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Course Description, Instructor & Length

*1- **All in the
Family**..........................................................................................\.......Brian
Heckert The "Big Picture" 1.5 hours*

*How do you and your job fit in to Dorn, the VHA and the VA as a whole?*

## Organizational Stewardship/Systems Thinking

*2- **Who Wants to be a
Millionaire?**..........................................................................Jim
Cavanaugh Financial/Accounting/Management Reports 1 hour*

*How to develop and track a budget; how to use financial reports to your
benefit.*

## Technical Skills/Personal Mastery

*3 - **In the Heat of the
Night**......................................................................................\.....Laura
Krejci Understanding customers and their needs 1 hour*

*Who are your customers and why should you try to make and keep them
happy?*

## Customer Service/Systems Thinking

*4 - **Everything You Ever Wanted to Know
About\...Dorn**..................................................Laura
Krejci Orientation and Organizational Structure of Dorn 1.5 hours*

*Who reports to whom and how do the various services lines interact?*

## Organizational Stewardship/Systems Thinking

*5 - **What's My
Line?**.................................................................................................\...Cathy
Ross Oral/Written Communication/Plain Language Writing 2 hours*

*Using the proper language and words to get your point across and obtain
what you need.*

# Personal Mastery/Interpersonal Effectiveness

*6 - **A League of Their
Own**.................................................................................\....Bernie
Chapman Leadership Principles/Corporate Compliance Three 1-hour classes*

*Doing the right thing for the right reasons.*

## Organizational Stewardship/Systems Thinking

*7 - **Law and
Order**..............................................................................................\........Amy
Joseph Effective Organizational Design/Position Management 1 hour*

*Understanding Effects of FTEE*

*Structuring your organization as effectively and efficiently as
possible; making the best use of your allowed positions.*

## Organizational Stewardship/Systems Thinking

#  

## Course Description, Instructor & Length

*8 - **That's
Incredible!**..................................................................................................\..........Panel
Panel discussion on management styles 2 hours*

*When and how to be (or not be) a negotiator, dictator, coach, etc.*

## Personal Mastery/Flexibility

*9 - **The Facts of
Life**..............................................................................................Melissa
Bragg Unfair Labor Practice charges 1 hour VA/AFGE labor contract
interpretation and compliance*

*What do you need to know and how can you make sure you comply? What to
do when a charge is filed against you.*

*Organizational Stewardship/Systems Thinking/Creative Thinking*

*Technical Skills/Personal Mastery*

*10 - **Unsolved
Mysteries**.....................................................................................To
be announced Data gathering, analysis and interpretation 1 hour*

*Using all those data to your advantage.*

## Technical Skills/Personal Mastery

*11 - **Too Close for
Comfort**.........................................................................Maryann
Vastunas-Roe JCAHO compliance/measurement tools 1.5 hours*

*How to make sure you are in full compliance.*

## Technical Skills/Systems Thinking/Organizational Stewardship

*12- **Bosom
Buddies**..........................................................................................\..........
Cathy Ross Coaching and Mentoring 4 hours*

*Learn the importance and techniques of coaching and mentoring to ensure
your \[future\] employees have the tools they need to advance.*

## Organizational Stewardship/Systems Thinking

*13 - **Grace Under
Fire**........................................................Jana
Clawson/Evetta Gregg/Cleo Moseley Performance Based Interviewing 1.5
hours*

*Making the most of your interview - the first impression counts!*

## Flexibility/Interpersonal Effectiveness/Personal Mastery

*14 - **As the World
Turns**............................................................................................Janet
Taylor Effective Use of the Internet 2 hours*

*What's a WEB and how do you use it to your advantage?*

## Technical Skills/Personal Mastery

#   {#section-1 .unnumbered}

# Course Description, Instructor & Length

***15 - Bloopers and Practical
Jokes**\.........................................................................\...\...Cleo
Moseley Interpersonal Skills 1 hour*

*Learn the importance of that first impression and how best to
communicate with others.*

## Customer Service/Flexibility/Personal Mastery

*16 -
**Survivor**............................................................................................................Amy
Joseph Goal Setting 1 hour*

*How to get to where you want to go.*

## Personal Mastery/Flexibility

*17 - **Nearly
Departed**.............................................................................................Carolyn
Barrett Evaluating and Rewarding Your Employees 1 hour*

*Making sure you recognize and show appreciation for your employees - it
goes a long way towards developing loyalty.*

## Customer Service/Systems Thinking

*18 - **Perfect
Strangers**.........................................................................................Priscilla
Creamer Effective use of volunteers and work study students 1 hour*

*Getting the most from an extra set of hands.*

## Organizational Stewardship/Customer Service/Creative Thinking

*19 -
**Columbo**.......................................................\.................................................Terry
Hannigan Project planning 1 hour*

*How to begin, what info to gather, how to close.*

## Systems Thinking/Flexibility/Customer Service/Org. Stewardship

*20 - **I've Got a
Secret**...............................................................................................Don
Swaney Contract development/management 1 hour*

*Making sure the service or product you need is spelled out exactly;
what to do if expectations fail.*

## Creative Thinking/Customer Service/Organizational Stewardship

*21 - **Growing
Pains**...............................................................................Jay
Jureka/Jay Longerbeam Understanding/Planning Medical Center Projects 1
hour*

*What's with all the construction and why are there so many rules about
safety?*

## Organizational Stewardship/Systems Thinking/Flexibility

*22 - **Happy Days
(off)**............................................................................................Carolyn
Barrett Appropriate Use and Approval of Leave 1 hour*

*Allowable uses of leave; how is leave charged; why maintain a balance?*

## Systems Thinking

# Course Description, Instructor & Length

*23 - **Diff'rent
Strokes**.......................................................................................\..........Janet
Taylor Basic Computer Skills 3.5 hours*

*From the "on" button to navigating through Outlook and VISTA (DHCP).*

## Technical Skills/Personal Mastery

*24 - **Who's the
Boss?**............................................................................................Melissa
Bragg Discipline - Is it even necessary? 2 hours*

*Correcting, not punishing, inappropriate behavior and actions.*

## Customer Service

*25- **Let's Make a
Deal**...............................................................................................Cleo
Moseley Self-improvement and Personal Mastery 1 hour*

*Making yourself a better employee, \[future\] supervisor and person.*

## Personal Mastery/Interpersonal Effectiveness

Application for

**DORN VAMC**

**LEADERSHIP DEVELOPMENT PROGRAM**

**(Movin' On Up)**

Name\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_Service\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\
\
Position\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_Grade\_\_\_\_\_\_\_Phone\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\
\
Service/Service
Line\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\
\
Please address each of the following areas on your application (if you
need more room, please attach on a separate sheet of paper).  If you
have questions, please contact any of the following committee members.
[Completed applications should be forwarded to Melissa Bragg, 00LR, by
close of business June 10, 2002.]{.underline}

Melissa Bragg, x7824 Carole Babb, x7700 Carolyn Barrett, x6185

Bernie Chapman, x6907 Jana Clawson, x6307 Terry Hannigan, x7981

Amy Joseph, x7466 Laura Krejci, x7696 Cleo Moseley, x6630

Ruth Mustard, x6660 Kristy Stoddard, x4799 Rodney Reid, x7106

Evetta Gregg, x7350 Chaplain Austin, x6331

I. PROVIDE AN OVERVIEW OF YOUR WORK EXPERIENCE

**II.  LIST ALL FORMAL EDUCATION, BEGINNING WITH HIGH SCHOOL\
**

A. Include degrees acquired and dates of completion.  State if currently
enrolled in a program and expected graduation date.  Alternatively, list
successfully completed college courses.\
\
\
\
B. Specify licenses or certifications acquired and dates of completion
(if appropriate).

(continued)

**III.  LIST ADDITIONAL QUALIFICATIONS (**Include skills and abilities
such as public speaking, familiarity with computers, computer software
and other specialized competencies; identify community extra-curricular
activities.)

IV.          Please provide a statement (no more than half a page) which
summarizes your professional goals.  Address how these goals will be
advanced by the Dorn Leadership Development Program.

V.      The information presented in my application packet is correct
and true to the best of my knowledge.  I authorized the selection
committee to discuss with my supervisors the appropriateness of my
participating in the Leadership Development Program.\
\
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  \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\
                                    Signature                           
                                 Date

DORN VAMC

**LEADERSHIP DEVELOPMENT PROGRAM**

**(Movin' On Up)**

## Supervisor Recommendation

### Candidate's Name\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

The Dorn Leadership Development Program is dedicated to the development
of future VA leaders.  The program's mission has the following goals:\
1. Foster opportunities for career growth\
2. Promote diversity within the workforce.\
3. Develop and enhance analytical, conceptual, and communication
abilities of participants.\
4. Enhance awareness of career opportunities in the Department of
Veterans Affairs.\
\
**SUPERVISOR,\
Please evaluate this applicant with respect to the mission elements
stated above, citing specific examples of performance with would
indicate the potential success in this program as well as leadership
potential.**

**\_\_\_\_**I understand the time commitment involved in being in the
Dorn Leadership Development Program, and I am supportive of this
employee's participation and the required time commitment. I will be
available to advise this employee.

**\_\_\_\_**Request the Workforce Planning Team assign an advisor for
this individual as I will not be available to participate at this time.\
\
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    \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\
Immediate Supervisor Signature                                         
     Date 

Phone Number\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

CONCUR:\
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   \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_         \
Service Chief or Service Line Director Signature                    Date

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