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**APPENDIX H-- Hosted Websites within the Content**

**Management/Energy.gov Infrastructure**

**Overview**

This document describes an addendum to an agreement between the
\_\_\_\_\_(customer)\_\_\_\_\_\_\_ and the DOECOE Application Hosting
Environment regarding DOE Web sites hosted within the Content
Management/Energy.gov (CM/E) infrastructure. The CM/E encompasses the
RedDot Content Management software (CMS), the Google Search Appliance,
and the HTML design templates for
[www.energy.gov](http://www.energy.gov/). The look and feel of
[www.energy.gov](http://www.energy.gov/) (parent project) and any site
hosted within the CM/E (child project) is determined by the HTML design
templates and are implemented at the parent project level.

The planning for transition to the CM/E infrastructure is a joint
responsibility that encompasses requirements collection, a cost
assessment, a cost proposal, and the development of a Plan of Action and
Milestones (POAM).

**Requirements Collection**

When a requirement for an organization to transition their web site into
the CM/E infrastructure presents itself, the web site owner should
contact the following AHE representative within the Corporate Systems
Division of the Office of the Associate CIO of Operations, IM-44.

  ------------------------- ------------------- -------------------------
  **Representative**        **Location**        **Telephone Number**

  Suzanne Nawrot            1G-066/Fors         202-586-8683
  ------------------------- ------------------- -------------------------

The web site owner will be directed to the AHE web site
([http://ahe.doe.gov](http://ahe.doe.gov/)) so a copy of this Memorandum
of Agreement can be downloaded and reviewed. Also the "Request for
Application Hosting" form (Appendix C) must be completed and returned to
the AHE representative. This form can also be found and downloaded from
[http://ahe.doe.gov](http://ahe.doe.gov/).

Upon receipt and review of the form, a meeting will be scheduled with
the following parties to further refine requirements, conduct an
environment assessment and develop a cost proposal:

-   Web site Owner (DOE federal)

-   RedDot System Administrator (DOE Contractor)

-   CM/E Project Managers (DOE Federal and Contractor)

-   Other appropriate personnel as required (i.e., technical support
    staff for current instance of web site, software specialist for any
    specific software products currently used on the web site)

After acceptance of the cost proposal, additional meetings will be
necessary to determine site architecture, roles/responsibilities,
workflows, and training requirements.

**AHE Services & Responsibilities**

All AHE services, service levels, and responsibilities as described in
the Department of Energy Common Operating Environment (DOECOE)
Application Hosting Environment Services documentation convey with this
agreement.

**CM/E Owner Responsibilities**

The CM/E application owner will:

-   Write/maintain the CMS application cyber security plan (CSPP).

-   Provide system software that is at the current release and supported
    by the AHE.

-   Be responsible for the cost of upgrades to the system software

-   Provide application help desk contacts.

-   Be responsible for all application documentation.

-   Incorporate a change control process that involves a development
    environment, AHE test/pre-production environment and an AHE
    production environment.

-   Ensure that a Configuration Change Proposal (CCP) is submitted prior
    to any infrastructure changes.

-   Notify AHE Project Manager in writing 30 days in advance of any
    critical events, major upgrades or changes.

-   Provide test plans.

-   Ensure that application software maintains currency with the current
    AHE OS and tools releases. The CM/E Application owner will be given
    6 months notice that their application software will no longer be
    supported and will have 6 months from this notification to upgrade
    their application software to the current release of AHE OS and
    tools.

-   Provide best practice recommendations for development of site
    architecture

-   Establish child project within Energy.gov parent project

-   Provide adequate advance notice to owners of hosted websites of any
    system and/or software upgrades that could impact their respective
    sites.

-   Complete successful testing of the application (upgrades and major
    releases) prior to implementation into production to insure
    application code is efficient.

-   Provide the necessary expertise for implementing future changes to
    HTML design templates at the parent project level, as well as
    guidance for implementation to all child projects.

-   Provide information architecture support (extensive information
    architecture charged at an hourly rate).

-   Provide RedDot Web Content Management System Support.

-   Provide Google Search Appliance support.

-   Provide application integration support (custom programming are
    charged at an hourly rate.)

-   

**Web site Owner Responsibilities**

The Web site Owner will:

-   Bear costs to purchase and maintain any non-standard infrastructure
    and/or software used by any application other than the CMS.

-   Complete the Application Hosting request form for inclusion in the
    CM/E infrastructure.

\- Pay for any initial set up costs (including any special
software/hardware requirements).

-   Be responsible for all payments for services in advance.

-   Provide input into Workflow process prior to establishment of
    project

-   Provide names of content contributors, content approvers and Site
    Manager and ensure they are registered within the DOE Identity
    Management System and have access to the DOE network.

-   Incorporate a change control process that involves a development
    environment, AHE test/pre-production environment and AHE production
    environment currently in place for energy.gov.

-   Comply with the established change management process for any
    architecture and/or infrastructure changes.

-   Maintain the integrity of the design templates and standards as
    established at the parent project level.

-   Ensure supporting applications have been certified and accredited.

-   Ensure all integrated applications are working properly and only
    maintain content suitable for public viewing.

**Cost of Services**

The initial total cost for each customer will be based on an assessment
of the level of effort required to implement a web site in the CM/E
infrastructure. A cost proposal will include the cost for any AHE
services in the initial setup. Payment will be due prior to project
commencement in the form of a funding memorandum to the OCIO through the
Energy.gov Sub-Task Monitor.

Currently, the use of the RedDot content management tool is provided at
no cost to the customer. Should funding constraints require a charge for
use of the tool this agreement will be reviewed and adjusted accordingly
with mutual agreement between the OCIO and the customer.

Current hosting costs for the CM/E system are \$36K annually. Annual
hosting costs are to be shared between current and future site owners
residing within the CM/E infrastructure according to the following
breakdown:

> Energy.gov -- 50% (\$18K)
>
> Other sites -- equal percentage of \$18K balance not to be reduced
> lower than \$5K

As the number of hosted sites within the CM/E infrastructure grows,
individual hosting costs will be assessed annually and reduced
accordingly until the rate of \$5000.00 annually per site is reached.
The fee for annual hosting within the CM/E will remain at \$5000.00
annually per site. Any funds received that exceed the Program /Staff
Office portion of the \$18K annual hosting cost will be applied to the
Energy.gov portion of hosting costs; software licenses,
upgrades/enhancements for the CM/E; ongoing administrative support for
the CM/E infrastructure; and any other costs for maintaining the CM/E
infrastructure as the preferred enterprise solution for web site content
management.

The original cost proposal contains costs for initial development, for
integrating applications, information architecture, special navigation
and/or search functions, as well as RedDot training and ongoing website
management support (to be charged at the standard hourly rate).