GENERAL SERVICES ADMINISTATION

Federal Supply Services

Authorized Federal Supply Schedule Price List

Schedule Title: Human Resources and EEO Services

FSC Group, Park, and Section or Standard Industrial Group: 738X

FSC Class/Product Codes and/or Service Codes: N/A

Contract Number: GS02F0037P

For more information on ordering from Federal Supply Schedules click on
the FSS Schedules button at fss.gsa.gov.

Contract Period: 11/20/03 through 11/19/08

Contractor's name, address and phone number:

EAP Consultants, Inc.,

3901 Roswell Road, Suite 340, Marietta, GA 30062

800-522-1073

Fax 770-953-3174

E-mail [info@eapconsultants.com](../info@eapconsultants.com%0D)

[Contractor's Internet address:](../info@eapconsultants.com%0D)
[www.eapconsultants.com](http://www.eapconsultants.com/)

Business size: Small

**About EAP Consultants, Inc.**

**Corporate History:** EAP Consultants, Inc. is a small, women-owned
Employee Assistance Program (EAP). We are a leading provider of
outstanding, comprehensive Employee Assistance Programs and Work/Life
Services, and have been an innovator in the field for nearly twenty
years. Our services are tailored to the needs of your organization, and
delivered with our responsive and compassionate approach.

We have extensive experience serving Federal Government agencies
internationally since 1989. This experience provides us with an in-depth
knowledge of the issues that are unique to working in the Federal
government, and enhances our service delivery to your employees and to
the organization.

**Comprehensive services:** Our wide range of services addresses
virtually all of the emotional, personal and wellness needs of your
employees resulting in greater productivity, higher morale and better
health. Our unlimited management, organizational and human resource
consultation is a highly valued resource that will enhance your
company's success.

A sample list of our services includes:

-   Assessment, Counseling, Referral, and Case Management

-   Work/Life

-   Wellness

-   Training (live and online)

-   State-of-the-art, Internet based EAP, work/life, training and
    wellness programs

-   Management, organizational and human resource consultation

-   Trauma response services

-   Drug-free workplace support services

-   Educational materials and resource information

**A partnership approach to our customer relationships-** EAPC makes it
a point to listen and learn from our customers while designing programs
that meet their unique needs, culture, and business objectives. We have
over 18 years of EAP experience and make it a practice to use what we
learn from customers to enhance our services.

At EAPC, we have never lost sight of the fact that every organization is
unique having its own philosophy, culture, policies, and business
objectives. We will become familiar with your needs to most effectively
serve you. We are committed to providing operational excellence through
clinically sound standards and procedures, accountable partnerships with
providers and a proactive approach to customer service.

**An outstanding customer retention and satisfaction record-** Since our
inception over 18 years ago, we have maintained all contracts except for
such reasons as when a client company went out of business or was
acquired by another company. No company has ever terminated our program
because it was not satisfied with our performance or did not recognize
the value of our programs. This longevity of our business relationships
is a strong indicator of customer trust in and satisfaction with EAPC's
services.

EAPC has received other endorsements of our commitment to quality
programs. We were honored with the "Administrator's Award for
Excellence" by the U.S. Small Business Administration for providing
exceptional EAP services to the Federal Government.

Our quality improvement program results continuously demonstrate nearly
100% customer and client satisfaction with our services. Over 70% of
employees report that they became more effective on the job as a result
of using our EAP, with a majority reporting that the EAPC program
improved their productivity and reduced their work absences.

Smooth implementations, customer-focused account management, and stellar
service delivery are some of the factors that contribute to our
impressive record.

**Industry leading service utilization rates-** Possibly the most key
metric indicating the value of an EAP is its utilization by employees,
family members, and supervisors. High utilization means employees know
the EAP is a confidential, acceptable and practical method of obtaining
assistance with a myriad of life's problems that can distract them from
work responsibilities. Appropriate use by supervisors means the EAP is a
valuable management tool utilized to improve productivity, support human
resource functions, and aid troubled employees. Our typical 10-15%
utilization rate for core EAP services across our book of business, plus
the additional utilization rate of 7% for our On-line EAP and work/life
program speaks to the quality, accessibility, and promotion of our EAP.
We expect to achieve similar metrics for Sample company, ensuring a
solid return on investment.

**Immediate response to all service requests:** EAPC has counselors
immediately available 24 hours per day, 7 days a week. An answering
service and voice prompt system are never used. Our counselors staff the
phones around the clock. Participants can call at any time whether it is
to schedule an appointment or get help with a crisis. Multilingual
interpreter services are available in 140 languages.

**A specially credentialed, national EAP clinician network-** EAPC's
stringent focus on EAP specialization has resulted in the development of
a high quality, EAP-only network that serves our customers. They are
proficient at providing accurate assessments, short-term focused
counseling and proper referrals. They are committed to seeing clients in
a timely fashion and offering convenient day, evening and Saturday
appointments.

**A company-wide commitment to EAP core technology-** EAPC's commitment
to EAP principles and best practices is demonstrated through our
specialized recruitment and training of EAPC staff consultants, customer
service representatives, and EAP network clinicians. Our philosophy is
grounded in recognized EAP core technologies including the provision of
quality consultation and training services for managers and supervisors
concerning both troubled employees and larger organizational issues,
ongoing, long-term case management to ensure employees are benefiting
from the EAP or treatment interventions, and timely and targeted
assessment, referral and short-term counseling services.

**Attentive Account Management-** Your Account Manager serves as your
single point of contact. The Account Manager assists with EAP
implementation, day-to-day program management, and contract oversight.

We recognize that your organization has its own unique set of business
needs and challenges. Your Account Manager will focus on getting to know
your organization and will strategize with you on how the EAP can best
meet your special needs. The Account Manager will work with you to
ensure that our program assists in improving productivity, recruitment,
retention, morale, employee relations, and supports your drug-free
workplace.

Because we believe that effective account management is critical to EAP
success, all Account Managers are seasoned professionals. At a minimum,
they are nationally certified employee assistance professionals (CEAPs)
with at least ten years EAP account management experience, a Masters
degree and licensure in the mental health field.

# EAPC- An Experienced Partner for the Long Term

EAPC is a progressive, stable company with a 18-year history of focusing
exclusively on EAP services. The highlights in the executive summary and
the details that follow in our proposal provide a comprehensive picture
of EAPC's commitment to provide its customers with the highest quality
EAP services available in the industry today. They demonstrate
resoundingly our ability to provide a highly responsive, customized, and
cost--effective employee assistance program for your organization.

Our comprehensive, quality services will boost your employees\'
productivity, morale and retention. Both your organization and your
employees will benefit from the professionalism, experience and
dedication of the EAP Consultants\' team.

## CUSTOMER INFORMATION

EAP Consultants, Inc. provides comprehensive employee assistance
programs and work/life services that cover both employees and their
family members. Below is the cost per employee per month for years
11/20/04 through 11/19/08:

  

  ------------------ --------------- ----------------- --------------------
  **\# of            **3 sessions    **6 sessions per  **8 sessions per
  Employees**        per problem**   problem**         problem**

  1-4,999            \$1.31          \$1.85            \$2.25

  5000-9999          \$0.99          \$1.44            \$1.74

  10000-14999        \$0.96          \$1.39            \$1.59

  15000-49999        \$0.93          \$1.35            \$1.55

  50000-99000        \$0.90          \$1.29            \$1.49

  100000-499000      \$0.87          \$1.20            \$1.40

  500000+            \$0.71          \$0.96            \$1.16
  ------------------ --------------- ----------------- --------------------

Employees and each of their family members are entitled to the
contracted number of sessions each year.

Services included are the following:

 

## Counseling Services 

 

-   Face-to-face assessment, short term counseling, referral and
    follow-up for alcohol and drug problems, work related difficulties,
    marriage and family issues, emotional and psychological problems,
    and other personal concerns that may affect employee well-being and
    job performance

-   Counseling offices located conveniently to your employees

-   24 hour per day, 7 day per week, toll-free telephone access to
    mental health professionals

-   Multilingual interpreter services available in 140 languages

-   Case management that includes coordinating referrals to resources
    beyond the EAP, when needed

 

## Work/Life Services

-   Childcare information and referrals for all types of childcare,
    camps and schools. Includes vacancy checks.

-   Eldercare information and referrals. Elder care specialists gather
    information about the callers elder care situation to determine
    which services are needed. All resource and referral information is
    checked and verified prior to being sent to the employee. Sources of
    financing are provided.

-   Adoption resources

-   Legal consultation provided by attorneys. Simple Wills prepared at
    no cost. Clients are entitled to a complete review with comments on
    any legal document that is up to 6 pages. Plan attorneys will make a
    phone call or write a letter on behalf of a client if it will
    resolve the legal problem. Twenty-five percent discount off
    attorney\'s hourly rate for legal services rendered beyond the EAP
    is provided.

-   Financial consultation by experts regarding debt matters, investment
    options, money management, and retirement planning.

-   Academic resources, including customized profiles for military
    schools, boarding schools and colleges. Our college planning guides
    include sources of financial assistance, educational consultants,
    SAT information and relevant web sites.

-   Tutoring referrals for academic assistance. Information available on
    programs that provide tutoring at a designated site or in the home.

-   Pet care services that offer a customized listing of breeders,
    groomers, walkers, sitters, kennels, veterinarians, and pet
    publications.

 

## On-Line Services

 

-   Legal/Financial on-line resource library. This service makes
    available numerous articles providing information on important legal
    and financial matters. Also included is a Legal Document Library
    that provides boilerplate examples of commonly used legal documents.

-   Behavioral Health on-line resource library. This service provides
    practical information to help with relationships, stress,
    depression, job issues, parenting, addictive disorders, wellness and
    many other topics.

-   Smoking cessation programs. Includes comprehensive information and
    > free resources for help with quitting smoking.

-   Stress Management Course. Participants learn practical methods for
    > managing everyday stressful situations as well as strategies for
    > developing a "stress- resistant" lifestyle.

-   Depression and Substance Abuse Screenings. Participants can
    > confidentially take these easy to use screenings and seamlessly
    > request a follow-up call from an EAP Counselor.

-   Identity Theft. Provides extensive information on how to avoid and
    respond to identity theft.

-   In addition to 24 hour telephone access, employees may securely
    request all services from our website

-   HELPNET is an optionally priced online service described further
    below.

 

### Management and Organizational Services

 

-   Unlimited consultation to supervisors and managers regarding
    employees with job performance, attendance and conduct problems

-   Monitoring of progress in EAP and treatment for up to two years,
    when an employee is referred by management for job/substance abuse
    problems, by maintaining contact with the employee, treatment
    providers, and the employer, if appropriate

-   Unlimited consultation regarding organizational issues, including
    sexual harassment, drug-free workplace, downsizing, conflict
    resolution, and workplace violence

-   Crisis management to assist with emergencies in the workplace

-   Unlimited critical incident stress debriefings conducted on-site for
    traumatic incidents

 

### Program Promotion

 

-   Promotional materials including EAP brochures and wallet cards for
    all employees, quarterly newsletters for all employees, quarterly
    posters, monthly e-mail articles and flyers, monthly newsletter for
    supervisors, and Supervisory Guide Books

 

## Training

 

-   An Internet-based version of our employee orientation and supervisor
    training is available at our website at no cost.

-   Financial seminars are available, at no cost in most locations on
    such topics as money management, credit issues, retirement planning
    and saving for college.

-   Training seminars are available for an additional fee on such topics
    as:

```{=html}
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-   EAP Employee Orientations

-   EAP Supervisory Training

```{=html}
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```
-   Coping with Change

-   Managing Conflicts in the Workplace

-   Drug-Free Workplace, Employee Version

-   Drug-Free Workplace, Supervisor Version

-   Preventing Workplace Violence, Employee Version

-   Preventing Workplace Violence, Supervisor Version

-   Developing Leadership Skills

-   Team Building

-   Dealing With Difficult People

-   Say "No" to Negativity, Say "Yes" to Positivity

-   The Mood- Food Connection

-   Stress Management

-   Coping with Holiday Stress

-   Work/Personal Life Balance Workshop

```{=html}
<!-- -->
```
-   Parenting Skills

-   Caring for Your Aging Family Member

-   Money Management

-   [Social Security, Medicare, and Your
    Retirement](http://12.24.114.61/htdocs/seminar/generic/watermark/socialsecurity_watermark.pdf)

-   The Essentials of Estate Planning

-   [Building a Strong Financial Future: Strategies for Ages 30 to
    45](http://12.24.114.61/htdocs/seminar/generic/watermark/30_45_watermark.pdf)

-   How to Finance a College Education

-   Preparing a Will

-   Coping with Grief

-   Recovering from Trauma

 

## Quality Management

 

-   Continuous quality improvement program

-   Monthly or quarterly utilization and quality management reports

-   Dedicated account manager

## On-Site Training

On-site training is available at the following hourly rate:

+---------+-------------+---------------+--------------+--------------+
| \#      | 11-20-04    | 11-20-05      | 11-20-06     | 11-20-07     |
|         |             |               |              |              |
| of      | to          | to            | to           | to           |
|         |             |               |              |              |
| Hours   | 11-19-05    | 11-19-06      | 11-19-07     | 11-19-08     |
+---------+-------------+---------------+--------------+--------------+
| 1       | \$225.00    | \$225.00      | \$250.00     | \$250.00     |
+---------+-------------+---------------+--------------+--------------+
| 2       | \$157.50    | \$157.50      | \$175.00     | \$175.00     |
+---------+-------------+---------------+--------------+--------------+
| 3       | \$135.00    | \$135.00      | \$150.00     | \$150.00     |
+---------+-------------+---------------+--------------+--------------+
| 4       | \$123.75    | \$123.75      | \$137.50     | \$137.50     |
+---------+-------------+---------------+--------------+--------------+
| 5       | \$117.00    | \$117.00      | \$130.00     | \$130.00     |
+---------+-------------+---------------+--------------+--------------+
| 6       | \$112.50    | \$112.50      | \$125.99     | \$125.99     |
+---------+-------------+---------------+--------------+--------------+

## On-site EAP Counseling

EAP Counseling services are available at the Agency's worksite on a per
hour basis at the following hourly rate:

+---------+-------------+---------------+--------------+--------------+
| \# of   | 11-20-04    | 11-20-05      | 11-20-06     | 11-20-07     |
|         |             |               |              |              |
| Hours   | to          | to            | to           | to           |
|         |             |               |              |              |
| Per     | 11-19-05    | 11-19-06      | 11-19-07     | 11-19-08     |
| week    |             |               |              |              |
+---------+-------------+---------------+--------------+--------------+
| 1-39    | \$68.00     | \$70.00       | \$73.00      | \$75.00      |
+---------+-------------+---------------+--------------+--------------+
| 40      | \$40.59     | \$42.62       | \$44.75      | \$46.99      |
+---------+-------------+---------------+--------------+--------------+

# 

# 

# HELPNET, A Premier On-Line EAP, Work/Life, Wellness and Training Program

EAPC offers one of the most extensive on-line EAP, Work/Life, Wellness
and Training services called HELPNET. Users may easily obtain expert
advice and support, conveniently access community resources, learn new
skills and conduct self-assessments through interactive tools and
surveys. This confidential service is available on an unlimited basis,
24 hours per day. Topics include:

###### Health

Access a wealth of resources focused on healthy living, including over
2000 clinically reviewed health related articles and 700 videos, 13
health calculators, health risk assessments and assessments for
diabetes, cardiac risk, general health and general well-being. Find
articles on the latest trends in dieting, healthy recipes and fitness
programs that show results. Take various health risk assessments to
learn what areas of life can be improved to increase health safety.

###### Balanced Life 

Conduct searches for childcare, summer camps, adoption resources and
senior care. Learn about managing the demands of work, family, and
personal life. Use college cost calculators and review resources for
financing higher education. Obtain information on parenting,
communication, pet care, aging, and planning for retirement**.**

###### Mental Health

Get help with stress, anger management, relationships, grief, substance
abuse, depression, eating disorders, children's behavioral problems and
much more. We offer hundreds of self-assessments, videos and articles
related to mental and emotional health.

###### 

###### Financial

Review a wealth of high quality resources designed to help you navigate
the financial maze, including 140 financial calculators and 100s of
state and federal tax forms. Obtain information on banking, budgeting,
auto financing, insurance, invest and must more.

###### Legal

Access legal information on a wide variety of topics including real
estate, taxes, elder care, consumer laws and more.

###### Training

Take any of our 45 professional, interactive training courses on
numerous topics including Human Resources, Sexual Harassment, Diversity,
Leadership, Communications, Team Building, Supervision, Business
Management, Stress Management, Balancing Work and Family, Staying
Positive and Personal Growth. Participants can print a certificate of
completion for their personnel file.

# 

# 

HELPNET's content and features are regularly updated. Promotional
materials are provided bi-monthly to remind employees of the vast number
of important resources available and to drive utilization.

Fee is per employee per month

+-----------+-----------+---------------+--------------+--------------+
| \# of     | Year Two  | Year Three    | Year Four    | Year Five    |
|           |           |               |              |              |
| Employees |           |               |              |              |
+-----------+-----------+---------------+--------------+--------------+
| 1-2000    | \$0.19    | \$0.19        | \$0.19       | \$0.20       |
+-----------+-----------+---------------+--------------+--------------+
| 2         | \$0.14    | \$0.14        | \$0.14       | \$0.14       |
| ,001-4000 |           |               |              |              |
+-----------+-----------+---------------+--------------+--------------+
| 4,001+    | \$0.11    | \$0.11        | \$0.11       | \$0.11       |
+-----------+-----------+---------------+--------------+--------------+