**CHAPTER 22. WORK MEASUREMENT AND QUALITY REVIEW\
**\
**CONTENTS**

PARAGRAPH PAGE\
\
22.01 Overview 22-1\
\
22.02 WIPP Screens 22-1\
\
22.03 WIPP Procedures 22-1\
\
22.04 Status Selection Menu - The W00 Screen 22-2\
\
22.05 Work in Process Status - The W10 Screen 22-3\
\
22.06 Previous/Current Month Timeliness Status by Count/Percent - The
W20 Screen 22-5\
\
22.07 Folder Delay Status - The W30 Screen 22-6\
\
22.08 Miscellaneous Work in Process Status - The W40 Screen 22-8\
\
22.09 Maturing Pending Issues - The W50 Screen 22-9\
\
22.10 Maturing Diary Issues - The W60 Screen 22-10\
\
22.11 Pending Appeal Cases by Operating Element - The W70 Screen 22-11\
\
22.12 Completed Appeal Cases by Operating Element - The W80 Screen 22-12

**CHAPTER 22. WORK MEASUREMENT AND QUALITY REVIEW**

**22.01 OVERVIEW**

a\. Work in Process (WIPP) is a series of end-of-day jobs which run at
each Benefits Delivery Center (BDC) after Target processing has been
completed for that day. The result of this processing is available
through use of the command, WIPP.

b\. WIPP is a heavy user of computer resources. For this reason, limit
requests to the end products needed since it is more efficient to
request information by specific end products than by end product type.

c\. The WIPP system\'s main functions are to:

\(1\) Track cases on the Pending Issue File (PIF) by End Product Code
groups and provide counts on how long it takes to go from claims
establishment (CEST) to authorization (CAUT) and acceptance. A claim is
considered accepted when the master record is updated.

\(2\) Remove (erase) PIF cases once the transaction is accepted as well
as cases that have been cancelled (PCAN command) or cleared (PCLR
command).

\(3\) Establish matured diary claims. Diary cases are established on the
PIF with a suspense reason and future suspense date. Once the suspense
date has been reached (matured), the claim is changed from a diary claim
to an active claim for processing.

\(4\) Modify the Appeal Segment Indicator in the PIF in order to provide
accurate WIPP data on appeals cases.

\(5\) Produce monthly reports on caseload and timeliness.

**22.02 WIPP SCREENS**

The screens available under the WIPP command are:

a\. W00 - Status Selection Menu

b\. W10 - Work in Progress

c\. W20 - Timeliness

d\. W30 - Folder Delay Status

e\. W40 - Miscellaneous Status

f\. W50 - Maturing Pending Issues

g\. W60 - Maturing Diary Issues

h\. W70 - Pending Appeal Issues

i\. W80 - Completed Appeal Issues

**22.03 WIPP PROCEDURES**

a\. The minimum Ready Screen entries are the command, WIPP, and the
operator\'s password.

b\. Upon entry of a properly completed Ready Screen and passage of
security edits, the WOO screen will be displayed.

**22.04 STATUS SELECTION MENU - THE WOO SCREEN**

a\. **General**. The WOO Screen is used to specify a request for
information from the pending issue file.

b\. **Screen Description and Completion**. The following describes the
WOO Screen and the proper entries for each field.

W00 STATUS SELECTION MENU MM-DD-YY\
REGIONAL OFFICE XX\
\
VALID ENTRIES FOR NEXT SCREEN VALID ENTRIES FOR EPC TYPE\
\
W10 - WORK IN PROGRESS COMPENSATION & PENSION C&P\
W20 - TIMELINESS EDUCATION (OTHER THAN CH30) EDU

W30 - FOLDER DELAY STATUS VOCATIONAL REHABILITATION VRC\
W40 - MISCELLANEOUS STATUS LIAISON ACTIONS LIA\
W50 - MATURING PENDING ISSUES COMPLIANCE SURVEYS COM\
W60 - MATURING DIARY ISSUES CHAPTER 30 C30

APPEALS RECORD MANAGEMENT

W70 - PENDING APPEAL ISSUES VETERANS APPEALS VAR\
W80 - COMPLETED APPEAL ISSUES

TIMELINESS REPORT ONLY - PREVIOUS MONTH XXX BY PERCENT XXX

END PRODUCT CODE EPC TYPE TERMINAL DIGIT RANGE\
XXX XXX XXX XXX XXX XXX XX THRU XX\
\
NEXT SCREEN XXX

[Figure 22.01. STATUS SELECTION MENU - WOO SCREEN LAYOUT]{.underline}

\(1\) **TIMELINESS REPORT ONLY**. This area is used to request
timeliness data for the prior month.

\(a\) **PREVIOUS MONTH**. Enter this field when timeliness data for the
previous month are required. When entered, W20 must be entered in NEXT
SCREEN.

\(b\) **BY PERCENT**. Enter this field when data are desired in
percentage format instead of by count. This field may be entered alone
when data are requested for the current month or in conjunction with
PREVIOUS MONTH to request percentage data for the previous month. When
entered, W20 must be entered in NEXT SCREEN.

\(2\) **END PRODUCT CODE**. Enter the end product codes for issues for
which review is desired. Valid entry is one to five valid end product
codes as shown below. All end product codes entered must be for the same
EPC type and the field EPC TYPE cannot be entered. The valid EPC\'s are
shown below by EPC type.

C&P EDU VRC LIA COM VAR\
\
050 190 200 707 747 830 800 10 22F\
110\* 290 210 709 748 850 810 21 22G\
120\* 293 215 717 749 860 820 21R 24\
130 310 220 718 757 870 840 21P 26\
135 320 230 719 758 880 21A 27

140\* 330 240 727 767 890 21H 28

150 400 250 728 768 21W 29\
155 500 260 729 769 21S 292\
160 510 270 737 777 21Q 295\
165 600 280 738 22A 297\
170 680\* 295 739 22B 298\
173 690\* 22C 40\
174 930 22D\
180 960 22E

\*Separate counts and detail prints can be obtained for end products
112, 113, 114, 115, 122, 123, 124, 125, 142, 143, 144, 145, 682, 683,
684, 685, 692, 693, 694 and XX9 by entering the specific EPC.

\(3\) **EPC TYPE**. This field can be used to request data for all
EPC\'s within a specific EPC type. When entered, END PRODUCT CODE cannot
be entered. Valid entries for this field are:

> SCREEN ENTRY BENEFIT
>
> EDU EDUCATION
>
> C&P COMPENSATION AND PENSION
>
> VRC VOCATIONAL REHABILITATION AND COUNSELING
>
> LIA LIAISON ACTIONS
>
> COM COMPLIANCE SURVEYS
>
> VAR VETERANS APPEALS

\(4\) **TERMINAL DIGIT RANGE**. Enter the range of terminal digits
required for review, e.g. , 00 THRU 99 or 00 THRU 09. Both fields accept
any two-digit numeric between 00 and 99. Entries must be made with the
lowest digit appearing first. If only one digit is required, show as 00
THRU 00, for example.

\(5\) **NEXT SCREEN**. Valid entries are W00, W10, W20, W30, W40, W50,
W60 and END for all benefits except VAR. When the BENE TYPE is VAR,
valid entries are W70 or W80. When TIMELINESS REPORT ONLY is entered,
entry must be W20.

**22.05 WORK IN PROCESS STATUS - THE W10 SCREEN**

a\. **General**. This screen displays the number of pending issue cases
at the regional office separated by end product. It includes all cases
which have not been GAP\'d, does not count diary actions and makes no
allowance for folder location.

b\. **Screen Access**. The W10 Screen is accessed through entry of W10
in the NEXT SCREEN field of the W00 or other WIPP processing screen
(W10 - W60).

c\. **Screen Description and Completion**. The following describes the
data displayed on the screen and the valid entries for applicable
fields.

W10 WORK IN PROCESS STATUS MM-DD-YY

\(A\) (B) (C) (D) (E) (F) (G)\
AVERAGE AVERAGE OVER\
DIVISION CONTROL DAYS 00-14 15-30 31-60 61-90 91-180 181-360 360

EPC TOTAL DAYS PENDING DAYS DAYS DAYS DAYS DAYS DAYS DAYS

TOTAL

END PRODUCT CODE EPC TYPE TERMINAL DIGIT RANGE COLUMN DETAIL

THRU

NEXT SCREEN

[Figure 22.02. WORK IN PROCESS STATUS - W10 SCREEN LAYOUT]{.underline}

\(1\) **EPC**. This column will display the end products entered on the
WOO Screen or all EPC\'s for the EPC TYPE entered. Only 11 EPC\'s can be
displayed per screen. Therefore, when C&P is entered in EPC TYPE, it
will take three screens to display the data.

\(2\) **DIVISION TOTAL**. This column displays the total number of cases
under the EPC for the division.

\(3\) **AVERAGE CONTROL DAYS**. This column displays the average number
of control days for the EPC. Control time is the time from date of claim
to date the pending issue is established.

\(4\) **AVERAGE DAYS PENDING**. This column displays the average days
pending for cases under the EPC. A pending day is the number of days
from the date the pending issue was established to the current date.

\(5\) **COLUMNS A through G**. These columns display the case counts
separated by the number of days since establishment of the claim.

\(6\) **TOTAL**. This line displays the total for the DIVISION TOTAL
column and for columns A through G.

\(7\) **END PRODUCT CODE**. This field displays the data entered on the
previous request screen. To request additional or changed data, enter
one to five valid EPC\'s. When entered, EPC TYPE cannot be entered.

\(8\) **EPC TYPE**. This field displays the data entered on the previous
request screen. To request additional or changed data, enter a valid EPC
type in this field.

\(9\) **TERMINAL DIGIT RANGE**. The data entered on the previous request
screen are displayed in this field. To expand, restrict or change an
inquiry, enter the appropriate digits in this field. For example, if
data had been requested for digits 00 THRU 99 and it is now desired to
reduce the data, this entry could be changed to 00 THRU 49.

\(10\) **COLUMN**. Enter the appropriate column (A through G) for which
detailed data are desired. Only one column can be entered at a time.

\(11\) **DETAIL**. Enter Y or X in this field to request a detailed
listing of the data for the category entered in COLUMN. The listing will
be printed on the demand printer and will include the file number, payee
number, end product code, benefit, folder location, claim date, suspense
date and number of days pending for each case. When the number of cases
to be printed exceeds 100 (10 pages), the W10 Screen will be redisplayed
after each 10 pages are printed with the message XX PAGES PRINTED HIT
ENTER TO CONTINUE.

\(12\) **NEXT SCREEN**. Valid entries are W10, W20, W30, W40, W50, W60,
END or blank.

**22.06 PREVIOUS/CURRENT MONTH TIMELINESS STATUS BY COUNT/PERCENT - THE
W20 SCREEN**

a\. **General**. The W20 Screen displays the counts for the number of
cases completed. Completed cases are those which have been PCLR\'d or
CAUT\'d. The counts are taken at the time issues are deleted from the
PIF. These counts are accumulated for the month and stored so the
previous month count is always available for review. All current month
counts are reset to zero the first day of each month.

b\. **Screen Access**. The W20 Screen is accessed through entry of W20
in the NEXT SCREEN field of the WOO or other WIPP Screen (except W70 and
W80).

c\. **Screen Description and Completion**. The following describes the
data displayed on the screen and the valid entries for applicable
fields.

W20 CURRENT MONTH TIMELINESS STATUS BY COUNT MM-DD-YY

\(A\) (B) (C) (D) (E) AVERAGE DAYS AVER\
01-30 31-60 61-90 91-180 OVER 180 TOTAL TO COMPLETE CONTROL

EPC DAYS DAYS DAYS DAYS DAYS CASES RO RDPC TIME

TOTAL

END PRODUCT CODE EPC TYPE TERMINAL DIGIT RANGE COLUMN

THRU

NEXT SCREEN

[Figure 22.03. CURRENT MONTH TIMELINESS STATUS BY COUNT\* - W20 SCREEN
LAYOUT]{.underline}

\*NOTE: The screen title will be one of the following depending on the
nature of data requested:

CURRENT MONTH TIMELINESS STATUS BY COUNT

CURRENT MONTH TIMELINESS STATUS BY PERCENT

PREVIOUS MONTH TIMELINESS STATUS BY COUNT

PREVIOUS MONTH TIMELINESS STATUS BY PERCENT

\(1\) **EPC**. This column will display the end products as indicated in
the request or, if requested by EPC TYPE, all EPC\'s will be listed.

\(2\) **COLUMNS A through E**. These columns are counts separated into
number of days required to complete that claim. The number of days is
the completion date minus the date of claim plus one.

\(3\) **TOTAL CASES**. This column represents the total number of cases
completed for each EPC.

\(4\) **AVERAGE DAYS TO COMPLETE**

\(a\) **RO**. This column indicates the average number of days to
complete cases at the regional office. This column varies with the
terminal digit range.

\(b\) **RDPC**. This column represents the average for each EPC through
the end of processing the prior day for the entire region. It represents
the total cases completed for the region and does not vary when the
terminal digit range is changed.

\(5\) **AVERAGE CONTROL TIME**. This column displays the average days
required to establish controls. It represents the date of establishment
minus the date of claim.

\(6\) **TOTAL**. This line contains the totals for each column shown.

\(7\) **END PRODUCT CODE**. This field will display the data entered on
the previous request screen. To request additional or changed data,
enter one to five valid EPC\'s. When entered, EPC TYPE cannot be
entered.

\(8\) **EPC TYPE**. This field will display the data entered on the
previous request screen. To request additional or changed data, enter a
valid EPC type in this field.

\(9\) **TERMINAL DIGIT RANGE**. The data entered on the previous request
screen are displayed in this field. To expand, restrict or change an
inquiry, enter the appropriate digits in this field. For example, if
data had been requested for digits 00 THRU 99 and it is now desired to
reduce the data, this entry could be changed to 00 THRU 49.

\(10\) **COLUMN**. Enter the appropriate column (A through E) for which
detailed data are desired. Only one column can be entered at a time.

\(11\) **NEXT SCREEN**. Valid entries are W10, W20, W30, W40, W50, W60,
END or blank.

**22.07 FOLDER DELAY STATUS - THE W30 SCREEN**

a\. **General**. The W30 Screen displays the total counts for all cases
in a delay status for more than 7 days. The screen is separated into
delay reasons. These data are derived from entries on the S99 Screen
during establishment processing.

b\. **Screen Access**. The W30 Screen is accessed through entry of W30
in the NEXT SCREEN field of the WOO or other WIPP Screen (except W70 or
W80).

c\. **Screen Description and Completion**. The following describes the
data displayed on the screen and the valid entries for applicable
fields.

[\
]{.underline}W30 FOLDER DELAY STATUS MM-DD-YY\
\
\
\
FOLDER STATUS TOTAL\
\
TRANSFERRED-IN\
IN PREPARATION\
PULLED\
OTHER DELAYS

END PRODUCT CODE EPC TYPE TERMINAL DIGIT RANGE DETAIL

THRU

NEXT SCREEN

[Figure 22.04. FOLDER DELAY STATUS - W30 SCREEN LAYOUT]{.underline}

\(1\) **TRANSFERRED-IN**. This line provides the total number of cases
on which action is delayed pending transfer of the claims folder.

\(2\) **IN PREPARATION**. This line provides the total number of cases
on which processing is delayed pending preparation of a claims folder.

\(3\) **PULLED**. This line provides the total number of cases on which
processing has been delayed due to folders requested from files.

\(4\) **OTHER DELAYS**. This line provides the total number of cases on
which action is delayed for other reasons.

\(5\) **END PRODUCT CODE**. This field will display the data entered on
the previous request screen. To request additional or changed data,
enter one to five valid EPC\'s. When entered, EPC TYPE cannot be
entered.

\(6\) **EPC TYPE**. This field will display the data entered on the
previous request screen. To request additional or changed data, enter a
valid EPC type in this field.

\(7\) **TERMINAL DIGIT RANGE**. The data entered on the previous request
screen are displayed in this field. To expand, restrict or change an
inquiry, enter the appropriate digits in this field. For example, if
data had been requested for digits 00 THRU 99 and it is now desired to
reduce the data, this entry could be changed to 00 THRU 49.

\(8\) **DETAIL**. Enter X in this field to request a detail listing of
these cases. A listing will be provided in terminal digit order and
contain file number, payee number, end product code, benefit, location,
stub name, establishment date, requested date and source.

\(9\) **NEXT SCREEN**. Valid entries are WOO, W10, W20, W30, W40, W50,
W60, END or blank.

**22.08 MISCELLANEOUS WORK IN PROCESS STATUS - THE W40 SCREEN**

a\. **General**. The W40 Screen displays counts for four stages of
processing: rejects, pending authorization, pending ratings and pending
acceptance.

b\. **Screen Access**. The W40 Screen is accessed through entry of W40
in the NEXT SCREEN field of the WOO or other WIPP Screen (except W70 or
W80).

c\. **Screen Description and Completion**. The following describes the
data displayed on the screen and the valid entries for applicable
fields.

W40 MISCELLANEOUS WORK IN PROCESS STATUS MM-DD-YY\
\
\
TOTAL AVERAGE\
DETAIL CASES DAYS\
\
REJECTED TRANSACTIONS OVER 10 DAYS\
PENDING AUTHORIZATION OVER 5 DAYS\
CASES IN RATING BOARD OVER 7 DAYS\
PENDING ACCEPTANCE OVER 5 DAYS\
NUMBER OF REJECTS

END PRODUCT CODE EPC TYPE TERMINAL DIGIT RANGE

THRU

NEXT SCREEN

[Figure 22.05. MISCELLANEOUS WORK IN PROCESS STATUS - W40 SCREEN
LAYOUT]{.underline}

\(1\) **DETAIL**. Enter an X or Y in this column to the left of the
category for which a detailed report is desired.

\(2\) **TOTAL CASES**. This column displays the total number of cases in
each category.

\(3\) **AVERAGE DAYS**. This column displays the average age of the
cases for rejected transactions, pending authorization and pending
acceptance categories.

\(4\) **END PRODUCT CODE**. This field will display the data entered on
the previous request screen. To request additional or changed data,
enter one to five valid EPC\'s. When entered, EPC TYPE cannot be
entered.

\(5\) **EPC TYPE**. This field will display the data entered on the
previous request screen. To request additional or changed data, enter a
valid EPC type in this field.

\(6\) **TERMINAL DIGIT RANGE**. The data entered on the previous request
screen are displayed in this field. To expand, restrict or change an
inquiry, enter the appropriate digits in this field. For example, if
data had been requested for digits 00 THRU 99 and it is now desired to
reduce the data, this entry could be changed to 00 THRU 49.

\(7\) **NEXT SCREEN**. Valid entries are WOO, W10, W20, W30, W40, W50,
W60, END or blank.

d\. **Detailed Listings**. Detailed listings are available for Rejected
Transactions Over 10 Days, Pending Authorization Over 5 Days and Cases
in Rating Board over 7 Days. These listings will contain the file
number, payee number, end product code, benefit type, folder location
and date, suspense date and days. The figure in the days column
indicates the number of days from authorization to current date for
rejected transactions, from date of GAD/GAP to current date for
authorization and from date of DISP to Rating Board to the current date
for Rating Board cases.

**22.09 MATURING PENDING ISSUES - THE W50 SCREEN**

a\. **General**. This screen displays the number of maturing and past
due issues. A case is considered maturing when its suspense date is
about to be reached. A past due claim is one in which this date has been
passed.

b\. **Screen Access**. This screen is accessed by entry of W50 in the
NEXT SCREEN field of the W00 or other WIPP Screen (except W70 or W80).

c\. **Screen Description and Completion**. The following describes the
data displayed on the screen and the valid entries for applicable
fields.

W50 MATURING PENDING ISSUES MM-DD-YY

\(A\) (B) (C) (D) (E) (F) (G)

MATURING ISSUES PENDING ISSUES PAST DUE

00-07 01-30 31-60 61-90 91-180 181-365

OVER\
EPC DAYS DAYS DAYS DAYS DAYS DAYS

1 YEAR

TOTAL

END PRODUCT CODE EPC TYPE TERMINAL DIGIT RANGE COLUMN DETAIL

THRU

NEXT SCREEN

[Figure 22.06. MATURING PENDING ISSUES - W50 SCREEN LAYOUT]{.underline}

\(1\) **EPC**. This column displays the end products requested or all
EPC\'s for the benefit type requested.

\(2\) **MATURING ISSUES**. This column (COLUMN A) reflects the counts of
pending issues maturing within the next 7 days (suspense date minus
current date).

\(3\) **PENDING ISSUES PAST DUE**. Columns B through G display the
number of cases in which the suspense date has passed (current date
minus suspense date) by age.

\(4\) **TOTAL**. The total of counts for each column.

\(5\) **END PRODUCT CODE**. This field will display the data entered on
the previous request screen. To request additional or changed data,
enter one to five valid EPC\'s. When entered, EPC TYPE cannot be
entered.

\(6\) **EPC TYPE**. This field will display the data entered on the
previous request screen. To request additional or changed data, enter a
valid EPC type in this field.

\(7\) **TERMINAL DIGIT RANGE**. The data entered on the previous request
screen are displayed in this field. To expand, restrict or change an
inquiry, enter the appropriate digits in this field. For example, if
data had been requested for digits 00 THRU 99 and it is now desired to
reduce the data, this entry could be changed to 00 THRU 49.

\(8\) **COLUMN**. Enter the column heading A through G of the column for
which a detail list is being requested. The listing will contain cases
for all EPC\'s on the screen. Entry is limited to one column at a time.

\(9\) **NEXT SCREEN**. Valid entries are W00, W10, W20, W30, W40, W50,
W60, END or blank.

d\. **Detailed Listing**. The detailed listing will show the file
number, payee number, stub name, end product code, benefit type, date of
claim, suspense date and folder location for each case.

**22.10 MATURING DIARY ISSUES - THE W60 SCREEN**

a\. **General**. This screen displays the number of diary cases that
will mature within certain timeframes.

b\. **Screen Access**. This screen is accessed by entry of W60 in the
NEXT SCREEN field of the W00 or any other WIPP Screen (except W70 or
W80).

c\. **Screen Description and Completion**. The following describes the
data displayed on the screen and the valid entries for applicable
fields.

W60 MATURING DIARY ISSUES MM-DD-YY

\(A\) (B) (C) (D) (E) (F)\
TOTAL 00-07 08-30 31-90 91-180 181-365 OVER\
EPC ISSUES DAYS DAYS DAYS DAYS DAYS I YEAR

TOTAL

END PRODUCT CODE EPC TYPE TERMINAL DIGIT RANGE COLUMN DETAIL

THRU

NEXT SCREEN

[Figure 22.07. MATURING DIARY ISSUES - W60 SCREEN LAYOUT]{.underline}

\(1\) **EPC**. This column displays the EPC\'s for which data were
requested or all EPC\'s for the benefit type requested.

\(2\) **TOTAL ISSUES**. This column displays the total number of diary
issues for the associated EPC.

\(3\) **COLUMNS A through F**. These columns display a breakdown of
counts for future diaries with a suspense date coming due (suspense date
minus current date) within that timeframe.

\(4\) **TOTAL**. This line displays the total number of cases for each
column.

\(5\) **END PRODUCT CODE**. This field will display the data entered on
the previous request screen. To request additional or changed data,
enter one to five valid EPC\'s. When entered, EPC TYPE cannot be
entered.

\(6\) **EPC TYPE**. This field will display the data entered on the
previous request screen. To request additional or changed data, enter a
valid EPC type in this field.

\(7\) **TERMINAL DIGIT RANGE**. The data entered on the previous request
screen are displayed in this field. To expand, restrict or change an
inquiry, enter the appropriate digits in this field. For example, if
data had been requested for digits 00 THRU 99 and it is now desired to
reduce the data, this entry could be changed to 00 THRU 49.

\(8\) **COLUMN**. Enter the column heading A through F of the column for
which a detail list is being requested. The listing will contain cases
for all EPC\'s on the screen. Entry is limited to one column at a time.

\(9\) **DETAIL**. Enter X or Y in this field to indicate that a detailed
report for the data in the entered column is desired.

\(10\) **NEXT SCREEN**. Valid entries are W00, W10, W20, W30, W40, W50,
W60, END or blank.

d\. **Detailed Listings**. Detailed listings are available for all
columns. The listing will display the file number, payee number, stub
name, end product code, benefit type, suspense date, reason and folder
location.

**22.11 PENDING APPEAL CASES BY OPERATING ELEMENT - THE W70 SCREEN**

a\. **General**. This screen displays counts of appeals cases still
pending. The data are displayed by current status and separated by
operating element.

b\. **Screen Access**. The W70 Screen is accessed by entry of W70 in the
NEXT SCREEN field of the W00, W70 or W80 Screen. When the W70 is
requested, the EPC TYPE must be VAR or one to five operating elements
must be entered in either the END PRODUCT CODE field of the W00 Screen
or the OPERATING ELEMENT field of the W70 or W80 Screen.

c\. **Screen Description and Completion**. The following describes the
data displayed on the screen and valid entries for applicable fields.

W70 PENDING APPEAL CASES BY OPERATING ELEMENT

OPER (A) (B) (C) (D) (E) (F) (G)\
ELEM 05 10 20 41 42 51 85

TOTALS

OPERATING ELEMENT ALL TERMINAL DIGIT RANGE COLUMN DETAIL

THRU

NEXT SCREEN

[Figure 22.08. PENDING APPEAL CASES BY OPERATING ELEMENT - THE W70
SCREEN LAYOUT]{.underline}

\(1\) **OPER ELEM**. This column will display the operating elements
requested or all operating elements when the request was made using
benefit type.

\(2\) **COLUMNS A through G**. These columns will display the number of
cases in each status for the operating element shown.

\(3\) **TOTALS**. This area displays the total cases for each column.

\(4\) OPERATING ELEMENT. This field will display the Operating Elements
entered on the previous request screen. To request additional data,
enter new request here.

\(5\) **ALL**. To request additional data for all operating elements,
enter X here.

\(6\) **TERMINAL DIGIT RANGE**. The data entered on the previous request
screen are displayed in this field. To expand, restrict or change an
inquiry, enter the appropriate digits in this field. For example, if
data had been requested for digits 00 THRU 99 and it is now desired to
reduce the data, this entry could be changed to 00 THRU 49.

\(7\) **COLUMN**. Enter the column heading A through G of the column for
which a detail list is being requested. The listing will contain cases
for all Operating Elements on the screen. Entry is limited to one column
at a time.

\(8\) **DETAIL**. Enter X or Y in this field to indicate that a detailed
report for the data in the entered column is desired.

\(9\) **NEXT SCREEN**. Valid entries are W00, W70, W80, END or blank.

d\. **Detailed Listing**. A detailed listing is available for each
column on this screen. The listing produced will display cases in file
number order. For each case, the following data will be shown: file
number, payee number, end product code, claim location, operating
element and the number of days from the disposition date of the
following actions to the current date: Notice of Disagreement Received,
Statement of the Case Mailed, Substantive Appeal Received, Supplemental
Statement of the Case Mailed or Remand by BVA.

**22.12 COMPLETED APPEAL CASES BY OPERATING ELEMENT - THE W80 SCREEN**

a\. **General**. This screen displays the number of appeal cases that
are in a completed status. The counts are categorized by status codes
reflecting the code used for final disposition of the case and separated
by operating element. Cases will appear on this screen until the end of
the month in which they are cleared or cancelled.

b\. **Screen Access**. This screen is accessed by entry of W80 in the
NEXT SCREEN field of the W00, W70 or W80 Screen.

c\. Screen Description and Completion. The following describes the data
displayed on the screen and the valid entries for applicable fields.

W80 COMPLETED APPEAL CASES BY OPERATING ELEMENT MM-DD-YY

OPER (A) (B) (C) (D) (E) (F) AVERAGE TIME\
ELEM 30 40 43 50 53 70 TO COMPLETE

TOTALS

OPERATING ELEMENT ALL TERMINAL DIGIT RANGE COLUMN DETAIL

THRU

NEXT SCREEN

[Figure 22.09. COMPLETED APPEAL CASES BY OPERATING ELEMENT - W80 SCREEN
LAYOUT]{.underline}

\(1\) **OPER ELEM**. This column displays the operating elements
requested or all operating elements when the request was made using
benefit type.

\(2\) **COLUMNS A through F**. These columns will display the number of
cases completed under each status code for the operating element on the
same line.

\(3\) **AVERAGE TIME TO COMPLETE**. This column displays the average
number of days required to complete cases for the operating element.

\(4\) **TOTALS**. This line displays the total number of cases completed
for each column.

\(5\) **OPERATING ELEMENT**. This field will display Operating Elements
entered on the previous request screen. To request additional data,
enter new request here.

\(6\) **ALL**. To request additional data for all operating elements,
enter X here.

\(7\) **TERMINAL DIGIT RANGE**. The data entered on the previous request
screen are displayed in this field. To expand, restrict or change an
inquiry, enter the appropriate digits in this field. For example, if
data had been requested for digits 00 THRU 99 and it is now desired to
reduce the data, this entry could be changed to 00 THRU 49.

\(8\) **COLUMN**. Enter the column heading A through F of the column for
which a detail list is being requested. The listing will contain cases
for all Operating Elements on the screen. Entry is limited to one column
at a time.

\(9\) **DETAIL**. Enter X or Y in this field to indicate that a detailed
report for the data in the entered column is desired.

\(10\) **NEXT SCREEN**. Valid entries are W00, W70, W80, END or blank.

d\. **Detailed Listings**. Detailed listings produced will display cases
in file number order. For each case, the following data will be shown:
file number, payee number, end product code, claim location, notice of
disagreement date, disposition date and number of days to complete.