### **APPENDIX II: SUMMARY CHART OF PERFORMANCE GOALS AND MEASURES**

### 

As GSA moves towards complete integration of budget and performance, we
have replaced our stand alone Performance Plan with a Performance
Budget. The following measures and targets were used in FY 2004 and were
reflected in the FY 2005 Congressional Justifications, not the FY 2004
Performance Plan (dated April 2003). The 21 Key Performance Measures are
highlighted below. A list of measures reported in the FY 2003
Performance and Accountability Report that are no longer reported
externally can be found in Appendix III. Dollars in millions (M).

+---------+-----------+------------+----+----+-----+----+----+-----+
|         | Pe        | P          | #  | #  | FY  | #  | #  | # R |
|         | rformance | erformance |  F |  F | 2   | FY |  F | ESU |
|         | Goals     | Measures   | Y  | Y  | 003 |  2 | Y  | LTS |
|         |           |            | 20 | 20 |     | 00 | 20 |     |
|         |           |            | 01 | 02 |     | 4  | 04 |     |
|         |           |            |    |    |     | Ta |    |     |
|         |           |            |    |    |     | rg | Ac |     |
|         |           |            |    |    |     | et | tu |     |
|         |           |            |    |    |     |    | al |     |
+=========+===========+============+====+====+=====+====+====+=====+
| **1:    |           |            |    |    |     |    |    |     |
| Provide |           |            |    |    |     |    |    |     |
| Best    |           |            |    |    |     |    |    |     |
| Value   |           |            |    |    |     |    |    |     |
| for     |           |            |    |    |     |    |    |     |
| C       |           |            |    |    |     |    |    |     |
| ustomer |           |            |    |    |     |    |    |     |
| A       |           |            |    |    |     |    |    |     |
| gencies |           |            |    |    |     |    |    |     |
| and     |           |            |    |    |     |    |    |     |
| Taxp    |           |            |    |    |     |    |    |     |
| ayers** |           |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| PBS     | Achieve a | **Percent  | 8  | 8  | 66% | 6  | 7  | G   |
|         | highly    | highly     | 2% | 4% |     | 8% | 0% | oal |
|         | satisfied | satisfied  |    |    |     |    |    |     |
|         | overall   | tenants in |    |    |     |    |    | Met |
|         | customer  | leased     |    |    |     |    |    |     |
|         | sat       | space**    |    |    |     |    |    |     |
|         | isfaction |            |    |    |     |    |    |     |
|         | rating    |            |    |    |     |    |    |     |
|         | leased    |            |    |    |     |    |    |     |
|         | space of  |            |    |    |     |    |    |     |
|         | 68% by FY |            |    |    |     |    |    |     |
|         | 2004.     |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| PBS     | Deliver   | **Cost of  | 1  | 1  | 7.  | 8. | 1  | G   |
|         | leased    | leased     | 1. | 4. | 41% | 0% | 0. | oal |
|         | space to  | space      | 0% | 0% |     |    | 6% |     |
|         | our       | relative   |    |    |     |    |    | Met |
|         | clients   | to the     |    |    |     |    |    |     |
|         | at not    | market**   |    |    |     |    |    |     |
|         | less than |            |    |    |     |    |    |     |
|         | 8% below  |            |    |    |     |    |    |     |
|         | industry  |            |    |    |     |    |    |     |
|         | for       |            |    |    |     |    |    |     |
|         | office    |            |    |    |     |    |    |     |
|         | space in  |            |    |    |     |    |    |     |
|         | FY 2004.  |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| PBS     | Achieve   | Percent of | 5  | 6  | 72% | 7  | 6  | G   |
|         | an        | highly     | 9% | 6% |     | 3% | 8% | oal |
|         | overall   | satisfied  |    |    |     |    |    | Not |
|         | "highly   | customers  |    |    |     |    |    | Met |
|         | satisfied | on the     |    |    |     |    |    |     |
|         | customer  | ordering   |    |    |     |    |    |     |
|         | sat       | official   |    |    |     |    |    |     |
|         | isfaction | survey     |    |    |     |    |    |     |
|         | rating of |            |    |    |     |    |    |     |
|         | 73% on    |            |    |    |     |    |    |     |
|         | the       |            |    |    |     |    |    |     |
|         | ordering  |            |    |    |     |    |    |     |
|         | official  |            |    |    |     |    |    |     |
|         | survey by |            |    |    |     |    |    |     |
|         | FY 2004.  |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| PBS     | Execute   | Percent of | NA | NA | 67  | 6  | 7  | G   |
|         | energy    | highly     |    |    | .6% | 9. | 2% | oal |
|         | con       | satisfied  |    |    |     | 0% |    |     |
|         | servation | tenants in |    |    |     |    |    | Met |
|         | goals     | owned      |    |    |     |    |    |     |
|         | while     | space      |    |    |     |    |    |     |
|         | i         |            |    |    |     |    |    |     |
|         | ncreasing |            |    |    |     |    |    |     |
|         | customer  |            |    |    |     |    |    |     |
|         | sat       |            |    |    |     |    |    |     |
|         | isfaction |            |    |    |     |    |    |     |
|         | rating to |            |    |    |     |    |    |     |
|         | 69% by FY |            |    |    |     |    |    |     |
|         | 2004 in   |            |    |    |     |    |    |     |
|         | owned     |            |    |    |     |    |    |     |
|         | space.    |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| PBS     | Attain a  | Percentage | NA | NA | 75% | 7  | 7  | G   |
|         | highly    | of         |    |    |     | 5% | 0% | oal |
|         | satisfied | customers  |    |    |     |    |    | Not |
|         | customer  | indicating |    |    |     |    |    | Met |
|         | sat       | sa         |    |    |     |    |    |     |
|         | isfaction | tisfaction |    |    |     |    |    |     |
|         | score of  | on annual  |    |    |     |    |    |     |
|         | 75% on    | customer   |    |    |     |    |    |     |
|         | the       | survey     |    |    |     |    |    |     |
|         | quality   | (Real      |    |    |     |    |    |     |
|         | of        | Property   |    |    |     |    |    |     |
|         | service   | Disposal)  |    |    |     |    |    |     |
|         | delivered |            |    |    |     |    |    |     |
|         | by FY     |            |    |    |     |    |    |     |
|         | 2004.     |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| PBS     | Maintain  | Percentage | NA | NA | 90% | 9  | 9  | G   |
|         | "highly   | of         |    |    |     | 2% | 4% | oal |
|         | s         | customers  |    |    |     |    |    |     |
|         | atisfied" | indicating |    |    |     |    |    | Met |
|         | ratings   | sa         |    |    |     |    |    |     |
|         | of 93% on | tisfaction |    |    |     |    |    |     |
|         | the       | on         |    |    |     |    |    |     |
|         | Property  | customer   |    |    |     |    |    |     |
|         | Disposal  | property   |    |    |     |    |    |     |
|         | Survey.   | disposal   |    |    |     |    |    |     |
|         |           | tra        |    |    |     |    |    |     |
|         |           | nsactional |    |    |     |    |    |     |
|         |           | surveys    |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| PBS     | By FY     | Percentage | NA | NA | 68% | 7  | 8  | G   |
|         | 2004,     | of         |    |    |     | 3% | 9% | oal |
|         | Real      | disposals  |    |    |     |    |    |     |
|         | Property  | completed  |    |    |     |    |    | Met |
|         | Disposal  | within 320 |    |    |     |    |    |     |
|         | will      | days       |    |    |     |    |    |     |
|         | complete  |            |    |    |     |    |    |     |
|         | 73% of 49 |            |    |    |     |    |    |     |
|         | Act       |            |    |    |     |    |    |     |
|         | disposals |            |    |    |     |    |    |     |
|         | within    |            |    |    |     |    |    |     |
|         | 320 days. |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| FSS     | Maintain  | **         | 1  | 2  | 26  | ≥2 | 3  | G   |
|         | 20% or    | Percentage | 9. | 7. | .3% | 0% | 3. | oal |
|         | better    | discount   | 1% | 3% |     |    | 1% |     |
|         | discount  | to         |    |    |     |    |    | Met |
|         | from      | customers  |    |    |     |    |    |     |
|         | manuf     | from       |    |    |     |    |    |     |
|         | acturer's | invoice    |    |    |     |    |    |     |
|         | invoice   | price.**   |    |    |     |    |    |     |
|         | price     |            |    |    |     |    |    |     |
|         | (Vehicle  |            |    |    |     |    |    |     |
|         | Acqu      |            |    |    |     |    |    |     |
|         | isition). |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| FSS     | Increase  | Fill rate  | NA | NA | 95  | 9  | 9  | G   |
|         | fill rate | for        |    |    | .3% | 5. | 5. | oal |
|         | by 0.1%   | re         |    |    |     | 3% | 7% | Met |
|         | per year  | quisitions |    |    |     |    |    |     |
|         | from      |            |    |    |     |    |    |     |
|         | 95.2% to  |            |    |    |     |    |    |     |
|         | 95.4%     |            |    |    |     |    |    |     |
|         | while     |            |    |    |     |    |    |     |
|         | m         |            |    |    |     |    |    |     |
|         | aximizing |            |    |    |     |    |    |     |
|         | inventory |            |    |    |     |    |    |     |
|         | turns.    |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| FSS     | Increase  | GSA Global | NA | 75 | 7   | 79 | 79 | G   |
|         | customer  | Supply     |    |    | 9.6 |    |    | oal |
|         | sat       | external   |    |    |     |    |    | Met |
|         | isfaction | customer   |    |    |     |    |    |     |
|         | to the    | sa         |    |    |     |    |    |     |
|         | 75^th^    | tisfaction |    |    |     |    |    |     |
|         | p         | survey     |    |    |     |    |    |     |
|         | ercentile | score      |    |    |     |    |    |     |
|         | or better |            |    |    |     |    |    |     |
|         | for       |            |    |    |     |    |    |     |
|         | customer  |            |    |    |     |    |    |     |
|         | sat       |            |    |    |     |    |    |     |
|         | isfaction |            |    |    |     |    |    |     |
|         | in the    |            |    |    |     |    |    |     |
|         | go        |            |    |    |     |    |    |     |
|         | vernment. |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
|         |           | GSA        | NA | 78 | 7   | 78 | 77 | G   |
|         |           | Automotive |    | .7 | 5.7 |    | .3 | oal |
|         |           | external   |    |    |     |    |    | Not |
|         |           | customer   |    |    |     |    |    | Met |
|         |           | sa         |    |    |     |    |    |     |
|         |           | tisfaction |    |    |     |    |    |     |
|         |           | survey     |    |    |     |    |    |     |
|         |           | score      |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
|         |           | GSA Fleet  | NA | 83 | 8   | 83 | 84 | G   |
|         |           | external   |    |    | 3.7 |    | .9 | oal |
|         |           | customer   |    |    |     |    |    | Met |
|         |           | sa         |    |    |     |    |    |     |
|         |           | tisfaction |    |    |     |    |    |     |
|         |           | survey     |    |    |     |    |    |     |
|         |           | score      |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
|         |           | Personal   | NA | 73 | 75  | 77 | 75 | G   |
|         |           | Property   |    |    |     |    | .6 | oal |
|         |           | Management |    |    |     |    |    | Not |
|         |           | external   |    |    |     |    |    | Met |
|         |           | customer   |    |    |     |    |    |     |
|         |           | sa         |    |    |     |    |    |     |
|         |           | tisfaction |    |    |     |    |    |     |
|         |           | survey     |    |    |     |    |    |     |
|         |           | score      |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
|         |           | Travel     | NA | 72 | 72  | 71 | 70 | G   |
|         |           | Program    |    |    |     |    | .2 | oal |
|         |           | external   |    |    |     |    |    | Not |
|         |           | customer   |    |    |     |    |    | Met |
|         |           | sa         |    |    |     |    |    |     |
|         |           | tisfaction |    |    |     |    |    |     |
|         |           | survey     |    |    |     |    |    |     |
|         |           | score      |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| FSS     | Manage    | Direct     | NA | 1  | 11  | 1  | 1  | G   |
|         | direct    | cost as a  |    | 1. | .9% | 1. | 1. | oal |
|         | costs to  | percentage |    | 6% |     | 7% | 6% | Met |
|         | ensure    | of revenue |    |    |     |    |    |     |
|         | that best | (          |    |    |     |    |    |     |
|         | value is  | Commercial |    |    |     |    |    |     |
|         | provided  |            |    |    |     |    |    |     |
|         | to        | Ac         |    |    |     |    |    |     |
|         | customer  | quisition) |    |    |     |    |    |     |
|         | agencies  |            |    |    |     |    |    |     |
|         | and the   |            |    |    |     |    |    |     |
|         | taxpayer. |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| FSS     | Increase  | Number of  | NA | NA | NA  | 18 | 17 | G   |
|         | the       | TMSS users |    |    |     | 50 | 18 | oal |
|         | number of |            |    |    |     |    |    | Not |
|         | federal   |            |    |    |     |    |    | Met |
|         | agency    |            |    |    |     |    |    |     |
|         | customers |            |    |    |     |    |    |     |
|         | through   |            |    |    |     |    |    |     |
|         | TMSS.     |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| FTS     | Provide   | **FTS      | NA | \  | \$  | \$ | \$ | G   |
|         | federal   | Telecomm   |    | $3 | 574 | 51 | 70 | oal |
|         | customers | unications |    | 2. | .1M | 4M | 5M |     |
|         | with      | pricing as |    | 8M |     |    |    | Met |
|         | su        | compared   |    |    |     |    |    |     |
|         | bstantial | to best    |    |    |     |    |    |     |
|         | savings   | commercial |    |    |     |    |    |     |
|         | as a      | prices**   |    |    |     |    |    |     |
|         | result of |            |    |    |     |    |    |     |
|         | p         |            |    |    |     |    |    |     |
|         | urchasing |            |    |    |     |    |    |     |
|         | FTS       |            |    |    |     |    |    |     |
|         | telecommu |            |    |    |     |    |    |     |
|         | nications |            |    |    |     |    |    |     |
|         | products  |            |    |    |     |    |    |     |
|         | and       |            |    |    |     |    |    |     |
|         | services. |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| OGP     | Develop   | **Number   | NA | NA | NA  | 4  | 2  | G   |
|         | and issue | of agency  |    |    |     |    |    | oal |
|         | effective | ap         |    |    |     |    |    | Not |
|         | guidance  | plications |    |    |     |    |    |     |
|         | and       | meeting    |    |    |     |    |    | Met |
|         | policies  | E-Auth     |    |    |     |    |    |     |
|         | in        | entication |    |    |     |    |    |     |
|         | support   | cre        |    |    |     |    |    |     |
|         | of the    | dentialing |    |    |     |    |    |     |
|         | federal   | policy     |    |    |     |    |    |     |
|         | E-Authe   | standards  |    |    |     |    |    |     |
|         | ntication | (out of    |    |    |     |    |    |     |
|         | in        | universe   |    |    |     |    |    |     |
|         | itiative. | of 24)**   |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| OGP     | Deliver   | Number of  | NA | NA | NA  | 7  | 8  | G   |
|         | assisted  | agencies   |    |    |     |    |    | oal |
|         | services  | using      |    |    |     |    |    | Met |
|         | that      | Federal    |    |    |     |    |    |     |
|         | de        | Identity   |    |    |     |    |    |     |
|         | monstrate | Cre        |    |    |     |    |    |     |
|         | ac        | dentialing |    |    |     |    |    |     |
|         | quisition | Committee  |    |    |     |    |    |     |
|         | and       | policy     |    |    |     |    |    |     |
|         | project   | standards  |    |    |     |    |    |     |
|         | m         | for        |    |    |     |    |    |     |
|         | anagement | cre        |    |    |     |    |    |     |
|         | e         | dentialing |    |    |     |    |    |     |
|         | xcellence | employees  |    |    |     |    |    |     |
|         | and       | and        |    |    |     |    |    |     |
|         | result in | c          |    |    |     |    |    |     |
|         | solutions | ontractors |    |    |     |    |    |     |
|         | that meet |            |    |    |     |    |    |     |
|         | customer  |            |    |    |     |    |    |     |
|         | mission   |            |    |    |     |    |    |     |
|         | requ      |            |    |    |     |    |    |     |
|         | irements. |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| OGP     | Establish | Number of  | NA | NA | NA  | 12 | 9  | G   |
|         | a         | common     |    |    |     |    |    | oal |
|         | Component | business   |    |    |     |    |    | Not |
|         | Org       | processes  |    |    |     |    |    | Met |
|         | anization | and/or key |    |    |     |    |    |     |
|         | and       | components |    |    |     |    |    |     |
|         | Reg       | adopted by |    |    |     |    |    |     |
|         | istration | federal    |    |    |     |    |    |     |
|         | En        | programs   |    |    |     |    |    |     |
|         | vironment |            |    |    |     |    |    |     |
|         | Registry  |            |    |    |     |    |    |     |
|         | and       |            |    |    |     |    |    |     |
|         | increase  |            |    |    |     |    |    |     |
|         | adoption  |            |    |    |     |    |    |     |
|         | of common |            |    |    |     |    |    |     |
|         | business  |            |    |    |     |    |    |     |
|         | processes |            |    |    |     |    |    |     |
|         | and/or    |            |    |    |     |    |    |     |
|         | key       |            |    |    |     |    |    |     |
|         | c         |            |    |    |     |    |    |     |
|         | omponents |            |    |    |     |    |    |     |
|         | that      |            |    |    |     |    |    |     |
|         | enable    |            |    |    |     |    |    |     |
|         | these     |            |    |    |     |    |    |     |
|         | p         |            |    |    |     |    |    |     |
|         | rocesses. |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| OCSC    | Leverage  | **Tax      | NA | \$ | \   | \  | \  | G   |
|         | FirstGov  | dollars    |    | 9. | $18 | $3 | $1 | oal |
|         | tec       | saved as a |    | 0M | .0M | 0. | 9. |     |
|         | hnologies | result of  |    |    |     | 6M | 8M | Not |
|         | and       | agencies   |    |    |     |    |    |     |
|         | solutions | sharing    |    |    |     |    |    | Met |
|         | across    | FirstGov   |    |    |     |    |    |     |
|         | the       | tech       |    |    |     |    |    |     |
|         | federal   | nologies** |    |    |     |    |    |     |
|         | go        |            |    |    |     |    |    |     |
|         | vernment. |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| OCSC    | Help the  | **Total    | 4  | 5  | 209 | 22 | 24 | G   |
|         | federal   | number of  | 0. | 9. | .7M | 4. | 1. | oal |
|         | g         | mul        | 8M | 1M |     | 9M | 9M |     |
|         | overnment | ti-channel |    |    |     |    |    | Met |
|         | become    | contacts   |    |    |     |    |    |     |
|         | more      | with the   |    |    |     |    |    |     |
|         | citize    | public     |    |    |     |    |    |     |
|         | n-centric | (citizen,  |    |    |     |    |    |     |
|         | by        | business,  |    |    |     |    |    |     |
|         | i         | g          |    |    |     |    |    |     |
|         | ncreasing | overnment) |    |    |     |    |    |     |
|         | the       | per year** |    |    |     |    |    |     |
|         | m         |            |    |    |     |    |    |     |
|         | agnitude, |            |    |    |     |    |    |     |
|         | quality,  |            |    |    |     |    |    |     |
|         | and       |            |    |    |     |    |    |     |
|         | outreach  |            |    |    |     |    |    |     |
|         | of        |            |    |    |     |    |    |     |
|         | federal   |            |    |    |     |    |    |     |
|         | in        |            |    |    |     |    |    |     |
|         | formation |            |    |    |     |    |    |     |
|         | via       |            |    |    |     |    |    |     |
|         | various   |            |    |    |     |    |    |     |
|         | channels. |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| OCSC    | G         | Agencies   | NA | NA | 0   | 4  | O  | G   |
|         | overnment | adopting   |    |    | of  | of | of | oal |
|         | web sites | FirstGov   |    |    | 75  | 75 | 75 | Not |
|         | that are  | common     |    |    |     |    | [^ | Met |
|         | citize    | content    |    |    |     |    | 1] |     |
|         | n-centric | model      |    |    |     |    |    |     |
|         | and user  |            |    |    |     |    |    |     |
|         | friendly. |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| OCAO    | 80% of    | Percent of | NA | 1  | 10% | 8  | 4  | G   |
|         | all       | new FAR    |    | 0% |     | 0% | 2% | oal |
|         | changes   | rules      |    |    |     |    |    | Not |
|         | to the    | completed  |    |    |     |    |    | Met |
|         | Federal   | within 40  |    |    |     |    |    |     |
|         | Ac        | weeks      |    |    |     |    |    |     |
|         | quisition |            |    |    |     |    |    |     |
|         | R         |            |    |    |     |    |    |     |
|         | egulation |            |    |    |     |    |    |     |
|         | are       |            |    |    |     |    |    |     |
|         | acc       |            |    |    |     |    |    |     |
|         | omplished |            |    |    |     |    |    |     |
|         | within 40 |            |    |    |     |    |    |     |
|         | weeks.    |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| OCAO    | Increase  | Percent of | 1  | 9% | 24% | 4  | NA | NA  |
|         | GSA       | GSA        | 5% |    |     | 0% | [^ |     |
|         | Pe        | eligible   |    |    |     |    | 2] |     |
|         | rformance | service    |    |    |     |    |    |     |
|         | Based     | contract   |    |    |     |    |    |     |
|         | Service   | dollars    |    |    |     |    |    |     |
|         | co        | awarded as |    |    |     |    |    |     |
|         | ntracting | perform    |    |    |     |    |    |     |
|         | actions.  | ance-based |    |    |     |    |    |     |
|         |           | contracts  |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| **2:    |           |            |    |    |     |    |    |     |
| Achieve |           |            |    |    |     |    |    |     |
| Resp    |           |            |    |    |     |    |    |     |
| onsible |           |            |    |    |     |    |    |     |
| Asset   |           |            |    |    |     |    |    |     |
| Manag   |           |            |    |    |     |    |    |     |
| ement** |           |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| PBS     | Maintain  | **Maintain | 2. | 2. | 1   | 1. | 1. | G   |
|         | the       | vacant     | 2% | 0% | .4% | 5% | 2% | oal |
|         | amount of | space in   |    |    |     |    |    |     |
|         | vacant    | the        |    |    |     |    |    | Met |
|         | leased    | existing   |    |    |     |    |    |     |
|         | space in  | inventory  |    |    |     |    |    |     |
|         | PBS's     | of space   |    |    |     |    |    |     |
|         | leased    | leased by  |    |    |     |    |    |     |
|         | inventory | PBS**      |    |    |     |    |    |     |
|         | at 1.5%   |            |    |    |     |    |    |     |
|         | in FY     |            |    |    |     |    |    |     |
|         | 2004.     |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| PBS     | New       | **Percent  | 7  | 7  | 68% | 8  | 8  | G   |
|         | con       | of         | 5% | 8% |     | 4% | 0% | oal |
|         | struction | co         |    |    |     |    |    | Not |
|         | projects  | nstruction |    |    |     |    |    |     |
|         | on        | projects   |    |    |     |    |    | Met |
|         | schedule  | completed  |    |    |     |    |    |     |
|         | 84% of    | on         |    |    |     |    |    |     |
|         | the time  | schedule** |    |    |     |    |    |     |
|         | by FY     |            |    |    |     |    |    |     |
|         | 2004.     |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| PBS     | Improve   | **Percent  | 7  | 8  | 78% | 8  | 7  | G   |
|         | the       | of R & A   | 5% | 7% |     | 6% | 8% | oal |
|         | p         | Projects   |    |    |     |    |    | Not |
|         | ercentage | on         |    |    |     |    |    |     |
|         | of repair | schedule** |    |    |     |    |    | Met |
|         | and       |            |    |    |     |    |    |     |
|         | al        |            |    |    |     |    |    |     |
|         | terations |            |    |    |     |    |    |     |
|         | projects  |            |    |    |     |    |    |     |
|         | on        |            |    |    |     |    |    |     |
|         | schedule  |            |    |    |     |    |    |     |
|         | to 86% in |            |    |    |     |    |    |     |
|         | FY 2004.  |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| PBS     | Obligate  | Percent of | NA | NA | NA  | Ba | 8  | G   |
|         | 75% of    | basic R&A  |    |    |     | se | 7% | oal |
|         | Basic     | obligated  |    |    |     | li |    |     |
|         | Repairs   | on planned |    |    |     | ne |    | Met |
|         | and       | projects   |    |    |     |    |    |     |
|         | Al        | by the end |    |    |     |    |    |     |
|         | terations | of the     |    |    |     |    |    |     |
|         | budget    | fiscal     |    |    |     |    |    |     |
|         | for       | year.      |    |    |     |    |    |     |
|         | planned   |            |    |    |     |    |    |     |
|         | projects  |            |    |    |     |    |    |     |
|         | by the    |            |    |    |     |    |    |     |
|         | end of FY |            |    |    |     |    |    |     |
|         | 2005.     |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| PBS     | Maintain  | Percent of | (1 | 3. | 0   | 1. | 0. | G   |
|         | the       | e          | .0 | 0% | .5% | 5% | 5% | oal |
|         | percent   | scalations | %) |    |     |    |    |     |
|         | of        | on R&A     |    |    |     |    |    | Met |
|         | es        | projects   |    |    |     |    |    |     |
|         | calations |            |    |    |     |    |    |     |
|         | on R&A    |            |    |    |     |    |    |     |
|         | projects  |            |    |    |     |    |    |     |
|         | at or     |            |    |    |     |    |    |     |
|         | below     |            |    |    |     |    |    |     |
|         | 1.5% by   |            |    |    |     |    |    |     |
|         | FY 2004.  |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| PBS     | Increase  | Percentage | NA | 5  | 64% | 6  | 7  | G   |
|         | to 65%    | of         |    | 4% |     | 5% | 0% | oal |
|         | the       | govern     |    |    |     |    |    |     |
|         | p         | ment-owned |    |    |     |    |    | Met |
|         | ercentage | assets     |    |    |     |    |    |     |
|         | of        | with an    |    |    |     |    |    |     |
|         | g         | ROE of at  |    |    |     |    |    |     |
|         | overnment | least 6%   |    |    |     |    |    |     |
|         | owned     |            |    |    |     |    |    |     |
|         | assets    |            |    |    |     |    |    |     |
|         | with a    |            |    |    |     |    |    |     |
|         | Return on |            |    |    |     |    |    |     |
|         | Equity of |            |    |    |     |    |    |     |
|         | at least  |            |    |    |     |    |    |     |
|         | 6% by FY  |            |    |    |     |    |    |     |
|         | 2004.     |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| PBS     | Increase  | Percentage | NA | 7  | 73% | 7  | 7  | G   |
|         | the       | of         |    | 4% |     | 5% | 8% | oal |
|         | p         | govern     |    |    |     |    |    |     |
|         | ercentage | ment-owned |    |    |     |    |    | Met |
|         | of        | assets     |    |    |     |    |    |     |
|         | g         | achieving  |    |    |     |    |    |     |
|         | overnment | a positive |    |    |     |    |    |     |
|         | owned     | FFO        |    |    |     |    |    |     |
|         | assets    |            |    |    |     |    |    |     |
|         | with a    |            |    |    |     |    |    |     |
|         | positive  |            |    |    |     |    |    |     |
|         | Funds     |            |    |    |     |    |    |     |
|         | From      |            |    |    |     |    |    |     |
|         | O         |            |    |    |     |    |    |     |
|         | perations |            |    |    |     |    |    |     |
|         | to 75% by |            |    |    |     |    |    |     |
|         | FY 2004.  |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| PBS     | Funds     | Funds From | NA | \  | \$  | \  | \  | G   |
|         | From      | Operations |    | $7 | 45M | $0 | $7 | oal |
|         | O         | (FFO) from |    | 8M |     |    | 7M |     |
|         | perations | leased     |    |    |     |    |    | Met |
|         | from      | inventory  |    |    |     |    |    |     |
|         | leased    |            |    |    |     |    |    |     |
|         | inventory |            |    |    |     |    |    |     |
|         | should be |            |    |    |     |    |    |     |
|         | no less   |            |    |    |     |    |    |     |
|         | than \$0  |            |    |    |     |    |    |     |
|         | in FY     |            |    |    |     |    |    |     |
|         | 2004.     |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| PBS     | Decrease  | Percentage | NA | 9. | 8   | 7. | 7. | G   |
|         | the       | of vacant  |    | 2% | .3% | 6% | 9% | oal |
|         | vacant    | and        |    |    |     |    |    | Not |
|         | (         | committed  |    |    |     |    |    |     |
|         | available | space in   |    |    |     |    |    | Met |
|         | and       | the        |    |    |     |    |    |     |
|         | c         | govern     |    |    |     |    |    |     |
|         | ommitted) | ment-owned |    |    |     |    |    |     |
|         | space to  | inventory  |    |    |     |    |    |     |
|         | 7.6% of   |            |    |    |     |    |    |     |
|         | the owned |            |    |    |     |    |    |     |
|         | inventory |            |    |    |     |    |    |     |
|         | by FY     |            |    |    |     |    |    |     |
|         | 2004.     |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| FTS     | Improve   | Direct     | NA | NA | NA  | 5  | 6  | G   |
|         | the       | operating  |    |    |     | 2% | 4% | oal |
|         | financial | expense as |    |    |     |    |    | Not |
|         | condition | a          |    |    |     |    |    | Met |
|         | of        | percentage |    |    |     |    |    |     |
|         | Pro       | of gross   |    |    |     |    |    |     |
|         | fessional | margin     |    |    |     |    |    |     |
|         | Services. |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| FTS     | Improve   | Direct     | NA | 5  | 57% | 4  | 5  | G   |
|         | the       | operating  |    | 0% |     | 8% | 2% | oal |
|         | financial | expense as |    |    |     |    |    | Not |
|         | condition | percent of |    |    |     |    |    | Met |
|         | of the IT | gross      |    |    |     |    |    |     |
|         | Fund.     | margin     |    |    |     |    |    |     |
|         |           |            |    |    |     |    |    |     |
|         |           | (Regional  |    |    |     |    |    |     |
|         |           | IT         |    |    |     |    |    |     |
|         |           | Solutions) |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
|         |           | Direct     | NA | 8  | 81% | 6  | 7  | G   |
|         |           | operating  |    | 2% |     | 7% | 8% | oal |
|         |           | expense as |    |    |     |    |    | Not |
|         |           | percent of |    |    |     |    |    | Met |
|         |           | gross      |    |    |     |    |    |     |
|         |           | margin     |    |    |     |    |    |     |
|         |           |            |    |    |     |    |    |     |
|         |           | (National  |    |    |     |    |    |     |
|         |           | IT         |    |    |     |    |    |     |
|         |           | Solutions) |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
|         |           | Direct     | NA | 5  | 59% | 6  | 5  | G   |
|         |           | operating  |    | 2% |     | 7% | 6% | oal |
|         |           | expense as |    |    |     |    |    | Met |
|         |           | percent of |    |    |     |    |    |     |
|         |           | gross      |    |    |     |    |    |     |
|         |           | margin     |    |    |     |    |    |     |
|         |           |            |    |    |     |    |    |     |
|         |           | (Regional  |    |    |     |    |    |     |
|         |           | Telecommu  |    |    |     |    |    |     |
|         |           | nications) |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
|         |           | Direct     | NA | 3  | 95% | 5  | 4  | G   |
|         |           | operating  |    | 3% |     | 2% | 1% | oal |
|         |           | expense as |    |    |     |    |    | Met |
|         |           | percent of |    |    |     |    |    |     |
|         |           | gross      |    |    |     |    |    |     |
|         |           | margin     |    |    |     |    |    |     |
|         |           |            |    |    |     |    |    |     |
|         |           | (Long      |    |    |     |    |    |     |
|         |           | Distance)  |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| OGP     | Improve   | Number of  | NA | NA | NA  | 4  | 1  | G   |
|         | software  | agencies   |    |    |     |    |    | oal |
|         | asset     | (out of 24 |    |    |     |    |    | Not |
|         | m         | major      |    |    |     |    |    | Met |
|         | anagement | agencies)  |    |    |     |    |    |     |
|         | in        | that       |    |    |     |    |    |     |
|         | go        | implement  |    |    |     |    |    |     |
|         | vernment. | the        |    |    |     |    |    |     |
|         |           | standard   |    |    |     |    |    |     |
|         |           | software   |    |    |     |    |    |     |
|         |           | asset      |    |    |     |    |    |     |
|         |           | management |    |    |     |    |    |     |
|         |           | policy     |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| OGP     | Increase  | Number of  | NA | NA | NA  | 3  | 3  | G   |
|         | the       | federal    |    |    |     |    |    | oal |
|         | number of | programs   |    |    |     |    |    | Met |
|         | federal   | with       |    |    |     |    |    |     |
|         | programs  | effective  |    |    |     |    |    |     |
|         | using     | w          |    |    |     |    |    |     |
|         | effective | eb-enabled |    |    |     |    |    |     |
|         | we        | software   |    |    |     |    |    |     |
|         | b-enabled | for the    |    |    |     |    |    |     |
|         | real      | management |    |    |     |    |    |     |
|         | property  | of real    |    |    |     |    |    |     |
|         | m         | property   |    |    |     |    |    |     |
|         | anagement |            |    |    |     |    |    |     |
|         | systems.  |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| OGP     | Implement | Number of  | NA | NA | NA  | 68 | 5  | G   |
|         | eTravel   | vouchers   |    |    |     | ,0 | 86 | oal |
|         | Service.  | processed  |    |    |     | 00 | [^ | Not |
|         |           | through    |    |    |     |    | 3] | Met |
|         |           | eTravel    |    |    |     |    |    |     |
|         |           | Service    |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| **3:    |           |            |    |    |     |    |    |     |
| Operate |           |            |    |    |     |    |    |     |
| Effi    |           |            |    |    |     |    |    |     |
| ciently |           |            |    |    |     |    |    |     |
| and     |           |            |    |    |     |    |    |     |
| Effect  |           |            |    |    |     |    |    |     |
| ively** |           |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| PBS     | Maintain  | *          | 1  | 1  | 14  | 1  | 1  | G   |
|         | operating | *Cleaning, | 6. | 7. | .8% | 3. | 4. | oal |
|         | service   | ma         | 1% | 0% |     | 4% | 5% |     |
|         | costs in  | intenance, |    |    |     |    |    | Met |
|         | office    | and        |    |    |     |    |    |     |
|         | and       | utility    |    |    |     |    |    |     |
|         | similarly | costs in   |    |    |     |    |    |     |
|         | serviced  | office and |    |    |     |    |    |     |
|         | space at  | similarly  |    |    |     |    |    |     |
|         | 12% or    | serviced   |    |    |     |    |    |     |
|         | more      | space-     |    |    |     |    |    |     |
|         | below     | percent    |    |    |     |    |    |     |
|         | private   | below      |    |    |     |    |    |     |
|         | sector    | private    |    |    |     |    |    |     |
|         | be        | sector     |    |    |     |    |    |     |
|         | nchmarks. | be         |    |    |     |    |    |     |
|         |           | nchmarks** |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| PBS     | Maintain  | Percentage | 6% | 7% | 0   | 1. | 1. | G   |
|         | the       | of         |    |    | .6% | 5% | 6% | oal |
|         | p         | e          |    |    |     |    |    | Not |
|         | ercentage | scalations |    |    |     |    |    | Met |
|         | of        | on         |    |    |     |    |    |     |
|         | e         | co         |    |    |     |    |    |     |
|         | scalation | nstruction |    |    |     |    |    |     |
|         | on        | projects   |    |    |     |    |    |     |
|         | con       |            |    |    |     |    |    |     |
|         | struction |            |    |    |     |    |    |     |
|         | projects  |            |    |    |     |    |    |     |
|         | at 1%.    |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| FSS     | Reduce    | **Cycle    | 1  | 1  | 92  | 1  | 87 | G   |
|         | the cycle | time to    | 15 | 10 |     | 05 |    | oal |
|         | time to   | process    |    | Da | D   | Da | Da |     |
|         | process   | offers     | Da | ys | ays | ys | ys | Met |
|         | contract  | (days)**   | ys |    |     |    |    |     |
|         | offers    |            |    |    |     |    |    |     |
|         | (C        |            |    |    |     |    |    |     |
|         | ommercial |            |    |    |     |    |    |     |
|         | Acqu      |            |    |    |     |    |    |     |
|         | isition). |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| FSS     | Reduce    | **Percent  | NA | 4  | 45  | 4  | 4  | G   |
|         | the       | of mark-up |    | 8. | .9% | 5. | 2. | oal |
|         | mark-up   | for        |    | 5% |     | 0% | 8% |     |
|         | for GSA   | stocked    |    |    |     |    |    | Met |
|         | stocked   | items**    |    |    |     |    |    |     |
|         | supply    |            |    |    |     |    |    |     |
|         | items     |            |    |    |     |    |    |     |
|         | toward    |            |    |    |     |    |    |     |
|         | the goal  |            |    |    |     |    |    |     |
|         | of 34.0%. |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| FSS     | Maintain  | **         | NA | NA | 36. | ≥2 | 3  | G   |
|         | the gap   | Percentage |    |    | 86% | 0% | 1. | oal |
|         | between   | GSA        |    |    |     |    | 67 |     |
|         | GSA Fleet | leasing    |    |    |     |    | %  | Met |
|         | rates and | rates      |    |    |     |    |    |     |
|         | c         | below      |    |    |     |    |    |     |
|         | ommercial | commercial |    |    |     |    |    |     |
|         | rates at  | rates on   |    |    |     |    |    |     |
|         | 20% or    | the GSA    |    |    |     |    |    |     |
|         | more.     | Vehicle    |    |    |     |    |    |     |
|         | (Vehicle  | Leasing    |    |    |     |    |    |     |
|         | Leasing)  | Schedule** |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| FSS     | Reduce    | Cycle time | NA | 23 | 16  | 22 | 14 | G   |
|         | cycle     | to process |    |    |     |    |    | oal |
|         | time to   | mod        |    |    |     |    |    | Met |
|         | process   | ifications |    |    |     |    |    |     |
|         | modi      | (days)     |    |    |     |    |    |     |
|         | fications |            |    |    |     |    |    |     |
|         | from 23   |            |    |    |     |    |    |     |
|         | to 20     |            |    |    |     |    |    |     |
|         | days      |            |    |    |     |    |    |     |
|         | (C        |            |    |    |     |    |    |     |
|         | ommercial |            |    |    |     |    |    |     |
|         | Acqu      |            |    |    |     |    |    |     |
|         | isition). |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| FSS     | Ra        | Percentage | NA | NA | NA  | 10 | NA | NA  |
|         | tionalize | of new     |    |    |     | 0% | [^ |     |
|         | Govern    | GWACs and  |    |    |     |    | 4] |     |
|         | ment-wide | GWACs with |    |    |     |    |    |     |
|         | Ac        | s          |    |    |     |    |    |     |
|         | quisition | ignificant |    |    |     |    |    |     |
|         | C         | changes    |    |    |     |    |    |     |
|         | ontract's | reviewed   |    |    |     |    |    |     |
|         | to reduce | by         |    |    |     |    |    |     |
|         | overlap   | Contract   |    |    |     |    |    |     |
|         | and       | Vehicle    |    |    |     |    |    |     |
|         | result in | Review     |    |    |     |    |    |     |
|         | contract  | Board      |    |    |     |    |    |     |
|         | vehicles  |            |    |    |     |    |    |     |
|         | that are  |            |    |    |     |    |    |     |
|         | more      |            |    |    |     |    |    |     |
|         | comp      |            |    |    |     |    |    |     |
|         | lementary |            |    |    |     |    |    |     |
|         | to MAS.   |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| FSS     | Ensure    | Cycle time | NA | 99 | 83  | 87 | 71 | G   |
|         | the       | for        |    |    |     |    | .5 | oal |
|         | timely,   | disposal   |    |    |     |    |    | Met |
|         | e         | process    |    |    |     |    |    |     |
|         | ffective, | (days) for |    |    |     |    |    |     |
|         | and       | personal   |    |    |     |    |    |     |
|         | efficient | property   |    |    |     |    |    |     |
|         | di        |            |    |    |     |    |    |     |
|         | sposition |            |    |    |     |    |    |     |
|         | of excess |            |    |    |     |    |    |     |
|         | and       |            |    |    |     |    |    |     |
|         | surplus   |            |    |    |     |    |    |     |
|         | personal  |            |    |    |     |    |    |     |
|         | property  |            |    |    |     |    |    |     |
|         | by        |            |    |    |     |    |    |     |
|         | d         |            |    |    |     |    |    |     |
|         | ecreasing |            |    |    |     |    |    |     |
|         | the time  |            |    |    |     |    |    |     |
|         | it takes  |            |    |    |     |    |    |     |
|         | to        |            |    |    |     |    |    |     |
|         | complete  |            |    |    |     |    |    |     |
|         | disposal  |            |    |    |     |    |    |     |
|         | action    |            |    |    |     |    |    |     |
|         | for       |            |    |    |     |    |    |     |
|         | excess    |            |    |    |     |    |    |     |
|         | property  |            |    |    |     |    |    |     |
|         | from 99   |            |    |    |     |    |    |     |
|         | to 86     |            |    |    |     |    |    |     |
|         | days.     |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
|         |           | Percent of | NA | NA | 86% | 9  | 98 | G   |
|         |           | personal   |    |    |     | 9% | .3 | oal |
|         |           | property   |    |    |     |    | 7% | Not |
|         |           | reported   |    |    |     |    |    | Met |
|         |           | elec       |    |    |     |    |    |     |
|         |           | tronically |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| FSS     | Maximize  | Percentage | NA | 7  | 72% | 7  | 7  | G   |
|         | p         | discount   |    | 2% |     | 4% | 4% | oal |
|         | ercentage | from       |    |    |     |    |    | Met |
|         | discount  | walk-up    |    |    |     |    |    |     |
|         | savings   | fare       |    |    |     |    |    |     |
|         | from the  |            |    |    |     |    |    |     |
|         | City Pair |            |    |    |     |    |    |     |
|         | Program.  |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| FSS     | Implement | Number of  | NA | NA | NA  | 8  | 8  | G   |
|         | t         | agencies   |    |    |     |    |    | oal |
|         | ransition | migrating  |    |    |     |    |    | Met |
|         | of        | to eTravel |    |    |     |    |    |     |
|         | Federal   | Service    |    |    |     |    |    |     |
|         | agencies  |            |    |    |     |    |    |     |
|         | to        |            |    |    |     |    |    |     |
|         | e-Travel  |            |    |    |     |    |    |     |
|         | Service   |            |    |    |     |    |    |     |
|         | by Dec    |            |    |    |     |    |    |     |
|         | 31, 2004  |            |    |    |     |    |    |     |
|         | and       |            |    |    |     |    |    |     |
|         | complete  |            |    |    |     |    |    |     |
|         | migration |            |    |    |     |    |    |     |
|         | to eTS by |            |    |    |     |    |    |     |
|         | Sept 30,  |            |    |    |     |    |    |     |
|         | 2006.     |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| FTS     | Increase  | Number of  | NA | NA | 3   | 8  | 8  | G   |
|         | op        | FSS        |    |    |     |    |    | oal |
|         | erational | Schedules  |    |    |     |    |    | Met |
|         | capacity  | for which  |    |    |     |    |    |     |
|         | for       | we provide |    |    |     |    |    |     |
|         | Pro       | a          |    |    |     |    |    |     |
|         | fessional | cquisition |    |    |     |    |    |     |
|         | Services. | support    |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| FTS     | Meet      | **         | NA | 9  | 91% | \> | 8  | G   |
|         | customer  | Percentage |    | 3% |     | 9  | 8% | oal |
|         | req       | of         |    |    |     | 3% |    | Not |
|         | uirements | negotiated |    |    |     |    |    |     |
|         | for       | award      |    |    |     |    |    | Met |
|         | tr        | dates for  |    |    |     |    |    |     |
|         | ansaction | service    |    |    |     |    |    |     |
|         | cycle     | and        |    |    |     |    |    |     |
|         | time.     | c          |    |    |     |    |    |     |
|         |           | ommodities |    |    |     |    |    |     |
|         |           | that are   |    |    |     |    |    |     |
|         |           | met or     |    |    |     |    |    |     |
|         |           | bettered   |    |    |     |    |    |     |
|         |           | (Regional  |    |    |     |    |    |     |
|         |           | IT         |    |    |     |    |    |     |
|         |           | So         |    |    |     |    |    |     |
|         |           | lutions)** |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| FTS     | Meet      | Percentage | NA | 8  | 95% | \> | 9  | G   |
|         | customer  | of         |    | 8% |     | 9  | 2% | oal |
|         | req       | negotiated |    |    |     | 3% |    | Not |
|         | uirements | award      |    |    |     |    |    | M   |
|         | for       | dates for  |    |    |     |    |    | eet |
|         | tr        | service    |    |    |     |    |    |     |
|         | ansaction | and        |    |    |     |    |    |     |
|         | cycle     | c          |    |    |     |    |    |     |
|         | time.     | ommodities |    |    |     |    |    |     |
|         |           | that are   |    |    |     |    |    |     |
|         |           | met or     |    |    |     |    |    |     |
|         |           | bettered   |    |    |     |    |    |     |
|         |           | (National  |    |    |     |    |    |     |
|         |           | IT         |    |    |     |    |    |     |
|         |           | Solutions) |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| **4:    |           |            |    |    |     |    |    |     |
| Ensure  |           |            |    |    |     |    |    |     |
| Fi      |           |            |    |    |     |    |    |     |
| nancial |           |            |    |    |     |    |    |     |
| Ac      |           |            |    |    |     |    |    |     |
| countab |           |            |    |    |     |    |    |     |
| ility** |           |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| FSS     | Co        | Annual     | NA | \$ | \$3 | \$ | \$ | G   |
|         | nsolidate | Savings to |    | 1. | .10 | 3. | 1. | oal |
|         | other     | the        |    | 87 |     | 56 | 55 | Not |
|         | agencies' | government |    |    |     |    | [^ | Met |
|         | vehicles  | (\$        |    |    |     |    | 5] |     |
|         | to reduce | millions)  |    |    |     |    |    |     |
|         | the       | per cost   |    |    |     |    |    |     |
|         | overall   | benefit    |    |    |     |    |    |     |
|         | cost of   | study      |    |    |     |    |    |     |
|         | fleet to  |            |    |    |     |    |    |     |
|         | the       |            |    |    |     |    |    |     |
|         | go        |            |    |    |     |    |    |     |
|         | vernment. |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| CFO     | Increase  | **Percent  | 2  | 3  | 44% | 5  | 5  | G   |
|         | the       | of vendor  | 4% | 8% |     | 0% | 6% | oal |
|         | p         | invoices   |    |    |     |    |    |     |
|         | ercentage | received   |    |    |     |    |    | Met |
|         | of vendor | electr     |    |    |     |    |    |     |
|         | invoices  | onically** |    |    |     |    |    |     |
|         | received  |            |    |    |     |    |    |     |
|         | by        |            |    |    |     |    |    |     |
|         | E         |            |    |    |     |    |    |     |
|         | lectronic |            |    |    |     |    |    |     |
|         | Data      |            |    |    |     |    |    |     |
|         | In        |            |    |    |     |    |    |     |
|         | terchange |            |    |    |     |    |    |     |
|         | through   |            |    |    |     |    |    |     |
|         | the       |            |    |    |     |    |    |     |
|         | Internet. |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| CFO     | Increase  | **Percent  | 7  | 7  | 88% | 8  | 9  | G   |
|         | the       | of vendor  | 9% | 9% |     | 5% | 2% | oal |
|         | p         | payments   |    |    |     |    |    |     |
|         | ercentage | paid       |    |    |     |    |    | Met |
|         | of vendor | electr     |    |    |     |    |    |     |
|         | payments  | onically** |    |    |     |    |    |     |
|         | by        |            |    |    |     |    |    |     |
|         | e         |            |    |    |     |    |    |     |
|         | lectronic |            |    |    |     |    |    |     |
|         | media     |            |    |    |     |    |    |     |
|         | such as   |            |    |    |     |    |    |     |
|         | E         |            |    |    |     |    |    |     |
|         | lectronic |            |    |    |     |    |    |     |
|         | Funds     |            |    |    |     |    |    |     |
|         | Transfer  |            |    |    |     |    |    |     |
|         | and       |            |    |    |     |    |    |     |
|         | purchase  |            |    |    |     |    |    |     |
|         | card.     |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| **5:    |           |            |    |    |     |    |    |     |
| M       |           |            |    |    |     |    |    |     |
| aintain |           |            |    |    |     |    |    |     |
| a       |           |            |    |    |     |    |    |     |
| Worl    |           |            |    |    |     |    |    |     |
| d-Class |           |            |    |    |     |    |    |     |
| Wo      |           |            |    |    |     |    |    |     |
| rkforce |           |            |    |    |     |    |    |     |
| and     |           |            |    |    |     |    |    |     |
| Worl    |           |            |    |    |     |    |    |     |
| d-Class |           |            |    |    |     |    |    |     |
| Work    |           |            |    |    |     |    |    |     |
| place** |           |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| OCAO    | Increase  | Number of  | NA | 19 | 19, | 21 | 36 | G   |
|         | the use   | FAI Online |    | ,2 | 390 | ,3 | ,3 | oal |
|         | of        | training   |    | 80 |     | 00 | 79 | Met |
|         | Federal   | instances  |    |    |     |    |    |     |
|         | Ac        | completed  |    |    |     |    |    |     |
|         | quisition |            |    |    |     |    |    |     |
|         | Institute |            |    |    |     |    |    |     |
|         | Online    |            |    |    |     |    |    |     |
|         | training. |            |    |    |     |    |    |     |
|         | (OCAO)    |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| CPO     | Increase  | **         | NA | 67 | 7   | 75 | 69 | G   |
|         | GSA       | Percentile |    | th | 5th | th | th | oal |
|         | associate | rank in    |    |    |     |    |    | Not |
|         | en        | the Gallup |    |    |     |    |    |     |
|         | gagement. | Q12        |    |    |     |    |    | Met |
|         | (CPO)     | survey,    |    |    |     |    |    |     |
|         |           | which      |    |    |     |    |    |     |
|         |           | measures   |    |    |     |    |    |     |
|         |           | the        |    |    |     |    |    |     |
|         |           | engagement |    |    |     |    |    |     |
|         |           | of the     |    |    |     |    |    |     |
|         |           | w          |    |    |     |    |    |     |
|         |           | orkforce** |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
|         |           | Grand Mean | NA | 3. | 3   | 3. | 3. |     |
|         |           | Score      |    | 76 | .83 | 88 | 89 |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| **6:    |           |            |    |    |     |    |    |     |
| Carry   |           |            |    |    |     |    |    |     |
| Out     |           |            |    |    |     |    |    |     |
| Social, |           |            |    |    |     |    |    |     |
| Environ |           |            |    |    |     |    |    |     |
| mental, |           |            |    |    |     |    |    |     |
| and     |           |            |    |    |     |    |    |     |
| Other   |           |            |    |    |     |    |    |     |
| Re      |           |            |    |    |     |    |    |     |
| sponsib |           |            |    |    |     |    |    |     |
| ilities |           |            |    |    |     |    |    |     |
| as a    |           |            |    |    |     |    |    |     |
| Federal |           |            |    |    |     |    |    |     |
| A       |           |            |    |    |     |    |    |     |
| gency** |           |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| PBS     | Improve   | **Percent  | 1  | 2  | 18  | 2  | 2  | G   |
|         | energy    | reduction  | 8. | 2. | .6% | 2. | 2. | oal |
|         | reduction | on energy  | 4% | 5% |     | 6% | 4% | Not |
|         | in        | c          |    |    |     |    |    |     |
|         | standard  | onsumption |    |    |     |    |    | Met |
|         | f         | from FY    |    |    |     |    |    |     |
|         | acilities | 1985       |    |    |     |    |    |     |
|         | to 22.6%  | baseline** |    |    |     |    |    |     |
|         | below the |            |    |    |     |    |    |     |
|         | FY 1985   |            |    |    |     |    |    |     |
|         | baseline  |            |    |    |     |    |    |     |
|         | by FY     |            |    |    |     |    |    |     |
|         | 2004.     |            |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| FTS     | Obtain    | **         | 7  | 7  | 86% | \> | 9  | G   |
|         | best      | Percentage | 0% | 0% |     | 8  | 6% | oal |
|         | value     | of task    |    |    |     | 5% |    | Met |
|         | solutions | and        |    |    |     |    |    |     |
|         | through   | delivery   |    |    |     |    |    |     |
|         | com       | orders     |    |    |     |    |    |     |
|         | petition. | subject to |    |    |     |    |    |     |
|         |           | fair       |    |    |     |    |    |     |
|         |           | o          |    |    |     |    |    |     |
|         |           | pportunity |    |    |     |    |    |     |
|         |           | process    |    |    |     |    |    |     |
|         |           | (Regional  |    |    |     |    |    |     |
|         |           | IT         |    |    |     |    |    |     |
|         |           | So         |    |    |     |    |    |     |
|         |           | lutions)** |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
|         |           | Percentage | NA | 7  | 86% | \> | 9  | G   |
|         |           | of task    |    | 0% |     | 8  | 8% | oal |
|         |           | and        |    |    |     | 5% |    | Met |
|         |           | delivery   |    |    |     |    |    |     |
|         |           | orders     |    |    |     |    |    |     |
|         |           | subject to |    |    |     |    |    |     |
|         |           | fair       |    |    |     |    |    |     |
|         |           | o          |    |    |     |    |    |     |
|         |           | pportunity |    |    |     |    |    |     |
|         |           | process    |    |    |     |    |    |     |
|         |           | (National  |    |    |     |    |    |     |
|         |           | IT         |    |    |     |    |    |     |
|         |           | Solutions) |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
|         |           | Percentage | NA | NA | NA  | \  | 9  | G   |
|         |           | of task    |    |    |     | >6 | 6% | oal |
|         |           | and        |    |    |     | 0% |    | Met |
|         |           | delivery   |    |    |     |    |    |     |
|         |           | orders     |    |    |     |    |    |     |
|         |           | subject to |    |    |     |    |    |     |
|         |           | fair       |    |    |     |    |    |     |
|         |           | o          |    |    |     |    |    |     |
|         |           | pportunity |    |    |     |    |    |     |
|         |           | process    |    |    |     |    |    |     |
|         |           | (Regional  |    |    |     |    |    |     |
|         |           | Telecommu  |    |    |     |    |    |     |
|         |           | nications) |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
|         |           | Percentage | NA | NA | NA  | 4  | 6  | G   |
|         |           | of dollar  |    |    |     | 0% | 2% | oal |
|         |           | value of   |    |    |     |    |    | Met |
|         |           | eligible   |    |    |     |    |    |     |
|         |           | service    |    |    |     |    |    |     |
|         |           | orders     |    |    |     |    |    |     |
|         |           | awarded    |    |    |     |    |    |     |
|         |           | with       |    |    |     |    |    |     |
|         |           | perform    |    |    |     |    |    |     |
|         |           | ance-based |    |    |     |    |    |     |
|         |           | statements |    |    |     |    |    |     |
|         |           | of work    |    |    |     |    |    |     |
|         |           | (Regional  |    |    |     |    |    |     |
|         |           | IT         |    |    |     |    |    |     |
|         |           | Solutions) |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
|         |           | Percentage | NA | NA | NA  | 4  | 5  | G   |
|         |           | of dollar  |    |    |     | 0% | 8% | oal |
|         |           | value of   |    |    |     |    |    | Met |
|         |           | eligible   |    |    |     |    |    |     |
|         |           | service    |    |    |     |    |    |     |
|         |           | orders     |    |    |     |    |    |     |
|         |           | awarded    |    |    |     |    |    |     |
|         |           | with       |    |    |     |    |    |     |
|         |           | perform    |    |    |     |    |    |     |
|         |           | ance-based |    |    |     |    |    |     |
|         |           | statements |    |    |     |    |    |     |
|         |           | of work    |    |    |     |    |    |     |
|         |           | (National  |    |    |     |    |    |     |
|         |           | IT         |    |    |     |    |    |     |
|         |           | Solutions) |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
|         |           | Percentage | NA | NA | NA  | 4  | 4  | G   |
|         |           | of dollar  |    |    |     | 0% | 7% | oal |
|         |           | value of   |    |    |     |    |    | Met |
|         |           | eligible   |    |    |     |    |    |     |
|         |           | service    |    |    |     |    |    |     |
|         |           | orders     |    |    |     |    |    |     |
|         |           | awarded    |    |    |     |    |    |     |
|         |           | with       |    |    |     |    |    |     |
|         |           | perform    |    |    |     |    |    |     |
|         |           | ance-based |    |    |     |    |    |     |
|         |           | statements |    |    |     |    |    |     |
|         |           | of work    |    |    |     |    |    |     |
|         |           | (Regional  |    |    |     |    |    |     |
|         |           | Telecommu  |    |    |     |    |    |     |
|         |           | nications) |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+
| OSBU    | ##        | **         | 4  | 44 | 45. | 4  | T  | TBD |
|         |  Meet or  | Percentage | 0. | .3 | 72% | 3. | BD |     |
|         | exceed go | of         | 1% | 5% |     | 0% |    |     |
|         | al of pro | c          |    |    |     |    |    |     |
|         | viding co | ontracting |    |    |     |    |    |     |
|         | ntracting | opp        |    |    |     |    |    |     |
|         |  opportun | ortunities |    |    |     |    |    |     |
|         | ities to  | provided   |    |    |     |    |    |     |
|         | small bus | to small   |    |    |     |    |    |     |
|         | inesses.  | business** |    |    |     |    |    |     |
+---------+-----------+------------+----+----+-----+----+----+-----+

Notes:

[^1]: OCSC- This measure had originally been listed in the FY 2004
    Performance Plan, however, as a result of the creation of the
    Interagency Committee on Government Information, OCSC did not use
    this measure in FY 2004.

[^2]: OCAO- While no report is available now to verify GSA's percentage
    of eligible service contract dollars awarded as performance-based
    contracts (PBC), the FPDS-NG contractor is working with OCAO to
    develop and refine this report.

[^3]: OGP- In the third quarter of FY04, the eTravel PMO re-baselined
    the eTS voucher performance measure from 68,000 to 543. This change
    was generated by the protest of the initial eTS contract award,
    which delayed the program three months and impacted activities
    leading to voucher production. While the eTravel PMO achieved its
    revised FY04 voucher goal, the greater accomplishment is in the
    alignment for the first time ever the Executive Branch Agencies to
    implement a standardized common travel management process. In FY05,
    Executive Branch agencies will continue their migration from their
    high-cost stovepipe travel systems to the government-wide world
    class travel model.

[^4]: FSS- We continue to use the Contract Vehicle Review Board to
    review contracts. However, during FY2004 we recognized that the
    percentage measure is not an appropriate measure.

[^5]: FSS- A consolidation of 1,980 vehicles was delayed until FY 2005,
    keeping us from meeting our FY04 target.