![](media/image1.png){width="1.8833333333333333in"
height="1.3493055555555555in"}**National Institutes of Health**

**Center for Information Technology**

**CIT Telecommunications**

**Standard Operating Procedures**

**SOP Number: CIT-MAC-110**

**SOP Name:** **NIH LAN/Telecommunications Closet Access**

**Owners:** National Institutes of Health (NIH) CIT Telecommunications

**SOP Scope:** The purpose of this Standard Operating Procedure is to
document the

Procedure and processes that comply with: 1) directives associated with

Inspector General Audit guidelines, 2) DHHS ISSO security requirements

and 3) NIH Policy on Key, Lock and Card Key Services. The procedure

> will demonstrate the process for authorized NIH personnel to gain
> access
>
> to locked NIH LAN and Telecommunications closets.

**[Related SOPs:]{.underline}**

+--------------------------------------+-------------------------------+
| Daily MAC *(CIT-MAC-101)*            | Red Emergency Back-up Phones  |
|                                      | *(CIT-EMS-302)*               |
| Floor Plan Survey *(CIT-MAC-104)*    |                               |
|                                      | Security Phones               |
| Line Card Administration             | *(CIT-EMS-303)*               |
| *(CIT-OAM-701)*                      |                               |
|                                      | Blue Light Phones             |
| Building One MAC *(CIT-PRM-203)*     | *(CIT-EMS-301)*               |
|                                      |                               |
| Building Projects *(CIT-PRM-201)*    | ECC Systems *(CIT-EMS-305)*   |
|                                      |                               |
| Building Projects PMO                | Elevator Phones               |
| *(CIT-PRM-202)*                      | *(CIT-EMS-304)*               |
+--------------------------------------+-------------------------------+

**[Standard Operating Procedures:]{.underline}**

1.  A master listing of contacts for obtaining NIH
    LAN/Telecommunications closet keys will

> be maintained and updated by CIT Telecommunications. By the 1^st^ of
> each month a CIT Telecommunications representative will forward the
> following information to the NIH Help Desk:

-   Updated LAN/Telco Master Closet Key Listing

-   CIT Telecommunications/LAN Closet Criteria

-   Closet Examples

2\. The LAN/Telco Master Closet Key is a listing of all LAN or
Telecommunications closets

> located in all NIH buildings (on or off campus). It includes pertinent
> key holder information, i.e. location group, contact name, telephone
> number, address of building, if the key is a Card Key or a Metal Key
> etc. **See Exhibit 1 -** LAN/Telco Master Closet Key Listing

3\. The CIT Telecommunications/LAN Closet Criteria is a document
referencing industry guidelines for closet construction specifications
and maintenance. **See Exhibit 2 -** CIT Telecommunications/LAN Closet
Criteria. The closet examples are photographs of closets that are well
maintained and examples of closets that are not maintained properly.
**See Exhibit 3-** Closet Examples

4\. All requests for changes in contact names or closet key holders for
the LAN/Telco Master Closet Key Listing will be forwarded to the CIT
Telecommunications Branch Chief to authorize and confirm any changes to
the listing.

[5. The 5ESS Switch Vendor will send a list of required keys for the
daily workload to the Cable Management Branch each day to assist in the
coordination of associated closet access requests with each
Institute/Center POC that submitted the DELPRO/TSR]{.mark}

6\. All inquiries for access to a NIH LAN/Telecommunications Closet will
be forwarded to the NIH Help Desk at 301-594-6248. Access to a closet
may require a METAL key or a CARD key and would include authorized NIH
personnel and authorized primary vendors.

7\. There is a listing of Contacts for NIH LAN/Telco Closet Key Access
in **Exhibit 4.** This

> list is used for internal purposes and for CIT Management problem
> resolution only. All inquires and request for closet access should go
> through the NIH Help Desk.

8\. All person's requesting access to an NIH closet must have completed
the IT and Physical

Security Awareness Training.

**NIH Help Desk Procedures**

1\. When the NIH Help Desk is contacted, the Agent will assist by
contacting the appropriate NIH key holder by referencing LAN/Telco
Master Closet Key Listing and conferencing the requester with the
correct NIH key holder contact, when possible.

2\. The NIH Help Desk must create a new Remedy Service Ticket for each
NIH Campus

building LAN or Telco closet access request.

3\.   The NIH Help Desk must determine if the closet open or close
request is associated with

TELEPHONE or DATA support services.  Telephone service is associated
with

Telecommunications closets and Data service is associated with LAN
closets.

4\.   The NIH Help Desk updates the service ticket with the appropriate
information using

the query criteria listed below:

     a. IC name and telephone number that is requesting Telco or LAN
closet access

b\. Closet type: Telco or LAN?

c\. Building and closet room number(s)

     d. Reason for the closet access request 

e\. Date and time for the closet access

f\. Duration of the closet access

g.    Suite or Lab outer entry required before closet access.

h\. Has the person requesting access completed the IT and Physical
Security Awareness

Training?

i\. Other pertinent information as provided by the IC POC

**See Exhibit 5** -- Closet Access Request Remedy Screen

5\. For Telco closet access, the NIH Help Desk assigns the Remedy
Service Ticket to "DNST-

Cabling Infrastructure -SLA and MAC Team" (Assignee = dnstcismac) Mark
Campbell

(Primary) or Randy Massagee (Secondary) and provides a live hand-off of
the Remedy ticket

by calling the Cable Infrastructure contacts.

6\. Should the Cabling Infrastructure designate be unable to contact
anyone to gain access to the

> Telco closets, they will contact the NIH Locksmith at 301-496-3507.
> When contacting the NIH Locksmith, provide them with a contact name
> and room number. The Cabling Infrastructure designate will keep the
> requestor updated throughout notification to the NIH Locksmith and
> after resolution.

7.  For LAN closet access, the NIH Help Desk assigns the Remedy Service
Ticket to DNST -Network and Engineering - Network Operations
Section/Network Operations

Center/DNST-NOC (Internal Use) and provides a "live hand-off" of the
Remedy Service

Ticket by calling the Network Operations Center. The Remedy Ticket will
be assigned to the

NOC personnel that receives the call.

8\. Should the Network Operations Center designate be unable to contact
anyone to gain access to the closets, they will then contact the NIH
Locksmith at 301-496-3507. When contacting the NIH Locksmith, provide
them with a contact name and room number. The Network Operations Center
(NOC) designate will keep the requestor updated throughout notification
to the NIH Locksmith and after resolution.

9\. When the requestor has gained access via the DNST NOC personnel or
the DNST Cabling Infrastructure MAC Team, the Remedy Service Ticket will
be closed.

10\. Should the NIH Help Desk Agent encounter any problems with
processing the request, they

will get assistance from an NIH Help Desk Supervisor.

**Change or Repair of NIH LAN/Telco Closet Door Locks**

1\. Requests to change or repair the closet door will also be forwarded
by the NIH Help Desk to the Telecom or LAN designate for disposition.
The NIH Help Desk Agent will assign the Remedy Ticket for disposition as
follows:

a\. For change or repair of Telco closet door locks the NIH Help Desk
assigns the Remedy Service Ticket to "DNST- Cabling Infrastructure -SLA
and MAC Team" (Assignee = dnstcismac) Mark Campbell (Primary) or Randy
Massagee (Secondary) and provides a live hand-off of the Remedy ticket
by calling the Cable Infrastructure contacts.

b\. For change or repair of LAN closet door locks, the NIH Help Desk
assigns the Remedy Service Ticket to DNST -Network and Engineering -
Network Operations Section/Network Operations Center/DNST-NOC (Internal
Use) and provides a "live hand-off" of the Remedy Service Ticket by
calling the Network Operations Center. The Remedy Ticket will be
assigned to the NOC personnel that answers the call.

2\. For CARD Key locks the DNST Cable or NOC representative will contact
the Access Control Help Desk at 301-451-4766 for assistance.

3\. For METAL locks the DNST Cable or NOC representative will contact
Clarence Bruce at 301-496-3507 for assistance.

**[Delivery Schedule:]{.underline}**

> Requests for access to NIH LAN/Telecommunications closets are
> negotiated on an individual as needed basis through the Help Desk.

**[Exhibits]{.underline}**

**Exhibit 1** - [LAN/Telco Master Closet Key Listing](#Ex1) - EXAMPLE

**Exhibit 2** - [CIT Telecommunications/LAN Closet Construction
Criteria](#Ex2)

**Exhibit 3 -** [Closet Examples](#Ex3)

**Exhibit 4 -** [Contact Listing for NIH LAN/Telco Closet Key
Access](#Ex4)

**Exhibit 5 -** [Closet Access Request Remedy Screen](#Ex5)

**Exhibit 6** - [NIH LAN/Teleco Closet Access Workflow](#Ex6)

[]{#Ex1 .anchor}**Exhibit - 1**

**LAN/Telco Master Closet Key Listing**

  -------- ---------------------- --------- --- ---------------- ------- -------------------
  **LG**   **ADDRESS**            **ZIP**       **KEY TYPE**     **CIT   **NOTES/CAVEATS**
                                                                 has     
                                                                 key**   

  20004    6006 Executive Blvd    20852         Guard            No      
           Rockville MD                                                  

                                                                         

           6006 Exec Blvd LAN               1                    No      
           Closet Rm 301                                                 

                                                                         

  20005    Federal Building 7550  20814         NA               No      
           Wisconsin Ave Bethesda                                        
           MD                                                            

                                                                         

  20006    Gateway Building 7201  20814         Engineer         No      
           Wisconsin Ave Bethesda               301-440-5351             
           MD                                                            

                                                                         

           7201 Wisc Ave Telecom            1                    No      Engineer
           Closet Floor 2 Room                                           301-440-5351
           228                                                           

                                                                         

  25039    9800 Medical Center    20850     1   Temporary Locks  No      **See Joe Collins
           Drive Rockville MD                   on 1,2,3 floor           A.R.E.
                                                closets                  301-573-9698**

                                                supplied by A.           
                                                R. E. Property           
                                                Mgmt                     

                                                                         

  20038    Key West Medical Ctr   20850     1                    No      
           9610 Medical Center                                           
           Drive Rockville MD                                            

                                                                         

  20013    ANIMAL FARM 101 Club   20837     1   None Needed      n/a     
           Hollow Road                                                   
           Poolesville MD                                                

                                                                         

  20023    6101 EXECUTIVE 6101    20852         UG = Maint /     No      **See NCI Closet
           Executive Blvd                       Closet =Medeco           exception below**
           Rockville MD                                                  

                                                                         
  -------- ---------------------- --------- --- ---------------- ------- -------------------

[]{#Ex2 .anchor}**Exhibit 2 - CIT Telecommunications/LAN Closet
Construction Criteria**

![](media/image2.png){width="1.75in" height="0.875in"}

> **Telecommunications/LAN Closet/Room Construction Criteria**
>
> **General Description**
>
> These specifications are minimums based on the experiences of the
> Center for Information Technology (CIT), Division of Network Systems
> and Telecommunications (DNST). This Telecommunications/LAN Closet is
> the transition point between the Information Technology Backbone and
> the horizontal pathways. It serves as the Horizontal Distribution
> Center for the Telecommunications/LAN cabling and is where the cable
> tray and feeder conduits terminate. It houses the LAN patch panels,
> Telecommunication cross connect fields, Telecommunication and LAN
> electronic equipment. Telecommunications and Fiber Optic riser cabling
> are also housed and terminated at this location. This space shall not
> be used for any occupant-related servers and systems. Utilities and
> equipment not related to the support of the Telecommunications/LAN
> closet such as piping, ductwork, and distribution of power shall not
> be located in or pass through the closet.
>
> **Closet Size**
>
> The closet shall be 150 net sq. ft. minimum per 10,000 sq. ft. of
> occupied space. The closet dimensions shall be 10'. X 15'. There shall
> be no obstructions in the room, including the ceiling area.
>
> **Quantity**
>
> There shall be a minimum of one centrally located closet(s) per floor.
> The closet(s) must be located so the most distant Work Area Outlet
> does not exceed a 250' radius. Additional closets shall be provided as
> required to maintain the 250' radius requirement.
>
> **Codes and Standards**
>
> The Telecommunications/LAN closet(s) shall meet the Telecommunication
> Codes and Standards developed by the following groups:

-   **EIA**-Electronics Industries Alliance

-   **TIA**-Telecommunications Industries Association

-   **BOCA**-Building Officials and Code Administrators

-   **ANSI**-American Standards Institute

-   **IEEE**-Institute of Electronic Engineers

-   **NFPA**-National Fire Protection Association

-   **NEC**-National Electric Code

-   **NESC**-National Electric Safety Code

-   **OSHA**-Occupational Safety and Health Administration

-   **BiCSi**-Building Industry Consulting Service International

-   **NIH/DPG**-NIH Design Policy Guidelines

-   **FIPS 175** --Federal Information Processing Standard

> **Construction Notes**
>
> **Wall Requirements**

-   Walls shall extend from the finished floor to the structural
    ceiling, with a minimum 1-hour fire rated wall.

-   All walls and plywood shall be covered with two coats of
    fire-retardant white paint and per local code. White paint shall be
    Federal Spec. Color 27780, with fire rating symbol exposed on each
    sheet.

-   All walls of the closet shall be lined with rigidly installed,
    wall-to-wall ¾" A-C fire-retardant plywood, 8' tall. Bottom of
    plywood shall be 6" above finished floor.

> **Door Requirements**

-   A Single door, 36" wide and 80" tall is required. The door is to
    swing out from the closet.

-   Standard locks of the Mortise 1000 series shall be installed. Card
    access shall be provided.

-   A latch-plate guard shall be installed to prevent prybar entry on
    double doors or single doors that swing out from closet.

> **Ceiling Requirements**

-   Lay-in ceiling are not permitted in the Telecommunications/LAN
    Closet.

-   The ceiling must be painted white with Federal Spec. Color 27780.

> **Floor Requirements**

-   The floor shall be off white, anti static, Vinyl Covering Tile.

-   The floor shall have a minimum load rating of 150lbs. per sq. ft.

-   All floor penetrations sleeves shall extend 4" above and below the
    finished surface

> **Environmental Requirements**
>
> HVAC systems shall operate 24 hrs per day, 365 days per year. If the
> buildings system cannot ensure continuous operation, there shall be
> provided a stand-alone HVAC unit. This unit shall not be placed inside
> the Telecommunications/LAN closet. If an emergency power source is
> available, connect the HVAC system that serves the
> Telecommunications/LAN closet.
>
> Maintain positive pressure relative to adjacent spaces with a minimum
> of one air change per hour. This temperature shall be adjustable from
> inside the Telecommunications/LAN closet. Heat dissipation shall be
> 15,000 BTU's per hour, this will accommodate for three racks.
>
> **Environmental Factor Requirement**

-   Temperature 18 °C to 24 °C (64 °F to 75 °F)

-   Relative humidity 30% to 55%

-   Heat dissipation shall be 15,000 BTU's per hour.

-   NOTES: Filtration systems may be required to minimize particle
    levels in the air.

-   Keep changes in temperature and humidity to a minimum.

-   HVAC sensors and controls must be located in the ER. Ideally, the
    sensors are placed 1.5 m (5 ft) above finished floor (AFF).

> **Fire Protection Requirements**

-   Provide fire protection for the Telecommunications/LAN Closet(s) as
    required by applicable codes.

-   If sprinkler heads are required they shall be of the "on-off" type
    and wire caged.

-   An audio/visual building fire alarm shall be installed in the
    Telecommunications/LAN closet.

-   A wall mounted 5 lb. CO2 fire extinguisher shall be mounted as close
    to the entrance as possible.

-   Fire stopping methods, materials and considerations for
    reestablishing the integrity of fire rated architectural structures
    and assemblies (e.g. walls, floors and ceilings) required by
    building codes shall be observed when cables, pathways, such as
    conduits and cable tray, penetrate these barriers.

-   A copy of the UL document will be provided prior to installation.

> **Lighting Requirements**

-   Fixture: 2 tube, 4', strip light fixture with metal cage protection,
    32watt fluorescent T-8 lamps with electronic ballast. Locate light
    fixtures a minimum of 8'-6" AFF.

-   The closet shall have uniform lighting that provides a minimum of
    540-lux (54 foot -candles) when measured 3' above the finished
    floor.

-   Coordinate fixture layout with the equipment rack location and the
    overhead cable trays to ensure the fixtures are not obstructed.

-   At least one fixture in the Telecommunications/LAN Closet shall be
    on the emergency lighting circuit.

> **Utilities/Equipment Requirements**

-   Utilities/Equipment not related to the support of the
    Telecommunication/LAN Closet such as piping, ductwork, auxiliary
    cooling unit and distribution of power shall not be located in or
    pass through the Closet.

-   Telecommunications/LAN Closet shall not be shared with building or
    custodial services.

> **Base Electrical Requirements**

-   Provide an insulated Grounding Busbar in each Telecommunications/LAN
    Closet.

-   Provide one 1" conduit from the electrical closet on each floor to
    each Telecommunications/LAN Closet on that floor. Connect a #1
    copper ground wire to the building ground busbar in the electrical
    closet and the telecommunications grounding busbar in each TEL/LAN
    Closet.

-   Provide grounding to all racks inside the TEL/LAN Closet to the
    insulated Grounding Busbar in that Closet

-   Provide a 120volt 20amp 3-wire utility NEMA 5-20 outlet on each wall
    in each Closet. This will be placed at 18"AFF.

-   On the Telephone Equipment wall-field there shall be one 120volt
    20amp 3-wire emergency circuit Quad NEMA 5-20 outlet placed at 7'6"
    AFF.

-   On the Telephone Equipment wall-field there shall be one 120volt
    20amp 3-wire circuit Quad NEMA 5-20 outlet at 18" AFF.

-   A circuit ID will be labeled on each outlet.

-   Provide one (1) Square D NQ0D Panel with 42 pole, 3 phase, 4 wire,
    225 amp with a 100amp main circuit per closet. The panel shall only
    feed the Telecommunications/LAN Closet in which the panel resides
    and one closet above and below in a stacked room configuration.

> **Network Equipment Electrical Requirements**

-   A circuit ID will be labeled on each outlet located on the rack(s).

-   There shall be a minimum of at least two outlets per rack.

-   The bottom of the lowest outlet shall be placed at 24" AFF, the
    bottom of the upper outlet shall be placed 6" above the top of the
    bottom outlet.

-   Power fed from the bottom of the rack up shall not have on-site 90
    degree bends, only factory condulets will be accepted. Rack space
    may be lost by utilizing on-site bends

-   Power feeding the rack shall originate from the TEL/LAN closet Panel

> Due to the on-going changes in Network Technology, the Architect must
> contact the CIT Network Infrastructure Section to verify the type of
> outlets required. These outlets are determined by Manufacturer,
> Equipment size, UPS size and the area to be served. The Network
> Infrastructure Section has the final say as to Power provided to the
> racks. To contact the Network Infrastructure Section please call:
> 301-496-4357. Please provide the following information:

-   Notify the person answering the call that this request is for the
    Network Infrastructure Section

-   Your Name

-   A project Identifier, Building number or Project name

-   Your Cable Infrastructure section contact.

-   Contact information for yourself, Telephone number and email please.

> This process will generate a Request for Reply
>
> **Additional Requirements**
>
> There shall be a cable-tray a minimum of 18" wide and 4" deep with
> rung spacing every 9". The tray shall be installed around the main
> hallway perimeter of the building and penetrating into and extending
> the length of the TEL/LAN Closet. All joints in the tray shall use
> factory made joint couplings. A #6 copper-bonding jumper must be
> installed between each section of the tray and terminated with #2
> crimp type connector.
>
> There shall be minimum trade size #6 copper riser installed from the
> Entrance Facility Grounding Electrode to the TMGB (Telecommunications
> Main Grounding Busbar) and to each TGB (Telecommunications Grounding
> Busbar) on every floor. The Center for Information Technology (CIT),
> Division of Network Systems and Telecommunications (DNST) Project
> Officer must review the final grounding design.
>
> There shall be a 12"x 1" ladder rack installed around the closet
> perimeter and to equipment racks to distribute cable in the closet.
> There shall be a 12"x 1" ladder rack installed vertically slab to slab
> behind the metallic sleeves for vertical riser cable support. This is
> to be installed by Cabling Contractor.
>
> Utilities/Equipment not related to the support of the
> Telecommunication/LAN Closet such as piping, ductwork, and
> distribution of power shall not be located in or pass through the
> Closet.
>
> Four, 4" conduits shall connect the Telecommunications/LAN Closet with
> the first floor LAN closet(s). Each 4" conduit bank shall have one
> conduit installed with three 1¼" inner ducts with pull lines.

[]{#Ex3 .anchor}**Exhibit 3 -- Closet Examples**

**BAD EXAMPLE - 1**

![](media/image3.jpeg){width="8.583333333333334in" height="5.25in"}

**Exhibit 3 -- Closet Examples (con't) BAD EXAMPLE - 2**

![](media/image4.jpeg){width="9.0in" height="5.125in"}

**Exhibit 3 -- Closet Examples (con't) BAD EXAMPLE - 3**

![](media/image5.jpeg){width="9.083333333333334in" height="5.375in"}

**Exhibit 3 -- Closet Examples (con't) BAD EXAMPLE - 4**

![](media/image6.jpeg){width="9.25in" height="5.875in"}

**Exhibit 3 -- Closet Examples (con't) GOOD EXAMPLE - 1**

![](media/image7.jpeg){width="9.183333333333334in"
height="5.457638888888889in"}

**Exhibit 3 -- Closet Examples (con't) GOOD EXAMPLE - 2**

![](media/image8.jpeg){width="9.302083333333334in" height="5.625in"}

**Exhibit 3 -- Closet Examples (con't) GOOD EXAMPLE - 3**

![](media/image9.jpeg){width="9.666666666666666in" height="5.75in"}

[]{#Ex4 .anchor}**Exhibit 4:**

**Contact Listing for NIH LAN/Telco Closet Key Access**

+---------------------------------+----------+-------------------------+
| **Contact Name & Position**     | **T      | **Area of               |
|                                 | elephone | Responsibility**        |
|                                 | Number** |                         |
+---------------------------------+----------+-------------------------+
| Richard Payne,                  | 301-     | Maintain and updates    |
|                                 | 451-1410 |                         |
| CIT Telecommunications          |          | LAN/Telco Master Closet |
|                                 |          | Key Listing             |
+---------------------------------+----------+-------------------------+
| Greg Duling                     | 301-     | Team Leader Emergency   |
|                                 | 594-9470 | Telecommunications      |
| CIT Telecommunications          |          | Services Section        |
+---------------------------------+----------+-------------------------+
| Yvonne A. Brooks,               | 301-     | Authorizes LAN/Telco    |
|                                 | 594-9409 | Master Closet Key       |
| CIT Telecommunications Branch   |          | Listing updates         |
| Chief                           |          |                         |
+---------------------------------+----------+-------------------------+
| Anthony Trang                   | 301-     | Maintains keys for all  |
|                                 | 594-7411 | NIH Telco closets and   |
| CIT Cable Management Branch     |          | handles escalations     |
|                                 |          | relative to closet      |
|                                 |          | access                  |
+---------------------------------+----------+-------------------------+
| Mark Campbell                   | 301-     | PRIMARY- Assigned and   |
|                                 | 594-9456 | processes Remedy        |
| DNST Cabling Infrastructure SLA |          | Service Ticket for NIH  |
| and MAC Team                    |          | Telco Closet access     |
+---------------------------------+----------+-------------------------+
| Randy Massagee                  | 301-     | SECONDARY -Assigned and |
|                                 | 594-1480 | processes Remedy        |
| DNST Cabling Infrastructure SLA |          | Service tickets for NIH |
| and MAC Team                    |          | Telco Closet access     |
+---------------------------------+----------+-------------------------+
| Brian Simpson                   | 301-     | Maintains keys for all  |
|                                 | 451-5164 | NIH LAN closets handles |
| Network Operations Center       |          | escalations relative to |
| Section Chief (NOC)             |          | closet access           |
+---------------------------------+----------+-------------------------+
| Patricia Baldwin                | 301-     | Area is assigned and    |
|                                 | 594-7435 | processes Remedy Ticket |
| Network Operations Center       |          | for NIH LAN Closet      |
| Supervisor (NOC)                |          | access                  |
+---------------------------------+----------+-------------------------+
| NIH Help Desk                   | 301-     | Receives all calls for  |
|                                 | 594-6248 | request for access to   |
|                                 |          | NIH closets and opens   |
|                                 |          | Remedy ticket           |
+---------------------------------+----------+-------------------------+
| Network Operations Center (NOC) | 301-     | Receives calls and      |
|                                 | 451-3141 | handles Remedy Service  |
|                                 |          | Tickets for NIH LAN     |
|                                 |          | Closet access requests  |
+---------------------------------+----------+-------------------------+
| Access Control Help Desk        | 301-     | Handles repair and      |
|                                 | 451-4766 | changing of CARD Key    |
|                                 |          | access locks            |
+---------------------------------+----------+-------------------------+
| Clarence Bruce                  | 301-     | Handles repair and      |
|                                 | 496-3507 | changing of NIH metal   |
| Office of Director. Office of   |          | locks                   |
| Research                        |          |                         |
+---------------------------------+----------+-------------------------+

> []{#Ex5 .anchor}**Exhibit 5** - **Closet Access Request Form Remedy
> Screen**
>
> ![](media/image10.png){width="3.6881944444444446in"
> height="3.8819444444444446in"}

[]{#Ex6 .anchor}**Exhibit 6** - [NIH LAN/Teleco Closet Access
Workflow](../Exhibits%20&%20Resources/Exhibit%206%20%20-%20%20NIH%20LAN%20Telco%20Access%20Workflow.vsd)

> ![](media/image12.wmf)