Please read the following carefully and initial next to each point if
you agree.

[Do\'s & Don\'ts of Outreach]{.underline}

Santa Cruz AIDS Project & Santa Cruz County Needle Exchange

**[DO:]{.underline}**

\_\_\_\_\_ 1. Do develop real, compassionate and mutually beneficial
relationships with participants.

\_\_\_\_\_ 2. Do dress casually and comfortably.

\_\_\_\_\_ 3. Do treat participants equally. Do not develop friendships
with participants where you hang out outside of work or you will have to
quit volunteering with the CHOW or Needle Exchange program. The rule is:
someone who was already your friend before you became a volunteer who
uses our services is OK to hang with, but anyone you met through the
CHOW program or Needle Exchange is off-limits.

\_\_\_\_\_ 4. Only do outreach or exchange with a trained partner during
official, specified outreach or Needle Exchange site dates/times that
are assigned to you by staff. Always work in pairs, as having a partner
to support and back you up is essential. Always remain in the line of
sight of your partner and develop a plan in case you need to leave**.**

\_\_\_\_\_ 5. Do act as a \"watchdog\"; you are entrusted to protect the
safety and confidentiality of participants.

> • Only participants and volunteers should be at the center or site
> when programming is happening. This means no visitors, friends, etc.
> during operating hours.
>
> • If someone is not a program participant, but is personally
> interested in our services, please politely refer him or her to the
> appropriate program.
>
> • No one from the media, researchers or anyone who seems to be more
> than just personally interested in our services may come into the
> centers, be on the property, or at an outreach or exchange site. These
> folks need to be immediately escorted out and away from the site and
> referred to the supervising staff member.
>
> • Interested community members or workers at other social service
> agencies who just want to be knowledgeable about our services can be
> politely told that programming cannot be interrupted, but that they
> can call the program manager. They should understand.

\_\_\_\_\_ 6. Do recognize that your work can have a great impact in
just a few hours a week.

\_\_\_\_\_ 7. Do listen actively and non-judgmentally.

\_\_\_\_\_ 8. Do enjoy your work enormously. Don\'t burn out!

\_\_\_\_\_ 9. Do take credit for your work by filling out stat sheets
and keeping field notes.

\_\_\_\_\_ 10. Do get support from fellow volunteers by attending weekly
group meetings.

\_\_\_\_\_ 11. Do stay informed of current resources applicable to both
participants and volunteers.

**[DON'T:]{.underline}**

\_\_\_\_\_ 1. Do not use your counseling skills outside of a CHOW and
Needle Exchange program shift.

> Letting relationships with participants extend into your time off can
> lead to burn out and can be harmful to participants. If a participant
> feels dependent upon you, he or she may not benefit from the support
> from other volunteers. Remember, you are not the only CHOW or Needle
> Exchange volunteer, you are part of a team.

\_\_\_\_\_ 2. Do not flake on an outreach date, volunteer shift, or
Needle Exchange site.

\_\_\_\_\_ 3. Do not carry weapons.

\_\_\_\_\_ 4. Do not hold or take responsibility for anyone\'s
belongings (drugs, money, clothes, bags, etc.) Do not let anyone store,
during the day or overnight any belongings at the Drop-In Center,
Equinox or at any outreach or Needle Exchange site as they will be
considered a donation and be given away.

\_\_\_\_\_ 5. Do not engage in sexual relations or drug use with a
participant.

\_\_\_\_\_ 6. Do not accept or give, buy or sell, borrow or lend
anything (gifts, money, etc.) to or from a participant.

\_\_\_\_\_ 7. Do not sneak up on people. Ask people if you can approach
and speak with them.

\_\_\_\_\_ 8. Do not pressure anyone to accept information or materials
that they do not want.

\_\_\_\_\_ 9. Do not pressure anyone to change his or her behavior.

\_\_\_\_\_ 10. Do not try to diagnose medical conditions or suggest
medical procedures. Do offer information about and referrals to medical
and treatment centers.

\_\_\_\_\_ 11. Do not interfere with or get caught up in disputes
between participants.

\_\_\_\_\_ 12. Do not speak on behalf of; or represent that you are an
employee of the Santa Cruz AIDS Project or Santa Cruz County Needle
Exchange. Only when you are doing outreach or needle exchange, working
at the Drop-In Center, Equinox or doing something coordinated by SCAP or
SCCNEP staff may you represent your actions as being part of your
volunteer status. All school or other projects (written, photographed,
or otherwise recorded) about the Drop-In, Equinox, the CHOW program,
SCAP, SCCNEP or participants must be approved in writing in advance by
your supervisor.

\_\_\_\_\_ 13. Do not divulge or use terms that reveal an individual\'s
substance using status or sexual practices. Avoid terms such as: junkie,
queer, \"brother,\" fag, homo, dyke, or slang that identifies ethnicity,
sexual orientation, or culture when addressing participants or when
talking about them to other volunteers. These terms have culturally
specific uses within a community, but may be perceived as offensive when
used by people outside of that community.

I, \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ have read the
following Do\'s and Don\'ts of the Santa Cruz AIDS Project\'s Community
Health Outreach Worker Program and the Santa Cruz County Needle Exchange
volunteer program and agree to comply with these rules. If I should
break any of these rules, I understand that my volunteer status will be
terminated.

Signed
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
Date \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_