**Kennedy Space Center Integrated Communications Services (KICS)**

**[J-1, Performance Work Statement]{.underline}**

**March 4, 2003**

# 1.0 CONTRACT OVERVIEW

Kennedy Space Center (KSC) Vision:

The Kennedy Space Center desires to: acquire world-class support for
existing systems and services, modernize its communications
infrastructure, increase communication services customer satisfaction,
develop a service-based communication support model, and use this model
to meet future communications needs. The desired end state is analogous
to the telecommunications industry (i.e. shared, high capacity
infrastructure, 99.999% availability, coherent access to large
quantities of dissimilar information). This includes, but is not limited
to: voice, video, telemetry, audio, and data. KSC seeks establishment of
affiliation with the telecommunications (Telecom) industry and related
technology providers. The affiliates primary role will be to infuse
knowledge, technologies, design and operational methodologies into KSC's
communications systems in order to achieve KSC's modernization goals.

The contractor shall perform contract phase-in and operational support
activities so as to assure seamless phase-in and implementation of the
new contract without any impact to existing communications
infrastructure or mission operations.

The contractor shall perform communications and IT system design,
development, operations, planning, maintenance, modernization,
engineering, and life cycle management for the Kennedy Space Center and
NASA Initiatives. The goals associated with this effort include:
increased responsiveness to customer needs, increased levels of customer
service and satisfaction, and operational support for multiple
concurrent users.

The contractor shall implement, maintain and utilize security IT
hardware and software techniques, upgrades, plans and tools to ensure
the highest integrity and security of KSC IT communication systems and
services.

The contractor shall perform its responsibilities, including: program
management; design, engineering, operation and maintenance of assigned
facilities, ground systems; information technology; logistics; and
institutional support, in the most cost-effective and efficient manner
while supporting the government's top priorities for safety, security,
mission success, customer satisfaction and infrastructure stewardship.

The contractor shall perform all necessary program management including
technical and business functions to plan, implement, track, report, and
deliver the required products and services described in this Performance
Work Statement (PWS). The contractor shall provide all personnel and
other resources, except as otherwise specified in the contract,
necessary to accomplish these functions. The contractor shall execute
these management functions while maintaining flexibility and
responsiveness to changing requirements.

The contractor shall implement a comprehensive safety and mission
assurance program that emphasizes safety, health, and environmental
stewardship in accordance with the NASA Safety Hierarchy described below
in section 3.0.

The contractor shall, to the fullest extent possible, and consistent
with the nature and cost effectiveness of the work, utilize its Telecom
affiliate as a team member for the accomplishment of these goals.
"Affiliate," as used in this PWS, means a party obtained via subcontract
or other legally binding agreement services that will support design,
implementation, and operations associated with this KSC Vision.

Under this contract, the contractor shall have broad mission and
day-to-day responsibilities of increasing customer satisfaction,
performing communications system and IT development, operations and
modernization for the government and designees. Therefore, the general
scope of the contract covers any communications or IT services or
related activities arising from the PWS in support of human exploration
and development of space, earth and space science exploration, or
related enabling functions.

This contract will require the contractor to maintain and operate KSC's
communications infrastructure to support KSC communications needs while
still migrating towards a service based model over the life of the
contract. Taking existing systems, and their supporting infrastructure,
and collapsing them to a common communications infrastructure without
negatively impacting operational support levels will support
implementation of this vision. As this process progresses, the
capabilities provided by these systems will move away from a "Cost Plus"
model and into a priced service model available through the IDIQ catalog
of services portion of the KICS contract. Key outcomes desired from this
migration include improved flexibility of communications systems and
infrastructure, and improved responsiveness.

# 2.0 BUSINESS MANAGEMENT

The contractor shall perform all business functions necessary to execute
and administer the Kennedy Integrated Communication Services (KICS)
contract under the guidelines of the center's safety, health, and
environmental policies. The contractor shall develop, implement, and
update a Business Management Plan (DRD-M-1), which details the
contractor's approach to managing financial responsibilities, technical
activities, quality processes, and all other aspects of contract
implementation.

The contractor shall manage and control intra-company, subcontractor,
and vendor activities required to fulfill the contract. The contractor
shall be accountable for the quality and timeliness of the goods,
services, and Indefinite Delivery/Indefinite Quantity (ID/IQ) efforts
under this contract. The contractor shall provide visibility for the
government into all aspects of intra-company, subcontractors, and vendor
activities.

The contractor shall provide the government with a quarterly KICS
contract review, which includes, but is not limited to: financial
status, indirect rate reviews and contract cost forecast (with estimate
to complete), cost savings and cost avoidance initiatives, systems
status, on-going projects, completed projects, planned or proposed
projects, risks and risk abatement planning, and safety and health data.

The contractor shall provide monthly status reviews and develop,
maintain and report performance-based metrics associated with cost,
schedule, and quality performance. The contractor shall define and
implement project controls for managing changes to the overall contract
cost and schedule.

The contractor shall develop, implement, and maintain a risk management
program (reference NPG 8000.4, Risk Management Procedures and
Guidelines).

The contractor shall perform to the communication service standards as
shown in Section L.18.3, Attachment C, Table 1, and deliver
communication services in accordance with Section L.18.3, Attachment C,
Table 2.

The contractor shall assist KSC in reaching its business management
objectives of:

-   Providing safety, health, and environmental stewardship

-   Providing quality communication systems with no impacts to
    operational activities

-   Providing flexible communication resources to meet customer
    requirements

-   Providing personnel and processes that are timely and responsive to
    customer needs

-   Providing expertise in communication systems

-   Modernizing KSC communication systems infrastructure

-   Delivering communication services within contract value

-   Providing state of the art technology in communication systems

-   Beginning and finishing projects on schedule and within budget

-   Providing communications infrastructure stewardship

-   Managing costs, including labor rates and indirect cost growth

## 2.1 Phase-In Plan

The contractor shall develop and implement a Phase-In Plan (DRD-M-2),
which defines the contractor's approach to and estimated costs of
phasing communication services from the incumbent contractor while
minimizing operational impacts to various center customers. The phase-in
shall be complete within 90 days of contract start. The phase-in plan
will address partnering with the incumbents and provide a time and cost
estimate for implementation. All communication systems shall be fully
operational throughout the contract phase-in. The contractor shall
provide a phase-in status to the government at a minimum of once per
week.

## 2.2 Financial Management

The contractor shall develop, implement, and maintain an integrated
financial management system for planning, tracking, compiling, and
reporting contract costs. The contractor shall provide all other
necessary financial support required by the government to meet the
budgeting, cost reporting, billing, and disclosure requirements of the
contract. The contractor shall develop and submit reports to the
government per the Work Breakdown Structure (WBS) provided in Appendix
6. The contractor shall provide financial systems that support NASA's
transition to full cost accounting.

The contractor shall provide financial reports in accordance with the
requirements of the Financial Report (DRD-M-3), and NF533. Additionally,
the offeror shall complete selected portions of NPD 9501.3A, Earned
Value Management as directed by the government.

The contractor shall develop and implement a rolling five-year Technical
and Cost Plan (DRD-M-4) to define planned work and estimate the cost of
work to be performed or planned during the subsequent five years. This
plan shall be revised and updated every year. The contractor shall
support the government's development of yearly operating plans with
respect to cost and workforce assessment of KICS related
responsibilities. The contractor shall support cost impact assessment of
requirements changes, hardware modifications or upgrades, special
studies, and Indefinite Delivery/Indefinite Quantity (ID/IQ) support.

The contractor shall conduct a Monthly Financial Review meeting within
14 days after the close of the reporting month to provide the government
Contracting Officer's Technical Representative (COTR) insight into
contract cost and workforce utilization. The contractor shall provide
accurate expenditures and forecasts of labor and material costs and
workforce utilization. The contractor shall develop and propose cost and
workforce utilization metrics, including trend analysis, to the
government for revision and agreement. The proposed metrics will reflect
sustaining engineering, operations and maintenance activities, and ID/IQ
support.

The contractor shall identify and inform the government of financial
risks to the contract, utilizing a contractor-developed risk mitigation
plan, and implement this risk mitigation plan. This risk mitigation plan
will be reviewed during the Monthly Financial Review meeting.

## 2.3 Technical Management

The contractor shall implement the contract requirements in a manner
which ensures all activities required by this PWS are properly
accomplished and recorded. The contractor shall implement a sustaining
engineering and maintenance program. The contractor shall manage
contract resources to account for surge, non-standard, and recovery
requirements in addition to collecting, tracking and enforcing
warranties provided for services, maintenance, or equipment related to
communication services covered in the contract. The contractor shall
recommend, develop, and implement innovative approaches consistent with
government regulations that improve services and customer satisfaction
provided under this contract.

The contractor shall propose, purchase, incorporate, and operate
commercially available systems as replacements for all obsolete
Government Furnished Property (GFP). The contractor shall develop and
implement a technical refresh program, which identifies components and
systems requiring replacement or upgrade. The proposal of GFP to be
replaced will be part of the Technical and Cost Plan. The government
will approve any upgrade or replacement of GFP.

The contractor shall provide the government unrestricted on-line access
to all data generated in the performance of this contract and utilize
web-based interfaces whenever possible*.* Contract deliverables shall be
made available to the government using automated, on-line systems.

The contractor shall identify and inform the government of technical
risks to the contract, develop risk mitigation plans, and implement
approved risk mitigation plans. The contractor shall provide technical
risks assessments during the weekly configuration and availability
meetings. An urgent technical risk which impacts safety, health,
security or day-to-day operations shall be brought to the attention of
the government immediately.

The contractor shall participate in weekly status (configuration and
availability) meetings with associated communications systems government
organizations.

### 2.3.1 Work Control

The contractor shall implement a work control process. This process must
plan, schedule, execute, monitor, document and improve KICS-provided
communication services. This process shall include In-Family and
Out-of-Family (see Section 4) services, developmental activities, and
exhibit sufficient flexibility to adapt to future contract requirements.
The contractor shall utilize MAXIMO as the KICS work control system.

The contractor's work control system and business processes shall track
and predict personnel and system resource usage and shall incorporate
and utilize a resource leveling function across operations and
maintenance, sustaining engineering, program support and ID/IQ. The
contractor's work control system shall have the capability to provide
online reports to identified government and customer users.

The contractor shall provide an integration function for all
communication services under contract. The integration function shall
provide status to the government on all scheduled work, outages, and
other items pertinent to the contractor's provision of communication
services.

The contractor shall ensure critical communication services (e.g.
security, fire alarms, OIS-D, paging and area warning, OTV, and other
critical systems identified in attachment J-1 section 4.0) are available
and operational 24 hours per day, 7 days per week. The contractor shall
staff an existing communications control center 24 hours per day, 7 days
a week to document customer requests for service. The communications
control center shall initiate remediation activities by the appropriate
KICS contractor organization or transfer the request to the appropriate
KSC contractor for remediation.

For administrative communication services (e.g. phones, voice mail,
video conferencing), the contractor shall respond to customer requests
for service and correct service deficiencies from 6:00 a.m. Eastern to
8:00 p.m. Eastern, Monday through Friday except when specifically
approved by the government.

The contractor shall support pre-planned program customer requirements
and operational processing up to 24 hours per day, 7 days a week. In
response to unplanned outages, schedule disruptions or to declared
contingencies, the contractor shall support up to 24 hours per day, 7
days a week. The contractor shall perform outages and execute
maintenance actions during non-mission critical and off-shift timeframes
in order to minimize risk to program operations and to limit impacts to
center wide processes (reference Section 2.3.5, Outage Management).

The contractor shall provide a weekly work schedule, with associated
resource usage, for each system. The work schedules shall contain all
work with the exception of In-Family and Task Order work items. The work
schedules shall show all planned work for the current fiscal year as
well as the previous week. All completed work shown on the schedules
shall be indicated as such. The contractor shall also integrate all the
system work schedules and provide, on a weekly basis, an integrated
master KICS work schedule.

The contractor shall provide a technical status report to the government
on a weekly basis. The report shall address, but is not limited to,
project status, significant maintenance actions, system anomalies,
customer support issues, near-term outages, issues and concerns, and
planning status of future work. The contractor shall provide minutes and
track and maintain an action item log through completion of corrective
action.

The contractor shall schedule activities to include the following
minimum information:

1.  Work orders to be executed

2.  Task duration, including start and end times

3.  Identification of hazardous operations and associated control area
    requirements

4.  Task leader and phone number

5.  Personnel resources, by function, required for each activity

6.  Parts required to implement the task

7.  Related system outages and impact times

The contractor shall provide schedule activities information to the
government during the weekly status meetings. Scheduling information
shall also be incorporated into the 11-day work schedule described
above.

### 2.3.2 Requirements

The contractor shall develop and maintain a process for collecting and
documenting customer requirements. The contractor shall be responsible
for the entirety of communication systems from data source to delivery
at the customer interface point. The contractor shall assist KICS
customers in development of communication system requirements and
documentation of requirements in official databases.

The contractor shall respond to requirements in the Program Requirements
Document (PRD) using the Automated Support Requirements System (ASRS) in
accordance with KSC GP60-3, Automated Support Requirements System
Handbook. The contractor shall provide a closed-loop, tracking mechanism
to ensure requirements are documented in work control procedures,
implemented, and verified within the database.

The contractor shall develop and implement a web-based tool for KICS
customers to document communication support requirements and obtain work
schedules.

For requirements that cannot or will not be met, the contractor shall
prepare, process, and present waivers and exceptions to provide
justification for approval by the appropriate government authority.

On an as requested basis, the contractor shall provide the government
with status of completed and open requirements to include estimated
hours and/or cost to complete.

### 2.3.3 Reviews

The contractor shall provide support and technical input with respect to
communication systems at the reviews listed in Table 2.1.

  --------------- -------------------------------------------------------
  **FUNCTION**    **REVIEW**

  STS             Flight Hardware Move/Mate Readiness Review

                  S0017, Terminal Count Demonstration Test (TCDT)
                  Pre-Test Briefing

                  S0026, Orbiter Landing

                  S5023, Orbiter Rollover

                  A5214, Orbiter Rollout

                  S0009, Pad Validation

                  S0014, Flight Readiness Firing

                  S0037, LH2/L02 Load Demonstration

                  Payload Interface Test (S07XXX) as applicable

                  Launch Readiness Review (LRR)

                  S0007, Launch Countdown Pre-Test Briefing

                  S0007, Launch Countdown Post-Test Briefing

                  S0007 and S0017 OMI Reviews

  ISS/Payloads    Payload Test as applicable

                  Payload Test OMI Review as applicable

                  Launch Site Support Plans

                  Program Requirement Documentation Review

                  Payload Readiness Review (PRR)

                  Ground Operations Readiness Review (GORR)

  LSPO            Launch Management Coordination Meeting (LMCM)

                  Launch Readiness Review (LRR)

                  Flight Readiness Review (FRR)

  Institutional   Major Moves

                  Emergency Preparedness Plan Annual Review

                  Center Director Annual Holiday Outage Review

                  Facility construction and modification as applicable

                  Institutional reviews and boards as applicable

                  CoF Design Reviews

                  Monthly Financial Review

                  KICS Quarterly Contract Review

  All             Anomaly/investigation reviews as applicable

                  Constraint and Pre-Test reviews as applicable

                  
  --------------- -------------------------------------------------------

**Table 2.1:** Program Reviews

### 2.3.4 Meetings

The contractor shall provide support and technical input with respect to
communication systems at various program and institutional meetings at
KSC including, but not limited to, meetings listed in Table 2.2. The
contractor shall respond to action items identified at meetings.

  --------------- -------------------------------------------------------
  **FUNCTION**    **MEETING**

  STS             Launch Countdown Working Group (LCWG)

                  Launch Commit Criteria Working Group

  ISS/Payloads    Ground Operations Working Group (GOWG)

                  Technical Interchange Meeting (TIM)

                  ICS Status Meeting

                  Monthly Facility IPT

  LSPO            Ground Operations Working Group (GOWG)

                  Technical Interchange Meeting (TIM)

                  Communication and Telemetry Requirements Meeting

  Institutional   Outage Planning Meetings

                  Major Moves

                  Weekly Systems Status Meeting

                  
  --------------- -------------------------------------------------------

**Table 2.2:** Meetings

### 2.3.5 Outage Management

The contractor shall plan and implement communication system and
facility outages at KICS supported facilities. The contractor shall
develop an outage identification, review and customer approval process,
to ensure outages have been properly coordinated and approved by KSC
customers prior to implementation. The contractor shall ensure outages
are scheduled, initiated and recovered during periods of non-critical
program or center processing and shall ensure communication systems
maintenance, update, test, checkout and repair are completed as defined
by requirements in the PRD and section 4.0. The contractor shall recover
from unplanned outages in a manner which limits impacts to critical
center or mission processing operations. For each outage, the contractor
shall maintain a list of impacted systems and approving organizations.
The KICS outage task leader shall ensure all affected parties are
notified when planned outages exceed planned timelines or when unplanned
outages occur.

### 2.3.6 Training

The contractor shall provide trained, knowledgeable, experienced, and
certified personnel for assigned tasks in accordance with Section 8.0.
The contractor shall maintain trained and knowledgeable personnel
through the course of the contract as technology advances and
infrastructure modernization progresses.

The contractor shall maintain a technical reference library, which
contains KICS-developed documentation, drawings, and publications for
customer education and use. The contractor shall provide adequate
training to the government on any new systems, hardware, or software
utilized in support of this contract.

### 2.3.7 Configuration Management

The contractor shall perform configuration management on all assigned
hardware and software. The contractor shall provide configuration
documentation for all communication systems and components operated
under this contract such as, but not limited to: engineering drawings,
circuit path routing, and access control. The contractor shall maintain
the documentation of assigned systems to the "as-built" configuration.
The contractor shall make configuration management data and information
available to the government as requested.

The contractor shall provide a configuration control board and implement
a configuration control process to receive, evaluate, prioritize, track
and implement configuration control within communications systems.

[]{.mark}

### 2.3.8 Security Management

The contractor shall operate a security program in accordance with
governing Agency, Department of Defense (DOD), Department of Homeland
Security, and KSC directives as revised. The contractor shall develop,
update and implement a Security Plan (DRD-M-5), which provides security
planning for all personnel, facility, equipment, and communications
security to assure compliance with, but not limited to, the following:
NFS 1852.204-76, Security Requirements for Unclassified Technology
Information Resources, FAR 52.204-2, Security Requirements, NFS
1852.223-75, Major Breach of Safety or Security, KSC Local Security
Controls, NPG 2810.1, Security of Information Technology, and KSC CIO
policies. The contractor shall submit IT Security Plans for review and
approval by KSC's IT Security Manager. The contractor shall implement IT
specific security in accordance with the requirements of the PWS,
Section 4.0 and 6.0.

The contractor shall ensure personnel have the required PRP and security
clearances for access to controlled facilities and systems at Kennedy
Space Center.

### 2.3.9 Emergency Management

The contractor shall develop, update and implement an Emergency
Preparedness Plan (DRD-M-6) in compliance with JHB 2000, Consolidated
Comprehensive Emergency Management Plan and JDP-KSC-P-3014, Generic
Emergency Procedures Document. The plan shall include the contractor's
assigned communication systems, hardware, software, infrastructure,
equipment, data storage and operations. The contractor shall plan for
and participate in drills and implement the Emergency Preparedness Plan
for declared institutional and customer emergencies.

The contractor shall designate a KICS Emergency Coordinator responsible
for supporting emergency preparedness planning and implementation.

### 2.3.10 Data Management

The contractor shall develop, update and implement a data management
program, which provides for the management, preparation, publication,
control, and distribution of data generated during the performance of
this contract in compliance with NPD 1440.6, NASA Records Management.
The contractor shall develop and maintain data repositories to support
contract requirements including Data Requirements Document (DRD)/Data
Requirements List (DRL) related products. The contractor shall provide
for the handling and control of customer and proprietary data and
software. The contractor shall provide a Data Accession List of
documents produced and maintained for this contract.

The contractor shall develop, update and implement an Export Control
Plan (DRD-M-7). The contractor shall identify an export control focal
point to represent the contractor at the KSC Export Control Working
Group (ECWG). The contractor shall apply for all required export
licenses within 30 days of contract start.

The contractor shall maintain the documentation baseline and ensure all
new data storage (hardcopy and electronic) and KICS work control
information and maintain compatibility with work control management
systems of Shuttle, ISS, Institutional, and Launch Services Program
Office contractors. The contractor shall maintain and integrate all
legacy and historical system documentation data into any new
documentation and workflow process.

The contractor shall maintain existing documentation and all
documentation developed as part of the contract. The contractor shall
provide the library functions to catalog, store (electronic format), and
maintain data. The contractor shall make the data available to the
government as requested.

The contractor shall maintain and operate a repository for engineering
documentation that includes a formal release system. The contractor's
repository and release system shall include basic engineering drawings
and all released revisions, for contractor drawings, vendor drawings,
shop drawings and work orders.

The contractor shall create and provide to the government unrestricted,
on-line access to data stored and produced under this contract. All data
made available to the government under this contract shall be
retrievable, editable, and compatible with government hardware and
software systems. This on-line access capability shall first be made
available at the completion of the phase-in period and then maintained
throughout the duration of the contract.

The contractor shall create, submit for government approval and
implement the communication systems Data Impoundment Plan by the
completion of the phase-in period. The plan shall address data
associated with communication systems that control data access, capture
communication system configuration, and restrict data release to
specified organizations.

## 2.4 Quality Management

The contractor shall ensure the communication systems processes and
procedures provide quality services and products to the government,
continuously improve these products and services, ensure the safety of
its personnel and assets, provide a healthy work environment for its
personnel, provide environmental stewardship of the with respect to the
communication systems at Kennedy Space Center and other assigned sites
under this contract, and ensure customer satisfaction.

The contractor shall develop, maintain, and implement a Quality
Management Plan (DRD-M-8).

The contractor shall comply with existing Consolidated Space Operations
Contract (CSOC) operating procedures, safety variances, Memoranda of
Understanding (MOU), Memoranda of Agreement (MOA), and Associate
Contractor Agreements (ACAs) until modified or cancelled. The contractor
shall obtain government approval on any modifications to or
cancellations of the above listed documents. The contractor shall revise
the existing quality documents within one year of contract start. The
contractor shall develop, update, and implement KICS required plans and
processes.

### 2.4.1 Customer Satisfaction

The contractor shall provide the communication services defined and
described in this PWS so as to ensure the satisfaction of Space Shuttle,
International Space Station (ISS), Launch Services Program Office
(LSPO), Institutional, and future KSC customers while utilizing
continuous improvement methods (Section 2.4.4) to succeed in the dynamic
KSC work environment.

The contractor shall provide customer management support to the
government for all program customers to include, but not limited to:
Shuttle, ISS, LSPO, Institutional customers, and potential future KSC
projects and programs. The support includes, but is not limited to:
participating in internal KSC planning meetings, assisting Center
customers in defining site and program processing requirements, and
documenting site requirements.

### 2.4.2 Quality Assurance

The contractor shall establish, certify and maintain a Quality
Management System (QMS) that, as a minimum, certifies and adheres to the
requirements of ANSI/ISOASQ 9001-2000 American National Standard Quality
Management Systems -- Requirements, and revisions, throughout the
contract duration. The contractor's initial QMS shall become registered
by a Registration Accreditation Board (RAB)-certified third party
registration body within 18 months of the effective date of the
contract. The contractor's full version of the QMS shall be registered
by July 01, 2005 by a Registration Accreditation Board (RAB)-certified
third party registration body. The registration scope shall be the
contractor's quality system scope as defined in the contractor's quality
manual. The QMS procedures, planning, and all other documentation and
data that comprise the QMS shall be made available to NASA for review on
an as-requested basis. Existing quality documents that meet the
requirements of this contract may continue to be used. NASA may perform
any necessary inspections, verifications, and evaluations, to ascertain
compliance to requirements and the adequacy of the implementing
procedures. The contractor shall require major subcontractors (major
subcontractors defined as providing greater than 30% of the KICS
workforce) to demonstrate and maintain ISO 9001-2000 QMS certification
and shall require sub-tier suppliers to demonstrate quality processes to
achieve control of the services and supplies provided. In addition, the
contractor's QMS shall make provisions for the following supplements to
the 9001-2000 elements:

1.  Customer Verification of Subcontracted Product - The contractor
    shall submit procurement documents to the designated NASA
    representative for determination of the need for Government Source
    Inspection (GSI) prior to release of the procurement.

2.  Procurements, which require GSI, shall include the following
    statement, "The Government has the right to inspect any or all of
    the work included in this order at the supplier's plant."

The contractor shall collect and compile evidence derived from empirical
data including, but not limited to: test results, analysis reports,
inspection records, and delivery logs to establish that the products and
services delivered to the government are in compliance with the
requirements and specifications of the KICS contract.

The contractor shall develop, implement and update a process to control
and improve the quality of products and services provided under this
contract. The contractor shall develop a set of parameters with
government concurrence, to be monitored by contractor quality personnel
for the measurement and verification of critical processes that control
key product characteristics. The measurements shall include, but not be
limited to, data on product and service quality, workmanship errors and
rework. The process shall be auditable by the government and documented
by the contractor.

The contractor shall participate in the Government/Industry Data
Exchange Program (GIDEP) and NASA advisory reporting systems in
accordance with NPG 8735.1, Procedure for Exchanging Parts, Materials,
and Safety Problem Data Utilizing the Government-Industry Data Exchange
Program and NASA Advisories.

The contractor shall notify the government of mission critical
hardware/software anomalies and make available all trouble tickets on
said hardware/software. The contractor shall provide the government
status on such problem reports and notification of anomaly correction in
a timely manner.

In the event of a program or center incident or contingency, the
contractor shall support any government investigation and make available
all pertinent documentation.

### 2.4.3 Reliability and Maintainability

Within one year of contract start, the contractor shall develop and
implement a reliability and maintainability program that meets the
requirements of NPD 8720.1, NASA Reliability and Maintainability Program
Policy, and NASA-STD-8729.1, Planning, Developing, and Managing an
Effective Reliability and Maintainability (R&M) Program. The contractor
shall develop and implement a process that ensures the reliability and
maintainability throughout the lifecycle of the communication systems
and equipment for which the contractor is responsible. The process shall
include assessments of reliability and maintainability performance
against baseline allocations; preparation of reliability and safety
analysis assessments and trend analyses; and participation in failure
reviews.

### 2.4.4 Continuous Improvement

The contractor shall develop, update, and implement a continuous
improvement program in accordance with ANSI/ISOASQ 9001-2000 American
National Standard Quality Management Systems -- Requirements.

The contractor shall initiate action, including requesting government
approval, to change requirements that are indicated, by trending and
data analysis, to be unreasonable or unnecessary, and to improve
processes that result in products or services that fail to meet
requirements.

### 2.4.5 Work Documentation and Authorization

By completion of the phase-in period, the contractor shall develop and
implement a work order process that documents, controls, authorizes,
schedules, executes, and reviews all work performed on communication
system hardware, software, and facilities. The contractor's process
shall perform configuration control of work orders, to include work
order publication, revision, and release. The contractor shall ensure
work orders provide detailed instructions for all activities, identify
hazardous activities and associated control areas, track as-built
configuration, and verify approved requirements are satisfied.

### 2.4.6 Foreign Object Debris (FOD) Prevention

The contractor shall ensure its personnel adhere to the KSC FOD
prevention program KHB 5310.1D Reliability and Maintenance Requirements
and FOD prevention program, Ground Operations Plan 5-4).

### 2.4.7 Energy Conservation 

The contractor shall develop and implement an energy conservation
program. The contractor shall, on an as-requested basis, report to the
government on measures taken to reduce energy consumption and provide
quantified or estimated cost savings data. Energy conservation shall not
be applied at the expense of quality and customer support. All new
equipment, where applicable, shall have a high energy efficiency rating.

# 3.0 Safety, Health, and Environmental Stewardship 

NASA has established its safety priorities as follows:

> \(1\) **Safety for the Public**
>
> \(2\) **Safety for Astronauts and Pilots**
>
> \(3\) **Safety for the NASA and Contractor Workforce**
>
> \(4\) **Safety for High-Value Equipment and Property**

The contractor shall assist KSC in reaching its safety goals by ensuring
freedom from those conditions that can cause death, injury, occupational
illness, damage to or loss of equipment or property, or damage to the
environment.

## 3.1 Safety and Occupational Health

The contractor shall develop, implement, and maintain a comprehensive
safety and occupational health program, which ensures the protection of
personnel, property, equipment, and the environment. The contractor
shall submit a Safety and Occupational Health Plan (DRD-SHE-1), which
describes its approach to maintaining the health and welfare of its
employees and assets.

The contractor shall comply with KHB 1710.2, KSC Safety Handbook and all
applicable federal, state, and local government safety laws,
regulations, and policies.

The contractor shall comply with all safety and mission assurance ground
operations requirements of the STS, ISS, and LSPO programs.

The contractor shall comply with the maximum work time rules in
accordance with Section 3.4 of KHB 1710.2, KSC Safety Practices
Handbook. The contractor shall maintain a list of critical positions and
make this list available to the government as requested.

The contractor shall take, or cause to be taken, any other safety, and
occupational health measures the government may reasonably direct.

The contractor shall investigate all work-related incidents, accidents,
and close calls, to the extent necessary to determine their causes and
furnish the government a report in a timely fashion, in such form as the
government may require, of the investigative findings and proposed or
completed corrective actions.

The contractor shall implement any corrective actions directed by the
government.

The contractor shall assist authorized government representatives in
examination of sites or areas where work under this contract is being
performed in order to determine the adequacy of the contractor's safety
and occupational health measures.

The contractor shall obtain government approval on all hazardous
procedures prior to execution.

The contractor shall institute a risk management process for assuring
personnel and property will be protected from injury or harm as a result
of exposure to hazards in accordance with Agency and KSC guidelines,
policies and directives reflected in this section. The risk management
process shall be implemented at contract start and shall provide prompt
and thorough investigation and reporting of accidents or "near misses"
and shall incorporate methods for review, deviations and approvals of
operating procedures.

The contractor shall support, participate and incorporate KSC Super
Safety and Health Day into workforce education, operational planning,
system availability while ensuring contract requirements are met.

### 3.1.1 Voluntary Protection Program

The contractor shall be compliant with the Voluntary Protection Program
(VPP) STAR certification requirements within 24 months after contract
start. The contractor shall demonstrate to the government compliance
with OSHA Star certification requirements in the same format required
for the OSHA Star certification application. The contractor shall
document its progress toward and maintenance of compliance with VPP Star
certification requirements in quarterly Internal Surveillance Reports
(DRD-SHE-2). If the contractor obtains OSHA VPP Star certification, the
contractor shall provide the government with a copy of all reports
submitted to OSHA for the purpose of maintaining Star certification.

### 3.1.2 Systems Safety

The contractor shall develop and implement a process at contract start,
as documented for the identification, mitigation and control of hazards
throughout the complete life cycle (design, development, manufacture,
test, operations, maintenance, and disposal) of the facilities,
equipment and processes for which the contractor is responsible. The
process shall include quantitative or qualitative risk assessments,
hazard analyses, and other analytical methods. The contractor shall
select the type of assessment based on the identified level of risk. The
contractor shall submit all system safety assessments to NASA Safety for
review and approval in a timely fashion.

### 3.1.3 Operations Safety

The contractor shall develop and implement a process in which testing,
operations, and maintenance activities are assessed for hazards. The
process shall identify how personnel and property will be protected from
injury or harm as a result of exposure to these hazards. The process
shall provide for hazardous operation surveillance, hazardous procedure
review, and risk assessments associated with deviations from procedures
or safety and health requirements. The contractor shall document the
assessments and make the assessments available for government review as
requested.

### 3.1.4 Mishap Investigating and Reporting

The contractor shall investigate and report mishaps, in accordance with
NPG 8621.1, NASA Procedures and Guidelines for Mishap Reporting,
Investigating, and Record keeping, NPD 8621.1, NASA Mishap and
Close-Call Reporting, Investigating, and Record Keeping, and KHB 1710.2,
Kennedy Space Center Safety Practices Handbook. The contractor shall
include a human factors assessment, root cause analysis and any
remedial/corrective actions performed in all investigation reports.

The contractor shall immediately notify and promptly report to the
government any accident, incident, or exposure resulting in fatality,
lost-time occupational injury, occupational disease, contamination of
property beyond any stated acceptable limits set forth in the contract
schedule; or property loss of \$25,000 or more, or close call (a
situation or occurrence with no injury, no damage or only minor damage
(less than \$1,000) but possesses the potential to cause any type
mishap, or any injury, damage, or negative mission impact, that may be
of immediate interest to NASA, arising out of work performed under this
contract. The contractor shall provide quarterly reports specifying
lost-time frequency rate, number of lost-time injuries, exposure, and
accident/incident dollar losses as specified in the contract schedule
for work conducted on premises owned or controlled by the government.

The contractor shall develop and implement a call tree with government
contacts for the reporting of a mishap, close call incident, equipment
problem or a system going out of specification. The contractor shall
report incidents and problems within four hours of the occurrence.

The contractor shall provide summary data on mishaps, incidents or close
calls (DRD-SHE-3).

### 3.1.5 Lessons Learned

The contractor shall develop, update and implement a process, to
capture, disseminate, and implement safety and occupational health
lessons learned in accordance with NPG 8621.1, NASA Procedures and
Guidelines for Mishap Reporting, Investigating, and Record keeping, and
NPG 7120.5, NASA Program and Project Management Processes and
Requirements. The contractor shall enter the lessons learned into the
government provided Lessons Learned Information System operated by the
Goddard Space Flight Center (GSFC).

### 3.1.6 Industrial Hygiene

The contractor shall develop, update and implement an industrial hygiene
process in accordance with the requirements of NPG 1820.1, Hearing
Conservation, KHB 1840.1, Industrial Hygiene Handbook, KHB 1820.3, KSC
Hearing Loss Prevention Program, and KHB 1820.4, KSC Respiratory
Protection Program.

## 3.2 Environmental Stewardship

The contractor shall develop and implement an environmental protection
program to ensure the welfare of the KSC environment and of other
locations where work is performed in support of this contract in
accordance with KMI 8800.8, KSC Environmental Management and KHB 8800.6,
KSC Environmental Control Handbook. The contractor shall comply with all
applicable federal, state, and local government environmental laws and
regulations. The contractor shall prepare and submit, to the appropriate
regulatory agency, any and all documentation required in support of this
contract.

The contractor shall support KSC recycling and remediation initiatives.

The contractor shall apply for and maintain all necessary permits
required by Federal, state or local rules and regulations. Permits shall
be submitted through the NASA/KSC Environmental Program Office.

The contractor shall handle all waste streams generated by their
processes in accordance with KHB 8800.7, Waste Management Handbook.

# 4.0 Communications System Services

The contractor shall provide Communications System Services, which
include, but are not limited to system Operations, Sustaining
Engineering, Customer Requirements Tracking, Communications Control,
Maintenance, and Analysis and Assessment. Communication systems deliver
voice, visual imaging and timing communication services and data. The
Communication services provided under this PWS support Operational and
Institutional communications system customers at KSC and NASA occupied
facilities that are listed in attachment J-1 appendix 7.

The operational communication systems provide communication capabilities
for ground processing, testing, launch, and landing (including
contingency landing sites), and expendable launch vehicle activities.
The institutional center-wide communications systems provide services
for all KSC users, including KSC and NASA occupied facilities on CCAFS,
CONUS and TAL.

The contractor shall provide communication system services up to
customer end-equipment interfaces, Customer Owned and Maintained (COAM)
interfaces, and external and other service provider demarcation points
(Attachment J-3). The contractor shall maintain, operate, configure,
de-configure, integrate, de-integrate, implement modifications to,
refurbish communications, decommission obsolete equipment, and dispose
of obsolete system hardware and software listed in attachment J-1
appendix 5.

The contractor shall provide end-to-end traceability for all
communication system requirements and related work. The contractor shall
provide system status on communication system tasks including but not
limited to trouble tickets, in-family work, out-of-family work, missions
and upgrade project tasks. The contractor shall prepare, update, and
provide performance-to-plan and open item status reports for pre-launch
briefings and post-launch and landing reviews.

The contractor shall coordinate and obtain support from other
contractors and government organizations providing services at KSC and
NASA occupied facilities on CCAFS, CONUS and TAL. The contractor shall
track all support requests, both internal and those forwarded to other
contractors or government organizations, for all assigned communication
systems related work.

## 4.1 Communications Systems and Services Activities

The contractor shall provide operations, maintenance, sustaining
engineering, communications control, customer requirements support,
engineering analysis and assessment, and documentation for all KICS
systems.

The contractor shall provide readiness status of KICS systems to
activity review boards that are responsible for mission readiness. The
readiness status shall include, but not be limited to testing results
and status of training, certification, hardware/software and procedures.
DRD-T-1 contains these readiness data requirements.

### 4.1.1 Operations

The contractor shall ensure that all KICS communications systems are
operationally ready for scheduled customer and contractor processing
activities. The contractor shall provide end-to-end communications
configuration, validation, and support. The contractor shall schedule
communication services to accomplish KICS requirements and avoid impact
to operations and administrative activities.

The contractor shall implement a work control process (2.3.1) that
identifies resources, work authorization instructions and task times for
work to be performed on KICS communication services. The work control
process shall be operational at the completion of the phase in period of
the contract. The contractor shall utilize the work control process to
request and offer services from/to other KSC contractors. The contractor
shall develop and follow government approved Standard Practice
Instruction -- Communications Systems Work Control procedures.

The contractor shall support out-of-family work for assigned systems.
Out-of-family work includes changes that affect the system baseline
design and/or system architecture and adds, moves and changes that
require configuration change or engineering. An architecture change is
the addition of new capability, change in system topology, system
modification, or system software change. Out-of-family work require NASA
signature on both a work plan and on the work order, work order
resubmission number, etc. The contractor shall accept NASA direction
from an Integrated Data System (IDS) communications Technical Review
Panel (TRP) consisting of department manager and a NASA branch chief (if
required) and or their designees who review and disposition change
request and assessments (except for fast track and hot track work
orders). The contractor shall activate and validate out-of-family
modifications or new capabilities at the end of installation and prior
to hardware and system turnover operations. The contractor shall
coordinate with the user organization during final activation and
validation.

The contractor shall support in-family work that provides services based
on the as-designed system or fits within established capacities. Changes
can involve for example adding cards to a chassis (but not adding
another chassis to a system). NASA signature is not required. The
contractor shall coordinate with the user organization during final
activation and validation.

The contractor shall complete communications systems installations in
new facilities including make-it-work modifications during joint
occupancy and assume maintenance following acceptance of the facility.
The contractor shall perform integrated testing, if required, after the
installation of non-KICS equipment and systems.

The contractor shall coordinate KICS system outages with the government,
KSC contractors and any affected customers. The contractor shall request
and coordinate all utility and facility services with the appropriate
KSC service contractor.

The contractor shall coordinate and obtain authorization for all new
contractor and new customer equipment radio frequency transmissions from
the KSC Frequency Control Officer Spectrum Manager per the requirements
of KHB 2570.1, KSC Radio Frequency Spectrum Management Handbook. The
contractor shall ensure that all newly purchased equipment is issued a
Radio Frequency Authorization (RFA) by the KSC Frequency Control Officer
Spectrum Manager. The contractor shall ensure that any contractor
assigned equipment replacement item is within the spectrum bandwidth
previously approved for contractor or customer use by the KSC Frequency
Control Officer Spectrum Manager.

### 4.1.2 Maintenance

The contractor shall implement a maintenance program for all
communication system hardware, software, and contractor managed support
equipment. The level of maintenance provided shall ensure the
reliability, cost effectiveness, serviceability, and longevity of the
assigned systems. The contractor shall develop and maintain a Five Year
Maintenance plan (DRD-T-7) to describe planned maintenance activities
and resources required.

The contractor shall maintain the historical communication systems
maintenance and repair data for trending purposes (DRD-T-8).

The contractor shall maintain warranty guarantee and maintenance
contract records for assigned communication systems for any warranty,
guarantee or maintenance contract period. The contractor shall
investigate the failure of any covered hardware or software, and report
findings to the government during the established reviews. The
contractor shall notify the government of actions that void a warranty,
guarantee, or maintenance contract during the established reviews.

### 4.1.3 Sustaining Engineering

The contractor shall provide overall communications systems engineering
and integration services. The contractor shall also support and
coordinate advanced technology development as per 4.1.3.3. The
contractor shall perform sustaining engineering for all communications
systems including software and firmware identified in attachment J-1
appendix 5 to meet the original design intent (i.e., form, fit and
function). The contractor shall document their overall approach for
these tasks in the Sustaining Engineering Plan (DRD-T-2). The contractor
shall perform engineering and task level support to upgrade systems and
equipment performance and to improve safety, reliability,
maintainability, functionality, and cost effectiveness.

The contractor shall provide systems engineering, development
integration, and advanced technology development support for all
assigned communications systems to the demarcation point (Attachment
J-3) with systems and equipment under the responsibility of other KSC
contractors. The contractor shall ensure that no change on the
contractor's side of the interface causes an overall system outage or
degradation on the other side of the interface. The contractor
maintained and updated technical data shall include those documents that
identify each part and its configuration at any level of assembly
required to support KSC activity.

#### 4.1.3.1 Systems Engineering

The contractor shall provide end-to-end communications systems
engineering and service integration. The contractor shall document the
communications system services in a services catalog (DRD-T-3). The
contractor shall manage the configuration of the integrated architecture
baseline. The contractor shall document the current architecture and
planned architecture changes in the Architecture Baseline (DRD-T-4). The
contractor shall provide communications systems/services element
trade-off analysis as defined in (DRD-T-5).

Typical systems engineering functions include:

-   Safety and mission assurance activities

-   Coordination of activities that pertain to KSC communication system
    interfaces with non-KICS systems

-   Tracking work forwarded to non-KICS organizations when applicable to
    communications systems.

-   End-to-end system requirement integration

-   Requirements management, analysis and requirements/design trade
    studies

-   Establishing systems engineering processes

-   Operations and development systems standards support, coordination,
    and control

-   Integrated architecture baseline configuration management and
    planning, including schedule and change control

-   Design analyses, architecture trade-off, and Make or Buy assessments

-   System-level functional designs development

-   Engineering strategies development

-   Service capacity, performance, and life cycle cost forecasting

-   External interface negotiation and design

-   Facilitate and coordinate the commercialization and consolidation of
    services across the contract, consistent with the strategic
    architecture

-   Evaluating and testing commercial off-the-shelf (COTS) software and
    hardware products including development and engineering tools

-   Operations concept development

-   Proactive end-to-end risk analysis management and abatement

-   Conduct design reviews and maintain records for communications
    system projects and out-of-family tasks.

-   Support design reviews for existing and new facilities on KSC and
    NASA occupied areas as assigned.

-   Preliminary and final engineering assessments

#### 4.1.3.2 Development Integration

The contractor shall provide end-to-end technical integration for
communication assets into the KICS architecture and services
infrastructure. These assets may or may not have been developed by the
KICS contractor.

Typical integration functions include:

-   System-level integration

-   System-level verification

-   System-level acceptance testing

-   End-to-end testing

#### 4.1.3.3 Advanced Technology Development

The contractor shall support advanced research and technology
development for potential application in future communications systems.
The results from these efforts shall be documented in Advanced
Technology Development Reports that are defined in (DRD-T-6).

Typical advanced technology development products include:

-   Technology insertion recommendations

-   Technology projects assessments

-   Market research and trade studies

-   Monitor industry forums, trade shows and standards development

### 4.1.4 KICS Communication Control

The contractor shall provide Communication Control functions in support
of KICS communication systems and services. Contractor shall provide a
single customer point of contact for all KICS communication systems and
services. Communication control responsibilities include but are not
limited to screening, logging, triage, assigning-routing, resolution,
and customer feedback. Contractor shall provide Communications Control
services 24 hours per day, 7 days per week.

Contractor responsibilities also include serving as the focal point for
communications scheduling, access to communications facilities and
assets, outage coordination, customer trouble ticket processing and
reporting, coordination with other KSC/CCAFS/ER helpdesks and consoles.

The contractor shall provide communication support services in support
of all operational and institutional communications at KSC including the
KSC LC39, Payloads Area and Industrial Area. Communication support
services at KSC shall support CCAFS, CONUS, Transatlantic Abort Landing
(TAL) sites and Eastern Range (ER) tests as required.

Communications Control services shall meet or exceed performance
standards as listed in Section L.18.3, Attachment C, Table 1.

### 4.1.5 Customer Requirements

The contractor shall provide communication system services up to
customer end-equipment interfaces, Customer Owned and Maintained (COAM)
interfaces, and external and other service provider demarcation points
(Attachment J-3). The communication contractor customers include but are
not limited to resident NASA and contractor users, other government
agency users and transient users.

The contractor shall respond to Customer Service Requests (CSR), Program
Requirements Documents (PRD), NISN Service Requests (NSR), Telephone
Service Requests (TSR), and Automated Support Requirements System (ASRS)
requirements and verify the accuracy of the requirements. Requirements
accuracy includes: first need date, mission related requirements and
technical content. The contractor shall coordinate requirements to
ensure requested service delivery by User Need Date (UND) in advance of
mission contingent arrival.

The contractor shall provide end-to-end tracking and status of all
communication system requirements. The contractor shall provide feedback
to customer on communication system requirements including but not
limited to system status on trouble tickets, in-family work,
out-of-family work, missions and upgrade project tasks. The contractor
shall prepare, update, and provide performance-to-plan and open item
status reports for pre-launch briefings and post-launch and landing
reviews.

The contractor shall provide a uniform requirements acceptance process.
Contractor shall ensure multiple requirements integration to deliver
timely response to all work in process and effective customer
requirements processing across all systems and services.

Customer satisfaction metric in Section L.18.3, Attachment C, Table 1
covers time performance and customer satisfaction for these processes.

### 4.1.6 Analysis and Assessment

The contractor shall perform engineering analyses and assess
communications system impacts to safety, reliability, operability,
scheduling, documentation and logistics as directed by the government.

The contractor shall include in the analyses and assessments as a
minimum:

-   Implementation strategy

-   Proposed coordination with other contractors

-   Effects of proposed design, implementation, and operations on other
    contractors systems and operations

-   Cost estimate

-   Installation and testing requirements

-   Environmental analyses

-   Documentation per existing federal and state regulations

-   Any necessary trade studies

## 4.2 Communications Systems

The contractor shall be responsible for operating, maintaining, and
sustaining an array of communications systems at KSC. These systems
interface with various onsite and offsite contractors, government
organizations, educational institutions, commercial businesses, vehicle,
and payload customers. The contractor shall adhere to the "clear frame"
practice during critical operations. The "clear frame" practice freezes
configuration of all operational communications for periods of up to 72
hours for Shuttle operations and 24 hours for ELV operations. The
contractor shall propose methods over the life of the contract to
minimize the impact of the "clear frame" practice. The following systems
utilize a wide range of government and industry standards to deliver
services to the KSC user community:

-   Voice Communications

-   Visual Imaging and Timing Communication services

-   Transmission

-   Cable Systems

-   Administrative Telephone System

-   Institutional Computer Networks

-   Network IT Security

The contractor shall provide competent staffing to comply with the
"Personnel Support" requirements in each of the respective service areas
as delineated below.

The contractor shall integrate these systems listed above and with other
external systems based at or affiliated with KSC to meet the Center's
communication requirements. A listing of GFP for KSC Communications is
located in attachment J-1 appendix 5.

All communications services listed shall meet or exceed the performance
standards listed in Section L.18.3, Attachment C, Table 1.

### 4.2.1 Voice Communications

The contractor shall provide voice communications services and support
end-to-end configuration and validation to meet operational and
institutional requirements at KSC and the NASA occupied facilities at
the CCAFS, CONUS, and TAL.

The contractor shall also provide voice communications services to the
KSC News Facility and various locations throughout KSC, including, but
not limited to: Point-to-point telephones, commercial audio
communications, conference and Mission Briefing Room audio, Shuttle
forward link and NISN network tail circuits at KSC.

The contractor shall provide voice communications services for Shuttle
launch and landing at contingency landing sites in the continental US
sites and transatlantic sites. The contractor shall also provide voice
communications services at the Shuttle Processing Area (SPA) at the
Dryden Flight Research Facility.

The systems associated with these services include, but are not limited
to the following:

#### 4.2.1.1 Operational Intercommunication System (OIS-D)

ADDRESS/LOCATION: KSC Building M6-138 (CD&SC) and Building K6-900 (LCC)

PERSONNEL SUPPORT: 24 hours x 5 days/week on-site; Weekend call-in.
On-site 24 hours x 7 days/week during major tests, launch, and landings.

FUNCTIONAL DESCRIPTION:

The Digital Operational Intercommunications System (OIS-D) is a fully
digital, multi-channel, voice conferencing communication system. It
consists of two system centers, one in the LC39 area and one in the
Industrial area, with a common channel interface to allow
intercommunication. It supports all KSC test and launch operations
facilities. The major hardware components are the Group Processor
Assembly (GPA), Data Transmission Equipment (DTE), Central Summing
Network (CSN), End Instrument (EI), Technical Control (TC), Record and
Playback Subsystem (RPS) and Offnet Processor Subsystem (OPS). Brief
descriptions of all hardware components follow:

[Group Processor Assembly (GPA) Rack]{.underline} - The GPA is the
principle rack assembly, it provides the interface between the user End
Instruments (EI) and the Central Summing Network (CSN). Each GPA can
support up to 119 EIs, they are installed at each major operational KSC
facility, and they provide the first level of audio summation.

[Data Transmission Equipment (DTE) Rack]{.underline} - The DTE racks are
used to support transmission on fiber between the GPA and CSN for
distances over 50 feet. The equipment converts an electrical T3 to an
optical signal and back to an electrical T3.

[Central Summing Network (CSN)]{.underline} - The CSN performs the
second level voice conferencing, summing all voice contributions from
the GPAs. Each system center has its own CSN. The CSN creates a global
sum of digital audio traffic by successively adding pairs of 512 channel
DS3 inputs until a 512 channel global sum is produced.

[End Instruments (EI)]{.underline} - The EI is an operator controlled,
multichannel, microprocessor-based device that provides the interface to
the GPA. They communicate with the GPA over 19-AWG twisted pair at 130
kbps bipolar bit stream. Descriptions of the six types of instruments
are provided below.

\(1\) 51D - The 51D EI is a multimonitor, 19-inch rack mounted, single
user-8 channel /dual user-4 channel unit for controlled environment
(indoor) use.

\(2\) 52D - The 52D EI is a multimonitor, 19-inch rack mounted, single
user-4 channel /dual user-2 channel unit for controlled environment
(indoor) use.

\(3\) 53D - The 53D EI is functionally equivalent to the 52D, however,
it is contained in a sealed, able to be purged, deep-drawn aluminum
housing for use in hazardous environments. The unit is designed to be
wall mounted or mounted on a portable cart.

\(4\) 55D -- The 55D is a desktop unit with 4 channels and a speaker for
controlled environment (indoor) use.

\(5\) 57D - The 57D is a rack mounted speaker monitor that can be used
with a 51D or 52D unit. The unit is muted when the EI user is
transmitting.

\(6\) 58D - The 58D is a wall mounted speaker monitor that can be used
with a 53D unit, but not in outdoor locations or hazardous environments.

\(7\) 59D - The 59D is a desk-mounted speaker monitor for use in office
areas.

[Technical Control Workstations (Tech Control)]{.underline} - Tech
Control provides overall monitoring and control capability for the OIS-D
system operators. The Intel-based workstations are running UNIX System V
with X Windows as the windowing environment. The machines are linked
together over an Ethernet to the CSNs and OPS.

[Record and Playback Subsystem (RPS)]{.underline} - RPS provides
continuous recording of all channels in OIS-D by combining inputs from
both the LC39 and Industrial Area CSN. Three digital recording units
with two digital recorders in each unit will allow for recording of 1000
channels with 100% redundancy. Analog tape dubbing is provided through a
separate playback recorder and analog cassette decks.

[Offnet Processor Subsystem (OPS)]{.underline} - OPS is a redundant
T1/T3 conferencing voice switch that provides both T1 interfaces out of
OIS-D and individual audio channel interfaces through channel banks.
This provides for off-center communications through both NISN and
Transmission Management System (TMS). The interface is also used to
bring radio-nets into OIS-D. OPS has a T3 interface with the two system
center CSNs and has an input and output capability of 92 T1 links.
Currently 26 channels banks and 38 T1s are being used to provide the
off-site and audio interfaces.

OIS-D consists of 4230 EIs, 57 GPAs, 49 DTE racks, 19 racks of CSN, 10
racks of OPS, 8 racks of RPS, 14 channel banks, 65 chargers and 35
battery banks.

OIS-D is a KSC designed system utilizing both custom and COTS hardware.
Software for the system was written in a mixture of 'C' and Assembly
language, and is in excess of a million lines of code.

UNIQUE REQUIREMENTS:

OIS-D is a criticality 1S rated system meaning that failure of OIS-D to
operate properly during the presence of a hazardous condition could
cause loss of life and or vehicle.

FACILITY DESCRIPTION:

The primary OIS-D facilities are located in Building M6-138 (CD&SC) and
Building K6-900 (LCC) that serve as system centers. GPAs and DTE
equipment are housed in communications rooms located at the LCC, VAB,
OPFs, Pads, PCC, CD&SC, VPF, MPPF, PHSF, HSB, O&C, and SSPF. EIs, in
addition to being located in facilities occupied by GPAs, are also
located at and in CX-J, CX-D, CCF, VABR, Security Headquarters, KSCNF,
Ammonia Boiler Facility, MLPs, EML, CIF, LETF, TCF, SAEF-2, SPOC, HMF,
plus various boxcars and trailers.

#### 4.2.1.2 Quintron Operational Intercommunication System (OIS-Q)

ADDRESS/LOCATION: KSC Building J6-2313 (LACB), SLF facilities
Crawler/Transporter 1 and 2 Dryden Shuttle Processing Area (DFRC SPA)

PERSONNEL SUPPORT: 24 hours x 5 days/week; Weekend call-in 24 x 7 during
major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

The Quintron Digital Operational Intercommunications System (OIS-Q) is a
commercial off the shelf provided by Quintron Systems Incorporated using
their DICES III equipment. OIS-Q is used in locations that have minimal
or unique communication requirements. Each system consists of a
centrally located redundant microprocessor controlled digital switch and
the user instruments are fed by twisted pair cable or multi-mode fiber
optic cable at T1 data rates. OIS-Q has the ability to integrate
telephones, both conventional and point-to-point, paging, radio nets,
and voice conferences.

There are three systems in place at KSC. They are located at the KSC
Shuttle Landing Facility (SLF), Crawler Transporter I and Crawler
Transporter II. The systems consist of 3 system controllers, five
40-channel communication units, thirty-five 10-channel communication
units, and eight T1 channel bank assemblies.

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION:

KSC Building J6-2313 (LACB), SLF facilities, Crawler/Transporter 1 and
2, Dryden Shuttle Processing Area (DFRC SPA)

#### 4.2.1.3 Paging and Area Warning System (P/AWS)

ADDRESS/LOCATION: KSC Building M6-138 (CD&SC), Building K6-900 (LCC)

PERSONNEL SUPPORT: 24 hours x 5 days/week; Weekend call-in 24 hours x 7
days/week during major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

Paging and Area Warning System (P/AWS) - The Kennedy Space Center Paging
and Area Warning System is a center wide system designed to provide
emergency, operational and administrative announcements to KSC
Personnel. The system also provides a series of warning signals for
various emergency conditions. The Area Warning signal is used to precede
evacuation instructions and/or emergency directives. The Weather Warning
Signal precedes weather status announcements. Along with the audio
announcements, the P/AWS provides flashing beacon and strobe lights in
high noise areas.

The P/AWS is controlled from two identical control systems, one located
in the LCC and the other in the CD&SC. Each serves its respective area.
Paging panels are located throughout the LCC and other control areas
throughout KSC. All panels are wired to their associated control system.
Each control system feeds the paging zones in its respective area. The
LCC system feeds all of the LC-39 area, while the CD&SC System feeds the
KSC Industrial Area. The two systems are linked together to facilitate
all area paging.

Each paging area (building/facility) has a subsystem for its own audio
distribution and warning lights (if equipped). The associated P/AWS
Control System interfaces to these local audio distribution subsystems
through a standardized P/AWS interface called a Control Tray. The audio
distribution system takes audio and control signals from the control
tray, and distributes them to the speaker networks with one or more
power amplifiers. The control tray offers audio feedback and control
status back to the control system.

The hazardous operational areas of KSC are required to have redundant
P/AWS systems. Such areas will have identical redundant paging networks.
Some of these areas have reserve power systems as well. The system
consists of 50 warning beacons, over 300 power amplifiers, and over 3000
speakers located throughout KSC. P/AWS is a KSC designed system
utilizing both custom and COTS hardware. Software for the system was
written in a mixture of 'C' and Assembly language.

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION:

The primary Paging facilities are the LCC and CD&SC which house the
redundant digital switches P/AWS is in approximately 150 buildings and
facilities across KSC.

#### 4.2.1.4 Radio Systems

ADDRESS/LOCATION: KSC Building M6-138 (CD&SC), 500' Weather Tower, SLF,
MARGO, CM&S

PERSONNEL SUPPORT: 24 hours x 5 days/week; Weekend call-in 24 hours x 7
days/week during major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

The KSC Radio Systems are composed of handheld and mobile transceivers
with associated fixed base stations and remote control units. There are
two different systems in place, an analog conventional system and a
digital trunked system. The contractor shall operate and maintain both
systems. At no time shall more than 3% of the users be required to keep
both a conventional and trunked radio in order to be in communication
with all the parties to which they must communicate.

The following describes the analog system: There are 20 networks used in
support of specific operational tasks associated with Shuttle and
Payload processing, another 8 special networks for SLF Air Ground,
Ground Control, and Crawler Transporter operations. Additionally, there
are 27 support networks to provide for such functions as security, fire,
medical, safety, and base support and maintenance operations. There is
also a radio paging system consisting of voice and numeric radio pagers,
a paging encoder and a paging transmitter.

The operational networks consists of transmitters located at 500 foot
weather tower north of VAB and receivers located on 300 foot weather
tower at building M6-791, approximately 8 miles south. In addition, the
majority of these networks have additional receivers located at the VAB
and connect to the network via Spectra-TAC combiners. All networks are
interconnected via wire lines and audio bridges and are accessed through
tone remote control units and are interfaced to the OIS systems through
tone interfaces. Engineering, operations and repair of all base stations
and audio interfaces are the responsibility of this contract.

Overall the system consists of 43 Base stations, 270 remotes, and
approximately 3000 mobiles and portables.

The following describes the trunked system:

The system is a Motorola Smartzone 3.0 system with both a simulcast site
and four non-simulcast sites. The simulcast site consists of
two-transceivers at Kennedy Space Center, one on the 500 ft weather
tower in the LC-39 area, and one on the radio shop tower in the
Industrial Area. The non-simulcast sites are at Margo, Shilo, and at
PAFB, and CCAFS. The Air Force also has consoles, radios, base stations,
and audio interfaces.

In addition to the equipment associated with a typical trunked system,
KSC has 16 interfaces to allow audio cross-patching between conventional
radio nets and trunked talk groups (using BIMs), and 56 interfaces to
allow audio cross patching between OIS channels and trunked talk groups.
Each OIS-to-talkgroup interface is achieved in part via a Radio Control
Panel (RCP.) This arrangement appears to the trunked radio system as if
there is a console for every OIS-to-talkgroup patch, and makes KSC very
atypical among users of trunked radio systems.

There are three locations on KSC that contain consoles: the LCC contains
6 consoles, the CD&SC contains one console, and the CIF contains one
console.

There are approximately 1453 portables, 568 mobiles, and 25 base station
radios that the contractor must track, program, and maintain.

While the Air Force maintains the equipment at PAFB and CCAFS, this
contractor shall maintain the KSC equipment and the shared equipment,
and serve as integrator and system engineer of the entire system.

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION:

KSC Building M6-138 (CD&SC), 500' Weather Tower, SLF, MARGO, CM&S

#### 4.2.1.5 Audio Distribution System

ADDRESS/LOCATION: KSC Building M6-138 (CD&SC), Building K6-900 (LCC),
VABR, KSC News Facility, and Banana River Repeater

PERSONNEL SUPPORT: 24 hours x 5 days/week; Weekend call-in 24 hours x 7
days/week during major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

This system consists of 4-wire / 2-wire audio bridges used to distribute
mostly non-OIS-D circuits to required operator locations, line
conditioning equipment (amplifiers, attenuators, filters, transformers,
etc.) and signaling and supervision equipment (direct line service
units) for point-to-point telephones.

The audio system also includes a T3C carrier equipped with one M13
multiplexer with a capability of up to 28 T1 circuits between the LCC
and the CD&SC. The 12 T1s in use support individual audio circuits as
well as OIS-D Ethernet traffic.

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION:

KSC Building M6-138 (CD&SC), Building K6-900 (LCC), VABR, KSC News
Facility, and Banana River Repeater

#### 4.2.1.6 Voice Distribution Management System (VDMS)

ADDRESS/LOCATION: KSC Building M6-138 (CD&SC), Building K6-900 (LCC),
Building 1193 (VABR), MILA, Building 355 (O&C), Building 360 (CIF), SLF,
Building (VAB), CCAFS XY, Building 60680 Hangar AE and Hangar L

PERSONNEL SUPPORT: 24 hours x 5 days/week; Weekend call-in 24 hours x 7
days/week during major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

The Voice Distribution Management System (VDMS) is a multinodal,
multiaggregate multiplexer system for local routing of communication
signals in the KSC vicinity. The system routes over 300 operational
voice and data circuits within the various sites at KSC, CCAFS, MILA and
other locations. The VDMS is the primary interface between the KSC OIS-D
System and the NISN Interface which routes KSC circuits to the various
other NASA Centers.

The System is comprised of General DataComm (GDC) Megamux Transport
Management System Multiplexers and Fibermux Magnum 100 Mbit per second
fiber optic multiplexers. The system is located at the CD&SC, with
multiplexers throughout the primary communications locations at KSC and
CCAFS. The VDMS is monitored by system control computers, which
automatically monitor system performance. These computers also control
the system. The TMS and Magnum systems are designed to be highly
reliable, and will automatically reroute circuits around system failures
to the full extent possible. This auto routing feature is essential due
to the critical nature of the VDMS function. The network consists of
approximately twenty GDC multiplexers fed by nine Fibermux nodes on
three 100 Mbit/sec backbone loops.

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION:

CD&SC, LCC, VABR, MILA, O&C, CIF, SLF, VAB, CCAFS XY, Hangar AE and
Hangar L

#### 4.2.1.7 Astrocomm System

ADDRESS/LOCATION: Building K6-900 (LCC), CD&SC

PERSONNEL SUPPORT: Staffed as required; Weekend call-in 24 hours x 7
days/week during major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

The Shuttle Astrocomm system provides interconnection of five Orbiter
on-board voice circuits to the LCC control room consoles and OIS-D. Two
independent intercommunication circuits are tied directly from the LCC
to the Orbiter via umbilical cables. Two independent air-to-ground (A/G)
full-duplex, S-band radio circuits are via the MILA Unified S-Band (USB)
Spaceflight and Tracking and Data Network (STDN) Station, and one A/G
half-duplex, ultra-high frequency (UHF) radio circuit is via the MILA
USB STDN Station.

UNIQUE REQUIREMENTS:

Astrocomm is a criticality 1S rated system meaning that failure of
Astrocomm system to operate properly during the presence of a hazardous
condition could cause loss of life and or vehicle.

FACILITY DESCRIPTION:

LCC, CD&SC, Pad A, Pad B, OPF 1, 2, 3

#### 4.2.1.8 Voice Recording System

ADDRESS/LOCATION: KSC Building M6-138 (CD&SC),

PERSONNEL SUPPORT: 24 hours x 5 days/week; Weekend call-in 24 hours x 7
days/week during major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

The Voice recording system is a central audio recording facility used to
record Shuttle OIS circuits and other operational audio circuits such as
radio nets, paging announcements and special audio circuits. The system
has the capability of recording 240 circuits on two Dictaphone 9000
recorders and to produce copies on cassette for operational analysis. In
addition there are 3 20-channel recorders and 1 20-channel recorder to
support the 2 crawler transporters and the Transportable Communication
System (TCS).

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION: KSC Building M6-138 (CD&SC)

#### 4.2.1.9 Public Affairs Audio Systems

ADDRESS/LOCATION: KSC News Facility

PERSONNEL SUPPORT: 8 hours x 5 days/week and as required for special
events

FUNCTIONAL DESCRIPTION:

Audio support, consisting of audio signal amplification, transmission,
conditioning, switching, and distribution is provided by fixed equipment
in the KSC news facility and from portable systems. Audio support is
provided for events such as Shuttle launches, landings, and rollouts;
astronaut arrivals; unmanned launches; Air Force launches; press
briefings; NASA briefings; and other special events.

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION:

Banana Creek VIP area, West Causeway area, East Causeway area, Static
Test Road, North Kennedy Parkway, Banana Creek Astronaut Dependents
area, and the Mid-field Park Site.

### 4.2.2 Visual Imaging and Timing Communications Services

The contractor shall provide visual imaging and timing communications
services and support end-to-end configuration and validation to meet
operational and institutional requirements at KSC and the NASA occupied
facilities at the CCAFS.

The systems associated with these services include but are not limited
to the following:

#### 4.2.2.1 Operational Television (OTV)

ADDRESS/LOCATION: Operational Television Control Center; LCC

PERSONNEL SUPPORT: 24 hours x 5 days/week; Weekend call-in 24 hours x 7
days/week during major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

The Operational Television (OTV) system is a combination of analog and
digital systems. The digital systems provide a Unified Control System
(UCS) using Serial Digital Interface (SDI) while the analog camera,
routing and control system to for the implementation of a closed circuit
surveillance system.

Video cameras mounted in protective housings on pan and tilt units
throughout the pad sites are remotely operated from Room 1P2 in the LCC.
There are also cameras in the VAB and in the OPF's. An analog video
switcher in the LCC allows for the input of 192 cameras to be sent out
to any (or all) of 512 output destinations. Also in the LCC are
recording decks, timing equipment for time registration on the video,
and all other remote camera controls. There are remote controls for the
video switcher assigned outputs located in the Headquarters Building and
in the CIF Building.

Approximately 75 Video Cameras and their associated pan and tilt
apparatus are connected per pad to the PTCR via the NASA designed TV-39
cables. The new digital system uses a new fiber optic and copper cable
assembly for this purpose and will send signals through the PTCR
directly to 1P2. In the PTCR, the Camera Control Unit dissects the TV-39
signals, separating control from video. Baseband video signals are
multiplexed onto fiber optic cables for transmission back to the
television control center. In the LCC, the video is demodulated from the
carrier frequencies amplified and fed into the Grass Valley Video
Switcher, and directly fed to over 500 monitors and test locations. The
switch is controlled in the LCC. The switch has a per channel bandwidth
of 8 MHz and is expandable to 512 in by 512 out. Approximately five
channels of the switcher or output are fed to BCDS for general
distribution. Particular camera signals are sent to particular users via
fiber using PCO E/O And O/E transmitters and receivers.

UNIQUE REQUIREMENTS:

The operational television system acquisition instruments (cameras and
Pan and Tilts) are required to be environmentally housed for long term
exposure to the elements associated with shuttle blasts and year round
operation in the Florida climate

FACILITY DESCRIPTION:

LCC, Bldg. K-6-900, Rm.1P2. Launch Control Rooms 1-4, LC-39 Pads 39 A
and B. Vehicle Assembly Bldg, K6-848 and OPF 1, 2, and 3.

#### 4.2.2.2 KSC Public Affairs Television (KSCTV)

ADDRESS/LOCATION: KSC Press Site, Television Control Facility Bldg.
K7-1205

PERSONNEL SUPPORT: 16 hours x 5 days/week, exceptions during NASA events

FUNCTIONAL DESCRIPTION:

During NASA missions, this television signal consists of live, high
quality, continuous, audio and video coverage of launch and landing,
unclassified downlink information, news conferences, and other events as
available, in response to the documentary, engineering, and Shuttle
television requirements for public release. The system at the Press Site
provides the technical operations for both broadcast quality audio and
video programming.

During launch, landing and other major events, primary sources used to
create NASA Select television are individually distributed live at the
originating location for use by media creating independent programming.
Unedited action views from each camera are replayed on NASA Select
shortly after the event. NASA Select is originated at KSC, JSC, or
ARC/DRFR in order to provide the best coverage of the mission and is
made available at participating NASA Centers, either as real time or
near real time delayed broadcasts.

The KSC Press Site provides a centralized location for media personnel
as assemble to interface with the KSC TV system. Included at the Press
Site is the KSC News Facility, the PAO Dome, the Press Corp. Grandstands
and the Joint Industry Press Release Trailer. The major networks also
have permanent facilities on the LC39 Press Site.

The Press Site has provisions for direct video feed distribution of the
NASA remote cameras. There are 19 distribution boxes located around the
Press Site with 24 isolated video outputs and 1 RF feed which includes
the local broadcast channels.

In addition to these feeds there are also four small stump boxes, each
providing five NASA Select baseband feeds and five RF signal feeds.
There are 18 positions in the grandstands with feeds of baseband NASA
Select, RF signals and NASA Select Audio. A total of 52 RF cable drops
are provided in the stump boxes.

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION:

KSC Press Site, Television Control Facility Bldg. K7-1205

#### 4.2.2.3 Payloads Operational Video Systems

ADDRESS/LOCATION: Operations Control, O&C, M7-355, and SSPF

PERSONNEL SUPPORT: 8 hours x 5 days/week; Weekend call-in and as
required for major processing events

FUNCTIONAL DESCRIPTION:

The Payloads Operational Video System provides visual information
distribu­tion between the several payloads handling facilities including,
the Operations and Checkout (O&C) Bldg, the Vertical Processing Facility
(VPF), the Payload Handling and Safing Facility (PHSF), and the
Spacecraft Assembly and Encapsulation Facility II (SAEF II). The
Payloads video system is designed to provide for a central rout­ing
center (O&C) which will distribute video information from the various
facilities to various user groups, safety, and security personnel,
located throughout KSC. Applicable functional subsystems for the payload
closed circuit television system are black and white cameras, remote
controlled pan and tilt units, monitors, O&C routing switcher,
distribution, and synchronization, video recording. The O&C video
operations act as the control center for the Payloads Operational Video
Sub-systems. The heart of the O&C video system is a 128 x 400 routing
switcher. This system is designed for maximum versatility in providing
different payload test conductors and service personnel visual
information at different stages of in-process testing and to more than
one payload customer at one time.

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION:

O&C, SSPF, M7-1061, M7-355; VPF, M7-1469; SAEFII, M7-1210; PHSF, M7-1354

#### 4.2.2.4 Broadband Communications Distribution System (BCDS)

ADDRESS/LOCATION: North Head End, LCC, Bldg. K6-900 South Head End, and
CIF Bldg. M6-342

PERSONNEL SUPPORT: 8 hours x 5 days/week; Weekend call-in and as
required during special events

FUNCTIONAL DESCRIPTION:

Broadband Communications Distribution System (BCDS) is a coaxial cable,
Radio Frequency (RF), distribution system. Using frequency division
multiplexing, it assigns radio channels over the coaxial cable for
specific user needs and information allocation. It provides for the
distribution of composite video and provides a two-way path for data
communications as a Local Area Network (LAN).

There are two interconnected BCDS systems: LAN-A (Industrial Area) and
LAN-C (LC39 Area). LAN-C serves the following buildings: VABR, MFF, OSB,
VAB, LCC and the PCC. The headend for LAN-C is in the VABR. LAN-A serves
the Industrial Area. The headend for LAN A is the CIF Building.

The basic function of the broadband (LAN-C) system is to provide local
organization and off-air television stations to different users. It also
is the transmission media for multiple data channels that are
non-critical to launch operations.

The broadband systems utilize .875" coaxial cable to carry RF signals
that originate in the VABR. Origination is accomplished using inputs
from local off-air antennas, satellite dishes, and outputs from a Grass
Valley video switcher located in the LC, O&C and SSPF. Signals from the
video switcher and the satellite receivers are modulated using DX
Communications, Inc., television modulators. Local off-air channels are
processed using Jerrold processors. The local origination, satellite,
and local off-air channels use the outbound 150 MHz to 450 MHz
bandwidth. The broadband systems also use C-Cor mid split distribution
amplifiers. The 5 MHz - 112 MHz bandwidth is used for inbound data
channels.

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION

North Headend, LCC, Bldg. K-6-900. South Headend, CIF Bldg. M6-342. All
major facilities in the both the Industrial Area and LC39 Area.

#### 4.2.2.5 Timing & Countdown (T&CD)

ADDRESS/LOCATION: Major KSC facilities

PERSONNEL SUPPORT: 8 hours x 5 days/week.

FUNCTIONAL DESCRIPTION:

The T&CD systems are operated and maintained through a Joint Services
Contracts (F08650-94-C-001) with the Air Force, however, the contractor
shall be responsible for sustaining engineering. Timing and Countdown
(T&CD) signals are generated and distributed from two Central Timing
Stations (LCC and CIF) to all areas of KSC and systems as needed (LPS,
OTV, photography, transmission systems, etc). Timing reference signals
are distributed on a continuous basis while countdown signals are
provided as needed for center program and institutional customer
support. Each Central Timing Station consists of 16 equipment racks,
operational consoles with timing management computers, test equipment
and bench repair stations. Additional distribution/signal conditioning
equipment is found throughout KSC in Communication rooms (ex. SSPF 4,
and O&C 3 dedicated racks). Also, over 400 T&CD displays are distributed
over KSC.

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION: Major KSC facilities

#### 4.2.2.6 Photo Services

The contractor shall provide photo services for all of KSC, including
but not limited to, retirements, awards, special PAO events, KARS
picnics and other events. There are services in support of Operations
and services that have End Products.

##### **4.2.2.6.1 Operations**

The contractor shall provide motion picture, still photographic and
video products and services. This includes support to institutional and
engineering requirements. The contractor shall develop and maintain the
Photographic Acquisition Distribution Document (PADD) that documents how
the contractor will meet each photographic program requirement.

The contractor shall provide support of the Photo Optical Control
Systems (POCS), Set-ups (F-1), Retrieval and Metric.

###### 4.2.2.6.1.1 Photo Optical Control Systems (POCS)

ADDRESS/LOCATION: Pads, PCC, SLF, and 500' Weather Tower

PERSONNEL SUPPORT: 8 hours x 5 days/week.

FUNCTIONAL DESCRIPTION:

POCS is operated and maintained through a Joint Services Contracts
(F08606-92-C-001) with the Air Force, however, the contractor shall be
responsible for sustaining engineering. The Photo Optical Control System
(POCS) is used to control all Pad, SLF and remote unmanned cameras used
for Shuttle Launch and Landings. POCS is a UNIX computer based system
POCS provides full redundancy, camera function control and returns
camera status to console operators. POCS also provides RF signals to
start remote cameras. The cameras are a mixture of Mitchell, Milliken,
and Photosonic motion picture cameras. They are primarily 35 and 16mm
but do include 70mm Photosonics. The still cameras are composed of
Hasselblads, Hulchers, and Nikons. There are 35mm and 70mm. The motion
picture cameras run in the operational range 3fps for fueling cameras to
400 fps on the perimeter. POCS tech control consoles (8) are located at
the PCC along with 4 racks of central computer and fiber optical
transmission equipment. Additional equipment is located at each Pad and
SLF. Every camera site/location contains fiber optic mux/demux and
distribution equipment. POCS currently has enough end-item hardware to
control 180 cameras at any one time. The POCS requires computer
operational set-up per the Photographic Acquisition Distribution
Document (PADD).

UNIQUE REQUIREMENTS:

The photo system acquisition instruments are required to be
environmentally housed for long term exposure to the elements associated
with shuttle blasts and year round operation in the Florida climate. The
POCS requires computer operational set-up per the Photographic
Acquisition Distribution Document (PADD).

FACILITY DESCRIPTION:

Building 1605, CCAFS, LC-39 Pads 39 A and B. KSC Headquarters Building,
PCC room 3062.

##### **4.2.2.6.2 End Products**

The contractor shall provide Still Imaging in both the film and digital
formats and Motion Picture in the film format. The contractor shall also
provide film-to-tape transfer.

Institutional products primarily include, processing of negative film,
8x10, 11x14 and 16x20 color prints and digital photographic still
products. The services include, on-call photographers and videographers,
optics and photo equipment repair, video presentation productions and
digital image services including scanning and digital image manipulation
and photo CD recording. The Contractor shall maintain the official NASA
KSC motion picture and still film photographic archives. The contractor
shall maintain the PAO photo and video archives located at the Press
Site.

The Contractor shall provide visual imaging instrumentation for
identified Shuttle tracking sites for both metric and manual tracking
mounts, including motion picture film configuration and retrieval.

The contractor shall provide motion picture and still photographic
chemical processing to meet programmatic and institutional requirements.
Chemical photo processing shall be performed external to KSC property.

### 4.2.3 Transmission System

The contractor shall provide video, voice and data transmission services
and support end-to-end configuration and validation to meet operational
and institutional requirements at KSC and the NASA occupied facilities
at the CCAFS. The systems associated with these services include but are
not limited to the following:

#### 4.2.3.1 T-Carrier/SONET Multiplex System

ADDRESS/LOCATION: All Areas of KSC and CCAFS Hangars AE, AO, L, AF,

> and Building EO.

PERSONNEL SUPPORT: 16 hours x 5 days/week; Weekend call-in

24 x 7 during major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

The T-Carrier/SONET backbone utilizes NASA-procured SONET OC48, SONET
OC3, and M13. The system provides OC-12, OC-3, DS3, and DS1 connectivity
between major facilities at the Kennedy Space Center and CCAFS.
Uninterruptible Power Supplies (UPS) are required at all M13 and SONET
multiplexer locations. Additionally, office repeaters are installed at
all multiplexer locations to improve signal quality at the multiplexer.
CSU/Data Service Unit (DSU) are also supplied and maintained by the
communications contractor. High Bit Rate Digital Subscriber Line (HDSL).

The system consists of GFE fiber optic Multiplexers at 26 locations at
KSC and 5 locations at CCAFS. The existing Integrated Digital Network
Exchange (IDNX) T1 network has been expanded by four nodes; a total of
ten nodes now exist to provide DS-O service.

SONET OC-3 multiplexers are located at the CD&SC, VABR, O&C, SSPF, and
PSCN. SONET OC-48 multiplexers are in CDSC, VABR, SSPF, LCC, and Pads A
and B. Equipment uses UPS at all locations.

Alarm monitoring is provided via the Remote Monitor and Alarm System.

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION:

All Areas of KSC and CCAFS Hangars AE, AO, L, AF, and Building EO.

#### 4.2.3.2 Asynchronous Transfer Mode (ATM) Transmission System (ATXS)

ADDRESS/LOCATION: KSC LC39, KSC Building M6-138 (CD&SC)

PERSONNEL SUPPORT: 16 hours x 5 days/week; Weekend call-in

> 24 hours x 7 days/week during major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

The Asynchronous Transfer Mode (ATM) Transmission System (ATXS) is a
switch network expanded with four 10Gbps backbone switches and 20
facility switches. The ATXS serves as the KSC wide backbone for ATM
communications.

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION: KSC LC39 and Industrial Areas

#### 4.2.3.3 Fiber Optic Systems

ADDRESS/LOCATION: All areas of KSC

PERSONNEL SUPPORT: 16 hours x 5 days/week; Weekend call-in

> 24 hours x 7 days/week during major tests, launch, and landings

FUNCTIONAL DESCRIPTION:

Fiber optic systems use both multi-mode and single-mode fibers for
system connections. Included in this category are: the wideband fiber
optic transmission system, frequency division data multiplexers,
wavelength division multiplexers, the remote monitor and alarm system,
high data rate transmission equipment (50 Mbps), and the S-Band uplink
monitor (which allows verification of Orbiter uplink signals).

The Fiber Optic Transmission System transmits RS-170 or NTSC color video
signal, an analog signal within a 12-megahertz bandwidth, or
asynchronous digital data up to 8 Mb/s No Return Zero-Level (NRZ-L)
depending on application. The Fiber Optic Transmission System provides a
balanced 124-ohm or unbalanced 75-ohm electrical interface for the
optical transmission of video, analog, or digital data signals over a
single fiber. The system processes a 1-volt input signal between 10 Hz
and 10 MHz and transmits it optically at either 1300 or 1550 nanometers
via Injection Laser Diode (ILD) or Light Emitting Diodes (LED) to the
receive location where the signal is restored to the original electrical
input signal. ILD transmitters are used in conjunction with optical
dividers to create multipoint circuits.

The frequency division data multiplexer can accommodate eight channels
(four channels from 0 to 128 Kbps and four channels from 0 to 512 Kbps).
Asynchronous data, either balanced or unbalanced can be supported at any
data rate within the range using RS-422 voltage levels or a one-volt
peak-to-peak variant. The aggregate output of the Multiplexer is
transported via the fiber optic wideband transmission system.

The Wavelength Division Multiplexer (WDM) equipment doubles the capacity
of the existing fiber optics cable plant. WDMs are installed at
facilities throughout KSC to enhance the optical fiber's capacity. The
WDMs multiplex signals at 1300 and 1500 nm. WDMs are primarily used with
the wideband fiber optic transmission system.

The Combined Data/Video Switch (CDVS) is a dual 100 x 100 switcher
located in the CD&SC. The switch is used to distribute data and video
signals associated with KSC payloads processing. An additional 30 x 30
matrix is used as the KSC off-site routing switch in support of shuttle
processing, launch and landing video. The CDVS has a 30 MHz bandwidth.

The fiber optic wideband transmission system has more than 1200
transmitter/receiver pairs that service more than 35 facilities on KSC
and CCAFS. At present, approximately eight facilities are equipped with
frequency division data multiplexers. Two full duplex 50-Mbps data links
exists between buildings (O&C and OPFs 1 and 2 and between the O&C and
OPF-3). The S-Band Uplink Monitor transmits a 2GHz analog signal between
Pads A and B and the OPFs. The system utilizes single mode lasers and
2X2 optical couplers. Fiber optic transmission for short distances
include RS-250-B short haul video, SDI Video, and SDTI Video. Included
are also point-to-point variable rate telemetry circuits on KSC and
CCAFS.

The remote monitor and alarm system allows remote monitoring of several
fiber optic based transmission systems (T-Carrier/SONET, Wideband Fiber
Optic Transmission System, and the Frequency Division Data
Multiplexers). The central collection point is located in the CD&SC.
Approximately 41 remote monitored locations on KSC.

UNIQUE REQUIREMENTS: 1550 nm transmission on 50/125 um

> multimode fiber

FACILITY DESCRIPTION: All areas of KSC

### 4.2.4 Cable Systems

ADDRESS/LOCATION: All areas of KSC

PERSONNEL SUPPORT: 16 hours X 5 days/week, Additional support as
required by schedule

Functional Description:

The contractor shall provide Cable System services including underground
location capabilities, trenching and digging, and support end-to-end
configuration and validation to meet operational and institutional
requirements at KSC and their interfaces to NASA occupied facilities at
the CCAFS.

The contractor shall provide Outside Plant services in support of
operational and institutional requirements at KSC. These services shall
include technical and management expertise for outside plant cable: 19,
22, 24 gauge copper twisted pair, 16 gauge twinax, multimode/singlemode
fiber-optic cable and BCDS hard-line coax. Also included are Unique
launch pad cabling, unique systems cabling, and hard wired Launch
Control Complex (LCC) to Pad vehicle safing cable systems that run from
MDF to MDF through the Communications Manholes.

The contractor shall provide Outside Plant services in support of
operational and institutional requirements at KSC. These services shall
include technical and management expertise for the Communications
Pathways including communications manhole and conduit systems,
Repeaters, CXTs (Cross Connect Terminals), TTCs (Telephone Terminal
Cabinets), MDFs (Main Distribution Frames), FOTs (Fiber Optic Terminals)
and cable trays.

The contractor shall provide Telecom services in support of operational
and institutional requirements at KSC. These services shall include
technical and management expertise for: facility premise wiring from the
Frame to the Customer Face Plate (CFP), Frame cross connects, TTC cross
connects, Circuit design and installation.

The contractor shall provide Test Board support at the CDSC during major
KSC and CCAFS tests and hazardous operations; 7 day, 24 hour support is
required on some tests. Test Board support is also required to support
day-to-data telecom activities.

The systems associated with these services include but are not limited
to the following:

500,000+ Various gauge copper twisted-pair cables, 1,000+ Various gauge
twin-axial cables, 3,000+ Multi-mode and single-mode fiber optic cables,
3000+ Backbone and distribution coaxial cables, 107+ Main Distribution
Frame cross connects, 1700+ Telephone Terminal Cabinet cross connects,
488+ Manholes and associated conduit systems, 42+ Cathode Protection
Rectifiers, 22+ Air Dryers, Main Distribution Frame (MDF) to MDF through
the Communications Manhole System, Intermediate Distribution Frames,
Launch Complex (LC)-39 pad and systems cables, Launch Control Complex
(LCC) to LC-39 Vehicle Safing cables, Repeaters, Cross Connect
Terminals, Telephone Terminal Cabinets, Facility cable trays (inside and
outside), Main Distribution Frames, Fiber Optic Terminals, Wideband
Terminals, Cable Records Management -- Circuit Assignment Management
System (CAMS), Facility premise wiring, Copper cable plant Test Board,
and Flow Meter Panels.

UNIQUE REQUIREMENTS: Clear Frame and safing cables

FACILITY DESCRIPTION: All areas of KSC.

### 4.2.5 Administrative Telephones

The performance period for this section begins during the first quarter
of FY05.

The contractor shall provide the Operation, Administration and
Maintenance (OA&M) of administrative telephone system in support of all
KSC residents. There are approximately 17,500 instruments and/or ports
in approximately 275 buildings associated with this service agreement.

The contractor shall provide telephone services 24 hours a day, 7 days a
week. The contractor shall provide end-to-end support for adds, moves,
and changes which average 5000/yr. One complete station work order
action constitutes an add, move, and/or change. The service provided and
work performed shall be in accordance with Industry (BellCore)
standards.

The contractor shall provide operator services including but not limited
to Monday through Friday during expanded duty hours 6:00 a.m. to 6:00
p.m. The operators shall processing international calls, collect calls,
conference calls, other operator-assisted calls, maintain current
directory assistance information and log information on billable calls.

The contractor shall provide Switch, Installation, and operator
personnel during operations including but not limited to Shuttle
launches (L-12 to L+2 hours), Shuttle landings (L-4 to L+2 hours) and
ELV launches (L-4 hours to L+2 hours).

The contractor shall employ telephone engineering and operations
personnel proficient in Voice over IP (VoIP) technology, including but
not limited to, VoIP phones, associated call managers and gateway
systems.

The VoIP systems interface to the KSC Institutional Network and the
legacy KSC Administrative Telephone System.

#### 4.2.5.1 Telephone System

ADDRESS/LOCATION: All areas of KSC

PERSONNEL SUPPORT: 8 hours X 5 days/week, off hour call-in, Additional
support as required by schedule

FUNCTIONAL DESCRIPTION:

The Administrative Phone System is a Siemens EWSD Class 5 Central Office
Host Switch (located in M6 138 (CD&SC) Room 128) with Remotes located in
the major KSC facilities. The switch has all of the features and
functionality of a Class 5 CO including CLASS, SS7 and ISDN. The system
has an integrated voice mail system, a conference bridge, a SecureLogix
Telephone Firewall and a Multi Port Conferencing Unit for ISDN Video.
The system integrates with an E-911 switch (O&M included in this
contract) to provide PSAP (Public Safety Answering Point) services to
KSC. The switch provides connectivity to outside KSC through PRI
trunking to the local calling area and between NASA Centers and long
distance through FTS (Federal Technology Service-GSA).

The phone system provides point-to-point links to and from launch
critical operations. The majority of KSC phones are single line display
type phones with Caller ID speakerphone, voice mail and CLASS features.
The next largest users have ISDN multi-line speakerphones with display.
There are several PRI (Primary Rate Interface) spans servicing video,
RAID and other data requirements.

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION: Throughout KSC

### 4.2.6 Institutional Computer Networks

ADDRESS/LOCATION: All areas of KSC

PERSONNEL SUPPORT: 16 hours X 5 days/week, Additional support as
required by schedule or Mission support

FUNCTIONAL DESCRIPTION:

The contractor shall provide operations, maintenance and sustaining
engineering for the Kennedy Space Center institutional computer network
(KNET) to meet operational and institutional requirements at KSC and the
NASA occupied facilities at the CCAFS. Support includes end-to-end
configuration and validation of system equipment and related software.

The contractor shall provide network services per government approved
standards and protocols in accordance with NASA Chief Information
Officer (CIO) Executive Notices, policies, procedures and guidelines.
The contractor shall follow KSC Institutional Network Connectivity
Procedure (KDP-KSC-P1444) to provide consistent process for acquiring
network connectivity while ensuring that mandated security requirements
for personnel and equipment are satisfied.

The contractor shall support network operations, administrative and
general-purpose computing systems utilizing, but not limited to:
Routers, Hubs, Switches, Network repeaters and Wireless access points.
The contractor shall maintain a complete network management system
including the in-band primary and backup network operations centers and
the out-of-band network management system. Contractor shall maintain and
upgraded network systems to meet changing industry standards.

The contractor shall also be responsible for network management support
infrastructure including but not limited to: Domain Name Servers (DNS),
Dynamic Host Configuration Protocol (DHCP) servers, Authentication
services, Remote Access Services (including Virtual Private Network
(VPN) servers, Secure Socket Layer based Proxy Gateways and POTS Dial-up
based services), network time servers, network operations database
servers, network operations web servers, network security services, and
voice over IP (VOIP).

The contractor shall maintain a database of all IP addresses assigned to
KSC users with a minimum set of information for each IP address
including, but not limited to: user name, location by building and room,
hardware/machine address and operating system.

KNET currently has approximately 11,000 network connections. It is
estimated that this number will increase to approximately 15,000 over
the next 3 to 5 years. The contractor shall support current network
consists of 10/100/1000 Ethernet and associated cable for data
transmission to desktop and servers (i.e. email, web, X.500, streaming
audio/video, etc.). KNET currently supports IP based protocols and is
controlled using Routers, Hubs, and Switches. Current network system
management uses Simple Network Management Protocol (SNMP) to remotely
manage and administer network systems.

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION: Throughout KSC

### 4.2.7 Network IT Security

ADDRESS/LOCATION: All areas of KSC

PERSONNEL SUPPORT: 16 hours X 5 days/week. Additional support as
required by schedule.

> After hour Response to Network events shall be within 1 hour.

FUNCTIONAL DESCRIPTION:

The contractor shall provide NASA support for operational services for
the center network based information technology (IT) security
protections and monitoring/measurement capabilities. These services
shall be based on government approved standards and protocols in
accordance with NASA Chief Information Officer (CIO) Executive Notices,
policies, procedures and guidelines. These services shall constitute the
first line of network based monitoring and defense of the KSC
Information Technology resources. These systems include but not limited
to: KSC Firewall/Perimeter Access Control Systems, Intrusion Detection
and Monitoring Technologies, Network event analysis capabilities,
Network authentication systems and Center network ingress/egress points.

The contractor shall take guidance from, coordinate with and be
responsible to government IT Security and networking personnel.

UNIQUE REQUIREMENTS: None

FACILITY DESCRIPTION: Throughout KSC

# 5.0 Indefinite Delivery/Indefinite Quantity (ID/IQ) Catalog of Services 

The contractor shall participate in NASA-led efforts as described in
this section. Types of work in this category include performing studies
and analyses of communications system operations alternatives during
early project definition, developing new technology for application to
communication system operation, providing skills and teaming in support
of government-led development projects, providing skills in support of
government-led operations activities, and providing quick-reaction
analyses and solutions to problems such as special program testing
and/or technology demonstration requirements.

Each of the type of effort described in this section shall be initiated,
managed, and performed by the contractor as described under a task order
agreement with the government.

## 5.1 Communication Component Design, Development, and Integration Support Services

The contractor shall provide resources to support the development of new
communication and information technologies that will ultimately lead to
significantly reduced operations costs. The contractor will participate
in NASA-led activities.

The contractor shall provide support in the development of one-of-a-kind
or next-generation communications capabilities. They range from
development of a communications capability for small local customers to
a Center-wide capability. These efforts have aggressive schedules and
requirements and entail a high degree of risk. These efforts have
significant government involvement in the definition and implementation
of requirements.

These are government-led activities with frequent interaction between
the government and the contractor.

This work is dynamic in nature and typically performed in a team
arrangement with the government. The government defines the overall
requirements of the effort and decides the respective responsibilities
of each organization participating in the effort. Intermediate and final
deliverable items are defined, but the nature of this work requires
frequent changes to the baselines.

Future NASA-led development efforts in the area of computer network
communications could include efforts to meet new requirements, migrate
existing systems, and replace aging systems. Technical areas are
expected to include but are not limited to server hardware, application
software, management software, network systems, network hardware, and
computer systems.

Future NASA-led development efforts in the areas of transmission, voice,
video and still-imaging systems could include efforts to meet new
requirements, migrate existing systems, and replace aging systems.
Technical areas are expected to include but are not limited to
fiber-optics, copper, analog, digital, hard-wire, radio and microwave
distribution. Also, compression and recording techniques may be
addressed.

## 5.2 Communication Asset Operational Support Services

The contractor shall support the government with operational support for
Information Technology and communication asset management in a control
room type of environment. This type of effort is associated with the
agency-wide OneNASA information technology initiatives that are being
activated at the Kennedy Space Center. The type of operational support
the contractor shall provide includes but is not limited to system
administration, help desk administration, and network management system
analysis.

## 5.3 ID/IQ Types of Services

The contractor shall provide fully burdened engineering, analysis,
operations, and related services to perform design, development and
operations of KSC and NASA Information Technology and Infrastructure
Network Systems. The contractor shall provide not to exceed pricing for
each position identified in the following brief overviews

A\) System Administrators:

A System Administrator is expected to have experience in the
configuration, management, administration and support of the assigned
systems. These may be messaging systems, server systems, network systems
or collaboration systems. It is expected that there will be both junior
and senior level system administrators.

B\) Help Desk Services:

Help Desk Services support are expected to have technology backgrounds
and experience in the operational utilization of assigned systems,
troubleshooting problems with these systems, and how the assigned
systems interoperate with other NASA systems. They must understand the
details of the application of the tools and applications assigned. It is
expected that there will be junior and senior level Help Desk Personnel.

C\) System Engineering Services:

System Engineering support services include performance of overall
engineering activities to support information technology enterprise
development. These duties include: design, development, sustaining
engineering, operations support, troubleshooting, problem resolution and
integration of assigned operational systems.

D\) Sub-System Engineer Services:

Sub-System Engineer support services include performance of engineering
activities on specific subsystems engineering activities to support
information technology enterprise development. These duties include:
design, development, operational activity support, troubleshooting and
problem resolution for assigned sub-systems.

## 

# 6.0 Administrative Information Technology (IT) 

The contractor shall develop, implement and update an Administrative IT
Plan (DRD-AIT-1) to manage the administrative system(s) IT within the
KICS contract. The plan shall define how the contractor plans to acquire
and manage KICS administrative IT resources to meet the contract
requirements.

Contractor administrative system(s) IT shall be compliant with all
government, Agency, and KSC IT requirements.

The Contractor may use the existing KSC IT Support Contractor (ODIN) to
provide administrative IT services.

## 6.1 Networks

The contractor shall supply the administrative system network(s)
topology which includes logical and, if applicable, physical network
drawings.

## 6.2 Servers and Desktops

The contractor administrative system's servers and desktops shall be
compliant with Security of Information Technology, NPG-2810.1 and
compatible (where appropriate) with the standards called out in Minimum
Interoperability, NASA-STD-2804; Minimum Hardware Configurations,
NASA-STD-2805; UNIX Interoperability, NASA-STD-2810 and any applicable
subsequent revisions to the center's IT policies. These standards
include, but are not limited to, the following: Word Processing,
Spreadsheet, Presentation, Electronic Mail, Calendar/Scheduling, and
other applicable software.

## 6.3 Data Sharing

The contractor shall implement an architecture that enables
bi-directional digital data sharing with the government within the KSC
domain or its successor. The contractor shall ensure that the data and
information is provided in a format compatible with the above-listed
NASA standards and can be read and manipulated by existing supported
systems.

## 6.4 Technical Refresh

The contractor shall describe in the IT Plan for the period of the
contract a technical refresh program, which identifies components and
systems requiring replacement or upgrade from either a technical or
financial aspect. This includes support of the NASA standards listed
above as they are updated.

## 6.5 Information Technology Security 

All the administrative system(s) IT shall comply with Management of
Federal Information Resources, OMB Circular A-130; Security of
Information Technology, NPG 2810.1; Defining Baseline IT Security
Requirements That Have Been Left to Center Discretion, KNPG 2810.1; and
Vulnerability Disposition, KNPG 2810.2, and any subsequent revisions to
the center's IT policies. Systems retained by the contractor shall be in
compliance at contract start date. New systems shall be compliant prior
to authorization to process. The contractor shall develop, implement,
and update an Administrative IT Security Plan (DRD-AIT-2) for each
administrative system.

The contractor shall protect sensitive unclassified information
including Privacy Act information, proprietary data, International
Traffic in Arms Regulated data, and export controlled data. The
contractor shall protect information in accordance with NPG 2810.1.

# 7.0 Logistics

The contractor shall perform logistics functions in support of
communication services for shuttle, commercial payload carriers, LSPO,
ISS programs and center wide institutional and operational activities.

1.  **Logistics Services**

The contractor shall develop, implement and update a KICS Logistics Plan
(DRD L-1) to ensure that all resources identified in the PWS are
operationally ready to support communication services for Shuttle,
commercial payload carriers, LSPO, ISS programs and center wide
institutional and operational activities.

The contractor shall assume the current inventory of all hardware and
software as listed in Attachment J-1, Appendix 5. The contractor shall
maintain all hardware, software, tools, test equipment, fixtures, and
spares per Agency and KSC guidelines, policies and directives described
DRD L-1 as revised. The contractor shall ensure equipment is repaired
and returned to stock in a timely manner to ensure no impact to
operations due to lack of spare parts.

The contractor shall identify and provide critical spares, bench stock,
consumables and associated materials required to meet the requirements
of this contract. The contractor shall procure critical spares and bench
stock identified through the maintenance planning activity for assigned
hardware and systems.

The contractor shall provide receiving functions including acquisition,
accountability, storage and warehousing support, and receipt and
issuance of supplies, materials, and equipment.

2.  **Material Management**

The contractor shall provide a material management capability in support
of communication activities. The contractor shall include the following
functions:

-   Screen Manufacturer's Part Numbers (MPNS) through DLSC for adoption
    of existing National Stock Numbers (NSNs), request assignment of new
    NSNs, and ensure compatibility between NSNs common to the
    installation and DLSC.

-   Research stock, GSA/DLS, and Federal Supply Schedules to determine
    the source of supply for material requirements documents.

-   Perform material requirements planning for Mod-kits requested by
    NASA and customers.

-   The contractor shall store the Mod-Kits in a secure area until
    required by the customer.

    1.  **Property Management**

The contractor shall provide property management of Government Furnished
Property (GFP) as identified in Attachment J-1, Appendix 5.

The contractor shall receive, tag, inspect, control, record, store,
issue, track, and return or excess all government furnished property.
The contractor shall report on the location and condition of the assets
when requested by the government and asset owner.

The contractor shall identify excess and obsolete out-of-service assets,
and initiate disposal per Agency and KSC guidelines, policies and
directives described in DRD-L1, as revised. Perform all aspects of the
excess function to include, but not limited to preparation of all
required documentation, in-check, locate, store, and screen.

The contractor shall develop and implement an Equipment Loss Rate Plan
to include equipment surveyed, items lost during the fiscal year, found
on station, and any reinstated equipment.

2.  **Inventory Management**

The contractor shall provide an Inventory Management System (IMS),
utilizing MAXIMO, for the tracking of and management of equipment,
spares, repair parts, supplies, and material. The contractor shall
provide maintenance planning and the required research, analysis and
documentation to determine the minimum initial spares, materials and
repair parts required to support this contract. The contractor shall
report on the quantity, location and condition of the assets when
requested by the government.

The contractor shall utilize and affix KICS labels per Agency and KSC
guidelines, policies and directives described in DRD-L1, as revised.

The contractor shall review NASA, government, and industry alerts such
as GIDEP per KHB 5310.1, Reliability, Maintainability, and Quality
Assurance Handbook. The contractor shall identify the affected hardware
within the contractor's responsibility including off-site vendors and
depots, perform an analysis of the problem, provide recommendations and
corrective actions to the government, implement corrective actions if
required and notify the government of corrective actions taken.

3.  **Warehouse Storage Management**

The contractor shall utilize government provided storage facilities for
storage of all hardware, software and other associated equipment to meet
the requirements of this contract. The contractor shall store all
hardware, software and other associated equipment in accordance with
manufacturer's storage specifications and recommendations that meets
Agency and KSC guidelines, policies and directives described in DRD-L1,
as revised. The contractor shall report on the location and condition of
the assets when requested by the government and asset owners.

4.  **Transportation Services**

The contractor shall provide transportation services to meet scheduled
and unscheduled operations to include the following functions:
receiving, packing and crating, handling, and pick-up and delivery of
supplies, materials, and equipment. The following transportation
services are required:

-   Control the custody of, accounting for, preparation of, correction
    of, and conversion of Government Bills of Lading (GBL) for use with
    Government shipments and maintain records, files, and
    documentations.

-   Provide cargo pick-up and delivery between facilities.

-   Provide transportation support of electronic and other equipment for
    calibration

-   Package and prepare hazardous materials for shipment to ensure that
    all deliveries containing hazardous materials are packaged, packed,
    marked, labeled, and all documentation complies with applicable
    federal, state, international and military regulations.

-   Provide comprehensive freight shipper service including inspection
    and preparation of items and all documentation necessary for
    shipment of material.

-   Perform Non-Bulk combination packaging tests, including drop test,
    stacking test, and vibration standard test.

-   Where adequate loading dock facilities are not available, JBOSC or
    its successor will allow off-loads at a JBOSC location for heavy or
    bulky loads (i.e., large cable reals).

-   For maintenance purposes, pump water out of manholes that have
    contaminants that exceed EPA threshold levels. To comply with KSC
    environmental requirements the contractor shall be responsible for
    pumping water out of the manholes into a JBOSC owned trailer mounted
    scrubber unit, which removes volatile organic contaminates. There is
    a fee for this service currently provided by JBOSC. Please refer to
    the list of contaminated manholes below for their location and
    manhole number:

+-----------------------------------------------------------------------+
|   --------------------------------------- ------- ------------------- |
|   **SWMU and PRL Sites**                          **Communication**   |
|                                                                       |
|                                                                       |
|                                                                       |
|   Wilson Corners, SWMU 1                  CMI     None                |
|                                                                       |
|   Ransom Road Landfill, SWMU 3            LTM     None                |
|                                                                       |
|   Orsino Storage Yard, SWMU 4             RFI     None                |
|                                                                       |
|   Hydrocarbon Burn Facility, SWMU 7       CMS     None                |
|                                                                       |
|   LC-39A, SWMU 8                          RFI     None                |
|                                                                       |
|   LC-39B, SWMU 9                          RFI     MC470, MC471A,      |
|                                                   MC471, MC472        |
|                                                                       |
|   GSA Reclamation Yard, SWMU 10           RFI     None                |
|                                                                       |
|   GSA Automotive Facility, SWMU 13        CS      MC054, MC055        |
|                                                                       |
|   M&O Building, SWMU 14                   RFI                         |
|                                                                       |
|   Ransom Road Sandblast Area, SWMU 21     SB      None                |
|                                                                       |
|   Contractors Road Heavy Equipment Area,  LTM     None                |
|   SWMU 55                                                             |
|                                                                       |
|   Component Cleaning Facility, SWMU 30    CMS     MC343, MC344, MC345 |
|                                                                       |
|   Contractors Road Sandblast Area, SWMU   SB      None                |
|   34                                                                  |
|                                                                       |
|   VAB Utility Annex, SWMU 35              LTM     MC402               |
|                                                                       |
|   Building M7-505, SWMU 39                CMS     None                |
|                                                                       |
|   Crawler Park Sites East, SWMU 43        CMS     None                |
|                                                                       |
|   Crawler Park Sites West, SWMU 44        LTM     MC408               |
|                                                                       |
|   Central Heat Plant, SWMU 45             CMS     MC037               |
|                                                                       |
|   MLP Park Sites, SWMU 56                 CMS     None                |
|                                                                       |
|   Suspect Rail Car Site, SWMU 64          SB      None                |
|                                                                       |
|   Hypergol Support Building, SWMU 65      RFI     MC243               |
|                                                                       |
|   C-5 Electrical Substation Facility,     LTM     MC330B              |
|   SWMU 66                                                             |
|                                                                       |
|   POL, SWMU 67                            RFI     57A                 |
|                                                                       |
|   Jay-Jay Railroad Yard, SWMU 68          IM      None                |
|                                                                       |
|   Firex Water Tank, SWMU 69               RFI     MC246               |
|                                                                       |
|   HMF South Hazardous Staging Area, SWMU  RFI     MC247A              |
|   70                                                                  |
|                                                                       |
|   Wilsons Railroad Yard, SWMU 71          RFI     None                |
|                                                                       |
|   SFOC Generator Maintenance Facility,    CS      None                |
|   PRL 80                                                              |
|                                                                       |
|   Spaceport USA Cooling Towers, PRL 85    CS      None                |
|                                                                       |
|   LC-39 Area Boiler Discharge Areas, PRL  CS      None                |
|   88                                                                  |
|                                                                       |
|   Ind Area Boiler Discharge Areas, PRL 89 CS      None                |
|                                                                       |
|   Support Building, PRL 92                CS      None                |
|                                                                       |
|   Oak Hill Grove Site, PRL 98             CS      None                |
|                                                                       |
|   LUT-1 Storage Area, PRL 99              CS      None                |
|                                                                       |
|   Roads and Grounds Facility, PRL 100     CS      None                |
|                                                                       |
|   Former Saturn Rocket Display Site, PRL  CS      MC334, MC335        |
|   101                                                                 |
|                                                                       |
|   Press Site, PRL 102                     CS      None                |
|                                                                       |
|   OPFs 1,2,3, PRL 103                     CS      MC502A, MC406A,     |
|                                                   MC405, MC506B       |
|                                                                       |
|   SRB Processing Area, PRL 104            CS      MC413, MC413A,      |
|                                                   MC413B              |
|                                                                       |
|   Environmental Health Facility, PRL 105  CS      MC136               |
|                                                                       |
|   Multi-Payload Processing Facility, PRL  CS      None                |
|   106                                                                 |
|                                                                       |
|   SAEF-II Cooling Tower, PRL 108          CS      None                |
|                                                                       |
|   Operations and Checkout Building, PRL   CS      MC033B              |
|   110                                                                 |
|                                                                       |
|   Vertical Processing Facility, PRL 109   SAR     None                |
|   --------------------------------------- ------- ------------------- |
+-----------------------------------------------------------------------+

1.  **Calibration Services**

The calibration of test equipment shall include cleaning surfaces
incidental to the calibration effort, analyzing particulates and
hydrocarbons on surfaces exposed to fluid media, and making equipment
repairs.

The contractor shall provide calibration services that meet Agency and
KSC guidelines, policies and directives described in DRD-L1, as revised.

2.  **Sampling and Analysis**

The contractor shall provide sampling and analysis services that comply
with Agency and KSC guidelines, policies and directives described in
DRD-L1, as revised. These services include but are not limited to:

-   Sampling and analysis of confined spaces

-   Sampling and analysis of manholes

-   Hazardous waste characterization and environmental regulations
    compliance

# 8.0 Training and Certification of Personnel

The contractor shall provide a work force that is competent and trained,
and that possesses the necessary skills, knowledge, and certifications,
to meet all responsibilities under the contract.

## 8.1 Training and Certification Plan

The contractor shall develop, implement, and maintain a Training and
Certification Plan (DRD-TR-1). The plan shall define how the contractor
will ensure that all personnel performing work under this contract,
including any subcontracts, are experienced and knowledgeable and meet
training and certification requirements to perform assigned work as
technology, equipment and software evolve. The contractor shall develop
and implement this training and certification program in compliance with
KHB 3410.1, Implementing Instructions for KSC Systems, Safety, and
Skills Training, and for Certification of Personnel, and KHB 1710.2,
Kennedy Space Center Safety Practices Handbook, as the handbooks are
revised, NPG 2810.1, Security of Information Technology, as revised, and
KHB 1610.1, KSC Security Handbook, as revised.

The contractor shall submit the Training and Certification Plan for
approval as per DRD-TR-1.

## 8.2 Regulatory Requirements

The contractor shall ensure and verify that all contractor and
subcontractor personnel are knowledgeable of the laws, regulations, and
government directives (e.g. OSHA, EPA, and Export Control Regulations,
Agency policy and guidance, KSC directives) affecting them and
concerning their tasks. Contractor personnel who engage in performing
critical tasks, control critical processes, or engage in hazardous
operations shall be trained and certified to participate in those
activities. See Section 3.0 of this Performance Work Statement for
additional information about regulatory requirements.

## 8.3 Safety and Health

The contractor shall ensure that all contractor and subcontractor
personnel are knowledgeable about Agency and KSC safety and health
initiatives, including the Voluntary Protection Program (VPP). See
Section 3.0 of this Performance Work Statement for additional detail.

## 8.4 Access to Restricted Work Areas

The contractor shall ensure that contractor personnel who require access
to controlled work areas complete all required training and that badge
requirements, including Personal Reliability Program (PRP) requirements,
are met. The contractor shall ensure that contractor personnel renew
area access training as required to maintain access to restricted areas
where work must be performed. The current list of KSC Operational Area
Access Safety Training Requirements and KSC Operational Area Access
Safety Training Matrix are shown in Figure 8-1 and Figure 8-2
respectively.

##### ![](media/image1.wmf){width="5.740972222222222in" height="7.416666666666667in"}Figure 8-1 

##### ![](media/image2.wmf){width="5.6125in" height="7.25in"}

##### Figure 8-2 

## 8.5 Special Skills Certification

The contractor shall ensure that all contractor and subcontractor
personnel who perform tasks requiring special skills certification
complete the appropriate training and meet any certification
requirements. The contractor shall ensure that contractor personnel are
re-certified when required. The Training and Certification Plan shall
identify the special skills to be used by the contractor and define how
the contractor will ensure that training and certification are
accomplished and maintained.

## 8.6 Systems Training and On-the-Job Training (OJT)

The contractor shall ensure that contractor personnel performing work
under this contract, and any subcontract, are competent and possess the
skills and knowledge about the systems, equipment, software, and tasks
they are assigned to support. The Training and Certification Plan shall
identify systems training needed to ensure the work force is competent
to perform assigned tasks as technology, equipment, and software evolve.

Any OJT program shall be clearly defined in the Training and
Certification Plan and ensure that competent, trained and knowledgeable
personnel oversee such training.

## 8.7 Information Technology Security Training

The contractor shall ensure that all contractor and subcontractor
personnel meet IT security training requirements that apply to the
performance of assigned work. Different levels of training will be
required for employees charged with different levels of access to IT
systems, as required by NPG 2810.1.

## 8.8 Historical Records

The contractor shall maintain historical records to document the
training and certification of contractor personnel, and of all training
conducted by the contractor.

The contractor shall enter and update training data in the KSC Training
and Certification Record System (TCRS) PM50 for all personnel trained by
the contractor.

The contractor shall ensure that subcontractors maintain historical
records to document training and certification of subcontractor
personnel, and that subcontractor training is recorded in the TCRS.

The contractor shall maintain each employee's training records for at
least three years after that employee's employment ends. The contractor
shall provide contractor and subcontractor training records to the
government upon request.

## 8.9 Reporting and Status of Training and Certification

The contractor shall report the status of training and certification to
the government as required in KHB 3410.1 and KHB 1710.2, as they are
revised.

The contractor shall provide the status of training and certification at
operational reviews and other meetings as directed by the government, to
report readiness to support planned operations. See Sections 2.3.3 and
2.3.4 of this Performance Work Statement for specific information.

## 8.10 Use of Existing Training Resources

The contractor shall use existing government-funded training resources
when available. This includes the use of training provided by other
contractors employed by KSC, such as, but not limited to, area access,
Emergency Life Support Apparatus (ELSA), and IT security training.

A list of government-funded, contractor-provided training is shown in
Figure 8-3 (2 pages). Where a course is listed in the "USA Course
Number" column, the contractor shall use the training provided by the
USA contractor or its successor. Where there is no course shown in the
"USA Course Number" column, the contractor shall use the training
provided by the JBOSC contractor or its successor.

## 8.11 Government and KSC Contractor Access to KICS Training

For KICS developed or provided training, the contractor shall provide
the government access to their training schedule. The contractor shall
permit attendance by government personnel and government customers in
any scheduled training, on a space-available basis. KICS developed
training shall be, at least, recorded in digital format.

![](media/image3.wmf){width="7.0in" height="5.294444444444444in"}

**Figure 8-3**

**Training Matrix**

**Page 1 of 2**

![](media/image4.wmf){width="7.0in" height="5.311805555555556in"}

**Figure 8-3**

**Training Matrix**

**Page 2 of 2**

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