**TABLE OF CONTENTS**

**TOPIC PAGE**

**Anger
Management\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....
\....1**

**Career
Planning\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...1**

**\*Change
Management\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....1**

**\*Communication\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....
\....2**

**\*Conducting
Meetings\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...
\... 2**

**\*Conflict
Resolution\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....
\....2**

**\*Creative
Thinking\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....
\....2**

**\*Cross Functional
Teams\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....
\....3**

**Customer
Relations\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....
\....3**

**\*Dealing With Difficult
People\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...
\....3**

**\*Diversity\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....
\....4**

**\*Emotional
Intelligence\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....
\....4**

**\*Facilitation
Skills\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....
\....4**

**\*Goal
Setting\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....
\....4**

**\*Individual Development Plan
(IDP)\...\...\...\...\...\...\...\...\...\...\...\...\...\...\... 5**

**Interview
Preparation\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....
\....5**

**Job
Searching\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....
\....5**

**Knowledge, Skills, Abilities (KSA)
Statements\...\...\...\...\...\...\..... \....6**

**\*Leadership\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...
\....6**

**\*Learning
Organizations\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...
\....6**

**\*Learning
Styles\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....
\....6**

**\*Listening
Skills\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....
\....7**

**\*Management Skills
Development\...\...\...\...\...\...\...\...\...\...\...\...\...\.....
\....7**

**Mentoring Program
Overview\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...
\....7**

**Myers-Briggs Type Indicator (MBTI®)
Overview\...\...\...\...\...\...\... \....8**

**Networking
Techniques\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....
\....8**

**\*Performance
Coaching\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....
\....8**

**\*Problem
Solving\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...
\....9**

**\*Process
Improvement\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....
\....9**

**Professional
Image\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....
\....9**

**\*Project
Management\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....
\....9**

**Resume Writing (Federal) & Applications (OF 612/SF 171)\... ..10**

**Retirement
Overview\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....
..10**

**Stress
Management\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....
..10**

**\*Team
Building\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....
..11**

***\* NOTE: These 1 to 3 hour courses can be used to help meet
Supervisory Development requirements.***

**Time
Management\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....
..11**

**Transition (Career and
Life)\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...11**

**Adoption/Foster
Care\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....
\...\...\... ..12**

**Alzheimer\'s\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...
..12**

**Basics of Financial
Planning\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....
..12**

**Budgeting for
Couples\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...
..13**

**Caregiving for the
Caregiver\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....
..13**

**Caring for Your Young
Child\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....13**

**Early Brain
Development\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....13**

**Elder
Choices\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....
..14**

**Five Fundamentals of Wealth
Accumulation\...\...\...\...\...\...\...\...\... ..14**

**Grief and
Grieving\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...14**

**Healthy
Eating\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....
..15**

**Hospice\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...
..15**

**Life
Balance\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....
..15**

**Parenting: Early Childhood Series
(PECS)\...\...\...\...\...\...\...\...\...\... ..16**

**Retirement Planning
Strategies\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...
..16**

**Strategies for Funding Your Children\'s
Education\...\...\...\...\..... ..16**

**Systematic Training to Effective
Parenting\...\...\...\...\...\...\...\...\..... ..17**

***DOT CONNECTION also offers additional courses tailored to meet the
specific needs of an organization.***

**APPENDIX (ASSESSMENT/SURVEY TOOLS)**

**360
Degree\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....
..A1**

**Attitudinal\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...
..A1**

**Change Management
Initiatives\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...
..A1**

**Communication
Effectiveness\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....
..A1**

**Competency Model
Development\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...
..A1**

**Cultural/Diversity\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...
..A1**

**Customer
Service\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....
..A2**

**Developing Your Multiple
Intelligence\...\...\...\...\...\...\...\...\...\...\...\.... ..A2**

**DISC\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...
..A2**

**Emotional Intelligence
Inventories\...\...\...\...\...\...\...\...\...\...\...\...\...\....
..A2**

**FIRO-B®\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....
..A2**

**Holland Career Instruments for Career
Planning\...\...\...\...\...\..... ..A2**

**Holland Career Instruments for Retirement Planning\...\...\...\...
..A3**

**Keirsey Temperament
Sorter\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....
..A3**

**Learning
Organization\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...
..A3**

**Learning Style
Inventory\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....
..A3**

**Management Training & Development Needs Analysis\...\...\... ..A3**

**Mentoring
Programs\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...
..A3**

**Myers-Briggs Type Indicator
(MBTI®)\...\...\...\...\...\...\...\...\...\...\...\..... ..A3**

**SkillScan®\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....
..A4**

**Strong Interest
Inventory\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....
..A4**

**Strong Interest
Inventory/MBTI®\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....
..A4**

**Team
Effectiveness\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....
..A4**

**Training
Needs\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...
..A4**

**DOT CONNECTION**

**Course Descriptions**

**For**

**Career and Organizational Services**

**Anger Management**

There are practical ways of changing angry reactions into calm
responses. Learn productive new ways to manage anger effectively that
improve working relationships and emotional well-being.

*Objectives:*

-   Gain insight into the nature of anger

-   Develop anger management techniques

*Core Competencies Addressed:* Interpersonal Skills, Self-Direction

**Career Planning**

You know you\'re smart, but are you \"career intelligent\"? Many people
put more thought and planning into a two-week vacation than their
twenty-plus-year career. You can choose differently - make the plans and
take action to bring more satisfaction to your career. Great careers
don\'t happen\...they\'re planned.

*Objectives:*

-   Discover if your career matches your passion and values

-   Explore where your career is now, and where it\'s going

*Core Competencies Addressed:* Self-Direction, Continual Learning

**Change Management**

Change can result in a more productive, satisfying work environment, if
and when it is properly managed. When is change necessary? How do you
know if attitudes or behaviors in your office will support change? How
can resistance aid in the change process?

*Objectives:*

-   Recognize how you typically respond to change and transition

-   Develop techniques to constructively deal with change transition

*Core Competencies Addressed:* Continual Learning, Interpersonal Skills

> *Page 1 of 17*

**Communication**

Becoming more aware of how you "communicate" can influence the meaning
of what you are trying to convey to others. If you are more positive,
clear, concise, and to the point your "meanings" will have more
influence with the person to whom you are communicating.

*Objectives:*

-   Analyze your verbal and nonverbal communication skills

-   Learn new approaches to help you work well with others

*Core Competencies Addressed:* Oral Communication, Self-Direction

**Conducting Meetings**

Are you getting what you want out of meetings or are too many
unproductive, wasteful meetings eating up your time? Are agendas really
needed? How do "follow up action lists" help in meetings?

*Objectives:*

-   Developing the criteria to give purpose to the meeting

-   Practice skills in "facilitating" a meeting

*Core Competencies Addressed:* Continual Learning, Oral Communication

**Conflict Resolution**

Uncomfortable and tense situations often wreak havoc in the workplace.
When people in your workplace disagree, the strategies you learn can
help you transform even the most difficult circumstances into
satisfying, win-win experiences.

*Objectives:*

-   Define conflict

-   Learn how to respond to yours and conflict of others

-   Control tense situations before they get out of hand

*Core Competencies Addressed:* Interpersonal Skills, Problem Solving

**Creative Thinking**

Free yourself from mental blocks. Unlock the secrets of creative
thinking! Take an enlightening and refreshing approach to solving
everyday work-related problems. Develop new ideas, solve problems and
make decisions.

*Page 2 of 17*

*Objectives:*

-   Develop techniques to overcome roadblocks to creativity

-   Learn to encourage and promote creativity in the workplace

*Core Competencies Addressed:* Decisiveness, Interpersonal Skills,
Problem Solving

**Cross-Functional Teams**

How do you make a cross-functional team work? You need to know where to
start and how to find the people who can help you. Identify situations
that call for a cross-functional team, how to sell it, create it and how
to manage it.

*Objectives:*

-   Identify the characteristics of a cross-functional team

-   Identify the structure to make a cross-functional team work
    successfully

*Core Competencies Addressed:* Continual Learning, Technical
Credibility, Flexibility

**Customer Relations**

To build a viable competitive government services organization, putting
the customer first is the strategy for survival. Satisfied customers
return and tell others. Most organizations intend to provide good
service but this is not easy to achieve in practice.

*Objectives:*

-   Define what is meant by \"quality service\"

-   Develop systems that support customer contact people and allow them
    to be effective helpers and problem-solvers

*Core Competencies Addressed:* Customer Service, Problem Solving

**Dealing with Difficult People**

Customers and co-workers, especially angry ones, can make or break your
career! If they are not treated with care, co-workers can cause you
stress and customers can take their business elsewhere\--or worse yet,
advise others to do the same. Learn to handle difficult people and avoid
potentially damaging confrontations.

*Objectives:*

-   Develop skills to calm a customer, uncover feelings and needs

-   Learn how to agree on a solution that will build trust and loyalty

*Core Competencies Addressed:* Interpersonal Skills, Customer Service

*Page 3 of 17*

**Diversity**

Making assumptions or generalizations about others in the workplace can
result in barriers to communication and cause misunderstandings between
well-intentioned co-workers.

*Objectives:*

-   Define "diversity"

-   Know the benefits gained from diversity

*Core Competencies Addressed:* Interpersonal Skills, Continual Learning

**Emotional Intelligence**

What do you know about your Emotional Intelligence? Most people feel
emotions are automatic responses that they have no control over. Few
realize that emotions are determined by what they think. By taking an
assessment instrument you will discover ways to put "altitude in your
attitude."

*Objectives* :

-   Discover your EI "score"

-   Identify the ways to apply constructive thinking at work

-   Identify how thought processes produce emotions

*Core Competencies Addressed:* Problem Solving, Interpersonal Skills,
Self-Direction

**Facilitation Skills**

What are "facilitation skills" and how can they be used in the
workplace? Learn to facilitate important encounters with clients,
project or team meetings or with fellow workers to ensure all the issues
are raised, clear action plans are developed and the desired outcomes
can be achieved.

*Objectives:*

-   Define facilitation

-   Develop skills in asking questions

*Core Competencies Addressed:* Oral Communication, Interpersonal skills

**Goal Setting**

Think of the future as a trip with several possible destinations.
Without picking a destination and planning a particular route, time can
be wasted taking a path that could lead to a dead end or going the long
way around.

*Page 4 of 17*

*Objectives:*

-   Establish goals

-   Develop techniques to integrate goals into a plan of action

*Core Competencies Addressed:* Self-Direction, Interpersonal Skills

**Individual Development Plan (IDP)**

When\'s the last time you thought about your career training and
development? Apply some powerful ways to plan and carry out the
development you need to get ahead.

*Objectives:*

-   Identify the components of an IDP

-   Analyze gaps in your plan

-   Learn how to engage your supervisor to support your plan

*Core Competencies Addressed:* Self-Direction, Continual Learning

**Interview Preparation**

You got that all-important call after submitting your resume months ago.
\"Can you come in for an interview?\" After catching your breath you ask
yourself, \"What do I do now?\" \"When do I negotiate things?\" \"Do I
take notes?\" \"What questions should I ask?\"

*Objectives:*

-   Practice the basics of interview skills

-   Understand the importance of body language and professional image

*Core Competencies Addressed:* Interpersonal Skills, Integrity/Honesty

**Job Searching**

What is the most effective way to search for a job? There are so many
choices\...job fairs, newspapers, \"surfing the net\", networking,
headhunter? Which is right for you? Should I just limit my "search" to
government organizations?

*Objectives:*

-   Learn which format will work best for you

-   Develop techniques to help organize your search

*Core Competencies Addressed:* Self-Direction

*Page 5 of 17*

**Knowledge, Skills, Abilities (KSA) Statements**

Take the mystery and misery out of writing KSAs by understanding how
they are developed and what rating panels are looking for. "How many
pages should each KSA be?" "Can I include information from my personal
life?"

*Objectives:*

-   Develop techniques to tailor your responses to the requirements

-   How to distinguish yourself from others

*Core Competencies Addressed:* Written Communication, Self-Direction

**Leadership**

Are leaders born or do they rise out of adversity? Either way, positive
results demand a leadership style that is visionary, proactive and
energetic. Unlock your ability to lead effectively.

*Objectives:*

-   Recognize critical leadership traits

-   Design a leadership style you can live with

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-   Learn how to build productive teams

*Core Competencies Addressed:* Interpersonal Skills, Continual Learning,
Problem Solving

**Learning Organizations**

A \"Learning Organization\" is one in which people at all levels,
individually and collectively, are continually increasing their capacity
to share information and facilitate the transfer of "knowledge." Why
should organizations want to establish themselves as a Learning
Organization?

*Objectives:*

-   Learn the characteristics of a Learning Organization

-   Develop the tools to start the process of becoming a Learning
    Organization

*Core Competencies Addressed:* Partnering, Continual Learning, Problem
Solving

**Learning Styles**

It is important that we know what makes us tick, why we do things or how
we learn what we learn. This self-knowledge is helpful as a tool to
better understand ourselves. As we communicate with one another, or work
on solving issues, understanding our learning styles can open up a whole
new world of ideas. *Page 6 of 17*

*Objectives*

-   Assess your learning style

-   Learn to apply your learning style

*Core Competencies Addressed:* Interpersonal Skills, Self-Direction,
Problem Solving

**Listening Skills**

To succeed in the workforce you must be an effective communicator. Why
then are some people better communicators than others? In most cases the
mastery of effective listening skills gives the best communicators the
desired competitive edge.

*Objectives:*

-   Learn the basics of "effective listening"

-   Learn how to identify "communication noise" and get rid of it

-   Develop techniques to ask questions that lead to understanding the
    other person

*Core Competencies Addressed:* Oral Communication, Interpersonal Skills

**Management Skills Development**

Excited and a bit overwhelmed by management responsibilities? Do you
find it especially challenging when moving from the role of
friend/colleague to team supervisor?

*Objectives:*

-   Learn how to plan, prioritize and delegate when appropriate

-   Learn to communicate upward and downward

-   Understand how to effectively reward and discipline

*Core Competencies Addressed:* Interpersonal Skills, Communication,
Partnering, Decisiveness, Technical Credibility

**Mentoring Program Overview**

What are the specific roles, critical skills and key principles that
support a successful mentoring experience? Explore strategies to develop
an effective learning partnership between a Mentor and Mentee. You will
define the Mentor and Mentee's role in the process and identify the key
skills both need to be successful.

*Objectives:*

-   Learn how to develop a mentoring contract

-   Learn critical skills and key principles

*Page 7 of 17*

*Core Competencies Addressed:* Oral Communication, Partnering, Continual
Learning

**Myers-Briggs Type Indicator (MBTI**®**) Overview**

According to type theory we each have our preferences. The more we
understand these preferences the better we understand ourselves.

*Objectives:*

-   Learn how to complete the Myers-Briggs Type Indicator (MBTI®)

-   Learn how to interpret and apply the results of the MBTI®

-   Understand how the MBTI® can be used as an instrument for leadership
    and team development

*Core Competencies Addressed:* Continual Learning

**Networking Techniques**

Who do you know? Who knows you? Turn your circle of friends, neighbors,
community members, etc., into a wealth of information and a lifeline to
greater opportunities.

*Objectives:*

-   Develop an individualized networking system

-   Learn how to ask for network assistance

*Core Competencies Addressed:* Self-Direction, Interpersonal Skills

**Performance Coaching**

Coaching and performance feedback are emerging as two of the central
skills needed in organizations for the 21st century. In work
environments where conditions change quickly, it is essential that we
all have ways of measuring how we are doing, of reinforcing successful
performance and of correcting where improvement is needed.

*Objectives:*

-   Learn effective coaching skills

-   Give constructive feedback

-   Identify strategies for writing effective performance agreements

*Core Competencies Addressed:* Integrity/Honesty, Interpersonal Skills

*Page 8 of 17*

**Problem Solving**

Learn approaches for analyzing, documenting, communicating and solving
complex problems effectively. The process is easy to learn and can be
applied at all levels within an organization. Use fundamental principles
of systems thinking to identify the basic cause and effect relationships
of any problem.

*Objectives:*

-   Learn how to identify root causes

-   Discern problems from symptoms

-   Learn problem-solving models and use of decision-support tools

*Core Competencies Addressed:* Problem Solving, Partnering, Decisiveness

**Process Improvement**

Review practical steps for implementing quality and for showing
employees, who express resistance to ongoing improvement, how changes in
their processes can make a tremendous impact in the areas of
productivity, performance and customer service.

*Objectives:*

-   Develop techniques to assess work processes and work flow

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-   Analyze, measure, and improve work processes

*Core Competencies Addressed:* Problem Solving, Partnering, Decisiveness

**Professional Image**

We live in a world of images and colors; we are conditioned to respond -
either negatively or positively - to any image we see. We also tend to
instantly \"judge\" at first glance, which makes the first impression so
important. What image do you project?

*Objectives:*

-   Distinguish between a good and bad image

-   Understand the image development sequence

*Core Competencies Addressed:* Self-Direction, Interpersonal Skills

**Project Management**

There is no substitute for the skill of confidently managing projects in
the workplace. How to develop and build a "project" and then mange it
can be done either with paper and pencil or using the computer. Both
techniques will be demonstrated.

*Page 9 of 17*

*Objectives:*

-   Define project management

-   Plan and schedule a project, from start to finish

*Core Competencies Addressed:* Interpersonal Skills, Written
Communication

**Resume Writing (Federal) and Applications (OF 612/SF171)**

Learn how to write resumes and complete applications for federal
employment. Examples of different styles, how to best illustrate your
skills, experience, accomplishments, what to put in, what to leave out,
and most common blunders that detract from your application.

*Objectives:*

-   Learn how to sell yourself on paper

-   Understand which format works best for you

*Core Competencies Addressed:* Written Communication, Self-Direction

**Retirement Overview**

Retirement is not only about pensions. There are many decisions to be
made in planning for retirement: housing, medical coverage,
entertainment and of course financial security are all important. There
are also decisions to make about your quality of life after retirement.
What will you do with your time now? How will you get started?

*Objectives:*

-   Assess your retirement readiness - financially and emotionally

-   Learn skills to cope with changes and stresses associated with
    retirement

*Core Competencies Addressed:* Self-Direction, Interpersonal Skills,
Decisiveness

**Stress Management**

Stress is both a positive and negative part of our personal lives and
has a great impact on our work environment. How to deal with the
"negative" issue of stress is the focus of this workshop.

*Objectives:*

-   Assess your own stress levels

-   Learn to cope, and thrive, in stressful situations

*Core Competencies Addressed:* Self-Direction, Interpersonal Skills

*Page 10 of 17*

**Team Building**

What works better than several exceptional individuals? A truly
effective team. That's why the finest teams capitalize on the knowledge
of team members. Building "The Perfect Team" is a matter of the right
fit of the right people into the right positions.

*Objectives:*

-   Learn to identify and value your "team style"

-   Use appropriate styles to maximum team advantage

*Core Competencies Addressed:* Partnering, Flexibility

**Time Management**

We all get the same 24 hours a day, but how we use those hours greatly
impacts our success or failure. Explore how to tackle time head-on,
learning how to prioritize tasks and address common daily interruptions
such as phone calls and e-mail.

*Objectives*:

-   Maximize workspace through better organization

-   Set time limits for projects and meetings

-   Plan for the unexpected, while building in enough time for projects

*Core Competencies Addressed:* Self-Direction, Interpersonal Skills

**Transition (Career and Life)**

This workshop is designed for employees who have received \"surplus\" or
\"reduction in force\" notices. Recognizing the significant personal
impact of such a situation, the program covers topics relevant to job
seekers and provides "hands-on" work to develop resumes, practice
interview skills and develop job search plans.

*Objectives:*

-   Develop self-knowledge about skills, interests, values, and
    personality

-   Identify financial strategies and stress management techniques

*Core Competencies Addressed:* Self-Direction, Interpersonal Skills,
Communication

*Page 11 of 17*

**DOT CONNECTION**

**Course Descriptions**

**For**

**Work/Life Services**

{Most of these Work/Life courses meet Self-Direction, and Communication,
Core Competencies}

**Adoption/Foster Care**

Explore the options for adoption and/or foster care with a licensed
social worker and adoption expert.

*Objectives:*

-   Understand the adoption process

-   Understand what's involved with becoming a foster family

-   Learn about volunteer opportunities

**Alzheimer\'s**

This seminar is designed for employees caring for individuals with the
Alzheimer's disease. It is presented in coordination with the National
Alzheimer's Association.

*Objectives:*

-   Develop an understanding of the Alzheimer's disease and its stages

-   Learn the top 10 warning signs of the disease

-   Learn about developing research and interesting new studies

-   Obtain resources and information on where to go for additional
    support

**Basics of Financial Planning**

Whether we like to or not, everyone must do some sort of financial
planning. This course provides an introductory level of the basics of
financial planning. This seminar is presented in coordination with
certified financial planners.

*Objectives:*

-   Learn how to define and prioritize financial goals

-   Learn how to manage portfolios and use credit wisely

-   Obtain tools to track individual progress

*Page 12 of 17*

**Budgeting for Couples**

Our society is changing...how we live is changing...and how we use money
is certainly changing. In this age of electronic access, information
overload and instant gratification, a budget plan is a must to a healthy
well-being. This seminar is presented in coordination with certified
financial planners.

*Objectives:*

-   Obtain understanding of different financial personalities

-   Learn how to share financial responsibilities

-   Obtain tips for organizing finances

**Caring for the Caregiver**

Caring for a loved one can be overwhelming. Often the caregiver stops
caring for him or herself when taking care of their aging relative or
friend. This session provides the support and resources needed to reduce
the stress associated with caregiving. This seminar is taught by the
Work/Life Advisor.

*Objectives:*

-   Provide support and comfort

-   Learn what resources are available

-   Learn from past experiences of other caregivers

**Caring for Your Young Child**

Finding and optimizing quality child care can be very difficult. Learn
how you can feel less stress when your child is in the care of another
person. This seminar is taught by Child Care Advisor.

*Objectives:*

-   Understand the aspects of quality child care

-   Learn how to ease the transition between home and child care

-   Learn how to effectively communicate with your child's caregiver

**Early Brain Development**

New insights into brain development affirm what many parents and
caregivers have known for years. This course focuses on how good
prenatal care, warm and loving attachments between young children and
adults, and positive stimulation from the time of birth, really do make
a difference in the children's development for a lifetime. This seminar
is taught by Child Care Advisor.

*Page 13 of 17*

*Objectives:*

-   Review the popular research and interesting new findings

-   Learn what it all means for parents and caregivers

-   Obtain tips that can be shared with all of your child's caregivers

**Elder Choices**

This seminar is designed for individuals who want to learn more about
elder care. It is recommended to anyone who might have this
responsibility in the future or who is planning for his or her own
changing needs. Topics covered are tailored to the specific needs of the
audience. This seminar is taught by the Work/Life Advisor.

*Objectives:*

-   Obtain an overview of Community Care, Residential and In-Home
    Options

-   Learn what resources are available on the Web

-   Learn where to go for specific information (e.g., financial support,
    residential search, agency search, etc.)

**Five Fundamentals of Wealth Accumulation**

Everyone wants to plan for a life free of financial burdens. This
seminar examines how individuals can accumulate wealth and move towards
financial wellness. This seminar is presented in coordination with
certified financial planners.

*Objectives:*

-   Learn how to establish a safety net

-   Gain an understanding of why it is important to start early

-   Obtain tips on how to minimize taxes

-   Learn how to build a portfolio that matches your personality

**Grief and Grieving**

Unfortunately, everyone experiences grief at one point or another in
their life. This seminar helps individuals learn how to cope with grief
in a healthy manner. This seminar is presented in coordination with The
Hospices National Capital Region.

*Objectives:*

-   Learn techniques for coping with different types of grief including
    death, terminal illnesses, dealing with dementia, role reversal in
    seniors, etc.

-   Gain an understanding of the grieving process and learn how to
    manage day-to-day

-   Provide support and comfort to those coping with grief

*Page 14 of 17*

**Healthy Eating**

In today's fast paced society, having time to eat healthily has become a
real challenge. This course provides the necessary information to get on
your way to a healthy lifestyle. This course is often held prior to the
fall/winter holidays and offers specific tips on how to maintain, and
not gain weight during this time of social eating. This seminar is
presented in coordination with a licensed dietitian.

*Objectives:*

-   Obtain an understanding of the food pyramid

-   Identify if you are eating a healthy diet

-   Learn proper portion sizes

-   Explore the fat/carbohydrate debate

**Hospice**

Individuals who care for chronically ill loved ones often feel that
there are no choices. Hospice provides many comforting alternatives.
This seminar is presented in coordination with The Hospices National
Capital Region.

*Objectives:*

-   Obtain an overview of Hospice

-   Learn the role of the Hospice worker

-   Obtain resources and information on how to find a Hospice for your
    loved one

-   Provide support and comfort to those dealing with difficult choices

**Life Balance**

Balancing work, family and personal life has become increasingly
difficult in our \"24/7\" society. This seminar challenges participants
to examine the balance, or lack of, in their life. This course is taught
by the Work/Life Advisor.

*Objectives:*

-   Obtain an understanding of both wellness and balance

-   Identify how well you are currently balancing all aspects of your
    life

-   Begin an action plan for creating a healthy balance

*Page 15 of 17*

**Parenting: Early Childhood Series (PECS)**

Being a parent is one of the most important jobs one can ever have. This
six-part series will help you understand your child\'s development from
age 0 to six and will provide you with the techniques to effectively
interact and deal with your child/ren. Topics include: brain
development, communication and positive discipline, building self-esteem
and confidence in your child, health and safety, and activities to do
with your child/ren and family. This course is taught by the Child Care
Advisor.

*Objectives:*

-   Learn effective parenting strategies

-   Share your experiences and learn from other parents

-   Obtain tips that can be put into place immediately

**Retirement Planning Strategies**

Starting early is the first step to successful retirement planning. In
this course, participants will learn different strategies that they can
apply to their own retirement. This seminar is presented in coordination
with certified financial planners.

*Objectives:*

-   Obtain an understanding of individual saving personalities

-   Identify how much you need to save

-   Explore sources of retirement income

-   Understand how to maximize employer sponsored plans and personal
    investing

**Strategies for Funding Your Children's Education**

By starting now, you can make your child's future college entrance a lot
easier. This seminar is presented in coordination with certified
financial planners.

*Objectives:*

-   Understand the rapidly increasing cost of college education

-   Obtain smart investment strategies for college

-   Understand financial aid options and how to apply

-   Understand how to correctly position assets so you can qualify for
    financial assistance

> *Page 16 of 17*

**Systematic Training to Effective Parenting:** Through systematic
presentation of concepts and skills and group discussion and activities,
this seven-part series seeks to help parents understand emotions of both
parents and children, encourage children more effectively, improve
communication, develop skills for listening, resolving conflicts, and
exploring alternatives, and learn to prevent and deal with discipline
problems. This course is offered by age group: Ages 7 -- 12 Series and
Teens Series. This course is taught by the Child Care Advisor.

*Objectives:*

-   Learn about parenting styles and which styles are most effective in
    parenting children

-   Identify the four goals of misbehavior and how to foster positive
    goals

-   Understand how our children and our own beliefs and feelings
    influence behavior

-   Learn how to build positive self-esteem

-   Learn how to handle discipline issues and serous problems

*Page 17 of 17*

**APPENDIX (ASSESSMENT/SURVEY TOOLS)**

**360 Degree**

Employees need feedback to learn how they are doing and to improve their
performance. Traditionally, employees received feedback only from their
boss through the performance appraisal process. This process usually
missed providing information on their interactions and relationships
with peers, customers, and subordinates. The 360 degree feedback process
was developed to fill this gap.

**Attitudinal**

"Attitudinal" surveys are developed specifically for an organization
seeking to survey employee's attitudes about topical areas, such as
working conditions, standards, and needed process improvements.

**Change Management Initiatives**

This assessment is tailored to meet the criteria of a specific change
initiative that an organization has started. It helps to measure the
success of the change effort based on the goals and objectives and their
relationship to the purpose of the change initiative.

**Communication Effectiveness**

Assessing both written and oral communication within an organization can
be accomplished using this assessment instrument. It provides
perspectives on how staff views the "communication" efforts within an
organization.

**Competency Model Development**

A process of helping an organization define "competencies" to link them
to performance management and assessment. Use of the model can typically
be applied to: developing job descriptions, employee selection criteria,
individual competency, and employee development opportunities.

**Cultural/Diversity**

Various instruments are used to help assess an organization staff's
knowledge of cultural and/or diversity issues. Analysis of the results
is then used in a process consultation mode to assist the organization
in developing a plan of action to address the issues from the survey
results.

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**Customer Service**

Surveys and instruments are used to assess staff's knowledge and skills
in providing customer service that links to the organization's core
competencies. In this process, queries are used with the
"customers/clients" to also assess their expectation about "quality" of
customer service.

**Developing Your Multiple Intelligence**

Multiple Intelligence asserts that mental ability can be measured in at
least eight different ways: linguistic, logical-mathematical, spatial,
bodily-kinesthetic, musical, interpersonal, intrapersonal, and
naturalistic. This assessment should not be considered as an absolute
indicator of your intelligence profile, but it does give you a basic
idea of your strengths and weaknesses.

**DISC®**

Learn what influences your behavior. **D - Dominance/Challenge** (How
you respond to problems or challenges), **I - Influence/Contacts** (How
you influence others to your point of view), **S -
Steadiness/Consistency** (How you respond to the pace of the
environment), **C - Compliance/Constraints** (How you respond to rules
and procedures set by others).

**Emotional Intelligence Inventories**

Measure your emotional intelligence and learn your levels of emotional
energy, stress, optimism, self-esteem, commitment to work, attention to
detail, desire for change, courage, self-direction, assertiveness,
tolerance, consideration for others, and sociability.

**FIRO-B®**

This instrument assesses interpersonal needs and the impact of an
individual's behavior in the workplace. Three needs are measured in two
dimensions: "expressed" behavior (how much we initiate behavior) and
"wanted" behavior (how much we prefer others to initiate behavior). The
FIRO-B™ enables employees to manage behavior, recognize stagnation and
conflict and to find possible solutions, and increase productivity
through awareness of interpersonal dynamics at work.

**Holland Career Instruments for Career Planning**

The Holland Occupational Themes instrument measures self-reporting
vocational interests and skills. It is based on the belief that
interests and skills are closely intertwined. In general, people tend to
enjoy things they do well. Likewise, they tend to perform well in areas
they find interesting.

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**Holland Career Instruments for Retirement Planning**

Similar to the Holland Career Instrument for Career Planning, this
instrument is used by individuals to help assess ideas, concepts, and
think about retirement planning.

**Keirsey Temperament Sorter**

Personality assessment by David Keirsey based on the Myers-Briggs Type
Indicator (MBTI**®**). People function in the world according to four
different temperaments and their subtypes (guardians, artisans,
idealists, rationalists). Learn your type.

**Learning Organization**

Organizations, regardless of size, wanting to move towards the concept
of a Learning Organization, are assisted with assessments that help
provide the initial planning and eventually with implementation of the
"processes" to build the Learning Organization.

**Learning Style Inventory**

To be successful in today\'s dynamic, information-intensive world,
organizations know they must encourage and support effective, lifelong
learning at all levels. The Learning Styles Inventory is designed to
help people identify and understand how they experience, process,
organize, store and retrieve information.

**Management Training & Development Needs Analysis**

This assessment instrument can be used on both an individual and
organizational level to assess the need for training of managers based
on the information provided by the instrument. The focus of the
instrument is on "managing" things, not just supervision so it can
effectively be used with both supervisors and non-supervisory staff.

**Mentoring Programs**

Instruments are provided to help an organization assess whether a
Mentoring Program should be initiated or not. Results of the survey are
then used to design and develop the program or to establish processes to
build support for the program.

**Myers-Briggs Type Indicator (MBTI®)**

You probably have wondered why some people can really annoy you and why
you seem to get along really well with others. This inventory will
provide insight and help you learn how to get along better at work, in
personal relationships, and in social settings.

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**SkillScan®**

SkillScan® is a tool that will help individuals identify strengths and
key transferable skills for use in career development in areas such as:
compatibility of current career, identifying options, and developing
steps to move your career in the desired direction.

**Strong Interest Inventory**

Time for a career change? Reentering the workforce? Looking for more job
satisfaction? Take the career test to find jobs that match your
interests.

**Strong Interest Inventory/MBTI®**

Combining the information from the MBTI® and the Strong Interest
inventory can provide a richness of information for an individual
wanting to learn more about "preferences" and how these preferences
influence career choices and/or interests.

**Team Effectiveness**

Teams just getting started differ from those that have been in place.
Either way, the assessment can assist the team in evaluating its
effectiveness in meeting the desired performance level.

**Training Needs**

A survey for either an individual or an organization to assess what
training is needed to ensure that employee\'s competencies are at a
level compatible with the organization's vision, goals, and objectives.

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