**General Services Administration**

**Federal Supply Service**

**FSC Class 6930 Special Item Number 27-400**

**Instructor-Led Training**

On-line access to contract ordering information, terms and conditions,
up-to-date pricing, and the option to create an electronic

delivery order is available through *GSA Advantage!,* a menu-driven
database system. The INTERNET address for *GSA Advantage!* is
[www.fss.gsa.gov.]{.underline}

EMBED MSDraw \\\* mergeformat

# **Rockhurst University Continuing Education Center, Inc.**

![](media/image1.emf)

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## 

### **Business Training & Development Services**

6901 West 63^rd^ Street

Shawnee Mission, Kansas 66202-4007

www.natsem.com

![](media/image2.png){width="1.5791666666666666in"
height="0.8666666666666667in"}

**Toll Free Phone Number: 1-800-344-4613 Ext. 3051**

**Email: On-Site@natsem.com**

***Revised Effective October 23, 2006***

**[GENERAL SERVICES ADMINISTRATION]{.underline}**

**[FEDERAL SUPPLY SERVICE]{.underline}**

**[AUTHORIZED FEDERAL SUPPLY SCHEDULE CATALOG AND/OR PRICE
LIST]{.underline}**

**[FOR TRAINING AIDS AND DEVICES]{.underline}**

**[FSC CLASS 6930 - SPECIAL ITEM NUMBER 27-400]{.underline}**

On-line access to contract ordering information, terms and conditions,
up-to-date pricing, and option to create an electronic delivery order
are available through *GSA Advantage!™*, a menu-driven database system.
The INTERNET address for *GSA Advantage!™* is
[www.fss.gsa.gov]{.underline}

Schedule Title: Training Aids & Devices; Instructor-Led Training; Course
Development & Test Administration

Contract Number: GS 02F 0001M

For more information on ordering from Federal Supply Schedules, click on
the FSS Schedules button at: [www.fss.gsa.gov]{.underline}

Contract Period: October 11, 2006 -- October 10, 2011

Contractor: Rockhurst University Continuing Education Center, Inc.

> Business Training & Development Services
>
> 6901 West 63^rd^ Street
>
> Shawnee Mission, KS 66202-4007

Telephone Number: 800-344-4613, ext. 3051

Fax Number: 913-384-1169

Internet Address: [www.natsem.com]{.underline}

Business Size: Large

**[Information for Ordering Activities]{.underline}**

1.  Table of Awarded Special Item Number with Appropriate Cross
    Reference to Page Number(s):

FSC: 6930 SIN: 27-400 -- Instructor-Led Training

See complete price list on page 5.

2.  Maximum Order: \*\$1,000,000.00\*

3.  Minimum Order: \$100.00

4.  Geographic Coverage (Delivery Area): No geographical limitation

5.  Point(s) of Production: Shawnee Mission, KS

6.  Discount: Prices shown herein are net

7.  Quantity Discounts: 5% discount for orders that total between
    \$12,500 and \$25,000. 10% discount for orders that total \$25,001
    and up. National Seminars will also allow 15 additional participants
    in each course (the maximum number for commercial customers is 35).

8.  Prompt Payment Terms: Net 30 days

9a. All government commercial credit cards are accepted IAW government
commercial credit card program guidelines.

9b. No discount for payment by government commercial credit card.

10. Foreign Items: None

11a. Time of Delivery: Normally 30 days

11b. Expedited Delivery: Contact National Seminars Group for faster
delivery. Dependent on trainer availability or travel requirements.

11c. Overnight and Two-day Delivery: N/A

11d. Urgent Requirements: Contact National Seminars Group. Dependent on
trainer availability and travel requirements.

12\. FOB Point(s): Destination

13a. Ordering Address:

Rockhurst University Continuing Education Center, Inc.

> Business Training & Development Services
>
> 6901 West 63^rd^ Street
>
> Shawnee Mission, KS 66202-4007
>
> Phone: 800-344-4613, ext. 3051
>
> Fax: 913-384-1169
>
> On-Site@natsem.com

13b. See insert

14\. Payment Address:

> Rockhurst University Continuing Education Center, Inc.
>
> Business Training & Development Services
>
> 6901 West 63^rd^ Street
>
> Shawnee Mission, KS 66202-4007
>
> Phone: 800-344-4613, ext. 3051
>
> Fax: 913-384-1169
>
> On-Site@natsem.com

15. Warranty Provisions: 100% satisfaction guaranteed or no payment
    required.

16\. Export Packing Charges: N/A

17\. Terms and Conditions of Government Commercial Credit Card: N/A

18\. Terms and Conditions of Rental, Maintenance and Repair: N/A

19\. Terms and Conditions of Installation: N/A

20\. Terms and Conditions of Repair Parts: N/A

21\. List of Service and Distribution Points: N/A

22\. List of Participating Dealers: N/A

23\. Preventive Maintenance: N/A

24a. Environmental Attributes: N/A

24b. Section 508 compliance: N/A

25\. Data Universal Number System (DUNS) Number: 788-400-570

26\. Notification Regarding Registration in Central Contractor
Registration (CCR) database.

> Registered June 26, 2007

![](media/image3.png){width="1.03125in" height="1.0416666666666667in"}
**Rockhurst University Continuing Education Center, Inc.**

**6901 W 63^rd^ Street, 4^th^ Floor, Overland Park, KS 66202**

**800-344-4613 Fax 913-384-1169**

**www.natsem.com**

**GSA Instructor Led Training Price List**

**Deliverables**

-   Pre-workshop assessment of your situation

-   Pre-workshop telephone conference with trainer

-   Off-the-shelf proven curriculum for your organization

-   Professional presentation by nationally acclaimed trainer selected
    by training consultant

-   Soft-bound workbook for each participant

-   Post-workshop summary of participant evaluations

-   Personalized Certificate of Completion for each participant

**\*Pricing GSA Discount**

**Standard One-Day Training Program (50 participants)(see attach 1)
\$2,466 19%**

**Standard Two-Day Training Program (50 participants)(see attach 2)
\$4,933 22%**

**Conferences -- per track (50 participants)(see attach 3) \$2,466 19%**

**Keynote Addresses \$3,438 23%**

**Mastery of Customer Service Certificate Program (50 participants)
\$5,847 22%**

**\*All prices are net**

**Terms of Warranty:** 100% satisfaction or money back

**Quantity Discounts:** 5% discount for orders that total between
\$12,500 and \$25,000. 10% discount for orders that total \$25,001 and
up.

**Additional Concession:** National Seminars will also allow 15
additional participants in each course (the maximum number for
commercial customers is 35).

**Training Programs**

Basics of Knock-Your-Socks-Off Customer Service

Handling Difficult & Demanding Customers

Delivering Unbeatable Customer Service Over the Phone

Coping Skills for Customer Service Professionals

Customer Service for Health Care Professionals

Survival Skills for the Help Desk

Stress Management & Coping Skills for Customer Service Professionals

Creative Leadership Crash Course

Secrets to Creating and Sustaining an Energized, Engaged, and Effective
Workplace

Secrets to Creating Electrifying Employee Performances

Management Skills for First-Time Supervisors

Conducting Employee Performance Evaluations

Communicating with Tact & Skill for Managers & Supervisors

How to Motivate, Manage & Lead a Team

Assertiveness Skills for Managers and Supervisors

Supervising Off-Site Employees Who Are Out-Of-Site...But Not Out-Of-Mind

Keys to Effectively Supervising People

Basic Supervision

How to Deal With Unacceptable Employee Behavior

Conflict Management & Confrontation Skills Workshop

Smart Interviewing Skills/Interviewing People

Recruiting & Interviewing Skills

Business Grammar for Busy Professionals

How to Write Better & Faster

How To Develop Newsletters

Grammar and Proofreading

Proofreading

How To Be A Better Technical Writer

How To Write User Manuals

Writing Effective Reports

How To Build a Better Team

How To Build Team Player Thinking

How to be a More Effective Team Leader

Conducting Employee Performance Evaluations

Basics of Writing Policies & Procedures

Employee Retention Strategies

How To Deliver Powerful Orientation Programs

Writing Effective Job Descriptions

Producing Effective Orientation and Training Programs

Job Hunter's guide to Resume Writing

Job Hunter's Guide to Interviewing

How To Be a Better Trainer

How To Design Training Programs (So That Anyone Can Present it
Successfully)

Developing Successful Training Programs for the Workplace (Intermediate
Instructional Design)

Best Practices in Training

Trainer's Creativity Day Camp

Coaching and Mentoring

Coaching & Team-Building Skills

Coaching & Counseling Skills for Managers

101 or 1001 Ways to Motivate People

Beyond Basic Supervision: Advanced Supervisory Skills

Change Management

Workplace Politics: How to Survive & Thrive

Managing Emotions at Work

Managing During Times of Change

Management Skills for Health Care Supervisors

Handling People with Diplomacy & Tact

Business Speaking Skills: How To Sound Polished When the Spotlight's On
You

Communicating Professionalism in the Workplace

How To Be A Super Communicator

Speaking to Persuade

Think & Speak On Your Feet

Powerful Presentation Skills for Business Women

Fundamentals of Facilities Management

Reducing Facilities Energy Costs

Strengthening Your People Skills in the Workplace

Powerful Communication Skills for the Workplace

Handling Conflict for Women

How To be A "Tough As Nails" Negotiator

Bargaining With Vendors & Suppliers

Time Management & Organization Skills

Managing Projects & Priorities

How To Get More Organized

Total Time Management

Thinking Outside the Lines

How to De-junk & De-stress Your Life

Personal Time Management in the Public Sector

How to Set and Achieve Goals and Objectives

Safety & Security Measures for Front Desk Personnel

The Essentials of Managing the Front Desk

How To Be a Better Receptionist

Front Desk Survival Skills for Receptionists

Vital Management Skills for Today's Top Executive Assistants &
Administrative Secretaries

Unlocking the Secrets of Photoshop (Mastering the Essentials of Adobe
Photoshop)

Scan it Right

Using Digital Photography

Design and Page Layout

Excelling with PowerPoint

Advanced Access for the Power User

Hands On Microsoft Project Management

PowerPoint Presentations

Non-Financial Manager's Guide to Understanding Financial Statements

Collecting Accounts Receivable

Organizing & Managing Accounts Payable

The Essentials of Accounts Payable

Building Budgeting Skills

The Essentials of Payroll Management

How to Build Exceptional Presentation Skills

Powerful Business Writing Skills

Secrets of Successful Technical Writing

Delivering Exceptional Customer Service in the Public Sector

Positive Phone Skills

Powerful Listening Skills

How to Communicate with Confidence, Clarity & Credibility

Powerful Communication Skills for Women

How to Handle Difficult People

The How-To's of Win-Win Negotiation

Cultivating Winning Attitudes

How to Disarm & Defuse Conflict & Confrontation

How to Work with People

Real-World Solutions for Dealing with Attitudes in the Workplace

Diversity in the Workplace

Sexual Harassment Workshop

Sensitivity Training

Keys to Preventing Workplace Violence

OSHA Compliance & Workplace Safety

Assertiveness Skills for Managers & Supervisors

Teaming to Win in the Public Sector

The Women's Leadership Forum

Leadership and Supervisory Skills for Women

Highly Effective Criticism & Discipline for Managers & Team Leaders

How to Give Employee Performance Reviews

How to Create & Deliver Effective Employee Orientation Programs

Recruiting & Interviewing Skills

Your Changing Role as an Outstanding Assistant

Shortcuts to Creating & Maintaining Organized Files & Records

Life Balance & Stress Reduction Solutions

Fundamentals of Facilities Management

How to Manage Projects, Priorities & Deadlines

How to Get Organized & Get it All Done

Mastering the Basics of Access

Understanding & Using Microsoft Access -- Advanced Techniques

Mastering Microsoft Office

Microsoft Front Page

Tips, Techniques & Shortcuts -- Microsoft Excel

Advanced Excel for the Power User

Microsoft Word -- Go Beyond Basics -- Become a Power User

Using Adobe Photoshop

Using Adobe PageMaker

Using Adobe Illustrator

Powerful PowerPoint Presentation Tips, Techniques, Shortcuts

Essentials of Printing & Prepress

Powerful Presentation Skills

**Two-Day Training Programs**

2-Day Knock Your Socks Off Customer Service

2-Day The Rockhurst Communication Course for Leaders

2-Day Strategic Planning

2-Day How to Better Manage Multiple Locations

2-Day The Ultimate Supervisor's Workshop

2-Day Technical Writing Workshop

2-Day The Leader's Guide to Team Development

2-Day Recruiting, Interviewing, & Hiring Top Performers

2-Day High Impact Training Skills for Professional Trainers

2-Day Essentials of Finance & Accounting for the Non-Financial Manager

2-Day Communicating with Diplomacy & Tact

2-Day Presentation Power

2-Day Executive Presentation Skills

2-Day Complete Course of Facilities Management

2-Day Powerful Communication Strategies - A Course for IT Professionals

2-Day Interpersonal Skills for Managers and Leaders

2-Day Office Administration Training in the Public Sector

2-Day Management Skills for Administrative Professionals

2-Day Design Newsletters, Brochures, Ads, Reports

2-Day Adobe Illustrator

2-Day Interpersonal Skills for Effective Leaders

Project Management Skills in the Public Sector

Professional Skills Training in the Public Sector

Project Management for IT Professionals

Finance & Accounting Basics for Non-Bean Counters

Business Writing & Grammar Skills

High-Impact Training Skills for Professional Trainers

The Essentials of Communicating with Tact & Finesse

Coaching, Mentoring and Team-Building

How to Be a Highly Successful Team Leader

Fundamentals of Supervision in the Public Sector

Management & Leadership for New Supervisors & Managers

The Essentials of Facilities Management

The Mastery of Customer Service Certificate Program

**Conferences**

Conference for Professional Women

Digital Design Conference

Women's Conference

Women's Professional Development Conference

Leadership Development for Women

Administrative Professionals

Customer Service

Conference for Managers and Supervisors

Creativity Day Camp

**Miscellaneous**

Keynote Addresses