**MEASUREMENT**

Figure 3.7: Quality Indicators for Interim Outputs

+----------------+-----------------------------------------------------+
| ## I           | **Processes Used to Measure Interim Outputs**       |
| nterim Outputs |                                                     |
+----------------+-----------------------------------------------------+
| Specifications | Measure clarity and thoroughness by tracking the    |
|                | range of bids received and the number of change     |
|                | orders on jobs. (Wide range and many change orders  |
|                | indicate problems with specification accuracy.)     |
+----------------+-----------------------------------------------------+
| Cost Estimates | Measure accuracy by comparing estimates with bid    |
|                | prices and final prices.                            |
+----------------+-----------------------------------------------------+
| Construction   | Measure quality by number of complaints or warranty |
| Work           | call-backs                                          |
+----------------+-----------------------------------------------------+

# Figure 3.8: Tracking the Accuracy of Interim Outputs---Rock City Owner-Occupied Rehabilitation Program 

  --------- ----------- ------------ -------- -------- -------- ------------ ---------- --------- --------- ------------ ------------ --------------
  **Job**   **Cost      **In-house   **\#     **Low    **High   **Bid        **\#       **Final   **Bid     **Bid        **Final      **Complaints
            Manager**   Cost         Bids**   Bid**    Bid**    Selected**   Change     Costs**   Range**   Variance**   Variance**   or Comments**
                        Estimate**                                           Orders**                                                 

  1         AK          13,650       3        13,287   14,830   \$13,760     1          13,805    1,543     110          155          

  2         AK          22,750       3        17,980   26,740   \$21,950     4          27,230    8,760     -800         4,480        

  5         AK          23,000       3        24,560   26,780   \$24,560     2          26,790    2,220     1,560        3,790        

  8         AK          12,500       5        11,260   15,245   \$12,040     4          12,568    3,985     -460         68           

  9         AK          19,870       2        15,650   19,870   \$17,230     0          17,230    4,220     -2,640       -2,640       

  3         MO          2,250        5        2,000    2,650    \$2,135      3          2,419     650       -115         169          

  4         MO          28,450       3        26,980   28,220   \$26,980     1          27,560    1,240     -1,470       -890         

  6         MO          3,850        6        3,585    4,200    \$3,585      3          3,690     615       -265         -160         

  7         MO          32,221       3        31,100   38,961   \$31,100     2          32,450    7,861     -1,121       229          
  --------- ----------- ------------ -------- -------- -------- ------------ ---------- --------- --------- ------------ ------------ --------------