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  **Summary of Disability-Related Complaint  
  Data**                                     

                                             

  **[Foreign Carriers]{.underline}**         

  **Total number of complaints submitted:    
  1,364**                                    

                                             

  **Carrier Name**                           **Number of Complaints**

  AER LINGUS LIMITED                         14

  AEROFLOT RUSSIAN AIRLINES                  1

  AEROLINEAS ARGENTINAS                      0

  AEROMEXICO                                 2

  AEROPOSTAL ALAS DE VENEZUEL                0

  AEROSVIT AIRLINES                          0

  AIR ATLANTA ICELANDIC                      0

  AIR CANADA                                 282

  AIR CANADA JAZZ                            40

  AIR CHINA                                  0

  AIR EUROPA LINEAS AEREAS                   0

  AIR FRANCE                                 87

  AIR GREENLAND                              0

  AIR JAMAICA LIMITED                        8

  AIR JAPAN, CO.                             1

  AIR NEW ZEALAND                            7

  AIR PACIFIC, LTD.                          0

  AIR TAHITI NUI                             3

  AIR TRANSAT                                6

  AIR-INDIA                                  2

  ALITALIA-LINEE AEREE ITALIA                13

  ALL NIPPON AIRWAYS CO.                     4

  ARKIA ISRAELI AIRLINES, LTD.               0

  ASIANA AIRLINES, INC.                      2

  AUSTRIAN AIRLINES                          6

  AVIACSA AIRLINES                           1

  AVIANCA                                    0

  BAHAMASAIR HOLDING LIMITED                 0

  BELAIR AIRLINES                            0

  BRITISH AIRWAYS PLC                        73

  BRITISH MIDLAND AIRWAYS LTD.               15

  BWIA WEST INDIES LIMITED                   5

  CATHAY PACIFIC AIRWAYS, LTD.               8

  CAYMAN AIRWAYS LTD.                        1

  CHINA AIRLINES, LTD.                       0

  CHINA EASTERN AIRLINES                     0

  COMLUX AVIATION                            0

  COMPANIA MEXICANA DE AVIACION              3

  COMPANIA PANAMENA (COPA)                   4

  CONDOR FLUGDIENST                          0

  CZECH AIRLINES                             4

  DALAVIA-FAR EAST AIRWAYS                   0

  DC AVIATION GMBH                           0

  EGYPTAIR                                   0

  EL AL ISRAEL AIRLINES LTD.                 21

  ELYSAIR SAS                                1

  EMIRATES AIRLINE                           2

  ETHIOPIAN AIRLINES                         0

  ETIHAD AIRWAYS                             0

  EUROFLY, S.P.A.                            4

  EVA AIRWAYS CORPORATION                    0

  EXCEL AIRWAYS                              2

  FINNAIR OY                                 0

  FIRST CHOICE AIRWAYS                       7

  G5 EXECUTIVE AG                            0

  GLOBAL JET LUXEMBOURG S.A.                 0

  GLOBESPAN AIRWAYS LIMITED                  8

  HMY AIRWAYS, INC.                          0

  IBERIA AIRLINES OF SPAIN                   13

  IBERWORLD AIRLINES                         0

  ICELANDAIR                                 0

  INSEL AIR INTERNATIONAL                    0

  ISRAIR                                     1

  JALWAYS CO., LTD.                          1

  JAPAN AIR LINES CO., LTD.                  1

  JET AIRWAYS                                0

  KLM ROYAL DUTCH AIRLINES                   14

  KOREAN AIR LINES CO., LTD.                 1

  KUWAIT AIRWAYS CORPORATION                 0

  LACSA                                      9

  LAN AIRLINES S.A.                          8

  LAN ARGENTINA S.A.                         0

  LAN ECUADOR                                0

  LAN PERU AIRLINES                          4

  LLOYD AEREO BOLIVIANO S. A.                0

  LUFTHANSA GERMAN AIRLINES                  196

  LUFTRANSPORT-UNTERNEHMEN                   2

  MALAYSIA AIRLINES                          0

  MALEV HUNGARIAN AIRLINES                   0

  MARTINAIR HOLLAND N.V.                     23

  MONARCH AIRLINES LIMITED                   0

  MYTRAVEL AIRWAYS                           10

  MYTRAVEL AIRWAYS SCANDINAVIA               0

  OLYMPIC AIRLINES                           0

  PAKISTAN INT\'L AIRLINES                   0

  PHILIPPINE AIRLINES, INC.                  6

  POLAR AIRLINES DE MEXICO                   0

  POLSKIE LINIE LOTNICZE                     2

  PRIVATAIR                                  0

  QANTAS AIRWAYS LTD.                        35

  QATAR AIRWAYS                              0

  ROYAL AIR MAROC                            10

  ROYAL JORDANIAN AIRLINE                    1

  SATA INTERNACIONAL                         0

  SAUDI ARABIAN AIRLINES CORP.               0

  SCANDINAVIAN AIRLINES SYS.                 22

  SILVERJET                                  0

  SINGAPORE AIRLINES LTD.                    1

  SKYSERVICE AIRLINES INC.                   9

  SOUTH AFRICAN AIRWAYS                      3

  SWISS INTERNATIONAL AIRLINES               8

  TACA INT\'L AIRLINES                       37

  TAM-LINHAS AEREAS, S.A.                    130

  TAP-PORTUGUESE AIRLINES                    1

  THAI AIRWAYS INT\'L LTD.                   0

  THOMAS COOK AIRLINES, UK LTD.              1

  THOMSONFLY LTD.                            2

  TITAN AIRWAYS                              0

  TRANSPORTES AEREOS DE CABO                 0

  TRAVELSPAN G.T. INC. S.A.                  2

  TUI AIRLINES NEDERLAND BV                  0

  TURK HAVA YOLLARI, A.O.                    4

  UZBEKISTAN AIRWAYS                         0

  VIRGIN ATLANTIC AIRWAYS                    165

  VLADIVOSTOK AIR                            0

  WESTJET                                    5

  116 CARRIERS                               1,364
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  **Summary of Complaints                                                                                                                                                                     
  By Complaint Category**                                                                                                                                                                     

                                                                                                                                                                                              

  **[Foreign                                                                                                                                                                                  
  Carriers]{.underline}**                                                                                                                                                                     

  **Total number of                                                                                                                                                                           
  complaints submitted:                                                                                                                                                                       
  1,364**                                                                                                                                                                                     

                                                                                                                                                                                              

                            Vision     Hearing    Vision &   Paraplegic   Quadriplegic   Other        Oxygen   Stretcher   Other        Other       Mentally   Communicable   Allergies       Total of
                            Impaired   Impaired   Hearing                                Wheelchair                        Disability   Assistive   Impaired   Disease                        Category of
                                                  Impaired                                                                              Device                                                Complaints

  Refusal To Board          0          0          0          4            1              3            3        1           16           0           2          1              1               32
  Passenger                                                                                                                                                                                   

  Refusal to Board w/o      0          0          0          0            0              1            0        0           2            0           2          0              0               5
  Attendant                                                                                                                                                                                   

  Security Issues Regarding 0          0          0          0            0              2            0        0           1            0           2          0              0               5
  Disability                                                                                                                                                                                  

  Aircraft Not Accessible   0          0          0          1            0              3            0        0           1            1           0          0              0               6

  Airport Not Accessible    0          0          0          2            1              6            0        0           0            1           0          0              0               10

  Advance Notice Dispute    0          0          0          1            0              6            0        3           3            0           0          0              0               13

  Seating Accommodation     0          0          0          8            0              29           1        0           51           4           0          0              0               93

  Failure to Provide        22         1          0          12           0              481          8        0           38           58          7          1              0               628
  Assistance                                                                                                                                                                                  

  Damage to Assistive       0          0          0          5            1              159          0        0           2            7           0          0              0               174
  Device                                                                                                                                                                                      

  Storage and Delay of      0          0          0          2            0              48           1        0           1            3           0          0              0               55
  Assistive Device                                                                                                                                                                            

  Service Animal Problem    1          0          0          0            0              0            0        0           10           0           0          0              0               11

  Unsatisfactory Info       0          1          0          2            0              11           1        0           9            0           2          0              1               27

  Other                     6          2          1          5            1              221          18       0           29           13          0          0              9               305

  Total of Category of      29         4          1          42           4              970          32       4           163          87          15         2              11              1,364
  Disability                                                                                                                                                                                  
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