**Satellite Downlink Coordinator Training**

**BLM National Training Center Telecast**

**March 12, 1997**

This transcript is from the closed-captioning file produced during the
telecast.

It may contain errors in transcription and omissions.

Announcer: the Bureau of Land Management Satellite Network Presents Live
from the BLM

National Training Center in Phoenix, Arizona, Satellite Downlink
Coordinator Training. An

Interactive Workshop to Help BLM Field Offices Manage Training and
Informational

Broadcasts. Today\'s Instructors Are Cheryl Cender, Chip Calamaio and
Wayne Winterton. And

Now the Host of Your Program, Tanna Chattin.

Good Morning, Everyone and Welcome to NTC\'s Workshop for Satellite
Downlink

Coordinators. In this Program, We Will Discuss Your Role as a Satellite
Coordinator. We Will

Cover What You Need to Do Before, During and after Broadcasts.

In the Second Half of Today\'s Show, We\'ll Take a Close Look at The NTC
Internet Home

Page Which Is One of Your Best Sources for Information about Upcoming
BLM Satellite Events.

It Is Also Where You Need to Go To Download NTC Course Materials. But
Most Importantly,

We Want to Hear from You. Any Time During this Program You\'ll Be Able
to Communicate

With Us via Telephone and Fax Using the Numbers Provide to Do Your
Offices. If You Have a

Question or a Comment about What We\'re Discussing, Give Us a Call or
Send Us a Fax Using

the Form in The Back of Your Downlink Guide. Please Print Your Question
with A Dark

Marker. We Look Forward to Hearing from You During the next Two Hours.
Our Operators Are

Standing By.

We Also Have a Few Exercises and Activities for You to Do after Today\'s
Show. Our

Instructors Will Give You More about That Information as We Go along.
Joining Me for Our

First Segment Is Cheryl Crender. Cheryl Is an Education Specialist Here
at NTC and a Member

of the Center\'s Distance Learning Team. Cheryl, It\'s Nice to Have You
With Us.

It\'s Nice to Be Here, Tanna. Thank You Very Much. I Have Been Involved
in Designing a

Few of These Satellite Programs Lately and It\'s Nice to See One Through
to The End.

Thank You. And in a Rare Appearance in Front of the Cameras, Chip
Calamaio Is with Us.

Chip Is the Media Team Lead Here At NTC, and He Directs Most Satellite
Broadcasts.

Hi, Tanna. Today I\'m Definitely Getting a Taste of My Own Medicine.
It\'s a Little Strange

Being on The Other Side of the Lights and Cameras.

You Deserve That Medicine, Chip. Throughout the Telecast We Will Be
Referring to the

Satellite Network Downlink Site Guide. This Booklet Is Your Text for
Participating in Our

Workshop Today. Cheryl and Chip, Perhaps We Could Begin by Discussing
the Importance of

the Downlink Coordinator.

I Think the Satellite Downlink Coordinators, You All Are So Important to
Us and I Think

There Is over 160 of You Tuned in Today. We Just Rely on You So Much to
Help Us as We\'re

Going into this New Arena of Satellite Training, And You\'re Going to
Make this Thing

Successful for Us. So We\'re Happy You\'ve Tuned in And We\'re Excited
to Give You Some

Information That Will Help You Do Your Job. Chip?

I Agree, Cheryl. I Think That Also It\'s Important That, in Traditional
Delivery, The Training

Center Has Specialized for Years in Doing On‑site Training Courses.
We\'ve Developed a Lot of

Things We Use in an On‑site Course but With this Distance Learning
Technology, a Loft Things

We Used to Do Here Now Have to Happen at Your Offices. We\'re Counting
on You as the Local

Coordinator to Make That Happen and Improve the Learning Experience.
It\'s Really Critical to

the Success of a Lot of These Telecasts That Things Operate Well at the
Local Offices. Even If

You Don\'t Have a Satellite Dish, Even If You\'re Going to Another
Facility for Your

Downlinking, It\'s Important That You Understand the Things That Have to
Happen Before

During and after a Broadcast. Tanna?

Well, the Satellite Coordinator Is an Emerging Role In BLM. Each BLM
Office Is

Designating a Satellite Coordinator to Handle The Logistics at Each
Downlink Site, However,

Based on the Content and Target Audience of Each Telecast, Additional
People May Be

Required in Your Office To Heparin the Show. So to Kick Things off this
Morning, We Have a

Few Downlink Sites on the Phone and We\'re Going to Hear How They Have
Been Staffing

Telecasts and We Are Going to Bring up Ruth Murray Now in Reno. Ruth,
Are You on the Air?

Caller: Sure Am.

Hi, Ruth.

Caller: Hi, Chip.

Tell Us How You ‑‑ Ruth, How Have You Been Staffing Your Office There?

Caller: We Have a Technical Coordinator That We Count on a Lot, Mike
Madden. He Has

Worked with the Training Center and Art Ferraro to Get All the Equipment
Purchased, Installed

and Working and Working and Working and Nancy Adams Has Recruited about
Nine

Coordinators. Our Goal Is to Have a Coordinator for Each Office So They
Can Jump in and Use

the Downlink Whenever They Need.

We Appreciate That Information, Ruth. Thank You, and Now We\'re Going To
Go to Sandy ‑‑

Sandra Kinsey In Mile City. Sandra, Can You Hear Me?

Caller: Yeah, I Sure Can.

You\'re on the Air.

Caller: What We Do Here Is We Have a Primary Coordinator Who Is Glen
Ferren Who Does

Most of The Stuff for Us, and Jerry French and I Are Kind of Alternates
That Kind of Set up

When Glen Is Not Here and Get Things Ready So the Training Can Go on as
Scheduled.

We like to Hear That. Backups Are Important. Now We Have Laura Stitch in
Tulsa,

Oklahoma. Laura?

Caller: Yeah, I\'m Here.

Tell Us about Your Staffing.

Okay. I Am the Coordinator Because I\'m In Charge of Training Here.
However, I Asked a

Really Computer Literal Person in Our Office, Alan Aiken to Set
Everything up for Us, Make

Sure We\'re on the Right Satellite and Then Our Backup Is Glenda
Briscoe, Who Is My

Supervisor. So There Is Always Someone Here To Take Care of this.

Laura, You Are Going to Know Everything You Could Possibly Want to Know
about

Satellite Setups by the End of this Couple Hours. Thank You All for
Calling.

Caller: Thanks.

That Was Interesting. I Think We Saw an Example of a Mixture of Staffing
Issues, and It

Also Sounds like Reno, Being The State Office, Is Taking the Lead in
Ensuring this Is

Happening Across Their State.

Definitely. The More People They Can Get Involved at the Front End and
Making Sure It\'s

Taking Place up Front, Sounds like They Will Be Real Successful.

I Was Encouraged about the Fact a Lot of People Are Already Thinking of
Backups If

Someone Is Ill, Someone Is on Leave and A Broadcast Happens, They Have a
Plan B. That\'s

Exciting.

Definitely.

We All Know That Backups Are Important. Well, Now That We\'ve Heard from
The Field,

Let\'s Turn Our Attention to Page 3 of the Downlink Guide and Take a
Closer Look at Staffing.

Cheryl, it Appears That Staffing Can Vary Widely on the Nature of The
Broadcast.

Yes, it Can, Tanna, and Probably as Some of You Have Already Seen with
the Different

Broadcasts That We\'ve Had, it All Depends on What\'s Going to Take
Place, Who You\'ll Need for

The Broadcast, and So Just Remember That You as the Site Coordinator,
You Are That Key in

Bringing it All Together, and So You\'re Going to Be the One That
Contacts All the Other People

in Your Office That Are Necessary, Whether it Be the Av and Technical
People That You\'ve Just

Mentioned, Those of You That Just Called In, or Whoever They Are. Chip,
Do You Want to

Talk a Little Bit about What Those People Might Do?

Yes, Cheryl. I Think in Some Cases We\'ve Seen That the Offices Have
Someone That\'s

Either out of the Telecomworld, Computer World or Possibly a Radio
Technician Who Is the

Responsible Person for Dealing with the Technical Hookups. They Sort of
Operate the Satellite

Dish and the Receiver, Making Sure Things Are Tuned in Properly and
Programmed Properly,

and the Fact That There\'s a Backup Person in Some Offices Is Exciting
and I Think We Need

That Everywhere. Sometimes If You Are Going Offsite to Another Facility,
You Need to Rely on

Other People to Do That.

If You Have a Big Event, We Are Recommending You Make at Least One Visit
in Person to

Get to Know That Technician Ahead of Time to Ensure That You Get Some
Good Reception. A

Lot of Offices Have a Large Number of People There, and They May Be
Using a Telephone and

a Fax Operator, Someone Who Is, You Know, Just Running the Phone And the
Fax Machines,

Particularly If They\'re Not Located in the Downlink Room, in Your
Training Room, and for Big

Events, It\'s Something You May Want to Consider. Another Real Important
Thing Is To Get

Local Management Involved, and We Realize That This Is Going to Vary
Based on The Size of

the Office.

We Know BLM Managers Are Very Busy Individuals, but If Nothing Else,
Getting

Management to Announce it at All Employees Meetings or Put a Message on
the Lan to Help

You Advertise or Let Folks Know That the Training or Informational
Broadcasts Are Heading

Your Way. In Some Cases, the Folks Designing These Telecasts Have
Specific Sections of

Training Targeted for Supervisors or Managers and You Might Want to
Check Your

Prebroadcast Materials to See If in Fact That\'s the Case for Some
Upcoming Training Courses

and Try to Get Your Local Managers To Sit in and Observe a Section Or
Two. In Some Cases

Also Your Management May Be Involved in Participating in Some Offair
Activities, Some of the

Facilitated Sessions for Some of The Training Sessions Which Happen
While We\'re off the Air.

For Very Large Events I Think Also You May Want to Utilize the Support
of the Law

Enforcement Community, Some Folks That Can Give You Support with
Security, Parking,

Issues like That.

If People Are Coming in from Other Agencies, You May Want to Have a
Public Affairs

Specialist, Some Public Contact Folks There to Help out with Some of Our
Local Land Users

Who Are Coming in to Participate in A Downlink as Well as Logistical
Support from the

Operations Staff, Helping with Things like Food Service, Depending on
the Level of

Sophistication. Cheryl, What Are Some of the Other Folks That a Downlink
Coordinator May

Want to Have Help out?

Just a Couple Others, Chip. First of All, There Is a Local Facilitator,
and a Local Facilitator

Can Be Very Helpful For Facilitating Some of Those Off‑air Activities
That Are Going to Take

Place During the Breaks and Possibly after the Program Is over. You\'re
Going to Need to Look at

Those Prebroadcast Materials and Find out If a Local Facilitator Is
Needed, and I Know You\'re

out There, I Have Trained a Bunch of You in Facilitation Skills When I
Have Gone Around in

the Field, And So You Might Want to ‑‑ You Downlink Coordinators, Kind
of Get a List of Who

Your Local Facilitators Are at Your Site He Can Call on Them When You
Need Them for One

of the Broadcasts. Another Person That Can Be an Asset to Your Programs
Is a Subject Matter

Specialist. Depending on the Nature of the Program and What It\'s Geared
Toward, a Local

Subject Matter Expert Who Specializes in the Area Which the Training Is
Covering Can Help

Give Some Information on How the Participants Should Implement The
Information That They

Are Learning at a Local Level. So That Can Be Very, Very Helpful for You
at Your Local Level.

And Finally, Just Remember That You as the Coordinator Are the Key ‑‑
You Are the Key to this

Process. You Are Kind of the Center Focal Point, and You\'re Going to Be
The One That

Communicates with All of These People, and You Need to Be Sure to Let
Them Know As Soon

as the Broadcast Is Scheduled That You\'ll Be Needing Them, Just So You
Don\'t Forget Anything

and You Involve All the People That Need to Be There to Make it a
Successful Broadcast.

Tanna?

Well, Good Communication, Good Coordination, Good Performance. If
You\'re Watching Us

Right Now, You\'re ‑‑ Your Office Was Obviously Able to Tune into Our
Broadcast Signal this

Morning. But NTC Is Finding That Many Folks at Field Offices Still Have
Questions about the

Principles of Satellite Transmissions, Including Me. The Ability of Your
Office to Receive and

Display Satellite Signals Is Essential. So to Get Things Started in the
Technical Arena, We

Thought We Would Give You an Overview of Satellite Communications. This
Should Help

Reinforce the Material on Pages 5‑8 in Your Downlink Guide. So, Chip,
How Does All of this

Really Work?

During and after a Broadcast There Are a Lot of Things You Need to Do
Concerning the

Technical Portion of Your Arrangements. I Think That in Terms of
Satellite 101, There Are a

Number of Things That Folks Need To Know About, How the Signal Comes
Down, How Your

Signal Is Orbiting the Earth. Most of These Satellite, for Those of You
from the Sputnik

Generation Know, Orbit the Earth.

\[Technical Difficulties occurred here ‑ that portion of the transcript
has been deleted to avoid

redundency\]

We\'ve Had Some Technical Difficulties with Our Sound System, And, as a
Matter of Fact, I

Think We\'re in Control Of it Now. So We\'ll Just Go Back to Our Full
Set of Folks out Here and

While We Were Trying to Explain The Magic, Chip, Some of the Magical
Parts, They Were a

Little Bit Disjointed, but I Would Say to You out There, May The Magic
Be with You, Because

It Does Work, and it Does Work Well.

Well, Live ‑‑

Any Words or Advice along Those Lines.

Live Tv Is Live Tv and \"Sometimes the Magic Works and Sometimes it
Doesn\'t,\" One of My

Favorite Lines from \"Little Big Man.\" I Think We Will Kind of Back up
To the Beginning of

That Sequence, Satellite 101, When ‑‑ Apparently We Had Difficulties
With My Microphone

Where We Were Doing Our Special Effect. I Am Going to Kind of Go Through
That Again So

Those of You That Did Hear Portions of It, Let\'s See If I Can Say it
the Same Way The Second

Time. The Satellite ‑‑ We Call it Satellite 101. The Satellites Are
Floating up Above Space in an

Orbit, above The Earth.

These Telecommunication Satellites and They Kind of Have a Lonely
Existence up There,

Spinning Around in Space. The Way That Satellites Orbit The Earth, Those
of You from the

Sputnik Generation Know, They Are Launched by a Rocket and They Spin
Around. The Thing

about the Communication Satellites, These Are Special. They\'re in a
Orbit about 22,000 Miles

above the Surface of the Earth and it this Is Called a Stationary or
Geosynchronous Orbit. This

Means the Satellite Is Rotating Around the Planet at The Same Rate the
Planet Is Spinning on its

Axis. Therefore the Satellite Is Staying in the Same Point in Space.
That\'s How We Are Able to

Constantly Have Access to It. Now the Way We Keep Track of Where the
Satellites Are above

The Earth Is Expressed in Degrees of Longitude. Now, If You Remember
from Your High

School Geography, Longitude Are the Lines Going up and down On the Map
Across the Surface

of The Earth, and in North America We Keep Track of Those, the
Longitude, in Degrees West of

The Zero Meridian, Which Is in England. The Satellite We\'re on Now Is
at 95 Degrees West, and

That\'s a Longitude That Roughly Goes Vertically Across the Center of
The United States, Kind

of near Kansas City, Tulsa and Houston. These Satellites in this Arc,
The Domestic Satellite Arc,

Which Is Also Called the Clarke Belt, after Arthur Clarke, the Futurist
and Writer, You Can See

They\'re in an Arc. It\'s Called the Domestic Satellite Arc That\'s
Positioned Above the Planet.

Now, as the Signals Come down From the Satellite, These Frequencies Hit
the Earth in

What\'s Called the Footprint of The Satellite, and You Can See In this
Graphic the Strongest Part

of That Footprint Is Right Above ‑‑ Kind of above Nebraska In the Case
of this Satellite, And it

Keeps ‑‑ the Signal Coming Down, as We Get Towards The Edges, You Can
See out Towards

Alaska, It\'s Hitting the Earth at a Fairly Oblique Angle. As a Matter
of Fact, this Footprint from

this Satellite Is Really Unusable in Alaska. If We Combine the Signal
Strength from All of These

Satellites Together, What Happens Is They Are ‑‑ They Hit The Earth in
the Center Around The

Lower 48 States, and That\'s Kind of a Combined Signal Strength from All
the Satellites In the

Domestic Satellite Arc. Now, Satellite Transmissions Come down in Two
Bands, Two Different

Frequentses. It\'s Kind of like Am and Fm on Your Radio, or Think of it
as Chocolate and

Vanilla. It\'s Just ‑‑ It\'s the Same, but It\'s Different.

The Most Common Satellite Band Is C‑band. That\'s What We\'re Using
Today. It Is the ‑‑ the

Frequency That Folks Have Been Using in Your Home Backyard Satellite
Dishes for Years

Across America. It\'s Commonly Used, and It\'s Widely Available. Ku‑band
Is a Higher Frequency

of A Satellite Transmission. It\'s Used Quite a Bit by the News
Industry, Industrial Broadcasters.

We Will Use it in BLM for Special Events, for Example, If We Had a
Remote Truck ‑‑ If We

Were Going to Do a Broadcast of A Dedication on Lands, or for Special
Events We Will Use

Ku‑band Signals. If You\'re Going to Go to an Off‑site Location Where
You Are Using Someone

Else\'s Facility And You Are Going to Do a Ku‑band Downlink, You Want to
Make Sure it

Works. You May Want to Go Ahead of Time, Visit with Those Folks, Double
Check That, in

Fact, They Do Know How to Pick up Ku Signals.

You May Wonder How Our Signal Gets to You. We Don\'t Have an Uplink at
NTC. We Have

a Microwave Dish on Top Of Our Tower as You Can See in The Right‑hand
Portion of Your

Frame and That Sends or Signal To the Local Phoenix Area Teleport, the
Picture in the Center.

And That\'s a Large Facility F We\'re Doing a Ku‑band Transmission,
We\'re Uplinked to Satellite

Directly from the Teleport F We Are Doing a Transmission like We\'re
Doing Today, the Signal

Is Microwaved Again out near the ‑‑ in the Desert Outside of Phoenix
Away From the Electronic

Interference Of the Metropolitan Area and the C‑band Signals Are Then
Uplinked To Satellites.

The Gizmo Inside the Satellite, Kind of in the Center There, the Thing
That Makes this Work,

the Transmitter Is Collie Called a Transponder, and the Transponder Is
the Electronic Huha That

Sends the Signal to Earth. Transponders, Some Satellites Have One
Transponder per Channel.

Other Satellites Have Multiple Channels per Transponder. For Example,
Many Satellites Will

Have Channel 1 and Channel 2 off of the Same Transponder. The Way this
Is Express Sun Devil

by the Polarity, Either Horizontal or Vertical off of That Transponder.
This Is the One Part That

Can Be A Little Confusing. You May Have Transponder 1 Horizontal and
Transponder 1

Vertical Which Could Be Channels 1 and 2. It Depends on the Design. In
Many Cases a Lot of

the Satellites We Use Are One Transponder per Channel. It\'s a Lot
Easier to Tune into Those. It

Depends on the Design of the Satellite.

Now, the Frequency at Which These Things Come Floating down From Space
Is Expressed in

Megahertz, and this Is Something That We Always Have in Our Broadcast
Announcements and

It\'s Something You Need to Be Aware Of If You Are Actually Tuning in
Your Satellite Dish.

That\'s What You Need to Be Aware Of to Pick up the Visual Portion Of
the Broadcast. The

Audio Frequency Is Expressed Also in Megahertz. It\'s Standard 6.2 and
6.8 Megahertz. You

Don\'t Need to Know That. I Don\'t Know Why I Said It. It Seemed like a
Good Idea at The Time.

It\'s the Standard Signal. If Audio Is Different, We Will Give You That
Information Well Ahead

of Time So You Can Tune in Your Receiver.

Tuning Your Receiver Is a Very Important Thing. You Need to Program Your
Receiver into

Your Equipment to Ensure That You Can Reach All Satellites in the
Domestic Satellite Arc, and

All Transponders or Channels on Those Satellites. So You\'re Always
Ready to Pick Up

Programming from Us or from Anyone Else. And the Way That You Need to Do
That Is You

Need to Know Your Remote! Your Satellite Remote Is Your ‑‑ It\'s Your
New Best Friend. You

Just Don\'t Know it Yet. You Need to Become Familiar with All of the
Particular Functions Of

the Remote to Make Sure That On the Fly You Can Do Fine Tuning
Adjustments to Your Picture

and Your Audio. Now, Satellite Technology Is Fairly Proven, but
Sometimes it Fails. These

Satellites in the Arc Are Up There. They Have a Life of Anywhere From,
You Know, Five to

Ten Years, but Sometimes Inexplicably One Goes Out.

About Five or Six Weeks Ago Satellite T‑1 Went out of Service. They
Still Don\'t Know

Exactly What Happened. It Caused Quite a Bit of Turmoil Among People,
Particularly the

Entertainment Industry, Who Were Programming Things. So Things Do
Change, and You Need

to Check ‑‑ Normally the Day Before Our Broadcast. To Make Sure That, in
Fact, the Satellite Is

Still There. It\'s a Very Rare Occurrence, but It Can Happen. Also a Lot
of Satellites Are Coming

on Line. For Example, I Believe in the Next 18 Months, a Satellite
Galaxy 10 Will Be Launched.

So One of the Ways You Can Sort Of Keep Track of What\'s Changing Up
There Is to Subscribe

or Get A Publication, for Example, We Use a Publication Called
\"Satellite TV Week\" and it

Comes Out Obviously Weekly and There\'s A Pretty Neat Chart Inside Here
Which Shows All of

the Satellites and All of the Programming. The Keystone Guide Also Is
Another Good Source

and It\'s Something You Can Subscribe To.

There\'s Information in the Back Of Your Downlink Guide and Also On the
Home Page in

Terms of How To Get Ahold of These Things. For Example, Here Is ‑‑ out
of The Keystone

Guide, We Can See That in the Upper Left You Will See the Transponders,
Transponder 1 Has a

Vertical and A Horizontal Polarity, and That Translates to Channels Only
and 2. On the Right

Side of the Frame You Can See the Downlink Frequency Expressed There,
Which Is What You

Need to Do to Fine Tune Your Satellite. Now, Sometimes a Satellite ‑‑ as
Satellites near the End

of Their Life and No Longer Have Fuel on Board to Maintain That Nice
Tight Geosynchronous

Orbit Around the Earth, They Start to Go into a Pair Ballic or
Elliptical Orbit. This Is Called an

Inclined Orbit And There Are a Bunch of Satellites up There Right Now,
In Fact, Telstar 302 and

303 Are In Kind of an Elliptical Orbit. As the Satellite Goes into this
Orbit, it Has a Tendency to

Drift, as it Becomes Farther Away from Us on the Planet During a Portion
of its Orbit, It\'s Very

Tight to the Planet, And It\'s Still Usable.

The Reason You Need to Know this Is That If for Some Reason You Pick up
a Broadcast

from a Satellite That\'s in Inclined Orbit, If We Ever Use One of Those,
We Will Tell You. But

Also Other Folks Who Are Using These Satellites Will Tell You That it Is
in an Inclined Orbit

and What You Need to Do Is After about 30 to 45 Minutes, You May See a
Little Snow, Your

Picture Quality Is Starting to Degrade. If That Occurs, You Need to Pick
Up Your Remote and

Do Some Fine Tuning. Speaking of Snow and Degraded Pictures, Scrambled
Signals, Signals

That Are Scrambled or in Crypted Are Something You Should Also Be
Familiar with. Right

Now at NTC We\'re Not Currently Scrambling or Encrypting Anything. We
May in the Future.

But You May Wish to Pick up Programming from Another Vendor, Another
Source, That Is, in

Fact, a Scrambled Signal. In Order to Receive That Once You Sort of Sign
up to Receive The

Broadcast, You Will Need to Give the People Producing the Program Your
Decoder Id Number

From Your Satellite Receiver. They Will Then Put That into the Signal.
It Goes up to the

Satellite, Is Picked up by Your Dish, and When You Are Your Receiver
Picks it Up, it Should

Clear up the Picture and Descramble It. It\'s Actually a Fairly Amazing
Technology. Now, Due to

the Large Reach of Satellite Communications, the Fact That the Bureau of
Land Management We

Can Reach All of Our Offices, this Creates Some Challenges and Probable
Eat Biggest Challenge

We Have to Deal with Is the Fact That We Span Five Different Time Zones.

The Folks Who Design Our Broadcasts, We Try to Make Sure That Our
Programs Don\'t Start,

Hopefully, Any Earlier than 7:30 In the Morning in Alaska and at The
Same Time We Want to

Make Sure That Folks in the Dc Area Can Get Their Car Pools about 4:30.
So it Does Create a

Challenge in Terms of How We Construct Our Start and Stop Times. Now,
Here in Arizona

We\'re on Mountain Standard Time During The Winter. Actually What\'s
Tricky Is We\'re On

Mountain Standard Time All Year Long. During the Summer We Are on
Pacific Daylight Time,

and Pacific Daylight Time for Us Is Also Mountain Standard Time Because
We Don\'t Change

Our Clocks in Phoenix. If You Ever Have Been Here During the Summer When
It\'s 115 Degrees,

You Know That You Have All the Daylight That You Want At 115 Degrees,
and We Don\'t Want

Another Hour Longer. This Creates Confusion for Folks In the Field in
Terms of Where We Are

in Time and Space as it Relates to Where You Are in Time And Space.

You Can Kind of See by Looking At These Five Clocks Here That When
We\'re on Mountain

Time, It\'s a Little Easier Because We\'re ‑‑ People Hear the Word
Mountain and That\'s the Same

as The Mountain States. But If We\'re on Mountain Standard Time During
the Summer, Really

Pacific Daylight Time, We\'ve Had Folks Who Have Seen And That Have
Gotten Confused And

Sort of Said, Hey, I\'m in a Mountain Time Zone, There\'s Mountains All
Around Me but We\'re on

Pacific Daylight Time The Same Time as California. So You Know, We\'re
There but We\'re Not.

The Folks That Kind Are the Losers in this Case Are the Folks in the
Central Time Zone, And

We Have a Few BLM Offices There, and I Think What this Means Is That in
Many Cases When

We Do a Broadcast Schedule, Our Off‑air Breaks, Our Lunch Breaks Will
Probably Be Too

Early or Too Late for Normally When People Want to Eat Lunch. So What
this Means Is It\'s

Brown Bag. So in this Case, a Purple Bag. We\'re Talking about Brats in
Milwaukee and Burgers

in Tulsa, Folks, Because We Try to Get as Much Programming in Within the
Day as Possible.

So as a Downlink Coordinator What You Need to Do Is You Need To Try to
Let Folks Nnow

Ahead of Time They Might Want to Brown Bag or Order a Pizza or Something
and Bring Their

Lunch In During Our Broadcast. Now, Our Broadcasts Are Normally
Concluded at a Scheduled

Time, For Example, in this Case 3:00 In the Afternoon. That\'s Called a
Firm out. Sometimes We

Book Satellite Time To a Specific Ending Time, and If We Are Aren\'t
Finished They Pull the

Plug on Us. In Other Cases We Have an Approximate out Where We\'re Able
To Go an

Additional 15 Minutes Over in Our Show Today We Have Purchased Extra
Satellite Time And

an Approximate Out, So We Can Go Beyond Our Planned 12:00 Noon Ending
Time. If We Are

Going to Go past That, We Will Always Have Our Instructors or Our on
Camera Hosts Tell You

Ahead of Time That We Are Going to Go Over, And It\'s Something You Kind
of Have to Stick

with Us as We Kind Of Adapt on the Fly.

Well, this Whole Thing of Time Zone Is Confusing and to Be Sure You\'re
Kind of Accurate

with Where We Are, Does Anybody Really Know What Time it Is? You
Remember the Old

Song? Well, the Folks That Do Know Are In Colorado, in Fort Collins, And
These Are the Folks

Tied Into Some Sort of Atomic Clock. You Can Call this Number, Area Code
and You Can Get

Coordinated Universal Time, Which Is Accurate to Within a Second. It
Will Help You Keep

Track of Where We Are and You Are. It\'s What We Use to Set Our Clocks
in Our Control

Rooms to Ensure We\'re Lined up with the Satellite Programmers. Now,
Just to See If You Guys

Have Been Able to Keep Track of All of This, We Have a Little Exercise
for You to Do and You

Will Be Given a Written Copy of This in Your Post Broadcast Materials.

What We Would like to Have You Do Tomorrow, March 13th, 11:00 Mountain
Standard

Time, on C‑band, Which Is Satellite Telstar 402r or T4, It\'s Located At
89 Degrees West, I

Would like To Have You Go to Transponder 5 Vertical and Let Us Know What
You See

Tomorrow. Now, the Folks in Alaska Are Exempt from Exercise 1 Because
That Satellite

Doesn\'t Reach Alaska. So They Sort of Luck out. We Have One Other
Exercise in Terms of You

Practicing Your Downlink Skills. A Half Hour Earlier Tomorrow at 10:30
A.m., Mountain

Standard Time, We Would like You to Try a Ku‑band Downlink on Satellite
Galaxy 4 or G4. G4

Is Located at 99 Degrees West. We Would like to Have You Tune Into
Transponder 14 Vertical

and Let Us Know What it Is That You Pick Up. Now, One of the Things You
May Have Noticed

During Our Broadcast, Particularly Early in The Morning, One of the Very
First Images We Put

up Is a Slide That Says That Our Broadcasting Is Closed Captioned For
the Hearing Impaired.

And What We Do Is If You Have Some Folks Who Are, You Know, Have Special
Needs and

They Need Another Television, You\'ll See This Sign at the Beginning of
Our Show and it Will

Let You Know That, in Fact, We\'re Encoding Our Signal with Closed
Captioning Information,

and in Order to Help Those Folks, You May Want to Hook up a Separate
Television Set, and

You Can Access the Video off of Your Main Television Display or off Your
Vcr or Your

Satellite Receiver, and this Would Allow You to Have Display for Your
General Audience That

May Not Need the Captioning, but You Could Have Another Television, And
All the New Sets

Now Have The Electronics Built into Them That Enable Us to Do Captioning
And Enable You

to Display the Captioning for Some Special Need Folks.

Now, Kind of to Give You a Behind the Scenes Look at How This Really
Works, We\'re

Going To Go Back to Our Caption Center And Here\'s Mr. Larry Driver,
Hello, Larry Chip:. He

Provides the Service to Us Here at the Training Center. As You Can See,
Larry Is Sitting There

at a Steno Machine, Very Similar to What a Court Reporter Uses, and He
Has a Laptop

Computer, and down on the Floor Is the Encoder That Actually Puts That
Signal. I Know We

Kind of Drive You Crazy, Larry, Don\'t We with All Of Our Acronyms.

We Know We Hit Him with Things like Nepa, Fogrma, Fonsi And All the
Alphabet Soup of

BLM. Let\'s Kind of See How Well Larry Can Do Right Now. I Am Going to
Throw Him a Little

Curveball, and We Will Look at a Monitor Now That Does Show, in Fact,
the Captioning and It\'s

an Excellent Example of Video Feedback When You Take a Picture Of a
Monitor. You Can See

That about a Second After I Say Something, it Actually Is Displayed on
the Screen to Show How

Amazing it Is, this Job That Larry Does. Let\'s See Just How Well He
Does. I Am Going to

Throw a Little Word at Him That Might Kids Always Use at Home and That
Word Is

Supercalifragilistic‑ Expialidocias.

Well, Okay. It\'s Kind of a Tongue‑twister And We Ambushed Larry with
That. I Think That

It\'s Kind of Exciting to See How That Works.

This Has Been a Super‑ Califragalistic Morning, I Tell You. I Would Say,
Chip, That If Your

Satellite Scenario Turns to Sausage, Make Downlinks. That Was Pretty
Bad, Wasn\'t It? That

Was Terrible. Although the Day of the Telecast Can Be a Busy Day for
Downlink Coordinators,

Preparing for an NTC Satellite Course Usually Involves a Lot of Details,
and More Work than

People First Believe. Now, Cheryl, Will Go over Some Of the Tasks That
Need to Occur Early

on to Get Ready for a Training Telecast. Cheryl?

It Sure Can Be a Lot of Work, A Lot More than You Originally Anticipate.
And We\'re Going

to Be Going over Some Information That\'s on Pages 9 and 10 of Your
Workbook in Just a

Second, But, First of All, I Would like to Introduce You to Our Graphics
Camera That We Use

Here at the Training Center, and this Is the Camera That Will Show Our
Graphics on The

Camera for You, and So We Will Put Our Information under The Graphics
Camera, and it Will

Show the Cards Right as They Appear and So We Sometimes Refer To this as
the Elmo, and

That\'s Not the Tickle Me Elmo That\'s Been So Popular Recently, but
It\'s Really Our Graphics

Camera. So Don\'t Be Confused. Let\'s Talk a Little Bit about Preparing
for the Broadcast Itself. In

the Beginning We Talked a Little Bit about How You\'re So Important as
the Downlink

Coordinators.

You\'re That Linkage Point Between Us at the Training Center and Your
Local Participants at

Your Site, and I Can\'t Tell You How Important it Is, and There Are
Several Linkages That You

Provide to Us In the Kind of Duties You Are Going to Do at Your Site.
First of All, You\'re

Going to Obtain Course Information about The Broadcasts That Are
Upcoming, and You Will

Do That Either by Looking at Our Web Page, Which We\'ll Be Looking at
Later in this Broadcast,

or We Might Be Sending You Ib\'s from The Training Center That Typically
Announce ‑‑

Information Bulletins ‑‑ Which Typically Announce What the Programs Will
Be. One of Our

Desires after this Broadcast, Also, Is to Set up a Mailing Group on
Groupwise That Consists of

All the Downlink Coordinators So We Can Automatically Send You That
Information Right

Away and You Will Know Immediately What Changes Have Happened and
What\'s Coming Up.

Another Thing That We Would like You to Do Is to Spread the Word To Your
Office.

Once You Know That a Program Is Coming Up, Then However Information Best
Gets

Around in Your Office ‑‑ I Know Chip Mentioned Before That Sometimes
Putting Information

on the Back Of the Door in the Bathroom Stalls Sometimes Works.

We Are into Those Creative Solutions. Whatever Works. This Is BLM.
Low‑tech a Lot of

Times Is the Way to Go.

But, However It\'s Going to Work for You Best, Just Be Sure To Use That
Method to Get

Your Information out. Employee Meetings, Groupwise Messages in Your
Office, Whatever it

May Be. Just Make Sure People Know What\'s Coming Up. The next Thing
That We Would Like

You to Do Is to Maintain a Local Participant List, and People Are Still
Going to Register for

Courses Through the Regular Training Center Nomination Process, and
That\'s Important for a

Couple of Reasons. First of All, It\'s Very Important Because We Need ‑‑
We Would like to

Know Who Is Coming To the Broadcast.

A Lot of Times Our Instructors Will Want to See What Kind of Job Titles,
Who the People

Are And What Their Backgrounds Are So They Can Kind of Tailor the
Information to Meet

Their Needs And You Also Need to Know Because You Are Going to Be
Setting up All of the

Chairs and The Tables and Arranging the Room and Getting All the
Materials Copied and So

You Need To Know for That Very Reason Also. And Another Thing Is That
You Will Also

Need to Be the Contact Point for NTC.

That Means in That Any Situation We Might Contact You and Ask You To
Give Us

Information about Your Site, and as a Matter of Fact, after Today\'s
Broadcast, We Are Going to

Have a Questionnaire for Each of You Downlink Coordinators to Fill Out
and Send Back to Us

Here at The Training Center and We Want To Know Things about Your Site
Such as Who Is at

Your Site, How Many People Can You Have Attend A Broadcast There, And,
You Know, What

Kinds of Special Needs Exist, Kind of like Chip Was Just Talking about
with the Closed

Captioning. We May Need to Know Some Other Things, Right, Chip?

Right. There Are Some Folks Who Have ‑‑ We Have Visually Impaired
Employees in

Certain Target Audiences and Also the Number of Hearing‑impaired People
at a Specific Office

Could Be an Issue.

Definitely. Okay. So All of Those Things Are Really Important for Us,
and Just Another

Thing about the Broadcast Announcement That I Just Wanted to Point out
to You Is That

Sometimes We Will Not Require People to Register Through the Training
Nomination Process,

and That All Depends on The Type of Program, but Regardless of What We
Require at This End,

We Will Always in Our Announcements Ask People to Notify You as the
Downlink Coordinator

That They Will Be Attending, and So If People Don\'t Know Who You Are
Yet, You Better Make

Yourself Known Right Now So They Can Be Contacting You with That
Information. And You\'ll

Also Need to Be Looking at That Broadcast Announcement Which I\'m Sure
You\'re Becoming

Familiar With, And, Chip, I Think That\'s a Highly Technical Piece of
Information I Have a Hard

Time Comprehending. Can You Give Us Pointers?

I Hope We Can Make That less Technical and the Little Briefing We Gave
Everybody on

Satellite 101 Will Help Let Those Numbers Make Sense to Folks. That
Broadcast Schedule,

Which You Will See, it Contains the Information, Just the Basic
Information You Need to Know

to Pick up Our Telecast, Whether The Broadcast Is C or Ku‑band, The Name
of the Satellite, It\'s

Location in Terms of Degrees West, the Polarity, the Transponder
Information, And, You Know,

Those Types of Things Are There. Also the Downlink Frequency Is There.
Also on the Broadcast

Announcement, to Help Clarify This Whole Issue of Time and Space, Is We
Are Trying Now to

Put out a Time Zone Reference Chart with Kind of the Main Five Time
Zones Noted as Well as

the Start and Stop Times of the Program and the Test Signal Period to
Help You Find Us at The

Correct Time. Also on the Broadcast Announcement, There Is the Satellite
Help Hotline Number

Which Is 602‑906‑5629, and That Number Is Used During the Test Signal
Period and We Will

Be Talking More about That Later.

This Is Not the Number You Should Call for Prebroadcast Materials. You
Should Call the

Training Center General Number or Visit The Home Page, of Course, but
Also Find the Person

Who Is Coordinating That Broadcast and Give Them a Call Directly to Make
Sure You Are, in

Fact, Going to Receive the Materials That You Need. In Terms of this
Prebroadcast Period, We

Also Hope That at This Point You Will Pretune Your Dish, Take a Look at
a ‑‑ Some Other

Programming on That Same Satellite, Use a Publication Like the
\"Satellite Tv Week\" to Ensure

You Are in Fact Picking Up the Correct Satellite and This Will Minimize
Your Stress On the

Day of the Broadcast. And Also, as We Mentioned, Special Equipment,
Additional Monitors,

Things You May Need For Special Needs Employees. Cheryl, What Are Some
of the Other

Things That Folks in the Field Are Going to Be Receiving From the
Training Center Prior To the

Show?

Well, There Are Several Things, Chip. First of All, There\'s an Example
Here of a Participant

Book That You Will Receive Before the Broadcast and this One Was Used
For Our Recent

NEPA Broadcast, And Typically These Student Packets Are Going to Contain
Several Different

Pieces of Information That Will Be Valuable to You and the Participants.
First of All, it Will

Contain a More Detailed Agenda for the Program, and So People Will Be
Able to Tell When the

Off‑air Exercises Take Place, When They Will Be Expected to Call In, and
Any Instructions That

They Should Have Ahead of Time as Far As the Program Interactivity Goes.
So It\'s Important to

Pay Special Attention to Those Instructions.

Another Thing That it Could Include Would Be Possibly Biosketches.
Instructors So the

Students Can Know a Little Bit More about Who Those People Are That Are
Instructing Them.

And Possibly Also a Preassignment Would Be Included And We Will Be Sure
to Give You Any

Instructions If a Preassignment Is Included and You Need to Distribute
That Before the People

Come to the Session. Oftentimes We\'ll Distribute Something like That to
Help Us Get People at

the Same Knowledge Level Before Starting a Training Session. Some
Additional Materials That

You May Want to Provide Are on Page 10 of Your Guidebook, If You Would
like to Turn There

Right Now. There Are Some Things That the Training Center Doesn\'t
Usually Provide for You,

and I Think in That Listing You Can Tell Which Items Those Things Are.

You Might Want to Provide Something like a Notebook for Your
Participants, or Name Tags,

Or Possibly the Fax Pen They Are Supposed to Be Using. Just Take a Look
at Those Things And

See What Might Be Helpful to Provide for Your Trainees So They Can Get
the Most out of Their

Participation at the Broadcast. I Typically like to Provide Something
Else for My Trainees, And

That\'s Some Nice Candy. I Usually Pick up a Bag of Candy Or Save Some
from a Recent

Holiday and Just Bring it in for The People That When I\'m Facilitating
a Group or Doing a

Training Session, Because People Learn Through Their Senses, I Think
It\'s a Fact and Taste Is

One of Those. I Think Candy Is Important.

Works for Me. That\'s Kind of Exciting. I Need to Come to Some More of
Your Trainings, I

Think. I Think Also in the Area of Signal Reception and Picking up These
Signals, You Might

Want to Look at Page 11 in Your Book. There\'s Some More Information
There.

I Think That ‑‑ You Want to Look At What\'s the Size of the Audience,
Depending on the

Scope Of this Broadcast. This Can Be an Issue in Terms of The Television
Equipment That

You\'re Using. You Know, a Typical TV That We Would Use in Our Living
Room, 19 Or

20‑inch Tv, We Put That on a Cart in a Typical Conference Room, and
It\'s Only Going to Be

Good for About, Oh, 15, 20, 25 People. You Get More than 25 People, the
Folks in the Back of

the Room Are Going to Have a Hard Time Seeing Instructionalal Graphics
On a Screen Size

That Size. Typical Living Room Viewing Distance Is about 7 to 8 Feet.
You Get a Large

Conference Room, And Folks Are 10, 20, 30 Feet Away from That Same Size
Screen. One of the

Things You May Want To Do Is Add Additional Video Displays to Your
Facility If That\'s

Possible. For Very Large Rooms We Recommend a Video Projector on a
Screen. If Not, Add

Additional TVs. Kind of a Good Rule of Thumb Is One 20‑inch Tea Veer for
about Every 25

People. And You Can Loop the Video Signal off of a Tv and Run a Cable
and Position Another

Tv in The Back of the Room, and That Will Really Help.

Another Thing That You Need to Do Is Look at the Prebroadcast Materials
That We\'re

Sending You And Scan Through There and See If, in Fact, There Is Going
to Be Some

Facilitated or Off‑air Exercises That Folks at Your Downlink Need to
Participate in That Involve

Audio‑visual Equipment. If That\'s the Case, You Need to Get All the A‑v
Stuff Ready. This

Could Include a Flip Chart, Slide Projector, Overhead Projector, a Lot
of Different Things You

May Need to Do Some Local Work While We\'re off the Air. Remember, If in
Fact You Are

Using this Equipment, Make Sure You Have a Spare Lamp, a Spare Bulb for
Your Projection

Equipment. There Is Nothing Worse than Being Left in the Dark in Front
Of a Group and Having

to Scurry Around Trying to Find a Spare Lamp While You\'re Working with
a Group of Folks.

I Think That Another Thing That Folks Need to Think about Is the Sound
System, the Audio

Portion Of the Broadcast. Half of Television Is What We Hear. Well, the
Tv Sets Have a Speaker

That\'s Maybe about this Size and It\'s Almost the Same Rule of Thumb as
the Image. If You\'ve

Got above 20, 30 People in a Room, People\'s Bodies and Their Clothing
Absorb Sound and You

Will Find You Will Keep Cranking the Speaker up Until Finally it Starts
to Distort or You\'ll

Actually Blow The Speaker out. What You Might Want to Do for a Larger
Room, Is Look at

Maybe Getting Some Stereo Equipment, Just an Amplifier with Some
Speakers and Position

Those Speakers up near the Front of The Room That Will Allow Folks To
Hear the Sound

Coming from Where They See the Image. If You Put the Speakers in the
Back of the Room, It\'s

Kind of Disconcerting Psychologically to Be Looking One Place to See the
Image and Having

the Sound Come From Another Place. So It\'s Something You May Want To
Consider Hooking

up in Your Viewing Area When You Get into Larger Groups.

Now, One of the Things We\'re Trying to Do to Help Increase The Cost
Effectiveness of

Training Delivery Is to Have You Folks Videotape the Broadcasts On Your
End Rather than Us

Doing A 13‑hour Satellite Broadcast And Then after the Fact Making, You
Know, 80 to 100

Copies of 13 Hours. We Would like to ‑‑ We\'re Encouraging You Folks to
Tape The Broadcasts

on Your End and One of the Things That You May Want to Do Is Look at the
Recording Speed

at Which You Tape These Broadcasts. Your Standard Two‑hour VHS Tape You
Can Buy at the

Drugstore Will Hold at Standard Play Two Hours of Video.

If You Go to Long Play or Extended Play, You Can Can Increase the
Recording Time on That

Tape to 4 or in the Maximum Case, 6 Hours. We, However, Encourage You If
You\'re Going to

Use These Tapes Repeatedly That You May Want to Stay on Standard Play.
You Will Get a

Better Quality Image. Since We Can\'t Assume You Are Going to Use a
Longer Recording Speed,

We Will Put up Various Images During the ‑‑ Our Broadcast to Sort of
Prompt You Or Cue You

When to Start Your Machine and Change Tapes Based On a Standard Play and
Two‑hour

Recording. First Image Says \"To Record this Program, Start Your
Machine.\" We Will Put That

up Standard at The Beginning of Every Broadcast To Remind You.

At Points During a Break, When We Get to Close to Two Hours or At a
Logical Point in the

Broadcast, Many Times less than Two Hours, We Will Put up this Image
That Says, Hey, Guys,

Change Tapes in Your Machine and Start Recording Again. We Will Do That
at the Break

Period. Now, Some of Our Broadcasts Have A Video Case Studies, the Nepa
Program Last

September Was an Example, Some of Our Minerals Programs Are Examples,
Where We Will

Preproduce a Video Case Study and You Will Need to Record That on Your
End Because

Trainees Have to Review That Tape While They\'re Working Exercises
During Off‑air Periods. In

That Case, in Addition to the Prompts That We\'ll Give You to Just
Simply Record the Whole

Broadcast, If It\'s Critical That You Record a Portion of it We\'ll Put
up Other Images. For

Example, We\'ll Have an Image Which Will Come up ‑‑ Early on That Says,
Hey, Make Sure You

Have Got Your Vcr Loaded. Another Image Will Say, as We Get a Little
Closer to That Point,

\"Is Your Vcr Loaded and Ready?\" Is it Ready to Go? And We Will Finally
Prompt You On

When You Should, in Fact, Start Recording That Portion of The Broadcast.

Now, One of the Things You May Want to Do, Particularly for Multi‑day
Events, Is to

Prelabel Your Videotapes. At My House My Kids and My Wife, They Throw
These Tapes in the

Machine and Nobody Labels Anything and They\'re Scrambling Around Later
Trying to Find

Where Is \"Dumb Bow\"? It\'s a Good Idea, Particularly For Multi‑day
Events, the Title Of the

Program, the Segment Number. It Will Help You Sort These Tapes out
Afterwards and Help to

You Build Sort of a Little Library of Our Broadcasts, and We Kind of
Hope You Would Do

That, Particularly Our Training Broadcasts, Where People May Want to
Look at These Programs

Later. We Encourage You to Try to Maintain That and Also Try to at Least
Get One Copy of the

Written Materials That Accompany That Telecast So That, in Fact, You
Have That Available for

Someone That May Wish to Take That Satellite Course at a Later Point in
Time. Now, the

Lighting in Your Room Is Also an Issue. I Know a Lot of You Folks Are in
A Field Office

Where You Have Medium to Small‑size Conference Room and Normally All You
Have Is One

Light Switch and It\'s Fluorescent Lights on or Fluorescent Lights off.
A Couple Tricks You Can

Do to Sort of Minimize That\... If You Leave the Lights On, It\'s Kind
Of Hard on People East

Eyes, Glaring to Be Staring at a TVs And Have the Overheadlights On. Yet
If You Turn the

Lights Off, People Get a Little Drowsy, Particularly after Lunch, and
You May Have People

Falling Asleep on You. One Trick You Could Do, Depending on How Your
Room Is Laid Out,

Is Keep Some of the Doors Ajar and Let Light Spill In from the Hallway.
The Problem with That,

a Lot of Times the Audio Portion of the Broadcast Disturbs People in
Adjacent Offices.

So What We\'re Suggesting You Do Is Go out and Get Some Ugly Lamps and
this Is a Good

Example Of That. Seriously, Go out to ‑‑ Check in Your Garage, Your
Mother‑in‑law\'s

Basement, Go to Some Yard Sales and Find Some Regular Living Room‑type
Incandescent

Lamps and Put Shades on the Lamb and That\'s Scatter Them Around Your
Viewing Room. Turn

off Those Beastly Fluorescent Lights. You Will Find That the Yellow or
Warm Quality of the

Incandescent Lights Around Your Room Will Provide Enough Illumination
for Folks to Take

Notes and it Won\'t Wash out the Screen this. Weekend, Everybody, Let\'s
Go out And Hit the

Flee Markets and See What Can You Get. Cheryl?

Chip, That Looks Exactly like I Have a Lamp in My Living Room. You Are
Calling it an

Ugly Lamp.

I Rest My Case.

Well, I Hope If You Have a Lamp like That at Homer\' Not as Offended as
I Am Right Now.

But What We Want to Do Right Now Is Turn Our Attention to Talking About
Telephone

Interaction and Telephone Interaction Is One of The Most Important Forms
of Communication

We Have with You During a Broadcast Because We Get to Hear from You
Immediately About

Questions You\'re Having or Responses from Exercises or Case Studies
That You\'re Working On,

And, as a Matter of Fact, We Would like to Kind of Demonstrate this
Right Now and Have a

Few of You Call. Chip, Who Would We like to Call.

We Are Going to Ambush Some Viewers. We Would like Three of Our Downlink
Sites and

Some Folks Specifically, to Call F These Folks Aren\'t There, Maybe
Someone Else from That

Office Could, from the Utah State Office, Shearry Foot, Give Us a Call.
Jerry Holland in

Cottonwood, Idaho. I Don\'t Know If You Are in Cottonwood. You May Be at
Another Site. If

You\'re Watching, Pick up the Phone and Please Start Dialing. Debbie
Miranda, Who Is from

Yuma, Arizona, Debbie, Give Us a Call. Debbie Was One of the Folks That
Provided Us Some

Input in Helping Us Design Today\'s Telecast and We Would like to Hear
from Debbie. So, You

Folks, Please Give Us a Call Right Now. Cheryl?

There Are a Few Things about Telephone Communication That We Can
Probably Discuss

Here While We\'re Waiting for Those People To Call. First, I Have Heard
a Lot of Variationed of

How People Call. Maybe We\'ve Just Said Your Name And You\'re Running
down the Hall Right

Now to Find the Nearest Telephone, or on a Cellular Phone and Things
like That. Chip, Have

You Heard Any Stories About How People Have Called In?

I Think Probably the Extreme Case Was Our First Broadcast, The Resource
Advisory

Council Broadcast We Did with Secretary Babbitt, One of the Racks in
Montana, I Believe, Had

to Go Out off Site to a Facility Had That a Satellite Dish and for Some
Reason They Couldn\'t

Use The Phone There, or There Wasn\'t A Phone There. So What That Rack
Group Had to Do

Was to Work as a Group and Get Their Question for the Secretary and
Somebody Had to Jump

in a Rig and Drive into Town or up the Road to Get the Phone Call on the
Air Here to Phoenix.

That\'s Kind of Going the Extra Mile for Interactivity, I Think.

Chip, Talking about Jumping In, Shearry Was Immediately Responsive and
We Have You on

The Air Right Now. This Is Sherri from Salt Lake.

Caller: Hi, How Are You? Hi, Chip.

Hi, Sherri. It Sounds like ‑‑ We\'re Checking The Volume and We\'re
Going to See How it

Sounds Here. It Sounds like Your Tv Might Be Turned up a Little Too Loud
for Us Right Now

Because We\'re Getting a Little Bit of Feedback.

Caller: Okay. Actually I\'m on a Speakerphone.

Very Good. That\'s Very Timely. That Was the next Talking Point On Our
Script, Was We

Really Are Going to Try to Discourage the Use of Speakerphones. I Think
the Fact We Have

Sherri On the Air Demonstrates this.

Sherri, If You Will Pick up The Receiver, it Will Help Us Finish the
Call and Chip Will

Make the Few Points about That.

Caller: I\'m off Now.

Much Better.

See How That Sound Quality Cleared Up. A Lot of Time Folks Think Getting
One of the

Stealth Black Speakerphones ‑‑ Sounds like a Neat Idea Because You Plop
it Down on a Table

and Everybody in The Room Can Call In. Well, the Microphones in Those
Things Really Reach

out and Amplify the Sound, and I Think We Had a Lot of Echo When Sherri
Was Using That.

Sherri, We Want to Thank You For That Demonstration and We Will See If
Debbie Is by

Herself On the Phone Right Now. Debbie, Hi, You\'re on the Air.

Caller: Hi.

You\'re Calling from Cottonwood.

Caller: Yes.

I Guess We Missed Jerry.

Caller: Yes, Jerry Had to Be At Some Other Training So I Am Taping for
Him.

Very Good. How Is the Audio Quality Sound While You\'re Talking to Us
Now? Call Cal I

Have My Tv Turned Way Down, but I Can Hear You over The Phone Quite
Clearly.

Debbie, Are You in the Viewing Room Itself at the Front Of the Room or
the Back of the

Room or Where Are You?

Caller: at the Front of the Room Within about 10 Feet of the Tv.

Okay. It Sounds Good That You Have Your Sound Turned down Because We\'re
Not Getting

Any Feedback From You. Sounds like Good Quality, Doesn\'t It, Chip?

Sounds Very Good. That\'s Working Very Well from Cottonwood.

We Have Another Debbie.

Thanks, Debbie. Another Debbie in Yuma. You Should Be on the Air.

Caller: Hi, this Is Debbie From Tucson Field Office.

Hi, How Are You Doing?

Caller: Hi. I\'m Fine.

How Is Our Audio Sound Right Now?

.

Caller: Well, it Is Good, but I Am on the Speakerphone Because That\'s
All We Have in the

Conference Room.

We Can Hear That Effect There.

Caller: I Guess We Will Have To Buy a Splitter.

You May Want to Use a Typical Telephone Hand Set or Some Folks Have Even
Taken a Cell

Phone and Go out in the Hall or Right in The Back of the Room and
They\'ve Had Some Success

That Way.

Do You Have Time ‑‑ Thank You Very Much, Debbie. I Wanted to Mention
That.

Caller: Thank You.

I Think You\'re Right Here on The Set and Forget You\'re on the Phone.
Do We Have Time to

Take a Few Faxes Right Now?

Sure.

People Have Been Burning up The Lines. We Have Grace Jensen and Tracy
Hoover from the

Pinedale Resource Area, and They Ask: What Satellites Do We Have to Have
Programmed into

the Machine? We Understand That They Change, But Each Time We Have to
Have it Tuned in it

Costs Us \$35.

That\'s a a Question for Chip.

Ideally We Would like Everyone to Be Able to Pick up Any Satellite. I
Think If You Are

Paying a Contract Vendor, Someone to Come Out and Program Your Receiver,
You Should Pay

Them Basically Once to Do That and Program the Entire Domestic Satellite
Arc Into Your

Receiver and All the Transponders and All the Channels. Actually,
That\'s What We Did Here at

the Training Center. And Then it Would Be a Good Idea If Someone from
Your Office or If You

Have Some Technical Support, Could Learn How to Do Some of That
Programming. Once the

Initial Setup Takes Place. Even Though We Talked about New Satellites
Being Launched, it Is

Fairly Stable and Maybe Only Once or Twice a Year Will We See An Actual
Satellite Change or

The Location of a Satellite on The Arc ‑‑ Sometimes They Move Those
Satellites Around. But

You Shouldn\'t ‑‑ Shouldn\'t Have to Program Each Time We Go On the Air.

Here Is Another One about Costs. This Is from Bill Wells, the Arizona
Strip and Bill Asks

You, Chip: What Does NTC Pay for Satellite Time? Is it by the Hour? And
Does the Training

Center Provide Repair Service in the Event We Have a Broken Satellite
Dish or ‑‑ I Can\'t Quite

Make This out ‑‑ but Receiving Equipment Failure.

in Terms of the Costs, it Varies. We Work with Different Brokers That
Gets Us Satellite

Time at The Most Economical Rate and Right Now That\'s Between 500 and
\$600 an Hour. In

Terms of the Equipment Failure, Right Now That\'s Not Currently a
Service We\'re Offering the

Field Because There Is So Much Equipment out There That\'s Different. We
Have a Vendor Here

in the Phoenix Area That Maintains Our Own Equipment. We Really Don\'t
Have In‑house

Engineering Support to Do That. We\'re Really Encouraging Folks To Work
at the Local Level to

Try to Get That Done, Particularly the Vendors That Put the Equipment in
in the First Place.

We Have a Training Question, I Think, That Cheryl Would Be Interested
In. This Is from

George: Someone Said That There Is NonBLM Training Available over the
Satellite. Will NTC

Tell Us about What Is Available and How Do We Find Out?

Well, George, There Definitely Is Other Training That Is Available over
the Satellite, and in

the Second Half of Today\'s Program When Wayne Winterton Comes and
Discusses the Web

Site, We\'re Going to Show You Where to Get That Information and How to
Find That So Can

You Find Some Programs That Will Be Useful to You. There Is a Lot out
There. I Think Now

That You Have Your Satellite Dish, You Have Opened Yourself up to an
Opportunity to Get a

Lot of Information. So We\'ll Be Showing You That in The Second Half.

Well, We Do Have One More Phone Call That We Should Take. This Is Henry
in Denver.

Henry, What Is Your Question?

Caller: Hi There, Folks. I Know You Guys Are Doing Some Kind of BLM
Training Thing

There, but I Kind of Wish You Wouldn\'t Be Sort of Wasting Everybody\'s
Time Talking about

All this Tv Stuff. Now, Instead with Some Real Important Things That
Have Been Bothering Me,

and Bothering Me a Lot. You Know, I Have Been to a Whole Bunch Your BLM
Offices There,

And I Never Seen Any of Them Solar‑powered. Now, If You Guys Had Your
Act Together, All

of Your Buildings Would Be Solar‑powered, Top to Bottom. Now, Don\'t You
Think So?

Well, Excuse Me, Henry, We Acknowledge That You\'re Entitled To Your
Opinion on Those

Issues, However, this Broadcast Is an Internal BLM Training Telecast And
Not a Forum for

Discussions Of this Type. If You\'ll Stay on the Line Our Operators Will
Get Your Name and

Number and Someone from BLM Will Get Back to You. And Thank You for Your
Cooperation

in That. Well, Chip, this Last Call Brings up the Whole Issue of Why We
Don\'t Put the NTC

Phone Number on the Air.

That\'s Right, Tanna. I Will ‑‑ We\'ll Fess up Now and That Was a Phony
Call. Henry Is Not

Henry. He Is One of Our Coordinators at The Training Center Who Wishes
To Remain

Extremely Anonymous. I Think That it Does He Will Straight the Point,
Though, That We

Publish ‑‑ We Do Not Publish Our Numbers on on Our Home Page. We Don\'t
Put Those on the

Screen Like an Infomercial, 1‑800‑call‑ntc‑now. That\'s Because We Try
to Maintain Security

over the Phone Numbers So We Can Control the Folks Calling In. There\'s
a Number of Reasons

for That. Many of Our Broadcasts Are Going Out Beyond BLM Boundaries to
Other Agencies

and to Some of Our Public Land User Groups, and In Some Cases We Will
Make Those

Numbers Available to Those Folks And Have Them Participate. In Other
Cases, We Only Want

Authorized Sites, like Today in The Case of Our Downlink Coordinators,
to Be the Ones to

Phone and Call In, Particularly During a Very Busy Interactive Session,
for Example, When We

Had Secretary Babbitt Here. We Wanted Only Rack Members to Be Able to
Call in and Visit

With the BLM Director and Secretary Babbitt. So That\'s the Reason We
Don\'t Put Those

Numbers on the Screen. We Don\'t Put Those on the Home Page. We Get
Those Numbers to You

Through Other Channels.

More Good Information.

Cheryl?

Okay. Let\'s Go Ahead and Start Talking About Room Arrangements, but
Before We Do, Just

to Kind of Close out That Telephone Section, We Typically Receive About
Five Times More

Facts than Telephone Calls in a Broadcast, And So after Today\'s Show We
Would like You to

Tell Us How Can We Increase Telephone Interaction During a Broadcast. So
If You\'ll Jot out

Those Notes And Ideas That You Have, There Will Be a Form as Chip Said
Earlier with All the

Exercises You Will Be Able to Submit Back To the Training Center after
Today\'s Show. Now

We\'re Going to Be Talking About Room Arrangements, as I Said and this
Is Going to Be on

Pages 13‑18 of Your Notebook, If You Want to Get There in Your Satellite
Guide Right Now.

There Are Several Different Room Arrangements That Can Be Used to Make
this an Effective

Experience for Your Group. But, First of All, Before You Will Have a
Room to Even Arrange

Into a Room Arrangement, You Need to Make Sure You Have Your Room
Reserved. So What I

Would like to Recommend That You Do Is after Today\'s Show, Take a Look
at the Schedule of

the Programs for the Rest of the Year, Whatever We Have Scheduled Right
Now, and Go Ahead

and Schedule Your Downlink Room So You\'re Sure That it Is Available for
You, Because

People with Other Meetings Can Obviously Go Somewhere Else, but You Have
That Equipment

There You Need to Use for the Downlink, and Chip Talked a Few Minutes
Ago about the Firm

Outs And the Approximate Outs. Chip, How Much Time Should They Allow
after a Broadcast

Ends in Case Their Meeting Rooms Are Scheduled Pretty Tightly.

I Think a Good Rule of Thumb Is about Half an Hour. If We Finish on
Time, That\'s ‑‑ They

Can Leisurely Convert That Room to Other Uses. If We Go into Our
Approximate Time‑out and

Finish up to 15 Minutes Later, They Still Have 15 Minutes to Pick up the
Training Materials and

Sort of Prepare That Room for Some Other Uses.

Okay. Let\'s Look at Some of These Sample Room Arrangements, and I Just
Want to Talk

Briefly about Them and Give You Some of the Benefits of Using Each One
of Them. The First

One You Will See in Your Book Is a Circular Meeting Room Arrangement and
this Room

Arrangement Can Be Very Effective When You\'re Using ‑‑ When the Program
Will Involve

Small Group Activities and You Will See Here at the Back of the Room You
Have Your Table

for Your Fax and Your Telephone and Then You\'ve Got Several Groups Here
That Can Be

Working on the Activities, and this Facilitates Them Breaking up Very
Quickly Into Groups

Once We Announce There Is an Exercise. They Don\'t Have to Move at All.
They Are Right at

the Tables. And at the Front of the Room Here You Would Have Your Two
Television Sets as

You\'ve Seen In Your Downlink Materials, All The Detail of These
Diagrams Is In Your Book.

Another Room Arrangement That Can Be Effective When There Will Be Small
Group Activities

and It\'s Somewhat a Larger Group, Would Be this Clustered Arrangement,
and this Is Just Using

Some Rectangular‑shaped Tables Rather than the Round Tables. I Don\'t
See Round Tables a

Whole Lot When I Go out into the Field Offices And, Again, Your Fax and
Telephone at the

Back of the Room on a Table and Your TV Screens up Front and If You Are
Using a Projection

Screen, There In the Center of the Room. So That\'s Another Option If
You\'re Going to Have a

Pretty Large Group of People with Some Small Group Interaction Planned.
The next Room

Arrangement Is the Horseshoe Room Arrangement, and This Is Effective
When You\'re Getting to

Some Smaller Group Sizes, Maybe 20 or less. Here You Have Your Front of
the Room, and the

Way It\'s Arranged Really Allows People to Talk Across the Room to Each
Other And it Allows

Some Very Effective Discussion Points for The Class, and So, Again, You
Know, You Need to

Look at the Schedule and See What\'s Planned.

And Finally, One More Room Arrangement That I Want to Discuss with You
Is the Theater

Setting and this Is Going to Be Used Most Effectively When You Have Got
a Very Large Group

of People and You Can Just Set up Some Rows All Throughout Your Room and
Have the Fax

and the Telephone in the Back and It\'s Strictly Really Used for
Information‑oriented Programs

Where People Don\'t Really Need To Take a Lot of Notes, and They\'re
Just Sitting Listening To

Possibly a Short Program. So You Might Want to Try to Using the Theater
Arrangement. It Also

Fits a Few More People In Your Room than If You Have ‑‑ If You\'re Using
Tables. The More

People You Involve and The More Places That You\'re Involving Your
People from When You\'re

Getting Public There, People from Other Agencies, You Really Need to
Start Thinking

Strategically about How You Set This Thing up for Effective Interaction.
Chip, I Think You

Have a Few Other Things to Talk about with Public Events.

\... and I Think it Comes Right Off Your Discussion of Theater‑style
Seating. That\'s the Type

of Situation Where You Would Want to Use Theater Seating. I Guess I Am
Thinking about

Things like the Resource Advisory Council. To Give You a Heads‑up on May
1st the Center Will

Be Broadcasting a Six‑hour Workshop On Implementing Riparian
Restoration. This Will Be

Interagency in Scope. We Will Have Agency Heads from Three or Four
Agencies Here. It Has a

Science Section. Folks in BLM Are Aggressively Marketing That Broadcast
to Our Friends in the

Forest Service And Our Cs ‑‑ Rcs, Fish and Wildlife Service and Folks
Outside Government,

Land Grant Colleges and Universities.

In Many Cases Folks Will Be Come To Go Your Office to View and
Participate in That

Broadcast Outside of Your Normal BLM Staffers and If You Look on Page 25
of Your Downlink

Guide, There\'s Some Few Little Pointers You Might Want to Review in
Terms of Things You

May Want to Do to Prepare for One of These Events. One of the Things You
May Need To Do Is

Add, Again, Additional Televisions or Video Displays, Additional Phone
and Fax Capacity. This

Is a Case Where You May Want to Have a Phone or Fax Operator. In Some
Cases Maybe You

Need to Add an Additional Room, Depending on How Your Facility Is
Located. In an Extreme

Case, If You Know You Are Going to Have More People Coming to the BLM
Office Than You

Can Physically Handle, Even Though You Have Your Own Satellite Dish, You
May Need to Go

off Site to a Local Hotel or Something That Has Downlink Capability and
Rent a Room and

Actually Set up the Broadcast There. You Also May Want to Develop Kind
of a Custom Check

List for Such a Large Event.

One of the Things I Have Seen in The Field Is That BLM Folks Are Experts
at Staging and

Producing Large Events. Anyone That\'s Been to a BLM Dedication or
Something like That

Knows How Well BLM Folks Are at Organizing Things, and in Many Cases,
Offices Use the

Fire Incident Command System to Organize Personnel for Large Events. You
May Want to Use

That Same Type of System to Organize a Large Downlink. Now, in Cases
like this Where You\'re

Going to Have Other Folks In, Not Folks That You Work with Day‑to‑day,
If it Involves Any

Off‑air Activity, You Might Want To Take a Look at Appendix C in Your
Downlink Guide and

What This Is Is It\'s Kind of Some of Our Boilerplate Facilitation
Skills We Use in the Training

Center Here or We Send out with Our Facilitated Training Packages.

There Is Information There on Small Group Dynamics, Facilitation Skills,
Working With

Groups, Conducting Ice Breakers, and it May Not Be Appropriate for
Day‑to‑day Downlinking,

but When You Bring In Members of the Public and Doing Some Sophisticated
Off‑air Activities,

You May Find That Helpful. Tanna?

I Know the Incident Command System Works Well for Any Type Of Event. In
a Few

Minutes We Will Be Opening up the Phones to Hear From You. So If You
Have a Question or a

Comment about Anything We\'ve Covered So Far, this Would Be a Good Time
to Give Us a

Ring. To Avoid an Echo Effect When You Call, Please Stand Away from Your
Television Set or

Turn down The Volume. Don\'t Get Frustrated If You End Up on Hold for a
While. We\'ll Get to

You as Fast as We Can. If You\'ve Never Placed an On‑air Call from Your
Office, this Would Be

a Good Chance to Give Ate Try and Check If You Have Any ‑‑ Give it a Try
and Check If You

Have Any Feedback Problems. We Will Take as Many Calls as We Can in the
Allotted Time. As

the Downlink Coordinator You Will Find the Day Before the Telecast Are a
Number of

Last‑minute Things to Do, And, Cheryl, I Believe Would You like To Cover
Some of Those

Tasks Right Now.

Yes, Tanna. There Are a Lot of Things You Need to Be Thinking about at
This Point about

What You Need To Do to Get Things Organized For Your Broadcast and this
Is Going to Be on

Page 19 in Your Downlink Guide. The First Thing That You Should Do the
Day Before the

Broadcast Is Check the Home Page, and You\'ll Be Able to Tell Right
There If Anything Has

Changed, If a Satellite Has Dropped off The Face of the Galaxy or
Whatever the Case May Be.

That\'s Your Source for Immediate Information.

The Second Thing You Could Do Is Arrange the Room. If No One Else Is
Going to Use The

Room Within the Time Period That Evening or Whatever, You Can Do That
and That Way You

Have less to Do the next Morning When You\'re Getting Ready for The
Broadcast. Another Thing

That You Should Do Is Prepare the Student Materials. If You Haven\'t
Copied the Student

Notebooks Yet, Things Like That, Getting the Name Tags, the Notebooks,
the Pencils, All Those

Things, Ready For Your Group So They\'re Ready When They Come in the
next Morning. The

Other Thing You Should Do Is Prepare Any Other Supplies and Equipment
You Might Need,

and That Would Include Flip Charts, If You\'re Using a Cellular
Telephone, Charge the Battery.

Move the Telephone in If You Don\'t Normally Have a Telephone Located in
That Room. Just

Any Equipment You Will Need To Make this Successful. Also, Copy the Fax
and the Evaluation

Forms and We\'ll Be Talking a Little Bit How You Send Those Back to Us
Later in The

Broadcast, but Just Have a Good Supply of Those Available For Your
People to Use During The

Broadcast.

And Finally, If You Have Any Additional Items That You Do to Prepare for
Broadcasts When

They Come Up, You Know, Let Us Know If There\'s Something We\'re
Forgetting. Maybe Other

Sites Can Learn from You and We Can Share Some of That Information Later
in the Broadcast.

So Let Us Know Through a Fax or Something Later on in this Broadcast
What Else You Do That

Prepares You for a Broadcast and Makes it Very Successful. Tanna, Have
We Heard Anything

From the Field?

Yes, We Have and We\'ve Got Judy in Missoula Waiting. Let\'s Put Her On.
Judy, Can You

Hear Me?

Caller: Yes, Good Morning.

Hi, Judy.

Caller: My Question Is: I Wanted to Know If Snow, Actual Real Snow on
the Satellite Dish,

Will Interfere with the Clear Reception? We Have Lots of Snow Here, and
We Had to Go out

and Hose the Satellite Dish down and Eventually the Picture Cleared Up,
but I Wasn\'t Sure If it

Was The Snow or If it Was the Reception of Another Type.

I Guess I\'ll Take That One.

I Think You Should Take That One.

Even Though I\'m in Phoenix, We Do Know a Little Bit about Snow Here.
The Answer Is,

Yes, There\'s a Couple Things You Can Do. If You Have a Big Buildup of
Ice And Snow on Your

Dish, it Will Interfere with the Reception of The Signal, and One of the
Things You Can Get, and

it Was One of the Options We Included In the Package We Sent out to
Field Offices, Is You Can

Get a ‑‑ Some ‑‑ Actually It\'s like a Heating Element for Your Dish
That ‑‑ Snow Removal

System, Judy. It\'s Kind of an Extra Item You Could Get. If You Would
like to Send Me an

E‑mail or Call after the Broadcast, I Can Give You One Source of Supply
for Something Like

That. Fail That, If You Get a Broom And Go out and Try to Clean the Dish
off Before the

Telecast, it Will Improve Your Signal Quality. Those Parabolic Dishes
Can Handle Some Ice and

Snow Buildup But the Cleaner Can You Keep the Surface, the Better the
Signal.

Maybe We Need to Go out and Put Sunscreen on Our Satellite Dishes.

It\'s a Good Idea.

Caller: Thank You Very Much.

I Guess You Don\'t Have That Problem, Judy.

Caller: Not Yes.

Give Us a Call. I\'ll Get You Some Information.

We Have Teresa in Santa Fe. I Know a Little Bit about Santa Fe. Teresa,
Good Morning.

Caller: Good Morning. I Needed to Find out How Far in Advance Is a
Broadcast Scheduled ‑‑

Schedule Published and Where Can We Obtain a Copy?

Broadcast Schedules Are Put On the Internet, I Guess That\'s The Most
Immediate Form of

Information That You Have, and They\'re Put on There Practically, I
Think, as Soon as They\'re

Scheduled and Some of Them We Have Done Lately, They Have Been Put on
Their, Say, You

Know, Five Months in Advance, And So ‑‑ like for this Broadcast, it Was
Just Planned About a

Month Ago. So I Think as Soon as We Know About Them We Will Put Them on
That Home

Page. Do You Have Access to That at Your Office?

Caller: Yes, We Do.

That Would Be a Great Place To Go to Get That Information, Teresa.

Caller: Well, Thank You Very Much.

Thanks for Calling.

I Would like to Maybe Follow Up on and That Also Mention on The Home
Page, We\'re

Trying to Also Put Information out about Other Folks in BLM Who Are
Doing Satellite

Broadcasts, the Utah State Office Is Doing One. Recently We Had a
Broadcast out Of

Washington Office Dealing With the Horse and Burro Program. Department
of Interior. The

Secretary\'s Office, Secretary Babbitt, Recently Did A Briefing on Fire
from a Remote Site as

Soon as We Find out About Those, We Put Those on Our Home Page.

The Other Point Is These Things Change a Lot and You Need to Keep
Checking. Quite Often

We Will Schedule Something And, for Example, Today Originally Was to Be
a Manager\'s

Forum Broadcast. Well, the BLM Upper Level Management, as We Got Closer
to This Date,

They Were Committed With Some of the Budget Process In Washington and
Weren\'t Able To

Come out Here Today. So We Took this Opportunity to Give Training to
You. So It\'s a Fluid

Thing. You Need to Keep Checking with Us.

Well, I Need to Tell You Right Now That We Don\'t Want You To Stop
Calling. Keep

Calling In. But We Are Going to Go over About 45 Minutes in Today\'s
Broadcast. Just Need to

Do Let You Know. So, Hope You Brought Your Lunch. We Do Have Richard in
Albuquerque

and Richard, We Have You on the Air.

Caller: Hi, Y\'all. Just Wanted to Let You Know We\'re Getting You Loud
and Clear, Video

and Audio and Everything Is Coming Through Good.

That\'s Great.

Caller: Our Situation Here Is We Have a ‑‑ Two 25‑inch Tvs in Our Main
Conference Room

Suspended from the Ceiling, About Three Inches from the ‑‑ Three Feet
from the Ceiling and

Then We Have Another Television In Our District Manager\'s Conference
Room. So We Are

Pretty Well Set up for Video. I Think I Will Take Your Suggestion on the
Speakers, Chip And

See If We Can Hook up Some Auxiliary Speakers to Provide Better Audio
for Everybody.

That\'s Great. I Hope That Would Work for You. You Might Want to Check
in Albuquerque. I

Know the Fairgrounds Has a Great Flea Market and You Can Pick up Some
Lamps.

Caller: Can I Use My \"Impact\" Card for That?

You Can Talk to Your Add Minute Officer on That. Remember, You Heard it
Here First.

Caller: Also, Chip, We Want To Know If You Want to Auction Off That Lamp
Because We

Would Like to Bid a Dollar on It.

We Will See How Things Go as We Progress Through the Day, Richard. We
Will Note That

That We Have One Bid on the Lamp.

and If That One Goes Quickly, Cheryl Has Another One like it In Her
Living Room. Thank

You Very Much.

Caller: Bye.

to Demonstrate How NTC\'s Broadcast Interactivity Works, We Have a Short
Exercise for

Some of Our Viewers, And, Cheryl, I Understand We Have Fax‑in
Assignments for a Few

Downlink Sites.

Yes, We Do, Tanna. During the Break We Are Going to Have Some of the
Sites Do a Fax‑in

Assignment, and Chip, Why Don\'t You Give the Instructions And I Will
Take Some Notes Here.

On.

You Bet. We Are Going to Ambush Some Folks Again and this Is Kind of
Fun. What We

Would like to Do Is Have Everyone from All the BLM Offices in New
Mexico, Including

Richard in Albuquerque, and Everybody Else There from Taos To Las
Cruces, Please Send in a

Question or Comment on the NTC Fax Form Using a Pencil. We Want to Show
Folks What That

Looks like When We Get a Pencil‑written Fax In. Everybody from Oregon,
from Portland on

Down, Please Send Us A Fax Using a Pen. Right out a Question or a
Comment or Draw Us a

Picture of A Bagel or a Doughnut and Put That on a Fax Form and Send
That In. Everyone from

California Please Send Us in a Fax Using a Dark Felt‑tipped Marker, the
Kind of Marker You

Would Use If You Were Trying to Do this Correctly So We Can Demonstrate
How That Works.

And for Everybody Across the Bureau, We Would like Folks That Any of You
That Have Some

Samples of Announcements You May Have Created for Some of Our
Broadcasts, Things You

May Have Composed and Stuck up on the Door to the Coffee Room, Why
Don\'t You Go Ahead

and Send That In So We Can Share That with Everybody Else in BLM. Tanna?

Thank You Very Much. This Should Be Great Fun. At this Point We\'ll Take
a 10‑minute

Break and Give You a Chance to Work on the Fax‑in Exercises. Cheryl and
Chip Have Just

Gone Over Them. When We Come Back, We\'ll Cover Your Duties During and
after Telecasts.

Also, We Will Have a Presentation on the Training Center\'s Internet
Home Page by Wayne

Winterton, NTC\'s Webmaster. We\'ll See You in a Few Minutes. Pair
Ballic.

Welcome Back, Everyone to Our Workshop for Satellite Downlink
Coordinators. Well, the

Fax Machines Have Been Humming since We Went on Break. Chip and Cheryl,
What Have We

Got?

Cheryl, I Think Has a Few.

We Have a Couple Faxes. We Will Show a Couple on the Elmo and Then
We\'ll Wait and

Show a Couple Later. But Some People up in Burns, Oregon, Sent Us a
Doughnut and They Say

in Case You\'re Wondering, It\'s a Doughnut. Well, Thank You for the
Doughnut Very Much up in

Burns, Oregon. We Really Appreciate It. Some People in Prineville Say
Thanks for the Break.

Thank You for Faxing In. We\'re Going to Hold a Couple of These Faxes
until a Little Later On

When We Talk about Using the Fax Form. Did We Receive Any Questions,
Tanna?

Yes, We Did and We Should Get To Shzsa‑zsa: She Wants to Know If We Get
Tapes of the

past Broadcasts and If S‑there a Charge.

There Is No Charge, of Course, to Any BLM Office That Needs a Copy of
Any of Our Tapes.

You Can Contact Me or You Just Call the General Training Center Number
and They\'ll Get You

in Contact with Our Distribution Center and We\'ll Make Those Available.
However, in Some

Cases, the Folks That Are Doing the Training Want to Reoffer the Course
as a Satellite Course or

A Videotape Course in the Future So You\'ll Not Only Get the Tapes But
the Written Materials.

Oscar Has a Question That I Want to Know about. What Is the Purpose of
Registering for

Satellite Training? Does it Really Matter If We Do Or Not?

I Think So, Definitely. It Matters If You Register for The Training
Because We Need to

Know Where to Send the Materials. If We Don\'t Get Any Registrations
from a Particular Site,

Then We Won\'t Be Sending The Materials There to You. I Think along with
Your Downlink Site

Coordinator Knowing about How Many People Are Going to Be There for the
Setup, It\'s So

Helpful to Us to Know Who Is Going to Be There Because Sometimes We Have
Some Activities

Planned like You\'ve Seen Us Do Today Where We\'ll Call Specific People
During the Broadcast

or We\'re Going to Assign Specific Case Studies to Different Sites, and
it Just Helps Us to Know

Who Is out There and Who Is Watching.

Here\'s a Good One, Too: Will The Telephone Call‑in Number as Given at
the Beginning of

the Telecast Always Remain the Same? Chip?

I Think Right Now We\'ve Used The Same Number for Quite a While. There
Is a Cost

Associated with Us Changing That Number, and We\'ve Had Some Discussions
about Maybe

Every 18 Months to Two Years Changing That Number. I Think What Would
Happen Is If We

Did Have a Problem with That Number Getting out and We Started to Get a
Lot of Crank Calls,

That Would Probably Motivate Us to Change It. But for Right Now the
Phone and Fax Numbers

You\'ve Got Are Fairly Stable.

Well, Those Rascally Guy Ins Ridgecrest, California, Want to Know That
One of Their

Comrades Is Missing and If You Can\'t Get A Close‑up, it Says:
Attention, Attention, Ken Reilly

Is Leaving. Join Us for a Big Going Away Party. Well, Ken ‑‑

So Long, Ken.

Adios Amigo, You\'re out of Here, on National Television.

Shows What Can You Do When You Make a Creative Announcement.

Moving Right Along, Guys, Once the Day of the Broadcast Arrives, There
Are a Number of

Things You\'ll Be Responsible For. Not Only to Get Things Ready in The
Morning, but Things to

Keep An Eye on During the Telecast, Such as Time. Cheryl, What Are Some
of the Things You

Would like to Mention?

There Are Several Things. This Is Going to Be on Page 20 Of Your
Downlink Guide. Go

Ahead and Turn There. Some of the Things You Will Need To Do Are, First,
If You Haven\'t Set

out Any of the Participant Materials Yet, You Might Want to Do That That
Morning of the

Broadcast and Make Sure That They\'re Ready for the Participants When
They Come. Also,

Depending on the Size of Your Group, You May Want to Post Some Kind of
Handwritten Sign

That Gets People to the Right Room and Especially If There Are People
Coming from Detached

Resource Area Offices, as I\'ve Heard, and People from the Public, Just
Make Sure They Can Get

to Your Site. And on a Technical Level, Chip, I Think There Are a Lot of
Things You Need to

Talk about About This, Right?

Yes, and Some of These Are Very, Very Simple and Lot a Common Sense. We
Think It\'s a

Good Idea to Make a Test Recording with Your Vcr to Make Sure It\'s
Working, Record 30

Seconds or a Minute of A Satellite Transmission or Even Our Test Signal,
Rewind It, Check It,

Make Sure That That Technology Is Working for You. Check the Color on
Your Tv. Make Sure

It\'s Tuned in Right And People Don\'t Look like Pumpkins, You Have Kind
of a Realistic

Looking Flesh Tone and Also as We Mentioned Before, Adjust the Sound
Levels. Now During

the Test Signify Null Period, That ‑‑ Signal Period, It\'s an
Opportunity for You Tune In. We Put

up an Image. You Saw it this Morning. It\'s Color Bars with the Title Of
the Broadcast, Our

Phone Number to Call in for Help. Sometimes There Are Some Special
Information. This

Morning We Put up a Little Note That Said, Hey, Have Your Downlink
Guides Ready. During

That Period You Can Adjust to Make Sure Everything Is Working. As We Get
a Little Closer,

like A Minute Before We Go on the Air, We Put up a \"Please Be
Seated,\". Please Get Everyone

to Sit down And Be Quiet. This Is Your Cue We\'re about a Minute Away
from Going on the Air.

That Satellite Help Number, this Is the Time When You Should Use That,
and to Give You a

Behind The Scenes Look at How Things Work Here, We\'re Going to Go to
Our Satellite Help

Hotline Specialist, Mr. Bob Kraemer, Who Is Back in Our Engineering
Department. Hello, Bob,

Good Morning.

How You Doing, Jim?

Good. Did We Get Any Calls During the Test Signal Period.

Yes, in Fact, I Just Received A Call from Right Before We Got On the Air
from Utah and

They Had a Reception Problem, but it Was Just a Matter of Fine Tuning,
Doing a Little Fine

Tuning with the Satellite Dish And That Cleared it Right Up.

That\'s Great. What Are Some of the Most Common Problems That You Find
People Calling

in about? What\'s the Biggest Mistake That You Commonly Hear?

I Think the Biggest Mistake Is with the Polarity, Which Is The
Polarization of the Channel

Oz a Particular Satellite. What Happens Is If They\'re Not Fine Tuned
You Will Just Pick up Just

the Odd or Just the Even Channels of That Particular Satellite.

That\'s a Good Point. Well, it Gives Everybody a Chance to Meet Bob.
Thanks, Bob. That\'s

the Person That You Get On the Phone When You Call During That Test
Signal Period. Now,

Sometimes If We Are off the Air for an Hour, 90 Minutes for A Lunch
Break or a Working

Break, We Actually Terminate Our Signal. We Will Give You a Mini Test
Signal Period If We

Are Owe Same Satellite and Transponder, That Will Maybe about Two
Minutes of The Color

Bars and One Minute of The Sit‑down Image F We, in Fact, Change
Satellites and Transponders,

Sometimes this Happens Because We Can\'t Buy the Satellite Time for a
Big Event On the Same

Bird, We\'ll Give You About a Four to Five‑minute Again Little Mini Test
Signal Period. One

Word about the Technical Calls. If You Have a Fairly Complicated
Problem, You May Want to

Call in After the Broadcast Starts or After the Show. If Bob Can Help
You Quickly, He Will. But

We Do Want to Have That Phone Line Open and Be Able to Help as Many
Folks as Fast as We

Can. Cheryl? What Are Some Other Things Folks Can Do to Prepare the
Group?

Well, on the Morning of the Broadcast, Your Group Should Hopefully Be
Arriving about

Five Minutes Prior to the Program Starting, and There Are Some Things
That You Can Do to

Prepare Them, and this Is Going To Be on Page 20 of Your Downlink Guide.
There Are a Lot of

Things That ‑‑ Excuse Me. 21. I\'m Sorry. Page 21. There Are Some
Opening Statements That

You Could Give To the Group That Would Let Them Know What Is Going to
Take Place And

We\'d like to Show You a Sample of What That Could Possibly Look like If
You Were Going to

Introduce a Satellite Program to a Group. So Let\'s Take a Look at What
That Might Look like.

\[Pre‑taped simulation of person introducing group to telecast\]

Welcome to Today\'s Broadcast. My Name Is Maureen and I Will Be Your
Coordinator for

Today\'s Training Program. The Program Will Begin in about Five Minutes,
but Before it Does,

There Are a Few Things I Would like to Go over with You Today Regarding
the Material and

The Program Itself. First of All, Each of You Should Have a Course
Notebook, and There Are

Extras in the Back of The Room.

The Schedule for Today\'s Program Will Be on the First Page. There Have
Also Been Some

Interactive Segments That Have Been Planned in Which You Will Be Phoning
in Your

Questions or Faxing Them to the Instructors During the Program Today.
When the Instructor

Prompts You To Phone in Your Questions, There Is a Phone That\'s Located
In the Back of the

Room. Please Feel Free to Use That Phone and the Telephone Number Is
Taped to the Top of the

Telephone. I Will Be Turning down the Volume So That You Won\'t Be
Getting Any Sound

Feedback from The Tv Monitor, However, While You Are on the Phone, You
Will Be Hearing

the Audio Portion of The Program.

I Have Also Distributed the Teleconference Fax Forms Around The Room.
There Are Some

Felt‑tipped Markers That Are There for Your Convenience. Please Fill
These in Just as

Completely as You Can, and If You Need to Include Either a Drawing or a
Diagram of Some

Sort, Turn the Paper over and Include it on the Back Side, but Leave
about a One‑inch Margin So

If the Instructor Should Decide To Display It, Everybody Can See It.
When You\'re Finished,

Please Hold it up to Get My Attention. I Will Come Around and Get These
From You and Then

I\'ll Fax Them From the Machine That\'s Located Just Outside the Door.
Also, During the Program

Today, We Ask That You Keep Any Side Conversations to a Minimum So That
Everybody Can

Hear the Instructors. I\'m Also Going to Be Handing out A Sign‑up Sheet
in Just a Moment, and

That Will Record Your Attendance Here Today and This Will Be Sent Back
to the National

Training Center. I Know All of You Are Interested In the Breaks That
Have Been Scheduled, and

We Only Ask That You Return Promptly Because the Program Is Going to
Begin on Time. After

the Program Today, We Ask That You Remain for Just a Couple of Minutes
Because I Do Have

Some Evaluation Forms That We Would like You to Complete And We\'re
Going to Be

Returning These to the National Training Center. For Those of You Who
Have Not Been at this

Facility Before, You Will Find the Restrooms Just Out the Door and to
Your Right And the

Break Room Is Just Across the Hall. Does Anyone Have Any Questions
Either about the

Material or About the Program Itself?

\[conclusion of pre‑taped simulation of introduction of satellite
telecast\]

Now, What You Just Saw Would Be Appropriate, Especially for a Large
Group That Might

Involve People from the Public or Other Agencies, or Possibly People
That Would Be Traveling

in from Some Remote Sites, and I Know That this Was Probably the Most
Detailed Example of

What You Would Provide to a Group Before A Broadcast Starts, but Just
Remember, the Most

Important Thing Is That They Know What\'s Going to Happen During the
Broadcast and What

They Need to Do, and I Know That Some of the Smaller Offices, like Maybe
Debbie Miranda

and Some People Out There like Rene Straub Are Saying I Would Never Go
Through That

Because There Are Just One Or Two Us That Are Going to Sit Through a
Broadcast. It\'s

Important If You Are Not Going to Be Sitting There the Whole Time,
Please Be Sure to Let Your

People Know There Is Going to Be a Fax Period Where You Are Going to Do
Some Faxing. I\'ll

Be at My Desk. Run a Fax down to Me and I Will Send it for You. Try to
Make it as Helpful to

Them as Possible So They Don\'t Have to Miss Too Much of the Program or
Be Too Confused

about What\'s Going on at a Particular Point in Time. Chip, Do You Have
Something to Go over

about Telephone Calls During a Program?

You Bet. I\'m Going to Talk about Interactivity in a Minute but I Would
like to Take this

Opportunity That We Are, in Fact, Going to Be Going Long Due To Our
Technical Difficulties

in The First Half of the Show. We Ate up More Time than We Want. We Were
Fortunate in That

We Bought an Extra Half Hour of Satellite Time Today. We Are Going to
Try to Consolidate

and Condense Things In the next Half to Allow Time For You to Call In.
So If I Start Talking

like Joe Isuzu and Go to Fast, Give Me a Call and I Will Slow down.

I Thought You Were Joe Isuzu.

I\'m Better Looking, I Think. No, Just Kidding. I Think the Whole Issue
of Interactivity Is

Important and There Is Three Types of Interactivity We\'re Employing
During All Portions of Our

Interactive Way of Working with You. This Is over Telephone, over Fax
And Using the Data

Networks. I Think That the ‑‑ this Little Diagram Demonstrates That. We
Use Data Networks

Before and After the Telecast. We Don\'t Use Those Live During The
Broadcast, but We Do Use

Phone and Fax Communications.

We\'re Using E‑mail to Get the Word out to You to Send Written Materials
Back and Forth,

and It\'s Increasingly Becoming an Exciting Way of Doing Things. In
Terms of the Telephone

Interactivity, I Think Really What We\'re Trying to Do Is Encourage That
and I Think the Word

Here Is to ‑‑ We Need You To Help Us Accelerate That. We Need to Go for
It. It\'s One of the

Most Exciting Things We Find about this Live Television Thing Where We
Can Work Back and

Forth and Put Your Voice on the Air and it Allows Folks to Talk to Their
Instructors Directly. It\'s

One of the Best Things We Can Do. Faxing Works Well, but We Really Love
the Phone Calls.

One of the Things We Have Talked About off and on Today Is the Issue of
the Reverberation, the

Echo, the Feedback Issue Related To Satellite Transmissions When We Call
In. Now, When We

Send a Signal out From Here via Satellite, as You Remember from Our
Satellite 101 Thing, That

Satellite Signal Is Going up 22,,000 Miles up and 22,000 Some‑odd Miles
Back down In Space.

That Round Trip Creates a Delay In the Satellite Time, and That
Satellite Getting to You.

When We Call in on the Phone, Sort of the Bottom Line in this Graphic,
That Is Really

Almost Instantaneous Communication. There Is a Delay, but We Can\'t
Perceive That Delay.

What Happens Is the Audio Portion over the Telephone Arrives at Your
Site, Oh, Around A

Second or So Before the Audio From the Satellite Signal, and That\'s Why
They Get out of Sync

At Your End. So When You Have the Speakers And the Microphone of the
Telephone Open, it

Creates That Kind of Annoying Delay. Now, Cheryl Has Talked about Some
Room

Arrangements Where You Can Get the Phone in the Back of The Room Away
from the

Speakers. One of the Things We like to Suggest, If You Haven\'t Done
This, Is the Phone Jack in

Your Training Room Is up in the Room, Head out to the Local Hardware
Store and Pick up Your

Typical ‑‑ Costs about \$5, 25 or 50‑foot Phone Extension and Plug this
in The Front of the Room

and Run The Cable Around the Perimeter Of Your Room and Stick That Phone
in the Back of

the Room Away from Your Source of Sound And That Will Go a Long Way
Towards

Minimizing the Echo Effect.

What We Do During the Interactive Portions Is We Will Prompt You, as
Tanna Has Been

Doing Throughout this Telecast, Of When to Call In. It Depends on the
Design of the Broadcast,

but We Will Normally Put up an Image That Tells You To Call in Now or to
Call and Fax In.

Our Standard Rule When We\'re Designing Our Telecast Is about Five
Minutes Before Our

Scheduled Interactive Portions We Put up a Prompt like this. We Know
That Sometimes Folks

Have to Enter in Credit Card Numbers If They\'re off Site. There\'s a
Lot of Numbers to Dial. We

Also like to Have Some Calls Stacked up for Our Instructors And
Panelists Before We Go into

That Interactive Period. So You Will See this Prompt Ahead of Time, like
We Have Been Doing

Today. I Think Now to Sort of Demonstrate That, Another Quick Behind the
Scenes Look, We

Will Go to Our Screening Room and This Is Our Interactive Center And
It\'s Mr. Kelly Sparks,

Who Is Helping Manage Things. Hi, Kelly.

Hi, Chip. How Are You? Welcome to the Telephone Screening Room.

Perhaps Could You Share with Folks What Happens When Calls Come In.

Yes, Julie Is Taking a Call Right Now, as a Matter of Fact. As the Phone
Call Comes In, She

Takes the First Name and Then She Types in the City and Then a Short
Description of What the

Call Is All about. She Can Then Put it up on the Screen There and Put it
on Screen and Then She

Can Take Another Call and Start Stacking Them Up.

What Happens When Multiple Calls Come In, When All of a Sudden Five or
Six Lines Ring

at The Same Time.

We Get Real Busy. But All She Can Do Is Take Them In in in Order That
They Come, Take

Them in One at a Time and She Just Loads Them up on the Screen There,
and the Same Screen

That You See Here, Will Be Reflected up on the Set, and They Should Be
Able to See All Those

Calls and Be Able to Choose Which One Is Most Appropriate for the
Content.

Thanks a Lot, Kelly. You Guys Are Doing a Good Job. That Gets to Be a
Pretty Crazy Place

During a Broadcast. Also When You\'re on ‑‑ When You Do Call In, While
You\'re on Hold, the

Call ‑‑ You Will Hear In Your Ear on Your Telephone Receiver the Audio
Portion of Our

Broadcast and That That Hell Let You Know When You\'re Going To Go On. I
Believe We Do

Have That Call That Was Screened Ready Don\'t We, Tanna?

Yes, We Do. Here it Is Now. This Is from Michael in Phoenix.

Caller: Hello.

Hi, Michael.

Caller: How Are Things in the Broadcast?

Okay, Michael. While You Were on Hold after You Talked to Our Operator,
What Did You

Hear in Your Ear?

Caller: Well, I Was Able to Sit Back and Listen to the Whole Broadcast
That Was Going on

the Whole Time I Was on Hold.

That\'s Great. Again, We\'ll Fess Up, this Was a Phony Call. This Was a
Demonstration Call

And We Appreciate You Calling in And Sharing That with Our Viewers.

Caller: My Pleasure.

Also We Would like to Mention When a Number of Calls Are Coming In, on
Your End, Just

Let The Phone Keep Ringing. If You Get a Busy Signal it Means All 12
Lines Are, in Fact, Full,

but it Takes a While for Those Folks to Actually Notate The Names of
Those Callers and As

Kelly Mentioned up Here on The Console and in the Control Room, We See
Who Is Calling and

What Their Question Is. Our Producers, a Lot of Times These Are Subject
Matter Folks, Will

Look at the Content of the Calls and If We Have Two or Three People Who
Are Basically

Asking the Same Question, the Producer Makes a Decision Which One of
Those Calls to Put on

the Air.

So They\'re Tracking Content Back In That Screening Room as Well As Just
Getting Folks on

the Air. Now, Fax Communication Is Another Way That We Communicate And
We Have Been

Using That Fairly Effectively Today and We Use this Standard Form, the
Standard Fax Form and

You May Wonder Why We Have Asked for Folks to Use a Standard Form and
There\'s Several

Reasons. Basically the Fax Form, as You Can See, the Box on the Fax Form
Is in the Same Size

and Shape or Same Aspect Ratio as a Television Screen. So When We Put a
Fax That\'s Come In

from the Field under Our Graphics Camera, Our Elmo, It\'s Oriented for
Television.

Also, in Terms of the Producers, The Screening Room and Our Instructors
up Here, the Fact

That We Have a Standard Form Makes Ate Lot Easier for Folks To Very
Quickly Look ‑‑ Makes

it A Lot Easier for Folks to Look At That Form and Grasp the Content of
What Your Question or

Comment Is. And I Think Much Maybe We Would Like to Go over Some of the
Points of Why

We Have a Standard Fax Form and I\'ll ‑‑ I\'m Going To Go over There and
I Think, Cheryl, You

Make Some Notes. One of the Things We Would like To Have You Do Is to
Print Large, Print

Big. It\'s Easier for Us to Be Able to See Your Question. We Also ‑‑
There Is a Box on the Fax

Form Where We Ask You to Put Your Phone Number.

In Many of Our Training Telecasts, Instructors Will Review Incoming
Faxes During the

Lunch Break, Many Cases Overnight If It\'s a Multi‑day Event, and They
May Be Very Excited

about a Fax Comment and May Actually Want to Call Your Site on the Air
and Do a Follow‑up

and Engage Some of the Viewers from Your Site in a Discussion. So We
Need That Number.

Also We Ask That You Don\'t Include Your Standard Office Fax Form Cover
Sheet. Normally

Every Office Has, You Know, a Cover Sheet with the BLM Logo and a
Picture of a Cactus Or a

Mountain or an Eagle.

That\'s Just Additional Paper That We Have to Get Through Our Fax
Machine and We Really

Don\'t Need That. So Just the Fax Form Itself. Just the Fax. No Pun
Intended. Particularly in the

Minerals and Hazardous Material World We Find That Folks During
Broadcasts Quite Often in

the Field Will ‑‑ They\'ll Want to Sketch out a Little Diagram, a Cross
Section Of a Reserve Pit in

the Oil Field or a Road Construction and Want to Fax That into Our
Instructors.

We Ask in this Case You Use a Plain Blank Piece of Paper. Don\'t Use Is
Fax Form. Those

Lines Will Make That Graphic a Little Harder to See. Cheryl, I Think We
Do Have Some

Samples That Came in During the Break That Folks Have Sent In, Our Pen
and ‑‑ Pencil and

Marker.

to Illustrate Point of Why It\'s Important to Use These Different
Writing Utensils or The Fax

Pen. This First One Was Written in Pencil and You Can See How It\'s
Really Difficult to Read. It

Said Something like \"Elmo Is Cool and Carrying the Audio Is Really
Great,\" I Think That\'s What

it Said. Those Were from Some Folks in The New Mexico State Office.
Thanks for Sending That

In.

The next One Comes to Us From the Lakeview Resource Area In Oregon and
They Say this Is

What a Blue Ink Pen Looks like Via the Fax. You Can See Hopefully on
Your Television Screen

How It\'s a Little Bit More Difficult to Read. Here Is One.

This Says Hello from the Home Office in Kingman, Arizona. We Use the
E‑mail System to

Let People Know and Everyone Has Access to the Internet. Everything Is
Working Great Here.

From Steve in Kingman. That Was Obviously Written with A Nice, Thick
Marker, and it Turned

out Really Well. So Thank You, Steve, for Sending That In.

And If You Can\'t Find the Right Type of Marker That Will Work For Your
Programs, I Use

Something That\'s Called a Fiddle Stick and These Are in Your Office
Supply Store and They

Smell like Fruit Flavors. They\'re Great, Chip.

Yeah, They Do. That Will Set You Free and Spice Up Your Training.

So Look for Those, Fiddle Sticks.

I Think That at this Point in Time We\'ll Go Back Very Quickly To Our
Interactive Center and

Go To Our Screening Room and Take a Look at How a Fax Gets from You To
Us, and Here We

Have Lorraine, Who Is Our Fax Runner Today, and She Takes the Fax and
Brings it into the

Main Control Room There and Gives it to the Producer. That\'s Terry
Lawyer Today. He Has a

Monitor Where He Sees The Phoned Questions. Then She Takes it Through
Some Of Our

Sound‑proof Doors and Brings it out to the Studio and She\'s Got Sort of
a ‑‑ Has to Sir Come

Navigate the Maze of Little Rooms, and She Will Then Bring That Through
the Room That ‑‑

Where We Do Some Sound Recording and Control Our Studio Lights and She
Will Bring it Into

the Sound‑proof Door of the Studio, and It\'s Coming into Us Now, and
Our Floor Manager, Ken

Sparks, Will Then Bring it up on The Set to Tanna. So That\'s Kind of
the Reader\'s Digest

Version of How the Fax Gets to Us.

Now That It\'s Here, Let\'s See What it Says. This Is from Klamath
Falls, Oregon. Do You or

Could You Please Include the Fine Tuning Four Digit Numbers for the
Satellite And

Transponder Channel. We Had Difficult Getting the Signal, and it Would
Have Been Easier with

the Fine Tuning Numbers. Chip, I Bet You Know about That.

Well, I Know about That in General, Tanna. The Issue There Is That
Everybody Has a

Different Receiver on Their Equipment and Those Numbers Will Vary
Depending on the

On‑screen Menus With Their Remote. The Best Thing We Can Do Is Give Them
the Downlink

Frequency and Make Sure They Have That Frequency in Megahertz and That
Should Relate to

One of the Functions in Their Remote. But There Are So Many Different
Types of Satellite

Receivers out There That it Varies Too Widely In the Bureau for Us to Be
Able To Give a

Specify Nick Struction. It Would Be Correct in One Place But Erroneous
Someplace Else.

I Know You Will Give Us More Instructions Here, Chip, but in Klamath
Falls, Oregon, They

Will Bid \$2 for the Lamp.

the Prices Are Going Up. Very Good. Cheryl, I Think You\'ve Got Some
Information in

Terms of Some Other Support That\'s Needed Once The Telecast Is under
Way.

Yeah, Definitely. Once the Program Starts, Your Job Is Not over. That\'s
for Sure. So There

Are Several Things on Page 23 in Your Guidebook That Need to Be Done as
Far as Monitoring

the Program While It\'s Going On. First of All, Just as Simple as That,
Do Monitor the Program

While It\'s Happening and Just Be There and Ready to Provide Support
Relative to Faxing and

Phoning, Monitoring the Vcr and Changing the Tapes as Necessary, Things
like That to Help the

Broadcast Run Successfully.

The next Thing You Should Do Is Assist with Off‑air Activities. There
May Be Some of

Those Break Times Where There Are Exercises Where Maybe You Could Help
Record on a Flip

Chart or Something like That. Or You Might Need to Call the Technical
Assistance for Help If

Something Happens to Go Wrong During the Broadcast and You Lose Your
Signal. The next

Thing Deals with Disruptive Behavior, and Looking At this Picture, Can
You Tell Me What\'s

Disruptive about this Picture? We\'ll Give You a Few Seconds to Look at
It. No, It\'s Not the

Woman Wearing The Lavender Hose. It Is the Coffee Talk in the Back of
the Room. As the

Coordinator, You Need to Be Sure to Watch the Program, Watch the Room,
Be Sure That People

Aren\'t Congregating at The Back of Your Room and Being Distracting to
the People That Are

Watching.

And Finally, Just to Keep People Away or Keep the Room Protected, You
Might Want to Post

a Sign Outside the Door Just to Let People Know Not to Disturb the Room
During the Broadcast

So People Can Be Sure to Stay Focused on What\'s Happening During the
Program. That Covers

Pretty Much What Happens During the Program. Tanna?

I Would like to Remind Everyone That We Are Going over And it Will Be
about 12:45

Phoenix Time, and I Think ‑‑

Mountain Standard Time.

We Had a Good Lesson on That, Chip. We Would like to Now Talk about That
at this Point

We Would like To Turn Our Attention to What Happens after the Telecast
Is Over. In Addition

to Turning off Your Satellite Equipment and Putting Things Away, There
Are Some Important

Things That must Be Completed by Downlink Coordinators after Each
Broadcast, and Cheryl

Once Again Has Some Good Advice about That.

Okay. Just a Few Things That You Need To Be Sure to Take Care of Once
The Broadcast Is

over. One of Them, First, Is Getting The Satellite Roster That All The
People Have Signed at

Your Site and Faxing That Back to the Training Center. That\'s the
Record of Attendance, And it

Will Really Help Us to Be Able to Know How Many People Watched the
Program.

The next Thing Would Be to Distribute and Collect the Program‑specific
Evaluation Forms,

and Those Will Be in the Student Packets You Received Prior to the
Telecast. Another

Evaluation Form Is the Site Evaluation Form, and That Evaluation Form Is
in the Back Of Your

Downlink Guidebook for You to Keep and That\'s Strictly For Use at Your
Site Only. You Don\'t

Need to Send That Back To the Training Center. You Can Just Learn from
That Form and Make

Local Improvements For Your Broadcasts. Chip, What Else Needs to Be Done
To Close Things

off?

Well, I Think, Rewinding the Tapes, Obviously, Setting up for The
Secondary Viewing,

Making Arrangement for Folks Who Missed The Telecast Who Want to Look at
The Tapes.

Undoing All the Technical Arrangements. Things like That Are Important,
Putting Things Away,

Obviously. I Think Another Thing That\'s Important about These
Evaluations and That Feedback

to Us Is That\'s the Only Way That We Find out What\'s Happening out In
the Field.

We Talked Earlier in the Broadcast about the Fact That You\'re Now Doing
Things the

Training Center Used to Do with Traditional Delivery. The Issue Cheryl
Just Talked About on

Disruptive Behavior. We Never Knew That Was an Issue Until We Saw That
in Two or Three

Evaluation Forms from Folks That Were Using Satellite Training Back in
September. The More

That We Know about What\'s Happening out There, the Better That We Can
Help Modify What

We Do to Meet Your Needs. Tanna?

We\'re Sure Learning a Lot This Morning. As We Move into this New Era of
Satellite

Communications in BLM, One of the Big Issues Facing Us Is How to Keep
Everyone Informed

Of NTC\'s Satellite Broadcast Schedule. This Includes Not Only BLM
Employees, but Also

Members of Other Federal Agencies as Well As State and Local Governments
Who Are Involved

in Natural Resources Management. In Many Cases Public Land Users Are
Included in the Target

Audience of BLM Broadcasts.

To Keep up with the Changing Schedule, NTC\'s Internet Home Page Is the
Most Current

Source Of Information. The Home Page Contains Information on NTC
Distance Learning

Telecasts, Other BLM And Department of Interior Broadcasts as Well as
Traditional NTC

Courses. NTC\'s Address on the Worldwide Web Is www.ntc.blm.gov. I Know
That\'s a Mouthful.

But Joining Us Now Is Wayne Winterton, NTC\'s Webmaster. Wayne, Welcome
to Our Show.

Thanks, Tanna. It\'s Nice to Be Here. During The Last Couple of Weeks I
Have Talked to a

Lot of People on the Phone about this Broadcast and It\'s Kind of Fun
Right Now Getting Ready

to Put this Piece On the Air.

We Are Having Fun Here this Morning. I Understand the Home Page Contains
a Lot of

Information That Is of Value to Our Downlink Coordinators. Can You
Explain A Little Bit

about That.

You\'re Right, Tanna. If There Was Ever a Purpose for Which the Internet
Is an Ideal Tool, It\'s

in Providing Access To Time‑sensitive Information.

And While Not Everyone in the Bureau Has Access to the Internet, Our
Registrations for This

Telecast Show That a Very Large Percentage of Our Downlink Coordinators,
in Fact,

Somewhere Over 90%, Do Have Access to the Internet ‑ And The Percentage
of Employees

Having Access to the Internet Is Only Going to Improve.

The Fact Is, the Internet Is Here. It\'s Not Going Away. It\'s Already
Changing the Way Our

Children Do Their Homework, How We Shop for Cars, How We Access Medical
Information

and a Myriad of Other Things. Now We Can Use the Internet, More
Specifically the World Wide

Web, to Make BLM\'s Investment in Its Satellite Network Pay Big
Dividends in Improved

Communications and Cost‑effective Training for the Field.

To Start With, in Order to Navigate Around the Web, You Must Have Access
to the Internet

And a Special Piece of Software Called a Web Browser Installed On Your
Computer. Let\'s Go

To Our Netscape Browser on Our Computer Here, and Take a Look ‑‑

When You Come Up to the NTC Home Page, You Are Going to See an Opening
Menu That

Looks like What You\'re Seeing on Your Screens Right Now. There Are Nine
Items on the Menu,

and First of All I Guess What I Would like to Tell You Is If You\'re a
Novice to Using the Internet

There are Really Only Two Things You Need to Be Aware Of. One Is That
the Internet and

Homepage Is Not Just a Single Page, and Second That Pages are
Electronically Linked Together.

A Homepage Consists of a Lot of Pages That are Hyperlinked or Connected
Together. Take a

Look at Our Homepage. See the Words \"Coming Events\" That I Have the
Pointer Pointing at

Here. That Is a Hyperlink, Hyperlinked Text or Links Are Identified by
The Underlining of That

Word.

On Our Opening Menu We Have Coming Events, Who We Are at the Training
Center, NTC

Staff. If You Want to Look up Someone On the NTC Staff ‑‑ in Fact,
Let\'s Do and That Link

over to That Page Right Now. If You Need to Do Get in Touch With Cheryl
Crender at the

Training Center, You Could Link Over to this Page, Click on the Cs for
Cender and You Would

Bring up That Part of the NTC Directory. On That Directory You Would
Have Access to Her

Telephone Number And If You Wanted to Send Her an E‑mail Message You
Could Do So By

Clicking on the Hyperlinked Text with Her E‑mail Address as I Did Right
There and Say ‑‑ Put

A Subject in like \"Hi There\" and \"This Is a Test.\" By Clicking the
Send Button, You Can Send

Cheryl an E‑mail Message from Your Internet Right Directly to Her Desk,
Her Computer.

For Some Reason it Didn\'t Take Off. I Am Just Going to Close That Out.
To Back up. When

You\'re on the Web, There\'s a Little Button up Near the Upper Left‑hand
Part of Your Screen

That Says \"Back\" and That Will Take You Back to the Previous Screens,
One Screen at A Time.

Of All the Menu Items We Have on The Opening Menu the Two You Are Going
to Be Most

Interested in Are the Ones That Are Labeled Coming Events and Satellite
Information. The

Coming Events Page, We\'re Going to Go to That Page Now, Is a
Chronological Listing. Being

Live Television You Can See We\'re Having a Little Trouble Here Making a
Go of It. It Appears

We\'re Still Hooked up Here. We\'re Going to Cheat Just a Little Bit.
We\'ll Get over to Events a

Little Different Way.

We\'re on the Coming Events Page And I Think it Was Teresa from New
Mexico that Asked,

How Do We Know What Events Are Coming Up? On this Page, we a
Chronological Listing of

Satellite Events for The Rest ‑‑ the Balance of this Calendar Year and
There Will Be More

Events Added to this All The Time.

Take a Look as I Scroll down Here. You Will See Each of the Events Are
Contained in an

Event Box And out to the Left‑hand Side Is An Icon That Will Tell You
Whether It\'s a Satellite

Event Or an Audio Conference or an On‑site Event. Right out from the
Icon it Will Tell You

Whether That Event Is Originating from the National Training Center or
Whether That Event Is

Originating from Another Location.

I Am Going to Scroll down a Little Bit until You See We Have An Event We
Are Publicizing

on The Web Page on April 2nd, 1997, That Is Originating from the Office
of Personnel and

Management in Washington, D.C.. That\'s Important Information for You to
Have Because If

You\'re Bringing That Event into Your Field Office, You Need to Know
Where It\'s Originating

from. If There Is a Problem with That Event, You Will Know It\'s Not
Going to Do Any Good to

Call the Training Center Because the Event is Coming out of Washington,
D.C..

Let Me Back up Here a Little Bit And Scroll Up. When the Events Are Put
on the Page,

Usually There Will Be the Event Box, the Name of the Event, the Date
That the Vent Is Going to

Occur and a Single Contact Name. As More Information Becomes Available ‑
as the Course Is

Designed, Participant Materials May Be Added to the Page, and as Soon as
Chip and the Folks

down Here in the Television Department Have Information Regarding the
Satellite Coordinates,

We Will Add That to The Page.

So, Wayne, Does That Mean That ‑‑ We Won\'t Be Mailing Things to People
Necessarily

Anymore, We Will Be Able to Send ‑‑ or Get ‑‑ Let Them Get the
Information off the Web Site?

That\'s the Hope, to Eventually Get the People So They Can Use the Web
Rather than Having

to Send Stuff out Through The Mail. It\'s a More Efficient, More
Effective Way to Get

Information Out But Only If They Have Access to the Internet.

Wayne, Another Thing, We Had A Question in the First Half of The Program
about Where to

Go to Get Program Information from Other Providers of Satellite
Information. Could You Show

That to Us?

I Sure Can. To Do That I Am Going to Go Back To Our Coming Events Page
and Then to

Our Satellite Information Page. As I Said, the Satellite Information
Page May Be the Single Most

Important Page for You as a Downlink Coordinator Because We Have
Compacted on That Page

All Kinds Of Information Related to Satellite Events. One of Those
Places Is Labeled

Commercial/public Events and by Clicking to That Hyperlink to That Page,
You Will See That

We Have a Listing of Organizations That Host Satellite Events Such As
the American

Management Association, the Federal Training Network and Others ‑‑

I Think We Have an Exercise For Some Folks Related to Some Of These
Other Sources,

Wayne? Yes, We Do. That\'s Exercise Number 6. Cheryl, I Am Going to Let
You Read That since

You Are over There next to It.

Okay. Using the NTC Home Page in the Commercial/Public Broadcast Section
You Need to

Look up the Adult Learning Service Area. You Need to Look at Their
Schedule for Wednesday,

March 19th, from 2:30 to 4:30 pm. Eastern Standard Time and for the
Exercise We Want You to

Tell Us What Is the Title of the Broadcast and What\'s the Cost For
Receiving the Broadcast. And

So That Will Be in Your Post‑broadcast Information for You to Send Back
to Us at the Training

Center.

Okay. Very Good, Cheryl. There\'s Another Area On that Page ‑‑ I Get a
Lot of Questions on

The Telephone that Have to Do With Downloading. You Met Larry Driver
Earlier Today. He\'s

Doing the Closed Captioning. Larry Provides the Closed Captioning Files
to Us at the Training

Center. We Convert Those Files into a Transcript and Make Those
Available to You, and Can

You Find Those on Our Homepage ‑‑ by Going to The Satellite Information
Page And then to the

Download Area. And in That Download Area You Will See a Directory of ‑‑
Items Posted on

that Page and If You Wanted to Pick up One of the NTC Transcripts, You
Find That on The

Directory and Can You Click On That Hyperlink. It Will Take You down to
the Listing of Those

Programs. The Program That We\'re Having Today Will Be Added to this
List as Soon as Larry

Can Provide That Transcript to Us and We Can Prepare it For the Web.

I Believe We Also Have an Exercise for Folks to Do Related To
Transcripts.

It\'s Amazing, Cheryl!

Just Taking a Step Back One Question, this Is Going to Be Question 5 on
Your

Post‑broadcast Materials, Using The NTC Home Page in the Download Area,
Locate the

Transcript Section, Which You Just Saw and Locate the BLM Managers Forum
Transcript From

November, Decompress the File and Access the File with Your Word
Processor. Then the

Question That We Want You to Answer Is, You Know, Who Was the First
Person That the Host

Larry Hamilton Introduced At the Telecast and I Believe They\'ll Find
the Instructions on Doing

That on the Home Page, Right, Wayne?

That\'s Right. The Instructions May Seem a Little Intimidating. You Have
to Download the

Managers Forum Document, and Then Decompress it Before You Can Bring it
up and Read it in

Your Word Processor. Well, When You Go to the Download Area, If You\'ll
Scroll Right down

below Where We Have The Transcripts, You\'ll See We Have a Place Here
Labeled \"How To Use

Pkunzip for Windows 3.1, And by Clicking on That Hyperlink, it Will
Bring up Some Written

Documentation That You Can Print out at Your Computer That Will Tell You
How to Go About

Doing That.

I Believe at this Time Tanna Had Something She Wanted to Mention?

Well, I\'m Not Sure Which Something You Wanted to Mention.

I Think We Wanted to Mention To Folks ‑‑ Give Us a Call for Our Last
Section Here.

Okay. Well, Let Me Just Say This, First. In a Few Minutes We\'ll Be
Starting Our Last

Interactive Segment. If There Is Something You Want To Add to Our
Discussion Today Or If

You Have a Question for Anyone on the Panel, this Would Be a Good Time
to Start Dialing. But

to Test and this Is What He Is Talking About, to Test Your Powers of
Observation, the First

Caller to Tell Us What Is Different about this Panel since We\'ve Come
Back from the Break

Besides the Fact That Wayne Has Joined Us, That Doesn\'t Count, Will Win
this Fabulous

Collectible Item NTC Coffee Mug Purchased at No ‑‑ with No Federal
Funds. This a Personal

Purchase by Somebody Here on the Panel, Whom I Won\'t Mention Just Yet.
Wayne, Moving

along Here, What About Information on Other Sources of Satellite
Programming Our Field

Offices Would Be Interested in Receiving.

A Good Thought Tanna. Let\'s Go Back to the Satellite Information Page
and To Get Other

Broadcasts from Other Sources You Would Hyperlink on the
Commercial/Public Events. I

Would like to Mention to You Quickly about the Link That Is Immediately
below That One, the

Satellite Guide Publications Link. By Clicking on That Hyperlink, it
Will Take You to a Listing

of Guides, Publications, That Are Available Through Keystone, Mind
Extension University,

Satellite Channel News and Others. Chip, You Know More about These.

These Are Some of the Things I Mentioned in Satellite 101. This Is
Information about How

to Hook up to Those Folks and Get Current Information and What\'s On
What Transponder of

What Channel.

There Is Something I Would Like to Mention Before We Get Away from this
and this Is the

BLM Satellite Network Directory. I Am Going to Hyperlink to That Right
Now. We Have a

Directory Organized by States. This Is a Directory of All of Our
Satellite Network Downlink

Coordinators, and to Find a Downlink Coordinator in the State of Idaho,
for Instance, You

Would Link down to That Page And Scroll Through It. We Have an Exercise,
Exercise Number

4, That\'s Related to This, And, Cheryl, Again, We\'ll Use Your eyes‑‑

One of Your Questions ‑‑ Question Number 4, Will Be to Locate the
Satellite Directory And

Check the Names, Spelling And Phone Numbers and E‑mail Addresses for
Accuracy and Provide

Us Corrections So We Have the Accurate People Listed On Our Web Site as
Far as Who We

Contact after the Broadcast.

That\'s Right. You\'ll See We Have a Lot of Holes as We Go down Through
There. Please

Give Us That Information so We Can Fill in the Holes.

Ladies and Gentlemen, Hold Onto Your Seats. We Have a Flash for You, and
We\'re Going to

Put John in Battle Mountain on the Air. John, What Have You Got to Tell
Us?

Caller: Hi, How You Guys Doing? Well, We Were Receiving Your Broadcast
Really Good

Today. The Difference Is Chip\'s Tie.

the Difference Is Chip\'s Tie.

Battle Mountain Wins It. It\'s on its Way. Very Observant. Yes, I Did
Change Ties at the

Break.

and it Actually Matches.

it Actually Matches. We Are Color Coordinating Our Ties with Our Coffee
Mugs. This Is on

its Way to John. Thank You Very Much for the Call. That\'s Great.

Caller: Thank You.

That Didn\'t Take Too Long.

Do We Have Time One for One More Fax Here? Because this One, I Think, Is
Important, to

Anita Hammond or Hummel, Maybe. What Does the Letter after the Satellite
Name Stand for?

For Instance You Have, Chip Here, X: Galaxy 3 and Then You Have the
Letter R. What Does

That Mean?

That Actually, Tanna, Is a Name That\'s Put out by the Folks That Make
the Satellite. It\'s Kind

of like the Nasa Calls Their Space Shuttles Sts 172b. \'It\'s a
Designation That\'s Created by Hughes

or at and T or The Folks Producinging or Manufactured the Satellite, and
Once it Gets a Name

and Licensed By the Fcc, That\'s the Official Handle of What That Is.
But Every Satellite Has a

Technical Name.

Okay. You Don\'t Need to Worry, Anita. It\'s Just the Name. We Do Have
Robin in Ridgecrest,

And Robin, We\'re Going to Put You on the Air. Robin?

Caller: Yeah.

Hi, Robin.

Caller: I Just Wanted to Know If You Guys Are Going to Be Recapping the
Exercises?

\... the Exercises, Robin, Will Be In Some Post‑broadcast Materials That
You Will Receive

and I Believe at Last Count There Were, Help Me Group, Six of Them, and
You\'ll Be Able to

Get Those off the Web Site.

Cheryl, Let Me Take Robin to That Area Real Quickly. On Our Satellite
Information Page

Hit the Download Area, Go Down to Our Menu, and Early this Morning we
Put An Item on the

Menu That Says \"Post‑broadcast Materials Satellite Downlink Coordinator
Training,\" and You

Can You Pull up And Print out from Your Computer The Post‑broadcast
Materials Which

Contists of a Questionnaire to Be Filled out By the Satellite Downlink
Team.

and That\'s the Six Questions We Have Asked.

That\'s the Six Questions. Downlink Site Data.

and That\'s for the Downlink Coordinators Only. That\'s for the
Information about The Site.

and the Training Evaluation Form.

Which We Need from All of You Because It\'s Really Important to Us.

and this Will Also Be Sent to Everyone on Groupwise.

on That Same List You Will See a Hyperlink That Says Registered
Participants. Clicking on

That List Will Give You a Listing of All the People Who Have Registered
for the Training Event

Today Except for Those Registrants That Came in In the Last Two Days. We
Haven\'t Had Time

to Get Those On.

Caller: Okay. Perfect. Thanks.

Thanks a Lot for Calling. Tanna, We Have Some More Faxes In?

We Do Have a Few More Faxes. Eugene Wants to Know. I Don\'t Know If You
Guys Are

Serious about This, but They Want to Know, Why Did You Go Two Hours
Before We Got a

Break?

Well, I Think the Answer to That Was Because of the Murphy\'s Law We
Experienced this

Morning When I Was Starting to Do Satellite 101 and Suddenly in
Responsibilities to Folks in

the Field That Informed Us We Had Audio Problems We Had Backed up And
Repeated That.

Initially this Broadcast Was Scheduled at about Two Hours‑plus and We
Had Our Break At the

Midway Point and What Happened Was We Decided to Go With the Flow and
Just Extend That

First Section. So I Think Normally We Would Not Go Beyond Two Hours
Without a Break.

and You May Have to Do this Some Day, Too. They Also Say: Send Us Some M
& Ms. No

Way. They Will Never Get out this Door. You Don\'t Know this Floor Crew.
Farmington, I Don\'t

Think We\'re Going to Have Time to Do This, But They Would like to Say
‑‑ We Would like to

Try an Experiment With You by Calling You on Our Speakerphone System and
Muting The Tv

at the Same Time to Try To Eliminate the Feedback and Have You Tried
this. Could We Give

this an Answer?

If They Want to Give Us a Quick Call, We\'ll Check with the Producer in
the Booth. Give Us

a Quick Call, Farmington And If We Can Do That Quickly, I Think We Would
Demonstrate

That. We Did See Earlier a Good Example When One of Our Callers Was
Using a Speakerphone

to Hear That. But We Would Be Glad to Help Our Folks in Farmington out.
So ‑‑ Start Dialing.

While They\'re Doing That, I Have a Fax of a Broadcast Announcement That
Someone Sent

In from the Utah State Office. Chip, You Had Mentioned They\'re Doing
Their Own Program,

and Can You Kind of Get a Feel for It. They Have Given a One‑page
Broadcast Announcement

Where They Have Some Information about The Program and the Announcement,
When the Test

Pattern Is Going to Be Happening. So All the Information There on One
Page.

Okay. Farmington, If You Did Hear Me, Go Ahead and Call In. We Are Going
to Try That

Actual Demonstration. Another Fax. This One Is from Tonopah. It\'s for
Wayne Winterton. Our

Office Has Not Been Able to Downlink the Necessary Documents From NTC
Web Page. Our

Office Has Attempted to Save And Print Documents Through Wordperfect
6.0. The Wordperfect

6.0 Response Is File Incompatible. We Are Hung up ‑‑ We\'re Having
Problems Unzipping Files

and We Did a Whole Thing about Unzipping Yesterday. Whoa.

Yes, I Get a Lot of Questions about That on the Phone. I Will Be Happy
to Try to Help You

with That over the Phone, But Also, If You\'ll Go to Our Satellite
Information Page, to The

Download Area, I Have Just Prepared a Document Yesterday And Put it on
There. I Know It\'s a

Little Rough, but it Takes You Through the Steps of Unzipping a File,
What You Need To Have,

the Process That You Take to Unzip the File, and Being Able to Read it
in Your Word Processor.

One Thing That May Be Happening is ‑‑ Our Files Are In WordPerfect 6.0.
and If You Are

Using Something less Than Wordperfect 6.0, You\'re Not Going to Be Able
to Bring Those Files

Up.

So the Trick Is to Definitely Use 6.0?

6.0.

or Call Wayne the Webmaster.

Give Me a Call. I Will Do What I Can to Help You.

We Have Mary in Farmington Who Is Going to Work Withous This Little
Experiment. Mary,

We Have You on the Air.

Caller: Hi.

How Does it Sound?

Pardon Me?

Caller:.

Are You Going to Mute Your Tv Now?

Caller: We Have it on Mute Right Now. How Do You Hear Me?

Hear You Very Loud and Clear. A Little Echoy, at Least in My Earpiece.
It Could Be

Because We Have a Very Good Phone Connection. Talk to Us a Little More.
Any Other

Questions or Comments About Our Show?

Caller: Let Me Check and See If Anybody Else in the Room Has Any
Questions. Doug, Do

You?

Caller: I Think You Have Quite a System Here. It Works Good. We Thought
it Would Be ‑‑

If the Delay Is in the Tell Phone, It\'s A Little Disconcerting, Your
Voices Are a Little Faster than

Your Lips Are Going ‑‑

That\'s That Delay Between the Phone Line and the Satellite. You Bet.

Boy, That Was Loud and Clear, At Least in My Ear.

Thanks for Calling, Guys.

Caller: Doug Was Also Sitting Sort of Far Back from the Tv, But I\'m
Sitting a Little Closer.

So I Don\'t Know ‑‑ We Could Hear You Really Well.

it Works Great on Our End. You Guys Are Loud and Clear.

Caller: the Experiment Works.

Thanks for the Call.

Thank You.

Thanks.

since the Rest of These Faxes Have to Do with How Much Is ‑‑ Who Is
Going to Bid on the

Ugly Lamp, We\'re Going to Move Right Along, and You People That Bid
Less than \$2, You\'re

Just Not With What Ugly Is. Other People Outbid You. In the Few Minutes
Remaining, I Would

like to Ask Our Panelists For Their Closing Thoughts, but Before I Do, I
Would like to Remind

Everyone If We Weren\'t Able to Get to Your Question on The Air Today,
Please Send Us a Fax

and Our Panelists Will Get Back to You. Cheryl, Any Final Words of
Wisdom?

Yes, Tanna, Definitely. It\'s Been a Pleasure Today to Hear from Some of
You and to Get To

Hear Your Feedback on Things Happening at Your Site. I Can\'t Tell You
Enough How We Just

Want this to Be a Positive Educational Experience for Everyone at Your
Site and So Anything

That You Can Take from Today, the Things That You Can Modify or Make
Work for Your Site,

You Know, Please Do What You Can, Because You\'re Really That Partner
with Us Now, and

We Just ‑‑ We Can\'t Do it Without You. So to Keep the Quality up and
Just to Make Sure Things

Get Done, We Just Appreciate What You\'re Doing out There, and We Just
‑‑ If You Have Any

Questions in the Future about Anything, Please Call Us.

I Know this Audience Thanks You. Wayne, Any Final Cybertricks of The
Trade?

I Don\'t Know If It\'s a Cybertrick or Not. We Kind of Look at this
Page, Particularly the One

That Is the Satellite Information Page. We Look at That Page as a Joint
Partnership Page

Between Ourselves and Yourselves. Because it\'s the Page You\'re Going
to Derive a Wealth of

Information From in Helping to Guide the Satellite Activity at Your
Field Location. So, When

You See Something That Isn\'t Quite Right on the Page or You Have
Trouble Getting to the Page

or You Think There\'s Something That Should Be on the Page That\'s Not
There, Give a Call to

Me and by Now You Should Know How to Get in Touch with Me. Give Me a
Call. We\'ll See If

We Can\'t Work it Out. We\'re Really Here to Serve You Folks.

I Understand Why You\'re the Webmaster and I\'m Not. Before You Head
Back to Your

Beloved Control Room, Chip, Do You Have Any Last Thoughts.

Yes, I Do. Think, I Tanna, it Was Really Exciting Talking to Folks in
the Field. It Was a Fun

Experience for Me To Be up Here on the Other Side Of the Camera. I Think
What\'s Exciting Is

the Fact Within the Last Year We Have Managed to Institute a Satellite
Network in BLM. I

Think the Fact like Folks in The Utah State Office Is Using This
Technology for a Utah‑wide

Event, We Are Seeing Washington Office Headquarters Start to Use This.
We Are Very Excited.

I Think the Real Key Is Communication. As Tanna Mentioned at the
Beginning of the Broadcast,

Communicating with Us Before, During and after the Broadcast Is the Best
Way That We Can

Improve the Quality of What We Do. We Also Would Really like to Have Our
Downlink

Coordinators Work with Folks in the Local Offices to Encourage Telephone
Communication.

Using the Phone During the Show Is Really Exciting. I Know a Lot of Our
Instructors Get

Excited about the Live On‑air Calls Compared to the Faxes. Tanna?

Good Advice, Guys. We\'ve Had a Great Panel Today. Well, That\'s about
it for Our Downlink

Coordinator Training And I must Say That If We Have Done Our Job Right
Today, These Last

Few Pieces of Information Should Be Old Hat for You by Now. I Would like
to Remind Our

Downlink Coordinators to Have All Viewers Sign the Attendance Roster and
Fax it to NTC

Immediately after Today\'s Show. All Assignments We Have Given You Today
Are Available on

the NTC Home Page. If You Have Preregistered for This Workshop, You Will
Be Sent All

Post‑broadcast Materials Today on Groupwise. Coordinators Should
Complete the Information

Form for Your Downlink Site. You Should Also Complete the Post‑broadcast
Questionnaire as

Should Any Other Members of Your Downlink Team.

All Viewers Should Complete the Program Evaluation Form. Everyone Should
Follow the

Provided Instructions and E‑mail Or Fax These Materials Back to NTC
Within the next Week.

And, Remember, to Help Your Office Participate in Future NTC Broadcasts,
Keep Using the

BLM Satellite Downlink Guide and Visit the NTC Home Page on the World
Wide Web. Once

Again, NTC\'s Internet Address Is www.ntc.blm.gov.

As You\'ve Seen, Transcripts of This Telecast and Other NTC Broadcasts
Are Available on the

Home Page. I Would Also like to Mention Some Upcoming NTC Satellite
Events. Next

Thursday, March 20th, the Eeo Program Will Conduct a Satellite Workshop
for Managers On

Alternative Dispute Resolution. The Telecast on April 9th Will Discuss
Cost Reimbursement

Systems. As Chip Mentioned, on May 1st, NTC Will Transmit a National
Interagency Workshop

on Implementing Western Riparian Restoration. And a Three‑day Course,
Which Will Provide

an Introduction to Interpretation Will Be Broadcast On May 21st Through
the 23rd. For

Information on These Telecasts, as Well as Other Satellite Courses, Call
the Training Center at

602‑906‑5500 Or Visit the Home Page.

I Would like to Thank Everyone Who Participated in Today\'s Show, Not
Only Here in

Phoenix, But Everyone from Across the Bureau Who Got Involved by Calling
and Faxing in

Questions. It\'s Only Through an Active Partnership Between NTC and
Downlink Coordinators

like You That We Can Continue to Deliver High‑quality Satellite
Training. Training Which Will

Help Our Employees Complete Their Mission Of Managing Our Public Lands
for The

Americans We Serve.