**CICO-ODIN SEAT ORDERING GUIDE**

**Effective: 9/1/2007**

**TABLE OF CONTENTS**

**Introduction
..........................................................................................3**

**Computer and E-Mail Only
Seats...............................................................4**

**Mobile Computing (MC)
Seats...................................................................7**

**Cell Phone (PCELL)
Seats.........................................................................9**

**Printer, Fax, and VTM
Seats....................................................................10**

**Changing Seat Make/Model and Ordering Optional
SLAs...............................11**

[INTRODUCTION:]{.underline}

As of September 1, 2007, ODIN is beginning the next contract delivery
order (DO3) at NASA Headquarters. There are several new seat offerings
from ODIN, and a number of modifications to previous seat types. The
following ordering guide is designed to assist you in ordering new ODIN
seats or modifying existing ODIN seats through the NASA Headquarters
Check-in/Check-out (CICO) system. The first several sections list the
available seat types, their default SLAs, and optional SLAs. Following
that is a guide to both ordering new Seats with optional SLAs selected
and to changing SLAs on existing Seats.

[COMPUTER AND E-MAIL ONLY SEATS:]{.underline}

For DO3, ODIN will be offering both Desktop and Laptop computers to NASA
HQ customers. These platforms will be available as PCs running the
Microsoft Windows operating systems and as Macs running the Macintosh
operating system. E-mail accounts that are not associated with ODIN
seats must now be requested through CICO as Account-only seats. The CICO
Request Category for Computer seats is "Seat-Computer". Below is a list
of CICO Request Items that appear under that Request Category:

  -----------------------------------------------------------------------
  **Desktop - PC**

  **Laptop - PC**

  **Laptop, Lightweight - PC**

  **Laptop, Tablet - PC**

  **Desktop - MAC**

  **Laptop - MAC**

  **Laptop - Lightweight - MAC**

  **Account Non-ODIN Computer - Email Account Only**
  -----------------------------------------------------------------------

The first seven seat options listed in the table above are the standard
computer seats that will be offered by ODIN. By default, each of these
seats will come with the following default options:

-   Re-use 19" flat-panel monitor

-   E-mail services, including 200MB of E-Mail storage

-   36 month refresh cycle

-   Docking Station (for laptops)

Below is a table of the available optional services for Desktop
computers:

+-------------------------------------+--------------------------------+
| **[SERVICE LEVEL]{.underline}**     | **[OPTIONS]{.underline}**      |
+-------------------------------------+--------------------------------+
| **Monitor**                         | ***- Enhanced: 21\"***         |
|                                     |                                |
|                                     | ***- Critical 24"***           |
+-------------------------------------+--------------------------------+
| **E-Mail Services**                 | ***- None***                   |
+-------------------------------------+--------------------------------+
| **Email Storage Services**          | ***- None***                   |
|                                     |                                |
|                                     | ***- Premium 500 MB***         |
|                                     |                                |
|                                     | ***- Enhanced 1GB***           |
+-------------------------------------+--------------------------------+

The "None" options for E-mail services/storage are designed to provide a
discounted cost for "Go-To" type workstations where the computer does
not have a permanent user with an E-mail account and for individuals
with more than one computer but only one E-mail account.

NOTE: E-mail storage service levels are set by the NASA CIO. Anyone
desiring a mailbox larger than 200MB must have prior authorization.
Please contact you ODIN Customer Service Manager if you have questions.

Below is a table of the optional services for Laptop computers:

+-------------------------------+--------------------------------------+
| **[SERVICE                    | **[OPTIONS]{.underline}**            |
| LEVELS]{.underline}**         |                                      |
+-------------------------------+--------------------------------------+
| **Monitor**                   | **- Enhanced: 21\"**                 |
|                               |                                      |
|                               | **- Critical: 24"**                  |
+-------------------------------+--------------------------------------+
| **E-Mail Services**           | **- None**                           |
+-------------------------------+--------------------------------------+
| **E-Mail Storage Services**   | **- None**                           |
|                               |                                      |
|                               | **- Premium: 500 MB**                |
|                               |                                      |
|                               | **- Enhanced: 1 GB**                 |
+-------------------------------+--------------------------------------+
| **Docking Station**           | **- None**                           |
+-------------------------------+--------------------------------------+
| **Second Battery**            | **- One**                            |
+-------------------------------+--------------------------------------+

The "Account Non-ODIN Computer -- Email Account only" request item is
designed to provide an email account for a customer who will not have an
ODIN computer Seat, for a functional E-mail account, or for a facilities
(conference room) E-mail account. Account seats have a default of 200 MB
of storage, and can be modified with the following optional service:

+---------------+------------------------------------------------------+
| **[SERVICE    | **[OPTIONS]{.underline}**                            |
| LEVELS]{      |                                                      |
| .underline}** |                                                      |
+---------------+------------------------------------------------------+
| **E-Mail      | **- Premium: 500 MB**                                |
| Storage       |                                                      |
| Services**    | **- Enhanced: 1 GB**                                 |
+---------------+------------------------------------------------------+

[MOBILE COMPUTER (MC) SEATS:]{.underline}

The MC seat type is replacing the PDA1 seat type. ODIN is offering
Blackberry, Palm Treo, and Windows Mobile Treo devices to NASA HQ
customers. All MC seats will come with a wall charger, car charger, ear
bud, and holster. The CICO Request Category for MC seats is
"Seat-Wireless Handheld Device". Below is a list of CICO Request Items
that appear under that Request Category:

  -----------------------------------------------------------------------
  **MC1 Blackberry - Domestic (Verizon)**

  **MC1 Blackberry - International (Cingular)**

  **MC2 Treo(Palm) - Domestic (Verizon)**

  **MC2 Treo(Palm) - International (Cingular)**

  **MC3 Treo(Windows) - Domestic (Verizon)**

  **MC3 Treo(Windows) - International (Cingular)**
  -----------------------------------------------------------------------

Each of these devices comes with the following default options:

-   500 minutes of voice (pooled with all HQ users)

-   Text messaging set to "None"

-   Hardware refreshment of 18 months

> Below is a table of the optional services available on MC Seats:

+--------------+-------------------------------------------------------+
| **[SERVICE   | **[OPTIONS]{.underline}**                             |
| LEVELS]{.    |                                                       |
| underline}** |                                                       |
+--------------+-------------------------------------------------------+
| **Service    | **- Data Only**                                       |
| Plan**       |                                                       |
|              | **- Premium (850 Min)**                               |
|              |                                                       |
|              | **- Enhanced (1200 Min)**                             |
|              |                                                       |
|              | **- Critical (1900 Min)**                             |
+--------------+-------------------------------------------------------+
| **Text       | **- Basic (50)**                                      |
| Messaging**  |                                                       |
|              | **- Regular (100)**                                   |
|              |                                                       |
|              | **- Premium (1000)**                                  |
|              |                                                       |
|              | **- Enhanced (2500)**                                 |
|              |                                                       |
|              | **- Critical (Unlimited)**                            |
+--------------+-------------------------------------------------------+
| **Second     | **- One**                                             |
| Battery**    |                                                       |
+--------------+-------------------------------------------------------+
| *            | \- **Basic**                                          |
| *Tethering** |                                                       |
+--------------+-------------------------------------------------------+

[CELL PHONE (PCELL) SEATS:]{.underline}

Starting September 1, 2007, ODIN is offering cell phone seats to NASA HQ
customers. All PCELL seats will come with a wall charger, ear bud, and
holster. The CICO Request Category for PCELL seats is "Seat-Cell Phone".
Below is a list of CICO Request Items that show up under that Request
Category:

  -----------------------------------------------------------------------
  **PCell - Domestic (Verizon)**

  **PCell - International (Cingular)**

  **PCell - Domestic/Push-To-Talk (Nextel)**
  -----------------------------------------------------------------------

Each of these devices comes with the following default options:

-   500 minutes of voice (pooled with all HQ users)

-   Text messaging set to "None"

-   Hardware refreshment of 18 months

Below is a table of the optional services available on PCELL Seats:

+--------------+-------------------------------------------------------+
| **[SERVICE   | **[OPTIONS]{.underline}**                             |
| LEVELS]{.    |                                                       |
| underline}** |                                                       |
+--------------+-------------------------------------------------------+
| **Service    | **- Premium (850 Min)**                               |
| Plan**       |                                                       |
|              | **- Enhanced (1200 Min)**                             |
|              |                                                       |
|              | **- Critical (1900 Min)**                             |
+--------------+-------------------------------------------------------+
| **Text       | **- Basic (50)**                                      |
| Messaging**  |                                                       |
|              | **- Regular (100)**                                   |
|              |                                                       |
|              | **- Premium (1000)**                                  |
|              |                                                       |
|              | **- Enhanced (2500)**                                 |
|              |                                                       |
|              | **- Critical (Unlimited)**                            |
+--------------+-------------------------------------------------------+
| **Second     | **- One**                                             |
| Battery**    |                                                       |
+--------------+-------------------------------------------------------+

[PRINTER (PRN) SEATS:]{.underline}

Printer seats are unchanged for DO3. The CICO Request Category for PRN
seats is "Seat-Network Printer". Below is a list of CICO Request Items
that show up under that Request Category:

  -----------------------------------------------------------------------
  **PRN-BW1 B/W Laser Low**

  **PRN-BW2 B/W Laser Med**

  **PRN-BW3 B/W Laser High**

  **PRN-C1 Color Laser Low**

  **PRN-C2 Color Laser Med**

  **PRN-C3 Color Laser High**
  -----------------------------------------------------------------------

For all new PRN seats, the Hardware refresh level will be set to 36
months. For existing, older than 36 month PRN seats, the Hardware
refresh level has been set to none to provide a cost savings to NASA HQ.
If you wish to refresh an old network printer, please submit a CICO
request using the "Modify Existing Seat SLA" Request Type. Use the
following format in the Request Comments block:

"REQUEST -- CHANGE Refresh Level to Premium for Printer with Tag \#
(xxx)"

[FAX SEATS:]{.underline}

Fax seats are unchanged for DO3. The CICO Request Category for FAX seats
is "Seat-Fax". Below is a list of CICO Request Items that show up under
that Request Category:

  -----------------------------------------------------------------------
  **FAX1**

  **FAX2**

  **FAX3**
  -----------------------------------------------------------------------

[VIDEO CONFERENCING (VTM) SEATS:]{.underline}

VTM seats are unchanged for DO3. The CICO Request Category for VTM seats
is "Seat-Video Conferencing". Below is a list of CICO Request Items that
show up under that Request Category:

  -----------------------------------------------------------------------
  **VTM Small (480 Min)**

  **VTM Medium (3600 Min)**

  **VTM Large (7800 Min)**

  **VTM Extra Large (18000 Min)**
  -----------------------------------------------------------------------

The "Modify Existing SLA" option can be utilized to change the size of
an existing VTM seat. Use the following format in the Request Comments
block to do so:

"REQUEST -- CHANGE VTM to (specify size) for (user's name)"

[CHANGING SEAT MAKE/MODEL:]{.underline}

For DO3, there are several ways in which a user can move from one type
of Seat to another. Below is a list of the possible paths:

1.  **Desktop to Laptop and vice-versa (regardless of operating systems
    or laptop size).** This requires a new seat request in CICO for the
    user, a De-subscribe request for the user's existing computer seat,
    and an ODIN catalog ordered data transfer. NOTE: The customer will
    receive a replacement computer of the type specified which has a
    refresh date within 60 days of the previous computer.

2.  **Desktop PC to Desktop Mac and vice-versa.** This is now an SLA
    change. The format for requesting this SLA change is to type the
    following into the "Request Comments" field of a "Modify Existing
    Seat SLA" CICO Request Type:

> **"**REQUEST -- Change Architecture to (Mac/Windows) on Seat with tag
> number (xxx)"
>
> Additionally, a ODIN Catalog order must be placed for a data transfer.
> NOTE: The customer will receive a replacement computer which has a
> refresh date within 60 days of the previous computer.

3.  **Any PC laptop to a different size PC laptop OR Any Mac Laptop to a
    different Mac Laptop,** This is now an SLA change. The format for
    requesting this SLA change is to type the following into the
    "Request Comments" field of a "Modify Existing Seat SLA" CICO
    Request Type:

> **"**REQUEST -- Change Platform to (Standard/Lightweight/Tablet) on
> Seat with tag number (xxx)"
>
> Additionally, an ODIN Catalog order must be placed for a data
> transfer. NOTE: The customer will receive a replacement computer which
> has a refresh date within 60 days of the previous computer.

4.  **Any PC Laptop to a Mac Laptop and vice-versa.** This is now an SLA
    change. If the platform type is staying the same (e.g. PC
    lightweight to Mac lightweight) then the format for requesting this
    SLA change is to type the following into the "Request Comments"
    field of a "Modify Existing Seat SLA" CICO Request Type:

> **"**REQUEST -- Change Architecture to (Mac/Windows) on Seat with tag
> number (xxx)"

If the platform is changing (e.g. PC Standard to Mac Lightwieght) then
the format for requesting this SLA change is to type the following **TWO
REQUESTS** into the "Request Comments" field of a "Modify Existing Seat:

> **"**REQUEST -- Change Architecture to (Mac/Windows) on Seat with tag
> number (xxx)"
>
> AND
>
> **"**REQUEST -- Change Platform to (Standard/Lightweight/Tablet) on
> Seat with tag number (xxx)"
>
> Additionally, an ODIN Catalog order must be placed for a data
> transfer. NOTE: The customer will receive a replacement computer which
> has a refresh date within 60 days of the previous computer

5.  **Changing Computer Make/Model via Early Refresh.** This an ODIN
    Catalog order. Please specify in the quote request both the current
    seat and the desired seat. The system will be refreshed with a new,
    out-of-the-box computer.

6.  **Changing MC Seat Make/Model SLAs.** The format for requesting an
    Architecture SLA change (e.g. Blackberry to Treo) **without**
    altering the Calling Plan SLA (domestic vs. international) is to
    type the following into the "Request Comments" field of a "Modify
    Existing Seat SLA" CICO Request Type:

> **"**REQUEST -- Change Architecture to (MC1/MC2/MC3) on Seat with tag
> number (xxx)"

The format for requesting a Calling Plan SLA change **without** altering
the Architecture SLA is to type the following into the "Request
Comments" field of a "Modify Existing Seat SLA" CICO Request Type:

> **"**REQUEST -- Change Calling Plan to (domestic/international) on
> Seat with tag number (xxx)"

If a user wishes to change both the Architecture and Calling plan, BOTH
of the above requests must be made in CICO. NOTE: The customer will
receive a replacement MC Seat which has a refresh date within 60 days of
the previous MC Seat.

7.  **Changing PCELL Seat Make/Model SLAs.** The format for requesting a
    Calling Plan SLA change (domestic to international and vice-versa)
    is to type the following into the "Request Comments" field of a
    "Modify Existing Seat SLA" CICO Request Type:

> **"**REQUEST -- Change Calling Plan to (domestic/international) on
> Seat with tag number (xxx)"
>
> NOTE: The customer will receive a replacement MC Seat which has a
> refresh date within 60 days of the previous MC Seat.

8.  **Changing MC/PCELL Make/Model via Early Refresh.** This an ODIN
    Catalog order. Please specify in the quote request both the current
    seat and the desired seat. The system will be refreshed with a new,
    out-of-the-box computer.

[ORDERING OPTIONAL SEAT SERVICES:]{.underline}

In addition to the default options for each seat type, a number of
optional services are available on ODIN seats. These optional services
can be subscribed by including them in the "Computer Seat Notes" section
of either the initial CICO seat request or in the "Request Comments"
section of a subsequent CICO request using the "Modify Existing Seat
SLA" request type included in each CICO Request Item. Systems ordered
after September 1, 2007 as well as preexisting systems may be modified
using the latter method.

The format for requesting an optional Service Level on a New Seat in the
"Computer Seat Notes" field in CICO is the following:

"REQUEST -- (Service Level) set to (Option)"

The format for requesting an optional Service Level on an existing Seat
in the "Request Comments" field of a "Modify Existing Seat SLA" CICO
Request Type is the following:

"REQUEST -- CHANGE (Service Level) to (Option) on seat with tag number
(xxx)"

This format must be used for every non-default service level being
requested. Detailed tables outlining service levels and options can be
found in the section corresponding to the seat type being
ordered/modified.

END