Veterans Administration

M23-1, Part I, Change 59

Administrative

Operations

Operating Procedures

Washington, DC Department of Veterans Benefits

October 29, 1979

MCir. 23-1, Part I Department of Veterans Benefits

Change 59 Veterans Administration

Washington, D.C. 20420

October 29, 1979

Part I, \"Operating Procedures,\" Department of Veterans Benefits Manual
MCir. 23-1, \"Administrative Operations,\" is published for compliance
by all concerned.

DOROTHY L. STARBUCK

Chief Benefits Director

Distribution: RPC: 2112

FD

MCir. 23-1, Part I March 7, 1994

Change 87

FOREWORD

Part 1, Department of Veterans Benefits Manual M231-1 \"Administrative
Operations,\" presents operating procedures governing activities of
Administrative Divisions or Administrative Services Sections.

Disposal of documents, forms, and records cited in this manual will be
in accordance with Records Control Schedule VB-1, part 1.

Paragraphs and pages of this manual (chg. 59) are numbered consecutively
within each chapter. Revisions of this manual will be published in
numbered changes. Paragraphs added will carry decimal suffixes;
additional pages, alphabetical suffixes.

M23-1, Part I March 7, 1994

Change 87

RESCISSIONS

**1. Manuals**

M231-1, Part 1, dated September 1, 1958

M231-1, Part 111, dated May 23, 1972.

MCir. 23-1, Part IV, dated August 15, 1977

**2. Interim Issues**

EM Cir. 20-81 EM Cir. 23-104

EM Cir. 20-101 EM Cir. 23-118

EM Cir. 20-125 EM Cir. 23-119

EM Cir. 20-141 EM Cir. 23-120

EM Cir. 23-104 EM Cir. 23-123

EM Cir. 23-128

II 231-63-2 II 231-68-2 II 231-73-3

II 231-63-4 II 231-68-3 II 231-74-1

II 231-63-8 II 231-68-4 II 231-74-4

II 231-64-3 II 231-68-5 II 231-74-5

II 231-64-4 II 231-68-6 II 231-74-7

II 231-65-1 II 231-68-7 II 231-75-1

II 231-66-1 II 231-68-8 II 231-77-1

II 231-66-4 II 231-69-1 II 231-77-2

II 231-66-6 II 231-69-2 II 231-78-1

II 231-66-9 II 231-69-3

II 231-67-1 II 231-69-5

II 231-67-5 II 231-69-7

II 231-67-6 II 231-71-1

II 231-67-8 II 231-71-2

II 231-67-9 II 231-72-4

II 231-67-10 II 231-72-5

II 231-67-12 II 231-72-6

II 231-67-13 II 231-72-7

II 231-67-14 II 231-72-8

II 231-67-15 II 231-73-2

II Cir. 20-63-4 II Cir. 23-81-3 II Cir. 23-89-1

II Cir. 20-63-12 II Cir. 23-81-4 II Cir. 23-90-1

II Cir. 20-63-14 II Cir. 23-81-8

II Cir. 20-63-20 II Cir. 23-82-7

II Cir. 20-63-32 II Cir. 23-82-11

II Cir. 20-67-1 II Cir. 23-83-2

II Cir. 20-67-13 II Cir. 23-83-3

II Cir. 20-70-5 II Cir. 23-84-1

II Cir. 20-70-11 II Cir. 23-84-3

II Cir. 23-78-3 II Cir. 23-85-1

II Cir. 23-78-6 II Cir. 23-86-7

II Cir. 23-79-1 II Cir. 23-87-1

II Cir. 23-79-4 II Cir. 23-87-2

II Cir. 23-80-2 and Erratum II Cir. 23-87-4

II Cir. 23-80-3 II Cir. 23-88-1

II Cir. 23-81-1 and Erratum II Cir. 23-88-2

March 7, 1994 M 23-1, Part I

Change 87

**3. Circulars**

Cir. 20-65-4 Cir. 23-67-1\
Cir. 20-65-8 Cir. 23-67-3\
Cir. 20-65-86 Cir. 23-67-5\
Cir. 20-66-64 Cir. 23-67-12\
Cir. 20-67-30 Cir. 23-67-18\
Appendix V, Revised to Cir. 20-68-13 Cir. 23-67-24\
Cir. 20-68-31 Cir. 23-67-26\
Cir. 20-68-43 Cir. 23-67-27\
Cir. 20-68-44 Cir. 23-67-29\
Cir. 20-68-76 Cir. 23-68-7\
Cir. 20-68-112 Cir. 23-68-12\
Cir. 23-68-25\
Cir. 20-69-15 and change 1 Cir. 23-69-1\
Cir. 20-69-24, changes I through 5 and Cir. 23-70-1\
appendixes A through E Cir. 23-70-5\
Cir. 20-69-47 Cir. 23-70-7\
Cir. 20-69-51 Cir. 23-70-9\
Cir. 20-69-55 Cir. 23-72-4 and change 1\
Cir. 20-70-59 Cir. 23-72-8, Revised\
Cir. 20-70-66 Cir. 23-73-5\
Cir. 20-70-77 Cir. 23-73-8\
Cir. 20-71-62 Cir. 23-73-9\
Cir. 20-71-96 REVISED Cir. 23-73-10\
Cir. 20-72-52 Cir. 23-73-13

Cir. 20-73-94 Cir. 23-78-1 and changes 5 and 8

Cir. 20-74-5 Cir. 23-79-3

Cir. 20-74-110 Cir. 23-79-10 and change 1

Cir. 20-75-63 Cir. 23-79-11

Cir. 20-75-64 Cir. 23-79-17

Cir. 20-76-85 Cir. 23-79-22

Cir. 20-76-94 Cir. 23-80-1

Cir. 20-76-95 Cir. 23-80-15

Cir. 20-77-58 Cir. 23-80-16

Cir. 20-77-88 Cir. 23-80-27

Cir. 20-80-12 Cir. 23-81-2, changes 1 and 3

Cir. 20-81-22 and Changes 1-6 Cir. 23-81-4, changes 1 through 4

Cir. 23-64-14 Cir. 23-81-5, and change 1

Cir. 23-65-21 Cir. 23-82-10, changes 1 through 4

Cir. 23-65-22 Cir. 23-83-5

Cir. 23-65-27 Cir. 23-83-6

Cir. 23-66-1

Cir. 23-66-9

Cir. 23-66-18

Cir. 23-66-19

Cir. 23-66-22

Cir. 23-66-23

Cir. 23-66-26

Cir. 23-66-31

Cir. 23-66-34

Cir. 23-66-42

Cir. 23-66-48

M23-1, Part I March 7,1994

Change 87

**4. Changes(include any errata)**

M23-1, Part I

Changes 1 through 11, 13 through 54, 55, 57, 61, 63, 66, 68 through 70,
73, 78 through 83, 85

M23-1, Part V

Changes 4, 7, 6,

**5. Chapters**

M23-1, Part I

Chapters 3, 4, 5, 7, 8, 10, 12

M23-1, Part V

Chapters 5, 8, 10, 9

March 7, 1994 M 23-1, Part I

Change 87

CONTENTS

CHAPTER TITLE

1\. MAIL MANAGEMENT

2\. CLAIMS AND CORRESPONDENCE

3\. RESCINDED

4\. RESCINDED

5\. RESCINDED

6\. RECORDS ADJUSTMENT

7\. RESCINDED

8\. RESCINDED

9\. DEATH BENEFITS APPLICATIONS AND CORRESPONDENCE

10\. RESCINDED

11\. CHANGE OF NAME AND ADDRESS

12\. RESCINDED

13\. FILES MANAGEMENT

14\. TRANSFER OF VETERANS RECORDS

15\. RETIREMENT AND RECALL OF RECORDS

16\. RIMS (RECORDS INVENTORY MANAGEMENT SYSTEM)

17\. CENTRALIZED TRANSCRIPTION MANAGEMENT

18\. FORM AND FORM LETTER MANAGEMENT

19\. ADMINISTRATIVE ISSUES MANAGEMENT