Connections a quarterly newsletter from the PSC

Summer 2007, Volume 1, Issue 1

­­­­­­­­­­­­­­­

**Message From the Assistant Secretary**

It has been a great pleasure and a privilege for me to lead the Office
of the Assistant Secretary for Administration and Management (ASAM) for
the past two years. ASAM, located in the Office of the Secretary, has a
key role in ensuring that the U.S. Department of Health and Human
Services (HHS) policies and management systems, tools, and processes
facilitate the accomplishment of the HHS mission. An important
responsibility of ASAM is to effect improvements and efficiencies by
structuring HHS as "One Department," in support of the Secretary's goals
and the President's Management Agenda. Our customers, all of HHS
Operating and Staff Divisions (OPDIVs and STAFFDIVs), and their
employees rely on ASAM every day for the products, services, and
guidance they need for success. The Program Support Center (PSC) is a
key component of ASAM and plays a major role in ensuring that we meet
our customers' needs.

The PSC is striving to become a more professional, customer-focused
organization -- proactive in anticipating issues and responsive to the
management and administrative needs of the Department, its employees,
and stakeholders. It is also working hard to improve its performance --
the quality of its products and services, timeliness of delivery, and
overall cost-effectiveness. In fact, the PSC has made major strides in
FY 2006 by exceeding its performance goals for customer satisfaction and
timeliness of service delivery while reducing or holding many of its
rates constant.

We are more enthusiastic than ever about the PSC's progress and strongly
believe that the actions we have taken over the past few years --
business reengineering, consolidation of services, and analysis of
product offerings -- have given us the right ingredients for success and
created a solid foundation to better serve our customers' needs.
Although good progress has been made, we are not done. We know that
constant renewal is an important part of becoming a higher performing
organization. Accordingly, we are making concerted efforts to transform
the PSC and implement strategies to improve the way in which we
communicate to our customers. We would like to hear how we are doing and
how we can serve you better, as we remain focused on moving the PSC
toward improved performance.

Our progress is due to our dedicated and committed employees, to whom I
extend my warmest thanks. To our customers, I would like to express my
sincere appreciation for your continued support.

Joe Ellis

Assistant Secretary

for Administration and Management

**Message From the Director**

During my two-year tenure at the Program Support Center (PSC), I have
been fortunate to work with an exceptional group of individuals --
everyone from the senior management team within the Office of the
Assistant Secretary for Administration and Management, to the PSC
executives, to our hard-working employees. All have shown great
commitment to our success and transformation. Together, we have made
decisions every day with the best interests of our Customer Agencies in
mind.

In FY 2006, we continued to build momentum around our mission to provide
a wide range of administrative support to the U.S. Department of Health
and Human Services (HHS), allowing HHS OPDIVs to concentrate on their
core mission objectives. As the shared services provider for HHS and
other Federal Agencies, the PSC has continued to focus its efforts
toward improving customer service and providing customers with products
and services that meet or exceed their expectations at the lowest
possible cost.

More than 90% of customers responding to PSC Comment Cards provided us
with excellent/good ratings regarding their satisfaction with our
services. Also, more than 95% of our services met their timeliness
targets. Moreover, we have held constant or reduced more than 65% of our
rates from FY 2006 to FY 2007, despite dramatic increases in rent,
utilities, contracts, and other operating costs. We were also able to
further drive down already low corporate overhead to 1.4% of total
revenue.

Our performance reflects the hard work and important contributions of
our people. As evident in the results, we believe our commitment to
deliver high performance translates into success for our Customer
Agencies. I look forward to another successful year and encourage you to
let us know how we can serve you better in FY 2007.

On behalf of all PSC employees, I thank you for your continued support.

J. Philip VanLandingham

Director, PSC

Welcome to PSC *Connections*, a quarterly newsletter

dedicated to sharing ideas and information that create value

for the PSC's customers.

PSC *Connections* will:

> • Provide regular up-to-date information about the
>
> PSC's products and services
>
> • Provide greater insight into the PSC's organization
>
> and its employees
>
> • Provide information on the PSC's performance
>
> • Provide an opportunity for customers to provide us
>
> with feedback

We hope you enjoy this newsletter, and we'd appreciate

your feedback. Please send your comments to Earl Pinto

at: <earl.pinto@psc.hhs.gov>.

PSC *Connections*

is published by the

PSC Business Office

(Communications)

for HHS employees

**Quarterly Tips**

**Save Energy!**

Every HHS employee should act to conserve energy.

**Here are a few tips that everyone should follow:**

-   Set computers to Energy Saving Mode. This step saves energy during
    periods of inactivity.

-   Close blinds to control solar heat gain.

-   Turn off copiers after work and switch to Energy Saving Mode during
    work.

-   Turn off lights when not in use or when leaving work areas.

-   Take the stairs to save energy and burn calories in the process.

-   Turn off computer peripherals (e.g., printers and monitors) before
    going home or when not in use.

**Here are a few tips that you may want to consider at home:**

-   Use a programmable thermostat to control the heating and cooling in
    your home.

-   Compare your energy use against the national average.

-   Conduct a home energy audit to determine the largest savings
    potential.

-   Install energy efficient lighting such as compact fluorescent lamps
    (CFLs).

-   Hire a professional to help you insulate and repair your ducts.

**Feature Article**

**How Does the PSC Develop Its Rates?**

Did you know that the PSC doesn't want to make a profit? Hard to
believe? Well, as a fee-for-service organization, the PSC is successful
when it breaks even. To this end, the PSC follows a structured,
automated process to develop its rates, ensuring that there is no
mark-up on services and full transparency of all costs to customers. For
the past three fiscal years, the PSC has followed this process,
automated by the Fee-for-Service System (FFSS). The process involves the
following steps:

-   Cost Center managers allocate labor and non-labor costs to each cost
    center they support.

-   Overhead costs are allocated in proportion to the direct costs to
    determine total annual cost for each service.

-   Along with historical data, PSC managers and customers collaborate
    on usage/demand estimates to arrive at the number of total work
    units.

-   Total costs are divided by total work units to arrive at a
    break-even unit price/rate for each service.

The projected cost detail, usage estimates, and proposed rates are
presented to the

Service and Supply Fund Work Group for review and the Service and Supply
Fund Board for approval. (Each Operating Division is represented on both
the Work Group and the Board.) Upon the Board's approval, Service Level
Agreements are prepared by the PSC Business Office and distributed to
each OPDIV Work Group member for signature.

**\...the PSC follows a structured, automated process to develop its
rates, ensuring that there is no mark-up on services and full
transparency of all costs to our customers.**

The rates are then published in the *PSC Directory of Products and
Services*, which is available via the Internet at
<http://www.psc.gov/aos/business/products_services.html>.

Hard copies can be obtained by contacting the PSC Business Office at
(301) 443-0034.

Through aggressive cost management and increased external business, the
PSC was able to hold constant or reduce more than 65% of its rates from
FY 2006 to FY 2007, despite dramatic increases in rent, utilities,
contracts, and other operating costs.

**Service in the Spotlight:**

**The PSC Warehouse Operations**

The PSC Warehouse Operations has the warehouse services your office
needs ... Now! Staff are available to assist with every aspect of
warehouse operations, from door-to-door delivery and pick-up services,
to disposal services, to distribution of forms, publications, and other
material from a storage site that is video monitored 24 hours per day.
The PSC Warehouse Operations comprises hands-on managers with a record
of providing outstanding customer service and clean and accurate storage
services in 100,000 square feet of storage space. In FY 2006, more than
98% of its customers have rated its customer service as excellent/good!

Key to exceeding aggressive performance targets is the PSC's outstanding
warehouse management system. Based on a secure and tested wireless
platform, it reports statistical data on inventory status, storage space
utilization, product utilization, postage/distribution costs, and
customer demand history.

Warehouse Operations also maintains a high level of flexibility in
meeting clients' dynamic needs and keeping costs low. It develops
"pilot" programs that enable the PSC to modify its standard offerings to
clients' specific warehousing requirements. It also maintains a flexible
contractor service that enables it to adjust workforce levels to meet
current labor needs. Furthermore, to ensure that services are provided
at the lowest possible price, Warehouse Operations reviews costing and
performance data monthly. For example, it has consolidated warehouses
and, where necessary, partnered with commercial and governmental
logistical service providers.

The PSC Warehouse Operations serves all HHS OPDIVs and a wide range of
Federal

**... to ensure that services are provided at the lowest possible
price,**

**Warehouse Operations reviews costing and performance data monthly.**

Agencies who need more space, labor services, better product
distribution, material transportation services, and property disposal
services. Moreover, it utilizes a state-of-the-art carousel system tied
to a barcode-driven inventory

management system to store and distribute forms, letterhead, envelopes,
memorandum stationery, publications, and other material, enabling the
processing of hundreds of orders, delivered on line, without error. The
PSC Warehouse Operations staff stand ready to meet the warehouse
requirements of Washington metropolitan area clients.

For 24/7 electronic product ordering, please visit
http://propshop.psc.gov. For information about performance standards for
timeliness and quality, rate and billing methodology, and points of
contact for the PSC Warehouse Operations, see the *PSC Directory of*
*Products and Services* available online at
<http://www.psc.gov/aos/business/products_services.html>.

**Customer Success Story:**

**The PSC Visual Communications Branch**

**The PSC Designs, Edits, and Publishes a Healthy Lifestyle Book**

When the U.S. Department of Health and Human Services' (HHS) Office of
Disease Prevention and Health Promotion (ODPHP) needed to publish its
book, *A Healthier You: Based on the Dietary* *Guidelines for
Americans*, it turned to the Program Support Center (PSC) to ensure that
it had the highest quality publication possible.

In the run-up to its Annual Conference in October 2005, ODPHP contracted
the PSC to redesign, edit, and procure printing for one of its
cornerstone publications, a book entitled *A Healthier You: Based on the
Dietary* *Guidelines for Americans*. Since the time between the contract
award and final printing of this very complex, 350-page publication was
only 5 months, the PSC's Visual Communications Branch was faced with a
very tight deadline.

This publication also had to be of the utmost quality because it was to
receive scrutiny from the White House and high-level Departmental staff.
If these challenges were not enough, the chapters were submitted
sporadically and the book's several different authors required the PSC
to edit and harmonize multiple writing styles into one "voice."

**'... \[the PSC\] did an unbelievable**

**job with redesigning the book.**

**We here at ODPHP are very**

**pleased with the design, editing,**

**and oversight and dedication we**

**have received and are very happy to be working with \[the PSC\].'**

All of these issues required seamless coordination among the PSC's
graphic arts, editing, and printing procurement functions and daily
interaction with the various stakeholders, including ODPHP, the
Government Printing Office, and the Dietary Guidelines Advisory
Committee.

Despite the many potential obstacles to the success of this complex
project, the PSC rose to the challenge and delivered the book on time,
printed it under budget, and exceeded the design and quality
expectations of the customer. The following quote exemplifies just one
of the customer's many accolades:

"... \[the PSC\] did an unbelievable job with redesigning the book. We
here at ODPHP are very pleased with the design, editing, and oversight
and dedication we have received and are very happy to be working with
\[the PSC\]."

As a result of the PSC's efforts working with ODPHP, the book has
received much

praise and approximately 50,000 copies have been printed to date. As a
further testament to its quality, *A Healthier You: Based on the
Dietary* *Guidelines for Americans* is now available to the public
through popular booksellers such as Amazon.com and Walden Books.

![](media/image1.wmf){width="1.5688976377952757in"
height="2.119291338582677in"}

The ODPHP was so impressed with the PSC's work that this year they
reached out again to the PSC to create a Spanish version of the book and
a Toolkit for Health Professionals based on the book.

**Employee Spotlight**

![](media/image2.wmf){width="1.1041666666666667in"
height="1.3854166666666667in"}**Dr. Julie Dunnwald** leads Federal
Occupational Health's (FOH's) marketing and business development
efforts. She holds a Bachelor of Special Studies (B.S.S.) from Cornell
College, a Master of Science in Social Work (M.S.S.W.) from the
University of Iowa, and a Doctorate of Philosophy (Ph.D.) in
Organizational Psychology from the California School of Professional
Psychology.

As the Business Development Director, Dr. Dunnwald develops Web content,
newsletters on occupational health, service-oriented fact sheets,
brochures, customer satisfaction surveys, posters, and related
informational and marketing materials. She also reviews print materials
to ensure brand and content consistency. Finally, she manages FOH's
Organizational Development, Management Consulting, and Training Program.

"We have worked hard to create a high-velocity organization -- one that
operates with a sense of urgency in a competitive world where customers
are demanding increased responsiveness and higher levels of service,"
said Julie.

Dr. Dunnwald is married with two children, ages 2 and 5. She is involved
in her community and contributes by serving on the Board of the Seattle
Scholarship Program, an organization that helps high school and college
women earn scholarship money for higher education.

Dr. Dunnwald exemplifies the occupational health and wellness principles
that the Department promotes. She is a committed student of yoga, and
for 16 years she has studied various styles of yoga.

![](media/image3.wmf){width="2.099212598425197in"
height="2.6181102362204722in"}

**Employee Spotlight**

![](media/image4.wmf){width="1.1354166666666667in"
height="1.4166666666666667in"}**Robert Spector** is an Information
Technology (IT) Specialist in the Office of Business Technology
Optimization (BTO). He possesses a Bachelor of Arts (B.A.) in Economics
and Social Relations from Carnegie Mellon University and attended the
University of Pittsburgh Graduate School of Public Health. Bob has had a
lead role in major HHS-wide change initiatives, many of which are part
of the President's Management Agenda. These initiatives include the
implementation of the Department's electronic Official Personnel Folder
(e-OPF), the HHS Learning Portal, and the e-Payroll organizational
redesign. Most recently, Bob stood up PSC's "1-888-ONE-DHHS" contact
center, which provides customer service for eOPF, E-Gov Travel, the
Unified Financial Management System, and Grants.Gov.

"My proudest professional accomplishment at HHS is standing up the
contact center in just a few months' time," said Bob. "I get
satisfaction from putting together solutions involving people, process,
and technology to solve complex organizational problems."

In his personal life, Bob enjoys playing the guitar. He has volunteered
his time at St. Elizabeth's Hospital playing for the hospital's mental
health patients. His favorite artists include blues greats Robert
Johnson, Albert King, and Eric Clapton. A native of Pittsburgh,
Pennsylvania, he now resides in Bethesda, Maryland, with his wife and
two teenage daughters.

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

**Employee Spotlight**

![](media/image6.wmf){width="1.1145833333333333in"
height="1.3854166666666667in"}**Russ Garisto** is the Chief of the
Medical Affairs Branch, Office of Commissioned Corps Support Services,
in the Enterprise Support Service. He is board certified in healthcare
management as a diplomat of the American College of Healthcare
Executives. As Branch Chief, he provides administrative management and
direction relating to medical matters affecting Commissioned Corps
Officers, retirees, and their family members. The Medical Affairs Branch
has taken the initial steps toward implementing an electronic medical
records system for members of the U.S. Public Health Service (USPHS) in
accordance with President Bush's directive. The Branch ensured that
USPHS' personnel were physically and mentally prepared to deploy for
Hurricanes Katrina and Rita. Before this position, Russ was the
Administrator for Emergency Medicine for the National Naval Medical
Center in Bethesda. He is also a former member of the National Capital
Area Disaster Preparedness Committee.

"My team works hard to build strong relationships with customers so that
we deliver to them the highest quality of service possible," said Russ.
"We strive to strengthen our reputation for being responsive to customer
needs."

For the last six years, Russ has worked part-time as a bartender for the
White House. At White House events, he has met President George W. Bush,
former President Bill Clinton, and numerous celebrities. He was born and
raised in New York and is a passionate New York Yankees and Giants fan.
In his spare time, he enjoys tutoring children in reading, math, and
science. He is married with two children, ages 8 and 11.

![](media/image7.wmf){width="2.7888888888888888in"
height="3.576388888888889in"}

**Interesting Facts:**

**Administrative Operations Service**

The Administrative Operations Service (AOS) is one of five distinctive
Service Areas in the PSC. AOS is responsible for providing a wide range
of administrative and technical services to customers within the
Department and to other Federal Agencies, as well as corporate support
to the PSC.

Did you know that AOS has:

-   Managed more than 3.2 million sq. ft. of leased space nationwide

-   Distributed more than \$5 million in Transhare media annually

-   Handled approximately 1 million mail pieces per month

-   Distributed more than 20,000 product packages on demand

-   ![](media/image8.wmf){width="3.375in"
    height="1.9770833333333333in"}Supported 75,000 lines and 50,000
    mailboxes at 75 locations, and processed approximately 4,400
    Telephone Change Requests per year

-   Processed more than 2,500 background checks

    Note: All statistics are as of FY 2006, unless otherwise noted
    above. This is just a glimpse of what AOS has recently accomplished,
    as well as what it can do for you. Visit <http://www.psc.gov/aos> to
    learn more about this exciting Service Area within the PSC!

**PSC Customer Service Storefront**

As you may know, the PSC Customer Service Storefront opened Monday,
October 2, 2006. For HHS employees located in the Washington
metropolitan area, the Storefront is in the lobby of the 8th floor of
the Hubert H. Humphrey Building and is the latest in the PSC's efforts
to further improve the service we provide to our customers. The
Storefront serves as a walkup customer service desk, providing the
following:

-   Facilitation of Service Delivery

-   Identification of Key PSC Contacts

-   Transit Subsidy Distribution

-   Graphics and Printing Intake

-   24-hour Copy Center

-   Payroll Services

-   Information on Other PSC Products and Service

**Grand opening of the PSC Customer Service**

**Storefront on October 2, 2006.**

**Regional News:**

**Cooperative Administrative Support Units**

HHS serves as the Lead Agency for the Cooperative Administrative Support
Units (CASUs) located in Kansas City, Denver, and New York. The PSC's
AOS provides oversight to the CASUs and provides them with personnel,
financial, and procurement support.

The CASUs consist of Federal employees and contractors who provide
administrative support services to other Federal Agencies. The CASU
program originated from a 1985 President's Council on Management
Improvement recommendation that called for cutting administrative costs
by reducing duplication of administrative support functions in field
offices. The focus was to share common administrative functions among
Federal Agencies.

The PSC CASUs provide mailroom services, nationwide contract staffing
services, copier management services, digital imaging, warehouse
services, and procurement acquisition services for Federal Agencies.

To learn more about the CASUs and how they can help you, please contact
Michael Tyllas, Director, Administrative Operations Service, at
<michael.tyllas@psc.hhs.gov> or (301) 443-2516.

**PSC Regional Support**

In addition to the services provided in the Washington metropolitan
area, the PSC's AOS provides a wide range of products and services to
customers in the 10 regional offices with locations in Boston, New York,
Philadelphia, Atlanta, Chicago, Dallas, Kansas City, Denver, San
Francisco, and Seattle. Such services include facilities, space and
personal management, mail operations, office automation, Transhare,
fingerprinting, and badging. These services are provided to the HHS
entities that occupy the main headquarter buildings in each of these
cities.

For more information about the Regional Support program, please contact
Lisa Buzzuro, Project Officer, at <lisa.buzzuro@psc.hhs.gov> or (301)
443-3516 / (301) 443-2518.

**PSC Regional Contacts:**

Regional Support Coordinator: Lisa C. Buzzuro

Region I: (617) 565-1077

Region II: (212) 264-0489

Region III: (215) 861-4667

Region IV: (404) 562-7673

Region V: (312) 353-0682

Region VI: (214) 767-3206

Region VII: (816) 426-3491

Region VIII: (303) 844-7882

Region IX: (415) 437-8383

Region X: (206) 615-2016

**Performance for Results**

The PSC has a multifaceted Performance Management Program aimed at
ensuring that we meet our customers' expectations for quality,
timeliness, and value. The cornerstone of the program is our 10 Key
Performance Indicators (KPIs), which are driven by our mission,
strategic goals, HHS objectives, and input from our customers.

Key elements of our performance monitoring are:

-   Tracking and monthly reporting of all performance standards listed
    in our Directory of Products and Services and Service Level
    Agreements

-   Customer Feedback forms, both electronic and hard copy, with monthly
    reports to the PSC Executives and tracked follow-up of issues

-   Annual PSC-wide Customer Survey and additional service-specific
    surveys

-   Ongoing communication with customers

About our customer satisfaction and timeliness performance measures, FY
2006 was a great success for the PSC. Our customer satisfaction target
is 90% of customers responding to PSC Comment Cards indicating
excellent/good ratings for satisfaction with services; and our
timeliness target is 95% of services achieving timeliness targets as set
in our services' performance standards. In all, the PSC met or exceeded
these performance targets 20 out of 24 times in FY 2006. We strive to
continue this high-level of performance in FY 2007. See the graphs below
for a look at the year in review.

**PSC Timeliness Performance for FY 2006** **PSC Customer Satisfaction
Performance for FY 2006**

![](media/image9.wmf){width="3.001388888888889in"
height="1.5666666666666667in"}
![](media/image10.wmf){width="2.9902777777777776in"
height="1.5611111111111111in"}

**Frequently Called Numbers**

**Parklawn Building**

ACQUISITION MANAGEMENT \...\...\...\...\...\...\.....(301) 443-6557

AUDIO-VISUAL EQUIPMENT \...\...\...\...\...\...\...\....(301) 443-1092

BACKGROUND INVESTIGATIONS \...\...\...\...\....(301) 443-2714

BUILDING MAINTENANCE \...\...\...\...\...\...\...\...\.....(301)
443-6340

CHILD CARE CENTER \...\...\...\...\...\...\...\...\...\...\...\...(301)
443-0726

CHILD CARE SUBSIDY PROGRAM \...\...\...\...\...(301) 443-0055

CONFERENCE ROOM RESERVATIONS \...\....(301) 443-2585

COUNSELING SERVICES \...\...\...\...\...\...\...\...\...\...(301)
443-4357

CREDIT UNION
\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....(301)
881-1870

DFO CUSTOMER SERVICE \...\...\...\...\...\...\...\...\...(301) 443-3050

EMPLOYEE LOCATOR \...\...\...\...\...\...\...\...\...\...\.....(301)
443-2414

EMPLOYMENT VERIFICATION \...\...\...\...\...\...\....(301) 504-3295

GRAPHIC ARTS
\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....(301)
443-1090

GUARD OFFICE
\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....(301)
443-4144

HEALTH UNIT
\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....(301)
443-1238

HRS HELP DESK
\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...(301)
504-3000

ID PHOTOS
\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...(301)
443-2714

IT HELP DESK
\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....(866)
699-4872

LOADING DOCK
\...\...\...\...\...\...\...\...\...\...\...\...\...\...\....(301)
443-6454

LOST AND FOUND
\...\...\...\...\...\...\...\...\...\...\...\...\...\...(301) 443-4144

MAIL/MESSENGER SERVICES \...\...\...\...\....(301) 443-2447

MOTOR POOL
\...\...\...\...\...\...\...\...\...\...\...\...\...\....(301) 443-0557

OVERNIGHT DELIVERY SERVICE \...\...\....(301) 443-1485

PARKING
\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...(301)
443-2414

PHOTOGRAPHY \...\...\...\...\...\...\...\...\...\...\...\...\...(301)
443-1090

PRICES HELP DESK \...\...\...\...\...\...\...\...\...\...\...(301)
443-0034

PRINTING
\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...(301)
443-6740

PROPERTY DISPOSAL \...\...\...\...\...\...\...\...\.....(240) 276-0806

RECREATION & WELFARE (R&W) \...\...\.....(301) 443-1949

RECORDS MANAGEMENT \...\...\...\...\...\...\.....(301) 443-5252

RECYCLING
\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....(301)
443-6340

RENOVATIONS
\...\...\...\...\...\...\...\...\...\...\...\...\...\...(301) 443-2001

SAFETY/SECURITY \...\...\...\...\...\...\...\...\...\...\.....(301)
443-2714

SHUTTLE INFORMATION \...\...\...\...\...\...\...\....(301) 443-2414

SPACE MANAGEMENT \...\...\...\...\...\...\...\...\.....(301) 443-2001

TELEPHONE TROUBLE & REPAIR \...\...\....(301) 402-9935

TELEPHONE ACQUISITION SERVICES ..(301) 443-2495

TRANSIT SUBSIDY (TRANSHARE) \...\...\....(301) 443-2414

VISITORS INFORMATION \...\...\...\...\...\...\...\....(301) 443-2414