JOB FAMILY: Accountant-510-12

OUTCOMES & EXPECTATIONS

No. 1 of 3

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| **Name:** \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ **Routing  |
| Symbol:** \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_                            |
|                                                                       |
| **Performance Cycle:** From \_\_\_\_\_\_\_\_\_\_\_\_\_\_ to           |
| \_\_\_\_\_\_\_\_\_\_\_\_\_\_                                          |
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| **ORGANIZATIONAL GOALS/OBJECTIVES: *(Link outcomes to these.)***      |
|                                                                       |
| **Major Job Responsibility:** Accounting Operations                   |
|                                                                       |
| **Description:** Serving as a subject matter expert applying          |
| professional accounting principles, policies and procedures; carrying |
| out a wide variety of day-to-day accounting functions.                |
|                                                                       |
| **ARC Goal:** Service Provider and Workforce Effectiveness            |
|                                                                       |
| **FAA Goal:** System Efficiency                                       |
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| **OUTCOME(S):**                                                       |
|                                                                       |
| Effective and accurate financial information that meets clean audit   |
| requirements.                                                         |
|                                                                       |
| **Primary (X) Secondary ( ) Additional ( )**                          |
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**EXPECTATIONS:** *(The criteria that measure an outcome in terms of
quality, quantity, timeliness, and manner of performance.)*

a\. Completes all assigned national mandated work products in accordance
with nationally mandated criteria. (accurate, timely and complete)

b\. Performs work assignments in accordance with Federal, DOT and FAA
accounting standards.

c\. Independently addresses the full range of problems, concerns,
questions and issues in the assigned area of responsibility. (Reflects
sound judgement, practical recommendations and compliance with
guidelines.)

d\. Makes significant contributions to efforts to improve existing/new
financial systems by making recommendations, sharing ideas and/or
serving on workgroups.

**Assessment Source:** This will be determined through supervisory
observation, self-assessment, internal/external feedback (customer
surveys, inquiries, comments or input).

JOB FAMILY: Accountant-510-12

OUTCOMES & EXPECTATIONS

No. 2 of 3

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| **Name:** \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ **Routing  |
| Symbol:** \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_                            |
|                                                                       |
| **Performance Cycle:** From \_\_\_\_\_\_\_\_\_\_\_\_\_\_ to           |
| \_\_\_\_\_\_\_\_\_\_\_\_\_\_                                          |
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| **ORGANIZATIONAL GOALS/OBJECTIVES: *(Link outcomes to these.)***      |
|                                                                       |
| **Major Job Responsibility:** Teamwork                                |
|                                                                       |
| **Description:** Works effectively with others.                       |
|                                                                       |
| ARC Goal: Horizontal Integration, Service Provider and Workforce      |
| Effectiveness                                                         |
|                                                                       |
| FAA Goal: System Efficiency                                           |
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| **OUTCOME(S):** (*An intended product, result, accomplishment, or     |
| objective for which expectations are established. May be established  |
| at the individual employee or team level.)*                           |
|                                                                       |
| Accomplishment of organizational goals and objectives through         |
| collaboration and cooperation with others.                            |
|                                                                       |
| **Primary (X) Secondary ( ) Additional ( )**                          |
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| **EXPECTATIONS:** *(The criteria that measure an outcome in terms of  |
| quality, quantity, timeliness, and manner of performance.)*           |
|                                                                       |
| a\. Actively participates with others to achieve overall goals by     |
| contributing information, ideas and efforts, voicing concerns as      |
| necessary and volunteering to perform tasks that support the team's   |
| objectives. Supports the Model Work Environment (MWE) team related    |
| principles that contribute to a positive work environment:\           |
| -Work together harmoniously and effectively\                          |
| -Respect each others' contributions\                                  |
| -Be open to new ideas\                                                |
| -Treat each other with dignity and respect                            |
|                                                                       |
| b\. Accomplishes agreed upon team related tasks in a thorough and     |
| professional manner, within established timelines.                    |
|                                                                       |
| c\. Displays flexibility and cooperation in support of team           |
| decisions. Accepts and responds constructively to feedback from       |
| others and puts aside personal considerations to further the team's   |
| objectives.\                                                          |
| \                                                                     |
| **Assessment Source:** This will be determined through supervisory    |
| observation, self- assessment, internal/external feedback (customer   |
| surveys, inquiries, comments, or input).                              |
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JOB FAMILY: Accountant-510-12

OUTCOMES & EXPECTATIONS

No. 3 of 3

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| **Name:** \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ **Routing  |
| Symbol:** \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_                            |
|                                                                       |
| **Performance Cycle:** From \_\_\_\_\_\_\_\_\_\_\_\_\_\_ to           |
| \_\_\_\_\_\_\_\_\_\_\_\_\_\_                                          |
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| **ORGANIZATIONAL GOALS/OBJECTIVES: *(Link outcomes to these.)***      |
|                                                                       |
| **Major Job Responsibility:** Customer Focus                          |
|                                                                       |
| **Description:** Providing accounting assistance and advice to        |
| internal and external customers.                                      |
|                                                                       |
| **ARC Goal:** Service Provider and Workforce Effectiveness            |
|                                                                       |
| FAA Goal: System Efficiency                                           |
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| **OUTCOME(S):** (*An intended product, result, accomplishment, or     |
| objective for which expectations are established. May be established  |
| at the individual employee or team level.)*                           |
|                                                                       |
| Customers are satisfied with the accuracy, usefulness and timeliness  |
| of the accounting services.                                           |
|                                                                       |
| **Primary (X) Secondary ( ) Additional ( )**                          |
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| **EXPECTATIONS:** *(The criteria that measure an outcome in terms of  |
| quality, quantity, timeliness, and manner of performance.)*           |
|                                                                       |
| a\. Responds to customer inquiries in a professional manner within    |
| one workday of receipt unless otherwise mutually agreed upon with the |
| customer.                                                             |
|                                                                       |
| b\. Work products and information provided is timely, accurate,       |
| complete, appropriate, consistent with regulations and                |
| understandable.                                                       |
|                                                                       |
| c\. Maintains open lines of communications, defines customer          |
| requirements and keeps customers appraised of ongoing actions and     |
| issues as they arise.                                                 |
|                                                                       |
| d\. Commitments made to customers are accomplished within agreed      |
| terms/conditions.                                                     |
|                                                                       |
| **Assessment Source:** This will be determined through supervisory    |
| observation, self-assessment, internal/external feedback (customer    |
| surveys, inquiries comments or input).                                |
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