Agenda

(3 Minutes)

A.  Transition to this final module (Element 9) by showing the title
    slide. Explain that you will now cover Element No. 9: Corrective
    Actions and Sanctions.

> ![](media/image3.wmf)

B.  Show the "Agenda" slide (#9-1) and say that you would like to give
    them an overview of the module.

> ![](media/image3.wmf)

C.  Refer to the slide to review the training agenda.

D.  Ask if they have any questions. If they have none, move on to the
    learning objectives.

Learning Objectives

(3 Minutes)

A.  Show the "Learning Objectives" slide (#9-2).

![](media/image3.wmf)

B.  Say you would like to give them an overview of the learning
    objectives.

C.  Refer to the slide to review the module's learning objectives.

D.  Ask if they have any questions and respond appropriately. If there
    are no questions, transition to the key requirements for Corrective
    Actions and Sanctions.

Key Requirements for

Corrective Actions and Sanctions

(\_\_ Minutes)

A.  Show the "Key Requirements" slide (#9-3)

> ![](media/image3.wmf)

B.  Briefly describe the key requirements for Corrective Actions and
    Sanctions:

+-----------------------------------------------------------------------+
| The Code of Federal Regulations names three key requirements for      |
| complying with Corrective Actions and Sanctions:                      |
|                                                                       |
| -   The first is establishing procedures for applying corrective      |
|     actions and sanctions. If a discrimination violation has          |
|     occurred, appropriate procedures should be established to correct |
|     the violation and to apply sanctions if the violation is not      |
|     corrected.                                                        |
|                                                                       |
| ```{=html}                                                            |
| <!-- -->                                                              |
| ```                                                                   |
| -   The second is documenting corrective actions and prospective      |
|     relief plans. Once a technical violation has been corrected, the  |
|     corrective action should be in writing and a plan established     |
|     that assures that the violation will not occur again.             |
|                                                                       |
| -   The third is imposing sanctions. If a recipient does not          |
|     voluntarily correct a discrimination action, it may be necessary  |
|     to penalize the recipient by imposing sanctions.                  |
|                                                                       |
| > We will now examine each of these key requirements in detail.       |
+-----------------------------------------------------------------------+

Key Requirement #1:

Effect Corrective Actions

(\_\_ Minutes)

######### Show "Key Requirement #1" slide (#9-4).

> ![](media/image3.wmf)

######### Use the slide to explain key requirement #1:

  -----------------------------------------------------------------------
  A discrimination violation may be discovered through different means --
  after a monitoring review, as a result of a complaint, or other means.
  Regardless of how discrimination is discovered, corrective action is
  required once it is identified.

  -----------------------------------------------------------------------

######### Show the "Term to Know: Violation" slide (#9-5).

![](media/image4.wmf)

######### Use the slide to explain the term "violation":

+-----------------------------------------------------------------------+
| A technical violation is an important occurrence. It should be        |
| addressed and corrected within a minimal amount of time.              |
|                                                                       |
| #######  {#section .unnumbered}                                       |
|                                                                       |
| Discrimination violations tend to be more serious breaches of the     |
| regulations and may require more investigation, but must also be      |
| corrected in a timely manner.                                         |
+-----------------------------------------------------------------------+

######### Show "Key Requirement #1" slide (#9-6).

> ![](media/image3.wmf)

######### Use the slide to explain key requirement #1:

+-----------------------------------------------------------------------+
| An appropriate corrective or remedial action is designed to           |
| completely correct each violation.                                    |
|                                                                       |
| > For example, if the violation involves leaving a tag line off of a  |
| > notice, then requiring that the notice be reissued with the tag     |
| > line included effectively corrects the technical violation.         |
|                                                                       |
| An appropriate corrective action for a discrimination violation,      |
| however, may involve more intricate correction procedures, such as    |
| "make-whole" relief.                                                  |
|                                                                       |
| So what is "make-whole" relief?                                       |
+-----------------------------------------------------------------------+

######### Show the "Term to Know: Make-Whole Relief" slide (#9-7).

> ![](media/image4.wmf)

######### Use the slide to explain the term make-whole relief:

+-----------------------------------------------------------------------+
| ##### Make-whole relief retroactively provides the victim             |
| (s) with whole or full monetary compensation or program services that |
|  may have been wrongly denied because of the discriminatory practice. |
|                                                                       |
| ##### When properly documente                                         |
| d, make-whole relief is intended to completely correct the violation. |
|                                                                       |
| ##### It should be noted that federal funds may no                    |
| t be used to provide make-whole or any other form of monetary relief. |
|                                                                       |
| The recipient is obliged to find another financial source, such as    |
| local tax dollars, to compensate the victim.                          |
+-----------------------------------------------------------------------+

Key Requirement #2:

Document Corrective Actions and

Prospective Relief Plans

(\_\_ Minutes)

A.  Show "Key Requirement #2" slide (#9-8).

> ![](media/image3.wmf)

B.  Refer to the slide to explain key requirement number 2:

+-----------------------------------------------------------------------+
| Corrective Action procedures must include the execution of a written  |
| agreement or assurance documenting that the violation has been or     |
| will be corrected.                                                    |
|                                                                       |
| It is necessary to include in this agreement or assurance a time      |
| frame that demonstrates that the corrective action will be completed  |
| as soon as possible.                                                  |
|                                                                       |
| The procedures must also include the steps to be taken to ensure that |
| the violation is not repeated. This is called a "Prospective Relief   |
| Plan."                                                                |
+-----------------------------------------------------------------------+

C.  Show the "Term to Know: Prospective Relief" slide (#9-9).

> ![](media/image4.wmf)

D.  Use the slide to explain "prospective relief":

  -----------------------------------------------------------------------
  Once the recipient has documented that it has completely corrected the
  violation, the Prospective Relief Plan clarifies how the violation will
  be prevented from occurring in the future.

  -----------------------------------------------------------------------

E.  Show the "Corrective Action Plan: Failure to Include Tag Lines"
    slide (#9-10).

> ![](media/image3.wmf)

F.  Use the slide to explain "prospective relief":

+-----------------------------------------------------------------------+
| This corrective action plan includes all the necessary components.    |
|                                                                       |
| It explains how and when the technical violation will be corrected as |
| well as what steps will be taken in the future to ensure that the     |
| violation does not re-occur.                                          |
+-----------------------------------------------------------------------+

G.  Show \"Conciliation Agreements" slide (#9-11).

> ![](media/image3.wmf)

H.  Explain the term "conciliation agreements."

+-----------------------------------------------------------------------+
| A conciliation agreement is required when it is not possible to       |
| immediately carry out or complete a corrective action, such as:       |
|                                                                       |
| -   Correcting and republishing a brochure to include appropriate     |
|     language regarding access for individuals with disabilities       |
|                                                                       |
| -   Developing and delivering an EO training program, or              |
|                                                                       |
| -   Providing make-whole relief to an individual or group of          |
|     participants                                                      |
|                                                                       |
| The agreement must follow the guidelines listed in your materials.    |
|                                                                       |
| The state and EO officer must follow up to ensure that Prospective    |
| Relief Plans and Conciliation Agreements are fulfilled.               |
+-----------------------------------------------------------------------+

Key Requirement #3: Impose Sanctions

(\_\_ Minutes)

A.  Show the "Key Requirement #3" slide (#9-12).

![](media/image3.wmf)

B.  Briefly explain key requirement #3:

  -----------------------------------------------------------------------
  When a recipient does not have the capacity to correct a violation(s),
  or when it's clear that the recipient has failed or refuses to do so,
  then the state is required to respond by imposing sanctions.

  -----------------------------------------------------------------------

C.  Show the "Term to Know: Sanction" slide (#9-13).

![](media/image4.wmf)

D.  Define the term "sanction."

  -----------------------------------------------------------------------
  Sanctions are the actions enforced through judicial process when a
  recipient refuses or fails to carry out corrective actions.

  -----------------------------------------------------------------------

E.  Show the "Sanction Procedures" slide (#9-14).

![](media/image3.wmf)

F.  Explain the sanction procedures:

+-----------------------------------------------------------------------+
| These instructions specify what information must be assembled to      |
| justify imposing a sanction.                                          |
|                                                                       |
| The Corrective Action/Sanction Plan that you have in your manual is a |
| example of the process used by CRC and reflects the type of plan that |
| the state should have in place.                                       |
+-----------------------------------------------------------------------+

G.  Show the "Review the Non-Compliance, Corrective Action, and Sanction
    Guidelines" slide (#9-15).

![](media/image4.wmf)

H.  Ask participants to take a few minutes to familiarize themselves
    with the "Non-Compliance, Corrective Action, and Sanction
    Guidelines" on pages 9-10 through 9-13 of their participant guide.
    Show the "Review the Non-Compliance, Corrective Action, and Sanction
    Guidelines" slide (#9-15).

I.  After a few minutes, ask if they have any questions and respond
    appropriately. If they have none, move on to the next activity.

    ![](media/image5.png){width="3.4611111111111112in"
    height="3.984722222222222in"}

    ![](media/image5.png){width="3.4611111111111112in"
    height="3.984722222222222in"}

    ![](media/image5.png){width="3.4611111111111112in"
    height="3.984722222222222in"}

Activity:

Identifying the Appropriate Corrective Action

(15 Minutes)

A.  Show the "Activity: Identifying the Appropriate Corrective Action"
    slide (#9-16).

    ![](media/image3.wmf)

B.  Use the slide to introduce the activity: \*

+-----------------------------------------------------------------------+
| This activity gives you the opportunity to practice recognizing when  |
| a corrective action is required and what type of documentation is     |
| needed. Here's what I'd like you to do:                               |
|                                                                       |
| -   Read each of the scenarios on page 9-14 of your participant       |
|     guide.                                                            |
|                                                                       |
| -   Decide what, if any, corrective actions are needed for each case. |
|                                                                       |
| -   Determine if a written assurance or a conciliation agreement      |
|     would be more appropriate.                                        |
|                                                                       |
| -   Discuss with the other members of your group and come to a        |
|     consensus for each scenario.                                      |
|                                                                       |
| -   Select a spokesperson to report your group's recommendations.     |
|                                                                       |
|     You have 15 minutes for this activity.                            |
|                                                                       |
|     After the activity, I will ask your spokespersons to report on    |
|     your group's recommendations.                                     |
+-----------------------------------------------------------------------+

C.  Ask if there are any questions and respond appropriately. If there
    are none, remind them that they have 15 minutes beginning now.

    \* (Answer Sheet is at the end of this element.)

D.  Give the groups a 5-minute warning, then a 2-minute warning. When
    the time is up, ask them to stop and remind them that each group
    needs a spokesperson to report on the group's recommendations.

E.  Ask a spokesperson from one group to report on his or her group's
    recommendations for the first case scenario. If the group's
    recommendations are wrong, ask the other groups for their
    recommendations. Lead a discussion until it's clear that they all
    understand the scenario and the appropriate response.

F.  Ask another spokesperson from another group to report on the next
    scenario. Keep going until the participants have reported correctly
    on all the scenarios.

G.  Ask if there are any further questions and respond appropriately. IF
    there are none, move on to the next activity.

Supporting Documentation:

Corrective Actions and Sanctions

(\_\_\_ Minutes)

A.  Show the "Supporting Documentation: Corrective Actions and
    Sanctions" slide (#9-17).

> ![](media/image3.wmf)

B.  Refer to the slide to briefly list the types of documentation needed
    to demonstrate compliance with WIA requirements for corrective
    actions and sanctions.

C.  Remind them again that the documentation for this element may not be
    limited to those documents listed in their participant materials and
    on this slide. These are just representative of the types of
    documents needed to demonstrate compliance with WIA requirements for
    corrective actions and sanctions.

D.  Ask if they have any questions and respond appropriately. If they
    have none, transition to the state presentation.

State's Implementation of

Corrective Actions and Sanctions

(10 Minutes)

A.  Show the "State's Implementation of Corrective Actions and
    Sanctions" slide (#9-18).

> ![](media/image3.wmf)

B.  Use the slide to introduce this segment of the training:

+-----------------------------------------------------------------------+
| In this final Element, we will once again focus on how your state     |
| implements the Corrective Actions and Sanctions element of the MOA.   |
|                                                                       |
| If you have a copy of your state's MOA, please turn to that section.  |
| Remember that this training is a review of the federal EO regulations |
| that the state is required to adhere to. The MOA that is submitted by |
| each state describes how it has decided to carry out those federal    |
| policy directives.                                                    |
|                                                                       |
| As we've said before, it is also very important to determine if the   |
| state has imposed other requirements, in addition to those required   |
| by the federal government, that you are responsible for monitoring.   |
|                                                                       |
| So, today, we have someone from the State who will address the        |
| following:                                                            |
|                                                                       |
| -   Policy communications and directives instructing recipients on    |
|     how to comply with the Corrective Actions and Sanctions           |
|     requirements                                                      |
|                                                                       |
| -   State's procedures for penalizing or censuring a non-complying    |
|     recipient and a table of sanctions that may be applied            |
|                                                                       |
| -   Additional requirements imposed by the state to implement the     |
|     requirements of Corrective Actions and Sanctions                  |
+-----------------------------------------------------------------------+

C.  Introduce your state specialist or any other individuals you have
    asked to assist for this part of the training.

> NOTE: It is helpful to utilize additional state specialists to explain
> and describe statewide procedures and systems. For example: WIA
> contracts and procurement specialists, WIA Management Information
> Systems managers, and Job Service and Unemployment Insurance
> administrators.
>
> In preparing this part of your presentation with your state
> specialist, use some of the adult learning methods you've learned.

D.  After the state presentation, ask if there are any questions and
    respond appropriately. If there are none, move on to the program
    closing.

E.  

F.  

G.  

Identifying the\
Appropriate corrective action

1.  **The state EO officer does an on-site investigation to determine
    the cause of statistically significant disparities between the
    proportion of women in the program participant pool and the
    proportions of women in the construction and automotive repair OJTs
    (On the Job Training).\
    \
    After interviewing case managers and female participants, reviewing
    all OJT participant records, talking to the contract job
    coordinator, and listening to orientation sessions on OJT placement
    procedures and nontraditional employment for women, the EO Officer
    determines that the primary reason for the disparities is that women
    expressed a strong preference for office work.**

    -   This could result in a **conciliation agreement or no action**.
        The result depends on the findings of the interviews of the
        participants that were placed in construction and automotive and
        those eligible applicants and participants that did not opt for
        these skill areas. Even though participants expressed a strong
        preference for office work, the investigator needs to look
        behind the "preference" to make sure that women are not being
        steered away from these skills, either because counselors are
        stressing negative aspects of the construction or automotive
        jobs over the positives when talking to the women about these
        skills or by rumors or factual knowledge about negative
        experiences of women previously placed in these skill areas.

        If steering into office work over construction or automotive is
        found, then the corrective action would be to increase
        recruitment efforts for women, provide positive information on
        these trades, and counteract any negative information about the
        experiences of other women in these trades by showing that the
        recipient has firmly dealt with any harassment or other problems
        at these job sites. In this situation a conciliation agreement
        would be needed. As a proactive action, the EO discrimination
        and discriminatory steering.

        However, if the recipient really does make active, good faith
        efforts to recruit and encourage women to train in
        nontraditional skills and the preference decisions of the
        applicants and participants who did not opt for these
        nontraditional skills were not based upon any steering, biased
        presentation, or fears of harassment, there is no corrective
        action. There is a nondiscriminatory reason for the difference
        there, no action is needed.

2.  **An assessment instrument is determined to have a disparate impact
    on Hispanics**.

-   This would result in **a conciliation agreement**. Appropriate
    corrective action would be to cease use of this assessment
    instrument and, as appropriate, modify the instrument to remove
    those elements that cause the disparate impact or use an alternative
    assessment instrument. Since this could involve working with
    assessment experts over a period of time, an immediate interim
    alternative to the instrument must also be provided.

    3.  **Though there is an accessible entrance and parking for
        individuals with disabilities at the rear of the One-Stop
        center, there are no signs to that effect at the front of the
        building.**

        -   This could be resolved with a **written assurance**. The
            appropriate signs can be put up immediately.

            4.  **A desk review of the ABE (Adult Basic Education)
                program shows a disparity between the very large
                proportion of men enrolled in Title IIA (adult programs
                and services) and the very small proportion in ABE. The
                disparity is a statistically significant -7.5 standard
                deviations.**

**The EO Officer reviews assessment files, and learns that all males
that needed ABE were placed in ABE. The One-Stop Center Director
suggests that the overwhelming presence of women in the ABE program may
result from state law, which requires all WtW (Welfare-to-Work)
recipients to go through ABE.**

-   **No action is needed** since there is a credible nondiscriminatory
    explanation for the disparity and all the men who needed ABE were
    served.