July 31, 1995 M23-1, Part II, Revised

CONTENTS

CHAPTER 2. COMPOSITION OF WORK RATE STANDARDS

PARAGRAPH PAGE

2.01 Composition of Work Rate Standards 2-1

2.02 Allowances and Allowance Percentage Factors 2-1

2.03 Administrative WIDs and Work Rate Standards 2-2

2-i

July 31, 1995 M23-1, Part II, Revised

CHAPTER 2. COMPOSITION OF WORK RATE STANDARDS

2.01 COMPOSITION OF WORK RATE STANDARDS. The work rate standards
contained in this manual were developed through the use of the \"work
sampling by self observation\" technique, program judgement, and
historical data. Based on the data collected, percentages of productive
time and allowances were computed. Duties within each activity which are
associated but are not directly related to processing an end product are
included in the standard. Also included in the computation is the time
expended on the nonproductive allowable items listed in paragraph 2.02,
and the time spent by working supervisors in performing supervisory
duties.

2.02 ALLOWANCES AND ALLOWANCE PERCENTAGE FACTORS. Based on the study
data collected, the percentage of time computed for allowances or
allowable nonproductive items and built into each of the work rate
standards is 14.67 percent for all Administrative activities except the
Records Processing Center and the Service Medical Records Center. Work
Measurement Studies will be conducted at these Centers in the near
future. The following allowances have been included:

a\. Office Maintenance (0.32 Percent). Routine nonproductive activities
or housekeeping duties such as cleaning office machines, dusting,
adjusting furniture, replenishing deskside supply of stationery, forms
or supplies; preparing requisitions for new equipment.

b\. Unavoidable Delay (1.84 Percent). Nonproductive factors beyond the
control of individual employees, such as workflow delay, machine
breakdown, charity or bond drive, nontraining meeting, signing own time
and leave records.

c\. Personal Need (11.52 Percent). Nonproductive time for personal
reasons, authorized rest period, or authorized absence not charged to
leave. Examples of personal needs are: visits to the restroom or water
fountain; personal conversation or telephone call, coffee break,
inactive moments to relieve fatigue, tardiness not charged to leave, and
securing first aid.

d\. Self-Development/Training (0.99 Percent). Nonproductive time for
training. This includes reviewing procedures, instructions, public laws,
or professional publications, performance evaluations, maintaining
personal reference library, and similar informal actions to develop or
improve job skills. This does not include Benefits Delivery Network
(BDN) training, Centralized Transcription Activity (CTA) training, or
formal offstation training.

2-1

M23-1, Part II, Revised July 31, 1995

2.03 ADMINISTRATIVE WORKLOAD IDENTIFIERS (WIDs) and WORK RATE STANDARDS

[Activity and WID Description]{.underline} [Work-Rate
Standard]{.underline}

[Decimal]{.underline}

Hour Minutes WID No.

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Office of the Chief Administrative Division Staff-Hour

Borrowed Time 3001.BT

Loaned Time 3001.LT

Non-GOE Hours 3001.02

Unmeasured Hours 3001.03

PAID GOE Hours\* 3002.00

Overtime\* 3002.01

Annual Leave\* 3002.03

Sick Leave\* 3002.04

Without Pay\* 3002.05

Authorized Absence\* 3002.06

Office of the Chief Support Services Division Staff-Hour

Borrowed Time 3500.BT

Loaned Time 3500.LT

Non-GOE Hours 3500.02

Unmeasured Hours 3500.03

PAID GOE Hours\* 3500.04

Overtime\* 3500.05

Annual Leave\* 3500.07

Sick Leave\* 3500.08

Without Pay\* 3500.09

Authorized Absence\* 3500.10

Mail/Messenger

Other Measured Hours Actual 3020.06

Incoming Mail .0067 .40 3020.00

Outgoing Mail .0036 .21 3020.01

Philadelphia ONLY .0020 .12 3020.02

Msgr Svc Ft Traveled .2038 12.22 3020.03

Msgr Svc Stops .0064 .38 3020.04

Unscheduled Msgr Svc (HRS) Actual 3020.05

Mail/Messenger Administrative Division Staff-Hour

Borrowed Time 3005.BT

Loaned Time 3005.LT

Non-GOE Hours 3005.02

Unmeasured Hours 3005.03

PAID GOE Hours\* 3005.04

Overtime\* 3005.05

\* indicates information is system-generated and requires no input from
field stations.

2-2

December 13, 1995 M23-1, Part II, Revised

[Activity and WID Description]{.underline} [Work-Rate
Standard]{.underline}

[Decimal]{.underline}

Hour Minutes WID No.

[                                                                            
.]{.underline}

Annual Leave\* 3005.07

Sick Leave\* 3005.08

Without Pay\* 3005.09

Authorized Absence 3005.10

Mail/Messenger Support Services Division Staff-Hour

Borrowed Time 3505.BT

Loaned Time 3505.LT

Non-GOE Hours 3505.02

Unmeasured Hours 3505.03

PAID GOE Hours\* 3505.04

Overtime\* 3505.05

Annual Leave\* 3505.07

Sick Leave\* 3505.08

Without Pay\* 3505.09

Authorized Absence\* 3505.10

Mail Costs Report

USPS Meter Descending Reading Beginning of Period 3014.00

USPS Meter #1 Descending Beginning of Period 3014.01

USPS Meter #2 Descending Beginning of Period 3014.02

USPS Meter #3 Descending Beginning of Period 3014.03

USPS Meter #4 Descending Beginning of Period 3014.04

USPS Meter #5 Descending Beginning of Period 3014.05

USPS Meter #6 Descending Beginning of Period 3014.06

USPS Meter #7 Descending Beginning of Period 3014.07

USPS Meter #8 Descending Beginning of Period 3014.08

USPS Meter #9 Descending Beginning of Period 3014.09

USPS Meter Descending Reading Postage Added During Period 3015.00

USPS Meter #1 Descending Read Postage Added During Period 3015.01

USPS Meter #2 Descending Read Postage Added During Period 3015.02

USPS Meter #3 Descending Read Postage Added During Period 3015.03

USPS Meter #4 Descending Read Postage Added During Period 3015.04

USPS Meter #5 Descending Read Postage Added During Period 3015.05

USPS Meter #6 Descending Read Postage Added During Period 3015.06

USPS Meter #7 Descending Read Postage Added During Period 3015.07

USPS Meter #8 Descending Read Postage Added During Period 3015.08

USPS Meter #9 Descending Read Postage Added During Period 3015.09

USPS Meter Descending Reading for End of Period 3016.00

USPS Meter #1 Descending Reading for End of Period 3016.01

USPS Meter #2 Descending Reading for End of Period 3016.02

USPS Meter #3 Descending Reading for End of Period 3016.03

USPS Meter #4 Descending Reading for End of Period 3016.04

\*indicates information is system-generated and requires no input from
field stations.

2-3

M23-1, Part II, Revised December 13, 1995

[Activity and WID Description]{.underline} [Work-Rate
Standard]{.underline}

[Decimal]{.underline}

Hour Minutes WID No.

[                                                                            
.]{.underline}

USPS Meter #5 Descending Reading for End of Period 3016.05

USPS Meter #6 Descending Reading for End of Period 3016.06

USPS Meter #7 Descending Reading for End of Period 3016.07

USPS Meter #8 Descending Reading for End of Period 3016.08

USPS Meter #9 Descending Reading for End of Period 3016.09

USPS Meter Ascending Reading Beginning of Period 3017.00

USPS Meter #1 Ascending Reading Beginning of Period 3017.01

USPS Meter #2 Ascending Reading Beginning of Period 3017.02

USPS Meter #3 Ascending Reading Beginning of Period 3017.03

USPS Meter #4 Ascending Reading Beginning of Period 3017.04

USPS Meter #5 Ascending Reading Beginning of Period 3017.05

USPS Meter #6 Ascending Reading Beginning of Period 3017.06

USPS Meter #7 Ascending Reading Beginning of Period 3017.07

USPS Meter #8 Ascending Reading Beginning of Period 3017.08

USPS Meter #9 Ascending Reading Beginning of Period 3017.09

USPS Meter Ascending Reading End of Period 3022.00

USPS Meter #1 Ascending Reading End of Period 3022.01

USPS Meter #2 Ascending Reading End of Period 3022.02

USPS Meter #3 Ascending Reading End of Period 3022.03

USPS Meter #4 Ascending Reading End of Period 3022.04

USPS Meter #5 Ascending Reading End of Period 3022.05

USPS Meter #6 Ascending Reading End of Period 3022.06

USPS Meter #7 Ascending Reading End of Period 3022.07

USPS Meter #8 Ascending Reading End of Period 3022.08

USPS Meter #9 Ascending Reading End of Period 3022.09

UPS Register Descending Reading End of Period 3018.00

UPS Register Descending Reading Beginning of Period 3018.01

UPS Register Ascending Reading End of Period 3019.00

UPS Register Ascending Reading Beginning of Period 3019.01

UPS Spoiled Postage 3020.23

USPS Spoiled Postage 3020.09

Number of Presort Pieces 3020.10

Number of Presort Pieces Qualified 3020.11

Amount of Residual Postage Paid 3020.12

Amount of Presort Fees Paid 3020.13

Total Presort Savings 3020.14

Total Number of BRM Post Cards 3020.15

Total Number of BRM Letters 3020.16

Cost GSA Contract Overnight Mail 3020.24

Number of Pieces GSA Contract Overnight Mail 3020.25

CTA/PCTS/DTU

Centralized Transcription Activity

Other Measured Hours Actual 3006.05

Pages Original Typing .3038 18.22 3007.25

Pages Pattern Typing .2301 13.80 3007.26

\*indicates information is system-generated and requires no input from
field stations

2-4

M23-1, Part II, Revised March 4, 1996

Change 1

[Activity and WID Description]{.underline} [Work-Rate
Standard]{.underline}

[Decimal]{.underline}

Hour Minutes WID No.

[                                                                          
  ]{.underline}

Pages Brokered Typing .2615 15.69 3007.27

Pages Printed Not Typed .0366 2.19 3007.28

Photocopies Produced by CTA .0130 .78 3007.29

Minutes Pending 3007.30

Worksheets Pending 3007.31

Sample Size for SQC 3007.17

Number of Errors 3007.18

Code 1 Error 3007.19

Code 2 Error 3007.20

Code 3 Error 3007.21

Code 4 Error 3007.22

Early Mail Release .0261 1.56 3007.23

CTA Training Hours Actual 3007.24

Personal Computer Terminal System

Admin Msgs Sent .1393 8.35 3006.00

PCTS Msgs Received .0746 4.47 3006.02

FAX Msgs Sent/Received .0530 3.18 3006.03

Data Terminal Unit

CEST/BADD Transactions .0626 3.75 3006.06

FNOD Transactions .0685 4.11 3006.07

Record Inquiries .0583 3.49 3006.08

CADD Transactions .0368 2.20 3006.10

VAFs 10-7131 and 21-3101 Processed .0170 1.20 3006.11

CTA/PCTS/DTU Administrative Division Staff-Hour

Borrowed Time 3007.BT

Loaned Time 3007.LT

Non-GOE Time 3007.02

Unmeasured Time 3007.03

PAID GOE Hours\* 3007.04

Overtime\* 3007.05

Annual Leave\* 3007.07

Sick Leave\* 3007.08

Without Pay\* 3007.09

Authorized Absence\* 3007.10

CTA/PCTS/DTU Support Services Division Staff-Hour

Borrowed Time 3507.BT

Loaned Time 3507.LT

Non-GOE Hours 3507.02

Unmeasured Hours 3507.03

PAID GOE Hours\* 3507.04

Overtime\* 3507.05

Annual Leave\* 3507.07

Sick Leave\* 3507.08

Without Pay\* 3507.09

Authorized Absence\* 3507.10

\*indicates information is system-generated and requires no input from
field stations.

M23-1, Part II, Revised March 4, 1996

Change 1

[Activity and WID Description]{.underline} [Work-Rate
Standard]{.underline}

[Decimal]{.underline}

Hour Minutes WID No.

[                                                                          
  ]{.underline}

Services

Other Measured Hours Actual 3013.08

Facilities Management - Admin Actual 3700.00

Collateral Duty Hours - Admin Actual 3750.00

Records Management

Records Selected 3013.01

Records Shipped 3013.02

Hours Performed by Admin Actual 3013.09

Hours Performed by Other Than Admin 3013.10

Reproduction

Duplicating Impressions .0017 .10 3021.03

Address Impressions .0022 .13 3021.04

Special Photocopies .0040 .24 3021.06

Photocopies - Admin .0026 .15 3021.07

Photocopies - Other Than Admin Actual 3021.08

Microfilm Images/Microfiche Prints .0031 .07 3021.09

Graphic Arts .0985 5.91 3021.10

Photocopy Jobs Pending 3021.11

Printing Jobs Pending 3021.12

Publications

Depot Line Items Ordered .2027 12.16 3025.06

Initial Distribution .0044 .26 3025.07

Office Supplies Ordered .0521 3.12 3025.08

Orders Filled .0882 5.29 3025.09

Annual Inven/Semiann. Review (HRS) Actual 3025.10

Loan Guaranty Files

Folder Lookups .0178 1.06 3009.15

Search Mail (Attached) .0621 3.72 3009.16

Mail Filed .0129 .77 3009.17

Indexing Actions .0168 1.00 3009.18

Loan Guaranty Files Recalled .0619 1.01 3009.19

Loan Guaranty Files Assigned .0739 4.43 3009.20

Guardianship Files

Folder Lookups/Mail Filed .2188 13.12 3011.13

Search Mail (Attached) .1622 9.73 3011.14

Indexing Actions .0299 1.79 3011.15

\*indicates information is system-generated and requires no input from
field stations.

2-6

March 4, 1996 M23-1, Part II, Revised

Change 1

[Activity and WID Description]{.underline} [Work-Rate
Standard]{.underline}

[Decimal]{.underline}

Hour Minutes WID No.

[                                                                          
  ]{.underline}

Services Administrative Division Staff-Hour

Borrowed Time 3012.BT

Loaned Time 3012.LT

Non-GOE Hours 3012.02

Unmeasured Hours 3012.03

PAID GOE Hours\* 3012.04

Overtime\* 3012.05

Annual Leave\* 3012.07

Sick Leave\* 3012.08

Without Pay\* 3012.09

Authorized Absence 3012.10

Services Support Services Division Staff-Hour

Borrowed Time 3512.BT

Loaned Time 3512.LT

Non-GOE Hours 3512.02

Unmeasured Hours 3512.03

PAID GOE Hours\* 3512.04

Overtime\* 3512.05

Annual Leave\* 3512.07

Sick Leave\* 3512.08

Without Pay\* 3512.09

Authorized Absence\* 3512.10

Chapter 30 Unit ONLY \-- ONLY THE RPOs CAN USE THESE WIDS

Claims Established

CEST Transactions .1570 9.42 3600.00

Informal Applications .1615 9.69 3600.01

Chapter 30/34 Conversion .2975 17.85 3600.02

BDN Transactions

CADD .0640 3.84 3610.00

CORR .0294 1.76 3610.01

Record Inquiries .1115 6.69 3610.02

BADD .1290 7.74 3610.03

DUPC .1238 7.42 3610.04

PCAN .0993 5.95 3610.05

Folder Transfers

Transfer In .1846 11.07 3620.00

Transfer Out .3938 23.62 3620.01

POAs .0309 1.85 3620.02

No Record Mail .0447 2.68 3620.03

\*indicates information is system-generated and requires no input from
field stations.

2-7

M23-1, Part II, Revised March 4, 1996

Change 1

[Activity and WID Description]{.underline} [Work-Rate
Standard]{.underline}

[Decimal]{.underline}

Hour Minutes WID No.

[                                                                          
  ]{.underline}

Batch Preparation/Shoeboxing .0306 1.83 3630.00

Folder Status .0625 3.75 3630.01

Image Prints .0023 .13 3630.02

Data Base Repair .0737 4.42 3630.03

Reports .7855 47.13 3630.04

Mail (Chap 30 ONLY)

Incoming .0030 .18 3640.00

Returned .0725 4.35 3640.01

Reproduction

Microfiche Prints .0657 3.94 3650.00

Other Measured Hours Actual 3650.01

Chapter 30 Unit ONLY - Administrative Division Staff-Hour

Borrowed Time 3008.BT

Loaned Time 3008.LT

Non-GOE Hours 3008.02

Unmeasured Hours 3008.03

PAID GOE Hours\* 3008.04

Overtime\* 3008.05

Annual Leave\* 3008.07

Sick Leave\* 3008.08

Without Pay\* 3008.09

Authorized Absence 3008.10

Chapter 30 Unit ONLY - Administrative Section Staff-Hour

Borrowed Time 3508.BT

Loaned Time 3508.LT

Non-GOE Hours 3508.02

Unmeasured Hours 3508.03

PAID GOE Hours\* 3508.04

Overtime\* 3508.05

Annual Leave\* 3508.07

Sick Leave\* 3508.08

Without Pay\* 3508.09

Authorized Absence 3508.10

\*indicates information is system-generated and requires no input from
field stations.

2-8

July 31, 1995 M23-1, Part II, Revised

[Activity and WID Description]{.underline} [Work-Rate
Standard]{.underline}

[Decimal]{.underline}

Hour Minutes WID No.

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Annual Leave\* 3060.07

Sick Leave\* 3060.08

Without Pay\* 3060.09

Authorized Absence\* 3060.10

\* indicates information is system-generated and requires no input from
field stations.

2-9