+-----------------------------------+-----------------------------------+
| **[Step]{.underline}**            | **[Description]{.underline}**     |
+===================================+===================================+
|                                   |                                   |
+-----------------------------------+-----------------------------------+
| 1\. End-user Contact              | -   The process begins with an    |
|                                   |     end-user requesting service   |
|                                   |     from the New Service          |
|                                   |     Provider.                     |
+-----------------------------------+-----------------------------------+
|                                   | -   It is assumed that prior to   |
|                                   |     entering the provisioning     |
|                                   |     process the involved NPA/NXX  |
|                                   |     was opened for porting.       |
+-----------------------------------+-----------------------------------+
| 2\. End-user agrees to change to  | -   End-user agrees to change to  |
| New Service Provider              |     New Service Provider and      |
|                                   |     requests retention of current |
|                                   |     telephone number (TN)         |
+-----------------------------------+-----------------------------------+
| 3\. New Service Provider obtains  | -   New Service Provider obtains  |
| end-user Authorization            |     authority from end-user to    |
|                                   |     act as the official agent on  |
|                                   |     behalf of the end-user. The   |
|                                   |     New Service Provider is       |
|                                   |     responsible for demonstrating |
|                                   |     necessary authority.          |
+-----------------------------------+-----------------------------------+
| 4\. Is end-user porting all       | -   The New Service Provider      |
| telephone numbers?                |     determines if customer is     |
|                                   |     porting all TNs.              |
+-----------------------------------+-----------------------------------+
|                                   | -   If yes, go to Step (6).       |
+-----------------------------------+-----------------------------------+
|                                   | -   If no, go to Step (5).        |
+-----------------------------------+-----------------------------------+
| 5\. New Service Provider notes    | -   The New Service Provider      |
| "not all TNs being ported" in     |     makes a note in the remarks   |
| remarks field on LSR.             |     section of the LSR to         |
|                                   |     identify whether the end-user |
|                                   |     is not porting all telephone  |
|                                   |     numbers (TNs).                |
+-----------------------------------+-----------------------------------+
| 6\. New Service Provider notifies | -   The New Service Provider      |
| Old Service Provider of change    |     notifies the Old Service      |
| using Local Service Request       |     Provider of the porting using |
| (LSR).                            |     the LSR and sends the         |
|                                   |     information via an electronic |
|                                   |     gateway, FAX, or other manual |
|                                   |     means. The LSR process is     |
|                                   |     defined by the Ordering and   |
|                                   |     Billing Forum (OBF) and the   |
|                                   |     electronic interface by the   |
|                                   |     Telecommunications Industry   |
|                                   |     Forum (TCIF).                 |
+-----------------------------------+-----------------------------------+
| 7\. Old Service Provider provides | -   The minimum expectation is    |
| Firm Order Confirmation (FOC) to  |     that the FOC is returned      |
| New Service Provider within 24    |     within 24 hours excluding     |
| hours.                            |     weekends unless otherwise     |
|                                   |     defined by inter-company      |
|                                   |     agreements. It is the         |
|                                   |     responsibility of the Old     |
|                                   |     Service Provider to contact   |
|                                   |     the New Service Provider if   |
|                                   |     the Old Service Provider is   |
|                                   |     unable to meet the 24 hour    |
|                                   |     expectation for transmitting  |
|                                   |     the FOC. If the FOC is not    |
|                                   |     received by the New Service   |
|                                   |     Provider within 24 hours,     |
|                                   |     then the New Service Provider |
|                                   |     contacts the Old Service      |
|                                   |     Provider.                     |
+-----------------------------------+-----------------------------------+
|                                   | -   The FOC due date is no        |
|                                   |     earlier than three (3)        |
|                                   |     business days after the FOC   |
|                                   |     receipt date. The first TN    |
|                                   |     ported in an NPA-NXX is no    |
|                                   |     earlier than five (5)         |
|                                   |     business days after FOC       |
|                                   |     receipt date. It is assumed   |
|                                   |     that the porting interval is  |
|                                   |     not in addition to intervals  |
|                                   |     for other requested services  |
|                                   |     related to the porting (e.g., |
|                                   |     unbundled loops). The         |
|                                   |     interval becomes the longest  |
|                                   |     single interval required for  |
|                                   |     the services requested.       |
+-----------------------------------+-----------------------------------+
|                                   | -   The FOC process is defined by |
|                                   |     the OBF and the electronic    |
|                                   |     interface by the TCIF.        |
+-----------------------------------+-----------------------------------+
| 8\. Old and New Service Providers | -   The Service Providers create  |
| create and process service        |     and process their service     |
| orders.                           |     orders through their internal |
|                                   |     service order systems, from   |
|                                   |     the information provided on   |
|                                   |     the FOC and LSR.              |
+-----------------------------------+-----------------------------------+
| 9\. Old (optionally) and New      | -   Due date on create message is |
| Service Providers notify NPAC.    |     the due date on the FOC. Any  |
|                                   |     change of due date to NPAC is |
|                                   |     the result of a change in the |
|                                   |     FOC due date.                 |
+-----------------------------------+-----------------------------------+
|                                   | -   Service Providers enter       |
|                                   |     subscription data into NPAC   |
|                                   |     SMS via SOA interface for     |
|                                   |     porting of end-user in        |
|                                   |     accordance with the NANC      |
|                                   |     Functional Requirements       |
|                                   |     Specification (FRS) and the   |
|                                   |     NANC Interoperability         |
|                                   |     Interface Specifications      |
|                                   |     (IIS).                        |
+-----------------------------------+-----------------------------------+
| 10\. NPAC performs data           | -   NPAC SMS validates data to    |
| validation on each individual     |     ensure value formats and      |
| message.                          |     consistency as defined in the |
|                                   |     FRS. This is not a comparison |
|                                   |     between Old and New Service   |
|                                   |     Provider messages.            |
+-----------------------------------+-----------------------------------+
| 11\. Is data valid?               | -   If yes, go to Step (14). If   |
|                                   |     this is the first valid       |
|                                   |     create message, the t~1~      |
|                                   |     timer is started.             |
+-----------------------------------+-----------------------------------+
|                                   | -   If no, go to Step (12).       |
+-----------------------------------+-----------------------------------+
| 12\. Return data to Service       | -   If the data is not valid, the |
| Provider.                         |     NPAC returns notification to  |
|                                   |     the Service Provider for      |
|                                   |     correction.                   |
+-----------------------------------+-----------------------------------+
| 13\. Data corrected and           | -   The Service Provider, upon    |
| forwarded.                        |     notification from the NPAC    |
|                                   |     SMS, corrects the data and    |
|                                   |     forwards back to NPAC SMS.    |
+-----------------------------------+-----------------------------------+
| 14\. Did NPAC receive both and    | -   If matching, go to Step (17). |
| matching create messages within   |                                   |
| nine (9) business hours (t~1~).   | -   If mismatched, go to Step     |
|                                   |     (15).                         |
|                                   |                                   |
|                                   | -   If t~1~ timer expires, go to  |
|                                   |     Step (16).                    |
|                                   |                                   |
|                                   | -   NPAC SMS processing timers    |
|                                   |     include business hours only,  |
|                                   |     except where otherwise        |
|                                   |     specified. Local business     |
|                                   |     hours are defined as 12       |
|                                   |     daytime hours per day on      |
|                                   |     Monday through Friday, except |
|                                   |     holidays. Holidays and        |
|                                   |     business hours are regionally |
|                                   |     defined.                      |
+-----------------------------------+-----------------------------------+
| 15\. NPAC notifies appropriate    | -   The NPAC informs the Service  |
| Service Provider that information |     Provider that sent the second |
| is mismatched.                    |     create that the messages are  |
|                                   |     mismatched. If necessary, the |
|                                   |     Service Provider notified     |
|                                   |     coordinates the correction.   |
+-----------------------------------+-----------------------------------+
| 16\. NPAC notifies appropriate    | -   If Service Providers do not   |
| Service Provider that create      |     notify the NPAC SMS and/or    |
| message is missing.               |     provide matching data, the    |
|                                   |     NPAC SMS sends a notification |
|                                   |     to the Service Provider who   |
|                                   |     did not respond to the port.  |
+-----------------------------------+-----------------------------------+
|                                   | -   The NPAC SMS provides an      |
|                                   |     Initial Concurrence Window    |
|                                   |     tunable parameter (t~1~)      |
|                                   |     defined as the number of      |
|                                   |     hours after the subscription  |
|                                   |     version was initially created |
|                                   |     by which both Service         |
|                                   |     Providers can authorize       |
|                                   |     transfer of subscription      |
|                                   |     service. The current default  |
|                                   |     is nine (9) business hours.   |
|                                   |                                   |
|                                   | -   The t~2~ timer starts.        |
+-----------------------------------+-----------------------------------+
| 17\. Did Old Service Provider     | -   If yes, go to Step (25).      |
| place order in Conflict.          |                                   |
|                                   | -   If no, go to Step (18).       |
+-----------------------------------+-----------------------------------+
|                                   | -   Check Concurrence Flag Yes or |
|                                   |     No. If no, a conflict cause   |
|                                   |     code as defined in the FRS,   |
|                                   |     is designated. Old Service    |
|                                   |     Provider makes a concerted    |
|                                   |     effort to contact New Service |
|                                   |     Provider prior to placing     |
|                                   |     subscription in conflict. Old |
|                                   |     Service Provider may initiate |
|                                   |     conflict with proper conflict |
|                                   |     cause code at anytime prior   |
|                                   |     to noon of the business day   |
|                                   |     before the due date.          |
+-----------------------------------+-----------------------------------+
| 18\. New Service Provider         | -   The New Service Provider has  |
| coordinates physical changes with |     the option of requesting a    |
| Old Service Provider.             |     coordinated order. This is    |
|                                   |     the re-entry point from the   |
|                                   |     Inter-Service Provider LNP    |
|                                   |     Operations Flows - Conflict   |
|                                   |     Flow for the Service Creation |
|                                   |     Provisioning Process tie      |
|                                   |     point BB.                     |
+-----------------------------------+-----------------------------------+
|                                   | -   If coordination is requested  |
|                                   |     on the LSR, an indication of  |
|                                   |     yes or no for the application |
|                                   |     of a 10-digit trigger is      |
|                                   |     required. If no coordination  |
|                                   |     indication is given, then by  |
|                                   |     default, the 10-digit trigger |
|                                   |     is applied as defined in      |
|                                   |     inter-company agreements. If  |
|                                   |     the New Service Provider      |
|                                   |     requests a coordinated order  |
|                                   |     and specifies 'no' on the     |
|                                   |     application of the 10-digit   |
|                                   |     trigger, the Old Service      |
|                                   |     Provider uses the 10-digit    |
|                                   |     trigger at its discretion.    |
+-----------------------------------+-----------------------------------+
| 19\. Does NPAC receive            | -   The NPAC SMS provides a Final |
| information within nine (9)       |     Concurrence Window tunable    |
| business hours (t~2~)?            |     parameter (t~2~), defined as  |
|                                   |     the number of hours after the |
|                                   |     concurrence request is sent   |
|                                   |     by the NPAC SMS. The current  |
|                                   |     default is nine (9) business  |
|                                   |     hours.                        |
+-----------------------------------+-----------------------------------+
|                                   | -   NPAC SMS processing timers    |
|                                   |     include business hours only,  |
|                                   |     except where otherwise        |
|                                   |     specified. Local business     |
|                                   |     hours are defined as 12       |
|                                   |     daytime hours per day on      |
|                                   |     Monday through Friday, except |
|                                   |     holidays. Holidays and        |
|                                   |     business hours are regionally |
|                                   |     defined.                      |
+-----------------------------------+-----------------------------------+
|                                   | -   If create messages match, go  |
|                                   |     to Step (17).                 |
|                                   |                                   |
|                                   | -   If t~2~ timer expires, go to  |
|                                   |     Step (20).                    |
|                                   |                                   |
|                                   | -   If create messages are        |
|                                   |     mismatched they will be       |
|                                   |     processed in the same manner  |
|                                   |     as Step (15).                 |
+-----------------------------------+-----------------------------------+
| 20\. Is create message missing    | -   If New Service Provider, go   |
| from New or Old Service Provider? |     to Step (21).                 |
|                                   |                                   |
|                                   | -   If Old Service Provider, go   |
|                                   |     to Step (23).                 |
+-----------------------------------+-----------------------------------+
| 21\. NPAC logs no response.       | -   The NPAC records that no      |
|                                   |     matching create message was   |
|                                   |     received from the New Service |
|                                   |     Provider.                     |
+-----------------------------------+-----------------------------------+
| 22\. NPAC notifies both Service   | -   The subscription version is   |
| Providers that transaction is     |     immediately cancelled by NPAC |
| cancelled and change is rejected. |     SMS. Both Service Providers   |
|                                   |     take appropriate action       |
|                                   |     related to internal work      |
|                                   |     orders.                       |
+-----------------------------------+-----------------------------------+
| 23\. NPAC notifies Old Service    | -   A notification message is     |
| Provider that porting proceeds    |     sent to the Old Service       |
| under control of New Service      |     Provider noting that the      |
| Provider.                         |     porting is proceeding in the  |
|                                   |     absence of any message from   |
|                                   |     the Old Service Provider.     |
+-----------------------------------+-----------------------------------+
| 24\. Is the Unconditional         | -   If yes, go to Inter-Service   |
| 10-Digit Trigger being used?      |     Provider LNP Operations       |
|                                   |     Flows - Provisioning with     |
|                                   |     Unconditional 10-Digit        |
|                                   |     Trigger - tie point AA.       |
+-----------------------------------+-----------------------------------+
|                                   | -   If no, go to Inter-Service    |
|                                   |     Provider LNP Operations       |
|                                   |     Flows - Provisioning without  |
|                                   |     Unconditional 10-digit        |
|                                   |     Trigger - tie point A.        |
+-----------------------------------+-----------------------------------+
|                                   | -   The unconditional 10-digit    |
|                                   |     trigger is an option assigned |
|                                   |     to a line on a donor switch   |
|                                   |     during the transition period  |
|                                   |     when the line is physically   |
|                                   |     moved from donor switch to    |
|                                   |     recipient switch. During this |
|                                   |     period it is possible for the |
|                                   |     TN to reside in both donor    |
|                                   |     and recipient switches at the |
|                                   |     same time.                    |
+-----------------------------------+-----------------------------------+
|                                   | -   The unconditional 10-digit    |
|                                   |     trigger may be applied by the |
|                                   |     New Service Provider.         |
+-----------------------------------+-----------------------------------+
| 25\. NPAC logs request to place   | -   Go to Inter-Service Provider  |
| order into Conflict including     |     LNP Operations Flows -        |
| conflict cause code.              |     Conflict Flow for the Service |
|                                   |     Creation Provisioning         |
|                                   |     Process - tie point B.        |
+-----------------------------------+-----------------------------------+
| 26\. END                          |                                   |
+-----------------------------------+-----------------------------------+

+----------------------------------+-----------------------------------+
| **[Step]{.underline}**           | **[Description]{.underline}**     |
+==================================+===================================+
|                                  |                                   |
+----------------------------------+-----------------------------------+
| **NOTE: Steps 1 and 2 are worked |                                   |
| concurrently.**                  |                                   |
+----------------------------------+-----------------------------------+
|                                  |                                   |
+----------------------------------+-----------------------------------+
| 1\. New Service Provider         | -   The New Service Provider      |
| activates its Central Office     |     activates its own Central     |
| translations.                    |     Office translations.          |
+----------------------------------+-----------------------------------+
| 2\. Old and New Service          | -   Physical changes may or may   |
| Providers make physical changes  |     not be coordinated.           |
| (where necessary).               |     Coordinated physical changes  |
|                                  |     are based on inter-connection |
|                                  |     agreements.                   |
|                                  |                                   |
|                                  | -   Following completion of steps |
|                                  |     1 and 2, the New Service      |
|                                  |     Provider is now providing     |
|                                  |     dial tone to ported end user. |
+----------------------------------+-----------------------------------+
| 3\. New Service Provider         | -   The New Service Provider      |
| notifies NPAC to activate        |     sends an activate message to  |
| subscription.                    |     the NPAC SMS via the SOA.     |
+----------------------------------+-----------------------------------+
|                                  | -   No NPAC subscription version  |
|                                  |     may activate before the FOC   |
|                                  |     due date.                     |
+----------------------------------+-----------------------------------+
| **NOTE: Steps 4, 5, 6, and 7 may |                                   |
| be concurrent, but at a minimum  |                                   |
| should be completed ASAP.**      |                                   |
+----------------------------------+-----------------------------------+
|                                  |                                   |
+----------------------------------+-----------------------------------+
| 4\. NPAC SMS Downloads (real     | -   The NPAC SMS broadcasts new   |
| time) to all Service Providers.  |     subscription data to all      |
|                                  |     Service Providers in the      |
|                                  |     serving area in accordance    |
|                                  |     with the NANC FRS and NANC    |
|                                  |     IIS. The Generic Requirements |
|                                  |     for Service Control Point     |
|                                  |     (SCP) Applications and GTT    |
|                                  |     Function for Number           |
|                                  |     Portability document contains |
|                                  |     a reference to a target       |
|                                  |     interval for SCP updates.     |
+----------------------------------+-----------------------------------+
| 5\. NPAC SMS records date and    | -   The NPAC SMS records the      |
| time in history file.            |     current date and time as the  |
|                                  |     Activation Date and Time      |
|                                  |     stamp, after all Local SMSs   |
|                                  |     have successfully             |
|                                  |     acknowledged receipt of new   |
|                                  |     subscription version.         |
+----------------------------------+-----------------------------------+
| 6\. Old Service Provider removes | -   The Old Service Provider      |
| translations in Central Office.  |     initiates the removal of      |
|                                  |     translation either at         |
|                                  |     designated Due Date and Time  |
|                                  |     or, if the order was          |
|                                  |     designated as coordinated,    |
|                                  |     upon receipt of a call from   |
|                                  |     the New Service Provider.     |
+----------------------------------+-----------------------------------+
| 7\. NPAC SMS logs failures and   | -   The NPAC SMS resends the      |
| non-responses and notifies the   |     activation to a Local SMS     |
| Old and New Service Providers of |     that did not acknowledge      |
| failures.                        |     receipt of the request. The   |
|                                  |     number of NPAC SMS attempts   |
|                                  |     to resend is a tunable        |
|                                  |     parameter for which the       |
|                                  |     current default is three (3)  |
|                                  |     attempts. Once this cycle is  |
|                                  |     completed NPAC personnel      |
|                                  |     investigate possible          |
|                                  |     problems. In addition, the    |
|                                  |     NPAC sends a notice via SOA   |
|                                  |     interface to both the Old and |
|                                  |     New Service Providers with a  |
|                                  |     list of Local SMSs that       |
|                                  |     failed activation.            |
+----------------------------------+-----------------------------------+
| 8\. All Service Providers update | -   This is an internal process   |
| routing databases (real time     |     and is performed in           |
| download).                       |     accordance with the Generic   |
|                                  |     Requirements for SCP          |
|                                  |     Applications and GTT          |
|                                  |     Functions for Number          |
|                                  |     Portability document.         |
+----------------------------------+-----------------------------------+
| 9\. New Service Provider may     | -   The New Service Provider may  |
| verify completion.               |     make test calls to verify     |
|                                  |     that calls to ported numbers  |
|                                  |     complete as expected.         |
+----------------------------------+-----------------------------------+
| 10\. END                         |                                   |
+----------------------------------+-----------------------------------+

+----------------------------------+---+----------------------------------+
| **[Step]{.underline}**           |   | **[Description]{.underline}**    |
+==================================+===+==================================+
|                                  |   |                                  |
+----------------------------------+---+----------------------------------+
| 1\. Old Service Provider         | - |                                  |
| activates unconditional 10-digit |   |                                  |
| trigger in Central Office.       |   |                                  |
|                                  |   |                                  |
|                                  | T |                                  |
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|                                  |   |                                  |
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|                                  | d |                                  |
|                                  | e |                                  |
|                                  | r |                                  |
|                                  | . |                                  |
+----------------------------------+---+----------------------------------+
| **NOTE: Steps 2 and 3 may be     |   |                                  |
| worked concurrently.**           |   |                                  |
+----------------------------------+---+----------------------------------+
| 2\. New Service Provider         | - |                                  |
| activates Central Office         |   |                                  |
| translations.                    |   |                                  |
|                                  |   |                                  |
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|                                  | s |                                  |
|                                  | . |                                  |
+----------------------------------+---+----------------------------------+
| 3\. Old and New Service          | - |                                  |
| Providers make physical changes  |   |                                  |
| (where necessary).               |   |                                  |
|                                  |   |                                  |
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+----------------------------------+---+----------------------------------+
|                                  | - |                                  |
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|                                  | s |                                  |
|                                  | . |                                  |
+----------------------------------+---+----------------------------------+
| 4\. New Service Provider         | - |                                  |
| notifies NPAC to activate        |   |                                  |
| subscription.                    |   |                                  |
|                                  |   |                                  |
|                                  | T |                                  |
|                                  | h |                                  |
|                                  | e |                                  |
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|                                  | C |                                  |
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|                                  |   |                                  |
|                                  | S |                                  |
|                                  | M |                                  |
|                                  | S |                                  |
|                                  | . |                                  |
+----------------------------------+---+----------------------------------+
|                                  | - |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  | N |                                  |
|                                  | o |                                  |
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|                                  | N |                                  |
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|                                  | p |                                  |
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|                                  | o |                                  |
|                                  | n |                                  |
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|                                  | v |                                  |
|                                  | e |                                  |
|                                  | r |                                  |
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|                                  | m |                                  |
|                                  | a |                                  |
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|                                  | a |                                  |
|                                  | c |                                  |
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|                                  | v |                                  |
|                                  | a |                                  |
|                                  | t |                                  |
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|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
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|                                  | f |                                  |
|                                  | o |                                  |
|                                  | r |                                  |
|                                  | e |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  | t |                                  |
|                                  | h |                                  |
|                                  | e |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  | F |                                  |
|                                  | O |                                  |
|                                  | C |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  | d |                                  |
|                                  | u |                                  |
|                                  | e |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  | d |                                  |
|                                  | a |                                  |
|                                  | t |                                  |
|                                  | e |                                  |
|                                  | . |                                  |
+----------------------------------+---+----------------------------------+
| **NOTE: Steps 5, 6, and 7 may be |   |                                  |
| concurrent, but at a minimum     |   |                                  |
| should be completed ASAP.**      |   |                                  |
+----------------------------------+---+----------------------------------+
|                                  |   |                                  |
+----------------------------------+---+----------------------------------+
| 5\. NPAC SMS Downloads (real     | - |                                  |
| time) to all Service Providers.  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  | T |                                  |
|                                  | h |                                  |
|                                  | e |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  | N |                                  |
|                                  | P |                                  |
|                                  | A |                                  |
|                                  | C |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
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|                                  | . |                                  |
+----------------------------------+---+----------------------------------+
| 6\. NPAC SMS records date and    | - |                                  |
| time in history file.            |   |                                  |
|                                  |   |                                  |
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|                                  | p |                                  |
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|                                  | i |                                  |
|                                  | o |                                  |
|                                  | n |                                  |
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|                                  |   |                                  |
|                                  |   |                                  |
|                                  | v |                                  |
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|                                  | s |                                  |
|                                  | i |                                  |
|                                  | o |                                  |
|                                  | n |                                  |
|                                  | . |                                  |
+----------------------------------+---+----------------------------------+
| 7\. NPAC SMS logs failures and   | - |                                  |
| non-responses and notifies the   |   |                                  |
| Old and New Service Providers of |   |                                  |
| failures.                        |   |                                  |
|                                  | T |                                  |
|                                  | h |                                  |
|                                  | e |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  | N |                                  |
|                                  | P |                                  |
|                                  | A |                                  |
|                                  | C |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  | S |                                  |
|                                  | M |                                  |
|                                  | S |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
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|                                  | n |                                  |
|                                  | d |                                  |
|                                  | s |                                  |
|                                  |   |                                  |
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|                                  | t |                                  |
|                                  | h |                                  |
|                                  | e |                                  |
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+----------------------------------+---+----------------------------------+
| 8\. All Service Providers update | - |                                  |
| routing databases (real time     |   |                                  |
| download).                       |   |                                  |
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|                                  | t |                                  |
|                                  | . |                                  |
+----------------------------------+---+----------------------------------+
| 9\. Old Service Provider removes | - |                                  |
| appropriate translations.        |   |                                  |
|                                  |   |                                  |
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|                                  | . |                                  |
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|                                  |   |                                  |
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|                                  |   |                                  |
|                                  |   |                                  |
|                                  | a |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
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|                                  | s |                                  |
|                                  | i |                                  |
|                                  | s |                                  |
|                                  | . |                                  |
+----------------------------------+---+----------------------------------+
| 10\. New Service Provider may    | - |                                  |
| verify completion.               |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  | T |                                  |
|                                  | h |                                  |
|                                  | e |                                  |
|                                  |   |                                  |
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|                                  |   |                                  |
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|                                  |   |                                  |
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|                                  | a |                                  |
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|                                  | a |                                  |
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|                                  | a |                                  |
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|                                  | l |                                  |
|                                  | s |                                  |
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|                                  | o |                                  |
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|                                  |   |                                  |
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|                                  | o |                                  |
|                                  | r |                                  |
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|                                  | e |                                  |
|                                  | d |                                  |
|                                  |   |                                  |
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|                                  | n |                                  |
|                                  | u |                                  |
|                                  | m |                                  |
|                                  | b |                                  |
|                                  | e |                                  |
|                                  | r |                                  |
|                                  | s |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  | c |                                  |
|                                  | o |                                  |
|                                  | m |                                  |
|                                  | p |                                  |
|                                  | l |                                  |
|                                  | e |                                  |
|                                  | t |                                  |
|                                  | e |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  | a |                                  |
|                                  | s |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  |   |                                  |
|                                  | e |                                  |
|                                  | x |                                  |
|                                  | p |                                  |
|                                  | e |                                  |
|                                  | c |                                  |
|                                  | t |                                  |
|                                  | e |                                  |
|                                  | d |                                  |
|                                  | . |                                  |
+----------------------------------+---+----------------------------------+
| 11\. END                         |   |                                  |
+----------------------------------+---+----------------------------------+

+---------------------------------+------------------------------------+
| **[Step]{.underline}**          | **[Description]{.underline}**      |
+=================================+====================================+
|                                 |                                    |
+---------------------------------+------------------------------------+
| 1\. Tie-point (B)               | -   The conflict flow is entered   |
|                                 |     through the Provisioning       |
|                                 |     process flow (Figure 1)        |
|                                 |     through tie point (B), when    |
|                                 |     the Old Service Provider       |
|                                 |     enters a concurrence flag of   |
|                                 |     "No", and designates a         |
|                                 |     conflict cause code.           |
+---------------------------------+------------------------------------+
| 2\. First time into conflict?   | -   The Old Service Provider may   |
|                                 |     only place subscription into   |
|                                 |     conflict status one time. If   |
|                                 |     this is the first time for the |
|                                 |     Old Service Provider to place  |
|                                 |     the order into conflict,       |
|                                 |     proceed to Step (3); if not,   |
|                                 |     proceed to Step (5).           |
+---------------------------------+------------------------------------+
| 3\. Is Conflict initiated prior | -   If no, go to Step (5).         |
| to noon the business day before |                                    |
| Due Date?                       | -   If yes, go to Step (4).        |
+---------------------------------+------------------------------------+
| 4\. NPAC changes subscription   | -   Both Service Providers take    |
| to Conflict Status and notifies |     appropriate action related to  |
| both Service Providers.         |     internal work orders.          |
+---------------------------------+------------------------------------+
|                                 | -   Subscriptions may be modified  |
|                                 |     while in the conflict state    |
|                                 |     (e.g., due date).              |
+---------------------------------+------------------------------------+
| 5\. NPAC rejects conflict       | -   NPAC notifies Service Provider |
| request.                        |     of rejection.                  |
|                                 |                                    |
|                                 | -   Proceed to tie point BB on the |
|                                 |     Provisioning flow (Figure 1).  |
+---------------------------------+------------------------------------+
| 6\. New Service Provider        | -   The escalation process is      |
| contacts the Old Service        |     defined in the inter-company   |
| Provider to resolve Conflict.   |     agreements.                    |
| If no agreement is reached,     |                                    |
| begin normal escalation.        |                                    |
+---------------------------------+------------------------------------+
| 7\. Was conflict resolved       | -   From the time a subscription   |
| within 30 calendar days?        |     is placed in conflict, there   |
|                                 |     is a 30 calendar day limit     |
|                                 |     after which it is removed from |
|                                 |     the NPAC database. If it is    |
|                                 |     resolved within the 30         |
|                                 |     calendar day limit, proceed to |
|                                 |     Step (8); if not, the          |
|                                 |     subscription request will      |
|                                 |     "time out" and proceed to Step |
|                                 |     (11).                          |
+---------------------------------+------------------------------------+
| 8\. How was Conflict resolved?  | -   Conflict resolution initiates  |
|                                 |     one of two actions: 1)         |
|                                 |     cancellation of the            |
|                                 |     subscription, or 2) resumption |
|                                 |     of the service creation        |
|                                 |     provisioning process. If the   |
|                                 |     conflict is resolved by        |
|                                 |     cancellation of the            |
|                                 |     subscription, then proceed to  |
|                                 |     the Cancellation Flows for     |
|                                 |     Provisioning Process           |
|                                 |     (Figure 5) through tie         |
|                                 |     point C. If the conflict is    |
|                                 |     otherwise resolved, proceed to |
|                                 |     Step (9).                      |
+---------------------------------+------------------------------------+
| 9\. If conflict was resolved    | -   In order for the porting       |
| within six (6) business hours,  |     process to continue at least   |
| only the Old Service Provider   |     one Service Provider must      |
| may notify NPAC of "conflict    |     remove the subscription from   |
| off". If conflict was resolved  |     conflict.                      |
| after six (6) hours, either the |                                    |
| New or Old Service Provider may |                                    |
| notify NPAC of "conflict off".  |                                    |
+---------------------------------+------------------------------------+
| 10\. NPAC notifies both Service | -   NPAC notifies both Service     |
| Providers of conflict off via   |     Providers of the change in     |
| SOA.                            |     subscription status. The       |
|                                 |     porting process resumes as     |
|                                 |     normal, proceeding to the      |
|                                 |     Provisioning process flow      |
|                                 |     (Figure 1) at tie point BB.    |
+---------------------------------+------------------------------------+
| 11\. NPAC initiates             | -   NPAC notifies both Service     |
| cancellation and notifies       |     Providers that the             |
| Service Providers.              |     subscription version status    |
|                                 |     was updated to *cancelled*.    |
+---------------------------------+------------------------------------+
|                                 | -   Both Service Providers take    |
|                                 |     appropriate action related to  |
|                                 |     internal work orders.          |
+---------------------------------+------------------------------------+
| 12\. END                        |                                    |
+---------------------------------+------------------------------------+

Introduction

A service order and/or subscription may be cancelled through the
following processes:

-   The end-user contacts the Old or New Service Provider and requests
    cancellation of their porting request.

-   Conflict Flow for the Service Creation Provisioning Process - Figure
    4: As a result of the Conflict Resolution process (at tie-point C)
    the Old and New Service Providers agree to cancel the subscription
    and applicable service orders.

+---------------------------------+------------------------------------+
| **[Step]{.underline}**          | **[Description]{.underline}**      |
+=================================+====================================+
|                                 |                                    |
+---------------------------------+------------------------------------+
| 1\. End-user                    | -   The Cancellation Process may   |
|                                 |     begin with an end-user         |
|                                 |     requesting cancellation of     |
|                                 |     their pending port. The        |
|                                 |     Cancellation process flow      |
|                                 |     applies only to that period of |
|                                 |     time between subscription      |
|                                 |     creation, and either           |
|                                 |     activation or cancellation of  |
|                                 |     the porting request. If        |
|                                 |     activation completed and the   |
|                                 |     end-user wishes to revert back |
|                                 |     to the former Service          |
|                                 |     Provider, it is accomplished   |
|                                 |     via the Provisioning Process.  |
+---------------------------------+------------------------------------+
| 2\. Did end-user contact Old or | -   The end-user contacts either   |
| New Service Provider?           |     the Old or New Service         |
|                                 |     Provider to cancel the porting |
|                                 |     request. Only the Old or New   |
|                                 |     Service Provider can initiate  |
|                                 |     this transaction, not another  |
|                                 |     Service Provider.              |
+---------------------------------+------------------------------------+
|                                 | -   The contacted Service Provider |
|                                 |     gathers information necessary  |
|                                 |     for sending the LSR to the     |
|                                 |     other Service Provider noting  |
|                                 |     cancellation, and for sending  |
|                                 |     the cancellation request to    |
|                                 |     NPAC SMS.                      |
+---------------------------------+------------------------------------+
|                                 | -   If the end-user contacted the  |
|                                 |     Old Service Provider, then     |
|                                 |     proceed to Step (3).           |
+---------------------------------+------------------------------------+
|                                 | -   If the end-user contacted the  |
|                                 |     New Service Provider, proceed  |
|                                 |     to Step (6).                   |
+---------------------------------+------------------------------------+
| 3\. Old Service Provider        | -   The Old Service Provider       |
| obtains end-user authorization. |     obtains actual authority from  |
|                                 |     the end-user to act as the     |
|                                 |     official agent on behalf of    |
|                                 |     the end-user to cancel the     |
|                                 |     porting request. The Old       |
|                                 |     Service Provider is            |
|                                 |     responsible for demonstrating  |
|                                 |     such authority as necessary.   |
+---------------------------------+------------------------------------+
| 4\. Old Service Provider sends  | -   The Old Service Provider       |
| notification to New Service     |     notifies the New Service       |
| Provider                        |     Provider, via their            |
|                                 |     inter-company interface,       |
|                                 |     indicating that the porting    |
|                                 |     request is to be cancelled.    |
+---------------------------------+------------------------------------+
| 5\. Old Service Provider sends  | -   The Old Service Provider,      |
| cancellation to NPAC, if        |     contacted directly by the      |
| appropriate                     |     end-user or notified by the    |
|                                 |     New Service Provider via their |
|                                 |     inter-company interface, sends |
|                                 |     a cancellation message to NPAC |
|                                 |     via the SOA interface. This    |
|                                 |     cancellation message is        |
|                                 |     accepted by NPAC SMS only if   |
|                                 |     the Old Service Provider had   |
|                                 |     previously uploaded during the |
|                                 |     subscription creation. If the  |
|                                 |     Old Service Provider sends a   |
|                                 |     cancellation message and a     |
|                                 |     create message was not         |
|                                 |     previously sent, the NPAC      |
|                                 |     responds with a reject         |
|                                 |     message. If the Old Service    |
|                                 |     Provider does not upload a     |
|                                 |     create message to the NPAC SMS |
|                                 |     for this subscription, it      |
|                                 |     cannot subsequently send a     |
|                                 |     cancellation message.          |
+---------------------------------+------------------------------------+
|                                 | -   The Old Service Provider takes |
|                                 |     appropriate action related to  |
|                                 |     internal work orders.          |
+---------------------------------+------------------------------------+
| 6\. New Service Provider sends  | -   The end-user contacts the New  |
| LSR to Old Service Provider     |     Service Provider to cancel the |
| noting cancellation as soon as  |     porting request. The New       |
| possible prior to activation    |     Service Provider fills out and |
| time                            |     sends the LSR form to the Old  |
|                                 |     Service Provider via their     |
|                                 |     inter-company interface,       |
|                                 |     indicating cancellation of the |
|                                 |     porting request.               |
+---------------------------------+------------------------------------+
| 7\. New Service Provider sends  | -   The New Service Provider,      |
| cancellation to NPAC, if        |     contacted directly by the      |
| appropriate                     |     end-user or notified by the    |
|                                 |     Old Service Provider via their |
|                                 |     inter-company interface, sends |
|                                 |     a cancellation message to NPAC |
|                                 |     via the SOA interface. This    |
|                                 |     cancellation message is        |
|                                 |     accepted by NPAC SMS only if   |
|                                 |     the New Service Provider       |
|                                 |     previously uploaded during the |
|                                 |     subscription creation. If the  |
|                                 |     New Service Provider sends a   |
|                                 |     cancellation message and a     |
|                                 |     create message was not         |
|                                 |     previously sent, the NPAC      |
|                                 |     responds with a reject         |
|                                 |     message. If the New Service    |
|                                 |     Provider did not upload a      |
|                                 |     create message to the NPAC SMS |
|                                 |     for this subscription, it      |
|                                 |     cannot subsequently send a     |
|                                 |     cancellation message.          |
+---------------------------------+------------------------------------+
|                                 | -   The New Service Provider takes |
|                                 |     appropriate action related to  |
|                                 |     internal work orders.          |
+---------------------------------+------------------------------------+
| 8\. Did NPAC receive            | -   The NPAC applies a nine (9)    |
| notification(s) within nine (9) |     business hour \[tunable        |
| business hours?                 |     parameter\] time limit on      |
|                                 |     receiving cancellation         |
|                                 |     messages from both Service     |
|                                 |     Providers. This is referred to |
|                                 |     as the Initial Cancellation    |
|                                 |     Window.                        |
+---------------------------------+------------------------------------+
|                                 | -   NPAC SMS processing timers     |
|                                 |     include business hours only,   |
|                                 |     except where otherwise         |
|                                 |     specified. Local business      |
|                                 |     hours are defined as 12        |
|                                 |     daytime hours per day on       |
|                                 |     Monday through Friday, except  |
|                                 |     holidays. Holidays and         |
|                                 |     business hours are regionally  |
|                                 |     defined.                       |
+---------------------------------+------------------------------------+
|                                 | -   The NPAC SMS tests for receipt |
|                                 |     of cancellation messages from  |
|                                 |     the two Service Providers      |
|                                 |     based on which Service         |
|                                 |     Provider had previously        |
|                                 |     uploaded into NPAC SMS. Since  |
|                                 |     the Old Service Provider's     |
|                                 |     upload is optional for         |
|                                 |     subscription creation, if the  |
|                                 |     Old Service Provider did not   |
|                                 |     upload during the creation     |
|                                 |     process, the Old Service       |
|                                 |     Provider's input during        |
|                                 |     cancellation is not accepted   |
|                                 |     by NPAC SMS. Similarly, if     |
|                                 |     during the subscription        |
|                                 |     creation process only the Old  |
|                                 |     Service Provider uploaded, and |
|                                 |     not the New Service Provider,  |
|                                 |     only the Old Service           |
+---------------------------------+------------------------------------+
|                                 | > Provider's input is accepted     |
|                                 | > when canceling an order.         |
+---------------------------------+------------------------------------+
|                                 | -   For a "concurred"              |
|                                 |     subscription, when the first   |
|                                 |     cancellation message is        |
|                                 |     received, NPAC sets the        |
|                                 |     subscription status to         |
|                                 |     *cancel-pending*. Both the Old |
|                                 |     and New Service Providers are  |
|                                 |     notified of this change in     |
|                                 |     status via the SOA interface.  |
+---------------------------------+------------------------------------+
|                                 | -   If the second cancellation     |
|                                 |     notification, from the other   |
|                                 |     Service Provider, is received  |
|                                 |     within nine (9) business       |
|                                 |     hours, proceed to Step (11).   |
+---------------------------------+------------------------------------+
|                                 | -   If the second cancellation     |
|                                 |     notification from the other    |
|                                 |     Service Provider is not        |
|                                 |     received within nine (9)       |
|                                 |     business hours, proceed to     |
|                                 |     Step (9).                      |
+---------------------------------+------------------------------------+
|                                 | -   For a "non-concurred"          |
|                                 |     subscription, when the first   |
|                                 |     cancellation message is        |
|                                 |     received, NPAC sets the        |
|                                 |     subscription status directly   |
|                                 |     to *cancel*, and proceeds to   |
|                                 |     Step (11). Both the Old and    |
|                                 |     New Service Providers are      |
|                                 |     notified of this change in     |
|                                 |     status via the SOA interface.  |
+---------------------------------+------------------------------------+
| 9\. NPAC notifies appropriate   | -   The Initial Cancellation       |
| Service Provider that           |     Window starts with receipt of  |
| information is missing          |     the first cancellation message |
|                                 |     at NPAC. When this timer times |
|                                 |     out, the NPAC requests the     |
|                                 |     missing information from the   |
|                                 |     Service Provider who did not   |
|                                 |     provide the cancellation       |
|                                 |     message via the SOA interface. |
|                                 |     Only "concurred" subscriptions |
|                                 |     reach this point in the        |
|                                 |     process flow.                  |
+---------------------------------+------------------------------------+
| 10\. Does NPAC receive          | -   The NPAC applies a nine (9)    |
| concurring notification within  |     business hours \[tunable       |
| nine (9) business hours?        |     parameter\] time limit on      |
|                                 |     receiving cancellation         |
|                                 |     messages from both Service     |
|                                 |     Providers. This is referred to |
|                                 |     as the Final Cancellation      |
|                                 |     Window.                        |
+---------------------------------+------------------------------------+
|                                 | -   NPAC SMS processing timers     |
|                                 |     include business hours only,   |
|                                 |     except where otherwise         |
|                                 |     specified. Local business      |
|                                 |     hours are defined as 12        |
|                                 |     daytime hours per day on       |
|                                 |     Monday through Friday, except  |
|                                 |     holidays. Holidays and         |
|                                 |     business hours are regionally  |
|                                 |     defined.                       |
+---------------------------------+------------------------------------+
|                                 | -   Upon receipt of the concurring |
|                                 |     notification, proceed to Step  |
|                                 |     (11).                          |
+---------------------------------+------------------------------------+
|                                 | -   If no notification is received |
|                                 |     by the time this timer times   |
|                                 |     out, proceed to tie-point H,   |
|                                 |     "Cancellation Conflict Process |
|                                 |     Flow."                         |
+---------------------------------+------------------------------------+
| 11\. NPAC logs information,     | -   The porting request is         |
| cancels subscription, and       |     cancelled by changing the      |
| notifies both Service Providers |     subscription status to         |
| of cancellation                 |     *cancelled*. Both Service      |
|                                 |     Providers are notified of the  |
|                                 |     cancellation via the SOA       |
|                                 |     interface.                     |
+---------------------------------+------------------------------------+
| 12\. END                        |                                    |
+---------------------------------+------------------------------------+

+---------------------------------+------------------------------------+
| **[Step]{.underline}**          | **[Description]{.underline}**      |
+=================================+====================================+
|                                 |                                    |
+---------------------------------+------------------------------------+
| 1\. Is Old or New Service       | -   At this point in the process   |
| Provider cancellation           |     flow, the subscription status  |
| notification missing or         |     is *cancel pending*, because   |
| inaccurate?                     |     either the Old or New Service  |
|                                 |     Provider's cancellation        |
|                                 |     notification is missing or     |
|                                 |     inaccurate (i.e., mismatched). |
+---------------------------------+------------------------------------+
|                                 | -   If the Old Service Provider's  |
|                                 |     notification is at fault, then |
|                                 |     proceed to Step (2).           |
|                                 |                                    |
|                                 | -   If the New Service Provider's  |
|                                 |     notification is at fault, then |
|                                 |     proceed to Step (3).           |
+---------------------------------+------------------------------------+
| **Note that the Cancellation    |                                    |
| Conflict process flow is        |                                    |
| reached only for "concurred"    |                                    |
| subscriptions.**                |                                    |
+---------------------------------+------------------------------------+
| 2\. NPAC logs information,      | -   If the Old Service Provider    |
| cancels subscription, and       |     does not provide a             |
| notifies both Service Providers |     cancellation notification      |
| of cancellation with proper     |     message to NPAC, in spite of a |
| cause code                      |     Cancellation LSR from the New  |
|                                 |     Service Provider and two       |
|                                 |     reminder messages from NPAC,   |
|                                 |     the subscription is cancelled. |
|                                 |     NPAC notifies both Service     |
|                                 |     Providers via the SOA          |
|                                 |     interface, that the            |
|                                 |     subscription status is updated |
|                                 |     to *cancelled*, and places the |
|                                 |     proper cause code on the       |
|                                 |     subscription record.           |
+---------------------------------+------------------------------------+
|                                 | -   Both Service Providers take    |
|                                 |     appropriate action related to  |
|                                 |     internal work orders.          |
+---------------------------------+------------------------------------+
| 3\. NPAC logs information,      | -   If the New Service Provider    |
| places subscription in          |     does not provide a             |
| "conflict status" with proper   |     cancellation notification      |
| conflict cause code, and        |     message to NPAC, in spite of a |
| notifies both Service Providers |     Cancellation LSR from the Old  |
|                                 |     Service Provider and a         |
|                                 |     reminder message from NPAC,    |
|                                 |     the subscription is placed in  |
|                                 |     a *conflict* state. NPAC also  |
|                                 |     writes the proper conflict     |
|                                 |     cause code to the subscription |
|                                 |     record, and notifies both      |
|                                 |     Service Providers, with proper |
|                                 |     conflict cause code, of the    |
|                                 |     change in status via the SOA   |
|                                 |     interface.                     |
+---------------------------------+------------------------------------+
|                                 | -   Both Service Providers take    |
|                                 |     appropriate action related to  |
|                                 |     internal work orders.          |
+---------------------------------+------------------------------------+
| 4\. How does New Service        | -   With the subscription in       |
| Provider wish to continue?      |     *conflict*, it is only the New |
|                                 |     Service Provider who controls  |
|                                 |     the transaction. The New       |
|                                 |     Service Provider makes a       |
|                                 |     concerted effort to contact    |
|                                 |     the Old Service Provider prior |
|                                 |     to proceeding.                 |
+---------------------------------+------------------------------------+
|                                 | -   If the New Service Provider    |
|                                 |     decides to cancel the          |
|                                 |     subscription, proceed to Step  |
|                                 |     (5).                           |
+---------------------------------+------------------------------------+
|                                 | -   If the New Service Provider    |
|                                 |     decides to proceed with the    |
|                                 |     porting process, go to Step    |
|                                 |     (8).                           |
+---------------------------------+------------------------------------+
|                                 | -   If the New Service Provider    |
|                                 |     decides to ignore, proceed to  |
|                                 |     Step (7).                      |
+---------------------------------+------------------------------------+
| 5\. New Service Provider        | -   The New Service Provider may   |
| notifies NPAC to cancel         |     decide to cancel the           |
| subscription                    |     subscription. If so, they      |
|                                 |     notify NPAC of this decision   |
|                                 |     via the SOA interface.         |
+---------------------------------+------------------------------------+
| 6\. NPAC logs information,      | -   Following notification by the  |
| cancels subscription and        |     New Service Provider to cancel |
| notifies both Service Providers |     the subscription, NPAC logs    |
| of cancellation                 |     this information, and changes  |
|                                 |     the subscription status to     |
|                                 |     *cancelled*. Both Service      |
|                                 |     Providers are notified of the  |
|                                 |     change in the subscription     |
|                                 |     status via the SOA interface.  |
+---------------------------------+------------------------------------+
|                                 | -   Both Service Providers take    |
|                                 |     appropriate action related to  |
|                                 |     internal work orders           |
+---------------------------------+------------------------------------+
| 7\. NPAC waits for 30 calendar  | -   After no response from the New |
| days, cancels subscription, and |     Service Provider for 30        |
| notifies both Service Providers |     calendar days regarding this   |
| of time-out.                    |     particular subscription, NPAC  |
|                                 |     changes the status to          |
|                                 |     *cancelled* and notifies both  |
|                                 |     Service Providers of the       |
|                                 |     change in status via the SOA   |
|                                 |     interface.                     |
+---------------------------------+------------------------------------+
|                                 | -   Both Service Providers take    |
|                                 |     appropriate action related to  |
|                                 |     internal work orders.          |
+---------------------------------+------------------------------------+
| 8\. New Service Provider        | -   The New Service Provider may   |
| notifies NPAC to remove         |     choose to proceed with the     |
| subscription from Conflict      |     porting process, in spite of a |
| status                          |     cancellation message from the  |
|                                 |     Old Service Provider. As both  |
|                                 |     Service Providers are          |
|                                 |     presumably basing their        |
|                                 |     actions on the end-user's      |
|                                 |     request, and each is           |
|                                 |     apparently getting a different |
|                                 |     request from that end-user,    |
|                                 |     each should ensure the         |
|                                 |     accuracy of the request.       |
+---------------------------------+------------------------------------+
|                                 | -   If the New Service Provider    |
|                                 |     decides to proceed with the    |
|                                 |     porting, they update the       |
|                                 |     status of the subscription to  |
|                                 |     *pending* via the SOA          |
|                                 |     interface.                     |
+---------------------------------+------------------------------------+
|                                 | -   It is the responsibility of    |
|                                 |     the New Service Provider to    |
|                                 |     contact the Old Service        |
|                                 |     Provider, to request that      |
|                                 |     related work orders which      |
|                                 |     support the porting process    |
|                                 |     are performed. The Old Service |
|                                 |     Provider must support the      |
|                                 |     porting process.               |
+---------------------------------+------------------------------------+
| 9\. NPAC notifies both Service  | -   NPAC notifies both Service     |
| Providers of conflict off via   |     Providers of the change in     |
| SOA                             |     subscription status. The       |
|                                 |     porting process resumes as     |
|                                 |     normal, at tie-point BB.       |
+---------------------------------+------------------------------------+
| 10\. END                        |                                    |
+---------------------------------+------------------------------------+

+---------------------------------+------------------------------------+
| **[Step]{.underline}**          | **[Description]{.underline}**      |
+=================================+====================================+
|                                 |                                    |
+---------------------------------+------------------------------------+
| 1\. End-user calls current      | -   The end user provides          |
| Service Provider to disconnect  |     disconnect date and negotiates |
| service.                        |     intercept treatment with       |
|                                 |     current Service Provider.      |
+---------------------------------+------------------------------------+
| 2\. Current Service Provider    | -   Current Service Provider       |
| initiated disconnect            |     initiates disconnect of        |
|                                 |     service based on regulatory    |
|                                 |     authority(s)                   |
+---------------------------------+------------------------------------+
| 3\. Current Service Provider    | -   Current Service Provider       |
| arranges intercept treatment    |     arranges intercept treatment   |
|                                 |     as negotiated with the end     |
|                                 |     user, or, when the disconnect  |
|                                 |     is Service Provider initiated, |
|                                 |     per internal processes.        |
+---------------------------------+------------------------------------+
| 4\. Current Service Provider    | -   Current Service Provider       |
| creates and processes service   |     follows existing internal      |
| order                           |     process flows to ensure the    |
|                                 |     disconnect within its own      |
|                                 |     systems.                       |
+---------------------------------+------------------------------------+
| 5\. Current Service Provider    | -   Current Service Provider       |
| notifies NPAC of disconnect     |     notifies NPAC of disconnect    |
| date^1^ and indicates effective |     date via the SOA interface and |
| release date^2^                 |     indicates effective release    |
|                                 |     date, which defines when the   |
|                                 |     broadcast occurs. If no        |
|                                 |     effective release date is      |
|                                 |     given, the broadcast from      |
|                                 |     NPAC/SMS is immediate. The     |
|                                 |     maximum interval between       |
|                                 |     disconnect date and effective  |
|                                 |     release date is 18 months.     |
+---------------------------------+------------------------------------+
| 6\. NPAC notifies NPA/NXX       | -   On effective release date,     |
| owner/holder of the             |     NPAC notifies NPA/NXX          |
| disconnected telephone          |     owner/holder of the            |
| number(s), effective release    |     disconnected telephone         |
| and disconnect dates            |     number(s), effective release   |
|                                 |     and disconnect dates via the   |
|                                 |     SOA.                           |
+---------------------------------+------------------------------------+
| 7\. NPAC broadcasts             | -   On effective release date,     |
| subscription deletion to all    |     NPAC broadcasts subscription   |
| applicable Service Providers    |     deletion to all applicable     |
|                                 |     Service Providers via LSMS     |
+---------------------------------+------------------------------------+
| 8\. NPAC deletes telephone      | -   On effective release date,     |
| number(s) from active database  |     NPAC/SMS removes number from   |
| on effective release date       |     its database.                  |
+---------------------------------+------------------------------------+
| 9\. END                         |                                    |
+---------------------------------+------------------------------------+

+---------------------------------+------------------------------------+
| **[Step]{.underline}**          | **[Description]{.underline}**      |
+=================================+====================================+
|                                 |                                    |
+---------------------------------+------------------------------------+
| 1\. Service Provider requests   | -   A Service Provider may request |
| NPAC for audit.                 |     an audit to assist in          |
|                                 |     resolution of a repair problem |
|                                 |     reported by an end-user. Prior |
|                                 |     to the audit request, the      |
|                                 |     Service Provider completes     |
|                                 |     internal analysis as defined   |
|                                 |     by company procedures and, if  |
|                                 |     another Service Provider is    |
|                                 |     involved, attempts to jointly  |
|                                 |     resolve the trouble in         |
|                                 |     accordance with inter-company  |
|                                 |     agreements. Failure to resolve |
|                                 |     the trouble following these    |
|                                 |     activities, the Service        |
|                                 |     Provider requests an audit.    |
+---------------------------------+------------------------------------+
| 2\. NPAC SMS issues queries to  | -   The NPAC SMS issues queries to |
| appropriate LSMSs.              |     the Local SMSs (LSMS) involved |
|                                 |     in the customer port.          |
+---------------------------------+------------------------------------+
| 3\. NPAC SMS compares own       | -   Upon receipt of the LSMS       |
| Subscription Version to LSMS    |     Subscription Version, the      |
| Subscription Version            |     comparison of the NPAC SMS and |
|                                 |     LSMS Subscription Versions is  |
|                                 |     made to determine if there are |
|                                 |     discrepancies between the two  |
|                                 |     databases.                     |
+---------------------------------+------------------------------------+
| 4\. NPAC SMS updates            | -   If inaccurate routing data is  |
| appropriate LSMS with           |     found, the NPAC SMS broadcasts |
| Subscription Version updates.   |     the correct subscription data  |
|                                 |     to any involved Service        |
|                                 |     Provider's networks to correct |
|                                 |     inaccuracies.                  |
+---------------------------------+------------------------------------+
| 5\. All audits completed        | -   If no, return to Step (4).     |
|                                 |                                    |
|                                 | -   If yes, proceed to Step (6).   |
+---------------------------------+------------------------------------+
| 6\. NPAC reports audit          | -   NPAC reports to the requesting |
| completion to requesting        |     Service Provider following     |
| Service Provider                |     completion of the audit to     |
|                                 |     allow the Service Provider to  |
|                                 |     close the trouble ticket.      |
|                                 |                                    |
|                                 | -   Upon request, NPAC provides ad |
|                                 |     hoc reports to Service         |
|                                 |     Providers that wish to         |
|                                 |     determine which Service        |
|                                 |     Providers are launching audit  |
|                                 |     queries to their LSMS.         |
+---------------------------------+------------------------------------+
| 7\. END                         |                                    |
+---------------------------------+------------------------------------+

NPA-NXX Code Opening

+---------------------------------+------------------------------------+
| **[Step]{.underline}**          | **[Description]{.underline}**      |
+=================================+====================================+
|                                 |                                    |
+---------------------------------+------------------------------------+
| 1\. NPA-NXX holder notifies     | -   The service provider           |
| NPAC SMS of NPA-NXX Code(s)     |     responsible for the NPA-NXX    |
| being opened for porting.       |     being opened must notify the   |
|                                 |     NPAC SMS via the SOA or LSMS   |
|                                 |     interface within a regionally  |
|                                 |     agreed to time frame.          |
+---------------------------------+------------------------------------+
| 2\. NPAC SMS updates its        | -   NPAC SMS updates its databases |
| NPA-NXX databases               |     to indicate that the NPA-NXX   |
|                                 |     has been opened for porting.   |
+---------------------------------+------------------------------------+
| 3\. NPAC SMS sends notification | -   The NPAC SMS provides advance  |
| of code opening to all Service  |     notification of the scheduled  |
| Providers via LSMS.             |     opening of NPA-NXX code(s) via |
|                                 |     the LSMS interface.            |
+---------------------------------+------------------------------------+

First TN Ported in NPA-NXX

+---------------------------------+------------------------------------+
| **[Step]{.underline}**          | **[Description]{.underline}**      |
+=================================+====================================+
|                                 |                                    |
+---------------------------------+------------------------------------+
| 1\. NPAC SMS receives           | -   Service Provider notifies NPAC |
| subscription create request for |     SMS to create subscription for |
| first TN in NPA-NXX             |     the first telephone number in  |
|                                 |     an NPA-NXX.                    |
+---------------------------------+------------------------------------+
| 2\. NPAC SMS sends notification | -   When the NPAC SMS receives the |
| of first TN ported to all       |     first subscription create      |
| service providers via SOA and   |     request in an NPA-NXX, it will |
| LSMS                            |     broadcast a "heads-up"         |
|                                 |     notification to all service    |
|                                 |     providers via both the LSMS    |
|                                 |     and SOA interfaces. Upon       |
|                                 |     receipt of the NPAC message,   |
|                                 |     all service providers, within  |
|                                 |     five (5) business days, will   |
|                                 |     complete the opening for the   |
|                                 |     NPA-NXX code for porting in    |
|                                 |     all switches.                  |
+---------------------------------+------------------------------------+