**Summary of Disability-Related Complaint Data: All Carriers**

> Total number of complaints submitted:  11,519

  ----------------------------------------------------- -----------------
  **Carrier Name**                                      **Number of
                                                        Complaints**

  AER LINGUS LIMITED                                    0

  AERO CALIFORNIA                                       1

  AERODYNAMICS, INC.                                    0

  AEROFLOT RUSSIAN AIRLINES                             0

  AEROLINEAS ARGENTINAS                                 0

  AEROMEXICO                                            1

  AEROPOSTAL ALAS DE VENEZUEL                           3

  AEROSVIT UKRANIAN AIRLINES                            0

  AIR ATLANTA EUROPE                                    16

  AIR ATLANTA ICELANDIC                                 0

  AIR CANADA                                            248

  AIR CANADA JAZZ                                       10

  AIR CHINA                                             1

  AIR COMET S.A.                                        0

  AIR EUROPA LINEAS AEREAS                              0

  AIR FRANCE                                            30

  AIR JAMAICA LIMITED                                   1

  AIR JAPAN, CO                                         0

  AIR LUXOR                                             0

  AIR NEW ZEALAND                                       3

  AIR PACIFIC, LTD.                                     0

  AIR TAHITI NUI                                        1

  AIR TRANSAT                                           17

  AIR WISCONSIN                                         132

  AIR-INDIA                                             4

  AIRTRAN                                               87

  ALASKA AIRLINES                                       215

  ALITALIA-LINEE AEREE ITALIA                           10

  ALL NIPPON AIRWAYS CO.                                0

  ALLEGIANT                                             5

  ALOHA AIRLINES                                        7

  AMERICA WEST                                          536

  AMERICAN AIRLINES                                     2061

  AMERICAN EAGLE AIRLINES                               171

  ASIANA AIRLINES, INC.                                 3

  ATA                                                   94

  ATLANTIC SOUTHEAST AIRLINES                           191

  AUSTRIAN AIRLINES                                     27

  AVIACSA AIRLINES                                      3

  AVIATION CONCEPTS                                     0

  BAHAMASAIR HOLDING LIMITED                            5

  BOSTON-MAINE AIRWAYS                                  8

  BRITANNIA AIRWAYS LTD.                                147

  BRITISH AIRWAYS PLC                                   165

  BRITISH MIDLAND AIRWAYS LTD                           16

  BWIA WEST INDIES AIRWAYS                              1

  CASINO EXPRESS                                        1

  CATHAY PACIFIC AIRWAYS, LTD                           8

  CHAMPION AIR                                          7

  CHAUTAUQUA AIRLINES, INC                              67

  CHINA AIRLINES, LTD                                   4

  CHINA EASTERN AIRLINES                                0

  COMAIR                                                301

  COMPANIA MEXICANA DE AVIACI                           1

  COMPANIA PANAMENA (COPA)                              3

  CONDOR FLUGDIENST                                     0

  CONTINENTAL                                           398

  CONTINENTAL MICRONESIA                                3

  CZECH AIRLINES                                        2

  DELTA AIR LINES                                       1326

  EGYPTAIR                                              0

  EL AL ISRAEL AIRLINES LTD.                            66

  EMIRATES AIRLINE                                      4

  ETHIOPIAN AIRLINES                                    0

  EUROATLANTIC AIRWAYS TRANSPORTES AE                   0

  EVA AIRWAYS CORPORATION                               2

  EXECUTIVE AIRLINES                                    11

  FALCON AIR EXPRESS, INC.                              0

  FINNAIR OY                                            0

  FIRST CHOICE AIRWAYS                                  1

  FREEDOM AIRLINES                                      0

  FRONTIER AIRLINES                                     72

  HAWAIIAN AIRLINES                                     90

  HMY AIRWAYS, INC.                                     3

  HORIZON AIR                                           60

  IBERIA AIRLINES OF SPAIN                              48

  ICELANDAIR                                            1

  INDEPENDENCE AIR/ATLANTIC COAST AIR                   88

  JALWAYS CO., LTD.                                     1

  JAPAN AIR LINES CO., LTD.                             4

  JETBLUE                                               287

  KLM ROYAL DUTCH AIRLINES                              32

  KOREAN AIR LINES CO., LTD.                            0

  KUWAIT AIRWAYS, CORP.                                 0

  LACSA                                                 4

  LAKER AIRWAYS (BAHAMAS) LTD                           0

  LAN DOMINICANA                                        0

  LAN ECUADOR                                           4

  LAN PERU AIRLINES                                     2

  LAN-CHILE AIRLINES                                    10

  LINEAS AEREAS AZTECA                                  0

  LLOYD AEREO BOLIVIANO S. A.                           0

  LUFTHANSA GERMAN AIRLINES                             102

  LUFTRANSPORT-UNTERNEHMEN                              8

  MAGADAN AIRLINES                                      0

  MALAYSIAN AIRLINE SYSTEM                              0

  MALEV HUNGARIAN AIRLINES                              2

  MARTINAIR HOLLAND N.V.                                38

  MESA AIRLINES                                         193

  MESABA AIRLINES                                       107

  MIAMI AIR INT\'L                                      0

  MIDWEST EXPRESS                                       3

  MONARCH AIRLINES LIMITED                              8

  MYTRAVEL AIRWAYS                                      7

  NORTH AMERICAN AIRLINES                               9

  NORTHWEST AIRLINES                                    1229

  OLYMPIC AIRWAYS                                       0

  OMNI AIR EXPRESS                                      7

  PACE AIRLINES                                         0

  PAKISTAN INT\'L AIRLINES                              2

  PHILIPPINE AIRLINES, INC.                             17

  POLSKIE LINIE LOTNICZE                                1

  POLYNESIAN AIRLINES LTD.                              1

  PRIMARIS                                              0

  PRIVATAIR                                             0

  PSA                                                   28

  QANTAS AIRWAYS LTD                                    6

  ROYAL AIR MAROC                                       0

  RYAN INTL AIRLINES                                    2

  SATA INTERNACIONAL                                    0

  SAUDI ARABIAN AIRLINES CORP                           0

  SCANDINAVIAN AIRLINES SYS.                            30

  SIERRA PACIFIC AIRLINES                               0

  SINGAPORE AIRLINES LTD.                               0

  SKY KING                                              1

  SKYSERVICE AIRLINES INC                               0

  SKYWEST                                               105

  SOUTH AFRICAN AIRWAYS                                 3

  SOUTHWEST AIRLINES                                    487

  SPIRIT AIR LINES                                      62

  SUN COUNTRY                                           5

  SUN WORLD INTERNATIONAL                               0

  SWISS INTERNATIONAL AIRLINES                          17

  TACA INT\'L AIRLINES                                  12

  TAP-PORTUGUESE AIRLINES                               1

  THAI AIRWAYS INT\'L LTD.                              0

  THOMAS COOK AIRLINES, UK LTD.                         14

  TRANS STATES AIRLINES                                 4

  TRANSMERIDIAN AIRLINES                                9

  TRANSPORTES AEREOS DE CABO                            0

  TRANSPORTES AEROS MERIDIONA                           63

  TURK HAVA YOLLARI, A.O.                               0

  UNITED AIRLINES                                       1266

  USA 3000                                              7

  USAIRWAYS                                             451

  UZBEKISTAN AIRWAYS                                    0

  VARIG, S. A.                                          2

  VICTORY AIR TRANSPORT                                 0

  VIRGIN ATLANTIC AIRWAYS                               77

  WESTJET                                               2

  WORLD AIRWAYS                                         0
  ----------------------------------------------------- -----------------

***Summary of Complaints By Complaint Category: All Carriers***

  ---------------- ---------- ---------- ---------- ------------ -------------- ------------ -------- ----------- ------------ ----------- ---------- -------------- -----------
                   Vision     Hearing    Vision &   Paraplegic   Quadriplegic   Other        Oxygen   Stretcher   Other        Other       Mentally   Communicable   Allergies
                   Impaired   Impaired   Hearing                                wheelchair                        Disability   Assistive   Impaired   Disease        
                                         Impaired                                                                              Device                                

  Refusal To Board 3          2          0          0            0              17           28       1           39           12          4          8              2
  Passenger                                                                                                                                                          

  Refusal to Board 0          0          0          1            1              2            1        0           10           0           3          1              0
  w/o Attendant                                                                                                                                                      

  Security Issues  2          0          1          0            0              18           1        0           21           2           0          0              0
  Regarding                                                                                                                                                          
  Disability                                                                                                                                                         

  Aircraft Not     1          3          0          4            1              119          3        2           30           8           0          0              1
  Accessible                                                                                                                                                         

  Airport Not      0          0          0          0            0              41           0        0           13           2           0          0              1
  Accessible                                                                                                                                                         

  Advance Notice   0          0          0          2            2              25           22       0           10           0           3          0              4
  Dispute                                                                                                                                                            

  Seating          25         14         6          28           9              307          4        3           840          9           14         2              10
  Accommodation                                                                                                                                                      

  Failure to       118        66         17         60           38             6193         130      1           894          56          41         0              54
  Provide                                                                                                                                                            
  Assistance                                                                                                                                                         

  Damage to        1          1          1          20           12             390          0        0           27           89          0          0              1
  Assistive Device                                                                                                                                                   

  Storage and      1          1          1          10           6              166          10       1           65           98          0          0              0
  Delay of                                                                                                                                                           
  Assistive Device                                                                                                                                                   

  Service Animal   17         5          3          0            0              0            0        0           40           0           5          0              1
  Problem                                                                                                                                                            

  Unsatisfactory   7          21         2          7            1              120          45       0           90           9           14         1              30
  Info                                                                                                                                                               

  Other            16         20         2          8            5              251          63       0           258          18          11         1              131
  ---------------- ---------- ---------- ---------- ------------ -------------- ------------ -------- ----------- ------------ ----------- ---------- -------------- -----------

**Summary of Disability-Related Complaint Data: U.S. Carriers**

> Total number of complaints submitted:  10,193

  ----------------------------------------------------- -----------------
  **Carrier Name**                                      **Number of
                                                        Complaints**

  AERODYNAMICS, INC.                                    0

  AIR WISCONSIN                                         132

  AIRTRAN                                               87

  ALASKA AIRLINES                                       215

  ALLEGIANT                                             5

  ALOHA AIRLINES                                        7

  AMERICA WEST                                          536

  AMERICAN AIRLINES                                     2061

  AMERICAN EAGLE AIRLINES                               171

  ATA                                                   94

  ATLANTIC SOUTHEAST AIRLINES                           191

  AVIATION CONCEPTS                                     0

  BOSTON-MAINE AIRWAYS                                  8

  CASINO EXPRESS                                        1

  CHAMPION AIR                                          7

  CHAUTAUQUA AIRLINES, INC                              67

  COMAIR                                                301

  CONTINENTAL                                           398

  CONTINENTAL MICRONESIA                                3

  DELTA AIR LINES                                       1326

  EXECUTIVE AIRLINES                                    11

  FALCON AIR EXPRESS, INC.                              0

  FREEDOM AIRLINES                                      0

  FRONTIER AIRLINES                                     72

  HAWAIIAN AIRLINES                                     90

  HORIZON AIR                                           60

  INDEPENDENCE AIR/ATLANTIC COAST AIR                   88

  JETBLUE                                               287

  MESA AIRLINES                                         193

  MESABA AIRLINES                                       107

  MIAMI AIR INT\'L                                      0

  MIDWEST EXPRESS                                       3

  NORTH AMERICAN AIRLINES                               9

  NORTHWEST AIRLINES                                    1229

  OMNI AIR EXPRESS                                      7

  PACE AIRLINES                                         0

  PRIMARIS                                              0

  PSA                                                   28

  RYAN INTL AIRLINES                                    2

  SIERRA PACIFIC AIRLINES                               0

  SKY KING                                              1

  SKYSERVICE AIRLINES INC                               0

  SKYWEST                                               105

  SOUTHWEST AIRLINES                                    487

  SPIRIT AIR LINES                                      62

  SUN COUNTRY                                           5

  SUN WORLD INTERNATIONAL                               0

  TRANS STATES AIRLINES                                 4

  TRANSMERIDIAN AIRLINES                                9

  UNITED AIRLINES                                       1266

  USA 3000                                              7

  USAIRWAYS                                             451

  VICTORY AIR TRANSPORT                                 0

  WORLD AIRWAYS                                         0
  ----------------------------------------------------- -----------------

***Summary of Complaints By Complaint Category: U.S. Carriers***

  ---------------- ---------- ---------- ---------- ------------ -------------- ------------ -------- ----------- ------------ ----------- ---------- -------------- -----------
                   Vision     Hearing    Vision &   Paraplegic   Quadriplegic   Other        Oxygen   Stretcher   Other        Other       Mentally   Communicable   Allergies
                   Impaired   Impaired   Hearing                                wheelchair                        Disability   Assistive   Impaired   Disease        
                                         Impaired                                                                              Device                                

  Refusal To Board 0          0          0          0            0              11           22       1           27           7           3          5              2
  Passenger                                                                                                                                                          

  Refusal to Board 0          0          0          0            1              1            0        0           5            0           2          0              0
  w/o Attendant                                                                                                                                                      

  Security Issues  1          0          1          0            0              16           1        0           16           1           0          0              0
  Regarding                                                                                                                                                          
  Disability                                                                                                                                                         

  Aircraft Not     1          2          0          4            1              114          2        0           28           5           0          0              1
  Accessible                                                                                                                                                         

  Airport Not      0          0          0          0            0              36           0        0           12           2           0          0              1
  Accessible                                                                                                                                                         

  Advance Notice   0          0          0          0            0              13           10       0           7            0           1          0              4
  Dispute                                                                                                                                                            

  Seating          22         10         6          21           6              245          3        2           755          8           13         1              10
  Accommodation                                                                                                                                                      

  Failure to       111        65         17         38           36             5661         119      0           828          50          33         0              54
  Provide                                                                                                                                                            
  Assistance                                                                                                                                                         

  Damage to        1          0          1          14           9              236          0        0           19           58          0          0              1
  Assistive Device                                                                                                                                                   

  Storage and      1          0          1          7            5              112          9        0           65           93          0          0              0
  Delay of                                                                                                                                                           
  Assistive Device                                                                                                                                                   

  Service Animal   14         5          3          0            0              0            0        0           38           0           5          0              1
  Problem                                                                                                                                                            

  Unsatisfactory   6          21         2          6            1              109          43       0           86           8           13         0              28
  Info                                                                                                                                                               

  Other            12         18         2          5            3              213          57       0           242          16          11         0              112
  ---------------- ---------- ---------- ---------- ------------ -------------- ------------ -------- ----------- ------------ ----------- ---------- -------------- -----------

**Summary of Disability-Related Complaint Data: Foreign Carriers**

> Total number of complaints submitted:  1,326

  ---------------------------------------------------- ------------------
  **Carrier Name**                                     **Number of
                                                       Complaints**

  AER LINGUS LIMITED                                   0

  AERO CALIFORNIA                                      1

  AEROFLOT RUSSIAN AIRLINES                            0

  AEROLINEAS ARGENTINAS                                0

  AEROMEXICO                                           1

  AEROPOSTAL ALAS DE VENEZUEL                          3

  AEROSVIT UKRANIAN AIRLINES                           0

  AIR ATLANTA EUROPE                                   16

  AIR ATLANTA ICELANDIC                                0

  AIR CANADA                                           248

  AIR CANADA JAZZ                                      10

  AIR CHINA                                            1

  AIR COMET S.A.                                       0

  AIR EUROPA LINEAS AEREAS                             0

  AIR FRANCE                                           30

  AIR JAMAICA LIMITED                                  1

  AIR JAPAN, CO                                        0

  AIR LUXOR                                            0

  AIR NEW ZEALAND                                      3

  AIR PACIFIC, LTD.                                    0

  AIR TAHITI NUI                                       1

  AIR TRANSAT                                          17

  AIR-INDIA                                            4

  ALITALIA-LINEE AEREE ITALIA                          10

  ALL NIPPON AIRWAYS CO.                               0

  ASIANA AIRLINES, INC.                                3

  AUSTRIAN AIRLINES                                    27

  AVIACSA AIRLINES                                     3

  BAHAMASAIR HOLDING LIMITED                           5

  BRITANNIA AIRWAYS LTD.                               147

  BRITISH AIRWAYS PLC                                  165

  BRITISH MIDLAND AIRWAYS LTD                          16

  BWIA WEST INDIES AIRWAYS                             1

  CATHAY PACIFIC AIRWAYS, LTD                          8

  CHINA AIRLINES, LTD                                  4

  CHINA EASTERN AIRLINES                               0

  COMPANIA MEXICANA DE AVIACI                          1

  COMPANIA PANAMENA (COPA)                             3

  CONDOR FLUGDIENST                                    0

  CZECH AIRLINES                                       2

  EGYPTAIR                                             0

  EL AL ISRAEL AIRLINES LTD.                           66

  EMIRATES AIRLINE                                     4

  ETHIOPIAN AIRLINES                                   0

  EUROATLANTIC AIRWAYS TRANSPORTES AE                  0

  EVA AIRWAYS CORPORATION                              2

  FINNAIR OY                                           0

  FIRST CHOICE AIRWAYS                                 1

  HMY AIRWAYS, INC.                                    3

  IBERIA AIRLINES OF SPAIN                             48

  ICELANDAIR                                           1

  JALWAYS CO., LTD.                                    1

  JAPAN AIR LINES CO., LTD.                            4

  KLM ROYAL DUTCH AIRLINES                             32

  KOREAN AIR LINES CO., LTD.                           0

  KUWAIT AIRWAYS, CORP.                                0

  LACSA                                                4

  LAKER AIRWAYS (BAHAMAS) LTD                          0

  LAN DOMINICANA                                       0

  LAN ECUADOR                                          4

  LAN PERU AIRLINES                                    2

  LAN-CHILE AIRLINES                                   10

  LINEAS AEREAS AZTECA                                 0

  LLOYD AEREO BOLIVIANO S. A.                          0

  LUFTHANSA GERMAN AIRLINES                            102

  LUFTRANSPORT-UNTERNEHMEN                             8

  MAGADAN AIRLINES                                     0

  MALAYSIAN AIRLINE SYSTEM                             0

  MALEV HUNGARIAN AIRLINES                             2

  MARTINAIR HOLLAND N.V.                               38

  MONARCH AIRLINES LIMITED                             8

  MYTRAVEL AIRWAYS                                     7

  OLYMPIC AIRWAYS                                      0

  PAKISTAN INT\'L AIRLINES                             2

  PHILIPPINE AIRLINES, INC.                            17

  POLSKIE LINIE LOTNICZE                               1

  POLYNESIAN AIRLINES LTD.                             1

  PRIVATAIR                                            0

  QANTAS AIRWAYS LTD                                   6

  ROYAL AIR MAROC                                      0

  SATA INTERNACIONAL                                   0

  SAUDI ARABIAN AIRLINES CORP                          0

  SCANDINAVIAN AIRLINES SYS.                           30

  SINGAPORE AIRLINES LTD.                              0

  SOUTH AFRICAN AIRWAYS                                3

  SWISS INTERNATIONAL AIRLINES                         17

  TACA INT\'L AIRLINES                                 12

  TAP-PORTUGUESE AIRLINES                              1

  THAI AIRWAYS INT\'L LTD.                             0

  THOMAS COOK AIRLINES, UK LTD.                        14

  TRANSPORTES AEREOS DE CABO                           0

  TRANSPORTES AEROS MERIDIONA                          63

  TURK HAVA YOLLARI, A.O.                              0

  UZBEKISTAN AIRWAYS                                   0

  VARIG, S. A.                                         2

  VIRGIN ATLANTIC AIRWAYS                              77

  WESTJET                                              2
  ---------------------------------------------------- ------------------

***Summary of Complaints By Complaint Category: Foreign Carriers***

  ---------------- ---------- ---------- ---------- ------------ -------------- ------------ -------- ----------- ------------ ----------- ---------- -------------- -----------
                   Vision     Hearing    Vision &   Paraplegic   Quadriplegic   Other        Oxygen   Stretcher   Other        Other       Mentally   Communicable   Allergies
                   Impaired   Impaired   Hearing                                wheelchair                        Disability   Assistive   Impaired   Disease        
                                         Impaired                                                                              Device                                

  Refusal To Board 3          2          0          0            0              6            6        0           12           5           1          3              0
  Passenger                                                                                                                                                          

  Refusal to Board 0          0          0          1            0              1            1        0           5            0           1          1              0
  w/o Attendant                                                                                                                                                      

  Security Issues  1          0          0          0            0              2            0        0           5            1           0          0              0
  Regarding                                                                                                                                                          
  Disability                                                                                                                                                         

  Aircraft Not     0          1          0          0            0              5            1        2           2            3           0          0              0
  Accessible                                                                                                                                                         

  Airport Not      0          0          0          0            0              5            0        0           1            0           0          0              0
  Accessible                                                                                                                                                         

  Advance Notice   0          0          0          2            2              12           12       0           3            0           2          0              0
  Dispute                                                                                                                                                            

  Seating          3          4          0          7            3              62           1        1           85           1           1          1              0
  Accommodation                                                                                                                                                      

  Failure to       7          1          0          22           2              532          11       1           66           6           8          0              0
  Provide                                                                                                                                                            
  Assistance                                                                                                                                                         

  Damage to        0          1          0          6            3              154          0        0           8            31          0          0              0
  Assistive Device                                                                                                                                                   

  Storage and      0          1          0          3            1              54           1        1           0            5           0          0              0
  Delay of                                                                                                                                                           
  Assistive Device                                                                                                                                                   

  Service Animal   3          0          0          0            0              0            0        0           2            0           0          0              0
  Problem                                                                                                                                                            

  Unsatisfactory   1          0          0          1            0              11           2        0           4            1           1          1              2
  Info                                                                                                                                                               

  Other            4          2          0          3            2              38           6        0           16           2           0          1              19
  ---------------- ---------- ---------- ---------- ------------ -------------- ------------ -------- ----------- ------------ ----------- ---------- -------------- -----------