OP-ESO June 25, 1998

\[Letter sent to ODIN contractors\]

SUBJECT: Delivery Order Selection Process (DOSP) for Office of Space
Flight (OSF) Enterprise for Outsourcing Desktop Initiative for NASA
(ODIN)

The NASA OSF ODIN Enterprise is comprised of the four OSF Centers:
Johnson Space Center (JSC), Houston, TX; Kennedy Space Center (KSC), FL;
Marshall Space Flight Center (MSFC), Huntsville AL; and Stennis Space
Center (SSC), MS. The Enterprise intends to select a single ODIN
provider using the DOSP set forth in the Goddard Space Flight Center
ODIN master contracts. The Enterprise has chosen to conduct DOSP on an
Enterprise level, but intends to issue four separate delivery orders
(one for each Center). The four delivery orders will be issued and
administered by a Delivery Order Contracting Officer (DOCO), a Delivery
Order Contracting Officer Technical Representative (DOCOTR), and three
Technical Management Representatives (TMR). The DOCO and DOCOTR will be
located in the OSF Lead Service Center (LSC) Office at KSC with the TMRs
located at JSC, MSFC, and SSC.

**[Due Diligence]{.underline}** - All ODIN contractors will perform Due
Diligence simultaneously at the four (4) OSF Enterprise Centers. The Due
Diligence will begin on July 6, 1998 and end on August 19, 1998.
Responses

to questions presented during the Due Diligence might not be provided in
writing.

-   **[JSC]{.underline} -** Briefings and tours of JSC facilities will
    be conducted for no more than 4 designated representatives of each
    ODIN team during the week of July 13. Unless noted below, no other
    opportunities for tours or discussions outside of interviews will be
    scheduled. Schedule for these briefings and tours follows:

```{=html}
<!-- -->
```
-   JSC overview and introduction of JSC ODIN points of contact - Monday
    9 to 12, Bldg. 1, Room 457A

-   Help Desk and Network Control Center Tour - Monday 1:30 - 3:00

-   Bldg. 46 (server farm, and other ODIN equipment) - Monday 3:15 -
    4:15

-   CTS overview and tour of facilities -- Tuesday 9 a.m. - 12 noon

-   Network overview and tour of facilities - Tuesday 1:30 p.m. - 5:00
    p.m.

-   Bldg. 30 Mission Control - Wednesday 9:00 am - 12:00 noon

-   Ellington Field overview and tour - Wednesday 1:30 -3:30

-   Sonny Carter Training Facility overview and tour -- Thursday 9 a.m.
    -- 11 a.m.

-   Group Meeting with organizations reps - Thursday 1:00 p.m. - 3:00
    p.m.

-   Other -TBD

-   ISD Workstation Lab (1/2 day per vendor Monday p.m. through Thursday
    p.m.)

-   ISD Network Drawing and Document Library (1/2 day per vendor Monday
    p.m. through Thursday p.m.) Open access, first come, first served at
    other times.

-   Exit briefing and wrap-up - Friday 10 a.m. -- 12 noon , Bldg. 1, Rm.
    457A

    **JSC Interviews** - Authorized representative of each ODIN team may
    conduct 1 to 2 hour interviews with JSC employees (list to be
    furnished at start of Due Diligence)

-   JSC CIO

-   JSC CSSM ISD Director and other managers

-   Key system managers (CTS, Network, Workstations, etc.)

-   CSA's

-   Organizational CIOs

-   CTS Coordinators

    **JSC Meetings** - Authorized representative of each ODIN team may
    attend open NASA and IT meetings, including:

-   ITSC

-   NACB

-   ISD CCB

-   ISD PRB

-   CTS Coordinators

-   CSA Weekly

-   ISD SRRB

-   etc.

```{=html}
<!-- -->
```
-   **[KSC]{.underline} -**

```{=html}
<!-- -->
```
-   **KSC Orientation --** KSC intends to conduct a 2-hour orientation
    session on the first day that the ODIN contractors arrive at the
    Center. The time and place will be communicated to the Contractor
    ODIN point of contact when the Due Diligence listing is received.

-   **KSC Overview** - On July 8, 1998, KSC will conduct an overview of
    the KSC IT services that are within the ODIN master contract scope.
    This session will begin at 8 a.m. (ESDT) and end at approximately
    4:30 p.m. All ODIN contractors are invited to participate in this
    session but attendance is **not** required. Attendance is limited to
    four (4) representatives from each ODIN contractor. Attendees must
    be badged Due Diligence participants. If you elect to participate in
    the July 8 tour, please contact Ann Nelson at the telephone number
    listed below by July 6, 1998. **(THIS TOUR WILL ONLY BE CONDUCTED ON
    JULY 8, 1998; THERE IS NO OTHER OPPORTUNITY TO PARTICIPATE IN A
    TOUR.)**

```{=html}
<!-- -->
```
-   **[MSFC]{.underline}** -- MSFC intends to conduct a 3-hour
    orientation/planning session on the first day that the ODIN
    contractors arrive at the Center**.** This session will begin at
    1:00 p.m. (CST) and end at 4:00 p.m. in building 4201, room 437. The
    first session is scheduled for July 6, 1998. Attendance will be
    limited to two (2) representatives from each ODIN contractor.
    Attendees must be badged Due Diligence participants. The MSFC ODIN
    team will provide schedules of presentations, tours, and

    overviews that have been planned for the remainder of the week and
    discuss requirements for subsequent weeks.

-   **[SSC]{.underline} --**

```{=html}
<!-- -->
```
-   **SSC General -** SSC intends on providing an orientation and tour
    to those interested ODIN Contractors starting on July 14. Attendance
    is limited to four (4) badged Due Diligence representatives from
    each ODIN contractor. For details, please refer to \"Due Diligence
    at SSC\" on url http://www.ssc.nasa.gov/odin/offerors_library/.

-   **SSC Orientation** - On July 14, SSC will provide a one-day
    presentation about SSC and the general requirements. This will be
    the only orientation offered.

-   **Tours** - On July 15, SSC will provide a tour, as required, to
    further orient the ODIN contractors.

-   **Schedule** - SSC requests that each ODIN contractor submit a
    schedule and agenda by close of business July 16, identifying how
    they plan to conduct their activities at SSC for the Due Diligence.
    This should include specific buildings and people they plan to visit
    and the objective for each of these visits. For example, the
    contractors should specify when they would like to meet with the
    points of contact identified for each area and provide their
    schedule for inventory verification by area. This information will
    be used to obtain access clearances and coordinate ODIN contractor
    visits. Please submit the schedules and agendas to the SSC POC
    identified below. Contractors will be allowed to update these plans
    as needed.

    **[On-site space for Due Diligence]{.underline}**:

```{=html}
<!-- -->
```
-   **[JSC]{.underline} -** does not intend to provide any on-site space
    to the ODIN contractors during Due Diligence.

-   **[KSC]{.underline}** **-** intends to provide a common office space
    with a desk, Internet connection, and telephone for each contractor.
    This space will be shared by all ODIN contractors and will remain
    unsecured and open for convenient access.

```{=html}
<!-- -->
```
-   **[MSFC]{.underline}** -- intends to provide office space in
    building 4566. Each contractor will be provided the following: work
    space, one telephone (with conference speaker), one 200MHz (or
    higher) Pentium PC with Internet connection and access to
    Distributed Desktop Services (DDS) including the Microsoft
    Access-based inventory database, and a slave laser printer. A copier
    and FAX machine will be provided in a common area for all
    contractors to use. Contractors will be provided key cards with
    appropriate security access to gain entry into the building.

```{=html}
<!-- -->
```
-   **[SSC]{.underline} --** intends to provide a common office space
    within the SSC fee area. This space will be shared by all ODIN
    contractors and will remain unsecured and open for convenient
    access. Each contractor will be provided with one desk, one Internet
    connection, and one conference telephone. One fax machine will also
    be provided within this common office space. Copiers are available
    in other nearby areas. The Contractors may also reserve conference
    rooms within the limits governing any other SSC requester.

    **[Access Requirements for Due Diligence:]{.underline}** By **June
    30, 1998**, the ODIN contractor shall provide a listing of the
    participants, the name and telephone number of the ODIN point of
    contact for Due Diligence, and the date of arrival at each Center.
    The listing shall be submitted to the appropriate Center
    representative(s) identified below. The listing must include the
    participants' full name, social security number, company represented
    (if other than the ODIN contractor submitting the name), company
    address, and country of citizenship. The participants must be U.S.
    citizens; no foreign nationals allowed for this effort. Upon receipt
    of the listing, the Center representative will provide badging and
    access information to the ODIN contractor. Contractor personnel will
    only be badged for the specified Due Diligence time period.

    Provide the listing to the following points of contact:

  ------------ ---------------- ---------------------------------------------- --------------- ---------------
  **Center**   **POC**          **E-mail address:**                            **Telephone**   **Facsimile**

  JSC          Glenn Robinson   [glenn.a.robinson1@jsc.nasa.gov]{.underline}   281/483-0454    281/483-5200

  KSC          Marjorie Ann     ann.nelson-2@ksc.nasa.gov                      407/867-8563    407/867-1166
               Nelson                                                                          

  MSFC         Neil Rodgers     neil.rodgers@msfc.nasa.gov                     256/544-5628    256/544-2554

  SSC          Terence Bordelon terry.bordelon@ssc.nasa.gov                    228/688-2448    228/688-3873
  ------------ ---------------- ---------------------------------------------- --------------- ---------------

**[Delivery Order Selection Process (DOSP)]{.underline}**

All written submissions must be received no later than 4:00 p.m. local
time on September 3, 1998. Please refer to Enclosure 1, Guidelines for
DOSP Submittal, for the number of copies, delivery locations, and other
details.

**[Delivery Order Selection Criteria (DOSC)]{.underline}** -- The
Delivery Order Selection Criteria in A.1.2.2 (d) will be used for the
DOSP. The criteria, listed in descending order of importance, are as
follows:

-   Pricing

-   Service Delivery

-   Customer Focus

-   Transition Issues

-   Mission Focus

-   ODIN Past Performance

Pricing, service delivery and customer focus are essentially equal,
however pricing is slightly more important. The combination of
Transition Issues, Mission Focus, and ODIN Past Performance are
substantially lower than any one of the previous three.

There will be no submission for the ODIN Past Performance. Since there
is such a short duration between the ODIN master contract awards and
this DOSP, the past performance information submitted for the master
contract evaluation will be used for this DOSC proceedings.

**[Oral Presentation]{.underline}** - Each contractor shall present an
oral presentation in accordance with A.1.2.2 (b)(4). The presentation
should be confined to emphasizing the key elements that make the
contractor's submission unique, as well as the DOSC elements. The oral
presentation will be limited to four hours with adequate breaks
throughout and will be recorded. Following the oral presentation, there
will be a question and answer session. A copy of the accompanying charts
shall be submitted prior to the presentation. The charts, used with the
information supplied with the September 3 submittal, should contain
sufficient data to use in evaluating the DOSC. The dates for submittal
of the charts and the oral presentation will be provided at a later
time.

**[Updated Information]{.underline} -** In accordance with A.1.2.2,
updated information needed to perform the DOSP is enclosed with this
letter or posted at the Enterprise or Center's web-based ODIN Library.
OSF Enterprise webpage is located at
http://www.ksc.nasa.gov/procurement/odin. This location will lead you to
all OSF Center pages.

Enclosure 2 sets forth the information applicable to the OSF Enterprise
as a whole and Enclosures 3 to 6 identifies the information specific to
the individual Centers.

**[Selection of ODIN provider for OSF Enterprise]{.underline}** -
Pursuant to A.1.2.2 in selecting the single ODIN provider for the OSF
Enterprise, fair consideration will be given to each contractor in the
master contractor pool. The issuance of the OSF Enterprise delivery
orders will be made to a single ODIN contractor submitting the most
favorably evaluated submission. Each contractor's DOSP written
submission and oral presentation, in conjunction with its original
technical proposal, will be evaluated using the DOSC.

*Original signed by*

Barton P. Scott

Contracting Officer

Enclosures:

1.  Guidelines for DOSP Submittal (2 pages)

2.  OSF Enterprise Data ( 1 page)

3.  JSC Specific Data (2 pages)

4.  KSC Specific Data (2 pages)

5.  MSFC Specific Data (2 pages)

6.  SSC Specific Data (2 pages)

**Guidelines for DOSP Submittal**

-   As a minimum, all contractors will submit the following items in
    writing. The submittal shall address each Center individually and,
    as applicable, the Enterprise.

```{=html}
<!-- -->
```
-   Transition plan

-   Proposed pricing

-   Price for asset transition

-   Any Due Diligence adjustment, including the basis for the requested
    adjustment.

-   Transition charge

    For any proposed pricing, other than reduction in the master
    contract NTE prices, the contractor shall submit supporting detail
    sufficient for the Government to determine the reasonableness of the
    proposed prices. This submission may be in the format that the
    contractor normally provides for commercial items.

    The contractor shall submit pricing for all ODIN services for the 9
    years of the master contract using the Government provided Price
    Model. Since the OSF ODIN Delivery Order will be for a maximum
    three-year period, please include an approach that would make the
    pricing for years 4-9 legally binding, without the use of options.

    The Government will provide the contractors with a price model
    similar to the one used in the ODIN master contract. The contractor
    shall submit the revised pricing in the form of the ODIN price
    model. The CD containing the ODIN price model will be provided under
    separate cover by mid-July.

```{=html}
<!-- -->
```
-   **Page Limitations** -- The written submittal shall be limited to a
    maximum of 160 pages, consisting of 120 page limit for the OSF
    transition plan and 40 page limit for the DOSC.

-   The OSF transition plan shall include a transition plan for the
    Enterprise and for each of the four OSF Centers. The OSF transition
    plan(s) shall be limited to a maximum of 120 pages, of which no
    single Center's transition plan may exceed 50 pages.

-   The contractor may include a separate document that addresses key
    elements of the Delivery Order Selection Criteria (DOSC). This
    additional DOSC document is limited to a maximum of 40 pages.

    Pages submitted in excess of the limitations specified in this
    letter will not be evaluated by the Government and will be returned
    to the contractor.

    There is no page limitation for the price model or supporting price
    data.

-   **Page Definition** - A page is defined as one side of a sheet,
    8.5\" x 11\", with no less than one inch margins on all sides, using
    not smaller than 11 point (or equivalent) type. Foldouts count as an
    equivalent number of 8.5\" x 11\" pages and shall not exceed 10
    percent of the total pages. The metric standard format most closely
    approximating the described standard 8.5\" x 11\" size may also be
    used. If the contractor uses type size or line spacing smaller than
    specified, the DOCO will perform an analysis and remove proportional
    pages in excess of the page count limitation and exclude them from
    evaluation. Illustrations, charts, etc. are included in the
    limitation total, which may use a 9 point or larger type.

-   **Number of copies** - The contractor shall provide an original and
    10 copies plus 10 sets of CDs to the attention of Marjorie Ann
    Nelson at the address below:

##  {#section .unnumbered}

John F. Kennedy Space Center

Central Industry and Assistance Office

Bldg. N61009, Room 102

Gate 2, State Road 3

######## Kennedy Space Center, FL 32899 {#kennedy-space-center-fl-32899 .unnumbered}

Address for hand delivered submittals is the same as above. The Office
hours are 8:00 a.m. to 4:30 p.m.; Monday through Friday, excluding
Government holidays.

Two sets of the submittal (each set includes 1 hard copy and CD(s))
shall be delivered to [each]{.underline} of the three addresses shown in
the Delivery Matrix below:

+--------------------------+--------------------------+----------------+
| **Address for Mailed     | Address for Hand         | **Bid Office   |
| Proposals**              | Delivered Proposals      | Hours**        |
|                          |                          |                |
|                          |                          | **(local time  |
|                          |                          | to Center)**   |
|                          |                          |                |
|                          |                          | **(Monday thru |
|                          |                          | Friday,        |
|                          |                          | excluding      |
|                          |                          | Govt.          |
|                          |                          | holidays)**    |
+==========================+==========================+================+
| Marshall Space Flight    | Marshall Space Flight    | 8:00 a.m. to   |
| Center                   | Center                   | 4:30 p.m.      |
|                          |                          |                |
| MC: AI41                 | Building 4201, Room 436  |                |
|                          |                          |                |
| MSFC, AL 35812           | MSFC, AL 35812           |                |
|                          |                          |                |
| Attn: Neil Rodgers       | Attn: Neil Rodgers       |                |
+--------------------------+--------------------------+----------------+
| Johnson Space Center     | Johnson Space Center     | 8:00 a.m. to   |
|                          |                          | 4:00 p.m.      |
| 2101 NASA Rd. 1          | Building 269/ODIN        |                |
|                          |                          |                |
| MC: BJ2                  | 2101 NASA Rd. 1          |                |
|                          |                          |                |
| Houston, TX 77058        | Houston TX 77058         |                |
|                          |                          |                |
| Attn. Judith A. Sparks   | Attn: Judith A. Sparks   |                |
+--------------------------+--------------------------+----------------+
| Stennis Space            | Stennis Space            | 8:00 a.m. to   |
| Center/NASA              | Center/NASA              | 4:30 p.m.      |
|                          |                          |                |
| MC: RA50                 | MC: RA50                 |                |
|                          |                          |                |
| Building 1100, Room      | Building 1100, Room      |                |
| 3030F                    | 3030F                    |                |
|                          |                          |                |
| Stennis Space Center, MS | Stennis Space Center, MS |                |
| 39529-6000               | 39529-6000               |                |
|                          |                          |                |
| Attn: Terence Bordelon   | Attn: Terence Bordelon   |                |
+--------------------------+--------------------------+----------------+

**OSF Enterprise Data for**

**Outsourcing Desktop Initiative for NASA (ODIN)**

**[Performance Profile:]{.underline}** In accordance with Section
A.1.2.2 (b)(1), an Enterprise has the ability to modify the Platform
Performance Profiles in Attachment N. The OSF Enterprise does not intend
to modify the Platform Minimum Performance Profiles as defined in
Attachment N. The percentiles defined in Attachment N will be used for
all four delivery orders.

**[Centralized FAX Service:]{.underline}** In accordance with the
Section E.2.3.2, Enterprise has the ability to request ODIN to operate a
central facsimile service. The Enterprise does not have a requirement
for ODIN to operate a central facsimile service.

**[Asset Transition Plan:]{.underline}** A listing of the effected
equipment will be provided to the ODIN contractor to maintain and
ultimately replace. During the lifecycle of the Government asset, the
property will be transferred to one or more new property custodian
accounts for the ODIN contractor to maintain and update in NEMS. Upon
replacement of the Government asset, contractor-owned equipment would be
the sole responsibility of the contractor to manage through their asset
management tracking system. The Government will dispose of the replaced
Government-owned asset.

**[DRD]{.underline}**: The OSF Enterprise intends to incorporate
Enterprise DRDs in areas such as telephone call details, security, and
resource management. These will be provided to the ODIN contractors
during Due Diligence (by mid-July 1998).

**[Center Access Requirements:]{.underline}** In accordance with
A.1.25.2, Center specific clauses regarding ingress and egress will be
included on initial delivery orders.

**[Transition Bonus]{.underline}**: In accordance with A.1.7, the
following transition bonus amounts are available for the ODIN contractor
for completing a smooth transition at the applicable Center:

JSC \$100,000.

KSC \$60,000.

MSFC \$100,000.

SSC \$0.

**[Government Frequency Radios]{.underline}** - The government will
retain ownership of all radios that operate on government frequencies.
They will be considered as part of the infrastructure with O&M being
provided by the ODIN contractor.

**The following documents are posted at the Enterprise's web-based ODIN
Library at** url:
http://www.ksc.nasa.gov/procurement/odin/ODIN-LSC.html.

-   Asset Management Transition Plan

-   Revised Attachment Q (from ODIN Master contract)

    **JSC Specific Data for**

    **Outsourcing Desktop Initiative for NASA (ODIN)**

    **[JSC Scope of ODIN:]{.underline}** At Delivery Order inception,
    JSC intends to utilize the ODIN Delivery Order to procure end-to-end
    telecommunication services, end-to-end desktop office automation and
    analysis services, network connectivity, remote communications
    services and interfaces to other services. These services shall also
    be provided to off-site facilities considered part of JSC, including
    but not limited to Ellington Field, and SCTF (Sonny Carter Test
    Facility).

    **[JSC Implementation Plan Guidelines:]{.underline}** JSC plans to
    have the ODIN contractor fully responsible for providing the IT
    services as defined in the above "JSC scope of ODIN" on January
    1, 1999. JSC recognizes that the implementation schedule is
    aggressive, however it is envisioned that a transition from the
    current IT service contractor will start on November 17, 1998 and be
    completed by January 1, 1999. The primary contract that currently
    provides this support expires on December 31, 1998.

    **[Cable Management:]{.underline}** The contractor shall provide
    institutional network service for JSC. The total set of network
    services to be provided shall be called Institutional Network
    Services (INS). The contractor shall provide interfaces between the
    INS and other JSC/Non-JSC networks and shall provide sufficient
    network connections to all JSC-specified end devices and other
    JSC-specified networks. The contractor shall be responsible for
    end-to-end connectivity between devices. The JSC Cable information
    is located in the JSC ODIN Library at url:
    http://www.jsc.nasa.gov/BD2/JSCODIN.HTML

    [**Mission Freeze**:]{.underline} In accordance with C.5.9.2, the
    contractor shall maintain compliance with the Mission Support Plan
    (MSP) directive, constraints, and requirements concerning
    installation, modification, configuration control, and operation
    during designated mission periods. The contractor shall evaluate all
    requests for waiver from the MSP for risk and criticality and submit
    a recommendation for approval or denial of the waiver to the TMR.
    The Mission Support Plan is located in the JSC ODIN Library at url:
    http://www.jsc.nasa.gov/BD2/JSCODIN.HTML

    [**Priority Service**:]{.underline} In accordance with C.5.9.4.2,
    the Contractor is responsible for providing priority service for up
    to one (1) percent of all problems. The desired process for
    uplifting a user's request to priority service is as follows. If a
    user calls the ODIN Help Desk to report a problem and identifies it
    as a "work stoppage" or "requiring a priority", the Contractor would
    refer the call to the TMR for approval prior to acceptance as
    priority service. The contractor's time to provide priority service
    will not begin until contractor receipt of TMR's approval.

    ODIN shall maintain statistics on users requesting priority and
    shall inform the TMR when the additional 1% is reached (C.5.9.4.2).
    This data will be available to JSC to create various reports.

    **[Available Floor Space:]{.underline}** Available Floor Space: JSC
    provides 28,726 sq. ft. of space in Bldg. 46 for servers, the Help
    Desk and Network Control Center, and 2,648 sq. ft. in Bldg. 12 for
    the Customer Service Office. Other personnel space is provided in
    buildings with large user population to house distributed support
    personnel. This space could be made available to the ODIN contractor
    on January 1, 1999 for a price of \$12.00 per sq. ft. The facility
    price includes custodial, security, and utilities, but does not
    include telephones or computers.

    In other buildings space is provided for network and telephone
    system equipment. There is no price associated with ODIN for use of
    this latter floor space.

    **[JSC Specific DRDs:]{.underline}** JSC intends to incorporate
    Center-specific DRDs. These will be provided to the ODIN contractors
    during Due Diligence (by mid-July 1998).

###### DRD \# ODIN --4 Emergency Preparedness Plan: In accordance with C.10, the contractor shall develop and submit an Emergency Preparedness Plan (DRD-4). The Plan shall supplement and demonstrate compliance with the JSC Comprehensive Emergency Preparedness Plan (JSC 05900). {#drd-odin-4-emergency-preparedness-plan-in-accordance-with-c.10-the-contractor-shall-develop-and-submit-an-emergency-preparedness-plan-drd-4.-the-plan-shall-supplement-and-demonstrate-compliance-with-the-jsc-comprehensive-emergency-preparedness-plan-jsc-05900. .unnumbered}

**[Inventory Collection Methodology]{.underline}:** The JSC inventory is
based on the MTIS information in the current IT contract at JSC. This
inventory (MTIS) is currently what is being supported and maintained at
JSC. It has been updated and modified by use of SMS, walk-through
inventories, and comparisons with the JSC NEMS data.

**[Platform Distribution Report:]{.underline}** This data is in the JSC
inventory and has not been broken out into a separate report.

**The following documents are posted at the Center's web-based ODIN
Library at** url: http://www.jsc.nasa.gov/BD2/JSCODIN.HTML.

-   **[JSC Configuration Standards]{.underline}**: "I/T policies (JPD
    2800.2), and I/T \"standards\" (JPG 2800.3)"

-   **[Center-Specific Interfaces]{.underline}:** "Attachment M"

### [Triage Software List -- Attachment L:]{.underline} "Attachment L. TRIAGE ASSIGNMENT TABLE

Table L.5 Johnson Space Center Software Table"

-   **[ODIN Service Model Seat Counts:]{.underline}** "JSC Service Model
    Quantities by ODIN Seat type"

-   **[JSC Inventory:]{.underline}** "JSC Inventory database"

-   **[Gross Asset Value Methodology]{.underline}:** "JSC Gross Asset
    Value Methodology"

#### Customer Satisfaction Baseline Methodology: "JSC Customer Satisfaction Baseline and Methodology"

-   **[Customer Satisfaction Baseline Rating:]{.underline}** "JSC
    Customer Satisfaction Baseline and Methodology"

    **KSC Specific Data for**

    **Outsourcing Desktop Initiative for NASA (ODIN)**

    **[KSC Scope of ODIN:]{.underline}** At Delivery Order inception,
    KSC intends to utilize the ODIN Delivery Order to procure Desktop,
    Server and Remote Communications Services. The center communications
    may be added to the ODIN delivery order during the performance based
    on business case analysis. As existing contracts expire, KSC will
    conduct a business case analysis to determine if additional services
    shall be procured through the ODIN Delivery Order.

    **[KSC Implementation Plan Guidelines:]{.underline}** KSC recognizes
    that the implementation schedule is aggressive, however it is
    envisioned that as of December 1, 1998, the ODIN contractor will be
    responsible for maintaining the level of desktop, server and remote
    communications service that are in place today. The primary contract
    that currently provides this support expires on September 30, 1998.

    **[Cable Management:]{.underline}** In accordance with A.1.10, the
    Center/Enterprise may determine not to have the Contractor provide
    cable plant management and associated services or to have the
    Contractor provide all cable plant management even though the
    Contractor may not be providing all the service that use the cable
    plant. Since KSC intends to utilize the ODIN Delivery Order to
    procure only Desktop, Server and Remote Communications Services,
    ODIN will not provide cable plant management at KSC. Therefore,
    there is no additional information provided for the interface border
    or the affected metrics.

    [**Mission Freeze**:]{.underline} In accordance with the C.5.9.2,
    the Center/Enterprise may modify the amount of time that the
    Government has to notify the Contractor of a mission freeze. KSC
    does not intend to modify the notification time for mission freeze
    as defined in the ODIN RFP.

    To request a mission freeze, an individual user or the DOCOTR may
    call the ODIN Help Desk. The ODIN Help Desk would be responsible for
    tracking the mission freeze requirements and reporting the
    occurrences and duration to the DOCOTR. If access is required during
    the mission freeze, the Contractor shall coordinate access with the
    requesting user/organization.

    [**Priority Service**:]{.underline} In accordance with C.5.9.4.2,
    the Contractor is responsible for providing priority service for up
    to one (1) percent of all problems. The desired process for
    uplifting a user's request to priority service is as follows. If a
    user calls the ODIN Help Desk to report a problem and identifies it
    as a "work stoppage", the Contractor would refer the call to the
    DOCOTR for approval prior to acceptance as priority service. The
    contractor's time to provide priority service will not begin until
    contractor receipt of DOCOTR's approval.

    **[Available Floor Space:]{.underline}** KSC has identified nineteen
    office areas, each with 125 square feet of floor space, and an
    additional 7,300 feet that could be made available for use under the
    delivery order. The price for this space is assessed at \$20 per
    square foot.

    **[KSC Specific DRDs:]{.underline}** KSC intends to incorporate
    Center-specific DRDs. These will be provided to the ODIN contractors
    during Due Diligence (by mid-July 1998).

###### DRD \# ODIN --4 Emergency Preparedness Plan: In accordance with C.10, the contractor shall develop and submit an Emergency Preparedness Plan (DRD-4). The Plan shall supplement and demonstrate compliance with the KSC Comprehensive Emergency Preparedness Plan (KHB 1040.1F). The KSC Comprehensive Emergency Preparedness Plan is posted at the KSC ODIN Library. {#drd-odin-4-emergency-preparedness-plan-in-accordance-with-c.10-the-contractor-shall-develop-and-submit-an-emergency-preparedness-plan-drd-4.-the-plan-shall-supplement-and-demonstrate-compliance-with-the-ksc-comprehensive-emergency-preparedness-plan-khb-1040.1f.-the-ksc-comprehensive-emergency-preparedness-plan-is-posted-at-the-ksc-odin-library. .unnumbered}

**The following documents are posted at the Center's web-based ODIN
Library at url:** http://www.ksc.nasa.gov/procurement/odin/KSCODIN.html.

-   **[KSC Configuration Standards]{.underline}**: "KSC Standard Desktop
    Configuration"

-   **[Center-Specific Interfaces]{.underline}**: "Attachment M"

##  {#section-1 .unnumbered}

### [Triage Software List:]{.underline} "ATTACHMENT L. TRIAGE ASSIGNMENT TABLE

Table L.6 Kennedy Space Center Software Table"

-   **[Platform Distribution Report:]{.underline}** "KSC Platform
    Distribution Report"

-   **[ODIN Service Model Seat Counts:]{.underline}** "KSC Service Model
    Quantities by ODIN Seat type"

-   **[KSC Inventory:]{.underline}** "KSC Inventory Database"

-   **[Inventory Collection Methodology:]{.underline}** "KSC Inventory
    Methodology"

-   **[Gross Asset Value Methodology:]{.underline}** "KSC Peripherals
    and Maintenance Only Methodology and Gross Asset Value"

#### Customer Satisfaction Baseline Methodology: "KSC Customer Satisfaction Baseline and Methodology" 

-   **[Customer Satisfaction Baseline Rating:]{.underline}** "KSC
    Customer Satisfaction Baseline and Methodology"

    **MSFC Specific Data for**

    **Outsourcing Desktop Initiative for NASA (ODIN)**

    **[MSFC Scope of ODIN]{.underline}**: At Delivery Order inception,
    MSFC intends to utilize the ODIN Delivery Order to procure, at a
    minimum, those Desktop, Server, and Remote Communication services
    associated with the delivery of the current Distributed Desktop
    Services (DDS) environment. MSFC has defined additional
    participation scenarios (located at the MSFC ODIN Library,
    http://www1.msfc.nasa.gov/ODIN, under "Participation Scenarios")
    that may be added to the minimum requirement for the initial
    Delivery Order. MSFC intends to make a final participation decision
    (based on final pricing, transition plans, and DOSC responses) prior
    to issuance of the delivery order.

    **[MSFC Implementation Plan Guidelines:]{.underline}** MSFC intends
    to begin the transition to ODIN on February 1, 1999, and conclude
    transition no later than May 1, 1999. At completion of the
    transition, the ODIN contractor will be responsible for maintaining,
    at a minimum, the level of desktop, server, and remote communication
    service available via the DDS environment in place today.

    **[Cable Management:]{.underline}** In accordance with A.1.10, the
    Center/Enterprise may determine not to have the Contractor provide
    cable plant management and associated services or to have the
    Contractor provide all cable plant management even though the
    Contractor may not be providing all the services that utilize the
    cable plant. Since responsibility for the majority of cabling
    requirements at MSFC will not fall within the scope of the MSFC
    Delivery Order, the ODIN contractor will not be tasked with cable
    plant management.

    [**Mission Freeze**:]{.underline} In accordance with C.5.9.2, the
    Center/Enterprise may modify the amount of time that the Government
    has to notify the Contractor of a mission freeze. MSFC does not
    intend to modify the notification time for mission freeze as defined
    in the ODIN master contract. More information concerning the current
    Standard Operating Procedure (SOP) for mission freeze may be found
    under "ISSO SOP 5B14" located at the MSFC ODIN Library at url:
    http://www1.msfc.nasa.gov/ODIN.

    [**Priority Service**:]{.underline} In accordance with C.5.9.4.2,
    the Contractor is responsible for providing priority service for up
    to one (1) percent of all problems. The desired process for
    uplifting a user's request to priority service is as follows. If a
    user calls the ODIN Help Desk to report a problem and identifies it
    as a "work stoppage", the Contractor would refer the problem call to
    the MSFC TMR or his designated representatives which can include
    Information Systems Services Office (ISSO) management for approval
    prior to acceptance as priority service. The contractor upon receipt
    of the priority service request shall initiate this call. If the
    designated personnel can not be reached within fifteen (15) minutes,
    the contractor will proceed with the request to provide priority
    service. The ODIN contractor shall maintain statistics and provide
    weekly status to the TMR concerning percentage of priority service
    allocation available.

    **[Available Floor Space:]{.underline}** As of June 1998, MSFC has
    identified 35,000 square feet of office space that may be made
    available to the ODIN contractor at a price of \$10.07 per square
    foot. A limited amount of computer room space at a price of \$15.93
    per square foot and a limited amount of warehouse space at \$2.61
    square foot may also be available.

    **[MSFC Specific DRDs:]{.underline}** -- MSFC intends to incorporate
    Center-specific DRDs. These will be provided to the ODIN contractors
    during Due Diligence (by mid-July 1998).

###### DRD \# ODIN --4 Emergency Preparedness Plan: In accordance with C.10, the contractor shall develop and submit an Emergency Preparedness Plan (DRD-4). The Plan shall supplement and demonstrate compliance with the MSFC Emergency Preparedness Plan located at the MSFC ODIN Library at url: http://www1.msfc.nasa.gov/ODIN. {#drd-odin-4-emergency-preparedness-plan-in-accordance-with-c.10-the-contractor-shall-develop-and-submit-an-emergency-preparedness-plan-drd-4.-the-plan-shall-supplement-and-demonstrate-compliance-with-the-msfc-emergency-preparedness-plan-located-at-the-msfc-odin-library-at-url-httpwww1.msfc.nasa.govodin. .unnumbered}

######  {#section-2 .unnumbered}

**The following documents are posted at the Center's web-based ODIN
Library at url:** http://www1.msfc.nasa.gov/ODIN.

-   **[MSFC Configuration Standards]{.underline}**: -- "MSFC Distributed
    Desktop Services (DDS) Design Document"

-   **[Center-Specific Interfaces]{.underline}**: "Attachment M"

##  {#section-3 .unnumbered}

### [Triage Software List -- Attachment L:]{.underline} See "ATTACHMENT L. TRIAGE ASSIGNMENT TABLE

Table L.6 Marshall Space Flight Center Software Table"

-   **[Platform Distribution Report:]{.underline}** "MSFC Platform
    Distribution Report"

-   **[ODIN Service Model Seat Counts:]{.underline}** "MSFC Service
    Model Quantities by ODIN Seat Type"

-   **[MSFC Inventory:]{.underline}** "MSFC Inventory Database"

-   **[Inventory Collection Methodology:]{.underline}** "MSFC Inventory
    Collection Methodology"

-   **[Gross Asset Value Methodology:]{.underline}** "MSFC Gross Asset
    Value Methodology"

-   **[Customer Satisfaction Baseline Methodology]{.underline}:** "MSFC
    Customer Satisfaction Baseline and Methodology"

-   **[Customer Satisfaction Baseline Rating]{.underline}:** "MSFC
    Customer Satisfaction Baseline and Methodology"

    **SSC Specific Data for**

    **Outsourcing Desktop Initiative for NASA (ODIN)**

    **[SSC Scope of ODIN:]{.underline} --** SSC consists of NASA and a
    number of other tenants. Relative to NASA, SSC intends to utilize
    ODIN Delivery Orders to procure Desktop, Server, and Communication
    seats and services. Relative to the tenants, SSC intends to utilize
    ODIN Delivery Orders for Communication seats and services. The
    tenants have been authorized to use ODIN for other seats and
    services.

    Backbone upgrades will be decided on a case by case basis, however,
    the overall management of the cable plant, which will support ODIN
    and non-ODIN seats and services, will be an ODIN responsibility.

    **[SSC Implementation Plan Guidelines:]{.underline}** SSC plans to
    have the ODIN contractor begin transition on or shortly after
    December 14, 1998 and to phase in SSC site wide communications and
    NASA desktop and server support by February 1, 1999. Thereafter, the
    ODIN contractor will be responsible for all requirements as alluded
    to in the \"SSC Scope of ODIN\". Given the timeframe, this should be
    a reasonable schedule to meet.

    As part of the SSC Transition Plan to be provided by the ODIN
    contractors, we are requiring a recommended implementation approach
    whereby the transition is transparent to NASA and tenants, and the
    transfer of responsibility from the current IT contractor is smooth
    with minimum overlaps of responsibilities.

    **[Cable Management:]{.underline}**

    In accordance with A.1.10, the Center/Enterprise may determine not
    to have the Contractor provide cable plant management and associated
    services or to have the Contractor provide all cable plant
    management even though the Contractor may not be providing all the
    service that use the cable plant. SSC intends to use the ODIN
    delivery order for cable plant management.

    **[Available Floor Space:]{.underline}** A Memorandum of
    Understanding (MOU) is usually executed between NASA SSC and tenants
    to document services and floor space. All prices vary somewhat each
    year; however, the prices are usually around the rates identified
    below. For additional information, contact Jim Bobinger, the NASA
    SSC Point of Contact, at (228) 688-1621

```{=html}
<!-- -->
```
-   **FLOOR SPACE -** Identified in this section is the maximum floor
    space that will be available to the ODIN contractor. The final
    amount of this space will be determined by the percentage of IT
    services the ODIN contractor actually provides and what remains with
    the current Technical Support Services Contractor (TTSC)

```{=html}
<!-- -->
```
-   Air-conditioned office space =\> Type 1 is 13,605 S.F. @ \$12.64 per
    S.F.

-   None AC storage space =\> Type 3 is 525 S.F. @ \$1.58 per S.F.

-   Square footage prices vary slightly each year.

    Examples of services included are:

    Facility maintenance and operation

    Custodial services

    Roads and grounds,

    Fire department

    Heating and Air-conditioning

    Equipment Maintenance

    Base Projects

```{=html}
<!-- -->
```
-   **PERSONNEL CHARGES -** Approximately \$1,000.00 per year per
    person.

    Examples of services included are:

    Communications operations

    Library

    Security

    Mail

    Medical (Clinic, Ambulance)

    Environmental and industrial hygiene services

-   **DEMAND SERVICES -** Various other services, such as electrical,
    welding, plumbing, and carpentry shop work, are available for
    additional fees.

    **[SSC Specific DRDs:]{.underline}** SSC intends to incorporate
    Center-specific DRDs. These will be provided to the ODIN contractors
    during Due Diligence (by mid-July 1998).

    **The following documents are posted at the Center's web-based ODIN
    Library at** http://www.ssc.nasa.gov/odin/offerors_library/.

```{=html}
<!-- -->
```
-   **[Priority Service]{.underline}**: \"Process for Establishing
    Priority Service\"

-   **[Mission Freeze]{.underline}**: - \" Process for Establishing
    Mission Freeze\"

-   **[SSC Configuration Standards]{.underline}**: - \"Center-specific
    Configuration Standards/Baseline\"

-   **[DRD \# ODIN --4 Emergency Preparedness Plan]{.underline}**: -
    \"Center-specifics for DRD-4 Emergency Preparedness\"

-   **[Center-Specific Interfaces]{.underline}** : - \"Center-specific
    Interfaces (In Addition to Attachment M)\"

-   **[Triage Software List -- Attachment L]{.underline}**. - \"Updated
    Triage Software List (Attachment L)\"

-   **[Platform Distribution Report:]{.underline}** - \"Updated Platform
    Distribution Report\"

-   **[ODIN Service Model Seat Counts:]{.underline}** - \" Updated
    Participation Survey (ECN to ODIN Seat to Service Model)\"

-   **[SSC Inventory:]{.underline}** - \" Updated Inventory\"

-   **[Inventory Collection Methodology:]{.underline}** -
    \"Center-specific Methodology to Capture Inventory Data\"

-   **[Gross Asset Value Methodology:]{.underline}** - \"Center-specific
    Methodology for Establishing Gross Asset Value\"

-   **[Customer Satisfaction Baseline Methodology and Customer
    Satisfaction Baseline Rating]{.underline}**: - \"Center-specific
    Methodology for Establishing Customer Satisfaction Baseline\" and

    \"Center-specific Customer Satisfaction Baseline\"

-   **[Updated Infrastructure Changes]{.underline}**: - \" Updated
    Infrastructure Changes/Documents\"