XU. AYs. ifpwrtmYNt Aw\`P tRWsportySn

**[q\`Q p\`nw]{.underline}**

**[hvweI Xwqrw bwry Ajyhy svwlW dy jvwb jo ik Aksr auhnW lokW vloN
pu\`Cy jwauNdy hn jo Arb hn jW Arb idsdy hn, imfl-eIst mulkW qoN jW
dK\`xI eyiSAw qoN hn, muslmwn jW is\`K hn \[]{.underline}**

11 isqMbr 2001 nUM AwqMkvwdIAW dUAwrw kIqy gey hvweI Aphrx Aqy drdnwk
hwdisAW qoN bwd PYfrl AYvIeySn AyfiminstRySn ny hvweI A\`ifAW dy inrIKx
(skrInINg) sQwnW, XwqrIAW dI qlwSI sQwnW, Aqy hvweI jhwz cVHx dy gytW dI
sur\`iKAw nUM hor mzbUq krn dy AdyS jwrI kIqy gey hn \[ ij\`Qy tRWsport
ifpwrtmyNt (fI. a. tI.) 11 isqMbr dy drdnwk hmly qoN bwd AwvwjwhI dI
sur\`iKAw nUM hor mzbUq krn leI kMm kr irhw hY au\`Qy nwl hI fI. a. tI.
AwpxI hor koiSSW vI jwrI rK irhw hY ijs nwl ieh suinScq kIqw jw sky ik
auh nvIAW sur\`iKAw nIqIAW hr iksy dy nwgirk h\`kW dI rwKI Aqy Adb kr
skx Aqy gYrkwnUnI ivqkry qoN bc skx \[ ieh ivBwg ieh inSicq krn leI ieh
ijmydwrI cukdw hY ik hr iksy nUM knUn dI brobr sur\`iKAw pRwpq hovy Aqy
iksy nwl vI dyS ivc sPr krdy smyN ivqkrw nw hovy \[ PYfrl srkwr dy keI
knUn hvweI XwqrIAW nwl nsl, rNg, Drm, jwqI, jW dyS mUl dy ADwr qy ivqkrw
krn dI mnwhI krdy hn \[ [^1]

11 isqMbr 2001 nUM hoey AiqvwdI hmilAW qoN bwd Ajyhy lokW nwl jo ik Arb,
imfl-eIstrn, d\`KxI eyiSAweI, muslmwn, jW is\`K jwpdy hn, nwl frwx,
Dmkwx, prySwn krn, jW ivqkrw kIqy jwxw icNqwjnk hY \[ ieh q\`Q p\`nw
swnMU ies bwry jwxU krWaudw hY ik sur\`iKAw ieNqzwmW nUM hor mzbUq krn
nwl iks qrHW swfy hvweI AwvwjweI isstm nUM hor sur\`iKq kIqw jw sikAw hY
pr ies dy bwvjUd hvweI A\`fy dy krmcwrI nwgirk h\`kW dy dwiery ivc
rihNidAW XwqrIAW dI qlwSI lYx vyly iks iksm dI kwrvweI kr skdy hn qy iks
iksm dI kwrvweI nhIN kr skdy \[ hyTW id\`qIAW geIAW imswlW Awpxy ivc
smUcIAW nhIN hn Aqy auhnW dw mksd isrP auhnW svwlW dw jvwb dyxw hY jo ik
Arb, imfl-eIstrn, d\`KxI eyiSAweI, muslmwn, jW is\`K jwpdy lokW dI 11
isqMbr 2001 qoN bwd hvweI Xwqrw bwry iPkr jqWaudy hn \[

**svwl:** hvweI jhwj qy cVHx qoN pihlW mYnUM nwl lY jwx vwly smwn bwry
fI. a. tI. Aqy eyP. eyP. ey. vloN jwrI ikhVI nvIAW pwbMdIAW nwl jwxU
hoxw cwhIdw hY ?

-   hiQAwrW dy ielwvw cwkU (iksy vI lMbweI jW bxq dw) ijs ivc ikrpwn
    [^2] vI Swiml hY, nUM qlwSI dy cYkpwieNt qoN A\`gy lY jwx dI mnwhI
    hY \[ cwkUAW nUM cYk-ien krn vwly smwn ivc riKAw jw skdw hY \[

**svwl:** au\`fdy hvweI jhwj ivc myry kI h\`k hn ?

-   jo mnuK Arb, imfl-eIstrn, d\`KxI eyiSAweI, muslmwn, jW is\`K jwpdy
    hn auhnW nUM Awdr siqkwr dy slUk dw anw hI h\`k hY ijn\`w ik dUjI
    jwqW Aqy DrmW dy lokW nUM hY Aqy hr mnu\`K nwl Awdr siqkwr, inmrqw
    Aqy dosqwnw slUk kIqw jwxw cwhIdw hY \[

-   iksy mnuK jW ausdy smwn dI qlwSI jW CwxbIn krnI Aqy/ jW ausnUM rokxw
    isrP ies leI nhIN cwhIdw ik auh Arb, imfl-eIstrn, d\`KxI eyiSAweI,
    muslmwn, jW is\`K jwpdw hY, jW auh ArbI, PwrsI, jW koeI hor ivdySI
    BwSw boldw hY ijs dI vjih nwl koeI aus nUM Arb, imfl-eIstrn, d\`KxI
    eyiSAweI, muslmwn, jW is\`K smJy \[

-   isrP rUp jW pihrwvy dy qrIky jo ik iksy Kws dyS jW Drm nwl sbMDq hn,
    dy ADwr qy iksy mnUK nUM vDyrI qlwSI leI cuixAw nhIN jw skdw \[
    ijvyN ik iksy Aorq nUM vDyrI qlwSI leI isrP ies leI cuixAw jwvy
    ikauNik ausdy kyS Fky hoey hn jW ausny burkw pwieAw hY ijvyN kuJ
    muslmwxI AorqW pWdIAw hn, qW ieh gYrkwnUnI hY jW iksy AwdmI nUM
    vDyrI qlwSI leI isrP ies leI cuixAw jwvy ikauNik ausdI dwVI l\`mI hY
    jW ausdw isr FikAw hoieAw hY, qW ieh gYrknUnI hY \[ iesI qrW iksy
    AwdmI nUM vDyrI qlwSI leI isrP ies leI cuixAw jwvy ikauNkI ausny
    pgVI bMnHI hY, ijvyN kuJ is\`K AwdmI jW AorqW bMnHdy hn, qW ieh
    gYrknUnI ivqkrw hY \[

-   mnuKW Aqy auhnW dy smwn nUM hvweI jhwj qy cVHx qoN ieNkwr nhIN kIqw
    jw skdw ikauNik auh Arb, imfl-eIstrn, d\`KxI eyiSAweI, muslmwn, jW
    is\`K jwpdy hn jW auh ArbI, PwrsI, jW koeI hor ivdySI BwSw boldy hn,
    jW glbwq iek Kws lihzy nwl krdy hn ijs krky hvweI jhwj jW hvweI
    A\`fy dy krmcwrI auhnW nUM Arb, imfl-eIstrn, d\`KxI eyiSAweI,
    muslmwn, jW is\`K smJ bYTdy hn \[

**svwl:** hvweI A\`fy qy sur\`iKAw vwsqy qlwSI dI kwrvweI vyly mYnUM kI
Aws rKxI cwihdI hY ?

-   AMdr jwNidAW (cYk-ien) vyly XwqrIAW dy nW eyP. bI. AweI. dI ingrwnI
    sUcI nwl imlw ky vyKy jw skdy hn ijs nwl Xwqrw kr rhI jnqw dI
    sur\`iKAw kIqI jw sky \[

-   XwqrIAW jW auhnW dw jhwj ivc jwx vwly smwn dI sur\`iKAw CwxbIn krdy
    vyly pwey gey cwkUAW nUM zbq kr il\`qw jwvygw Aqy Ql syxw dy APsr jW
    puils nUM iesdI jwxkwrI idqI jw skdI hY \[ jy ikrpwxW nUM cYk kIqy
    gey smwn ivc nw riKAw hovy jW auhnW nUM koeI hor mnuK hvweI A\`fy
    qoN bwihr nw lY jwvy jo sur\`iKq Kyqr dy AMdr nw jw rihAw hovy qW
    AjyhI ikpwn nUM vI zbq kr il\`qw jwvygw \[

-   kuJ XwqrIAW nUM inraudyS (rYNfm qrIky) dy ADwr qy vI sur\`iKAw
    cYkpw\`ieNt qy vDyrI qlwSI leI cuixAw jw skdw hY [^3] \[ vDyrI qlwSI
    ivc Aksr h\~Q nwl PiVAw hoAw mYtl iftYktr iesqymwl kIqw jWdw hY Aqy
    h\`Q nwl qlwSI ilqI jwauNdI hY \[ ieh qlwSI hor vI fUNGI ho skdI hY
    jy Suru dI qlwSI ivc pqw lgy ik koeI mnwh kIqI geI cIz CupweI hovy
    \[

    -   jy XwqrI mYtl iftyktr qO swP inkl jWdw hY qW ausdI hor vI vDyrI
        qlwSI leI jw skdI hY jy ausnUM kwiedy nwl Aml ivc inraudyS
        (rYNfm ) qrIky nwl cuixAw jwvy \[ iesy qrW koeI pgVI DwrI is\`K
        mYtl iftyktr qoN swP inkl jWdw hY qW ausdI vI vDyrI qlwSI leI jw
        skdI hY jy ausnUM kwiedy nwl Aml ivc inraudyS (rYNfm ) qrIky nwl
        cuixAw jwvy \[

    -   ijnHW XwqrIAW dy mYtl iftyktr qoN guzrn vyly Alwrm vj jWdw hY qy
        auhnW dI qlwSI h\`Q nwl PVy hoey mYtl iftYktr nwl hor hovygI \[
        ij\`Qy h\`Q nwl PiVAw hoAw mYtl iftYktr nw hovy qW au\`Qy
        XwqrIAW dI h\`Q nwl Qp Qpw ky qlwSI leI jw skdI hY qWik ieh pqw
        kIqw jw sky ik koeI mnHw kIqI geI cIz nwl qy nhIN \[ iesy qrW
        koeI pgVI DwrI is\`K mYtl iftyktr qoN guzrdw hY Aqy Alwrm vj
        jWdw hY qW h\`Q nwl PiVAw hoieAw mYtl iftYktr nUM aus is\`K dI
        pgVI dy Awly duAwly iPrwieAw jw skdw hY jy ieh Sk hovy ik koeI
        mnHw kIqI geI cIz nwl qy nhIN \[

    -   ijnHW XwqrIAW dy isr dy Awly duAwly mYtl iftyktr iPrwieAw jwey
        qy Alwrm vj jWdw hY qy auhnW dI h\`Q nwl Qp Qpw ky qlwSI leI
        jwvygI ijs ivc kySW dI qlwSI vI Swiml hY \[ iesy qrW koeI pgVI
        DwrI is\`K dI h\`Q nwl PVy hoey mYtl iftyktr nwl qlwSI lYNdy
        vyly Alwrm vj jWdw hY qy ausdI h\`Q nwl Qp Qpw ky qlwSI leI
        jwvygI ijs ivc kySW Aqy pgVI dI qlwSI vI Swiml hY \[ qlwSI lY
        rhy krmcwrI vwsqy iksy XwqrI jW ausdy kpVy Kws krky iksy is\`K
        dy kySW Aqy pgVI nUM h\`Q lwax qoN pihlW ausdI iejwzq lYxI zrUrI
        hY \[

    -   Ajyhy mOikAW qy jd ik h\`Q nwl Qp Qpw ky qlwSI nwl ieh pqw lgy
        ik koeI mnHw kIqI geI cIz CupweI geI ho skdI hY jW h\`Q nwl Qp
        Qpwxw ies gl dw pqw lgwax vwsqy kwPI nhIN hY qW iPr aus XwqrI dI
        hor vI vDyrI qlwSI ilqI jwvygI jy auh qlwSI dy cYkpwNiet qoN
        A\`gy jwxw cwhUNdw hY \[ iesy qrW koeI pgVI DwrI is\`K dy isr
        nUM h\`Q nwl Qp Qpwx qy ieh pqw lgdw hY ik auh is\`K Awpxy kySW
        ivc koeI mnHw kIqI geI cIz Cupw ky lY jw irhw hY jW h\`Q nwl Qp
        Qpwx nwl ies gl dw p\`kw pqw nhIN lgdw qW aus is\`K dI pgVI dI
        vDyrI qlwSI ilqI jwvygI \[qlwSI lY rhy krmcwrI vwsqy ieh zrUrI
        hY ik auh iksy XwqrI jW ausdy kpVy Kws krky iksy is\`K dy kySW
        Aqy pgVI nUM h\`Q lwax qoN pihlW ausdI AwigAw lvy \[

    -   jy qlwSI lYNdy vyly sur\`iKAw dI vjih qoN kpVy auqwrnw jrUrI
        hovy qW qlwSI krmcwrI nUM Ajyhy XwqrI nUM iekWqk jW sBdy swhmxy
        qlwSI dI cox dyxI cwihdI hY \[iekWqk qlwSI BYBIq kIqy jwx dI nzr
        qoN vyKI jw skdI hY \[ jd ik sBdy swhmxy qlwSI nUM Apmwxjnk
        mMinAw jw skdw hY jW iksy XwqrI dy Dwrimk AsUlW dy iKLwP mMinAw
        jw skdw hY \[ ijvyN ik iksy muslmwn AOrq dw burkw sry-Awm jW
        iksy pr puruK dy jo ik ausdw pqI nw hovy, dy swhmxy auqwirAw
        jwxw ausdy Dwrimk ivSvwS dy iKlwP hY \[ iesy qrW iksy is\`K dI
        pgVI ausdy Dwrimk miq dI inSwnI hY Aqy sBdy swhmxy qlwSI nwl aus
        is\`K nUM hor prySwnI Aqy fr pYdw ho jwvygw \[ iekWq ivc pgVI dI
        qlwSI lYx qoN bwd is\`K nUM SISw idqw jwxw cwhIdw hY qWik auh
        AwpxI pgVI dubwrw bMnH lvy \[

    -   jyhVy XwqrI kMipaUtr AsIstyf pYsyjMr pRIskRInIgM isstm
        (sI.ey.pI.pI.eys.) rwhIN cuxy jwx, Aqy jyhVy kMipaUtr rwhIN
        sihjsuBwey cuxy jw cuky hn, aunW dI borifMg gyt qy vDyrI (hor
        vI) jWc hoeygI \[ ies qoN ielwvw ayuhnW dw cyk hoieAw smwn vI
        vDyrI sur\`iKAw jWc ivc Aweygw \[sI.ey.pI.pI.eys. vloN cuxy jwx
        vwly isDwMq (krwietIirAw) nUM inAw ivBwg vloN pVcoilAw igAw
        huMdw hY ik ikqy XwqrI cuxn dy qrIky ivqkrw qy nhIN krdy Aqy nw
        hIN iksy dI nsl, rMg, Drm, jW jwqI qy ADwrq hn\[ ies vDyrI
        jWc-pVqwl ivc Awpxy nwl lYky jwx vwlw smwn Aqy ivAkqI dI jWc
        h\`Q nwl vrqx vwly mYtl-iftYktr Aqy pYt-fwaun qrIky nwl kIqI
        jwvygI \[ jykr koeI vrijq smwn CupwieAw hoieAw imly qW ieh jWc
        hor vI brIkI nwl kIqI jwvygI

**svwl:** jWck iks qrWH inrxy lYNdw hY ik vDyrI su\`riKAw-sMbDI jWc krnI
auicq hY ?

-   ies inscY qy ApVn leI ik koeI ivAkqI jW smwn sur\`iKAw leI Kqrw ho
    skdw hY, swrI mOjUdw jwxkwrI Aqy hwlwqW nUM m\`Dynjr riKAw jwvygw \[
    hlWik jWck dIAW hrkqW iksy vyly Apmwnjnk lgdIAW hn pr jWck dy vDyry
    svwl jW jWc, sur\`iKAw sMbDI kwrxW krky, auicq hoxgy \[ ijs qrW ik
    iek ivAkqI ny isr qy p\`g bMnI hoeI hY jW kpVw lpyitAw hoieAw hY Aqy
    hvweIAfy qy isr dI jWc smyN mYtl-iftYktr Avwj krdw hY \[ jW iek
    jnwnI, ijsny kpVy nwl mMUh F\`ikAw hoieAw hY, AwpxI Poto AweI. fI.
    jwxkwrI vjoN idKwvy qW ieh inScw krnw muSkl hovygw ik auh Aorq EuhI
    hY ijs dI qsvIr hY \[ jdoN burky ivc jnwnI dI pCwx krnI jrUrI hovy
    qW, ij\`Qy qk ho sky, ausdy cyhry dI pCwx iek Aorq sur\`iKAw jWc
    krmcwrI, v\`K lY jwky jW kyvl hor AOrqW dI hzUrI ivc, krygI qW jo
    aus dy Dwrmk is\`DwMqW dI aulMGxw n hovy \[

-   eyArlweIn Aqy eyArport krmcwrIAW nUM "jykr / qW kI" tYst dI mdd lYxI
    jrUrI hY \[ *jykr ies ivAkqI dI nsl, jwq jW Dwrimk Jukwv prq\`K nw
    hNodw qW kI mY iesdI vDyrI jWc krnI sI ?* jy jvwb nW hY qW ho skdw
    hY ik ausdw vDyrI jWc krnw ausdy nwgirk AiDkwrW dI aulMGxw hY \[

**svwl**: mYN kI kr skdw hW jykr mYNnUM l\`gy ik myry hkW dI alMGxw hoeI
hY ?

-   Awm jnqw dy sd\`s, jyhVy ieh mhsUs krn ik aunWH nwl hvweI syvwvW dyx
    vloN ivqkry dw slUk kIqw igAw hY qW auh AwpxI iSkwieq eyvIeySn
    knzUmr pRotykSn fvIzn (ey.sI.fI.pI.) nUM eImyl rwhIN, ic\`TI rwhIN
    jW iSkwieq Pwrm Br ky kr skdy hn \[ ey.sI.fI.pI. dw eImyl p\`qw hY:
    <airconsumer@ost.dot.gov> Aqy aunw dw ic\`TI pwx dw p\`qw hY:
    Aviation Consumer Protection Division, U.S. Department of
    Transportation, Room 4107, C-75, Washington, DC 20590. iSkwieq leI
    Pwrm ies pqy qoN iml skdy hn:
    <http://airconsumer.ost.dot.gov/forms.htm>

isivl eyiveySn Aqy giqiviDAW dy shwiek jnrl kwaNisl Aqy isivl eyiveySn
dy apBogqw suriKAw KMf dy dPqr v\`loN 11/19/01 nUN jwrI kIqw igAw \[

[^1]: imswl 49 XU. eys. SI. \# 41702, 41310 Aqy 40127 Aqy XU. eys. SI.
    \# 2000

[^2]: ikrpwn iek imAwn bMd qlvwr hY jo ik Aksr qyj Dwr huNdI hY Aqy 2-4
    ieNc lMbI huNdI hY \[ ieh auhnW is\`KW vwsqy Dwrimk kwrxW leI jrUrI
    hY ijnHW ny AimRq CikAw hoieAw hY Aqy auh iesnUM hmySw pwauNdy hn \[
    kuJ is\`K iek in\`kI ikrpwn jo ik ikrpwn nhIN hY, nUM mwlw ivc ipro
    ky vI pwaNdy hn \[ ieh CotI ikrpwxW iesweIAW vloN pwaux vwly Coty
    kR\`ws nwloN izAwdw Kqrnwk nhIN hY Aqy iehnw nUM qlwSI dy cYkpwieNt
    qoN A\`gy lY jwx dI AwigAw hY \[

[^3]: inradyS (rYNfm ) qrIky dy ielwvw iksy vI XwqrI dI hor vI vDyrI
    qlwSI kIqI jw skdI hY jy aus dw inhwr Sk vwlw hovy \[ ijvyN ik
    sur\`iKAw krmcwrI iksy nUM Awpxy smwn jW jUqy dy AMdr koeI nukIlI
    cIz pwaNdy vyK lyx Aqy auh XwqrI mYtl iftyktr qk Aw jwvy qW
    sur\`iKAw krmcwrI ausdy jUqy dI qlwSI jrUr lYxgy BwNvy auh mYtl
    iftyktr qoN iblkul swP inkl jwvy \[