**Statement of Work**

**Air Traffic Control and Technical Operations**

**Human Factors Research and Development Support**

**Human Factors Team Atlantic City**

### **[1. SCOPE]{.underline}** 

### The Human Factors Team Atlantic City (HFTAC), AJP-6110, performs a range of human factors services supporting both current and mid-term Air Traffic and Technical Operations research and acquisition activities and longer term, advanced systems concept research and development. These services support the evolution to the Next Generation Air Transportation (NextGen) concept of operations, which is designed to significantly transform air traffic management so that the capacity of the National Airspace System can be safely increased. This contract Statement of Work (SOW) focuses on current and mid-term research and acquisition support activities. Examples of such activities include the application of rapid prototyping, laboratory or field studies, human-in-the-loop simulation, or human performance metrics to evaluate systems and procedures to ensure that they can be used safely and effectively by Air Traffic and Technical Operations personnel. The specific projects to be conducted in each area are determined by a combination of continuing research efforts and requirements, assessment of Federal Aviation Administration (FAA) needs by our parent organization, the Human Factors Research and Engineering Group, and external guidance from customers (Program managers and advisory groups). The successful offeror must conduct research and development support activities in line with our work program as funded and sponsored by customers and our parent organization. 

**1.1 Background**

The HFTAC focuses on three program areas: Air Traffic Control, Technical
Operations and Standards Research, and System Development and
Acquisition Support. Although there is significant interaction between
the three areas and there is some overlap, there are unique aspects of
each area that we describe briefly to demonstrate the breadth of the
work addressed in this SOW.

**1.1.1 Air Traffic Control (ATC) Research**

New system interface and operating characteristics in NextGen can change
the interactions of the controller with the system to accomplish control
tasks. Metrics are needed that reflect the impact of changes on
controller performance. Because system performance is so closely related
to controller performance, usable data are also needed to clarify
performance issues identi­fied during system experiments and evaluations.
Research, development, and validation of human performance measurement
tools for en route and terminal ATC operations are essential for the
successful development and implementation of new ATC systems. The HFTAC
uses human-in-the-loop simulation experiments to develop and improve
measurement capabilities and knowledge. This research program examines
issues relating to the safety and capacity of the National Airspace
System, particularly as those issues relate to controller performance,
workload, and cognitive abilities.

**1.1.2 Technical Operations and Standards Research**

Technical Operations is the part of the FAA responsible for system
monitoring, diagnostics, certification, maintenance, management, and
restoration of the FAA infrastructure.  The Technical Operations Human
Factors Research Program examines issues that affect the safety,
performance, workload, and job satisfaction of the people who maintain
the National Airspace System. Much of this research involves the
collection of data at field facilities, literature reviews, or small
scale laboratory studies.

The HFTAC is also responsible for creating human factors standards and
guidelines. Some of these standards may cross domains, while others may
be domain specific. We collect information from the research literature
and other standards and guidelines, synthesize the information, and
present it in an easy-to-use format.

**1.1.3 Systems Development and Acquisition Support**

Systems development and acquisition support is perhaps the most dynamic
of the categories. This Program seeks to integrate human factors
policies, processes, and best practices into the acquisition of FAA
systems. The projects often apply usability engineering methods rather
than laboratory experiments. Systems development projects can impact any
FAA domain including ATC and Technical Operations. These projects often
require direct interaction with FAA system users, customers, and
stakeholders.

**1.1.4 Cross-cutting Support**

In addition to each research area, there are cross-cutting aspects of
support that will have an impact on all three areas. These cross-cutting
aspects include the preparation of reports, which require technical
editing; the maintenance and improvement of our website, which serves as
a primary means of communicating research results with stakeholders; and
developing standalone software applications.

**[2. PURPOSE]{.underline}**

The purpose of this contract is to obtain human factors technical
services in support of ongoing research and development efforts of the
HFTAC. This contract is necessary because there are insufficient
government personnel and labor resources to meet the human factors
requirements for FAA NextGen projects.

**[3. DEFINITIONS]{.underline}**

**Contracting Officer:** The Contracting Officer is the member of the
contracts staff who has the legal authority to enter into and initiate
contract changes. This is the only team member who can approve contract
modifications and any changes that influence changes to funds expended.

**Contracting Officers Technical Representative (COTR):** Appointed by
the contracting officer with the acceptance of the program or group
involved, the COTR manages the technical conduct of the contract within
the scope and funds assigned. The COTR may technically direct contract
performance as long as the activities remain within scope and intent of
the contract and its legal modifications.

**Delivery Order Contracting Officers Technical Representative
(DOCOTR):** Appointed by the Contracting Officer, the DOCOTR provides
overall day-to-day technical direction within the scope of the contract.
The DOCOTR has the authority to sign badge requests for contract
employees and travel authorizations while keeping the COTR fully
informed. Generally, the DOCOTR will be the manager of the HFTAC.

**Technical Monitor:** The Technical Monitor(s) will be HFTAC federal
employees as appointed by the DOCOTR who extend the eyes and ears of the
COTR and DOCOTR and who maintain day-to-day contact with personnel and
facilities involved in the performance of the contract. Generally
Technical Monitors will be the principal investigators on specific
research projects.

**[4. Professional performance requirements]{.underline}**

The Contractor must be directly responsible for ensuring the accuracy,
timeliness, and completion of all tasks assigned under this contract.
Specific subtasks are identified in Section 12 for each research area
and the cross-cutting support. Overall, however, Contractor personnel
are expected to conduct themselves in a highly professional manner.

**[5. OTHER PERFORMANCE REQUIREMENTS]{.underline}**

**5.1 Orientation Briefing**

Within two weeks of award, the Contractor must participate in an
orientation meeting with the Government. The Government does not want an
elaborate briefing nor does it expect the Contractors to expend
significant resources in preparation for this meeting. The intent of
this discussion is to initiate the communication process between the
Government and Contractor by introducing key task participants and
explaining their roles, reviewing communication ground rules, and
assuring a common understanding of subtask requirements and objectives.
Additionally, this meeting will be used to clarify processes needed to
obtain Government furnished items (such as office supplies, email
access, etc.) as specified in this SOW.

The orientation meeting will be held at the Research, Development, and
Human Factors Laboratory (RDHFL) at the William J. Hughes Technical
Center on a date and time mutually agreed upon by both parties.

The completion of this meeting will result in the following outcomes.

a)  Introduction of both Contractor and Government personnel performing
    work under this SOW

b)  The Contractor will confirm their understanding of the work to be
    accomplished under the SOW

c)  The Contractor will confirm their understanding of the roles and
    responsibilities, communication, and deliverable requirements.

**5.2 Security Requirements and Authorization to Work**

The Contractor personnel must pass security background checks required
to work at the William J. Hughes Technical Center and must be legally
authorized to work in the United States. Any effort or time spent to
assist personnel in obtaining work permits or citizenship must not be
billable to the Government.

**5.3 Confidentiality and Disclosure of Information**

Information and data made available to the contractor by the Government
for the performance or administration of this effort must be used only
for those purposes and not used in any other way without the express
written permission of the Contracting Officer. Participant
confidentiality and anonymity is critical to the work done by the HFTAC.
The Contractor must protect the confidentiality and anonymity of study
participants. Additionally, the Contractor must protect the
confidentiality of all data, associated analyses, and reports that are
not public information. Contractor personnel must not divulge or release
data or information developed or obtained in the performance of this
effort until made public by the Government, except to authorized
Government personnel upon express written approval of the Contracting
Officer. Data collected as part of this effort should be protected in
accordance with Institutional Requirements Board requirements for human
use research (FAA order 9500.25) and applicable federal regulations (45
CFR, Part 46 of 1981, 49 CFR, Part 11 of 1991).

**5.4 Hours of Work**

Contractor personnel are expected to work five days per week Alternative
work schedules are not authorized. Flexible working hours during the
5-day week are permitted if they do not interfere with FAA requirements,
especially during research activities. Work is to be performed at the
Government-furnished site unless another location is required by the
specific task, such as field data collection or meetings at customer
locations. Any duty schedule or location other than that specified above
must be coordinated with the DOCOTR and agreed upon in advance by the
DOCOTR.

**5.5 Productive Direct Labor Hours**

The Contractor can only charge the Government for "Productive Direct
Labor Hours". "Productive Direct Labor Hours" are defined as those hours
expended by the Contractor personnel in performing work under this
effort. This does not include sick leave, vacation, holidays, jury duty,
military or administrative leave, or unexpected government closures.

**5.6 Payment for Unauthorized Work**

No payments will be made to the Contractor for unauthorized supplies
and/or services, or for any unauthorized changes to the work specified
herein. This includes any work performed by the Contractor of their own
volition or at the request of an individual other than a duly appointed
Contracting Officer. Only the Contracting Officer is authorized to
change the specifications, terms, and conditions of this effort.

7.  **Contractor Personnel**

The Contractor must be responsible for managing and overseeing the
activities of all Contractor personnel, as well as any subcontractor
efforts used in the performance of this effort. The Contractor's
management responsibilities include all activities necessary to ensure
the accomplishment of timely and effective support, performed in
accordance with the requirements contained in this SOW. Resumes
submitted for employees assigned to perform under this SOW must contain
documented experience directly applicable to the functions to be
performed. Further, these prior work experiences must be specific and of
sufficient variety and duration that the employee is able to effectively
and efficiently perform the functions assigned.

8.  **Project On-Site Manager (collateral responsibility of a Human
    Factors Specialist/A)**

The Contractor must provide a Project On-site manager to facilitate
Government-Contractor communications. This position will be a collateral
responsibility of a Human Factors Specialist Level A. The Project
Manager must be the primary technical and managerial interface between
the Contractor and DOCOTR. The name of this person and an alternate or
alternates, who must act for the Contractor when the Project Manager is
absent, must be designated in writing to the CO. The Project Manager or
alternate will have full authority to act for the Contractor on matters
related to daily operations. The Project Manager and alternate or
alternates must be able to read, write, and understand English.

The Project Manager or alternate must be available during normal duty
hours, as specified herein. The Contractor's Project Manager must meet
with the DOCOTR as necessary to maintain satisfactory performance and to
resolve other issues pertaining to Government-Contractor procedures. At
these meetings, a mutual effort will be made to resolve any and all of
the problems identified. If appropriate, the Government may request that
the Contractor prepare and provide to the DOCOTR written minutes of
these meetings within two workdays after the meeting.

The Project Manager will also be responsible for assuring quality and
timeliness of deliverables. The Project Manager must implement the
Contractor's Quality Control Plan. The Project Manager must coordinate
the Contractor's efforts including allocation of personnel and resources
necessary to ensure the accomplishment of timely and effective support
performed in accordance with this SOW.

After initial start up and staffing, the Contractor must ensure that 90%
or more of the Project Manager's time must be used for project
accomplishment with no more than 10% of the Project Manager's time used
for Project Management.

At a minimum, the Project Manager must meet with the DOCOTR on a
quarterly basis. The Project Manager must provide quarterly summaries at
these meetings of the progress to date against defined requirements.
These summaries must be in Microsoft PowerPoint format. The Project
Manager must be prepared to brief these summaries if requested by the
DOCOTR, who may at the Government's discretion accept the summaries in
writing. The Contractor must track every required written report and
other products as defined by the DOCOTR until they are completed and the
project or product is closed out by the DOCOTR. The Project Manager or
alternate must have access to this information and must provide it to
the Government within two working days if requested by the DOCOTR.

**5.9 Use of Subcontractors**

The Contractor shall obtain the Contracting Officer's written consent
before placing any subcontract in accordance with AMS 3.10.2-3
(Subcontracts (Time-and-Materials and Labor-Hour Contracts)).

**5.10 Technical Direction**

The COTR or DOCOTR will provide overall technical direction with support
from Technical Monitors (as designated by the DOCOTR). The Contractor
must keep the DOCOTR fully informed of the details involved in any
study. The Contractor must not proceed with experimentation until all
aspects of the anticipated studies have received DOCOTR approval and are
effectively coordinated with the participating facilities, air traffic
regions, and employee unions, as appropriate and necessary.

**5.11 Institutional Review Board (IRB)**

All research studies must be preceded by a detailed test plan. Test
plans that are written by the Contractor must contain the following
sections: purpose, hypotheses, background literature, participants and
sampling, methods and measures, all procedures, all assets required to
conduct the study, proposed analyses, references cited in text, and
appendixes as required (e.g., questionnaires). Test plans written by the
Contractor must include an Institutional Review board (IRB) cover sheet.
The Contractor must staff all research projects using human participants
through the DOCOTR to the local IRB and obtain approval from the IRB
prior to experimentation.

The Contractor must follow the IRB requirement for all human use
research: FAA Order 9500.25. The Contractor must ensure that all
participants in the research study are aware of these guidelines. The
Contractor must adhere to the doctrine of informed consent as described
in the American Psychological Association\'s ethical guidelines for
experimental research and federal guidelines for the use of human test
participants (FAA Order 9500/25). The Contractor must obtain approval
from the Technical Monitor on the planning and scheduling of each
experiment. The Contractor must accord participant anonymity and
confidentiality in all cases unless identification of participants is
absolutely necessary and is accomplished with their prior consent. The
Contractor must honor all promises and guarantees made to research
participants.

**[6.0 GOVERNMENT-FURNISHED ITEMS]{.underline}**

The Contractor must seek approval by the DOCOTR for any
other-direct-cost (ODC) purchases and for all computer-related material.
At the request of the Government, or at the completion of this effort,
the Contractor must immediately return any Government-provided property,
including equipment, software, or other property provided by the
Government.

The work described in this SOW must be performed primarily at the
Government facility at the William J. Hughes Technical Center, except
where project requirements necessitate travel to another location.
Depending on project requirements, work may be performed at other
locations, such as field facilities. When applicable, this work will be
coordinated in advance by the DOCOTR or the Technical Monitor. Any work
that is done at a location other than the William J. Hughes Technical
Center in New Jersey must be coordinated in advance with the DOCOTR.

The Government will provide office furniture, computers, software
(including Microsoft Word), and office supplies deemed necessary by the
Government for the completion of the tasks described in this SOW. In
addition, the Government will provide internet access, access to Lotus
Notes email system, and access to a phone. The Government will provide
access to laboratory space, software, equipment, and materials as
necessary to conduct the tasks described in this SOW, including any
specialized photometric or audiometric equipment required for project
completion.

The Contractor and Contract personnel must comply with FAA security and
ethics rules and regulations regarding the use of Government systems and
equipment. The Contractor must be responsible for ensuring that contract
personnel are aware of and comply with relevant FAA rules and
regulations regarding the use of government facilities, systems, and
equipment. The Government can deny or restrict access to or use of any
system, facility, or equipment if it is being used in violation of FAA
rules and regulations.

The Government will provide access to information and resources
including access to government reports and library literature search
services as necessary to complete the tasks described in this SOW.

Resources available to support this effort may include use of the RDHFL
and its air traffic control simulation capability with access possible
to other air traffic simulation laboratories. Such use will be
coordinated by the DOCOTR or FAA Technical Monitor. The Government will
provide documentation, system access, and FAA employee expertise on the
ATC simulator as required for ATC simulation studies. The Government may
provide an air traffic control specialist to work with the Contractor on
ATC simulation tasks or may require the hiring of a specialist or
specialists through the contract at the option of the Government.

The Government will provide formats for test plans and general
information concerning the conduct and scheduling of experiments in the
human factors laboratory as necessary. The Government will provide
laboratory resources and access to air traffic controllers based on
availability and funding for controller travel and the specific projects
requirements.

**[7.0 STANDARDS OF CONDUCT]{.underline}**

a)  The Contractor must be responsible for maintaining satisfactory
    standards of employee competency, conduct, appearance, and
    integrity. The Contractor is also responsible for ensuring that its
    employees and those of its subcontractors do not use Government
    equipment or systems except as authorized, or otherwise jeopardize
    the security and the privacy of Government employees, its clientele,
    and the contents and property of the federal building(s) in which
    the work is performed. Each employee of the Contractor is expected
    to adhere to standards of behavior that reflect credit on
    themselves, their employer, and the Federal Government.

b)  The Contractor must be responsible for taking such disciplinary
    action with respect to its employees and subcontractor employees,
    including suspension without pay or removal from the worksite, as
    may be necessary to enforce those standards.

c)  The Government will request the Contractor to immediately remove any
    employee of the Contractor from the work site should it be
    determined by the Contracting Officer that the individual employee
    of the Contractor is unsuitable for security reasons or otherwise
    being unfit for performing his or her assigned duty at a federal
    building.

**[8.0 PERIOD OF PERFORMANCE]{.underline}**

The period of performance of this effort shall be for 5 years. Subtasks
must be performed either sequentially or simultaneously depending on the
Government's needs.

**[9.0 LEVEL OF SUPPORT]{.underline}**

Tasks will more than likely start at a moderate level of support
approximately 8-10 personnel and may gradually build in terms of the
amount of support required, depending on funded requirements. The level
of support may gradually increase at the request of the DOCOTR, with the
approval of the COTR and the Contracting Officer.

**[10.0 DELIVERABLES/DELIVERABLE SCHEDULE]{.underline}**

To fulfill this effort, the Contractor must provide the following
deliverables. All deliverables must be submitted to the DOCOTR unless
otherwise agreed upon. All deliverables and products of this SOW are to
be considered property of the Government.

+-----------------------+-----------------------+-----------------------+
| **Deliverable**       | **Due date**          | **Deliver to:**       |
+-----------------------+-----------------------+-----------------------+
| Quarterly Status      | Quarterly after       | DOCOTR                |
| Briefings             | contract award        |                       |
+-----------------------+-----------------------+-----------------------+
| Monthly Status        | By the 10^th^ of each | DOCOTR,COTR, CO       |
| Reports               | month after contract  |                       |
|                       | award                 |                       |
| Including financial   |                       |                       |
| and progress report   |                       |                       |
+-----------------------+-----------------------+-----------------------+
| Other deliverables    | As agreed upon for    | DOCOTR and Technical  |
| (e.g., test plans,    | each project          | Monitor               |
| technical reports) as |                       |                       |
| specified in Section  |                       |                       |
| 12                    |                       |                       |
+-----------------------+-----------------------+-----------------------+

The Contractor may revise a deliverable at the Governments direction up
to two times after the initial draft of the document. Further revisions
necessary to achieve an acceptable deliverable will be completed at the
Contractor's expense.

The Contractor must create reports and documents in Microsoft Word for
Windows or later upgrades as they become available and are implemented
by the FAA. APA format must be used, consistent with the writer's
guidance that the government will supply for use by the Contractor. APA
standards must be applied to all documentation unless they contradict
FAA or internal policies, which must take precedence. The Contractor
must provide deliverables as requested to the DOCOTR and/or his
designees in electronic or hard copy formats, or both.

The Contractor must perform work against a time schedule mutually agreed
to with the DOCOTR and/or the technical monitors at the discretion of
the Government for each subtask within each of the research domains.

**10.1 General Acceptance Criteria**

General quality measures, as set forth below, will be applied to each
work product received from the Contractor under this Statement of Work.

-   **Accuracy** ‑ Work products must be accurate in presentation,
    technical content, and adherence to accepted elements of style.
    Documents should be free of spelling and grammatical errors.

```{=html}
<!-- -->
```
-   **Clarity** ‑ Work products must be clear and concise. All diagrams
    and graphics must be easy to understand and be relevant to the
    supporting narrative.

```{=html}
<!-- -->
```
-   **Consistency to Requirements** ‑ All work products must satisfy the
    requirements of this SOW.

```{=html}
<!-- -->
```
-   **File Editing** ‑ All text and diagrammatic files must be editable
    by the Government.

```{=html}
<!-- -->
```
-   **Timeliness** ‑ Work products must be submitted on or before the
    due date specified SOW or submitted in accordance with a later
    scheduled date determined by the Government. The Government will
    keep the Contractor informed accordingly.

**[11.0 QUALITY CONTROL PLAN/MONTHLY STATUS REPORTS/ FINANCIAL
REPORT]{.underline}**

The Contractor must provide an overall program management plan for
completing the requirements of the SOW task order and must document the
efforts performed to complete each task in a detailed Monthly Status
Report. The Contractor must track every required written report and
other products as defined by the DOCOTR until they are completed and the
project or product is closed out by the DOCOTR. The Project Manager or
alternate must have access to this information and must provide it to
the Government within 2 working days if requested by the DOCOTR.

**11.1 Quality Control Plan**

The Contractor must provide a Quality Control Plan as part of any
submission related to this SOW. The Quality Control Plan will describe
the Contractor's internal plans and policies to maintain the highest
level of quality on all products, both written and in other formats such
as interface designs.

**11.2 Quarterly Status Briefings**

The Contractor must provide quarterly briefings of progress to date
against defined requirements to the DOCOTR. These summaries must be in
PowerPoint format. The Contractor's Project Manager must be prepared to
brief these summaries if requested by the DOCOTR who may, at the
Government's discretion, accept the summaries in writing. The Government
does not want an elaborate briefing nor does it expect the Contractor to
expend significant resources in preparation for this briefing. The
intent of this briefing is to communicate status to the Government and
to allow the Government and Contractor an opportunity to identify and
address any potential issues that may impact project completion.

**11.3 Monthly Status Reports**

The Contractor must provide Monthly Status Reports in accordance with
requirements in FAA Acquisition Management Policy. The reports must be
sent to the Contracting Officer, the COTR, and the DOCOTR on or before
the 10^th^ of each month. The Monthly Status Reports must include
project progress and financial information.

**11.3.1 Monthly Progress Report**

Reporting requirements for the Monthly Progress Reports will be outlined
at the initial kick-off meeting. These will include the following
elements.

-   Summarize the efforts of each primary task in the Government SOW

##### Project status, to include objectives met, work completed, and work outstanding

##### Notable achievements

##### Issues or obstacles impeding progress and recommended solutions

-   Status of deliverables and milestones

-   Resource planning and status

-   Topics or issues identified by the government COTR

-   Plans for next month

**11.3.2 Monthly Financial Report**

Monthly Financial reporting requirements will be outlined at the initial
orientation meeting. These will include the following elements.

-   Dollars obligated

-   Dollars liquidated

-   Dollars remaining

-   Actual hours expended by position and employee name

-   Direct labor costs associated for that month

-   Budgeted total and budgeted monthly hours

-   Actual costs to date and for the reporting period (based on actual
    hours)

# 12. 0 TECHNICAL SUMMARY AND DELIVERABLES FOR THE THREE RESEARCH TASKS AND THE CROSS-CUTTING TASK

**[Task 1: Air traffic control human factors]{.underline}** (see 1.1.1)

Studies of air traffic controllers will be conducted under conditions
that are as similar as possible to those that they confront on the job
to obtain accurate capability assessments. Ideally, experiments must be
conducted using advanced simulation equipment whenever possible.
Measures of response time and accuracy in a variety of different
situations need to be recorded as precisely as possible, making computer
recording of such information critical.

**Subtask 1:** The Contractor must evaluate the prior research done and
summarize this work in a concise and useable format. The Contractor must
provide technical skill capable of reviewing past work in the area of
ATC human factors that relates to performance assessment and
enhancement.

**Subtask 2:** The Contractor must develop airspace and air traffic
scenarios as required to carry out ATC human factors research.

**Subtask 3:** Under the guidance of the Technical Monitor, the
Contractor must develop detailed research test plans for the purpose of
setting up experiments that focus on air traffic controller performance,
visual scanning, and workload assessment for current systems.

**Subtask 4:** The Contractor must conduct experiments within the
guidelines set by the American Psychological Association (APA) \"Ethical
Principles of Psychologists and Code of Conduct\" and FAA Order 9500/25.

**Subtask 5:** The Contractor must document each experiment with a
technical note or report in the approved FAA Technical Center format
with references in APA format. If required, the Contractor must also
prepare PowerPoint briefings about each experiment.

**Subtask 6:** The Contractor must provide support as needed to perform
non experimental studies of controller performance issues. These may
include survey and interview type studies, which may involve travel to
field locations. Survey forms and interview protocols must be approved
by the Technical Monitor and will be conducted in accordance with APA
guidelines.

**Subtask 7:** The Contractor must provide support as needed in the area
of human engineering of displays and controls that are used or may be
used in the control of air traffic. This support may involve what has
been traditionally been defined as basic ergonomics but may also include
the design or testing of decision support systems. This work, if
requested, must be in support of the current ATC system and must be
geared to specific requests from air traffic sponsors. The government
will provide hardware and software where applicable and laboratory space
as required.

**Subtask 8:** The Contractor must provide simulation support service as
necessary. These services may include setting up equipment and materials
for the simulation; creating and maintaining schedules; preparing
instructions to participants; developing data acquisition forms;
managing participants; calibrating equipment; preparing, copying, and
distributing simulation materials; initiating and monitoring simulation
runs; organizing, transcribing, and archiving data; formatting data for
analysis; and analyzing data.

**Task 1: Deliverables for the ATC human factors task**

+-----------+-------------------------------------+--------------------+
| **Task**  | **Deliverable**                     | **Due date**       |
+-----------+-------------------------------------+--------------------+
| Subtask 1 | Summary report                      | As needed          |
+-----------+-------------------------------------+--------------------+
| Subtask 2 | Traffic samples/airspace            | Ongoing            |
+-----------+-------------------------------------+--------------------+
| Subtask 3 | Research plans                      | Ongoing            |
+-----------+-------------------------------------+--------------------+
| Subtask 4 | Conduct Experiments                 | Ongoing            |
+-----------+-------------------------------------+--------------------+
| Subtask 5 | Technical notes/Final Reports       | Ongoing            |
|           |                                     |                    |
|           |                                     | Estimate of 2 tech |
|           |                                     | notes per year     |
+-----------+-------------------------------------+--------------------+
| Subtask 6 | Non experimental Study Support      | Ongoing            |
+-----------+-------------------------------------+--------------------+
| Subtask 7 | Human Engineering Support           | Ongoing            |
+-----------+-------------------------------------+--------------------+
| Subtask 8 | Simulation Support                  | Ongoing            |
+-----------+-------------------------------------+--------------------+
|           | Plans and Progress reports          | Monthly            |
+-----------+-------------------------------------+--------------------+

##  

##  

**[Task 2. Technical Operations and Standards Research (see
1.1.2)]{.underline}**

**Subtask 1:** When required, the Contractor must conduct a literature
survey, evaluate the prior research, and summarize the prior work in a
concise and useable format.

**Subtask 2:** When required, the Contractor must perform the following
types of tasks.

• Provide human-centered system design and evaluation engineering
service.

• Evaluate human-machine interface design and system performance.

• Provide guidelines for display screen development, use of color,
icons, and alerts.

• Develop measures of human performance and conduct human performance
evaluations using advanced equipment and procedures.

• Participate in the development of expert systems and job aids.

• Provide knowledge engineering service, conduct knowledge extraction
studies, and develop the knowledge base.

• Prepare reports describing study results

**Subtask 3:** The Contractor must provide support including the
necessary experienced personnel, materials, equipment, and travel as
needed to perform experimental and non experimental studies. These may
include laboratory studies or survey and interview type studies, which
may involve travel to field locations. When required, the Contractor
must accomplish all necessary arrangements, scheduling, equipment
procurement, preparation of instructions to participants, development of
data acquisition forms, etc. to enable and facilitate the studies.
Support tasks may include, but are not limited to the following
activities.

-   Developing detailed research test plans under the guidance of the
    Technical Monitor.

-   Developing data acquisition tools, materials, and forms.

-   Setting up equipment and materials for the study including
    preparation and calibration of equipment and preparing, copying and
    distributing study materials

-   Collecting data (such as conducting structured interviews, taking
    measurements, collecting observational data).

-   Supporting data analyses (such as organizing and formatting data for
    analysis, and conducting statistical analyses, preparing graphs and
    figures, and summarizing results).

**Subtask 4:** The Contractor must document each experiment with a
technical note or report as appropriate in the approved HFTAC format
with references in APA format. The Contractor must also prepare
PowerPoint slides summarizing the study as requested.

**Subtask 5:** Standard Development Support. The Contractor must support
the development, revisions, and updates to human factors standards
activities. The support may include the following activities.

-   Document configuration control.

-   Tracking of user and reviewer feedback and errata.

-   Responding to user request for information as directed by the
    Government.

-   Obtaining, copying, and scanning articles.

-   Conducting literature reviews, reviewing literature and standards
    for information, and summarizing information into a concise and
    usable format.

-   Conducting studies aimed at enhancing document usability.

-   Document proofreading against established criteria

**Task 2: Technical Operations and Standards Support**

+-----------+-------------------------------------+--------------------+
| **Task**  | **Deliverable**                     | **Due date**       |
+-----------+-------------------------------------+--------------------+
| Subtask 1 | Summary report                      | As required        |
+-----------+-------------------------------------+--------------------+
| Subtask 2 | Human Engineering Support           | Ongoing            |
+-----------+-------------------------------------+--------------------+
| Subtask 3 | Experimental and Non-experimental   | Ongoing            |
|           | Study Support                       |                    |
+-----------+-------------------------------------+--------------------+
| Subtask 4 | Technical notes/Final Reports       | Ongoing            |
|           |                                     |                    |
|           |                                     | Estimate of 2 tech |
|           |                                     | notes per year     |
+-----------+-------------------------------------+--------------------+
| Subtask 5 | Standard Development Support        | Ongoing            |
+-----------+-------------------------------------+--------------------+
|           | Plans and Progress reports          | Monthly            |
+-----------+-------------------------------------+--------------------+

**[Task 3: Systems Development and Acquisition Support (see
1.1.3)]{.underline}**

The work in this area is often system-specific. Specific systems,
prototypes of systems, or sets of systems are evaluated for usability,
compliance with standards, and consistency with existing tools.
Sometimes the work involves collecting baseline data on current system
use, participating in design reviews and documenting the results, or
eliciting information on system needs and requirements from user groups.

**Subtask 1**: Human Factors requirements specification. The Contractor
must provide the necessary experienced personnel to accomplish the
following types of tasks.

-   Identify human factors requirements applicable to the specific
    system acquisition consistent with the FAA acquisition management
    system.

-   Elicit user needs from user groups or documentation, document the
    user needs, and translate the user needs into system requirements.

-   Collect and document baseline data on current system use and
    translate those data into system requirements.

-   Attend user group meetings as required to provide technical support
    and gather information.

-   Define requirements and create program and implementation plans.

**Subtask 2:** Evaluate systems or system documentation against current
human factors principles, practices, or standards. The Contractor must
perform the following types of activities on this subtask.

-   Identify relevant information from specific standards, requirements,
    or guidelines.

-   Conduct a literature search, read, and summarize literature on a
    particular topic.

-   Design and conduct system or documentation evaluations.

-   Document the results of this evaluation in a formal report.

**Subtask 3:** Human Factors assessments and usability analyses. The
Contractor must apply Human Factors methods such as usability
assessments or heuristic evaluations of specific systems, prototypes, or
equipment. This subtask may require the Contractor to perform the
following types of activities.

-   Collect human performance data or equipment performance data (such
    as photometric or audiometric measures).

-   Develop data collection instruments such as questionnaires or rating
    scales.

-   Participate in working group meetings.

-   Conduct design reviews.

-   Conduct benefit studies.

-   Provide data management and reduction services as required.

-   Prepare reports describing the assessments and results.

**Subtask 4:** Iterative Prototyping. The Contractor must provide
experienced personnel to accomplish the following types of tasks in the
iterative prototyping process.

-   Create prototype(s) based on knowledge of requirements and customer
    needs in a format mutually agreed upon by the Contractor and
    Government.

-   Test or evaluate prototype(s).

-   Revise or refine prototype(s) based on the results of tests and user
    feedback.

-   Create and present PowerPoint presentation(s) to communicate
    findings to stakeholders.

-   Provide graphics for presentations.

-   Document design solutions.

**Subtask 5:** Report writing. The Contractor must prepare written
documentation summarizing findings in the approved HFTAC format with
references in APA format.

**Task 3: Systems Development and Acquisition** Support

  ----------- ------------------------------------- ---------------------
  **Task**    **Deliverable**                       **Due date**

  Subtask 1   Human Factors Requirements            As Required
              Specification                         

  Subtask 2   Evaluate Systems against Current      Ongoing
              Knowledge or Standards                

  Subtask 3   Human Factors Assessments and         Ongoing
              Usability Analyses                    

  Subtask 4   Iterative Prototyping                 Ongoing

  Subtask 5   Report Writing                        Ongoing /per project

              Plans and Progress Reports            Monthly
  ----------- ------------------------------------- ---------------------

**[Task 4: Cross-cutting Support (see 1.1.4)]{.underline}**

The Contractor will perform the following activities in support of all
three of the research tasks.

**Subtask 1:** Provide technical editing support for document
preparation. The Contractor must provide an experienced technical editor
to ensure that all HFTAC published documents conform to the required
writing styles, contain no grammatical or syntactic errors, include all
required materials (e.g., references, acronym lists, appendixes), and
are professionally formatted.

-   The technical editor must also coordinate the publication and
    distribution of the documents.

-   Document management including editing, formatting, and numbering,
    formatting of references, indexes and tables of contents.

**Subtask 2:** Website and prototyping support. The Contractor must
provide an experienced computer scientist who will build and maintain a
reliable, professional, and user-friendly internet website for the
HFTAC. This individual may also be required to create standalone
software applications as rapid prototypes of systems, data collection
tools, data analysis routines, and small-scale database management
systems. The support may include the following activities.

-   Ensuring that the information on the website is up-to-date.

-   Creating web-based data collection tools, data analysis routines,
    and a small-scale database management system to manage the on-line
    standard.

-   Adding content to the website as appropriate.

-   Provide rapid prototyping for CHI development and Web site
    development

**Task 4: Cross-cutting Support**

  -------------- ------------------------------------------ -------------
  **Task**       **Deliverable**                            **Due date**

  Subtask 1      Technical Editing of Documents             Ongoing

  Subtask 2      Web and Prototyping Support                Ongoing

                 Plans and Progress Reports                 Monthly
  -------------- ------------------------------------------ -------------

**[13.0 PERSONNEL]{.underline}**

**[In addition]{.underline} to the qualifications defined in Part I --
Section C, Definition of Labor Categories, the personnel occupying the
following labor categories must possess the following:**

> **[Note:]{.underline}** Unless otherwise specified, those individuals
> requiring degrees shall have degrees in aviation research, psychology,
> engineering, aerospace engineering, industrial engineering, or human
> factors. The term "relevant experience" is defined as experience
> applicable to the tasks and requirements defined in this SOW and are
> determined by the COTR.

\* Denotes Key Personnel

**\*Human Factors Specialist/A (Project On-site Manager)**

Only one individual occupying this position will have this duty, and
will spend no more than 10% of effort devoted to Task Area Lead
functions. A graduate degree and experience in a research and
development setting is preferred. This person need not demonstrate
proficiency in planning tools (i.e., work breakdown structures, Gantt
charts, critical path analyses, PERT charts, etc.); however, prior
experience in the management of professional personnel and resources is
required. This person's duties shall include coordination of the
Contractor's efforts on site at the Technical Center. This person shall
be a full participant in research and development efforts conducted by
the Contractor for or with the HFTAC. This person shall be the principal
point of contact for the contractor at the William J. Hughes Technical
Center and shall take technical direction from the DOCOTR. This person
shall respond to requests from the research psychologists for
arrangements and resources necessary to conduct research at the FAA
Technical Center. This individual shall track work activities including
schedules, deliverables and costs and shall prepare status and financial
reports as defined elsewhere in this SOW. Limited travel may be required
to field research sites and FAA administrative offices.

**\*Human Factors Specialist/A or B**

This person will be responsible for planning and carrying out human
factors research related to air traffic control, technical operations,
standards, and applications human factors. This person will take
technical direction from the Project On Site Manager (HF/A).

**Human Factors Specialist/D**

Experience in applying human factors principles and techniques to the
development or acquisition of systems is preferred.

**\*Air Traffic Control (ATC) Specialist**

This person must be a certified professional controller in a TRACON or
an ARTCC. Experience in both is desirable. A background in plans and
procedures, airspace planning, and/or QA would be beneficial. This
person will perform the following duties on an as-needed basis. This
person will provide ATC expertise necessary for the development and
conduct of both experimental and survey research concerning air traffic
controller performance and workload. This person may serve as an
over-the-shoulder observer during simulation research and may be asked
to coordinate the activities of participating field personnel. This may
involve travel.

**Airway Facilities (AF) Specialist (as known as Technical Operations
Specialist)**

No further definition needed.

**Research Support Technician I**

This person must possess a bachelor's degree, including studies in
psychology or a related social science discipline. This person will be
involved in setting up and running laboratory experiments using
simulation tools available. Duties shall include the collection and
reduction of data in real time and post hoc. Operation and first level
maintenance of common laboratory devices such as sound level meters,
photometers and bio-physiological equipment may be required. Past
laboratory or field research experience is preferred.

**Research Support Technician II**

This person must possess a high school diploma as a minimum requirement.
This individual must have at least one year of documentation control,
clerical experience or college education. This person must be familiar
with Windows-based computer programs (such as Word for Windows, Excel
and Power Point) and have the demonstrated ability to do word processing
and data entry into a spread sheet format compatible with Excel. This
person must take data in raw form from questionnaires, documents
provided by the researchers, and other formats and enter it into
spreadsheet and word processing formats. This individual will be
responsible for maintaining these basic data bases and for producing
output in either hard copy or Excel compatible files.

**Technical Editor**

This person must demonstrate experience in editing technical and
research documents. Experience or training in editing for grammar,
spelling, and punctuation, formatting of indexes, tables,
bibliographies, references, acronym lists, or charts is required.
Experience with American Psychological Association (APA) and government
formats is desirable. This person shall receive reports and papers in
either paper or electronic copy and be prepared to provide revised
editions in Microsoft Word format currently in use by the FAA. The
technical editor shall apply APA and government grammar rules, style,
and format requirements to publications. Additionally, the technical
editor shall be responsible for document configuration control,
assigning or obtaining a report number, and creating a clearance form
for the document and signing the form after editing the document.
Knowledge of scientific writing and a variety of writing styles would be
beneficial. The individual shall have experience in setting up and
revising tables and graphs. This person shall have demonstrated the
ability to work as a member of a team and be able to both give and
receive feedback based on APA and in-house writing standards.

**[Web Designer/D]{.underline}**

No further definition needed.