## ![](media/image1.png){width="0.6979166666666666in" height="0.6979166666666666in"}PUBLIC NOTICE.

Federal Communications Commission News media Information 202/ 418-0500

445 12^th^ St. S.W. Fax-On-Demand 202/418-2830

## Washington, D.C. 20554 Internet: [http://www.fcc.gov]{.underline}

## [ftp.fcc.gov](ftp://ftp.fcc.gov/)

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## DA 02-1293

## Released: May 31, 2002

CONSUMER & GOVERNMENTAL AFFAIRS BUREAU REMINDS STATES AND
TELECOMMUNICATIONS RELAY SERVICES (TRS) PROVIDERS THAT THE ANNUAL LOG
SUMMARY OF CONSUMER COMPLAINTS CONCERNING TRS IS DUE MONDAY, JULY 1,
2002

CC DOCKET No. 98-67

The Federal Communications Commission's Consumer & Governmental Affairs
Bureau reminds states and telecommunications relay services (TRS)
providers that they must submit their annual consumer complaint log
summaries for the 12-month period ending May 31, 2002 on or before July
1, 2002.

To assist the Commission in monitoring the service quality of TRS
providers, the Commission requires state applicants for TRS
certification and TRS providers to maintain a log of consumer complaints
that allege violations of the federal minimum standards.[^1] These logs
are intended to provide an early warning system to the Commission of
possible service quality problems during TRS providers' five-year
certification period. Additionally, this information allows the
Commission to determine whether the state has appropriately addressed
consumer complaints during the certification process and to spot
national trends that may lend themselves to coordinated solutions. It
further enables states to communicate with one another to learn how
other states are resolving complaints.[^2] Complaint log summaries
should include information pertaining to complaints received between
June 1, 2001 and May 31, 2002. Carriers are reminded that the rules
require that complaint log summaries shall include the number of
complaints received that allege a violation of federal TRS minimum
standards, the date of the complaint, the nature of the complaint, the
date of its resolution and an explanation of the resolution.[^3] The
Commission requires that this information be included in the complaint
log summary for the aforementioned purpose of alerting the Commission of
possible service quality problems. The complaint log summary must be
filed with the Consumer & Governmental Affairs Bureau, Disability Rights
Office.[^4]

States and TRS providers who choose to submit by paper must submit an
original and four copies of each filing on or before Monday, July 1,
2002. To expedite the processing of complaint log summaries, States and
TRS providers are encouraged to submit an additional copy to Attn: Erica
Myers, Federal Communications Commission, Consumer & Governmental
Affairs Bureau, 445 12^th^ Street, SW, Room 5-C212, Washington, DC 20554
or by email at <emyers@fcc.gov>. Electronic filings should be made using
the Electronic Comment Filing System (ECFS). Reports filed through the
ECFS can be sent as an electronic file via the Internet to
<http://www.fcc.gov/e-file/ecfs.html>. States and TRS providers should
also submit electronic disk copies of their complaint log summaries on a
standard 3.5 inch diskette formatted in an IBM compatible format using
Word 97 or compatible software. The diskette should be submitted in
"read-only" mode and must be clearly labeled with the State and TRS
provider name, the filing date and captioned "Complaint Log Summary".

Filings can be sent by hand or messenger delivery, by commercial
overnight courier, or by first-class or overnight U.S. Postal Service
mail (although we continue to experience delays in receiving U.S. Postal
Service mail). The Commission\'s contractor, Vistronix, Inc., will
receive hand-delivered or messenger-delivered paper filings for the
Commission\'s Secretary at 236 Massachusetts Avenue, N.E., Suite 110,
Washington, D.C. 20002. The filing hours at this location are 8:00 a.m.
to 7:00 p.m. All hand deliveries must be held together with rubber bands
or fasteners. Any envelopes must be disposed of before entering the
building. Commercial overnight mail (other than U.S. Postal Service
Express Mail and Priority Mail) must be sent to 9300 East Hampton Drive,
Capitol Heights, MD 20743. U.S. Postal Service first-class mail, Express
Mail, and Priority Mail should be addressed to 445 12th Street, SW,
Washington, D.C. 20554. All filings must be addressed to the
Commission\'s Secretary, Marlene H. Dortch, Office of the Secretary,
Federal Communications Commission, 445 12^th^ Street, SW, Room TW-A325,
Washington, DC 20554.

The filings and comments will be available for public inspection and
copying during regular business hours at the FCC Reference Information
Center, Portals II, 445 12^th^ Street, SW, Room CY-A257, Washington, DC
20554. They may also be purchased from the Commission's duplicating
contractor, Qualex International, Portals II, 44512^th^ Street, SW, Room
CY-B402, Washington, DC 20554, telephone (202) 863-2893, facsimile (202)
863-2898, or via e-mail <qualexint@aol.com>. Filings and comments may
also be viewed on the Consumer & Governmental Affairs Bureau, Disability
Rights Office homepage at <http://www.fcc.gov/cgb/dro>. Copies of this
document in other alternative formats (computer diskette, large print
and Braille) are available to persons with disabilities by contacting
Brian Millin, of the Consumer and Governmental Affairs Bureau at (202)
418-7426 (voice), (202) 418-7365 (TTY), or email <bmillin@fcc.gov>. This
Public Notice can also be downloaded in Text and ASCII formats at
<http://www.fcc.gov/cgb/dro>.

For further information regarding this Public Notice, contact Erica
Myers, Consumer & Governmental Affairs Bureau, Disability Rights Office
(202) 418-2429 (voice), (202) 418-0464 (TTY), or e-mail
[emyers@fcc.gov](mailto:dljackso@fcc.gov).

[^1]: *See* In the Matter of Telecommunications Relay Services and
    Speech-to-Speech Services for Individuals with Hearing and Speech
    Disabilities, *Report and Order and Further Notice of Proposed
    Rulemaking*, FCC 00-56, 15 FCC Rcd 5140 (2000) (*Improved TRS
    Order).*

[^2]: *Id*. at para 122.

[^3]: *See* 47 C.F.R. Section 64.604 (c)(1).

[^4]: *See* Improved TRS Order at para 121.