STATEMENT OF WORK

**FOR**

**RFP NO. 02-00322-P-J3**

**(\"Resource, Referral and Counseling Services Program\")**

Independently, and not as an agent of the Federal Deposit Insurance
Corporation (FDIC), Contractor shall furnish all labor, materials and
services necessary to complete the work specified below.

**1.0 [SCOPE]{.underline}.**

Contractor shall operate a comprehensive information and referral
counseling and Employee Assistance Program (EAP), referred to as the
Resource, Referral and Counseling Services Program (RRCSP), for FDIC\'s
employees, their family members and significant others.

**2.0 [BACKGROUND]{.underline}.**

2.1 [WorkLife Program]{.underline}. The FDIC\'s Division of
Administration, WorkLife Program, is responsible for the following
programs: Part Time Program; Alternative Work Schedule Program; Telework
Program; and Corporate Expressions of Sympathy Policy. In addition, the
WorkLife Program manages the Corporate Worklife Information and Referral
Service and Employee Assistance Program. Included in the programs above
are policy development, negotiated Union issues, program communication
and direct manager/employee assistance. The WorkLife Program prepares
booklets, guides and program materials associated with WorkLife
services. WorkLife services are offered to employees, their family
members and significant others.

2.2 [Resource, Referral and Counseling Services Program]{.underline}.
The FDIC offers an extensive informational and referral counseling and
employee assistance program, referred to as the Resource, Referral and
Counseling Services Program (RRCSP), for its employees, their family
members and significant others. Under the RRCSP, the term, \'family
members\', is defined as anyone living in the immediate household of the
employee, and the employee\'s parents, children, siblings, and other
individuals who have significant relationships with an employee which
can impact an employee\'s work performance. The RRCSP is a ­professional
program in which the selected Contractor will provide assess­ment and/or
short‑term counseling, consultation and/or referral for individuals
experiencing a variety of personal concerns (e.g., relationships issues,
family concerns, personal growth and life change, alcohol and other drug
abuse, emotional, legal, financial, etc.). The basic services of the
RRCSP shall be provided by Contractor and shall consist of an on-line
Internet service, a nationwide tele­phone counseling center and on-site
counselors at FDIC Headquarters offices located in Washington, DC and
Arlington, VA, and the FDIC Regional office located in Dallas, TX. In
addition, affiliate providers shall be available to employees, their
family members and significant others in cities where FDIC has offices
where there are more than thirty (30) employees, as specified in
**Exhibit \[1\]** to this Statement of Work (\"SOW\"). All FDIC
employees, their family members and significant others may seek RRCSP
services by self‑referral, or, in the case of employees, a supervisory
referral may initiate the process. A summary of RRCSP policy guidelines
is provided as **Exhibit \[2\]** to this SOW.

3.  [FDIC Population]{.underline}. The FDIC currently has approximately
    6,039 employees. However, the FDIC projects that the employee
    population will decrease over the next four (4) years, as stated
    below:

[Estimated FDIC Population\*]{.underline} [Date/Performance
Period]{.underline}

5,700 employees January 1, 2003 (Initial Period)

5,500 employees January 1, 2004 (Option Period 1)

5,400 employees January 1, 2005 (Option Period 2)

5,400 employees January 1, 2006 (Option Period 3)

5,400 employees January 1, 2007 (Option Period 4)

> *\* The above population numbers are estimates only and shall not be
> construed as a minimum or maximum number of employees.*

­2.4 [Employees\' Duty Stations]{.underline}. FDIC employees\' duty
stations are located throughout the con­tiguous United States, with the
majority of employees located in Washington, DC, Arlington, VA, and
Dallas, TX. However, wherever there is an FDIC insured bank or Savings &
Loan (\"institution\") there will, from time to time, be FDIC employees,
as many employees need to travel to institutions on official business.
Additionally, the FDIC has one office in Puerto Rico and Hawaii. There
are approximately eight (8) employees stationed in Puerto Rico and one
(1) in Hawaii.

**3.0 [SUMMARY OF RRCSP SERVICES]{.underline}.**

To follow is a brief summary of the RRCSP employee assistance services,
including the WorkLife component, which Contractor shall provide under
this Contract:

-   Consultation by specialty-trained consultants and master's level
    counselors 24 hours a day, 7 days a week via a dedicated \"800\"
    telephone number for the FDIC.

-   One counselor to work on-site, 8 hours each week, at FDIC facilities
    in Washington, DC and Arlington, VA, and one counselor to work
    on-site, 8 hours each week, at FDIC's Dallas Regional office.

-   A minimum of twenty (20) ninety-minute seminars (annually) on
    suggested topics such as, stress, life change, downsizing,
    retirement planning, elder care, child care, money matters, and
    other topics as requested by the FDIC Oversight Manager (\"Oversight
    Manager\").

-   Affiliate providers located in cities throughout the United States
    where FDIC has duty stations of at least thirty employees, to
    provide counseling services as required.

-   Superior on-line services via the Internet which includes access to
    all Contractor fact sheets on specific WorkLife topics, a child care
    locator, an elder care locator, life assessment tools, WorkLife
    resources, links to other sites, access to consultants and
    counselors via e-mail, and the capability to order materials via the
    website.

-   Short-term counseling to include six (6) fifty-minute counseling
    sessions per individual, per problem, whenever it appears that an
    individual\'s identified problem can be resolved through short-term
    counseling.

-   Community resource referrals in cases where an individual agrees to
    seek treatment.

-   Counselors to respond to critical incidents by providing at least
    three (3) hours of on-site consultation to individuals or employee
    groups per critical incident.

-   Promotional material, including but not limited to, brochures and
    posters.

-   Orientation presentations for employees to acquaint them with the
    RRCSP and the services Contractor will provide under the Contract.

-   Training sessions for supervisors/managers designed to help them use
    the program effectively in performing their responsibilities.

**4.0. [PROVISIONS OF WORKLIFE PROGRAM]{.underline}.**

4.1 [Counselors/Consultants/Seminar Speakers/Providers]{.underline}.
RRCSP shall include telephonic counselors and specialty-trained
consultants, on-site counselors, seminar speakers, and affiliate
providers (collectively referred to as \"counselors\"), as well as
on-line resources, as stated below.

> 4.1.1 [Telephone Counseling Center]{.underline}. Contractor shall
> establish a nationwide telephone counseling center which shall be
> available to FDIC employees, their family members and significant
> others (collectively referred to as, \"individuals\") twenty-four (24)
> hours a day, 365 days a year. The Telephone Counseling Center shall be
> available to individuals via a dedicated toll free number for FDIC
> and/or collect calls from areas not served by toll‑free numbers.

2.  [On-Site Counselors]{.underline}. Contractor shall provide one
    counselor to work on-site at FDIC facilities located FDIC at
    Headquarters in Washington, DC and Arlington, VA, and one counselor
    to work on-site at FDIC's Dallas Regional office, on Tuesday,
    Wednesday, and/or Thursday of each week. On-site counseling services
    shall not be provided on Mondays or Fridays. Each on-site counselor
    shall work eight (8) hours each week.

> In the future, Contractor may be required to provide on-site
> counseling services at other sites such as, but not limited to,
> Memphis, Kansas City, San Francisco, and New York.
>
> 4.1.3 [Seminar Speakers]{.underline}. Each year, Contractor shall
> conduct, at FDIC locations nationwide, a minimum of twenty (20)
> ninety-minute seminars on suggested topics such as, stress, life
> change, downsizing, retirement planning, elder care, child care, money
> matters, and other topics as requested by the FDIC Oversight Manager
> (\"Oversight Manager\"). Contractor shall provide information to the
> FDIC Oversight Manager regarding the seminar speaker's qualifications
> and biographies (resumes) two (2) weeks prior to each seminar and must
> be able to provide seminars nationwide with four (4) weeks lead time
> of the request. The cost of twenty (20) seminars per year (performance
> period) shall be included in Contractor's fixed price per employee,
> per year. Contractor shall provide additional seminars upon the
> Oversight Manager\'s request. Contractor will be paid a fixed price
> per seminar for each seminar conducted over 20 during each year
> (performance period), in accordance with Section 4.1.B of the
> Contract.
>
> 4.1.4 [Affiliate Providers]{.underline}. Contractor shall have one (1)
> or more affiliate providers located in each city where FDIC has duty
> stations of at least thirty (30) employees. Currently, the FDIC has
> duty stations of at least thirty (30) employees in the cities listed
> in **Exhibit \[1\]**.
>
> 4.1.5 [Online Services]{.underline}. Contractor shall provide online
> services via the Internet as a one-stop resource for consultation,
> information, direction and personalized referrals to help employees
> balance the demands of their work with those of their personal life.
> Contractor\'s on-line service shall be a self-serve website for
> individualized search with access code. Contractor\'s website shall
> include easy access to all Contractor fact sheets on specific WorkLife
> topics, a child care locator, an elder care locator, life assessment
> tools, WorkLife resources, links to other sites, and access to
> consultants and counselors via e-mail. Contractor\'s online services
> shall also include the capability to order materials via facsimile,
> telephone or online, including, but not limited to, brief tapes on
> personal and workplace issues, books and videos, other printed
> educational material, and simple wills and trusts forms (formatted in
> a way that will allow individuals to \"fill in the blanks\"). Upon
> award, Contractor shall provide a web address with FDIC specific logon
> and password.

4.2 [Consultant Activities]{.underline}. Specialty-trained consultants
in the following areas shall provide the services specified in this
Section below:

-   Work Problem Consultants *(career planning to work relationships,
    conflicts, job performance, etc.)*

-   Management Resource Consultants *(resource for managers and
    supervisors on work related issues, etc.)*

-   Parenting and Childcare Consultants *(pregnancy/birth issues, basic
    child development issues, step/single parenting issues, adoption
    information, personalized child-care searches, etc.)*

-   Education and Schooling Consultants *(searches and referrals for
    financial aid, colleges/universities placement, special-needs
    programs, scholarship/ grant, and vocational schools, etc.)*

-   Eldercare Consultants *(personalized searches and referrals for
    in-home safety assessments, meal and transportation services,
    retirement communities, nursing homes and hospices, etc.)*

-   Disability Consultants *(support services, independent living,
    family resources, etc.)*

-   Substance Abuse and Addiction Consultants *(support services for
    drug, alcohol, smoking, eating disorders or gambling addictions,
    treatment options for recovery, etc.)*

-   Emotional Well Being Consultants *(relationship conflicts, grief and
    loss, depression, stress, etc.)*

-   Disaster and Crisis Intervention Consultants *(flood, hurricane,
    natural disasters, personal crisis, etc.)*

-   Legal Consultants *(divorce, landlord or real estate concerns,
    consumer concerns, creditor problems, estates, wills, trusts,
    attorney selection, criminal charges, etc.)*

-   Personal Financial Planning *Consultants (debt management,
    education, budget planning, etc.)*

-   Everyday Issues Consultants *(consumer information, health issues,
    exercise, home buying, etc.)*

4.2.1. [Work Problem Consultants]{.underline}. Work Problem Consultants
shall help individuals deal with everything from career planning to
co-worker relationships and inter-personal conflict to work-related
performance. Business travel, workplace changes, disciplinary action and
more sensitive issues such as discrimination and sexual harassment are
also addressed. Work Problem Consultants shall assess the issues,
provide options, and give recommendations for resolution. Work Problem
Consultants shall not act as an advocate for the individual (seeking
counseling) over the employer, but instead shall act as an advocate for
the process.

4.2.2. [Management Resource Consultants]{.underline}. Specialty-trained
Management Resource Consultants shall provide managers, supervisors and
personnel professionals direction and assistance regarding any
work-related problem.

4.2.3. [Parenting and Childcare Consultants]{.underline}. Parenting and
Childcare Consultants shall help individuals with pregnancy/birth
issues, basic child development issues, step/single parenting issues,
adoption information and state regulations. In addition, consultants
shall provide the information the individuals need to find suitable day
care - including how to interview, evaluate, and monitor their day care
provider. Child-care consultant service options shall include
personalized search and referrals to childcare providers that meet
individuals' criteria such as care within specified distance of
individuals' office or home. Referrals shall be limited to where there
are actual openings. Referrals shall include childcare centers, family
childcare homes, nannies, sick care/back-up care, nursery schools and
adoption agencies. Consultants shall also provide detailed referrals and
information for recreation programs, vacation/summer camps, day camps
and special needs programs.

4.2.4 [Education and Schooling Consultants]{.underline}. Education and
Schooling Consultants shall provide assistance in selecting and managing
the whole family's education from preschool through college and
personalized searches and referrals for financial aid,
colleges/universities placement, special-needs programs,
scholarship/grant, and vocational schools. Such services shall include:
preschool consultation, which offers support for parents whose children
are entering school for the first time. Consultants shall help parents
assess their school-age child's ability and readiness for self-care
situation and in the educational management and "homework helper" roles.
Assists families who are considering a move, and parents who are
considering a private school. Special Needs services include children
with learning disabilities, attention deficit disorders, and other
disabilities, as well as gifted children, those with special athletic
abilities, and those with other special talents. *Upon request of an
individual, Education and Schooling Consultants shall also intercede on
the family's behalf* *with educators and act as an advocate to help them
get the services they are due.* Consultants shall assist in identifying
appropriate post-secondary schools, completing admission applications,
including identifying scholarships and providing resources on
scholarships to include a listing of all schools in the specialty area,
and understanding possible financial assistance arrangements.

4.2.5 [Eldercare Consultants]{.underline}. Eldercare Consultants shall
provide individuals with personalized searches and specific referrals to
include in-home safety assessments, meal and transportation services,
retirement communities, nursing homes and hospices at locations where
there are current verified openings. Elder Care Consultants shall also
work with a spouse, sibling or in-law of an individual who has
significant care giving responsibilities. Information, resources, and
support shall include consultation on helping parents and older
relatives dependent adult care, which offers consultation on caring for
a dependent adult family member, long distant care-giving and care
options. Contractor shall provide in-depth consultation by eldercare
specialists or staff of lawyers and legal assistants for older
relatives. Contractor shall provide consultation on executing living
wills, durable power of attorney, reviewing contracts for nursing homes,
assessments of facilities and recommendations and access to assisted
living arrangements and related issues, along with providing referrals
to attorney(s) specializing in gerontological law. Home safety
assessment for older relatives shall provide an in-home assessment
including the safety of the living environment, a report of
recommendations to home safety, living arrangements, etc. Eldercare
Consultants shall make an extensive assessment of the situation and then
help individuals sort through a wide range of elder care issues,
including health, Medicare and Medicaid information, housing options,
the financial realities of living wills and estate planning, and
bereavement.

4.2.6 [Disability Consultants.]{.underline} Disability Consultants shall
provide resources, referral information and support services on issues
relating to specific disabilities, independent living, family resources,
rights and resources.

4.2.7 [Substance Abuse and Addiction Consultants]{.underline}. Certified
Substance Abuse and Addiction Consultants shall help individuals
determine how drugs, alcohol, smoking, eating disorders or gambling is
interfering with their life. Substance Abuse and Addiction Consultants
shall help individuals explore treatment options and chart out a
suitable course of action for recovery.

4.2.8 [Emotional Well Being Consultants.]{.underline} Emotional Well
Being Consultants shall provide resources, referral information and
support services on issues relating to relationship conflicts, first
time events, grief and loss, depression, stress, parenting and family
concerns and marital conflict.

4.2.9 [Disaster and Crises Intervention Consultants.]{.underline}
Disaster and Crises Intervention Consultants shall provide resources,
referral information and support services for flood, hurricane, natural
disasters and personal crises. In addition, Consultants shall provide
emotional support, financial support, community resources and, upon
request of an individual, Consultant shall also intercede on a family's
behalf with support agencies. Crisis intervention shall include
resources and materials for emotional support.

> 4.2.10 [Legal Consultants]{.underline}. Legal Consultants shall
> provide individuals with information
>
> on a variety of personal legal concerns including, but not limited to:
> divorce, landlord or real estate issues, consumer concerns, creditor
> problems, estates, attorney selection and criminal charges.
> Consultants shall answer questions regarding simple wills and trusts
> to the extent of assisting individuals with filling in the blanks on
> sample \"fill-in-the-blank\" forms provided by Contractor. Legal
> Consultants shall be legal assistants or attorneys and
> licensed/certified to provide services in the state in which they
> practice.

4.2.11 [Personal Financial Planning Consultants.]{.underline} Personal
Financial Planning Consultants shall provide information to individuals
on subjects such as debt management, education, and budget planning.
Financial Planning Consultants shall develop solutions for people
suffering financial difficulties. This involves a plan for bill paying
and budgeting by offering consultation on debt management, education
planning and budget planning. Appropriate referrals are made to
community resources. Financial Planning Consultants must be certified
financial planners and offer consultation on investment strategies,
retirement planning, insurance information, estate planning and choosing
the right financial planner.

4.2.12 [Everyday Issues Consultants]{.underline}. Everyday Issues
Consultants shall provide information to individuals regarding issues
that can occur at any stage of an individual's life (\"everyday
issues\"). Every individual can use this service at one time or another.
Consultants shall help individuals save time and money by providing
information and referrals, consumer information and assistance on home
remodeling and repair, home buying or leasing, big-ticket purchases and
pet-care resources. Consultants shall also provide referrals for maid
services, house sitters, appliance/home repair services, apartment
search services, and pet sitting/boarding services, and provide
information on nutrition and exercise, health issues, insurance
information, reputable contractors, etc. Research shall be available on
almost all types of consumer requests from the cheapest place to buy a
specific brand of VCR/DVD player to the best Thai restaurant in town.

4.3 [Counselor Activities]{.underline}. On-site and telephonic
counselors\' activities shall be directed toward assessment, short‑term
counseling, and, when necessary, referral of the individual to community
or other outside resources, and follow‑up, as detailed below.

> 4.3.1 [Assessment]{.underline}. Counselors shall perform an assessment
> on individuals by interviewing individuals telephonically and
> in-person, as necessary, and preparing an intake record. When
> performing an assessment on the individual, it is essential that
> particular attention be given to identifying alcohol and other drug
> abuse problems, and to assess employees at risk. The FDIC strongly
> discourages Contractor from placing any individual on hold when they
> call the Telephone Counseling Center. However, the FDIC understands
> that it may be necessary for the Counselor to place an individual on
> hold if he/she needs to transfer the individual to a Counselor who
> specializes in the area for which the person is calling. In no event
> shall a Counselor place an individual on hold before the Counselor
> performs an assessment of the individual. When performing an
> assessment, if the Counselor determines that the individual is at risk
> for harming him/herself or others, the Counselor shall not place the
> individual on hold under any circumstance.
>
> 4.3.1.a [Initial Interview]{.underline}. The counselor shall interview
> the individual and obtain appro­priate information to determine the
> nature of the problem. The on-site counselor or affiliate provider may
> conduct the initial interview by telephone or in person, face-to-face.
>
> 4.3.1.b [Face-to-Face Interview]{.underline}. Contractor shall conduct
> a face-to-face counseling session with the individual if the
> telephonic counselor determines a face-to-face counseling session is
> needed to fully evaluate the problem, or if the individual requests a
> face-to-face counseling session. In those areas where an on-site
> counselor is not provided, Contractor shall provide face-to-face
> counseling at Contractor\'s sole expense (i.e., Contractor will not be
> reimbursed for travel expenses or any other costs, if any.)
>
> 4.3.1.c [Intake Record]{.underline}. The on-site counselor shall
> collect and record pertinent information about the individual, with
> his/her knowledge, including health history, family status, employment
> data, description of the problem, risk assessment, substance usage,
> and other relevant personal data (\"intake record\"). Such information
> shall be confidential in nature and shall be used solely by the
> counseling profession­als and shall not be disclosed or released,
> except in a manner consistent with the requirements of law.
>
> 4.3.2 [Short-term Counseling]{.underline}. Whenever it appears that
> the identified problem can be re­solved through short‑term counseling,
> Contractor shall provide this service. Short-term counseling may be
> provided telephonically. However, upon an individual's request,
> Contractor\'s on-site counselor or affiliate provider shall provide
> face-to-face short-term counseling to an individual. For purposes of
> this Contract, \"short-term counseling\" shall include six (6)
> counseling sessions per individual, per problem. Each counseling
> session shall not exceed fifty (50) minutes per session. Contractor
> shall not pro­vide long‑term counseling or treatment (i.e., more than
> six (6) fifty-minute counseling sessions) to an individual for the
> same problem.

­4.3.3 [Community Resource Referrals]{.underline}. If an individual
agrees to seek treatment, a counselor shall refer the individual for
medical evaluation, diagnostic work‑up and other health information that
will permit appropriate case diagnoses, as necessary. When applicable,
the counselor shall make every effort to see that resources in the
community for treatment are explored (\"community resources\"),
including sliding fee scale providers. Contractor shall follow the
procedures detailed below when making referrals.

> 4.3.3.a [Minimum Number of Referrals]{.underline}. Counselors shall
> refer individuals to at least two (2) community resources.
>
> 4.3.3.b [Costs for Community Resources]{.underline}. The costs for the
> services provided by community resources will be borne by the
> individual or his/her insurance. Counselors shall have basic knowledge
> of the Federal Employees Health Benefit Plans, or the individual\'s
> health insurance plan, to be better prepared to refer employees to
> community resources that will allow the individual to use his/her
> health benefits. Counselors shall consider the costs to the
> individuals when providing realistic treatment resources.
>
> 4.3.3.c [Referrals for Substance Abuse Cases]{.underline}. Counselors
> shall refer all substance abuse cases to in-patient or out‑patient
> medical care as well as to self‑help groups, such as Alcoholics
> Anonymous or Narcotics Anonymous. The latter are not considered
> treatment, but rather support.
>
> 4.3.3.d [Scheduling Appointments]{.underline}. Counselor's shall make
> arrangements for the individual to utilize community resources and
> self-help groups and shall encourage the individual to participate in
> such resource programs.
>
> 4.3.3.e [Release Forms]{.underline}. Counselors shall obtain release
> forms from the individual that will allow Counselors to contact the
> referral source to ensure that the client has kept the appointment,
> and to obtain feedback from the referral source regarding the
> individual's progress.
>
> 4.3.3.f [Monitoring Individuals\' Progress]{.underline}. After
> obtaining the individual\'s writ­ten authorization, Counselors shall
> monitor the individual\'s progress in and cooperation with the
> provider when treatment was recommended, on an on-going basis. If the
> Counselor learns that an individual did not keep a scheduled
> appointment with a provider, the Counselor shall con­tact the
> individual and explore the reasons for the missed appointment.
> Counselors shall maintain on-going contact with the individual
> regarding progress in treatment and/or adjustment on the job. If the
> individual discontinues participating in the treatment program,
> Counselors shall document the individual\'s case file.
>
> 4.3.3.g [Apprise Supervisors of Progress of Individuals]{.underline}.
> Where appropriate and allowed by the confi­dentiality requirements,
> Contractor shall apprise the individual\'s supervisor of his/her
> progress and compliance in treatment.
>
> 4.3.4 [Follow-Up]{.underline}. Contractor shall follow every problem
> to a realistic conclusion regardless of whether the problem was
> concluded with Contractor or re­ferred to a community resource.
> Contractor shall establish systematic procedures and services for the
> follow‑up. Individuals are to be contacted on a regular basis, as
> agreed to by the individual and Counselor, ­by telephone for one (1)
> year following final contact with a Counselor.

**5.0 [REFERRAL RESOURCE MANAGEMENT]{.underline}.**

5.1 [Pre-Screen Community Resources]{.underline}. Prior to referring an
individual to a community resource, the referring Counselor shall
pre-screen each resource in accordance with generally acceptable
industry standards and guidelines for quality service.

5.2 [Location of Community Resources]{.underline}. Community resources
shall, at a minimum, be located in the cities where FDIC has duty
stations of at least thirty (30) employees, as identified in **Exhibit
\[1\]** to this SOW.

5.3 [Community Resource Files]{.underline}. Contractor shall establish
and maintain accurate up‑to‑date records re­garding services, staffing
qualifications, fees, etc. of community resources. The resource files
shall be made available to the FDIC Oversight Manager upon request.
Copies of qualifications and bios for seminar provider and, on-site
counselors will be required by the provider for affiliate providers.

5.4 [Financial Disclosure Statements]{.underline}. Contractor shall
submit signed financial statements annually of itself, and its Key
Personnel, which details the extent of their financial interest in any
community treatment facility or other resource to which employees might
be referred as a result of the RRCSP. Such financial statements shall be
submitted to the Oversight Manager by January 15^th^ of each year.

**6.0. [INDIVIDUAL CASE FILES]{.underline}.**

Contractor shall maintain a complete case file on every individual who
self-refers himself/herself to the RRCSP, or who is referred by a
supervisor, regardless of whether the individual is an employee, family
member or significant other.

**7.0 [MANAGEMENT RESPONSE TEAM]{.underline}.**

7.1 [Role of the Management Response Team]{.underline}. The FDIC has
established a Management Response Team (\'MRT\') at the FDIC Dallas
Regional office and the Headquarters office in Washington, DC. The
Management Response Teams\' primary responsibility is to promptly
respond to acts or threats of harm or violence in FDIC facilities.

7.2 [Members of the MRT]{.underline}. MRT\'s are comprised of managers
of various FDIC offices, as stated below:

FDIC Members: Division of Administration

-   Labor and Employee Relations Section

-   Security Management Section

Legal Division

7.3 [On-Site Counselor\'s Role]{.underline}. Contractor\'s On-Site
Counselors shall be an information source for the MRT and would be
called on an "as needed" basis only.

**8.0 [CRITICAL INCIDENTS]{.underline}.**

8.1 Contractor shall respond to critical incidents that occur at the
FDIC. Critical incidents are defined as crisis, trauma or incidents that
may have a negative impact upon employees and the FDIC. The number of
critical incidents in the last four years has been as follows: 1998 - 1;
1999 - 1; 2000 - 2; and 2001 -- 2.

> 8.1.1 [On-Site Counselor Services]{.underline}. Contractor shall
> provide an on-site counselor to go to the worksite where the critical
> incident occurred. Counselors who respond to critical incidents shall
> have received and shall be able to provide documentation (i.e., copy
> of certification) proving that they have received formal \"Critical
> Incident Debriefing\" training. The counselor shall provide at least
> three (3) hours of on-site consultation with individuals or employee
> groups per critical incident. If the critical incident occurs at a
> worksite where an on-site counselor is not designated, then the cost
> for travel to the worksite shall be borne by Contractor, provided the
> Oversight Manager does not request the on-site counselor to stay
> overnight to provide additional consultation services for the same
> critical incident. If the Oversight Manager requests Contractor to
> provide more than three (3) hours of consultation services, and, as a
> result, the counselor is required to incur additional travel expenses,
> then the FDIC will reimburse Contractor for the additional travel
> expenses incurred, provided such expenses have been approved, in
> advance, in writing, by the FDIC Contracting Officer or Oversight
> Manager.
>
> 8.1.2 [Follow-Up]{.underline}. Contractor shall follow-up with FDIC
> management, MRT\'s and employees after a critical incident to
> re-assess the need for more intervention. Contractor shall follow-up
> within a reasonable period of time, depending on the nature of the
> critical incident, or as requested by the Oversight Manager.

**9.0 [CASE MANAGEMENT]{.underline}.**

9.1 [Employee‑initiated referral]{.underline}. Contractor shall handle
employee-initiated referrals (\"self-referrals\") in accordance with the
procedures stated below.

> 9.1.a [Self-Referral]{.underline}. When an employee self‑refers
> himself/herself to the RRCSP, Contractor shall provide
> consultation/counseling to the employee. The counselor shall refer the
> employee to community resources or self-help groups for treatment, as
> is appropriate or necessary.
>
> 9.1.b [Counseling]{.underline}. In such self‑referral situations the
> confidentiality requirements shall be strictly observed and the
> employee shall not ordinarily be asked to sign a consent form for
> releasing information to his/her supervisor. The counselor shall
> encourage the employ­ee to talk with his/her supervisor regarding the
> problem. When contact from a counselor with the employee\'s supervisor
> would seem to be helpful, the counselor shall suggest this to the
> employee and shall ob­tain the employee\'s written authorization before
> speaking with the supervisor.
>
> 9.1.c [In-Progress Self-Referral Case]{.underline}. Should a
> self-referral case be in progress and the employee\'s supervisor
> contacts Contractor with docu­mentation of the employee\'s work
> performance deteriora­tion or aberrant behavioral patterns at work,
> Contractor shall confer with the supervisor, as stated in 9.2.a below,
> but shall adhere to the confidentiality requirements strictly, giving
> no indication of the employee\'s previous self‑referral. The employee
> may then, if appropriate, be contacted and advised of the potential
> need to sign a consent form to allow the counselor to give information
> to the supervisor.

9.2 [Supervisory-Initiated Referral]{.underline}. Contractor shall
handle supervisory-initiated referrals in accordance with the procedures
set forth below.

> 9.2.a [Supervisory Referrals]{.underline}. When a supervisor contacts
> a counselor regarding a troubled employee, the counselor shall counsel
> the supervisor ­and provide him/her with guidance in confronting
> employees with job performance or conduct problems, including how to
> refer the employee to the RRCSP. The counselor shall advise the
> supervi­sor regarding client confidentiality requirements. The
> counselor shall also instruct the supervisor to consult with ­their
> appropriate Labor and Employee Relations Specialist and encourage the
> supervisor to do the following:
>
> 1\. Be alert, through continuing observation, to changes in work
> performance and conduct of assigned employees;
>
> 2\. Document specific occasions when an employee\'s work performance,
> conduct, behavior or attendance fails to meet minimum standards or
> where the employee\'s pattern of performance appears to be
> deteriorating;
>
> 3\. Advise RRCSP counselors of the employee\'s problem, and the
> possibility of a referral. Supervisors should describe the employee's
> job behavior to the counselors but should not at­tempt to diagnose or
> draw conclusions, as this is Contractor\'s responsibility;
>
> 4\. Conduct an interview with the employee focusing on poor work
> performance/conduct and inform the employee of avail­able counseling
> services; and
>
> 5\. If the employee refuses help, and performance or conduct continues
> to be unsatisfactory, follow the direction given by the Labor and
> Employee Relations Specialist.
>
> 9.2.b [Counseling Services for Employees]{.underline}. If the referral
> is accepted by the employee, and the employee contacts Contractor, a
> counselor shall be provided to counsel the employee in accordance with
> the procedures set forth in Section 4.0 above.
>
> 9.2.c [Counseling Services for Supervisors]{.underline}. Contractor
> shall provide counseling services to supervisors when requested
> regarding issues and problems involved in supervising troubled
> employees. Contractor shall consult with supervisors in dealing with
> the employee\'s job behavior and/or performance problem.

**10.0 [REPORTS]{.underline}.**

10.1 [RRCSP Quarterly Report]{.underline}. Contractor shall prepare a
report, on a quarterly basis, which shall include the nature of the
problems and disposition, broken down separately by employees, family
members, significant others, and topic (e.g., elder care, career
relocation assistance, family counseling, etc). The report shall also
specify the number of employees who used the on-site counselors, by
locations, and the number of employees who used the telephonic
counseling services and affiliate providers. The report shall also
include the number of website hits per quarter broken down by
topic/category if possible. Critical incidents shall also be included in
this report. Contractor shall submit the quarterly report to the
Oversight Manager every three months.

10.2 [RRCSP Final Report]{.underline}. Contractor shall prepare a RRCSP
Final Report which shall cover the calendar year of operation, and shall
submit one copy to the Oversight Manager by January 31st each year
(i.e., during the Initial Term, the RRCSP Final Report will cover the
period beginning on the Effective Date of the Contract through December
31^st^ of the current year. However, under the Option Periods, the RRCSP
Final Reports will cover the period January 1st through December 31st of
the current year). The RRCSP Final Report shall be prepared in a format
appropriate for the circulation of the results to the RRCSP field at
large in order to contribute to the advancement of the profession, and
shall include, at a minimum, the following information:

> 1\. A summary of the statistics of program utilization;

2.  The penetration rate for employee utilization. Penetration Rate is
    defined as the number of employees who utilized the RRCSP during the
    period of the year divided by the number of employees who are
    covered by the RRCSP;

3.  Prioritization of needs, (i.e., why they called);

4.  Major problems and/or obstacles encountered and how they were
    resolved or dealt with;

5.  Critical incidents;

6.  Major successes of the program;

7.  Conclusions and recommendations on ways to improve the operation and
    evaluation of the RRCSP; and

8.  Actual number of contacts/sessions.

10.3 [Federal Employee Assistance Programs Annual Report]{.underline}.
Contractor shall prepare and submit a Federal Employee Assistance
Programs (FEAP) Annual Report to the Oversight Manager by January 31st
of each year under this Contract. Each FEAP Annual Report shall cover
the period January 1st through December 31st. Should this reporting
requirement change, the Oversight Manager will notify Contractor as soon
as notification is received or sixty (60) days before the change is
effective, whichever comes first. The FEAP Annual Report shall include a
statistical RRCSP report on employees only. The format of the FEAP
Annual Report was developed by ­United States Office of Personnel
Management (USOPM) (a sample report is provided as **Exhibit \[3\]** to
this SOW).

10.4 [Telephone Counseling Center "On-Hold" Report]{.underline}. If an
individual is placed on hold

> for any reason, Contractor shall document the length of time the
> caller was on hold, and number of times the caller was placed on hold,
> as well. On the first of each month, Contractor shall provide a
> written report to the FDIC Oversight Manager which summarizes this
> information (i.e., the number of times individuals were placed on hold
> during the previous month, including the length of time each
> individual was on hold when they contacted the Telephone Counseling
> Center).

10.5 [Short-Term Counseling Referral Report]{.underline}. On the first
of each month, Contractor

> shall provide a report to the FDIC Oversight Manager that documents
> the total number of people who were referred to short-term counseling
> during the previous month, and a breakdown of the number of sessions
> Contractor authorized for each individual and the number of sessions
> each individual actually received. *(Reminder: As stated in Section
> 4.3.2 above, short-term counseling shall include six (6) fifty-minute
> counseling sessions per individual, per problem.) This information
> should be rolled up to the RRCSP Quarterly Report.)*

**11.0 [PROGRAM INITIATION]{.underline}.**

11.1 [General]{.underline}. In order to begin operating the RRCSP,
Contractor shall provide the planning involved in the implementation,
introduction, operation and performance assessment of the program, as
specified below.

11.2 [Promotional Materials]{.underline}.

11.2.1 [RRCSP Promotional Materials]{.underline}. Contractor shall
provide the following promotional materials to the Oversight Manager
within the time frames specified below. Promotional materials shall
include information regarding the RRCSP, the telephonic counseling
center\'s toll-free phone number, web address and access code, types of
problems counselors deal with, etc. to familiarize employees with the
services offered under the RRCSP. Promotional materials must include the
FDIC\'s name and WorkLife Total Benefits logo and be pre-approved by the
Oversight Manager. The promotional posters, wallet cards, employee
Brochures and magnets shall be submitted to the Oversight Manager within
fourteen (14) calendar days following the Effective Date of the
Contract. The WorkLife Total Benefits logo is provided as **Exhibit
\[4\]** to this SOW. Contractor shall submit draft samples of the RRCSP
promotional material items to the Oversight Manager for review and
approval by the due dates specified in Section 15.0 below.

[Item]{.underline} [Quantity]{.underline}

Promotional Posters 500

Wallet Cards 6,000

Employee Brochures 7,000

Promotional Magnets 7,000

Manager\'s/Supervisor\'s Brochures 800

Orientation Videotape 10

> The costs for providing the above quantities of promotional materials,
> shall be included in Contractor\'s fixed price per employee, per year.
> If the number of FDIC employees increases, or if the Oversight Manager
> runs low on materials, during the contract period, Contractor shall
> provide additional quantities of the above promotional materials to
> the Oversight Manager, if requested. If additional quantities of the
> materials specified above are needed, the FDIC will reimburse
> Contractor for such items on a fixed unit price basis pursuant to
> Section 4.1.B of the Contract.

11.2.2 [Article/Write-Up for FDIC Newsletter]{.underline}. On a monthly
basis, Contractor shall submit to the Oversight Manager an article or
one-page write-up on certain topical material (e.g., stress management,
dealing with stepchildren, holiday blues, etc.) for the FDIC to include
in its monthly newsletter, which is distributed to all FDIC employees.

11.2.3 [Distribution of Promotional Materials]{.underline}. The FDIC
will distribute the promotional materials to employees.

11.3 [Orientation Presentation]{.underline}. Within thirty (30) calendar
days after the Effective Date of the Contract, on dates to be mutually
agreed upon by the Oversight Manager and Contractor, Contractor shall
conduct orientation presentations for all employees to acquaint them
with Contractor and the RRCSP. An orientation presentation shall be
conducted at FDIC Headquarters and each FDIC Regional Office, and each
presentation shall be ninety (90) minutes in length. Contractor shall
prepare a curriculum outline for the presentation, and hand-outs, and
shall show the employees the orientation videotape during the
presentation. Contractor shall submit its curriculum outline and
hand-outs to the Oversight Manager for approval within fifteen (15)
calendar days following the Effective Date of the Contract.

**12.0 [TRAINING FOR FDIC SUPERVISORS/MANAGERS]{.underline}.**

> The Oversight Manager may require Contractor to conduct two (2)
> supervisory training sessions, at FDIC facilities in Washington, DC or
> Arlington, VA, not to exceed two (2) hours each. Such training shall
> be designed to help supervisors/managers to use the program
> effectively in the performance of their responsibilities. Training
> sessions shall include, but not be limited to, the following topics:
>
> 1\. Need for client privacy and confidentiality.
>
> 2\. Self vs. management referrals.
>
> 3\. Availability of advice and consultation for supervisors and other
> management officials.
>
> 4\. Definition of a troubled employee.
>
> 5\. Supervisor\'s role in dealing with a troubled employee (Special
> emphasis shall be given to working with supervisors in order to get
> them to refer problem employees to the RRCSP.)
>
> 6\. Method of providing feedback to referring official.

**13.0 [CONTRACTOR PERSONNEL QUALIFICATIONS]{.underline}.**

13.1 [Project Manager]{.underline}. Contractor\'s Project Manager shall
have full and complete responsibility for the professional management of
the RRCSP. The Project Manager shall have, at a minimum, a master\'s
degree in a counseling or related social science field. The Project
Manager shall have at least two (2) years of experience in the field of
providing counseling services, and at least two (2) years experience in
the area of training as it relates to work place issues and work and
family issues.

13.2 [Telephonic and On-Site Counselors and Affiliate
Providers]{.underline}. All counselors, including affiliate providers,
­­­shall have, at a minimum, a master\'s degree in counseling or related
social science field. Counselors shall have at least two (2) years of
experience in the field of providing counseling services, and at least
two (2) years experience in the area of training as it relates to work
place issues and work and family issues. On-Site Counselors and any
other counselors who respond to critical incidents shall have received
and shall be able to provide documentation (i.e., copy of certification)
proving that they have received formal \"Critical Incident Debriefing\"
training.

13.3 [Consultants]{.underline}. In addition to any qualification
requirements specified in Section 4.3 above, all consultants shall have,
at a minimum, a bachelor\'s degree and certification in a field related
to their area of expertise if such certification exists, and have at
least two (2) years experience in providing services similar to those
services that they will provide under this Contract.

13.4 [Other Contractor Personnel]{.underline}. With the exception of
specialty-trained consultants, any Contractor personnel who interfaces
with employees, their family members and significant others under this
Contract ­­­shall have, at a minimum, a master\'s degree in counseling or
related social science field. Contractors shall have at least two (2)
years of experience in the field of providing counseling services, and
at least two (2) years experience in the area of training as it relates
to work place issues and work and family issues.

**14.0 [FDIC OVERSIGHT MANAGER]{.underline}.**

The designated Oversight Manager for this Contract is listed below:

Federal Deposit Insurance Corporation

Attn: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_, Oversight Manager

550 17th Street, NW, \_\_\_\_\_\_\_\_\_\_\_

Washington, DC 20429

*TEL: \_\_\_\_\_\_\_\_\_\_\_\_\_*

The Oversight Manager will:

> 1\. Serve as the FDIC liaison with Contractor.
>
> 2\. Foster union cooperation in program development and
> implementation.
>
> 3\. Provide statistical and other supporting information about FDIC
> work forces, locations of work force, health benefit plan, etc.
>
> 4\. Provide resources and other assistance in regard to the training
> and education of the FDIC supervisors.
>
> 5\. Provide Contractor with an overview of the personnel management
> system and develop an on‑going working rela­tionship with Contractor\'s
> counselors so that they can receive personnel management guidance in
> situations that require it.
>
> 6\. Provide Contractor with monthly employment figures for the purpose
> of billing on the first business day of each month.

**15.0 [DELIVERABLES]{.underline}.**

Contractor shall deliver the work products specified in this SOW in
accordance with the schedule set forth below:

+-------+--------------------------------------+-----------------------+
| **T   | **Deliverable**                      | **Due Date**          |
| ask** |                                      |                       |
+-------+--------------------------------------+-----------------------+
| 5.4   | Financial Disclosure Statements      | January 15^th^ each   |
|       |                                      | year                  |
+-------+--------------------------------------+-----------------------+
| 10.1  | RRCSP Quarterly Report               | Every three (3)       |
|       |                                      | months                |
+-------+--------------------------------------+-----------------------+
| 10.2  | RRCSP Final Report                   | January 31st each     |
|       |                                      | year                  |
+-------+--------------------------------------+-----------------------+
| 10.3  | Federal Employee Assistance Program  | January 31st each     |
|       | Annual Report                        | year                  |
+-------+--------------------------------------+-----------------------+
| 10.4  | Telephone Counseling Center          | 1st of each month     |
|       | \"On-Hold\" Report                   |                       |
+-------+--------------------------------------+-----------------------+
| 10.5  | Short-Term Counseling Referral       | 1st of each month;    |
|       | Report                               | this information      |
|       |                                      | shall be incorporated |
|       |                                      | into the quarterly    |
|       |                                      | report.               |
+-------+--------------------------------------+-----------------------+
| 1     | Submit ***Draft*** Sample RRCSP      | Within seven (7)      |
| 1.2.1 | Promotional Materials, including     | calendar days         |
|       | Promotional Poster, Wallet Card,     | following the         |
|       | Employee Brochure and Promotional    | effective date of the |
|       | Magnet to Oversight Manager for      | Contract              |
|       | approval.                            |                       |
+-------+--------------------------------------+-----------------------+
| 1     | Submit ***Draft*** Sample RRCSP      | Within twenty (20)    |
| 1.2.1 | Promotional Materials, including     | calendar days         |
|       | Manager\'s/Supervisor\'s Brochure    | following the         |
|       | and Orientation Videotape to         | effective date of the |
|       | Oversight Manager for approval.      | Contract              |
+-------+--------------------------------------+-----------------------+
| 1     | Submit ***Final*** approved RRCSP    | Within fourteen (14)  |
| 1.2.1 | Promotional Materials, including 500 | calendar days         |
|       | Promotional Posters, 6,000 Wallet    | following the         |
|       | Cards, 7,000 Employee Brochure and   | effective date of the |
|       | 7,000 Promotional Magnets to the     | Contract              |
|       | FDIC Oversight Manager.              |                       |
+-------+--------------------------------------+-----------------------+
| 1     | Submit ***Final*** approved RRCSP    | Within thirty (30)    |
| 1.2.1 | Promotional Materials, including 800 | calendar days         |
|       | Manager\'s/Supervisor\'s Brochures   | following the         |
|       | and 10 Orientation Videotapes to     | effective date of the |
|       | Oversight Manager.                   | Contract              |
+-------+--------------------------------------+-----------------------+
| 1     | Article/Write-Up for FDIC Newsletter | 15^th^ of each month  |
| 1.2.2 |                                      |                       |
+-------+--------------------------------------+-----------------------+
| 11.3  | Submit curriculum outline and        | Within fifteen (15)   |
|       | hand-outs for                        | calendar              |
|       |                                      |                       |
|       | orientation presentations to         | days following the    |
|       | Oversight Manager                    | effective             |
|       |                                      |                       |
|       |                                      | date of the Contract  |
+-------+--------------------------------------+-----------------------+

**16.0 [CONFIDENTIALITY]{.underline}**.

The relationship between Contractor and FDIC\'s employees family
members, and significant others under this Contract, and all
communications in connection with performance under this Contract, shall
be strictly confidential. Contractor will have the right to communicate
directly and privately with FDIC\'s employees, as necessary, to carry
out obligations to FDIC or its employees. However, the Oversight
Manager, FDIC WorkLife Program staff, and Contractor personnel assigned
to this Contract are equally subject to the confidentiality requirements
and the exchange of client information between them does not constitute
disclosure. To the extent legal services are provided under the Contract
to individuals, it would be a breach of ethics for a lawyer to disclose
client confidences without approval of the client (individual). Any
attorney violating such client confidence would be subject to
disciplinary action.

Contractor shall abide by all state and federal laws governing
confidentiality. When there is suspicion of child abuse, or a threat of
harm to self or others, the law may require that the situation be
reported to the appropriate authorities.

**17.0** **[PROFESSIONAL ACTIVITIES]{.underline}.**

Contractor\'s services under this Contract shall include providing
assessments, consultation, information, and referrals, as described
above. These services are not intended to replace disciplines requiring
medical or legal licensing. Contractor may refer FDIC employees, their
family members and significant others to qualified persons or
organizations for assistance, as described in Section 4.2.3 above.
Contractor is not responsible or liable for and does not provide
insurance for the actions or in-actions of these third parties.

**\*\*\* END OF STATEMENT OF WORK \*\*\***

Attachments:

Exhibit \[1\] - Cities where FDIC has Office of at least thirty (30)
Employees

Exhibit \[2\] - Summary of RRCSP Policy Guidelines

Exhibit \[3\] - Sample Federal Employee Assistance Programs Annual
Report

Exhibit \[4\] -- FDIC's WorkLife Total Benefits Logo

**Exhibit \[1\] to Statement of Work**

**[CITIES WHERE FDIC HAS OFFICES OF AT LEAST THIRTY (30)
EMPLOYEES]{.underline}**

+-----------------------------------------------------------------------+
| Los Angeles, CA                                                       |
|                                                                       |
| Orange, CA                                                            |
|                                                                       |
| San Francisco, CA                                                     |
+-----------------------------------------------------------------------+
| Washington, DC                                                        |
+-----------------------------------------------------------------------+
| Atlanta, GA                                                           |
|                                                                       |
| Norcross, GA                                                          |
+-----------------------------------------------------------------------+
| Cedar Rapids, IA                                                      |
+-----------------------------------------------------------------------+
| Chicago, IL                                                           |
|                                                                       |
| Downers Grove, IL                                                     |
+-----------------------------------------------------------------------+
| Indianapolis, IN                                                      |
+-----------------------------------------------------------------------+
| Overland Park, KS                                                     |
+-----------------------------------------------------------------------+
| Baton Rouge, LA                                                       |
+-----------------------------------------------------------------------+
| Braintree, MA                                                         |
|                                                                       |
| Foxboro, MA                                                           |
|                                                                       |
| Holyoke, MA                                                           |
|                                                                       |
| Lexington, MA                                                         |
+-----------------------------------------------------------------------+
| Minneapolis, MN                                                       |
+-----------------------------------------------------------------------+
| Kansas City, MO                                                       |
+-----------------------------------------------------------------------+
| Jackson, MS                                                           |
+-----------------------------------------------------------------------+
| Concord, NH                                                           |
+-----------------------------------------------------------------------+
| New York, NY                                                          |
+-----------------------------------------------------------------------+
| Gahanna, OH                                                           |
+-----------------------------------------------------------------------+
| Oklahoma City, OK                                                     |
+-----------------------------------------------------------------------+
| Memphis, TN                                                           |
+-----------------------------------------------------------------------+
| Addison, TX                                                           |
|                                                                       |
| Dallas, TX                                                            |
|                                                                       |
| Houston, TX                                                           |
+-----------------------------------------------------------------------+
| Salt Lake City, UT                                                    |
+-----------------------------------------------------------------------+
| Seattle, WA                                                           |
+-----------------------------------------------------------------------+

**[Exhibit \[2\] to Statement of Work]{.underline}**

**[SUMMARY OF RRCSP POLICY GUIDELINES]{.underline}**

The RRCSP will operate under the policies and guidelines in 21 Unit­ed
States Code (U.S.C.) 1175 and 1180, and 42 U.S.C. 4561 and 4582. These
concepts and guidelines include the following:

> 1\. FDIC, as an employer, recognizes alcoholism or other drug abuse
> and emotional disorders as treatable health problems.

2\. As an employer, FDIC prohibits all employees from using illegal
drugs on duty. In addition, those in drug testing designated positions
are prohibited from using drugs off duty as well. FDIC is concerned with
the well being of its employees, the successful accomplishment of its
mission, and the need to maintain employee productivity. FDIC provides
Employee Assistance Program services to help employees who have
substance abuse problems.

> 3\. The goal of the RRCSP is to assist managers and supervisors in
> improving employee's performance by providing professional counseling
> to employees whose job performance or conduct is affected by personal
> problems. Professional ethics and princi­ples of confidentiality from
> the Privacy Act must be adhered to at all times.
>
> 4\. The purpose of counseling in the RRCSP is to assist employees on a
> voluntary basis in dealing with a variety of personal concerns, which
> impact upon work performance or conduct. When these problems are
> effec­tively confronted, the employees become healthier, better
> adjusted individuals and are likely to perform more productive­ly and
> constructively in their jobs.
>
> 5\. Concurrent with or prior to the initiation of regular disci­plinary
> proceedings for unacceptable work performance or misconduct,
> supervi­sors and managers are strongly encouraged to provide employees
> with the opportunity to receive counseling through the RRCSP.
> Supervisors should be made aware that any adverse action based on poor
> performance or conduct that is taken against an employee may be
> subject to reversal if that employee proves to have a physical or
> mental disability that requires accommodation.
>
> 6\. Whenever outside referral to a community agency or practitio­ner is
> deemed advisable for an employee, the RRCSP shall refer the employee
> to appropriate treatment services. The RRCSP shall attempt to assure
> that the costs of such treatment are kept within the employee\'s
> financial means by utilizing third‑party payments, sliding fee scale
> community resources, and self‑help groups to the maximum extent
> possible.

Exhibit \[2\] to SOW

Summary of RRCSP Policy Guidelines

Page 2 of 2

> 7\. Regarding absence from work, employees who decide to accept a
> supervisor referral will be considered on official duty while calling
> RRCSP during office hours. The FDIC provides up to 6 sessions, per
> problem area, on official time. In‑patient, outpatient, or face to
> face contact appointments may require leave.
>
> 8\. Sick leave can be granted to employees for the purpose of
> treatment or rehabilitation as in any other illness or health problem
> in accordance with regulations of the USOPM and FDIC policy.
>
> 9\. Employees of FDIC and their family members who feel they may be
> suffering from emotional disorders, alcoholism, other drug problems or
> any stressful situation shall be encour­aged to voluntarily seek
> assistance and information on a confi­dential basis by contacting the
> RRCSP directly.
>
> 10\. The role of FDIC management is regarded as critical and shall be
> stressed in implementation of the RRCSP.
>
> 11\. Except for limitations for sensitive positions (as provided by
> Section 201(c)(2) of PL 91‑616 and Section 413(c)(2) of PL 92‑255):
>
> a\. No employee\'s job security or promotion opportunity will be
> jeopardized by a request for counseling or outside referral assistance
> from the RRCSP.
>
> b\. No person will be denied FDIC civilian employment solely on the
> grounds of prior alcohol or drug abuse or emotional problems.

**[Exhibit \[3\] to Statement of Work]{.underline}**

**[SAMPLE FEDERAL EMPLOYEE ASSISTANCE PROGRAMS ANNUAL
REPORT]{.underline}**

**Federal Employee Assistance Programs**

***(Agency-Wide Totals)***

**Annual Report FY 1996**

**October 1, 1995 - September 30, 1996**

**(Please Print or Type Your Submissions. Reproduce This Form
Locally.)**

  -----------------------------------------------------------------------
  **SECTION A - General Information**

  -----------------------------------------------------------------------

1\. Name of Department or Agency

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

2\. Address (Street Number, City, State and Zip code

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

3\. Total Number of Civilian Employees as of September 30, 1996

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

4\. Name of Individual Preparing This Report 5. Tel. Number

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

  -----------------------------------------------------------------------
  **SECTION B - Employee Assistance Program Management Information**

  -----------------------------------------------------------------------

1\. Total Staff Years Expended in Program Management and Counseling
Services

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

2\. Program(s) Covered By This Report Number Cost Per Capita Costs

a\. In-House Agency Program(s)
............\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

b\. Another Agency\'s
Program(s).........\....\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

c\. Cooperative Program(s) (Consortium)
\...\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

d\. In-House Private
Contract(s).............\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

3\. Program
Totals.......................................\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

4\. Program Personnel Administrators Counselors

a\. Number of Full-
Time............................\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

b\. Number of
Part-Time............................\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

c\. Number with Collateral
Duties.................\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

  -----------------------------------------------------------------------
  **SECTION C - Qualifications of Administrators and Counselors**

  -----------------------------------------------------------------------

[Highest Academic Degree Obtained]{.underline} [Number of PhDs Number of
Masters Number of BS/BA]{.underline}

1\. [Degrees in Counseling or Related
Fields]{.underline}\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

2\. [Degree in Other
Fields]{.underline}\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

3\. [Number Certified in Alcohol and Drug
Abuse]{.underline}\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

4\. [Number with Experience in
Counseling]{.underline}\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

5\. Does your agency require specific experience and/or education for
EAP administrators and counselors? \_\_\_YES \_\_\_NO

If \"YES\", what are these qualifications?

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

6\. Briefly, describe the training provided to administrators and
counselors.
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

  -----------------------------------------------------------------------
  **SECTION D - Counseling Information**

  -----------------------------------------------------------------------

[Employee]{.underline} Categories Alcohol [Other Drugs]{.underline}
[Emotional/Other]{.underline} [Total]{.underline}

1\. Total Number of New or Re-opened
Cases\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

a\. Number of Self-Initiated (Voluntary)
Referrals\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

b\. Number of Management Initiated (Involuntary)
Referrals\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

c\. Number of Referrals as a Result of Drug
Testing\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

d\. Number Helped (Restoration of Job
Performance)\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

e\. Number Not
Helped\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

f\. Number for Whom it is
\"too-soon-to-tell\"\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

  -----------------------------------------------------------------------
  **SECTION E - Supervisory and Managerial Training**

  -----------------------------------------------------------------------

1\. List Course Titles Duration of Course Number of Attendees

(list in hours)

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

2\. Totals

  -----------------------------------------------------------------------
  **SECTION F - Other**

  -----------------------------------------------------------------------

1\. Were internal evaluations conducted in FY 1996 of the EAP? \_\_\_YES
\_\_\_NO. If \"YES\", briefly describe the

methodology and how the results were used.

2\. List major ways the EAP was promoted (i.e. seminars, newsletters,
fliers, posters, etc.).

**[Exhibit \[4\] to Statement of Work]{.underline}**

**[PICTURE/ COPY OF THE FDIC WORKLIFE TOTAL BENEFITS LOGO]{.underline}**

![](media/image1.png)