## Chapter 8 Conducting the Veteran Interview

#### Overview

+------------+---------------------------------------------------------+
| ##### In   | > This chapter contains information about conducting    |
| troduction | > the interview, including:                             |
|            |                                                         |
|            | -   conducting interviews, and                          |
|            |                                                         |
|            | -   following up after an interview.                    |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ##         | > This chapter includes the following sections:         |
| ### In thi |                                                         |
| s Chapter  |                                                         |
| {#in-this- |                                                         |
| chapter .u |                                                         |
| nnumbered} |                                                         |
+------------+---------------------------------------------------------+

  ----------- ---------------------------------------------- ------------
  Section     Section Name                                   See Page

  A           Conducting Veteran Interviews                  8-A-1

  B           Following Up after a Veteran Interview         8-B-1
  ----------- ---------------------------------------------- ------------

## Section A Conducting Veteran Interviews

#### Overview

+------------+---------------------------------------------------------+
| ##### In   | > This section contains information about conducting    |
| troduction | > interviews, including:                                |
|            |                                                         |
|            | -   freedom of choice                                   |
|            |                                                         |
|            | -   assessing the veteran's abilities                   |
|            |                                                         |
|            | -   reviewing the Grant Program and benefits            |
|            |                                                         |
|            | -   explaining design and construction/remodeling       |
|            |     considerations for both                             |
|            |                                                         |
|            | ```{=html}                                              |
|            | <!-- -->                                                |
|            | ```                                                     |
|            | -   Paraplegic Housing (PH) cases, and                  |
|            |                                                         |
|            | -   Adaptive Housing (AH) cases                         |
|            |                                                         |
|            | ```{=html}                                              |
|            | <!-- -->                                                |
|            | ```                                                     |
|            | -   discussing personal finances for both               |
|            |                                                         |
|            | ```{=html}                                              |
|            | <!-- -->                                                |
|            | ```                                                     |
|            | -   PH cases                                            |
|            |                                                         |
|            | -   AH cases, and                                       |
|            |                                                         |
|            | ```{=html}                                              |
|            | <!-- -->                                                |
|            | ```                                                     |
|            | -   discussing escrow and release of funds.             |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ##         | > This section includes the following topics:           |
| ### In thi |                                                         |
| s Section  |                                                         |
| {#in-this- |                                                         |
| section .u |                                                         |
| nnumbered} |                                                         |
+------------+---------------------------------------------------------+

+----------+----------------------------------------------+-----------+
| Topic    | Topic Name                                   | See Page  |
+----------+----------------------------------------------+-----------+
| 1        | General Information About Conducting Veteran | 8-A-2     |
|          | Interviews                                   |           |
+----------+----------------------------------------------+-----------+
| 2        | Freedom of Choice                            | 8-A-6     |
+----------+----------------------------------------------+-----------+
| 3        | Assessing the Veteran's Abilities            | 8-A-8     |
+----------+----------------------------------------------+-----------+
| 4        | Discussing the Grant Program and Benefits    | 8-A-12    |
+----------+----------------------------------------------+-----------+
| 5        | Discussing Design and Construction/          | 8-A-16    |
|          |                                              |           |
|          | Remodeling Considerations for Paraplegic     |           |
|          | Housing (PH) Cases                           |           |
+----------+----------------------------------------------+-----------+
| 6        | Discussing Design and Construction/          | 8-A-18    |
|          |                                              |           |
|          | Remodeling Considerations for Adaptive       |           |
|          | Housing (AH) Cases                           |           |
+----------+----------------------------------------------+-----------+
| 7        | Discussing Personal Finances for Paraplegic  | 8-A-19    |
|          | Housing (PH) Cases                           |           |
+----------+----------------------------------------------+-----------+
| 8        | Discussing Personal Finances for Adaptive    | 8-A-21    |
|          | Housing (AH) Cases                           |           |
+----------+----------------------------------------------+-----------+
| 9        | Discussing Escrow and Release of Funds       | 8-A-22    |
+----------+----------------------------------------------+-----------+

#### General Information About Conducting Veteran Interviews {#general-information-about-conducting-veteran-interviews .unnumbered}

+------------+---------------------------------------------------------+
| ##### In   | > This topic contains information about conducting      |
| troduction | > interviews, including:                                |
|  {#introdu |                                                         |
| ction-2 .u | -   a description                                       |
| nnumbered} |                                                         |
|            | -   important information                               |
|            |                                                         |
|            | -   when to perform                                     |
|            |                                                         |
|            | -   methods for conducting the interview                |
|            |                                                         |
|            | ```{=html}                                              |
|            | <!-- -->                                                |
|            | ```                                                     |
|            | -   interview questions                                 |
|            |                                                         |
|            | -   assessments                                         |
|            |                                                         |
|            | -   discussions, and                                    |
|            |                                                         |
|            | ```{=html}                                              |
|            | <!-- -->                                                |
|            | ```                                                     |
|            | -   representatives.                                    |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > The ***interview*** is a meeting with the veteran     |
| # Descript | > that:                                                 |
| ion {#desc |                                                         |
| ription .u | -   establishes the relationship                        |
| nnumbered} |                                                         |
|            | -   allows an assessment of the veteran's               |
|            |                                                         |
|            | ```{=html}                                              |
|            | <!-- -->                                                |
|            | ```                                                     |
|            | -   exterior surroundings                               |
|            |                                                         |
|            | -   living conditions                                   |
|            |                                                         |
|            | -   interactions between family members                 |
|            |                                                         |
|            | -   overall condition                                   |
|            |                                                         |
|            | -   physical size                                       |
|            |                                                         |
|            | -   ability and willingness to make decisions           |
|            |                                                         |
|            | -   ability to maneuver in his/her wheelchair, and      |
|            |                                                         |
|            | ```{=html}                                              |
|            | <!-- -->                                                |
|            | ```                                                     |
|            | -   provides an opportunity to discuss the benefits of  |
|            |     the program, while\                                 |
|            |     answering any questions and concerns the veteran    |
|            |     may have.                                           |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ##### IMPO | > Document *all* information gained during the          |
| RTANT {#im | > interview in the veteran's grant file and in SAH/The  |
| portant .u | > Appraisal System (TAS).                               |
| nnumbered} |                                                         |
+------------+---------------------------------------------------------+

Continued on next page

General Information About Conducting Veteran Interviews, Continued

+------------+---------------------------------------------------------+
| ##         | > The interview is performed on all Specially Adapted   |
| ### When t | > Housing (SAH) and Special Housing Adaptations (SHA)   |
| o Perform  | > Grants within 30 workdays of sending the veteran the  |
| {#when-to- | > grant eligibility letter that explained his/her basic |
| perform .u | > eligibility for the program.                          |
| nnumbered} |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > The three general methods the SAH agents uses to      |
| # Methods  | > conduct the interview are:                            |
| for Conduc |                                                         |
| ting the I | -   asking questions                                    |
| nterview { |                                                         |
| #methods-f | -   performing assessments, and                         |
| or-conduct |                                                         |
| ing-the-in | -   having discussions.                                 |
| terview .u |                                                         |
| nnumbered} |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ##### Inte | > Questions should be open-ended to solicit more        |
| rview Ques | > detailed responses from veterans as opposed to        |
| tions {#in | > questions that require a simple "yes" or "no"         |
| terview-qu | > response.                                             |
| estions .u |                                                         |
| nnumbered} | > ***Example***: What daily activities do you need      |
|            | > assistance in performing?                             |
|            |                                                         |
|            | > ***Not***: Do you need assistance in performing daily |
|            | > activities?                                           |
+------------+---------------------------------------------------------+

Continued on next page

General Information About Conducting Veteran Interviews, Continued

+------------+---------------------------------------------------------+
| ####       | > Assessments are based on observations of the          |
| # Assessme | > veteran's:                                            |
| nts {#asse |                                                         |
| ssments .u | -   physical abilities                                  |
| nnumbered} |                                                         |
|            | -   behavior and interactions, and                      |
|            |                                                         |
|            | -   ability to manage personal finances.                |
|            |                                                         |
|            |     > Thorough an assessment of the veteran's           |
|            |     > abilities, help to:                               |
|            |                                                         |
|            | -   identify the adaptations that are needed in the     |
|            |     home for the veteran's\                             |
|            |     particular condition                                |
|            |                                                         |
|            | -   determine whether he/she is capable of              |
|            |                                                         |
|            | ```{=html}                                              |
|            | <!-- -->                                                |
|            | ```                                                     |
|            | -   comprehending the information about the grant       |
|            |     programs, and                                       |
|            |                                                         |
|            | -   performing the grant requirements.                  |
|            |                                                         |
|            | > ***Note***: If the veteran is unable to comprehend    |
|            | > information or perform the grant requirements, the    |
|            | > veteran must acquire a representative.                |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ##### D    | > Discussions with the veteran are performed to make    |
| iscussions | > sure the veteran fully understands the:               |
|            |                                                         |
|            | -   grant program                                       |
|            |                                                         |
|            | -   his/her responsibilities                            |
|            |                                                         |
|            | -   his/her specific needs in regards to design and     |
|            |     construction\                                       |
|            |     considerations, and                                 |
|            |                                                         |
|            | -   financial considerations.                           |
+------------+---------------------------------------------------------+

Continued on next page

General Information About Conducting Veteran Interviews, Continued

+------------+---------------------------------------------------------+
| ##         | > Representatives are required when the veteran is      |
| ### Repres | > unable to comprehend information or perform the grant |
| entatives  | > requirements, such as signing documentation or making |
| {#represen | > decisions. Representatives can be:                    |
| tatives .u |                                                         |
| nnumbered} | -   fiduciaries                                         |
|            |                                                         |
|            | -   power of attorney                                   |
|            |                                                         |
|            | -   custodians                                          |
|            |                                                         |
|            | -   guardians                                           |
|            |                                                         |
|            | -   family members                                      |
|            |                                                         |
|            | -   friends                                             |
|            |                                                         |
|            | -   neighbors, or                                       |
|            |                                                         |
|            | -   any other appointed individual.                     |
|            |                                                         |
|            |     > ***IMPORTANT***:                                  |
|            |                                                         |
|            | -   Appropriate legal documentation is *required* in    |
|            |     order for the\                                      |
|            |     representative to sign documentation or act on      |
|            |     behalf of the veteran.                              |
|            |                                                         |
|            | -   The representative should *always* be present when  |
|            |     discussing the grant\                               |
|            |     with the veteran.                                   |
+------------+---------------------------------------------------------+

#### Freedom of Choice {#freedom-of-choice .unnumbered}

+------------+---------------------------------------------------------+
| ##### In   | > This topic contains information about freedom of      |
| troduction | > choice, including:                                    |
|  {#introdu |                                                         |
| ction-3 .u | -   policy                                              |
| nnumbered} |                                                         |
|            | -   financing and banking                               |
|            |                                                         |
|            | -   site selection                                      |
|            |                                                         |
|            | -   locality                                            |
|            |                                                         |
|            | -   contractor selection                                |
|            |                                                         |
|            | -   draftsmen/architect                                 |
|            |                                                         |
|            | -   attorney, and                                       |
|            |                                                         |
|            | -   escrow agent.                                       |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > When discussing remodeling or construction with the   |
| # Policy { | > veteran, it is important to emphasize that the        |
| #policy .u | > veteran can exercise freedom of choice regarding the  |
| nnumbered} | > following areas:                                      |
|            |                                                         |
|            | -   mortgage and construction financing                 |
|            |                                                         |
|            | -   site selection                                      |
|            |                                                         |
|            | -   locality                                            |
|            |                                                         |
|            | -   contractor selection                                |
|            |                                                         |
|            | -   draftsman/architect                                 |
|            |                                                         |
|            | -   attorney, and                                       |
|            |                                                         |
|            | -   escrow agent.                                       |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ##### Fi   | > The veteran is free to select the bank or financial   |
| nancing an | > institution of their choice to obtain loans for       |
| d {#financ | > mortgage and construction financing.                  |
| ing-and .u |                                                         |
| nnumbered} |                                                         |
|            |                                                         |
| #####      |                                                         |
| Banking {# |                                                         |
| banking .u |                                                         |
| nnumbered} |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ##### Site | > If the veteran chooses to construct a new home, the   |
|  Selection | > veteran is free to choose the site on which to build. |
|  {#site-se |                                                         |
| lection .u | > ***IMPORTANT***: The proposed building site must be   |
| nnumbered} | > inspected by the Department of Veteran Affairs (VA)   |
|            | > for suitability/feasibility for adaptive use and      |
|            | > construction prior to grant approval.                 |
+------------+---------------------------------------------------------+

Continued on next page

Freedom of Choice, Continued

+------------+---------------------------------------------------------+
| ##### Lo   | > The veteran can choose to live in any locality, city, |
| cality {#l | > or State within the United States to utilize the      |
| ocality .u | > grant. An SAH agent representing the State in which   |
| nnumbered} | > the home will reside will be the main point of        |
|            | > contact. This includes instances where the veteran    |
|            | > chooses to construct a home in a State other than     |
|            | > where he/she currently lives.                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ##         | > The veteran is free to choose:                        |
| ### Contra |                                                         |
| ctor Selec | -   any three contractors to obtain bids, and           |
| tion {#con |                                                         |
| tractor-se | -   the final contractor used for the project.          |
| lection .u |                                                         |
| nnumbered} |     > ***Reminder***: The three bids are to protect the |
|            |     > veteran's interests and provide some means of     |
|            |     > comparison to determine fair and reasonable costs |
|            |     > when choosing how to use grant funds.             |
|            |                                                         |
|            |     > ***Reference***: For more information about three |
|            |     > bid requirement and contractors, see Chapter 9,   |
|            |     > Section D, "Interviews with the Architect and/or  |
|            |     > Contractor," Chapter 9, Section H, "Bid           |
|            |     > (Proposal) Reviews and Contract Acceptance for    |
|            |     > Specially Adapted Housing (SAH) Cases," and       |
|            |     > Chapter 10, Section D, "Special Housing           |
|            |     > Adaptations (SHA) Bids/Proposals/Contracts."      |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #          | > The veteran is free to choose a draftsman or          |
| #### Draft | > architect if one is used for the project.             |
| sman/ Arch |                                                         |
| itect {#dr | > ***Note*:** VA may assist the veteran in acquiring    |
| aftsman-ar | > plans and specifications.                             |
| chitect .u |                                                         |
| nnumbered} |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ##### At   | > The veteran is free to choose the attorney used for   |
| torney {#a | > the grant.                                            |
| ttorney .u |                                                         |
| nnumbered} | > ***Note***: An attorney may be needed to provide a    |
|            | > title examination for the structure/property.         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | > The veteran is free to choose the escrow agent used   |
| Escrow Age | > for the grant.                                        |
| nt {#escro |                                                         |
| w-agent .u |                                                         |
| nnumbered} |                                                         |
+------------+---------------------------------------------------------+

#### Assessing the Veteran's Abilities {#assessing-the-veterans-abilities .unnumbered}

+------------+---------------------------------------------------------+
| ##### In   | > This topic contains information about assessing the   |
| troduction | > veteran's abilities.                                  |
|  {#introdu |                                                         |
| ction-4 .u |                                                         |
| nnumbered} |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | > An assessment of the veteran's abilities is performed |
| Purpose {# | > to determine if the veteran is capable of:            |
| purpose .u |                                                         |
| nnumbered} | -   comprehending the information, and                  |
|            |                                                         |
|            | -   performing the grant requirements.                  |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | > Follow the steps in the table below to assess the     |
|  How to As | > veteran's abilities.                                  |
| sess the V |                                                         |
| eteran's A | > ***Reference***: For more information about medical   |
| bilities { | > feasibility, see Chapter 15, Section F, "Medical      |
| #how-to-as | > Feasibility Cases."                                   |
| sess-the-v |                                                         |
| eterans-ab |                                                         |
| ilities .u |                                                         |
| nnumbered} |                                                         |
+------------+---------------------------------------------------------+

+-------+--------------------------------------------------------------+
| Step  | Action                                                       |
+-------+--------------------------------------------------------------+
| 1     | Does the veteran reside in a nursing home or other facility? |
|       |                                                              |
|       | -   If *yes*, go to Step 2.                                  |
|       |                                                              |
|       | -   If *no*, go to Step 5.                                   |
+-------+--------------------------------------------------------------+
| 2     | Has the veteran's physician provided a medical release (*VA  |
|       | Form 10-4555b, Certificate of Medical Feasibility            |
|       | Statement*) stating that the veteran can reside in the       |
|       | adapted home?                                                |
|       |                                                              |
|       | -   If *yes*, go to Step 4.                                  |
|       |                                                              |
|       | -   If *no*, go to Step 3.                                   |
+-------+--------------------------------------------------------------+
| 3     | Send a request to veteran's physician to complete *VA Form   |
|       | 10-4555b* to the veteran's physician, and provide a          |
|       | completed copy to the Veterans Service Center (VSC).         |
+-------+--------------------------------------------------------------+
| 4     | After reviewing the medical release or *VA Form 10-4555b*,   |
|       | does the veteran have the mental and physical abilities to   |
|       | reside in the home?                                          |
|       |                                                              |
|       | -   If *yes*, go to Step 5.                                  |
|       |                                                              |
|       | -   If *no*, go to Chapter 15, Section F, "Medical           |
|       |     Feasibility Cases."                                      |
+-------+--------------------------------------------------------------+

Continued on next page

Assessing the Veteran's Abilities, Continued

  -----------------------------------------------------------------------
  How to Assess the Veteran's Abilities (continued)

  -----------------------------------------------------------------------

+-------+--------------------------------------------------------------+
| **S   | **Action**                                                   |
| tep** |                                                              |
+-------+--------------------------------------------------------------+
| 5     | Determine how the veteran manages daily tasks, such as       |
|       | bathing, dressing, getting in and out of bed, and feeding    |
|       | himself/herself by asking the veteran to:                    |
|       |                                                              |
|       | -   describe how he/she completes these activities           |
|       |                                                              |
|       | -   demonstrate how he/she performs tasks, and               |
|       |                                                              |
|       | -   describe any business, hobbies or activities that he/she |
|       |     engages\                                                 |
|       |     in.                                                      |
+-------+--------------------------------------------------------------+
| 6     | Discuss how:                                                 |
|       |                                                              |
|       | -   the veteran interacts with others in the home, including |
|       |     the                                                      |
|       |                                                              |
|       | ```{=html}                                                   |
|       | <!-- -->                                                     |
|       | ```                                                          |
|       | -   spouse, and                                              |
|       |                                                              |
|       | -   children                                                 |
|       |                                                              |
|       | ```{=html}                                                   |
|       | <!-- -->                                                     |
|       | ```                                                          |
|       | -   common rooms are currently used, and                     |
|       |                                                              |
|       | -   modifications to the existing structure or a new         |
|       |     structure can\                                           |
|       |     be changed to meet the needs of the entire family.       |
+-------+--------------------------------------------------------------+
| 7     | Determine whether the veteran requires the assistance of a   |
|       | guardian or caregiver, such as a:                            |
|       |                                                              |
|       | -   family member                                            |
|       |                                                              |
|       | -   nurse, or                                                |
|       |                                                              |
|       | -   neighbor.                                                |
|       |                                                              |
|       |     ***Note***: Design rooms, such as bathrooms and          |
|       |     kitchens, with plenty of space for someone to assist the |
|       |     veteran.                                                 |
|       |                                                              |
|       |     ***Example***: If the caregiver assists the veteran in   |
|       |     the bathtub or shower, ensure that the design of the     |
|       |     bathtub or shower will provide the caregiver the ability |
|       |     to assist the veteran while he/she is using it.          |
+-------+--------------------------------------------------------------+

Continued on next page

Assessing the Veteran's Abilities, Continued

  -----------------------------------------------------------------------
  How to Assess the Veteran's Abilities (continued)

  -----------------------------------------------------------------------

+-------+--------------------------------------------------------------+
| **S   | **Action**                                                   |
| tep** |                                                              |
+-------+--------------------------------------------------------------+
| 8     | Is the veteran going to remodel an existing house?           |
|       |                                                              |
|       | -   If *yes*, assess the house to determine if it is         |
|       |     feasible for the type\                                   |
|       |     of remodeling needed to help the veteran.                |
|       |                                                              |
|       | -   If *no*, solicit additional information from the veteran |
|       |     regarding\                                               |
|       |     the design features of different rooms that are going to |
|       |     be built\                                                |
|       |     in the house to make sure each room meets the veteran's  |
|       |     daily\                                                   |
|       |     needs.                                                   |
+-------+--------------------------------------------------------------+
| 9     | Gain an understanding of the veteran's ability to handle     |
|       | his/her finances by asking the veteran about:                |
|       |                                                              |
|       | -   other financial obligations, and                         |
|       |                                                              |
|       | -   his/her credit history.                                  |
+-------+--------------------------------------------------------------+
| 10    | Is the veteran capable of comprehending the information?     |
|       |                                                              |
|       | -   If *yes*, the assessment is complete.                    |
|       |                                                              |
|       | -   If *no*, go to Step 11.                                  |
+-------+--------------------------------------------------------------+
| 11    | Does the veteran have a representative?                      |
|       |                                                              |
|       | -   If *yes*, go to Step 12.                                 |
|       |                                                              |
|       | -   If *no*, advise the veteran that he/she needs to obtain  |
|       |     a representative before the interview can proceed.       |
|       |                                                              |
|       |     ***Reference***: For more information about              |
|       |     representatives, see "General Information About          |
|       |     Conducting Veteran Interviews" earlier in this section.  |
+-------+--------------------------------------------------------------+
| 12    | Is the representative present for the interview?             |
|       |                                                              |
|       | -   If *yes*, proceed with the interview.                    |
|       |                                                              |
|       | -   If *no*, inform the veteran that he/she must have the\   |
|       |     representative present before the interview can proceed. |
|       |                                                              |
|       |     ***Note***: Make sure the grant file contains the        |
|       |     appropriate legal documentation for the representative.  |
+-------+--------------------------------------------------------------+

Continued on next page

Assessing the Veteran's Abilities, Continued

+------------+---------------------------------------------------------+
| ##### S    | > ***Situation***: Joe, a veteran who suffered from a   |
| ample Scen | > head injury while in the service that left him        |
| ario #1 {# | > physically and mentally disabled, currently resides   |
| sample-sce | > in a rehabilitation center. He requires constant care |
| nario-1 .u | > (usually by more than one person), is large in size,  |
| nnumbered} | > has aggressive behavior, and has harmed himself and   |
|            | > others. He needs someone who is physically capable of |
|            | > assisting and caring for his needs. His mother is 75  |
|            | > years old and cannot physically take care of him.     |
|            |                                                         |
|            | > ***Assessment***: Due to the situation and Joe's      |
|            | > circumstances, it would not be considered medically   |
|            | > feasible for Joe to reside in his home.               |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ##### S    | > ***Situation***: Daniel, a veteran who suffered a     |
| ample Scen | > stroke that left him paralyzed on his left side, is   |
| ario #2 {# | > currently in a nursing home and only comes home two   |
| sample-sce | > weekends a month. He requires total care and his      |
| nario-2 .u | > spouse is not able to do it alone. Daniel and his     |
| nnumbered} | > wife have four children who help out on the weekends. |
|            | > His wife works 28 hours per week. Daniel cannot live  |
|            | > alone and must have total care. As a result, the      |
|            | > family has signed a permanent contract with the       |
|            | > nursing facility for his care.                        |
|            |                                                         |
|            | > ***Assessment***: Due to the situation and Daniel's   |
|            | > circumstances, it is not medically feasible for       |
|            | > Daniel to reside in his home.                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ##### S    | > ***Situation***: Bob, a veteran who has lost the use  |
| ample Scen | > of both legs but has little difficulty with upper     |
| ario #3 {# | > body mobility, lives with his wife and two teenaged   |
| sample-sce | > sons. Bob is able to perform most activities          |
| nario-3 .u | > necessary for his care and well being, but lives in a |
| nnumbered} | > home that has no adaptive features. Lack of adaptive  |
|            | > features in the bathroom, kitchen, and other areas of |
|            | > his home limit Bob's abilities and require            |
|            | > unnecessary assistance from his wife and sons.        |
|            |                                                         |
|            | > ***Assessment***: With appropriate specially-adaptive |
|            | > modifications designed and constructed to Bob's home, |
|            | > it would be feasible for Bob to reside in his home.   |
+------------+---------------------------------------------------------+

#### Discussing the Grant Program and Benefits {#discussing-the-grant-program-and-benefits .unnumbered}

+------------+---------------------------------------------------------+
| ##### In   | > This topic contains information about discussing the  |
| troduction | > Grant Programs and benefits, including:               |
|  {#introdu |                                                         |
| ction-5 .u | -   the purpose, and                                    |
| nnumbered} |                                                         |
|            | -   how to discuss the grant program and benefits.      |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ##### Pu   | > An overview of the Grant Program and other benefits   |
| rpose {#pu | > is provided during the interview to make sure the     |
| rpose-1 .u | > veteran fully understands the:                        |
| nnumbered} |                                                         |
|            | -   purpose of the grant                                |
|            |                                                         |
|            | -   maximum amount of the grant                         |
|            |                                                         |
|            | -   plan types, and                                     |
|            |                                                         |
|            | -   other benefits provided by the Department of        |
|            |     Veterans Affairs (VA).                              |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ##         | > Follow the steps in the table below to discuss the    |
| ### How to | > Grant Program and benefits with the veteran.          |
|  Discuss t |                                                         |
| he Grant P |                                                         |
| rogram and |                                                         |
|  Benefits  |                                                         |
| {#how-to-d |                                                         |
| iscuss-the |                                                         |
| -grant-pro |                                                         |
| gram-and-b |                                                         |
| enefits .u |                                                         |
| nnumbered} |                                                         |
+------------+---------------------------------------------------------+

+-------+--------------------------------------------------------------+
| Step  | Action                                                       |
+-------+--------------------------------------------------------------+
| 1     | Provide the veteran with a description and history of the    |
|       | Grant Program.                                               |
+-------+--------------------------------------------------------------+
| 2     | Inform the veteran of the Grant Program, including           |
|       |                                                              |
|       | -   eligibility requirements                                 |
|       |                                                              |
|       | -   availability                                             |
|       |                                                              |
|       | -   the maximum grant amount                                 |
|       |                                                              |
|       | -   limitations                                              |
|       |                                                              |
|       | -   the conditions for approval, and                         |
|       |                                                              |
|       | -   freedom of choice opportunities.                         |
|       |                                                              |
|       |     ***Reference***: For more information about the Grant    |
|       |     Program, see Chapter 1, "Specially Adapted Housing (SAH) |
|       |     and Special Housing Adaptations (SHA) Grant Programs."   |
+-------+--------------------------------------------------------------+

Continued on next page

Discussing the Grant Program and Benefits, Continued

  -----------------------------------------------------------------------
  How to Discuss the Grant Program and Benefits (continued)

  -----------------------------------------------------------------------

+-------+--------------------------------------------------------------+
| Step  | Action                                                       |
+-------+--------------------------------------------------------------+
| 3     | Provide the veteran *VA Pamphlet 26-69-1, Questions and      |
|       | Answers on Specially Adapted Housing*.                       |
+-------+--------------------------------------------------------------+
| 4     | Discuss the different plan types with the veteran.           |
|       |                                                              |
|       | ***Reference***: For more information about plan types, see  |
|       | Chapter 6, "Specially Adapted Housing (SAH) and Special      |
|       | Housing Adaptations (SHA) Plan Types and Grant               |
|       | Calculations."                                               |
+-------+--------------------------------------------------------------+
| 5     | -   Provide the veteran with:                                |
|       |                                                              |
|       | ```{=html}                                                   |
|       | <!-- -->                                                     |
|       | ```                                                          |
|       | -   *VA Pamphlet 29-79-2, Veterans Mortgage Life Insurance\  |
|       |     Facts and Premium Rates*, and                            |
|       |                                                              |
|       | -   *VA Form 29-8636, Veterans Mortgage Life Insurance\      |
|       |     Statement*.                                              |
|       |                                                              |
|       | ```{=html}                                                   |
|       | <!-- -->                                                     |
|       | ```                                                          |
|       | -   Discuss Veterans Mortgage Life Insurance (VMLI) with     |
|       |     the\                                                     |
|       |     veteran.                                                 |
|       |                                                              |
|       |     ***Reference***: For more information about VMLI, see    |
|       |     Chapter 5, Section A, "Veterans Mortgage Life Insurance  |
|       |     (VMLI)."                                                 |
+-------+--------------------------------------------------------------+
| 6     | Review the Home Improvement and Structural Alterations       |
|       | (HISA) Grant with the veteran.                               |
|       |                                                              |
|       | ***Reference***: For more information about HISA, see        |
|       | Chapter 5, Section C, "Home Improvement and Structural       |
|       | Alterations (HISA)."                                         |
+-------+--------------------------------------------------------------+

Continued on next page

Discussing the Grant Program and Benefits, Continued

  -----------------------------------------------------------------------
  How to Discuss the Grant Program and Benefits (continued)

  -----------------------------------------------------------------------

+-------+--------------------------------------------------------------+
| **S   | **Action**                                                   |
| tep** |                                                              |
+-------+--------------------------------------------------------------+
| 7     | Discuss the following services with the veteran:             |
|       |                                                              |
|       | -   Prosthetics and Sensory Aids Services (P&SA)             |
|       |                                                              |
|       | -   Vocational Rehabilitation and Employment Services        |
|       |     (VR&E),\                                                 |
|       |     and                                                      |
|       |                                                              |
|       | -   Veterans Service Center (VSC).                           |
|       |                                                              |
|       |     ***References***:                                        |
|       |                                                              |
|       | -   For more information about P&SA, see Chapter 5, Section  |
|       |     B,\                                                      |
|       |     "Prosthetics and Sensory Aids Services (P&SA)."          |
|       |                                                              |
|       | -   For more information about VR&E, see Chapter 5, Section  |
|       |     D,\                                                      |
|       |     "Vocational Rehabilitation and Employment Services\      |
|       |     (VR&E)."                                                 |
|       |                                                              |
|       | -   For more information about the VSC, see Chapter 5,       |
|       |     Section F,\                                              |
|       |     "Veterans Service Center (VSC)."                         |
+-------+--------------------------------------------------------------+
| 8     | -   Provide the veteran with:                                |
|       |                                                              |
|       | ```{=html}                                                   |
|       | <!-- -->                                                     |
|       | ```                                                          |
|       | -   *VA Pamphlet 80-07-1, Federal Benefits for Veterans and\ |
|       |     Dependents*                                              |
|       |                                                              |
|       | -   *VA Pamphlet 26-4, VA-Guaranteed Home Loans for\         |
|       |     Veterans*, and                                           |
|       |                                                              |
|       | -   *VA Pamphlet 26-6, To the Home-Buying Veteran*.          |
|       |                                                              |
|       | ```{=html}                                                   |
|       | <!-- -->                                                     |
|       | ```                                                          |
|       | -   Discuss the other benefits offered to the veteran by VA. |
+-------+--------------------------------------------------------------+
| 9     | Provide the veteran with a checklist of:                     |
|       |                                                              |
|       | -   forms to complete                                        |
|       |                                                              |
|       | -   things to read, and                                      |
|       |                                                              |
|       | -   what steps to follow.                                    |
|       |                                                              |
|       |     ***Example***: *VA Form 119, Report of Contact,* is an   |
|       |     example of a checklist for the above items.              |
+-------+--------------------------------------------------------------+

Continued on next page

Discussing the Grant Program and Benefits, Continued

  -----------------------------------------------------------------------
  How to Discuss the Grant Program and Benefits (continued)

  -----------------------------------------------------------------------

+-------+--------------------------------------------------------------+
| Step  | Action                                                       |
+-------+--------------------------------------------------------------+
| 10    | > Provide the necessary VA forms, and review the forms       |
|       | > carefully with the veteran.                                |
|       |                                                              |
|       | ***Reference***: For more information about the forms        |
|       | related to the Grant Programs, see the Manual Introduction,  |
|       | "Department of Veterans Affairs (VA) Forms, Pamphlets and    |
|       | Other Materials."                                            |
+-------+--------------------------------------------------------------+

#### Discussing Design and Construction/Remodeling Considerations for Paraplegic Housing (PH) Cases {#discussing-design-and-constructionremodeling-considerations-for-paraplegic-housing-ph-cases .unnumbered}

+------------+---------------------------------------------------------+
| ##### In   | > This topic contains information about discussing      |
| troduction | > design and construction/                              |
|  {#introdu |                                                         |
| ction-6 .u | > remodeling considerations for Paraplegic Housing (PH) |
| nnumbered} | > cases, including the:                                 |
|            |                                                         |
|            | -   purpose, and                                        |
|            |                                                         |
|            | -   topics for discussion.                              |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ##### Pu   | > The design and construction/remodeling considerations |
| rpose {#pu | > for the PH cases are discussed to make sure the       |
| rpose-2 .u | > veteran:                                              |
| nnumbered} |                                                         |
|            | -   comprehends the information, and                    |
|            |                                                         |
|            | -   is capable of handling the requirements.            |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > Thoroughly discuss the items in the table below with  |
| # Topics f | > the veteran.                                          |
| or Discuss |                                                         |
| ion {#topi |                                                         |
| cs-for-dis |                                                         |
| cussion .u |                                                         |
| nnumbered} |                                                         |
+------------+---------------------------------------------------------+

  -------------------------------- --------------------------------------
  Topic                            Reference

  Minimum Property Requirements    See Chapter 7, Section A, "Specially
  (MPRs)                           Adapted Housing (SAH) Minimum Property
                                   Requirements (MPRs)."

  Site inspections                 See Chapter 9, Section B, "Specially
                                   Adapted Housing (SAH) Vacant Land
                                   Inspections."

  Home inspections                 See Chapter 9, Section C, "Specially
                                   Adapted Housing (SAH) Existing Home
                                   Inspections."

  Cost considerations              See Chapter 9, Section E, "The Cost
                                   Analysis."

  Construction bids and lien and   See Chapter 9, Section H, "Bid
  performance bonds                (Proposal) Reviews and Contract
                                   Acceptance for Specially Adapted
                                   Housing (SAH) Cases."

  Construction plans               See Chapter 9, Section F, "Specially
                                   Adapted Housing (SAH) Construction
                                   Plans and Assignment of a Department
                                   of Veterans Affairs (VA) Compliance
                                   Inspector."
  -------------------------------- --------------------------------------

Continued on next page

Discussing Design and Construction/Remodeling Considerations for
Paraplegic Housing (PH) Cases, Continued

  -----------------------------------------------------------------------
  Topics for Discussion (continued)

  -----------------------------------------------------------------------

  -------------------------------- --------------------------------------
  **Topic**                        **Reference**

  Department of Veterans Affairs   See Chapter 9, Section G, "The
  (VA) compliance inspections      Inspection Schedule and Assignment of
                                   a Department of Veterans Affairs (VA)
                                   Compliance Inspector."

  Medical and non-medical waivers  See Chapter 11, Section B, "Processing
                                   Medical and Non-Medical Waiver
                                   Requests."
  -------------------------------- --------------------------------------

#### Discussing Design and Construction/Remodeling Considerations for Adaptive Housing (AH) Cases {#discussing-design-and-constructionremodeling-considerations-for-adaptive-housing-ah-cases .unnumbered}

+------------+---------------------------------------------------------+
| ##### In   | > This topic contains information about discussing      |
| troduction | > design and construction/                              |
|  {#introdu |                                                         |
| ction-7 .u | > remodeling considerations for Adaptive Housing (AH)   |
| nnumbered} | > cases, including the:                                 |
|            |                                                         |
|            | -   purpose, and                                        |
|            |                                                         |
|            | -   topics for discussion.                              |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ##### Pu   | > The design and construction/remodeling considerations |
| rpose {#pu | > for the AH cases are discussed to make sure the       |
| rpose-3 .u | > veteran:                                              |
| nnumbered} |                                                         |
|            | -   comprehends the information, and                    |
|            |                                                         |
|            | -   is capable of handling the requirements.            |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | > Thoroughly discuss the items in the table below with  |
| Topics for | > the veteran.                                          |
|  Discussio |                                                         |
| n {#topics |                                                         |
| -for-discu |                                                         |
| ssion-1 .u |                                                         |
| nnumbered} |                                                         |
+------------+---------------------------------------------------------+

  -------------------------------- --------------------------------------
  Topic                            Reference

  Allowable adaptations            See Chapter 10, Section A, "Allowable
                                   Adaptations for Special Housing
                                   Adaptations (SHA) Cases."

  Home inspections                 See Chapter 10, Section B, "Special
                                   Housing Adaptations (SHA) Existing
                                   Home Inspections."

  Construction bids                See Chapter 10, Section D, "Special
                                   Housing Adaptations (SHA)
                                   Bids/Proposals/Contracts."

  Construction plans               See Chapter 10, Section E, "Special
                                   Housing Adaptations (SHA) Construction
                                   Plans."

  Department of Veterans Affairs   See Chapter 10, Section F, "Special
  (VA) Compliance Inspections      Housing Adaptations (SHA) Inspection
                                   Schedules."
  -------------------------------- --------------------------------------

#### Discussing Personal Finances for Paraplegic Housing (PH) Cases {#discussing-personal-finances-for-paraplegic-housing-ph-cases .unnumbered}

+------------+---------------------------------------------------------+
| ##### In   | > This topic contains information about discussing      |
| troduction | > personal finances for Paraplegic Housing (PH) cases   |
|  {#introdu | > with the veteran, including:                          |
| ction-8 .u |                                                         |
| nnumbered} | -   the purpose                                         |
|            |                                                         |
|            | -   important information, and                          |
|            |                                                         |
|            | -   the topics of discussion.                           |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ##### Pu   | > The personal finances for PH cases are discussed to   |
| rpose {#pu | > make sure the veteran:                                |
| rpose-4 .u |                                                         |
| nnumbered} | -   comprehends the information, and                    |
|            |                                                         |
|            | -   is capable of handling the requirements.            |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > Be sure to inform the veteran that:                   |
| # Importan |                                                         |
| t Informat | -   once all of the financial information is received   |
| ion {#impo |     from the veteran, a\                                |
| rtant-info |     determination regarding income and credit is made;  |
| rmation .u |                                                         |
| nnumbered} | -   if the veteran *cannot* financially afford the home |
|            |     or does *not* have means\                           |
|            |     to support any difference between the amount of the |
|            |     new\                                                |
|            |     construction/remodeling costs and the grant, the    |
|            |     transaction *cannot* take\                          |
|            |     place; and                                          |
|            |                                                         |
|            | -   if there is an issue of poor credit, the grant must |
|            |     be declined until the poor\                         |
|            |     credit is resolved and good credit is               |
|            |     re-established.                                     |
|            |                                                         |
|            |     ***Note***: The Specially Adapted Housing (SAH)     |
|            |     agent must notify the veteran of the credit issues  |
|            |     and what actions must be taken to resolve any       |
|            |     discrepancies.                                      |
+------------+---------------------------------------------------------+

Continued on next page

Discussing Personal Finances for Paraplegic Housing (PH) Cases,
Continued

+------------+---------------------------------------------------------+
| #####      | > Thoroughly discuss the items in the table below with  |
| Topics for | > the veteran.                                          |
|  Discussio |                                                         |
| n {#topics |                                                         |
| -for-discu |                                                         |
| ssion-2 .u |                                                         |
| nnumbered} |                                                         |
+------------+---------------------------------------------------------+

  ------------------------------- ---------------------------------------
  Topic                           Reference

  Required financial documents    See Chapter 11, Section A, "Obtaining
                                  Financial Information."

  Evidence of title               See Chapter 11, Section C, "Verifying
                                  Evidence of Acceptable Title."

  Taxation/State grant            See Chapter 11, Section E, "Handling
  information                     Grant Approvals."
  ------------------------------- ---------------------------------------

#### Discussing Personal Finances for Adaptive Housing (AH) Cases {#discussing-personal-finances-for-adaptive-housing-ah-cases .unnumbered}

+------------+---------------------------------------------------------+
| ##### In   | > This topic contains information about discussing      |
| troduction | > personal finances for Adaptive Housing (AH) cases     |
|  {#introdu | > with the veteran, including:                          |
| ction-9 .u |                                                         |
| nnumbered} | -   the purpose                                         |
|            |                                                         |
|            | -   important information, and                          |
|            |                                                         |
|            | -   the topics for discussion.                          |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ##### Pu   | > The personal finances for AH cases are discussed to   |
| rpose {#pu | > make sure the veteran:                                |
| rpose-5 .u |                                                         |
| nnumbered} | -   comprehends the information, and                    |
|            |                                                         |
|            | -   is capable of handling the requirements.            |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | > Be sure to inform the veteran that:                   |
| Important  |                                                         |
| Informatio | -   once all of the financial information is received   |
| n {#import |     from the veteran, a\                                |
| ant-inform |     determination regarding income and credit is made;  |
| ation-1 .u |                                                         |
| nnumbered} | -   if the veteran *cannot* financially afford the home |
|            |     or does *not* have means\                           |
|            |     to support any difference between the amount of the |
|            |     new\                                                |
|            |     construction/remodeling costs and the grant, the    |
|            |     transaction *cannot* take\                          |
|            |     place; and                                          |
|            |                                                         |
|            | -   if there is an issue of poor credit, the grant can  |
|            |     be declined until the poor\                         |
|            |     credit is resolved and good credit is               |
|            |     re-established.                                     |
|            |                                                         |
|            |     ***Note***: The Specially Adapted Housing (SAH)     |
|            |     agent must notify the veteran of the credit issues  |
|            |     and what actions must be taken to resolve any       |
|            |     discrepancies.                                      |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | > Thoroughly discuss the items in the table below with  |
| Topics for | > the veteran.                                          |
|  Discussio |                                                         |
| n {#topics |                                                         |
| -for-discu |                                                         |
| ssion-3 .u |                                                         |
| nnumbered} |                                                         |
+------------+---------------------------------------------------------+

  ------------------------------- ---------------------------------------
  Topic                           Reference

  Required financial documents    See Chapter 12, Section A, "Verifying
                                  the Availability of Funds."

  Taxation/State grant            See Chapter 12, Section C, "Handling
  information                     Grant Approvals."
  ------------------------------- ---------------------------------------

#### Discussing Escrow and Release of Funds {#discussing-escrow-and-release-of-funds .unnumbered}

+------------+---------------------------------------------------------+
| ##### Int  | > This topic contains information about discussing      |
| roduction  | > escrow and the release of funds, including:           |
| {#introduc |                                                         |
| tion-10 .u | -   purpose, and                                        |
| nnumbered} |                                                         |
|            | -   topics for discussion.                              |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ##### Pu   | > The escrow and release of funds are discussed to make |
| rpose {#pu | > sure the veteran:                                     |
| rpose-6 .u |                                                         |
| nnumbered} | -   comprehends the information, and                    |
|            |                                                         |
|            | -   is capable of handling the requirements.            |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| #####      | > Thoroughly discuss the items in the table below with  |
| Topics for | > the veteran.                                          |
|  Discussio |                                                         |
| n {#topics |                                                         |
| -for-discu |                                                         |
| ssion-4 .u |                                                         |
| nnumbered} |                                                         |
+------------+---------------------------------------------------------+

  ---------------------------- ------------------------------------------
  Topic                        Reference

  Escrows                      See Chapter 13, Section A, "General
                               Information About Escrows."

  Escrow Agents                See Chapter 13, Section B, "Selection of
                               the Escrow Agent."

  Release of funds             See Chapter 13, Section E, "Management and
                               Authorization to Release Funds."
  ---------------------------- ------------------------------------------

##  {#section .unnumbered}

##  {#section-1 .unnumbered}

##  {#section-2 .unnumbered}

##  {#section-3 .unnumbered}

##  {#section-4 .unnumbered}

##  {#section-5 .unnumbered}

##  {#section-6 .unnumbered}

##  {#section-7 .unnumbered}

##  {#section-8 .unnumbered}

## Section B Following Up After a Veteran Interview {#section-b-following-up-after-a-veteran-interview .unnumbered}

#### Overview {#overview-2 .unnumbered}

+------------+---------------------------------------------------------+
| ##### Int  | > This section contains information about following up  |
| roduction  | > after an interview.                                   |
| {#introduc |                                                         |
| tion-11 .u |                                                         |
| nnumbered} |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > This section includes the topic "Handling             |
| # In this  | > Post-Interview Administration."                       |
| Section {# |                                                         |
| in-this-se |                                                         |
| ction-1 .u |                                                         |
| nnumbered} |                                                         |
+------------+---------------------------------------------------------+

#### Handling Post-Interview Administration {#handling-post-interview-administration .unnumbered}

+------------+---------------------------------------------------------+
| ##### Int  | > This topic contains information about handling        |
| roduction  | > post-interview administration.                        |
| {#introduc |                                                         |
| tion-12 .u |                                                         |
| nnumbered} |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ####       | > Handle post-interview administration upon completion  |
| # When to  | > of the interview.                                     |
| Perform {# |                                                         |
| when-to-pe |                                                         |
| rform-1 .u |                                                         |
| nnumbered} |                                                         |
+------------+---------------------------------------------------------+

+------------+---------------------------------------------------------+
| ##### Ho   | > Follow the steps in the table below to handle         |
| w to Handl | > post-interview administration.                        |
| e Post-Int |                                                         |
| erview Adm |                                                         |
| inistratio |                                                         |
| n {#how-to |                                                         |
| -handle-po |                                                         |
| st-intervi |                                                         |
| ew-adminis |                                                         |
| tration .u |                                                         |
| nnumbered} |                                                         |
+------------+---------------------------------------------------------+

+-------+--------------------------------------------------------------+
| Step  | Action                                                       |
+-------+--------------------------------------------------------------+
| 1     | Was a checklist used during the interview to ascertain that  |
|       | all of the discussion topics were covered?                   |
|       |                                                              |
|       | -   If *yes*, go to Step 2.                                  |
|       |                                                              |
|       | -   If *no*, clearly document the events and discussion      |
|       |     topics of the                                            |
|       |                                                              |
|       | > interview in the veteran's file.                           |
+-------+--------------------------------------------------------------+
| 2     | Place the record of the interview in the veteran's grant     |
|       | file.                                                        |
+-------+--------------------------------------------------------------+
| 3     | Contact the Vocational Rehabilitation and Education Services |
|       | (VR&E), the Prosthetics and Sensory Aids Services (P&SA),    |
|       | and Veterans Service Center (VSC) to advise them of the      |
|       | veteran's:                                                   |
|       |                                                              |
|       | -   eligibility                                              |
|       |                                                              |
|       | -   proposed housing plans, and                              |
|       |                                                              |
|       | -   interest in the benefits.                                |
+-------+--------------------------------------------------------------+
| 4     | Update the veteran's grant file with:                        |
|       |                                                              |
|       | -   departments/individuals contacted, and                   |
|       |                                                              |
|       | -   recommendations made by VR&E and P&SA.                   |
+-------+--------------------------------------------------------------+
| 5     | Update the Specially Adapted Housing (SAH)/The Appraisal     |
|       | System (TAS).                                                |
+-------+--------------------------------------------------------------+
| 6     | Follow up with the veteran within 30 workdays to review      |
|       | items discussed during the initial interview, field review   |
|       | results, and to answer any questions.                        |
+-------+--------------------------------------------------------------+