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**Functional Area 3**

**Skill Level 301**: **Applications Systems Analysis and Programming
Supervisor** (Mercer 1998 Job 011)

Description: Description: Supervises activities of all applications
systems analysis and programming personnel for a major project, several
smaller projects, or a small department. Responsible for quality
assurance. Makes decisions on personnel actions (hiring, terminations,
promotions, etc.). Controls revenues and/or expenses within an operating
unit and responsible for meeting budget goals and objectives. Provides
input to policy level direction regarding standards, budget constraints,
etc. Typically reports to Applications Systems Analysis and Programming
Manager (010), Applications Systems Analysis and Programming Director
(009) or Systems Analysis and Programming Director (008).

**Skill Level 302: Applications Systems Analyst/Programmer -- Lead**
(Mercer 1998 Job 012)

Description: Formulates/defines system scope and objectives for assigned
projects. Devises or modifies procedures to solve complex problems
considering computer equipment capacity and limitations, operating time
and form of desired results. Prepares detailed specifications from which
programs will be written. Responsible for program design, coding,
testing, debugging and documentation. Has full technical knowledge of
all phases of applications systems analysis and programming. Has good
understanding of the business or function for which applications is
designed. Also has duties instructing, directing, and checking the work
of other systems analysis and programming personnel. Responsible for
quality assurance review. Responsible for directing and monitoring the
work of team members. May be responsible for project completion and user
satisfaction.

**Skill Level 303: Applications Systems Analyst/Programmer -- Senior**
(Mercer 1998 Job 014)

Description: Under general direction, formulates/defines system scope
and objectives. Devises or modifies procedures to solve complex problems
considering computer equipment capacity and limitations, operating time
and form of desired results. Prepares detailed specifications from which
programs will be written. Designs, codes, tests, debugs and documents
these programs. Competent to work at the highest technical level of all
phases of applications systems analysis and programming activities. May
be responsible for completion of a phase of a project. Regularly
provides guidance and training to less experienced analyst/programmers.

**Skill Level 304: Applications Systems Analyst/Programmer --
Intermediate** (Mercer 1998 Job 016)

Description: Under general supervision, formulates and defines system
scope and objectives through research and fact-finding to develop or
modify moderately complex information systems. Prepares detailed
specifications from which programs will be written. Designs, codes,
tests, debugs, documents and maintains those programs. Competent to work
on most phases of applications systems analysis activities, but requires
instruction and guidance in other phases.

**Skill Level 305: Applications Systems Analyst/Programmer - Associate**
(Mercer 1998 Job 017)

Description: Under immediate supervision, assists in research and
fact-finding to develop or modify information systems. Assists in
preparing detailed specifications from which programs will be written.
Designs, codes, tests, debugs, documents and maintains those programs.
Staffed by beginners who have had sufficient educational background
and/or experience to qualify them to start in applications systems
analysis and programming.

**Skill Level 306: Applications Programming Supervisor** (Mercer 1998
Job 031)

Description: Supervises activities of applications programming personnel
for a major project, several smaller projects, or a small department.
Responsible for quality assurance. Makes decisions on personnel actions
(hiring, terminations, promotions, etc.). Controls revenues and/or
expenses within operating unit and responsible for meeting budget goals
and objectives. Provides input to policy level direction regarding
standards, budget constraints, etc.

**Skill Level 307: Applications Programmer -- Lead** (Mercer 1998 Job
032)

Description: Devises or modifies procedures t solve complex problems
considering computer equipment capacity and limitations, operating time
and form of desired results. Responsible for program design, coding,
testing, debugging and documentation. Has full technical knowledge of
all phases of applications programming. Also has duties instructing,
directing and checking the work of other programming personnel.
Responsible for quality assurance review. Acts as project leader for
projects with small budgets or limited duration. Responsible for
directing and monitoring the work of team members. Note: This position
does not perform systems analysis functions.

### 

### **Skill Level 308: Applications Programmer -- Senior** (Mercer 1998 Job 034)

Description: Under general direction, devises or modifies procedures to
solve complex problems considering computer equipment capacity and
limitations, operating time and form of desired results. Designs, codes,
tests, debugs and documents those programs. Competent to work at the
highest technical level of all phases of applications programming
activities. Note: This position does not perform systems analysis
functions.

**Skill Level 309: Applications Programmer -- Intermediate** (Mercer
1998 Job 036)

Description: Under general supervision, modifies moderately complex
applications programs from detailed specification. Codes, tests, debugs
and documents and maintains those programs. Competent to work on most
phases of applications programming activities, but requires instruction
and guidance in phases. Note: This position does not perform systems
analysis functions.

**Skill Level 310: Applications Programmer - Associate** (Mercer 1998
Job 037)

Description: Under immediate supervision, modifies applications programs
from detailed specifications. Codes, tests, debugs, documents and
maintains those programs. This level is staffed by beginners who have
had sufficient educational background and/or experience to qualify them
to start in applications programming. Note: This position does not
perform systems analysis functions.

**Skill Level 311: Software Systems Engineering Supervisor** (Mercer
1998 Job 041)

Description: Supervises activities of all software systems programming
personnel for a major project, several smaller projects, or a small
department. Responsible for quality assurance. Makes decisions on
personnel actions (hiring, terminations, promotions, etc.). Controls
revenues and/or expenses within operating unit and responsible for
meeting budget goals and objectives. Provides input to policy level
direction regarding standards, budget constraints, etc.

**Skill Level 312: Software Systems Engineer -- Lead** (Mercer 1998 Job
042)

Description: Formulates/defines specifications for complex software
programming applications or modifies/maintains complex existing
applications using engineering releases and utilities from the
manufacturer. Responsible for program design, coding, testing, debugging
and documentation. Usually responsible for applications dealing with the
overall operation system, such as sophisticated file maintenance
routines, large telecommunications networks, computer accounting and
advanced mathematical/scientific software packages. Has full technical
knowledge of all phases of software systems programming applications.
Also has duties instructing, directing and checking the work of other
operating systems programming personnel. Responsible for quality
assurance review and the evaluation of new and existing software
products. Acts as project leader for projects with small budgets or
limited duration.

**Skill Level 313: Software Systems Engineer - Senior** (Mercer 1998 Job
044)

Description: Under general direction, formulates/defines specifications
for complex operating software programming applications or
modifies/maintains complex existing applications using engineering
releases and utilities from the manufacturer. Designs, codes, tests,
debugs and documents those programs. Usually responsible for
applications dealing with the overall operating system, such as
sophisticated file maintenance routines, large telecommunications
networks, computer accounting and advanced mathematical/scientific
software packages. Competent to work at the highest technical level on
all phases of software systems programming. May assist other systems
programmers to effectively utilize the system's technical software.

**Skill Level 314: Software Systems Engineer -- Intermediate** (Mercer
1998 Job 046)

Description: Under general supervision, works from specifications to
develop or modify moderately complex software programming applications.
Assists with design, coding, benchmark testing, debugging and
documentation of programs. Applications generally deal with utility
programs, job control language, macro, subroutines and other control
modules. Competent to work on most phases of software systems
programming applications, but requires instruction and guidance in other
phases.

**Skill Level 315: Software Systems Engineer -- Associate** (Mercer 1998
Job 047)

Description: Under immediate supervision, works from specifications to
assist in developing and modifying operating software programming
applications. Assists with design, coding, benchmark testing, debugging
and documentation of programs. Applications generally deal with utility
programs, job control language, macros, subroutines and other control
modules. May customize purchased applications and assist in maintaining
program libraries and technical manuals. Staffed by beginners who have
had sufficient educational background and/or experience to qualify them
to start in operating systems programming.

**Skill Level 316: Computer Operations Shift Manager** (Mercer 1998 Job
052)

Description: Responsible for the operation of one or more shifts.
Supervises personnel in computer operations, data entry, data control,
and operations support functions. Assigns personnel, directs their work
and evaluates operational performance. Has daily responsibilities for
problem/change management as related to computer operations procedures
and control mechanisms. Responsible for quality assurance and security.
Typically reports to Information Systems Operations Manager.

**Skill Level 317: Production Control Supervisor** (Mercer 1998 Job 054)

Responsible for all production control/support activities, including
scheduling, JCL set up, data entry, data control, tape library and
possibly operations documentation. Monitors and improves production
procedures. Assigns personnel to the various operations and directs
their activities; reviews and evaluates their work and prepares
performance reports. Prepares activity and progress reports regarding
the production control section activities. Typically reports to the IS
Operations Manager.

**Skill Level 318: Computer Operations Manager** (Mercer 1998 Job 61)

Responsible for all activities relating to the operation of centralized
data processing equipment and peripheral information system equipment.
Establishes detailed schedules for the utilization of all equipment in
the computer operations section to obtain maximum utilization. Assigns
personnel to various operations and directs their activities; reviews
and evaluates their work and prepares performance reports. Confers with
and advises subordinates on administrative policies and procedures,
technical problems, priorities and methods. Consults with personnel in
other information systems sections to coordinate activities. Prepares
activity and progress reports regarding the computer operations section.
Normally reports to Director of Information Systems Operations.

**Skill Level 319: Computer Operations Supervisor** (Mercer 1998 Job 62)

Supervises the activities of all regularly assigned computer operations
personnel. Typically makes decisions on personnel actions (hiring,
terminations, promotions, etc.) Receives policy level direction
regarding standards, budgetary constraints, etc.

**Skill Level 320: Computer Operator -- Lead** (Mercer 1998 Job 63)

Works under general direction, has full technical knowledge of computer
operations, but also has duties of instructing, directing and checking
the work of other computer operators. Assists in operations scheduling.
May assume responsibilities of supervisor in their absence.

**Skill Level 321: Computer Operator -- Senior** (Mercer 1998 Job 64)

Under general direction, monitors and controls one or more mini or
mainframe computers by operating the central console or on-line
terminals. Studies program operating instruction sheets to determine
equipment setup and run operations. Continuously observes the operation
of the console panel, storage devices, printers, and the action of the
console printer to monitor the system and determine the point of
equipment or program failure. Manipulates controls in accordance with
standard procedures to rearrange sequence of job steps to continue
operations when individual units of the system malfunction. Confers with
software systems engineering or applications programming personnel in
the event errors require a change of instructions or sequence of
operations. Maintains operating records such as machine performance and
production reports. Competent to work at the highest level of all
computer operations phases.

**Skill Level 322: Computer Operator -- Intermediate** (Mercer 1998 Job
66)

Under general supervision, monitors and controls a computer by operating
the central console or on-line terminals. May operate auxiliary
equipment directly associated with the computer. May maintain records
regarding output units and supply inventories. May assist in
manipulating controls to rearrange sequence of job steps to continue
operations when individual units of the system malfunction. Competent to
work on most phases of computer operations, but still may require some
instruction and guidance for other phases.

**Skill Level 323: Computer Operator - Associate** (Mercer 1998 Job 67)

Under immediate supervision, assists in performing routine tasks
associated with operating a computer in accordance with detailed
instructions. This level is staffed by beginners who have had sufficient
educational background and/or experience to qualify them to start in
computer operations.

**Skill Level 324: Data Entry Supervisor** (Mercer 1998 Job 71)

Supervises all data entry activities. Assigns work to personnel and
directs their activities; reviews and evaluates their work and prepares
performance reports. Normally reports to the Computer Operations Manager
or Production Control Supervisor. Note: If incumbent also supervises
data control activities, Production Control Supervisor.

**Skill Level 325: Data Entry Operator -- Lead** (Mercer 1998 Job 72)

Under general direction, has full technical knowledge of data entry
devices, but has duties of instructing, directing and checking the work
of other data entry operators. Assists in scheduling data entry
functions.

**Skill Level 326: Data Entry Operator -- Senior** (Mercer 1998 Job 73)

Under general direction, operates data entry devices in recording a
variety of data; verifies data entered; performs related clerical
duties.

**Skill Level 327: Data Entry Operator** (Mercer 1998 Job 74)

Under direct supervision, operates data entry devices in recording a
variety of data; verifies data entered; performs related clerical
duties.

**Skill Level 328: Systems Administrator** (Mercer 1998 Job 90)

Responsible for installing, configuring, and maintaining Unix
workstations and servers, including Web servers in support of business
processing requirements. Performs software installations and upgrades to
Unix operating systems and layered software packages. Schedules
installations and upgrades and maintain them in accordance with
established IS policies, procedures and SLAs. Monitors and tunes the
system to achieve optimum level of performance. Ensures Unix
workstation/server data integrity by evaluating, implementing and
managing appropriate software and hardware solutions. Ensures data/media
recoverability by implementing a schedule of system backups and database
archive operations. Supports media management through internal methods
and procedures or through offsite storage and retrieval services.
Develops and promotes standard operating procedures. Conducts routine
hardware and software audits of Unix workstations and servers for
compliance with established standards, policies, configuration
guidelines and procedures. Develops and maintain a comprehensive Unix
hardware and software configuration database/library of all supporting
documentation.

**Skill Level 329: Database Manager/Administrator** (Mercer 1998 Job
101)

Responsible for all activities related to the administration of
computerized databases. Assigns personnel to various projects and
directs their activities; reviews and evaluates their work and prepares
performance reports. Confers with and advises subordinates on
administrative policies and procedures, technical problems, priorities
and methods. Consults with and advises users of the various databases.
Projects long-range requirements for database administration and design
in conjunction with other managers in the information systems function.
Prepares activity and progress reports regarding the database management
section. Normally reports to the Corporate Information Systems
Executive, Divisional Information Systems Executive or Director of
Information Systems Operations.

**Skill Level 330: Database Analyst/Programmer -- Senior** (Mercer 1998
Job 102)

Under general direction, designs, implements and maintains complex
databases with respect to JCL, access methods, access time, device
allocation, validation checks, organization, protection and security,
documentation, and statistical methods. Includes maintenance of database
dictionaries, overall monitoring of standards and procedures, and
integration of systems through database design. Competent to work at the
highest level of all phases of database management.

**Skill Level 331: Database Analyst/Programmer -- Intermediate** (Mercer
1998 Job 104)

Under general supervision, designs, implements, and maintains moderately
complex databases. Includes maintenance of database dictionaries and
integration of systems through database design. Competent to work on
most phases of database administration, but may require some instruction
and guidance in other phases.

**Skill Level 332: Database Analyst/Programmer -- Associate** (Mercer
1998 Job 105)

Under immediate supervision, assists in the implementation and
maintenance of databases. This level is staffed by beginners who have
had sufficient educational background and/or experience to qualify them
to start in database management.

**Skill Level 333: Data Administrator** (Mercer 1998 Job 107)

Responsible for quality control and auditing of databases to ensure
accurate and appropriate use of data. Works with management to develop
database strategies to support company's needs. Consults with and
advises users of the various databases. Works directly with users of
data to resolve data conflicts and inappropriate data usage. Identifies
opportunities for effectively satisfying corporate information needs
through automation. Directs the maintenance and use of the corporate
data dictionary. Normally reports to Database Manager/Administrator.

**Skill Level 334: Documentation Specialist -- Senior** (Mercer 1998 Job
122)

Under general direction, is responsible for preparing and/or maintaining
systems, programming and operations documentation, procedures and
methods, including user manuals, reference manuals, etc. Maintains a
current internal documentation library. Provides or coordinates special
documentation services as required. Competent to work at the highest
level of all phases of documentation. May act as project leader for
large jobs.

**Skill Level 335: Information Systems Training Specialist** (Mercer
1998 Job 143)

Under general supervision, organized and conducts moderately complex
training and educational programs for information systems or user
personnel. Maintains records of training activities, employee progress
and program effectiveness. Competent to work on most phases of
information systems training.

**Skill Level 336: Information Center Manager** (Mercer 1998 Job 160)

Responsible for all information center related activities. Surveys
market for new user-friendly software products, selects products and
coordinates installation and implementation. Prepares procedures for
documentation and training on these products for users. Surveys market
for personal computers, mini-computers and decision support systems to
review applicability to the organization. Makes decisions on personnel
actions (hiring, terminations, promotions, etc.). May report to Director
of Information Systems Operations.

**Skill Level 337: Help Desk Manager** (Mercer 1998 Job 190)

Has overall responsibility for help desk staff and the activities
associated with the identification, prioritization, and resolution of
reported problems. Ensures that all phases of help desk support are
properly coordinated, monitored, logged, tracked and resolved
appropriately. May maintain responsibility for development, maintenance
and integrity of help desk software. Assigns personnel to various
operations and directs their activities; reviews and evaluates their
work and prepares performance reports.

**Skill Level 338: Help Desk Coordinator -- Senior** (Mercer 1998 Job
193)

Under general direction of the Help Desk Manager, is responsible for
ensuring the timely process through which problems are controlled.
Includes problem recognition, research, isolation, resolution and
follow-up steps. Requires experience and understanding of MIS
environment. Is able to resolve less complex problems immediately, while
more complex problems are assigned to second level support or
supervisor. Typically involves use of problem management database and
help desk system. May provide guidance/training for less experienced
personnel.

**Skill Level 339: Help Desk Coordinator** (Mercer 1998 Job 195)

Under immediate direction of the Help Desk Manager or senior help desk
personnel, responds to and diagnoses problems through discussions with
users. Includes problem recognition, research, isolation and resolution
steps. Typically is able to resolve less complex problems immediately,
while more complex problems are assigned to second level support, senior
operator or supervisor. May involve use of problem management database
and help desk systems.

**Skill Level 340: PC Support Manager** (Mercer 1998 Job 200)

Responsible for overall personal computer activity. Establishes and
implements PC policies, procedures and standards, and ensures their
conformance with information systems goals and procedures. Studies and
projects PC resource requirements including personnel, software,
equipment and facilities and makes recommendations to management.
Maintains currency in new developments and technology. Provides for the
training of department staff and end users. Directs setup and
maintenance of library and materials for end user reference and reviews
department staff. Ensures that security procedures are implemented and
enforced. Provides leadership in the effective use of internal data
processing, automated office systems and data communications. May also
manage LAN services. Typically reports to the Corporate Information
Systems Executive or Director of IS Operations.

**Skill Level 341: PC Systems Specialist** (Mercer 1998 Job 201)

Under general supervision, performs analytical, technical and
administrative work in the planning, design and installation of new and
existing personal computer systems. Works on moderately complex
applications. Confers with end users to determine types of hardware and
software required. Writes programs to fulfill requirements or selects
appropriate off-the-shelf software and modifies to suit. May maintain or
utilize telecommunications protocols. Installs new hardware and
maintains existing hardware. Trains end users in use of equipment and
software. Typically reports to PC Support Manager or LAN Manager.

**Skill Level 342: LAN Administrator** (Mercer 1998 Job 203)

Responsible for the acquisition, installation, maintenance and usage of
the company's local area network. Studies vendor products to determine
those which best meet company needs; assists in presentation of
information to management resulting in purchase and installation of
hardware, software, and telecommunication equipment. Manages LAN
performance and maintains LAN security. Ensures that security procedures
are implemented and enforced. Installs all network software. Evaluates,
develops and maintains telecommunications systems. Troubleshoots LAN
problems. Establishes and implements LAN policies, procedures and
standards and ensures their conformance with information systems and
company's objectives. Trains users on LAN operation. Typically reports
to PC Support Manager or an information systems executive.

**Skill Level 343: PC Systems Support Assistant** (Mercer 1998 Job 204)

Under direct supervision, performs general tasks to aid in the ongoing
support of micro environments. May perform LAN/hard disk backups;
assists with end user questions and problems. May work on simple
applications. Installs software and peripherals, may also troubleshoot
basic hardware problems. Conducts research on new technology as
requested. Typically reports to PC Support Manager or LAN Administrator.

**Skill Level 344: PC Maintenance Technician** (Mercer 1998 Job 205)

Performs general maintenance tasks, troubleshoots and repairs computer
systems and peripheral equipment located throughout the organization.
Maintains an adequate spare parts inventory of systems, subsystems, and
component parts used in repair work. Prepares progress reports for all
work performed. Receives work direction from supervisor on work
priorities and daily assignments. Typically reports to PC Support
Manager.

**Skill Level 345: Graphics Specialist** (Mercer 1998 Job 213)

Responsible for graphics design and use, operation and setup of computer
graphic systems for business communications. Executes graphic projects
and assists in coordination of all graphic production scheduling;
coordinates production support with outside vendors, as needed. Ensures
that graphic projects are completed on time, within budget and to user's
satisfaction. Interfaces with users to determine scope of project and
best graphic medium. Trains other personnel in proper use of computer
graphic equipment. Troubleshoots computer equipment problems and
performs minor preventive maintenance. Typically reports to department
manager or information systems management.

**Skill Level 346: Web Project Manager** (Mercer 1998 Job 340)

Serves as project manager of a development team responsible for
planning, developing, and deploying web sites including preparation of
text, graphics, audio, and video for web pages. Works directly with
partners and clients to determine project scope and specifications.
Coordinates the work of design and development teams to implement online
designs. Reviews progress. Manages resources, and ensures overall
quality of completed web site. Typically requires a college degree in
computer science or related field, experience in management, and
understanding of web technologies.

**Skill Level 347: Web Designer** (Mercer 1998 Job 345)

Designs and builds web pages using a variety of graphics software
applications, techniques, and tools. Designs and develops user interface
features, site animation, and special-effects elements. Contributes to
the design group's efforts to enhance the look and feel of the
organization's online offerings. Designs the website to support the
organization's strategies and goals relative to external communications.
Typically requires a college degree in fine arts or graphic design.
Requires understanding of web-based technologies and thorough knowledge
of HTML, PhotoShop, Illustrator, and/or other design-related
applications.

**Skill Level 348: Web Software Developer** (Mercer 1998 Job 350)

Designs, develops, troubleshoots, debugs, and implements software code
(such as HTML, CGI, and Javascript) for a component of the website.
Works with graphic designers and other members of a project team to
develop the site concept, interface design, and architecture of the
website. Responsible for interface implementation. Requires strong
navigation and site-design instincts. Typically requires college degree
in computer science or related field, and developmental experience in
web-based languages.

**Skill Level 349: Web Technical Administrator** (Mercer 1998 Job 355)

In role of onsite administrator, responsible for achieving overall
technical integrity of organization's website. Maintains and upgrades
hardware and software including website technical architecture related
to hardware and telecommunication connectivity. Administers e-mail,
chat, and FTP services. Communicates router configuration changes and
troubleshoots system errors and bugs. Maintains servers, creates
monitoring reports and logs, and ensures functionality of links.
Monitors site for acceptable performance and user accessibility.
Establishes backups and monitors site security. Typically requires
college degree in computer science or related field and experience in
systems technologies.

**Skill Level 350: Web Content Administrator** (Mercer 1998 Job 360)

Responsible for developing and providing content that will motivate and
entertain users so that they regularly access the website and utilize it
as a major source for information and decision making. Responsible for
managing/performing website editorial activities including gathering and
researching information that enhances the value of the site. Locates,
negotiates, and pursues content. Seeks out customers to gather feedback
for website improvement and enhancements. Typically requires a college
degree in English, Journalism, Graphic Design, Communications, or
related field. Requires experience in production management, web page
design, HTML, and web graphics types and standards.

**Skill Level 351: Web Security Administrator** (Mercer 1998 Job 365)

Under limited supervision, performs all procedures necessary to ensure
the safety of the organization's website and transactions across the
internet. Applies Internet Firewall technologies to maintain security.
Ensure that the user community understands and adheres to necessary
procedures to maintain security.

**Skill Level 352: LAN Support Technician -- Senio**r (Mercer 1998 Job
640)

Monitors and responds to complex technical control facility hardware and
software problems utilizing a variety of hardware and software testing
tools and techniques. Provides primary interface with vendor support
service groups or provides internal analysis and support to ensure
proper escalation during outages or periods of degraded system
performance. May provide LAN server support. Requires extensive
knowledge of PC/LAN communications hardware/software in a multi-protocol
environment, and network management software. May function as lead job
providing guidance and training for less experienced technicians.

Requires a minimum of 4 years experience in data communications
troubleshooting.

**Skill Level 353: LAN Support Technician -- Intermediate** (Mercer 1998
Job 642)

Monitors and responds to technical control facility hardware and
software problems utilizing hardware and software testing tools and
techniques. May interface with vendor support service groups to ensure
proper escalation during outages or period of degraded system
performance. May assist with installation of terminals and associated
hardware. May provide LAN server support. Requires strong knowledge of
PC/LAN communications hardware/software, in a multi-protocol
environment, and network management software. Usually requires a 2 -- 4
years experience in data communications troubleshooting.

**Skill Level 354: LAN Support Technician -- Associate** (Mercer 1998
Job 644)

Assists in monitoring and responding to technical control facility
hardware and software problems utilizing hardware and software testing
tools and techniques. May provide LAN server support. May assist with
installation of terminals and associated hardware. Requires knowledge of
data scopes, patch panels, modems, concentrators, and associated
terminals and network management software. Usually requires a minimum of
1 year experience in data communications troubleshooting or network
control activities.

**Skill Level 355: Project Manager** (Mercer 2000 Job 9020)

Responsible for all aspects of the development and implementation of
assigned projects and provides a single point of contact for those
projects. Takes projects from original concept through final
implementation. Interfaces with all area affected by the project
including end users, computer services, and client services. Defines
project scope and objectives. Develops detailed work plans, schedules,
project estimates, resource plans, and status reports. Conducts project
meetings and is responsible for project tracking and analysis. Ensures
adherence to quality standards and reviews project deliverables. Manages
the integration of vendor tasks, and tracks and reviews vendor
deliverables. Provides technical and analytical guidance to project
team. Recommends and takes action to direct the analysis and solutions
of problems.

**Skill Level 356: Principal Industry/Functional Area Expert** (No
Mercer correlation)

Recognized for strong expertise in industry issues and trends. Utilizes
functional area expertise gained through direct industry experience to
assess the operational and functional baseline of an organization and
its organizational components. Works with senior managers and executives
to provide industry vision and strategic direction with regard to their
enterprise. Guides the determination of information technology
inadequacies and/or deficiencies that affect the functional area's
ability to support/meet organizational goals. Generates functional area
strategies for enhanced IT operations in a cross-functional area mode
throughout the organization. Participates in account strategy sessions,
strategic assessments and design reviews to validate enterprise approach
and associated work products.

Provides guidance and direction to other professionals, acts in a
consulting and/or advisory capacity; coordinates resolution of highly
complex problems and tasks, possesses ability to meet and operate under
deadlines.

#####