##### Safety Attribute Inspection (SAI) Data Collection Tool

###### 3.1.1 Passenger Handling (OP)

# 

# ELEMENT SUMMARY INFORMATION

**Purpose of this Element** (certificate holder's responsibility):

+-----------------------------------------------------------------------+
| -   To provide a safe environment during passenger handling           |
|     operations.                                                       |
+-----------------------------------------------------------------------+

**Objective** (FAA oversight):

+-----------------------------------------------------------------------+
| -   To determine if the certificate holder\'s Passenger Handling      |
|     process meets all applicable requirements of Title 14 of the Code |
|     of Federal Regulations (14 CFR) and FAA policies.                 |
|                                                                       |
| -   To determine if the certificate holder\'s Passenger Handling      |
|     process incorporates the safety attributes.                       |
|                                                                       |
| -   To identify any shortfalls in the certificate holder\'s Passenger |
|     Handling process.                                                 |
+-----------------------------------------------------------------------+

**Specific Instructions**:

+-----------------------------------------------------------------------+
| -   Intentionally left blank                                          |
+-----------------------------------------------------------------------+

# 

# SUPPLEMENTAL INFORMATION

**Specific Regulatory Requirements (SRRs)**:

+-----------------------------------------------------------------------+
| -   SRRs:                                                             |
+=======================================================================+
| > 119.43(b)                                                           |
| >                                                                     |
| > 119.43(b)(1)                                                        |
| >                                                                     |
| > 119.43(b)(2)                                                        |
| >                                                                     |
| > 119.43(c)                                                           |
| >                                                                     |
| > 121.135(a)(1)                                                       |
| >                                                                     |
| > 121.135(b)(1)                                                       |
| >                                                                     |
| > 121.135(b)(2)                                                       |
| >                                                                     |
| > 121.135(b)(3)                                                       |
| >                                                                     |
| > 121.306(a)                                                          |
| >                                                                     |
| > 121.311(a)                                                          |
| >                                                                     |
| > 121.311(a)(1)                                                       |
| >                                                                     |
| > 121.311(a)(2)                                                       |
| >                                                                     |
| > 121.311(b)                                                          |
| >                                                                     |
| > 121.311(b)(1)                                                       |
| >                                                                     |
| > 121.311(b)(2)(i)                                                    |
| >                                                                     |
| > 121.311(b)(2)(ii)                                                   |
| >                                                                     |
| > 121.311(b)(2)(ii)(A)                                                |
| >                                                                     |
| > 121.311(b)(2)(ii)(B)                                                |
| >                                                                     |
| > 121.311(b)(2)(ii)(B)(1)                                             |
| >                                                                     |
| > 121.311(b)(2)(ii)(B)(2)                                             |
| >                                                                     |
| > 121.311(b)(2)(ii)(C)                                                |
| >                                                                     |
| > 121.311(b)(2)(ii)(D)                                                |
| >                                                                     |
| > 121.311(b)(2)(iii)                                                  |
| >                                                                     |
| > 121.311(b)(2)(iii)(A)                                               |
| >                                                                     |
| > 121.311(b)(2)(iii)(B)                                               |
| >                                                                     |
| > 121.311(b)(2)(iii)(C)                                               |
| >                                                                     |
| > 121.311(c)(1)                                                       |
| >                                                                     |
| > 121.311(c)(2)(i)                                                    |
| >                                                                     |
| > 121.311(c)(2)(ii)                                                   |
| >                                                                     |
| > 121.311(c)(2)(iii)                                                  |
| >                                                                     |
| > 121.311(c)(2)(iv)                                                   |
| >                                                                     |
| > 121.311(c)(3)                                                       |
| >                                                                     |
| > 121.311(e)                                                          |
| >                                                                     |
| > 121.311(e)(3)                                                       |
| >                                                                     |
| > 121.311(f)                                                          |
| >                                                                     |
| > 121.311(h)                                                          |
| >                                                                     |
| > 121.311(i)                                                          |
| >                                                                     |
| > 121.317(a)                                                          |
| >                                                                     |
| > 121.317(b)                                                          |
| >                                                                     |
| > 121.317(c)                                                          |
| >                                                                     |
| > 121.317(d)                                                          |
| >                                                                     |
| > 121.317(e)                                                          |
| >                                                                     |
| > 121.317(f)                                                          |
| >                                                                     |
| > 121.317(g)                                                          |
| >                                                                     |
| > 121.317(g)(1)                                                       |
| >                                                                     |
| > 121.317(g)(2)                                                       |
| >                                                                     |
| > 121.317(h)                                                          |
| >                                                                     |
| > 121.317(i)                                                          |
| >                                                                     |
| > 121.317(j)                                                          |
| >                                                                     |
| > 121.317(k)                                                          |
| >                                                                     |
| > 121.317(l)                                                          |
| >                                                                     |
| > 121.327(c)                                                          |
| >                                                                     |
| > 121.329(c)                                                          |
| >                                                                     |
| > 121.331(c)                                                          |
| >                                                                     |
| > 121.333(e)                                                          |
| >                                                                     |
| > 121.340(a)                                                          |
| >                                                                     |
| > 121.547(a)                                                          |
| >                                                                     |
| > 121.547(a)(1)                                                       |
| >                                                                     |
| > 121.547(a)(2)                                                       |
| >                                                                     |
| > 121.547(a)(3)(i)                                                    |
| >                                                                     |
| > 121.547(a)(3)(ii)(A)                                                |
| >                                                                     |
| > 121.547(a)(3)(ii)(B)                                                |
| >                                                                     |
| > 121.547(a)(3)(ii)(C)                                                |
| >                                                                     |
| > 121.547(a)(4)                                                       |
| >                                                                     |
| > 121.547(b)                                                          |
| >                                                                     |
| > 121.547(c)                                                          |
| >                                                                     |
| > 121.547(c)(1)                                                       |
| >                                                                     |
| > 121.547(c)(2)                                                       |
| >                                                                     |
| > 121.547(c)(3)                                                       |
| >                                                                     |
| > 121.547(c)(4)                                                       |
| >                                                                     |
| > 121.547(c)(5)                                                       |
| >                                                                     |
| > 121.547(c)(6)                                                       |
| >                                                                     |
| > 121.548                                                             |
| >                                                                     |
| > 121.548a                                                            |
| >                                                                     |
| > 121.550                                                             |
| >                                                                     |
| > 121.571(a)                                                          |
| >                                                                     |
| > 121.571(a)(1)(i)                                                    |
| >                                                                     |
| > 121.571(a)(1)(ii)                                                   |
| >                                                                     |
| > 121.571(a)(1)(iii)                                                  |
| >                                                                     |
| > 121.571(a)(1)(iv)                                                   |
| >                                                                     |
| > 121.571(a)(1)(v)(A)                                                 |
| >                                                                     |
| > 121.571(a)(1)(v)(B)                                                 |
| >                                                                     |
| > 121.571(a)(1)(v)(C)                                                 |
| >                                                                     |
| > 121.571(a)(1)(v)(D)                                                 |
| >                                                                     |
| > 121.571(a)(2)                                                       |
| >                                                                     |
| > 121.571(a)(3)                                                       |
| >                                                                     |
| > 121.571(a)(4)                                                       |
| >                                                                     |
| > 121.571(b)                                                          |
| >                                                                     |
| > 121.571(c)                                                          |
| >                                                                     |
| > 121.573(a)                                                          |
| >                                                                     |
| > 121.573(b)                                                          |
| >                                                                     |
| > 121.573(c)                                                          |
| >                                                                     |
| > 121.573(d)                                                          |
| >                                                                     |
| > 121.574(a)                                                          |
| >                                                                     |
| > 121.574(a)(1)(i)                                                    |
| >                                                                     |
| > 121.574(a)(1)(ii)                                                   |
| >                                                                     |
| > 121.574(a)(1)(iii)                                                  |
| >                                                                     |
| > 121.574(a)(1)(iv)                                                   |
| >                                                                     |
| > 121.574(a)(1)(v)                                                    |
| >                                                                     |
| > 121.574(a)(1)(vi)                                                   |
| >                                                                     |
| > 121.574(a)(1)(vii)                                                  |
| >                                                                     |
| > 121.574(a)(2)                                                       |
| >                                                                     |
| > 121.574(a)(3)(i)                                                    |
| >                                                                     |
| > 121.574(a)(3)(ii)                                                   |
| >                                                                     |
| > 121.574(a)(4)                                                       |
| >                                                                     |
| > 121.574(a)(5)                                                       |
| >                                                                     |
| > 121.574(a)(6)                                                       |
| >                                                                     |
| > 121.574(a)(7)                                                       |
| >                                                                     |
| > 121.574(b)                                                          |
| >                                                                     |
| > 121.574(c)                                                          |
| >                                                                     |
| > 121.575(a)                                                          |
| >                                                                     |
| > 121.575(b)                                                          |
| >                                                                     |
| > 121.575(b)(1)                                                       |
| >                                                                     |
| > 121.575(b)(2)                                                       |
| >                                                                     |
| > 121.575(b)(3)                                                       |
| >                                                                     |
| > 121.575(c)                                                          |
| >                                                                     |
| > 121.575(d)                                                          |
| >                                                                     |
| > 121.583(a)                                                          |
| >                                                                     |
| > 121.583(c)                                                          |
| >                                                                     |
| > 121.583(d)                                                          |
| >                                                                     |
| > 121.583(e)                                                          |
| >                                                                     |
| > 121.586(a)                                                          |
| >                                                                     |
| > 121.586(b)                                                          |
| >                                                                     |
| > 121.586(c)                                                          |
| >                                                                     |
| > 121.586(d)                                                          |
| >                                                                     |
| > A.048b                                                              |
| >                                                                     |
| > A.048c(1)                                                           |
| >                                                                     |
| > A.522f                                                              |
| >                                                                     |
| > A.522i                                                              |
| >                                                                     |
| > A.522i(1)                                                           |
| >                                                                     |
| > A.522i(2)                                                           |
| >                                                                     |
| > A.522i(3)                                                           |
| >                                                                     |
| > A.522i(4)                                                           |
| >                                                                     |
| > A.522i(5)                                                           |
| >                                                                     |
| > A.522j(1)                                                           |
| >                                                                     |
| > A.522j(2)                                                           |
| >                                                                     |
| > A.522j(2)(a)                                                        |
| >                                                                     |
| > A.522j(2)(b)                                                        |
| >                                                                     |
| > A.522j(2)(c)                                                        |
| >                                                                     |
| > A.522j(2)(d)                                                        |
| >                                                                     |
| > A.522j(4)(a)                                                        |
| >                                                                     |
| > SFAR 106.3(a)(1)                                                    |
| >                                                                     |
| > SFAR 106.3(a)(2)                                                    |
| >                                                                     |
| > SFAR 106.3(a)(3)(i)                                                 |
| >                                                                     |
| > SFAR 106.3(a)(3)(ii)                                                |
| >                                                                     |
| > SFAR 106.3(a)(4)                                                    |
| >                                                                     |
| > SFAR 106.3(a)(5)                                                    |
| >                                                                     |
| > SFAR 106.3(a)(6)                                                    |
| >                                                                     |
| > SFAR 106.3(b)(1)                                                    |
| >                                                                     |
| > SFAR 106.3(b)(2)                                                    |
| >                                                                     |
| > SFAR 106.3(b)(3)(i)                                                 |
| >                                                                     |
| > SFAR 106.3(b)(3)(ii)                                                |
| >                                                                     |
| > SFAR 106.3(b)(3)(iii)                                               |
| >                                                                     |
| > SFAR 106.3(b)(4)                                                    |
| >                                                                     |
| > SFAR 106.3(b)(5)                                                    |
| >                                                                     |
| > SFAR 106.3(b)(6)                                                    |
+-----------------------------------------------------------------------+

**Related CFRs & FAA Policy/Guidance**:

+-----------------------------------------------------------------------+
| -   Related CFRs:                                                     |
+=======================================================================+
| > Intentionally left blank                                            |
+-----------------------------------------------------------------------+

+-----------------------------------------------------------------------+
| -   FAA Policy/Guidance:                                              |
+=======================================================================+
| > FAA Order 8900.1, Volume 3, Chapter 23, Section 4                   |
| >                                                                     |
| > FAA Order 8900.1, Volume 3, Chapter 23, Section 5                   |
| >                                                                     |
| > FAA Order 8900.1, Volume 3, Chapter 23, Section 6                   |
| >                                                                     |
| > FAA Order 8900.1, Volume 3, Chapter 33, Section 6                   |
| >                                                                     |
| > FAA Order 8900.1, Volume 14, Chapter 2, Section 1                   |
| >                                                                     |
| > AC 91-62A                                                           |
| >                                                                     |
| > AC 91-69A                                                           |
| >                                                                     |
| > AC 120-32                                                           |
| >                                                                     |
| > AC 120-87A                                                          |
| >                                                                     |
| > AC 121-24C                                                          |
| >                                                                     |
| > AC 121-35                                                           |
| >                                                                     |
| > AC 121-36                                                           |
+-----------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
| * |                                                                   |
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+---+-------------------------------------------------------------------+
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+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
| 1 | Review the information listed in the Supplemental Information     |
| \ | section of this DCT.                                              |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Review the duties and responsibilities for management and other   |
| \ | personnel identified by the certificate holder who accomplish the |
| . | Passenger Handling process.                                       |
+---+-------------------------------------------------------------------+
| 3 | Review the certificate holder's Passenger Handling process to     |
| \ | ensure it contains policies, procedures, instructions and         |
| . | information necessary for personnel to perform their duties and   |
|   | responsibilities with a high degree of safety.                    |
+---+-------------------------------------------------------------------+

+----+-----------------------------------------------------+----------+
| #  |                                                     |          |
| #  |                                                     |          |
| Qu |                                                     |          |
| es |                                                     |          |
| ti |                                                     |          |
| on |                                                     |          |
| s  |                                                     |          |
+----+-----------------------------------------------------+----------+
|    | To meet this objective, the inspector must answer   |          |
|    | the following questions:                            |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   |          |
| \. | process meet the specific regulatory and FAA policy |          |
|    | requirements:                                       |          |
+----+-----------------------------------------------------+----------+
| 1. | Does the certificate holder\'s manual contain       |          |
| 1. | procedures to ensure that all passengers are orally |          |
|    | briefed by the appropriate crewmember before each   |          |
|    | takeoff on the:                                     |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has procedures to insure that all passengers |          |
|    | are orally briefed by a responsible crewmember and  |          |
|    | that those procedures are describe in its manual.   |          |
|    |                                                     |          |
|    | *Sources:* 121.571(c)                               |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 2\. Check that the Certificate Holder\'s manual     |          |
|    | system has procedures describing how oral briefings |          |
|    | will be conducted.                                  |          |
|    |                                                     |          |
|    | *Sources:* 121.571(c)                               |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1  | Smoking requirements identified in 14 CFR part 121, | Yes      |
| .1 | section 121.571(a)(1)(i)? **     **                 |          |
| .1 |                                                     | No,      |
|    | SRRs: 121.571(a)(1)(i); 121.571(c)                  | Explain  |
|    |                                                     |          |
|    | *Related Design JTIs:*                              | Not      |
|    |                                                     | Ap       |
|    | 1\. Check that the Certificate Holder\'s manual     | plicable |
|    | contains procedures how before each takeoff,        |          |
|    | passengers shall be orally briefed and the briefing |          |
|    | will include a statement that passengers shall      |          |
|    | comply with Federal Aviation Regulations and        |          |
|    | crewmember instructions regarding compliance with   |          |
|    | the following: Lighted passenger information signs, |          |
|    | Posted Placards, Keeping seatbelts fastened while   |          |
|    | the \"Fasten Seatbelt\" sign is lighted, No smoking |          |
|    | in any lavatory, Areas designated for safety        |          |
|    | purposes as No Smoking areas, No smoking while the  |          |
|    | No Smoking sign is lighted or No Smoking placards   |          |
|    | are posted, No tampering with, disabling or         |          |
|    | destroying any smoke detector installed in any      |          |
|    | airplane lavatory, and When, where, and under what  |          |
|    | conditions smoking is prohibited.                   |          |
|    |                                                     |          |
|    | *Sources:* 121.571(a)(1)(i); 121.571(a)(1)(iii);    |          |
|    | 121.571(c)                                          |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1  | Location of emergency exits? **     **              | Yes      |
| .1 |                                                     |          |
| .2 | SRRs: 121.571(a)(1)(ii); 121.571(c)                 | No,      |
|    |                                                     | Explain  |
|    | *Related Design JTIs:*                              |          |
|    |                                                     | Not      |
|    | 1\. Check that the Certificate Holder\'s manual     | Ap       |
|    | contains procedures to orally brief passengers      | plicable |
|    | before each takeoff on the location of emergency    |          |
|    | exits.                                              |          |
|    |                                                     |          |
|    | *Sources:* 121.571(a)(1)(ii); 121.571(c)            |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1  | Use of safety belts and other instructions as       | Yes      |
| .1 | required by 14 CFR part 121, section                |          |
| .3 | 121.571(a)(1)(iii)? **     **                       | No,      |
|    |                                                     | Explain  |
|    | SRRs: 121.571(a)(1)(iii); 121.571(c)                |          |
|    |                                                     | Not      |
|    | *Related Design JTIs:*                              | Ap       |
|    |                                                     | plicable |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to advise passengers in the preflight     |          |
|    | briefing that passengers should to keep their       |          |
|    | seatbelts fastened in flight except when leaving    |          |
|    | their seats.                                        |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.571(a)(1)(iii);       |          |
|    | 121.571(c)                                          |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 2\. Check that the Certificate Holder\'s manual     |          |
|    | contains procedures how before each takeoff,        |          |
|    | passengers shall be orally briefed and the briefing |          |
|    | will include a statement that passengers shall      |          |
|    | comply with Federal Aviation Regulations and        |          |
|    | crewmember instructions regarding compliance with   |          |
|    | the following: Lighted passenger information signs, |          |
|    | Posted Placards, Keeping seatbelts fastened while   |          |
|    | the \"Fasten Seatbelt\" sign is lighted, No smoking |          |
|    | in any lavatory, Areas designated for safety        |          |
|    | purposes as No Smoking areas, No smoking while the  |          |
|    | No Smoking sign is lighted or No Smoking placards   |          |
|    | are posted, No tampering with, disabling or         |          |
|    | destroying any smoke detector installed in any      |          |
|    | airplane lavatory, and When, where, and under what  |          |
|    | conditions smoking is prohibited.                   |          |
|    |                                                     |          |
|    | *Sources:* 121.571(a)(1)(i); 121.571(a)(1)(iii);    |          |
|    | 121.571(c)                                          |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 3\. Check that the Certificate Holder\'s manual     |          |
|    | contains procedures to before each takeoff, orally  |          |
|    | brief each passenger on the use of seatbelts,       |          |
|    | instructions on how to fasten and unfasten, when,   |          |
|    | where and under what conditions the safety belt     |          |
|    | must be fastened.                                   |          |
|    |                                                     |          |
|    | *Sources:* 121.571(a)(1)(iii); 121.571(c)           |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 4\. Check that the Certificate Holder\'s manual     |          |
|    | contains procedures to include in passenger         |          |
|    | briefings a statement that the Federal Aviation     |          |
|    | Regulations require passenger compliance with       |          |
|    | lighted passenger information signs and crewmember  |          |
|    | instructions concerning the use of safety belts.    |          |
|    |                                                     |          |
|    | *Sources:* 121.571(a)(1)(iii); 121.571(c)           |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1  | Location and use of any required emergency          | Yes      |
| .1 | flotation means? **     **                          |          |
| .4 |                                                     | No,      |
|    | SRRs: 121.571(a)(1)(iv); 121.571(c)                 | Explain  |
|    |                                                     |          |
|    | *Related Design JTIs:*                              | Not      |
|    |                                                     | Ap       |
|    | 1\. Check that the Certificate Holder\'s manual     | plicable |
|    | system has procedures to orally brief each          |          |
|    | passenger before each takeoff, on the location and  |          |
|    | use of any required emergency flotation means.      |          |
|    |                                                     |          |
|    | *Sources:* 121.571(a)(1)(iv); 121.571(c)            |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1. | Does the certificate holder\'s manual contain       | Yes      |
| 2. | procedures to ensure that, on operations that do    |          |
|    | not use a flight attendant, all passengers are      | No,      |
|    | orally briefed by the appropriate crewmember before | Explain  |
|    | each takeoff on the information required by 14 CFR  |          |
|    | part 121, section 121.571(a)(1)(v)(A-D)? **     **  | Not      |
|    |                                                     | Ap       |
|    | SRRs: 121.571(a)(1)(v)(A); 121.571(a)(1)(v)(B);     | plicable |
|    | 121.571(a)(1)(v)(C); 121.571(a)(1)(v)(D);           |          |
|    | 121.571(c)                                          |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has procedures to insure that all passengers |          |
|    | are orally briefed by a responsible crewmember and  |          |
|    | that those procedures are describe in its manual.   |          |
|    |                                                     |          |
|    | *Sources:* 121.571(c)                               |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 2\. Check that the Certificate Holder\'s manual     |          |
|    | contains procedures to orally brief each passenger, |          |
|    | before each takeoff, on operations that do not use  |          |
|    | flight attendants, on the placement of seatbacks in |          |
|    | an upright position before takeoff and landing.     |          |
|    |                                                     |          |
|    | *Sources:* 121.571(a)(1)(v)(A); 121.571(c)          |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 3\. Check that the Certificate Holder\'s manual     |          |
|    | system has procedures to brief each passenger,      |          |
|    | before each takeoff, on operations that do not use  |          |
|    | flight attendants, on the location of survival      |          |
|    | equipment.                                          |          |
|    |                                                     |          |
|    | *Sources:* 121.571(a)(1)(v)(B); 121.571(c)          |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 4\. Check that the Certificate Holder\'s manual     |          |
|    | system contains a procedure that before each        |          |
|    | takeoff, on operations that do not use flight       |          |
|    | attendants and on flights which operate above       |          |
|    | 12,000 MSL, each passenger is briefed on the normal |          |
|    | and emergency use of oxygen.                        |          |
|    |                                                     |          |
|    | *Sources:* 121.571(a)(1)(v)(C); 121.571(c)          |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 5\. Check that the Certificate Holder\'s manual     |          |
|    | system has procedures to before each takeoff, on    |          |
|    | operations that do not use flight attendants,       |          |
|    | orally brief each passenger on the location and     |          |
|    | operation of fire extinguisher.                     |          |
|    |                                                     |          |
|    | *Sources:* 121.571(a)(1)(v)(D); 121.571(c)          |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 6\. Check that the Certificate Holder\'s manual     |          |
|    | system has procedures describing how oral briefings |          |
|    | will be conducted.                                  |          |
|    |                                                     |          |
|    | *Sources:* 121.571(c)                               |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1. | Does the certificate holder\'s manual contain       | Yes      |
| 3. | procedures to ensure that after each takeoff all    |          |
|    | passengers are orally briefed by the appropriate    | No,      |
|    | crewmember, immediately before or immediately after | Explain  |
|    | turning the seatbelt sign off, that passengers      |          |
|    | should keep their seatbelts fastened, while seated, | Not      |
|    | even when the seatbelt sign is off? **     **       | Ap       |
|    |                                                     | plicable |
|    | SRRs: 121.571(a)(2); 121.571(c)                     |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has procedures to insure that all passengers |          |
|    | are orally briefed by a responsible crewmember and  |          |
|    | that those procedures are describe in its manual.   |          |
|    |                                                     |          |
|    | *Sources:* 121.571(c)                               |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 2\. Check that the Certificate Holder\'s manual     |          |
|    | contains procedures to, after each takeoff,         |          |
|    | immediately before or immediately after turning the |          |
|    | seat belt sign off, make an announcement that       |          |
|    | passengers should keep their seat belts fastened,   |          |
|    | while seated, even when the seat belt sign is off.  |          |
|    |                                                     |          |
|    | *Sources:* 121.571(a)(2); 121.571(c)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 3\. Check that the Certificate Holder\'s manual     |          |
|    | system has procedures describing how oral briefings |          |
|    | will be conducted.                                  |          |
|    |                                                     |          |
|    | *Sources:* 121.571(c)                               |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1. | Does the certificate holder\'s manual contain       | Yes      |
| 4. | procedures for a required crewmember to give the    |          |
|    | individual briefing required by 14 CFR part 121,    | No,      |
|    | section 121.571(a)(3), to each person who may need  | Explain  |
|    | the assistance of another person to move quickly to |          |
|    | an exit in the event of an emergency? **     **     | Not      |
|    |                                                     | Ap       |
|    | SRRs: 121.571(a)(3); 121.571(a)(4); 121.571(c)      | plicable |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has procedures to insure that all passengers |          |
|    | are orally briefed by a responsible crewmember and  |          |
|    | that those procedures are describe in its manual.   |          |
|    |                                                     |          |
|    | *Sources:* 121.571(c)                               |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 2\. Check that the Certificate Holder\'s manual     |          |
|    | contains procedures to, before each takeoff, have a |          |
|    | required crewmember assigned to the flight conduct  |          |
|    | an individual briefing of each person who may need  |          |
|    | the assistance of another person to move            |          |
|    | expeditiously to an exit in the event of an         |          |
|    | emergency.                                          |          |
|    |                                                     |          |
|    | *Sources:* 121.571(a)(3); 121.571(c)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 3\. Check that the Certificate Holder\'s manual     |          |
|    | contains procedures to, before each takeoff, have a |          |
|    | required crewmember brief each special handling     |          |
|    | person and his attendant, if any, on: The routes to |          |
|    | each appropriate exit, the most appropriate time to |          |
|    | begin moving to an exit, ask the most appropriate   |          |
|    | manner of assisting the person so as to prevent     |          |
|    | pain and further injury in the event of an          |          |
|    | emergency. This briefing is not required if the     |          |
|    | person has been given the briefing on a previous    |          |
|    | leg of a flight in the same aircraft if the         |          |
|    | crewmembers on duty have been advised as to the     |          |
|    | most appropriate manner of assisting the person so  |          |
|    | as to prevent pain and further injury.              |          |
|    |                                                     |          |
|    | *Sources:* 121.571(a)(3)(i); 121.571(a)(3)(ii);     |          |
|    | 121.571(a)(4); 121.571(c)                           |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 4\. Check that the Certificate Holder\'s manual     |          |
|    | system has procedures describing how oral briefings |          |
|    | will be conducted.                                  |          |
|    |                                                     |          |
|    | *Sources:* 121.571(c)                               |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1. | Does the certificate holder\'s Passenger Handling   | Yes      |
| 5. | process have printed cards supplementing the oral   |          |
|    | briefing and containing the items identified in 14  | No,      |
|    | CFR part 121, section 121.571(b)? **     **         | Explain  |
|    |                                                     |          |
|    | SRRs: 121.571(b)                                    | Not      |
|    |                                                     | Ap       |
|    | *Related Design JTIs:*                              | plicable |
|    |                                                     |          |
|    | 1\. The Certificate Holder\'s manual system has     |          |
|    | printed cards supplementing the oral briefing which |          |
|    | contain: Diagrams of the emergency exits, Methods   |          |
|    | of operating the emergency exits, Other             |          |
|    | instructions necessary for use of emergency         |          |
|    | equipment.                                          |          |
|    |                                                     |          |
|    | *Sources:* 121.571(b)(1); 121.571(b)(2)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1. | Does the certificate holder\'s Passenger Handling   | Yes      |
| 6. | process contain instructions and information to     |          |
|    | carry, in convenient locations on each airplane for | No,      |
|    | the use of each passenger, printed cards            | Explain  |
|    | supplementing the oral briefing? **     **          |          |
|    |                                                     | Not      |
|    | SRRs: 121.135(a)(1); 121.571(b)                     | Ap       |
|    |                                                     | plicable |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to ensure that on each passenger-carrying |          |
|    | airplane, printed cards supplementing the oral      |          |
|    | briefing are located in convenient locations for    |          |
|    | passenger use. Each required card must contain      |          |
|    | information pertinent only to the type and model    |          |
|    | airplane used for that flight.                      |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.571(b)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
+----+-----------------------------------------------------+----------+
| 1. | Does the certificate holder\'s manual contain       |          |
| 7. | procedures to ensure that in extended overwater     |          |
|    | operations:                                         |          |
+----+-----------------------------------------------------+----------+
| 1  | The appropriate crewmember orally briefs all        | Yes      |
| .7 | passengers on the location and operation of life    |          |
| .1 | preservers, life rafts, and other flotation means,  | No,      |
|    | including a demonstration of the method of donning  | Explain  |
|    | and inflating a life preserver? **     **           |          |
|    |                                                     | Not      |
|    | SRRs: 121.573(a); 121.573(b)                        | Ap       |
|    |                                                     | plicable |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has procedures to ensure that when operating |          |
|    | an airplane in extended overwater operations, all   |          |
|    | passengers are orally briefed by the responsible    |          |
|    | crewmember on the location and operation of life    |          |
|    | preservers, life rafts, and other flotation means,  |          |
|    | including a demonstration of the method of donning  |          |
|    | and inflating a life preserver.                     |          |
|    |                                                     |          |
|    | *Sources:* 121.573(a); 121.573(b)                   |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 2\. Check that the Certificate Holder\'s manual     |          |
|    | system has procedures to ensure that it has         |          |
|    | described in its manual the procedures to be        |          |
|    | followed in extended overwater briefings.           |          |
|    |                                                     |          |
|    | *Sources:* 121.573(b)                               |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
+----+-----------------------------------------------------+----------+
| 1  | If the airplane proceeds directly over water after  | Yes      |
| .7 | takeoff, the required briefing is done before       |          |
| .2 | takeoff? **     **                                  | No,      |
|    |                                                     | Explain  |
|    | SRRs: 121.573(b); 121.573(c)                        |          |
|    |                                                     | Not      |
|    | *Related Design JTIs:*                              | Ap       |
|    |                                                     | plicable |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has procedures to ensure that it has         |          |
|    | described in its manual the procedures to be        |          |
|    | followed in extended overwater briefings.           |          |
|    |                                                     |          |
|    | *Sources:* 121.573(b)                               |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 2\. Check that the Certificate Holder\'s manual     |          |
|    | system has procedures that when conducting          |          |
|    | overwater operations, if the airplane proceeds      |          |
|    | directly over water after takeoff, the overwater    |          |
|    | briefing must be done before takeoff.               |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(10); 121.573(c)               |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
+----+-----------------------------------------------------+----------+
| 1  | If the airplane does not proceed directly over      | Yes      |
| .7 | water after takeoff, the entire briefing required   |          |
| .3 | by 14 CFR part 121, section 121.573(a), is given    | No,      |
|    | before reaching the overwater part of the flight?   | Explain  |
|    | **     **                                           |          |
|    |                                                     | Not      |
|    | SRRs: 121.573(b); 121.573(d)                        | Ap       |
|    |                                                     | plicable |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has procedures to ensure that it has         |          |
|    | described in its manual the procedures to be        |          |
|    | followed in extended overwater briefings.           |          |
|    |                                                     |          |
|    | *Sources:* 121.573(b)                               |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 2\. Check that the Certificate Holder\'s manual     |          |
|    | system has procedures that when conducting          |          |
|    | overwater operations, if the airplane does not      |          |
|    | proceed directly over water after takeoff, no part  |          |
|    | of the overwater briefing has to be given before    |          |
|    | takeoff, but the entire briefing must be given      |          |
|    | before reaching the overwater part of the flight.   |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(10); 121.573(d)               |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1. | Does the certificate holder\'s Passenger Handling   |          |
| 8. | process contain instructions and information to     |          |
|    | prohibit:                                           |          |
+----+-----------------------------------------------------+----------+
| 1  | Any person from drinking any alcoholic beverage     | Yes      |
| .8 | onboard an aircraft unless the certificate holder   |          |
| .1 | has served that beverage to him/her? **     **      | No,      |
|    |                                                     | Explain  |
|    | SRRs: 121.135(a)(1); 121.575(a)                     |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to not allow any person to drink any      |          |
|    | alcoholic beverage aboard an aircraft unless the    |          |
|    | carrier has served that beverage to him.            |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.575(a)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1  | Serving any alcoholic beverage to any person        | Yes      |
| .8 | prohibited by 14 CFR part 121, section              |          |
| .2 | 121.575(b)(1-3)? **     **                          | No,      |
|    |                                                     | Explain  |
|    | SRRs: 121.135(a)(1); 121.575(b)(1); 121.575(b)(2);  |          |
|    | 121.575(b)(3)                                       | Not      |
|    |                                                     | Ap       |
|    | *Related Design JTIs:*                              | plicable |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to not serve any alcoholic beverages to   |          |
|    | any person, aboard any of its aircraft, who appears |          |
|    | to be intoxicated.                                  |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.575(b)(1)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 2\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to not serve any alcoholic beverages to   |          |
|    | any person aboard any of its aircraft who is        |          |
|    | escorting a person, or is being escorted.           |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.575(b)(2)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.3(OP);      |          |
|    | 4.2.4(OP); 7.1.4(OP)                                |          |
|    |                                                     |          |
|    | 3\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to not serve any alcoholic beverage to    |          |
|    | any person aboard any of its aircraft who has a     |          |
|    | deadly or dangerous weapon accessible to him while  |          |
|    | aboard the aircraft.                                |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.575(b)(3)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
+----+-----------------------------------------------------+----------+
| 1. | Does the certificate holder\'s Passenger Handling   | Yes      |
| 9. | process contain instructions and information to     |          |
|    | prohibit any person from boarding any of its        | No,      |
|    | aircraft if that person appears to be intoxicated?  | Explain  |
|    | **     **                                           |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.575(c)                     |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to not allow any person to board any of   |          |
|    | its aircraft if that person appears to be           |          |
|    | intoxicated.                                        |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.575(c)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP); 4.2.6(OP)                     |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .1 | process contain instructions and information to     |          |
| 0. | report to the Administrator within five days after  | No,      |
|    | an incident the refusal of any person to comply     | Explain  |
|    | with 14 CFR part 121, section 121.575(a), or any    |          |
|    | disturbance caused by a person who appears to be    |          |
|    | intoxicated onboard any of its aircraft? **     **  |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.575(d)                     |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to, within five days after the incident,  |          |
|    | report to the Administrator the refusal of any      |          |
|    | person to cease drinking from a source of alcohol   |          |
|    | they brought on board, or of any disturbance caused |          |
|    | by a person who appears to be intoxicated aboard    |          |
|    | any of its aircraft.                                |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.575(d)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP); 4.2.6(OP)                     |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .1 | process contain procedures to meet the requirements |          |
| 1. | of 14 CFR part 121, section 121.586, (including     | No,      |
|    | reasonable notice requirements) for the carriage of | Explain  |
|    | passengers who may need the assistance of another   |          |
|    | person to move quickly to an exit in the event of   | Not      |
|    | an emergency? **     **                             | Ap       |
|    |                                                     | plicable |
|    | SRRs: 121.586(b); 121.586(c); 121.586(d);           |          |
|    | 121.586(a)                                          |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that it may not refuse transportation to  |          |
|    | a passenger on the basis that: The passenger may    |          |
|    | need the assistance of another person to move       |          |
|    | expeditiously to an exit in the event of an         |          |
|    | emergency or his transportation would or might be   |          |
|    | harmful to safety, unless the passenger cannot      |          |
|    | comply with the carrier\'s established procedures   |          |
|    | or fails to comply with reasonable notice           |          |
|    | requirements.                                       |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.586(a)(1);            |          |
|    | 121.586(a)(2)(i); 121.586(a)(2)(ii)                 |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP); 4.2.6(OP)                     |          |
|    |                                                     |          |
|    | 2\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to provide the certificate-holding        |          |
|    | district office with a copy of each procedure it    |          |
|    | establishes regarding its authority to refuse       |          |
|    | transportation to a passenger needing assistance.   |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.586(b)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.3(OP);      |          |
|    | 4.2.6(OP)                                           |          |
|    |                                                     |          |
|    | 3\. Check that the Certificate Holder\'s manual     |          |
|    | system has procedures that whenever the             |          |
|    | Administrator finds that revisions in the           |          |
|    | procedures in its authority to refuse               |          |
|    | transportation are necessary in the interest of     |          |
|    | safety or in the public interest, the Certificate   |          |
|    | Holder, after notification by the Administrator,    |          |
|    | shall make those revisions in its procedures.       |          |
|    | Within 30 days after the Certificate Holder         |          |
|    | receives such notice, it may file a petition to     |          |
|    | reconsider the notice with the certificate-holding  |          |
|    | district office. The filing of a petition to        |          |
|    | reconsider stays the notice pending a decision by   |          |
|    | the Administrator. However, if the Administrator    |          |
|    | finds that there is an emergency that requires      |          |
|    | immediate action in the interest of safety in air   |          |
|    | commerce, he may, upon a statement of the reasons,  |          |
|    | require a change effective without stay.            |          |
|    |                                                     |          |
|    | *Sources:* 121.586(c); 121.586(d)                   |          |
|    |                                                     |          |
|    | *Interfaces:* 3.1.4(OP)                             |          |
|    |                                                     |          |
|    | 4\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to make available to the public at each   |          |
|    | airport it serves a copy of each procedure it       |          |
|    | establishes in regards to its authority to refuse   |          |
|    | transportation to a passenger needing assistance.   |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.586(d)                |          |
|    |                                                     |          |
|    | *Interfaces:* 4.2.6(OP)                             |          |
+----+-----------------------------------------------------+----------+
| 1  | If the aircraft is equipped with lighted \"Fasten   | Yes      |
| .1 | Seat Belt\" signs, does the certificate holder\'s   |          |
| 2. | Passenger Handling process contain instructions and | No,      |
|    | information that the Fasten Seat Belt sign will be  | Explain  |
|    | turned on during any movement on the surface, for   |          |
|    | each takeoff, for each landing, and at any other    | Not      |
|    | time considered necessary by the pilot in command   | Ap       |
|    | (PIC)? **     **                                    | plicable |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.317(b)                     |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to turn on the passenger seatbelt signs   |          |
|    | during any movement on the surface, for each        |          |
|    | takeoff and landing, and at any other time          |          |
|    | considered necessary by the pilot.                  |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.317(b)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
+----+-----------------------------------------------------+----------+
| 1  | If the certificate holder conducts an operation in  | Yes      |
| .1 | which smoking is not prohibited by 14 CFR part 121, |          |
| 3. | section 121.317(c), does the certificate holder\'s  | No,      |
|    | Passenger Handling process contain instructions and | Explain  |
|    | information that the \"No Smoking\" sign must be    |          |
|    | turned on during any movement on the surface, for   | Not      |
|    | each takeoff, for each landing, and at any other    | Ap       |
|    | time considered necessary by the PIC? **     **     | plicable |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.317(j)                     |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that, on flight segments other than those |          |
|    | on which smoking is prohibited, the \"No Smoking\"  |          |
|    | sign must be turned on during any movement on the   |          |
|    | surface, for each takeoff/landing, and for any      |          |
|    | other time considered necessary by the Pilot in     |          |
|    | Command.                                            |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.317(j)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .1 | process contain instructions and information to     |          |
| 4. | prohibit the operation of an airplane on a flight   | No,      |
|    | on which smoking is prohibited by 14 CFR part 252   | Explain  |
|    | unless the provisions of part 121, section          |          |
|    | 121.317(c), are met? **     **                      | Not      |
|    |                                                     | Ap       |
|    | SRRs: 121.135(a)(1); 121.317(c)                     | plicable |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that on non-smoking flights, either the   |          |
|    | \"No-Smoking\" passenger information signs are to   |          |
|    | be lighted or one or more \"No-Smoking\" placards   |          |
|    | are to be posted during the entire flight.          |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.317(c)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 2\. Check that the Certificate Holder\'s manual     |          |
|    | system has information that if both the lighted     |          |
|    | \"No-Smoking\" signs and the placards are used, the |          |
|    | signs must remain lighted during the entire flight  |          |
|    | segment.                                            |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.317(c)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .1 | process contain instructions and information for at |          |
| 5. | least one legible sign or placard that reads        | No,      |
|    | \"Fasten Seat Belt While Seated\" to be visible     | Explain  |
|    | from each passenger seat during passenger-carrying  |          |
|    | operations? **     **                               | Not      |
|    |                                                     | Ap       |
|    | SRRs: 121.135(a)(1); 121.317(d)                     | plicable |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that no person may operate a              |          |
|    | passenger-carrying airplane unless at least one     |          |
|    | legible sign or placard that reads \"Fasten seat    |          |
|    | belt while seated\" is visible from each passenger  |          |
|    | seat.                                               |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.317(d)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .1 | process contain instructions and information for    |          |
| 6. | there to be in each lavatory a sign or placard that | No,      |
|    | reads: \"Federal law provides for a penalty of up   | Explain  |
|    | to \$2,000 for tampering with the smoke detector    |          |
|    | installed in this lavatory\"? **     **             | Not      |
|    |                                                     | Ap       |
|    | SRRs: 121.135(a)(1); 121.317(e)                     | plicable |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information to personnel that no person  |          |
|    | may operate an airplane unless there is in each     |          |
|    | lavatory a sign or placard that reads: \"Federal    |          |
|    | Law Provides for a Penalty up to \$2,000 (\$2,200)  |          |
|    | for tampering with the smoke detector installed in  |          |
|    | this lavatory.\"                                    |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.317(e)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
+----+-----------------------------------------------------+----------+
| 1. | Does the certificate holder s Passenger Handling    | Yes      |
| 17 | process include the instructions and information    |          |
|    | necessary for personnel to ensure each person who   | No,      |
|    | occupies a seat or berth has his or her safety belt | Explain  |
|    | fastened and keeps it fastened while the Fasten     |          |
|    | Seat Belt sign is lighted? **     **                |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.317(f)                     |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   |          |
| .1 | process contain instructions and information to     |          |
| 8. | prohibit a person from smoking while the \"No       |          |
|    | Smoking\" sign is lighted or while \"No Smoking\"   |          |
|    | placards are posted except during:                  |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.317(g)                     |          |
+----+-----------------------------------------------------+----------+
| 1. | Supplemental operations as provided in 14 CFR part  | Yes      |
| 18 | 121, section 121.317(g)(1)? **     **               |          |
| .1 |                                                     | No,      |
|    | SRRs: 121.135(a)(1); 121.317(g)(1)                  | Explain  |
|    |                                                     |          |
|    |                                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1. | Certain intrastate domestic operations as provided  | Yes      |
| 18 | in 14 CFR part 121, section 121.317(g)(2)?          |          |
| .2 | **     **                                           | No,      |
|    |                                                     | Explain  |
|    | SRRs: 121.135(a)(1); 121.317(g)(2)                  |          |
|    |                                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   |          |
| .1 | process contain instructions and information to     |          |
| 9. | prohibit any person from:                           |          |
+----+-----------------------------------------------------+----------+
| 1. | Smoking in any airplane lavatory? **     **         | Yes      |
| 19 |                                                     |          |
| .1 | SRRs: 121.135(a)(1); 121.317(h)                     | No,      |
|    |                                                     | Explain  |
|    |                                                     |          |
|    |                                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1. | Tampering with, disabling, or destroying any smoke  | Yes      |
| 19 | detector installed in an airplane lavatory?         |          |
| .2 | **     **                                           | No,      |
|    |                                                     | Explain  |
|    | SRRs: 121.135(a)(1); 121.317(i)                     |          |
|    |                                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1. | Does the certificate holder\'s Passenger Handling   |          |
| 20 | process include the instructions and information    |          |
|    | necessary for personnel to ensure each passenger    |          |
|    | complies with instructions given to them by a       |          |
|    | crewmember regarding:                               |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.317(k)                     |          |
+----+-----------------------------------------------------+----------+
| 1. | Fastening their seat belt while the Fasten Seat     | Yes      |
| 20 | Belt sign is lighted? **     **                     |          |
| .1 |                                                     | No,      |
|    | SRRs: 121.317(f)                                    | Explain  |
|    |                                                     |          |
|    |                                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1. | Smoking while the No Smoking light is lighted or No | Yes      |
| 20 | Smoking placards are posted? **     **              |          |
| .2 |                                                     | No,      |
|    | SRRs: 121.317(g)                                    | Explain  |
|    |                                                     |          |
|    |                                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1. | No smoking in the airplane lavatory? **     **      | Yes      |
| 20 |                                                     |          |
| .3 | SRRs: 121.317(h)                                    | No,      |
|    |                                                     | Explain  |
|    |                                                     |          |
|    |                                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1  | Does a certificate holder operating a nontransport  | Yes      |
| .2 | category airplane type certificated after December  |          |
| 1. | 31,1964, and manufactured before December 20, 1997, | No,      |
|    | have instructions and information in their          | Explain  |
|    | Passenger Handling process to meet the requirements |          |
|    | of 14 CFR part 121, section 121.317(l)? **     **   | Not      |
|    |                                                     | Ap       |
|    | SRRs: 121.135(a)(1); 121.317(l)                     | plicable |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information to personnel that on         |          |
|    | non-transport category airplanes manufactured       |          |
|    | before December 20, 1997 and type certificated      |          |
|    | after December 31, 1964 the airplane must be        |          |
|    | equipped with a least one \"fasten seat belt\"      |          |
|    | placard legible to each person seated in the cabin  |          |
|    | and a crewmember must orally instruct the           |          |
|    | passengers to fasten their seatbelts during         |          |
|    | movement on the surface, for each takeoff and each  |          |
|    | landing, and at any other time considered necessary |          |
|    | by the pilot in command.                            |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.317(l)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .2 | process contain instructions and information to     |          |
| 2. | allow a passenger to carry and operate equipment    | No,      |
|    | for the storage, generation, or dispensing of       | Explain  |
|    | oxygen in accordance with 14 CFR part 121, section  |          |
|    | 121.574? **     **                                  | Not      |
|    |                                                     | Ap       |
|    | SRRs: 121.135(a)(1); 121.574(a)(1)(i);              | plicable |
|    | 121.574(a)(1)(ii); 121.574(a)(1)(iii);              |          |
|    | 121.574(a)(1)(iv); 121.574(a)(1)(v);                |          |
|    | 121.574(a)(1)(vi); 121.574(a)(1)(vii);              |          |
|    | 121.574(a)(2); 121.574(a)(3)(i); 121.574(a)(3)(ii); |          |
|    | 121.574(a)(4); 121.574(a)(5); 121.574(a)(6);        |          |
|    | 121.574(a)(7)                                       |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that he Certificate Holder\'s manual      |          |
|    | system has information and instructions to          |          |
|    | personnel to allow a passenger to carry and operate |          |
|    | equipment for the storage, generation, or           |          |
|    | dispensing of medical oxygen when that equipment is |          |
|    | furnished by the Certificate Holder.                |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.574(a)(1)(i);         |          |
|    | Reservations are a part of the interface for this   |          |
|    | element                                             |          |
|    |                                                     |          |
|    | *Interfaces:* 1.1.1(AW); 1.3.1(AW); 2.1.2(AW);      |          |
|    | 2.1.2(OP); 3.1.2(OP); 3.1.3(OP); 4.2.4(OP);         |          |
|    | 4.2.6(OP)                                           |          |
|    |                                                     |          |
|    | 2\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to appropriately secure medical oxygen    |          |
|    | equipment.                                          |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.574(a)(1)(vii)        |          |
|    |                                                     |          |
|    | *Interfaces:* 1.1.1(AW); 1.3.1(AW); 2.1.2(AW);      |          |
|    | 2.1.2(OP); 3.1.2(OP); 3.1.3(OP); 4.2.4(OP)          |          |
|    |                                                     |          |
|    | 3\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that when oxygen is stored in the form of |          |
|    | a compressed gas the pressure in any oxygen         |          |
|    | cylinder may not exceed the rated cylinder          |          |
|    | pressure.                                           |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.574(a)(3)(ii)         |          |
|    |                                                     |          |
|    | *Interfaces:* 1.1.1(AW); 1.3.1(AW); 1.3.2(AW);      |          |
|    | 1.3.10(AW); 3.1.3(OP); 3.1.12(OP)                   |          |
|    |                                                     |          |
|    | 4\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that each person using medical oxygen     |          |
|    | must have a medical need to use it evidenced by a   |          |
|    | written statement to be kept in that person\'s      |          |
|    | possession, signed by a licensed physician which    |          |
|    | specifies the maximum quantity of oxygen needed     |          |
|    | each hour and the maximum flow rate needed for the  |          |
|    | pressure altitude corresponding to the pressure in  |          |
|    | the cabin of the airplane under normal operating    |          |
|    | conditions.                                         |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.574(a)(4);            |          |
|    | Reservations are a part of the interface for this   |          |
|    | element                                             |          |
|    |                                                     |          |
|    | *Interfaces:* 1.3.1(AW); 1.3.14(AW); 3.1.3(OP);     |          |
|    | 4.2.6(OP)                                           |          |
|    |                                                     |          |
|    | 5\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that when a physician\'s statement is     |          |
|    | required, the total quantity of oxygen carried is   |          |
|    | equal to the maximum quantity of oxygen needed each |          |
|    | hour, as specified in the physician\'s statement,   |          |
|    | multiplied by the number of hours used to compute   |          |
|    | the amount of airplane fuel required by this part.  |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.574(a)(5)             |          |
|    |                                                     |          |
|    | *Interfaces:* 1.3.14(AW); 2.1.2(AW); 2.1.2(OP);     |          |
|    | 3.1.2(OP); 3.1.3(OP); 4.2.4(OP); 4.2.6(OP)          |          |
|    |                                                     |          |
|    | 6\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to advise the pilot in command when       |          |
|    | oxygen equipment is on board, and when it is        |          |
|    | intended to be used.                                |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.574(a)(6)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP); 4.2.6(OP)                     |          |
|    |                                                     |          |
|    | 7\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel so that medical oxygen equipment is       |          |
|    | stowed, and each person using the equipment is      |          |
|    | seated, so as not to restrict access to or use of   |          |
|    | any required emergency exit, regular exit or of the |          |
|    | aisle in the passenger compartment.                 |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.574(a)(7)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP); 4.2.6(OP)                     |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   |          |
| .2 | process contain instructions and information to     |          |
| 3. | prohibit any person from:                           |          |
+----+-----------------------------------------------------+----------+
| 1. | Smoking within 10 feet of oxygen storage and        | Yes      |
| 23 | dispensing equipment carried in accordance with 14  |          |
| .1 | CFR part 121, section 121.574(a)? **     **         | No,      |
|    |                                                     | Explain  |
|    | SRRs: 121.135(a)(1); 121.574(b)                     |          |
|    |                                                     | Not      |
|    | *Related Design JTIs:*                              | Ap       |
|    |                                                     | plicable |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that no person is allowed to smoke within |          |
|    | 10 feet of oxygen storage and dispensing equipment  |          |
|    | carried onboard for passenger medical use.          |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.574(b)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1. | Connecting or disconnecting oxygen dispensing       | Yes      |
| 23 | equipment to or from a gaseous oxygen cylinder      |          |
| .2 | while any passenger is onboard the airplane?        | No,      |
|    | **     **                                           | Explain  |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.574(c)                     | Not      |
|    |                                                     | Ap       |
|    | *Related Design JTIs:*                              | plicable |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to not allow any person to connect or     |          |
|    | disconnect medical oxygen dispensing equipment, to  |          |
|    | or from a gaseous oxygen cylinder while any         |          |
|    | passenger is aboard the airplane.                   |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.574(c)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1  | If the certificate holder permits use of portable   | Yes      |
| .2 | oxygen concentrator systems aboard the aircraft,    |          |
| 4. | does the certificate holder\'s Passenger Handling   | No,      |
|    | process contain instructions and information that   | Explain  |
|    | these units may be carried on and used by the       |          |
|    | passenger provided the aircraft operator ensures    | Not      |
|    | that the conditions as detailed in SFAR 106,        | Ap       |
|    | Section 3(a) are satisfied? **     **               | plicable |
|    |                                                     |          |
|    | SRRs: SFAR 106.3(a)(1); SFAR 106.3(a)(2); SFAR      |          |
|    | 106.3(a)(3)(i); SFAR 106.3(a)(3)(ii); SFAR          |          |
|    | 106.3(a)(4); SFAR 106.3(a)(5); SFAR 106.3(a)(6)     |          |
+----+-----------------------------------------------------+----------+
| 1  | If the certificate holder permits use of portable   | Yes      |
| .2 | oxygen concentrator systems aboard the aircraft,    |          |
| 5. | does the certificate holder\'s Passenger Handling   | No,      |
|    | process contain instructions and information        | Explain  |
|    | regarding the conditions that the passenger must    |          |
|    | comply with in order to use the device aboard the   | Not      |
|    | aircraft as detailed in SFAR 106, Section 3(b)?     | Ap       |
|    | **     **                                           | plicable |
|    |                                                     |          |
|    | SRRs: SFAR 106.3(b)(1); SFAR 106.3(b)(2); SFAR      |          |
|    | 106.3(b)(3)(i); SFAR 106.3(b)(3)(ii); SFAR          |          |
|    | 106.3(b)(3)(iii); SFAR 106.3(b)(4); SFAR            |          |
|    | 106.3(b)(5); SFAR 106.3(b)(6)                       |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   |          |
| .2 | process contain instructions and information to     |          |
| 6. | prohibit any person from operating an airplane      |          |
|    | unless there is available during takeoff, en route  |          |
|    | flight, and landing:                                |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.311(a)                     |          |
+----+-----------------------------------------------------+----------+
| 1. | An approved seat or berth for each person onboard   | Yes      |
| 26 | who has reached his/her second birthday? **     **  |          |
| .1 |                                                     | No,      |
|    | SRRs: 121.311(a)(1)                                 | Explain  |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to not allow an airplane to be operated   |          |
|    | unless each passenger who has reached his second    |          |
|    | birthday has an approved seat or berth during       |          |
|    | takeoff, enroute flight and landing.                |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.311(a)(1)             |          |
|    |                                                     |          |
|    | *Interfaces:* 1.1.1(AW); 1.3.1(AW); 2.1.2(AW);      |          |
|    | 2.1.2(OP); 3.1.2(OP); 3.2.2(OP); 4.2.4(OP);         |          |
|    | 4.2.6(OP)                                           |          |
+----+-----------------------------------------------------+----------+
| 1. | An approved safety belt for separate use by each    | Yes      |
| 26 | person onboard who has reached his/her second       |          |
| .2 | birthday, except as provided by 14 CFR part 121,    | No,      |
|    | section 121.311? **     **                          | Explain  |
|    |                                                     |          |
|    | SRRs: 121.311(a)(2)                                 |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that each person on board the airplane    |          |
|    | who has reached his/her second birthday must have a |          |
|    | separate approved seat or berth, and an approved    |          |
|    | safety belt, during movement on the surface, during |          |
|    | takeoff, enroute flight, and landing; except that   |          |
|    | two persons occupying a berth or multiple lounge or |          |
|    | divan seat may share one approved safety belt       |          |
|    | during enroute flight only.                         |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.311(a)(2); 121.311(b) |          |
|    |                                                     |          |
|    | *Interfaces:* 1.1.1(AW); 1.3.1(AW); 2.1.2(AW);      |          |
|    | 2.1.2(OP); 3.1.2(OP); 3.2.2(OP); 4.2.4(OP);         |          |
|    | 4.2.6(OP)                                           |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .2 | process contain instructions and information to     |          |
| 7. | ensure that, except as provided in 14 CFR part 121, | No,      |
|    | section 121.311(b), each person onboard occupies an | Explain  |
|    | approved seat or berth with a separate safety belt  |          |
|    | properly secured about him/her during movement on   |          |
|    | the surface, takeoff, and landing? **     **        |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.311(b)                     |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that each person on board the airplane    |          |
|    | who has reached his/her second birthday must have a |          |
|    | separate approved seat or berth, and an approved    |          |
|    | safety belt, during movement on the surface, during |          |
|    | takeoff, enroute flight, and landing; except that   |          |
|    | two persons occupying a berth or multiple lounge or |          |
|    | divan seat may share one approved safety belt       |          |
|    | during enroute flight only.                         |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.311(a)(2); 121.311(b) |          |
|    |                                                     |          |
|    | *Interfaces:* 1.1.1(AW); 1.3.1(AW); 2.1.2(AW);      |          |
|    | 2.1.2(OP); 3.1.2(OP); 3.2.2(OP); 4.2.4(OP);         |          |
|    | 4.2.6(OP)                                           |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .2 | process contain instructions and information to     |          |
| 8. | prohibit more than one person who has reached       | No,      |
|    | his/her second birthday from using a single safety  | Explain  |
|    | belt except as provided in 14 CFR part 121, section |          |
|    | 121.311(b)? **     **                               |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.311(b)                     |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that each person on board the airplane    |          |
|    | who has reached his/her second birthday must have a |          |
|    | separate approved seat or berth, and an approved    |          |
|    | safety belt, during movement on the surface, during |          |
|    | takeoff, enroute flight, and landing; except that   |          |
|    | two persons occupying a berth or multiple lounge or |          |
|    | divan seat may share one approved safety belt       |          |
|    | during enroute flight only.                         |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.311(a)(2); 121.311(b) |          |
|    |                                                     |          |
|    | *Interfaces:* 1.1.1(AW); 1.3.1(AW); 2.1.2(AW);      |          |
|    | 2.1.2(OP); 3.1.2(OP); 3.2.2(OP); 4.2.4(OP);         |          |
|    | 4.2.6(OP)                                           |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .2 | process contain instructions and information to     |          |
| 9. | allow a child to be held by an adult who is         | No,      |
|    | occupying an approved seat or berth during taxi,    | Explain  |
|    | takeoff, and landing, provided the child has not    |          |
|    | reached his/her second birthday and does not occupy |          |
|    | or use any restraining device? **     **            |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.311(b)(1)                  |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that children who have not reached their  |          |
|    | second birthday may be held by an adult provided    |          |
|    | the child does not occupy or use any restraining    |          |
|    | device during movement on the surface, during       |          |
|    | take-off and landing.                               |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.311(b)(1)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.2.2(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .3 | process contain instructions and information to     |          |
| 0. | allow a child to occupy an approved child restraint | No,      |
|    | system furnished by the certificate holder or one   | Explain  |
|    | of the persons described in 14 CFR part 121,        |          |
|    | section 121.311(b)(2)(i), in accordance with the    |          |
|    | provisions of sections 121.311(b)(2)(i-ii)?         |          |
|    | **     **                                           |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.311(b)(2)(i);              |          |
|    | 121.311(b)(2)(ii)                                   |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to allow a child accompanied by an adult  |          |
|    | to occupy an approved child restraint system        |          |
|    | furnished by the adult or Certificate Holder,       |          |
|    | provided that adult attends to the child during     |          |
|    | flight.                                             |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.311(b)(2);            |          |
|    | 121.311(b)(2)(i)                                    |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
|    |                                                     |          |
|    | 2\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to determine that a child restraint       |          |
|    | system is approved for use by checking for the      |          |
|    | following: (1) If manufactured to U.S. standards    |          |
|    | between January 1, 1981, and February 25, 1985 it   |          |
|    | must bear the following label, \"This child         |          |
|    | restraint system conforms to all applicable Federal |          |
|    | motor vehicle safety standards.\" If manufactured   |          |
|    | to U.S. standards after February 26, 1985, it must  |          |
|    | bear the following two labels: \"This child         |          |
|    | restraint system conforms to all applicable Federal |          |
|    | motor vehicle safety standards\" and \"THIS         |          |
|    | RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES    |          |
|    | AND AIRCRAFT\" in red lettering - OR - Seats        |          |
|    | without placards must bear either a label showing   |          |
|    | approval of a foreign government or a label showing |          |
|    | that the seat was manufactured under the standards  |          |
|    | of the United Nations.                              |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.311(b)(2)(ii)(A);     |          |
|    | 121.311(b)(2)(ii)(B)(1); 121.311(b)(2)(ii)(B)(2);   |          |
|    | 121.311(b)(2)(ii)(C); 121.311(b)(2)(iii)(C)         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .3 | process contain instructions and information that,  |          |
| 1. | except as provided in 14 CFR part 121, section      | No,      |
|    | 121.311(b)(2)(ii)(C)(3), notwithstanding any other  | Explain  |
|    | provisions of this section, booster-type child      |          |
|    | restraint systems (as defined in Federal Motor      |          |
|    | Vehicle Safety Standard No. 213 (49 CFR 571.213)),  |          |
|    | vest- and harness-type child restraint systems, and |          |
|    | lap child restraints are not approved for use in    |          |
|    | aircraft during takeoff, landing, or movement on    |          |
|    | the surface? **     **                              |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.311(b)(2)(ii)(D);          |          |
|    | 121.311(c)(1)                                       |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to not allow a child to occupy            |          |
|    | booster-type child restraint systems, vest-and      |          |
|    | harness-type child restraint systems, or lap held   |          |
|    | child restraints during movement on the surface,    |          |
|    | take-off, and landing.                              |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.311(b)(2)(ii)(D);     |          |
|    | 121.311(c)(1)                                       |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   |          |
| .3 | process contain instructions and information to     |          |
| 2. | allow a child to occupy an approved child restraint |          |
|    | system provided the:                                |          |
|    |                                                     |          |
|    | SRRs: 121.311(b)(2)(iii)                            |          |
+----+-----------------------------------------------------+----------+
| 1. | Restraint system is properly secured to an approved | Yes      |
| 32 | forward-facing seat or berth? **     **             |          |
| .1 |                                                     | No,      |
|    | SRRs: 121.311(b)(2)(iii)(A)                         | Explain  |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that an approved child restraint system   |          |
|    | must be properly secured to an approved             |          |
|    | forward-facing seat or berth during movement on the |          |
|    | surface, takeoff, and landing.                      |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.311(b)(2)(iii)(A)     |          |
|    |                                                     |          |
|    | *Interfaces:* 1.1.1(AW); 1.3.1(AW); 2.1.2(AW);      |          |
|    | 2.1.2(OP); 3.1.2(OP); 4.2.4(OP); 4.2.6(OP)          |          |
+----+-----------------------------------------------------+----------+
| 1. | Child is properly secured in the restraint system?  | Yes      |
| 32 | **     **                                           |          |
| .2 |                                                     | No,      |
|    | SRRs: 121.311(b)(2)(iii)(B)                         | Explain  |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that a child must be properly secured in  |          |
|    | the approved restraint system and must not exceed   |          |
|    | the specified weight limit for the restraint        |          |
|    | system.                                             |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.311(b)(2)(iii)(B)     |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1. | Child does not exceed the specified weight limit    | Yes      |
| 32 | for the restraint system? **     **                 |          |
| .3 |                                                     | No,      |
|    | SRRs: 121.311(b)(2)(iii)(B)                         | Explain  |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that a child must be properly secured in  |          |
|    | the approved restraint system and must not exceed   |          |
|    | the specified weight limit for the restraint        |          |
|    | system.                                             |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.311(b)(2)(iii)(B)     |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1. | Restraint system bears the appropriate label(s)?    | Yes      |
| 32 | **     **                                           |          |
| .4 |                                                     | No,      |
|    | SRRs: 121.311(b)(2)(ii)(A); 121.311(b)(2)(ii)(B);   | Explain  |
|    | 121.311(b)(2)(ii)(C); 121.311(b)(2)(iii)(C);        |          |
|    | 121.311(b)(2)(ii)(B)(1); 121.311(b)(2)(ii)(B)(2)    |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to determine that a child restraint       |          |
|    | system is approved for use by checking for the      |          |
|    | following: (1) If manufactured to U.S. standards    |          |
|    | between January 1, 1981, and February 25, 1985 it   |          |
|    | must bear the following label, \"This child         |          |
|    | restraint system conforms to all applicable Federal |          |
|    | motor vehicle safety standards.\" If manufactured   |          |
|    | to U.S. standards after February 26, 1985, it must  |          |
|    | bear the following two labels: \"This child         |          |
|    | restraint system conforms to all applicable Federal |          |
|    | motor vehicle safety standards\" and \"THIS         |          |
|    | RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES    |          |
|    | AND AIRCRAFT\" in red lettering - OR - Seats        |          |
|    | without placards must bear either a label showing   |          |
|    | approval of a foreign government or a label showing |          |
|    | that the seat was manufactured under the standards  |          |
|    | of the United Nations.                              |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.311(b)(2)(ii)(A);     |          |
|    | 121.311(b)(2)(ii)(B)(1); 121.311(b)(2)(ii)(B)(2);   |          |
|    | 121.311(b)(2)(ii)(C); 121.311(b)(2)(iii)(C)         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .3 | process contain instructions and information to     |          |
| 3. | require personnel to allow the use of child         | No,      |
|    | restraint systems furnished by the child\'s parent, | Explain  |
|    | guardian, or designated attendant provided the      |          |
|    | provisions of 14 CFR part 121, sections             |          |
|    | 121.311(c)(2)(i-iv), are met? **     **             |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.311(c)(2)(i);              |          |
|    | 121.311(c)(2)(ii); 121.311(c)(2)(iii);              |          |
|    | 121.311(c)(2)(iv)                                   |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to not prohibit a child from occupying an |          |
|    | approved child restraint system furnished by the    |          |
|    | child\'s parent, guardian, designated attendant,    |          |
|    | providing the child holds a ticket in an approved   |          |
|    | seat or berth, or such seat or berth is otherwise   |          |
|    | made available by the Certificate Holder for the    |          |
|    | child\'s use and the child is accompanied by an     |          |
|    | adult.                                              |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.311(c)(2);            |          |
|    | 121.311(c)(2)(i); 121.311(c)(2)(ii)                 |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .3 | process contain instructions and information that   |          |
| 4. | 14 CFR part 121, section 121.311(c)(3), does not    | No,      |
|    | prohibit the certificate holder from providing or   | Explain  |
|    | determining the most appropriate passenger seat     |          |
|    | location for an authorized child restraint system,  |          |
|    | consistent with safe operating practices? **     ** |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.311(c)(3)                  |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information to personnel that the        |          |
|    | Certificate Holder is not prohibited from providing |          |
|    | child restraint systems.                            |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(26); 121.311(c)(3)            |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
|    |                                                     |          |
|    | 2\. Check that the Certificate Holder\'s manual     |          |
|    | system has information to personnel that,           |          |
|    | consistent with safe operating practices, the       |          |
|    | Certificate Holder may determine the most           |          |
|    | appropriate passenger seat location for the child   |          |
|    | restraint system.                                   |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.311(c)(3)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .3 | process contain instructions and information to     |          |
| 5. | prohibit the airplane from taking off or landing    | No,      |
|    | unless each passenger seat back is in the upright   | Explain  |
|    | position, except as provided in 14 CFR part 121,    |          |
|    | sections 121.311(e)(1-2)? **     **                 |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.311(e)                     |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to not allow an airplane to takeoff or    |          |
|    | land unless each passenger seatback is in the       |          |
|    | upright position.                                   |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.311(e)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 2\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that, when seatbacks are placed in other  |          |
|    | than the upright position for takeoff and landing,  |          |
|    | they may not obstruct access to emergency exits.    |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.311(e)(1)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.6(OP); 4.2.4(OP); 4.2.6(OP)                     |          |
|    |                                                     |          |
|    | 3\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that if aircraft cabin seats are used for |          |
|    | cargo, or for persons unable to sit erect for       |          |
|    | medical reasons, the seatback cannot obstruct any   |          |
|    | passengers access to the aisle or to any emergency  |          |
|    | exit.                                               |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.311(e)(2)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 3.1.6(OP); 4.2.4(OP); 4.2.6(OP)          |          |
+----+-----------------------------------------------------+----------+
| 1  | On an airplane with no flight attendant, does the   | Yes      |
| .3 | certificate holder\'s Passenger Handling process    |          |
| 6. | contain instructions and information to allow the   | No,      |
|    | flightcrew to takeoff or land as long as they       | Explain  |
|    | instruct each passenger to place his/her seat back  |          |
|    | in the upright position for takeoff and landing?    | Not      |
|    | **     **                                           | Ap       |
|    |                                                     | plicable |
|    | SRRs: 121.135(a)(1); 121.311(e)(3)                  |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to have the flight crew instruct each     |          |
|    | passenger to place his or her seatback in the       |          |
|    | upright position for takeoff or landing on          |          |
|    | airplanes with no flight attendant.                 |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.135(a)(2);            |          |
|    | 121.311(e)(3)                                       |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .3 | process contain instructions and information to     |          |
| 7. | require each occupant of a seat equipped with a     | No,      |
|    | shoulder harness to secure himself/herself as       | Explain  |
|    | required by 14 CFR part 121, section 121.311(h)?    |          |
|    | **     **                                           |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.311(h)                     |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that each occupant of a seat equipped     |          |
|    | with a shoulder harness or with a combined safety   |          |
|    | belt and shoulder harness must have the shoulder    |          |
|    | harness or combined safety belt and shoulder        |          |
|    | harness properly secured about that occupant during |          |
|    | takeoff and landing, except that the shoulder       |          |
|    | harness that is not combined with a safety belt may |          |
|    | be unfastened if the occupant cannot perform the    |          |
|    | required duties.                                    |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.311(h)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .3 | process contain instructions and information to     |          |
| 8. | require the safety belt and shoulder harness at     | No,      |
|    | each unoccupied seat to be secured so as not to     | Explain  |
|    | interfere with crewmembers in the performance of    |          |
|    | their duties or with the rapid egress of occupants  |          |
|    | in an emergency? **     **                          |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.311(i)                     |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .3 | process contain instructions and information to     |          |
| 9. | give an inspector of the Federal Aviation           | No,      |
|    | Administration free and uninterrupted access to the | Explain  |
|    | pilot\'s compartment whenever that inspector is     |          |
|    | conducting an inspection and presents form FAA 110A |          |
|    | to the PIC? **     **                               |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.548                        |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that when, in performing the duties of    |          |
|    | conducting an inspection, an inspector of the       |          |
|    | Federal Aviation Administration presents form FAA   |          |
|    | 110A, \"Aviation Safety Inspector\'s Credential,\"  |          |
|    | to the pilot in command, the inspector must be      |          |
|    | given free and uninterrupted access to the pilot\'s |          |
|    | compartment of that aircraft.                       |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.548                   |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .4 | process contain instructions and information to,    |          |
| 0. | upon request and presentation of Secret Service     | No,      |
|    | credentials to the PIC, admit to the flight deck    | Explain  |
|    | and permit to occupy an observer seat an agent of   |          |
|    | the Secret Service who is protecting a person       |          |
|    | onboard the aircraft and who considers it necessary |          |
|    | to ride on the flight deck? **     **               |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.550                        |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that whenever an Agent of the Secret      |          |
|    | Service who is assigned the duty of protecting a    |          |
|    | person aboard an aircraft operated by a Certificate |          |
|    | Holder considers it necessary in the performance of |          |
|    | his duty to ride on the flight deck of the          |          |
|    | aircraft, he must, upon request and presentation of |          |
|    | his Secret Service credentials to the pilot in      |          |
|    | command of the aircraft, be admitted to the flight  |          |
|    | deck and permitted to occupy an observer seat       |          |
|    | thereon.                                            |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.550                   |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder s Passenger Handling    | Yes      |
| .4 | process provide instructions and information that   |          |
| 1. | no person may admit any person to the flight deck   | No,      |
|    | of an aircraft unless in accordance with 14 CFR     | Explain  |
|    | part 121, section 121.547? **     **                |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.547(a)(1); 121.547(a)(2);  |          |
|    | 121.547(a)(3)(i); 121.547(a)(3)(ii)(A);             |          |
|    | 121.547(a)(3)(ii)(B); 121.547(a)(3)(ii)(C);         |          |
|    | 121.547(a)(4); 121.547(b); 121.547(c)(1);           |          |
|    | 121.547(c)(2); 121.547(c)(3); 121.547(c)(4);        |          |
|    | 121.547(c)(5); 121.547(c)(6); 121.547(a);           |          |
|    | 121.547(c)                                          |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .4 | process contain instructions and information to     |          |
| 2. | give a DOD commercial air carrier evaluator free    | No,      |
|    | and uninterrupted access to the pilot\'s            | Explain  |
|    | compartment whenever that evaluator is conducting   |          |
|    | an evaluation and presents form S&A 110B to the     |          |
|    | PIC? **     **                                      |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.548a                       |          |
+----+-----------------------------------------------------+----------+
| 1  | If applicable, does the certificate holder\'s       | Yes      |
| .4 | manual contain procedures for the carriage of       |          |
| 3. | persons without compliance with the                 | No,      |
|    | passenger-carrying requirements in accordance with  | Explain  |
|    | 14 CFR part 121, section 121.583? **     **         |          |
|    |                                                     | Not      |
|    | SRRs: 121.583(a); 121.583(d); 121.583(e);           | Ap       |
|    | 121.583(c)                                          | plicable |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the certificate holder\'s manual has |          |
|    | procedures that the following persons but no others |          |
|    | may be carried aboard the airplane without          |          |
|    | complying with the passenger-carrying airplane      |          |
|    | requirements: (1) A Crewmember, (2) A company       |          |
|    | employee, (3) An FAA air carrier inspector, a DOD   |          |
|    | commercial air carrier evaluator, or an authorized  |          |
|    | representative of the National Transportation       |          |
|    | Safety Board, who is performing official duties,    |          |
|    | (4) A person necessary for: The safety of the       |          |
|    | flight, The safe handling of animals, The safe      |          |
|    | handling of hazardous materials, The security of    |          |
|    | valuable or confidential cargo, The preservation of |          |
|    | fragile or perishable cargo, Experiments on, or     |          |
|    | testing of, cargo containers or cargo handling      |          |
|    | devices, The operation of special equipment for     |          |
|    | loading or unloading cargo, The loading or          |          |
|    | unloading of outsize cargo, (5) Any of the above    |          |
|    | listed persons, when traveling to or from his       |          |
|    | assignment, (6) A person performing duty as an      |          |
|    | honor guard accompanying a shipment made by or      |          |
|    | under the authority of the United States, (7) A     |          |
|    | military courier, military route supervisor,        |          |
|    | military cargo contract coordinator, or a flight    |          |
|    | crewmember of another military cargo contract air   |          |
|    | carrier or commercial operator, carried by a        |          |
|    | military cargo contract air carrier or commercial   |          |
|    | operator in operations under a military cargo       |          |
|    | contract, if that carriage is specifically          |          |
|    | authorized by the appropriate armed forces, (8) A   |          |
|    | dependent of an employee of a Certificate Holder    |          |
|    | when traveling with that employee on company        |          |
|    | business to or from outlying stations not served by |          |
|    | adequate regular passenger flights.                 |          |
|    |                                                     |          |
|    | *Sources:* 121.583(a); 121.583(a)(1);               |          |
|    | 121.583(a)(2); 121.583(a)(3); 121.583(a)(4);        |          |
|    | 121.583(a)(5); 121.583(a)(6); 121.583(a)(7);        |          |
|    | 121.583(a)(8); 121.583(d)                           |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.3(OP);      |          |
|    | 3.1.4(OP); 3.2.2(OP); 4.2.6(OP)                     |          |
|    |                                                     |          |
|    | 2\. Check that the Certificate Holder\'s manual     |          |
|    | contains procedures that, when carrying passengers  |          |
|    | who do not have to comply with the passenger        |          |
|    | carrying requirements, it may not operate an        |          |
|    | airplane unless each person has unobstructed access |          |
|    | from his seat to a regular or emergency exit.       |          |
|    |                                                     |          |
|    | *Sources:* 121.583(b)(1); 121.583(d)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP)                                           |          |
|    |                                                     |          |
|    | 3\. Check that the Certificate Holder\'s manual has |          |
|    | procedures how when carrying passengers who do not  |          |
|    | have to comply with the passenger carrying          |          |
|    | requirements it may not operate an airplane unless  |          |
|    | the pilot in command has a means of notifying each  |          |
|    | person when smoking is prohibited and when safety   |          |
|    | belts must be fastened.                             |          |
|    |                                                     |          |
|    | *Sources:* 121.583(b)(2); 121.583(d)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP)                                           |          |
|    |                                                     |          |
|    | 4\. Check that the Certificate Holder\'s manual has |          |
|    | procedures how, when carrying passengers who do not |          |
|    | have to comply with the passenger carrying          |          |
|    | requirements it may not operate an airplane unless  |          |
|    | the airplane has an approved seat with an approved  |          |
|    | safety belt for each person. The seat must be       |          |
|    | located so that the occupant is not in any position |          |
|    | to interfere with the flight crewmembers performing |          |
|    | their duties.                                       |          |
|    |                                                     |          |
|    | *Sources:* 121.583(b)(3); 121.583(d)                |          |
|    |                                                     |          |
|    | *Interfaces:* 1.1.1(AW); 1.3.1(AW); 2.1.2(AW);      |          |
|    | 2.1.2(OP); 3.1.2(OP); 3.1.3(OP)                     |          |
|    |                                                     |          |
|    | 5\. Check that the Certificate Holder\'s manual     |          |
|    | system has procedures that when carrying passengers |          |
|    | who do not have to comply with the passenger        |          |
|    | carrying requirements, before each takeoff, it      |          |
|    | shall ensure that all such persons have been orally |          |
|    | briefed by the responsible crewmember on: (1)       |          |
|    | Smoking, (2) Use of seat belts, (3) Location and    |          |
|    | operation of emergency exits, (4) Use of oxygen and |          |
|    | emergency equipment, and (5) For extended overwater |          |
|    | operations, the location of life rafts, and the     |          |
|    | location and operation of life preservers including |          |
|    | a demonstration of the method of donning and        |          |
|    | inflating a life preserver.                         |          |
|    |                                                     |          |
|    | *Sources:* 121.583(c)(1); 121.583(c)(2);            |          |
|    | 121.583(c)(3); 121.583(c)(4); 121.583(c)(5)         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP)                                           |          |
|    |                                                     |          |
|    | 6\. Check that the Certificate Holder\'s manual     |          |
|    | system has procedures for the safe carriage of      |          |
|    | passengers who do not have to comply with the       |          |
|    | passenger-carrying requirements.                    |          |
|    |                                                     |          |
|    | *Sources:* 121.583(d)                               |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 7\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to allow the pilot in command to          |          |
|    | authorize a passenger who does not have to comply   |          |
|    | with the passenger carrying requirements, admission |          |
|    | to the crew compartment of the airplane.            |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.583(e)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .4 | process contain instructions and information to     |          |
| 4. | provide a supply of supplemental oxygen approved    | No,      |
|    | for passenger safety as required by 14 CFR part     | Explain  |
|    | 121? **     **                                      |          |
|    |                                                     | Not      |
|    | SRRs: 121.135(a)(1); 121.331(c); 121.327(c);        | Ap       |
|    | 121.329(c); 121.333(e)                              | plicable |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to provide a supply of supplemental       |          |
|    | oxygen for use in a reciprocating engine airplane,  |          |
|    | approved for passenger safety.                      |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.327(c);               |          |
|    | 121.327(c)(1); 121.327(c)(2); 121.327(c)(3)         |          |
|    |                                                     |          |
|    | *Interfaces:* 1.1.1(AW); 1.3.1(AW); 2.1.2(AW);      |          |
|    | 2.1.2(OP); 3.1.3(OP)                                |          |
|    |                                                     |          |
|    | 2\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to provide a supply of supplemental       |          |
|    | oxygen in a turbine powered airplane, approved for  |          |
|    | passenger safety.                                   |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.329(c);               |          |
|    | 121.329(c)(1); 121.329(c)(2); 121.329(c)(3)         |          |
|    |                                                     |          |
|    | *Interfaces:* 1.1.1(AW); 1.3.1(AW); 2.1.2(AW);      |          |
|    | 2.1.2(OP); 3.1.3(OP)                                |          |
|    |                                                     |          |
|    | 3\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to provide supplemental oxygen for        |          |
|    | passengers when operating reciprocating engine      |          |
|    | powered, pressurized-cabin airplanes, at flight     |          |
|    | altitudes above 8,000 feet.                         |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.331(c);               |          |
|    | 121.331(c)(1); 121.331(c)(2); 121.331(c)(2)(i);     |          |
|    | 121.331(c)(2)(ii); 121.331(c)(2)(iii);              |          |
|    | 121.331(c)(3)                                       |          |
|    |                                                     |          |
|    | *Interfaces:* 1.1.1(AW); 1.3.1(AW); 2.1.2(AW);      |          |
|    | 2.1.2(OP); 3.1.3(OP)                                |          |
|    |                                                     |          |
|    | 4\. Check thar the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to provide for the use of passenger cabin |          |
|    | occupants supplemental oxygen for emergency descent |          |
|    | and first aid when operating turbine powered        |          |
|    | airplanes with pressurized cabins at altitudes      |          |
|    | above 10,000 feet.                                  |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.333(e);               |          |
|    | 121.333(e)(1); 121.333(e)(2)                        |          |
|    |                                                     |          |
|    | *Interfaces:* 1.1.1(AW); 1.3.1(AW); 2.1.2(AW);      |          |
|    | 2.1.2(OP); 3.1.2(OP); 3.1.3(OP); 4.2.4(OP)          |          |
|    |                                                     |          |
|    | 5\. Check that the Certificate Holder\'s manual     |          |
|    | system has information that, for first-aid          |          |
|    | treatment of occupants who for physiological        |          |
|    | reasons m ght require undiluted oxygen following    |          |
|    | descent from cabin pressure altitudes above flight  |          |
|    | level 250, a supply of oxygen in accordance with    |          |
|    | the requirements of Sec. 25.1443(d) must be         |          |
|    | provided for two percent of the occupants for the   |          |
|    | entire flight after cabin depressurization at cabin |          |
|    | pressure altitudes above 8,000 feet, but in no case |          |
|    | to less than one person.                            |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.135(b)(26);           |          |
|    | 121.333(e)(3)                                       |          |
|    |                                                     |          |
|    | *Interfaces:* 1.1.1(AW); 1.3.1(AW); 2.1.2(AW);      |          |
|    | 2.1.2(OP); 3.1.3(OP)                                |          |
|    |                                                     |          |
|    | 6\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that an appropriate number of acceptable  |          |
|    | oxygen dispensing units, but in no case less than   |          |
|    | two must be provided, with a means for the cabin    |          |
|    | attendants to use this supply.                      |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.333(e)(3)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .4 | process contain instructions and information to not |          |
| 5. | allow use of portable electronic devices on any     | No,      |
|    | aircraft except for devices that have been          | Explain  |
|    | determined not to cause interference with the       |          |
|    | navigation or communication system of the aircraft? |          |
|    | **     **                                           |          |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1); 121.306(a)                     |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to not allow the use of portable          |          |
|    | electronic devices on any aircraft except for those |          |
|    | devices that have been determined to not cause      |          |
|    | interference with the navigation or communication   |          |
|    | system of the aircraft.                             |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(1); 121.306(a)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder s Passenger Handling    | Yes      |
| .4 | process contain the approved applicable policies    |          |
| 6. | and procedures for allowing persons eligible under  | No,      |
|    | 14 CFR Section 121.547(a)(3) access to the          | Explain  |
|    | flightdeck? **     **                               |          |
|    |                                                     | Not      |
|    | SRRs: A.048b                                        | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder s A048 operation        | Yes      |
| .4 | specification describe the approved Cockpit Access  |          |
| 7. | Security System (CASS), Flight Deck Access          | No,      |
|    | restriction Program (FDAR), or CASS/FDAR program    | Explain  |
|    | and identify where in the manual the approved       |          |
|    | applicable policies and procedures are? **     **   | Not      |
|    |                                                     | Ap       |
|    | SRRs: A.048b                                        | plicable |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder s manual include the    | Yes      |
| .4 | policies and procedures for verifying the identity  |          |
| 8. | and eligibility of a person requesting access to    | No,      |
|    | the flightdeck? **     **                           | Explain  |
|    |                                                     |          |
|    | SRRs: A.048c(1)                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder s Passenger Handling    | Yes      |
| .4 | process contain approved procedures to ensure cabin |          |
| 9. | occupants, other than non-ambulatory patients, are  | No,      |
|    | aided in recognizing emergency exits during an      | Explain  |
|    | emergency evacuation to compensate for the shadows  |          |
|    | caused by the litters being in place, during        | Not      |
|    | aeromedical evacuation (AE) flights? **     **      | Ap       |
|    |                                                     | plicable |
|    | SRRs: A.522f                                        |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder s Passenger Handling    | Yes      |
| .5 | process include a Before Takeoff Passenger Briefing |          |
| 0. | that describes the approved procedures for aiding   | No,      |
|    | ambulatory cabin occupants in recognizing emergency | Explain  |
|    | exits in shadows caused by litters during AE        |          |
|    | flights? **     **                                  | Not      |
|    |                                                     | Ap       |
|    | SRRs: A.522f                                        | plicable |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder s Passenger Handling    | Yes      |
| .5 | process contain instructions and information for    |          |
| 1. | medical crewmembers and flight attendants to carry  | No,      |
|    | flashlights for in-flight use to observe patients   | Explain  |
|    | as necessary, during AE flights? **     **          |          |
|    |                                                     | Not      |
|    | SRRs: 121.135(a)(1); A.522f                         | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder s Passenger Handling    | Yes      |
| .5 | process contain coordination procedures used to     |          |
| 2. | ensure the safety of the Aeromedical evacuation     | No,      |
|    | Crewmembers (AECMs) who may need to attend to       | Explain  |
|    | patients during flight (e.g., takeoff, cruise, and  |          |
|    | landing) when the fasten seatbelt sign has been     | Not      |
|    | illuminated, for flight attendants and AECMs?       | Ap       |
|    | **     **                                           | plicable |
|    |                                                     |          |
|    | SRRs: A.522i                                        |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder s Passenger Handling    |          |
| .5 | process include instructions and information        |          |
| 3. | necessary for personnel to ensure that:             |          |
|    |                                                     |          |
|    | SRRs: A.522i                                        |          |
+----+-----------------------------------------------------+----------+
| 1. | Instructions are given to AECMs regarding           | Yes      |
| 53 | coordination procedures before the first and        |          |
| .1 | subsequent AE flights? **     **                    | No,      |
|    |                                                     | Explain  |
|    | SRRs: A.522i(1)                                     |          |
|    |                                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1. | AECMs are secured to litter stanchions (when        | Yes      |
| 53 | possible) via a strap to reduce the risk of         |          |
| .2 | uncontrolled movement in the cabin? SRR: A522i(2)   | No,      |
|    | **     **                                           | Explain  |
|    |                                                     |          |
|    | SRRs: A.522i(2)                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1. | AECMs are seated whenever the seatbelt sign is      | Yes      |
| 53 | illuminated, unless patients require immediate      |          |
| .3 | attention? **     **                                | No,      |
|    |                                                     | Explain  |
|    | SRRs: A.522i(3)                                     |          |
|    |                                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1. | Public address announcements are made to inform     | Yes      |
| 53 | patients and AECMs to return to their seats and     |          |
| .4 | fasten belts or straps whenever seatbelt lights are | No,      |
|    | illuminated? **     **                              | Explain  |
|    |                                                     |          |
|    | SRRs: A.522i(4)                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1. | Smoking is prohibited on all AE flights? **     **  | Yes      |
| 53 |                                                     |          |
| .5 | SRRs: A.522i(5)                                     | No,      |
|    |                                                     | Explain  |
|    |                                                     |          |
|    |                                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder s Passenger Handling    |          |
| .5 | process include instructions and information for    |          |
| 4. | substituting an employee in the place of a flight   |          |
|    | crew member that is listed in the flight s flight   |          |
|    | release, and is required to be on duty in the       |          |
|    | cockpit all times during AE operations, include     |          |
|    | that any person who substitutes for a flight        |          |
|    | crewmember on duty in the cockpit is required to    |          |
|    | qualified by:                                       |          |
|    |                                                     |          |
|    | SRRs: A.522j(1); A.522j(2)                          |          |
+----+-----------------------------------------------------+----------+
| 1. | Being in the cockpit on duty at all times?          | Yes      |
| 54 | **     **                                           |          |
| .1 |                                                     | No,      |
|    | SRRs: A.522j(2)                                     | Explain  |
|    |                                                     |          |
|    |                                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1. | Being knowledgeable of the emergency equipment and  | Yes      |
| 54 | procedures necessary to coordinate with other       |          |
| .2 | crewmembers and ground crew, and be able to use the | No,      |
|    | airplane radio communication equipment to call for  | Explain  |
|    | fire and rescue services in an emergency? **     ** |          |
|    |                                                     | Not      |
|    | SRRs: A.522j(2)(a)                                  | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1. | Being knowledgeable of the aircraft electrical      | Yes      |
| 54 | system including appropriate circuit breakers and   |          |
| .3 | properly manage the external power system?          | No,      |
|    | **     **                                           | Explain  |
|    |                                                     |          |
|    | SRRs: A.522j(2)(b)                                  | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1. | Being knowledgeable of, and be able to accomplish   | Yes      |
| 54 | fuel, oil, oxygen and other servicing procedures if |          |
| .4 | servicing is permitted during substitute? **     ** | No,      |
|    |                                                     | Explain  |
|    | SRRs: A.522j(2)(c)                                  |          |
|    |                                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1. | Being able to locate and operate emergency exits to | Yes      |
| 54 | include slide packs where used? **     **           |          |
| .5 |                                                     | No,      |
|    | SRRs: A.522j(2)(d); A.522j(4)(a)                    | Explain  |
|    |                                                     |          |
|    |                                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1. | Being able to match fire extinguisher with class of | Yes      |
| 54 | fire and be able to operate each type of            |          |
| .6 | extinguisher? **     **                             | No,      |
|    |                                                     | Explain  |
|    | SRRs: A.522j(2)(d); A.522j(4)(a)                    |          |
|    |                                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1. | Being knowledgeable in ground fire fighting         | Yes      |
| 54 | procedures to include emergency evacuation?         |          |
| .7 | **     **                                           | No,      |
|    |                                                     | Explain  |
|    | SRRs: A.522j(2)(d); A.522j(4)(a)                    |          |
|    |                                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .5 | process comply with the guidance contained in FAA   |          |
| 5. | Order 8900.1, Volume 14, Chapter 2, Section 1?      | No,      |
|    | **     **                                           | Explain  |
|    |                                                     |          |
|    | *Related Design JTIs:*                              | Not      |
|    |                                                     | Ap       |
|    | 1\. Check that the certificate holder\'s manual has | plicable |
|    | information and instructions to personnel on how    |          |
|    | they will handle passengers who do not comply with  |          |
|    | smoking prohibitions.                               |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 14, Ch 2, Sec 1,   |          |
|    | Para 14-155                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 2\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel on how passengers, who are not complying  |          |
|    | with the no-smoking rules, are to be approached     |          |
|    | using non-threatening methods/actions, and without  |          |
|    | the involvement of other passengers.                |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 14, Ch 2, Sec 1,   |          |
|    | Para 14-155                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 3\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel on how non-compliant passengers who       |          |
|    | refuse to identify themselves will be handled by    |          |
|    | having the pilot-in-command notify the operator     |          |
|    | that there is a non-compliant passenger on board    |          |
|    | who refuses to identify himself/herself, and        |          |
|    | request that the operator have law enforcement      |          |
|    | officials meet the flight at the gate.              |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 14, Ch 2, Sec 1,   |          |
|    | Para 14-155                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 4\. Check that the Certificate Holder\'s manual     |          |
|    | system has procedures to notify the flight crew if  |          |
|    | a passenger is suspected of smoking in the          |          |
|    | lavatory, of tampering with the lavatory smoke      |          |
|    | detector, or if the passenger refuses to extinguish |          |
|    | a cigarette. The procedure should provide for       |          |
|    | identifying information to include: (1) Picture ID, |          |
|    | (2) Address, (3) Physical description, (4) Seat     |          |
|    | number, (5) Boarding location, and (6) Names and    |          |
|    | addresses of any traveling companions. Operators    |          |
|    | must obtain the names and addresses of other        |          |
|    | passengers seated in the vicinity of the smoker as  |          |
|    | witnesses.                                          |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 14, Ch 2, Sec 1,   |          |
|    | Para 14-155                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 5\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to report to the FAA in a timely manner   |          |
|    | non-compliance with the smoking regulations.        |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 14, Ch 2, Sec 1,   |          |
|    | Para 14-155                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 6\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that the PIC and/or flight attendant in   |          |
|    | charge of the cabin should fill out a report on     |          |
|    | passenger non-complance incidents which, if         |          |
|    | feasible, both of them should sign and this report  |          |
|    | should be sent to the person designated by the      |          |
|    | operator to receive such reports and forwarded to   |          |
|    | the FAA CHDO.                                       |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 14, Ch 2, Sec 1,   |          |
|    | Para 14-155                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 7\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel how they will handle physically abusive,  |          |
|    | non-compliant passengers. (e.g. passenger becomes   |          |
|    | physically abusive either toward another passenger  |          |
|    | or crewmember, or if a passenger has to be          |          |
|    | physically restrained).                             |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 14, Ch 2, Sec 1,   |          |
|    | Para 14-155                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 8\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel how when handling abusive passengers, the |          |
|    | appropriate information should be obtained and the  |          |
|    | PIC should notify the operator and request that the |          |
|    | appropriate law enforcement officials meet the      |          |
|    | flight at the gate.                                 |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 14, Ch 2, Sec 1,   |          |
|    | Para 14-155                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP); 4.2.6(OP)                     |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .5 | process comply with the guidance contained in FAA   |          |
| 6. | Order 8900.1, Volume 3, Chapter 23, Section 4,      | No,      |
|    | Section 5, Section 6? **     **                     | Explain  |
|    |                                                     |          |
|    | *Related Design JTIs:*                              | Not      |
|    |                                                     | Ap       |
|    | 1\. Check that the certificate holder\'s manual has | plicable |
|    | procedures specifying how passenger briefings and   |          |
|    | demonstrations are representative of the oxygen     |          |
|    | systems used on a flight. Emphasis should be given  |          |
|    | to the location of passenger oxygen (ie, overhead   |          |
|    | units, seatbacks, and bulkheads), proper placing of |          |
|    | mask on the face, use of adjustment straps, and     |          |
|    | indications of oxygen flow (reservoir bag).         |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 3, Ch 23, Sec 4,   |          |
|    | Para 3-1806                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 2\. Check that the certificate holder\'s manual has |          |
|    | information and instructions to personnel on how    |          |
|    | information printed on passenger briefing cards     |          |
|    | includes instructions to personnel for the use of   |          |
|    | the passenger chemical supplemental oxygen system.  |          |
|    | This should include donning techniques, adjustment  |          |
|    | requirements, and any action necessary to initiate  |          |
|    | oxygen flow.                                        |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 3, Ch 23, Sec 6,   |          |
|    | Para 3-1856                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 3\. Check that the certificate holder\'s manual has |          |
|    | procedures how it will ensure that crewmembers have |          |
|    | the ability to manually open each type of oxygen    |          |
|    | mask compartment, deploy oxygen masks, identify     |          |
|    | compartments with additional oxygen masks,          |          |
|    | implement immediate action decompression            |          |
|    | procedures, and reset the system if applicable.     |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 3, Ch 23, Sec 4,   |          |
|    | Para 3-1800                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 4\. Check that the Certificate Holder\'s manual     |          |
|    | system has crewmember duties and procedures for the |          |
|    | handling of passengers applicable to the specific   |          |
|    | type of aircraft and operation, including, but not  |          |
|    | limited to: (1) Infants, Children, and              |          |
|    | Unaccompanied Minors - Designation of seating       |          |
|    | locations, designation of additional oxygen masks,  |          |
|    | infant and child life vest locations, and bassinet  |          |
|    | seat locations; (2) Passengers Needing Special      |          |
|    | Assistance - Procedures for the handling of onboard |          |
|    | wheelchairs and special aircraft accommodations,    |          |
|    | such as accessible lavatories and moveable          |          |
|    | armrests, procedures for the carriage of stretchers |          |
|    | and incubators, description of recommended          |          |
|    | alternate locations for administering medical       |          |
|    | assistance; (3) Passengers Needing Special          |          |
|    | Accommodation - Prisoners, VIP\'s, Deportees,       |          |
|    | Runaways, Persons traveling without visas, and      |          |
|    | other designated unescorted individuals.            |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 3, Ch 23, Sec 5,   |          |
|    | Para 3-1234                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP); 4.2.6(OP)                     |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .5 | process comply with the guidance contained in FAA   |          |
| 7. | Order 8900.1, Volume 3, Chapter 33, Section 3,      | No,      |
|    | Section 6? **     **                                | Explain  |
|    |                                                     |          |
|    | *Related Design JTIs:*                              | Not      |
|    |                                                     | Ap       |
|    | 1\. Check that the certificate holder\'s manual has | plicable |
|    | information and instructions to personnel to ask    |          |
|    | the age of any child.                               |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 3, Ch 33, Sec 6,   |          |
|    | Para 3-3569                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
|    |                                                     |          |
|    | 2\. Check that the certificate holder\'s manual has |          |
|    | information and instructions to personnel to ensure |          |
|    | a child restraint system is not located one row     |          |
|    | forward of, or one row aft of, or in an emergency   |          |
|    | exit row.                                           |          |
|    |                                                     |          |
|    | *Sources:* Reservations are a part of the interface |          |
|    | for this item; FAA Order 8900.1, Volume 3, Chapter  |          |
|    | 33, Section 6, Paragraph 3-3558                     |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.6(OP); 4.2.4(OP); 4.2.6(OP)                     |          |
|    |                                                     |          |
|    | 3\. Check that the certificate holder\'s manual has |          |
|    | information and instructions to personnel to ensure |          |
|    | that the child restraint system will not be placed  |          |
|    | in any aircraft aisle seat unless the seat next to  |          |
|    | the child is occupied by the attendants responsible |          |
|    | for the child or other family members               |          |
|    |                                                     |          |
|    | *Sources:* Reservations are a part of the interface |          |
|    | for this item; FAA Order 8900.1, Volume 3, Chapter  |          |
|    | 33, Section 6, Paragraph 3-3558                     |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.6(OP); 4.2.4(OP); 4.2.6(OP)                     |          |
|    |                                                     |          |
|    | 4\. Check that the certificate holder\'s manual has |          |
|    | information and instructions to personnel to ensure |          |
|    | that booster seats (those seats that do not have    |          |
|    | backs) are not authorized or used in the air        |          |
|    | carrier\'s operations.                              |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 3, Ch 33, Sec 6,   |          |
|    | Para 3-3558                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.6(OP)                                           |          |
|    |                                                     |          |
|    | 5\. Check that the certificate holder\'s manual has |          |
|    | information and instructions to personnel to ensure |          |
|    | that when it supplies a child restraint system, it  |          |
|    | is free of any obvious defects, functions properly, |          |
|    | and the restraint system is properly installed.     |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 3, Ch 33, Sec 6,   |          |
|    | Para 3-3558                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
|    |                                                     |          |
|    | 6\. Check that the certificate holder\'s manual has |          |
|    | information and instructions that during an         |          |
|    | emergency evacuation, the child/infant seat should  |          |
|    | remain attached to the passenger seat, and only the |          |
|    | child should be removed from the aircraft.          |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 3, Ch 33, Sec 6,   |          |
|    | Para 3-3558                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 7\. Check that the certificate holder\'s manual has |          |
|    | information and instructions to personnel how the   |          |
|    | responsible personnel check with the parent to      |          |
|    | ensure the approved child restraint system is       |          |
|    | correctly installed and the child is properly       |          |
|    | restrained in the child restraint system.           |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 3, Ch 33, Sec 6,   |          |
|    | Para 3-3558                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 8\. Check that the certificate holder\'s manual has |          |
|    | information and instructions to personnel how to    |          |
|    | verify that child restraint systems have a solid    |          |
|    | back and seat, and contain restraint straps that    |          |
|    | securely hold a child in the restraint system.      |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 3, Ch 33, Sec 6,   |          |
|    | Para 3-3558                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
|    |                                                     |          |
|    | 9\. Check that the certificate holder\'s manual has |          |
|    | information and instructions to personnel how it    |          |
|    | will ensure that child/infant seats are not used in |          |
|    | sideward facing passenger seats.                    |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 3, Ch 33, Sec 6,   |          |
|    | Para 3-3558                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
|    |                                                     |          |
|    | 10\. Check that the certificate holder\'s manual    |          |
|    | has information that rules do not permit the use of |          |
|    | safety belt extensions attached to an adult\'s      |          |
|    | seatbelt to restrain a lap child under the age of   |          |
|    | two during takeoff, landing or movement on the      |          |
|    | surface.                                            |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 3, Ch 33, Sec 6,   |          |
|    | Para 3-3558                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 11\. Check that the certificate holder\'s manual    |          |
|    | has information and instructions to personnel to    |          |
|    | ensure seatbacks are in a fully upright position,   |          |
|    | not in a reclining position, for takeoff and        |          |
|    | landing, so as to assure the degree of safety       |          |
|    | intended for emergency evacuation.                  |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 3, Ch 33, Sec 3,   |          |
|    | Para 3-3482                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 3.1.6(OP); 4.2.4(OP); 4.2.6(OP)          |          |
|    |                                                     |          |
|    | 12\. Check that the certificate holder\'s manual    |          |
|    | has information and instructions to personnel       |          |
|    | specifying how it will ensure that the armrests are |          |
|    | in the normal forward/down position to ensure they  |          |
|    | do not protrude aft of the seatback and obstruct    |          |
|    | the passageway between a seat to the aisle or       |          |
|    | emergency exit for takeoff and landing.             |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 3, Ch 33, Sec 3,   |          |
|    | Para 3-3483                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 1.3.1(AW); 2.1.2(AW); 2.1.2(OP);      |          |
|    | 3.1.2(OP); 4.2.4(OP); 4.2.6(OP)                     |          |
|    |                                                     |          |
|    | 13\. Check that the certificate holder\'s manual    |          |
|    | has information and instructions to personnel that  |          |
|    | when the seatbelt sign is turned on, responsible    |          |
|    | crewmembers should make an announcement which       |          |
|    | should advise passengers that when the seatbelt     |          |
|    | sign is illuminated, Federal Regulations require    |          |
|    | passengers to fasten their seatbelts.               |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 3, Ch 33, Sec 6,   |          |
|    | Para 3-3561                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 14\. Check that the certificate holder\'s manual    |          |
|    | tells crewmembers that that when the seatbelt sign  |          |
|    | is illuminated, the responsible crewmembers should  |          |
|    | periodically remind passengers the seatbelt sign is |          |
|    | lighted. Additional and forceful announcements      |          |
|    | should be made if passengers stand when the         |          |
|    | seatbelt sign is ON.                                |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 3, Ch 33, Sec 6,   |          |
|    | Para 3-3561                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 15\. Check that the certificate holder\'s manual    |          |
|    | has information and instructions to personnel       |          |
|    | specifying communication and coordination signals   |          |
|    | between all crewmembers which will be used to alert |          |
|    | flight attendants during turbulent conditions and   |          |
|    | indicating when: \-- Flight attendants are to cease |          |
|    | in-flight service \-- Flight attendants are to      |          |
|    | secure galley \-- Flight attendants are to be       |          |
|    | seated with restraints fastened \-- Flight          |          |
|    | attendants are to resume duties.                    |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 3, Ch 33, Sec 6,   |          |
|    | Para 3-3567                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 16\. Check that the certificate holder\'s manual    |          |
|    | has information and instructions to personnel that  |          |
|    | when flight attendants determine that turbulence is |          |
|    | too severe for continuing service they will take    |          |
|    | their seats, fasten their restraints, and notify    |          |
|    | flight crewmembers regarding this action.           |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 3, Ch 33, Sec 6,   |          |
|    | Para 3-3567                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 17\. Check that the certificate holder\'s manual    |          |
|    | has information and instructions to personnel to    |          |
|    | have crewmembers make announcements to forewarn     |          |
|    | passengers of pending situations which will require |          |
|    | them to comply with the seatbelt sign being turned  |          |
|    | on such as, expected turbulence or approaching      |          |
|    | destination.                                        |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 3, Ch 33, Sec 6,   |          |
|    | Para 3-3567                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 18\. Check that the certificate holder\'s manual    |          |
|    | has procedures that an oral briefing will be        |          |
|    | conducted to inform passengers if different types   |          |
|    | of flotation equipment are available. They must     |          |
|    | also be briefed on the methods of donning and       |          |
|    | operation of individual flotation devices.          |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 3, Ch 33, Sec 6,   |          |
|    | Para 3-3575                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 19\. Check that the certificate holder\'s manual    |          |
|    | has information that if an aircraft is equipped     |          |
|    | with different types of flotation equipment, each   |          |
|    | different type of equipment should be explained on  |          |
|    | the passenger information cards. If each cabin      |          |
|    | section uses a different information card, ensure   |          |
|    | that the equipment and the card match. The          |          |
|    | different methods of donning and or the operation   |          |
|    | of the individual flotation means should be         |          |
|    | depicted on the card.                               |          |
|    |                                                     |          |
|    | *Sources:* FAA Order 8900.1, Vol 3, Ch 33, Sec 6,   |          |
|    | Para 3-3575                                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .5 | process comply with the guidance contained in       |          |
| 8. | Advisory Circular (AC) 120-32? **     **            | No,      |
|    |                                                     | Explain  |
|    | *Related Design JTIs:*                              |          |
|    |                                                     | Not      |
|    | 1\. Check that the Certificate Holder\'s manual     | Ap       |
|    | system has procedures how non ambulatory            | plicable |
|    | handicapped passengers should be seated in aisle    |          |
|    | seats where they would be near the end of lines of  |          |
|    | passengers being evacuated at floor level, non      |          |
|    | overwing exits.                                     |          |
|    |                                                     |          |
|    | *Sources:* AC 120-32 9.a. AC 120-32 9.c.            |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
|    |                                                     |          |
|    | 2\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel how two non ambulatory passengers with    |          |
|    | attendants should not be seated directly across the |          |
|    | aisle from each other because their attendants      |          |
|    | would interfere with each other while attempting to |          |
|    | remove non ambulatory passengers from their seats   |          |
|    | during an emergency.                                |          |
|    |                                                     |          |
|    | *Sources:* AC 120-32 9.a.                           |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
|    |                                                     |          |
|    | 3\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that the gate agent will determine what   |          |
|    | amount of assistance a non ambulatory passengers    |          |
|    | will require to evacuate the aircraft.              |          |
|    |                                                     |          |
|    | *Sources:* AC 120-32 9.b.                           |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
|    |                                                     |          |
|    | 4\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel how to appropriately approach handicapped |          |
|    | passengers and provide assistance. (i.e. When a     |          |
|    | passenger is pushed in a wheelchair to the ticket   |          |
|    | counter/gate, frequently the agent will address the |          |
|    | person pushing the chair rather than the person in  |          |
|    | the chair).                                         |          |
|    |                                                     |          |
|    | *Sources:* Reservations are a part of the interface |          |
|    | for this element; AC 120-32 4.                      |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
|    |                                                     |          |
|    | 5\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel how if hemiplegic (Paralysis affecting    |          |
|    | only one side of the body) passengers with a normal |          |
|    | or strong left side, should be seated in aisle seat |          |
|    | on the right side of the aircraft so they can       |          |
|    | readily move to their left in case of emergency     |          |
|    | evacuation. The opposite would apply to persons     |          |
|    | with a strong right side. This also applies to      |          |
|    | passengers with an artificial limb or with an arm   |          |
|    | or leg in a cast, splint, or brace and to persons   |          |
|    | with any disability on one side of their body.      |          |
|    |                                                     |          |
|    | *Sources:* Reservations are a part of the interface |          |
|    | for this element; AC 120-32 (3)                     |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
|    |                                                     |          |
|    | 6\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel how a passenger traveling with a guide    |          |
|    | dog will be handled to include: (1) The dog should  |          |
|    | remain with its owner throughout the flight and     |          |
|    | they should be seated in the first row of a section |          |
|    | next to the bulkhead where there is more room for   |          |
|    | the dog. (2) If it appears that help is needed, the |          |
|    | F/A should address the blind person quietly,        |          |
|    | identify himself as an employee of the airline and  |          |
|    | offer assistance. (3) The guide dog should not be   |          |
|    | touched or petted and flight attendants should      |          |
|    | discourage children from yielding to their natural  |          |
|    | desire to pet the dog. (4) If it is necessary to    |          |
|    | give directions to a man or woman with a guide dog, |          |
|    | try to be specific in terms of right, left, or      |          |
|    | straight ahead so the master can direct the dog     |          |
|    | properly. (5) Should it become necessary to         |          |
|    | evacuate the aircraft, the blind person, if         |          |
|    | accompanied by a guide dog, should go down the      |          |
|    | slide with the dog in his lap. (6) It is the        |          |
|    | master\'s responsibility to make sure the dog is    |          |
|    | wearing its harness. (7)If the dog becomes          |          |
|    | separated during an evacuation the dog should be    |          |
|    | led by its leash to the top of the chute and pushed |          |
|    | down after its master.                              |          |
|    |                                                     |          |
|    | *Sources:* Reservations are a part of the interface |          |
|    | for this element; AC 120-32, 6 AC 120-32 5.f.(9)    |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP); 4.2.6(OP)                     |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .5 | process comply with the guidance contained in AC    |          |
| 9. | 121-24C? **     **                                  | No,      |
|    |                                                     | Explain  |
|    | *Related Design JTIs:*                              |          |
|    |                                                     | Not      |
|    | 1\. Check that the Certificate Holder\'s manual     | Ap       |
|    | system has information and instructions to          | plicable |
|    | personnel to make an announcement during flights    |          |
|    | where smoking is permitted stating that smoking of  |          |
|    | cigars and pipes is not permitted.                  |          |
|    |                                                     |          |
|    | *Sources:* AC 121-24C Appendix 1 a.(2)(d)           |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 2\. Check that the certificate holder\'s manual has |          |
|    | information and instructions to personnel give the  |          |
|    | pre takeoff oral briefing so that each passenger    |          |
|    | can clearly hear it and easily see required         |          |
|    | demonstrations. Flight attendants giving these      |          |
|    | briefings should speak slowly and distinctly. When  |          |
|    | there is only one flight attendant, the flight      |          |
|    | attendant should be located so the passengers can   |          |
|    | see the required oxygen demonstration, and if       |          |
|    | applicable, the demonstrations of equipment and     |          |
|    | procedures to be used in an emergency situation,    |          |
|    | and during extended over water operations. When     |          |
|    | more than one flight attendant gives the briefings  |          |
|    | and demonstrations, the flight attendants should be |          |
|    | evenly distributed throughout the passenger cabin.  |          |
|    |                                                     |          |
|    | *Sources:* AC 121-24 C 1. Appendix 1. Part 121      |          |
|    | Operations with Flight Attendants,                  |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 3\. Check that the certificate holder\'s manual has |          |
|    | information and instructions to personnel how       |          |
|    | flight attendants giving the demonstrations will    |          |
|    | coordinate them with applicable information given   |          |
|    | in the oral briefing, be animated, and make eye     |          |
|    | contact with as many passengers as possible.        |          |
|    |                                                     |          |
|    | *Sources:* AC 121-24 C 1. Appendix 1. Part 121      |          |
|    | Operations with Flight Attendants,                  |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 4\. Check that the certificate holder\'s manual has |          |
|    | procedures how the pre-takeoff oral briefing may be |          |
|    | given by audio tape or videotape means when the     |          |
|    | aircraft is equipped with the necessary videotape   |          |
|    | and sound equipment.                                |          |
|    |                                                     |          |
|    | *Sources:* AC 121-24 C 1. Appendix 1. Part 121      |          |
|    | Operations with Flight Attendants                   |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 5\. Check that the certificate holder\'s manual has |          |
|    | information and instructions to personnel how       |          |
|    | airlines using videotape presentations must ensure  |          |
|    | that screens used during these presentations that   |          |
|    | extend into the aisles are properly stowed prior to |          |
|    | movement on the surface, takeoff, or landing.       |          |
|    |                                                     |          |
|    | *Sources:* AC 121-24 C 1. Appendix 1. Part 121      |          |
|    | Operations with Flight Attendants                   |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 6\. Check that the certificate holder\'s manual has |          |
|    | information and instructions to personnel how when  |          |
|    | a videotape briefing is used, flight attendants     |          |
|    | should be evenly distributed, close to their        |          |
|    | assigned flight attendant seats.                    |          |
|    |                                                     |          |
|    | *Sources:* AC 121-24 C 1. Appendix 1. Part 121      |          |
|    | Operations with Flight Attendants,                  |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 7\. Check that the certificate holder\'s manual has |          |
|    | information and instructions to personnel to use    |          |
|    | alternative briefing procedures if a videotape or   |          |
|    | audiotape presentation becomes inoperative.         |          |
|    |                                                     |          |
|    | *Sources:* AC 121-24 C 1. Appendix 1. Part 121      |          |
|    | Operations with Flight Attendants,                  |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 8\. Check that the certificate holder\'s manual has |          |
|    | information and instructions to personnel how       |          |
|    | before each takeoff, passengers are orally briefed  |          |
|    | on each of the following: EXIT SEATING: Include a   |          |
|    | reference to the passenger information cards.       |          |
|    | Include a request that passengers identify          |          |
|    | themselves if they do not meet the criteria or if   |          |
|    | they cannot or do not wish to perform the functions |          |
|    | listed on the card. It is strongly recommended that |          |
|    | carriers require crewmembers to provide a preflight |          |
|    | personal briefing to each passenger at an exit      |          |
|    | seat. That briefing should clearly explain what     |          |
|    | each passenger should do in the event the exit      |          |
|    | might be needed and should refer each passenger to  |          |
|    | the information included on the passenger           |          |
|    | information card. FLOOR PROXIMITY EMERGENCY         |          |
|    | LIGHTING: Flight Attendants should inform           |          |
|    | passengers that emergency lights are located on or  |          |
|    | near the floor of the aircraft. ELECTRONIC DEVICES: |          |
|    | Passengers should be informed of permissible times, |          |
|    | conditions, and limitations when various portable   |          |
|    | electronic devices may be used. OXYGEN: Before      |          |
|    | reaching 25,000 feet, passengers should also be     |          |
|    | given instructions regarding the automatic          |          |
|    | appearance of the oxygen mask. In addition,         |          |
|    | passengers should be advised to don their own       |          |
|    | oxygen masks before assisting children with their   |          |
|    | masks. The announcement should include information  |          |
|    | that the oxygen mask reservoir bags may not         |          |
|    | inflate, although sufficient oxygen is flowing into |          |
|    | the bag. On smoking flights, passengers should be   |          |
|    | told to extinguish all cigarettes when the oxygen   |          |
|    | masks drop. SUPPLEMENTAL INFORMATION: Passengers    |          |
|    | should be briefed regarding passenger briefing      |          |
|    | cards and additional safety actions. Briefing       |          |
|    | should also contain instructions regarding          |          |
|    | passenger compliance with the following pretakeoff  |          |
|    | requirements: proper stowage of each passenger\'s   |          |
|    | carry-on baggage; securing each passenger\'s food   |          |
|    | and beverage tray in its stowed position; and       |          |
|    | stowing of any food, beverage, or tableware.        |          |
|    | LIFERAFTS AND SLIDE RAFTS: Flight attendants or     |          |
|    | other appropriate crewmembers must instruct         |          |
|    | passengers on liferaft and slide/raft retrieval     |          |
|    | from stowage and their preparation for use.         |          |
|    | INFORMATION ON CARDS: Flight attendants should      |          |
|    | emphasize that review of the passenger information  |          |
|    | cards is important. POSTTAKEOFF: Passengers should  |          |
|    | be briefed immediately before or after the          |          |
|    | \"seatbelt\" sign is turned off, that passengers    |          |
|    | should keep their seatbelts fastened while seated   |          |
|    | even if the \"seatbelt\" sign is turned off. The    |          |
|    | possibility of encountering unexpected turbulence   |          |
|    | should be emphasized to passengers. PRELANDING: A   |          |
|    | prelanding briefing is recommended and should       |          |
|    | include the following: seatbelts must be securely   |          |
|    | fastened; tray tables must be secured in their      |          |
|    | stowed position; seat backs must be in a fully      |          |
|    | upright position; food, beverages, or tableware     |          |
|    | must be picked up; and carry-on baggage and         |          |
|    | movie/video screens must be properly stowed for     |          |
|    | landing. POSTLANDING: A postlanding briefing is     |          |
|    | recommended. A flight attendant or other            |          |
|    | appropriate crewmember should advise passengers to  |          |
|    | remain seated with seatbelts fastened until the     |          |
|    | \"seatbelt\" sign has been turned off. This         |          |
|    | announcement should be accompanied by an            |          |
|    | explanation that this is for their own safety and   |          |
|    | the safety of those seated around them. Passengers  |          |
|    | should also be reminded concerning prohibitions     |          |
|    | against smoking. In addition, they should be        |          |
|    | reminded to use caution when opening the overhead   |          |
|    | bins. NOTE: Flight attendants should neither be     |          |
|    | assigned nor perform non safety-related duties      |          |
|    | during the safety briefings if those duties could   |          |
|    | obstruct the view of the passengers or distract     |          |
|    | them from listening.                                |          |
|    |                                                     |          |
|    | *Sources:* AC 121-24 C 1. Appendix 1, Part 121      |          |
|    | Operations with Flight Attendants                   |          |
|    |                                                     |          |
|    | 9\. Check that the certificate holder\'s manual has |          |
|    | information and instructions how before each        |          |
|    | takeoff, passengers are orally briefed that         |          |
|    | seatbelts should be worn low and tight.             |          |
|    |                                                     |          |
|    | *Sources:* AC 121-24C1. (3)                         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 10\. Check that the certificate holder\'s manual    |          |
|    | has information and instructions to personnel to    |          |
|    | include in the overwater briefing a demonstration   |          |
|    | of life preservers, donning, tightening of waist    |          |
|    | straps, both manual and automatic inflation         |          |
|    | techniques, and to point out survivor light. This   |          |
|    | briefing should also include stowage locations of   |          |
|    | life preservers, and removal and extraction from    |          |
|    | pouches.                                            |          |
|    |                                                     |          |
|    | *Sources:* AC 121-24C1 (12)(b)                      |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .6 | process comply with the guidance contained in AC    |          |
| 0. | 121-35? **     **                                   | No,      |
|    |                                                     | Explain  |
|    |                                                     |          |
|    |                                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .6 | process comply with the guidance contained in AC    |          |
| 1. | 121-36? **     **                                   | No,      |
|    |                                                     | Explain  |
|    |                                                     |          |
|    |                                                     | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .6 | process comply with the guidance contained in AC    |          |
| 2. | 91-62A? **     **                                   | No,      |
|    |                                                     | Explain  |
|    | *Related Design JTIs:*                              |          |
|    |                                                     | Not      |
|    | 1\. Check that the certificate holder\'s manual has | Ap       |
|    | information and instructions to personnel to ensure | plicable |
|    | a child restraint system is not located one row     |          |
|    | forward of, or one row aft of, or in an emergency   |          |
|    | exit row.                                           |          |
|    |                                                     |          |
|    | *Sources:* Reservations are a part of the interface |          |
|    | for this item; FAA Order 8900.1, Volume 3, Chapter  |          |
|    | 33, Section 6, Paragraph 3-3558                     |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.6(OP); 4.2.4(OP); 4.2.6(OP)                     |          |
|    |                                                     |          |
|    | 2\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions that if a   |          |
|    | child restraint system is provided, the child       |          |
|    | should be secured in the child restraint system any |          |
|    | time the seatbelt sign is lighted and when          |          |
|    | instructed by crewmembers to fasten seatbelts.      |          |
|    |                                                     |          |
|    | *Sources:* AC 91-62A 8.c.                           |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.6(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 3\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that a window passenger seat is the       |          |
|    | preferred location for a child restraint system.    |          |
|    |                                                     |          |
|    | *Sources:* Reservations are a part of the interface |          |
|    | for this item; AC 91-62A 8.a.(1)                    |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.6(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
|    |                                                     |          |
|    | 4\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel how on wide-bodied aircraft, child        |          |
|    | restraint systems are to be placed in a non-aisle   |          |
|    | seat, in a middle row of a double-aisle seat        |          |
|    | grouping.                                           |          |
|    |                                                     |          |
|    | *Sources:* Reservations are a part of the interface |          |
|    | for this item; AC 91-62A 8.a.(2)                    |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.6(OP); 4.2.4(OP); 4.2.6(OP)                     |          |
|    |                                                     |          |
|    | 5\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel that, when practical, one child restraint |          |
|    | system per row segment is preferable, more than one |          |
|    | child restraint system is allowed if the children   |          |
|    | are from the same family or traveling group.        |          |
|    |                                                     |          |
|    | *Sources:* Reservations are a part of the interface |          |
|    | for this item; AC 91-62A 8.a(3)                     |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.6(OP); 4.2.4(OP); 4.2.6(OP)                     |          |
|    |                                                     |          |
|    | 6\. Check that the Certificate Holder\'s manual     |          |
|    | system has information and instructions to          |          |
|    | personnel to ensure that the child restraint system |          |
|    | will not block access ways and passageways to       |          |
|    | emergency exits.                                    |          |
|    |                                                     |          |
|    | *Sources:* AC 91-62A 8.a. (4)                       |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.6(OP); 4.2.4(OP); 4.2.6(OP)                     |          |
+----+-----------------------------------------------------+----------+
| 1. | Does the certificate holder\'s manual contain the   | Yes      |
| 63 | required references to, or excerpts from, the       |          |
|    | operations specifications listed in the             | No,      |
|    | Supplemental Information section of this safety     | Explain  |
|    | attribute inspection (SAI)? **     **               |          |
|    |                                                     |          |
|    | SRRs: 119.43(b)                                     |          |
+----+-----------------------------------------------------+----------+
| 1  | If the certificate holder\'s manual includes        | Yes      |
| .6 | exceprts from its operations specifications, are    |          |
| 4. | the excerpts clearly identified as part of the      | No,      |
|    | operations specifications? **     **                | Explain  |
|    |                                                     |          |
|    | SRRs: 119.43(b)(1)                                  | Not      |
|    |                                                     | Ap       |
|    |                                                     | plicable |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s manual require       | Yes      |
| .6 | compliance with operations specifications listed in |          |
| 5. | the Supplemental Information section of this safety | No,      |
|    | attribute inspection (SAI)? **     **               | Explain  |
|    |                                                     |          |
|    | SRRs: 119.43(b)(2)                                  |          |
+----+-----------------------------------------------------+----------+
| 1  | Does the certificate holder\'s Passenger Handling   | Yes      |
| .6 | process contain a method for keeping all persons    |          |
| 6. | engaged in its operations informed of the           | No,      |
|    | provisions of the operations specifications listed  | Explain  |
|    | in the Supplemental Information section of this     |          |
|    | safety attribute inspection (SAI)? **     **        |          |
|    |                                                     |          |
|    | SRRs: 119.43(c)                                     |          |
+----+-----------------------------------------------------+----------+
| 2  | Does the certificate holder\'s manual contain       | Yes      |
| \. | general policies for the Passenger Handling process |          |
|    | that comply with the SRRs? **     **                | No,      |
|    |                                                     | Explain  |
|    | SRRs: 121.135(b)(1); 121.306(a); 121.311(a);        |          |
|    | 121.311(b); 121.311(e); 121.311(f); 121.317(a);     |          |
|    | 121.317(b); 121.317(c); 121.317(d); 121.317(e);     |          |
|    | 121.317(h); 121.317(i); 121.317(j); 121.317(l);     |          |
|    | 121.331(c); 121.340(a); 121.548; 121.550;           |          |
|    | 121.571(c); 121.573(a); 121.573(b); 121.574(b);     |          |
|    | 121.574(c); 121.575(a); 121.575(c); 121.575(d);     |          |
|    | 121.583(a); 121.583(d); 121.586(b); 121.586(c);     |          |
|    | 121.586(d); 121.571(b); 121.574(a); 121.586(a);     |          |
|    | 121.571(a); 121.575(b); 121.327(c); 121.329(c);     |          |
|    | 121.333(e); 121.583(c)                              |          |
|    |                                                     |          |
|    | *Related Design JTIs:*                              |          |
|    |                                                     |          |
|    | 1\. Check that the Certificate Holder\'s manual     |          |
|    | system contains a policy that portable electronic   |          |
|    | devices will not be allowed to be operated on any   |          |
|    | aircraft except for those devices that have been    |          |
|    | determined to not cause interference with the       |          |
|    | navigation or communication system of the aircraft. |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.306(a)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 2\. Check that the Certificate Holder\'s manual     |          |
|    | system contains a policy that no airplane will be   |          |
|    | operated unless each passenger who has reached his  |          |
|    | second birthday has an approved seat or berth       |          |
|    | during takeoff, enroute flight and landing.         |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.311(a)(1)             |          |
|    |                                                     |          |
|    | *Interfaces:* 1.1.1(AW); 1.3.1(AW); 2.1.2(AW);      |          |
|    | 2.1.2(OP); 3.1.2(OP); 3.2.2(OP); 4.2.4(OP);         |          |
|    | 4.2.6(OP)                                           |          |
|    |                                                     |          |
|    | 3\. Check that the Certificate Holder\'s manual     |          |
|    | system contains a policy that no airplane will be   |          |
|    | operated unless each person on board the airplane   |          |
|    | who has reached his/her second birthday has a       |          |
|    | separate approved seat or berth, and an approved    |          |
|    | safety belt, during movement on the surface, during |          |
|    | takeoff, enroute flight, and landing; except that   |          |
|    | two persons occupying a berth or multiple lounge or |          |
|    | divan seat may share one approved safety belt       |          |
|    | during enroute flight only.                         |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.311(a)(2); 121.311(b) |          |
|    |                                                     |          |
|    | *Interfaces:* 1.1.1(AW); 1.3.1(AW); 2.1.2(AW);      |          |
|    | 2.1.2(OP); 3.1.2(OP); 3.2.2(OP); 4.2.4(OP);         |          |
|    | 4.2.6(OP)                                           |          |
|    |                                                     |          |
|    | 4\. Check that the Certificate Holder\'s manual     |          |
|    | system contains a policy that children who have not |          |
|    | reached their second birthday may be held by an     |          |
|    | adult provided the child does not occupy or use any |          |
|    | restraining device during movement on the surface,  |          |
|    | during take-off and landing.                        |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.311(b)(1)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.2.2(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 5\. Check that the Certificate Holder\`s manual     |          |
|    | system contains a policy that a child accompanied   |          |
|    | by an adult can occupy an approved child restraint  |          |
|    | system furnished by the adult or Certificate        |          |
|    | Holder, provided that adult attends to the child    |          |
|    | during flight.                                      |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.311(b)(2);            |          |
|    | 121.311(b)(2)(i)                                    |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
|    |                                                     |          |
|    | 6\. Check that the Certificate Holder\'s manual     |          |
|    | system contains a policy that only properly         |          |
|    | placarded, approved child restraint systems are     |          |
|    | used on its airplanes.                              |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.311(b)(2)(ii)(A);     |          |
|    | 121.311(b)(2)(ii)(B)(1); 121.311(b)(2)(ii)(B)(2);   |          |
|    | 121.311(b)(2)(ii)(C); 121.311(b)(2)(iii)(C)         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
|    |                                                     |          |
|    | 7\. Check that the Certificate Holder\'s manual     |          |
|    | system contains a policy that a child may not       |          |
|    | occupy booster-type child restraint systems,        |          |
|    | vest-and harness-type child restraint systems, or   |          |
|    | lap held child restraints during movement on the    |          |
|    | surface, take-off, and landing.                     |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.311(b)(2)(ii)(D);     |          |
|    | 121.311(c)(1)                                       |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 8\. Check that the Certificate Holder\'s manual     |          |
|    | system contains a policy that the approved child    |          |
|    | restraint system must be properly secured to an     |          |
|    | approved forward-facing seat or berth during        |          |
|    | movement on the surface, takeoff, and landing.      |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.311(b)(2)(iii)(A)     |          |
|    |                                                     |          |
|    | *Interfaces:* 1.1.1(AW); 1.3.1(AW); 2.1.2(AW);      |          |
|    | 2.1.2(OP); 3.1.2(OP); 4.2.4(OP); 4.2.6(OP)          |          |
|    |                                                     |          |
|    | 9\. Check that the Certificate Holder\'s manual     |          |
|    | system contains a policy that a child must be       |          |
|    | properly secured in the approved restraint system   |          |
|    | and must not exceed the specified weight limit for  |          |
|    | the restraint system.                               |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.311(b)(2)(iii)(B)     |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
|    |                                                     |          |
|    | 10\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that a child shall not be  |          |
|    | prohibited from occupying an approved child         |          |
|    | restraint system furnished by the child\'s parent,  |          |
|    | guardian, designated attendant, providing the child |          |
|    | holds a ticket in an approved seat or berth, or     |          |
|    | such seat or berth is otherwise made available by   |          |
|    | the Certificate Holder for the child\'s use.        |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.311(c)(2);            |          |
|    | 121.311(c)(2)(i)                                    |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
|    |                                                     |          |
|    | 11\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that the Certificate       |          |
|    | Holder is not prohibited from providing child       |          |
|    | restraint systems.                                  |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.311(c)(3)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
|    |                                                     |          |
|    | 12\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that consistent with safe  |          |
|    | operating practices, it will determine the most     |          |
|    | appropriate passenger seat location for the child   |          |
|    | restraint systems.                                  |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.311(c)(3)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP); 4.2.6(OP)                                |          |
|    |                                                     |          |
|    | 13\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that an airplane will not  |          |
|    | takeoff or land unless each passenger seatback is   |          |
|    | in the upright position.                            |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.311(e)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 14\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that no airplane will      |          |
|    | takeoff or land when seatbacks are placed in other  |          |
|    | than the upright position for takeoff and landing,  |          |
|    | unless they do not obstruct access to emergency     |          |
|    | exits.                                              |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.311(e)(1)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.6(OP); 4.2.4(OP); 4.2.6(OP)                     |          |
|    |                                                     |          |
|    | 15\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that no airplane will      |          |
|    | takeoff or land when aircraft cabin seats are used  |          |
|    | for cargo, or for persons unable to sit erect for   |          |
|    | medical reasons, unless the seatback does not       |          |
|    | obstruct any passenger\'s access to the aisle or to |          |
|    | any emergency exit.                                 |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.311(e)(2)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 3.1.6(OP); 4.2.4(OP); 4.2.6(OP)          |          |
|    |                                                     |          |
|    | 16\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that on airplanes, with no |          |
|    | flight attendant, the airplane may takeoff and land |          |
|    | as long as the flight crew instructs each passenger |          |
|    | to place his or her seatback in the upright         |          |
|    | position for takeoff or landing.                    |          |
|    |                                                     |          |
|    | *Sources:* 121.135(a)(2); 121.135(b)(1);            |          |
|    | 121.311(e)(3)                                       |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 17\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that each occupant of a    |          |
|    | seat equipped with a shoulder harness or with a     |          |
|    | combined safety belt and shoulder harness must have |          |
|    | the shoulder harness or combined safety belt and    |          |
|    | shoulder harness properly secured about that        |          |
|    | occupant during takeoff and landing, except that    |          |
|    | the shoulder harness that is not combined with a    |          |
|    | safety belt may be unfastened if the occupant       |          |
|    | cannot perform the required duties.                 |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.311(h)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 18\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that no person will        |          |
|    | operated an airplane on a non-smoking flight,       |          |
|    | unless either the \"No-Smoking\" passenger          |          |
|    | information signs are lighted or one or more        |          |
|    | \"No-Smoking\" placards are posted during the       |          |
|    | entire flight.                                      |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.317(c)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 19\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that no person will        |          |
|    | operate a passenger-carrying airplane unless at     |          |
|    | least one legible sign or placard that reads        |          |
|    | \"Fasten seat belt while seated\" is visible from   |          |
|    | each passenger seat.                                |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.317(d)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 20\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that no person will        |          |
|    | operate an airplane unless each lavatory has a sign |          |
|    | or placard installed that reads: \"Federal Law      |          |
|    | Provides for a Penalty up to \$2,000 (\$2,200) for  |          |
|    | tampering with the smoke detector installed in this |          |
|    | lavatory.\"                                         |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.317(e)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 21\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that before each takeoff,  |          |
|    | passengers shall be orally briefed and that the     |          |
|    | briefing will include a statement that passengers   |          |
|    | shall comply with Federal Aviation Regulations and  |          |
|    | crewmember instructions regarding compliance with   |          |
|    | the following: Lighted passenger information signs, |          |
|    | Posted Placards, Keeping seatbelts fastened while   |          |
|    | the \"Fasten Seatbelt\" sign is lighted, No smoking |          |
|    | in any lavatory, Areas designated for safety        |          |
|    | purposes as No Smoking areas, No smoking while the  |          |
|    | No Smoking sign is lighted or No Smoking placards   |          |
|    | are posted, No tampering with, disabling or         |          |
|    | destroying any smoke detector installed in any      |          |
|    | airplane lavatory, and When, where, and under what  |          |
|    | conditions smoking is prohibited.                   |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.571(a)(1)(i);         |          |
|    | 121.571(a)(1)(iii)                                  |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 22\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that it will provide a     |          |
|    | supply of supplemental oxygen for use in a          |          |
|    | reciprocating engine airplane, approved for         |          |
|    | passenger safety.                                   |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.327(c);               |          |
|    | 121.327(c)(1); 121.327(c)(2); 121.327(c)(3)         |          |
|    |                                                     |          |
|    | *Interfaces:* 1.1.1(AW); 1.3.1(AW); 2.1.2(AW);      |          |
|    | 2.1.2(OP); 3.1.3(OP)                                |          |
|    |                                                     |          |
|    | 23\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that it will provide a     |          |
|    | supply of supplemental oxygen for use in a turbine  |          |
|    | powered airplane, approved for passenger safety.    |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.329(c)(1);            |          |
|    | 121.329(c)(2); 121.329(c)(3)                        |          |
|    |                                                     |          |
|    | *Interfaces:* 1.1.1(AW); 1.3.1(AW); 2.1.2(AW);      |          |
|    | 2.1.2(OP); 3.1.3(OP)                                |          |
|    |                                                     |          |
|    | 24\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that when operating        |          |
|    | reciprocating engine powered, pressurized-cabin     |          |
|    | airplanes, at flight altitudes above 8,000 feet,    |          |
|    | there shall be provided, supplemental oxygen for    |          |
|    | passengers.                                         |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.331(c);               |          |
|    | 121.331(c)(1); 121.331(c)(2); 121.331(c)(2)(i);     |          |
|    | 121.331(c)(2)(ii); 121.331(c)(2)(iii);              |          |
|    | 121.331(c)(3)                                       |          |
|    |                                                     |          |
|    | *Interfaces:* 1.1.1(AW); 1.3.1(AW); 2.1.2(AW);      |          |
|    | 2.1.2(OP); 3.1.3(OP)                                |          |
|    |                                                     |          |
|    | 25\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that when operating        |          |
|    | turbine powered airplanes with pressurized cabins   |          |
|    | at altitudes above 10,000 feet, supplemental oxygen |          |
|    | for emergency descent and first aid, must be        |          |
|    | provided for the use of passenger cabin occupants.  |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.333(e);               |          |
|    | 121.333(e)(1); 121.333(e)(2)                        |          |
|    |                                                     |          |
|    | *Interfaces:* 1.1.1(AW); 1.3.1(AW); 2.1.2(AW);      |          |
|    | 2.1.2(OP); 3.1.2(OP); 3.1.3(OP); 4.2.4(OP)          |          |
|    |                                                     |          |
|    | 26\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that no person will        |          |
|    | operate an airplane unless it is equipped with life |          |
|    | preservers or other approved flotation means        |          |
|    | provided for each seated occupant and that          |          |
|    | equipment must be within easy reach and readily     |          |
|    | removable from the airplane.                        |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.340(a)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 27\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that before each takeoff   |          |
|    | passengers shall be orally briefed on the location  |          |
|    | of emergency exits.                                 |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.571(a)(1)(ii)         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 28\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that before each takeoff,  |          |
|    | each passenger shall be orally briefed on the use   |          |
|    | of seatbelts, instructions on how to fasten and     |          |
|    | unfasten seatbelts, and when, where and under what  |          |
|    | conditions the safety belt must be fastened.        |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.571(a)(1)(iii)        |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 29\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that passenger briefings   |          |
|    | shall include a statement that the Federal Aviation |          |
|    | Regulations require passenger compliance with       |          |
|    | lighted passenger information signs and crewmember  |          |
|    | instructions concerning the use of safety belts.    |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.571(a)(1)(iii)        |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 30\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that before each takeoff,  |          |
|    | each passenger shall be briefed on the location and |          |
|    | use of any required emergency flotation means.      |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.571(a)(1)(iv)         |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 31\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that before each takeoff,  |          |
|    | on operations that do not use flight attendants,    |          |
|    | each passenger shall be orally briefed on the       |          |
|    | placement of seatbacks in an upright position       |          |
|    | before takeoff and landing.                         |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.571(a)(1)(v)(A)       |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 32\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that before each takeoff,  |          |
|    | on operations that do not use flight attendants,    |          |
|    | each passenger shall be briefed on the location of  |          |
|    | survival equipment.                                 |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.571(a)(1)(v)(B)       |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 33\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that before each takeoff,  |          |
|    | on operations that do not use flight attendants,    |          |
|    | each passenger shall be briefed, if the flight      |          |
|    | involves operations above 12,000 MSL, on the normal |          |
|    | and emergency use of oxygen.                        |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.571(a)(1)(v)(C)       |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 34\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that before each takeoff,  |          |
|    | on operations that do not use flight attendants,    |          |
|    | each passenger shall be orally briefed on the       |          |
|    | location and operation of fire extinguisher.        |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.571(a)(1)(v)(D)       |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 35\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that after each takeoff,   |          |
|    | immediately before or immediately after turning the |          |
|    | seat belt sign off, an announcement shall be made   |          |
|    | that passengers should keep their seat belts        |          |
|    | fastened, while seated, even when the seat belt     |          |
|    | sign is off.                                        |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.571(a)(2)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 36\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that before each takeoff a |          |
|    | required crewmember assigned to the flight shall    |          |
|    | conduct an individual briefing of each person who   |          |
|    | may need the assistance of another person to move   |          |
|    | expeditiously to an exit in the event of an         |          |
|    | emergency.                                          |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.571(a)(3)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 37\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that before each takeoff a |          |
|    | crewmember shall brief each special handling person |          |
|    | onboard and his attendant, if any, on: The routes   |          |
|    | to each appropriate exit, \-- The most appropriate  |          |
|    | time to begin moving to an exit, \-- Ask the most   |          |
|    | appropriate manner of assisting the person so as to |          |
|    | prevent pain and further injury in the event of an  |          |
|    | emergency. This briefing does not have to be given  |          |
|    | if the person has been given the briefing on a      |          |
|    | previous leg of the flight in the same aircraft if  |          |
|    | the crewmembers on duty have been advised as to the |          |
|    | most appropriate manner of assisting the person so  |          |
|    | as to prevent pain and further injury.              |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.571(a)(3)(i);         |          |
|    | 121.571(a)(3)(ii); 121.571(a)(4)                    |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 38\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that it will ensure that   |          |
|    | on each passenger-carrying airplane, printed cards  |          |
|    | supplementing the oral briefing will be located in  |          |
|    | convenient locations for passenger use. Each        |          |
|    | required card must contain information pertinent    |          |
|    | only to the type and model airplane used for that   |          |
|    | flight.                                             |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.571(b)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 39\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that printed cards         |          |
|    | supplementing the oral briefing will contain:       |          |
|    | Diagrams of the emergency exits, methods of         |          |
|    | operating the emergency exits, and other            |          |
|    | instructions necessary for use of emergency         |          |
|    | equipment.                                          |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.571(b)(1);            |          |
|    | 121.571(b)(2)                                       |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 40\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that when conducting       |          |
|    | overwater operations, if the airplane proceeds      |          |
|    | directly over water after takeoff, the overwater    |          |
|    | briefing will be done before takeoff.               |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.573(c)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 41\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that when conducting       |          |
|    | overwater operations, if the airplane does not      |          |
|    | proceed directly over water after takeoff, no part  |          |
|    | of the overwater briefing has to be given before    |          |
|    | takeoff, but the entire briefing must be given      |          |
|    | before reaching the overwater part of the flight.   |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.573(d)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 42\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that no person is allowed  |          |
|    | to smoke within 10 feet of oxygen storage and       |          |
|    | dispensing equipment carried for passenger medical  |          |
|    | use.                                                |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.574(b)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 43\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that no person is allowed  |          |
|    | to connect or disconnect medical oxygen dispensing  |          |
|    | equipment, to or from a gaseous oxygen cylinder     |          |
|    | while any passenger is aboard the airplane.         |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.574(c)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP)                                |          |
|    |                                                     |          |
|    | 44\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that alcoholic beverages   |          |
|    | are not to be served to any person, aboard any of   |          |
|    | its aircraft, who appears to be intoxicated.        |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.575(b)(1)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 45\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that it will ensure that   |          |
|    | no alcoholic beverages are served to any person     |          |
|    | aboard any of its aircraft who is escorting a       |          |
|    | person, or is being escorted.                       |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.575(b)(2)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.3(OP);      |          |
|    | 4.2.4(OP); 7.1.4(OP)                                |          |
|    |                                                     |          |
|    | 46\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that it will not serve any |          |
|    | alcoholic beverage to any person aboard any of its  |          |
|    | aircraft who has a deadly or dangerous weapon       |          |
|    | accessible to him while aboard the aircraft.        |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.575(b)(3)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 4.2.4(OP)                                           |          |
|    |                                                     |          |
|    | 47\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that it will not allow any |          |
|    | person to board any of its aircraft if that person  |          |
|    | appears to be intoxicated.                          |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.575(c)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP); 4.2.6(OP)                     |          |
|    |                                                     |          |
|    | 48\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that it shall, within five |          |
|    | days after the incident, report to the              |          |
|    | Administrator the refusal of any person to cease    |          |
|    | drinking from a source of alcohol they brought on   |          |
|    | board, or of any disturbance caused by a person who |          |
|    | appears to be intoxicated aboard any of its         |          |
|    | aircraft.                                           |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.575(d)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP); 4.2.6(OP)                     |          |
|    |                                                     |          |
|    | 49\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that when carrying         |          |
|    | passengers who do not have to comply with the       |          |
|    | passenger carrying requirements, it may not operate |          |
|    | an airplane unless each person has unobstructed     |          |
|    | access from his seat to a regular or emergency      |          |
|    | exit.                                               |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.583(b)(1)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP)                                           |          |
|    |                                                     |          |
|    | 50\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that when carrying         |          |
|    | passengers who do not have to comply with the       |          |
|    | passenger carrying requirements it may not operate  |          |
|    | an airplane unless the pilot in command has a means |          |
|    | of notifying each person when smoking is prohibited |          |
|    | and when safety belts must be fastened.             |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.583(b)(2)             |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP)                                           |          |
|    |                                                     |          |
|    | 51\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that when carrying         |          |
|    | passengers who do not have to comply with the       |          |
|    | passenger carrying requirements it may not operate  |          |
|    | an airplane unless the airplane has an approved     |          |
|    | seat with an approved safety belt for each person.  |          |
|    | The seat must be located so that the occupant is    |          |
|    | not in any position to interfere with the flight    |          |
|    | crewmembers performing their duties.                |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.583(b)(3)             |          |
|    |                                                     |          |
|    | *Interfaces:* 1.1.1(AW); 1.3.1(AW); 2.1.2(AW);      |          |
|    | 2.1.2(OP); 3.1.2(OP); 3.1.3(OP)                     |          |
|    |                                                     |          |
|    | 52\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that when carrying         |          |
|    | passengers who do not have to comply with the       |          |
|    | passenger carrying requirements, before each        |          |
|    | takeoff, it shall ensure that all such persons have |          |
|    | been orally briefed by the responsible crewmember   |          |
|    | on: (1) Smoking, (2) Use of seat belts, (3)         |          |
|    | Location and operation of emergency exits, (4) Use  |          |
|    | of oxygen and emergency equipment, and (5) For      |          |
|    | extended overwater operations, the location of life |          |
|    | rafts, and the location and operation of life       |          |
|    | preservers including a demonstration of the method  |          |
|    | of donning and inflating a life preserver.          |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.583(c)(1);            |          |
|    | 121.583(c)(2); 121.583(c)(3); 121.583(c)(4);        |          |
|    | 121.583(c)(5)                                       |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP)                                           |          |
|    |                                                     |          |
|    | 53\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that it will not refuse    |          |
|    | transportation to a passenger on the basis that:    |          |
|    | The passenger may need the assistance of another    |          |
|    | person to move expeditiously to an exit in the      |          |
|    | event of an emergency or his transportation would   |          |
|    | or might be harmful to safety, unless the passenger |          |
|    | cannot comply with the carrier\'s established       |          |
|    | procedures or fails to comply with reasonable       |          |
|    | notice requirements.                                |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.586(a)(1);            |          |
|    | 121.586(a)(2)(i); 121.586(a)(2)(ii)                 |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.2(OP);      |          |
|    | 3.1.3(OP); 4.2.4(OP); 4.2.6(OP)                     |          |
|    |                                                     |          |
|    | 54\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that it shall provide the  |          |
|    | certificate-holding district office with a copy of  |          |
|    | each procedure it establishes regarding its         |          |
|    | authority to refuse transportation to a passenger   |          |
|    | needing assistance.                                 |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.586(b)                |          |
|    |                                                     |          |
|    | *Interfaces:* 2.1.2(AW); 2.1.2(OP); 3.1.3(OP);      |          |
|    | 4.2.6(OP)                                           |          |
|    |                                                     |          |
|    | 55\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that whenever the          |          |
|    | Administrator finds that revisions in the           |          |
|    | procedures in its authority to refuse               |          |
|    | transportation are necessary in the interest of     |          |
|    | safety or in the public interest, the Certificate   |          |
|    | Holder, after notification by the Administrator,    |          |
|    | shall make those revisions in its procedures.       |          |
|    | Within 30 days after the Certificate Holder         |          |
|    | receives such notice, it may file a petition to     |          |
|    | reconsider the notice with the certificate-holding  |          |
|    | district office. The filing of a petition to        |          |
|    | reconsider stays the notice pending a decision by   |          |
|    | the Administrator. However, if the Administrator    |          |
|    | finds that there is an emergency that requires      |          |
|    | immediate action in the interest of safety in air   |          |
|    | commerce, he may, upon a statement of the reasons,  |          |
|    | require a change effective without stay.            |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.586(c)                |          |
|    |                                                     |          |
|    | *Interfaces:* 3.1.4(OP)                             |          |
|    |                                                     |          |
|    | 56\. Check that the Certificate Holder\'s manual    |          |
|    | system contains a policy that the Certificate       |          |
|    | Holder shall make available to the public at each   |          |
|    | airport it serves a copy of each procedure it       |          |
|    | establishes in regards to its authority to refuse   |          |
|    | transportation to a passenger needing assistance.   |          |
|    |                                                     |          |
|    | *Sources:* 121.135(b)(1); 121.586(d)                |          |
|    |                                                     |          |
|    | *Interfaces:* 4.2.6(OP)                             |          |
+----+-----------------------------------------------------+----------+
| 3  | Does the certificate holder\'s manual reference the | Yes      |
| \. | appropriate Federal Aviation Regulations listed in  |          |
|    | the Supplemental Information section of this safety | No,      |
|    | attribute inspection (SAI)? **     **               | Explain  |
|    |                                                     |          |
|    | SRRs: 121.135(b)(3)                                 |          |
+----+-----------------------------------------------------+----------+
| 4  | Does the certificate holder\'s manual contain the   | Yes      |
| \. | duties and responsibilities for personnel who will  |          |
|    | accomplish the Passenger Handling process?          | No,      |
|    | **     **                                           | Explain  |
|    |                                                     |          |
|    | SRRs: 121.135(b)(2)                                 |          |
+----+-----------------------------------------------------+----------+
| 5  | Does the certificate holder\'s manual include       | Yes      |
| \. | instructions and information for personnel to meet  |          |
|    | the requirements of the Passenger Handling process? | No,      |
|    | **     **                                           | Explain  |
|    |                                                     |          |
|    | SRRs: 121.135(a)(1)                                 |          |
+----+-----------------------------------------------------+----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
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| A |                                                                   |
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|   |                                                                   |
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| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 1 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
| P |                                                                   |
| r |                                                                   |
| o |                                                                   |
| c |                                                                   |
| e |                                                                   |
| d |                                                                   |
| u |                                                                   |
| r |                                                                   |
| e |                                                                   |
| s |                                                                   |
|   |                                                                   |
| A |                                                                   |
| t |                                                                   |
| t |                                                                   |
| r |                                                                   |
| i |                                                                   |
| b |                                                                   |
| u |                                                                   |
| t |                                                                   |
| e |                                                                   |
|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
| o |                                                                   |
| p |                                                                   |
| - |                                                                   |
| D |                                                                   |
| o |                                                                   |
| w |                                                                   |
| n |                                                                   |
| M |                                                                   |
| e |                                                                   |
| n |                                                                   |
| u |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | No procedures, policy, instructions or information specified.     |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Procedures or instructions and information do not identify (who,  |
| \ | what, when, where, how).                                          |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Procedures, policy or instructions and information do not comply  |
| \ | with CFR.                                                         |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Procedures, policy or instructions and information do not comply  |
| \ | with FAA policy and guidance.                                     |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Procedures, policy or instructions and information do not comply  |
| \ | with other documentation (e.g., manufacturer\'s data, Jeppesen\'s |
| . | Charts, etc.).                                                    |
+---+-------------------------------------------------------------------+
| 6 | Procedures, policy or instructions and information unclear or     |
| \ | incomplete.                                                       |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 7 | Documentation quality (e.g., unreadable or illegible).            |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 8 | Procedures, policy or instructions and information inconsistent   |
| \ | across Certificate Holder manuals (FOM - Flight Operations Manual |
| . | to GMM - General Maintenance Manual, etc.).                       |
+---+-------------------------------------------------------------------+
| 9 | Procedures, policy or instructions and information inconsistent   |
| \ | across media (e.g., paper, microfiche, electronic).               |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Resource requirements incomplete (personnel, facilities,          |
| 0 | equipment, technical data).                                       |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Other.                                                            |
| 1 |                                                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
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| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| * |                                                                   |
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+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
| 1 | Review the control questions below.                               |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Review the certificate holder\'s policies, procedures,            |
| \ | instructions, and information to gain an understanding of the     |
| . | controls that it has documented.                                  |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Are the following controls built into the Passenger  |           |
| \ | Handling process:                                    |           |
| . |                                                      |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that no passengers are boarded who appear to be      |           |
| 1 | intoxicated? **     **                               | No,       |
| . |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that no passengers are boarded who appear to present |           |
| 2 | a safety risk? **     **                             | No,       |
| . |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that passenger information cards, specific to the    |           |
| 3 | make and model of the aircraft, are available to all | No,       |
| . | passengers? **     **                                | Explain   |
|   |                                                      |           |
|   |                                                      | Not       |
|   |                                                      | A         |
|   |                                                      | pplicable |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that armed passengers have approval to carry weapons |           |
| 4 | in accordance with the certificate holder\'s         | No,       |
| . | procedures? **     **                                | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that all persons with disabilities are boarded and   |           |
| 5 | provided transportation in accordance with the       | No,       |
| . | certificate holder\'s procedures? **     **          | Explain   |
|   |                                                      |           |
|   |                                                      | Not       |
|   |                                                      | A         |
|   |                                                      | pplicable |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that any passenger disturbances are handled in       |           |
| 6 | accordance with the certificate holder\'s            | No,       |
| . | procedures? **     **                                | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that approved child restraint systems are boarded    |           |
| 7 | and handled in accordance with the certificate       | No,       |
| . | holder\'s procedures? **     **                      | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that dangerous goods restrictions are observed?      |           |
| 8 | **     **                                            | No,       |
| . |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that passengers receive all applicable required      |           |
| 9 | safety briefings in accordance with the certificate  | No,       |
| . | holder\'s design? **     **                          | Explain   |
|   |                                                      |           |
|   |                                                      | Not       |
|   |                                                      | A         |
|   |                                                      | pplicable |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that all applicable requirements regarding the use   |           |
| 1 | of seatbelts and seatbelt/shoulder harnesses and     | No,       |
| 0 | passenger seatbacks are met? **     **               | Explain   |
| . |                                                      |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that aircraft occupants comply with the certificate  |           |
| 1 | holder\'s restrictions regarding portable electronic | No,       |
| 1 | devices? **     **                                   | Explain   |
| . |                                                      |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that all applicable requirements regarding           |           |
| 1 | prohibition of smoking are observed? **     **       | No,       |
| 2 |                                                      | Explain   |
| . |                                                      |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that in an extended overwater operation, all         |           |
| 1 | applicable requirements regarding equipment and      | No,       |
| 3 | briefings are observed? **     **                    | Explain   |
| . |                                                      |           |
|   |                                                      | Not       |
|   |                                                      | A         |
|   |                                                      | pplicable |
+---+------------------------------------------------------+-----------+
| 1 | Is there a control or controls in place to ensure    | Yes       |
| . | that passenger information signs and required        |           |
| 1 | informational placards are present and are used in   | No,       |
| 4 | accordance with the certificate holder\'s design?    | Explain   |
| . | **     **                                            |           |
|   |                                                      | Not       |
|   |                                                      | A         |
|   |                                                      | pplicable |
+---+------------------------------------------------------+-----------+
| 2 | Does the certificate holder have a documented method | Yes       |
| \ | for assessing the impact of any changes made to the  |           |
| . | controls in the Passenger Handling process?          | No,       |
|   | **     **                                            | Explain   |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| S |                                                                   |
| A |                                                                   |
| I |                                                                   |
|   |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 2 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
| C |                                                                   |
| o |                                                                   |
| n |                                                                   |
| t |                                                                   |
| r |                                                                   |
| o |                                                                   |
| l |                                                                   |
| s |                                                                   |
|   |                                                                   |
| A |                                                                   |
| t |                                                                   |
| t |                                                                   |
| r |                                                                   |
| i |                                                                   |
| b |                                                                   |
| u |                                                                   |
| t |                                                                   |
| e |                                                                   |
|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
| o |                                                                   |
| p |                                                                   |
| - |                                                                   |
| D |                                                                   |
| o |                                                                   |
| w |                                                                   |
| n |                                                                   |
| M |                                                                   |
| e |                                                                   |
| n |                                                                   |
| u |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | No controls specified.                                            |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Documentation for the controls do not identify (who, what, when,  |
| \ | where, how).                                                      |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Controls incomplete.                                              |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Controls could be circumvented.                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Controls could be unenforceable.                                  |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 6 | Resource requirements incomplete (personnel, facilities,          |
| \ | equipment, technical data).                                       |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 7 | Other.                                                            |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
| S |                                                                   |
| A |                                                                   |
| I |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
| 3 |                                                                   |
|   |                                                                   |
| - |                                                                   |
| P |                                                                   |
| r |                                                                   |
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| c |                                                                   |
| e |                                                                   |
| s |                                                                   |
| s |                                                                   |
| M |                                                                   |
| e |                                                                   |
| a |                                                                   |
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| u |                                                                   |
| r |                                                                   |
| e |                                                                   |
| m |                                                                   |
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| n |                                                                   |
| t |                                                                   |
| A |                                                                   |
| t |                                                                   |
| t |                                                                   |
| r |                                                                   |
| i |                                                                   |
| b |                                                                   |
| u |                                                                   |
| t |                                                                   |
| e |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
| O |                                                                   |
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| j |                                                                   |
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| c |                                                                   |
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+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
| 1 | Review the process measurement questions below.                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Review the certificate holder\'s policies, procedures,            |
| \ | instructions, and information to gain an understanding of the     |
| . | process measurements that it has documented.                      |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Does the certificate holder\'s Passenger Handling    |           |
| \ | process include the following process measurements:  |           |
| . |                                                      |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if the certificate  |           |
| 1 | holder boarded passengers who appeared to be         | No,       |
| . | intoxicated? **     **                               | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if the certificate  |           |
| 2 | holder boarded passengers who appeared to present a  | No,       |
| . | safety risk? **     **                               | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if the certificate  |           |
| 3 | holder did not make available passenger information  | No,       |
| . | cards, specific to the make and model of the         | Explain   |
|   | aircraft, to all passengers? **     **               |           |
|   |                                                      | Not       |
|   |                                                      | A         |
|   |                                                      | pplicable |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if the certificate  |           |
| 4 | holder\'s procedures were not observed in the        | No,       |
| . | boarding of armed passengers? **     **              | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if the certificate  |           |
| 5 | holder failed to board and provide transportation to | No,       |
| . | persons with disabilities in accordance with the     | Explain   |
|   | certificate holder\'s procedures? **     **          |           |
|   |                                                      | Not       |
|   |                                                      | A         |
|   |                                                      | pplicable |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if any passenger    |           |
| 6 | disturbances were not handled in accordance with the | No,       |
| . | certificate holder\'s procedures? **     **          | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if the certificate  |           |
| 7 | holder did not board and handle approved child       | No,       |
| . | restraint systems in accordance with the certificate | Explain   |
|   | holder\'s procedures? **     **                      |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if the certificate  |           |
| 8 | holder boarded dangerous goods contrary to the       | No,       |
| . | certificate holder\'s procedures? **     **          | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if passengers did   |           |
| 9 | not receive all applicable required safety briefings | No,       |
| . | in accordance with the certificate holder\'s design? | Explain   |
|   | **     **                                            |           |
|   |                                                      | Not       |
|   |                                                      | A         |
|   |                                                      | pplicable |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if applicable       |           |
| 1 | requirements regarding the use of seatbelts and      | No,       |
| 0 | seatbelt/shoulder harnesses and passenger seatbacks  | Explain   |
| . | were not met? **     **                              |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if aircraft         |           |
| 1 | occupants did not comply with the certificate        | No,       |
| 1 | holder\'s restrictions regarding portable electronic | Explain   |
| . | devices? **     **                                   |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if applicable       |           |
| 1 | requirements regarding prohibition of smoking were   | No,       |
| 2 | not observed? **     **                              | Explain   |
| . |                                                      |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify, in an extended     |           |
| 1 | overwater operation, if applicable requirements      | No,       |
| 3 | regarding equipment and briefings were not observed? | Explain   |
| . | **     **                                            |           |
|   |                                                      | Not       |
|   |                                                      | A         |
|   |                                                      | pplicable |
+---+------------------------------------------------------+-----------+
| 1 | Is there a process measurement or process            | Yes       |
| . | measurements that would identify if passenger        |           |
| 1 | information signs and required informational         | No,       |
| 4 | placards were not present or not used in accordance  | Explain   |
| . | with the certificate holder\'s design? **     **     |           |
|   |                                                      | Not       |
|   |                                                      | A         |
|   |                                                      | pplicable |
+---+------------------------------------------------------+-----------+
| 2 | Is there a process measurement or process            | Yes       |
| \ | measurements that would reveal if the certificate    |           |
| . | holder\'s policy, procedures, instructions, and      | No,       |
|   | information were not followed? **     **             | Explain   |
+---+------------------------------------------------------+-----------+
| 3 | Does the certificate holder document its process     | Yes       |
| \ | measurement results? **     **                       |           |
| . |                                                      | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 4 | Does the certificate holder use of process           | Yes       |
| \ | measurement results to improve its programs?         |           |
| . | **     **                                            | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 5 | Does the organization that conducts the process      | Yes       |
| \ | measurements have direct access to the person with   |           |
| . | responsibility for the Passenger Handling process?   | No,       |
|   | **     **                                            | Explain   |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| S |                                                                   |
| A |                                                                   |
| I |                                                                   |
|   |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 3 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
| P |                                                                   |
| r |                                                                   |
| o |                                                                   |
| c |                                                                   |
| e |                                                                   |
| s |                                                                   |
| s |                                                                   |
|   |                                                                   |
| M |                                                                   |
| e |                                                                   |
| a |                                                                   |
| s |                                                                   |
| u |                                                                   |
| r |                                                                   |
| e |                                                                   |
| m |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
|   |                                                                   |
| A |                                                                   |
| t |                                                                   |
| t |                                                                   |
| r |                                                                   |
| i |                                                                   |
| b |                                                                   |
| u |                                                                   |
| t |                                                                   |
| e |                                                                   |
|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
| o |                                                                   |
| p |                                                                   |
| - |                                                                   |
| D |                                                                   |
| o |                                                                   |
| w |                                                                   |
| n |                                                                   |
| M |                                                                   |
| e |                                                                   |
| n |                                                                   |
| u |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | No process measurements specified.                                |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Documentation for the process measurements does not identify      |
| \ | (who, what, when, where, how).                                    |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Inability to identify negative findings.                          |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | No provisions for implementing corrective actions.                |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Ineffective follow-up to determine effectiveness of corrective    |
| \ | actions.                                                          |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 6 | Resources requirements (personnel, facilities, equipment,         |
| \ | technical data).                                                  |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 7 | Other.                                                            |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
| S |                                                                   |
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| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
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| r |                                                                   |
| f |                                                                   |
| a |                                                                   |
| c |                                                                   |
| e |                                                                   |
| s |                                                                   |
| t |                                                                   |
| o |                                                                   |
| b |                                                                   |
| e |                                                                   |
| e |                                                                   |
| f |                                                                   |
| f |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| v |                                                                   |
| e |                                                                   |
| l |                                                                   |
| y |                                                                   |
| m |                                                                   |
| a |                                                                   |
| n |                                                                   |
| a |                                                                   |
| g |                                                                   |
| e |                                                                   |
| d |                                                                   |
| , |                                                                   |
| t |                                                                   |
| h |                                                                   |
| e |                                                                   |
| c |                                                                   |
| e |                                                                   |
| r |                                                                   |
| t |                                                                   |
| i |                                                                   |
| f |                                                                   |
| i |                                                                   |
| c |                                                                   |
| a |                                                                   |
| t |                                                                   |
| e |                                                                   |
| h |                                                                   |
| o |                                                                   |
| l |                                                                   |
| d |                                                                   |
| e |                                                                   |
| r |                                                                   |
| \ |                                                                   |
| ' |                                                                   |
| s |                                                                   |
| s |                                                                   |
| y |                                                                   |
| s |                                                                   |
| t |                                                                   |
| e |                                                                   |
| m |                                                                   |
| s |                                                                   |
| h |                                                                   |
| o |                                                                   |
| u |                                                                   |
| l |                                                                   |
| d |                                                                   |
| i |                                                                   |
| d |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
| i |                                                                   |
| f |                                                                   |
| y |                                                                   |
| a |                                                                   |
| n |                                                                   |
| d |                                                                   |
| d |                                                                   |
| o |                                                                   |
| c |                                                                   |
| u |                                                                   |
| m |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
| t |                                                                   |
| h |                                                                   |
| e |                                                                   |
|   |                                                                   |
| i |                                                                   |
| n |                                                                   |
| t |                                                                   |
| e |                                                                   |
| r |                                                                   |
| f |                                                                   |
| a |                                                                   |
| c |                                                                   |
| e |                                                                   |
| s |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
| 1 | Review the interfaces associated with the Passenger Handling      |
| \ | process that have been identified along with the individual       |
| . | questions in section 1, Procedures, of this DCT.                  |
+---+-------------------------------------------------------------------+
| 2 | Review the certificate holder\'s policies, procedures,            |
| \ | instructions, and information to gain an understanding of the     |
| . | interfaces that it has documented.                                |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
+---+------------------------------------------------------+-----------+
|   | NOTE: The design job task items (JTIs) displayed     |           |
|   | with the questions in section 1, Procedures, of this |           |
|   | DCT identify potential interfaces (by element        |           |
|   | number) for this element.                            |           |
+---+------------------------------------------------------+-----------+
| 1 | Does the certificate holder\'s system properly       | Yes       |
| \ | address the interfaces that are identified along     |           |
| . | with the questions in section 1, Procedures, of this | No,       |
|   | DCT? **     **                                       | Explain   |
+---+------------------------------------------------------+-----------+
| 2 | Does the certificate holder document a method for    | Yes       |
| \ | assessing the impact of any changes to the           |           |
| . | associated interfaces within the Passenger Handling  | No,       |
|   | process? **     **                                   | Explain   |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| S |                                                                   |
| A |                                                                   |
| I |                                                                   |
|   |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 4 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
| I |                                                                   |
| n |                                                                   |
| t |                                                                   |
| e |                                                                   |
| r |                                                                   |
| f |                                                                   |
| a |                                                                   |
| c |                                                                   |
| e |                                                                   |
| s |                                                                   |
|   |                                                                   |
| A |                                                                   |
| t |                                                                   |
| t |                                                                   |
| r |                                                                   |
| i |                                                                   |
| b |                                                                   |
| u |                                                                   |
| t |                                                                   |
| e |                                                                   |
|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
| o |                                                                   |
| p |                                                                   |
| - |                                                                   |
| D |                                                                   |
| o |                                                                   |
| w |                                                                   |
| n |                                                                   |
| M |                                                                   |
| e |                                                                   |
| n |                                                                   |
| u |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | No interfaces specified.                                          |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | The following interfaces not identified within the Certificate    |
| \ | Holder\'s manual system:                                          |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Interfaces listed are inaccurate.                                 |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Specific location of interfaces not identified within the manual  |
| \ | system.                                                           |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Other                                                             |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
| S |                                                                   |
| A |                                                                   |
| I |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
| 5 |                                                                   |
|   |                                                                   |
| - |                                                                   |
| M |                                                                   |
| a |                                                                   |
| n |                                                                   |
| a |                                                                   |
| g |                                                                   |
| e |                                                                   |
| m |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
| R |                                                                   |
| e |                                                                   |
| s |                                                                   |
| p |                                                                   |
| o |                                                                   |
| n |                                                                   |
| s |                                                                   |
| i |                                                                   |
| b |                                                                   |
| i |                                                                   |
| l |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
| & |                                                                   |
| A |                                                                   |
| u |                                                                   |
| t |                                                                   |
| h |                                                                   |
| o |                                                                   |
| r |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
| A |                                                                   |
| t |                                                                   |
| t |                                                                   |
| r |                                                                   |
| i |                                                                   |
| b |                                                                   |
| u |                                                                   |
| t |                                                                   |
| e |                                                                   |
| s |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
| O |                                                                   |
| b |                                                                   |
| j |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| v |                                                                   |
| e |                                                                   |
| : |                                                                   |
| * |                                                                   |
| * |                                                                   |
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| n |                                                                   |
| s |                                                                   |
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| n |                                                                   |
| t |                                                                   |
| h |                                                                   |
| i |                                                                   |
| s |                                                                   |
| s |                                                                   |
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| c |                                                                   |
| t |                                                                   |
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| D |                                                                   |
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| a |                                                                   |
| d |                                                                   |
| d |                                                                   |
| r |                                                                   |
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| s |                                                                   |
| s |                                                                   |
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| e |                                                                   |
| r |                                                                   |
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| s |                                                                   |
| p |                                                                   |
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| s |                                                                   |
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| t |                                                                   |
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| d |                                                                   |
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| u |                                                                   |
| t |                                                                   |
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| m |                                                                   |
| a |                                                                   |
| y |                                                                   |
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| r |                                                                   |
| m |                                                                   |
| a |                                                                   |
| y |                                                                   |
| n |                                                                   |
| o |                                                                   |
| t |                                                                   |
| b |                                                                   |
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| t |                                                                   |
| h |                                                                   |
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| r |                                                                   |
| s |                                                                   |
| o |                                                                   |
| n |                                                                   |
| w |                                                                   |
| i |                                                                   |
| t |                                                                   |
| h |                                                                   |
| t |                                                                   |
| h |                                                                   |
| e |                                                                   |
| r |                                                                   |
| e |                                                                   |
| s |                                                                   |
| p |                                                                   |
| o |                                                                   |
| n |                                                                   |
| s |                                                                   |
| i |                                                                   |
| b |                                                                   |
| i |                                                                   |
| l |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
| . |                                                                   |
| ) |                                                                   |
+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
| 1 | Identify the person who has overall responsibility for the        |
| \ | Passenger Handling process.                                       |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Identify the person who has overall authority for the Passenger   |
| \ | Handling process.                                                 |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Review the duties and responsibilities of the person(s)           |
| \ | documented in the certificate holder\'s manual.                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Review the appropriate organizational chart.                      |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Does the certificate clearly identify who is         | Yes       |
| \ | responsible for the quality of the Passenger         |           |
| . | Handling process? **     **                          | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | Na        |
|   |                                                      | me/Title: |
|   |                                                      |           |
|   |                                                      |           |
+---+------------------------------------------------------+-----------+
| 2 | Does the certificate holder clearly identify who has | Yes       |
| \ | authority to establish and modify the policies,      |           |
| . | procedures, instructions, and information for the    | No,       |
|   | Passenger Handling process? **     **                | Explain   |
|   |                                                      |           |
|   |                                                      | Na        |
|   |                                                      | me/Title: |
|   |                                                      |           |
|   |                                                      |           |
+---+------------------------------------------------------+-----------+
| 3 | Does the certificate holder\'s manual include the    | Yes       |
| \ | duties and responsibilities of those who manage the  |           |
| . | work required by the Passenger Handling process?     | No,       |
|   | **     **                                            | Explain   |
|   |                                                      |           |
|   | SRRs: 121.135(b)(2)                                  |           |
+---+------------------------------------------------------+-----------+
| 4 | Does the certificate holder\'s manual include        | Yes       |
| \ | instructions and information for those who manage    |           |
| . | the work required by the Passenger Handling process? | No,       |
|   | **     **                                            | Explain   |
|   |                                                      |           |
|   | SRRs: 121.135(a)(1)                                  |           |
+---+------------------------------------------------------+-----------+
| 5 | Does the certificate holder clearly and completely   | Yes       |
| \ | document the responsibility for this position?       |           |
| . | **     **                                            | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 6 | Does the certificate holder clearly and completely   | Yes       |
| \ | document the authority for this position? **     **  |           |
| . |                                                      | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 7 | Does the certificate holder clearly and completely   | Yes       |
| \ | document its qualification standards for the person  |           |
| . | having responsibility for the Passenger Handling     | No,       |
|   | process? **     **                                   | Explain   |
+---+------------------------------------------------------+-----------+
| 8 | Does the certificate holder clearly and completely   | Yes       |
| \ | document its qualification standards for the person  |           |
| . | having authority to establish and modify the         | No,       |
|   | certificate holder\'s policies, procedures,          | Explain   |
|   | instructions, and information for the Passenger      |           |
|   | Handling process? **     **                          |           |
+---+------------------------------------------------------+-----------+
| 9 | Does the certificate holder clearly and completely   | Yes       |
| \ | document the procedures for delegation of authority  |           |
| . | for the Passenger Handling process? **     **        | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| S |                                                                   |
| A |                                                                   |
| I |                                                                   |
|   |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 5 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
| M |                                                                   |
| a |                                                                   |
| n |                                                                   |
| a |                                                                   |
| g |                                                                   |
| e |                                                                   |
| m |                                                                   |
| e |                                                                   |
| n |                                                                   |
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| y |                                                                   |
|   |                                                                   |
| & |                                                                   |
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| h |                                                                   |
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| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
|   |                                                                   |
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| u |                                                                   |
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|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
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| - |                                                                   |
| D |                                                                   |
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| w |                                                                   |
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| M |                                                                   |
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| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Not documented.                                                   |
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+---+-------------------------------------------------------------------+
| 2 | Documentation unclear.                                            |
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+---+-------------------------------------------------------------------+
| 3 | Documentation incomplete.                                         |
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+---+-------------------------------------------------------------------+
| 4 | Other.                                                            |
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+---+-------------------------------------------------------------------+