**GENERAL SERVICES ADMINISTRATION**

Federal Acquisition Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions,
up-to-date pricing, and the option to create an electronic delivery
order are available through GSA *Advantage!*, a menu-driven database
system. The INTERNET address of GSA *Advantage!* is: GSAAdvantage.gov.

**Federal Supply Schedule For:** Training Aids & Devices, Instructor-Led
Training; Course Development; Test Administration

**Contract Number:** GS-02F-0223S

**Federal Supply Class:** 6930/U008

**FSC Group:** 69

**SIN Number:** **27-400: Off-the-Shelf Training**

**27-500**: Course Development and Test Administration

**Contract Period:** September 29, 2006 - September 28, 2011

![](media/image1.png){width="1.9152777777777779in"
height="1.0166666666666666in"} **\
PROFESSIONAL SOLUTIONS INC**\
462 Herndon Parkway, Suite 105

Herndon, VA 20170-4802\
Ph: (703)318-8631\
Fax: (703)318-8741

ATTN: Dr. Heather Brown

Email: hbrown@professionalsolutions.com\
Website: [http://www.professionalsolutions.com]()

**Business Size:** Small business, Women Owned Business

For more information on ordering from Federal Supply Schedules click on
the FAS Schedules button at http://www.fss.gsa.gov

> **Table of Contents**

[CUSTOMER
INFORMATION](#customerinfo)\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....3

[PRICING](#PRICELISTING).....................\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\...\.....6

[INSTRUCTOR LEAD TRAINING
COURSES](#INSTRUCTORLED)\...\...\...\...\...\...\...\...\...\...\...\...\...\...11

[]{#customerinfo .anchor}**Customer Information:**

1.  1\. Awarded Special Item Numbers:

> **SIN 27-400 --Off-the-Shelf Training Courses**
>
> **SIN 27-500 -- Course Development and Test Administration\
> **
>
> 1b. Lowest Priced Model Number for each Awarded Special Item Numbers:
>
> **SIN 27-400 -- All model numbers offered are \$1,722.83.**
>
> **SIN 27-500 -- All model numbers offered are \$1,800.00.**
>
> 1c. Description of all corresponding commercial job titles,
> experience, functional responsibility and education. [**See
> Below**](#INSTRUCTORLED)

1.  2\. Maximum Order: **\$1,000,000.00**

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1.  3\. Minimum Order: **\$100.00**

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1.  4\. Geographic Coverage (delivery area): 48 Contiguous States and
    Washington, DC

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1.  5\. Point of production (city, county and State OR Foreign Country):
    **Herndon, VA**

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1.  6\. Discount: **Prices shown are net, discount deducted**

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1.  7\. Quantity discounts: **None**

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1.  8\. Prompt payment terms: **Net 30 Days**

> 9a. Notification that Government purchase cards are accepted up to the
> micro-purchase threshold: **Government purchase cards are accepted up
> to the micro-purchase threshold**.
>
> 9b.Notification whether Government purchase cards are accepted or not
> accepted above the micro-purchase threshold: **Government purchase
> cards are accepted above the micro-purchase threshold.**

1.  10\. Foreign Items (list items by country of origin): **None**

> 11a.Time of delivery: **Within required timeframes as established by
> Government regulations and within the period specified in the ordering
> agency s performance-bashed statement of work and the order.**
>
> 11b.Expedited Delivery: **Contact contractor**
>
> 11c.Overnight and 2-day delivery: **Contact contractor**
>
> 11d.Urgent Requirements: **Contact contractor**

1.  12\. FOB Point: **FOB Destination**

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1.  13\. Ordering Address:

> **Professional Solutions Inc.**
>
> **462 Herndon Parkway Suite 105**
>
> **Herndon, VA 20170-4802**

1.  14\. Payment Address: **Same as item no. 13.**

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1.  15\. Warranty Provision: **None**

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1.  16\. Export Packing Charges: **None**

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1.  17\. Terms and Conditions of Government Purchase Card Acceptance:
    **None**

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1.  18\. Terms and Conditions of rental, maintenance and repair:
    **None**

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1.  19\. Terms and Conditions of installation: **None**

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1.  20\. Terms and Conditions of repair parts indicating dates of parts
    price list and any discount from list prices: **None**

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1.  21\. List of Service and Distribution Points: **Not Applicable**

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1.  22\. List of Participating Dealers: **Not Applicable**

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1.  23\. Preventive Maintenance: **Not Applicable**

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1.  24\. Year 2000 Compliant: **Not Applicable**

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1.  25\. Environmental Attributes e.g. recycled content, energy
    efficiency and/or reduced pollutants: **Not Applicable**

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1.  26\. Data Universal Number System (DUNS) number: **799331210**

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1.  27\. Notification regarding registration in Central Contractor
    Registration (CCR) database. **Professional Solutions Inc. is
    registered in the CCR database.**

![](media/image2.png){width="2.0833333333333335in"
height="1.2847222222222223in"}

[]{#PRICELISTING .anchor}**PRICING**

**Professional Solutions, Inc.**

**Off-the-Shelf**

**Instructor-led Training Courses**

All pricing is based on a maximum of 20 participants. Some classes may
have additional materials fees that are billed on a per person basis.
(Travel fees are not included and will be billed at cost.)

  ---------------------------------------------------------------------------------------------------------------
  **Course**           **Standard   **Standard   **Standard   **GSA        **GSA Price  **GSA Price  **GSA Price
                       Price- ½     Price -Full  Price        Discount**   Including    Including    Including
                       Day**        Day**        -Two-Day**                0.75%        0.75%        0.75%
                                                                           Funding Fee  Funding      Funding
                                                                           -- Half      Fee - Full   Fee - Two
                                                                           Day**        Day**        Days**
  -------------------- ------------ ------------ ------------ ------------ ------------ ------------ ------------
  360^o^ Feedback                                \$5,000.00   5 %                                    \$4,785.63
  Training                                                                                           

  Advanced Business                 \$2,800.00   \$5,000.00   5 %                       \$2,679.95   \$4,785.63
  Writing                                                                                            

  Appropriations Law                \$2,800.00   \$5,000.00   5 %                       \$2,679.95   \$4,785.63

  Assertive Skills for \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Professionals                                                                                      

  Entrepreneurship 101 \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63

  Business Writing     \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63

  Career               \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Decision-making                                                                                    

  Career Management    \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Techniques                                                                                         

  Change Management    \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63

  Coaching Employees   \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63

  Communicating        \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Effectively                                                                                        

  Conducting a         \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Collaborative                                                                                      
  Performance                                                                                        
  Appraisal                                                                                          

  Conflict Management  \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Training                                                                                           

  Congressional                     \$2,800.00   \$5,000.00   5 %                       \$2,679.95   \$4,785.63
  Writing                                                                                            

  Creative Thinking    \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  and Problem Solving                                                                                

  Customer Service     \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Skills                                                                                             

  Dealing With         \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Difficult People                                                                                   

  DISC Behavioral      \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Style Training                                                                                     

  Diversity Training   \$1,800.00   \$2,800.00                5 %          \$1,722.83   \$2,679.95   

  Enhancing Your       \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Management Style                                                                                   

  Federal Resume,      \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  OF-612 and KSA                                                                                     
  Preparation                                                                                        

  Giving and Receiving \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Feedback                                                                                           

  Group Facilitation   \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Skills                                                                                             

  Individual           \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Development Plan                                                                                   
  (IDP) Preparation                                                                                  

  Leadership Skills    \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63

  Meeting Management   \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Skills                                                                                             

  Mentoring 101        \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63

  Motivating Employees \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63

  MS Access                         \$2,800.00   \$5,000.00   5 %                       \$2,679.95   \$4,785.63

  MS Excel                          \$2,800.00   \$5,000.00   5 %                       \$2,679.95   \$4,785.63

  MS FrontPage                      \$2,800.00   \$5,000.00   5 %                       \$2,679.95   \$4,785.63

  MS Outlook                        \$2,800.00   \$5,000.00   5 %                       \$2,679.95   \$4,785.63

  MS PowerPoint                     \$2,800.00   \$5,000.00   5 %                       \$2,679.95   \$4,785.63

  MS Project           \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63

  MS Word              \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63

  Myers-Briggs         \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Personality Type                                                                                   
  Training                                                                                           

  Negotiation Skills   \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63

  Networking for       \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Success                                                                                            

  Organization Skills  \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63

  Presentation and     \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Briefing Skills                                                                                    

  Presenting With      \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  PowerPoint                                                                                         

  Problem Solving and  \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Decision Making                                                                                    

  Professionalism in   \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  the Workplace                                                                                      

  Project Management,  \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Advanced                                                                                           

  Project Management,  \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Intermediate                                                                                       

  Project Management,  \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Introduction                                                                                       

  Researching and      \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Applying for Job                                                                                   
  Leads                                                                                              

  Resume and Cover     \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Letter Writing                                                                                     

  Retreats             \$2,000.00   \$3,000.00   \$6,000.00   5 %          \$1,722.83   \$2,679.95   \$5,742.75

  Sexual Harassment    \$1,800.00   \$2,800.00                5 %          \$1,722.83   \$2,679.95   
  Prevention Training                                                                                

  Strategic Planning   \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63

  Stress Management    \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63

  Successful           \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Interviewing Skills                                                                                
  for Hiring Officials                                                                               

  Successful           \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Interviewing Skills                                                                                
  for Job Candidates                                                                                 

  Teambuilding         \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63

  Teambuilding for     \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Team Members                                                                                       

  Teambuilding for     \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Team Supervisors                                                                                   

  Technical Writing    \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63

  Time Management      \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63

  Train-the-Trainers   \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63

  Writing Strong       \$1,800.00   \$2,800.00   \$5,000.00   5 %          \$1,722.83   \$2,679.95   \$4,785.63
  Knowledge, Skills                                                                                  
  and Ability                                                                                        
  Statements (KSAs)                                                                                  
  ---------------------------------------------------------------------------------------------------------------

[]{#INSTRUCTORLED .anchor}***COURSE LISTING***

**Professional Solutions, Inc**.

![](media/image2.png){width="2.25in" height="1.3875in"}**Off-the-Shelf**

**Instructor-led Training Courses**

All pricing is based on a maximum of 20 participants. Some classes may
have additional materials fees that are billed on a per person basis.
(Travel fees are not included and will be billed at cost.)

+------+------------------------------------+--------+--------+--------+
|      |                                    | ½ Day  | Full   | T      |
|      |                                    |        | Day    | wo-Day |
+------+------------------------------------+--------+--------+--------+
| 1.   | 360^o^ Feedback Training           |        |        | \$5,   |
|      |                                    |        |        | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 2.   | Advanced Business Writing          |        | \$2,   | \$5,   |
|      |                                    |        | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 3.   | Appropriations Law                 |        | \$2,   | \$5,   |
|      |                                    |        | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 4.   | Assertive Skills for Professionals | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 5.   | Entrepreneurship 101               | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 6.   | Business Writing                   | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 7.   | Career Decision-making             | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 8.   | Career Management Techniques       | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 9.   | Change Management                  | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 10.  | Coaching Employees                 | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 11.  | Communicating Effectively          | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 12.  | Conducting a Collaborative         | \$1,   | \$2,   | \$5,   |
|      | Performance Appraisal              | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 13.  | Conflict Management Training       | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 14.  | Congressional Writing              |        | \$2,   | \$5,   |
|      |                                    |        | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 15.  | Creative Thinking and Problem      | \$1,   | \$2,   | \$5,   |
|      | Solving                            | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 16.  | Customer Service Skills            | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 17.  | Dealing With Difficult People      | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 18.  | DISC Behavioral Style Training     | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 19.  | Diversity Training                 | \$1,   | \$2,   |        |
|      |                                    | 800.00 | 800.00 |        |
+------+------------------------------------+--------+--------+--------+
| 20.  | Enhancing Your Management Style    | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 21.  | Federal Resume, OF-612 and KSA     | \$1,   | \$2,   | \$5,   |
|      | Preparation                        | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 22.  | Giving and Receiving Feedback      | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 23.  | Group Facilitation Skills          | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 24.  | Individual Development Plan (IDP)  | \$1,   | \$2,   | \$5,   |
|      | Preparation                        | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 25.  | Leadership Skills                  | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 26.  | Meeting Management Skills          | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 27.  | Mentoring 101                      | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 28.  | Motivating Employees               | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 29.  | MS Access                          |        | \$2,   | \$5,   |
|      |                                    |        | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 30.  | MS Excel                           |        | \$2,   | \$5,   |
|      |                                    |        | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 31.  | MS FrontPage                       |        | \$2,   | \$5,   |
|      |                                    |        | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 32.  | MS Outlook                         |        | \$2,   | \$5,   |
|      |                                    |        | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 33.  | MS PowerPoint                      |        | \$2,   | \$5,   |
|      |                                    |        | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 34.  | MS Project                         | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 35.  | MS Word                            | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 36.  | Myers-Briggs Personality Type      | \$1,   | \$2,   | \$5,   |
|      | Training                           | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 37.  | Negotiation Skills                 | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 38.  | Networking for Success             | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 39.  | Organization Skills                | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 40.  | Presentation and Briefing Skills   | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 41.  | Presenting With PowerPoint         | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 42.  | Problem Solving and Decision       | \$1,   | \$2,   | \$5,   |
|      | Making                             | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 43.  | Professionalism in the Workplace   | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 44.  | Project Management, Advanced       | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 45.  | Project Management, Intermediate   | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 46.  | Project Management, Introduction   | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 47.  | Researching and Applying for Job   | \$1,   | \$2,   | \$5,   |
|      | Leads                              | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 48.  | Resume and Cover Letter Writing    | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 49.  | Retreats                           | \$2,   | \$3,   | \$6,   |
|      |                                    | 000.00 | 000.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 50.  | Sexual Harassment Prevention       | \$1,   | \$2,   |        |
|      | Training                           | 800.00 | 800.00 |        |
+------+------------------------------------+--------+--------+--------+
| 51.  | Strategic Planning                 | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 52.  | Stress Management                  | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 53.  | Successful Interviewing Skills for | \$1,   | \$2,   | \$5,   |
|      | Hiring Officials                   | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 54.  | Successful Interviewing Skills for | \$1,   | \$2,   | \$5,   |
|      | Job Candidates                     | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 55.  | Teambuilding                       | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 56.  | Teambuilding for Team Members      | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 57.  | Teambuilding for Team Supervisors  | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 58.  | Technical Writing                  | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 59.  | Time Management                    | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 60.  | Train-the-Trainers                 | \$1,   | \$2,   | \$5,   |
|      |                                    | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+
| 61.  | Writing Strong Knowledge, Skills   | \$1,   | \$2,   | \$5,   |
|      | and Ability Statements (KSAs)      | 800.00 | 800.00 | 000.00 |
+------+------------------------------------+--------+--------+--------+

![](media/image2.png){width="2.125in" height="1.3104166666666666in"}

**Instructor-led Training**

**Workshop Descriptions:**

+-----------------------------------------------------------------------+
| **360^o^ Feedback Training**                                          |
|                                                                       |
| One of the most important methods for a professional to grow is by    |
| receiving honest feedback from co-workers, supervisors, and           |
| employees. This workshop will administer a 360o feedback instrument   |
| to each participant and provide a debrief of the results so that the  |
| individuals can gain a true understanding of their effectiveness in   |
| their work place. A pre-survey administration workshop is held to     |
| instruct participants on the process and to answer any questions.     |
| Professional Solutions' staff will handle the administration,         |
| tabulation and reporting of the results. Then a post survey workshop  |
| is held to debrief the organizational results. This post-survey       |
| workshop is followed by individual ½ hour, one-on-one sessions with   |
| each participant to debrief their individual reports.                 |
+-----------------------------------------------------------------------+
| **Advanced Business Writing**                                         |
|                                                                       |
| Business writing is a critical skill that can always be improved      |
| regardless of your writing skill level. This workshop is ideal for    |
| professionals that feel comfortable with the basics of writing and    |
| would like more challenging exercises, and an opportunity to learn    |
| new techniques to enhance their writing. Participants will learn to   |
| avoid prevalent writing errors like writing in the wrong voice,       |
| dangling participles, misplaced modifiers and lack of parallel        |
| sentence structure. Participants will also learn techniques for       |
| proofreading and editing their own written documents. This class can  |
| be offered as a sequel to Business Writing or as a stand-alone        |
| course.                                                               |
+-----------------------------------------------------------------------+
| **Appropriations Law**                                                |
|                                                                       |
| This workshop will acquaint participants with federal fiscal law and  |
| the process that agencies must adhere to in the appropriation of      |
| federal funds. This course is a companion to the General Accounting   |
| Office's *Principles of Appropriation Law* and each participant will  |
| receive a copy of this document on a CD. This course will review the  |
| constitutional and legislative processes regarding federal funds,     |
| fiscal law terminology, obligation of funds and provide an overview   |
| of the congressional budget process.                                  |
+-----------------------------------------------------------------------+
| **Assertive Skills for Professionals**                                |
|                                                                       |
| Assertive skills are critical to being a strong leader. Supervisors,  |
| managers, team leaders and aspiring leaders will find the skills      |
| taught in this course vital to their delegation, motivation and       |
| coaching roles in their organization. This workshop is for both       |
| professionals that want to become more assertive and for aggressive   |
| individuals that would like to assert themselves in a more            |
| constructive manner.                                                  |
+-----------------------------------------------------------------------+
| **Entrepreneurship 101**                                              |
|                                                                       |
| This workshop is for existing and aspiring entrepreneurs. This        |
| workshop will discuss business formation, business mission/vision,    |
| types of ownership, business plan development, business marketing,    |
| exit strategy planning and business finance. Attendees will have an   |
| opportunity to formulate an outline for their business plan during    |
| the workshop.                                                         |
+-----------------------------------------------------------------------+
| **Business Writing**                                                  |
|                                                                       |
| Writing is one of the most important basic skills a professional can  |
| possess. Clear, concise writing is a powerful business tool. What and |
| how you write conveys an image to colleagues. The increased use of    |
| electronic mail makes writing skills more important than ever. This   |
| seminar will begin with a brief review of basic grammar. Participants |
| will then engage in small group exercises that involve writing,       |
| analyzing, editing and proofreading. This will be a practice-based    |
| seminar for professionals who wish to enhance their skills in writing |
| electronic mail messages, memos, letters, reports, speeches and       |
| proposals. Topics to be covered include:                              |
|                                                                       |
| -   The three worlds of writing                                       |
|                                                                       |
| -   Improving punctuation and sentence structure                      |
|                                                                       |
| -   Improving grammar                                                 |
|                                                                       |
| -   Overcoming \"writer's block\"                                     |
|                                                                       |
| -   Writing for your audience                                         |
|                                                                       |
| -   Composing electronic messages that minimize misinterpretation     |
|                                                                       |
| -   Making a positive impression and capturing the reader's attention |
+-----------------------------------------------------------------------+
| **Career Decision-making**                                            |
|                                                                       |
| Many working adults find reorganizations are an excellent time to     |
| re-visit and re-think their career goals. Often professionals realize |
| that they have positions or careers that no longer interest or        |
| motivate them. This workshop provides participants the necessary      |
| guidance to prepare them to explore new career avenues and identify   |
| ideal work environments. Topics will include:                         |
|                                                                       |
| -   Job factors assessment                                            |
|                                                                       |
| ```{=html}                                                            |
| <!-- -->                                                              |
| ```                                                                   |
| -   The building blocks of success                                    |
|                                                                       |
| ```{=html}                                                            |
| <!-- -->                                                              |
| ```                                                                   |
| -   Your personal characteristics, strengths and needs                |
|                                                                       |
| ```{=html}                                                            |
| <!-- -->                                                              |
| ```                                                                   |
| -   Your response to your current environment                         |
|                                                                       |
| ```{=html}                                                            |
| <!-- -->                                                              |
| ```                                                                   |
| -   Your job indicator                                                |
|                                                                       |
| ```{=html}                                                            |
| <!-- -->                                                              |
| ```                                                                   |
| -   Goal-setting                                                      |
|                                                                       |
| ```{=html}                                                            |
| <!-- -->                                                              |
| ```                                                                   |
| -   Assessing your skills                                             |
|                                                                       |
| ```{=html}                                                            |
| <!-- -->                                                              |
| ```                                                                   |
| -   Methods to improve skill deficiencies                             |
|                                                                       |
| ```{=html}                                                            |
| <!-- -->                                                              |
| ```                                                                   |
| -   Keeping a positive mental attitude about your career              |
+-----------------------------------------------------------------------+
| **Career Management Techniques**                                      |
|                                                                       |
| Career success does not occur by happenstance. It takes reflection,   |
| planning, training, networking and a variety of other skills and      |
| effort to define and accomplish your career aspirations. This is a    |
| comprehensive workshop that will take you through the important steps |
| necessary to accomplish career success. Topics covered include,       |
| defining career goals, assessing your career interests, balancing     |
| work and home life, navigating your organization's political waters,  |
| building a professional image, and keeping your supervisor satisfied. |
+-----------------------------------------------------------------------+
| **Change Management**                                                 |
|                                                                       |
| Today's work environment is dynamic and rapidly changing. This        |
| one-day workshop will provide participants with strategies and tools  |
| for managing and participating in collaborative change or transition  |
| efforts. This workshop prepares you to become flexible and to respond |
| quickly to workplace challenges and opportunities. This workshop is   |
| useful for individuals that manage change efforts (project managers,  |
| supervisors, and team leaders) as well as employees involved in       |
| workplace transitions, such as survivors of organizational            |
| downsizing. Topics include:                                           |
|                                                                       |
| -   Understanding the external and internal forces that are driving   |
|     change                                                            |
|                                                                       |
| -   How to view change as a positive event                            |
|                                                                       |
| -   The three phases of change                                        |
|                                                                       |
| -   Strategies to overcome individual resistance to change            |
|                                                                       |
| -   Coping with the emotions of change                                |
|                                                                       |
| -   Identifying career development opportunities in change            |
|                                                                       |
| -   Understanding your behavioral style when dealing with change      |
+-----------------------------------------------------------------------+
| **Coaching Employees**                                                |
|                                                                       |
| Effective leaders must know how to coach their employees in a manner  |
| that elicits the employee's best efforts, motivation and skills. This |
| workshop will cover the four levels of coaching. Leaders will learn   |
| practical skills to transform their employees' performance. Managers  |
| will learn to identify and use employees' personal growth and         |
| performance goals in the broader context of the organization's        |
| mission and strategic plan. Topics will include the steps and         |
| techniques for coaching employees, troubleshooting problem performers |
| and identifying solutions to productivity issues.                     |
+-----------------------------------------------------------------------+
| **Communicating Effectively**                                         |
|                                                                       |
| When successful people are asked about the most important skill they  |
| possess; they frequently state that interpersonal communication       |
| skills are the key to their success. Strong interpersonal             |
| communication skills are important to every aspect of our lives       |
| including work relationships, supervisory interactions, personal      |
| relationships and day-to-day interactions.                            |
|                                                                       |
| The Communicating With Style ^TM^ assessment will be administered     |
| with this course. This assessment will help individuals understand    |
| their individual communication styles. It highlights the strengths    |
| and weakness of their communication style and suggests techniques for |
| dealing with communication styles that are different from their own.  |
| Topics include:                                                       |
|                                                                       |
| -   The importance of effective communication skills within           |
|     organizations                                                     |
|                                                                       |
| -   The communication model                                           |
|                                                                       |
| -   The elements of the communication process                         |
|                                                                       |
| -   Barriers to successful communication                              |
|                                                                       |
| -   The \"Awareness Wheel\" model of successful communication         |
|                                                                       |
| -   How to become a better listener through the use of active         |
|     listening techniques                                              |
|                                                                       |
| -   Your communication style                                          |
+-----------------------------------------------------------------------+
| **Conducting a Collaborative Performance Appraisal**                  |
|                                                                       |
| Performance appraisals are an important phase in the human capital    |
| management process. However, many managers have difficulty writing    |
| and conducting effective, productive, performance appraisals. This    |
| workshop will provide managers with the skills necessary to write and |
| facilitate a professional, constructive and honest performance        |
| feedback session. The workshop will review the performance appraisal  |
| process and provide attendees with a reference book to assist them    |
| when writing performance appraisals. Topics will include dealing with |
| employee disappointment, motivating employees through career          |
| development discussions, providing constructive feedback related to   |
| job performance and how to prepare a strong written performance       |
| appraisal.                                                            |
+-----------------------------------------------------------------------+
| **Conflict Management Training**                                      |
|                                                                       |
| Conflict is an inevitable part of working with other people. When     |
| managed well, conflict can have positive outcomes including more      |
| streamlined procedures, stronger interpersonal relationships and more |
| creative output. When conflict is handled poorly the outcomes result  |
| in alienation, decreased productivity, high employee turnover, low    |
| team cohesiveness and a dysfunctional working environment. This       |
| workshop will discuss the conflict model and provide practical        |
| conflict resolution techniques that will help participants manage     |
| conflict more effectively.                                            |
+-----------------------------------------------------------------------+
| **Congressional Writing**                                             |
|                                                                       |
| This course is designed for professionals that must write responses   |
| to congressional inquiries for their organization or agency. Writing  |
| responses to congressional inquiries is a unique type of writing that |
| is dead-line driven and politically sensitive. One poorly written     |
| response can have dire consequences on the agency's programs and      |
| image. This workshop will teach the skills necessary to quickly draft |
| accurate, politically sensitive and informative congressional         |
| responses that reflect the best image possible for one's              |
| organization. Topics will include: handling time sensitivity,         |
| ensuring your response is in line with your organization's agenda,    |
| formatting letters and memos, identifying the appropriate format for  |
| your document, using the correct salutation and closing, writing      |
| using the proper tone and minimizing potential for misinterpretation. |
+-----------------------------------------------------------------------+
| **Creative Thinking and Problem Solving**                             |
|                                                                       |
| Come ready to transform your way of looking at business problems.     |
| This highly experiential workshop teaches the fundamentals of         |
| creative thinking and a systematic process for the decision-making    |
| process. It is important for professionals to have an understanding   |
| of the strengths and weaknesses of their natural creativity and       |
| problem-solving style. This workshop will help individuals identify   |
| their process for ingenuity and provide techniques to improve and     |
| enhance their creative thinking/problem-solving process. Topics       |
| include:                                                              |
|                                                                       |
| -   Barriers to creative problem solving                              |
|                                                                       |
| -   Tools to enhance creative problem solving                         |
|                                                                       |
| -   Techniques to facilitate problem solving in groups                |
|                                                                       |
| -   Components of a good decision                                     |
|                                                                       |
| -   Individual and group approaches to decision-making                |
|                                                                       |
| -   Are you right brained or left brained?                            |
|                                                                       |
| -   Exercises to boost your creativity                                |
+-----------------------------------------------------------------------+
| **Customer Service Skills**                                           |
|                                                                       |
| This course will teach the participants to use effective              |
| communication skills that will enhance customer service. An important |
| part of servicing customers involves the need to manage conflict      |
| situations that arise from angry or disgruntled customers. A natural  |
| by-product of conflict is the stress that it produces which can lead  |
| to fatigue and burn-out in front-line employees. This course will     |
| teach participants to effectively handle conflicts with customers     |
| while coping with the stress that conflict situations inevitably      |
| produce. The workshop will also cover customer service techniques for |
| the telephone.                                                        |
|                                                                       |
| The Managing for Success Customer Service^TM^ assessment will be      |
| administered. This assessment will generate a personalized report for |
| each learner. The report will analyze individual customer service     |
| styles; it will also define the strengths and areas for improvement   |
| when communicating with customers.                                    |
|                                                                       |
| **Topics:**                                                           |
|                                                                       |
| -   The three C's of communication for customer service providers     |
|                                                                       |
| -   Identifying your internal and external customers                  |
|                                                                       |
| -   Going the "extra mile" for your customer                          |
|                                                                       |
| -   Understanding the interpersonal needs of the customer             |
|                                                                       |
| -   Identifying and communicating successfully with difficult         |
|     personalities                                                     |
|                                                                       |
| -   Managing confrontations and resolving complaints professionally   |
|                                                                       |
| -   Identifying stress management techniques that enable employees to |
|     cope with pressures associated with front line customer service   |
+-----------------------------------------------------------------------+
| **Dealing With Difficult People**                                     |
|                                                                       |
| As a professional in the workplace each employee must be skilled at   |
| working with a variety of personality and behavior types. It is       |
| inevitable that all individuals will encounter people that we find    |
| difficult. This workshop will teach participants practical, easy to   |
| initiate, steps to dealing with difficult co-workers. Topics will     |
| include: the top 10 difficult personality types and how to interact   |
| and communicate with them, getting control of your emotions, learning |
| to modify your emotions to minimize frustration, and when to seek     |
| counsel, coaching or mediation for difficult interpersonal            |
| situations.                                                           |
+-----------------------------------------------------------------------+
| **DISC Behavioral Style Training**                                    |
|                                                                       |
| DISC is the universal language of observable human behavior and       |
| emotions. Knowledge of DISC styles can help you observe and learn to  |
| communicate with people more effectively. DISC style knowledge will   |
| also provide you information regarding what motivates the colleagues  |
| you interact with, thereby making it easier for you to delegate and   |
| influence them effectively. Scientific research has proven that       |
| people, behave with similar characteristics among similar DISC types. |
| By learning these characteristics, we can increase our understanding  |
| of our colleagues and therefore increase the effectiveness of our     |
| interpersonal communications. This workshop will identify your DISC   |
| style and provide you with tools to "people read" so that you can     |
| ascertain the DISC styles of your colleagues. Topics include: the     |
| meaning of the 4 DISC styles, the strengths and weaknesses of your    |
| DISC style, the emotions of DISC, enhancing your professional         |
| interactions by adapting your style when appropriate.                 |
+-----------------------------------------------------------------------+
| **Diversity Training**                                                |
|                                                                       |
| Inclusiveness in the workplace is critical to developing strong       |
| teams. Inclusive environments foster more creativity and              |
| productivity. This workshop will discuss the components of an         |
| inclusive work environment. Topics include:                           |
|                                                                       |
| -   the do's and don'ts of working with a diverse workgroup           |
|                                                                       |
| -   creating employment policies and practices that support the       |
|     company\'s commitment to diversity-career planning                |
|                                                                       |
| -   integrating work-force diversity goals with all organizational    |
|     design activities                                                 |
|                                                                       |
| -   creating an organizational structure to support the company\'s    |
|     commitment to diversity                                           |
|                                                                       |
| -   establishing a link between diversity goals and performance       |
|     review and reward systems                                         |
|                                                                       |
| -   establishing shared values throughout the organization to support |
|     the company\'s vision of diversity                                |
|                                                                       |
| -   developing a diverse mix of qualified candidates to ensure that   |
|     the workforce of the company mirrors the communities which it     |
|     serves                                                            |
|                                                                       |
| -   providing employees with the skills needed to perform in a        |
|     culturally diverse environment                                    |
|                                                                       |
| -   creating an atmosphere in which all employees take ownership of   |
|     the diversity problems and recognize they are part of the problem |
|     as well as of the solution                                        |
|                                                                       |
| -   creating an organizational culture where racist, ethnocentric,    |
|     and sexist language is totally absent.                            |
+-----------------------------------------------------------------------+
| **Enhancing Your Management Style**                                   |
|                                                                       |
| Managers set the tone for the entire organization. However, many      |
| managers in organizations have had little or no formal training in    |
| management theory, and skills. This workshop will teach management    |
| and supervisory skills that will lead to success. Topics include:     |
|                                                                       |
| -   Introduction to management roles                                  |
|                                                                       |
| -   Creating a leadership image                                       |
|                                                                       |
| -   Basic duties of a manager                                         |
|                                                                       |
| -   Conducting feedback sessions                                      |
|                                                                       |
| -   Model managers                                                    |
|                                                                       |
| -   Communication skills for managers                                 |
|                                                                       |
| -   Active listening skills                                           |
|                                                                       |
| -   Coaching vs. counseling                                           |
|                                                                       |
| -   Handling appraisals & performance management professionally       |
|                                                                       |
| -   Dealing with difficult or problem employees                       |
|                                                                       |
| -   Delegating and motivating employees for success                   |
+-----------------------------------------------------------------------+
| **Federal Resume, OF-612 and KSA Preparation**                        |
|                                                                       |
| Federal personnel policies now give employment applicants the         |
| flexibility to use several different vehicles when applying for a     |
| federal government position. Two of those vehicles are the OF-612 and |
| the federal resume. This course will walk participants through the    |
| proper techniques for completing these federal forms. The workshop    |
| will also point out common errors and pitfalls found on these         |
| applications. Software programs available to prepare the forms will   |
| be discussed. Topics include:                                         |
|                                                                       |
| -   Helpful information in preparing the applications                 |
|                                                                       |
| -   How to write strong job descriptions                              |
|                                                                       |
| -   A checklist for ensuring completeness                             |
|                                                                       |
| -   Frequent errors made when completing these forms                  |
|                                                                       |
| -   Preparing KSA's                                                   |
|                                                                       |
| -   Using computer software to prepare your application               |
+-----------------------------------------------------------------------+
| **Giving and Receiving Feedback**                                     |
|                                                                       |
| When professionals provide timely, constructive feedback to their     |
| colleagues and employees individuals improve and organizational       |
| productivity is enhanced. Yet many managers and professionals have    |
| trouble providing feedback, particularly when they encounter events   |
| or activities that need to change. This workshop will teach a         |
| structured process for giving and receiving feedback which will       |
| minimize emotion and maximize outcomes. Topics to be covered are the  |
| three steps of giving feedback, the four steps in receiving feedback, |
| types of feedback and identifying which type of feedback to use in a  |
| given situation.                                                      |
+-----------------------------------------------------------------------+
| **Group Facilitation Skills**                                         |
|                                                                       |
| This workshop is for professionals that have the responsibility of    |
| leading a group. Managers, team leaders, project leaders and other    |
| group facilitators will learn the stages of group dynamics.           |
| Additionally, participants will learn ways to keep their group on     |
| track and build a sense of rapport among group participants. Topics   |
| will include: identifying and gaining commitment to the groups        |
| mission, ensuring the full respect and participation of group         |
| members, delegating assignments according to each group members       |
| strengths and appropriate interventions for dysfunctional groups.     |
+-----------------------------------------------------------------------+
| **Individual Development Plan (IDP) Writing For Employees**           |
|                                                                       |
| It is a requirement at most Federal Agencies that employees have a    |
| current Individual                                                    |
|                                                                       |
| Development Plan (IDP). This workshop will review the purpose of      |
| IDPs. Participants                                                    |
|                                                                       |
| will receive step-by-step guidance through the process necessary to   |
| prepare a thorough                                                    |
|                                                                       |
| IDP. A model IDP will be reviewed. Topics will include:               |
|                                                                       |
| -   What is an IDP?                                                   |
|                                                                       |
| -   How can I use my IDP effectively?                                 |
|                                                                       |
| -   How do I begin the process of preparing an IDP?                   |
|                                                                       |
| -   What are competencies?                                            |
|                                                                       |
| -   How can competencies be measured?                                 |
|                                                                       |
| -   How can an IDP enhance my career?                                 |
+-----------------------------------------------------------------------+
| **Individual Development Plans (IDP): A Supervisor's Guide to Career  |
| Development for their Employees**                                     |
|                                                                       |
| The Individual Development Plan (IDP) for employees is a useful tool  |
| for supervisors                                                       |
|                                                                       |
| to manage their training budgets, project future employee development |
| costs and to                                                          |
|                                                                       |
| motivate employees by demonstrating an interest in their careers.     |
| Supervisors will be able                                              |
|                                                                       |
| to assist their employees in preparing an IDP. Topics will include:   |
|                                                                       |
| -   Understanding the IDP preparation process                         |
|                                                                       |
| -   Understanding the available tools for preparing an IDP            |
|                                                                       |
| -   Understanding the available software for preparing an IDP         |
|                                                                       |
| -   IDP and the training budget                                       |
|                                                                       |
| -   IDP and employee development costs                                |
|                                                                       |
| -   IDP as an employee career motivator                               |
+-----------------------------------------------------------------------+
| **Leadership Skills**                                                 |
|                                                                       |
| Leadership is the ability to guide employees in their duties and      |
| responsibilities in a manner that ensures that organizational goals   |
| and mission are achieved. This workshop will discuss the              |
| characteristics and skills of good leadership. Practical ways to      |
| establish and convey leadership authority will also be discussed.     |
+-----------------------------------------------------------------------+
| **Meeting Management Skills**                                         |
|                                                                       |
| Well-run meetings are one of the most important communication         |
| vehicles that a manager can use. Poorly run meetings are one of the   |
| biggest time-wasters in organizations today. The process and outcome  |
| of a meeting are largely dependent on the skill of the individual     |
| running the meeting. This workshop will take participants through the |
| steps and skills required to plan, facilitate and follow-up on        |
| business meetings. Methods to convey authority and handle challenging |
| behaviors in meetings will also be discussed.                         |
+-----------------------------------------------------------------------+
| **Mentoring 101**                                                     |
|                                                                       |
| In order to succeed in today's knowledge-driven economy;              |
| professionals must become skilled at seeking out and learning from    |
| mentors. Mentoring is a time-tested learning tool that encourages     |
| knowledge sharing. This workshop will teach individuals how to        |
| identify a mentor and benefit from a mentoring relationship. This     |
| course is also useful for mentors who want to learn to understand     |
| their role and learn techniques for coaching their mentoree. Topics   |
| covered will include: the role of the mentor, the role of the         |
| mentoree, what to do at your first meeting, developing a mentoring    |
| plan, overcoming conflict in the mentoring relationship and ways to   |
| terminate the mentoring relationship.                                 |
+-----------------------------------------------------------------------+
| **Motivating Employees**                                              |
|                                                                       |
| Motivational skills are the ability to cause a person to act. The     |
| ability to motivate employees is the most important part of           |
| delegating work. A percentage of employees in the workplace are       |
| highly motivated no matter what the task or environment, however, the |
| majority of employees can benefit from a manager that knows how to    |
| stimulate their motivation. This workshop will provide supervisors    |
| with practical techniques to stimulate employees to be enthusiastic   |
| and committed to producing quality deliverables.                      |
+-----------------------------------------------------------------------+
| **MS Access**                                                         |
|                                                                       |
| This course will teach participants how to crate template-based       |
| databases, create a blank database, and create tables in Table Design |
| view. Participants will also learn how to sort records by multiple    |
| fields, find records and filter by selection. Additionally, learners  |
| will design queries in Query Design view, add a calculated field to a |
| query, and create forms and reports. Participants will learn to work  |
| with form sections and add graphics to forms.                         |
+-----------------------------------------------------------------------+
| **MS Excel**                                                          |
|                                                                       |
| Participants will create, modify, print and format worksheets, use    |
| template, styles and AutoFormats, and find and replace data.          |
| Participates will also learn to create formulas, edit formulas, and   |
| work with basic functions.                                            |
+-----------------------------------------------------------------------+
| **MS FrontPage**                                                      |
|                                                                       |
| This course provides the basic concepts of FrontPage. Participants    |
| will be introduced to FrontPage features. Participants will receive a |
| CD containing the exercises used in class. Participants will learn to |
| create, modify and format Webs. Participants will also learn to       |
| create hyperlinks in Webs, insert and manipulate images in Webs,      |
| design tables in Webs and publish and maintain Webs.                  |
+-----------------------------------------------------------------------+
| **MS Outlook**                                                        |
|                                                                       |
| This course will provide participants with competency in working with |
| contacts, using e-mail, using instant messaging, managing multiple    |
| accounts, setting e-mail options and configuring security settings.   |
| Each participant will receive a CD that contains the lessons used in  |
| class. Managing digital certificates will also be taught.             |
+-----------------------------------------------------------------------+
| **MS PowerPoint**                                                     |
|                                                                       |
| This course will provide participants with competency in creating and |
| modifying presentations, inserting and modifying objects, clip art,   |
| charts and tables. Topics include creating presentations (manually    |
| and from templates), displaying slide shows, navigating               |
| presentations, drawing objects, inserting WordArt and Clip Art.       |
+-----------------------------------------------------------------------+
| **MS Project**                                                        |
|                                                                       |
| This course will teach participants to create project plans, manage   |
| project tasks and data, use calendars to delegate and track project   |
| work and to use resource sheets to manage project costs. Topics       |
| include: Creating projects, entering tasks, creating WBS codes,       |
| creating milestones, assigning task relationships, creating resource  |
| lists, using base and resource calendars, viewing project plans and   |
| costs.                                                                |
+-----------------------------------------------------------------------+
| **MS Word**                                                           |
|                                                                       |
| This course provides competency in using toolbars, menus, creating    |
| documents, opening documents, moving through documents, closing       |
| documents and using various document views. Other topics include:     |
| working with document properties, selecting, editing, copying and     |
| moving text; inserting date and time fields, using automatic text     |
| features, previewing and printing documents; creating and printing    |
| envelopes and labels, formatting text, adding borders and shading,    |
| creating sorting lists; adjusting margins, checking spelling and      |
| grammar.                                                              |
+-----------------------------------------------------------------------+
| **Myers-Briggs Personality Type Training**                            |
|                                                                       |
| The MBTI is one of most administered assessments in the history of    |
| organizational development. During this workshop (or in advance of    |
| the workshop via the Internet) individuals will take the Myers-Briggs |
| assessment and score it themselves under the guidance of an           |
| instructor. The group will then learn about their preferences and how |
| their preferences effect their communication, job choice, leadership  |
| style, and team interactions. Topics will include:                    |
|                                                                       |
| -   Introduction to the MBTI                                          |
|                                                                       |
| -   Strengths and Weaknesses of MBTI types                            |
|                                                                       |
| -   Differences among types                                           |
|                                                                       |
| -   Communication patterns among MBTI types                           |
|                                                                       |
| -   Team interactions according to types                              |
|                                                                       |
| -   Developing group cohesiveness using strengths of MBTI types       |
+-----------------------------------------------------------------------+
| **Negotiation Skills**                                                |
|                                                                       |
| Professionals with strong negotiation skills are professionals that   |
| know how get what they want out of their business transactions.       |
| Strong negotiators not only emerge as a winner, they also let the     |
| other person feel as though they have won. Whether you are            |
| negotiating a multi-million dollar contract, or negotiating with      |
| family members for your interests\--the skills taught in this class   |
| will be indispensable.                                                |
|                                                                       |
| This is a highly experiential course. Individuals will engage and be  |
| coached in numerous negotiation processes, including the purchase of  |
| a used car.                                                           |
|                                                                       |
| Individuals will take a Power Base assessment that helps them         |
| determine their individual source of power that can be leveraged      |
| during the negotiation process. Topics include:                       |
|                                                                       |
| -   Characteristics of successful negotiators                         |
|                                                                       |
| -   When to negotiate                                                 |
|                                                                       |
| -   How to communicate while negotiating                              |
|                                                                       |
| -   Four steps to successful negotiations                             |
|                                                                       |
| -   Handling conflict during negotiations                             |
|                                                                       |
| -   Defining your interests                                           |
|                                                                       |
| -   Sources of power\--identifying yours                              |
|                                                                       |
| -   When to use concessions                                           |
|                                                                       |
| -   Negotiation tactics and strategies                                |
|                                                                       |
| -   Overcoming deadlock                                               |
|                                                                       |
| -   Your image during negotiations                                    |
|                                                                       |
| -   Ethics in negotiations                                            |
+-----------------------------------------------------------------------+
| **Networking for Success**                                            |
|                                                                       |
| Are you hesitant and uncertain when you encounter new individuals or  |
| in group settings. Do you find it difficult to make meaningful small  |
| talk? Many professionals are uncomfortable about business and         |
| personal networking. Networking is developing mutually beneficial,    |
| quality business (and personal) relationships with ease and comfort.  |
| Strong networks are the key to identifying opportunities and          |
| information that can help you develop your career and experience a    |
| higher quality of life. Topics will include: The do's and don'ts of   |
| networking, the attitudes of strong networkers, developing your 60    |
| second introduction, and the steps in networking.                     |
+-----------------------------------------------------------------------+
| **Organization Skills**                                               |
|                                                                       |
| Strong organizational skills improve employee productivity and time   |
| management. Disorganization results in missed deadlines, habitual     |
| crisis management, and wasted time. This workshop will cover          |
| organizing your computer files, your hard files, your work space,     |
| your priorities and your day. Topics covered will include: organizing |
| your work space, organizing your electronic files, organizing your    |
| paper files, organizing your day, organizing your car and organizing  |
| your responsibilities.                                                |
+-----------------------------------------------------------------------+
| **Presentation and Briefing Skills**                                  |
|                                                                       |
| Every professional will, at some point in their career, be called     |
| upon to make a formal presentation or briefing. Effective speaking    |
| skills are a much coveted asset. Effective speaking skills are so     |
| important that professional speakers are in great demand. While you   |
| may not desire to make speaking a career, your career will certainly  |
| benefit from strong speaking skills.                                  |
|                                                                       |
| This is a highly experiential workshop. Participants will learn the   |
| skills important to making presentations. Then participants will have |
| the opportunity to be coached during a presentation. The final        |
| presentation will be videotaped and critiqued, in order to help       |
| participants improve their skills. Topics include:                    |
|                                                                       |
| -   Types of presentations                                            |
|                                                                       |
| -   Knowing your audience                                             |
|                                                                       |
| -   Preparing the presentation                                        |
|                                                                       |
| -   Preparing and using visuals                                       |
|                                                                       |
| -   Using your environment to your advantage                          |
|                                                                       |
| -   Effective delivery skills                                         |
|                                                                       |
| -   Handling questions (including hostile questions)                  |
+-----------------------------------------------------------------------+
| **Presenting With PowerPoint**                                        |
|                                                                       |
| This workshop combines the soft skills of writing, and delivering     |
| presentations with the technical skills of developing and using a     |
| PowerPoint presentation while making your speech. Participants will   |
| use the first day to learn the soft skills and practice their         |
| delivery. Participants will use the second day to lean MS PowerPoint  |
| and on the third day participants will be videotaped making their     |
| presentation using PowerPoint. Then participants will watch their     |
| videotape and receive feedback on their individual presentations.     |
+-----------------------------------------------------------------------+
| **Problem Solving and Decision Making**                               |
|                                                                       |
| In today's complex business environment, it is important to have      |
| strong problem-solving and decision-making skills. This workshop will |
| teach a systematic process for problem-solving and decision-making.   |
| Problems and challenges are a routine part of most individual's work  |
| responsibilities. Poor decision-making skills lead to costly errors   |
| and lower productivity. Topics include: types of problems, barriers   |
| to problem-solving, the components of problem-solving, and tools for  |
| decision-making.                                                      |
+-----------------------------------------------------------------------+
| **Professionalism in the Workplace**                                  |
|                                                                       |
| Many employees don't move ahead because they lack knowledge in        |
| business etiquette and protocol resulting in embarrassing behaviors   |
| that they might not be aware is holding them back from career growth. |
| Managers are reluctant to address issues of poor professionalism      |
| because they often find it difficult to articulate or feel that       |
| employees should inherently know better. This workshop will teach     |
| employees to present and conduct themselves in a professional manner  |
| that engenders respect for them at work. Topics will include:         |
| professional dress, punctuality, behaving professionally at meetings, |
| e-mail etiquette, handling conflict professionally, 10 unprofessional |
| behaviors that will derail your career.                               |
+-----------------------------------------------------------------------+
| **Project Management, Advanced**                                      |
|                                                                       |
| Poor communication can derail a project, lead to costly errors and    |
| poor quality work. This course will teach the fundamentals of         |
| communication planning for project management. Project Management     |
| entails managing opportunities, minimizing threats and achieving the  |
| optimum results possible within the timeframe and resources allotted. |
| This course teaches participants to be proactive in identifying,      |
| assessing risks to your project's success. Project Managers must also |
| be able to work effectively with contracting, purchasing and          |
| subcontract personnel. In order to do this, the Project Manager must  |
| have a solid understanding of standard procurement procedures. This   |
| course also provides an overview of all phases of contracting, from   |
| requirements definition to contract closeout. Topics include:         |
|                                                                       |
| -   Communications planning, information distribution, and            |
|     performance reporting                                             |
|                                                                       |
| -   Project risk identification and quantification                    |
|                                                                       |
| -   Risk response development and risk response control               |
|                                                                       |
| -   Procurement planning, solicitation planning and implementation    |
|                                                                       |
| -   Source selection, contract administration and contract close-out  |
+-----------------------------------------------------------------------+
| **Project Management, Intermediate**                                  |
|                                                                       |
| Project Managers are evaluated based on their ability to lead their   |
| teams to complete projects on schedule within the approved budget at  |
| the same time ensuring that the project will satisfy the needs for    |
| which it was undertaken.                                              |
|                                                                       |
| Project Managers must accomplish these goals through the effective    |
| use of people. Organizational planning, staff acquisition and team    |
| development are critical and often over-looked skills needed in       |
| project management. The best project plan will not be a success if    |
| the Project Team cannot work together effectively. This course        |
| provides time-tested techniques for managing projects within cost,    |
| quality and human resource plans.                                     |
|                                                                       |
| Topics include:                                                       |
|                                                                       |
| -   Planning resources, estimating, and controlling costs             |
|                                                                       |
| -   Quality planning, quality assurance and quality control           |
|                                                                       |
| -   Organizational planning, staff acquisition and team development   |
|                                                                       |
| -   DISC Managing for Success Assessment: Understanding Your Project  |
|     Managerial Style                                                  |
+-----------------------------------------------------------------------+
| **Project Management, Introduction**                                  |
|                                                                       |
| Gain a solid understanding of project management methods with this    |
| comprehensive\                                                        |
| introductory course. Project management has unique challenges and     |
| requires special managerial skills. Project management is often more  |
| challenging than other managerial roles because of the temporary      |
| nature and high visibility of most projects. Additionally, managers   |
| must meet project milestones with limited resources and limited       |
| supervisory authority over their team. Develop effective measures for |
| scheduling and controlling projects as you learn to put the tools of  |
| project management to use. Topics include:                            |
|                                                                       |
| -   What is a Project?                                                |
|                                                                       |
| -   Developing and executing an effective project plan                |
|                                                                       |
| -   Managing Change Control within your project                       |
|                                                                       |
| -   Planning, initiating, defining and managing the Scope of Work     |
|                                                                       |
| -   Task Definition and Sequencing                                    |
|                                                                       |
| -   Activity Duration Estimation, Schedule Development and Schedule   |
|     Control                                                           |
|                                                                       |
| -   GANTT Charts, Network Diagrams (PERT Charts) and other tools      |
+-----------------------------------------------------------------------+
| **Researching and Apply for Job Leads**                               |
|                                                                       |
| There are many sources that job searchers can go to find out about    |
| job leads and job vacancies. This course will help participants       |
| identify sources for potential job opportunities. It will also,       |
| demonstrate how to apply for jobs via the Internet. Topics include:   |
| where to find out about job opportunities, analyzing and responding   |
| to vacancy announcements, networking for job leads, the top 10 web    |
| sites for job seekers.                                                |
+-----------------------------------------------------------------------+
| **Resume and Cover Letter Writing**                                   |
|                                                                       |
| The resume is the most important marketing tool a job seeker          |
| possesses. The federal government as well as the private sector both  |
| accepts resumes from potential job candidates. This workshop will     |
| discuss the important features of a winning resume.                   |
|                                                                       |
| Writing a strong cover letter is the key to getting your \"foot in    |
| the door\"! This module will walk participants through the steps      |
| necessary to create a winning cover letter. Participants will         |
| actually complete a cover letter during the workshop. Topics will     |
| include: types of resumes, parts of a resume, writing strong job      |
| descriptions, formatting your resume, electronic resumes, supplements |
| to a resume, the do's and don'ts of resume writing, writing strong    |
| cover letters.                                                        |
+-----------------------------------------------------------------------+
| **Retreats**                                                          |
|                                                                       |
| Strong teams and work groups take time each year to leave their       |
| workplace for at least one day and plan for the coming year. A group  |
| that doesn't take time to plan is likely to have conflict that        |
| results for unclear goals disorganized processes and confused         |
| priorities. PSI facilitators are skilled at creating agendas and      |
| facilitating work teams through planning and team building retreats.  |
| PSI facilitators will administer a workplace climate study which will |
| be taken by each team member via the Internet prior to the retreat.   |
| PSI staff will use this survey to identify key issues and develop the |
| agenda for the retreat. Having a professional facilitator conduct the |
| retreat is useful in saving preparation time, developing a productive |
| agenda and ensuring that the leader is a neutral party. Topics may    |
| include:                                                              |
|                                                                       |
| -   Identifying and prioritizing work projects                        |
|                                                                       |
| -   Identifying and clarifying work processes                         |
|                                                                       |
| -   Identifying and resolving barriers to productivity                |
|                                                                       |
| -   Team building exercises                                           |
|                                                                       |
| -   Articulating and clarifying mission and vision statements         |
|                                                                       |
| -   Delegating work packages                                          |
|                                                                       |
| -   Human Resource Planning                                           |
+-----------------------------------------------------------------------+
| **Sexual Harassment Prevention Training**                             |
|                                                                       |
| Sexual harassment consists of unwanted, unwelcome sexual advances or  |
| sexual conduct in the workplace that has the effect of unreasonably   |
| interfering with a person's work performance. Help reduce the amount  |
| of discriminatory harassment in your workplace by mandating that all  |
| employees attend Sexual Harassment Training. Training employees and   |
| managers in your organization will help mitigate against potential    |
| claims of damage. This workshop provides interactive training using   |
| real-life cases. This workshop will review Title VII of the 1964      |
| Civil Rights Act as amended in 1972 which makes sexual harassment     |
| illegal. Topics include: identifying behaviors that could be seen as  |
| sexual harassment, understanding a managers obligations when an       |
| incident has occurred, strategies for eliminating sexual harassment   |
| in the workplace, how to appropriately responds to an allegation of   |
| sexual harassment, how to promote organizational healing after        |
| allegations of sexual harassment.                                     |
+-----------------------------------------------------------------------+
| **Strategic Planning**                                                |
|                                                                       |
| Strategic planning is critical to any organization's success. Many    |
| organizations find strategic planning workshops to be a valuable tool |
| for enlisting ideas and feedback of key personnel in a systematic,    |
| comprehensive manner. This workshop will teach senior leaders to      |
| formulate and write a strategic plan for their organization.          |
|                                                                       |
| Topics include:                                                       |
|                                                                       |
| -   Why planning is important                                         |
|                                                                       |
| -   Roles of participants in the strategic planning process           |
|                                                                       |
| -   Key components of a strong strategic plan                         |
|                                                                       |
| -   Researching and writing a situation analysis                      |
|                                                                       |
| -   Formulating a useful mission and vision statement                 |
|                                                                       |
| -   Identifying and prioritizing organizational objectives and goals  |
|                                                                       |
| -   Human resource planning                                           |
|                                                                       |
| -   Financial planning and budgeting                                  |
|                                                                       |
| -   Implementation                                                    |
|                                                                       |
| -   Follow-up                                                         |
+-----------------------------------------------------------------------+
| **Stress Management**                                                 |
|                                                                       |
| Stress is an unavoidable aspect of being a professional in today's    |
| rapidly changing business environment. Everyone experiences stress to |
| some relative degree. How we cope with stress significantly impacts   |
| the quality of our lives. Understanding how to manage stress is       |
| critical to success on the job. This course teaches techniques to     |
| help employees manage stress so that their productivity does not      |
| suffer. Effective stress management leads to more productive          |
| employees. Participants will learn to recognize stress, cope with and |
| turn stress into positive energy. Topics include:                     |
|                                                                       |
| -   What is stress?                                                   |
|                                                                       |
| -   The Fight/Flight Syndrome                                         |
|                                                                       |
| -   Understanding "normal" physiological reactions to stress          |
|                                                                       |
| -   Strategies for dealing with stress                                |
|                                                                       |
| -   Development of a personal action plan to cope with stress         |
|                                                                       |
| -   Stress Intervention Techniques                                    |
|                                                                       |
| -   Personal and Professional Stress Management Action Plan           |
+-----------------------------------------------------------------------+
| **Successful Interviewing Skills for Hiring Officials**               |
|                                                                       |
| Hiring the right employees for the appropriate position is one of the |
| most important responsibilities that a manager has. Hiring the wrong  |
| employee can be very costly in both dollars and the emotional impact  |
| on the workplace. This workshop will provide managers with a          |
| step-by-step guide to recruiting, evaluating and selecting the right  |
| individual. Topics include, writing strong position descriptions,     |
| conducting interviews, evaluating and rating answers to your          |
| interview questions, conducting revealing background checks.          |
+-----------------------------------------------------------------------+
| **Successful Interviewing Skills for Job Candidates**                 |
|                                                                       |
| Performing well during a job interview is a skill. Those individuals  |
| that take proactive measures to enhance their interviewing skills     |
| will greatly improve their chances of securing a job. This workshop   |
| covers the three phases of interviewing. All participants will be     |
| coached through a practice interview.                                 |
|                                                                       |
| -   Interview preparation                                             |
|                                                                       |
| -   Professional conduct during the interview                         |
|                                                                       |
| -   Good answers to tough interview questions                         |
|                                                                       |
| -   Interview follow-up                                               |
+-----------------------------------------------------------------------+
| **Teambuilding for Team Members**                                     |
|                                                                       |
| Many mission-critical deliverables at BEA require the ability to work |
| in a team environment. Each team member has roles and                 |
| responsibilities in ensuring a smooth-running team. This workshop     |
| will discuss behaviors that enhance and behaviors that detract from a |
| team environment. We will also discuss how to troubleshoot and        |
| resolve problems in the participant's team environment.               |
+-----------------------------------------------------------------------+
| **Teambuilding for Team Supervisors**                                 |
|                                                                       |
| Strong leadership and facilitation are important to ensuring team     |
| success. Successful teams don't just happen; they are planned,        |
| managed, facilitated, coached and motivated. This workshop will cover |
| practical techniques that supervisors can use to develop, strengthen  |
| or redirect their teams.                                              |
+-----------------------------------------------------------------------+
| **Technical Writing**                                                 |
|                                                                       |
| Technical writing is a unique and highly specialized type of writing. |
| This workshop will provide the skills and knowledge necessary for     |
| participants to write strong technical documents such as, software    |
| documentation, reports, reports, compliance documents, reference      |
| manuals and other technical documents. Topics will include: writing   |
| in the active voice, writing to achieve your documents objectives,    |
| using plain language in technical writing, avoiding jargon,           |
| minimizing wordiness, keeping technical terms to a minimum, using     |
| layout and formatting to draw readers to your most important data.    |
+-----------------------------------------------------------------------+
| **Time Management**                                                   |
|                                                                       |
| This course will assist employees in learning to set priorities,      |
| schedule their daily responsibilities and establish long-term and     |
| short-term goals. Research has demonstrated that most successful      |
| people have one thing in common\--they are effective time managers.   |
| As the saying goes, "If you want something done, give it to a busy    |
| person". How is it that some people seem to get twice as much done as |
| others using the same amount of time? The answers will be given in    |
| this class. An assessment questionnaire will be administered to help  |
| participants identify their specific problem areas in relation to     |
| time management.                                                      |
|                                                                       |
| Topics include:                                                       |
|                                                                       |
| -   Exploring how your personal values effect your time use           |
|                                                                       |
| -   Identifying your time wasters                                     |
|                                                                       |
| -   Identifying your time robbers                                     |
|                                                                       |
| -   Utilizing planning worksheets                                     |
|                                                                       |
| -   Utilizing daily planners                                          |
|                                                                       |
| -   Breaking out of the procrastination cycle                         |
|                                                                       |
| -   Managing paperwork                                                |
|                                                                       |
| -   Managing interruptions                                            |
|                                                                       |
| -   Limiting drop-in visitors                                         |
|                                                                       |
| -   Setting goals                                                     |
|                                                                       |
| -   Utilizing time normally wasted                                    |
+-----------------------------------------------------------------------+
| **Train-the-Trainers**                                                |
|                                                                       |
| Organizations can leverage their in-house training capabilities and   |
| capacity by training subject matter experts to be facilitators of     |
| learning. This workshop is designed for anyone that anticipates       |
| having to train other adult learners. Topics include: developing and  |
| delivering ice breakers, establishing and communicating objectives,   |
| action-based learning theory, ISD and ADDIE process of curriculum     |
| development, learning styles and dealing with difficult participants. |
+-----------------------------------------------------------------------+
| **Writing Strong Knowledge, Skills and Ability Statements (KSAs)**    |
|                                                                       |
| Writing strong KSAs, ECQs and Technical Qualifications are the key to |
| securing a federal position. This workshop is for individuals that    |
| want to learn to write strong KSAs, ECQs or Technical Qualifications  |
| so that they can secure a federal job or promotion. Topics include:   |
| ensuring your KSAs are complete, the key components to a strong KSA,  |
| things to avoid when writing your KSAs and how to ensure the highest  |
| scores possible on your KSAs.                                         |
+-----------------------------------------------------------------------+