##### Safety Attribute Inspection (SAI) Data Collection Tool

###### 2.1.3 Distribution (Manuals) (AW)

# 

# ELEMENT SUMMARY INFORMATION

**Purpose of this Element** (certificate holder's responsibility):

+-----------------------------------------------------------------------+
| -   To ensure the certificate holder\'s manual has policy,            |
|     instructions, and information for the distribution of manuals     |
|     required by Title 14 of the Code of Federal Regulations (14 CFR)  |
|     part 121, section 121.133, to the appropriate ground and          |
|     maintenance personnel.                                            |
+-----------------------------------------------------------------------+

**Objective** (FAA oversight):

+-----------------------------------------------------------------------+
| -   To determine if the certificate holder\'s Distribution (Manuals)  |
|     process meets all applicable requirements of 14 CFR and FAA       |
|     policies.                                                         |
|                                                                       |
| -   To determine if the certificate holder\'s Distribution (Manuals)  |
|     process incorporates the safety attributes.                       |
|                                                                       |
| -   To identify any shortfalls in the certificate holder\'s           |
|     Distribution (Manuals) process.                                   |
+-----------------------------------------------------------------------+

**Specific Instructions**:

+-----------------------------------------------------------------------+
| -   Intentionally Left Blank                                          |
+-----------------------------------------------------------------------+

# 

# SUPPLEMENTAL INFORMATION

**Specific Regulatory Requirements (SRRs)**:

+-----------------------------------------------------------------------+
| -   SRRs:                                                             |
+=======================================================================+
| > 121.135(a)(1)                                                       |
| >                                                                     |
| > 121.135(b)(1)                                                       |
| >                                                                     |
| > 121.135(b)(2)                                                       |
| >                                                                     |
| > 121.135(b)(3)                                                       |
| >                                                                     |
| > 121.135(c)                                                          |
| >                                                                     |
| > 121.137(a)                                                          |
| >                                                                     |
| > 121.137(a)(1)                                                       |
| >                                                                     |
| > 121.137(a)(3)                                                       |
| >                                                                     |
| > 121.137(c)                                                          |
| >                                                                     |
| > 121.139(a)                                                          |
| >                                                                     |
| > 121.139(b)                                                          |
+-----------------------------------------------------------------------+

**Related CFRs & FAA Policy/Guidance**:

+-----------------------------------------------------------------------+
| -   Related CFRs:                                                     |
+=======================================================================+
| > Intentionally left blank                                            |
+-----------------------------------------------------------------------+

+-----------------------------------------------------------------------+
| -   FAA Policy/Guidance:                                              |
+=======================================================================+
| > FAA Order 8900.1, Vol 3, Ch 32, Sec 11                              |
| >                                                                     |
| > FAA Order 8900.1, Vol 3, Ch 32, Sec 2                               |
+-----------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
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| t |                                                                   |
| i |                                                                   |
| e |                                                                   |
| s |                                                                   |
| , |                                                                   |
| e |                                                                   |
| q |                                                                   |
| u |                                                                   |
| i |                                                                   |
| p |                                                                   |
| m |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
| , |                                                                   |
| t |                                                                   |
| e |                                                                   |
| c |                                                                   |
| h |                                                                   |
| n |                                                                   |
| i |                                                                   |
| c |                                                                   |
| a |                                                                   |
| l |                                                                   |
| d |                                                                   |
| a |                                                                   |
| t |                                                                   |
| a |                                                                   |
| , |                                                                   |
| e |                                                                   |
| t |                                                                   |
| c |                                                                   |
| . |                                                                   |
| ) |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
| 1 | Review the information listed in the Supplemental Information     |
| \ | section of this DCT.                                              |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Review the duties and responsibilities for management and other   |
| \ | personnel identified by the certificate holder who accomplish the |
| . | Distribution (Manuals) process.                                   |
+---+-------------------------------------------------------------------+
| 3 | Review the certificate holder's Distribution (Manuals) process to |
| \ | ensure it contains the policies, procedures, instructions and     |
| . | information necessary for personnel to perform their duties and   |
|   | responsibilities with a high degree of safety.                    |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
|   |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Does the certificate holder\'s Distribution          |           |
| \ | (Manuals) process meet the specific regulatory and   |           |
| . | FAA policy requirements:                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Does the certificate holder\'s manual specify that   | Yes       |
| . | the certificate holder will furnish copies of the    |           |
| 1 | manual required by 14 CFR part 121, section 121.133, | No,       |
| . | (and the changes and additions thereto) to its       | Explain   |
|   | appropriate ground operations personnel? **     **   |           |
|   |                                                      |           |
|   | SRRs: 121.137(a)(1); 121.137(c)                      |           |
+---+------------------------------------------------------+-----------+
| 1 | Does the certificate holder\'s manual specify that   | Yes       |
| . | the certificate holder will furnish copies of the    |           |
| 2 | manual required by 14 CFR part 121, section 121.133, | No,       |
| . | (and the changes and additions thereto) to its       | Explain   |
|   | appropriate maintenance personnel? **     **         |           |
|   |                                                      |           |
|   | SRRs: 121.137(a)(1); 121.137(c)                      |           |
+---+------------------------------------------------------+-----------+
| 1 | Does the certificate holder\'s manual specify that   | Yes       |
| . | the certificate holder will furnish copies of the    |           |
| 3 | manual required by 14 CFR part 121, section 121.133, | No,       |
| . | (and the changes and additions thereto) to its       | Explain   |
|   | representatives of the Administrator? **     **      |           |
|   |                                                      |           |
|   | SRRs: 121.137(a)(3); 121.137(c)                      |           |
+---+------------------------------------------------------+-----------+
| 1 | Does the certificate holder\'s manual specify that   | Yes       |
| . | the certificate holder will maintain one complete    |           |
| 4 | copy of the manual required by 14 CFR part 121,      | No,       |
| . | section 121.133, (and the changes and additions      | Explain   |
|   | thereto) at its principal base of operations?        |           |
|   | **     **                                            |           |
|   |                                                      |           |
|   | SRRs: 121.135(c)                                     |           |
+---+------------------------------------------------------+-----------+
| 1 | Does the supplemental operator, who carries aboard   | Yes       |
| . | the airplane all or any portion of the maintenance   |           |
| 6 | part of its manual in other than printed form, have  | No,       |
| . | the capability to legibly retrieve the maintenance   | Explain   |
|   | information and instructions in the English          |           |
|   | language? **     **                                  | Not       |
|   |                                                      | A         |
|   | SRRs: 121.139(a); 121.139(b)                         | pplicable |
+---+------------------------------------------------------+-----------+
| 1 | Does the certificate holder\'s Distribution          | Yes       |
| . | (Manuals) process comply with the guidance contained |           |
| 5 | in FAA Order 8900.1? **     **                       | No,       |
| . |                                                      | Explain   |
|   | *Related Design JTIs:*                               |           |
|   |                                                      |           |
|   | 1\. Check that the certificate holder\'s manual      |           |
|   | system has procedures for distribution of manual     |           |
|   | revisions to the appropriate manual holders.         |           |
|   |                                                      |           |
|   | *Sources:* 8900.1, Vol 3, Ch 32, Sec 11, Para 3-3382 |           |
|   | C                                                    |           |
|   |                                                      |           |
|   | *Interfaces:* 2.1.1(AW); 2.1.1(OP); 2.1.2(AW);       |           |
|   | 2.1.2(OP); 2.1.3(AW); 2.1.3(OP); 2.1.4(AW);          |           |
|   | 2.1.4(OP); 2.1.5(AW); 2.1.5(OP)                      |           |
|   |                                                      |           |
|   | 2\. Check that the certificate holder\'s manual      |           |
|   | system has procedures that describe how the          |           |
|   | distribution of manuals will be controlled.          |           |
|   |                                                      |           |
|   | *Sources:* 8900.1, Vol 3, Ch 32, Sec 11, Para 3-3382 |           |
|   | F                                                    |           |
|   |                                                      |           |
|   | *Interfaces:* 2.1.1(AW); 2.1.1(OP); 2.1.2(AW);       |           |
|   | 2.1.2(OP); 2.1.3(AW); 2.1.3(OP); 2.1.4(AW);          |           |
|   | 2.1.4(OP); 2.1.5(AW); 2.1.5(OP)                      |           |
|   |                                                      |           |
|   | 3\. Check that the certificate holder\'s manual      |           |
|   | system contains a revision control page or section   |           |
|   | from which the user can readily determine if the     |           |
|   | manual is current.                                   |           |
|   |                                                      |           |
|   | *Sources:* 8900.1, Vol 3, Ch 32, Sec 11, Para 3-3382 |           |
|   | F                                                    |           |
|   |                                                      |           |
|   | *Interfaces:* 2.1.1(AW); 2.1.1(OP); 2.1.2(AW);       |           |
|   | 2.1.2(OP); 2.1.3(AW); 2.1.3(OP); 2.1.4(AW);          |           |
|   | 2.1.4(OP); 2.1.5(AW); 2.1.5(OP)                      |           |
+---+------------------------------------------------------+-----------+
| 2 | Does the certificate holder s manual contain general | Yes       |
| \ | policies for the Distribution (Manuals) process that |           |
| . | comply with the SRRs? **     **                      | No,       |
|   |                                                      | Explain   |
|   | SRRs: 121.135(b)(1); 121.137(a)                      |           |
+---+------------------------------------------------------+-----------+
| 3 | Does the certificate holder\'s manual reference the  | Yes       |
| \ | appropriate Federal Aviation Regulations listed in   |           |
| . | the Supplemental Information section of this safety  | No,       |
|   | attribute inspection (SAI)? **     **                | Explain   |
|   |                                                      |           |
|   | SRRs: 121.135(b)(3)                                  |           |
+---+------------------------------------------------------+-----------+
| 4 | Does the certificate holder s manual contain the     | Yes       |
| \ | duties and responsibilities for personnel who will   |           |
| . | accomplish the Distribution (Manuals) process?       | No,       |
|   | **     **                                            | Explain   |
|   |                                                      |           |
|   | SRRs: 121.135(b)(2)                                  |           |
+---+------------------------------------------------------+-----------+
| 5 | Does the certificate holder s manual include         | Yes       |
| \ | instructions and information for personnel to meet   |           |
| . | the requirements of the Distribution (Manuals)       | No,       |
|   | process? **     **                                   | Explain   |
|   |                                                      |           |
|   | SRRs: 121.135(a)(1)                                  |           |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| S |                                                                   |
| A |                                                                   |
| I |                                                                   |
|   |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 1 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
| P |                                                                   |
| r |                                                                   |
| o |                                                                   |
| c |                                                                   |
| e |                                                                   |
| d |                                                                   |
| u |                                                                   |
| r |                                                                   |
| e |                                                                   |
| s |                                                                   |
|   |                                                                   |
| A |                                                                   |
| t |                                                                   |
| t |                                                                   |
| r |                                                                   |
| i |                                                                   |
| b |                                                                   |
| u |                                                                   |
| t |                                                                   |
| e |                                                                   |
|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
| o |                                                                   |
| p |                                                                   |
| - |                                                                   |
| D |                                                                   |
| o |                                                                   |
| w |                                                                   |
| n |                                                                   |
| M |                                                                   |
| e |                                                                   |
| n |                                                                   |
| u |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | No procedures, policy, instructions or information specified.     |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Procedures or instructions and information do not identify (who,  |
| \ | what, when, where, how).                                          |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Procedures, policy or instructions and information do not comply  |
| \ | with CFR.                                                         |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Procedures, policy or instructions and information do not comply  |
| \ | with FAA policy and guidance.                                     |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Procedures, policy or instructions and information do not comply  |
| \ | with other documentation (e.g., manufacturer\'s data, Jeppesen\'s |
| . | Charts, etc.).                                                    |
+---+-------------------------------------------------------------------+
| 6 | Procedures, policy or instructions and information unclear or     |
| \ | incomplete.                                                       |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 7 | Documentation quality (e.g., unreadable or illegible).            |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 8 | Procedures, policy or instructions and information inconsistent   |
| \ | across Certificate Holder manuals (FOM - Flight Operations Manual |
| . | to GMM - General Maintenance Manual, etc.).                       |
+---+-------------------------------------------------------------------+
| 9 | Procedures, policy or instructions and information inconsistent   |
| \ | across media (e.g., paper, microfiche, electronic).               |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Resource requirements incomplete (personnel, facilities,          |
| 0 | equipment, technical data).                                       |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Other.                                                            |
| 1 |                                                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
| S |                                                                   |
| A |                                                                   |
| I |                                                                   |
| S |                                                                   |
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| 2 |                                                                   |
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| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
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+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
| 1 | Review the control questions below.                               |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Review the certificate holder\'s policies, procedures,            |
| \ | instructions, and information to gain an understanding of the     |
| . | controls that it has documented.                                  |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Are the following controls built into the            |           |
| \ | Distribution (Manuals) process:                      |           |
| . |                                                      |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that the certificate holder provides copies of its   |           |
| 1 | required manual(s) to the appropriate ground         | No,       |
|   | operations personnel? **     **                      | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that the certificate holder provides copies of its   |           |
| 2 | required manual(s) to the apppropriate maintenance   | No,       |
| . | personnel? **     **                                 | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that the certificate holder provides copies of its   |           |
| 3 | required manual(s) to the assigned representatives   | No,       |
| . | of the Administrator? **     **                      | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that the certificate holder provides changes and     |           |
| 4 | additions to the required manual(s) to the           | No,       |
| . | appropriate ground personnel? **     **              | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that the certificate holder provides changes and     |           |
| 5 | additions to the required manual(s) to the           | No,       |
| . | appropriate maintenance personnel? **     **         | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that the certificate holder provides changes and     |           |
| 6 | additions to the required manual(s) to the assigned  | No,       |
| . | representatives of the Administrator? **     **      | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that personnel are notified in accordance with the   |           |
| 7 | certificate holder\'s procedures when changes or     | No,       |
| . | additions to the manual(s) are issued? **     **     | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | the certificate holder operating under supplemental  |           |
| 8 | rules, when carrying aboard the airplane all or any  | No,       |
| . | portion of the maintenance part of its manual(s) in  | Explain   |
|   | other than printed form, also carries a compatible   |           |
|   | reading device that produces a legible image of the  | Not       |
|   | maintenance information and instructions or a system | A         |
|   | that is able to retrieve the maintenance information | pplicable |
|   | and instructions in the English language? **     **  |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that the required maintenance manual(s) issued are   |           |
| 9 | in printed form or other form acceptable to the      | No,       |
| . | Administrator? **     **                             | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that the required maintenance manual(s) are          |           |
| 1 | retrievable in the English language? **     **       | No,       |
| 0 |                                                      | Explain   |
| . |                                                      |           |
+---+------------------------------------------------------+-----------+
| 2 | Does the certificate holder have a documented method | Yes       |
| \ | for assessing the impact of any changes made to the  |           |
| . | controls in the Distribution (Manuals) process?      | No,       |
|   | **     **                                            | Explain   |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| S |                                                                   |
| A |                                                                   |
| I |                                                                   |
|   |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 2 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
| C |                                                                   |
| o |                                                                   |
| n |                                                                   |
| t |                                                                   |
| r |                                                                   |
| o |                                                                   |
| l |                                                                   |
| s |                                                                   |
|   |                                                                   |
| A |                                                                   |
| t |                                                                   |
| t |                                                                   |
| r |                                                                   |
| i |                                                                   |
| b |                                                                   |
| u |                                                                   |
| t |                                                                   |
| e |                                                                   |
|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
| o |                                                                   |
| p |                                                                   |
| - |                                                                   |
| D |                                                                   |
| o |                                                                   |
| w |                                                                   |
| n |                                                                   |
| M |                                                                   |
| e |                                                                   |
| n |                                                                   |
| u |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | No controls specified.                                            |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Documentation for the controls do not identify (who, what, when,  |
| \ | where, how).                                                      |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Controls incomplete.                                              |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Controls could be circumvented.                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Controls could be unenforceable.                                  |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 6 | Resource requirements incomplete (personnel, facilities,          |
| \ | equipment, technical data).                                       |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 7 | Other.                                                            |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
| S |                                                                   |
| A |                                                                   |
| I |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
| 3 |                                                                   |
|   |                                                                   |
| - |                                                                   |
| P |                                                                   |
| r |                                                                   |
| o |                                                                   |
| c |                                                                   |
| e |                                                                   |
| s |                                                                   |
| s |                                                                   |
| M |                                                                   |
| e |                                                                   |
| a |                                                                   |
| s |                                                                   |
| u |                                                                   |
| r |                                                                   |
| e |                                                                   |
| m |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
| A |                                                                   |
| t |                                                                   |
| t |                                                                   |
| r |                                                                   |
| i |                                                                   |
| b |                                                                   |
| u |                                                                   |
| t |                                                                   |
| e |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
| O |                                                                   |
| b |                                                                   |
| j |                                                                   |
| e |                                                                   |
| c |                                                                   |
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| : |                                                                   |
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| s |                                                                   |
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| h |                                                                   |
| e |                                                                   |
| l |                                                                   |
| e |                                                                   |
| m |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
| 1 | Review the process measurement questions below.                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Review the certificate holder\'s policies, procedures,            |
| \ | instructions, and information to gain an understanding of the     |
| . | process measurements that it has documented.                      |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Does the certificate holder\'s Distribution          |           |
| \ | (Manuals) process include the following process      |           |
| . | measurements:                                        |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if the certificate  |           |
| 1 | holder failed to provide copies of its required      | No,       |
| . | manual(s) to the appropriate ground operations       | Explain   |
|   | personnel? **     **                                 |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if the certificate  |           |
| 2 | holder failed to provide copies of its required      | No,       |
| . | manual(s) to the appropriate maintenance personnel?  | Explain   |
|   | **     **                                            |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if the certificate  |           |
| 3 | holder failed to provide copies of the required      | No,       |
| . | manual(s) to the assigned representatives of the     | Explain   |
|   | Administrator? **     **                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if the certificate  |           |
| 4 | holder failed to provide copies of the manual(s) to  | No,       |
| . | the appropriate ground personnel? **     **          | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if the certificate  |           |
| 5 | holder failed to ensure it had provided changes and  | No,       |
| . | additions to the required manual(s) to the           | Explain   |
|   | appropriate maintenance personnel? **     **         |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if the certificate  |           |
| 6 | holder failed to provide changes and additions to    | No,       |
| . | the required manual(s) to the assigned               | Explain   |
|   | representatives of the Administrator? **     **      |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if the certificate  |           |
| 7 | holder failed to ensure personnel were notified in   | No,       |
| . | accordance with the certificate holder\'s procedures | Explain   |
|   | when changes and additions to the manual(s) were     |           |
|   | issued? **     **                                    |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if a certificate    |           |
| 8 | holder operating under supplemental rules, when      | No,       |
| . | carrying aboard the airplane all or any portion of   | Explain   |
|   | the maintenance part of its manual(s) in other than  |           |
|   | printed form, failed to carry a compatible reading   | Not       |
|   | device that produces a legible image of the          | A         |
|   | maintenance information and instructions or a system | pplicable |
|   | that is able to retrieve the maintenance information |           |
|   | and instructions in the English language? **     **  |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if the required     |           |
| 9 | maintenance manual(s) issued were not in printed     | No,       |
| . | form or other form acceptable to the Administrator?  | Explain   |
|   | **     **                                            |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if the required     |           |
| 1 | maintenance manual(s) were not retrievable in the    | No,       |
| 0 | English language? **     **                          | Explain   |
| . |                                                      |           |
+---+------------------------------------------------------+-----------+
| 2 | Is there a process measurement or process            | Yes       |
| \ | measurements that would reveal if the certificate    |           |
| . | holder\'s policies, procedures, instructions, and    | No,       |
|   | information contained in its manual were not         | Explain   |
|   | followed? **     **                                  |           |
+---+------------------------------------------------------+-----------+
| 3 | Does the certificate holder document its process     | Yes       |
| \ | measurement results? **     **                       |           |
| . |                                                      | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 4 | Does the certificate holder\'s manual provide for    | Yes       |
| \ | the use of process measurement results to improve    |           |
| . | its programs? **     **                              | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 5 | Does the organization that conducts the process      | Yes       |
| \ | measurements have direct access to the person with   |           |
| . | responsibility for the Distribution (Manuals)        | No,       |
|   | process? **     **                                   | Explain   |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| S |                                                                   |
| A |                                                                   |
| I |                                                                   |
|   |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 3 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
| P |                                                                   |
| r |                                                                   |
| o |                                                                   |
| c |                                                                   |
| e |                                                                   |
| s |                                                                   |
| s |                                                                   |
|   |                                                                   |
| M |                                                                   |
| e |                                                                   |
| a |                                                                   |
| s |                                                                   |
| u |                                                                   |
| r |                                                                   |
| e |                                                                   |
| m |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
|   |                                                                   |
| A |                                                                   |
| t |                                                                   |
| t |                                                                   |
| r |                                                                   |
| i |                                                                   |
| b |                                                                   |
| u |                                                                   |
| t |                                                                   |
| e |                                                                   |
|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
| o |                                                                   |
| p |                                                                   |
| - |                                                                   |
| D |                                                                   |
| o |                                                                   |
| w |                                                                   |
| n |                                                                   |
| M |                                                                   |
| e |                                                                   |
| n |                                                                   |
| u |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | No process measurements specified.                                |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Documentation for the process measurements does not identify      |
| \ | (who, what, when, where, how).                                    |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Inability to identify negative findings.                          |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | No provisions for implementing corrective actions.                |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Ineffective follow-up to determine effectiveness of corrective    |
| \ | actions.                                                          |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 6 | Resources requirements (personnel, facilities, equipment,         |
| \ | technical data).                                                  |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 7 | Other.                                                            |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
| S |                                                                   |
| A |                                                                   |
| I |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
| 4 |                                                                   |
|   |                                                                   |
| - |                                                                   |
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| n |                                                                   |
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| f |                                                                   |
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| s |                                                                   |
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| t |                                                                   |
| r |                                                                   |
| i |                                                                   |
| b |                                                                   |
| u |                                                                   |
| t |                                                                   |
| e |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
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| s |                                                                   |
| t |                                                                   |
| o |                                                                   |
| b |                                                                   |
| e |                                                                   |
| e |                                                                   |
| f |                                                                   |
| f |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| v |                                                                   |
| e |                                                                   |
| l |                                                                   |
| y |                                                                   |
| m |                                                                   |
| a |                                                                   |
| n |                                                                   |
| a |                                                                   |
| g |                                                                   |
| e |                                                                   |
| d |                                                                   |
| , |                                                                   |
| t |                                                                   |
| h |                                                                   |
| e |                                                                   |
| c |                                                                   |
| e |                                                                   |
| r |                                                                   |
| t |                                                                   |
| i |                                                                   |
| f |                                                                   |
| i |                                                                   |
| c |                                                                   |
| a |                                                                   |
| t |                                                                   |
| e |                                                                   |
| h |                                                                   |
| o |                                                                   |
| l |                                                                   |
| d |                                                                   |
| e |                                                                   |
| r |                                                                   |
| \ |                                                                   |
| ' |                                                                   |
| s |                                                                   |
| s |                                                                   |
| y |                                                                   |
| s |                                                                   |
| t |                                                                   |
| e |                                                                   |
| m |                                                                   |
| s |                                                                   |
| h |                                                                   |
| o |                                                                   |
| u |                                                                   |
| l |                                                                   |
| d |                                                                   |
| i |                                                                   |
| d |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
| i |                                                                   |
| f |                                                                   |
| y |                                                                   |
| a |                                                                   |
| n |                                                                   |
| d |                                                                   |
| d |                                                                   |
| o |                                                                   |
| c |                                                                   |
| u |                                                                   |
| m |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
| t |                                                                   |
| h |                                                                   |
| e |                                                                   |
|   |                                                                   |
| i |                                                                   |
| n |                                                                   |
| t |                                                                   |
| e |                                                                   |
| r |                                                                   |
| f |                                                                   |
| a |                                                                   |
| c |                                                                   |
| e |                                                                   |
| s |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
| 1 | Review the interfaces associated with the Distribution (Manuals)  |
| \ | process that have been identified along with the individual       |
| . | questions in section 1, Procedures, of this DCT.                  |
+---+-------------------------------------------------------------------+
| 2 | Review the certificate holder\'s policies, procedures or          |
| \ | instructions, and information to gain an understanding of the     |
| . | interfaces that it has documented.                                |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
|   |                                                      |           |
|   | NOTE: The design job task items (JTIs) displayed     |           |
|   | with the questions in section 1, Procedures, of this |           |
|   | DCT identify potential interfaces (by element        |           |
|   | number) for this element.                            |           |
+---+------------------------------------------------------+-----------+
| 1 | Does the certificate holder\'s system properly       | Yes       |
| \ | address the interfaces that are identified along     |           |
| . | with the questions in section 1, Procedures, of this | No,       |
|   | DCT? **     **                                       | Explain   |
+---+------------------------------------------------------+-----------+
| 2 | Does the certificate holder document a method for    | Yes       |
| \ | assessing the impact of any changes to the           |           |
| . | associated interfaces within the Distribution        | No,       |
|   | (Manuals) process? **     **                         | Explain   |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| S |                                                                   |
| A |                                                                   |
| I |                                                                   |
|   |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 4 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
| I |                                                                   |
| n |                                                                   |
| t |                                                                   |
| e |                                                                   |
| r |                                                                   |
| f |                                                                   |
| a |                                                                   |
| c |                                                                   |
| e |                                                                   |
| s |                                                                   |
|   |                                                                   |
| A |                                                                   |
| t |                                                                   |
| t |                                                                   |
| r |                                                                   |
| i |                                                                   |
| b |                                                                   |
| u |                                                                   |
| t |                                                                   |
| e |                                                                   |
|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
| o |                                                                   |
| p |                                                                   |
| - |                                                                   |
| D |                                                                   |
| o |                                                                   |
| w |                                                                   |
| n |                                                                   |
| M |                                                                   |
| e |                                                                   |
| n |                                                                   |
| u |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | No interfaces specified.                                          |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | The following interfaces not identified within the Certificate    |
| \ | Holder\'s manual system:                                          |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Interfaces listed are inaccurate.                                 |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Specific location of interfaces not identified within the manual  |
| \ | system.                                                           |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Other                                                             |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
| S |                                                                   |
| A |                                                                   |
| I |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
| 5 |                                                                   |
|   |                                                                   |
| - |                                                                   |
| M |                                                                   |
| a |                                                                   |
| n |                                                                   |
| a |                                                                   |
| g |                                                                   |
| e |                                                                   |
| m |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
| R |                                                                   |
| e |                                                                   |
| s |                                                                   |
| p |                                                                   |
| o |                                                                   |
| n |                                                                   |
| s |                                                                   |
| i |                                                                   |
| b |                                                                   |
| i |                                                                   |
| l |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
| & |                                                                   |
| A |                                                                   |
| u |                                                                   |
| t |                                                                   |
| h |                                                                   |
| o |                                                                   |
| r |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
| A |                                                                   |
| t |                                                                   |
| t |                                                                   |
| r |                                                                   |
| i |                                                                   |
| b |                                                                   |
| u |                                                                   |
| t |                                                                   |
| e |                                                                   |
| s |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
| O |                                                                   |
| b |                                                                   |
| j |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| v |                                                                   |
| e |                                                                   |
| : |                                                                   |
| * |                                                                   |
| * |                                                                   |
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| q |                                                                   |
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| s |                                                                   |
| t |                                                                   |
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| o |                                                                   |
| n |                                                                   |
| s |                                                                   |
| i |                                                                   |
| n |                                                                   |
| t |                                                                   |
| h |                                                                   |
| i |                                                                   |
| s |                                                                   |
| s |                                                                   |
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| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
| a |                                                                   |
| d |                                                                   |
| d |                                                                   |
| r |                                                                   |
| e |                                                                   |
| s |                                                                   |
| s |                                                                   |
| t |                                                                   |
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| e |                                                                   |
| r |                                                                   |
| e |                                                                   |
| s |                                                                   |
| p |                                                                   |
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| n |                                                                   |
| s |                                                                   |
| i |                                                                   |
| b |                                                                   |
| i |                                                                   |
| l |                                                                   |
| i |                                                                   |
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| y |                                                                   |
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| n |                                                                   |
| d |                                                                   |
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| t |                                                                   |
| h |                                                                   |
| o |                                                                   |
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| t |                                                                   |
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| s |                                                                   |
| s |                                                                   |
| . |                                                                   |
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| t |                                                                   |
| h |                                                                   |
| o |                                                                   |
| r |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
| m |                                                                   |
| a |                                                                   |
| y |                                                                   |
| o |                                                                   |
| r |                                                                   |
| m |                                                                   |
| a |                                                                   |
| y |                                                                   |
| n |                                                                   |
| o |                                                                   |
| t |                                                                   |
| b |                                                                   |
| e |                                                                   |
| t |                                                                   |
| h |                                                                   |
| e |                                                                   |
| p |                                                                   |
| e |                                                                   |
| r |                                                                   |
| s |                                                                   |
| o |                                                                   |
| n |                                                                   |
| w |                                                                   |
| i |                                                                   |
| t |                                                                   |
| h |                                                                   |
| t |                                                                   |
| h |                                                                   |
| e |                                                                   |
| r |                                                                   |
| e |                                                                   |
| s |                                                                   |
| p |                                                                   |
| o |                                                                   |
| n |                                                                   |
| s |                                                                   |
| i |                                                                   |
| b |                                                                   |
| i |                                                                   |
| l |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
| . |                                                                   |
| ) |                                                                   |
+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
| 1 | Identify the person who has overall responsibility for the        |
| \ | Distribution (Manuals) process.                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Identify the person who has overall authority for the             |
| \ | Distribution (Manuals) process.                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Review the duties and responsibilities of the person(s)           |
| \ | documented in the certificate holder\'s manual.                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Review the appropriate organizational chart.                      |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Does the certificate holder clearly identify who is  | Yes       |
| \ | responsible for the quality of the Distribution      |           |
| . | (Manuals) process? **     **                         | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | Na        |
|   |                                                      | me/Title: |
|   |                                                      |           |
|   |                                                      |           |
+---+------------------------------------------------------+-----------+
| 2 | Does the certificate holder clearly identify who has | Yes       |
| \ | authority to establish and modify the policies,      |           |
| . | procedures, instructions, and information for the    | No,       |
|   | Distribution (Manuals) process? **     **            | Explain   |
|   |                                                      |           |
|   |                                                      | Na        |
|   |                                                      | me/Title: |
|   |                                                      |           |
|   |                                                      |           |
+---+------------------------------------------------------+-----------+
| 3 | Does the certificate holder\'s manual include the    | Yes       |
| \ | duties and responsibilities of those who manage the  |           |
| . | work required by the Distribution (Manuals) process? | No,       |
|   | **     **                                            | Explain   |
|   |                                                      |           |
|   | SRRs: 121.135(b)(2)                                  |           |
+---+------------------------------------------------------+-----------+
| 4 | Does the certificate holder\'s manual include        | Yes       |
| \ | instructions and information for those who manage    |           |
| . | the work required by the Distribution (Manuals)      | No,       |
|   | process? **     **                                   | Explain   |
|   |                                                      |           |
|   | SRRs: 121.135(a)(1)                                  |           |
+---+------------------------------------------------------+-----------+
| 5 | Does the certificate holder clearly and completely   | Yes       |
| \ | document the responsibility for this position?       |           |
| . | **     **                                            | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 6 | Does the certificate holder clearly and completely   | Yes       |
| \ | document the authority for this position? **     **  |           |
| . |                                                      | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 7 | Does the certificate holder clearly and completely   | Yes       |
| \ | document its qualification standards for the person  |           |
| . | having responsibility for the Distribution (Manuals) | No,       |
|   | process? **     **                                   | Explain   |
+---+------------------------------------------------------+-----------+
| 8 | Does the certificate holder clearly and completely   | Yes       |
| \ | document its qualification standards for the person  |           |
| . | having authority to establish and modify the         | No,       |
|   | certificate holder\'s policies, procedures,          | Explain   |
|   | instructions, and information for Distribution       |           |
|   | (Manuals) process? **     **                         |           |
+---+------------------------------------------------------+-----------+
| 9 | Does the certificate holder clearly and completely   | Yes       |
| \ | document the procedures for delegation of authority  |           |
| . | for the Distribution (Manuals) process? **     **    | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| S |                                                                   |
| A |                                                                   |
| I |                                                                   |
|   |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 5 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
| M |                                                                   |
| a |                                                                   |
| n |                                                                   |
| a |                                                                   |
| g |                                                                   |
| e |                                                                   |
| m |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
|   |                                                                   |
| R |                                                                   |
| e |                                                                   |
| s |                                                                   |
| p |                                                                   |
| o |                                                                   |
| n |                                                                   |
| s |                                                                   |
| i |                                                                   |
| b |                                                                   |
| i |                                                                   |
| l |                                                                   |
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| * |                                                                   |
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+---+-------------------------------------------------------------------+
| 1 | Not documented.                                                   |
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+---+-------------------------------------------------------------------+
| 2 | Documentation unclear.                                            |
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+---+-------------------------------------------------------------------+
| 3 | Documentation incomplete.                                         |
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+---+-------------------------------------------------------------------+
| 4 | Other.                                                            |
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+---+-------------------------------------------------------------------+