**Index:**

[What is Proofpoint? 1](#__RefHeading___Toc194985367)

[Where do I Log On / Authenticate? 1](#where-do-i-log-on-authenticate)

[What is a User Digest? 1](#what-is-a-user-digest)

[How long will E-mail Messages remain in Quarantine?
2](#how-long-will-e-mail-messages-remain-in-quarantine)

[How do I Delete E-mail Messages from the User Digest?
2](#how-do-i-delete-e-mail-messages-from-the-user-digest)

[What do the Other Links in the Digest do?
3](#what-do-the-other-links-in-the-digest-do)

[What features are available under "Manage My Account?"
3](#what-features-are-available-under-manage-my-account)

[Why haven't I received a User Digest?
3](#why-havent-i-received-a-user-digest)

[Is it safe to open E-mail Messages from the User Digest?
4](#is-it-safe-to-open-e-mail-messages-from-the-user-digest)

[Where are my Whitelists and Blacklists?
4](#where-are-my-whitelists-and-blacklists)

[What is a "Safe Senders List" and a "Blocked Senders List?"
4](#what-is-a-safe-senders-list-and-a-blocked-senders-list)

[Do I need to add items to my Blocked Senders List?
4](#do-i-need-to-add-items-to-my-blocked-senders-list)

[What are my Profile Options? 5](#what-are-my-profile-options)

[Where can I get more information? 5](#where-can-i-get-more-information)

[Who should I call if I have a problem with Proofpoint?
5](#who-should-i-call-if-i-have-a-problem-with-proofpoint)

# What is Proofpoint?

Proofpoint is the Anti-Spam / Anti-Virus replacement to the Barracudas
which has been implemented at NASA for all NOMAD users. This document
does not apply to internal NOMAD e-mail messages.

# Where do I Log On / Authenticate?

You do not need to logon to Proofpoint. A secure code is generated in
your personalized User Digest that ensures that only you have access to
change your settings.

# What is a User Digest?

You will receive an e-mail message called a User Digest when you have
messages in quarantine. The e-mail message will display the subject
line, the e-mail address of the sender, and the time sent. You can click
**view**, **release**, **safelist**, or **not spam** in front of each
message. (Safelisting in Proofpoint is the equivalent of Whitelisting on
the Barracuda system.)

![](media/image1.png){width="5.972222222222222in"
height="2.665277777777778in"}

-   **View** -- allows you to view the message in detail.

-   **Release** -- releases the message from the Quarantine to your
    normal e-mail inbox.

-   **Safelist** -- releases the message from the Quarantine to your
    inbox and adds the sender to your personal Safe Senders list. All
    future e-mail from this sender will not be checked for spam.

-   **Not Spam** -- reports that the message should not have been
    classified as spam. Proofpoint will use this information to train
    itself so that similar messages are not classified as spam in the
    future.

# How long will E-mail Messages remain in Quarantine?

For 30 days. All e-mail messages captured in quarantine will be deleted
from the server automatically if you do not release or delete them
manually. After spam is deleted from the server, it is not retrievable.

#  How do I Delete E-mail Messages from the User Digest?

It is not necessary to delete your messages in the Quarantine. If you do
not release a message from the Quarantine, it will automatically be
deleted after 30 days. If you look at the messages in your Digest and
determine that all of them are spam, no further action is required.

If you still wish to delete your messages in Quarantine, click the
**Manage My Account** link in the User Digest (e-mail message) you
received. The delete button is available in the default Quarantine view.
Select the messages(s) you would like to delete and click on **Delete**.

![](media/image2.png){width="6.527777777777778in"
height="0.4215277777777778in"}

There is no method for deleting individual messages directly from the
Digest.

# What do the Other Links in the Digest do?

The other links provide additional functionality. These links are not
related to individual quarantined messages. The following links provide
additional Digest management:

-   **Request New End User Digest** -- immediately generates a new
    Digest with up-to-the-minute information about quarantined messages.
    Note: this Digest will contain a list of all messages currently in
    the Quarantine, not just those received since the last scheduled
    Digest update.

-   **Request Safe/Blocked Senders list** -- sends you a list of all
    entries currently on your personal Safe and Blocked Senders List.

-   **Manage My Account** -- allows you to change account preferences,
    as well as actively manage your Safe Senders and Blocked Senders
    lists using a web interface.

# What features are available under "Manage My Account?" 

To access the following features, click the **Manage My Account** link
in the User Digest. There are three main options: Lists, Profile and
Quarantine. Click the name of the option in the left navigation pane:

-   **Lists** -- provides tools to manage personal Safe Senders and
    Blocked Senders lists.

-   **Profile** -- controls Digest settings and language preferences.

-   **Quarantine** -- provides tools to manage all of your quarantined
    e-mail messages as well as delete quarantined items which are spam.

# Why haven't I received a User Digest?

If no spam has been quarantined for your account, you will not receive a
User Digest. If you would like to receive an empty user digest, in order
to set personal preferences, contact the [IT Help
Desk](../IT%20Help%20Desk) at (202) 358-HELP (4357).

# Is it safe to open E-mail Messages from the User Digest? 

Yes. The User digest contains e-mail messages which may or may not be
spam. Any messages already identified as spam, or contain viruses, were
deleted without being sent to you in the User Digest.

# Where are my Whitelists and Blacklists? 

In Proofpoint, Whitelists and Blacklists are called Safe Senders and
Blocked Senders. E-mails from senders on your Safe Senders List are sent
directly to your inbox, unless it contains a known virus. E-mails from
senders on your blocked senders list are never delivered to your inbox.

From the User Digest, click the **Manage My Account** link which will
open a separate Web interface where you can access your Safe Senders and
Blocked Senders lists under **Lists**.

If you previously set up Whitelists and Blacklists within the Barracuda
Anti-Spam/Anti-Virus system, these lists have not been migrated into
Proofpoint. Unfortunately, there is no way to migrate the data between
the two systems.

The Global Safe Senders List and Global Blocked Senders List, which
applies to all NOMAD users, were migrated.

# What is a "Safe Senders List" and a "Blocked Senders List?"

**[Safe Senders List]{.underline}:**

E-mail messages sent from addresses or domains on the Safe Senders List
will not be filtered for spam, but will be filtered for viruses.

**[Blocked Senders List]{.underline}:**

E-mail messages sent from addresses or domains on the Blocked Senders
List will automatically be discarded so that you will not receive future
e-mail messages from these senders.

# Do I need to add items to my Blocked Senders List?

No. The spam detection technology provided by Proofpoint's adaptive
machine-learning engine is highly accurate. Therefore, you are not
required to add entries to your Safe Senders or Blocked Senders lists.

# What are my Profile Options? 

From the User Digest, click the **Manage My Account** and click
**Profile**. From there, you can display **Settings** view and an
**Account** view, plus several links.

## [Settings]{.underline}:

-   **Send digest with new messages** -- this is the default setting.
    You will only receive a Digest when you have new messages in the
    Quarantine.

-   **Send digest even when I have no new messages** -- this choice will
    send you a Digest whether or not you have new messages in the
    Quarantine. If there are no new messages, you will receive an empty
    Digest.

-   **Preferred Language** -- you can select a language from the
    drop-down list. This is the language that displays in your Digest
    and in your Manage My Account browser window.

-   **What type of spam detection do you want?** -- you can select a
    spam policy from the listed choices. The policy selected determines
    how you want your email filtered for spam. At present, both radio
    buttons are identical, but as spam policies are added, information
    about those policies will be added to this document.

**[Account]{.underline}:**

The Account view displays various email aliases for you such as
<john.doe@nasa.gov>, <john.doe@mail.nasa.gov>, etc. You cannot make any
changes to this page.

## [Links]{.underline}:

-   **Save** -- saves your settings each time you make any changes. (Not
    available in Account view.)

-   **Request Digest** -- sends you an updated Digest.

-   **Refresh** -- refreshes the view.

# 

# Where can I get more information?

You can download the Proofpoint User's guide at
[http://www.hq.nasa.gov/itcd/documents/
Proofpoint_UserGuide.doc](http://www.hq.nasa.gov/itcd/documents/ Proofpoint_UserGuide.doc).

# Who should I call if I have a problem with Proofpoint?

Contact the [IT Help Desk](../IT%20Help%20Desk) at (202) 358-HELP (4357)
for assistance.