**1.0 INTRODUCTION**

**1.1 Scope**

This Statement of Work (SOW) defines the tasks required for project
management, configuration management, and quality control; temporary
storage; site surveys; installation and site test of previously
purchased systems; removal, refurbishment, configuration, factory test,
re-installation, and site test of previously installed systems;
warranty; engineering enhancements, and training.

Paragraphs in this SOW that are applicable only to Rapid Deployment
Voice Switch (RDVS) are identified by "(RDVS)" at the beginning of the
paragraph. Paragraphs that are applicable only to Enhanced Terminal
Voice Switch (ETVS) are identified by "(ETVS)" at the beginning of the
paragraph. Paragraphs that are applicable only to Digital Voice Recorder
(DVR) are identified by "(DVR)" at the beginning of the paragraph.
Paragraphs without any identifier are applicable to RDVS, ETVS, and DVR.

**2.0 APPLICABLE DOCUMENTS**

**2.1 Document Listing**

NFPA-70 National Electric Code

Northrop Grumman Denro Systems ISO-9001-2000 Recertification with Lloyds
of London on 6 October 2005.

(DVR) Operations and Maintenance Manual, Series 2 DVR2, 080997-001 D

(DVR) Air Traffic User's Guide, DVR2, 081920-001 A

(RDVS) RDVS IIA Enhanced Baseline Factory Acceptance Test (FAT)
Procedures, First Edition, 21 October 1997.

(RDVS) RDVS IIA Factory Acceptance Test Procedures BCU/CSU T1 Operation,
Enhanced Large System Baseline, 7 November 2005.

(RDVS) Enhanced ICSS Model 3080H Operations and Maintenance Manual,
TPM0204400, 12 April 2002

(RDVS) Enhanced ICSS Model 3080F Operations and Maintenance Manual,
TPM9906201, 21 December 1999

(RDVS) Enhanced ICSS Model 3080 Operator Manual, TPM0204100, April 2002

(RDVS) Enhanced ICSS Model 3080 System User Manual, TPM0204200, April
2002

(RDVS) Enhanced ICSS Model 3080H Operations and Maintenance Manual,
Transmission Network Supplement, Seattle, 0810020-901, October 2003

(ETVS) ETVS Specification (FAA-E-2894A)

(ETVS) ETVS Production Acceptance Test Procedures, Revision C, 9 April
2002

(ETVS) ETVS Technical Instruction Book, Volume 1 (TI 6650.53)

(ETVS) Operator Manual for the ETVS

(ETVS) ETVS Supervisor Configuration Terminal (SCT) Users Manual (TI
6650.54A)

**3.0 REQUIREMENTS**

**3.1 Project Management**

The Contractor shall perform project management including planning,
organizing, directing, and controlling all activities necessary to meet
the requirements of this Statement of Work.

The Contractor shall continuously monitor the technical and cost
performance of this contract and of related subcontracts that are under
the Contractor's control. Technical and cost performance monitoring
shall include the monitoring of vendor activities through either the
Contractor or Subcontractor(s). The Contractor shall control all
contract activities including Subcontractor and vendor activities.

The Contractor shall assign a Project Manager who shall have the
responsibility for controlling and coordinating all of the work
performed under this contract. The Contractor shall provide the Project
Manager with the authority and adequate resources to ensure efficient
and timely program execution. The Project Manager shall be the single
focal point in the Contractor's activity for all of the required project
tasks. The Project Manager shall be prepared at all times to present and
discuss the current status of all contract requirements with the
Contracting Officer and the Contracting Officer's Technical
Representative (COTR).

The project management effort shall also include all activities related
to material procurement cycles, inventory management, and the
engineering support and manufacturing support disciplines necessary to
produce line replaceable units (LRUs).

The Contractor shall plan, support, conduct and participate in reviews
at the Contractor's facilities, when requested by the Government.

The Contractor shall participate in a Post-Award Conference at the
Contractor's facilities.

The Contractor shall perform Configuration Management and Quality
Assurance in accordance with the Northrop Grumman Denro Systems
ISO-9001-2000 Recertification with Lloyds of London on 6 October 2005.

As part of the project management effort, The Contractor shall provide a
Personnel Qualification Report that provides documentation on the
qualifications of Contractor training personnel. Revisions shall be
submitted based on changes in employee assignments and additional
education. If the personnel conducting training have previously
conducted the same training under the RDVS IIA or DVR contracts, they do
not need to be included in a Personnel Qualification Report under this
contract. **(CDRL G022)**

**3.2 Temporary Storage**

As ordered by the Government, the Contractor shall provide
month-to-month temporary storage service for RDVS, ETVS, and DVR
systems.

The storage facility shall provide a safe, secure, and suitable
environment for sensitive equipment, including a climate-controlled
space impervious to extreme hot or cold temperatures, rapid temperature
variations, and excessive humidity. The air shall be filtered to protect
against dust particles, or the equipment otherwise dust-protected by
wrapping or containerization. Access to the facility shall be controlled
by an on-site resident manager or routinely patrolled. The facility
shall be adequately insured for liability and loss of contents in the
event of common disasters or theft. The Contractor shall assume total
responsibility and accountability for all equipment while being
transported to the storage facility, while in storage, and while being
transported to the site designated for delivery.

Dates for delivering the systems on-site will be established by the
Government via letter or contract modification. The Contractor shall
remove the system from storage with sufficient time to deliver it
on-site in accordance with the established on-site delivery date.

**3.2.1 Systems Continuing in Storage at Start of Contract Activities**

(RDVS) For RDVS systems that were put in storage under the RDVS IIA
contract, the Contractor shall continue storage under this contract. The
cost of removing these systems from storage and shipping them to site
was included under the RDVS IIA contract.

(DVR) For DVR systems that were put in storage under the DVR contract
and are in storage at the start of DVR activities on this contract, the
Contractor shall continue storage under this contract. The cost of
removing these systems from storage and shipping them to the
installation site was covered under the DVR contract.

**3.2.2 Systems Put in Storage After Start of Contract Activities**

For any RDVS, ETVS, and DVR systems put into storage after the start of
RDVS, ETVS, or DVR activities respectively, the storage effort under
this contract includes putting these systems in storage and removing
them from storage, excluding shipping costs.

The Government plans to use task orders to address shipping arrangements
and cover the shipping costs associated with putting these systems in
storage and shipping them to the installation site.

## 3.3 RDVS and ETVS Site Surveys

### 3.3.1 Site Survey Conduct

(RDVS, ETVS) As ordered by the Government, the Contractor shall conduct
a detailed site survey in conjunction with Government representatives to
determine the system configuration to which the RDVS or ETVS system will
be configured and to determine the preparation requirements of the site.
The Government will provide completed site worksheets at the time of
ordering. This site survey shall begin within 15 days of the
Government\'s order for the site survey.

(RDVS, ETVS) While performing site surveys, Contractor personnel shall
abide by all security provisions of the Federal Aviation Administration
(FAA) locations being visited.

### 3.3.2 Site Survey Report, Site Installation Plan, and SIIATD

(RDVS, ETVS) The Contractor shall deliver a Site Survey Report (SSR) for
each site for which a Contractor site survey has been conducted. The SSR
shall identify key technical information regarding the site specific
aspects of configuration of the system, and modifications required for
power, communication lines or interfaces, cabling, grounding, and
ducting for the RDVS or ETVS system installation. The SSR shall also
identify facility requirements for and modifications necessary to allow
access for installation of cable, conduit, and back room and position
equipment. To support planning, site related activities that are the
responsibility of the Government will be separately identified in the
SSR.

(RDVS) The SSR shall also outline the methods and procedures that will
be implemented during the course of the system installation. The SSR
shall include the completed site survey worksheets containing equipment
ordering information, a complete CLIN list including site spares, and
shall define the system generation functions. The SSR shall also list
the specific tests that are applicable to Factory Acceptance Test (FAT)
and Site Acceptance Test (SAT). **(CDRL B002, Preliminary Submittal)**

(RDVS) This Site Survey Report shall constitute a draft of the Site
Installation Plan (SIP).

(RDVS) The Contractor shall develop and deliver a SIP for each site for
which a Contractor a site survey has been conducted after Government
comments on the SSR have been received. The Site Installation Plan, in
addition to containing all information included in the SSR, shall
include the cable interconnect drawing. The Contractor shall use the
Government approved SIP to configure the system to be delivered. **(CDRL
B002, Final Submittal)**

(ETVS) The SSR shall include the completed site survey worksheets
containing equipment ordering information and a complete recommended
list including site replaceable spares, assemblies, and consumables for
each site configuration. This list shall contain the CLIN No., part
number, national stock number (NSN), item description, and recommended
quantity information. **(CDRL: E03)**

(ETVS) The Contractor shall provide in a site specific Site
Installation, Integration, and Acceptance Test Document (SIIATD),
information regarding equipment delivery, installation, or storage for
the site in question. The Contractor shall provide as an addendum to the
site specific SIIATD a tailored set of test procedures for use during
the site acceptance test. The test procedures shall address the specific
configuration ordered for the site. **(CDRL: E02a)**

**3.4 Deliver, Configure, Install, and Test Systems**

(RDVS) As ordered by the Government, the Contractor shall deliver,
install, configure (if required), integrate, and test RDVS systems at
Government designated sites in accordance with the Government approved
Site Installation Plan.

(ETVS) As ordered by the Government, the Contractor shall deliver,
install, configure (if required), integrate, and test ETVS systems at
Government designated sites in accordance with the Government specific
Site Installation, Integration, and Acceptance Test Document.

(DVR) As ordered by the Government, the Contractor shall deliver,
configure, install, integrate and test DVR systems at Government
designated facilities in accordance with the Government approved On Site
Installation, Integration, & Test Plan (SIITP) and specified system
configuration.

The Contractor shall provide the personnel, equipment, software,
materials, and services including technical and administrative support
required for these efforts. The Contractor shall provide full-time
supervision and direction of its personnel and Subcontractors during all
phases of the installation activity. The Contractor shall assign a site
installation manager to function as the Contractor\'s installation
interface with the Government. The site installation manager shall be
responsible to the Contractor\'s project manager. The site installation
manager shall be responsible for integration, control, and coordination
of all activities at the site.

(RDVS) The site installation manager for RDVS systems shall have
previous experience in installing the RDVS system.

(ETVS) The site installation manager for ETVS systems shall have
previous experience in installing the ETVS system.

(DVR) The site installation manager for DVR systems shall have previous
experience in installing the DVR system.

The Contractor shall be responsible for site installation activities for
all systems. Site installation activities include, but are not limited
to, off-loading, placement, physical installation, configuration, and
electrical installation and cabling, and testing.

The Government plans to use task orders to accomplish this work

### 3.4.1 Packing, Shipping, Off-Loading, and Unpacking, Placement and In-Brief

The Contractor shall be responsible for the packing, shipping,
off-loading, and placement of all system equipment and material from the
Contractor\'s plant or Contractor's storage site to the Government
designated installation sites. Off-loading, moving, unpacking, and
placing equipment in the designated location within the facility shall
be the Contractor\'s responsibility. In no case shall a system be
delivered to a site without a designated Contractor representative
present at the site to accept the system from the shipper.

The Contractor shall conduct an installation in-briefing prior to
initiating installation activities.

(RDVS) For RDVS, the Government will provide facility space for staging
during reconfiguration, installation, integration, and testing in
accordance with the provisions described in RDVS Site Installation Plan.

(ETVS) For ETVS, the Government will provide facility space in
accordance with the provisions described in the site survey report and
the SIIATD.

(DVR) For DVR, space within the facilities will be provided, but may be
very limited for Contractor staging during installation, integration,
and testing.

The Contractor shall remove the packing and shipping materials and other
installation generated materials from the site as directed by the Site
Technical Onsite Representative (TOR), but no later than the conclusion
of Site Acceptance Test.

**3.4.2 Inventory**

Prior to installation, the Contractor shall conduct an inventory to
determine that all equipment has been delivered onsite including system
equipment and cabling, site spares, and any items required to configure
the system in accordance with the RDVS SIP, ETVS SIIATD, or DVR
specified system configuration.

### 3.4.3 Physical Installation

(RDVS, ETVS) The Contractor shall physically connect RDVS or ETVS system
\"back room\" equipment to the Government designated location within the
facility. The Contractor shall supply all mounting hardware and tools
necessary to attach the RDVS or ETVS system to collocated rack
assemblies, facility flooring, or other connection points as identified
in the RDVS Site Installation Plan or ETVS SIIATD. The Contractor shall
be responsible for emplacement of RDVS or ETVS system position equipment
in designated pre‑prepared locations in the facility.

(RDVS, ETVS, DVR) If specific mechanical installation methods for
meeting earthquake requirements are included in the installation task
order, the Contractor shall meet those requirements.

(DVR) The Contractor shall install the DVR rack(s) in the location
determined by the Site TOR on site. This location may be a standalone
environment, adjacent to an existing row of similar equipment racks, or
in between two existing similar equipment racks. If the location is not
standalone, the Contractor shall attach adjacent equipment racks by
using 1/4\" x 20 machine bolts of appropriate length, with hex nuts or
similar fastener, in sufficient quantities to ensure mechanical safety
for personnel working around the equipment rack, if there are existing
bolts holes, or if the local manager authorizes that holes may be
drilled in the existing equipment racks. The Contractor shall use two
1/4\" flat washers and a lock washer on each bolt if appropriate.

(DVR) If the facility floor is wood, the Contractor shall attach the
racks to the floor using 1/4\" lag screws of appropriate length, along
with lock washers and flat washers in a minimum of two of the bolt holes
in the bottom of the equipment rack, in sufficient quantities to ensure
mechanical safety for personnel working around the equipment rack.

(DVR) If the facility floor is concrete, the Contractor shall attach the
racks to the floor using 1/4\" lead caulking anchors and 1/4\" x 20
machine bolts of appropriate length, along with lock washers and flat
washers in a minimum of two of the bolt holes in the bottom of the
equipment rack, in sufficient quantities to ensure mechanical safety for
personnel working around the equipment rack.

(DVR) If the facility has a raised floor, the Contractor shall attach
the racks to the floor in a manner similar to adjacent racks, to ensure
mechanical safety for personnel working around the equipment rack.

(DVR) Connection to other points, such as a wall, cable tray, conduit,
etc. will vary from facility to facility and shall be accomplished in a
manner similar to existing racks, to ensure mechanical safety for
personnel working around the equipment rack.

### 3.4.4 Electrical Installation and Cabling

The Contractor shall provide and install all cabling, wiring,
connectors, and associated hardware within the RDVS, ETVS, and DVR
systems. This requirement includes Contractor furnished electrical
cabling and connectors for all special test equipment. The Contractor
shall supply all tools and test equipment necessary to install and
checkout cabling. The Contractor shall accomplish all electrical work in
accordance with NFPA-70.

**3.4.4.1 Connection to Power**

(RDVS) For RDVS systems, the Government will provide power cabling from
the power source (circuit breaker panel) to the designated RDVS rack
location as specified in the Site Installation Plan and the Contractor
shall connect the power cabling to the RDVS system.

(ETVS) For ETVS systems, the Contractor shall provide power cabling from
the Government provided power source (circuit breaker panel) to the
designated ETVS rack location as specified in the SIIATD and the
Contractor shall connect the power cabling to the ETVS system.

(DVR) For DVR systems, the Contractor shall provide power cabling to
connect to the existing single phase AC branch circuit or receptacle
within the equipment room using appropriately sized insulated copper
wire and a form of mechanical protection such as EMT conduit in a manner
similar to existing.

**3.4.4.2 Connection to Demarcation Point**

(RDVS) For RDVS systems, the Government will provide trunk, radio, and
recorder signal cabling from the FAA demarcation point to the designated
RDVS rack location as specified in the Site Installation Plan. The
Contractor shall connect this signal cabling to the RDVS system.

(ETVS) For ETVS systems, the Contractor shall provide trunk, radio, and
recorder signal cabling from the FAA demarcation point to the designated
ETVS rack location as specified in the SIIATD. The Contractor shall
connect this signal cabling to the ETVS system.

(DVR) For DVR systems, the Contractor shall provide appropriate
multi-conductor cable to interface with the existing demarcation blocks
for voice channels in a manner similar to existing, as specified in the
SIITP. Types of demarcation blocks may include, but are not limited to,
66 blocks, taper pin blocks, mix terminal blocks, JP-1-B blocks, TC
blocks, jack fields, J-boxes, punch down blocks, and christmas tree
blocks.

**3.4.4.3 Connection to Ground**

(RDVS) For RDVS, the Contractor shall provide and install all ground
cables from the RDVS system to FAA ground plates.

(ETVS) For ETVS, the Contractor shall provide and install all ground
cables from the ETVS system to FAA ground plates.

(DVR) For DVR, the Contractor shall provide and install all ground
cables from the DVR system to an existing facility ground plate or
duct(s). The Contractor shall make connections using a pressure type
connector such as a Blackburn LB-70, appropriate split bolt connector or
similar in a manner similar to existing.

**3.4.5 Configuration**

(RDVS, ETVS) If the configuration of the system in the Government
approved RDVS Site Installation Plan or Government approved ETVS SIIATD
is different than the configuration of the system as delivered, the
Contractor shall update the system configuration so that it matches the
RDVS SIP or ETVS SIIATD. The Contractor shall record the updated
configuration data (part number, revision, serial number, location in
system) for use in the site acceptance document. The Contractor shall
record the configuration data (part number, revision, and serial number)
of any parts being removed and shall ship these parts back to the
factory.

**3.4.6 Handling of Failures during Installation and Test**

(RDVS) When LRU failures occur in during the installation and test
activities, the Contractor shall replace the LRU with new one (one that
has never been fielded at a site) from the Additional Lot of Production
Equipment. The Contractor shall return the failed unit to the factory
and shall repair it and then use it to replenish the Additional Lot of
Production Equipment.

(ETVS) When LRU failures occur in during the installation and test
activities, the Contractor shall replace the LRU with new one (one that
has never been fielded at a site). The Contractor shall return the
failed unit to the factory and shall repair it and then use it to
replenish the source of the replacement part. If the failed LRU is under
warranty, the Contractor shall repair or replace it at no cost to the
Government.

(DVR) For DVR systems that were put in storage under the DVR contract
and are in storage at the start of DVR activities on this contract, the
Contractor shall replace failed LRUs using Contractor owned factory
stock. The Contractor shall repair or replace the failed unit at their
own cost.

(DVR) For DVR systems that were not in storage at the start of DVR
activities on this contract, if failures occur, the Contractor shall
notify the Contracting Officer and request direction regarding how to
proceed. The Government plans to use task orders to cover this repair
activity.

**3.4.7 Site Acceptance Test**

**3.4.7.1 Test Conduct**

The Contractor shall conduct the Site Acceptance Test to verify that the
system meets the system functional and performance requirements, to
verify freedom from production defects, to verify continued performance
of production sensitive aspects of the system after shipment and
installation at Government facilities and to inventory and confirm that
the site spares complement is complete and all are in functional order.
The Contractor shall perform a Site Acceptance Test on each system the
Contractor delivers and installs.

(RDVS) The Contractor shall perform the RDVS Site Acceptance Test in
accordance with RDVS IIA Enhanced Baseline Factory Acceptance Test (FAT)
Procedures, including any addendums and the test procedures for BCU/CSU
T1 Operations. The Contractor shall perform all of the test cases
specified in the Site Installation Plan.

(ETVS) The Contractor shall perform the ETVS Site Acceptance Test
Procedures. The Contractor shall perform all of the test cases specified
in the ETVS SIIATD.

(DVR) The Contractor shall perform the DVR Site Acceptance Test in
accordance with the procedures in the SIITP.

The Contractor shall conduct the Site Acceptance Test in the presence of
the Site Technical Onsite Representative (TOR) or designated
representative who will witness all the tests and validate the test
results.

**3.4.7.2 Site Acceptance Test Report**

(RDVS) For each RDVS system installed and tested, the Contractor shall
deliver a Site Acceptance Test Report documenting the results of the
site acceptance test and initial performance settings of the equipment.
This document shall consist of updated configuration load sheets,
cabling diagram for the system as tested, test data sheets, and test
discrepancy reports, presented in a Government approved Contractor
format. If the Site Interconnect Drawing delivered as part of the SIP
has changed as a result of the installation activities, then the
Contractor shall update this drawing and include the updated drawing in
the Site Acceptance Test Report. The Contractor shall also provide a
copy of the Government‑signed Form FAA‑256 in the Site Acceptance Test
Report. (**CDRL C004)**

(ETVS) For each ETVS, the Contractor shall deliver a Site Acceptance
Report (SAR) documenting the results of the site acceptance tests,
discrepancy report(s), initial performance settings of the equipment,
and a copy of the signed FAA Form 256 or DD Form 250. (CDRL E04)

**3.4.7.3 Retest**

Any discrepancies found during the site acceptance test shall compel the
Contractor to determine the reason for the non-compliance and report the
cause of the non-compliance to the Government prior to start of retest.

The Contractor shall take all corrective action necessary to ensure full
compliance with the RDVS, ETVS, or DVR Test Procedures. If the
corrective action is to replace LRU(s), cables or similar items, the
Contractor shall perform the replacement, update the configuration data,
verify correct operation, and request the Site TOR allow retest to
start. If the corrective action is complex or cannot readily be
determined, the Contractor shall notify the Contracting Officer prior to
initiating any further diagnostic work, repair or rework. The Contractor
shall complete all repair or rework prior to retest.

The Government will determine the extent of retest required.

**3.4.8 Manuals**

**3.4.8.1 Standard RDVS Manuals**

(RDVS) For 3080F systems, the Contractor shall deliver 3 copies of the
RDVS 3080F Operations and Maintenance Manual with each system.

(RDVS) For 3080H systems, the Contractor shall deliver 3 copies of the
RDVS 3080H Operations and Maintenance Manual with each system.

(RDVS) The Contractor shall deliver 3 copies of the RDVS Operator's
Manual with each system.

(RDVS) The Contractor shall deliver 3 copies of the RDVS System User
Manual with each system.

(RDVS) For systems that were put in storage under the RDVS IIA contract,
the manuals were provided under that contract shall be delivered with
the system. For other systems, the Government plans to accomplish this
work using task orders.

**3.4.8.2 RDVS O&M Manual Supplements**

(RDVS) As ordered by the Government, the Contractor shall prepare
Operations and Maintenance (O&M) Manual Supplements for the Bridge
Control Units (BCUs) and any Channel Service Units (CSUs) or Fiber Optic
equipment in the system. The O&M Manual Supplement shall be prepared
using the Seattle O&M Manual Supplement previously approved under the
RDVS IIA contract as a template.

(RDVS) The Government plans to use task orders to accomplish this work.

**3.4.8.3 DVR Manuals**

(DVR) For DVR2 systems, The Contractor shall deliver 2 copies of
Operations and Maintenance Manual, Series 2, DVR2 with each system.

(DVR) For DVR2 systems, The Contractor shall deliver 2 copies of Air
Traffic User's Guide, DVR2 with each system.

**3.4.8.4 ETVS Manuals**

(ETVS) For ETVS systems, the Contractor shall deliver 2 copies of the
approved ETVS Technical Instruction Book, Volume 1 (TI 6650.53) with
each system.

(ETVS) For ETVS systems, the Contractor shall deliver one copy of the
approved Operator Manual for the ETVS with the equipment for each
operator/supervisory position.

(ETVS) For ETVS systems, the Contractor shall deliver one set of the
approved ETVS Supervisor Configuration Terminal (SCT) Users Manual (TI
6650.54A) with the equipment for each configuration terminal.

**3.4.9 Acceptance and Outbrief**

The Contractor shall prepare the Form FAA-256 or DD-250 as directed by
the Government.

The Contractor shall conduct an out-briefing prior to departing the
facility to review the installation, action items, and exceptions to be
included on the Form FAA-256 or DD-250.

Acceptance of the system by the Government will occur after successful
completion of site acceptance test. The Site TOR or designated
representative will sign the Form FAA-256 or DD-250.

### 3.4.10 Constraints

### 

The Contractor shall perform all installation, integration, and testing
activities on a non‑interference basis. The Contractor shall make
adequate provisions in Contractor personnel staffing and procedures to
allow for flexible use of the on-site personnel to avoid conflicts with
Government activities at the installation site.

Contractor personnel shall abide by all security provisions of the
Government designated facility.

(RDVS, ETVS) If site personnel request changes outside the scope of the
Government approved RDVS Site Installation Plan or ETVS SIIATD, the
Contractor shall notify the Contracting Officer and shall not make the
changes until directed by the Contracting Officer.

### 3.4.11 Tools and Test Equipment

### 

The Contractor shall provide all tools, test equipment, and test jigs
for all installation, integration, testing, and maintenance activities
on the RDVS, ETVS, and DVR systems during site acceptance.

The Contractor's use of Government furnished tools and test equipment
during the installation, integration, and testing period is prohibited,
unless first approved by the Government.

**3.5 Remove Previously Delivered Systems, Refurbish, Configure, and
Test**

**3.5.1 Removal and Refurbishment**

As ordered by the Government, the Contractor shall remove previously
delivered RDVS, ETVS, and DVR systems and ship them back to the factory
for refurbishment, or to another site as directed by the Government. The
Contractor shall perform an inventory and prepare a packing list
containing all equipment being removed from the site prior to shipment
of that equipment.

As ordered by the Government, the Contractor shall refurbish RDVS, ETVS,
and DVR systems. The refurbishment shall include evaluating whether a
LRU or item can be reasonably restored to near-new condition. The
Contractor shall present the results of this evaluation to the
Contracting Officer. The Contracting Officer will make the final
determination as to which items the Contractor shall restore and repair
and will provide disposition instructions for any items not being
restored.

The Contractor shall restore the items designated for restoration. The
Contractor shall system test all LRUs to ensure they are fully
functional.

The Government plans to use task orders to accomplish this work.

**3.5.2 Configuration**

As ordered by the Government, the Contractor shall configure and
integrate systems in accordance with the Government approved RDVS SIP,
ETVS SIIATD, or DVR specified system configuration.

As ordered by the Government, the Contractor shall produce limited
quantities of LRUs to enable the configuration of RDVS, ETVS, and DVR
systems.

The Government plans to use task orders to accomplish this work.

**3.5.3 Factory Acceptance Test**

**3.5.3.1 Test Conduct**

The Contractor shall conduct the Factory Acceptance Test to verify that
the system is equipped as specified in the Site Installation Plan, to
verify freedom from production defects, and verify continued performance
of production sensitive aspects of the system. The Contractor shall
perform a Factory Acceptance Test on each assembled system prior to
shipping it to the designated site. The Contractor shall notify the
Government at least two working days prior to the start of Factory
Acceptance Test. The Government may require that the tests on a system
be conducted in the presence of a Government designated representative.

As part of the Factory Acceptance Test, the Contractor shall test all
spares for a system to verify freedom from defects, and verify continued
performance of production sensitive aspects of the system.

(RDVS) The Contractor shall perform the RDVS factory acceptance test in
accordance with the RDVS IIA Enhanced Baseline Factory Acceptance Test
(FAT) Procedures and the test procedures for BCU/CSU T1 Operations. The
Contractor shall perform all of the test cases specified in the Site
Installation Plan.

(ETVS) The Contractor shall perform the ETVS Production Acceptance Test
Procedures. The Contractor shall perform all of the test cases specified
in the ETVS SIIATD.

(DVR) The Contractor shall perform the DVR factory acceptance test in
accordance with the procedures in the SIITP.

**3.5.3.2 Factory Acceptance Test Report**

(RDVS) The Contractor shall prepare a Factory Acceptance Test Report for
each system undergoing Factory Acceptance Test. This report shall
consist of configuration sheets for the unit under test, test data
sheets, reports, and test discrepancy reports, presented in a Government
approved Contractor format. **(CDRL C003)**

(ETVS) The Contractor shall prepare a Production Acceptance Test Report
for each system undergoing Production Acceptance Test. This report shall
consist of configuration sheets for the unit under test, test data
sheets, reports, and test discrepancy reports, presented in a Government
approved Contractor format. **(CDRL E05)**

**3.5.3.3 Retest**

Any discrepancies found during the factory acceptance test shall compel
the Contractor to determine the reason for the non-compliance and report
the cause of the non-compliance to the Government prior to start of
retest.

The Contractor shall take all corrective action necessary to ensure full
compliance with the RDVS, ETVS, or DVR Test Procedures. If the
corrective action is to replace LRU(s), cables or similar items, the
Contractor shall perform the replacement, update the configuration data,
verify correct operation, and request the Quality Reliability Officer
(QRO) allow retest to start. If the corrective action is complex or
cannot readily be determined, the Contractor shall notify the
Contracting Officer prior to initiating any further diagnostic work,
repair or rework. The Contractor shall complete all repair or rework
prior to retest.

The Government will determine the extent of retest required.

**3.5.3.4 Factory Acceptance**

For systems delivered to the FAA, the Contractor shall prepare the Form
FAA-256. For systems delivered to the DoD, the Contractor shall prepare
the Form DD-250.

Acceptance of the system by the Government will occur after successful
completion of factory acceptance test. The designated Government
representative will sign the Form FAA-256 or DD-250.

After acceptance, the Contractor shall pack and ship these systems to
site or storage as directed by the Government.

**3.6 Warranty**

(DVR) For new production equipment (not refurbished equipment), the
Contractor shall provide a one-year warranty that commences upon the
Government's acceptance of each DVR system, including ancillary
equipment, at the final destination following installation and site
acceptance test of the system. The Contractor shall repair or replace
all hardware, software and firmware furnished under this contract that
fails or become defective without charge to the Government. LRUs shall
be replaced or repaired to restore them to a serviceable operating
condition meeting the original performance specifications. All repaired
LRUs shall successfully undergo a system level test prior to shipment.

(ETVS) For new production equipment (not refurbished equipment), the
Contractor shall repair or replace, at no cost to the Government, all
hardware, software, and firmware components that are found to be
defective or become inoperative during the first twelve (12) months
after the Government acceptance of each item. Each replacement item
shall meet the requirements of the ETVS specification, FAA-E-2894A.

**3.6.1 Turnaround Time Requirements**

(DVR) The Contractor shall provide warranty services that meet the
following turnaround times as specified by the Government for each
order:

> a\) For Priority 1 (Emergency replacement), the Contractor shall ship
> serviceable LRUs to the FAA site within 24 hours, after receipt of a
> request from the FAA Logistics Center official designated in writing.
>
> b\) For Priority 2 replacement, the Contractor shall ship serviceable
> LRUs to the FAA site within 48 hours, after receipt of a request from
> the FAA Logistics Center official designated in writing.
>
> c\) For Priority 5 (Routine Repair), the Contractor shall ship the
> serviceable LRUs to the FAA site within eight (8) working days after
> receipt of a request from the FAA Logistics Center official designated
> in writing.

**3.7 Engineering Enhancements**

As ordered by the Government, The Contractor shall develop**,** design
and test engineering enhancements or other modifications to system
hardware, firmware, or software. These efforts shall include the
development of any and all changes or additions to system documentation.
The Contractor shall prepare Engineering Change Proposals (ECPs)
documenting these changes. The Contractor shall present the ECPs to the
Government for approval.

As ordered by the Government, the Contractor shall incorporate approved
ECPs into systems in storage or systems being installed under this
contact.

The Government plans to use task orders to accomplish this work.

**3.8 Training**

**3.8.1 DVR Course Conduct**

(DVR) As ordered by the Government, the Contractor shall conduct the
approved Operation and Maintenance Course for DVR1 systems using the FAA
Academy approved DVR1 Training Materials. The Operation and Maintenance
Training shall be conducted upon completion of the installation, during
the same week as the installation.

(DVR) As ordered by the Government, the Contractor shall conduct the FAA
Academy approved DVR2 Operations Course. The Operation Training shall be
conducted upon completion of the installation, during the same week as
the installation.

(DVR) As ordered by the Government, the Contractor shall conduct the FAA
Academy approved DVR2 Maintenance Course. The Maintenance Training shall
be conducted upon completion of the installation, during the same week
as the installation.

(DVR) No more than 6 students will be included per class at each site.

(DVR) The Contractor shall use all the previously approved DVR Training
Materials and documentation.

(DVR) All previously approved Student Materials, Achievement Tests,
Student Critique Sheets, End of Course Evaluation Questionnaires, Class
Rosters and Certificates of Training shall be provided or administered
by the Contractor.

(DVR) The Government plans to use task orders to accomplish this work

**3.8.3 RDVS BCU Training**

(RDVS) As ordered by the Government, the Contractor shall prepare site
specific Bridge Controller training material using the training material
previously approved under the RDVS IIA contract as a template.

(RDVS) As ordered by the Government, the Contractor shall conduct BCU
training onsite. All Student Materials, Student Critique Sheets, End of
Course Evaluation Questionnaires, Class Rosters and Certificates of
Training shall be provided or administered by the Contractor.

(RDVS) The Government plans to use task orders to accomplish this work.

**3.9 Task Orders**

The Contractor shall, as ordered by the Government, provide technical
personnel and the necessary materials to perform a variety of tasks at
the Contractor's plant, field sites, or other locations as directed by
the Government. The tasks shall include, but are not limited to:

> a\. Performing all of the activities specifically identified in this
> SOW as being accomplished by task order;
>
> b\. Providing assistance during the cutover to operational service of
> any system;
>
> c\. Conducting special training which the Contractor is qualified to
> provide;
>
> d\. Moving, modifying, and relocating equipment at field sites;
>
> e\. Providing technical personnel and support during meetings at field
> sites and other Government designated locations;
>
> f\. Providing on site troubleshooting of system failures or
> performance and/or functional anomalies;
>
> g\. Providing in-depth engineering analysis and assessments of
> hardware, software and documentation problems dealing with
> supportability, maintainability, reliability, performance and
> operation of the supported equipment.

For all task orders, the Contractor's personnel being provided shall
have experience on the Contractor's RDVS IIA, ETVS, or DVR equipment and
shall have knowledge of the system's hardware, software, firmware and
functional and performance features sufficient to perform the assigned
task(s).

The Contractor shall prepare and deliver a letter type task order report
for each task order after it is completed. Specific items to be included
in the report, in addition to those required by CDRL J001, will be
specified by the Government in the task order Statement of Work. (**CDRL
J001**)