# [Price List Cover Page]{.underline}

**GENERAL SERVICES ADMINISTRATION**

**FEDERAL SUPPLY SERVICE**

**AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST\
Training Aids & Devices, Instructor-Led Training, Course Development**

**Test Administration**

**Contract Number# GS-02f-0126S**

Period Covered: April 6, 2011

**Business Size: Not For Profit**

**American Society for Quality**

600 N. Plankinton Ave.

Milwaukee, WI 53201-3005

Ph#: 1-800-248-1946

Fax: 1-414-765-8671

[WWW.ASQ.ORG](http://WWW.ASQ.ORG/)

**On-line access to contract ordering information, terms and conditions,
up-to-date pricing, and the option to create an electronic delivery
order are available through GSA Advantage!, a menu-driven database
system. The INTERNET address GSA Advantage! is: GSAAdvantage.gov.**

[Customer Information:]{.underline}

(1a[) Special Item Number]{.underline}:

27-400, Instructor-Led Training

(1b) Lowest priced model and lowest unit prices: Prices shown in
pricelist

(1c) Labor Category Descriptions: Not Applicable

\(2\) Maximum: None

\(3\) Minimum: 1 Unit

\(4\) Geography: USA

**(5) Point of Production:** 600 N. Plankinton Ave.

Milwaukee, WI 53201-3005

**(6)** **Discount from list price:** Basic discount is 6% to 25% off of
commercial price. The discount varies by product (Note: Prices

attached are Net)

\(7\) Quantity Discount: 1% on any purchase equal to exceeding \$100,000

2% on any purchase equal to exceeding \$200,000

3% on any purchase equal to exceeding \$300,000

4% on any purchase equal to exceeding \$400,000

5% on any purchase equal to exceeding \$500,000

(Note: Prices attached are Net)

\(8\) Prompt Payment Terms: None

**(9a) Notification that Government purchase cards are accepted at or
below the micro-purchase threshold:** Yes

**(9b) Notification whether Government purchase cards are accepted or
not accepted above the micro-purchase threshold:** Yes

**(10) Foreign items: N/A**

**(11a) Time of delivery:** Will be negotiated with the ordering
activity

**(11b) Expedited Delivery:** Will be negotiated with the ordering
activity

**(11c) Overnight and 2‑day delivery**: Will be negotiated with the
ordering activity

**(11d) Urgent Requirements:** Will be negotiated with the ordering
activity

\(12\) [F.O.B Points:]{.underline} Public Courses will be offered at
designated Time/Locations.

E-Learning will be online or CD based

On-Site will be offered at customers preferred location.

> **(13a)** Ordering address(es):
>
> ASQ

600 N. Plankinton Ave.

Milwaukee, WI 53201-3005

Ph#: 1-800-248-1946

Fax: 414-272-1247

Email: <help@asq.org>

Attn: Customer Care - GSA

(13b) Ordering procedures: For supplies and services, the ordering
procedures, information on Blanket Purchase Agreements (BPA's), and a

sample BPA can be found at the GSA/FSS Schedule homepage
(**fss.gsa.gov/schedules**).

\(14\) Payment address: ASQ

P.O. Box 555

Milwaukee, WI 53201-0555

**(15) Warranty provision:** ASQ stands behind its Products and Services
as being accurate and complete to fulfill the requirements

issued by federal government ordering activities.

**(16) Export packing charges:** N/A

**(17) Terms and conditions of Government purchase card acceptance:**
ASQ will accept Government Credit Cards

**(18). Terms and conditions of rental, maintenance, and repair (if
applicable):** Not Applicable

**(19) Terms and conditions of installation (if applicable):** Not
Applicable

(**20) Terms and conditions of repair parts indicating date of parts
price lists and any discounts from list prices:** Not Applicable

**(20a) Terms and conditions for any other services:** Not Applicable

**(21) List of service and distribution points:** 600 N. Plankinton Ave.

Milwaukee, WI 53201-3005

**(22) List of participating dealers:** Not Applicable

**(23) Preventive maintenance:** Not Applicable

**(24a) Special attributes such as environmental attributes:** Not
Applicable

**(24b)** **If applicable, indicate that Section 508:** ASQ is Section
508 Compliant

**(25) Data Universal Number System (DUNS) number:** 0490023021

\(26\) Notification regarding registration in Central Contractor
Registration (CCR) database: ASQ is registered with the CCR.

**[Corporate Overview]{.underline}**

[ASQ Service:]{.underline}

American Society for Quality Inc (ASQ) is a professional membership
association founded in 1946. ASQ provides an extensive program of
professional development training and certification in the area of
quality and continuous improvement processes. ASQ has 94,000 members
worldwide and offers a highly regarded series of certification programs.
The areas of expertise addressed by the ASQ Bodies of Knowledge include,
but or not limited to; quality management, including ISO 9001:2000, ISO
14000, AS 9100, TS 16949:2002, ISO 13485, Malcolm Baldrige National
Quality Award, and ISO 10011, quality auditing, quality engineering,
reliability engineering, quality technician, calibration technician,
mechanical inspector, quality measurement, statistics, supplier quality,
service quality, software quality, and Six Sigma. Additionally ASQ
addresses lean, Kaizen, customer satisfaction and service, and has
substantial expertise and resource in the area of team facilitation and
team building and project management.

[GSA Offering]{.underline}

ASQ is offering instructor-led and Internet based training to government
clients through the GSA under ASQ Training Services are delivered by one
of three vehicles:

1.  Public Courses

2.  E Learning

3.  On Site (customer site).

**[Product Descriptions]{.underline}**

**[E - Learning Descriptions]{.mark}**

**[Auditing (CQA) 2004 BoK Additions Training]{.underline}**

A new Certified Quality Auditor Body of Knowledge (BoK) has been issued
and is effective beginning with the June

5, 2004 exams. This course is designed for auditors and ASQ CQAs
interested in staying current with the CQA BoK

changes, the new case study testing form, and the new ISO 19011 auditing
standard guidance. ISO 19011 changes that

influence the CQA BoK are included. The course consists of a series of
lessons, illustrations, diagrams, interactive

exercises, quizzes, tests and new case study questions. This course has
138 test questions related to the new BOK

topics plus 30 new case study questions that cover both new and old BoK
topics.

**[Auditing (CQA) Fundamentals I]{.underline}**

The course is designed to provide an understanding of the ASQ Quality
Auditor 2004 Body of Knowledge (BOK) for

preparing, performing, reporting, and following up audit results. The
course is intended for those interested in learning

auditing process fundamentals and as a review for those preparing to
take the ASQ Certified Quality Auditor (CQA)

exam. ISO 19011 audit standard changes that influence the CQA BOK are
included as well as auditing process-based

systems. The Auditing Fundamentals I course consists of series of
lessons, illustrations, diagrams, examples,

supplemental handout information, interactive exercises, and quizzes.
There is a question bank of 130 questions. A

desk reference that covers all lessons and the QualityWBT Glossary are
included in the class as pdf files. The course

covers Part II (audit process) of the ASQ Quality Auditor Body of
Knowledge (BOK).

**[Auditing (CQA) Fundamentals II]{.underline}**

The course contains auditing fundamental conventions, auditor conduct
requirements, auditor competencies (skill and

knowledge needs), audit program management, and business applications.
It may be used for professional

development, as a refresher or for preparing for the ASQ Certified
Quality Auditor (CQA) examination based on the

2004 CQA Body of Knowledge (BOK). ISO 19011 audit standard changes that
influence the CQA BOK are included

as well as auditing process-based systems. The course covers CQA BOK
Part I (auditing fundamentals), Part III

(auditor competencies), and Part IV (audit program management and
business applications) of the ASQ quality

auditor 2004 Body of Knowledge. The course is intended for those
interested in conducting quality system or process

audits using any performance standard (ISO 9001, FDA GMPs, FAA, QS 9000
and so on). The class consists of a

series of lessons, illustrations, diagrams, interactive exercises,
quizzes, tests, and case study test questions. A desk

reference that covers all lessons and the QualityWBT Glossary are
included in the class as pdf files. The class has a

bank of 157 multiple choice test questions and 30 case study questions
that cover BOK topics.

**[Auditing (CQA) Fundamentals III: 2004 Edition]{.underline}**

The course is designed to provide quality practitioners, managers,
professionals, auditors and improvement team

members with an understanding of basic quality tools and techniques. It
may be used for professional development,

as a refresher or for preparing for the ASQ Certified Quality Auditor
(CQA) examination. The course covers Part V

(Quality Tools and Techniques) of the CQA Body of Knowledge (BOK). The
course is intended for those interested

in conducting quality system audits using any performance standard (ISO
9001, FDA GMPs, FAA, QS 9000 and so

on). The class consists of a series of lessons, illustrations, diagrams,
interactive exercises, quizzes, tests, and a Problem

Solving Team Case Study that students must review and be tested on to
pass the class. A desk reference that covers

all lessons and the QualityWBT Glossary are included in the class as pdf
files. The class has a bank of 101 multiple

choice test questions and 11 case study questions that cover BOK topics.

**[Basic Statistical Methods]{.underline}**

Basic Statistical Methods focuses on the fundamentals of statistics. It
is designed to give professionals the means to

efficiently and effectively summarize, analyze and interpret data.

**[Basic Statistical Methods Executive Overview]{.underline}**

Basic Statistical Methods focuses on the fundamentals of statistics. It
is designed to give professionals the means to

efficiently and effectively summarize, analyze and interpret data.

**[Certified Calibration Technician Exam Prep: 3 Day]{.underline}**

Computer Based Training Module -- Content, terminology, concepts,
graphics, formulas, real world examples, and

practice questions from subject matter experts throughout the
calibration industry designed to better prepare a

technician for the CCT exam. All in one source!

**[Certified Calibration Technician Exam Prep: 5 Day]{.underline}**

Computer Based Training Module -- Content, terminology, concepts,
graphics, formulas, real world examples, and

practice questions from subject matter experts throughout the
calibration industry designed to better prepare a

technician for the CCT exam. All in one source!

**[Certified Calibration Technician Exam Prep: 7 Day]{.underline}**

Computer Based Training Module -- Content, terminology, concepts,
graphics, formulas, real world examples, and

practice questions from subject matter experts throughout the
calibration industry designed to better prepare a

technician for the CCT exam. All in one source!

**[Certified Manager of Quality/Organizational Excellence]{.underline}**

Based on ASQ\'s Body of Knowledge, this new combination Web-based and
print learning program will help you

thoroughly prepare for the Certified Manager of Quality/Organizational
Excellence exam (available March 2006).

This Web-based software is a unique, self-study program that provides
the pertinent materials developed by ASQ

subject matter experts. These materials will help you prepare to take
the Certified Manager of Quality/Organizational

Excellence exam. Formatted to facilitate your individual needs, this
software application features everything you\'ll

need to prepare for the exam, including a pre-test, tests on each
module, hundreds of practice questions, Constructed

Response essay questions, e-Flashcards, and a post-test examination.

This Web-based program includes seven print-based modules that cover the
BOK content and Web-based delivery of

all testing components. The printed modules cover the seven main domains
in the CMQ/OA BoK:

**[Certified Quality Auditor]{.underline}**

The world of auditing has evolved since the 1996 Certified Quality
Auditor (CQA) Body of Knowledge (BoK)

revision. As a result, ASQ, with its team of subject-matter experts and
developers, has created a new CQA self-

directed learning program that takes into account modern practices for
process auditing, and updated standards based

upon this new CQA BoK.

In addition to helping you effectively and successfully prepare for
ASQ\'s new CQA certification exam, this course

broadens the knowledge base about quality auditing for anyone in an
audit profession or anyone needing an

understanding of audit practices.

ASQ\'s new CQA training program offers the flexibility of self-directed
learning with the convenience of two delivery

methods:

**[Certified Quality Engineer]{.underline}**

Increase your knowledge of quality engineering and advance your career
with ASQ\'s Certified Quality Engineer

(CQE) program. This program combines computer- and print-based learning
to increase individual competencies and

productivity. Developed with the expertise of ASQ\'s subject-matter
experts and based on ASQ\'s Body of Knowledge

(BoK), this program will help you prepare thoroughly to take the
Certified Quality Engineer (CQE) exam.

**[Charting Process Behavior (SPC)]{.underline}**

This course provides an introduction to basic concepts for charting
process behavior using statistical process control

charts. The content covered by this course is also known as Statistical
Process Control (SPC). Participants will receive

a basic understanding of tools and methods used to measure and
understand process behavior over time - in support of

a Six Sigma DMAIC project or for ongoing process management.

Course materials are presented within the context of a Six Sigma
improvement project, where process behavior

charts (control charts) are often used in the Measure, Analyze, and
Control phases of the D-M-A-I-C process.

However, involvement in a Six Sigma project is not a prerequisite, and
no prior knowledge of Six Sigma is assumed.

This course is a component of the Online Six Sigma Black Belt and Online
Six Sigma Green Belt courses.

Because it\'s designed with a heavy practice orientation, as much as 40%
of your time is spent working through

interactive practice exercises and online assessments. This course is a
multimedia, interactive learning experience

with audio lectures, slide shows, virtual classroom discussion, online
notebook, toolbox, quizzes, glossary, and help

feature. Media components are designed to consume minimal bandwidth and
are not blocked by most firewalls.

**[Concepts of Control Charts]{.underline}**

Statistical Process Control (SPC) is the application of statistical
techniques to determine if the outputs of a process

conform to target product or service models. One of the most common and
useful tools in SPC is the control chart.

Concepts of Control Charts demonstrates how to analyze control chart
data so that quality technicians and other

professionals can judge whether a process has changed, and by how much.
They will also be able to associate

patterns on a chart with specific influences that are affecting a
process to decide whether they want to address these

influences.

**[Concepts of Control Charts Executive Overview]{.underline}**

Statistical Process Control (SPC) is the application of statistical
techniques to determine if the outputs of a process

conform to target product or service models. One of the most common and
useful tools in SPC is the control chart.

Concepts of Control Charts demonstrates how to analyze control chart
data so that quality technicians and other

professionals can judge whether a process has changed, and by how much.
They will also be able to associate

patterns on a chart with specific influences that are affecting a
process to decide whether they want to address these

influences.

**[Continual Improvement - What Is It and Why 2005
Edition]{.underline}**

This is an actual lesson from a class on continual improvement. This
class explains why continual improvement is

important, defines it in simple terms that relate to organization
success and how it can be sustained over time and

from manager to manager. This class is for managers, quality
practitioners and system-process auditors interested in

making their continual improvement program effective and efficient. A
desk reference book comes with the class as

a PDF file.

**[Continual Improvement Assessment (CIA)]{.underline}**

This course is designed to teach audit methods to determine if
improvement actions are adding value, and how to

audit process performance for improved efficiency. It also covers
assessment techniques for generating new

improvement ideas to support Six Sigma, lean, TQM, ISO 9001, and other
continual improvement programs. It

focuses on tactics to monitor improvement programs to ensure value-added
results are achieved and sustained. An

aggressive assessment program will provide the oversight and factual
data management needs to make informed

decisions about current and future operations. This course is designed
for managers and auditors interested in making

their continual improvement program effective and efficient. A desk
reference PDF is included with the course,

along with a Continual Improvement Perception Survey and an example of
the 9004 Assessment Criteria Checklist

for selected clauses.

**[Data Collection]{.underline}**

This course introduces the basic elements of data collection planning,
including explanations of data in its most basic

forms and the reasons why unbiased data is of value to an organization.
The course outlines the steps in obtaining a

truly random sample from which to collect data. Once a sample has been
obtained, a number of various data

collection techniques can be used to record the observations of the data
collectors.

**[Data Collection Executive Overview]{.underline}**

This course introduces the basic elements of data collection planning,
including explanations of data in its most basic

forms and the reasons why unbiased data is of value to an organization.
The course outlines the steps in obtaining a

truly random sample from which to collect data. Once a sample has been
obtained, a number of various data

collection techniques can be used to record the observations of the data
collectors.

**[Design of Experiments]{.underline}**

A Design of Experiment (DOE) is a structured method for determining the
relationship between factors affecting a

process and the output of that process. The Design of Experiments course
will teach students how to apply DOEs to

the execution of quality initiatives. Course content focuses heavily on
the scientific and statistical methods involved in

planning and analyzing DOEs in order to yield practical results. Some
understanding of basic statistical methods will

be needed to complete this course.

**[Design of Experiments Executive Overview]{.underline}**

A Design of Experiment (DOE) is a structured method for determining the
relationship between factors affecting a

process and the output of that process. The Design of Experiments course
will teach students how to apply DOEs to

the execution of quality initiatives. Course content focuses heavily on
the scientific and statistical methods involved in

planning and analyzing DOEs in order to yield practical results. Some
understanding of basic statistical methods will

be needed to complete this course.

**[Developing Continuous Improvement as an Organizational]{.underline}**

Continual improvement of the organization's overall performance should
be a permanent objective of the

organization." -ISO 9001:2000; Quality Management Principle No. 6 . In
today's turbulent and dynamic business

environment, organizations can only become successful if they can
continuously challenge the status quo and

improve their products, services and customer value as part of their
day-to-day operations.

This CD-ROM includes 350 state-of-the-art training slides, along with
utility packages on \"the continuous

improvement model\" and \"self assessment\" for online training and the
development of human resources. Topics

include:

**[Failure Mode and Effects Analysis]{.underline}**

In this course, employees will learn how to reduce risk, improve product
and process quality, and increase customer

satisfaction through the Failure Mode and Effects Analysis (FMEA). The
FMEA provides a structured approach to

identifying and prioritizing potential failure modes, taking action to
prevent and detect failure modes and making sure

mechanisms are in place to ensure ongoing process control.

**[Failure Mode and Effects Analysis Executive Overview]{.underline}**

In this course, employees will learn how to reduce risk, improve product
and process quality, and increase customer

satisfaction through the Failure Mode and Effects Analysis (FMEA). The
FMEA provides a structured approach to

identifying and prioritizing potential failure modes, taking action to
prevent and detect failure modes and making sure

mechanisms are in place to ensure ongoing process control.

**[FMEA for Beginners]{.underline}**

This introductory course presents a step-by-step method for conducting
Failure Mode and Effects Analysis (FMEA).

It defines the role, methodologies, and implementation of FMEAs as an
essential component of a preventive action

program. Participants will determine FMEA objectives, potential failure
cause and effect, assessment of risks, and

preventive action plans. This interactive course includes handouts,
practice exercises, job aids, product and process

examples, quizzes, and a free desk reference.

**[Hoshin Kanri: Visual Strategic Planning]{.underline}**

Management\'s top priorities are planning and ensuring that everyone is
working on the organization's key business

objectives. Hoshin Kanri is a tool that helps management successfully
realize these top priorities. This methodology is

one of the most powerful planning tools available to organizations
today, allowing for breakthrough innovations and

continuous improvement. It provides a method for creating a
comprehensive communication system between all

levels of employees, keeping everyone focused on top priorities in the
organization.Hoshin Kanri provides a step-by-

step strategic planning process, a deployment and review process for
change and continuous improvement. It is a

methodology that ties the vision and mission of an organization to the
goals and team activities of those working in the

organization. Organizations winning the prestigious Malcolm Baldrige
Award have predominately used Hoshin Kanri.

**[Improvement Tools & Techniques: Charts, Controls,]{.underline}**

The course is designed to provide quality practitioners, managers,
professionals, auditors and improvement team

members an understanding of basic quality tools and techniques. It may
be used for professional development or as a

refresher. The course covers Process Analysis and Control Tools,
Improvement Tools and Techniques, Sampling

Methods, Statistical Tools, Control Charts and Process Capability, and
Quality Savings. Besides normal testing, there is

a Problem Solving Team Case Study that students must review and be
tested on to pass the class. If you have taken

the Auditing Fundamentals III course, you should not take this class
because the same topics are covered. The class

consists of series of lessons, illustrations, diagrams, interactive
exercises, case study questions and quizzes. A desk

reference that covers all lessons and QualityWBT Glossary are included
in the class as pdf files. The class has a bank

of 101 multiple choice test questions and 11 case study questions.
Please note that if you are taking the class to be

quality engineer or or six sigma black belt, you will need in-depth
knowledge of statistical techniques that are beyond

the scope of this class.

**[Internal Auditing]{.underline}**

Internal audits are a key component of demonstrating to an
organization's senior management that the quality system

is both appropriate and effectively deployed. These audits are an
important component of all ISO based quality

standards. This course explores all facets of modern quality auditing,
looking at the steps in the audit cycle.

**[Internal Auditing Basics]{.underline}**

This course is designed to provide new auditors with a basic
understanding of how to conduct an internal audit. The

course covers the audit conventions for preparing, performing, and
reporting, and includes exercises such as writing

checklist questions and nonconformity statements. The lessons follow the
audit process from initial acceptance of the

audit assignment through reporting what was found. This is a beginning
auditing course for those who will be

conducting audits using any performance standard (such as ISO 9001, FDA
GMPs, FAA, QS-9000, ISO 14000,

HACCP, etc.). This course includes a desk reference that covers all
lessons and the QualityWBT Glossary as PDF

files.

**[Internal Auditing Executive Overview]{.underline}**

Internal audits are a key component of demonstrating to an
organization's senior management that the quality system

is both appropriate and effectively deployed. These audits are an
important component of all ISO based quality

standards. This course explores all facets of modern quality auditing,
looking at the steps in the audit cycle.

**[Introduction to Measurement and Calibration: 3 Day]{.underline}**

A thorough knowledge of measurement science is key to maintaining
quality standards. This course is designed to

help you master the principles and practices of metrology. The course
covers the basics to the advanced, including an

introduction to metrology, development and concerns, standards and
standardization, setting up and managing a

metrology system, and units of measure and instruments used in various
parameters. This course is intended for

anyone taking measurements or responsible for maintaining quality
including new hires, inspection personnel, and

management, or as a refresher for experienced technicians.

A final exam at the end of the course helps to document your learning
and mastery of metrology. Upon successful

completion, a certificate that includes test results, topics covered,
and a place for a supervisor\'s signature can be

printed. This provides required documentation while satisfying and
maintaining training requirements for ISO 17025

and 16949, FDA, FAA, and other industry quality standards.

**[Introduction to Measurement and Calibration: 5 Day]{.underline}**

A thorough knowledge of measurement science is key to maintaining
quality standards. This course is designed to

help you master the principles and practices of metrology. The course
covers the basics to the advanced, including an

introduction to metrology, development and concerns, standards and
standardization, setting up and managing a

metrology system, and units of measure and instruments used in various
parameters. This course is intended for

anyone taking measurements or responsible for maintaining quality
including new hires, inspection personnel, and

management, or as a refresher for experienced technicians.

A final exam at the end of the course helps to document your learning
and mastery of metrology. Upon successful

completion, a certificate that includes test results, topics covered,
and a place for a supervisor\'s signature can be

printed. This provides required documentation while satisfying and
maintaining training requirements for ISO 17025

and 16949, FDA, FAA, and other industry quality standards.

**[Introduction to Measurement and Calibration: 7 Day]{.underline}**

A thorough knowledge of measurement science is key to maintaining
quality standards. This course is designed to

help you master the principles and practices of metrology. The course
covers the basics to the advanced, including an

introduction to metrology, development and concerns, standards and
standardization, setting up and managing a

metrology system, and units of measure and instruments used in various
parameters. This course is intended for

anyone taking measurements or responsible for maintaining quality
including new hires, inspection personnel, and

management, or as a refresher for experienced technicians.

A final exam at the end of the course helps to document your learning
and mastery of metrology. Upon successful

completion, a certificate that includes test results, topics covered,
and a place for a supervisor\'s signature can be

printed. This provides required documentation while satisfying and
maintaining training requirements for ISO 17025

and 16949, FDA, FAA, and other industry quality standards.

**[Introduction to Six Sigma]{.underline}**

This overview course is designed to provide a broad understanding of the
Six Sigma improvement methodology,

concepts, and language. The Define-Measure-Analyze-Improve-Control
methodology is presented with case studies

and examples drawn from service, business process, and manufacturing
applications. The integration of Lean

Manufacturing and Six Sigma is also addressed. With a heavy practice
orientation, as much as a third of your time

will be spent working through interactive practice exercises and online
assessments.

This course is a multimedia, interactive learning experience, with audio
lectures, slide shows, virtual classroom

discussion, online notebook, toolbox, quizzes, glossary, and help
feature. All course content is available on demand

(asynchronous format), and can be started or stopped at any time to
provide maximum scheduling flexibility. Java-

based media delivery is employed to consume minimal bandwidth, and is
not blocked by most firewalls.

This course is designed as an introduction to Six Sigma concepts and
methodology. For a more thorough exploration

of Six Sigma practice and tools, consider the Six Sigma Yellow Belt
course.

**[ISO 17025 Compliance: 3 Day Access]{.underline}**

This course is designed to instruct and evaluate the user on basic
concepts of Uncertainty Management. You will be

able to understand and describe the terminology, concepts, and
procedures relating to ISO compliance and

uncertainty management including tolerances, specifications, accuracy,
uncertainty ratios, guardbanding, and

changes to and adjustment of inspection decision rules.

Upon successful completion, a certificate that includes test results,
topics covered, and a place for a supervisor\'s

signature can be printed. This provides required documentation while
satisfying and maintaining training

requirements for ISO 17025 and 16949, FDA, FAA, and other industry
quality standards.

**[ISO 17025 Compliance: 5 Day Access]{.underline}**

This course is designed to instruct and evaluate the user on basic
concepts of Uncertainty Management. You will be

able to understand and describe the terminology, concepts, and
procedures relating to ISO compliance and

uncertainty management including tolerances, specifications, accuracy,
uncertainty ratios, guardbanding, and

changes to and adjustment of inspection decision rules.

Upon successful completion, a certificate that includes test results,
topics covered, and a place for a supervisor\'s

signature can be printed. This provides required documentation while
satisfying and maintaining training

requirements for ISO 17025 and 16949, FDA, FAA, and other industry
quality standards.

**[ISO 17025 Compliance: 7 Day Access]{.underline}**

This course is designed to instruct and evaluate the user on basic
concepts of Uncertainty Management. You will be

able to understand and describe the terminology, concepts, and
procedures relating to ISO compliance and

uncertainty management including tolerances, specifications, accuracy,
uncertainty ratios, guardbanding, and

changes to and adjustment of inspection decision rules.

Upon successful completion, a certificate that includes test results,
topics covered, and a place for a supervisor\'s

signature can be printed. This provides required documentation while
satisfying and maintaining training

requirements for ISO 17025 and 16949, FDA, FAA, and other industry
quality standards.

**[ISO 9001 - A Business Improvement Tool]{.underline}**

This course introduces ISO 9001:2000 as a business improvement tool. You
will learn the process approach to

business, types of processes, required procedures and a quick look at
the registration process. The course exams the

philosophy behind a process-based system and how ISO 9001 provides a
solid tool to manage a business system. You

will learn how using performance metrics pushes a business system for
continual improvement.

This course is designed for managers, development and implementation
leaders, and team members who are be

responsible for creating a business management system based on the
principles of ISO 9001:2000.

**[ISO 9001:2000 Executive Overview]{.underline}**

This course will introduce ISO 9000, the international quality system
that has been used to standardize quality system

requirements worldwide. Participants will get the most out of this
course if they have a basic understanding of their

organization's business practices, products and customers.

**[ISO 9001:2K Delta Training]{.underline}**

The purpose of this course is to provide auditors, quality managers, and
business team leaders with a knowledge and

understanding of principles and practices of auditing quality management
systems to ISO 9001:2000. The course

clearly contrasts the differences in requirements between ISO 9001:1994
and ISO 9001:2000, relates the Eight

Quality Management Principles to ISO 9001, and interprets the concepts
and terminology of the new standard. The

training promotes the process approach for planning and conducting
audits. The course is based on the final published

ISO 9001:2000 International Standard (IS).

This online training course ISO 9001:2K Delta Training (Part I) and the
ISO 9001 Individual Studies course (Part II)

available from QualityWBT Center for Education are approved as a
\"pair\" by the Registrar Accreditation Board

(RAB) for ISO 9001:2000 transition training for RAB-certified QMS
auditors, during the transition period, which

ended December 15, 2003. Taken together the two online courses covered
all the transition training objectives set by

the RAB National Accreditation Program (NAP) and IATCA. The certificate
(for parts I and II) display the RAB,

IATCA and IACET approvals.

This course is designed for those who have prior understanding of the
ISO 9001 or ISO 9002 standards.

**[ISO Lesson Guide: 9001 Made Easy]{.underline}**

This course clearly explains the fundamental concepts and controls for
ISO 9001:2000. It is ideal for managers,

supervisors, and employees who are not directly responsible for auditing
to the ISO 9001 standard but need to know

about the quality management system standard. It is designed to provide
an understanding of the ISO 9001 quality

management system requirements, process approach, and quality management
principles. The class was designed

using simple, easy to understand language and includes job aids such as
the ISO 9001 Conspectus, an ISO 9001

Checklist and a free ISO Lesson Guide 2000 book.

**[ISO Requirements from A to Z]{.underline}**

This course is designed for auditors, supervisors, and managers who want
to learn about ISO 9001 requirements,

interpret the ISO 9001 standard, and apply ISO 9001 to their work
situation. It is based on the ISO 9001 portion of a

certified lead auditor class. The course includes online access to ISO
9000 and ISO 9001 standards, and several

downloadable handouts including an ISO 9001 Checklist, a student
textbook and study tips.

**[Lean Six Sigma Black Belt]{.underline}**

On-Line Lean Six Sigma training in the complete ASQ Black Belt Body of
Knowledge. The course can be used for

Black Belt training or as preparation for the ASQ Black Belt
certification exam. This course covers the Six Sigma D-

M-A-I-C methodology with integrated Lean tools and techniques, with all
content available online in an asynchronous

format. Lean content includes coverage of: Value Stream Mapping,
Continuous Flow & Little's Law, Level-loaded

Processing, Quick Changeovers, Pull Scheduling Systems, 5-S,
Standardized Work, Kaizen and Total Productive

Maintenance (TPM). Numerous case studies and examples focus on Service,
Business Process, and Manufacturing

applications. The Design of Experiments module uses Design-Ease software
from Stat-Ease, a user-friendly

alternative for the design and analysis of experiments, and also
includes downloadable Excel templates (a Minitab

supported version is also available through the course catalog). With a
heavy practice orientation, as much as 1/2 of

your time will be spent working through interactive practice exercises
and online assessments. Green Belt is NOT a

prerequisite.

This course is a multimedia, interactive learning experience with audio
lectures, slide shows, virtual classroom

discussion, online notebook, toolbox, quizzes, glossary, and help
feature. Media components are designed to consume

minimal bandwidth and are not blocked by most firewalls. Included with
the course is the book DOE Simplified by

Anderson & Whitcomb and Design-Ease® software from Stat-Ease®.

**[Lean Six Sigma Black Belt with Minitab]{.underline}**

On-Line Lean Six Sigma training in the complete ASQ Black Belt Body of
Knowledge. The course can be used for

Black Belt training or as preparation for the ASQ Black Belt
certification exam. This course covers the Six Sigma D-

M-A-I-C methodology with integrated Lean tools and techniques, with all
content available online in an asynchronous

format. Lean content includes coverage of: Value Stream Mapping,
Continuous Flow & Little's Law, Level-loaded

Processing, Quick Changeovers, Pull Scheduling Systems, 5-S,
Standardized Work, Kaizen and Total Productive

Maintenance (TPM). Numerous case studies and examples focus on Service,
Business Process, and Manufacturing

applications. This course is designed to support Minitab data analysis
software (must be purchased separately), and

also includes downloadable Excel templates. Minitab support includes
numerous interactive simulations of typical

Minitab calculations. With a heavy practice orientation, as much as 1/2
of your time will be spent working through

interactive practice exercises and online assessments. Green Belt is NOT
a prerequisite. Course access period is 365

days.

This course is a multimedia, interactive learning experience with audio
lectures, slide shows, virtual classroom

discussion, online notebook, toolbox, quizzes, glossary, and help
feature. Media components are designed to consume

minimal bandwidth and are not blocked by most firewalls.

**[Lean Six Sigma Black Belt-Financial Services Version]{.underline}**

On-Line Lean Six Sigma training in the complete ASQ Black Belt Body of
Knowledge.

Six Sigma DMAIC methodology with integrated Lean tools and techniques,
with all content available online in an

asynchronous format. This version of the Lean Six Sigma Black Belt
course is a "financial services" version, focusing

on process improvement on service-oriented processes found in financial
industries, including facility insurance,

mortgage lending, banking, and administrative functions common to
corporate operations. The financial version of the

Lean Six Sigma Black Belt course retains examples include customer
service processes, or that do not lend

themselves to financial administration applications. Lean content
includes: Value Stream Mapping, Continuous Flow

& Little's Law, Level-loaded Processing, Quick Changeovers, Pull
Scheduling Systems, 5-S, Standardized Work,

Kaizen and Total Productive Maintenance (TPM). The Design of Experiments
module uses Design-Ease software

from Stat-Ease, and also includes downloadable Excel templates. Half of
your time will be spent working through

interactive practice exercises and online assessments. Green Belt is NOT
a prerequisite. This course is a multimedia,

interactive learning experience with audio lectures, slide shows,
virtual classroom discussion, online notebook, toolbox,

quizzes, glossary, and help feature. Media components are designed to
consume minimal bandwidth and are not

blocked by most firewalls. Included with the course is the book DOE
Simplified by Anderson & Whitcomb and

Design-Ease® software from Stat-Ease®.

**[Lean Six Sigma Black Belt-Healthcare Version]{.underline}**

On-Line Lean Six Sigma training in the complete ASQ Black Belt Body of
Knowledge.

This course covers the Six Sigma DMAIC methodology with integrated Lean
tools and techniques, all content in an

asynchronous format. The course design includes numerous case studies
and examples. This is a "healthcare"

version, which focuses the DMAIC approach on service-oriented processes
typically found in healthcare industries,

including facility operations, insurance, medical device manufacturing
and financial administration. Lean content

includes coverage of: Value Stream Mapping, Continuous Flow & Little's
Law, Level-loaded Processing, Quick

Changeovers, Pull Scheduling Systems, 5-S, Standardized Work, Kaizen and
Total Productive Maintenance (TPM).

The Design of Experiments module uses Design-Ease software from
Stat-Ease, a user-friendly design and analysis

of experiments, and also includes downloadable Excel templates. Your
time will be spent working through interactive

practice exercises and online assessments. Green Belt is NOT a
prerequisite.

**[Lean Six Sigma Black Belt-Minitab Supported-Financial]{.underline}**

This course provides comprehensive training in the complete ASQ Black
Belt Body of Knowledge.

The Define-Measure-Analyze-Improve-Control methodology is presented with
numerous case studies and examples

drawn from service, business process, and manufacturing applications.
Including facility insurance, mortgage

lending, and banking, and administrative functions common to corporate
operations. The financial course retains

examples that are commonly experienced, e.g., customer service
processes, or that do not lend themselves to

financial administration applications, e.g., gage repeatability and
reproducibility assessments. Other concepts in this

course include value stream mapping, Takt time, line balancing,
standardized work, continuous flow, Little's Law,

Kaizen, quick changeovers, and pull scheduling. This course is designed
to support Minitab data analysis software

(must be purchased separately), and also includes downloadable Excel
templates. Half of your time is spent working

through interactive practice exercises and online assessments.

**[Lean Six Sigma Black Belt-Minitab Supported-Healthcare]{.underline}**

This course provides comprehensive training in the complete ASQ Black
Belt Body of Knowledge. The course can be

used for Black Belt training or as preparation for the ASQ Black Belt
certification exam.

The Define-Measure-Analyze-Improve-Control methodology is presented with
numerous case studies and examples

drawn from service, business process, and manufacturing applications.
This version of the Lean Six Sigma Black Belt

course is a "healthcare" version, which focuses the DMAIC approach to
process improvement on service-oriented

processes typically found in healthcare industries, including facility
operations, insurance, medical device

manufacturing and financial administration, to name a few. The
healthcare version of the Lean Six Sigma Black Belt

course retains selected manufacturing-oriented exercises and quiz
questions for coverage of those Six Sigma Black

Belt topics that do not lend themselves to specific healthcare service
applications, e.g., gage repeatability and

reproducibility assessments. Selected Lean Manufacturing and System
Dynamics concepts are integrated with Six

Sigma in this course, including value stream mapping, Takt time, line
balancing, standardized work, continuous flow,

Little's Law, Kaizen, quick changeovers, and pull scheduling. This
course is designed to support Minitab data analysis

software (must be purchased separately), and also includes downloadable
Excel templates. Minitab support includes

numerous interactive simulations of typical Minitab calculations.
Because it\'s designed with a heavy practice

orientation, as much as half of your time is spent working through
interactive practice

**[Lean Six Sigma Green Belt]{.underline}**

This course is designed to provide an understanding of the Lean Six
Sigma Green Belt areas of knowledge.

The Define-Measure-Analyze-Improve-Control methodology is presented with
numerous case studies and examples

drawn from service, business process, and manufacturing applications.
Selected Lean Manufacturing and System

Dynamics concepts are integrated with Six Sigma in this course,
including value stream mapping, Takt time, line

balancing, standardized work, continuous flow, Little's Law, Kaizen,
quick changeovers, and pull scheduling. Because

the course design has a heavy practice orientation, as much as half of
your time is spent working through interactive

practice exercises and online assessments.

This course is a multimedia, interactive learning experience with audio
lectures, slide shows, virtual classroom

discussion, online notebook, toolbox, quizzes, glossary, and help
feature. Media components are designed to consume

minimal bandwidth and are not blocked by most firewalls

**[Lean Six Sigma Green Belt for Financial Services]{.underline}**

This course is designed to provide an understanding of the Lean Six
Sigma Green Belt areas of knowledge.

The Define-Measure-Analyze-Improve-Control methodology is presented with
numerous case studies and examples

drawn from service, business process, and manufacturing applications.
This version of the Lean Six Sigma Green Belt

course is a "financial services" version, which focuses the DMAIC
approach to process improvement on service-

oriented processes typically found in either financial industries,
including facility insurance, mortgage lending, and

banking, to name a few, or administrative functions common to corporate
operations. The financial services version

of the Lean Six Sigma Green Belt course also retains examples that are
not specific to financial services business but

are nevertheless commonly experienced, e.g., customer service processes.
Selected Lean Manufacturing and

System Dynamics concepts are integrated with Six Sigma in this course,
including value stream mapping, Takt time,

line balancing, standardized work, continuous flow, Little's Law,
Kaizen, quick changeovers, and pull scheduling.

Because the course design has a heavy practice orientation, as much as
half of your time is spent working through

interactive practice exercises and online assessments

**[Lean Six Sigma Green Belt-Healthcare Version]{.underline}**

This course is designed to provide an understanding of the Lean Six
Sigma Green Belt areas of knowledge.

The Define-Measure-Analyze-Improve-Control methodology is presented with
numerous case studies and examples

drawn from service, business process, and manufacturing applications.
This version of the Lean Six Sigma Green Belt

course is a "healthcare" version, which focuses the DMAIC approach to
process improvement on service-oriented

processes typically found in healthcare industries, including facility
operations, insurance, medical device

manufacturing and financial administration, to name a few. Selected Lean
Manufacturing and System Dynamics

concepts are integrated with Six Sigma in this course, including value
stream mapping, Takt time, line balancing,

standardized work, continuous flow, Little's Law, Kaizen, quick
changeovers, and pull scheduling. Because the course

design has a heavy practice orientation, as much as half of your time is
spent working through interactive practice

exercises and online assessments.

**[Measurement Systems Analysis]{.underline}**

Measurement Systems Analysis examines the nature of measurement systems
and the fundamental analyses used to

examine them. Participants will learn about the various studies that can
gage the extent of variation within

measurement results, and what the sources of the variation are. Sources
of variation can be found by analyzing a

measuring device's bias, linearity, stability, repeatability and
reproducibility.

**[Measurement Systems Analysis Executive Overview]{.underline}**

Measurement Systems Analysis examines the nature of measurement systems
and the fundamental analyses used to

examine them. Participants will learn about the various studies that can
gage the extent of variation within

measurement results, and what the sources of the variation are. Sources
of variation can be found by analyzing a

measuring device's bias, linearity, stability, repeatability and
reproducibility.

**[Measuring and Managing Customer Satisfaction: ISO 9001 &
Beyond]{.underline}**

This course is designed to provide an understanding of how to measure
customer satisfaction and manage a customer

satisfaction system. The course covers the three tools required by ISO
9001:2000: customer needs assessment,

customer satisfaction surveys, and complaint systems. It also shows how
to use the customer satisfaction system to

increase profits and revenues. You will discover what \"customer
satisfaction\" really means and be able to write your

own customer satisfaction plan. This course will help you ask the right
questions of the right people in the right way at

the right time and show you how to turn data into action. This course is
designed for managers and quality

professionals who need to assess, understand, develop, or maintain
customer satisfaction programs. This course

includes a desk reference that covers all lessons and the QualityWBT
Glossary as PDF files.

**[Mistake-Proofing]{.underline}**

This course introduces the fundamental concepts of the mistake-proofing
process. Mistake-proofing is a powerful

problem-solving technique that provides fast, accurate and effective
solutions for most manufacturing-related

problems. Its analysis methods can be used for all processes, whether
they are technical or transactional. By

following mistake-proofing practices, organizations can eliminate the
possibility of producing defects.

**[Mistake-Proofing Executive Overview]{.underline}**

This course introduces the fundamental concepts of the mistake-proofing
process. Mistake-proofing is a powerful

problem-solving technique that provides fast, accurate and effective
solutions for most manufacturing-related

problems. Its analysis methods can be used for all processes, whether
they are technical or transactional. By

following mistake-proofing practices, organizations can eliminate the
possibility of producing defects.

**[Process Auditing Techniques]{.underline}**

This course is focused on methods and techniques to conduct successful
quality, safety, and environmental process

audits. These techniques can be used by auditors who conduct internal
and external audits. Participants will follow

along a step-by-step process for utilizing process audit techniques
during the preparation, investigation, evaluation, and

reporting stages. A section on ISO 9001:2000 is included because of the
standard style changes and management

system design approach. However, the course is not specific to any
performance standard but ISO 9001 example

controls are used for convenience. This course includes a desk reference
that covers all lessons and the QualityWBT

Glossary as PDF files.

Students should have already completed a basic audit training class such
as Internal Auditing Basics or be an

experienced auditor.

**[Process Capability Analysis]{.underline}**

Process Capability is the process by which variation is studied. Process
capability is generally thought about in terms

of long-term variation. That is, the total inherent variation that can
be expected from the process over a long period of

time. Students will learn about the various types of process capability
studies and the circumstances under which to

choose one type of study over another.

**[Process Capability Analysis Executive Overview]{.underline}**

Process Capability is the process by which variation is studied. Process
capability is generally thought about in terms

of long-term variation. That is, the total inherent variation that can
be expected from the process over a long period of

time. Students will learn about the various types of process capability
studies and the circumstances under which to

choose one type of study over another.

**[Project Management Basics]{.underline}**

Project Management Basics (PM Basics™) teaches you the fundamentals of
project management across all areas of

\"A Guide to the Project Management Body of Knowledge\" (PMBOK® Guide).
Participants will learn and

understand key project management strategies, tools, and techniques.
Mastery is ensured through real-world

scenarios, video case studies, and key exercises built into each module
of PM Basics™. The program provides an

introduction to the important project planning techniques of objective
setting, scope definition, task analysis,

estimating, scheduling, role and responsibility assignment risk analysis
and organizational planning. Preformatted

forms and comprehensive reference information will provide useful tools
for future use.

**[Quality 101]{.underline}**

Also offered at colleges and universities across the country.ASQ\'s
Quality 101 self-directed learning program

introduces quality concepts and tools to employees new to quality and to
those with some previous background in

quality. Quality 101 is based upon ASQ\'s Body of Knowledge (BoK) for
the Certified Quality Improvement

Associate (CQIA) certification exam, and it is an excellent preparation
resource. Companies looking to satisfy basic

quality training requirements should consider this program, as well as
ASQ\'s Quality Basics, as an easy way to train

varied audiences.

**[Quality Function Deployment]{.underline}**

This course provides an introduction to the history, organizational
benefits, and methodology of quality function

deployment (QFD). Participants will understand a four-phase QFD process,
know how to calculate a phase I QFD

matrix, and be able to determine the data necessary for moving into
phases II, III, and IV in a QFD process. They

will also learn the basics needed to design robust products and
services, document process design strategies, and

create control and maintenance strategies.

This course consists of exercises, quizzes, a final exam, and a
certificate of completion. A downloadable student

workbook is included with examples of four-phase QFD projects, a set of
blank QFD matrices, an example of how to

use QFD methodologies for strategic planning (Hoshin planning), and a
bibliography.

**[Quality Tools]{.underline}**

This course is designed to teach team members and individuals about the
basic quality tools needed to identify and

analyze challenges within their organization. Participants become
acquainted with a simple quality model - Deming's

Shewhart Cycle - and then learn about tools to identify issues and to
analyze problems.

The quality tools included are brainstorming, nominal group techniques,
flow-charting, affinity diagrams, cause and

effect diagrams, force field analysis, dot plots, tree diagrams, Pareto
diagrams, scatter diagrams and prioritization

matrices. Participants learn the definition for each tool, when to use
it, how to use it, and specific guidelines and tips

for applying these powerful, yet simple, quality tools.

This course includes interactive exercises, quizzes, Excel templates, a
final exam, and a certificate of completion.

Participants receive a downloadable workbook containing team building
exercises, forms for team charters and

responsibility matrices, a list of key process questions to identify
issues, and a comprehensive team meeting

evaluation form.

**[Regression Analysis]{.underline}**

Regression analysis provides a quantitative relationship between two or
more variables that can be used for making

predictions. This course covers the basic elements of performing and
interpreting regressions. Students will learn how

to choose the right sort of regression for different data sets, how to
derive a regression from raw data, how to check to

see if the regression accurately reflects the relationship in the data
and how to make statistically relevant predictions

from the regression.

**[Regression Analysis Executive Overview]{.underline}**

Regression analysis provides a quantitative relationship between two or
more variables that can be used for making

predictions. This course covers the basic elements of performing and
interpreting regressions. Students will learn how

to choose the right sort of regression for different data sets, how to
derive a regression from raw data, how to check to

see if the regression accurately reflects the relationship in the data
and how to make statistically relevant predictions

from the regression.

**[Six Sigma - A Breakthrough Strategy]{.underline}**

The top priority for any organization today is maximizing overall
quality and achieving a high growth rate. Many

organizations still operate at around 3 Sigma, whereas the global
benchmark of business excellence is Six

Sigma.Achieving Six Sigma means reducing your cost of quality from 30%
of your turnover to less than 10% - a

mission-critical objective that every quality-conscious organization
must strive to achieve in order to remain globally

competitive and to attain best-in-class status.This CD has been
specially designed to significantly improve your

business performance. These time-tested applications have led to
remarkable financial results for many organizations

around the world. It will help you at all levels in your organization:

**[Six Sigma Black Belt]{.underline}**

This course provides comprehensive training in the complete ASQ Black
Belt Body of Knowledge. The course can be

used for Black Belt training or as preparation for the ASQ Black Belt
certification exam. The Define-Measure-

Analyze-Improve-Control methodology is presented with numerous case
studies and examples drawn from service,

business process, and manufacturing applications. Selected Lean
Manufacturing and System Dynamics concepts are

integrated with Six Sigma in this course. The Design of Experiments
module uses Design-Ease software from Stat-

Ease, a user-friendly alternative for the design and analysis of
experiments. Because it\'s designed with a heavy

practice orientation, as much as half of your time is spent working
through interactive practice exercises and online

assessments.

This course is a multimedia, interactive learning experience with audio
lectures, slide shows, virtual classroom

discussion, online notebook, toolbox, quizzes, glossary, and help
feature. Media components are designed to consume

minimal bandwidth and are not blocked by most firewalls. Included with
the course is the book DOE Simplified by

Anderson & Whitcomb and Design-Ease® software from Stat-Ease®.

**[Six Sigma Black Belt Using Minitab]{.underline}**

This course provides comprehensive training in the complete ASQ Black
Belt Body of Knowledge. The course can be

used for Black Belt training or as preparation for the ASQ Black Belt
certification exam. The Define-Measure-

Analyze-Improve-Control methodology is presented with numerous case
studies and examples drawn from service,

business process, and manufacturing applications. Selected Lean
Manufacturing and System Dynamics concepts are

integrated with Six Sigma in this course. This course is designed to
support Minitab data analysis software (must be

purchased separately), and also includes downloadable Excel templates.
Minitab support includes numerous

interactive simulations of typical Minitab calculations. Because it\'s
designed with a heavy practice orientation, as

much as half of your time is spent working through interactive practice
exercises and online assessments.

This course is a multimedia, interactive learning experience with audio
lectures, slide shows, virtual classroom

discussion, online notebook, toolbox, quizzes, glossary, and help
feature. Media components are designed to consume

minimal bandwidth and are not blocked by most firewalls.

**[Six Sigma Black Belt\--Financial Services Version]{.underline}**

This course provides comprehensive training in the complete ASQ Black
Belt Body of Knowledge. The course can be

used for Black Belt training or as preparation for the ASQ Black Belt
certification exam.

The Define-Measure-Analyze-Improve-Control methodology is presented with
numerous case studies and examples

drawn from service, business process, and manufacturing applications.
This version of the Lean Six Sigma Black Belt

course is a "financial services" version, which focuses the DMAIC
approach to process improvement on service-

oriented processes typically found in either financial industries,
including facility insurance, mortgage lending, and

banking, to name a few, or administrative functions common to corporate
operations. The financial version of the

Lean Six Sigma Black Belt course retains examples that are not specific
to financial services business but are

nevertheless commonly experienced, e.g., customer service processes, or
that do not lend themselves to financial

administration applications, e.g., gage repeatability and
reproducibility assessments. Selected Lean Manufacturing

and System Dynamics concepts are integrated with Six Sigma in this
course. The Design of Experiments module uses

Design-Ease software from Stat-Ease, a user-friendly alternative for the
design and analysis of experiments.

Because it\'s designed with a heavy practice orientation, as much as
half of your time is spent working through

interactive practice exercises and online assessments.

**[Six Sigma Black Belt-Healthcare Version]{.underline}**

This course provides comprehensive training in the complete ASQ Black
Belt Body of Knowledge. The course can be

used for Black Belt training or as preparation for the ASQ Black Belt
certification exam.

The Define-Measure-Analyze-Improve-Control methodology is presented with
numerous case studies and examples

drawn from service, business process, and manufacturing applications.
This version of the Six Sigma Black Belt

course is a "healthcare" version, which focuses the DMAIC approach to
process improvement on service-oriented

processes typically found in healthcare industries, including facility
operations, insurance, medical device

manufacturing and financial administration, to name a few. The
healthcare version of the Six Sigma Black Belt

course retains selected manufacturing-oriented exercises and quiz
questions for coverage of those Six Sigma Black

Belt topics that do not lend themselves to specific healthcare service
applications. Selected Lean Manufacturing and

System Dynamics concepts are integrated with Six Sigma in this course.
The Design of Experiments module uses

Design-Ease software from Stat-Ease, a user-friendly alternative for the
design and analysis of experiments.

Because it\'s designed with a heavy practice orientation, as much as
half of your time is spent working through

interactive practice exercises and online assessments.

**[Six Sigma Black Belt-Minitab Supported-Financial]{.underline}**

This course provides comprehensive training in the complete ASQ Black
Belt Body of Knowledge. The course can be

used for Black Belt training or as preparation for the ASQ Black Belt
certification exam. The Define-Measure-

Analyze-Improve-Control methodology is presented with numerous case
studies and examples drawn from service,

business process, and manufacturing applications. This version of the
Six Sigma Black Belt course is a "financial

services" version, which focuses the DMAIC approach to process
improvement on service-oriented processes

typically found in either financial industries, including facility
insurance, mortgage lending, and banking, to name a

few, or administrative functions common to corporate operations. The
financial version of the Six Sigma Black Belt

course retains examples that are not specific to financial services
business but are nevertheless commonly

experienced, e.g., customer service processes, or that do not lend
themselves to financial administration applications,

e.g., gage repeatability and reproducibility assessments. Selected Lean
Manufacturing and System Dynamics

concepts are integrated with Six Sigma in this course. This course is
designed to support Minitab data analysis

software (must be purchased separately), and also includes downloadable
Excel templates. Minitab support includes

numerous interactive simulations of typical Minitab calculations.
Because it\'s designed with a heavy practice

orientation, as much as half of your time is spent working through
interactive practice exercises and online

assessments.

**[Six Sigma Black Belt-Minitab Supported-Healthcare]{.underline}**

This course provides comprehensive training in the complete ASQ Black
Belt Body of Knowledge. The course can be

used for Black Belt training or as preparation for the ASQ Black Belt
certification exam.

The Define-Measure-Analyze-Improve-Control methodology is presented with
numerous case studies and examples

drawn from service, business process, and manufacturing applications.
This version of the Six Sigma Black Belt

course is a "healthcare" version, which focuses the DMAIC approach to
process improvement on service-oriented

processes typically found in healthcare industries, including facility
operations, insurance, medical device

manufacturing and financial administration, to name a few. The
healthcare version of the Six Sigma Black Belt

course retains selected manufacturing-oriented exercises and quiz
questions for coverage of those Six Sigma Black

Belt topics that do not lend themselves to specific healthcare service
applications. Selected Lean Manufacturing and

System Dynamics concepts are integrated with Six Sigma in this course.
This course is designed to support Minitab

data analysis software (must be purchased separately), and also includes
downloadable Excel templates. Minitab

support includes numerous interactive simulations of typical Minitab
calculations. Because it\'s designed with a heavy

practice orientation, as much as half of your time is spent working
through interactive practice exercises and online

assessments.

**[Six Sigma Green Belt]{.underline}**

This course is designed to provide an understanding of the Six Sigma
Green Belt areas of knowledge. The Define-

Measure-Analyze-Improve-Control methodology is presented with numerous
case studies and examples drawn from

service, business process, and manufacturing applications. Selected Lean
Manufacturing and System Dynamics

concepts are integrated with Six Sigma in this course. Because it\'s
designed with a heavy practice orientation, as

much as half of your time is spent working through interactive practice
exercises and online assessments.

This course is a multimedia, interactive learning experience with audio
lectures, slide shows, virtual classroom

discussion, online notebook, toolbox, quizzes, glossary, and help
feature. Media components are designed to consume

minimal bandwidth and are not blocked by most firewalls.

**[Six Sigma Green Belt- Financial Services Version]{.underline}**

This course is designed to provide an understanding of the Six Sigma
Green Belt areas of knowledge.

The Define-Measure-Analyze-Improve-Control methodology is presented with
numerous case studies and examples

drawn from service, business process, and manufacturing applications.
This version of the Six Sigma Green Belt

course is a "financial services" version, which focuses the DMAIC
approach to process improvement on service-

oriented processes typically found in either financial industries,
including facility insurance, mortgage lending, and

banking, to name a few, or administrative functions common to corporate
operations. The financial version of the Six

Sigma Green Belt course retains examples that are not specific to
financial services business but are nevertheless

commonly experienced, e.g., customer service processes. Because the
course design has a heavy practice

orientation, as much as half of your time is spent working through
interactive practice exercises and online

assessments. This course is a multimedia, interactive learning
experience with audio lectures, slide shows, virtual

classroom discussion, online notebook, toolbox, quizzes, glossary, and
help feature. Media components are designed to

consume minimal bandwidth and are not blocked by most firewalls.

**[Six Sigma Green Belt-Healthcare Version]{.underline}**

This course is designed to provide an understanding of the Six Sigma
Green Belt areas of knowledge.

The Define-Measure-Analyze-Improve-Control methodology is presented with
numerous case studies and examples

drawn from service, business process, and manufacturing applications.
This version of the Lean Six Sigma Green Belt

course is a "healthcare" version, which focuses the DMAIC approach to
process improvement on service-oriented

processes typically found in healthcare industries, including facility
operations, insurance, medical device

manufacturing and financial administration, to name a few. Because the
course design has a heavy practice

orientation, as much as half of your time is spent working through
interactive practice exercises and online

assessments.

**[Six Sigma Yellow Belt]{.underline}**

This course is designed to provide a broad understanding of the Six
Sigma improvement methodology, concepts, and

language, along with a complete toolbox of basic process improvement
methods applied within a Six Sigma

framework, including basic Statistical Process Control Charts. The
course is targeted at a wide audience of Six Sigma

team members who need familiarity with the overall process and the basic
process improvement tools.

The Define-Measure-Analyze-Improve-Control methodology is presented with
case studies and examples drawn

from Service, Business Process, and Manufacturing applications. The
integration of Lean Manufacturing and Six

Sigma is also addressed. Because it\'s designed with a heavy practice
orientation, as much as a third of your time will

be spent working through interactive practice exercises and online
assessments.

This course is a multimedia, interactive learning experience, with audio
lectures, slide shows, virtual classroom

discussion, online notebook, toolbox, quizzes, glossary, and help
feature. All course content is available on demand

(asynchronous format), and can be started or stopped at any time to
provide maximum scheduling flexibility. Java-

based media delivery is employed to consume minimal bandwidth, and is
not blocked by most firewalls.

**[Six Sigma Yellow Belt-Financial Services Version]{.underline}**

This course is designed to provide a broad understanding of the Six
Sigma improvement methodology, concepts, and

language, along with improvement methods including basic Statistical
Process Control Charts.

The Define-Measure-Analyze-Improve-Control methodology is presented with
case studies and examples drawn

from service, business process, and manufacturing applications. This
version of the Six Sigma Yellow Belt course is a

"financial services" version, which focuses on either financial
industries, including insurance, mortgage lending, and

banking, or administrative functions common to corporate operations. The
integration of Lean Manufacturing and Six

Sigma is also addressed. A third of your time will be spent working
through interactive practice exercises and online

assessments.

**[Six Sigma Yellow Belt-Healthcare Version]{.underline}**

This course is designed to provide a broad understanding of the Six
Sigma concepts including basic Statistical Process

Control Charts. It provides overall process and basic process
improvement tools.

The Define-Measure-Analyze-Improve-Control methodology is presented with
case studies and examples drawn

from service, business process, and medical device manufacturing
applications. The course focuses on process

improvement found in healthcare industries, including facility
operations, insurance, and financial administration. The

service-oriented content provides a transactional context for the
instruction. A third of your time will be spent

working through interactive practice exercises and online assessments.

**[SPC-TIP Advanced-Online]{.underline}**

This course is designed for people working in manufacturing or
transactional processes who need more advanced

SPC-related training. You will understand how to assess process
capability using both variables and attribute data. The

course also includes an overview of Design of Experiments (DOE) which
provides an understanding of how to

structure designed experiments and apply this understanding in planning
and conducting DOEs.

Topics Include:

Introduction to Process Capability

Using Normal Curves

Process Capability Assessments

Introduction to DOE

Application of DOE

**[SPC-TIP Basics-Online]{.underline}**

This course is designed for operators and supervisors of manufacturing
or transactional processes who need a

complete, yet basic understanding of Statistical Process Control (SPC).
You will understand how to work on an SPC

team to rid your process of special causes of variation and to avoid
unnecessary adjustment to the process. The

course explains methods for selecting which parameters to control and
which type of control chart to use.

Topics Include:

SPC and Variation

Pictures of Numbers

Introduction to Control Charts

Selecting Parameters

Types of Control Charts

Setting Up and Using a Control Chart

**[SPC-TIP Comprehensive-Online]{.underline}**

This course combines all of the content from SPC-TIP Basics-Online™ and
SPC-TIP Advanced-Online™.

Topics Include:

SPC and Variation

Pictures of Numbers

Introduction to Control Charts

Selecting Parameters

Types of Control Charts

Setting Up and Using a Control Chart

Introduction to Process Capability

Using Normal Curves

Process Capability Assessments

Introduction to DOE

Application of DOE

**[Strategies for Becoming a Customer-Focused
Organization]{.underline}**

Customer focus" is the first quality management principle of the ISO
9000:2000 standards.

"Commitment to customers" is just rhetoric or a slogan unless a company
develops an active program for its

implementation.In today's fiercely competitive market, today's
breakthrough product or service is tomorrow's undifferentiated

commodity. One absolute certainty about customer behavior is that our
customers will continue to demand more for

less. They will have to be given more quality, more service, more choice
and most importantly, more innovation in

times to come.The survival and growth of any organization clearly
depends on its ability to continuously satisfy the ever-increasing

demands of the customer. In the absence of the right strategies, many
organizations are constantly losing their market

share and suffering decline in their overall business performance.

**[SWOT (Organizational Strengths, Weaknesses,]{.underline}**

Be part of a successful SWOT team! To reach a desired level of success,
every organization must be able to use its

strengths and learn from its weaknesses. This course teaches a
comprehensive approach to conducting a full-scale

analysis of an organization's Strengths, Weaknesses, Opportunities and
Threats.Students will use the entire analysis process, from conducting
an Environmental Scan to using the powerful matrix model TOWS (Threats,
Opportunities, Weaknesses, and Strengths), in order to determine ideal
organizational strategies. Participants receive an online workbook that
serves as reinforcement for the future and as a comprehensive template
for conducting a SWOT Analysis.

**[TS 16949 Introduction]{.underline}**

This course introduces you to ISO/TS 16949:2002 quality management
systems. This class applies to organizations in

the automotive industry. The course is designed for personnel who need
to understand the scope of the new

requirements in TS 16949, who are members of a team for transitioning to
TS 16949 or who are developing a TS

16949 quality management system for the first time. Class deliverables
include: A PowerPoint slide presentation that

follows the class and a printable desk reference that includes all text.
The PowerPoint slides can be used to present the

overview portion of the class to others.

**[TS 16949 Introduction and ISO 9001 Transition
Worksheet]{.underline}**

This course introduces you to ISO/TS 16949:2002 and is a project guide
for transitioning from ISO 9001:2000 quality

management systems. This class applies to organizations in the
automotive industry. The course is designed for

personnel who need to understand the scope of the new requirements in TS
16949, who are members of a team for

transitioning from ISO 9001:2000 or who are developing a TS 16949
quality management system for the first time.

The class features a conversion from ISO 9001:2000 to ISO/TS 16949
worksheet to be used for transition project

planning. Other deliverables include: A PowerPoint slide presentation
that follows the class, ISO 9001:2000 Checklist,

and a printable desk reference that includes all text. The PowerPoint
slides can be used to present the overview

portion of the class to others.

**[TS 16949 Introduction and QS 9000 Transition Worksheet]{.underline}**

This course introduces you to ISO/TS 16949:2002 and is a project guide
for transitioning from QS-9000 quality

management systems. This class applies to organizations in the
automotive industry. The course is designed for

personnel who need to understand the scope of the new requirements in TS
16949, who are members of a team for

transitioning from QS-9000 or who are developing a TS 16949 quality
management system for the first time. The

class features a conversion from QS-9000 to ISO/TS 16949 worksheet to be
used for transition project planning. Other

deliverables include: A PowerPoint slide presentation that follows the
class and a printable desk reference that

includes all text. The PowerPoint slides can be used to present the
overview portion of the class to others.

**[Voice of the Customer]{.underline}**

In any product or service development endeavor, listening to the Voice
of the Customer is critical to how well market

needs are met. This course covers the basics of how to gather customer
data and the different methodologies needed

to analyze customer input. Participants will gain an appreciation of the
importance of understanding the customer

needs, in the customer\'s own words.

This course consists of exercises, quizzes, a final exam, and a
certificate of completion. A downloadable workbook

includes numerous forms to make the initial contact with customers more
effective. It includes a customer selection

matrix, demographic surveys, phone scripts, contact letters, 95 customer
focus group questions, sample interview

guides, competitor analysis forms, environmental mapping sheets, data
validation forms.

**[Public Course/On-Site Descriptions]{.mark}**

**[16-Hour ISO 9001:2000 Lead Auditor Training]{.underline}**

To become a lead auditor: If you satisfactorily achieve the required
pass points for the written

examination and the required minimum grading for the continuous
assessment, you will receive a

\"Successful Completion\" certificate to demonstrate that you have met
the training requirement for

individual QMS auditor certification by the RABQSA. Before becoming a
Lead Auditor, there are

also professional requirements that must be met, including conducting a
number of verifiable

audits, educational requirements, workplace experience, and sponsorship.

This RABQSA certified course meets the training requirements for RABQSA
Quality

Management Systems Lead Auditors, Auditors and Provisional Auditors with
ASQ CQA status.

This course makes extensive use of student activities and case studies
to help students fully

understand the requirements of auditing to the ISO 9001:2000 standard.
Lecture time is held to a

minimum providing students time to learn and then practice their newly
acquired skills in real-life

audit situations that assure that students are prepared to conduct
effective audits. The

ANSI/ISO/ASQ Q9001:2000 Quality Management Standard Requirements are
included with this

course.

**[Accelerating Project Success]{.underline}**

In this highly participative three-day course, participants will work in
a team on a real-life case

and develop their own project plan. This case-study simulation
methodology is highly effective in

transferring skills and ensures that the participants not only learn
about project management, but

also have an opportunity to apply these new project management skills to
an actual project.

Participants will leave the workshop with the knowledge and skills to
successfully manage their

own projects from beginning to end. (Three day course)

**[Advanced Facilitation Skills]{.underline}**

Facilitation skills and behaviors are key components in the
transformation of a company to a more

empowered culture that produces better results. Invaluable for
professionals with occupational or

educational experience in facilitation, this course emphasizes self- and
peer-assessment against

competencies identified as required of exemplary advanced facilitators.
You will explore a

variety of the complex situations in which facilitators must make
judgment calls and utilize

interactive case studies and scenarios with practical application to all
occupational areas. Learn

how to use innovative tools, techniques, and resources that support the
advanced facilitative

process. (Three day course)

**[Advanced Supply Chain Management]{.underline}**

Supply Chain Management is a key element in many enterprise wide cost
reduction initiatives, and

has significant impact on quality professionals and others. This
informative two-day course

provides general exposure to the key strategies and tactics involved in
Supply Chain Management.

Attendees will be introduced to the building blocks, functions, business
processes, performance

metrics, and decisions involved in managing a contemporary supply chain.

**[After the Audit: Continual Improvement from the Audit]{.underline}**

This course guides you through the steps for continual improvement in
the audit process. The new

ISO 9001 requires organizations to continually improve. We will present
methods and techniques

that can be used to maximize audit program benefits for your
organization. The course will take

you through the after-the-audit process of effective reporting,
corrective action, and management

for improvement.

**[ASQ IWA and Healthcare Train-the-Trainer/Coach]{.underline}**

ISO (International Organization for Standardization) received a proposal
from the United States for

a guidance document on implementing the ISO 9000 quality management
standards in the health

care sector. It concerned health care sector-specific guidelines based
on ISO 9004:2000, Quality

management systems- Guidelines for performance improvements, which is
published ISO's first

Industry Workshop Agreement.

This proposal and the subsequent IWA was a spin-off of ISO's successful
cooperation with the

automotive industry in the United States and Europe to develop the ISO
Technical Specification,

ISO/TS 16949. This document specified the requirements for automotive
industry suppliers. As

major employers the automotive industry have a strong interest in
healthcare programs and well

run health care establishments.

ASQ, ASQ's Healthcare Division, and others have partnered to bring you
this opportunity to learn

about IWA (International Workshop Agreement) and to share that learning
with others. This four-

day class includes the two-day "Understanding the IWA" course followed
by two days of "How

to Train and Coach" fundamentals. Master Trainers will act as your
trainers, coaches, and

mentors as you learn to understand and learn to train the concepts of
the IWA. Through this

activity- based program, you'll sharpen your training skills to
confidently train and coach the

IWA.

**[ASQ IWA for Health Care Trainer/Coach]{.underline}**

ASQ and ASQ's Health Care Division have partnered to bring you this
opportunity to learn about

IWA (International Workshop Agreement) and to share that learning with
others. This four-day

class includes the two-day \"Understanding and Implementing the IWA:
course followed by two

days of \"How to Train and Coach\" fundamentals. Master trainers will
act as your trainers,

coaches, and mentors as you learn to understand and learn to train
others in the concepts of the

IWA. Through this activity-based program, you'll sharpen your training
skills to confidently train

and coach others in the IWA.

**[Auditor / Lead Auditor for ISO/TS 16949]{.underline}**

Learn how to assess compliance with ISO 9001:2000 and ISO/TS 16949:2002
from the industry

experts. Based on our ISO 9001:2000 RABQSA-certified IATCA QMS lead
auditor training

course, this interactive version covers the ISO/TS 16949:2002 and ISO
9001:2000 requirements for

quality management systems. This intensive five-day program discusses
background of the ISO

9000 and ISO/TS 16949 standards, and will go throughout every phase of
the audit-from planning

to conducting a follow-up so you will be able to lead your own audits
effectively. For ISO/TS

16949:2002-registered organizations or those beginning the
compliance/registration process, this

ISO/TS 16949:2002 Certified Lead Auditor training is the program to
fulfill your auditor training

requirements. This program includes mandatory evening sessions for the
first four nights,

concluding with a two-hour final exam. Some familiarity with the ISO
9001 or ISO/TS 16949 is

suggested.

**[Auditor/Lead Auditor Training for ISO 13485 (RABQSA]{.underline}**

This training course features workshops tailored to the working
environment of the medical device

industry. Discussions include ISO 13485 Medical devices -- Quality
management systems ---

requirements for regulatory purposes, as well as ISO 9001:2000.
Workshops reinforce key topics

including documentation audits, auditor interpretations, opening and
closing meetings, checklists,

listening and questioning techniques, and nonconformance reports.

This training course is an RABQSA-certified course and meets the
training requirements for

certification of individual QMS Auditors, QMS Senior Auditors and QMS
Lead Auditors.

"Successful completion" satisfies the training requirements for
individual auditor certification by

accrediting bodies such as IRCalifornia, RABQSA, JAB, and CRBA. To
attain registration as QMS

Senior Auditor, QMS Auditor, or QMS Lead Auditor, you must pass the
written final examination,

earn a passing grade in the course continuous assessments and meet
prescribed professional

requirements which include completing a number of actual audits.here are
mandatory evening

sessions the first four nights, concluding with a two-hour final exam.

**[Baldrige in the Nonprofit and Government Sectors]{.underline}**

Better, faster, cheaper. Does the private sector have a "corner on the
market" for performance

excellence? Can the non-profit and public sectors truly compete with
global Fortune 500

companies or those that are considered world-class performers? The
answer is resoundingly Yes,

by using the proven Baldrige performance excellence criteria. This
course is designed for leaders

of not-for-profit and public sector organizations seeking an
understanding of the Baldrige criteria

and assessment process. Participants will be introduced to the entire
Baldrige process, with a

specific emphasis on demonstrating interactively, why and how this
management framework can

be applied today across-the-board in non-profit and government agencies,
within the United States

**[Best Practices in Service Quality Measurement]{.underline}**

Companies have always struggled to balance the conflicting demands of
providing excellent

service versus improving company results. In the 1980's the quality
movement gave rise to

customer satisfaction measurement programs. In the 1990's, the thinking
evolved to focus on

customer value and retention, instead of solely on satisfaction. Today,
there is a renewed interest

in identifying the aspects of a customer's experience that most
influence that customer's future

purchase intentions; and then tracking whether intentions translate into
actual buying behavior.

This course will provide an overview of service quality measurement and
how service quality is

related to customer satisfaction and retention.

**[Black Belt Quality Engineering Statistics]{.underline}**

This course provides a solid foundation in statistical tools for people
planning to participate in Six

Sigma Black Belt training. The course can also be used as a refresher of
statistical tools for the

ASQ Six Sigma Black Belt exam or Certified Quality Engineer exams (where
tools are common to

both exam bodies of knowledge.) This course also provides an overview of
the statistical tools

required for success as a quality engineer today.

**[Blended Six Sigma Green Belt Training for Healthcare]{.underline}**

Participants will learn the tools at the Six Sigma Green Belt
certificate level enabling them to

define, collect data, analyze, solve, and implement systems and
procedures that will improve the

quality of processes in their organizations and at the same time reduce
the costs of providing those

services. The Six Sigma approach emphasizes evidence-based analysis,
customer-driven results

and an efficient flow of products and services. Six Sigma has been
successfully applied in a

variety of settings to improve operations, including:• Emergency
Departments throughput

• Laboratory and Radiology cycle times

• Operating Suite productivity

• Drug discovery cycle times

• Supply chain management

• Claims adjudication cycle times and costs

• Infection rates and readmission lengths of stay, etc

**[Building a Great Service Culture]{.underline}**

Organizations striving to increase customer satisfaction face a big
challenge. An approach of

incremental improvement is insufficient to foster a change in the
culture of the organization. The

absence of a "great service culture" limits, and even undermines success
of customer satisfaction

improvement initiatives. The key objective for this course is to provide
participants with a working

understanding of the foundational elements of a strong culture for
service by providing tools,

examples and exercises to foster transformation to service excellence.

The content focus for this course will emphasize applications for the
business-to-business world

(B2B), both manufacturing and service, but will still be relevant for
those directly serving

consumer markets. The course is especially relevant for organizations
who seek to differentiate

themselves from competitors through higher levels of service
performance.

**[Building Software Quality Skills]{.underline}**

This course provides you with a solid foundation in the key knowledge
and skills needed to ensure

software quality. This course features topics like software quality
standards, basic software quality

tools applications, basic software engineering concepts, and
understanding the elements of

software audits and assessments. It also includes all key software
quality planning and life-cycle

activities.

**[Certified Calibration Technician Refresher]{.underline}**

This refresher course teaches the ASQ Certified Calibration Technician
Body of Knowledge

(BoK) to practitioners already experienced in the field of calibration.
Measurement uncertainty

and its calculation, laboratory accreditation requirements, and
measurement processes and

procedures are emphasized. The format of the course primarily consists
of measurement theories

discussions and the practices of calibration measurement.

**[Certified Manager of Quality / Organizational
Excellence]{.underline}**

The Certified Manager of Quality / Organizational Excellence refresher
training is a three-day

course designed and developed by ASQ's Quality Management Division. The
course is presented

in a way that reinforces current knowledge, re-introduces applications
that may not be used every

day, explains the rationale for use, and highlights sample questions,
both multiple choice and

constructed response.This course is a refresher and due to time
limitations is not intended to cover

all components of the body of knowledge in great depth.Note: this course
have pre-course reading

assignments required along with a practice test. Homework is also
assigned the first two evenings

of the course

**[Certified Quality Engineer - Exam Preparation Course]{.underline}**

This course provides a through overview of the quantitative method
topics covered in the body of

knowledge for ASQ's Certified Quality Engineer (CQE) exam (including the
topics most

commonly failed within the exam). In addition, an overview of the
management tools required for

effective performance as certified quality engineers is included. Each
topic is presented in a

practical, easy to follow manner that emphasizes the practical
application of the tools covered.

Participants will be given the opportunity to practice most quantitative
tools during class as well as

with optional homework exercises. A manual is provided to each attendee
(which can be used as

an exam reference book) with an appendix that includes all necessary
statistical tables. A

removable set of over 500 sample exam questions (with an answer key) is
included for exam

study purposes.

**[Certified Quality Manager Refresher]{.underline}**

The Certified Quality Manager refresher training is a three-day course
designed and developed

by ASQ's Quality Management Division. The course is presented in a way
that reinforces current

knowledge, re-introduces applications that may not be used every day,
explains the rationale for

use, and highlights sample questions, both multiple choice and
constructed response.

**[Constraint Management and Six Sigma]{.underline}**

Constraint theory is an integrated systems approach to management. This
course shows the

strategic and tactical application of constraint management concepts and
principles to production,

marketing and sales, purchasing, and financial management of typical
companies. Participants are

encouraged to bring notebook computers for direct participation in the
computer simulations.\*

(Two day course)

\*PC-compatible, minimum 486 MHz with color displays and enough open
disk storage for 3MB of

compressed files.

Note: A fundamental understanding of constraint theory is recommended.

**[Corrective Action]{.underline}**

This course provides a clear understanding of the nature and purpose of
Corrective Action. It

involves researching the cause of a problem, developing a plan,
deploying and ensuring that the

plan worked. It is a methodology for addressing problems throughout an
organization and for

realizing improvement

**[Customer-Supplier Partnerships:]{.underline}**

Learn how to make a dramatic impact on customer satisfaction levels,
boost quality, increase

profits, and enhance market share with customer-supplier partnerships in
this course. A copy of

the book, Supplier Certification: A Continuous Improvement Strategy is
included with this course.

**[Design for Six Sigma]{.underline}**

DFSS is a business process focused on improving profitability. Properly
applied, it generates the

right product at the right time at the right cost. Through its use of
product and team scorecards, it is

a powerful program management technique. DFSS is an enhancement to your
new product

development process, not a replacement for it. A documented,
well-understood and useful new

product development process is fundamental to a successful DFSS.
(excerpted from an article in

SS Forum Magazine)The Design for Six Sigma course provides the
framework, tools, and

processes to provide the student and his/her organization with a proven,
superior approach to

developing a new product and associated processes from inception to
production sign off.

**[Design of Experiments]{.underline}**

Success is no accident with Design of Experiments! Understand the
essentials of experimental

design and learn how to set up, conduct, and analyze two-level factorial
designed experiments.

**[Design of Experiments II: Process Modeling and]{.underline}**

This software-based course builds a foundation for investigating the
relationship between process

control handles and product characteristics. Also known as \"response
surface methodology,\" it

combines designed experiments and regression. Participants should have a
working knowledge of

basic statistics through the analysis of variance, and the basic
concepts of experimentation,

including the purposes and structure of factorial designs.

**[Developing and Implementing an ISO 9001 Quality]{.underline}**

This course introduces participants to ISO 9001 as a business
improvement tool. Participants learn

how to develop, implement, and maintain a quality management system
(QMS) in a service

industry environment. Through a series of exercises participants will
experience all the aspects of

implementation of a quality management system. The program briefly
addresses the registration

process.

Course Highlights

• Defining a quality system

• Process-based structure

• Documentation links

• Quality objectives drive business

• Implementing a QMS - 15 steps

• Maintain QMS through auditing

• Registration process

• Exercises

**[Developing and Implementing an ISO/TS 16949 Quality]{.underline}**

This course focuses on a complete review of ISO/TS 16949, the 15 steps
to implementing a quality

system and a full day of developing customer-oriented processes (COPs),
quality objectives and

auditing changes. Gain an understanding of the specifications\'
requirements and how to create

good policy, procedures and work instructions. Students will develop the
Level I Quality Manual,

Customer-Orientated Processes (COPs) and quality objectives for their
own organization. (Three-

day course)

**[Enterprise Process Mapping]{.underline}**

This course is a two-day course on using process mapping techniques and
tools for documenting

and analyzing individual processes or for developing enterprise-level
process maps that provide an

integrated view of how all aspects of a business work as a complete
system. The process mapping

approach and tools in this course can be used to develop process maps at
any level of complexity

and enables organizations to implement a very high impact,
well-integrated and cross-functional

systems approach to managing all aspects of their business.

**[Excellence in 8 Dimensions]{.underline}**

This fast-paced, provocative presentation is for executives and change
leaders wanting to achieve

business growth, strategic outcomes that customers value and innovation
that are envied by their

competitors.

Participants are provided with a powerful, but simple framework and
process that consistently

produces high results in the most challenging environments. By teaching
and applying a proven, "8

Dimensions" framework, companies are able to develop a structural
approach to develop and

deploy improvement initiatives that are customer focused. The 8
Dimensions framework

integrates known quality practices (cycle time reduction, six sigma,
lean enterprise, ISO, Baldrige,

etc.) and aligns them with the company's strategy, metrics, and customer
priorities.

**[Facilitating Continuous Improvement]{.underline}**

This course offers the two-fold opportunity for the participant to
deepen their understanding of

process improvement, tools and theory while receiving coaching and
practice in-group process

facilitation. The participant will present quality tools and processes
and facilitate peers in a safe

learning environment integrating adult learning theory and other aspects
of group process

applications. Through self-assessments, the participant will also gain
insight and build upon their

effectiveness toward the development of a project or plan they are
implementing in the near

future.

Participants should arrive with core knowledge of quality tools, and
continuous improvement such

as the PDSA cycle. The participants will use this knowledge and
experience to train and facilitate

the work of a group applying and integrating PDSA/tools/theory.

**[Facilitating Teams and Groups]{.underline}**

As organizations move toward team-based environments, employees at all
levels must have an

understanding of how teams work and how they can complement the overall
quality and

performance goals of the organization. In this course, attendees gain an
understanding of group

dynamics and how they affect the success of teamwork. They will learn
facilitation skills to

increase meeting effectiveness, including communication and conflict
resolution techniques, and

how to develop critical team roles and responsibilities. Participants
learn how to guide groups

through a problem-solving process, using a variety of appropriate tools
and techniques.

**[FMEA, Design and Process]{.underline}**

This course is designed to be a hands-on session demonstrating how to
develop a FMEA.

Participants will learn how an FMEA is structured to improve a process
or design a product. Using

software, students will learn how to prepare a FMEA.

**[FRONT LINE: Excellence in Customer Service]{.underline}**

This program introduces and involves participants in practical concepts
designed to have service

reps view service from the customer's perspective and focus consistently
on enhancing service

delivery. Participants also become aware of the relationship with the
customer and what could

enhance or detract from that relationship including use of service
skills to match customer styles.

Participants explore how complaints and mistakes are opportunities to
increase customer loyalty.

Participants then learn options for dealing with angry customers and
stress. This two-day course is

a prerequisite for LEADING THE FRONT LINE: Keys to Excellence in
Customer Service

Management.

**[Guide to Process Improvement and Change]{.underline}**

Process improvement initiatives are not new to organizations. However,
the application of a

systematic approach to change is changing the most prestigious companies
around the globe. The

quality techniques associated with managing business process have
virtually changed over night.

Added to that momentum for quality is the parameter of technology
driving innovation, global

competition, and outsourcing. The most successful organizations are
those that proactively harness

technology, processes and opportunities toward developing relationships
that add tangible benefits

to both customer and company. From the optimization of operational
efficiencies, to shorter cycle

time, to value added partnerships with premiere customers, the
philosophy and application of the

principles that underlie process improvement are modifying the very
nature and culture of the

organizations in which we work. Those who embrace process improvement
are in the best position

to realize success.

This course is designed to provide students with the topics, direction,
mentoring, and case studies

necessary to realize the advantages of process improvement.

**[Hospital Process FMEA]{.underline}**

This one-day lecture and workshop is designed to be a hands-on session
demonstrating how to

develop a Process FMEA. Participants learn how a FMEA is structured to
improve a process and

how to prepare a FMEA. Examine a case study of a Process FMEA
application at a Hospital. (One

day course)

**[Hospital System Failure Mode and Effects Analysis]{.underline}**

This two-day lecture and workshop is a hands-on demonstration of how to
develop process and

system FMEAs (Failure Mode and Effects Analysis). Participants will gain
the knowledge and

skills to conduct and complete a FMEA for specific hospital processes
and systems. Software is

used to assist the student in organizing and developing the FMEA. This
course will assist in meeting

JCAHO requirements. (Two day course)

**[How to Use ISO 9001 to Reduce the Risk from Sarbanes-]{.underline}**

Without a doubt, the Sarbanes-Oxley Law (SOX) is the single most
important piece of legislation

affecting corporate governance, financial disclosure, and the practice
of public accounting since

the U.S. securities laws of the early 1930s. Passed in response to
recent corporate financial

scandals (at Enron, WorldCom, and other organizations, which led to the
passage of the new

regulations) the CEOs and CFOs of public companies must now certify
their organization's

financial statements.

The risks in these regulations that top management often worries about
include an organization's

highly outsourced supply chains, government-mandated environmental
requirements, the effects

of homeland security on the timely supply of materials, and the delivery
of finished product. The

regulations mandate a system of internal controls to provide the
management of these risks.

Failure may mean civil suits or even jail time.

This one-day workshop will explain how elements of the Sarbanes-Oxley
Law can be supported

by the effective management and auditing of QMS and EMS systems. It will
show how the

requirements of ISO 9001:2000 (and ISO 14001:2004) support the system of
internal controls

mandated by the regulations, and how the QMS and EMS audits can be
combined with internal

financial audits to reduce the risks to an organization.

Case studies will be presented and a panel discussion will close the
workshop.

**[Implementing and Auditing an ISO 9000:2000 Quality]{.underline}**

This course focuses on a complete review of the ISO 9000:2000 standard,
the 14 implementation

steps, creating several level I policy statements and level II
procedures, and a full day of

examining the audit process and working with auditing through a case
study.

**[Implementing ISO 14000]{.underline}**

Assist your organization in designing and implementing an ISO 14001
Environmental Management

System (EMS) that meets the growing needs and requirements for an EMS.
This two-day course

is designed to demonstrate, in practical terms, how an Environmental
Management System within

an organization can be leveraged to meet emerging marketplace
requirements contained in ISO

14001 and help your organization gain a marketing advantage while
meeting regulatory

requirements

**[Implementing Statistical Process Control]{.underline}**

Roll up your sleeves for hands-on practice with a variety of SPC tools
including process capability

indexes, statistical distributions, and control charts for variables and
attributes.

**[Improving Business Performance: Using ISO 9000 as a]{.underline}**

ISO 9000 is about knowing and understanding your customers (internal and
external) and their

requirements, then ensuring that you meet those requirements! Whether
you want to improve

your quality system, minimize repetitive auditing by accrediting
organizations, or improve

subcontractors\' and/or vendors\' performance, this course is for you.

**[Improving Local Government using Quality Principles]{.underline}**

This three day course will clearly explain quality tools and how to
successfully apply them in the

local government sector. Included in the course will be a discussion of
strategic planning,

benchmarking with other community governments, budget metrics and
implementing continuous

improvement

**[Integrated Process Management:]{.underline}**

Continuous improvement meets the best of process management. This
hands-on course will show

you how to transform quality concepts into common-sense front-line
practices and implement

them in your organization. It integrates fundamental management
techniques, existing

improvement efforts, and basic management tools under a disciplined
approach for an improved

bottom line and greater customer satisfaction.

**[Integrating ISO 14001 and ISO 9001]{.underline}**

Assist your organization in realizing the existing synergy between an
environmental management

system (EMS) and a quality management system (QMS). This course is
designed to demonstrate,

in practical terms, how a quality management system within an
organization can be leveraged to

meet emerging marketplace requirements contained in ISO 14001 and help
your organization gain

a marketing advantage.

**[Internal Auditing for the Medical Device Industry]{.underline}**

Learn the necessary background to develop, implement, and audit an
internal quality system that

meets the requirements of ISO 9001:2000 and ISO 13485. This version of
our RABQSA-certified

QMS internal auditor course includes workshops tailored to meet the
medical device industry and

discussions of ISO 13485 medical devices-quality management systems
requirements for

regulatory purposes. Hands-on workshops reinforce the methods and
techniques discussed. There

is a one-hour exam on the last day.

This training course is certified by the RABQSA and satisfies the
training requirement for

individuals seeking registration under the RABQSA QMS Internal Auditor
Registration Scheme.

**[Internal Auditor Training for AS9100]{.underline}**

Learn the necessary background to develop, implement, and audit an
internal quality system that

meets the requirements of ISO 9001:2000 and AS9100. This internal
auditor course includes

workshops tailored to the aerospace industry and discussions of AS9100
aerospace

industry---Quality management systems---Requirements for regulatory
purposes. Hands-on

workshops reinforce the methods and techniques discussed.

There is a one-hour exam on the last day.

**[Internal Auditor Training for ISO 9001:2000 with]{.underline}**

Learn the necessary background to develop, implement, and audit an
internal quality system that

meets the requirements of ISO 9001:2000 and AS9100. This internal
auditor course includes

workshops tailored to the aerospace industry and discussions of AS9100
aerospace

industry---Quality management systems---Requirements for regulatory
purposes. Hands-on

workshops reinforce the methods and techniques discussed.

There is a one-hour exam on the last day.

**[Internal Auditor Training for ISO/TS 16949]{.underline}**

Learn the necessary information to develop and implement a process-based
internal audit

program in accordance with ISO 19011and the requirements of ISO/TS
16949:2002. This version

of our RABQSA-certified internal auditor course includes discussions of
key automotive

requirements (e.g. APQP, PPAP, MSA and FMEA) and how to make sure you
design the most

effective and efficient internal audit program. There is a one-hour exam
on the last day of the

class.

**[Internal Quality Auditor Training]{.underline}**

This RABQSA-certified course meets the training requirements for RABQSA
Quality

Management Systems Internal Auditors. This course makes extensive use of
student activities and

case studies to help students fully understand the requirements of
auditing to the ISO 9001:2000

standard. Lecture time is held to a minimum providing student's time to
learn and then practice

their newly acquired skills in real-life audit situations that assure
that students are prepared to

conduct effective audits.

An exam is administered on the final day of training.

**[Introduction to Quality Engineering]{.underline}**

Learn how the quality disciplines and basic SPC/statistics can enhance
your engineering expertise

with this comprehensive introduction to quality engineering concepts.

**[Introduction to Quality Management]{.underline}**

This course provides comprehensive review and working knowledge of key
elements represented

by ASQ\'s Certified Quality Manager and Certified Quality Improvement
Associate Bodies of

Knowledge and the Malcolm Baldrige National Quality Award Performance
Excellence criteria.

The course is designed to provide participants with the QM principles,
techniques, tools, and skills

for on-the-job application useful in a wide range of businesses and
organizations---service,

manufacturing, government, education, healthcare, etc. The course is
taught using adult learning

principles including Discovery Learningª techniques and a Learning and
Action Planning Log to

maximize content retention and usage. Although not designed as a
certification refresher, this

course will help seasoned quality professionals brush up on the key
elements of QM.

**[ISO 14000 Enviromental Management Internal Auditor]{.underline}**

This course makes extensive use of student activities and case studies
to help students fully

understand the requirements of auditing to the ISO 14000 standard.
Lecture time is held to a

minimum providing student's time to learn and then practice their newly
acquired skills in real-life

audit situations that assure that students are prepared to conduct
effective audits.

**[ISO 14000 Lead Auditor Training]{.underline}**

To become a lead auditor: If you satisfactorily achieve the required
pass points for the written

examination and the required minimum grading for the continuous
assessment, you will receive a

\"Successful Completion\" certificate to demonstrate that you have met
the training requirement for

individual EMS auditor certification by the RABQSA. Before becoming a
Lead Auditor, there are

also professional requirements that must be met, including conducting a
number of verifiable

audits, educational requirements, workplace experience, and sponsorship.

This RABQSA certified course meets the training requirements for RABQSA
Environmental

Management Systems Lead Auditors, Auditors, Environmental Auditors, and
Provisional Auditors.

This course makes extensive use of student activities and case studies
to help students fully

understand the requirements of auditing to the ISO 14000 standard.
Lecture time is held to a

minimum providing student's time to learn and then practice their newly
acquired skills in real-life

audit situations that assure that students are prepared to conduct
effective audits.

**[ISO 14001 Environmental Management: An Overview]{.underline}**

This one day course provides a broad look at the steps necessary to
establish and implement an

environmental management system. Gain a perspective of the impact of ISO
14000 and the steps

necessary to create an effective ISO 14000 environmental management
system. Knowledge of

ISO 9000 and/or QS 9000 is helpful. (One day course)

**[ISO 14001 Environmental Management: Overview, Integration &
Auditing]{.underline}**

This three-day course provides a broad look at the steps necessary to
establish, implement, and

audit an environmental management system. Learn how to integrate ISO
14001 into an existing

ISO 9000/QS-9000 program and to successfully conduct internal audits.
Knowledge of ISO

9000/QS-9000 is helpful

**[ISO 9001 Lead Auditor Training for the Medical Device]{.underline}**

This training course features workshops tailored to the working
environment of the medical device

industry. Discussions include ISO 13485 Medical devices---Quality
management

systems---requirements for regulatory purposes, as well as ISO
9001:2000. Workshops reinforce

key topics including documentation audits, auditor interpretations,
opening and closing meetings,

checklists, listening and questioning techniques, and nonconformance
reports.

This training course is an RABQSA-certified course and meets the
training requirements for

certification of individual QMS Auditors, QMS Senior Auditors, QMS
Auditors, and QMS Lead

Auditors. "Successful completion" satisfies the training requirements
for individual auditor

certification by accrediting bodies such as IRCA, RABQSA, JAB, and CRBA.

To attain registration as a QMS Senior Auditor, QMS Auditor, or QMS Lead
Auditor, you must

pass the written final examination, earn a passing grade in the course
continuous assessments, and

meet prescribed professional requirements, including a number of actual
audits.

There are mandatory evening sessions the first four nights, concluding
with a two-hour final exam.

**[ISO 9001:2000 An Overview]{.underline}**

This one day course highlights the elements of the ISO 9001:2000
standard and helps participants

understand how the standard is used as a business-improvement tool.

**[ISO 9001:2000 Customer Satisfaction Compliance]{.underline}**

The new ISO 9001:2000 involves dramatic changes in measuring customer
needs and integrating

these needs into performance/ process measures and satisfaction surveys.
This course will contrast

easy customer needs assessment and satisfaction measure compliance tools
with \"best in class.\"

During the seminar, participants will use an ISO 9001:2000 audit
checklist and case studies to help

them enhance their understanding of the nuances of the requirements,
tools, procedures, and

documentation.

**[ISO 9001:2000 Internal Process Auditing]{.underline}**

This three-day course provides auditor candidates with an understanding
of the auditing process.

Learn interviewing techniques, how to plan and execute an audit,
including how to properly write

reports and follow-up on findings. This course is structured to include
role-playing, workshops, and

a shop-floor audit. Participants will gain the skill and knowledge
necessary to effectively carry out

internal process audits of their company\'s quality management system.
(Three day course)

**[ISO 9001:2000 Lead Auditor Training (RABQSA-]{.underline}**

To become a lead auditor: If you satisfactorily achieve the required
pass points for the written

examination and the required minimum grading for the continuous
assessment, you will receive a

\"Successful Completion\" certificate to demonstrate that you have met
the training requirement for

individual QMS auditor certification by the RABQSA. Before becoming a
Lead Auditor, there are

also professional requirements that must be met, including conducting a
number of verifiable

audits, educational requirements, workplace experience, and sponsorship.

This RABQSA certified course meets the training requirements for RABQSA
Quality

Management Systems Lead Auditors, Auditors and Provisional Auditors.
This course makes

extensive use of student activities and case studies to help students
fully understand the

requirements of auditing to the ISO 9001:2000 standard. Lecture time is
held to a minimum

providing students time to learn and then practice their newly acquired
skills in real-life audit

situations that assure that students are prepared to conduct effective
audits.

**[ISO/TS 16949:2002 -- A Management Briefing]{.underline}**

This program is designed for top management and steering committee
members. Take an inside

look at the ISO/TS 16949:2002 quality management system, an
understanding of the process-based

approach to business, and how to transition to ISO/TS 16949:2002. This
one-day briefing

introduces an organization to the new worldwide automotive requirement
ISO/TS 16949.

Transition steps, top management's new responsibilities, 8 quality
management principles, and

customer oriented processes (COPs) will be addressed. Deliverables
include a flow chart

compliant with the requirements of ISO/TS 16949, 4.2.2c and a flow chart
representing at least one

customer orientated process (COP).

**[ISO/TS 16949:2002 Internal Auditing]{.underline}**

In April of 2002, Ford, General Motors, DaimlerChrysler, and five other
automotive companies

launched the 2002 edition of ISO/TS 16949. This specification is a set
of requirements for the use

of ISO 9001:2000 in the automotive industry. This three-day course
highlights the elements and

philosophy of ISO/TS 16949, providing participants with knowledge and
skills to conduct internal

process audits to this new worldwide automotive standard. Participants
will conduct a one-day

assessment of their own organization's quality management system (gap
analysis). (Three day

course)

**[ISO/TS 16949:2002 Overview]{.underline}**

This one-day ASQ-Plexus training course is designed to provide
participants with a basic

understanding of ISO/TS 16949:2002. A unique and innovative approach to
classroom learning

makes the course engaging and enjoyable, as well as effective for
training participants. All

participants will gain a solid understanding of the ISO/TS 16949:2002
background, purpose, and

requirements to quality tools through five parts: history; quality
principles; understanding ISO/TS

16949:2002; linkages of ISO/TS 16949:2002 to quality principles; and
linkages to quality tools. Also

integrated into the training are key elements of the changes made to ISO
9001:2000, (i.e., process

approach, process auditing, and customer focus, among other
modifications).

**[Kaizen]{.underline}**

Kaizen is the strategy for making improvements in all business areas. It
focuses on implementing

continuous change over time. When the strategy is fully utilized,
everyone in the organization

participates for making improvement in quality in all business areas.
Reductions in cycle times,

costs, and 'wastes', along with improved throughput and productivity are
achievable outcomes.

This intense, one-day workshop will help individuals learn how to apply
this proven strategy within

the scope of a larger Lean enterprise journey.

**[Keeping Score]{.underline}**

Develop a balanced set of performance metrics linked to key success
factors. Measuring

everything is more dangerous than measuring nothing! Are you tracking
the wrong

metrics\...leading to poor decision-making? This course will provide you
with the knowledge

necessary to design a set of metrics that focus on the past, present,
and future and balance the

needs of your shareholders, customers, and employees. (Two day course)

**[Lead Auditor for ISO 9001:2000 with Emphasis on ISO/TS]{.underline}**

Learn how to assess compliance with ISO 9001:2000 and ISO/TS 16949:2002
from the industry

experts. Based on our ISO 9001:2000 RABQSA-certified IATCA QMS lead
auditor training

course, this interactive version covers the ISO/TS 16949:2002 and ISO
9001:2000 requirements for

quality management systems. This intensive five-day program discusses
background of the ISO

9000 and ISO/TS 16949 standards, and will go throughout every phase of
the audit-from planning

to conducting a follow-up so you will be able to lead your own audits
effectively.

For ISO/TS 16949:2002-registered organizations or those beginning the
compliance/registration

process, this ISO/TS 16949:2002 Certified Lead Auditor training is the
program to fulfill your

auditor training requirements. This program includes mandatory evening
sessions for the first four

nights, concluding with a two-hour final exam. Some familiarity with the
ISO 9001 or ISO/TS

16949 is suggested.

**[Lead Auditor Training for AS9100 (RABQSA Certified)]{.underline}**

Learn how to assess compliance with AS9100 and ISO 9001:2000 from the
industry experts. Based

on our ISO 9001:2000 RABQSA-Certified QMS lead auditor training course,
this interactive

version covers the AS9100 and ISO 9001:2000 requirements for quality
management systems.

This training course features workshops tailored to the working
environment of the aerospace

industry. Discussions include AS9100 aerospace industry---Quality
management

systems---requirements for regulatory purposes, as well as ISO
9001:2000. Workshops reinforce

key topics including documentation audits, auditor interpretations,
opening and closing meetings,

checklists, listening and questioning techniques, and nonconformance
reports.

This is an RABQSA-certified IATCA course and meets the training
requirements for certification

of individual IATCA QMS Auditors, IATCA QMS Senior Auditors, QMS
Auditors, and QMS Lead

Auditors. "Successful completion" satisfies the training requirements
for individual auditor

certification by IATCA accrediting bodies such as IRCA, RABQSA, JAB, and
CRBA.

To attain registration as an IATCA QMS Auditor, IATCA QMS Senior
Auditor, QMS Auditor, or

QMS Lead Auditor, you must pass the written final examination, earn a
passing grade in the

course continuous assessments, and meet prescribed professional
requirements, including a

number of actual audits.

There are mandatory evening sessions the first four nights, concluding
with a two-hour final exam.

**[LEADING THE FRONT LINE: Keys to Excellence in]{.underline}**

Building off of the learning from FRONT LINE: Excellence in Customer
Service, managers will

focus first on building a service strategy appropriate for their
organization. Participants will learn

the importance of a product focus in delivering value to internal and
external customers. A process

to identify, evaluate and enhance service within the organization to
improve external customer

satisfaction and loyalty will be presented. Managers will learn how to
use a practical guide in

coaching front line staff to deliver excellence in customer service.
This one-day course follows

the prerequisite two-day course FRONT LINE: Excellence in Customer
Service.

A key goal of this one-day course is to equip key customer service
manager stakeholders to lead a

customer-focused team through customer-focused leadership.

**[Lean Enterprise]{.underline}**

In today\'s business environment, where global competition and constant
price reduction demands

from customers impact heavily on management decisions, Lean Enterprise
concepts have helped

companies to remain competitive, innovative, and profitable. \"Lean\"
implementation results in

enhanced cost and cycle-time reduction, customer satisfaction, and
standardized high quality. This

two-day course will focus on lean methods that can be used to minimize
all forms of waste and

maximize value for the customer.

**[LEAN SIX SIGMA BLACK BELT FOR SERVICE]{.underline}**

Lean Six Sigma Black Belt for Service training teaches and prepares
change agents and leaders

within an organization to implement the principles, practices, and
techniques of Six Sigma in order

to achieve breakthrough business improvement results time after time.
Six Sigma methodology is a

proven and systematic application focused on achieving significant
financial results and

increasing customer satisfaction. When properly deployed on carefully
selected business projects,

this methodology can lead to a significant reduction---and in many
cases, elimination---of defects

and out-of-control processes. That translates into immediate---and
dramatic---positive business

results. This Black Belt for Service course provides a comprehensive and
disciplined model for

improvement. Courseware focuses on concepts and applications
specifically geared towards

service-oriented processes such as financial services, distribution,
retail, hospitality/service

segments, administrative, insurance, and many others. Every participant
will learn how to meet

its company's business objectives through the recognized DMAIC process.
Participants will be

able to apply what they've learned in the class to a organizational
project assigned to them by their

management sponsor.

**[Lean Six Sigma for Healthcare Executives]{.underline}**

Has your organization attempted to reduce costs but only realized
short-term results? Have patient

care and ED throughput and capacity constraints become serious issues
for your hospital? Using

Lean Six Sigma, it is possible to significantly bring and keep costs
down and improve patient care,

throughput and capacity (including ED, surgery, discharge time of day)
by 5 to 15 percent. Lean

Six Sigma is an innovative approach to reducing costs and optimizing
throughput while maintaining

or enhancing quality through the systematic removal of process waste and
delays. Using real-life

case studies, you\'ll learn about various cost reduction methods and how
staff core competencies

and organizational resources affect cost reduction. As a result of this
program, you will be able to

develop and implement a tailored action plan to quickly reduce your
costs and sustain those

reductions while improving quality and reducing medical errors.

• Research from other industries and leading healthcare systems that
highlights techniques for

reducing process waste and converting error reduction and waste into
productivity gains.

• The 100-Day Workout method, a rapid-cycle, robust management method
for implementing

aggressive cost reduction and Lean Six Sigma\'s DMAIC method.

• \"Good to Great in Healthcare\" research, a study of over 200
healthcare organizations updated

annually, resulting in analysis of low-cost performers compared to
high-cost performers and

illustrating practices for quantum improvement.

• A case study that uses comparative data to set stretch goals and
project targets for clinical,

operations, and supply chain.

**[Lean Thinking Applied to Services]{.underline}**

Lean Thinking is a philosophy and a powerful set of tools designed to
eliminate waste from

processes. It also focuses on what adds value in processes from a
customer\'s perspective. While its

roots are in manufacturing, this workshop covers how to apply it to
services and administrative

functions. Lean thinking provides fast and dramatic results. If you are
looking for an approach that

builds on TQM and past improvement techniques, lean thinking uses many
\"old\" and familiar tools

in fresh and innovative ways, and is the next generation of
organizational and process

improvement.

**[Lean Thinking for Healthcare Systems]{.underline}**

Lean Thinking is a philosophy and a powerful set of tools designed to
eliminate waste from

processes and patient flow. It also focuses on what adds value in
processes from a patient's

perspective. While its roots are in manufacturing, this workshop covers
how to apply it to

healthcare in both ambulatory and acute care settings.

If you are looking for a process that engages staff and physicians in
improvement, lean thinking

engages people from the front line to senior management. Organizations
that have used lean

thinking have developed improvement cultures, not just improvement
events or programs.

If you are looking for a process that quickly delivers results, lean
thinking provides fast and

dramatic results. Create strategies for improvement in 1.5 days. Deliver
rapid changes in 3-5

days without closing down a function or care delivery area.

If you are looking for an approach that builds on TQM and past
improvement techniques, lean

thinking uses many \"old\" and familiar tools in fresh and innovative
ways. Lean thinking is the next

generation of organizational effectiveness, process improvement and
innovation.

Topics covered in this workshop:

• Principles of lean thinking

• Definitions of waste

• How to create a value stream

• Creating an improvement plan from the value stream

• Conducting lean thinking improvement events

• How to measure success

• Engaging employees in lean thinking

• Maintaining lean value streams long after improvement events

• A lean enterprise

• How to define value

• Creating flow

• Creating pull

• Pursuing perfection

**[LeanSigma® Fundamentals]{.underline}**

Lean and Six Sigma are recognized as the most effective business
improvement tools for

manufacturers. However, that's often where the confusion starts. \"Can
we or should we use them

together? If so, how? Where? Which goes first? How will we know if we're
doing it right?\"

LeanSigma, a seamless integration of Lean and Six Sigma, is the answer.

LeanSigma can help you:

• Reduce inventory 90% or more

• Cut lead-time from weeks to days

• Drive down defects by 50% or more

• Increase productivity 25-50%

LeanSigma is today's most powerful method for reducing lead time and
variation -- in one

coordinated initiative. This course shows you how you can use this
unique process to generate

dramatic, sustainable improvement throughout your operations -- faster
than ever before possible.

**[Linking the Balanced Scorecard]{.underline}**

What do the \"service-profit chain,\" the \"balanced scorecard,\" and
the Malcolm Baldrige and

European Quality Awards all have in common? Each embraces the principle
that organizational

leadership, internal processes and activities, employee commitment and
productivity, customer

value and loyalty, and financial results are inextricably connected, and
that no organization or

enterprise can thrive unless it successfully manages all the links in
this organizational \"value chain.\"

**[Managing and Leading in a Six Sigma World]{.underline}**

This course provides you with a comprehensive experience that will
enable you to become a high

functioning and effective leader in a Six Sigma environment. Each
important Six Sigma leadership

function is examined and specific actions presented that will enable you
to meet your obligations

as a Six Sigma leader and address overall OD issues. Whether your role
is a supervisor supporting

a Six Sigma effort, a mid-level manager serving as a Six Sigma Champion
or providing resources

to a Six Sigma project team, or a senior level executive providing
direction and support for the Six

Sigma effort this training is for you.

**[Measuring and Improving employee satisfaction]{.underline}**

Employee satisfaction measurement has grown from simply recording
employees\' opinions on

various topics, to accurately and robustly measuring employee
commitment. The American

Customer Satisfaction Index has demonstrated the relationship between
customer satisfaction and

profits. Now, research shows that satisfied, motivated employees will
create higher customer

satisfaction. Successful organizations realize that involved employees
are key to improving

organizational performance and that motivated employees are the first
link in a causal chain that

leads to greater customer loyalty and profits. This course will
demonstrate how to implement

world-class techniques for measuring the satisfaction and engagement of
employees and will

provide participants with the best system for using the results to
improve employee commitment

and to retain high-performing employees.

**[Measuring and Managing Customer Satisfaction and]{.underline}**

This intensive course will provide detailed instructions on how to
establish a customer satisfaction

measurement program for your company. For those with existing
measurement programs, the

course will cover best practices from increasing retention of key
customers, and creating a

customer focus process throughout the company. You will discover the
most current customer

satisfaction measurement and management practices employed by some of
the world's leading

companies, including many Malcolm Baldrige Award-winning organizations.

**[Mistake Proofing]{.underline}**

Businesses these days are keeping a close eye on the bottom line. In
this tight manufacturing

economy you have to---if you want to remain competitive. Every
unnecessary cost that can be

eliminated can help boost the bottom line. Preventing mistakes, or
correcting them before they get

out the door, is one of the simplest ways for a company to reach quality
goals, improve efficiency

and decrease overhead.

This mistake-proofing program has proven highly effective in reducing,
or even eliminating

product defects. Using a variety of simple, usually inexpensive devices,
you can keep inevitable

errors from eroding your company's profits. Learn about mistake-proofing
success stories like the

automotive air-bag manufacturer who was able to achieve zero defects on
virtually every process

in their production lines, and the electronics material manufacturer
that learned how to mistake

proof thousands of their SPC process controls.

These outcomes didn't come by chance---this course can teach you the
same techniques those

companies used. You'll learn exactly how to implement a mistake-proofing
system, get

management on board, and involve your production team in the process.
Not only will you learn

how and why this system works, we'll also give you a chance to solve
practice problems so you

can see how mistake-proofing can help you in your particular situation.
Don't miss this chance to

improve quality and efficiency at the same time!

**[Performance Consulting]{.underline}**

Complement your quality and technical skills with this three-day course
focusing on the knowledge

of systems, performance issues, organizational diagnosis, and
consulting/contracting skills. This

course is designed to help internal or external quality consultants
assess situations with a

results/performance focus and to effectively connect their technical
quality skills, expertise, and

experience to business performance goals.

**[Preparing the Service Organization for ISO 9000]{.underline}**

ISO 9000 registration is not just for manufacturing anymore. Discover
how an ISO 9000 quality

system can help your service organization increase quality, meet
customer requirements and

succeed.

**[Process Capability]{.underline}**

This software-based course presents the two disciplines that cover the
subject of process

capability; the total capability of a stable process as captured by
popular capability indexes (Cpk,

"6s", z-score); and the design and analysis of nested experiments, the
purpose of which is to break

the total capability into its component parts (test repeatability,
reproducibility, part-to-part, and

various short-term and long-term sources).

**[Process Control for Project Teams]{.underline}**

This training introduces and reinforces process control tools to focus
new teams and to energize

existing teams. This process can readily be applied and utilized in any
sector of your organization

where results must be identified, tracked and implemented, whether it be
service, support or

production operations. Actual work examples of the participants are used
throughout the training to

ensure that you can take away a clear, concise process to immediately
implement at your work

site. Integrating the process into actual work examples is essential to
the skill building you must

have to go to the next level of implementing this overall process
control approach for teams.

**[Process Management for Operational Managers]{.underline}**

This course is a 2.5 day course that provides an understanding of how to
use process management

discipline and a proactive approach to risk management in conjunction
with sound business

systems analysis to design and implement business processes designed for
business excellence.

The process management approach discussed in this course provides an
integrated methodology

for more effectively complying with quality and regulatory requirements,
improving overall

business management, and provides a foundation for ongoing process
improvement and driving

business results. It is designed to prepare the participant to more
effectively design and manage

operational business processes and to lead and facilitate major
corporate business process

improvement and/or reengineering initiatives.

**[Process-based Auditing]{.underline}**

Designed for managers and professional staff already familiar with
fundamental quality auditing

concepts, this one-day course focuses on business processes and how to
audit them. It is especially

useful for those faced with assessing the process approach to quality
management called for in

ISO 9001:2000. This workshop will show you how to move your current
audit program from

boring to brilliant. All aspects of the audit (planning, performing,
reporting, and closure) are

covered.

**[QMS Internal Auditing for the Medical Device Industry]{.underline}**

Learn the necessary background to develop, implement, and audit an
internal quality system that

meets the requirements of ISO 9001:2000 and ISO 13485. This version of
our RABQSA-certified

QMS internal auditor course includes workshops tailored to meet the
medical device industry and

discussions of ISO 13485 medical devices-quality management systems
requirements for

regulatory purposes. Hands-on workshops reinforce the methods and
techniques discussed. There

is a one-hour exam on the last day.

This training course is certified by the RABQSA and satisfies the
training requirement for

individuals seeking registration under the RABQSA QMS Internal Auditor
Registration Scheme.

**[Quality Audits for Improved Performance]{.underline}**

This is a basic course for both internal and external auditing. Move
from compliance (policeman)

to management (performance improvement) auditing. It covers preparation,
performance,

reporting, and closure. The curriculum follows the ASQ Certified Quality
Auditor body of

knowledge and assumes participants have no experience. Learn how to
present audit findings such

that managers want to change current practices. (Two day course)

**[Quality Audits for Improved Performance -- Health care
Applications]{.underline}**

This is a basic course for both internal and external auditing practice
in a healthcare setting. This

course will help your move from strictly compliance reporting to
performance improvement

auditing. It covers preparation, performance, reporting, and closure.
The curriculum follows the

ASQ Certified Quality Auditor body of knowledge and assumes participants
have no experience.

Learn how to audit your systems and processes with an eye toward
improvement and

understanding. You will learn how to present audit findings such that
affected parties want to

change current practices.

A case study developed using actual hospital practices will form the
foundation for better

**[Quality Basics]{.underline}**

ASQ\'s Quality Basics course is designed to meet organizational needs
for basic quality awareness

and competency. An introductory course, ASQ\'s Quality Basics helps
organizations build a

foundation for excellence by providing participants with an overview of
quality concepts. This

half-day course can be adapted using company-specific content to
reinforce a company\'s own

quality practices. This course satisfies Section 6.2 human resource
requirements and provides

documentation for the new ISO 9001:2000, TL9000, TS 16949, and AS9000
standards that cover

competence, awareness, and training. (1/2 day course)

For audiences that require more in-depth knowledge of fundamental
quality practices, ASQ\'s

Quality 101 training course provides the next level of understanding and
competency.

**[Quality Cost Principles]{.underline}**

Use this course to improve customer satisfaction, competitiveness, and
financial performance by

understanding the link between quality improvement and profits. Learn to
select, manage, and

strategically use cost Cost of Quality (CoQ) improvement projects within
your organization.

Surveys show a vast majority of companies either overlook or are unaware
of the concept of Cost

of Quality (CoQ). Quality Costs (actual plus hidden) can amount to a
large proportion of sales,

often 25% or more. Learn to successfully use CoQ to help strategically
manage your

improvement projects with bottom-line results.

**[Quality Essentials for Administrators]{.underline}**

Learn the basics of continuous improvement. Using a case study, this
course provides attendees

with an understanding of how to use quality tools within the
Plan-Do-Study-Act process to make

data driven decisions and systematic improvement.

**[Quality Essentials for Education]{.underline}**

Learn the basics of continuous improvement. Using a case study, this
course provides attendees

with an understanding of how to use quality tools within the
Plan-Do-Study-Act process to make

data driven decisions and systematic improvement

**[Quality Essentials, Customer Delight, and Liability in]{.underline}**

This course employs a dual webinar/seminar approach to deliver
information and provide for

participant interaction with the instructor and each other on the
related topics and issues of

continuous improvement (problem-solving methodologies and related
tools), construction quality,

customer delight, and liability; all in residential construction. The
webinars and seminars will

center around a text book as well as web-based handout materials.

**[Quality Methods for the Service Industry]{.underline}**

This course provides application training for quality professionals
whose major career focus has

shifted from the manufacturing sector to the service sector. As more and
more of the U.S.

economy shifts toward a service focus and as companies undertake to
improve those services, the

shift is from the experience base of producing products to improving
intangibles and processes

related to transactions. In addition, some traditional manufacturing
professionals have left that

arena to transition to a service environment.

The course takes the traditional quality tools and process improvement
applications and translates

them into service language and examples. The focus is on those quality
professionals who must

shift from producing products to improving transactional processes,
distribution capacity, logistical

processes, etc. Other applications and examples are used.

**[Reliability Engineering]{.underline}**

This course delivers tools to help recognize and use the proper
probability distribution to model

product times to failure. Learn how to analyze life data to determine
reliability characteristics and

to achieve reliability improvement of a product. You will also learn
about reliability testing for

determining and demonstrating a reliability value, and design procedures
that are necessary to

insure a reliable product.

**[Root Cause Analysis]{.underline}**

This course will enable participants to understand root cause analysis
as a procedure for

ascertaining and "analyzing" the causes of problems in an effort to
determine what can be done to

solve or prevent them. Consisting of lectures, practice, and
role-playing, this course is designed to

provide attendees with an in-depth understanding of how to analyze a
system in order to identify

the root causes of problems. This three-day course will help enable you
to:

• Enhance problem-solving effectiveness by providing a model for
in-depth analysis of problem

situations.

• Clarify the difference between analytical and creative thinking, and
when each is most useful.

• Promote the ability to provide problem-solving support in situations
where one is not an expert in

the process or technology involved.

• Expand the range of tools available for analysis of problem situations

**[SIX SIGMA BLACK BELT]{.underline}**

Six Sigma Black Belt training teaches and prepares change agents and
technical leaders within an

organization to implement the principles, practices, and techniques of
Six Sigma in order to

achieve breakthrough business improvement results time after time.

Six Sigma emphasizes quality improvement, but it is more than statistics
and tools. The Six Sigma

methodology is a systematic application that is focused on achieving
significant financial results

and increasing customer satisfaction. When properly deployed on
carefully selected business

projects, this methodology can lead to a significant reduction---and in
many cases,

elimination---of defects and out-of-control processes. That translates
into immediate---and

dramatic---financial profitability.

This Black Belt course provides a comprehensive and disciplined model
for improvement. Every

participant will learn how to meet its company's business objectives
through the recognized

DMAIC process. Participants will be able to apply the concepts learned
in the class to a facility

project assigned to them by their management sponsor. Attendees will
also learn how to direct Six

Sigma projects and obtain the maximum improvements from the learned
techniques and skills.

This course is conducted in four 5-day sessions with four weeks between
sessions.

Learned skills are practices and applied through individual and team
exercises. These techniques

are also applied to the individual projects.

**[SIX SIGMA BLACK BELT for HEALTHCARE]{.underline}**

Six Sigma Black Belt training teaches and prepares change agents and
technical leaders within an

organization to implement the principles, practices, and techniques of
Six Sigma in order to

achieve breakthrough business improvement results time after time.

Six Sigma emphasizes quality improvement, but it is more than statistics
and tools. The Six Sigma

methodology is a systematic application that is focused on achieving
significant financial results

and increasing customer satisfaction. When properly deployed on
carefully selected business

projects, this methodology can lead to a significant reduction---and in
many cases,

elimination---of defects and out-of-control processes. That translates
into immediate---and

dramatic---financial profitability.

This Black Belt course provides a comprehensive and disciplined model
for improvement. Every

participant will learn how to meet its company's business objectives
through the recognized

DMAIC process. Participants will be able to apply the concepts learned
in the class to a facility

project assigned to them by their management sponsor. Attendees will
also learn how to direct Six

Sigma projects and obtain the maximum improvements from the learned
techniques and skills.

This course is conducted in four 5-day sessions with four weeks between
sessions.

**[SIX SIGMA CHAMPION]{.underline}**

The Champion infrastructure is one of the most critical roles in any
successful Six Sigma

intervention. Specific to the direction set forth by the Executive team,
Champions are those upper-

level managers who lead the execution of the Six Sigma deployment plans
for the company.

Champions select the projects to be assigned, select the correct
individuals to be trained as Black

Belts or Green Belts, review progress, and act in a mentor capacity to
the Black Belts/Green Belts

in order for the deployment to be effective. In a large-scale
deployment, one deployment

Champion is typically assigned to this task, with several individuals
tasked as Project Champions.

The four-day Champion training agenda focuses on providing the
managerial and technical

knowledge necessary to facilitate the leadership and deployment of the
Six Sigma Strategy. The

four-day program has two major segments: The first segment concentrates
on the philosophy,

theory, practices and application dynamics related to Six Sigma's
strategies, tactics and tools. The

second segment teaches Champions how to develop six sigma deployment
strategies in their

organization, select Black Belts, identify critical projects and metrics
and coach and mentor Black

**[SIX SIGMA EXECUTIVE]{.underline}**

A successful six sigma implementation demands a change in corporate
culture that begins at the

highest levels. In this session, top executives discuss obstacles to
sustained growth, rank their

organization's values, and examine ways to maximize customer
satisfaction with quality.

Executives also look at their business metrics as a link to value and
action. They are introduced to

the Six Sigma business strategy and learn how it results in operational
excellence. Deployment

discussions and success story reviews round out this value-added
overview.

**[SIX SIGMA GREEN BELT]{.underline}**

Green Belts provide value within the organization's Six Sigma initiative
in a variety of ways. They

serve on Black Belt project teams to help collect and analyze data,
develop process maps, assist

the Black Belt in certain levels of statistical analysis, and develop
experimental designs for a

particular project. These activities serve to support and accelerate
progress in every

project---which helps to maximize the organization's return on its
investment, and adds capacity to

deliver even greater numbers of breakthrough improvement projects
throughout the company.

Green Belts are also assigned specific improvement projects to conduct
on their own---projects

that would not require the statistical rigor demonstrated by the Black
Belt. Green Belts are able to

conduct these projects within the scope of their normal daily roles.

Learned skills are practices and applied through individual and team
exercises. These techniques

are also applied to the individual projects.

**[Six Sigma Green Belt for Healthcare]{.underline}**

"To change the systems and processes within which people work, in order
to make it harder for

errors to occur."

Dr. Paul M. Schyve

Senior Vice President, Joint Commission on Accreditation of Healthcare
Organization, JCAHO

Participants will learn the tools at the six sigma green belt
certificate level enabling them to define,

collect data, analyze, solve, and implement systems and procedures that
will improve the quality

of care in their institutions and at the same time reduce the costs of
providing those services. The

Six Sigma approach emphasizes evidence-based analysis coupled with an
understanding of the

need to have a smooth flow of services. Some of the six sigma tools and
examples may include

emergency rooms; rework; re-admission, extended lengths of stay, high
infection rates, discharge

times, correct drug applications, waiting lines, first surgery starting
late, under- and overstaffing,

transfers from ER and many more. Within each of these topics real
hospital data will be used to

aid comprehension and application on the job.

**[Six Sigma Team Facilitation Skills]{.underline}**

This course recognizes the two sides of Six Sigma by providing you the
skills you need to

effectively facilitate project teams in a Six Sigma or other team-based
environment. The training

is focused on the specific facilitation requirements needed at each step
of the DMAIC process.

Stressed is the need for close interaction between the facilitator, team
leader, Black Belt, Master

Black Belt, and Champion as they each assist the team through the
project.

**[Skills for Success for the Management Representative]{.underline}**

ISO 9001 and other international standards require the appointment of a
Management

Representative who is responsible for overseeing the implementation of
the company's system,

interfacing with the third-party registrars and reporting on the
system's effectiveness to

management. Many newly appointed Management Representatives need to
develop the skills

necessary to support the organization and drive continual improvement.

The Skills for Success for the Management Representative is an
intensive, three-day program that

provides new Management Representatives with the tools they need to
succeed. It is also an

excellent opportunity for seasoned Management Representatives to sharpen
their existing skills.

Those tasked with helping their organizations achieve their initial
certification will also find the

course extremely valuable.

**[Software Auditing]{.underline}**

A 2-day or 3-day course designed to provide a comprehensive knowledge
base and practical skills

for anyone interested in implementing or improving Software Quality
Auditing techniques and

practices in their organization.

Information and skills taught in this course are presented in both a
lecture and an interactive

format. Actual examples from the software industry are utilized to make
the information relevant.

Throughout this course, learned skills are practiced using interactive,
team exercises and case

studies. The case study exercises in this course can be tailored to
evaluate actual processes from

your organization. This requires partnering with a subject matter expert
from your organization

and access to the selected process documentation. The emphasis is on
techniques that allow

students to transition the skills learned in this course to their own
work environment.

**[SOFTWARE CONFIGURATION MANAGEMENT]{.underline}**

Software Configuration Management is a 2-day course designed to provide
an excellent

knowledge base and practical skills for anyone interested in improving
Software Configuration

Management techniques and practices in their organization.

**[Software Functional Testing]{.underline}**

This two-day training course focuses on the practical \"how-to\"
knowledge and skills needed to

implement and improve functional software testing techniques and
practices.

Information and skills taught in this course are presented in
combination of lecture and interactive

formats. Actual examples from the software industry are utilized to make
the information

relevant. Throughout this course, learned skills are practiced using
interactive and team exercises.

The emphasis is on techniques that allow the student to transition the
testing skills learned in this

course to their own work environments.

**[Software Metrics]{.underline}**

Most projects in business or government today have software at the core
of their documentation,

development, and maintenance. As a result, the role of the quality
professional in understanding

and evaluating these programs for effectiveness is becoming ever more
critical. Software Metrics

provides you with the tools and practice to be able to use quantitative
data in the evaluation of

software projects, as well as many examples of useful metrics. You will
apply all key concepts in

hands-on exercises during the course. (Two day course)

**[Software Peer Reviews]{.underline}**

Software Peer Reviews is a 2-day course designed to provide an excellent
knowledge base and

practical skills for anyone interested in improving Software Peer Review
techniques and practices

in their organization.

**[Software Project Management]{.underline}**

designed to provide a knowledge base and practical skills for anyone
interested in implementing or

improving Software Project Management techniques and practices in their
organization. This

course also includes an introduction to Software Risk Management.

Note: This course will be undergoing a major update in the near future.
This detailed outline is

subject to change as part of that process (e.g., a chapter will be added
covering the topic of

Software Project Initiation).

**[Software Quality Engineering]{.underline}**

This course is designed to help improve your job performance and the
quality of your company\'s

software products. It is a broad course that addresses all of the body
of knowledge area of the

CSQE. It provides a thorough introduction for those new to software
quality, as well as an

opportunity to fill in any \"blank spots\" for experienced personnel.
Although not designed as a

certification refresher, this course may help seasoned software quality
professionals brush up on

the key elements of CSQE.

**[Software Requirements Engineering]{.underline}**

Software Requirements Engineering is a 3-day course designed to provide
a comprehensive

knowledge base and practical skills for anyone interested in
implementing or improving Software

Requirements Development and Management techniques and practices in
their organization. This

course starts with an overview of software requirements basics including
definitions of

terminology, a discussion of the importance of software requirements, an
overview of software

standards and models related to requirements and an introduction to the
requirements engineering

process. Course attendees will learn how to define the vision and scope
of a software product, and

how to identify the product's stakeholders. They will learn and practice
utilizing various techniques

for eliciting software requirements. Various models for analyzing
requirements will be illustrated

and applied to the courses case study. The course will also discuss
translating higher-level

business and user requirements into software product requirements.This
course includes an

overview of the contents of various documents to specify requirements
including a concept of

operations document, software requirements specification and a data
dictionary. The

requirements validation discussion in this course emphasizes peer
reviews and test planning.

Course attendees will learn to establish requirements baselines, perform
requirements traceability,

and manage requirements change. This course also includes an overview of
requirements related

metrics.

**[Software Risk Management]{.underline}**

Software Risk Management is a 2-day course designed to provide a
knowledge base and practical

skills for anyone interested in implementing or improving Software Risk
Management techniques

and practices in their organization. This course starts with an overview
of software risk

management basics including definitions of risk management terminology,
a discussion of the

importance of software risk management and different types of software
risks and the introduction

of the software risk management process.

Course attendees will learn how to utilize various techniques for
identifying and communicating

software risk. These skills will be practiced using team exercises that
relate the learned techniques

to the attendees own software development projects. Attendees will learn
to analyze their

identified risks through exploring the risk's context, estimating risk
probabilities and losses,

calculating risk exposure, and considering the risk timeframe. Attendees
will practice utilizing this

analysis information to prioritize their lists of identified risks.

Course attendees will explore various risk handling techniques and learn
how to define risk

containment and contingency plans. The implementation of risk handling
actions will be discussed.

This course will explore the use of various types of reviews and metrics
to track software risks.

The course will end with an overview of critical success factors and
barriers to implementing a

software risk management program and a discussion of risk management
principles.

**[Software Structural Testing]{.underline}**

This two-day training course focuses on the practical \"how-to\"
knowledge and skills needed to

implement and improve Structural Software Testing techniques and
practices. Information and

skills taught in this course are presented in combination of lecture and
interactive formats. Actual

examples from the software industry are utilized to make the information
relevant. Throughout this

course, learned skills are practiced using interactive and team
exercises. The emphasis is on

techniques that allow the student to transition the testing skills
learned in this course to their own

work environments. (Two-day course)

**[Software Testing & Test Management]{.underline}**

This Five-day training course focuses on the practical \"how-to\"
knowledge and skills needed to

implement and improve Functional and Structural Software Testing
techniques and

practices.Information and skills taught in this course are presented in
combination of lecture and

interactive formats. Actual examples from the software industry are
utilized to make the

information relevant. Throughout this course, learned skills are
practiced using interactive and

team exercises. The emphasis is on techniques that allow the student to
transition the testing skills

learned in this course to their own work environments.

**[Statistical Process Control for Healthcare]{.underline}**

This two-day seminar will cover the use of statistical process control
for health care, focusing on

the use of control charts to understand and improve processes. It
assumes no prior knowledge of

statistics and will use the text Statistical Process Control for Health
Care, Duxbury Press, 2002,

written by the seminar presenters. Easy examples will be done by hand to
show the participants

what is being done and large examples through the use of case studies
from health care will be

analyzed via computer with the students using Statit Express software
which is provided with the

seminar.

**[Stepping Up To ISO 9004]{.underline}**

An organization has just registered to ISO 9001:2000---and that's the
first step in the journey to

continual improvement. The next step is to step up to world-class status
and adopt the suggestions

for continual improvement strategies and processes suggested by the ISO
9004:2000 guidelines.

The benefits of ISO 9004:2000 can be leveraged for improving an existing
quality management

system. While ISO 9001:2000 focuses on the effectiveness of the quality
management system in

meeting customer requirements, ISO 9004:2000 contains many important
guidelines for a QMS

that has the aim of improving the overall performance and capabilities
of an organization.

More than 500,000 organizations around the world have registered their
quality management

systems to one of the ISO 9000 series standards. This course provides
excellent insights and

suggests opportunities for moving to a wider range of objectives for
optimal performance of your

QMS through ISO 9004:2000. This two-day course will help enable the
participant to understand

the benefits of using ISO 9004 as follows:

• design criteria for a QMS

• a guideline for improving an existing QMS

• a "stepping stone" leading toward applying the Baldrige criteria.

• to enable participants to understand why standard-writers intended ISO
9001 and ISO 9004 to be

used together

• identify one or more improvement areas applicable to their
organization, and the tool(s)

available.

**[Strategic Quality Planning]{.underline}**

This highly interactive course uses a lecture, discussion and team
format. It is case driven using a

variety of examples from many different organizations as well as using
participants' own

initiatives. The entire workshop is managed as a large planning process.
This approach to session

delivery has proven to be highly effective in imparting the session
knowledge to the participants.

Not only do participants learn the process of developing Strategic
Quality Plans, they actually

experience applying it to "real" quality issues and the development of
strategies to better plan

these. The outcome is measurable, as session participants will be able
to take these strategies back

into their own work place environments and begin executing them
immediately.

This course helps you create a quality vision that mutually complements
both quality and business

objectives by understanding: the guiding principles for strategic
quality planning, internal/external

environmental analyses, implementation (matching culture and strategy),
the role of leadership

and vision, benchmarking, and the Baldrige Award strategic planning
criteria.

**[Systematic Problem Solving for Sustained Improvements]{.underline}**

Are you prepared to be a part of continuous improvement (CI) in your
organization? All CI

programs and many standards require a corrective action/improvement
process. This two-day

program focuses on the concepts, quality tools, processes, and practices
you need to apply a fact-

based problem-solving process/tools, teamwork, consensus-building, and
on-the-job application

you need to succeed!

**[The Business Side of Quality: Using Your Quality]{.underline}**

This class is designed to encourage transforming the traditional ISO
Quality System from a

departmental function to an integrated business management program. Used
as a tool for top

management, the 2000 revision of the 9001 standard holds several keys to
the boardroom door.

This class offers business-minded relevance and visibility to the
quality professional in search of

those keys.

**[The Case for Quality: Taking it to Managment]{.underline}**

This course focuses on forming strong relationships with upper
management, learning how to

communicate the expected future profitability resulting from a quality
initiative, and how to sell in

a strategic, consultative manner. The overarching objective of this
course is to enable attendees to

gain comfort around top management and to communicate effectively with
them. For outside

consultants, this enables better business development and more effective
management of projects.

For employees within organizations, this course focus enables them to
sell their ideas and

proposed projects, and enhances their career growth into positions of
greater authority. Course

segments focus on strategic selling, cost justification modeling, and
client relationship

**[The ISO 10006 Path to Successful Quality Projects]{.underline}**

In this highly participative three-day course, participants will work in
a team on a real-life case

and develop their own project plan. This case-study simulation
methodology is highly effective in

transferring skills and ensures that the participants not only learn
about project management, but

also have an opportunity to apply these new project management skills to
an actual project.

Participants will leave the workshop with the knowledge and skills to
successfully manage their

own projects from beginning to end.

**[Train-the-Trainer ISO/TS 16949:2002]{.underline}**

ASQ and Plexus Corporation have partnered to bring you this
comprehensive, world-class, train-the-trainer development program. This
revolutionary, five-day training is sanctioned by the Big Three and is
the most valuable investment a company can make for its ISO 9000, ISO/TS
16949, or TE Supplement quality system. The Plexus ISO 9000 Training
System has been reviewed and recognized by members of ISO/TC 176, and
the Plexus ISO/TS 16949 program is recognized and sanctioned by the IATF
and IAOB who oversee all ISO/TS 16949 activities. Through this
activity-based program, you\'ll sharpen your training tools to
confidently train and coach employees at every level.DaimlerChrysler is
now requiring all part suppliers to register to ISO/TS 16949:2002 by
July 1, 2004. General Motors and Ford also recognize ISO/TS 16949 and
agree that QS-9000 will expire

on December 14, 2006.This course is the best way to develop the internal
expertise to make the transition to ISO/TS 16949.

This course is recognized and sanctioned by the IATF and IAOB who
oversee all ISO/TS 16949 activities. This course will help you save the
considerable expense of external consultants, ensure consistency within
your company\'s supplier chain, and involve your company with the
growing network of international quality professionals.

**[Transitioning to an ISO/TS 16949-2002 QMS]{.underline}**

This course is designed to provide a complete review of ISO/TS
16949:2002, and the steps to

transition and implement an ISO/TS 16949 quality management system. Gain
an understanding of

customer-oriented processes (COPs), relationship of processes to
procedures, and the major

changes to internal auditing. You will be able to develop the new
policies, procedures, and process

maps needed to meet the requirements of ISO/TS 16949:2002.

**[TRIZ: Practical Innovation for Accelerating Creativity]{.underline}**

\"TRIZ\" means \"Theory of Inventive Problem Solving.\" It is the
analytical, \"left-brain\" creativity

method that works exceedingly well in the analytical world of Six Sigma
and other methods of

quality improvement. It is a method that helps everyone be creative, but
bases that creativity on

data and analysis. In this workshop, participants will learn how to
apply eight of the basic skills of

TRIZ and will get hands-on experience applying these skills to the
problems that they encounter in

their own work. Creative problem solving using these skills will be
illustrated using case studies

from all areas-health care, manufacturing, finance, education and
service. This is a hands-on

workshop and will demonstrate how to use TRIZ research in conjunction
with the product

development and process improvement tools that your organization already
has.

**[Vision and Strategies for Managing]{.underline}**

This course develops strong individual and collective government
performance by involving

management and staff in exercises and processes to identify strategies
for re-thinking their

operations to become more business-oriented while bearing in mind the
political agenda under

which they must operate.

Terms and jargon including profit and loss, customer focus and business
orientation will create an

awareness of the new agenda for governments.

This session will ensure that management and staff understand how to
identify the similarities and

differences between government and the private sector while improving
quality service leading

staff towards a new vision of how government operates. The final outcome
will be a clearly

defined strategy on how to implement this new operations.

**[[GSA Price List]{.underline}]{.mark}**

ASQ is offering the federal government: [Basic Discount:]{.underline}
6%-25%-- Depending on Product

[Quantity Discount]{.underline}: 1% on any purchase equal to exceeding
\$100,000

2% on any purchase equal to exceeding \$200,000

3% on any purchase equal to exceeding \$300,000

4% on any purchase equal to exceeding \$400,000

5% on any purchase equal to exceeding \$500,000

[ASQ E-Learning Training Price List]{.mark}

  -------------------------------------------- ------------ -------------
  **Title of Product**                         **GSA        **Length of
                                               Price**      Course**

  Auditing (CQA) 2004 BoK Additions Training   \$ 140.04    7 hours

  Auditing (CQA) Fundamentals I                \$ 140.04    8 hours

  Auditing (CQA) Fundamentals II               \$ 140.04    9 hours

  Auditing (CQA) Fundamentals III: 2004        \$ 140.04    8 hours
  Edition                                                   

  Basic Statistical Methods                    \$ 725.40    32 hours

  Basic Statistical Methods Executive Overview \$ 90.68     4 hours

  Certified Calibration Technician Exam Prep:  \$ 225.68    8-10 hours
  3 Day Access                                              

  Certified Calibration Technician Exam Prep:  \$ 252.88    8-10 hours
  5 Day Access                                              

  Certified Calibration Technician Exam Prep:  \$ 271.02    8-10 hours
  7 Day Access                                              

  Certified Quality Auditor                    \$ 498.71    33 hours

  Concepts of Control Charts                   \$ 362.70    16 hours

  Continual Improvement Assessment (CIA)       \$ 162.21    8 hours

  Data Collection                              \$ 340.54    15 hours

  Design of Experiments                        \$ 725.40    32 hours

  Design of Experiments Executive Overview     \$ 90.68     4 hours

  Developing Continuous Improvement as an      \$ 80.60     21 to 40
  Organizational Strategy                                   Hours

  Failure Mode and Effects Analysis            \$ 725.40    32 hours

  Failure Mode and Effects Analysis Executive  \$ 90.68     4 hours
  Overview                                                  

  FMEA for Beginners                           \$ 116.87    5 hours

  Improvement Tools & Techniques: Charts,      \$ 140.04    8 hours
  Controls, Diagrams, Improvement Methods                   
  Sampling and Problem Solving                              

  Internal Auditing                            \$ 544.05    24 hours

  Internal Auditing Basics                     \$ 140.04    8 hours

  Internal Auditing Executive Overview         \$ 90.68     4 hours

  Introduction to Measurement and Calibration: \$ 162.21    4 hours
  3 Day Access                                              

  Introduction to Measurement and Calibration: \$ 180.34    4 hours
  5 Day Access                                              

  Introduction to Measurement and Calibration: \$ 207.55    4 hours
  7 Day Access                                              

  Introduction to Six Sigma                    \$ 181.35    3 hours

  ISO 17025 Compliance: 3 Day Access           \$ 162.21    6 hours

  ISO 17025 Compliance: 5 Day Access           \$ 180.34    6 hours

  ISO 17025 Compliance: 7 Day Access           \$ 207.55    6 hours

  ISO 9001 - A Business Improvement Tool       \$ 45.34     2 hours

  ISO 9001:2000 Executive Overview             \$ 90.68     4 hours

  ISO 9001:2K Delta Training                   \$ 162.21    8 hours

  ISO Lesson Guide: 9001 Made Easy             \$ 98.74     4 hours

  ISO Requirements from A to Z                 \$ 291.17    17 hours

  Lean Six Sigma Black Belt                    \$ 2,810.93  140 hours

  Lean Six Sigma Black Belt with Minitab       \$ 2,810.93  140 hours

  Measurement Systems Analysis                 \$ 362.70    16 hours

  Measurement Systems Analysis Executive       \$ 90.68     4 hours
  Overview                                                  

  Measuring and Managing Customer              \$ 162.21    9 hours
  Satisfaction: ISO 9001 and Beyond                         

  Mistake-Proofing                             \$ 362.70    16 hours

  Mistake-Proofing Executive Overview          \$ 90.68     4 hours

  Process Auditing Techniques                  \$ 140.04    7 hours

  Process Capability Analysis                  \$ 362.70    16 hours

  Process Capability Analysis Executive        \$ 90.68     4 hours
  Overview                                                  

  Project Management Basics                    \$ 448.34    10 hours

  Quality 101                                  \$ 246.84    10-15 hours

  Quality Function Deployment                  \$ 252.88    6 hours

  Quality Tools                                \$ 261.95    5 hours

  Regression Analysis                          \$ 340.54    15 hours

  Regression Analysis Executive Overview       \$ 90.68     4 hours

  Six Sigma Black Belt                         \$ 2,538.90  130 hours

  Six Sigma Black Belt Using Minitab           \$ 2,538.90  135 hours

  Six Sigma Green Belt                         \$ 1,632.15  80 hours

  Six Sigma Yellow Belt                        \$ 589.39    16 hours

  SPC-TIP Advanced-Online                      \$ 136.01    5 hours

  SPC-TIP Basics-Online                        \$ 136.01    6 hours

  SPC-TIP Comprehensive-Online                 \$ 226.69    6 hours

  TS 16949 Introduction                        \$ 98.74     3 hours

  TS 16949 Introduction and ISO 9001           \$ 140.04    4 hours
  Transition Worksheet                                      

  TS 16949 Introduction and QS 9000 Transition \$ 140.04    4 hours
  Worksheet                                                 

  Voice of the Customer                        \$ 80.60     2 hours

  Certified Manager of Quality/Organizational  \$ 498.71    40 Hours
  Excellence                                                

  Certified Quality Engineer                   \$ 498.71    20 to 40
                                                            Hours

  Charting Process Behavior (SPC)              \$ 362.70    12 hours

  Concepts of Control Charts Executive         \$ 90.68     4 hours
  Overview                                                  

  Data Collection Executive Overview           \$ 90.68     4 hours

  Hoshin Kanri: Visual Strategic Planning      \$ 171.28    3 Hours

  Lean Six Sigma Black Belt-Financial Services \$ 2,810.93  140 Hours
  Version                                                   

  Lean Six Sigma Black Belt-Healthcare Version \$ 2,810.93  140 Hours

  Lean Six Sigma Black Belt-Minitab            \$ 2,810.93  140 Hours
  Supported-Financial Services Version                      

  Lean Six Sigma Black Belt-Minitab            \$ 2,810.93  140 Hours
  Supported-Healthcare Version                              

  Lean Six Sigma Green Belt                    \$ 1,904.18  85 hours

  Lean Six Sigma Green Belt\                   \$ 1,904.18  85 Hours
  Financial Services Version                                

  Lean Six Sigma Green Belt-Healthcare Version \$ 1,904.18  85 hours

  Measuring and Managing Customer              \$ 162.21    9 hours
  Satisfaction: ISO 9001 and Beyond                         

  Six Sigma - A Breakthrough Strategy          \$ 80.60     22 to 40
                                                            Hours

  Six Sigma Black Belt\--Financial Services    \$ 2,538.90  135 Hours
  Version                                                   

  Six Sigma Black Belt-Healthcare Version      \$ 2,538.90  135 Hours

  Six Sigma Black Belt-Minitab                 \$ 2,538.90  135 Hours
  Supported-Financial Services Version                      

  Six Sigma Black Belt-Minitab                 \$ 2,810.93  135 Hours
  Supported-Healthcare Version                              

  Six Sigma Green Belt- Financial Services     \$ 1,632.15  80 Hours
  Version                                                   

  Six Sigma Green Belt-Healthcare Version      \$ 1,632.15  80 Hours

  Six Sigma Yellow Belt-Financial Services     \$ 589.39    21 Hours
  Version                                                   

  Six Sigma Yellow Belt-Healthcare Version     \$ 589.39    22 Hours

  Strategies for Becoming a Customer-Focused   \$ 80.60     23 to 40
  Organization                                              Hours

  SWOT (Organizational Strengths, Weaknesses,  \$ 107.80    3 hours
  Opportunities & Threats) Analysis                         
  -------------------------------------------- ------------ -------------

**[ASQ Public Course Training Price List.]{.mark}**

  ------------------------------------------ ----------- ------------------
  **Title of Product**                       **GSA       **Length of
                                             Price**     course**

  16-Hour ISO 9001:2000 Lead Auditor         \$ 1,052.84 2 days
  Training\                                              
  (RABQSA-Certified)                                     

  Advanced Facilitation Skills               \$ 831.19   2.5 days

  Advanced Supply Chain Management           \$ 1,027.65 2 days

  After the Audit: Continual Improvement     \$ 1,103.21 2 days
  from the Audit Process                                 

  ASQ IWA and Healthcare                     \$ 1,506.21 4 days
  Train-the-Trainer/Coach Training                       

  ASQ IWA for Health Care Trainer/Coach      \$ 1,279.53 4 days

  Auditor / Lead Auditor for ISO/TS 16949\   \$ 1,606.96 5 day
  (RABQSA-Certified)                                     

  Auditor/Lead Auditor Training for ISO      \$ 1,606.96 4 days
  13485 (RABQSA Certified)                               

  Baldrige in the Nonprofit and Government   \$ 599.46   2 days
  Sectors: Building Your Path to Performance             
  Excellence                                             

  Best Practices in Service Quality          \$ 1,002.46 2 days
  Measurement                                            

  Black Belt Quality Engineering Statistics  \$ 1,556.59 5 days

  Blended Six Sigma Green Belt Training for  \$ 3,526.25 3 Days
  Healthcare                                             Classroom/60H
                                                         Online

  Building a Great Service Culture           \$ 1,002.46 2 days

  Building Software Quality Skills           \$ 1,103.21 3 days

  Certified Calibration Technician Refresher \$ 1,103.21 3 days

  Certified Manager of Quality /             \$ 1,128.40 3 days
  Organizational Excellence Refresher                    

  Certified Quality Engineer - Exam          \$ 1,375.24 5 day
  Preparation Course                                     

  Certified Quality Manager Refresher        \$ 1,103.21 3 days

  Constraint Management and Six Sigma        \$ 1,052.84 2 days

  Corrective Action                          \$ 579.31   1 day

  Customer-Supplier Partnerships:\           \$ 952.09   2 days
  An Introduction                                        

  Design for Six Sigma                       \$ 3,274.38 2 pre-recorded
                                                         webinars, 1 live
                                                         webinar, and 5
                                                         days in class

  Design of Experiments                      \$ 1,103.21 3 days

  Design of Experiments II: Process Modeling \$ 1,506.21 3 days
  and Optimization                                       

  Developing and Implementing an ISO 9001    \$ 1,103.21 3 days
  Quality Management System for the Service              
  Industry                                               

  Enterprise Process Mapping                 \$ 952.09   2 days

  Excellence in 8 Dimensions                 \$ 1,128.40 2 days

  Facilitating Continuous Improvement\       \$ 1,108.25 5 days
  in Education                                           

  Facilitating Teams and Groups              \$ 1,334.94 4 days

  Fast Track to Excellence in Service:       \$ 599.46   3 days
  Conducting an Organizational Assessment                
  Using Baldrige                                         

  FMEA, Design and Process                   \$ 1,103.21 2 days

  FRONT LINE: Excellence in Customer Service \$ 800.96   2 days

  Guide to Process Improvement\              \$ 1,103.21 4 days
  and Change                                             

  Hospital System Failure Mode and Effects   \$ 1,103.21 2 days
  Analysis (Design and Process FMEA)                     

  How to Use ISO 9001 to Reduce the Risk     \$ 599.46   1 day
  from Sarbanes-Oxley                                    

  Implementing and Auditing an ISO 9000:2000 \$ 1,254.34 3 days
  Quality System                                         

  Implementing ISO 14000                     \$ 1,027.65 2 days

  Implementing Statistical Process Control   \$ 1,103.21 3 days

  Improving Business Performance: Using ISO  \$ 750.59   1.5 days
  9000 as a Means to Support Compliance in               
  Healthcare                                             

  Improving Local Government\                \$ 1,002.46 3 days
  Using Quality Principles                               

  Integrated Process Management:\            \$ 952.09   2 days
  A Quality Model                                        

  Integrating ISO 14001 and ISO 9001         \$ 1,027.65 2 days

  Internal Auditing for the Medical Device   \$ 1,002.46 3 days
  Industry (RABQSA-Certified)                            

  Internal Auditor Training for AS9100       \$ 1,002.46 3 days

  Internal Auditor Training for ISO          \$ 1,002.46 3 days
  9001:2000 with Emphasis on AS9100                      

  Internal Auditor Training for ISO/TS 16949 \$ 952.09   3 days

  Internal Quality Auditor Training\         \$ 1,153.59 3 days
  (RABQSA-Certified)                                     

  Introduction to Quality Engineering        \$ 1,556.59 5 days

  Introduction to Quality Management         \$ 1,556.59 5 days

  ISO 14000 Lead Auditor Training\           \$ 1,511.25 4.5 days
  (RABQSA-Certified)                                     

  ISO 9001 Lead Auditor Training for the     \$ 1,606.96 5 days
  Medical Device Industry (ISO 13485)                    
  (RABQSA-Certified)                                     

  ISO 9001:2000 Customer Satisfaction        \$ 1,027.65 2 days
  Compliance                                             

  ISO 9001:2000 Lead Auditor Training        \$ 1,606.96 4.5 days
  (RABQSA-Certified)                                     

  ISO/TS 16949:2002 Overview                 \$ 297.21   1 day

  Kaizen                                     \$ 554.13   1 day

  Lead Auditor for ISO 9001:2000 with        \$ 1,606.96 5 days
  Emphasis on ISO/TS 16949:2002                          
  (RABQSA-Certified)                                     

  Lead Auditor Training for AS9100 (RABQSA   \$ 1,606.96 5 days
  Certified)                                             

  LEADING THE FRONT LINE: Keys to Excellence \$ 297.21   1 day
  in Customer Service Management                         

  Lean Enterprise                            \$ 952.09   2 days

  LEAN SIX SIGMA BLACK BELT FOR SERVICE      \$          4 weeks
                                             10,075.00   

  Lean Six Sigma for Healthcare Executives   \$ 901.71   2 days

  Lean Thinking Applied to Services          \$ 700.21   2 days

  Lean Thinking for Healthcare Systems       \$ 1,103.21 2 days

  LeanSigma® Fundamentals                    \$ 1,103.21 2 days

  Linking the Balanced Scorecard             \$ 1,153.59 2 days

  Managing and Leading in a\                 \$ 700.21   2 days
  Six Sigma World                                        

  Measuring and Improving\                   \$ 554.13   1 day
  Employee Satisfaction and Commitment                   

  Measuring and Managing Customer            \$ 1,153.59 2 days
  Satisfaction and Loyalty                               

  Mistake Proofing                           \$ 554.13   1 day

  Process Capability                         \$ 1,556.59 3 days

  Process Control for Project Teams          \$ 1,007.50 3 days

  Process Management for Operational         \$ 1,103.21 2.5 days
  Managers                                               

  Process-based Auditing                     \$ 554.13   1 day

  QMS Internal Auditing for the Medical      \$ 1,002.46 3 days
  Device Industry (RABQSA-Certified)                     

  Quality Audits for Improved Performance    \$ 1,052.84 2 days

  Quality Audits for Improved Performance -- \$ 1,078.03 2 days
  Applications for Healthcare                            

  Quality Cost Principles                    \$ 952.09   2 days

  Quality Essentials for Administrators      \$ 230.72   1 day

  Quality Essentials for Education           \$ 230.72   1 day

  Quality Essentials, Customer Delight, and  \$ 1,153.59 Three-day
  Liability in Residential Construction                  instructor-led
                                                         course

  Quality Methods for the Service Industry   \$ 1,002.46 2 days

  Reliability Engineering                    \$ 1,556.59 5 days

  Root Cause Analysis                        \$ 1,103.21 3 days

  SIX SIGMA BLACK BELT                       \$          Four Weeks
                                             10,075.00   

  SIX SIGMA BLACK BELT for HEALTHCARE        \$          4 weeks
                                             10,075.00   

  SIX SIGMA CHAMPION                         \$ 4,533.75 4 days

  SIX SIGMA EXECUTIVE                        \$ 1,007.50 1 day

  SIX SIGMA GREEN BELT                       \$ 3,526.25 10 days total

  Six Sigma Green Belt for Healthcare        \$ 3,526.25 10 days (1 week
                                                         per month for 2
                                                         months)

  Skills for Success for the Management      \$ 1,103.21 3 days
  Representative                                         

  Software Functional Testing                \$ 1,128.40 2 days

  Software Quality Engineering               \$ 1,657.34 5 days

  Statistical Process Control for Healthcare \$ 780.81   2 days

  Stepping Up To ISO 9004                    \$ 800.96   2 days

  Strategic Quality Planning                 \$ 1,103.21 2.5 days

  Systematic Problem Solving for Sustained   \$ 841.26   2 days
  Improvements with Quality Tools                        

  Systematic Problem Solving for Sustained   \$ 866.45   2 days
  Improvements with Quality Tools --                     
  Healthcare Applications                                

  The Business Side of Quality: Using Your   \$ 579.31   1 day
  Quality Management System to Manage Your               
  Business                                               

  The Case for Quality:\                     \$ 554.13   1 day
  Taking It to Management                                

  The ISO 10006 Path to Successful Quality   \$ 1,254.34 2 days
  Projects                                               

  Train-the-Trainer ISO/TS 16949:2002        \$ 2,720.25 5 days

  Transitioning to an ISO/TS 16949-2002 QMS  \$ 700.21   2 days

  TRIZ: Practical Innovation for             \$ 952.09   2 days
  Accelerating Creativity                                

  Vision and Strategies for Managing\        \$ 1,153.59 3 days
  Government Services                                    
  ------------------------------------------ ----------- ------------------

**[ASQ On - Site Training Price List- Non Six Sigma]{.mark}**

  ------------------------------- --------- ------------ -------- ------------ ---------
  Title of Product                GSA Price (1 to 14)    GSA      (15 to 24)   Length Of
                                  Class     Additional   Price    Additional   Course
                                  Size      Material Per Class    Material Per 
                                  (1-14)    Person       Size (15 Person       
                                                         to 24)                

  16-Hour ISO 9001:2000 Lead      \$ 5,541  \$110.00     \$ 5,944 \$110.00     2 days
  Auditor Training\                                                            
  (RABQSA-Certified)                                                           

  Accelerating Project Success    \$ 8,665               \$ 8,665 \$ 325       3 days

  Advanced Facilitation Skills    \$ 8,463               \$ 8,463 \$400.00     2.5 days

  Advanced Supply Chain           \$ 6,750               \$ 6,750 \$300.00     2 days
  Management                                                                   

  After the Audit: Continual      \$ 6,750               \$ 6,750 \$300.00     2 days
  Improvement from the Audit                                                   
  Process                                                                      

  ASQ IWA and Healthcare          \$ 9,168               \$ 9,168 \$450.00     4 days
  Train-the-Trainer/Coach                                                      
  Training                                                                     

  ASQ IWA for Health Care         \$ 9,168               \$ 9,168 \$450.00     4 days
  Trainer/Coach                                                                

  Auditor/Lead Auditor Training   \$ 16,725              \$                    4 day
  for ISO 13485 (RABQSA                                  20,452                
  Certified)                                                                   

  Baldrige in the Nonprofit and   \$ 6,952               \$ 6,952 \$ 225       2 days
  Government Sectors\                                                          
  Building Your Path to                                                        
  Performance Excellence                                                       

  Best Practices in Service       \$ 6,750               \$ 6,750 \$300.00     2 days
  Quality Measurement                                                          

  Black Belt Quality Engineering  \$ 10,881              \$       \$500.00     5 days
  Statistics                                             10,881                

  Building a Great Service        \$ 6,750               \$ 6,750 \$300.00     2 days
  Culture                                                                      

  Building Software Quality       \$ 8,463               \$ 8,463 \$400.00     3 days
  Skills                                                                       

  Certified Calibration           \$ 8,463               \$ 8,463 \$400.00     3 days
  Technician Refresher                                                         

  Certified Manager of Quality /  \$ 8,665               \$ 8,665 \$ 325       3 days
  Organizational Excellence                                                    
  Refresher                                                                    

  Certified Quality Engineer -    \$ 11,183              \$       \$ 425       5 day
  Exam Preparation Course                                11,083                

  Certified Quality Manager       \$ 8,463               \$ 8,463 \$400.00     3 days
  Refresher                                                                    

  Constraint Management and Six   \$ 6,750               \$ 6,750 \$300.00     2 days
  Sigma                                                                        

  Corrective Action               \$ 3,325  \$85.00      \$ 3,325 \$85.00      1 day

  Customer-Supplier               \$ 6,750               \$ 6,750 \$300.00     2 days
  Partnerships:\                                                               
  An Introduction                                                              

  Design of Experiments           \$ 8,463               \$ 8,463 \$400.00     3 days

  Design of Experiments II:       \$ 8,463               \$ 8,463 \$400.00     3 days
  Process Modeling and                                                         
  Optimization                                                                 

  Developing and Implementing an  \$ 7,959  \$110.00     \$ 7,959 \$110.00     3 days
  ISO 9001 Quality Management                                                  
  System for the Service Industry                                              

  Developing and Implementing an  \$ 8,665               \$ 8,665 \$ 325       3 days
  ISO/TS 16949 Quality System                                                  

  Enterprise Process Mapping      \$ 6,750               \$ 6,750 \$300.00     2 days

  Excellence in 8 Dimensions      \$ 6,952               \$ 6,952 \$ 225       2 days

  Facilitating Continuous         \$ 10,881              \$       \$500.00     5 days
  Improvement\                                           10,881                
  in Education                                                                 

  Facilitating Teams and Groups   \$ 9,168               \$ 9,168 \$450.00     4 days

  FMEA, Design and Process        \$ 6,750               \$ 6,750 \$300.00     2 days

  FRONT LINE: Excellence in       \$ 6,750               \$ 6,750 \$300.00     2 days
  Customer Service                                                             

  Guide to Process Improvement\   \$ 9,168               \$ 9,168 \$450.00     4 days
  and Change                                                                   

  Hospital Process FMEA           \$ 3,526  \$ 85        \$ 3,526 \$ 85        1 day

  Hospital System Failure Mode    \$ 6,750               \$ 6,750 \$300.00     2 days
  and Effects Analysis (Design                                                 
  and Process FMEA)                                                            

  How to Use ISO 9001 to Reduce   \$ 3,325  \$85.00      \$ 3,325 \$85.00      1 day
  the Risk from Sarbanes-Oxley                                                 

  Implementing and Auditing an    \$ 7,959  \$110.00     \$ 7,959 \$110.00     3 days
  ISO 9000:2000 Quality System                                                 

  Implementing ISO 14000          \$ 5,541  \$110.00     \$ 5,541 \$110.00     2 days

  Implementing Statistical        \$ 8,463               \$ 8,463 \$400.00     3 days
  Process Control                                                              

  Improving Business Performance: \$ 5,541  \$110.00     \$ 5,541 \$110.00     1.5 days
  Using ISO 9000 as a Means to                                                 
  Support Compliance in                                                        
  Healthcare                                                                   

  Improving Local Government\     \$ 8,463               \$ 8,463 \$400.00     3 days
  Using Quality Principles                                                     

  Integrated Process Management:  \$ 6,750               \$ 6,750 \$300.00     2 days
  A Quality Model                                                              

  Integrating ISO 14001 and ISO   \$ 5,541  \$110.00     \$ 5,541 \$110.00     2 days
  9001                                                                         

  Internal Auditor Training for   \$ 8,665               \$ 8,665 \$ 325       3 day
  AS9100                                                                       

  Internal Auditor Training for   \$ 7,959  \$110.00     \$ 7,959 \$110.00     3 days
  ISO 9001:2000 with Emphasis on                                               
  AS9100                                                                       

  Internal Auditor Training for   \$ 7,959  \$110.00     \$ 7,959 \$110.00     3 days
  ISO/TS 16949                                                                 

  Internal Quality Auditor        \$ 8,463               \$ 8,463 \$400.00     3 days
  Training\                                                                    
  (RABQSA-Certified)                                                           

  Introduction to Quality         \$ 10,881              \$       \$500.00     5 days
  Engineering                                            10,881                

  Introduction to Quality         \$ 10,881              \$       \$500.00     5 days
  Management                                             10,881                

  ISO 14000 Enviromental          \$ 8,665               \$ 8,665 \$ 325       3 days
  Management Internal Auditor                                                  

  ISO 14000 Lead Auditor          \$ 10,881              \$       \$500.00     4.5 days
  Training\                                              10,881                
  (RABQSA-Certified)                                                           

  ISO 14001 Environmental         \$ 3,526  \$ 85        \$ 3,526 \$ 85        1 day
  Management: An Overview                                                      

  ISO 14001 Environmental         \$ 8,665               \$ 8,665 \$ 325       1 day
  Management: Overview,                                                        
  Integration, and Auditing                                                    

  ISO 9001:2000 An Overview       \$ 3,526  \$ 85        \$ 3,526 \$ 85        1 day

  ISO 9001:2000 Customer          \$ 5,541  \$110.00     \$ 5,541 \$110.00     2 days
  Satisfaction Compliance                                                      

  ISO 9001:2000 Internal Process  \$ 8,665               \$ 8,665 \$ 325       3 day
  Auditing                                                                     

  ISO/TS 16949:2002 -- A          \$ 3,526  \$ 85        \$ 3,526 \$ 85        1 day
  Management Briefing                                                          

  ISO/TS 16949:2002 Internal      \$ 8,665               \$ 8,665 \$ 325       3 day
  Auditing                                                                     

  ISO/TS 16949:2002 Overview      \$ 3,325  \$85.00      \$ 3,325 \$85.00      1 day

  Kaizen                          \$ 3,325  \$85.00      \$ 3,325 \$85.00      1 day

  Keeping Score                   \$ 6,952               \$ 6,952 \$ 225       2 days

  LEADING THE FRONT LINE: Keys to \$ 3,325  \$85.00      \$ 3,325 \$85.00      1 day
  Excellence in Customer Service                                               
  Management                                                                   

  Lean Enterprise                 \$ 6,750               \$ 6,750 \$300.00     2 days

  Lean Six Sigma for Healthcare   \$ 6,750               \$ 6,750 \$300.00     2 days
  Executives                                                                   

  Lean Thinking Applied to        \$ 6,750               \$ 6,750 \$300.00     2 days
  Services                                                                     

  Lean Thinking for Healthcare    \$ 6,750               \$ 6,750 \$300.00     2 days
  Systems                                                                      

  LeanSigma® Fundamentals         \$ 6,750               \$ 6,750 \$300.00     2 days

  Linking the Balanced Scorecard  \$ 6,750               \$ 6,750 \$300.00     2 days

  Managing and Leading in a\      \$ 6,750               \$ 6,750 \$300.00     2 days
  Six Sigma World                                                              

  Measuring and Improving\        \$ 3,325  \$85.00      \$ 3,325 \$85.00      1 day
  Employee Satisfaction and                                                    
  Commitment                                                                   

  Measuring and Managing Customer \$ 6,750               \$ 6,750 \$300.00     2 days
  Satisfaction and Loyalty                                                     

  Mistake Proofing                \$ 3,325  \$85.00      \$ 3,325 \$85.00      1 day

  Performance Consulting          \$ 8,665               \$ 8,665 \$ 325       3 day

  Preparing the Service           \$ 8,665               \$ 8,665 \$ 325       3 day
  Organization for ISO 9000                                                    
  Registration                                                                 

  Process Capability              \$ 8,463               \$ 8,463 \$400.00     3 days

  Process Control for Project     \$ 8,463               \$ 8,463 \$400.00     3 days
  Teams                                                                        

  Process Management for          \$ 8,463               \$ 8,463 \$400.00     2.5 days
  Operational Managers                                                         

  Process-based Auditing          \$ 3,325  \$85.00      \$ 3,325 \$85.00      1 day

  QMS Internal Auditing for the   \$ 8,665               \$ 8,665 \$ 325       3 day
  Medical Device Industry                                                      
  (RABQSA-Certified)                                                           

  Quality Audits for Improved     \$ 6,750               \$ 6,750 \$300.00     2 days
  Performance                                                                  

  Quality Audits for Improved     \$ 6,750               \$ 6,750 \$300.00     2 days
  Performance -- Applications for                                              
  Healthcare                                                                   

  Quality Basics                  \$ 3,526  \$ 85        \$ 3,526 \$ 85        .5 Day

  Quality Cost Principles         \$ 6,750               \$ 6,750 \$300.00     2 days

  Quality Essentials for          \$ 3,325  \$85.00      \$ 3,325 \$85.00      1 day
  Administrators                                                               

  Quality Essentials for          \$ 3,325  \$85.00      \$ 3,355 \$85.00      1 day
  Education                                                                    

  Quality Essentials, Customer    \$ 8,463               \$ 8,463 \$400.00     See
  Delight, and Liability in                                                    website
  Residential Construction                                                     

  Quality Methods for the Service \$ 6,750               \$ 6,750 \$300.00     2 days
  Industry                                                                     

  Reliability Engineering         \$ 10,881              \$       \$500.00     5 days
                                                         10,881                

  Root Cause Analysis             \$ 8,463               \$ 8,463 \$400.00     3 days

  Six Sigma Team Facilitation     \$ 3,526  \$ 85        \$ 3,526 \$ 85        1 day
  Skills                                                                       

  Skills for Success for the      \$ 8,463               \$ 8,463 \$400.00     3 days
  Management Representative                                                    

  Software Auditing               \$ 8,665               \$ 8,665 \$ 325       3 day

  SOFTWARE CONFIGURATION          \$ 6,952               \$ 6,952 \$ 225       2 days
  MANAGEMENT                                                                   

  Software Functional Testing     \$ 6,952               \$ 6,952 \$ 225       3 days

  Software Metrics                \$ 6,952               \$ 6,952 \$ 225       2 days

  Software Peer Reviews           \$ 6,952               \$ 6,952 \$ 225       2 days

  Software Project Management     \$ 8,665               \$ 8,665 \$ 325       3 day

  Software Quality Engineering    \$ 10,881              \$       \$500.00     5 days
                                                         10,881                

  Software Requirements           \$ 8,665               \$ 8,665 \$ 325       3 day
  Engineering                                                                  

  Software Risk Management        \$ 6,952               \$ 6,952 \$ 225       2 days

  Software Structural Testing     \$ 8,665               \$ 8,665 \$ 325       3 day

  Software Testing & Test         \$ 11,183              \$       \$ 425       5 day
  Management\                                            11,083                
  Functional and Structural                                                    

  Statistical Process Control for \$ 6,750               \$ 6,750 \$300.00     2 days
  Healthcare                                                                   

  Stepping Up To ISO 9004         \$ 6,750               \$ 6,750 \$300.00     2 days

  Strategic Quality Planning      \$ 8,463               \$ 8,463 \$400.00     2.5 days

  Systematic Problem Solving for  \$ 6,750               \$ 6,750 \$300.00     2 days
  Sustained Improvements with                                                  
  Quality Tools                                                                

  Systematic Problem Solving for  \$ 6,750               \$ 6,750 \$300.00     2 days
  Sustained Improvements with                                                  
  Quality Tools -- Healthcare                                                  
  Applications                                                                 

  The Business Side of Quality:   \$ 3,325  \$85.00      \$ 3,325 \$85.00      1 day
  Using Your Quality Management                                                
  System to Manage Your Business                                               

  The Case for Quality:\          \$ 3,325  \$85.00      \$ 3,325 \$85.00      1 day
  Taking It to Management                                                      

  The ISO 10006 Path to           \$ 5,541  \$110.00     \$ 5,944 \$110.00     2 days
  Successful Quality Projects                                                  

  Transitioning to an ISO/TS      \$ 5,541  \$110.00     \$ 5,541 \$110.00     2 days
  16949-2002 QMS                                                               

  TRIZ: Practical Innovation for  \$ 6,750               \$ 6,750 \$300.00     2 days
  Accelerating Creativity                                                      

  Vision and Strategies for       \$ 8,463               \$ 8,463 \$400.00     3 days
  Managing\                                                                    
  Government Services                                                          
  ------------------------------- --------- ------------ -------- ------------ ---------

**[ASQ Six Sigma On-Site Training Price List]{.mark}**

  -------------------------------------- ------------ ----------- ---------
  Title of Product                       GSA Price    GSA Price   Length Of
                                         Class Size   Class Size  Course
                                         (10 to 16)   (17 to 30)  
                                         Per Person   Per Person  

  Blended Six Sigma Green Belt Training  \$ 2,720     \$ 2,569    3 days
  for Healthcare                                                  

  Design for Six Sigma                   \$ 2,720     \$ 2,720    5 day

  LEAN SIX SIGMA BLACK BELT FOR SERVICE  \$ 8,564     \$ 8,564    4 weeks

  SIX SIGMA BLACK BELT                   \$ 8,967     \$ 8,161    4 weeks

  SIX SIGMA BLACK BELT for HEALTHCARE    \$ 8,564     \$ 8,564    4 weeks

  SIX SIGMA CHAMPION                     \$ 2,015     \$ 1,612    4 days

  SIX SIGMA EXECUTIVE                    \$ 453       \$ 403      1 day

  SIX SIGMA GREEN BELT                   \$ 2,670     \$ 2,468    10 days

  Six Sigma Green Belt for Healthcare    \$ 2,720     \$ 2,569    10 days
  -------------------------------------- ------------ ----------- ---------