+-----------------------------------------------------------------------+
| ### Frequency Analysis                                                |
|                                                                       |
|                                                                       |
| ------------ ------------------------------------ ------------------- |
|   **Table:**   SP_GSA_EMP                                             |
|                                                                       |
|                                                                       |
| ------------ ------------------------------------ ------------------- |
|                                                                       |
|                                                                       |
| ------------- ------------------------------------------------------- |
|   **Filter:**   None                                                  |
|                                                                       |
|                                                                       |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Name of Cabinet within which your agency resides or |
|                                                                       |
|                  Other if your agency does not fall within a Cabinet. |
|                                                                       |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image1.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+--------------------------------------------------+-------------------+
|   -------------                                  |   -----           |
| --- ----------- ------------ --------- --------- | --------- ------- |
|   ** **                                          |   ** \            |
|           **Count**   **% Sample\  **%       **% |   Statistics**    |
|                                                  |                   |
|                   Answered**   Sample\   Sample\ |   Mi              |
|                                                  | nimum Value  1.00 |
|                                Asked**   Total** |                   |
|                                                  |   Max             |
|   Agricultu                                      | imum Value  18.00 |
| re      100         10.2%        10.2%     10.2% |                   |
|                                                  |   Av              |
|   Commerce                                       | erage        9.36 |
|          59          6.0%         6.0%      6.0% |                   |
|                                                  |   Su              |
|   Defense                                        | m            9213 |
| (Except  89          9.0%         9.0%      9.0% |                   |
|   Corp                                           |   St              |
| s of                                             | andard       5.82 |
|   Engi                                           |   Deviation       |
| neers)                                           |                   |
|                                                  |                   |
|   Corps of                                       | Median         10 |
|          65          6.6%         6.6%      6.6% |                   |
|   Engi                                           |                   |
| neers                                            | Mode           17 |
|                                                  |   -----           |
|   Educatio                                       | --------- ------- |
| n        7           0.7%         0.7%      0.7% |                   |
|                                                  |                   |
|   Energy                                         |                   |
|          24          2.4%         2.4%      2.4% |                   |
|                                                  |                   |
|   Health &                                       |                   |
|  Human   94          9.6%         9.6%      9.6% |                   |
|   Serv                                           |                   |
| ices                                             |                   |
|                                                  |                   |
|   Homeland                                       |                   |
|          11          1.1%         1.1%      1.1% |                   |
|   Secu                                           |                   |
| rity                                             |                   |
|                                                  |                   |
|   Housing                                        |                   |
| & Urban  7           0.7%         0.7%      0.7% |                   |
|   Deve                                           |                   |
| lopment                                          |                   |
|                                                  |                   |
|   Interior                                       |                   |
|          82          8.3%         8.3%      8.3% |                   |
|                                                  |                   |
|   Justice                                        |                   |
|          91          9.2%         9.2%      9.2% |                   |
|                                                  |                   |
|   Labor                                          |                   |
|          19          1.9%         1.9%      1.9% |                   |
|                                                  |                   |
|   State                                          |                   |
|          29          2.9%         2.9%      2.9% |                   |
|                                                  |                   |
|   Transpor                                       |                   |
| tation   37          3.8%         3.8%      3.8% |                   |
|                                                  |                   |
|   Treasury                                       |                   |
|          21          2.1%         2.1%      2.1% |                   |
|                                                  |                   |
|   Veterans                                       |                   |
|  Affairs 21          2.1%         2.1%      2.1% |                   |
|                                                  |                   |
|   Agency no                                      |                   |
| t       219         22.3%        22.3%     22.3% |                   |
|   with                                           |                   |
| in Cabinet                                       |                   |
|                                                  |                   |
|   Governme                                       |                   |
| nt       9           0.9%         0.9%      0.9% |                   |
|   Corp                                           |                   |
| orations                                         |                   |
|                                                  |                   |
|   Not Answ                                       |                   |
| ered     0           N/A          0.0%      0.0% |                   |
|                                                  |                   |
|   Not Aske                                       |                   |
| d        0           N/A          N/A       0.0% |                   |
|                                                  |                   |
|   **Total*                                       |                   |
| *        984         100%         100%      100% |                   |
|   -------------                                  |                   |
| --- ----------- ------------ --------- --------- |                   |
+--------------------------------------------------+-------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Please select the appropriate Defense Agency.       |
|                                                                       |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image2.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------------+---------------------+
|   -------------                                |   ----              |
| - ----------- ------------ --------- --------- | ---------- -------- |
|   ** **                                        |   ** \              |
|         **Count**   **% Sample\  **%       **% |   Statistics**      |
|                                                |                     |
|                 Answered**   Sample\   Sample\ |                     |
|                                                | Minimum Value  1.00 |
|                              Asked**   Total** |                     |
|                                                |                     |
|   Air Forc                                     | Maximum Value  5.00 |
| e      21          22.6%        22.6%     2.1% |                     |
|                                                |                     |
|   Army                                         | Average        3.20 |
|        8           8.6%         8.6%      0.8% |                     |
|                                                |                     |
|   Navy                                         |  Sum            298 |
|        29          31.2%        31.2%     2.9% |                     |
|                                                |                     |
|   Marine C                                     | Standard       1.56 |
| orps   1           1.1%         1.1%      0.1% |   Deviation         |
|                                                |                     |
|   Other Do                                     |   Median         3  |
| D      34          36.6%        36.6%     3.5% |                     |
|   orga                                         |   Mode           5  |
| nization                                       |   ----              |
|   (Ple                                         | ---------- -------- |
| ase                                            |                     |
|   spec                                         |                     |
| ify)                                           |                     |
|                                                |                     |
|   Not Answ                                     |                     |
| ered   0           N/A          0.0%      0.0% |                     |
|                                                |                     |
|   Not Asked                                    |                     |
|       891         N/A          N/A       90.5% |                     |
|                                                |                     |
|   **Total*                                     |                     |
| *      984         100%         100%      100% |                     |
|   -------------                                |                     |
| - ----------- ------------ --------- --------- |                     |
+------------------------------------------------+---------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Are you?                                            |
|                                                                       |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image3.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+----------------------------------------------+-----------------------+
|   -----------                                |   ---                 |
| ----------- ------------ --------- --------- | ----------- --------- |
|   ** **                                      |   ** \                |
|       **Count**   **% Sample\  **%       **% |   Statistics**        |
|                                              |                       |
|               Answered**   Sample\   Sample\ |   Minimum Value  1.00 |
|                                              |                       |
|                            Asked**   Total** |   Maximum Value  2.00 |
|                                              |                       |
|   Male                                       |   Average        1.37 |
|     612         62.9%        62.2%     62.2% |                       |
|                                              |   Sum            1334 |
|   Female                                     |                       |
|     361         37.1%        36.7%     36.7% |   Standard       0.48 |
|                                              |   Deviation           |
|   Not                                        |                       |
|      11          N/A          1.1%      1.1% |   Median         1    |
|   Ans                                        |                       |
| wered                                        |   Mode           1    |
|                                              |   ---                 |
|   Not Ask                                    | ----------- --------- |
| ed   0           N/A          N/A       0.0% |                       |
|                                              |                       |
|   **Total                                    |                       |
| **   984         100%         100%      100% |                       |
|   -----------                                |                       |
| ----------- ------------ --------- --------- |                       |
+----------------------------------------------+-----------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   What is your pay category/grade?                    |
|                                                                       |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image4.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------------+---------------------+
|   -------------                                |   ----              |
| - ----------- ------------ --------- --------- | ---------- -------- |
|   ** **                                        |   ** \              |
|         **Count**   **% Sample\  **%       **% |   Statistics**      |
|                                                |                     |
|                 Answered**   Sample\   Sample\ |                     |
|                                                | Minimum Value  1.00 |
|                              Asked**   Total** |                     |
|                                                |                     |
|   Federal                                      | Maximum Value  7.00 |
| Wage   35          3.6%         3.6%      3.6% |                     |
|   Syst                                         |                     |
| em (e.g.,                                      | Average        3.59 |
|   WG,                                          |                     |
| WL, WS)                                        |                     |
|                                                | Sum            3515 |
|   General                                      |                     |
|        21          2.1%         2.1%      2.1% |                     |
|   Sche                                         | Standard       1.12 |
| dule                                           |   Deviation         |
|   (GS)                                         |                     |
| )1-6 or                                        |   Median         3  |
|   equi                                         |                     |
| valent                                         |   Mode           3  |
|                                                |   ----              |
|   GS 7-12 o                                    | ---------- -------- |
| r     446         45.6%        45.3%     45.3% |                     |
|   equi                                         |                     |
| valent                                         |                     |
|                                                |                     |
|   GS 13-15                                     |                     |
| or    401         41.0%        40.8%     40.8% |                     |
|   equi                                         |                     |
| valent                                         |                     |
|                                                |                     |
|   Senior                                       |                     |
|        18          1.8%         1.8%      1.8% |                     |
|   Exec                                         |                     |
| utive                                          |                     |
|   Serv                                         |                     |
| ice or                                         |                     |
|   equi                                         |                     |
| valent                                         |                     |
|                                                |                     |
|   Senior L                                     |                     |
| evel   0           0.0%         0.0%      0.0% |                     |
|   (SL)                                         |                     |
|  or                                            |                     |
|   Scie                                         |                     |
| ntific or                                      |                     |
|   Prof                                         |                     |
| essional                                       |                     |
|   (ST)                                         |                     |
|                                                |                     |
|                                                |                     |
|   Other (P                                     |                     |
| lease  58          5.9%         5.9%      5.9% |                     |
|   spec                                         |                     |
| ify)                                           |                     |
|                                                |                     |
|   Not Answ                                     |                     |
| ered   5           N/A          0.5%      0.5% |                     |
|                                                |                     |
|   Not Aske                                     |                     |
| d      0           N/A          N/A       0.0% |                     |
|                                                |                     |
|   **Total*                                     |                     |
| *      984         100%         100%      100% |                     |
|   -------------                                |                     |
| - ----------- ------------ --------- --------- |                     |
+------------------------------------------------+---------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **                                                                  |
| Question:**   During your tenure with the Federal Government how many |
|                   times have you moved at the government\'s expense?  |
|                                                                       |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image5.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+----------------------------------------------+-----------------------+
|   -----------                                |   ---                 |
| ----------- ------------ --------- --------- | ----------- --------- |
|   ** **                                      |   ** \                |
|       **Count**   **% Sample\  **%       **% |   Statistics**        |
|                                              |                       |
|               Answered**   Sample\   Sample\ |   Minimum Value  1.00 |
|                                              |                       |
|                            Asked**   Total** |   Maximum Value  3.00 |
|                                              |                       |
|   1                                          |   Average        1.73 |
|     445         45.6%        45.2%     45.2% |                       |
|                                              |   Sum            1692 |
|   2 - 3                                      |                       |
|     346         35.5%        35.2%     35.2% |   Standard       0.76 |
|                                              |   Deviation           |
|   4 or mor                                   |                       |
| e   185         19.0%        18.8%     18.8% |   Median         2    |
|                                              |                       |
|   Not                                        |   Mode           1    |
|      8           N/A          0.8%      0.8% |   ---                 |
|   Ans                                        | ----------- --------- |
| wered                                        |                       |
|                                              |                       |
|   Not Ask                                    |                       |
| ed   0           N/A          N/A       0.0% |                       |
|                                              |                       |
|   **Total                                    |                       |
| **   984         100%         100%      100% |                       |
|   -----------                                |                       |
| ----------- ------------ --------- --------- |                       |
+----------------------------------------------+-----------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **                                                                  |
| Question:**   Which describes how your relocation was handled? (check |
|                   all that apply)                                     |
|                                                                       |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image6.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------+---------------------------+
|                                          |                           |
| --------------- ----------- ------------ |                           |
|                                          |                           |
|  ** **           **Count**   **% Sample\ |                           |
|                               Answered** |                           |
|                                          |                           |
|   You handled the 250         25.4%      |                           |
|   relocation on                          |                           |
|   your own with                          |                           |
|   reimbursement                          |                           |
|   for actual                             |                           |
|   expenses.                              |                           |
|                                          |                           |
|   You took a      215         21.8%      |                           |
|   lump-sum                               |                           |
|   payment for                            |                           |
|   expense                                |                           |
|   categories                             |                           |
|   without a                              |                           |
|   requirement to                         |                           |
|   document your                          |                           |
|   actual                                 |                           |
|   expenses.                              |                           |
|                                          |                           |
|   You used        486         49.4%      |                           |
|   third-party                            |                           |
|   assistance as                          |                           |
|   allowed by your                        |                           |
|   agency\'s                              |                           |
|   policies.                              |                           |
|                                          |                           |
|   GSA\'s          168         17.1%      |                           |
|   Relocation                             |                           |
|   Schedules                              |                           |
|                                          |                           |
|   GSA\'s          104         10.6%      |                           |
|   Centralized                            |                           |
|   Household Goods                        |                           |
|   Traffic                                |                           |
|   Management                             |                           |
|   Program (CHAMP)                        |                           |
|                                          |                           |
| --------------- ----------- ------------ |                           |
+------------------------------------------+---------------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   *                                                                   |
| *Question:**   Did your agency provide a single point of contact or a |
|                                                                       |
|                 set of coordinated contacts so that you felt that you |
|                   always knew whom to go to for help?                 |
|                                                                       |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image7.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+----------------------------------------------+-----------------------+
|   -----------                                |   ---                 |
| ----------- ------------ --------- --------- | ----------- --------- |
|   ** **                                      |   ** \                |
|       **Count**   **% Sample\  **%       **% |   Statistics**        |
|                                              |                       |
|               Answered**   Sample\   Sample\ |   Minimum Value  1.00 |
|                                              |                       |
|                            Asked**   Total** |   Maximum Value  2.00 |
|                                              |                       |
|   Yes                                        |   Average        1.14 |
|     833         85.8%        84.7%     84.7% |                       |
|                                              |   Sum            1109 |
|   No                                         |                       |
|     138         14.2%        14.0%     14.0% |   Standard       0.35 |
|                                              |   Deviation           |
|   Not                                        |                       |
|      13          N/A          1.3%      1.3% |   Median         1    |
|   Ans                                        |                       |
| wered                                        |   Mode           1    |
|                                              |   ---                 |
|   Not Ask                                    | ----------- --------- |
| ed   0           N/A          N/A       0.0% |                       |
|                                              |                       |
|   **Total                                    |                       |
| **   984         100%         100%      100% |                       |
|   -----------                                |                       |
| ----------- ------------ --------- --------- |                       |
+----------------------------------------------+-----------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   How satisfied were you with Government relocation?  |
|                                                                       |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image8.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------------+---------------------+
|   -------------                                |   ----              |
| - ----------- ------------ --------- --------- | ---------- -------- |
|   ** **                                        |   ** \              |
|         **Count**   **% Sample\  **%       **% |   Statistics**      |
|                                                |                     |
|                 Answered**   Sample\   Sample\ |                     |
|                                                | Minimum Value  1.00 |
|                              Asked**   Total** |                     |
|                                                |                     |
|   Excellent                                    | Maximum Value  3.00 |
|       397         40.8%        40.3%     40.3% |                     |
|                                                |                     |
|   Satisfact                                    | Average        1.74 |
| ory   438         45.0%        44.5%     44.5% |                     |
|                                                |                     |
|   Poor                                         | Sum            1690 |
|       139         14.3%        14.1%     14.1% |                     |
|                                                |                     |
|   Not Answ                                     | Standard       0.69 |
| ered   10          N/A          1.0%      1.0% |   Deviation         |
|                                                |                     |
|   Not Aske                                     |   Median         2  |
| d      0           N/A          N/A       0.0% |                     |
|                                                |   Mode           2  |
|   **Total*                                     |   ----              |
| *      984         100%         100%      100% | ---------- -------- |
|   -------------                                |                     |
| - ----------- ------------ --------- --------- |                     |
+------------------------------------------------+---------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|                                                                       |
| **Question:**   If you consulted GSA\'s Federal Travel Regulation for |
|                                                                       |
|                 specific allowances and benefits, how do you rate its |
|                   usefulness?                                         |
|                                                                       |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image9.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------------+---------------------+
|   -------------                                |   ----              |
| - ----------- ------------ --------- --------- | ---------- -------- |
|   ** **                                        |   ** \              |
|         **Count**   **% Sample\  **%       **% |   Statistics**      |
|                                                |                     |
|                 Answered**   Sample\   Sample\ |                     |
|                                                | Minimum Value  1.00 |
|                              Asked**   Total** |                     |
|                                                |                     |
|   Excellent                                    | Maximum Value  3.00 |
|       139         19.5%        14.1%     14.1% |                     |
|                                                |                     |
|   Satisfact                                    | Average        1.94 |
| ory   475         66.8%        48.3%     48.3% |                     |
|                                                |                     |
|   Poor                                         | Sum            1380 |
|        97          13.6%        9.9%      9.9% |                     |
|                                                |                     |
|   Not Answe                                    | Standard       0.57 |
| red   273         N/A          27.7%     27.7% |   Deviation         |
|                                                |                     |
|   Not Aske                                     |   Median         2  |
| d      0           N/A          N/A       0.0% |                     |
|                                                |   Mode           2  |
|   **Total*                                     |   ----              |
| *      984         100%         100%      100% | ---------- -------- |
|   -------------                                |                     |
| - ----------- ------------ --------- --------- |                     |
+------------------------------------------------+---------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Did the Government\'s relocation program provide    |
|                   reasonable coverage of your relocation expenses?    |
|                                                                       |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image10.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+----------------------------------------------+-----------------------+
|   -----------                                |   ---                 |
| ----------- ------------ --------- --------- | ----------- --------- |
|   ** **                                      |   ** \                |
|       **Count**   **% Sample\  **%       **% |   Statistics**        |
|                                              |                       |
|               Answered**   Sample\   Sample\ |   Minimum Value  1.00 |
|                                              |                       |
|                            Asked**   Total** |   Maximum Value  2.00 |
|                                              |                       |
|   Yes                                        |   Average        1.21 |
|     770         79.2%        78.3%     78.3% |                       |
|                                              |   Sum            1174 |
|   No (plea                                   |                       |
| se  202         20.8%        20.5%     20.5% |   Standard       0.41 |
|   exp                                        |   Deviation           |
| lain)                                        |                       |
|                                              |   Median         1    |
|   Not                                        |                       |
|      12          N/A          1.2%      1.2% |   Mode           1    |
|   Ans                                        |   ---                 |
| wered                                        | ----------- --------- |
|                                              |                       |
|   Not Ask                                    |                       |
| ed   0           N/A          N/A       0.0% |                       |
|                                              |                       |
|   **Total                                    |                       |
| **   984         100%         100%      100% |                       |
|   -----------                                |                       |
| ----------- ------------ --------- --------- |                       |
+----------------------------------------------+-----------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   *                                                                   |
| *Question:**   What were your three best sources of information about |
|                                                                       |
|                 your relocation allowance entitlements? Please choose |
|                   exactly 3.                                          |
|                                                                       |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image11.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------+---------------------------+
|                                          |                           |
|  -------------- ----------- ------------ |                           |
|   ** **          **Count**   **% Sample\ |                           |
|                              Answered**  |                           |
|                                          |                           |
|   Agency         797         81.0%       |                           |
|   relocation                             |                           |
|   specialists                            |                           |
|                                          |                           |
|   Agency or      510         51.8%       |                           |
|   third-party                            |                           |
|   written                                |                           |
|   guidance                               |                           |
|                                          |                           |
|   Agency web     292         29.7%       |                           |
|   site                                   |                           |
|                                          |                           |
|   GSA Federal    267         27.1%       |                           |
|   Travel                                 |                           |
|   Regulation                             |                           |
|   (FTR)                                  |                           |
|                                          |                           |
|   GSA            58          5.9%        |                           |
|   Centralized                            |                           |
|   Household                              |                           |
|   Goods Traffic                          |                           |
|   Management                             |                           |
|   Program                                |                           |
|   (CHAMP)                                |                           |
|                                          |                           |
|   GSA Move       74          7.5%        |                           |
|   Management                             |                           |
|   Services                               |                           |
|                                          |                           |
|   GSA web site   49          5.0%        |                           |
|                                          |                           |
|   Other employee 527         53.6%       |                           |
|   at your agency                         |                           |
|                                          |                           |
|   Other (please  160         16.3%       |                           |
|   specify)                               |                           |
|                                          |                           |
|   Third-party    217         22.1%       |                           |
|   counseling                             |                           |
|   services                               |                           |
|   (vendors)                              |                           |
|                                          |                           |
|  -------------- ----------- ------------ |                           |
+------------------------------------------+---------------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Please rate the following relocation allowance      |
|                                                                       |
|                entitlements in rank order 1-3, with 1 being the best. |
|                                                                       |
|   **Topic:**      Agency relocation specialists                       |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image12.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+----------------------------------------------+-----------------------+
|   -----------                                |   ---                 |
| ----------- ------------ --------- --------- | ----------- --------- |
|   ** **                                      |   ** \                |
|       **Count**   **% Sample\  **%       **% |   Statistics**        |
|                                              |                       |
|               Answered**   Sample\   Sample\ |   Minimum Value  1.00 |
|                                              |                       |
|                            Asked**   Total** |   Maximum Value  3.00 |
|                                              |                       |
|   1                                          |   Average        1.64 |
|     442         56.4%        44.9%     44.9% |                       |
|                                              |   Sum            1282 |
|   2                                          |                       |
|     183         23.4%        18.6%     18.6% |   Standard       0.80 |
|                                              |   Deviation           |
|   3                                          |                       |
|     158         20.2%        16.1%     16.1% |   Median         1    |
|                                              |                       |
|   Not                                        |   Mode           1    |
|     201         N/A          20.4%     20.4% |   ---                 |
|   Ans                                        | ----------- --------- |
| wered                                        |                       |
|                                              |                       |
|   Not Ask                                    |                       |
| ed   0           N/A          N/A       0.0% |                       |
|                                              |                       |
|   **Total                                    |                       |
| **   984         100%         100%      100% |                       |
|   -----------                                |                       |
| ----------- ------------ --------- --------- |                       |
+----------------------------------------------+-----------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Please rate the following relocation allowance      |
|                                                                       |
|                entitlements in rank order 1-3, with 1 being the best. |
|                                                                       |
|   **Topic:**      Agency or third-party written guidance              |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image13.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+----------------------------------------------+-----------------------+
|   -----------                                |   ---                 |
| ----------- ------------ --------- --------- | ----------- --------- |
|   ** **                                      |   ** \                |
|       **Count**   **% Sample\  **%       **% |   Statistics**        |
|                                              |                       |
|               Answered**   Sample\   Sample\ |   Minimum Value  1.00 |
|                                              |                       |
|                            Asked**   Total** |   Maximum Value  3.00 |
|                                              |                       |
|   1                                          |   Average        2.05 |
|     115         23.0%        11.7%     11.7% |                       |
|                                              |   Sum            1023 |
|   2                                          |                       |
|     244         48.9%        24.8%     24.8% |   Standard       0.71 |
|                                              |   Deviation           |
|   3                                          |                       |
|     140         28.1%        14.2%     14.2% |   Median         2    |
|                                              |                       |
|   Not                                        |   Mode           2    |
|     485         N/A          49.3%     49.3% |   ---                 |
|   Ans                                        | ----------- --------- |
| wered                                        |                       |
|                                              |                       |
|   Not Ask                                    |                       |
| ed   0           N/A          N/A       0.0% |                       |
|                                              |                       |
|   **Total                                    |                       |
| **   984         100%         100%      100% |                       |
|   -----------                                |                       |
| ----------- ------------ --------- --------- |                       |
+----------------------------------------------+-----------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Please rate the following relocation allowance      |
|                                                                       |
|                entitlements in rank order 1-3, with 1 being the best. |
|                                                                       |
|   **Topic:**      Agency web site                                     |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image14.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+----------------------------------------------+-----------------------+
|   -----------                                |   ---                 |
| ----------- ------------ --------- --------- | ----------- --------- |
|   ** **                                      |   ** \                |
|       **Count**   **% Sample\  **%       **% |   Statistics**        |
|                                              |                       |
|               Answered**   Sample\   Sample\ |   Minimum Value  1.00 |
|                                              |                       |
|                            Asked**   Total** |   Maximum Value  3.00 |
|                                              |                       |
|   1                                          |   Average        2.27 |
|      43          15.1%        4.4%      4.4% |                       |
|                                              |   Sum            646  |
|   2                                          |                       |
|     120         42.3%        12.2%     12.2% |   Standard       0.71 |
|                                              |   Deviation           |
|   3                                          |                       |
|     121         42.6%        12.3%     12.3% |   Median         2    |
|                                              |                       |
|   Not                                        |   Mode           3    |
|     700         N/A          71.1%     71.1% |   ---                 |
|   Ans                                        | ----------- --------- |
| wered                                        |                       |
|                                              |                       |
|   Not Ask                                    |                       |
| ed   0           N/A          N/A       0.0% |                       |
|                                              |                       |
|   **Total                                    |                       |
| **   984         100%         100%      100% |                       |
|   -----------                                |                       |
| ----------- ------------ --------- --------- |                       |
+----------------------------------------------+-----------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Please rate the following relocation allowance      |
|                                                                       |
|                entitlements in rank order 1-3, with 1 being the best. |
|                                                                       |
|   **Topic:**      GSA Federal Travel Regulation (FTR)                 |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image15.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+----------------------------------------------+-----------------------+
|   -----------                                |   ---                 |
| ----------- ------------ --------- --------- | ----------- --------- |
|   ** **                                      |   ** \                |
|       **Count**   **% Sample\  **%       **% |   Statistics**        |
|                                              |                       |
|               Answered**   Sample\   Sample\ |   Minimum Value  1.00 |
|                                              |                       |
|                            Asked**   Total** |   Maximum Value  3.00 |
|                                              |                       |
|   1                                          |   Average        2.31 |
|      45          17.6%        4.6%      4.6% |                       |
|                                              |   Sum            591  |
|   2                                          |                       |
|      87          34.0%        8.8%      8.8% |   Standard       0.75 |
|                                              |   Deviation           |
|   3                                          |                       |
|     124         48.4%        12.6%     12.6% |   Median         2    |
|                                              |                       |
|   Not                                        |   Mode           3    |
|     728         N/A          74.0%     74.0% |   ---                 |
|   Ans                                        | ----------- --------- |
| wered                                        |                       |
|                                              |                       |
|   Not Ask                                    |                       |
| ed   0           N/A          N/A       0.0% |                       |
|                                              |                       |
|   **Total                                    |                       |
| **   984         100%         100%      100% |                       |
|   -----------                                |                       |
| ----------- ------------ --------- --------- |                       |
+----------------------------------------------+-----------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Please rate the following relocation allowance      |
|                                                                       |
|                entitlements in rank order 1-3, with 1 being the best. |
|                                                                       |
|   **Topic:**      GSA Centralized Household Goods Traffic Management  |
|                   Program (CHAMP)                                     |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image16.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+----------------------------------------------+-----------------------+
|   -----------                                |   -------             |
| ----------- ------------ --------- --------- | ------- ------------- |
|   ** **                                      |   ** \                |
|       **Count**   **% Sample\  **%       **% |   Statistics**        |
|                                              |                       |
|               Answered**   Sample\   Sample\ |   Minimum Value  1.00 |
|                                              |                       |
|                            Asked**   Total** |   Maximum Value  3.00 |
|                                              |                       |
|   1                                          |   Average        2.17 |
|      13          22.0%        1.3%      1.3% |                       |
|                                              |   Sum            128  |
|   2                                          |                       |
|      23          39.0%        2.3%      2.3% |   Standard       0.77 |
|                                              |   Deviation           |
|   3                                          |                       |
|      23          39.0%        2.3%      2.3% |   Median         2    |
|                                              |                       |
|   Not                                        |   Mode                |
|     925         N/A          94.0%     94.0% |           Multi-Modal |
|   Ans                                        |   -------             |
| wered                                        | ------- ------------- |
|                                              |                       |
|   Not Ask                                    |                       |
| ed   0           N/A          N/A       0.0% |                       |
|                                              |                       |
|   **Total                                    |                       |
| **   984         100%         100%      100% |                       |
|   -----------                                |                       |
| ----------- ------------ --------- --------- |                       |
+----------------------------------------------+-----------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Please rate the following relocation allowance      |
|                                                                       |
|                entitlements in rank order 1-3, with 1 being the best. |
|                                                                       |
|   **Topic:**      GSA Move Management Services                        |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image17.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+----------------------------------------------+-----------------------+
|   -----------                                |   ---                 |
| ----------- ------------ --------- --------- | ----------- --------- |
|   ** **                                      |   ** \                |
|       **Count**   **% Sample\  **%       **% |   Statistics**        |
|                                              |                       |
|               Answered**   Sample\   Sample\ |   Minimum Value  1.00 |
|                                              |                       |
|                            Asked**   Total** |   Maximum Value  3.00 |
|                                              |                       |
|   1                                          |   Average        2.17 |
|      16          21.3%        1.6%      1.6% |                       |
|                                              |   Sum            163  |
|   2                                          |                       |
|      30          40.0%        3.0%      3.0% |   Standard       0.76 |
|                                              |   Deviation           |
|   3                                          |                       |
|      29          38.7%        2.9%      2.9% |   Median         2    |
|                                              |                       |
|   Not                                        |   Mode           2    |
|     909         N/A          92.4%     92.4% |   ---                 |
|   Ans                                        | ----------- --------- |
| wered                                        |                       |
|                                              |                       |
|   Not Ask                                    |                       |
| ed   0           N/A          N/A       0.0% |                       |
|                                              |                       |
|   **Total                                    |                       |
| **   984         100%         100%      100% |                       |
|   -----------                                |                       |
| ----------- ------------ --------- --------- |                       |
+----------------------------------------------+-----------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Please rate the following relocation allowance      |
|                                                                       |
|                entitlements in rank order 1-3, with 1 being the best. |
|                                                                       |
|   **Topic:**      GSA web site                                        |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image18.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+----------------------------------------------+-----------------------+
|   -----------                                |   ---                 |
| ----------- ------------ --------- --------- | ----------- --------- |
|   ** **                                      |   ** \                |
|       **Count**   **% Sample\  **%       **% |   Statistics**        |
|                                              |                       |
|               Answered**   Sample\   Sample\ |   Minimum Value  1.00 |
|                                              |                       |
|                            Asked**   Total** |   Maximum Value  3.00 |
|                                              |                       |
|   1                                          |   Average        2.31 |
|      7           14.6%        0.7%      0.7% |                       |
|                                              |   Sum            111  |
|   2                                          |                       |
|      19          39.6%        1.9%      1.9% |   Standard       0.72 |
|                                              |   Deviation           |
|   3                                          |                       |
|      22          45.8%        2.2%      2.2% |   Median         2    |
|                                              |                       |
|   Not                                        |   Mode           3    |
|     936         N/A          95.1%     95.1% |   ---                 |
|   Ans                                        | ----------- --------- |
| wered                                        |                       |
|                                              |                       |
|   Not Ask                                    |                       |
| ed   0           N/A          N/A       0.0% |                       |
|                                              |                       |
|   **Total                                    |                       |
| **   984         100%         100%      100% |                       |
|   -----------                                |                       |
| ----------- ------------ --------- --------- |                       |
+----------------------------------------------+-----------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Please rate the following relocation allowance      |
|                                                                       |
|                entitlements in rank order 1-3, with 1 being the best. |
|                                                                       |
|   **Topic:**      Other employee at your agency                       |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image19.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+----------------------------------------------+-----------------------+
|   -----------                                |   ---                 |
| ----------- ------------ --------- --------- | ----------- --------- |
|   ** **                                      |   ** \                |
|       **Count**   **% Sample\  **%       **% |   Statistics**        |
|                                              |                       |
|               Answered**   Sample\   Sample\ |   Minimum Value  1.00 |
|                                              |                       |
|                            Asked**   Total** |   Maximum Value  3.00 |
|                                              |                       |
|   1                                          |   Average        2.08 |
|     164         31.8%        16.7%     16.7% |                       |
|                                              |   Sum            1071 |
|   2                                          |                       |
|     149         28.9%        15.1%     15.1% |   Standard       0.84 |
|                                              |   Deviation           |
|   3                                          |                       |
|     203         39.3%        20.6%     20.6% |   Median         2    |
|                                              |                       |
|   Not                                        |   Mode           3    |
|     468         N/A          47.6%     47.6% |   ---                 |
|   Ans                                        | ----------- --------- |
| wered                                        |                       |
|                                              |                       |
|   Not Ask                                    |                       |
| ed   0           N/A          N/A       0.0% |                       |
|                                              |                       |
|   **Total                                    |                       |
| **   984         100%         100%      100% |                       |
|   -----------                                |                       |
| ----------- ------------ --------- --------- |                       |
+----------------------------------------------+-----------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Please rate the following relocation allowance      |
|                                                                       |
|                entitlements in rank order 1-3, with 1 being the best. |
|                                                                       |
|   **Topic:**      %Q11Specified_9%                                    |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image20.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+----------------------------------------------+-----------------------+
|   -----------                                |   ---                 |
| ----------- ------------ --------- --------- | ----------- --------- |
|   ** **                                      |   ** \                |
|       **Count**   **% Sample\  **%       **% |   Statistics**        |
|                                              |                       |
|               Answered**   Sample\   Sample\ |   Minimum Value  1.00 |
|                                              |                       |
|                            Asked**   Total** |   Maximum Value  3.00 |
|                                              |                       |
|   1                                          |   Average        1.77 |
|      78          51.0%        7.9%      7.9% |                       |
|                                              |   Sum            271  |
|   2                                          |                       |
|      32          20.9%        3.3%      3.3% |   Standard       0.86 |
|                                              |   Deviation           |
|   3                                          |                       |
|      43          28.1%        4.4%      4.4% |   Median         1    |
|                                              |                       |
|   Not                                        |   Mode           1    |
|     831         N/A          84.5%     84.5% |   ---                 |
|   Ans                                        | ----------- --------- |
| wered                                        |                       |
|                                              |                       |
|   Not Ask                                    |                       |
| ed   0           N/A          N/A       0.0% |                       |
|                                              |                       |
|   **Total                                    |                       |
| **   984         100%         100%      100% |                       |
|   -----------                                |                       |
| ----------- ------------ --------- --------- |                       |
+----------------------------------------------+-----------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Please rate the following relocation allowance      |
|                                                                       |
|                entitlements in rank order 1-3, with 1 being the best. |
|                                                                       |
|   **Topic:**      Third-party counseling services (vendors)           |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image21.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+----------------------------------------------+-----------------------+
|   -----------                                |   ---                 |
| ----------- ------------ --------- --------- | ----------- --------- |
|   ** **                                      |   ** \                |
|       **Count**   **% Sample\  **%       **% |   Statistics**        |
|                                              |                       |
|               Answered**   Sample\   Sample\ |   Minimum Value  1.00 |
|                                              |                       |
|                            Asked**   Total** |   Maximum Value  3.00 |
|                                              |                       |
|   1                                          |   Average        2.25 |
|      41          19.1%        4.2%      4.2% |                       |
|                                              |   Sum            484  |
|   2                                          |                       |
|      79          36.7%        8.0%      8.0% |   Standard       0.76 |
|                                              |   Deviation           |
|   3                                          |                       |
|      95          44.2%        9.7%      9.7% |   Median         2    |
|                                              |                       |
|   Not                                        |   Mode           3    |
|     769         N/A          78.2%     78.2% |   ---                 |
|   Ans                                        | ----------- --------- |
| wered                                        |                       |
|                                              |                       |
|   Not Ask                                    |                       |
| ed   0           N/A          N/A       0.0% |                       |
|                                              |                       |
|   **Total                                    |                       |
| **   984         100%         100%      100% |                       |
|   -----------                                |                       |
| ----------- ------------ --------- --------- |                       |
+----------------------------------------------+-----------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   *                                                                   |
| *Question:**   In your most recent move why did you relocate? (Select |
|                   all that apply)                                     |
|                                                                       |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image22.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------+---------------------------+
|   -----                                  |                           |
| --------------- ----------- ------------ |                           |
|   ** *                                   |                           |
| *                **Count**   **% Sample\ |                           |
|                                          |                           |
|                               Answered** |                           |
|                                          |                           |
|   Agency               61          6.2%  |                           |
|   supervisor/manager                     |                           |
|   request                                |                           |
|                                          |                           |
|   Request of Human     14          1.4%  |                           |
|   Resources Office                       |                           |
|                                          |                           |
|   Promotion            416         42.3% |                           |
|                                          |                           |
|   Lateral move         269         27.3% |                           |
|                                          |                           |
|   To join another      86          8.7%  |                           |
|   agency                                 |                           |
|                                          |                           |
|   Non-job related      50          5.1%  |                           |
|   personal goal                          |                           |
|                                          |                           |
|   Reduction-in-force   25          2.5%  |                           |
|                                          |                           |
|   Other (please        157         16.0% |                           |
|   specify)                               |                           |
|   -----                                  |                           |
| --------------- ----------- ------------ |                           |
+------------------------------------------+---------------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   *                                                                   |
| *Question:**   How many months did it take (from travel authorization |
|                   to move into permanent residence) to complete your  |
|                   relocation?                                         |
|                                                                       |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image23.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+----------------------------------------------+-----------------------+
|   -----------                                |   ---                 |
| ----------- ------------ --------- --------- | ----------- --------- |
|   ** **                                      |   ** \                |
|       **Count**   **% Sample\  **%       **% |   Statistics**        |
|                                              |                       |
|               Answered**   Sample\   Sample\ |   Minimum Value  1.00 |
|                                              |                       |
|                            Asked**   Total** |   Maximum Value  5.00 |
|                                              |                       |
|   6 months                                   |   Average        1.27 |
|  or 793         81.7%        80.6%     80.6% |                       |
|   les                                        |   Sum            1229 |
| s                                            |                       |
|                                              |   Standard       0.67 |
|   7 to 12                                    |   Deviation           |
|     130         13.4%        13.2%     13.2% |                       |
|   mon                                        |   Median         1    |
| ths                                          |                       |
|                                              |   Mode           1    |
|   13 to 1                                    |   ---                 |
| 8    26          2.7%         2.6%      2.6% | ----------- --------- |
|   mon                                        |                       |
| ths                                          |                       |
|                                              |                       |
|   19 to 2                                    |                       |
| 4    12          1.2%         1.2%      1.2% |                       |
|   mon                                        |                       |
| ths                                          |                       |
|                                              |                       |
|   25 or m                                    |                       |
| ore  10          1.0%         1.0%      1.0% |                       |
|   mon                                        |                       |
| ths                                          |                       |
|                                              |                       |
|   Not                                        |                       |
|      13          N/A          1.3%      1.3% |                       |
|   Ans                                        |                       |
| wered                                        |                       |
|                                              |                       |
|   Not Ask                                    |                       |
| ed   0           N/A          N/A       0.0% |                       |
|                                              |                       |
|   **Total                                    |                       |
| **   984         100%         100%      100% |                       |
|   -----------                                |                       |
| ----------- ------------ --------- --------- |                       |
+----------------------------------------------+-----------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **                                                                  |
| Question:**   Did your agency require you to sign a service agreement |
|                   in exchange for relocation reimbursements           |
|                                                                       |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image24.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+----------------------------------------------+-----------------------+
|   -----------                                |   ---                 |
| ----------- ------------ --------- --------- | ----------- --------- |
|   ** **                                      |   ** \                |
|       **Count**   **% Sample\  **%       **% |   Statistics**        |
|                                              |                       |
|               Answered**   Sample\   Sample\ |   Minimum Value  1.00 |
|                                              |                       |
|                            Asked**   Total** |   Maximum Value  2.00 |
|                                              |                       |
|   Yes                                        |   Average        1.20 |
|     767         79.9%        77.9%     77.9% |                       |
|                                              |   Sum            1153 |
|   No                                         |                       |
|     193         20.1%        19.6%     19.6% |   Standard       0.40 |
|                                              |   Deviation           |
|   Not                                        |                       |
|      24          N/A          2.4%      2.4% |   Median         1    |
|   Ans                                        |                       |
| wered                                        |   Mode           1    |
|                                              |   ---                 |
|   Not Ask                                    | ----------- --------- |
| ed   0           N/A          N/A       0.0% |                       |
|                                              |                       |
|   **Total                                    |                       |
| **   984         100%         100%      100% |                       |
|   -----------                                |                       |
| ----------- ------------ --------- --------- |                       |
+----------------------------------------------+-----------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **                                                                  |
| Question:**   In addition to covering your relocation costs, did your |
|                   agency pay you a separate relocation bonus as an    |
|                   incentive to relocate?                              |
|                                                                       |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image25.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+----------------------------------------------+-----------------------+
|   -----------                                |   ---                 |
| ----------- ------------ --------- --------- | ----------- --------- |
|   ** **                                      |   ** \                |
|       **Count**   **% Sample\  **%       **% |   Statistics**        |
|                                              |                       |
|               Answered**   Sample\   Sample\ |   Minimum Value  1.00 |
|                                              |                       |
|                            Asked**   Total** |   Maximum Value  2.00 |
|                                              |                       |
|   Yes                                        |   Average        1.93 |
|      65          6.7%         6.6%      6.6% |                       |
|                                              |   Sum            1883 |
|   No                                         |                       |
|     909         93.3%        92.4%     92.4% |   Standard       0.25 |
|                                              |   Deviation           |
|   Not                                        |                       |
|      10          N/A          1.0%      1.0% |   Median         2    |
|   Ans                                        |                       |
| wered                                        |   Mode           2    |
|                                              |   ---                 |
|   Not Ask                                    | ----------- --------- |
| ed   0           N/A          N/A       0.0% |                       |
|                                              |                       |
|   **Total                                    |                       |
| **   984         100%         100%      100% |                       |
|   -----------                                |                       |
| ----------- ------------ --------- --------- |                       |
+----------------------------------------------+-----------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Satisfaction with relocation services received (for |
|                   each of the following elements, please rate your    |
|                   satisfaction level):                                |
|                                                                       |
|   **Topic:**      Shipment of Household Goods (overall satisfaction)  |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image26.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------------+---------------------+
|   -------------                                |   ----              |
| - ----------- ------------ --------- --------- | ---------- -------- |
|   ** **                                        |   ** \              |
|         **Count**   **% Sample\  **%       **% |   Statistics**      |
|                                                |                     |
|                 Answered**   Sample\   Sample\ |                     |
|                                                | Minimum Value  1.00 |
|                              Asked**   Total** |                     |
|                                                |                     |
|   Excellent                                    | Maximum Value  3.00 |
|       362         42.5%        36.8%     36.8% |                     |
|                                                |                     |
|   Satisfact                                    | Average        1.72 |
| ory   368         43.2%        37.4%     37.4% |                     |
|                                                |                     |
|   Poor                                         | Sum            1464 |
|       122         14.3%        12.4%     12.4% |                     |
|                                                |                     |
|   Not Answe                                    | Standard       0.70 |
| red   132         N/A          13.4%     13.4% |   Deviation         |
|                                                |                     |
|   Not Aske                                     |   Median         2  |
| d      0           N/A          N/A       0.0% |                     |
|                                                |   Mode           2  |
|   **Total*                                     |   ----              |
| *      984         100%         100%      100% | ---------- -------- |
|   -------------                                |                     |
| - ----------- ------------ --------- --------- |                     |
+------------------------------------------------+---------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Satisfaction with relocation services received (for |
|                   each of the following elements, please rate your    |
|                   satisfaction level):                                |
|                                                                       |
|   **Topic:**      Household Goods Counselor                           |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image27.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------------+---------------------+
|   -------------                                |   ----              |
| - ----------- ------------ --------- --------- | ---------- -------- |
|   ** **                                        |   ** \              |
|         **Count**   **% Sample\  **%       **% |   Statistics**      |
|                                                |                     |
|                 Answered**   Sample\   Sample\ |                     |
|                                                | Minimum Value  1.00 |
|                              Asked**   Total** |                     |
|                                                |                     |
|   Excellent                                    | Maximum Value  3.00 |
|       385         42.9%        39.1%     39.1% |                     |
|                                                |                     |
|   Satisfact                                    | Average        1.69 |
| ory   403         44.9%        41.0%     41.0% |                     |
|                                                |                     |
|   Poor                                         | Sum            1518 |
|       109         12.2%        11.1%     11.1% |                     |
|                                                |                     |
|   Not Answ                                     | Standard       0.68 |
| ered   87          N/A          8.8%      8.8% |   Deviation         |
|                                                |                     |
|   Not Aske                                     |   Median         2  |
| d      0           N/A          N/A       0.0% |                     |
|                                                |   Mode           2  |
|   **Total*                                     |   ----              |
| *      984         100%         100%      100% | ---------- -------- |
|   -------------                                |                     |
| - ----------- ------------ --------- --------- |                     |
+------------------------------------------------+---------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Satisfaction with relocation services received (for |
|                   each of the following elements, please rate your    |
|                   satisfaction level):                                |
|                                                                       |
|   **Topic:**      Packing Crew                                        |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image28.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------------+---------------------+
|   -------------                                |   ----              |
| - ----------- ------------ --------- --------- | ---------- -------- |
|   ** **                                        |   ** \              |
|         **Count**   **% Sample\  **%       **% |   Statistics**      |
|                                                |                     |
|                 Answered**   Sample\   Sample\ |                     |
|                                                | Minimum Value  1.00 |
|                              Asked**   Total** |                     |
|                                                |                     |
|   Excellent                                    | Maximum Value  3.00 |
|       412         45.1%        41.9%     41.9% |                     |
|                                                |                     |
|   Satisfact                                    | Average        1.74 |
| ory   326         35.7%        33.1%     33.1% |                     |
|                                                |                     |
|   Poor                                         | Sum            1592 |
|       176         19.3%        17.9%     17.9% |                     |
|                                                |                     |
|   Not Answ                                     | Standard       0.76 |
| ered   70          N/A          7.1%      7.1% |   Deviation         |
|                                                |                     |
|   Not Aske                                     |   Median         2  |
| d      0           N/A          N/A       0.0% |                     |
|                                                |   Mode           1  |
|   **Total*                                     |   ----              |
| *      984         100%         100%      100% | ---------- -------- |
|   -------------                                |                     |
| - ----------- ------------ --------- --------- |                     |
+------------------------------------------------+---------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Satisfaction with relocation services received (for |
|                   each of the following elements, please rate your    |
|                   satisfaction level):                                |
|                                                                       |
|   **Topic:**      Driver                                              |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image29.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------------+---------------------+
|   -------------                                |   ----              |
| - ----------- ------------ --------- --------- | ---------- -------- |
|   ** **                                        |   ** \              |
|         **Count**   **% Sample\  **%       **% |   Statistics**      |
|                                                |                     |
|                 Answered**   Sample\   Sample\ |                     |
|                                                | Minimum Value  1.00 |
|                              Asked**   Total** |                     |
|                                                |                     |
|   Excellent                                    | Maximum Value  3.00 |
|       437         49.2%        44.4%     44.4% |                     |
|                                                |                     |
|   Satisfact                                    | Average        1.61 |
| ory   358         40.3%        36.4%     36.4% |                     |
|                                                |                     |
|   Poor                                         | Sum            1432 |
|        93          10.5%        9.5%      9.5% |                     |
|                                                |                     |
|   Not Answ                                     | Standard       0.67 |
| ered   96          N/A          9.8%      9.8% |   Deviation         |
|                                                |                     |
|   Not Aske                                     |   Median         2  |
| d      0           N/A          N/A       0.0% |                     |
|                                                |   Mode           1  |
|   **Total*                                     |   ----              |
| *      984         100%         100%      100% | ---------- -------- |
|   -------------                                |                     |
| - ----------- ------------ --------- --------- |                     |
+------------------------------------------------+---------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Satisfaction with relocation services received (for |
|                   each of the following elements, please rate your    |
|                   satisfaction level):                                |
|                                                                       |
|   **Topic:**      Storage of Household Goods                          |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image30.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------------+---------------------+
|   -------------                                |   ----              |
| - ----------- ------------ --------- --------- | ---------- -------- |
|   ** **                                        |   ** \              |
|         **Count**   **% Sample\  **%       **% |   Statistics**      |
|                                                |                     |
|                 Answered**   Sample\   Sample\ |                     |
|                                                | Minimum Value  1.00 |
|                              Asked**   Total** |                     |
|                                                |                     |
|   Excellent                                    | Maximum Value  3.00 |
|       263         35.5%        26.7%     26.7% |                     |
|                                                |                     |
|   Satisfact                                    | Average        1.79 |
| ory   369         49.8%        37.5%     37.5% |                     |
|                                                |                     |
|   Poor                                         | Sum            1328 |
|       109         14.7%        11.1%     11.1% |                     |
|                                                |                     |
|   Not Answe                                    | Standard       0.68 |
| red   243         N/A          24.7%     24.7% |   Deviation         |
|                                                |                     |
|   Not Aske                                     |   Median         2  |
| d      0           N/A          N/A       0.0% |                     |
|                                                |   Mode           2  |
|   **Total*                                     |   ----              |
| *      984         100%         100%      100% | ---------- -------- |
|   -------------                                |                     |
| - ----------- ------------ --------- --------- |                     |
+------------------------------------------------+---------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Satisfaction with relocation services received (for |
|                   each of the following elements, please rate your    |
|                   satisfaction level):                                |
|                                                                       |
|   **Topic:**      Shipment of Vehicle(s)                              |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image31.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------------+---------------------+
|   -------------                                |   ----              |
| - ----------- ------------ --------- --------- | ---------- -------- |
|   ** **                                        |   ** \              |
|         **Count**   **% Sample\  **%       **% |   Statistics**      |
|                                                |                     |
|                 Answered**   Sample\   Sample\ |                     |
|                                                | Minimum Value  1.00 |
|                              Asked**   Total** |                     |
|                                                |                     |
|   Excellent                                    | Maximum Value  3.00 |
|       112         28.9%        11.4%     11.4% |                     |
|                                                |                     |
|   Satisfact                                    | Average        1.88 |
| ory   211         54.4%        21.4%     21.4% |                     |
|                                                |                     |
|   Poor                                         |  Sum            729 |
|        65          16.8%        6.6%      6.6% |                     |
|                                                |                     |
|   Not Answe                                    | Standard       0.67 |
| red   596         N/A          60.6%     60.6% |   Deviation         |
|                                                |                     |
|   Not Aske                                     |   Median         2  |
| d      0           N/A          N/A       0.0% |                     |
|                                                |   Mode           2  |
|   **Total*                                     |   ----              |
| *      984         100%         100%      100% | ---------- -------- |
|   -------------                                |                     |
| - ----------- ------------ --------- --------- |                     |
+------------------------------------------------+---------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Satisfaction with relocation services received (for |
|                   each of the following elements, please rate your    |
|                   satisfaction level):                                |
|                                                                       |
|   **Topic:**      Home Transactions-Selling                           |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image32.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------------+---------------------+
|   -------------                                |   ----              |
| - ----------- ------------ --------- --------- | ---------- -------- |
|   ** **                                        |   ** \              |
|         **Count**   **% Sample\  **%       **% |   Statistics**      |
|                                                |                     |
|                 Answered**   Sample\   Sample\ |                     |
|                                                | Minimum Value  1.00 |
|                              Asked**   Total** |                     |
|                                                |                     |
|   Excellent                                    | Maximum Value  3.00 |
|       243         40.6%        24.7%     24.7% |                     |
|                                                |                     |
|   Satisfact                                    | Average        1.80 |
| ory   231         38.6%        23.5%     23.5% |                     |
|                                                |                     |
|   Poor                                         | Sum            1077 |
|       124         20.7%        12.6%     12.6% |                     |
|                                                |                     |
|   Not Answe                                    | Standard       0.76 |
| red   386         N/A          39.2%     39.2% |   Deviation         |
|                                                |                     |
|   Not Aske                                     |   Median         2  |
| d      0           N/A          N/A       0.0% |                     |
|                                                |   Mode           1  |
|   **Total*                                     |   ----              |
| *      984         100%         100%      100% | ---------- -------- |
|   -------------                                |                     |
| - ----------- ------------ --------- --------- |                     |
+------------------------------------------------+---------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Satisfaction with relocation services received (for |
|                   each of the following elements, please rate your    |
|                   satisfaction level):                                |
|                                                                       |
|   **Topic:**      Home Transactions- Buying                           |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image33.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------------+---------------------+
|   -------------                                |   ----              |
| - ----------- ------------ --------- --------- | ---------- -------- |
|   ** **                                        |   ** \              |
|         **Count**   **% Sample\  **%       **% |   Statistics**      |
|                                                |                     |
|                 Answered**   Sample\   Sample\ |                     |
|                                                | Minimum Value  1.00 |
|                              Asked**   Total** |                     |
|                                                |                     |
|   Excellent                                    | Maximum Value  3.00 |
|       260         41.8%        26.4%     26.4% |                     |
|                                                |                     |
|   Satisfact                                    | Average        1.74 |
| ory   265         42.6%        26.9%     26.9% |                     |
|                                                |                     |
|   Poor                                         | Sum            1081 |
|        97          15.6%        9.9%      9.9% |                     |
|                                                |                     |
|   Not Answe                                    | Standard       0.71 |
| red   362         N/A          36.8%     36.8% |   Deviation         |
|                                                |                     |
|   Not Aske                                     |   Median         2  |
| d      0           N/A          N/A       0.0% |                     |
|                                                |   Mode           2  |
|   **Total*                                     |   ----              |
| *      984         100%         100%      100% | ---------- -------- |
|   -------------                                |                     |
| - ----------- ------------ --------- --------- |                     |
+------------------------------------------------+---------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Satisfaction with relocation services received (for |
|                   each of the following elements, please rate your    |
|                   satisfaction level):                                |
|                                                                       |
|   **Topic:**      Home Transactions-Renting                           |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image34.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------------+---------------------+
|   -------------                                |   ----              |
| - ----------- ------------ --------- --------- | ---------- -------- |
|   ** **                                        |   ** \              |
|         **Count**   **% Sample\  **%       **% |   Statistics**      |
|                                                |                     |
|                 Answered**   Sample\   Sample\ |                     |
|                                                | Minimum Value  1.00 |
|                              Asked**   Total** |                     |
|                                                |                     |
|   Excellen                                     | Maximum Value  3.00 |
| t      94          27.0%        9.6%      9.6% |                     |
|                                                |                     |
|   Satisfact                                    | Average        2.00 |
| ory   159         45.7%        16.2%     16.2% |                     |
|                                                |                     |
|   Poor                                         |  Sum            697 |
|        95          27.3%        9.7%      9.7% |                     |
|                                                |                     |
|   Not Answe                                    | Standard       0.74 |
| red   636         N/A          64.6%     64.6% |   Deviation         |
|                                                |                     |
|   Not Aske                                     |   Median         2  |
| d      0           N/A          N/A       0.0% |                     |
|                                                |   Mode           2  |
|   **Total*                                     |   ----              |
| *      984         100%         100%      100% | ---------- -------- |
|   -------------                                |                     |
| - ----------- ------------ --------- --------- |                     |
+------------------------------------------------+---------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Satisfaction with relocation services received (for |
|                   each of the following elements, please rate your    |
|                   satisfaction level):                                |
|                                                                       |
|   **Topic:**      Home Transactions - Property management             |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image35.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------------+---------------------+
|   -------------                                |   ----              |
| - ----------- ------------ --------- --------- | ---------- -------- |
|   ** **                                        |   ** \              |
|         **Count**   **% Sample\  **%       **% |   Statistics**      |
|                                                |                     |
|                 Answered**   Sample\   Sample\ |                     |
|                                                | Minimum Value  1.00 |
|                              Asked**   Total** |                     |
|                                                |                     |
|   Excellen                                     | Maximum Value  3.00 |
| t      68          24.0%        6.9%      6.9% |                     |
|                                                |                     |
|   Satisfact                                    | Average        1.95 |
| ory   160         56.5%        16.3%     16.3% |                     |
|                                                |                     |
|   Poor                                         |  Sum            553 |
|        55          19.4%        5.6%      5.6% |                     |
|                                                |                     |
|   Not Answe                                    | Standard       0.66 |
| red   701         N/A          71.2%     71.2% |   Deviation         |
|                                                |                     |
|   Not Aske                                     |   Median         2  |
| d      0           N/A          N/A       0.0% |                     |
|                                                |   Mode           2  |
|   **Total*                                     |   ----              |
| *      984         100%         100%      100% | ---------- -------- |
|   -------------                                |                     |
| - ----------- ------------ --------- --------- |                     |
+------------------------------------------------+---------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Satisfaction with relocation services received (for |
|                   each of the following elements, please rate your    |
|                   satisfaction level):                                |
|                                                                       |
|   **Topic:**      Destination Services (finding a new home)           |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image36.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------------+---------------------+
|   -------------                                |   ----              |
| - ----------- ------------ --------- --------- | ---------- -------- |
|   ** **                                        |   ** \              |
|         **Count**   **% Sample\  **%       **% |   Statistics**      |
|                                                |                     |
|                 Answered**   Sample\   Sample\ |                     |
|                                                | Minimum Value  1.00 |
|                              Asked**   Total** |                     |
|                                                |                     |
|   Excellent                                    | Maximum Value  3.00 |
|       168         28.5%        17.1%     17.1% |                     |
|                                                |                     |
|   Satisfact                                    | Average        2.02 |
| ory   242         41.0%        24.6%     24.6% |                     |
|                                                |                     |
|   Poor                                         | Sum            1192 |
|       180         30.5%        18.3%     18.3% |                     |
|                                                |                     |
|   Not Answe                                    | Standard       0.77 |
| red   394         N/A          40.0%     40.0% |   Deviation         |
|                                                |                     |
|   Not Aske                                     |   Median         2  |
| d      0           N/A          N/A       0.0% |                     |
|                                                |   Mode           2  |
|   **Total*                                     |   ----              |
| *      984         100%         100%      100% | ---------- -------- |
|   -------------                                |                     |
| - ----------- ------------ --------- --------- |                     |
+------------------------------------------------+---------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Satisfaction with relocation services received (for |
|                   each of the following elements, please rate your    |
|                   satisfaction level):                                |
|                                                                       |
|   *                                                                   |
| *Topic:**      Expense Management (Processing of Relocation expenses) |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image37.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------------+---------------------+
|   -------------                                |   ----              |
| - ----------- ------------ --------- --------- | ---------- -------- |
|   ** **                                        |   ** \              |
|         **Count**   **% Sample\  **%       **% |   Statistics**      |
|                                                |                     |
|                 Answered**   Sample\   Sample\ |                     |
|                                                | Minimum Value  1.00 |
|                              Asked**   Total** |                     |
|                                                |                     |
|   Excellent                                    | Maximum Value  3.00 |
|       314         36.6%        31.9%     31.9% |                     |
|                                                |                     |
|   Satisfact                                    | Average        1.83 |
| ory   373         43.5%        37.9%     37.9% |                     |
|                                                |                     |
|   Poor                                         | Sum            1573 |
|       171         19.9%        17.4%     17.4% |                     |
|                                                |                     |
|   Not Answe                                    | Standard       0.73 |
| red   126         N/A          12.8%     12.8% |   Deviation         |
|                                                |                     |
|   Not Aske                                     |   Median         2  |
| d      0           N/A          N/A       0.0% |                     |
|                                                |   Mode           2  |
|   **Total*                                     |   ----              |
| *      984         100%         100%      100% | ---------- -------- |
|   -------------                                |                     |
| - ----------- ------------ --------- --------- |                     |
+------------------------------------------------+---------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Satisfaction with relocation services received (for |
|                   each of the following elements, please rate your    |
|                   satisfaction level):                                |
|                                                                       |
|   **Topic:**      Spousal Services                                    |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image38.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------------+---------------------+
|   -------------                                |   ----              |
| - ----------- ------------ --------- --------- | ---------- -------- |
|   ** **                                        |   ** \              |
|         **Count**   **% Sample\  **%       **% |   Statistics**      |
|                                                |                     |
|                 Answered**   Sample\   Sample\ |                     |
|                                                | Minimum Value  1.00 |
|                              Asked**   Total** |                     |
|                                                |                     |
|   Excellen                                     | Maximum Value  3.00 |
| t      87          20.8%        8.8%      8.8% |                     |
|                                                |                     |
|   Satisfact                                    | Average        2.09 |
| ory   206         49.3%        20.9%     20.9% |                     |
|                                                |                     |
|   Poor                                         |  Sum            874 |
|       125         29.9%        12.7%     12.7% |                     |
|                                                |                     |
|   Not Answe                                    | Standard       0.71 |
| red   566         N/A          57.5%     57.5% |   Deviation         |
|                                                |                     |
|   Not Aske                                     |   Median         2  |
| d      0           N/A          N/A       0.0% |                     |
|                                                |   Mode           2  |
|   **Total*                                     |   ----              |
| *      984         100%         100%      100% | ---------- -------- |
|   -------------                                |                     |
| - ----------- ------------ --------- --------- |                     |
+------------------------------------------------+---------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|   **Question:**   Satisfaction with relocation services received (for |
|                   each of the following elements, please rate your    |
|                   satisfaction level):                                |
|                                                                       |
|   **Topic:**      Entitlement Counseling Services                     |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image39.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------------+---------------------+
|   -------------                                |   ----              |
| - ----------- ------------ --------- --------- | ---------- -------- |
|   ** **                                        |   ** \              |
|         **Count**   **% Sample\  **%       **% |   Statistics**      |
|                                                |                     |
|                 Answered**   Sample\   Sample\ |                     |
|                                                | Minimum Value  1.00 |
|                              Asked**   Total** |                     |
|                                                |                     |
|   Excellent                                    | Maximum Value  3.00 |
|       109         21.2%        11.1%     11.1% |                     |
|                                                |                     |
|   Satisfact                                    | Average        2.15 |
| ory   218         42.4%        22.2%     22.2% |                     |
|                                                |                     |
|   Poor                                         | Sum            1106 |
|       187         36.4%        19.0%     19.0% |                     |
|                                                |                     |
|   Not Answe                                    | Standard       0.74 |
| red   470         N/A          47.8%     47.8% |   Deviation         |
|                                                |                     |
|   Not Aske                                     |   Median         2  |
| d      0           N/A          N/A       0.0% |                     |
|                                                |   Mode           2  |
|   **Total*                                     |   ----              |
| *      984         100%         100%      100% | ---------- -------- |
|   -------------                                |                     |
| - ----------- ------------ --------- --------- |                     |
+------------------------------------------------+---------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|                                                                       |
|  **Question:**   Satisfaction with Agency Relocation Specialists (for |
|                   each of the following elements, please rate your    |
|                   satisfaction level):                                |
|                                                                       |
|   **Topic:**      Communicated information clearly                    |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image40.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------------+---------------------+
|   -------------                                |   ----              |
| - ----------- ------------ --------- --------- | ---------- -------- |
|   ** **                                        |   ** \              |
|         **Count**   **% Sample\  **%       **% |   Statistics**      |
|                                                |                     |
|                 Answered**   Sample\   Sample\ |                     |
|                                                | Minimum Value  1.00 |
|                              Asked**   Total** |                     |
|                                                |                     |
|   Excellent                                    | Maximum Value  3.00 |
|       449         46.9%        45.6%     45.6% |                     |
|                                                |                     |
|   Satisfact                                    | Average        1.67 |
| ory   373         38.9%        37.9%     37.9% |                     |
|                                                |                     |
|   Poor                                         | Sum            1603 |
|       136         14.2%        13.8%     13.8% |                     |
|                                                |                     |
|   Not Answ                                     | Standard       0.71 |
| ered   26          N/A          2.6%      2.6% |   Deviation         |
|                                                |                     |
|   Not Aske                                     |   Median         2  |
| d      0           N/A          N/A       0.0% |                     |
|                                                |   Mode           1  |
|   **Total*                                     |   ----              |
| *      984         100%         100%      100% | ---------- -------- |
|   -------------                                |                     |
| - ----------- ------------ --------- --------- |                     |
+------------------------------------------------+---------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|                                                                       |
|  **Question:**   Satisfaction with Agency Relocation Specialists (for |
|                   each of the following elements, please rate your    |
|                   satisfaction level):                                |
|                                                                       |
|   **Topic:**      Responded in a timely manner                        |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image41.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------------+---------------------+
|   -------------                                |   ----              |
| - ----------- ------------ --------- --------- | ---------- -------- |
|   ** **                                        |   ** \              |
|         **Count**   **% Sample\  **%       **% |   Statistics**      |
|                                                |                     |
|                 Answered**   Sample\   Sample\ |                     |
|                                                | Minimum Value  1.00 |
|                              Asked**   Total** |                     |
|                                                |                     |
|   Excellent                                    | Maximum Value  3.00 |
|       448         46.7%        45.5%     45.5% |                     |
|                                                |                     |
|   Satisfact                                    | Average        1.68 |
| ory   371         38.6%        37.7%     37.7% |                     |
|                                                |                     |
|   Poor                                         | Sum            1613 |
|       141         14.7%        14.3%     14.3% |                     |
|                                                |                     |
|   Not Answ                                     | Standard       0.72 |
| ered   24          N/A          2.4%      2.4% |   Deviation         |
|                                                |                     |
|   Not Aske                                     |   Median         2  |
| d      0           N/A          N/A       0.0% |                     |
|                                                |   Mode           1  |
|   **Total*                                     |   ----              |
| *      984         100%         100%      100% | ---------- -------- |
|   -------------                                |                     |
| - ----------- ------------ --------- --------- |                     |
+------------------------------------------------+---------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|                                                                       |
|  **Question:**   Satisfaction with Agency Relocation Specialists (for |
|                   each of the following elements, please rate your    |
|                   satisfaction level):                                |
|                                                                       |
|   **Topic:**      Provided accurate information                       |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image42.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------------+---------------------+
|   -------------                                |   ----              |
| - ----------- ------------ --------- --------- | ---------- -------- |
|   ** **                                        |   ** \              |
|         **Count**   **% Sample\  **%       **% |   Statistics**      |
|                                                |                     |
|                 Answered**   Sample\   Sample\ |                     |
|                                                | Minimum Value  1.00 |
|                              Asked**   Total** |                     |
|                                                |                     |
|   Excellent                                    | Maximum Value  3.00 |
|       447         46.6%        45.4%     45.4% |                     |
|                                                |                     |
|   Satisfact                                    | Average        1.67 |
| ory   384         40.0%        39.0%     39.0% |                     |
|                                                |                     |
|   Poor                                         | Sum            1602 |
|       129         13.4%        13.1%     13.1% |                     |
|                                                |                     |
|   Not Answ                                     | Standard       0.70 |
| ered   24          N/A          2.4%      2.4% |   Deviation         |
|                                                |                     |
|   Not Aske                                     |   Median         2  |
| d      0           N/A          N/A       0.0% |                     |
|                                                |   Mode           1  |
|   **Total*                                     |   ----              |
| *      984         100%         100%      100% | ---------- -------- |
|   -------------                                |                     |
| - ----------- ------------ --------- --------- |                     |
+------------------------------------------------+---------------------+

+-----------------------------------------------------------------------+
|   --                                                                  |
| ------------- ------------------------------------------------------- |
|                                                                       |
|  **Question:**   Satisfaction with Agency Relocation Specialists (for |
|                   each of the following elements, please rate your    |
|                   satisfaction level):                                |
|                                                                       |
|   **Topic:**      Were able to resolve inquiries                      |
|   --                                                                  |
| ------------- ------------------------------------------------------- |
+-----------------------------------------------------------------------+

![](media/image43.jpeg){width="5.997222222222222in"
height="3.9916666666666667in"}

  -----------------------------------------------------------------------

  -----------------------------------------------------------------------

+------------------------------------------------+---------------------+
|   -------------                                |   ----              |
| - ----------- ------------ --------- --------- | ---------- -------- |
|   ** **                                        |   ** \              |
|         **Count**   **% Sample\  **%       **% |   Statistics**      |
|                                                |                     |
|                 Answered**   Sample\   Sample\ |                     |
|                                                | Minimum Value  1.00 |
|                              Asked**   Total** |                     |
|                                                |                     |
|   Excellent                                    | Maximum Value  3.00 |
|       415         43.5%        42.2%     42.2% |                     |
|                                                |                     |
|   Satisfact                                    | Average        1.71 |
| ory   401         42.0%        40.8%     40.8% |                     |
|                                                |                     |
|   Poor                                         | Sum            1631 |
|       138         14.5%        14.0%     14.0% |                     |
|                                                |                     |
|   Not Answ                                     | Standard       0.70 |
| ered   30          N/A          3.0%      3.0% |   Deviation         |
|                                                |                     |
|   Not Aske                                     |   Median         2  |
| d      0           N/A          N/A       0.0% |                     |
|                                                |   Mode           1  |
|   **Total*                                     |   ----              |
| *      984         100%         100%      100% | ---------- -------- |
|   -------------                                |                     |
| - ----------- ------------ --------- --------- |                     |
+------------------------------------------------+---------------------+