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**EXECUTIVE SUMMARY**

HECO Operations, Inc. DBA SERVPRO of NE Columbus is a Woman Owned Ohio
corporation established in 1977 located in Worthington, Ohio. Our
business started the first year with one employee, one truck unit and
revenues of \$24,000. Our primary jobs were carpet cleaning, small
residential water damages and fire restoration. Over the next several
years we continued to grow.

In 1981, we became the largest franchise in the country which continued
thru 1984 with revenues of over \$600,000 per year. We have since
purchased 5 more franchises in Columbus, Ohio and have become one of the
nation's Large Loss Centers.

In 1986, Bob Heid, one of the founders, became one the nation's seven
regional directors. As regional director, he oversees and is directly
responsible for 268 SERVPRO franchises in Ohio, Michigan and Florida and
continues to be involved in daily operations. These 3 states have been
the largest producing SERVPRO franchises in the nation for seven
straight years. Since 1981, we have grown to 38 employees, 30 trucks and
revenues of \$2.8 million annually and added many services for our
customers. We have the capabilities and resources to handle any size
job.

Our organization is committed to providing expert services to reduce
business interruptions and recovery loss. In fact, we give every
customer a certificate of satisfaction to ensure every job is done
properly. Our guideline includes uniformed employees; proper business
insurance; professional organized documentation and photos with every
job file. SERVPRO offers live personnel available 24 hours a day. Our
company guidelines require our 1-4-8 response time. This means within
the 1^st^ hour we will make contact with the customer and arrange
services. We will then be on site by the 4^th^ hour to start the
service. By the 8^th^ hour we will have the estimate completed after we
assess the damage. All vehicles and equipment are properly marked and
easily identified. We provide strict training requirements and
continuing education for all employees. We operate our firm under, and
participate in, a drug free workplace program. Our guidelines were
designed to decrease cost, time and energy in completing the job. The
sooner and more efficiently our office can finish the job, the sooner
our customers can get on with their lives, and ***that*** is the bottom
line. Proven results make SERVPRO of NE Columbus #1 in the restoration
industry.

SERVPRO of NE Columbus has handled many jobs from small residential to
large commercial. Some of the projects we've completed over the years
include schools and colleges with air quality issues, mold, fire and
water damages as well as health care facilities. We have performed many
vandalism damage restorations to public property, including Olentangy
High School which had over \$400,000 in damage. Our HVAC cleaning
division is one of the nation's largest, with millions of linear feet
remediated and restored. Our completed jobs include:

-   **Bureau of Workers Compensation** (34 stories): This was a very
    complicated project. The BWC building has two 15 story shafts and
    over 1 million square feet of offices. The project difficulty was to
    clean these shafts and offices while keeping the building
    operational.

-   **Michigan State University** (2.7million square feet): Completing
    this project each year in less than 5 weeks, these buildings are
    over 350,000 square feet each. Many of these systems contained
    design modifications that presented difficulties that had to be
    solved on the spot.

-   **Ohio Supreme Court**: The Ohio Supreme Court restoration project
    was a delicate restoration involving many pieces of irreplaceable
    artwork and architecture. By restoring rather than replacing the
    ductwork we were able to save the state of Ohio better than
    \$100,000 as well as the artwork and architecture.

-   **Ohio Prison Systems**: We were called into the situation where the
    HVAC systems were contaminated with mold and asbestos. We were able
    to remove and remediate the contaminants to more than comply with
    State air quality guidelines. There were many security and safety
    problems with which to contend in these projects.

> ![](media/image3.jpeg){width="8.0in" height="1.4597222222222221in"}.
> **Facilities & Equipment**

Our work in the environment and restoration field requires the following
certifications:

IICRC (The Institute of Inspection, Cleaning and Restoration
Certification**)**: Mold, Water & Fire

NADCA (National Air Cleaners of America): ASCS (Air System Cleaning
Specialist)

State of Ohio: Lead Safe Renovation

State of Ohio: Asbestos Abatement Project Management

State Certified to Teach Continuing Education:

Mold Remediation, Restoration of Fire/Smoke Damage, Water Mitigation:

Property Managers

Insurance Adjusters

Real Estate Agents

**Services**

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**Headquarters Staff**

**Financial Management** is provided by our majority owner, Patricia
Heid. She also administers guidance to upper management and daily
operations.

**Daily Operations** supervision is supplied by co-owner and
Vice-president, Richard Cottrill. Richard is also in control of all mold
projects as well as environmental issues.

**Government Contracts** and related projects are handled by our
Division Manager, Jeff Propps. Jeff negotiates all federal, state and
local government projects as well as directs the HVAC cleaning division.

**Operations Manager** Roger Hill leads the production and warehouse
staff and is a former franchise owner himself. Roger is also in charge
of inventory control and plays an integral roll in payroll management.

**Health and Safety Officer** Dan Schlea implements state safety
compliance, OSHA regulations and job site visits for safety purposes.
Dan also conducts accident investigations in addition to training
employees.

**Office Manager** Jeanie Dickey supervises the office personnel and is
responsible for A/R, A/P, payroll, royalties, taxes and customer
disputes.

**GENERAL SERVICES ADMINISTRATION**

Federal Supply Service\
**[Authorized Federal Supply Schedule Price List]{.underline}**\
On-line access to contract ordering information, terms and conditions,
up-to-date pricing, and the option to create an electronic delivery
order are available through GSA Advantage!™, a menu-driven database
system.\
The INTERNET address for GSA *Advantage!™* is:
[www.GSAAdvantage.gov](http://www.GSAAdvantage.gov/).

**SCHEDULE TITLE:** Federal Supply Schedule 899 -- ENVIRONMENTAL
SERVICES

**FSC GROUP 899** -- Environmental Services

**FSC Classes:** SIN 899-3, SIN 899-8

**NAICS Codes**: 541620, 562910

**CONTRACT NUMBER: GS-10F-0287S**

**CONTRACT PERIOD: June 6, 2006 -- June 5, 2011**

For more information on ordering from Federal Supply Schedules click on
the FSS Schedules button at [www.fss.gsa.gov](http://www.fss.gsa.gov/).

**CONTRACTOR: HECO Operations, Inc.,**

**Dba Servpro of N.E. Columbus**

**7440 Pingue Drive**

**Worthington, OH 43085-1741**

**CONTRACTOR'S ADMINISTRATION SOURCE:**

Jeff Propps

> 7440 Pingue Drive

Worthington, OH 43085-1741

Phone: 614-888-5700

FAX: 614-888-0112

jpropps@spohio.com

**CONTRACTOR'S INTERNET ADDRESS:
[www.servpro.com/franchise.asp?id1910](http://www.servpro.com/franchise.asp?id1910)**

**BUSINESS SIZE:** Small Woman Owned

**[CUSTOMER INFORMATION:]{.underline}**

**1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs):**

**SIN DESCRIPTION**

3.  Environmental Occupational Training Services

899-8 Remediation Services

**1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN:**

**SIN 899-3 Pricing:**

\(1\) Title of Course: Recognition & Remediation of Mold -- 3 Hours

Price: \$29.40 per student

\(2\) Title of Course: Restoration of Water Damages -- 2 Hours

Price: \$19.60 per student

\(3\) Title of Course: Restoration of Smoke/Damage -- 4 Hours

Price: \$39.20 per student

SIN 899-8 Pricing:

  ----------------------------- -------------- -------------- -------------
                                                              

  **GSA**                                      **GSA**        

  **Labor**                     **UNIT**       **Rates per**  

  **Category**                                 **Unit**       

                                                              

                                                              

  ***Personnel***                                             

  General Labor                 HR             \$28.67        

  Health & Safety Officer       HR             \$49.00        

  HVAC Remediation Speclialist  HR             \$72.00        

  Mold General Labor            HR             \$39.00        

  Project Manager               HR             \$67.50        

  Remediation Supervisor        HR             \$58.60        

  Remediation Technician        HR             \$48.02        

  Restoration Supervisor        HR             \$53.90        

  Restoration Technician        HR             \$48.02        

  Secretarial Field Clerk       HR             \$36.00        

                                                              

                                                              

                                                              

  **NOTE:**                                                   

  **Standard Time is Monday to                                
  Friday, First 8 hours per day                               
  or 40 hours per week**                                      

  **Overtime is classified                                    
  after 8 hours per day (M-F)                                 
  or after 40 hours per week                                  
  (M-F)**                                                     

  **Overtime is classified all                                
  day Saturday and Sunday**                                   

  **Overtime Rate is 1-1/2 the                                
  standard time rate**                                        

  **All labor rate are billed                                 
  portal to portal**                                          

                                                              

                                                              

                                                              

  ***Personal Protective                                      
  Equipment***                                                

  C-Level Modified (asbestos,                                 

  mold, lead) - per person      SHIFT          \$24.50        

                                                              

  ***Vehicles and Heavy                                       
  Equipment***                                                

  4X4 Pick=Up Trucks/Vans       SHIFT          \$73.50        

  Boom Truck                    SHIFT          \$294.00       

  Box Van 10 to 20 Tons         SHIFT          \$98.00        

  Extraction Truck              SHIFT          \$539.00       

  40 Foot Truck - 2 men         HR             \$102.90       

  40 Foot Truck - 3 men         HR             \$137.20       

  40 Foot Truck - 4 men         HR             \$166.60       

                                                              

  ***Equipment***                                             

  Air Drill                     SHIFT          \$34.30        

  Air Scrubbers, w/HEPA PAS500  SHIFT          \$39.20        

  Air Scrubbers, w/HEPA PAS1000 SHIFT          \$53.90        

  Airless Sprayers              SHIFT          \$73.50        

  Soda Blast Machine            SHIFT          \$73.50        

  Boroscope - Battery Powered   SHIFT          \$24.50        

  Buffer, Floor                 SHIFT          \$44.10        

  Dehumidifier, Portable, Large DAY            \$80.56        

  Dehumidifier, Portable, Extra DAY            \$99.93        
  Large                                                       

  Dehumidifier, Portable,       DAY            \$269.50       
  Desiccant                                                   

  Dehumidifier, Trailered                                     
  Desiccant,                                                  

  2,500 CFM                     DAY            \$833.00       

  Dehumidifier, Trailered                                     
  Desiccant,                                                  

  5.000 CFM                     DAY            \$1,225.00     

  Dehumidifier, Trailered                                     
  Desiccant,                                                  

  5,500 CFM                     DAY            \$1,323.00     

  Dehumidifier, Trailered                                     
  Desiccant,                                                  

  20,000 CFM                    DAY            \$4,214.00     

  Dust Collector, Diesel                                      
  Powered,                                                    

  Trailer Mounted, 20,000 CFM   SHIFT          \$1,176.00     

  Flood Extractor, Portable     SHIFT          \$147.00       

  HEPA Filter Duct Cleaning     SHIFT          \$416.50       
  Unit                                                        

  HEPA Vacuum                   SHIFT          \$73.50        

  High Pressure Washer /                                      

  Degreasers up to 3,000 PSI    SHIFT          \$171.50       

  Hotsy (power washer) up to    SHIFT          \$269.50       
  5,000 psi                                                   

  Ladder, 8 foot                SHIFT          \$9.80         

  Ladder, 10 foot               SHIFT          \$11.76        

  Ladder, 12 foot               SHIFT          \$14.70        

  LEL/O2/CO/H2S Meter           SHIFT          \$24.50        

  Manometer                     SHIFT          \$24.50        

  Moisture Meter - Delhorst     SHIFT          \$19.60        

  Negative Air Machines, HEPA,                                
  to                                                          

  2,000 CFM                     SHIFT          \$73.50        

  Ozone Machine, Small, Model                                 

  115A, 1700 CF                 SHIFT          \$44.10        

  Ozone Machine, Medium, Model                                

  330A, 7500 CF                 SHIFT          \$147.00       

  Ozone Machine, Large, Model                                 

  630A, 15,000 CF               SHIFT          \$245.00       

  Thermal Imaging Camera        SHIFT          \$220.50       

  Telescopic Video Camera       SHIFT          \$882.00       

  Thermo Fogger                 SHIFT          \$194.00       

  Two Way Radios                SHIFT          \$9.80         

  Water Hose 25\'               SHIFT          \$19.60        

  Air Compressor (\<120 cfm)    DAY            \$34.30        

  Air Compressor (\>120 cfm)    DAY            \$83.30        

  Air Compressor (Type \"C\")   DAY            \$196.00       

  Air Movers                    DAY            \$24.29        

                                                              

  ***Consumable Materials***                                  

  Bags, HEPA Vacuum             CS             \$17.64        

  Barricade, Disposable         EA             \$73.50        

  Brooms                        DAY            \$2.94         

  Buckets, 5 gallon             EA             \$4.90         

  Citrus Cleaner                GAL            \$14.70        

  Degreaser                     GAL            \$24.50        

  Deodorizer (5 Gallon)         EA             \$73.50        

  Dry Cleaning Sponge Large     EA             \$9.80         

  Duct Tape, 3\" Wide           CS             \$137.20       

  Encapsulant, Bridging, 5      EA             \$117.60       
  Gallons                                                     

  Encapsulant, Lockdown, 5      EA             \$137.20       
  Gallons                                                     

  Excapsulant or equal, 5       EA             \$186.20       
  Gallon                                                      

  Filters - Negative Air - HEPA CS             \$68.60        
  Boxfilter                                                   

  Fosters 40-20 Anti Microbial, EA             \$88.20        
  5 GAL                                                       

  Kilz or Equivalent            GAL            \$21.56        

  Isopropanol (5 gallons)       EA             \$63.70        

  Polyethelene Sheething, 6 Mil ROLL           \$88.20        
  Non FR                                                      

  Polyethelene Sheething, 6 Mil                               
  Non FR                                                      

  Reinforced                    ROLL           \$196.00       

  Polyethelene Sheething, 10    ROLL           \$220.50       
  Mil                                                         

  Polyethelene Bags, Clear or                                 
  Black,                                                      

  4-6 mil                       CS             \$73.50        

  Polyethelene Bags Heavy Duty  CS             \$78.40        

  Sanitizer                     GAL            \$14.70        

  Smoke Tubes                   EA             \$1.72         

  Sodium Hypochloride           GAL            \$39.20        

  Towels, Disposable, Heavy     DOZEN          \$40.00        
  Duty                                                        

                                                              

                                                              

  ***Disposal/Replacement***                                  

  Bio Hazardous Waste           BOX            \$171.50       

  Insulation Removal            LNFT           \$1.86         

  Insulation Replaced           LNFT           \$2.84         

                                                              
  ----------------------------- -------------- -------------- -------------

**2. Maximum order:** All SIN's - \$5,000,000 per order**.**

**3. Minimum order:** \$100.00.

**4. Geographic coverage (delivery area):** Domestic, 50 United States

**5. Point(s) of production:** Not Applicable - Services

**6. Basic Discount:** Various discounts were negotiated with GSA.
Prices shown in this awarded pricelist are net, with discounts deducted.
Rates include the GSA Industrial Funding Fee (IFF), which is currently
0.75%.

**7. Quantity discounts.** None.

**8. Prompt payment terms.** None.

**9a**. **GOVERNMENT PURCHASE CARDS ARE ACCEPTED UP TO THE MICROPURCHASE
THRESHOLD.**

**9b.** **GOVERNMENT PURCHASE CARDS ARE NOT ACCEPTED ABOVE THE
MICROPURCHASE THRESHOLD.**

**10.** **FOREIGN ITEMS:** None.

**11a**. **TIME OF DELIVERY:** 30 Days ARO or Per Statement of Work

**11b**. **EXPEDITED DELIVERY:** As negotiated; job specific.

**11c**. **OVERNIGHT DELIVERY:** Consult with Contractor.

**11d.** **URGENT REQUIREMENTS:** Consult with Contractor.

**12. F.O.B. POINT:** N/A to Services.

**13a. ORDERING ADDRESS:** HECO Operations, Inc., dba ServPro of N.E.
Columbus, 7440 Pingue Drive, Columbus, OH 43085.

**13b. ORDERING PROCEDURES:** For Supplies and Services, the ordering
procedures, information on Blanket Purchase Agreements (BPA\'s) and a
sample BPA can be found at the GSA/FSS Schedule homepage
(fss.gsa.gov/schedules).

**14. PAYMENT ADDRESS:** HECO Operations, Inc., dba ServPro of N.E.
Columbus, 7440 Pingue Drive, Columbus, OH 43085.

**15. WARRANTY PROVISIONS.** Standard Commercial Warranty. Customer
should contact contractor for a copy of warranty.

**16. EXPORT PACKING CHARGES: N/A**

**17. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE:
N/A.**

**18. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR: N/A.**

**19. TERMS AND CONDITIONS OF INSTALLATION: N/A.**

**20. TERMS AND CONDITIONS OF REPAIR PARTS: N/A.**

**20a. TERMS AND CONDITIONS FOR ANY OTHER SERVICES: N/A.**

**21. LIST OF SERVICE AND DISTRIBUTION POINTS: N/A.**

**22. LIST OF PARTICIPATING DEALERS: N/A.**

**23. PREVENTATIVE MAINTENANCE: N/A.**

**24a. SPECIAL ATTRIBUTES: N/A.**

**24b. SECTION 508 COMPLIANCE INFORMATION: N/A.**

**25. DATA UNIVERSAL NUMBER SYSTEM (DUNS) NUMBER: 08-273-5382**

**26. NOTIFICATION REGARDING REGISTRATION IN CENTRAL CONTRACTOR
REGISTRATION (CCR) DATABASE.** Registration valid until October 18,
2006.