##### Element Performance Inspection (EPI) Data Collection Tool

**5.1.8 Extended Operations (ETOPS) (OP)**

# 

# ELEMENT SUMMARY INFORMATION

**Purpose of this Element** (certificate holder's responsibility):

+-----------------------------------------------------------------------+
| -   To ensure that the certificate holder provides safe and reliable  |
|     operations in accordance with their approved ETOPS authorization. |
+-----------------------------------------------------------------------+

**Objective** (FAA oversight):

+-----------------------------------------------------------------------+
| -   To determine the effectiveness of the certificate holder\'s       |
|     procedures in meeting the desired output of the process.          |
|                                                                       |
| -   To determine if the certificate holder follows its procedures,    |
|     controls, process measurements, and interfaces for the Extended   |
|     Operations (ETOPS) process.                                       |
|                                                                       |
| -   To determine if there were any changes in the personnel           |
|     identified by the certificate holder as having responsibility     |
|     and/or authority for the Extended Operations (ETOPS) process.     |
+-----------------------------------------------------------------------+

**Specific Instructions**:

+-----------------------------------------------------------------------+
| -   To accomplish this EPI, the inspector should become familiar with |
|     the certificate holder\'s operations specifications and Extended  |
|     Operations (ETOPS) procedures.                                    |
+-----------------------------------------------------------------------+

**Related EPIs**:

+-----------------------------------------------------------------------+
| -   1.1.2 Appropriate Operational Equipment (AW)                      |
|                                                                       |
| -   3.1.3 Airmen Duties / Flight Deck Procedures (OP)                 |
|                                                                       |
| -   3.1.4 Operational Control (OP)                                    |
|                                                                       |
| -   3.1.9 Aircraft Performance Operating Limitations (OP)             |
|                                                                       |
| -   3.2.1 Dispatch / Flight Release (OP)                              |
|                                                                       |
| -   3.2.3 MEL / CDL Procedures (OP)                                   |
|                                                                       |
| -   4.2.3 Training of Flight Crewmembers (OP)                         |
|                                                                       |
| -   4.2.5 Training of Dispatchers (OP)                                |
|                                                                       |
| -   4.2.9 Outsource Crewmember Training (OP)                          |
|                                                                       |
| -   4.2.11 Training of Flight Followers (OP)                          |
|                                                                       |
| -   4.3.2 Appropriate Airmen / Crewmember Checks and Qualifications   |
|     (OP)                                                              |
|                                                                       |
| -   5.1.6 Use of Approved Areas, Routes and Airports (OP)             |
|                                                                       |
| -   5.1.7 Special Navigation Areas of Operation (OP)                  |
|                                                                       |
| -   5.1.9 RVSM Authorization (AW)                                     |
|                                                                       |
| -   6.1.1 Scheduling / Reporting System (OP)                          |
|                                                                       |
| -   7.2.1 Safety Program (Ground and Flight) (OP)                     |
+-----------------------------------------------------------------------+

# 

# SUPPLEMENTAL INFORMATION

**Specific Regulatory Requirements (SRRs)**:

+-----------------------------------------------------------------------+
| -   SRRs:                                                             |
+=======================================================================+
| > 119.33(a)(1)                                                        |
| >                                                                     |
| > 119.33(a)(2)                                                        |
| >                                                                     |
| > 119.33(a)(3)                                                        |
| >                                                                     |
| > 119.43(b)                                                           |
| >                                                                     |
| > 119.43(b)(1)                                                        |
| >                                                                     |
| > 119.43(b)(2)                                                        |
| >                                                                     |
| > 119.43(c)                                                           |
| >                                                                     |
| > 119.49                                                              |
| >                                                                     |
| > 119.49(a)                                                           |
| >                                                                     |
| > 119.49(b)                                                           |
| >                                                                     |
| > 119.5(f)(1)                                                         |
| >                                                                     |
| > 119.5(f)(2)                                                         |
| >                                                                     |
| > 121.106(a)                                                          |
| >                                                                     |
| > 121.106(a)(1)                                                       |
| >                                                                     |
| > 121.106(a)(2)                                                       |
| >                                                                     |
| > 121.106(b)                                                          |
| >                                                                     |
| > 121.122(a)                                                          |
| >                                                                     |
| > 121.122(b)                                                          |
| >                                                                     |
| > 121.122(c)                                                          |
| >                                                                     |
| > 121.135(a)(1)                                                       |
| >                                                                     |
| > 121.135(b)                                                          |
| >                                                                     |
| > 121.135(b)(1)                                                       |
| >                                                                     |
| > 121.135(b)(10)                                                      |
| >                                                                     |
| > 121.135(b)(19)                                                      |
| >                                                                     |
| > 121.135(b)(2)                                                       |
| >                                                                     |
| > 121.135(b)(21)                                                      |
| >                                                                     |
| > 121.135(b)(24)(i)                                                   |
| >                                                                     |
| > 121.135(b)(24)(ii)                                                  |
| >                                                                     |
| > 121.135(b)(3)                                                       |
| >                                                                     |
| > 121.135(b)(5)                                                       |
| >                                                                     |
| > 121.135(b)(6)                                                       |
| >                                                                     |
| > 121.135(b)(7)                                                       |
| >                                                                     |
| > 121.161(a)                                                          |
| >                                                                     |
| > 121.161(a)(1)                                                       |
| >                                                                     |
| > 121.161(a)(2)                                                       |
| >                                                                     |
| > 121.161(a)(3)                                                       |
| >                                                                     |
| > 121.161(d)                                                          |
| >                                                                     |
| > 121.383(a)(1)                                                       |
| >                                                                     |
| > 121.383(a)(2)                                                       |
| >                                                                     |
| > 121.383(a)(3)                                                       |
| >                                                                     |
| > 121.415(a)                                                          |
| >                                                                     |
| > 121.415(a)(4)                                                       |
| >                                                                     |
| > 121.565(a)                                                          |
| >                                                                     |
| > 121.565(b)(2)                                                       |
| >                                                                     |
| > 121.565(c)                                                          |
| >                                                                     |
| > 121.624(a)                                                          |
| >                                                                     |
| > 121.624(b)                                                          |
| >                                                                     |
| > 121.624(b)(1)                                                       |
| >                                                                     |
| > 121.624(b)(2)                                                       |
| >                                                                     |
| > 121.624(c)                                                          |
| >                                                                     |
| > 121.624(d)                                                          |
| >                                                                     |
| > 121.631(c)                                                          |
| >                                                                     |
| > 121.631(c)(1)                                                       |
| >                                                                     |
| > 121.631(c)(2)                                                       |
| >                                                                     |
| > 121.631(d)                                                          |
| >                                                                     |
| > 121.631(e)                                                          |
| >                                                                     |
| > 121.631(f)                                                          |
| >                                                                     |
| > 121.633(a)                                                          |
| >                                                                     |
| > 121.633(b)                                                          |
| >                                                                     |
| > 121.633(b)(1)                                                       |
| >                                                                     |
| > 121.633(b)(2)                                                       |
| >                                                                     |
| > 121.646(a)                                                          |
| >                                                                     |
| > 121.646(a)(1)                                                       |
| >                                                                     |
| > 121.646(a)(2)                                                       |
| >                                                                     |
| > 121.646(a)(3)                                                       |
| >                                                                     |
| > 121.646(b)                                                          |
| >                                                                     |
| > 121.646(b)(1)(i)                                                    |
| >                                                                     |
| > 121.646(b)(1)(i)(A)                                                 |
| >                                                                     |
| > 121.646(b)(1)(i)(B)                                                 |
| >                                                                     |
| > 121.646(b)(1)(i)(C)                                                 |
| >                                                                     |
| > 121.646(b)(1)(ii)                                                   |
| >                                                                     |
| > 121.646(b)(1)(iii)                                                  |
| >                                                                     |
| > 121.646(b)(1)(iii)(A)                                               |
| >                                                                     |
| > 121.646(b)(1)(iii)(B)                                               |
| >                                                                     |
| > 121.646(b)(1)(iv)                                                   |
| >                                                                     |
| > 121.646(b)(2)                                                       |
| >                                                                     |
| > 121.646(b)(3)                                                       |
| >                                                                     |
| > 121.687(a)                                                          |
| >                                                                     |
| > 121.687(a)(6)                                                       |
| >                                                                     |
| > 121.689(a)                                                          |
| >                                                                     |
| > 121.689(a)(8)                                                       |
| >                                                                     |
| > 121.97(b)(1)(ii)                                                    |
| >                                                                     |
| > 121.99(c)                                                           |
| >                                                                     |
| > 121.99(d)                                                           |
| >                                                                     |
| > 121.99(e)                                                           |
| >                                                                     |
| > 121 App.P                                                           |
| >                                                                     |
| > B.042                                                               |
| >                                                                     |
| > B.055                                                               |
| >                                                                     |
| > C.055                                                               |
| >                                                                     |
| > D.086                                                               |
+-----------------------------------------------------------------------+

**Related CFRs & FAA Policy/Guidance**:

+-----------------------------------------------------------------------+
| -   Related CFRs:                                                     |
+=======================================================================+
| > Intentionally left blank                                            |
+-----------------------------------------------------------------------+

+-----------------------------------------------------------------------+
| -   FAA Policy/Guidance:                                              |
+=======================================================================+
| > FAA Order 8900.1, Volume 3, Chapter 18, Section 4                   |
| >                                                                     |
| > FAA Order 8900.1, Volume 4, Chapter 6, Section 3                    |
| >                                                                     |
| > AC 120-42A                                                          |
+-----------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
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+---+-------------------------------------------------------------------+
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| . |                                                                   |
+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
| 1 | Review the information listed in the Supplemental Information     |
| \ | section of this DCT.                                              |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Review the policies, procedures, instructions, and information    |
| \ | for the Extended Operations (ETOPS) process.                      |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Review the last accomplished associated safety attribute          |
| \ | inspection (SAI) for this element with emphasis on the controls,  |
| . | process measurements, and interface attribute section responses.  |
+---+-------------------------------------------------------------------+
| 4 | Observe the Extended Operations (ETOPS) process to gain an        |
| \ | understanding of the procedures, instructions, and information.   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Discuss the Extended Operations (ETOPS) process with the          |
| \ | personnel (other than management) who perform the duties and      |
| . | responsibilities required by the process .                        |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Determine whether the following performance measures |           |
| \ | were met:                                            |           |
| . |                                                      |           |
+---+------------------------------------------------------+-----------+
| 1 | Were en route alternate criteria met for ETOPS?      | Yes       |
| . | **     **                                            |           |
| 1 |                                                      | No,       |
| . |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Were crewmembers qualified in the certificate        | Yes       |
| . | holder\'s ETOPS operations? **     **                |           |
| 2 |                                                      | No,       |
| . |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Did all airports used in ETOPS have safe conditions  | Yes       |
| . | and adequate ground equipment? **     **             |           |
| 3 |                                                      | No,       |
| . |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Were only airplanes listed in operations             | Yes       |
| . | specifications D086 used in ETOPS operations?        |           |
| 4 | **     **                                            | No,       |
| . |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 2 | Were the certificate holder\'s policies, procedures, | Yes       |
| \ | instructions, and information for the Extended       |           |
| . | Operations (ETOPS) process followed? **     **       | No,       |
|   |                                                      | Explain   |
|   | *Related Performance JTIs:*                          |           |
|   |                                                      |           |
|   | 1\. Check at air carrier specified location that the |           |
|   | Certificate Holder has conducted flag ETOPS as       |           |
|   | provided by its operations specifications.           |           |
|   |                                                      |           |
|   | *Sources:* 119.49(a)                                 |           |
|   |                                                      |           |
|   | 2\. Check at air carrier specified location that the |           |
|   | Certificate Holder has conducted supplemental ETOPS  |           |
|   | as provided by its operations specifications.        |           |
|   |                                                      |           |
|   | *Sources:* 119.49(b)                                 |           |
+---+------------------------------------------------------+-----------+
| 3 | Were the Extended Operations (ETOPS) process         | Yes       |
| \ | controls followed? **     **                         |           |
| . |                                                      | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 4 | Did the records for the Extended Operations (ETOPS)  | Yes       |
| \ | process comply with the instructions provided by the |           |
| . | certificate holder? **     **                        | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 5 | Were the process measurements for the Extended       | Yes       |
| \ | Operations (ETOPS) process effective in identifying  |           |
| . | problems or potential problems and providing         | No,       |
|   | corrective action for them? **     **                | Explain   |
+---+------------------------------------------------------+-----------+
| 6 | Did personnel properly handle the associated         | Yes       |
| \ | interfaces by complying with other written policies, |           |
| . | procedures, instructions and information that are    | No,       |
|   | related to this element? **     **                   | Explain   |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
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|   |                                                                   |
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| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 1 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
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| f |                                                                   |
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| m |                                                                   |
| a |                                                                   |
| n |                                                                   |
| c |                                                                   |
| e |                                                                   |
|   |                                                                   |
| O |                                                                   |
| b |                                                                   |
| s |                                                                   |
| e |                                                                   |
| r |                                                                   |
| v |                                                                   |
| a |                                                                   |
| b |                                                                   |
| l |                                                                   |
| e |                                                                   |
| s |                                                                   |
|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
| o |                                                                   |
| p |                                                                   |
| - |                                                                   |
| D |                                                                   |
| o |                                                                   |
| w |                                                                   |
| n |                                                                   |
| M |                                                                   |
| e |                                                                   |
| n |                                                                   |
| u |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Personnel.                                                        |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Tools and Equipment.                                              |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Technical Data.                                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Procedures, policies or instructions or information.              |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Materials.                                                        |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 6 | Facilities.                                                       |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 7 | Controls.                                                         |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 8 | Process Measures.                                                 |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 9 | Interfaces.                                                       |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Desired Outcome.                                                  |
| 0 |                                                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Other.                                                            |
| 1 |                                                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
| * |                                                                   |
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+---+-------------------------------------------------------------------+
| * |                                                                   |
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| ) |                                                                   |
+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
|   | NOTE: If no personnel or major program changes (as defined by the |
|   | principal inspector (PI)) affecting the responsibility or         |
|   | authority attributes for this element have occurred since the     |
|   | last SAI and/or EPI was accomplished, then do not perform tasks   |
|   | 3-6, below. Answer questions 1 and 2, below, and provide the      |
|   | name/title.                                                       |
+---+-------------------------------------------------------------------+
| 1 | Identify the person who has overall responsibility for the        |
| \ | Extended Operations (ETOPS) process.                              |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Identify the person who has overall authority for the Extended    |
| \ | Operations (ETOPS) process.                                       |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Review the duties and responsibilities for those who manage the   |
| \ | Extended Operations (ETOPS) process.                              |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Review the appropriate organizational chart.                      |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Discuss the Extended Operations (ETOPS) process with the          |
| \ | management personnel identified in tasks 1 and 2.                 |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 6 | Evaluate the qualifications and work experience of the management |
| \ | personnel identified in tasks 1 and 2.                            |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a clearly identified person who is          | Yes       |
| \ | responsible for the quality of the Extended          |           |
| . | Operations (ETOPS) process? **     **                | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | Na        |
|   |                                                      | me/Title: |
|   |                                                      |           |
|   |                                                      |           |
+---+------------------------------------------------------+-----------+
| 2 | Is there a clearly identified person who has         | Yes       |
| \ | authority to establish and modify the certificate    |           |
| . | holder\'s policies, procedures, instructions, and    | No,       |
|   | information for the Extended Operations (ETOPS)      | Explain   |
|   | process? **     **                                   |           |
|   |                                                      | Na        |
|   |                                                      | me/Title: |
|   |                                                      |           |
|   |                                                      |           |
+---+------------------------------------------------------+-----------+
| 3 | Does the responsible person know that he/she has     | Yes       |
| \ | responsibility for the Extended Operations (ETOPS)   |           |
| . | process? **     **                                   | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 4 | Does the person with authority know that he/she has  | Yes       |
| \ | authority for the Extended Operations (ETOPS)        |           |
| . | process? **     **                                   | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 5 | Does the person with responsibility for the Extended | Yes       |
| \ | Operations (ETOPS) process meet the qualification    |           |
| . | standards? **     **                                 | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 6 | Does the person with authority to establish and      | Yes       |
| \ | modify the Extended Operations (ETOPS) process meet  |           |
| . | the qualification standards? **     **               | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 7 | Does the person with responsibility understand the   | Yes       |
| \ | controls, process measurements, and interfaces       |           |
| . | associated with the Extended Operations (ETOPS)      | No,       |
|   | process? **     **                                   | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 8 | Does the person with authority understand the        | Yes       |
| \ | controls, process measurements, and interfaces       |           |
| . | associated with the Extended Operations (ETOPS)      | No,       |
|   | process? **     **                                   | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 9 | Does the responsible person know who has authority   | Yes       |
| \ | to establish and modify the Extended Operations      |           |
| . | (ETOPS) process? **     **                           | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 1 | Does the individual with authority know who has the  | Yes       |
| 0 | responsibility for the Extended Operations (ETOPS)   |           |
| \ | process? **     **                                   | No,       |
| . |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| E |                                                                   |
| P |                                                                   |
| I |                                                                   |
|   |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 2 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
| M |                                                                   |
| a |                                                                   |
| n |                                                                   |
| a |                                                                   |
| g |                                                                   |
| e |                                                                   |
| m |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
|   |                                                                   |
| R |                                                                   |
| e |                                                                   |
| s |                                                                   |
| p |                                                                   |
| o |                                                                   |
| n |                                                                   |
| s |                                                                   |
| i |                                                                   |
| b |                                                                   |
| i |                                                                   |
| l |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
|   |                                                                   |
| & |                                                                   |
|   |                                                                   |
| A |                                                                   |
| u |                                                                   |
| t |                                                                   |
| h |                                                                   |
| o |                                                                   |
| r |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
|   |                                                                   |
| O |                                                                   |
| b |                                                                   |
| s |                                                                   |
| e |                                                                   |
| r |                                                                   |
| v |                                                                   |
| a |                                                                   |
| b |                                                                   |
| l |                                                                   |
| e |                                                                   |
| s |                                                                   |
|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
| o |                                                                   |
| p |                                                                   |
| - |                                                                   |
| D |                                                                   |
| o |                                                                   |
| w |                                                                   |
| n |                                                                   |
| M |                                                                   |
| e |                                                                   |
| n |                                                                   |
| u |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Assignment of responsibility.                                     |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Assignment of authority.                                          |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Does not understand procedures, policies or instructions and      |
| \ | information.                                                      |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Does not understand controls.                                     |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Does not understand process measurements.                         |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 6 | Does not understand interfaces.                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 7 | Span of control.                                                  |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 8 | Position vacant.                                                  |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 9 | Other.                                                            |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+