# B.2.3.3 JSC CENTER UNIQUE SERVICES FSA

## 1. Overview

Center Unique Services for the Emergency Operations Center (EOC) are
provided at JSC. The EOC provides site emergency management and
response. This includes emergency event detection via phone, radio, or
remote sensing device; emergency dispatch of Security, Fire, and EMS
personnel; and response coordination of emergency response
organizations. Mission operations of the facility, which is staffed
continuously, is the responsibility of another contractor.

## 2. Service Requirements

## 2.1 Emergency Operations Center

The CSOC contractor shall provide the EOC ground system services as
depicted in the integrated tables B.2.3.3-3.0-A and B.3.

The JSC EOC will have the following performance standard:

Required Service: JSC EOC system availability.

Std of Excellence: 100% availability for the prime mission objective of
dispatching emergency equipment and personnel; 99% availability for the
secondary mission objective.

Expectation: 99% availability for the prime mission objective and 98%
availability for the secondary mission objective.

Availability figures are applicable to the EOC being capable of
dispatching personnel to emergencies as well as being able to monitor
fire alarms, improper access, or other security alarms. These
availability requirements pertain to the systems internal to the EOC and
not to the external interfaces, i.e., card readers, fire sensors, etc.,
which are the responsibility of other contractors. The prime mission of
the EOC is to dispatch Security, Fire, and/or EMS personnel and
coordinate the response of emergency organizations when an event is
detected. A secondary mission objective is to monitor the JSC video
distribution system, JSC and Ellington Field fire alarm systems, weather
system, security system, access control system, and the site-wide
warning system. Mission operations of the facility is the responsibility
of another contractor.

**2.2 ELECTRONIC SYSTEM TEST LABORATORY (ESTL)**

The CSOC contractor shall provide the ESTL ground system services as
depicted in the integrated tables B.2.3.3-3.0-A and B.3.

The JSC ESTL will have the following performance standards:

Required Service: JSC ESTL system availability.

Std of Excellence: 100% readiness of responsible areas.

Expectation: 98% readiness of responsible areas.

**[2.3 EOC Development]{.underline}**

Refer to Table B.2.3.3-3.0-C for the identification of development
support per fiscal year.

  --------------- ----------- -------- -----------------------------------------
  B.2.3.3                              

  Table                                
  B.2.3.3-3.0-C                        
  EOC Development                      
  Support                              

  **Dev. Start**  **OND**     **SR     **Title**
                              No.**    

  FY00            09/20/00    60460    Computer Aided Dispatch (CAD) System
                                       Enhancement

  FY00            09/20/00    60462b   Fireworks

                                       
  --------------- ----------- -------- -----------------------------------------

## 3. Integrated TableS

<table>
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<col style="width: 14%" />
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</colgroup>
<tbody>
<tr class="odd">
<td colspan="13">Table B.2.3.3-3.0-A JSC Center Unique Services
Descriptions of Service Elements</td>
<td colspan="2"></td>
</tr>
<tr class="even">
<td>New Service Element</td>
<td colspan="2">SEID</td>
<td colspan="2">Service Element Description</td>
<td colspan="2">Address/Location</td>
<td>Ownership</td>
<td colspan="2">Security Level</td>
<td colspan="2">Operating Hours</td>
<td colspan="2">Notes</td>
<td></td>
</tr>
<tr class="odd">
<td>CS010</td>
<td colspan="2">N/A</td>
<td colspan="2">CSOC Integration Center</td>
<td colspan="2">Lockheed Martin Space Operations Center, Houston,
TX</td>
<td>CL</td>
<td colspan="2">3</td>
<td colspan="2">8x5 except 24x7 for special support</td>
<td colspan="2">New in FY99</td>
<td></td>
</tr>
<tr class="even">
<td>CS020</td>
<td colspan="2">N/A</td>
<td colspan="2">CSOC Integrated Operations Center</td>
<td colspan="2">Lockheed Martin Space Operations Center, Houston,
TX</td>
<td>CL</td>
<td colspan="2">2</td>
<td colspan="2">8x5 except CSOC Online and special support 24x7</td>
<td colspan="2">New in FY99</td>
<td></td>
</tr>
<tr class="odd">
<td>CS030</td>
<td colspan="2">N/A</td>
<td colspan="2">CSOC Integrated Product Support Center</td>
<td colspan="2">Lockheed Martin Space Operations Center, Houston,
TX</td>
<td>CL (Equip = GFP)</td>
<td colspan="2">1</td>
<td colspan="2">8x5</td>
<td colspan="2">New in FY99</td>
<td></td>
</tr>
<tr class="even">
<td>M295</td>
<td colspan="2">A3004</td>
<td colspan="2">A.3.4 Emergency Operations Center (EOC)</td>
<td colspan="2">Emergency Operations Center: JSC, Building 30L, Third
floor lobby, Rooms 3110, 3116, 3118A, and 3120</td>
<td>GO</td>
<td colspan="2">3</td>
<td colspan="2">Mission Operations are conducted in the EOC 24x365. CSOC
services must be sufficient (as needed and on call) to provide the EOC
availability requirements identified above.</td>
<td colspan="2">Consolidated into m295 during FY00</td>
<td></td>
</tr>
<tr class="odd">
<td>M295</td>
<td colspan="2">N/A</td>
<td colspan="2">EOC</td>
<td colspan="2">Emergency Operations Center: JSC, Building 30L, Third
floor lobby, Rooms 3110, 3116, 3118A, and 3120</td>
<td>GO</td>
<td colspan="2">3</td>
<td colspan="2">24x7</td>
<td colspan="2">New in FY99</td>
<td></td>
</tr>
<tr class="even">
<td>Unknown</td>
<td colspan="2">A1119</td>
<td colspan="2">A.1.119 Electronic Systems Test Laboratory (ESTL)</td>
<td colspan="2">JSC: B44/120</td>
<td>GO</td>
<td colspan="2">1</td>
<td colspan="2"><p>8x5 On call and special request support to be</p>
<p>provided to meet critical activities.</p></td>
<td colspan="2">None</td>
<td></td>
</tr>
<tr class="odd">
<td colspan="2">CS010 CSOC Integration Center</td>
<td colspan="2">A.1.119 ESTL</td>
<td colspan="2">Provide maintenance and operation of the ESTL Second
TDRSS Ground Terminal; GSTDN; Command, Telemetry, and Recording Areas;
and the ESTL Front-End Processor; provide development and M&amp;O of
equipment in support of aircraft customers. Equipment is
contractor-maintained installation-provided government property.</td>
<td colspan="3">JSC ESTL personnel direct testing and laboratory
activities.</td>
<td colspan="2">JSC SEAT contractor provides M&amp;O for all other areas
of the lab as well as test conduct personnel.</td>
<td colspan="4"></td>
</tr>
<tr class="even">
<td colspan="14">Note: Operating hours are not necessarily reflective of
staffing requirements.</td>
<td></td>
</tr>
</tbody>
</table>

## 4. CSOC Interfaces

## 4.1 Unique NASA Interfaces at JSC

CSOC shall provide interfaces to NASA and its support contractors for a
variety of operational maintenance and engineering purposes.

## 4.1.1 MSC and CSOC Interrelationship

The EOC is being developed and sustained by the Mission Systems Contract
(MSC). The CSOC contractor shall assume all functions defined in Table
B.2.3.3-4.0 upon the expiration of MSC.

## 4.1.2 JSC Center Operations Directorate (COD)

The performance of mission operations in the JSC EOC is by a separate
contract, and as such, CSOC will not be required to staff the EOC
operator positions. The JSC COD manages this operational contract and is
responsible for staffing and administration of this contract. The COD
provides electrical power (refer to MOU JSC-27049) to the Power
Distribution Units (PDUs) within the EOC. Several components of the EOC
and a variety of external devices that interface to the EOC such as
cameras, fire sensors, card readers, access control panels, etc., will
not be the responsibility of CSOC. The maintenance, operations,
sustaining engineering, and operator training for these
systems/interfaces also falls under the perview of the JSC COD and
COD-managed contractors.

## 4.1.3 JSC Information Systems Office (ISO)

In addition to EOC equipment that falls under the responsibility of COD
and its support contractors, there is also equipment within the EOC that
falls under the responsibility of the JSC ISO and its support
contractors. The ISO is also responsible for the Information Network
System (INS). Any INS network connectivity requirements shall be
coordinated through the ISO.

## 4.4 EOC Equipment Responsibility

The following table delineates the EOC equipment and systems and CSOC
responsibility.

**Note: For all equipment (hardware and associated firmware) under CSOC
responsibility, the CSOC contractor shall provide maintenance, system
administration, data base administration, CM, sustaining engineering,
operations analysis, systems engineering, training, testing, problem
analysis and resolution, security, documentation, logistics, scheduling,
and coordination.**

+--------+------+------------------------+----------------------------+
| Table  |      |                        |                            |
| B.2.3  |      |                        |                            |
| .3-4.0 |      |                        |                            |
| EOC    |      |                        |                            |
| Equ    |      |                        |                            |
| ipment |      |                        |                            |
| Re     |      |                        |                            |
| sponsi |      |                        |                            |
| bility |      |                        |                            |
+========+======+========================+============================+
| Area   | Loca | Equipment Not Under    | Equipment Under CSOC       |
|        | tion | CSOC Responsibility    | Responsibility             |
|        |      | with Responsible NASA  |                            |
|        |      | Organization Shown in  |                            |
|        |      | Parenthesis            |                            |
+--------+------+------------------------+----------------------------+
| Com    | 30L/ | Data Phones (ISO), INS |                            |
| munity | 3100 | Drops (ISO), Radios    |                            |
| Pa     |      | (COD), TV (ISO)        |                            |
| rtners |      |                        |                            |
| Area   |      |                        |                            |
+--------+------+------------------------+----------------------------+
| Di     | 30L/ | Phone (ISO), Radios    |                            |
| spatch | 3112 | (COD), Office PC       |                            |
| Op     |      | (ISO), INS Drop (ISO)  |                            |
| erator |      |                        |                            |
| Supe   |      |                        |                            |
| rvisor |      |                        |                            |
| Office |      |                        |                            |
+--------+------+------------------------+----------------------------+
| V      | 30L/ | Phone (ISO)            | \[Audio System Speakers\]  |
| iewing | 3116 |                        |                            |
| Room   |      |                        |                            |
+--------+------+------------------------+----------------------------+
| Op     | 30L/ | Phone (ISO),           |                            |
| erator | 3114 | Refrigerator (COD),    |                            |
| Break  |      | Microwave Oven (COD),  |                            |
| Room   |      | Sink (COD), Water      |                            |
|        |      | Fountain (COD),        |                            |
|        |      | (Shutter Control       |                            |
|        |      | Panel) (COD)           |                            |
+--------+------+------------------------+----------------------------+
| Media  | 30L/ | Data Phones (ISO),     |                            |
| Center | 3118 | Analog lines (ISO),    |                            |
|        |      | FAX machine (ISO),     |                            |
|        |      | Copier (COD), INS      |                            |
|        |      | Drops (ISO)            |                            |
+--------+------+------------------------+----------------------------+
| ERT    | 30L/ | Phones (ISO), Radios   |                            |
| S      | 3124 | (COD), Office PC's     |                            |
| upport |      | (ISO), Printer (ISO)   |                            |
| Area   |      |                        |                            |
+--------+------+------------------------+----------------------------+
| ERT    | 30L/ | Speaker Phone (ISO),   | Audio System, Speakers,    |
| Conf   | 3120 | Amateur Radio (COD)    | Video System, Monitors,    |
| erence |      |                        | Video Control, Panels,     |
| Room   |      |                        | Weather PC                 |
+--------+------+------------------------+----------------------------+
| Di     | 30L/ | Phones (ISO), Fire     | Console Housings\*, Audio  |
| spatch | 3110 | Alarm Monitoring       | System, Computer-Aided     |
| Center |      | System (NA), (Wells    | Dispatch (CAD)             |
|        |      | Fargo System) (COD),   | Workstations, Video        |
|        |      | Site-Wide Warning      | System, Monitors, Video    |
|        |      | System (COD), (ATM     | Control Panel, Printer,    |
|        |      | Alarm System) (COD),   | VCRs, Dukane Display,      |
|        |      | Scrolling Message      | Uninterruptible Power      |
|        |      | Generator (ISO)        | Supply (UPS) Monitoring    |
|        |      |                        | Panel, COTS Software on    |
|        |      |                        | CAD Workstations, \[Fire   |
|        |      |                        | Alarm Interface\],         |
|        |      |                        | \[Site-Wide Warning System |
|        |      |                        | Interface\], \[Wells Fargo |
|        |      |                        | Interface\], \[ATM Alarm   |
|        |      |                        | Interface\]                |
+--------+------+------------------------+----------------------------+
| Equ    | 3    | Phone (ISO), 612       | LAN Cabinet, Video         |
| ipment | 0L/3 | Phones (ISO), Analog   | Cabinets, Audio Cabinets,  |
| Room   | 118A | Line (ISO), INS Drop   | EOC/INS Firewall/Router,   |
|        |      | (ISO), Monaco PC (NA)  | Network PC, CAD Servers,   |
|        |      |                        | Security Servers, Access   |
|        |      |                        | Control System Servers,    |
|        |      |                        | Integration, Verification, |
|        |      |                        | and Test Equipment, PC     |
|        |      |                        | Anywhere S/W on Monaco PC, |
|        |      |                        | UPS, COTS Software on      |
|        |      |                        | Servers, \[Dictaphone      |
|        |      |                        | Voice Recorder\]           |
+--------+------+------------------------+----------------------------+
| Other  |      | Video Cameras (ISO),   | Weather Station on Roof of |
|        |      | Card Readers (ISO),    | 30S                        |
|        |      | Access Control Panels  |                            |
|        |      | (ISO), Fire Alarms     |                            |
|        |      | (NA)                   |                            |
+--------+------+------------------------+----------------------------+
| Note:  |      |                        |                            |
| \[ \]  |      |                        |                            |
| in     |      |                        |                            |
| dicate |      |                        |                            |
| p      |      |                        |                            |
| lanned |      |                        |                            |
| items. |      |                        |                            |
|        |      |                        |                            |
| \* All |      |                        |                            |
| fur    |      |                        |                            |
| niture |      |                        |                            |
| in all |      |                        |                            |
| EOC    |      |                        |                            |
| rooms  |      |                        |                            |
| is     |      |                        |                            |
| no     |      |                        |                            |
| n-CSOC |      |                        |                            |
| except |      |                        |                            |
| di     |      |                        |                            |
| spatch |      |                        |                            |
| c      |      |                        |                            |
| onsole |      |                        |                            |
| hou    |      |                        |                            |
| sings. |      |                        |                            |
|        |      |                        |                            |
| Tr     |      |                        |                            |
| aining |      |                        |                            |
| for    |      |                        |                            |
| c      |      |                        |                            |
| ertifi |      |                        |                            |
| cation |      |                        |                            |
| of     |      |                        |                            |
| ope    |      |                        |                            |
| rators |      |                        |                            |
| for    |      |                        |                            |
| such   |      |                        |                            |
| things |      |                        |                            |
| as     |      |                        |                            |
| eme    |      |                        |                            |
| rgency |      |                        |                            |
| res    |      |                        |                            |
| ponse, |      |                        |                            |
| se     |      |                        |                            |
| curity |      |                        |                            |
| inci   |      |                        |                            |
| dents, |      |                        |                            |
| etc.,  |      |                        |                            |
| is not |      |                        |                            |
| the    |      |                        |                            |
| re     |      |                        |                            |
| sponsi |      |                        |                            |
| bility |      |                        |                            |
| of     |      |                        |                            |
| CSOC.  |      |                        |                            |
+--------+------+------------------------+----------------------------+

## 4.5 INTERDEPENDENCE WITH NASA INITIATIVES

Implementation of our integrated architecture relies on completion of a
number of NASA initiatives. These interrelationships are depicted in
Table B.2.3.3-4.1.0.

  ------------------------ ------- ------------- -------------- ------------
  Table B.2.3.3-4.1.0 CSOC                                      
  IOA Interdependencies                                         

  Development Requirement  DP1     NASA          Technical\     NASA
                                   Development   Performance    Initiative
                                   Initiative                   Complete

  Consolidate the          N/A     N/A           N/A            N/A
  logistics management at                                       
  the CLF warehouse                                             
  facility to a lower cost                                      
  region of Baltimore's                                         
  industrial area.                                              
  Implement a full                                              
  bar-coding capability.                                        

  Provide a central        1/99    N/A           N/A            N/A
  facility that directly                                        
  supports the central                                          
  CSOC Engineering                                              
  organization. It                                              
  provides the                                                  
  computerized environment                                      
  to perform SVEL                                               
  engineering, IOA Systems                                      
  Engineering, Operations                                       
  Integration and Test,                                         
  Technology Assessment.                                        
  ------------------------ ------- ------------- -------------- ------------

## 5. Supporting Information

None.