![](media/image1.wmf){width="2.0in" height="1.65625in"}

Headquarters Correspondence Management Office

Office Work Instruction

Correspondence Management

Approved by: [\_\_(Original Signed By]{.underline})
Date\_\_[11/07/01]{.underline}\_\_\_\_

> Timothy M. Sullivan

Associate Administrator for Office of Headquarters Operations (Acting)

## DOCUMENT HISTORY LOG {#document-history-log .unnumbered}

+---------+--------+--------+-----------------------------------------+
| Status  | Do     | Eff    | Description                             |
|         | cument | ective |                                         |
| (Ba     |        |        |                                         |
| seline/ | Re     | Date   |                                         |
|         | vision |        |                                         |
| Re      |        |        |                                         |
| vision/ |        |        |                                         |
|         |        |        |                                         |
| Ca      |        |        |                                         |
| nceled) |        |        |                                         |
+---------+--------+--------+-----------------------------------------+
| B       |        | 12     |                                         |
| aseline |        | /10/99 |                                         |
+---------+--------+--------+-----------------------------------------+
| R       | A      | 5/9/00 | Clarify Purpose and Scope, revise       |
| evision |        |        | Definitions to add "A" Package, Action, |
|         |        |        | CIC SOP, Code A, External and Incoming, |
|         |        |        | correct numbering and replace           |
|         |        |        | "controlled document" with "action      |
|         |        |        | document," revise Flowchart and Section |
|         |        |        | 6.0 to clarify procedure within Scope   |
|         |        |        | as a result of Pre-Assessment Audit.    |
|         |        |        | Revise Quality Records to reflect       |
|         |        |        | office location rather than building    |
|         |        |        | room number                             |
+---------+--------+--------+-----------------------------------------+
| R       | B      | 5      | Updated Purpose; Scope; Definitions     |
| evision |        | /11/00 | for: "A" Package, External              |
|         |        |        | Communications, and Incoming            |
|         |        |        | Correspondence; Section 6.1 change      |
|         |        |        | Actionee & simplify Action; 6.2 correct |
|         |        |        | reference; 6.4 add ...or determined by  |
|         |        |        | analyst...;6.5 add "copy" to Action     |
|         |        |        | Document & move Weekly Open/Overdue     |
|         |        |        | report to 6.12; clarify 6.8 &           |
|         |        |        | 6.10;Change Actionee in 6.14, 6.15,     |
|         |        |        | 6.16 and updated Section 5; 6.14 & 6.15 |
|         |        |        | change action to "Receive..." and       |
|         |        |        | update Section 5; 6.18 add "original'   |
|         |        |        | to Incoming Action document and update  |
|         |        |        | Sections 5 & 7.                         |
+---------+--------+--------+-----------------------------------------+
| R       | C      | 5      | Updated Purpose; Scope; Section         |
| evision |        | /15/00 | 3-Definitions added:: Mail,             |
|         |        |        | Open/Overdue Actions Status Report,     |
|         |        |        | Staff Support Assistant; Updated        |
|         |        |        | Definitions: Analyst, External,         |
|         |        |        | Incoming Correspondence; Sections 5 & 6 |
|         |        |        | moved Open/Over Status Report from 6.12 |
|         |        |        | to 6.1, Changed Actionee in 6.2, 6.6    |
|         |        |        | made input a quality record; Changed    |
|         |        |        | 6.14 to "Receive "A" Package...", 6.15  |
|         |        |        | to ...approve "A" Package?...", Added   |
|         |        |        | 6.17; Updated Quality Record name "Copy |
|         |        |        | of Signed Response to Action Document"  |
+---------+--------+--------+-----------------------------------------+
| R       | D      | 1      | Updated 3.8 "A" Package to change       |
| evision |        | /23/01 | "Associate Administrator" to read       |
|         |        |        | "Associate Deputy Administrator;"       |
|         |        |        | Updated 3.9 to add text "...including   |
|         |        |        | the negotiating of reassignments.;"     |
|         |        |        | Updated 6.0 Procedure, Step 6.5, to     |
|         |        |        | describe process for handling           |
|         |        |        | reassignment of Action Documents.       |
+---------+--------+--------+-----------------------------------------+
| R       | E      | 11     | Remove definition of NHB in Section     |
| evision |        | /07/01 | 3.21. Change Section 4.2 to read, "NPG  |
|         |        |        | 1000.3, The NASA Organization". Change  |
|         |        |        | Sections 6.1 and 6.5, replacing NHB     |
|         |        |        | 1101 with NPG 1000.3.                   |
+---------+--------+--------+-----------------------------------------+
|         |        |        |                                         |
+---------+--------+--------+-----------------------------------------+
|         |        |        |                                         |
+---------+--------+--------+-----------------------------------------+

#  Purpose

The purpose of this procedure is to define the steps to be followed in
managing and processing communications for the NASA Administrator,
Deputy Administrator, or Associate Deputy Administrator.

#  Scope and Applicability

## 2.1 Scope {#scope .unnumbered}

The scope of this OWI covers the daily process performed by the
Headquarters Correspondence Management Office (HCMO), Code CIC, for
managing, processing, and tracking external mail addressed to the
Administrator that require responses through HCMO. The scope also
includes managing, processing, and tracking actions initiated by the
Administrator, Deputy Administrator, or Associate Deputy Administrator.

## 2.2 Applicability {#applicability .unnumbered}

This OWI applies to the HCMO.

#  Definitions

+----+-----------------+-----------------------------------------------+
| \# | Item            | Definition                                    |
+====+=================+===============================================+
| 3  | [A              | Associate Administrator.                      |
| .1 | A.]{.underline} |                                               |
+----+-----------------+-----------------------------------------------+
| 3  | [AD             | Action Document Summary (NHQ Form 117)---used |
| .2 | S.]{.underline} | for routing correspondence indicating AA's    |
|    |                 | concurrences.                                 |
+----+-----------------+-----------------------------------------------+
| 3  | [Actio          | Request for response contained in Mail        |
| .3 | n.]{.underline} | received by HCMO or request for response      |
|    |                 | directed by the Administrator, Deputy         |
|    |                 | Administrator, or Associate Deputy            |
|    |                 | Administrator.                                |
+----+-----------------+-----------------------------------------------+
| 3  | [Action         | Document containing an Action requiring a     |
| .4 | Documen         | written response for the signature of the     |
|    | t.]{.underline} | Administrator, Deputy Administrator, or       |
|    |                 | Associate Deputy Administrator, or document   |
|    |                 | containing an Action requiring a direct       |
|    |                 | written response to the Administrator, Deputy |
|    |                 | Administrator, or Associate Deputy            |
|    |                 | Administrator. (All Action Documents and      |
|    |                 | accompanying written responses are processed  |
|    |                 | through the HCMO.)                            |
+----+-----------------+-----------------------------------------------+
| 3  | [Action         | The Headquarters Office of Primary            |
| .5 | Offic           | Responsibility (OPR) responsible for          |
|    | e.]{.underline} | providing response to an Action Document or   |
|    |                 | an Action initiated by the Administrator,     |
|    |                 | Deputy Administrator, or Associate Deputy     |
|    |                 | Administrator.                                |
+----+-----------------+-----------------------------------------------+
| 3  | [Action         | Written reply required by HCMO to close an    |
| .6 | Respons         | Action.                                       |
|    | e.]{.underline} |                                               |
+----+-----------------+-----------------------------------------------+
| 3  | [Analys         | HCMO employee who performs daily tasks        |
| .7 | t.]{.underline} | related to managing and tracking mail for     |
|    |                 | Code A.                                       |
+----+-----------------+-----------------------------------------------+
| 3  | "[A"            | The package in circulation for approval and   |
| .8 | Packag          | signature consisting of 1) ADS, 2) Copy of    |
|    | e.]{.underline} | Action Document, 3) Background Information,   |
|    |                 | and 4) Proposed Response for Signature of the |
|    |                 | Administrator, Deputy Administrator, or       |
|    |                 | Associate Deputy Administrator.               |
+----+-----------------+-----------------------------------------------+
| 3  | [CC             | Correspondence Control Liaison---the Action   |
| .9 | L.]{.underline} | Office's designated person to facilitate      |
|    |                 | smooth and efficient flow of communications   |
|    |                 | for Action Documents assigned to the Action   |
|    |                 | Office by HCMO, including the negotiating of  |
|    |                 | reassignments. The CCL manages status and due |
|    |                 | date data.                                    |
+----+-----------------+-----------------------------------------------+
| 3. | [Closed         | The final correspondence package consisting   |
| 10 | Correspondence  | of:                                           |
|    | Packag          |                                               |
|    | e.]{.underline} | 1\) The closed HATS cover sheet with closeout |
|    |                 | HATS entries,                                 |
|    |                 |                                               |
|    |                 | 2\) The ADS, when the Action Response to the  |
|    |                 | Action Document was signed by the             |
|    |                 | Administrator, Deputy Administrator, or       |
|    |                 | Associate Deputy Administrator.               |
|    |                 |                                               |
|    |                 | 3\) The copy of the signed Action Response to |
|    |                 | the Action Document (including supporting     |
|    |                 | material),                                    |
|    |                 |                                               |
|    |                 | 4\) The Incoming Action Document              |
+----+-----------------+-----------------------------------------------+
| 3. | [Code           | Organizational designation for the Office of  |
| 11 | A.]{.underline} | the Administrator. (For the purposes of this  |
|    |                 | document, Code A only refers to the           |
|    |                 | Administrator, Deputy Administrator, or       |
|    |                 | Associate Deputy Administrator.)              |
+----+-----------------+-----------------------------------------------+
| 3. | [Code           | Organizational designation for the Associate  |
| 12 | A               | Deputy Administrator.                         |
|    | I.]{.underline} |                                               |
+----+-----------------+-----------------------------------------------+
| 3. | [Code           | Organizational designation for HCMO, Code     |
| 13 | CI              | CIC.                                          |
|    | C.]{.underline} |                                               |
+----+-----------------+-----------------------------------------------+
| 3. | [Code CIC       | A living document, which provides detailed    |
| 14 | SO              | guidance for HCMO.                            |
|    | P.]{.underline} |                                               |
+----+-----------------+-----------------------------------------------+
| 3. | [Externa        | Refers to any source outside NASA.            |
| 15 | l.]{.underline} |                                               |
+----+-----------------+-----------------------------------------------+
| 3. | [HAT            | Headquarters Action Tracking                  |
| 16 | S.]{.underline} | System---software application and electronic  |
|    |                 | data base used to track and control incoming  |
|    |                 | Action Documents and produce status reports,  |
|    |                 | and to record and retain pertinent            |
|    |                 | documentation.                                |
+----+-----------------+-----------------------------------------------+
| 3. | [HCM            | Headquarters Correspondence Management        |
| 17 | O.]{.underline} | Office.                                       |
+----+-----------------+-----------------------------------------------+
| 3. | [Incoming       | Mail or Actions routed to HCMO for or from    |
| 18 | Correspondenc   | Code A.                                       |
|    | e.]{.underline} |                                               |
+----+-----------------+-----------------------------------------------+
| 3. | [Info           | Headquarters office(s) receiving copy of      |
| 19 | Offic           | Action Document for information only.         |
|    | e.]{.underline} |                                               |
+----+-----------------+-----------------------------------------------+
| 3. | [Mai            | For the purposes of this document, mail is    |
| 20 | l.]{.underline} | defined as all external incoming              |
|    |                 | communications, e.g., correspondence, e-mail, |
|    |                 | fax.                                          |
+----+-----------------+-----------------------------------------------+
| 3. | [NH             | NASA Headquarters.                            |
| 21 | Q.]{.underline} |                                               |
+----+-----------------+-----------------------------------------------+
| 3. | [NP             | NASA Procedures and Guidelines---the detailed |
| 22 | G.]{.underline} | instructions implementing NASA policy.        |
+----+-----------------+-----------------------------------------------+
| 3. | [Open/Overdue   | Status report of all open and overdue actions |
| 23 | Actions Status  | produced from HATS by HCMO on a weekly basis. |
|    | Repor           | Report is provided to the Action Offices and  |
|    | t.]{.underline} | the Associate Deputy Administrator.           |
+----+-----------------+-----------------------------------------------+
| 3. | [Office of      | The NASA Headquarters office with primary     |
| 24 | Primary         | expertise for a specific function or subject  |
|    | Responsibility  | matter.                                       |
|    | (OPR            |                                               |
|    | ).]{.underline} |                                               |
+----+-----------------+-----------------------------------------------+

  ------ ------------------------- -----------------------------------------------
  3.25   [OPR-Signed Action        Copy of written reply to the Action Document,
         Response.]{.underline}    which has been signed by the Action Office.
                                   This OPR-Signed Action Response is only
                                   applicable when signature of the Administrator,
                                   Deputy Administrator, or Associate Deputy
                                   Administrator is not required.

  3.26   [Progress                 Dated annotation in HATS, detailing location of
         Note.]{.underline}        Action Document, status of action being taken,
                                   and by whom.

  3.27   [QCL.]{.underline}        Quality Control Liaison---the Action Office's
                                   designated person to facilitate the smooth and
                                   efficient flow of communications for all Action
                                   Documents and packages requiring the signature
                                   of Code A. The QCL reviews the proposed
                                   signature document and ensures that it conforms
                                   with NPG 1450, prior to submitting it to the
                                   HCMO.

  3.28   [Staff Support            HCMO employee who performs daily tasks related
         Assistant.]{.underline}   to processing Mail for the HCMO. Produces HATS
                                   Open/Overdue Actions status report.

  3.29   [SOP.]{.underline}        Standard Operating Procedures.
  ------ ------------------------- -----------------------------------------------

#  {#section .unnumbered}

# Reference Documents

  -----------------------------------------------------------------------
  \#    Document Number   Title
  ----- ----------------- -----------------------------------------------
  4.1   NPG 1450          NASA Correspondence Management and
                          Communications Standards and Style

  4.2   NPG 1000.3        The NASA Organization

  4.3   NHQ Form 117      Action Document Summary

  4.4   Code CIC SOP      HCMO Standard Operating Procedures
  -----------------------------------------------------------------------

#  Flowchart

![](media/image2.wmf)

![](media/image3.wmf)

# Procedure

+-----+----------+----------------------------------------------------+
| S   | Actionee | Action                                             |
| tep |          |                                                    |
+=====+==========+====================================================+
| 6.1 | Staff    | Open and read contents of incoming Mail and        |
|     | Support  | determine responsible Action Office and Info       |
|     | A        | Office(s), based on NPG 1000.3 Review incoming     |
|     | ssistant | Code A Actions to determine the Action Office      |
|     |          | assigned by Code A.                                |
|     |          |                                                    |
|     |          | In accordance with Code CIC SOP, produce the HATS  |
|     |          | Open/Overdue Actions status report, on a weekly    |
|     |          | basis.                                             |
+-----+----------+----------------------------------------------------+
| 6.2 | Staff    | Determine responsible Analyst for the specific     |
|     | Support  | Mail/Code A Actions based on Action Office         |
|     | A        | determined in 6.1. Code responsibilities are       |
|     | ssistant | assigned by the HCMO supervisor and are reflected  |
|     |          | in the HCMO CCL and QCL Network list. Deliver mail |
|     |          | to responsible Analyst.                            |
+-----+----------+----------------------------------------------------+
| 6.3 | Analyst  | Response required? If Yes, go to 6.4; if No,       |
|     |          | process ends. The determination of whether a       |
|     |          | response is required for incoming Mail is based on |
|     |          | certain criteria in accordance with NPG 1450.      |
|     |          | Incoming Mail is deemed not to require a response  |
|     |          | if one of the following elements is met:           |
|     |          |                                                    |
|     |          | 1\) The Administrator is copied only,              |
|     |          |                                                    |
|     |          | 2\) Item does not require direct response,         |
|     |          |                                                    |
|     |          | 3\) Incoming is for info only,                     |
|     |          |                                                    |
|     |          | 4\) Incoming denotes appreciation only,            |
|     |          |                                                    |
|     |          | 5)  Item is a follow-up to previous action         |
|     |          |     correspondence not requiring further response, |
|     |          |     or                                             |
|     |          |                                                    |
|     |          | 6)  Addressee is of a generalized form, e.g., Dear |
|     |          |     Colleague.                                     |
|     |          |                                                    |
|     |          | If incoming Mail does not meet one of the above,   |
|     |          | the item is deemed to require a response and is    |
|     |          | handled via 6.4. If there is any doubt, obtain     |
|     |          | guidance from the HCMO supervisor.                 |
|     |          |                                                    |
|     |          | All incoming Actions initiated by Code A require a |
|     |          | response.                                          |
+-----+----------+----------------------------------------------------+
| 6.4 | Analyst  | Determine signature level and File Plan Number as  |
|     |          | described in Code CIC SOP. The choices for         |
|     |          | signature level will be at either the              |
|     |          | Administrator's level or Associate Administrator's |
|     |          | (AA) level. Action response for incoming Mail is   |
|     |          | deemed to be at the Administrator's level if one   |
|     |          | of the following elements is met:                  |
|     |          |                                                    |
|     |          | 1\) Signature level of Incoming is equivalent to   |
|     |          | the Administrator,                                 |
|     |          |                                                    |
|     |          | 2\) Incoming is from any Presidential Appointee,   |
|     |          |                                                    |
|     |          | 3\) Incoming is from a Member of Congress,         |
|     |          |                                                    |
|     |          | 4)  Incoming is from a Chairman of the Board,      |
|     |          |     President, Chief Executive Officer, or Chief   |
|     |          |     Operating Officer of a commercial entity, or   |
|     |          |                                                    |
|     |          | 5)  Any special circumstances identified by        |
|     |          |     management or determined by Analyst based on   |
|     |          |     judgement and knowledge.                       |
|     |          |                                                    |
|     |          | Incoming correspondence not meeting any of the     |
|     |          | above criteria will be for the signature at the    |
|     |          | AA's level. If any doubt, obtain guidance from the |
|     |          | HCMO supervisor.                                   |
+-----+----------+----------------------------------------------------+
| 6.5 | Analyst  | Enter Action with suspense date into HATS control  |
|     |          | system, which establishes automated control number |
|     |          | in accordance with NPG 1450 and Code CIC SOP.      |
|     |          | Forward copy of Action Document to Action and Info |
|     |          | Offices for processing and response. Action Office |
|     |          | was determined in 6.1. Info Offices are determined |
|     |          | for incoming mail only and are designated by       |
|     |          | subject content of correspondence (using           |
|     |          | organizational responsibilities in NPG 1000.3).    |
|     |          | The printed page 1 of HATS entry (HATS cover       |
|     |          | sheet) identifies the Action as action             |
|     |          | correspondence and accompanies the correspondence  |
|     |          | to the Action and Info Offices. Reassignment of    |
|     |          | Action Documents is processed by the OPR's CCL in  |
|     |          | accordance with NPG 1450, and as appropriate,      |
|     |          | Analyst updates HATS to reflect reassignment.      |
+-----+----------+----------------------------------------------------+
| 6.6 | Analyst  | Receive Action Response ("A" Package or copy of    |
|     |          | OPR-Signed Action Response) from Action Office.    |
|     |          | Enter status update in HATS Progress Notes.        |
+-----+----------+----------------------------------------------------+
| 6.7 | Analyst  | AA-level signature? If the Action Response was     |
|     |          | signed at the AA level, proceed to 6.19 for        |
|     |          | closeout. If No, proceed to 6.8.                   |
+-----+----------+----------------------------------------------------+
| 6.8 | Analyst  | Quality check "A" Package for editorial content,   |
|     |          | format, style, and NASA policy, using NPG 1450.    |
+-----+----------+----------------------------------------------------+
| 6.9 | Analyst  | Problems? Based on quality checks and edits, if    |
|     |          | "A" Package contains problems, go to 6.10; if "A"  |
|     |          | Package is ready for further processing, go to     |
|     |          | 6.12.                                              |
+-----+----------+----------------------------------------------------+
| 6   | Analyst  | Update HATS Progress Notes. Return "A" Package to  |
| .10 |          | Action Office with guidance for revision and       |
|     |          | resubmission.                                      |
+-----+----------+----------------------------------------------------+
| 6   | Analyst  | Receive revised "A" Package from Action Office and |
| .11 |          | perform quality check process (6.8). Version       |
|     |          | control is maintained over previous iterations of  |
|     |          | "A" Package in accordance with Code CIC SOP.       |
+-----+----------+----------------------------------------------------+
| 6   | Analyst  | Update HATS Progress Notes.                        |
| .12 |          |                                                    |
+-----+----------+----------------------------------------------------+
| 6   | Analyst  | Send "A" Package to Code AI for signature approval |
| .13 |          | after the Analyst initials, dates, and records the |
|     |          | Action Document's HATS Control Number in Block #4  |
|     |          | on the ADS.                                        |
+-----+----------+----------------------------------------------------+
| 6   | Analyst  | Receive "A" Package from Code AI.                  |
| .14 |          |                                                    |
+-----+----------+----------------------------------------------------+
| 6   | Analyst  | Associate Deputy Administrator approved "A"        |
| .15 |          | Package? If No, go to 6.10. If Yes, go to 6.16.    |
+-----+----------+----------------------------------------------------+
| 6   | Analyst  | Code A signed "A" Package? If No, go to 6.17. If   |
| .16 |          | Yes, go to 6.18.                                   |
+-----+----------+----------------------------------------------------+
| 6   | Analyst  | Obtain Code A signature in accordance with Code    |
| .17 |          | CIC SOP.                                           |
+-----+----------+----------------------------------------------------+
| 6   | Analyst  | Process signed "A" Package and mail original       |
| .18 |          | Action Response in accordance with Code CIC SOP.   |
+-----+----------+----------------------------------------------------+
| 6   | Analyst  | Close out Action in HATS in accordance with Code   |
| .19 |          | CIC SOP. Print closeout HATS entry and create      |
|     |          | Closed Correspondence Package. Scan contents of    |
|     |          | the Closed Correspondence Package and file paper   |
|     |          | copy in accordance with File Plan Number           |
|     |          | determined with 6.4.                               |
|     |          |                                                    |
|     |          | The Closed Correspondence Package (filed by File   |
|     |          | Plan Number) contains:                             |
|     |          |                                                    |
|     |          | 1\) The closed HATS cover sheet with closeout HATS |
|     |          | entries.                                           |
|     |          |                                                    |
|     |          | 2\) The ADS, when the Action Response to the       |
|     |          | Action Document was signed by the Administrator,   |
|     |          | Deputy Administrator, or Associate Deputy          |
|     |          | Administrator.                                     |
|     |          |                                                    |
|     |          | 3\) The copy of signed Action Response to the      |
|     |          | Action Document, including supporting material.    |
|     |          |                                                    |
|     |          | 4\) The original Incoming Action Document.         |
+-----+----------+----------------------------------------------------+

#  7.0 Quality Records {#quality-records .unnumbered}

+----------------+------+-------+-----------+--------------+----------+
| Record         | O    | Loc   | Record    | Schedule     | Re       |
| Identification | wner | ation | Media:    | Number and   | tention/ |
|                |      |       | E         | Item Number  | Dis      |
|                |      |       | lectronic | (NPG 1441.1) | position |
|                |      |       | or Hard   |              |          |
|                |      |       | Copy      |              |          |
+----------------+------+-------+-----------+--------------+----------+
| HATS           | CIC  | CIC   | E         | Schedule 1,  | Pe       |
|                |      | O     | lectronic | Item 22A     | rmanent. |
|                |      | ffice |           |              | Retire   |
|                |      |       |           |              | to FRC   |
|                |      |       |           |              | when 5   |
|                |      |       |           |              | years    |
|                |      |       |           |              | old.     |
+----------------+------+-------+-----------+--------------+----------+
| [Closed        | CIC  | CIC   | Hard Copy | Schedule 1,  | Pe       |
| C              |      | O     |           | Item 22A     | rmanent. |
| orrespon-dence |      | ffice |           |              | Retire   |
| Package (filed |      |       |           |              | to FRC   |
| by File Plan   |      |       |           |              | when 5   |
| Number         |      |       |           |              | years    |
| )]{.underline} |      |       |           |              | old.     |
|                |      |       |           |              |          |
| \- Closed HATS |      |       |           |              |          |
| Cover Sheet    |      |       |           |              |          |
|                |      |       |           |              |          |
| \- Action      |      |       |           |              |          |
| Document       |      |       |           |              |          |
| Summary (NHQ   |      |       |           |              |          |
| form 117)      |      |       |           |              |          |
|                |      |       |           |              |          |
| -Copy of       |      |       |           |              |          |
| Signed         |      |       |           |              |          |
| Response to    |      |       |           |              |          |
| Action         |      |       |           |              |          |
| Document       |      |       |           |              |          |
|                |      |       |           |              |          |
| \- Original    |      |       |           |              |          |
| Incoming       |      |       |           |              |          |
| Action         |      |       |           |              |          |
| Document       |      |       |           |              |          |
+----------------+------+-------+-----------+--------------+----------+