July 31, 1995 M23-1, Part II, Revised

CONTENTS

CHAPTER 6. SERVICES

PARAGRAPH PAGE

6.01 Other Measured Hours (WID 3013.08) 6-1

6.02 Facilities Management (HRS) (WID 3700.00) 6-1

6.03 Collateral Duties (HRS) (WID 3750.00) 6-2

6.04 Records Management (HRS) 6-2

6.05 Reproduction 6-4

6.06 Publications 6-7

6.07 Loan Guaranty Files 6-10

6.08 Guardianship Files 6-11

6.09 Files Administrative Division Staff-Hour 6-12

6.10 Files Administrative Section Staff-Hour 6-15

6.11 Chapter 30 Unit Only 6-18

6.12 Chapter 30 Administrative Division Staff-Hour 6-22

6.13 Chapter 30 Administrative Section Staff-Hour 6-25

6-i

July 31, 1995 M23-1, Part II, Revised

CHAPTER 6. SERVICES

6.01 OTHER MEASURED HOURS (WID 3013.08)

a\. [Composition of WID]{.underline}. This end product WID includes all
other measured hours that concern activities of Facilities Management,
Collateral Duties, Records Management, Reproduction, Publications, Loan
Guaranty/Guardianship Files, the Chapter 30 Unit, and the Cooperative
Administrative Support Unit (CASU). This WID includes Total Quality
Management (TQM) formal training. All work will be reported hour for
hour. This WID does not have a work rate standard since it is an hour
for hour count.

b\. [Counting Instructions]{.underline}. Take a count of one (1) for
each hour expended in performing the activities listed above.

6.02 FACILITIES MANAGEMENT (HRS) (WID 3700.00)

a\. [Composition of WID]{.underline}. This end product WID consists of
work counts made in total hours expended. There is no work rate standard
for this WID since it is an hour for hour count.

b\. [Counting Instructions]{.underline}. Take a count of one (1) for
each hour expended in performing the following Facilities Management
activities:

\(1\) Space Projects. This includes any indirect and direct labor duty
related to space projects. It also includes recommending space
allocation, preparing space reports, and movement plans, limited to
present location.

\(2\) Relocation/Construction Projects. This includes performing any
indirect and direct labor duty related to relocation or construction of
future regional office locations.

\(3\) Building Management/Utilities. This includes engaging in building
management/utilities activities. It also includes receiving and
responding to complaints and problems regarding heat, maintenance, and
building rehabilitation.

\(4\) GSA Vehicles. This includes performing any action related to
coordinating and controlling General Services Administration (GSA)
vehicles. It also includes issuing keys and trip tickets, servicing
vehicles, and preparing monthly reports.

6-1

M23-1, Part II, Revised July 31, 1995

\(5\) Consolidation Memorandum of Receipt (CMR)/Equipment
Maintenance/Supply Liaison. This includes performing any action related
to updating and maintaining the CMR equipment maintenance or supply
liaison. It also includes the annual inventory of equipment, initiating
VA Form 90-2237, Request, Turn-in, and Receipt for Property or Services,
coordinating/attending meetings related to supplies or equipment
maintenance, and receipting for supplies.

\(6\) Physical Security/Safety. This includes performing any action
related to physical security/safety such as building security,
conducting safety inspections, fire drills, and searches resulting from
bomb threats, preparing reports, attending fire and safety meetings,
reviewing accident reports, and preparing and implementing fire and
station emergency preparedness plans.

\(7\) Fund Control. This includes performing any action related to fund
control. This also includes preparing/maintaining VA Form 4-1358
(Estimated Miscellaneous Obligation or Change in Obligation).

\(8\) Telecommunications Management. This includes performing any action
related to telecommunications management. It also includes conducting
telephone surveys, preparing requests for changes in telephone
equipment, and preparing reports.

\(9\) Travel. This includes processing beneficiary or employee travel
authorizations as a regular function of the Administrative activity.

6.03 COLLATERAL DUTIES (HRS)(3750.00)

a\. [Composition of WID]{.underline}. This end product WID includes
performing any duties such as: maintaining the Central Reference
Library, duties as Metric Conversion Coordinator, Freedom of Information
Act/Privacy Act (FOIA/PA) Officer, Quality Counsel, Debt Prevention
Committee, Correspondence Control Officer, Records Officer, Ridesharing
Coordinator, CASU Coordinator, Committee on Waivers and Compromises
Member, Training & Development Committee, and Position Management
Committee. There is no work rate standard for this WID since it is an
hour for hour count.

b\. [Counting Instructions]{.underline}. This WID is an hour for hour
activity so record one (1) for each hour spent.

6.04 RECORDS MANAGEMENT (HRS)

a\. [Records Selected (WID 3013.01)]{.underline}. This informational WID
concerns

6-2

March 4, 1996 M23-1, Part II, Revised

Change 1

the data sets received from Austin concerning all retirements and/or
relocations. This figure is the total number of folders that are
ELIGIBLE for retirement/relocation. Enter the total number of records
selected for retirement/relocation under this WID in DOOR. This is an
informational WID only and, therefore, has no work rate standard
associated. Enter the total only ONCE \-- do not reenter this figure
again just because the project is still continuing.

b\. [Records Shipped (WID 3013.02)]{.underline}. This informational WID
concerns the actual number of folders that are pulled, boxed, and
shipped to the Federal Record Centers (FRC) or the VA Records Management
Center (RMC). Enter the total number of records shipped to the RPC or
FRC for each retirement/relocation under this WID in DOOR. This is an
informational WID only and, therefore, has no work rate standard
associated. ENTER the total only ONCE \-- do not reenter the figure
again just because the project is still continuing.

c\. [Hours Performed by Admin. (WID 3013.09)]{.underline}

\(1\) Composition of WID. This end product WID is the records management
hours that are performed by ADMINISTRATIVE EMPLOYEES ONLY. Since this is
an hour for hour count, no work rate standard is required.

\(2\) Counting Instructions. Take an hour for hour count.

d\. [Hours Performed by Other Than Admin. (WID 3013.10)]{.underline}

\(1\) Composition of WID. This informational WID is the number of
records management hours performed by OTHER than Administrative
employees. This would be the total station records management hours
without Administrative hours. Since this is an hour for hour count, no
work rate standard is needed.

\(2\) Counting Instructions. Report hour for hour.

e\. [Total Records Management Hours (WID 3013.11)]{.underline}

\(1\) Composition of WID. This informational WID is the total number of
records management hours performed by ALL station employees
(Administrative plus all other divisions.) Since this is an hour for
hour count, no work rate standard is needed.

\(2\) Counting Instructions. Take an hour for hour count, totaling both
Administrative and all other divisions together.

6-3

M23-1, Part II, Revised March 4, 1996

Change 1

NOTE: The following information is provided to help ensure that all
records management activities are recorded and reported in DOOR. Work
counts for the WID of records management will be made in total hours
expended, except as noted for the total folders selected and total
folders shipped. Take a count of one (1) for each hour expended in
performing the following records management activities:

\(a\) DESTRUCTION OF SENSITIVE WASTE. This includes performing any
action aspect of destroying sensitive waste. It includes picking up
waste, shredding, etc.

\(b\) DESTRUCTION OF RECORDS. This includes performing any action
related to destruction of records including shredding, pulping or
preparation of documents for certification of destruction by contract
personnel.

\(c\) ACCESSION/REMOVAL/RETRIEVAL OF RECORDS FORM LOCAL STORAGE AREA.
This includes performing any actions related to
accessing/removing/retrieving records from local storage area. It also
includes search time to determine storage location and removal of bulk
and/or specific records.

\(d\) RETIREMENT OR RELOCATION OF RECORDS. This includes any action
related to the retirement of records to an FRC or relocation to the RMC.
It also includes any automated data processing (ADP) action related to
preparation of SF 135, Records Transmittal and Receipt, and arranging
shipments when performed by Administrative employees ONLY.

\(e\) TECHNICAL ASSISTANCE. This includes the rendering of technical
assistance or advice to any operating element regarding records
management. It also includes attending Records Management Committee
meetings.

\(f\) LOCAL INVENTORY SYSTEMS. This includes reviewing and/or updating
local records inventory systems as well as preparing VA Form 20-8994,
Inventory Management System Code Sheet, or a similiar form developed
locally to keep track of records management activities.

\(g\) INVENTORIES/STATISTICAL REPORT. This includes conducting
inventories or compiling statistical or special reports.

6.05 REPRODUCTION

a\. [Duplicating Impressions (WRS .0017) (WID 3021.03)]{.underline}.
This

6-4

March 4, 1996 M23-1, Part II, Revised

Change 1

WID concerns making copies or impressions on offset, mimeograph,
embossograph or similar duplicating equipment.

\(1\) Composition of WID. This end product WID includes all actions from
receipt of request to dispatch of reproduction copies or impressions.

\(2\) Counting Instructions. Report total count of duplicating
impressions.

b\. [Address Impressions (WRS .0022)(WID 3021.04)]{.underline}. This WID
includes performing any actions related to reproducing on an
addressograph, or generating address labels with a personal computer.

\(1\) Composition of WID. This end product WID includes:

\(a\) any actions related to reviewing requests, machine preparation, as
well as processing requests for reproducing on an addressograph; and

\(b\) generating labels with a personal computer.

\(2\) Counting Instructions. Report total count of address impressions.
Count should be taken as follows:

\(a\) count each impression made on the addressograph machine;

\(b\) count each label or imprint made directly onto an envelope by the
publications activity using a personal computer.

c\. [Special Photocopies - ADMIN ONLY (WRS .0040)(WID
3021.06)]{.underline}. This WID requires breaking down a veteran\'s
folder, copying, and reassembling by ADMINISTRATIVE EMPLOYEES ONLY.

\(1\) Composition of WID. This end product WID concerns only those
photocopies directly related to FOIA/Privacy Act requests, Court of
Veterans\' Appeals (COVA), and District Counsel cases. It includes
processing requests, inserting paper in the machine, trimming,
assembling copies, reassembling veterans\' records, dispatching
photocopies and maintenance of photocopiers.

\(2\) Counting Instructions. Count and report each photocopy produced
for FOIA/PA, COVA, or District Counsel requests when the veteran folder
is disassembled, and photocopied by ADMINISTRATIVE PERSONNEL.

d\. [Photocopies - Admin (ADMIN ONLY (WRS .0026) (WID
3021.07)]{.underline}. This WID includes photocopies that are made by
Administrative personnel ONLY.

6-5

M23-1, Part II, Revised March 4, 1996

Change 1

\(1\) Composition of WID. This end product WID includes processing
requests, inserting paper in machine. Trimming, assembling, dispatching
photocopies and machine maintenance. It also includes maintenance of
photocopies in other elements IF under Administrative control, i.e., CTA
photocopier.

\(2\) Counting Instructions. Report the number of photocopies produced
by Administrative Personnel ONLY.

e\. [Photocopies - OTHER THAN ADMIN (WID 3021.08)]{.underline}. This WID
includes all photocopies made by employees OTHER THAN Administrative
employees throughout the station on all photocopies. This WID does not
have a work rate standard since employees outside of the Administrative
Division/Support Services Division are performing the work.

\(1\) Composition of WID. This informational WID includes all
photocopies made by other than Admin employees. This includes all copies
made on all station photocopies.

\(2\) Counting Instructions. Count and report the total number of
photocopies made.

f\. [Microfilm Images/Microfiche Prints (WRS .0031)(WID
3021.09)]{.underline}.

\(1\) Composition of WID. This end product WID includes all processes
required to perform microphotography, as well as all processes
concerning producing or obtaining a microfiche print.

\(2\) Counting Instructions. Count and report each microfilm image
produced.

g\. [Graphic Arts (WRS .0985)(WID 3021.10)]{.underline}.

\(1\) Composition of WID. This end product WID includes engaging in
graphic art/design duties such as operating half tone camera, scanning
graphics to electronic media, scanning text with software to convert to
word processing files, downloading text files from Wang, laying out text
and graphics for reproduction.

\(2\) Counting Instructions. Count and report the following:

\(a\) count and report each page of finished product produced by the
graphic arts employee.

6-6

July 31, 1995 M23-1, Part II, Revised

h\. [Photocopies Pending (WID 3021.11)]{.underline}

\(1\) Composition of WID. This informational WID includes any
photocopying jobs that are pending at the end of each month. This WID is
strictly informational and does not have a work rate standard assigned.

\(2\) Counting Instructions. Report the total number of photocopies
pending.

i\. [Printing Jobs Pending (OFFSET) (WID 3021.12)]{.underline}

\(1\) Composition of WID. This informational WID includes any printing
jobs that are pending at the end of the month that are completed on the
offset printer. This WID is strictly informational and does not have a
work rate standard assigned.

\(2\) Counting Instructions. Report the total number of jobs pending at
the end of the month.

6.06 PUBLICATIONS

a\. [Depot Line Items Ordered (WRS .2027) (WID 3025.06)]{.underline}.
This WID includes the items ordered from the Forms and Publications
Depot located in Springfield, Virginia.

\(1\) Composition of WID. This end product WID includes any aspect of
preparing and receiving scheduled quarterly requisitions or off-schedule
requisitions. It also includes:

\(a\) review of stock control card records by the station publications
personnel;

\(b\) preparation of VA Form 3-2290, Form & Form Letter Requisition Code
Sheet;

\(c\) receipting, verifying and storing orders;

\(d\) placing orders using the telephone as well as preparing and
inputting requests using Falcon;

\(e\) pickup of items received, such as from loading dock;

6-7

M23-1, Part II, Revised July 31, 1995

\(f\) review of stock replenishment levels including reviewing VA Forms
90-2134, Stock Control Card, to determine quantity requirements and
replenishment levels are accurate.

\(2\) Counting Instructions. Report the total line items for depot items
ordered.

b\. [Initial Distribution (WRS .0044) (WID 3025.07)]{.underline}. This
WID includes any aspect of receiving an initial distribution of forms,
form letters and publications from the Depot.

\(1\) Composition of WID. This end product WID includes:

\(a\) receiving an initial distribution of forms, form letters which
includes:

([1]{.underline}.) receipting actions, preparing and sending notice of a
new or revised form to operating elements;

([2]{.underline}.) preparing VA Forms 23-6582, Automatic Requisition;

([3]{.underline}.) placing forms in stock;

([4]{.underline}.) preparing VA Forms 90-2134;

([5]{.underline}.) and removing obsolete stock from shelves.

\(b\) Receiving initial distribution of administrative issues which
includes:

([1]{.underline}.) processing initial distribution of administrative
issues such as manuals, bulletins, circulars received from the Depot and
by e-mail from the Publications Control Officer (PCO), Central Office;

([2]{.underline}.) reviewing requests as well as pulling and annotating
VA Forms 2155, Recurring Publication Control Card, and/or preparing new
ones;

([3]{.underline}.) updating through Automated Distribution System (ADS)
to change the master record;

([4]{.underline}.) updating the VA Form 2155 master file as a result of
receipt of VA Catalog 2, VA Catalog of Recurring Publications Code
Numbers;

([5]{.underline}.) comparing VA Catalog 2 to master file;

6-8

March 4, 1996 M23-1, Part II, Revised

Change 1

([6]{.underline}.) annotating, preparing and pulling VA Form 2155s; and

([7]{.underline}.) annotating VA Catalog 1 with monthly form and form
letter bulletin changes.

\(2\) Counting Instructions. Report a total of the following:

\(a\) count each different form, form letter, pamphlet received from the
Depot for initial distribution;

\(b\) count each different administrative issue received via Wang E-mail
or hard copy from Central Office or Depot;

\(c\) count additional copies of these issues that are distributed to
the operating elements. (For example, if 500 copies are made/received,
and 480 copies are distributed, record a count of 480.)

c\. [Office Supplies Ordered (WRS .0521)(WID 3025.08)]{.underline}. This
WID includes ordering and stocking office supplies for the regional
office.

\(1\) Composition of WID. This end product WID includes reviewing
supplies on hand, preparing requisitions, receipting and verifying, and
stocking shelves.

\(2\) Counting Instructions. Report the total line items for office
supplies ordered and/or received.

d\. [Orders Filled (WRS .0882) (WID 3025.09)]{.underline}. This WID
includes filling scheduled and unscheduled requests for forms, form
letters, publications, and office supplies.

\(1\) Composition of WID. This includes end product WID:

\(a\) processing VA Forms 23-6582, Automatic Requisition, or other
scheduled requests;

\(b\) processing over the counter requests, requests made by telephone,
letter, or memorandum, from elements within the regional office, outside
agencies, and commercial firms; and

\(c\) includes packaging and addressing items, and the time it takes to
deliver the item(s) to station elements if needed.

\(2\) Counting Instructions. Report the total line items for each

6-9

M23-1, Part II, Revised March 4, 1996

Change 1

order filled for scheduled and unscheduled requests for forms, form
letters, pamphlets, and office supplies.

e\. [Annual Inventory/Semiannual Review (HRS) (WID 3025.10)]{.underline}

\(1\) Composition of WID. This end product WID includes performing or
conducting the annual inventory of stock in the Publications Unit
identifying items as excess or no longer needed. This also includes the
semiannual review of division stock for proper usage practices,
including any aspect of the annual review of station forms and form
letters stocked by the Publications Unit, i.e., reviewing stock on
shelves; reviewing offset masters; removing obsolete stock from shelves.
This is an hour for hour count and therefore, no work rate standard is
needed.

\(2\) Counting Instructions. Count and report the total hours it takes
to perform the above described duties.

6.07 LOAN GUARANTY FILES

a\. Folder Lookups (WRS .0178)(WID 3009.15)

\(1\) Composition of WID. This end product WID includes performing any
activity associated with a Loan Guaranty folder lookup. It also includes
sorting mail within the Files activity, pulling folders, posting charge
cards, filing folders or new charge cards, renovating folders.

\(2\) Counting Instructions. Count and report the total number of folder
lookups.

b\. [Search Mail (Attached)(WRS .0621)(WID 3009.16]{.underline})

\(1\) Composition of WID. This end product WID concerns conducting
routine searches for folders associated with attaching active or
priority mail to folders, and delivering the folders to the appropriate
Loan Guaranty element.

\(2\) Counting Instructions. A count of one will be taken for each piece
of search mail attached to a folder.

c\. [Mail Filed (WRS .0129)(WID 3009.17)]{.underline}

\(1\) Composition of WID. This end product WID includes performing any
aspect of filing non-active mail in the Loan Guaranty folder; or
performing any filing action related to servicing VA Forms 26-1880,
Request for Determination of Eligibility and Available Loan Guaranty
Entitlement; VA Forms 26-8216a, Request for Certificate of Veteran
Status; VA Forms 26-1899, Loan Guaranty Certificate; Loan Guaranty
Retirement Files, and the

6-10

March 4, 1996 M23-1, Part II, Revised

Change 1

Loan Guaranty General Name and Correspondence Files. It also includes
sorting, placing in numeral or alphabetic sequence, annotating/stamping
\"no record\" mail.

\(2\) Counting Instructions. Take a count of one for each piece of mail
filed.

d\. [Indexing Actions (WRS .0168) (WID 3009.18)]{.underline}. This WID
includes performing any aspect of Loan Guaranty indexing actions,
including accessing the Loan Guaranty Index Program on Wang, or manually
using the turnabout cards and/or microfiche.

\(1\) Composition of WID. This end product includes filing associated
material, posting, second referral actions, and
preparing/filing/removing dummy cards.

\(2\) Counting Instructions. Take a count of one for each Loan Guaranty
indexing action.

e\. [Loan Guaranty Files Recalled (WRS .0619) (WID 3009.19)]{.underline}

\(1\) Composition of WID. This end product WID includes performing any
aspect of processing recalls for Loan Guaranty folders.

\(2\) Counting Instructions. A count of one will be taken for each Loan
Guaranty folder recalled.

f\. Loan Guaranty File Numbers Assigned (WRS .0739) (WID 3009.20)

\(1\) Composition of WID. This end product WID includes performing any
aspect of establishing a folder and assigning a file number to a Loan
Guaranty file.

\(2\) Counting Instructions. Take a count of one for each Loan Guaranty
file number assigned.

[6.08 GUARDIANSHIP FILES]{.underline}

a\. [Folder Lookups/Mail Filed (WRS .2188) (WID 3011.13)]{.underline}.
This WID includes performing any activity, other than indexing actions,
associated with a Guardianship folder lookup and filing mail in the
folder.

6-11

M23-1, Part II, Revised March 4, 1996

Change 1

\(1\) Composition of WID. This end product WID includes sorting mail
within the Files activity, pulling folder, posting charge cards, filing
folders or new charge card, renovating folders.

\(2\) Counting Instructions. Count and report the total number of folder
lookups.

b\. [Search Mail (Attached) (WRS .1622)(WID 3011.14)]{.underline}

\(1\) Composition of WID. This end product WID concerns conducting
routine searches for folders associated with attaching active or
priority mail, and delivering the folders to the appropriate regional
office operating element.

\(2\) Counting Instructions. A count of one will be taken for each piece
of search mail attached to a folder.

c\. [Indexing Actions (WRS .0299)(WID 3011.15)]{.underline}

\(1\) Composition of WID. This end product WID includes: filing
associated material; posting; second referral actions; and
preparing/filing/removing dummy charge cards.

\(2\) Counting Instructions. Take a count of one for each Guardianship
indexing action performed.

6.09 SERVICES ADMINISTRATIVE DIVISION STAFF-HOUR

a\. [Borrowed Time (WID 3012.BT)]{.underline}

\(1\) Composition of WID. This manually input transfer WID includes the
General Operating Expenses (GOE) hours [borrowed]{.underline} from
another activity, section, division, or station by the Services
activity, Administrative Division.

\(2\) Counting Instructions. Count and report the total number of hours
described above.

b\. [Loaned Time (WID 3012.LT)]{.underline}

\(1\) Composition of WID. This manually input transfer WID includes the
GOE hours loaned to another activity, section, division, or station by
the Services activity, Administrative Division.

6-12

March 4, 1996 M23-1, Part II, Revised

Change 1

\(2\) Counting Instructions. Count and report the total number of hours
described above.

c\. [Non-GOE Hours (WID 3012.02)]{.underline}

\(1\) Composition of WID. This manually input staff-hour WID includes
non-GOE hours of special employment program enrollees in the Services
activity, Administrative Division, whose wages or salaries are not paid
from Agency appropriations. This includes Public Law 92-540
veteran-students and other special employment personnel assigned to VA
regional office activities. Excluded from this description are GOE hours
borrowed from another department, office or facility which should be
reported as borrowed time.

\(2\) Counting Instructions. Count and report the total number of hours
described above.

d\. [Unmeasured Hours (WID 3012.03)]{.underline}

\(1\) Composition of WID. This manually input staff-hour WID includes
the unmeasured GOE hours spent by the Services activity employees,
Administrative Division, on activities which detract from a station\'s
ability to perform its primary function of serving veterans. This
includes hours spent on fire drills, Equal Employment Opportunity (EEO)
Representative activities, participating in work sampling studies,
physical movement of office location, etc.

\(2\) Counting Instructions. Count and report the total number of hours
described above.

e\. [PAID GOE Hours (WID 3012.04)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID is the PAID GOE
hours charged to the Services activity, Administrative Division. It is
linked to DOOR from the PAID system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

f\. [Overtime (WID 3012.05)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID includes the

6-13

M23-1, Part II, Revised March 4, 1996

Change 1

authorized overtime GOE hours of work paid in excess of 40 hours in an
administrative work week or in excess of 8 hours in a day (whichever is
greater), and hours worked by part-time and intermittent employees paid
at the overtime rate, charged to the Services activity, Administrative
Division. It excludes compensatory time earned. It is linked to DOOR
from the PAID system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

g\. [Annual Leave (WID 3012.07)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID includes the GOE
hours of paid annual leave taken, charged to the Services activity,
Administrative Division. This excludes compensatory time. It is linked
to DOOR from the PAID system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

h\. [Sick Leave (WID 3012.08)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID includes the GOE
hours of paid sick leave taken, charged to the Services activity,
Administrative Division. This excludes compensatory time. It is linked
to DOOR from the PAID system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

i\. [Without Pay (WID 3012.09)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID includes the GOE
hours of leave without pay (LWOP) and absent without leave (AWOL),
charge to the Services activity, Administrative Division. It is linked
to DOOR from the PAID system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

j\. [Authorized Absence (WID 3012.10)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID includes the GOE
hours represented by absences administratively authorized or approved,

6-14

March 4, 1996 M23-1, Part II, Revised

Change 1

which do not involve annual or sick leave or loss of basic salary, and
are charged to the Services activity, Administrative Division. Examples
of excused absences are: military leave; court leave; job injuries;
voting and registration; civil defense and disaster activities; blood
donor programs; conference or conventions; weather and emergency
situations, etc. It is linked to DOOR from the PAID system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

6.10 SERVICES ADMINISTRATIVE SECTION STAFF-HOUR

a\. [Borrowed Time (WID 3512.BT)]{.underline}

\(1\) Composition of WID. This manually input transfer WID includes the
General Operating Expenses (GOE) hours [borrowed]{.underline} from
another activity, section, division, or station by the Services
activity, Administrative Section.

\(2\) Counting Instructions. Count and report the total number of hours
described above.

b\. [Loaned Time (WID 3512.LT)]{.underline}

\(1\) Composition of WID. This manually input transfer WID includes the
GOE hours loaned to another activity, section, division, or station by
the Services activity, Administrative Section.

\(2\) Counting Instructions. Count and report the total number of hours
described above.

c\. [Non-GOE Hours (WID 3512.02)]{.underline}

\(1\) Composition of WID. This manually input staff-hour WID includes
non-GOE hours of special employment program enrollees in the Services
activity, Administrative Section, whose wages or salaries are not paid
from Agency appropriations. This includes Public Law 92-540
veteran-students and other special employment personnel assigned to VA
regional office activities. Excluded from this description are GOE hours
borrowed from another department, office or facility which should be
reported as borrowed time.

\(2\) Counting Instructions. Count and report the total number of hours
described above.

6-15

M23-1, Part II, Revised March 4, 1996

Change 1

d\. [Unmeasured Hours (WID 3512.03)]{.underline}

\(1\) Composition of WID. This manually input staff-hour WID includes
the unmeasured GOE hours spent by the Services activity employees,
Administrative Section, on activities which detract from a station\'s
ability to perform its primary function of serving veterans. This
includes hours spent on fire drills, Equal Employment Opportunity (EEO)
Representative activities, participating in work sampling studies,
physical movement of office location, etc.

\(2\) Counting Instructions. Count and report the total number of hours
described above.

e\. [PAID GOE Hours (WID 3512.04)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID is the PAID GOE
hours charged to the Services activity, Administrative Section. It is
linked to DOOR from the PAID system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

f\. [Overtime (WID 3512.05)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID includes the

authorized overtime GOE hours of work paid in excess of 40 hours in an
administrative work week or in excess of 8 hours in a day (whichever is
greater), and hours worked by part-time and intermittent employees paid
at the overtime rate, charged to the Services activity, Administrative
Section. It excludes compensatory time earned. It is linked to DOOR from
the PAID system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

g\. [Annual Leave (WID 3512.07)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID includes the GOE
hours of paid annual leave taken, charged to the Services activity,
Administrative Section. This excludes compensatory time. It is linked to
DOOR from the PAID system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

6-16

March 4, 1996 M23-1, Part II, Revised

Change 1

h\. [Sick Leave (WID 3512.08)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID includes the GOE
hours of paid sick leave taken, charged to the Services activity,
Administrative Section. This excludes compensatory time. It is linked to
DOOR from the PAID system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

i\. [Without Pay (WID 3512.09)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID includes the GOE
hours of leave without pay (LWOP) and absent without leave (AWOL),
charged to the Services activity, Administrative Section. It is linked
to the DOOR from the PAID system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

j\. [Authorized Absence (WID 3512.10)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID includes the GOE
hours represented by absences administratively authorized or approved,
which do not involve annual or sick leave or loss of basic salary, and
are charged to the Services activity, Administrative Section. Examples
of excused absences are: military leave; court leave; job injuries;
voting and registration; civil defense and disaster activities; blood
donor programs; conference or conventions; weather and emergency
situations, etc. It is linked to DOOR from the PAID system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

6.11 CHAPTER 30 UNIT ONLY

a\. [Claims Established]{.underline}

\(1\) [CEST Transaction (WRS .1570)(WID 3600.00)]{.underline}

\(a\) Composition of WID. This end product WID includes performing any
aspect of processing CEST transactions over Target.

\(b\) Counting Instructions. Count and report each CEST transaction
completed via Target.

6-17

M23-1, Part II, Revised March 4, 1996

Change 1

\(2\) [Informal Application (WRS .1615)(WID 3600.01)]{.underline}

\(a\) Composition of WID. This end product WID includes performing any
aspect of processing an informal claim.

\(b\) Counting Instructions. Count and report each informal application
processed.

\(3\) [Chapter 30/34 Conversion (WRS .2975)(WID 3600.02)]{.underline}

\(a\) Composition of WID. This end product WID includes performing any
function necessary to obtain Chapter 30/34 conversion packets from other
stations.

\(b\) Counting Instructions. Count and report each chapter 30/34
conversion processed.

b\. [Target Transactions]{.underline}

\(1\) [CADD (WRS .0640)(WID 3610.00)]{.underline}

\(a\) Composition of WID. This end product WID includes performing any
action necessary to process a CADD transaction.

\(b\) Counting Instructions. Count and report each CADD transaction
completed via Target.

\(2\) [CORR (WRS .0294)(WID 3610.01)]{.underline}

\(a\) Composition of WID. This end product WID includes performing any
action necessary to process a CORR transaction.

\(b\) Counting Instructions. Count and report each DOOR transaction
completed via Target.

6-18

July 31, 1995 M23-1, Part II, Revised

\(3\) [Record Inquiries (WRS .1115) (WID 3610.02)]{.underline}

\(a\) Composition of WID. This end product WID includes performing any
actions necessary to process a BUPD, BFLD, BINQ, MINQ, SINQ, or PINQ
transaction. These actions can include analyzing material, time spent
waiting for screen access, annotating or stamping documents, time spent
on invalid transactions, transaction that can not be processed, and any
other actions necessary for processing.

\(b\) Counting Instructions. Count and report each BUPD, BFLD, BINQ,
MINQ, SINQ, or PINQ transaction completed via Target.

\(4\) [BADD (WRS .1290) (WID 3610.03)]{.underline}

\(a\) Composition of WID. This end product WID includes performing any
action necessary to process a BADD transaction. These actions can
include: analyzing material; time spent waiting for a screen; accessing,
annotating or stamping documents; time spent on invalid transactions;
transactions that can not be processed; and all other actions necessary.

\(b\) Counting Instructions. Report each BADD transaction completed via
Target.

\(5\) [DUPC (WRS .1238) (WID 3610.04)]{.underline}

\(a\) Composition of WID. This end product WID includes performing any
action necessary to process a DUPC transaction. These actions can
include: analyzing material; time spent waiting for a screen, accessing,
annotating or stamping documents; time spent on invalid transactions;
transactions that can not be processed; and all other actions necessary.

\(b\) Counting Instructions. Report each DUPC transaction completed via
Target.

\(6\) [PCAN (WRS .0993) (WID 3610.05)]{.underline}

\(a\) Composition of WID. This end product WID includes performing any
action necessary to process a PCAN transaction. These actions can
include: analyzing material; time spent waiting for a screen, accessing,
annotating or stamping documents; time spent on invalid transactions;
transactions that can not be processed; and all other actions necessary.

\(b\) Counting Instructions. Report each PCAN transaction completed via
Target.

6-19

M23-1, Part II, Revised July 31, 1995

c\. [Folder Transfers]{.underline}

\(1\) [Transfer In (WRS .1846) (WID 3620.00)]{.underline}

\(a\) Composition of WID. This end product WID includes performing any
action necessary to process a Chapter 30 folder from another Record
Processing Office (RPO). It also includes scanning indexing, and
committing documents to the File Net System.

\(b\) Counting Instructions. Count and report the number of folders
transferred in from another RPO.

\(2\) [Transfer Out (WRS .3938) (WID 3620.01)]{.underline}

\(a\) Composition of WID. This end product WID includes performing any
action necessary to process a Chapter 30 folder transferred to another
RPO. This also includes pulling the folder; reviewing and verifying
contents with File Net; and printing necessary documents.

\(b\) Counting Instructions. Count and report the number of folders
transferred out to another RPO.

\(3\) [Power of Attorney (WRS .0309) (WID 3620.02)]{.underline}

\(a\) Composition of WID. This end product WID includes performing any
action necessary to process VA Form 21-22, Appointment of Veterans
Service Orgnization As Claimant\'s Representatives, and 22a, Appointment
of Attorney or Agent As Claimant\'s Representative, and file in the
Chapter 30 folder.

\(b\) Counting Instructions. Report a count of one for each transaction
completed requiring a VA Form 21-22 and/or 22a.

\(4\) [No Record Mail (WRS .0447) (WID 3620.03)]{.underline}

\(a\) Composition of WID. This end product WID includes performing any
action necessary to process mail for which there is no record.

\(b\) Counting Instructions. Report a count of one for each piece of no
record mail processed.

d\. [File Net - Optical Disk]{.underline}

\(1\) [Batch Preparation (WRS. 0306) (WID 3630.00)]{.underline}

\(a\) Composition of WID. This end product WID includes: performing any
actions associated with running the commit program; preparing documents
for scanning as well as the actual scanning process; indexing,
identifying, and correcting documents with an incorrect index.

6-20

July 31, 1995 M23-1, Part II, Revised

\(b\) Counting Instructions. Take a count of one for each document
processed. DO NOT COUNT THOSE RECORDS THAT ARE SHOEBOXED, OTHERWISE
DUPLICATE COUNTS WILL BE TAKEN.

\(2\) [Folder Status (WRS .0625) (WID 3630.01)]{.underline}

\(a\) Composition of WID. This end product WID includes performing any
action necessary to retrieve a file electronically in order to review
folder contents.

\(b\) Counting Instructions. Count and report the number of files
retrieved electronically in order to review their contents.

\(3\) [Image Prints (WRS .0023) (WID 3630.02)]{.underline}

\(a\) Composition of WID. This end product WID includes performing any
action necessary to print an image.

\(b\) Counting Instructions. Count and report the number of prints made
from the File Net System.

\(4\) [Data Base Repair (WRS .0737) (WID 3630.03)]{.underline}

\(a\) Composition of WID. This end product WID includes performing any
function involved in repairing the File Net data base.

\(b\) Counting Instructions. Take a count of one for each record
repaired.

\(5\) [Reports (WRS .7855) (WID 3630.04)]{.underline}

\(a\) Composition of WID. This end product WID includes preparing any
reports specifically for Chapter 30. It also includes scheduled and
unscheduled reports.

\(b\) Counting Instructions. Take a count of one for each report
prepared.

e\. [Mail (Chapter 30 ONLY)]{.underline}

\(1\) [Incoming Mail (WRS .0030) (WID 3640.00)]{.underline}

6-21

M23-1, Part II, Revised July 31, 1995

\(a\) Composition of WID. This end product WID includes processing any
Chapter 30 incoming mail.

\(b\) Counting Instructions. Manually count incoming mail.

\(2\) [Returned Mail (WRS .0725) (WID 3640.01)]{.underline}

\(a\) Composition of WID. This end product WID includes performing any
action necessary to process mail returned due to an incorrect address.

\(b\) Counting Instructions. Take a count of one for each incorrect
address piece of mail processed.

f\. [Reproduction]{.underline}

\(1\) [Microfiche Prints (WRS .0657) (WID 3650.00)]{.underline}

\(a\) Composition of WID. This end product WID includes time spent
searching microfiche; waiting for prints; annotating or stamping; and
all other actions necessary.

\(b\) Counting Instructions. Report the number of microfiche prints
made.

g\. [Other Measured Hours (WID 3650.01)]{.underline}

\(1\) Composition of WID. This end product WID includes any other
measured work performed in the area of Chapter 30 processing that is not
specifically described in any other work actions listed. This field is
an actual hour for hour count.

\(2\) Counting Instructions. Count and report one (1) for each hour
worked.

6.12 CHAPTER 30 ADMINISTRATIVE DIVISION STAFF-HOUR

a\. [Borrowed Time (WID 3008.BT)]{.underline}

\(1\) Composition of WID. This manually input transfer WID includes the
GOE hours [borrowed]{.underline} from another activity, section,
division, or station by the Chapter 30, Administrative Division.

\(2\) Counting Instructions. Count and report the total number of hours
described above.

b\. [Loaned Time (WID 3008.LT)]{.underline}

\(1\) Composition of WID. This manually input transfer WID includes the
GOE hours loaned to another activity, section, division, or station by
Chapter 30, Administrative Division.

6-22

July 31, 1995 M23-1, Part II, Revised

\(2\) Counting Instructions. Count and report the total number of hours
described above.

c\. [Non-GOE Hours (WID 3008.02)]{.underline}

\(1\) Composition of WID. This manually input staff-hour WID includes
non-GOE hours of special employment program enrollees in the Chapter 30,
Administrative Division, whose wages or salaries are not paid from
Agency appropriations. This includes Public Law 92-540 veteran-students
and other special employment personnel assigned to VA regional office
activities. Excluded from this description are GOE hours borrowed from
another department, office or facility which should be reported as
borrowed time.

\(2\) Counting Instructions. Count and report the total number of hours
described above.

d\. [Unmeasured Hours (WID 3008.03)]{.underline}

\(1\) Composition of WID. This manually input staff-hour WID includes
the unmeasured GOE hours spent by the Chapter 30 employees,
Administrative Division, on activities which detract from a station\'s
ability to perform its primary function of serving veterans. This
includes hours spent on fire drills, EEO representative activities,
participating in work sampling studies, physical movement of office
location, etc.

\(2\) Counting Instructions. Count and report the total number of hours
described above.

e\. [PAID GOE Hours (WID 3008.04)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID is the PAID GOE
hours charged to the mail and messenger service, Administrative
Division. It is linked to DOOR from the PAID system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

f\. [Overtime (WID 3008.05)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID includes the
authorized overtime GOE hours of work paid in excess of 40 hours in an
administrative work week or in excess of 8 hours in a day (whichever is
greater), and hours worked by part-time and intermittent employees paid
at the overtime rate, charged to the Chapter 30, Administrative
Division. It excludes compensatory time earned. It is linked to the DOOR
from the PAID system.

6-23

M23-1, Part II, Revised July 31, 1995

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

g\. [Annual Leave (WID 3008.07)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID includes the GOE
hours of paid annual leave taken, charged to Chapter 30, Administrative
Division. This excludes compensatory time. It is linked to DOOR from the
PAID system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

h\. [Sick Leave (WID 3008.08)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID includes the GOE
hours of paid sick leave taken, charged to Chapter 30, Administrative
Division. This excludes compensatory time. It is linked to DOOR from the
PAID system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

i\. [Without Pay (WID 3008.09)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID includes the GOE
hours of LWOP and AWOL, charge to Chapter 30, Administrative Division.
It is linked to the DOOR from the PAID system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

j\. [Authorized Absence (WID 3008.10)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID includes the GOE
hours represented by absences administratively authorized or approved,
which do not involve annual or sick leave or loss of basic salary, and
are charge to Chapter 30, Administrative Division. Examples of excused
absences are: military leave; court leave; job injuries; voting and
registration; civil defense and disaster activities; blood donor
programs;

6-24

July 31, 1995 M23-1, Part II, Revised

conference or conventions; weather and emergency situations, etc. It is
linked to DOOR from the PAID system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

6.13 CHAPTER 30 ADMINISTRATIVE SECTION STAFF-HOUR

a\. [Borrowed Time (WID 3508.BT)]{.underline}

\(1\) Composition of WID. This manually input transfer WID includes the
GOE hours [borrowed]{.underline} from another activity, section,
division, or station by the Chapter 30, Administrative Section, Support
Services Division.

\(2\) Counting Instructions. Count and report the total number of hours
described above.

b\. [Loaned Time (WID 3508.LT)]{.underline}

\(1\) Composition of WID. This manually input transfer WID includes the
GOE hours loaned to another activity, section, division, or station by
the Chapter 30, Administrative Section, Support Services Division.

\(2\) Counting Instructions. Count and report the total number of hours
described above.

c\. [Non-GOE Hours (WID 3508.02)]{.underline}

\(1\) Composition of WID. This manually input staff hour WID includes
non-GOE hours of special employment program enrollees in the Chapter 30,
Administrative Section, Support Services Division, whose wages or
salaries are not paid from Agency appropriations. This includes Public
Law 92-540 veteran-students and other special employment personnel
assigned to VA regional office activities. Excluded from this
description are GOE hours borrowed from another department, office or
facility which should be reported as borrowed time.

\(2\) Counting Instructions. Count and report the total number of hours
described above.

d\. [Unmeasured Hours (WID 3508.03)]{.underline}

\(1\) Composition of WID. This manually input staff hour WID includes
the unmeasured GOE hours spent by the Chapter 30 employees,
Administrative Section, Support Services Division, on activities which
detract from a station\'s ability to perform its primary function of
serving veterans. This includes hours spent on fire drills, EEO
representative activities, participating in work sampling studies,
physical movement of office location, etc.

6-25

M23-1, Part II, Revised July 31, 1995

\(2\) Counting Instructions. Count and report the total number of hours
described above.

e\. [Paid GOE Hours (WID 3508.04)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID is the PAID GOE
hours charged to Chapter 30, Administrative Section, Support Services
Division. It is linked to DOOR from the PAID system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

f\. [Overtime (WID 3508.05)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID includes the
authorized overtime GOE hours of work paid in excess of 40 hours in an
administrative work week or in excess of 8 hours in a day (whichever is
greater), and hours worked by part-time and intermittent employees paid
at the overtime rate, charged to Chapter 30, Administrative Section,
Support Services Division. It excludes compensatory time earned. It is
linked to the DOOR from the PAID system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

g\. [Annual Leave (WID 3508.07)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID includes the GOE
hours of paid annual leave taken, charged to Chapter 30, Administrative
Section, Support Services Division. This excludes compensatory time. It
is linked to DOOR from the PAID system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

h\. [Sick Leave (WID 3508.08)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID includes the GOE

6-26

July 31, 1995 M23-1, Part II, Revised

hours of paid sick leave taken, charged to Chapter 30, Administrative
Section, Support Services Division. This excludes compensatory time. It
is linked to DOOR from the PAID system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

i\. [Without Pay (WID 3508.09)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID includes the GOE
hours of LWOP and AWOL, charge to Chapter 30, Administrative Section,
Support Services Division. It is linked to the DOOR from the PAID
system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

j\. [Authorized Absence (WID 3508.10)]{.underline}

\(1\) Composition of WID. This PAID/DOOR linkage WID includes the GOE
hours represented by absences administratively authorized or approved,
which do not involve annual or sick leave or loss of basic salary, and
are charge to Chapter 30, Administrative Section, Support Services
Division. Examples of excused absences are: military leave; court leave;
job injuries; voting and registration; civil defense and disaster
activities; blood donor programs; conference or conventions; weather and
emergency situations, etc. It is linked to DOOR from the PAID system.

\(2\) Counting Instructions. This information is calculated by the PAID
system, and no input from field stations is necessary.

6-27