##### Element Performance Inspection (EPI) Data Collection Tool

**4.2.6 Training of Station Personnel (OP)**

# 

# ELEMENT SUMMARY INFORMATION

**Purpose of this Element** (certificate holder's responsibility):

+-----------------------------------------------------------------------+
| -   To ensure the certificate holder\'s manual includes policies,     |
|     procedures, instructions, and information necessary for proper    |
|     training of station personnel.                                    |
+-----------------------------------------------------------------------+

**Objective** (FAA oversight):

+-----------------------------------------------------------------------+
| -   To determine if the effectiveness of the certificate holder\'s    |
|     procedures in meeting the desired output of the process.          |
|                                                                       |
| -   To determine if the certificate holder follows its procedures,    |
|     controls, process measurements, and interfaces for the Training   |
|     of Station Personnel process.                                     |
|                                                                       |
| -   To determine if there were any changes in the personnel           |
|     identified by the certificate holder as having responsibility     |
|     and/or authority for the Training of Station Personnel process.   |
+-----------------------------------------------------------------------+

**Specific Instructions**:

+-----------------------------------------------------------------------+
| -   To accomplish this EPI, the inspector will need to observe part   |
|     or all of the curriculum segment of the FAA approved training     |
|     program. For each question answered, the inspector should enter   |
|     the name of the observed curriculum segment (examples listed      |
|     below), in the comments block. If answer is \"Yes\", use the      |
|     \"Yes\" button                                                    |
|                                                                       |
| -   if the answer is \"No\", use the appropriate selection from the   |
|     drop down menu.                                                   |
|                                                                       |
| -   -Security Training                                                |
|                                                                       |
| -   -Ground Deicing/Anti-icing                                        |
|                                                                       |
| -   -Carry-On Baggage                                                 |
|                                                                       |
| -   -Load Planning/Weight and Balance                                 |
|                                                                       |
| -   -Communications Procedures                                        |
|                                                                       |
| -   -Aircraft Servicing/Ramp Operations                               |
|                                                                       |
| -   -First Aid/Emergency Training                                     |
|                                                                       |
| -   -Recurrent Training                                               |
+-----------------------------------------------------------------------+

**Related EPIs**:

+-----------------------------------------------------------------------+
| -   3.1.1 Passenger Handling (OP)                                     |
|                                                                       |
| -   3.1.5 Carry-On Baggage Program (OP)                               |
|                                                                       |
| -   3.1.6 Exit Seating Program (OP)                                   |
|                                                                       |
| -   3.1.7 De-Icing Program (OP)                                       |
|                                                                       |
| -   3.1.8 Carriage of Cargo (OP)                                      |
|                                                                       |
| -   3.1.12 Hazardous Materials (OP)                                   |
|                                                                       |
| -   4.2.12 Hazardous Material Training Program (OP)                   |
+-----------------------------------------------------------------------+

# 

# SUPPLEMENTAL INFORMATION

**Specific Regulatory Requirements (SRRs)**:

+-----------------------------------------------------------------------+
| -   SRRs:                                                             |
+=======================================================================+
| > 121.135(a)(1)                                                       |
| >                                                                     |
| > 121.135(b)(1)                                                       |
| >                                                                     |
| > 121.135(b)(2)                                                       |
| >                                                                     |
| > 121.135(b)(3)                                                       |
| >                                                                     |
| > 121.401(a)                                                          |
| >                                                                     |
| > 121.429(a)                                                          |
| >                                                                     |
| > 121.429(b)                                                          |
| >                                                                     |
| > 121.459(a)                                                          |
| >                                                                     |
| > 121.629(c)                                                          |
+-----------------------------------------------------------------------+

**Related CFRs & FAA Policy/Guidance**:

+-----------------------------------------------------------------------+
| -   Related CFRs:                                                     |
+=======================================================================+
| > Intentionally left blank                                            |
+-----------------------------------------------------------------------+

+-----------------------------------------------------------------------+
| -   FAA Policy/Guidance:                                              |
+=======================================================================+
| > FAA Order 8900.1, Volume 6, Chapter 2, Section 24                   |
| >                                                                     |
| > Advisory Circular 120-60B                                           |
| >                                                                     |
| > Advisory Circular 121-29B                                           |
+-----------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
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+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
| 1 | Review the information listed in the Supplemental Information     |
| \ | section of this DCT.                                              |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Review the certificate holder\'s policies, procedures,            |
| \ | instructions, and information for the Training of Station         |
| . | Personnel process.                                                |
+---+-------------------------------------------------------------------+
| 3 | Review the last accomplished associated safety attribute          |
| \ | inspection (SAI) for this element with emphasis on the controls,  |
| . | process measurements, and interface attribute section responses.  |
+---+-------------------------------------------------------------------+
| 4 | Observe the certificate holder\'s Training of Station Personnel   |
| \ | process to gain an understanding of the procedures, instructions, |
| . | and information.                                                  |
+---+-------------------------------------------------------------------+
| 5 | Discuss the Training of Station Personnel process with the        |
| \ | personnel (other than management) who perform the duties and      |
| . | responsibilities required by the process.                         |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Determine whether the following performance measures |           |
| \ | were met:                                            |           |
| . |                                                      |           |
+---+------------------------------------------------------+-----------+
| 1 | Were ground personnel with duties and                | Yes       |
| . | responsibilities in the deicing/anti-icing program   |           |
| 1 | trained to perform deice/anti-ice procedures?        | No,       |
| . | **     **                                            | Explain   |
|   |                                                      |           |
|   | *Related Performance JTIs:*                          | Not       |
|   |                                                      | A         |
|   | 1\. Check, at the training records repository, that  | pplicable |
|   | ground personnel with duties and responsibilities in |           |
|   | the deicing/anti-icing program were trained on the   |           |
|   | use of holdover times, in accordance with the        |           |
|   | certificate holders approved design.                 |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(i)                          |           |
|   |                                                      |           |
|   | 2\. Check, at the training center, through course    |           |
|   | observation, that appropriate ground personnel are   |           |
|   | being trained on the use of holdover times, in       |           |
|   | accordance with the certificate holders approved     |           |
|   | design.                                              |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(i)                          |           |
|   |                                                      |           |
|   | 3\. Check, at the records repository, that the       |           |
|   | certificate holder verified all contract ground      |           |
|   | personnel, participating in the certificate holders  |           |
|   | deice/anti-ice program, were trained in the use of   |           |
|   | holdover times, in accordance with the certificate   |           |
|   | holders approved design.                             |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(i)                          |           |
|   |                                                      |           |
|   | 4\. Check, at the training records repository, that  |           |
|   | ground personnel with duties and responsibilities in |           |
|   | the deicing/anti-icing program were trained on       |           |
|   | inspection and check procedures and                  |           |
|   | responsibilities, in accordance with the certificate |           |
|   | holders approved design.                             |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(i)                          |           |
|   |                                                      |           |
|   | 5\. Check, at the training center, through course    |           |
|   | observation, that appropriate ground personnel are   |           |
|   | being trained on the inspection and check procedures |           |
|   | and responsibilities, in accordance with the         |           |
|   | certificate holders approved design.                 |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(ii)                         |           |
|   |                                                      |           |
|   | 6\. Check, at the records repository, that the       |           |
|   | certificate holder verified all contract ground      |           |
|   | personnel, participating in the certificate holders  |           |
|   | deice/anti-ice program, were trained on inspection   |           |
|   | and check procedures and responsibilities, in        |           |
|   | accordance with the certificate holders approved     |           |
|   | design.                                              |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(ii)                         |           |
|   |                                                      |           |
|   | 7\. Check, at the training records repository, that  |           |
|   | ground personnel with duties and responsibilities in |           |
|   | the deicing/anti-icing program were trained in       |           |
|   | communications procedures, in accordance with the    |           |
|   | certificate holders approved design.                 |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(iii)                        |           |
|   |                                                      |           |
|   | 8\. Check, at the records repository, that the       |           |
|   | certificate holder verified all contract ground      |           |
|   | personnel, participating in the certificate holders  |           |
|   | deice/anti-ice program, were trained in              |           |
|   | communications procedures, in accordance with the    |           |
|   | certificate holders approved design.                 |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(iii)                        |           |
|   |                                                      |           |
|   | 9\. Check, at the training records repository, that  |           |
|   | ground personnel, with duties and responsibilities   |           |
|   | in the deicing/anti-icing program, were trained on   |           |
|   | aircraft surface contamination (i.e., adherence of   |           |
|   | frost, ice, or snow) and critical area               |           |
|   | identification, in accordance with the certificate   |           |
|   | holders approved design.                             |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(iv)                         |           |
|   |                                                      |           |
|   | 10\. Check, at the training center, through course   |           |
|   | observation, that appropriate ground personnel are   |           |
|   | being trained on aircraft surface contamination      |           |
|   | (i.e., adherence of frost, ice, or snow) and         |           |
|   | critical area identification, in accordance with the |           |
|   | certificate holders approved design.                 |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(iv)                         |           |
|   |                                                      |           |
|   | 11\. Check, at the records repository, that the      |           |
|   | certificate holder verified all contract ground      |           |
|   | personnel, participating in the certificate holders  |           |
|   | deice/anti-ice program, were trained on aircraft     |           |
|   | surface contamination (i.e., adherence of frost,     |           |
|   | ice, or snow) and critical area identification, in   |           |
|   | accordance with the certificate holders approved     |           |
|   | design.                                              |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(iv)                         |           |
|   |                                                      |           |
|   | 12\. Check, at the training records repository, that |           |
|   | ground personnel, with duties and responsibilities   |           |
|   | in the deicing/anti-icing program, were trained on   |           |
|   | how contamination adversely affects aircraft         |           |
|   | performance and flight characteristics, in           |           |
|   | accordance with the certificate holders approved     |           |
|   | design.                                              |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(iv)                         |           |
|   |                                                      |           |
|   | 13\. Check, at the training center, through course   |           |
|   | observation, that appropriate ground personnel are   |           |
|   | being trained on how contamination adversely affects |           |
|   | aircraft performance and flight characteristics, in  |           |
|   | accordance with the certificate holders approved     |           |
|   | design.                                              |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(iv)                         |           |
|   |                                                      |           |
|   | 14\. Check, at the records repository, that the      |           |
|   | certificate holder verified all contract ground      |           |
|   | personnel, participating in the certificate holders  |           |
|   | deice/anti-ice program, were trained on how          |           |
|   | contamination adversely affects aircraft performance |           |
|   | and flight characteristics, in accordance with the   |           |
|   | certificate holders approved design.                 |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(iv)                         |           |
|   |                                                      |           |
|   | 15\. Check, at the training records repository, that |           |
|   | ground personnel, with duties and responsibilities   |           |
|   | in the deicing/anti-icing program, were trained on   |           |
|   | types and characteristics of deicing/anti-icing      |           |
|   | fluids, in accordance with the certificate holders   |           |
|   | approved design.                                     |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(v)                          |           |
|   |                                                      |           |
|   | 16\. Check, at the training center, through course   |           |
|   | observation, that appropriate ground personnel are   |           |
|   | being trained on the types and characteristics of    |           |
|   | deicing/anti-icing fluids, in accordance with the    |           |
|   | certificate holders approved design.                 |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(v)                          |           |
|   |                                                      |           |
|   | 17\. Check, at the records repository, that the      |           |
|   | certificate holder verified all contract ground      |           |
|   | personnel, participating in the certificate holders  |           |
|   | deice/anti-ice program, were trained on the types    |           |
|   | and characteristics of deicing/anti-icing fluids, in |           |
|   | accordance with the certificate holders approved     |           |
|   | design.                                              |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(v)                          |           |
|   |                                                      |           |
|   | 18\. Check, at the training records repository, that |           |
|   | ground personnel with duties and responsibilities in |           |
|   | the deicing/anti-icing program were trained on cold  |           |
|   | weather preflight inspection procedures, in          |           |
|   | accordance with the certificate holders approved     |           |
|   | design.                                              |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(vi)                         |           |
|   |                                                      |           |
|   | 19\. Check, at the training center, through course   |           |
|   | observation, that appropriate ground personnel are   |           |
|   | being trained on cold weather preflight inspection   |           |
|   | procedures, in accordance with the certificate       |           |
|   | holders approved design.                             |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(vi)                         |           |
|   |                                                      |           |
|   | 20\. Check, at the records repository, that the      |           |
|   | certificate holder verified all contract ground      |           |
|   | personnel, participating in the certificate holders  |           |
|   | deice/anti-ice program, were trained on cold weather |           |
|   | preflight inspection procedures, in accordance with  |           |
|   | the certificate holders approved design.             |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(vi)                         |           |
|   |                                                      |           |
|   | 21\. Check, at the training records repository, that |           |
|   | ground personnel with duties and responsibilities in |           |
|   | the deicing/anti-icing program were trained on       |           |
|   | techniques for recognizing contamination on the      |           |
|   | aircraft, in accordance with the certificate holders |           |
|   | approved design.                                     |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(vii)                        |           |
|   |                                                      |           |
|   | 22\. Check, at the training center, through course   |           |
|   | observation, that appropriate ground personnel are   |           |
|   | being trained on techniques for recognizing          |           |
|   | contamination on the aircraft, in accordance with    |           |
|   | the certificate holders approved design.             |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(vii)                        |           |
|   |                                                      |           |
|   | 23\. Check, at the records repository, that the      |           |
|   | certificate holder verified all contract ground      |           |
|   | personnel, participating in the certificate holders  |           |
|   | deice/anti-ice program, were trained on techniques   |           |
|   | for recognizing contamination on the aircraft, in    |           |
|   | accordance with the certificate holders design.      |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(vii)                        |           |
|   |                                                      |           |
|   | 24\. Check, at the records repository, that the      |           |
|   | certificate holder verified all contract ground      |           |
|   | personnel, participating in the certificate holders  |           |
|   | deice/anti-ice program, were trained to the          |           |
|   | certificate holders own training standards.          |           |
|   |                                                      |           |
|   | *Sources:* AC 120-60 Paragraph 10 c(8)(i).           |           |
|   |                                                      |           |
|   | 25\. Check, at the training records repository, that |           |
|   | the certificate holders tracking system reflects the |           |
|   | current training status for all ground personnel     |           |
|   | participating in the deicing process.                |           |
|   |                                                      |           |
|   | *Sources:* AC 120-60 Paragraph 10 c(9)(ii).          |           |
|   |                                                      |           |
|   | 26\. Check, at the records repository, that the      |           |
|   | certificate holder conducted ongoing reviews of its  |           |
|   | deice/anti-ice training to evaluate the              |           |
|   | effectiveness of the program in accordance with its  |           |
|   | design.                                              |           |
|   |                                                      |           |
|   | *Sources:* AC 120-60 Paragraph 10 c(9)(ii).          |           |
|   |                                                      |           |
|   | 27\. Check, at the records repository, that the      |           |
|   | certificate holder conducted ongoing reviews of its  |           |
|   | deice/anti-ice training to evaluate the              |           |
|   | effectiveness of the program in accordance with its  |           |
|   | design.                                              |           |
|   |                                                      |           |
|   | *Sources:* AC 120-60 Paragraph 10 c(9)(iii).         |           |
|   |                                                      |           |
|   | 28\. Check, at the records repository, that training |           |
|   | on the process for conducting an outside the         |           |
|   | aircraft check, was accomplished in accordance with  |           |
|   | the certificate holders approved Operations          |           |
|   | Specifications.                                      |           |
|   |                                                      |           |
|   | *Sources:* AC 120-60 Paragraph 11.                   |           |
+---+------------------------------------------------------+-----------+
| 1 | Were station personnel trained to perform other      | Yes       |
| . | duties in accordance with the certificate holder\'s  |           |
| 2 | procedures? **     **                                | No,       |
| . |                                                      | Explain   |
|   | *Related Performance JTIs:*                          |           |
|   |                                                      | Not       |
|   | 1\. Check, at the training records repository, that  | A         |
|   | appropriate ground personnel were trained on the     | pplicable |
|   | carry-on baggage limitations in accordance with the  |           |
|   | certificate holders approved carry-on baggage        |           |
|   | program.                                             |           |
|   |                                                      |           |
|   | *Sources:* AC 121.29B Paragraph 4 k.                 |           |
|   |                                                      |           |
|   | 2\. Check, at the training center, through course    |           |
|   | observation, that appropriate ground personnel are   |           |
|   | being trained on carry-on baggage limitations in     |           |
|   | accordance with the certificate holders approved     |           |
|   | carry-on baggage program.                            |           |
|   |                                                      |           |
|   | *Sources:* AC 121.29B Paragraph 4 k.                 |           |
|   |                                                      |           |
|   | 3\. Check, at the training records repository, that  |           |
|   | appropriate ground personnel were trained on         |           |
|   | scanning duties and responsibilities in accordance   |           |
|   | with the certificate holders approved carry-on       |           |
|   | baggage program.                                     |           |
|   |                                                      |           |
|   | *Sources:* AC 121.29B Paragraph 4 k.                 |           |
|   |                                                      |           |
|   | 4\. Check, at the training center, through course    |           |
|   | observation, that appropriate ground personnel are   |           |
|   | being trained on scanning duties and                 |           |
|   | responsibilities in accordance with the certificate  |           |
|   | holders approved carry-on baggage program.           |           |
|   |                                                      |           |
|   | *Sources:* AC 121.29B Paragraph 4 k.                 |           |
|   |                                                      |           |
|   | 5\. Check, at the training records repository, that  |           |
|   | appropriate ground personnel were trained on         |           |
|   | processing of carry-on baggage that cannot be        |           |
|   | accommodated in any of the passenger compartments in |           |
|   | accordance with the certificate holders approved     |           |
|   | carry-on baggage program.                            |           |
|   |                                                      |           |
|   | *Sources:* AC 121.29B Paragraph 4 k.                 |           |
|   |                                                      |           |
|   | 6\. Check, at the training center, through course    |           |
|   | observation, that appropriate ground personnel are   |           |
|   | being trained on processing of carry-on baggage that |           |
|   | cannot be accommodated in any of the passenger       |           |
|   | compartments in accordance with the certificate      |           |
|   | holders approved carry-on baggage program.           |           |
|   |                                                      |           |
|   | *Sources:* AC 121.29B Paragraph 4 k.                 |           |
|   |                                                      |           |
|   | 7\. Check, at the training records repository, that  |           |
|   | appropriate ground personnel were trained on proper  |           |
|   | stowage of carry-on baggage in accordance with the   |           |
|   | certificate holders approved carry-on baggage        |           |
|   | program.                                             |           |
|   |                                                      |           |
|   | *Sources:* AC 121.29B Paragraph 4 k.                 |           |
|   |                                                      |           |
|   | 8\. Check, at the training center, through course    |           |
|   | observation, that appropriate ground personnel are   |           |
|   | being trained on proper stowage of carry-on baggage  |           |
|   | in accordance with the certificate holders approved  |           |
|   | carry-on baggage program.                            |           |
|   |                                                      |           |
|   | *Sources:* AC 121.29B Paragraph 4 k.                 |           |
|   |                                                      |           |
|   | 9\. Check, at the training records repository, that  |           |
|   | appropriate ground personnel were trained on         |           |
|   | carriage of cargo and unusual items in the cabin in  |           |
|   | accordance with the certificate holders approved     |           |
|   | carry-on baggage program.                            |           |
|   |                                                      |           |
|   | *Sources:* AC 121.29B Paragraph 4 k.                 |           |
|   |                                                      |           |
|   | 10\. Check, at the training center, through course   |           |
|   | observation, that appropriate ground personnel are   |           |
|   | being trained on carriage of cargo and unusual items |           |
|   | in the cabin in accordance with the certificate      |           |
|   | holders approved carry-on baggage program.           |           |
|   |                                                      |           |
|   | *Sources:* AC 121.29B Paragraph 4 k.                 |           |
|   |                                                      |           |
|   | 11\. Check, at the training records repository, that |           |
|   | appropriate ground personnel were trained on         |           |
|   | applicable passenger information in accordance with  |           |
|   | the certificate holders approved carry-on baggage    |           |
|   | program.                                             |           |
|   |                                                      |           |
|   | *Sources:* AC 121.29B Paragraph 4 k.                 |           |
|   |                                                      |           |
|   | 12\. Check, at the training center, through course   |           |
|   | observation, that appropriate ground personnel are   |           |
|   | being trained on applicable passenger information in |           |
|   | accordance with the certificate holders approved     |           |
|   | carry-on baggage program.                            |           |
|   |                                                      |           |
|   | *Sources:* AC 121.29B Paragraph 4 k.                 |           |
|   |                                                      |           |
|   | 13\. Check, at the training records repository, that |           |
|   | appropriate ground personnel were trained on types   |           |
|   | of and limitations on stowage provisions in          |           |
|   | accordance with the certificate holders approved     |           |
|   | carry-on baggage program.                            |           |
|   |                                                      |           |
|   | *Sources:* AC 121.29B Paragraph 4 k.                 |           |
|   |                                                      |           |
|   | 14\. Check, at the training center, through course   |           |
|   | observation, that appropriate ground personnel are   |           |
|   | being trained on types and limitations on stowage    |           |
|   | provisions in accordance with the certificate        |           |
|   | holders approved carry-on baggage program.           |           |
|   |                                                      |           |
|   | *Sources:* AC 121.29B Paragraph 4 k.                 |           |
|   |                                                      |           |
|   | 15\. Check, at the training center, through course   |           |
|   | observation, that appropriate ground personnel are   |           |
|   | being trained on the communications procedures, in   |           |
|   | accordance with the certificate holders approved     |           |
|   | design.                                              |           |
|   |                                                      |           |
|   | *Sources:* 121.629(c)(2)(iii)                        |           |
|   |                                                      |           |
|   | 16\. Check, at the training records repository, that |           |
|   | station personnel received initial training (formal  |           |
|   | or on-the-job) on their duties and responsibilities, |           |
|   | in accordance with the certificate holders design.   |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688                                       |           |
|   |                                                      |           |
|   | 17\. Check, at the training records repository, that |           |
|   | station personnel received recurrent training        |           |
|   | (formal or on-the-job) on their duties and           |           |
|   | responsibilities, in accordance with the certificate |           |
|   | holders design.                                      |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688                                       |           |
|   |                                                      |           |
|   | 18\. Check, at the records repository, that the      |           |
|   | certificate holder verified each contract station    |           |
|   | employee received initial training (formal or        |           |
|   | on-the-job) on their duties and responsibilities, in |           |
|   | accordance with the certificate holders design.      |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688                                       |           |
|   |                                                      |           |
|   | 19\. Check, at the records repository, that the      |           |
|   | certificate holder verified that each contract       |           |
|   | station employee received recurrent training (formal |           |
|   | or on-the-job) on their duties and responsibilities, |           |
|   | in accordance with the certificate holders design.   |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688                                       |           |
|   |                                                      |           |
|   | 20\. Check, at the training records repository, that |           |
|   | station personnel received initial training (formal  |           |
|   | or on-the-job) on passenger handling and protection, |           |
|   | in accordance with the certificate holders design.   |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688. AC 120-65 Paragraph 6.               |           |
|   |                                                      |           |
|   | 21\. Check, at the training records repository, that |           |
|   | station personnel received recurrent training        |           |
|   | (formal or on-the-job) on passenger handling and     |           |
|   | protection, in accordance with the certificate       |           |
|   | holders design.                                      |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688. AC 120-65 Paragraph 6.               |           |
|   |                                                      |           |
|   | 22\. Check, at the records repository, that the      |           |
|   | certificate holder verified that each contract       |           |
|   | station employee received initial training (formal   |           |
|   | or on-the-job) on passenger handling and protection, |           |
|   | in accordance with the certificate holders design.   |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688. AC 120-65 Paragraph 6.               |           |
|   |                                                      |           |
|   | 23\. Check, at the records repository, that the      |           |
|   | certificate holder verified that each contract       |           |
|   | station employee received recurrent training (formal |           |
|   | or on-the-job) on passenger handling and protection, |           |
|   | in accordance with the certificate holders design.   |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688. AC 120-65 Paragraph 6.               |           |
|   |                                                      |           |
|   | 24\. Check, at the training records repository, that |           |
|   | station personnel received initial training (formal  |           |
|   | or on-the-job) on load planning and weight and       |           |
|   | balance procedures, in accordance with the           |           |
|   | certificate holders design.                          |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688                                       |           |
|   |                                                      |           |
|   | 25\. Check, at the training records repository, that |           |
|   | station personnel received recurrent training        |           |
|   | (formal or on-the-job) on load planning and weight   |           |
|   | and balance procedures, in accordance with the       |           |
|   | certificate holders design.                          |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688                                       |           |
|   |                                                      |           |
|   | 26\. Check, at the records repository, each contract |           |
|   | station employee received initial training (formal   |           |
|   | or on-the-job) on the certificate holders load       |           |
|   | planning and weight and balance procedures, in       |           |
|   | accordance with the certificate holders design.      |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688                                       |           |
|   |                                                      |           |
|   | 27\. Check, at the records repository, each contract |           |
|   | station employee received recurrent training (formal |           |
|   | or on-the-job) on the certificate holders load       |           |
|   | planning and weight and balance procedures, in       |           |
|   | accordance with the certificate holders design.      |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688                                       |           |
|   |                                                      |           |
|   | 28\. Check, at the training records repository, that |           |
|   | station personnel received initial training (formal  |           |
|   | or on-the-job) on communications procedures, in      |           |
|   | accordance with the certificate holders design.      |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688. AC 120-65 Paragraph 6.               |           |
|   |                                                      |           |
|   | 29\. Check, at the training records repository, that |           |
|   | station personnel received recurrent training        |           |
|   | (formal or on-the-job) on communications procedures, |           |
|   | in accordance with the certificate holders design.   |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688. AC 120-65 Paragraph 6.               |           |
|   |                                                      |           |
|   | 30\. Check, at the records repository, that each     |           |
|   | contract station employee received initial training  |           |
|   | (formal or on-the-job) on the certificate holders    |           |
|   | communications procedures, in accordance with the    |           |
|   | certificate holders design.                          |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688. AC 120-65 Paragraph 6.               |           |
|   |                                                      |           |
|   | 31\. Check, at the records repository, that each     |           |
|   | contract station employee received recurrent         |           |
|   | training (formal or on-the-job) on the certificate   |           |
|   | holders communications procedures, in accordance     |           |
|   | with the certificate holders design.                 |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688. AC 120-65 Paragraph 6.               |           |
|   |                                                      |           |
|   | 32\. Check, at the training records repository, that |           |
|   | station personnel received recurrent training        |           |
|   | (formal or on-the-job) on manual backup procedures   |           |
|   | in case of computer or communications equipment      |           |
|   | failures, in accordance with the certificate holders |           |
|   | design.                                              |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688                                       |           |
|   |                                                      |           |
|   | 33\. Check, at the records repository, that each     |           |
|   | contract station employee received initial training  |           |
|   | (formal or on-the-job) on the certificate holders    |           |
|   | manual backup procedures in case of computer or      |           |
|   | communications equipment failures, in accordance     |           |
|   | with the certificate holders design.                 |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688.                                      |           |
|   |                                                      |           |
|   | 34\. Check, at the records repository, that each     |           |
|   | contract station employee received initial training  |           |
|   | (formal or on-the-job) on the certificate holders    |           |
|   | manual backup procedures in case of computer or      |           |
|   | communications equipment failures, in accordance     |           |
|   | with the certificate holders design.                 |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688.                                      |           |
|   |                                                      |           |
|   | 35\. Check, at the records repository, that each     |           |
|   | contract station employee received recurrent         |           |
|   | training (formal or on-the-job) on the certificate   |           |
|   | holders manual backup procedures in case of computer |           |
|   | or communications equipment failures, in accordance  |           |
|   | with the certificate holders design.                 |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688                                       |           |
|   |                                                      |           |
|   | 36\. Check, at the training records repository, that |           |
|   | station personnel received initial training (formal  |           |
|   | or on-the-job) on aircraft servicing and ramp        |           |
|   | operations, in accordance with the certificate       |           |
|   | holders design.                                      |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688                                       |           |
|   |                                                      |           |
|   | 37\. Check, at the training records repository, that |           |
|   | station personnel received recurrent training        |           |
|   | (formal or on-the-job) on aircraft servicing and     |           |
|   | ramp operations, in accordance with the certificate  |           |
|   | holders design.                                      |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688                                       |           |
|   |                                                      |           |
|   | 38\. Check, at the records repository, that each     |           |
|   | contract station employee received initial training  |           |
|   | (formal or on-the-job) on the certificate holders    |           |
|   | aircraft servicing and ramp operations, in           |           |
|   | accordance with the certificate holders design.      |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688                                       |           |
|   |                                                      |           |
|   | 39\. Check, at the records repository, that each     |           |
|   | contract station employee received recurrent         |           |
|   | training (formal or on-the-job) on the certificate   |           |
|   | holders aircraft servicing and ramp operations.      |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688                                       |           |
|   |                                                      |           |
|   | 40\. Check, at the training records repository, that |           |
|   | station personnel received initial training (formal  |           |
|   | or on-the-job) on first aid and emergency actions,   |           |
|   | in accordance with the certificate holders design.   |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688                                       |           |
|   |                                                      |           |
|   | 41\. Check, at the training records repository, that |           |
|   | station personnel received recurrent training        |           |
|   | (formal or on-the-job) on first aid and emergency    |           |
|   | actions, in accordance with the certificate holders  |           |
|   | design.                                              |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688                                       |           |
|   |                                                      |           |
|   | 42\. Check, at the records repository, that each     |           |
|   | contract station employee received initial training  |           |
|   | (formal or on-the-job) on the certificate holders    |           |
|   | first aid and emergency actions, in accordance with  |           |
|   | the certificate holder\'s design.                    |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688                                       |           |
|   |                                                      |           |
|   | 43\. Check, at the records repository, that each     |           |
|   | contract station employee received recurrent         |           |
|   | training (formal or on-the-job) on the certificate   |           |
|   | holders first aid and emergency actions.             |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Section    |           |
|   | 24, Para 6-688                                       |           |
+---+------------------------------------------------------+-----------+
| 2 | Were the certificate holder\'s policies, procedures, | Yes       |
| \ | instructions, and information, for the Training of   |           |
| . | Station Personnel process, followed? **     **       | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 3 | Were the Training of Station Personnel process       | Yes       |
| \ | controls followed? **     **                         |           |
| . |                                                      | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 4 | Did the records for the Training of Station          | Yes       |
| \ | Personnel process comply with the instructions       |           |
| . | provided by the certificate holder? **     **        | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 5 | Were the process measurements for the Training of    | Yes       |
| \ | Station Personnel process effective in identifying   |           |
| . | problems or potential problems and providing         | No,       |
|   | corrective action for them? **     **                | Explain   |
+---+------------------------------------------------------+-----------+
| 6 | Did personnel properly handle the associated         | Yes       |
| \ | interfaces by complying with other written policies, |           |
| . | procedures, instructions, and information that are   | No,       |
|   | related to this element? **     **                   | Explain   |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| E |                                                                   |
| P |                                                                   |
| I |                                                                   |
|   |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 1 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
| P |                                                                   |
| e |                                                                   |
| r |                                                                   |
| f |                                                                   |
| o |                                                                   |
| r |                                                                   |
| m |                                                                   |
| a |                                                                   |
| n |                                                                   |
| c |                                                                   |
| e |                                                                   |
|   |                                                                   |
| O |                                                                   |
| b |                                                                   |
| s |                                                                   |
| e |                                                                   |
| r |                                                                   |
| v |                                                                   |
| a |                                                                   |
| b |                                                                   |
| l |                                                                   |
| e |                                                                   |
| s |                                                                   |
|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
| o |                                                                   |
| p |                                                                   |
| - |                                                                   |
| D |                                                                   |
| o |                                                                   |
| w |                                                                   |
| n |                                                                   |
| M |                                                                   |
| e |                                                                   |
| n |                                                                   |
| u |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Personnel.                                                        |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Tools and Equipment.                                              |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Technical Data.                                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Procedures, policies or instructions or information.              |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Materials.                                                        |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 6 | Facilities.                                                       |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 7 | Controls.                                                         |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 8 | Process Measures.                                                 |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 9 | Interfaces.                                                       |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Desired Outcome.                                                  |
| 0 |                                                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Other.                                                            |
| 1 |                                                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
| E |                                                                   |
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| e |                                                                   |
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| s |                                                                   |
| p |                                                                   |
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| s |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| * |                                                                   |
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| s |                                                                   |
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| y |                                                                   |
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| r |                                                                   |
| m |                                                                   |
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| y |                                                                   |
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| p |                                                                   |
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| s |                                                                   |
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| . |                                                                   |
| ) |                                                                   |
+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
|   | NOTE: If no personnel or major program changes (as defined by the |
|   | principal inspector (PI)) affecting the responsibility or         |
|   | authority attributes for this element have occurred since the     |
|   | last SAI and/or EPI was accomplished, then do not perform tasks   |
|   | 3-6, below. Answer questions 1 and 2, below, and provide the      |
|   | name/title.                                                       |
+---+-------------------------------------------------------------------+
| 1 | Identify the person who has overall responsibility for the        |
| \ | Training of Station Personnel process.                            |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Identify the person who has overall authority for the Training of |
| \ | Station Personnel process.                                        |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Review the duties and responsibilities for the person(s) who      |
| \ | manage the Training of Station Personnel process.                 |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Review the appropriate organizational chart.                      |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Discuss the Training of Station Personnel process with the        |
| \ | management personnel identified in tasks 1 and 2.                 |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 6 | Evaluate the qualifications and work experience of the management |
| \ | personnel identified in tasks 1 and 2.                            |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a clearly identified person who is          | Yes       |
| \ | responsible for the quality of the Training of       |           |
| . | Station Personnel process? **     **                 | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | Na        |
|   |                                                      | me/Title: |
|   |                                                      |           |
|   |                                                      |           |
+---+------------------------------------------------------+-----------+
| 2 | Is there a clearly identified person who has         | Yes       |
| \ | authority to establish and modify the certificate    |           |
| . | holder\'s policies, procedures, instructions, and    | No,       |
|   | information for the Training of Station Personnel    | Explain   |
|   | process? **     **                                   |           |
|   |                                                      | Na        |
|   |                                                      | me/Title: |
|   |                                                      |           |
|   |                                                      |           |
+---+------------------------------------------------------+-----------+
| 3 | Does the responsible person know that he/she has     | Yes       |
| \ | responsibility for the Training of Station Personnel |           |
| . | process? **     **                                   | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 4 | Does the person with authority know that he/she has  | Yes       |
| \ | authority for the Training of Station Personnel      |           |
| . | process? **     **                                   | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 5 | Does the person with responsibility for the Training | Yes       |
| \ | of Station Personnel process meet the qualification  |           |
| . | standards? **     **                                 | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 6 | Does the person with authority to establish and      | Yes       |
| \ | modify the Training of Station Personnel process     |           |
| . | meet the qualification standards? **     **          | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 7 | Does the person with responsibility understand the   | Yes       |
| \ | controls, process measurements, and interfaces       |           |
| . | associated with the Training of Station Personnel    | No,       |
|   | process? **     **                                   | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 8 | Does the person with authority understand the        | Yes       |
| \ | controls, process measurements, and interfaces       |           |
| . | associated with the Training of Station Personnel    | No,       |
|   | process? **     **                                   | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 9 | Does the responsible person know who has authority   | Yes       |
| \ | to establish and modify the Training of Station      |           |
| . | Personnel process? **     **                         | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 1 | Does the individual with authority know who has the  | Yes       |
| 0 | responsibility for the Training of Station Personnel |           |
| \ | process? **     **                                   | No,       |
| . |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| E |                                                                   |
| P |                                                                   |
| I |                                                                   |
|   |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 2 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
| M |                                                                   |
| a |                                                                   |
| n |                                                                   |
| a |                                                                   |
| g |                                                                   |
| e |                                                                   |
| m |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
|   |                                                                   |
| R |                                                                   |
| e |                                                                   |
| s |                                                                   |
| p |                                                                   |
| o |                                                                   |
| n |                                                                   |
| s |                                                                   |
| i |                                                                   |
| b |                                                                   |
| i |                                                                   |
| l |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
|   |                                                                   |
| & |                                                                   |
|   |                                                                   |
| A |                                                                   |
| u |                                                                   |
| t |                                                                   |
| h |                                                                   |
| o |                                                                   |
| r |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
|   |                                                                   |
| O |                                                                   |
| b |                                                                   |
| s |                                                                   |
| e |                                                                   |
| r |                                                                   |
| v |                                                                   |
| a |                                                                   |
| b |                                                                   |
| l |                                                                   |
| e |                                                                   |
| s |                                                                   |
|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
| o |                                                                   |
| p |                                                                   |
| - |                                                                   |
| D |                                                                   |
| o |                                                                   |
| w |                                                                   |
| n |                                                                   |
| M |                                                                   |
| e |                                                                   |
| n |                                                                   |
| u |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Assignment of responsibility.                                     |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Assignment of authority.                                          |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Does not understand procedures, policies or instructions and      |
| \ | information.                                                      |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Does not understand controls.                                     |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Does not understand process measurements.                         |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 6 | Does not understand interfaces.                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 7 | Span of control.                                                  |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 8 | Position vacant.                                                  |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 9 | Other.                                                            |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+