## ![](media/image1.png){width="0.6979166666666666in" height="0.6979166666666666in"}PUBLIC NOTICE

Federal Communications Commission News media Information 202/ 418-0500

445 12^th^ St. S.W. Fax-On-Demand 202/418-2830

## Washington, D.C. 20554 TTY 202/418-2555

##  Internet: [http://www.fcc.gov]{.underline}

##  [ftp.fcc.gov](ftp://ftp.fcc.gov/)

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

## 

## DA 03-1862

## Released: May 30, 2003

CONSUMER & GOVERNMENTAL AFFAIRS BUREAU REMINDS STATE TELECOMMUNICATIONS
RELAY SERVICE (TRS) PROGRAMS AND INTERSTATE TRS PROVIDERS OF THEIR
OBLIGATIONS REGARDING CONTACT INFORMATION AND SUBSTANTIVE CHANGES IN
THEIR TRS PROGRAM

CC DOCKET NO. 98-67

The purpose of this *Public Notic*e is to remind state
Telecommunications Relay Service (TRS) programs that pursuant to 47
C.F.R. § 64.604(c)(2)(i) they must submit to the Commission a contact
person or office for TRS consumer information and complaints about
intrastate service. The submission shall include the name and address of
the state office that receives complaints, grievances, inquiries and
suggestions; the voice, TTY, and fax numbers for that office; the e-mail
address; and the physical address to which correspondence should be
sent. Similarly, interstate TRS providers are reminded that pursuant to
47 C.F.R. § 64.604(c)(2)(ii) they must submit to the Commission a
contact person or office for TRS consumer information and complaints
about the provider's service. The submission shall include the name and
address of the office that receives complaints, grievances, inquiries
and suggestions; the voice, TTY and fax numbers for that office; the
e-mail address; and the physical address to which correspondence should
be sent. The Commission must be notified each time there is a change in
any of this required information.

The Commission also reminds state TRS programs that pursuant to 47
C.F.R. § 64.605(f) state TRS programs must notify the Commission of any
substantive changes in their TRS programs within 60 days of when they
occur, and must certify that the state TRS program continues to meet
federal minimum standards after implementing the substantive change.

State TRS programs and interstate TRS providers may file this
information by using the Commission\'s Electronic Comment Filing System
(ECFS) or by filing paper copies. *See* Electronic Filing of Documents
in Rulemaking Proceedings, 63 Fed. Reg. 24,121 (1998). Comments filed
through the ECFS can be sent as an electronic file via the Internet to
\<<http://www.fcc.gov/e-file/ecfs.html>[\>]{.underline}. Generally, only
one copy of an electronic submission must be filed. When filing changes,
please reference **CC Docket No. 98-67**. In completing the transmittal
screen, parties should include their full name, Postal Service mailing
address, and the applicable docket or rulemaking number. Parties may
also submit an electronic document by Internet e-mail. To get filing
instructions for e-mail documents, parties should send an e-mail to
<ecfs@fcc.gov>, and should include the following words in the body of
the message, \"get form \<your e-mail address\>.\" A sample form and
directions will be sent in reply.

State TRS programs and interstate TRS providers who choose to submit by
paper must submit an original and four copies of each filing addressed
to the Commission's Secretary, Marlene H. Dortch, Office of the
Secretary, Federal Communications Commission, 445 12^th^ Street, SW,
Room TW-A325, Washington, DC 20554. State TRS programs and interstate
TRS providers are encouraged to submit an additional copy to Attn: Erica
Myers, Federal Communications Commission, Consumer & Governmental
Affairs Bureau, 445 12^th^ Street, SW, Room 6-A432, Washington, DC 20554
or by e-mail at [emyers@fcc.gov]{.underline}. States and interstate TRS
providers should also submit electronic disk copies of their filing on a
standard 3.5 inch diskette formatted in an IBM compatible format using
Word 97 or compatible software. The diskette should be submitted in
"read-only" mode and must be clearly labeled with the State or
interstate TRS provider name, the filing date and captioned "Change in
Contact Information" or "Substantive Change in TRS Service".

Filings can be sent by hand or messenger delivery, by commercial
overnight courier, or by first-class or overnight U.S. Postal Service
mail (although we continue to experience delays in receiving U.S. Postal
Service mail). The Commission\'s contractor, Vistronix, Inc., will
receive hand-delivered or messenger-delivered paper filings for the
Commission\'s Secretary at 236 Massachusetts Avenue, N.E., Suite 110,
Washington, D.C. 20002. The filing hours at this location are 8:00 a.m.
to 7:00 p.m. All hand deliveries must be held together with rubber bands
or fasteners. Any envelopes must be disposed of before entering the
building. Commercial overnight mail (other than U.S. Postal Service
Express Mail and Priority Mail) must be sent to 9300 East Hampton Drive,
Capitol Heights, MD 20743. U.S. Postal Service first-class mail, Express
Mail, and Priority Mail should be addressed to 445 12th Street, SW,
Washington, D.C. 20554.

The filings will be available for public inspection and copying during
regular business hours at the FCC Reference Information Center, Portals
II, 445 12^th^ Street, SW, Room CY-A257, Washington, DC 20554. They may
also be purchased from the Commission's duplicating contractor, Qualex
International, Portals II, 44512^th^ Street, SW, Room CY-B402,
Washington, DC 20554, telephone (202) 863-2893, facsimile (202)
863-2898, or via e-mail <qualexint@aol.com>. Filings may also be viewed
on the Consumer & Governmental Affairs Bureau, Disability Rights Office
homepage at <http://www.fcc.gov/cgb/dro>.

For further information regarding this Public Notice, contact Erica
Myers, Consumer & Governmental Affairs Bureau, Disability Rights Office
(202) 418-2429 (voice), (202) 418-0464 (TTY), or e-mail
[emyers@fcc.gov](mailto:dljackso@fcc.gov).

To request materials in accessible formats for people with disabilities
(braille, large print, electronic files, auto format), send an e-mail to
<fcc504@fcc.gov> or call the Consumer & Governmental Affairs Bureau at
202-418-0531 (voice), 202-418-7365 (tty). This *Public Notice* can also
be downloaded in Text and ASCII formats at <http://www.fcc.gov/cgb/dro>.