**Providing Culturally Competent Services to Victims of Crime**

**Learning Objectives**

**Module 1: Introduction and Training Overview**

**Module 2: Increasing Knowledge About Cultural Competence**

By the end of this module, participants will be able to:

-   Define cultural competence.

-   Identify the six stages of the Cross Model of Cultural Competence.

-   Distinguish between individual and organizational dimensions of
    cultural competence.

-   Recognize the multidimensional nature of culture.

-   Explain the importance of cultural considerations in providing
    victim services.

**Module 3: Working with Victims Stereotyping**

By the end of this module, participants will be able to:

-   Describe sources of bias.

-   Distinguish between cultural patterns and stereotypes.

-   Recognize the role of conditioning in stereotyping.

-   Explain how stereotypes impede communication with victims.

Module 4: Working With Victims‑‑Assumed Similarity

By the end of this module, participants will be able to:

-   Distinguish between cultural patterns and stereotypes.

-   Recognize the role of conditioning in stereotyping.

-   Explain how stereotypes impede communication with victims.

Module 5: Working With Victims‑‑Cross-Cultural Communication

By the end of this module, participants will be able to:

-   Identify barriers to cross-cultural communication.

-   Explain how culture influences communication.

-   Describe the relationship between beliefs and behaviors.

Module 6: Working With Victims‑‑Language and Interpreter Bias

By the end of this module, participants will be able to:

-   Discuss how interpreter bias impacts communication with victims.

-   Identify several strategies to reduce or eliminate problems that can
    arise while using language interpreters.

Module 7: Working With Victims‑‑Other Barriers to Effective Victim
Assistance

By the end of this module, participants will be able to:

-   Describe the major barriers to effective victim assistance.

-   Use the major barriers to effective victim assistance as a guiding
    framework for culturally competent service delivery.

-   Identify specific skills, strategies, and resources required to
    effectively serve diverse crime victims.

    **Module 8: Organizational Impact**

By the end of this module, participants will be able to:

-   Recognize how perceptions vary in a common situation/event.

-   Describe how teamwork can promote broadening perceptions.

-   Discuss the impact of labeling on individuals and organizations.

-   Discuss how exclusion impacts working effectively to serve victims
    of crime.

Module 9: Societal Impact

By the end of this module, participants will be able to:

-   Discuss how they view themselves regarding unearned privilege.

Module 10: Being Organizational Allies

By the end of this module, participants will be able to:

-   Describe culturally inappropriate speech and actions.

-   Demonstrate how to give feedback to others who engage in culturally
    inappropriate speech and actions.

    **Module 11: Providing Culturally Competent Services**

By the end of this module, participants will be able to:

-   Discuss key elements of culturally competent programs, needs
    assessments, and outreach initiatives.

-   Describe barriers to providing culturally competent programs, needs
    assessments, and outreach initiative.

-   Describe skills and resources needed to overcome barriers.

**Module 12: Individual Action Planning and Closing**

By the end of this module, participants will be able to:

-   Identify individual actions that will allow them to apply new
    knowledge and skills.

-   State core learning(s).