001(e) | Customer      |           | ecify\]* | \[\$\]* | \[\$\]* |
|        | Service       |           |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| I.1    | Photo ID      | \-        | *\[Sp    | *       | *       |
| 001(f) |               |           | ecify\]* | \[\$\]* | \[\$\]* |
+--------+---------------+-----------+----------+---------+---------+
| I.1    | Convenience   | \$1,000   | Face     | *\[Net  | *       |
| 001(g) | Checks        |           | Value    | Basis   | \[\$\]* |
|        |               |           |          | Points\ |         |
|        |               |           |          | ]*[^34] |         |
+--------+---------------+-----------+----------+---------+---------+
|        |               |           | ea       | *       | *       |
|        |               |           |          | \[Fixed | \[\$\]* |
|        |               |           |          | Fee\]*  |         |
+--------+---------------+-----------+----------+---------+---------+
| I.1    | Travelers     | \$1,000   | Face     | *\[Net  | *       |
| 001(h) | Checks        |           | Value    | Basis   | \[\$\]* |
|        |               |           |          | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
|        |               |           | ea       | *       | *       |
|        |               |           |          | \[Fixed | \[\$\]* |
|        |               |           |          | Fee\]*  |         |
+--------+---------------+-----------+----------+---------+---------+
| I.1    | ATM Products  | \-        | *\[Sp    | *       | *       |
| 001(i) | and Services  |           | ecify\]* | \[\$\]* | \[\$\]* |
+--------+---------------+-----------+----------+---------+---------+
| I.1    | Customized    | \-        | *\[Labor | *       | *       |
| 001(j) | Services      |           | Ca       | \[\$\]* | \[\$\]* |
|        |               |           | tegories |         |         |
|        |               |           | as       |         |         |
|        |               |           | Appli    |         |         |
|        |               |           | cable\]* |         |         |
+--------+---------------+-----------+----------+---------+---------+
| I.1    | Contactless   | \-        | *ea*     | *       | *       |
| 001(k) | Chip Cards    |           |          | \[Fixed | \[\$\]* |
|        |               |           |          | Fee\]*  |         |
+--------+---------------+-----------+----------+---------+---------+

**VALUE ADDED PRODUCT AND SERVICE OFFERINGS (PURCHASE, TRAVEL, FLEET,
INTEGRATED)**

**TIER 2 REQUIREMENTS -- OPTION PERIOD 1 (4-YEARS)**

+-----------+---------------------+------+------+---------+---------+
| **CLIN**  | **Description**     | **   |      | **      |         |
|           |                     | Unit |      | Price** |         |
|           |                     | of** |      |         |         |
|           |                     |      |      |         |         |
|           |                     | **   |      |         |         |
|           |                     | Issu |      |         |         |
|           |                     | e**[ |      |         |         |
|           |                     | ^35] |      |         |         |
+===========+=====================+======+======+=========+=========+
| **        | **Value Added       | *    |      | **-**   |         |
| VP.1001** | Purchase**          | *-** |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| P.1001(a) | Authorization       | \[Sp |      | \[\$\]* |         |
|           | Controls            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Software            | *    |      | *       |         |
| P.1001(b) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| P.1001(c) | International       | \[Sp |      | \[\$\]* |         |
|           | Customer Service    | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Inter               | *    |      | *       |         |
| P.1001(d) | /Intra-Governmental | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Electronic Merchant | *    |      | *       |         |
| P.1001(e) | Payment             | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Commercially        | *    |      | *       |         |
| P.1001(f) | Offered Convenience | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Net Billing         | *    |      | *       |         |
| P.1001(g) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Card Sleeves        | *    |      | *       |         |
| P.1001(h) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Real Time Web       | *    |      | *       |         |
| P.1001(i) | Assistance          | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Combined Charge     | *    |      | *       |         |
| P.1001(j) | Card and            | \[Sp |      | \[\$\]* |         |
|           | Identification Card | ecif |      |         |         |
|           | Technology          | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Emerging Technology | *    |      | *       |         |
| P.1001(k) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Virtual Cards       | *    |      | *       |         |
| P.1001(l) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional Data     | *    |      | *       |         |
| P.1001(m) | Mining Tools        | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Optional ATM        | *    |      | *       |         |
| P.1001(n) | Products and        | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Contact Chip Cards  | *    |      | *       |         |
| P.1001(o) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Foreign Currency    | *    |      | *       |         |
| P.1001(p) | Cards               | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| **        | **Value Added       | \-   |      | \-      |         |
| VT.1001** | Travel**            |      |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| T.1001(a) | Authorization       | \[Sp |      | \[\$\]* |         |
|           | Controls            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Software            | *    |      | *       |         |
| T.1001(b) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| T.1001(c) | International       | \[Sp |      | \[\$\]* |         |
|           | Customer Service    | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Email Alert Service | *    |      | *       |         |
| T.1001(d) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Inter               | *    |      | *       |         |
| T.1001(e) | /Intra-Governmental | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| **CLIN**  | **Description**     | **   |      | **      |         |
|           |                     | Unit |      | Price** |         |
|           |                     | of** |      |         |         |
|           |                     |      |      |         |         |
|           |                     | **   |      |         |         |
|           |                     | Issu |      |         |         |
|           |                     | e**[ |      |         |         |
|           |                     | ^36] |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Electronic Merchant | *    |      | *       |         |
| T.1001(f) | Payment             | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Commercially        | *    |      | *       |         |
| T.1001(g) | Offered Convenience | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Net Billing         | *    |      | *       |         |
| T.1001(h) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Card Sleeves        | *    |      | *       |         |
| T.1001(i) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Real Time Web       | *    |      | *       |         |
| T.1001(j) | Assistance          | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Combined Charge     | *    |      | *       |         |
| T.1001(k) | Card and            | \[Sp |      | \[\$\]* |         |
|           | Identification Card | ecif |      |         |         |
|           | Technology          | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Emerging Technology | *    |      | *       |         |
| T.1001(l) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Virtual Cards       | *    |      | *       |         |
| T.1001(m) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional Data     | *    |      | *       |         |
| T.1001(n) | Mining Tools        | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Contact Chip Cards  | *    |      | *       |         |
| T.1001(p) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Foreign Currency    | *    |      | *       |         |
| T.1001(q) | Cards               | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| **        | **Value Added       | \-   |      | *-*     |         |
| VF.1001** | Fleet**             |      |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| F.1001(a) | Authorization       | \[Sp |      | \[\$\]* |         |
|           | Controls            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Software            | *    |      | *       |         |
| F.1001(b) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | International       | *    |      | *       |         |
| F.1001(c) | Customer Service    | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Email Alert Service | *    |      | *       |         |
| F.1001(d) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Inter               | *    |      | *       |         |
| F.1001(e) | /Intra-Governmental | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Electronic Merchant | *    |      | *       |         |
| F.1001(f) | Payment             | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Commercially        | *    |      | *       |         |
| F.1001(g) | Offered Convenience | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Card Sleeves        | *    |      | *       |         |
| F.1001(h) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Real Time Web       | *    |      | *       |         |
| F.1001(i) | Assistance          | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Combined Charge     | *    |      | *       |         |
| F.1001(j) | Card and            | \[Sp |      | \[\$\]* |         |
|           | Identification Card | ecif |      |         |         |
|           | Technology          | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Emerging Technology | *    |      | *       |         |
| F.1001(k) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Virtual Cards       | *    |      | *       |         |
| F.1001(l) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional Data     | *    |      | *       |         |
| F.1001(m) | Mining Tools        | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| F.1001(n) | Authorization       | \[Sp |      | \[\$\]* |         |
|           | Controls for the    | ecif |      |         |         |
|           | Fleet Card          | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| **CLIN**  | **Description**     | **   |      | **      |         |
|           |                     | Unit |      | Price** |         |
|           |                     | of** |      |         |         |
|           |                     |      |      |         |         |
|           |                     | **   |      |         |         |
|           |                     | Issu |      |         |         |
|           |                     | e**[ |      |         |         |
|           |                     | ^37] |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Optional            | \$   | Face | *\[Net  | *       |
| F.1001(o) | Convenience Check   | 1000 | V    | Basis   | \[\$\]* |
|           | Products and        |      | alue | Points\ |         |
|           | Services            |      |      | ]*[^38] |         |
+-----------+---------------------+------+------+---------+---------+
|           |                     |      | *ea* | *       | *       |
|           |                     |      |      | \[Fixed | \[\$\]* |
|           |                     |      |      | Fee\]*  |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Contact Chip Cards  | *    |      | *       |         |
| F.1001(p) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Foreign Currency    | *    |      | *       |         |
| F.1001(q) | Cards               | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| **        | **Value Added       | \-   |      | *-*     |         |
| VI.1001** | Integrated**        |      |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| I.1001(a) | Authorization       | \[Sp |      | \[\$\]* |         |
|           | Controls            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Software            | *    |      | *       |         |
| I.1001(b) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | International       | *    |      | *       |         |
| I.1001(c) | Customer Service    | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Email Alert Service | *    |      | *       |         |
| I.1001(d) | (travel and fleet   | \[Sp |      | \[\$\]* |         |
|           | transactions)       | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Inter               | *    |      | *       |         |
| I.1001(e) | /Intra-Governmental | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Electronic Merchant | *    |      | *       |         |
| I.1001(f) | Payment             | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Commercially        | *    |      | *       |         |
| I.1001(g) | Offered Convenience | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Net Billing         | *    |      | *       |         |
| I.1001(h) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Card Sleeves        | *    |      | *       |         |
| I.1001(i) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Real Time Web       | *    |      | *       |         |
| I.1001(j) | Assistance          | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Combined Charge     | *    |      | *       |         |
| I.1001(k) | Card and            | \[Sp |      | \[\$\]* |         |
|           | Identification Card | ecif |      |         |         |
|           | Technology          | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Emerging Technology | *    |      | *       |         |
| I.1001(l) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Virtual Cards       | *    |      | *       |         |
| I.1001(m) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional Data     | *    |      | *       |         |
| I.1001(n) | Mining Tools        | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Optional ATM        | *    |      | *       |         |
| I.1001(o) | Products and        | \[Sp |      | \[\$\]* |         |
|           | Services for the    | ecif |      |         |         |
|           | Purchase Card       | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| I.1001(p) | Authorization       | \[Sp |      | \[\$\]* |         |
|           | Controls for the    | ecif |      |         |         |
|           | Fleet Card          | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Optional            | \$   | Face | *\[Net  | *       |
| I.1001(q) | Convenience Check   | 1000 | V    | Basis   | \[\$\]* |
|           | Products and        |      | alue | Points\ |         |
|           | Services (fleet     |      |      | ]*[^39] |         |
|           | transactions)       |      |      |         |         |
+-----------+---------------------+------+------+---------+---------+
|           |                     |      | *ea* | *       | *       |
|           |                     |      |      | \[Fixed | \[\$\]* |
|           |                     |      |      | Fee\]*  |         |
+-----------+---------------------+------+------+---------+---------+
| **CLIN**  | **Description**     | **   |      | **      |         |
|           |                     | Unit |      | Price** |         |
|           |                     | of** |      |         |         |
|           |                     |      |      |         |         |
|           |                     | **   |      |         |         |
|           |                     | Issu |      |         |         |
|           |                     | e**[ |      |         |         |
|           |                     | ^40] |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Software for the    | *    |      | *       |         |
| I.1001(r) | Fleet Card          | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Contact Chip Cards  | *    |      | *       |         |
| I.1001(s) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Foreign Currency    | *    |      | *       |         |
| I.1001(t) | Cards               | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+

**PURCHASE CARD SERVICES**

**TIER 1 REQUIREMENTS -- OPTION PERIOD 2 (3-YEARS)**

+---------+--------------+-----------+----------+---------+---------+
| *       | **D          | **Ev      | **Unit   | **Basis | **Ext   |
| *CLIN** | escription** | aluated** | of**     | Po      | ended** |
|         |              |           |          | ints/** |         |
|         |              | **Q       | *        |         | **Total |
|         |              | uantity** | *Issue** | **Price | **[^42] |
|         |              |           |          | **[^41] |         |
|         |              | **(Base   |          |         |         |
|         |              | Period)** |          |         |         |
+=========+==============+===========+==========+=========+=========+
| **P     | **Purchase** | **-**     | **-**    | ***-*** | ***\[   |
| .2001** |              |           |          |         | \$\]*** |
+---------+--------------+-----------+----------+---------+---------+
| P.      | Charge Card  | \$400,000 | Net      | *       | *       |
| 2001(a) | Products and |           | Charge   | \[Basis | \[\$\]* |
|         | Services     |           | Volume   | Po      |         |
|         |              |           |          | ints\]* |         |
+---------+--------------+-----------+----------+---------+---------+
| P.      | Debit Card   | \$400,000 | Net      | *       | *       |
| 2001(b) | Products and |           | Charge   | \[Basis | \[\$\]* |
|         | Services     |           | Volume   | Po      |         |
|         |              |           |          | ints\]* |         |
+---------+--------------+-----------+----------+---------+---------+
| P.      | Pre-paid     | \$400,000 | Net      | *       | *       |
| 2001(c) | Card         |           | Charge   | \[Basis | \[\$\]* |
|         | Products and |           | Volume   | Po      |         |
|         | Services     |           |          | ints\]* |         |
+---------+--------------+-----------+----------+---------+---------+
| P.      | Association  | \-        | *\[Sp    | *       | *       |
| 2001(d) | Program      |           | ecify\]* | \[\$\]* | \[\$\]* |
|         | Management   |           |          |         |         |
|         | Tools        |           |          |         |         |
+---------+--------------+-----------+----------+---------+---------+
| P.      | 24 hour EAS  | \-        | *\[Sp    | *       | *       |
| 2001(e) | Customer     |           | ecify\]* | \[\$\]* | \[\$\]* |
|         | Service      |           |          |         |         |
+---------+--------------+-----------+----------+---------+---------+
| P.      | Photo ID     | \-        | *\[Sp    | *       | *       |
| 2001(f) |              |           | ecify\]* | \[\$\]* | \[\$\]* |
+---------+--------------+-----------+----------+---------+---------+
| P.2001( | Convenience  | \$1,000   | Face     | *\[Net  | *       |
| g)      | Checks       |           | Value    | Basis   | \[\$\]* |
|         |              |           |          | Points\ |         |
|         |              |           |          | ]*[^43] |         |
+---------+--------------+-----------+----------+---------+---------+
|         |              |           | ea       | *       | *       |
|         |              |           |          | \[Fixed | \[\$\]* |
|         |              |           |          | Fee\]*  |         |
+---------+--------------+-----------+----------+---------+---------+
| P.      | Customized   | \-        | *\[Labor | *       | *       |
| 2001(h) | Services     |           | Ca       | \[\$\]* | \[\$\]* |
|         |              |           | tegories |         |         |
|         |              |           | as       |         |         |
|         |              |           | Appli    |         |         |
|         |              |           | cable\]* |         |         |
+---------+--------------+-----------+----------+---------+---------+
| P.      | Contactless  | \-        | *ea*     | *       | *       |
| 2001(i) | Chip Cards   |           |          | \[Fixed | \[\$\]* |
|         |              |           |          | Fee\]*  |         |
+---------+--------------+-----------+----------+---------+---------+

**TRAVEL CARD SERVICES**

**TIER 1 REQUIREMENTS -- OPTION PERIOD 2 (3-YEARS)**

+--------+---------------+-----------+----------+---------+---------+
| **     | **            | **Ev      | **Unit   | **Basis | **Ext   |
| CLIN** | Description** | aluated** | of**     | Po      | ended** |
|        |               |           |          | ints/** |         |
|        |               | **Q       | *        |         | **Total |
|        |               | uantity** | *Issue** | **Price | **[^45] |
|        |               |           |          | **[^44] |         |
|        |               | **(Base   |          |         |         |
|        |               | Period)** |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| **T.   | **Travel**    | **-**     | **-**    | ***-*** | ***\[   |
| 2001** |               |           |          |         | \$\]*** |
+--------+---------------+-----------+----------+---------+---------+
| T.2001 | Charge Card   | \$400,000 | Net      | *       | *       |
| (a)(i) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services      |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| T      | Charge Card   | \$400,000 | Net      | *       | *       |
| .2001( | Products and  |           | Charge   | \[Basis | \[\$\]* |
| a)(ii) | Services IBA  |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| T.2    | Debit Card    | \$400,000 | Net      | *       | *       |
| 001(b) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services CBA  |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| T.2    | Pre-paid Card | \$400,000 | Net      | *       | *       |
| 001(c) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services      |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| T.2    | Association   | \-        | *\[Sp    | *       | *       |
| 001(d) | Program       |           | ecify\]* | \[\$\]* | \[\$\]* |
|        | Management    |           |          |         |         |
|        | Tools         |           |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| T.2    | 24 hour EAS   | \-        | *\[Sp    | *       | *       |
| 001(e) | Customer      |           | ecify\]* | \[\$\]* | \[\$\]* |
|        | Service       |           |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| T.2    | Photo ID      | \-        | *\[Sp    | *       | *       |
| 001(f) |               |           | ecify\]* | \[\$\]* | \[\$\]* |
+--------+---------------+-----------+----------+---------+---------+
| T.2    | Travelers     | \$1,000   | Face     | *\[Net  | *       |
| 001(g) | Checks        |           | Value    | Basis   | \[\$\]* |
|        |               |           |          | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
|        |               |           | ea       | *       | *       |
|        |               |           |          | \[Fixed | \[\$\]* |
|        |               |           |          | Fee\]*  |         |
+--------+---------------+-----------+----------+---------+---------+
| T.2    | ATM Products  | \-        | *\[Sp    | *       | *       |
| 001(h) | and Services  |           | ecify\]* | \[\$\]* | \[\$\]* |
+--------+---------------+-----------+----------+---------+---------+
| T.2    | Customized    | \-        | *\[Labor | *       | *       |
| 001(i) | Services      |           | Ca       | \[\$\]* | \[\$\]* |
|        |               |           | tegories |         |         |
|        |               |           | as       |         |         |
|        |               |           | Appli    |         |         |
|        |               |           | cable\]* |         |         |
+--------+---------------+-----------+----------+---------+---------+
| T.2    | Contactless   | \-        | *ea*     | *       | *       |
| 001(k) | Chip Cards    |           |          | \[Fixed | \[\$\]* |
|        |               |           |          | Fee\]*  |         |
+--------+---------------+-----------+----------+---------+---------+

**FLEET CARD SERVICES**

**TIER 1 REQUIREMENTS -- OPTION PERIOD 2 (3-YEARS)**

+--------+---------------+-----------+----------+---------+---------+
| **     | **            | **Ev      | **Unit   | **Basis | **Ext   |
| CLIN** | Description** | aluated** | of**     | Po      | ended** |
|        |               |           |          | ints/** |         |
|        |               | **Q       | *        |         | **Total |
|        |               | uantity** | *Issue** | **Price | **[^47] |
|        |               |           |          | **[^46] |         |
|        |               | **(Base   |          |         |         |
|        |               | Period)** |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| **F.   | **Fleet**     | \-        | \-       | *-*     | *       |
| 2001** |               |           |          |         | \[\$\]* |
+--------+---------------+-----------+----------+---------+---------+
| F.2    | Charge Card   | \$400,000 | Net      | *       | *       |
| 001(a) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services      |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| F.2    | Debit Card    | \$400,000 | Net      | *       | *       |
| 001(b) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services      |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| F.2    | Association   | \-        | *\[Sp    | *       | *       |
| 001(c) | Program       |           | ecify\]* | \[\$\]* | \[\$\]* |
|        | Management    |           |          |         |         |
|        | Tools         |           |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| F.2    | 24 hour EAS   | \-        | *\[Sp    | *       | *       |
| 001(d) | Customer      |           | ecify\]* | \[\$\]* | \[\$\]* |
|        | Service       |           |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| F.2    | Photo ID      | \-        | *\[Sp    | *       | *       |
| 001(e) |               |           | ecify\]* | \[\$\]* | \[\$\]* |
+--------+---------------+-----------+----------+---------+---------+
| F.2    | Customized    | \-        | *\[Labor | *       | *       |
| 001(f) | Services      |           | Ca       | \[\$\]* | \[\$\]* |
|        |               |           | tegories |         |         |
|        |               |           | as       |         |         |
|        |               |           | Appli    |         |         |
|        |               |           | cable\]* |         |         |
+--------+---------------+-----------+----------+---------+---------+
| F.2    | Contactless   | \-        | *ea*     | *       | *       |
| 001(g) | Chip Cards    |           |          | \[Fixed | \[\$\]* |
|        |               |           |          | Fee\]*  |         |
+--------+---------------+-----------+----------+---------+---------+

**INTEGRATED CARD SERVICES**

**TIER 1 REQUIREMENTS -- OPTION PERIOD 2 (3-YEARS)**

+--------+---------------+-----------+----------+---------+---------+
| **     | **            | **Ev      | **Unit   | **Basis | [^4     |
| CLIN** | Description** | aluated** | of**     | Po      | 8]**Ext |
|        |               |           |          | ints/** | ended** |
|        |               | **Q       | *        |         |         |
|        |               | uantity** | *Issue** | **      | **Total |
|        |               |           |          | Price** | **[^49] |
|        |               | **(Base   |          |         |         |
|        |               | Period)** |          |         |         |
+========+===============+===========+==========+=========+=========+
| **I.   | *             | \-        | \-       | *-*     | *-*     |
| 2001** | *Integrated** |           |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| I.2001 | Charge Card   | \$400,000 | Net      | *       | *       |
| (a)(i) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services IBA  |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| I      | Charge Card   | \$400,000 | Net      | *       | *       |
| .2001( | Products and  |           | Charge   | \[Basis | \[\$\]* |
| a)(ii) | Services CBA  |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| I.2    | Debit Card    | \$400,000 | Net      | *       | *       |
| 001(b) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services      |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| I.2    | Pre-paid Card | \$400,000 | Net      | *       | *       |
| 001(c) | Products and  |           | Charge   | \[Basis | \[\$\]* |
|        | Services      |           | Volume   | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
| I.2    | Association   | \-        | *\[Sp    | *       | *       |
| 001(d) | Program       |           | ecify\]* | \[\$\]* | \[\$\]* |
|        | Management    |           |          |         |         |
|        | Tools         |           |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| I.2    | 24 hour EAS   | \-        | *\[Sp    | *       | *       |
| 001(e) | Customer      |           | ecify\]* | \[\$\]* | \[\$\]* |
|        | Service       |           |          |         |         |
+--------+---------------+-----------+----------+---------+---------+
| I.2    | Photo ID      | \-        | *\[Sp    | *       | *       |
| 001(f) |               |           | ecify\]* | \[\$\]* | \[\$\]* |
+--------+---------------+-----------+----------+---------+---------+
| I.2    | Convenience   | \$1,000   | Face     | *\[Net  | *       |
| 001(g) | Checks        |           | Value    | Basis   | \[\$\]* |
|        |               |           |          | Points\ |         |
|        |               |           |          | ]*[^50] |         |
+--------+---------------+-----------+----------+---------+---------+
|        |               |           | ea       | *       | *       |
|        |               |           |          | \[Fixed | \[\$\]* |
|        |               |           |          | Fee\]*  |         |
+--------+---------------+-----------+----------+---------+---------+
| I.2    | Travelers     | \$1,000   | Face     | *\[Net  | *       |
| 001(h) | Checks        |           | Value    | Basis   | \[\$\]* |
|        |               |           |          | Po      |         |
|        |               |           |          | ints\]* |         |
+--------+---------------+-----------+----------+---------+---------+
|        |               |           | ea       | *       | *       |
|        |               |           |          | \[Fixed | \[\$\]* |
|        |               |           |          | Fee\]*  |         |
+--------+---------------+-----------+----------+---------+---------+
| I.2    | ATM Products  | \-        | *\[Sp    | *       | *       |
| 001(i) | and Services  |           | ecify\]* | \[\$\]* | \[\$\]* |
+--------+---------------+-----------+----------+---------+---------+
| I.2    | Customized    | \-        | *\[Labor | *       | *       |
| 001(j) | Services      |           | Ca       | \[\$\]* | \[\$\]* |
|        |               |           | tegories |         |         |
|        |               |           | as       |         |         |
|        |               |           | Appli    |         |         |
|        |               |           | cable\]* |         |         |
+--------+---------------+-----------+----------+---------+---------+
| I.2    | Contactless   | \-        | *ea*     | *       | *       |
| 001(k) | Chip Cards    |           |          | \[Fixed | \[\$\]* |
|        |               |           |          | Fee\]*  |         |
+--------+---------------+-----------+----------+---------+---------+

**VALUE ADDED PRODUCT AND SERVICE OFFERINGS (PURCHASE, TRAVEL, FLEET,
INTEGRATED)**

**TIER 2 REQUIREMENTS -- OPTION PERIOD 2 (3-YEARS)**

+-----------+---------------------+------+------+---------+---------+
| **CLIN**  | **Description**     | **   |      | **      |         |
|           |                     | Unit |      | Price** |         |
|           |                     | of** |      |         |         |
|           |                     |      |      |         |         |
|           |                     | **   |      |         |         |
|           |                     | Issu |      |         |         |
|           |                     | e**[ |      |         |         |
|           |                     | ^51] |      |         |         |
+===========+=====================+======+======+=========+=========+
| **        | **Value Added       | *    |      | **-**   |         |
| VP.2001** | Purchase**          | *-** |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| P.2001(a) | Authorization       | \[Sp |      | \[\$\]* |         |
|           | Controls            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Software            | *    |      | *       |         |
| P.2001(b) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| P.2001(c) | International       | \[Sp |      | \[\$\]* |         |
|           | Customer Service    | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Inter               | *    |      | *       |         |
| P.2001(d) | /Intra-Governmental | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Electronic Merchant | *    |      | *       |         |
| P.2001(e) | Payment             | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Commercially        | *    |      | *       |         |
| P.2001(f) | Offered Convenience | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Net Billing         | *    |      | *       |         |
| P.2001(g) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Card Sleeves        | *    |      | *       |         |
| P.2001(h) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Real Time Web       | *    |      | *       |         |
| P.2001(i) | Assistance          | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Combined Charge     | *    |      | *       |         |
| P.2001(j) | Card and            | \[Sp |      | \[\$\]* |         |
|           | Identification Card | ecif |      |         |         |
|           | Technology          | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Emerging Technology | *    |      | *       |         |
| P.2001(k) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Virtual Cards       | *    |      | *       |         |
| P.2001(l) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional Data     | *    |      | *       |         |
| P.2001(m) | Mining Tools        | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Optional ATM        | *    |      | *       |         |
| P.2001(n) | Products and        | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Contact Chip Cards  | *    |      | *       |         |
| P.2001(o) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Foreign Currency    | *    |      | *       |         |
| P.2001(p) | Cards               | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| **        | **Value Added       | \-   |      | \-      |         |
| VT.2001** | Travel**            |      |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| T.2001(a) | Authorization       | \[Sp |      | \[\$\]* |         |
|           | Controls            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Software            | *    |      | *       |         |
| T.2001(b) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| T.2001(c) | International       | \[Sp |      | \[\$\]* |         |
|           | Customer Service    | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Email Alert Service | *    |      | *       |         |
| T.2001(d) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Inter               | *    |      | *       |         |
| T.2001(e) | /Intra-Governmental | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| **CLIN**  | **Description**     | **   |      | **      |         |
|           |                     | Unit |      | Price** |         |
|           |                     | of** |      |         |         |
|           |                     |      |      |         |         |
|           |                     | **   |      |         |         |
|           |                     | Issu |      |         |         |
|           |                     | e**[ |      |         |         |
|           |                     | ^52] |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Electronic Merchant | *    |      | *       |         |
| T.2001(f) | Payment             | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Commercially        | *    |      | *       |         |
| T.2001(g) | Offered Convenience | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Net Billing         | *    |      | *       |         |
| T.2001(h) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Card Sleeves        | *    |      | *       |         |
| T.2001(i) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Real Time Web       | *    |      | *       |         |
| T.2001(j) | Assistance          | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Combined Charge     | *    |      | *       |         |
| T.2001(k) | Card and            | \[Sp |      | \[\$\]* |         |
|           | Identification Card | ecif |      |         |         |
|           | Technology          | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Emerging Technology | *    |      | *       |         |
| T.2001(l) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Virtual Cards       | *    |      | *       |         |
| T.2001(m) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional Data     | *    |      | *       |         |
| T.2001(n) | Mining Tools        | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Contact Chip Cards  | *    |      | *       |         |
| T.2001(p) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Foreign Currency    | *    |      | *       |         |
| T.2001(q) | Cards               | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| **        | **Value Added       | \-   |      | *-*     |         |
| VF.2001** | Fleet**             |      |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| F.2001(a) | Authorization       | \[Sp |      | \[\$\]* |         |
|           | Controls            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Software            | *    |      | *       |         |
| F.2001(b) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | International       | *    |      | *       |         |
| F.2001(c) | Customer Service    | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Email Alert Service | *    |      | *       |         |
| F.2001(d) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Inter               | *    |      | *       |         |
| F.2001(e) | /Intra-Governmental | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Electronic Merchant | *    |      | *       |         |
| F.2001(f) | Payment             | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Commercially        | *    |      | *       |         |
| F.2001(g) | Offered Convenience | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Card Sleeves        | *    |      | *       |         |
| F.2001(h) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Real Time Web       | *    |      | *       |         |
| F.2001(i) | Assistance          | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Combined Charge     | *    |      | *       |         |
| F.2001(j) | Card and            | \[Sp |      | \[\$\]* |         |
|           | Identification Card | ecif |      |         |         |
|           | Technology          | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Emerging Technology | *    |      | *       |         |
| F.2001(k) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Virtual Cards       | *    |      | *       |         |
| F.2001(l) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional Data     | *    |      | *       |         |
| F.2001(m) | Mining Tools        | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| F.2001(n) | Authorization       | \[Sp |      | \[\$\]* |         |
|           | Controls for the    | ecif |      |         |         |
|           | Fleet Card          | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| **CLIN**  | **Description**     | **   |      | **      |         |
|           |                     | Unit |      | Price** |         |
|           |                     | of** |      |         |         |
|           |                     |      |      |         |         |
|           |                     | **   |      |         |         |
|           |                     | Issu |      |         |         |
|           |                     | e**[ |      |         |         |
|           |                     | ^53] |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Optional            | \$   | Face | *\[Net  | *       |
| F.2001(o) | Convenience Check   | 1000 | V    | Basis   | \[\$\]* |
|           | Products and        |      | alue | Points\ |         |
|           | Services            |      |      | ]*[^54] |         |
+-----------+---------------------+------+------+---------+---------+
|           |                     |      | *ea* | *       | *       |
|           |                     |      |      | \[Fixed | \[\$\]* |
|           |                     |      |      | Fee\]*  |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Contact Chip Cards  | *    |      | *       |         |
| F.2001(p) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Foreign Currency    | *    |      | *       |         |
| F.2001(q) | Cards               | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| **        | **Value Added       | \-   |      | *-*     |         |
| VI.2001** | Integrated**        |      |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| I.2001(a) | Authorization       | \[Sp |      | \[\$\]* |         |
|           | Controls            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Software            | *    |      | *       |         |
| I.2001(b) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | International       | *    |      | *       |         |
| I.2001(c) | Customer Service    | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Email Alert Service | *    |      | *       |         |
| I.2001(d) | (travel and fleet   | \[Sp |      | \[\$\]* |         |
|           | transactions)       | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Inter               | *    |      | *       |         |
| I.2001(e) | /Intra-Governmental | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Electronic Merchant | *    |      | *       |         |
| I.2001(f) | Payment             | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Commercially        | *    |      | *       |         |
| I.2001(g) | Offered Convenience | \[Sp |      | \[\$\]* |         |
|           | Services            | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Net Billing         | *    |      | *       |         |
| I.2001(h) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Card Sleeves        | *    |      | *       |         |
| I.2001(i) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Real Time Web       | *    |      | *       |         |
| I.2001(j) | Assistance          | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Combined Charge     | *    |      | *       |         |
| I.2001(k) | Card and            | \[Sp |      | \[\$\]* |         |
|           | Identification Card | ecif |      |         |         |
|           | Technology          | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Emerging Technology | *    |      | *       |         |
| I.2001(l) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Virtual Cards       | *    |      | *       |         |
| I.2001(m) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional Data     | *    |      | *       |         |
| I.2001(n) | Mining Tools        | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Optional ATM        | *    |      | *       |         |
| I.2001(o) | Products and        | \[Sp |      | \[\$\]* |         |
|           | Services for the    | ecif |      |         |         |
|           | Purchase Card       | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Additional          | *    |      | *       |         |
| I.2001(p) | Authorization       | \[Sp |      | \[\$\]* |         |
|           | Controls for the    | ecif |      |         |         |
|           | Fleet Card          | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Optional            | \$   | Face | *\[Net  | *       |
| I.2001(q) | Convenience Check   | 1000 | V    | Basis   | \[\$\]* |
|           | Products and        |      | alue | Points\ |         |
|           | Services (fleet     |      |      | ]*[^55] |         |
|           | transactions)       |      |      |         |         |
+-----------+---------------------+------+------+---------+---------+
|           |                     |      | *ea* | *       | *       |
|           |                     |      |      | \[Fixed | \[\$\]* |
|           |                     |      |      | Fee\]*  |         |
+-----------+---------------------+------+------+---------+---------+
| **CLIN**  | **Description**     | **   |      | **      |         |
|           |                     | Unit |      | Price** |         |
|           |                     | of** |      |         |         |
|           |                     |      |      |         |         |
|           |                     | **   |      |         |         |
|           |                     | Issu |      |         |         |
|           |                     | e**[ |      |         |         |
|           |                     | ^56] |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Software for the    | *    |      | *       |         |
| I.2001(r) | Fleet Card          | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Contact Chip Cards  | *    |      | *       |         |
| I.2001(s) |                     | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+
| V         | Foreign Currency    | *    |      | *       |         |
| I.2001(t) | Cards               | \[Sp |      | \[\$\]* |         |
|           |                     | ecif |      |         |         |
|           |                     | y\]* |      |         |         |
+-----------+---------------------+------+------+---------+---------+

**SCHEDULE OF SERVICES**

# C.1 GENERAL SCOPE AND TERMS  {#c.1-general-scope-and-terms .unnumbered}

Since 1998, with a comprehensive portfolio of program offerings that
includes purchase, travel, fleet, and integrated cards, the GSA
SmartPay® program has supported efficient procurement by providing an
effective payment mechanism to agencies/organizations across the
Government. The program has grown significantly since inception due to
increased adoption by agencies and will continue to do so as the
Government realizes the potential benefits of the data that the program
yields and the increased convenience afforded by the products and
services it provides. For the agencies, organizations, and tribal
nations that participate in the program, charge cards provide a quick
and convenient tool for purchase, travel, and fleet transactions.

While the GSA SmartPay® program will continue adding value to the
Government in its current form, the program has widened its role to
provide for the anticipated future needs of customers. Reviews and
customer feedback have identified many potential opportunities for
improving delivery of the program to customers. These opportunities are
aligned with changes in technology, new government initiatives, and
regulations such as the OMB Circular A-123, Appendix B and the Federal
Information Security Management Act (FISMA) that impose increased
requirements. The GSA SmartPay® program is placing increased focus on:

-   Customer service excellence through improved service support, better
    customer tools, and greater responsiveness to evolving customer
    needs (e.g., emergency card use, strategic sourcing, tax
    reclamation);

-   Partnerships in program management, control, and oversight to reduce
    fraud, waste, and abuse;

-   Innovation in meeting unique government requirements, particularly
    relating to data management;

-   Products and services that will make the future government charge
    card program more secure;

-   Renewed focus on data management and reporting; and

-   Additional product offerings beyond the traditional charge card
    services.

The Government views the master contract as the key to the future of
government business processes by serving as the platform for a wide
range of services supported through card and cardless technology.
Additional services include a potential data warehouse that will enhance
program management and monitoring.

Card-based procurement has played a key role in transforming government
procurement. Ease of use, greater accountability, widespread
distribution, and familiarity with the use of cards has helped to make
charge cards a significant procurement and payment mechanism. There are
currently over 2.6 million cards government-wide, distributed throughout
350 agencies and organizations that participate in the GSA SmartPay®
program. In Fiscal Year 2005, nearly \$25 billion was spent on
approximately 92 million transactions. This widespread use is driven in
part by some departments requiring card use for all micropurchases and
for the expenses of frequent travelers.

The functionality and widespread acceptance of cards has helped to make
them a leading method of procurement and payment. The benefits of card
payment have helped them to become the method of choice for small
purchases, travel expenses, and fleet applications. Furthermore, the
adaptability of cards to online and phone purchases aligns with emerging
trends in the purchasing market. Account management systems for charge
card programs also provide effective tools to prevent unauthorized
purchases, such as card limits, merchant blocking, and fraud detection
controls. Transaction data and reports generated by the program may
increase the Government's ability to review purchases and to maintain
accountability for spending. Such reports are crucial in providing
agency/organization leadership with details of its spending habits to
help with the management of card-based strategic sourcing and funds.

The benefits of the program are broader than ease of use alone. A 2005
purchase card study conducted by Palmer and Gupta estimated an average
savings of \$67.38 per transaction when purchase cards are used instead
of traditional paper-based purchase orders. As agencies/organizations
have increasingly used card-based processes instead of paper-based
processes for micropurchases over the last decade, card-based payments
have become ingrained into the federal government procurement process.
As a result, the infrastructure for non-card alternatives has become
either obsolete or cannot be implemented in a timely manner without an
adverse impact to the Government. Today, this program is essential to
ensure government-wide continuity of operations.

## BACKGROUND 

CP.1.1 PURCHASE SPECIFIC

*Regulatory:* The Federal Acquisition Regulation (FAR) and
agency/organization supplements direct how the Government acquires
supplies and services.

*Program History:* Piloted in 1986, the Purchase Card Program began with
24 federal agencies. The success of the program led the Office of
Management and Budget (OMB) to request that GSA acquire purchase card
services on a government-wide basis. The first contract was
competitively awarded by GSA in 1989, and the second contract was
competitively awarded in 1994. The commercial Purchase Card Business
Line was integrated into the GSA SmartPay® contract awarded on February
10, 1998. To illustrate the growth of this business line in terms of
dollars, transactions, and cardholders, see historic program data found
in the most updated charge card performance summary on the GSA SmartPay®
website.

CT.1.1 TRAVEL SPECIFIC

*Regulatory:* Under federal regulations, agencies/organizations may pay
for government travel with Government Transportation Requests (GTR\'s),
charge instruments under contract to the Government, and in rare
instances, cash. If the Federal Travel Regulation (FTR) is changed to
remove restrictions prohibiting the use of the travel card for local
travel, then use of the card for local travel will be available to GSA
SmartPay® customer agencies/organizations, provided travel charge card
management criteria established by GSA and/or agencies/organizations are
met, and prior authorization is obtained from the GSA SmartPay® Program
Office.

*General:* Individually billed charge card accounts are used to pay for
official and local travel and other travel-related expenses. The
Government reimburses employees only for authorized and allowable
expenses. Any amounts charged in excess of the allowable reimbursement
are paid to the Contractor out of the employee\'s personal funds. The
travel card is to be used for official government use only.

Centrally billed charge card accounts are established by some
agencies/organizations to pay for official travel charges and for other
official travel-related expenses under special circumstances. Normally,
charge cards are not issued in conjunction with centrally billed
accounts. However, under certain circumstances, cards may be issued
against a centrally billed account.

The majority of federal agency employees and uniformed members of the
armed services purchase common carrier transportation tickets for
official travel through third-party arrangements through the E-Gov
Travel Service (ETS) for civilian agencies or the Defense Travel System
(DTS) for Department of Defense. Agencies may also make purchases
through Travel Management Centers (TMCs) and Commercial Travel Offices
(CTOs), as well as other government contracts. 

*Program History:* From 1983 to 1998, GSA contracted for a Travel and
Transportation Payment and Expense Control System for official travel
expenses. The system consists of individually billed employee accounts
with and without automated teller machine (ATM) access, centrally billed
accounts (CBA) and travelers checks for use in connection with official
government travel and travel-related expenses on a domestic and
international basis. Prior to the inception of this system,
non-commercial payment practices were utilized by agencies/organizations
who implemented their own separate travel programs. Most
agencies/organizations used GTR's, which were a cumbersome technique
requiring significant control mechanisms. This approach led to excessive
costs and inconsistencies in implementation and management of the travel
programs. Under this program, there was no payment mechanism, other than
the GTR, in place for airlines to ensure eligibility for negotiated
airfares.

The commercial Travel Card Business Line was integrated into the GSA
SmartPay® contract awarded on February 10, 1998. To illustrate the
growth of this business line in terms of sales, participating
agencies/organizations, and cardholders, see historic program data found
in the most updated charge card performance summary on the GSA SmartPay®
website.

CF.1.1 FLEET SPECIFIC

*Program History:* The Defense Energy Support Center (DESC) is
responsible for purchasing fuel for the Federal Government. Prior to
1979, the DESC contracts allowed each agency/organization to issue their
own cards to be used as payment mechanisms.

In 1979, the General Services Administration (GSA) began procuring
plastic card services which included inventory management. Each
agency/organization was assigned specific account ranges within the
overall account numbering scheme assigned by the American Petroleum
Institute to the Federal Government. The card Contractor maintained a
list of billing office addresses for each account (obtained when the
cards were ordered). This information was distributed to all fuel
merchants under the DESC contracts. The fuel merchants then invoiced
each account individually. The DESC contracted with the fuel merchants
to ensure taxes were deducted and that the GSA card was accepted as a
payment mechanism. GSA contracted for the issuance and distribution of
the cards. Each agency/organization was responsible for payment from
each fuel merchant at which the card was used. Both the current DESC
fuel contract program and the GSA plastic card program expired in May
1997.

In October of 1996, GSA issued a solicitation for commercial fleet
charge card services. Detailed fuel data from the fuel merchants was
required; however, only pricing data was required for maintenance
purchases. That contract was awarded on December 27, 1996.

The commercial Fleet Card Business Line was integrated into the GSA
SmartPay® contract awarded on February 10, 1998. To illustrate the
growth of this business line in terms of sales, participating
agencies/organizations, and cardholders, see historic program data found
in the most updated charge card performance summary on the GSA SmartPay®
website.

CI.1.1 INTEGRATED SPECIFIC

*Regulatory*: The following regulations apply as applicable: the Federal
Acquisition Regulation (FAR) and agency supplements direct how the
Government acquires supplies and services. Government Travel Regulations
allow agencies/organizations to pay for government travel with
Government Transportation Requests (GTRs), charge instruments under
contract to the Government, and in rare instances, cash. The Defense
Energy Support Center (DESC) is responsible for purchasing fuel for the
federal government. Prior to 1979, the DESC contracts allowed each
agency/organization to issue their own cards to be used as payment
mechanisms. For additional information see CP.1.1 Purchase Specific,
CT.1.1 Travel Specific, and CF.1.1 Fleet Specific.

*Program History:* Under the current GSA SmartPay® contract, the
Department of the Interior implemented an integrated charge card
program. Through a collaborative effort across traditional program
lines, purchase, travel, and fleet were combined creating the largest
integrated card program in either the public or private sector.

An initial decision was made to award all three business lines travel,
purchase, and fleet to the same Contractor in order to implement an
integrated card program from the beginning, or to have the option to
move to an integrated card further into the contract's period of
performance.

An integrated card program may also include other cards (e.g., the
Department of Interior, Bureau of Land Management uses a Uniform Card to
manage acquisition of uniform components).

## SCOPE OF WORK 

The purpose of the master contract is to provide a worldwide procurement
and payment mechanism to support authorized purchases, expenses, to
streamline purchase and payment systems for the Purchase, Travel, Fleet,
and Integrated Business Lines. All financial, management, and
administrative products and services, current and emerging, that assist
in the support of authorized purchases, expenses, and streamlining
purchase and payment systems, fall within the scope of this contract.
The Contractor shall provide the necessary products and services to
accomplish all of the requirements stated herein.

Agencies/organizations that have agreed to participate in one or more of
the core business line(s) under the GSA SmartPay® 2 contract have signed
a User Participation Agreement. By signing the agreement, participants
are precluded from purchasing similar core fleet, travel, purchase
and/or integrated card products and services outside of the GSA
SmartPay® 2 program.

If an agency/organization chooses to opt out of the program at a later
date, the agency/organization must notify the GSA contracting officer at
least 90 days prior to the date the agency/organization leaves the
program. The intention of this approach is to incentivize Contractors to
provide high levels of customer service. If an agency/organization
chooses to leave, it is the agency's/organization's responsibility to
terminate for convenience at the task order level or choose not to
exercise its next task order option.

CP.1.2 SCOPE OF CONTRACT FOR PURCHASE CARD

This contract is to provide a purchase card and associated services,
including additional product and service offerings and value added
product and service offerings as described herein.

a\) The following activities are authorized to use this contract:

> 1\) Any executive agency (as defined in 40 U.S.C. § 102 (executive
> departments or independent establishments in the executive branch of
> the Government, including wholly owned government corporations)) and
> except those entities specified in subparagraph 9;
>
> 2\) The United States Postal Service;
>
> 3\) The Tennessee Valley Authority;
>
> 4\) Federal agencies, as defined in 40 U.S.C. § 102, not specified in
> b) below;
>
> 5\) Non-appropriated fund instrumentalities;
>
> 6\) Government cost-reimbursable Contractors when authorized in
> writing by a federal agency contracting office pursuant to 48 CFR
> 51.1;
>
> 7\) Mixed-ownership Government corporations as defined in 31 U.S.C.§
> 9101;
>
> 8\) The Government of the District of Columbia; and
>
> 9\) Any other entity authorized to use GSA sources of supply.

b\) The Contractor is required to provide centrally billed accounts for
the following organizations: Employees of Tribes or Tribal Organizations
when performing functions necessary to carry out their responsibilities
that fall within the scope of their current Indian Self Determination
and Education Assistance Act contract, grant, cooperative agreement, or
funding agreement with the Department of the Interior or the Department
of Health and Human Services, when such Tribe or Tribal Organization has
been added to the master contract as a participant by the GSA
Contracting Officer. Each eligible Tribe or Tribal Organization will be
added individually by the GSA Contracting Officer (in writing to the
master Contractors) at the sole discretion of the Government and at no
additional cost to the Government.

> 1\) Prior to the GSA Contracting Officer adding a Tribe or Tribal
> Organization as a participant, the Tribe or Tribal Organization will
> be required to submit an application for approval to use GSA sources
> of supply.
>
> 2\) If, at any time during the contract, the Tribe or Tribal
> organization ceases having a contract, grant, cooperative agreement or
> funding agreement under the Indian Self Determination and Education
> Assistance Act, such Tribe or Tribal Organization shall cease being
> eligible to use the master contract. If the Tribe or Tribal
> Organization subsequently enters into a new contract, grant,
> cooperative agreement, or funding agreement under the Indian Self
> Determination and Education Assistance Act, the GSA Contracting
> Officer may again authorize the Tribe or Tribal Organization as a
> participant.

CT.1.2 SCOPE OF CONTRACT FOR TRAVEL CARD

This contract is to provide a travel payment card and associated
services, including additional product and service offerings and value
added product and service offerings as described herein. As the GSA
travel card is the only form of card payment that is required to be
accepted under City Pair Program, when changes are made to the City Pair
contracts, analogous changes will be made to the travel card contracts
at the discretion of the GSA Contracting Officer and at no cost to the
Government.

a\) Mandatory Users of the City Pair Program: Mandatory users for coach
class service are---

> 1\) All uniformed personnel and civilian employees of the Department
> of Defense including military reservists traveling to and from
> inactive duty training when authorized by the Department of Defense.
>
> 2\) Civilian employees of agencies of the U.S. Government as defined
> in 5 U.S.C. § 5701; for purposes of this provision, an agency of the
> U.S. Government as defined in 5 U.S.C. § 5701 means:
>
> \(a\) An executive agency (executive department, Government
> corporation owned by the Government of the United States, or an
> independent establishment);
>
> \(b\) A military department (Department of the Army, Department of the
> Navy, and Department of the Air Force);
>
> \(c\) An office, agency, or other establishment in the legislative
> branch; but does not include a Government controlled corporation
> (mixed-ownership Government corporation); a member of Congress; or an
> office or committee of either House of Congress or of the two Houses
> and does not include the Government of the District of Columbia.
>
> 3\) Uniformed members of the U.S. Coast Guard, the Public Health
> Service and the National Oceanic and Atmospheric Administration;
>
> 4\) Fact and expert witnesses traveling pursuant to a court order, a
> witness authorization agreement or other authorizing document issued
> by a court of competent jurisdiction or a federal agency;
>
> 5\) Any other person(s) authorized to travel DIRECTLY at Government
> expense (including dependents where authorized by law or regulation)
> with the exception of Contractors;

6\) Employees of the Legal Services Corporation (except grantees);

7\) Employees of the Neighborhood Reinvestment Corporation;

> 8\) Employees of the U.S. Air Force, U.S. Navy, U.S. Marine Corps, and
> the U.S. Army non-appropriated fund instrumentalities;
>
> \(9\) Attorneys, experts, and other persons traveling primarily in
> connection with carrying out responsibilities under 18 U.S.C. § 3006A,
> (representation for any person financially unable to obtain adequate
> representation);

10) Federal employees of the Farm Credit System Insurance Corporation;

11) Federal employees of the Federal Deposit Insurance Corporation.

When any of (1) through (11) above travel at Government expense except
military reservists traveling to and from inactive training;

12\) Employees of the Farm Credit Administration when traveling on
official Government business;

13\) Employees of the Government of the Commonwealth of the Northern
Mariana Islands on official travel;

> 14\) Persons traveling on behalf of the American Red Cross National
> Sector for the purpose of overseas activities, or U.S. activities that
> support the organization\'s overseas operations (except Contractors
> working for the American Red Cross);
>
> 15\) Employees of a tribe or tribal organization when performing
> travel necessary to carry out a contract, grant, or funding or
> cooperative agreement under the Indian Self-Determination and
> Education Assistance Act when such tribe or tribal organization has
> been added to the contract as a mandatory user by the Contracting
> Officer pursuant to this clause. Each eligible tribe or tribal
> organization will be added individually as a mandatory user by the GSA
> Contracting Officer (in writing to the master Contractors) at the sole
> discretion of the Government and at no additional cost to the
> Government.[^57]

A list of tribes or tribal organizations that are mandatory users may be
found at: <http://fss.gsa.gov/citypairs/tribeslist.cfm>

16) Employees of and participants in the Eisenhower Exchange Fellowship
    Program when performing travel necessary to carry out the provisions
    of 20 U.S.C. § 5201.

17) Employees of the foundations established by Acts of Congress to
    solicit private sector funds on behalf of federal land management
    agencies for official travel, including, but not limited to:

```{=html}
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```
a.  National Park Foundation

b.  National Fish and Wildlife Foundation

> 18\) District of Columbia Courts

b\) Non-Mandatory Users of the City Pair Program: Non-mandatory users
may request contract service on an optional basis. Contract carriers
may, but are not required to, furnish any requested service to
non-mandatory users. Non-mandatory users are---

> 1\) All members and employees of the U.S. Congress; employees of the
> Judicial Branch of the Government; employees of the U.S. Postal
> Service; U.S. Foreign Service Officers; and employees of any agencies
> who are not subject to the provisions of 5 U.S.C. § 5701-09.

2\) DOD recruits traveling from Military Entrance Processing Stations
(MEPS).

> 3\) Groups of 10 or more passengers traveling together on the same
> day, on the same flight, for the same mission requiring group
> integrity, and identified as a group by the travel management system
> upon booking.

c\) City Pair Program Ineligible Users: Ineligible users in this
category, upon approval of the GSA Contracting Officer, may request a
centrally billed account and, if specifically authorized by the GSA
Contracting Officer, may request individual cards. Users in this
category are not anticipated to be permitted to participate in the City
Pair Program and receive the city pair fares.

1\) Government cost-reimbursable Contractors when authorized in writing
by a federal agency pursuant to 48 CFR 51.1.

2\) Any other entity authorized to use GSA sources of supply.

CF.1.2 SCOPE OF CONTRACT FOR THE FLEET CARD

This contract is to provide a fuel/maintenance fleet card for vehicles,
equipment, aviation[^58] (including airports, airbuses, and associated
services), small marine vessels and large marine vessels (including
ocean going ships, barges, tugs, dredges, and other marine conveyances
that are not required to utilize DESC as the required integrated
material manager for bunker fuel[^59] and associated services),
including additional product and service offerings; and value added
product and service offerings as described herein.

a\) The following activities are also authorized to use this contract:

> 1\) Any executive agency (as defined in 40 U.S.C. § 102 (executive
> departments or independent establishments in the executive branch of
> the Government, including wholly owned government corporations))
> except those entities specified in subparagraph 9);

2\) The United States Postal Service;

3\) The Tennessee Valley Authority;

4\) Federal agencies, as defined in 40 U.S.C. § 102, not specified in b)
below;

5\) Non-appropriated fund instrumentalities;

> 6\) Government cost-reimbursable Contractors when authorized in
> writing by a federal agency pursuant to 48 CFR 51.1;

7\) Mixed-ownership Government corporations as defined in 31 U.S.C. §
9101;

8\) The Government of the District of Columbia; and

> 9\) Any other entity authorized to use GSA sources of supply.

b\) The Contractor is required to provide centrally billed accounts for
the following organizations: Employees of Tribes or Tribal Organizations
when performing fleet functions necessary to carry out their
responsibilities that fall within the scope of their current Indian Self
Determination and Education Assistance Act contract, grant, cooperative
agreement, or funding agreement with the Department of the Interior or
the Department of Health and Human Services, when such Tribe or Tribal
Organization has been added to the master contract as a participant by
the GSA Contracting Officer. Each eligible Tribe or Tribal Organization
will be added individually as a participant by the GSA Contracting
Officer (in writing to the master Contractors) at the sole discretion of
the Government and at no additional cost to the Government.

> 1\) Prior to the GSA Contracting Officer adding a Tribe or Tribal
> Organization as a participant, the Tribe or Tribal Organization will
> be required to submit an application for approval to use GSA sources
> of supply.
>
> 2\) If, at any time during the contract, the Tribe or Tribal
> organization ceases having a contract, grant, cooperative agreement or
> funding agreement under the Indian Self Determination and Education
> Assistance Act, such Tribe or Tribal Organization shall cease being
> eligible to use the master contract. If the Tribe or Tribal
> Organization subsequently enters into a new contract, grant,
> cooperative agreement, or funding agreement under the Indian Self
> Determination and Education Assistance Act, the GSA Contracting
> Officer may again authorize the Tribe or Tribal Organization as a
> participant.

CI.1.2 SCOPE OF CONTRACT FOR INTEGRATED CARD

This contract is to provide an integrated card and associated services
as described for the travel, purchase and/or fleet cards in this
document. Under an integrated program two or more business line
processes are integrated on the front-end (e.g., at a minimum account
set-up, account maintenance, customer service) or back-end (e.g., at a
minimum reconciliation, reporting and invoicing) or both. It may be a
single card or a single platform.

If the decision is made by the agency/organization to include both
centrally billed and individually billed transactions, the ability to
move/transfer transactions from centrally billed to individually billed
and vice versa may be essential.

An account may be established in just one business line or in a
combination of the Travel, Purchase, and Fleet Business Lines. See
CP.1.2 Scope of Contract for Purchase Card for the history and
activities authorized to use this contract; CT.1.2 Scope of Contract for
Travel Card for the history and mandatory and non-mandatory uses for
coach class service; and CF.1.2 Scope of Contract for the Fleet Card for
the history and activities authorized to use this contract.

Notes for the Integrated Business Line, when it is referencing CP
(purchase specific), CT (travel specific), or CF (fleet specific)
section:

-   References to purchase, travel, and fleet cards are analogous to the
    Travel, Purchase and Fleet Business Lines of an integrated program;

-   References to accounts throughout the document are analogous to
    transactions when applied to the integrated program.

## SCHEDULE OF SERVICES 

The schedule of services is divided into sections as follows:

Performance Work Statement (Section C) - contains general terms and
conditions that are applicable to all business lines. Section C is
further specifically defined for each business line as noted below:

a.  Specific to Purchase Card (CP)

b.  Specific to Travel Card (CT)

c.  Specific to Fleet Card (CF)

d.  Specific to Integrated Card (CI)

## DEFINITIONS 

The offeror shall abide by the following definitions:

**1057:** Information used to describe merchant demographics (e.g.,
small business, veteran-owned small business, service-disabled
veteran-owned small business, HUBZone small business, small
disadvantaged business, or women-owned small business concerns).

**1099:** Information used for reporting income to the Internal Revenue
Service (IRS) using a tax identification number (TIN). This could be
either a Social Security Number (SSN) or an Employer Identification
Number (EIN). Individuals should provide a SSN. A sole proprietor may
provide either, but is not required to provide both. All others should
provide an EIN.

**Abuse:** Use of a government charge card to buy authorized items, but
at terms (e.g., price, quantity) that are excessive, for a questionable
government need, or both. Examples of such transactions would include
purchase of items such as a day planner costing \$300 rather than one
costing \$45; allowable refreshments at an excessive cost; and, year-end
or other bulk purchases of computer and electronic equipment for a
questionable government need.

**Account Setup Information:** Specific information required for each
card/account so that an active card/account can be established. This
information is supplied by each ordering agency/organization to the
Contractor.

**Ad Hoc Reporting:** Provides the ability for the A/OPC community, at a
minimum, to access all data elements of the AO, cardholder, and
transaction records and create a report in html, Excel, and text (ASCII)
formats as defined by the A/OPC.

**Agency:** The highest level of responsibility for an entity authorized
to use the card/account (i.e., Administration, Agency, Board,
Commission, Corporation, Department, Tribal Organizations, Institute,
etc.). Agencies/organizations may be further broken down in sub-elements
(e.g., bureau, service, activity, component, division, office).

**Agency Location Code (ALC):** A 3, 4, or 8-digit unique identifier
similar to a bank account number. An 8 digit numerical ALC is used for
agencies/organizations that use Treasury for disbursement of funds. The
first two digits refer to the agency, the next two digits refer to the
Bureau, and the last four digits refer to the particular agency
accounting station. A 4 digit numerical code is used for
agencies/organizations which have their own disbursing authority, (e.g.,
DOD). A 3 digit ALC is used to identify Treasury Financial Centers.

**Agency/Organization Accounts:** An account issued in the
agency/organization name that is centrally billed and paid directly by
the agency/organization. A physical card may or may not be issued.

**Agency/Organization Identifying Number:** Provided in Federal
Information Processing Standards (FIPS), Publication 95-2 codes for the
identification of Federal and Federally-Assisted Organizations. This
standard provides a four-character identifier for each
agency/organization. The set of identifiers defines a standard data
element. The two leftmost characters form a component data element which
is identical with the two-digit numerical code used in the federal
budgetary process to identify major federal organizations.
Agency/Organization Identifying Numbers may be downloaded from the
internet at: <http://www.itl.nist.gov/fipspubs/fip95-1.htm> Note: The
information contained at the website may not be current, accurate or
complete---Contractors shall verify the agency/organization identifying
number at the task order level.

**Agency/Organization Level:** Any hierarchy level established by the
agency/organization.

**Agency/Organization Program Coordinator (A/OPC):** The individual
serving as the focal point for management, task order administration,
establishing and maintaining accounts, and issuance and destruction of
cards. The A/OPC oversees the card program for his or her
agency/organization and establishes agency/organization guidelines. The
A/OPC helps set-up accounts; serves as liaison between the cardholder
and the card Contractor; provides on-going advice; audits card accounts
as required; and keeps necessary account information current.

**Approving Official (AO):** In purchase card programs, the individual
(typically a supervisor) responsible for ensuring that the purchase card
is used properly by the agency/organization. The AO also authorizes
cardholder purchases (for official use only) and ensures that the
statements are reconciled and submitted to the Designated Billing Office
in a timely manner. In travel card programs, the individual (also,
typically a supervisor) who is responsible for signing the traveler's
voucher, indicating approval for payment and for its content.

**Associations:** Organizations that are comprised of member banks and
financial institutions that make the rules in regard to the acceptance
of charge cards. These rules include fees that are charged for
interchange.

**Authorization:** The process of verifying, at the point of sale, that
a purchase being made is allowable given the requirements, prohibitions,
and controls established by the agency/organization for that card.

**Authorization Controls:** A set of rule-based mechanisms that are used
to enforce policies governing the allowable use of charge cards for the
procurement and payment of products and services (e.g., MCC blocks,
daily spend limits, transaction limits).

**Automated Clearing House (ACH):** Central distribution point for
transferring funds electronically for participating depository financial
institutions. Transactions are accumulated and sorted by destination for
transmission during a predetermined period. It includes small dollar
payments in large transaction volume.

**Automated Teller Machine (ATM) Services:** Contractor provided ATM
services which allow cash withdrawals within established dollar limits
from participating ATMs to be charged to a Contractor-issued
card/account.

**Billing Cycle:** A specific recurring time period between the time
statements of account/invoices are processed.

**Billing Cycle Date:** The cut-off date for which charges are processed
for the billing cycle.

**Billing Date:** For suspension of centrally billed travel accounts in
accordance with C.1.18.2.1 Suspension Procedures, the billing date is
defined as the cut-off date for which charges are processed for the
billing cycle. For all other applications, the billing date is the date
the invoice is received by the agency/organization Designated Billing
Office in accordance with the Prompt Payment Act.

**Break Down Data:** The process of expanding summary level data into
more detailed transaction data.

**Business Day:** Monday through Friday except federal holidays.

**Business Line:** A group of charge card activities with common
functional characteristics (i.e., Purchase, Travel, Fleet, or
Integrated).

**Cardholder**: An individual to whom a card is issued to buy goods and
services in support of official government business or travel. This may
include a Contractor under a cost-reimbursable contract for purchase
card accounts, fleet card accounts and centrally billed travel card
accounts only. The cardholder holds the primary responsibility for the
card's proper use**.**

**Cardless Account:** An established account without a physical card.
For the purposes of this contract, cardless accounts have all account
controls offered for other card types as defined in C.3.6 Authorizations
Controls and have the authorization codes necessary for some remote
transactions (e.g., CVC2, CVV2 codes) provided upon activation of the
account.

**Centrally Billed Account:** A card/account established by the
Contractor at the request of the agency/organization. These may be
card/cardless accounts. Payments are made directly to the Contractor by
the agency/organization. All fleet and purchase cards are centrally
billed cards/accounts. Agencies/organizations will specify, at the task
order level, which travel and integrated cards will be centrally billed
cards/accounts.

**Charge Card:** A plastic card, issued to an individual or an entity,
with an underlying account that is used for making payments. A charge
card is similar to a credit card, except that generally the balance must
be paid in full upon receipt of the statement, usually on a monthly
basis.

**Contactless Payment Card:** A standard card with the added
functionalities of Integrated Circuit Card (ICC) and Radio Frequency
Identification (RFID) technologies. The card shall include a magnetic
stripe, integrated circuit chip capabilities, and contactless
transponder technology. For the purposes of this contract, card physical
characteristics and encoding must be in compliance with standard
industry specifications including, but not limited to parts 1-4 of
International Standard Organization (ISO) 14443 standards and ISO
standard 7813 Financial Transaction Cards.

**Contract Period:** See period of performance.

**Convenience Check:** Contractor-provided check that is written on a
card/account within established dollar limits.

**Core Requirements:** Minimum government-wide requirements. All
Contractors shall offer core requirements. The vast majority of
customers will utilize core requirements. Core requirements are referred
to as "Tier 1."

**Corporate Status:** As used for 1099 purposes a declaration by the
offeror whether it is a corporate entity or unincorporated entity (e.g.,
sole proprietorship, partnership).

**Customization:** The standard commercial practice of creating reports,
invoices, and services to meet unique needs of a specific customer at a
mutually agreeable fee, when applicable.

**Data Mining:** An automated process used to scan databases to detect
patterns, trends, and/or anomalies for use in risk management, spend
patterns, and other areas of analysis.

**Debit Card:** Contractor-provided product and service that deducts an
account/fund within established dollar limits. May be on-line or
off-line.

**Declined Transaction:** Transaction where authorization has been
refused by the card Contractor\'s transaction authorization system.

**Delinquency/delinquent account:** An undisputed charge card account
balance that is unpaid for more than 61 days past the statement date.

**Designated Billing Office (DBO):** The office or third party entity
designated by the ordering agency/organization to receive the official
invoice and, in some instances, make payment. Typical DBO
responsibilities are addressed in Attachment 10, Designated Billing
Office (DBO).

**DESC:** Defense Energy Support Center.

**Domestic:** All 50 states, the District of Columbia, U.S. Territories,
and Possessions.

**Data Universal Numbering System (DUNS) number:** A unique identifier
available to organizations by registering with Dun & Bradstreet.

**Duplicate Transaction:** A transaction that has been processed twice
for the same purchase.

**Electronic:** Format of information that can be disseminated by
optically stored media, magnetic tape, computer disks, microfiche,
microfilm, computer to computer communications via modem, networks,
facsimile, or other electronic method of dissemination. It includes file
transmissions through PC-based, CPU -to- CPU, or other communications
protocol.

**Electronic Access System (EAS):** The charge card Contractor's
internet-based system that provides account access and a variety of
reports which assist in the effective management of the charge card
programs.

**Electronic Commerce/Electronic Data Interchange Office (EO):** The
office designated by the ordering agency/organization for EC/EDI
functions and support. Typical EO responsibilities are addressed in
Attachment 10, EC/EDI Office (EO).

**Electronic Funds Transfer (EFT):** Delivery systems used to transfer
payments of funds electronically. These systems transfer funds faster
and more securely than transfers authorized by paper check.

**Electronic Signature:** A paperless way to sign a document using an
electronic symbol or process attached or associated with the document.

**Federal Acquisition Regulation (FAR):** The regulation for use by
federal executive agencies for acquisition of supplies and services with
appropriated funds, as set forth in 48 CFR § 1-52. Some
agencies/organizations may have additional FAR supplements specific to
their purchases (e.g., Department of Defense's Defense FAR Supplement
(DFARS)).

**Fedwire:** One of the major wire transfer systems directly connected
to the Federal Reserve Bank. Wire transfer of funds are executed through
the Fedwire network, which is tied to all federal reserve branches,
depository financial institutions, the Financial Management Service, a
bureau of the Department of Treasury, and other government
agencies/organizations. It is a method of electronic funds transfer.
These payments usually involve large dollar amounts associated with
small transaction volume.

**File Transfer Protocol (FTP):** A commonly used protocol for
exchanging files over any network that supports the TCP/IP protocol
(such as the internet or an intranet). There are two computers involved
in an FTP transfer: a server and a client. The FTP server, running FTP
server software, listens on the network for connection requests from
other computers. The client computer, running FTP client software,
initiates a connection to the server. Once connected, the client and/or
server can perform file manipulation operations such as uploading files,
downloading files, renaming or deleting files, etc.

**Fiscal Year:** October 1 through September 30.

**Fiscal Year Quarter:** One fourth (or three months) of the federal
fiscal year (i.e., first quarter, October 1 through December 31; second
quarter, January 1 through March 31; third quarter, April 1 through
June 30; and fourth quarter, July 1 through September 30).

**Fraud:** Any act of corruption or attempt to cheat the Government or
corrupt the Government's agents, including but not limited to, the use
of government charge cards to transact business that is not sanctioned,
not authorized, not in one's official government capacity, not for the
purpose for which the card was issued, or not as part of official
government business.

**Hierarchy:** The organizational structure of the charge card program
within the agency/organization which is composed of multiple levels from
the cardholder to the top level of the agency/organization.

**Integrated Card:** Two or more business lines whose processes are
integrated on the front-end (e.g., at a minimum, account set-up, account
maintenance, customer service) or back-end (e.g., reconciliation,
reporting, and invoicing), or both. May be a single card or a single
platform.

**Interchange Fee:** A fee paid by the merchant's bank to the card
issuing bank for processing the credit card transaction. This fee is
generally a percentage of the total transaction amount, and is passed on
to the merchant through the merchant bank's fees.

**Inter/Intra-Governmental Service:** Merchant acquiring services which
involves setting up merchant agencies. This service is used for
inter/intra-agency operations and payments in conjunction with the
purchase, travel, fleet, and integrated cards.

**International:** Locations not within the definition of domestic.

**Internet:** A worldwide network of computers that uses TCP/IP network
protocols to facilitate data transmission and exchange.

**Intranet:** A privately maintained computer network that can be
accessed only by authorized persons, especially members or employees of
the organization that owns it.

**Invoice:** See "Official Invoice"

**Knowledge Sharing:** Systematic and continuous capture of know-how
from relevant experience so that information can be transferred and made
re-usable to another party.

**Legacy System:** An existing computer system or application program
which continues to be used.

**Level 1 Data:** Standard commercial transaction data that includes the
total purchase amount, the date of purchase, the merchant category code,
merchant's name, city/state, debit/credit indicator, date charge/credit
was processed by the Contractor, Contractor processing/transaction
reference number for each charge/credit, and other data elements as
defined by the Associations or similar entity.

**Level 2 Data:** In addition to Level 1 data, includes sales tax
amount, company information, and other data elements as defined by the
Associations or similar entity.

**Level 3 Data:** Full line-item detail in addition to the data in Level
1 and Level 2 includes unit cost, quantities, unit of measure, product
codes, product descriptions, ship to/from zip codes, freight amount,
duty amount, order date, discount amount, order number, and other data
elements as defined by the Associations or similar entity.

**Local Travel:** Travel that is within the vicinity of an employee's
regular duty station where an official government travel authorization
is not provided nor necessary. Examples of local travel may include, but
are not limited to public transportation passes/tokens, ferry tickets,
etc.

**Master File:** File maintained by the Contractor that contains all
essential account information described herein (Reference C.3.2.1.3
Master File).

**Media:** A broad spectrum of methods used to provide a permanent
record of communications (e.g., paper, EDI, electronic, optically stored
media, computer disks, microfiche, microfilm, computer to computer
communications via modem, networks, facsimile, or any other acceptable
methods of available communication).

**Merchant:** The source for agency/organization supplies or services.
The merchant may be a required source inside or outside the Government,
another government agency, or a private sector merchant of supplies or
services.

**Merchant Category Code (MCC):** A four-digit code used to identify the
type of business a merchant conducts (e.g., gas stations, restaurants,
airlines). The merchant selects its MCC with their bank. The code
controls where purchases are allowable and may determine if the item is
centrally or individually billed.

**Misuse:** Use of a federal charge card by an authorized user for other
than the official government purpose(s) for which it is intended.

**Net Billing:** The process of ensuring that merchant discounts or
rebates offered are deducted at the point of sale and guaranteeing such
discount arrangements.

**Net Credit Losses:** Balances in individually billed accounts that
reach 180 calendar days past the closing date on the statement of
account in which the charges appeared for the reporting period, less
recovered amounts. Recovered amounts are net of recovery fees paid to
third parties.

**Non Interchange Based Transactions:** Transactions that occur through
nontraditional payment channels (e.g. closed loop systems) that do not
generate interchange.

**Official Invoice:** A proper invoice, as defined by the FAR, and
containing the data required by, and formatted in accordance with,
contract and task order specifications requesting payment be made to the
Contractor.

**Official Notification:** Written or electronic notification to the
Contractor by either the GSA Contracting Officer regarding contractual
issues, or by an agency/organization Contracting Officer, A/OPC, or
cardholder regarding their cards/accounts or reports, as appropriate.

**Official Travel:** Travel performed at the direction of a federal
agency under an official travel authorization.  

**On-Line:** Accessible via a computer or computer network, such as the
internet**.**

**Organization:** Individuals or entities authorized to use GSA sources
of supply as specified by the GSA Contracting Officer.

**Period of Performance:** At the master contract level, the period of
performance includes the transitional and transactional periods. The
transitional period of performance begins on the date of award and ends
November 29, 2008. The transactional period begins November 30, 2007
with a four year base period, one four year option period, and one three
year option period. The total master contract period of performance
shall not exceed twelve years. At the task order level, the period of
performance is as follows:

-   **Transitional period** -- Task order level transitions will be
    staggered beginning on the date of the GSA SmartPay® kick off
    conference (post-award) and ending no later than November 29, 2008.
    Agencies/organizations will negotiate with their incumbent and
    incoming Contractor the date to begin transitioning during this time
    frame.

-   **Transactional period** -- Depending upon the
    agency's/organization's transitional period, transactions may begin
    November 30, 2007. No charges shall be made or processed prior to
    November 30, 2007. The incumbent and incoming Contractor shall not
    at any time during the task order period of performance process
    transactions at the same time. At the task order level, the
    transactional period shall not exceed the term of the master
    contract.

**Personal Identification Number (PIN):** A code assigned by the
Contractor that the card/account holder possesses for verification of
identity when using a card.

**Pre-paid card:** A card that is programmed with a monetary value, and
has the capability to be reloaded. Systems operate in two ways. One is
the "closed-loop" system, which may be used only for limited purposes.
The other is the "open-loop" system, which offers the ability to utilize
cards for multiple purposes and at multiple points of sale, such as
making deposits on the card, withdrawing cash, and/or paying bills. They
may be either rechargeable (value can be added to them) or disposable.

**Pooling:** A partnership between two or more agencies/organizations
that work together to define requirements and choose a Contractor for
their jointly awarded task order.

**Primary Agency/Organization:** An agency/organization that defines the
requirements and chooses the Contractor for a task order in which other
agencies/organizations tag-along.

**Quarter:** See fiscal year quarter.

**Refund:** A monetary payment provided by the Contractor to agencies.
Types of refunds include:

-   Sales - Payments from the Contractor to the agency/organization
    based on the dollar or "spend" and/or frequency of payments to the
    Contractor; and

-   Productivity -- Payments from the Contractor to the
    agency/organization based on the timeliness and/or frequency of
    payments to the Contractor; and

-   Additional payments from the Contractor to the agency/organization
    to correct improper or erroneous payments or an invoice adjustment.

**Required Additional Product and Service Offerings:** A set of selected
products and services available to agencies/organizations that are
separately priced. These products must be offered and are included in
"Tier 1" pricing.

**Roll-Up Section:** Aggregated reporting/access to program and
transaction data at the level specified by the agency/organization.

**Rules-based:** An approach to changing data that using rules such as
"if-this, do that" to perform actions. This approach allows flexibility
and enables tasks and data to be easily changed by replacing one or more
rules.

**Section 508** (Section 508 of the Rehabilitation Act (29 U.S.C. 794d),
as amended by the Workforce Investment Act of 1998 (P.L. 105-220),
August 7, 1998): Section 508 is a U.S. law that was enacted to eliminate
barriers in information technology, to make available new opportunities
for people with disabilities, and to encourage development of
technologies that will help achieve these goals. It identifies specific
standards for internet and web accessibility, which are often used as a
basis for evaluating whether or not websites meet accessibility
requirements.

**Signature:** Discrete, verifiable symbol of an individual affixed to a
document, with the knowledge and consent of the individual. This may
include electronic signatures.

**Strategic Sourcing:** The process of continually analyzing the way
agencies/organizations spend funds through contracts, delivery orders,
and through the Government card program in order to ensure
agencies/organizations are making efficient and effective purchases by:

-   Leveraging their sourcing power by seeking opportunities to achieve
    discounts on commonly purchased goods and services; and

-   Applying discounts to all charge card transactions, as appropriate.

**Sub-Accounts:** Agencies/organizations may require that sub-accounts
be set-up under their account to identify and separate charges for
specific components within agencies/organizations. Each of these
agencies/organizations may require their own sub-accounts for electronic
access, reporting and/or billing.

**Summary Level Data:** Transaction data that is grouped or categorized
into high levels and is not detailed.

**Suspension:** The process by which a particular charge card account is
deactivated due to delinquency or multiple pre-suspension actions.

**Tagging-Along:** Joining another agency's/organization's established
task order in order to receive the same services that are provided to
the primary agency/organization.

**Task Order:** An order for services placed against an established
contract or with government sources.

**Task Order Ombudsman:** The GSA individual that reviews Contractor
complaints and ensures that all Contractors receive a fair opportunity
to be considered, consistent with the contract procedures (as required
under Section 303J (e) of the Federal Property and Administrative
Services Act of 1949, as amended).

**Taxpayer Identification Number (TIN):** A unique set of digits used to
identify a business or person for the purpose of federal income tax
reporting (i.e., a social security number (SSN) or employer
identification number (EIN)).

**Tier 1:** Core government-wide requirements (all requirements stated
in Section C Schedule of Services except C.2.12 Value Added Product and
Service Offerings).

**Tier 2:** Value Added Product and Service Offerings (all requirements
stated in C.2.12)

**Transaction Dispute:** A disagreement between the cardholder or
account holder and the merchant with respect to a transaction.

**Transaction Dispute Office (TDO):** The office designated by the
ordering agency/organization to assist the agency/organization and the
Contractor in tracking and resolving disputed purchases or transactions.
Typical TDO responsibilities are addressed in Attachment 10, Transaction
Dispute Office (TDO).

**Trust Agreement:** A written agreement under which the Contractor
transfers legal ownership of property to the agency/organization charged
with administering the property for the benefit of a third person or
persons.

**TTY:** Stands for Teletypewriter or Text Telephone. A special device
that lets people who are deaf, hearing impaired, or speech impaired use
the telephone to communicate, by allowing them to type messages back and
forth to one another instead of talking and listening.

**Unauthorized Use:** The use of a charge card by a person, other than
the cardholder, who does not have actual or implied authority for such
use, and from which the cardholder receives no benefit.

**User Friendly:** Ease of use geared towards those with a rudimentary
or limited knowledge of computer systems and operations. The typical
knowledge base includes how to log on and off the system, simple
menu-based functions in a Windows-like environment (e.g., point and
click functions such as file, open, close), simple one-step commands
(e.g., search, print, save).

**Value Added Product and Service Offerings:** Products and services
that may be offered at the master contract level and are referred to as
"Tier 2."

**Value Added Tax (VAT):** A broad-based sales tax levied on business
services purchased in the European community.

**Virtual Cards:** One time use account numbers that may be used during
a limited time period (e.g., within a 30 day window), for a limited
amount (specific or not to exceed), and possibly for a specific vendor.

**Waste:** Any activity taken with respect to a government charge card
that fosters, or results in, unnecessary costs or other program
inefficiencies.

**Write-Off:** A canceled account with an unpaid balance determined to
be uncollectible by the Contractor. At the Contractor's discretion,
collection action may continue on these accounts.

CP.1.4 PURCHASE SPECIFIC

**Cardholder:** Any individual or agency/organization component issued a
card at the request of the agency/organization.

**Micropurchase:** An acquisition of supplies or services, the aggregate
amount of which does not exceed the threshold as defined in FAR 2.101.

**Official Purchase:** Supplies or services procured at the direction of
a federal agency/organization under official purchase authorization.

**Simplified Acquisition Threshold:** As defined in FAR 2.101, currently
\$100,000 (except that in the case of any contract to be awarded and
performed, or purchase to be made, outside the United States in support
of a contingency operation as defined in 10 U.S.C. § 101(a)(13)). This
threshold may be revised by the Contracting Officer throughout the
contract period to reflect any revisions to the FAR.

**Statement of Account**: Official document of all transactions (debits
and credits) at the cardholder level posted during the billing cycle.
The statement of account is NOT the official invoice.

CT.1.4 TRAVEL SPECIFIC

**Cancelled Account**: An account that is canceled due to an undisputed
individually billed balance remaining unpaid 126 calendar days after the
date of the statement of account on which the charge first appeared. An
account may also be canceled for numerous suspensions.

**Cardholder:** Any individual or agency/organization component issued a
card at the request of the agency/organization. This may include
Contractors under a cost-reimbursable contract for centrally billed
travel card accounts only.

**Cardholder Agreement:** A written agreement between the Contractor and
a federal employee or an employee of the Tribe or Tribal Organization
stating both the employee\'s and Contractor\'s responsibilities. By
signing the application form and activating, signing, or using the card
and/or account, a cardholder agrees to be bound by the terms and
conditions of the agreement.

**Cardholder Application:** An application designed by the Contractor
and used by federal employees or employees of the Tribe or Tribal
Organizations to apply for individually billed accounts.

**City Pair Program:** GSA's procurement program for air passenger
transportation services. The GSA travel card is the only form of card
payment accepted by the City Pair Program.

**City Pair Program Identifier:** A code that identifies an authorized
user of GSA's City-Pair Program.

**Closing Date (Applicable to Individually Billed Accounts only):** For
individually billed accounts, the closing date is the cut-off date for
which charges are processed for the billing cycle. May be referred to as
the billing date.

**Commercial Travel Office (CTO):** A Department of Defense (DOD) travel
arranger. This office provides a full range of travel services for the
DOD traveler. The CTO may be staffed with DOD personnel or may be a
commercial travel agency.

**Creditworthiness**: An assessment used as an internal control to
ensure that charge cardholders are financially responsible (OMB Circular
A-123 Appendix B).

**Defense Travel System**: A system that the Department of Defense (DOD)
uses to manage their travel end-to-end through a seamlessly automated
web based system.

**E-Gov Travel Service (ETS, or eTravel):** A federal program that
federal travelers use to manage their travel from end-to-end through a
common, web based, government-wide service.

**Government Travel Regulation:** Regulations governing the travel and
relocation allowances and entitlement of federal employees performing
official temporary duty travel (TDY) or relocating for the Government.
For federal civilian employees, see the Federal Travel Regulation (FTR)
(41 CFR Chapters 301-304). For members of the Uniformed Services, see
volume 1 of the Joint Federal Travel Regulations (JFTR). For Department
of Defense civilian personnel, see volume 2 of the Joint Travel
Regulations (JTR). The FTR, JFTR and JTR are available from the
Superintendent of Documents, Government Printing Office, Washington, DC
20402. For members of the Foreign Service of the United States, see
Chapter 100 of Volume 6 of the Foreign Affairs Manual (6 FAM 100). 6 FAM
100 is available from the Department of State, Publishing Services,
Washington, DC 20520-0854.

**Individually Billed Account:** A government Contractor-issued charge
card used by authorized individuals to pay for official travel and
transportation-related expenses for which the Contractor bills the
cardholder, and for which the individual is liable to pay.

**Leg-by-Leg Itinerary:** Each segment of the trip shown separately on
the air/rail carrier\'s ticket.

**Official Travel:** Travel performed at the direction of a federal
agency under an official travel authorization. A cardholder performing
local travel and not in official travel status, is not traveling under
an official travel authorization and therefore is prohibited from using
the travel card.

**Restricted Card**: A travel card issued to applicants with a low
credit score that contains more stringent restrictions defined by the
agency/organization, which may require the Contractor to:

-   Reduce the overall dollar limit for the card;

-   Reduce the limit on individual transaction amounts;

-   Limit the types of transactions allowed;

-   Issue a pre-paid card that automatically restricts dollar amount and
    transaction types;

-   Limit the dollar amount of transactions that can be applied to the
    card within a particular time period;

-   Limit the length of time a card remains active, such as for the
    length of time in travel status only; and/or

-   Restrict use at ATMs.

**Salary Offset**: The collection of an undisputed, delinquent charge
card amount via a direct deduction from an employee's payroll
disbursement or retirement annuity on behalf of the charge card
Contractor. Salary offset applies to individually billed accounts only.

**Split Disbursement:** The process of dividing a travel voucher
reimbursement between the Contractor and traveler. The balance
designated to go to each is sent directly to the appropriate party.

**Statement of Account:** Official document of all transactions (debits
and credits) posted during the billing cycle that is sent to the
individually billed account cardholder.

**Travel Management Center (TMC):** A commercial travel firm authorized
by, or under contract to, civilian agencies/organizations to provide
reservations, ticketing, and related travel management services for
official travelers.

**Travelers Check:** A Contractor issued check, issued for a preset
amount that may be cashed by countersigning in the presence of a payee,
and is accepted domestically and internationally by financial and
commercial firms.

CF.1.4 FLEET SPECIFIC

**Cardholder:** Any person, vehicle/equipment, or portion of an
agency/organization designated by the agency/organization to be issued a
card.

**Card Account Number:** An external means of identifying a specific
customer unit or specific card. This is embossed/encoded/encrypted on
the card itself.

**Card Identifier:** Unique identification for each piece of plastic
(card) issued to an account (Customer Unit).

**Customer:** (1) A user of this card; or (2) Any representative of the
customer unit, service, or department/agency to which the card has been
issued.

**Customer Account:** A Contractor's internal means of identifying a
specific customer unit. This identification may be separate from the
card account number, may appear on invoices or reports, and may be
required by the Contractor to properly post payments received.

**Customer Unit:** The smallest unit of reporting and invoicing. Each
Customer Unit is a distinct account. More than one card may be assigned
to each Customer Unit.

**Official Purchase:** Supplies or services procured at the direction of
an agency/organization under official purchase authorization.

**Statement of Account**: Official document of all transactions (debits
and credits) posted during the billing cycle sent to the cardholder.

CI.1.4 INTEGRATED SPECIFIC

These definitions are in addition to those stated in C.1.4 Definitions,
CP.1.4 Purchase Specific, CT.1.4 Travel Specific, and CF.1.4 Fleet
Specific.

**Cardholder:** Any individual issued a card. Cardholders include users
of both charge cards and convenience checks. Specific to the Fleet
Business Line: any individual, vehicle/equipment, or portion of an
agency/organization issued a charge card.

**Centrally Billed Transaction:** Transactions that are billed directly
to the Government to be paid. Generally includes all purchase
transactions and may include other transactions not traditionally billed
directly to the Government.

**Integrated:** Two or more business lines whose processes are combined
on the front end (e.g., account maintenance and customer service), or
the back end (e.g., reconciliation, reporting, and invoicing), or both;
may be a single card or multiple cards. Cardholders may be authorized
for only one business line or multiple business lines.

**Transfer Transaction:** Movement of a transaction from individually
billed transactions to centrally billed or from centrally billed to
individually billed.

## AGENCY/ORGANIZATION ELIGIBILITY DETERMINATIONS 

Agencies/organizations wishing to participate in the program shall issue
a task order against the GSA contract directly to the Contractor.
Agencies/organizations that did not sign the participation agreement
agreeing to be a participant of the program shall send a task
request/order to the General Services Administration, Federal Supply
Service, Services Acquisition Center (FCX) ATTN: Contracting Officer,
Suite 706, 2200 Crystal Drive, Arlington, VA 22202. The GSA Contracting
Officer and/or his/her designee will forward all task requests/orders
from these participants to the Contractor with the name and point of
contact for each entity deemed eligible to participate in this contract.
(See CP.1.2 Scope of Contract for the Purchase Card, CT.1.2 Scope of
Contract for the Travel Card, CF.1.2 Scope of Contract for the Fleet
Card, and CI.1.2 Scope of Contract for the Integrated Card). The
services for which the participant has been approved shall be identified
on the task request/order.

## OBJECTIVES 

The objectives of the Government's charge card program are to:

-   Streamline ordering, procurement, payment, and administrative
    procedures;

-   Reduce administrative costs;

-   Provide electronic invoicing and payment processing;

-   Offer performance based refunds;

-   Improve customer service;

-   Create partnerships in program management, control, and oversight to
    reduce fraud, waste, and abuse;

-   Improve data management;

-   Improve tax recovery;

-   Support/enable card-based strategic sourcing;

-   Support continued innovation;

-   Streamline the dispute process;

-   Provide convenience through integrated card capability;

-   Follow commercial rules, procedures, and best practices to the
    maximum extent practicable;

-   Improve government operations, particularly accountability and
    performance reporting;

-   Provide procedural checks and feedback to improve security and
    management control on financial transactions and processes;

-   Create the platform for a wide range of government functions and
    services to be accessed through a single card or system;

-   Improve government cash management practices;

-   Consolidate payments where possible;

-   Obtain detailed and tailored management reports;

-   Provide convenience to government employees; and

-   Take advantage of state-of-the-art technology and technological
    advances.

    The Government's requirements seek consistency with the best
    commercial practices to the maximum extent practicable.

## CARD PROGRAM REQUIREMENTS 

The Contractor shall offer a program that provides:

-   Widespread merchant acceptance;

-   Multiple card options (e.g., charge cards, debit cards, pre-paid
    cards);

-   Centrally billed accounts (including agency/organization or
    vehicle/equipment accounts);

-   Commercial billing and payment terms to the maximum extent
    practicable;

-   Automated systems;

-   Operational support;

-   Continuous development to fulfill agency/organization needs through
    innovative solutions;

-   Training and training support;

-   Implementation support;

-   Transaction dispute support;

-   Transition support;

-   Data analysis and reporting support;

-   Program management and reporting tools;

-   Knowledge sharing support;

-   Customer service;

-   Secure payment transactions and information transfer; and

-   Controls for preventing card misuse.

CP.1.7 PURCHASE SPECIFIC

In addition to C.1.7 Card Program Requirements, the Contractor shall
offer a program that provides:

-   Convenience checks, as well as a strategy to replace convenience
    checks by substituting it with other tools and/or practices.

CT.1.7 TRAVEL SPECIFIC

In addition to C.1.7 Card Program Requirements, the Contractor shall
offer a program that provides:

-   Individually billed accounts;

-   Automated teller machine access (ATM); and

-   Travelers checks.

CF.1.7 FLEET SPECIFIC

In addition to the requirements specified in C.1.7 Card Program
Requirements, the Contractor shall offer a program that provides:

-   Acquisition of fuel and maintenance/repair in an economical and
    effective manner;

-   Cards assigned to an individual piece or group of equipment;

-   Cards assigned to an individual person or Customer Unit; and

-   International acceptance to the maximum extent practicable.

CI.1.7 INTEGRATED SPECIFIC

The Contractor shall offer a program that provides all of the
requirements of C.1.7 Card Program Requirements, CP.1.7 Purchase
Specific, CT.1.7 Travel Specific, and CF.1.7 Fleet Specific, as
applicable.

The Contractor shall define its integrated capabilities (e.g., centrally
billed and individually billed transactions on the cardholder statement
of account and on the same invoice; ability to transfer transactions
from centrally billed to individually billed and vice versa).

## CREDIT BUREAUS 

The Contractor shall not provide any information regarding any centrally
billed account to credit bureaus. As stated in OMB Circular A-123,
Appendix B, information regarding individually billed accounts may be
provided to credit bureaus.

## DELINQUENCY CONTROL 

The Contractor shall not utilize a collection agency for delinquency
control on centrally billed accounts (see CT.1.9 Travel Specific for
delinquency control on individually billed accounts). The Contractor may
request the GSA Contracting Officer's assistance in resolving delinquent
centrally billed accounts.

If any in-house collection effort results in a final settlement action,
all Contractor records and reports shall so reflect the settlement
action and the debt shall be considered discharged.

CT.1.9 TRAVEL SPECIFIC

The Contractor may elect to utilize a collection agency for delinquency
control on individually billed accounts after the requirements of
Account Maintenance CT.1.18.2.2 Travel Specific Cancellation Procedures
(Individually Billed Accounts), have been met AND the
Suspension/Cancellation Report (C.3.3.1.1 Essential Reports) has been
provided to the A/OPC in accordance with the terms and conditions of the
master contract and task order. Once the cancellation and reporting
requirements have been met and the collection process is effectuated,
the Contractor may assess its standard commercial fee to the cardholder
for the recovery of debt collection costs. If the Contractor elects to
use a collection agency for delinquency control on individually billed
accounts, the Contractor shall require the collection agency in its
contract or other agreement with the collection agency to abide by the
terms and conditions of this contract, and all applicable laws, covering
release of information.

If any collection effort results in a final settlement action, all
Contractor records and reports shall so reflect the settlement action
and the debt shall be considered discharged.

If an agency/organization charges the Contractor a fee to perform a
salary offset authorized under section 2 of the Travel and
Transportation Reform Act (TTRA) (Public Law 105-264) for collection of
undisputed delinquent amounts that an employee (including a member of
the uniformed services) owes to the Contractor, the Contractor may add
the amount of that fee to the cardholder's account. The Contractor's
records shall reflect the salary offset action and the assessment of the
fee to the cardholder's account.

CI.1.9 INTEGRATED SPECIFIC

The Contractor shall offer a program that provides all of the
requirements of C.1.9 Delinquency Control and CT.1.9 Travel Specific, as
applicable.

As an additional risk mitigating measure, the Government may instruct
that a delinquency on the Travel Business Line may make all business
lines unavailable.

## RELEASE OF PROGRAM INFORMATION 

The Contractor shall not use names, addresses, social security numbers,
or any other account or card information for any purpose other than that
specified in this contract. The Contractor shall not release, sell, or
make available any such information to any third party except as
otherwise specifically provided in the contract.

## CARD FEES

Card fees (e.g., annual card fees, card issuance fees) for core (Tier 1)
requirements are prohibited, unless otherwise specified herein.

## GOVERNMENT-WIDE SHUT DOWN

Each year, Congress must pass appropriation bills that provide legal
authority to spend or obligate U.S. Treasury Funds. The bills must then
be signed into law by the President or become law through a
Congressional override of a Presidential veto. It is possible that all
of the appropriation bills will not be completed in time for the start
of any given fiscal year. A continuing resolution is usually passed to
allow the Government to continue to function; however, in recent years,
the Government has been required to "shut down" non-essential functions.
In the event of a government-wide shut down, payment to the Contractor
would be late for most accounts; however, all centrally billed accounts
would be paid with Prompt Payment Act interest upon a budget passing.
The Contractor shall not deactivate any account in this situation unless
otherwise notified by GSA or the agency/organization.

## LIABILITY

C.1.13.1 *Liability for Centrally Billed Accounts:* The centrally billed
account participant (i.e., the participating agency/organization) will
notify the Contractor when it becomes evident that there is possible
unauthorized use of the card. Centrally billed account participants
accept liability only for those allowable charges made by an authorized
centrally billed account cardholder using the card program(s) but shall
not be liable for any unauthorized use.

Unauthorized use means the use of a charge card by a person, other than
the cardholder, who does not have actual or implied authority for such
use and from which the cardholder receives no benefit.

When the centrally billed account/card has been used by an authorized
account/cardholder to make an unauthorized purchase, the centrally
billed account participant is liable for the charge.

For example, when a centrally billed account participant's account/card
has been used by an authorized account/cardholder to make an
unauthorized purchase, the Government/ Tribe or Tribal Organization is
liable for the charge; when a cost-reimbursable Contractor is authorized
to have a centrally billed account/card and uses the card to make an
unauthorized purchase, the cost-reimbursable Contractor is liable for
the charge.

C.1.13.2 *Liability for Lost or Stolen Cards on Centrally Billed
Accounts:* The centrally billed account participant will notify the
Contractor when it becomes evident that a card is lost or stolen. The
liability of the centrally billed account participant for lost or stolen
cards shall not exceed the lesser of \$50 or the amount of money,
property, labor, or services obtained before notification to the
Contractor.

C.1.13.3 *Notification:* Notification to the Contractor is given when
steps have been taken, as may be reasonably required in the ordinary
course of business, to provide the Contractor with the pertinent
information about the loss or theft of a card, regardless of whether the
Contractor does, in fact, receive the information. Notification may be
given, at the option of the person giving it, by telephone or in
writing. Notification in writing is considered given whether or not
received at the time of receipt or at the expiration of the time
ordinarily required for transmission, whichever is earlier.

CT.1.13 TRAVEL SPECIFIC (Individually Billed Accounts)

Full liability for all charges and fees rests with the individual
cardholder. The Government shall not be liable for individually billed
accounts.

CT.1.13.1 *Lost or Stolen Cards:* Cardholders must promptly report lost
or stolen cards to the Contractor. The cardholder shall not be liable
for purchases made on cards reported lost or stolen. The Government
shall not be liable for individually billed accounts.

CI.1.13 INTEGRATED SPECIFIC (Individually Billed Transactions)

Full liability for all charges and fees rests with the individual
cardholder. The Government shall not be liable for individually billed
transactions.

## MARKETING AND ADVERTISING

All marketing and advertising of the Contractor's products and services
under this master contract shall be the responsibility of the
Contractor. Marketing and advertising materials that contain any and all
references to the master contract to be disseminated under this contract
shall not (1) imply government endorsement of the product/service or of
one Contractor over another in accordance with C.5.47 Restriction On
Advertising. A GSA SmartPay® logo will be provided to the Contractor(s)
upon award. GSA reserves the right to include additional design
requirements for GSA SmartPay® related communications, including, but
not limited to, format, logos, color schemes, etc. The Contractor shall
comply with GSA marketing and advertising guidelines if provided. All
marketing and advertising materials that contain any and all references
to this contract to be disseminated under this contract shall be
submitted to the GSA Contracting Officer for written approval prior to
initial dissemination. The GSA Contracting Officer will review materials
for content and adherence to the prohibitions described above and
provide written approval/disapproval within 14 calendar days of receipt
of the Contractor's materials. Revisions must be submitted to allow
sufficient time for review without delaying distribution.

Transmittal letters and other form-type letters may be granted blanket
approval using the process described above.

All costs, including travel costs, associated with marketing and
advertising shall be borne by the Contractor. The Contractor may market
directly to agencies/organizations after the opening ceremony of the
kick-off conference (C.2.10.1.1 Kick-Off Conference) using approved
materials.

## CARD DESIGN AND EMBOSSING

The Government has provided four card background designs (see Attachment
8)---one for an integrated card, one for fleet, one for travel and one
for purchase for the front of all non-generic cards for each business
line under this contract. Non-generic cards are defined as all tier 1
cards except those cards discussed in C.1.15.2 Generic Card Requirements
below and C.1.15.4 Quasi-Generic Card Requirements. The Contractor shall
work with the card design Contractor selected by GSA to ensure final
card design integrity and industry specifications.

The Contractor shall be responsible for the embossing/printing of the
cards. This includes, but is not limited to, the great seal of the
United States, the words "United States of America" and "For Official
Government Use Only" and any additional requirements specified in each
business line (reference CP.1.15 Purchase Specific, CT.1.15 Travel
Specific, CF.1.15 Fleet Specific, and CI.15 Integrated Specific, all
below). The final card model shall be submitted to the GSA Contracting
Officer, for written approval, no later than 6 weeks after award. The
Contractor shall immediately correct and replace, at its own expense,
any cards issued that contain Contractor-caused errors.

The Government reserves the right to add other card designs during the
contract period.

C.1.15.1 *Back Side of Cards:* The back side shall also include the
Contractor's customer service toll-free telephone number and TTY number
(if different). The Contractor may include other information on the
back-side of the card (e.g., e-mail address) as approved.

C.1.15.2 *Generic Card Requirements:* Generic cards are used by
agencies/organizations for security reasons (e.g., traveling or
purchasing abroad, undercover operations).

C.1.15.3 *Generic Cards*: As requested by the A/OPC, the Contractor
shall provide a generic card, using the Contractor's commercial design,
showing no association with the Government. This shall include an
account number which is indistinguishable from non-government personal
cards. Generic cards issued under this contract shall be subject to the
terms and conditions of this contract, except C.2.4.2 Statement Inserts,
C.2.4.3 Statement Messaging, C.1.19 Tax Exempt Status, and C.2.5 Account
Number. Each generic card shall be embossed with the following:

a)  Account name;

b)  Account number; and

c)  Expiration date.

C.1.15.4 *Quasi-Generic Card Requirements*: As requested by the A/OPC,
the Contractor shall provide a quasi-generic card, using the
Contractor's commercial design AND using the numbering system specified
in C.2.5 Account Number that identifies it as a government account.
Quasi-generic cards issued under this contract shall be subject to the
terms and conditions of this contract. Quasi-generic cards shall be
embossed with:

a)  Account name;

b)  Account number; and

c)  Expiration date.

C.1.15.5 *Sample Card Requirements:* From time to time, GSA or A/OPCs
may request "sample" cards for demonstration or quality testing purposes
only. Sample cards shall have the appearance of the final card model,
with the embossing and printing required for each business line
(reference CP.1.15 Purchase Specific, CT.1.15 Travel Specific, CF.1.15
Fleet Specific, and CI 1.15 Integrated Specific), but have no charge
capability. Sample cards shall have "SAMPLE CARD" prominently printed or
embossed on the face of the card.

C.1.15.6 *Test Card Requirements:* From time to time, GSA or A/OPCs may
request "test" cards for testing purposes. Test cards may be blank, have
a unique test card appearance, or may appear the same as the cards
described herein. Test cards will have limited charge capability. These
cards may be used to test card quality, inter-agency payment systems,
and other emerging processing capabilities as they become available
under this contract. Test cards shall have "TEST CARD" prominently
printed or embossed on the face of the card.

C.1.15.7 *Camera Ready Art:* The Contractor shall provide to A/OPCs or
GSA camera ready art of the final finished card model, as requested.

C.1.15.8 *Card Design Revisions:* The government-provided background
card design for the front of the card may need to be modified to
accommodate the various data elements for Value Added Products and
Services. The Contractor shall work with the agency/organization and GSA
to come to a mutually-agreeable solution for the placement of
information on the card.

CP.1.15 PURCHASE SPECIFIC

The requirements stated in this section are in addition to C.1.15 Card
Design and Embossing.

CP.1.15.1 *Face Side of Purchase Cards:* The Contractor shall emboss
each card with four of the five following lines. The

agency/organization will state which lines it requires at the task order
level.

EMBOSSED:

a.  Account name;

b.  Account number;

c.  Expiration date; and

d.  A 19 character alphanumeric field for agency/organization use (may
    be used for the agency's/organization's tax exempt number).

PRINTED:

a.  Individual department, agency/organization name;

b.  US Government Tax Exempt;

c.  A minimum 15 digit alphanumeric discretionary field; and

d.  The Contractor shall provide a toll free telephone number for
    agencies/organizations and/or merchants to contact if misuse of the
    card is suspected. The front side of the card shall include the
    words \"If misuse suspected, call \[number provided by
    Contractor\]". Reports to the Contractor for suspected fraud shall
    be documented and immediately reported to the designated
    agency/organization Point of Contact.

CT.1.15 TRAVEL SPECIFIC

In addition to C.1.15, Card Design and Embossing, the Contractor shall
provide for the following:

CT.1.15.1 *Face Side of Travel Cards:* The Contractor shall be able to
emboss/print each card with the following:

EMBOSSED:

a.  Account name;

b.  Account number;

c.  Expiration date; and

d.  A 19 character alphanumeric field for agency/organization use (may
    be used for the agency's/organization's tax exempt number).

PRINTED:

a.  Individual department, agency/organization name;

b.  A minimum 15 digit alphanumeric discretionary field; and

c.  The Contractor shall provide a toll free telephone number for
    agencies/organizations and/or merchants to contact if misuse of the
    card is suspected. The front side of the card shall include the
    words \"If misuse suspected, call \[number provided by
    Contractor\]". Reports to the Contractor for suspected fraud shall
    be documented and immediately reported to the designated
    agency/organization Point of Contact.

CT.1.15.2 *Quasi-Generic Card Requirements:* In addition to C.1.15.4
Quasi-Generic Card Requirements, the Contractor shall ensure that it
uses the numbering system specified in CT.2.5 Travel Specific that
identifies it as a government account. Quasi-generic cards will not have
the "CPP" symbol on them.

CF.1.15 FLEET SPECIFIC

The requirements stated in this section are in addition to the
requirements specified in C.1.15 Card Design and Embossing.

CF.1.15.1 *Face Side of Fleet Cards:* The Contractor shall be able to
emboss/print each card with the following:

EMBOSSED:

a.  Account Number/Card Number;

b.  Customer Agency/Organization Identification (alphanumeric). This may
    be used for the agency's/organization's tax exempt number;

c.  Equipment Identification (alphanumeric). This should allow
    [easy]{.underline} distinction between multiple cards issued to the
    same Customer Unit. (CF.3.2.1.1 Master File for the Fleet Card
    Program); and

d.  Expiration Date.

PRINTED:

a.  The Contractor shall provide a toll free telephone number for
    agencies/organizations and/or merchants to contact if misuse of the
    card is suspected. The front side of the card shall include the
    words \"If misuse suspected, call \[number provided by
    Contractor\]". Reports to the Contractor for suspected fraud shall
    be documented and immediately reported to the designated
    agency/organization Point of Contact.

In addition, the following information is recommended to be on the card:

-   Authorized Product Type

CF.1.15.2 *Back Side of Fleet Cards:* At the request of the
agency/organization and as space permits, the Contractor shall print
text that limits use of the card (e.g. "For fuel and minor
parts/services acquired at time of fueling only").

CI.1.15 INTEGRATED SPECIFIC

The requirements stated in this section are in addition to C.1.15 Card
Design and Embossing.

CI.1.15.1 *Face Side of Integrated Cards:* The Contractor shall emboss
each card with four of the five following lines. The agency/organization
will state which lines it requires at the task order level:

EMBOSSED:

a.  Account name;

b.  Account number;

c.  Expiration Date;

d.  A 19 character alphanumeric field for agency/organization use (may
    be used for the agency's/organization's tax exempt number); and

e.  Equipment Identification (alphanumeric). This should allow
    [easy]{.underline} distinction between multiple cards issued to the
    same Customer Unit.

PRINTED:

a)  Individual department, agency/organization name;

b)  A minimum 15 digit alphanumeric discretionary field;

c)  The Contractor shall provide a toll free telephone number for
    agencies/organizations and/or merchants to contact if misuse of the
    card is suspected. The front side of the card shall include the
    words \"If misuse suspected, call \[number provided by
    Contractor\]". Reports to the Contractor for suspected fraud shall
    be documented and immediately reported to the designated
    agency/organization Point of Contact.

CI.1.15.2 *Quasi-Generic Card Requirements:* In addition to C.1.15.4
Quasi-Generic Card Requirements, the Contractor shall ensure that it
uses the numbering system specified in CI.2.5 Integrated Specific that
identifies it as a government account. Quasi-generic cards will not have
the "CPP" symbol on them.

## QUALITY ASSURANCE 

At a minimum, the Contractor shall maintain a quality assurance program
that:

a.  Ensures the quality of the card products and services provided under
    this contract;

b.  Ensures that the information captured for reports in accordance with
    this contract is complete, accurate, and timely;

c.  Ensures timely delivery of cards (reference C.2.14 Card Delivery,
    C.1.18.1.3 Emergency Account Set-up & Card Delivery, and C.1.18.1.4
    Short-Term Account Set-up and Card Delivery);

d.  Ensures that customer service assistance is available in accordance
    with the terms and conditions of this contract and is prompt,
    cooperative, and courteous (objectives stated in C.2.13 Customer
    Service);

e.  Ensures agencies/organizations receive required training (objectives
    stated in C.2.7.2 Training Requirements);

f.  Ensures that payments received on all accounts are posted in
    accordance with the terms and conditions of this contract;

g.  Ensures that transitions are seamless and in accordance with C.2.10
    Transition; and

h.  Ensures proper security methods are in place (reference C.3.1
    Security Requirements).

In addition, some agencies/organizations may require additional quality
assurance measures. Specific requirements for these measures and
requested pricing will be included at the task order level.

Furthermore, to assist in monitoring quality and performance, individual
agencies/organizations may require performance measures.
Agency/organization requirements for performance measures, including the
methods for collection and reporting, will be outlined at the task order
level.

C.1.16.1 In order to measure overall quality assurance, the Contractor
shall annually assess A/OPC satisfaction with its performance. This
shall be accomplished through electronic customer satisfaction surveys
that provide comprehensive feedback on Contractor performance. Overall
customer satisfaction will be collected and reported on areas such as:

-   Customer Service;

-   Training;

-   Electronic Access Systems;

-   Data Reporting; and

-   Data/Card Security.

Contractors shall use the questions and rating scale provided by GSA for
the survey. Contractors shall distribute the survey to all the A/OPCs of
their customer agencies. The Contractor shall maintain records of survey
results and provide access to GSA at GSA's request.

C.1.16.2 *Survey Result Report:* The Contractor shall provide a report
of the survey results to GSA annually. The report shall be due to the
GSA Contracting Officer two months before the annual master contract
conference. The report shall provide the results of the surveys from 15
months to 3 months before the conference. (For example, if the
conference is August 1, 2010, the report is due June 1, 2010, and will
include survey results from May 1, 2009 to May 1, 2010). The report will
include the following information:

1)  Contractor Name;

2)  Period Reported;

3)  List of customer agencies/organizations;

4)  Number surveyed;

5)  Number of survey respondents; and

6)  Survey Question Results.

C.1.16.3 *Overall Customer Satisfaction Survey Expectations:* A minimum
response rate will be provided by GSA. Response rates below the minimum
rate should be accompanied by an explanation and include a strategy for
an increased response rate. GSA will work with Contractors and
agencies/organizations to implement strategies to increase response
rates. A minimum performance score will also be provided by GSA.
Questions receiving a score lower than the minimum shall be reported
with an explanation and include a strategy of how customer satisfaction
may be improved to achieve a higher score in that area.

Results of the surveys shall be announced at the annual master contract
conference. GSA reserves the right to verify survey results.

## CONTINUITY OF OPERATIONS 

The Contractor shall ensure continuity of operations. The Contractor
shall submit a contingency plan, outlining the measures that will be
taken in the event of a catastrophe, both with their proposal and
annually, to be approved by the GSA Contracting Officer. This includes
any operational problems or unusual events during the contract period
that may disrupt operations domestically or internationally. The plan
shall, at a minimum:

-   Include a risk assessment;

-   Include a business impact assessment;

-   Identify essential functions or critical processes, components, and
    the relationship of critical workload to variables, such as time to
    recovery;

-   Identify activities that can be suspended temporarily;

-   Identify alternate procedures; and

-   Identity action(s) to be taken to mitigate threats.

The contingency plan shall detail the taking of appropriate and timely
action to return assets to use after damage, destruction, alteration, or
misappropriation. The system recovery portion of the plan shall include,
at a minimum:

-   Basic strategy for recovery;

-   Specifications for restoration procedures by component and subsystem
    priority;

-   Testing procedures during redundant operations; and

-   Specific responsibilities for incident response.

The contingency plan shall state how the plan will be tested and how
often the tests shall be completed. Annual testing is required as a
minimum, and some tests shall be done without advance notice to
Contractor personnel. The Contractor shall provide a contingency test
report detailing the findings from the contingency test.

In the event of any emergency, the Contractor is responsible for
continuing to provide the services awarded under the contract as
directed by the GSA Contracting Officer.

### BACKUP SYSTEM 

The Contractor shall have a backup system in place and procedures to
ensure that transaction processing and electronic access system services
are not interrupted during system failures, except in the case of
routine maintenance and periodic upgrades for which the Contractor shall
give advance notice (as stated in C.2.6.2 Program Volume Growth and
Technological Advances, C.2.6.3 Electronic Access Systems, and C.2.10.4
Technological Advance Transition) prior to the event. The backup system
shall secure and protect all databases, information, and systems in the
government card program(s) against deliberate or inadvertent loss,
degradation, alteration, or damage of information. The backup system
shall be seamless and ensure continuity of the Government's card
program(s).

## ESTABLISHING AND MAINTAINING ACCOUNTS 

### PROGRAM ACCOUNTS 

The Contractor shall issue cards/cardless centrally billed accounts to
the address and individual/agency/organization designated by the A/OPC
after receipt of completed program forms. If requested by the A/OPC, the
Contractor shall meet with agency/organization representatives to
discuss implementation procedures. All travel costs incurred by the
Contractor for these meetings shall be borne by the Contractor.
Additional requirements specific to each business line are addressed in
CP.1.18.1 Purchase Specific, CT.1.18.1 Travel Specific, CF.1.18.1 Fleet
Specific, and CI.1.18.1 Integrated Specific.

C.1.18.1.1 *Account Set-Up:* Each agency/organization will provide
master file information specified in C.3.2.1.3 Master File on
Contractor-provided program forms. The Contractor shall, as requested by
the agency/organization:

a)  Assist agencies/organizations in setting up accounts;

b)  Provide authorization controls as specified in C.3.6 Authorization
    Controls;

c)  Establish centrally billed cards/accounts;

d)  Provide single randomly generated account numbers with the ability
    to have multiple sub-accounts each with individual card numbers; and

e)  Make cards/accounts valid for a specific time period as agreed upon
    by the Contractor and the A/OPC, not to exceed the master contract
    base period or any options exercised, unless otherwise specified by
    the GSA Contracting Officer.

For purposes of opening centrally billed cards/accounts, the Contractor
shall accept program forms electronically, unless other arrangements are
made at the task order level.

C.1.18.1.2 *Card/Cardless Issuance and Delivery for Centrally Billed
Accounts:* The Contractor shall:

a.  Establish new centrally billed accounts as approved by the A/OPC
    upon receipt of completed program forms electronically, unless other
    arrangements are made at the task order level;

b.  Process program forms and send cards/cardless accounts within
    **five (5) business days** of receipt of the completed program forms
    to the designated address;

c.  Provide standard commercial card activation procedures; and

d.  Process and mail replacements for lost, stolen, broken, or otherwise
    unusable cards within 1 business day of the agency/organization
    request.

C.1.18.1.3 *Emergency Account Set-Up and Card Delivery:* The Contractor
shall process and send cards within 24 hours of the request of the A/OPC
or GSA Contracting Officer. This includes international requests. These
requests include, but are not limited to, responses to natural disasters
(e.g., hurricanes, earthquakes), threats to national security, and
military mobilization. Where the Government provides oral instruction to
set-up an account and issue a card, written/electronic confirmation will
follow within three (3) working days of the oral authorization. The
agency/organization may use electronic means to forward program forms to
the Contractor. Upon request of the A/OPC or GSA Contracting Officer,
the Contractor shall send emergency cards by overnight delivery at
Contractor expense.

C.1.18.1.4 *Short-Term Account Set-Up and Card Delivery:* The Contractor
shall issue short-term cards/accounts as requested by the A/OPC or GSA
Contracting Officer. These requests are generally in response to special
events (e.g., Olympics, economic summits, anniversaries of historic
events) or in response to emergencies as described in C.1.18.1.3
Emergency Account Set-Up and Card Delivery. The Contractor shall have a
method of deactivating these short-term cards/accounts at the end of the
specified period through short-term expiration dates, card/account
cancellation, or other methods acceptable to the Government.

C.1.18.1.5 *Card Renewal:* At least 90 calendar days prior to the
expiration of each account or card, the Contractor shall submit a report
to the A/OPC listing all expiring accounts or cards. The report shall
contain all information necessary for the agency/organization to renew
the account or card. Cards shall automatically renew unless otherwise
directed by the A/OPC. If accounts or cards are not to be renewed, the
A/OPC will notify the Contractor, in writing or electronically, 45
calendar days prior to account or card expiration. Renewed cards shall
be sent no earlier than 40 calendar days before the expiration date of
the expiring card and no later than 20 calendar days before the expiring
date of the existing card.

C.1.18.1.6 *Verification of Card Receipt:* The Contractor, at its
expense, shall verify the receipt of every card issued under the
program(s). Standard card activation procedures may be considered
verification.

C.1.18.1.7 *Invoicing:* The Contractor shall send an itemized invoice to
the Designated Billing Office for each centrally billed account no later
than two days after the end of each billing cycle.

C.1.18.1.8 *Frequency of Invoicing:* Invoicing shall occur on a monthly
billing cycle unless otherwise specified by the agency/organization.
Agencies/organizations may choose to customize electronic billing to
meet specific requirements and any customization fees shall be priced in
their task order. The Contractor shall customize billing as requested by
the agency/organization. Customization of billing includes shorter or
longer billing cycles (e.g., daily, weekly, 45 day), alternate billing
cycles, and/or alternate levels of billing as requested by the
agency/organization.

C.1.18.1.9 *Medium of Invoicing:* Electronic invoicing shall be offered
by the Contractor. The invoice shall be transmitted electronically to
the Designated Billing Office following the close of the business cycle.
It shall also be made available for download via the Contractor's
electronic access system.

C.1.18.1.10 *Invoices:* There are two types of invoices that an
agency/organization may choose from for centrally billed accounts:
Itemized or EC/EDI. Agencies/organizations may choose one or both
invoices.

> \(i\) Itemized Invoice: All invoices shall contain a header or footer
> record, which provides the invoice record count, posting date(s),
> creation date, invoice date, amount carried over from the previous
> invoice, prompt payment act interest charges, and total
> charges/credits for all transactions. For each transaction, the
> invoice shall, at a minimum, contain the following information (when
> received from merchants and obtained by the Contractor):
>
> \(A\) Account name/Equipment ID (e.g., license number, tail number,
> name)
>
> \(B\) Account number
>
> \(C\) Agency/organization name
>
> \(D\) Agency/organization identifying number
>
> \(E\) Merchant/Station name
>
> \(F\) Merchant/Station city
>
> \(G\) Merchant/Station state
>
> \(H\) Merchant zip
>
> \(I\) Merchant TIN
>
> \(J\) Merchant telephone
>
> \(K\) Merchant Category Code
>
> \(L\) Transaction date (and identify ATM, travelers check or
> convenience check transaction)
>
> \(M\) Transaction number
>
> \(N\) Hotel/Motel Fire Safety Act (FSA) statistics (on each lodging
> transaction, provide the number of room nights (if available) and a
> yes/no indicator as to whether the lodging establishment is FSA
> certified)
>
> \(O\) Posting date
>
> \(P\) Master file accounting code
>
> \(Q\) Foreign country, conversion rate, and methodology
>
> \(R\) Debit/credit indicator
>
> \(S\) Itemized charges/credits (including ATM, Travelers Checks, and
> Convenience Checks, customized services, value-added products and
> services and any miscellaneous fees as a separate item, where
> applicable), for each transaction
>
> \(T\) Check fees (NOTE: Individual check fees shall be located next to
> the check for which they are charged.)

Additional Purchase Card Specific Data Items:

> \(W\) Merchant 1057 codes
>
> \(X\) Merchant 1099 code
>
> \(Y\) Merchant/Station DUNs
>
> \(Z\) Product/Service code
>
> (AA)
>
> (AB) Unit of measure
>
> (AC) Unit cost
>
> (AD) Quantity
>
> (AE) Sales tax amount
>
> (AF) Discount amount
>
> (AG) Ship to/from zip codes
>
> (AH) Freight amount
>
> (AI) Duty amount
>
> (AJ) Accounting code
>
> (AK) Order date
>
> (AL) Order number

Additional Travel Card Specific Data Items:

> \(W\)
>
> \(X\) Airline ticket numbers for common carrier transactions
>
> \(Y\) Class of travel identifier (carrier\'s fare/class of service
> code)
>
> \(Z\) Maximum available leg-by-leg itinerary (minimum of 4 legs) data
> for common air/rail/bus carrier transactions
>
> (AA) Unit of measure
>
> (AB) Unit cost
>
> (AC) Quantity
>
> (AD) Sales tax amount
>
> (AE) Discount amount

Additional Fleet Card Specific Data Items:

> \(W\) Driver ID/Access ID
>
> \(X\) Odometer reading
>
> \(Y\) Merchant category code/Fuel---Non-Fuel
>
> (AA) Brand name
>
> (AB) Station location number
>
> (AC) Station zip
>
> (AD) Type of purchase (fuel, non-fuel, both)
>
> (AE) Grade of fuel purchased (regular, mid-grade, premium gasoline,
> diesel, gasohol, CHG, E85, M85, etc.
>
> (AF) Product/Service/Repair Descriptions (line item detail)
>
> (AG) Type of service (for gasoline-self serve, full)
>
> (AH) Type of unit (gallon, liter, gasoline gallon equivalent,
> alternative fuel)
>
> (AI) Unit of fuel purchased
>
> (AJ) Price per fuel unit (carried out to same decimal places as pump
> price)
>
> (AK) Total fuel price (gross-price per unit multiplied by number of
> units and carried out to two decimal places)
>
> (AL) Federal excise tax
>
> (AM) State motor fuel tax
>
> (AN) Local motor fuel tax
>
> (AO) State sales tax on fuel
>
> (AP) State sales tax on non-fuel
>
> (AQ) Federal excise tax
>
> (AR) Local sales tax
>
> (AS) Fuel discount (prior to net price)
>
> (AT) Non-fuel discount (prior to net price)
>
> (AU) Time of purchase
>
> (AV) Gross amount due
>
> (AW) Discount amount
>
> (AX) Total state motor fuel tax
>
> (AY) Total federal excise tax
>
> (AZ) Total state sales tax
>
> (BA) Total local motor fuel tax
>
> (BB) Total local sales tax
>
> (BC) Net charge/credit
>
> (BD) Merchant 1057 codes
>
> (BE) Merchant 1099 code
>
> (BF) Merchant/Station DUNs
>
> (BG) Product/Service code
>
> (BH) Standard price if provided by the agency/organization
>
> (BI) Standard cost if provided by the agency/organization (Standard
> price x quantity)
>
> \(ii\) EC/EDI Invoice: For each transaction, the invoice shall, at a
> minimum, contain the same information as listed in Itemized Invoice
> and shall be structured and formatted in accordance with I-FSS-599,
> C.5.21, Electronic Commerce.

The invoice shall include all transactions posted to the account during
the billing cycle.

C.1.18.1.11 *Billing Discrepancies:* The invoice will be manually or
electronically reconciled by the agency/organization or designee. The
agency/organization is responsible for notifying the Contractor of any
items in dispute and shall have 90 calendar days from the date that the
transaction was processed to initiate a dispute. This notification of
transaction dispute may occur via the electronic access system described
in C.2.6.3 Electronic Access Systems (EAS), telephone, or other means
(e.g., facsimile, mail), but must be followed up in writing if required
by the Contractor's operating rules and regulations**.** The
agency/organization shall adhere to the Contractor's operating rules and
regulations regarding disputes. In the event of a transaction dispute,
the Contractor shall:

a.  Provide immediate temporary credit to the account;

b.  Provide sufficient transaction data to identify the charge;

c.  Promptly investigate disputed items and use best efforts to resolve
    transaction disputes, including working with merchants and the
    Transaction Dispute Office;

d.  Provide a copy of the charge in dispute, if requested;

e.  Provide a copy of all Contractor correspondence regarding disputed
    items, if requested;

f.  Chargeback the merchant where appropriate;

g.  Detail the disputed charge on the Invoice Status Report (see
    C.3.3.1.1 Essential Reports); and

h.  Where appropriate, re-bill allowable charges in the subsequent
    billing period and include complete transaction data for the
    re-billed charge if available.

If a disputed item is resolved before the payment due date, the
resolution shall appear on the agency's/organization's following
official invoice.

C.1.18.1.12 *Reconciliation Assistance:* The Contractor shall provide
agencies/organizations and/or their designee electronic reconciliation
assistance of centrally billed accounts, unless otherwise specified at
the task order level. In addition, the Contractor shall ensure that the
official invoice is sent as a proper invoice as well as assisting
agencies/organizations and/or their designee with downloading, or
transferring and/or reading the transaction data and supporting
documentation as requested.

C.1.18.1.13 Payment *Processing:* Any payment received by the Contractor
for a past-due invoice shall be applied in accordance with the Prompt
Payment Act. In case of a discrepancy of any payment received, the
Contractor shall promptly notify the Designated Billing Office. The
agency/organization may provide instructions for applying payment as
referenced in C.1.18.1.14 Settlement for Centrally Billed Accounts.

C.1.18.1.14 *Settlement for Centrally Billed Accounts:* Settlements for
centrally billed accounts are made directly by the agency/organization
or designee. The Contractor shall accept payment from multiple sources
electronically and post such payments within two (2) business days of
receipt of payment. The Contractor shall ensure that their accounting
system enables the accurate and timely posting of account payments. The
Contractor shall develop procedures to ensure proper distribution of
payment in accordance with agency/organization instructions. For all
centrally billed accounts, the Contractor shall be paid in accordance
with the Prompt Payment Act, as set forth at FAR subpart 32.9 and of 5
CFR § 1315.

Only an undisputed amount for which payment has not been made shall be
considered delinquent. Agencies/organizations are responsible for
calculating interest under the Prompt Payment Act.

CP.1.18.1 PURCHASE SPECIFIC

In addition to Program Accounts C.1.18.1 Program Accounts, the
Contractor shall also provide the following:

CP.1.18.1.1 *Statement of Account:* The statement of account may or may
not be necessary, depending on the agency/organization. If a statement
of account is required, the Contractor shall provide an itemized
statement of account electronically within two (2) business days and
send a paper copy to each cardholder within five (5) business days after
the end of each billing cycle. The statement of account is NOT the
official invoice. The statement shall include all transactions (debits
and credits) posted during the billing cycle. The statement of account
shall include:

a.  Statement date;

b.  Cardholder address;

c.  Designated Billing Office identifier;

d.  Approving Official name;

e.  Foreign conversion rate and methodology, as applicable;

f.  Total dollar amount of the statement of account;

g.  Instructions for handling transaction disputes and any commercial
    regulations concerning disputed items;

h.  Toll-free telephone number for statement inquiries;

i.  Cardholder's monthly limit and single purchase limit;

j.  150 digit alphanumeric master accounting code;

k.  15 digit alphanumeric code;

l.  20 digit alphanumeric agency/organization tax exempt number field;

m.  Account name;

n.  Account number;

o.  Agency/organization name;

p.  Agency/organization identifying number;

q.  Merchant name;

r.  Merchant city;

s.  Merchant state;

t.  Merchant zip;

u.  Merchant telephone;

v.  Debit or credit indicator (i.e., identify whether it was a charge or
    a credit);

w.  Transaction date;

x.  Transaction type (e.g., identify whether it was an ATM, Charge Card,
    or a convenience check transaction);

y.  Transaction reference number; and

z.  Itemized and total charges/credits (including ATM/Travelers Checks
    and convenience check, customized services, Value Added Product and
    Service Offerings and any miscellaneous fees as a separate item,
    where applicable) for each transaction.

CP.1.18.1.2 *Billing Discrepancies:* The statement of account will be
manually or electronically reconciled by the cardholder,
agency/organization or designee. The agency/organization is responsible
for notifying the Contractor of any items in dispute and shall have 90
calendar days from the date that the transaction was processed to
initiate a dispute. This notification of transaction dispute may occur
via the electronic access system described in C.2.6.3 Electronic Access
System (EAS), telephone, or other means (e.g., facsimile, mail), but
must be followed up in writing if required by the Contractor's operating
rules and regulations**.** The agency/organization shall adhere to the
Contractor's operating rules and regulations regarding disputes. In the
event of a transaction dispute, the Contractor shall:

a.  Provide immediate temporary credit to the account;

b.  Provide sufficient transaction data to identify the charge;

c.  Promptly investigate disputed items and use best efforts to resolve
    transaction disputes, including working with merchants and the
    Transaction Dispute Office;

d.  Provide a copy of the charge in dispute, if requested;

e.  Provide a copy of all Contractor correspondence regarding disputed
    items, if requested;

f.  Chargeback the merchant where appropriate;

g.  Detail the disputed charge on the Invoice Status Report (see
    C.3.3.1.1 Essential Reports); and

h.  Where appropriate, re-bill allowable charges in the subsequent
    billing period with any applicable Prompt Payment Act interest
    charge itemized separately and include complete transaction data for
    the re-billed charge if available.

If a disputed item is resolved before the payment due date, the
resolution shall appear on the agency's/organization's following
statement of account and official invoice.

CT.1.18.1 TRAVEL SPECIFIC

In addition to C.1.18.1 Program Accounts, the Contractor shall provide
the following:

CT.1.18.1.1 *Centrally Billed Accounts:* Centrally billed accounts are
used to meet the needs of individual agencies/organizations. These
accounts may be used by agencies/organizations for common carriers,
lodging, car rentals, and other special functions of an individual
agency/organization. There may also be instances where an
agency/organization requires charge cards to be issued under a centrally
billed account and may request ATM access for these cards. In this case,
the card shall be issued in an employee\'s name; however, the invoice
shall be sent directly to the agency/organization for payment. If
requested by the agency/organization, the Contractor shall meet with
agency/organization representatives to discuss implementation
procedures. All Contractor travel costs associated with these meetings
shall be borne by the Contractor.

CT.1.18.1.1.1 *Account Set-Up for Centrally Billed Travel Card
Accounts:* In addition to C.1.18.1.1 Account Set-Up, the Contractor
shall:

a.  Provide a product with no preset authorization controls for travel
    and subsistence, unless otherwise specified by the A/OPC;

b.  Provide an ATM option as requested; and

c.  Provide travelers checks as requested.

CT.1.18.1.1.2 *Card Issuance and Delivery for Centrally Billed Travel
Card Accounts:* In addition to C.1.18.1.2 Card/Cardless Issuance and
Delivery for Centrally Billed Accounts, the Contractor shall send PIN
numbers associated with the ATM option separately from the card within
three (3) business days after electronic or written notification by the
A/OPC. Cards without initial ATM authorization may be authorized at a
later date by the A/OPC. The Contractor shall allow the
agency/organization the option to personalize a PIN number after initial
issuance;

CT.1.18.1.1.3 *Invoices for Centrally Billed Travel Card Accounts:* In
addition to C.1.18.1.10 Invoices, and subsequent subparagraphs, and as
requested by the agency/organization, the Contractor shall concurrently
provide a copy of the invoice and copy of the transaction data, as
specified in the Program and Transaction Data table (C.3.2.2 Transaction
Data), to the agency's/organization's TMC/CTO or ETS/DTS Contractors in
a medium to be agreed upon by the Contractor and the
agency/organization. If the agency/organization requests electronic
transmissions to the TMC/CTO or ETS/DTS, then the Contractor shall
provide the copy of the invoice and the transaction data in a format to
be determined post contract award. TMC/CTO or ETS/DTS files provided by
the Contractor will be in one of these formats (without revision)
through December 31, 2016 (or until the end of the contract period,
whichever is sooner). If the Contractor elects to add new file formats,
then the Contractor shall provide a proposal to the GSA Contracting
Officer that identifies the new file format and a schedule for
implementation. The GSA Contracting Officer will have 30 calendar days
to review and approve/disapprove the proposal. All new file formats will
be incorporated by contract modification.

A proper invoice consists of the invoice and the transaction data to the
Designated Billing Office, and as requested by the agency/organization,
copies of the invoice and transaction data to the TMC/CTO or ETS/DTS
Contractors. Both must be received in a readable format as required by
the agency/organization, and must include complete transaction data as
defined by this contract. Prompt Payment timeframes apply only when
these conditions are met.

CT.1.18.1.1.4 *Billing Discrepancies for Centrally Billed Travel Card
Accounts:* The agency/organization is responsible for notifying the
Contractor of any items in dispute and shall have 90 calendar days from
the date that the transaction was processed to initiate a dispute. This
notification of transaction dispute may occur via the electronic access
system described in C.2.6.3 Electronic Access Systems (EAS), telephone,
or other means (e.g., facsimile, mail), but must be followed up in
writing if required by the Contractor's operating rules and regulations.
In addition to the requirements specified in C.1.18.1.11, Billing
Discrepancies, the Contractor shall:

a.  Accept billing discrepancy reports which list unmatched items (both
    credits and debits) that have been manually or electronically
    reconciled against transaction records maintained by the TMC/CTO or
    ETS/DTS Contractors; and

b.  Subtract from the payments the dollar differences shown on the
    billing discrepancy reports pending receipt of additional
    information to be provided by the Contractor, merchant, or both.

CT.1.18.1.1.5 *Advance Credit:* The Contractor shall adhere to the
Government\'s advance credit policy. This policy allows refunds for
unused tickets to be deducted from the current bill if the refund due
has been processed by the TMC/CTO or ETS/DTS Contractors, providing the
corresponding charge has been paid or is on the current bill, and credit
is not included in the current bill.

CT.1.18.1.1.6 *Tracking Centrally Billed Account Payment:* If the
agency/organization specifies instructions for applying payment, the
Contractor shall comply with those instructions. Payments shall be
applied in accordance with the Prompt Payment Act. The Contractor shall
be able to identify and track payment made by agencies/organizations and
have the ability to cross reference payment to ticket numbers included
under payment received. Payments shall be applied to the oldest charges,
unless otherwise requested by the agency/organization.

CT.1.18.1.2 *Individually Billed Accounts:* In addition to C.1.18.1
Program Accounts, the Contractor shall issue individually billed cards
to government employees only after receipt of a task order issued and
authorized by the A/OPC in accordance with the terms and conditions of
this contract. If requested by the A/OPC, the Contractor shall meet with
agency/organization representatives to discuss implementation
procedures. All Contractor travel costs associated with these meetings
shall be borne by the Contractor. After approval of the application and
prior to activating the card, the employee must electronically accept
the agreement or sign the agreement, unless otherwise specified at the
task order level. Although the Government authorizes individually billed
accounts to be established, the Government accepts no liability for
charges made against the individually billed accounts.

CT.1.18.1.2.1 *Program Requirements for Individually Billed Accounts:*

In addition to C.1.18.1 Program Accounts, the Contractor shall provide
the following:

CT.1.18.1.2.1.1 *Cardholder Agreement:* The Contractor shall develop a
cardholder agreement for individually billed accounts. The cardholder
agreement shall include, at a minimum, the following:

a.  Purpose of the card and the account;

b.  Procedures for renewal and replacement of cards;

c.  Restrictions on use of the card;

d.  Individual liability for charges;

e.  Procedures for reporting non payment to credit bureaus;

f.  Payment schedule;

g.  Non-payment actions, including salary offsets and debt recovery fees
    (debt recovery fees are those standard commercial fees charged for
    formal debt collection action);

h.  Delinquency and suspension/cancellation procedures;

i.  Automated Teller Machine Program procedures, where authorized;

j.  Travelers check procedures, where authorized;

k.  Procedures for reporting lost or stolen cards;

l.  Method of foreign currency conversions;

m.  Toll-free number for billing inquiries, billing disputes, reporting
    lost or stolen cards, and problems with goods and services;

n.  Privacy Act notice; and

o.  Cardholder consent to credit check.

As applicable, the cardholder agreement shall address any specific risk
mitigation measures chosen by the agency/organization. This may require
a version or multiple versions of the cardholder agreement specific to a
particular risk mitigation measure or other method that accomplishes the
same purpose.

CT.1.18.1.2.1.2 *Account Set-Up for Individually Billed Accounts:* The
Contractor shall:

a.  Assist A/OPCs in setting up accounts, as requested;

b.  Provide a 28-45 calendar day billing cycle (as requested at the task
    order level);

c.  Provide a product with no preset authorization controls for travel
    and subsistence. The Contractor may suggest a variety of
    authorization control options as referenced in C.3.6 Authorization
    Controls and CT.3.6 Travel Specific.

d.  Provide an ATM option if requested by the A/OPC;

e.  Have the capability to provide required authorization controls as
    stated in C.3.6 Authorization Controls and CT.3.6 Travel Specific at
    the request of the A/OPC;

f.  Establish individually billed accounts as requested by the A/OPC,
    with credit checks or other creditworthiness assessments on new
    applicants, as specified by the agency/organization; and

g.  Make accounts valid for a specific time period as agreed upon by the
    Contractor and the A/OPC, not to exceed the master contract base
    period or any options exercised, unless otherwise specified by the
    GSA Contracting Officer.

For purposes of opening accounts, cardholder agreements shall be
accepted by the Contractor via electronic medium, fax, and/or mail. The
original cardholder agreement will be forwarded by the A/OPC within
three (3) business days of the request to open the account.

CT.1.18.1.2.1.3 *Card Issuance and Delivery for Individually Billed
Travel Card Accounts:* The Contractor shall:

a.  Establish new individually billed accounts upon receipt of a
    completed application that was approved by the A/OPC. A completed
    application is defined as account set-up information and signed
    cardholder agreement electronically, unless other arrangements are
    made at the task order level;

b.  Perform either credit checks or other creditworthiness assessments,
    as specified by the agency/organization, on new applicants before a
    card is issued;

c.  Process cardholder agreements and send cards within 5 business days
    of receipt of the completed application to the designated address;

d.  Send PIN numbers associated with the ATM option separately from the
    card within 3 business days after electronic or written notification
    by the A/OPC. Cards without initial ATM authorization may be
    authorized at a later date by the A/OPC. The Contractor shall allow
    the cardholder the option to personalize a PIN number after initial
    issuance;

e.  Make cards valid for a specific time period as agreed upon by the
    Contractor and the A/OPC, not to exceed the master contract base
    period or any options exercised, unless otherwise directed by the
    GSA Contracting Officer;

f.  Mail cards to the individual cardholder's physical address (e.g. no
    P.O. boxes), unless otherwise stated by the A/OPC; and

g.  Process and mail replacements for lost, stolen, broken or otherwise
    unusable cards within 1 business day of the agency/organization
    request.

CT.1.18.1.2.1.4 *Card Renewal for Individually Billed Accounts:* At
least 90 calendar days prior to the expiration of each account or card,
the Contractor shall submit a report to the A/OPC listing each expiring
card. The report shall contain all information necessary for the
agency/organization to renew the card. Cards shall automatically renew
unless otherwise directed by the A/OPC. Per OMB Circular A-123, Appendix
B, a creditworthiness assessment must be conducted for restricted
cardholders before the cardholder is issued a renewed card. If cards are
not to be renewed, the A/OPC will notify the Contractor, in writing, 45
calendar days prior to account or card expiration.

CT.1.18.1.2.1.5 *Statement of Account:* The Contractor shall provide an
itemized statement of account electronically within two (2) business
days and send a paper copy to each cardholder within 5 business days
after the end of each billing cycle. This document is the official
invoice for the individually billed account cardholder. The statement
shall include all transactions (debits and credits) posted during the
billing cycle. The statement of account shall include:

a.  Statement date;

b.  Cardholder address;

c.  Foreign conversion rate and methodology, as applicable;

d.  Total dollar amount of the statement of account;

e.  Instructions for handling transaction disputes and any commercial
    regulations concerning disputed items;

f.  Toll-free telephone number for statement inquiries;

g.  Cardholder's monthly limit and single purchase limit;

h.  150 digit alphanumeric master accounting code;

i.  15 digit alphanumeric code;

j.  20 digit alphanumeric agency/organization tax exempt number field;

k.  Account name;

l.  Account number;

m.  Agency/organization name;

n.  Agency/organization identifying number;

o.  Merchant name;

p.  Merchant city;

q.  Merchant state;

r.  Merchant zip;

s.  Merchant telephone;

t.  Debit or credit indicator (i.e., identify whether it was a charge or
    a credit);

u.  Transaction date;

v.  Transaction type (i.e., identify whether it was an ATM, Charge Card
    or Travelers Check);

w.  Transaction reference number; and

x.  Itemized and total charges/credits (including ATM/Travelers Checks
    where applicable) for each transaction.

CT.1.18.1.2.1.6 *Split Disbursement:* The Contractor shall accept split
disbursements in accordance with OMB Circular A-123 Appendix B.
Disbursements that are typically split include, but are not limited to,
common carrier transportation charges, hotel/motel charges, and car
rental charges. The Contractor shall have the ability to record, for
each split disbursement, the traveler's name, unique identifier
(preferable) or Social Security Number, the traveler's account number,
and identify the charges for split disbursement. Payments on Split
disbursements shall be applied to the oldest charges, unless otherwise
requested by the agency/organization.

CT.1.18.1.2.1.7 *Billing Discrepancies:* It is intended that cardholders
will reconcile their statement of account and make payment for those
items not in dispute. The cardholder is responsible for notifying the
Contractor of any items in dispute and shall have 90 calendar days from
the date that the transaction was processed to initiate a dispute. This
notification of transaction dispute may occur via the electronic access
system described in C.2.6.3 Electronic Access System (EAS), telephone,
or other means (e.g., facsimile, mail), but must be followed up in
writing if required by the Contractor's operating rules and regulations.
The Contractor shall:

a.  Provide immediate temporary credit to the account;

b.  Provide sufficient transaction data to identify the charge;

c.  Promptly investigate disputed items and use best efforts to resolve
    transaction disputes, including working with merchants and the
    Transaction Dispute Office;

d.  Provide a copy of the charge in dispute, if requested;

e.  Provide a copy of all Contractor correspondence regarding disputed
    items, if requested;

f.  Chargeback the merchant where appropriate;

g.  Detail the disputed charge on the Invoice Status Report (see
    C.3.3.1.1 Essential Reports); and

h.  Re-bill allowable charges in the subsequent billing period and
    include complete transaction data for the re-billed charge if
    available.

If a disputed item is resolved before the payment due date, the
resolution shall appear on the cardholder's following statement of
account.

CT.1.18.1.2.1.8 *Reconciliation Assistance:* The Contractor shall
provide their standard commercial reconciliation assistance to
individually billed account cardholders, as requested.

CT.1.18.1.2.1.9 *Processing Payments:* The Contractor shall provide
dedicated personnel to operationally support invoicing, transaction
disputes, and payments under this contract.

CT.1.18.1.2.1.10 *Tracking Individually Billed Account Payment:* The
Contractor shall be able to identify and track payment by the
cardholder\'s unique identifier (preferable) or Social Security Number
and account number at the agency's/organization's discretion. The
Contractor shall have the ability to accept individually billed account
payments electronically. The Contractor shall ensure that its accounting
system enables the accurate and timely posting of account payments, to
include matching of payment by account number and unique identifier
(preferable) or Social Security Number made to an individually billed
account by both the individual cardholder and the Government via split
disbursements.

CT.1.18.1.2.1.11 *Payment for Individually Billed Accounts:* Payments
for individually billed accounts are the cardholder's responsibility.
The Government assumes no liability for individually billed accounts.

CF.1.18.1 FLEET SPECIFIC

In addition to C.1.18.1 Program Accounts, the Contractor shall also
provide the following:

CF.1.18.1.1 *Invoices for the Fleet Card Program:* In addition to
C.1.18.1.10 Invoices, the itemized invoice shall also contain the
government purchase authorization. This is the driver ID/Access ID for
each transaction unless otherwise requested by the agency/organization.
Agencies/organizations may request the government purchase authorization
on a separate report or may waive this requirement if an alternate
agency/organization certification method is used (e.g., certification of
the Statement of Account).

CF.1.18.1.2 *Statement of Account:* The statement of account shall be
submitted to the agency/organization designated office/representative on
the same cycle as the invoice unless otherwise requested by the using
agency/organization. The statement of account is NOT the official
invoice. Information on the Statement of Account will be the same as on
the invoice except for the following additional data items:

a.  Merchant Type (based on Contractor\'s own designation or NAICS);

b.  Merchant Name (national, regional, or local corporate name);

c.  Merchant Location or Number (individual station or shop); and

d.  Identification of purchases outside of normal spending parameters
    governing the use of the fleet card as specified by the
    agency/organization.

CF.1.18.1.3 *Card Renewal:* At least 90 calendar days prior to the
expiration of each account or card, the Contractor shall submit a report
to the A/OPC listing each expiring account or card. The report shall
contain all information necessary for the agency/organization to renew
the account or card. Cards that have been used within the past 90
calendar days shall automatically renew unless otherwise directed from
the A/OPC. If the card has not been used within the past 90 calendar
days, the Contractor shall close the account unless a renewal request is
received by the A/OPC. Renewed cards shall be sent no earlier than 40
calendar days before the expiration date of the existing card and no
later than 20 calendar days before the expiration date of the existing
card.

CI.1.18.1 INTEGRATED SPECIFIC

In addition to C.1.18.1 Program Accounts, the Contractor shall also
provide the following:

CI.1.18.1.1 *Centrally Billed and Individually Billed Transactions:*
Some travel transactions will be centrally billed to meet the needs of
individual agencies/organizations. These accounts may be used by
agencies/organizations for common carriers and other transactions as
identified by the agency/organization. Invoices shall be sent directly
to the agency/organization for payment. If requested by the
agency/organization, the Contractor shall meet with agency/organization
representatives to discuss implementation procedures. All Contractor
travel costs associated with these meetings shall be borne by the
Contractor.

In addition to Centrally Billed Travel Transactions, some travel
transactions will be individually billed to government employees. The
government accepts no liability for individually billed transactions.

CI.1.18.1.2 Statement *of Account:* The statement of account may or may
not be necessary depending on the agency/organization. The Contractor
must be able to incorporate all applicable business lines (i.e.,
purchase, travel, and fleet) on one statement of account if required.
The statement of account shall include all transaction data referenced
in C.3.2.2 Transaction Data and CP.1.18.1.1 Statement of Account,
CT1.18.1.2.1.5 Statement of Account and CF.1.18.1.2 Statement of
Account. Additionally, the statement of account shall include the
following:

a)  Individually billed amount of the statement of account; and

b)  Centrally billed amount of the statement of account.

Agencies/organizations will determine at the task order level which
transactions shall be centrally billed (i.e., to be paid by the
Government), and which transactions shall be individually billed to the
cardholder for payment. Purchase transactions shall be centrally billed.

CI.1.18.1.3 Account Set-Up: The Contractor shall offer a program that
provides all of the requirements of CT.1.18.1.1.1 Account Set-Up for
Centrally Billed Travel Card Accounts, CT.1.18.1.2.1.2 Account Set-Up
for Individually Billed Accounts, and CT.1.18.1.2.1.3 Card Issuance and
Delivery for Individually Billed Travel Card Accounts, as applicable.
Additionally, account set-up and issuance shall include the following:

a)  Establish new individually/centrally/combination billed accounts
    upon receipt of a completed application that was approved by the
    A/OPC. A completed application is defined as account set-up
    information unless other arrangements are made at the task order
    level.

CI.1.18.1.4 *Card Issuance and Delivery for Integrated Card Accounts:*
The Contractor shall offer a program that provides all of the
requirements of CT.1.18.1.1.2 Card Issuance and Delivery for Centrally
Billed Travel Card Accounts, as applicable.

CI.1.18.1.5 *Advance Credit:* The Contractor shall offer a program that
provides all of the requirements of CT.1.18.1.1.5 Advance Credit, as
applicable.

CI.1.18.1.6 *Emergency Account Set-Up and Card Delivery:* The Contractor
shall offer a program that provides all of the requirements of
CT.1.18.1.2.1.4 Emergency Account Set-Up and Card Delivery, as
applicable.

CI.1.18.1.7 *Card Renewal for Individually Billed Accounts:* The
Contractor shall offer a program that provides all of the requirements
of CT.1.18.1.2.1.4 Card Renewal for Individually Billed Accounts, as
applicable.

CI.1.18.1.8 *Verification of Card Receipt:* The Contractor shall offer a
program that provides all of the requirements of CT.1.18.1.2.1.5
Verification of Card Receipt, as applicable.

CI.1.18.1.9 *Split Disbursement:* The Contractor shall offer a program
that provides all of the requirements of CT.1.18.1.2.1.6 Split
Disbursement, as applicable.

CI.1.18.1.10 *Billing Discrepancies:* The Contractor shall offer a
program that provides all of the requirements of CT.1.18.1.2.1.8 Billing
Discrepancies, as applicable.

CI.1.18.1.11 *Reconciliation Assistance:* The Contractor shall offer a
program that provides all of the requirements of CT.1.18.1.2.1.9
Reconciliation Assistance, as applicable.

CI.1.18.1.12 *Processing Payments:* The Contractor shall offer a program
that provides all of the requirements of CT.1.18.1.2.1.10 Processing
Payments, as applicable.

CI.1.18.1.13 *Tracking Centrally Billed Transaction Payment:* The
Contractor shall offer a program that provides all of the requirements
of CT.1.18.1.1.1.7 Tracking Centrally Billed Account Payment, as
applicable.

CI.1.18.1.14 *Tracking Individually Billed Transaction Payment:* The
Contractor shall offer a program that provides all of the requirements
of CT.1.18.1.2.1.11 Tracking Individually Billed Account Payment, as
applicable.

CI.1.18.1.15 *Payment for Individually Billed Transactions:* The
Contractor shall offer a program that provides all of the requirements
of CT.1.18.1.2.1.13 Payment for Individually Billed Accounts, as
applicable.

[]{.mark}

### ACCOUNT SUSPENSION AND CANCELLATION 

#### SUSPENSION PROCEDURES 

The Contractor has the discretion to initiate suspension procedures on
centrally billed accounts. If suspension is initiated for a charge
related reason, it must be initiated within 180 calendar days of the
billing cycle date in which the charge appeared. If suspension is not
initiated within 180 calendar days of the billing cycle date in which
the charge appeared, the Contractor waives its right to suspend the
centrally billed account for the particular charge. If the Contractor
initiates suspension, it shall follow the procedures stated below.

For suspension purposes, an account is considered past due if payment
for undisputed principal amounts has not been received within 45
calendar days from the billing date. The Contractor shall (1) send an
email; and (2) send a letter to the A/OPC and Designated Billing Office
or document a telephone call to the A/OPC and Designated Billing Office
requesting payment on past due accounts for the undisputed principal
amount.

The Contractor shall provide the Pre-Suspension/Pre-Cancellation Report
(C.3.3.1.1 Essential Reports) to the A/OPC to identify the undisputed
amount that is overdue on centrally billed accounts. If the Contractor
chooses to begin the suspension process, it shall follow the procedures
listed below if payment for the undisputed principal amount has not been
received by the close of the 54^th^ calendar day from the billing date
of the billing period in which the charge appeared. The Contractor
shall:

1)  Notify the A/OPC and Designated Billing Office by email and by
    written letter that the account will be suspended if payment of the
    undisputed amount is not received in full by the close of the fifth
    (5^th^) calendar day after email notification; and

2)  Notify the A/OPC and Designated Billing Office of the Contractor's
    point of contact to assist in resolving the past due account(s).

Suspension actions must be documented and, if requested, such
documentation must be provided to the GSA Contracting Officer. If
payment for the undisputed principal amount has not been received by the
close of the 60^th^ calendar day from the billing date of the billing
period in which the charge appeared, the Contractor may suspend the
account on the 61^st^ day, unless otherwise directed by the A/OPC.

**SUMMARY CHART OF CONTRACTOR ACTIONS REGARDING ACCOUNT SUSPENSION**

  --------------------------- -------------------------------------------
  **No. of Calendar Days from **Suspension Procedure**
  Billing Date**              

  46 Days                     Request payment from the A/OPC and
                              Designated Billing Office on past due
                              account

  55 Days                     Begin suspension process

  61 Days                     Account may be suspended, unless otherwise
                              directed by the A/OPC

  Within 180 Days             Suspension must be initiated
  --------------------------- -------------------------------------------

C.1.18.2.1.1 *Disputed Items:* The Contractor shall not suspend any
account for amounts in dispute.

C.1.18.2.1.2 *Reinstatement of Centrally Billed Suspended Accounts:* The
Contractor shall automatically reinstate suspended accounts upon payment
of the undisputed principal amount.

C.1.18.2.1.3 *Suspension/Reinstatement Record:* The Contractor shall
maintain a suspension/reinstatement file on accounts to include, at a
minimum, the agency/organization office name, the agency/organization
identifying number, the account number, the A/OPC and Designated Billing
Office and telephone numbers, invoice numbers, principal, and estimated
interest penalty for each invoice, the number of days past due for each
invoice, documentation described in C.1.18.2.1 Suspension Procedures,
the date of suspension, and the date of reinstatement. This file shall
be made available to the A/OPC, Designated Billing Office and the GSA
Contracting Officer within two business days of a request.

C.1.18.2.1.4 *Government Requested Suspension:* The A/OPC reserves the
right to suspend and reinstate a centrally billed account under his/her
purview and document the reasons for the suspension. The GSA Contracting
Officer reserves the right to suspend a centrally billed account and
document the reasons for suspension. In accordance with the requirements
specified in C.3.6 Authorization Controls, the Contractor shall have the
ability to void cards, PINs, and driver access codes at the request of
the A/OPC or GSA Contracting Officer.

CT.1.18.2.1 TRAVEL SPECIFIC SUSPENSION PROCEDURES (INDIVIDUALLY BILLED
ACCOUNTS)

The Contractor has the discretion to initiate suspension procedures on
individually billed accounts unless alternative suspension procedures
are otherwise defined by the agency/organization and priced at the task
order level (e.g., using risk mitigation measures). If suspension is
initiated for a charge related reason, it must be initiated within 180
calendar days of the closing date in which the charge appeared. If
suspension is not initiated within 180 calendar days of the closing date
in which the charge appeared, the Contractor waives its right to suspend
the individually billed account for the particular charge. If the
Contractor initiates suspension, it shall follow the procedures stated
below.

For suspension purposes, an account is considered past due if payment
for the undisputed principal amount has not been received within 45
calendar days from the closing date on the statement of account in which
the charge appeared. The Contractor shall (1) send an email; and (2)
send a letter to the individual cardholder or make a documented
telephone call to the individual cardholder requesting payment on past
due accounts for the undisputed principal amount.

The Contractor shall provide the Pre-Suspension/Pre-Cancellation Report
(C.3.3.1.1 Essential Reports) to the A/OPC to identify the undisputed
amount that is overdue on individually billed accounts. If the
Contractor chooses to begin the suspension process, it shall follow the
procedures listed below if payment for the undisputed principal amount
has not been received by the close of the 54^th^ calendar day from the
closing date on the statement of account in which the charge appeared.
The Contractor shall:

1)  Notify the cardholder and A/OPC by email and by written letter that
    the account will be suspended if payment of the undisputed amount is
    not received in full by the close of the fifth (5^th^) calendar day
    after email notification; and

2)  Notify the cardholder and A/OPC of the Contractor's point of contact
    to assist in resolving the past due account(s).

Suspension actions must be documented and, if requested, such
documentation must be provided to the A/OPC. If payment for the
undisputed principal amount has not been received by the close of the
60^th^ calendar day from the closing date on the statement of account in
which the charge appeared, the Contractor may suspend the account on the
61^st^ day, unless otherwise directed by the A/OPC. The A/OPC must
notify the Contractor of any mission-related extenuating circumstances
for which the account should not be suspended within the notification
timeframes above. The Government accepts no liability for charges made
against the individually billed account.

**SUMMARY CHART OF CONTRACTOR ACTIONS REGARDING ACCOUNT SUSPENSION**

  --------------------------- -------------------------------------------
  **No. of Calendar Days from **Suspension Procedure**
  Closing Date**              

  46 Days                     Request payment from the individual
                              cardholder on past due account

  55 Days                     Begin suspension process

  61 Days                     Account may be suspended, unless otherwise
                              directed by the A/OPC

  Within 180 Days             Suspension must be initiated
  --------------------------- -------------------------------------------

CT.1.18.2.1.1 *Disputed Items:* The Contractor shall not suspend any
account for amounts in dispute.

CT.1.18.2.1.2 *Reinstatement of Suspended Individually Billed Accounts:*
The Contractor shall automatically reinstate suspended accounts upon
payment of the undisputed principal amount, unless otherwise specified
by the A/OPC.

CT.1.18.2.1.3 *Credit Bureaus:* The Contractor shall not provide credit
information on suspended individually billed accounts unless otherwise
directed by the agency/organization.

CT.1.18.2.1.4 *Referral of Individually Billed Accounts to Debt
Collection:* Suspended individually billed account balances shall not be
referred to outside collection entities unless otherwise directed by the
agency/organization.

CT.1.18.2.1.5 *Suspension/Reinstatement Record:* The Contractor shall
maintain a suspension/reinstatement file on individually billed accounts
to include, at a minimum, the cardholder name, the agency/organization
office name, the agency/organization identifying number, the account
number, the A/OPC and A/OPC's telephone number, invoice numbers, the
amount for each invoice, the number of days past due for each invoice,
documentation described in C.1.18.2.1 Suspension Procedures, the date of
suspension, and the date of reinstatement. This file shall be made
available to the A/OPC and the GSA Contracting Officer promptly upon
request.

CT.1.18.2.1.6 *Repeated Suspensions:* If an individually billed account
has been suspended two times during a 12-month period for undisputed
amounts and is past due again within the same 12-month period as
outlined in CT.1.18.2.1 Travel Specific Suspension Procedures
(Individually Billed Accounts), the Contractor may cancel the account in
accordance with the requirements of CT.1.18.2.2 Travel Specific
Cancellation Procedures (Individually Billed Accounts).

CT.1.18.2.1.7 *Government Requested Suspension:* The A/OPC reserves the
right to suspend an individually billed account under his/her purview
and document the reasons for the suspension. The GSA Contracting Officer
reserves the right to suspend an individually billed account and
document the reasons for suspension. In accordance with the requirements
specified in C.3.6 Authorization Controls, the Contractor shall have the
ability to void cards and PINs at the request of the A/OPC or GSA
Contracting Officer.

CI.1.18.2.1 INTEGRATED SPECIFIC

The Contractor shall offer a program that provides all of the
requirements of C.1.18.2.1 Suspension Procedures and CT.1.18.2.1 Travel
Specific (Individually Billed Accounts), as applicable.

Agencies/organizations will decide at the task order level, the impact
of suspending one business line on other business lines.

#### CANCELLATION PROCEDURES

The Contractor has the discretion to initiate cancellation procedures on
centrally billed accounts. The Contractor shall not initiate
cancellation procedures on a centrally billed account without first
going through the suspension process as described in C.1.18.2.1
Suspension Procedures. If cancellation is initiated for a charge related
reason, it must be initiated within 180 calendar days of the billing
cycle date in which the charge appeared. If cancellation is not
initiated within 180 calendar days of the billing cycle date in which
the charge appeared, the Contractor waives its right to cancel the
centrally billed account for the particular charge. If the Contractor
initiates cancellation, it shall follow the procedures stated below.

The Contractor shall provide the Pre-Suspension/Pre-Cancellation Report
(reference C.3.3.1.1 Essential Reports) to the A/OPC to identify the
undisputed amount that is overdue on centrally billed accounts.

There are two reasons for which the Contractor may initiate cancellation
of a centrally billed account for non-payment of undisputed amounts:

1)  The account has been suspended two (2) times during a 12-month
    period for undisputed amounts and is past due again within the same
    12-month period as outlined in C.1.18.2.1 Suspension Procedures
    (e.g., an account that is suspended in January and in December of
    any given year and is past due again in March of the following year
    would be eligible for cancellation). The Contractor shall give
    consideration to the time that has elapsed between the second
    suspension and the third occurrence for late payment and shall
    exercise good judgment; or

2)  Payment for the undisputed principal amount has not been received by
    the close of the 119^th^ calendar day past the billing date, and the
    requirements of C.1.18.2.1 Suspension Procedures have been met.

The Contractor shall (1) send an email; and (2) send a letter to the
A/OPC and Designated Billing Office or make a documented telephone call
to the A/OPC and Designated Billing Office requesting payment on past
due accounts for the undisputed principal amount. If the Contractor
chooses to begin cancellation procedures, and one of more of the above
conditions have been met, the Contractor shall follow the procedures
listed below:

1)  Notify the A/OPC and Designated Billing Office by email and by
    written letter that the account will be canceled if payment of the
    undisputed amount is not received in full by the close of the fifth
    (5^th^) calendar day after this notification; and

2)  Notify the A/OPC and Designated Billing Office of the Contractor's
    point of contact to assist in resolving the past due account(s).

Cancellation actions must be documented by the Contractor and, if
requested, such documentation must be provided to the GSA Contracting
Officer. If payment for the undisputed principal amount has not been
received by the close of the 125^th^ calendar day from the billing date
of the billing period in which the charge appeared, the Contractor may
cancel the account on the 126^th^ calendar day, unless otherwise
directed by the A/OPC.

Credit information shall not be referred to credit reporting agencies
for centrally billed card accounts.

**SUMMARY CHART OF CONTRACTOR ACTIONS REGARDING ACCOUNT CANCELLATION**

**Cancellation procedures shall begin only after the account has been
suspended twice during a 12-month period or the account is past due for
undisputed amounts and the suspension procedure requirements have been
met.**

+-----------------------+----------------------------------------------+
| **No. of Calendar     | **Cancellation Procedure**                   |
| Days**                |                                              |
+-----------------------+----------------------------------------------+
| 120 Days from Billing | -   Notify the A/OPC and Designated Billing  |
| Date                  |     Office electronically and in writing     |
|                       |     that the account will be canceled if     |
|                       |     payment is not received in full by the   |
|                       |     close of the fifth (5th) calendar day    |
|                       |     after this notification; and             |
|                       |                                              |
|                       | -   Notify the A/OPC and Designated Billing  |
|                       |     Office of the Contractor's point of      |
|                       |     contact to assist in resolving the past  |
|                       |     due account(s).                          |
+-----------------------+----------------------------------------------+
| 126 Days from Billing | Account may be canceled, unless otherwise    |
| Date                  | directed by the A/OPC                        |
+-----------------------+----------------------------------------------+
| Within 180 Days of    | Cancellation must be initiated               |
| the Billing Date      |                                              |
+-----------------------+----------------------------------------------+

C.1.18.2.2.1 *Disputed Items:* The Contractor shall not cancel any
account for amounts in dispute.

C.1.18.2.2.2 *Reinstatement of Centrally Billed Cancelled Accounts:*
With A/OPC approval, the Contractor may reinstate canceled accounts upon
payment of the undisputed principal amount and Prompt Payment Act
interest.

C.1.18.2.2.3 *Cancellation/Reinstatement Record:* The Contractor shall
maintain a cancellation/reinstatement file on accounts to include, at a
minimum, the agency/organization office name, the agency/organization
identifying number, the account number, the A/OPC and Designated Billing
Office and telephone numbers, invoice numbers, principal and estimated
interest penalty for each invoice, the number of days past due for each
invoice, documentation described in C.1.18.2.2 Cancellation Procedures,
the date of suspension, the date of reinstatement from suspension, the
date of cancellation, and the date of reinstatement from cancellation.
This file shall be made available to the A/OPC, Designated Billing
Office and the GSA Contracting Officer promptly upon request.

C.1.18.2.2.4 *Government Requested Cancellation:* The A/OPC reserves the
right to direct or authorize a cancellation and reinstatement of a
centrally billed account under his/her purview. The GSA Contracting
Officer reserves the right to cancel a centrally billed account and
document the reasons for cancellation. In accordance with the
requirements specified in, C.3.6 Authorization Controls, the Contractor
shall void cards at the request of the A/OPC or GSA Contracting Officer.

CT.1.18.2.2 TRAVEL SPECIFIC CANCELLATION PROCEDURES (INDIVIDUALLY BILLED
ACCOUNTS)

The Contractor has the discretion to initiate cancellation procedures on
individually billed accounts, unless alternative cancellation procedures
are otherwise defined by the agency/organization and priced at the task
order level (e.g., using risk mitigation measures such as split
disbursement and salary offset). The Contractor shall not initiate
cancellation procedures on an individually billed account without first
going through the suspension process as described in CT.1.18.2.1 Travel
Specific Suspension Procedures (Individually Billed Accounts). If
cancellation is initiated for a charge related reason, it must be
initiated within 180 calendar days of the closing date in which the
charge appeared. If cancellation is not initiated within 180 calendar
days of the closing date in which the charge appeared, the Contractor
waives its right to cancel the individually billed account for the
particular charge. If the Contractor initiates cancellation, it shall
follow the procedures stated below.

The Contractor shall provide the Pre-Suspension/Pre-Cancellation Report
(reference C.3.3.1.1 Essential Reports) to the A/OPC to identify the
undisputed amount that is overdue on individually billed accounts.

There are three reasons for which the Contractor may initiate
cancellation of an individually billed account:

1)  The account has been suspended two times during a 12-month period
    for undisputed amounts and is past due again in the same 12-month
    period as outlined in CT.1.18.2.1 Travel Specific Suspension
    Procedures (Individually Billed Accounts);

2)  Payment for the undisputed principal amount has not been received by
    the close of the 119^th^ calendar day from the closing date on the
    statement of account in which the charge appeared, and the
    requirements of CT.1.18.2.1 Travel Specific Suspension Procedures
    (Individually Billed Accounts) have been met; or

3)  Use of the card for other than authorized purchases and cancellation
    is approved by the A/OPC.

The Contractor shall (1) send an email; and (2) send a letter to the
cardholder and A/OPC or make a documented telephone call to the
cardholder and A/OPC requesting payment on past due accounts for the
undisputed principal amount. If the Contractor chooses to begin
cancellation procedures, and one of more of the above conditions have
been met, the Contractor shall follow the procedures listed below:

1)  Notify the cardholder and A/OPC by email and by written letter that
    the account will be canceled if payment of the undisputed amount is
    not received in full by the close of the fifth (5^th^) calendar day
    after this notification; and

2)  Notify the cardholder and A/OPC of the Contractor's point of contact
    to assist in resolving the past due account(s).

Cancellation actions must be documented and, if requested, such
documentation must be provided to the A/OPC. If payment for the
undisputed principal amount has not been received by the close of the
125^th^ calendar day from the closing date on the statement of account
in which the charge appeared, the Contractor may cancel the account on
the 126^th^ day, unless otherwise directed by the A/OPC. The A/OPC must
notify the Contractor of any mission-related extenuating circumstances
for which the account should not be canceled within the notification
timeframes specified above. The Government accepts no liability for
charges made against the individually billed account.

**SUMMARY CHART OF CONTRACTOR ACTIONS REGARDING ACCOUNT CANCELLATION**

**Cancellation procedures shall begin only after the account has been
suspended twice during a 12-month period, the account is past due for
undisputed amounts and the suspension procedures have been met, or the
card was used for other than authorized purchases and cancellation is
approved by the A/OPC.**

+-----------------------+----------------------------------------------+
| **No. of Calendar     | **Cancellation Procedure**                   |
| Days**                |                                              |
+-----------------------+----------------------------------------------+
| 120 Days from Closing | -   Notify the cardholder and A/OPC          |
| Date                  |     electronically and in writing that the   |
|                       |     account will be canceled if payment is   |
|                       |     not received in full by the close of the |
|                       |     fifth (5^th^) calendar day after this    |
|                       |     notification; and                        |
|                       |                                              |
|                       | -   Notify the cardholder and A/OPC of the   |
|                       |     Contractor's point of contact to assist  |
|                       |     in resolving the past due account(s).    |
+-----------------------+----------------------------------------------+
| 126 Days from Closing | Account may be canceled unless otherwise     |
| Date                  | directed by the A/OPC                        |
+-----------------------+----------------------------------------------+
| Within 180 Days of    | Cancellation must be initiated               |
| the Closing Date      |                                              |
+-----------------------+----------------------------------------------+

CT.1.18.2.2.1 *Disputed Items:* The Contractor shall not cancel any
account for amounts in dispute.

CT.1.18.2.2.2 *Reinstatement of Cancelled Individually Billed Accounts:*
The Contractor may reinstate canceled individually billed accounts upon
payment of the principal amount and late fee. The Contractor may conduct
a creditworthiness check as described in CT.1.18.1.2.1.2 Account Set-Up
for Individually Billed Accounts prior to reinstatement of canceled
individually billed accounts as governed by applicable law. The
Government accepts no liability for charges made against the
individually billed account.

CT.1.18.2.2.3 *Credit Bureaus:* Cancelled individually billed accounts
may be reported to credit bureaus in if directed by the
agency/organization and in accordance with OMB Circular A-123 Appendix
B.

CT.1.18.2.2.4 *Referral to Debt Collection:* Cancelled individually
billed accounts may be referred to outside collection entities if
directed by the agency/organization and in accordance with OMB Circular
A-123 Appendix B.

CT.1.18.2.2.5 *Cancellation/Reinstatement Record:* The Contractor shall
maintain a cancellation/reinstatement file on individually billed
accounts to include, at a minimum, the cardholder name, the
agency/organization office name, the agency/organization identifying
number, the account number, the A/OPC and A/OPC's telephone number,
invoice number, the amount for each invoice, the number of days past due
for each invoice, documentation described CT.1.18.2.2 Travel Specific
Cancellation Procedures (Individually Billed Accounts), the date of
suspension, the date of reinstatement from suspension, the date of
cancellation, and the date of reinstatement from cancellation. This file
shall be made available to the A/OPC and the GSA Contracting Officer
immediately upon request.

CT.1.18.2.2.6 *Government Requested Cancellation:* The A/OPC reserves
the right to direct or authorize cancellation of an individually billed
account under his/her purview (e.g., employee has left the agency). The
GSA Contracting Officer reserves the right to cancel an individually
billed account. In accordance with the requirements specified in C.3.6
Authorization Controls, the Contractor shall have the ability to void
cards and PINs at the request of the A/OPC or GSA Contracting Officer.

CT.1.18.2.2.7 *Cancellation for Payments Returned for Non-Sufficient
Funds:* The Contractor may immediately cancel an Individually Billed
Travel Account on which two (2) or more checks have been returned for
non-sufficient funds (NSF) within a twelve (12) month period. If the
Contractor cancels an account under this paragraph (CT.1.18.2.2 Travel
Specific Cancellation Procedures (Individually Billed Accounts)), the
Contractor will notify the cardholder by email or letter that the
account has been canceled. In addition, the Contractor's Cancellation
Report will provide notification to the A/OPC. The Contractor may apply
CT.1.18.2.2.3 Credit Bureaus and CT.1.18.2.2.4 Referral to Debt
Collection, to any account canceled in accordance with this paragraph.
In those circumstances relating to financial institution discrepancies
(e.g., account errors), the cardholder must provide written
documentation from their financial institution to the Contractor for
review. The Contractor shall reinstate the account if the review
demonstrates that the NSF payment(s) was/were returned in error by or at
the fault of the cardholder's financial institution; in such a case, if
the account was reported to a credit bureau or similar entity under, or
referred for debt collection, the Contractor shall withdraw the
reporting or referral action.

1.  Prior to implementation of paragraph CT.1.18.2.2.6 Government
    Requested Cancellation, in accordance with the Contractor's Travel
    Program Cardholder Account Agreement, the Contractor shall provide
    written notification to cardholders at least 30 calendar days prior
    to the effective date of the change to the cardholder agreement
    covering cancellation for NSF checks.

2.  The Contractor shall provide the proposed revised cardholder
    agreement to GSA for approval prior to distribution to cardholders
    and agency/organization A/OPCs.

3.  Any NSF payments received by the Contractor prior to the effective
    date of the change to the cardholder agreement will not be counted
    against the cardholder.

CI.1.18.2.2 INTEGRATED SPECIFIC

The Contractor shall offer a program that provides all of the
requirements of C.1.18.2.2 Cancellation Procedures and CT.1.18.2.2
Travel Specific Cancellation Procedures (Individually Billed Accounts),
as applicable.

Agencies/organizations will determine at the task order level, the
impact of canceling one business line on other business lines.

## TAX EXEMPT STATUS

Transactions against federal government accounts that are directly paid
by the Government (i.e. purchase, centrally billed travel, fleet, and
integrated accounts) are exempt from state and local taxes for purchases
made within the United States. Some states also provide tax exemption on
individually billed accounts. The Contractor shall assist the Federal
Government to obtain tax exemption by working with state governments and
merchants to ensure that states and merchants do not tax these
transactions at the point of sale. The Contractor shall assist the
Government in the resolution of any other tax exemption issues that
arise, including any tax exemptions applicable to foreign purchases. The
Contractor shall provide a plan to increase tax exemption at the point
of sale for all tax exempt transactions made on purchase, qualifying
travel, fleet, and integrated cards. The plan may include providing
agencies/organizations with educational materials to promote tax
exemption practices and committing the offeror to contacting merchants
at the Government's request regarding tax exemption.

At the request of the A/OPC, a tax exemption identification number may
be embossed on the charge card (See C.1.15 Card Design and Embossing for
further detail). Further assistance in tax recovery is detailed in
C.2.2.5 Tax Reclamation. Cost reimbursable Contractors that pay the bank
directly are not tax exempt under this program and should not have cards
that state so.

CF.1.19 FLEET SPECIFIC

In addition to C.1.19, Tax Exempt Status, the Fleet Card Program
requires the identification of all taxes that are exempted (invoiced net
of taxes) or non-exempt (invoiced gross of taxes). This includes, at a
minimum, Federal Excise Tax (FET) on fuel, state motor fuel tax, and
state sales tax for fuel or non-fuel purchases. The Contractor may
provide additional tax details (e.g., local taxes, FET on non-fuel
items). The Contractor shall maintain accurate tax information. To the
maximum extent possible, the Contractor shall establish agreements with
merchants of fuel, maintenance, and parts to ensure that state/local
taxes on transactions are not charged at the point of sale.

Taxes must be deducted prior to invoicing when applicable. Regardless of
whether the Government is invoiced net taxes, all taxes shall be
itemized on the invoice (exempt and non-exempt).

CI.1.19 INTEGRATED SPECIFIC

The Contractor shall meet the requirements of C.1.19 Tax Exempt Status
and CF.1.9 Fleet Specific, as applicable.

## RISK MITIGATION

CT.1.20 TRAVEL SPECIFIC (INDIVIDUALLY BILLED ACCOUNT)

CT.1.20.1 *Late Fees at the Master Contract Level:* At the master
contract level, the Contractor may assess its standard commercial late
fee on undisputed charges made on individually billed accounts that are
126 calendar days past the closing date on the statement of account in
which the charge appeared and have been canceled in accordance with
CT.1.18.2.2 Travel Specific Cancellation Procedures for the Travel Card
Program (Individually Billed Accounts). If assessed, the late fee shall
be calculated from 126 calendar days past the closing date on the
statement of account in which the charge appeared and apply to the
charge which is past due. The late fee that may be assessed is the
financial responsibility of the individually billed account cardholder.
The Government shall not be liable for late fees on individually billed
accounts.

CT.1.20.2 *Late Fees at the Task Order Level:* Solely at the
agency's/organization's discretion and at the task order level, late
fees may be assessed on individually billed travel card accounts earlier
than the master contract allows as specified above.
Agencies/organizations may elect to allow the Contractor to charge their
standard commercial late fee in accordance with standard commercial
practice; however, inclusion of standard commercial late fees at the
task order level is contingent upon the agency's/organization's
successful negotiations with union officials, as appropriate. Late fees
are the responsibility of the individual cardholder. The Government
shall not be liable for late fees on individually billed accounts. If an
agency/organization chooses earlier assessment of late fees, the
agency/organization shall state so in their requirements and request
more favorable pricing at the task order level.

CT.1.20.3 *Reinstatement Fees at the Master Contract Level:* The
Contractor may not charge a reinstatement fee at the master contract
level; however, the individual agency/organization may allow
reinstatement fees at the task order level during the contract period on
individually billed travel card accounts.

CT.1.20.4 *Reinstatement Fees at the Task Order Level:* Solely at the
agency's/organization's discretion and at the task order level,
reinstatement fees may be assessed on individually billed travel card
accounts. Agencies/organizations may elect to allow the Contractor to
charge their standard commercial reinstatement fee in accordance with
standard commercial practice; however, inclusion of standard commercial
reinstatement fees at the task order level is contingent upon the
agency's/organization's successful negotiations with union officials, as
appropriate. Reinstatement fees are the responsibility of the individual
cardholder. The Government shall not be liable for reinstatement fees on
individually billed accounts. If an agency/organization chooses
reinstatement fees as a risk mitigation measure, the agency/organization
shall state so in their requirements and request more favorable pricing
at the task order level.

CT.1.20.5 *Credit Checks at the Task Order Level:* OMB Circular A-123,
Appendix B requires creditworthiness assessments to be completed for all
new applicants. The Contractor shall perform creditworthiness
assessments in accordance with OMB Circular A-123, Appendix B, if
requested by the agency/organization at the task order level.

CT.1.20.6 *Standard Commercial Risk Mitigation Measures at the Master
Contract Level:* The Contractor must recognize that for master contract
purposes, risk mitigation measures are not allowed; however, the
Government reserves the right to allow risk mitigation measures not
otherwise addressed herein during the contract period on individually
billed travel card accounts.

CT.1.20.7 *Standard Commercial Risk Mitigation Measures at the Task
Order Level:* The Contractor may offer standard commercial risk
mitigation measures not already listed in C.2.2.4 Risk Mitigation
Assistance. Ordering of any risk mitigation measure proposed is solely
at the agency's/organization's discretion. At the task order level, the
Contractor may offer risk mitigation measures other than standard
commercial risk mitigation measures*.* The agency/organization is
responsible for negotiating any change to the appropriate union
agreements, if applicable for the risk mitigation measure proposed. If
an agency/organization desires standard commercial risk mitigation
measures to increase the value of their portfolio to industry, the
agency/organization shall state so in their requirements and request
pricing at the task order level.

CI.20.1 INTEGRATED SPECIFIC (INDIVIDUALLY BILLED TRANSACTIONS)

The Contractor shall meet the requirements of CT.1.20 Travel Specific
(Individually Billed Accounts), as applicable.

## CONTRACTOR PROBLEM REPORT

In some instances, issues may arise between the agencies/organizations
and the Contractor in which GSA SmartPay® Office involvement is
required. The Contractor shall notify the GSA SmartPay® Contracting
Officer as such situations arise. In reporting such issues, the
Contractor shall, at a minimum, submit via email the following
information:

-   Contractor name;

-   Date that the issue was first noticed;

-   Agencies/organizations involved;

-   Background information/description of the problem or issue; and

-   Recommended solution.

## GOVERNMENT TO GOVERNMENT TRANSACTIONS

Federal government acquired charge card transactions generally fall into
the Merchant Category Code of 9399 (Miscellaneous Government Services).
This rate is generally recognized as a low risk category -- it is
unlikely that a charge card will be used fraudulently to make a payment
to the federal government. The low risk of federal government
transactions is further evidenced in the extremely low retrieval and
chargeback rates observed by the current charge card acquiring banks
processing for the Government. Nevertheless, the high cost of
interchange creates a barrier to acceptance for government entities
wishing to utilize charge cards as a collection option. Offerors shall
provide a plan that details how they will work within the card
associations to provide more cost effective options to government charge
card acquirers for government to government transactions -- including,
but not limited to, reduced rates for low-risk government MCCs,
reduction in rates as transaction value rises, caps on interchange fees,
and flat rates for high dollar transactions. This plan shall be
implemented within 120 calendar days after contract award. Offerors will
be rated on how they address this issue.

# PRODUCTS, SERVICES, AND SUPPORT

## MERCHANT ACCEPTANCE

The Contractor shall not facilitate an environment in which government
charge cards and charge card related products and services are less
desirable to accept or have higher acceptance costs than their
commercial counterparts. From the merchants' perspective, the government
charge cards and charge card related products and services provided
under this contract shall not have noticeable differences in processing
costs, functionalities, etc. This is important to maintain merchant
willingness to accept government charge cards and charge card related
products and services.

At a minimum and except as noted, the Contractor shall have merchant
coverage (and for the fleet card, full transaction data capture as
listed in the Merchant Data section in Figure 3.2.2 (C.3.2.2 Transaction
Data) at the merchants specified in Attachments 5, 6, and 7 by 60 days
prior to contract award. The Contractor shall have a mechanism in place,
including a point of contact, to add new merchants and merchant types to
their network as needed by agencies/organizations. The Contractor shall
assist, as requested, in promoting the benefits of accepting the card
and recruiting merchants that do not currently accept the card, and
upgrading merchant's point-of-sale capability to enable richer
transaction data capture. The Contractor shall provide a merchant
recruitment upgrade plan that, at a minimum, provides merchant brochures
that discuss benefits of acceptance/richer transaction data capture to
agencies/organizations for merchant dissemination. The Contractor shall
also conduct small business outreach efforts to include small and rural
merchants. Other actions can include recruitment or upgrading of staff,
incentive/volume pricing, reduced merchant fees, etc. The Government
will identify merchants for recruitment, where necessary.

C.2.1.1 *Enhanced Data Capture:* The Contractor shall provide enhanced
data capture as merchants are able to pass higher levels of data through
the card network and as data is obtained by the Contractor. The
Contractor shall pass data as outlined in C.3.2 Program and Transaction
data.

C.2.1.2 *Point-of-Sale Discounts:* Any merchant product or service
discount negotiated by the Government on its own behalf directly with
the merchant shall be identified where the discount information (i.e.,
Level 3 data) is provided to the Contractor by the merchant through the
transaction process and as data is obtained by the Contractor.
Contractors may also offer net billing services as described in C.2.12.8
Net Billing.

CP.2.1 PURCHASE SPECIFIC

In addition to C.2.1 Merchant Acceptance, the Contractor shall provide a
product with widespread domestic and international merchant acceptance
by a variety of merchants that supply products and services.

CT.2.1 TRAVEL SPECIFIC

In addition to C.2.1 Merchant Acceptance, the Contractor shall provide a
product with widespread domestic and international merchant acceptance
by:

-   Domestic (US flag) passenger common carriers;

-   International/foreign passenger common carriers;

-   Airports (merchants located in airports);

-   Bus services and stations;

-   Train services and stations;

-   Taxi services;

-   Car rental agencies;

-   Hotel and lodging establishments (plus reservation, confirmations,
    and payment);

-   DoD installation services (BOQ's, exchanges, and clubs);

-   Restaurants;

-   Gas stations; and

-   ATM networks/banks.

CF.2.1 FLEET SPECIFIC

In addition to the requirements specified in C.2.1 Merchant Acceptance,
the Contractor shall provide a product with widespread merchant
acceptance by fuel merchants (including vehicle, small marine craft, and
aviation[^60]) and by automotive service, parts, and repair merchants
with full data capture as required.

CF.2.1.1 *Merchant Discounts:* Any merchant product or service discount
offered to the Contractor's non-federal customers shall be passed on to
the Government. In addition, the Government may independently seek
discounts directly from merchants. The Contractor shall have a mechanism
which enables merchants to identify which agencies/organizations are
eligible for the discounts. This may necessitate separate account ranges
for service/bureaus and agencies/organizations.

In addition to the point-of-sale discount identified in C.2.1 Merchant
Acceptance, another type of discount falls into this category:

-   Discounts offered by the Contractor to their customers. These are
    discounts that are negotiated with the merchant based on guaranteed
    or implied business volume. For example, 1% off all fuel purchases
    or 10% off glass (parts).

CI.2.1 INTEGRATED SPECIFIC

The Contractor shall offer a program that provides all of the
requirements of C.2.1 Merchant Acceptance, CP.2.1 Purchase Specific,
CT.2.1 Travel Specific, and CF.2.1 Fleet Specific, as applicable.

## PROGRAM SUPPORT

The Contractor shall work with the Government to support the
Government's charge card program. In conjunction with all requirements
outlined throughout this solicitation, the Contractor shall provide
support to GSA, agencies, and cardholders as necessary in order to
support the Government's mission, goals, and objectives. In addition to
the support requirements specified in this section of this solicitation,
further program support requirements may be defined at the task order
level.

Required program support operations include, but are not limited, to the
topics outlined below.

### STRATEGIC SOURCING SUPPORT 

The Government spends billions of dollars each year through its
Purchase, Travel, Fleet, and Integrated charge cards (as well as other
contract mechanisms). As a result, the Government is interested in
understanding its spending patterns, and adopting strategic sourcing
capabilities that enable agencies/organizations to combine their buying
power to achieve significant savings, negotiate favorable terms and
conditions, and receive the best value possible for the Government.

In accordance with the OMB Circular A-123 Appendix B -- Improving the
Management of Government Charge Card Programs, agencies/organizations
are required to implement strategic sourcing for certain commodities,
and should analyze charge card spending data as part of this effort.

At a minimum, the Contractor shall support GSA and agency/organization
strategic sourcing efforts by providing tools and services including,
but not limited to:

-   Access to detailed (level 1, 2, and 3) transaction data elements as
    specified in C.3.2 Program and Transaction Data;

-   Spend analysis reports as specified in C.3.3.1.2 Other Agency
    Reports;

-   Analytical tools for assessing charge card transactions;

-   Other tools that give similar abilities including, but not limited
    to: ability to scan receipts, support electronic purchase logs; and

-   Provide the ability to integrate merchant data files with card
    transaction data at agency/organization request.

CP.2.2.1 PURCHASE SPECIFIC

In addition to the strategic sourcing requirements above, the Contractor
shall provide, at a minimum, a listing (including discount amounts) of
ten high sales volume GSA schedule vendors with whom they have arranged
to offer point of sale discounts when a GSA SmartPay® purchase card is
used. These discounts must be automatic (point of sale) and provided at
the vendors' physical locations and online. The discounts must apply to
all agencies/organizations that utilize a purchase card business line
under a task order arrangement with the Contractor. At the task order
level, an agency/organization may request greater discounts based upon
detailed agency/organization spend data. The Contractor shall provide
the list of discount arrangements to the GSA Contracting Officer by no
later than the date of the GSA SmartPay® Master Contract Kick-off
Conference. The list of discounts will be shared with participating
agencies/organizations at the GSA SmartPay® Master Contract Kick-off
Conference.

### DATA MINING

The Contractor shall provide the agencies/organizations with products
and services to assist with data mining as defined in C.1.4 Definitions.
The Contractor shall offer, at a minimum, one data mining tool as a
non-separately priced Tier 1 Product and Service Offering, unless
otherwise specified at the task order level. This tool shall include
capabilities to assist with identifying potential misuse, fraud, waste,
and abuse as described in C.1.4 Definitions. In accordance with standard
commercial practices, the Contractor shall work with the Government to
monitor account transactions to identify any unusual spending patterns
or frequency of transactions. In addition, Contractors shall monitor
account transactions that have the characteristics of misuse and abuse,
as defined by the Government. For example, identifying multiple
purchases having the characteristics of a "split purchasing" pattern (a
purchase split between two or more transactions), alerting to attempted
purchases at excluded merchants, and flagging purchases that are made on
dates and times that are outside of normal government cardholder
spending patterns. The Contractor shall notify the A/OPC or other
designated agency/organization representative of any unusual activities
(e.g., through periodic reports, through electronic notices, by flagging
transactions in EAS system). Additionally, the data mining product shall
give the agency/organization and/or GSA the capability to monitor
individual charges and transactions based upon an established hierarchy
within the agency/organization.

In addition to the data mining tool described above, the Contractor may
also offer separately priced data mining tools as stated in C.2.12 Value
Added Product and Service Offerings (Tier 2).

### DELINQUENCY ASSISTANCE

It is in the best interest of both the Contractor and the Government to
take a proactive approach to monitoring delinquency.

The Contractor shall provide the Government with assistance in areas,
including, but not limited to:

-   Reports of delinquency levels, including pre-suspension and
    pre-cancellation, regularly and as requested;

-   Early notice of delinquent accounts;

-   Identifying areas for improvement;

-   Delinquency prevention best practices; and

-   Implementing regulations/guidance.

### RISK MITIGATION ASSISTANCE

Risk mitigation controls, policies, and practices are critical tools for
ensuring the efficiency and integrity of charge card programs by
eliminating payment delinquencies, charge card fraud, waste, and abuse.
The OMB Circular A-123 Appendix B places a great deal of emphasis on
risk management, and the Contractor shall act in support of the
Government's goal to manage risk.

The Contractor shall, at a minimum, support the Government to mitigate
risk by:

-   Developing an efficient approach to risk identification, analysis,
    and mitigation;

-   Suggesting and sharing industry leading practices;

-   Developing and suggesting internal controls;

-   Assisting in the development of risk mitigation policies;

-   Providing agencies/organizations with exception reports that flag
    high risk transactions; and

-   Assisting agencies/organizations and GSA in the communication of
    policies to cardholders.

### TAX RECLAMATION

NOTE: THIS SECTION ADDRESSES TAX RECLAMATION, NOT TAX EXEMPTION. FOR
MORE INFORMATION ON TAX EXEMPTION, REFERENCE SECTION C.1.19 TAX EXEMPT
STATUS.

Official centrally billed government purchases, excluding purchases made
by cost reimbursable Contractors, are generally exempt from state and
local taxes. Tax exemption letters can be found on the GSA SmartPay®
website. Where exemption is not possible, and in other cases where tax
has been paid at the point of sale, the Contractor shall assist the
Government to reclaim such taxes.

The Contractor shall assist the Government in tax reclamation, at a
minimum, by:

-   Providing a detailed plan to the Government to maximize recovery of
    taxes paid on charge cards;

-   Passing all detailed transaction data, as specified in C.3.2 Program
    and Transaction Data, to include tax information;

-   Developing Electronic Access System (EAS) functions that allow for
    increased reporting of tax information (e.g., ability to flag
    transactions that have paid tax, and generate reports by
    agency/organization and state); and

-   Preparing tax reclamation documentation on behalf of the
    agency/organization for submission to states and merchants.

### KNOWLEDGE SHARING

Effective knowledge sharing is crucial to the success of the
Government's charge card program. The Contractor shall continuously
increase its emphasis on disseminating relevant information to GSA,
agencies, and cardholders.

In conjunction with all other requirements set forth in this
solicitation, the Contractor shall effectively promote knowledge sharing
by utilizing knowledge sharing channels including, but not limited to:

-   Workgroups;

-   Technical Advisory Groups (TAG);

-   Publications (e.g. newsletters, program manuals, training guides);

-   Master Contract Conference (e.g. training classes, breakout
    sessions); and

-   Electronic media such as emails, web demos, etc.

The Contractor shall use the above channels as appropriate to share best
practices, address current program needs, and promote effective controls
for the card program.

Knowledge sharing is also particularly important with regard to the
Contractor's technological capabilities. Contractors shall share
information about their technological tools by demonstrating
capabilities of current systems, sharing product enhancements, and
actively working with GSA and agencies/organizations to identify changes
that need to be made to these systems.

The knowledge sharing channels should also be used to identify and
communicate needs/issues facing agencies/organizations so that
agencies/organizations can have the benefit of another
agency's/organization's experience with a common issue. The Contractor
shall be proactive in communicating relevant issues, both current and
anticipated.

### LARGE TICKET TRANSACTIONS

Charge cards are used for a range of purchase dollar amounts, from
micropurchases to "large ticket" transactions. For the purposes of this
section, large ticket transactions are defined as transactions in an
amount that exceeds the micropurchase threshold. Merchants may be less
willing to accept government charge cards for large ticket transactions,
due to the interchange fee amounts levied on them. To counter reduced
merchant acceptance of the government charge card for large ticket
transactions, Contractor shall provide the Government options for
processing large ticket transactions. These may include, but are not
limited to, adjustments to the interchange fee on large ticket
transactions (e.g., a fixed processing fee), alternative electronic
payment mechanisms, or other solutions.

## COLLABORATION WITH FRAUD, WASTE, AND ABUSE REVIEWS 

The Contractor shall assist the Government in investigations and audits
as detailed below:

### INVESTIGATION ASSISTANCE 

The Contractor shall assist any authorized investigative unit (e.g., The
Office of Inspector General or authorized representative, the ordering
or GSA Contracting Officer or authorized representative) of the U.S.
Government concerning alleged wrongdoing or suspected fraud, waste, or
abuse by agency/organization employees or those entities doing business
with the U.S. Government using the card program(s). If charge card
records are required to assist in the authorized investigative unit's
investigation efforts, the Contractor shall provide, at no additional
cost to the Government, any data requested within the timeframes
mutually-agreed to by the Contractor and the authorized investigative
unit, unless otherwise specified by the ordering or GSA Contracting
Officer.

### AUDIT ASSISTANCE 

The Contractor shall assist any authorized audit unit (the ordering or
GSA Contracting Officer, or an authorized representative, or the
Comptroller General of the United States, or an authorized
representative) of the U.S. Government by providing reasonable access to
all card program(s) administrative, financial, and management data. If
charge card records are required to assist in the authorized audit
unit's efforts, the Contractor shall provide, at no additional cost to
the Government, any data requested within the timeframes mutually-agreed
to by the Contractor and the authorized audit unit, unless otherwise
specified by the ordering or GSA Contracting Officer.

C.2.3.3 MISUSE ASSISTANCE

The Contractor shall assist agency/organization representatives with
identifying and investigating possible misuse of charge card and charge
card related products and services. At a minimum, this assistance shall
include providing a toll free number for agency/organization
representatives (A/OPCs, cardholders, etc.) and merchants to contact if
misuse is suspected, as discussed in C.15 CARD DESIGN AND EMBOSSING.
Additionally, Contractors shall provide the findings of any resulting
investigation to the agency/organization upon receiving the findings.

## COMMUNICATION 

Effective communications are crucial to supporting the Government's
charge card program. In conjunction with all requirements outlined
throughout this solicitation, the Contractor is expected to be readily
accessible to GSA, agencies/organizations, and cardholders. The
Contractor shall maintain open and timely communications with GSA and
agencies/organizations, including the disclosure of any relevant
information/events that may impact the Government's charge card program.
Additional communication requirements may be outlined by
agencies/organizations at the task order level.

Required communications, such as statement inserts, statement messaging,
and A/OPC newsletters shall be in accordance with all terms set forth
throughout this solicitation.

### MASTER CONTRACT NEWSLETTER

The Contractor shall develop and electronically distribute a quarterly
master contract newsletter to, at a minimum, all A/OPC program
participants. Each newsletter shall include program information, news,
issues relative to the business line and card program, etc., and a
disclaimer as follows: "The information provided is for general use
only. Contact the GSA Contracting Officer with any questions related to
proper use of the master contract." The Contractor may use the
newsletter to introduce new products and services as approved by the GSA
Contracting Officer, or to market and advertise their products and
services as approved by the GSA Contracting Officer to potential
agency/organization customers. However, the primary focus of the
newsletters shall be to disclose program information, news, issues
relative to the card program, etc. In addition to distributing this
newsletter quarterly, Contractors may issue interim newsletters as major
issues or other important information develops. At a minimum, the
Government requires an electronic master contract newsletter. At the
Contractor's discretion, it may provide paper copies.

Prior to distribution of the master contract newsletter, the Contractor
shall obtain the GSA Contracting Officer's written approval of the
content of the newsletter. The GSA Contracting Officer will review
materials for content and provide written approval/disapproval within 14
calendar days of receipt of the Contractor's materials. Revisions must
be submitted to allow sufficient time for re-review without delaying
distribution. The GSA Contracting Officer reserves the right to require
publication of specific information and also reserves the right to edit
the newsletter. The newsletter shall be available to A/OPC program
participants electronically through the internet or, at the discretion
of the agency/organization, in a mutually agreeable standard format. If
the intranet is the chosen method of dissemination by the
agency/organization, the Contractor shall provide a file in a
mutually-agreeable standard commercial format so that the
agency/organization may post the newsletter to its intranet site.

### STATEMENT INSERTS 

Statement inserts provide a method by which the Government and the
Contractor can disseminate information about the card program(s) and
program-related matters. The Contractor shall provide GSA and
agencies/organizations the ability to include electronic or paper
statement inserts into active cardholder statements of account to reach
selected or entire government audiences (e.g., only to GSA employees,
all participating agencies/organizations). If statement inserts are
used, they shall adhere to the following:

1.  If the Contractor uses the statement insert feature relative to the
    card program(s), the Contractor shall be bound to the prohibitions
    described in, C.1.14 Marketing and Advertising. Further, all
    Contractor-requested statement inserts relative to the card
    program(s) shall be submitted to the GSA Contracting Officer for
    written approval prior to dissemination. The GSA Contracting Officer
    will review materials for content and provide written
    approval/disapproval within 14 calendar days of receipt of the
    Contractor's materials. Revisions must be submitted to allow
    sufficient time for re-review without delaying distribution. The GSA
    Contracting Officer reserves the right to edit statement inserts.

2.  If an agency/organization uses the statement insert feature relative
    to the card program(s), the request for the insert shall be
    submitted directly to the Contractor. The agency/organization is
    responsible for creating, printing (or electronic equivalent) and
    providing the insert to the Contractor, using any Contractor-stated
    specifications (e.g., size, quantities, frequency, other parameters)
    required for the electronic or paper statement insert. The
    Contractor may offer creation and printing of agency/organization
    inserts as a separately priced service at the task order level. The
    Contractor may suggest editing revisions to the content of the
    agency's/organization's statement insert. In the event of
    significant program issues (e.g., possible release of proprietary
    information) that the Contractor may be concerned with regarding an
    agency's/organization's statement insert, it shall contact the GSA
    Contracting Officer for assistance.

3.  The Contractor shall process statement inserts on a first-come,
    first-serve basis. However, if multiple inserts are requested
    concurrently for the same audience, the GSA Contracting Officer will
    work with the requesting agency/organization to determine the
    priority of the inserts. The GSA Contracting Officer reserves the
    right to override the Contractor's or agency's/organization's
    designation of the priority of the inserts.

4.  The Contractor shall not allow any third-party to utilize the
    statement insert feature, unless approved in writing by the GSA
    Contracting Officer.

### STATEMENT MESSAGING 

Statement messaging provides a method in which the Government and the
Contractor can disseminate information about the card program(s) and
program-related matters. The Contractor shall provide GSA and
agencies/organizations the ability to include statement messaging
(electronic or on paper) on active cardholder statements of account to
reach selected or entire government audiences (e.g., only to GSA
employees, all participating agencies/organizations). If statement
messaging is used, it shall adhere to the following:

1.  If the Contractor uses the statement messaging feature relative to
    the card program(s), the Contractor shall be bound to the
    prohibitions described in, C.1.14 Marketing and Advertising.
    Further, all Contractor-requested statement messaging relative to
    the card program(s) shall be submitted to the GSA Contracting
    Officer for written approval prior to dissemination. The GSA
    Contracting Officer will review materials for content and provide
    written approval/disapproval within 14 calendar days of receipt of
    the Contractor's materials. Revisions must be submitted to allow
    sufficient time for re-review without delaying distribution. The GSA
    Contracting Officer reserves the right to edit statement messaging.

2.  If an agency/organization uses the statement messaging feature
    relative to the card program(s), the request for the messaging shall
    be submitted directly to the Contractor. The agency/organization is
    responsible for drafting the message and providing the message to
    the Contractor, using any Contractor-stated specifications (e.g.,
    word limits, frequency, other parameters) required for the statement
    messaging. The Contractor may suggest editing revisions to the
    content of the agency's/organization's statement messaging. In the
    event of significant program issues (e.g., possible release of
    proprietary information) that the Contractor may be concerned with
    regarding an agency's/organization's statement messaging, it shall
    contact the GSA Contracting Officer for assistance.

3.  The Contractor shall process statement messaging on a first-come,
    first-serve basis. However, if multiple messaging is requested
    concurrently for the same audience, the GSA Contracting Officer will
    work with the requesting agency/organization to determine the
    priority of the messaging. The GSA Contracting Officer reserves the
    right to override the Contractor's or agency's/organization's
    designation of the priority of the messaging.

4.  The Contractor shall not allow any third-party to utilize the
    statement messaging feature, unless approved in writing by the GSA
    Contracting Officer.

## ACCOUNT NUMBER 

The Contractor shall have an adequate number of prefixes unique to the
Government for all card programs. The Contractor shall, within a common
numbering system for each card type (e.g., charge, debit, or pre-paid),
assign a government-unique account number to each card issued under the
master contract, except for situations covered by C.1.15.3 Generic
Cards. The numbering system for each card type shall be dedicated solely
to the master contract.

The Contractor shall not utilize the same numbering system or sequence
for other business purposes, including other federal government
contracts.

It is imperative that the numbering system be unique to the Government
and to the master contract, as it serves as an important control
mechanism to access government-only products and services. GSA reserves
the right to require multiple prefixes, separate numbering systems or
sequences for control purposes. The Contractor shall provide GSA a list
of the Bank Identification Numbers (BINs) that they will be utilizing
for the purposes of this contract with their proposal submission. All
BINs provided by the Contractor must be approved by the GSA Contracting
Officer before cards are developed for this contract.

CT.2.5 TRAVEL SPECIFIC

CT.2.5.1 *Account Number Prefixes:* In addition to C.2.5 Account Number,
the prefixes and numbering system utilized must distinguish between
individually and centrally billed accounts. The Contractor shall have
separate prefixes for individually billed accounts and centrally billed
accounts as identified below. The Contractor shall not utilize the same
prefixes and numbering system or sequence for non-federal government
accounts, except as directed by the GSA Contracting Officer for
authorized entities using the City Pair Program on a mandatory basis,
such as designated Indian Tribes and the National Sector of the American
Red Cross. The following categories require separate account numbering
systems:

a.  Individually billed travel card accounts with City Pair Program
    access (separate prefixes and numbering system);

b.  Federal government centrally billed accounts with City Pair Program
    access (with separate prefixes and numbering system for authorized
    Native Americans and the National Sector of the American Red Cross);

c.  Other centrally billed accounts without City Pair Program access
    (separate prefixes and numbering system and a Contractor-provided
    card design); and

d.  Any other accounts in which the Government reserves the right to
    require additional separate prefixes and numbering system.

CT.2.5.2 *City Pair Program Identifier:* GSA annually awards contracts
for air passenger transportation services. This program is generally
referred to as the City Pair Program. From time to time there may be
changes to the City Pair Program (e.g., revising the status of users
under the City Pair Program contracts or designating additional users).
As the GSA SmartPay® travel card is the only form of card payment that
is accepted under City Pair Program, when changes are made to the City
Pair contracts, analogous changes will be made to the travel card
contracts at the discretion of the GSA Contracting Officer and at no
cost to the Government.

Below is the required City Pair Program numbering sequences for travel
card accounts:

  ------------- ------- --------------------- ------- ----------------------
  **City Pair                                         
  Program (CPP)                                       
  Account                                             
  Numbering                                           
  Sequences for                                       
  GSA SmartPay®                                       
  Travel Charge                                       
  Accounts**                                          

  Association   Fifth                         Sixth   
  Prefixes      Digit                         Digit   

  XXXX          0-3 =   Authorized use of the 0 =     Centrally billed
                        CPP                           account, non-mandatory
                                                      CPP\*\*

                4-5 =   Reserved              1 =     Individually billed
                                                      account, non-mandatory
                                                      CPP

                6-9 =   Non-Authorized use of 2-4 =   Individually billed
                        CPP (no access to             account, mandatory CPP
                        CPP)\*                        

                                              5 =     Reserved

                                              6-9 =   Centrally billed
                                                      account, mandatory CPP
  ------------- ------- --------------------- ------- ----------------------

\* Examples of appropriate use: Agencies/organizations that are not
eligible for City Pair Program contract fares, accounts issued to
Contractors, any fares purchased by the Government for Contractors,
checkage, or other categories of travelers that are not authorized
access to CPP contract fares, etc.

\*\* Examples of appropriate use: DOD recruits traveling from Military
Entrance Processing Stations (MEPS), Groups of 10 or more passengers,
etc.

See CT.1.2 Scope of Contract for Travel Card for further explanation of
mandatory verses non-mandatory.

The background card design provided will include a City Pair Program
identifier. Based on the information provided by agencies/organizations
in the master file, the Contractor shall ensure that only authorized
users of the City Pair Program have the card design that denotes
authorized use of the City Pair Program. Agencies will state in their
task order whether (and which of) its centrally and individually billed
accounts have City Pair access and which cards should have the CPP
symbol. The Contractor shall verify access to CPP prior to card
issuance.

For those entities that are not authorized users of the City Pair
Program, the Contractor shall not include a CPP symbol on the face of
the card, and shall use the account numbering requirements specified in
CT.2.5.1 Account Number Prefixes. Based on the information provided by
agencies/organizations in the master file, the Contractor shall ensure
that non-authorized users of the City Pair Program have cards without
the CPP symbol, and that do not have access to the City Pair Program.

CI.2.5 INTEGRATED SPECIFIC

CI.2.5.1 *Account Number Prefixes* In addition to C.2.5 Account Number
and CT.2.5 Travel Specific, the prefixes for the following will be
determined at the task order level:

-   Centrally billed and/or individually billed transactions; and

-   City Pair Program access.

CI.2.5.2 *City Pair Program Identifier:* GSA annually awards contracts
for air passenger transportation services. This program is generally
referred to as the City Pair Program. From time to time there may be
changes to the City Pair Program (e.g., revising the status of users
under the City Pair Program contracts or designating additional users).
As the GSA travel card/integrated card with Travel Business Line is the
only form of card payment that is accepted under City Pair Program, when
changes are made to the City Pair contracts, analogous changes will be
made to the integrated card contracts at the discretion of the GSA
Contracting Officer and at no cost to the Government.

Integrated card programs that include the Travel Business Line shall
include the city pair program identifier. See CT.2.5.2 City Pair Program
Identifier for the required City Pair Program numbering sequences for
integrated card accounts that include the Travel Business Line.

See CT.1.2 Scope of Contract for Travel Card for further explanation of
mandatory verses non-mandatory.

The background card design provided will include a City Pair Program
identifier. Based on the information provided by agencies/organizations
in the master file, the Contractor shall ensure that only authorized
users of the City Pair Program have the card design that denotes
authorized use of the City Pair Program. Agencies will state in their
task order whether (and which of) its accounts have City Pair access and
which cards shall have the government-provided background card design
and CPP symbol. The Contractor shall verify access to CPP prior to card
issuance.

For those entities that are not authorized users of the City Pair
Program, the Contractor shall not include a CPP symbol on the face of
the card, and shall use the account numbering requirements specified in
CI.2.5.1 Account Number Prefixes. Based on the information provided by
agencies/organizations in the master file, the Contractor shall ensure
that non-authorized users of the City Pair Program have cards without
the CPP symbol, and that do not have access to the City Pair Program.

## TECHNOLOGY

### ELECTRONIC COMMERCE SUPPORT 

The Contractor shall assist in developing processes, guidance, and as
appropriate, implementation support for agencies/organizations to
implement Electronic Commerce (EC) for card processes. Further, the
Contractor shall work with agencies/organizations to ensure that
appropriate systems guidance includes complete systems documentation,
test transactions, Section 508 considerations[^61], and procedural
guidance for each document type. The Contractor shall have the
capability to perform tests on all proposed electronic systems and shall
provide a test environment for the agency/organization to test the
systems before any changes go live at no additional cost to the
Government. Additionally, the Contractor shall provide an interface to
the agency's/organization's accounting systems at no additional cost to
the Government. The Contractor shall make adjustments or updates to the
agency/organization interface as required by the agency/organization for
revisions to agency systems, migration to new agency/organization
systems, and/or if the agency/organization contracts with a government
shared service center for financial management services. The Contractor
shall have the capability to successfully perform Electronic
Commerce/Electronic Data Interchange (EC/EDI) under this contract within
60 calendar days of the agency's/organization's ability to come in line
with federal EC/EDI standards. The Contractor's EDI capability shall
adhere to the Electronic Commerce Federal Implementation Conventions
(IC), as provided through the National Institute of Standards and
Technology. The Contractor shall provide the data in a format that
conforms to the ANSI X12 EDI standards. The X12 is the U.S. standards
body for the cross-industry development, maintenance, and publication of
electronic data exchange standards, based on, but not limited to X12
EDI, XML, and UN/EDIFACT formats.

### PROGRAM VOLUME GROWTH AND TECHNOLOGICAL ADVANCES 

The Contractor shall proactively accommodate program volume growth (see
historic program data found in the most updated Executive Summary at the
GSA SmartPay® website) with minimal disruption to the card program(s).
All upgrades, replacement equipment, and software required by the
Contractor to accommodate growth in program volume and/or technological
advances are the Contractor's responsibility at no additional cost to
the Government. The Contractor shall ensure that any change requiring a
contract modification, or any major change or enhancement related to the
resident platform that is brought about by program volume growth, is
effectuated in a smooth, seamless manner, with minimal disruption to the
card program(s). The Contractor shall give 90 days notice for changes
and coordinate a mutually acceptable implementation strategy with the
participating users and the GSA Contracting Officer at least 90 calendar
days in advance, unless otherwise directed by the GSA Contracting
Officer. The Contractor shall utilize its best efforts to ensure that
the products and services offered comply with current commercial
practice and assist in maximizing efficiencies to the Government.

New products and service offerings shall be consistent with the
commercial marketplace, and technological advances shall be reviewed and
approved by GSA and offered to agencies/organizations as they become
available in accordance with C.5.32, Service Improvements, unless
otherwise directed by the GSA Contracting Officer.

### ELECTRONIC ACCESS SYSTEMS (EAS) 

The Contractor shall provide an internet-based electronic access system
that allows two-way communication between the agency/organization and
the Contractor and which performs the functions as described below, or
their commercially equivalent product that meets the Government's
requirements. The Contractor, at its expense, shall also provide all
associated software (either web-based or non-web-based EAS system as
required by the agency/organization) and communication connections
required to allow each requesting agency/organization to connect with
and facilitate the timely exchange of data between the Contractor and
the agency/organization system. The electronic method of access must be
compatible with a variety of computer systems (including personal
computers and mainframes) and be provided at the Contractor's expense,
to each requesting agency/organization level. This does not include
providing to the requesting agency/organization any underlying operating
system (e.g., UNIX, OS/2, Macintosh, DOS, or Windows), commercially
available web browser software (e.g., Netscape Navigator, Microsoft
Internet Explorer), computer hardware, or providing any instruction on
how to use the underlying operating system or computer hardware. For
access through modems, the Contractor shall provide each requesting
agency/organization the appropriate communications parameter information
and any necessary procedural information (e.g., baud rate, function
keys, screen sequences). The Contractor shall provide the file layout
for each file as requested by the agency/organization.

All program and transaction data shall be available electronically. At a
minimum, the electronic access system shall:

a.  Provide authorized individuals/systems with the ability to
    electronically access program data, as specified in C.3.2 Program
    and Transaction Data;

b.  Provide authorized individuals/systems with the ability to maintain
    program and transaction data as specified in C.3.2 Program and
    Transaction Data and C.3.4 Record Retention and Retrieval;

c.  Provide single sign on capability if required by the
    agency/organization, in accordance with security requirements stated
    in C.3.1 Security Requirements. Updates to user password shall apply
    to all Contractor systems;

d.  Maintain an audit trail of account activity, updates, and user
    activity by card management personnel (e.g., primary vs. alternate
    A/OPC), as specified in C.3.1 Security Requirements;

e.  Provide authorized individuals with the ability to post comments to
    accounts (e.g. a detailed explanation of reason account was
    suspended);

f.  Provide cardholders with online access to their accounts, including
    access to online statements and online payment options;

g.  Provide authorized individuals/systems with electronic review and
    manipulation of all captured transaction information to include the
    ability to: support electronic reconciliation and certification of
    invoices, sort data by any field, filter out unnecessary
    information, edit account allocation manually as needed, and split
    transaction amounts into sub-units for multi-account allocation.
    This includes summary roll-up, review, and manipulation at different
    levels;

h.  Provide authorized individuals/systems with automatic default cost
    allocations for each transaction to include: the ability to assign
    an agency/organization account code automatically to each
    transaction as determined by the A/OPC; to assign a code based on
    the merchant, merchant category, cardholder or any combination of
    these fields; the account code must be sufficiently long to
    accommodate the accounting string of any agency/organization
    (maximum 150 characters); and the ability of the A/OPC to override
    the default code (agency/organization will specify if they require
    multiple accounting codes at the task order level);

i.  Provide the ability to search and sort by a specific value in a line
    of accounting (e.g., searching and sorting by organization codes
    within a common line of accounting);

j.  Provide authorized individuals/systems with the ability to flag and
    generate reports on transactions where state and local taxes have
    been assessed;

k.  Provide authorized individuals/systems with standard commercial
    reports as specified in C.3.3 Reporting Requirements;

l.  Provide authorized individuals/systems with the ability to generate
    ad hoc reports;

m.  Be user-friendly;

n.  Provide user defined date ranges (e.g., quarterly, biannually,
    annually, etc.) for report generation;

o.  Ensure that all program and transaction data of the government card
    program(s) is secured, at a minimum according to standard commercial
    practices and as required in C.3.1 Security Requirements;

p.  Update program and transaction data (to include delinquency
    information) as listed in C.3.2 Program and Transaction Data to
    reflect all payments and transactions as of 11:59 p.m. EST on the
    previous business day;

q.  Provide connectivity that facilitates electronic information sharing
    among agencies/organizations to include: the ability to allow
    multiple users concurrent access to the application and, if
    requested by the agency/organization, allow data via a local or wide
    area network (LAN/WAN); the ability to send email notification to
    cardholders of online statement availability; and a variety of
    connectivity options necessary to electronically link participating
    hierarchies of the agency/organization using the
    agency's/organization's preferred technology (options should include
    LAN, WAN, client/server, internet, and e-mail);

r.  Provide authorized individuals/systems with the ability to download
    data from the system. This includes the automatic creation and daily
    transmission of files containing accounting data (via secure
    electronic transfer) to agency/organization internal accounting
    systems. The Contractor shall provide program and transaction data
    in a format and frequency specified at the task order level (See C.3
    Data Management and Transaction Support). If requested by the
    agency/organization, this shall include a custom interface file to
    any internal system(s) designated by the agency/organization. This
    custom interface file shall be created in such a manner that it can
    be imported into the agency's/organization's system with no
    interaction, special programming, or manual entry of transaction
    data. The Contractor must also have the capability to compress these
    custom interface files into zip files. The Contractor shall make
    adjustments or updates to the agency/organization interface as
    required by the agency/organization for revisions to agency systems,
    migration to new agency systems, and/or if the agency/organization
    contracts with a government shared service center for financial
    management services; Provide authorized individuals/systems with the
    ability to discern how a transaction is completed (point of sale,
    internet, etc.), if passed by the merchant;

s.  Provide authorized individuals/systems with the ability to change
    category block templates (e.g., MCC blocking templates), purchase
    limits, and activation status by hierarchy;

t.  Provide authorized individuals/systems with the ability to dispute
    transactions electronically, track transactions from the time of
    charge through final resolution of the charge, electronically cancel
    disputes, and automatically notify A/OPC and cardholder of final
    resolution and/or cancellation of dispute;

u.  Be available 24 hours a day, every day of the year, except in the
    case of routine maintenance and periodic upgrades for which the
    Contractor shall give a minimum of 30 calendar days notice prior to
    the event;

v.  Provide summary data for convenience checks to include check numbers
    and names of merchants, as well as provide integration of traveler
    convenience checks into EAS systems (reference CP.2.11.1 Convenience
    Checks);

w.  Be compliant with the requirements of Section 508 of the
    Rehabilitation Act[^62];

x.  Provide authorized individuals/systems with the ability to limit
    value of large intra-governmental transactions (e.g., not allowing
    transactions greater than \$100,000);

y.  Provide the ability to accept and process cardholder applications
    online including the ability to track application status and verify
    receipt;

z.  Provide automatic activation and deactivation of accounts on date
    specified by agency/organization. No transactions shall be
    authorized on a deactivated account. If an account is deactivated,
    the Government assumes no liability for transactions made on that
    account;

a.  Provide a purchase card log functionality with the capability to run
    reports from the purchase log data (e.g., aggregated strategic
    source data); and

b.  Be able to adapt to meet additional future requirements due to
    program volume growth and technological advances, as stated in
    C.2.6.2 Program Volume Growth and Technological Advances and
    C.2.10.4 Technological Advance Transition, at the Contractor's
    expense.

## TRAINING 

The Contractor shall provide training in accordance with the guidelines
outlined in this section and C.2.8 Training Materials.

### MASTER CONTRACT TRAINING CONFERENCE 

As directed by the GSA Contracting Officer, the Contractor shall
participate in an annual master contract training conference, for card
program management personnel, at different geographic locations each
year (e.g., the first conference may be in Washington, DC; the second
conference may be on the West coast, the third may be on the East coast,
the fourth may be in the Midwest).

All Contractors under the master contract shall concurrently participate
in this conference; however, the GSA Contracting Officer reserves the
right to require a separate training conference for each business line.
The annual master contract training conference is anticipated to be a
duration of 4 to 5 days and generally comprised of an opening master
ceremony and break outs to individual training classes that repeat
throughout the length of the conference. Participation in each
individual Contractor's training sessions may be restricted to program
participants, government personnel and/or by Contractor-invitation only.
Contractors shall offer training sessions based on experience level
(e.g. have separate training for beginner, intermediate, and experienced
A/OPCs). The amount of detail should reflect the targeted audience's
level of experience.

This conference shall cover a variety of topics of interest to the card
program(s) and include training on the various aspects of the card
program(s). Topics should include commercial best practices while still
being focused on the federal government procurement environment.
Examples of such topics include common policies, government regulations,
frequently asked questions, agency/organization best practices, current
events and trends, etc. Examples of such training include electronic
access, reconciliation, account set-up, fraud and misuse detection and
avoidance, etc. For beginner A/OPC training, as well as refresher
training, hands on training is preferred as opposed to a lecture type
training atmosphere and should be used to the maximum extent
practicable. All Contractor training must be available to all persons
with disabilities. GSA will notify Contractors within 30 days of the
conference if registrants have contacted GSA in advance of any special
needs. The content of the training conference will be directed by the
GSA Contracting Officer. Contractors are required to send their
conference curriculum (this includes titles and descriptions of training
sessions) and training schedule to the GSA Contracting Officer 9 months
before the conference for approval. Contractors are required to send
their conference presentations and materials to the GSA Contracting
Officer 3 months before the conference for approval.

The GSA Contracting Officer will be responsible for selecting the
training location, contracting for the meeting space, arranging for
presenters/speakers, and assuming primary responsibility for
pre-conference logistics. The Contractor shall be responsible for
identifying agency/organization best practices, maintaining appropriate
points of contact, and Contractor furnished training materials and
instructors. The Contractor shall also bear the cost of any audio-visual
equipment, specific set-up requirements for the Contractor's training
classes, all Contractor's travel, per diem, and personnel costs.

The GSA Contracting Officer reserves the right to require the Contractor
to assist in the logistics of the training conference by providing
personnel resources to assist in preparing/mailing invitations;
compiling and reporting registration; preparing name badges; collecting
and remitting training fees, if any, on GSA's behalf, including setting
up GSA as a merchant specific for these conferences to accept card
payments where the Contractor has merchant acquiring abilities
commercially available; providing confirmation; preparing training
and/or welcome packets; and manning registration tables, at no
additional cost to the Government. If the GSA Contracting Officer
exercises this right, Contractor assistance will be limited to his/her
business line and further limited to his/her participating government
clients (e.g., the Contractor will help prepare/mail invitations to
his/her A/OPC base, but not to the entire master contract card program
A/OPC base).

The Contractor may use this forum to introduce new products and services
as approved by the GSA Contracting Officer, or to market and advertise
their products and services as approved by the GSA Contracting Officer
to potential agency/organization customers. The Contractor shall be
responsible for all costs associated with marketing and advertising,
including any booth/exhibit space rent, audio-visual equipment and
set-up, etc. This may include setting up a booth/exhibit space that is
similar to those found in standard commercial trade fairs. However, the
primary focus of this conference, particularly the Contractor
facilitated sessions and workgroups, shall be training on the card
program(s), products and services. GSA fully intends to participate in
and/or present program information during the conference.

In the event of the cancellation of the annual training conference by
the GSA Contracting Officer, the Contractor shall bear all Contractor
costs associated with the cancellation. The GSA Contracting Officer
reserves the right to not have an annual training conference.

Agencies/organizations may require agency/organization-specific training
conferences and will so state any such requirement and request pricing
at the task order level.

### TRAINING REQUIREMENTS 

The Contractor, at its expense, shall provide training materials as
specified below. The Contractor shall:

At the agency's/organization's discretion, and at Contractor expense,
provide training materials/presentations on the Contractor's website,
the agency's/organization's website, and/or through the
agency's/organization's intranet. If the intranet is the chosen method
of dissemination by the agency/organization, the Contractor shall
provide a file in a mutually-agreeable standard commercial format so
that the agency/organization may post the training materials to its
intranet site. At the GSA Contracting Officer's request, the Contractor
shall be required to submit to GSA, all training/presentations for
posting on the GSA SmartPay® website. All training using electronic and
information technology must comply with Section 508 of the
Rehabilitation Act[^63];

1)  Provide web-based training. If requested by an agency/organization,
    this training shall be provided in a PowerPoint format;

2)  Provide a hard copy of each training material for each
    cardholder/account to the A/OPC and GSA as requested;

3)  As requested by agencies/organizations, provide on-site training at
    an agency/organization specified location to groups of 20 or more
    A/OPCs, Designated Billing Office and Transaction Disputes Office
    points of contact, or any combination thereof.
    Agencies/organizations may group together to form a group of 20 or
    more for on-site training. All Contractor travel and site related
    costs associated with on-site training shall be borne by the
    Contractor. In some instances, GSA may provide a site to host this
    type of training;

4)  Provide agencies/organizations a schedule of Contractor site
    training locations and dates throughout the year. These training
    sessions shall be offered at least quarterly;

5)  Assist in training agencies/organizations on all aspects of the card
    program(s), products and services, EAS systems, program leading
    practices, and program management;

6)  Develop and distribute training materials as described in each
    business line, including updates and supplements as needed;

7)  Periodically revise training materials as required by the GSA
    Contracting Officer in accordance with C.2.7.2.1 Training Content
    Review;

8)  Educate program users on merchant responsibilities under their
    merchant agreements that are pertinent to the card program(s);

9)  Provide certificates of completion for all Contractor administered
    training. The Contractor shall maintain electronic records for
    completion of training and provide this information to
    agencies/organizations upon request;

10) Ensure training format and content shall be in compliance with
    current government laws, regulations, and guidelines;

11) Provide training material to GSA for review in accordance with
    C.2.7.2.1 Training Content Review; and

12) Survey training participants in accordance with C.2.7.2.2 Training
    Participant Survey.

Agencies/organizations may also include additional training requirements
at the task order level. Contractor training materials shall be
precluded from:

a.  Implying government endorsement of the product/service or of one
    Contractor over another;

b.  Being promotional in nature; or

c.  Using government official seals and logos (excluding card design(s),
    unless otherwise approved in writing by GSA). Customized
    agency/organization-specific training materials (C.2.9 Customized
    Services) may use the agency's/organization's official seal/logo
    with agency/organization permission.

C.2.7.2.1 *Training Content Review:* Further, all Contractor training
materials, and subsequent modifications thereto, relative to the master
contract card program(s) shall be submitted to the GSA Contracting
Officer for written approval prior to initial dissemination. The GSA
Contracting Officer will review materials for content and provide
written approval/disapproval within 14 calendar days of receipt of the
Contractor's materials. Revisions must be submitted to allow sufficient
time to re-review without delaying distribution. The GSA Contracting
Officer reserves the right to edit master contract training materials.

C.2.7.2.2 *Training Participant Survey*: The Contractor shall distribute
a survey to all training participants to assess all Contractor provided
training. This shall be accomplished through surveys (the Contractor
shall use questions provided by GSA for the survey) that provide
feedback on Contractor training. The Contractor shall maintain
electronic records of survey results and provide accessibility to GSA as
needed.

C.2.7.2.3 *Survey Result Report:* The Contractor shall provide a report
to GSA annually. The report is due to the GSA Contracting Officer two
months before the annual master contract conference. The report will
provide the results of the training participant survey from 15 months to
3 months before the conference. (For example, if the conference is
August 1, 2006, the report is due June 1, 2006, and will include survey
results from May 1, 2005 to May 1, 2006). The report will include the
following information:

a.  Contractor Name;

b.  Period Reported;

c.  Number of survey respondents;

d.  Level of survey participation (number of survey respondents / number
    of training participants); and

e.  Survey Question Results.

    i.  Question 1 Average, rounded to the nearest hundredth.

    ii. Question 2 Average, rounded to the nearest hundredth.

    iii. Etc.

C.2.7.2.4 *Training Survey Expectations*: Full response rate is expected
for the training participant survey, to the maximum extent practicable.
Response rates below 90% shall be accompanied by an explanation and
shall outline a strategy for an increased response rate. A minimum
performance score will also be provided by GSA. Questions receiving a
score lower than the minimum shall be reported with an explanation to
include a strategy of how the training will be improved to achieve a
higher score in that area for future training.

Results of the training surveys will be announced by GSA to all
conference participants at the annual master contract conference and
through other means.

In accordance with OMB Circular A-123 Appendix B, Approving Officials
(AOs) must receive the same training as the cardholders. At the
agency's/organization's request, tailored training for AOs may be
specified at the task order level.

## TRAINING MATERIALS 

The Contractor shall furnish the following training materials as
applicable:

C.2.8.1 *Cardholder/Card User Guide*: The Contractor shall develop a
guide to be issued with each card for use by individual cardholders.
This guide shall be sufficiently detailed to serve as a stand-alone
reference for the cardholder. At a minimum this guide shall include:

a.  Procedures for reporting lost or stolen cards;

b.  Replacement card ordering procedures;

c.  Explanation of electronic access screens, necessary key sequences
    and functions for reviewing purchases, and disputing a transaction
    electronically (as applicable);

d.  Account suspension and cancellation procedures;

e.  Payment requirements;

f.  Transaction dispute procedures;

g.  Reconciliation procedures;

h.  Authorized uses of the card;

i.  Foreign currency conversion procedures;

j.  Unique international use procedures;

k.  List of cardholder responsibilities;

l.  Salary offset procedures;

m.  Toll-free customer service telephone number; and

n.  Emergency use procedures.

At the agency's/organization's discretion, the Contractor shall
distribute an electronic copy (via internet/intranet address or digital
media as specified by the agency/organization), and/or a hard copy of
the cardholder guide to each participating A/OPC within 10 calendar days
of the Contractor\'s receipt of the agency's/organization's distribution
instruction. A copy of this guide shall also be provided to each
cardholder in conjunction with the issuance of the card. Additional
copies shall be made available to the A/OPC as requested.

C.2.8.2 *Agency/Organization Program Coordinator Guide:* The Contractor
shall develop a guide for use by each participating A/OPC. This guide
shall be sufficiently detailed to serve as a stand-alone reference for
the A/OPC to conduct program management for the card program. At a
minimum it shall include:

a.  Account set-up and maintenance procedures;

b.  Transaction dispute procedures;

c.  Reconciliation procedures;

d.  Account suspension and cancellation procedures;

e.  Payment requirements;

f.  Authorized uses;

g.  Unique international use procedures;

h.  A list of cardholder, Designated Billing Office, Transaction Dispute
    Office, and common A/OPC responsibilities;

i.  A list, samples, and explanations of contract reports and how to
    read them;

j.  Explanations of electronic access screens, necessary key sequences,
    and functions for performing the requirements stated in C.2.6.3
    Electronic Access System (EAS); and

k.  Toll-free Customer Relationship Manager (CRM) telephone number.

At the agency's/organization's discretion, the Contractor shall
distribute the internet/intranet address or a hard copy of the
Agency/Organization Program Coordinator Guide to each participating
A/OPC within 10 calendar days of the Contractor\'s receipt of the
agency's/ organization's distribution instruction. Additional hard
copies shall be made available to the A/OPC as requested.

C.2.8.3 *Designated Billing Office Guide*: The Contractor shall develop
a guide for use by each participating billing office. This guide shall
be sufficiently detailed to serve as a stand-alone reference for the
Designated Billing Office to operate the card program. At a minimum it
shall include:

a.  Explanation of billing cycles;

b.  Transaction dispute procedures;

c.  Reconciliation procedures;

d.  Account suspension and cancellation procedures;

e.  Payment requirements;

f.  Authorized uses;

g.  Unique international use procedures;

h.  A list, samples, and explanations of forms relating to invoices,
    transaction data, and transaction disputes, how to read them,
    required timeframes for submittal, etc.;

i.  Explanation of electronic access screens, necessary key sequences
    and functions for performing the requirements stated in C.2.6.3
    Electronic Access System (EAS) relative to Designated Billing Office
    duties; and

j.  Toll-free Customer Relationship Manager and customer service
    telephone numbers.

At the agency's/organization's discretion, the Contractor shall
distribute the internet/intranet address or a hard copy of the
Designated Billing Office Guide to each participating A/OPC and each
agency/organization Designated Billing Office within 10 calendar days of
the Contractor\'s receipt of the agency's/organization's distribution
instruction. Additional hard copies shall be made available to the A/OPC
and Designated Billing Office as requested.

C.2.8.4 *Transaction Dispute Guide*: The Contractor shall develop a
guide for use by each participating Transaction Dispute Office or other
personnel. This guide shall be sufficiently detailed to serve as a
stand-alone reference for the Transaction Dispute Office to operate the
card program. At a minimum it shall include:

a.  Transaction dispute procedures;

b.  Transaction dispute office responsibilities;

c.  Contractor responsibilities;

d.  Required timeframes;

e.  Chargeback provisions;

f.  Unique international use procedures;

g.  A list, samples, and explanations of forms relating to transaction
    disputes and how to read and complete them;

h.  Explanation of electronic access screens, necessary key sequences
    and functions for performing the requirements stated in C.2.6.3
    Electronic Access System (EAS) relative to Transaction Dispute
    Office duties; and

i.  Toll-free account manager and customer service telephone numbers.

At the agency's/organization's discretion, the Contractor shall
distribute the internet/intranet address or a hard copy of the
Transaction Dispute Office Guide to each participating A/OPC and each
agency/organization Transaction Dispute Office within 10 calendar days
of the Contractor\'s receipt of the agency's/organization's distribution
instruction. Additional hard copies shall be made available to the A/OPC
and the Transaction Dispute Office as requested.

CP.2.8 PURCHASE SPECIFIC

In addition to C.2.8 Training Materials, the Contractor shall also
provide the following:

CP.2.8.1 *Cardholder Guide for Purchase Card Program*: In addition to
C.2.8.1 Cardholder/Card User guide, this guide shall also include
procedures for all Required Additional Product and Service Offerings
(Tier 1) and Value Added Product and Service Offerings (Tier 2), where
authorized, and a sample statement of account with instructions how to
read the statement of account.

CP.2.8.2 *Agency/Organization Program Coordinator Guide for the Purchase
Card Program:* In addition to C.2.8.2 Agency/Organization Program
Coordinator Guide, this guide shall also include procedures for all
Required Additional Product and Service Offerings (Tier 1) and Value
Added Product and Service Offerings (Tier 2).

CT.2.8 TRAVEL SPECIFIC

In addition C.2.8 Training Materials, the Contractor shall also provide
the following:

CT.2.8.1 *Cardholder Guide for the Travel Card Program*: In addition to
C.2.8.1 Cardholder/Card User Guide, the guide shall also include:

a.  Statement of individual liability and cardholder responsibilities;

b.  Automated teller machine (ATM) procedures and locations (or internet
    address/toll-free telephone number to locate convenient locations),
    where authorized;

c.  Travelers checks procedures and locations for obtaining travelers
    checks (or internet address/toll-free telephone number to locate
    convenient locations);

d.  Sample statement of account and how to read the statement of
    account; and

e.  Procedures for all Required Additional Product and Service Offerings
    (Tier 1) and Value Added Product and Service Offerings (Tier 2).

CT.2.8.2 *Agency/Organization Program Coordinator Guide for the Travel
Card Program*: In addition to C.2.8.2 Agency/Organization Program
Coordinator Guide, the guide shall also include:

a.  Individually billed account requirements;

b.  Split disbursements (the Contractor shall work with the
    agency/organization to determine the proper split disbursement
    procedures).;

c.  ATM procedures and locations (or internet address/toll-free
    telephone number to locate convenient locations);

d.  Travelers check procedures and locations for obtaining travelers
    checks (or internet address/toll-free telephone number to locate
    convenient locations); and

e.  Procedures for all Required Additional Product and Service Offerings
    (Tier 1) and Value Added Product and Service Offerings (Tier 2).

CT.2.8.3 *Designated Billing Office Guide for the Travel Card Program*:
In addition to C.2.8.3 Designated Billing Office Guide, the guide shall
also include split disbursement procedures. The Contractor, in
conjunction with the agency/organization, shall develop the proper split
disbursement procedures.

CF.2.8 FLEET SPECIFIC

In addition to the requirements stated in C.2.8 Training Materials, the
Contractor shall develop and distribute the following training
materials:

CF.2.8.1 *Contractor's Merchant Network Guide*: For the Fleet Card
Program, this guide is used in place of the cardholder guide referenced
in C.2.8.1 Cardholder/Card User Guide. The Contractor shall provide a
list of authorized merchants that will accept the card. Further, Fixed
Based Operations (FBOs), airports, airbuses, etc. that accept the card
shall be separately identified in the guide. At the
agency's/organization's discretion, this list shall be made
electronically available through the internet or the
agency's/organization's intranet. If practicable, hard copies of this
guide shall be sized to fit into a standard vehicle glove compartment,
and electronic copies of this guide shall be made to print out in a
similar "brochure-like" size and format. This list shall be updated and
distributed to all customer units, A/OPCs, and the GSA Contracting
Officer on a regular basis. A copy for each valid card is required for
each update. Updates may take the form of a regular newsletter, be part
of the monthly reports, or any other form used by the Contractor to
update their commercial customers.

Each individual location of an authorized merchant need not be listed
separately if all locations of that brand in a geographic area accept
the card. This list only needs to state the brand and the geographic
area in which the card is accepted.

Any discounts offered by the merchants shall be noted in the Merchant
Network Guide. If the discount is taken at the point of sale (not passed
through on the invoice), this information shall also be noted, to ensure
the appropriate discount is applied.

The Contractor shall distribute a copy of the Contractor's Merchant
Network Guide to each participating A/OPC within 10 calendar days of the
Contractor\'s receipt of the agency's/organization's distribution
instruction. A copy of this guide shall also be provided to each
customer unit in conjunction with the issuance of their card. Additional
copies shall be provided to the A/OPC and/or the GSA Contracting Officer
upon request and be available electronically.

CF.2.8.2 *Card Use Instructions:* The Contractor shall provide
instructions for the use of each card issued. These instructions shall
cover information such as: authorized uses of the card, how to use the
card (e.g., use of card activated terminals on the fuel pump, use of
numeric keypads at the cash register, entering required data, and
description of receipts the card user should receive), cardholder
responsibilities, toll-free customer service number, and procedures for
all Required Additional Product and Service Offerings (Tier 1) and Value
Added Product and Service Offerings (Tier 2). These instructions may be
a separate cardholder guide or may be included in the Contractor's
Merchant Network Guide, and shall be distributed to each participating
A/OPC within 10 calendar days of the Contractor\'s receipt of the
agency's/organization's distribution instruction. A copy of this guide
shall also be provided to each customer unit in conjunction with the
issuance of their card. Additional copies shall be provided to the A/OPC
and/or GSA Contracting Officer upon request and be available
electronically.

CI.2.8 INTEGRATED SPECIFIC

In addition to C.2.8 Training Materials, CP.2.8 Purchase Specific,
CT.2.8 Training Specific, and CF.2.8 Fleet Specific, the Contractor
shall also provide the following:

CI.2.8.1 *Card User Guide for the Integrated Card Program*: In addition
to C.2.8.1 Cardholder/Card User Guide, the guide shall also include:

a.  Statement of individual and agency/organization liability and card
    user responsibilities;

b.  Automated teller machine (ATM) procedures and locations (or internet
    address/toll-free telephone number to locate convenient locations),
    where authorized;

c.  Travelers/Convenience check procedures and locations for obtaining
    travelers/convenience checks (or internet address/toll-free
    telephone number to locate convenient locations);

d.  Sample statement of account and how to read the statement of
    account; and

e.  Procedures for all Required Additional Product and Service Offerings
    (Tier 1) and Value Added Product and Service Offerings (Tier 2).

CI.2.8.2 *Agency/Organization Program Coordinator Guide for the
Integrated Card Program*: In addition to C.2.8.2 Agency/Organization
Program Coordinator Guide, the guide shall also include:

a.  Individually billed account requirements;

b.  Split disbursements (the Contractor shall work with the
    agency/organization to determine the proper split disbursement
    procedures).;

c.  ATM procedures and locations (or internet address/toll-free
    telephone number to locate convenient locations);

d.  Travelers/Convenience check procedures and locations for obtaining
    travelers/convenience checks (or internet address/toll-free
    telephone number to locate convenient locations); and

e.  Procedures for all Required Additional Product and Service Offerings
    (Tier 1) and Value Added Product and Service Offerings (Tier 2).

CI.2.8.3 *Designated Billing Office Guide for the Integrated Card
Program*: In addition to C.2.8.3 Designated Billing Office Guide, the
guide shall also include split disbursement procedures. The Contractor
shall work with the agency/organization to determine the proper split
disbursement procedures.

## CUSTOMIZED SERVICES 

C.2.9.1 *Customized Services for GSA:* These customized services are
services that are a substantial modification or change to the core
products and services within the scope of the master contract (e.g.,
pilot programs initiated by GSA with government-wide applicability,
customized training materials for the card programs (e.g., creation of a
CD/DVD, computer software), a pilot or demonstration of new processes,
or Contractor-suggested or government-suggested service improvements in
accordance with C.5.32 Service Improvements). Customized services may
run for a period of time shorter than the master contract and may have
requirements for evaluation, feedback, and reporting. Customized
services will be negotiated and priced separately between the GSA
Contracting Officer and the Contractor(s), and paid for by GSA.

The Contractor shall provide a detailed proposal within a mutually
agreeable timeframe of the GSA Contracting Officer's request for
customized services, unless otherwise directed. The proposal shall
include, at a minimum, the technical and management approach, an
identification of the CLIN(s), skill category(ies), number of hours,
hourly rate, extended total, total price, and milestone schedule.

C.2.9.2 *Customized Services for Agencies/Organizations:* These
customized services are services that are a substantial modification or
change to an agency's/organization's core task order within the scope of
the agency's/organization's task order (e.g., customized
agency/organization-specific training materials (e.g., on CD/DVD,
computer software), production and submittal of agency/organization 1099
information to the Internal Revenue Service), a pilot or demonstration
of new processes, or Contractor-suggested or government-suggested
service improvements in accordance with C.5.32 Service Improvements).
Customized services may run for a period of time shorter than the
agency/organization task order length and may have requirements for
evaluation, feedback and reporting. Customized services will be
negotiated and priced separately between the agency/organization and the
Contractor and paid for by the requesting agency/organization. An
agency/organization may not modify or change the terms and conditions of
the master contract.

Because agency/organization customized services may have wide-spread
government applicability, the Contractor shall keep the GSA Contracting
Officer apprised on a monthly basis (no later than the 15th calendar day
of each month) of agency/organization customized services to include,
but not be limited to, services performed, price, evaluation and
feedback, etc. This is for informational purposes
only---agencies/organizations will manage and monitor their own
customized services or request that GSA do so on their behalf.

## TRANSITION

Cooperative, orderly, and seamless transitions are crucial to the
Government's mission requirements. Failure to transition in accordance
with the requirements may be cause for termination for default, both at
the task order and/or master contract levels.

There are four types of transitions the Contractor may have to
participate in.

1.  **Start-up/implementation transition:** The period that begins with
    the award of the master contract and includes n the selection of
    Contractors by agencies/organizations under this contract and
    preparation to begin performance.

2.  **Agency/organization transition**: Transition within the life of
    the master contract where an agency/organization may choose to
    switch Contractors. Transition includes requirements for both the
    future (incoming) and the current (outgoing) Contractor.

3.  **Master contract transition**: Transition at the end of the master
    contract to a new master contract. Transition includes requirements
    for the current (outgoing) Contractor.

4.  **Technological advance transition**: Transition of an
    agency/organization from one technology solution to another with the
    same Contractor.

During each transition type described, the Contractor shall maintain an
adequate knowledge base of the Government's card program(s) to
effectuate the transition with minimal disruption including maintaining
a dedicated transition team. At a minimum, the Contractor will operate
within the guidelines set forth below to assist agencies/organizations
through each type of transition:

### START-UP/IMPLEMENTATION TRANSITION REQUIREMENTS

The startup/implementation transition requirements are these processes
required of the Contractor upon master contract award and task order
award. This transition includes, but is not limited to, the following
steps of contract startup transition:

-   Kickoff Conference

-   Task Order Process (both standard and tailored)

    -   Task competition

    -   Task order award

    -   Preparation to begin transaction processing

-   Transition from previous contract and implementation of services

C.2.10.1.1 *Kick-Off Conference:* GSA will conduct a GSA SmartPay®
Master Contract Kick-Off Conference in the Washington, DC metropolitan
area for all awarded master Contractors and the Government, which will
be scheduled after the contract is awarded. GSA will kick-off the new
contracts with an opening ceremony to welcome everyone, explain the
master contract, ordering procedures, etc., and formally introduce
master contract awardees to the Government. After the opening ceremony,
Contractors may begin directly contacting the agencies/organizations to
market and/or advertise their programs. Contractors shall have their
final presentation package (described below) ready for distribution at
the kick-off conference. Contractors are expected to set-up and pay for
a booth/exhibit space, similar to those in commercial trade shows, where
customer agencies/organizations may talk to master Contractors, review
materials, see demonstrations, etc. All Contractor travel and
travel-related costs shall be borne by the Contractor as well as any
audio-visual needs, including telephone/voice/data lines for personal
computers. GSA will provide the kick-off conference meeting space.

If the kick-off conference is canceled, the Contractor shall be
responsible for all Contractor costs associated with the cancellation
(e.g., booth/exhibit space rent, audio-visual needs, travel).

C.2.10.1.2 *Presentation Packages:* The Contractor shall develop a
presentation package. The presentation package will be used by
agencies/organizations to assist in their selection of their Contractor
of choice and introduce agencies/organizations to the Contractor and the
products and services offered under contract. The presentation package
shall be available electronically and in hard copy. In addition, the
presentation package must also be available in other formats as
requested by GSA (e.g., Braille). The presentation package shall include
such items as contract line item number pricing, products, services,
points of contact, e-mail address, website, information on the
Contractor's strategic sourcing discount program, as discussed in
CP.2.2.1 Purchase Specific, and a discussion of whether or not the
Contractor(s) is fully 508 compliant, as well as any timelines provided
indicating when the Contractor(s) will be fully 508 compliant.
Additionally, the transition approach shall be included in the
presentation package (as outlined in C.2.10.1.3 Transition Approach).

The presentation package shall be sufficiently comprehensive for
agencies/organizations to understand the Contractor's offering. This
document will be in the public domain, and thus shall not divulge trade
secrets or information that a Contractor may consider proprietary. The
presentation package shall not exceed 15 pages in length. The Contractor
shall be responsible for the design, publication, and distribution of
these presentation packages. As requested by the agency/organization and
after the kick-off conference (see C.2.10.1.1 Kick-Off Conference), the
final presentation package shall be available electronically, through
the internet or using a mutually agreeable standard commercial format.

The Contractor shall submit its final presentation package to the GSA
Contracting Officer for written approval at least 30 days prior to the
kick-off conference. Contractors (including subcontractors, teaming
partners, associations on the Contractor's behalf, etc.) are prohibited
from directly contacting government employees (except the GSA
Contracting Officer), by mail, appointment, phone, fax, electronic or
other means, to the extent it relates to the purchase, travel, fleet,
and integrated solicitation from the time this solicitation closes until
the conclusion of the opening ceremony at GSA's Kick-Off Conference.

C.2.10.1.3 *Transition Approach:* As part of the presentation package,
the Contractor shall provide a transition approach for
agency/organization consideration. The approach should include at a
minimum, the following topics:

-   Sample agency/organization transition schedule;

-   Communication approach (including meetings with Contractor,
    agency/organization, and GSA);

-   Customer requirements;

-   Data transmission, storage, and security;

-   Training; and

-   New card distribution.

C.2.10.1.4 *Contract Start-Up Transition:* The Contractor shall furnish
phase-in training to agencies/organizations transitioning to the master
contract to effect a cooperative, orderly, and seamless transition from
the current GSA contract. This shall include a cooperative and
professional arrangement with the incumbent as well as
agencies/organizations. GSA anticipates that agencies/organizations may
take up to 18 months to effectuate their transition to the master
contract.

C.2.10.1.5 *Implementation:* All Contractor costs associated with
implementation shall be borne by the Contractor. The Contractor may
perform all actions necessary, subject to the marketing restrictions in
C.1.14 Marketing and Advertising, to implement card programs except that
no charges shall be made or processed prior to the beginning of the
transactional period of performance.

It is anticipated that agencies/organizations may take approximately 18
months to effectuate transition to the master contract. Within 10
calendar days of receipt of a task order from a customer
agency/organization, the Contractor shall contact the A/OPC to develop
an agency/organization transition schedule that is mutually agreeable to
the agency/organization and the Contractor. The agency/organization
transition schedule shall include a timeline for the various steps
required to implement a program to include, but not be limited to, a
detailed listing of necessary agency/organization actions (e.g.,
submittal of program forms, operating system specifications,
communication plan, customer requirements collection, data transmission
and storage, security, training, new card distribution) as well as the
required timeframes to ensure implementation stays on schedule, and a
detailed listing of necessary actions on the Contractor's part. The
Contractor shall meet the following requirements to implement the card
program prior to the transactional period of performance.

a.  Program Forms: During start-up implementation, the Contractor shall
    promptly provide program forms (e.g., cardholder applications) to
    agencies/organizations as requested.

b.  Card/Account Delivery: Cards shall not be delivered any earlier than
    15 calendar days prior to the beginning of the transactional period
    of performance**,** unless otherwise mutually agreed to by the
    agency/organization and the Contractor. Delivery must be in
    accordance with the requirements set in C.2.14 Card Delivery. If an
    incumbent Contractor is awarded to an agency/organization that used
    its services under the previous master contract, new cards with new
    account numbers shall be issued under the terms and conditions of
    the master contract.

c.  Card/Account Activation: Cards/accounts shall not be activated under
    any circumstance any earlier than the transactional period of
    performance. The Contractor shall ensure that activation procedures
    for the card are provided with card issuance, unless otherwise
    specified in the agency/organization task order.

d.  Training Materials: The internet/intranet address or hard copy
    training materials described in C.2.8 Training Materials, shall be
    provided to cardholders, A/OPCs, DBOs and TDOs in accordance with
    the implementation schedule**,** unless otherwise mutually agreed to
    in the task order by the agency/organization and the Contractor.

e.  Electronic Access: The Contractor's electronic access systems shall
    be fully operational and compatible with existing systems by the
    beginning of the transactional period of performance, unless
    otherwise mutually agreed to in the task order between the
    agency/organization and the Contractor. At the request of
    agencies/organizations, the Contractor shall demonstrate the
    functionality of the EAS systems, including agency/organization
    specific functions, prior to the beginning transactional period of
    performance.

f.  Data Transmission and Storage: The Contractor shall work with the
    agency/organization and the outgoing Contractor to receive any
    necessary agency/organization account data, such as account setup
    information, Master File, etc.

g.  No transactions shall be made or processed prior to November
    30, 2007. Card/Account effective dates shall not be prior to the
    effective date of the master contract.

The Contractor shall provide implementation and training to all
agencies/organizations in the areas of finance, including but not
limited to billing and payment, administration, and management of card
program requirements. This includes all actions necessary to implement
the card program(s) (e.g., on-site visits, program
education/explanation, reviewing specific user requirements, assisting
in account set-up). All travel costs associated with start-up
implementation shall be borne by the Contractor. The Contractor shall be
responsive to individual agency/organization needs throughout the
transition period. At their discretion, agencies/organizations may
include performance measures at the task order level to ensure
compliance with the agency/organization transition schedule.

GSA intends to establish a process to certify Contractor\'s readiness
before start of transaction processing with agencies/organizations. To
this end, Contractors shall submit individual agency/organization
assessment results conveying system compatibility and deployment
readiness to GSA and the agency/organization. This shall certify that
they meet all of the agency's/organization's interface requirements, all
account set-up activity has been successfully accomplished, and all
charge cards have been properly distributed before processing any
transactions for that agency/organization. A Contractor shall not
process transactions for an agency/organization under this contract
until certification of system readiness has been reviewed and approved
by the agency/organization. If the original planned date for the
commencement of transaction processing is delayed, the
agency/organization will be provided with other means to make purchases
and process its transactions until such time that the Contractor\'s
systems and related issues (proper account set-up, card deployment,
etc.) have been certified as ready to process transactions. On a
case-by-case basis, the GSA Contracting Officer may waive this
requirement if determined to be in the best interest of the Government.

C.2.10.1.7 *Account Information:* New program forms (as specified in
C.3.2 Program and Transaction Data) may be submitted, or an
agency/organization may provide electronic program information from the
predecessor Contractor to the successor Contractor to facilitate
transition efforts. If an agency/organization provides electronic
program information, it shall verify that the information provided is
current, accurate, and complete and/or allow the successor Contractor
additional time during implementation to verify the validity of the
information provided. Data shall be properly managed and monitored
closely during transition period. Integrity and security of data is a
priority during the transition period, and shall be in accordance with
C.3.1 Security Requirements. Agencies/organizations may have specific
data migration requirements for the transition period.

CP.2.10.1 PURCHASE SPECIFIC

In addition to C.2.10.1 Start-Up Implementation Transition Requirements,
the Contractor shall ensure that convenience checks are issued no
earlier than 15 calendar days prior to the beginning of the
transactional period of performance**.**

CT.2.10.1 TRAVEL SPECIFIC

In addition to C.2.10.1 Start-Up Implementation Transition Requirements,
the Contractor shall ensure that travelers checks and associated
equipment are issued no earlier than 15 calendar days prior to the
beginning of the transactional period of performance**.**

CI.2.10.1 INTEGRATED SPECIFIC

The Contractor shall offer a program that provides all of the
requirements of C.2.10.1 Start-Up Implementation Transition
Requirements, CP.2.10.1 Purchase Specific, and CT.2.10.1 Travel
Specific, as applicable.

### AGENCY/ORGANIZATION TRANSITION

This section applies to **t**ransition within the life of the master
contract where an agency/organization switches Contractors. Transition
includes requirements for both the future (incoming) and the current
(outgoing) Contractor.

The Contractor shall furnish phase-in training with a successor
Contractor to effect a cooperative, orderly, and seamless transition
should an agency/organization decide to change Contractors. The
Contractor shall, upon the A/OPC's written notice, furnish phase-in,
phase-out services for up to 180 calendar days prior to the expiration
date of the task order. The Contractor shall provide sufficient,
experienced personnel during the phase-in, phase-out period to ensure
that there is no diminution in the quality of services provided under
its task order.

The migration of data from the current (outgoing) to the future
(incoming) Contractor shall be closely monitored to ensure that they
adhere to the security measures in C.3.1 Security Requirements. The
Contractor shall provide to the agency/organization and/or the successor
Contractor at the request of the agency/organization, a complete,
non-proprietary, current and accurate master file of individually billed
and centrally billed accounts, in an agreed-upon format at least 90
calendar days prior to the end of the task order. The master file shall
also include accurate information regarding suspended or canceled
accounts. At its discretion, the Government may reduce the transition
period. The Contractor shall maintain and offer access to legacy systems
for a period of 16 months after the completed agency/organization
transition. The Contractor shall continue post contract operations as
required in paragraph C.2.10.5 Post Contract Requirements.

C.2.10.2.1 *Incoming Contractor Implementation:* All Contractor costs
associated with implementation shall be borne by the Contractor. The
Contractor may perform all actions necessary, subject to the marketing
restrictions in C.1.14 Marketing and Advertising, to implement card
programs except that no charges shall be made or processed prior to the
beginning of the period of performance.

It is anticipated that agencies/organizations may take approximately 18
months to effectuate transition to the incoming Contractor. Within 10
calendar days of receipt of a task order from a customer
agency/organization, the incoming Contractor shall contact the A/OPC to
develop an agency/organization transition schedule that is mutually
agreeable to the agency/organization and the incoming Contractor. The
agency/organization transition schedule shall include a timeline for the
various steps required to implement a program to include, but not be
limited to, a detailed listing of necessary agency/organization actions
(e.g., submittal of program forms, operating system specifications,
communication plan, customer requirements collection, data transmission
and storage, security, training, new card distribution) as well as the
required timeframes to ensure implementation stays on schedule, and a
detailed listing of necessary actions on the Contractor's part. The
Contractor shall meet the following requirements to implement the card
program prior to the period of performance.

a.  Program Forms: During start-up implementation, the incoming
    Contractor shall promptly provide program forms (e.g., cardholder
    applications) to agencies/organizations as requested.

b.  Card/Account Delivery: Cards shall not be delivered any earlier than
    15 calendar days prior to the beginning of the period of
    performance**,** unless otherwise mutually agreed to by the
    agency/organization and the Contractor. Delivery must be in
    accordance with the requirements set in C.2.14 Card Delivery.

c.  Card/Account Activation: Cards/accounts shall not be activated under
    any circumstance any earlier than the period of performance. The
    Contractor shall ensure that activation procedures for the card are
    provided with card issuance, unless otherwise specified in the
    agency/organization task order.

d.  Training Materials: The internet/intranet address or hard copy
    training materials described in C.2.8 Training Materials, shall be
    provided to cardholders, A/OPCs, DBOs and TDOs in accordance with
    the implementation schedule**,** unless otherwise mutually agreed to
    in the task order by the agency/organization and the Contractor.

e.  Electronic Access: The Contractor's electronic access systems shall
    be fully operational and compatible with existing systems by the
    beginning of the transactional period of performance, unless
    otherwise mutually agreed to in the task order between the
    agency/organization and the Contractor. At the request of
    agencies/organizations, the Contractor shall demonstrate the
    functionality of the EAS systems, including agency/organization
    specific functions, prior to the beginning transactional period of
    performance.

f.  Data Transmission and Storage: The Contractor shall work with the
    agency/organization and the outgoing Contractor to receive any
    necessary agency/organization account data, such as account setup
    information, Master File, etc.

The incoming Contractor shall provide implementation and training to all
agencies/organizations in the areas of finance, including but not
limited to billing and payment, administration, and management of card
program requirements. This includes all actions necessary to implement
the card program(s) (e.g., on-site visits, program
education/explanation, reviewing specific user requirements, assisting
in account set-up). All travel costs associated with start-up
implementation shall be borne by the Contractor. The Contractor shall be
responsive to individual agency/organization needs throughout the
transition period. At their discretion, agencies/organizations may
include performance measures at the task order level to ensure
compliance with the agency/organization transition schedule.

GSA intends to establish a process to certify Contractor\'s readiness
before start of transaction processing with agencies/organizations. To
this end, Contractors shall submit individual agency/organization
assessment results conveying system compatibility and deployment
readiness to GSA and the agency/organization. This shall certify that
they meet all of the agency's/organization's interface requirements, all
account set-up activity has been successfully accomplished, and all
charge cards have been properly distributed before processing any
transactions for that agency/organization. A Contractor shall not
process transactions for an agency/organization under this contract
until certification of system readiness has been reviewed and approved
by the agency/organization. If the original planned date for the
commencement of transaction processing is delayed, the
agency/organization will be provided with other means to make purchases
and process its transactions until such time that the Contractor\'s
systems and related issues (proper account set-up, card deployment,
etc.) have been certified as ready to process transactions. On a
case-by-case basis, the GSA Contracting Officer may waive this
requirement if determined to be in the best interest of the Government.

C.2.10.2.2 *Account Information:* New program forms (as specified in
C.3.2 Program and Transaction Data) may be submitted, or an
agency/organization may provide electronic program information from the
predecessor Contractor to the successor Contractor to facilitate
transition efforts. If an agency/organization provides electronic
program information, it shall verify that the information provided is
current, accurate, and complete and/or allow the successor Contractor
additional time during implementation to verify the validity of the
information provided. Data shall be properly managed and monitored
closely during transition period. Integrity and security of data is a
priority during the transition period, and shall be in accordance with
C.3.1 Security Requirements. Agencies/organizations may have specific
data migration requirements for the transition period.

### MASTER CONTRACT TRANSITION

At the close of the master contract, the Contractor shall furnish
phase-in training to a successor Contractor and exercise its best
efforts to effectuate a cooperative, orderly, and seamless transition to
a successor. The Contractor shall, upon the GSA Contracting Officer\'s
written notice, furnish phase-in, phase-out services for up to 365
calendar days prior to the expiration date of this contract. The
Contractor shall provide sufficient, experienced personnel during the
phase-in, phase-out period to ensure that there is no diminution in the
quality of services provided under the master contract and
agency/organization task orders**.**

The migration of data from the Contractor to the successor Contractor
shall be closely monitored and adhere to the security measures in C.3.1
Security Requirements. The Contractor shall provide to the
agency/organization, and/or the successor Contractor and GSA Contracting
Officer at the request of the agency/organization, a complete,
non-proprietary, current and accurate master file of individually billed
and centrally billed accounts in a format mutually agreed upon by GSA
and the Contractor at least 90 calendar days prior to the end of the
task order. The master file shall also include accurate information
regarding suspended or canceled accounts. The Contractor shall also
provide the master file layout within 10 business days of the
Government\'s written request. At its discretion, the Government may
reduce the transition period. The Contractor shall maintain and offer
access to legacy systems for a period of 16 months after the completed
agency/organization transition. The Contractor shall continue post
contract operations as required in C.2.10.5 Post Contract Requirements.

### TECHNOLOGICAL ADVANCE TRANSITION

During a transition from one technology solution to another with the
same Contractor, (e.g. an updated EAS system) the Contractor shall
ensure that the transition is effectuated in a smooth, seamless manner,
without disruption to the card program. The Contractor shall coordinate
any technological transition or updates with the participating users and
the GSA Contracting Officer at least 90 calendar days prior to
transition. Updates or new technologies may subject program systems to
reviews, audits, or certification and accreditation, as specified in
C.3.1 Security Requirements.

Additionally, the Contractor shall notify the designated
agency/organization point of contact of changes or updates to the
program technology including, but not limited to, changes in
functionality, usability, format, appearance, or security. Notification
shall be submitted in writing to the designated agency/organization
point of contact no less than 30 days in advance of any technological
system update. If the update impacts other agency/organization systems
(e.g. travel, financial systems), notification shall be submitted in
writing to the designated agency/organization point of contact no later
than 90 days in advance of the update. Updates or new technologies may
subject program systems to reviews, audits, or certification and
accreditation, as specified in C.3.1 Security Requirements. All written
notifications shall include:

a.  The changes being made;

b.  The impact of the changes being made;

c.  Whether training is required, and the Contractor's plan for
    conducting training;

d.  The period of time in which the changes will occur;

e.  The anticipated time that the technology will be either partially or
    fully non-functional; and

f.  When the technology will return to full functionality.

After the effectuation of technology changes, the Contractor shall
provide notice to the designated point of contact that the technology
has returned to full functionality.

### POST CONTRACT REQUIREMENTS

On the final expiration date of the master contract or
agency/organization task order, all accounts must be deactivated. Only
transactions authorized by the Government and dated prior to the
expiration date of the master contract shall be processed.

The Contractor shall continue to generate and distribute all records,
reports, and copies of documents and refunds originally required under
the expired master contract or agency/organization task order, with
respect to all transactions dated prior to the expiration date and all
disputed transactions, until all activity under the master contract or
agency/organization task order is completed.

Unless otherwise specified in the contract or task order, the
requirement for the Contractor to perform work after the expiration date
of the master contract or delivery or task order shall not exceed 16
months or until final conclusion of the activity, whichever is sooner.
The Contractor shall reconcile each account balance and settle each
transaction dispute within the 180-calendar day period. The Government
is not liable for any activity under individually billed accounts (i.e.,
Travel Card Program). If no resolution occurs at the end of the
180-calendar day period following the expiration of the master contract
or agency/organization task order, GSA or the ordering Contracting
Officer, respectively, will make a final determination with respect to
the matter in need of resolution. The ordering Contracting Officer will
close out his/her task order and the GSA Contracting Officer will close
out the master contract.

## REQUIRED ADDITIONAL PRODUCT AND SERVICE OFFERINGS (TIER 1)

There are many commercially available products and services that add
significant value to an agency's/organization's card program(s).
However, due to an agency's/organization's individual composition,
technology status, and other factors, the agency's/organization's
ability to take advantage of these products and services vary
significantly. Additional product and service offerings are required and
must be offered by the Contractor and separately priced as Tier 1
products and services. For charge card, debit card, and pre-paid
purchase/travel card products and services, separate pricing consists of
separate refund schedules outlining refunds (number of basis points)
offered for C.2.11.1 Charge Card Products and Services, C.2.11.2 Debit
Card Products and Services, CP.2.11.2 Pre-paid Purchase Card Products
and Services, and CT.2.11.3 Pre-paid Travel Card Products and Services.
Additional fees may not be charged for these products and services.

C.2.11.1 *Charge Card Products and Services:* The Contractor shall
provide standard magnetic stripe and cardless charge card products and
services, as defined in C.1.4 Definitions for the card program(s). These
charge cards must comply with the card design requirements as stated in
C.1.15 Card Design and Embossing. Contractors shall include a separate
refund schedule for charge card products and services (See Section B.8
Blocks 19-24 of SF 1449: Contract Line Item Numbers).

C.2.11.2 *Debit Card Products and Services:* The Contractor shall
provide standard magnetic stripe and cardless debit card products and
services for the card program(s). Debit cards shall have the standard
physical characteristics of charge cards (as defined in C.1.15 Card
Design and Embossing). Debit cards shall be offered to
agencies/organizations with options to have both signature and PIN debit
functionality. Contractors shall include a refund schedule for debit
card products and services (See B.8 Blocks 19-24 of SF 1449: Contract
Line Item Numbers).

C.2.11.3 *Association Program Management Tools:* The Contractor shall
offer additional program management products that are provided by
associations. Program management products may include, but are not
limited to: EAS tools, data mining tools, strategic sourcing tools, etc.

C.2.11.4 *24 hour EAS Customer Service:* The Contractor shall provide
agencies/organizations with 24 hour EAS system support. This may be in
the form of online support or customer service phone numbers.

C.2.11.5 *Photo ID:* The Contractor shall provide a service that will
enable the cardholder to be identified by the exterior of the card
(i.e., a photograph).

C.2.11.6 *Customized Services:* The Contractor shall offer Customized
Services upon request of GSA or the agency/organization and in
accordance with C.2.9 Customized Services. Customized services are
services that are a substantial modification or change to the master
contract or an agency's/organization's core task order within the scope
of the master contract or an agency's/organization's task order. Pricing
on customized services is anticipated to include skill categories,
product or service components that are within the scope of work as
defined in the statement of work (Section C), and as determined by the
GSA Contracting Officer.

C.2.11.7 *Contactless Chip Cards:* The Contractor shall offer a
contactless ship card as defined in C.1.4 Definitions for the card
program(s). The contactless chip functionality shall available be for
all charge, debit, and pre-paid cards. The Contractor shall submit
pricing for contactless chip cards in terms of a fixed price per card
(See Section B.8 Blocks 19-24 of SF 1449: Contract Line Item Numbers).

CP. 2.11 PURCHASE SPECIFIC

CP.2.11.1 *Convenience Checks:* The Contractor shall provide convenience
checks that can be issued and accepted domestically and internationally
by merchant establishments and financial institutions. Travelers checks
are not acceptable as a substitute for convenience checks. The
convenience checks shall be an integrated part of the Purchase Card
Program. The checks shall be guaranteed by the Contractor against theft
or loss. The centrally billed account participant will notify the
Contractor when it becomes evident that checks are lost or stolen. The
liability of the centrally billed account participant for lost or stolen
checks shall not exceed the lesser of \$50 or the amount of money,
property, labor, or services obtained before notification to the
Contractor. Convenience checks are priced separately in the pricing
schedule. The Contractor shall:

a.  Assist agencies/organizations in the implementation of their
    convenience check program;

b.  Provide a supply of checks, to a designated cardholder, that draws
    on a purchase card account;

c.  Provide ability for A/OPC to determine contents of custom text field
    on the front of each account's checks (e.g., maximum value of check,
    tax exempt status);

d.  Process the checks as they are presented for payment;

e.  Provide a listing of the checks cleared, with payee's name on the
    cardholder's statement of account and official invoice as a separate
    line item;

f.  Provide convenience checks that vary in maximum payment amounts as
    designated by the agency/organization, not to exceed the maximum
    value as stated in FAR 13, Simplified Acquisition Procedures);

g.  Ensure that convenience checks are duplex (one copy for the
    cardholder's records, the original for the merchant);

h.  Store cleared convenience checks in accordance with C.3.4 Record
    Retention and Retrieval;

i.  Have the ability to stop payment on the convenience check, at no
    cost to the agency, within 24 hours, as requested by the A/OPC;

j.  Provide online access or Contractor-provided software to enable
    agencies/organizations to automate their convenience check system.
    The system shall, at a minimum, provide the ability to track, add,
    tally, report and reorder convenience checks, view cleared checks,
    as well as input 1099 information such as merchant TIN, address
    etc.;

k.  Provide an audit trail which permits tracing of all transactions;
    and

l.  Establish payment procedures for agency/organization-issued
    convenience checks. Payment for these checks shall not occur prior
    to use by the agency/organization.

Agencies/organizations may have additional requirements at the task
order level (e.g. convenience checks in foreign currencies).

CP.2.11.1.1 *Convenience Check Inventory Replenishment:* The Contractor
shall provide the following inventory replenishment options:

a.  Automatic replenishment;

b.  EAS system or toll free telephone line reorder capability; and

c.  Replenishment within 1 business day as long as the contractor\'s
    time of day cut offs are met.

CP.2.11.1.2 *Convenience Check Design:* The Contractor shall provide a
convenience check design(s) to be used under this contract. The
Contractor shall be responsible for the encoding and printing of the
checks. The Contractor, at its expense, shall immediately correct and
replace any convenience checks issued that contain Contractor errors.
The Contractor shall ensure that checks are sequentially pre-numbered
with the following standard pre-printed information:

-   United States Government;

-   Name of agency/organization, as directed by the ordering
    agency/organization, including appropriate agency/organization
    component;

-   For Official Use Only;

-   United States Seal;

-   US Government Tax Exempt; and

-   Custom text field, the contents of which are determined for each
    account by the A/OPC.

CP.2.11.2 *Pre-paid Purchase Card Products and Services:* The Contractor
shall provide pre-paid standard magnetic stripe and cardless purchase
card products and services for the card program(s). This service
provides the cardholder a card for making purchases that has the
capability to be reloaded. The reload function will only be accessible
by the A/OPC, and the card may be PIN protected or not PIN protected
(cardholder PIN) at the agency's/organization's option. The pre-paid
system shall be a fully auditable governmental system including, but not
limited to, the ability to fulfill the requirements stated in C.2.3.2
Audit Assistance. Pre-paid cards may be used for the purpose of general
purchasing. Pricing shall not include any additional fees, such as for
card issuance, reloading, etc.

*Pre-paid purchase cards* shall have the following tools and
capabilities:

-   Ability of A/OPCs, managers, or supervisors to issue/reload pre-paid
    purchase cards instantly;

-   Transaction data shall be captured as with any other card type;

-   Ability to deactivate and replace lost or stolen cards while
    retaining their value;

-   Signature debit/PIN type transaction capability;

-   Cards shall be usable through a common association platform and all
    major networks;

-   Ability to emboss cards with cardholder name; and

-   Training for cardholders and A/OPCs on pre-paid card use and
    physical security.

Pre-paid cards shall have the standard physical characteristics of
charge cards (as defined in C.1.15 Card Design and Embossing).

Contractor shall provide agencies/organizations with a pre-paid card
management program tools that has the following functional capabilities:

-   Ability of the agency/organization to reload cards for additional
    purchasing capability;

-   Authorization controls as defined in C.3.6 Authorizations Controls,
    such as MCC and other blocking methods, transaction limits, and ATM
    withdrawal limits;

-   Ability to provide or prevent card ATM access; and

-   Ability to keep funding in separate dedicated accounts.

The Contractor shall provide access to, and training for, an on-line
tool to manage pre-paid card accounts, track account spend, and to
detect potential fraud and misuse (e.g. exception reports, identifying
high risk transactions). Contractors shall include a refund schedule for
pre-paid card products and services (See B.8 Blocks 19-24 of SF 1449:
Contract Line Item Numbers).

CT.2.11 TRAVEL SPECIFIC

CT.2.11.1 *Travelers Checks:* As requested by the agency/organization,
the Contractor shall provide travelers checks that can be issued and
accepted domestically and internationally by merchant establishments and
financial institutions. Convenience checks are not acceptable as a
substitute for travelers checks. The travelers checks shall be an
integrated part of the Travel Card Program. Travelers checks are priced
separately in the pricing schedule. The Contractor shall:

a.  Assist agencies/organizations in the implementation of their
    travelers check program;

b.  Furnish all equipment (e.g., card reader, software) necessary to
    implement and manage the travelers check program, at no cost to the
    Government, and if requested by, the agency/organization;

c.  Provide, at a minimum, prepackaged sets of travelers checks in the
    following denominations: \$20; \$50; and \$100;

d.  Provide, at a minimum, individual travelers checks in the above
    stated denominations at the request of participating
    agencies/organizations;

e.  Provide holding envelopes with travelers checks to enable
    agencies/organizations to distribute checks in a packaged envelope;

f.  Provide dial-up/online access or Contractor-provided software to
    enable agencies/organizations to automate their travelers check
    system. The system shall, at a minimum, provide the ability to
    track, add, tally, report and reorder travelers checks;

g.  Issue travelers checks to both individually and centrally billed
    accounts, as directed by the A/OPC;

h.  Issue foreign currency travelers checks to participating domestic
    and international users, as requested by the A/OPC;

i.  Refund lost or stolen travelers checks domestically and
    internationally within 24 hours, as requested by the A/OPC; and

j.  Establish payment procedures for agency/organization-issued
    travelers checks. Payment of face-value of these checks shall not
    occur prior to issuance by the agency/organization.

CT.2.11.1.1 *Travelers Check Inventory Replenishment:* The Contractor
shall provide the following inventory replenishment options:

a.  Automatic replenishment to pre-established dollar limits, by
    location;

b.  Toll free telephone line reorder capability; and

c.  Replenishment within 1 business day when requested by the A/OPC.

CT.2.11.1.2 *Contractors commercial trust agreements:* Trust agreements,
if any, must fully describe the Government\'s liability for travelers
checks held in inventory by the Government. Trust agreements are not to
be priced.

CT.2.11.2 *ATM Products and Services for the Travel Card:* The
Contractor shall provide ATM access for the Travel Card Program. The
Contractor shall adhere to the limits, timeframes and requirements
specified in CT.1.18.1.2.1.3 (d) Card Issuance and Delivery for
Individually Billed Travel Card Accounts.

CT.2.11.3 *Pre-paid Travel Card Products and Services:* The Contractor
shall provide pre-paid standard magnetic stripe and cardless travel card
products and services for the card program(s). This service provides the
cardholder a card for making purchases that has the capability to be
reloaded. The reload function will only be accessible by the A/OPC, and
the card may be PIN protected or not PIN protected (cardholder PIN) at
the agency's/organization's option. The pre-paid system shall be a fully
auditable governmental system including, but not limited to, the ability
to fulfill the requirements stated in C.2.3.2 Audit Assistance. Pre-paid
cards may be used for travel. Pricing shall not include any additional
fees, such as for card issuance, reloading, etc.

*Pre-paid travel cards* shall have the following tools and capabilities:

-   Ability of A/OPCs, managers, or supervisors to issue/reload pre-paid
    travel cards instantly;

-   Transaction data shall be captured as with any other card type;

-   Ability to deactivate and replace lost or stolen cards while
    retaining their value;

-   Signature debit/PIN type transaction capability;

-   Cards shall be usable through a common association platform and all
    major networks;

-   Ability to emboss cards with cardholder name; and

-   Training for cardholders and A/OPCs on pre-paid card use and
    physical security.

Pre-paid cards shall have the standard physical characteristics of
charge cards (as defined in C.1.15 Card Design and Embossing).

Contractor shall provide agencies/organizations with a pre-paid card
management tool that has the following functional capabilities:

-   Ability of the agency/organization to reload cards for additional
    purchasing capability;

-   Authorization controls as defined in C.3.6 Authorizations Controls,
    such as MCC and other blocking methods, transaction limits, and ATM
    withdrawal limits;

-   Ability to provide or prevent card ATM access; and

-   Ability to keep funding in separate dedicated accounts.

The Contractor shall provide access to, and training for, an on-line
tool to manage pre-paid card accounts, track account spend, and to
detect potential fraud and misuse (e.g. exception reports, identifying
high risk transactions). Contractors shall include a refund schedule for
pre-paid card products and services (See B.8 Blocks 19-24 of SF 1449:
Contract Line Item Numbers).

CI.2.11 INTEGRATED SPECIFIC

The Contractor shall offer a program that provides all of the
requirements of C.2.11 Required Additional Product and Service Offerings
(Tier 1), CP.2.11 Purchase Specific, and CT.2.11 Travel Specific, as
applicable.

As determined at the task order level, all Required Additional Products
and Services Offerings may be integrated with other business lines in
the administrative system as well as electronic access systems.

## VALUE ADDED PRODUCT AND SERVICE OFFERINGS (TIER 2)

Contractors are not required to offer the following list of products and
services for award of the master contract; however, if such products and
services are offered, they must be offered at the master contract level
in order to make them available at the agency/organization task order
level. Contractors may distinguish themselves in the task order process
by offering these and other types of products and services.
Agencies/organizations may examine the Contractor's capability to
provide these and other types of products and services to assist in
their task order award decision.

The Contractor may provide a variety of Tier 2 products and services
that enhance or facilitate the card program(s) for each respective
business line. Offered products and services shall use commercial terms
and conditions, and commercial pricing, unless otherwise specified. As
advances become available to the commercial market, the Contractor may
provide emerging technologies that facilitate or enhance the card
program(s). Such technologies must be offered at the master contract
level. While the types of products and services are NOT limited to those
shown below; they are limited to the scope of the master contract, as
determined by the Contracting Officer.

Value Added Product and Service Offerings shall be priced as Tier 2
products and services. The master contract will contain ceiling prices
for value added products and services. The design, format, timing,
medium, delivery, price reduction, or agency/organization requirements
for of Tier 2 products and services may be specified and negotiated at
the time of the task order award, or any modification thereto.

The following is a sample list of the types of products and services
that may be offered under this contract.

C.2.12.1 *Additional Authorization Controls:* The Contractor may provide
additional authorization controls that would add value to the card
program other than those specified in C.3.6 Authorization Controls.

C.2.12.2 *Software:* In addition to the electronic access system
required in C.2.6 Technology, and if offered, the Contractor may provide
and support other commercial off-the-shelf or customized software that
assists agencies/organizations in their card program(s). Customizing of
software must be consistent with customizing of standard commercial
software normally performed for commercial customers. This includes, but
is not limited to, streamlining government backroom processes (e.g.,
vouchering, accounts payable). Specific to the Fleet Card Program, and
if offered, the Contractor may provide integration with on-site fuel
systems (e.g., military bases, national parks, ports) and integration
with private alternative fuel systems (e.g., state governments,
utilities).

C.2.12.3 *Additional International Customer Service:* The Contractor may
provide customer service in languages other than those offered as a core
requirement as specified in C.2.13.6 Cardholder Support Personnel.

C.2.12.4 *Inter/Intra-Governmental Services:* The Contractor may provide
merchant bank services for inter/intra-governmental transactions,
payments, and operations.

The Contractor may propose a cost effective system that:

a.  Provides sufficient functionality to support a wide range of
    inter/intra-governmental business activity, such as spontaneous
    transactions, pre-negotiated transactions, recurring transactions,
    etc.;

b.  Provides sufficient information for audited financial systems and
    information needs of a variety of users, such as proper backup
    documentation, supporting paying office needs, supporting collecting
    office needs, supporting paying, and collecting agency/organization
    needs;

c.  Manages change, monitors risk and is flexible;

d.  Provides necessary reports at no additional cost for monitoring of
    the system by both GSA and the agency/organization such as: Daily
    Settlement Report, Daily Chargeback Report, Monthly
    Agency/Organization Report; and

e.  Provides necessary reports at no additional cost for monitoring of
    the system by GSA and the agency/organization, such as summary
    reports and ad hoc reports.

Inter/intra-governmental transactions shall adhere to proper government
cash management principles as follows:

a.  Funds shall not leave the Government (i.e., no transfer of federal
    funds, however momentary, into or outside of the federal
    government);

b.  Fees shall be priced on an agreed-upon tiered flat transaction price
    (i.e., the higher the transaction volume, the lower the tiered flat
    transaction price) or substantially reduced or zero fee structure
    associated with accomplishing the requirement (fees may not be
    transaction value based (no discount or basis point fees)) and shall
    provide for the authorization, processing and settlement of the
    inter/intra-governmental card transactions; and

c.  Transactions shall be identified as inter/intra-governmental.

C.2.12.5 *Electronic Merchant Payment:* The Contractor may provide
alternative merchant bill payment methods, other than those outlined in
this contract. This may include paying merchants who traditionally do
not accept card-based payments on behalf of the Government such as
utility companies.

C.2.12.6 *Commercially Offered Convenience Services:* The Contractor may
provide its commercial convenience services such as extended warranty
programs, guaranteed return programs, merchant discount programs\\ ,
etc.

C.2.12.7 *Card Sleeves:* The Contractor may offer standard or
personalized agency/organization card sleeves to protect cards.

C.2.12.8 *Real-Time Web Assistance:* The Contractor may provide
agencies/organizations with real-time web assistance for EAS systems.
This functionality will enable bank representatives to provide EAS users
with real-time, online technical support and assistance. This support
shall be in the form of non-automated responses to questions in real
time, without delay.

C.2.12.9 *Combined Charge Card and Identification Card Technology:* At
some point in the future, the Government may decide to combine the
functionality of charge cards and personnel identity cards into a single
card. Banks may provide products or services that allow the merging of
these functionalities onto one card, such as programming government
issued identification cards with charge card functionality.

C.2.12.10 *Emerging Technology:* As advances become available to the
commercial market, the Contractor may provide emerging technology that
facilitates or enhances the card program(s) in accordance with C.5.32
Service Improvements.

C.2.12.11 *Virtual Cards:* The Contractor may provide one time use
account numbers that may be used during a limited time period (i.e.,
within a 30 day window), for a limited amount (specific or not to
exceed), and/or for a specific vendor.

C.2.12.12 *Additional Data Mining Tools:* The Contractor may offer
additional data mining tools to the agencies/organizations. These
additional data mining tools shall be capable of accepting rules-based
parameters and allow the agencies/organizations flexibility to indicate
specific rules for the data analysis at the task order level.

C.2.12.13 *Contact Chip Cards:* The Contractor may offer cards that
utilize "Chip and PIN" technology. These cards must comply with Europay,
MasterCard, and VISA (EMV) standards.

C.2.12.14 *Foreign Currency Cards:* The Contractor may offer cards in
foreign currencies. All administrative functions, including billing and
settlement, shall occur in the foreign currency desired by the
agency/organization at the task order level.

CP.2.12 PURCHASE SPECIFIC

CP.2.12.1 *Optional ATM Products and Services for the Purchase Card:*
The Contractor may provide ATM access for the purchase card program. If
offered, the Contractor shall adhere to the limits, timeframes and
requirements specified in CT.1.18.1.2.1.3 (d) Card Issuance and Delivery
for Individually Billed Travel Card Accounts.

CP.2.12.2 *Net Billing for the Purchase Card Program:* The Contractor
may provide net billing to agencies/organizations. Net billing is
ensuring merchant discounts or rebates offered are deducted at the point
of sale and guaranteeing such discount arrangements. For example, a
cartridge toner costs \$100. The merchant agency/organization rebates of
\$4.00 of that toner cartridge to the agency/organization based on
existing agreements. The Contractor would only bill the
agency/organization \$96 for cartridge toner. The Contractor shall
ensure that discount information is identified on the invoice and passed
to the agency/organization. The Government would be responsible for
identifying to the Contractor any negotiated discount arrangements and
terms.

CT.2.12 TRAVEL SPECIFIC

CT.2.12.1 *Email Alert Service for the Travel Card Program:* The
Contractor may provide automatic email alerts at agency/organization
request for travel transactions. The alerts are to be sent to A/OPCs,
supervisors, AOs, and/or cardholders. The notification must include
cardholder name, item purchase, and amount.

CT.2.12.2 *Net Billing for the Travel Card Program:* The Contractor may
provide net billing to agencies/organizations. Net billing is ensuring
merchant discounts or rebates offered are deducted at the point of sale
and guaranteeing such discount arrangements. For example, an airline
ticket costs \$250. The merchant agency/organization rebates of \$50.00
of the ticket to the agency/organization based on existing agreements.
The Contractor would only bill the agency/organization \$200 for airline
ticket. The Contractor shall ensure that discount information is
identified on the invoice and passed to the agency/organization. The
Government would be responsible for identifying to the Contractor any
negotiated discount arrangements and terms.

CF.2.12 FLEET SPECIFIC

CF.2.12.1 *Optional convenience check products and services for the
Fleet Card:* The Contractor may provide convenience check products and
services for the fleet card program. If offered, the Contractor shall
adhere to the limits, timeframes and requirements specified in the
purchase card portion (see CP.2.11 Purchase Specific) of the statement
of work for convenience check products and services. The checks shall be
guaranteed by the Contractor against theft or loss, thus affording the
agency/organization protection against financial loss when using the
Contractor\'s product.

CF.2.12.2 *Additional Authorization Controls for the Fleet Card:*
Specific to the Fleet Card Program, and if offered by the Contractor,
additional controls such as maintenance pre-authorization integration
with the customer's authorization system, or maintenance
pre-authorization service based on vehicle-type history or specific
vehicle history, (does not include directing users to particular
merchants), would be value-added products and services to the Fleet Card
Program.

CF.2.12.3 *Email Alert Service for the Fleet Card Program:* The
Contractor may provide automatic email alerts at agency/organization
request for fleet transactions. The alerts are to be sent to A/OPCs,
supervisors, AOs, and/or cardholders. The notification must include
cardholder name, item purchase, and amount.

CI.2.12 INTEGRATED SPECIFIC

The Contractor shall offer a program that provides all of the
requirements of C.2.12 Value Added Product and Service Offerings (Tier
2), CP.2.12 Purchase Specific, CT.2.12 Travel Specific, and CF.2.12
Fleet Specific, as applicable.

## CUSTOMER SERVICE 

The Contractor shall provide skilled personnel together with the
supervisory, management, and administrative services necessary to
successfully meet the government requirements.

C.2.13.1 *Key Personnel Definition:* Personnel identified in the
proposal as key individuals to be assigned for participation in the
performance of the master contract, and individuals whom are designated
as key personnel by agreement of the Government and the Contractor
during negotiations. Key personnel shall not be subcontracted personnel.

C.2.13.2 *Key Personnel Categories:* The skill categories listed below
are essential for successful Contractor performance. The Contractor
shall assign dedicated personnel to the listed positions below.
Dedicated personnel are defined as personnel that solely manage and
administer federal government accounts under the master contract.

a.  Project Manager;

b.  Customer Relationship Manager (CRM); and

c.  Any other individual(s) designated as key personnel by agreement
    between the Contractor and the agency/organization or GSA.

C.2.13.3 *Key Personnel Responsibilities:*

a.  Project Manager: The Contractor shall designate a dedicated Project
    Manager for GSA for responsibilities including but not limited to:

    -   Day-to-day and special support activities;

    -   Implementation;

    -   Billing;

    -   Reconciliation;

    -   Suspension;

    -   Cancellation;

    -   Transaction overrides;

    -   Transaction disputes;

    -   Contract administration;

    -   Supervision;

    -   Coordination;

    -   Customer service support; and

    -   Transition Support.

> This individual shall be well versed in all aspects of the card
> program(s), readily accessible, and be an overall point of contact for
> the GSA Contracting Officer and contracting support staff. The
> Contractor shall also designate an alternate in the event of the
> absence of the primary dedicated point of contact. The Contractor
> shall provide dedicated project management staff for GSA from 8:00
> a.m. EST until 5:00 p.m. EST each business day.

b.  Customer Relationship Manager: The Contractor shall assign dedicated
    Customer Relationship Managers (CRM)[^64] to agencies/organizations
    whose job is to perform services including, but not limited to:

    -   Program implementation (e.g., account set-up, account
        maintenance, account suspension or cancellation, training);

    -   Program management (e.g., task order administration, day-to-day
        and special support management activities, problem solving,
        pilot programs, customized services, investigations, audits);
        and

    -   Program operation (e.g., transaction overrides, individually and
        centrally billed account inquiries, reporting lost/stolen cards,
        billing, disputes, reconciliation, customer service).

> The CRM shall be well versed in all aspects of the card program(s),
> readily accessible, and be an overall point of contact for A/OPCs. The
> CRM shall be knowledgeable about the internal processes of their
> assigned agencies. The Contractor shall also designate alternates in
> the event of the absence of the primary dedicated points of contact.
> The Contractor shall provide dedicated, full-time staff to both
> domestic and international A/OPCs through toll-free telephone numbers,
> from 7:00 a.m., EST until 9:00 p.m. EST each business day.

C.2.13.4 *Additions to Key Personnel*: If at any point, the Contractor
concludes additional key personnel are required, it shall advise the GSA
Contracting Officer at least 15 calendar days in advance. The Contractor
shall demonstrate that the qualifications of the prospective additional
key personnel are equal to or better than the qualifications of
personnel approved under the master contract. The Contractor shall
submit the same type of information to demonstrate qualifications of
additions as was submitted with the proposal for the original key
personnel. Additions to key personnel shall only be made via
modification to the master contract.

C.2.13.5 *Replacement of Key Personnel*: Key personnel shall not be
removed, replaced, or reassigned either permanently or temporarily,
without 15 calendar day advance notification to the GSA Contracting
Officer and the A/OPC when possible. If one or more of the key personnel
are unavailable for work under this contract for a continuous period
exceeding 30 calendar days, the Contractor shall immediately notify the
GSA Contracting Officer and provide a temporary replacement. Any key
personnel must be replaced within 30 calendar days from the date of a
position vacancy. The Contractor shall demonstrate that the
qualifications of the prospective replacement key personnel are equal to
or better than the qualifications of personnel approved under the master
contract. The Contractor shall submit the same type of information to
demonstrate qualifications of replacements as was submitted with the
proposal for the original key personnel. Replacements to key personnel
shall only be made via a modification to the master contract. The
Contractor shall provide a temporary replacement as an interim measure
until key personnel are replaced.

C.2.13.6 *Cardholder Support Personnel:* The Contractor shall provide
the required personnel to successfully accomplish the Government's
requirements. The following support personnel categories are required:

a.  Customer Service Representatives (CSRs): The Contractor shall
    provide dedicated customer service personnel to users of the card
    program(s). The CSR shall, at a minimum, be accessible to both
    domestic and international cardholders through toll-free numbers, 24
    hours a day, every day of the year. Contractors shall offer customer
    service in the same languages as offered to commercial customers in
    the U.S. (e.g., English and Spanish) and may provide customer
    service in other languages. The services of the CSR shall include,
    but are not limited to, transaction authorization and verification,
    reporting of lost or stolen cards, cardholder account inquiries,
    etc. CSRs shall be well versed in the card program(s) and have
    unique knowledge of government accounts and account usage, both
    international and domestic, as compared to commercial accounts.\
    \
    The Contractor may utilize a two-tier approach in providing customer
    service to cardholders. The first approach may utilize an
    interactive voice response unit for customer service that can
    readily accommodate routine requests for action or information. For
    example, a cardholder can request balances, last payment(s), last
    transaction(s), etc., through an interactive voice response unit
    that is in accordance with commercial practice. The second approach
    may then elevate the cardholder to Contractor personnel for direct
    response.

> Personnel shall be well versed in aspects of the card program(s),
> readily accessible, and be overall points of contact for cardholders.

b.  EC/EDI Coordinators: The Contractor shall designate EC/EDI
    Coordinators for agencies/organizations and government EC/EDI
    Offices (EO) for electronic systems implementation and integration
    (e.g., development of EC/EDI processes, guidance, implementation
    support, mapping, trouble-shooting, systems documentation,
    testing).\
    \
    These individuals shall be well versed in all EC/EDI aspects of the
    card program(s), readily accessible, and be an overall point of
    contact for the Government. The Contractor shall also designate
    alternates in the event of the absence of the primary points of
    contact. The Contractor shall provide dedicated, full-time staff
    through toll-free telephone numbers, from 9:00 a.m. (EST) until 6:00
    p.m. (EST) each business day.

c.  Any other skill category designated as support personnel by
    agreement between the Contractor and the Government.

C.2.13.7 *Customer Service Metrics:* The Contractor shall propose
customer service metrics for all areas of customer service on which they
will be evaluated. In addition, the Contractor shall propose minimum
performance standards against which they will be evaluated. GSA reserves
the right to add to/edit the metrics/performance standards proposed by
the Contractor and will use Contractor responses to develop uniform
performance standards for all Contractors during the negotiation period.

Performance Standards for these metrics and others shall be consistent
with the commercial standards. The Contractor shall report back to GSA a
pass/fail score. For example, if the industry standard for "call abandon
rate" is to not exceed 3%, then a 2% abandon rate would be a passing
score whereas a 4% abandon rate would be a failing score.

Reports showing failing scores shall be accompanied by a strategy for
improvement for each area in which a deficient score is achieved.
Reports are due to GSA 60 days prior to the annual GSA SmartPay®
Conference. Results for each Contractor will be ranked against one
another and reported at the GSA SmartPay® Conference.

C.2.13.8 *Other Considerations:* All key Contractor personnel who work
in the performance of this contract shall be acceptable to the
Government in terms of professional conduct. Employment and staffing
difficulties will not be justification for failure to meet established
schedules, and if such impairs performance, the Contractor may be
subject to termination for cause.

## CARD DELIVERY

Cards and mail shall be delivered using the carrier specified by the
agency/organization (e.g., the U.S. Postal Service or another common
carrier, such as, but not limited to, DHL, Federal Express, and UPS).
Additional agency/organization delivery requirements may be stated at
the task order level.

# DATA MANAGEMENT AND TRANSACTION SUPPORT 

The Contractor shall interface with agency/organization systems and
provide program and transaction data in a format and frequency specified
at the task order level. The Contractor shall make adjustments or
updates to the agency/organization interface as required by the
agency/organization for revisions to agency systems, migration to new
agency/organization systems, and/or if the agency/organization contracts
with a government shared service center for financial management
services.

To establish consistency in interagency information sharing and
government-wide data management, reporting, and analysis, the Government
may define a uniform set of data and technology standards. These
standards will establish:

-   Standard interface requirements for transmitting program and
    transaction data between Contractor systems and agency/organization
    systems. This includes, but is not limited to, infrastructure
    standards, security/privacy standards, data exchange format, and
    modes of transmission; and

-   Standard definitions for program and transaction data including, but
    not limited to, field names, descriptions, types, and length.

The Contractor shall participate in the development and implementation
of the standard interface. This may require attending planning sessions,
suggesting options for interface standards, and providing feedback on
draft interface standards.

## SECURITY REQUIREMENTS

The Contractor shall, at a minimum, meet the security
requirements/measures/procedures required of the Payment Card Industry
(PCI) Security Standards, as commercially applicable. Additionally, the
Contractor shall provide services and design technology systems that are
compliant with all applicable sections of the U.S. Code and the Code of
Federal Regulations including, but not limited to:

-   All applicable Office of Management and Budget (OMB) Circulars;

-   All applicable Office of the Comptroller of Currency (OCC)
    regulations;

-   E-Government Act of 2002, Title III, Federal Information Security
    Management Act (FISMA); and

-   Any other relevant legislation that is enacted throughout the course
    of the program

The Government anticipates that contractor systems will store personal
information (e.g., social security numbers) as well as government
financial and procurement information. The sensitive nature of this
information requires the Government to implement additional security
controls. For this reason, the Contractor shall physically maintain all
systems that store government information, including all call centers,
back-up facilities, and other sites which store government data, in a
secure facility (or facilities) located within the United States.
Contractor personnel access to these systems and the information
contained therein shall be restricted to Contractor personnel who are
located in the United States, and shall be in accordance with the
requirements provided in Section C.3.1.3 Identification and Access
Controls for Program Systems and C.3.1.6 Personnel Security. These
restrictions apply to the locations where data is stored, Contractor
personnel accessing the data, and to subcontractors at any level. The
Government recognizes that transactions will occur around the world and
data must therefore travel over foreign data networks. As a result,
authorized Government personnel located outside of the United States
(such as cardholders and A/OPCs) shall have role-based access to data
and full EAS functionality, with appropriate levels of security
necessary to protect the interests of the United States government and
its employees.

The Contractor shall ensure that all third party data processing
providers that handle government information shall meet or exceed the
same security requirements/measures/procedures, as listed above. The
Contractor is responsible for monitoring, updating, and maintaining
compliance with the above requirements and regulations set forth in this
section.

In addition, some agencies/organizations may require a higher level of
security including, but not limited to, personnel and physical security
requirements (e.g., a higher level of security clearance may be required
for Contractors with access to sensitive government systems, there
should be some level of background checks or investigation conducted for
those with access). If additional security is required, the
agency/organization will specify further requirements at the task order
level.

C.3.1.1 *Security Plan:* The Contractor shall provide a plan that
describes its security program and how the Contractor shall satisfy the
security requirements as identified in this section, including how
improved security-related processes and technologies are to be
incorporated into the master contract as they become commercially
available. The plan shall address the Contractor's security measures and
safeguards to ensure that all information systems utilized by Contractor
and any third party personnel (e.g., subcontractors):

-   Operate effectively and accurately;

-   Are protected from unauthorized alteration, disclosure, and/or
    misuse of information processed, stored, or transmitted;

-   Can maintain the continuity of support for organization missions,
    programs, and functions;

-   Incorporate management, operational, and technical controls
    sufficient to provide cost-effective assurance of the system's
    integrity and accuracy;

-   Have appropriate technical, personnel, administrative,
    environmental, and access safeguards; and

-   Includes procedures for notifying the government of any and all
    vulnerabilities found.

    At a minimum, the security plan shall discuss the following:

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-   Organizational security roles;

-   Physical security of Contractor systems;

-   Risk assessment procedures;

-   Maintenance and testing of security systems;

-   Security monitoring procedures;

-   Procedures and timeframes for resolving security deficiencies;

-   Procedures for the prevention of and response to security breaches;
    and

-   Include a designated contact for security related issues.

    The Contractor shall submit quarterly security and fraud management
    reports as well as individual reports of security breaches and fraud
    incidents to the GSA Contracting Officer by no later than the 15th
    calendar day of the next fiscal year quarter. GSA will review these
    reports and keep track of security breaches and fraud incidents as a
    means of monitoring the effectiveness of the Contractors' security
    practices. Based on the frequency, nature, and seriousness of
    security breaches and fraud incidents, GSA will assess Contractors'
    security controls in the specific areas where breaches occurred and
    take action as appropriate.

    The Contractor shall implement standard procedures to be outlined in
    their security plan for reacting to fraudulent/questionable activity
    and security breaches including, but not limited to, the following:

-   Immediately notifying the A/OPCs and cardholders when their accounts
    are compromised;

-   Assigning new account numbers to accounts that are compromised;

-   Providing additional monitoring for accounts that are known to have
    been compromised; and

-   Regardless of the impact on the program, the Contractor shall
    immediately notify the designated agency/organization point of
    contact of any security breach that the Contractor experiences.

The Contractor's security requirements/measures/standard procedures
shall protect the integrity, security, and proper functioning of all
databases and systems involved in the operation of the Government's card
program(s). The databases and information processing systems containing
government information shall have sufficient security measures to
protect against deliberate or inadvertent loss, degradation, alteration,
release, or damage of information. The Contractor shall be held
responsible for any misuse or fraud resulting in information mistakenly
released by the Contractor. This plan will be included in any resulting
contract for Contractor compliance.

For further guidance on the Security Plan, refer to NIST SP 800-14, SP
800-18, and SP 800-53.

C.3.1.2 *Masking Sensitive Data:* Unless otherwise specified by the
agency/organization, the Contractor shall mask all sensitive cardholder
data on reports, statement of accounts, invoices, master files, and
other applicable areas on which it appears (e.g., the Social Security
Number 123-45-6789 would appear as xxx-xx-6789). Sensitive cardholder
data includes, but is not limited to, social security numbers and
account numbers.

C.3.1.3 *Identification and Access Controls for Program Systems:* The
Contractor shall provide measures to enforce access control to card
program systems. Program systems shall use identification and
authorization data to determine user access to information. Program
systems shall be able to define and control access between subjects and
objects in the computer system. The enforcement mechanism (e.g.,
self/group public controls, access control lists, and roles) shall allow
users to specify and control sharing of those objects by other users, or
defined groups of users, or by both, and shall provide controls to limit
access rights to the system. The discretionary access control mechanism
shall, either by explicit user action or by default, provide that
objects are protected from unauthorized access. These access controls
shall be capable of including or excluding access to the granularity of
a single user. Access permission to an object by users not already
possessing access permission shall be assigned only by authorized users.

To ensure access control, the system shall, at a minimum:

-   Include a mechanism to require users to uniquely identify themselves
    to the system before beginning to perform any other actions that the
    system is expected to mediate;

-   Random generation of unique passwords for account access;

-   Be able to maintain authentication data that includes information
    for verifying the claimed identity of individual users (e.g.,
    passwords);

-   Protect authentication data so that it cannot be accessed by any
    unauthorized user;

-   Be able to enforce individual accountability by providing the
    capability to uniquely identify each individual computer system
    user; and

-   Raise alarms when attempts are made to guess the authentication data
    either inadvertently or deliberately.

In addition, the Contractor shall implement protections for remote
access by its employees to cardholders' personally identifiable
information. The Contractor shall at a minimum:

-   Implement NIST Publication 800-53 security controls requiring
    authenticated, virtual private network (VPN) connection;

-   Implement security controls around the transportation of and remote
    access to personal information as required by OMB M-06-16 Steps 3
    and 4;

-   All data on mobile computers should be encrypted;

-   Allow remote access only with two-factor authentication where one of
    the factors is provided by a device separate from the computer
    gaining access;

-   Use a "time-out" function for remote access and mobile devices
    requiring user re-authentication after 30 minutes of inactivity; and

-   Log all computer-readable data extracts from databases holding
    sensitive information and verify each extract including sensitive
    data has been erased within 90 days or its use is still required.

C.3.1.4 *System Security Reviews and Audits:* Program systems shall be
subject to security reviews, as required by the Government, before and
throughout the period of performance. The Contractor shall provide
complete information and access to the Government, as required, to
facilitate these reviews. Reviews include, but are not limited to the
following:

-   *Certification and Accreditation:* Before processing transactions,
    program systems shall be subject to certification and accreditation
    assessments to determine the extent to which operational and
    technical security requirements of program systems are implemented
    correctly, operating as intended, and producing the desired outcome
    with respect to meeting the security requirements for the system. As
    part of the certification and accreditation process, Contractors
    shall be required to provide:

    -   Documentation that their systems meet specific levels of
        standards as described in NIST SP 800-37;

    -   Support personnel as required;

    -   OMB mandated contingency plans and reports as described in
        C.1.17 Continuity of Operations; and

    -   Risk assessment report as described in C 3.1.9 Risk Assessment.

> The Government reserves the right to conduct onsite inspections as it
> deems appropriate;

-   *Program System Audits:* In order to test, verify, and continuously
    monitor security compliance, the Government reserves the right to
    perform audits of management, operational, and technical controls of
    the Contractor's systems annually, or as required;

-   *Review of Security Controls:* The Government reserves the right to
    conduct security control reviews annually, or as required; and

-   *SAS 70 Audit*: The Government requires the Contractor to conduct
    SAS 70 audits of their internal controls and provide certification
    upon request.

The Contractor is required to provide complete information and
supporting evidence needed for the Government's detailed security
control reviews, audits, and certification and accreditations of the
Contractor's systems. For guidance to the security control reviews,
refer to NIST SP 800-26. For guidance on the certification and
accreditation process, refer to NIST SP 800-37. The Contractor shall
comply with changes to security control review, audit, and certification
and accreditation requirements as they are updated.

C.3.1.5 *Ability to Audit System Actions:* Program systems shall be able
to create, maintain, and protect from modification, unauthorized access,
or destruction, an audit trail of accesses to the objects it protects.
The audit data shall be protected so that read-access to it is limited
to those who are authorized to have access. The system shall be able to
record the following types of events:

-   Use of identification and authentication mechanisms;

-   Introduction of objects into a user\'s EAS account (e.g., filing
    dispute, requesting limit increase);

-   Deletion of objects; and

-   Actions taken by computer operators and system administrators and/or
    system security officers and other security relevant events.

The system shall also be able to audit any manual action that results in
a change to system values or settings.

For each recorded event, the audit record shall be able to identify the
date and time of the event, user, type of event, and success or failure
of the event. For identification and authentication events, the origin
of request (e.g., terminal or user ID) shall be included in the audit
record. For events that introduce an object into a user\'s address space
and for object deletion events, the audit record shall include the name
of the object and the object\'s label. The system administrator shall be
able to selectively audit the actions of any one or more users based on
individual identity and/or object label. The audit system shall raise
alarms whenever a threshold is reached with respect to an auditing
system resource (disk space in audit log volume) or when auditing has
been turned off (either inadvertently or deliberately).

C.3.1.6 *Personnel Security:* To ensure the security of government and
cardholder information, the Contractor shall, at a minimum:

-   The Contractor shall establish and maintain a training program for
    its personnel in security awareness and provide training to all
    personnel prior to their having access to government data in the
    performance of this contract. A copy of the Contractor's training
    program shall be provided to the contracting officer within 30
    calendar days of contract award and shall be subject to the
    Contracting Officer's advice and approval;

-   Require that Contractor personnel who have access to government data
    systems have, at a minimum, a background investigation that includes
    an acceptable result on Standard Form 85P Questionnaire for Public
    Trust Positions, or equivalent form (with an explanation as to how
    the form is equivalent to the Standard Form 85P), at no additional
    cost to the Government;

-   Ensure that all Contractor personnel who have access to government
    or cardholder data sign a non-disclosure agreement, as required by
    the Government, prior to having access to agency/organization
    systems; and

-   Remove access privileges for Contractor personnel for unauthorized,
    negligent, or inappropriate and willful actions.

The Contractor shall provide verification of compliance with the above
personnel requirements at the request of the Government. Performance
under the task order(s) may require the Contractor to have access to
information classified up to and including "Top Secret." Therefore, upon
award, and as requested by the agency/organization, the Contractor shall
obtain and maintain the appropriate personnel and facility clearances to
have access to and custody of such information as specified by the
agency/organization, at no additional cost to the Government.
Information about obtaining Top Secret and other security clearances may
be obtained from the following organization:

Center for Federal Investigative Services

U.S. Office of Personnel Management (OPM)

1900 E Street NW, Washington, DC 20415-1000

\(202\) 606-1800

TTY (202) 606-2532

The Contractor shall take actions to ensure the proper paperwork is
received by the government for processing within 30 calendar days,
according to the OPM instructions, or the agency/organization may
terminate the task order.

C.3.1.7 *Privacy and Security Safeguards:* The Contractor shall ensure
confidentiality of data. The Contractor shall follow federal
Government-accepted security principles and practices per NIST SP
800-14, or better, to protect government information in the Contractor's
infrastructure from disclosure to unauthorized persons. This protection
shall include, but not be limited to, sensitive information maintained.
The Contractor shall protect the integrity of government and cardholder
data, including, but not limited to the following:

-   The Contractor shall not publish or disclose in any manner, without
    the Contracting Officer's written consent, the details of any
    safeguards either designed or developed by the Contractor under this
    contract or otherwise provided by the Government;

-   To the extent required to carry out a program of inspection to
    safeguard against threats and hazards to the security, integrity,
    and confidentiality of government data, the Contractor shall afford
    the Government access to the Contractor's facilities, installations,
    technical capabilities, operations, documentation, records, and
    databases; and

-   If new or unanticipated threats or hazards are discovered by either
    the Government or the Contractor, or if existing safeguards have
    ceased to function, the discoverer shall immediately bring the
    situation to the attention of the other party.

*C.3.1.8 Physical Security:* The Contractor shall provide physical
security to government and cardholder information including, but not
limited, to the following:

-   The Contractor shall control access to its GSA data housing
    facilities, equipment, material and documents by employees and
    visitors via electronic and/or physical methods corresponding to the
    critical nature of the work being performed, or the sensitive nature
    of the Government information being handled. Electronic and physical
    methods of security include, but are not limited to, guards,
    intrusion detection devices, surveillance cameras, lighting and
    fencing.

-   The Contractor shall ensure offsite backup and storage of critical
    program data. Critical data and information is any data or
    information that is essential for the restoration of services and
    operation in the event of a disaster that impacts the Contractor's
    facilities or operation.

For a complete reference of recommended security controls, please refer
to NIST Special Publication 800-53

*C.3.1.9 Risk Assessment:* The Contractor shall conduct a yearly
security risk analysis and submit a risk assessment report and provide
the report to the GSA Contracting Officer by no later than the end of
the 3rd fiscal year quarter (June 30th). The Government shall review and
approve these risk assessment reports. This review will provide an
opportunity to judge the extent and scope of the Contractors' risk
assessment, vulnerabilities identified, and actions that Contractors
will take to mitigate risks. This review will ensure that Contractors
are adequately addressing security vulnerabilities and threats in all
required areas.

Contractors shall provide evidence that all risk mitigation actions have
been implemented as described in their risk assessment reports. To
further ensure that the Contractor is in compliance with security
requirements and have adequately addressed risks, the Government will
review such evidence. GSA will provide a copy of the Contractors' risk
assessment report to agencies/organizations, upon request.

## PROGRAM AND TRANSACTION DATA

The Contractor shall, at a minimum:

-   Provide the ability to receive and pass Level 1, 2, and 3
    transaction data;

-   Forward to the Government all data received from merchants and
    obtained by the Contractor, as described in the paragraph below; and

-   Have the ability to provide program and transaction data on a daily
    basis (each business day) in an industry standard format (e.g., XML,
    ASCII), via secure electronic file transfer protocol.

The Contractor shall support a secure interface to GSA and
agency/organization systems (e.g. financial, travel, procurement, data
warehouse, fuel reporting) to pass data to and from agency/organization
systems as required by the agency/organization. The Contractor shall
provide program and transaction data, including invoice data, at a
frequency specified at the task order level. The Contractor shall
provide the program and transaction data via secure electronic file
transfer as requested by the agency. File formats that must be supported
by the Contractor are XML, XBRL, and ASCII, unless otherwise specified
by the

agency/organization at the task order level.

The Contractor shall restrict access to program and transaction data and
the ability to request changes to the information therein. Specifically:

-   The Contractor shall only provide data access to individuals
    authorized by this contract or a designated representative of the
    agency/organization;

-   The Contractor shall provide the capability for a designated
    representative of the agency/organization to grant, restrict, or
    revoke access to data, in writing or through the EAS;

-   Information shall be based on an established reporting hierarchy
    restricted to inquiring agency/organization and subsequent level
    (e.g., Department of the Interior shall only have access to Interior
    information, National Park Service shall only have access to
    National Park Service information, Yellowstone National Park shall
    only have access to Yellowstone National Park information, a
    cardholder shall only have access to his/her account information)
    and business line;

-   The GSA Contracting Officer shall have access to all program and
    transaction data, except as limited by the GSA Contracting Officer
    (e.g., security sensitive information);

-   The Contractor shall provide higher levels of security for reviewing
    detailed transaction data or making changes and lower levels of
    security for obtaining program forms, training materials, etc.; and

-   The Contractor shall demonstrate their encrypted email capability,
    and shall ensure the safety of data transmitted via email by
    providing this encrypted email capability to the Government.

If the Contractor elects to use subcontractors, the subcontractors shall
abide by the terms and conditions of this contract, and all applicable
laws and regulations referenced in this contract.

*Use of Data:* Any data collected shall be used only for carrying out
the provisions of this contract. Information contained in such material
shall not be divulged or made known in any manner to any person except
as may be necessary in the performance of this contract. Disclosure to
anyone other than an authorized officer or employee of the Contractor
shall require written approval of the Contracting Officer.

Any data collected shall be accounted for upon receipt and properly
stored before, during, and after processing. In addition, all related
output shall be given the same level of protection as required for the
source material. If it is necessary to disclose information to perform
under the contract, the Contractor shall request written
preauthorization from the Contracting Officer to make such necessary
disclosure. Additionally:

-   Except as provided elsewhere in this contract, the Contractor shall
    not disclose information except to the individual specified in this
    contract;

-   Only those disclosures specifically preauthorized in writing by the
    Contracting Officer may be made, and only when it is clearly shown
    by the Contractor that such disclosures are essential to
    successfully perform under this contract; and The Contractor shall
    provide encrypted email capability and shall ensure the security of
    data transmitted via email.

### PROGRAM DATA

C.3.2.1.1 *Program Implementation and Program Management:* The
Contractor shall provide each participating A/OPC with online access to
program data, as discussed in C.2.6.3 Electronic Access Systems (EAS),
to enable program implementation and program management activities
including, but not be limited to:

a.  Online form preparation and submission;

b.  Account set-up;

c.  Account maintenance;

d.  Activating/deactivating a card;

e.  Renewing a card;

f.  Updating required authorization controls;

g.  Disputing a transaction;

h.  Sorting, reviewing, and manipulating transaction data;

i.  Downloading reports, statements of accounts, or invoices;

j.  Generating ad hoc reports; and

k.  Granting and restricting EAS and data access.

The Contractor shall provide A/OPCs and AOs with the ability to access
this information by hierarchy level and include blocking capabilities.
This access shall be granted, tracked, and viewable in accordance with
C.2.6.3 Electronic Access Systems (EAS). Contractors shall also provide
online access to data, as stated in C.3.4 Record Retention and
Retrieval.

C.3.2.1.2 *Program Forms:* The Contractor shall:

a.  Develop all program forms;

b.  Date and number all program forms;

c.  Ensure that the program forms capture the data required in C.3.6
    Authorization Controls; and Figure 3.2.2 Program and Transaction
    Data Table;

d.  Provide a copy of any proposed additions/revisions/deletions to the
    GSA Contracting Officer at least 7 calendar days prior to the
    Contractor's notification to the agencies/organizations of any
    change in forms. The GSA Contracting Officer reserves the right to
    disapprove any proposed change to the form(s). New or updated forms
    and explanation of such shall be electronically provided to each
    participating A/OPC, at no expense to the Government, at all levels,
    at least 14 calendar days prior to the effective date of the
    addition/change;

e.  Accept all forms completed by a participating agency/organization
    and approved by the A/OPC, via electronic means, fax, and/or mail;
    and

f.  Assist participating agencies/organizations in completing forms, as
    requested.

.

The Contractor shall also provide electronic copies of each program
form, which can be downloaded from the EAS as needed by GSA or the
A/OPC, and process such forms within the timeframes specified.

C.3.2.1.3 *Master File:* The Contractor shall develop, maintain, and
update a master file for each cardholder, AO, A/OPC, DBO, TDO, EO
Office, Report Office, and alternates. The master file shall be
electronically accessible to the A/OPC and provide the ability to
request the Contractor to make changes to the master file. The A/OPC
shall be able to browse the master file via a secure web browser, as
well as request the entire file to be sent via secure electronic file
transfer (i.e., a secure file transfer protocol (FTP)).

Required changes to the master file resulting from program requirements,
internal reorganizations, personnel movements, or other
agency/organization changes, shall be completed within 3 business days
after receipt of such changes by the Contractor. Appropriate forms for
such changes shall be provided by the Contractor, as referenced above,
and be accessible electronically by agencies/organizations. The
Contractor shall ensure data integrity within all program related
systems (i.e., a change to the master file shall result in system-wide
changes for all program data).

For the travel and purchase cards, the Contractor shall have the ability
to transfer cardholders and accounts within an agency/organization level
without reissuing a new card, if requested by the participating
agency/organization.

Upon request of the GSA Contracting Officer, the Contractor shall
provide a current, complete, and accurate master file of all program
participants in a mutually agreeable format, within 30 calendar days of
the request. Upon request of the A/OPC, the Contractor shall provide a
current, complete and accurate master file of the requesting
agency/organization level's participants in a mutually agreeable format,
within 30 calendar days of the request.

The master file shall be capable of recording the information listed in
Figure 3.2.2 Program and Transaction Data Table. These fields shall be
provided by the Contractor based upon the needs of each individual
agency/organization. In addition to the information listed herein, the
master file shall include additional master file information required at
the task order level. The master file shall also include any and all
information maintained and/or recorded in the same manner as performed
commercially, in accordance with standard commercial practice for card
programs.

C.3.2.1.4 *Report Specific Information:* \[NOTE: This is the record of
address(es) to which reports are to be distributed.\]

a.  Contact name;

b.  Email address;

c.  Report title/number;

d.  Report address;

e.  Area code and telephone number, including fax number;

f.  Agency/organization level; and

g.  Reporting period..

CP.3.2.1 PURCHASE SPECIFIC

In addition to the data elements listed in Figure 3.2.2 Program and
Transaction Data Table, the Contractor shall provide the following:

CP.3.2.1.1 *Purchase Card Program Master File:* In addition to C.3.2.1.3
Master File and Figure 3.2.2 Program and Transaction Data Table, the
Contractor shall record the following information as set-up by the
agency/organization:

a.  12 digit alphanumeric identification number (This number may be used
    at the option of the Government as a cross check with personnel
    records to verify cardholder employment); and

b.  Convenience check access indicator (i.e., whether user is authorized
    to utilize convenience checks) and limits.

Agencies/organizations may require additional master file elements to be
recorded and will state specific requirements and request pricing at the
task order level.

CT.3.2.1 TRAVEL SPECIFIC (CENTRALLY BILLED ACCOUNTS AND INDIVIDUALLY
BILLED ACCOUNTS)

In addition to the data elements listed in Figure 3.2.2 Program and
Transaction Data Table, the Contractor shall provide the following:

CT.3.2.1.1 *Master File for the Travel Card Program/Centrally Billed
Accounts:* In addition to C.3.2.1.3 Master File and Figure 3.2.2 Program
and Transaction Data Table , the Contractor shall also have the ability
to record the following information for each centrally billed account as
set-up by the agency/organization:

a.  ATM access indicator (i.e., whether user is authorized to utilize
    ATMs) and limits;

b.  Travelers check access indicator (i.e., whether user is authorized
    to utilize travelers checks) and limits; and

c.  City Pair Program Identifier.

CT.3.2.1.2 *Master File for the Travel Card Program/Individually Billed
Accounts:* In addition to C.3.2.1.3 Master File, Figure 3.2.2 Program
and Transaction Data Table, and CT.3.2.1.1 Master File for the Travel
Card Program/Centrally Billed Accounts, the Contractor shall also
record:

a.  12 digit alphanumeric identification number (this number may be used
    at the option of the Government as a cross check with personnel
    records to verify cardholder employment); and

b.  Billing address (minimum 30 digit alphanumeric field per line, 4
    line address).

Agencies/organizations may require additional master file elements to be
recorded and will so state specific requirements and request pricing in
their task order.

CF.3.2.1 FLEET SPECIFIC

In addition to the data elements listed in Figure 3.2.2 Program and
Transaction Data Table, the Contractor shall provide the following:

CF.3.2.1.1 *Master File for the Fleet Card Program:* In addition to
C.3.2.1.3 Master File and Figure 3.2.2 Program and Transaction Data
Table, the Contractor shall have the ability to record the following
information:

a.  Customer Unit Information (Card Assignment);

b.  Customer Account (Contractor\'s internal accounting control method
    for identifying the customer unit. This may or may not be the same
    as the card account number);

c.  Federal Excise Tax (FET) Exempt Status (necessary to determine if
    Federal Excise Tax should be deducted from the customer unit\'s
    invoice or merely identified. The Contractor may devise any method
    they choose to perform this function);

d.  Shipping Address (the Contractor shall maintain a record of the
    address to which each card was shipped as well as a contact name and
    phone number); and

e.  Authorized Order Placement (the Contractor shall maintain a record
    of the office or persons authorized to place further card orders
    against the task order or make changes to card information as well
    as a contact name and phone number).

Agencies/organizations may require additional master file elements to be
recorded and will so state specific requirements and request pricing in
their task order.

CI.3.2.1 INTEGRATED SPECIFIC

CF.3.2.1.1 *Master File for the Integrated Card Program:* The Contractor
shall offer a program that provides all of the data elements listed in
Figure 3.2.2 Program and Transaction Data Table and meets the
requirements of C.3.2.1 Program Data, CP.3.2.1 Purchase Specific,
CT.3.2.1 Travel Specific, and CF.3.2.1 Fleet Specific, as applicable.

### TRANSACTION DATA

The Contractor shall provide, at a minimum, the ability to receive and
pass Level 1,2,and 3 transaction data. The Contractor shall forward to
the Government all data received from merchants and passed to the
Contractor. The Government reserves the right to require the
resubmission of transaction data that:

-   Does not include the data elements required for invoicing (see data
    elements in C.1.18.1.10 Invoices); and

-   Does not meet the data quality standards specified by the
    agency/organization.

The Contractor shall be required to resubmit the data promptly within
the timeframe defined by the agency/organization and at no additional
cost to the Government. Program data shall be available at the frequency
requested by the A/OPC. Additionally, the Contractor shall provide the
transaction data daily (each business day) via secure electronic file
transfer (XML format or a standard flat file format (ASCII format,
etc.)), unless otherwise specified by the agency/organization at the
task order level. The Contractor shall provide the transaction data
elements listed in Figure 3.2.2 Program and Transaction Data Table,
which also contains definitions of each data element. As additional or
enhanced data elements are available from the merchant and obtained by
the Contractor, the Contractor shall pass the data to the Government.

**FIGURE 3.2.2 Program and Transaction Data Table**

The figure below is a logical representation of charge card data
required. It does not represent a physical structure or a format of a
data file.

![](media/image8.wmf){width="5.998611111111111in"
height="4.4527777777777775in"}

![](media/image9.wmf){width="5.998611111111111in"
height="5.8597222222222225in"}

![](media/image10.wmf){width="5.998611111111111in"
height="5.147222222222222in"}

![](media/image11.wmf){width="5.998611111111111in"
height="7.073611111111111in"}

![](media/image12.wmf){width="5.998611111111111in" height="5.26875in"}

![](media/image13.wmf){width="5.998611111111111in"
height="2.8354166666666667in"}

![](media/image14.wmf){width="4.948611111111111in"
height="8.996527777777779in"}

![](media/image15.wmf){width="5.998611111111111in"
height="4.204861111111111in"}

![](media/image16.wmf){width="5.998611111111111in"
height="5.815277777777778in"}

![](media/image17.wmf){width="5.998611111111111in"
height="5.489583333333333in"}

![](media/image18.wmf){width="5.777083333333334in"
height="8.99236111111111in"}

![](media/image19.wmf){width="5.998611111111111in"
height="8.347222222222221in"}

![](media/image20.wmf){width="5.998611111111111in"
height="6.125694444444444in"}

![](media/image21.wmf){width="5.998611111111111in"
height="5.743055555555555in"}

![](media/image22.wmf){width="4.743055555555555in"
height="8.988194444444444in"}

![](media/image23.wmf){width="4.395833333333333in"
height="8.993055555555555in"}

![](media/image24.wmf){width="5.998611111111111in" height="3.88125in"}

## REPORTING REQUIREMENTS

As specified in C.3.2 Program and Transaction Data, the Contractor shall
provide, at a minimum, Level 1, 2, and 3 program and transaction data
and transmit all data provided by merchants and obtained by the
Contractor to the Government. Once data has been transmitted to the
Government and is in the Government's possession, the data becomes the
property of the Government.

The ability for the Government to create ad-hoc reports electronically
based on program and transaction data elements is required. Electronic
reports shall provide the full functionality, including the ability to
roll-up or break down the reports by agency/organization levels within
an agency/organization (e.g., department, major components within a
department, offices within major components, sub-elements within
offices) and summary levels. Electronic transmission of reports is
required through the electronic access system, unless otherwise
specified by the agency/organization at the task order level. At a
minimum, the reports shall correspond with the agency/organization
billing cycle. In addition, the Contractor shall offer alternative
electronic reporting cycles (including, but not limited to, daily,
weekly, monthly). Agencies/organizations may choose more frequent
electronic reporting (i.e., daily, weekly, etc.) to meet specific
requirements.

The Contractor shall provide its standard commercial reports as well as
reports specified below. Agencies/organizations may choose to receive
some or all of the standard reports and shall determine the frequency,
distribution points and method of transmission at the task order level.
The agency/organization may develop performance objectives to assess
Contractor compliance with agency/organization reporting requirements at
the task order level. For each performance objective, the
agency/organization may specify performance standards, acceptable
quality level, and a method of assessment. Examples of performance
objectives for reporting include, but are not limited to, timeliness and
accuracy of the reports.

All data and reports provided by the Contractor shall be consistent. All
reports shall be titled, dated, numbered, and paginated. Report
information must coincide with invoice information and transaction data
information.

Release of program and transaction data is generally governed by 5
U.S.C. § 552, Freedom of Information Act (FOIA). Reports submitted to
the Government pursuant to this contract may be releasable under FOIA.

[]{#__RefHeading___Toc147228127 .anchor}C.3.3.1 AGENCY/ORGANIZATION
REPORTS

C.3.3.1.1 *Essential Reports:* The Contractor shall offer its standard
commercial reports. Where the following reports are required by the
agency/organization, the Contractor shall provide them to the
agency/organization through the EAS via secure electronic file transfer,
unless otherwise specified by the agency/organization at the task order
level., for the time period (if applicable) and at the frequency (if
applicable) requested by the agency/organization. NOTE: If the
Contractor has a commercial report that will meet the stated specific
need, it may propose that report in lieu of the one specified and
demonstrate how the proposed substitution meets the need.

a.  Invoice: This is the official invoice. Required data elements are
    stated in C.1.18.1.10 Invoices;

b.  Invoice Status Report: This report lists payment status on each
    outstanding invoice and includes all transaction data including
    original invoice number and other references required to identify
    the charge. This report is generally used by Designated Billing
    Offices to manage payments and disputes;

c.  Transaction Dispute Report: This report lists all outstanding and
    resolved transaction disputes and includes all information necessary
    to identify, track, balance, and obtain status on the dispute from
    the original charge through resolution. This report must include all
    attributes of the original charge. This report is generally used by
    the Transaction Dispute Office to manage disputes. NOTE: The Travel
    Card Program requires this information segregated by individually
    and centrally billed accounts;

d.  Pre-Suspension/Pre-Cancellation Report: This report lists accounts
    eligible for suspension or cancellation as defined in C.1.18.2
    Account Suspension and Cancellation and identifies account name,
    account number, status, balance past due, number of days past due,
    and interest penalty for centrally billed accounts. This report is
    generally used by the A/OPC to flag cardholders and accounts for
    A/OPC action and delinquency control. NOTE: The Travel Card Program
    requires this information segregated by individually and centrally
    billed accounts;

e.  Suspension/Cancellation Report: This report lists accounts that have
    been suspended or canceled as defined in C.1.18.2 Account Suspension
    and Cancellation and identifies account name, account number, status
    (suspended or canceled), date of status, balance past due, number of
    days past due, and interest penalty for centrally billed accounts.
    This report is generally used by the A/OPC for delinquency
    management. NOTE: The Travel Card Program requires this information
    segregated by individually and centrally billed accounts;

f.  Renewal Report: This report lists cards/accounts due to expire and
    identifies account name, account number, expiration date, and any
    other information required to determine renewal status. This report
    is generally used by the A/OPC to flag expiring cards;

g.  Delinquency Report: This report lists account status for each
    30-120+ day time frame (i.e., 30, 60, 90, 120 or more days). This
    report is generally used by the Designated Billing Office and the
    Chief Financial Officer to identify and manage delinquencies. NOTE:
    The Travel Card Program requires this information segregated by
    individually and centrally billed accounts;

h.  Exception Report: This report or series of reports identifies lost,
    stolen, invalid or canceled cards, declined transactions and unusual
    spending activity, and details such as unusual transaction activity.
    It includes current and past due balances. The Contractor shall
    include agency/organization specific exception report data elements
    in this report upon request. This report is generally used by A/OPCs
    and Designated Billing Offices to monitor cardholder activity, track
    misuse, and/or identify training needs of a cardholder;

i.  Detailed Electronic Transaction File: This electronic file lists
    each cardholder's detailed transactions for the reporting period and
    contains all transaction data. This file is generally used by the
    agency/organization in processing transactions through their
    financial systems and for reporting purposes;

j.  OMB Report: This report provides transaction data required by
    Chapter 5 -- Performance Metrics and Data Requirements of OMB
    Circular A-123, Appendix B for both the Travel and Purchase Card
    Business Lines. Examples of this transaction data includes, but is
    not limited to, number of cards, number of active accounts, etc.;

k.  Approving Official Listing/Span of Control Report: This report
    provides a listing of AOs within the agency/organization, and the
    number of accounts and names of cardholders under each AO;

l.  ATM Report: This report lists the number of ATM withdrawals and ATM
    withdrawal limits for each account/cardholder; and

m.  Refund Detail Report: This report lists detailed sales and
    productivity refunds earned by each agency/organization by
    organizational level. This report shall also include the percentage
    of potential refunds earned by the agency/organization and an
    explanation of how this figure was derived. This report shall
    include daily accrual figures.

C.3.3.1.2 *Other Agency Reports:* The Contractor(s) shall offer its
standard commercial reports. Agencies/organizations may choose to
receive some or all of the following reports or the Contractor's
standard commercial reports. Electronic reports are required, unless
otherwise specified by the agency/organization at the task order level:

a.  Account Activity Report: This report consists of summary totals for
    the reporting period, the fiscal year-to-date, by card and
    agency/organization. This report is generally used at all levels to
    obtain and manipulate program data. See CP.3.3.1 Account Activity
    Report for the Purchase Card Program, CT.3.3.1.1 Account Activity
    Report for the Travel Card Program, and CF.3.3.1.1 Account Activity
    Report for the Fleet Card Program for specific data elements;

b.  Master File Report: This report consists of master file information
    specified in C.3.2.1.3 Master File and Figure 3.2.2 Program and
    Transaction Data Table. It shall indicate whether the account is new
    since the previous Master File Report or within a period of time as
    specified by the A/OPC. This report is generally used by the A/OPC
    to manage program data;

c.  Statistical Summary Report: This report shall provide program
    summary information. This report is generally used at all levels to
    obtain and manipulate summary data. See CF.3.3.1.2 Statistical
    Summary Report for the Fleet Card Program, CT.3.3.1.2 Statistical
    Summary Report for the Travel Card Program and CP.3.3.1.2
    Statistical Summary Report for the Purchase Card Program for
    specific data elements;

d.  Account Change Report: This report lists any changes made to the
    master file information specified in C.3.2.1.3 Master File and
    Figure 3.2.2 Program and Transaction Data Table, and identifies what
    and when elements(s) were changed. This report is generally used by
    A/OPCs to manage program data as well as to flag/verify changes;

e.  Current Accounts Report: This report lists all accounts in
    alphabetical order and includes all information necessary to
    identify and contact the account holder. This report is generally
    used by A/OPCs as an easy reference to cardholder identification.
    NOTE: The Travel Card Program requires this information segregated
    by individually and centrally billed accounts;

f.  1099 Report Information: This report lists summary payments made to
    merchants on a quarterly and cumulative calendar year basis. It
    shall be in merchant TIN ascending numeric order and include a
    description of the purchase, amount of purchase, merchant name,
    merchant corporate status (see C.1.4 Definitions), identify doing
    business as (DBA) if applicable, and merchant address. This report
    is generally used to assist the agency/organization in fulfilling
    the requirements of 26 U.S.C. § 6041 and § 6041(A);

g.  1057 Report: This report lists summary merchant demographic
    information (minority, women-owned business) on a quarterly and
    cumulative fiscal year basis. It shall be in merchant TIN ascending
    numeric order and include amount of purchase, merchant name,
    merchant address, merchant demographic information, the North
    American Industrial Classification System (NAICS) Code, and size
    standard. This report is generally used by the agency/organization
    in fulfilling its small business and small disadvantaged business
    goals;

h.  Payment Performance and Refund Report: This report lists the payment
    performance (average payment time) and any refunds paid to the
    agency/organization level. It includes total net charge volume,
    payment performance, refund amount and type of refund. This report
    is generally used by the agency/organization to analyze payment
    performance and refunds as well as for audit purposes. This report
    shall include daily accrual figures. This report shall also include
    the percentage of potential refunds earned by the
    agency/organization and an explanation of how this figure was
    derived;

i.  Write-Off Report: This report lists the amount of the write-off and
    date written off. This report is generally used by the
    agency/organization to identify problem areas to better manage
    delinquencies in the future, to analyze and project programmatic
    data for the future, and to verify and balance delinquent data in
    contract reports;

j.  Summary Quarterly Merchant Report: This report lists, by fiscal year
    quarter, summary spending information by merchant category code and
    product categories. This report includes merchant category code
    description, number of transactions per merchant category code,
    total dollar amount per merchant category code, and average dollar
    amount per merchant category code. This report is generally used by
    the agency/organization to summarize supplier categories where the
    agency/organization dollars are spent, trend analysis, etc.;

k.  Summary Quarterly Merchant Analysis Report: This report lists, by
    fiscal year, a detailed quarterly and cumulative summary of the top
    100 merchants, by individual merchant, city, state, and service
    type, in total dollars and total number of transactions. This report
    is generally used by the agency/organization to negotiate better
    discounts with merchants, trend analysis, etc.; and

l.  Summary Quarterly Merchant Ranking Report: This report lists, by
    fiscal year, a quarterly and comparative summary by name and type of
    merchant, ranking the major merchants and their dollar charges,
    along with a percentage breakdown of totals and changes from the
    previous quarter and the same quarter a year ago, if applicable.
    This report is generally used by the agency/organization for market
    and trend analysis, etc.

CP.3.3.1 PURCHASE SPECIFIC

In addition to C.3.3 Reporting Requirements, the Contractor shall also
provide the data listed in this section.

CP.3.3.1.1 *Account Activity Report for the Purchase Card Program:* This
report includes complete account activity, both active and inactive, and
includes a roll-up section. It includes convenience check transactions.
It reports current and fiscal year account activity. It segregates
charges and credits by individual or agency/organization accounts with
current period totals of the data elements identified. It includes
merchant information such as name, address, TIN, merchant category code,
etc.

CP.3.3.1.2 *Statistical Summary Report for the Purchase Card Program:*
This report lists dollar volume, convenience check volume, number of
transactions, active cardholders, total number of accounts, new
accounts, miscellaneous fees, and identification of fees (e.g., fees for
customized services, fees for convenience checks, fees for value added
product and service offerings) on a current and fiscal year basis.

CP.3.3.1.3 *Summary Quarterly Purchase Report:* This report provides a
summary of purchases under the micro-purchase threshold as described in
FAR 2.5. It also provides a summary of purchases over the micro-purchase
threshold. It includes number of transactions, the dollar volume and
comparative percentages for the current reporting period and fiscal year
activity.

CP.3.3.1.4 *OMB Report for the Purchase Card Program:* This report
provides transaction data required by Chapter 5 -- Performance Metrics
and Data Requirements of OMB Circular A-123, Appendix B for purchase
cards only. Examples of this transaction data include ratio of purchase
cardholders to approving officials (span of control), average number of
monthly purchase card transactions reviewed per approving official, etc.

CT.3.3.1 TRAVEL SPECIFIC

In addition to, C.3.3 Reporting Requirements, the Contractor shall also
provide the data listed in this section.

CT.3.3.1.1 *Account Activity Report for the Travel Card Program:* This
report includes complete account activity, both active and inactive, and
includes a roll-up section. It includes ATM and travelers check
transactions. It reports current and fiscal year account activity. It
segregates all charges and credits by individually or centrally billed
accounts, with current period totals of the data elements identified. It
includes merchant information such as name, address, TIN, merchant
category code, etc.

CT.3.3.1.2 *Statistical Summary Report for the Travel Card Program:*
This report lists dollar volume, ATM volume, travelers check volume,
number of transactions, active cardholders, total accounts, new
accounts, miscellaneous fees, and identification of fees (e.g., fees for
customized services, fees for value added product and service offerings)
on a current and fiscal year basis.

CT.3.3.1.3 *Airline Credit/Refund Report:* This report lists all
credits, including refunds, by individually billed accounts and
centrally billed accounts. It includes merchant name, credit amount, and
credit date. If available, the Contractor shall provide the original
ticket number for which the credit was issued.

CT.3.3.1.4 *Write-off Report for the Travel Card Program:* In addition
to the requirements of C.3.3.1 Agency/Organization Reports, subparagraph
i, this report shall also list the amount of the write-off and the date
written off for individually billed accounts.

CT.3.3.1.5 *Invoice Status Report for the Travel Card Program:* In
addition to the requirements of C.3.3.1 Agency/Organization Reports,
subparagraph b, this report shall also list ticket numbers.

CT.3.3.1.6 *Pre-paid Cards on Individually Billed Accounts:* This report
lists, by name and account number, the number of pre-paid cards provided
and associated dollar value of the pre-funded cards for each
agency/organization.

CT.3.3.1.7 *OMB Report for the Travel Card Program*: This report
provides transaction data required by Chapter 5 -- Performance Metrics
and Data Requirements of OMB Circular A-123, Appendix B for travel cards
only. Examples of this transaction data include percentage of travel
cardholders that travel less than 5 times annually, number and
percentage of travel cards with monthly and/or transaction limits, etc.

CF.3.3.1 FLEET SPECIFIC

In addition to C.3.3 Reporting Requirements, the Contractor shall also
provide the data listed in this section.

CF.3.3.1.1 *Account Activity Report for the Fleet Card Program*: Data
elements required for the reporting period are:

a.  Total Transactions;

b.  Total Units for the Reporting Period for each Fuel Type by Unit
    Type;

c.  Total Taxes for each state by tax category;

d.  Total Gross Fuel Charges for each Fuel Type;

e.  Total Gross Non-Fuel Charges for Non-Fuel Category;

f.  Total Net Fuel Charges for each Fuel Type;

g.  Total Net Non-Fuel Charges for Non-Fuel Category;

h.  Grand Total Gross Fuel Charges;

i.  Grand Total Gross Non-Fuel Charges;

j.  Grand Total Taxes Deducted;

k.  Grand Total Net Fuel Charges; and

l.  Grand Total Net Non-Fuel Charges.

CF.3.3.1.2 *Statistical Summary Report for the Fleet Card Program:* Data
elements required for the reporting period are:

a.  Agency/Organization;

b.  Customer Account;

c.  Task Order Number;

d.  Fuel Sales (Purchases made using card);

e.  Non-Fuel Sales (Purchases made using card);

f.  Number of Fuel Transactions;

g.  Number of Non-Fuel Transactions;

h.  Miscellaneous Charges (line item description);

i.  Number of Active (recently used) Cards;

j.  New Cards Issued;

k.  Number of Replacement Cards Issued;

l.  Number of Cards Cancelled;

m.  Number of Cards Reported Lost;

n.  Number of Cards Reported Stolen;

o.  Total Customer Units (Accounts);

p.  Total New Customer Units; and

q.  Total Number of Cards in Inventory.

CI.3.3.1 INTEGRATED SPECIFIC

The Contractor shall offer a program that provides all of the
requirements of C.3.3.1 Agency/Organization Reports, CP.3.3.1 Purchase
Specific, CT.3.3.1 Travel Specific, and CF.3.3.1 Fleet Specific, as
applicable.

### C.3.3.2 GSA REPORTS {#c.3.3.2-gsa-reports .unnumbered}

GSA intends to develop or contract separately with a third party vendor
for data warehousing services in order to compile data from multiple
databases, different operating systems, and various platforms. The
Contractor shall provide GSA or a designated 3rd party vendor with the
support required during the design, construction, testing, and
implementation of the data warehousing services. This includes, but is
not limited to, support in understanding the Contractor's technology
infrastructure/platform to help in design and construction, as well as
access to current and historic government charge card data to support
testing and implementation.

Once the data warehouse capabilities are in place, the Contractor shall
provide GSA or the designated third party vendor with detailed
transaction data as specified in C.3.2 Program and Transaction Data. The
Contractor shall provide GSA with complete data dictionaries for all
data elements. At a minimum the data dictionaries should include
detailed field level descriptions, business rules used, data lengths,
data types, and file layouts. In addition the Contractor shall provide
GSA with the data specified in (a) to (d) below, which is required for
oversight and management of the program.

The Contractor shall provide all transaction data in a standard
commercial flat file format (ASCII format) with the option to provide
additional file formats including, but not limited to, XML and XBRL. The
flat file shall be transmitted electronically on a daily basis via
secure file transfer protocol (FTP) at an FTP address to be specified by
GSA or the GSA designated 3rd party vendor. GSA reserves the right to
unilaterally change the electronic format specified during the contract
period, at no cost to the Government. Additionally, the Contractor shall
provide the capability for GSA to utilize the ad hoc reporting
functionality of the EAS Systems for any additional future reporting
needs that are not listed in the aforementioned sections.

**All data fields are mandatory unless otherwise specified. All
mandatory fields must contain data/value (i.e., they cannot be left
blank). All files must be in CSV format.**

a.  Government-Wide Aging Analysis Data File: This data file lists
    summary account status and ranking for 30-120+ day time frame on a
    government-wide basis for each agency/organization and each business
    line by reporting hierarchy levels. It shall segregate account
    status by 30, 60, 90, 120+, write-offs and recoveries, by
    agency/organization. It shall include both individually and
    centrally billed accounts. The data shall be submitted
    electronically to GSA or the GSA designated 3^rd^ party on a daily
    basis.

  ---------------------------- --------------------------------------------------------
  **Field Name**               **Description**

  Agency/Organization Name     The name of the Approving Official\'s
                               agency/organization

  Agency/Organization ID       Codes that identify Federal and Federally Assisted
  Number                       Organizations (formerly FIPS 95-2). Available at
                               http://csrc.nist.gov/publications/nistpubs/index.html,
                               Document# sp 800-87

  Bank Name/ID                 Name of the bank/bank identifier as defined by the
                               Government

  Outstanding Balance          Total dollar amount due to the issuing bank

  Current Balance              The dollar amount of unpaid charges made during the
                               monthly billing cycle most recently completed

  Number of accounts Past Due  Number of accounts past due for the following aging
                               buckets: 31-60 days, 61-90 days; 91-120 days; over 120
                               days (excluding write-offs)

  Dollar amount of unpaid      Total amount of unpaid charges past due for the
  charges Past Due             following aging buckets: 31-60 days, 61-90 days; 91-120
                               days; over 120 days

  Number of Accounts           Number of accounts that have been written off
  Written-off                  

  Total Dollar in Write-offs\* Total amount written off

  Total Dollar in Recoveries   Total amount of dollars recovered from previously
                               written off transactions

  Card Program Type            Code identifying the type of the card program. (i.e.,
                               Purchase, Fleet, Travel (IBA), Travel (CBA/GTA))
  ---------------------------- --------------------------------------------------------

> *\* Do not send net write-off figures (i.e., write-offs less
> recoveries).*

b.  Agency/Organization Refund Data File: This report lists sales and
    productivity refunds at the summary level to the agency/organization
    for each business line by reporting hierarchy levels. This report
    shall be sent by the 15th calendar day of each fiscal year quarter.

  -----------------------------------------------------------------------
  **Field Name**

  Agency/Organization Name

  Agency/Organization ID \#

  Contractor Name/ID

  Total Refund Amount for Quarter

  Agency/Organization Net Charge Volume for Quarter

  Total number of Non Interchange Based Transactions for Quarter[^65]

  Total dollar spend through Non Interchange Based Transactions for
  Quarter^1^

  Card Program Type
  -----------------------------------------------------------------------

c.  Task Order Copies: The Contractor shall post an electronic copy of
    each awarded task order for each business line on their website and
    provide access to this information via a link on GSA's website. The
    Contractor shall include the agency/organization task order and the
    awarded terms and conditions and pricing. Complete copies shall be
    posted once the task order has been awarded. In addition, the
    Contractor shall post an electronic copy of all modifications to the
    task orders on their website and provide access to this information
    via a link on GSA's website. The Contractor shall inform the GSA
    Contracting Officer of newly posted modifications throughout the
    life of the contract.

d.  Agency/Organization Levels: The Contractor shall provide GSA with a
    file describing agency/organization levels. The agency/organization
    level is the reporting hierarchy established by the
    agency/organization. The file shall contain the complete
    agency/organization level data and shall be sent to GSA when a
    change is posted to an agency/organization level.

**C.3.3.2.1 GSA REPORTING REQUIREMENTS -- OTHER**

a\) This report provides a socioeconomic analysis of government purchase
charge card transactions on small businesses. Specified in this section
are the data requirements, record formats, and data validation rules.

This data file shall be submitted via Secure File Transfer Protocol
(SFTP) to the Federal Procurement Data System-Next Generation (FPDS-NG)
not later than the 60^th^ calendar day after the end of each federal
government fiscal year quarter (i.e., Oct-Dec - 1^st^ quarter/Jan-Mar
-2^nd^ quarter/Apr-Jun - 3^rd^ quarter/Jul-Sep - 4^th^ quarter). The
contractor shall provide socioeconomic data in a standard commercial
flat file format (ASCII format) with the option to expand to other file
formats (e.g. XML, XBRL, Unicode). This is to ensure the correct
conversion of line termination code(s) when transferring data between
computers running different operating systems. Contractors shall follow
the below guidance in fulfilling this reporting requirement:

(1) The Contractor shall use the Central Contractor Registration (CCR)
    to determine the business type, size, and socio-economic
    characteristics. (Note: Data coming from a 3^rd^ party source is
    also acceptable.) CCR is the only source for SBA certified
    Historically Underutilized Business Zone (HUBZone), SBA certified
    Small Disadvantaged Business (SDB), and SBA certified 8(a)
    businesses. The CCR should also be used to determine the type and
    ownership of other businesses including: woman-owned business,
    veteran-owned business, service-disabled veteran-owned business, and
    other disadvantaged business.

(2) For merchants that are not registered in CCR, a third party source
    may be used to determine business type, size, and socio-economic
    characteristics. However, the small business size criteria applied
    by a third party source must meet the SBA small business size
    definitions based upon annual revenue or number of employees,
    assets, or megawatt hours as outlined in 13 CFR 121. If the business
    size cannot be determined by a third party source, merchant size
    shall continue to be identified as unknown for the reporting period.

(3) The file naming convention for submission to FPDS-NG via SFTP in a
    compressed zip format is as follows: must be a valid UNIX or Windows
    file name containing the three character alpha code GSA SmartPay®
    Contractor name, the underscore character, the Card Brand (VI or
    MC), the underscore character, the Period of Report (YYYYQ where Q
    is 1-4), the underscore character, a running serial number to
    distinguish multiple versions of the same file, the underscore
    character, and a file extension of txt.Z. The files shall also be
    encrypted and decrypted using PGP.

> For e.g., ABC_VI_20061_1_txt.Z

(4) The contractor shall submit an updated list of **Merchant Category
    Codes (MCC)** to the GSA SmartPay® program office at the beginning
    of each federal government fiscal year (October 1^st^). In addition,
    the Contractor shall provide the MCC list when updated.

(5) The contractor shall submit an updated list of **Merchant Ethnicity
    Codes (MEC)** to the GSA SmartPay® program office at the beginning
    of each federal government fiscal year (October 1^st^). In addition,
    the Contractor shall provide the MEC list when updated.

(6) The Contractor shall submit ALL purchase charge card transactions
    within the US, US outlying areas (as defined in the table below),
    and ALL international purchase charge card transactions.

  ----------------------------------- -----------------------------------
  **Country Name**                    **Country Code**

  United States                       US

  American Samoa                      AS

  Federated States of Micronesia      FM

  Guam                                GU

  Marshall Islands                    MH

  Northern Mariana Islands            MP

  Palau                               PW

  Puerto Rico                         PR

  U.S. Minor Outlying Islands         UM

  Virgin Islands of the U.S.          VI
  ----------------------------------- -----------------------------------

(7) The FTP files submitted by the Contractor shall contain a header
    specification in the following format:

+--------------------+--------+----+----+------+--------------------+
| **Field/Element    | **Data | *  | *  |      | **Description**    |
| Name**             | Type** | *M | *F |      |                    |
|                    |        | ax | ix |      |                    |
|                    |        | ** | ed |      |                    |
|                    |        |    | P  |      |                    |
|                    |        | ** | os |      |                    |
|                    |        | Si | it |      |                    |
|                    |        | ze | io |      |                    |
|                    |        | ** | ns |      |                    |
|                    |        |    | ** |      |                    |
+--------------------+--------+----+----+------+--------------------+
|                    |        |    | *  | **E  |                    |
|                    |        |    | *S | nd** |                    |
|                    |        |    | ta |      |                    |
|                    |        |    | rt |      |                    |
|                    |        |    | ** |      |                    |
+--------------------+--------+----+----+------+--------------------+
| FPDSNG-PCARD       | String | 12 | 1  | 12   | Constant value:    |
|                    |        |    |    |      | FPDSNG-PCARD       |
+--------------------+--------+----+----+------+--------------------+
| GSA SmartPay®      | String | 3  | 13 | 15   | Three position     |
| Contractor Name    |        |    |    |      | alpha code         |
|                    |        |    |    |      | contractor         |
|                    |        |    |    |      | identifier to be   |
|                    |        |    |    |      | assigned by GSA    |
|                    |        |    |    |      | SmartPay®          |
+--------------------+--------+----+----+------+--------------------+
| Total number of    | I      | 8  | 16 | 23   | Total number of    |
| records            | nteger |    |    |      | records in the     |
|                    |        |    |    |      | data file provided |
|                    |        |    |    |      | by the contractor  |
+--------------------+--------+----+----+------+--------------------+
| Positive/Negative  | Cha    | 1  | 24 | 24   | Positive or        |
| Sign Value         | racter |    |    |      | negative sign      |
|                    |        |    |    |      | value indicator    |
+--------------------+--------+----+----+------+--------------------+
| Total Dollars\<=   | Cu     | 15 | 25 | 39   | Total dollar value |
| Micro-Purchase     | rrency |    |    |      | of transactions    |
| Threshold (MPT)    |        |    |    |      | less than or equal |
|                    |        |    |    |      | to the             |
|                    |        |    |    |      | Micro-Purchase     |
|                    |        |    |    |      | Threshold (MPT)    |
+--------------------+--------+----+----+------+--------------------+
| Positive/Negative  | Cha    | 1  | 40 | 40   | Positive or        |
| Sign Value         | racter |    |    |      | negative sign      |
|                    |        |    |    |      | value indicator    |
+--------------------+--------+----+----+------+--------------------+
| Total Dollars\>MPT | Cu     | 15 | 41 | 55   | Total dollar value |
|                    | rrency |    |    |      | of transactions    |
|                    |        |    |    |      | greater than the   |
|                    |        |    |    |      | MPT                |
+--------------------+--------+----+----+------+--------------------+

**[Sample Header Record Fields]{.underline}**:

GSA SmartPay® Contractor Name: ABC

Total Number of Records: 999555

Positive/Negative Sign: +

Total Dollars\<=MPT: 123456.75

Positive/Negative Sign: -

Total Dollars\>MPT: 8765432.75

*Zero to be treated as positive*

(8) The Contractor shall correct errors contained in reports upon e-mail
    notification from the FPDS-NG system regarding files that contain
    errors. The Contractor shall correct and resubmit only those records
    that contain errors within 10 business days. An error is defined as
    any data element that does not meet the data validation rules set
    forth in this reporting requirement.

(9) Error Correction Process: The process for correction of errors
    received from the contractor is as defined below:

> a\) FPDS-NG to filter the erroneous records and send it to the
> contractor.
>
> b\) The contractor shall correct and resubmit the corrected records to
> FPDS-NG within 10 business days and rename the file as defined in the
> file naming convention.

c)  FPDS-NG to validate and process the corrected records.

> For e.g., see sample steps below:
>
> Step 1: Original file submitted by contractor: ABC_VI_20061_1_txt.Z.
>
> Step 2: File with error records resent to contractor by FPDS-NG:
> ABC_VI_20061_2_txt.Z.
>
> Step 3: Corrected records submitted by contractor:
> ABC_VI_20061_3_txt.Z.
>
> Step 4: Above process may be repeated until all the error records are
> corrected.

(10) Transactions with a value less than or equal to the MPT (i.e.,
     between \$0.01 and the MPT, inclusive) shall be included in data
     items 23 \"Total number of transactions less than or equal to the
     MPT for the period of report\" and 24 \"Total purchase dollars less
     than or equal to the MPT for the period of report.\" Transactions
     greater than the MPT shall be included in data items 25 \"Total
     number of transactions over the MPT for the period of report" and
     26 \"Total purchase dollars greater than the MPT for the period of
     report." Credits shall be treated as positive for transaction
     counts and negative for dollar values.

> For example:

+-------------------+--------+----------+--------+--------------------+
| **Data Element**  | **No   | **       | *      | **Comments**       |
|                   | rmal** | Credit** | *Sum** |                    |
|                   |        |          |        |                    |
|                   | *      | **Transa |        |                    |
|                   | *Purch | ctions** |        |                    |
|                   | ases** |          |        |                    |
+-------------------+--------+----------+--------+--------------------+
| Total number of   | 5      | 2        | 7      | Add Credit         |
| transactions less |        |          |        | Transaction Counts |
| than or equal to  |        |          |        |                    |
| the MPT for the   |        |          |        |                    |
| period of report  |        |          |        |                    |
+-------------------+--------+----------+--------+--------------------+
| Total purchase    | \$1,   | \$100.00 | \$     | Subtract Credit    |
| dollars less than | 000.00 |          | 900.00 | Transaction Values |
| or equal to the   |        |          |        |                    |
| MPT for the       |        |          |        |                    |
| period of report  |        |          |        |                    |
+-------------------+--------+----------+--------+--------------------+
| Total number of   | 2      | 1        | 3      | Add Credit         |
| transactions      |        |          |        | Transaction Counts |
| greater than the  |        |          |        |                    |
| MPT for the       |        |          |        |                    |
| period of report  |        |          |        |                    |
+-------------------+--------+----------+--------+--------------------+
| Total purchase    | \$6,   | \$       | \$3,   | Subtract Credit    |
| dollars greater   | 000.00 | 3,000.00 | 000.00 | Transaction Values |
| than the MPT for  |        |          |        |                    |
| the period of     |        |          |        |                    |
| report            |        |          |        |                    |
+-------------------+--------+----------+--------+--------------------+

**TRANSACTION DATA FILE RECORD FORMAT**

+---+---------------------------------+-------+-----------------------+
| * |                                 |       |                       |
| * |                                 |       |                       |
| T |                                 |       |                       |
| R |                                 |       |                       |
| A |                                 |       |                       |
| N |                                 |       |                       |
| S |                                 |       |                       |
| A |                                 |       |                       |
| C |                                 |       |                       |
| T |                                 |       |                       |
| I |                                 |       |                       |
| O |                                 |       |                       |
| N |                                 |       |                       |
| D |                                 |       |                       |
| A |                                 |       |                       |
| T |                                 |       |                       |
| A |                                 |       |                       |
| F |                                 |       |                       |
| I |                                 |       |                       |
| L |                                 |       |                       |
| E |                                 |       |                       |
| R |                                 |       |                       |
| E |                                 |       |                       |
| C |                                 |       |                       |
| O |                                 |       |                       |
| R |                                 |       |                       |
| D |                                 |       |                       |
| F |                                 |       |                       |
| O |                                 |       |                       |
| R |                                 |       |                       |
| M |                                 |       |                       |
| A |                                 |       |                       |
| T |                                 |       |                       |
| * |                                 |       |                       |
| * |                                 |       |                       |
+---+---------------------------------+-------+-----------------------+
| * | **Data Element**                | **R   | **Custodian**         |
| * |                                 | ecord |                       |
| N |                                 | Posit | **(Source/Owner of    |
| o |                                 | ion** | the data element)**   |
| . |                                 |       |                       |
| * |                                 |       |                       |
| * |                                 |       |                       |
+---+---------------------------------+-------+-----------------------+
| 1 | Association Identification      | 1-12  | Associations          |
|   | Number for Merchant             |       |                       |
+---+---------------------------------+-------+-----------------------+
| 2 | Agency Code NIST SP800-87       | 13-16 | Contractor/NIST       |
|   | (formerly *FIPS 95)*            |       |                       |
+---+---------------------------------+-------+-----------------------+
| 3 | Agency Name                     | 1     | Contractor/NIST       |
|   |                                 | 7-116 |                       |
+---+---------------------------------+-------+-----------------------+
| 4 | Merchant Business Legal Name    | 11    | Acquirer/ Third Party |
|   |                                 | 7-146 |                       |
+---+---------------------------------+-------+-----------------------+
| 5 | Doing Business As               | 14    | Acquirer              |
|   |                                 | 7-176 |                       |
+---+---------------------------------+-------+-----------------------+
| 6 | Mailing Address                 | 17    | Acquirer/ Third Party |
|   |                                 | 7-216 |                       |
+---+---------------------------------+-------+-----------------------+
| 7 | City                            | 21    | Acquirer/ Third Party |
|   |                                 | 7-246 |                       |
+---+---------------------------------+-------+-----------------------+
| 8 | State Code (if US) *FIPS 55*    | 24    | Acquirer/ Third Party |
|   |                                 | 7-248 |                       |
+---+---------------------------------+-------+-----------------------+
| 9 | Country Code *ISO Code*         | 24    | Acquirer              |
|   |                                 | 9-250 |                       |
+---+---------------------------------+-------+-----------------------+
| 1 | Postal Code (ZIP if US)         | 25    | Acquirer              |
| 0 |                                 | 1-259 |                       |
+---+---------------------------------+-------+-----------------------+
| 1 | Merchant TIN                    | 26    | Acquirer              |
| 1 |                                 | 0-268 |                       |
+---+---------------------------------+-------+-----------------------+
| 1 | NAICS Code                      | 26    | Census Bureau         |
| 2 |                                 | 9-274 |                       |
+---+---------------------------------+-------+-----------------------+
| 1 | Merchant Category Code          | 27    | Acquirer              |
| 3 |                                 | 5-278 |                       |
+---+---------------------------------+-------+-----------------------+
| 1 | Period of Report (year and      | 27    | Co                    |
| 4 | quarter)                        | 9-283 | ntractor/Associations |
+---+---------------------------------+-------+-----------------------+
| 1 | Number of purchase transactions | 28    | Co                    |
| 5 | less than or equal to the MPT   | 4-289 | ntractor/Associations |
|   | for the period of the report    |       |                       |
+---+---------------------------------+-------+-----------------------+
| 1 | Purchase dollars less than or   | 29    | Co                    |
| 6 | equal to the MPT for the period | 0-301 | ntractor/Associations |
|   | of the report                   |       |                       |
+---+---------------------------------+-------+-----------------------+
| 1 | Number of purchase transactions | 30    | Co                    |
| 7 | greater than the MPT for the    | 2-307 | ntractor/Associations |
|   | period of the report            |       |                       |
+---+---------------------------------+-------+-----------------------+
| 1 | Purchase dollars greater than   | 30    | Co                    |
| 8 | the MPT for the period of the   | 8-319 | ntractor/Associations |
|   | report                          |       |                       |
+---+---------------------------------+-------+-----------------------+
| 1 | Number of credit transactions   | 32    | Co                    |
| 9 | less than or equal to the MPT   | 0-325 | ntractor/Associations |
|   | for the period of the report    |       |                       |
+---+---------------------------------+-------+-----------------------+
| 2 | Dollar value of credits less    | 32    | Co                    |
| 0 | than or equal to the MPT for    | 6-337 | ntractor/Associations |
|   | the period of the report        |       |                       |
+---+---------------------------------+-------+-----------------------+
| 2 | Number of credit transactions   | 33    | Co                    |
| 1 | greater than the MPT for the    | 8-343 | ntractor/Associations |
|   | period of the report            |       |                       |
+---+---------------------------------+-------+-----------------------+
| 2 | Dollar value of credits greater | 34    | Co                    |
| 2 | than the MPT for the period of  | 4-355 | ntractor/Associations |
|   | the report                      |       |                       |
+---+---------------------------------+-------+-----------------------+
| 2 | Total number of transactions    | 35    | Co                    |
| 3 | less than or equal to the MPT   | 6-361 | ntractor/Associations |
|   | for the period of the report    |       |                       |
+---+---------------------------------+-------+-----------------------+
| 2 | Total purchase dollars less     | 36    | Co                    |
| 4 | than or equal to the MPT for    | 2-373 | ntractor/Associations |
|   | the period of the report        |       |                       |
+---+---------------------------------+-------+-----------------------+
| 2 | Total number of transactions    | 37    | Co                    |
| 5 | greater than the MPT for the    | 4-379 | ntractor/Associations |
|   | period of the report            |       |                       |
+---+---------------------------------+-------+-----------------------+
| 2 | Total purchase dollars greater  | 38    | Co                    |
| 6 | than the MPT for the period of  | 0-391 | ntractor/Associations |
|   | the report                      |       |                       |
+---+---------------------------------+-------+-----------------------+
| 2 | Merchant Type:                  | 392   | CCR/Third Party       |
| 7 |                                 |       |                       |
|   | F = For Profit Business         |       |                       |
|   |                                 |       |                       |
|   | N = Non Profit Organization     |       |                       |
|   |                                 |       |                       |
|   | U = US Government               |       |                       |
|   |                                 |       |                       |
|   | S = State/Local Government      |       |                       |
|   |                                 |       |                       |
|   | O = other (e.g., foreign        |       |                       |
|   | government/international        |       |                       |
|   | organization)                   |       |                       |
|   |                                 |       |                       |
|   | X = Unknown                     |       |                       |
+---+---------------------------------+-------+-----------------------+
| 2 | Business Size:                  | 393   | CCR/Third Party       |
| 8 |                                 |       |                       |
|   | S = Small Business              |       |                       |
|   |                                 |       |                       |
|   | O = Other                       |       |                       |
|   |                                 |       |                       |
|   | X = Unknown                     |       |                       |
+---+---------------------------------+-------+-----------------------+
|   | **Business Ownership:**         |       |                       |
+---+---------------------------------+-------+-----------------------+
| 2 | Woman-Owned = Y or N or X       | 394   | CCR/Third Party       |
| 9 |                                 |       |                       |
+---+---------------------------------+-------+-----------------------+
| 3 | Veteran-Owned = Y or N or X     | 395   | CCR/Third Party       |
| 0 |                                 |       |                       |
+---+---------------------------------+-------+-----------------------+
| 3 | Service-Disabled Veteran-Owned  | 396   | CCR/Third Party       |
| 1 | = Y or N or X                   |       |                       |
+---+---------------------------------+-------+-----------------------+
| 3 | SBA Certified HUBZone Small     | 397   | CCR                   |
| 2 | Business = Y or N               |       |                       |
+---+---------------------------------+-------+-----------------------+
| 3 | SBA 8(a) Certified = Y or N     | 398   | CCR                   |
| 3 |                                 |       |                       |
+---+---------------------------------+-------+-----------------------+
| 3 | SBA Certified SDB = Y or N      | 399   | CCR                   |
| 4 |                                 |       |                       |
+---+---------------------------------+-------+-----------------------+
| 3 | Self Certified Small            | 400   | CCR/Third Party       |
| 5 | Disadvantaged Business = Y or N |       |                       |
|   | or X                            |       |                       |
+---+---------------------------------+-------+-----------------------+
|   | **Optional Data Elements:**     |       | CCR/Third Party       |
+---+---------------------------------+-------+-----------------------+
| 3 | Merchant Ethnicity Code         | 40    | CCR/Third Party       |
| 6 |                                 | 1-402 |                       |
+---+---------------------------------+-------+-----------------------+
| 3 | Merchant's Austin Tetra Number  | 40    | Austin Tetra          |
| 7 |                                 | 3-414 |                       |
+---+---------------------------------+-------+-----------------------+
| 3 | Parent Austin Tetra Number      | 41    | Austin Tetra          |
| 8 |                                 | 5-426 |                       |
+---+---------------------------------+-------+-----------------------+
| 3 | Parent Austin Tetra Name        | 42    | Austin Tetra          |
| 9 |                                 | 7-456 |                       |
+---+---------------------------------+-------+-----------------------+
| 4 | Ultimate Austin Tetra Number    | 45    | Austin Tetra          |
| 0 |                                 | 7-468 |                       |
+---+---------------------------------+-------+-----------------------+
| 4 | Ultimate Austin Tetra Name      | 46    | Austin Tetra          |
| 1 |                                 | 9-498 |                       |
+---+---------------------------------+-------+-----------------------+
| 4 | Dun & Bradstreet Number         | 49    | Dun & Bradstreet      |
| 2 |                                 | 9-507 |                       |
+---+---------------------------------+-------+-----------------------+
| 4 | GSA SmartPay® Contractor Name   | 50    | Co                    |
| 3 |                                 | 8-510 | ntractor/Associations |
+---+---------------------------------+-------+-----------------------+
| 4 | Card Brand                      | 51    | Associations          |
| 4 |                                 | 1-512 |                       |
+---+---------------------------------+-------+-----------------------+

**Legend:**

**Acquirer**: The merchant's bank/financial institution.

**Associations:** Payment card associations (e.g., Visa, MasterCard).

**Custodian:** The owner or the source of the data element.

**NIST**: National Institute of Standards and Technology, an agency of
the US Department of Commerce that maintains and provides standard
reference materials, including codes identifying agencies/organizations.

**Third Party:** Includes third party data providers (e.g., Austin
Tetra, Dun and Bradstreet).

+---+------------------+-------+--------------------------------------+
| * |                  |       |                                      |
| * |                  |       |                                      |
| D |                  |       |                                      |
| A |                  |       |                                      |
| T |                  |       |                                      |
| A |                  |       |                                      |
| V |                  |       |                                      |
| A |                  |       |                                      |
| L |                  |       |                                      |
| I |                  |       |                                      |
| D |                  |       |                                      |
| A |                  |       |                                      |
| T |                  |       |                                      |
| I |                  |       |                                      |
| O |                  |       |                                      |
| N |                  |       |                                      |
| R |                  |       |                                      |
| U |                  |       |                                      |
| L |                  |       |                                      |
| E |                  |       |                                      |
| S |                  |       |                                      |
| F |                  |       |                                      |
| O |                  |       |                                      |
| R |                  |       |                                      |
| C |                  |       |                                      |
| H |                  |       |                                      |
| A |                  |       |                                      |
| R |                  |       |                                      |
| G |                  |       |                                      |
| E |                  |       |                                      |
| C |                  |       |                                      |
| A |                  |       |                                      |
| R |                  |       |                                      |
| D |                  |       |                                      |
| T |                  |       |                                      |
| R |                  |       |                                      |
| A |                  |       |                                      |
| N |                  |       |                                      |
| S |                  |       |                                      |
| A |                  |       |                                      |
| C |                  |       |                                      |
| T |                  |       |                                      |
| I |                  |       |                                      |
| O |                  |       |                                      |
| N |                  |       |                                      |
| S |                  |       |                                      |
| * |                  |       |                                      |
| * |                  |       |                                      |
+===+==================+=======+======================================+
| * | **Data Element** | **No. | **Description/Validation Rule**      |
| * |                  | of    |                                      |
| N |                  | P     |                                      |
| o |                  | ositi |                                      |
| . |                  | ons** |                                      |
| * |                  |       |                                      |
| * |                  |       |                                      |
+---+------------------+-------+--------------------------------------+
| 1 | Association      | 12    | **Description**: A number assigned   |
|   | Identification   |       | to uniquely identify the merchant    |
|   | Number for       |       | location.                            |
|   | Merchant         |       |                                      |
|   |                  |       | **Validation:**                      |
|   |                  |       |                                      |
|   |                  |       | May be blank. Must be numeric. Must  |
|   |                  |       | be left justified.                   |
+---+------------------+-------+--------------------------------------+
| 2 | Agency Code      | 4     | **Description**: A code assigned to  |
|   |                  |       | uniquely identify a federal agency   |
|   |                  |       | or federally assisted organization.  |
|   |                  |       |                                      |
|   |                  |       | **Validation:**                      |
|   |                  |       |                                      |
|   |                  |       | May be blank, if agency name is      |
|   |                  |       | provided.                            |
|   |                  |       |                                      |
|   |                  |       | If provided, must be a valid         |
|   |                  |       | SP800-87 (formerly *FIPS 95)* code   |
|   |                  |       | which can be obtained at:            |
|   |                  |       |                                      |
|   |                  |       | <http://csrc.nist.gov/publications   |
|   |                  |       | /nistpubs/800-87/sp800-87-Final.pdf> |
+---+------------------+-------+--------------------------------------+
| 3 | Agency Name      | 100   | **Description:** Name of the         |
|   |                  |       | agency/organization.                 |
|   |                  |       |                                      |
|   |                  |       | **Validation:**                      |
|   |                  |       |                                      |
|   |                  |       | May be blank, if agency code is      |
|   |                  |       | provided.                            |
|   |                  |       |                                      |
|   |                  |       | If provided, must be a valid         |
|   |                  |       | SP800-87 (formerly *FIPS-95)*        |
|   |                  |       | agency/organization name.            |
|   |                  |       |                                      |
|   |                  |       | Must be left justified.              |
+---+------------------+-------+--------------------------------------+
| 4 | Merchant         | 30    | **Description:** Legal name of the   |
|   | Business Legal   |       | merchant.                            |
|   | Name             |       |                                      |
|   |                  |       | **Validation:** May be blank. If not |
|   |                  |       | blank, must be left justified.       |
+---+------------------+-------+--------------------------------------+
| 5 | Doing Business   | 30    | **Description:** Business name of    |
|   | As               |       | the merchant                         |
|   |                  |       |                                      |
|   |                  |       | **Validation:** Must not be blank.   |
|   |                  |       | Must be left justified.              |
+---+------------------+-------+--------------------------------------+
| 6 | Mailing Address  | 40    | **Description:** Mailing address of  |
|   |                  |       | the merchant business location.      |
|   |                  |       |                                      |
|   |                  |       | **Validation:** May be blank. If not |
|   |                  |       | blank, must be left justified.       |
+---+------------------+-------+--------------------------------------+
| 7 | City             | 30    | **Description:** City of the mailing |
|   |                  |       | address of the merchant's business   |
|   |                  |       | location.                            |
|   |                  |       |                                      |
|   |                  |       | **Validation:** May be blank. Must   |
|   |                  |       | be left justified.                   |
|   |                  |       |                                      |
|   |                  |       | May contain a URL, e-mail, and/or    |
|   |                  |       | phone number.                        |
+---+------------------+-------+--------------------------------------+
| 8 | State Code       | 2     | **Description:** Code identifying    |
|   |                  |       | the State of the mailing address of  |
|   |                  |       | the merchant's business location.    |
|   |                  |       |                                      |
|   |                  |       | **Validation:** Must be completed if |
|   |                  |       | the business is in the US defined    |
|   |                  |       | at:                                  |
|   |                  |       |                                      |
|   |                  |       | <http://www                          |
|   |                  |       | .itl.nist.gov/fipspubs/fip55-3.htm>. |
|   |                  |       |                                      |
|   |                  |       | Must be a 2 character alpha code     |
|   |                  |       | from *FIPS 55-3*, may be "XX". May   |
|   |                  |       | be blank if transaction is outside   |
|   |                  |       | the U.S.                             |
+---+------------------+-------+--------------------------------------+
| 9 | Country Code     | 2     | **Description:** Code identifying    |
|   |                  |       | the country of the merchant business |
|   |                  |       | location.                            |
|   |                  |       |                                      |
|   |                  |       | **Validation:** Must not be blank.   |
|   |                  |       | Use 2 character alpha codes from     |
|   |                  |       | ISO.                                 |
+---+------------------+-------+--------------------------------------+
| 1 | Postal Code      | 9     | **Description:** 5 or 9 numeric      |
| 0 |                  |       | character identifying the zip code   |
|   |                  |       | of the merchant.                     |
|   |                  |       |                                      |
|   |                  |       | **Validation:** Must be a 5 or 9     |
|   |                  |       | numeric character U.S. zip code, if  |
|   |                  |       | state code is not blank and state    |
|   |                  |       | code is not "XX" or unknown. If not  |
|   |                  |       | blank, must be left justified. Must  |
|   |                  |       | not be all zeroes.                   |
+---+------------------+-------+--------------------------------------+
| 1 | Merchant TIN     | 9     | **Description:** The Tax             |
| 1 |                  |       | Identification Number (TIN) of the   |
|   |                  |       | merchant.                            |
|   |                  |       |                                      |
|   |                  |       | **Validation:** May be blank. Must   |
|   |                  |       | be a 9 digit numeric code, if        |
|   |                  |       | present. Must not include hyphens.   |
|   |                  |       | Must not be all zeroes. Must not be  |
|   |                  |       | all 9s or other string of same       |
|   |                  |       | numbers (e.g., all 1s, all 2s,       |
|   |                  |       | etc.).                               |
+---+------------------+-------+--------------------------------------+
| 1 | NAICS            | 6     | **Description:** North American      |
| 2 |                  |       | Industry Classification System code  |
|   |                  |       | identifying the industry of the      |
|   |                  |       | merchant.                            |
|   |                  |       |                                      |
|   |                  |       | **Validation:** May be blank. If not |
|   |                  |       | blank, must be a valid code from the |
|   |                  |       | NAICS Table at:                      |
|   |                  |       | [www.census.gov/                     |
|   |                  |       | naics](http://www.census.gov/naics). |
+---+------------------+-------+--------------------------------------+
| 1 | Merchant         | 4     | **Description:** A code identifying  |
| 3 | Category Code    |       | the business type of the merchant.   |
|   | (MCC)            |       |                                      |
|   |                  |       | **Validation:** May be blank.        |
|   |                  |       |                                      |
|   |                  |       | If not blank, must be a valid 4      |
|   |                  |       | digit numeric Merchant Category      |
|   |                  |       | Code.                                |
+---+------------------+-------+--------------------------------------+
| 1 | Period of the    | 5     | **Description:** The reporting       |
| 4 | Report (YYYYQ)   |       | period of the report.                |
|   |                  |       |                                      |
|   |                  |       | **Validation:** Must be numeric.     |
|   |                  |       | Must be a federal government fiscal  |
|   |                  |       | year quarter. Cannot be greater than |
|   |                  |       | the current fiscal year quarter.     |
+---+------------------+-------+--------------------------------------+
| 1 | Number of        | 6     | **Description:** Number indicating   |
| 5 | purchase         |       | the number of purchase transactions  |
|   | transactions     |       | with dollar value less than or equal |
|   | less than or     |       | to the MPT.                          |
|   | equal to the MPT |       |                                      |
|   | for the period   |       | **Validation:** May be blank or      |
|   | of the report    |       | zero. If not blank, must be numeric, |
|   |                  |       | left justified, and cannot include   |
|   |                  |       | spaces or special characters.        |
+---+------------------+-------+--------------------------------------+
| 1 | Purchase dollars | 12    | **Description:** Dollar value of     |
| 6 | less than or     |       | purchase transactions less than or   |
|   | equal to the MPT |       | equal to the MPT.                    |
|   | for the period   |       |                                      |
|   | of the report    |       | **Validation:** Must be numeric.     |
|   |                  |       | Must be right justified with         |
|   |                  |       | preceding zeroes. Third position     |
|   |                  |       | from right must be decimal.          |
+---+------------------+-------+--------------------------------------+
| 1 | Number of        | 6     | **Description:** Number indicating   |
| 7 | purchase         |       | the number of purchase transactions  |
|   | transactions     |       | greater than the MPT.                |
|   | greater than the |       |                                      |
|   | MPT for the      |       | **Validation:** May be blank or      |
|   | period of the    |       | zero. If not blank, must be numeric, |
|   | report           |       | left justified, and cannot include   |
|   |                  |       | spaces or special characters.        |
+---+------------------+-------+--------------------------------------+
| 1 | Purchase dollars | 12    | **Description:** Dollar value of     |
| 8 | greater than the |       | purchase transactions greater than   |
|   | MPT for the      |       | MPT.                                 |
|   | period of the    |       |                                      |
|   | report           |       | **Validation:** Must be numeric.     |
|   |                  |       | Must be \> zero if "Number of        |
|   |                  |       | Transactions over the MPT" is \>     |
|   |                  |       | zero. Must be right justified with   |
|   |                  |       | preceding zeroes. Third position     |
|   |                  |       | from right must be decimal.          |
+---+------------------+-------+--------------------------------------+
| 1 | Number of credit | 6     | **Description:** Number indicating   |
| 9 | transactions     |       | the number of credit transactions    |
|   | less than or     |       | less than or equal to the MPT.       |
|   | equal to the MPT |       |                                      |
|   | for the period   |       | **Validation:** May be blank or      |
|   | of the report    |       | zero. If not blank, must be numeric, |
|   |                  |       | left justified, and cannot include   |
|   |                  |       | spaces or special characters.        |
+---+------------------+-------+--------------------------------------+
| 2 | Dollar value of  | 12    | **Description:** Dollar value of     |
| 0 | credits less     |       | credit transactions less than or     |
|   | than or equal to |       | equal to the MPT.                    |
|   | the MPT for the  |       |                                      |
|   | period of the    |       | **Validation:** Must be numeric.     |
|   | report           |       | Must be \> zero if "Number of Credit |
|   |                  |       | Transactions under the MPT" is \>    |
|   |                  |       | zero. Must be right justified with   |
|   |                  |       | preceding zeroes. Third position     |
|   |                  |       | from right must be decimal.          |
+---+------------------+-------+--------------------------------------+
| 2 | Number of credit | 6     | **Description:** Number indicating   |
| 1 | transactions     |       | the number of credit transactions    |
|   | greater than the |       | greater than the MPT.                |
|   | MPT for the      |       |                                      |
|   | period of the    |       | **Validation:** May be blank or      |
|   | report           |       | zero. If not blank, must be numeric, |
|   |                  |       | left justified, and cannot include   |
|   |                  |       | spaces or special characters.        |
+---+------------------+-------+--------------------------------------+
| 2 | Dollar value of  | 12    | **Description:** Dollar value of     |
| 2 | credits greater  |       | credit transactions greater than the |
|   | than the MPT for |       | MPT.                                 |
|   | the period of    |       |                                      |
|   | the report       |       | **Validation:** Must be numeric.     |
|   |                  |       | Must be \> zero if "Number of Credit |
|   |                  |       | Transactions over the MPT" is \>     |
|   |                  |       | zero. Must be right justified with   |
|   |                  |       | preceding zeroes. Third position     |
|   |                  |       | from right must be decimal.          |
+---+------------------+-------+--------------------------------------+
| 2 | Total number of  | 6     | **Description:** Number indicating   |
| 3 | transactions     |       | the total number of purchase         |
|   | less than or     |       | transactions less than or equal to   |
|   | equal to the MPT |       | the MPT.                             |
|   | for the period   |       |                                      |
|   | of the report    |       | **Validation**: May be blank or      |
|   |                  |       | zero. If not blank, must be numeric, |
|   |                  |       | left justified and cannot include    |
|   |                  |       | spaces or special characters.        |
+---+------------------+-------+--------------------------------------+
| 2 | Total purchase   | 12    | **Description:** Total dollar value  |
| 4 | dollars less     |       | of purchase transactions less than   |
|   | than or equal to |       | or equal to the MPT.                 |
|   | the MPT for the  |       |                                      |
|   | period of the    |       | **Validation:** Must be numeric.     |
|   | report           |       | Must be right justified with         |
|   |                  |       | preceding zeroes. Third position     |
|   |                  |       | from right must be a decimal.        |
+---+------------------+-------+--------------------------------------+
| 2 | Total number of  | 6     | **Description:** Number indicating   |
| 5 | transactions     |       | the total number of purchase         |
|   | greater than the |       | transactions greater than the MPT.   |
|   | MPT for the      |       |                                      |
|   | period of the    |       | **Validation**: May be blank or      |
|   | report           |       | zero. If not blank, must be numeric, |
|   |                  |       | left justified, and cannot include   |
|   |                  |       | spaces or special characters.        |
+---+------------------+-------+--------------------------------------+
| 2 | Total purchase   | 12    | **Description:** Total dollar value  |
| 6 | dollars greater  |       | of purchase transactions greater     |
|   | than the MPT for |       | than the MPT.                        |
|   | the period of    |       |                                      |
|   | the report       |       | **Validation:** Must be numeric.     |
|   |                  |       | Must be right justified with         |
|   |                  |       | preceding zeroes. Third position     |
|   |                  |       | from right must be a decimal.        |
+---+------------------+-------+--------------------------------------+
| 2 | Merchant Type    | 1     | **Description:** Indicator           |
| 7 |                  |       | identifying whether the business is  |
|   |                  |       | for profit, non-profit, federal or   |
|   |                  |       | state government, other or unknown.  |
|   |                  |       |                                      |
|   |                  |       | **Validation:** Must be F, N, U, S,  |
|   |                  |       | O, or X.                             |
+---+------------------+-------+--------------------------------------+
| 2 | Business Size    | 1     | **Description:** Indicator           |
| 8 |                  |       | identifying whether the business is  |
|   |                  |       | small, other, or unknown.            |
|   |                  |       |                                      |
|   |                  |       | **Validation:**                      |
|   |                  |       |                                      |
|   |                  |       | Must be S, O or X when merchant type |
|   |                  |       | equals F. Must be X or O for all     |
|   |                  |       | other merchant types.                |
+---+------------------+-------+--------------------------------------+
| 2 | Woman-Owned      | 1     | **Description:** Indicator           |
| 9 |                  |       | identifying whether the business is  |
|   |                  |       | woman owned.                         |
|   |                  |       |                                      |
|   |                  |       | **Validation:** Must be Y, N, or X   |
|   |                  |       | when merchant type equals F. Must be |
|   |                  |       | X or O for all other merchant types. |
+---+------------------+-------+--------------------------------------+
| 3 | Veteran-Owned    | 1     | **Description:** Indicator           |
| 0 |                  |       | identifying whether the business is  |
|   |                  |       | veteran owned.                       |
|   |                  |       |                                      |
|   |                  |       | **Validation:** Must be Y, N, or X   |
|   |                  |       | when merchant type equals F. Must be |
|   |                  |       | X or O for all other merchant types. |
+---+------------------+-------+--------------------------------------+
| 3 | Service-Disabled | 1     | **Description:** Indicator           |
| 1 | Veteran-Owned    |       | identifying whether the business is  |
|   |                  |       | service disabled veteran owned.      |
|   |                  |       |                                      |
|   |                  |       | **Validation:** Must be Y, N, or X   |
|   |                  |       | when merchant type equals F. Must be |
|   |                  |       | X or O for all other merchant types. |
+---+------------------+-------+--------------------------------------+
| 3 | SBA Certified    | 1     | **Description:** Indicator           |
| 2 | HUBZone Small    |       | identifying whether the business is  |
|   | Business         |       | a Small Business Administration      |
|   |                  |       | certified Historically Underutilized |
|   |                  |       | Business Zone small business.        |
|   |                  |       |                                      |
|   |                  |       | **Validation:** Must be Y or N when  |
|   |                  |       | merchant type equals F.              |
+---+------------------+-------+--------------------------------------+
| 3 | SBA 8(a)         | 1     | **Description:** Indicator           |
| 3 | Certified        |       | identifying whether the business is  |
|   |                  |       | a Small Business Administration 8(a) |
|   |                  |       | certified small business.            |
|   |                  |       |                                      |
|   |                  |       | **Validation:** Must be Y or N when  |
|   |                  |       | merchant type equals F.              |
+---+------------------+-------+--------------------------------------+
| 3 | SBA Certified    | 1     | **Description:** Indicator           |
| 4 | Small            |       | identifying whether the business is  |
|   | Disadvantaged    |       | a Small Business Administration      |
|   |                  |       | certified small disadvantaged        |
|   |                  |       | business.                            |
|   |                  |       |                                      |
|   |                  |       | **Validation:** Must be Y or N when  |
|   |                  |       | merchant type equals F.              |
+---+------------------+-------+--------------------------------------+
| 3 | Self Certified   | 1     | **Description:** Indicator           |
| 5 | Small            |       | identifying whether the business is  |
|   | Disadvantaged    |       | a self certified small disadvantaged |
|   | Business         |       | business.                            |
|   |                  |       |                                      |
|   |                  |       | **Validation:** Must be Y, N, or X   |
|   |                  |       | when merchant type equals F.         |
+---+------------------+-------+--------------------------------------+
| 3 | Merchant         | 2     | **Description:** A code identifying  |
| 6 | Ethnicity Code   |       | the ethnicity of the merchant.       |
|   |                  |       |                                      |
|   |                  |       | **Validation**: May be blank. If not |
|   |                  |       | blank, must be a two character alpha |
|   |                  |       | code.                                |
+---+------------------+-------+--------------------------------------+
| 3 | Merchant Austin  | 12    | **Description:** Number assigned by  |
| 7 | Tetra (AT)       |       | Austin Tetra to identify the         |
|   | Number           |       | merchant.                            |
|   |                  |       |                                      |
|   |                  |       | **Validation**: May be blank. Must   |
|   |                  |       | be numeric. If not blank, must be    |
|   |                  |       | left justified.                      |
+---+------------------+-------+--------------------------------------+
| 3 | Parent Austin    | 12    | **Description:** Number assigned by  |
| 8 | Tetra (AT)       |       | Austin Tetra to identify the parent  |
|   | Number           |       | company of the merchant.             |
|   |                  |       |                                      |
|   |                  |       | **Validation**: May be blank. Must   |
|   |                  |       | be numeric. If not blank, must be    |
|   |                  |       | left justified.                      |
+---+------------------+-------+--------------------------------------+
| 4 | Parent Austin    | 30    | **Description:** Name assigned by    |
| 9 | Tetra (AT) Name  |       | Austin Tetra for the parent company  |
|   |                  |       | of the merchant.                     |
|   |                  |       |                                      |
|   |                  |       | **Validation**: May be blank. Must   |
|   |                  |       | be numeric. Must not be blank if a   |
|   |                  |       | Parent Austin Tetra number is        |
|   |                  |       | provided. If not blank, must be left |
|   |                  |       | justified.                           |
+---+------------------+-------+--------------------------------------+
| 4 | Ultimate Austin  | 12    | **Description:** Number assigned by  |
| 0 | Tetra (AT)       |       | Austin Tetra to identify the         |
|   | Number           |       | ultimate parent company of the       |
|   |                  |       | merchant.                            |
|   |                  |       |                                      |
|   |                  |       | **Validation**: May be blank. If not |
|   |                  |       | blank, must be left justified.       |
+---+------------------+-------+--------------------------------------+
| 4 | Ultimate Austin  | 30    | **Description:** Name assigned by    |
| 1 | Tetra (AT) Name  |       | Austin Tetra to identify the name of |
|   |                  |       | the ultimate parent company of the   |
|   |                  |       | merchant.                            |
|   |                  |       |                                      |
|   |                  |       | **Validation**: May be blank, if     |
|   |                  |       | Ultimate Austin Tetra number is      |
|   |                  |       | blank.                               |
+---+------------------+-------+--------------------------------------+
| 4 | Dun & Bradstreet | 9     | **Description:** Dun and Bradstreet  |
| 2 | (DUNS) Number    |       | Data Universal Numbering System. A   |
|   |                  |       | number assigned by Dun and           |
|   |                  |       | Bradstreet to uniquely identify the  |
|   |                  |       | merchant.                            |
|   |                  |       |                                      |
|   |                  |       | **Validation:** May be blank. If not |
|   |                  |       | blank, must be a 9 digit numeric     |
|   |                  |       | number.                              |
+---+------------------+-------+--------------------------------------+
| 4 | GSA SmartPay®    | 3     | **Description:** A code assigned by  |
| 3 | Contractor Name  |       | GSA SmartPay® to uniquely identify a |
|   |                  |       | contractor.                          |
|   |                  |       |                                      |
|   |                  |       | **Validation:** Must not be blank.   |
|   |                  |       | Must be a three character alpha code |
|   |                  |       | assigned by GSA SmartPay®.           |
+---+------------------+-------+--------------------------------------+
| 4 | Card Brand       | 2     | **Description:** A code assigned by  |
| 4 |                  |       | GSA SmartPay® to uniquely identify a |
|   |                  |       | card brand.                          |
|   |                  |       |                                      |
|   |                  |       | **Validation:** Must not be blank.   |
|   |                  |       | Must be a two character alpha code   |
|   |                  |       | assigned by GSA SmartPay®.           |
+---+------------------+-------+--------------------------------------+

b\) Fedrooms Hotel Report: This report shall provide detailed monthly
transactional data for all United States (US) and non-US lodging
establishments (e.g., hotels, motels). This report shall be submitted on
the 15th calendar day of each month for the prior month. This report
title and file name shall state the Fiscal Year and Month Number of that
Fiscal Year and ensure that the data corresponds to that Fiscal Year
Month Number. The format for Fiscal Year and Fiscal Year Month is
FYXXXX. (Examples: October of Fiscal Year 06 is FY0610 and September of
Fiscal Year 06 is FY0609).

+-----------------+----+----------+-----------------------------------+
| **Field Name**  | *  | **Field  | **Description**                   |
|                 | *F | Length   |                                   |
|                 | ie | in       |                                   |
|                 | ld | Char     |                                   |
|                 | Ty | acters** |                                   |
|                 | pe |          |                                   |
|                 | ** |          |                                   |
+-----------------+----+----------+-----------------------------------+
| Contractor      | AN | 4        | A four character institution name |
| Name/ID         |    |          | as assigned by GSA SmartPay®      |
+-----------------+----+----------+-----------------------------------+
| Account Type    | AN | 1        | C = Centrally Billed; I =         |
|                 |    |          | Individually Billed               |
+-----------------+----+----------+-----------------------------------+
| Transaction     | AN | 1        | Designates the transaction as a   |
| Type            |    |          | credit/debit                      |
|                 |    |          |                                   |
|                 |    |          | Valid Values: C = Credit; D =     |
|                 |    |          | Debit                             |
+-----------------+----+----------+-----------------------------------+
| Transaction     | AN | 8        | Authorization date of transaction |
| Date            |    |          |                                   |
|                 |    |          | Format: MM/DD/YY                  |
+-----------------+----+----------+-----------------------------------+
| Transaction     | N  | 17       | Transaction amount in U.S         |
| Amount          |    |          | currency. Signed (13.2)           |
+-----------------+----+----------+-----------------------------------+
| Sales Tax       | N  | 13       | Sales Tax entered at the POS      |
|                 |    |          | (Level II data capture). The      |
|                 |    |          | capability requires Merchants to  |
|                 |    |          | upgrade their POS terminals to    |
|                 |    |          | Level II. Signed (9.2)            |
+-----------------+----+----------+-----------------------------------+
| Merchant Name   | AN | 30       | Legal name of the merchant        |
+-----------------+----+----------+-----------------------------------+
| Merchant ID     | AN | 30       | Assigned by acquirer              |
+-----------------+----+----------+-----------------------------------+
| Merchant City   | AN | 26       | City of transaction originating   |
|                 |    |          | merchant                          |
+-----------------+----+----------+-----------------------------------+
| Merchant State  | AN | 2        | State of transaction originating  |
|                 |    |          | merchant                          |
+-----------------+----+----------+-----------------------------------+
| Merchant Zip    | AN | 12       | Merchant zip code in zip plus 4   |
| Code            |    |          | format (e.g. 12345-6789)          |
+-----------------+----+----------+-----------------------------------+
| MCC             | AN | 4        | Merchant Category Code assigned   |
|                 |    |          | to the Hotel Property which       |
|                 |    |          | classifies suppliers into         |
|                 |    |          | business types                    |
+-----------------+----+----------+-----------------------------------+
| MCC Description | AN | 25       | Description of Merchant Category  |
|                 |    |          | Code                              |
+-----------------+----+----------+-----------------------------------+
| Agen            | AN | 4        | A code assigned to uniquely       |
| cy/Organization |    |          | identify a federal agency or      |
| ID              |    |          | federally assisted organization.  |
|                 |    |          | Must be a valid NIST SP800-87     |
|                 |    |          | (formerly *FIPS-95)*              |
|                 |    |          | agency/organization name          |
+-----------------+----+----------+-----------------------------------+
| Service Staff   | AN | 10       | Specific federal agency,          |
| Office          |    |          | service/staff office code with    |
|                 |    |          | corresponding code definition.    |
+-----------------+----+----------+-----------------------------------+
| Merchant        | AN | 50       | Street address of merchant        |
| Address1        |    |          |                                   |
+-----------------+----+----------+-----------------------------------+
| Merchant        | AN | 50       | Additional address field if       |
| Address2        |    |          | needed                            |
+-----------------+----+----------+-----------------------------------+
| Country Code    | AN | 2        | Use Standard 2 letter ISO codes,  |
|                 |    |          | http://www.iso.org/i              |
|                 |    |          | so/en/prods-services/iso3166ma/02 |
|                 |    |          | iso-3166-code-lists/list-en1.html |
+-----------------+----+----------+-----------------------------------+
| Merchant Phone  | AN | 12       | Phone number of merchant (if      |
|                 |    |          | available).                       |
|                 |    |          |                                   |
|                 |    |          | Format: 123-456-7890              |
+-----------------+----+----------+-----------------------------------+

## RECORD RETENTION AND RETRIEVAL 

In addition to the record retention requirements of FAR 4.703, the
Contractor shall be the Government's agent for document repository as it
relates to all transactions under the card program(s). The Contractor
shall maintain electronic records of all transactions that exceed
\$25,000 for a period of 6 years and 3 months after final payment, and
for all transactions of less than \$25,000, for a period of 3 years
after final payment. Final payment is defined as the final payment for
the particular charge under each agency's/organization's task order. The
Contractor shall segregate this transaction information (i.e.,
transactions exceeding \$25,000 and less than \$25,000). Upon written
request of the GSA Contracting Officer, the ordering Contracting
Officer, the A/OPC, or the Internal Revenue Service with A/OPC knowledge
and approval, the Contractor shall provide the requested information in
an electronic format within 30 calendar days, unless otherwise specified
at no additional cost to the Government.

In addition, Contractors shall provide online access to data for a
minimum of 18 months after the transaction occurs.

## TRANSACTION AUTHORIZATIONS 

The Contractor shall provide a system which has domestic and
international transaction authorization support, 24 hours a day, every
day of the year for the Purchase, Travel, and Integrated Card Programs.
For the Fleet Card Program, the Contractor shall have a system which
provides domestic authorization support, 24 hours a day, every day of
the year.

The Contractor shall adhere to the authorization procedures established
by the Contractor or, if the Contractor is not a bank or charge card
association, the Contractor's bank or charge card association.
Transactions that violate the restrictions established by the
authorization controls shall be denied authorization at the
point-of-sale. The authorization system shall have a backup system in
place should the Contractor\'s normal authorization system malfunction
or become otherwise inoperable. Immediate override capabilities shall be
provided to allow the authorized A/OPC or GSA to direct the Contractor
to authorize specific transactions that may otherwise be prohibited. The
Contractor shall have a method in place to ensure that the request to
override a transaction is from an authorized individual.

In accordance with standard commercial practices, the Contractor shall
work with the Government to monitor account transactions to identify and
notify the A/OPC through exception reporting, of any unusual spending
patterns or frequencies. In addition, Contractors shall monitor account
transactions that have the characteristics of misuse and abuse, as
defined by the Government. For example, identifying multiple purchases
having the characteristics of a "split purchasing" pattern (a purchase
split between two or more transactions); alerting to attempted purchases
at excluded merchants; and flagging purchases that are made on dates and
times that are outside of normal government cardholder spending
patterns. Perceived fraudulent purchases as defined in C.1.4 Definitions
shall be reported by the Contractor within one business day to the
agencies/organizations.

The Government assumes no liability for transactions that are processed
on canceled cards more than 90 days after the account has been closed.
The Contractor shall notify the A/OPC of transactions that are processed
on canceled cards more than 90 days after the account has been closed.

C.3.5.1 *Bulletins and Alerts:* The Contractor shall immediately notify
the Government of bulletins or alerts, issued either by the Contractor
or the associations, which may impact acceptance of the card at the
point of sale. This includes both domestic locations and international
regions/countries. The notification shall include the areas affected,
the duration of the alert, and steps that cardholders can take to
continue use of the card in the affected areas.

CP.3.5 PURCHASE SPECIFIC

CP.3.5.1 *Email Alert Service:* The Contractor shall have the ability to
instantaneously notify cardholder's supervisors, AOs, and A/OPCs
electronically, via an encrypted email service, of individual
transactions made by each cardholder. This service will default to
sending an email alert for every transaction made, however, each
agency/organization shall have the capability to turn off this function
or reduce the frequency of the alerts, as requested at the task order
level.

CI.3.5 INTEGRATED SPECIFIC

The Contractor shall offer a program that provides all of the
requirements of C.3.5 Transaction Authorizations and CP.3.5 Purchase
Specific, as applicable.

## AUTHORIZATION CONTROLS 

The Contractor shall provide its standard commercial authorization
controls during the transaction authorization process. The Contractor
shall also have the ability to provide any additional controls requested
by the A/OPC at the task order level. In addition to its standard
commercial authorization controls, the Contractor shall have the ability
to void cards, PINs, or driver access codes at the request of the
agency/organization or GSA Contracting Officer. The Contractor shall
also have the ability to set different authorization controls as
requested by the agency/organization (e.g., unrestrictive controls on
inter/intra-governmental services). The Contractor shall also have the
ability to promptly change authorization controls as requested by the
agency/organization. The Contractor shall also update GSA and the
agencies/organizations as new authorization controls become commercially
available. The following are examples of the typical standard commercial
authorization controls:

a.  Default limit: These are standard commercial default limits
    suggested by the Contractor during card/account set-up that may be
    changed by an agency/organization;

b.  Dollars per transaction limit: Restricting the dollars per single
    transaction that can be spent on each card/account as set by the
    A/OPC;

c.  Dollars per month limit: Restricting the dollars per month that can
    be spent on each card/account as set by the A/OPC;

d.  Transactions per day limit: Restricting the number of transactions
    per day on each card/account as set by the A/OPC;

e.  Transactions per month limit: This is restricting the number of
    transactions per month on each card/account as set by the A/OPC;

f.  Merchant category code: Restricting the types of purchases made by
    each card/account as set by the A/OPC. Purchases are generally
    restricted depending on the type of merchant (identified by the
    merchant category code);

g.  Preferred supplier listing: Each account may be restricted from
    making purchases at certain merchants;

h.  Preferred supplier listing threshold: Each account may be restricted
    to certain dollar thresholds and preferred suppliers;

i.  Automatic controls that flag and deny invalid cards (lost, stolen,
    suspended/canceled);

j.  Mass Changes: The ability for the A/OPC to make changes on a large
    number of accounts (to meet contingency operations such as natural
    disasters);.

k.  Information adjustments: The ability for the A/OPC to adjust account
    information based upon hierarchy levels; and

l.  Activation/Deactivation on Demand: The ability for the A/OPC to
    activate/deactivate multiple accounts upon demand or
    activate/deactivate automatically based upon established business
    rules provided by the agency/organization at the task order level.
    No transactions shall be authorized on a deactivated account.

Additionally, the Contractor shall inform the agencies/organizations of
available technologies/services that focus on proactive approaches to
identify and control unusual spending patterns or frequencies at the
point of sale.

CP.3.6 PURCHASE SPECIFIC

In addition to C.3.6 Authorization Controls, the Contractor shall
provide a billing cycle office limit if requested by the A/OPC. The
billing cycle office limit is used by agencies/organizations primarily
for budget control purposes and may be on a monthly, quarterly, or other
basis. Each office may be assigned a billing cycle office dollar limit
set by the A/OPC. Any office limit may be assigned; however, the
Contractor shall provide, at a minimum, an office limit that can
accommodate 9 digits in length.

The Contractor shall have a mechanism to further restrict the use of the
purchase card for:

-   The long-term rental or lease of land or buildings. Long-term is
    defined as any rental or lease that is intended for more than a
    temporary basis, not to exceed one year. The purchase card may be
    used as a payment mechanism in the case of space acquired for a
    month or several weeks not to exceed one year. Appropriate purchase
    card use examples include use in payment in renting a facility for a
    conference or meeting on a short-term basis (where a centrally
    billed travel card/account would not be appropriate); use as the
    payment mechanism in agency/organization acquisition of space for
    several weeks in case of an emergency such as responding to a
    natural disaster or act of terrorism; or where a unit is deployed
    and requires space for such a time period;

-   Travel or travel-related expenses (excluding conference rooms,
    meeting spaces, and authorized local transportation services (e.g.,
    metro fare cards, subway tokens));

-   Cash advances (unless permitted by agency/organization selected
    value-added option or an integrated card which includes the Travel
    Card Program).

CT.3.6 TRAVEL SPECIFIC

In addition to C.3.6 Authorization Controls, the Contractor shall
provide the ability to limit access to the ATM option. Each account may
be assigned a daily, weekly or billing cycle ATM limit by the A/OPC.

CF.3.6 FLEET SPECIFIC

In addition to C.3.6 Authorization Controls, the Contractor shall have a
method of providing the appropriate designated customer unit billing
office address to merchants not on the Contractor's merchant network, in
the event charges are made at these locations. This service shall be
provided at no cost to the merchant. The following are examples of the
typical standard commercial authorization controls for fleet cards:

a.  Service industry daily dollar limit: Restricting the dollars per day
    per service industry on each card/account as set by the A/OPC; and

b.  Service industry daily transaction limit: Restricting the number of
    transactions per day per service industry on each card/account as
    set by the A/OPC.

CI.3.6 INTEGRATED SPECIFIC

The Contractor shall offer a program that provides all of the
requirements of C.3.6 Authorization Controls, CP.3.6 Purchase Specific,
CT.3.6 Travel Specific, and CF.3.6 Fleet Specific, as applicable.

## POSTING OF TRANSACTIONS

All electronic transactions shall be posted on the same day of the
Contractor's receipt of the posted and settled transaction. Posted
credit transactions shall include the reference number assigned at the
time of the original charge or another identifier that will enable the
cardholder to match the original charge with the credit.

Manual transactions must be posted on the same day of the Contractor's
receipt of the posted and settled transaction. The Contractor shall
ensure that there are adequate tracking controls for manually processed
transactions.

## FOREIGN CURRENCY CONVERSION 

The Contractor shall ensure that charges made in a foreign currency are
converted into U.S. Dollars on the statement of account, invoice, and
related reports using a favorable conversion rate established by an
interbank rate or, where required by law, an official rate. This rate
shall be the one in existence at the time the transaction is processed.
The Contractor shall identify the conversion rate and any other third
party fees related to foreign purchases charged on the statement of
account, invoice, and related reports, unless otherwise specified at the
task order level.

#  CONTRACT TERMS AND CONDITIONS

## CONTRACT TERMS AND CONDITIONS\-- COMMERCIAL ITEMS (SEPT 2005) 52.212-4 (DEVIATION-SEPT 2006) 

\(a\) Inspection/Acceptance. The Contractor shall only tender for
acceptance those items that conform to the requirements of this
contract. The Government reserves the right to inspect or test any
supplies or services that have been tendered for acceptance. The
Government may require repair or replacement of nonconforming supplies
or reperformance of nonconforming services at no increase in contract
price. The Government must exercise its post-acceptance rights---

\(1\) Within a reasonable time after the defect was discovered or should
have been discovered; and

> \(2\) Before any substantial change occurs in the condition of the
> item, unless the change is due to the defect in the item.

\(b\) Assignment. The Contractor or its assignee may assign its rights
to receive payment due as a result of performance of this contract to a
bank, trust company, or other financing institution, including any
federal lending agency in accordance with the Assignment of Claims Act
(31 U.S.C. 3727). However, when a third party makes payment (e.g., use
of the Government-wide commercial purchase card), the Contractor may not
assign its rights to receive payment under this contract.

~~(c) Changes. Changes in the terms and conditions of this contract may
be made only by written agreement of the parties.~~

\(c\) Changes. This is replaced with C.5.19 CHANGES---FIXED PRICE:
52.243-1 (AUG 1987)

\(d\) Disputes. This contract is subject to the Contract Disputes Act
of 1978, as amended (41 U.S.C. 601-613). Failure of the parties to this
contract to reach agreement on any request for equitable adjustment,
claim, appeal or action arising under or relating to this contract shall
be a dispute to be resolved in accordance with the clause at
FAR 52.233-1, Disputes, which is incorporated herein by reference. The
Contractor shall proceed diligently with performance of this contract,
pending final resolution of any dispute arising under the contract.

\(e\) Definitions. The clause at FAR 52.202-1, Definitions, is
incorporated herein by reference.

\(f\) Excusable delays. The Contractor shall be liable for default
unless nonperformance is caused by an occurrence beyond the reasonable
control of the Contractor and without its fault or negligence such as,
acts of God or the public enemy, acts of the Government in either its
sovereign or contractual capacity, fires, floods, epidemics, quarantine
restrictions, strikes, unusually severe weather, and delays of common
carriers. The Contractor shall notify the Contracting Officer in writing
as soon as it is reasonably possible after the commencement of any
excusable delay, setting forth the full particulars in connection
therewith, shall remedy such occurrence with all reasonable dispatch,
and shall promptly give written notice to the Contracting Officer of the
cessation of such occurrence.

~~(g) Invoice.~~

> ~~(1) The Contractor shall submit an original invoice and three copies
> (or electronic invoice, if authorized) to the address designated in
> the contract to receive invoices. An invoice must include---~~
>
> ~~(i) Name and address of the Contractor;~~
>
> ~~(ii) Invoice date and number;~~
>
> ~~(iii) Contract number, contract line item number and, if applicable,
> the order number;~~
>
> ~~(iv) Description, quantity, unit of measure, unit price and extended
> price of the items delivered;~~
>
> ~~(v) Shipping number and date of shipment, including the bill of
> lading number and weight of shipment if shipped on Government bill of
> lading;~~
>
> ~~(vi) Terms of any discount for prompt payment offered;~~
>
> ~~(vii) Name and address of official to whom payment is to be sent;~~
>
> ~~(viii) Name, title, and phone number of person to notify in event of
> defective invoice; and~~
>
> ~~(ix) Taxpayer Identification Number (TIN). The Contractor shall
> include its TIN on the invoice only if required elsewhere in this
> contract.~~
>
> ~~(x) Electronic funds transfer (EFT) banking information.~~
>
> ~~(A) The Contractor shall include EFT banking information on the
> invoice only if required elsewhere in this contract.~~
>
> ~~(B) If EFT banking information is not required to be on the invoice,
> in order for the invoice to be a proper invoice, the Contractor shall
> have submitted correct EFT banking information in accordance with the
> applicable solicitation provision, contract clause (e.g., 52.232-33,
> Payment by Electronic Funds Transfer---Central Contractor
> Registration, or 52.232-34, Payment by Electronic Funds
> Transfer---Other Than Central Contractor Registration), or applicable
> agency procedures.~~
>
> ~~(C) EFT banking information is not required if the Government waived
> the requirement to pay by EFT.~~
>
> ~~(2) Invoices will be handled in accordance with the Prompt Payment
> Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt
> payment regulations at 5 CFR Part 1315.~~

~~(h) Patent indemnity. The Contractor shall indemnify the Government
and its officers, employees and agents against liability, including
costs, for actual or alleged direct or contributory infringement of, or
inducement to infringe, any United States or foreign patent, trademark
or copyright, arising out of the performance of this contract, provided
the Contractor is reasonably notified of such claims and proceedings.~~

\(g\) Invoice requirements are specified in C.1.18.1 Program Accounts.

~~(i) Payment.---~~

> ~~(1) Items accepted. Payment shall be made for items accepted by the
> Government that have been delivered to the delivery destinations set
> forth in this contract.~~
>
> ~~(2) Prompt payment. The Government will make payment in accordance
> with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment
> regulations at 5 CFR Part 1315.~~
>
> ~~(3) Electronic Funds Transfer (EFT). If the Government makes payment
> by EFT, see 52.212-5(b) for the appropriate EFT clause.~~
>
> ~~(4) Discount. In connection with any discount offered for early
> payment, time shall be computed from the date of the invoice. For the
> purpose of computing the discount earned, payment shall be considered
> to have been made on the date which appears on the payment check or
> the specified payment date if an electronic funds transfer payment is
> made.~~
>
> ~~(5) Overpayments. If the Contractor becomes aware of a duplicate
> contract financing or invoice payment or that the Government has
> otherwise overpaid on a contract financing or invoice payment, the
> Contractor shall immediately notify the Contracting Officer and
> request instructions for disposition of the overpayment.~~

\(i\) Payment.---

> \(1\) Items or Services accepted. Payment shall be made for items or
> services accepted by the Government that have been delivered to the
> delivery destinations set forth in this contract.
>
> \(2\) Prompt payment. The Government will make payment in accordance
> with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment
> regulations at 5 CFR Part 1315.
>
> \(3\) Electronic Funds Transfer (EFT). If the Government makes payment
> by EFT, see 52.212-5(b) for the appropriate EFT clause.
>
> \(4\) Discount. In connection with any discount offered for early
> payment, time shall be computed from the date of the invoice. For the
> purpose of computing the discount earned, payment shall be considered
> to have been made on the date which appears on the payment check or
> the specified payment date if an electronic funds transfer payment is
> made.
>
> \(5\) Overpayments. If the Contractor becomes aware of a duplicate
> contract financing or invoice payment or that the Government has
> otherwise overpaid on a contract financing or invoice payment, the
> Contractor shall immediately notify the Contracting Officer and
> request instructions for disposition of the overpayment.

\(j\) Risk of loss. Unless the contract specifically provides otherwise,
risk of loss or damage to the supplies provided under this contract
shall remain with the Contractor until, and shall pass to the Government
upon:

\(1\) Delivery of the supplies to a carrier, if transportation is f.o.b.
origin; or

> \(2\) Delivery of the supplies to the Government at the destination
> specified in the contract, if transportation is f.o.b. destination.

\(k\) Taxes. The contract price includes all applicable federal, state,
and local taxes and duties.

\(l\) Termination for the Government's convenience. The Government
reserves the right to terminate this contract, or any part hereof, for
its sole convenience. In the event of such termination, the Contractor
shall immediately stop all work hereunder and shall immediately cause
any and all of its suppliers and subcontractors to cease work. Subject
to the terms of this contract, the Contractor shall be paid a percentage
of the contract price reflecting the percentage of the work performed
prior to the notice of termination, plus reasonable charges the
Contractor can demonstrate to the satisfaction of the Government using
its standard record keeping system, have resulted from the termination.
The Contractor shall not be required to comply with the cost accounting
standards or contract cost principles for this purpose. This paragraph
does not give the Government any right to audit the Contractor's
records. The Contractor shall not be paid for any work performed or
costs incurred which reasonably could have been avoided.

\(m\) Termination for cause. The Government may terminate this contract,
or any part hereof, for cause in the event of any default by the
Contractor, or if the Contractor fails to comply with any contract terms
and conditions, or fails to provide the Government, upon request, with
adequate assurances of future performance. In the event of termination
for cause, the Government shall not be liable to the Contractor for any
amount for supplies or services not accepted, and the Contractor shall
be liable to the Government for any and all rights and remedies provided
by law. If it is determined that the Government improperly terminated
this contract for default, such termination shall be deemed a
termination for convenience.

\(n\) Title. Unless specified elsewhere in this contract, title to items
furnished under this contract shall pass to the Government upon
acceptance, regardless of when or where the Government takes physical
possession.

\(o\) Warranty. The Contractor warrants and implies that the items
delivered hereunder are merchantable and fit for use for the particular
purpose described in this contract.

\(p\) Limitation of liability. Except as otherwise provided by an
express warranty, the Contractor will not be liable to the Government
for consequential damages resulting from any defect or deficiencies in
accepted items.

\(q\) Other compliances. The Contractor shall comply with all applicable
federal, state and local laws, executive orders, rules and regulations
applicable to its performance under this contract.

\(r\) Compliance with laws unique to Government contracts. The
Contractor agrees to comply with 31 U.S.C. 1352 relating to limitations
on the use of appropriated funds to influence certain federal contracts;
18 U.S.C. 431 relating to officials not to benefit; 40 U.S.C. 3701,
et seq., Contract Work Hours and Safety Standards Act; 41 U.S.C. 51-58,
Anti-Kickback Act of 1986; 41 U.S.C. 265 and 10 U.S.C. 2409 relating to
whistleblower protections; 49 U.S.C. 40118, Fly American; and
41 U.S.C. 423 relating to procurement integrity.

\(s\) Order of precedence. Any inconsistencies in this solicitation or
contract shall be resolved by giving precedence in the following order:

\(1\) The schedule of supplies/services.

> \(2\) The Assignments, Disputes, Payments, Invoice, Other Compliances,
> and Compliance with Laws Unique to Government Contracts paragraphs of
> this clause.

\(3\) The clause at 52.212-5.

\(4\) Addenda to this solicitation or contract, including any license
agreements for computer software.

\(5\) Solicitation provisions if this is a solicitation.

\(6\) Other paragraphs of this clause.

\(7\) The Standard Form 1449.

\(8\) Other documents, exhibits, and attachments.

\(9\) The specification.

\(t\) Central Contractor Registration (CCR).

> \(1\) Unless exempted by an addendum to this contract, the Contractor
> is responsible during performance and through final payment of any
> contract for the accuracy and completeness of the data within the CCR
> database, and for any liability resulting from the Government's
> reliance on inaccurate or incomplete data. To remain registered in the
> CCR database after the initial registration, the Contractor is
> required to review and update on an annual basis from the date of
> initial registration or subsequent updates its information in the CCR
> database to ensure it is current, accurate and complete. Updating
> information in the CCR does not alter the terms and conditions of this
> contract and is not a substitute for a properly executed contractual
> document.
>
> \(2\) (i) If a Contractor has legally changed its business name,
> "doing business as" name, or division name (whichever is shown on the
> contract), or has transferred the assets used in performing the
> contract, but has not completed the necessary requirements regarding
> novation and change-of-name agreements in FAR Subpart 42.12, the
> Contractor shall provide the responsible Contracting Officer a minimum
> of one business day's written notification of its intention to
> (A) change the name in the CCR database; (B) comply with the
> requirements of Subpart 42.12; and (C) agree in writing to the
> timeline and procedures specified by the responsible Contracting
> Officer. The Contractor must provide with the notification sufficient
> documentation to support the legally changed name.
>
> \(ii\) If the Contractor fails to comply with the requirements of
> paragraph (t)(2)(i) of this clause, or fails to perform the agreement
> at paragraph (t)(2)(i)(C) of this clause, and, in the absence of a
> properly executed novation or change-of-name agreement, the CCR
> information that shows the Contractor to be other than the Contractor
> indicated in the contract will be considered to be incorrect
> information within the meaning of the "Suspension of Payment"
> paragraph of the electronic funds transfer (EFT) clause of this
> contract.
>
> \(3\) The Contractor shall not change the name or address for EFT
> payments or manual payments, as appropriate, in the CCR record to
> reflect an assignee for the purpose of assignment of claims (see
> Subpart 32.8 Assignment of Claims). Assignees shall be separately
> registered in the CCR database. Information provided to the
> Contractor's CCR record that indicates payments, including those made
> by EFT, to an ultimate recipient other than that Contractor will be
> considered to be incorrect information within the meaning of the
> "Suspension of payment" paragraph of the EFT clause of this contract.
>
> \(4\) Offerors and Contractors may obtain information on registration
> and annual confirmation requirements via the internet at
> [http://www.ccr.gov](http://www.ccr.gov/) or by calling 1-888-227-2423
> or 269-961-5757.

**END OF FAR 52.212-4, CONTRACT TERMS AND CONDITIONS---COMMERCIAL ITEMS
SECTION**

#  {#section-3 .unnumbered}

# C.5 ADDENDUM TO CLAUSE 52.212-4: ADDITIONAL COMMERCIAL ITEM CONTRACT TERMS AND CONDITIONS {#c.5-addendum-to-clause-52.212-4-additional-commercial-item-contract-terms-and-conditions .unnumbered}

## C.5.1 PLACE OF PERFORMANCE: 52.215-6 (OCT 1997) {#c.5.1-place-of-performance-52.215-6-oct-1997 .unnumbered}

\(a\) The offeror or respondent, in the performance of any contract
resulting from this solicitation, ⁪  intends, ⁪  does not intend \[check
applicable block\] to use one or more plants or facilities located at a
different address from the address of the offeror or respondent as
indicated in this proposal or response to request for information.

\(b\) If the offeror or respondent checks "intends" in paragraph (a) of
this provision, it shall insert in the following spaces the required
information:

  ---------------------------------------------------------------------- ----------------------------------------------------------------------
  [Place of Performance (Street Address, City, State, County, ZIP        [Name and Address of Owner and Operator of the Plant or Facility if
  Code)]{.smallcaps}                                                     Other than Offeror or Respondent]{.smallcaps}

                                                                         

                                                                         

                                                                         

  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_   \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_   \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  ---------------------------------------------------------------------- ----------------------------------------------------------------------

## C.5.2 OPTION TO EXTEND THE TERM OF THE CONTRACT: 52.217-9 (MAR 2000) Deviation {#c.5.2-option-to-extend-the-term-of-the-contract-52.217-9-mar-2000-deviation .unnumbered}

a\) The Government may extend the term of this contract by written
notice to the Contractor within 30 days prior to expiration of the
contract; provided that the Government gives the Contractor a
preliminary written notice of its intent to extend at least 60 days
before the contract expires. The preliminary notice does not commit the
Government to an extension.

\(b\) If the Government exercises this option, the extended contract
shall be considered to include this option clause.

\(c\) The total duration of this contract, including the exercise of any
options under this clause, shall not exceed 12 years.

## C.5.3 AVAILABILITY OF FUNDS FOR TASK ORDERS: CITC-FCXC-360 (MAR 2006)42.90342.903 {#c.5.3-availability-of-funds-for-task-orders-citc-fcxc-360-mar-200642.90342.903 .unnumbered}

Funds are not presently available for any task orders placed under this
contract. The Government's obligation under this contract is contingent
upon the availability of appropriated funds from which payment for task
order purposes can be made. No legal liability on the part of the
Government for any payment may arise until funds are available to the
ordering Contracting Officer for the agency/organization task order and
until the Contractor receives notice of such availability, to be
confirmed in writing by the ordering Contracting Officer.

## C.5.4 BANKRUPTCY: 52.242-13 (JUL 1995) (DEVIATION)42.903 {#c.5.4-bankruptcy-52.242-13-jul-1995-deviation42.903 .unnumbered}

In the event the Contractor enters into proceedings relating to
bankruptcy, whether voluntary or involuntary, the Contractor agrees to
furnish, by certified mail or electronic commerce method authorized by
the contract, written notification of the bankruptcy to the Contracting
Officer responsible for administering the contract. This notification
shall be furnished immediately upon the initiation of the proceedings
relating to bankruptcy filing. This notification shall include the date
on which the bankruptcy petition was filed, the identity of the court in
which the bankruptcy petition was filed, and a listing of Government
contract numbers and contracting offices for all Government contracts
against which final payment has not been made. This obligation remains
in effect until final payment under this contract.

## C.5.5 AUTHORIZED DEVIATIONS IN CLAUSES (DEVIATION FAR 52.252-6) (SEP 1999)  {#c.5.5-authorized-deviations-in-clauses-deviation-far-52.252-6-sep-1999 .unnumbered}

(a) Deviations to FAR clauses.

> (1) This solicitation or contract indicates any authorized deviation
> to a Federal Acquisition Regulation (48 CFR Chapter 1) clause by the
> addition of "(DEVIATION)" after the date of the clause, if the clause
> is not published in the General Services Administration Acquisition
> Regulation (48 CFR Chapter 5).
>
> (2) This solicitation indicates any authorized deviation to a Federal
> Acquisition Regulation (FAR) clause that is published in the General
> Services Administration Acquisition Regulation by the addition of
> "(DEVIATION (FAR clause no.))" after the date of the clause.

(b) Deviations to GSAR clauses. This solicitation indicates any
authorized deviation to a General Services Administration Acquisition
Regulation clause by the addition of "(DEVIATION)" after the date of the
clause.

(c) "Substantially the same as" clauses. Changes in wording of clauses
prescribed for use on a "substantially the same as" basis are not
considered deviations.

## C.5.6 REQUIREMENTS FOR COST OR PRICING DATA OR INFORMATION OTHER THAN COST OR PRICING DATA: 52.215-20 (OCT 1997) ALTERNATE IV (OCT 1997) {#c.5.6-requirements-for-cost-or-pricing-data-or-information-other-than-cost-or-pricing-data-52.215-20-oct-1997-alternate-iv-oct-1997 .unnumbered}

\(a\) Submission of cost or pricing data is not required.

\(b\) Provide information described below:

> \(1\) An offer prepared and submitted in accordance with the provision
> in Section D.1 Instructions to Offerors -- Commercial Items (Jan 2006)
> 52.212-1;
>
> \(2\) Information regarding the offeror's commercial pricing practices
> submitted in the format provided in this solicitation in accordance
> with the instructions in the solicitation; and
>
> \(3\) Any additional supporting information requested by the
> Contracting Officer to determine whether the price(s) offered is fair
> and reasonable.
>
> \(4\) By submission of an offer in response to this solicitation or a
> request for modification, the offeror grants the Contracting Officer
> or an authorized representative the right to examine additional
> information necessary to determine the reasonableness of the price
> and/or to determine the cost realism of competing offers or to
> evaluate competing approaches. The Contracting Officer shall, to the
> maximum extent practicable, limit the scope of the request to include
> only information that is in the form regularly maintained by the
> offeror in commercial operations.

## C.5.7 REQUIREMENTS FOR COST OR PRICING DATA OR INFORMATION OTHER THAN COST OR PRICING DATA---MODIFICATIONS: 52.215-21 (OCT 1997) (ALTERNATE IV---OCT 1997)  {#c.5.7-requirements-for-cost-or-pricing-data-or-information-other-than-cost-or-pricing-datamodifications-52.215-21-oct-1997-alternate-ivoct-1997 .unnumbered}

\(a\) Submission of cost or pricing data is not required.

\(b\) Provide information described below.

Information required shall be in accordance with the provisions of
clause REQUIREMENTS FOR COST OR PRICING DATA OR INFORMATION OTHER THAN
COST OR PRICING DATA clause found elsewhere in this solicitation.

## C.5.8 TYPE OF CONTRACT: 52.216-1 (APR 1984)  {#c.5.8-type-of-contract-52.216-1-apr-1984 .unnumbered}

The government contemplates award of Fixed Price Indefinite Delivery,
Indefinite Quantity (IDIQ) contracts resulting from this solicitation.

## C.5.9 INDEFINITE QUANTITY: 52.216-22 (OCT 1995)  {#c.5.9-indefinite-quantity-52.216-22-oct-1995 .unnumbered}

\(a\) This is an indefinite-quantity contract for the supplies or
services specified and effective for the period stated. The quantities
of supplies and services specified in the contract are estimates only
and are not purchased by this contract.

\(b\) Delivery or performance shall be made only as authorized by orders
issued in accordance with the Ordering clause. The Contractor shall
furnish to the government, when and if ordered, the supplies or services
specified in the contract. The Government shall order at least the
quantity of supplies or services designated in the contract as the
\"minimum.\"

\(c\) Except for any limitations on quantities in the Guaranteed Minimum
clause or Order Limitations clause, there is no limit on the number of
orders that may be issued. The Government may issue orders requiring
delivery to multiple destinations or performance at multiple locations.

\(d\) Any order issued during the effective period of this contract and
not completed within that period shall be completed by the Contractor
within the time specified in the order. The contract shall govern the
Contractor\'s and Government\'s rights and obligations with respect to
that order to the same extent as if the order were completed during the
contract\'s effective period.

## C.5.10 SINGLE OR MULTIPLE AWARDS: 52.216-27 (OCT 1995)  {#c.5.10-single-or-multiple-awards-52.216-27-oct-1995 .unnumbered}

The Government may elect to award a single delivery order contract or
task order contract or to award multiple delivery order contracts or
task order contracts for the same or similar supplies or services to two
or more sources under this solicitation.

## C.5.11 NOTICE TO THE GOVERNMENT OF LABOR DISPUTES: 52.222-1(FEB 1997)  {#c.5.11-notice-to-the-government-of-labor-disputes-52.222-1feb-1997 .unnumbered}

If the Contractor has knowledge that any actual or potential labor
dispute is delaying or threatens to delay the timely performance of this
contract, the Contractor shall immediately give notice, including all
relevant information, to the Contracting Officer.

## C.5.12 INTEREST: 52.232-17 (JUN 1996)  {#c.5.12-interest-52.232-17-jun-1996 .unnumbered}

\(a\) Except as otherwise provided in this contract under a Price for
Defective Cost or Pricing Data clause or a Cost Accounting Standards
clause, all amounts that become payable by the Contractor to the
Government under this contract shall bear simple interest from the date
due until paid unless paid within 30 days of becoming due. The interest
rate shall be the interest rate established by the Secretary of the
Treasury as provided in Section 12 of the Contract Disputes Act of 1978
(Public Law 95‑563), which is applicable to the period in which the
amount becomes due, as provided in paragraph (b) of this clause, and
then at the rate applicable for each six‑month period as fixed by the
Secretary until the amount is paid.

\(b\) Amounts shall be due at the earliest of the following dates:

\(1\) The date fixed under this contract.

> \(2\) The date of the first written demand for payment consistent with
> this contract, including any demand resulting from a default
> termination.
>
> \(3\) The date the Government transmits to the Contractor a proposed
> supplemental agreement to confirm completed negotiations establishing
> the amount of debt.
>
> \(4\) If this contract provides for revision of prices, the date of
> written notice to the Contractor stating the amount of refund payable
> in connection with a pricing proposal or a negotiated pricing
> agreement not confirmed by contract modification.

\(c\) The interest charge made under this clause may be reduced under
the procedures prescribed in 32.614‑2 of the Federal Acquisition
Regulation in effect on the date of this contract.

## C.5.13 F.O.B. DESTINATION: 52.247-34 (NOV 1991) {#c.5.13-f.o.b.-destination-52.247-34-nov-1991 .unnumbered}

\(a\) The term \"f.o.b. destination,\" means---Free of expense to the
Government delivered and laid down within the doors of the consignee's
premises, including delivery to specific rooms within a building if so
specified.

\(b\) The Contractor shall:

\(1\) Prepare the shipment in conformance with standard commercial
practice;

> \(2\) Deliver the shipment in good order and condition to the point of
> delivery specified in the task order or master contract;
>
> \(3\) Be responsible for any loss of and/or damage to the goods
> occurring before receipt of the shipment by the consignee at the
> delivery point specified in the task order or master contract;

\(4\) Pay and bear all charges to the specified point of delivery.

\(c\) The Contractor shall be responsible for mailing and shipping costs
including costs for overnight or express mail deliveries.

## C.5.14 CONTRACT TERMS AND CONDITIONS APPLICABLE TO GSA ACQUISITION OF COMMERCIAL ITEMS: 552.212-71 (JUL 2003) {#c.5.14-contract-terms-and-conditions-applicable-to-gsa-acquisition-of-commercial-items-552.212-71-jul-2003 .unnumbered}

The Contractor agrees to comply with any provision or clause that is
incorporated herein by reference to implement agency policy applicable
to acquisition of commercial items or components. The provision or
clause in effect based on the applicable regulation cited on the date
the solicitation is issued applies unless otherwise stated herein. The
following provisions and clauses are incorporated by reference:

(a) *Provisions*.

  --------------------------- -------------------------------------------
  [     ]{.underline}         Qualifications of Offerors
  552.237-70                  

  --------------------------- -------------------------------------------

(b) *Clauses*.

  ---------------------------------- -----------------------------------------
  [    X ]{.underline} 552.203- 71   Restriction on Advertising

  [     ]{.underline}  552.211-73    Marking

  [     X]{.underline} 552.215-70    Examination of Records by GSA

  [     ]{.underline}  552.215-71    Examination of Records by GSA (Multiple
                                     Award Schedule)

  [    X ]{.underline} 552.215-72    Price Adjustment---Failure to Provide
                                     Accurate Information

  [     ]{.underline}  552.219-70    Allocation of Orders---Partially
                                     Set-Aside Items

  [     ]{.underline}  552.228-70    Workers' Compensation Laws

  [    ]{.underline}X 552.229-70     Federal, State, and Local Taxes

  [    X]{.underline} 552.232-8      Discounts for Prompt Payment

  [     ]{.underline}  552.232-23    Assignment of Claims

  [X]{.underline} 552.232-76         Payments by Electronic Funds Transfer

  [     ]{.underline} 552.232-71     Adjusting Payments

  [     ]{.underline} 552.232-72     Final Payment

  [  X]{.underline} 552.232-73       Availability of Funds

  [   ]{.underline} 552.232-78       Payment Information

  [     ]{.underline} 552.237-71     Qualifications of Employees

  [     ]{.underline} 552.238-71     Submission and Distribution of Authorized
                                     FSS Schedule Price List

  [     ]{.underline} 552.238-74     Industrial Funding Fee and Sales
                                     Reporting

  [     ]{.underline} 552.238-75     Price Reductions

  [     ]{.underline} 552.242-70     Status Report of Orders and Shipments

  [     ]{.underline} 552.243-72     Modifications (Multiple Award Schedule)

  [     ]{.underline} 552.246-73     Warranty---Multiple Award Schedule

  [     ]{.underline} 552.246-76     Warranty of Pesticides
  ---------------------------------- -----------------------------------------

## C.5.15 INDUSTRIAL FUNDING FEE (IFF): CITC-FCXC-370 (MAR 2006) {#c.5.15-industrial-funding-fee-iff-citc-fcxc-370-mar-2006 .unnumbered}

The Contractor shall provide a proposal which will provide each
participating agency/organization and level a sales refund of 8 basis
points, based on Net Charge Volume, as calculated in B.4.1 Sales Refund
and paid directly to the agency/organization level as described below.
The Contractor shall ensure that any financial refund offered to each
agency/organization level fully covers GSA's IFF for each business line
offered.

The Contractor shall withhold four (4) basis points of net charge volume
of the agency/organization level's financial refund under each business
line ordered and shall withhold 56 cents of each flat fee charged on non
interchange based transactions. The Contractor shall remit all
withholdings to GSA by the 15th calendar day of each fiscal year quarter
to industrially fund the programs. If the 15^th^ calendar day of each
fiscal year quarter falls on a weekend or federal holiday, payment shall
be remitted by the next business day. This is GSA's Industrial Funding
Fee (IFF) and serves to cover GSA's costs charged to
agencies/organizations in providing and administering the GSA SmartPay®
Program. GSA reserves the right to revise up or down the industrial
funding fee during the contract period not to exceed 6 basis points of
an agency's/organization's and level's net charge volume for each
business line. Any such revision to the IFF will be based upon GSA's
review of program volume growth, expense in administering the program,
agency/organization participation, etc. This review is done twice each
fiscal year. The Contractor shall have the ability to revise the IFF
accordingly. The Contractor shall remit GSA's IFF electronically via ACH
or wire transfers to the following address:

ACH Payments:

General Services Administration

Financial Control Branch (6BCD)

1500 East Bannister Road

Kansas City, MO 64131

Wire Transfers:

J.P. Morgan Chase

Attn: Lock Box 73221

525 West Monroe Suite 0239

Chicago, IL 60670

The Contractor shall utilize an addendum to the ACH or wire transfer
that contains "SP2IFF" in order for GSA to identify the payment.

The remaining basis points shall be remitted to the appropriate
agency/organization and level as described in B.4.

## C.5.16 RESERVED {#c.5.16-reserved .unnumbered}

## C.5.17 MODIFICATIONS (MASTER CONTRACTS): CITC-FCXC-380 (MAR 2006) {#c.5.17-modifications-master-contracts-citc-fcxc-380-mar-2006 .unnumbered}

\(a\) General. The Contractor may request a master contract modification
by submitting a request to the GSA Contracting Officer for approval. A
separate request should be submitted for each type of proposed
modification. At a minimum, every request shall describe the proposed
change(s) and provide the rationale for the requested change(s).

\(b\) Types of Modifications:

\(1\) Additional items or services within a business line:

\(i\) A request for an exemption from the requirement to submit cost and
pricing data shall be provided. To add items or services, submit the
request to the GSA Contracting Officer.

\(ii\) Price information for the new item(s) or new services must be
provided. Specifically, submit the following information: Name of
item/service, evidence of commercial selling price, and price offered to
the Government.

\(iii\) A full description of the new items or services must be
provided.

\(2\) Additional Business Line. The Contractor may not offer any new
business lines.

\(3\) Deletions. The Contractor(s) may delete a product or service under
a Contract Line Item Number with GSA Contracting Officer approval. The
Contractor(s) shall provide an explanation for the deletion (e.g.,
obsolete technology). The Government reserves the right to reject any
subsequent offer of the same item or a substantially equal item at a
higher price during the same contract period, if the GSA Contracting
Officer finds the higher price to be unreasonable when compared with the
deleted item.

\(4\) Any major change or enhancement related to the resident platform
that is brought about by program volume or technological growth.

\(5\) Any change in key personnel.

\(6\) Any other change required or allowed by the contract.

\(c\) Effective dates. The effective date of any modification is the
date specified in the modification.

\(d\) Electronic file updates. The Contractor shall update electronic
file submissions to reflect all modifications.

\(e\) Notification of Master Contract Modification to
Agencies/Organizations: The Contractor shall distribute a notification
to participating agencies/organizations that reflects accepted changes
within 15 calendar days after the effective date of the modification. At
a minimum, distribution shall be made to these ordering activities
utilizing the service which changed.

## C.5.18 ORDER LIMITATIONS: CITC-FCXC-390 (MAR 2006) {#c.5.18-order-limitations-citc-fcxc-390-mar-2006 .unnumbered}

\(a\) Minimum order. The Contractor shall provide services for all
standard task orders. When the Government requires supplies or services
for tailored task orders covered by this contract in an amount less than
the minimum specified in C.5.28.6 Minimum Task Order Size for Tailored
Task Requests and Orders, the Government is not obligated to purchase,
nor is the Contractor obligated to furnish, those supplies or services
under the master contract(s). However, offerors may, if willing to
accept smaller orders, specify a smaller amount in their offers. If a
smaller amount is offered, it is mutually agreed that the Contractor
will accept such orders and specify the smaller minimum order limitation
in the applicable Contractor publications. If the offeror fails to
specify a smaller amount, the Government may place orders for a smaller
amount. Such orders shall be deemed to be accepted by the Contractor,
unless returned to the ordering office within five (5) business days
after receipt by the Contractor.

\(b\) Maximum task order. The maximum order will be negotiated
individually for each agency/organization task order.

\(c\) Total orders placed against each master contract shall not exceed
\$5 trillion over the transactional period of performance.

## C.5.19 CHANGES---FIXED-PRICE: 52.243-1 (AUG 1987)  {#c.5.19-changesfixed-price-52.243-1-aug-1987 .unnumbered}

\(a\) The Contracting Officer may at any time, by written order, and
without notice to the sureties, if any, make changes within the general
scope of this contract in any one or more of the following:

\(1\) Description of services to be performed.

\(2\) Time of performance (i.e., hours of the day, days of the week,
etc.).

\(3\) Place of performance of the services.

\(4\) Drawings, designs, or specifications when the supplies to be
furnished are to be specially manufactured for the Government in
accordance with the drawings, designs, or specifications.

\(5\) Method of shipment or packing of supplies.

\(6\) Place of delivery.

\(b\) If any such change causes an increase or decrease in the cost of,
or the time required for, performance of any part of the work under this
contract, whether or not changed by the order, the Contracting Officer
shall make an equitable adjustment in the contract price, the delivery
schedule, or both, and shall modify the contract.

\(c\) The Contractor must assert its right to an adjustment under this
clause within 30 days from the date of receipt of the written order.
However, if the Contracting Officer decides that the facts justify it,
the Contracting Officer may receive and act upon a proposal submitted
before final payment of the contract.

\(d\) If the Contractor\'s proposal includes the cost of property made
obsolete or excess by the change, the Contracting Officer shall have the
right to prescribe the manner of the disposition of the property.

\(e\) Failure to agree to any adjustment shall be a dispute under the
Disputes clause. However, nothing in this clause shall excuse the
Contractor from proceeding with the contract as changed.

## C.5.20 TERMINATION OF TASK ORDERS: CITC-FCXC-400 (MAR 2006) {#c.5.20-termination-of-task-orders-citc-fcxc-400-mar-2006 .unnumbered}

Any ordering office may, in respect to any one or more task orders
placed by it under the contract, exercise the same right of termination
as described in C.4.1 Contract Terms and Conditions-Commercial Items
(SEPT 2005) 52.212-4 Deviation (SEPT 2006) subparagraph (l) Termination
for the Government's convenience, and subparagraph (m) Termination for
Cause.

## C.5.21 ELECTRONIC COMMERCE---FACNET: I-FSS-599 (APR 1997) FSS {#c.5.21-electronic-commercefacnet-i-fss-599-apr-1997-fss .unnumbered}

\(a\) General Background. The Federal Acquisition Streamlining Act
(FASA) of 1994 establishes the Federal Acquisition Computer Network
(FACNET) requiring the Government to evolve its acquisition process from
one driven by paperwork into an expedited process based on electronic
commerce/electronic data interchange (EC/EDI). EC/EDI means more than
merely automating manual processes and eliminating paper transactions.
It can and will help to move business processes (e.g., procurement,
finance, logistics) into a fully electronic environment and
fundamentally change the way organizations operate.

\(b\) Trading Partners and Value-Added Networks (VAN's). Within the
FACNET architecture, electronic documents (e.g., orders, invoices) are
carried between the Federal Government\'s procuring office and
Contractors (now known as \"trading partners\"). These transactions are
carried by commercial telecommunications companies called Value-Added
Networks (VAN's). Federal Government transactions are provided only to
those VAN's that have been certified by DOD and connected to FACNET.

EDI can be done using commercially available hardware, software, and
telecommunications. The selection of a VAN is a business decision
Contractors must make. There are many different VAN's which provide a
variety of electronic services and different pricing strategies. If your
VAN only provides communications services, you may also need a software
translation package.

\(c\) Registration Instructions. DOD will require Contractors to
register as trading partners to do business with the Government. This
policy can be reviewed via the INTERNET at
**http://acq.osd.mil/ec/nwsltr.html**.

To do EDI with the Government, Contractors must register as a trading
partner. Contractors will provide regular business information, banking
information, and EDI capabilities to all agencies in this single
registration. A central repository of all trading partners, **called the
Central Contractor Registration (CCR)**, has been developed. All
Government procuring offices and other interested parties will have
access to this central repository. The database is structured to
identify the types of data elements which are public information and
those which are confidential and not releasable.

To register, Contractors must provide their Dun and Bradstreet (DUNS)
number. The DUNS number is available by calling 1(800)333-0505. It is
provided and maintained free of charge and only takes a few minutes to
obtain. Contractors will need to provide their Tax Identification Number
(TIN). The TIN is assigned by the Internal Revenue Service by calling
1(800)829-1040. Contractors will also be required to provide information
about company bank or financial institution for electronic funds
transfer (EFT).

Contractors may register through their Value Added Network (VAN) using
an American National Standards Institute (ANSI) ASC X12 838 transaction
set, called a \"Trading Partner Profile.\" A transaction set is a
standard format for moving electronic data. VAN's will be able to assist
Contractors with registration. A list of certified VAN's and software
providers is available from the Department of Defense (DOD) by calling
1(800) EDI-3414, or from the world wide web at
**http://www.acq.osd.mil/ec/van_list.html**. Contractors who wish to
register without going through a VAN may do so via the INTERNET at
**http://ccr.edi.disa.mil**.

\(d\) Implementation Conventions. All EDI transactions must comply with
the Federal Implementation Conventions (IC's). Many VAN's and software
providers have already built the IC requirements into their products. If
you need to see the IC's, they are available on a registry maintained by
the National Institute of Standards and Technology (NIST). It is
accessible via the INTERNET at
**http://snad.ncsl.nist.gov/dartg/edi/fededi.html**. IC's are available
for common business documents such as Purchase Order, Price Sales
Catalog, Invoice, and Request for Quotes, etc.

\(e\) Additional Information. GSA has additional information available
for who are interested in starting to use EC/EDI. Contact the
Contracting Officer for a copy of the latest handbook. Several resources
are available to vendors to assist in implementing EC/EDI; specific
addresses are available in the handbook or from the Contracting Officer:

> \(1\) Electronic Commerce Resource Centers (ECRC's) are a network of
> U.S. Government‑sponsored centers that provide EC/EDI training and
> support to the Contractor community. They are found in over a dozen
> locations around the country.
>
> \(2\) Procurement Technical Assistance Centers (PTAC's) and Small
> Business Development Centers (SBDC's) provide management assistance to
> small business owners. Each state has several locations.
>
> \(3\) Most major U.S. cities have an EDI user group of companies who
> meet periodically to share information on EDI‑related subjects.

\(f\) [**GSA** *Advantage!™*]{.underline}*.*

> \(1\) **GSA** *Advantage!™* will use this FACNET system to receive
> catalogs, invoices and text messages; and to send purchase orders,
> application advice, and functional acknowledgments. **GSA**
> *Advantage!™* enables customers to:
>
> \(i\) Perform database searches across all contracts by manufacturer;
> manufacturer's model/part number; vendor; and generic product
> categories.
>
> \(ii\) Generate their own EDI delivery orders to Contractors, generate
> EDI delivery orders from the Federal Supply Service to Contractors*,*
> or download files to create their own delivery orders.
>
> \(iii\) Use the Federal purchase card(s).
>
> \(2\) **GSA** *Advantage!™* may be accessed via the GSA Home Page. The
> INTERNET address is: **http://www.gsa.gov**.

## C.5.22 INTERPRETATION OF MASTER CONTRACT REQUIREMENTS: CITC-FCXC-410 (MAR 2006) {#c.5.22-interpretation-of-master-contract-requirements-citc-fcxc-410-mar-2006 .unnumbered}

No interpretation of any provision of this master contract, including
applicable specifications, shall be binding on the Government unless
furnished or agreed to in writing by the GSA Contracting Officer or
his/her designated representative.

## C.5.23 ORGANIZATIONAL CONFLICT OF INTEREST: CITC-FCXC-420 (MAR 2006) {#c.5.23-organizational-conflict-of-interest-citc-fcxc-420-mar-2006 .unnumbered}

Based on the nature of work anticipated under this effort, the GSA
Contracting Officer sees a potential conflict of interest in that, as
described in FAR 9-505, the Contractor may be providing systems
engineering and technical direction or preparing specifications or work
statements at the task order level.

At the time of proposal submission and at the time of task order
placement, the Contractor shall identify and describe to the GSA
Contracting Officer or agency/organization any potential organizational
conflict of interest or unfair competitive advantage it may have in
providing the services requested under this solicitation as a result of
its own actions or those actions of a marketing consultant. For example,
if a Contractor was involved in development of the statement of work or
card system, it would have a conflict of interest in providing the
services/system. The term marketing consultant means any independent
Contractor who furnishes advice, information, direction, or assistance
to an offeror or any other Contractor in support of the preparation or
submission of an offer for a Government contract by that offeror. An
independent Contractor is not a marketing consultant when rendering the
services described in FAR 9.501. The term organizational conflict of
interest means that because of other activities or relationships with
other persons, a person is unable or potentially unable to render
impartial assistance or advice to the Government, or the person's
objectivity in performing the contract work is or might be otherwise
impaired, or a person has an unfair competitive advantage.

If an organizational conflict of interest is deemed to exist for systems
engineering and technical direction, the Contractor shall be restricted
from furnishing the system or any of its major components or be a
subcontractor or consultant to a supplier of the system or any of its
major components as described in FAR 9.505-1. If an organizational
conflict of interest is deemed to exist for preparing specifications or
work statements, the Contractor shall be restricted from furnishing the
services in question, either as a prime Contractor or as a
subcontractor, for a reasonable period of time including, at least, the
duration of the initial task order as described in FAR 9.505-2.

## C.5.24 AUTHORIZED NEGOTIATORS: CITC-FCXC-430 (MAR 2006)  {#c.5.24-authorized-negotiators-citc-fcxc-430-mar-2006 .unnumbered}

The offeror represents that the following persons are authorized to
negotiate on its behalf with the Government in connection with this
request for proposals **FOR THE MASTER CONTRACT** (list names, titles,
telephone numbers, and electronic mail address of the authorized
negotiators).

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

The offeror represents that the following persons are authorized to
negotiate on its behalf with the Government in connection with
**INDIVIDUAL TASK ORDERS UNDER THE MASTER CONTRACT** (list names,
titles, telephone numbers, and electronic mail address of the authorized
negotiators).

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

## C.5.25 CONTRACT ADMINISTRATION PLAN: CITC-FCXC-440 (MAR 2006) {#c.5.25-contract-administration-plan-citc-fcxc-440-mar-2006 .unnumbered}

Offerors are required to submit with their proposal, a description of
their contract administration plan. This shall include, at a minimum,
who will administer the contract, who has signature authority to
financially commit and contractually bind the company for contract
modifications, along with names, titles, addresses, telephone and
facsimile numbers, and e-mail addresses.

Administration of Contract:

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Signature Authority:

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

NOTE: A contract modification is required to change the contact for
contract administration.

## C.5.26 GOVERNMENT POINTS OF CONTACT: CITC-FCXC-450 (MAR 2006) {#c.5.26-government-points-of-contact-citc-fcxc-450-mar-2006 .unnumbered}

##  {#section-4 .unnumbered}

Designated Points of Contact are:

+--------------------------+-------------------------------------------+
| **Purchase Card**        | David Shea                                |
|                          |                                           |
| **Travel Card**          | GSA SmartPay® Office                      |
|                          |                                           |
| **Fleet Card**           | 2200 Crystal Drive, Suite 706             |
|                          |                                           |
| **Integrated Card**      | Arlington, VA 20406                       |
|                          |                                           |
|                          | Tel: (703) 605-2867                       |
|                          |                                           |
|                          | Fax: (703) 605-9843                       |
|                          |                                           |
|                          | e-mail: david.shea@gsa.gov                |
+--------------------------+-------------------------------------------+
|                          |                                           |
+--------------------------+-------------------------------------------+
| **Contracting Officer**  | Bertha Gelhaus                            |
|                          |                                           |
|                          | GSA SmartPay® Office                      |
|                          |                                           |
|                          | 2200 Crystal Drive, Suite 706             |
|                          |                                           |
|                          | Arlington, VA 20406                       |
|                          |                                           |
|                          | Tel: (703) 605-2865                       |
|                          |                                           |
|                          | Fax: (703) 605-9843                       |
|                          |                                           |
|                          | email: bertha.gelhaus@gsa.gov             |
+--------------------------+-------------------------------------------+
|                          |                                           |
+--------------------------+-------------------------------------------+
| **A/OPC**                | As Determined by the Agency/Organization  |
+--------------------------+-------------------------------------------+

##  {#section-5 .unnumbered}

## C.5.27 GSA CONTRACTING OFFICER\'S AUTHORITY: CITC-FCXC-460 (MAR 2006)  {#c.5.27-gsa-contracting-officers-authority-citc-fcxc-460-mar-2006 .unnumbered}

The GSA Contracting Officer is the only person authorized to make any
changes in any of the requirements of the master contract, and
notwithstanding any provisions contained elsewhere in this contract,
said authority remains solely with the GSA Contracting Officer. In the
event the Contractor makes any changes to the master contract at the
direction of any person other than the GSA Contracting Officer, the
change will be considered to have been made without authority and no
adjustment will be made in the master contract price to cover any
increase in costs incurred as a result thereof.

The GSA Contracting Officer is the only individual who can legally
commit or obligate the Government to the expenditure of public funds for
the master contract. No cost chargeable to the proposed master contract
can be incurred before award of the contract or specific authorization
from the GSA Contracting Officer.

## C.5.28 ORDERING: CITC-FCXC-470 (MAR 2006) {#c.5.28-ordering-citc-fcxc-470-mar-2006 .unnumbered}

C.5.28.1 *Definitions:* The following definitions are provided:

**Fair Opportunity:** Reviewing all qualified master Contractors for
potential award. This can be accomplished through agency/organization
review of the presentation packages, the task order guide, or contact
with master Contractors.

**Fair Opportunity Exceptions:** The requirement for fair opportunity
does not apply to orders above the micro-purchase threshold where the
ordering Contracting Officer determines that: (1) the need for the
services or property ordered is of such unusual urgency that providing
such opportunity to all such Contractors would result in unacceptable
delays in fulfilling that need; (2) only one such Contractor is capable
of providing the services or property required at the level of quality
required because the services or property ordered are unique or highly
specialized; (3) the task order should be issued on a sole-source basis
in the interest of economy and efficiency because it is a logical
follow-on to a task order already issued on a competitive basis provided
that all awardees were given a fair opportunity to be considered for the
original order; or (4) it is necessary to place the order with a
particular Contractor in order to satisfy a minimum guarantee. **\
**

**Task Order Guide:** A government-designed and issued publication that
summarizes master contract terms and conditions and summarizes awarded
contracts. Includes a matrix of Contractor(s) offerings in the areas of
contract line item numbers; additional product and service offerings;
value added products and service offerings; type of electronic access
and specifications; an indication of how current the program and
transaction data is; strengths; past performance rating; price; etc.

**Qualified Contractor:** Those master contract awardees that meet
agency/organization requirements. See example 1 of C.5.28.23 Examples of
Task Order Award Process.

**Standard Task Order:** An agency's/organization's written or
electronic order for the products and services as described
(off-the-shelf) in the Task Order Guide or the Contractor's presentation
package. The standard task order is the document that starts the
implementation timeframes described in the Schedule of Services.
Agencies/organizations will only issue a standard task order when they
have selected the awardee. The standard task order is NOT a request for
additional information from the Contractors. If an agency/organization
is still in the process of reviewing master Contractors, they may
contact the Contractors for additional information, as desired.

**Tailored Task Request:** An agency/organization written or electronic
task request for a proposal to provide the products and services similar
to those described in the task order guide or the Contractor's
presentation package, but tailored to the agency's/organization's
requirements. The tailored task request is not an actual task order\--it
is the agency's/organization's request for proposal from master contract
awardees. Agencies/organizations will only issue a tailored task request
when they have developed their performance work statement, evaluation
factors, relative importance of evaluation factors, and methodology for
award of the task order.

**Tailored Task Order Proposal:** The Contractor's bona-fide proposal
describing how it intends to accomplish the agency's/organization's
requirements stated in the tailored task request and at what price.

**Tailored Task Order**: An agency's/organization's written or
electronic order for the tailored products and services at the
negotiated price.

C.5.28.2 *Menu-Driven Options:* In order to ease the administrative
burden to ordering agencies/organizations and Contractors, the GSA has
devised menu-driven options of various products and services. These
menu-driven options allow agencies/organizations to review Contractor
capabilities based on requirements stated herein and place an order with
the Contractor that best meets the agency's/organization's needs at the
price stipulated in Block 19-24 of the SF 1449, Contract Line Item
Numbers (CLINs).

C.5.28.3 *Task Orders:* It is not possible to accurately estimate the
number or volume of task orders that will be provided during the
contract term. All costs associated with the marketing, development,
proposal preparation, presentation, submission, and negotiation in
response to any task request or task order shall be at the Contractor's
expense. All travel costs associated with task order process shall be
borne by the Contractor.

C.5.28.4 *Order Placement:* Each agency's/organization's Chief Financial
Officer (CFO), Chief Acquisition Officer (CAO), and Senior Procurement
Executive (SPE), or designees of each, will be responsible for making
the decision on how the agency/organization will place a task order for
his/her agency/organization. The CFO, CAO, and SPE, or designees, may
allow various organizational elements to place their task order directly
with the Contractor or may ask GSA to do so on their behalf.

For orders more than the micropurchase threshold, agencies/organizations
are required to review all qualified Contractors using either the task
order guide or Contractor presentation packages prior to placing their
task order.

C.5.28.5 *Minimum Task Order Size for Standard Task Requests/Orders:*
There is no minimum task order size for standard task requests/orders.
The Contractor shall provide services for all standard task orders.

C.5.28.6 *Minimum Task Order Size for Tailored Task Requests and
Orders:* The minimum task order size for tailored task requests and
orders is as follows:

a)  Fleet Card: \$300,000 annual charge volume;

b)  Travel Card: \$3,000,000 annual charge volume;

c)  Purchase Card: \$3,000,000 annual charge volume; and

d)  Integrated Card: The annual charge volume will be that of the
    business lines being integrated.

**The Contractor may accept tailored task orders that are less than the
minimum charge volume specified**. Should the Contractor elect not to
accept a task order less than the minimum charge volume, the Contractor
shall submit a "no offer" response including a brief statement as to the
reason why they chose not to respond.

C.5.28.7 *Minimum Length of Initial Task Orders (both standard and
tailored):* For the agency's/organization's [initial]{.underline} task
order placed against the master contract, the minimum task order length
for both standard and tailored task orders is 2 years or the duration of
the master contract, whichever is sooner, unless otherwise specified.
Agency/organization task orders may contain options to renew the initial
task order; however, the task order shall not exceed the period of the
master contract.

Subsequent agency/organization task orders are not required to have any
minimum length, but must not exceed the transactional period.

**The Contractor may accept initial task orders placed against the
master contract that are less than the minimum length specified.**
Should the Contractor elect not to accept a task order less than the
minimum length, the Contractor shall submit a "no offer" response
including a brief statement as to the reason why they chose not to
respond.

C.5.28.8 *Maximum Length of Task Orders (both standard and tailored):*
Agency/organization task orders may not exceed the master contract
length. The maximum agency/organization task order for the initial order
placement may be a maximum of 4 years with 1 four-year option and 1
three-year option to renew, or duration of master contract length,
whichever is sooner. The agency/organization task order may vary from
the master contract for the base period and option periods (e.g. an
agency/organization may choose to have a two year base period and one
year option periods) as long as the task order meets the minimum two
year requirement for initial task order and does not exceed the duration
of the master contract.

C.5.28.9 *Task Request/Order Development Assistance:* GSA offers all
agencies/organizations standard and tailored task order development
assistance, upon request, at no additional cost to the
agency/organization.

C.5.28.10 *Task Request/Order Placement Assistance:*

a\) Contractor Provided Order Placement Assistance:
Agencies/organizations are encouraged to pool their standard and
tailored task orders together to obtain maximum benefits. The Contractor
shall, upon request, facilitate agencies/organizations to pool orders.
This includes comparing agency/organization requirements it receives to
find similarities in requirements and suggesting a match, providing
points of contact, and telephone numbers.

b\) GSA and Other Agency/Organization Provided Order Placement
Assistance: At the agency's/organization's request and as described
below, GSA will facilitate any pooling effort desired for both standard
and tailored task orders. A list of interested pooling parties and/or
agency/organization task orders may be available on the GSA SmartPay®
website for agencies to review and obtain ideas from. **GSA will not
submit orders to any particular Contractor to satisfy a guaranteed
minimum**. Additionally, agencies/organizations may request assistance
from another agency/organization in tagging-along with that
agency's/organization's task order.

> 1\) Order Assistance: For agencies/organizations that want to pool
> their task orders together without GSA or Contractor assistance, GSA
> will make available on the GSA SmartPay® website a list of
> agencies/organizations interested in pooling along with points of
> contact and telephone numbers. Agencies/organizations may arrange
> their own pooling efforts in this manner. GSA may also make available
> agency/organization awarded task orders (see C.5.28.22 Electronic Task
> Order Posting) for agencies to review and obtain ideas from. It is
> important for agencies/organizations to submit their task requests
> electronically to facilitate this process.
>
> 2\) GSA Pool Assistance: For agencies/organizations that want to pool
> their task orders together with GSA's assistance, GSA will facilitate
> this process upon request. Agencies/organizations may submit their
> requirements to GSA, and GSA will compare agency/organization
> requirements to find a similar match and provide the
> agency/organization a point of contact and telephone number. GSA will
> consolidate agency/organization requirements and either provide the
> consolidated requirements to the ordering agency/organization or place
> the order on the agency's/organization's behalf as requested.
> Contractors must accept all GSA-pooled orders.
>
> 3\) Tag-Along Assistance: Agencies/organizations that want to
> tag-along with another agency/organization task order should contact
> the agency/organization that they are interested in tagging-along with
> (i.e., the primary agency/organization) to see if they allow
> tagging-along and to review the primary agency/organization
> requirements. The primary agency/organization must state whether or
> not they will allow tagging-along within their task order. The primary
> agency's/organization's Contractor will provide the
> agency/organization that is tagging-along with the same services as
> provided to the primary agency/organization.
>
> 4\) GSA Task Order Tag-Along Assistance: Upon request,
> agencies/organizations may tag-along with GSA's task order.
> Contractors must accept GSA's task order(s). Note: An agency requiring
> paper (e.g., invoices or reports) for centrally billed accounts cannot
> tag along. GSA's task order is 100% electronic for centrally billed
> accounts.

C.5.28.11 *Ordering Process:* The GSA will share award information with
agencies/organizations and/or provide a library in which the
Contractor's oral presentation/demonstration videotapes and/or
transcripts are made available for review. Orders will be placed as
follows:

C.5.28.12 *Standard Task Order Process:* For orders over the
micropurchase threshold, the following procedures will apply:

a\) The agency/organization will review the Task Order Guide or
Contractor presentation package and determine which Contractor best
meets its requirements. The agency/organization may contact the master
Contractors for additional information, as desired, so long as they give
fair opportunity to all qualified Contractors under the master contract.
Agencies/organizations may, however, request better pricing for products
and services offered. Contractors are not required or obligated to
provide better pricing.

b\) Once the agency/organization has made their selection, the
agency/organization then submits a written order for the products and
services. The order shall include, at a minimum: the statement "THIS IS
A STANDARD TASK ORDER," the names of the activity or activities
authorized to issue orders against the task order (e.g., for DoD it may
be Navy, Air Force), date of order, GSA contract number, task order
number, CLINs, price, period of performance, and accounting and
appropriation data. The written order may be on an official government
order form (e.g., DD1155, GSA300), on agency/organization letterhead, or
electronic, but must be in writing. Agencies/organizations do not submit
a separate work statement with their standard task request/order.

c\) The Contractor acknowledges the standard task order and begins
implementation within the timeframes specified in the Schedule of
Services. A separate technical and price proposal is not required for
the standard task request/order.

d\) When issuing standard task requests/orders, agencies/organizations
are not required to formally or informally compete the requirement or
negotiate with Contractors.

C.5.28.13 *Tailored Task Request/Order Process:* For orders over the
micro-purchase threshold, the following procedures will apply:

a\) The agency/organization will review the Task Order Guide or
Contractor presentation packages and determine which Contractors may
meet its requirements. The agency/organization may contact qualified
Contractors for additional information, as desired, so long as they give
fair opportunity to all qualified Contractors under the master contract;

b\) The agency/organization may post their tailored task request on the
internet/intranet in a separate area reserved for access by qualified
master Contractors or utilize another medium (e.g., mail, fax, e-mail,
or other electronic means). NOTE: Electronic submission is preferred as
GSA may post final task orders on the GSA SmartPay® website (see
C.5.28.22 Electronic Task Order Posting);

c\) The procedures and selection criteria that will be used to provide
multiple awardees a fair opportunity to be considered for each tailored
task order are as follows: Agencies/organizations shall furnish
identical information concerning a proposed acquisition to all qualified
Contractors. Agencies/organizations will treat all prospective awardees
fairly. The agency/organization will submit a tailored task request to
all qualified Contractors. The tailored task request must be in writing
(e.g., mail, fax) or electronic (NOTE: Electronic submission is
preferred as GSA may post final task orders on the GSA SmartPay®
website---see C.5.28.22 Electronic Task Order Posting). The tailored
task request shall include, at a minimum: the performance work statement
for a particular requirement or project that clearly specifies all tasks
to be performed and products to be delivered under the task order,
period of performance, evaluation factors, relative importance of
evaluation factors, methodology for award of the task order, and a
request for proposals from qualified Contractors. Agencies/organizations
are encouraged to request oral proposals from qualified Contractors
where practicable. Agencies/organizations are encouraged to utilize
streamlined procedures (e.g., electronic submission of proposals, page
restrictions on proposals);

d\) As designated by the agency/organization, qualified Contractors
shall be allowed a short period of time to submit requests for
clarification and receive answers over the internet/intranet or other
medium. The questions and answers shall be made available simultaneously
to all qualified Contractors;

e\) Within the timeframes specified in C.5.28.15 Schedule, as
applicable, the Contractor(s) shall submit their tailored task order
proposal that identifies contract line item numbers and price, in
accordance with agency/organization instructions. Pricing shall be firm
fixed price. It shall identify all costs and/or the reduction or
increase in refunds offered;

f\) Based on the information provided by the qualified master
Contractors, the agency/organization will evaluate the offers received
in accordance with the established evaluation criteria and methodology.
The ordering agency/organization will notify the other participating
Contractors of which awardee will be issued the task order.
Agencies/organizations are not required to develop formal negotiation or
evaluation plans or scoring schemes for task orders. Debriefings of
unsuccessful offerors are not required;

g\) The agency/organization will review and evaluate each proposal
received against established evaluation criteria and methodology. The
agency/organization may select the awardee without further discussions
or conduct negotiations in accordance with (h) of this section; and

h\) If negotiations are conducted, they will occur at the time and place
designated by the ordering Contracting Officer and/or his/her designated
representative. Following the completion of negotiations, the
Contractor(s) shall submit a finalized tailored task order proposal, as
directed by the agency/organization, which reflects the Final Proposal
Revision, technical and price, and include a firm milestone schedule.

C.5.28.14 *Task Order Issuance:*

a\) A tailored task order may be issued by the ordering Contracting
Officer after receipt and review of all of the qualified Contractors'
initial proposals (and final proposal revision, if applicable) in
accordance with the established evaluation criteria and methodology.

b\) The tailored task order will include, at a minimum, the statement
"THIS IS A TAILORED TASK ORDER," the names of the activity or activities
authorized to issue orders against the task order (e.g., for DoD it may
be Navy, Air Force) , date of order, GSA contract number, task order
number, the tailored task request, the awarded Contractor's initial,
subsequent, and best and final proposal(s), CLINs, hours/units, price,
period of performance, place of delivery or performance and accounting
and appropriation data.

c\) A completed tailored task order will result in the performance of a
specified unit of work in a definable service or applications area
having one or more related deliverable products. No work will be
performed except as authorized by a tailored task order and no payment
will be made except upon satisfactory performance accepted and approved
by the ordering Contracting Officer. The completion dates may be
extended in the event performance is delayed due to causes beyond the
control and without the fault or negligence of the Contractor as set
forth in C.4.1 Contract Terms and Conditions\--Commercial Items (SEPT
2005) 52.212-4 (Deviation -- SEPT 2006), and as determined by the
ordering Contracting Officer.

C.5.28.15 *Schedule:* Each task order will establish a milestone or work
break down schedule for submissions (deliverables, testing, etc.).
Failure by the Contractor to perform in accordance with the schedule
will be sufficient grounds for the ordering Contracting Officer to
terminate the task order. It may also be sufficient grounds for the GSA
Contracting Officer to terminate the Contractor's contract under the
master contract pursuant to the termination for cause clause of the
master contract.

C.5.28.16 *Changes:* Any changes to a standard or tailored task order
will be issued in writing by the ordering Contracting Officer, or as
requested by the agency/organization, by the GSA Contracting Officer on
the agency's/organization's behalf. Only the ordering or GSA Contracting
Officer on the agency's/organization's behalf may modify the terms and
conditions of the standard or tailored task order. The ordering
Contracting Officer does not have the authority to modify the terms and
conditions of the master contract.

If a participating agency/organization develops additional
requirement(s) for products and services not offered under their current
task order during the period of performance of this Master Contract, the
agency/organization will first consider their current GSA SmartPay®
Contractor for the requirement(s). If the agency's/organization's
current Contractor cannot fulfill the requirement(s), the
agency/organization will give fair consideration to all other GSA
SmartPay® Contractors before competing the requirement(s) outside of
this Master Contract. If the agency/organization makes the determination
that their additional requirement(s) can not be met by any GSA SmartPay®
Contractor, or that the requirement(s) are out of the scope of this
Master Contract, the agency/organization may compete the requirement(s)
outside of this Master Contract.

C.5.28.17 *Restrictions:* A standard or tailored task order may not
increase the scope, period, or maximum value of the master contract
under which the task order is issued. Unique to the Travel Card Program,
a standard or tailored task order may not split agency requirements
between individually and centrally billed accounts (i.e., if an agency
places a task order, it must include both individually and centrally
billed accounts (if applicable) in the task order. The agency may not
issue one task order for individually billed accounts with one
Contractor and another task order for centrally billed accounts with a
different Contractor).

C.5.28.18 *Submission of Task Orders by the Contractor:* The Contractor
shall provide one complete copy of each standard and tailored task order
(technical and price) awarded in that month, and any modifications
thereof, to the GSA Contracting Officer no later than the **10th
calendar day** of each subsequent month. Electronic copies are
preferred. For example, task orders awarded during the month of January
would be forwarded to the GSA Contracting Officer no later than February
10.

C.5.28.19 *Limitations:* Except for the maximum order per task order, if
any, there is no limit on the number of orders that may be placed, so
long as it does not exceed the maximum value for the master contract as
a whole.

C.5.28.20 *Protests:* Under FAR subpart 33.1, no protest is authorized
in connection with the issuance or proposed issuance of a task order
except for a protest on the ground that the task order increases the
scope, period, or maximum value of the contract under which the order is
issued.

C.5.28.21 *Task Order Ombudsman:* The GSA Task Order Ombudsman may hear
concerns from offerors, potential offerors, and Contractors for the
master contract. The purpose of the ombudsman is not to diminish the
authority of the ordering or GSA Contracting Officer, but to be
responsible for reviewing complaints from the Contractors and ensure
that all of the Contractors are afforded a fair opportunity to be
considered for task orders. The Task Order Ombudsman is a senior GSA
official who is independent of the GSA Contracting Officer for this
contract and can be reached at:

The GSA Office of Acquisition Policy

General Services Administration

18^th^ & F Streets NW

Washington, DC 20405

\(202\) 501-1043

The task order ombudsman does not have the authority to overturn award
decisions or adjudicate formal contract disputes.

C.5.28.22 *Electronic Task Order Posting:* All standard and tailored
task orders and contact line item number prices, as well as any
modifications thereto, may be posted on the GSA SmartPay® website
created and maintained by GSA. All Contractor technical proposals at the
master contract level may also be posted on the GSA SmartPay® website,
giving due regard to any information protected by the Freedom of
Information Act.

C.5.28.23 An agency/organization may award a separate task order for
each business line. However, an additional task order for services under
the same business line may only be awarded if the
agency's/organization's primary task order does not offer the value
added products and services requested by the agency/organization.

C.5.28.24 *Examples of the Task Order Award Process:* The following
examples are provided to demonstrate fair opportunity and how the task
orders may be awarded:

Example 1: This is an example of giving all Contractors fair
opportunity. ABC agency/organization requires, at a minimum, current
transaction data. DEF Contractor can provide real time data, GHI and JKL
Contractors can provide current transaction data, and MNO and PQR
Contractors can only provide transaction data that is 30-days old.
Because MNO and PQR Contractors do not meet the minimum requirement,
they are not considered qualified Contractors. ABC agency/organization
excludes them from further consideration.

Example 2: This is an example of a standard task request/order. ABC
agency/organization only requires the core requirements for the purchase
card. It reviews each master Contractor's presentation package or the
task order guide for that particular business line. Based on the
information contained in the presentation packages, XYZ Contractor is
selected. ABC agency/organization places a standard task request/order
to XYZ Contractor.

Example 3: This is an example of a tailored task request. BBB
agency/organization requires a pre-paid card in addition to the core
requirements for the travel and fleet card. In addition, BBB requires
value added services "x," "y," and "z" on both Travel and Fleet Business
Lines. Based on its review of all master Contractors' presentation
packages or the task order guide for those business lines, only DDD and
EEE Contractors can do the work required (they are the only Contractors
on contract that has a pre-paid card, "x," "y," and "z" on both business
lines). BBB submits its tailored task request to DDD and EEE Contractors
and defines its requirement for the pre-paid card, "x," "y," and "z."
Proposals are received by both Contractors. Based on the evaluation
criteria and methodology stated in its task request, BBB
agency/organization determines that DDD Contractor is the awardee for
both business lines. BBB places a tailored task order to DDD Contractor.

Example 4: This is an example of a tailored task request. 222
agency/organization requires value added products and services in
addition to the core requirements for the fleet, travel and purchase
card. The 222 agency/organization requires "a," "b," and "c" on the
fleet card; "a" and "b" on the travel card; and "a" on the purchase
card. While 222 agency/organization will look at each business line
separately, it states that it prefers an integrated card and the
evaluation criterion reflects the importance of an integrated card. 222
agency/organization reviews the presentation packages or the task order
guide. It determines that LLL, MMM and NNN Contractors can do the
independent business lines and OOO Contractor can do the integrated
card. 222 agency/organization submits its tailored task request to all
four Contractors. Based on the evaluation criteria and methodology
stated in its task request, and after negotiations, 222
agency/organization determines that while OOO Contractor can do the
integrated card, the cost and technical tradeoffs do not merit the price
proposed by OOO Contractor. 222 agency/organization determines that it
is in its best interest to award independent business lines to LLL, MMM,
and NNN Contractors, respectively, and places three separate tailored
task orders.

C.5.28.25 *Refinement of Ordering Process:* GSA reserves the right to
refine the ordering procedures throughout the term of the contract (see
C.5.29 Card Action Teams).

## C.5.29 CARD ACTION TEAMS (CATS): CITC-FCXC-480 (MAR 2006) {#c.5.29-card-action-teams-cats-citc-fcxc-480-mar-2006 .unnumbered}

GSA may establish Card Action Teams (CATS) consisting of high-level
Government personnel, GSA Contracting Office, and the CEO, President or
Vice-President, or designee, from each awardee. CATS may meet
periodically to discuss ordering procedures, planned requirements,
program status, etc., to facilitate open communications in all areas.
The meetings are intended to be informative, open, and candid and will
serve to continuously seek Contractor input to further improve the
Government's card programs. All Contractor travel costs associated with
participating in CATS shall be borne by the Contractor. The following
individuals will represent the awardee on the CATS:

[                   \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_]{.underline}
[                                         ]{.underline}

Name Title

[                  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_]{.underline}
\_\_\_\_[                                 ]{.underline}

Name Title

## C.5.30 KICK OFF MEETING: CITC-FCXC-490 (MAR 2006) {#c.5.30-kick-off-meeting-citc-fcxc-490-mar-2006 .unnumbered}

The Contracting Officer intends to conduct a kick-off meeting shortly
after award. Government attendees may include the GSA Contracting
Officer, agency/organization representatives, and other pertinent
Government personnel. Contractor attendees shall include the Project
Manager and any other personnel as needed. All Contractor-travel costs
associated with this kick off meeting shall be borne by the Contractor.
The objective of the meeting is to:

-   Discuss kick-off conference;

-   Identify responsibilities and roles;

-   Address reports needed/regular meetings/schedules;

-   Address acceptance criteria/nonconforming supplies;

-   Discussion of task order process; and

-   Review other issues as required.

## C.5.31 KEY PERSONNEL: CITC-FCXC-500 (MAR 2006) {#c.5.31-key-personnel-citc-fcxc-500-mar-2006 .unnumbered}

\(a\) Key Personnel: The Contractor shall include in its proposal, by
name and labor category, the key personnel to be assigned to perform and
carry out all phases of work under the master contract. The Contractor
shall include key personnel resumes. Key personnel include those
individuals who are designated as key personnel by agreement of the
Government and the Contractor during negotiations and those individuals
listed below:

[LABOR CATEGORY]{.underline} [NAME]{.underline}

Project Manager
[                                               ]{.underline}

Alternate Project Manager
[                                          \_\_]{.underline}

Customer Relationship Manager(s)
[                                               ]{.underline}

[                                               ]{.underline}

[                                               ]{.underline}

Alternate Customer

Relationship Manager(s)
[                                               ]{.underline}

[                                               ]{.underline}

[                                               ]{.underline}

Other (identify name/title)
[                                               ]{.underline}

[                                               ]{.underline}

[                                               ]{.underline}

\[If additional space is required, please use additional paper and
indicate the clause number and key personnel category.\]

The persons named above are considered by the Government to be key
personnel and essential for the successful completion of all work
assigned under this contract. During the first 90 days of the contract
performance period, no personnel substitutions will be permitted unless
substitutions are necessitated by an individual's sudden illness, death,
or termination of employment. In any of these events, the Contractor
shall promptly notify the GSA Contracting Officer and provide a detailed
explanation of the circumstances necessitating the proposed
substitution, a complete resume for the proposed substitute, and any
other information requested by the GSA Contracting Officer needed to
approve the proposed substitution. After the initial ninety (90) day
period, all proposed substitutions must be submitted, in writing, at
least 15 calendar days in advance of the proposed substitutions to the
GSA Contracting Officer, and provide the information required as stated
above. Any key personnel lost from an active project must be replaced
within 30 calendar days from the date of the vacancy and replaced with
personnel of equal or greater qualifications to the personnel being
replaced. All proposed substitutes shall have qualifications that are
equal to or higher than the qualifications of the person immediately
being replaced. The Contractor shall provide a temporary replacement as
an interim measure until key personnel are replaced.

\(b\) Support Personnel: Personnel other than key personnel are
considered support personnel. Resumes for specified support personnel
positions may be required at the time of order placement or task order
proposal submission, as directed by the ordering Contracting Officer.

The Contractor shall notify the ordering Contracting Officer, in
writing, at least 15 calendar days prior to making any replacements in
support personnel, if requested. All proposed substitutes shall have
qualifications that are equal to or higher than the qualifications of
the person to be replaced. Any support personnel lost from an active
project must be replaced within 30 calendar days from the date of the
vacancy and replaced with personnel of equal or greater qualifications
to the personnel being replaced. The Contractor shall provide a
temporary replacement as an interim measure until support personnel is
replaced.

## C.5.32 SERVICE IMPROVEMENTS: CITC-FCXC-510 (MAR 2006) {#c.5.32-service-improvements-citc-fcxc-510-mar-2006 .unnumbered}

\(a\) After contract award, the Government may solicit, and the
Contractor is encouraged to propose independently, improvements to the
services, features, or other requirements of the master contract. These
improvements may be proposed to save money, to improve technology or
performance, or for any other purpose which presents a service advantage
to the Government. As part of the proposed changes, the Contractor must
submit a price proposal to the GSA Contracting Officer for evaluation.
Those proposed service improvements that are acceptable to the
Government will be processed as modifications to the master contract.

\(b\) At a minimum, the following information shall be submitted by the
Contractor with each proposal:

> \(1\) A description of the difference between the existing contract
> requirements and the proposed change(s), and the comparative
> advantages and disadvantages of each;
>
> \(2\) Itemized requirements of the contract which must be changed if
> the proposal is adopted, and the proposed revisions to the contract
> for each such change;
>
> \(3\) An estimate of the change(s) in performance and cost/price, if
> any, that will result from adoption of the proposal;
>
> \(4\) An evaluation of the effects that the proposed change(s) would
> have on collateral costs to the Government (e.g., Government-furnished
> property costs, costs of related items, and costs of maintenance,
> operation and conversion (including Government premise equipment));
>
> \(5\) A statement of the time by which the contract modification
> adopting the proposal must be issued so as to obtain the maximum
> benefits of the change(s)during the remainder of this contract
> including supporting rationale; and
>
> \(6\) A description of the impact of the proposed change(s) on the
> contract completion time or delivery schedule.

\(c\) The Government will not be liable for proposal preparation costs
or any delay in acting upon any proposal submitted pursuant to this
clause. The Contractor has the right to withdraw, in whole or in part,
any proposal not accepted by the Government within the period specified
in the proposal. The decision of the GSA Contracting Officer as to the
acceptance of any such proposal under this contract is final and not
subject to the "Disputes" clause of this contract.

\(d\) The GSA Contracting Officer may accept any proposal submitted
pursuant to this clause by giving the Contractor written notice thereof.
This written notice will be given by issuance of a modification to the
master contract. Unless a modification is executed to incorporate a
proposal under this contract, the Contractor shall remain obligated to
perform in accordance with the requirements, terms and conditions of the
existing contract.

## C.5.33 CONTRACT PERFORMANCE STANDARDS: CITC-FCXC-520 (MAR 2006) {#c.5.33-contract-performance-standards-citc-fcxc-520-mar-2006 .unnumbered}

The Government will evaluate the Contractor's performance based on
successful performance of a combination of the following:

1.  Customer satisfaction as demonstrated through the satisfactory
    annual Contractor Quality Survey results (referenced in C.1.16
    Quality Assurance) with a typical rating of "satisfactory" or
    higher.

2.  Customer input during the normal course of business.

On a quarterly basis, using random, statistical, or similar sampling
methods, the GSA Contracting Office will evaluate technical and
management performance, as well as customer satisfaction with the
Contractor. The Contractor will be afforded the opportunity to comment
on both the completed master contract and task order evaluations. The
Government reserves the right to contract with a third party performance
measure evaluator.

The GSA Contracting Office will consolidate and tabulate all completed
agency/organization task order evaluations, review the Contractor's
performance under the Master Contract, and complete the Master Contract
evaluation form annually. Once complete, the GSA Contracting Office will
forward the completed Master Contract evaluation form to the Contractor
for comments. The Contractor shall make no changes to the Master
Contract evaluation, but may provide comments in the space provided.
Additional paper may be used if necessary. If the Contractor has no
comments, it shall so indicate in the comment area. The Contractor shall
return the completed Master Contract evaluation form to the GSA
Contracting Office within 10 calendar days of receipt of the evaluation.

At the conclusion of the master contract, the GSA Contracting Office
will provide an overall assessment of Contractor performance utilizing
the performance standards indicated. Contractors shall be given a
minimum of 30 calendar days to submit comments, rebutting statements, or
additional information. The GSA will provide for review at a level above
the GSA Contracting Officer to consider disagreements between the
parties regarding the evaluation. The ultimate conclusion on the
performance evaluation is a decision of the GSA. Copies of the
evaluation, Contractor response, and review comments, if any, shall be
retained as part of the evaluation and may be used to support future
award decisions for a period no longer than 3 years after completion of
contract performance. The completed evaluation shall not be released to
other than Government personnel and the Contractor whose performance is
being evaluated and will be considered "Source Selection Information."

The GSA Contracting Office will maintain a database of Contractor
performance ratings for all task orders. The task order ratings, along
with performance documentation supporting the original contract awards,
will be made available to agencies/organizations for review. Master and
task order evaluations, along with the Contractor's comments, will be
made a part of the contract file and will be used as a portion of the
past performance indicators for future Government work.

## C.5.34 PRIVACY ACT NOTIFICATION: 52.224-1 (APR 1984) {#c.5.34-privacy-act-notification-52.224-1-apr-1984 .unnumbered}

The Contractor will be required to design, develop, or operate a system
of records on individuals, to accomplish an agency function subject to
the Privacy Act of 1974, Public Law 93-579, December 31, 1974 (5 U.S.C.
§552a) and applicable agency regulations. Violation of the Act may
involve the imposition of criminal penalties.

## C.5.35 PRIVACY ACT: 52.224-2 (APR 1984) {#c.5.35-privacy-act-52.224-2-apr-1984 .unnumbered}

\(a\) The Contractor agrees to\--

> \(1\) Comply with the Privacy Act of 1974 (the Act) and the agency
> rules and regulations issued under the Act in the design, development,
> or operation of any system of records on individuals to accomplish an
> agency function when the contract specifically identifies\--

\(i\) The systems of records; and

> \(ii\) The design, development, or operation work that the Contractor
> is to perform;
>
> \(2\) Include the Privacy Act notification contained in this contract
> in every solicitation and resulting subcontract and in every
> subcontract awarded without a solicitation, when the work statement in
> the proposed subcontract requires the redesign, development, or
> operation of a system of records on individuals that is subject to the
> Act; and
>
> \(3\) Include this clause, including this subparagraph (3), in all
> subcontracts awarded under this contract which requires the design,
> development, or operation of such a system of records.

\(b\) In the event of violations of the Act, a civil action may be
brought against the agency involved when the violation concerns the
design, development, or operation of a system of records on individuals
to accomplish an agency function, and criminal penalties may be imposed
upon the officers or employees of the agency when the violation concerns
the operation of a system of records on individuals to accomplish an
agency function. For purposes of the Act, when the contract is for the
operation of a system of records on individuals to accomplish an agency
function, the Contractor is considered to be an employee of the agency.

\(c\)

> \(1\) "Operation of a system of records," as used in this clause,
> means performance of any of the activities associated with maintaining
> the system of records, including the collection, use, and
> dissemination of records.
>
> \(2\) "Record," as used in this clause, means any item, collection, or
> grouping of information about an individual that is maintained by an
> agency, including, but not limited to, education, financial
> transactions, medical history, and criminal or employment history and
> that contains the person's name, or the identifying number, symbol, or
> other identifying particular assigned to the individual, such as a
> fingerprint or voiceprint or a photograph.
>
> \(3\) "System of records on individuals," as used in this clause,
> means a group of any records under the control of any agency from
> which information is retrieved by the name of the individual or by
> some identifying number, symbol, or other identifying particular
> assigned to the individual.

## C.5.36 GUARANTEED MINIMUM: CITC-FCXC-530 (MAR 2006) {#c.5.36-guaranteed-minimum-citc-fcxc-530-mar-2006 .unnumbered}

GSA guarantees a minimum charge volume on each purchase, travel, fleet,
and integrated card master contract (not each task order) as indicated
in the subparagraphs below. Payment of the guaranteed minimum is
contingent upon satisfactory contract performance. In order to determine
whether contract performance has been satisfactory, the Government will
continually evaluate the Contractor's performance by utilizing:

1.  Annual Contractor Quality Survey results (referenced in C.1.16
    Quality Assurance); and

2.  Contract performance standards as described in C.5.33 Contract
    Performance Standards.

Contractors not responding to every task request/order received, either
with a proposal to the task order or a no offer response, will not be
eligible to receive the guaranteed minimum.

Payment of the guaranteed minimum (as detailed below) will occur at the
conclusion of the initial 4-year base period with demonstrated
satisfactory performance. Contracts terminated for cause are not
entitled to any guaranteed minimum. Contractors must request payment in
accordance with C.5.37 Contractor Request for Payment of the Guaranteed
Minimum.

No guaranteed minimum amounts will be offered by the Government beyond
the initial 4-year base period.

C.5.36.1 *Guaranteed Minimum for the Purchase, Travel, Fleet, and
Integrated Card Programs:* The guaranteed minimum for the Purchase,
Travel, Fleet, and Integrated Card Programs is \$44,000, to be
calculated as follows: GSA anticipates a minimum charge volume of
\$40,075,000 flowing through each master contract for all combined
business lines (purchase, travel, fleet, and integrated) for the initial
4-year base period, provided that the Contractor demonstrates
satisfactory contract performance as described in C.5.33 Contract
Performance Standards. If a Contractor does not realize the minimum
charge volume of \$40,075,000 for all combined business lines (purchase,
travel, fleet, and integrated), GSA will pay an amount equal to 0.1% of
the amount required to bring the volume up to the anticipated
\$40,075,000 charge volume, not to exceed the \$44,000 guaranteed
minimum.

C.5.36.*2 Examples of How the Guaranteed Minimum Will Work:* Contractor
"x" has a master contract containing all four business lines (purchase,
travel, fleet, and integrated). Contractor "x" had \$35 million of
charge volume and satisfactory performance for all combined business
lines during the initial 4-year base period, a shortfall of \$5,075,000.
GSA will pay 0.1% on the \$5,075,000 shortfall in charge volume, or
\$5,075.

## C.5.37 CONTRACTOR REQUEST FOR PAYMENT OF THE GUARANTEED MINIMUM: CITC-FCXC-540 (MAR 2006) {#c.5.37-contractor-request-for-payment-of-the-guaranteed-minimum-citc-fcxc-540-mar-2006 .unnumbered}

At the conclusion of the initial 4-year base period and satisfactory
performance, the Contractor may request payment of the guaranteed
minimum. The request shall include:

a\) GSA Contract Number;

b\) Identification of business line(s) and CLIN(s);

c\) Date of request;

d\) The statement: "In accordance with Clause CITC-FSS-FCXC-540 (MAR
2006) entitled Contractor Request for Payment of the Guaranteed Minimum,
\[[    Company Name      ]{.underline}\] is requesting payment of the
guaranteed minimum; and

e\) Demonstrate satisfactory performance in accordance with C.1.16
Quality Assurance, and C.5.33 Contract Performance Standards.

## C.5.38 GRATUITIES: 52.203-3 (APR 1984)  {#c.5.38-gratuities-52.203-3-apr-1984 .unnumbered}

\(a\) The right of the Contractor to proceed may be terminated by
written notice if, after notice and hearing, the agency head or a
designee determines that the Contractor, its agent, or another
representative---

> \(1\) Offered or gave a gratuity (e.g., an entertainment or gift) to
> an officer, official, or employee of the Government; and

\(2\) Intended, by the gratuity, to obtain a contract or favorable
treatment under a contract.

\(b\) The facts supporting this determination may be reviewed by any
court having lawful jurisdiction.

\(c\) If this contract is terminated under paragraph (a) above, the
Government is entitled---

\(1\) To pursue the same remedies as in a breach of the contract; and

> \(2\) In addition to any other damages provided by law, to exemplary
> damages of not less than 3 nor more than 10 times the cost incurred by
> the Contractor in giving gratuities to the person concerned, as
> determined by the agency head or a designee. (This subparagraph (c)(2)
> is applicable only if this contract uses money appropriated to the
> Department of Defense.)

\(d\) The rights and remedies of the Government provided in this clause
shall not be exclusive and are in addition to any other rights and
remedies provided by law or under this contract.

## C.5.39 PRINTING/COPYING DOUBLE-SIDED ON RECYCLED PAPER: 52.204-4 (AUG 2000)  {#c.5.39-printingcopying-double-sided-on-recycled-paper-52.204-4-aug-2000 .unnumbered}

\(a\) Definitions*.* As used in this clause---

"Post consumer material" means a material or finished product that has
served its intended use and has been discarded for disposal or recovery,
having completed its life as a consumer item. Post consumer material is
a part of the broader category of "recovered material." For paper and
paper products, post consumer material means "post consumer fiber"
defined by the U.S. Environmental Protection Agency (EPA) as---

> \(1\) Paper, paperboard, and fibrous materials from retail stores,
> office buildings, homes, and so forth, after they have passed through
> their end-usage as a consumer item, including: used corrugated boxes;
> old newspapers; old magazines; mixed waste paper; tabulating cards;
> and used cordage; or
>
> \(2\) All paper, paperboard, and fibrous materials that enter and are
> collected from municipal solid waste; but not

\(3\) Fiber derived from printers' over-runs, converters' scrap, and
over-issue publications.

> "Printed or copied double-sided" means printing or reproducing a
> document so that information is on both sides of a sheet of paper.
>
> "Recovered material," for paper and paper products, is defined by EPA
> in its Comprehensive Procurement Guideline as "recovered fiber" and
> means the following materials:

\(1\) Post consumer fiber; and

\(2\) Manufacturing wastes such as---

> \(i\) Dry paper and paperboard waste generated after completion of the
> papermaking process (that is, those manufacturing operations up to and
> including the cutting and trimming of the paper machine reel into
> smaller rolls or rough sheets) including: envelope cuttings, bindery
> trimmings, and other paper and paperboard waste resulting from
> printing, cutting, forming, and other converting operations; bag, box,
> and carton manufacturing wastes; and butt rolls, mill wrappers, and
> rejected unused stock; and
>
> \(ii\) Repulped finished paper and paperboard from obsolete
> inventories of paper and paperboard manufacturers, merchants,
> wholesalers, dealers, printers, converters, or others.

\(b\) In accordance with Section 101 of Executive Order 13101 of
September 14, 1998, Greening the Government through Waste Prevention,
Recycling, and Federal Acquisition, the Contractor is encouraged to
submit paper documents, such as offers, letters, or reports, that are
printed or copied double-sided on recycled paper that meet minimum
content standards specified in Section 505 of Executive Order 13101,
when not using electronic commerce methods to submit information or data
to the Government.

\(c\) If the Contractor cannot purchase high-speed copier paper, offset
paper, forms bond, computer printout paper, carbonless paper, file
folders, white wove envelopes, writing and office paper, book paper,
cotton fiber paper, and cover stock meeting the 30 percent postconsumer
material standard for use in submitting paper documents to the
Government, it should use paper containing no less than 20 percent post
consumer material. This lesser standard should be used only when paper
meeting the 30 percent post consumer material standard is not obtainable
at a reasonable price or does not meet reasonable performance standards.

## C.5.40 RESTRICTIONS ON CERTAIN FOREIGN PURCHASES: 52.225-13 (FEB 2006)  {#c.5.40-restrictions-on-certain-foreign-purchases-52.225-13-feb-2006 .unnumbered}

\(a\) Except as authorized by the Office of Foreign Assets Control
(OFAC) in the Department of the Treasury, the Contractor shall not
acquire, for use in the performance of this contract, any supplies or
services if any proclamation, Executive order, or statute administered
by OFAC, or if OFAC's implementing regulations at 31 CFR Chapter V,
would prohibit such a transaction by a person subject to the
jurisdiction of the United States.

\(b\) Except as authorized by OFAC, most transactions involving Cuba,
Iran, and Sudan are prohibited, as are most imports from North Korea,
into the United States or its outlying areas. Lists of entities and
individuals subject to economic sanctions are included in OFAC's List of
Specially Designated Nationals and Blocked Persons at
[[http://www.treas.gov/offices/enforcement/ofac/sdn]{.underline}](http://www.treas.gov/offices/enforcement/ofac/sdn_).
More information about these restrictions, as well as updates, is
available in the OFAC's regulations at 31 CFR Chapter V and/or on OFAC's
website at
[[http://www.treas.gov/offices/enforcement/ofac]{.underline}](http://www.treas.gov/offices/enforcement/ofac_).

\(c\) The Contractor shall insert this clause, including this
paragraph (c), in all subcontracts.

## C.5.41 OPTION TO EXTEND THE TERM OF TASK ORDERS: CITC-FCXC-550 (MAR 2006) {#c.5.41-option-to-extend-the-term-of-task-orders-citc-fcxc-550-mar-2006 .unnumbered}

For task orders that include options to extend the period of
performance:

\(a\) Unless otherwise provided in the task order, the ordering
agency/organization may extend the term of its task order by written
notice to the Contractor prior to expiration of the task order. If the
ordering agency/ organization exercises this option, the extended task
order shall be considered to include this option provision.

\(b\) The total duration of the task order, including any options under
this clause, shall not exceed the transactional period of performance.

## C.5.42 NOTICE TO OFFERORS OF SUBCONTRACTING PLAN REQUIREMENTS: 552.219-71 (JUN 2005)  {#c.5.42-notice-to-offerors-of-subcontracting-plan-requirements-552.219-71-jun-2005 .unnumbered}

The General Services Administration (GSA) is committed to assuring that
maximum practicable opportunity is provided to small, HUBZone small,
small disadvantaged, women-owned, veteran-owned, and service-disabled
veteran owned small business concerns to participate in the performance
of this contract consistent with its efficient performance. GSA expects
any subcontracting plan submitted pursuant to FAR 52.219\--9, Small
Business Subcontracting Plan, to reflect this commitment. Consequently,
an offeror, other than a small business concern, before being awarded a
contract exceeding \$500,000 (\$1,000,000 for construction), must
demonstrate that its subcontracting plan represents a creative and
innovative program for involving small, HUBZone small, small
disadvantaged, and women-owned small business concerns as subcontractors
in the performance of this contract.

NOTE: See Attachment 2 for a sample subcontracting plan.

## C.5.43 LIQUIDATED DAMAGES -SUBCONTRACTING PLAN: 52.219-16 (JAN 1999)  {#c.5.43-liquidated-damages--subcontracting-plan-52.219-16-jan-1999 .unnumbered}

\(a\) "Failure to make a good faith effort to comply with the
subcontracting plan," as used in this clause, means a willful or
intentional failure to perform in accordance with the requirements of
the subcontracting plan approved under the clause in this contract
entitled "Small Business Subcontracting Plan," or willful or intentional
action to frustrate the plan.

\(b\) Performance shall be measured by applying the percentage goals to
the total actual subcontracting dollars or, if a commercial plan is
involved, to the pro rata share of actual subcontracting dollars
attributable to Government contracts covered by the commercial plan. If,
at contract completion or, in the case of a commercial plan, at the
close of the fiscal year for which the plan is applicable, the
Contractor has failed to meet its subcontracting goals and the
Contracting Officer decides in accordance with paragraph (c) of this
clause that the Contractor failed to make a good faith effort to comply
with its subcontracting plan, established in accordance with the clause
in this contract entitled "Small Business Subcontracting Plan," the
Contractor shall pay the Government liquidated damages in an amount
stated. The amount of probable damages attributable to the Contractor's
failure to comply shall be an amount equal to the actual dollar amount
by which the Contractor failed to achieve each subcontract goal.

\(c\) Before the Contracting Officer makes a final decision that the
Contractor has failed to make such good faith effort, the Contracting
Officer shall give the Contractor written notice specifying the failure
and permitting the Contractor to demonstrate what good faith efforts
have been made and to discuss the matter. Failure to respond to the
notice may be taken as an admission that no valid explanation exists.
If, after consideration of all the pertinent data, the Contracting
Officer finds that the Contractor failed to make a good faith effort to
comply with the subcontracting plan, the Contracting Officer shall issue
a final decision to that effect and require that the Contractor pay the
Government liquidated damages as provided in paragraph (b) of this
clause.

\(d\) With respect to commercial plans, the Contracting Officer who
approved the plan will perform the functions of the Contracting Officer
under this clause on behalf of all agencies with contracts covered by
the commercial plan.

\(e\) The Contractor shall have the right of appeal, under the clause in
this contract entitled, Disputes, from any final decision of the
Contracting Officer.

\(f\) Liquidated damages shall be in addition to any other remedies that
the Government may have.

## C.5.44 DATA UNIVERSAL NUMBERING SYSTEM (DUNS) NUMBER: 52.204-6 (OCT 2003) {#c.5.44-data-universal-numbering-system-duns-number-52.204-6-oct-2003 .unnumbered}

\(a\) The offeror shall enter, in the block with its name and address on
the cover page of its offer, the annotation "DUNS" or "DUNS+4" followed
by the DUNS number or "DUNS+4" that identifies the offeror's name and
address exactly as stated in the offer. The DUNS number is a nine-digit
number assigned by Dun and Bradstreet, Inc. The DUNS+4 is the DUNS
number plus a 4-character suffix that may be assigned at the discretion
of the offeror to establish additional CCR records for identifying
alternative Electronic Funds Transfer (EFT) accounts (see Subpart 32.11)
for the same parent concern.

\(b\) If the offeror does not have a DUNS number, it should contact Dun
and Bradstreet directly to obtain one.

\(1\) An offeror may obtain a DUNS number---

> \(i\) If located within the United States, by calling Dun and
> Bradstreet at 1-866-705-5711 or via the internet at
> [[http://www.dnb.com]{.underline}](http://www.dnb.com/); or

\(ii\) If located outside the United States, by contacting the local Dun
and Bradstreet office.

\(2\) The offeror should be prepared to provide the following
information:

\(i\) Company legal business name.

\(ii\) Tradestyle, doing business, or other name by which your entity is
commonly recognized.

\(iii\) Company physical street address, city, state and ZIP Code.

\(iv\) Company mailing address, city, state and ZIP Code (if separate
from physical).

\(v\) Company telephone number.

\(vi\) Date the company was started.

\(vii\) Number of employees at your location.

\(viii\) Chief executive officer/key manager.

\(ix\) Line of business (industry).

\(x\) Company Headquarters name and address (reporting relationship
within your entity).

## C.5.45 CENTRAL CONTRACTOR REGISTRATION: 52.204-7 (JULY 2006)    {#c.5.45-central-contractor-registration-52.204-7-july-2006 .unnumbered}

\(a\) Definitions. As used in this clause---

"Central Contractor Registration (CCR) database" means the primary
Government repository for Contractor information required for the
conduct of business with the Government.

"Data Universal Numbering System (DUNS) number" means the 9-digit number
assigned by Dun and Bradstreet, Inc. (D&B) to identify unique business
entities.

"Data Universal Numbering System +4 (DUNS+4) number" means the DUNS
number assigned by D&B plus a 4-character suffix that may be assigned by
a business concern. (D&B has no affiliation with this 4-character
suffix.) This 4-character suffix may be assigned at the discretion of
the business concern to establish additional CCR records for identifying
alternative Electronic Funds Transfer (EFT) accounts (see the FAR at
Subpart 32.11) for the same parent concern.

"Registered in the CCR database" means that---

> \(1\) The Contractor has entered all mandatory information, including
> the DUNS number or the DUNS+4 number, into the CCR database; and
>
> \(2\) The Government has validated all mandatory data fields, to
> include validation of the Taxpayer Identification Number (TIN) with
> the Internal Revenue Service (IRS), and has marked the record
> "Active". The Contractor will be required to provide consent for TIN
> validation to the Government as a part of the CCR registration
> process.

\(b\)

> \(1\) By submission of an offer, the offeror acknowledges the
> requirement that a prospective awardee shall be registered in the CCR
> database prior to award, during performance, and through final payment
> of any contract, basic agreement, basic ordering agreement, or blanket
> purchasing agreement resulting from this solicitation.
>
> \(2\) The offeror shall enter, in the block with its name and address
> on the cover page of its offer, the annotation "DUNS" or "DUNS +4"
> followed by the DUNS or DUNS +4 number that identifies the offeror's
> name and address exactly as stated in the offer. The DUNS number will
> be used by the Contracting Officer to verify that the offeror is
> registered in the CCR database.

\(c\) If the offeror does not have a DUNS number, it should contact Dun
and Bradstreet directly to obtain one.

\(1\) An offeror may obtain a DUNS number---

> \(i\) If located within the United States, by calling Dun and
> Bradstreet at 1-866-705-5711 or via the internet at
> [[http://www.dnb.com]{.underline}](http://www.dnb.com/_); or
>
> \(ii\) If located outside the United States, by contacting the local
> Dun and Bradstreet office.

\(2\) The offeror should be prepared to provide the following
information:

> \(i\) Company legal business.
>
> \(ii\) Tradestyle, doing business, or other name by which your entity
> is commonly recognized.
>
> \(iii\) Company Physical Street Address, City, State, and ZIP Code.
>
> \(iv\) Company Mailing Address, City, State and ZIP Code (if separate
> from physical).
>
> \(v\) Company Telephone Number.
>
> \(vi\) Date the company was started.
>
> \(vii\) Number of employees at your location.
>
> \(viii\) Chief executive officer/key manager.
>
> \(ix\) Line of business (industry).
>
> \(x\) Company Headquarters name and address (reporting relationship
> within your entity).

\(d\) If the Offeror does not become registered in the CCR database in
the time prescribed by the Contracting Officer, the Contracting Officer
will proceed to award to the next otherwise successful registered
Offeror.

\(e\) Processing time, which normally takes 48 hours, should be taken
into consideration when registering. Offerors who are not registered
should consider applying for registration immediately upon receipt of
this solicitation.

\(f\) The Contractor is responsible for the accuracy and completeness of
the data within the CCR database, and for any liability resulting from
the Government's reliance on inaccurate or incomplete data. To remain
registered in the CCR database after the initial registration, the
Contractor is required to review and update on an annual basis from the
date of initial registration or subsequent updates its information in
the CCR database to ensure it is current, accurate and complete.
Updating information in the CCR does not alter the terms and conditions
of this contract and is not a substitute for a properly executed
contractual document.

\(g\)

> \(1\) (i) If a Contractor has legally changed its business name,
> "doing business as" name, or division name (whichever is shown on the
> contract), or has transferred the assets used in performing the
> contract, but has not completed the necessary requirements regarding
> novation and change-of-name agreements in Subpart 42.12, the
> Contractor shall provide the responsible Contracting Officer a minimum
> of one business day's written notification of its intention to
> (A) change the name in the CCR database; (B) comply with the
> requirements of Subpart 42.12 of the FAR; and (C) agree in writing to
> the timeline and procedures specified by the responsible Contracting
> Officer. The Contractor must provide with the notification sufficient
> documentation to support the legally changed name.
>
> \(ii\) If the Contractor fails to comply with the requirements of
> paragraph (g)(1)(i) of this clause, or fails to perform the agreement
> at paragraph (g)(1)(i)(C) of this clause, and, in the absence of a
> properly executed novation or change-of-name agreement, the CCR
> information that shows the Contractor to be other than the Contractor
> indicated in the contract will be considered to be incorrect
> information within the meaning of the "Suspension of Payment"
> paragraph of the electronic funds transfer (EFT) clause of this
> contract.
>
> \(2\) The Contractor shall not change the name or address for EFT
> payments or manual payments, as appropriate, in the CCR record to
> reflect an assignee for the purpose of assignment of claims (see
> FAR Subpart 32.8 Assignment of Claims). Assignees shall be separately
> registered in the CCR database. Information provided to the
> Contractor's CCR record that indicates payments, including those made
> by EFT, to an ultimate recipient other than that Contractor will be
> considered to be incorrect information within the meaning of the
> "Suspension of payment" paragraph of the EFT clause of this contract.

\(h\) Offerors and Contractors may obtain information on registration
and annual confirmation requirements via the internet at
[[http://www.ccr.gov]{.underline}](http://www.ccr.gov/_) or by calling
1-888-227-2423, or 269-961-5757.

## C.5.46 OPTION TO EXTEND SERVICES: 52.217-8 (Nov 1999) {#c.5.46-option-to-extend-services-52.217-8-nov-1999 .unnumbered}

The Government may require continued performance of any services within
the limits and at the rates specified in the contract. These rates may
be adjusted only as a result of revisions to prevailing labor rates
provided by the Secretary of Labor. The option provision may be
exercised more than once, but the total extension of performance
hereunder shall not exceed 6 months. The Contracting Officer may
exercise the option by written notice to the Contractor within 90 days
prior to the expiration of the contract.

## C.5.47 RESTRICTION ON ADVERTISING (SEP 1999) 552.203-71 {#c.5.47-restriction-on-advertising-sep-1999-552.203-71 .unnumbered}

The Contractor shall not refer to this contract in commercial
advertising or similar promotions in such a manner as to state or imply
that the product or service provided is endorsed or preferred by the
White House, the Executive Office of the President, or any other element
of the Federal Government, or is considered by these entities to be
superior to other products or services. Any advertisement by the
Contractor, including price-off coupons, that refers to a military
resale activity shall contain the following statement: "This
advertisement is neither paid for nor sponsored, in whole or in part, by
any element of the United States Government."

END OF ADDENDUM TO CLAUSE 52.212-4 SECTION

# C.6 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR EXECUTIVE ORDERS--- COMMERCIAL ITEMS (AUG 2006) 52.212-5  {#c.6-contract-terms-and-conditions-required-to-implement-statutes-or-executive-orders-commercial-items-aug-2006-52.212-5 .unnumbered}

> \(a\) The Contractor shall comply with the following Federal
> Acquisition Regulation (FAR) clauses, which are incorporated in this
> contract by reference, to implement provisions of law or Executive
> orders applicable to acquisitions of commercial items:

\(1\) 52.233-3, Protest After Award ([Aug]{.smallcaps} 1996)
(31 U.S.C. 3553).

\(2\) 52.233-4, Applicable Law for Breach of Contract Claim
([Oct 2004]{.smallcaps}) (Pub. L. 108-77, 108-78)

> \(b\) The Contractor shall comply with the FAR clauses in this
> paragraph (b) that the Contracting Officer has indicated as being
> incorporated in this contract by reference to implement provisions of
> law or Executive orders applicable to acquisitions of commercial
> items:

\[*Contracting Officer check as appropriate*.\]

> \_X\_ (1) 52.203-6, Restrictions on Subcontractor Sales to the
> Government (Jul 1995), with Alternate I (Oct 1995) (41 U.S.C. 253g and
> 10 U.S.C. 2402).

\_\_ (2) 52.219-3, Notice of Total HUBZone Set-Aside (Jan 1999)
(15 U.S.C. 657a).

> \_\_ (3) 52.219-4, Notice of Price Evaluation Preference for HUBZone
> Small Business Concerns ([July]{.smallcaps} 2005) (if the offeror
> elects to waive the preference, it shall so indicate in its offer)
> (15 U.S.C. 657a).

\_\_ (4) \[Reserved\]

\_\_ (5)(i)  52.219-6, Notice of Total Small Business Set-Aside
(June 2003) (15 U.S.C. 644).

\_\_ (ii) Alternate I (Oct 1995) of 52.219-6.

\_\_ (iii) Alternate II (Mar 2004) of 52.219-6.

\_\_ (6)(i)  52.219-7, Notice of Partial Small Business Set-Aside
(June 2003) (15 U.S.C. 644).

\_\_ (ii) Alternate I (Oct 1995) of 52.219-7.

\_\_ (iii) Alternate II (Mar 2004) of 52.219-7.

\_X\_ (7) 52.219-8, Utilization of Small Business Concerns (May 2004)
(15 U.S.C. 637(d)(2) and (3)).

\_X\_ (8)(i)  52.219-9, Small Business Subcontracting Plan (July 2005)
(15 U.S.C. 637(d)(4).

\_\_ (ii) Alternate I (Oct 2001) of 52.219-9.

\_\_ (iii) Alternate II (Oct 2001) of 52.219-9.

\_\_ (9) 52.219-14, Limitations on Subcontracting (Dec 1996)
(15 U.S.C. 637(a)(14)).

> \_\_ (10)(i)  52.219-23, Notice of Price Evaluation Adjustment for
> Small Disadvantaged Business Concerns
> ([Sept]{.smallcaps} [2005]{.smallcaps}) (10 U.S.C. 2323) (if the
> offeror elects to waive the adjustment, it shall so indicate in its
> offer).

\_\_ (ii) Alternate I (June 2003) of 52.219-23.

> \_\_ (11) 52.219-25, Small Disadvantaged Business Participation
> Program---Disadvantaged Status and Reporting (Oct 1999) (Pub.
> L. 103-355, section 7102, and 10 U.S.C. 2323).
>
> \_\_ (12) 52.219-26, Small Disadvantaged Business Participation
> Program---Incentive Subcontracting (Oct 2000) (Pub. L. 103-355,
> section 7102, and 10 U.S.C. 2323).

\_\_ (13) 52.219-27, Notice of Total Service-Disabled Veteran-Owned
Small Business Set-Aside (May 2004).

\_\_ (14) 52.222-3, Convict Labor (June 2003) (E.O. 11755).

\_\_ (15) 52.222-19, Child Labor---Cooperation with Authorities and
Remedies (Jan 2006) (E.O. 13126).

\_\_ (16) 52.222-21, Prohibition of Segregated Facilities (Feb 1999).

\_X\_ (17) 52.222-26, Equal Opportunity (Apr 2002) (E.O. 11246).

> \_X\_ (18) 52.222-35, Equal Opportunity for Special Disabled Veterans,
> Veterans of the Vietnam Era, and Other Eligible Veterans (Dec 2001)
> (38 U.S.C. 4212).

X\_ (19) 52.222-36, Affirmative Action for Workers with Disabilities
(Jun 1998) (29 U.S.C. 793).

> \_X\_ (20) 52.222-37, Employment Reports on Special Disabled Veterans,
> Veterans of the Vietnam Era, and Other Eligible Veterans (Dec 2001)
> (38 U.S.C. 4212).
>
> \_\_ (21) 52.222-39, Notification of Employee Rights Concerning
> Payment of Union Dues or Fees (Dec 2004) (E.O. 13201).
>
> \_\_ (22)(i)  52.223-9, Estimate of Percentage of Recovered Material
> Content for EPA-Designated Products (Aug 2000)
> (42 U.S.C. 6962(c)(3)(A)(ii)).

\_\_ (ii) Alternate I (Aug 2000) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)).

\_\_ (23) 52.225-1, Buy American Act---Supplies (June 2003)
(41 U.S.C. 10a-10d).

> \_\_ (24)(i) 52.225-3, Buy American Act---Free Trade
> Agreements---Israeli Trade Act ([June 2006]{.smallcaps}) (41 U.S.C.
> 10a-10d, 19 U.S.C. 3301 note, 19 U.S.C. 2112 note, Pub. L. 108-77,
> 108-78, 108-286), and 109-53.

\_\_ (ii) Alternate I (Jan 2004) of 52.225-3.

\_\_ (iii) Alternate II (Jan 2004) of 52.225-3.

\_\_ (25) 52.225-5, Trade Agreements (June 2006) (19 U.S.C. 2501,
*et seq*., 19 U.S.C. 3301 note).

> \_X\_ (26) 52.225-13, Restrictions on Certain Foreign Purchases
> (Feb[ ]{.smallcaps}2006) (E.o.s, proclamations, and statutes
> administered by the Office of Foreign Assets Control of the Department
> of the Treasury).

\_\_ (27) 52.226-4, Notice of Disaster or Emergency Area Set-Aside (42
U.S.C. 5150).

\_\_ (28) 52.226-5, Restrictions on Subcontracting Outside Disaster or
Emergency Area (42 U.S.C. 5150).

> \_\_ (29) 52.232-29, Terms for Financing of Purchases of Commercial
> Items (Feb 2002) (41 U.S.C. 255(f), 10 U.S.C. 2307(f)).

\_\_ (30) 52.232-30, Installment Payments for Commercial Items
(Oct 1995) (41 U.S.C. 255(f), 10 U.S.C. 2307(f)).

> \_X\_ (31) 52.232-33, Payment by Electronic Funds Transfer---Central
> Contractor Registration (Oct 2003) (31 U.S.C. 3332).
>
> \_X (32) 52.232-34, Payment by Electronic Funds Transfer---Other than
> Central Contractor Registration (May 1999) (31 U.S.C. 3332).

\_\_ (33) 52.232-36, Payment by Third Party (May 1999) (31 U.S.C. 3332).

\_X\_ (34) 52.239-1, Privacy or Security Safeguards (Aug 1996)
(5 U.S.C. 552a).

> \_\_\_ (35)(i)  52.247-64, Preference for Privately Owned U.S.-Flag
> Commercial Vessels (Feb 2006) (46 U.S.C. Appx. 1241(b) and
> 10 U.S.C. 2631).

\_\_ (ii) Alternate I (Apr 2003) of 52.247-64.

> \(c\) The Contractor shall comply with the FAR clauses in this
> paragraph (c), applicable to commercial services, that the Contracting
> Officer has indicated as being incorporated in this contract by
> reference to implement provisions of law or Executive orders
> applicable to acquisitions of commercial items:

\[*Contracting Officer check as appropriate.*\]

\_\_ (1) 52.222-41, Service Contract Act of 1965, as Amended (July 2005)
(41 U.S.C. 351, *et seq*.).

> \_\_ (2) 52.222-42, Statement of Equivalent Rates for Federal Hires
> (May 1989) (29 U.S.C. 206 and 41 U.S.C. 351, *et seq*.).
>
> \_\_ (3) 52.222-43, Fair Labor Standards Act and Service Contract
> Act---Price Adjustment (Multiple Year and Option Contracts) (May 1989)
> (29 U.S.C. 206 and 41 U.S.C. 351, *et seq*.).
>
> \_\_ (4) 52.222-44, Fair Labor Standards Act and Service Contract
> Act---Price Adjustment (Feb 2002) (29 U.S.C. 206 and 41 U.S.C. 351,
> *et seq*.).
>
> \(d\)  *Comptroller General Examination of Record*. The Contractor
> shall comply with the provisions of this paragraph (d) if this
> contract was awarded using other than sealed bid, is in excess of the
> simplified acquisition threshold, and does not contain the clause at
> 52.215-2, Audit and Records---Negotiation.
>
> \(1\) The Comptroller General of the United States, or an authorized
> representative of the Comptroller General, shall have access to and
> right to examine any of the Contractor's directly pertinent records
> involving transactions related to this contract.
>
> \(2\) The Contractor shall make available at its offices at all
> reasonable times the records, materials, and other evidence for
> examination, audit, or reproduction, until 3 years after final payment
> under this contract or for any shorter period specified in
> FAR Subpart 4.7 Contractor Records Retention, of the other clauses of
> this contract. If this contract is completely or partially terminated,
> the records relating to the work terminated shall be made available
> for 3 years after any resulting final termination settlement. Records
> relating to appeals under the disputes clause or to litigation or the
> settlement of claims arising under or relating to this contract shall
> be made available until such appeals, litigation, or claims are
> finally resolved.
>
> \(3\) As used in this clause, records include books, documents,
> accounting procedures and practices, and other data, regardless of
> type and regardless of form. This does not require the Contractor to
> create or maintain any record that the Contractor does not maintain in
> the ordinary course of business or pursuant to a provision of law.
>
> \(e\) (1) Notwithstanding the requirements of the clauses in
> paragraphs (a), (b), (c), and (d) of this clause, the Contractor is
> not required to flow down any FAR clause, other than those in
> paragraphs (i) through (vii) of this paragraph in a subcontract for
> commercial items. Unless otherwise indicated below, the extent of the
> flow down shall be as required by the clause---
>
> \(i\) 52.219-8, Utilization of Small Business Concerns (May 2004)
> (15 U.S.C. 637(d)(2) and (3)), in all subcontracts that offer further
> subcontracting opportunities. If the subcontract (except subcontracts
> to small business concerns) exceeds \$500,000 (\$1,000,000 for
> construction of any public facility), the subcontractor must include
> 52.219-8 in lower tier subcontracts that offer subcontracting
> opportunities.

\(ii\) 52.222-26, Equal Opportunity (Apr 2002) (E.O. 11246).

> \(iii\) 52.222-35, Equal Opportunity for Special Disabled Veterans,
> Veterans of the Vietnam Era, and Other Eligible Veterans (Dec 2001)
> (38 U.S.C. 4212).

\(iv\) 52.222-36, Affirmative Action for Workers with Disabilities
(June 1998) (29 U.S.C. 793).

> \(v\) 52.222-39, Notification of Employee Rights Concerning Payment of
> Union Dues or Fees (Dec 2004) (E.O. 13201).
>
> \(vi\) 52.222-41, Service Contract Act of 1965, as Amended
> (July 2005), flow down required for all subcontracts subject to the
> Service Contract Act of 1965 (41 U.S.C. 351, *et seq*.).
>
> \(vii\) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial
> Vessels (Feb 2006) (46 U.S.C. Appx. 1241(b) and 10 U.S.C. 2631). Flow
> down required in accordance with paragraph (d) of FAR
> clause 52.247-64.
>
> \(2\) While not required, the Contractor may include in its
> subcontracts for commercial items a minimal number of additional
> clauses necessary to satisfy its contractual obligations.

**END OF 52.212-5, CONTRACT TERMS AND CONDITIONS SECTION**

**SECTION D**

# D.1 INSTRUCTIONS TO OFFERORS\--COMMERCIAL ITEMS (JAN 2006): 52.212-1  {#d.1-instructions-to-offerors--commercial-items-jan-2006-52.212-1 .unnumbered}

\(a\) North American Industry Classification System (NAICS) code and
small business size standard. The NAICS code and small business size
standard for this acquisition appear in Block 10 of the solicitation
cover sheet (SF 1449). However, the small business size standard for a
concern which submits an offer in its own name, but which proposes to
furnish an item which it did not itself manufacture, is 500 employees.

\(b\) Submission of offers. Submit signed and dated offers to the office
specified in this solicitation at or before the exact time specified in
this solicitation. Offers may be submitted on the SF 1449, letterhead
stationery, or as otherwise specified in the solicitation. As a minimum,
offers must show\--

\(1\) The solicitation number;

\(2\) The time specified in the solicitation for receipt of offers;

\(3\) The name, address, and telephone number of the offeror;

\(4\) A technical description of the items being offered in sufficient
detail to evaluate compliance with the requirements in the solicitation.
This may include product literature, or other documents, if necessary;

\(5\) Terms of any express warranty;

\(6\) Price and any discount terms;

\(7\) \"Remit to\" address, if different than mailing address;

\(8\) A completed copy of the representations and certifications at
FAR 52.212-3 (see FAR 52.212-3(j) for those representations and
certifications that the offeror shall complete electronically);

\(9\) Acknowledgment of Solicitation Amendments;

\(10\) Past performance information, when included as an evaluation
factor, to include recent and relevant contracts for the same or similar
items and other references (including contract numbers, points of
contact with telephone numbers and other relevant information); and

\(11\) If the offer is not submitted on the SF 1449, include a statement
specifying the extent of agreement with all terms, conditions, and
provisions included in the solicitation. Offers that fail to furnish
required representations or information, or reject the terms and
conditions of the solicitation may be excluded from consideration.

\(c\) Period for acceptance of offers. The offeror agrees to hold the
prices in its offer firm for 30 calendar days from the date specified
for receipt of offers, unless another time period is specified in an
addendum to the solicitation.

\(d\) Product samples. When required by the solicitation, product
samples shall be submitted at or prior to the time specified for receipt
of offers. Unless otherwise specified in this solicitation, these
samples shall be submitted at no expense to the Government, and returned
at the sender\'s request and expense, unless they are destroyed during
preaward testing.

\(e\) Multiple offers. Offerors are encouraged to submit multiple offers
presenting alternative terms and conditions or commercial items for
satisfying the requirements of this solicitation. Each offer submitted
will be evaluated separately.

\(f\) Late submissions, modifications, revisions, and withdrawals of
offers.

\(1\) Offerors are responsible for submitting offers, and any
modifications, revisions, or withdrawals, so as to reach the government
office designated in the solicitation by the time specified in the
solicitation. If no time is specified in the solicitation, the time for
receipt is 4:30 p.m., local time, for the designated government office
on the date that offers or revisions are due.

\(2\) (i) Any offer, modification, revision, or withdrawal of an offer
received at the government office designated in the solicitation after
the exact time specified for receipt of offers is \"late\" and will not
be considered unless it is received before award is made, the
Contracting Officer determines that accepting the late offer would not
unduly delay the acquisition; and\--

\(A\) If it was transmitted through an electronic commerce method
authorized by the solicitation, it was received at the initial point of
entry to the government infrastructure not later than 5:00 p.m. one
working day prior to the date specified for receipt of offers; or

\(B\) There is acceptable evidence to establish that it was received at
the government installation designated for receipt of offers and was
under the Government\'s control prior to the time set for receipt of
offers; or

\(C\) If this solicitation is a request for proposals, it was the only
proposal received.

\(ii\) However, a late modification of an otherwise successful offer,
that makes its terms more favorable to the Government, will be
considered at any time it is received and may be accepted.

\(3\) Acceptable evidence to establish the time of receipt at the
government installation includes the time/date stamp of that
installation on the offer wrapper, other documentary evidence of receipt
maintained by the installation, or oral testimony or statements of
government personnel.

\(4\) If an emergency or unanticipated event interrupts normal
government processes so that offers cannot be received at the government
office designated for receipt of offers by the exact time specified in
the solicitation, and urgent government requirements preclude amendment
of the solicitation or other notice of an extension of the closing date,
the time specified for receipt of offers will be deemed to be extended
to the same time of day specified in the solicitation on the first work
day on which normal government processes resume.

\(5\) Offers may be withdrawn by written notice received at any time
before the exact time set for receipt of offers. Oral offers in response
to oral solicitations may be withdrawn orally. If the solicitation
authorizes facsimile offers, offers may be withdrawn via facsimile
received at any time before the exact time set for receipt of offers,
subject to the conditions specified in the solicitation concerning
facsimile offers. An offer may be withdrawn in person by an offeror or
its authorized representative if, before the exact time set for receipt
of offers, the identity of the person requesting withdrawal is
established and the person signs a receipt for the offer.

\(g\) Contract award (not applicable to Invitation for Bids). The
Government intends to evaluate offers and award a contract without
discussions with offerors. Therefore, the offeror\'s initial offer
should contain the offeror\'s best terms from a price and technical
standpoint. However, the Government reserves the right to conduct
discussions if later determined by the Contracting Officer to be
necessary. The Government may reject any or all offers if such action is
in the public interest; accept other than the lowest offer; and waive
informalities and minor irregularities in offers received.

\(h\) Multiple awards. The Government may accept any item or group of
items of an offer, unless the offeror qualifies the offer by specific
limitations. Unless otherwise provided in the Schedule, offers may not
be submitted for quantities less than those specified. The Government
reserves the right to make an award on any item for a quantity less than
the quantity offered, at the unit prices offered, unless the offeror
specifies otherwise in the offer.

\(i\) Availability of requirements documents cited in the solicitation.

(1)      (i) Availability of requirements documents cited in the
solicitation. (1) (i) The GSA Index of Federal Specifications, Standards
and Commercial Item Descriptions, FPMR Part 101-29, and copies of
specifications, standards, and commercial item descriptions cited in
this solicitation may be obtained for a fee by submitting a request
to\--GSA Federal Supply Service Specifications Section, Suite 8100, 470
East L\'Enfant Plaza, SW, Washington, DC 20407, Telephone (202)
619-8925, Facsimile (202) 619-8978.

\(ii\) If the General Services Administration, Department of
Agriculture, or Department of Veterans Affairs issued this solicitation,
a single copy of specifications, standards, and commercial item
descriptions cited in this solicitation may be obtained free of charge
by submitting a request to the addressee in paragraph (i)(1)(i) of this
provision. Additional copies will be issued for a fee.

\(2\) Most unclassified Defense specifications and standards may be
downloaded from the following ASSIST websites:

> \(i\) ASSIST (http://assist.daps.dla.mil).
>
> \(ii\) Quick Search (<http://assist.daps.dla.mil/quicksearch>).
>
> (iii)ASSISTdocs.com ([http://assistdocs.com](http://assistdocs.com/)).

\(3\) Documents not available from ASSIST may be ordered

> \(i\) Using the ASSIST Shopping Wizard
> (<http://assist.daps.dla.mil/wizard>);
>
> \(ii\) Phoning the DoDSSP Customer Service Desk (215) 697-2179,
> Mon-Fri, 0730 to 1600 EST; or
>
> \(iii\) Ordering from DoDSSP, Building 4, Section D,700 Robbins
> Avenue, Philadelphia, PA 19111-5094, Telephone (215) 697-2667/2179,
> Facsimile (215) 697-1462.
>
> \(4\) Nongovernmental (voluntary) standards must be obtained from the
> organization responsible for their preparation, publication or
> maintenance.

\(j\) Data Universal Numbering System (DUNS) Number. (Applies to all
offers exceeding \$25,000, and offers of \$25,000 or less if the
solicitation requires the Contractor to be registered in the Central
Contractor Registration (CCR) database.) The offeror shall enter, in the
block with its name and address on the cover page of its offer, the
annotation \"DUNS\" or \"DUNS +4\" followed by the DUNS or DUNS +4
number that identifies the offeror\'s name and address. The DUNS +4 is
the DUNS number plus a 4-character suffix that may be assigned at the
discretion of the offeror to establish additional CCR records for
identifying alternative Electronic Funds Transfer (EFT) accounts (see
FAR Subpart 32.11) for the same parent concern. If the offeror does not
have a DUNS number, it should contact Dun and Bradstreet directly to
obtain one. An offeror within the United States may contact Dun and
Bradstreet by calling 1-866-705-5711 or via the internet at
[http://www.dnb.com](http://www.dnb.com/). An offeror located outside
the United States must contact the local Dun and Bradstreet office for a
DUNS number.

\(k\) Central Contractor Registration. Unless exempted by an addendum to
this solicitation, by submission of an offer, the offeror acknowledges
the requirement that a prospective awardee shall be registered in the
CCR database prior to award, during performance and through final
payment of any contract resulting from this solicitation. If the Offeror
does not become registered in the CCR database in the time prescribed by
the Contracting Officer, the Contracting Officer will proceed to award
to the next otherwise successful registered Offeror. Offerors may obtain
information on registration and annual confirmation requirements via the
internet at [http://www.ccr.gov](http://www.ccr.gov/)or by calling
1-888-227-2423or 269-961-5757.

\(l\) Debriefing. If a post-award briefing is given to requesting
offerors, the Government shall disclose the following information, if
applicable:

> \(1\) The agency\'s evaluation of the significant weak or deficient
> factors in the debriefed offeror\'s offer.
>
> \(2\) The overall evaluated cost or price and technical rating of the
> successful and the debriefed offeror and past performance information
> on the debriefed offeror.
>
> \(3\) The overall ranking of all offerors, when any ranking was
> developed by the agency during source selection.
>
> \(4\) A summary of the rationale for award;
>
> \(5\) For acquisitions of commercial items, the make and model of the
> item to be delivered by the successful offeror.
>
> \(6\) Reasonable responses to relevant questions posed by the
> debriefed offeror as to whether source-selection procedures set forth
> in the solicitation, applicable regulations, and other applicable
> authorities were followed by the agency.

# D.2 ADDENDUM TO 52.212-1 -- ADDITIONAL INSTRUCTIONS TO OFFERORS {#d.2-addendum-to-52.212-1-additional-instructions-to-offerors .unnumbered}

## D.2.1 SUBMISSION OF OFFERS IN THE ENGLISH LANGUAGE: 52.214-34 (APR 1991) {#d.2.1-submission-of-offers-in-the-english-language-52.214-34-apr-1991 .unnumbered}

Offers submitted in response to this solicitation shall be in the
English language. Offers received in other than English shall be
rejected.

## D.2.2 SUBMISSION OF OFFERS IN U.S. CURRENCY: 52.214-35 (APR 1991)  {#d.2.2-submission-of-offers-in-u.s.-currency-52.214-35-apr-1991 .unnumbered}

Offers submitted in response to this solicitation shall be in terms of
U.S. dollars. Offers received in other than U.S. dollars shall be
rejected.

## D.2.3 PREAWARD ON-SITE EQUAL OPPORTUNITY COMPLIANCE REVIEW: 52.222-24 (FEB 1999) {#d.2.3-preaward-on-site-equal-opportunity-compliance-review-52.222-24-feb-1999 .unnumbered}

If a contract in the amount of \$10 million or more will result from
this solicitation, the prospective Contractor and its known first-tier
subcontractors with anticipated subcontracts of \$10 million or more
shall be subject to a preaward compliance evaluation by the Office of
Federal Contract Compliance Programs (OFCCP), unless, within the
preceding 24 months, OFCCP has conducted an evaluation and found the
prospective Contractor and subcontractors to be in compliance with
Executive Order 1124.

## D.2.4 SERVICE OF PROTEST: 52.233-2 (AUG 1996) {#d.2.4-service-of-protest-52.233-2-aug-1996 .unnumbered}

\(a\) Protests, as defined in section 33.101 of the Federal Acquisition
Regulation, that are filed directly with an agency, and copies of any
protests that are filed with the Government Accountability Office (GAO),
shall be served on the Contracting Officer (addressed as follows) by
obtaining written and dated acknowledgment of receipt from:

General Services Administration\
                   Federal Supply Service, FCXC\
                   Attn: Ms. Bertha Gelhaus\
                   2200 Crystal Drive, Suite 706\
                    Arlington, VA 22202

\(b\) The copy of any protest shall be received in the office designated
above within one day of filing a protest with the GAO.

## D.2.5 PERIOD FOR ACCEPTANCE OF OFFERS: L-FSS-FCXC-020 (JUL 1997)  {#d.2.5-period-for-acceptance-of-offers-l-fss-fcxc-020-jul-1997 .unnumbered}

The offeror agrees to hold its offer (both technical and price) firm for
8 months from the date specified for receipt of offers within which
offer may be accepted.

## D.2.6 RESERVED {#d.2.6-reserved .unnumbered}

## D.2.7 AWARD: L-FSS-FCXC-150 (APR 2006) {#d.2.7-award-l-fss-fcxc-150-apr-2006 .unnumbered}

Until a formal notice of award is issued, no communication by the
Government, whether written or oral, shall be interpreted as a promise
that an award will be made.

> \(a\) The Government reserves the right to award based upon initial
> proposals without any discussions; however, if it is deemed in the
> best interests of the Government, the Government will conduct
> discussions.
>
> \(b\) If discussions are conducted, the Contracting Officer will
> request a final proposal revision upon the conclusion of discussions.
> Oral requests will be confirmed in writing.
>
> \(c\) The request will include---
>
> \(1\) Notice that discussions are concluded;
>
> \(2\) Notice that this is the opportunity to submit a final proposal
> revision;
>
> \(3\) The specified cutoff date and time;
>
> \(4\) A statement that any modification proposed as a result of the
> final proposal revision must be received by the date and time
> specified and will be subject to the Late Submissions, Modifications,
> and Withdrawals of Proposals provision in 52.212-1, Instructions to
> Offerors.
>
> \(d\) The Contracting Officer will not reopen discussions after
> receipt of the final proposal revision unless it is clearly in the
> interest of the Government to do so. If discussions are reopened, the
> Contracting Officer will issue an additional request for a final
> proposal revision.

## D.2.8 DISPOSITION OF PROPOSALS: L-FSS-FCXC-160 (APR 2006) {#d.2.8-disposition-of-proposals-l-fss-fcxc-160-apr-2006 .unnumbered}

After a Contractor has been selected, unsuccessful proposals will be
disposed of as follows: GSA will retain one copy of each proposal and
the remainder will be destroyed by shredding. No destruction certificate
will be furnished.

## D.2.9 ANNOUNCEMENT OF AWARD(S): L-FSS-FCXC-170 (APR 2006)  {#d.2.9-announcement-of-awards-l-fss-fcxc-170-apr-2006 .unnumbered}

After having notified the successful offeror(s) and all other
participating offerors, announcement of the contract award(s) will be
made in FedBizOpps.

## D.2.10 SUBMISSION OF PROPOSALS: L-FSS-FCXC-180 (APR 2006) {#d.2.10-submission-of-proposals-l-fss-fcxc-180-apr-2006 .unnumbered}

D.2.10.1 Summary Instructions:

> a\. The information provided shall be concise, complete, and shall
> demonstrate a thorough understanding of the requirements as described
> in the Schedule of Services (Section C) of the solicitation. Note: It
> is imperative that the offeror thoroughly reads and understands the
> Schedule of Services when preparing the proposal. Additionally, the
> offeror must demonstrate a balanced, reasonable price relationship for
> each contract line item and base and option period(s) of the contract.
> Proposals that merely offer to conduct a program in accordance with
> the Government\'s requirements, as described in the Schedule of
> Services without going into further detail, will not be considered
> acceptable and will not receive further consideration. The offeror
> must submit a technical proposal in compliance with the Government\'s
> requirements.
>
> b\. Technical proposals shall clearly address the requirements of the
> Schedule of Services. The technical proposal is the primary
> determining factor of an offeror's ability to perform. Offerors are
> cautioned that the use of any format other than the one described in
> this section could result in the evaluation panel\'s inability to give
> maximum ratings. In order to assist in completing all requirements of
> this RFP, the proposal shall include Attachment 1, Cover Page to Offer
> and Proposal Checklist indicating the specific locations of all
> responses to the Government\'s various requirements.
>
> c\. Each offeror must submit an offer as described in this section.
> When evaluating an offeror's capability to perform the prospective
> contract, the Government will also consider how well the offeror
> complied with these instructions.
>
> d\. The Government will not be liable for any costs associated with
> the development, preparation, transmittal or presentation of any
> proposal or material submitted in response to this RFP. The proposal
> and all materials submitted by the bidder in connection with this RFP
> shall become the property of the Government.

D.2.10.2 Form of Technical and Price Proposals:

> a\. The proposal submission shall be on 8-1/2 x 11-inch paper (double
> sided), in a commercially standard font size (no smaller than
> 12-point), double-spaced, three-hole punched, and securely placed in
> several three-ring loose leaf binders as described below. The
> double-spacing and font size requirement applies to all proposal
> submissions (including tables) as stated herein, but excludes the
> following:

-   The Contract Terms and Conditions including fill-ins for Volume I -
    Contract Data;

-   The list of client references in Volume II -- Technical Proposal;

-   The information requested in Volume III - Other Technical
    Information;

-   Government-provided pricing tables in the SF 1449 or alternate
    pricing tables;

-   The fill-ins for Attachments 1, 2 and 4;

-   Graphics (shall not have extensive text); and

-   An organizational chart, if used in defining the organizational
    structure.

> b\. Each page shall be separately numbered in Arabic numerals in the
> footer portion, flush right (e.g., using double-sided, the front side
> would be page 1, the reverse side would be page 2).
>
> c\. Unnecessarily elaborate brochures or other presentations beyond
> that sufficient to present a complete proposal are not desired.
> Elaborate art work, expensive paper and bindings, and expensive visual
> and other presentation aids are not solicited.

d\. Proposals shall be arranged in four physically separate volumes and
individually titled:

-   Volume I - Contract Data;

-   Volume II - Technical Proposal;

-   Volume III - Other Technical Information;

-   Volume IV - Price Proposal.

Each volume shall have a table of contents for easy reference. Table of
Contents are not included in the page limitations. The separate volumes
are fully described below.

Offerors shall submit one proposal covering the four business lines. The
technical proposal must demonstrate how the offeror meets all
requirements for the four business lines offered. Stating that the
offeror understands and will comply with the requirements is not
adequate. Similarly, phrases such as "standard procedures will be
employed" or "well-known techniques will be used" are also inadequate.
The offeror's statements will be construed as a guideline for similar
tasks arising under the contract.

In order to meet the requirement for the Integrated Business Line, the
offeror must have the ability to integrate two or more business lines.
The Government will only consider award to offerors who meet minimum
requirements for all four business lines (purchase, travel, fleet, and
integrated). Separate pricing proposals (not separate volumes) are
required (i.e., a pricing proposal for each separate business line with
Volume IV, Price Proposal).

D.2.10.3 Volume I - Contract Data:

> a\. Quantity:
>
> **For Volume I**, the offeror shall submit one (1) original and one
> (1) copy of Volume I - Contract Data. The Original shall be marked in
> the footer "ORIGINAL" so that it appears on every page. If the
> requested information is different for the business lines, tab or
> otherwise divide each section within Volume I.
>
> b\. Content:
>
> **For Volume I -** Contract Data shall include the Contract Terms and
> Conditions in its entirety (Sections C.4 and C.5) including the
> fill-in clauses listed below (numbers 5-10). There are no page
> restrictions on this section.
>
> 1\. Attachment 1, Cover Page to Offer and Proposal Checklist
>
> 2\. Table of Contents for Volume I
>
> 3\. Standard Form (SF) 1449 (not including Blocks 19-24)
>
> 4\. Copy of contract Terms and Conditions, C.4 and C.5 (in its
> entirety)
>
> 5\. The information required in C.5.1 Place of Performance
>
> 6\. The information required in C.5.23 Organizational Conflict of
> Interest. If no conflict of interest exists, indicate none.
>
> 7\. The information required in C.5.24 Authorized Negotiators.
>
> 8\. The information required in C.5.25 Contract Administration Plan.
>
> 9\. The information required in C.5.29 Card Action Teams.
>
> 10\. The information required (including resumes) in C.5.31 Key
> Personnel.
>
> 11\. Large business concerns (see NAICS codes on the cover page,
> CP-FSS-1-C) are advised of the requirement to submit with their
> Contract Data (Volume I) a Small Business Subcontracting Plan. There
> are two NAICS codes under this solicitation. If the offeror is a small
> business for all NAICS codes, no subcontracting plan is required. If,
> however, an offeror is a small business for one NAICS code and a large
> business for another, it will need to submit a subcontracting plan for
> the NAICS code(s) in which it is a large business. The Government will
> review each plan to ensure it is consistent with the provisions of
> clause 552.219-9 incorporated in this RFP. Subcontracting plans are
> subject to negotiation along with the terms and conditions of any
> contract which results from this solicitation. Offers are hereby
> informed that failure to submit the subcontracting plan may make the
> offeror ineligible for contract award. A sample outline that may be
> used in preparing a subcontracting plan is included in this
> solicitation as Attachment 2. In addition, Attachment 3 shows GSA's
> internal subcontracting goals and an example of how to calculate
> percentage and dollar value goals for each business category.
>
> 12\. The information required in Attachment 4, Offeror Representations
> and Certifications. Note: This attachment is required if offeror has
> not completed the application through the Online Representations and
> Certifications Application (ORCA). The ORCA website is located at
> https://orca.bpn.gov/login.aspx.
>
> 13\. Contractor Teaming Arrangement Agreement (if applicable)
>
> 14\. Letter(s) of Commitment from Subcontractors (if applicable)

D.2.10.4 Volume II - Technical Proposal:

> a\. Quantity:
>
> **For Volume II**, the offeror shall submit one (1) original and eight
> (8) copies of Volume II - Technical Proposal. The original shall be
> marked in the footer "ORIGINAL" so that it appears on every page.
> Copies shall be marked "COPY" so that it appears on every page. If the
> requested information is different by business line, tab or otherwise
> divide each section within Volume II. Blank tabbed pages are not
> included in the page limitations.
>
> b\. Page Limitation:
>
> **For Volume II -** Technical Proposal, the offeror's technical
> proposal is limited to 150 numbered pages each numbered from cover to
> cover with the exception of C.3.1 Security Requirements (listed under
> Subfactor 2A). C.3.1 Security Requirements may be submitted as an
> appendix to Volume II. If the offeror submits pages in excess of the
> limitations, the Government will only read and evaluate the stated
> number of pages of the offeror's technical proposal. There is not a
> page limitation for C.3.1 Security Requirements if included as an
> appendix.
>
> c\. Content:
>
> **For Volume II** - Technical Proposal shall only include the
> technical information described below. **No pricing information shall
> be included in any portion of the technical proposal.** A table of
> contents for Volume II shall be provided.
>
> \(1\) **Factor 1 - Performance**
>
> This part consists of narrative technical information only. The
> information provided shall be clear, concise, specific and complete,
> and shall demonstrate the offeror's past performance and corporate
> and/or government experience. The offeror must submit a technical
> proposal in compliance with the Government\'s requirements as
> described below.
>
> ***Subfactor 1A, Past Performance:***
>
> References: Provide 20 client references (five recent client
> references per business line). Client references must be for the
> entity performing services for that particular business line. Client
> is defined as a corporate or government entity for which the
> Contractor provides card services. References are individuals within
> the client organization. Provide one (1) copy of the names, addresses,
> telephone, email addresses and facsimile numbers of references by
> business line offered that can provide feedback and evaluation on the
> offeror's past performance and that can verify statements made by the
> offeror. Offerors must include and identify references which can
> provide feedback and evaluation on submitted card projects, best and
> promising card practices, and corporate/and or government card
> accounts (see Subfactor 1B). Note: If offering value added products
> and services, include and identify the references that can address the
> offeror's past performance of value-added products and services.
>
> ***Subfactor 1B, Previous Experience:***
>
> a\. The Government requires offerors to demonstrate 2 years of
> corporate and/or government experience in each separate business line
> in providing similar core requirements anticipated under the
> solicitation. Offerors in a teaming arrangement may use team
> experience for the portion of the work relative to the teaming
> arrangement.
>
> For each business line, provide the charge volume, number of
> transactions, and number of cardholders for the offeror's top 10
> accounts, as measured in sales volume for the most recent 2-year
> period (or portion thereof for recent corporate and/or government card
> accounts). Break out the information for each type of account (i.e.,
> centrally billed account, individually billed account)
>
> b\. For each separate business line, provide a concise narrative
> description of 2 government (e.g., county, city, state, federal)
> and/or corporate card projects. These projects must have been
> successfully completed within the past ten years, or must be current
> and ongoing. Each project shall be similar to the work that is to be
> completed under the core requirements (i.e., different types and sized
> accounts serviced)

-   Fleet Card\--accounts assigned to an individual piece or group of
    equipment and accounts assigned to an individual person or customer
    unit;

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-   Travel Card\--accounts set-up as centrally and individually billed
    accounts, with or without ATM access;

-   Purchase Card\--accounts assigned to an individual or an office; and

-   Integrated Card\--demonstrate successful integration of front-end or
    back-end or both processes.

> Fully describe each project from start-up to completion. Discuss the
> tools and processes used to perform each card project. Discuss any
> security issues/breaches that occurred during the project and include
> the measures and procedures taken to address these issues. Also,
> include the measures and procedures that will be taken in the future
> to avoid any further security problems. Provide the project schedule
> for each card project showing the milestones for each major step of
> the project. The narrative shall address whether major
> tasks/milestones/deliverables were on schedule and, if applicable, the
> rationale for changing the schedule.
>
> Provide the charge volume, number of transactions and number of
> cardholders for each of the card projects. Break out the charge
> volume, number of transactions and cardholders by each type of
> account.
>
> c\. Provide a brief narrative description of "best practices"
> performed by the offeror and detail how the best practice may be
> applied to any resultant contract. A "best practice" is defined as one
> considered to be superior to a "usual practice" because it produced
> significant or extraordinary results or saved significant amounts of
> time, money, and/or resources. The best practice must be exportable to
> other organizations though may require some adaptation. Include a
> discussion of what the client objective was, how the best practice met
> client objectives, and whether there were significant or extraordinary
> results or significant savings of time, money, and/or resources.
>
> d\. Provide a brief narrative description of "promising practices"
> performed by the offeror. A "promising practice" is a conditional
> "best practice." It is determined to be conditional because it was
> tried once or tried under unusual circumstances. It may not be readily
> exportable, however. Identify what the client objectives were. Provide
> an analysis of the promising practice to include how the practice met
> client objectives; achieved significant or extraordinary results or
> saved significant amounts of time, money and/or resources. Discuss
> challenges and risks encountered, possible options contemplated,
> direction taken and rationale, and end result. Discuss lessons
> learned.
>
> \(2\) **Factor 2 - Technical Excellence**
>
> This part consists of narrative technical information and a technology
> demonstration. The information provided shall be clear, concise,
> complete, and shall demonstrate the offeror's operational processes,
> technical expertise, electronic capability, and transition plans. The
> information provided shall demonstrate the offeror's understanding of
> and ability to successfully accomplish the Government's requirements
> as stated in Section C, Schedule of Services. The offeror must submit
> a technical proposal in compliance with the Government\'s
> requirements.
>
> Each requirement section is numbered C.X. Each decimal place that is
> carried out for a particular section is considered to be a subsection
> to the previous section (e.g., C.1.13.1 is a subsection for C.1.13
> Liability). Also, every section labeled CP.X, CT.X, CF.X, or CI.X is
> considered a subsection of the associated section numbered C.X and
> relates specifically to purchase, travel, fleet, and integrated card
> programs respectively. For every section listed below in Factor 2, all
> subsections to that section shall be addressed.
>
> ***Subfactor 2A, Operational Processes:***
>
> This part consists of detailed narrative technical information only.
> The Government requires that the offeror demonstrate its understanding
> of and ability to accomplish the following requirements as described
> in the following sections of the Schedule of Services (Section C):

1)  C.1.9 Delinquency Control

2)  C.1.12 Government-Wide Shut Down

3)  C.1.13 Liability

4)  C.1.15 Card Design and Embossing

5)  C.1.17 Continuity of Operations

6)  C.1.19 Tax Exempt Status

7)  C.1.22 Government to Government Transactions

8)  C.2.7.2 Training Requirements

9)  C.2.8 Training Materials

10) C.2.13 Customer Service

11) C.3.1 Security Requirements

> In addition to the C.1.15 Card Design and Embossing, provide one copy
> of the offeror's quasi-generic and generic card design. \[NOTE: The
> card designs shall be submitted under Volume III -- Other Technical
> Information.\]
>
> In addition to the C.2.8 Training Materials, provide three different
> samples of government and/or corporate training materials. \[NOTE: The
> three different samples of government and/or corporate training
> materials shall be submitted under Volume III -- Other Technical
> Information.\]
>
> ***Subfactor 2B, Technical Expertise:***
>
> This part consists of detailed narrative technical information only.
> The Government requires that offeror's demonstrate their understanding
> of and ability to accomplish the following requirements as described
> in the following sections of the Schedule of Services (Section C):

1)  C.1.20 Risk Mitigation

2)  C.2.1 Merchant Acceptance

3)  C.2.2 Program Support

4)  C.3.5 Transaction Authorizations

5)  C.3.6 Authorization Controls

> In addition to the C.2.1 Merchant Acceptance narrative, provide the
> following:

a.  Ensure for the fleet card, merchant acceptance with full transaction
    data capture as listed in the Merchant Data section in Figure 3.2.2
    (C.3.2.2 Transaction Data), at a minimum of 100,000 domestic fuel
    outlets. Offerors may propose any combination of fueling merchants
    that will reach the 100,000 requirement. In order to determine the
    geographic dispersion of merchants, include the merchant's state and
    type of merchant (e.g. fixed based operations (FBOs), automotive
    service). If offering international card acceptance, provide a list
    of the countries in which the card is accepted. Offerors may also
    submit their own list of individually-branded stations.

b.  For the travel and purchase card, ensure that the offeror's card
    product is accepted at the Government's historic top merchants,
    which is listed in Attachments 5 and 6. Provide the total number of
    accepting merchants of the offered card product.

> \[NOTE: Merchant Acceptance listing shall be submitted under Volume
> III -- Other Technical Information.\]
>
> If offered, the offeror must describe the commercial value-added
> products and services offered (C.2.12 Value Added Product and Service
> Offerings (Tier 2)) and discuss its commercial terms and conditions
> \[NOTE: The pricing of commercial value-added products and services
> shall be provided in Volume IV Price Proposal\].

The offeror must also describe the integrated card including the
streamlining capabilities, consolidation of functions (e.g., front-end,
back-end processes) and efficiencies that may be gained.

> ***Subfactor 2C, Electronic Capability: (OFFEROR TECHNOLOGY
> DEMONSTRATION)***
>
> This part consists of a technology demonstration of the offeror's
> electronic access and reporting systems for each business line. This
> demonstration will be presented to the Source Selection Evaluation
> Board (SSEB) and GSA following the offeror's oral presentation (see
> D.2.10.7 Oral Presentations and D.2.10.8 Instructions for Oral
> Presentations and Technology Demonstrations). The information provided
> shall be clear, concise, specific, complete, and shall demonstrate a
> thorough understanding of the requirements in C.2.6.3 Electronic
> Access System (EAS), C.3.2 Program and Transaction Data, and C.3.3
> Reporting Requirements and demonstrate how the offeror will accomplish
> the requirements.
>
> The offeror must present a technology demonstration in compliance with
> the Government\'s requirements, in the format and order as described
> below. At a minimum, the demonstration shall:
>
> a\. Begin with the presenters' introduction including name, position,
> and company affiliation and introduce the presentation team.
>
> b\. Describe the electronic access and reporting system proposed.
>
> c\. Using the offeror's proposed electronic and access system,
> demonstrate in detail the level and extent of the offeror's
> understanding of and ability to successfully accomplish the
> Government's requirements as stated in C.2.6.3 Electronic Access
> System (EAS).
>
> d\. Include a detailed discussion of the types of data elements and
> levels of data that can be captured or obtained by the offeror and
> provided to the Government at both the agency and GSA level with the
> proposed system. Discuss the offeror's ability to provide or obtain
> the data elements specified in C.3.2 Program and Transaction Data and
> C.3.3 Reporting Requirements. Discuss how current the program and
> transaction data is (e.g., real-time, current within 24 hours, 30
> days).
>
> e\. Describe in detail how the offeror will accomplish integration of
> two or more business lines and at what level integration is proposed
> (i.e., front-end, back-end, or both). Describe what and how functions
> can be consolidated and how integration will accomplish the
> requirements.
>
> f\. In closing, summarize the technology presentation/demonstration.
>
> **Documentation for Offeror's Technology Demonstration:** See D.2.10.5
> Volume III, Other Technical Information for required documentation.
>
> **NOTE: All functionality proposed by the offeror will be subjected to
> a live test demonstration as described in D.2.10.9, Instructions for
> the Live Test Demonstration (LTD). Agencies/organizations will be
> provided the opportunity to review the evaluation results of the
> offeror's LTD in preparation for task order award.**
>
> ***Subfactor 2D, Transition Plan:***
>
> This part consists of narrative technical information only. The
> information provided shall be clear, concise, specific and complete,
> and shall demonstrate the offeror's understanding of the Government's
> requirements as it relates to transitions and how the offeror will
> manage and perform transitions under the Government's card program(s)
> as described in C.2.10 Transition, in a smooth and seamless manner.
> The offeror must submit a technical proposal in compliance with the
> Government\'s requirements. The offeror's narrative statements will be
> construed as a guideline for similar transitions arising under the
> contract.
>
> a\. Describe the offeror's transition plan for each of the following
> types of transition: Start-up Implementation (as a successor),
> Agency/Organization Transition (as an incumbent and a successor),
> Master Contract Transition (as an incumbent), and Technological
> Advance Transition (as an incumbent). Address both the technical
> aspects and managerial aspects of each type of transition and
> demonstrate a smooth, seamless transition.
>
> b\. For all types of transitions, the offeror must demonstrate the
> level and extent to which the offeror's transition plans minimize
> impact to the Government in the phase-in and phase-out process of each
> type of transition.
>
> c\. For an integrated card, describe in detail how the offeror will
> accomplish transitions as described in paragraph a., above, of two or
> more Integrated Business Lines in a seamless manner.
>
> \(3\) **Factor 3 - Management**
>
> This part consists of narrative technical information only. The
> information provided shall be clear, concise, specific and complete,
> and shall demonstrate the offeror's understanding of and ability to
> manage and oversee the Government's card program(s). The narrative
> shall demonstrate the offeror's ability to manage and staff all
> aspects of the Government's requirements to effectuate a high-quality,
> seamless card program(s) operation. The offeror shall provide a plan
> of accomplishment, and a quality assurance plan. The offeror must
> submit a technical proposal in compliance with the Government\'s
> requirements as described below.
>
> ***Subfactor 3A, Plan of Accomplishment:***
>
> This part consists of detailed narrative technical information only.
> The offeror must demonstrate its understanding of and ability to
> manage and oversee the Government's card programs as described below:
>
> The offeror shall submit a plan of accomplishment that defines its
> operational structure. Discuss how various organizational components
> work together in a coordinated, organized manner to ensure successful
> accomplishment of the requirements and ensure that problem resolution
> occurs at the earliest possible moment. Identify the number of
> dedicated employees anticipated to be assigned to each applicable
> organizational element as well as any organizational changes
> anticipated to perform the contract. The offeror must demonstrate how
> it will staff and manage different and concurrent types of projects,
> accounts, and sizes of tasks within required timeframes. Provide
> resumes of key personnel (and alternates) that demonstrate the
> background, education and experience of key personnel proposed (NOTE:
> Provide resumes in Volume I). Discuss support personnel and describe
> the customer service process. Resumes must be signed and dated by the
> applicable individual and countersigned by the offeror. The offeror
> must state its understanding that the qualifications of the
> individuals demonstrated on the resumes shall be the standard for all
> personnel in the same job category under any resultant contract. The
> offeror must describe its employment methodologies and recruitment
> strategies for determining and obtaining personnel resources.
>
> If subcontractors are used, explain how, why and when the offeror
> anticipates the use of subcontractors, to include the specific types
> of tasks to be subcontracted and the identification of subcontractors
> and synopsis of the corporate experience of each subcontractor.
> Address how the offeror will establish and maintain communication with
> a variety of program management and contract personnel.
>
> The plan must be clear, complete and detailed to allow for application
> to actual work performed under this contract. The offeror's
> descriptive statements will be construed as a guideline for staffing
> and managing similar projects arising under the contract.
>
> For the integrated card, describe in detail how the offeror's plan of
> accomplishment will provide singularity in management oversight and
> card operations staff for two or more business lines as described
> above.
>
> ***Subfactor 3B, Quality Assurance Plan:***
>
> This part consists of detailed narrative technical information only.
> The offeror must demonstrate the level and extent of its understanding
> of and ability to meet the quality requirements stated in C.1.16
> Quality Assurance and as described below:
>
> Provide a quality assurance plan including but not limited to the
> items listed in C.1.16 Quality Assurance. The offeror must demonstrate
> how it will ensure quality of the products/services provided under any
> resultant contract to include identifying who is responsible for
> monitoring quality, management review levels, corrective measures and
> prevention. The offeror shall describe how it will meet the
> performance based objectives stated in C.2.13 Customer Service and
> C.2.7.2 Training Requirements. Discuss the assessment/measurement
> tool(s) to be used. Discuss how the offeror will apply commercial best
> practices to improve government processes.

D.2.10.5 Volume III -- Other Technical Information:

> a\. Quantity:
>
> **For Volume III**, the offeror shall submit one (1) original and (1)
> copy of Volume III -- Other Technical Information, unless otherwise
> specified in paragraph b., below. The original shall be marked in the
> footer "ORIGINAL" so that it appears on every page. The copy shall be
> marked "COPY" so that it appears on every page. If the requested
> information is different for the business lines, tab or otherwise
> divide each section within Volume III.
>
> b\. Content:
>
> **For Volume III** -- Other Technical Information shall only include
> the technical information described below. **No pricing information
> shall be included in any portion of the technical proposal.** A table
> of contents shall be provided for Volume III. Required CDs shall be
> inserted in sleeves within Volume III.
>
> 1\. **Operating Rules/Regulations:** Provide one (1) compact disc of
> the offeror's bank or charge card association operating
> rules/regulations (or similar document that describes operating
> procedures as it relates to providing card products and services). If
> an offeror has other operating rules/regulations in addition to those
> imposed by a bank or charge card association or similar entity that
> describe operating procedures as it relates to providing card products
> and services, the offeror shall also submit those operating
> procedures.
>
> 2\. **D.2.10.7 Oral Presentation:** Provide the PowerPoint
> presentation on the same compact disc used for number one above.
> Provide 15 paper copies listing the names, firms, and position titles
> of all presenters (REQUIRED IN THE ORIGINAL VOLUME ONLY).
>
> 3\. **D.2.10.4 Subfactor 2C, Electronic Capability, Technology
> Demonstration**: Provide the PowerPoint presentation (on the same
> compact disc as numbers one and two above), **which will be used in
> the demonstration** that briefly describes the processes of the
> electronic access system that cannot be demonstrated and include
> system specifications, hardware/software requirements, format of data,
> and storage term and capability. Provide 15 paper copies listing the
> names, firms, and position titles of all presenters if different from
> those presenting for the oral presentation above. Provide 15 paper
> copies of a clear, concise handout of the electronic access and report
> screens, **which will be used in the demonstration**. COPIES REQUIRED
> IN THE ORIGINAL VOLUME ONLY.
>
> 4\. **C.1.15 Card Design and Embossing:** Provide the offeror's
> quasi-generic and generic card design.
>
> 5\. **C.2.1 Merchant Acceptance**: Provide the merchant acceptance
> listings for the purchase, travel and fleet card.
>
> 6\. **C.2.8 Training Materials:** Provide each of three different
> samples of government and/or corporate training materials.
>
> 7\. **C.2.10.1.2 Presentation Packages:** Provide the offeror's draft
> presentation package on the same compact disc used for numbers one
> through three above.
>
> 8\. **CP.2.11.1 Convenience Checks:** Provide the convenience check
> design.
>
> 9\. **D.2.10.9 Live Test Demonstrations:** Provide the LTD script on a
> separate compact disc (i.e., not the same one used for numbers one,
> two, and three above).

D.2.10.6 Volume IV - Price Proposal(s):

> a\. Quantity:
>
> **For Volume IV,** the offeror shall submit one (1) original and two
> (2) copies of Volume IV - Pricing Proposal(s). Originals shall be
> marked in the footer "ORIGINAL" so that it appears on every page.
> Copies shall be marked "COPY" so that it appears on every page. The
> requested information for each separate business line must be
> consolidated into Volume IV. If the requested information is different
> for the business lines, tab or otherwise divide each section within
> Volume IV. There are no page restrictions for Volume IV.
>
> b\. Pricing Instructions:
>
> **For Volume IV** -- Except for the allowed fixed prices for
> separately priced items of each core business line and the value-added
> products and services as detailed in Section B, this is a no cost
> contract to the Government. The Government expects a minimum refund of
> 8 basis points for each business line based on Net Charge Volume as
> calculated in B.4 Sales Refunds. Offers that do not provide the
> required minimum refund for each business line will be considered
> unacceptable. The offeror must submit the pricing sheets as
> instructed:
>
> 1\. Offered prices shall be inclusive of all direct and indirect
> costs. This shall include all direct labor costs (inclusive of G&A,
> overhead, profit, fringe benefits, escalation) and other direct costs
> (products, supplies, and materials) associated with the requirement
> and be in a manner consistent with the offeror's cost or general
> accounting standards. All costs required to meet the Government's
> requirements are to be included in this commercial price.
>
> 2\. Offerors shall address the Industrial Funding Fee and B.3 Pricing
> Requirements to agencies/organizations in their price proposal. A
> minimum sales refund of 8 basis points for each business line based on
> net charge volume as defined in B.2 Pricing Definitions is required.
> The offeror must demonstrate the level and extent of its understanding
> of, and ability to accomplish the technical requirements of the
> Pricing Requirements to agencies/organizations. The offeror must
> describe the process, mechanism, and systems to be used; describe how
> it will work; and demonstrate how the offeror will accommodate
> multiple remittance frequencies at end of fiscal year government
> processing.
>
> 3\. All prices (paid by the agency/organization to the Contractor)
> proposed, are to be the maximum prices of the product/service. Because
> agencies/organizations may simply place a standard task order after
> reviewing all master Contractor(s) presentation packages without
> further contact with the master Contractor(s), and because the maximum
> prices will be evaluated for purposes of the master contract, offerors
> are encouraged to aggressively price contract line items offered at
> the outset.
>
> 4\. Agency/organization sales refunds including GSA's IFF as discussed
> in B.4.1 Sales Refund, B.4.2 Productivity Refund, and B.4.3 Additional
> Refunds shall be floor prices (i.e., the minimum amount of the
> refund/IFF). In B.4.1 Sales Refund, the Contractor shall propose
> separate refund schedules for sales refunds based on both a 30 day
> billing cycle period and a 45 day billing cycle period.
>
> 5\. The offeror may reproduce the Contract Line Item Number forms as
> necessary.
>
> 6\. If offerors adopt a volume-based approach to pricing, the pricing
> proposed must not adversely affect agencies/organizations that place
> their orders or reach a certain threshold first. As individual
> agencies/organizations will place separate orders with Contractors, it
> would not be prudent to create an incentive to wait for other
> agencies/organizations to place orders to obtain a volume based
> discount. Volume-based pricing that adversely affects
> agencies/organizations that place their orders first or reach a
> certain threshold first will not be considered.
>
> 7\. Where additional space is necessary, use additional paper, and
> clearly mark the contract line item number for which the pricing is
> being offered.
>
> 8\. If alternative pricing proposals are offered, please provide a
> complete detailed explanation of the pricing proposed, including all
> assumptions, as well as examples of the alternative pricing proposal.
> Alternative pricing proposals must demonstrate how they are to the
> Government's benefit.
>
> 9\. If there is no charge for a contract line item, please indicate
> "0" (zero).
>
> 10\. Core requirements are defined in the Schedule of Services,
> (Section C) and associated sections distinct to each business line.
> Pricing for financial refunds are described in B.4 Refunds.
>
> Specific to the Travel Card: Offerors shall include core pricing for
> traveler's checks and traveler's checks related products/services.
> Specific to the purchase card: Offerors shall include core pricing for
> convenience checks and convenience check/related products/services.
> Specific to the Integrated Card: Offerors shall include convenience
> checks and convenience check related products/services, and traveler's
> checks and traveler's check related products/services.
>
> 11\. For value-added products and services, submit commercial pricing
> and evidence of commercial sales (i.e., commercial price list,
> invoices, etc.). All terms and conditions offered shall be in
> accordance with standard commercial pricing, unless otherwise
> specified. If not offering the value-added product or service, please
> indicate "not offered."

c\. Content:

> Volume IV - Price Proposal(s) shall only include the price information
> described below. **No other technical information shall be included in
> any portion of the price proposal than that requested in D.2.10.6
> paragraph b. 2, above.** A table of contents shall be provided. For
> each separate business line, provide the information as stated below.
> If multiple pricing is proposed, tab or otherwise divide each pricing
> proposal separately within Volume IV. For example, if you are offering
> separate pricing for all four business lines, your proposal would
> contain the following (although not necessarily in the tabbed order as
> shown in the example---offerors may include the information in any
> logical order):

Table of Contents

Tab 1, Integrated Card, addressing paragraphs 1 through 5 below.

Tab 2, Fleet Card, addressing paragraphs 1 through 5 below.

Tab 3, Travel Card, addressing paragraphs 1 through 5 below.

Tab 4, Purchase Card, addressing paragraphs 1 through 5 below.

> Indicate whether offering to integrate 2 business lines, 3 business
> lines, or both.
>
> 1\. Pricing tables 1 - 15 for base and option periods and assumptions,
> if any, shall be provided in detail as well as the basis for those
> assumptions.
>
> 2\. Proposed refunds to agencies/organizations, inclusive of the
> required Industrial Funding Fee.
>
> 3\. Proposed pricing for separately priced additional required
> products and service offerings including, but not limited to,
> convenience checks, travelers checks, and customized services. For
> customized services, list and price each proposed customized service
> separately. Provide evidence of commercial pricing for each separately
> priced core product and service (e.g., commercial price list,
> invoices).
>
> 4\. If quantity discounts are offered on the value added product and
> service offerings, please indicate what the quantity discounts are.
> Include evidence of commercial pricing for all proposed value added
> product and service offerings.
>
> 5\. Alternate pricing proposals for base and option years and
> assumptions shall be provided in detail as well as the basis for those
> assumptions.

D.2.10.7 Oral Presentations:

An overview of the proposal information shall be presented to the Source
Selection Evaluation Board (SSEB - Referenced in the D.3 Evaluation of
Commercial Items, paragraph c) and GSA. The information provided shall
be a clear and concise summary demonstrating the offeror's ability to
successfully accomplish the requirements in Section C, Schedule of
Services. Following the oral presentation, the offeror shall provide the
technology demonstration as described in Subfactor 2C Electronic
Capability under Factor 2 Technical Excellence. The offeror must present
an oral proposal in compliance with the Government\'s requirements, in
the format as described below. At a minimum, the oral presentation
shall:

> a\. Begin with the presenters' introduction of himself/herself by
> name, position, and company affiliation and introduce the presentation
> team.
>
> b\. Provide the total charge volume of all business and the total
> number of years of corporate and/or government experience. Provide the
> total charge volume of corporate and/or government business classified
> by type of experience with each card product and service programs
> (e.g., centrally billed accounts, individually billed accounts (Travel
> Card Program only), ATM (Travel Card Program only)).

**Documentation for Offeror's Oral Presentation:** See D.2.10.5 Volume
III, Other Technical information for required documentation.

D.2.10.8 Instructions for Oral Presentations and Technology
Demonstrations:

> a\. **Where:** Oral presentations and technology demonstrations will
> be conducted at the General Services Administration, 2200 Crystal
> Drive, Arlington, VA 22202. The facility will be available for
> inspection by the offerors prior to the time set for the actual
> presentation and demonstration.
>
> b\. **Schedule:** Oral presentations and technology demonstrations
> will be scheduled with offerors as soon as possible after the closing
> date for receipt of proposals. The scheduling of the oral
> presentations and demonstrations will be dependent upon the number of
> offers received.

The order in which offerors will make their presentation/demonstration
to the SSEB and GSA will be determined by lottery at a time determined
by the GSA Contracting Officer after receipt of proposals. **OFFERORS
WILL NOT BE PERMITTED TO ATTEND THE ORAL PRESENTATION\\DEMONSTRATION
LOTTERY DRAWING.** Once notified of their scheduled
presentation/demonstration date and time, offerors shall complete their
presentation/demonstration on the scheduled date and time. Requests from
offerors to reschedule their presentation/demonstration will not be
entertained and no rescheduling of the presentation/demonstration will
be done unless determined necessary by the Government to resolve
unanticipated problems or delays encountered. GSA reserves the right to
reschedule the oral presentation/demonstration, with reasonable notice,
at the sole discretion of the GSA Contracting Officer.

> c\. **Form of Presentations:** Offerors shall make their oral
> presentation/demonstration in person to the SSEB and GSA. Submission
> of video tapes or other forms of media containing the
> presentation/demonstration for evaluation is not authorized and shall
> be rejected. Offerors shall only use PowerPoint for the oral
> presentation. Offerors shall use PowerPoint in conjunction with the
> technology demonstration of the electronic access system.

d\. **Format of Presentation/Demonstration PowerPoint:**

> *General Specifications*

-   No more than eight lines (bullets) per slide;

-   Graphics are permitted (charts, graphs, pictures);

-   Company name/logo in upper left-hand corner;

-   No other layout devices (borders, etc.); and

-   No accompanying notes.

> *Type Specification*

-   Font: Times New Roman

-   Size:

\-- Headings \-- 44 points

\-- Subheadings \-- 36 points

\-- Body text \-- no less than 18 points

> e\. **Equipment:** The Government will provide an internet connection
> and wall space or other projection surface for the oral presentation
> and technology demonstration. The Government will also provide a voice
> line for the demonstration portion of the electronic access system.
> Contractors must use a calling card or a 1-800 number or other method
> to ensure GSA is not charged for line time. For the demonstration
> portion only, all other equipment necessary to demonstrate the
> electronic access system, including computer equipment, shall be
> supplied by the offeror. The Government assumes no liability for loss
> of or damage to Contractor-provided equipment.
>
> f\. **Time Allowed for Oral Presentations/Demonstrations:** Each
> offeror will have a maximum of three (3) hours (excluding Q&As) in
> which to make its presentation/demonstration to the SSEB and
> authorized procurement personnel, broken out as follows: One (1) hour
> for the oral presentation followed by questions and answers and two
> (2) hours for the technology demonstration followed by questions and
> answers. The oral presentation will be followed by a short break and
> reconvene for the technology demonstration. The sessions will run over
> the course of one business day. Each session's and segment's time
> limit will begin with the GSA Contracting Officer's direction to
> begin.
>
> g\. **Clarification of Oral Presentation/Demonstration Points:** After
> completion of the oral presentation/demonstration or each session's
> time limit, whichever occurs first, the Government may request
> clarification of any of the points addressed in the oral presentation
> and/or technology demonstration and/or other areas of the proposal
> that may not have been addressed, which are unclear and may ask for
> elaboration by the offeror on any point which was not adequately
> supported. Any such interaction between the offeror and the Government
> will be for clarification only, and will not constitute discussions
> within the meaning of FAR 15.306. **The time required for
> clarifications will not be counted against the offeror's time limit**.
> Only persons making the presentation are allowed to respond to the
> question. The Government will not inform an offeror of their
> strengths, deficiencies, or weaknesses during the
> presentation/demonstration, and the Government will not engage in
> discussions during the presentation/demonstration.
>
> h\. **Offeror's Presentation/Demonstration Team:** The offeror's
> presentation/ demonstration team shall be limited to no more than 5
> people. Only Key Personnel or Support Personnel (defined in C.5.31 Key
> Personnel) members of the offeror's in-house staff shall participate
> in the presentation/demonstration. The only exception is that any
> individuals who are proposed as Key Personnel or Support Personnel to
> perform on the contract, but who are not currently employed by the
> offeror, may participate in the presentation/demonstration or any
> individuals who are major subcontractors AND who have a substantial
> role in a teaming arrangement for one or more business lines may
> participate in oral presentation/demonstration. For example, a fleet
> card Contractor teamed with a purchase card Contractor may
> present/demonstrate information relative to the fleet card during the
> oral presentation/demonstration. Note that personnel shall not be
> switched during the oral presentation/demonstration. For example, an
> offeror shall not have the fleet card presenter in for ½ hour of the
> presentation and then substitute another member for the balance.
> Within those constraints, offerors shall have the option of selecting
> the participants to make their firm's oral presentation/demonstration
> to the SSEB and GSA. **Any information provided by a subcontractor
> during the oral presentation/demonstration shall be binding on the
> offeror.**
>
> i\. **Documentation**: With the submission of the written proposal,
> the offeror shall provide the information required in D.2.10.5 Volume
> III -- Other Technical Information, above. Oral
> presentation/demonstration materials shall be legible. No additions or
> changes to this written documentation will be accepted after receipt
> of proposal. The original PowerPoint presentation will be given to the
> offeror to use on presentation/demonstration day. The Government will
> not accept for evaluation any additional documentation (such as
> procedures, manuals, administrative handbooks or guides, etc.) which
> may or may not have been referenced during the
> presentation/demonstration. The offeror may not record the oral
> presentation or documentation. At its election, GSA will videotape
> and/or record each offeror's oral presentation/ demonstration and any
> subsequent questions and answers. This will be the official record of
> the oral presentation/demonstration. Such videotapes and/or
> transcripts will be used by the SSEB and GSA Contracting Office, if
> necessary, during scoring of the technical proposal. A copy of the
> videotape and/or transcript will be provided to the offeror for its
> records upon written request. After contract award, such videotapes
> and/or transcripts may also be used by GSA to assist agencies in their
> task order selection process. GSA may set-up an award library for
> official government personnel to view such videotapes and/or read such
> transcripts.
>
> j**. Price:** No price information shall be included in the offeror's
> oral presentation or documentation.

k\. **Page Restrictions:** There is no limit to the number of slides for
the presentation/demonstration.

l\. The oral presentation/demonstration shall not constitute discussions
as defined in FAR 15.306 and 15.307.

> m\. Presenters should not include overly detailed, technical
> information or materials. Do not duplicate the technical proposal(s)
> in the PowerPoint presentation.
>
> n\. **Content of Oral Presentations/Demonstrations:** For oral
> presentations, offerors shall present the information requested in
> D.2.10.7 Oral Presentations. For the technology demonstration,
> offerors shall demonstrate the information requested in D.2.10.4
> Volume II - Technical Proposal, Subfactor 2C, Electronic Capability
> (Offeror Technology Demonstration).

D.2.10.9 Instructions for the Live Test Demonstrations (LTDs):

After initial evaluation of all proposals, the Government will conduct
Live Test Demonstrations (LTDs) of the offeror's Electronic Access
System (EAS). Only offerors that have been determined to fall within the
competitive range will be asked to provide an LTD. Those offerors whose
proposals have been determined to be within the competitive range will
be notified by the Government when their LTDs must be ready. The LTD
shall demonstrate the capability of the EAS system to support the data
requirements and provide functionality that meets the requirements
documented in C.2.6.3 Electronic Access System. The offeror shall
provide EAS-specific scripts that include detailed steps required to
execute the actions outlined in the GSA-provided action list. Please
refer to Attachment 9 for the GSA-provided action list and required test
script submission format. The test script shall be provided in D.2.10.5
Volume III, Other Technical Information.

In addition, offerors shall provide certification regarding Section 508
compliance[^66] to the GSA contracting officer by time of award.

Upon notification of the requirement to provide the LTD, the offeror
shall:

1.  Set-up test environment, with test data on live production system.

2.  Provide GSA with web-browser access to test environment for a period
    of two weeks. During the two week time period, the offeror shall
    have an expert available on call, during times to be specified by
    the GSA Contracting Officer, to handle any technical problems that
    may occur during testing.

As stated above, the requirements listed in numbers 1 and 2 shall not be
submitted in the original proposal, but upon notification by the
Government.

## D.2.11 RECEIPT OF OFFERS: L-FSS-FCXC-190 (APR 2006) {#d.2.11-receipt-of-offers-l-fss-fcxc-190-apr-2006 .unnumbered}

## Proposals must be received at the General Services Administration, 2200 Crystal Drive, Arlington, VA 22202 (For FedEx, UPS, DHL, etc.) and the General Services Administration, 2200 Crystal Drive, Arlington, VA 20406 (For USPS Express Mail), ATTN: RFP FCXC-G1-060001-N, by 4:30 p.m., January 8, 2007.  {#proposals-must-be-received-at-the-general-services-administration-2200-crystal-drive-arlington-va-22202-for-fedex-ups-dhl-etc.-and-the-general-services-administration-2200-crystal-drive-arlington-va-20406-for-usps-express-mail-attn-rfp-fcxc-g1-060001-n-by-430-p.m.-january-8-2007. .unnumbered}

## D.2.12 552.219-72 PREPARATION, SUBMISSION, AND NEGOTIATION OF SUBCONTRACTING PLANS (JUN 2005) 519.708-70(b) {#d.2.12-552.219-72-preparation-submission-and-negotiation-of-subcontracting-plans-jun-2005-519.708-70b .unnumbered}

\(a\) An offeror, other than a small business concern, submitting an
offer that exceeds \$500,000 (\$1,000,000 for construction) shall submit
a subcontracting plan with its initial offer. The subcontracting plan
will be negotiated concurrently with price and any required technical
and management proposals, unless the offeror submits a
previously-approved commercial plan.

\(b\) Maximum practicable utilization of small, HUBZone small, small
disadvantaged, women-owned, veteran-owned, and service-disabled veteran
owned small business concerns as subcontractors is a matter of national
interest with both social and economic benefits. The General Services
Administration (GSA) expects that an offeror\'s subcontracting plan will
reflect a commitment to assuring that small, HUBZone small, small
disadvantaged, women-owned, veteran-owned, and service-disabled veteran
owned small business concerns are provided the maximum practicable
opportunity, consistent with efficient contract performance, to
participate as subcontractors in the performance of the resulting
contract. An offeror submitting a commercial plan can reflect this
commitment through subcontracting opportunities it provides that relate
to the offeror\'s production generally; i.e., for both its commercial
and Government business.

\(c\) GSA believes that this potential contract provides significant
opportunities for the use of small, HUBZone small, small disadvantaged,
women-owned, veteran-owned, and service-disabled veteran owned small
business concerns as subcontractors. Consequently, in addressing the
eleven elements described at FAR 52.219-9(d) of the clause in this
contract entitled Small Business Subcontracting Plan, the offeror shall:

\(1\) Demonstrate that its subcontracting plan represents a creative and
innovative program for involving small, HUBZone small, small
disadvantaged, women-owned, veteran-owned, and service-disabled veteran
owned small business concerns in performing the contract.

\(2\) Include a description of the offeror\'s subcontracting strategies
used in any previous contracts, significant achievements, and how this
plan will build upon those earlier achievements.

\(3\) Demonstrate through its plan that it understands the small
business subcontracting program\'s objectives and GSA\'s expectations,
and it is committed to taking those actions necessary to meet these
goals or objectives. 

\(d\) In determining the acceptability of any subcontracting plan, the
Contracting Officer will take each of the following actions:

\(1\) Review the plan to verify that the offeror demonstrates an
understanding of the small business subcontracting program\'s objectives
and GSA\'s expectations with respect to the program and has included all
the information, goals, and assurances required by FAR 52.219-9.

\(2\) Consider previous goals and achievements of contractors in the
same industry.

\(3\) Consider information and potential sources obtained from agencies
administering national and local preference programs and other advocacy
groups in evaluating whether the goals stated in the plan adequately
reflect the anticipated potential for subcontracting to small, HUBZone
small, small disadvantaged, women-owned, veteran-owned, and
service-disabled veteran owned small business concerns.

\(4\) Review the offeror\'s description of its strategies, historical
performance and significant achievements in placing subcontracts for the
same or similar products or services with small, HUBZone small, small
disadvantaged, women-owned, veteran-owned, and service-disabled veteran
owned small business concerns. The offeror\'s description can apply to
commercial as well as previous Government contracts. 

\(e\) Failure to submit an acceptable subcontracting plan and/or correct
deficiencies in a plan within the time specified by the Contracting
Officer shall make the offeror ineligible for award.

## D.2.13 552.219-73 GOALS FOR SUBCONTRACTING PLAN (JUN 2005) (ALTERNATE I\--JUN 2005) 519.708-70(c)(2) {#d.2.13-552.219-73-goals-for-subcontracting-plan-jun-2005-alternate-i--jun-2005-519.708-70c2 .unnumbered}

\(a\) Maximum practicable utilization of small, HUBZone small, small
disadvantaged, women-owned, veteran-owned, and service-disabled veteran
owned small business concerns as subcontractors is a matter of national
interest with both social and economic benefits.

\(1\) The General Services Administration\'s (GSA\'s) commitment to
ensuring that maximum practicable opportunity is provided to small,
HUBZone small, small disadvantaged, women-owned, veteran-owned, and
service-disabled veteran owned small business concerns to participate as
subcontractors in the performance of this contract, consistent with its
efficient performance, must be reflected in the offeror\'s
subcontracting plan submitted pursuant to the clause of this contract at
FAR 52.219-9, Small Business Subcontracting Plan.

\(2\) In addressing the eleven elements described at FAR 52.219-9(d),
the offeror shall demonstrate that its subcontracting plan represents a
creative and innovative program for involving small, HUBZone small,
small disadvantaged, women-owned, veteran-owned, and service-disabled
veteran owned small business concerns in performing this contract. An
offeror submitting a commercial plan can demonstrate its commitment in
providing maximum practicable opportunities through subcontracting
opportunities it provides to small, HUBZone small, small disadvantaged,
women-owned, veteran-owned, and service-disabled veteran owned small
business concerns that relate to the offeror\'s production generally;
i.e., for both its commercial and government business.

\(3\) The subcontracting plan shall include a description of the
offeror\'s subcontracting strategies used in previous contracts and
significant achievements, with an explanation of how this plan will
build upon those earlier achievements. Additionally, the offeror shall
demonstrate through its plan that it understands the small business
subcontracting program\'s objectives, GSA\'s expectations, and is
committed to taking those actions necessary to meet these goals or
objectives.

\(b\) In determining the acceptability of any subcontracting plan, the
Contracting Officer will\--

\(1\) Review the plan to verify that the offeror has demonstrated an
understanding of the small business subcontracting program\'s objectives
and GSA\'s expectations with respect to the programs and has included
all the information, goals, and assurances required by FAR 52.219-9;

\(2\) Consider previous goals and achievements of Contractors in the
same industry;

\(3\) Consider information and potential sources obtained from agencies
administering national and local preference programs and other advocacy
groups in evaluating whether the goals stated in the plan adequately
reflect the anticipated potential for subcontracting to small, HUBZone
small, small disadvantaged, women-owned, veteran-owned, and
service-disabled veteran owned small business concerns; and

\(4\) Review the offeror\'s description of its strategies, historical
performance and significant achievements in placing subcontracts for the
same or similar products or services with small, HUBZone small, small
disadvantaged, women-owned, veteran-owned, and service-disabled veteran
owned small business concerns. The offeror\'s description can apply to
commercial as well as previous government contracts.

\(c\) Failure to submit an acceptable subcontracting plan and/or correct
deficiencies in a plan within the time specified by the Contracting
Officer shall make the offeror ineligible for award.

## D.2.14 SPECIAL REQUIREMENTS: CITC-FCXC-570 (APR 2006) {#d.2.14-special-requirements-citc-fcxc-570-apr-2006 .unnumbered}

To assist agencies in evaluating Contractors at the task order level,
GSA requires a consolidated document from which agencies can review
contract offerings. The Contractor shall merge its proposal with its
Final Proposal Revision in order to facilitate this consolidation. The
Contractor shall submit the following by the date provided by the
Contracting Officer after contract award:

1.  One complete hard copy of its technical and price proposal (Volumes
    I, II, III (except sample training materials) and IV), inclusive of
    all changes made by Final Proposal Revisions.

2.  One hard copy with redactions of proprietary information in
    accordance with the Freedom of Information Act (FOIA) of its
    technical and price proposal (Volumes I, II, III (except sample
    training materials) and IV), inclusive of all changes made by Final
    Proposal Revisions and any contract modifications.

> Two business days after the GSA makes a final determination on the
> redactions, the Contractor shall submit the following:

1.  One complete electronic copy of its technical and price proposal
    (Volumes I, II, III (except sample training materials) and IV),
    inclusive of all changes made by Final Proposal Revisions and any
    contract modifications, on a CD in Microsoft Word format or other
    mutually agreeable electronic format.

2.  One redacted electronic copy of its technical and price proposal
    (Volumes I, II, III (except training sample materials) and IV),
    inclusive of all changes made by Final Proposal Revisions and any
    contract modifications, on a CD in Microsoft Word format or other
    mutually agreeable electronic format.

3.  One final redacted hard copy of its technical and price proposal
    (Volumes I, II, III (except training sample materials) and IV),
    inclusive of all changes made by Final Proposal Revisions and any
    contract modifications.

**END OF ADDENDUM TO CLAUSE 52.212-1 SECTION**

# D.3 EVALUATION---COMMERCIAL ITEMS: M-FSS-FCXC-130 (APR 2006) {#d.3-evaluationcommercial-items-m-fss-fcxc-130-apr-2006 .unnumbered}

a\. The Government anticipates awarding multiple contracts resulting
from this solicitation to the responsible offerors whose offer
conforming to the solicitation will be most advantageous to the
Government. The following factors shall be used to evaluate offers:

+--------------------------------+-------------------------------------+
| **Evaluation Factor/**         | **Description**                     |
|                                |                                     |
| **Subfactor**                  |                                     |
+--------------------------------+-------------------------------------+
| *Evaluation Factor 1*          | *Performance*                       |
+--------------------------------+-------------------------------------+
| Subfactor 1A                   | Past Performance                    |
+--------------------------------+-------------------------------------+
| Subfactor 1B                   | Corporate Experience                |
+--------------------------------+-------------------------------------+
| *Evaluation Factor 2*          | *Technical Excellence*              |
+--------------------------------+-------------------------------------+
| Subfactor 2A                   | Operational Processes               |
+--------------------------------+-------------------------------------+
| Subfactor 2B                   | Technical Expertise                 |
+--------------------------------+-------------------------------------+
| Subfactor 2C                   | Electronic Capability               |
+--------------------------------+-------------------------------------+
| Subfactor 2D                   | Transition Plan                     |
+--------------------------------+-------------------------------------+
| *Evaluation Factor 3*          | *Management*                        |
+--------------------------------+-------------------------------------+
| Subfactor 3A                   | Plan of Accomplishment              |
+--------------------------------+-------------------------------------+
| Subfactor 3B                   | Quality Assurance Plan              |
+--------------------------------+-------------------------------------+

Evaluation Factor 2, Technical Excellence, is given more weight than
Evaluation Factor 1, Performance, which is given more weight than
Evaluation Factor 3, Management. Under Evaluation Factor 1, Past
Performance is given more weight than Corporate Experience. Operational
Processes, Technical Expertise, Electronic Capability, and Transition
Plan are all weighted equally under Evaluation Factor 2. In Evaluation
Factor 3, Quality Assurance Plan is given more weight than Plan of
Accomplishment.

Evaluation factors, when combined, are more important than price. As
technical proposals become more equal in their technical merit, price
becomes more important.

b\. Each of the evaluation factors have been divided into subfactors.
All elements will be measured against standards which have been
developed to represent specific requirements of the RFP. The evaluation
will include the determination of advantages, disadvantages, and risks
for each factor and subfactor.

c\. Offerors' technical proposals, containing the material specified in
D.2.10 Submission of Proposals, of this solicitation, will be reviewed,
evaluated, and rated by members of a Source Selection Evaluation Board
(SSEB) set-up for this purpose. Because the number of anticipated
proposals is unknown and the Government desires to streamline the
evaluation process, the SSEB will be divided into groups for each
business line (purchase, travel, fleet, and/or integrated charge cards).
Each group of board members will review all proposals including the
section or sections of each proposal in line with their area of
evaluation. Proposals which are unrealistic in terms of technical
content or price will be deemed reflective of a lack of technical
competence or indicative of failure to comprehend the complexity and
risk of the contract requirements and will be rejected. Determination of
advantageous offers will be made in terms of the results of the
evaluation against the source selection evaluation criteria. Acceptable
technical proposals will be evaluated for price.

d\. After evaluation of proposals, the Government will determine if it
is in its best interests to conduct written or oral discussions with all
responsible offerors whose proposals have been determined to be within
the competitive range. Per FAR 15.306, the Contracting Officer reserves
the right to limit the number of proposals in the competitive range to
the greatest number that will permit an efficient competition among the
most highly rated proposals. Each initial offer should contain the
offeror's best terms from a cost or price and technical standpoint. The
Government reserves the right to award on the basis of the initial
proposal without any discussions.

e\. Options. The Government will evaluate offers for award purposes by
adding the total price for all options to the total price for the base
period. The Government may determine that an offer is unacceptable if
the option prices are significantly unbalanced. Evaluation of options
shall not obligate the Government to exercise the option(s).

f\. A written notice of award or acceptance of an offer, mailed or
otherwise furnished to the successful offeror within the time for
acceptance specified in the offer, shall result in a binding contract
without further action by either party. Before the offer\'s specified
expiration time, the Government may accept an offer, whether or not
there are negotiations after its receipt, unless a written notice of
withdrawal is received before award.

## D.3.1 METHOD OF AWARD: M-FSS-FCXC-140 (APR 2006) {#d.3.1-method-of-award-m-fss-fcxc-140-apr-2006 .unnumbered}

## D.3.2 EVALUATION OF TECHNICAL CRITERIA: M-FSS-FCXC-150 (APR 2006) {#d.3.2-evaluation-of-technical-criteria-m-fss-fcxc-150-apr-2006 .unnumbered}

The technical factors for the Purchase, Travel, Fleet, and Integrated
Card Programs are listed below. The technical proposals will be
evaluated based on the material specified in the Instructions to
Offerors Section and Addendum of this solicitation and the offeror's
demonstrated understanding of and ability to accomplish the requirements
of the solicitation as set forth in the proposal(s).

Each business line will be evaluated as described herein.

The offerors ratings will determine whether it is excellent,
satisfactory or unsatisfactory/technically unacceptable. All minimum
requirements must be met. For initial proposals, failure to meet a
minimum requirement in any one subfactor, will deem the offeror
unsatisfactory/technically unacceptable for that particular subfactor,
and will disqualify the offeror from further consideration.

Adjectival ratings of nominal, moderate, and high may be used to
determine higher ratings given for excellence. The definitions for these
adjectival ratings are as follows:

Nominal -- The response to this subfactor slightly exceeds the
"satisfactory" rating by offering capabilities or processes of some
added value to the Government.

Moderate -- The response to this subfactor exceeds the requirement by
offering superior capabilities in some areas that are of considerable
value to the Government, but only "satisfactory" capabilities in others.

High -- The response to this subfactor greatly exceeds the requirement,
encompassing highly innovative practices and procedures including but
not limited to features such as new technologies, significant
improvements in efficiency, and/or new capabilities of great value to
the Government.

To be rated excellent, the offeror must exceed the minimum requirements
by doing at least one of the following: (1) add value; (2) provide
innovative solutions; and/or (3) otherwise result in a more advantageous
offer.

To be rated satisfactory, the offeror must meet all minimum
requirements.

To be rated unsatisfactory/technically unacceptable, the offeror fails
to meet a minimum requirement; has significant weaknesses that would
require major revisions to the proposal to make it correct; demonstrates
a lack of understanding of requirements; or has omissions in major
areas.

The evaluation factors are as follows:

\(1\) **Factor 1 - Performance**

> Factor 1, Performance, contains two subfactors: Past Performance and
> Corporate Experience. Past Performance is worth more than Corporate
> Experience for Factor 1. Offerors are to provide a narrative proposal
> as stated in the solicitation.

A large portion of the evaluation under Factor 1 will be based upon past
performance references. The offeror is required to submit references, as
instructed in D.2.10.4 Volume II -- Technical Proposal that can
independently corroborate the offeror's assertions of performance. The
Government reserves the right to contact all provided references. In
addition, the Government may consider any other relevant information
regarding past performance in accordance with FAR 15.305(a)(2)(ii).

> References will be checked through a standard questionnaire. The
> questionnaire will focus on client satisfaction of several key areas
> as follows:

-   Understanding and satisfying client requirements

-   Merchant acceptance of offeror's card product

-   Adding new merchants and merchant types

-   Upgrading existing and new merchant's point-of-sale equipment

-   Implementation/Transition

-   Timeliness

-   Transaction and Reporting

-   Service

-   Communication/Training

-   Responsiveness

-   Innovation

-   Integrated cards

-   Value-added products and services

    In the event that any of the 20 provided references does not
    respond, the Government will request the offeror to submit
    additional references. If the offeror is unable to provide
    additional references, the Government will use the available
    references and weight them as if all requested questionnaires were
    received. Follow-up discussions with references may be used to
    clarify statements made by the references if necessary.

    a\. **Subfactor 1A, Past Performance:**

    Using the reference questionnaire, the Government will evaluate the
    offeror's past performance to successfully perform card projects
    similar to the work anticipated for the core requirements under any
    resultant contract. The Government will consider the offeror's
    performance in the key areas identified above.

    Satisfactory performance of value-added products and services will
    be credited under all relevant business lines.

    In order to be satisfactory, the offeror must score at least
    "satisfactory" (i.e., at least 51% of respondents score
    satisfactory) on all questions in the reference questionnaire not
    related to value added products and services.

    The Government prefers those offerors that receive a higher score
    than "satisfactory" on all questions in the reference questionnaire
    not related to value added products and services and higher ratings
    will be given for these scores.

    The Government also prefers those offerors that score at least
    satisfactory on questions related to value added products and
    services.

    b\. **Subfactor 1B Previous Experience:**

    As specified in D.2.10.4 Subfactor 1B, subparagraph a, the offeror
    must have at least 2 years of corporate and/or government experience
    in each separate business line. Offers that do not meet the 2 year
    corporate and/or government experience requirement for each separate
    business line will be considered unacceptable and will not be
    considered for award. Offerors in a teaming arrangement may use team
    corporate and/or government experience for the portion of the work
    relative to the teaming arrangement. The Government will consider
    the volume of corporate and/or government experience for the
    offeror's top 10 accounts. The Government will determine if the
    offeror's narrative demonstrates successful, completed or ongoing
    projects by the offeror. The charge volumes will be evaluated to
    determine whether the offeror can manage the scope of work of this
    contract.

    The Government will evaluate the offeror's previous experience in
    providing core card programs for each separate business line
    including best and promising practices as specified in D.2.10.4
    Volume II -- Technical Proposal, C. Content, Subfactor 1B,
    subparagraphs b through d.

    In order to be satisfactory, the offeror must submit all information
    required under D.2.10.4 Volume II -- Technical Proposal, C. Content,
    Subfactor 1B, subparagraphs a through d. Additional ratings will not
    be given for this subfactor.

    \(2\) **Factor 2 - Technical Excellence**

    Factor Two, Technical Excellence, contains four subfactors of equal
    importance: Operational Processes, Technical Expertise, Electronic
    Capability and Transition Plans. Offerors are to provide a
    combination of a narrative proposal and technology demonstration as
    stated in the solicitation.

    a\. **Subfactor 2A Operational Processes:**

    Using the narrative proposal, the Government will evaluate the
    ability, timeliness, adequacy and ease of use as demonstrated by the
    offeror in meeting the Government's requirements. In order to be
    satisfactory for this subfactor, the offeror must address each of
    the following requirements of the RFP:

1)  C.1.9 Delinquency Control

2)  C.1.12 Government-Wide Shut Down

3)  C.1.13 Liability

4)  C.1.15 Card Design and Embossing

5)  C.1.17 Continuity of Operations

6)  C.1.19 Tax Exempt Status

7)  C.1.22 Government to Government Transactions

8)  C.2.7.2 Training Requirements

9)  C.2.8 Training Materials

10) C.2.13 Customer Service

11) C.3.1 Security Requirements

    The Government prefers those offerors that excel in their
    understanding of and ability to accomplish the Government's
    requirements referenced above and will give higher ratings based on
    the degree of exceeding the requirements (i.e., nominal, moderate,
    high).

    The Government prefers those offerors that provide a plan that
    explains how the offeror will obtain tax exemption, such as
    committing the offeror to contacting merchants at the government's
    request and providing education to agencies to promote tax exemption
    practices. Specific to the fleet card program, the government
    prefers those offerors that can provide additional tax details on
    purchases (e.g., amounts of local taxes, FET on non-fuel purchases).
    The Government will consider the degree of likelihood of the plan to
    improve tax exemption by giving higher ratings (i.e., nominal,
    moderate, high).

> The Government prefers offerors that propose a plan to increase the
> number of merchants providing level 3 data. The Government will
> consider the degree of likelihood of the plan to increase the capture
> of level 3 data by giving higher ratings (i.e., nominal, moderate,
> high).
>
> b\. **Subfactor 2B Technical Expertise:**

The Government will evaluate the ability, timeliness, adequacy and ease
of use as demonstrated by the offeror in meeting the Government's
requirements. In order to be satisfactory for this subfactor, the
offeror must address each requirement of the RFP as follows:

[]{.mark}

1)  C.1.20 Risk Mitigation

2)  C.2.1 Merchant Acceptance\*

3)  C.2.2 Program Support

4)  C.3.5 Transaction Authorizations

5)  C.3.6 Authorization Controls

    \*When evaluating C.2.1 Merchant Acceptance, the Government will
    consider whether the offeror has satisfactory merchant acceptance.
    The Government will rely on the offeror's assertion of satisfactory
    merchant acceptance in each business line as described below. While
    higher ratings are not given for the offeror's assertion of
    satisfactory merchant acceptance, in the event offerors are
    technically equal, the offeror that can provide higher merchant
    acceptance (and full data capture for the fleet card) will be deemed
    the better value for the Government.

    1\. For the fleet card, minimum merchant acceptance is 100,000
    domestic fuel outlets (stations). 100% of the required 100,000
    domestic fuel outlets must accept the offeror's card product and
    provide the transaction data required in the Merchant Data section
    in figure 3.2.2 (C.3.2.2 Transaction Data). The merchant's state and
    type of merchant (e.g. fixed based operations (FBOs), automotive
    service) must also be included.

    2\. For the travel card, minimum merchant acceptance is not specific
    to any one number, but is required both domestically and
    internationally at locations that maximize the Government's ability
    to purchase travel and travel-related services while providing the
    greatest convenience to the cardholder. The Government will use its
    historical record of top purchases at the stated merchant groups
    and/or merchants (see Attachment 6) as a guide to determine
    acceptable merchant acceptance. 100% of the merchants listed in
    Attachment 6 must accept the offeror's card product.

    3\. For the purchase card, minimum merchant acceptance is not
    specific to any one number, but is required both domestically and
    internationally at locations that maximize the Government's ability
    to purchase goods or services while providing the greatest
    convenience to the cardholder. The Government will use its
    historical record of top purchases at the stated merchant groups
    and/or merchants (see Attachment 5) as a guide to determine
    acceptable merchant acceptance. 100% of the merchants listed in
    Attachment 5 must accept the offeror's card product.

> 4\. For the Integrated Card, minimum merchant acceptance requirements
> for fleet, travel, and purchase apply as applicable.

For the integrated card, the Government will evaluate the streamlining
capabilities, consolidation of functions (e.g., front-end, back-end
processes) and efficiencies that may be gained.

The Government prefers those offerors that excel in their understanding
of and ability to accomplish the Government's requirements as stated
above and will give higher ratings based on the degree of exceeding the
requirements (i.e., nominal, moderate, high).

Preference is also given to those offerors that provide commercial
value-added products and services (C.2.12 Value Added Product and
Service Offerings (Tier 2)) and will give higher ratings (i.e., nominal,
moderate, high).

The Government prefers offerors that provide alternatives to
convenience/travelers checks usage. The Government will consider the
degree of likelihood of these alternatives to replace
convenience/travelers checks and will give higher ratings (i.e.,
nominal, moderate, high).

The government anticipates agencies with international missions may be
interested in international fleet merchant acceptance. Preference will
be given to those offerors that also provide a listing of international
merchant acceptance for the fleet card (CF.2.1 Fleet Specific) and
offerors will receive higher ratings (i.e., nominal, moderate, high).

The Government prefers offerors that integrate the front-end
administrative processes of account set-up, account maintenance and
customer service among business lines to eliminate multiple forms
processing, multiple systems to administer two or more business lines
and multiple points of contact for program operation for two or more
business lines. Back-end integration of the financial processes of
invoicing, reconciliation, and reporting in order to eliminate multiple
"stove-pipes" of data to feed into agency financial systems is also
preferred for two or more business lines. Offerors able to demonstrate
both front- and back-end integration of business processes on two or
more business lines, and provide a single card option will be given the
most preference. The Government will consider the ability of the
integrated card to streamline processes and improve efficiencies (i.e.,
nominal, moderate, high).

c\. **Subfactor 2C Electronic Capability(Technology Demonstration):**

Through the offeror\'s technology demonstration of its electronic access
and reporting system, the Government will evaluate the ability,
timeliness, adequacy, and ease of use demonstrated by the offeror in
meeting the requirements in sections C.2.6.3 Electronic Access System
(EAS), C.3.2 Program and Transaction Data, and C.3.3 Reporting
Requirements.

For the integrated card, the Government will consider the electronic
access system's capability to streamline functions and improve
efficiencies (e.g., front-end, back-end processes, and data access).

The Government prefers those offerors that excel in their understanding
of and ability to accomplish the requirements as stated above and will
give higher ratings based on the degree of exceeding the requirements
(i.e., nominal, moderate, high).

For the integrated card, the Government prefers offerors whose
electronic access system is capable of streamlining functions and
improving efficiencies, including but not limited to, those that provide
front- and back-end processes and data access of two or more business
lines and a single card option. The Government will consider the degree
of likelihood of the integrated card to streamline processes and improve
efficiencies (i.e., nominal, moderate, high).

d\. **Subfactor 2D, Transition Plan:**

> Through the offeror\'s narrative, the Government will evaluate the
> offeror\'s ability, timeliness, and adequacy in demonstrating the
> transition requirements in the four types of transitions detailed in
> C.2.10 Transition.

For the integrated card, the Government will evaluate the ease,
accuracy, timeliness and adequacy of the approach to transitioning two
or more business lines in accordance with the requirements stated in
C.2.10 Transition.

The Government prefers those offerors that excel in their understanding
of and ability to accomplish each type of transition as stated above and
will give higher ratings based on the degree of exceeding the
requirements (i.e., nominal, moderate, high).

\(3\) **Factor 3 - Management**

Factor 3, Management, contains two subfactors: Plan of Accomplishment
and Quality Assurance Plan. Subfactor 3A, Plan of Accomplishment is
worth less than Subfactor 3B, Quality Assurance Plan.

Factor 3, Management, is based upon the offeror\'s understanding of, and
ability to manage and staff, all aspects of the Government's card
programs to effectuate a high-quality, seamless card program operation.

a\. **Subfactor 3A, Plan of Accomplishment:**

Using the narrative proposal, the Government will evaluate the
comprehensiveness, abilities and adequacies demonstrated by the offeror
in the requirements specified under D.2.10.4 Volume II -- Technical
Proposal, Subfactor 3A.

For the integrated card, the Government will evaluate the offeror's
capability to provide consolidated and centralized management oversight
and card operations staff (including key personnel) for two or more
Integrated Business Lines.

The Government prefers those offerors that excel in its understanding of
and ability to accomplish the requirements stated above and will give
higher ratings based on the degree of exceeding the requirements (i.e.,
nominal, moderate, high).

b\. **Subfactor 3B, Quality Assurance Plan:**

Using the narrative proposal, the Government will evaluate the
comprehensiveness, abilities and adequacies demonstrated by the offeror
in the requirements specified under D.2.10.4 Volume II -- Technical
Proposal, Subfactor 3B.

> The Government prefers those offerors that excel in its understanding
> of and ability to accomplish the requirements as stated above with
> higher ratings given based on the degree of exceeding the requirements
> (i.e., nominal, moderate, high).

**D.3.2.1 EVALUATION OF THE LIVE TEST DEMONSTRATION (LTD)**

As detailed in D.2.10.9 Instructions for the Live Test Demonstration,
evaluation of the LTDs will be conducted after initial evaluation of
proposals. The LTDs will be performed by a select group of agency
personnel who will use the EAS systems on a daily basis. Evaluation will
be based on the Government's ability to:

-   Verify that the expected/required results of each test step, meets
    the EAS functionality actions outlined in Attachment 9.

-   Verify that the EAS functionality meets system quality requirements
    including:

```{=html}
<!-- -->
```
-   User friendliness

**Offerors will receive a score for each test action in the LTD. Greater
weight will be given to critical EAS functions. Required functionality
and system quality requirements will receive a pass, pass with comments,
or fail score:**

-   Pass: System action is fully functional and fulfills all the
    government's requirements

```{=html}
<!-- -->
```
-   Pass with Comments: System action is fully functional, but does not
    fulfill all of the government's requirements

-   Fail: System action is not fully functional or substantially fails
    to fulfill the government's requirements

**Failure to pass the LTD or pass the LTD with comments will result in
the offeror being removed from further consideration. GSA reserves the
right to allow offerors within the competitive range an opportunity for
a second LTD test (after an offeror makes EAS corrections/changes) no
later than 30 calendar days after the initial test.**

## D.3.3 EVALUATION OF PRICE FOR EACH BUSINESS LINE: M-FSS-FCXC-160 (APR 2006)  {#d.3.3-evaluation-of-price-for-each-business-line-m-fss-fcxc-160-apr-2006 .unnumbered}

a\. GSA plans to award long-term master contracts to multiple
Contractors offering a wide variety of products and services, and
meeting the requirements of this solicitation. Each qualifying offeror
is eligible for award for all four business lines (purchase, travel,
fleet, and integrated). Offerors are not eligible for award for only
one, two or three business lines. Offerors must meet the requirements as
stated in the Schedule of Services for each of the business lines in
order to be eligible for award. Offerors must offer all core
requirements and required additional product and service offerings for
each business line to be considered. Value-added products and services
may not be offered separately from the core requirement. This is to
ensure that the products and services ordered are interoperable with
agency systems.

b\. Offerors are encouraged to utilize small businesses, HUBZone small,
small disadvantaged businesses, service-disabled veteran- owned small
businesses and women-owned businesses where possible. Contractor team
arrangements are encouraged (e.g., to provide consulting services on
re-engineering efforts (reference GSA's Mission Oriented Business
Integrated Services (MOBIS) Schedule No. 874; to enhance the
Government's desire to integrate business lines as addressed in the
Schedule of Services). Reference Federal Acquisition Regulation (FAR)
9.6 Contractor Team Arrangements for additional information on
Contractor team arrangements.

***Solely for the purposes of evaluation***, the Government will
evaluate the prices offered utilizing the evaluation method stated
below. The numbers utilized in the Government's method of evaluation are
hypothetical numbers only and **[do not represent]{.underline}** actual
or historical figures, government estimates, likely prices, or likely
amount of orders. They are used solely for the purpose of illustrating
the price evaluation method. **Offerors are cautioned that there are no
guarantees given that any orders will be placed with them** (See C.5.36
Guaranteed Minimum).

c\. Price **Evaluation:** For each business line, a price evaluation
will be conducted in each of two separate areas. They are: Tier 1
requirements (core) and Tier 2 requirements (value added). Offerors must
provide a minimum sales refund of 8 basis points for each business line
based on Net Charge Volume, as calculated in B.4 Sales Refunds in order
to be considered for award. The Government will also evaluate the
timeliness and adequacy of the offeror's proposed methodology to
accommodate required multiple remittance frequencies and end of fiscal
year government processing.

Offerors must price as instructed. Unbalanced offers may be rejected.
Offers will be analyzed to determine whether they are unbalanced with
respect to prices or separately priced line items. An offer will be
considered mathematically unbalanced if it is based on prices which are
significantly less than cost for some contract line items and
significantly overstated in relation to cost for others. An offer is
materially unbalanced if it is mathematically unbalanced, and if (1)
there is a reasonable doubt that the offer would result in the lowest
overall cost to the Government, even though it is the lowest evaluated
offer; or (2) the offer is so grossly unbalanced that its acceptance
would be tantamount to allowing an advance payment.

> **1. TIER 1 PRICE EVALUATION:**
>
> The Tier 1 requirements are uniform within each business line.
> Although their approaches will differ, they will be directly
> comparable. All Tier 1 pricing approaches for Purchase, Travel, Fleet,
> and Integrated business lines must include charge card services, debit
> card services, and pre-paid card services. Each of these card services
> must also include a cardless account option. This option shall not be
> separately priced. In addition, all pricing approaches must include
> all other items listed as "not separately priced" in Section C. For a
> complete checklist of Tier 1 Requirements, reference the CLIN tables
> in B.8 Contract Line Item Numbers. The Contractor shall use the Tier 1
> CLIN tables to calculate the Evaluated Totals for Purchase, Travel,
> Fleet and Integrated Business Lines for the base period, option period
> 1, and option period 2[^67]. The Contractor shall also submit the
> filled in CLIN tables in B.8 Contract Line Item Numbers as part of
> their Pricing proposal in order for GSA to verify the total dollar
> amount for evaluation purposes.
>
> TIER 1 PRICING

+----------+----------------+--------------------+--------------------+
| *        | *              | **Extended**       |                    |
| *CLINs** | *Description** |                    |                    |
|          |                | **Total**          |                    |
+----------+----------------+--------------------+--------------------+
| **       | **Purchase**   | ***\[\$\]***       | **\[Total Dollar   |
| P.0001** |                |                    | Amount to be       |
|          |                |                    | Evaluated\]**      |
| **       |                |                    |                    |
| P.1001** |                |                    |                    |
|          |                |                    |                    |
| **       |                |                    |                    |
| P.2001** |                |                    |                    |
+----------+----------------+--------------------+--------------------+
| **       | **Travel**     | ***\[\$\]***       |                    |
| T.0001** |                |                    |                    |
|          |                |                    |                    |
| **       |                |                    |                    |
| T.1001** |                |                    |                    |
|          |                |                    |                    |
| **       |                |                    |                    |
| T.2001** |                |                    |                    |
+----------+----------------+--------------------+--------------------+
| **F      | **Fleet**      | ***\[\$\]***       |                    |
| C.0001** |                |                    |                    |
|          |                |                    |                    |
| **F      |                |                    |                    |
| C.1001** |                |                    |                    |
|          |                |                    |                    |
| **F      |                |                    |                    |
| C.2001** |                |                    |                    |
+----------+----------------+--------------------+--------------------+
| **       | **Integrated** | ***\[\$\]***       |                    |
| I.0001** |                |                    |                    |
|          |                |                    |                    |
| **       |                |                    |                    |
| I.1001** |                |                    |                    |
|          |                |                    |                    |
| **       |                |                    |                    |
| I.2001** |                |                    |                    |
+----------+----------------+--------------------+--------------------+

> Pricing on customized services is anticipated to include skill
> categories, product or service components that are within the scope of
> work as defined in the statement of work (Section C), and as
> determined by the GSA Contracting Officer. Because different agencies
> have very different needs in customized services, the price evaluation
> for these components will focus on determining fair and reasonable
> prices for offerors otherwise in line for award. These components of
> customized services will be compared to prices and terms and
> conditions offered to commercial customers.
>
> **2. TIER 2 PRICE EVALUATION:**
>
> Tier 2 approach and requirements will vary significantly, depending
> upon which value added products and services are offered. For Tier 2,
> 20 potential value added product and service offerings have been
> identified in the solicitation and one of several possible pricing
> structures listed. The value added product and service offerings
> listed in the pricing tables are listed by business line. In addition
> to those listed, there are many other possible value added products
> and services and a multitude of pricing options. There is a high
> likelihood that different offerors will offer different value added
> product and service offerings. Multiple alternative pricing proposals
> are anticipated.
>
> Because different agencies have very different needs in value added
> product and services offerings, the price evaluation will focus on
> determining fair and reasonable prices for offerors otherwise in line
> for award.
>
> All value added product and service offerings are expected to be
> commercial items with established prices, terms, and conditions,
> except where noted. Therefore, most of the price evaluation will
> compare the prices, terms and conditions offered to the Government
> with prices, terms and conditions offered to commercial customers.
> Prices must be determined fair and reasonable.
>
> Pricing, if any, shall be inclusive of products/services as described
> in C.2.12 Value Added Product and Service Offerings, unless otherwise
> specified. All pricing offered shall be in accordance with standard
> commercial pricing, except where noted. All terms and conditions
> proposed shall be in accordance with commercial terms and conditions,
> unless otherwise specified herein.

d\. Alternative Pricing Proposals: In addition to the required standard
pricing proposals, alternative pricing proposals may be provided.
Proposals based other than on a basis point refund per dollar transacted
must demonstrate how it is to the Government's advantage to be
considered. The evaluation of alternative proposals shall include a
comparison of estimated refunds, an assessment of the likelihood of
achieving refunds, and an assessment of the risk involved with the
alternative. Even the most remote possibility of an adjustment leading
to the Government paying a transaction fee of any type is unacceptable.

e\. Productivity Refunds: The Government acknowledges that productivity
based refunds will be offered. Productivity refunds offered will impact
the aggregate price evaluation. Additionally, as the difference in
aggregate price proposals becomes less significant, the offeror's
productivity refunds become more significant. Agencies are required by
OMB Circular A-123, Appendix B to utilize proper cash management
decision making to maximize agency productivity refunds. Any
productivity refund offered must take this requirement into account.

**END OF EVALUATION OF COMMERCIAL ITEMS SECTION**

**SECTION E**

# E. DOCUMENTS, EXHIBITS, OR ATTACHMENTS  {#e.-documents-exhibits-or-attachments .unnumbered}

Attachment 1 -- Cover Page to Offer & Proposal Checklist

Attachment 2 -- Small Business Subcontracting Plan Format

Attachment 3 -- Subcontracting Goals -- How to Do the Math

Attachment 4 -- Offeror Representations and Certifications

Attachment 5 -- Merchant Acceptance - Purchase Card

Attachment 6 -- Merchant Acceptance -- Travel Card

Attachment 7 -- Merchant Acceptance -- Fleet Card

Attachment 8 -- Card Designs **(not included in the document for space
reasons)**

Attachment 9 -- Live Test Demonstration Script

Attachment 10 -- Key Agency/Organization Roles

[]{.mark}

[]{.mark}

ATTACHMENT 1 -- COVER PAGE TO OFFER & PROPOSAL CHECKLIST

*The offeror shall complete and submit this cover page as the first page
of the offer.*

**Offeror's Legal Name** (include a "Doing Business As" (DBA) if
applicable):

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

**Offeror's Address:**
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

**(including county)**
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

**Business Size/Designation** (check one):

\_\_\_\_\_ 8(a) \_\_\_\_\_ Small Business

\_\_\_\_\_ Small Disadvantaged Small Business \_\_\_\_\_ HUBZone Small
Business

\_\_\_\_\_ Women-Owned Small Business \_\_\_\_\_ Veteran-Owned Small
Business

\_\_\_\_\_ Service Disabled Veteran Owned Small Business \_\_\_\_\_
Large Business

\_\_\_\_\_ Woman Owned Large Business

**DUNS Number: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_**

**Estimated Spend: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_**

**Basis For Estimate:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_**

**Each Authorized Negotiator's Name, Title, Phone and Fax Numbers, and
E-mail Address:**

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

I, \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ ,
represent, to the best of my knowledge and belief that the information
included in my offer is complete, accurate, and true.

**­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_**

**Signature Date**

**\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_**

**Printed Name Title**

**Email
Address:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
Phone: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_**

ATTACHMENT 1 (CONTINUED)

PROPOSAL CHECKLIST

*Did you verify Past Performance References phone*

*numbers, fax numbers, and email addresses?* (circle one) YES NO

  ----------------------------------------------------- ------------ --------
  Items                                                 Page#/Tab#   Agency
                                                                     Use

  D.2.10.3 [VOLUME]{.smallcaps} I -- CONTRACT DATA                   

  Cover Page & Proposal Checklist (Attachment 1)                     

  Table of Contents for Volume I                                     

  Standard Form (SF) 1449 (not including Blocks 19-24)               

  Amendments to SF 1449 (if applicable)                              

  C.4 and C.5 Copy of Contract Terms and Conditions (in              
  its entirety)                                                      

  C.5.1 Place of Performance                                         

  C.5.23 Organization Conflict of Interest                           

  C.5.24 Authorized Negotiators                                      

  C.5.25 Contract Administration Plan                                

  C.5.29 Card Action Teams                                           

  C.5.31 Key Personnel (including resumes)                           

  Small Business Subcontracting Plan (if applicable)                 
  (Attachment 2)                                                     

  Offeror Representations and Certifications                         
  (Attachment 4)                                                     

  Teaming Arrangement (if applicable)                                

  Letter(s) of Commitment from Subcontractors (if                    
  applicable)                                                        

  D.2.10.4 VOLUME II --TECHNICAL PROPOSAL                            

  Table of Contents for Volume II                                    

  1A Past Performance (include Client References)                    

  1B Previous Experience                                             

  2A Operational Processes                                           

  2B Technical Expertise                                             

  2C Electronic Capability                                           

  2D Transition Plan                                                 

  3A Plan of Accomplishment                                          

  3B Quality Assurance Plan                                          

  D.2.10.5 VOLUME III- OTHER TECHNICAL INFORMATION                   

  Table of Contents for Volume III                                   

  Operating Rules and Regulations (provide on CD)                    

  PowerPoint presentation (provide on CD) and presenter              
  list for oral presentation                                         

  PowerPoint presentation (provided on CD), presenter                
  list, electronic access & report screen handouts for               
  Technology Demonstration                                           

  Card Design                                                        

  Merchant Acceptance                                                

  Training Materials                                                 

  Presentation Packages                                              

  Convenience Checks                                                 

  LTD Script (provide on separate CD)                                

  D.2.10.6 VOLUME IV-PRICE PROPOSAL(S)                               

  Table of Contents for Volume IV                                    

  Pricing Tables (1-15)                                              

  Proposed Refunds                                                   

  Proposed pricing for separately priced core products               
  and services (including supporting commercial backup)              

  Quantity discounts on value added products and                     
  services including supporting commercial backup (if                
  offered)                                                           

  Alternate pricing proposals (if offered)                           
  ----------------------------------------------------- ------------ --------

ATTACHMENT 2 -- SMALL BUSINESS SUBCONTRACTING PLAN FORMAT

**\[**COMPANY XXX**\]**

SMALL BUSINESS SUBCONTRACTING PLAN

(For informational purposes only. The following outline meets the
minimum requirements as imposed by Section 8(d) of the Small Business
Act, and meets the minimum requirements of the Federal Acquisition
Regulation (FAR) Subpart 19.7. This model plan is intended to be used as
a guideline. It is not intended to replace any existing corporate plan
which may be more extensive. If assistance is needed to locate small
business sources, contact the Office of Small Business Utilization at
18^th^ and F Streets, NW, Washington, DC 20405 (Phone: (202) 501-1021;
Fax (202) 208-5938), or access the Central Contractor Registration (CCR)
Dynamic Small Business Search database at www.ccr.gov.)

I. IDENTIFICATION DATA:

Company Name:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Address:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Date Prepared:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Item/Service:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Solicitation Number:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Contract Number:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Estimated Contract Value/Estimated Sales: (Basic or Option)
\$\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Individual Contract Period:

Base: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
Option:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Commercial Plan Period:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

II\. TYPE OF PLAN: (Check only one)

\_\_\_\_\_\_ COMMERCIAL PLAN: Covers the offeror's fiscal year and
applies to the entire production of commercial items sold by either the
entire company or a portion thereof (e.g., division, plant, or product
line) Used when the company sells large quantities of commercial items
to many government agencies, and goals are negotiated on a company-wide
basis. Plan is done annually, effective during the company's fiscal
year, approved by the first federal agency awarding a contract for
commercial supplies/services during the Contractor's fiscal year, and is
applicable to every additional federal contract for commercial
supplies/services awarded to that Contractor during the same fiscal
year. A new plan must be obtained and approved 30 days prior to the
expiration of the current plan. The Contractor must provide a copy of
the approved plan to each agency Contracting Officer responsible for an
ongoing contract subject to the plan.

\_\_\_\_\_\_ INDIVIDUAL CONTRACT PLAN: Covers the entire contract period
(including option periods), applies to a specific contract, and has
goals that are based on the offeror's planned subcontracting and
purchasing in support of the specific contract, except that indirect
costs incurred for common or joint purposes may be allocated on a
prorated basis to the contract. GSA requires that goals be re-negotiated
for each option period.

\_\_\_\_\_\_ INDIVIDUAL CONTRACT PLAN INCORPORATING MASTER PLAN: A
Master plan containing all the required elements of an individual
contract plan, except goals, may be incorporated into an individual
contract plan providing the master plan has been approved (and the
approval document from the approving agency is attached). A master plan
must be approved once every three years. Once incorporated into a
contract with specific goals, it is valid for the life of that contract.

III\. GOALS:

A. (For information only, FAR 19.704(a)(1) requires separate dollar &
percentage goals for using small, HUBZone small, small disadvantaged,
women-owned small, veteran-owned small, and service-disabled
veteran-owned small business concerns as subcontractors; and a statement
of the total dollars planned to be subcontracted and total dollars
planned to small, HUBZone small, small disadvantaged, women-owned small,
veteran-owned small, and service-disabled veteran-owned small business
concerns. NOTE: The dollar amounts planned for subcontracting to SB,
HUBZ, SDB, WOSB, VOSB, and to SDVOSB's must be expressed as percentages
of the total subcontracting dollars as shown below.) Commercial plans
will always reflect annual company wide goals. Individual plans will
reflect contract goals for either the Base contract period or the
respective Option period(s). Remember that renewal of options is not
guaranteed by the Government.)

\[Company XXX\] provides the following separate dollar and percentage
goals for small, HUBZone small, small disadvantaged, women-owned small,
veteran-owned small, and service-disabled veteran-owned small business
concerns. These goals are a percentage of the total subcontracting
dollars.

1\. Estimated TOTAL dollars planned to be subcontracted; i.e., to all
types of\
business concerns under this contract is:

> Base Contract: \$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ equals
> 100% subcontracted

Or Option Period: \$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

2\. Planned subcontracting to large business concerns (those classified
as\
other than small) is:

> Base Contract: \$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ =
> \_\_\_\_\_\_\_% of total

Or Option Period: \$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ =
\_\_\_\_\_\_\_% of total

3\. Planned subcontracting to all small business concerns (includes
HUBZone\
small, small disadvantaged, women-owned small, veteran-owned small,

service-disabled veteran-owned small, and OTHER small businesses) is:

Base Contract: \$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ =
\_\_\_\_\_\_\_\_% of total

Or Option Period: \$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ =
\_\_\_\_\_\_\_\_% of total

4\. Planned subcontracting to HUBZone small business concerns is:

> Base Contract: \$\_\_\_\_ \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ =
> \_\_\_\_\_\_\_\_% of total
>
> Or Option Period: \$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ =
> \_\_\_\_\_\_\_\_% of total

5\. Planned subcontracting to small disadvantaged business concerns is:

> Base Contract: \$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ =
> \_\_\_\_\_\_\_\_% of total

Or Option Period: \$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ =
\_\_\_\_\_\_\_\_% of total

6\. Planned subcontracting to women-owned small business concerns is:

> Base Contract: \$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ =
> \_\_\_\_\_\_\_\_% of total
>
> Or Option Period: \$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ =
> \_\_\_\_\_\_\_\_% of total

7\. Planned subcontracting to veteran-owned small business concerns
(includes

service-disabled veteran-owned small business) is:

> Base Contract: \$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ =
> \_\_\_\_\_\_\_\_% of total

Or Option Period: \$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ =
\_\_\_\_\_\_\_\_% of total

8\. Planned subcontracting to service-disabled veteran-owned small
business

concerns (subset of VOSB above) is:

> Base Contract: \$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ =
> \_\_\_\_\_\_\_\_% of total

Or Option Period: \$\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ =
\_\_\_\_\_\_\_\_% of total

B. (For information only, FAR 19.704(a)(3) requires a description of ALL
of the principal types of supplies and services to be subcontracted and
an identification of the types planned for subcontracting to SB, HUBZ,
SDB, WOSB, VOSB, and to SDVOSB concerns.) Check all that apply below,
ensuring that at least one item is indicated for each column.

The principal types of supplies and/or services that \[Company XXX\]
anticipates to be subcontracted and the identification of the type of
business concern planned are as follows:

Business Category or Size

  ----------------------- ----------- ----------- ---------- --------- ---------- ---------- ------------
  **Supplies/Services**   **Large**   **Small**   **HUBZ**   **SDB**   **WOSB**   **VOSB**   **SDVOSB**

                                                                                             

                                                                                             

                                                                                             

                                                                                             

                                                                                             

                                                                                             

                                                                                             

                                                                                             

                                                                                             

                                                                                             
  ----------------------- ----------- ----------- ---------- --------- ---------- ---------- ------------

C. (For information only, FAR 19.704(a)(4) requires a description of the
method used to develop the subcontracting goals above. Explain the
method used and state the basis for establishing your proposed goals;
provide justification for any low goal(s); state how the areas to be
subcontracted to SB, HUBZ, SDB, WOSB, VOSB; and to SDVOSB concerns were
determined, and how the capabilities of each were determined.)

\[Company XXX\] used the following method to develop the subcontracting
goals:

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

D. (For information only, FAR 19.704(a)(5) requires a description of the
method used to identify potential sources for solicitation purpose.
Identify all source lists used in the determination below, including
various web sites or agencies and organizations contacted.)

\[Company XXX\] identifies potential subcontractors using the following
source lists and organizations:

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

E. (For information only, FAR 19.704(a)(6) requires a statement as to
whether or not your company included indirect costs in establishing
subcontracting goals, and a description of the method used to determine
the proportionate share of indirect costs to be incurred with SB, HUBZ,
SDB, WOSB, VOSB, and SDVOSB concerns.)

Indirect and overhead costs \_\_\_\_\_HAVE BEEN (or) \_\_\_\_\_HAVE NOT
BEEN included in the dollar and percentage subcontracting goals stated
above. The indirect

and overhead portion was based on the following:

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

IV\. PROGRAM ADMINISTRATOR:

(For information only, FAR 19.704(a)(7) requires information about the
company employee who will administer the subcontracting program. Please
provide the name, title, address, telephone number, fax number and/or
email of this person, position within the corporate structure, and list
of duties of that employee. Provide an alternate point of contact
responsible for this subcontracting plan, in case of questions.
Consultants used as contacts are welcome.)

Name:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Title/Position:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Address:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Telephone
number:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Fax Machine
number:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Email
Address:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Alternate POC with contact
information:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\
\
\
Duties: The Program Administrator shall have general overall
responsibility for the Contractors subcontracting program; i.e.,
developing, preparing, and executing individual subcontracting plans and
monitoring performance relative to this particular plan. Such duties may
include, but are not limited to, the following activities:

A.  Developing and promoting company/division policy statements that
    demonstrate the company's/division's support for awarding contracts
    and subcontracts to small, HUBZone small, small disadvantaged,
    women-owned small, veteran-owned small, and service-disabled
    veteran-owned small business concerns.

B.  Developing and maintaining bidders' lists of small, HUBZone small,
    small disadvantaged, women-owned small, veteran-owned small, and
    service-disabled veteran-owned small business concerns from all
    possible sources.

C.  Ensuring periodic rotation of potential subcontractors on bidders'
    lists.

D.  Assuring that small, HUBZone small, small disadvantaged, women-owned
    small, veteran-owned small, and service-disabled veteran-owned small
    businesses are included on the bidders' list for every subcontract
    solicitation for supplies and services they are capable of
    providing.

E.  Ensuring that subcontract procurement "packages" are designed to
    permit the maximum possible participation of small, HUBZone small,
    small disadvantaged, women-owned small, veteran-owned small, and
    service-disabled veteran-owned small businesses.

F.  Reviewing subcontract solicitations to remove statements, clauses,
    etc. which might tend to restrict or prohibit small, HUBZone small,
    small disadvantaged, women-owned small, veteran-owned small, and
    service-disabled veteran-owned small businesses.

G.  Ensuring that the subcontract bid proposal review board documents
    its reasons for not selecting any low bids submitted by small,
    HUBZone small, small disadvantaged, women-owned small, veteran-owned
    small, and service-disabled veteran-owned small businesses.

H.  Overseeing the establishment and maintenance of contract and
    subcontract award records.

I.  Attending or arranging for the attendance of company counselors at
    Business Opportunity Workshops, Minority Business Enterprise
    Seminars, Trade Fairs, etc.

J.  Directly or indirectly counseling small, HUBZone small, small
    disadvantaged, women-owned small, veteran-owned small, and
    service-disabled veteran-owned small business concerns on
    subcontracting opportunities and how to prepare bids to the company.

K.  Providing notice to subcontractors concerning penalties for
    misrepresentations of business status as small, HUBZone small, small
    disadvantaged, women-owned small, veteran-owned small, or
    service-disabled veteran-owned small business, for the purpose of
    obtaining a subcontract that is to be included in any part of the
    Contractor's goals contained in this plan. Small disadvantaged and
    HUBZone small business concerns shall provide a copy of their Small
    Business Administration (SBA) certification.

> (Each SB, WOSB, VOSB, and SDVOSB concern on record as a potential
> subcontractor shall complete a self-certification form stating their
> business size. A penalties clause for falsifying information will also
> be on the form according to the legal statute 15 U.S.C. 645(d). Note,
> the following notice will read near the business owner's signature.
> "NOTICE: In accordance with U.S.C. 645(d), any person who
> misrepresents a firm's proper size classification shall (1) be
> punishable by imposition of a fine, imprisonment, or both, (2) be
> subject to administrative remedies, and (3) be ineligible for
> participation in programs conducted under the authority of the Small
> Business Act.")

L.  Conducting or arranging training for purchasing personnel regarding
    the intent and impact of Section 8(d) of the Small Business Act on
    purchasing procedures.

M.  Developing and maintaining an incentive program for buyers that
    supports the subcontracting program.

N.  Monitoring the company's performance and making any adjustments
    necessary to achieve the subcontract plan goals.

O.  Preparing and submitting timely reports.

P.  Coordinating the company's activities during compliance review by
    federal agencies.

V. EQUITABLE OPPORTUNITY:

(For information only, FAR 19.704(a)(8) requires a description of the
efforts the Contractor will make to ensure that SB, HUBZ, SDB, WOSB,
VOSB, and SDVOSB concerns have an equitable opportunity to compete for
subcontracts.)

\[Company XXX\] will make every effort to ensure that small, HUBZone
small, small disadvantaged, women-owned small, veteran-owned small, and
service-disabled veteran-owned small business concerns will have an
equitable opportunity to compete for subcontracts. These efforts may
include one or more of the following activities (please indicate which
ones apply or provide your own personalized list of efforts):

> A. Outreach efforts to obtain sources:

\_\_\_ Contacting minority and small business trade associations

> \_\_\_ Contacting business development organizations
>
> \_\_\_ Requesting sources from the Central Contractor Registration
> (CCR),\
> Dynamic Small Business Search, which integrated data from the\
> previous SBA PRO-Net database
>
> \_\_\_ Attending small and minority business trade fairs and
> procurement\
> conferences
>
> B. Internal efforts to guide and encourage purchasing personnel:
>
> \_\_\_ Presenting workshops, seminars and training programs
>
> \_\_\_ Establishing, maintaining and using small, HUBZone small, small
>
> disadvantaged, women-owned small, veteran-owned small, and service-
>
> disabled veteran-owned small business source lists, guides, and
>
> other data for soliciting subcontracts
>
> \_\_\_ Monitoring activities to evaluate compliance with the\
> subcontracting plan
>
> C. Other Additional efforts: (Please describe.)
>
> \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
>
> \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
>
> \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
>
> \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
>
> \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

VI\. CLAUSE INCLUSION AND FLOW DOWN:

(For informational only, FAR 19.704(a)(9) requires assurances that your
company will include the FAR Clause 52.219-8, "Utilization of Small
Business Concerns" in all subcontracts that offer further subcontracting
opportunities, and that your company will require all subcontractors
(except small business concerns) that receive subcontracts in excess of
\$500,000 (\$1,000,000 for construction) to adopt a similar plan that
complies with the requirements of Clause 52.219-9,"Small Business
Subcontracting Plan.")

\[Company XXX\] agrees to include the FAR Clause 52.219-8, "Utilization
of Small Business Concerns" in all subcontracts that offer further
subcontracting opportunities, and will further require all
subcontractors (except SB concerns), who receive subcontracts in excess
of \$500,000, (\$1,000,000 for construction) to adopt a plan that
complies with the requirements of Clause 52.219-9, "Small Business
Subcontracting Plan."

VII\. REPORTING AND COOPERATION:

(For informational only, FAR 19.704(a)(10) requires assurances that your
company will: (1) cooperate in any studies or surveys as may be
required; (2) submit periodic reports so that the Government can
determine the extent of compliance with the subcontracting plan; (3)\*
submit Standard Form (SF) 294, "Subcontracting Reports for Individual
Contracts," and SF 295, "Summary Subcontract Report," following the
instructions on the forms or as provided in agency regulations; and (4)
ensure that subcontractors agree to submit SF 294 and SF 295.)

\[Company XXX\] agrees to: (1) cooperate in any studies or surveys as
may be required; (2) submit periodic reports which show compliance with
the subcontracting plan; (3) submit SF 294 and SF 295 or equivalent, in
accordance with agency instructions or regulations; and (4) ensure that
subcontractors agree to submit electronic Individual and/or Summary
Subcontract Reports (ISR and/or SSR's) via the electronic Subcontracting
Reporting System (eSRS).

Reports are to be submitted within 30 days after the close of each
calendar period as indicated in the following chart:

> Calendar Period Report Due\* Date Due\
> \
> 10/01---03/31 SF 294 04/30

04/01---09/30 SF 294 10/30

10/01---09/30 SF 295 10/30

\*Note: Standard Forms 294 and 295 are no longer acceptable, and have
been replaced with the electronic submission of Individual
Subcontracting Reports (ISR) and Summary Subcontract Reports (SSR),
respectively, to eSRS via [**www.esrs.gov**](http://www.esrs.gov/).

VIII\. RECORDKEEPING:

(For informational only, FAR 19.704(a)(11) requires a description or
list of the types of records that will be maintained concerning
procedures adopted to comply with the requirements and goals in the
plan, including establishing source lists; a description of your efforts
to locate small business concerns and to award subcontracts to them.)

\[Company XXX\] will maintain at least the following types of records
concerning procedures adopted to comply with the requirements and goals
in the plan. Such records may include, but are not limited to:

A.  Small, HUBZone small, small disadvantaged, women-owned small,
    veteran-owned small, and service-disabled veteran-owned small
    business concern source lists, guides, and other data identifying
    and locating such vendors, subcontractors or suppliers.

B.  Organizations contacted for small, HUBZone small, small
    disadvantaged, women-owned small, veteran-owned small, and
    service-disabled veteran-owned small business sources.

```{=html}
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```
1.  On a contract-by-contract basis, all subcontract solicitations over
    \$100,000, which indicate for each solicitation (1) whether small
    business concerns were solicited, and if not, why not; (2) whether
    HUBZone small business concerns were solicited, and if not, why
    not; (3) whether small disadvantaged business concerns were
    solicited, and if not, why not; (4) whether women-owned small
    business concerns were solicited, and if not, why not; (5) whether
    veteran-owned small business concerns were solicited, and if not,
    why not; (6) whether service-disabled veteran-owned small business
    concerns were solicited, and if not, why not; and, (7) reasons for
    the failure of solicited concerns to receive the award.

2.  Records to support other outreach efforts, e.g., contacts with
    minority and small business trade associations, attendance at small,
    minority, and women-owned small business procurement conference and
    trade fairs.

3.  Records to support internal activities to (1) guide and encourage
    purchasing personnel, e.g., workshops, seminars, training programs,
    incentive awards; and (2) monitor activities to evaluate compliance.

4.  On a contract-by-contract basis, records to support subcontract
    award data including the name, address and business size of each
    subcontractor. (This item is not required for company or division
    wide commercial plans).

5.  Other records to support your compliance with the subcontracting
    plan: (Please describe)

> \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
>
> \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
>
> \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
>
> \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
>
> \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
>
> \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
>
> \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

IX\. TIMELY PAYMENTS TO SUBCONTRACTORS:

(For information only, FAR 19.702 requires your company to establish and
use procedures to ensure the timely payment of amounts due pursuant to
the terms of your subcontracts with small, HUBZone small, small
disadvantaged, women-owned small, veteran-owned small, and
service-disabled veteran-owned small business concerns.)

\[Company XXX\] uses procedures to ensure timely payments of amounts
due, pursuant to the terms of its subcontracts with small business
concerns, as required in FAR 19.702. (Briefly describe internal systems
below.)

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

X. DESCRIPTION OF GOOD FAITH EFFORT:

(For information only, maximum practicable utilization of small, HUBZone
small, small disadvantaged, women-owned small, veteran-owned small, and
service-disabled veteran-owned small business concerns as subcontractors
in Government contracts is a matter of national interest with both
social and economic benefits. When a Contractor fails to make a good
faith effort to comply with a subcontracting plan, these objectives are
not achieved, and 15 U.S.C. 637(d)(4)(F) directs that liquidated damages
shall be paid by the Contractor. In order to demonstrate your compliance
with a good faith effort to achieve the small business subcontracting
goals, outline the steps below that your company plans to take.)

\[Company XXX\] will take the following steps to demonstrate compliance
with a good faith effort in achieving small business subcontracting
goals:

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

These steps will be negotiated with the Contracting Officer prior to
approval of the plan. We understand that this subcontracting plan will
be made a material part of the contract and that the submission of
reports, mentioned in section VII, will be made a line item deliverable
in the contract.

XI. SIGNATURE REQUIRED: Plan must be signed and dated by a company
    official

This subcontracting plan was SUBMITTED by:

Signature:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Typed Name:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Title:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Date Signed:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

ATTACHMENT 3 - SUBCONTRACTING GOALS -- HOW TO DO THE MATH

-   Goals must be stated in both dollars (\$) and percentages (%).

-   The Contractor must state the estimated total subcontracting dollars
    planned to be subcontracted to all types of business concerns, then
    state separately the total dollars that will be subcontracted
    to: (1) large business, (2) small business, (3) HUBZone small, (4)
    small disadvantaged, (5) women-owned small, (6) veteran-owned small,
    and (7) service-disabled veteran-owned small business concerns.

-   The small business dollar amount must include all subset category
    amounts, i.e., HUBZone, SDB, WOSB, VOSB, SDVOSB (and other small
    businesses which do not fall within any of these specified subset
    groups).

-   The dollar amounts planned for subcontracting to Small, HUBZone,
    SDB, WOSB, VOSB, and SDVOSB concerns must be expressed in the
    subcontracting plan as percentages of the total subcontracting
    dollars to all concerns.

\$ and % examples below are actual GSA goals negotiated for FY 2005.
\[To review prime or subcontract goals online, visit
[**www.sba.gov/GC/goals**](http://www.sba.gov/GC/goals) and select
fiscal year link(s).\]

Dollars Percentage

Total Dollars To Be Subcontracted \$100,000 100%

(to large and small business concerns)

To Large Business Concerns \$61,000 61%

To Small Business Concerns \$39,000 39%

> (includes HUBZone small, small disadvantaged, women-owned small,
> veteran-owned small,
>
> service-disabled veteran-owned small, and other small business
> concerns)

To HUBZone Small Business Concerns \$3,000 3%

To Small Disadvantaged Business Concerns \$6,000 6%

> To Women-Owned Small Business Concerns \$5,000 5%

To Veteran-Owned Small Business Concerns \$5,000 5%

**(include Service-Disabled Veteran-Owned small business concerns in
this total)**

Service-Disabled Veteran-Owned Small Business Concerns (\$3,000 3%)

(subset of Veteran-Owned above)

Note that of the \$39,000 to be subcontracted 'To Small Business
Concerns', \$19,000 is going to the sub-groups (HUBZone, SDB, WOSB,
VOSB, and SDVOSB) and the remaining \$20,000 is going to other small
businesses not included in these categories.

ATTACHMENT 4 -- OFFEROR REPRESENTATIONS AND CERTIFICATIONS

**52.212-3** Offeror Representations and Certifications---Commercial
Items (June 2006)

An offeror shall complete only paragraph (j) of this provision if the
offeror has completed the annual representations and certifications
electronically at
[[http://orca.bpn.gov]{.underline}](http://orca.bpn.gov/). If an offeror
has not completed the annual representations and certifications
electronically at the ORCA website, the offeror shall complete only
paragraphs (b) through (i) of this provision.

\(a\) *Definitions*. As used in this provision:

"Emerging small business" means a small business concern whose size is
no greater than 50 percent of the numerical size standard for the NAICS
code designated.

"Forced or indentured child labor" means all work or service---

\(1\) Exacted from any person under the age of 18 under the menace of
any penalty for its nonperformance and for which the worker does not
offer himself voluntarily; or

\(2\) Performed by any person under the age of 18 pursuant to a contract
the enforcement of which can be accomplished by process or penalties.

"Service-disabled veteran-owned small business concern"---

\(1\) Means a small business concern---

\(i\) Not less than 51 percent of which is owned by one or more
service-disabled veterans or, in the case of any publicly owned
business, not less than 51 percent of the stock of which is owned by one
or more service-disabled veterans; and

\(ii\) The management and daily business operations of which are
controlled by one or more service-disabled veterans or, in the case of a
service-disabled veteran with permanent and severe disability, the
spouse or permanent caregiver of such veteran.

\(2\) Service-disabled veteran means a veteran, as defined in
38 U.S.C. 101(2), with a disability that is service-connected, as
defined in 38 U.S.C. 101(16).

"Small business concern" means a concern, including its affiliates that
is independently owned and operated, not dominant in the field of
operation in which it is bidding on Government contracts, and qualified
as a small business under the criteria in 13 CFR Part 121 and size
standards in this solicitation.

"Veteran-owned small business concern" means a small business concern---

\(1\) Not less than 51 percent of which is owned by one or more veterans
(as defined at 38 U.S.C. 101(2)) or, in the case of any publicly owned
business, not less than 51 percent of the stock of which is owned by one
or more veterans; and

\(2\) The management and daily business operations of which are
controlled by one or more veterans.

"Women-owned business concern" means a concern which is at least
51 percent owned by one or more women; or in the case of any publicly
owned business, at least 51 percent of its stock is owned by one or more
women; and whose management and daily business operations are controlled
by one or more women.

"Women-owned small business concern" means a small business concern---

\(1\) That is at least 51 percent owned by one or more women; or, in the
case of any publicly owned business, at least 51 percent of the stock of
which is owned by one or more women; and

\(2\) Whose management and daily business operations are controlled by
one or more women.

\(b\) *Taxpayer Identification Number (TIN) (26 U.S.C. 6109,
31 U.S.C. 7701)*. (Not applicable if the offeror is required to provide
this information to a central contractor registration database to be
eligible for award.)

\(1\) All offerors must submit the information required in
paragraphs (b)(3) through (b)(5) of this provision to comply with debt
collection requirements of 31 U.S.C. 7701(c) and 3325(d), reporting
requirements of 26 U.S.C. 6041, 6041A, and 6050M, and implementing
regulations issued by the Internal Revenue Service (IRS).

\(2\) The TIN may be used by the Government to collect and report on any
delinquent amounts arising out of the offeror's relationship with the
Government (31 U.S.C. 7701(c)(3)). If the resulting contract is subject
to the payment reporting requirements described in FAR 4.904, the TIN
provided hereunder may be matched with IRS records to verify the
accuracy of the offeror's TIN.

\(3\) *Taxpayer Identification Number (TIN)*.

o  TIN:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.

o  TIN has been applied for.

o  TIN is not required because:

o  Offeror is a nonresident alien, foreign corporation, or foreign
partnership that does not have income effectively connected with the
conduct of a trade or business in the United States and does not have an
office or place of business or a fiscal paying agent in the United
States;

o  Offeror is an agency or instrumentality of a foreign government;

o  Offeror is an agency or instrumentality of the Federal Government.

\(4\) *Type of organization*.

o  Sole proprietorship;

o  Partnership;

o  Corporate entity (not tax-exempt);

o  Corporate entity (tax-exempt);

o  Government entity (federal, state, or local);

o  Foreign government;

o  International organization per 26 CFR 1.6049-4;

o  Other
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.

\(5\) *Common parent*.

o  Offeror is not owned or controlled by a common parent;

o  Name and TIN of common parent:

Name \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.

TIN \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_.

\(c\) Offerors must complete the following representations when the
resulting contract will be performed in the United States or its
outlying areas. Check all that apply.

\(1\) *Small business concern*. The offeror represents as part of its
offer that it o is, o is not a small business concern.

\(2\) *Veteran-owned small business concern*. \[*Complete only if the
offeror represented itself as a small business concern in
paragraph (c)(1) of this provision*.\] The offeror represents as part of
its offer that it o is, o is not a veteran-owned small business concern.

\(3\) *Service-disabled veteran-owned small business concern*.
\[*Complete only if the offeror represented itself as a veteran-owned
small business concern in paragraph (c)(2) of this provision*.\] The
offeror represents as part of its offer that it o is, o is not a
service-disabled veteran-owned small business concern.

\(4\) *Small disadvantaged business concern*. \[*Complete only if the
offeror represented itself as a small business concern in
paragraph (c)(1) of this provision*.\] The offeror represents, for
general statistical purposes, that it o is, o is not a small
disadvantaged business concern as defined in 13 CFR 124.1002.

\(5\) *Women-owned small business concern*. \[*Complete only if the
offeror represented itself as a small business concern in
paragraph (c)(1) of this provision*.\] The offeror represents that it
o is, o is not a women-owned small business concern.

**Note:** Complete paragraphs (c)(6) and (c)(7) only if this
solicitation is expected to exceed the simplified acquisition threshold.

\(6\) *Women-owned business concern (other than small business
concern*). \[*Complete only if the offeror is a women-owned business
concern and did not represent itself as a small business concern in
paragraph (c)(1) of this provision*.\] The offeror represents that it
o is a women-owned business concern.

\(7\) *Tie bid priority for labor surplus area concerns*. If this is an
invitation for bid, small business offerors may identify the labor
surplus areas in which costs to be incurred on account of manufacturing
or production (by offeror or first-tier subcontractors) amount to more
than 50 percent of the contract price:

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\(8\) Small Business Size for the Small Business Competitiveness
Demonstration Program and for the Targeted Industry Categories under the
Small Business Competitiveness Demonstration Program. \[*Complete only
if the offeror has represented itself to be a small business concern
under the size standards for this solicitation*.\]

\(i\) \[*Complete only for solicitations indicated in an addendum as
being set-aside for emerging small businesses in one of the designated
industry groups (DIGs).*\] The offeror represents as part of its offer
that it o is, o is not an emerging small business.

\(ii\) \[*Complete only for solicitations indicated in an addendum as
being for one of the targeted industry categories (TICs) or designated
industry groups (DIGs).*\] Offeror represents as follows:

\(A\) Offeror's number of employees for the past 12 months (check the
Employees column if size standard stated in the solicitation is
expressed in terms of number of employees); or

\(B\) Offeror's average annual gross revenue for the last 3 fiscal years
(check the Average Annual Gross Number of Revenues column if size
standard stated in the solicitation is expressed in terms of annual
receipts).

(*Check one of the following*):

  ---------------------------- ------------------------------------------
  **Number of Employees**      **Average Annual Gross Revenues**

  \_\_ 50 or fewer             \_\_ \$1 million or less

  \_\_ 51--100                 \_\_ \$1,000,001--\$2 million

  \_\_ 101--250                \_\_ \$2,000,001--\$3.5 million

  \_\_ 251--500                \_\_ \$3,500,001--\$5 million

  \_\_ 501--750                \_\_ \$5,000,001--\$10 million

  \_\_ 751--1,000              \_\_ \$10,000,001--\$17 million

  \_\_ Over 1,000              \_\_ Over \$17 million
  ---------------------------- ------------------------------------------

\(9\) \[*Complete only if the solicitation contains the clause at
FAR 52.219-23, Notice of Price Evaluation Adjustment for Small
Disadvantaged Business Concerns, or FAR 52.219-25, Small Disadvantaged
Business Participation Program---Disadvantaged Status and Reporting, and
the offeror desires a benefit based on its disadvantaged status*.\]

\(i\) *General.* The offeror represents that either---

\(A\) It o is, o is not certified by the Small Business Administration
as a small disadvantaged business concern and identified, on the date of
this representation, as a certified small disadvantaged business concern
in the database maintained by the Small Business Administration
(PRO-Net), and that no material change in disadvantaged ownership and
control has occurred since its certification, and, where the concern is
owned by one or more individuals claiming disadvantaged status, the net
worth of each individual upon whom the certification is based does not
exceed \$750,000 after taking into account the applicable exclusions set
forth at 13 CFR 124.104(c)(2); or

\(B\) It o has, o has not submitted a completed application to the Small
Business Administration or a Private Certifier to be certified as a
small disadvantaged business concern in accordance with 13 CFR 124,
Subpart B, and a decision on that application is pending, and that no
material change in disadvantaged ownership and control has occurred
since its application was submitted.

\(ii\) o *Joint Ventures under the Price Evaluation Adjustment for Small
Disadvantaged Business Concerns.* The offeror represents, as part of its
offer, that it is a joint venture that complies with the requirements in
13 CFR 124.1002(f) and that the representation in paragraph (c)(9)(i) of
this provision is accurate for the small disadvantaged business concern
that is participating in the joint venture. \[*The offeror shall enter
the name of the small disadvantaged business concern that is
participating in the joint venture:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_*.\]

\(10\) *HUBZone small business concern*. \[*Complete only if the offeror
represented itself as a small business concern in paragraph (c)(1) of
this provision*.\] The offeror represents, as part of its offer, that---

\(i\) It o is, o is not a HUBZone small business concern listed, on the
date of this representation, on the List of Qualified HUBZone Small
Business Concerns maintained by the Small Business Administration, and
no material change in ownership and control, principal office, or
HUBZone employee percentage has occurred since it was certified by the
Small Business Administration in accordance with 13 CFR Part 126; and

\(ii\) It o is, o is not a joint venture that complies with the
requirements of 13 CFR Part 126, and the representation in
paragraph (c)(10)(i) of this provision is accurate for the HUBZone small
business concern or concerns that are participating in the joint
venture. \[*The offeror shall enter the name or names of the HUBZone
small business concern or concerns that are participating in the joint
venture*: \_\_\_\_\_\_\_\_\_\_.\] Each HUBZone small business concern
participating in the joint venture shall submit a separate signed copy
of the HUBZone representation.

\(d\) Representations required to implement provisions of Executive
Order 11246---

\(1\) Previous contracts and compliance. The offeror represents that---

\(i\) It o has, o has not participated in a previous contract or
subcontract subject to the Equal Opportunity clause of this
solicitation; and

\(ii\) It o has, o has not filed all required compliance reports.

\(2\) *Affirmative Action Compliance*. The offeror represents that---

\(i\) It o has developed and has on file, o has not developed and does
not have on file, at each establishment, affirmative action programs
required by rules and regulations of the Secretary of Labor (41 cfr
parts 60-1 and 60-2), or

\(ii\) It o has not previously had contracts subject to the written
affirmative action programs requirement of the rules and regulations of
the Secretary of Labor.

\(e\) *Certification Regarding Payments to Influence Federal
Transactions (31 U.S.C. 1352)*. (Applies only if the contract is
expected to exceed \$100,000.) By submission of its offer, the offeror
certifies to the best of its knowledge and belief that no federal
appropriated funds have been paid or will be paid to any person for
influencing or attempting to influence an officer or employee of any
agency, a Member of Congress, an officer or employee of Congress or an
employee of a Member of Congress on his or her behalf in connection with
the award of any resultant contract.

\(f\) *Buy American Act Certificate*. (Applies only if the clause at
Federal Acquisition Regulation (FAR) 52.225-1, Buy American
Act---Supplies, is included in this solicitation.)

\(1\) The offeror certifies that each end product, except those listed
in paragraph (f)(2) of this provision, is a domestic end product and
that the offeror has considered components of unknown origin to have
been mined, produced, or manufactured outside the United States. The
offeror shall list as foreign end products those end products
manufactured in the United States that do not qualify as domestic end
products. The terms "component," "domestic end product," "end product,"
"foreign end product," and "United States" are defined in the clause of
this solicitation entitled "Buy American Act---Supplies."

\(2\) Foreign End Products:

  -------------------------------- --------------------------------------
  **Line Item No.**                **Country of Origin**

  \_\_\_\_\_\_\_\_\_\_\_\_\_\_     \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

  \_\_\_\_\_\_\_\_\_\_\_\_\_\_     \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

  \_\_\_\_\_\_\_\_\_\_\_\_\_\_     \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  -------------------------------- --------------------------------------

\[*List as necessary*\]

\(3\) The Government will evaluate offers in accordance with the
policies and procedures of FAR Part 25.

\(g\) (1) *Buy American Act---Free Trade Agreements---Israeli Trade Act
Certificate*. (Applies only if the clause at FAR 52.225-3, Buy American
Act---Free Trade Agreements---Israeli Trade Act, is included in this
solicitation.)

\(i\) The offeror certifies that each end product, except those listed
in paragraph (g)(1)(ii) or (g)(1)(iii) of this provision, is a domestic
end product and that the offeror has considered components of unknown
origin to have been mined, produced, or manufactured outside the United
States. The terms "component," "domestic end product," "end product,"
"foreign end product," "Free Trade Agreement country," and "United
States" are defined in the clause of this solicitation entitled "Buy
American Act---Free Trade Agreements---Israeli Trade Act."

\(ii\) The offeror certifies that the following supplies are Free Trade
Agreement country end products (other than Moroccan end products) or
Israeli end products as defined in the clause of this solicitation
entitled "Buy American Act---Free Trade Agreements---Israeli Trade Act":

Free Trade Agreement Country End Products (Other than Moroccan End
Products) or Israeli End Products:

  -------------------------------- --------------------------------------
  **Line Item No.**                **Country of Origin**

  \_\_\_\_\_\_\_\_\_\_\_\_\_\_     \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

  \_\_\_\_\_\_\_\_\_\_\_\_\_\_     \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

  \_\_\_\_\_\_\_\_\_\_\_\_\_\_     \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  -------------------------------- --------------------------------------

\[*List as necessary*\]

\(iii\) The offeror shall list those supplies that are foreign end
products (other than those listed in paragraph (g)(1)(ii) of this
provision) as defined in the clause of this solicitation entitled "Buy
American Act---Free Trade Agreements---Israeli Trade Act." The offeror
shall list as other foreign end products those end products manufactured
in the United States that do not qualify as domestic end products.

Other Foreign End Products:

  -------------------------------- --------------------------------------
  **Line Item No.**                **Country of Origin**

  \_\_\_\_\_\_\_\_\_\_\_\_\_\_     \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

  \_\_\_\_\_\_\_\_\_\_\_\_\_\_     \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

  \_\_\_\_\_\_\_\_\_\_\_\_\_\_     \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  -------------------------------- --------------------------------------

\[*List as necessary*\]

\(iv\) The Government will evaluate offers in accordance with the
policies and procedures of FAR Part 25.

\(2\) *Buy American Act---Free Trade Agreements---Israeli Trade Act
Certificate, Alternate I*. If Alternate I to the clause at FAR 52.225-3
is included in this solicitation, substitute the following
paragraph (g)(1)(ii) for paragraph (g)(1)(ii) of the basic provision:

> \(g\) (1)(ii) The offeror certifies that the following supplies are
> Canadian end products as defined in the clause of this solicitation
> entitled "Buy American Act---Free Trade Agreements---Israeli Trade
> Act":

Canadian End Products:

  --------------------------------------------------------------------------------
  **Line Item No.**

  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  --------------------------------------------------------------------------------

\[*List as necessary*\]

\(3\) *Buy American Act---Free Trade Agreements---Israeli Trade Act
Certificate, Alternate II*. If Alternate II to the clause at
FAR 52.225-3 is included in this solicitation, substitute the following
paragraph (g)(1)(ii) for paragraph (g)(1)(ii) of the basic provision:

> \(g\) (1)(ii) The offeror certifies that the following supplies are
> Canadian end products or Israeli end products as defined in the clause
> of this solicitation entitled "Buy American Act---Free Trade
> Agreements---Israeli Trade Act":

Canadian or Israeli End Products:

  -------------------------------- --------------------------------------
  **Line Item No.**                **Country of Origin**

  \_\_\_\_\_\_\_\_\_\_\_\_\_\_     \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

  \_\_\_\_\_\_\_\_\_\_\_\_\_\_     \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

  \_\_\_\_\_\_\_\_\_\_\_\_\_\_     \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  -------------------------------- --------------------------------------

\[*List as necessary*\]

\(4\) *Trade Agreements Certificate*. (Applies only if the clause at
FAR 52.225-5, Trade Agreements, is included in this solicitation.)

\(i\) The offeror certifies that each end product, except those listed
in paragraph (g)(4)(ii) of this provision, is a U.S.-made or designated
country end product, as defined in the clause of this solicitation
entitled "Trade Agreements."

\(ii\) The offeror shall list as other end products those end products
that are not U.S.-made or designated country end products.

Other End Products:

  -------------------------------- --------------------------------------
  **Line Item No.**                **Country of Origin**

  \_\_\_\_\_\_\_\_\_\_\_\_\_\_     \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

  \_\_\_\_\_\_\_\_\_\_\_\_\_\_     \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

  \_\_\_\_\_\_\_\_\_\_\_\_\_\_     \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  -------------------------------- --------------------------------------

\[*List as necessary*\]

\(iii\) The Government will evaluate offers in accordance with the
policies and procedures of FAR Part 25. For line items covered by the
WTO GPA, the Government will evaluate offers of U.S.-made or designated
country end products without regard to the restrictions of the Buy
American Act. The Government will consider for award only offers of
U.S.-made or designated country end products unless the Contracting
Officer determines that there are no offers for such products or that
the offers for such products are insufficient to fulfill the
requirements of the solicitation.

\(h\) *Certification Regarding Debarment, Suspension or Ineligibility
for Award (Executive Order 12689*). (Applies only if the contract value
is expected to exceed the simplified acquisition threshold.) The offeror
certifies, to the best of its knowledge and belief, that the offeror
and/or any of its principals---

\(1\) o Are, o are not presently debarred, suspended, proposed for
debarment, or declared ineligible for the award of contracts by any
federal agency; and

\(2\) o Have, o have not, within a three-year period preceding this
offer, been convicted of or had a civil judgment rendered against them
for: commission of fraud or a criminal offense in connection with
obtaining, attempting to obtain, or performing a federal, state or local
government contract or subcontract; violation of federal or state
antitrust statutes relating to the submission of offers; or commission
of embezzlement, theft, forgery, bribery, falsification or destruction
of records, making false statements, tax evasion, or receiving stolen
property; and

\(3\) o Are, o are not presently indicted for, or otherwise criminally
or civilly charged by a Government entity with, commission of any of
these offenses.

\(i\) Certification Regarding Knowledge of Child Labor for *Listed End
Products (Executive Order 13126)*. \[*The Contracting Officer must list
in paragraph (i)(1) any end products being acquired under this
solicitation that are included in the List of Products Requiring
Contractor Certification as to Forced or Indentured Child Labor, unless
excluded at 22.1503(b)*.\]

\(1\) *Listed end products*.

  ---------------------------------------- ----------------------------------------
  **Listed End Product**                   **Listed Countries of Origin**

  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_   \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_   \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
  ---------------------------------------- ----------------------------------------

\(2\) *Certification*. \[*If the Contracting Officer has identified end
products and countries of origin in paragraph (i)(1) of this provision,
then the offeror must certify to either (i)(2)(i) or (i)(2)(ii) by
checking the appropriate block*.\]

\[  \] (i) The offeror will not supply any end product listed in
paragraph (i)(1) of this provision that was mined, produced, or
manufactured in the corresponding country as listed for that product.

\[  \] (ii) The offeror may supply an end product listed in
paragraph (i)(1) of this provision that was mined, produced, or
manufactured in the corresponding country as listed for that product.
The offeror certifies that it has made a good faith effort to determine
whether forced or indentured child labor was used to mine, produce, or
manufacture any such end product furnished under this contract. On the
basis of those efforts, the offeror certifies that it is not aware of
any such use of child labor.

\(j\) (1) *Annual Representations and Certifications*. Any changes
provided by the offeror in paragraph (j) of this provision do not
automatically change the representations and certifications posted on
the Online Representations and Certifications Application (ORCA)
website.

\(2\) The offeror has completed the annual representations and
certifications electronically via the ORCA website at
[[http://orca.bpn.gov]{.underline}](http://orca.bpn.gov/). After
reviewing the ORCA database information, the offeror verifies by
submission of this offer that the representations and certifications
currently posted electronically at FAR 52.212-3, Offeror Representations
and Certifications---Commercial Items, have been entered or updated in
the last 12 months, are current, accurate, complete, and applicable to
this solicitation (including the business size standard applicable to
the NAICS code referenced for this solicitation), as of the date of this
offer and are incorporated in this offer by reference (see FAR 4.1201),
except for paragraphs \_\_\_\_\_\_\_\_\_\_\_\_\_\_.

> \[*Offeror to identify the applicable paragraphs at (b) through (i) of
> this provision that the offeror has completed for the purposes of this
> solicitation only, if any*.
>
> *These amended representation(s) and/or certification(s) are also
> incorporated in this offer and are current, accurate, and complete as
> of the date of this offer*.
>
> *Any changes provided by the offeror are applicable to this
> solicitation only, and do not result in an update to the
> representations and certifications posted on ORCA*.\]

ATTACHMENT 5 -- MERCHANT ACCEPTANCE-PURCHASE CARD (FY05)

The following lists the top merchants for GSA SmartPay® purchase card
acceptance in FY05:

+-----------------------------------------------------------------------+
| **Merchant Name**                                                     |
+-----------------------------------------------------------------------+
| 1.  DELL MARKETING L.P.                                               |
+-----------------------------------------------------------------------+
| 2.  CDW GOVERNMENT INC                                                |
+-----------------------------------------------------------------------+
| 3.  DAPS                                                              |
+-----------------------------------------------------------------------+
| 4.  MEDTRONIC, INC.                                                   |
+-----------------------------------------------------------------------+
| 5.  GSA                                                               |
+-----------------------------------------------------------------------+
| 6.  GTSI                                                              |
+-----------------------------------------------------------------------+
| 7.  BOSTON SCIENTIFIC                                                 |
+-----------------------------------------------------------------------+
| 8.  CARDINAL HEALTH MP&S                                              |
+-----------------------------------------------------------------------+
| 9.  KEEFE SUPPLY COMPANY                                              |
+-----------------------------------------------------------------------+
| 10. CORP EXPR                                                         |
+-----------------------------------------------------------------------+
| 11. J J HEALTH CARE SYS                                               |
+-----------------------------------------------------------------------+
| 12. OFFICEMAX                                                         |
+-----------------------------------------------------------------------+
| 13. GUIDANT CORPORATION                                               |
+-----------------------------------------------------------------------+
| 14. UNICOR FED PRISON                                                 |
+-----------------------------------------------------------------------+
| 15. ROTECH/FIRST COMM                                                 |
+-----------------------------------------------------------------------+
| 16. HP DIRECT-PUBLICSECTOR                                            |
+-----------------------------------------------------------------------+
| 17. INVACARE                                                          |
+-----------------------------------------------------------------------+
| 18. XEROX                                                             |
+-----------------------------------------------------------------------+
| 19. COMMAND MANAGEMENT                                                |
+-----------------------------------------------------------------------+
| 20. MANCON SUPERSERVMART                                              |
+-----------------------------------------------------------------------+
| 21. LESCO                                                             |
+-----------------------------------------------------------------------+
| 22. ZIMMER US INC                                                     |
+-----------------------------------------------------------------------+
| 23. LCI SERVMART                                                      |
+-----------------------------------------------------------------------+
| 24. MSC INDUSTRIAL SUPPLY                                             |
+-----------------------------------------------------------------------+
| 25. AAFES ORGNTN RECEIVABLES                                          |
+-----------------------------------------------------------------------+
| 26. SPRINT WIRELESS SVCS                                              |
+-----------------------------------------------------------------------+
| 27. CLIFTON STEEL COMPANY                                             |
+-----------------------------------------------------------------------+
| 28. 001 HMILLERINC20019295                                            |
+-----------------------------------------------------------------------+
| 29. JORDAN RESES SUPPLY CO                                            |
+-----------------------------------------------------------------------+
| 30. NORTHROP GRUMMAN                                                  |
+-----------------------------------------------------------------------+
| 31. SUNRISE MEDICAL                                                   |
+-----------------------------------------------------------------------+
| 32. HENRY SCHEIN INC                                                  |
+-----------------------------------------------------------------------+
| 33. IVG INVITROGEN CORPORA                                            |
+-----------------------------------------------------------------------+
| 34. LABSAFE                                                           |
+-----------------------------------------------------------------------+
| 35. RDC ROCHE DIAGNOSTICS                                             |
+-----------------------------------------------------------------------+
| 36. BAXTER GOV\'T SALES                                               |
+-----------------------------------------------------------------------+
| 37. UOP-ONLINE-PN                                                     |
+-----------------------------------------------------------------------+
| 38. EMBRY-RIDDLE AERONAUTICAL                                         |
+-----------------------------------------------------------------------+
| 39. APPLIED BIOSYSTEMS                                                |
+-----------------------------------------------------------------------+
| 40. COOK INCORPORATED                                                 |
+-----------------------------------------------------------------------+
| 41. POINT BLANK BODY ARMOR                                            |
+-----------------------------------------------------------------------+
| 42. SOI SNAP-ON INDUSTRIAL                                            |
+-----------------------------------------------------------------------+
| 43. MEDLINE IND \*                                                    |
+-----------------------------------------------------------------------+
| 44. DEPUY JOHNSON/JOHNSON                                             |
+-----------------------------------------------------------------------+
| 45. KINETIC CONCEPTS INC                                              |
+-----------------------------------------------------------------------+
| 46. SYNTHES USA #1                                                    |
+-----------------------------------------------------------------------+
| 47. SATOTRAVEL                                                        |
+-----------------------------------------------------------------------+
| 48. COMPUTER SYSTEMS MANAG                                            |
+-----------------------------------------------------------------------+
| 49. MCMASTER CARR                                                     |
+-----------------------------------------------------------------------+
| 50. SYNNEX                                                            |
+-----------------------------------------------------------------------+
| 51. STAPLES                                                           |
+-----------------------------------------------------------------------+
| 52. NEXTEL WIRELESS SVCS                                              |
+-----------------------------------------------------------------------+
| 53. BLACKWATER LDG TR CENT                                            |
+-----------------------------------------------------------------------+
| 54. VOLUMATIC                                                         |
+-----------------------------------------------------------------------+
| 55. LAB SAFETY SUPPLY INC                                             |
+-----------------------------------------------------------------------+
| 56. IBM                                                               |
+-----------------------------------------------------------------------+
| 57. AVENTIS PASTEUR                                                   |
+-----------------------------------------------------------------------+
| 58. MOTOROLA INC.                                                     |
+-----------------------------------------------------------------------+
| 59. OFFICE DEPOT                                                      |
+-----------------------------------------------------------------------+
| 60. AMZ                                                               |
+-----------------------------------------------------------------------+
| 61. FOOD EXPRESS                                                      |
+-----------------------------------------------------------------------+
| 62. JOZEV PRODUCTS INC.                                               |
+-----------------------------------------------------------------------+
| 63. MILLER S OFFICE PRODUC                                            |
+-----------------------------------------------------------------------+
| 64. USDA GRADUATE SCHOOL                                              |
+-----------------------------------------------------------------------+
| 65. CETC CHERRY POINT SUPP                                            |
+-----------------------------------------------------------------------+
| 66. JWOD.COM                                                          |
+-----------------------------------------------------------------------+
| 67. SHAVER FOODS                                                      |
+-----------------------------------------------------------------------+
| 68. AFS                                                               |
+-----------------------------------------------------------------------+
| 69. GAL GALLS INC                                                     |
+-----------------------------------------------------------------------+
| 70. MANAGEMENT CONCEPTS IN                                            |
+-----------------------------------------------------------------------+
| 71. COUNTY EQUIPMENT SERVI                                            |
+-----------------------------------------------------------------------+

ATTACHMENT 6 -- MERCHANT ACCEPTANCE - TRAVEL CARD (FY05)

The following lists the top merchants for GSA SmartPay® travel card
acceptance in FY05:

+-----------------------------------------------------------------------+
| **Merchant Name**                                                     |
+-----------------------------------------------------------------------+
| 1.  AIR TRAN AIRWAYS                                                  |
+-----------------------------------------------------------------------+
| 2.  ALASKA AIR                                                        |
+-----------------------------------------------------------------------+
| 3.  AMERICAN                                                          |
+-----------------------------------------------------------------------+
| 4.  HILTON                                                            |
+-----------------------------------------------------------------------+
| 5.  HOMEWOOD SUITES                                                   |
+-----------------------------------------------------------------------+
| 6.  DELTA                                                             |
+-----------------------------------------------------------------------+
| 7.  UNITED                                                            |
+-----------------------------------------------------------------------+
| 8.  AMERICA WEST                                                      |
+-----------------------------------------------------------------------+
| 9.  HAMPTON INN                                                       |
+-----------------------------------------------------------------------+
| 10. HYATT                                                             |
+-----------------------------------------------------------------------+
| 11. MIDWEST EXPRESS                                                   |
+-----------------------------------------------------------------------+
| 12. MARRIOTT                                                          |
+-----------------------------------------------------------------------+
| 13. CONTINENTAL                                                       |
+-----------------------------------------------------------------------+
| 14. HOLIDAY INN                                                       |
+-----------------------------------------------------------------------+
| 15. NORTHWEST                                                         |
+-----------------------------------------------------------------------+
| 16. TRI-MET ACCOUNTING                                                |
+-----------------------------------------------------------------------+
| 17. ENTERPRISE RENT-A-CAR                                             |
+-----------------------------------------------------------------------+
| 18. HERTZ                                                             |
+-----------------------------------------------------------------------+
| 19. EMBASSY SUITES                                                    |
+-----------------------------------------------------------------------+
| 20. COMFORT INN                                                       |
+-----------------------------------------------------------------------+
| 21. AVIS RENT-A-CAR                                                   |
+-----------------------------------------------------------------------+
| 22. BEST WESTERN                                                      |
+-----------------------------------------------------------------------+
| 23. COURTYARD BY MARRIOTT                                             |
+-----------------------------------------------------------------------+
| 24. BUDGET RENT-A-CAR                                                 |
+-----------------------------------------------------------------------+
| 25. THRIFTY CAR RENTAL                                                |
+-----------------------------------------------------------------------+
| 26. LUFTHANSA                                                         |
+-----------------------------------------------------------------------+
| 27. DOUBLETREE HOTEL                                                  |
+-----------------------------------------------------------------------+
| 28. RADISSON HOTEL                                                    |
+-----------------------------------------------------------------------+
| 29. SHERATON                                                          |
+-----------------------------------------------------------------------+
| 30. SOUTHWEST                                                         |
+-----------------------------------------------------------------------+
| 31. ALAMO RENT-A-CAR                                                  |
+-----------------------------------------------------------------------+
| 32. US AIRWAYS                                                        |
+-----------------------------------------------------------------------+
| 33. DOLLAR RENT-A-CAR                                                 |
+-----------------------------------------------------------------------+
| 34. FAIRFIELD INN                                                     |
+-----------------------------------------------------------------------+
| 35. RAMADA INN                                                        |
+-----------------------------------------------------------------------+
| 36. QUALITY INN                                                       |
+-----------------------------------------------------------------------+
| 37. NATIONAL CAR RENTAL                                               |
+-----------------------------------------------------------------------+
| 38. RENAISSANCE HOTELS                                                |
+-----------------------------------------------------------------------+
| 39. DAYS INN                                                          |
+-----------------------------------------------------------------------+
| 40. CROWNE PLAZA HOTELS                                               |
+-----------------------------------------------------------------------+
| 41. WYNDHAM                                                           |
+-----------------------------------------------------------------------+
| 42. WESTIN HOTELS                                                     |
+-----------------------------------------------------------------------+
| 43. RESIDENCE INN                                                     |
+-----------------------------------------------------------------------+
| 44. LA QUINTA MOTOR INN                                               |
+-----------------------------------------------------------------------+
| 45. BRITISH AWYS                                                      |
+-----------------------------------------------------------------------+
| 46. TOWNEPLACE SUITES                                                 |
+-----------------------------------------------------------------------+
| 47. GULF AIR (BAHRAIN)                                                |
+-----------------------------------------------------------------------+
| 48. CLARION HOTEL                                                     |
+-----------------------------------------------------------------------+
| 49. OUTRIGGER HOTELS AND RESORTS                                      |
+-----------------------------------------------------------------------+
| 50. OMNI HOTEL                                                        |
+-----------------------------------------------------------------------+
| 51. HOWARD JOHNSON                                                    |
+-----------------------------------------------------------------------+
| 52. ARC AGENT FEE                                                     |
+-----------------------------------------------------------------------+
| 53. EZPASS PREPAID TOLL                                               |
+-----------------------------------------------------------------------+
| 54. FRONTIER AIR                                                      |
+-----------------------------------------------------------------------+
| 55. AMTRAK                                                            |
+-----------------------------------------------------------------------+
| 56. RTD OPERATION                                                     |
+-----------------------------------------------------------------------+
| 57. MULTINACIONAL LOGISTIC                                            |
+-----------------------------------------------------------------------+
| 58. HAWAIIAN AIR                                                      |
+-----------------------------------------------------------------------+
| 59. UTOPIA LIFESTYLE INN                                              |
+-----------------------------------------------------------------------+
| 60. FOUR POINTS BY SHER                                               |
+-----------------------------------------------------------------------+

ATTACHMENT 7 --MERCHANT ACCEPTANCE-FLEET CARD

The following lists the top merchants for GSA SmartPay® fleet card
acceptance in FY05:

+-----------------------------------------------------------------------+
| **Merchant Name**                                                     |
+-----------------------------------------------------------------------+
| 1.  EXXONMOBIL                                                        |
+-----------------------------------------------------------------------+
| 2.  SHELL EQUIVA                                                      |
+-----------------------------------------------------------------------+
| 3.  CHEVRON                                                           |
+-----------------------------------------------------------------------+
| 4.  AAFES                                                             |
+-----------------------------------------------------------------------+
| 5.  CITGO                                                             |
+-----------------------------------------------------------------------+
| 6.  INDEPENDENT                                                       |
+-----------------------------------------------------------------------+
| 7.  BP                                                                |
+-----------------------------------------------------------------------+
| 8.  CONOCO                                                            |
+-----------------------------------------------------------------------+
| 9.  PHILLIPS 66                                                       |
+-----------------------------------------------------------------------+
| 10. UNOCAL 76                                                         |
+-----------------------------------------------------------------------+
| 11. SUNOCO                                                            |
+-----------------------------------------------------------------------+
| 12. DIAMOND SHAMROCK                                                  |
+-----------------------------------------------------------------------+
| 13. SINCLAIR                                                          |
+-----------------------------------------------------------------------+
| 14. TEXACO                                                            |
+-----------------------------------------------------------------------+
| 15. FUELSTREAM                                                        |
+-----------------------------------------------------------------------+
| 16. SPEEDWAYSUPERAMERICA                                              |
+-----------------------------------------------------------------------+
| 17. MARATHON                                                          |
+-----------------------------------------------------------------------+
| 18. TESORO ALASKA                                                     |
+-----------------------------------------------------------------------+
| 19. CENEX                                                             |
+-----------------------------------------------------------------------+
| 20. CIRCLE K                                                          |
+-----------------------------------------------------------------------+
| 21. SHEETZ                                                            |
+-----------------------------------------------------------------------+
| 22. NEXCOM                                                            |
+-----------------------------------------------------------------------+
| 23. HESS                                                              |
+-----------------------------------------------------------------------+
| 24. FINA                                                              |
+-----------------------------------------------------------------------+
| 25. GIANT                                                             |
+-----------------------------------------------------------------------+
| 26. GULF OIL                                                          |
+-----------------------------------------------------------------------+
| 27. HOLIDAY                                                           |
+-----------------------------------------------------------------------+
| 28. THE PANTRY                                                        |
+-----------------------------------------------------------------------+
| 29. PILOT                                                             |
+-----------------------------------------------------------------------+
| 30. FLYING J                                                          |
+-----------------------------------------------------------------------+
| 31. GETTY                                                             |
+-----------------------------------------------------------------------+
| 32. LOVES                                                             |
+-----------------------------------------------------------------------+
| 33. MURPHY OIL                                                        |
+-----------------------------------------------------------------------+
| 34. KWIK TRIP                                                         |
+-----------------------------------------------------------------------+
| 35. WILCO                                                             |
+-----------------------------------------------------------------------+
| 36. CROWN                                                             |
+-----------------------------------------------------------------------+
| 37. FASTRAC                                                           |
+-----------------------------------------------------------------------+
| 38. LIL CHAMP                                                         |
+-----------------------------------------------------------------------+
| 39. KWIKFILL                                                          |
+-----------------------------------------------------------------------+
| 40. GAS CITY                                                          |
+-----------------------------------------------------------------------+
| 41. TOTAL                                                             |
+-----------------------------------------------------------------------+
| 42. MFA                                                               |
+-----------------------------------------------------------------------+
| 43. CLARK                                                             |
+-----------------------------------------------------------------------+
| 44. TRADE OIL                                                         |
+-----------------------------------------------------------------------+
| 45. IRVING OIL                                                        |
+-----------------------------------------------------------------------+
| 46. HUCKS OIL                                                         |
+-----------------------------------------------------------------------+
| 47. GAS AMERICA                                                       |
+-----------------------------------------------------------------------+
| 48. KEYSTONE                                                          |
+-----------------------------------------------------------------------+
| 49. ADMIRAL                                                           |
+-----------------------------------------------------------------------+
| 50. ENGLEFIELD OIL                                                    |
+-----------------------------------------------------------------------+
| 51. UNI MARTS                                                         |
+-----------------------------------------------------------------------+

ATTACHMENT 9 -- Live Test Demonstration (LTD)

This attachment provides a list of actions that will be tested as part
of the EAS LTD process. It also provides a required template that
offerors must adhere to in submitting their completed LTD scripts.

EAS Test Areas

Test categories are described below. Each category consists of
functional groups, which contain specific test actions. The test actions
are designed to test EAS functionality that is specific to the
functional groups.

­­­­­­­­­­­­­Categories, functional groups, test actions, and specific scenarios are
listed according to the structure below. Contractors shall submit
scripts for each test action and specific scenario.

­­­­­­­­­­­­­­­­­

**[Category]{.underline}**

> *Functional Group*

1.  Numbered Action Item

    a.  Test specific scenario

The following areas will be tested:

**[User Options]{.underline}**

> *Access EAS*

1.  Create user name and password

2.  Log-on using user name and password

    a.  Verify repeated unsuccessful attempts before ID is denied

3.  Verify periodic password change requirement

4.  Change password

5.  Search for accounts using:

    a.  Name

    b.  Account number

    c.  Employee ID

    d.  Managing account number

    e.  Hierarchy level

6.  Log-off

> *Maintain User Options*

7.  Update EAS system fields and choices

    a.  Hierarchy levels/fields that the EAS provides as choices or
        default settings

    b.  Delete user

    c.  Update user profile and roles

8.  Setting Hierarchy access levels

9.  Error messages for incorrect field entries

    a.  All fields

10. Request that new card is sent

**[Account Setup and Maintenance]{.underline}**

> *Setup*

11. Set user access and maintenance restrictions

12. Verify access and maintenance restrictions

13. Establish user profiles and assign roles

14. Create a new user profile

15. Create a new managing account

16. Create a new cardholder account

    a.  From scratch

    b.  From user profile

17. Verify status of submitted account applications

18. Verify the following cardholder and management account information

    a.  Employee ID, Name, Address, Phone, Fax, Email

    b.  Approving Official Name, Address, Phone, Fax, Email

    c.  Supervisor Name, Address, Phone, Fax, Email

    d.  A/OPC Name, Address, Phone, Fax, Email

    e.  Designated Billing Office information

    f.  Hierarchy level

    g.  Unit within agency/organization

> *Modify Account Information*

19. A/OPC modifies existing managing account

    a.  Add new cardholder account number to an existing managing
        account

20. A/OPC modifies the following information on an existing cardholder
    and managing account

    a.  Employee ID, Address, Phone, Fax, Email

    b.  Approving Official Name, Address, Phone, Fax, Email

    c.  Supervisor Name, Address, Phone, Fax, Email

    d.  A/OPC Name, Address, Phone, Fax, Email

    e.  Payment office information

    f.  Hierarchy level

    g.  Unit within agency/organization

21. Perform bulk account information change

22. Verify account modifications

> *Access and Maintain Controls (should be executable in bulk and by
> hierarchy)*

23. Verify and change dollar and transaction limits

    a.  Daily spend limit

    b.  Cycle spend limit

    c.  Transaction size limit

    d.  Daily transaction limit

    e.  Cycle transaction limit

    f.  Limit government to government transaction size

24. Verify and change MCC restrictions

    a.  Verify account MCC restrictions

    b.  Block all MCCs

    c.  Unblock all MCCs

    d.  Block single MCC

    e.  Unblock single MCC

    f.  Develop preset MCC blocking template

    g.  Set MCC blocking template to account

25. Verify account status

    a.  New

    b.  Approved

    c.  Active

    d.  Inactive

    e.  Suspended

    f.  Cancelled

26. Activate account

27. De-activate account

28. Close account

> *Perform Account Inquiries*

29. Verify authorized user access to required online functionality

    a.  Online account/cardholder application

    b.  Online payment options

    c.  Online invoices

30. Search for account information

    a.  Search by account/cardholder name

    b.  Search by account number

    c.  Search by hierarchy level

31. Verify cardholder account information

    a.  Verify cardholder account information

    b.  Verify managing account information

> *Tracking Account Access and Changes*

32. Review account access history

    a.  Cardholder

    b.  A/OPC (Primary and Alternate)

33. Review account changes history

    a.  Cardholder

    b.  A/OPC (Primary and Alternate)

34. Generate account access report

> *Manage Convenience Checks*

35. Request that convenience checks be added to the account

36. Order additional checks

37. View spent checks

38. Perform stop payment on check

> *Manage Travelers Checks*

39. Order additional checks

40. Report checks missing

**[Transaction Maintenance]{.underline}**

> *Electronic Reconciliation*

41. Cardholder inquires and verifies transactions

    a.  All transactions listed in online statements match
        invoice/posted transactions

    b.  All data for single transactions listed in online statements
        matches invoice/posted transactions

42. Cardholder approves transactions

43. Cardholder disputes transactions (see 54 -- 58)

44. Attach reconciliation notes/comments to transactions

45. Cardholder submits reconciled transactions to AO for approval

46. AO rejects transaction submitted by cardholder

47. AO approves and submits reconciled transactions to multi-level
    hierarchy for approval

48. Third and/or multi-level hierarchies reject transaction submitted by
    AO

49. Third and/or multi-level hierarchies accept transactions submitted
    by AO

50. Inquire and verify that rejected transactions and associated
    notes/comments are recorded and tracked

51. AO un-certifies transactions

52. Match credits to purchases

> *Disputes*

53. Dispute transactions electronically

    a.  Cardholder

    b.  A/OPC

54. Transaction dispute triggers email

    a.  To A/OPC

    b.  To cardholder

55. Check transaction dispute status

    a.  Cardholder

    b.  A/OPC

56. Cancel Dispute

    a.  Cardholder

    b.  A/OPC

57. Dispute resolution triggers email

    a.  To A/OPC

    b.  To Cardholder

> *Transaction Viewing and Inquiries*

58. Cardholder inquires and views current statement online

59. AO and A/OPC sort/filter transaction data using multiple data fields

60. A/OPC verifies transaction data by searching on name and account
    number

61. View itemized invoice

> *Allocations*

62. Cardholder reallocates transactions with master accounting codes

63. A/OPC overrides default accounting codes

64. A/OPC assigns accounting codes to transactions

65. Cardholder split allocates transactions across multiple lines of
    accounting

66. Cardholder reallocates entire transactions to new line of accounting

**[Reporting]{.underline}**

> *Generate Reports*

67. Generate/run ad hoc reports

68. Save ad hoc report

69. Modify saved ad hoc report

> *View Reports*

70. View standard agency reports (For descriptions, see RFP Section
    C.3.3.1 Agency/Organization Reports)

    a.  Invoice

    b.  Invoice Status Report

    c.  Transaction Dispute Report

    d.  Pre-Suspension/Pre-Cancellation Report

    e.  Suspension/Cancellation Report

    f.  Renewal Report

    g.  Delinquency Report

    h.  Exception Report

    i.  Detailed Electronic Transaction File

    j.  OMB Report

    k.  AO Listing/Span of Control Report

    l.  ATM Report

    m.  Refund Detail Report

    n.  Account Activity Report

    o.  Master File Report

    p.  Statistical Summary Report

    q.  Account Change Report

    r.  Current Accounts Report

    s.  1099 Report Information

    t.  1057 Report

    u.  Payment Performance and Refund Report

    v.  Write-off Report

    w.  Summary Quarterly Merchant Report

    x.  Summary Quarterly Merchant Analysis Report

    y.  Summary Quarterly Merchant Ranking Report

71. View standard GSA Data Files (For descriptions, see RFP Section
    C.3.3.2 GSA Reports). Please note these reports are not a
    requirement of the EAS but will be validated as part of the LTD
    process.

    a.  Government-wide Aging Analysis Data File

    b.  Agency/Organization Refund Data File

    c.  Socioeconomic Data File

    d.  FedRooms Hotel Report

72. View saved ad hoc report

73. Print report

74. Download report to Microsoft Excel

LTD Script Framework

Offerors shall submit test scripts that provide comprehensive
instructions on completing the above actions using their EAS system. The
test scripts will be formatted according to the following template,
including areas for GSA testers to input the results of the test, the
score for the action, and any required comments.

  -------------- ---------- ------------- -- ---------- ---------- ------- ---------- -- -------------- --------- ------- ----------
  **GSA Provided                             **Bank                                      **Evaluation                     
  Actions**                                  Provided                                    Info**                           
                                             Script**                                                                     

  **Category**                                                                                                            

  Functional     Numbered   Test specific               Numbered   Test/   Expected                     Actual    Score   Comments
  Group          Action     scenarios                   Action     Input   Results                      Results           
                 Item       (where                      Item       Data                                                   
                            applicable)                                                                                   

                                                                                                                          

                                                                                                                          
  -------------- ---------- ------------- -- ---------- ---------- ------- ---------- -- -------------- --------- ------- ----------

The header of the document will also include bank information and the
following areas to be completed by the testing individual/group.

Bank information (To be completed by offerors)

-   Bank name

-   EAS name

-   Technical Representative contact information

Agency Information (To be completed by testers)

-   Names of tester(s)

-   Date of test

-   Duration of test

Offerors shall provide separate test scripts for each test category, as
well as an overall test script for all test categories.

Offeror shall develop the test script in Microsoft Excel and provide GSA
with the electronic files on a CD.

Offerors shall return their test scripts according to the example on the
following page.

<table>
<colgroup>
<col style="width: 10%" />
<col style="width: 16%" />
<col style="width: 10%" />
<col style="width: 1%" />
<col style="width: 0%" />
<col style="width: 13%" />
<col style="width: 8%" />
<col style="width: 11%" />
<col style="width: 1%" />
<col style="width: 5%" />
<col style="width: 4%" />
<col style="width: 15%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="4"><strong>GSA Provided Actions</strong></td>
<td colspan="5"><strong>Bank Provided Script</strong></td>
<td colspan="3"><strong>Evaluation Info</strong></td>
</tr>
<tr class="even">
<td colspan="12"><strong>Category</strong></td>
</tr>
<tr class="odd">
<td><strong>Functional Group</strong></td>
<td>Numbered Action Item</td>
<td>Test specific scenarios (where applicable)</td>
<td colspan="2"></td>
<td>Test Action Steps</td>
<td>Test/Input Data</td>
<td>Expected Results</td>
<td></td>
<td>Actual Results</td>
<td>Score</td>
<td>Comments</td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="12"><strong>Example:</strong></td>
</tr>
<tr class="even">
<td colspan="12"><strong>User Options</strong></td>
</tr>
<tr class="odd">
<td rowspan="6"><strong>Access EAS</strong></td>
<td rowspan="6">1. Log on using user name and password</td>
<td rowspan="3">1a. Correct username, correct password</td>
<td colspan="2"></td>
<td>1. Start at homepage</td>
<td></td>
<td rowspan="3">User is granted access to EAS tool</td>
<td rowspan="3"></td>
<td rowspan="3"></td>
<td rowspan="3"></td>
<td rowspan="3"></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td>2. Enter username and password in appropriate fields on screen</td>
<td><p>Username:</p>
<p>USERNAME</p>
<p>Password</p>
<p>PASSWORD1</p></td>
</tr>
<tr class="odd">
<td colspan="2"></td>
<td>3. Click on “Enter” button</td>
<td></td>
</tr>
<tr class="even">
<td rowspan="3">1b. Wrong username, wrong password</td>
<td colspan="2"></td>
<td>1. Start at homepage</td>
<td></td>
<td rowspan="3">User is denied access to EAS tool, login prompt
reappears</td>
<td rowspan="3"></td>
<td rowspan="3"></td>
<td rowspan="3"></td>
<td rowspan="3"></td>
</tr>
<tr class="odd">
<td colspan="2"></td>
<td>2. Enter username and password in appropriate fields on screen</td>
<td><p>Username:</p>
<p>USERNAME</p>
<p>Password</p>
<p>PASSWORD2</p></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td>3. Click on “Enter” button</td>
<td></td>
</tr>
</tbody>
</table>

**CERTIFICATION**

*The offeror must complete, sign, and return this certification to GSA
with the test scripts.*

Name of Offeror:

Name of Electronic Access System:

I, the undersigned, hereby certify that the test environment provided by
the above named offeror to the Government for the purposes of conducting
a Live Test Demonstration of the above named Electronic Access System,
has been established on the offeror's live production system and the
demonstrated application functionality is part of the offeror's core
production application.

Signed: Date:

Name:

Title:

ATTACHMENT 10-- KEY AGENCY/ORGANIZATION ROLES

**APPROVING OFFICIAL (AO):**

The Approving Official (AO) is responsible for ensuring that all
purchases made by the cardholder(s) within his/her cognizance are
appropriate and the charges are accurate. The AO must resolve all
questionable purchases with the cardholder. In the event an unauthorized
purchase is detected, the AO must notify the A/OPC and other appropriate
personnel in accordance with agency policy. After review, the AO signs
the account statement and maintains the documentation in accordance with
agency procedures. In addition to these responsibilities, the
agency/organization may require the AO to:

> \(1\) Certify the monthly invoice resulting from transactions of the
> cardholder;
>
> \(2\) Conduct informal compliance reviews; and
>
> \(3\) Sign the travel voucher for an IBA travel cardholder account.

**AGENCY/ORGANIZATION PROGRAM COORDINATOR (A/OPC):**

The Agency/Organization Program Coordinator (A/OPC) generally serves as
the focal point for answering questions, contract administration,
coordination of the applications, issuance and destruction of cards,
establishment and review of reports, administrative training, and is the
overall point of contact. For some agencies/organizations, the A/OPC may
be the ordering Contracting Officer. For those agencies/organizations
where the A/OPC is not the ordering Contracting Officer, the
agency's/organization's ordering Contracting Officer will award the task
order and approve any modifications to the agency's/organization's task
order. In this case the A/OPC will work as the liaison between the
Contractor and the ordering Contracting Officer. Only the A/OPC or the
GSA Contracting Officer is authorized to request the Contractor to
establish new accounts. This individual also serves as the liaison
between the agency/organization, Contractor, and the GSA Contracting
Officer. The A/OPC oversees the GSA SmartPay® Program for his/her
agency/organization and establishes guidelines. Changes to required
authorization controls must be submitted to the Contractor by the A/OPC.
Responsibilities typically include administration of the
agency's/organization's task order as follows:

> \(1\) Maintain an up-to-date list of account names, account numbers,
> addresses, e-mail addresses, telephone numbers, etc., of all current
> cardholders and accounts;
>
> \(2\) Maintain an up-to-date list of agency/organization points of
> contact a list of each travelers check/convenience check distribution
> points, points of contact for each site and telephone numbers of
> contacts for the Designated Billing Offices (DBO), Transaction Dispute
> Offices (TDO) and EC/EDI Offices (EO), as applicable;
>
> \(3\) Provide to the Contractor(s) any changes in their
> agency's/organization's organizational structure that affect
> invoice/report distribution;
>
> \(4\) As requested by the GSA Contracting Office, and on a quarterly
> basis, review and evaluate the Contractor\'s technical and
> administrative task order performance and compliance, including
> conformance with price and schedule provisions of the work effort, and
> accepting deliverables. The A/OPC will ensure that DBO, TDO and EO
> Offices provide feedback to the A/OPC. The A/OPC will consolidate
> feedback on the task order evaluation forms;
>
> \(5\) Resolve technical and operational problems between the
> Contractor and the user as required;
>
> \(6\) As applicable, assist the GSA Contracting Officer in authorizing
> unique contract support changes;
>
> \(7\) Take appropriate action regarding delinquent accounts or
> non-compliance with task order performance, notifying the Contractor
> and GSA Contracting Officer as appropriate, and reporting to the GSA
> Contracting Officer any observed violations of applicable executive
> orders, laws, or regulations;
>
> \(8\) As necessary, conduct site visits of the Contractor's facility;
>
> \(9\) Ensure that task orders and change orders to the task orders are
> within the maximum dollar volume limit, and include:
>
> \(a\) Clearly defined requirements, acceptance plan and criteria, and
> an appropriate management and technical approach; and
>
> \(b\) Defined milestones and deliverable products, schedules, and
> prices;
>
> \(10\) Develop an independent government estimate for each task order
> and/or change orders to the task order, for use in negotiating price;
>
> \(11\) Participate in annual training conferences and disseminating to
> the agency/organization basic information learned during conference
> proceedings;
>
> \(12\) Ensure cardholders use the card program correctly;
>
> \(13\) Monitor account activity and managing delinquencies; and
>
> \(14\) Ensure that appropriate steps are taken to mitigate suspension
> or cancellation actions.

The A/OPC will not provide supervisory or instructional assistance to
the Contractor\'s personnel. The A/OPC is not authorized to change any
of the terms and conditions of the master contract. Master contract
changes can only be authorized by the GSA Contracting Officer.

**DESIGNATED BILLING OFFICE (DBO):**

The Designated Billing Office (DBO) generally serves as the focal point
for receipt of official centrally billed invoices. This office also
serves as the liaison between the agency/organization, A/OPC, and the
centrally billed account. The DBO oversees the proper processing of
invoices and ensures invoices are paid within the Prompt Payment Act
timeframes. Responsibilities typically include the following:

> \(1\) Ensure that changes to DBO are provided to the A/OPC in a timely
> fashion;
>
> \(2\) Reconcile invoices;
>
> \(3\) Provide quarterly feedback to the A/OPC on Contractor
> performance;
>
> \(4\) Identify billing discrepancies to the Transaction Dispute Office
> (TDO);
>
> \(5\) Identify and analyze whether faster payment of official invoices
> in order to take advantage of productivity refunds are in the best
> interests of the Government, and if so, effectuate payment on the
> proper date;
>
> \(6\) Ensure that payment for items is made within the Prompt Payment
> Act timeframes;
>
> \(7\) Ensure that if payment exceeds Prompt Payment Act timeframes
> that the proper interest penalty is also provided;
>
> \(8\) Analyze and monitor Contractor reports on invoices, invoice
> status, payment performance, and delinquencies;
>
> \(9\) As necessary, conduct site visits of the Contractor's facility;
>
> \(10\) Ensure the agency/organization task order is adequately funded,
> if applicable;
>
> \(11\) Authorize and effectuate split disbursements (travel card
> only);
>
> \(12\) Participate in annual training conferences and disseminate to
> agency/organization basic information learned during conference
> proceedings;
>
> \(13\) Ensure that appropriate steps are taken to mitigate suspension
> or cancellation actions; and
>
> \(14\) Process agency/organization refunds as designated by the
> agency/organization.

The DBO will not provide supervisory or instructional assistance to the
Contractor\'s personnel. The DBO is not authorized to change any of the
terms and conditions of the master contract. Master contract changes can
only be authorized by the GSA Contracting Officer.

**TRANSACTION DISPUTE OFFICE (TDO) OR EQUIVALENT OFFICE AS APPLICABLE:**

The Transaction Dispute Office (TDO) generally serves as the focal point
for disputing transactions on centrally billed invoices. This office
also serves as the liaison between the DBO, A/OPC, and the centrally
billed account. The TDO oversees the proper processing of transaction
disputes and works with the Contractor to resolve transaction disputes.
Responsibilities typically include the following:

> \(1\) Ensure that changes to TDO are provided to the A/OPC in a timely
> fashion;
>
> \(2\) Report disputed transactions to the Contractor in a timely
> fashion;
>
> \(3\) Track disputed transactions;
>
> \(4\) Provide quarterly feedback to the A/OPC on Contractor
> performance;
>
> \(5\) Analyze and monitor Contractor reports on transaction disputes;
>
> \(6\) As necessary, conduct site visits of the Contractor's facility;
> and
>
> \(7\) Participate in annual training conferences and disseminate to
> agency/organization basic information learned during conference
> proceedings.

**EC/EDI OFFICE (EO) OR EQUIVALENT OFFICE:**

The EC/EDI Office (EO) generally serves as the focal point for
electronic commerce/electronic data interchange for the
agency/organization. This office also serves as the liaison between the
A/OPC, EC/EDI systems staff, and the Contractor. The EO oversees the
proper implementation of the agency/organization EC/EDI capabilities and
processes. Responsibilities typically include the following:

> \(1\) Ensure that changes to EO are provided to the A/OPC in a timely
> fashion;
>
> \(2\) Determine agency/organization EC/EDI processes and platforms;
>
> \(3\) Work with the Contractor to receive and transmit data
> electronically;
>
> \(4\) Provide quarterly feedback to the A/OPC on Contractor
> performance;
>
> \(5\) As necessary, conduct site visits of the Contractor's facility;
> and
>
> \(6\) Participate in annual training conferences and disseminate to
> the agency/organization basic information learned during conference
> proceedings.

The EO will not provide supervisory or instructional assistance to the
Contractor\'s personnel. The EO is not authorized to change any of the
terms and conditions of the master contract. Master contract changes can
only be authorized by the GSA Contracting Officer.

[^1]: This background information is for illustrative purposes only. The
    government makes no guarantee of specific transaction levels under
    the GSA SmartPay® Program.

[^2]: A "rebate" -- a term used in prior government charge card guidance
    -- is synonymous with a "refund." Notably, Congress has used the
    term "refund" and "rebate" interchangeably. See P.L. 106-291,
    Department of Interior and Related Agencies Appropriations Act, 2001
    (Sec. 113).

[^3]: Both sales and productivity refunds are calculated by basis
    points.

[^4]: This refund payment requirement excludes refund payments for
    convenience checks. Refunds on convenience checks may be negotiated
    at the task order level but are not required by the master contract.
    The Contractor shall reflect this exclusion in the pricing section.

[^5]: This sales refund calculation assumes that no refunds are offered
    for convenience checks. If refunds on convenience checks are
    specified at the task order level, the contractor shall include
    Convenience Check Spend in the Dollar Basis to Determine Sales
    Refund.

[^6]: This sales refund calculation assumes that no refunds are offered
    for convenience checks. If refunds on convenience checks are
    specified at the task order level, the contractor shall include
    Convenience Check Spend in the Dollar Basis to Determine Sales
    Refund.

[^7]: For this purpose, standard rounding means \< 5 shall be rounded
    down, and [\>]{.underline} 5 shall be rounded up to the nearest
    whole number.

[^8]: This sales refund calculation assumes that no refunds are offered
    for convenience checks. If refunds on convenience checks are
    specified at the task order level, the contractor shall include
    Convenience Check Spend in the Dollar Basis to Determine Sales
    Refund.

[^9]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^10]: NOTE: When filling in pricing tables in B.8, refund dollar to
    agencies shall be listed as a positive figure. Separately priced or
    fee based core services (such as convenience checks, and travelers
    checks) will be negative figures. To get the 'total dollar amount to
    be evaluated' necessary to fill in the Evaluation table in D.3.3,
    these separately priced services shall be subtracted from the basis
    point refund.

[^11]: Refunds on convenience checks are not required, but may be
    specified at the task order level. If offered Net Basis Points is
    defined as check fee (in terms of basis points) minus any refunds,
    also in terms of basis points.

[^12]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^13]: NOTE: When filling in pricing tables in B.8, refund dollars to
    agencies shall be listed as a positive figure. Separately priced or
    fee based core services (such as convenience checks and traveler's
    checks) will be negative figures. To get the 'total dollar amount to
    be evaluated' necessary to fill in the evaluation table in D.3.3,
    these separately priced services shall be subtracted from the basis
    point refund.

[^14]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^15]: NOTE: When filling in pricing tables in B.8, refund dollars to
    agencies shall be listed as a positive figure. Separately priced or
    fee based core services (such as convenience checks, and travelers
    checks) will be negative figures. To get the 'total dollar amount to
    be evaluated' necessary to fill in the Evaluation table in D.3.3
    Evaluation of Price for Each Business Line, these separately priced
    services shall be subtracted from the basis point refund.

[^16]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^17]: NOTE: When filling in pricing tables in B.8, refund dollars to
    agencies shall be listed as a positive figure. Separately priced or
    fee based core services (such as convenience checks and traveler's
    checks) will be negative figures. To get the 'total dollar amount to
    be evaluated' necessary to fill in the evaluation table in D.3.3,
    these separately priced services shall be subtracted from the basis
    point refund.

[^18]: Refunds on convenience checks are not required, but may be
    specified at the task order level. If offered, Net Basis Points is
    defined as check fee (in terms of basis points) minus any refunds,
    also in terms of basis points.

[^19]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^20]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^21]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^22]: Refunds on convenience checks are not required, but may be
    specified at the task order level. If offered Net Basis Points is
    defined as check fee (in terms of basis points) minus any refunds,
    also in terms of basis points.

[^23]: Refunds on convenience checks are not required, but may be
    specified at the task order level. If offered Net Basis Points is
    defined as check fee (in terms of basis points) minus any refunds,
    also in terms of basis points.

[^24]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^25]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^26]: NOTE: When filling in pricing tables in B.8, refund dollar to
    agencies shall be listed as a positive figure. Separately priced or
    fee based core services (such as convenience checks, and travelers
    checks) will be negative figures. To get the 'total dollar amount to
    be evaluated' necessary to fill in the Evaluation table in D.3.3,
    these separately priced services shall be subtracted from the basis
    point refund.

[^27]: Refunds on convenience checks are not required, but may be
    specified at the task order level. If offered Net Basis Points is
    defined as check fee (in terms of basis points) minus any refunds,
    also in terms of basis points.

[^28]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^29]: NOTE: When filling in pricing tables in B.8, refund dollars to
    agencies shall be listed as a positive figure. Separately priced or
    fee based core services (such as convenience checks and traveler's
    checks) will be negative figures. To get the 'total dollar amount to
    be evaluated' necessary to fill in the evaluation table in D.3.3,
    these separately priced services shall be subtracted from the basis
    point refund.

[^30]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^31]: NOTE: When filling in pricing tables in B.8, refund dollars to
    agencies shall be listed as a positive figure. Separately priced or
    fee based core services (such as convenience checks, and travelers
    checks) will be negative figures. To get the 'total dollar amount to
    be evaluated' necessary to fill in the Evaluation table in D.3.3
    Evaluation of Price for Each Business Line, these separately priced
    services shall be subtracted from the basis point refund.

[^32]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^33]: NOTE: When filling in pricing tables in B.8, refund dollars to
    agencies shall be listed as a positive figure. Separately priced or
    fee based core services (such as convenience checks and traveler's
    checks) will be negative figures. To get the 'total dollar amount to
    be evaluated' necessary to fill in the evaluation table in D.3.3,
    these separately priced services shall be subtracted from the basis
    point refund.

[^34]: Refunds on convenience checks are not required, but may be
    specified at the task order level. If offered, Net Basis Points is
    defined as check fee (in terms of basis points) minus any refunds,
    also in terms of basis points.

[^35]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^36]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^37]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^38]: Refunds on convenience checks are not required, but may be
    specified at the task order level. If offered Net Basis Points is
    defined as check fee (in terms of basis points) minus any refunds,
    also in terms of basis points.

[^39]: Refunds on convenience checks are not required, but may be
    specified at the task order level. If offered Net Basis Points is
    defined as check fee (in terms of basis points) minus any refunds,
    also in terms of basis points.

[^40]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^41]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^42]: NOTE: When filling in pricing tables in B.8, refund dollar to
    agencies shall be listed as a positive figure. Separately priced or
    fee based core services (such as convenience checks, and travelers
    checks) will be negative figures. To get the 'total dollar amount to
    be evaluated' necessary to fill in the Evaluation table in D.3.3,
    these separately priced services shall be subtracted from the basis
    point refund.

[^43]: Refunds on convenience checks are not required, but may be
    specified at the task order level. If offered Net Basis Points is
    defined as check fee (in terms of basis points) minus any refunds,
    also in terms of basis points.

[^44]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^45]: NOTE: When filling in pricing tables in B.8, refund dollars to
    agencies shall be listed as a positive figure. Separately priced or
    fee based core services (such as convenience checks and traveler's
    checks) will be negative figures. To get the 'total dollar amount to
    be evaluated' necessary to fill in the evaluation table in D.3.3,
    these separately priced services shall be subtracted from the basis
    point refund.

[^46]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^47]: NOTE: When filling in pricing tables in B.8, refund dollars to
    agencies shall be listed as a positive figure. Separately priced or
    fee based core services (such as convenience checks, and travelers
    checks) will be negative figures. To get the 'total dollar amount to
    be evaluated' necessary to fill in the Evaluation table in D.3.3
    Evaluation of Price for Each Business Line, these separately priced
    services shall be subtracted from the basis point refund.

[^48]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^49]: NOTE: When filling in pricing tables in B.8, refund dollars to
    agencies shall be listed as a positive figure. Separately priced or
    fee based core services (such as convenience checks and traveler's
    checks) will be negative figures. To get the 'total dollar amount to
    be evaluated' necessary to fill in the evaluation table in D.3.3,
    these separately priced services shall be subtracted from the basis
    point refund.

[^50]: Refunds on convenience checks are not required, but may be
    specified at the task order level. If offered, Net Basis Points is
    defined as check fee (in terms of basis points) minus any refunds,
    also in terms of basis points.

[^51]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^52]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^53]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^54]: Refunds on convenience checks are not required, but may be
    specified at the task order level. If offered Net Basis Points is
    defined as check fee (in terms of basis points) minus any refunds,
    also in terms of basis points.

[^55]: Refunds on convenience checks are not required, but may be
    specified at the task order level. If offered Net Basis Points is
    defined as check fee (in terms of basis points) minus any refunds,
    also in terms of basis points.

[^56]: The contractor shall replace italicized language with their
    proposed corresponding values.

[^57]:
    > Prior to the GSA Contracting Officer adding a Tribe or Tribal
    > Organization as a mandatory user, the Tribe or Tribal Organization
    > will be required to submit an application for approval to use GSA
    > sources of supply. If, at any time during the contract, the Tribe
    > or Tribal organization ceases having a contract, grant,
    > cooperative agreement or funding agreement under the Indian Self
    > Determination and Education Assistance Act, such Tribe or Tribal
    > Organization shall cease being eligible to use the master
    > contract. If the Tribe or Tribal Organization subsequently enters
    > into a new contract, grant, cooperative agreement, or funding
    > agreement under the Indian Self Determination and Education
    > Assistance Act, the GSA Contracting Officer may again authorize
    > the Tribe or Tribal Organization as a mandatory user.

[^58]: The Department of Defense and some other Federal Agencies
    currently do not use GSA's fleet card for aviation fuel and
    associated aviation services and instead uses its AIR card for
    aviation fuel and associated aviation services.

[^59]: Department of Defense vessels' bunkers transactions are paid by
    DESC and billed back to the customer via the Military Billing
    System. The fleet card is not an accepted means of payment for those
    vessel bunkers' fuel purchases whether the fuel was bought against a
    DESC contract or "open market."

[^60]: See C.1.2 Scope of Contract for Fleet for further information on
    aviation fuel and related services.

[^61]: If the contractor cannot certify Section 508 compliance by the
    time of award, the contractor must provide a plan stating the
    current level of compliance and outlining what steps the contractor
    is taking to become certified as compliant. This plan shall also
    include a timeline of these steps and an estimated date for
    compliance certification. The contractor will not be eligible to
    receive task order awards under this contract until the contractor
    has provided sufficient documentation of 508 compliance to the GSA
    Contracting Officer, and the contractor has been notified that the
    GSA Contracting Officer has accepted the submitted 508
    certification. GSA reserves the right to access the contractor's EAS
    in order to review the system for 508 compliance.

[^62]: If the contractor cannot certify Section 508 compliance by the
    time of award, the contractor must provide a plan stating the
    current level of compliance and outlining what steps the contractor
    is taking to become certified as compliant. This plan shall also
    include a timeline of these steps and an estimated date for
    compliance certification. The contractor will not be eligible to
    receive task order awards under this contract until the contractor
    has provided sufficient documentation of 508 compliance to the GSA
    Contracting Officer, and the contractor has been notified that the
    GSA Contracting Officer has accepted the submitted 508
    certification. GSA reserves the right to access the contractor's EAS
    in order to review the system for 508 compliance.

[^63]: If the contractor cannot certify Section 508 compliance by the
    time of award, the contractor must provide a plan stating the
    current level of compliance and outlining what steps the contractor
    is taking to become certified as compliant. This plan shall also
    include a timeline of these steps and an estimated date for
    compliance certification. The contractor will not be eligible to
    receive task order awards under this contract until the contractor
    has provided sufficient documentation of 508 compliance to the GSA
    Contracting Officer, and the contractor has been notified that the
    GSA Contracting Officer has accepted the submitted 508
    certification. GSA reserves the right to access the contractor's EAS
    in order to review the system for 508 compliance.

[^64]: This does not mean that the Contractor provide a one-to-one ratio
    (i.e., Jane Doe is the customer relationship manager for Agency X
    and John Smith is the customer relationship manager for Agency Y),
    but means the Contractor personnel's sole job is to manage and
    administer federal government accounts under the master contract.

[^65]: For the purposes of this report, Non Interchange Based
    Transactions refer to transactions described in B.4.5 Non
    Interchange Based Transactions. These transactions do not include
    Fee Based Items described in B.3.3 Fee-Based Items.

[^66]: If the contractor cannot certify Section 508 compliance by the
    time of award, the contractor must provide a plan stating the
    current level of compliance and outlining what steps the contractor
    is taking to become certified as compliant. This plan shall also
    include a timeline of these steps and an estimated date for
    compliance certification. The contractor will not be eligible to
    receive task order awards under this contract until the contractor
    has provided sufficient documentation of 508 compliance to the GSA
    Contracting Officer, and the contractor has been notified that the
    GSA Contracting Officer has accepted the submitted 508
    certification. GSA reserves the right to access the contractor's EAS
    in order to review the system for 508 compliance.

[^67]: NOTE: When filling in pricing tables in B.8, refund dollar to
    agencies shall be listed a positive figure. Separately priced or fee
    based core services (such as, convenience checks, and travelers
    checks) will be negative figures. To get the 'total dollar amount to
    be evaluated' necessary to fill in the Evaluation table below, these
    separately priced services shall be subtracted from the basis point
    refund.