**Attachment A-1a**

**BELL ATLANTIC/GTE PERFORMANCE MEASUREMENTS**

**BELL ATLANTIC STATES**

Connecticut, Delaware, District of Columbia, Maine, Maryland,
Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode
Island, Virginia, Vermont, and West Virginia

**[Schedule A1a]{.underline} -- Performance Measurement Categories
Subject to Voluntary Payments:**

+-------+-----------------------------------------+--------------------+
| \#    | Description                             | \# of Sub-Metrics  |
+-------+-----------------------------------------+--------------------+
| PO-1  | OSS Response Time                       | 18                 |
+-------+-----------------------------------------+--------------------+
| PO-2  | OSS Availability                        | 3                  |
+-------+-----------------------------------------+--------------------+
| OR-1  | Order Confirmation Timeliness           | Resale: 7          |
|       |                                         |                    |
|       |                                         | UNE: 10            |
|       |                                         |                    |
|       |                                         | Trunks: 1          |
+-------+-----------------------------------------+--------------------+
| OR-2  | Reject Timeliness                       | Resale: 7          |
|       |                                         |                    |
|       |                                         | UNE: 10            |
|       |                                         |                    |
|       |                                         | Trunks: 1          |
+-------+-----------------------------------------+--------------------+
| OR-5  | \% Flow Through/Achieved Flow Through   | Resale: 1          |
|       |                                         |                    |
|       |                                         | UNE: 1             |
+-------+-----------------------------------------+--------------------+
| PR-3  | Completed within Specified Number of    | Resale: 2          |
|       | Days (1-5 Lines)                        |                    |
|       |                                         | UNE: 2             |
+-------+-----------------------------------------+--------------------+
| PR-4  | Missed Appointments                     | Resale: 11         |
|       |                                         |                    |
|       |                                         | UNE: 16            |
|       |                                         |                    |
|       |                                         | Trunks:1           |
+-------+-----------------------------------------+--------------------+
| PR-5  | Facility Missed Orders                  | Resale: 4          |
|       |                                         |                    |
|       |                                         | UNE: 5             |
|       |                                         |                    |
|       |                                         | Trunks: 1          |
+-------+-----------------------------------------+--------------------+
| PR-6  | Installation Quality                    | Resale: 2          |
|       |                                         |                    |
|       |                                         | UNE: 6             |
+-------+-----------------------------------------+--------------------+
| PR-9  | Hot Cut Loops                           | UNE: 1             |
+-------+-----------------------------------------+--------------------+
| MR-2  | Trouble Report Rate                     | Resale: 3          |
|       |                                         |                    |
|       |                                         | UNE: 9             |
|       |                                         |                    |
|       |                                         | Trunks: 1          |
+-------+-----------------------------------------+--------------------+
| MR-3  | Missed Repair Appointments              | Resale: 2          |
|       |                                         |                    |
|       |                                         | UNE: 8             |
+-------+-----------------------------------------+--------------------+
| MR-4  | Trouble Duration Intervals              | Resale: 5          |
|       |                                         |                    |
|       |                                         | UNE: 5             |
|       |                                         |                    |
|       |                                         | Trunks: 1          |
+-------+-----------------------------------------+--------------------+
| MR-5  | Repeat Trouble Reports                  | Resale: 2          |
|       |                                         |                    |
|       |                                         | UNE: 5             |
+-------+-----------------------------------------+--------------------+
| NP-1  | Percent Final Trunk Group Blockage      | 1                  |
+-------+-----------------------------------------+--------------------+
| NP-2  | Collocation Performance                 | 6                  |
+-------+-----------------------------------------+--------------------+
| BI-2  | Timeliness of Carrier Bill              | 1                  |
+-------+-----------------------------------------+--------------------+
|       | TOTAL SUB-METRICS                       | 159                |
+-------+-----------------------------------------+--------------------+

**Attachment A-1b**

**BA/GTE PERFORMANCE MEASUREMENTS**

**GTE STATES**

Alabama, California, Florida, Hawaii, Idaho, Illinois, Indiana,
Kentucky, Michigan, Missouri, Nevada, North Carolina, Ohio, Oregon,
Pennsylvania,\* South Carolina, Texas, Virginia,\* Washington, Wisconsin

**[Schedule A1b]{.underline}** -- Performance Measurement Categories
Subject to Voluntary Payments:

+-------+-----------------------------------------+--------------------+
| \#    | Description                             | \# of Sub-Metrics  |
+-------+-----------------------------------------+--------------------+
| PO-1  | OSS Response Time                       | 7                  |
+-------+-----------------------------------------+--------------------+
| PO-2  | OSS Availability                        | 4                  |
+-------+-----------------------------------------+--------------------+
| OR-1  | Order Confirmation Timeliness           | Resale: 6          |
|       |                                         |                    |
|       |                                         | UNE: 19            |
|       |                                         |                    |
|       |                                         | Trunks: 1          |
+-------+-----------------------------------------+--------------------+
| OR-2  | Reject Timeliness                       | Resale: 6          |
|       |                                         |                    |
|       |                                         | UNE: 18            |
+-------+-----------------------------------------+--------------------+
| OR-5  | Percent Flow-Through                    | Resale: 1          |
|       |                                         |                    |
|       |                                         | UNE: 1             |
+-------+-----------------------------------------+--------------------+
| PR-3  | Completed within Specified Number of    | Resale: 2          |
|       | Days                                    |                    |
|       |                                         | UNE: 2             |
+-------+-----------------------------------------+--------------------+
| PR-4  | Missed Due Dates                        | Resale: 5          |
|       |                                         |                    |
|       |                                         | UNE: 17            |
|       |                                         |                    |
|       |                                         | Trunks:2           |
+-------+-----------------------------------------+--------------------+
| PR-5  | Facility Missed Orders                  | Resale: 2          |
|       |                                         |                    |
|       |                                         | UNE: 6             |
|       |                                         |                    |
|       |                                         | Trunks: 1          |
+-------+-----------------------------------------+--------------------+
| PR-6  | Installation Quality                    | Resale: 2          |
|       |                                         |                    |
|       |                                         | UNE: 7             |
|       |                                         |                    |
|       |                                         | Trunks: 1          |
+-------+-----------------------------------------+--------------------+
| PR-9  | Coordinated Conversions                 | **1**              |
+-------+-----------------------------------------+--------------------+
| MR-2  | Trouble Report Rate                     | Resale: 2          |
|       |                                         |                    |
|       |                                         | UNE: 6             |
|       |                                         |                    |
|       |                                         | Trunks: 1          |
+-------+-----------------------------------------+--------------------+
| MR-3  | Missed Repair Commitments               | Resale: 2          |
|       |                                         |                    |
|       |                                         | UNE: 6             |
+-------+-----------------------------------------+--------------------+
| MR-4  | Trouble Duration Intervals              | Resale: 4          |
|       |                                         |                    |
|       |                                         | UNE: 12            |
|       |                                         |                    |
|       |                                         | Trunks: 2          |
+-------+-----------------------------------------+--------------------+
| MR-5  | Repeat Trouble Reports                  | Resale: 2          |
|       |                                         |                    |
|       |                                         | UNE: 6             |
|       |                                         |                    |
|       |                                         | Trunks: 1          |
+-------+-----------------------------------------+--------------------+
| NP-1  | Percent Final Trunk Group Blockage      | 1                  |
+-------+-----------------------------------------+--------------------+
| NP-2  | Collocation Performance                 | 2                  |
+-------+-----------------------------------------+--------------------+
| BI-2  | Timeliness of Carrier Bill              | 1                  |
+-------+-----------------------------------------+--------------------+
|       | TOTAL SUB-METRICS                       | 159                |
+-------+-----------------------------------------+--------------------+

\* As lines in GTE Service Areas in Pennsylvania and Virginia are
converted pursuant to Paragraph 19f of the Conditions, performance for
those lines will be measured using the Performance Measurement
Categories and Business Rules that apply to Bell Atlantic Service Areas
as specified in Attachments A-1a and A-2a.

## 

## Attachment A-2a

## BA/GTE PERFORMANCE MEASUREMENT BUSINESS RULES

**BELL ATLANTIC STATES**

**Connecticut, Delaware, District of Columbia, Massachusetts, Maryland,
Maine, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island,
West Virginia, Virginia and Vermont**

**Pre-Ordering (PO)**

+-----------------------------------------------------------------------+
| **Function:**                                                         |
+-----------------------------------------------------------------------+
| ####### PO-1 Response Time OSS Ordering Interface                     |
+-----------------------------------------------------------------------+
| **Definition:**                                                       |
+-----------------------------------------------------------------------+
| • ***Response Time*** -- For PO-1-01 through --06, response time is   |
| the number of seconds between the issuance of a pre-ordering query    |
| and the successful receipt of the requested information in a specific |
| field and screen.                                                     |
|                                                                       |
| • ***Average Response Time*** -- Average response time is the sum of  |
| the response times divided by the number of pre-ordering queries in   |
| the report period. It is calculated separately for PO-1-01 through    |
| --06. Queries that "time-out" are excluded from the calculation of    |
| average response time.                                                |
|                                                                       |
| • **Time-out** -- A time-out is a query for which the requested       |
| information or an error message is not provided within 60 seconds for |
| PO-1-01 through --04, and -06, or within 330 seconds for PO-1-05      |
| Telephone Number Availability & Reservation. Time-outs are set at     |
| long intervals to ensure that average response times include long     |
| response times but do not include queries that will never complete.   |
| (Time outs for TN selection may be reduced to 60 seconds pending      |
| state approval as the retail OSS is modified.)                        |
+-----------------------------------------------------------------------+
| **Methodology:**                                                      |
+-----------------------------------------------------------------------+
| The measurements for PO-1 are derived from simulated pre-ordering     |
| queries generated by Bell Atlantic's simulation system[^1] . These    |
| simulations also support the measure of PO-2 OSS Interface            |
| Availability. Time-outs that are removed from queues for average      |
| response time calculations are included in the PO-2 OSS Interface     |
| Availability calculations.                                            |
|                                                                       |
| Performance to CLECs is measured through BA's Gateway and its         |
| pre-ordering Operations Support System (OSS). The simulation system   |
| replicates the keystrokes of a CLEC representative and measures the   |
| response times from when the "enter" key is hit until a response is   |
| received back on the display screen after processing.                 |
|                                                                       |
| Performance to BA retail is measured directly to and from BA's OSS.   |
| The simulation system replicates the keystrokes of a BA service       |
| representative and measures the response times from when the "enter"  |
| key is hit until a response is received back on the display screen    |
| after processing by the pre-ordering OSS.                             |
|                                                                       |
| The simulation system uses the same account numbers for the CLEC and  |
| BA retail simulations. The simulation system generates simulated CLEC |
| and BA retail queries simultaneously and continuously throughout the  |
| day, Monday through Friday, 8 AM to 6 PM, excluding New Year's Day,   |
| Memorial Day, July 4^th^, Labor Day, Thanksgiving Day, and Christmas  |
| Day. At least ten BA retail simulated queries are generated per hour  |
| for each type of query. At least ten CLEC simulated queries are       |
| generated per hour for each type of query for each available CLEC     |
| interface (currently Web GUI, EDI, CORBA)[^2] without regard to CLEC  |
| usage of each interface. The total number of simulated queries        |
| depends on the average response times.                                |
|                                                                       |
| Each query has a unique name based on time and date. The simulation   |
| system robot monitors for a matching response, and identifies         |
| successful responses by the file extension names. The file extension  |
| varies according to whether the transaction is successful or          |
| experiences an error or time-out condition. Successful response for   |
| an Address Validation request is identified by a file extension of    |
| ".ada." The file is then read to ensure it starts and ends with the   |
| appropriate indicators for a successful transaction.                  |
+-----------------------------------------------------------------------+

+----------+--------------------+------+------------------------------+
| **PO-1   |                    |      |                              |
| OSS      |                    |      |                              |
| Response |                    |      |                              |
| Time     |                    |      |                              |
| (cont    |                    |      |                              |
| inued)** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **Exclu  |                    |      |                              |
| sions:** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| · Normal |                    |      |                              |
| ex       |                    |      |                              |
| clusions |                    |      |                              |
| include  |                    |      |                              |
| S        |                    |      |                              |
| aturday, |                    |      |                              |
| Sunday,  |                    |      |                              |
| and      |                    |      |                              |
| major    |                    |      |                              |
| h        |                    |      |                              |
| olidays, |                    |      |                              |
| as well  |                    |      |                              |
| as hours |                    |      |                              |
| outside  |                    |      |                              |
| of the   |                    |      |                              |
| normal   |                    |      |                              |
| report   |                    |      |                              |
| period.  |                    |      |                              |
|          |                    |      |                              |
| NOTE: If |                    |      |                              |
| response |                    |      |                              |
| time     |                    |      |                              |
| abe      |                    |      |                              |
| rrations |                    |      |                              |
| occur    |                    |      |                              |
| due to   |                    |      |                              |
| failures |                    |      |                              |
| of the   |                    |      |                              |
| si       |                    |      |                              |
| mulation |                    |      |                              |
| system   |                    |      |                              |
| robot    |                    |      |                              |
| itself   |                    |      |                              |
| or the   |                    |      |                              |
| network  |                    |      |                              |
| between  |                    |      |                              |
| the      |                    |      |                              |
| si       |                    |      |                              |
| mulation |                    |      |                              |
| system   |                    |      |                              |
| and the  |                    |      |                              |
| CLEC     |                    |      |                              |
| i        |                    |      |                              |
| nterface |                    |      |                              |
| or       |                    |      |                              |
| between  |                    |      |                              |
| the      |                    |      |                              |
| si       |                    |      |                              |
| mulation |                    |      |                              |
| system   |                    |      |                              |
| and the  |                    |      |                              |
| BA OSS,  |                    |      |                              |
| BA will  |                    |      |                              |
| note     |                    |      |                              |
| such     |                    |      |                              |
| failure  |                    |      |                              |
| times    |                    |      |                              |
| and      |                    |      |                              |
| report   |                    |      |                              |
| the data |                    |      |                              |
| without  |                    |      |                              |
| e        |                    |      |                              |
| xclusion |                    |      |                              |
| in a     |                    |      |                              |
| footnote |                    |      |                              |
| on the   |                    |      |                              |
| report.  |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **Per    |                    |      |                              |
| formance |                    |      |                              |
| Sta      |                    |      |                              |
| ndard:** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| EDI &    |                    |      |                              |
| CORBA:   |                    |      |                              |
| Parity   |                    |      |                              |
| with     |                    |      |                              |
| Retail   |                    |      |                              |
| plus not |                    |      |                              |
| more     |                    |      |                              |
| than 4   |                    |      |                              |
| seconds. |                    |      |                              |
| 4-Second |                    |      |                              |
| di       |                    |      |                              |
| fference |                    |      |                              |
| allows   |                    |      |                              |
| for      |                    |      |                              |
| va       |                    |      |                              |
| riations |                    |      |                              |
| in       |                    |      |                              |
| funct    |                    |      |                              |
| ionality |                    |      |                              |
| and      |                    |      |                              |
| ad       |                    |      |                              |
| ditional |                    |      |                              |
| security |                    |      |                              |
| requ     |                    |      |                              |
| irements |                    |      |                              |
| of       |                    |      |                              |
| in       |                    |      |                              |
| terface. |                    |      |                              |
|          |                    |      |                              |
| WEB GUI: |                    |      |                              |
| Until    |                    |      |                              |
| April    |                    |      |                              |
| 2001,    |                    |      |                              |
| Parity   |                    |      |                              |
| with     |                    |      |                              |
| retail   |                    |      |                              |
| plus not |                    |      |                              |
| more     |                    |      |                              |
| than 7   |                    |      |                              |
| seconds. |                    |      |                              |
| After    |                    |      |                              |
| April    |                    |      |                              |
| 2001     |                    |      |                              |
| Parity   |                    |      |                              |
| with     |                    |      |                              |
| retail   |                    |      |                              |
| plus not |                    |      |                              |
| more     |                    |      |                              |
| than 4   |                    |      |                              |
| seconds. |                    |      |                              |
| This     |                    |      |                              |
| allows   |                    |      |                              |
| for      |                    |      |                              |
| dif      |                    |      |                              |
| ferences |                    |      |                              |
| and      |                    |      |                              |
| impr     |                    |      |                              |
| ovements |                    |      |                              |
| in Web   |                    |      |                              |
| tec      |                    |      |                              |
| hnology. |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **Fo     |                    |      |                              |
| rmula:** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| ∑        |                    |      |                              |
| Response |                    |      |                              |
| Times    |                    |      |                              |
| from     |                    |      |                              |
| enter    |                    |      |                              |
| key to   |                    |      |                              |
| reply on |                    |      |                              |
| screen   |                    |      |                              |
| for each |                    |      |                              |
| tra      |                    |      |                              |
| nsaction |                    |      |                              |
| / Number |                    |      |                              |
| of       |                    |      |                              |
| S        |                    |      |                              |
| imulated |                    |      |                              |
| Tran     |                    |      |                              |
| sactions |                    |      |                              |
| for each |                    |      |                              |
| tra      |                    |      |                              |
| nsaction |                    |      |                              |
| type.    |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **Report |                    |      |                              |
| Dimen    |                    |      |                              |
| sions:** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| Company: |                    | Ge   |                              |
|          |                    | ogra |                              |
| · BA     |                    | phy: |                              |
| Retail   |                    |      |                              |
|          |                    | ·    |                              |
| · CLEC   |                    | S    |                              |
| A        |                    | tate |                              |
| ggregate |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **Pr     | CLEC Aggregate:    |      |                              |
| oducts** |                    |      |                              |
|          | · WEB GUI          |      |                              |
|          |                    |      |                              |
|          | · EDI              |      |                              |
|          |                    |      |                              |
|          | · CORBA            |      |                              |
+----------+--------------------+------+------------------------------+
| **Sub    |                    |      |                              |
| -Metrics |                    |      |                              |
| -- PO-1  |                    |      |                              |
| Response |                    |      |                              |
| Time OSS |                    |      |                              |
| Ordering |                    |      |                              |
| Int      |                    |      |                              |
| erface** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **P      | **Average Response |      |                              |
| O-1-01** | Time -- Customer   |      |                              |
|          | Service Record**   |      |                              |
+----------+--------------------+------+------------------------------+
| **Calcu  | **Numerator**      |      | **Denominator**              |
| lation** |                    |      |                              |
+----------+--------------------+------+------------------------------+
|          | Sum of all         |      | Number of CSR transactions   |
|          | response times     |      | simulated by the Simulation  |
|          | from enter key to  |      | system                       |
|          | reply on screen    |      |                              |
|          | for CSR            |      |                              |
|          | transactions.      |      |                              |
+----------+--------------------+------+------------------------------+
| **P      | **Average Response |      |                              |
| O-1-02** | Time -- Due Date   |      |                              |
|          | Availability**     |      |                              |
+----------+--------------------+------+------------------------------+
| **Calcu  | **Numerator**      |      | **Denominator**              |
| lation** |                    |      |                              |
+----------+--------------------+------+------------------------------+
|          | Sum of all         |      | Number of Due Date           |
|          | response times     |      | availability transactions    |
|          | from enter key to  |      | simulated by the Simulation  |
|          | reply on screen    |      | system                       |
|          | for Due Date       |      |                              |
|          | Availability.      |      |                              |
+----------+--------------------+------+------------------------------+
| **P      | **Average Response |      |                              |
| O-1-03** | Time -- Address    |      |                              |
|          | Validation**       |      |                              |
+----------+--------------------+------+------------------------------+
| **Calcu  | **Numerator**      |      | **Denominator**              |
| lation** |                    |      |                              |
+----------+--------------------+------+------------------------------+
|          | Sum of all         |      | Number of address validation |
|          | response times     |      | transactions simulated by    |
|          | from enter key to  |      | the Simulation system.       |
|          | reply on screen    |      |                              |
|          | for Address        |      |                              |
|          | Validation.        |      |                              |
+----------+--------------------+------+------------------------------+
| **P      | **Average Response |      |                              |
| O-1-04** | Time -- Product &  |      |                              |
|          | Service            |      |                              |
|          | Availability**     |      |                              |
+----------+--------------------+------+------------------------------+
| **Calcu  | **Numerator**      |      | **Denominator**              |
| lation** |                    |      |                              |
+----------+--------------------+------+------------------------------+
|          | Sum of all         |      | Number of Product & Service  |
|          | response times     |      | availability transactions    |
|          | from enter key to  |      | simulated by the Simulation  |
|          | reply on screen    |      | system.                      |
|          | for Product and    |      |                              |
|          | Service            |      |                              |
|          | Availability.      |      |                              |
+----------+--------------------+------+------------------------------+

  ----------------- ---------------------------- ------------------------------
  **Sub-Metrics --                               
  (continued)                                    
  Response Time OSS                              
  Ordering                                       
  Interface**                                    

  **PO-1-05**       **Average Response Time --   
                    Telephone Number             
                    Availability & Reservation** 
                    [^3]                         

  **Calculation**   **Numerator**                **Denominator**

                    Sum of all response times    Number of TN
                    from enter key to reply on   Availability/Reservation
                    screen for TN                transactions simulated by the
                    Availability/Reservation.    Simulation system .

  **PO-1-06**       **Average Response Time --   
                    Facility Availability (Loop  
                    Qualification)**             

  **Calculation**   **Numerator**                **Denominator**

                    Sum of all response times    Number of Loop Qualification
                    from enter key to reply on   transactions simulated by the
                    screen for Loop              Simulation system.
                    Qualification.               
  ----------------- ---------------------------- ------------------------------

+-----------------------------------------------------------------------+
| **Function:**                                                         |
+-----------------------------------------------------------------------+
| ####### PO-2 OSS Interface Availability                               |
+-----------------------------------------------------------------------+
| **Definition:**                                                       |
+-----------------------------------------------------------------------+
| "OSS Interface Availability" measures the time during which the       |
| electronic OSS Interface is actually available as a percentage of     |
| scheduled availability. Bell Atlantic service representatives and     |
| CLEC service representatives obtain pre-ordering information from the |
| same underlying OSS. As a result, if a particular OSS is down, it is  |
| equally unavailable to Bell Atlantic employees and to CLEC employees. |
| Any difference in availability, therefore, will be caused by          |
| unavailability of the interface.                                      |
|                                                                       |
| Scheduled Availability                                                |
|                                                                       |
| > · Prime Time: 6 AM to 12:00 Midnight EST Monday through Saturday,   |
| > excluding Holidays                                                  |
| >                                                                     |
| > · Non-Prime Time: 12:01 to 5:59 AM EST Monday through Saturday, and |
| > Sundays and Holidays                                                |
|                                                                       |
| Note: the number of hours of downtime will be noted in the reports    |
| under "observations".                                                 |
|                                                                       |
| Separate measurements will be performed for each of the following:    |
| Pre-Ordering EDI, Pre-Ordering Web GUI, and Maintenance Web GUI. The  |
| EnView process will be expanded/updated to monitor and report on      |
| future OSS processes.                                                 |
+-----------------------------------------------------------------------+
| **Methodology:**                                                      |
+-----------------------------------------------------------------------+
| Bell Atlantic will use EnView as a means of monitoring all BA         |
| systems, including retail OSS. However, BA will measure reported      |
| outages, based on actual reported time frames as well as any outages  |
| captured by EnView and not reported by CLECs. Additionally if a BA    |
| outage affects only one CLEC, the system availability will be         |
| adjusted to reflect that CLEC's outage. For example, if a single CLEC |
| experienced a 3 hour outage, due to a Bell Atlantic problem, system   |
| outage would be counted, on a pro-rated basis. In this way, outages   |
| that impact a single CLEC, but that do not necessarily show up in     |
| EnView will be captured. EnView will be used as an alarm for system   |
| availability and to supplement CLEC reported outages. If no CLEC      |
| reported an outage, but EnView detected an outage, the EnView outage  |
| would be included as if the entire CLEC population experienced the    |
| outage.                                                               |
|                                                                       |
| EnView measurement of availability of the interfaces will be as       |
| follows: The mechanized OSS interface availability process is based   |
| on the transactions created by the EnView Robots. The program         |
| determines whether the transactions are successful or unsuccessful,   |
| or that no transactions are issued (not polled). Transactions are     |
| processed by transaction type and separately for each interface type  |
| and OSS. The hours of the day are divided into 6-minute measurement   |
| periods.                                                              |
|                                                                       |
| If the interface for any Pre-Order transaction type in a 6-minute     |
| measurement period has at least one successful transaction, then the  |
| interface is considered available. Unavailable time is calculated     |
| only when all interface transactions are unsuccessful and at least    |
| one of the corresponding OSS transactions is successful. This         |
| indicates that the interface was not available while at least one OSS |
| was available. In this case, the 6-minute measurement period is       |
| counted as "unavailable". If it is determined that no transactions    |
| were issued, then the 6-minute measurement period is excluded from    |
| all calculations since this is an indication of an EnView problem and |
| not an EDI problem. Availability is calculated by dividing the total  |
| number of 6-minute measurement periods in a 24-hour day (excluding    |
| unmeasured 6-minute measurement periods) into the number of periods   |
| with no successful transactions for the day and subtracting this from |
| 1 and multiplying by 100. For example, there are potentially 160      |
| 6-minute measurement periods in a 16-hour period. If two 6-minute     |
| measurement periods lack successful transactions, then availability   |
| equals (1-(2/160)) x 100 = 98.75% Availability.                       |
+-----------------------------------------------------------------------+

+----------+--------------------+------+------------------------------+
| **Met    |                    |      |                              |
| hodology |                    |      |                              |
| -- PO-2  |                    |      |                              |
| OSS      |                    |      |                              |
| Avai     |                    |      |                              |
| lability |                    |      |                              |
| (cont    |                    |      |                              |
| inued)** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **[Web   |                    |      |                              |
| GUI      |                    |      |                              |
| :]{.unde |                    |      |                              |
| rline}** |                    |      |                              |
| BA will  |                    |      |                              |
| im       |                    |      |                              |
| plement, |                    |      |                              |
| date to  |                    |      |                              |
| be       |                    |      |                              |
| det      |                    |      |                              |
| ermined, |                    |      |                              |
| a        |                    |      |                              |
| me       |                    |      |                              |
| chanized |                    |      |                              |
| means to |                    |      |                              |
| measure  |                    |      |                              |
| avai     |                    |      |                              |
| lability |                    |      |                              |
| of the   |                    |      |                              |
| Web GUI  |                    |      |                              |
| in       |                    |      |                              |
| terface. |                    |      |                              |
| Until    |                    |      |                              |
| me       |                    |      |                              |
| chanized |                    |      |                              |
| mea      |                    |      |                              |
| surement |                    |      |                              |
| of       |                    |      |                              |
| avai     |                    |      |                              |
| lability |                    |      |                              |
| of the   |                    |      |                              |
| Web GUI  |                    |      |                              |
| i        |                    |      |                              |
| nterface |                    |      |                              |
| is       |                    |      |                              |
| oper     |                    |      |                              |
| ational, |                    |      |                              |
| BA will  |                    |      |                              |
| measure  |                    |      |                              |
| avai     |                    |      |                              |
| lability |                    |      |                              |
| of the   |                    |      |                              |
| Web GUI  |                    |      |                              |
| i        |                    |      |                              |
| nterface |                    |      |                              |
| based on |                    |      |                              |
| out of   |                    |      |                              |
| service  |                    |      |                              |
| troubles |                    |      |                              |
| reported |                    |      |                              |
| by       |                    |      |                              |
| CLECs.   |                    |      |                              |
| Out of   |                    |      |                              |
| service  |                    |      |                              |
| troubles |                    |      |                              |
| must be  |                    |      |                              |
| reported |                    |      |                              |
| by CLECs |                    |      |                              |
| to BA's  |                    |      |                              |
| de       |                    |      |                              |
| signated |                    |      |                              |
| trouble  |                    |      |                              |
| r        |                    |      |                              |
| eporting |                    |      |                              |
| point.   |                    |      |                              |
| Once     |                    |      |                              |
| me       |                    |      |                              |
| chanized |                    |      |                              |
| mo       |                    |      |                              |
| nitoring |                    |      |                              |
| is in    |                    |      |                              |
| effect,  |                    |      |                              |
| the Web  |                    |      |                              |
| GUI      |                    |      |                              |
| mea      |                    |      |                              |
| surement |                    |      |                              |
| will be  |                    |      |                              |
| i        |                    |      |                              |
| dentical |                    |      |                              |
| to EDI.  |                    |      |                              |
|          |                    |      |                              |
| **       |                    |      |                              |
| [Trouble |                    |      |                              |
| Logs     |                    |      |                              |
| :]{.unde |                    |      |                              |
| rline}** |                    |      |                              |
| BA will  |                    |      |                              |
| make     |                    |      |                              |
| a        |                    |      |                              |
| vailable |                    |      |                              |
| for      |                    |      |                              |
| in       |                    |      |                              |
| spection |                    |      |                              |
| by the   |                    |      |                              |
| CLEC     |                    |      |                              |
| BA's     |                    |      |                              |
| logs of  |                    |      |                              |
| CLEC     |                    |      |                              |
| reports  |                    |      |                              |
| that the |                    |      |                              |
| i        |                    |      |                              |
| nterface |                    |      |                              |
| is not   |                    |      |                              |
| av       |                    |      |                              |
| ailable. |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **Exclu  |                    |      |                              |
| sions:** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| The      |                    |      |                              |
| f        |                    |      |                              |
| ollowing |                    |      |                              |
| ex       |                    |      |                              |
| clusions |                    |      |                              |
| will     |                    |      |                              |
| apply    |                    |      |                              |
|          |                    |      |                              |
| > ·      |                    |      |                              |
| >        |                    |      |                              |
| Troubles |                    |      |                              |
| >        |                    |      |                              |
| reported |                    |      |                              |
| > but    |                    |      |                              |
| > not    |                    |      |                              |
| > found  |                    |      |                              |
| > in BA  |                    |      |                              |
| >        |                    |      |                              |
| > ·      |                    |      |                              |
| >        |                    |      |                              |
| Troubles |                    |      |                              |
| >        |                    |      |                              |
| reported |                    |      |                              |
| > by a   |                    |      |                              |
| > CLEC   |                    |      |                              |
| > that   |                    |      |                              |
| > were   |                    |      |                              |
| > not    |                    |      |                              |
| >        |                    |      |                              |
| reported |                    |      |                              |
| > to     |                    |      |                              |
| > BA's   |                    |      |                              |
| > de     |                    |      |                              |
| signated |                    |      |                              |
| >        |                    |      |                              |
|  trouble |                    |      |                              |
| > r      |                    |      |                              |
| eporting |                    |      |                              |
| > point. |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **Per    |                    |      |                              |
| formance |                    |      |                              |
| Sta      |                    |      |                              |
| ndard:** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| Metric   |                    |      |                              |
| PO-2-02  |                    |      |                              |
| (Prime   |                    |      |                              |
| Time): ≥ |                    |      |                              |
| 99.5%    |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **Fo     |                    |      |                              |
| rmula:** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| \        |                    |      |                              |
| [(Number |                    |      |                              |
| of hours |                    |      |                              |
| s        |                    |      |                              |
| cheduled |                    |      |                              |
| less     |                    |      |                              |
| number   |                    |      |                              |
| of       |                    |      |                              |
| s        |                    |      |                              |
| cheduled |                    |      |                              |
| hours    |                    |      |                              |
| not      |                    |      |                              |
| av       |                    |      |                              |
| ailable) |                    |      |                              |
| /        |                    |      |                              |
| (Number  |                    |      |                              |
| of hours |                    |      |                              |
| sche     |                    |      |                              |
| duled)\] |                    |      |                              |
| x 100.   |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **Report |                    |      |                              |
| Dimen    |                    |      |                              |
| sions:** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| Company: |                    | Ge   |                              |
|          |                    | ogra |                              |
| > · CLEC |                    | phy: |                              |
| > A      |                    |      |                              |
| ggregate |                    | ·    |                              |
|          |                    | S    |                              |
|          |                    | tate |                              |
+----------+--------------------+------+------------------------------+
| **Pr     | · Web GUI          |      |                              |
| oducts** | (Pre-Order, Order  |      |                              |
|          | and Repair)        |      |                              |
|          |                    |      |                              |
|          | · EDI              |      |                              |
|          |                    |      |                              |
|          | · CORBA            |      |                              |
+----------+--------------------+------+------------------------------+
| **Sub-Me |                    |      |                              |
| trics:** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **P      | **OSS Interface    |      |                              |
| O-2-02** | Availability --    |      |                              |
|          | Prime Time**       |      |                              |
+----------+--------------------+------+------------------------------+
| **Calcu  | **Numerator**      |      | **Denominator**              |
| lation** |                    |      |                              |
+----------+--------------------+------+------------------------------+
|          | (Number of Prime   |      | Number of Prime Time Hours   |
|          | Time Hours in      |      | in Month.                    |
|          | Month) - (Number   |      |                              |
|          | of Prime Time      |      |                              |
|          | Hours in Month     |      |                              |
|          | Interface is not   |      |                              |
|          | available).        |      |                              |
+----------+--------------------+------+------------------------------+

**Ordering (OR)**

+--------------------------------+-------------------------------------+
| **Function:**                  |                                     |
+--------------------------------+-------------------------------------+
| ####### OR-1                   |                                     |
|  Order Confirmation Timeliness |                                     |
+--------------------------------+-------------------------------------+
| **Definition:**                |                                     |
+--------------------------------+-------------------------------------+
| *[Resale & UNE:]{.underline}*  |                                     |
|                                |                                     |
| > *[Order Confirmation         |                                     |
| > Response Time:]{.underline}* |                                     |
| > The amount of elapsed time   |                                     |
| > (in hours and minutes)       |                                     |
| > between receipt of a valid   |                                     |
| > order request date and time  |                                     |
| > stamp and distribution of a  |                                     |
| > service order confirmation.  |                                     |
| > Orders that are rejected     |                                     |
| > will have the clock          |                                     |
| > re-started upon receipt of a |                                     |
| > valid order. Partial         |                                     |
| > migrations for less than 10  |                                     |
| > lines -- with accounts that  |                                     |
| > include more than 10 lines   |                                     |
| > that must be rearranged will |                                     |
| > be treated as 10 lines or    |                                     |
| > greater.                     |                                     |
| >                              |                                     |
| > *[Percent of Orders          |                                     |
| > Confirmed On                 |                                     |
| > Time:]{.underline}* The      |                                     |
| > percentage of orders         |                                     |
| > confirmed within the agreed  |                                     |
| > upon timeframes as specified |                                     |
| > in the Performance           |                                     |
| > Standards.                   |                                     |
|                                |                                     |
| [Trunks:]{.underline}          |                                     |
|                                |                                     |
| > The amount of time in        |                                     |
| > business days between        |                                     |
| > receipt of a clean ASR       |                                     |
| > (received date restarted for |                                     |
| > each SUPP) and distribution  |                                     |
| > of a firm order              |                                     |
| > confirmation. Measures       |                                     |
| > service orders completed     |                                     |
| > between the measured dates.  |                                     |
|                                |                                     |
| Notes:                         |                                     |
|                                |                                     |
| \(1\) Rejected Orders --       |                                     |
| Orders failing "Basic          |                                     |
| front-end edits" [^4] are not  |                                     |
| placed on Completed PON Master |                                     |
| File.                          |                                     |
|                                |                                     |
| \(2\) Bell Atlantic includes   |                                     |
| in the Order confirmation      |                                     |
| Timeliness measurement CLEC    |                                     |
| requests for resent            |                                     |
| confirmations that are         |                                     |
| submitted electronically as    |                                     |
| well as resent confirmations   |                                     |
| due to Bell Atlantic's error   |                                     |
| in initial confirmation[^5].   |                                     |
| The measurements are based on  |                                     |
| confirmed orders.              |                                     |
|                                |                                     |
| \(3\) If no order              |                                     |
| confirmations time exists due  |                                     |
| to a missing order             |                                     |
| confirmations, BA will use the |                                     |
| completion notification time.  |                                     |
+--------------------------------+-------------------------------------+
| **Exclusions:**                |                                     |
+--------------------------------+-------------------------------------+
| [Resale & UNE:]{.underline}    |                                     |
|                                |                                     |
| · BA Test Orders [^6]          |                                     |
|                                |                                     |
| · Weekend and Holiday Hours    |                                     |
| (Other than Flow-through) --   |                                     |
| Weekend Hours are from 5:00pm  |                                     |
| Friday to 8:00am Monday.       |                                     |
| Holiday Hours are from 5:00pm  |                                     |
| of the business day preceding  |                                     |
| the holiday to 8:00am of the   |                                     |
| first business day following   |                                     |
| the holiday. These hours are   |                                     |
| excluded from the elapsed time |                                     |
| when calculating the response  |                                     |
| times for non-flow through     |                                     |
| requests.                      |                                     |
|                                |                                     |
| · SOP scheduled downtime hours |                                     |
| (Flow-through).                |                                     |
+--------------------------------+-------------------------------------+
| **Report Dimensions**          |                                     |
+--------------------------------+-------------------------------------+
| Company:                       | Geography:                          |
|                                |                                     |
| · CLEC Aggregate               | · State                             |
|                                |                                     |
| · CLEC Specific                |                                     |
+--------------------------------+-------------------------------------+

+----------+-----------+----------------+-----+----------------------+
| **Per    |           |                |     |                      |
| formance |           |                |     |                      |
| S        |           |                |     |                      |
| tandard: |           |                |     |                      |
| OR-1     |           |                |     |                      |
| Order    |           |                |     |                      |
| Conf     |           |                |     |                      |
| irmation |           |                |     |                      |
| Time     |           |                |     |                      |
| liness** |           |                |     |                      |
+----------+-----------+----------------+-----+----------------------+
| 95% On   |           |                |     |                      |
| Time     |           |                |     |                      |
| A        |           |                |     |                      |
| ccording |           |                |     |                      |
| to       |           |                |     |                      |
| schedule |           |                |     |                      |
| below:   |           |                |     |                      |
+----------+-----------+----------------+-----+----------------------+
| Resale:  |           | UNE:           |     | Interconnection      |
|          |           |                |     | Trunks:              |
+----------+-----------+----------------+-----+----------------------+
| ######## |           | ####           |     | **Electronically     |
| # **Elec |           | ##### **Electr |     | Submitted Orders:**  |
| tronical |           | onically Submi |     |                      |
| ly Submi |           | tted Orders:** |     | *Firm Order          |
| tted Ord |           |                |     | Confirmation*:       |
| ers*:*** |           | ######### *    |     |                      |
|          |           | POTS/Pre-Quali |     | • ≤ 192 Trunks: 10   |
| #######  |           | fied Complex:* |     | Business Days        |
| ## *POTS |           |                |     |                      |
| /Pre-Qua |           | ######### • F  |     | • \> 192 Trunks:     |
| lified C |           | low-Through Or |     | Negotiated Process   |
| omplex:* |           | ders: 2 Hours  |     |                      |
|          |           |                |     | • *Design Layout     |
| #        |           | ###            |     | Record:*≤ 192        |
| ######## |           | ###### • Order |     | Trunks: 10 Business  |
|  • Flow- |           | s with \< 10 L |     | Days                 |
| Through  |           | ines: 24 Hours |     |                      |
| Orders:  |           |                |     | • \> 192 Trunks:     |
| 2 Hours  |           | ##             |     | Negotiated Process   |
|          |           | ####### • Orde |     |                      |
| #####    |           | rs with ≥ 10 L |     | **Faxed/Mailed       |
| #### • O |           | ines: 72 Hours |     | Orders:** Add 24     |
| rders wi |           |                |     | Hours to intervals   |
| th \< 10 |           | ##             |     | above                |
|  Lines:  |           | ####### *Compl |     |                      |
| 24 Hours |           | ex Services(re |     |                      |
|          |           | quiring loop q |     |                      |
| ####     |           | ualification)* |     |                      |
| ##### •  |           |                |     |                      |
| Orders w |           | ###            |     |                      |
| ith ≥ 10 |           | ###### • 2 Wir |     |                      |
|  Lines:  |           | e Digital Serv |     |                      |
| 72 Hours |           | ices: 72 hours |     |                      |
|          |           |                |     |                      |
| ####     |           | ######### • 2  |     |                      |
| ##### *C |           | Wire xDSL Serv |     |                      |
| omplex S |           | ices: 72 hours |     |                      |
| ervices) |           |                |     |                      |
|  (requir |           | ##             |     |                      |
| ing loop |           | ####### *Speci |     |                      |
|  qualifi |           | al Services:*  |     |                      |
| cation)* |           |                |     |                      |
|          |           | ###            |     |                      |
| #####    |           | ###### • Order |     |                      |
| #### • 2 |           | s with \< 10 L |     |                      |
|  wire Di |           | ines: 48 Hours |     |                      |
| gital Se |           |                |     |                      |
| rvices:  |           | ######         |     |                      |
| 72 hours |           | ### • Orders w |     |                      |
|          |           | ith ≥ 10 Lines |     |                      |
| • 2 Wire |           | : 72 Hours ^4^ |     |                      |
| xDSL     |           |                |     |                      |
| S        |           | **Faxed/Mailed |     |                      |
| ervices: |           | Orders**: Add  |     |                      |
| 72 hours |           | 24 Hours to    |     |                      |
|          |           | intervals      |     |                      |
| ######   |           | above.         |     |                      |
| ### *Spe |           |                |     |                      |
| cial Ser |           |                |     |                      |
| vices:*  |           |                |     |                      |
|          |           |                |     |                      |
| #####    |           |                |     |                      |
| #### • O |           |                |     |                      |
| rders wi |           |                |     |                      |
| th \< 10 |           |                |     |                      |
|  Lines:  |           |                |     |                      |
| 48 Hours |           |                |     |                      |
|          |           |                |     |                      |
| #        |           |                |     |                      |
| ######## |           |                |     |                      |
|  • Order |           |                |     |                      |
| s with ≥ |           |                |     |                      |
|  10 Line |           |                |     |                      |
| s: 72 Ho |           |                |     |                      |
| urs [^7] |           |                |     |                      |
|          |           |                |     |                      |
| **Faxe   |           |                |     |                      |
| d/Mailed |           |                |     |                      |
| Orde     |           |                |     |                      |
| rs**:Add |           |                |     |                      |
| 24 Hours |           |                |     |                      |
| to       |           |                |     |                      |
| i        |           |                |     |                      |
| ntervals |           |                |     |                      |
| above.   |           |                |     |                      |
+----------+-----------+----------------+-----+----------------------+
| **Sub-M  |           |                |     |                      |
| etrics** |           |                |     |                      |
+----------+-----------+----------------+-----+----------------------+
| **O      | **% On    |                |     |                      |
| R-1-02** | Time LSRC |                |     |                      |
|          | -- Flow   |                |     |                      |
|          | Through** |                |     |                      |
+----------+-----------+----------------+-----+----------------------+
| **Pr     | *Resale:* |                | *UN |                      |
| oducts** |           |                | E:* |                      |
|          | ·         |                |     |                      |
|          | POTS/Pre- |                | ·   |                      |
|          | Qualified |                | POT |                      |
|          | Complex   |                | S/P |                      |
|          |           |                | re- |                      |
|          |           |                | Qua |                      |
|          |           |                | lif |                      |
|          |           |                | ied |                      |
|          |           |                | C   |                      |
|          |           |                | omp |                      |
|          |           |                | lex |                      |
+----------+-----------+----------------+-----+----------------------+
| **Calcu  | **Nu      |                | **D |                      |
| lation** | merator** |                | eno |                      |
|          |           |                | min |                      |
|          |           |                | ato |                      |
|          |           |                | r** |                      |
+----------+-----------+----------------+-----+----------------------+
|          | Number of |                | To  |                      |
|          | e         |                | tal |                      |
|          | lectronic |                | num |                      |
|          | LSRCs     |                | ber |                      |
|          | sent      |                | of  |                      |
|          | where     |                | f   |                      |
|          | con       |                | low |                      |
|          | firmation |                | t   |                      |
|          | date and  |                | hro |                      |
|          | time less |                | ugh |                      |
|          | s         |                | L   |                      |
|          | ubmission |                | SRs |                      |
|          | date and  |                | con |                      |
|          | time is   |                | fir |                      |
|          | less than |                | med |                      |
|          | 2 hours   |                | for |                      |
|          | for       |                | spe |                      |
|          | specified |                | cif |                      |
|          | product.  |                | ied |                      |
|          |           |                | pr  |                      |
|          |           |                | odu |                      |
|          |           |                | ct. |                      |
+----------+-----------+----------------+-----+----------------------+
| **O      | **% On    |                |     |                      |
| R-1-04** | Time LSRC |                |     |                      |
|          | \< 10     |                |     |                      |
|          | Lines     |                |     |                      |
|          | (E        |                |     |                      |
|          | lectronic |                |     |                      |
|          | -- No     |                |     |                      |
|          | Flow      |                |     |                      |
|          | T         |                |     |                      |
|          | hrough)** |                |     |                      |
+----------+-----------+----------------+-----+----------------------+
| **Pr     | *Resale:* |                | *UN |                      |
| oducts** |           |                | E:* |                      |
|          | ·         |                |     |                      |
|          | POTS/Pre- |                | ·   |                      |
|          | Qualified |                | POT |                      |
|          | Complex   |                | S/P |                      |
|          |           |                | re- |                      |
|          | · 2 Wire  |                | Qua |                      |
|          | Digital   |                | lif |                      |
|          | Services  |                | ied |                      |
|          |           |                | C   |                      |
|          | · 2 Wire  |                | omp |                      |
|          | xDSL      |                | lex |                      |
|          | Services  |                |     |                      |
|          |           |                | · 2 |                      |
|          | ·         |                | W   |                      |
|          | Specials  |                | ire |                      |
|          |           |                | D   |                      |
|          |           |                | igi |                      |
|          |           |                | tal |                      |
|          |           |                | Se  |                      |
|          |           |                | rvi |                      |
|          |           |                | ces |                      |
|          |           |                |     |                      |
|          |           |                | · 2 |                      |
|          |           |                | W   |                      |
|          |           |                | ire |                      |
|          |           |                | x   |                      |
|          |           |                | DSL |                      |
|          |           |                | Se  |                      |
|          |           |                | rvi |                      |
|          |           |                | ces |                      |
|          |           |                |     |                      |
|          |           |                | ·   |                      |
|          |           |                | Sp  |                      |
|          |           |                | eci |                      |
|          |           |                | als |                      |
+----------+-----------+----------------+-----+----------------------+
| **Calcu  | **Nu      |                | **D |                      |
| lation** | merator** |                | eno |                      |
|          |           |                | min |                      |
|          |           |                | ato |                      |
|          |           |                | r** |                      |
+----------+-----------+----------------+-----+----------------------+
|          | Number of |                | To  |                      |
|          | e         |                | tal |                      |
|          | lectronic |                | num |                      |
|          | LSRCs for |                | ber |                      |
|          | less than |                | of  |                      |
|          | 10 lines, |                | e   |                      |
|          | sent      |                | lec |                      |
|          | where     |                | tro |                      |
|          | con       |                | nic |                      |
|          | firmation |                | L   |                      |
|          | date and  |                | SRs |                      |
|          | time less |                | for |                      |
|          | s         |                | l   |                      |
|          | ubmission |                | ess |                      |
|          | date and  |                | t   |                      |
|          | time is   |                | han |                      |
|          | less than |                | 10  |                      |
|          | standard  |                | li  |                      |
|          | for       |                | nes |                      |
|          | specified |                | con |                      |
|          | product.  |                | fir |                      |
|          |           |                | med |                      |
|          |           |                | for |                      |
|          |           |                | spe |                      |
|          |           |                | cif |                      |
|          |           |                | ied |                      |
|          |           |                | pr  |                      |
|          |           |                | odu |                      |
|          |           |                | ct. |                      |
+----------+-----------+----------------+-----+----------------------+
| **O      | **% On    |                |     |                      |
| R-1-06** | Time LSRC |                |     |                      |
|          | ≥ 10      |                |     |                      |
|          | Lines     |                |     |                      |
|          | (Elec     |                |     |                      |
|          | tronic)** |                |     |                      |
+----------+-----------+----------------+-----+----------------------+
| **Pr     | *Resale:* |                | *UN |                      |
| oducts** |           |                | E:* |                      |
|          | ·         |                |     |                      |
|          | POTS/Pre- |                | ·   |                      |
|          | qualified |                | POT |                      |
|          | Complex   |                | S/P |                      |
|          |           |                | re- |                      |
|          | ·         |                | qua |                      |
|          | Specials  |                | lif |                      |
|          |           |                | ied |                      |
|          |           |                | C   |                      |
|          |           |                | omp |                      |
|          |           |                | lex |                      |
|          |           |                |     |                      |
|          |           |                | ·   |                      |
|          |           |                | Sp  |                      |
|          |           |                | eci |                      |
|          |           |                | als |                      |
+----------+-----------+----------------+-----+----------------------+
| **Calcu  | **Nu      |                | **D |                      |
| lation** | merator** |                | eno |                      |
|          |           |                | min |                      |
|          |           |                | ato |                      |
|          |           |                | r** |                      |
+----------+-----------+----------------+-----+----------------------+
|          | Number of |                | To  |                      |
|          | e         |                | tal |                      |
|          | lectronic |                | num |                      |
|          | LSRCs for |                | ber |                      |
|          | 10 or     |                | of  |                      |
|          | more      |                | e   |                      |
|          | lines,    |                | lec |                      |
|          | sent      |                | tro |                      |
|          | where     |                | nic |                      |
|          | con       |                | L   |                      |
|          | firmation |                | SRs |                      |
|          | date and  |                | for |                      |
|          | time less |                | 10  |                      |
|          | s         |                | or  |                      |
|          | ubmission |                | m   |                      |
|          | date and  |                | ore |                      |
|          | time is   |                | lin |                      |
|          | less than |                | es, |                      |
|          | standard  |                | con |                      |
|          | for       |                | fir |                      |
|          | specified |                | med |                      |
|          | product.  |                | for |                      |
|          |           |                | spe |                      |
|          |           |                | cif |                      |
|          |           |                | ied |                      |
|          |           |                | pr  |                      |
|          |           |                | odu |                      |
|          |           |                | ct. |                      |
+----------+-----------+----------------+-----+----------------------+

+----------+----------------------------+------------------------------+
| **Sub    |                            |                              |
| -Metrics |                            |                              |
| OR-1     |                            |                              |
| Order    |                            |                              |
| Conf     |                            |                              |
| irmation |                            |                              |
| Ti       |                            |                              |
| meliness |                            |                              |
| (cont    |                            |                              |
| inued)** |                            |                              |
+----------+----------------------------+------------------------------+
| **O      | **% On Time FOC**          |                              |
| R-1-12** |                            |                              |
+----------+----------------------------+------------------------------+
| **Pr     | Trunks:                    |                              |
| oducts** |                            |                              |
|          | · CLEC Trunks (≤ 192       |                              |
|          | Forecasted Trunks)         |                              |
|          |                            |                              |
|          | · CLEC Trunks (\> 192 and  |                              |
|          | Unforecasted Trunks)       |                              |
+----------+----------------------------+------------------------------+
| **Calcu  | **Numerator**              | **Denominator**              |
| lation** |                            |                              |
+----------+----------------------------+------------------------------+
|          | Count of orders confirmed  | Count of orders confirmed    |
|          | within 10 days             | (faxed orders) with 192 or   |
|          |                            | less trunks that are not     |
|          |                            | designated projects.         |
+----------+----------------------------+------------------------------+

+----------------------+--------+-------------+----------------------+
| **Function:**        |        |             |                      |
+----------------------+--------+-------------+----------------------+
| ####### OR           |        |             |                      |
| -2 Reject Timeliness |        |             |                      |
+----------------------+--------+-------------+----------------------+
| **Definition:**      |        |             |                      |
+----------------------+--------+-------------+----------------------+
| [Reject Response     |        |             |                      |
| Time:]{.underline}   |        |             |                      |
|                      |        |             |                      |
| The amount of        |        |             |                      |
| elapsed time (in     |        |             |                      |
| hours and minutes)   |        |             |                      |
| between receipt of   |        |             |                      |
| an order request and |        |             |                      |
| distribution of a    |        |             |                      |
| service order        |        |             |                      |
| reject, both based   |        |             |                      |
| on date and time     |        |             |                      |
| stamp.               |        |             |                      |
|                      |        |             |                      |
| [Percent of Orders   |        |             |                      |
| Rejected On          |        |             |                      |
| Time:]{.underline}   |        |             |                      |
|                      |        |             |                      |
| The percentage of    |        |             |                      |
| orders rejected      |        |             |                      |
| within the           |        |             |                      |
| agreed-upon          |        |             |                      |
| timeframes as        |        |             |                      |
| specified in the     |        |             |                      |
| Performance          |        |             |                      |
| Standards.           |        |             |                      |
|                      |        |             |                      |
| Notes:               |        |             |                      |
|                      |        |             |                      |
| \(1\) Rejected       |        |             |                      |
| Orders -- Orders     |        |             |                      |
| failing "Basic       |        |             |                      |
| front-end edits"[^8] |        |             |                      |
| are not placed on    |        |             |                      |
| Completed PON Master |        |             |                      |
| File.                |        |             |                      |
|                      |        |             |                      |
| \(2\) Measurements   |        |             |                      |
| are based on         |        |             |                      |
| rejected orders.     |        |             |                      |
+----------------------+--------+-------------+----------------------+
| **Exclusions:**      |        |             |                      |
+----------------------+--------+-------------+----------------------+
| • BA Test Orders     |        |             |                      |
|                      |        |             |                      |
| • Duplicate Rejects  |        |             |                      |
| -- Rejects issued    |        |             |                      |
| against a unique PON |        |             |                      |
| (PON + Version       |        |             |                      |
| Number + CLEC Id),   |        |             |                      |
| identical and        |        |             |                      |
| subsequent to the    |        |             |                      |
| first reject.        |        |             |                      |
|                      |        |             |                      |
| • Weekend and        |        |             |                      |
| Holiday Hours (Other |        |             |                      |
| than Flow-through)   |        |             |                      |
| -- Weekend Hours are |        |             |                      |
| from 5:00pm Friday   |        |             |                      |
| to 8:00am Monday.    |        |             |                      |
| Holiday Hours are    |        |             |                      |
| from 5:00pm of the   |        |             |                      |
| business day         |        |             |                      |
| preceding the        |        |             |                      |
| holiday to 8:00am of |        |             |                      |
| the first business   |        |             |                      |
| day following the    |        |             |                      |
| holiday. These hours |        |             |                      |
| are excluded from    |        |             |                      |
| the elapsed time     |        |             |                      |
| when calculating the |        |             |                      |
| response times for   |        |             |                      |
| non-flow-through     |        |             |                      |
| requests.            |        |             |                      |
|                      |        |             |                      |
| • SOP scheduled      |        |             |                      |
| downtime hours       |        |             |                      |
| (Flow-through).      |        |             |                      |
+----------------------+--------+-------------+----------------------+
| **Report Dimensions  |        |             |                      |
| :**                  |        |             |                      |
+----------------------+--------+-------------+----------------------+
| Company:             |        | Geography:  |                      |
|                      |        |             |                      |
| · CLEC Aggregate     |        | · State     |                      |
|                      |        |             |                      |
| · CLEC Specific      |        |             |                      |
+----------------------+--------+-------------+----------------------+
| **Performance        |        |             |                      |
| Standard:**          |        |             |                      |
+----------------------+--------+-------------+----------------------+
| 95% On Time          |        |             |                      |
| According to         |        |             |                      |
| schedule below:      |        |             |                      |
+----------------------+--------+-------------+----------------------+
| Resale:              | UNE:   |             | Interconnection      |
|                      |        |             | Trunks:              |
+----------------------+--------+-------------+----------------------+
| ########             | ####   |             | Electronically       |
| # **Electronically S | #####  |             | Submitted Orders:    |
| ubmitted Orders*:*** | **Elec |             |                      |
|                      | tronic |             | • ≤ 192 Trunks: 10   |
| ######### *POTS/Pre  | ally S |             | Business Days        |
| -Qualified Complex:* | ubmitt |             |                      |
|                      | ed Ord |             | • \> 192 Trunks:     |
| #                    | ers:** |             | Negotiated Process   |
| ######## • Flow-Thro |        |             |                      |
| ugh Orders: 2 Hours  | ###    |             | Faxed/Mailed Orders: |
|                      | ###### |             | Add 24 Hours to      |
| #####                |  *POTS |             | intervals above      |
| #### • Orders with \ | /Pre-Q |             |                      |
| < 10 Lines: 24 Hours | ualifi |             |                      |
|                      | ed Com |             |                      |
| ####                 | plex:* |             |                      |
| ##### • Orders with  |        |             |                      |
| ≥ 10 Lines: 72 Hours | #####  |             |                      |
|                      | #### • |             |                      |
| ######### *Complex S |  Flow- |             |                      |
| ervices) (requiring  | Throug |             |                      |
| loop qualification)* | h Orde |             |                      |
|                      | rs: 2  |             |                      |
| #####                | Hours  |             |                      |
| #### • 2 wire Digita |        |             |                      |
| l Services: 72 hours | ###    |             |                      |
|                      | ###### |             |                      |
| • 2 Wire xDSL        |  • Ord |             |                      |
| Services: 72 hours   | ers wi |             |                      |
|                      | th \<  |             |                      |
| #########            | 10 Lin |             |                      |
| *Special Services:*  | es: 24 |             |                      |
|                      |  Hours |             |                      |
| #####                |        |             |                      |
| #### • Orders with \ | ##     |             |                      |
| < 10 Lines: 48 Hours | ###### |             |                      |
|                      | # • Or |             |                      |
| #########            | ders w |             |                      |
|  • Orders with ≥ 10  | ith ≥  |             |                      |
| Lines: 72 Hours [^9] | 10 Lin |             |                      |
|                      | es: 72 |             |                      |
| **Faxed/Mailed       |  Hours |             |                      |
| Orders**: Add 24     |        |             |                      |
| Hours to intervals   | ####   |             |                      |
| above                | #####  |             |                      |
|                      | *Compl |             |                      |
|                      | ex Ser |             |                      |
|                      | vices( |             |                      |
|                      | requir |             |                      |
|                      | ing lo |             |                      |
|                      | op qua |             |                      |
|                      | lifica |             |                      |
|                      | tion)* |             |                      |
|                      |        |             |                      |
|                      | ###    |             |                      |
|                      | ###### |             |                      |
|                      |  • 2 W |             |                      |
|                      | ire Di |             |                      |
|                      | gital  |             |                      |
|                      | Servic |             |                      |
|                      | es: 72 |             |                      |
|                      |  hours |             |                      |
|                      |        |             |                      |
|                      | ###### |             |                      |
|                      | ### •  |             |                      |
|                      | 2 Wire |             |                      |
|                      |  xDSL  |             |                      |
|                      | Servic |             |                      |
|                      | es: 72 |             |                      |
|                      |  hours |             |                      |
|                      |        |             |                      |
|                      | ###### |             |                      |
|                      | ### *S |             |                      |
|                      | pecial |             |                      |
|                      |  Servi |             |                      |
|                      | ces:*  |             |                      |
|                      |        |             |                      |
|                      | ###    |             |                      |
|                      | ###### |             |                      |
|                      |  • Ord |             |                      |
|                      | ers wi |             |                      |
|                      | th \<  |             |                      |
|                      | 10 Lin |             |                      |
|                      | es: 48 |             |                      |
|                      |  Hours |             |                      |
|                      |        |             |                      |
|                      | ###### |             |                      |
|                      | ### •  |             |                      |
|                      | Orders |             |                      |
|                      |  with  |             |                      |
|                      | ≥ 10 L |             |                      |
|                      | ines:  |             |                      |
|                      | 72 Hou |             |                      |
|                      | rs ^4^ |             |                      |
|                      |        |             |                      |
|                      | **     |             |                      |
|                      | Faxed/ |             |                      |
|                      | Mailed |             |                      |
|                      | Ord    |             |                      |
|                      | ers**: |             |                      |
|                      | Add 24 |             |                      |
|                      | Hours  |             |                      |
|                      | to     |             |                      |
|                      | int    |             |                      |
|                      | ervals |             |                      |
|                      | above. |             |                      |
+----------------------+--------+-------------+----------------------+

+----------+----------------------------+---+-----------------------------+
| **Sub    |                            |   |                             |
| -Metrics |                            |   |                             |
| -- OR-2  |                            |   |                             |
| Reject   |                            |   |                             |
| Time     |                            |   |                             |
| liness** |                            |   |                             |
+----------+----------------------------+---+-----------------------------+
| **O      | **% On Time LSR Reject --  |   |                             |
| R-2-02** | Flow Through**             |   |                             |
+----------+----------------------------+---+-----------------------------+
| **Pr     | *Resale:*                  |   | *UNE:*                      |
| oducts** |                            |   |                             |
|          | · POTS/Pre-Qualified       |   | · POTS/Pre-Qualified        |
|          | Complex                    |   | Complex                     |
+----------+----------------------------+---+-----------------------------+
| **Calcu  | **Numerator**              |   | **Denominator**             |
| lation** |                            |   |                             |
+----------+----------------------------+---+-----------------------------+
|          | Number of electronic       |   | Total number of             |
|          | rejects sent where reject  |   | flow-through LSRs rejected  |
|          | date and time less         |   | for specified product.      |
|          | submission date and time   |   |                             |
|          | is less than 2 hours for   |   |                             |
|          | specified product.         |   |                             |
+----------+----------------------------+---+-----------------------------+
| **O      | **% On Time LSR Reject \<  |   |                             |
| R-2-04** | 10 Lines (Electronic -- No |   |                             |
|          | Flow Through)**            |   |                             |
+----------+----------------------------+---+-----------------------------+
| **Pr     | *Resale:*                  |   | *UNE:*                      |
| oducts** |                            |   |                             |
|          | · POTS/Pre-Qualified       |   | · POTS/Pre-Qualified        |
|          | Complex                    |   | Complex                     |
|          |                            |   |                             |
|          | · 2 Wire Digital Services  |   | · 2 Wire Digital Services   |
|          |                            |   |                             |
|          | · 2 Wire xDSL Services     |   | · 2 Wire xDSL Services      |
|          |                            |   |                             |
|          | · Specials                 |   | · Specials                  |
+----------+----------------------------+---+-----------------------------+
| **Calcu  | **Numerator**              |   | **Denominator**             |
| lation** |                            |   |                             |
+----------+----------------------------+---+-----------------------------+
|          | Number of electronic       |   | Total number of LSRs        |
|          | rejects sent where reject  |   | electronically submitted    |
|          | date and time less         |   | for less than 10 lines      |
|          | submission date and time   |   | rejected for specified      |
|          | is within standard for     |   | product.                    |
|          | orders less than 10 lines  |   |                             |
|          | for specified product.     |   |                             |
+----------+----------------------------+---+-----------------------------+
| **O      | **% On Time LSR Reject ≥   |   |                             |
| R-2-06** | 10 Lines (Electronic)**    |   |                             |
+----------+----------------------------+---+-----------------------------+
| **Pr     | *Resale:*                  |   | *UNE:*                      |
| oducts** |                            |   |                             |
|          | · POTS/Pre-qualified       |   | · POTS/Pre-qualified        |
|          | Complex                    |   | Complex                     |
|          |                            |   |                             |
|          | · Specials                 |   | · Specials                  |
+----------+----------------------------+---+-----------------------------+
| **Calcu  | **Numerator**              |   | **Denominator**             |
| lation** |                            |   |                             |
+----------+----------------------------+---+-----------------------------+
|          | Number of electronic       |   | Total number of LSRs        |
|          | rejects sent where reject  |   | electronically submitted    |
|          | date and time less         |   | for 10 or more lines        |
|          | submission date and time   |   | rejected for specified      |
|          | is within standard for     |   | product.                    |
|          | orders 10 or more lines    |   |                             |
|          | for specified product.     |   |                             |
+----------+----------------------------+---+-----------------------------+
| **O      | **% On Time Trunk ASR      |   |                             |
| R-2-12** | Reject**                   |   |                             |
+----------+----------------------------+---+-----------------------------+
| **Pr     | Trunks:                    |   |                             |
| oducts** |                            |   |                             |
|          | · CLEC Trunks              |   |                             |
+----------+----------------------------+---+-----------------------------+
| **Calcu  | **Numerator**              | * |                             |
| lation** |                            | * |                             |
|          |                            | D |                             |
|          |                            | e |                             |
|          |                            | n |                             |
|          |                            | o |                             |
|          |                            | m |                             |
|          |                            | i |                             |
|          |                            | n |                             |
|          |                            | a |                             |
|          |                            | t |                             |
|          |                            | o |                             |
|          |                            | r |                             |
|          |                            | * |                             |
|          |                            | * |                             |
+----------+----------------------------+---+-----------------------------+
|          | Count of rejected trunk    | C |                             |
|          | orders that meet reject    | o |                             |
|          | trunk standard (10 days).  | u |                             |
|          |                            | n |                             |
|          |                            | t |                             |
|          |                            | o |                             |
|          |                            | f |                             |
|          |                            | r |                             |
|          |                            | e |                             |
|          |                            | j |                             |
|          |                            | e |                             |
|          |                            | c |                             |
|          |                            | t |                             |
|          |                            | e |                             |
|          |                            | d |                             |
|          |                            | t |                             |
|          |                            | r |                             |
|          |                            | u |                             |
|          |                            | n |                             |
|          |                            | k |                             |
|          |                            | o |                             |
|          |                            | r |                             |
|          |                            | d |                             |
|          |                            | e |                             |
|          |                            | r |                             |
|          |                            | s |                             |
|          |                            | f |                             |
|          |                            | o |                             |
|          |                            | r |                             |
|          |                            | l |                             |
|          |                            | e |                             |
|          |                            | s |                             |
|          |                            | s |                             |
|          |                            | t |                             |
|          |                            | h |                             |
|          |                            | a |                             |
|          |                            | n |                             |
|          |                            | 1 |                             |
|          |                            | 9 |                             |
|          |                            | 2 |                             |
|          |                            | t |                             |
|          |                            | r |                             |
|          |                            | u |                             |
|          |                            | n |                             |
|          |                            | k |                             |
|          |                            | s |                             |
|          |                            | . |                             |
+----------+----------------------------+---+-----------------------------+

+----------+--------------------+------+------------------------------+
| **Fun    |                    |      |                              |
| ction:** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| #######  |                    |      |                              |
|  OR-5 Pe |                    |      |                              |
| rcent Fl |                    |      |                              |
| ow-Throu |                    |      |                              |
| gh [^10] |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **Defin  |                    |      |                              |
| ition:** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| [Total   |                    |      |                              |
| Fl       |                    |      |                              |
| ow-Throu |                    |      |                              |
| gh]{.und |                    |      |                              |
| erline}: |                    |      |                              |
| The      |                    |      |                              |
| percent  |                    |      |                              |
| of valid |                    |      |                              |
| orders   |                    |      |                              |
| received |                    |      |                              |
| through  |                    |      |                              |
| the      |                    |      |                              |
| el       |                    |      |                              |
| ectronic |                    |      |                              |
| ordering |                    |      |                              |
| Gateway  |                    |      |                              |
| and      |                    |      |                              |
| p        |                    |      |                              |
| rocessed |                    |      |                              |
| directly |                    |      |                              |
| to the   |                    |      |                              |
| legacy   |                    |      |                              |
| service  |                    |      |                              |
| order    |                    |      |                              |
| p        |                    |      |                              |
| rocessor |                    |      |                              |
| without  |                    |      |                              |
| manual   |                    |      |                              |
| inter    |                    |      |                              |
| vention. |                    |      |                              |
| These    |                    |      |                              |
| service  |                    |      |                              |
| orders   |                    |      |                              |
| require  |                    |      |                              |
| no       |                    |      |                              |
| action   |                    |      |                              |
| by a BA  |                    |      |                              |
| service  |                    |      |                              |
| repres   |                    |      |                              |
| entative |                    |      |                              |
| to type  |                    |      |                              |
| an order |                    |      |                              |
| into the |                    |      |                              |
| service  |                    |      |                              |
| order    |                    |      |                              |
| pr       |                    |      |                              |
| ocessor. |                    |      |                              |
| This is  |                    |      |                              |
| also     |                    |      |                              |
| known as |                    |      |                              |
| "o       |                    |      |                              |
| rdering" |                    |      |                              |
| flow-    |                    |      |                              |
| through. |                    |      |                              |
|          |                    |      |                              |
| [% Flow  |                    |      |                              |
| Through  |                    |      |                              |
| Achiev   |                    |      |                              |
| ed]{.und |                    |      |                              |
| erline}: |                    |      |                              |
| % of     |                    |      |                              |
| valid    |                    |      |                              |
| orders   |                    |      |                              |
| received |                    |      |                              |
| through  |                    |      |                              |
| the      |                    |      |                              |
| el       |                    |      |                              |
| ectronic |                    |      |                              |
| ordering |                    |      |                              |
| Gateway  |                    |      |                              |
| that are |                    |      |                              |
| designed |                    |      |                              |
| to flow  |                    |      |                              |
| through  |                    |      |                              |
| and      |                    |      |                              |
| actually |                    |      |                              |
| flow     |                    |      |                              |
| through, |                    |      |                              |
| but      |                    |      |                              |
| e        |                    |      |                              |
| xcluding |                    |      |                              |
| those    |                    |      |                              |
| orders   |                    |      |                              |
| that do  |                    |      |                              |
| not flow |                    |      |                              |
| due to   |                    |      |                              |
| CLEC     |                    |      |                              |
| errors   |                    |      |                              |
| or a     |                    |      |                              |
| pending  |                    |      |                              |
| order    |                    |      |                              |
| status.  |                    |      |                              |
|          |                    |      |                              |
| Note:    |                    |      |                              |
| Rejected |                    |      |                              |
| Orders   |                    |      |                              |
| --       |                    |      |                              |
| Orders   |                    |      |                              |
| failing  |                    |      |                              |
| "Basic   |                    |      |                              |
| f        |                    |      |                              |
| ront-end |                    |      |                              |
| edits"   |                    |      |                              |
| [^11]    |                    |      |                              |
| are not  |                    |      |                              |
| placed   |                    |      |                              |
| on       |                    |      |                              |
| C        |                    |      |                              |
| ompleted |                    |      |                              |
| PON      |                    |      |                              |
| Master   |                    |      |                              |
| File.    |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **Exclu  |                    |      |                              |
| sions:** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| • BA     |                    |      |                              |
| Test     |                    |      |                              |
| Orders   |                    |      |                              |
|          |                    |      |                              |
| • Orders |                    |      |                              |
| sent via |                    |      |                              |
| US Mail  |                    |      |                              |
| or Fax   |                    |      |                              |
|          |                    |      |                              |
| • From   |                    |      |                              |
| Achieved |                    |      |                              |
| Flow     |                    |      |                              |
| Through: |                    |      |                              |
| Orders   |                    |      |                              |
| not      |                    |      |                              |
| eligible |                    |      |                              |
| to flow  |                    |      |                              |
| through  |                    |      |                              |
| (i.e.,   |                    |      |                              |
| order    |                    |      |                              |
| types    |                    |      |                              |
| that are |                    |      |                              |
| not      |                    |      |                              |
| designed |                    |      |                              |
| to flow  |                    |      |                              |
| t        |                    |      |                              |
| hrough); |                    |      |                              |
| Orders   |                    |      |                              |
| on BA    |                    |      |                              |
| accounts |                    |      |                              |
| where    |                    |      |                              |
| business |                    |      |                              |
| rules    |                    |      |                              |
| require  |                    |      |                              |
| manual   |                    |      |                              |
| inter    |                    |      |                              |
| vention, |                    |      |                              |
| such as  |                    |      |                              |
| pending  |                    |      |                              |
| orders,  |                    |      |                              |
| BA       |                    |      |                              |
| b        |                    |      |                              |
| locking, |                    |      |                              |
| con      |                    |      |                              |
| tractual |                    |      |                              |
| issues   |                    |      |                              |
| such as  |                    |      |                              |
| special  |                    |      |                              |
| touch    |                    |      |                              |
| tone     |                    |      |                              |
| requ     |                    |      |                              |
| irements |                    |      |                              |
| (        |                    |      |                              |
| designed |                    |      |                              |
| to       |                    |      |                              |
| ensure   |                    |      |                              |
| timely   |                    |      |                              |
| billing  |                    |      |                              |
| comp     |                    |      |                              |
| letion); |                    |      |                              |
| and      |                    |      |                              |
| Orders   |                    |      |                              |
| with     |                    |      |                              |
| CLEC     |                    |      |                              |
| input    |                    |      |                              |
| errors,  |                    |      |                              |
| such as  |                    |      |                              |
| typog    |                    |      |                              |
| raphical |                    |      |                              |
| errors   |                    |      |                              |
| and      |                    |      |                              |
| failure  |                    |      |                              |
| to abide |                    |      |                              |
| by       |                    |      |                              |
| s        |                    |      |                              |
| pecified |                    |      |                              |
| business |                    |      |                              |
| rules.   |                    |      |                              |
| \[       |                    |      |                              |
| specific |                    |      |                              |
| error    |                    |      |                              |
| codes to |                    |      |                              |
| be       |                    |      |                              |
| provided |                    |      |                              |
| in       |                    |      |                              |
| separate |                    |      |                              |
| att      |                    |      |                              |
| achment; |                    |      |                              |
| specific |                    |      |                              |
| ex       |                    |      |                              |
| clusions |                    |      |                              |
| under    |                    |      |                              |
| dev      |                    |      |                              |
| elopment |                    |      |                              |
| with     |                    |      |                              |
| NYPSC\]  |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **Per    |                    |      |                              |
| formance |                    |      |                              |
| Sta      |                    |      |                              |
| ndard:** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| No       |                    |      |                              |
| Standard |                    |      |                              |
| D        |                    |      |                              |
| eveloped |                    |      |                              |
| for      |                    |      |                              |
| Total    |                    |      |                              |
| Flow     |                    |      |                              |
| -Through |                    |      |                              |
| [^12].   |                    |      |                              |
| To be    |                    |      |                              |
| d        |                    |      |                              |
| eveloped |                    |      |                              |
| within 6 |                    |      |                              |
| months   |                    |      |                              |
| of       |                    |      |                              |
| merger   |                    |      |                              |
| close.   |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **Report |                    |      |                              |
| Dime     |                    |      |                              |
| nsions** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| Company: |                    | Ge   |                              |
|          |                    | ogra |                              |
| • CLEC   |                    | phy: |                              |
| A        |                    |      |                              |
| ggregate |                    | •    |                              |
|          |                    | S    |                              |
|          |                    | tate |                              |
+----------+--------------------+------+------------------------------+
| **Sub-M  |                    |      |                              |
| etrics** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **O      | **% Flow Through   |      |                              |
| R-5-01** | -- Total**         |      |                              |
+----------+--------------------+------+------------------------------+
| Products | Resale             |      | UNE                          |
+----------+--------------------+------+------------------------------+
| Cal      | Numerator          |      | Denominator                  |
| culation |                    |      |                              |
+----------+--------------------+------+------------------------------+
|          | Sum of all orders  |      | Total number of LSR/ASR      |
|          | that flow through  |      | records (orders) for         |
|          | (FLWTHRU-CAND-IND  |      | specified product.           |
|          | = '1') for         |      |                              |
|          | specified product. |      |                              |
+----------+--------------------+------+------------------------------+

  --------------- ---------------------------- ------------------------------
  **Sub-Metrics                                
  OR-5 % Flow                                  
  Through                                      
  (continued)**                                

  **OR-5-03**     **% Flow Through Achieved**  

  Products        Resale                       UNE

  Calculation     Numerator                    Denominator

                  Count of orders that flow    Count of flow through eligible
                  through                      orders
                  (FLWTHRU-CAND-IND='1') for   
                  specified product            
  --------------- ---------------------------- ------------------------------

**Provisioning (PR)**

+----------+------------------+----+---+----------+------------------+
| **Fun    |                  |    |   |          |                  |
| ction:** |                  |    |   |          |                  |
+----------+------------------+----+---+----------+------------------+
| ##       |                  |    |   |          |                  |
| ##### PR |                  |    |   |          |                  |
| -3 Compl |                  |    |   |          |                  |
| eted wit |                  |    |   |          |                  |
| hin Spec |                  |    |   |          |                  |
| ified Nu |                  |    |   |          |                  |
| mber of  |                  |    |   |          |                  |
| Days (1- |                  |    |   |          |                  |
| 5 Lines) |                  |    |   |          |                  |
+----------+------------------+----+---+----------+------------------+
| **Defin  |                  |    |   |          |                  |
| ition:** |                  |    |   |          |                  |
+----------+------------------+----+---+----------+------------------+
| For POTS |                  |    |   |          |                  |
| orders   |                  |    |   |          |                  |
| with 5   |                  |    |   |          |                  |
| or fewer |                  |    |   |          |                  |
| lines,   |                  |    |   |          |                  |
| the      |                  |    |   |          |                  |
| percent  |                  |    |   |          |                  |
| of       |                  |    |   |          |                  |
| orders   |                  |    |   |          |                  |
| c        |                  |    |   |          |                  |
| ompleted |                  |    |   |          |                  |
| in five  |                  |    |   |          |                  |
| business |                  |    |   |          |                  |
| days,    |                  |    |   |          |                  |
| between  |                  |    |   |          |                  |
| app      |                  |    |   |          |                  |
| lication |                  |    |   |          |                  |
| and work |                  |    |   |          |                  |
| co       |                  |    |   |          |                  |
| mpletion |                  |    |   |          |                  |
| dates.   |                  |    |   |          |                  |
| The      |                  |    |   |          |                  |
| app      |                  |    |   |          |                  |
| lication |                  |    |   |          |                  |
| date is  |                  |    |   |          |                  |
| the date |                  |    |   |          |                  |
| (day 0)  |                  |    |   |          |                  |
| that a   |                  |    |   |          |                  |
| valid    |                  |    |   |          |                  |
| service  |                  |    |   |          |                  |
| request  |                  |    |   |          |                  |
| is       |                  |    |   |          |                  |
| r        |                  |    |   |          |                  |
| eceived. |                  |    |   |          |                  |
+----------+------------------+----+---+----------+------------------+
| **Exclu  |                  |    |   |          |                  |
| sions:** |                  |    |   |          |                  |
+----------+------------------+----+---+----------+------------------+
| · BA     |                  |    |   |          |                  |
| Test     |                  |    |   |          |                  |
| Orders.  |                  |    |   |          |                  |
|          |                  |    |   |          |                  |
| ·        |                  |    |   |          |                  |
| Di       |                  |    |   |          |                  |
| sconnect |                  |    |   |          |                  |
| Orders.  |                  |    |   |          |                  |
|          |                  |    |   |          |                  |
| · Orders |                  |    |   |          |                  |
| where    |                  |    |   |          |                  |
| c        |                  |    |   |          |                  |
| ustomers |                  |    |   |          |                  |
| request  |                  |    |   |          |                  |
| a due    |                  |    |   |          |                  |
| date     |                  |    |   |          |                  |
| that is  |                  |    |   |          |                  |
| beyond   |                  |    |   |          |                  |
| the      |                  |    |   |          |                  |
| standard |                  |    |   |          |                  |
| a        |                  |    |   |          |                  |
| vailable |                  |    |   |          |                  |
| app      |                  |    |   |          |                  |
| ointment |                  |    |   |          |                  |
| i        |                  |    |   |          |                  |
| nterval. |                  |    |   |          |                  |
| (X       |                  |    |   |          |                  |
| App      |                  |    |   |          |                  |
| ointment |                  |    |   |          |                  |
| Code).   |                  |    |   |          |                  |
|          |                  |    |   |          |                  |
| · Bell   |                  |    |   |          |                  |
| Atlantic |                  |    |   |          |                  |
| Admini   |                  |    |   |          |                  |
| strative |                  |    |   |          |                  |
| orders.  |                  |    |   |          |                  |
| [^13]    |                  |    |   |          |                  |
|          |                  |    |   |          |                  |
| · Orders |                  |    |   |          |                  |
| with     |                  |    |   |          |                  |
| invalid  |                  |    |   |          |                  |
| i        |                  |    |   |          |                  |
| ntervals |                  |    |   |          |                  |
| (        |                  |    |   |          |                  |
| Negative |                  |    |   |          |                  |
| I        |                  |    |   |          |                  |
| ntervals |                  |    |   |          |                  |
| or       |                  |    |   |          |                  |
| i        |                  |    |   |          |                  |
| ntervals |                  |    |   |          |                  |
| over 200 |                  |    |   |          |                  |
| business |                  |    |   |          |                  |
| days --  |                  |    |   |          |                  |
| in       |                  |    |   |          |                  |
| dicative |                  |    |   |          |                  |
| of       |                  |    |   |          |                  |
| typog    |                  |    |   |          |                  |
| raphical |                  |    |   |          |                  |
| error).  |                  |    |   |          |                  |
|          |                  |    |   |          |                  |
| ·        |                  |    |   |          |                  |
| Ad       |                  |    |   |          |                  |
| ditional |                  |    |   |          |                  |
| Segments |                  |    |   |          |                  |
| on       |                  |    |   |          |                  |
| orders   |                  |    |   |          |                  |
| (parts   |                  |    |   |          |                  |
| of a     |                  |    |   |          |                  |
| whole    |                  |    |   |          |                  |
| order    |                  |    |   |          |                  |
| are      |                  |    |   |          |                  |
| included |                  |    |   |          |                  |
| in the   |                  |    |   |          |                  |
| whole).  |                  |    |   |          |                  |
|          |                  |    |   |          |                  |
| · Orders |                  |    |   |          |                  |
| that are |                  |    |   |          |                  |
| not      |                  |    |   |          |                  |
| c        |                  |    |   |          |                  |
| omplete. |                  |    |   |          |                  |
| (Orders  |                  |    |   |          |                  |
| are      |                  |    |   |          |                  |
| included |                  |    |   |          |                  |
| in the   |                  |    |   |          |                  |
| month    |                  |    |   |          |                  |
| that     |                  |    |   |          |                  |
| they are |                  |    |   |          |                  |
| co       |                  |    |   |          |                  |
| mplete). |                  |    |   |          |                  |
|          |                  |    |   |          |                  |
| ·        |                  |    |   |          |                  |
| Suspend  |                  |    |   |          |                  |
| for      |                  |    |   |          |                  |
| non      |                  |    |   |          |                  |
| -payment |                  |    |   |          |                  |
| and      |                  |    |   |          |                  |
| as       |                  |    |   |          |                  |
| sociated |                  |    |   |          |                  |
| restore  |                  |    |   |          |                  |
| orders.  |                  |    |   |          |                  |
|          |                  |    |   |          |                  |
| · Orders |                  |    |   |          |                  |
| c        |                  |    |   |          |                  |
| ompleted |                  |    |   |          |                  |
| late due |                  |    |   |          |                  |
| to any   |                  |    |   |          |                  |
| end user |                  |    |   |          |                  |
| or CLEC  |                  |    |   |          |                  |
| caused   |                  |    |   |          |                  |
| delay.   |                  |    |   |          |                  |
|          |                  |    |   |          |                  |
| ·        |                  |    |   |          |                  |
| Coo      |                  |    |   |          |                  |
| rdinated |                  |    |   |          |                  |
| cut-over |                  |    |   |          |                  |
| U        |                  |    |   |          |                  |
| nbundled |                  |    |   |          |                  |
| Network  |                  |    |   |          |                  |
| Elements |                  |    |   |          |                  |
| such as  |                  |    |   |          |                  |
| loops or |                  |    |   |          |                  |
| number   |                  |    |   |          |                  |
| por      |                  |    |   |          |                  |
| tability |                  |    |   |          |                  |
| orders.  |                  |    |   |          |                  |
+----------+------------------+----+---+----------+------------------+
| **Per    |                  |    |   |          |                  |
| formance |                  |    |   |          |                  |
| Sta      |                  |    |   |          |                  |
| ndard:** |                  |    |   |          |                  |
+----------+------------------+----+---+----------+------------------+
| Parity   |                  |    |   |          |                  |
| with BA  |                  |    |   |          |                  |
| Retail.  |                  |    |   |          |                  |
|          |                  |    |   |          |                  |
| See      |                  |    |   |          |                  |
| Interval |                  |    |   |          |                  |
| Guide    |                  |    |   |          |                  |
| for      |                  |    |   |          |                  |
| specific |                  |    |   |          |                  |
| products |                  |    |   |          |                  |
| and      |                  |    |   |          |                  |
| s        |                  |    |   |          |                  |
| ervices. |                  |    |   |          |                  |
+----------+------------------+----+---+----------+------------------+
| **Report |                  |    |   |          |                  |
| Dime     |                  |    |   |          |                  |
| nsions** |                  |    |   |          |                  |
+----------+------------------+----+---+----------+------------------+
| Company: |                  |    | G |          |                  |
|          |                  |    | e |          |                  |
| · BA     |                  |    | o |          |                  |
| Retail   |                  |    | g |          |                  |
|          |                  |    | r |          |                  |
| · CLEC   |                  |    | a |          |                  |
| A        |                  |    | p |          |                  |
| ggregate |                  |    | h |          |                  |
|          |                  |    | y |          |                  |
| > · CLEC |                  |    | : |          |                  |
| >        |                  |    |   |          |                  |
| Specific |                  |    | · |          |                  |
|          |                  |    | S |          |                  |
|          |                  |    | t |          |                  |
|          |                  |    | a |          |                  |
|          |                  |    | t |          |                  |
|          |                  |    | e |          |                  |
+----------+------------------+----+---+----------+------------------+
| Products | *Retail:*        | *  |   |          | *UNE:*           |
|          |                  | Re |   |          |                  |
| (For all | · POTS - Total   | sa |   |          | · POTS --        |
|          |                  | le |   |          | Platform & Other |
| PR-3)    |                  | :* |   |          | (UNE Switch &    |
|          |                  |    |   |          | INP)             |
|          |                  | ·  |   |          |                  |
|          |                  | PO |   |          |                  |
|          |                  | TS |   |          |                  |
|          |                  |  - |   |          |                  |
|          |                  | T  |   |          |                  |
|          |                  | ot |   |          |                  |
|          |                  | al |   |          |                  |
+----------+------------------+----+---+----------+------------------+
| **Sub-M  |                  |    |   |          |                  |
| etrics** |                  |    |   |          |                  |
+----------+------------------+----+---+----------+------------------+
| **P      | **% Completed in |    |   |          |                  |
| R-3-08** | 5 Days (1-5      |    |   |          |                  |
|          | Lines -- No      |    |   |          |                  |
|          | Dispatch)**      |    |   |          |                  |
+----------+------------------+----+---+----------+------------------+
| **Calcu  | **Numerator**    |    |   | **Denom  |                  |
| lation** |                  |    |   | inator** |                  |
+----------+------------------+----+---+----------+------------------+
|          | Count of POTS    |    |   | Count of |                  |
|          | orders with 1 to |    |   | Dispatch |                  |
|          | 5 lines where    |    |   | POTS     |                  |
|          | completion date  |    |   | orders   |                  |
|          | less application |    |   | with 1   |                  |
|          | date is 5 or     |    |   | to 5     |                  |
|          | fewer days.      |    |   | lines.   |                  |
+----------+------------------+----+---+----------+------------------+
| **P      | **% Completed in |    |   |          |                  |
| R-3-09** | 5 Days (1-5      |    |   |          |                  |
|          | Lines --         |    |   |          |                  |
|          | Dispatch)**      |    |   |          |                  |
+----------+------------------+----+---+----------+------------------+
| **Calcu  | **Numerator**    |    |   | **Denom  |                  |
| lation** |                  |    |   | inator** |                  |
+----------+------------------+----+---+----------+------------------+
|          | Count of POTS    |    |   | Count of |                  |
|          | orders with 1 to |    |   | Dispatch |                  |
|          | 5 lines where    |    |   | POTS     |                  |
|          | completion date  |    |   | orders   |                  |
|          | less application |    |   | with 1   |                  |
|          | date is 5 or     |    |   | to 5     |                  |
|          | fewer days.      |    |   | lines.   |                  |
+----------+------------------+----+---+----------+------------------+

+--------------------------------+-------------------------------------+
| **Function:**                  |                                     |
+--------------------------------+-------------------------------------+
| ##                             |                                     |
| ##### PR-4 Missed Appointments |                                     |
+--------------------------------+-------------------------------------+
| **Definition:**                |                                     |
+--------------------------------+-------------------------------------+
| The Percent of Orders          |                                     |
| completed after the commitment |                                     |
| date.                          |                                     |
|                                |                                     |
| [LNP:]{.underline} The percent |                                     |
| of orders completed on Time    |                                     |
| (not early)                    |                                     |
|                                |                                     |
| [Trunks:]{.underline} Includes |                                     |
| reciprocal trunks from BA to   |                                     |
| CLEC. The percentage of        |                                     |
| [trunks]{.underline} completed |                                     |
| for which there was a missed   |                                     |
| appointment.                   |                                     |
+--------------------------------+-------------------------------------+
| **Exclusions:**                |                                     |
+--------------------------------+-------------------------------------+
| • BA Test Orders               |                                     |
|                                |                                     |
| • Disconnect Orders            |                                     |
|                                |                                     |
| • Bell Atlantic Administrative |                                     |
| orders [^14]                   |                                     |
|                                |                                     |
| • Additional Segments [^15] on |                                     |
| orders (parts of a whole order |                                     |
| are included in the whole)     |                                     |
|                                |                                     |
| • Orders that are not          |                                     |
| complete. (Orders are included |                                     |
| in the month that they are     |                                     |
| complete)                      |                                     |
|                                |                                     |
| • Suspend for non-payment and  |                                     |
| associated restore orders.     |                                     |
|                                |                                     |
| • For Delay Days: for orders   |                                     |
| with both a BA miss and a      |                                     |
| customer/CLEC miss, delay days |                                     |
| attributable to the            |                                     |
| customer/CLEC are excluded.    |                                     |
+--------------------------------+-------------------------------------+
| **Performance Standard:**      |                                     |
+--------------------------------+-------------------------------------+
| Parity with BA Retail          |                                     |
|                                |                                     |
| Retail Comparison for IOF and  |                                     |
| EEL is total Retail Specials   |                                     |
|                                |                                     |
| LNP: 95% on Time               |                                     |
|                                |                                     |
| Retail Comparison for 2 Wire   |                                     |
| DSL and 2 Wire Digital is POTS |                                     |
| Second Lines                   |                                     |
+--------------------------------+-------------------------------------+
| **Report Dimensions**          |                                     |
+--------------------------------+-------------------------------------+
| Company:                       | Geography:                          |
|                                |                                     |
| · BA Retail                    | · State                             |
|                                |                                     |
| · CLEC Aggregate               |                                     |
|                                |                                     |
| > · CLEC Specific              |                                     |
+--------------------------------+-------------------------------------+

+----------+--------------+---+-----------+--------+---+-------------+
| **Sub    |              |   |           |        |   |             |
| -Metrics |              |   |           |        |   |             |
| -- PR-4  |              |   |           |        |   |             |
| Missed   |              |   |           |        |   |             |
| Appoin   |              |   |           |        |   |             |
| tments** |              |   |           |        |   |             |
+----------+--------------+---+-----------+--------+---+-------------+
| **P      | **% Missed   |   |           |        |   |             |
| R-4-01** | Appointment  |   |           |        |   |             |
|          | -- Bell      |   |           |        |   |             |
|          | Atlantic --  |   |           |        |   |             |
|          | Total**      |   |           |        |   |             |
+----------+--------------+---+-----------+--------+---+-------------+
| Des      | The Percent  |   |           |        |   |             |
| cription | of Orders    |   |           |        |   |             |
|          | completed    |   |           |        |   |             |
|          | after the    |   |           |        |   |             |
|          | commitment   |   |           |        |   |             |
|          | date due to  |   |           |        |   |             |
|          | Bell         |   |           |        |   |             |
|          | Atlantic     |   |           |        |   |             |
|          | reasons.     |   |           |        |   |             |
+----------+--------------+---+-----------+--------+---+-------------+
| **Pr     | #####        | R |           | UNE:   |   | Trunks:     |
| oducts** | #### Retail: | e |           |        |   |             |
|          |              | s |           | · EEL  |   | · CLEC      |
|          | · Specials   | a |           |        |   | Trunks      |
|          |              | l |           | · IOF  |   |             |
|          | · IXC FGD    | e |           |        |   |             |
|          | Trunks       | : |           | ·      |   |             |
|          |              |   |           | Sp     |   |             |
|          |              | · |           | ecials |   |             |
|          |              | S |           |        |   |             |
|          |              | p |           |        |   |             |
|          |              | e |           |        |   |             |
|          |              | c |           |        |   |             |
|          |              | i |           |        |   |             |
|          |              | a |           |        |   |             |
|          |              | l |           |        |   |             |
|          |              | s |           |        |   |             |
+----------+--------------+---+-----------+--------+---+-------------+
| **Calcu  | *            |   |           | **D    |   |             |
| lation** | *Numerator** |   |           | enomin |   |             |
|          |              |   |           | ator** |   |             |
+----------+--------------+---+-----------+--------+---+-------------+
|          | Count of     |   |           | ###    |   |             |
|          | Orders where |   |           | ### Co |   |             |
|          | the Order    |   |           | unt of |   |             |
|          | completion   |   |           |  Order |   |             |
|          | date is      |   |           | s Comp |   |             |
|          | greater than |   |           | leted  |   |             |
|          | the order    |   |           | for pr |   |             |
|          | due date due |   |           | oduct  |   |             |
|          | to Company   |   |           | group. |   |             |
|          | Reasons      |   |           |        |   |             |
|          | (CISR_MAC    |   |           |        |   |             |
|          | like 'C\*')  |   |           |        |   |             |
|          | for product  |   |           |        |   |             |
|          | group        |   |           |        |   |             |
+----------+--------------+---+-----------+--------+---+-------------+
| **P      | **Average    |   |           |        |   |             |
| R-4-02** | Delay Days   |   |           |        |   |             |
|          | -- Total**   |   |           |        |   |             |
+----------+--------------+---+-----------+--------+---+-------------+
| Des      | For orders   |   |           |        |   |             |
| cription | missed due   |   |           |        |   |             |
|          | to Bell      |   |           |        |   |             |
|          | Atlantic     |   |           |        |   |             |
|          | reasons, the |   |           |        |   |             |
|          | average      |   |           |        |   |             |
|          | number of    |   |           |        |   |             |
|          | days between |   |           |        |   |             |
|          | committed    |   |           |        |   |             |
|          | due date and |   |           |        |   |             |
|          | actual work  |   |           |        |   |             |
|          | completion   |   |           |        |   |             |
|          | date,        |   |           |        |   |             |
|          | attributable |   |           |        |   |             |
|          | to BA.       |   |           |        |   |             |
+----------+--------------+---+-----------+--------+---+-------------+
| **Pr     | #####        | R |           | UNE:   |   | Trunks:     |
| oducts** | #### Retail: | e |           |        |   |             |
|          |              | s |           | · POTS |   | · CLEC      |
|          | · POTS       | a |           |        |   | Trunks      |
|          |              | l |           | · 2    |   |             |
|          | · 2 Wire     | e |           | Wire   |   |             |
|          | Digital      | : |           | D      |   |             |
|          |              |   |           | igital |   |             |
|          | · 2 Wire     | · |           |        |   |             |
|          | xDSL         | P |           | · 2    |   |             |
|          |              | O |           | Wire   |   |             |
|          | · Specials   | T |           | xDSL   |   |             |
|          |              | S |           |        |   |             |
|          | · IXC FGD    |   |           | ·      |   |             |
|          | Trunks       | · |           | Sp     |   |             |
|          |              | 2 |           | ecials |   |             |
|          |              | W |           |        |   |             |
|          |              | i |           | · EEL  |   |             |
|          |              | r |           |        |   |             |
|          |              | e |           | · IOF  |   |             |
|          |              | D |           |        |   |             |
|          |              | i |           |        |   |             |
|          |              | g |           |        |   |             |
|          |              | i |           |        |   |             |
|          |              | t |           |        |   |             |
|          |              | a |           |        |   |             |
|          |              | l |           |        |   |             |
|          |              |   |           |        |   |             |
|          |              | · |           |        |   |             |
|          |              | 2 |           |        |   |             |
|          |              | W |           |        |   |             |
|          |              | i |           |        |   |             |
|          |              | r |           |        |   |             |
|          |              | e |           |        |   |             |
|          |              | x |           |        |   |             |
|          |              | D |           |        |   |             |
|          |              | S |           |        |   |             |
|          |              | L |           |        |   |             |
|          |              |   |           |        |   |             |
|          |              | · |           |        |   |             |
|          |              | S |           |        |   |             |
|          |              | p |           |        |   |             |
|          |              | e |           |        |   |             |
|          |              | c |           |        |   |             |
|          |              | i |           |        |   |             |
|          |              | a |           |        |   |             |
|          |              | l |           |        |   |             |
|          |              | s |           |        |   |             |
+----------+--------------+---+-----------+--------+---+-------------+
| **Calcu  | *            |   |           | **D    |   |             |
| lation** | *Numerator** |   |           | enomin |   |             |
|          |              |   |           | ator** |   |             |
+----------+--------------+---+-----------+--------+---+-------------+
|          | Sum of the   |   |           | Count  |   |             |
|          | completion   |   |           | of     |   |             |
|          | date less    |   |           | orders |   |             |
|          | due date for |   |           | missed |   |             |
|          | orders       |   |           | for    |   |             |
|          | missed due   |   |           | c      |   |             |
|          | to company   |   |           | ompany |   |             |
|          | reasons by   |   |           | re     |   |             |
|          | product      |   |           | asons, |   |             |
|          | group.       |   |           | by     |   |             |
|          |              |   |           | p      |   |             |
|          |              |   |           | roduct |   |             |
|          |              |   |           | group. |   |             |
+----------+--------------+---+-----------+--------+---+-------------+
| **P      | **% Missed   |   |           |        |   |             |
| R-4-04** | Appointment  |   |           |        |   |             |
|          | -- Bell      |   |           |        |   |             |
|          | Atlantic --  |   |           |        |   |             |
|          | Dispatch**   |   |           |        |   |             |
+----------+--------------+---+-----------+--------+---+-------------+
| Des      | The Percent  |   |           |        |   |             |
| cription | of           |   |           |        |   |             |
|          | Dispatched   |   |           |        |   |             |
|          | Orders       |   |           |        |   |             |
|          | completed    |   |           |        |   |             |
|          | after the    |   |           |        |   |             |
|          | commitment   |   |           |        |   |             |
|          | date, due to |   |           |        |   |             |
|          | Bell         |   |           |        |   |             |
|          | Atlantic     |   |           |        |   |             |
|          | reasons.     |   |           |        |   |             |
+----------+--------------+---+-----------+--------+---+-------------+
| **Pr     | #####        |   | Resale:   |        | U |             |
| oducts** | #### Retail: |   |           |        | N |             |
|          |              |   | · POTS    |        | E |             |
|          | · POTS       |   |           |        | : |             |
|          |              |   | · 2 Wire  |        |   |             |
|          | · 2 Wire     |   | Digital   |        | · |             |
|          | Digital      |   |           |        | P |             |
|          |              |   | · 2 Wire  |        | l |             |
|          | · 2 Wire     |   | xDSL      |        | a |             |
|          | xDSL         |   |           |        | t |             |
|          |              |   |           |        | f |             |
|          |              |   |           |        | o |             |
|          |              |   |           |        | r |             |
|          |              |   |           |        | m |             |
|          |              |   |           |        |   |             |
|          |              |   |           |        | · |             |
|          |              |   |           |        | L |             |
|          |              |   |           |        | o |             |
|          |              |   |           |        | o |             |
|          |              |   |           |        | p |             |
|          |              |   |           |        | - |             |
|          |              |   |           |        | - |             |
|          |              |   |           |        | N |             |
|          |              |   |           |        | e |             |
|          |              |   |           |        | w |             |
+----------+--------------+---+-----------+--------+---+-------------+
| **Calcu  | *            |   |           | **D    |   |             |
| lation** | *Numerator** |   |           | enomin |   |             |
|          |              |   |           | ator** |   |             |
+----------+--------------+---+-----------+--------+---+-------------+
|          | Count of     |   |           | ##     |   |             |
|          | Dispatched   |   |           | #### C |   |             |
|          | Orders where |   |           | ount o |   |             |
|          | the Order    |   |           | f Disp |   |             |
|          | completion   |   |           | atched |   |             |
|          | date is      |   |           |  Order |   |             |
|          | greater than |   |           | s Comp |   |             |
|          | the order    |   |           | leted  |   |             |
|          | due date due |   |           | for pr |   |             |
|          | to Company   |   |           | oduct  |   |             |
|          | Reasons      |   |           | group. |   |             |
|          | (CISR_MAC    |   |           |        |   |             |
|          | like 'C\*')  |   |           |        |   |             |
|          | for product  |   |           |        |   |             |
|          | group.       |   |           |        |   |             |
+----------+--------------+---+-----------+--------+---+-------------+

+----------+------------------+-----------+--------+------------------+
| **Sub    |                  |           |        |                  |
| -Metrics |                  |           |        |                  |
| PR-4     |                  |           |        |                  |
| Missed   |                  |           |        |                  |
| Appo     |                  |           |        |                  |
| intments |                  |           |        |                  |
| (cont    |                  |           |        |                  |
| inued)** |                  |           |        |                  |
+----------+------------------+-----------+--------+------------------+
| **P      | **% Missed       |           |        |                  |
| R-4-05** | Appointment --   |           |        |                  |
|          | Bell Atlantic -- |           |        |                  |
|          | No Dispatch**    |           |        |                  |
+----------+------------------+-----------+--------+------------------+
| Des      | The Percent of   |           |        |                  |
| cription | No-Dispatch      |           |        |                  |
|          | Orders completed |           |        |                  |
|          | after the        |           |        |                  |
|          | commitment date, |           |        |                  |
|          | due to Bell      |           |        |                  |
|          | Atlantic         |           |        |                  |
|          | reasons.         |           |        |                  |
+----------+------------------+-----------+--------+------------------+
| **Pr     | #                | Resale:   |        | UNE:             |
| oducts** | ######## Retail: |           |        |                  |
|          |                  | · POTS    |        | · Platform       |
|          | · POTS           |           |        |                  |
|          |                  | · 2 Wire  |        |                  |
|          | · 2 Wire Digital | Digital   |        |                  |
|          |                  |           |        |                  |
|          | · 2 Wire xDSL    | · 2 Wire  |        |                  |
|          |                  | xDSL      |        |                  |
+----------+------------------+-----------+--------+------------------+
| **Calcu  | **Numerator**    |           | **D    |                  |
| lation** |                  |           | enomin |                  |
|          |                  |           | ator** |                  |
+----------+------------------+-----------+--------+------------------+
|          | Count of No      |           | ###    |                  |
|          | Dispatch Orders  |           | ### Co |                  |
|          | where the Order  |           | unt of |                  |
|          | completion date  |           |  No Di |                  |
|          | is greater than  |           | spatch |                  |
|          | the order due    |           |  Order |                  |
|          | date due to      |           | s Comp |                  |
|          | Company Reasons  |           | leted  |                  |
|          | (CISR_MAC like   |           | for pr |                  |
|          | 'C\*') for       |           | oduct  |                  |
|          | product group.   |           | group. |                  |
+----------+------------------+-----------+--------+------------------+
| **P      | **% On Time      |           |        |                  |
| R-4-07** | Performance --   |           |        |                  |
|          | LNP Only**       |           |        |                  |
+----------+------------------+-----------+--------+------------------+
| Des      | \% of all LNP    |           |        |                  |
| cription | PONs (including  |           |        |                  |
|          | the associated   |           |        |                  |
|          | retail           |           |        |                  |
|          | disconnect       |           |        |                  |
|          | orders) where    |           |        |                  |
|          | trigger is in    |           |        |                  |
|          | place before the |           |        |                  |
|          | frame due date   |           |        |                  |
|          | and disconnect   |           |        |                  |
|          | is completed     |           |        |                  |
|          | after, but on    |           |        |                  |
|          | the due date For |           |        |                  |
|          | LNP only orders, |           |        |                  |
|          | the percent of   |           |        |                  |
|          | LNP (retail      |           |        |                  |
|          | disconnect)      |           |        |                  |
|          | orders completed |           |        |                  |
|          | in translation   |           |        |                  |
|          | on or after date |           |        |                  |
|          | and time on      |           |        |                  |
|          | order. Reported  |           |        |                  |
|          | in Aggregate.    |           |        |                  |
|          | Orders           |           |        |                  |
|          | disconnected     |           |        |                  |
|          | early are        |           |        |                  |
|          | considered not   |           |        |                  |
|          | met.             |           |        |                  |
+----------+------------------+-----------+--------+------------------+
| **Pr     | UNE:             |           |        |                  |
| oducts** |                  |           |        |                  |
|          | · LNP            |           |        |                  |
+----------+------------------+-----------+--------+------------------+
| **Calcu  | **Numerator**    |           | **D    |                  |
| lation** |                  |           | enomin |                  |
|          |                  |           | ator** |                  |
+----------+------------------+-----------+--------+------------------+
|          | Count of LNP     |           | Count  |                  |
|          | orders, where    |           | of LNP |                  |
|          | port trigger is  |           | orders |                  |
|          | completed before |           | comp   |                  |
|          | frame due time   |           | leted. |                  |
|          | (as scheduled on |           | (      |                  |
|          | order) and       |           | Manual |                  |
|          | retail           |           | count) |                  |
|          | disconnect is    |           |        |                  |
|          | completed on or  |           |        |                  |
|          | after committed  |           |        |                  |
|          | time frame.      |           |        |                  |
|          | (manual count)   |           |        |                  |
+----------+------------------+-----------+--------+------------------+
| **P      | **% Completed On |           |        |                  |
| R-4-10** | Time -- Complex  |           |        |                  |
|          | (DD-2 Test &     |           |        |                  |
|          | Serial Number)** |           |        |                  |
+----------+------------------+-----------+--------+------------------+
| Des      | \% of complex (2 |           |        |                  |
| cription | wire digital or  |           |        |                  |
|          | 2 wire x DSL     |           |        |                  |
|          | services)        |           |        |                  |
|          | completed on     |           |        |                  |
|          | time with a      |           |        |                  |
|          | serial number    |           |        |                  |
|          | (index number)   |           |        |                  |
|          | provided by      |           |        |                  |
|          | CLEC. CLEC did   |           |        |                  |
|          | perform test at  |           |        |                  |
|          | due date --2.    |           |        |                  |
+----------+------------------+-----------+--------+------------------+
| **Pr     | Retail           |           | UNE:   |                  |
| oducts** |                  |           |        |                  |
|          | • POTS --        |           | • 2    |                  |
|          | Residential      |           | Wire   |                  |
|          | Second Line      |           | D      |                  |
|          |                  |           | igital |                  |
|          |                  |           | Svcs.  |                  |
|          |                  |           |        |                  |
|          |                  |           | • 2    |                  |
|          |                  |           | Wire   |                  |
|          |                  |           | xDSL   |                  |
|          |                  |           | Svcs.  |                  |
+----------+------------------+-----------+--------+------------------+
| **Calcu  | **Numerator**    |           | **D    |                  |
| lation** |                  |           | enomin |                  |
|          |                  |           | ator** |                  |
+----------+------------------+-----------+--------+------------------+
|          | Count of all     |           | Count  |                  |
|          | orders completed |           | of all |                  |
|          | on or before the |           | orders |                  |
|          | due date with    |           | com    |                  |
|          | CLEC acceptance  |           | pleted |                  |
|          | via serial       |           | where  |                  |
|          | number (and DD-2 |           | the    |                  |
|          | test)            |           | CLEC   |                  |
|          |                  |           | pr     |                  |
|          |                  |           | ovided |                  |
|          |                  |           | an 800 |                  |
|          |                  |           | number |                  |
|          |                  |           | and    |                  |
|          |                  |           | due    |                  |
|          |                  |           | date   |                  |
|          |                  |           | --2    |                  |
|          |                  |           | test   |                  |
|          |                  |           | r      |                  |
|          |                  |           | esults |                  |
+----------+------------------+-----------+--------+------------------+

+----------+--------------+-----+--------+-------------+-------------+
| **Fun    |              |     |        |             |             |
| ction:** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| ###      |              |     |        |             |             |
| #### PR- |              |     |        |             |             |
| 5 Facili |              |     |        |             |             |
| ty Misse |              |     |        |             |             |
| d Orders |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Defin  |              |     |        |             |             |
| ition:** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| [%       |              |     |        |             |             |
| Facility |              |     |        |             |             |
| Mi       |              |     |        |             |             |
| ss:]{.un |              |     |        |             |             |
| derline} |              |     |        |             |             |
| The      |              |     |        |             |             |
| Percent  |              |     |        |             |             |
| of       |              |     |        |             |             |
| Orders   |              |     |        |             |             |
| c        |              |     |        |             |             |
| ompleted |              |     |        |             |             |
| after    |              |     |        |             |             |
| the      |              |     |        |             |             |
| co       |              |     |        |             |             |
| mmitment |              |     |        |             |             |
| date,    |              |     |        |             |             |
| where    |              |     |        |             |             |
| the      |              |     |        |             |             |
| cause of |              |     |        |             |             |
| the      |              |     |        |             |             |
| delay is |              |     |        |             |             |
| lack of  |              |     |        |             |             |
| fac      |              |     |        |             |             |
| ilities. |              |     |        |             |             |
|          |              |     |        |             |             |
| [%       |              |     |        |             |             |
| Facility |              |     |        |             |             |
| Orders   |              |     |        |             |             |
| \> 30    |              |     |        |             |             |
| Da       |              |     |        |             |             |
| ys]{.und |              |     |        |             |             |
| erline}: |              |     |        |             |             |
| The      |              |     |        |             |             |
| percent  |              |     |        |             |             |
| of       |              |     |        |             |             |
| orders   |              |     |        |             |             |
| missed   |              |     |        |             |             |
| for lack |              |     |        |             |             |
| of       |              |     |        |             |             |
| fa       |              |     |        |             |             |
| cilities |              |     |        |             |             |
| where    |              |     |        |             |             |
| the      |              |     |        |             |             |
| co       |              |     |        |             |             |
| mpletion |              |     |        |             |             |
| date     |              |     |        |             |             |
| minus    |              |     |        |             |             |
| the      |              |     |        |             |             |
| app      |              |     |        |             |             |
| ointment |              |     |        |             |             |
| date is  |              |     |        |             |             |
| greater  |              |     |        |             |             |
| than 30  |              |     |        |             |             |
| calendar |              |     |        |             |             |
| days.    |              |     |        |             |             |
|          |              |     |        |             |             |
| Trunks:  |              |     |        |             |             |
| The      |              |     |        |             |             |
| pe       |              |     |        |             |             |
| rcentage |              |     |        |             |             |
| of       |              |     |        |             |             |
| [tru     |              |     |        |             |             |
| nks]{.un |              |     |        |             |             |
| derline} |              |     |        |             |             |
| c        |              |     |        |             |             |
| ompleted |              |     |        |             |             |
| after    |              |     |        |             |             |
| the      |              |     |        |             |             |
| co       |              |     |        |             |             |
| mmitment |              |     |        |             |             |
| date,    |              |     |        |             |             |
| where    |              |     |        |             |             |
| the      |              |     |        |             |             |
| cause of |              |     |        |             |             |
| the      |              |     |        |             |             |
| delay is |              |     |        |             |             |
| lack of  |              |     |        |             |             |
| fac      |              |     |        |             |             |
| ilities. |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Exclu  |              |     |        |             |             |
| sions:** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| · BA     |              |     |        |             |             |
| Test     |              |     |        |             |             |
| Orders   |              |     |        |             |             |
|          |              |     |        |             |             |
| ·        |              |     |        |             |             |
| Di       |              |     |        |             |             |
| sconnect |              |     |        |             |             |
| Orders   |              |     |        |             |             |
|          |              |     |        |             |             |
| · Bell   |              |     |        |             |             |
| Atlantic |              |     |        |             |             |
| Admini   |              |     |        |             |             |
| strative |              |     |        |             |             |
| orders   |              |     |        |             |             |
| [^16]    |              |     |        |             |             |
|          |              |     |        |             |             |
| ·        |              |     |        |             |             |
| Ad       |              |     |        |             |             |
| ditional |              |     |        |             |             |
| Segments |              |     |        |             |             |
| on       |              |     |        |             |             |
| orders   |              |     |        |             |             |
| (parts   |              |     |        |             |             |
| of a     |              |     |        |             |             |
| whole    |              |     |        |             |             |
| order    |              |     |        |             |             |
| are      |              |     |        |             |             |
| included |              |     |        |             |             |
| in the   |              |     |        |             |             |
| whole)   |              |     |        |             |             |
|          |              |     |        |             |             |
| · Orders |              |     |        |             |             |
| that are |              |     |        |             |             |
| not      |              |     |        |             |             |
| c        |              |     |        |             |             |
| omplete. |              |     |        |             |             |
| (Orders  |              |     |        |             |             |
| are      |              |     |        |             |             |
| included |              |     |        |             |             |
| in the   |              |     |        |             |             |
| month    |              |     |        |             |             |
| that     |              |     |        |             |             |
| they are |              |     |        |             |             |
| c        |              |     |        |             |             |
| omplete) |              |     |        |             |             |
|          |              |     |        |             |             |
| ·        |              |     |        |             |             |
| Suspend  |              |     |        |             |             |
| for      |              |     |        |             |             |
| non      |              |     |        |             |             |
| -payment |              |     |        |             |             |
| and      |              |     |        |             |             |
| as       |              |     |        |             |             |
| sociated |              |     |        |             |             |
| restore  |              |     |        |             |             |
| orders.  |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Per    |              |     |        |             |             |
| formance |              |     |        |             |             |
| Sta      |              |     |        |             |             |
| ndard:** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| Parity   |              |     |        |             |             |
| with BA  |              |     |        |             |             |
| Retail.  |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Report |              |     |        |             |             |
| Dime     |              |     |        |             |             |
| nsions** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| Company: |              |     | Geog   |             |             |
|          |              |     | raphy: |             |             |
| · BA     |              |     |        |             |             |
| Retail   |              |     | ·      |             |             |
|          |              |     | State  |             |             |
| · CLEC   |              |     |        |             |             |
| A        |              |     |        |             |             |
| ggregate |              |     |        |             |             |
|          |              |     |        |             |             |
| > · CLEC |              |     |        |             |             |
| >        |              |     |        |             |             |
| Specific |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Sub-M  |              |     |        |             |             |
| etrics** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **P      | **% Orders   |     |        |             |             |
| R-5-03** | Held for     |     |        |             |             |
|          | Facilities   |     |        |             |             |
|          | \> 60 Days** |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| Des      | The Percent  |     |        |             |             |
| cription | of Orders    |     |        |             |             |
|          | completed    |     |        |             |             |
|          | more than 60 |     |        |             |             |
|          | days after   |     |        |             |             |
|          | the          |     |        |             |             |
|          | commitment   |     |        |             |             |
|          | date, due to |     |        |             |             |
|          | lack of Bell |     |        |             |             |
|          | Atlantic     |     |        |             |             |
|          | facilities.  |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Pr     | #####        | R   |        | UNE:        | Trunks:     |
| oducts** | #### Retail: | esa |        |             |             |
|          |              | le: |        | · Loop      | · CLEC      |
|          | · POTS       |     |        |             | Trunks      |
|          |              | ·   |        | · Platform  |             |
|          | · Specials   | P   |        |             |             |
|          |              | OTS |        | · 2 Wire    |             |
|          | · 2 Wire     |     |        | Digital     |             |
|          | Digital      | · 2 |        |             |             |
|          |              | W   |        | · 2 Wire    |             |
|          | · 2 Wire     | ire |        | xDSL        |             |
|          | xDSL         | D   |        |             |             |
|          |              | igi |        | · Specials  |             |
|          | · IXC FGD    | tal |        |             |             |
|          | Trunks       |     |        |             |             |
|          |              | · 2 |        |             |             |
|          |              | W   |        |             |             |
|          |              | ire |        |             |             |
|          |              | x   |        |             |             |
|          |              | DSL |        |             |             |
|          |              |     |        |             |             |
|          |              | ·   |        |             |             |
|          |              | Sp  |        |             |             |
|          |              | eci |        |             |             |
|          |              | als |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Calcu  | *            |     |        | **De        |             |
| lation** | *Numerator** |     |        | nominator** |             |
+----------+--------------+-----+--------+-------------+-------------+
|          | Count of     |     |        | ######      |             |
|          | Orders where |     |        | Count of Or |             |
|          | the          |     |        | ders Comple |             |
|          | completion   |     |        | ted for pro |             |
|          | date less    |     |        | duct group. |             |
|          | due date is  |     |        |             |             |
|          | 60 or more   |     |        |             |             |
|          | days for     |     |        |             |             |
|          | Company      |     |        |             |             |
|          | Facility     |     |        |             |             |
|          | Reasons      |     |        |             |             |
|          | (CISR_MAC    |     |        |             |             |
|          | 'CF') for    |     |        |             |             |
|          | product      |     |        |             |             |
|          | group        |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+

+----------+--------------+---+---+--------+---------+---+-------------+
| **Fun    |              |   |   |        |         |   |             |
| ction:** |              |   |   |        |         |   |             |
+----------+--------------+---+---+--------+---------+---+-------------+
| #        |              |   |   |        |         |   |             |
| ###### P |              |   |   |        |         |   |             |
| R-6 Inst |              |   |   |        |         |   |             |
| allation |              |   |   |        |         |   |             |
|  Quality |              |   |   |        |         |   |             |
+----------+--------------+---+---+--------+---------+---+-------------+
| **Defin  |              |   |   |        |         |   |             |
| ition:** |              |   |   |        |         |   |             |
+----------+--------------+---+---+--------+---------+---+-------------+
| The      |              |   |   |        |         |   |             |
| percent  |              |   |   |        |         |   |             |
| of       |              |   |   |        |         |   |             |
| lines    |              |   |   |        |         |   |             |
| /circuit |              |   |   |        |         |   |             |
| s/trunks |              |   |   |        |         |   |             |
| i        |              |   |   |        |         |   |             |
| nstalled |              |   |   |        |         |   |             |
| where a  |              |   |   |        |         |   |             |
| trouble  |              |   |   |        |         |   |             |
| was      |              |   |   |        |         |   |             |
| reported |              |   |   |        |         |   |             |
| and      |              |   |   |        |         |   |             |
| found in |              |   |   |        |         |   |             |
| the      |              |   |   |        |         |   |             |
| network  |              |   |   |        |         |   |             |
| within   |              |   |   |        |         |   |             |
| 30 days  |              |   |   |        |         |   |             |
| (and     |              |   |   |        |         |   |             |
| within 7 |              |   |   |        |         |   |             |
| days for |              |   |   |        |         |   |             |
| POTS     |              |   |   |        |         |   |             |
| s        |              |   |   |        |         |   |             |
| ervices) |              |   |   |        |         |   |             |
| of order |              |   |   |        |         |   |             |
| com      |              |   |   |        |         |   |             |
| pletion. |              |   |   |        |         |   |             |
| Includes |              |   |   |        |         |   |             |
| dis      |              |   |   |        |         |   |             |
| position |              |   |   |        |         |   |             |
| codes 3  |              |   |   |        |         |   |             |
| (Drop    |              |   |   |        |         |   |             |
| Wire), 4 |              |   |   |        |         |   |             |
| (Cable)  |              |   |   |        |         |   |             |
| and      |              |   |   |        |         |   |             |
| 5        |              |   |   |        |         |   |             |
| (Central |              |   |   |        |         |   |             |
| Office). |              |   |   |        |         |   |             |
| Dis      |              |   |   |        |         |   |             |
| position |              |   |   |        |         |   |             |
| Code 5   |              |   |   |        |         |   |             |
| includes |              |   |   |        |         |   |             |
| tra      |              |   |   |        |         |   |             |
| nslation |              |   |   |        |         |   |             |
| troubles |              |   |   |        |         |   |             |
| closed   |              |   |   |        |         |   |             |
| via      |              |   |   |        |         |   |             |
| STARMEM  |              |   |   |        |         |   |             |
| autom    |              |   |   |        |         |   |             |
| atically |              |   |   |        |         |   |             |
| by CLEC. |              |   |   |        |         |   |             |
+----------+--------------+---+---+--------+---------+---+-------------+
| **Exclu  |              |   |   |        |         |   |             |
| sions:** |              |   |   |        |         |   |             |
+----------+--------------+---+---+--------+---------+---+-------------+
| ·        |              |   |   |        |         |   |             |
| Su       |              |   |   |        |         |   |             |
| bsequent |              |   |   |        |         |   |             |
| reports  |              |   |   |        |         |   |             |
| (ad      |              |   |   |        |         |   |             |
| ditional |              |   |   |        |         |   |             |
| customer |              |   |   |        |         |   |             |
| calls    |              |   |   |        |         |   |             |
| while    |              |   |   |        |         |   |             |
| the      |              |   |   |        |         |   |             |
| trouble  |              |   |   |        |         |   |             |
| is       |              |   |   |        |         |   |             |
| pending) |              |   |   |        |         |   |             |
|          |              |   |   |        |         |   |             |
| ·        |              |   |   |        |         |   |             |
| Troubles |              |   |   |        |         |   |             |
| closed   |              |   |   |        |         |   |             |
| due to   |              |   |   |        |         |   |             |
| customer |              |   |   |        |         |   |             |
| action.  |              |   |   |        |         |   |             |
|          |              |   |   |        |         |   |             |
| ·        |              |   |   |        |         |   |             |
| Troubles |              |   |   |        |         |   |             |
| reported |              |   |   |        |         |   |             |
| by Bell  |              |   |   |        |         |   |             |
| Atlantic |              |   |   |        |         |   |             |
| e        |              |   |   |        |         |   |             |
| mployees |              |   |   |        |         |   |             |
| in the   |              |   |   |        |         |   |             |
| course   |              |   |   |        |         |   |             |
| of       |              |   |   |        |         |   |             |
| pe       |              |   |   |        |         |   |             |
| rforming |              |   |   |        |         |   |             |
| prev     |              |   |   |        |         |   |             |
| entative |              |   |   |        |         |   |             |
| main     |              |   |   |        |         |   |             |
| tenance, |              |   |   |        |         |   |             |
| where no |              |   |   |        |         |   |             |
| customer |              |   |   |        |         |   |             |
| has      |              |   |   |        |         |   |             |
| reported |              |   |   |        |         |   |             |
| a        |              |   |   |        |         |   |             |
| trouble. |              |   |   |        |         |   |             |
+----------+--------------+---+---+--------+---------+---+-------------+
| **Fo     |              |   |   |        |         |   |             |
| rmula:** |              |   |   |        |         |   |             |
+----------+--------------+---+---+--------+---------+---+-------------+
| Inst     |              |   |   |        |         |   |             |
| allation |              |   |   |        |         |   |             |
| Troubles |              |   |   |        |         |   |             |
| (within  |              |   |   |        |         |   |             |
| 7 or 30  |              |   |   |        |         |   |             |
| days)    |              |   |   |        |         |   |             |
| with     |              |   |   |        |         |   |             |
| Dis      |              |   |   |        |         |   |             |
| position |              |   |   |        |         |   |             |
| Code 3,  |              |   |   |        |         |   |             |
| 4 and 5  |              |   |   |        |         |   |             |
| / Lines  |              |   |   |        |         |   |             |
| c        |              |   |   |        |         |   |             |
| ompleted |              |   |   |        |         |   |             |
| x 100    |              |   |   |        |         |   |             |
+----------+--------------+---+---+--------+---------+---+-------------+
| **Per    |              |   |   |        |         |   |             |
| formance |              |   |   |        |         |   |             |
| Sta      |              |   |   |        |         |   |             |
| ndard:** |              |   |   |        |         |   |             |
+----------+--------------+---+---+--------+---------+---+-------------+
| Parity   |              |   |   |        |         |   |             |
| with BA  |              |   |   |        |         |   |             |
| Retail   |              |   |   |        |         |   |             |
| For      |              |   |   |        |         |   |             |
| Found    |              |   |   |        |         |   |             |
| Troubles |              |   |   |        |         |   |             |
|          |              |   |   |        |         |   |             |
| For      |              |   |   |        |         |   |             |
| PR-6-02  |              |   |   |        |         |   |             |
| Loop Hot |              |   |   |        |         |   |             |
| Cuts: ≤  |              |   |   |        |         |   |             |
| 2%       |              |   |   |        |         |   |             |
+----------+--------------+---+---+--------+---------+---+-------------+
| **Report |              |   |   |        |         |   |             |
| Dime     |              |   |   |        |         |   |             |
| nsions** |              |   |   |        |         |   |             |
+----------+--------------+---+---+--------+---------+---+-------------+
| Company: |              |   |   | Geog   |         |   |             |
|          |              |   |   | raphy: |         |   |             |
| · BA     |              |   |   |        |         |   |             |
| Retail   |              |   |   | ·      |         |   |             |
|          |              |   |   | State  |         |   |             |
| · CLEC   |              |   |   |        |         |   |             |
| A        |              |   |   |        |         |   |             |
| ggregate |              |   |   |        |         |   |             |
|          |              |   |   |        |         |   |             |
| > · CLEC |              |   |   |        |         |   |             |
| >        |              |   |   |        |         |   |             |
| Specific |              |   |   |        |         |   |             |
+----------+--------------+---+---+--------+---------+---+-------------+
| **Sub-M  |              |   |   |        |         |   |             |
| etrics** |              |   |   |        |         |   |             |
+----------+--------------+---+---+--------+---------+---+-------------+
| **P      | **%          |   |   |        |         |   |             |
| R-6-01** | Installation |   |   |        |         |   |             |
|          | Troubles     |   |   |        |         |   |             |
|          | reported     |   |   |        |         |   |             |
|          | within 30    |   |   |        |         |   |             |
|          | Days**       |   |   |        |         |   |             |
+----------+--------------+---+---+--------+---------+---+-------------+
| Des      | The percent  |   |   |        |         |   |             |
| cription | of           |   |   |        |         |   |             |
|          | lines/cir    |   |   |        |         |   |             |
|          | cuits/trunks |   |   |        |         |   |             |
|          | installed    |   |   |        |         |   |             |
|          | where a      |   |   |        |         |   |             |
|          | trouble was  |   |   |        |         |   |             |
|          | reported and |   |   |        |         |   |             |
|          | found in the |   |   |        |         |   |             |
|          | network      |   |   |        |         |   |             |
|          | within 30    |   |   |        |         |   |             |
|          | days of      |   |   |        |         |   |             |
|          | order        |   |   |        |         |   |             |
|          | completion.  |   |   |        |         |   |             |
|          | Includes     |   |   |        |         |   |             |
|          | disposition  |   |   |        |         |   |             |
|          | codes 03     |   |   |        |         |   |             |
|          | (Drop Wire), |   |   |        |         |   |             |
|          | 04 (Cable)   |   |   |        |         |   |             |
|          | and          |   |   |        |         |   |             |
|          | 05(Central   |   |   |        |         |   |             |
|          | Office).     |   |   |        |         |   |             |
+----------+--------------+---+---+--------+---------+---+-------------+
| **Pr     | #####        | R |   |        | UNE:    |   | Trunks:     |
| oducts** | #### Retail: | e |   |        |         |   |             |
|          |              | s |   |        | · 2     |   | · CLEC      |
|          | · Specials   | a |   |        | Wire    |   | Trunks      |
|          |              | l |   |        | Digital |   |             |
|          | · IXC FGD    | e |   |        |         |   |             |
|          | Trunks       | : |   |        | · 2     |   |             |
|          |              |   |   |        | Wire    |   |             |
|          |              | · |   |        | xDSL    |   |             |
|          |              | 2 |   |        |         |   |             |
|          |              | W |   |        | ·       |   |             |
|          |              | i |   |        | S       |   |             |
|          |              | r |   |        | pecials |   |             |
|          |              | e |   |        |         |   |             |
|          |              | D |   |        |         |   |             |
|          |              | i |   |        |         |   |             |
|          |              | g |   |        |         |   |             |
|          |              | i |   |        |         |   |             |
|          |              | t |   |        |         |   |             |
|          |              | a |   |        |         |   |             |
|          |              | l |   |        |         |   |             |
|          |              |   |   |        |         |   |             |
|          |              | · |   |        |         |   |             |
|          |              | 2 |   |        |         |   |             |
|          |              | W |   |        |         |   |             |
|          |              | i |   |        |         |   |             |
|          |              | r |   |        |         |   |             |
|          |              | e |   |        |         |   |             |
|          |              | x |   |        |         |   |             |
|          |              | D |   |        |         |   |             |
|          |              | S |   |        |         |   |             |
|          |              | L |   |        |         |   |             |
|          |              |   |   |        |         |   |             |
|          |              | · |   |        |         |   |             |
|          |              | S |   |        |         |   |             |
|          |              | p |   |        |         |   |             |
|          |              | e |   |        |         |   |             |
|          |              | c |   |        |         |   |             |
|          |              | i |   |        |         |   |             |
|          |              | a |   |        |         |   |             |
|          |              | l |   |        |         |   |             |
|          |              | s |   |        |         |   |             |
+----------+--------------+---+---+--------+---------+---+-------------+
| **Calcu  | *            |   |   |        | *       |   |             |
| lation** | *Numerator** |   |   |        | *Denomi |   |             |
|          |              |   |   |        | nator** |   |             |
+----------+--------------+---+---+--------+---------+---+-------------+
|          | Count of     |   |   |        | Total   |   |             |
|          | central      |   |   |        | Lines   |   |             |
|          | office and   |   |   |        | with    |   |             |
|          | outside      |   |   |        | insta   |   |             |
|          | plant loop   |   |   |        | llation |   |             |
|          | (disposition |   |   |        | a       |   |             |
|          | code 03, 04  |   |   |        | ctivity |   |             |
|          | and 05)      |   |   |        | within  |   |             |
|          | troubles     |   |   |        | 30      |   |             |
|          | with         |   |   |        | days.   |   |             |
|          | installation |   |   |        |         |   |             |
|          | activity     |   |   |        |         |   |             |
|          | within 30    |   |   |        |         |   |             |
|          | days of      |   |   |        |         |   |             |
|          | trouble      |   |   |        |         |   |             |
|          | report.      |   |   |        |         |   |             |
+----------+--------------+---+---+--------+---------+---+-------------+
| **P      | **%          |   |   |        |         |   |             |
| R-6-02** | Installation |   |   |        |         |   |             |
|          | Troubles     |   |   |        |         |   |             |
|          | reported     |   |   |        |         |   |             |
|          | within 7     |   |   |        |         |   |             |
|          | Days**       |   |   |        |         |   |             |
+----------+--------------+---+---+--------+---------+---+-------------+
| Des      | The percent  |   |   |        |         |   |             |
| cription | of           |   |   |        |         |   |             |
|          | lines/cir    |   |   |        |         |   |             |
|          | cuits/trunks |   |   |        |         |   |             |
|          | installed    |   |   |        |         |   |             |
|          | where a      |   |   |        |         |   |             |
|          | trouble was  |   |   |        |         |   |             |
|          | reported and |   |   |        |         |   |             |
|          | found in the |   |   |        |         |   |             |
|          | network      |   |   |        |         |   |             |
|          | within 7     |   |   |        |         |   |             |
|          | days of      |   |   |        |         |   |             |
|          | order        |   |   |        |         |   |             |
|          | completion.  |   |   |        |         |   |             |
|          | Includes     |   |   |        |         |   |             |
|          | disposition  |   |   |        |         |   |             |
|          | codes 03     |   |   |        |         |   |             |
|          | (Drop Wire), |   |   |        |         |   |             |
|          | 04 (Cable)   |   |   |        |         |   |             |
|          | and          |   |   |        |         |   |             |
|          | 05(Central   |   |   |        |         |   |             |
|          | Office).     |   |   |        |         |   |             |
+----------+--------------+---+---+--------+---------+---+-------------+
| **Pr     | #####        |   | R |        |         | U |             |
| oducts** | #### Retail: |   | e |        |         | N |             |
|          |              |   | s |        |         | E |             |
|          | · POTS       |   | a |        |         | : |             |
|          |              |   | l |        |         |   |             |
|          |              |   | e |        |         | · |             |
|          |              |   | : |        |         | P |             |
|          |              |   |   |        |         | O |             |
|          |              |   | · |        |         | T |             |
|          |              |   | P |        |         | S |             |
|          |              |   | O |        |         | - |             |
|          |              |   | T |        |         | - |             |
|          |              |   | S |        |         | L |             |
|          |              |   |   |        |         | o |             |
|          |              |   |   |        |         | o |             |
|          |              |   |   |        |         | p |             |
|          |              |   |   |        |         |   |             |
|          |              |   |   |        |         | - |             |
|          |              |   |   |        |         | T |             |
|          |              |   |   |        |         | o |             |
|          |              |   |   |        |         | t |             |
|          |              |   |   |        |         | a |             |
|          |              |   |   |        |         | l |             |
|          |              |   |   |        |         |   |             |
|          |              |   |   |        |         | · |             |
|          |              |   |   |        |         | P |             |
|          |              |   |   |        |         | O |             |
|          |              |   |   |        |         | T |             |
|          |              |   |   |        |         | S |             |
|          |              |   |   |        |         | - |             |
|          |              |   |   |        |         | - |             |
|          |              |   |   |        |         | L |             |
|          |              |   |   |        |         | o |             |
|          |              |   |   |        |         | o |             |
|          |              |   |   |        |         | p |             |
|          |              |   |   |        |         | H |             |
|          |              |   |   |        |         | o |             |
|          |              |   |   |        |         | t |             |
|          |              |   |   |        |         | C |             |
|          |              |   |   |        |         | u |             |
|          |              |   |   |        |         | t |             |
|          |              |   |   |        |         |   |             |
|          |              |   |   |        |         | · |             |
|          |              |   |   |        |         | P |             |
|          |              |   |   |        |         | O |             |
|          |              |   |   |        |         | T |             |
|          |              |   |   |        |         | S |             |
|          |              |   |   |        |         |   |             |
|          |              |   |   |        |         | - |             |
|          |              |   |   |        |         | P |             |
|          |              |   |   |        |         | l |             |
|          |              |   |   |        |         | a |             |
|          |              |   |   |        |         | t |             |
|          |              |   |   |        |         | f |             |
|          |              |   |   |        |         | o |             |
|          |              |   |   |        |         | r |             |
|          |              |   |   |        |         | m |             |
+----------+--------------+---+---+--------+---------+---+-------------+
| **Calcu  | *            |   |   |        | *       |   |             |
| lation** | *Numerator** |   |   |        | *Denomi |   |             |
|          |              |   |   |        | nator** |   |             |
+----------+--------------+---+---+--------+---------+---+-------------+
|          | Count of     |   |   |        | Total   |   |             |
|          | central      |   |   |        | Lines   |   |             |
|          | office and   |   |   |        | with    |   |             |
|          | outside      |   |   |        | insta   |   |             |
|          | plant loop   |   |   |        | llation |   |             |
|          | (disposition |   |   |        | a       |   |             |
|          | code 03, 04  |   |   |        | ctivity |   |             |
|          | and 05)      |   |   |        | within  |   |             |
|          | troubles     |   |   |        | 30      |   |             |
|          | with         |   |   |        | days.   |   |             |
|          | installation |   |   |        |         |   |             |
|          | activity     |   |   |        |         |   |             |
|          | within 7     |   |   |        |         |   |             |
|          | days of      |   |   |        |         |   |             |
|          | trouble      |   |   |        |         |   |             |
|          | report.      |   |   |        |         |   |             |
+----------+--------------+---+---+--------+---------+---+-------------+

+----------+--------------------+--------+----------------------------+
| **Fun    |                    |        |                            |
| ction:** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| ###      |                    |        |                            |
| #### PR- |                    |        |                            |
| 9 Hot Cu |                    |        |                            |
| t Loops  |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| **Defin  |                    |        |                            |
| ition:** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| A Hot    |                    |        |                            |
| Cut is   |                    |        |                            |
| co       |                    |        |                            |
| nsidered |                    |        |                            |
| complete |                    |        |                            |
| when one |                    |        |                            |
| of the   |                    |        |                            |
| f        |                    |        |                            |
| ollowing |                    |        |                            |
| occurs:  |                    |        |                            |
|          |                    |        |                            |
| 1\. BA   |                    |        |                            |
| performs |                    |        |                            |
| the hot  |                    |        |                            |
| cut,     |                    |        |                            |
| notifies |                    |        |                            |
| the CLEC |                    |        |                            |
| by       |                    |        |                            |
| te       |                    |        |                            |
| lephone, |                    |        |                            |
| and the  |                    |        |                            |
| CLEC     |                    |        |                            |
| accepts  |                    |        |                            |
| the hot  |                    |        |                            |
| cut and  |                    |        |                            |
| issues a |                    |        |                            |
| serial   |                    |        |                            |
| number   |                    |        |                            |
| (or      |                    |        |                            |
| index    |                    |        |                            |
| number), |                    |        |                            |
| or       |                    |        |                            |
|          |                    |        |                            |
| 2\. BA   |                    |        |                            |
| performs |                    |        |                            |
| the      |                    |        |                            |
| hot-cut, |                    |        |                            |
| notifies |                    |        |                            |
| the CLEC |                    |        |                            |
| by       |                    |        |                            |
| te       |                    |        |                            |
| lephone, |                    |        |                            |
| but the  |                    |        |                            |
| CLEC     |                    |        |                            |
| does not |                    |        |                            |
| accept   |                    |        |                            |
| the hot  |                    |        |                            |
| cut, or  |                    |        |                            |
| report a |                    |        |                            |
| trouble, |                    |        |                            |
| within   |                    |        |                            |
| one hour |                    |        |                            |
| of       |                    |        |                            |
| noti     |                    |        |                            |
| fication |                    |        |                            |
| and has  |                    |        |                            |
| not      |                    |        |                            |
| spec     |                    |        |                            |
| ifically |                    |        |                            |
| re       |                    |        |                            |
| quested, |                    |        |                            |
| within   |                    |        |                            |
| the      |                    |        |                            |
| hour,    |                    |        |                            |
| more     |                    |        |                            |
| time to  |                    |        |                            |
| test; or |                    |        |                            |
|          |                    |        |                            |
| 3\. BA   |                    |        |                            |
| performs |                    |        |                            |
| the hot  |                    |        |                            |
| cut,     |                    |        |                            |
| attempts |                    |        |                            |
| to       |                    |        |                            |
| notify   |                    |        |                            |
| the CLEC |                    |        |                            |
| by       |                    |        |                            |
| t        |                    |        |                            |
| elephone |                    |        |                            |
| but      |                    |        |                            |
| receives |                    |        |                            |
| no       |                    |        |                            |
| answer   |                    |        |                            |
| and      |                    |        |                            |
| leaves a |                    |        |                            |
| phone    |                    |        |                            |
| message, |                    |        |                            |
| and the  |                    |        |                            |
| CLEC     |                    |        |                            |
| does not |                    |        |                            |
| respond  |                    |        |                            |
| within   |                    |        |                            |
| one hour |                    |        |                            |
| of the   |                    |        |                            |
| message. |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| **Exclu  |                    |        |                            |
| sions:** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| · BA     |                    |        |                            |
| Test     |                    |        |                            |
| Orders   |                    |        |                            |
|          |                    |        |                            |
| · Bell   |                    |        |                            |
| Atlantic |                    |        |                            |
| Admini   |                    |        |                            |
| strative |                    |        |                            |
| orders   |                    |        |                            |
| [^17]    |                    |        |                            |
|          |                    |        |                            |
| ·        |                    |        |                            |
| Ad       |                    |        |                            |
| ditional |                    |        |                            |
| Segments |                    |        |                            |
| [^18] on |                    |        |                            |
| orders   |                    |        |                            |
| (parts   |                    |        |                            |
| of a     |                    |        |                            |
| whole    |                    |        |                            |
| order    |                    |        |                            |
| are      |                    |        |                            |
| included |                    |        |                            |
| in the   |                    |        |                            |
| whole)   |                    |        |                            |
|          |                    |        |                            |
| · Orders |                    |        |                            |
| that are |                    |        |                            |
| not      |                    |        |                            |
| c        |                    |        |                            |
| omplete. |                    |        |                            |
| (Orders  |                    |        |                            |
| are      |                    |        |                            |
| included |                    |        |                            |
| in the   |                    |        |                            |
| month    |                    |        |                            |
| that     |                    |        |                            |
| they are |                    |        |                            |
| c        |                    |        |                            |
| omplete) |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| **Per    |                    |        |                            |
| formance |                    |        |                            |
| Sta      |                    |        |                            |
| ndard:** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| Hot      |                    |        |                            |
| Cuts:    |                    |        |                            |
| 95%      |                    |        |                            |
| c        |                    |        |                            |
| ompleted |                    |        |                            |
| within   |                    |        |                            |
| window.  |                    |        |                            |
|          |                    |        |                            |
| Standard |                    |        |                            |
| for      |                    |        |                            |
| Cut-Over |                    |        |                            |
| Window:  |                    |        |                            |
| Amount   |                    |        |                            |
| of time  |                    |        |                            |
| from     |                    |        |                            |
| start to |                    |        |                            |
| co       |                    |        |                            |
| mpletion |                    |        |                            |
| of       |                    |        |                            |
| physical |                    |        |                            |
| cut-over |                    |        |                            |
| of       |                    |        |                            |
| lines:   |                    |        |                            |
|          |                    |        |                            |
| > 1 to 9 |                    |        |                            |
| > lines: |                    |        |                            |
| > 1 Hour |                    |        |                            |
| >        |                    |        |                            |
| > 10 to  |                    |        |                            |
| > 49     |                    |        |                            |
| > lines: |                    |        |                            |
| > 2      |                    |        |                            |
| > Hours  |                    |        |                            |
| >        |                    |        |                            |
| > 50 to  |                    |        |                            |
| > 99     |                    |        |                            |
| > lines: |                    |        |                            |
| > 3      |                    |        |                            |
| > Hours  |                    |        |                            |
| >        |                    |        |                            |
| > 100 to |                    |        |                            |
| > 199    |                    |        |                            |
| > lines: |                    |        |                            |
| > 4      |                    |        |                            |
| > Hours  |                    |        |                            |
| >        |                    |        |                            |
| > 200    |                    |        |                            |
| > plus   |                    |        |                            |
| > lines: |                    |        |                            |
| > 8      |                    |        |                            |
| > Hours  |                    |        |                            |
| >        |                    |        |                            |
| > If     |                    |        |                            |
| > IDLC   |                    |        |                            |
| > is     |                    |        |                            |
| >        |                    |        |                            |
| involved |                    |        |                            |
| > -- 4   |                    |        |                            |
| > Hour   |                    |        |                            |
| > Window |                    |        |                            |
| > (8AM   |                    |        |                            |
| > to 12  |                    |        |                            |
| > Noon   |                    |        |                            |
| > or 1PM |                    |        |                            |
| > to     |                    |        |                            |
| > 5PM)   |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| **Report |                    |        |                            |
| Dime     |                    |        |                            |
| nsions** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| Company: |                    | Geog   |                            |
|          |                    | raphy: |                            |
| · CLEC   |                    |        |                            |
| A        |                    | ·      |                            |
| ggregate |                    | State  |                            |
|          |                    |        |                            |
| > · CLEC |                    |        |                            |
| >        |                    |        |                            |
| Specific |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| **Sub-M  |                    |        |                            |
| etrics** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| **P      | **% On Time        |        |                            |
| R-9-01** | Performance -- Hot |        |                            |
|          | Cut**              |        |                            |
+----------+--------------------+--------+----------------------------+
| Des      | \% of all UNE Loop |        |                            |
| cription | orders completed   |        |                            |
|          | within cut-over    |        |                            |
|          | window. Start time |        |                            |
|          | specified on LSR.  |        |                            |
|          | For UNE Loops,     |        |                            |
|          | includes both Loop |        |                            |
|          | only and Loop &    |        |                            |
|          | number             |        |                            |
|          | portability.       |        |                            |
|          | Orders             |        |                            |
|          | disconnected early |        |                            |
|          | are considered not |        |                            |
|          | met.               |        |                            |
+----------+--------------------+--------+----------------------------+
| **Pr     | UNE:               |        |                            |
| oducts** |                    |        |                            |
|          | · Loop -- Hot Cut  |        |                            |
|          | (Coordinated       |        |                            |
|          | Cut-over)          |        |                            |
+----------+--------------------+--------+----------------------------+
| **Calcu  | **Numerator**      |        | **Denominator**            |
| lation** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
|          | Count of hot cut   |        | Count of hot cut           |
|          | (coordinated loop  |        | (coordinated loop orders)  |
|          | orders) (With or   |        | completed.                 |
|          | without number     |        |                            |
|          | portability)       |        |                            |
|          | completed within   |        |                            |
|          | commitment window  |        |                            |
|          | (as scheduled on   |        |                            |
|          | order) on due      |        |                            |
|          | date.              |        |                            |
+----------+--------------------+--------+----------------------------+

**Maintenance and Repair (MR)**

+----------+--------------+-----+--------+-------------+-------------+
| **Fun    |              |     |        |             |             |
| ction:** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| #######  |              |     |        |             |             |
| MR-2 Tro |              |     |        |             |             |
| uble Rep |              |     |        |             |             |
| ort Rate |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Defin  |              |     |        |             |             |
| ition:** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| [Report  |              |     |        |             |             |
| Ra       |              |     |        |             |             |
| te]{.und |              |     |        |             |             |
| erline}: |              |     |        |             |             |
| Total    |              |     |        |             |             |
| Initial  |              |     |        |             |             |
| Customer |              |     |        |             |             |
| direct   |              |     |        |             |             |
| or       |              |     |        |             |             |
| referred |              |     |        |             |             |
| Troubles |              |     |        |             |             |
| r        |              |     |        |             |             |
| eported, |              |     |        |             |             |
| where    |              |     |        |             |             |
| the      |              |     |        |             |             |
| trouble  |              |     |        |             |             |
| dis      |              |     |        |             |             |
| position |              |     |        |             |             |
| was      |              |     |        |             |             |
| found to |              |     |        |             |             |
| be in    |              |     |        |             |             |
| the      |              |     |        |             |             |
| network, |              |     |        |             |             |
| per 100  |              |     |        |             |             |
| lines    |              |     |        |             |             |
| /circuit |              |     |        |             |             |
| s/trunks |              |     |        |             |             |
| in       |              |     |        |             |             |
| service. |              |     |        |             |             |
| "Loop"   |              |     |        |             |             |
| equals   |              |     |        |             |             |
| Drop     |              |     |        |             |             |
| Wire     |              |     |        |             |             |
| plus     |              |     |        |             |             |
| Outside  |              |     |        |             |             |
| Plant    |              |     |        |             |             |
| Loop.    |              |     |        |             |             |
| Network  |              |     |        |             |             |
| Trouble  |              |     |        |             |             |
| means a  |              |     |        |             |             |
| trouble  |              |     |        |             |             |
| with a   |              |     |        |             |             |
| dis      |              |     |        |             |             |
| position |              |     |        |             |             |
| code of  |              |     |        |             |             |
| 3        |              |     |        |             |             |
| (dro     |              |     |        |             |             |
| p-wire), |              |     |        |             |             |
| 4        |              |     |        |             |             |
| (outside |              |     |        |             |             |
| plant    |              |     |        |             |             |
| loop),   |              |     |        |             |             |
| or 5     |              |     |        |             |             |
| (central |              |     |        |             |             |
| office). |              |     |        |             |             |
|          |              |     |        |             |             |
| UNE Loop |              |     |        |             |             |
| is       |              |     |        |             |             |
| defined  |              |     |        |             |             |
| as 2     |              |     |        |             |             |
| wire     |              |     |        |             |             |
| analog   |              |     |        |             |             |
| loop     |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Exclu  |              |     |        |             |             |
| sions:** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| · Report |              |     |        |             |             |
| rate     |              |     |        |             |             |
| excludes |              |     |        |             |             |
| Su       |              |     |        |             |             |
| bsequent |              |     |        |             |             |
| reports  |              |     |        |             |             |
| (ad      |              |     |        |             |             |
| ditional |              |     |        |             |             |
| customer |              |     |        |             |             |
| calls    |              |     |        |             |             |
| while    |              |     |        |             |             |
| the      |              |     |        |             |             |
| trouble  |              |     |        |             |             |
| is       |              |     |        |             |             |
| pending) |              |     |        |             |             |
|          |              |     |        |             |             |
| ·        |              |     |        |             |             |
| Troubles |              |     |        |             |             |
| reported |              |     |        |             |             |
| on BA    |              |     |        |             |             |
| official |              |     |        |             |             |
| (admini  |              |     |        |             |             |
| strative |              |     |        |             |             |
| lines)   |              |     |        |             |             |
|          |              |     |        |             |             |
| ·        |              |     |        |             |             |
| Troubles |              |     |        |             |             |
| closed   |              |     |        |             |             |
| due to   |              |     |        |             |             |
| customer |              |     |        |             |             |
| action.  |              |     |        |             |             |
|          |              |     |        |             |             |
| ·        |              |     |        |             |             |
| Troubles |              |     |        |             |             |
| reported |              |     |        |             |             |
| by Bell  |              |     |        |             |             |
| Atlantic |              |     |        |             |             |
| e        |              |     |        |             |             |
| mployees |              |     |        |             |             |
| in the   |              |     |        |             |             |
| course   |              |     |        |             |             |
| of       |              |     |        |             |             |
| pe       |              |     |        |             |             |
| rforming |              |     |        |             |             |
| prev     |              |     |        |             |             |
| entative |              |     |        |             |             |
| main     |              |     |        |             |             |
| tenance, |              |     |        |             |             |
| where no |              |     |        |             |             |
| customer |              |     |        |             |             |
| has      |              |     |        |             |             |
| reported |              |     |        |             |             |
| a        |              |     |        |             |             |
| trouble  |              |     |        |             |             |
|          |              |     |        |             |             |
| Excluded |              |     |        |             |             |
| from     |              |     |        |             |             |
| Total    |              |     |        |             |             |
| and      |              |     |        |             |             |
| Loop/CO  |              |     |        |             |             |
| report   |              |     |        |             |             |
| rates:   |              |     |        |             |             |
|          |              |     |        |             |             |
| ·        |              |     |        |             |             |
| Customer |              |     |        |             |             |
| Premises |              |     |        |             |             |
| E        |              |     |        |             |             |
| quipment |              |     |        |             |             |
| (CPE)    |              |     |        |             |             |
| troubles |              |     |        |             |             |
|          |              |     |        |             |             |
| ·        |              |     |        |             |             |
| Troubles |              |     |        |             |             |
| reported |              |     |        |             |             |
| but not  |              |     |        |             |             |
| found    |              |     |        |             |             |
| (Found   |              |     |        |             |             |
| OK and   |              |     |        |             |             |
| Test     |              |     |        |             |             |
| OK).     |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Per    |              |     |        |             |             |
| formance |              |     |        |             |             |
| Sta      |              |     |        |             |             |
| ndard:** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| Report   |              |     |        |             |             |
| Rate:    |              |     |        |             |             |
|          |              |     |        |             |             |
| > Parity |              |     |        |             |             |
| > with   |              |     |        |             |             |
| > BA     |              |     |        |             |             |
| >        |              |     |        |             |             |
|  Retail. |              |     |        |             |             |
| >        |              |     |        |             |             |
| > Trunk  |              |     |        |             |             |
| > Retail |              |     |        |             |             |
| > Eq     |              |     |        |             |             |
| uivalent |              |     |        |             |             |
| > = IXC  |              |     |        |             |             |
| > FGD.   |              |     |        |             |             |
| > Parity |              |     |        |             |             |
| > should |              |     |        |             |             |
| > be     |              |     |        |             |             |
| >        |              |     |        |             |             |
| assessed |              |     |        |             |             |
| > in     |              |     |        |             |             |
| > con    |              |     |        |             |             |
| junction |              |     |        |             |             |
| > with   |              |     |        |             |             |
| > MTTR   |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Report |              |     |        |             |             |
| Dime     |              |     |        |             |             |
| nsions** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| Company: |              |     | Geog   |             |             |
|          |              |     | raphy: |             |             |
| · BA     |              |     |        |             |             |
| Retail   |              |     | ·      |             |             |
|          |              |     | State  |             |             |
| · CLEC   |              |     |        |             |             |
| A        |              |     |        |             |             |
| ggregate |              |     |        |             |             |
|          |              |     |        |             |             |
| > · CLEC |              |     |        |             |             |
| >        |              |     |        |             |             |
| Specific |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Sub-M  |              |     |        |             |             |
| etrics** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **M      | **Network    |     |        |             |             |
| R-2-01** | Trouble      |     |        |             |             |
|          | Report       |     |        |             |             |
|          | Rate**       |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Pr     | #####        | R   |        | UNE:        | Trunks:     |
| oducts** | #### Retail: | esa |        |             |             |
|          |              | le: |        | · Specials  | · CLEC      |
|          | · Specials   |     |        |             | Trunks      |
|          |              | ·   |        |             |             |
|          | · IXC FGD    | Sp  |        |             |             |
|          | Trunks       | eci |        |             |             |
|          |              | als |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Calcu  | *            |     |        | **De        |             |
| lation** | *Numerator** |     |        | nominator** |             |
+----------+--------------+-----+--------+-------------+-------------+
|          | Count of All |     |        | Count of    |             |
|          | trouble      |     |        | Lines or    |             |
|          | Reports with |     |        | specials or |             |
|          | found        |     |        | trunks in   |             |
|          | network      |     |        | service     |             |
|          | troubles     |     |        |             |             |
|          | (trbl_cd is  |     |        |             |             |
|          | FAC or CO)   |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+

+----------+------------------+-----------+-------+-------------------+
| **Sub    |                  |           |       |                   |
| -Metrics |                  |           |       |                   |
| -- MR-2  |                  |           |       |                   |
| Network  |                  |           |       |                   |
| Trouble  |                  |           |       |                   |
| Report   |                  |           |       |                   |
| Rate     |                  |           |       |                   |
| (cont    |                  |           |       |                   |
| inued)** |                  |           |       |                   |
+----------+------------------+-----------+-------+-------------------+
| **M      | **Network        |           |       |                   |
| R-2-02** | Trouble Report   |           |       |                   |
|          | Rate -- Loop**   |           |       |                   |
+----------+------------------+-----------+-------+-------------------+
| **Pr     | #                | Resale:   |       | UNE:              |
| oducts** | ######## Retail: |           |       |                   |
|          |                  | ·         |       | · Platform        |
|          | · POTS/ Complex  | POT       |       |                   |
|          |                  | S/Complex |       | · Loop            |
|          |                  |           |       |                   |
|          |                  |           |       | · 2 Wire Digital  |
|          |                  |           |       | Services          |
|          |                  |           |       |                   |
|          |                  |           |       | · 2 Wire xDSL     |
|          |                  |           |       | Services          |
+----------+------------------+-----------+-------+-------------------+
| **Calcu  | **Numerator**    |           | **Den |                   |
| lation** |                  |           | omina |                   |
|          |                  |           | tor** |                   |
+----------+------------------+-----------+-------+-------------------+
|          | Count of all     |           | Count |                   |
|          | loop trouble     |           | of    |                   |
|          | reports          |           | Lines |                   |
|          | (Disposition     |           | in    |                   |
|          | Code of 03 and   |           | se    |                   |
|          | 04)              |           | rvice |                   |
+----------+------------------+-----------+-------+-------------------+
| **M      | **Network        |           |       |                   |
| R-2-03** | Trouble Report   |           |       |                   |
|          | Rate -- Central  |           |       |                   |
|          | Office**         |           |       |                   |
+----------+------------------+-----------+-------+-------------------+
| **Pr     | #                | Resale:   |       | UNE:              |
| oducts** | ######## Retail: |           |       |                   |
|          |                  | ·         |       | · Platform        |
|          | · POTS/ Complex  | POT       |       |                   |
|          |                  | S/Complex |       | · Loop            |
|          |                  |           |       |                   |
|          |                  |           |       | · 2 Wire Digital  |
|          |                  |           |       | Services          |
|          |                  |           |       |                   |
|          |                  |           |       | · 2 Wire xDSL     |
|          |                  |           |       | Services          |
+----------+------------------+-----------+-------+-------------------+
| **Calcu  | **Numerator**    |           | **Den |                   |
| lation** |                  |           | omina |                   |
|          |                  |           | tor** |                   |
+----------+------------------+-----------+-------+-------------------+
|          | Count of all     |           | Count |                   |
|          | central office   |           | of    |                   |
|          | trouble Reports  |           | Lines |                   |
|          | (Disposition     |           | in    |                   |
|          | Code of 05)      |           | se    |                   |
|          |                  |           | rvice |                   |
+----------+------------------+-----------+-------+-------------------+

+----------+------------------+---+--------+-------+-------------------+
| **Fun    |                  |   |        |       |                   |
| ction:** |                  |   |        |       |                   |
+----------+------------------+---+--------+-------+-------------------+
| #######  |                  |   |        |       |                   |
|  MR-3 Mi |                  |   |        |       |                   |
| ssed Rep |                  |   |        |       |                   |
| air Appo |                  |   |        |       |                   |
| intments |                  |   |        |       |                   |
+----------+------------------+---+--------+-------+-------------------+
| **Defin  |                  |   |        |       |                   |
| ition:** |                  |   |        |       |                   |
+----------+------------------+---+--------+-------+-------------------+
| The      |                  |   |        |       |                   |
| Percent  |                  |   |        |       |                   |
| of       |                  |   |        |       |                   |
| reported |                  |   |        |       |                   |
| Network  |                  |   |        |       |                   |
| Troubles |                  |   |        |       |                   |
| not      |                  |   |        |       |                   |
| repaired |                  |   |        |       |                   |
| and      |                  |   |        |       |                   |
| cleared  |                  |   |        |       |                   |
| by the   |                  |   |        |       |                   |
| date and |                  |   |        |       |                   |
| time     |                  |   |        |       |                   |
| co       |                  |   |        |       |                   |
| mmitted. |                  |   |        |       |                   |
| Also     |                  |   |        |       |                   |
| referred |                  |   |        |       |                   |
| as % of  |                  |   |        |       |                   |
| customer |                  |   |        |       |                   |
| troubles |                  |   |        |       |                   |
| not      |                  |   |        |       |                   |
| resolved |                  |   |        |       |                   |
| within   |                  |   |        |       |                   |
| e        |                  |   |        |       |                   |
| stimate. |                  |   |        |       |                   |
| App      |                  |   |        |       |                   |
| ointment |                  |   |        |       |                   |
| i        |                  |   |        |       |                   |
| ntervals |                  |   |        |       |                   |
| vary     |                  |   |        |       |                   |
| with     |                  |   |        |       |                   |
| force    |                  |   |        |       |                   |
| avai     |                  |   |        |       |                   |
| lability |                  |   |        |       |                   |
| in the   |                  |   |        |       |                   |
| POTS     |                  |   |        |       |                   |
| envi     |                  |   |        |       |                   |
| ronment. |                  |   |        |       |                   |
| Includes |                  |   |        |       |                   |
| dis      |                  |   |        |       |                   |
| position |                  |   |        |       |                   |
| codes 03 |                  |   |        |       |                   |
| (Drop    |                  |   |        |       |                   |
| Wire),   |                  |   |        |       |                   |
| 04       |                  |   |        |       |                   |
| (Cable)  |                  |   |        |       |                   |
| and      |                  |   |        |       |                   |
| 05       |                  |   |        |       |                   |
| (Central |                  |   |        |       |                   |
| Office). |                  |   |        |       |                   |
|          |                  |   |        |       |                   |
| Loop is  |                  |   |        |       |                   |
| defined  |                  |   |        |       |                   |
| as       |                  |   |        |       |                   |
| dis      |                  |   |        |       |                   |
| position |                  |   |        |       |                   |
| Codes 03 |                  |   |        |       |                   |
| plus 04  |                  |   |        |       |                   |
| and are  |                  |   |        |       |                   |
| always   |                  |   |        |       |                   |
| dis      |                  |   |        |       |                   |
| patched. |                  |   |        |       |                   |
+----------+------------------+---+--------+-------+-------------------+
| **Exclu  |                  |   |        |       |                   |
| sions:** |                  |   |        |       |                   |
+----------+------------------+---+--------+-------+-------------------+
| · Missed |                  |   |        |       |                   |
| appo     |                  |   |        |       |                   |
| intments |                  |   |        |       |                   |
| where    |                  |   |        |       |                   |
| the CLEC |                  |   |        |       |                   |
| or end   |                  |   |        |       |                   |
| user     |                  |   |        |       |                   |
| causes   |                  |   |        |       |                   |
| the      |                  |   |        |       |                   |
| missed   |                  |   |        |       |                   |
| app      |                  |   |        |       |                   |
| ointment |                  |   |        |       |                   |
| or       |                  |   |        |       |                   |
| required |                  |   |        |       |                   |
| access   |                  |   |        |       |                   |
| was not  |                  |   |        |       |                   |
| a        |                  |   |        |       |                   |
| vailable |                  |   |        |       |                   |
| during   |                  |   |        |       |                   |
| app      |                  |   |        |       |                   |
| ointment |                  |   |        |       |                   |
| interval |                  |   |        |       |                   |
|          |                  |   |        |       |                   |
| ·        |                  |   |        |       |                   |
| Excludes |                  |   |        |       |                   |
| Su       |                  |   |        |       |                   |
| bsequent |                  |   |        |       |                   |
| reports  |                  |   |        |       |                   |
| (ad      |                  |   |        |       |                   |
| ditional |                  |   |        |       |                   |
| customer |                  |   |        |       |                   |
| calls    |                  |   |        |       |                   |
| while    |                  |   |        |       |                   |
| the      |                  |   |        |       |                   |
| trouble  |                  |   |        |       |                   |
| is       |                  |   |        |       |                   |
| pending) |                  |   |        |       |                   |
|          |                  |   |        |       |                   |
| ·        |                  |   |        |       |                   |
| Customer |                  |   |        |       |                   |
| Premises |                  |   |        |       |                   |
| E        |                  |   |        |       |                   |
| quipment |                  |   |        |       |                   |
| (CPE)    |                  |   |        |       |                   |
| troubles |                  |   |        |       |                   |
|          |                  |   |        |       |                   |
| ·        |                  |   |        |       |                   |
| Troubles |                  |   |        |       |                   |
| reported |                  |   |        |       |                   |
| but not  |                  |   |        |       |                   |
| found    |                  |   |        |       |                   |
| (Found   |                  |   |        |       |                   |
| OK and   |                  |   |        |       |                   |
| Test     |                  |   |        |       |                   |
| OK).     |                  |   |        |       |                   |
|          |                  |   |        |       |                   |
| ·        |                  |   |        |       |                   |
| Troubles |                  |   |        |       |                   |
| closed   |                  |   |        |       |                   |
| due to   |                  |   |        |       |                   |
| customer |                  |   |        |       |                   |
| action.  |                  |   |        |       |                   |
|          |                  |   |        |       |                   |
| ·        |                  |   |        |       |                   |
| Troubles |                  |   |        |       |                   |
| reported |                  |   |        |       |                   |
| by Bell  |                  |   |        |       |                   |
| Atlantic |                  |   |        |       |                   |
| e        |                  |   |        |       |                   |
| mployees |                  |   |        |       |                   |
| in the   |                  |   |        |       |                   |
| course   |                  |   |        |       |                   |
| of       |                  |   |        |       |                   |
| pe       |                  |   |        |       |                   |
| rforming |                  |   |        |       |                   |
| prev     |                  |   |        |       |                   |
| entative |                  |   |        |       |                   |
| main     |                  |   |        |       |                   |
| tenance, |                  |   |        |       |                   |
| where no |                  |   |        |       |                   |
| customer |                  |   |        |       |                   |
| has      |                  |   |        |       |                   |
| reported |                  |   |        |       |                   |
| a        |                  |   |        |       |                   |
| trouble  |                  |   |        |       |                   |
+----------+------------------+---+--------+-------+-------------------+
| **Per    |                  |   |        |       |                   |
| formance |                  |   |        |       |                   |
| Sta      |                  |   |        |       |                   |
| ndard:** |                  |   |        |       |                   |
+----------+------------------+---+--------+-------+-------------------+
| MR-3-01  |                  |   |        |       |                   |
| and      |                  |   |        |       |                   |
| M        |                  |   |        |       |                   |
| R-3-02 - |                  |   |        |       |                   |
| Parity   |                  |   |        |       |                   |
| with BA  |                  |   |        |       |                   |
| Retail.  |                  |   |        |       |                   |
+----------+------------------+---+--------+-------+-------------------+
| **Report |                  |   |        |       |                   |
| Dime     |                  |   |        |       |                   |
| nsions** |                  |   |        |       |                   |
+----------+------------------+---+--------+-------+-------------------+
| Company: |                  |   | Geog   |       |                   |
|          |                  |   | raphy: |       |                   |
| · BA     |                  |   |        |       |                   |
| Retail   |                  |   | ·      |       |                   |
|          |                  |   | State  |       |                   |
| · CLEC   |                  |   |        |       |                   |
| A        |                  |   |        |       |                   |
| ggregate |                  |   |        |       |                   |
|          |                  |   |        |       |                   |
| > · CLEC |                  |   |        |       |                   |
| >        |                  |   |        |       |                   |
| Specific |                  |   |        |       |                   |
+----------+------------------+---+--------+-------+-------------------+
| **Sub-M  |                  |   |        |       |                   |
| etrics** |                  |   |        |       |                   |
+----------+------------------+---+--------+-------+-------------------+
| **M      | **% Missed       |   |        |       |                   |
| R-3-01** | Repair           |   |        |       |                   |
|          | Appointment --   |   |        |       |                   |
|          | Loop**           |   |        |       |                   |
+----------+------------------+---+--------+-------+-------------------+
| **Pr     | #                | R |        |       | UNE:              |
| oducts** | ######## Retail: | e |        |       |                   |
|          |                  | s |        |       | · Platform        |
|          | · POTS/ Complex  | a |        |       |                   |
|          |                  | l |        |       | · Loop            |
|          |                  | e |        |       |                   |
|          |                  | : |        |       | · 2 Wire Digital  |
|          |                  |   |        |       |                   |
|          |                  | · |        |       | · 2 Wire xDSL     |
|          |                  | P |        |       |                   |
|          |                  | O |        |       |                   |
|          |                  | T |        |       |                   |
|          |                  | S |        |       |                   |
|          |                  | / |        |       |                   |
|          |                  | C |        |       |                   |
|          |                  | o |        |       |                   |
|          |                  | m |        |       |                   |
|          |                  | p |        |       |                   |
|          |                  | l |        |       |                   |
|          |                  | e |        |       |                   |
|          |                  | x |        |       |                   |
+----------+------------------+---+--------+-------+-------------------+
| **Calcu  | **Numerator**    |   |        | **Den |                   |
| lation** |                  |   |        | omina |                   |
|          |                  |   |        | tor** |                   |
+----------+------------------+---+--------+-------+-------------------+
|          | Count of loop    |   |        | Count |                   |
|          | troubles where   |   |        | of    |                   |
|          | clear time is    |   |        | Loop  |                   |
|          | greater than     |   |        | Tro   |                   |
|          | commitment time  |   |        | ubles |                   |
|          | (missed          |   |        | (d    |                   |
|          | appointments for |   |        | ispos |                   |
|          | (M=X) for        |   |        | ition |                   |
|          | disposition      |   |        | codes |                   |
|          | codes            |   |        | 03    |                   |
|          | 0300-0499).      |   |        | and   |                   |
|          |                  |   |        | 04).  |                   |
+----------+------------------+---+--------+-------+-------------------+
| **M      | **% Missed       |   |        |       |                   |
| R-3-02** | Repair           |   |        |       |                   |
|          | Appointment --   |   |        |       |                   |
|          | Central Office** |   |        |       |                   |
+----------+------------------+---+--------+-------+-------------------+
| **Pr     | #                | R |        |       | UNE:              |
| oducts** | ######## Retail: | e |        |       |                   |
|          |                  | s |        |       | · Platform        |
|          | · POTS/ Complex  | a |        |       |                   |
|          |                  | l |        |       | · Loop            |
|          |                  | e |        |       |                   |
|          |                  | : |        |       | · 2 Wire Digital  |
|          |                  |   |        |       |                   |
|          |                  | · |        |       | · 2 Wire xDSL     |
|          |                  | P |        |       |                   |
|          |                  | O |        |       |                   |
|          |                  | T |        |       |                   |
|          |                  | S |        |       |                   |
|          |                  | / |        |       |                   |
|          |                  | C |        |       |                   |
|          |                  | o |        |       |                   |
|          |                  | m |        |       |                   |
|          |                  | p |        |       |                   |
|          |                  | l |        |       |                   |
|          |                  | e |        |       |                   |
|          |                  | x |        |       |                   |
+----------+------------------+---+--------+-------+-------------------+
| **Calcu  | **Numerator**    |   |        | **Den |                   |
| lation** |                  |   |        | omina |                   |
|          |                  |   |        | tor** |                   |
+----------+------------------+---+--------+-------+-------------------+
|          | Count of central |   |        | Count |                   |
|          | office troubles  |   |        | of    |                   |
|          | where clear time |   |        | Ce    |                   |
|          | is greater than  |   |        | ntral |                   |
|          | commitment time  |   |        | O     |                   |
|          | (missed          |   |        | ffice |                   |
|          | appointments     |   |        | Tro   |                   |
|          | (M=X) for        |   |        | ubles |                   |
|          | disposition code |   |        | (d    |                   |
|          | 05).             |   |        | ispos |                   |
|          |                  |   |        | ition |                   |
|          |                  |   |        | code  |                   |
|          |                  |   |        | 05).  |                   |
+----------+------------------+---+--------+-------+-------------------+

+----------+--------------+-----+--------+-------------+-------------+
| **Fun    |              |     |        |             |             |
| ction:** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| #######  |              |     |        |             |             |
|  MR-4 Tr |              |     |        |             |             |
| ouble Du |              |     |        |             |             |
| ration I |              |     |        |             |             |
| ntervals |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Defin  |              |     |        |             |             |
| ition:** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| [Mean    |              |     |        |             |             |
| Time to  |              |     |        |             |             |
| Repa     |              |     |        |             |             |
| ir]{.und |              |     |        |             |             |
| erline}: |              |     |        |             |             |
| (MTTR)   |              |     |        |             |             |
| For      |              |     |        |             |             |
| Network  |              |     |        |             |             |
| Trouble  |              |     |        |             |             |
| reports, |              |     |        |             |             |
| the      |              |     |        |             |             |
| average  |              |     |        |             |             |
| duration |              |     |        |             |             |
| time     |              |     |        |             |             |
| from     |              |     |        |             |             |
| trouble  |              |     |        |             |             |
| receipt  |              |     |        |             |             |
| to       |              |     |        |             |             |
| trouble  |              |     |        |             |             |
| cl       |              |     |        |             |             |
| earance. |              |     |        |             |             |
| Includes |              |     |        |             |             |
| dis      |              |     |        |             |             |
| position |              |     |        |             |             |
| codes 03 |              |     |        |             |             |
| (Drop    |              |     |        |             |             |
| Wire),   |              |     |        |             |             |
| 04       |              |     |        |             |             |
| (Cable)  |              |     |        |             |             |
| and      |              |     |        |             |             |
| 05       |              |     |        |             |             |
| (Central |              |     |        |             |             |
| Office). |              |     |        |             |             |
|          |              |     |        |             |             |
| For      |              |     |        |             |             |
| [POTS    |              |     |        |             |             |
| and      |              |     |        |             |             |
| Comp     |              |     |        |             |             |
| lex]{.un |              |     |        |             |             |
| derline} |              |     |        |             |             |
| -type    |              |     |        |             |             |
| services |              |     |        |             |             |
| this is  |              |     |        |             |             |
| measured |              |     |        |             |             |
| on a     |              |     |        |             |             |
| "running |              |     |        |             |             |
| clock"   |              |     |        |             |             |
| basis.   |              |     |        |             |             |
| Run      |              |     |        |             |             |
| clock    |              |     |        |             |             |
| includes |              |     |        |             |             |
| weekends |              |     |        |             |             |
| and      |              |     |        |             |             |
| h        |              |     |        |             |             |
| olidays. |              |     |        |             |             |
|          |              |     |        |             |             |
| For      |              |     |        |             |             |
| [Special |              |     |        |             |             |
| Se       |              |     |        |             |             |
| rvices]{ |              |     |        |             |             |
| .underli |              |     |        |             |             |
| ne}-type |              |     |        |             |             |
| services |              |     |        |             |             |
| and      |              |     |        |             |             |
| interco  |              |     |        |             |             |
| nnection |              |     |        |             |             |
| trunks,  |              |     |        |             |             |
| this is  |              |     |        |             |             |
| measured |              |     |        |             |             |
| on a     |              |     |        |             |             |
| "stop    |              |     |        |             |             |
| clock"   |              |     |        |             |             |
| basis    |              |     |        |             |             |
| ([i.     |              |     |        |             |             |
| e.]{.und |              |     |        |             |             |
| erline}, |              |     |        |             |             |
| the      |              |     |        |             |             |
| clock is |              |     |        |             |             |
| stopped  |              |     |        |             |             |
| when     |              |     |        |             |             |
| CLEC     |              |     |        |             |             |
| testing  |              |     |        |             |             |
| is       |              |     |        |             |             |
| oc       |              |     |        |             |             |
| curring, |              |     |        |             |             |
| BA is    |              |     |        |             |             |
| awaiting |              |     |        |             |             |
| carrier  |              |     |        |             |             |
| acc      |              |     |        |             |             |
| eptance, |              |     |        |             |             |
| or BA is |              |     |        |             |             |
| denied   |              |     |        |             |             |
| access). |              |     |        |             |             |
|          |              |     |        |             |             |
| [Out of  |              |     |        |             |             |
| Service  |              |     |        |             |             |
| Interva  |              |     |        |             |             |
| ls]{.und |              |     |        |             |             |
| erline}: |              |     |        |             |             |
| The      |              |     |        |             |             |
| percent  |              |     |        |             |             |
| of       |              |     |        |             |             |
| [Network |              |     |        |             |             |
| Troub    |              |     |        |             |             |
| les]{.un |              |     |        |             |             |
| derline} |              |     |        |             |             |
| that     |              |     |        |             |             |
| indicate |              |     |        |             |             |
| an out   |              |     |        |             |             |
| of       |              |     |        |             |             |
| service  |              |     |        |             |             |
| c        |              |     |        |             |             |
| ondition |              |     |        |             |             |
| which    |              |     |        |             |             |
| was      |              |     |        |             |             |
| repaired |              |     |        |             |             |
| and      |              |     |        |             |             |
| cleared  |              |     |        |             |             |
| more     |              |     |        |             |             |
| than "y" |              |     |        |             |             |
| hours    |              |     |        |             |             |
| after    |              |     |        |             |             |
| receipt  |              |     |        |             |             |
| of       |              |     |        |             |             |
| trouble  |              |     |        |             |             |
| report.  |              |     |        |             |             |
| Out of   |              |     |        |             |             |
| Service  |              |     |        |             |             |
| (OOS)    |              |     |        |             |             |
| means    |              |     |        |             |             |
| that     |              |     |        |             |             |
| there is |              |     |        |             |             |
| no dial  |              |     |        |             |             |
| tone,    |              |     |        |             |             |
| the      |              |     |        |             |             |
| customer |              |     |        |             |             |
| cannot   |              |     |        |             |             |
| call     |              |     |        |             |             |
| out, or  |              |     |        |             |             |
| the      |              |     |        |             |             |
| customer |              |     |        |             |             |
| cannot   |              |     |        |             |             |
| be       |              |     |        |             |             |
| called.  |              |     |        |             |             |
| The Out  |              |     |        |             |             |
| of       |              |     |        |             |             |
| Service  |              |     |        |             |             |
| period   |              |     |        |             |             |
| c        |              |     |        |             |             |
| ommences |              |     |        |             |             |
| when the |              |     |        |             |             |
| trouble  |              |     |        |             |             |
| is       |              |     |        |             |             |
| entered  |              |     |        |             |             |
| into     |              |     |        |             |             |
| BA's     |              |     |        |             |             |
| de       |              |     |        |             |             |
| signated |              |     |        |             |             |
| trouble  |              |     |        |             |             |
| r        |              |     |        |             |             |
| eporting |              |     |        |             |             |
| i        |              |     |        |             |             |
| nterface |              |     |        |             |             |
| either   |              |     |        |             |             |
| directly |              |     |        |             |             |
| by the   |              |     |        |             |             |
| CLEC or  |              |     |        |             |             |
| by a BA  |              |     |        |             |             |
| repres   |              |     |        |             |             |
| entative |              |     |        |             |             |
| upon     |              |     |        |             |             |
| notif    |              |     |        |             |             |
| ication. |              |     |        |             |             |
| Includes |              |     |        |             |             |
| weekends |              |     |        |             |             |
| and      |              |     |        |             |             |
| h        |              |     |        |             |             |
| olidays. |              |     |        |             |             |
| Includes |              |     |        |             |             |
| dis      |              |     |        |             |             |
| position |              |     |        |             |             |
| codes 03 |              |     |        |             |             |
| (Drop    |              |     |        |             |             |
| Wire),   |              |     |        |             |             |
| 04       |              |     |        |             |             |
| (Cable)  |              |     |        |             |             |
| and      |              |     |        |             |             |
| 05       |              |     |        |             |             |
| (Central |              |     |        |             |             |
| Office). |              |     |        |             |             |
| Note: y" |              |     |        |             |             |
| equals   |              |     |        |             |             |
| hours    |              |     |        |             |             |
| out of   |              |     |        |             |             |
| service  |              |     |        |             |             |
| (12 or   |              |     |        |             |             |
| 24       |              |     |        |             |             |
| hours).  |              |     |        |             |             |
| For      |              |     |        |             |             |
| Special  |              |     |        |             |             |
| S        |              |     |        |             |             |
| ervices: |              |     |        |             |             |
| OOS is   |              |     |        |             |             |
| defined  |              |     |        |             |             |
| as       |              |     |        |             |             |
| troubles |              |     |        |             |             |
| where,   |              |     |        |             |             |
| in the   |              |     |        |             |             |
| initial  |              |     |        |             |             |
| contact  |              |     |        |             |             |
| with the |              |     |        |             |             |
| customer |              |     |        |             |             |
| it is    |              |     |        |             |             |
| de       |              |     |        |             |             |
| termined |              |     |        |             |             |
| that the |              |     |        |             |             |
| circuit  |              |     |        |             |             |
| is       |              |     |        |             |             |
| co       |              |     |        |             |             |
| mpletely |              |     |        |             |             |
| out of   |              |     |        |             |             |
| service  |              |     |        |             |             |
| and not  |              |     |        |             |             |
| just     |              |     |        |             |             |
| inte     |              |     |        |             |             |
| rmittent |              |     |        |             |             |
| problem  |              |     |        |             |             |
| (osi =   |              |     |        |             |             |
| \'y\')   |              |     |        |             |             |
| and that |              |     |        |             |             |
| the      |              |     |        |             |             |
| trouble  |              |     |        |             |             |
| co       |              |     |        |             |             |
| mpletion |              |     |        |             |             |
| code     |              |     |        |             |             |
| i        |              |     |        |             |             |
| ndicated |              |     |        |             |             |
| that a   |              |     |        |             |             |
| trouble  |              |     |        |             |             |
| was      |              |     |        |             |             |
| found    |              |     |        |             |             |
| within   |              |     |        |             |             |
| the Bell |              |     |        |             |             |
| Atlantic |              |     |        |             |             |
| network  |              |     |        |             |             |
| (trbl_cd |              |     |        |             |             |
| is       |              |     |        |             |             |
| \"FAC\"  |              |     |        |             |             |
| or       |              |     |        |             |             |
| \"CO\"). |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Exclu  |              |     |        |             |             |
| sions:** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| ·        |              |     |        |             |             |
| Su       |              |     |        |             |             |
| bsequent |              |     |        |             |             |
| reports  |              |     |        |             |             |
| (ad      |              |     |        |             |             |
| ditional |              |     |        |             |             |
| customer |              |     |        |             |             |
| calls    |              |     |        |             |             |
| while    |              |     |        |             |             |
| the      |              |     |        |             |             |
| trouble  |              |     |        |             |             |
| is       |              |     |        |             |             |
| pending) |              |     |        |             |             |
|          |              |     |        |             |             |
| ·        |              |     |        |             |             |
| Customer |              |     |        |             |             |
| Premises |              |     |        |             |             |
| E        |              |     |        |             |             |
| quipment |              |     |        |             |             |
| (CPE)    |              |     |        |             |             |
| troubles |              |     |        |             |             |
|          |              |     |        |             |             |
| ·        |              |     |        |             |             |
| Troubles |              |     |        |             |             |
| reported |              |     |        |             |             |
| but not  |              |     |        |             |             |
| found    |              |     |        |             |             |
| (Found   |              |     |        |             |             |
| OK and   |              |     |        |             |             |
| Test     |              |     |        |             |             |
| OK).     |              |     |        |             |             |
|          |              |     |        |             |             |
| ·        |              |     |        |             |             |
| Troubles |              |     |        |             |             |
| closed   |              |     |        |             |             |
| due to   |              |     |        |             |             |
| customer |              |     |        |             |             |
| action.  |              |     |        |             |             |
|          |              |     |        |             |             |
| ·        |              |     |        |             |             |
| Troubles |              |     |        |             |             |
| reported |              |     |        |             |             |
| by Bell  |              |     |        |             |             |
| Atlantic |              |     |        |             |             |
| e        |              |     |        |             |             |
| mployees |              |     |        |             |             |
| in the   |              |     |        |             |             |
| course   |              |     |        |             |             |
| of       |              |     |        |             |             |
| pe       |              |     |        |             |             |
| rforming |              |     |        |             |             |
| prev     |              |     |        |             |             |
| entative |              |     |        |             |             |
| main     |              |     |        |             |             |
| tenance, |              |     |        |             |             |
| where no |              |     |        |             |             |
| customer |              |     |        |             |             |
| has      |              |     |        |             |             |
| reported |              |     |        |             |             |
| a        |              |     |        |             |             |
| trouble  |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Per    |              |     |        |             |             |
| formance |              |     |        |             |             |
| Sta      |              |     |        |             |             |
| ndard:** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| Parity   |              |     |        |             |             |
| with BA  |              |     |        |             |             |
| Retail.  |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Report |              |     |        |             |             |
| Dime     |              |     |        |             |             |
| nsions** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| Company: |              |     | Geog   |             |             |
|          |              |     | raphy: |             |             |
| · BA     |              |     |        |             |             |
| Retail   |              |     | ·      |             |             |
|          |              |     | State  |             |             |
| · CLEC   |              |     |        |             |             |
| A        |              |     |        |             |             |
| ggregate |              |     |        |             |             |
|          |              |     |        |             |             |
| > · CLEC |              |     |        |             |             |
| >        |              |     |        |             |             |
| Specific |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Sub-M  |              |     |        |             |             |
| etrics** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **M      | **Mean Time  |     |        |             |             |
| R-4-01** | To Repair -- |     |        |             |             |
|          | Total**      |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Pr     | #####        | R   |        | UNE:        | Trunks:     |
| oducts** | #### Retail: | esa |        |             |             |
|          |              | le: |        | · Specials  | · CLEC      |
|          | · Specials   |     |        |             | Trunks      |
|          |              | ·   |        |             |             |
|          | · IXC FGD    | Sp  |        |             |             |
|          | Trunks       | eci |        |             |             |
|          |              | als |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Calcu  | *            |     |        | **De        |             |
| lation** | *Numerator** |     |        | nominator** |             |
+----------+--------------+-----+--------+-------------+-------------+
|          | Sum of       |     |        | Count of    |             |
|          | Trouble      |     |        | central     |             |
|          | clear date   |     |        | office and  |             |
|          | and time     |     |        | loop        |             |
|          | less trouble |     |        | troubles    |             |
|          | receipt date |     |        | (           |             |
|          | and time for |     |        | disposition |             |
|          | central      |     |        | codes 03,   |             |
|          | office and   |     |        | 04 and 05.) |             |
|          | loop         |     |        |             |             |
|          | troubles     |     |        |             |             |
|          | (disposition |     |        |             |             |
|          | code 03, 04  |     |        |             |             |
|          | and 05       |     |        |             |             |
|          | (Specials -- |     |        |             |             |
|          | excludes     |     |        |             |             |
|          | stop time))  |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+

+----------+------------------+---+---------+-------+---+------------------+
| **Sub    |                  |   |         |       |   |                  |
| -Metrics |                  |   |         |       |   |                  |
| MR-4     |                  |   |         |       |   |                  |
| Trouble  |                  |   |         |       |   |                  |
| Duration |                  |   |         |       |   |                  |
| I        |                  |   |         |       |   |                  |
| ntervals |                  |   |         |       |   |                  |
| (cont    |                  |   |         |       |   |                  |
| inued)** |                  |   |         |       |   |                  |
+----------+------------------+---+---------+-------+---+------------------+
| **M      | **Mean Time To   |   |         |       |   |                  |
| R-4-02** | Repair -- Loop   |   |         |       |   |                  |
|          | Trouble**        |   |         |       |   |                  |
+----------+------------------+---+---------+-------+---+------------------+
| **Pr     | #                | R |         |       | U |                  |
| oducts** | ######## Retail: | e |         |       | N |                  |
|          |                  | s |         |       | E |                  |
|          | · POTS/ Complex  | a |         |       | : |                  |
|          |                  | l |         |       |   |                  |
|          |                  | e |         |       | · |                  |
|          |                  | : |         |       | P |                  |
|          |                  |   |         |       | l |                  |
|          |                  | · |         |       | a |                  |
|          |                  | P |         |       | t |                  |
|          |                  | O |         |       | f |                  |
|          |                  | T |         |       | o |                  |
|          |                  | S |         |       | r |                  |
|          |                  | / |         |       | m |                  |
|          |                  | C |         |       |   |                  |
|          |                  | o |         |       | · |                  |
|          |                  | m |         |       | L |                  |
|          |                  | p |         |       | o |                  |
|          |                  | l |         |       | o |                  |
|          |                  | e |         |       | p |                  |
|          |                  | x |         |       |   |                  |
|          |                  |   |         |       | · |                  |
|          |                  |   |         |       | 2 |                  |
|          |                  |   |         |       | W |                  |
|          |                  |   |         |       | i |                  |
|          |                  |   |         |       | r |                  |
|          |                  |   |         |       | e |                  |
|          |                  |   |         |       | D |                  |
|          |                  |   |         |       | i |                  |
|          |                  |   |         |       | g |                  |
|          |                  |   |         |       | i |                  |
|          |                  |   |         |       | t |                  |
|          |                  |   |         |       | a |                  |
|          |                  |   |         |       | l |                  |
|          |                  |   |         |       |   |                  |
|          |                  |   |         |       | · |                  |
|          |                  |   |         |       | 2 |                  |
|          |                  |   |         |       | W |                  |
|          |                  |   |         |       | i |                  |
|          |                  |   |         |       | r |                  |
|          |                  |   |         |       | e |                  |
|          |                  |   |         |       | x |                  |
|          |                  |   |         |       | D |                  |
|          |                  |   |         |       | S |                  |
|          |                  |   |         |       | L |                  |
+----------+------------------+---+---------+-------+---+------------------+
| **Calcu  | **Numerator**    |   |         | **Den |   |                  |
| lation** |                  |   |         | omina |   |                  |
|          |                  |   |         | tor** |   |                  |
+----------+------------------+---+---------+-------+---+------------------+
|          | Sum of Trouble   |   |         | Count |   |                  |
|          | clear date and   |   |         | of    |   |                  |
|          | time less        |   |         | loop  |   |                  |
|          | trouble receipt  |   |         | tro   |   |                  |
|          | date and time    |   |         | ubles |   |                  |
|          | for loop         |   |         | (d    |   |                  |
|          | troubles         |   |         | ispos |   |                  |
|          | (disposition     |   |         | ition |   |                  |
|          | code 03 and 04)  |   |         | codes |   |                  |
|          |                  |   |         | 03    |   |                  |
|          |                  |   |         | and   |   |                  |
|          |                  |   |         | 04)   |   |                  |
+----------+------------------+---+---------+-------+---+------------------+
| **M      | **Mean Time To   |   |         |       |   |                  |
| R-4-03** | Repair --        |   |         |       |   |                  |
|          | Central Office   |   |         |       |   |                  |
|          | Trouble**        |   |         |       |   |                  |
+----------+------------------+---+---------+-------+---+------------------+
| **Pr     | #                | R |         |       | U |                  |
| oducts** | ######## Retail: | e |         |       | N |                  |
|          |                  | s |         |       | E |                  |
|          | · POTS/ Complex  | a |         |       | : |                  |
|          |                  | l |         |       |   |                  |
|          |                  | e |         |       | · |                  |
|          |                  | : |         |       | P |                  |
|          |                  |   |         |       | O |                  |
|          |                  | · |         |       | T |                  |
|          |                  | P |         |       | S |                  |
|          |                  | O |         |       | - |                  |
|          |                  | T |         |       | - |                  |
|          |                  | S |         |       | P |                  |
|          |                  | / |         |       | l |                  |
|          |                  | C |         |       | a |                  |
|          |                  | o |         |       | t |                  |
|          |                  | m |         |       | f |                  |
|          |                  | p |         |       | o |                  |
|          |                  | l |         |       | r |                  |
|          |                  | e |         |       | m |                  |
|          |                  | x |         |       |   |                  |
|          |                  |   |         |       | · |                  |
|          |                  |   |         |       | P |                  |
|          |                  |   |         |       | O |                  |
|          |                  |   |         |       | T |                  |
|          |                  |   |         |       | S |                  |
|          |                  |   |         |       |   |                  |
|          |                  |   |         |       | - |                  |
|          |                  |   |         |       | L |                  |
|          |                  |   |         |       | o |                  |
|          |                  |   |         |       | o |                  |
|          |                  |   |         |       | p |                  |
|          |                  |   |         |       |   |                  |
|          |                  |   |         |       | · |                  |
|          |                  |   |         |       | 2 |                  |
|          |                  |   |         |       | W |                  |
|          |                  |   |         |       | i |                  |
|          |                  |   |         |       | r |                  |
|          |                  |   |         |       | e |                  |
|          |                  |   |         |       | D |                  |
|          |                  |   |         |       | i |                  |
|          |                  |   |         |       | g |                  |
|          |                  |   |         |       | i |                  |
|          |                  |   |         |       | t |                  |
|          |                  |   |         |       | a |                  |
|          |                  |   |         |       | l |                  |
|          |                  |   |         |       |   |                  |
|          |                  |   |         |       | · |                  |
|          |                  |   |         |       | 2 |                  |
|          |                  |   |         |       | W |                  |
|          |                  |   |         |       | i |                  |
|          |                  |   |         |       | r |                  |
|          |                  |   |         |       | e |                  |
|          |                  |   |         |       | x |                  |
|          |                  |   |         |       | D |                  |
|          |                  |   |         |       | S |                  |
|          |                  |   |         |       | L |                  |
+----------+------------------+---+---------+-------+---+------------------+
| **Calcu  | **Numerator**    |   |         | **Den |   |                  |
| lation** |                  |   |         | omina |   |                  |
|          |                  |   |         | tor** |   |                  |
+----------+------------------+---+---------+-------+---+------------------+
|          | Sum of Trouble   |   |         | Count |   |                  |
|          | clear date and   |   |         | of    |   |                  |
|          | time less        |   |         | Total |   |                  |
|          | trouble receipt  |   |         | ce    |   |                  |
|          | date and time    |   |         | ntral |   |                  |
|          | for central      |   |         | o     |   |                  |
|          | office troubles  |   |         | ffice |   |                  |
|          | (disposition     |   |         | tro   |   |                  |
|          | code 05)         |   |         | ubles |   |                  |
|          |                  |   |         | (d    |   |                  |
|          |                  |   |         | ispos |   |                  |
|          |                  |   |         | ition |   |                  |
|          |                  |   |         | codes |   |                  |
|          |                  |   |         | 05)   |   |                  |
+----------+------------------+---+---------+-------+---+------------------+
| **M      | **% Out of       |   |         |       |   |                  |
| R-4-07** | Service \> 12    |   |         |       |   |                  |
|          | Hours**          |   |         |       |   |                  |
+----------+------------------+---+---------+-------+---+------------------+
| **Pr     | #                |   |         | Tr    |   |                  |
| oducts** | ######## Retail: |   |         | unks: |   |                  |
|          |                  |   |         |       |   |                  |
|          | · IXC FGD Trunks |   |         | ·     |   |                  |
|          |                  |   |         | CLEC  |   |                  |
|          |                  |   |         | T     |   |                  |
|          |                  |   |         | runks |   |                  |
+----------+------------------+---+---------+-------+---+------------------+
| **Calcu  | **Numerator**    |   |         | **Den |   |                  |
| lation** |                  |   |         | omina |   |                  |
|          |                  |   |         | tor** |   |                  |
+----------+------------------+---+---------+-------+---+------------------+
|          | Count of         |   |         | Count |   |                  |
|          | troubles out of  |   |         | of    |   |                  |
|          | service, where   |   |         | Out   |   |                  |
|          | the trouble      |   |         | of    |   |                  |
|          | clear date and   |   |         | se    |   |                  |
|          | time less        |   |         | rvice |   |                  |
|          | trouble receipt  |   |         | tro   |   |                  |
|          | date and time is |   |         | ubles |   |                  |
|          | greater than 12  |   |         | (Loop |   |                  |
|          | hours.           |   |         | & CO) |   |                  |
+----------+------------------+---+---------+-------+---+------------------+
| **M      | **% Out of       |   |         |       |   |                  |
| R-4-08** | Service \> 24    |   |         |       |   |                  |
|          | Hours**          |   |         |       |   |                  |
+----------+------------------+---+---------+-------+---+------------------+
| **Pr     | #                |   | Resale: |       |   | UNE:             |
| oducts** | ######## Retail: |   |         |       |   |                  |
|          |                  |   | ·       |       |   | · Platform       |
|          | · POTS/Complex   |   | POTS/   |       |   |                  |
|          |                  |   | Complex |       |   | · Loop           |
|          | · Specials       |   |         |       |   |                  |
|          |                  |   | ·       |       |   | · 2 Wire Digital |
|          |                  |   | S       |       |   |                  |
|          |                  |   | pecials |       |   | · 2 Wire xDSL    |
|          |                  |   |         |       |   |                  |
|          |                  |   |         |       |   | · Specials       |
+----------+------------------+---+---------+-------+---+------------------+
| **Calcu  | **Numerator**    |   |         | **Den |   |                  |
| lation** |                  |   |         | omina |   |                  |
|          |                  |   |         | tor** |   |                  |
+----------+------------------+---+---------+-------+---+------------------+
|          | Count of         |   |         | Count |   |                  |
|          | troubles out of  |   |         | of    |   |                  |
|          | service, where   |   |         | Out   |   |                  |
|          | the trouble      |   |         | of    |   |                  |
|          | clear date and   |   |         | se    |   |                  |
|          | time less        |   |         | rvice |   |                  |
|          | trouble receipt  |   |         | tro   |   |                  |
|          | date and time is |   |         | ubles |   |                  |
|          | greater than 24  |   |         | (Loop |   |                  |
|          | hours.           |   |         | &     |   |                  |
|          |                  |   |         | CO).  |   |                  |
+----------+------------------+---+---------+-------+---+------------------+

+----------+--------------+-----+--------+-------------+-------------+
| **Fun    |              |     |        |             |             |
| ction:** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| ###      |              |     |        |             |             |
| #### MR- |              |     |        |             |             |
| 5 Repeat |              |     |        |             |             |
|  Trouble |              |     |        |             |             |
|  Reports |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Defin  |              |     |        |             |             |
| ition:** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| The      |              |     |        |             |             |
| percent  |              |     |        |             |             |
| of       |              |     |        |             |             |
| troubles |              |     |        |             |             |
| cleared  |              |     |        |             |             |
| that     |              |     |        |             |             |
| have an  |              |     |        |             |             |
| ad       |              |     |        |             |             |
| ditional |              |     |        |             |             |
| trouble  |              |     |        |             |             |
| within   |              |     |        |             |             |
| 30 days  |              |     |        |             |             |
| for      |              |     |        |             |             |
| which a  |              |     |        |             |             |
| network  |              |     |        |             |             |
| trouble  |              |     |        |             |             |
| (Dis     |              |     |        |             |             |
| position |              |     |        |             |             |
| Codes 3, |              |     |        |             |             |
| 4, or 5) |              |     |        |             |             |
| is       |              |     |        |             |             |
| found. A |              |     |        |             |             |
| repeat   |              |     |        |             |             |
| trouble  |              |     |        |             |             |
| report   |              |     |        |             |             |
| is       |              |     |        |             |             |
| defined  |              |     |        |             |             |
| as a     |              |     |        |             |             |
| trouble  |              |     |        |             |             |
| on the   |              |     |        |             |             |
| same     |              |     |        |             |             |
| li       |              |     |        |             |             |
| ne/circu |              |     |        |             |             |
| it/trunk |              |     |        |             |             |
| as a     |              |     |        |             |             |
| previous |              |     |        |             |             |
| trouble  |              |     |        |             |             |
| report   |              |     |        |             |             |
| within   |              |     |        |             |             |
| the last |              |     |        |             |             |
| 30       |              |     |        |             |             |
| calendar |              |     |        |             |             |
| days.    |              |     |        |             |             |
| Any      |              |     |        |             |             |
| trouble, |              |     |        |             |             |
| re       |              |     |        |             |             |
| gardless |              |     |        |             |             |
| of the   |              |     |        |             |             |
| original |              |     |        |             |             |
| dis      |              |     |        |             |             |
| position |              |     |        |             |             |
| code,    |              |     |        |             |             |
| that     |              |     |        |             |             |
| repeat   |              |     |        |             |             |
| as a     |              |     |        |             |             |
| code 3,  |              |     |        |             |             |
| 4, or 5  |              |     |        |             |             |
| will be  |              |     |        |             |             |
| cl       |              |     |        |             |             |
| assified |              |     |        |             |             |
| as a     |              |     |        |             |             |
| repeat   |              |     |        |             |             |
| report.  |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Exclu  |              |     |        |             |             |
| sions:** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| A report |              |     |        |             |             |
| is not   |              |     |        |             |             |
| scored a |              |     |        |             |             |
| repeat   |              |     |        |             |             |
| where    |              |     |        |             |             |
| the      |              |     |        |             |             |
| original |              |     |        |             |             |
| reports  |              |     |        |             |             |
| are:     |              |     |        |             |             |
|          |              |     |        |             |             |
| ·        |              |     |        |             |             |
| Troubles |              |     |        |             |             |
| reported |              |     |        |             |             |
| by Bell  |              |     |        |             |             |
| Atlantic |              |     |        |             |             |
| e        |              |     |        |             |             |
| mployees |              |     |        |             |             |
| in the   |              |     |        |             |             |
| course   |              |     |        |             |             |
| of       |              |     |        |             |             |
| pe       |              |     |        |             |             |
| rforming |              |     |        |             |             |
| prev     |              |     |        |             |             |
| entative |              |     |        |             |             |
| main     |              |     |        |             |             |
| tenance, |              |     |        |             |             |
| where no |              |     |        |             |             |
| customer |              |     |        |             |             |
| has      |              |     |        |             |             |
| reported |              |     |        |             |             |
| a        |              |     |        |             |             |
| trouble  |              |     |        |             |             |
|          |              |     |        |             |             |
| Excluded |              |     |        |             |             |
| from the |              |     |        |             |             |
| "repeat" |              |     |        |             |             |
| reports  |              |     |        |             |             |
| are:     |              |     |        |             |             |
|          |              |     |        |             |             |
| > ·      |              |     |        |             |             |
| > Su     |              |     |        |             |             |
| bsequent |              |     |        |             |             |
| >        |              |     |        |             |             |
|  reports |              |     |        |             |             |
| > (ad    |              |     |        |             |             |
| ditional |              |     |        |             |             |
| >        |              |     |        |             |             |
| customer |              |     |        |             |             |
| > calls  |              |     |        |             |             |
| > while  |              |     |        |             |             |
| > the    |              |     |        |             |             |
| >        |              |     |        |             |             |
|  trouble |              |     |        |             |             |
| > is     |              |     |        |             |             |
| >        |              |     |        |             |             |
| pending) |              |     |        |             |             |
| >        |              |     |        |             |             |
| > ·      |              |     |        |             |             |
| >        |              |     |        |             |             |
| Customer |              |     |        |             |             |
| >        |              |     |        |             |             |
| Premises |              |     |        |             |             |
| > E      |              |     |        |             |             |
| quipment |              |     |        |             |             |
| > (CPE)  |              |     |        |             |             |
| >        |              |     |        |             |             |
| troubles |              |     |        |             |             |
| >        |              |     |        |             |             |
| > ·      |              |     |        |             |             |
| >        |              |     |        |             |             |
| Troubles |              |     |        |             |             |
| >        |              |     |        |             |             |
| reported |              |     |        |             |             |
| > but    |              |     |        |             |             |
| > not    |              |     |        |             |             |
| > found  |              |     |        |             |             |
| > upon   |              |     |        |             |             |
| >        |              |     |        |             |             |
| dispatch |              |     |        |             |             |
| > (Found |              |     |        |             |             |
| > OK and |              |     |        |             |             |
| > Test   |              |     |        |             |             |
| > OK).   |              |     |        |             |             |
| >        |              |     |        |             |             |
| > ·      |              |     |        |             |             |
| >        |              |     |        |             |             |
| Troubles |              |     |        |             |             |
| > closed |              |     |        |             |             |
| > due to |              |     |        |             |             |
| >        |              |     |        |             |             |
| customer |              |     |        |             |             |
| >        |              |     |        |             |             |
|  action. |              |     |        |             |             |
| >        |              |     |        |             |             |
| > ·      |              |     |        |             |             |
| >        |              |     |        |             |             |
| Troubles |              |     |        |             |             |
| >        |              |     |        |             |             |
| reported |              |     |        |             |             |
| > by     |              |     |        |             |             |
| > Bell   |              |     |        |             |             |
| >        |              |     |        |             |             |
| Atlantic |              |     |        |             |             |
| > e      |              |     |        |             |             |
| mployees |              |     |        |             |             |
| > in the |              |     |        |             |             |
| > course |              |     |        |             |             |
| > of     |              |     |        |             |             |
| > pe     |              |     |        |             |             |
| rforming |              |     |        |             |             |
| > prev   |              |     |        |             |             |
| entative |              |     |        |             |             |
| > main   |              |     |        |             |             |
| tenance, |              |     |        |             |             |
| > where  |              |     |        |             |             |
| > no     |              |     |        |             |             |
| >        |              |     |        |             |             |
| customer |              |     |        |             |             |
| > has    |              |     |        |             |             |
| >        |              |     |        |             |             |
| reported |              |     |        |             |             |
| > a      |              |     |        |             |             |
| >        |              |     |        |             |             |
|  trouble |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Per    |              |     |        |             |             |
| formance |              |     |        |             |             |
| Sta      |              |     |        |             |             |
| ndard:** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| Parity   |              |     |        |             |             |
| with BA  |              |     |        |             |             |
| Retail.  |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Report |              |     |        |             |             |
| Dime     |              |     |        |             |             |
| nsions** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| Company: |              |     | Geog   |             |             |
|          |              |     | raphy: |             |             |
| · BA     |              |     |        |             |             |
| Retail   |              |     | ·      |             |             |
|          |              |     | State  |             |             |
| · CLEC   |              |     |        |             |             |
| A        |              |     |        |             |             |
| ggregate |              |     |        |             |             |
|          |              |     |        |             |             |
| > · CLEC |              |     |        |             |             |
| >        |              |     |        |             |             |
| Specific |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Sub-M  |              |     |        |             |             |
| etrics** |              |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **M      | **% Repeat   |     |        |             |             |
| R-5-01** | Reports      |     |        |             |             |
|          | within 30    |     |        |             |             |
|          | Days**       |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Pr     | #####        | R   |        | UNE:        | Trunks:     |
| oducts** | #### Retail: | esa |        |             |             |
|          |              | le: |        | • Platform  | • CLEC      |
|          | • POTS/      |     |        |             | Trunks      |
|          | Complex      | •   |        | • Loop      |             |
|          |              | POT |        |             |             |
|          | • Specials   | S/C |        | • 2 Wire    |             |
|          |              | omp |        | Digital     |             |
|          | • IXC FGD    | lex |        |             |             |
|          | Trunks       |     |        | • 2 Wire    |             |
|          |              | •   |        | xDSL        |             |
|          |              | Sp  |        |             |             |
|          |              | eci |        | • Specials  |             |
|          |              | als |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+
| **Calcu  | *            |     |        | **De        |             |
| lation** | *Numerator** |     |        | nominator** |             |
+----------+--------------+-----+--------+-------------+-------------+
|          | Count of     |     |        | Total       |             |
|          | central      |     |        | central     |             |
|          | office and   |     |        | office and  |             |
|          | loop         |     |        | loop Found  |             |
|          | troubles     |     |        | troubles    |             |
|          | that had     |     |        | (           |             |
|          | previous     |     |        | Disposition |             |
|          | troubles     |     |        | codes 03,   |             |
|          | within the   |     |        | 04 and 05)  |             |
|          | last 30      |     |        |             |             |
|          | days.        |     |        |             |             |
|          | (Disposition |     |        |             |             |
|          | codes        |     |        |             |             |
|          | 03/04/05,    |     |        |             |             |
|          | That         |     |        |             |             |
|          | Repeated     |     |        |             |             |
|          | From         |     |        |             |             |
|          | Disposition  |     |        |             |             |
|          | codes \< 14) |     |        |             |             |
+----------+--------------+-----+--------+-------------+-------------+

**Network Performance (NP)**

+-----------------------------------------------------------------------+
| **Function:**                                                         |
+-----------------------------------------------------------------------+
| ####### NP-1 Percent Final Trunk Group Blockage                       |
+-----------------------------------------------------------------------+
| **Definition:**                                                       |
+-----------------------------------------------------------------------+
| The percent of Final Trunk Groups that exceed blocking design         |
| threshold. Monthly trunk blockage studies are based on a time         |
| consistent busy hour. The percentage of BA trunk groups exceeding the |
| applicable blocking design threshold will be reported. Data collected |
| in a single study period to monitor trunk group performance is a      |
| sample and is subject to statistical variation based upon the number  |
| of trunks in the group and the number of valid measurements. With     |
| this variation, for any properly engineered trunk group, the measured |
| blocking for a trunk group for a single study may exceed the          |
| design-blocking threshold. \[Tables specify the blocking threshold    |
| (Service Threshold) under which Bell Atlantic operates, above which   |
| it is statistically probable that the design blocking standard is not |
| being met and the trunk group requires servicing action. For B.005    |
| design, this is trunk-groups exceeding a threshold of about 2%        |
| blocking.\]                                                           |
|                                                                       |
| For this measure, BA Retail Trunks are defined as Common Final Trunks |
| carrying Local Traffic between offices. Typical common final trunks   |
| are between end offices and access tandems.                           |
|                                                                       |
| CLEC Trunks are dedicated final trunks carrying traffic from the BA   |
| access tandem to the CLEC.                                            |
+-----------------------------------------------------------------------+
| **Exclusions:**                                                       |
+-----------------------------------------------------------------------+
| Trunks not included:                                                  |
|                                                                       |
| · IXC Dedicated Trunks                                                |
|                                                                       |
| · Common Trunks carrying only IXC traffic                             |
|                                                                       |
| BA will electronically notify CLECs (operational trunk staffs), of    |
| the following situations for blocked trunks. This notification will   |
| identify that BA has identified a blocked trunk group and that the    |
| trunk group should be excluded from BA performance. Unless the CLEC   |
| responds back with documentation that the information on the          |
| condition is inaccurate, the trunk group will be excluded:            |
|                                                                       |
| > · Trunks blocked due to CLEC network failure                        |
| >                                                                     |
| > · Trunks that actually overflow to a final trunk, but are not       |
| > designated as an overflow trunk                                     |
| >                                                                     |
| > · Trunks blocked where CLEC order for augmentation is overdue       |
| >                                                                     |
| > · Trunks blocked where CLEC has not responded to or has denied BA   |
| > request for augmentation                                            |
| >                                                                     |
| > · Trunks blocked due to other CLEC trunk network rearrangements     |
+-----------------------------------------------------------------------+
| **Performance Standard:**                                             |
+-----------------------------------------------------------------------+
| Because Common trunks carry both retail and CLEC traffic, there will  |
| be parity with Retail on common trunks.                               |
|                                                                       |
| For individual trunk groups carrying traffic between BA and CLECs, BA |
| will provide explanation (and action plan if necessary) on individual |
| trunks blocking for two months consecutively. An individual trunk     |
| should not be blocked for three consecutive months.                   |
|                                                                       |
| End User Standard:                                                    |
|                                                                       |
| 602.1(m) Final Trunk Group - The last choice group of common          |
| interoffice communications channels for the routing of local,         |
| operator and/or toll calls.                                           |
|                                                                       |
| 603.3(g) Percent Final Trunk Group Blockages. This metric is defined  |
| as the monthly percentage of blocked calls on any local, toll and     |
| local operator final trunk groups and has a performance threshold of  |
| 3.0% or less for each final trunk group.                              |
|                                                                       |
| 603.4(d)(3) For Percent Final Trunk Group Blockages, a Service        |
| Inquiry Report shall automatically be filed whenever performance is   |
| not at or better than 3.0 percent for three consecutive months.       |
+-----------------------------------------------------------------------+

+----------+--------------------+--------+----------------------------+
| **Report |                    |        |                            |
| Di       |                    |        |                            |
| mensions |                    |        |                            |
| -- NP-1  |                    |        |                            |
| Percent  |                    |        |                            |
| Final    |                    |        |                            |
| Trunk    |                    |        |                            |
| Group    |                    |        |                            |
| Bl       |                    |        |                            |
| ockage** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| Company: |                    | Geog   |                            |
|          |                    | raphy: |                            |
| · CLEC   |                    |        |                            |
| A        |                    | ·      |                            |
| ggregate |                    | State  |                            |
|          |                    |        |                            |
| > · CLEC |                    |        |                            |
| >        |                    |        |                            |
| Specific |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| **Pr     | Trunks:            |        |                            |
| oducts** |                    |        |                            |
|          | · CLEC Trunks      |        |                            |
+----------+--------------------+--------+----------------------------+
| **Sub-M  |                    |        |                            |
| etrics** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| **N      | **Number Final     |        |                            |
| P-1-04** | Trunk Groups       |        |                            |
|          | Exceeding Blocking |        |                            |
|          | Standard -- 3      |        |                            |
|          | Months**           |        |                            |
+----------+--------------------+--------+----------------------------+
| **Calcu  | **Numerator**      |        | **Denominator**            |
| lation** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
|          | Count of Final     |        | Not applicable             |
|          | Trunk Groups that  |        |                            |
|          | Exceed Blocking    |        |                            |
|          | Threshold, for     |        |                            |
|          | three consecutive  |        |                            |
|          | months, exclusive  |        |                            |
|          | of trunks that     |        |                            |
|          | block due to CLEC  |        |                            |
|          | network problems   |        |                            |
|          | as agreed by       |        |                            |
|          | CLECs.             |        |                            |
+----------+--------------------+--------+----------------------------+

+----------+--------------------+--------+----------------------------+
| **Fun    |                    |        |                            |
| ction:** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| ####     |                    |        |                            |
| ### NP-2 |                    |        |                            |
|  Colloca |                    |        |                            |
| tion Per |                    |        |                            |
| formance |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| **Defin  |                    |        |                            |
| ition:** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| [Interv  |                    |        |                            |
| al]{.und |                    |        |                            |
| erline}: |                    |        |                            |
| The      |                    |        |                            |
| average  |                    |        |                            |
| number   |                    |        |                            |
| of       |                    |        |                            |
| business |                    |        |                            |
| days     |                    |        |                            |
| between  |                    |        |                            |
| order    |                    |        |                            |
| app      |                    |        |                            |
| lication |                    |        |                            |
| date and |                    |        |                            |
| co       |                    |        |                            |
| mpletion |                    |        |                            |
| or       |                    |        |                            |
| between  |                    |        |                            |
| order    |                    |        |                            |
| app      |                    |        |                            |
| lication |                    |        |                            |
| date and |                    |        |                            |
| response |                    |        |                            |
| (noti    |                    |        |                            |
| fication |                    |        |                            |
| of space |                    |        |                            |
| avail    |                    |        |                            |
| ability) |                    |        |                            |
| date.    |                    |        |                            |
| The      |                    |        |                            |
| app      |                    |        |                            |
| lication |                    |        |                            |
| date is  |                    |        |                            |
| the date |                    |        |                            |
| that a   |                    |        |                            |
| valid    |                    |        |                            |
| service  |                    |        |                            |
| request  |                    |        |                            |
| is       |                    |        |                            |
| r        |                    |        |                            |
| eceived. |                    |        |                            |
|          |                    |        |                            |
| (For NY  |                    |        |                            |
| Per 914  |                    |        |                            |
| tariff,  |                    |        |                            |
| (Section |                    |        |                            |
| 5.5.     |                    |        |                            |
| 1(B)(3)) |                    |        |                            |
| Un-fo    |                    |        |                            |
| recasted |                    |        |                            |
| demand   |                    |        |                            |
| will     |                    |        |                            |
| have the |                    |        |                            |
| f        |                    |        |                            |
| ollowing |                    |        |                            |
| interval |                    |        |                            |
| start    |                    |        |                            |
| date:    |                    |        |                            |
|          |                    |        |                            |
| > · No   |                    |        |                            |
| >        |                    |        |                            |
| Forecast |                    |        |                            |
| > R      |                    |        |                            |
| eceived: |                    |        |                            |
| > 3      |                    |        |                            |
| > months |                    |        |                            |
| > after  |                    |        |                            |
| > app    |                    |        |                            |
| lication |                    |        |                            |
| > date   |                    |        |                            |
| >        |                    |        |                            |
| > ·      |                    |        |                            |
| >        |                    |        |                            |
| Forecast |                    |        |                            |
| >        |                    |        |                            |
| received |                    |        |                            |
| > 1      |                    |        |                            |
| > month  |                    |        |                            |
| > prior  |                    |        |                            |
| > to     |                    |        |                            |
| > app    |                    |        |                            |
| lication |                    |        |                            |
| > date:  |                    |        |                            |
| > 2      |                    |        |                            |
| > months |                    |        |                            |
| > after  |                    |        |                            |
| > app    |                    |        |                            |
| lication |                    |        |                            |
| > date   |                    |        |                            |
| >        |                    |        |                            |
| > ·      |                    |        |                            |
| >        |                    |        |                            |
| Forecast |                    |        |                            |
| >        |                    |        |                            |
| received |                    |        |                            |
| > 2      |                    |        |                            |
| > months |                    |        |                            |
| > prior  |                    |        |                            |
| > to     |                    |        |                            |
| > app    |                    |        |                            |
| lication |                    |        |                            |
| > date:  |                    |        |                            |
| > 1      |                    |        |                            |
| > month  |                    |        |                            |
| > after  |                    |        |                            |
| > app    |                    |        |                            |
| lication |                    |        |                            |
| > date   |                    |        |                            |
| >        |                    |        |                            |
| > ·      |                    |        |                            |
| >        |                    |        |                            |
| Forecast |                    |        |                            |
| >        |                    |        |                            |
| received |                    |        |                            |
| > 3      |                    |        |                            |
| > months |                    |        |                            |
| > prior  |                    |        |                            |
| > to     |                    |        |                            |
| > app    |                    |        |                            |
| lication |                    |        |                            |
| > date:  |                    |        |                            |
| > On the |                    |        |                            |
| > app    |                    |        |                            |
| lication |                    |        |                            |
| > date   |                    |        |                            |
|          |                    |        |                            |
| Interval |                    |        |                            |
| Stops if |                    |        |                            |
| (stop    |                    |        |                            |
| clock):  |                    |        |                            |
|          |                    |        |                            |
| > · For  |                    |        |                            |
| > CLEC   |                    |        |                            |
| > m      |                    |        |                            |
| ilestone |                    |        |                            |
| > misses |                    |        |                            |
| > (Mi    |                    |        |                            |
| lestones |                    |        |                            |
| > are    |                    |        |                            |
| > noted  |                    |        |                            |
| > in 914 |                    |        |                            |
| > tariff |                    |        |                            |
| > in     |                    |        |                            |
| >        |                    |        |                            |
|  section |                    |        |                            |
| >        |                    |        |                            |
| 5.1.4(D) |                    |        |                            |
| > and    |                    |        |                            |
| >        |                    |        |                            |
| 5.2.2(F) |                    |        |                            |
| > and in |                    |        |                            |
| > g      |                    |        |                            |
| lossary. |                    |        |                            |
|          |                    |        |                            |
| Comp     |                    |        |                            |
| letions: |                    |        |                            |
| BA will  |                    |        |                            |
| not be   |                    |        |                            |
| deemed   |                    |        |                            |
| to have  |                    |        |                            |
| c        |                    |        |                            |
| ompleted |                    |        |                            |
| work on  |                    |        |                            |
| a        |                    |        |                            |
| col      |                    |        |                            |
| location |                    |        |                            |
| case     |                    |        |                            |
| until    |                    |        |                            |
| the cage |                    |        |                            |
| is       |                    |        |                            |
| suitable |                    |        |                            |
| for use  |                    |        |                            |
| by the   |                    |        |                            |
| CLEC,    |                    |        |                            |
| and the  |                    |        |                            |
| cable    |                    |        |                            |
| as       |                    |        |                            |
| signment |                    |        |                            |
| inf      |                    |        |                            |
| ormation |                    |        |                            |
| n        |                    |        |                            |
| ecessary |                    |        |                            |
| to use   |                    |        |                            |
| the      |                    |        |                            |
| facility |                    |        |                            |
| has been |                    |        |                            |
| provided |                    |        |                            |
| to the   |                    |        |                            |
| CLEC.    |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| **Exclu  |                    |        |                            |
| sions:** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| > · None |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| **Fo     |                    |        |                            |
| rmula:** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| [Interva |                    |        |                            |
| l]{.unde |                    |        |                            |
| rline}:∑ |                    |        |                            |
| (C       |                    |        |                            |
| ommitted |                    |        |                            |
| Due Date |                    |        |                            |
| --       |                    |        |                            |
| App      |                    |        |                            |
| lication |                    |        |                            |
| Date) /  |                    |        |                            |
| Number   |                    |        |                            |
| of Cages |                    |        |                            |
|          |                    |        |                            |
| [% On    |                    |        |                            |
| Ti       |                    |        |                            |
| me]{.und |                    |        |                            |
| erline}: |                    |        |                            |
| Number   |                    |        |                            |
| of Cages |                    |        |                            |
| c        |                    |        |                            |
| ompleted |                    |        |                            |
| on Due   |                    |        |                            |
| Date     |                    |        |                            |
| (        |                    |        |                            |
| adjusted |                    |        |                            |
| for      |                    |        |                            |
| m        |                    |        |                            |
| ilestone |                    |        |                            |
| misses   |                    |        |                            |
| )/Number |                    |        |                            |
| of Cages |                    |        |                            |
| c        |                    |        |                            |
| ompleted |                    |        |                            |
| x 100    |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| **Per    |                    |        |                            |
| formance |                    |        |                            |
| Sta      |                    |        |                            |
| ndard:** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| Physic   |                    |        |                            |
| al[^19]: |                    |        |                            |
|          |                    |        |                            |
| > Noti   |                    |        |                            |
| fication |                    |        |                            |
| > of     |                    |        |                            |
| > Space  |                    |        |                            |
| > Avail  |                    |        |                            |
| ability: |                    |        |                            |
| > 8 Days |                    |        |                            |
| >        |                    |        |                            |
| > Col    |                    |        |                            |
| location |                    |        |                            |
| > I      |                    |        |                            |
| nterval: |                    |        |                            |
| > 76     |                    |        |                            |
| > Days   |                    |        |                            |
| >        |                    |        |                            |
| > 95% On |                    |        |                            |
| > Time   |                    |        |                            |
|          |                    |        |                            |
| Virtual: |                    |        |                            |
|          |                    |        |                            |
| > Noti   |                    |        |                            |
| fication |                    |        |                            |
| > of     |                    |        |                            |
| > Space  |                    |        |                            |
| > Avail  |                    |        |                            |
| ability: |                    |        |                            |
| > 14     |                    |        |                            |
| > Days   |                    |        |                            |
| >        |                    |        |                            |
| > Col    |                    |        |                            |
| location |                    |        |                            |
| > I      |                    |        |                            |
| nterval: |                    |        |                            |
| > 105    |                    |        |                            |
| > Days   |                    |        |                            |
| >        |                    |        |                            |
| > 95% On |                    |        |                            |
| > Time   |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| **Report |                    |        |                            |
| Dime     |                    |        |                            |
| nsions** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| Company: |                    | Geog   |                            |
|          |                    | raphy: |                            |
| · CLEC   |                    |        |                            |
| A        |                    | ·      |                            |
| ggregate |                    | State  |                            |
|          |                    |        |                            |
| > · CLEC |                    |        |                            |
| >        |                    |        |                            |
| Specific |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| **Sub-M  |                    |        |                            |
| etrics** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| **N      | **% On Time        |        |                            |
| P-2-01** | Response to        |        |                            |
|          | Request for        |        |                            |
|          | Physical           |        |                            |
|          | Collocation**      |        |                            |
+----------+--------------------+--------+----------------------------+
| **Calcu  | **Numerator**      |        | **Denominator**            |
| lation** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
|          | Count of requests  |        | Count of requests for      |
|          | for Physical       |        | physical collocation       |
|          | collocation cages  |        | received in period.        |
|          | where response to  |        |                            |
|          | request is         |        |                            |
|          | answered on time.  |        |                            |
+----------+--------------------+--------+----------------------------+

  ----------------- ------------------------------ ----------------------------
  **Sub-Metrics                                    
  NP-2 Collocation                                 
  Performance                                      
  (continued)**                                    

  **NP-2-02**       **% On Time Response to        
                    Request for Virtual            
                    Collocation**                  

  **Calculation**   **Numerator**                  **Denominator**

                    Count of requests for Virtual  Count of requests for
                    collocation arrangements where virtual collocation received
                    response to request is         in period.
                    answered on time.              

  **NP-2-05**       **% On Time -- Physical        
                    Collocation**                  

  **Calculation**   **Numerator**                  **Denominator**

                    Number of Physical collocation Count of physical
                    arrangements completed on or   collocation cages completed.
                    before due date (including due 
                    date extensions resulting from 
                    CLEC milestone misses).        

  **NP-2-06**       **% On Time -- Virtual         
                    Collocation**                  

  **Calculation**   **Numerator**                  **Denominator**

                    Number of virtual collocation  Count of virtual collocation
                    arrangements completed on or   arrangements completed.
                    before due date (including due 
                    date extensions resulting from 
                    CLEC milestone misses).        
  ----------------- ------------------------------ ----------------------------

**Billing Performance (BI)**

+----------+--------------------+--------+----------------------------+
| **Fun    |                    |        |                            |
| ction:** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| #######  |                    |        |                            |
|  BI-2 Ti |                    |        |                            |
| meliness |                    |        |                            |
|  of Carr |                    |        |                            |
| ier Bill |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| **Defin  |                    |        |                            |
| ition:** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| The      |                    |        |                            |
| percent  |                    |        |                            |
| of       |                    |        |                            |
| carrier  |                    |        |                            |
| bills    |                    |        |                            |
| sent to  |                    |        |                            |
| the      |                    |        |                            |
| carrier, |                    |        |                            |
| unless   |                    |        |                            |
| the CLEC |                    |        |                            |
| requests |                    |        |                            |
| special  |                    |        |                            |
| tr       |                    |        |                            |
| eatment, |                    |        |                            |
| within   |                    |        |                            |
| 10       |                    |        |                            |
| business |                    |        |                            |
| days of  |                    |        |                            |
| the bill |                    |        |                            |
| date.    |                    |        |                            |
| The bill |                    |        |                            |
| date is  |                    |        |                            |
| the end  |                    |        |                            |
| of the   |                    |        |                            |
| billing  |                    |        |                            |
| period   |                    |        |                            |
| for      |                    |        |                            |
| re       |                    |        |                            |
| curring, |                    |        |                            |
| non-r    |                    |        |                            |
| ecurring |                    |        |                            |
| and      |                    |        |                            |
| usage    |                    |        |                            |
| charges. |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| **Exclu  |                    |        |                            |
| sions:** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| · None   |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| **Fo     |                    |        |                            |
| rmula:** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| ###      |                    |        |                            |
| #### (Nu |                    |        |                            |
| mber of  |                    |        |                            |
| Bills se |                    |        |                            |
| nt withi |                    |        |                            |
| n 10 bus |                    |        |                            |
| iness da |                    |        |                            |
| ys / num |                    |        |                            |
| ber of b |                    |        |                            |
| ills sen |                    |        |                            |
| t) x 100 |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| **Per    |                    |        |                            |
| formance |                    |        |                            |
| Sta      |                    |        |                            |
| ndard:** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| 98% in   |                    |        |                            |
| 10       |                    |        |                            |
| Business |                    |        |                            |
| Days     |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| **Report |                    |        |                            |
| Dime     |                    |        |                            |
| nsions** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| Company: |                    | Geog   |                            |
|          |                    | raphy: |                            |
| · CLEC   |                    |        |                            |
| A        |                    | ·      |                            |
| ggregate |                    | State  |                            |
|          |                    |        |                            |
| · CLEC   |                    |        |                            |
| Specific |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| **Sub-M  |                    |        |                            |
| etrics** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
| **B      | **Timeliness of    |        |                            |
| I-2-01** | Carrier Bill**     |        |                            |
+----------+--------------------+--------+----------------------------+
| **Calcu  | **Numerator**      |        | **Denominator**            |
| lation** |                    |        |                            |
+----------+--------------------+--------+----------------------------+
|          | Count of carrier   |        | Count of Carrier Bills     |
|          | bills sent to CLEC |        | distributed                |
|          | [^20] within 10    |        |                            |
|          | business days of   |        |                            |
|          | bill date.         |        |                            |
+----------+--------------------+--------+----------------------------+

**GLOSSARY**

+----------------+-----------------------------------------------------+
| Application    | The date that a valid order is received.            |
| Date           |                                                     |
+----------------+-----------------------------------------------------+
| ASR            | Access Service Request                              |
+----------------+-----------------------------------------------------+
| BA             | Orders completed by BA for administrative purposes  |
| Administrative | and NOT at the request of a CLEC or end user. These |
| Orders         | also include administrative orders for BA official  |
|                | lines and LIDT (Left in Dial Tone). \[SWO\<\>"NC",  |
|                | "NF"\] \[CLS\<\>TOV, or CLS_2\<\>TOV\]              |
+----------------+-----------------------------------------------------+
| BASIC EDITS    | Front-end edits performed by the Gateway prior to   |
|                | order submission. Basic Edits performed against     |
|                | Gateway provided source data include: State Code    |
|                | must be a BA stateI; CLEC Id can not be blank; All  |
|                | Dates and Times must be numeric; Order Type must be |
|                | '1','2','3','4'; Svc Order Type must be '0', '1'    |
|                | '2'; Flowthru Candidate Ind and Flowthru Indicator  |
|                | must be 'Y' or 'N'; Lines Number must be numeric;   |
|                | Service Order Classification must be '0' or '1';    |
|                | Confirmation Method must be 'E', 'M' 'W'; Each      |
|                | submission must have a unique key (PON + Ver + CLEC |
|                | Id + State); Confirmation, Reject and Completion    |
|                | Transactions must have matching Submission record.  |
|                | Any changes to basic edits will be provided via BA  |
|                | Change Control procedures.                          |
+----------------+-----------------------------------------------------+
| BFR            | Bona Fide Request Process (BFR): See appendix D,    |
|                | Summary of BFR from N.Y. P.S.C. No. 916, Section    |
|                | 16.                                                 |
+----------------+-----------------------------------------------------+
| Collocation    | (FOR NY) From P.S.C. 914 Tariff, Section 5:         |
| Milestones     |                                                     |
|                | [Physical Collocation]{.underline}                  |
|                |                                                     |
|                | · Day 1 -- CLEC submits completed application       |
|                |                                                     |
|                | · Day 9 -- BA notifies CLEC that request can be     |
|                | accommodated and estimates costs.                   |
|                |                                                     |
|                | · Day 14 -- CLEC notifies BA of intent to proceed   |
|                | and submits 50% payment as set forth in 5.1.5(b) or |
|                | provides written agreement agreeing to reimburse BA |
|                | for all costs incurred should the CLEC withdraw its |
|                | collocation request                                 |
|                |                                                     |
|                | · Day 76 -- BA and CLEC attend Methods and          |
|                | Procedures meeting and BA turns over the            |
|                | multiplexing node to the CLEC                       |
|                |                                                     |
|                | BA and the CLEC shall work cooperatively in meeting |
|                | these milestones and deliverables as determined in  |
|                | the joint planning process. A preliminary schedule  |
|                | will be developed outlining major milestones. In    |
|                | physical collocation, the CLEC and BA control       |
|                | various interim milestones they must meet to meet   |
|                | the overall intervals. The interval clock will      |
|                | stop, and the final due date will be adjusted       |
|                | accordingly, for each milestone the CLEC misses     |
|                | (day for day).                                      |
|                |                                                     |
|                | Prior to the CLEC beginning the installation of its |
|                | equipment, the CLEC must sign the BA work           |
|                | completion notice, indicating acceptance of the     |
|                | multiplexing node construction work and providing   |
|                | BA with a security fee, if required, as set forth   |
|                | in Section 5.5.5. Payment is due within 30 days of  |
|                | bill date. The CLEC may not install any equipment   |
|                | of facilities in the multiplexing node(s) until     |
|                | after the receipt by BA of the BA work completion   |
|                | notice and any applicable security fee.             |
|                |                                                     |
|                | [Virtual Collocation:]{.underline}                  |
|                |                                                     |
|                | BA and the CLEC shall work cooperatively to jointly |
|                | plan the implementation milestones. BA and the CLEC |
|                | shall work cooperatively in meeting those           |
|                | milestones and deliverables as determined during    |
|                | the joint planning process. A preliminary schedule  |
|                | will be developed outlining major milestones        |
|                | including anticipated delivery dates for the        |
|                | CLEC-provided transmission equipment and for        |
|                | training.                                           |
+----------------+-----------------------------------------------------+

+----------------+-----------------------------------------------------+
| Common Final   | Common final trunks carry traffic between BA end    |
| Trunk          | offices and the BA access tandem, including local   |
| Blockage:      | traffic to BA customers as well as CLEC customers.  |
|                | (In rare circumstances, it is possible to have a    |
|                | common final trunk group between two end offices.)  |
|                | The percentage of BA common final trunk groups      |
|                | carrying local traffic, exceeding the applicable    |
|                | blocking design standard (either B.01 or B.005)     |
|                | will be reported. All CLEC trunks are engineered at |
|                | the B.005 level. In all but the Washington          |
|                | Metropolitan area, local common trunks are          |
|                | engineered at the B.005 level. In the Washington    |
|                | Metropolitan area, common trunks are engineered at  |
|                | the B.01 level.                                     |
+----------------+-----------------------------------------------------+
| Common Trunks: | \(A\) *[High Usage Trunks]{.underline}* carry       |
|                | two-way local traffic between two BA end offices.   |
|                | High Usage Common Trunks are designed so that       |
|                | traffic will overflow to final trunk groups. Local  |
|                | trunks are designed such that no more than 0.5%     |
|                | (B.005 standard) of traffic will overflow during    |
|                | the busy hour in all Bell Atlantic -- NY            |
|                | geographies.                                        |
|                |                                                     |
|                | \(B\) *[Final Trunks]{.underline}*: (All Bell       |
|                | Atlantic except NY LATA) Final Trunks carry two-way |
|                | local and long distance IXC traffic between an end  |
|                | office and an access tandem switch. Common Final    |
|                | Trunks are designed so that no more than 0.5%       |
|                | (B.005 standard) of traffic will block during the   |
|                | busy hour.                                          |
|                |                                                     |
|                | \(C\) *[Final Trunks - Local]{.underline}* (NY LATA |
|                | 132) Final Trunks carry local two-way traffic       |
|                | between an end office and an access tandem switch.  |
|                | Common Final Trunks are designed so that no more    |
|                | than 0.5% (B.005 standard) of traffic will block    |
|                | during the busy hour.                               |
|                |                                                     |
|                | \(D\) *[Final Trunks -- IXC]{.underline}* (NY LATA  |
|                | 132 and Washington Metropolitan Calling Area) Final |
|                | Trunks carry long distance IXC two-way traffic      |
|                | between an end office and an access tandem switch.  |
|                | Common Final Trunks are designed so that no more    |
|                | than 0.5% (B.005 standard) of traffic will block    |
|                | during the busy hour.                               |
+----------------+-----------------------------------------------------+
| Company        | Provisioning orders processed for administrative    |
| Initiated      | purposes and not at customer request.               |
| Orders         |                                                     |
+----------------+-----------------------------------------------------+
| Company        | Official Bell Atlantic Lines                        |
| Services       |                                                     |
+----------------+-----------------------------------------------------+
| Completion     | The date noted on the service order as the date     |
| Date           | that all physical work is completed as ordered.     |
+----------------+-----------------------------------------------------+
| Coordinated    | A coordinated cut-over is the live manual transfer  |
| Cut over       | of a BA end user to a CLEC completed with manual    |
|                | coordination by BA and CLEC technicians to minimize |
|                | disruptions for the end user customer. Also known   |
|                | as a "hot cut". These all have fixed minimum        |
|                | intervals.                                          |
+----------------+-----------------------------------------------------+
| CPE            | Customer Premises Equipment                         |
+----------------+-----------------------------------------------------+
| Cut-Over       | Amount of time from start to completion of physical |
| Window         | cut-over of lines:                                  |
|                |                                                     |
|                | > 1 to 9 lines: 1 Hour                              |
|                | >                                                   |
|                | > 10 to 49 lines: 2 Hours                           |
|                | >                                                   |
|                | > 50 to 99 lines: 3 Hours                           |
|                | >                                                   |
|                | > 100 to 199 lines: 4 Hours                         |
|                | >                                                   |
|                | > 200 plus lines: 8 Hours                           |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| Dedicated      | A dedicated final trunk group does not overflow.    |
| Final Trunks   | Dedicated final trunk groups carry local traffic    |
| Blockage:      | from a BA Access Tandem to a CLEC switch. All       |
|                | dedicated final trunk groups to the CLECs are       |
|                | engineered at a design-blocking threshold of B.005. |
+----------------+-----------------------------------------------------+

+----------------+-----------------------------------------------------+
| Dedicated      | \(E\) *[High Usage Trunks -- CLEC                   |
| Trunks         | Interconnection]{.underline}*: carry one-way        |
|                | traffic from a CLEC end office to a Bell Atlantic   |
|                | Tandem Office **[or]{.underline}** carry two-way    |
|                | local traffic between a Bell Atlantic end office    |
|                | and a CLEC end office. High Usage Common Trunks are |
|                | designed so that traffic will overflow to final     |
|                | trunk groups. Local trunks are designed such that   |
|                | no more than 0.5% (B.005 standard) of traffic will  |
|                | overflow during the busy hour in all Bell Atlantic  |
|                | geographies. These trunks are ordered by the CLEC.  |
|                |                                                     |
|                | \(F\) *[Final Trunks -- CLEC                        |
|                | Interconnection:]{.underline}* carry one-way        |
|                | traffic from a CLEC end office to a Bell Atlantic   |
|                | Tandem Office **[or]{.underline}** carry two-way    |
|                | traffic between and end office and a tandem switch. |
|                | CLECs order these trunks from BA and engineer to    |
|                | their desired blocking design threshold.            |
|                |                                                     |
|                | \(G\) *[High Usage Trunks -- BA to CLEC             |
|                | Interconnection]{.underline}*: carry one-way local  |
|                | traffic from a Bell Atlantic end office to a CLEC   |
|                | end office. High Usage Common Trunks are designed   |
|                | so that traffic will overflow to final trunk        |
|                | groups. Local trunks are designed such that no more |
|                | than 0.5% (B.005 standard) of traffic will overflow |
|                | during the busy hour in all Bell Atlantic           |
|                | geographies. BA orders these trunks from CLECs.     |
|                |                                                     |
|                | \(H\) *[Final Trunks -- BA to CLEC                  |
|                | Interconnection:]{.underline}* carry one-way        |
|                | traffic from a BA end office or a tandem switch.    |
|                | Final Trunks are designed so that no more than 0.5% |
|                | (B.005 standard) of traffic will block during the   |
|                | busy hour in all Bell Atlantic geographies. BA      |
|                | orders these trunks from CLECs.                     |
|                |                                                     |
|                | \(I\) *[High Usage Trunks]{.underline} -- IXC       |
|                | Feature Group D*: carry two-way traffic between a   |
|                | Bell Atlantic end office and an IXC POP. High Usage |
|                | Trunks are designed so that traffic will overflow   |
|                | to final trunk groups. IXC trunks are designed such |
|                | that no more than 0.5% (B.005 standard) of traffic  |
|                | will overflow during the busy hour in all Bell      |
|                | Atlantic geographies. IXCs order these trunks from  |
|                | BA.                                                 |
|                |                                                     |
|                | \(J\) *[Final Trunks -- IXC Feature Group           |
|                | D]{.underline}* carry two-way traffic between and   |
|                | end office and a tandem switch. Common Final Trunks |
|                | are designed so that no more than 0.5% (B.005       |
|                | standard) of traffic will block during the busy     |
|                | hour in all Bell Atlantic geographies. IXCs order   |
|                | these trunks from BA.                               |
+----------------+-----------------------------------------------------+
| Dispatched     | An order requiring the dispatch of a Bell Atlantic  |
| Orders:        | Field technician outside of a Bell Atlantic Central |
|                | Office. Intervals differ by line size. In all       |
|                | areas, for orders greater than or equal to 10       |
|                | lines, a facility check is required and the         |
|                | interval negotiated. In many, but not all areas, a  |
|                | facility records check (in Engineering) is also     |
|                | performed for orders with between 6 to 9 lines.     |
+----------------+-----------------------------------------------------+
| Dispatched     | Loop or Drop Wire Troubles reports found to be in   |
| Troubles:      | drop wire or outside plant. Disposition codes 03 or |
|                | 04.                                                 |
+----------------+-----------------------------------------------------+
| Disposition    | The code assigned by the field technician upon      |
| Codes          | closure of trouble. This code identifies the plant  |
|                | type/location in the network where the trouble was  |
|                | found.                                              |
+----------------+-----------------------------------------------------+
| DUF            | Daily Usage Feed:                                   |
+----------------+-----------------------------------------------------+
| FOC            | Firm Order Confirmation                             |
+----------------+-----------------------------------------------------+
| Front End      | A trouble report closed with the customer on the    |
| Close-Out      | line usually within 10 minutes of taking trouble.   |
|                | These include cancellations by the customer or      |
|                | CLEC. Disposition Codes: 0741(RE\<10), 0747,        |
|                | 0706(CP=291).                                       |
+----------------+-----------------------------------------------------+
| LIDT           | [Left in Dial Tone Orders]{.underline}. These are   |
|                | orders used after a customer has moved out of a     |
|                | residence dwelling and the line has been            |
|                | disconnected for billing -- to leave in reserve     |
|                | Office Equipment (OE) assigned to the cable pair in |
|                | the central office. Once another customer moves     |
|                | back into the location a second order is written to |
|                | remove the LIDT status to enable the customer order |
|                | to process. These are not customer requested        |
|                | orders.                                             |
+----------------+-----------------------------------------------------+
| Loop           | ######## Loop qualification is th                   |
| Qualification  | e manual step whereby it is determined if the loop  |
|                | facility meets or can be made to meet specification |
|                | s necessary for ISDN services. It must be provided  |
|                | on non-loaded facilities with less than 1300 OHMs o |
|                | f resistance and not more than 6 kft of bridge tap. |
+----------------+-----------------------------------------------------+
| LSR            | Local Service Request                               |
+----------------+-----------------------------------------------------+
| LSRC           | Local Service Request Confirmation                  |
+----------------+-----------------------------------------------------+
| Mechanized     | Orders received electronically through the Gateway  |
| Flow-Through:  | and requiring no manual intervention to be entered  |
|                | into the service order processor.                   |
+----------------+-----------------------------------------------------+
| Missed         | Bell Atlantic Missed Appointment Codes: CB =        |
| Appointment    | Business Office, CC = Common Cause, CE = Equipment, |
| Codes          | CF = Facility, CL = Load (lack of work forces), CS  |
|                | = Switching/programming, CO = Company Other         |
|                |                                                     |
|                | Customer Missed Appointment Codes: SA = Customer    |
|                | Access, SR = Customer Not Ready, SO = Customer      |
|                | Other, SL = Customer requested later due date       |
+----------------+-----------------------------------------------------+
| Network        | Troubles with a disposition code of 03 (drop), 04   |
| Troubles       | (loop), or 05 (central office). Excludes Subsequent |
|                | reports (additional customer calls while the        |
|                | trouble is pending), Customer Premises Equipment    |
|                | (CPE) troubles, troubles reported but not found on  |
|                | dispatch (Found OK and Test OK), and troubles       |
|                | closed due to customer action.                      |
+----------------+-----------------------------------------------------+
| N              | Orders that require some manual processing.         |
| on-Mechanized: | Includes orders received electronically that are    |
|                | not processed directly into the legacy provisioning |
|                | systems, and are manually entered by a BA           |
|                | representative into the BA service order processor. |
|                | For orders not received electronically (such as     |
|                | faxed or courier orders), 24 hours are added to all |
|                | intervals.                                          |
+----------------+-----------------------------------------------------+
| No-Dispatch    | Troubles reports found to be in central office,     |
| Troubles:      | including frame wiring and translation troubles.    |
|                | Disposition codes 05.                               |
+----------------+-----------------------------------------------------+
| No-Dispatch    | Orders completed without a dispatch outside a Bell  |
| Orders:        | Atlantic Central Office. Includes orders with       |
|                | translation changes and dispatches inside a Bell    |
|                | Atlantic Central Office.                            |
+----------------+-----------------------------------------------------+
| Orders with ≥  | In some geographic areas, a facility check is       |
| 10 lines:      | completed on orders greater than 5 lines. In all    |
|                | geographic areas, orders with 10 or greater lines   |
|                | require a facility check prior to order             |
|                | confirmation and due date commitment.               |
+----------------+-----------------------------------------------------+
| OSS            | Operations Support Systems                          |
+----------------+-----------------------------------------------------+
| POTS Services  | ######## *[Plain Old Telepho                        |
|                | ne Services]{.underline}* include all non-designed  |
|                | lines/circuits that originate at a customer's premi |
|                | se and terminate on an OE (switch Office Equipment) |
|                | . POTS includes Centrex, Basic ISDN and PBX trunks. |
+----------------+-----------------------------------------------------+
| PON            | ######## *[Purchase Order Number:]{.underline}* U   |
|                | nique purchase order provided by CLEC to BA placed  |
|                | on LSRC or ASR as an identifier of a unique order.  |
+----------------+-----------------------------------------------------+
| Projects       | ######## [Proj                                      |
|                | ects]{.underline} are designated by CLECs. For Trun |
|                | ks, any request for a new trunk group, augment for  |
|                | more than 384 trunks, complex (E911 or DA) or reque |
|                | st out of the ordinary requiring special coordinati |
|                | on, such as rearrangements is considered a project. |
+----------------+-----------------------------------------------------+
| Reject         | An order is rejected when there are omissions or    |
|                | errors in required information. Rejects also        |
|                | include queries where notification is provided to a |
|                | CLEC for clarification on submitted orders. The     |
|                | order is considered rejected and order processing   |
|                | is suspended while a request is returned or         |
|                | queried.                                            |
+----------------+-----------------------------------------------------+
| Run Clock      | A measure of duration time where no time is         |
|                | excluded. Duration time is calculated comparing the |
|                | date and time that a trouble is cleared to the date |
|                | and time that the trouble was reported.             |
+----------------+-----------------------------------------------------+
| Segment        | Segments are parts of whole orders. \[NVL SEGMENT,  |
|                | 0=\<1\] A segment is used to apportion a longer     |
|                | order to meet limitations of record lengths.        |
|                | Similar to a separate page or section on the same   |
|                | order.                                              |
+----------------+-----------------------------------------------------+
|                |                                                     |
+----------------+-----------------------------------------------------+
| Special        | Any service or element involving circuit design.    |
| Services       | Any service or element with four wires. Any DS0,    |
|                | DS1 and DS3, no access service. Excludes trunks.    |
|                | IOF and EEL are separately reported for             |
|                | provisioning.                                       |
+----------------+-----------------------------------------------------+

  ----------------- -----------------------------------------------------
  Stop Clock        A measure of duration time where some time is
                    excluded. The clock is stopped when testing is
                    occurring, BA is awaiting carrier acceptance, or BA
                    is denied access.

  Suspend/Restore   Orders completed by BA to suspend for non-payment or
  Orders            restore for payment subject to state commission
                    Collections guidelines. \[SNPRES_IND.IS NOT NULL\]

  Test Orders       Orders processed for "fictional" CLECs for BA to test
                    new services, attestation of services etc. Includes
                    the following CLEC AECN's: 'DPC',
                    'DPCL','NYNX','ZKPM','ZPSC','ZTKP','ZTPS','ZJIM'.

  Two wire digital  2 wire unbundled digital loop (previously called Two
  ISDN Loop         Wire Digital Loop) that is compatible with ISDN Basic
                    Rate service. It is capable of supporting
                    simultaneous transmission of 2 B channels and One D
                    channel. It must be provided on non-loaded facilities
                    with less than 1300 OHMs of resistance and not more
                    than 6 kft of bridge tap. This service provides a
                    digital 2-wire enhanced channel. It is equivalent to
                    a 2-wire loop less than 18,000 feet from the NID at
                    the end user's premises to the main distributing
                    frame (which is connected to the CLEC's collocation
                    arrangement), in Bell Atlantic's central office where
                    the end user is served. The 2-wire digital -- ISDN
                    BRI loop, currently offered by Bell Atlantic, is
                    designed to support the Integrated Services Digital
                    Network (ISDN) Basic Rate Service which operates
                    digital signals at 160 kilobytes per second (kbps).
                    The 2-wire digital -- ISDN BRI loop is only available
                    to the CLEC for use in conjunction with the provision
                    of local exchange service and exchange access to its
                    end users.
  ----------------- -----------------------------------------------------

**[Product identification descriptions:]{.underline}**

+-------------------+--------------------------------------------------+
| Retail            | Major Customer Name/Number entered on            |
|                   | Provisioning order first 4 characters does not   |
|                   | contain the values \"RSID\" which indicates      |
|                   | resold or \"AECN\" which indicates unbundled.    |
+-------------------+--------------------------------------------------+
| Resale            | Major Customer Name/Number entered on            |
|                   | Provisioning order-first 4 characters does       |
|                   | contain the value \"RSID\" the 6th through 10th  |
|                   | indicate reseller id. RSID except test and       |
|                   | training RSID orders                             |
|                   |                                                  |
|                   | [Ordering]{.underline}: ORDER-TYPE of            |
|                   | ORDERING-MASTER-REC = ' 1'                       |
+-------------------+--------------------------------------------------+
| UNE               | Major Customer Name/Number entered on            |
|                   | provisioning order- first 4 characters contains  |
|                   | the values \"AECN\" which indicates unbundled.   |
|                   | Characters 6 through 10 indicate the             |
|                   | Telecommunications carrier id.                   |
|                   |                                                  |
|                   | [Ordering:]{.underline} ORDER-TYPE of            |
|                   | ORDERING-MASTER-REC = '2' or '3'                 |
+-------------------+--------------------------------------------------+
| POTS - Total      | Two wire analog service with a telephone number  |
|                   | and POTS class of service. Includes analog loop  |
|                   | (SVGAL).                                         |
|                   |                                                  |
|                   | Ordering:                                        |
|                   |                                                  |
|                   | · Service order classification of ordering       |
|                   | master rec = 0                                   |
|                   |                                                  |
|                   | Provisioning:                                    |
|                   |                                                  |
|                   | · Pots Orders are defined as not having a        |
|                   | circuit layout (CL_FID IS NULL) or are not for   |
|                   | ISDN service (SCM_2 IS NULL)                     |
|                   |                                                  |
|                   | Maintenance:                                     |
|                   |                                                  |
|                   | · Class Service =                                |
|                   | 04/05/06/07/08/09/10/13/19/20/21                 |
+-------------------+--------------------------------------------------+
| Complex:          | Provisioning:                                    |
|                   |                                                  |
|                   | **[·]{.underline}** ISDN Basic Rate: Secondary   |
|                   | Service Code Modifier (SCM_2) is not blank       |
|                   |                                                  |
|                   | · ISDN Primary: Service Code Modifier (SCM)      |
|                   | begins with "IB"                                 |
|                   |                                                  |
|                   | · 2 Wire Digital Services                        |
|                   |                                                  |
|                   | · 2 Wire xDSL Services                           |
+-------------------+--------------------------------------------------+

+-------------------+--------------------------------------------------+
| Special Services  | *[Special Services]{.underline}* ("Specials")    |
|                   | are services that require engineering design     |
|                   | intervention. These include such services as:    |
|                   | high capacity services (DS1 or DS3), Primary     |
|                   | rate ISDN, 4 wire xDSL Services, digital         |
|                   | services and private lines or foreign served     |
|                   | services (a line physically in one exchange,     |
|                   | served by another through a circuit).            |
+-------------------+--------------------------------------------------+
|                   | Ordering:                                        |
|                   |                                                  |
|                   | · Service order classification of ordering       |
|                   | master rec = 1                                   |
|                   |                                                  |
|                   | Provisioning:                                    |
|                   |                                                  |
|                   | · CL_FID is not NULL                             |
|                   |                                                  |
|                   | Maintenance:                                     |
|                   |                                                  |
|                   | · Criteria for inclusion is Circuit format       |
|                   | (cfmt) is \'s\',\'t\',\'2\',\'3\' as defined by  |
|                   | Bellcore standard, report category (rpt_cat) is  |
|                   | \"CR\" indicating a Customer Reported trouble,   |
|                   | circuit format does not indicate (fourth         |
|                   | character of circuit id for a length of 2)       |
|                   | \"TK\",\"IB\",\"DI\",\"DO\" because these are    |
|                   | considered POTS, 7th character of circuit id     |
|                   | does not indicate official Bell Atlantic line as |
|                   | defined by Bellcore standard practice, trouble   |
|                   | code (trbl_cd) is either \"FAC\" or \"CO\"       |
|                   | indicating the trouble was found in the          |
|                   | Facility-cable (from Central Office to customers |
|                   | location) or in the Central Office (the trouble  |
|                   | was found within the Bell Atlantic central       |
|                   | office), Maintenance center (MCTR) is not        |
|                   | training or blank which excludes troubles        |
|                   | entered for employee training purposes,          |
|                   | Subsequent calls on the same trouble are not     |
|                   | included in these metrics, Troubles are excluded |
|                   | where circuit id (cktid character 4 for a length |
|                   | of 2) indicates access tariff filing.            |
+-------------------+--------------------------------------------------+
| **For Trunks:**   | For Maintenance: Criteria for inclusion is       |
|                   | Circuit format (cfmt) is \'M\' as defined by     |
|                   | Bellcore standard, report category (rpt_cat) is  |
|                   | \"CR\" indicating a Customer Reported trouble,   |
|                   | trouble code (trbl_cd) is either \"FAC\" or      |
|                   | \"CO\" indicating the trouble was found in the   |
|                   | Facility-cable (from Central Office to customers |
|                   | location) or in the Central Office (the trouble  |
|                   | was found within the Bell Atlantic central       |
|                   | office), Maintenance center (MCTR) is not        |
|                   | training or blank which excludes troubles        |
|                   | entered for employee training purposes,          |
|                   | Subsequent calls on the same trouble are not     |
|                   | included in these metrics.                       |
+-------------------+--------------------------------------------------+

Attachment A-2b

## 

## BA/GTE PERFORMANCE MEASUREMENT BUSINESS RULES

**GTE STATES**

**Alabama, California, Florida, Hawaii, Idaho, Illinois, Indiana,
Kentucky, Michigan, Missouri, Nevada, North Carolina, Ohio, Oregon,
Pennsylvania,\* South Carolina, Texas, Virginia,\* Washington,
Wisconsin**

\* As lines in GTE Service Areas in Pennsylvania and Virginia are
converted pursuant to Paragraph 19f of the Conditions, performance for
those lines will be measured using the Performance Measurement
Categories and Business Rules that apply to Bell Atlantic Service Areas
as specified in Attachment A-1a and A-2a.

+-----------------------------------------------------------------------+
| **Function:**                                                         |
+-----------------------------------------------------------------------+
| ####### PO-1 Response Time OSS Ordering Interface                     |
+-----------------------------------------------------------------------+
| **Methodology:**                                                      |
+-----------------------------------------------------------------------+
| GTE measures average response time for mechanized pre-Order queries   |
| by capturing information on CLEC queries and GTE system responses as  |
| they occur. When a CLEC initiates a Pre-Order Query, the exact date   |
| and time that query is initiated is captured and assigned a unique    |
| transaction ID. When the GTE response is returned to the CLEC online, |
| the exact date and time of the response is stored with the            |
| transaction ID of the initial CLEC query. A response interval for     |
| each transaction can then be computed by subtracting the query        |
| date/time from the response date/time.                                |
|                                                                       |
| Queries requesting customer service records can also be processed via |
| fax. The date and time the fax is received from the CLEC is captured. |
| The GTE service representatives fax a response back to the CLEC from  |
| their desktop using Viscom software. The date and time this fax is    |
| sent to the CLEC is also captured. A response interval for each fax   |
| can then be computed by subtracting the receive date/time from the    |
| sent date/time.                                                       |
+-----------------------------------------------------------------------+
| **Definition:**                                                       |
+-----------------------------------------------------------------------+
| The response interval for each pre-ordering query is determined by    |
| computing the elapsed time from the ILEC receipt of the query from    |
| the CLEC, whether or not syntactically correct, to the time the ILEC  |
| returns the requested data to the CLEC.                               |
|                                                                       |
| > • Address Verification/Dispatch Required                            |
| >                                                                     |
| > • Request for Telephone Number                                      |
| >                                                                     |
| > • Request for Customer Service Record (CSR)                         |
| >                                                                     |
| > • Service Availability                                              |
| >                                                                     |
| > • Service Appointment Scheduling (due date)                         |
|                                                                       |
| ### • Rejected/Failed inquires                                        |
|                                                                       |
| ### • Facility Availability                                           |
|                                                                       |
| [Notes]{.underline}:                                                  |
|                                                                       |
| 1\. Facility availability query functionality is not currently        |
| provided.                                                             |
+-----------------------------------------------------------------------+
| **Exclusions:**                                                       |
+-----------------------------------------------------------------------+
| • Rejected Customer Service Record (CSR) queries and transactions     |
| other than 'Response Fax Success' are excluded from WISE response     |
| time calculations.                                                    |
|                                                                       |
| • Transactions where the received date is greater than the sent date  |
| are excluded from Manual response time calculations.                  |
|                                                                       |
| • Transactions not associated with address verification, telephone    |
| number, service availability, service due date scheduling, or         |
| rejected/failed queries are excluded from OSS response time           |
| calculations.                                                         |
+-----------------------------------------------------------------------+
| **Performance Standard:**                                             |
+-----------------------------------------------------------------------+
| **Mechanized:**                                                       |
|                                                                       |
| **·** Overall Response Time: Begin diagnostically reporting of        |
| average response times under the terms of the measurement within two  |
| weeks after the close of the month in which it begins measuring       |
| response times; propose benchmark by February 1, 2000                 |
|                                                                       |
| **CSRs:**                                                             |
|                                                                       |
| **·** WISE: 95% in 4 hours                                            |
|                                                                       |
| **·** Fully Manual: 95% in 24 hours                                   |
+-----------------------------------------------------------------------+

+----------+-----------------------+----+-----------------------------+
| **Report |                       |    |                             |
| Di       |                       |    |                             |
| mensions |                       |    |                             |
| -- PO-1  |                       |    |                             |
| OSS      |                       |    |                             |
| Response |                       |    |                             |
| Time**   |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Co     |                       | ** |                             |
| mpany:** |                       | Ge |                             |
|          |                       | og |                             |
| > •      |                       | ra |                             |
| > In     |                       | ph |                             |
| dividual |                       | y: |                             |
| > CLEC   |                       | ** |                             |
| >        |                       |    |                             |
| > •      |                       | •  |                             |
| > CLECs  |                       | S  |                             |
| > in the |                       | ta |                             |
| > a      |                       | te |                             |
| ggregate |                       | wi |                             |
|          |                       | de |                             |
| P        |                       |    |                             |
| roducts: |                       |    |                             |
|          |                       |    |                             |
| > •      |                       |    |                             |
| > El     |                       |    |                             |
| ectronic |                       |    |                             |
| > I      |                       |    |                             |
| nterface |                       |    |                             |
| >        |                       |    |                             |
| > • WISE |                       |    |                             |
| > CSR    |                       |    |                             |
| > I      |                       |    |                             |
| nterface |                       |    |                             |
| >        |                       |    |                             |
| > •      |                       |    |                             |
| > Manual |                       |    |                             |
| > CSR    |                       |    |                             |
| > I      |                       |    |                             |
| nterface |                       |    |                             |
| > (fax)  |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Sub-M  |                       |    |                             |
| etrics** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **P      | **Average Response    |    |                             |
| O-1-02** | Time -- Service       |    |                             |
|          | Appointment           |    |                             |
|          | Scheduling**          |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Sum of the elapsed    |    | Count of service            |
|          | time from query       |    | appointment scheduling      |
|          | receipt to response   |    | Queries                     |
|          | sent for service      |    |                             |
|          | appointment           |    |                             |
|          | scheduling            |    |                             |
+----------+-----------------------+----+-----------------------------+
| **P      | **Average Response    |    |                             |
| O-1-03** | Time -- Address       |    |                             |
|          | Verification**        |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Sum of the elapsed    |    | Count of address            |
|          | time from query       |    | verification Queries        |
|          | receipt to response   |    |                             |
|          | sent for address      |    |                             |
|          | verification          |    |                             |
+----------+-----------------------+----+-----------------------------+
| **P      | **Average Response    |    |                             |
| O-1-04** | Time -- Service       |    |                             |
|          | Availability**        |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Sum of the elapsed    |    | Count of service            |
|          | time from query       |    | availability Queries        |
|          | receipt to response   |    |                             |
|          | sent for service      |    |                             |
|          | availability          |    |                             |
+----------+-----------------------+----+-----------------------------+
| **P      | **Average Response    |    |                             |
| O-1-05** | Time -- Request for   |    |                             |
|          | Telephone Number**    |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Sum of the elapsed    |    | Count of TN request Queries |
|          | time from query       |    |                             |
|          | receipt to response   |    |                             |
|          | sent for TN request   |    |                             |
+----------+-----------------------+----+-----------------------------+
| **P      | **Average Response    |    |                             |
| O-1-06** | Time -- Facility      |    |                             |
|          | Availability**        |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Sum of the elapsed    |    | Count of facility           |
|          | time from query       |    | availability Queries        |
|          | receipt to response   |    |                             |
|          | sent for facility     |    |                             |
|          | availability          |    |                             |
+----------+-----------------------+----+-----------------------------+
| **P      | **% CSR Queries On    |    |                             |
| O-1-07** | Time -- Manual**      |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Count of manual CSR   |    | Count of Manual CSR Queries |
|          | queries where elapsed |    |                             |
|          | time from query       |    |                             |
|          | receipt to response   |    |                             |
|          | sent is less than or  |    |                             |
|          | equal to 24 hours     |    |                             |
+----------+-----------------------+----+-----------------------------+
| **P      | **% CSR Queries On    |    |                             |
| O-1-08** | Time -- WISE**        |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Count of electronic   |    | Count of Electronic CSR     |
|          | CSR queries where     |    | Queries                     |
|          | elapsed time from     |    |                             |
|          | query receipt to      |    |                             |
|          | response sent is less |    |                             |
|          | than or equal to 4    |    |                             |
|          | hours                 |    |                             |
+----------+-----------------------+----+-----------------------------+

+----------+-----------------------+----+-----------------------------+
| **Fun    |                       |    |                             |
| ction:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| #######  |                       |    |                             |
| PO-2 OSS |                       |    |                             |
|  Interfa |                       |    |                             |
| ce Avail |                       |    |                             |
| ability  |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Method |                       |    |                             |
| ology:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| GTE      |                       |    |                             |
| measures |                       |    |                             |
| \        |                       |    |                             |
| "Percent |                       |    |                             |
| of Time  |                       |    |                             |
| I        |                       |    |                             |
| nterface |                       |    |                             |
| is       |                       |    |                             |
| Ava      |                       |    |                             |
| ilable\" |                       |    |                             |
| within   |                       |    |                             |
| p        |                       |    |                             |
| ublished |                       |    |                             |
| hours of |                       |    |                             |
| avai     |                       |    |                             |
| lability |                       |    |                             |
| for each |                       |    |                             |
| OSS      |                       |    |                             |
| external |                       |    |                             |
| int      |                       |    |                             |
| erfacing |                       |    |                             |
| system.  |                       |    |                             |
| If a     |                       |    |                             |
| system   |                       |    |                             |
| becomes  |                       |    |                             |
| una      |                       |    |                             |
| vailable |                       |    |                             |
| to a     |                       |    |                             |
| CLEC     |                       |    |                             |
| during   |                       |    |                             |
| p        |                       |    |                             |
| ublished |                       |    |                             |
| hours of |                       |    |                             |
| avai     |                       |    |                             |
| lability |                       |    |                             |
| and      |                       |    |                             |
| prevents |                       |    |                             |
| the CLEC |                       |    |                             |
| from     |                       |    |                             |
| co       |                       |    |                             |
| mpleting |                       |    |                             |
| the      |                       |    |                             |
| el       |                       |    |                             |
| ectronic |                       |    |                             |
| i        |                       |    |                             |
| nterface |                       |    |                             |
| tran     |                       |    |                             |
| saction, |                       |    |                             |
| the      |                       |    |                             |
| period   |                       |    |                             |
| of time  |                       |    |                             |
| that     |                       |    |                             |
| system   |                       |    |                             |
| is       |                       |    |                             |
| una      |                       |    |                             |
| vailable |                       |    |                             |
| is       |                       |    |                             |
| recorded |                       |    |                             |
| via      |                       |    |                             |
| GTE\'s   |                       |    |                             |
| Infoman  |                       |    |                             |
| problem  |                       |    |                             |
| tracking |                       |    |                             |
| system.  |                       |    |                             |
| The      |                       |    |                             |
| start    |                       |    |                             |
| d        |                       |    |                             |
| ate/time |                       |    |                             |
| a system |                       |    |                             |
| becomes  |                       |    |                             |
| una      |                       |    |                             |
| vailable |                       |    |                             |
| is       |                       |    |                             |
| recorded |                       |    |                             |
| in       |                       |    |                             |
| Infoman  |                       |    |                             |
| as well  |                       |    |                             |
| as the   |                       |    |                             |
| d        |                       |    |                             |
| ate/time |                       |    |                             |
| the      |                       |    |                             |
| system   |                       |    |                             |
| is back  |                       |    |                             |
| fully    |                       |    |                             |
| fu       |                       |    |                             |
| nctional |                       |    |                             |
| to the   |                       |    |                             |
| CLEC\'s. |                       |    |                             |
| The      |                       |    |                             |
| di       |                       |    |                             |
| fference |                       |    |                             |
| between  |                       |    |                             |
| those    |                       |    |                             |
| periods  |                       |    |                             |
| is       |                       |    |                             |
| co       |                       |    |                             |
| nsidered |                       |    |                             |
| \"unava  |                       |    |                             |
| ilable\" |                       |    |                             |
| i        |                       |    |                             |
| nterface |                       |    |                             |
| time.    |                       |    |                             |
| The      |                       |    |                             |
| ratio of |                       |    |                             |
| A        |                       |    |                             |
| vailable |                       |    |                             |
| hours    |                       |    |                             |
| /seconds |                       |    |                             |
| to       |                       |    |                             |
| p        |                       |    |                             |
| ublished |                       |    |                             |
| hours    |                       |    |                             |
| /seconds |                       |    |                             |
| of       |                       |    |                             |
| avai     |                       |    |                             |
| lability |                       |    |                             |
| is       |                       |    |                             |
| called   |                       |    |                             |
| \        |                       |    |                             |
| "Percent |                       |    |                             |
| In       |                       |    |                             |
| terfaces |                       |    |                             |
| Avai     |                       |    |                             |
| lable\". |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Defin  |                       |    |                             |
| ition:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Measures |                       |    |                             |
| percent  |                       |    |                             |
| of time  |                       |    |                             |
| an OSS   |                       |    |                             |
| i        |                       |    |                             |
| nterface |                       |    |                             |
| is       |                       |    |                             |
| actually |                       |    |                             |
| a        |                       |    |                             |
| vailable |                       |    |                             |
| compared |                       |    |                             |
| to       |                       |    |                             |
| s        |                       |    |                             |
| cheduled |                       |    |                             |
| avail    |                       |    |                             |
| ability. |                       |    |                             |
|          |                       |    |                             |
| [        |                       |    |                             |
| Business |                       |    |                             |
| Rul      |                       |    |                             |
| es]{.und |                       |    |                             |
| erline}: |                       |    |                             |
|          |                       |    |                             |
| • Outage |                       |    |                             |
| hours    |                       |    |                             |
| are      |                       |    |                             |
| obtained |                       |    |                             |
| from     |                       |    |                             |
| outage   |                       |    |                             |
| reports  |                       |    |                             |
|          |                       |    |                             |
| • Any    |                       |    |                             |
| change   |                       |    |                             |
| requests |                       |    |                             |
| for      |                       |    |                             |
| extended |                       |    |                             |
| avai     |                       |    |                             |
| lability |                       |    |                             |
| during   |                       |    |                             |
| the      |                       |    |                             |
| r        |                       |    |                             |
| eporting |                       |    |                             |
| period   |                       |    |                             |
| are      |                       |    |                             |
| added to |                       |    |                             |
| the      |                       |    |                             |
| s        |                       |    |                             |
| cheduled |                       |    |                             |
| hours.   |                       |    |                             |
|          |                       |    |                             |
| •        |                       |    |                             |
| S        |                       |    |                             |
| cheduled |                       |    |                             |
| hours:   |                       |    |                             |
| WISE     |                       |    |                             |
| Repair   |                       |    |                             |
| i        |                       |    |                             |
| nterface |                       |    |                             |
| --       |                       |    |                             |
| Monday   |                       |    |                             |
| to       |                       |    |                             |
| Sunday,  |                       |    |                             |
| 7am to   |                       |    |                             |
| 11pm EST |                       |    |                             |
|          |                       |    |                             |
| •        |                       |    |                             |
| S        |                       |    |                             |
| cheduled |                       |    |                             |
| hours:   |                       |    |                             |
| WISE     |                       |    |                             |
| Pre-o    |                       |    |                             |
| rdering, |                       |    |                             |
| WISE     |                       |    |                             |
| O        |                       |    |                             |
| rdering, |                       |    |                             |
| WISE CSR |                       |    |                             |
| in       |                       |    |                             |
| terfaces |                       |    |                             |
| --       |                       |    |                             |
| Monday   |                       |    |                             |
| to       |                       |    |                             |
| Friday,  |                       |    |                             |
| 8am to   |                       |    |                             |
| 11pm     |                       |    |                             |
| EST;     |                       |    |                             |
| S        |                       |    |                             |
| aturday. |                       |    |                             |
| 8am to   |                       |    |                             |
| 8pm EST  |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Exclu  |                       |    |                             |
| sions:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| I        |                       |    |                             |
| nterface |                       |    |                             |
| for WISE |                       |    |                             |
| Per      |                       |    |                             |
| formance |                       |    |                             |
| M        |                       |    |                             |
| easures. |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Per    |                       |    |                             |
| formance |                       |    |                             |
| Sta      |                       |    |                             |
| ndard:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| ##### St |                       |    |                             |
| andard - |                       |    |                             |
| - 99.50% |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Report |                       |    |                             |
| Di       |                       |    |                             |
| mensions |                       |    |                             |
| :**      |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Co     |                       | ** |                             |
| mpany:** |                       | Ge |                             |
|          |                       | og |                             |
| > •      |                       | ra |                             |
| > CLECs  |                       | ph |                             |
| > in the |                       | y: |                             |
| > a      |                       | ** |                             |
| ggregate |                       |    |                             |
|          |                       | •  |                             |
| **Pro    |                       | S  |                             |
| ducts:** |                       | ta |                             |
|          |                       | te |                             |
| > • WISE |                       | wi |                             |
| > Pre-   |                       | de |                             |
| Ordering |                       |    |                             |
| >        |                       |    |                             |
| > • WISE |                       |    |                             |
| >        |                       |    |                             |
| Ordering |                       |    |                             |
| >        |                       |    |                             |
| > • WISE |                       |    |                             |
| > Repair |                       |    |                             |
| >        |                       |    |                             |
| > • WISE |                       |    |                             |
| > CSR    |                       |    |                             |
| >        |                       |    |                             |
| Requests |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Sub-M  |                       |    |                             |
| etrics** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **P      | **OSS Interface       |    |                             |
| O-2-02** | Availability --       |    |                             |
|          | Scheduled Hours**     |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Number of scheduled   |    | Sum of total scheduled      |
|          | system available      |    | system available hours      |
|          | hours minus           |    |                             |
|          | unscheduled system    |    |                             |
|          | unavailable hours     |    |                             |
+----------+-----------------------+----+-----------------------------+

+-----------------------------------+-----------------------------------+
| **Function:**                     |                                   |
+-----------------------------------+-----------------------------------+
| ####### O                         |                                   |
| R-1 Order Confirmation Timeliness |                                   |
+-----------------------------------+-----------------------------------+
| **Definition:**                   |                                   |
+-----------------------------------+-----------------------------------+
| Measures the percentage of orders |                                   |
| confirmed within the agreed upon  |                                   |
| timeframes as specified in the    |                                   |
| Performance Standards.            |                                   |
|                                   |                                   |
| [Business Rules]{.underline}:     |                                   |
|                                   |                                   |
| · The start time of requests      |                                   |
| received after the end of the     |                                   |
| business day will be the          |                                   |
| beginning of the next business    |                                   |
| day. Business day is defined as   |                                   |
| published hours of operation for  |                                   |
| the ILEC ordering center.         |                                   |
|                                   |                                   |
| · Business day = Monday through   |                                   |
| Friday, excluding weekends and    |                                   |
| ILEC published holidays (PB)      |                                   |
|                                   |                                   |
| > · FOC Business day = Monday     |                                   |
| > through Saturday, excluding     |                                   |
| > Sundays and ILEC published      |                                   |
| > holidays (GTE).                 |                                   |
| >                                 |                                   |
| > · LSC Business day = Monday     |                                   |
| > through Friday, 8am-8pm         |                                   |
+-----------------------------------+-----------------------------------+
| **Exclusions:**                   |                                   |
+-----------------------------------+-----------------------------------+
| Local Service Requests:           |                                   |
|                                   |                                   |
| · Exclude records for Directory   |                                   |
| Assistance/Listing, Directory     |                                   |
| Listing and Directory Assistance. |                                   |
|                                   |                                   |
| · Exclude records where the Local |                                   |
| Service Request (LSR) received    |                                   |
| date is greater than the Local    |                                   |
| Service Confirmation (LSC) sent   |                                   |
| date on manual LSRs (date keying  |                                   |
| errors).                          |                                   |
|                                   |                                   |
| Access Service Requests:          |                                   |
|                                   |                                   |
| · Exclude invalid records.        |                                   |
|                                   |                                   |
| · Exclude records with invalid    |                                   |
| dates.                            |                                   |
+-----------------------------------+-----------------------------------+
| **Performance Standard:**         |                                   |
+-----------------------------------+-----------------------------------+
| **95% On Time**                   |                                   |
|                                   |                                   |
| **Fully Electronic/Flow           |                                   |
| Through:** 2 hours                |                                   |
|                                   |                                   |
| **Resale POTS/UNE \<10 lines:**   |                                   |
| 24 hours                          |                                   |
|                                   |                                   |
| **Resale POTS/UNE \>= 10 lines:** |                                   |
| 72 hours                          |                                   |
|                                   |                                   |
| **Resale Special Services \< 10   |                                   |
| lines:** 48 hours                 |                                   |
|                                   |                                   |
| **Resale Special Services \>= 10  |                                   |
| lines:** 72 hours                 |                                   |
|                                   |                                   |
| **Interconnection Trunks:** 10    |                                   |
| days                              |                                   |
+-----------------------------------+-----------------------------------+
| **Report Dimensions :**           |                                   |
+-----------------------------------+-----------------------------------+
| **Company:**                      | **Geography:**                    |
|                                   |                                   |
| > • Individual CLEC               | • Statewide                       |
| >                                 |                                   |
| > • CLECs in the aggregate        |                                   |
|                                   |                                   |
| Products:                         |                                   |
|                                   |                                   |
| > • Resale POTS                   |                                   |
| >                                 |                                   |
| > • Resale Specials               |                                   |
| >                                 |                                   |
| > • UNE Loop Nondesigned          |                                   |
| >                                 |                                   |
| > • UNE Loop Designed             |                                   |
| >                                 |                                   |
| > • UNE Loop 2 wire               |                                   |
| >                                 |                                   |
| > • UNE Port                      |                                   |
| >                                 |                                   |
| > • UNE Transport                 |                                   |
| >                                 |                                   |
| > • UNE Platform                  |                                   |
| >                                 |                                   |
| > • UNE Loop xDSL Capable         |                                   |
| >                                 |                                   |
| > • Interconnection Trunks        |                                   |
+-----------------------------------+-----------------------------------+

  ----------------- ----------------------------- ------------------------------
  **Sub-Metrics --                                
  Order                                           
  Confirmation                                    
  Timeliness**                                    

  **OR-1-02**       **% On time LSC -- Flow       
                    Through**                     

  **Calculation**   **Numerator**                 **Denominator**

                    Number of electronic LSCs     Count of flow through orders
                    where the sent date/time      where a Local Service
                    minus received date/time is   Confirmation was sent for
                    less than 2 hours for Resale  Resale and UNE
                    and UNE Loop/Port/Platform    Loop/Port/Platform products
                    products                      

  **OR-1-04**       **% On Time LSC \< 10 Lines   
                    (No Flow Through)**           

  **Calculation**   **Numerator**                 **Denominator**

                    Number of LSCs with less than Count of Resale POTS and UNE
                    10 lines where the sent       Loop/Port/Platform orders with
                    date/time minus received      less than 10 lines where a
                    date/time is within the       Local Service Confirmation was
                    standard for Resale POTS and  sent
                    UNE Loop/Port/Platform        
                    products                      

  **OR-1-05**       **% On Time LSC \< 10 Lines   
                    (Specials - No Flow           
                    Through)**                    

  **Calculation**   **Numerator**                 **Denominator**

                    Number of LSCs with less than Count of Resale Special orders
                    10 lines where the sent       with less than 10 lines where
                    date/time minus received      a Local Service Confirmation
                    date/time is within the       was sent
                    standard for Resale Specials  

  **OR-1-06**       **% On Time LSC \>= 10 Lines  
                    (No Flow Through)**           

  **Calculation**   **Numerator**                 **Denominator**

                    Number of LSCs with 10 or     Count of Resale and UNE
                    more lines where the sent     Loop/Port/Platform orders with
                    date/time minus received      10 or more lines where a Local
                    date/time is within the       Service Confirmation was sent
                    standard for Resale and UNE   
                    Loop/Port/Platform products   

  **OR-1-12**       **% On Time FOC**             

  **Calculation**   **Numerator**                 **Denominator**

                    Number of FOC where the sent  Count of Interconnection Trunk
                    date/time minus received      and UNE Transport orders where
                    date/time is within the       a Firm Order Confirmation was
                    standard for Interconnection  sent
                    Trunk and UNE Transport       
                    products                      
  ----------------- ----------------------------- ------------------------------

+----------+-----------------------+----+-----------------------------+
| **Fun    |                       |    |                             |
| ction:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| #######  |                       |    |                             |
|  OR-2 Re |                       |    |                             |
| ject Tim |                       |    |                             |
| eliness  |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Defin  |                       |    |                             |
| ition:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| The      |                       |    |                             |
| pe       |                       |    |                             |
| rcentage |                       |    |                             |
| of       |                       |    |                             |
| orders   |                       |    |                             |
| rejected |                       |    |                             |
| within   |                       |    |                             |
| the      |                       |    |                             |
| agr      |                       |    |                             |
| eed-upon |                       |    |                             |
| ti       |                       |    |                             |
| meframes |                       |    |                             |
| as       |                       |    |                             |
| s        |                       |    |                             |
| pecified |                       |    |                             |
| in the   |                       |    |                             |
| Per      |                       |    |                             |
| formance |                       |    |                             |
| St       |                       |    |                             |
| andards. |                       |    |                             |
|          |                       |    |                             |
| [        |                       |    |                             |
| Business |                       |    |                             |
| Rul      |                       |    |                             |
| es]{.und |                       |    |                             |
| erline}: |                       |    |                             |
|          |                       |    |                             |
| 1\.      |                       |    |                             |
| Cal      |                       |    |                             |
| culation |                       |    |                             |
| of       |                       |    |                             |
| requests |                       |    |                             |
| received |                       |    |                             |
| after    |                       |    |                             |
| the end  |                       |    |                             |
| of the   |                       |    |                             |
| business |                       |    |                             |
| day      |                       |    |                             |
| starts   |                       |    |                             |
| at the   |                       |    |                             |
| b        |                       |    |                             |
| eginning |                       |    |                             |
| of the   |                       |    |                             |
| next     |                       |    |                             |
| business |                       |    |                             |
| day.     |                       |    |                             |
| Business |                       |    |                             |
| day is   |                       |    |                             |
| defined  |                       |    |                             |
| as       |                       |    |                             |
| p        |                       |    |                             |
| ublished |                       |    |                             |
| hours of |                       |    |                             |
| o        |                       |    |                             |
| peration |                       |    |                             |
| for the  |                       |    |                             |
| ILEC.    |                       |    |                             |
|          |                       |    |                             |
| 2\.      |                       |    |                             |
| Business |                       |    |                             |
| day =    |                       |    |                             |
| Monday   |                       |    |                             |
| through  |                       |    |                             |
| Friday,  |                       |    |                             |
| 8am-8pm  |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Exclu  |                       |    |                             |
| sions:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| •        |                       |    |                             |
| Excludes |                       |    |                             |
| D        |                       |    |                             |
| irectory |                       |    |                             |
| Ass      |                       |    |                             |
| istance/ |                       |    |                             |
| Listing, |                       |    |                             |
| D        |                       |    |                             |
| irectory |                       |    |                             |
| Ass      |                       |    |                             |
| istance, |                       |    |                             |
| D        |                       |    |                             |
| irectory |                       |    |                             |
| Listing  |                       |    |                             |
| and PNP  |                       |    |                             |
| activity |                       |    |                             |
|          |                       |    |                             |
| •        |                       |    |                             |
| Excludes |                       |    |                             |
| rejects  |                       |    |                             |
| with an  |                       |    |                             |
| interval |                       |    |                             |
| \> 30    |                       |    |                             |
| days on  |                       |    |                             |
| manually |                       |    |                             |
| received |                       |    |                             |
| LSRs     |                       |    |                             |
| (date    |                       |    |                             |
| keying   |                       |    |                             |
| errors). |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Per    |                       |    |                             |
| formance |                       |    |                             |
| Sta      |                       |    |                             |
| ndard:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **95% On |                       |    |                             |
| Time**   |                       |    |                             |
|          |                       |    |                             |
| **Fully  |                       |    |                             |
| Electro  |                       |    |                             |
| nic/Flow |                       |    |                             |
| Th       |                       |    |                             |
| rough:** |                       |    |                             |
| 2 hours  |                       |    |                             |
|          |                       |    |                             |
| **Resale |                       |    |                             |
| POTS/UNE |                       |    |                             |
| \<10     |                       |    |                             |
| lines:** |                       |    |                             |
| 24 hours |                       |    |                             |
|          |                       |    |                             |
| **Resale |                       |    |                             |
| POTS/UNE |                       |    |                             |
| \>= 10   |                       |    |                             |
| lines:** |                       |    |                             |
| 72 hours |                       |    |                             |
|          |                       |    |                             |
| **Resale |                       |    |                             |
| Special  |                       |    |                             |
| Services |                       |    |                             |
| \< 10    |                       |    |                             |
| lines:** |                       |    |                             |
| 48 hours |                       |    |                             |
|          |                       |    |                             |
| **Resale |                       |    |                             |
| Special  |                       |    |                             |
| Services |                       |    |                             |
| \>= 10   |                       |    |                             |
| lines:** |                       |    |                             |
| 72 hours |                       |    |                             |
|          |                       |    |                             |
| *        |                       |    |                             |
| *Interco |                       |    |                             |
| nnection |                       |    |                             |
| T        |                       |    |                             |
| runks:** |                       |    |                             |
| 10 days  |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Report |                       |    |                             |
| Di       |                       |    |                             |
| mensions |                       |    |                             |
| :**      |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Co     |                       | Ge |                             |
| mpany:** |                       | og |                             |
|          |                       | ra |                             |
| •        |                       | ph |                             |
| In       |                       | y: |                             |
| dividual |                       |    |                             |
| CLEC     |                       | •  |                             |
|          |                       | S  |                             |
| • CLECs  |                       | ta |                             |
| in the   |                       | te |                             |
| a        |                       | wi |                             |
| ggregate |                       | de |                             |
|          |                       |    |                             |
| P        |                       |    |                             |
| roducts: |                       |    |                             |
|          |                       |    |                             |
| > •      |                       |    |                             |
| > Resale |                       |    |                             |
| > POTS   |                       |    |                             |
| >        |                       |    |                             |
| > •      |                       |    |                             |
| > Resale |                       |    |                             |
| >        |                       |    |                             |
| Specials |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop   |                       |    |                             |
| > Non    |                       |    |                             |
| designed |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop   |                       |    |                             |
| >        |                       |    |                             |
| Designed |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop 2 |                       |    |                             |
| > wire   |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Port   |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| >        |                       |    |                             |
| Platform |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop   |                       |    |                             |
| > xDSL   |                       |    |                             |
| >        |                       |    |                             |
|  Capable |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Sub-M  |                       |    |                             |
| etrics** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **O      | **% On Time LSR       |    |                             |
| R-2-02** | Reject -- Flow        |    |                             |
|          | Through**             |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Number of electronic  |    | Number of Flow Through      |
|          | rejects sent where    |    | Orders Rejected             |
|          | sent date/time minus  |    |                             |
|          | received date/time is |    |                             |
|          | less than 2 hours     |    |                             |
+----------+-----------------------+----+-----------------------------+
| **O      | **% On Time LSR       |    |                             |
| R-2-04** | Reject \< 10 Lines    |    |                             |
|          | (No Flow Through)**   |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Number of rejects     |    | Number of Resale POTS and   |
|          | sent where sent       |    | UNE Loop/Port/Platform      |
|          | date/time minus       |    | Orders Rejected with less   |
|          | received date/time is |    | than 10 lines               |
|          | within the standard   |    |                             |
|          | for Resale POTS and   |    |                             |
|          | UNE                   |    |                             |
|          | Loop/Port/Platform    |    |                             |
|          | orders less than 10   |    |                             |
|          | lines                 |    |                             |
+----------+-----------------------+----+-----------------------------+
| **O      | **% On Time LSR       |    |                             |
| R-2-05** | Reject \< 10 Lines    |    |                             |
|          | (Specials - No Flow   |    |                             |
|          | Through)**            |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Number of rejects     |    | Number of Resale Special    |
|          | sent where sent       |    | Orders Rejected with less   |
|          | date/time minus       |    | than 10 lines               |
|          | received date/time is |    |                             |
|          | within the standard   |    |                             |
|          | for Resale Special    |    |                             |
|          | orders less than 10   |    |                             |
|          | lines                 |    |                             |
+----------+-----------------------+----+-----------------------------+

  ----------------- ----------------------------- ------------------------------
  **Sub-Metrics                                   
  OR-2 Reject                                     
  Timeliness**                                    

  **OR-2-06**       **% On Time LSR Reject \>= 10 
                    Lines (No Flow Through)**     

  **Calculation**   **Numerator**                 **Denominator**

                    Number of rejects sent where  Number of Resale and UNE
                    sent date/time minus received Loop/Port/Platform Orders
                    date/time is within the       Rejected with 10 or more lines
                    standard for Resale and UNE   
                    Loop/Port/Platform orders     
                    with 10 or more lines         
  ----------------- ----------------------------- ------------------------------

+----------+--------------------+------+------------------------------+
| **Fun    |                    |      |                              |
| ction:** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| ######   |                    |      |                              |
| # OR-5 P |                    |      |                              |
| ercent F |                    |      |                              |
| low-Thro |                    |      |                              |
| ugh[^21] |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **Defin  |                    |      |                              |
| ition:** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| [Total   |                    |      |                              |
| Fl       |                    |      |                              |
| ow-Throu |                    |      |                              |
| gh]{.und |                    |      |                              |
| erline}: |                    |      |                              |
| The      |                    |      |                              |
| percent  |                    |      |                              |
| of valid |                    |      |                              |
| orders   |                    |      |                              |
| received |                    |      |                              |
| through  |                    |      |                              |
| el       |                    |      |                              |
| ectronic |                    |      |                              |
| ordering |                    |      |                              |
| in       |                    |      |                              |
| terfaces |                    |      |                              |
| and      |                    |      |                              |
| p        |                    |      |                              |
| rocessed |                    |      |                              |
| directly |                    |      |                              |
| to the   |                    |      |                              |
| legacy   |                    |      |                              |
| service  |                    |      |                              |
| order    |                    |      |                              |
| system   |                    |      |                              |
| without  |                    |      |                              |
| manual   |                    |      |                              |
| inter    |                    |      |                              |
| vention. |                    |      |                              |
| These    |                    |      |                              |
| service  |                    |      |                              |
| orders   |                    |      |                              |
| require  |                    |      |                              |
| no       |                    |      |                              |
| action   |                    |      |                              |
| by a     |                    |      |                              |
| service  |                    |      |                              |
| repres   |                    |      |                              |
| entative |                    |      |                              |
| to type  |                    |      |                              |
| an order |                    |      |                              |
| into the |                    |      |                              |
| service  |                    |      |                              |
| order    |                    |      |                              |
| system.  |                    |      |                              |
| This is  |                    |      |                              |
| also     |                    |      |                              |
| known as |                    |      |                              |
| "o       |                    |      |                              |
| rdering" |                    |      |                              |
| flow-    |                    |      |                              |
| through. |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **Exclu  |                    |      |                              |
| sions:** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| •        |                    |      |                              |
| Rejected |                    |      |                              |
| LSRs     |                    |      |                              |
|          |                    |      |                              |
| • Orders |                    |      |                              |
| received |                    |      |                              |
| manually |                    |      |                              |
|          |                    |      |                              |
| •        |                    |      |                              |
| Exclude  |                    |      |                              |
| records  |                    |      |                              |
| for      |                    |      |                              |
| D        |                    |      |                              |
| irectory |                    |      |                              |
| Ass      |                    |      |                              |
| istance/ |                    |      |                              |
| Listing, |                    |      |                              |
| D        |                    |      |                              |
| irectory |                    |      |                              |
| Listing  |                    |      |                              |
| and      |                    |      |                              |
| D        |                    |      |                              |
| irectory |                    |      |                              |
| As       |                    |      |                              |
| sistance |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **Per    |                    |      |                              |
| formance |                    |      |                              |
| Sta      |                    |      |                              |
| ndard:** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| No       |                    |      |                              |
| Standard |                    |      |                              |
| D        |                    |      |                              |
| eveloped |                    |      |                              |
| for      |                    |      |                              |
| Total    |                    |      |                              |
| Flow-    |                    |      |                              |
| Through. |                    |      |                              |
| To be    |                    |      |                              |
| d        |                    |      |                              |
| eveloped |                    |      |                              |
| within 6 |                    |      |                              |
| months   |                    |      |                              |
| of       |                    |      |                              |
| merger   |                    |      |                              |
| close.   |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **Report |                    |      |                              |
| Dime     |                    |      |                              |
| nsions** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| Company: |                    | Ge   |                              |
|          |                    | ogra |                              |
| •        |                    | phy: |                              |
| In       |                    |      |                              |
| dividual |                    | •    |                              |
| CLEC     |                    | S    |                              |
|          |                    | tate |                              |
| • CLEC   |                    |      |                              |
| A        |                    |      |                              |
| ggregate |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **Sub-M  |                    |      |                              |
| etrics** |                    |      |                              |
+----------+--------------------+------+------------------------------+
| **O      | **% Flow Through   |      |                              |
| R-5-01** | -- Total**         |      |                              |
+----------+--------------------+------+------------------------------+
| Products | Resale             |      | UNE                          |
+----------+--------------------+------+------------------------------+
| Cal      | Numerator          |      | Denominator                  |
| culation |                    |      |                              |
+----------+--------------------+------+------------------------------+
|          | Number of valid    |      | Total number of              |
|          | mechanized LSRs    |      | electronically received LSRs |
|          | that qualify for   |      | for all products.            |
|          | flow-through       |      |                              |
|          | (state code of 20) |      |                              |
|          | and actually flow  |      |                              |
|          | through without    |      |                              |
|          | manual             |      |                              |
|          | intervention       |      |                              |
|          | (state code 21)    |      |                              |
|          | for all products.  |      |                              |
+----------+--------------------+------+------------------------------+
| **O      | **% Flow -Through  |      |                              |
| R-5-03** | -- Achieved**      |      |                              |
+----------+--------------------+------+------------------------------+
| Cal      | Numerator          |      | Denominator                  |
| culation |                    |      |                              |
+----------+--------------------+------+------------------------------+
|          | Number of valid    |      | Total number of              |
|          | mechanized LSRs    |      | electronically received LSRs |
|          | that qualify for   |      | that qualify for             |
|          | flow-through       |      | flow-through (state code of  |
|          | (state code of 20) |      | 20) for all products.        |
|          | and actually flow  |      |                              |
|          | through without    |      |                              |
|          | manual             |      |                              |
|          | intervention       |      |                              |
|          | (state code 21)    |      |                              |
|          | for all products.  |      |                              |
+----------+--------------------+------+------------------------------+

+----------+-----------------------+----+-----------------------------+
| **Fun    |                       |    |                             |
| ction:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| #####    |                       |    |                             |
| ## PR-3  |                       |    |                             |
| Complete |                       |    |                             |
| d within |                       |    |                             |
|  5 Days  |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Defin  |                       |    |                             |
| ition:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Measures |                       |    |                             |
| the      |                       |    |                             |
| percent  |                       |    |                             |
| of new,  |                       |    |                             |
| move,    |                       |    |                             |
| and      |                       |    |                             |
| change   |                       |    |                             |
| orders   |                       |    |                             |
| where    |                       |    |                             |
| the      |                       |    |                             |
| number   |                       |    |                             |
| of days  |                       |    |                             |
| from the |                       |    |                             |
| creation |                       |    |                             |
| date to  |                       |    |                             |
| the      |                       |    |                             |
| billing  |                       |    |                             |
| e        |                       |    |                             |
| ffective |                       |    |                             |
| date is  |                       |    |                             |
| less     |                       |    |                             |
| than or  |                       |    |                             |
| equal to |                       |    |                             |
| 5        |                       |    |                             |
| business |                       |    |                             |
| days.    |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Exclu  |                       |    |                             |
| sions:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Excludes |                       |    |                             |
| customer |                       |    |                             |
| r        |                       |    |                             |
| equested |                       |    |                             |
| due      |                       |    |                             |
| dates    |                       |    |                             |
| beyond   |                       |    |                             |
| interval |                       |    |                             |
| offered. |                       |    |                             |
|          |                       |    |                             |
| Excludes |                       |    |                             |
| orders   |                       |    |                             |
| delayed  |                       |    |                             |
| for      |                       |    |                             |
| customer |                       |    |                             |
| reasons. |                       |    |                             |
|          |                       |    |                             |
| Excludes |                       |    |                             |
| \'Out\'  |                       |    |                             |
| orders.  |                       |    |                             |
|          |                       |    |                             |
| Excludes |                       |    |                             |
| \        |                       |    |                             |
| 'records |                       |    |                             |
| only\'   |                       |    |                             |
| orders.  |                       |    |                             |
|          |                       |    |                             |
| Excludes |                       |    |                             |
| ILEC     |                       |    |                             |
| company  |                       |    |                             |
| official |                       |    |                             |
| orders   |                       |    |                             |
|          |                       |    |                             |
| Excludes |                       |    |                             |
| PNP      |                       |    |                             |
| orders   |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Per    |                       |    |                             |
| formance |                       |    |                             |
| Sta      |                       |    |                             |
| ndard:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Parity   |                       |    |                             |
| with GTE |                       |    |                             |
| Retail   |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Report |                       |    |                             |
| Di       |                       |    |                             |
| mensions |                       |    |                             |
| :**      |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Co     |                       | ** |                             |
| mpany:** |                       | Ge |                             |
|          |                       | og |                             |
| > •      |                       | ra |                             |
| > In     |                       | ph |                             |
| dividual |                       | y: |                             |
| > CLEC   |                       | ** |                             |
| >        |                       |    |                             |
| > •      |                       | •  |                             |
| > CLECs  |                       | S  |                             |
| > in the |                       | ta |                             |
| > a      |                       | te |                             |
| ggregate |                       | wi |                             |
| >        |                       | de |                             |
| > • ILEC |                       |    |                             |
| > (if    |                       |    |                             |
| > analog |                       |    |                             |
| >        |                       |    |                             |
| applies) |                       |    |                             |
|          |                       |    |                             |
| P        |                       |    |                             |
| roducts: |                       |    |                             |
|          |                       |    |                             |
| > •      |                       |    |                             |
| > Resale |                       |    |                             |
| > POTS   |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop   |                       |    |                             |
| > Non    |                       |    |                             |
| designed |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **P      | **% Completed in 5    |    |                             |
| R-3-08** | Days -- No Dispatch** |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Number of new, move,  |    | Total new, move and change  |
|          | and change Resale     |    | Resale POTS/UNE Loop        |
|          | POTS/UNE Loop         |    | Nondesigned non-dispatched  |
|          | Nondesigned           |    | orders                      |
|          | non-dispatched orders |    |                             |
|          | where the billing     |    |                             |
|          | effective date minus  |    |                             |
|          | the application date  |    |                             |
|          | is less than or equal |    |                             |
|          | to 5 business days    |    |                             |
+----------+-----------------------+----+-----------------------------+
| **P      | **% Completed in 5    |    |                             |
| R-3-09** | Days - Dispatch**     |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Number of new, move,  |    | Total new, move and change  |
|          | and change Resale     |    | Resale POTS/UNE Loop        |
|          | POTS/UNE Loop         |    | Nondesigned dispatched      |
|          | Nondesigned           |    | orders                      |
|          | dispatched orders     |    |                             |
|          | where the billing     |    |                             |
|          | effective date minus  |    |                             |
|          | the application date  |    |                             |
|          | is less than or equal |    |                             |
|          | to 5 business days    |    |                             |
+----------+-----------------------+----+-----------------------------+

+----------+-----------------------+----+-----------------------------+
| **Fun    |                       |    |                             |
| ction:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| ######   |                       |    |                             |
| # PR-4 M |                       |    |                             |
| issed Du |                       |    |                             |
| e Dates  |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Defin  |                       |    |                             |
| ition:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Measures |                       |    |                             |
| the      |                       |    |                             |
| percent  |                       |    |                             |
| of new,  |                       |    |                             |
| move and |                       |    |                             |
| change   |                       |    |                             |
| orders   |                       |    |                             |
| where    |                       |    |                             |
| inst     |                       |    |                             |
| allation |                       |    |                             |
| was not  |                       |    |                             |
| c        |                       |    |                             |
| ompleted |                       |    |                             |
| by the   |                       |    |                             |
| due      |                       |    |                             |
| date.    |                       |    |                             |
|          |                       |    |                             |
| [        |                       |    |                             |
| Business |                       |    |                             |
| Rul      |                       |    |                             |
| es]{.und |                       |    |                             |
| erline}: |                       |    |                             |
|          |                       |    |                             |
| 1\. Due  |                       |    |                             |
| date is  |                       |    |                             |
| defined  |                       |    |                             |
| as       |                       |    |                             |
| either   |                       |    |                             |
| original |                       |    |                             |
| due date |                       |    |                             |
| or final |                       |    |                             |
| due date |                       |    |                             |
| if the   |                       |    |                             |
| original |                       |    |                             |
| due date |                       |    |                             |
| was      |                       |    |                             |
| missed   |                       |    |                             |
| due to   |                       |    |                             |
| customer |                       |    |                             |
| reasons. |                       |    |                             |
|          |                       |    |                             |
| 2\.      |                       |    |                             |
| C        |                       |    |                             |
| ompleted |                       |    |                             |
| date is  |                       |    |                             |
| defined  |                       |    |                             |
| as the   |                       |    |                             |
| Billing  |                       |    |                             |
| E        |                       |    |                             |
| ffective |                       |    |                             |
| Date.    |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Exclu  |                       |    |                             |
| sions:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Excludes |                       |    |                             |
| \'Out\'  |                       |    |                             |
| orders.  |                       |    |                             |
|          |                       |    |                             |
| Excludes |                       |    |                             |
| \        |                       |    |                             |
| 'records |                       |    |                             |
| only\'   |                       |    |                             |
| orders.  |                       |    |                             |
|          |                       |    |                             |
| Excludes |                       |    |                             |
| ILEC     |                       |    |                             |
| company  |                       |    |                             |
| official |                       |    |                             |
| orders.  |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Per    |                       |    |                             |
| formance |                       |    |                             |
| Sta      |                       |    |                             |
| ndard:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Parity   |                       |    |                             |
| with GTE |                       |    |                             |
| Retail   |                       |    |                             |
|          |                       |    |                             |
| LNP: 95% |                       |    |                             |
| on Time  |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Report |                       |    |                             |
| Di       |                       |    |                             |
| mensions |                       |    |                             |
| :**      |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Co     |                       | ** |                             |
| mpany:** |                       | Ge |                             |
|          |                       | og |                             |
| > •      |                       | ra |                             |
| > In     |                       | ph |                             |
| dividual |                       | y: |                             |
| > CLEC   |                       | ** |                             |
| >        |                       |    |                             |
| > •      |                       | •  |                             |
| > CLECs  |                       | S  |                             |
| > in the |                       | ta |                             |
| > a      |                       | te |                             |
| ggregate |                       | wi |                             |
| >        |                       | de |                             |
| > • ILEC |                       |    |                             |
| > (if    |                       |    |                             |
| > analog |                       |    |                             |
| >        |                       |    |                             |
| applies) |                       |    |                             |
|          |                       |    |                             |
| P        |                       |    |                             |
| roducts: |                       |    |                             |
|          |                       |    |                             |
| > •      |                       |    |                             |
| > Resale |                       |    |                             |
| > POTS   |                       |    |                             |
| >        |                       |    |                             |
| > •      |                       |    |                             |
| > Resale |                       |    |                             |
| >        |                       |    |                             |
| Specials |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop   |                       |    |                             |
| > Non-   |                       |    |                             |
| designed |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop   |                       |    |                             |
| >        |                       |    |                             |
| Designed |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Port   |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > T      |                       |    |                             |
| ransport |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| >        |                       |    |                             |
| Platform |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop   |                       |    |                             |
| > xDSL   |                       |    |                             |
| >        |                       |    |                             |
|  Capable |                       |    |                             |
| >        |                       |    |                             |
| > •      |                       |    |                             |
| >        |                       |    |                             |
|  Interco |                       |    |                             |
| nnection |                       |    |                             |
| > Trunks |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Sub-M  |                       |    |                             |
| etrics** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **P      | **% Missed Due Dates  |    |                             |
| R-4-01** | -- Designed           |    |                             |
|          | Services**            |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Total number of       |    | Total number of New, Move   |
|          | missed due dates for  |    | and Change Resale Specials, |
|          | New, Move and change  |    | UNE Loop Designed, UNE      |
|          | Resale Specials, UNE  |    | Platform, UNE Transport,    |
|          | Loop Designed, UNE    |    | Interconnection trunk       |
|          | Platform, UNE         |    | orders                      |
|          | Transport,            |    |                             |
|          | Interconnection trunk |    |                             |
|          | orders                |    |                             |
+----------+-----------------------+----+-----------------------------+
| **P      | **Average Delay Days  |    |                             |
| R-4-02** | -- Total**            |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Sum of the billing    |    | Total number of New, Move   |
|          | effective date minus  |    | and Change orders missed    |
|          | due date for orders   |    | for company reasons, by all |
|          | missed due to company |    | products                    |
|          | reasons by all        |    |                             |
|          | products (business    |    |                             |
|          | days)                 |    |                             |
+----------+-----------------------+----+-----------------------------+
| **P      | **% Missed Due Dates  |    |                             |
| R-4-04** | -- Dispatch**         |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Total number of       |    | Total number of New, Move   |
|          | missed due dates for  |    | and Change Resale POTS, UNE |
|          | New, Move and change  |    | Loop Non-designed, UNE      |
|          | Resale POTS, UNE Loop |    | Platform, UNE Loop xDSL     |
|          | Nondesigned, UNE      |    | Capable, UNE Port           |
|          | Platform, UNE Loop    |    | dispatched orders           |
|          | xDSL Capable, UNE     |    |                             |
|          | Port dispatched       |    |                             |
|          | orders                |    |                             |
+----------+-----------------------+----+-----------------------------+

  ----------------- ----------------------------- ------------------------------
  **Sub-Metrics                                   
  PR-4 Missed Due                                 
  Dates**                                         

  **PR-4-05**       **% Missed Due Dates -- No    
                    Dispatch**                    

  **Calculation**   **Numerator**                 **Denominator**

                    Total number of missed due    Total number of New, Move and
                    dates for New, Move and       Change Resale POTS, UNE Loop
                    change Resale POTS, UNE Loop  Nondesigned, UNE Platform, UNE
                    Nondesigned, UNE Platform,    Loop xDSL Capable, UNE Port
                    UNE Loop xDSL Capable, UNE    non-dispatched orders
                    Port non-dispatched orders    
  ----------------- ----------------------------- ------------------------------

+----------+-----------------------+----+-----------------------------+
| **Fun    |                       |    |                             |
| ction:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| ###      |                       |    |                             |
| #### PR- |                       |    |                             |
| 5 Facili |                       |    |                             |
| ty Misse |                       |    |                             |
| d Orders |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Defin  |                       |    |                             |
| ition:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Measures |                       |    |                             |
| the      |                       |    |                             |
| percent  |                       |    |                             |
| of new,  |                       |    |                             |
| move and |                       |    |                             |
| change   |                       |    |                             |
| orders   |                       |    |                             |
| missed   |                       |    |                             |
| due to   |                       |    |                             |
| lack of  |                       |    |                             |
| fac      |                       |    |                             |
| ilities. |                       |    |                             |
|          |                       |    |                             |
| Business |                       |    |                             |
| Rules:   |                       |    |                             |
|          |                       |    |                             |
| 1\. Due  |                       |    |                             |
| date is  |                       |    |                             |
| defined  |                       |    |                             |
| as       |                       |    |                             |
| either   |                       |    |                             |
| original |                       |    |                             |
| due date |                       |    |                             |
| or final |                       |    |                             |
| due date |                       |    |                             |
| if the   |                       |    |                             |
| original |                       |    |                             |
| due date |                       |    |                             |
| was      |                       |    |                             |
| missed   |                       |    |                             |
| due to   |                       |    |                             |
| customer |                       |    |                             |
| reasons. |                       |    |                             |
|          |                       |    |                             |
| 2\.      |                       |    |                             |
| C        |                       |    |                             |
| ompleted |                       |    |                             |
| date is  |                       |    |                             |
| defined  |                       |    |                             |
| as the   |                       |    |                             |
| Billing  |                       |    |                             |
| E        |                       |    |                             |
| ffective |                       |    |                             |
| Date.    |                       |    |                             |
|          |                       |    |                             |
| 3\. Lack |                       |    |                             |
| of       |                       |    |                             |
| fa       |                       |    |                             |
| cilities |                       |    |                             |
| is       |                       |    |                             |
| defined  |                       |    |                             |
| to be    |                       |    |                             |
| those    |                       |    |                             |
| orders   |                       |    |                             |
| showing  |                       |    |                             |
| the      |                       |    |                             |
| f        |                       |    |                             |
| ollowing |                       |    |                             |
| s        |                       |    |                             |
| uffixes: |                       |    |                             |
| DROSP,   |                       |    |                             |
| DRCOE,   |                       |    |                             |
| DREQ.    |                       |    |                             |
|          |                       |    |                             |
| [Not     |                       |    |                             |
| es]{.und |                       |    |                             |
| erline}: |                       |    |                             |
|          |                       |    |                             |
| 1\.      |                       |    |                             |
| Results  |                       |    |                             |
| also     |                       |    |                             |
| included |                       |    |                             |
| in       |                       |    |                             |
| Measure  |                       |    |                             |
| "Percent |                       |    |                             |
| Missed   |                       |    |                             |
| Due      |                       |    |                             |
| Dates"   |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Exclu  |                       |    |                             |
| sions:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Excludes |                       |    |                             |
| \        |                       |    |                             |
| 'records |                       |    |                             |
| only\'   |                       |    |                             |
| orders.  |                       |    |                             |
|          |                       |    |                             |
| Excludes |                       |    |                             |
| \'Out\'  |                       |    |                             |
| orders.  |                       |    |                             |
|          |                       |    |                             |
| Excludes |                       |    |                             |
| ILEC     |                       |    |                             |
| company  |                       |    |                             |
| official |                       |    |                             |
| orders.  |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Per    |                       |    |                             |
| formance |                       |    |                             |
| Sta      |                       |    |                             |
| ndard:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Parity   |                       |    |                             |
| with GTE |                       |    |                             |
| Retail   |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Report |                       |    |                             |
| Dimen    |                       |    |                             |
| sions:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Co     |                       | ** |                             |
| mpany:** |                       | Ge |                             |
|          |                       | og |                             |
| > •      |                       | ra |                             |
| > In     |                       | ph |                             |
| dividual |                       | y: |                             |
| > CLEC   |                       | ** |                             |
| >        |                       |    |                             |
| > •      |                       | •  |                             |
| > CLECs  |                       | S  |                             |
| > in the |                       | ta |                             |
| > a      |                       | te |                             |
| ggregate |                       | wi |                             |
| >        |                       | de |                             |
| > • ILEC |                       |    |                             |
| > (if    |                       |    |                             |
| > analog |                       |    |                             |
| >        |                       |    |                             |
| applies) |                       |    |                             |
|          |                       |    |                             |
| P        |                       |    |                             |
| roducts: |                       |    |                             |
|          |                       |    |                             |
| > •      |                       |    |                             |
| > Resale |                       |    |                             |
| > POTS   |                       |    |                             |
| >        |                       |    |                             |
| > •      |                       |    |                             |
| > Resale |                       |    |                             |
| >        |                       |    |                             |
| Specials |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop   |                       |    |                             |
| >        |                       |    |                             |
| Designed |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop   |                       |    |                             |
| > Non    |                       |    |                             |
| designed |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Port   |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > T      |                       |    |                             |
| ransport |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| >        |                       |    |                             |
| Platform |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop   |                       |    |                             |
| > xDSL   |                       |    |                             |
| >        |                       |    |                             |
|  Capable |                       |    |                             |
| >        |                       |    |                             |
| > •      |                       |    |                             |
| >        |                       |    |                             |
|  Interco |                       |    |                             |
| nnection |                       |    |                             |
| > Trunks |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Sub-M  |                       |    |                             |
| etrics** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **P      | **% Orders Held for   |    |                             |
| R-5-03** | Facilities \> 60      |    |                             |
|          | Days**                |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Total number of New,  |    | Total number of New, Move   |
|          | Move and change       |    | and Change completed orders |
|          | orders where the      |    | for all products            |
|          | billing effective     |    |                             |
|          | date minus the due    |    |                             |
|          | date is 60 or more    |    |                             |
|          | days for Company      |    |                             |
|          | Facility Reasons for  |    |                             |
|          | all products          |    |                             |
+----------+-----------------------+----+-----------------------------+

+----------+-----------------------+----+-----------------------------+
| **Fun    |                       |    |                             |
| ction:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| ##       |                       |    |                             |
| ##### PR |                       |    |                             |
| -6 Insta |                       |    |                             |
| llation  |                       |    |                             |
| Quality  |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Defin  |                       |    |                             |
| ition:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Measures |                       |    |                             |
| the      |                       |    |                             |
| percent  |                       |    |                             |
| of New,  |                       |    |                             |
| Change,  |                       |    |                             |
| Move     |                       |    |                             |
| c        |                       |    |                             |
| ompleted |                       |    |                             |
| service  |                       |    |                             |
| orders   |                       |    |                             |
| which    |                       |    |                             |
| received |                       |    |                             |
| a        |                       |    |                             |
| network  |                       |    |                             |
| customer |                       |    |                             |
| trouble  |                       |    |                             |
| reports  |                       |    |                             |
| received |                       |    |                             |
| within   |                       |    |                             |
| 30       |                       |    |                             |
| calendar |                       |    |                             |
| days for |                       |    |                             |
| designed |                       |    |                             |
| services |                       |    |                             |
| (and     |                       |    |                             |
| within 7 |                       |    |                             |
| calendar |                       |    |                             |
| days for |                       |    |                             |
| POTS/Non |                       |    |                             |
| designed |                       |    |                             |
| s        |                       |    |                             |
| ervices) |                       |    |                             |
| of       |                       |    |                             |
| service  |                       |    |                             |
| order    |                       |    |                             |
| com      |                       |    |                             |
| pletion. |                       |    |                             |
| Network  |                       |    |                             |
| customer |                       |    |                             |
| troubles |                       |    |                             |
| include  |                       |    |                             |
| the      |                       |    |                             |
| f        |                       |    |                             |
| ollowing |                       |    |                             |
| dispo    |                       |    |                             |
| sitions: |                       |    |                             |
| Network  |                       |    |                             |
| Ter      |                       |    |                             |
| minating |                       |    |                             |
| Fa       |                       |    |                             |
| cilities |                       |    |                             |
| (04),    |                       |    |                             |
| Outside  |                       |    |                             |
| Plant    |                       |    |                             |
| (06),    |                       |    |                             |
| Special  |                       |    |                             |
| Servi    |                       |    |                             |
| ces/Tran |                       |    |                             |
| smission |                       |    |                             |
| Elements |                       |    |                             |
| and      |                       |    |                             |
| Int      |                       |    |                             |
| eroffice |                       |    |                             |
| Fa       |                       |    |                             |
| cilities |                       |    |                             |
| (07),    |                       |    |                             |
| Service  |                       |    |                             |
| Order    |                       |    |                             |
| (09),    |                       |    |                             |
| Records/ |                       |    |                             |
| Software |                       |    |                             |
| Pro      |                       |    |                             |
| gramming |                       |    |                             |
| (10),    |                       |    |                             |
| Carrier  |                       |    |                             |
| or       |                       |    |                             |
| Conc     |                       |    |                             |
| entrator |                       |    |                             |
| (11),    |                       |    |                             |
| Central  |                       |    |                             |
| Office   |                       |    |                             |
| (12)     |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Exclu  |                       |    |                             |
| sions:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Excludes |                       |    |                             |
| the      |                       |    |                             |
| f        |                       |    |                             |
| ollowing |                       |    |                             |
| types of |                       |    |                             |
| trouble: |                       |    |                             |
|          |                       |    |                             |
| > CPE    |                       |    |                             |
| >        |                       |    |                             |
| > Came   |                       |    |                             |
| > Clear  |                       |    |                             |
| >        |                       |    |                             |
| > Test   |                       |    |                             |
| > OK     |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Customer |                       |    |                             |
| > error  |                       |    |                             |
| >        |                       |    |                             |
| > Coin   |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Invalid, |                       |    |                             |
| > non    |                       |    |                             |
| -service |                       |    |                             |
| > a      |                       |    |                             |
| ffecting |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Enhanced |                       |    |                             |
| >        |                       |    |                             |
| products |                       |    |                             |
| > and    |                       |    |                             |
| >        |                       |    |                             |
| services |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Referred |                       |    |                             |
| > to     |                       |    |                             |
| > other  |                       |    |                             |
| >        |                       |    |                             |
|  vendors |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Received |                       |    |                             |
| > on the |                       |    |                             |
| > Due    |                       |    |                             |
| > Date   |                       |    |                             |
| >        |                       |    |                             |
| > Su     |                       |    |                             |
| bsequent |                       |    |                             |
| >        |                       |    |                             |
|  reports |                       |    |                             |
| >        |                       |    |                             |
| > ILEC   |                       |    |                             |
| >        |                       |    |                             |
| employee |                       |    |                             |
| > g      |                       |    |                             |
| enerated |                       |    |                             |
| >        |                       |    |                             |
| > ILEC   |                       |    |                             |
| >        |                       |    |                             |
|  company |                       |    |                             |
| >        |                       |    |                             |
| official |                       |    |                             |
| > orders |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Per    |                       |    |                             |
| formance |                       |    |                             |
| Sta      |                       |    |                             |
| ndard:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Parity   |                       |    |                             |
| with GTE |                       |    |                             |
| Retail   |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Report |                       |    |                             |
| Di       |                       |    |                             |
| mensions |                       |    |                             |
| :**      |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Co     |                       | Ge |                             |
| mpany:** |                       | og |                             |
|          |                       | ra |                             |
| > •      |                       | ph |                             |
| > In     |                       | y: |                             |
| dividual |                       |    |                             |
| > CLEC   |                       | •  |                             |
| >        |                       | S  |                             |
| > •      |                       | ta |                             |
| > CLECs  |                       | te |                             |
| > in the |                       | wi |                             |
| > a      |                       | de |                             |
| ggregate |                       |    |                             |
| >        |                       |    |                             |
| > • ILEC |                       |    |                             |
| > (if    |                       |    |                             |
| > analog |                       |    |                             |
| >        |                       |    |                             |
| applies) |                       |    |                             |
|          |                       |    |                             |
| P        |                       |    |                             |
| roducts: |                       |    |                             |
|          |                       |    |                             |
| > •      |                       |    |                             |
| > Resale |                       |    |                             |
| > POTS   |                       |    |                             |
| >        |                       |    |                             |
| > •      |                       |    |                             |
| > Resale |                       |    |                             |
| >        |                       |    |                             |
| Specials |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop   |                       |    |                             |
| > Non    |                       |    |                             |
| designed |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop   |                       |    |                             |
| >        |                       |    |                             |
| Designed |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Port   |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > T      |                       |    |                             |
| ransport |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| >        |                       |    |                             |
| Platform |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop   |                       |    |                             |
| > xDSL   |                       |    |                             |
| >        |                       |    |                             |
|  Capable |                       |    |                             |
| >        |                       |    |                             |
| > •      |                       |    |                             |
| >        |                       |    |                             |
|  Interco |                       |    |                             |
| nnection |                       |    |                             |
| > Trunks |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Sub-M  |                       |    |                             |
| etrics** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **P      | **% Installation      |    |                             |
| R-6-01** | Troubles reported     |    |                             |
|          | within 30 Days**      |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Total number of       |    | Total number of new, move   |
|          | Resale Special, UNE   |    | and change Resale Special,  |
|          | Loop Designed, UNE    |    | UNE Loop Designed, UNE      |
|          | Platform, UNE         |    | Platform, UNE Transport,    |
|          | Transport, and        |    | and Interconnection Trunk   |
|          | Interconnection Trunk |    | completed orders.           |
|          | orders which received |    |                             |
|          | trouble reports       |    |                             |
|          | within 30 calendar    |    |                             |
|          | days of completion.   |    |                             |
+----------+-----------------------+----+-----------------------------+

  ----------------- ----------------------------- ------------------------------
  **Sub-Metrics                                   
  PR-6 Installation                               
  Quality**                                       

  **PR-6-02**       **% Installation Troubles     
                    reported within 7 Days**      

  **Calculation**   **Numerator**                 **Denominator**

                    Total number of Resale POTS,  Total number of new, move and
                    UNE Loop Nondesigned, UNE     change Resale POTS, UNE Loop
                    Platform, UNE Loop xDSL       Nondesigned, UNE Platform, UNE
                    Capable, UNE Port orders      Loop xDSL Capable, UNE Port
                    which received trouble        completed orders
                    reports within 7 calendar     
                    days of order completion.     
  ----------------- ----------------------------- ------------------------------

+----------+-----------------------+----+-----------------------------+
| **Fun    |                       |    |                             |
| ction:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| ####     |                       |    |                             |
| ### PR-9 |                       |    |                             |
|  Coordin |                       |    |                             |
| ated Con |                       |    |                             |
| versions |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Method |                       |    |                             |
| ology:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| GTE      |                       |    |                             |
| captures |                       |    |                             |
| the data |                       |    |                             |
| used to  |                       |    |                             |
| measure  |                       |    |                             |
| coo      |                       |    |                             |
| rdinated |                       |    |                             |
| co       |                       |    |                             |
| nversion |                       |    |                             |
| activity |                       |    |                             |
| from its |                       |    |                             |
| legacy   |                       |    |                             |
| system,  |                       |    |                             |
| NOCV.    |                       |    |                             |
|          |                       |    |                             |
| Three    |                       |    |                             |
| types of |                       |    |                             |
| f        |                       |    |                             |
| ormatted |                       |    |                             |
| remarks  |                       |    |                             |
| are      |                       |    |                             |
| placed   |                       |    |                             |
| on the   |                       |    |                             |
| NOCV     |                       |    |                             |
| order:   |                       |    |                             |
|          |                       |    |                             |
| > •      |                       |    |                             |
| > Coo    |                       |    |                             |
| rdinated |                       |    |                             |
| >        |                       |    |                             |
| customer |                       |    |                             |
| > co     |                       |    |                             |
| nversion |                       |    |                             |
| > id     |                       |    |                             |
| entifier |                       |    |                             |
| >        |                       |    |                             |
| > • The  |                       |    |                             |
| > due    |                       |    |                             |
| >        |                       |    |                             |
| date/due |                       |    |                             |
| > start  |                       |    |                             |
| > time   |                       |    |                             |
| >        |                       |    |                             |
| > • The  |                       |    |                             |
| > actual |                       |    |                             |
| > d      |                       |    |                             |
| ate/time |                       |    |                             |
| > the    |                       |    |                             |
| > co     |                       |    |                             |
| nversion |                       |    |                             |
| >        |                       |    |                             |
| actually |                       |    |                             |
| >        |                       |    |                             |
|  started |                       |    |                             |
|          |                       |    |                             |
| If the   |                       |    |                             |
| co       |                       |    |                             |
| nversion |                       |    |                             |
| actually |                       |    |                             |
| started  |                       |    |                             |
| within   |                       |    |                             |
| one hour |                       |    |                             |
| of the   |                       |    |                             |
| s        |                       |    |                             |
| cheduled |                       |    |                             |
| due      |                       |    |                             |
| da       |                       |    |                             |
| te/start |                       |    |                             |
| time,    |                       |    |                             |
| the      |                       |    |                             |
| co       |                       |    |                             |
| nversion |                       |    |                             |
| is       |                       |    |                             |
| co       |                       |    |                             |
| nsidered |                       |    |                             |
| to be    |                       |    |                             |
| on-time. |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Defin  |                       |    |                             |
| ition:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Measures |                       |    |                             |
| the      |                       |    |                             |
| pe       |                       |    |                             |
| rcentage |                       |    |                             |
| of       |                       |    |                             |
| coo      |                       |    |                             |
| rdinated |                       |    |                             |
| orders   |                       |    |                             |
| (T       |                       |    |                             |
| BCC/CHC) |                       |    |                             |
| started  |                       |    |                             |
| on time  |                       |    |                             |
| for all  |                       |    |                             |
| orders   |                       |    |                             |
| where    |                       |    |                             |
| CLEC has |                       |    |                             |
| r        |                       |    |                             |
| equested |                       |    |                             |
| coor     |                       |    |                             |
| dination |                       |    |                             |
| (i       |                       |    |                             |
| ncluding |                       |    |                             |
| PNP).    |                       |    |                             |
|          |                       |    |                             |
| [        |                       |    |                             |
| Business |                       |    |                             |
| Rul      |                       |    |                             |
| es]{.und |                       |    |                             |
| erline}: |                       |    |                             |
|          |                       |    |                             |
| Applies  |                       |    |                             |
| to CLEC  |                       |    |                             |
| r        |                       |    |                             |
| equested |                       |    |                             |
| coo      |                       |    |                             |
| rdinated |                       |    |                             |
| orders   |                       |    |                             |
| only     |                       |    |                             |
| (i       |                       |    |                             |
| ncluding |                       |    |                             |
| Number   |                       |    |                             |
| Por      |                       |    |                             |
| tability |                       |    |                             |
| orders   |                       |    |                             |
| where    |                       |    |                             |
| coor     |                       |    |                             |
| dination |                       |    |                             |
| is       |                       |    |                             |
| r        |                       |    |                             |
| equested |                       |    |                             |
| by the   |                       |    |                             |
| CLEC).   |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Exclu  |                       |    |                             |
| sions:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Excludes |                       |    |                             |
| CLEC     |                       |    |                             |
| caused   |                       |    |                             |
| misses   |                       |    |                             |
|          |                       |    |                             |
| Excludes |                       |    |                             |
| \        |                       |    |                             |
| 'records |                       |    |                             |
| only\'   |                       |    |                             |
| orders   |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Per    |                       |    |                             |
| formance |                       |    |                             |
| Sta      |                       |    |                             |
| ndard:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| 90% on   |                       |    |                             |
| time     |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Report |                       |    |                             |
| Di       |                       |    |                             |
| mensions |                       |    |                             |
| :**      |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Co     |                       | ** |                             |
| mpany:** |                       | Ge |                             |
|          |                       | og |                             |
| > •      |                       | ra |                             |
| > In     |                       | ph |                             |
| dividual |                       | y: |                             |
| > CLEC   |                       | ** |                             |
| >        |                       |    |                             |
| > •      |                       | •  |                             |
| > CLECs  |                       | S  |                             |
| > in the |                       | ta |                             |
| > a      |                       | te |                             |
| ggregate |                       | wi |                             |
|          |                       | de |                             |
| P        |                       |    |                             |
| roducts: |                       |    |                             |
|          |                       |    |                             |
| > •      |                       |    |                             |
| > R      |                       |    |                             |
| esidence |                       |    |                             |
| > and    |                       |    |                             |
| >        |                       |    |                             |
| Business |                       |    |                             |
| > conv   |                       |    |                             |
| ersions, |                       |    |                             |
| > i      |                       |    |                             |
| ncluding |                       |    |                             |
| > PNP    |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Sub-M  |                       |    |                             |
| etrics** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **P      | **% On Time           |    |                             |
| R-9-01** | Performance**         |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Number of coordinated |    | Count of coordinated orders |
|          | orders started by due |    | completed in reporting      |
|          | date and time         |    | period                      |
+----------+-----------------------+----+-----------------------------+

+----------+-----------------------+----+-----------------------------+
| **Fun    |                       |    |                             |
| ction:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| #######  |                       |    |                             |
| MR-2 Tro |                       |    |                             |
| uble Rep |                       |    |                             |
| ort Rate |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Defin  |                       |    |                             |
| ition:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Measures |                       |    |                             |
| the      |                       |    |                             |
| total    |                       |    |                             |
| number   |                       |    |                             |
| of       |                       |    |                             |
| network  |                       |    |                             |
| customer |                       |    |                             |
| trouble  |                       |    |                             |
| reports  |                       |    |                             |
| received |                       |    |                             |
| within a |                       |    |                             |
| calendar |                       |    |                             |
| month    |                       |    |                             |
| per 100  |                       |    |                             |
| lin      |                       |    |                             |
| es/circu |                       |    |                             |
| its/UNEs |                       |    |                             |
| /trunks. |                       |    |                             |
|          |                       |    |                             |
| [        |                       |    |                             |
| Business |                       |    |                             |
| Rul      |                       |    |                             |
| es]{.und |                       |    |                             |
| erline}: |                       |    |                             |
|          |                       |    |                             |
| 1\.      |                       |    |                             |
| Access   |                       |    |                             |
| line     |                       |    |                             |
| /circuit |                       |    |                             |
| count    |                       |    |                             |
| taken    |                       |    |                             |
| from     |                       |    |                             |
| previous |                       |    |                             |
| month.   |                       |    |                             |
|          |                       |    |                             |
| 2\.      |                       |    |                             |
| Network  |                       |    |                             |
| Trouble  |                       |    |                             |
| includes |                       |    |                             |
| the      |                       |    |                             |
| f        |                       |    |                             |
| ollowing |                       |    |                             |
| dispo    |                       |    |                             |
| sitions: |                       |    |                             |
| Network  |                       |    |                             |
| Ter      |                       |    |                             |
| minating |                       |    |                             |
| Fa       |                       |    |                             |
| cilities |                       |    |                             |
| (04),    |                       |    |                             |
| Outside  |                       |    |                             |
| Plant    |                       |    |                             |
| (06),    |                       |    |                             |
| Special  |                       |    |                             |
| Servi    |                       |    |                             |
| ces/Tran |                       |    |                             |
| smission |                       |    |                             |
| Elements |                       |    |                             |
| and      |                       |    |                             |
| Int      |                       |    |                             |
| eroffice |                       |    |                             |
| Fa       |                       |    |                             |
| cilities |                       |    |                             |
| (07),    |                       |    |                             |
| Service  |                       |    |                             |
| Order    |                       |    |                             |
| (09),    |                       |    |                             |
| Records/ |                       |    |                             |
| Software |                       |    |                             |
| Pro      |                       |    |                             |
| gramming |                       |    |                             |
| (10),    |                       |    |                             |
| Carrier  |                       |    |                             |
| or       |                       |    |                             |
| Conc     |                       |    |                             |
| entrator |                       |    |                             |
| (11),    |                       |    |                             |
| Central  |                       |    |                             |
| Office   |                       |    |                             |
| (12)     |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Exclu  |                       |    |                             |
| sions:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Excludes |                       |    |                             |
| the      |                       |    |                             |
| f        |                       |    |                             |
| ollowing |                       |    |                             |
| types of |                       |    |                             |
| trouble: |                       |    |                             |
|          |                       |    |                             |
| > Test   |                       |    |                             |
| > OK     |                       |    |                             |
| >        |                       |    |                             |
| > Came   |                       |    |                             |
| > Clear  |                       |    |                             |
| >        |                       |    |                             |
| > CPE    |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Customer |                       |    |                             |
| > error  |                       |    |                             |
| >        |                       |    |                             |
| > Coin   |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Invalid, |                       |    |                             |
| > non    |                       |    |                             |
| -service |                       |    |                             |
| > a      |                       |    |                             |
| ffecting |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Enhanced |                       |    |                             |
| >        |                       |    |                             |
| products |                       |    |                             |
| > and    |                       |    |                             |
| >        |                       |    |                             |
| services |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Referred |                       |    |                             |
| > to     |                       |    |                             |
| > other  |                       |    |                             |
| >        |                       |    |                             |
|  vendors |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Received |                       |    |                             |
| > on the |                       |    |                             |
| > Due    |                       |    |                             |
| > Date   |                       |    |                             |
| >        |                       |    |                             |
| > Su     |                       |    |                             |
| bsequent |                       |    |                             |
| >        |                       |    |                             |
|  reports |                       |    |                             |
| >        |                       |    |                             |
| > ILEC   |                       |    |                             |
| >        |                       |    |                             |
| employee |                       |    |                             |
| > g      |                       |    |                             |
| enerated |                       |    |                             |
| >        |                       |    |                             |
| > ILEC   |                       |    |                             |
| >        |                       |    |                             |
|  company |                       |    |                             |
| >        |                       |    |                             |
| official |                       |    |                             |
| > orders |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Per    |                       |    |                             |
| formance |                       |    |                             |
| Sta      |                       |    |                             |
| ndard:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Parity   |                       |    |                             |
| with GTE |                       |    |                             |
| Retail   |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Report |                       |    |                             |
| Dimen    |                       |    |                             |
| sions:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Co     |                       | ** |                             |
| mpany:** |                       | Ge |                             |
|          |                       | og |                             |
| > •      |                       | ra |                             |
| > In     |                       | ph |                             |
| dividual |                       | y: |                             |
| > CLEC   |                       | ** |                             |
| >        |                       |    |                             |
| > •      |                       | •  |                             |
| > CLECs  |                       | S  |                             |
| > in the |                       | ta |                             |
| > a      |                       | te |                             |
| ggregate |                       | wi |                             |
| >        |                       | de |                             |
| > • ILEC |                       |    |                             |
| > (if    |                       |    |                             |
| > analog |                       |    |                             |
| >        |                       |    |                             |
| applies) |                       |    |                             |
|          |                       |    |                             |
| P        |                       |    |                             |
| roducts: |                       |    |                             |
|          |                       |    |                             |
| > •      |                       |    |                             |
| > Resale |                       |    |                             |
| > POTS   |                       |    |                             |
| >        |                       |    |                             |
| > •      |                       |    |                             |
| > Resale |                       |    |                             |
| >        |                       |    |                             |
| Specials |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop   |                       |    |                             |
| > Non    |                       |    |                             |
| designed |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop   |                       |    |                             |
| >        |                       |    |                             |
| Designed |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Port   |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > T      |                       |    |                             |
| ransport |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| >        |                       |    |                             |
| Platform |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop   |                       |    |                             |
| > xDSL   |                       |    |                             |
| >        |                       |    |                             |
|  Capable |                       |    |                             |
| >        |                       |    |                             |
| > •      |                       |    |                             |
| >        |                       |    |                             |
|  Interco |                       |    |                             |
| nnection |                       |    |                             |
| > Trunks |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Sub-M  |                       |    |                             |
| etrics** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **M      | **Network Trouble     |    |                             |
| R-2-01** | Report Rate**         |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Total number of       |    | Number of access            |
|          | customer initial and  |    | lines/circuits/UNEs/trunks  |
|          | repeat network        |    | in service at the end of    |
|          | trouble reports for   |    | the prior reporting period  |
|          | all products          |    |                             |
+----------+-----------------------+----+-----------------------------+

+----------+-----------------------+----+-----------------------------+
| **Fun    |                       |    |                             |
| ction:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| ######   |                       |    |                             |
| # MR-3 M |                       |    |                             |
| issed Re |                       |    |                             |
| pair Com |                       |    |                             |
| mitments |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Defin  |                       |    |                             |
| ition:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Measures |                       |    |                             |
| the      |                       |    |                             |
| percent  |                       |    |                             |
| of       |                       |    |                             |
| network  |                       |    |                             |
| trouble  |                       |    |                             |
| reports  |                       |    |                             |
| not      |                       |    |                             |
| cleared  |                       |    |                             |
| by the   |                       |    |                             |
| co       |                       |    |                             |
| mmitment |                       |    |                             |
| date and |                       |    |                             |
| time.    |                       |    |                             |
|          |                       |    |                             |
| Network  |                       |    |                             |
| Trouble  |                       |    |                             |
| includes |                       |    |                             |
| the      |                       |    |                             |
| f        |                       |    |                             |
| ollowing |                       |    |                             |
| dispo    |                       |    |                             |
| sitions: |                       |    |                             |
| Network  |                       |    |                             |
| Ter      |                       |    |                             |
| minating |                       |    |                             |
| Fa       |                       |    |                             |
| cilities |                       |    |                             |
| (04),    |                       |    |                             |
| Outside  |                       |    |                             |
| Plant    |                       |    |                             |
| (06),    |                       |    |                             |
| Special  |                       |    |                             |
| Servi    |                       |    |                             |
| ces/Tran |                       |    |                             |
| smission |                       |    |                             |
| Elements |                       |    |                             |
| and      |                       |    |                             |
| Int      |                       |    |                             |
| eroffice |                       |    |                             |
| Fa       |                       |    |                             |
| cilities |                       |    |                             |
| (07),    |                       |    |                             |
| Service  |                       |    |                             |
| Order    |                       |    |                             |
| (09),    |                       |    |                             |
| Records/ |                       |    |                             |
| Software |                       |    |                             |
| Pro      |                       |    |                             |
| gramming |                       |    |                             |
| (10),    |                       |    |                             |
| Carrier  |                       |    |                             |
| or       |                       |    |                             |
| Conc     |                       |    |                             |
| entrator |                       |    |                             |
| (11),    |                       |    |                             |
| Central  |                       |    |                             |
| Office   |                       |    |                             |
| (12)     |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Exclu  |                       |    |                             |
| sions:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Excludes |                       |    |                             |
| the      |                       |    |                             |
| f        |                       |    |                             |
| ollowing |                       |    |                             |
| types of |                       |    |                             |
| trouble: |                       |    |                             |
|          |                       |    |                             |
| > CPE    |                       |    |                             |
| >        |                       |    |                             |
| > Test   |                       |    |                             |
| > OK     |                       |    |                             |
| >        |                       |    |                             |
| > Came   |                       |    |                             |
| > Clear  |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Customer |                       |    |                             |
| > error  |                       |    |                             |
| >        |                       |    |                             |
| > Coin   |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Invalid, |                       |    |                             |
| > non    |                       |    |                             |
| -service |                       |    |                             |
| > a      |                       |    |                             |
| ffecting |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Enhanced |                       |    |                             |
| >        |                       |    |                             |
| products |                       |    |                             |
| > and    |                       |    |                             |
| >        |                       |    |                             |
| services |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Referred |                       |    |                             |
| > to     |                       |    |                             |
| > other  |                       |    |                             |
| >        |                       |    |                             |
|  vendors |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Received |                       |    |                             |
| > on the |                       |    |                             |
| > Due    |                       |    |                             |
| > Date   |                       |    |                             |
| >        |                       |    |                             |
| > Su     |                       |    |                             |
| bsequent |                       |    |                             |
| >        |                       |    |                             |
|  reports |                       |    |                             |
| >        |                       |    |                             |
| > ILEC   |                       |    |                             |
| >        |                       |    |                             |
| employee |                       |    |                             |
| > g      |                       |    |                             |
| enerated |                       |    |                             |
| >        |                       |    |                             |
| > ILEC   |                       |    |                             |
| >        |                       |    |                             |
|  company |                       |    |                             |
| >        |                       |    |                             |
| official |                       |    |                             |
| > orders |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Per    |                       |    |                             |
| formance |                       |    |                             |
| Sta      |                       |    |                             |
| ndard:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Parity   |                       |    |                             |
| with GTE |                       |    |                             |
| Retail   |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Report |                       |    |                             |
| Di       |                       |    |                             |
| mensions |                       |    |                             |
| :**      |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Co     |                       | ** |                             |
| mpany:** |                       | Ge |                             |
|          |                       | og |                             |
| > •      |                       | ra |                             |
| > In     |                       | ph |                             |
| dividual |                       | y: |                             |
| > CLEC   |                       | ** |                             |
| >        |                       |    |                             |
| > •      |                       | •  |                             |
| > CLECs  |                       | S  |                             |
| > in the |                       | ta |                             |
| > a      |                       | te |                             |
| ggregate |                       | wi |                             |
| >        |                       | de |                             |
| > • ILEC |                       |    |                             |
| > (if    |                       | P  |                             |
| > analog |                       | ro |                             |
| >        |                       | du |                             |
| applies) |                       | ct |                             |
|          |                       | s: |                             |
|          |                       |    |                             |
|          |                       | >  |                             |
|          |                       |  • |                             |
|          |                       | >  |                             |
|          |                       | Re |                             |
|          |                       | sa |                             |
|          |                       | le |                             |
|          |                       | >  |                             |
|          |                       | PO |                             |
|          |                       | TS |                             |
|          |                       | >  |                             |
|          |                       | >  |                             |
|          |                       |  • |                             |
|          |                       | >  |                             |
|          |                       | Re |                             |
|          |                       | sa |                             |
|          |                       | le |                             |
|          |                       | >  |                             |
|          |                       | Sp |                             |
|          |                       | ec |                             |
|          |                       | ia |                             |
|          |                       | ls |                             |
|          |                       | >  |                             |
|          |                       | >  |                             |
|          |                       |  • |                             |
|          |                       | >  |                             |
|          |                       |  U |                             |
|          |                       | NE |                             |
|          |                       | >  |                             |
|          |                       | Lo |                             |
|          |                       | op |                             |
|          |                       | >  |                             |
|          |                       |  N |                             |
|          |                       | on |                             |
|          |                       | de |                             |
|          |                       | si |                             |
|          |                       | gn |                             |
|          |                       | ed |                             |
|          |                       | >  |                             |
|          |                       | >  |                             |
|          |                       |  • |                             |
|          |                       | >  |                             |
|          |                       |  U |                             |
|          |                       | NE |                             |
|          |                       | >  |                             |
|          |                       | Lo |                             |
|          |                       | op |                             |
|          |                       | >  |                             |
|          |                       | De |                             |
|          |                       | si |                             |
|          |                       | gn |                             |
|          |                       | ed |                             |
|          |                       | >  |                             |
|          |                       | >  |                             |
|          |                       |  • |                             |
|          |                       | >  |                             |
|          |                       |  U |                             |
|          |                       | NE |                             |
|          |                       | >  |                             |
|          |                       | Po |                             |
|          |                       | rt |                             |
|          |                       | >  |                             |
|          |                       | >  |                             |
|          |                       |  • |                             |
|          |                       | >  |                             |
|          |                       |  U |                             |
|          |                       | NE |                             |
|          |                       | >  |                             |
|          |                       |  T |                             |
|          |                       | ra |                             |
|          |                       | ns |                             |
|          |                       | po |                             |
|          |                       | rt |                             |
|          |                       | >  |                             |
|          |                       | >  |                             |
|          |                       |  • |                             |
|          |                       | >  |                             |
|          |                       |  U |                             |
|          |                       | NE |                             |
|          |                       | >  |                             |
|          |                       | Pl |                             |
|          |                       | at |                             |
|          |                       | fo |                             |
|          |                       | rm |                             |
|          |                       | >  |                             |
|          |                       | >  |                             |
|          |                       |  • |                             |
|          |                       | >  |                             |
|          |                       |  U |                             |
|          |                       | NE |                             |
|          |                       | >  |                             |
|          |                       | Lo |                             |
|          |                       | op |                             |
|          |                       | >  |                             |
|          |                       | xD |                             |
|          |                       | SL |                             |
|          |                       | >  |                             |
|          |                       |  C |                             |
|          |                       | ap |                             |
|          |                       | ab |                             |
|          |                       | le |                             |
+----------+-----------------------+----+-----------------------------+
| **Sub-M  |                       |    |                             |
| etrics** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **M      | **% Missed Repair     |    |                             |
| R-3-01** | Commitment**          |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Total network trouble |    | Total network trouble       |
|          | reports not cleared   |    | reports completed for all   |
|          | by commitment         |    | products                    |
|          | date/time for all     |    |                             |
|          | products              |    |                             |
+----------+-----------------------+----+-----------------------------+

+----------+-----------------------+----+-----------------------------+
| **Fun    |                       |    |                             |
| ction:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| #######  |                       |    |                             |
|  MR-4 Tr |                       |    |                             |
| ouble Du |                       |    |                             |
| ration I |                       |    |                             |
| ntervals |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Defin  |                       |    |                             |
| ition:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Measures |                       |    |                             |
| the      |                       |    |                             |
| average  |                       |    |                             |
| duration |                       |    |                             |
| (in      |                       |    |                             |
| hours)   |                       |    |                             |
| of       |                       |    |                             |
| customer |                       |    |                             |
| network  |                       |    |                             |
| trouble  |                       |    |                             |
| reports. |                       |    |                             |
| Duration |                       |    |                             |
| is       |                       |    |                             |
| defined  |                       |    |                             |
| to be    |                       |    |                             |
| the      |                       |    |                             |
| elapsed  |                       |    |                             |
| hours    |                       |    |                             |
| from the |                       |    |                             |
| date and |                       |    |                             |
| time the |                       |    |                             |
| trouble  |                       |    |                             |
| is       |                       |    |                             |
| created  |                       |    |                             |
| to the   |                       |    |                             |
| date and |                       |    |                             |
| time the |                       |    |                             |
| trouble  |                       |    |                             |
| is       |                       |    |                             |
| cleared. |                       |    |                             |
|          |                       |    |                             |
| Network  |                       |    |                             |
| Trouble  |                       |    |                             |
| includes |                       |    |                             |
| the      |                       |    |                             |
| f        |                       |    |                             |
| ollowing |                       |    |                             |
| dispo    |                       |    |                             |
| sitions: |                       |    |                             |
| Network  |                       |    |                             |
| Ter      |                       |    |                             |
| minating |                       |    |                             |
| Fa       |                       |    |                             |
| cilities |                       |    |                             |
| (04),    |                       |    |                             |
| Outside  |                       |    |                             |
| Plant    |                       |    |                             |
| (06),    |                       |    |                             |
| Special  |                       |    |                             |
| Servi    |                       |    |                             |
| ces/Tran |                       |    |                             |
| smission |                       |    |                             |
| Elements |                       |    |                             |
| and      |                       |    |                             |
| Int      |                       |    |                             |
| eroffice |                       |    |                             |
| Fa       |                       |    |                             |
| cilities |                       |    |                             |
| (07),    |                       |    |                             |
| Service  |                       |    |                             |
| Order    |                       |    |                             |
| (09),    |                       |    |                             |
| Records/ |                       |    |                             |
| Software |                       |    |                             |
| Pro      |                       |    |                             |
| gramming |                       |    |                             |
| (10),    |                       |    |                             |
| Carrier  |                       |    |                             |
| or       |                       |    |                             |
| Conc     |                       |    |                             |
| entrator |                       |    |                             |
| (11),    |                       |    |                             |
| Central  |                       |    |                             |
| Office   |                       |    |                             |
| (12)     |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Exclu  |                       |    |                             |
| sions:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Excludes |                       |    |                             |
| the      |                       |    |                             |
| f        |                       |    |                             |
| ollowing |                       |    |                             |
| types of |                       |    |                             |
| trouble: |                       |    |                             |
|          |                       |    |                             |
| > CPE,   |                       |    |                             |
| > Coin   |                       |    |                             |
| >        |                       |    |                             |
| > Test   |                       |    |                             |
| >        |                       |    |                             |
|  OK,Came |                       |    |                             |
| > Clear, |                       |    |                             |
| >        |                       |    |                             |
| Customer |                       |    |                             |
| > error  |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Invalid, |                       |    |                             |
| > non    |                       |    |                             |
| -service |                       |    |                             |
| > a      |                       |    |                             |
| ffecting |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Enhanced |                       |    |                             |
| >        |                       |    |                             |
| products |                       |    |                             |
| > and    |                       |    |                             |
| >        |                       |    |                             |
| services |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Referred |                       |    |                             |
| > to     |                       |    |                             |
| > other  |                       |    |                             |
| >        |                       |    |                             |
|  vendors |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Received |                       |    |                             |
| > on the |                       |    |                             |
| > Due    |                       |    |                             |
| > Date   |                       |    |                             |
| >        |                       |    |                             |
| > Su     |                       |    |                             |
| bsequent |                       |    |                             |
| >        |                       |    |                             |
|  reports |                       |    |                             |
| >        |                       |    |                             |
| > ILEC   |                       |    |                             |
| >        |                       |    |                             |
| employee |                       |    |                             |
| > ge     |                       |    |                             |
| nerated, |                       |    |                             |
| > ILEC   |                       |    |                             |
| >        |                       |    |                             |
|  company |                       |    |                             |
| >        |                       |    |                             |
| official |                       |    |                             |
| > orders |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Per    |                       |    |                             |
| formance |                       |    |                             |
| Sta      |                       |    |                             |
| ndard:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Parity   |                       |    |                             |
| with GTE |                       |    |                             |
| Retail   |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Report |                       |    |                             |
| Di       |                       |    |                             |
| mensions |                       |    |                             |
| :**      |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Co     |                       | ** |                             |
| mpany:** |                       | Ge |                             |
|          |                       | og |                             |
| > •      |                       | ra |                             |
| > In     |                       | ph |                             |
| dividual |                       | y: |                             |
| > CLEC   |                       | ** |                             |
| >        |                       |    |                             |
| > •      |                       | •  |                             |
| > CLECs  |                       | S  |                             |
| > in the |                       | ta |                             |
| > a      |                       | te |                             |
| ggregate |                       | wi |                             |
| >        |                       | de |                             |
| > • ILEC |                       |    |                             |
| > (if    |                       |    |                             |
| > analog |                       |    |                             |
| >        |                       |    |                             |
| applies) |                       |    |                             |
|          |                       |    |                             |
| P        |                       |    |                             |
| roducts: |                       |    |                             |
|          |                       |    |                             |
| > •      |                       |    |                             |
| > Resale |                       |    |                             |
| > POTS   |                       |    |                             |
| >        |                       |    |                             |
| > •      |                       |    |                             |
| > Resale |                       |    |                             |
| >        |                       |    |                             |
| Specials |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop   |                       |    |                             |
| > Non    |                       |    |                             |
| designed |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop   |                       |    |                             |
| >        |                       |    |                             |
| Designed |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Port   |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > T      |                       |    |                             |
| ransport |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| >        |                       |    |                             |
| Platform |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop   |                       |    |                             |
| > xDSL   |                       |    |                             |
| >        |                       |    |                             |
|  Capable |                       |    |                             |
| >        |                       |    |                             |
| > •      |                       |    |                             |
| >        |                       |    |                             |
|  Interco |                       |    |                             |
| nnection |                       |    |                             |
| > Trunks |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Sub-M  |                       |    |                             |
| etrics** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **M      | **Mean Time to        |    |                             |
| R-4-01** | Repair**              |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Sum of trouble clear  |    | Total customer network      |
|          | date and time minus   |    | trouble reports for all     |
|          | created date and time |    | products                    |
|          | for customer network  |    |                             |
|          | trouble reports for   |    |                             |
|          | all products          |    |                             |
|          | (Designed Troubles -- |    |                             |
|          | excludes interrupt    |    |                             |
|          | time)                 |    |                             |
+----------+-----------------------+----+-----------------------------+
| **M      | **% Out of Service \> |    |                             |
| R-4-07** | 12 Hours --           |    |                             |
|          | Interconnection       |    |                             |
|          | Trunks**              |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Count of              |    | Total customer network      |
|          | Interconnection       |    | trouble reports for         |
|          | trunks troubles out   |    | Interconnection trunks      |
|          | of service, where the |    |                             |
|          | trouble cleared       |    |                             |
|          | date/time minus the   |    |                             |
|          | created date/time is  |    |                             |
|          | greater than 12 hours |    |                             |
|          | (Designed Troubles -- |    |                             |
|          | excludes interrupt    |    |                             |
|          | time)                 |    |                             |
+----------+-----------------------+----+-----------------------------+

  ----------------- ----------------------------- ------------------------------
  **Sub-Metrics                                   
  MR-4 Trouble                                    
  Duration                                        
  Intervals**                                     

  **MR-4-08**       **% Out of Service \> 24      
                    Hours**                       

  **Calculation**   **Numerator**                 **Denominator**

                    Count of Resale and UNE       Total customer network trouble
                    troubles out of service,      reports for all Resale and UNE
                    where the trouble cleared     products
                    date/time minus the created   
                    date/time is greater than 24  
                    hours (Designed Troubles      
                    exclude interrupt time)       
  ----------------- ----------------------------- ------------------------------

+----------+-----------------------+----+-----------------------------+
| **Fun    |                       |    |                             |
| ction:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| ####     |                       |    |                             |
| ### MR-5 |                       |    |                             |
|  Repeat  |                       |    |                             |
| Trouble  |                       |    |                             |
| Reports  |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Defin  |                       |    |                             |
| ition:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Measures |                       |    |                             |
| the      |                       |    |                             |
| percent  |                       |    |                             |
| of       |                       |    |                             |
| customer |                       |    |                             |
| network  |                       |    |                             |
| trouble  |                       |    |                             |
| reports  |                       |    |                             |
| received |                       |    |                             |
| within   |                       |    |                             |
| 30       |                       |    |                             |
| calendar |                       |    |                             |
| days of  |                       |    |                             |
| a        |                       |    |                             |
| previous |                       |    |                             |
| customer |                       |    |                             |
| network  |                       |    |                             |
| trouble  |                       |    |                             |
| report.  |                       |    |                             |
|          |                       |    |                             |
| Any      |                       |    |                             |
| trouble, |                       |    |                             |
| re       |                       |    |                             |
| gardless |                       |    |                             |
| of the   |                       |    |                             |
| original |                       |    |                             |
| dis      |                       |    |                             |
| position |                       |    |                             |
| code,    |                       |    |                             |
| that     |                       |    |                             |
| repeat   |                       |    |                             |
| as the   |                       |    |                             |
| f        |                       |    |                             |
| ollowing |                       |    |                             |
| dispo    |                       |    |                             |
| sitions, |                       |    |                             |
| will be  |                       |    |                             |
| cl       |                       |    |                             |
| assified |                       |    |                             |
| as a     |                       |    |                             |
| repeat   |                       |    |                             |
| report:  |                       |    |                             |
| Network  |                       |    |                             |
| Ter      |                       |    |                             |
| minating |                       |    |                             |
| Fa       |                       |    |                             |
| cilities |                       |    |                             |
| (04),    |                       |    |                             |
| Outside  |                       |    |                             |
| Plant    |                       |    |                             |
| (06),    |                       |    |                             |
| Special  |                       |    |                             |
| Servi    |                       |    |                             |
| ces/Tran |                       |    |                             |
| smission |                       |    |                             |
| Elements |                       |    |                             |
| and      |                       |    |                             |
| Int      |                       |    |                             |
| eroffice |                       |    |                             |
| Fa       |                       |    |                             |
| cilities |                       |    |                             |
| (07),    |                       |    |                             |
| Service  |                       |    |                             |
| Order    |                       |    |                             |
| (09),    |                       |    |                             |
| Records/ |                       |    |                             |
| Software |                       |    |                             |
| Pro      |                       |    |                             |
| gramming |                       |    |                             |
| (10),    |                       |    |                             |
| Carrier  |                       |    |                             |
| or       |                       |    |                             |
| Conc     |                       |    |                             |
| entrator |                       |    |                             |
| (11),    |                       |    |                             |
| Central  |                       |    |                             |
| Office   |                       |    |                             |
| (12)     |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Exclu  |                       |    |                             |
| sions:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Excludes |                       |    |                             |
| the      |                       |    |                             |
| f        |                       |    |                             |
| ollowing |                       |    |                             |
| types of |                       |    |                             |
| trouble: |                       |    |                             |
|          |                       |    |                             |
| > CPE    |                       |    |                             |
| >        |                       |    |                             |
| > Test   |                       |    |                             |
| > OK     |                       |    |                             |
| >        |                       |    |                             |
| > Came   |                       |    |                             |
| > Clear  |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Customer |                       |    |                             |
| > error  |                       |    |                             |
| >        |                       |    |                             |
| > Coin   |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Invalid, |                       |    |                             |
| > non    |                       |    |                             |
| -service |                       |    |                             |
| > a      |                       |    |                             |
| ffecting |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Enhanced |                       |    |                             |
| >        |                       |    |                             |
| products |                       |    |                             |
| > and    |                       |    |                             |
| >        |                       |    |                             |
| services |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Referred |                       |    |                             |
| > to     |                       |    |                             |
| > other  |                       |    |                             |
| >        |                       |    |                             |
|  vendors |                       |    |                             |
| >        |                       |    |                             |
| >        |                       |    |                             |
| Received |                       |    |                             |
| > on the |                       |    |                             |
| > Due    |                       |    |                             |
| > Date   |                       |    |                             |
| >        |                       |    |                             |
| > Su     |                       |    |                             |
| bsequent |                       |    |                             |
| >        |                       |    |                             |
|  reports |                       |    |                             |
| >        |                       |    |                             |
| > ILEC   |                       |    |                             |
| >        |                       |    |                             |
| employee |                       |    |                             |
| > g      |                       |    |                             |
| enerated |                       |    |                             |
| >        |                       |    |                             |
| > ILEC   |                       |    |                             |
| >        |                       |    |                             |
|  company |                       |    |                             |
| >        |                       |    |                             |
| official |                       |    |                             |
| > orders |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Per    |                       |    |                             |
| formance |                       |    |                             |
| Sta      |                       |    |                             |
| ndard:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Parity   |                       |    |                             |
| with GTE |                       |    |                             |
| Retail   |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Report |                       |    |                             |
| Di       |                       |    |                             |
| mensions |                       |    |                             |
| :**      |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Co     |                       | ** |                             |
| mpany:** |                       | Ge |                             |
|          |                       | og |                             |
| > •      |                       | ra |                             |
| > In     |                       | ph |                             |
| dividual |                       | y: |                             |
| > CLEC   |                       | ** |                             |
| >        |                       |    |                             |
| > •      |                       | •  |                             |
| > CLECs  |                       | S  |                             |
| > in the |                       | ta |                             |
| > a      |                       | te |                             |
| ggregate |                       | wi |                             |
| >        |                       | de |                             |
| > • ILEC |                       |    |                             |
| > (if    |                       |    |                             |
| > analog |                       |    |                             |
| >        |                       |    |                             |
| applies) |                       |    |                             |
|          |                       |    |                             |
| **Pro    |                       |    |                             |
| ducts:** |                       |    |                             |
|          |                       |    |                             |
| > •      |                       |    |                             |
| > Resale |                       |    |                             |
| > POTS   |                       |    |                             |
| >        |                       |    |                             |
| > •      |                       |    |                             |
| > Resale |                       |    |                             |
| >        |                       |    |                             |
| Specials |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop   |                       |    |                             |
| > Non    |                       |    |                             |
| designed |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop   |                       |    |                             |
| >        |                       |    |                             |
| Designed |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Port   |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > T      |                       |    |                             |
| ransport |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| >        |                       |    |                             |
| Platform |                       |    |                             |
| >        |                       |    |                             |
| > • UNE  |                       |    |                             |
| > Loop   |                       |    |                             |
| > xDSL   |                       |    |                             |
| >        |                       |    |                             |
|  Capable |                       |    |                             |
| >        |                       |    |                             |
| > •      |                       |    |                             |
| >        |                       |    |                             |
|  Interco |                       |    |                             |
| nnection |                       |    |                             |
| > Trunks |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Sub-M  |                       |    |                             |
| etrics** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **M      | **% Repeat Reports    |    |                             |
| R-5-01** | within 30 Days**      |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Total customer        |    | Total customer network      |
|          | network trouble       |    | trouble reports for all     |
|          | reports received      |    | products                    |
|          | within 30 calendar    |    |                             |
|          | days of a previous    |    |                             |
|          | network trouble       |    |                             |
|          | report for all        |    |                             |
|          | products              |    |                             |
+----------+-----------------------+----+-----------------------------+

+----------+-----------------------+----+-----------------------------+
| **Fun    |                       |    |                             |
| ction:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| #######  |                       |    |                             |
|  NP-1 Pe |                       |    |                             |
| rcent Fi |                       |    |                             |
| nal Trun |                       |    |                             |
| k Group  |                       |    |                             |
| Blockage |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Defin  |                       |    |                             |
| ition:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Measures |                       |    |                             |
| the      |                       |    |                             |
| number   |                       |    |                             |
| of final |                       |    |                             |
| trunk    |                       |    |                             |
| groups   |                       |    |                             |
| e        |                       |    |                             |
| xceeding |                       |    |                             |
| 2%       |                       |    |                             |
| Blocking |                       |    |                             |
| standard |                       |    |                             |
| for 3    |                       |    |                             |
| con      |                       |    |                             |
| secutive |                       |    |                             |
| months.  |                       |    |                             |
|          |                       |    |                             |
| *Notes:  |                       |    |                             |
| 1        |                       |    |                             |
| )Applies |                       |    |                             |
| to those |                       |    |                             |
| trunks   |                       |    |                             |
| where    |                       |    |                             |
| the ILEC |                       |    |                             |
| has      |                       |    |                             |
| augm     |                       |    |                             |
| entation |                       |    |                             |
| c        |                       |    |                             |
| ontrol.* |                       |    |                             |
|          |                       |    |                             |
| *2) Does |                       |    |                             |
| not      |                       |    |                             |
| apply    |                       |    |                             |
| when     |                       |    |                             |
| trunks   |                       |    |                             |
| are      |                       |    |                             |
| pro      |                       |    |                             |
| visioned |                       |    |                             |
| as       |                       |    |                             |
| two-way  |                       |    |                             |
| trunks.* |                       |    |                             |
|          |                       |    |                             |
| [        |                       |    |                             |
| Business |                       |    |                             |
| Rul      |                       |    |                             |
| es]{.und |                       |    |                             |
| erline}: |                       |    |                             |
|          |                       |    |                             |
| · Only   |                       |    |                             |
| measured |                       |    |                             |
| on       |                       |    |                             |
| trunks   |                       |    |                             |
| where    |                       |    |                             |
| ILEC has |                       |    |                             |
| outgoing |                       |    |                             |
| traffic  |                       |    |                             |
| to       |                       |    |                             |
| CLECs,   |                       |    |                             |
| and      |                       |    |                             |
| where    |                       |    |                             |
| ILEC     |                       |    |                             |
| controls |                       |    |                             |
| trunk    |                       |    |                             |
| c        |                       |    |                             |
| apacity. |                       |    |                             |
|          |                       |    |                             |
| · GTE    |                       |    |                             |
| reports  |                       |    |                             |
| provided |                       |    |                             |
| 45 days  |                       |    |                             |
| after    |                       |    |                             |
| close of |                       |    |                             |
| data     |                       |    |                             |
| month.   |                       |    |                             |
|          |                       |    |                             |
| ·        |                       |    |                             |
| E        |                       |    |                             |
| xception |                       |    |                             |
| R        |                       |    |                             |
| eporting |                       |    |                             |
| Only     |                       |    |                             |
| (Only    |                       |    |                             |
| r        |                       |    |                             |
| eporting |                       |    |                             |
| data for |                       |    |                             |
| those    |                       |    |                             |
| trunk    |                       |    |                             |
| groups   |                       |    |                             |
| e        |                       |    |                             |
| xceeding |                       |    |                             |
| the 2%   |                       |    |                             |
| blockage |                       |    |                             |
| t        |                       |    |                             |
| hreshold |                       |    |                             |
| for 3    |                       |    |                             |
| con      |                       |    |                             |
| secutive |                       |    |                             |
| months.) |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Exclu  |                       |    |                             |
| sions:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| IXC      |                       |    |                             |
| D        |                       |    |                             |
| edicated |                       |    |                             |
| Trunks   |                       |    |                             |
| are not  |                       |    |                             |
| included |                       |    |                             |
|          |                       |    |                             |
| Abnormal |                       |    |                             |
| blockage |                       |    |                             |
| exc      |                       |    |                             |
| lusions: |                       |    |                             |
|          |                       |    |                             |
| Network  |                       |    |                             |
| F        |                       |    |                             |
| ailures; |                       |    |                             |
| Switch   |                       |    |                             |
| Outages  |                       |    |                             |
|          |                       |    |                             |
| Acts of  |                       |    |                             |
| God;     |                       |    |                             |
| Storms,  |                       |    |                             |
| To       |                       |    |                             |
| rnadoes, |                       |    |                             |
| etc.     |                       |    |                             |
|          |                       |    |                             |
| National |                       |    |                             |
| Holidays |                       |    |                             |
|          |                       |    |                             |
| Media    |                       |    |                             |
| St       |                       |    |                             |
| imulated |                       |    |                             |
| Mass     |                       |    |                             |
| Calling  |                       |    |                             |
|          |                       |    |                             |
| Cab      |                       |    |                             |
| le/Fiber |                       |    |                             |
| cuts     |                       |    |                             |
|          |                       |    |                             |
| M        |                       |    |                             |
| icrowave |                       |    |                             |
| Failures |                       |    |                             |
|          |                       |    |                             |
| Power    |                       |    |                             |
| Outages  |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Per    |                       |    |                             |
| formance |                       |    |                             |
| Sta      |                       |    |                             |
| ndard:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| # Fi     |                       |    |                             |
| nal trun |                       |    |                             |
| k groups |                       |    |                             |
|  will no |                       |    |                             |
| t exceed |                       |    |                             |
|  2% bloc |                       |    |                             |
| kage thr |                       |    |                             |
| eshold f |                       |    |                             |
| or 3 con |                       |    |                             |
| secutive |                       |    |                             |
|  months. |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Report |                       |    |                             |
| Di       |                       |    |                             |
| mensions |                       |    |                             |
| :**      |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Co     |                       | ** |                             |
| mpany:** |                       | Ge |                             |
|          |                       | og |                             |
| •        |                       | ra |                             |
| In       |                       | ph |                             |
| dividual |                       | y: |                             |
| CLEC     |                       | ** |                             |
|          |                       |    |                             |
| • CLECs  |                       | •  |                             |
| in the   |                       | S  |                             |
| a        |                       | ta |                             |
| ggregate |                       | te |                             |
|          |                       | wi |                             |
| > • ILEC |                       | de |                             |
| > (if    |                       |    |                             |
| > analog |                       |    |                             |
| >        |                       |    |                             |
| applies) |                       |    |                             |
|          |                       |    |                             |
| **Pro    |                       |    |                             |
| ducts:** |                       |    |                             |
|          |                       |    |                             |
| > • CLEC |                       |    |                             |
| > Trunks |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Sub-M  |                       |    |                             |
| etrics** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **N      | **Number Final Trunk  |    |                             |
| P-1-04** | Groups Exceeding 2%   |    |                             |
|          | Blocking Standard --  |    |                             |
|          | 3 Months**            |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Count of final trunk  |    | Not applicable              |
|          | groups that exceed 2% |    |                             |
|          | blocking threshold    |    |                             |
|          | for three consecutive |    |                             |
|          | months, exclusive of  |    |                             |
|          | trunks that block due |    |                             |
|          | to CLEC network       |    |                             |
|          | problems              |    |                             |
+----------+-----------------------+----+-----------------------------+

+----------+-----------------------+----+-----------------------------+
| **Fun    |                       |    |                             |
| ction:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| ####     |                       |    |                             |
| ### NP-2 |                       |    |                             |
|  Colloca |                       |    |                             |
| tion Per |                       |    |                             |
| formance |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Defin  |                       |    |                             |
| ition:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Measures |                       |    |                             |
| the      |                       |    |                             |
| percent  |                       |    |                             |
| of       |                       |    |                             |
| col      |                       |    |                             |
| location |                       |    |                             |
| arra     |                       |    |                             |
| ngements |                       |    |                             |
| r        |                       |    |                             |
| esponded |                       |    |                             |
| to and   |                       |    |                             |
| c        |                       |    |                             |
| ompleted |                       |    |                             |
| (built)  |                       |    |                             |
| on time. |                       |    |                             |
|          |                       |    |                             |
| [        |                       |    |                             |
| Business |                       |    |                             |
| Rul      |                       |    |                             |
| es]{.und |                       |    |                             |
| erline}: |                       |    |                             |
|          |                       |    |                             |
| 1\.      |                       |    |                             |
| Applies  |                       |    |                             |
| to all   |                       |    |                             |
| requests |                       |    |                             |
| for      |                       |    |                             |
| physical |                       |    |                             |
| col      |                       |    |                             |
| location |                       |    |                             |
| space    |                       |    |                             |
|          |                       |    |                             |
| 2\.      |                       |    |                             |
| Interval |                       |    |                             |
| begins   |                       |    |                             |
| when     |                       |    |                             |
| ILEC     |                       |    |                             |
| approves |                       |    |                             |
| the      |                       |    |                             |
| app      |                       |    |                             |
| lication |                       |    |                             |
| and has  |                       |    |                             |
| r        |                       |    |                             |
| eceived, |                       |    |                             |
| from     |                       |    |                             |
| CLEC,    |                       |    |                             |
| f        |                       |    |                             |
| inancial |                       |    |                             |
| payment  |                       |    |                             |
| or bond. |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Exclu  |                       |    |                             |
| sions:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Excludes |                       |    |                             |
| orders   |                       |    |                             |
| canceled |                       |    |                             |
| by CLEC  |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Per    |                       |    |                             |
| formance |                       |    |                             |
| Sta      |                       |    |                             |
| ndard:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **       |                       |    |                             |
| Physical |                       |    |                             |
| Space    |                       |    |                             |
| Notific  |                       |    |                             |
| ation:** |                       |    |                             |
| 95%      |                       |    |                             |
| within   |                       |    |                             |
| 15 days  |                       |    |                             |
|          |                       |    |                             |
| **       |                       |    |                             |
| Physical |                       |    |                             |
| Compl    |                       |    |                             |
| etion:** |                       |    |                             |
| 95% on   |                       |    |                             |
| time     |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Report |                       |    |                             |
| Di       |                       |    |                             |
| mensions |                       |    |                             |
| :**      |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Company: |                       | Ge |                             |
|          |                       | og |                             |
| > •      |                       | ra |                             |
| > In     |                       | ph |                             |
| dividual |                       | y: |                             |
| > CLECs  |                       |    |                             |
| >        |                       | •  |                             |
| > •      |                       | S  |                             |
| > CLECs  |                       | ta |                             |
| > in the |                       | te |                             |
| > a      |                       | wi |                             |
| ggregate |                       | de |                             |
+----------+-----------------------+----+-----------------------------+
| **Sub-M  |                       |    |                             |
| etrics** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **N      | **% On Time Response  |    |                             |
| P-2-01** | to Request for        |    |                             |
|          | Physical              |    |                             |
|          | Collocation**         |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Count of requests for |    | Count of requests for       |
|          | physical collocation  |    | physical collocation        |
|          | arrangements where    |    | arrangements received in    |
|          | response to request   |    | the reporting period.       |
|          | is answered within 15 |    |                             |
|          | days                  |    |                             |
+----------+-----------------------+----+-----------------------------+
| **N      | **% On Time --        |    |                             |
| P-2-05** | Physical              |    |                             |
|          | Collocation**         |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Number of physical    |    | Count of physical           |
|          | collocation           |    | collocation arrangements    |
|          | arrangements          |    | completed in the reporting  |
|          | completed on or       |    | period.                     |
|          | before due date       |    |                             |
|          | (including due date   |    |                             |
|          | extensions resulting  |    |                             |
|          | from CLEC milestone   |    |                             |
|          | misses)               |    |                             |
+----------+-----------------------+----+-----------------------------+

+----------+-----------------------+----+-----------------------------+
| **Fun    |                       |    |                             |
| ction:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| #######  |                       |    |                             |
|  BI-2 Ti |                       |    |                             |
| meliness |                       |    |                             |
|  of Carr |                       |    |                             |
| ier Bill |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Defin  |                       |    |                             |
| ition:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| This     |                       |    |                             |
| measure  |                       |    |                             |
| captures |                       |    |                             |
| the      |                       |    |                             |
| percent  |                       |    |                             |
| of       |                       |    |                             |
| invoices |                       |    |                             |
| tra      |                       |    |                             |
| nsmitted |                       |    |                             |
| succ     |                       |    |                             |
| essfully |                       |    |                             |
| to the   |                       |    |                             |
| CLEC     |                       |    |                             |
| within   |                       |    |                             |
| 10       |                       |    |                             |
| business |                       |    |                             |
| days of  |                       |    |                             |
| the      |                       |    |                             |
| s        |                       |    |                             |
| cheduled |                       |    |                             |
| close of |                       |    |                             |
| a Bill   |                       |    |                             |
| Cycle.   |                       |    |                             |
|          |                       |    |                             |
| Business |                       |    |                             |
| Rules:   |                       |    |                             |
|          |                       |    |                             |
| 1\.      |                       |    |                             |
| Includes |                       |    |                             |
| only     |                       |    |                             |
| me       |                       |    |                             |
| chanized |                       |    |                             |
| bills.   |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Exclu  |                       |    |                             |
| sions:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| Excludes |                       |    |                             |
| paper    |                       |    |                             |
| bill,    |                       |    |                             |
| magnetic |                       |    |                             |
| bill, CD |                       |    |                             |
| ROM bill |                       |    |                             |
| or       |                       |    |                             |
| Custom   |                       |    |                             |
| Bill     |                       |    |                             |
| diskette |                       |    |                             |
| bill.    |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Per    |                       |    |                             |
| formance |                       |    |                             |
| Sta      |                       |    |                             |
| ndard:** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| 98%      |                       |    |                             |
| within   |                       |    |                             |
| 10       |                       |    |                             |
| business |                       |    |                             |
| days     |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Report |                       |    |                             |
| Di       |                       |    |                             |
| mensions |                       |    |                             |
| :**      |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Co     |                       | ** |                             |
| mpany:** |                       | Ge |                             |
|          |                       | og |                             |
| •        |                       | ra |                             |
| In       |                       | ph |                             |
| dividual |                       | y: |                             |
| CLECs    |                       | ** |                             |
|          |                       |    |                             |
| • CLECs  |                       | •  |                             |
| in the   |                       | S  |                             |
| a        |                       | ta |                             |
| ggregate |                       | te |                             |
|          |                       | wi |                             |
|          |                       | de |                             |
+----------+-----------------------+----+-----------------------------+
| **Sub-M  |                       |    |                             |
| etrics** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
| **B      | **Timeliness of       |    |                             |
| I-2-01** | Carrier Bill**        |    |                             |
+----------+-----------------------+----+-----------------------------+
| **Calcu  | **Numerator**         |    | **Denominator**             |
| lation** |                       |    |                             |
+----------+-----------------------+----+-----------------------------+
|          | Count of invoices     |    | Count of total invoices     |
|          | transmitted within 10 |    | transmitted                 |
|          | business days of the  |    |                             |
|          | scheduled Bill Cycle  |    |                             |
|          | close date            |    |                             |
+----------+-----------------------+----+-----------------------------+

[Attachment A-3]{.smallcaps}

CALCULATION OF

PARITY AND BENCHMARK PERFORMANCE

**Statistical Methodologies:**

Bell Atlantic/GTE will use statistical methodologies as one means to
determine if "parity" exists, or if the performance for CLECs is
equivalent to the performance for Bell Atlantic. For performance
measures where "parity" is the standard and sufficient sample size
exists, Bell Atlantic/GTE will use the "modified Z statistic" proposed
by a number of CLECs in LCUG (Local Competitors User Group). The
specific formulas are detailed below:

  ---------------------------------------------------- ----------------------------------------------------
  Measured Variables:                                  Counted Variables:

  ![](media/image1.wmf){width="1.5277777777777777in"   ![](media/image2.wmf){width="2.2291666666666665in"
  height="0.7222222222222222in"}                       height="0.7291666666666666in"}
  ---------------------------------------------------- ----------------------------------------------------

Definitions:

[Measured Variables]{.underline} are metrics of means or averages, such
as mean time to repair, or average interval.

[Counted Variables]{.underline} are metrics of proportions, such as
percent measures.

\_

X is defined as the average performance or mean of the sample

S is defined as the standard deviation

n is defined as the sample size

p is defined as the proportion, for percentages 90% translates to a 0.90
proportion

A Z or t score of below --1.645 provides a 95% confidence level that the
variables are different, or that they come from different processes.

**Sample Size Requirements:**

The standard Z or t statistic will be used for measures where "parity"
is the standard, unless there is insufficient sample size. For measured
variables, the minimum sample size is 30. For counted variables, np(1-p)
must be greater than or equal to 5.[^22] When the sample size
requirement is not met, BA/GTE will do the following:

If the absolute performance for the CLEC is better than the BA/GTE
performance, no statistical analysis is required. If the performance is
worse for the CLEC than BA/GTE, BA/GTE will use the t distribution for
measured variables until such time as a permutation test can be run in
an automated fashion. For counted variables, the binomial distribution
will be used. If the t distribution shows an "out of parity" result,
BA/GTE will run the permutation test. If the permutation test shows an
"out of parity" condition, BA/GTE will perform a root cause analysis to
determine cause. If the cause is the result of "clustering" within the
data, BA/GTE will provide such documentation. The nature of the
variables used in the performance measures is that they do not meet the
requirements 100% of the time for any statistical testing. Individual
data points are not independent. The primary example of such
non-independence is a cable failure. If a particular CLEC has fewer than
30 troubles and all are within the same cable failure with long
duration, the performance will appear out of parity. However, for all
troubles, including BA/GTE troubles, within that individual event, the
trouble duration is identical. Another example of clustering is if a
CLEC has a small number of orders in a single location, with a facility
problem. If this facility problem exists for all customers served by
that cable and is longer than the average facility problem, the orders
are not independent and clustering occurs. Finally, if root cause shows
that the difference in performance is the result of CLEC behavior,
BA/GTE will identify such behavior and work with the respective CLEC on
corrective action.

Exceptions:

A key assumption in using statistics to evaluate parity is that the data
are independent. Events included in the performance measures of
provisioning and maintenance of telecommunications services are not
independent. The lack of independence is referred to as "clustering" of
data. Clustering occurs when individual items (orders, troubles etc.)
are clustered together as one single event. This being the case, BA/GTE
will file an exception to the performance data in the performance report
if any of the following events occur:

-   [Event Driven Clustering: Cable Failure]{.underline}: If a
    significant proportion (more than 30%) of a CLEC's troubles are in a
    single cable failure, BA/GTE will provide the data demonstrating
    that all troubles within that failure, including BA/GTE troubles
    were resolved in an equivalent manner. Then, BA/GTE will provide the
    repair performance data with that cable failure performance excluded
    from the overall performance for both the CLEC and BA/GTE and the
    remaining troubles compared according to normal statistical
    methodologies.

-   [Location Driven Clustering: Facility Problems]{.underline}: If a
    significant proportion (more than 30%)of a CLEC's missed
    installation orders and resulting delay days were due to an
    individual location with a significant facility problem, BA/GTE will
    provide the data demonstrating that the orders were "clustered" in a
    single facility shortfall. Then, BA/GTE will provide the
    provisioning performance with that data excluded. Additional
    location driven clustering may be demonstrated by disaggregating
    performance into smaller geographic areas.

-   [Time Driven Clustering: Single Day Events]{.underline}: If
    significant proportion (more than 30%)of CLEC activity, provisioning
    or maintenance, occur on a single day within a month, and that day
    represents an unusual amount of activity is in a single day, BA/GTE
    will provide the data demonstrating that the activity is on that
    day. BA/GTE will compare that single day's performance for the CLEC
    to BA/GTE's own performance. Then, BA/GTE will provide data with
    that day excluded from overall performance to demonstrate "parity".

Other Exceptions:

[CLEC Actions]{.underline}: In addition, the key assumption of
independence of data may be impacted by CLEC behavior such as order
quality, causing excessive missed appointments; incorrect dispatch
identification, resulting in excessive multiple dispatch and repeat
reports; inappropriate appointment coding on orders, where extended due
dates are desired; and delays in rescheduling appointments, when BA/GTE
has missed an appointment. BA/GTE will bring such behavior to the
attention of the CLEC to attempt resolution. If such action negatively
impacts performance, BA/GTE will provide appropriate detail
documentation of the events and communication to the individual CLEC and
the Commission.

Documentation:

BA/GTE will provide all details, ensuring protection of customer
proprietary information to the CLEC and Commission. Details include,
individual trouble reports, and orders with analysis of BA/GTE and CLEC
performance. For cable failures, BA/GTE will provide appropriate
documentation detailing all other troubles associated with that cable
failure.

**Allowable Misses for Small Sample Sizes for Counted Variable
Performance Measures with Benchmark Standards**

-   If less than 20 items, find volume of items measured in Sample Size
    Column.

-   If the number of misses falls under the "Allowed Misses" column,
    then the performance measure not included for remedies.

95% Standard:

  ------------------------ ----------------------------------------------
  **Sample Size**          **Number of Allowed Misses**

  1                        1

  2                        1

  3                        1

  4                        1

  5                        1

  6                        1

  7                        1

  8                        1

  9                        1

  10                       1

  11                       1

  12                       1

  13                       1

  14                       1

  15                       1

  16                       1

  17                       1

  18                       1

  19                       1

  20                       NA
  ------------------------ ----------------------------------------------

> Permutation analysis will be applied to calculate the z-statistic for
> measured variables using the following logic:

For testing differences in averages, a Monte Carlo procedure (sampling
without replacement) will be used to estimate (with specified accuracy)
the exact p-value for the test. If the exact p-value is less than the
specified level of confidence, the null hypothesis (parity) is rejected.
Equivalently, the Z~A~ value corresponding to the estimated p-value will
be compared to the designated critical Z-value. If Z~A~ is greater than
the critical Z-value, then the performance is non-compliant.

For testing differences in proportions or rates, the exact p-value will
either be estimated with a Monte Carlo procedure or computed using an
alternative algorithm. If the exact p-value is less than the specified
level of confidence, the null hypothesis (parity) is rejected.
Equivalently, the Z~A~ value corresponding to the estimated p-value will
be compared to the designated critical Z-value. If Z~A~ is greater than
the critical Z-value, then the performance is non-compliant.

**[Critical Z-Test Value]{.underline}**

The critical Z test value will be --1.645 based on a 95% confidence
level.

##### 

##### [Methods Of Calculating Per Occurrence Voluntary Payments]{.underline}

**[Measurements For Which The Reporting Dimensions Are Averages Or
Means.]{.underline}**

> Step 1: Calculate the average or the mean for the measurement for the
> CLEC that would yield the Critical Z-value for the third consecutive
> month. Use the same denominator as the one used in calculating the
> Z-statistic for the measurement.
>
> Step 2: Calculate the percentage difference between the actual average
> and the calculated average (or benchmark value for benchmark measures)
> for the third consecutive month.
>
> Step 3: Multiply the total number of data points by the percentage
> calculated in the previous step. Calculate the average for three
> months and multiply the result by \$1500, \$900, and \$600 for
> Measurements that are designated as High, Medium, and Low
> respectively; to determine the applicable assessment payable to the
> U.S. Treasury for that measure.

**[Measurements For Which The Reporting Dimensions Are
Percentages.]{.underline}**

> Step 1: Calculate the percentage for the measurement for the CLEC that
> would yield the Critical Z-value for the third consecutive month. Use
> the same denominator as the one used in calculating the Z-statistic
> for the measure.
>
> Step 2: Calculate the difference between the actual percentage for the
> CLEC and the calculated percentage (or benchmark value for benchmark
> measures) for each of the three non-compliant months.
>
> Step 3: Multiply the total number of data points by the percentage
> calculated in the previous step. Calculate the average for three
> months and multiply the result by \$1500, \$900, and \$600 for
> measurements that are designated High, Medium, and Low respectively:
> to determine the applicable assessment payable to the U.S. Treasury.

**[Measurements For Which The Reporting Dimensions Are Ratios Or
Proportions.]{.underline}**

> Step 1: Calculate the ratio for the measurement for the CLEC that
> would yield the Critical Z-value for the third consecutive month. Use
> the same denominator as the one used in calculating the Z-statistic
> for the measure.
>
> Step 2: Calculate the percentage difference between the actual ratio
> for the CLEC and the calculated ratio (or benchmark value for
> benchmark measures) for each month of the non-compliant three-month
> period.
>
> Step 3: Multiply the total number of service orders by the percentage
> calculated in the previous step for each month. Calculate the average
> for three months and multiply the result by \$1500, \$900, and \$600
> for measurements that are designated as High, Medium, and Low
> respectively; to determine the applicable assessment for that measure.

**[Measurements for Which Payment Is Per Occurrence With A
Cap]{.underline}**

Voluntary payments are calculated on a per occurrence basis in
accordance with the methodologies described above and are payable up to
the caps identified in Attachment A-4.

**[Methods Of Calculating Per Measurement Voluntary
Payments]{.underline}**

Per measurement voluntary payments are payable as detailed in the
Voluntary Payments Table below if the actual Z-value exceeds the
critical Z-value.

**ATTACHMENT A-4**

**VOLUNTARY PAYMENTS TABLE FOR MEASUREMENTS**

**Per Occurrence**

  ------------------------------------------------- ---------------------
  Measurement Group                                 

  High                                              \$1500

  Medium                                            \$900

  Low                                               \$600
  ------------------------------------------------- ---------------------

**Per Measurement/Per Occurrence Caps**

  ------------------------------ ------------- ------------- -------------
  Measurement Group              **A**         **B**         **C**

  High                           \$225,000     \$75,000      \$20,000

  Medium                         \$90,000      \$30,000      \$10,000

  Low                            \$60,000      \$20,000      \$5,000
  ------------------------------ ------------- ------------- -------------

A = States with 1,000,000 or more access lines

B = States with between 500,000 and 999,999 access lines

C = States with \< 500,000 access lines

+---+-------------------------------------------------------------------+
| A | [BA States]{.underline}: Massachusetts, Maryland, New Jersey, New |
|   | York, Pennsylvania, Virginia                                      |
|   |                                                                   |
|   | [GTE States]{.underline}: California, Florida, Texas              |
+---+-------------------------------------------------------------------+
| B | [BA States]{.underline}: District of Columbia, Delaware, Maine,   |
|   | New Hampshire, Rhode Island, West Virginia                        |
|   |                                                                   |
|   | [GTE States]{.underline}: Hawaii, Illinois, Indiana, Kentucky,    |
|   | Michigan, North Carolina, Ohio, Pennsylvania, Virginia,           |
|   | Washington, Wisconsin                                             |
+---+-------------------------------------------------------------------+
| C | [BA States]{.underline}: Connecticut, Vermont                     |
|   |                                                                   |
|   | [GTE States]{.underline}: Alabama, Idaho, Missouri, Nevada,       |
|   | Oregon, South Carolina                                            |
+---+-------------------------------------------------------------------+

**ATTACHMENT A-5a**

**BA/GTE MEASUREMENT LIST\
Bell Atlantic States** (CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, WV,
VA, VT)

  --------- --------------- ---------- -------------------- ------------- -------------- --------- ------------------ -------------
                            **Metric   **Metric**           **Product**   **Standard**   **Pay     **\$**             **\$Cap**
                            \#**                                                         per**                        

  **OSS**   **Interface**   PO-1-01    OSS Resp. Time --    EDI           retail + 4     measure   Low                Low
                                       CSR                                seconds                                     

                            PO-1-01    OSS Resp. Time --    CORBA         retail + 4     measure   Low                Low
                                       CSR                                seconds                                     

                            PO-1-01    OSS Resp. Time --    WEB GUI       retail + 7     measure   Low                Low
                                       CSR                                seconds                                     

                            PO-1-02    OSS Resp. Time - Due EDI           retail + 4     measure   Low                Low
                                       Date Avail.                        seconds                                     

                            PO-1-02    OSS Resp. Time - Due CORBA         retail + 4     measure   Low                Low
                                       Date Avail.                        seconds                                     

                            PO-1-02    OSS Resp. Time - Due WEB GUI       retail + 7     measure   Low                Low
                                       Date Avail.                        seconds                                     

                            PO-1-03    OSS Resp. Time --    EDI           retail + 4     measure   Low                Low
                                       Address Validation                 seconds                                     

                            PO-1-03    OSS Resp. Time --    CORBA         retail + 4     measure   Low                Low
                                       Address Validation                 seconds                                     

                            PO-1-03    OSS Resp. Time --    WEB GUI       retail + 7     measure   Low                Low
                                       Address Validation                 seconds                                     

                            PO-1-04    OSS Resp. Time -     EDI           retail + 4     measure   Low                Low
                                       Prod. & Svc. Avail.                seconds                                     

                            PO-1-04    OSS Resp. Time -     CORBA         retail + 4     measure   Low                Low
                                       Prod. & Svc. Avail.                seconds                                     

                            PO-1-04    OSS Resp. Time -     WEB GUI       retail + 7     measure   Low                Low
                                       Prod. & Svc. Avail.                seconds                                     

                            PO-1-05    OSS Resp. Time - TN  EDI           retail + 4     measure   Low                Low
                                       Reservation                        seconds                                     

                            PO-1-05    OSS Resp. Time - TN  CORBA         retail + 4     measure   Low                Low
                                       Reservation                        seconds                                     

                            PO-1-05    OSS Resp. Time - TN  WEB GUI       retail + 7     measure   Low                Low
                                       Reservation                        seconds                                     

                            PO-1-06    OSS Resp. Time -     EDI           retail + 4     measure   Low                Low
                                       Loop Qualification                 seconds                                     

                            PO-1-06    OSS Resp. Time -     CORBA         retail + 4     measure   Low                Low
                                       Loop Qualification                 seconds                                     

                            PO-1-06    OSS Resp. Time -     WEB GUI       retail + 7     measure   Low                Low
                                       Loop Qualification                 seconds                                     

                            PO-2-02    OSS Availability -   EDI           99.50%         measure   Medium/High[^23]   Medium/High
                                       Prime                                                                          

                            PO-2-02    OSS                  WEBGUI        99.50%         measure   Medium/High        Medium/High
                                       Availability-Prime                                                             

                            PO-2-02    OSS Availability     CORBA         99.50%         measure   Medium/High        Medium/High
                                       --Prime                                                                        

            **Billing**     BI-2-01    Timeliness of                      98% in 10      measure   Low                Low
                                       Carrier Bill                       Bus.Days                                    
  --------- --------------- ---------- -------------------- ------------- -------------- --------- ------------------ -------------

**ATTACHMENT A-5a**

**BA/GTE MEASUREMENT LIST\
Bell Atlantic States** (CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, WV,
VA, VT)

+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | * | **Metric**      | **  | **Stan | **  | **\ | **\ |
|     |      | * |                 | Pro | dard** | Pay | $** | $Ca |
|     |      | M |                 | duc |        | pe  |     | p** |
|     |      | e |                 | t** |        | r** |     |     |
|     |      | t |                 |     |        |     |     |     |
|     |      | r |                 |     |        |     |     |     |
|     |      | i |                 |     |        |     |     |     |
|     |      | c |                 |     |        |     |     |     |
|     |      | \ |                 |     |        |     |     |     |
|     |      | # |                 |     |        |     |     |     |
|     |      | * |                 |     |        |     |     |     |
|     |      | * |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
| *   | **Or | O | \% On Time      | P   | 95% in | o   | \$  | Low |
| *Re | deri | R | LSRC - Flow     | OTS | 2      | ccu | 600 |     |
| sal | ng** | - | Through         |     | Hours  | rre |     |     |
| e** |      | 1 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 2 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time      | P   | 95% in | o   | \$  | Low |
|     |      | R | LSRC - \< 10    | OTS | 24     | ccu | 600 |     |
|     |      | - | Lines (E)       |     | Hours  | rre |     |     |
|     |      | 1 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 4 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time      | I   | 95% in | o   | \$  | Low |
|     |      | R | LSRC - \< 10    | SDN | 72     | ccu | 600 |     |
|     |      | - | Lines (E)       |     | Hours  | rre |     |     |
|     |      | 1 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 4 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time      | A   | 95% in | o   | \$  | Low |
|     |      | R | LSRC - \< 10    | DSL | 72     | ccu | 600 |     |
|     |      | - | Lines (E)       |     | Hours  | rre |     |     |
|     |      | 1 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 4 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time      | Sp  | 95% in | o   | \$  | Low |
|     |      | R | LSRC - \< 10    | eci | 48     | ccu | 600 |     |
|     |      | - | Lines (E)       | als | Hours  | rre |     |     |
|     |      | 1 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 4 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time      | P   | 95% in | o   | \$  | Low |
|     |      | R | LSRC - \>/= 10  | OTS | 72     | ccu | 600 |     |
|     |      | - | Lines (E)       |     | Hours  | rre |     |     |
|     |      | 1 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 6 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time      | Sp  | 95% in | o   | \$  | Low |
|     |      | R | LSRC - \>/= 10  | eci | 72     | ccu | 600 |     |
|     |      | - | Lines (E)       | als | Hours  | rre |     |     |
|     |      | 1 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 6 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time LSR  | P   | 95% in | o   | \$  | Low |
|     |      | R | Reject - Flow   | OTS | 2      | ccu | 600 |     |
|     |      | - | -Thru           |     | Hours  | rre |     |     |
|     |      | 2 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 2 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time LSR  | P   | 95% in | o   | \$  | Low |
|     |      | R | Reject - \< 10  | OTS | 24     | ccu | 600 |     |
|     |      | - | Lines           |     | Hours  | rre |     |     |
|     |      | 2 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 4 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time LSR  | I   | 95% in | o   | \$  | Low |
|     |      | R | Reject - \< 10  | SDN | 72     | ccu | 600 |     |
|     |      | - | Lines           |     | Hours  | rre |     |     |
|     |      | 2 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 4 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time LSR  | A   | 95% in | o   | \$  | Low |
|     |      | R | Reject - \< 10  | DSL | 72     | ccu | 600 |     |
|     |      | - | Lines           |     | Hours  | rre |     |     |
|     |      | 2 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 4 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time LSR  | Sp  | 95% in | o   | \$  | Low |
|     |      | R | Reject - \< 10  | eci | 48     | ccu | 600 |     |
|     |      | - | Lines           | als | Hours  | rre |     |     |
|     |      | 2 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 4 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time LSR  | P   | 95% in | o   | \$  | Low |
|     |      | R | Reject - \>/=   | OTS | 72     | ccu | 600 |     |
|     |      | - | 10 Lines        |     | Hours  | rre |     |     |
|     |      | 2 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 6 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time LSR  | Sp  | 95% in | o   | \$  | Low |
|     |      | R | Reject - \>/=   | eci | 72     | ccu | 600 |     |
|     |      | - | 10 Lines        | als | Hours  | rre |     |     |
|     |      | 2 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 6 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     | ##   | O | \% Flow         | All | TBD    | M   | Med | Med |
|     |      | R | Through - Total | Res |        | eas | ium | ium |
|     |      | - |                 | ale |        | ure |     |     |
|     |      | 5 |                 |     |        |     |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 1 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     | **Pr | P | \% Completed    | P   | parity | o   | \$  |     |
|     | ovis | R | w/in 5 Days     | OTS | with   | ccu | 900 |     |
|     | ioni | - | (1-5 lines) -   |     | retail | rre |     |     |
|     | ng** | 3 | No Dispatch     |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 8 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | P | \% Completed    | P   | parity | o   | \$  |     |
|     |      | R | w/in 5 Days     | OTS | with   | ccu | 900 |     |
|     |      | - | (1-5 lines) --  |     | retail | rre |     |     |
|     |      | 3 | Dispatch        |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 9 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | P | \% Missed       | Sp  | parity | o   | \$  |     |
|     |      | R | Appt. - BA --   | eci | with   | ccu | 900 |     |
|     |      | - | Total           | als | retail | rre |     |     |
|     |      | 4 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 1 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | P | Average Delay   | P   | parity | o   | \$  |     |
|     |      | R | Days -- Total   | OTS | with   | ccu | 900 |     |
|     |      | - |                 |     | retail | rre |     |     |
|     |      | 4 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 2 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | P | Average Delay   | I   | parity | o   | \$  |     |
|     |      | R | Days -- Total   | SDN | with   | ccu | 900 |     |
|     |      | - |                 |     | retail | rre |     |     |
|     |      | 4 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 2 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | P | Average Delay   | A   | parity | o   | \$  |     |
|     |      | R | Days -- Total   | DSL | with   | ccu | 900 |     |
|     |      | - |                 |     | retail | rre |     |     |
|     |      | 4 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 2 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | P | Average Delay   | Sp  | parity | o   | \$  |     |
|     |      | R | Days -- Total   | eci | with   | ccu | 900 |     |
|     |      | - |                 | als | retail | rre |     |     |
|     |      | 4 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 2 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | P | \% Missed       | P   | parity | o   | \$  |     |
|     |      | R | Appt. -         | OTS | with   | ccu | 900 |     |
|     |      | - | Dispatch        |     | retail | rre |     |     |
|     |      | 4 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 4 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | P | \% Missed       | I   | parity | o   | \$  |     |
|     |      | R | Appt. -         | SDN | with   | ccu | 900 |     |
|     |      | - | Dispatch        |     | retail | rre |     |     |
|     |      | 4 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 4 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | P | \% Missed       | A   | parity | o   | \$  |     |
|     |      | R | Appt. -         | DSL | with   | ccu | 900 |     |
|     |      | - | Dispatch        |     | retail | rre |     |     |
|     |      | 4 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 4 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | P | \% Missed       | P   | parity | o   | \$  |     |
|     |      | R | Appt. - No      | OTS | with   | ccu | 900 |     |
|     |      | - | Dispatch        |     | retail | rre |     |     |
|     |      | 4 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 5 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | P | \% Missed       | I   | parity | o   | \$  |     |
|     |      | R | Appt. - No      | SDN | with   | ccu | 900 |     |
|     |      | - | Dispatch        |     | retail | rre |     |     |
|     |      | 4 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 5 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | P | \% Missed       | A   | parity | o   | \$  |     |
|     |      | R | Appt. - No      | DSL | with   | ccu | 900 |     |
|     |      | - | Dispatch        |     | retail | rre |     |     |
|     |      | 4 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 5 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+

**ATTACHMENT A-5a**

**BA/GTE MEASUREMENT LIST\
Bell Atlantic States** (CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, WV,
VA, VT)

  ----------- ----------------- ---------- ------------------- ------------- -------------- ------------ --------- -----------
                                **Metric   **Metric**          **Product**   **Standard**   **Pay per**  **\$**    **\$Cap**
                                \#**                                                                               

                                PR-5-03    \% Orders           POTS          parity with    occurrence   \$1,500   
                                           Missed-Facilities                 retail                                
                                           \> 60 Days                                                              

              Provisioning      PR-5-03    \% Orders           Specials      parity with    occurrence   \$1,500   
                                           Missed-Facilities                 retail                                
                                           \> 60 Days                                                              

              (continued)       PR-5-03    \% Orders           ISDN          parity with    occurrence   \$1,500   
                                           Missed-Facilities                 retail                                
                                           \> 60 Days                                                              

                                PR-5-03    \% Orders           ADSL          parity with    occurrence   \$1,500   
                                           Missed-Facilities                 retail                                
                                           \> 60 Days                                                              

                                PR-6-01    \% Install.         Specials      parity with    occurrence   \$600     
                                           Troubles Rept. W/in               retail                                
                                           30 Days                                                                 

                                PR-6-02    \% Install.         POTS          parity with    occurrence   \$600     
                                           Troubles Rept. W/in               retail                                
                                           7 Days                                                                  

              **Maintenance**   MR-2-01    Network Trouble     Specials      parity with    Occurrence   \$600     
                                           Report Rate (Total)               retail                                

  Resale                        MR-2-02    Network Trouble     POTS          parity with    Occurrence   \$600     
                                           Report Rate (Loop)                retail                                

  continued                     MR-2-03    Network Trouble     POTS          parity with    Occurrence   \$600     
                                           Report Rate (CO)                  retail                                

                                MR-3-01    \% Missed Repair    POTS          parity with    Occurrence   \$900     
                                           Appt. (Loop)                      retail                                

                                MR-3-02    \% Missed Repair    POTS          parity with    Occurrence   \$900     
                                           Appt. (CO)                        retail                                

                                MR-4-01    Mean Time to Repair Specials      parity with    Occurrence   \$600     
                                           (Total)                           retail                                

                                MR-4-02    Mean Time to Repair POTS          parity with    Occurrence   \$600     
                                           (Loop)                            retail                                

                                MR-4-03    Mean Time to Repair POTS          parity with    Occurrence   \$600     
                                           (Central Office)                  retail                                

                                MR-4-08    \% OOS \> 24 Hours  POTS          parity with    Occurrence   \$900     
                                                                             retail                                

                                MR-4-08    \% OOS \> 24 Hours  Specials      parity with    Occurrence   \$900     
                                                                             retail                                

                                MR-5-01    \% Repeat Reports   POTS          parity with    Occurrence   \$900     
                                           w/in 30 Days                      retail                                

                                MR-5-01    \% Repeat Reports   Specials      parity with    Occurrence   \$900     
                                           w/in 30 Days                      retail                                
  ----------- ----------------- ---------- ------------------- ------------- -------------- ------------ --------- -----------

**ATTACHMENT A-5a \--BA/GTE MEASUREMENT LIST\
Bell Atlantic States** (CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, WV,
VA, VT)

+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | * | **Metric**      | **  | **Stan | **  | **\ | **\ |
|     |      | * |                 | Pro | dard** | Pay | $** | $Ca |
|     |      | M |                 | duc |        | pe  |     | p** |
|     |      | e |                 | t** |        | r** |     |     |
|     |      | t |                 |     |        |     |     |     |
|     |      | r |                 |     |        |     |     |     |
|     |      | i |                 |     |        |     |     |     |
|     |      | c |                 |     |        |     |     |     |
|     |      | \ |                 |     |        |     |     |     |
|     |      | # |                 |     |        |     |     |     |
|     |      | * |                 |     |        |     |     |     |
|     |      | * |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
| *   | **Or | O | \% On Time      | PL  | 95% in | o   | \$  | Low |
| *UN | deri | R | LSRC - Flow     | ATF | 2      | ccu | 600 |     |
| E** | ng** | - | Through         | ORM | Hours  | rre |     |     |
|     |      | 1 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 2 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time      | L   | 95% in | o   | \$  | Low |
|     |      | R | LSRC - Flow     | OOP | 2      | ccu | 600 |     |
|     |      | - | Through         |     | Hours  | rre |     |     |
|     |      | 1 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 2 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time      | PL  | 95% in | o   | \$  | Low |
|     |      | R | LSRC - \< 10    | ATF | 24     | ccu | 600 |     |
|     |      | - | Lines (E)       | ORM | Hours  | rre |     |     |
|     |      | 1 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 4 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time      | L   | 95% in | o   | \$  | Low |
|     |      | R | LSRC - \< 10    | OOP | 24     | ccu | 600 |     |
|     |      | - | Lines (E)       |     | Hours  | rre |     |     |
|     |      | 1 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 4 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time      | 2   | 95% in | o   | \$  | Low |
|     |      | R | LSRC - \< 10    | w   | 72     | ccu | 600 |     |
|     |      | - | Lines (E)       | ire | Hours  | rre |     |     |
|     |      | 1 |                 | d   |        | nce |     |     |
|     |      | - |                 | igi |        |     |     |     |
|     |      | 0 |                 | tal |        |     |     |     |
|     |      | 4 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time      | 2   | 95% in | o   | \$  | Low |
|     |      | R | LSRC - \< 10    | w   | 72     | ccu | 600 |     |
|     |      | - | Lines (E)       | ire | Hours  | rre |     |     |
|     |      | 1 |                 | x   |        | nce |     |     |
|     |      | - |                 | dsl |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 4 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time      | To  | 95% in | o   | \$  | Low |
|     |      | R | LSRC - \< 10    | tal | 48     | ccu | 600 |     |
|     |      | - | Lines (E)       | Sp  | Hours  | rre |     |     |
|     |      | 1 |                 | ec. |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 4 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time      | PL  | 95% in | o   | \$  | Low |
|     |      | R | LSRC - \>/= 10  | ATF | 72     | ccu | 600 |     |
|     |      | - | Lines (E)       | ORM | Hours  | rre |     |     |
|     |      | 1 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 6 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time      | L   | 95% in | o   | \$  | Low |
|     |      | R | LSRC - \>/= 10  | OOP | 72     | ccu | 600 |     |
|     |      | - | Lines (E)       |     | Hours  | rre |     |     |
|     |      | 1 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 6 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time      | To  | 95% in | o   | \$  | Low |
|     |      | R | LSRC - \>/= 10  | tal | 72     | ccu | 600 |     |
|     |      | - | Lines (E)       | Sp  | Hours  | rre |     |     |
|     |      | 1 |                 | ec. |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 6 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time LSR  | PL  | 95% in | o   | \$  | Low |
|     |      | R | Reject - Flow   | ATF | 2      | ccu | 600 |     |
|     |      | - | -Thru           | ORM | Hours  | rre |     |     |
|     |      | 2 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 2 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time LSR  | L   | 95% in | o   | \$  | Low |
|     |      | R | Reject - Flow   | OOP | 2      | ccu | 600 |     |
|     |      | - | --Thru          |     | Hours  | rre |     |     |
|     |      | 2 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 2 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time LSR  | PL  | 95% in | o   | \$  | Low |
|     |      | R | Reject - \< 10  | ATF | 24     | ccu | 600 |     |
|     |      | - | Lines           | ORM | Hours  | rre |     |     |
|     |      | 2 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 4 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time LSR  | L   | 95% in | o   | \$  | Low |
|     |      | R | Reject - \< 10  | OOP | 24     | ccu | 600 |     |
|     |      | - | Lines           |     | Hours  | rre |     |     |
|     |      | 2 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 4 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time LSR  | 2   | 95% in | o   | \$  | Low |
|     |      | R | Reject - \< 10  | w   | 72     | ccu | 600 |     |
|     |      | - | Lines           | ire | Hours  | rre |     |     |
|     |      | 2 |                 | d   |        | nce |     |     |
|     |      | - |                 | igi |        |     |     |     |
|     |      | 0 |                 | tal |        |     |     |     |
|     |      | 4 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time LSR  | 2   | 95% in | o   | \$  | Low |
|     |      | R | Reject - \< 10  | w   | 72     | ccu | 600 |     |
|     |      | - | Lines           | ire | Hours  | rre |     |     |
|     |      | 2 |                 | x   |        | nce |     |     |
|     |      | - |                 | dsl |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 4 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time LSR  | Sp  | 95% in | o   | \$  | Low |
|     |      | R | Reject - \< 10  | eci | 48     | ccu | 600 |     |
|     |      | - | Lines           | als | Hours  | rre |     |     |
|     |      | 2 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 4 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time LSR  | PL  | 95% in | o   | \$  | Low |
|     |      | R | Reject - \>/=   | ATF | 72     | ccu | 600 |     |
|     |      | - | 10 Lines        | ORM | Hours  | rre |     |     |
|     |      | 2 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 6 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time LSR  | L   | 95% in | o   | \$  | Low |
|     |      | R | Reject - \>/=   | OOP | 72     | ccu | 600 |     |
|     |      | - | 10 Lines        |     | Hours  | rre |     |     |
|     |      | 2 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 6 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | O | \% On Time LSR  | Sp  | 95% in | o   | \$  | Low |
|     |      | R | Reject - \>/=   | eci | 72     | ccu | 600 |     |
|     |      | - | 10 Lines        | als | Hours  | rre |     |     |
|     |      | 2 |                 |     |        | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 6 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     | ##   | O | \% Flow         | All | TBD    | M   | Med | Med |
|     |      | R | Through - Total | UNE |        | eas | ium | ium |
|     |      | - |                 |     |        | ure |     |     |
|     |      | 5 |                 |     |        |     |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 1 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     | **Pr | P | \% Completed    | Pl  | parity | o   | \$  |     |
|     | ovis | R | w/in 5 Days     | atf | with   | ccu | 600 |     |
|     | ioni | - | (1-5 lines) -   | orm | retail | rre |     |     |
|     | ng** | 3 | No Dispatch     |     | POTS   | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 8 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | P | \% Completed    | Pl  | parity | o   | \$  |     |
|     |      | R | w/in 5 Days     | atf | with   | ccu | 600 |     |
|     |      | - | (1-5 lines) -   | orm | retail | rre |     |     |
|     |      | 3 | Dispatch        |     | POTS   | nce |     |     |
|     |      | - |                 |     |        |     |     |     |
|     |      | 0 |                 |     |        |     |     |     |
|     |      | 9 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | P | \% Missed       | EEL | parity | o   | \$  |     |
|     |      | R | Appt. - BA -    |     | with   | ccu | 900 |     |
|     |      | - | Total           |     | retail | rre |     |     |
|     |      | 4 |                 |     | tot.   | nce |     |     |
|     |      | - |                 |     | sp     |     |     |     |
|     |      | 0 |                 |     | ecials |     |     |     |
|     |      | 1 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | P | \% Missed       | IOF | parity | o   | \$  |     |
|     |      | R | Appt. - BA -    |     | with   | ccu | 900 |     |
|     |      | - | Total           |     | retail | rre |     |     |
|     |      | 4 |                 |     | tot.   | nce |     |     |
|     |      | - |                 |     | sp     |     |     |     |
|     |      | 0 |                 |     | ecials |     |     |     |
|     |      | 1 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+
|     |      | P | \% Missed       | Sp  | parity | o   | \$  |     |
|     |      | R | Appt. - BA -    | eci | with   | ccu | 900 |     |
|     |      | - | Total           | als | retail | rre |     |     |
|     |      | 4 |                 |     | tot.   | nce |     |     |
|     |      | - |                 |     | sp     |     |     |     |
|     |      | 0 |                 |     | ecials |     |     |     |
|     |      | 1 |                 |     |        |     |     |     |
+-----+------+---+-----------------+-----+--------+-----+-----+-----+

**ATTACHMENT A-5a \-- BA/GTE MEASUREMENT LIST\
Bell Atlantic States** (CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, WV,
VA, VT)

  ------ -------------- ---------- ------------------- ------------- -------------- ------------ --------- -----------
                        **Metric   **Metric**          **Product**   **Standard**   **Pay per**  **\$**    **\$Cap**
                        \#**                                                                               

  UNE    Provisioning   PR-4-02    Average Delay       Platform      parity with    occurrence   \$900     
                                   Days - Total                      retail POTS                           

         continued      PR-4-02    Average Delay       LOOP          parity with    occurrence   \$900     
                                   Days - Total                      retail POTS                           

                        PR-4-02    Average Delay       2 wire        parity with    occurrence   \$900     
                                   Days - Total        digital       retail 2nd                            
                                                                     line                                  

                        PR-4-02    Average Delay       2 wire xdsl   parity with    occurrence   \$900     
                                   Days - Total                      retail 2nd                            
                                                                     line                                  

                        PR-4-02    Average Delay       EEL           parity with    occurrence   \$900     
                                   Days - Total                      retail tot.                           
                                                                     specials                              

                        PR-4-02    Average Delay       IOF           parity with    occurrence   \$900     
                                   Days - Total                      retail tot.                           
                                                                     specials                              

                        PR-4-02    Average Delay       Specials      parity with    occurrence   \$900     
                                   Days - Total                      retail tot.                           
                                                                     specials                              

                        PR-4-04    \% Missed Appt. -   Platform      parity with    occurrence   \$900     
                                   Dispatch                          retail POTS                           

                        PR-4-04    \% Missed Appt. -   Loop (no HC)  parity with    occurrence   \$900     
                                   Dispatch                          retail POTS                           

                        PR-4-05    \% Missed Appt. -   Platform      parity with    occurrence   \$900     
                                   No Dispatch                       retail POTS                           

                        PR-4-07    \% On Time - UNE    LNP           95%            occurrence   \$900     
                                   LNP                                                                     

                        PR-4-10    \% Completed On     2 wire        Parity with    occurrence   \$900     
                                   Time -- Complex     digital       retail 2^nd^                          
                                   (DD-2 Test & Serial               line                                  
                                   Number)                                                                 

                        PR-4-10    \% Completed On     2 wire xdsl   Parity with    occurrence   \$900     
                                   Time -- Complex                   retail 2^nd^                          
                                   (DD-2 Test & Serial               line                                  
                                   Number)                                                                 

                        PR-5-03    \% Orders           PLATFORM      parity with    occurrence   \$1,500   
                                   Missed-Facilities                 retail POTS                           
                                   \> 60 Days                                                              

                        PR-5-03    \% Orders           LOOP          parity with    occurrence   \$1,500   
                                   Missed-Facilities                 retail POTS                           
                                   \> 60 Days                                                              

                        PR-5-03    \% Orders           Specials      parity with    occurrence   \$1,500   
                                   Missed-Facilities                 retail tot.                           
                                   \> 60 Days                        specials                              

                        PR-5-03    \% Orders           2 wire        parity with    occurrence   \$1,500   
                                   Missed-Facilities   digital       retail 2nd                            
                                   \> 60 Days                        line                                  

                        PR-5-03    \% Orders           2 wire xdsl   parity with    occurrence   \$1,500   
                                   Missed-Facilities                 retail 2nd                            
                                   \> 60 Days                        line                                  

                        PR-6-01    \% Install.         Specials                     occurrence   \$600     
                                   Troubles Rept. W/in                                                     
                                   30 Days                                                                 
  ------ -------------- ---------- ------------------- ------------- -------------- ------------ --------- -----------

**ATTACHMENT A-5a \-- BA/GTE MEASUREMENT LIST\
Bell Atlantic States** (CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, WV,
VA, VT)

  --------- ----------------- ---------- ------------------ ------------- -------------- ------------ -------- -----------
                              **Metric   **Metric**         **Product**   **Standard**   **Pay per**  **\$**   **\$Cap**
                              \#**                                                                             

                              PR-6-01    \% Install.        2 wire        parity with    occurrence   \$600    
                                         Troubles Rept.     digital       retail 2nd                           
                                         W/in 30 Days                     line                                 

                              PR-6-01    \% Install.        2 wire xdsl   parity with    occurrence   \$600    
                                         Troubles Rept.                   retail 2nd                           
                                         W/in 30 Days                     line                                 

  **UNE**   Provisioning      PR-6-02    \% Install.        PLATFORM      parity with    occurrence   \$600    
                                         Troubles Rept.                   retail POTS                          
                                         W/in 7 Days                                                           

            continued         PR-6-02    \% Install.        LOOP          parity with    occurrence   \$600    
                                         Troubles Rept.                   retail POTS                          
                                         W/in 7 Days                                                           

                              PR-6-02    \% Install.        Hot Cut Loop  3%             occurrence   \$900    
                                         Troubles Rept.                                                        
                                         W/in 7 Days                                                           

                              PR-9-01    \% On Time - UNE   Hot Cut Loop  95%            occurrence   \$900    
                                         Hot Cut Loop                                                          

            **Maintenance**   MR-2-01    Network Trouble    Specials      parity with    occurrence   \$600    
                                         Report Rate                      retail tot.                          
                                         (Total)                          specials                             

                              MR-2-02    Network Trouble    PLATFORM      parity with    occurrence   \$600    
                                         Report Rate (Loop)               retail                               
                                                                          POTS/Complex                         

                              MR-2-02    Network Trouble    LOOP          parity with    occurrence   \$600    
                                         Report Rate (Loop)               retail                               
                                                                          POTS/Complex                         

                              MR-2-02    Network Trouble    2 wire        parity with    occurrence   \$600    
                                         Report Rate (Loop) digital       retail                               
                                                                          POTS/Complex                         

                              MR-2-02    Network Trouble    2 wire xdsl   parity with    occurrence   \$600    
                                         Report Rate (Loop)               retail                               
                                                                          POTS/Complex                         

                              MR-2-03    Network Trouble    PLATFORM      parity with    occurrence   \$600    
                                         Report Rate                      retail                               
                                         (Central Office)                 POTS/Complex                         

                              MR-2-03    Network Trouble    LOOP          parity with    occurrence   \$600    
                                         Report Rate (CO)                 retail                               
                                                                          POTS/Complex                         

                              MR-2-03    Network Trouble    2 wire        parity with    occurrence   \$600    
                                         Report Rate (CO)   digital       retail                               
                                                                          POTS/Complex                         

                              MR-2-03    Network Trouble    2 wire xdsl   parity with    occurrence   \$600    
                                         Report Rate (CO)                 retail                               
                                                                          POTS/Complex                         

                              MR-3-01    \% Missed Repair   PLATFORM      parity with    occurrence   \$900    
                                         Appt. (Loop)                     retail                               
                                                                          POTS/Complex                         

                              MR-3-01    \% Missed Repair   LOOP          parity with    occurrence   \$900    
                                         Appt. (Loop)                     retail                               
                                                                          POTS/Complex                         

                              MR-3-01    \% Missed Repair   2 wire        parity with    occurrence   \$900    
                                         Appt. (Loop)       digital       retail                               
                                                                          POTS/Complex                         

                              MR-3-01    \% Missed Repair   2 wire xdsl   parity with    occurrence   \$900    
                                         Appt. (Loop)                     retail                               
                                                                          POTS/Complex                         
  --------- ----------------- ---------- ------------------ ------------- -------------- ------------ -------- -----------

**ATTACHMENT A-5a \-- BA/GTE MEASUREMENT LIST\
Bell Atlantic States** (CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, WV,
VA, VT)

  ------ ------------- ---------- ------------------ ------------- -------------- ------------ -------- -----------
                       **Metric   **Metric**         **Product**   **Standard**   **Pay per**  **\$**   **\$Cap**
                       \#**                                                                             

                       MR-3-02    \% Missed Repair   PLATFORM      parity with    occurrence   \$900    
                                  Appt. (CO)                       retail                               
                                                                   POTS/Complex                         

                       MR-3-02    \% Missed Repair   LOOP          parity with    occurrence   \$900    
                                  Appt. (CO)                       retail                               
                                                                   POTS/Complex                         

                       MR-3-02    \% Missed Repair   2 wire        parity with    occurrence   \$900    
                                  Appt. (CO)         digital       retail                               
                                                                   POTS/Complex                         

                       MR-3-02    \% Missed Repair   2 wire xdsl   parity with    occurrence   \$900    
                                  Appt. (CO)                       retail                               
                                                                   POTS/Complex                         

                       MR-4-08    \% OOS \> 24 Hours PLATFORM      parity with    occurrence   \$900    
                                                                   retail                               
                                                                   POTS/Complex                         

  UNE    Maintenance   MR-4-08    \% OOS \> 24 Hours LOOP          parity with    occurrence   \$900    
                                                                   retail                               
                                                                   POTS/Complex                         

         continued     MR-4-08    \% OOS \> 24 Hours 2 wire        parity with    occurrence   \$900    
                                                     digital       retail                               
                                                                   POTS/Complex                         

                       MR-4-08    \% OOS \> 24 Hours 2 wire xdsl   parity with    occurrence   \$900    
                                                                   retail                               
                                                                   POTS/Complex                         

                       MR-4-08    \% OOS \> 24 Hours Specials      parity with    occurrence   \$900    
                                                                   retail tot.                          
                                                                   specials                             

                       MR-5-01    \% Repeat Reports  PLATFORM      parity with    occurrence   \$900    
                                  w/in 30 Days                     retail                               
                                                                   POTS/Complex                         

                       MR-5-01    \% Repeat Reports  LOOP          parity with    occurrence   \$900    
                                  w/in 30 Days                     retail                               
                                                                   POTS/Complex                         

                       MR-5-01    \% Repeat Reports  2 wire        parity with    occurrence   \$900    
                                  w/in 30 Days       digital       retail                               
                                                                   POTS/Complex                         

                       MR-5-01    \% Repeat Reports  2 wire xdsl   parity with    occurrence   \$900    
                                  w/in 30 Days                     retail                               
                                                                   POTS/Complex                         

                       MR-5-01    \% Repeat Reports  Specials      parity with    occurrence   \$900    
                                  w/in 30 Days                     retail tot.                          
                                                                   specials                             
  ------ ------------- ---------- ------------------ ------------- -------------- ------------ -------- -----------

**ATTACHMENT A-5a \-- BA/GTE MEASUREMENT LIST\
Bell Atlantic States** (CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, WV,
VA, VT)

  ----------------- ------------------ ---------- ------------------- ------------- -------------- ------------ --------- -----------
                                       **Metric   **Metric**          **Product**   **Standard**   **Pay per**  **\$**    **\$Cap**
                                       \#**                                                                               

  **Inter-**        **Ordering**       OR-1-12    \% On Time FOC      CLEC Trunks   95% in 10 Days occurrence   \$900     Low
                                                  (\</= 192 Trunks)                                                       

  **Connection**                       OR-2-12    \% On Time Reject   CLEC Trunks   95% in 10 Days occurrence   \$900     Low
                                                  (\</= 192 Trunks)                                                       

                    **Provisioning**   PR-4-01    \% Missed Appt. -   CLEC Trunks   Parity with    occurrence   \$1,500   
                                                  BA -- Total                       IXC FGD                               

                                       PR-5-03    \% Orders           CLEC Trunks   Parity with    occurrence   \$1,500   
                                                  Missed-Facilities                 IXC FGD                               
                                                  \> 60 Days                                                              

                    **Maintenance**    MR-2-01    Network Trouble     CLEC Trunks   Parity with    occurrence   \$900     
                                                  Report Rate (Total)               IXC FGD                               

                                       MR-4-07    \% OOS \> 12 Hours  CLEC Trunks   Parity with    occurrence   \$1,500   
                                                                                    IXC FGD                               

                    **Blockage**       NP-1-04    \# of Final Trunk   BA-CLEC Trnks 0              occurrence   \$1,500   High
                                                  Groups Blocked 3                                                        
                                                  Months                                                                  

  **Collocation**   **Ordering**       NP-2-01    \% On Time Response Physical      95%            occurrence   \$900     
                                                  for Request                                                             

                                       NP-2-02    \% On Time Response Virtual       95%            occurrence   \$900     
                                                  for Request                                                             

                    **Provisioning**   NP-2-05    \% On Time          Physical      95%            occurrence   \$1,500   
                                                  Completion                                                              

                                       NP-2-06    \% On Time          Virtual       95%            occurrence   \$1,500   
                                                  Completion                                                              
  ----------------- ------------------ ---------- ------------------- ------------- -------------- ------------ --------- -----------

**ATTACHMENT A-5b \--BA/GTE MEASUREMENT LIST**

> **GTE States** (AL, CA, FL, HI, ID, IL, IN, KY, MI, MO, NV, NC, OH,
> OR, PA, SC, TX, VA, WA, WI)

  ------------ ------------------ ---------- ------------------ ------------- -------------- ------------ ---------- -----------
                                  **Metric   **Metric**         **Product**   **Standard**   **Pay per**  **\$**     **\$Cap**
                                  \#**                                                                               

  **OSS**      **Interface**      PO-1-02    OSS Resp. Time --  Electronic    TBD            measure      \$60,000   Low
                                             Svc Appt                                                                
                                             Scheduling                                                              

                                  PO-1-03    OSS Resp. Time --  Electronic    TBD            measure      \$60,000   Low
                                             Address                                                                 
                                             Verification                                                            

                                  PO-1-04    OSS Resp. Time --  Electronic    TBD            measure      \$60,000   Low
                                             Svc Availability.                                                       

                                  PO-1-05    OSS Resp. Time --  Electronic    TBD            measure      \$60,000   Low
                                             TN Request                                                              

                                  PO-1-06    OSS Resp. Time --  Electronic    TBD            measure      \$60,000   Low
                                             Facility                                                                
                                             Availability                                                            

                                  PO-1-07    \% CSR On Time --  Manual        95% in 24      measure      \$60,000   Low
                                             Manual                           hours                                  

                                  PO-1-08    \% CSR On Time --  WISE          95% in 4 hours measure      \$60,000   Low
                                             WISE                                                                    

                                  PO-2-02    OSS Availability   WISE PreO     99.50%         measure      \$90,000   Medium
                                             -- Scheduled                                                            

                                  PO-2-02    OSS Availability   WISE Ord      99.50%         measure      \$90,000   Medium
                                             -- Scheduled                                                            

                                  PO-2-02    OSS Availability   WISE Rpr      99.50%         measure      \$90,000   Medium
                                             -- Scheduled                                                            

                                  PO-2-02    OSS Availability   WISE CSR      99.50%         measure      \$90,000   Medium
                                             -- Scheduled                                                            

               **Billing**        BI-2-01    Timeliness of                    98% in 10      measure      \$60,000   Low
                                             Carrier Bill                     Bus.Days                               

  **Resale**   **Ordering**       OR-1-02    \% On Time LSC -   POTS          95% in 2 Hours occurrence   \$600      Low
                                             Flow Through                                                            

                                  OR-1-02    \% On Time LSC -   Specials      95% in 2 Hours occurrence   \$600      Low
                                             Flow Through                                                            

                                  OR-1-04    \% On Time LSC --  POTS          95% in 24      occurrence   \$600      Low
                                             \< 10 Lines                      Hours                                  

                                  OR-1-04    \% On Time LSC --  Specials      95% in 48      occurrence   \$600      Low
                                             \< 10 Lines                      Hours                                  

                                  OR-1-06    \% On Time LSC -   POTS          95% in 72      occurrence   \$600      Low
                                             \>= 10 Lines                     Hours                                  

                                  OR-1-06    \% On Time LSC -   Specials      95% in 72      occurrence   \$600      Low
                                             \>= 10 Lines                     Hours                                  

                                  OR-2-02    \% On Time LSR     POTS          95% in 2 Hours occurrence   \$600      Low
                                             Reject-Flow                                                             
                                             Through                                                                 

                                  OR-2-02    \% On Time LSR     Specials      95% in 2 Hours occurrence   \$600      Low
                                             Reject-Flow                                                             
                                             Through                                                                 

                                  OR-2-04    \% On Time LSR     POTS          95% in 24      occurrence   \$600      Low
                                             Reject - \< 10                   Hours                                  
                                             Lines                                                                   

                                  OR-2-04    \% On Time LSR     Specials      95% in 48      occurrence   \$600      Low
                                             Reject - \< 10                   Hours                                  
                                             Lines                                                                   

                                  OR-2-06    \% On Time LSR     POTS          95% in 72      occurrence   \$600      Low
                                             Reject - \>/= 10                 Hours                                  
                                             Lines                                                                   

                                  OR-2-06    \% On Time LSR     Specials      95% in 72      occurrence   \$600      Low
                                             Reject - \>/= 10                 Hours                                  
                                             Lines                                                                   

                                  OR-5-01    Percent            Resale        TBD            Measure      Medium     Medium
                                             Flow-Through                                                            

               **Provisioning**   PR-3-08    \% Completed w/in  POTS          parity with    occurrence   \$900      
                                             5 Days - No                      retail                                 
                                             Dispatch                                                                

                                  PR-3-09    \% Completed w/in  POTS          parity with    occurrence   \$900      
                                             5 Days -- Dispatch               retail                                 
  ------------ ------------------ ---------- ------------------ ------------- -------------- ------------ ---------- -----------

**ATTACHMENT A-5b \-- BA/GTE MEASUREMENT LIST**

**GTE States** (AL, CA, FL, HI, ID, IL, IN, KY, MI, MO, NV, NC, OH, OR,
PA, SC, TX, VA, WA, WI)

  ----------- ----------------- ---------- ------------------- ------------- -------------- ------------ --------- -----------
                                **Metric   **Metric**          **Product**   **Standard**   **Pay per**  **\$**    **\$Cap**
                                \#**                                                                               

                                PR-4-01    \% Missed Due Dates Specials      parity with    occurrence   \$1,500   
                                           -- Designed                       retail                                
                                           Services                                                                

              *Provisioning*    PR-4-02    Average Delay Days  POTS          parity with    occurrence   \$900     
                                           -- Total                          retail                                

                                PR-4-02    Average Delay Days  Specials      parity with    occurrence   \$900     
                                           -- Total                          retail                                

                                PR-4-04    \% Missed Due Dates POTS          parity with    occurrence   \$900     
                                           -- Dispatch                       retail                                

                                PR-4-05    \% Missed Due       POTS          parity with    occurrence   \$900     
                                           Dates - No Dispatch               retail                                

                                PR-5-03    \% Orders           POTS          parity with    occurrence   \$1,500   
                                           Missed-Facilities                 retail                                
                                           \> 60 Days                                                              

                                PR-5-03    \% Orders           Specials      parity with    occurrence   \$1,500   
                                           Missed-Facilities                 retail                                
                                           \> 60 Days                                                              

                                PR-6-01    \% Install.         Specials      parity with    occurrence   \$900     
                                           Troubles Rept. W/in               retail                                
                                           30 Days                                                                 

                                PR-6-02    \% Install.         POTS          parity with    occurrence   \$600     
                                           Troubles Rept. W/in               retail                                
                                           7 Days                                                                  

  Resale      **Maintenance**   MR-2-01    Network Trouble     POTS          parity with    occurrence   \$600     
                                           Report Rate                       retail                                

  continued                     MR-2-01    Network Trouble     Specials      parity with    occurrence   \$600     
                                           Report Rate                       retail                                

                                MR-3-01    \% Missed Repair    POTS          parity with    occurrence   \$900     
                                           Commitment                        retail                                

                                MR-3-01    \% Missed Repair    Specials      parity with    occurrence   \$900     
                                           Commitment                        retail                                

                                MR-4-01    Mean Time to Repair POTS          parity with    occurrence   \$600     
                                                                             retail                                

                                MR-4-01    Mean Time to Repair Specials      parity with    occurrence   \$600     
                                                                             retail                                

                                MR-4-08    \% OOS \> 24 Hours  POTS          parity with    occurrence   \$900     
                                                                             retail                                

                                MR-4-08    \% OOS \> 24 Hours  Specials      parity with    occurrence   \$900     
                                                                             retail                                

                                MR-5-01    \% Repeat Reports   POTS          parity with    occurrence   \$900     
                                           w/in 30 Days                      retail                                

                                MR-5-01    \% Repeat Reports   Specials      parity with    occurrence   \$900     
                                           w/in 30 Days                      retail                                
  ----------- ----------------- ---------- ------------------- ------------- -------------- ------------ --------- -----------

**ATTACHMENT A-5b \--BA/GTE MEASUREMENT LIST\
GTE States** (AL, CA, FL, HI, ID, IL, IN, KY, MI, MO, NV, NC, OH, OR,
PA, SC, TX, VA, WA, WI)

  --------- -------------- ---------- ------------------ ------------- -------------- ------------ -------- -----------
                           **Metric   **Metric**         **Product**   **Standard**   **Pay per**  **\$**   **\$Cap**
                           \#**                                                                             

  **UNE**   **Ordering**   OR-1-02    \% On Time LSC -   UNE Loop      95% in 2 Hours occurrence   \$600    Low
                                      Flow Through       Nondes                                             

                           OR-1-02    \% On Time LSC -   UNE Loop      95% in 2 Hours occurrence   \$600    Low
                                      Flow Through       Designed                                           

                           OR-1-02    \% On Time LSC -   UNE Loop 2    95% in 2 Hours occurrence   \$600    Low
                                      Flow Through       wire                                               

                           OR-1-02    \% On Time LSC --  UNE Platform  95% in 2 Hours Occurrence   \$600    Low
                                      Flow Through                                                          

                           OR-1-02    \% On Time LSC --  UNE Loop xDSL 95% in 2 Hours Occurrence   \$600    Low
                                      Flow Through       Capable                                            

                           OR-1-02    \% On Time LSC -   UNE Port      95% in 2 Hours occurrence   \$600    Low
                                      Flow Through                                                          

                           OR-1-04    \% On Time LSC -   UNE Loop      95% in 24      occurrence   \$600    Low
                                      \< 10 Lines        Nondes        Hours                                

                           OR-1-04    \% On Time LSC -   UNE Loop      95% in 24      occurrence   \$600    Low
                                      \< 10 Lines        Designed      Hours                                

                           OR-1-04    \% On Time LSC -   UNE Loop 2    95% in 24      occurrence   \$600    Low
                                      \< 10 Lines        wire          Hours                                

                           OR-1-04    \% On Time LSC -   UNE Platform  95% in 24      Occurrence   \$600    Low
                                      \< 10 Lines                      Hours                                

                           OR-1-04    \% On Time LSC -   UNE Loop xDSL 95% in 24      Occurrence   \$600    Low
                                      \< 10 Lines        Capable       Hours                                

                           OR-1-04    \% On Time LSC -   UNE Port      95% in 24      occurrence   \$600    Low
                                      \< 10 Lines                      Hours                                

                           OR-1-06    \% On Time LSC -   UNE Loop      95% in 72      occurrence   \$600    Low
                                      \>= 10 Lines       Nondes        Hours                                

                           OR-1-06    \% On Time LSC -   UNE Loop      95% in 72      occurrence   \$600    Low
                                      \>= 10 Lines       Designed      Hours                                

                           OR-1-06    \% On Time LSC -   UNE Loop 2    95% in 72      occurrence   \$600    Low
                                      \>= 10 Lines       wire          Hours                                

                           OR-1-06    \% On Time LSC -   UNE Platform  95% in 72      Occurrence   \$600    Low
                                      \>= 10 Lines                     Hours                                

                           OR-1-06    \% On Time LSC -   UNE Loop xDSL 95% in 72      Occurrence   \$600    Low
                                      \>= 10 Lines       Capable       Hours                                
  --------- -------------- ---------- ------------------ ------------- -------------- ------------ -------- -----------

**ATTACHMENT A-5b \--BA/GTE MEASUREMENT LIST\
GTE States** (AL, CA, FL, HI, ID, IL, IN, KY, MI, MO, NV, NC, OH, OR,
PA, SC, TX, VA, WA, WI)

  ----------- ---------- ---------- ------------------ ------------- -------------- ------------ -------- -----------
                         **Metric   **Metric**         **Product**   **Standard**   **Pay per**  **\$**   **\$Cap**
                         \#**                                                                             

                         OR-1-06    \% On Time LSC -   UNE Port      95% in 72      occurrence   \$600    Low
                                    \>= 10 Lines                     Hours                                

                         OR-1-12    \% On Time FOC     UNE Transport 95% in 10 Days occurrence   \$600    Low

                         OR-2-02    \% On Time LSR     UNE Loop      95% in 2 Hours occurrence   \$600    Low
                                    Reject -- Flow     Nondes                                             
                                    --Thru                                                                

                         OR-2-02    \% On Time LSR     UNE Loop      95% in 2 Hours occurrence   \$600    Low
                                    Reject -- Flow     Designed                                           
                                    --Thru                                                                

                         OR-2-02    \% On Time LSR     UNE Loop 2    95% in 2 Hours Occurrence   \$600    Low
                                    Reject -- Flow     wire                                               
                                    --Thru                                                                

                         OR-2-02    \% On Time LSR     UNE Platform  95% in 2 Hours Occurrence   \$600    Low
                                    Reject -- Flow --                                                     
                                    Thru                                                                  

                         OR-2-02    \% On Time LSR     UNE Loop xDSL 95% in 2 Hours Occurrence   \$600    Low
                                    Reject -- Flow --  Capable                                            
                                    Thru                                                                  

                         OR-2-02    \% On Time LSR     UNE Port      95% in 2 Hours Occurrence   \$600    Low
                                    Reject -- Flow                                                        
                                    --Thru                                                                

  **UNE**     Ordering   OR-2-04    \% On Time LSR     UNE Loop      95% in 24      Occurrence   \$600    Low
                                    Reject - \< 10     Nondes        Hours                                
                                    Lines                                                                 

  continued              OR-2-04    \% On Time LSR     UNE Loop      95% in 24      Occurrence   \$600    Low
                                    Reject - \< 10     Designed      Hours                                
                                    Lines                                                                 

                         OR-2-04    \% On Time LSR     UNE Loop 2    95% in 24Hours occurrence   \$600    Low
                                    Reject - \< 10     wire                                               
                                    Lines                                                                 

                         OR-2-04    \% On Time LSR     UNE Platform  95% in 24      Occurrence   \$600    Low
                                    Reject - \< 10                   Hours                                
                                    Lines                                                                 

                         OR-2-04    \% On Time LSR     UNE Loop xDSL 95% in 24      Occurrence   \$600    Low
                                    Reject - \< 10     Capable       Hours                                
                                    Lines                                                                 

                         OR-2-04    \% On Time LSR     UNE Port      95% in 24      occurrence   \$600    Low
                                    Reject - \< 10                   Hours                                
                                    Lines                                                                 

                         OR-2-06    \% On Time LSR     UNE Loop      95% in 72      occurrence   \$600    Low
                                    Reject - \>= 10    Nondes        Hours                                
                                    Lines                                                                 

                         OR-2-06    \% On Time LSR     UNE Loop      95% in 72      occurrence   \$600    Low
                                    Reject - \>= 10    Designed      Hours                                
                                    Lines                                                                 

                         OR-2-06    \% On Time LSR     UNE Loop 2    95% in 72      occurrence   \$600    Low
                                    Reject - \>= 10    wire          Hours                                
                                    Lines                                                                 

                         OR-2-06    \% On Time LSR     UNE Platform  95% in 72      Occurrence   \$600    Low
                                    Reject - \>= 10                  Hours                                
                                    Lines                                                                 
  ----------- ---------- ---------- ------------------ ------------- -------------- ------------ -------- -----------

**ATTACHMENT A-5b \--BA/GTE MEASUREMENT LIST\
GTE States** (AL, CA, FL, HI, ID, IL, IN, KY, MI, MO, NV, NC, OH, OR,
PA, SC, TX, VA, WA, WI)

  ----------- ------------------ ---------- ------------------ ------------- -------------- ------------ --------- -----------
                                 **Metric   **Metric**         **Product**   **Standard**   **Pay per**  **\$**    **\$Cap**
                                 \#**                                                                              

              *Ordering*         OR-2-06    \% On Time LSR     UNE Loop xDSL 95% in 72      Occurrence   \$600     Low
                                            Reject - \>= 10    Capable       Hours                                 
                                            Lines                                                                  

                                 OR-2-06    \% On Time LSR     UNE Port      95% in 72      occurrence   \$600     Low
                                            Reject - \>= 10                  Hours                                 
                                            Lines                                                                  

                                 OR-5-01    Percent            UNE           TBD            Measure      Medium    Medium
                                            Flow-Through                                                           

  **UNE**     **Provisioning**   PR-3-08    \% Completed w/in  UNE Loop      parity with    occurrence   \$600     
                                            5 Days -- No       Nondes        retail                                
                                            Dispatch                                                               

  continued                      PR-3-09    \% Completed w/in  UNE Loop      parity with    occurrence   \$600     
                                            5 Days - Dispatch  Nondes        retail                                

                                 PR-4-01    \% Missed Due      UNE Loop      parity with    occurrence   \$1,500   
                                            Dates -- Designed  Designed      retail                                
                                            Svc                                                                    

                                 PR-4-01    \% Missed Due      UNE Platform  Parity with    Occurrence   \$1,500   
                                            Dates -- Designed                retail                                
                                            Svc                                                                    

                                 PR-4-01    \% Missed Due      UNE Transport parity with    occurrence   \$1,500   
                                            Dates -- Designed                retail                                
                                            Svc                                                                    

                                 PR-4-02    Average Delay      UNE Loop      parity with    occurrence   \$900     
                                            Days - Total       Nondes        retail                                

                                 PR-4-02    Average Delay      UNE Loop      parity with    occurrence   \$900     
                                            Days - Total       Designed      retail                                

                                 PR-4-02    Average Delay Days UNE Platform  Parity with    Occurrence   \$900     
                                            -- Total                         retail                                

                                 PR-4-02    Average Delay Days UNE Loop xDSL Parity with    Occurrence   \$900     
                                            -- Total           Capable       retail                                

                                 PR-4-02    Average Delay      UNE Port      parity with    occurrence   \$900     
                                            Days - Total                     retail                                
  ----------- ------------------ ---------- ------------------ ------------- -------------- ------------ --------- -----------

**ATTACHMENT A-5b \--BA/GTE MEASUREMENT LIST\
GTE States** (AL, CA, FL, HI, ID, IL, IN, KY, MI, MO, NV, NC, OH, OR,
PA, SC, TX, VA, WA, WI)

  ----------- -------------- ---------- ------------------- ------------- -------------- ------------ --------- -----------
                             **Metric   **Metric**          **Product**   **Standard**   **Pay per**  **\$**    **\$Cap**
                             \#**                                                                               

                             PR-4-02    Average Delay Days  UNE Transport parity with    occurrence   \$900     
                                        -- Total                          retail                                

                             PR-4-04    \% Missed Due       UNE Loop      parity with    occurrence   \$900     
                                        Dates - Dispatch    Nondes        retail                                

                             PR-4-04    \% Missed Due Dates UNE Platform  Parity with    Occurrence   \$900     
                                        -- Dispatch                       retail                                

                             PR-4-04    \% Missed Due Dates UNE Loop xDSL Parity with    Occurrence   \$900     
                                        -- Dispatch         Capable       retail                                

                             PR-4-04    \% Missed Due       UNE Port      parity with    occurrence   \$900     
                                        Dates - Dispatch                  retail                                

                             PR-4-05    \% Missed Due       UNE Loop      parity with    occurrence   \$900     
                                        Dates - No Dispatch Nondes        retail                                

                             PR-4-05    \% Missed Due Dates UNE Platform  Parity with    Occurrence   \$900     
                                        -- No Dispatch                    retail                                

                             PR-4-05    \% Missed Due Dates UNE Loop xDSL Parity with    Occurrence   \$900     
                                        -- No Dispatch      Capable       retail                                

                             PR-4-05    \% Missed Due       UNE Port      parity with    occurrence   \$900     
                                        Dates - No Dispatch               retail                                

  **UNE**     Provisioning   PR-5-03    \% Orders           UNE Loop      parity with    occurrence   \$1,500   
                                        Missed-Facilities   Nondes        retail                                
                                        \> 60 Days                                                              

  continued                  PR-5-03    \% Orders           UNE Loop      parity with    occurrence   \$1,500   
                                        Missed-Facilities   Designed      retail                                
                                        \> 60 Days                                                              

                             PR-5-03    \% Orders           UNE Platform  Parity with    Occurrence   \$1,500   
                                        Missed-Facilities                 retail                                
                                        \> 60 Days                                                              

                             PR-5-03    \% Orders           UNE Loop xDSL Parity with    Occurrence   \$1,500   
                                        Missed-Facilities   Capable       retail                                
                                        \> 60 Days                                                              

                             PR-5-03    \% Orders           UNE Port      parity with    occurrence   \$1,500   
                                        Missed-Facilities                 retail                                
                                        \> 60 Days                                                              

                             PR-5-03    \% Orders           UNE Transport parity with    occurrence   \$1,500   
                                        Missed-Facilities                 retail                                
                                        \> 60 Days                                                              

                             PR-6-01    \% Install.         UNE Loop      Parity with    occurrence   \$900     
                                        Troubles Rept. W/in Designed      retail                                
                                        30 Days                                                                 

                             PR-6-01    \% Install.         UNE Platform  Parity with    Occurrence   \$900     
                                        Troubles Rept. W/in               retail                                
                                        30 Days                                                                 

                             PR-6-01    \% Install.         UNE Transport parity with    occurrence   \$900     
                                        Troubles Rept. W/in               retail                                
                                        30 Days                                                                 
  ----------- -------------- ---------- ------------------- ------------- -------------- ------------ --------- -----------

**ATTACHMENT A-5b \--BA/GTE MEASUREMENT LIST\
GTE States** (AL, CA, FL, HI, ID, IL, IN, KY, MI, MO, NV, NC, OH, OR,
PA, SC, TX, VA, WA, WI)

  ----------- ----------------- ---------- ------------------ ------------- -------------- ------------ -------- -----------
                                **Metric   **Metric**         **Product**   **Standard**   **Pay per**  **\$**   **\$Cap**
                                \#**                                                                             

              *Provisioning*    PR-6-02    \% Install.        UNE Loop      parity with    occurrence   \$900    
                                           Troubles Rept.     Nondes        retail                               
                                           W/in 7 Days                                                           

                                PR-6-02    \% Install.        UNE Platform  Parity with    Occurrence   \$900    
                                           Troubles Rept.                   retail                               
                                           W/in 7 Days                                                           

                                PR-6-02    \% Install.        UNE Loop xDSL Parity with    Occurrence   \$900    
                                           Troubles Rept.     Capable       retail                               
                                           W/in 7 Days                                                           

                                PR-6-02    \% Install.        UNE Port      parity with    occurrence   \$900    
                                           Troubles Rept.                   retail                               
                                           W/in 7 Days                                                           

                                PR-9-01    \% Coordinated     All           90% on time    occurrence   \$900    
                                           Conversions                                                           

  **UNE**     **Maintenance**   MR-2-01    Network Trouble    UNE Loop      parity with    occurrence   \$600    
                                           Report Rate        Nondes        retail                               

  continued                     MR-2-01    Network Trouble    UNE Loop      parity with    occurrence   \$600    
                                           Report Rate        Designed      retail                               

                                MR-2-01    Network Trouble    UNE Platform  Parity with    Occurrence   \$600    
                                           Report Rate                      retail                               

                                MR-2-01    Network Trouble    UNE Loop xDSL Parity with    Occurrence   \$600    
                                           Report Rate        Capable       retail                               

                                MR-2-01    Network Trouble    UNE Port      parity with    occurrence   \$600    
                                           Report Rate                      retail                               

                                MR-2-01    Network Trouble    UNE Transport parity with    occurrence   \$600    
                                           Report Rate                      retail                               

                                MR-3-01    \% Missed Repair   UNE Loop      parity with    occurrence   \$900    
                                           Commitment         Nondes        retail                               

                                MR-3-01    \% Missed Repair   UNE Loop      parity with    occurrence   \$900    
                                           Commitment         Designed      retail                               

                                MR-3-01    \% Missed Repair   UNE Platform  Parity with    Occurrence   \$900    
                                           Commitment                       retail                               

                                MR-3-01    \% Missed Repair   UNE Loop xDSL Parity with    Occurrence   \$900    
                                           Commitment         Capable       retail                               

                                MR-3-01    \% Missed Repair   UNE Port      parity with    occurrence   \$900    
                                           Commitment                       retail                               

                                MR-3-01    \% Missed Repair   UNE Transport parity with    occurrence   \$900    
                                           Commitment                       retail                               

                                MR-4-01    Mean Time to       UNE Loop      parity with    Occurrence   \$900    
                                           Repair             Nondes        retail                               
  ----------- ----------------- ---------- ------------------ ------------- -------------- ------------ -------- -----------

**ATTACHMENT A-5b \--BA/GTE MEASUREMENT LIST\
GTE States** (AL, CA, FL, HI, ID, IL, IN, KY, MI, MO, NV, NC, OH, OR,
PA, SC, TX, VA, WA, WI)

  ----------- ------------- ---------- ------------------ ------------- -------------- ------------ -------- -----------
                            **Metric   **Metric**         **Product**   **Standard**   **Pay per**  **\$**   **\$Cap**
                            \#**                                                                             

                            MR-4-01    Mean Time to       UNE Loop      parity with    Occurrence   \$900    
                                       Repair             Designed      retail                               

                            MR-4-01    Mean Time to       UNE Platform  Parity with    Occurrence   \$900    
                                       Repair                           retail                               

                            MR-4-01    Mean Time to       UNE Loop xDSL Parity with    Occurrence   \$900    
                                       Repair             Capable       retail                               

                            MR-4-01    Mean Time to       UNE Port      parity with    Occurrence   \$900    
                                       Repair                           retail                               

                            MR-4-01    Mean Time to       UNE Transport parity with    occurrence   \$900    
                                       Repair                           retail                               

  UNE         Maintenance   MR-4-08    \% OOS \> 24 Hours UNE Loop      parity with    occurrence   \$900    
                                                          Nondes        retail                               

  Continued                 MR-4-08    \% OOS \> 24 Hours UNE Loop      parity with    occurrence   \$900    
                                                          Designed      retail                               

                            MR-4-08    \% OOS \> 24 Hours UNE Platform  Parity with    Occurrence   \$900    
                                                                        retail                               

                            MR-4-08    \% OOS \> 24 Hours UNE Loop xDSL Parity with    Occurrence   \$900    
                                                          Capable       retail                               

                            MR-4-08    \% OOS \> 24 Hours UNE Port      parity with    occurrence   \$900    
                                                                        retail                               

                            MR-4-08    \% OOS \> 24 Hours UNE Transport parity with    occurrence   \$900    
                                                                        retail                               

                            MR-5-01    \% Repeat Reports  UNE Loop      parity with    occurrence   \$900    
                                       w/in 30 Days       Nondes        retail                               

                            MR-5-01    \% Repeat Reports  UNE Loop      parity with    occurrence   \$900    
                                       w/in 30 Days       Designed      retail                               

                            MR-5-01    \% Repeat Reports  UNE Platform  Parity with    Occurrence   \$900    
                                       w/in 30 Days                     retail                               

                            MR-5-01    \% Repeat Reports  UNE Loop xDSL Parity with    Occurrence   \$900    
                                       w/in 30 Days       Capable       retail                               

                            MR-5-01    \% Repeat Reports  UNE Port      parity with    occurrence   \$900    
                                       w/in 30 Days                     retail                               

                            MR-5-01    \% Repeat Reports  UNE Transport parity with    occurrence   \$900    
                                       w/in 30 Days                     retail                               
  ----------- ------------- ---------- ------------------ ------------- -------------- ------------ -------- -----------

**ATTACHMENT A-5b \--BA/GTE MEASUREMENT LIST\
GTE States** (AL, CA, FL, HI, ID, IL, IN, KY, MI, MO, NV, NC, OH, OR,
PA, SC, TX, VA, WA, WI)

  ----------------- ------------------ ---------- ------------------- ----------------- -------------- ------------ --------- -----------
                                       **Metric   **Metric**          **Product**       **Standard**   **Pay per**  **\$**    **\$Cap**
                                       \#**                                                                                   

  **Inter-**        **Ordering**       OR-1-12    \% On Time FOC      Interconnection   95% in 10 Days occurrence   \$900     
                                                                      Trunks                                                  

  **Connection**    **Provisioning**   PR-4-01    \% Missed Due Dates Interconnection   Parity with    Occurrence   \$1,500   
                                                  -- Designed Svc     Trunks            IXC                                   

                                       PR-5-03    \% Orders           Interconnection   Parity with    Occurrence   \$1,500   
                                                  Missed-Facilities   Trunks            IXC                                   
                                                  \> 60 Days                                                                  

                                       PR-6-01    \% Install.         Interconnection   Parity with    Occurrence   \$1,500   
                                                  Troubles Rept. W/in Trunks            IXC                                   
                                                  30 Days                                                                     

                    **Maintenance**    MR-2-01    Network Trouble     Interconnection   Parity with    Occurrence   \$900     
                                                  Report Rate         Trunks            IXC                                   

                                       MR-4-07    \% OOS \> 12 Hours  Interconnection   Parity with    Occurrence   \$1,500   
                                                                      Trunks            IXC                                   

                    **Blockage**       NP-1-04    \# of Final Trunk   Final Trunks      0              Occurrence   \$1,500   Low
                                                  Groups Blocked 3                                                            
                                                  Months                                                                      

  **Collocation**   **Ordering**       NP-2-01    \% On Time Response Physical          95%            Occurrence   \$900     
                                                  for Request                                                                 

                    **Provisioning**   NP-2-05    \% On Time          Physical          95%            occurrence   \$1,500   
                                                  Completion                                                                  
  ----------------- ------------------ ---------- ------------------- ----------------- -------------- ------------ --------- -----------

## ATTACHMENT A-6

**Annual Caps** \-- *\$Thousands*

##  (Monthly Caps are 1/12^th^ the annual amount )

Bell Atlantic States

  ----------------- ------------ ------------------- ------------ ------------------- ------------- ------------------- --
                    **Year 1**                       **Year 2**                       **Year 3**                        

  CT                \$239.4                          \$359.1                          \$478.8                           

  DC                \$4,148.4                        \$6,222.1                        \$8,295.7                         

  DE                \$2,460.5                        \$3,690.5                        \$4,920.5                         

  MA                \$19,799.4                       \$29,696.6                       \$39,593.9                        

  MD                \$16,249.7                       \$24,372.6                       \$32,495.5                        

  ME                \$3,014.5                        \$4,521.4                        \$6,028.2                         

  NH                \$3,421.6                        \$5,132.0                        \$6,842.4                         

  NJ                \$27,845.6                       \$41,764.9                       \$55,684.3                        

  NY                \$51,441.4                       \$77,155.9                       \$102,870.3                       

  PA                \$28,088.3                       \$42,129.1                       \$56,169.8                        

  RI                \$2,884.4                        \$4,326.2                        \$5,768.0                         

  VA                \$15,518.1                       \$23,275.3                       \$31,032.5                        

  VT                \$1,497.9                        \$2,246.6                        \$2,995.4                         

  WV                \$3,669.3                        \$5,503.5                        \$7,337.7                         

  ***Bell Atlantic               ***\$180,278.5***                ***\$270,395.8***                 ***\$360,513.0***   
  Total***                                                                                                              
  ----------------- ------------ ------------------- ------------ ------------------- ------------- ------------------- --

## GTE States

  ----------------- ------------------ ------------------- -------------------
                    **Year 1**         **Year 2**          **Year 3**

  AL                \$1,230.0          \$1,845.0           \$2,459.8

  CA                \$19,824.5         \$29,734.4          \$39,644.2

  FL                \$10,025.6         \$15,037.1          \$20,048.7

  HI                \$3,140.5          \$4,710.3           \$6,280.1

  ID                \$581.0            \$871.4             \$1,161.8

  IL                \$4,009.0          \$6,013.1           \$8,017.1

  IN                \$4,174.6          \$6,261.3           \$8,348.1

  KY                \$2,404.0          \$3,605.9           \$4,807.5

  MI                \$3,300.0          \$4,949.6           \$6,599.2

  MO                \$1,932.7          \$2,898.8           \$3,864.9

  NV                \$154.4            \$231.6             \$308.8

  NC                \$1,498.8          \$2,247.9           \$2,997.1

  OH                \$3,862.4          \$5,793.1           \$7,723.8

  OR                \$2,073.4          \$3,109.9           \$4,146.3

  PA                \$2,860.6          \$4,290.5           \$5,720.5

  SC                \$942.5            \$1,413.6           \$1,884.7

  TX                \$8,485.3          \$12,726.7          \$16,968.6

  VA                \$2,586.9          \$3,880.1           \$5,173.3

  WA                \$3,749.0          \$5,623.1           \$7,497.2

  WI                \$2,195.6          \$3,293.1           \$4,390.6

  ***GTE Total***   ***\$79,030.8***   ***\$118,536.5***   ***\$155,850.3***

  **TOTAL**         **\$259,309.3**    **\$388,932.3**     **\$516,363.3**
  ----------------- ------------------ ------------------- -------------------

**ATTACHMENT A-7a**

**Bell Atlantic Qualifying Sub-Measurements**

  -------------- -------------- -------------- -------------- --------------
  BELL ATLANTIC  UNE Platform   Resale 2-Wire  UNE 2-Wire     UNE 2-Wire
                                Digital Loops  Digital Loops  xDSL Loops
                                (ISDN)         (ISDN)         

  PR-3-08        X                                            

  PR-3-09        X                                            

  PR-4-02        X              X              X              X

  PR-4-04        X              X                             

  PR-4-05        X              X                             

  PR-4-10                                      X              X

  PR-5-03        X              X              X              X

  PR-6-01                       X              X              X

  PR-6-02        X                                            

  MR-2-02        X                             X              X

  MR-2-03        X                             X              X

  MR-3-01        X                             X              X

  MR-3-02        X                             X              X

  MR-4-08        X                             X              X

  MR-5-01        X                             X              X
  -------------- -------------- -------------- -------------- --------------

Total "qualifying sub-measurements": 38

**ATTACHMENT A-7b:**

**GTE Qualifying Sub-Measurements**

  ----------------- ----------------- ----------------- -----------------
  GTE               UNE Platform      UNE Loop          Resale Specials
                                      xDSL-Capable      

  PR-3-08                                               

  PR-3-09                                               

  PR-4-01           X                                   X

  PR-4-02           X                 X                 X

  PR-4-04           X                 X                 

  PR-4-05           X                 X                 

  PR-4-10                                               

  PR-5-03           X                 X                 X

  PR-6-01           X                                   X

  PR-6-02           X                 X                 

  MR-2-01           X                 X                 X

  MR-2-02                                               

  MR-2-03                                               

  MR-3-01           X                 X                 X

  MR-3-02                                               

  MR-4-08           X                 X                 X

  MR-5-01           X                 X                 X
  ----------------- ----------------- ----------------- -----------------

Total GTE "qualifying sub-measurements": 28

**ATTACHMENT B-1**

**Bell Atlantic/GTE**

**Electronic OSS Interface Functions**

[PRE-ORDER]{.underline}

-   Address Validation

-   TN Selection

-   TN Reservation

-   Customer Service Record (Parsed)

-   Due Date Availability

-   Loop Qualification -- xDSL (qualified/non-qualified, loop length)

-   Product and Service Availability

[ORDER]{.underline}

-   Local Service Request

-   Local Service Confirmation

-   Completion Notice

-   Supplements

-   Rejects

[MAINTENANCE AND REPAIR]{.underline}

-   Create trouble ticket

-   Modify trouble ticket

-   Cancel/Close trouble ticket

-   Status trouble ticket

-   Mechanized Loop Test (POTS)

-   Premises Access Hours

**ATTACHMENT B-2**

**[BELL ATLANTIC/GTE]{.underline}**

**[UNBUNDLED NETWORK ELEMENTS]{.underline}**

**[ORDERED APPLICATION-APPLICATION]{.underline}**

**[(LSR)]{.underline}**

**[LOOPS]{.underline}**

[Unbundled Analog Loops]{.underline}

-   2-wire and 4-wire

-   2-wire and 4-wire analog w/customer specified signaling

[Unbundled Digital Loops]{.underline}

-   2-wire

-   ADSL

-   HDSL

-   IDSL

-   4-wire

-   HDSL

**[NID]{.underline} (Network Interface Device) included with unbundled
loop or may be purchased as a UNE**

**[LINE SHARING (Effective 6-6-00)]{.underline}**

**[LINE PORTS]{.underline}**

-   Analog Line Port

-   Basic Rate (ISDN) Line Port

-   Coin Line Port

-   Line Port with Centrex/Centranet capabilities

-   Primary Rate Interface ISDN Line Port

-   DS1 DID/DOD/PBX Port

**[UNE- PLATFORM]{.underline}**

-   UNE Analog POTS Platform

-   UNE ISDN-BRI Platform

-   UNE ISDN-PRI Platform

-   UNE DS1 PLATFORM

-   Centrex/Centranet Platform

**[NUMBER PORTABILITY (Long Term)]{.underline}**

**[CALLING NAME DELIVERY]{.underline}**

Note: Some complex services such as Centrex/Centranet platform, have
requirements not currently supported by current OBF versions of the LSOG
and require supplemental information to be submitted manually. Bell
Atlantic/GTE will support electronic submission of such information
after development and adoption of OBF guidelines.

**[BELL ATLANTIC/ GTE]{.underline}**

**[UNBUNDLED NETWORK ELEMENTS]{.underline}**

**[ORDERED VIA ASR]{.underline}**

**[DEDICATED EXPANDED EXTENDED LOOP (EEL)]{.underline}**

-   4-WIRE [Digital Hi Cap DS1/DS3 Loops (Effective July 2000 will be
    ordered via]{.underline} ASR in Bell Atlantic)

**[DEDICATED INTEROFFICE FACILITY (IOF) TRANSPORT]{.underline}**

**[DEDICATED TRUNK PORT (EO, TANDEM, DA)]{.underline}**

**[LOOPS]{.underline}**

-   DS1

-   DS3

**[E-911/911 INTERCONNECTION DEDICATED TRUNK PORT]{.underline}**

**[SS7 INTERCONNECTION]{.underline}**

**[UNE REMAND PRODUCTS]{.underline}**

**[ORDERING REQUIREMENTS STILL UNDER DEVELOPMENT]{.underline}**

1.  SUBLOOP UNBUNDLING AT REMOTE TERMINAL

```{=html}
<!-- -->
```
2.  SINGLE POINT OF INTERCONNECTION AT MULTI-UNIT PREMISES

```{=html}
<!-- -->
```
3.  UNBUNDLED DARK FIBER LOOPS

```{=html}
<!-- -->
```
4.  PACKET SWITCHING (EXPECTED TO TRANSFER TO BANDI)

```{=html}
<!-- -->
```
5.  DARK FIBER IOF

**ATTACHMENT C**

**DRAFT**

[Independent Accountant's Report]{.underline}

Bell Atlantic/GTE Board of Directors

and

Federal Communications Commission

We have examined Bell Atlantic/GTE 's (the Company) assertion that the
Company has policies and procedures (as described in the attachment) in
place as of Month xx, 2000 regarding compliance with the Federal
Communications Commission's (FCC's) collocation requirements. The FCC's
collocation requirements are contained in the FCC's March 31, 1999 First
Report and Order and Further Notice of Proposed Rulemaking on Deployment
of Wireline Services Offering Advanced Telecommunications Capability (CC
Docket No. 98-147). The Company is responsible for the design,
distribution and monitoring of such policies and procedures in place
upon which the Company's assertion to the FCC is based.

Our examination was made in accordance with standards established by the
American Institute of Certified Public Accountants and included both a
determination of the existence and distribution of such policies and
procedures upon which the Company\'s assertion is based, as well as such
other procedures as we considered necessary in the circumstances. We
believe that our examination provides a reasonable basis for our
opinion.

In our opinion, management's assertion that policies and procedures as
described above are in place as of Month xx, 2000 is fairly stated in
all material respects.

This report is intended solely for the information and use of the Board
of Directors and management of the Company and the FCC and should not be
used for any other purpose. Since this report will be filed in documents
that are a part of the public record, its distribution is not limited.

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Signature of Independent Auditor

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Date

**ATTACHMENT D**

**[PROMOTIONAL DISCOUNTS FOR RESIDENTIAL UNBUNDLED LOCAL
LOOPS]{.underline}**

**[ANALOG 2-WIRE LOOPS]{.underline}**

Bell Atlantic States

+---------------+----------------+----------------+-------------------+
| #             |                |                |                   |
| Promotional L |                |                |                   |
| oop Discounts |                |                |                   |
+---------------+----------------+----------------+-------------------+
| **Zone**      | **Current      | **New Price**  | **Discount (%)**  |
|               | Price**        |                |                   |
+---------------+----------------+----------------+-------------------+
| #             |                |                |                   |
| # Connecticut |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$12.49        | \$9.37         | 25.00             |
+---------------+----------------+----------------+-------------------+
|               |                |                | ## Average: 25.00 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| ## Delaware   |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Density Cell  | \$10.07        | \$8.56         | 15.00             |
| 1             |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Density Cell  | \$13.13        | \$9.19         | 30.00             |
| 2             |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Density Cell  | \$16.67        | \$10.18        | 39.00             |
| 3             |                |                |                   |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.00 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| ## Distric    |                |                |                   |
| t of Columbia |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Density Cell  | \$10.81        | \$8.11         | 25.00             |
| 1             |                |                |                   |
|               |                |                |                   |
| (Statewide)   |                |                |                   |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.00 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| ## Maine      |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$12.67        | \$11.40        | 10.00             |
+---------------+----------------+----------------+-------------------+
| Zone 2        | \$15.59        | \$12.47        | 20.00             |
+---------------+----------------+----------------+-------------------+
| Zone 3        | \$23.00        | \$16.62        | 28.00             |
+---------------+----------------+----------------+-------------------+
|               |                |                | ## Average: 25.00 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| ## Maryland   |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Density Cell  | \$12.11        | \$10.66        | 12.00             |
| 1             |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Density Cell  | \$12.85        | \$11.05        | 14.00             |
| 2             |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Density Cell  | \$25.96        | \$12.98        | 50.00             |
| 3             |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Density Cell  | \$18.40        | \$11.37        | 38.00             |
| 4             |                |                |                   |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.00 |
+---------------+----------------+----------------+-------------------+

+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| ##            |                |                |                   |
| Massachusetts |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$7.54         | \$7.54         | 0.00              |
+---------------+----------------+----------------+-------------------+
| Zone 2        | \$14.11        | \$10.86        | 23.00             |
+---------------+----------------+----------------+-------------------+
| Zone 3        | \$16.12        | \$12.09        | 25.00             |
+---------------+----------------+----------------+-------------------+
| Zone 4        | \$20.24        | \$13.28        | 34.00             |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.00 |
+---------------+----------------+----------------+-------------------+
| ##            |                |                |                   |
+---------------+----------------+----------------+-------------------+
| ##            |                |                |                   |
| New Hampshire |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$14.01        | \$12.61        | 10.00             |
+---------------+----------------+----------------+-------------------+
| Zone 2        | \$15.87        | \$11.90        | 25.00             |
+---------------+----------------+----------------+-------------------+
| Zone 3        | \$24.09        | \$16.91        | 30.00             |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.00 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| ## New Jersey |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$11.95        | \$10.16        | 15.00             |
+---------------+----------------+----------------+-------------------+
| Zone 2        | \$16.02        | \$12.02        | 25.00             |
+---------------+----------------+----------------+-------------------+
| Zone 3        | \$20.98        | \$14.66        | 30.00             |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.00 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| **New York**  |                |                |                   |
+---------------+----------------+----------------+-------------------+
| **Density     | \$11.83        | \$10.06        | 15.00             |
| Zone 1A**     |                |                |                   |
+---------------+----------------+----------------+-------------------+
| **Density     | \$12.49        | \$10.62        | 15.00             |
| Zone 1B**     |                |                |                   |
+---------------+----------------+----------------+-------------------+
| **Density     | \$19.24        | \$11.85        | 38.00             |
| Zone 2**      |                |                |                   |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.00 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| **P           |                |                |                   |
| ennsylvania** |                |                |                   |
|               |                |                |                   |
| *             |                |                |                   |
| *(**\'Current |                |                |                   |
| Price\' for   |                |                |                   |
| PA is prior   |                |                |                   |
| to            |                |                |                   |
| i             |                |                |                   |
| mplementation |                |                |                   |
| of discounts  |                |                |                   |
| required in   |                |                |                   |
| the PA        |                |                |                   |
| \'Global      |                |                |                   |
| Order\'       |                |                |                   |
| issued        |                |                |                   |
| September 30, |                |                |                   |
| 1999.)        |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$11.52        | \$9.79         | 15.00             |
+---------------+----------------+----------------+-------------------+
| Zone 2        | \$12.71        | \$10.17        | 20.00             |
+---------------+----------------+----------------+-------------------+
| Zone 3        | \$16.12        | \$12.90        | 20.00             |
+---------------+----------------+----------------+-------------------+
| Zone 4        | \$23.11        | \$15.45        | 33.00             |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.00 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| **Rhode       |                |                |                   |
| Island**      |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$12.05        | \$10.24        | 15.00             |
+---------------+----------------+----------------+-------------------+
| Zone 2        | \$16.62        | \$11.97        | 28.00             |
+---------------+----------------+----------------+-------------------+
| Zone 3        | \$20.59        | \$13.58        | 34.00             |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.00 |
+---------------+----------------+----------------+-------------------+

+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| **Vermont**   |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Statewide     | \$28.29        | \$21.22        | ### 25.00         |
| Rate          |                |                |                   |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.00 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| **Virginia**  |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$10.74        | \$10.20        | 5.00              |
+---------------+----------------+----------------+-------------------+
| Zone 2        | \$16.45        | \$10.20        | 38.00             |
+---------------+----------------+----------------+-------------------+
| Zone 3        | \$29.40        | \$14.40        | 51.00             |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.00 |
+---------------+----------------+----------------+-------------------+
| ###           |                |                |                   |
+---------------+----------------+----------------+-------------------+
| ###           |                |                |                   |
| West Virginia |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$14.49        | \$13.04        | ### 10.00         |
+---------------+----------------+----------------+-------------------+
| Zone 2        | \$22.04        | \$17.63        | ### 20.00         |
+---------------+----------------+----------------+-------------------+
| Zone 3        | \$43.44        | \$28.70        | ### 34.00         |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.00 |
+---------------+----------------+----------------+-------------------+

**[PROMOTIONAL DISCOUNTS FOR RESIDENTIAL UNBUNDLED LOCAL
LOOPS]{.underline}**

**[ANALOG 2-WIRE LOOPS]{.underline}**

**[GTE States]{.underline}**

+---------------+----------------+----------------+-------------------+
| #             |                |                |                   |
| Promotional L |                |                |                   |
| oop Discounts |                |                |                   |
+---------------+----------------+----------------+-------------------+
| **Zone**      | **Current      | **New Price**  | **Discount (%)**  |
|               | Price**        |                |                   |
+---------------+----------------+----------------+-------------------+
| ## Alabama    |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$28.13        | \$21.09        | 25.03             |
|               |                |                |                   |
| (Statewide)   |                |                |                   |
+---------------+----------------+----------------+-------------------+
|               |                |                | ## Average: 25.03 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| ## California |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$16.81        | \$12.60        | 25.04             |
|               |                |                |                   |
| (Statewide)   |                |                |                   |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.04 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| ## Florida    |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$16.41        | \$12.31        | 25.00             |
+---------------+----------------+----------------+-------------------+
| Zone 2        | \$23.33        | \$17.50        | 25.00             |
+---------------+----------------+----------------+-------------------+
| Zone 3        | \$40.41        | \$30.31        | 25.00             |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.00 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| ## Hawaii     |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone1         | \$14.65        | \$12.45        | 15.00             |
+---------------+----------------+----------------+-------------------+
| Zone 2        | \$25.38        | \$19.04        | 25.00             |
+---------------+----------------+----------------+-------------------+
| Zone 3        | \$28.88        | \$20.22        | 30.00             |
+---------------+----------------+----------------+-------------------+
| Zone 4        | \$40.88        | \$24.53        | 40.00             |
+---------------+----------------+----------------+-------------------+
| Zone 5        | \$43.84        | \$26.30        | 40.00             |
+---------------+----------------+----------------+-------------------+
| Zone 6        | \$138.29       | \$69.15        | 50.00             |
+---------------+----------------+----------------+-------------------+
|               |                |                | ## Average: 25.06 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| ## Idaho      |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$45.00        | \$33.75        | 25.00             |
|               |                |                |                   |
| (Statewide)   |                |                |                   |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.00 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| ## Illinois   |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$24.04        | \$18.03        | 25.00             |
|               |                |                |                   |
| (Statewide)   |                |                |                   |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.00 |
+---------------+----------------+----------------+-------------------+
| ##            |                |                |                   |
+---------------+----------------+----------------+-------------------+
| ## Indiana    |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$14.63        | \$10.97        | 25.02             |
|               |                |                |                   |
| (Statewide)   |                |                |                   |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.02 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| ## Kentucky   |                |                |                   |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$17.44        | \$14.82        | 15.00             |
+---------------+----------------+----------------+-------------------+
| Zone 2        | \$22.23        | \$17.56        | 21.00             |
+---------------+----------------+----------------+-------------------+
| Zone 3        | \$25.84        | \$18.09        | 30.00             |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.02 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| **Michigan**  |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$7.53         | N/A            | N/A               |
+---------------+----------------+----------------+-------------------+
| Zone 2        | \$8.93         | N/A            | N/A               |
+---------------+----------------+----------------+-------------------+
| Zone 3        | \$10.37        | \$7.78         | 25.00             |
+---------------+----------------+----------------+-------------------+
| \*All GTE     |                |                | #                 |
| lines in      |                |                | ## Average: 25.00 |
| Michigan fall |                |                |                   |
| into zone 3   |                |                |                   |
+---------------+----------------+----------------+-------------------+

+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| **Missouri**  |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$53.84        | \$37.68        | 30.00             |
+---------------+----------------+----------------+-------------------+
| Zone 2        | \$48.39        | \$36.29        | 25.00             |
+---------------+----------------+----------------+-------------------+
| Zone 3        | \$29.05        | \$23.82        | 18.00             |
+---------------+----------------+----------------+-------------------+
| Zone 4        | \$19.14        | \$16.46        | 14.00             |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.04 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| **Nevada**    |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | N/A            | N/A            | 25.00             |
|               |                |                |                   |
| (Statewide)   |                |                |                   |
+---------------+----------------+----------------+-------------------+
| \* GTE has no |                |                | #                 |
| ordered rate  |                |                | ## Average: 25.00 |
| or contract   |                |                |                   |
| rate          |                |                |                   |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| **North       |                |                |                   |
| Carolina**    |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$27.41        | \$20.55        | 25.03             |
|               |                |                |                   |
| (Statewide)   |                |                |                   |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.03 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| **Ohio**      |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$15.73        | \$11.79        | 25.05             |
|               |                |                |                   |
| (Statewide)   |                |                |                   |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.05 |
+---------------+----------------+----------------+-------------------+
| ###           |                |                |                   |
+---------------+----------------+----------------+-------------------+
| ### Oregon    |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$15.00        | \$11.25        | ### 25.00         |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.00 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| ##            |                |                |                   |
|  Pennsylvania |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$7.80         | N/A            | N/A               |
+---------------+----------------+----------------+-------------------+
| Zone 2        | \$9.00         | N/A            | N/A               |
+---------------+----------------+----------------+-------------------+
| Zone 3        | \$12.31        | \$10.46        | 15.00             |
+---------------+----------------+----------------+-------------------+
| Zone 4        | \$15.81        | \$11.21        | 29.00             |
+---------------+----------------+----------------+-------------------+
|               |                |                | ## Average: 25.04 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| ## S          |                |                |                   |
| outh Carolina |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$18.00        | \$13.50        | 25.00             |
|               |                |                |                   |
| (Statewide)   |                |                |                   |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.00 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| ## Texas      |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$25.49        | \$19.11        | 25.03             |
|               |                |                |                   |
| (Statewide)   |                |                |                   |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.03 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| ## Virginia   |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$19.16        | \$14.37        | 25.00             |
|               |                |                |                   |
| (Statewide)   |                |                |                   |
+---------------+----------------+----------------+-------------------+
|               |                |                | ## Average: 25.00 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| ## Washington |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$23.94        | \$17.95        | 25.02             |
|               |                |                |                   |
| (Statewide)   |                |                |                   |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.02 |
+---------------+----------------+----------------+-------------------+
|               |                |                |                   |
+---------------+----------------+----------------+-------------------+
| ## Wisconsin  |                |                |                   |
+---------------+----------------+----------------+-------------------+
| Zone 1        | \$32.00        | \$24.00        | 25.00             |
|               |                |                |                   |
| (Statewide)   |                |                |                   |
+---------------+----------------+----------------+-------------------+
|               |                |                | #                 |
|               |                |                | ## Average: 25.00 |
+---------------+----------------+----------------+-------------------+

## ATTACHMENT E

+--------+---------------+-------------+-------------+-------+-------+
|        | ###           |             |             |       |       |
|        | ### Maximum N |             |             |       |       |
|        | umber of Resi |             |             |       |       |
|        | dential Lines |             |             |       |       |
|        |               |             |             |       |       |
|        | **to Which    |             |             |       |       |
|        | Carri         |             |             |       |       |
|        | er-to-Carrier |             |             |       |       |
|        | Promotions    |             |             |       |       |
|        | Apply**       |             |             |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        |               | **Maximum** | **Maximum** |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        |               | **Number    | **Number    |       |       |
|        |               | of**        | of**        |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        |               | **          | **          |       |       |
|        |               | Residential | Residential |       |       |
|        |               | Loops**     | Loops**     |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        |               | **for       | **for       |       |       |
|        |               | Re          | Re          |       |       |
|        |               | sidential** | sidential** |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        |               | **Resale    | **UNE Loop  |       |       |
|        |               | Promotion** | Discount**  |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        |               |             | **          |       |       |
|        |               |             | Promotion** |       |       |
+--------+---------------+-------------+-------------+-------+-------+
| #      | #             | **7.7%**    | **4.7%**    |       |       |
|        |  *GTE States* |             |             |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Alabama       | 8,500       | 10,000      |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | California    | 116,000     | 142,000     |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Florida       | 63,000      | 77,000      |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Hawaii        | 18,000      | 22,000      |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Idaho         | 3,500       | 4,000       |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Illinois      | 23,000      | 28,000      |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Indiana       | 26,500      | 32,000      |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Kentucky      | 15,000      | 19,000      |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Michigan      | 22,500      | 28,000      |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Missouri      | 9,000       | 11,000      |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Nevada        | 1,000       | 1,000       |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | North         | 9,000       | 11,000      |       |       |
|        | Carolina      |             |             |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Ohio          | 25,500      | 31,000      |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Oregon        | 13,000      | 16,000      |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Pennsylvania  | 18,500      | 23,000      |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | South         | 5,500       | 7,000       |       |       |
|        | Carolina      |             |             |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Texas         | 43,000      | 52,000      |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Virginia      | 17,000      | 21,000      |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Washington    | 24,000      | 29,000      |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Wisconsin     | 11,000      | 13,000      |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        |               |             |             |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | ***Bell       |             |             |       |       |
|        | Atlantic      |             |             |       |       |
|        | States***     |             |             |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Connecticut   | 1,000       | 1,000       |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Maine         | 19,000      | 23,000      |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Massachusetts | 111,500     | 136,000     |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | New Hampshire | 20,500      | 25,000      |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | New York      | 288,000     | 352,000     |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Rhode Island  | 17,500      | 21,000      |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Vermont       | 9,000       | 11,000      |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Delaware      | 14,000      | 17,000      |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | District of   | 11,500      | 14,000      |       |       |
|        | Columbia      |             |             |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Maryland      | 91,000      | 111,000     |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | New Jersey    | 156,500     | 191,000     |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Pennsylvania  | 160,500     | 196,000     |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | Virginia      | 84,000      | 102,000     |       |       |
+--------+---------------+-------------+-------------+-------+-------+
|        | West Virginia | 23,000      | 28,000      |       |       |
+--------+---------------+-------------+-------------+-------+-------+

**ATTACHMENT F**

**[ALTERNATIVE DISPUTE MEDIATION]{.underline}**

Bell Atlantic/GTE shall implement in the Bell Atlantic and GTE States a
voluntary alternative dispute mediation process to resolve local service
carrier-to-carrier disputes, including disputes related to
interconnection agreements, as follows:

If resolution is not attained upon completion of the dispute resolution
process contained in a state commission-approved interconnection
agreement, or if the dispute is not subject to resolution under an
interconnection agreement, Bell Atlantic/GTE shall, at the option of the
other party or parties to the dispute, participate in a mediation
process as follows:

> a\. If a party voluntarily chooses to invoke these mediation
> procedures, it shall submit a written request for mediation to the
> appropriate state commission, with a copy to Bell Atlantic/GTE and any
> other party or parties involved in the dispute. State commissions
> shall not be required to implement this process or to mediate disputes
> under the mediation provisions of this Attachment.
>
> b\. The written request shall include a statement as to whether the
> dispute affects service or is otherwise exceptionally time-sensitive.
> If the dispute affects service or is otherwise exceptionally
> time-sensitive, the written request shall set forth time requirements
> for resolution, and the time frames stated herein shall be shortened
> by agreement of the parties to accommodate the requested time
> requirements, which may not be less than 3 business days.
>
> c\. Bell Atlantic/GTE shall attempt to resolve issues affecting
> multiple CLECs in the same State through consolidated mediations.
>
> d\. The parties to the dispute shall each have a person or persons of
> authority at the dispute resolution table such that a reasonable
> resolution could be agreed to at the table. In the event the
> representative(s) of a party come without the authority to agree to a
> particular item, that party shall commit to provide a response within
> no more than 2 business days.
>
> e\. Any information shared with another party or parties prior to a
> mediation session shall be faxed to the other party or parties to the
> dispute at least 24 hours prior to the next mediation session. A copy
> shall also be provided to the staff of the appropriate state
> commission.
>
> f\. Bell Atlantic/GTE shall have one contact person for all contacts
> related to a given dispute.
>
> g\. Bell Atlantic/GTE shall attend a face-to-face meeting with the
> disputing party or parties and the staff of the appropriate state
> commission within one week of the request for mediation. In the event
> it is not possible to resolve the issue in one session, the parties to
> the dispute shall agree to a meeting schedule and have all relevant
> decision makers meet with the other party or parties during the
> scheduled times.
>
> h\. Bell Atlantic/GTE agrees that service to end-user customers shall
> not be disrupted or otherwise affected by the pendency of a mediation
> proceeding.
>
> i\. Bell Atlantic/GTE shall prohibit their regulatory, legal, and/or
> wholesale personnel from disclosing to their retail staff information
> regarding customers identified during the mediation process concerning
> the dispute being mediated. If necessary, Bell Atlantic/GTE
> regulatory, legal, and/or wholesale personnel may contact the customer
> regarding service or billing-related issues after they have first
> notified the opposing party or parties in mediation to discuss the
> need for such contact and to give such party or parties the
> opportunity to participate in such contact.
>
> j\. Bell Atlantic/GTE shall reduce each resolved issue to writing
> within 5 business days of the resolution. One of the other parties may
> also agree to reduce the agreement to writing. All subsequent
> responses/replies shall be due within 3 business days. If the parties
> have not reduced the resolved issue to an agreed-upon writing within
> 14 calendar days of the issue's resolution, they shall notify the
> staff of the appropriate state commission within 5 business days, and
> any party may request to resume the mediation. Written resolutions of
> the issues, once agreed upon by the parties, shall be binding upon the
> parties; a copy of each agreement shall be submitted to the staff of
> the appropriate state commission upon execution. If an agreement
> reached requires an amendment or addendum to a previously approved
> interconnection agreement, Bell Atlantic/GTE shall file the amendment
> or addendum for approval by the appropriate state commission within 14
> calendar days of reaching the written agreement.
>
> k\. Communications during the mediation process shall be confidential.
> Bell Atlantic/GTE shall facilitate the confidentiality of the
> mediation process, including execution of a reasonable mediation
> agreement (provided that the other mediating party also agrees to do
> so as a condition to participating in the mediation process).

Once issues are resolved by the parties, should another
telecommunications carrier in the same State request resolution of the
same issue(s), with substantially similar factual circumstances and
terms, and with conditions and other contract provisions that are not
materially different, Bell Atlantic/GTE shall make the arrangements
arrived at through a prior mediation process available to that
telecommunications carrier.

Should the appropriate state commission choose not to participate in the
mediation process, the parties may mutually agree that a party (not a
party to the dispute) may fill the role of the state commission and its
staff in the mediation process.

**Attachment G**

**Enhanced Lifeline Annual Promotional Budgets by State**

+----------------+----------------------+-----------+-----------------+
|                |                      | ##        |                 |
|                |                      | ## Annual |                 |
+----------------+----------------------+-----------+-----------------+
|                |                      | **Prom    |                 |
|                |                      | otional** |                 |
+----------------+----------------------+-----------+-----------------+
|                |                      | *         |                 |
|                |                      | *Budget** |                 |
+----------------+----------------------+-----------+-----------------+
| ###            | ### State            | **(\$)**  |                 |
+----------------+----------------------+-----------+-----------------+
| ##             | ##                   |           |                 |
+----------------+----------------------+-----------+-----------------+
|                | Alabama              | 10,000    |                 |
+----------------+----------------------+-----------+-----------------+
|                | California           | 140,000   |                 |
+----------------+----------------------+-----------+-----------------+
|                | Commonwealth of the  | 1,000     |                 |
|                | Northern Marianas    |           |                 |
|                | Islands              |           |                 |
+----------------+----------------------+-----------+-----------------+
|                | Connecticut          | 1,000     |                 |
+----------------+----------------------+-----------+-----------------+
|                | Delaware             | 16,000    |                 |
+----------------+----------------------+-----------+-----------------+
|                | District of Columbia | 14,000    |                 |
+----------------+----------------------+-----------+-----------------+
|                | Florida              | 76,000    |                 |
+----------------+----------------------+-----------+-----------------+
|                | Hawaii               | 21,000    |                 |
+----------------+----------------------+-----------+-----------------+
|                | Idaho                | 4,000     |                 |
+----------------+----------------------+-----------+-----------------+
|                | Illinois             | 27,000    |                 |
+----------------+----------------------+-----------+-----------------+
|                | Indiana              | 32,000    |                 |
+----------------+----------------------+-----------+-----------------+
|                | Kentucky             | 18,000    |                 |
+----------------+----------------------+-----------+-----------------+
|                | Maine                | 22,000    |                 |
+----------------+----------------------+-----------+-----------------+
|                | Maryland             | 106,000   |                 |
+----------------+----------------------+-----------+-----------------+
|                | Massachusetts        | 130,000   |                 |
+----------------+----------------------+-----------+-----------------+
|                | Michigan             | 27,000    |                 |
+----------------+----------------------+-----------+-----------------+
|                | Missouri             | 11,000    |                 |
+----------------+----------------------+-----------+-----------------+
|                | Nevada               | 1,000     |                 |
+----------------+----------------------+-----------+-----------------+
|                | New Hampshire        | 24,000    |                 |
+----------------+----------------------+-----------+-----------------+
|                | New Jersey           | 183,000   |                 |
+----------------+----------------------+-----------+-----------------+
|                | New York             | 337,000   |                 |
+----------------+----------------------+-----------+-----------------+
|                | North Carolina       | 11,000    |                 |
+----------------+----------------------+-----------+-----------------+
|                | Ohio                 | 31,000    |                 |
+----------------+----------------------+-----------+-----------------+
|                | Oregon               | 16,000    |                 |
+----------------+----------------------+-----------+-----------------+
|                | Pennsylvania         | 210,000   |                 |
+----------------+----------------------+-----------+-----------------+
|                | Rhode Island         | 20,000    |                 |
+----------------+----------------------+-----------+-----------------+
|                | South Carolina       | 7,000     |                 |
+----------------+----------------------+-----------+-----------------+
|                | Texas                | 52,000    |                 |
+----------------+----------------------+-----------+-----------------+
|                | Vermont              | 10,000    |                 |
+----------------+----------------------+-----------+-----------------+
|                | Virginia             | 119,000   |                 |
+----------------+----------------------+-----------+-----------------+
|                | Washington           | 29,000    |                 |
+----------------+----------------------+-----------+-----------------+
|                | West Virginia        | 27,000    |                 |
+----------------+----------------------+-----------+-----------------+
|                | Wisconsin            | 13,000    |                 |
+----------------+----------------------+-----------+-----------------+
|                |                      |           |                 |
+----------------+----------------------+-----------+-----------------+
| #####          | #####  Total         | **1,      |                 |
|                |                      | 744,000** |                 |
+----------------+----------------------+-----------+-----------------+

[^1]: EnView is currently used as the simulation system.

[^2]: As new CLEC interfaces become available, the simulation system's
    simulation process will be expanded to include them as well. If a
    CLEC interface is retired, the simulations, measurement, and
    reporting will cease for that interface. The Carrier Guidelines will
    be modified to reflect any such changes.

[^3]: While Address Validation can be completed on a stand-alone basis,
    TN reservation is always combined with Address Validation. For BA
    retail representatives this is a required two step process requiring
    two separate transactions.

[^4]: Basic front-end edits -- see Glossary.

[^5]: Resent confirmations due to CLEC error -- such as duplicate PON
    numbers, or confirmations resent to reschedule a missed provisioning
    appointment -- either due to CLEC, End User or BA reasons are not
    counted as resent confirmations.

[^6]: BA-Test Orders -- see Glossary.

[^7]: Also includes orders requiring facility verification as specified
    in the interval appendix.

[^8]: Basic front-end edits -- see Glossary.

[^9]: Also includes orders requiring facility verification as specified
    in the interval appendix.

[^10]: While two performance metrics are included for flow through
    performance, a single metric and standard will be incorporated for
    performance remedies. The measure will be one of the two provided
    and the standard finalized 6 months after merger close. Significant
    development is underway in NY in the development of exclusions for
    flow through achieved which will enable a recommendation for a
    metric and standard.

[^11]: Basic front-end edits -- see Glossary.

[^12]: NY PAP special provisions includes an 80% threshold for total
    flow through and 95% Achieved.

[^13]: BA Administrative Orders -- See Glossary

[^14]: BA Administrative Orders -- See Glossary

[^15]: Segments -- See Glossary

[^16]: BA Administrative Orders -- See Glossary

[^17]: BA Administrative Orders -- See Glossary

[^18]: Segments -- See Glossary

[^19]: Intervals may vary in accordance with state regulations or
    tariffs.

[^20]: Sent to Carrier, unless other arrangements are made with CLEC

[^21]: While two performance metrics are included for flow through
    performance, a single metric and standard will be incorporated for
    performance remedies. The measure will be one of the two provided
    and the standard finalized 6 months after merger close.

[^22]: In situations where either the Bell Atlantic/GTE or CLEC
    performance is 0% or 100%, this formula will trigger the process
    below regardless of sample size.

[^23]: OSS Availability = Medium \$ for 97.5% to \< 99.5% availability,
    High \$ for \< 97.5% availability