# B.2.3.5 KSC CENTER UNIQUE SERVICES FSA (Option 3)

The KSC communication systems consist of the operational communication
systems and the institutional center-wide communication systems. The
operational communication systems provide support for the flight element
processing, cargo processing, testing, launch, landing (including
contingency landing), and expendable launch activities on KSC. The
institutional center-wide communication systems provide voice, video,
and network support for all center users. Today, four KSC contractors
are involved in providing these services as well as the MSFC NISN. It is
KSC's intention to merge all communication services under CSOC and
establish an integrated communication system under one provider.

This FSA covers the voice communications system services, video
distribution systems services, transmission services, cable system
services, communication support services, computer networks, and the
sustaining engineering services for the Photo Optical Control System
(POCS) and Timing and Countdown (T&CD) joint services contracts at KSC
and NASA facilities located on CCAS.

## 1. Documentation Requirements

The contractor shall provide KSC communications operational readiness
reports to critical activity review boards that are responsible for
mission readiness. The readiness status shall include testing results,
training, certification, hardware/software status, and procedures. DRD
B.3.5 contains these readiness data requirements.

The contractor shall provide KSC communications configuration
documentation for all KSC communication systems. The system
documentation shall include system drawings, circuit path routing, and
scheduling. DRD B.3.5-b contains these readiness data requirements.

The contractor shall provide KSC communications maintenance
documentation for all KSC communication systems. The system maintenance
documentation shall include maintenance plans, maintenance schedules,
replacement strategies to maintain viable current technology, and
maintenance performance metrics. DRD B.3.5-c contains these readiness
requirements.

## 2. KSC Center Unique Service Requirements

The CSOC contractor shall provide KSC center unique services as depicted
in the integrated tables B.2.3.5-3.0-A and B.3. As part of the following
services, the CSOC contractor shall also perform system maintenance,
sustaining engineering, operational analysis, training, testing,
documentation, logistics, and scheduling.

## 2.1 Voice Communication Services

The contractor shall provide voice communications services as follows:
operational intercommunications, radio services, paging and area
warning, point-to-point telephone, conference room sound reinforcement,
public affairs audio support, extension of Nascom Network voice/data,
voice recording, and secure communication in the LC-39 area and in the
KSC industrial area. The CSOC contractor shall also provide
communication services at the Transatlantic Abort Landing (TAL) sites
and sustaining engineering services for communications at the Shuttle
Processing Area (SPA) at the Dryden Flight Research Center (DFRC).

Voice communication services shall have the following performance
standard:

Required Service: Provide ground system services for voice
communications.

Std of Excellence: 99.9% availability of nominal functions and in no
case impact safety, mission success, or major program schedule
milestones.

Expectation: 98% availability of nominal functions and in no case impact
safety, mission success, or major program schedule milestones.

Required Service: Provide reconfiguration and augmentation to ground
system services for voice distribution.

Std of Excellence: 98% of requirements satisfied on or before the
negotiated need date.

Expectation: 96% of requirements satisfied on or before the negotiated
need date.

## 2.2 Video Distribution Services

The contractor shall provide video cameras, switching, production, and
distribution in the LC-39 area and in the KSC industrial area. This
support consists of the Operational Television (OTV) system, KSC News
Facility (KSCNF), institutional television, Video/Audio Mastering System
(VAMS), and payload operational video in the Operations and Checkout
(O&C), Space Station Processing Facility (SSPF), and KSC Industrial Area
Payload Processing Facilities (PPFs).

Video distribution services shall have the following performance
standard:

Required Service: Provide ground system services for video distribution.

Std of Excellence: 99.9% availability of nominal functions and in no
case impact safety, mission success, or major program schedule
milestones.

Expectation: 98% availability of nominal functions and in no case impact
safety, mission success, or major program schedule milestones.

Required Service: Provide reconfiguration and augmentation to ground
system services for administrative video distribution.

Std of Excellence: 98.0% of all service connection adds, moves, and
deletes shall be completed within 10 working days from receipt of
request.

Expectation: 95.0% of normal service connection adds, moves, and deletes
shall be completed within 10 working days from receipt of request. Large
requests, those with an aggregate of greater than 20 adds, moves, or
deletes, shall be completed within 20 working days.

Required Service: Provide reconfiguration and augmentation to ground
system services for operational video distribution.

Std of Excellence: 98.0% of requirements satisfied on or before the
negotiated need date.

Expectation: 95.0% of requirements satisfied on or before the negotiated
need date.

## 2.3 Transmission Services

The contractor shall provide data/voice transmission services in support
of operational and institutional requirements within the KSC LC-39, KSC
Industrial Area, and the NASA-occupied hangers at the CCAS. These
services shall include technical and management expertise for RS-250-B
short-haul video fiber-optic transmission systems; 10 bits per second
(b/s) to 8 megabits per second (Mb/s) variable-rate telemetry
transmission systems; fiber-optic M13 multiplexer systems; Synchronous
Optical Network (SONET) Optical Character (OC)-3, OC-12, and OC-48
transmission systems; Asynchronous Transfer Mode (ATM) switching
systems; Mission Support Payload Network (MSPN); Deep Space (DS)1
distribution and provisioning via Channel Service Unit (CSU); High-level
Data Link Control (HDSL); digital channel bank technology; and digital
line drivers.

Transmission services shall have the following performance standard:

Required Service: Provide ground system services for transmission
systems.

Std of Excellence: 99.9% availability of nominal functions and in no
case impact safety, mission success, or major program schedule
milestones.

Expectation: 99.5% availability of nominal functions and in no case
impact safety, mission success, or major program schedule milestones.

## 2.4 Cable System Services

The CSOC contractor shall provide cable services in support of
operational and institutional requirements within the KSC LC-39 and
Industrial Areas. These services shall include technical and management
expertise for twisted pair, 16-gauge twinax and multimode/singlemode
fiber-optic outside plant cable as well as category 3, category 5, type
1, and fiber-optic premises distribution systems. Unique pad cabling,
unique system cabling, and hard wire Launch Control Complex (LCC) to Pad
vehicle safing cable systems are also included.

Cable services shall have the following performance standard:

Required Service: Provide ground systems for cable.

Std of Excellence: 99.9% reliability and in no case impact safety,
mission success, or major program schedule milestones.

Expectation: 99.5% reliability and in no case impact safety, mission
success, or major program schedule milestones.

## 2.5 Communication Support Services

The contractor shall provide communication support services in support
of all operational and institutional communications within the KSC LC-39
and Industrial Areas. The responsibilities include serving as the focal
point for communications scheduling, outage coordination, work order
processing, and customer trouble reporting.

Communications support services shall have the following performance
standard:

Required Service: Provide communication support services

Std of Excellence: Effective response to unplanned events and customer
requirements while satisfying defined requirements and schedules.

Expectation: Fulfill customer's requirements as defined in requirements
documents and in no case impact safety, mission success, or major
program schedule milestones.

## 2.6 Engineering Services for Joint Services Contracts

The contractor shall provide sustaining engineering and system upgrades
services for NASA/Air Force Joint Service Contract systems: POCS and
T&CD.

Engineering services shall have the following performance standard:

Required Service: Provide only sustaining engineering, system upgrades,
and development for Joint Service Contract systems.

Std of Excellence: Sustaining engineering, system upgrades, and
development will be performed within agreed-to schedule, performance,
and reduced cost baseline.

Expectation: Sustaining engineering, system upgrades, and development
will be performed within agreed-to schedule, performance, and cost
baseline.

## 2.8 Administrative Computer Networks

The contractor shall provide ground system services for administrative
computer networks. The network shall utilize government-approved
standards and protocols in accordance with NASA Chief Information
Officer (CIO) Executive Notices. The network shall connect
administrative/general-purpose computing systems. The network shall
provide connection to other government and offsite computer networks.
The contractor shall provide network security and other essential
services necessary for a functional computer communications network. The
contractor shall operate a user help desk in support of network user
community.

KSC currently has approximately 10,000 network connections. It is
estimated that this number will increase to approximately 12,000 over
the next 3 to 5 years. CSOC shall provide end-to-end support for adds,
moves, and changes nominally up to an aggregate total of 50 per week.
The KSC network community is made up principally of three kinds of
users: resident NASA and contractor users and transient users.

Administrative computer networks services shall have the following
performance standard:

Required Service: Provide ground support services for administrative
computer network services.

Std of Excellence: 98.0% availability of nominal functions and in no
case impact safety, mission success, or major program schedule
milestones.

Expectation: 95.0% availability of nominal functions and in no case
impact safety, mission success, or major program schedule milestones.

Required Service: Provide reconfiguration and augmentation to ground
support services for administrative computer network services.

Std of Excellence: 98.0% of all service connection adds, moves, and
deletes shall be completed within 10 working days from receipt of
request.

Expectation: 95.0% of normal service connection adds, moves, and deletes
shall be completed within 10 working days from receipt of request. Large
requests, those with an aggregate of greater than 20 adds, moves, or
deletes shall be completed within 20 working days.

The percent of available bandwidth utilization, as averaged over any
continuous 8-hour period, shall not exceed 75% of the usable bandwidth
capacity of the particular communications transmission technology (as
operationally deployed). Calculation must include normal customer
transmission, maintenance and management overhead, and capacity
reduction effects due to error/problem conditions.

## 2.9 Reserved

## 2.10 Network Consolidation

We will consolidate the networks and help desks associated with RFP
Service Elements A.5.10 through A.5.24, A.5.26, A.5.29, A.5.30, A.5.32,
and A.5.33. This consolidation will be performed as a CSOC costed task
in Contract Year 5 after the work from Contract NAS 9-2000 transitions
into CSOC on 10/1/02.

## 3. Integrated Tables

  --------------- ------- -------------------- ------------------ ----------- ---------- ----------- --------------
  Table                                                                                              
  B.2.3.5-3.0-A                                                                                      
  KSC Center                                                                                         
  Unique Services                                                                                    
  Descriptions of                                                                                    
  Service                                                                                            
  Elements                                                                                           

  New Service     SEID    Service Element      Address/Location   Ownership   Security   Operating   Notes
  Element                 Description                                         Level      Hours       

  CS010           N/A     CSOC Integration     Lockheed Martin    CL          3          8x5 except  New in FY99
                          Center               Space Operations                          24x7 for    
                                               Center, Houston,                          special     
                                               TX                                        support     

  CS020           N/A     CSOC Integrated      Lockheed Martin    CL          2          8x5 except  New in FY99
                          Operations Center    Space Operations                          CSOC Online 
                                               Center, Houston,                          and special 
                                               TX                                        support     
                                                                                         24x7        

  CS030           N/A     CSOC Integrated      Lockheed Martin    CL (Equip = 1          8x5         New in FY99
                          Product Support      Space Operations   GFP)                               
                          Center               Center, Houston,                                      
                                               TX                                                    

  KP050           A5010   A.5.10 Operational   LCC: 2P1; CD&SC:   GO          2          24x5;       Consolidated
                          Intercommunication   162; Pad A, 205;                          weekend     into KP050
                          System (OIS-D)       Pad B 205; VAB,                           call in;    during FY02
                                               OPF1, OPF 2., OPF                         24x7 during 
                                               3, PCC, VPF, MPPF,                        major       
                                               PHSF, HSB, O&C,                           tests,      
                                               SSPF                                      launches,   
                                                                                         and         
                                                                                         landings    

  KP050           A5011   A.5.11 Quintron      J6-2313 (LACB),    GO          2          24x5;       Consolidated
                          Operational          SLF, CT 1 & 2                             weekend     into KP050
                          Intercommunication   Dryden Shuttle                            call in;    during FY02
                          System (OIS-Q)       Processing Area                           24x7 during 
                                                                                         major       
                                                                                         tests,      
                                                                                         launches,   
                                                                                         and         
                                                                                         landings    
  --------------- ------- -------------------- ------------------ ----------- ---------- ----------- --------------

  ----------------------------------------------------------------------------------------------------------------
  Table                                                                                             
  B.2.3.5-3.0-A                                                                                     
  (Cont'd)                                                                                          
  --------------- ------- ----------------- ------------------ ----------- ---------- ------------- --------------
  New Service     SEID    Service Element   Address/Location   Ownership   Security   Operating     Notes
  Element                 Description                                      Level      Hours         

  KP050           A5012   A.5.12 Paging and LCC, 2P1; CD&SC,   GO          2          24x5; weekend Consolidated
                          Area Warning      162 and                                   call in; 24x7 into KP050
                          System (P/AWS)    approximately 150                         during major  during FY02
                                            buildings and                             tests,        
                                            facilities                                launches, and 
                                                                                      landings      

  KP050           A5013   A.5.13 Radio      CD&SC, 500'        GO          2          24x5; weekend Consolidated
                          Systems           Weather Tower,                            call in; 24x7 into KP050
                                            SLF, MARGO, CM&S                          during major  during FY02
                                                                                      tests,        
                                                                                      launches, and 
                                                                                      landings      

  KP050           A5014   A.5.14 Audio      CD&SC, LCC, VABR,  GO          2          24x5; weekend Consolidated
                          Distribution      and KSC News                              call in; 24x7 into KP050
                          System            Facility, and                             during major  during FY02
                                            Banana River                              tests,        
                                            Repeater                                  launches, and 
                                                                                      landings      

  KP050           A5015   A.5.15 Voice      CD&SC, LCC, VABR,  GO          2          24x5; weekend Consolidated
                          Distribution      MILA, O&C, CIF,                           call in; 24x7 into KP050
                          Management System SLF, 500' weather                         during major  during FY02
                          (VDMS)            tower, CCAS: AE,                          tests,        
                                            XY, Hanger L, VAB                         launches, and 
                                                                                      landings      

  KP050           A5016   A.5.16 Astrocomm  LCC, CD&SC, Pad A, GO          2          24x5; weekend Consolidated
                          System            Pad B, OPF 1, 2,                          call in; 24x7 into KP050
                                            3.                                        during major  during FY02
                                                                                      tests,        
                                                                                      launches, and 
                                                                                      landings      

  KP050           A5017   A.5.17 Voice      CD&SC              GO          1          24x5; weekend Consolidated
                          Recording System                                            call in; 24x7 into KP050
                                                                                      during major  during FY02
                                                                                      tests,        
                                                                                      launches, and 
                                                                                      landings      

  KP050           A5018   A.5.18 Secure     LCC, Pad A, Pad B, GO          3          24x5; weekend Consolidated
                          Voice Systems     OPF C&T, MILA                             call in; 24x7 into KP050
                                                                                      during major  during FY02
                                                                                      tests,        
                                                                                      launches, and 
                                                                                      landings      

  KP050           A5019   A.5.19 Public     KSC News Facility  GO          1          8x5           Consolidated
                          Affairs Audio     and various                                             into KP050
                          Systems           facilities                                              during FY02

  KP050           A5020   A.5.20            LCC: Room 1P2; End GO          2          24x5; weekend Consolidated
                          Operational       Items: CR 1-4, Pad                        call in; 24x7 into KP050
                          Television (OTV)  A, Pad B; VAB: OPF                        during major  during FY02
                                            1, 2, 3                                   tests,        
                                                                                      launches, and 
                                                                                      landings      

  KP050           A5021   A.5.21            LCC: Room 1R18     GO          1          8x5;          Consolidated
                          Video/Audio                                                 additional    into KP050
                          Mastering Station                                           hours in      during FY02
                          (VAMS)                                                      support of    
                                                                                      major tests,  
                                                                                      launches, and 
                                                                                      landings      

  KP050           A5022   A.5.22 KSC Public KSC Press Site:    GO          1          8x5;          Consolidated
                          Affairs           Television Control                        additional    into KP050
                          Television        Facility                                  hours in      during FY02
                          (KSCTV)                                                     support of    
                                                                                      major tests,  
                                                                                      launches, and 
                                                                                      landings      

  KP050           A5023   A.5.23 Payloads   Operations         GO          2          8x5;          Consolidated
                          Operational Video Control, O&C,                             additional    into KP050
                          Systems           M7-355 & SSPF;                            hours in      during FY02
                                            M7-360: End Item                          support of    
                                            Surveillance                              major tests,  
                                            Systems; VPF,                             launches, and 
                                            M7-1469, SAEFII,                          landings      
                                            M7-1210; MPPF;                                          
                                            PHSF, M7-1354                                           

  KP050           A5024   A.5.24 Broadband  LCC, CIF           GO          1          8x5;          Consolidated
                          Communications                                              additional    into KP050
                          Distribution                                                hours in      during FY02
                          System (BCDS)                                               support of    
                                                                                      major tests,  
                                                                                      launches, and 
                                                                                      landings      

  KP050           A5025   A.5.25            All areas of KSC   GO          2          16x5; weekend Consolidated
                          T-Carrier/SONET   and CCAS hangers                          call in; 24x7 into KP050
                          Multiplex System  AE, AO, L, AF, and                        during major  during FY02
                                            EO                                        tests,        
                                                                                      launches, and 
                                                                                      landings      

  KP050           A5026   A.5.26 FTXS &     KSC LC39 and       GO          2          16x5; weekend Consolidated
                          ATXS              Industrial Areas                          call in; 24x7 into KP050
                                                                                      during major  during FY02
                                                                                      tests,        
                                                                                      launches, and 
                                                                                      landings      

  KP050           A5027   A.5.27            All areas of KSC   GO          2          16x5; weekend Consolidated
                          Fiber-Optic                                                 call in; 24x7 into KP050
                          Systems                                                     during major  during FY02
                                                                                      tests,        
                                                                                      launches, and 
                                                                                      landings      

  KP050           A5028   A.5.28 Cable      All areas of KSC   GO          2          16x5;         Consolidated
                          Facilities                                                  additional    into KP050
                                                                                      support as    during FY02
                                                                                      required      

  KP050           A5029   A.5.29 Photo      Pads, PCC, SLF,    GO          2          N/A           Consolidated
                          Optical Control   500' Weather Tower                        (sustaining   into KP050
                          Systems (POCS)                                              engineering   during FY02
                                                                                      only)         

  KP050           A5030   A.5.30 Timing &   Throughout KSC     GO          2          N/A           Consolidated
                          CountDown (T&CD).                                           (sustaining   into KP050
                                                                                      engineering   during FY02
                                                                                      only)         

                                                                                                    

  KP050           A5032   A.5.32            Throughout KSC and GO          2          8x5           Consolidated
                          Administrative    NASA facilities                                         into KP050
                          Computer Networks located on CCAS                                         during FY02

  KP050           A5033   A.5.33 Mission    KSC Industrial     GO          2          8x5; 24x7     Consolidated
                          Support Payloads  Area and CCAS                             during major  into KP050
                          Network           hangers AE, AO, &                         tests and     during FY02
                                            L                                         scheduled     
                                                                                      payload       
                                                                                      events        

  KP050           N/A     KSC Unique        KSC                GO          2          24x5; weekend New in FY02
                          Facilities                                                  call in; 24x7 
                                                                                      during major  
                                                                                      tests,        
                                                                                      launches, and 
                                                                                      landings      

  Note: Operating                                                                                   
  hours are not                                                                                     
  necessarily                                                                                       
  reflective of                                                                                     
  staffing                                                                                          
  requirements.                                                                                     
  ----------------------------------------------------------------------------------------------------------------

##  4.1 Plant Engineering and Operations

NASA is responsible for providing building utilities (i.e., power,
water, etc.), building maintenance (i.e., lighting, painting, custodial
services, bulletin board installation, cooling, heating, floor tile
replacements, elevator maintenance, etc.), external building
maintenance, landscape services, and onsite office equipment (i.e.,
furniture, copiers and FAX machines).

NASA is responsible for providing telephones and administrative computer
network service prior to the exercise of Options 3A and 3B of this
contract. Upon the exercise of Options 3A and 3B, CSOC shall be
responsible for providing administrative computer network services. NASA
will provide telephone services throughout the contract term.

## 4.2 CCAS Technical Services Contract (currently Computer Science/Raytheon)

This contractor is currently responsible for operating and maintaining
all voice, video, and data communications services at CCAS for the ETR.
Currently, a Northern Telecom SL100 switch located in Hangar XY at CCAS
is trunked to the KSC EWSD core switches. Refer to Joint Services
Documents for detailed roles and responsibilities for the T&CD System
and the POCS.

CSOC shall maintain an interface for the transmission of voice, video,
and data between KSC and the ETR.

## 4.5 Outsourcing Desktop Initiative for NASA (ODIN)

NASA is anticipating the award of a Desktop Support Contractor (DSC) to
provide agency-wide support for desktop PCs, network servers, and
scientific workstations. The CSOC contractor shall be required to
interface with the NASA DSC contractor to provide network connectivity
to ODIN-supported workstations at KSC.

## 4.6 NASA and CSOC

Refer to Table B.2.3.5-4.1 for a roles and responsibilities breakdown
between CSOC and NASA.

  -----------------------------------------------------------------------------
  Table B.2.3.5-4.1                                
  Roles and                                        
  Responsibilities                                 
  for the KSC                                      
  Communications                                   
  ------------------ ----------------------------- ----------------------------
  Area               NASA\                         CSOC\
                     Responsibility                Responsibility

  KSC Communications Provide management and        Provide sustaining
                     engineering development for   engineering, maintenance,
                     major communications systems  and operations of Service
                     development.                  Elements A.5.10-A.5.28 and
                                                   A.5.31-A.5.33; provide
                                                   sustaining engineering only
                                                   for Service Elements A.5.29
                                                   and A.5.30.
  -----------------------------------------------------------------------------

Implementation of our integrated architecture relies on completion of a
number of NASA initiatives. These interrelationships are depicted in
Table B.2.3.5-4.1.0

  ------------------------ ------- ------------- -------------- ------------ --
  Table B.2.3.5-4.1.0 CSOC                                                   
  IOA Interdependencies                                                      

  Development Requirement  DP1     NASA          Technical\     NASA         
                                   Development   Performance    Initiative   
                                   Initiative                   Complete     

  Consolidate the          N/A     N/A           N/A            N/A          
  logistics management at                                                    
  the CLF warehouse                                                          
  facility to a lower cost                                                   
  region of Baltimore's                                                      
  industrial area.                                                           
  Implement a full                                                           
  bar-coding capability.                                                     

  Provide a central        1/99    N/A           N/A            N/A          
  facility that directly                                                     
  supports the central                                                       
  CSOC Engineering                                                           
  organization. It                                                           
  provides the                                                               
  computerized environment                                                   
  to perform SVEL                                                            
  engineering, IOA Systems                                                   
  Engineering, Operations                                                    
  Integration and Test,                                                      
  Technology Assessment.                                                     
  ------------------------ ------- ------------- -------------- ------------ --

## 5. Supporting Information

MOUs will be required with the CCAS technical services, and ODIN
contractors.

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