## ![](media/image1.png){width="0.6979166666666666in" height="0.6979166666666666in"}PUBLIC NOTICE

Federal Communications Commission News media Information 202/ 418-0500

445 12^th^ St. S.W. Fax-On-Demand 202/418-2830

## Washington, D.C. 20554 Internet: [http://www.fcc.gov]{.underline}

## [ftp.fcc.gov](ftp://ftp.fcc.gov/)

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## DA 01-1341

## Released: June 5, 2001

DISABILITIES RIGHTS OFFICE REMINDS STATES

THAT ANNUAL LOG SUMMARY OF CONSUMER COMPLAINTS CONCERNING
TELECOMMUNICATIONS RELAY SERVICES

IS DUE MONDAY, JULY 2, 2001

By this courtesy notice, the Disabilities Rights Office reminds states
and telecommunications relay services (TRS) providers that they must
submit their annual consumer complaint log summaries for the 12-month
period ending May 31, 2001.[^1] State and TRS provider reports must be
filed with the Commission on or before July 2, 2001.[^2]

To assist the Commission in monitoring the service quality of TRS
providers, the Commission requires state applicants for TRS
certification and TRS providers to maintain a log of consumer complaints
that allege a violation of the federal minimum standards.[^3] These logs
are intended to provide an early warning system to the Commission of
possible service quality problems during TRS providers' five-year
certification period. Additionally, this information allows the
Commission to determine whether the state has appropriately addressed
consumer complaints during the certification process and to spot
national trends that may lend themselves to coordinated solutions. It
further enables states to communicate with one another to learn how
other states are resolving complaints.[^4] Commission rules require that
the summary log include the number of complaints received that allege a
violation of federal TRS minimal standards, whether they were filed with
the state or TRS provider. At a minimum, the log shall include the date
the complaint was filed, nature of the complaint, date of its resolution
and an explanation of the resolution.[^5] The complaint log summary must
be filed with the Consumer Information Bureau, Disabilities Rights
Office.[^6]

In its *Improved TRS Order*, the Commission established the requirement
for the annual submission of complaint log summaries, but did not
establish a date certain by which the submission must occur.
Subsequently, in a *sua sponte* *Order on Reconsideration*, the
Commission amended its rules to require that states' and TRS providers'
complaint log summaries for the 12-month period ending May 31 be
submitted by the states and TRS providers by July 1 of each year,
beginning in 2001.[^7] The Office of Management and Budget granted
approval for the submission of this information on June 21, 2000.[^8]
Complaint log summaries should, therefore, include information
pertaining to complaints received between June 21, 2000 and May 31,
2001. Subsequent log summaries should cover the twelve-month period from
June 1 to May 31 of each year.

States and TRS providers are required to submit these TRS consumer
complaint log summaries **on or before Monday July 2, 2001**. Electronic
filings should be made using the Electronic Comment Filing System
(ECFS). Reports filed through the ECFS can be sent as an electronic file
via the Internet to <http://www.fcc.gov/e-file/ecfs.html>. In completing
the transmittal screen, parties should include their full name, Postal
Service mailing address, and the docket number of this proceeding (CC
Docket No. 98-67). Parties filing electronically should also e-mail a
copy of their report to DRO's e-mail box: [access@fcc.gov]{.underline}.
Parties who choose to file by paper must file an original and four
copies with the Commission's Secretary, Magalie Roman Salas, Office of
the Secretary, Federal Communications Commission, 445 12th Street, SW,
Washington, DC 20554 and a diskette copy to the Commission's copy
contractor, International Transcription Service, Inc. (ITS), 445 12^th^
Street, SW, Room CY-B400, Washington, DC 20554 (Tel. 202-857-3800).

In addition, all filers must submit one paper copy and a diskette
version in ASCII to Jenifer Simpson, Disabilities Rights Office,
Consumer Information Bureau, Federal Communications Commission, 445
12^th^ Street, SW, Washington, D.C. 20554. Reports will be available for
public inspection during regular business hours in the FCC Public
Reference Room, 445 12^th^ Street, SW, Room CY-A257, Washington, DC
20554, or may be purchased from ITS.

FOR FURTHER INFORMATION CONTACT: Disabilities Rights Office: Pamela
Gregory (202) 418-2498 (voice) or (202) 418-1169 (TTY); or Jenifer
Simpson (202) 418-0008 (voice) or (202) 418-0034 (TTY); or the
Disabilities Rights Office (202) 418-2517 (voice) or (202) 418-0189
(TTY).

This document is available to individuals with disabilities requiring
accessible formats (electronic ASCII text, Braille, large print, and
audio) by contacting Brian Millin at (202) 418-7426 (voice) or (202)
418-7365 (TTY), or by sending an e-mail to <access@fcc.gov>.

[^1]: 47 C.F.R. Sec.64.604(c)(1)(ii).

[^2]: Because July 1, 2001 falls on a Sunday, these reports are due the
    following day.

[^3]: S*ee* In the Matter of Telecommunications Relay Services and
    Speech-to-Speech Services for Individuals with Hearing and Speech
    Disabilities, Report and Order and Further Notice of Proposed
    Rulemaking, FCC 00-56, 15 FCC Rcd 5140 (2000) (*Improved TRS
    Order).*

[^4]: *Id*. at para 122.

[^5]: *See* 47 C.F.R. Section 64.604 (c) (1) (i).

[^6]: *Id*. at para 121.

[^7]: *See* In the Matter of Telecommunications Relay Services and
    Speech-to-Speech Services for Individuals with Hearing and Speech
    Disabilities, Order on Reconsideration, FCC 00-200, (released June
    5, 2000).

[^8]: 65 FR 40093, June 29, 2000.

    **-FCC-**