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  **Summary of Disability-Related Complaint   
  Data**                                      

                                              

  **[All Carriers]{.underline}**              

  **Total number of complaints submitted:     
  15,290**                                    

                                              

  **Carrier Name**                            **Number of Complaints**

  AER LINGUS LIMITED                          14

  AERODYNAMICS, INC.                          0

  AEROFLOT RUSSIAN AIRLINES                   1

  AEROLINEAS ARGENTINAS                       0

  AEROMEXICO                                  2

  AEROPOSTAL ALAS DE VENEZUEL                 0

  AEROSUR USA                                 0

  AEROSVIT AIRLINES                           0

  AIR ATLANTA ICELANDIC                       0

  AIR CANADA                                  282

  AIR CANADA JAZZ                             40

  AIR CHINA                                   0

  AIR EUROPA LINEAS AEREAS                    0

  AIR FRANCE                                  87

  AIR GREENLAND                               0

  AIR JAMAICA LIMITED                         8

  AIR JAPAN, CO.                              1

  AIR NEW ZEALAND                             7

  AIR PACIFIC, LTD.                           0

  AIR TAHITI NUI                              3

  AIR TRANSAT                                 6

  AIR-INDIA                                   2

  AIRTRAN                                     190

  ALASKA AIRLINES                             184

  ALITALIA-LINEE AEREE ITALIA                 13

  ALL NIPPON AIRWAYS CO.                      4

  ALLEGIANT                                   35

  ALOHA AIRLINES                              19

  AMERICAN AIRLINES                           3,187

  AMERICAN EAGLE AIRLINES                     500

  AMERISTAR AIR CARGO, INC.                   0

  ARKIA ISRAELI AIRLINES, LTD.                0

  ASIANA AIRLINES, INC.                       2

  ATA                                         60

  ATLANTIC SOUTHEAST AIRLINES                 289

  AUSTRIAN AIRLINES                           6

  AVIACSA AIRLINES                            1

  AVIANCA                                     0

  AVIATION CONCEPTS                           0

  BAHAMASAIR HOLDING LIMITED                  0

  BELAIR AIRLINES                             0

  BOSTON-MAINE AIRWAYS                        0

  BRITISH AIRWAYS PLC                         73

  BRITISH MIDLAND AIRWAYS LTD.                15

  BWIA WEST INDIES LIMITED                    5

  TEM ENTERPRISES/XTRA AIRWAYS                1

  CATHAY PACIFIC AIRWAYS, LTD.                8

  CAYMAN AIRWAYS LTD.                         1

  CHAMPION AIR                                11

  CHINA AIRLINES, LTD.                        0

  CHINA EASTERN AIRLINES                      0

  COMAIR                                      245

  COMLUX AVIATION                             0

  COMPANIA MEXICANA DE AVIACION               3

  COMPANIA PANAMENA (COPA)                    4

  COMPASS                                     4

  CONDOR FLUGDIENST                           0

  CONTINENTAL                                 499

  CONTINENTAL MICRONESIA                      0

  CZECH AIRLINES                              4

  DALAVIA-FAR EAST AIRWAYS                    0

  DC AVIATION GMBH                            0

  DELTA AIR LINES                             2,532

  EGYPTAIR                                    0

  EL AL ISRAEL AIRLINES LTD.                  21

  ELYSAIR SAS                                 1

  EMIRATES AIRLINE                            2

  EOS AIRLINES                                1

  ETHIOPIAN AIRLINES                          0

  ETIHAD AIRWAYS                              0

  EUROFLY, S.P.A.                             4

  EVA AIRWAYS CORPORATION                     0

  EXCEL AIRWAYS                               2

  EXECUTIVE AIRLINES                          21

  FALCON AIR EXPRESS, INC.                    0

  FINNAIR OY                                  0

  FIRST CHOICE AIRWAYS                        7

  FREEDOM AIRLINES                            59

  FRONTIER AIRLINES                           75

  G5 EXECUTIVE AG                             0

  GLOBAL JET LUXEMBOURG S.A.                  0

  GLOBESPAN AIRWAYS LIMITED                   8

  GOJET AIRLINES, LLC                         2

  HAWAIIAN AIRLINES                           130

  HMY AIRWAYS, INC.                           0

  HORIZON AIR                                 114

  IBERIA AIRLINES OF SPAIN                    13

  IBERWORLD AIRLINES                          0

  ICELANDAIR                                  0

  INSEL AIR INTERNATIONAL                     0

  ISLAND AIR                                  1

  ISRAIR                                      1

  JALWAYS CO., LTD.                           1

  JAPAN AIR LINES CO., LTD.                   1

  JET AIRWAYS                                 0

  JETBLUE                                     161

  KLM ROYAL DUTCH AIRLINES                    14

  KOREAN AIR LINES CO., LTD.                  1

  KUWAIT AIRWAYS CORPORATION                  0

  LACSA                                       9

  LAN AIRLINES S.A.                           8

  LAN ARGENTINA S.A.                          0

  LAN ECUADOR                                 0

  LAN PERU AIRLINES                           4

  LLOYD AEREO BOLIVIANO S. A.                 0

  LUFTHANSA GERMAN AIRLINES                   196

  LUFTRANSPORT-UNTERNEHMEN                    2

  MALAYSIA AIRLINES                           0

  MALEV HUNGARIAN AIRLINES                    0

  MARTINAIR HOLLAND N.V.                      23

  MAXJET AIRWAYS, INC.                        0

  MESA AIRLINES                               150

  MESABA AIRLINES                             45

  MIAMI AIR INT\'L                            0

  MIDWEST AIRLINES                            26

  MONARCH AIRLINES LIMITED                    0

  MYTRAVEL AIRWAYS                            10

  MYTRAVEL AIRWAYS SCANDINAVIA                0

  NORTH AMERICAN AIRLINES                     0

  NORTHWEST AIRLINES                          1,403

  OLYMPIC AIRLINES                            0

  OMNI AIR INTERNATIONAL, INC.                4

  PACE AIRLINES                               0

  PAKISTAN INT\'L AIRLINES                    0

  PHILIPPINE AIRLINES, INC.                   6

  PINNACLE AIRLINES                           409

  POLAR AIRLINES DE MEXICO                    0

  POLSKIE LINIE LOTNICZE                      2

  PRIMARIS AIRLINES                           0

  PRIVATAIR                                   0

  PSA                                         14

  QANTAS AIRWAYS LTD.                         35

  QATAR AIRWAYS                               0

  REPUBLIC AIRLINES                           4

  ROYAL AIR MAROC                             10

  ROYAL JORDANIAN AIRLINE                     1

  RYAN INTL AIRLINES                          2

  SATA INTERNACIONAL                          0

  SAUDI ARABIAN AIRLINES CORP.                0

  SCANDINAVIAN AIRLINES SYS.                  22

  SHUTTLE AMERICA                             53

  SIERRA PACIFIC AIRLINES                     0

  SILVERJET                                   0

  SINGAPORE AIRLINES LTD.                     1

  SKY KING                                    0

  SKYBUS AIRLINES                             24

  SKYSERVICE AIRLINES INC.                    9

  SKYWEST                                     212

  SOUTH AFRICAN AIRWAYS                       3

  SOUTHWEST AIRLINES                          698

  SPIRIT AIR LINES                            82

  SUN COUNTRY                                 39

  SWISS INTERNATIONAL AIRLINES                8

  TACA INT\'L AIRLINES                        37

  TAM-LINHAS AEREAS, S.A.                     130

  TAP-PORTUGUESE AIRLINES                     1

  THAI AIRWAYS INT\'L LTD.                    0

  THOMAS COOK AIRLINES, UK LTD.               1

  THOMSONFLY LTD.                             2

  TITAN AIRWAYS                               0

  TRANSPORTES AEREOS DE CABO                  0

  TRAVELSPAN G.T. INC. S.A.                   2

  TUI AIRLINES NEDERLAND BV                   0

  TURK HAVA YOLLARI, A.O.                     4

  UNITED AIRLINES                             1,091

  USA 3000                                    38

  USAIRWAYS                                   1,312

  UZBEKISTAN AIRWAYS                          0

  VICTORY AIR TRANSPORT                       0

  VIRGIN AMERICA                              0

  VIRGIN ATLANTIC AIRWAYS                     165

  VLADIVOSTOK AIR                             0

  WESTJET                                     5

  WORLD AIRWAYS                               0

  174 CARRIERS                                15,290
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  **Summary of Complaints                                                                                                                                                                     
  By Complaint Category**                                                                                                                                                                     

                                                                                                                                                                                              

  **[All                                                                                                                                                                                      
  Carriers]{.underline}**                                                                                                                                                                     

  **Total number of                                                                                                                                                                           
  complaints                                                                                                                                                                                  
  submitted:  15,290**                                                                                                                                                                        

                                                                                                                                                                                              

                            Vision     Hearing    Vision &   Paraplegic   Quadriplegic   Other        Oxygen   Stretcher   Other        Other       Mentally   Communicable   Allergies       Total of
                            Impaired   Impaired   Hearing                                wheelchair                        Disability   Assistive   Impaired   Disease                        Category of
                                                  Impaired                                                                              Device                                                Complaints

  Refusal To Board          2          0          0          6            1              20           65       1           65           1           5          2              8               176
  Passenger                                                                                                                                                                                   

  Refusal to Board w/o      1          0          0          1            0              1            0        0           8            0           4          0              0               15
  Attendant                                                                                                                                                                                   

  Security Issues Regarding 0          0          1          1            0              12           2        0           14           3           2          0              1               36
  Disability                                                                                                                                                                                  

  Aircraft Not Accessible   2          0          1          4            0              72           3        2           21           36          0          0              1               142

  Airport Not Accessible    0          0          0          3            1              24           0        0           13           1           0          0              0               42

  Advance Notice Dispute    0          0          0          1            0              12           3        3           8            1           0          0              5               33

  Seating Accommodation     15         12         3          23           13             337          5        3           913          11          16         0              18              1,369

  Failure to Provide        126        69         12         37           34             7,847        146      2           1,184        162         58         1              119             9,797
  Assistance                                                                                                                                                                                  

  Damage to Assistive       2          2          0          9            8              633          1        0           26           143         0          0              0               824
  Device                                                                                                                                                                                      

  Storage and Delay of      2          2          1          11           1              359          17       0           89           236         0          0              0               718
  Assistive Device                                                                                                                                                                            

  Service Animal Problem    10         1          2          0            0              6            0        0           119          5           10         0              1               154

  Unsatisfactory Info       10         10         2          6            3              151          57       0           120          23          4          1              64              451

  Other                     16         27         3          7            5              743          91       1           439          43          9          0              149             1,533

  Total of Category of      186        123        25         109          66             10,217       390      12          3,019        665         108        4              366             15,290
  Disability                                                                                                                                                                                  
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