**NVAA Track 2: Professional Skill-Building Institute**

Module 1: Welcome and Introductions

By the end of this module, participants will be able to:

-   Determine the names and work backgrounds of fellow participants and
    instructors.

-   Identify the knowledge and skills that they will build during the
    training.

-   State the norms and expectations for the training.

Module 2: Increasing Knowledge About Cultural Competence

By the end of this module, participants will be able to:

-   Define cultural competence.

-   Identify the six stages of the Cross Model of Cultural Competence.

-   Distinguish between individual and organizational dimensions of
    cultural competence.

-   Recognize the multidimensional nature of culture.

-   Explain the importance of cultural considerations in providing
    victim services.

Module 3: Working with Victims---Stereotyping

By the end of this module, participants will be able to:

-   Identify sources of bias.

-   Recognize the role of conditioning in stereotyping.

-   Explain how stereotypes impede communication with victims.

Module 4: Working With Victims---Assumed Similarity

By the end of this module, participants will be able to:

-   Define assumed similarity.

-   Explain the danger of assuming an understanding of behavioral cues.

-   Recognize the role of cultural beliefs in accepting or rejecting
    assistance.

Module 5: Working With Victims---Cross-Cultural Communication

By the end of this module, participants will be able to:

-   Identify barriers to cross-cultural communication.

-   Explain how culture influences communication.

-   Describe how certain behaviors can affect communication.

Module 6: Working With Victims---Language and Interpreter Bias

By the end of this module, participants will be able to:

-   Explain basic federal legal requirements concerning service delivery
    to persons with limited English proficiency.

-   Discuss how interpreter bias impacts communication with victims.

-   Identify several strategies to reduce or eliminate problems that can
    arise while using language interpreters.

Module 7: Working With Victims---Other Barriers to Effective Victim
Assistance

By the end of this module, participants will be able to:

-   Describe the major barriers to effective victim assistance.

-   Use the major barriers to effective victim assistance as a guiding
    framework for culturally competent service delivery.

-   Identify specific skills, strategies, and resources required to
    effectively serve diverse crime victims.

Module 8: Organizational Impact

By the end of this module, participants will be able to:

-   Recognize how perceptions vary in a common situation/event.

-   Describe how teamwork can promote broadening perceptions.

-   Discuss the impact of labeling on individuals and organizations

Module 9: Societal Impact

By the end of this module, participants will be able to:

-   Discuss how they view themselves regarding unearned privilege.

Module 10: Being Organizational Allies

By the end of this module, participants will be able to:

-   Describe culturally inappropriate speech and actions.

-   Demonstrate how to give feedback to others who engage in culturally
    inappropriate speech and actions.

Module 11: Providing Culturally Competent Services

By the end of this module, participants will be able to:

-   Discuss key elements of culturally competent programs, needs
    assessments, and outreach initiatives.

-   Describe barriers to providing culturally competent programs, needs
    assessments, and outreach initiatives.

-   Describe skills and resources to overcome barriers.

Module 12: Values and Responses to Victims

By the end of this module, participants will be able to:

-   State their own values, morals, and ethics.

-   State how these attitudes and beliefs influence their responses to
    victims of crime.

Module 13: Ethical Standards

By the end of this module, participants will be able to:

-   Recognize when a person is acting in an ethically questionable way.

-   State at least one of the NVASC's ethical standards for victim
    assistance programs and providers and how it is used in an
    organization other than one's own.

-   State at least one way to make ethics and standards part of an
    organizational culture.

Module 14: Standard Decisionmaking Process for Ethical Decisions

By the end of this module, participants will be able to:

-   State the steps in the standard decisionmaking process.

-   Use the standard decisionmaking process when faced with an ethical
    dilemma.

# Module 15: Sources and Impact of Stress and Trauma

By the end of this module, participants will be able to:

-   Distinguish between stress and burnout.

-   Identify stressors associated with working as a victim service
    provider.

-   Describe professional successes and challenges in their careers.

Module 16: Indicators of Compassion Fatigue

By the end of this module, participants will be able to:

-   Define the terms compassion fatigue and vicarious trauma.

-   Recognize symptoms of compassion fatigue.

-   Identify actions and behaviors that violate healthy boundaries.

-   Measure their personal level of compassion fatigue, using the
    Palette of Compassion Fatigue.

Module 17: Healthy Coping Strategies

By the end of this module, participants will be able to:

-   Identify adaptive coping strategies that contribute to health and
    well-being.

-   Develop a plan to incorporate positive coping strategies into their
    lives to make lifestyle changes.

-   Identify steps supervisors can take to minimize the risk of
    compassion fatigue.

Module 18: Developing Resilience

By the end of this module, participants will be able to:

-   Describe the five core elements of resilience.

-   Develop personal strategies to strengthen their resilience.

# 

# Module 19: Developing Personal and Agency Care Plans

By the end of this module, participants will be able to:

-   Develop personal and agency care plans.

-   Express appreciation for another participant

Module 20: Individual Action Planning and Closing

By the end of this module, participants will be able to:

-   Describe how understanding cultural competence, ethical behavior,
    and provider compassion fatigue affect the provision of effective
    victim service.

-   Identify individual actions that will allow them to apply new
    knowledge and skills at work.

-   State core learning(s).