[Slide 1]{.underline}

**The Jackson Employment Center**\
Pima County, Arizona

Using the One-stop Model to Serve Homeless Job Seekers

Steven Nelson

[Slide 2]{.underline}

**One-stop Homeless Employment Services Model**

At the center is a circle labeled Jackson Employment Center: Job-ready
Homeless Clients. Inside this circle, with two-way arrows at the left,
right, top, and bottom edges, is a circle marked One-stop Career Center:
Training, Education, Soft Skills, Support. On the outside of the main
circle, Leveraged Service arrows point toward, and Referral arrows point
back from, eight boxes. These boxes are labeled:

> 1: Casa: Homeless Adults; Travelers Aid, Salvation Army
>
> 2: New Chances: Ex-offenders; Primavera, Old Pueblo Community
> Foundation, Arizona Housing and Prevention Services
>
> 3: La Casita: Homeless Youth; Family Counseling Agency, Our Town, Open
> Inn
>
> 4: Homeless Veterans Reintegration Project; Comin' Home, Esperanza en
> Escalante
>
> 5: Homeless Families: Traveler's Aid, New Beginnings for Women and
> Children, Salvation Army
>
> 6: Faith-based and Community-based Organizations
>
> 7: Project Advent: Chronically Homeless Christian Faith Center,
> Salvation Army, Comin' Home
>
> 8: Bridges: Behavioral Health slash Treatment Providers; Cope,
> Compass, Kodak

Of these boxes, only Faith-based and Community-based Organizations is
not given a Transitional Housing symbol.

[Slide 3]{.underline}

**Interlocking Systems**

A circle labeled Local Continuum of Care overlaps four other circles:
Offender Discharge Planning, Behavioral Health Networks, Runaway and
Homeless Youth, and WIA One-stop System. The WIA One-stop System circle
also overlaps Runaway and Homeless Youth as well as two other circles:
Veterans' Services and Interfaith Networks.

[Slide 4]{.underline}

Something for everyone

  ----------------------- ----------------------- -----------------------
  Chronic Homeless        Advent                  HUD slash SHP

  Disabled                Bridges                 HUD slash SHP

  Adults                  CASA                    HUD slash SHP

  Families                CASA for Families       HUD slash SHP

  Youth                   La Casita               HUD slash SHP

  Veterans                HVRP                    DOL slash Vets

  Ex-offenders            New Chance              HUD slash SHP
  ----------------------- ----------------------- -----------------------

[Slide 5]{.underline}

**Don't duplicate when you could coordinate**

Who are the experts in a given area?

How can we add value?

Why should the customer have to worry about who provides the service?

[Slide 6]{.underline}

**First things first**

Before seeking employment:

> Stabilize crisis
>
> Address basic needs

[Slide 7]{.underline}

**Individual Service Strategy**

Plan services according to individual needs

Use partners, links to expand the menu of service options

Define steps to reach the goal

[Slide 8]{.underline}

**Employability Skills**

2-week training

Teach labor market savvy

Provide a foundation for employment

Assess motivation to work and maintain transitional housing

[Slide 9]{.underline}

**Treat the employment program like a job**

Start on time

Dress for success

You get what you expect

Self-esteem, arrow, Determines capability, equals Accomplishments

Leave judgment out of it

Make it worthwhile

[Slide 10]{.underline}

**Self-directed Search**

People will try harder to keep a job they had to get themselves

Use the hidden job market

Create a motivational peer support community

[Slide 11]{.underline}

**Case Management**

Progress monitoring

Support services

Immediate intervention

Advocacy

Collaboration

[Slide 12]{.underline}

**Education and Training**

Vocational slash academic certifications: community college and other
WIA-eligible training providers

On-the-job training contracts

Remedial adult education

Computer literacy instruction

[Slide 13]{.underline}

**Casa: Coalition for Achieving Self-Sufficiency**

Serves: Homeless adults

Partners: Traveler's Aid, Salvation Army, Open Inn

Funding: HUD Supportive Housing Program

[Slide 14]{.underline}

**Casa:** Coalition for Achieving Self-Sufficiency

  ----------------------- ----------------------- -----------------------
                          2002 to 2003            2003 to 2004

  Number served           110                     92

  Number placed           61                      46

  Placement rate          82 percent              78 percent

  Average wage            8 dollars and 93 cents  10 dollars and 26 cents

  Six-month retention     71 percent              73 percent
  ----------------------- ----------------------- -----------------------

[Slide 15]{.underline}

**La Casita**

Serves: Unaccompanied homeless youth

Partners: Family Counseling Agency, Our Town Family Center, Open Inn

Funding: HUD Supportive Housing Program

[Slide 16]{.underline}

**La C**asita

  ----------------------- ----------------------- -----------------------
                          2002 to 2003            2003 to 2004

  Number served           31                      25

  Number placed           6                       13

  Placement rate          60 percent              77 percent

  Average wage            6 dollars and 78 cents  7 dollars and 45 cents

  Six-month retention     100 percent             71 percent
  ----------------------- ----------------------- -----------------------

[Slide 17]{.underline}

**New Chance**

Serves: Ex-offenders

Partners: Primavera, Old Pueblo Community Foundation and Arizona Housing
and Prevention

Funding: HUD Supportive Housing Program

[Slide 18]{.underline}

**New Chance**

  ----------------------- ----------------------- -----------------------
                          2002 to 2003            2003 to 2004

  Number served           95                      126

  Number placed           50                      71

  Placement rate          73 percent              72 percent

  Average wage            8 dollars and 77 cents  9 dollars and 21 cents

  Six-month retention     74 percent              57 percent
  ----------------------- ----------------------- -----------------------

[Slide 19]{.underline}

**Casa for Families**

Serves: Homeless families

Partners: Salvation Army, Traveler's Aid, New Beginnings for Women and
Children

Funding: HUD Supportive Housing Program

[Slide 20]{.underline}

**Casa for Families**

  ----------------------- ----------------------- -----------------------
                          2002 to 2003            2003 to 2004

  Number served           34                      27

  Number placed           21                      14

  Placement rate          70 percent              54 percent

  Average wage            8 dollars and 70 cents  9 dollars and 83 cents

  Six-month retention     77 percent              54 percent
  ----------------------- ----------------------- -----------------------

[Slide 21]{.underline}

**Bridges**

Serves: Mentally ill, drug dependent, and with co-occurring conditions

Partners: Cope, Kodak, Compass

Funding: HUD Supportive Housing Program

[Slide 22]{.underline}

**Bridges**

  ----------------------- ----------------------- -----------------------
                          2002 to 2003            2003 to 2004

  Number served           86                      66

  Number placed           51                      43

  Placement rate          73 percent              73 percent

  Average wage            8 dollars and 71 cents  9 dollars and 16 cents

  Six-month retention     71 percent              65 percent
  ----------------------- ----------------------- -----------------------

[Slide 23]{.underline}

**HVRP: Homeless Veterans' Reintegration Project**

Serves: Homeless veterans

Partners: Comin' Home, Esperanza en Escalante, Disabled Veterans'
Outreach Program, Local Veterans' Employment Representatives

Funding: Department of Labor Veterans' Employment and Training Service

[Slide 24]{.underline}

HVRP

  ----------------------- ----------------------- -----------------------
                          2002 to 2003            2003 to 2004

  Number served                                   122

  Number placed                                   89

  Placement rate                                  73 percent

  Average wage                                    8 dollars and 34 cents

  Six-month retention                             73 percent
  ----------------------- ----------------------- -----------------------

[Slide 25]{.underline}

**Project Advent**

Serves: Chronically Homeless

Partners: Christian Faith Center, Salvation Army, Comin' Home

Funding: HUD Supportive Housing Program

[Slide 26]{.underline}

**Project Advent**

  ----------------------------------- -----------------------------------
                                      2003 to 2004

  Number served                       78

  Number placed                       26

  Placement rate                      50 percent

  Average wage                        9 dollars and 14 cents

  Six-month retention                 45 percent
  ----------------------------------- -----------------------------------