**Executive Summary**

**Customer Advisory Board Conference**

**Emeryville, California**

June 15, 2006

**[Question/Answer:]{.underline}**

***Q -- Will the results from Kansas City Financial Center's (KFC) CAB
meetings be shared with the SFC CAB members?***

A --There may be information that will be shared between the SFC & KFC's
CAB members.

9:45 a.m.

**FMS Overview**

Philip Belisle gave an overview of FMS products and services, and
upcoming initiatives. He also shared information on SFC accomplishments
and our mission to provide quality customer service.

-   Central payment service

-   Collection programs

-   Debt collections (Treasury Offset Program)

-   \"Bookkeeping\" \-- accounting and reporting

-   Improvement projects (i.e. Check Conversion, Electronic
    Certification System to the Secure Payment System (SPS))

-   Phil Belisle gave a couple of ideas/topics for future CAB meetings:
    Government-wide Accounting, camera-phone issues at the workplace

10:15 a.m.

**Internet Payment Platform**

Darin Contini from the FRB Boston gave a presentation on the Internet
Payment Platform (IPP). The new system will allow vendors and agencies
to view payment information (including payments that have been offset)
via the Internet. The system will prevent degradation of data by
eliminating multiple feeder systems. The system will reside on the
Treasury Web Application Infrastructure (TWAI) and be integrated on the
back-end of the agencies\' current systems. The IPP is offered at no
cost to the agency, other than the agency's commitment to provide a
resource that the FRB team will work with to implement the system. The
IPP will have a version one upgrade to the system in approximately 1
year.

Darin was present to identify the number of agencies interested in the
IPP concept and features that may be customized to meet agency needs.

**[Questions/Answers:]{.underline}**

***Q - Will the system be a stand-alone?***

A -- Not Available

***Q - Will the vendors be given access?***

A - Yes, vendors will be enrolled to gain access to their payment
information.

***Q - What is the dashboard in IPP?***

A - The dashboard is the first screen that a user will see. It will
contain certain information about payments (in summary form). This
screen can be customized to the agency\'s needs.

***Q - Will the agencies be able to certify payments on IPP?***

A -- Not Available

***Q - How does this system affect the usage of SPS or ECS?***

A - The agencies will still need to certify payments through SPS or ECS
(whatever system is being used to certify payments); however, it may be
possible to interface IPP with the certification system. Darin will
verify how the certification will be handled because IPP was not meant
to replace SPS or ECS.

***Q - How will IPP be integrated with ARC (Bureau of Public Debt
cross-servicing) or any other cross-servicing system?***

A - The FRB has not yet been contacted about integration with ARC and
that\'s why Darin is presenting this new system to the group so that he
may also get information from the agencies on how this system might work
for them. Should access be required by the agency that is being
cross-serviced, the cross-servicing agency can delegate access so that
necessary information can be retrieved.

***Q1 - How is this system different from what Oracle can provide?***

***Q2 - Will it be costly to implement IPP?***

A -- It\'s true that Oracle can program a system that would provide the
same type of reporting, but it would require the agency to work with
Oracle to get this system developed; whereas, the FRB has already done
the work and it would not cost the agency money to get this system
implemented. The agency just needs to provide a dedicated resource to
work with the FRB team in implementing IPP. Besides the no-cost, IPP can
provide data on payments that were offset and the vendors will have
access to the system and learn about their payments without having to
contact the agency to inquire about the purpose of the payments they may
have received.

***Q -- What is the accuracy/efficiency of the system in dealing with
multiple vendor payments (i.e. payments to multiple AT&T sites)?***

A - Vendors will get a chance to review their profile and make sure they
are set up the way they would like to be paid. Each vendor will be
identified with either their taxpayer identification number or DUNS.

***Q - Why is FRB programming this system and not FMS?***

A -The FRB is the fiscal agent for FMS and so the FRB is contracted to
develop programs. IPP is just one of the systems being developed.

***Q - Since they piloted, what is Denali Commission\'s experience with
the system?***

A - According to Nancy Merriman of the Denali Commission, the system
they piloted is not exactly the same as what is being presented. The IPP
generation tested allowed the vendor to submit invoices and the agency
was able to certify the payments through IPP. With version one of IPP,
this capability will not be available since certification has to be done
through SPS. Nancy did say that they were satisfied with the information
made available on IPP.

***Q - How well does the system work?***

A - Darin referred to the savings of at least \$11.00 per transaction of
the 3 agencies that piloted the system.

***Q1 - Will IPP include grantees?***

***Q2 - Will it interface with E-Grant?***

A - Darin is not aware of grantees being included. IPP will not
interface with any other system to collect data that another system has
collected for its own use.

***Q - How does an agency sign up if interested?***

A - Just let Darin know. Signing up at this point means the agency is
looking to work with the FRB and provide a dedicated resource in
implementing the system. A Memorandum of Understanding will then be
written later to lay out the work to be done and the timing.

***Q - How fast is the system?***

A - Payment information has been made available as fast as 20 minutes
from the time the invoice was submitted.

11:15 a.m.

**Treasury Check Information System**

Miche\'l Spratley gave a presentation on the Treasury Check Information
System (TCIS) the new system that will replace the Check Payment and
Reconciliation (CP&R) system. The TCIS will be accessible through the
web and will provide users with the ability to look up check and ACH
payment information. The attendees were given a short preview of the
TCIS Integrated View sample screen shots. The Integrated View will
provide access to 7 years of information regardless of whether the
information is in CP&R or TCIS. The scheduled implementation date for
TCIS is June/July 2006. The Treasury Disbursing Offices (TDOs),
Non-Treasury Disbursing Offices (NTDOs), and Federal Program Agencies
(FPAs) will be trained using a Computer-Based Training (CBT) CD that
will be provided to Agency Security Administrators one month prior to
TCIS implementation.

To request a copy of the CD, you may contact the Check Claims Branch at:

Toll Free: (800) 826-9434\
In the Washington, DC area (202) 874-8400

E-mail: <check.claims@fms.treas.gov>

**[Questions/Answers:]{.underline}**

***Q - How far back will records be retained in TCIS?***

A - Payment information will be retained as far back as 7 years.
However, there have been discussions about the possibility of going back
10 years.

***Q - How fast is TCIS compared to CP&R?***

A - TCIS is in real time whereas CP&R is not. In CP&R, a user may have
to wait 2 days after requesting check information to retrieve data. With
TCIS, data is available soon after requesting the information.

***Q - Does TCIS have the capability to send a photocopy of a check via
e-mail?***

A - This function might be available in the future. Security issues are
still being reviewed before this enhancement can be programmed.

**Comment:** Instead of having to print the check image and then having
to fax it to the Check Claims Branch, it would be nice to be able to
send the image as an attachment.

***Q - Will there be a way to prevent the negotiation of a replacement
check when the original has been cashed?***

A - Check Claims Branch is still looking into the issue of stop payment
over cancellation. Agencies don't like the idea of not letting the
replacement be cashed because of cases where the original check may have
been stolen and cashed -- not allowing the replacement check to be
negotiated in this case will hurt the beneficiary.

***Q -- Is access limited based on ALC?***

A - Yes, users will only be given access based on ALC -- users will not
see payment information from other agencies. Access could also be
limited within the agency -- if an agency has more than one ALC, it
could limit its users to just one or all ALC's.

***Q - Will a user's ID be revoked if that user does not access the
system within a set period?***

A - Yes, the ID will be revoked but an administrator within its agency
can reset the ID. An agency will be allowed to designate someone from
within to act as administrator to re-activate user IDs should they
expire or be revoked.

***Q - How fast is TCIS compared to PACER?***

A - TCIS is definitely faster since it is accessed through the web.
PACER is accessed via dial-up and connectivity can be as slow as 28.8
Kbps.

***Q - How does an agency sign up for TCIS?***

A -- Send an e-mail to <tcisinfo@fms.treas.gov> to request access to the
system. FMS will not set limits on the number of users. However, an
agency can set its limits based on needs.

1:00 p.m.

**Roundtable Discussions (Management)**

Margaret Tong opened the discussion for the management team by providing
the attendees with a brief overview of each branch.

1:30 p.m.

**Agency Update**

**IRS -- David Martin**

-   IRS consolidation will go away someday; closing the center on the
    East Coast because it is too expensive to maintain. (Brookhaven,
    Memphis, Fresno, Austin, Kansas City

-   Cincinnati & Ogden process paper

-   CADE -- process refunds on a daily basis

**OPM -- Meyer Persow**

-   Moving International Direct Deposit (IDD) program - took on Italy --
    pretty successful

-   In April, will be processing payments in Panama using IDD

-   No or very low fees

-   Great for OPM - saves them money

-   If your overseas payment -- look like domestic payment; Rates of
    exchange best if you can get FRB to take care of foreign exchange

-   Europe, Asia, Australia will be added soon

**VA - Ricky Young**

-   E-payroll all agencies

-   2^nd^ largest; DOD will handle payroll; Austin approved merger with
    DOD

-   DFAS Pensacola -- Will look at how their process differs and see if
    compatible

**IHS -- Eddie Violanta**

-   They are very pleased with SPS, works great.

-   PCC check -- talked to someone about installing system and in
    signing up for TCIS

-   ***FBWT -- would like someone to address this issue. Unable to
    reconcile accounts with PSC, which prepare the IHS consolidated
    SF-224 report***

**Denali Commission -- Nancy Merriman**

-   Denali is six years old -- Rhonda help set them up; out grew it two
    years ago.

**CNS - James Phipps**

-   Find out more information on FMS Regional activities

-   PCC - very interested, however, 5 different centers and HQ have to
    be involved in the conversion

**HIS - Don Hornback**

-   SPS waiting for Eddie to go online

**SSA - Rick Cavanaugh**

-   Part D medicine - big thing right now

-   Get electronic information of files getting into paperless mode

**DOL - Paul Christini**

-   PCC used 10% checks right till last week; 99% conversion works great
    even with our volume

-   E-Travel with DOL being tested in October -- March 06 -- will lose
    small functions

**Forest Service**

-   NFC handle payments in New Orleans;

-   Mike -- E-Travel down the road; petty cash -- U.S. travel card

**IHS - Margaret Morgan-Benally**

-   Excited about SPS January slowly moving electronically

**FCC - Clara Boykin**

-   Everyone on this end is great.

**NASA -- Thomas Moyles**

-   Full cost has identified unfunded Civil Service FTE at Ames

-   Major Facilities are now required to cover all costs and sell their
    services

-   SPS has been great for them; anything they can get their hand on to
    be efficient

**US MINT** -- **Steve Reyes**

-   Look forward to SPS

**US MINT -- Catherine**

-   Don't know much about FMS-new to mint

3:00 p.m.

**Tour of the SFC New Facility**

**Guest Speakers**

  ----------------------------------------------- -----------------------
  **Agenda Topics: June 16, 2005 - Day 2**        

  DEBT MANAGEMENT SERVICES - UPDATE               John Benoit, FMS

  ELECTION OF OFFICERS                            **Special Note**

  SECURE PAYMENT SYSTEM                           James Prial, SFC

  OPEN FORUM -- Customer Feedback                 Attendees

  FMS PRODUCTS AND SERVICES                       Management

  NEXT MEETING                                    Philip Belisle
  ----------------------------------------------- -----------------------

8:30 a.m.

**Debt Management Services - Update**

John Benoit of Debt Management Service (DMS) shared updates on 3 things
that DMS is working on. A copy of the presentation was included in the
package provided to the attendees. The following are highlights on
FedDebt, Treasury Offset Program (TOP), and the FMS Portal.

FedDebt will be a single architectural infrastructure that will
accommodate all DMS systems, including accounting, cross-servicing, and
TOP. The new system will allow a single interface to TOP and
Cross-Servicing for Creditor Agencies (CA). It will consolidate debt and
debtor data in redesigned database structure, eliminating redundancy.
Access to this system will be through the web. The expected full
implementation of the system is 2 to 3 years. However, cross-servicing
is expected to be available in summer of 2005. The following are some
features:

-   The online access will allow the CA to update debt/debtor
    information and CA profile contact information.

-   The debt and debtor based feature allows better handling of joint
    and several debts and allows for multiple

-   Payment agreements per debt.

-   No additional fees charged for a TOP offset under Cross-Servicing.

-   Incoming debt may be linked immediately to debt at the Private
    Collection Agencies.

The TOP database has gotten very large -- over 54 million debts but only
45% are active. There will be a need to archive some debts. TOP
Operations will work with the CAs to get this accomplished.

FMS presumes that all miscellaneous payments are legally subject to
offset unless the payment is exempt from offset. Therefore, it is the
responsibility of the paying agencies to properly mark these
miscellaneous payments in the payment files submitted to FMS. As a
reminder, a blank or a Y in the TOP Eligibility Code field will offset
the payment; an N will not. A list of payments currently exempt from
offset can be viewed at <http://www.fms.treas.gov/debt/dmexmpt.doc>.

GSA will be participating in salary offset in Fall 2005. Web Client will
be available in 2006 and the offsetting of SPS Type A payments will also
come in 2006. DMS is still looking into the possibility of offsetting
Fedwire, CTX, and IDD payments.

The FMS Portal will serve as a single launching point for all FMS
applications. Users will be taken to the portal after authenticating
into an FMS Single Sign on. From the portal, users will be able to
access their FMS applications and customize content based on the users'
roles or community memberships. Potential DMS Portal applications are
FedDebt and Debt Check. The portal will be developed in 3 phases. The
first phase will provide links to Single Sign-On Application. In phase
2, some application portlets will be implemented. Phase 3 will add links
to application without portlet interface.

**Questions/Answers:**

***Q - Will the paying agencies have access to FedDebt?***

A - DMS will look into this possibility when the TOP Client is
integrated into FedDebt. DMS will have to review the legal ramifications
in regards to disclosure

9:30 a.m.

**Election of Officers**

Rick Corrigan recapped the purpose of the CAB and provided information
on the roles of the Chairperson and Vice Chairperson.

**CAB Board of Directors:**

The Board shall be comprised of 2 members duly elected by the CAB body.
The Board shall have a Chairman and Vice Chairman. All Board Directors
shall be filled by Customer Agency representatives (current CAB
membership designees).

The ***CAB Board Chairperson*** will serve for a term of one year. The
***CAB Board Vice Chairperson***, unless elevation is declined, will
automatically fill the Chairperson position at the end of the
Chairperson's term, retirement, or resignation.

The CAB chairperson is the official spokesperson for the Board, chairs
the Board meetings, and moderates discussion on agenda items. The
Chairperson has at his discretion the authority to appoint or designate
a representative to perform any and /or all of these functions.

The SFC Products & Initiatives Branch serves as the administrative
officer of the board and will prepare the agenda, send out meeting
announcements, be responsible for the logistics of the meetings,
securing requested material/information, and preparing and mailing the
minutes of the meeting**.**

The following individuals were nominated for Chairperson:

The group agreed that the 2^nd^ highest vote would serve as the Vice
Chairperson. It was also decided that the Chairperson will serve only
one year instead of two years. The person elected as Vice Chairperson
will serve one year as Vice Chairperson and then serves as the
Chairperson the following year. Thus, every year there will be an
election of a Vice Chairperson; there will not be a need to elect a
Chairperson because the Vice Chairperson automatically becomes the
Chairperson after serving one year as the Vice Chairperson.

Other changes to the Charter can be e-mailed to SFC's CAB e-mail address
PIB@fms.treas.gov. A question about attendance of subject matter
experts, rather than just the Executives was discussed. The group agreed
that it would be okay to invite others to the meeting but each agency
will still only have one vote.

As reiterated by Phil Belisle, the staff at SFC will be available to
assist the Chairperson in setting up the meetings.

**Proposed Charter**

**The Proposed Charter is available for your review. Comments, feedback
and proposed changes to the Charter should be forwarded via email to:
PIB@FMS.TREAS.GOV**

11:00 a.m.

**Secure Payment System**

SPS presentation followed the election of officers. James Prial was the
presenter. But before he began, Eddie Violanta, of IHS -- Aberdeen,
presented a certificate to Sandra Young and Johnny Navarra (of the SFC
SPS Rollout Team) for their work in implementing SPS for IHS. Eddie was
very thankful for the conversion from ECS and appreciated the service
Sandra and Johnny provided.

James explained the benefits of SPS versus ECS. Here are the highlights:

-   SPS is a Windows-based application and uses the Internet, whereas
    ECS is DOS-based and uses a dial-up modem.

-   SPS uses open-source Public Key Infrastructure (PKI) security; ECS
    uses on-board proprietary PCSM board.

-   The need for a SecurID has been eliminated and there will be no
    software to install on a PC other than the PKI linkage.

-   Archive disks will no longer be maintained.

-   Best of all, there will be no need to maintain antiquated PCs.

If anyone is interested in seeing the SPS screens more closely, a disc
to install SPS Off-line is available. The off-line version will allow
the user to test-drive the DEO functions. James may be contacted at
(510) 594-7309 for a copy of the disc.

The SFC SPS Team has put together the schedule for converting the
agencies from ECS. The team will be contacting the agencies to let them
know of when they are scheduled for the conversion. If an agency would
like to negotiate a different schedule for the conversion, James Prial
may be contacted.

**Questions/Answers:**

***Q - Does a TRA need to be an FMS employee?***

A - No, an agency can designate someone internally to be the TRA.
However, an agency can choose not to designate one -- they may use TRAs
from FMS or even from another nearby agency.

***Q - Can an agency have multiple users?***

A - Yes, an agency can have as many users as it would like -- there is
no limit to the number of users, just as long as the number can be
supported by the agency.

***Q - What's the difference between a TCO and a CO?***

A - TCO and CO are both certifying officers; however, in SPS the
Transmitting Certifying Officers will not be necessary because the CO
will be able to certify the payments and also transmit to FMS.

***Q - Can an FSA be a CO?***

A - If an agency is short on staff, an FSA can serve as a CO; the proper
nomination form just needs to be submitted.

***Q - Are the nomination forms different from the ECS forms?***

A - Yes, the forms are different. The forms are available on the
presentation disc that was included in the package provided to the
attendees.

***Q - When an agency writes a letter to FMS to establish the head of
agency or the delegating official, does the letter have to be signed by
the head of the organization?***

A - Not necessarily -- the letter can come from any official that is on
FMS's Digital Signature Storage and Verification (DSSV) system as a
delegating/designating official for that agency.

***Q - Will third-party software (to create schedule) work with SPS?***

A - An agency can test the uploading of the schedule created on
third-party software by using the off-line version of SPS. Should an
error occur, the error message will identify what needs to be done in
order for the schedule to be uploaded.

***Q - Is there a sunset date yet for ECS?***

A - At this time, there isn't a sunset date. However, once the agency
has converted to SPS, its ECS system must be turned off.

***Q - How long does implementation take?***

A - An agency can be converted in a day and a half. The system will be
installed and the users will be trained in that timeframe; some time
will also be used to burn keys. The paperwork is what takes the longest;
however, the forms will be sent to the agency ahead of time before the
SPS Team visits the agency since it could take as long as 4 to 6 weeks
to process all the forms. The paperwork should already be processed by
the time the team goes into the agency for implementation.

***Q - What should an agency do with the ECS system once it has
converted to SPS?***

A - The agency should hold on to the system for 30 days after conversion
and then the whole system, including readers, should be sent to FMS.
However, ECS is not the official back-up to the SPS system.

***Q - What is the back-up to SPS?***

A - Currently there is a backup SPS system is in Parkersburg. It will be
scheduled to be moved to Kansas City Regional Operations Center (KROC),
and in the future a secondary backup will be located at Hyattsville
Regional Operations Center (HROC).

***Q - From past experiences in converting agencies, what steps are
recommended in making the conversion experience easier?***

A - Get the paperwork ready -- the forms need to be filled in properly
and they take about 6 weeks to process. To prevent a delay, the forms
can be faxed to SFC for review before actually submitting the original
forms.

-   Inform the agency IT staff about the conversion so that they may
    review the security and connectivity requirements. Also have the
    staff, especially the PC Administrator, available during the
    implementation so that any errors that occur during installation can
    be resolved quickly.

-   When access is requested for a user, that user should expect an
    e-mail referencing the access. The e-mail message received may not
    be recognized as an official business e-mail because of the e-mail
    address that it is coming from may not look familiar. But, when the
    message is read, it will be clear that access to SPS has been
    requested and some information about the access is provided.

-   One suggestion from IHS -- Aberdeen is to have a coordinator from
    the agency to facilitate the processing of paperwork and making sure
    all is ready for the implementation.

-   If an agency is not too comfortable in switching from ECS to SPS,
    that agency can try pseudo-live until it is satisfied with the
    system. Normally, during the conversion, all agencies will go
    through pseudo-live but for only a day -- the following day the
    agency is officially switched to live status.

-   After the SPS presentation by James Prial, Tom Moyles of NASA gave a
    testimonial on NASA's experience with SPS. In summary, Tom expressed
    that NASA is extremely happy with the system. It's been reliable and
    the implementation was easy compared to systems recently implemented
    by NASA. Tom also mentioned that the SFC team is great in providing
    customer service.

1:00 p.m.

**Open Forum - Customer Feedback**

**CNS - James Phipps**

-   Michelle did a good job on the analysis to see what their needs are;
    very impressed with it; they will pilot for the other service
    centers; will be ready to go as soon as they get equipment.

-   Testing -- available to provide assistance if you need it, Linda
    Weise was the Team Lead.

-   Test plan was developed between SSA, SFC DMS, PACER -- have to make
    changes

-   Please call and they will assist you.

**HIS -- Eddie Violanta**

-   Requested help with an SPS issue; Sandra Young and Linda Weise will
    provide information.

**FMS - Sam SY**

***Q - IPAC Helpdesk not sure how to get information on GWA***

A - Tomekca A. Brown (202) 874-5313; access IPACC anytime.

**IHS -- Don**

-   Some payments aren't taxable; it's a reimbursement

-   John Benoit -- VA benefits are not subject to offset

-   Annuity & foreign nationals are subject to offset

3:30 p.m.

**Next Meeting**

**NASA-AMES Research Center**

**Mountain View, CA**

**February 15-16, 2006**