+------------+-------------------------------------------+-------------+
| **Line     | **DESCRIPTION**                           | **Page**    |
| Item**     |                                           |             |
+------------+-------------------------------------------+-------------+
|            |                                           |             |
+------------+-------------------------------------------+-------------+
| **2.0**    | **GENERAL ADMINISTRATIVE                  | **C-2-1**   |
|            | SUPPORT.                                  |             |
|            | .......................................** |             |
+------------+-------------------------------------------+-------------+
| **2.1**    | **ANNEX                                   | **C-2-1**   |
|            | DESCRIPTION.......................**      |             |
+------------+-------------------------------------------+-------------+
| **2.2**    | **MANAGEMENT REQUIREMENTS...**            | ## C-2-1    |
+------------+-------------------------------------------+-------------+
| **2.3**    | **SECURITY                                | ## C-2-2    |
|            | OFFICERS........................**        |             |
+------------+-------------------------------------------+-------------+
| 2.3.1      | Security Officer Minimum                  | C-2-2       |
|            | Qualifications...                         |             |
+------------+-------------------------------------------+-------------+
| 2.3.2      | Security Officer Training                 | C-2-2       |
|            | Program.............                      |             |
+------------+-------------------------------------------+-------------+
| 2.3.3      | Annual In-Service Training Program for    | C-2-3       |
|            | Security                                  |             |
|            | Of                                        |             |
|            | ficers................................... |             |
+------------+-------------------------------------------+-------------+
| 2.3.4      | # Fixed                                   | C-2-4       |
|            | Posts.................................... |             |
+------------+-------------------------------------------+-------------+
| 2.3.5      | Provide security officers for fixed       | C-2-4       |
|            | posts......                               |             |
+------------+-------------------------------------------+-------------+
| 2.3.6      | # Roving Pat                              | C-2-5       |
|            | rol Duties...........................\... |             |
+------------+-------------------------------------------+-------------+
| 2.3.7      | Roving Patrol                             | C-2-7       |
|            | Assignments......................         |             |
+------------+-------------------------------------------+-------------+
| **2.4**    | **EMERGENCY OPERATIONS CENTER (EOC)       | **C-2-8**   |
|            | DISPATCH CENTER (EDC) SUPPORT             |             |
|            | PERSONNEL.....................**          |             |
+------------+-------------------------------------------+-------------+
| 2.4.1      | EDC                                       | ## C-2-8    |
|            | Duties                                    |             |
| 2.4.2      | .................................\....... | C-2-10      |
|            |                                           |             |
| 2.4.3      | EDC Personnel Minimum Qualifications....  | C-2-10      |
|            |                                           |             |
|            | EDC Personnel Training and Certification  |             |
|            | Program.....                              |             |
|            | .....................................\... |             |
+------------+-------------------------------------------+-------------+
| **2.5**    | **LOCKS                                   | ## C-2-10   |
|            | MITH...................................** |             |
+------------+-------------------------------------------+-------------+
| 2.5.1      | Locksmith                                 | C-2-11      |
|            | Duties................................    |             |
+------------+-------------------------------------------+-------------+
| 2.5.2      | Locksmith Minimum                         | C-2-11      |
|            | Qualifications............                |             |
+------------+-------------------------------------------+-------------+
| 2.5.3      | Locksmith Training                        | C-2-12      |
|            | Program..................\...             |             |
+------------+-------------------------------------------+-------------+
| **2.6**    | **SENSITIVE/CLASSIFIED WASTE              | **C-2-13**  |
|            | TECHNI                                    |             |
|            | CIAN...................................** |             |
+------------+-------------------------------------------+-------------+
| 2.6.1      | Sensitive/Classified WasteTechnician      | C-2-13      |
|            | Duties                                    |             |
+------------+-------------------------------------------+-------------+
| 2.6.2      | Deleted                                   | C-2-13      |
+------------+-------------------------------------------+-------------+
| 2.6.3      | Sensitive WasteTechnician Training        | C-2-13      |
|            | Program                                   |             |
+------------+-------------------------------------------+-------------+
| **2.7**    | **PHYSICAL SECURITY AND TECHNICAL SUPPORT | **C-2-14**  |
|            | PERSONNEL....**                           |             |
+------------+-------------------------------------------+-------------+
| 2.7.1      | Physical Security Support                 | C-2-14      |
|            | Personnel...........                      |             |
+------------+-------------------------------------------+-------------+
| 2.7.2      | Technical Support                         | C-2-15      |
|            | Personnel....................             |             |
+------------+-------------------------------------------+-------------+
| **2.8**    | **CLERICAL/ADMINISTRATIVE SUPPORT         | **C-2-17**  |
|            | PERSONNEL.......................**        |             |
+------------+-------------------------------------------+-------------+
| 2.8.1      | Clerical/Administrative Support Personnel | C-2-17      |
|            | Minimum                                   |             |
|            | Qualifications.........................   |             |
+------------+-------------------------------------------+-------------+
| 2.8.2      | Clerical/Administrative Support Personnel | C-2-17      |
|            | Training                                  |             |
|            | Program.................................  |             |
+------------+-------------------------------------------+-------------+
| 2.8.3      | Annual In-Service Training Program for    | C-2-19      |
|            | Clerical/Administrative                   |             |
|            | Personnel..............                   |             |
+------------+-------------------------------------------+-------------+
| 2.8.4      | Building 1 Visit Clearance                | C-2-19      |
|            | Operations......\...                      |             |
+------------+-------------------------------------------+-------------+
| 2.8.5      | Building 30 Badge Office                  | C-2-20      |
|            | Operations...........                     |             |
+------------+-------------------------------------------+-------------+
| 2.8.6      | Building 110 Help Desk and Customer       | C-2-20      |
|            | Service                                   |             |
|            | Su                                        |             |
|            | pport.................................... |             |
+------------+-------------------------------------------+-------------+
| 2.8.7      | Building 110 Badge Clerk/Visitor Control  | C-2-21      |
|            | Operations...                             |             |
|            | ....................................\.... |             |
+------------+-------------------------------------------+-------------+
| **2.9**    | **MISCELLANEOUS SERVICES..............**  | **C-2-22**  |
+------------+-------------------------------------------+-------------+
| 2.9.1      | Uniforms..                                | C-2-22      |
|            | ......................................... |             |
+------------+-------------------------------------------+-------------+
| 2.9.2      | Flags and                                 | C-2-23      |
|            | P                                         |             |
|            | ennants..............................\... |             |
+------------+-------------------------------------------+-------------+
| 2.9.3      | Firearms....                              | C-2-23      |
|            | ......................................... |             |
+------------+-------------------------------------------+-------------+
| 2.9.4      | Special                                   | C-2-24      |
|            | Eve                                       |             |
|            | nts...................................... |             |
+------------+-------------------------------------------+-------------+
| 2.9.5      | Firearms Training                         |             |
+------------+-------------------------------------------+-------------+
|            |                                           |             |
+------------+-------------------------------------------+-------------+
|            |                                           |             |
+------------+-------------------------------------------+-------------+
|            |                                           |             |
+------------+-------------------------------------------+-------------+
|            |                                           |             |
+------------+-------------------------------------------+-------------+
|            |                                           |             |
+------------+-------------------------------------------+-------------+
|            |                                           |             |
+------------+-------------------------------------------+-------------+
|            |                                           |             |
+------------+-------------------------------------------+-------------+
|            |                                           |             |
+------------+-------------------------------------------+-------------+
|            |                                           |             |
+------------+-------------------------------------------+-------------+
|            |                                           |             |
+------------+-------------------------------------------+-------------+
|            |                                           |             |
+------------+-------------------------------------------+-------------+
|            |                                           |             |
+------------+-------------------------------------------+-------------+
|            |                                           |             |
+------------+-------------------------------------------+-------------+
|            |                                           |             |
+------------+-------------------------------------------+-------------+
|            |                                           |             |
+------------+-------------------------------------------+-------------+
|            |                                           |             |
+------------+-------------------------------------------+-------------+

**ANNEX 2**

**SECURITY SUPPORT SERVICES**

2.  **SECURITY SUPPORT SERVICES GENERAL INFORMATION**

**2.1 ANNEX DESCRIPTION**

This Annex identifies the security-related services to be performed at
JSC. The Contractor shall ensure that the security of JSC is not
compromised at any time and that every effort is made to protect these
locations and the individuals working within the boundaries. In addition
to the critical nature of these services, the Contractor is the control
point of all entry to JSC, EF, and SCTF.

2.  **MANAGEMENT REQUIREMENTS**

The Contractor shall provide key personnel for the following functions:
Project Management, Security, Training, and Badging Operations. A list
identifying the key personnel shall be included in Section H.2 of the
Contract. A minimum of one key person, excluding the Badging Operations,
shall be on duty during normal working hours. All key personnel,
excluding the Badging Operations, shall be commissioned or certified IAW
the requirements established by the Texas Commission on Private
Security. The Contractor shall develop and distribute copies of the
Standard Practice Procedure (SPP) IAW the **\*\*NISPOM** and DRD AN-2-2.
Procedures, records, reports, forms, and other required correspondence
shall be filed and maintained IAW the NASA Records and Retention
Schedule. All procedures shall be written in the ISO format IAW the JSC
Quality Management System and shall reference the applicable security
requirements documents (e.g., **NPD, NPG, JPD, JPG, JHB,** **\*\*SMD**,
etc.).

The Contractor shall submit the proposed training plan for all security
personnel to the COTR for review and approval IAW DRD AN-2-3. The
training for all security personnel shall be conducted IAW the Training
Plan which includes, but is not limited to, the specified training
requirements identified in the SOW.

The Contractor shall ensure that a qualified Security shift supervisor

and Emergency Operations Center (EOC) Dispatch Center (EDC)
supervisor/lead dispatcher are on duty at all times. An EDC supervisor

shall be on duty during normal working hours. Such supervisors shall
conduct an informal "guardmount" at the start of each shift for all
security officers and EDC dispatchers during which relief personnel
shall assemble for inspection, arming, announcements, and a general
transfer of information from one shift's personnel to the next.

The Contractor shall provide an initial work schedule for all security
personnel IAW DRD AN-2-4 10 days prior to the end of the phase-in period
for final review and approval by the COTR. In addition, the Contractor
shall provide monthly work schedules that indicate the specific hours of
the day that each post/function/task will be staffed, including the
number of personnel per post, function, and task. Other known
requirements such as scheduled escort services, fire/evacuation drills,
and special events (e.g., Missions, Open House, Ballunarfest, VPP,
Inspection Day, etc.) shall also

be shown on the schedules. Proposed changes to the monthly work
plans/schedules should be submitted as daily work schedules at least 72
hours prior to the start of the period in question. The Contractor shall
distribute copies of all signed plans and schedules to the JSC Security
COTR and shall ensure that copies are maintained in the EOC/EDC for
review.

The Contractor shall ensure that all personnel comply with **\*\*Post
Orders, General Orders, Operational Procedures, Special Orders, Security
Management Directives (SMD's), Texas Commission on Private Security, and
the Privacy Act of 1974**, as applicable. The orders and procedures are
intended to clarify assigned duties and are not intended to restrict or
limit the Contractor's ability to ensure that security integrity is
maintained. These orders and procedures, as well as
**\*\*workload/historical data**, will be available in the TRL.

In addition, the Contractor shall provide metrics for all functional
areas and/or activities IAW DRD AN-1-3 and shall review/develop/update
all Post Orders, Special Orders, General Orders, Operational Procedures,
Emergency Procedures, and Desk Procedures IAW DRD's AN-2-5, AN-2-6,
AN-2-7, and AN-2-9.

All management and supervisory personnel shall be commissioned by the
Texas Commission on Private Security and have received Incident
Commander Training IAW EPA and OSHA requirements.

The contractor shall submit positive results of all drug testing as
adverse information reports to the JSC Security Chief and the COTR IAW
the **\*\*NISPOM**, **SMD 500-9**, and DRD AN-2-1.

**2.3 SECURITY OFFICERS**

Security Officers assigned to JSC shall be armed, in uniform, and meet
the minimum qualifications and requirements established in paragraph
2.3.1. All security officers and physical security support personnel
shall be capable of performing duties involving moderate to arduous
physical exertion and shall be able to withstand exposure to unusual or
inclement weather conditions prior to assignments. The Contractor shall
develop and provide a program that determines that security officers and
physical security support personnel are physically capable of performing
assigned duties. Security officers shall be cross-trained and utilized
for fixed posts and roving patrols and assigned to various locations IAW
the post requirements identified in paragraphs 2.3.3 and 2.3.4.
Experienced security officers shall be assigned to critical posts such
as Posts 1, 2, 9, 12, 18, 21, \*\***NASA Resource Protection (NRP)
facilities, and Controlled Access Areas (CAA**) (Also, see **\*\*SMD
500-10, Installation Controls & Badging/CAA Procedures**). While on
duty, each security officer assigned to fixed posts or roving patrols
shall comply with

the following: (a) maintain capability of communications with the EDC;

\(b\) recognize and check for various identification (ID), media, and

vehicle passes; (c) direct hazardous cargo to appropriate locations; and

\(d\) complete all required reports, forms, and other documentation IAW
established orders and procedures and submit them to supervisory
personnel at the end of each work shift. Supervisors shall submit data
to

the COTR and other JSC Security designated officials IAW DRD AN-2-6.

In accomplishing assigned tasks, the Contractor shall comply with
established **\*\*Post Orders, General Orders, Operational Procedures,
Special Orders, SMD's, Texas Commission on Private Security,** **and**

**the Privacy Act of 1974.**

**2.3.1 Security Officer Minimum Qualifications** (In addition to Texas
Commission on Private Security requirements)

+---------------------------------+--------------------------+---------+
| # PERFORMANCE REQUIREMENTS      | #                        | #       |
|                                 | ###### MINIMUM STANDARDS |  WORKLO |
|                                 |                          | AD DATA |
+---------------------------------+--------------------------+---------+
| 1.  Be a high school graduate   | Copy of diploma or GED   |         |
|     or have passed a General    | certificate in           |         |
|     Equivalency Diploma (GED)   | Contractor personnel     |         |
|     test indicating high school | records.                 |         |
|     graduation level.           |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.1.2 Security officers shall | Proof required and copy  |         |
| complete a medical or physical  | maintained in Contractor |         |
|                                 | personnel records.       |         |
| examination performed by a      |                          |         |
| licensed physician and/or       |                          |         |
| certified                       |                          |         |
|                                 |                          |         |
| training officer during the     |                          |         |
| initial hiring process and,     |                          |         |
| thereafter,                     |                          |         |
|                                 |                          |         |
| on an annual basis.             |                          |         |
+---------------------------------+--------------------------+---------+

**2.3.2 Security Officer Training Program**

+---------------------------------+--------------------------+---------+
| ####  PERFORMANCE REQUIREMENTS  | **MINIMUM STANDARDS**    | #       |
|                                 |                          |  WORKLO |
|                                 |                          | AD DATA |
+---------------------------------+--------------------------+---------+
| 2.3.2.1 Security officers shall | Within 90 days after     |         |
| meet minimum training standards | hire, all security       |         |
| established by                  | officers shall complete  |         |
|                                 | an 80-hour training      |         |
| the **\*\*Texas Commission on   | program developed,       |         |
| Private Security**. In addition | administered, and        |         |
| to State                        | documented by the        |         |
|                                 | Training Officer. OJT    |         |
| requirements, attend and pass a | may be excluded for      |         |
| 40-hour course of training IAW  | security officers with   |         |
| DRD                             | one-year experience at   |         |
|                                 | JSC or relevant          |         |
| AN-2-3 on subjects unique to    | experience. Candidates   |         |
| JSC and 40 hours of on-the-job  | shall be given a written |         |
| training                        | and practical            |         |
|                                 | examination. Maintain    |         |
| (OJT) to be performed with an   | copies of all            |         |
| experienced security officer    | certifications in the    |         |
| which                           | Contractor personnel     |         |
|                                 | records for review by    |         |
| include, but are not limited    | JSC. The COTR will       |         |
| to, the following:              | approve the training     |         |
|                                 | program before           |         |
| a)  General security            | implementation.          |         |
|     orientation including the   |                          |         |
|     principles of security,     |                          |         |
|                                 |                          |         |
| > purposes of security          |                          |         |
| > classifications, and JSC      |                          |         |
| > Security regulations.         |                          |         |
| >                               |                          |         |
| > b\) General site orientation  |                          |         |
| > including JSC organizations   |                          |         |
| > and functions.                |                          |         |
|                                 |                          |         |
| c)  Standards of conduct,       |                          |         |
|     dress, and public           |                          |         |
|     relations.                  |                          |         |
|                                 |                          |         |
| d)  Discipline, obedience to    |                          |         |
|     orders, and office          |                          |         |
|     etiquette.                  |                          |         |
|                                 |                          |         |
| e)  Administrative practices,   |                          |         |
|     report writing, and related |                          |         |
|     document                    |                          |         |
|                                 |                          |         |
| > preparation and submission.   |                          |         |
|                                 |                          |         |
| f)  Operation and use of        |                          |         |
|     Government communications   |                          |         |
|     equipment,                  |                          |         |
|                                 |                          |         |
| > vehicles, and security alarm  |                          |         |
| > systems.                      |                          |         |
|                                 |                          |         |
| g)  General JSC confined space  |                          |         |
|     training.                   |                          |         |
|                                 |                          |         |
| h)  Basic first aid and fire    |                          |         |
|     protection.                 |                          |         |
|                                 |                          |         |
| i)  Specific duties of security |                          |         |
|     officers as described in    |                          |         |
|     post orders and             |                          |         |
|                                 |                          |         |
| > routine operational           |                          |         |
| > procedures.                   |                          |         |
|                                 |                          |         |
| j)  Badge system, access        |                          |         |
|     authorizations, and         |                          |         |
|     techniques to be used in    |                          |         |
|                                 |                          |         |
| > denying access levels to      |                          |         |
| > unauthorized personnel.       |                          |         |
|                                 |                          |         |
| k)  Methods of detecting        |                          |         |
|     sabotage and espionage      |                          |         |
|     activities and              |                          |         |
|                                 |                          |         |
| > response to bomb threats,     |                          |         |
| > bomb recognition,             |                          |         |
| > vehicle/methods of            |                          |         |
| >                               |                          |         |
| > searches, securing areas,     |                          |         |
| > precautions to be taken, and  |                          |         |
| > reporting.                    |                          |         |
| >                               |                          |         |
| > Methods for controlling civil |                          |         |
| > disturbances and potential    |                          |         |
| > riot                          |                          |         |
| >                               |                          |         |
| > situations, including crowd   |                          |         |
| > control and workplace         |                          |         |
| > violence.                     |                          |         |
|                                 |                          |         |
| l)  Vehicle registration        |                          |         |
|     procedures, enforcement of  |                          |         |
|     parking/traffic             |                          |         |
|                                 |                          |         |
| > regulations, and vehicle      |                          |         |
| > accident investigations.      |                          |         |
|                                 |                          |         |
| m)  Firearms qualifications IAW |                          |         |
|     applicable laws of the      |                          |         |
|     State of Texas              |                          |         |
|                                 |                          |         |
| > and familiarization firing    |                          |         |
| > including authorizations      |                          |         |
| > regarding the use             |                          |         |
| >                               |                          |         |
| > of firearms.                  |                          |         |
|                                 |                          |         |
| n)  Firearms training system    |                          |         |
|     (FATS).                     |                          |         |
|                                 |                          |         |
| o)  Intermediate weapons        |                          |         |
|     training (e.g., collapsible |                          |         |
|     baton) conducted            |                          |         |
|                                 |                          |         |
| > by a company/manufacturer who |                          |         |
| > provides the equipment,       |                          |         |
| > training,                     |                          |         |
| >                               |                          |         |
| > and accepts liability.        |                          |         |
|                                 |                          |         |
| p)  General use of automatic    |                          |         |
|     defibrillators.             |                          |         |
|                                 |                          |         |
| q)  First responder capability  |                          |         |
|     for emergency situations.   |                          |         |
|                                 |                          |         |
| r)  Emergency responses to      |                          |         |
|     fire, security, ambulance   |                          |         |
|     situations,                 |                          |         |
|                                 |                          |         |
| > hazardous materials, spills,  |                          |         |
| > or releases.                  |                          |         |
|                                 |                          |         |
| s)  Fire alarm response         |                          |         |
|     training conducted by the   |                          |         |
|     Safety and Fire             |                          |         |
|                                 |                          |         |
| Services Contractor.            |                          |         |
+---------------------------------+--------------------------+---------+
| 2.  Each Security officer shall | All Officers shall be    |         |
|     be trained in the use of    | trained within 6 months  |         |
|     JSC supplied                | of contract start. JSC   |         |
|                                 | will provide the         |         |
| automatic defibrillators and in | training.                |         |
| Cardiovascular Pulmonary        |                          |         |
|                                 |                          |         |
| Resuscitation (CPR).            |                          |         |
+---------------------------------+--------------------------+---------+

**2.3.3 Annual In-Service Training Program for Security Officers**

+---------------------------------+--------------------------+---------+
| ##                              | ##                       | **W     |
| #####  PERFORMANCE REQUIREMENTS | #####  MINIMUM STANDARDS | ORKLOAD |
|                                 |                          | DATA**  |
+---------------------------------+--------------------------+---------+
| 2.3.3 Security officers shall   | All security officers    |         |
| complete this training program  | shall complete 36 hours  |         |
| annually.                       | of annual                |         |
|                                 |                          |         |
| In-service training shall       | in-service training      |         |
| include a minimum of 16-hours   | developed, administered, |         |
| to update                       | and documented by the    |         |
|                                 | Training Officer. In     |         |
| security officers on new        | addition, security       |         |
| requirements and procedures.    | officers shall complete  |         |
| Security officers               | annual firearms          |         |
|                                 | training. Training       |         |
| shall also complete annual      | records shall be         |         |
| firearms training certification | maintained by the        |         |
| required by the                 | Contractor and may be    |         |
|                                 | reviewed by JSC.         |         |
| State and semi-annual refresher |                          |         |
| firearms training as required   |                          |         |
| by JSC. In                      |                          |         |
|                                 |                          |         |
| addition, security officers     |                          |         |
| shall complete 20 hours of      |                          |         |
| in-service training             |                          |         |
|                                 |                          |         |
| annually which includes, but    |                          |         |
| not limited to, workplace       |                          |         |
| violence, VIP                   |                          |         |
|                                 |                          |         |
| protection, and bomb searches.  |                          |         |
+---------------------------------+--------------------------+---------+

**2.3.4 Fixed Posts**

+---------------------------------+--------------------------+---------+
| **PERFORMANCE REQUIREMENTS**    | #                        | **W     |
|                                 | ###### MINIMUM STANDARDS | ORKLOAD |
|                                 |                          | DATA**  |
+---------------------------------+--------------------------+---------+
| 2.3.4.1 Staff posts             | No unauthorized          |         |
| continuously and provide access | personnel permitted      |         |
| control; deter/report           | entry to JSC.            |         |
|                                 |                          |         |
| unauthorized personnel or       |                          |         |
| vehicular entry.                |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.4.2 Direct traffic at gates | No unauthorized          |         |
| and provide information to      | personnel permitted      |         |
| visitors.                       | entry to JSC.            |         |
+---------------------------------+--------------------------+---------+
| 3.  Ensure that all security    | Visitors identified on   |         |
|     officers receive            | the daily activity sheet |         |
|     information recorded on the | are directed immediately |         |
|                                 | to the appropriate       |         |
| **\*\*Daily Security Gates      | location or point of     |         |
| Log** IAW DRD AN-2-6. (See      | contact without undue    |         |
| 2.8.6.6.)                       | delays.                  |         |
+---------------------------------+--------------------------+---------+
| 2.3.4.4 Complete all required   | Complete various         |         |
| reports, forms, and other       | reports, forms, or       |         |
| documentation                   | documents and submit to  |         |
|                                 | supervisory personnel at |         |
| IAW established orders and      | the end of each work     |         |
| procedures. As a minimum, this  | shift who shall provide  |         |
|                                 | data to JSC Security     |         |
| data shall include **\*\*Flash  | within 24 hours. Write   |         |
| Reports and Incident Reports**  | flash reports and        |         |
|                                 | provide to JSC Security  |         |
| IAW DRD AN-2-6.                 | and COD within 2 hours.  |         |
+---------------------------------+--------------------------+---------+
| 2.3.4.5 Operate magnetometers,  | No unauthorized items or |         |
| screen Mission Control Center   | packages permitted or    |         |
| (MCC)                           | allowed in the MCC. No   |         |
|                                 | unnecessary delays to    |         |
| visitors, and ensure packages   | SCH visitors.            |         |
| are left in Space Center        |                          |         |
| Houston                         |                          |         |
|                                 |                          |         |
| (SCH) lockers located in the    |                          |         |
| Building 30S Visitors Lobby.    |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.4.6 Comply with post orders | Compliance with post     |         |
| as applicable.                  | orders required.         |         |
+---------------------------------+--------------------------+---------+

**2.3.5 Fixed Posts Assignments**

+---------------------------------+--------------------------+---------+
| ## PERFORMANCE REQUIREMENTS     | #                        | ##      |
|                                 | ###### MINIMUM STANDARDS |  WORKLO |
|                                 |                          | AD DATA |
+---------------------------------+--------------------------+---------+
| 2.3.5 Provide Security Officers | Posts shall be staffed   |         |
| for the following fixed posts:  | IAW the time periods     |         |
|                                 | shown below:             |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.1 Gate 1, Post 1          | 24 hours/day, 7          |         |
|                                 | days/week                |         |
| Second Street (Main Gate)       |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.1a Gate 1, Post 1A        | 24 hours/day, 7          |         |
|                                 | days/week                |         |
| Second Street (Main Gate)       |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.1.b Gate 1, Post 1B       | 6 a.m. -- 2 p.m.         |         |
|                                 |                          |         |
| Second Street (Main Gate)       | Monday through Friday,   |         |
|                                 | excluding holidays       |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.1.c Gate 1, Post 1C       | 6 a.m. -- 8:45 a.m.      |         |
|                                 |                          |         |
| Second Street (Main Gate)       | Monday through Friday,   |         |
|                                 | excluding holidays       |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.1.d Gate 1, Post 1D       | 6 a.m. -- 8:45 a.m.      |         |
|                                 |                          |         |
| Second Street (Main Gate)       | Monday through Friday,   |         |
|                                 | excluding holidays       |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.1.e Gate 1, Post 1E       | 6 a.m. -- 8:45 a.m.      |         |
|                                 |                          |         |
| Second Street (Main Gate)       | Monday through Friday,   |         |
|                                 | excluding holidays       |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.2 Gate 2, Post 2          | 6 a.m. - 9:30 a.m. & 11  |         |
|                                 | a.m. -- 1 p.m.           |         |
| Third Street Gate - Inbound     |                          |         |
| Only                            | Monday through Friday,   |         |
|                                 | excluding holidays       |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.2.a Gate 2, Post 2A -     | None - Reserved          |         |
| Reserved                        |                          |         |
|                                 |                          |         |
| Third Street Gate               |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.2.b Gate 2, Post 2B       | 6 a.m. -- 8:45 a.m.      |         |
|                                 |                          |         |
| Third Street Gate               | Monday through Friday,   |         |
|                                 | excluding holidays       |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.2.c Gate 2, Post 2C       | 6 a.m. -- 8:45 a.m.      |         |
|                                 |                          |         |
| Third Street Gate               | Monday through Friday,   |         |
|                                 | excluding holidays       |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.2.d Gate 2, Post 2D       | 6 a.m. -- 8:45 a.m.      |         |
|                                 |                          |         |
| Third Street Gate               | Monday through Friday,   |         |
|                                 | excluding holidays       |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.3 Gate 3, Post 3          | 6 a.m. - 6 p.m.          |         |
|                                 |                          |         |
| Avenue B East Gate              | Monday through Friday,   |         |
|                                 | excluding holidays       |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.3.a Gate 3, Post 3A -     | None - Reserved          |         |
| Reserved                        |                          |         |
|                                 |                          |         |
| Avenue B East Gate              |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.3.b Gate 3, Post 3B       | 6 a.m. --8:45 a.m.       |         |
|                                 |                          |         |
| Avenue B East Gate              | Monday through Friday,   |         |
|                                 | excluding holidays       |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.3.c Gate 3, Post 3C       | 6 a.m. --8:45 a.m.       |         |
|                                 |                          |         |
| Avenue B East Gate              | Monday through Friday,   |         |
|                                 | excluding holidays       |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.4 Gate 4, Post 4          | 6 a.m. - 10 p.m.         |         |
|                                 |                          |         |
| Avenue B West Gate              | (Close Gate 8P, then     |         |
|                                 | Patrol at Gilruth until  |         |
|                                 | 10pm)                    |         |
|                                 |                          |         |
|                                 | Monday through Friday,   |         |
|                                 | except Thanksgiving Day  |         |
|                                 | & Christmas Day          |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.4.a Gate 4, Post 4A       | 6 a.m. -- 2 p.m.         |         |
|                                 |                          |         |
| Avenue B West Gate              | Monday through Friday,   |         |
|                                 | except Thanksgiving Day  |         |
|                                 | & Christmas Day          |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.4.b Gate 4, Post 4B       | 6 a.m. - 8:45 a.m.       |         |
|                                 |                          |         |
| Avenue B West Gate              | Monday through Friday,   |         |
|                                 | excluding holidays       |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.4.c Gate 4, Post 4C       | 6 a.m. - 8:45 a.m.       |         |
|                                 |                          |         |
| Avenue B West Gate              | Monday through Friday,   |         |
|                                 | excluding holidays       |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.4.d Gate 4, Post 4D       | 6 a.m. -- 8:45 a.m.      |         |
|                                 |                          |         |
| Avenue B West Gate              | Monday through Friday,   |         |
|                                 | excluding holidays       |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.4.e Gate 4, Post 4E       | 6 a.m. -- 8:45 a.m.      |         |
|                                 |                          |         |
| Avenue B West Gate              | Monday through Friday,   |         |
|                                 | excluding holidays       |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.5 Post 6                  | 24 hours/day, 7          |         |
|                                 | days/week                |         |
| Guard House Building 1          |                          |         |
|                                 | except Christmas Day     |         |
| Avenue D at 3^rd^ Street        |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.6 Post 7                  | 6 a.m. --6 p.m.          |         |
|                                 |                          |         |
| Guard House Building 5S         | Monday through Friday,   |         |
|                                 | excluding holidays       |         |
| 5^th^ Street                    |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.7 Reserved                |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.8 Post 9, Building 1      | 6:30 a.m. - 6 p.m.,      |         |
| Lobby                           | Monday through Friday    |         |
|                                 |                          |         |
|                                 | and 6:30 a.m. - 3 p.m.,  |         |
|                                 | on Saturday,             |         |
|                                 |                          |         |
|                                 | excluding the following  |         |
|                                 | holidays:                |         |
|                                 |                          |         |
|                                 | New Year's Day; Memorial |         |
|                                 | Day; July 4^th^; Labor   |         |
|                                 | Day                      |         |
|                                 |                          |         |
|                                 | Thanksgiving Day; and    |         |
|                                 | Christmas Day            |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.9 Post 12, Vendor Guard   | 6 a.m. - 2 p.m.          |         |
| Post                            |                          |         |
|                                 | Monday through Friday,   |         |
| Parking lot M-3, North of       | excluding holidays       |         |
| Building 420                    |                          |         |
|                                 | (Thanksgiving Day &      |         |
|                                 | Christmas Day)           |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.9.a Post 12A, Vendor      | 9:00 a.m. -- 5:00 p.m.   |         |
| Guard Post                      |                          |         |
|                                 | Monday through Friday,   |         |
| Parking lot M-3, North of       | excluding holidays       |         |
| Building 420                    |                          |         |
|                                 | (Thanksgiving Day &      |         |
|                                 | Christmas Day)           |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.10 Post 17, Ellington     | 6 a.m. - 5 p.m.          |         |
| Field                           |                          |         |
|                                 | Monday through Friday,   |         |
| South Gate                      | excluding holidays       |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.11 Post 18, Brantley St., | 24 hours/day, 7          |         |
| Ellington Field                 | days/week                |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.12 Post 20, SCTF -- NBL   | 24 hours/day, 7          |         |
|                                 | days/week                |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.13 Reserved               |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.14 Post 23                | 24 hours/day, 7          |         |
|                                 | days/week                |         |
| SCTF Entrance Gate              |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.15 Reserved               |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.16 Building 30 Mission    | 24 hours/day, 7          |         |
| Control Parking Lot             | days/week                |         |
|                                 |                          |         |
| North Guard House               | except Christmas Day.    |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.17 Building 30 Mission    | 24 hours/day, 7          |         |
| Control Parking Lot             | days/week                |         |
|                                 |                          |         |
| South Guard House               | except Christmas Day.    |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.18 Reserved               |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.19 Reserved               |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.20 Reserved               |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.21 Reserved               |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.5.22 Space Center Houston   | 9 a.m. -- 6 p.m.         |         |
| -- Tram Check                   |                          |         |
|                                 | 7 days per week except   |         |
|                                 | Christmas Day.           |         |
+---------------------------------+--------------------------+---------+

**2.3.6 Roving Patrols Duties**

+---------------------------------+--------------------------+---------+
| ## PERFORMANCE REQUIREMENTS     | #                        | W       |
|                                 | ###### MINIMUM STANDARDS | ORKLOAD |
|                                 |                          | DATA    |
+---------------------------------+--------------------------+---------+
| 2.3.6.1 Patrol designated areas | No unauthorized          |         |
| **\*\*IAW Post Orders** or as   | personnel permitted      |         |
| directed to                     | entry to JSC.            |         |
|                                 |                          |         |
| maximize security of JSC;       |                          |         |
| deter/report unauthorized       |                          |         |
| personnel                       |                          |         |
|                                 |                          |         |
| or vehicles.                    |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.6.2 Conduct random vehicle  | Complete required forms  | Once    |
| inspections **\*\*IAW Post      | per post orders and      | per     |
| Orders** and as                 | submit to supervisory    | week.   |
|                                 | personnel at the end of  |         |
| directed by the COTR.           | each work shift who      |         |
|                                 | shall provide forms to   |         |
|                                 | JSC Security within 24   |         |
|                                 | hours.                   |         |
+---------------------------------+--------------------------+---------+
| 2.3.6.3 Respond to emergency    | Respond to any emergency | 465     |
| situations such as aircraft     | within 5 minutes. Roving | em      |
| crashes,                        | patrols must be able to  | ergency |
|                                 | respond to 4             | re      |
| fires, chemical releases,       | simultaneous events at   | sponses |
| weather, bomb threats, security | JSC (assume one officer  | per     |
| of a crime                      | per event), exclusive of | year.   |
|                                 | SCTF and EF, Monday      |         |
| scene, or various other         | through Saturday, from 6 |         |
| emergencies as required or      | a.m. -- 10:30 p.m.,      |         |
| directed. Secure                | excluding holidays.      |         |
|                                 | Roving patrols must also |         |
| site perimeters as directed by  | be able to respond to 3  |         |
| the Incident Commander or       | simultaneous events at   |         |
| senior JSC                      | JSC exclusive of SCTF    |         |
|                                 | and EF, Monday through   |         |
| Security official.              | Saturday, from 10:30     |         |
|                                 | p.m. -- 6 a.m.,          |         |
|                                 | excluding holidays.      |         |
|                                 | Roving patrols must be   |         |
|                                 | able to respond to 2     |         |
|                                 | simultaneous events at   |         |
|                                 | JSC at all other times.  |         |
+---------------------------------+--------------------------+---------+
| 2.3.6.5 Enforce traffic         | Submit forms to          | Approx  |
| regulations, cite violators,    | supervisory personnel at | imately |
| and provide traffic             | the end of each work     | 2,000   |
|                                 | shift. Supervisory       | traffic |
| control. Security officers'     | personnel shall provide  | ci      |
| responsibilities shall include, | forms to JSC Security    | tations |
| but not                         | within 24 hours.         | per     |
|                                 |                          | year.   |
| limited to, radar surveillance, |                          |         |
| vehicle patrol, and securing    |                          |         |
|                                 |                          |         |
| accident scenes.                |                          |         |
+---------------------------------+--------------------------+---------+
| ## 2.3.6.6 Inves                | Film shall be turned in  | ## Ap   |
| tigate traffic accidents to inc | with the accident        | proxima |
| lude taking photographs of all  | investigation reports.   | tely 45 |
|                                 | Photographs shall be of  |  traffi |
| ##  vehicles involved.          | useable quality.         | c accid |
|                                 |                          | ents pe |
|                                 |                          | r year. |
+---------------------------------+--------------------------+---------+
| 2.3.6.7 Conduct                 | No unauthorized          | 1,164   |
| building/facility/badge checks  | personnel permitted      | checks  |
| to include, but not limited     | entry to JSC or in       | per     |
|                                 | buildings not authorized | month.  |
| to, stairwells, roofs, tunnels, | to the public. Provide   |         |
| and loading docks. Deter and    | incident report, as      |         |
|                                 | applicable, to the JSC   |         |
| report the damage, pilferage,   | Security IAW DRD AN-2-6. |         |
| removal, misappropriation,      |                          |         |
|                                 |                          |         |
| misuse, theft, or other         |                          |         |
| improper or unlawful threats    |                          |         |
| to, or                          |                          |         |
|                                 |                          |         |
| disposition of, Government or   |                          |         |
| personal property or acts of    |                          |         |
|                                 |                          |         |
| espionage, sabotage, or         |                          |         |
| wrongful destruction.           |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.6.8 Unlock buildings at the | All buildings are        |         |
| beginning of the work day and   | unlocked prior to 6 a.m. |         |
| lock                            | but no earlier than 4    |         |
|                                 | a.m. Lock all buildings  |         |
| them at the end of the work     | beginning at 6 p.m. and  |         |
| day, except those buildings     | no later than 8 p.m.,    |         |
|                                 | Monday through Friday,   |         |
| identified in **\*\*Post        | excluding holidays.      |         |
| Orders** as 24-hour operations. |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.6.9 Unlock/lock buildings   | Respond within 15        | Approx  |
| for authorized badged           | minutes.                 | imately |
| employees.                      |                          | 21,000  |
|                                 |                          | per     |
|                                 |                          | year.   |
+---------------------------------+--------------------------+---------+
| 2.3.6.10 Provide construction   | Place and remove as      | Approx  |
| support by placing              | required.                | imately |
| barricades/cones in             |                          | 8 types |
|                                 |                          | of      |
| parking areas/streets as tasked |                          | special |
| by JSC Security for special     |                          | events  |
|                                 |                          | per     |
| events.                         |                          | year.   |
+---------------------------------+--------------------------+---------+
| 2.3.6.11 Place, replace, or     | Place and remove as      |         |
| remove signs or stands for      | required.                |         |
| reserved parking                |                          |         |
|                                 |                          |         |
| in lots or designated locations |                          |         |
| as tasked by JSC Security.      |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.6.12 Conduct badge checks   | No unauthorized          | Twice   |
| at Metro bus stops and ensure   | personnel permitted      | per     |
| that                            | entry to JSC.            | day.    |
|                                 |                          |         |
| personnel exiting Metro buses   |                          |         |
| have appropriate JSC badges.    |                          |         |
| See **\*\*Metro Schedule** in   |                          |         |
| TRL.                            |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.6.13 Provide escorts for    | Minimize safety or       | 8 per   |
| wide loads, hazardous materials | security incidents,      | month.  |
| and                             | loss, or compromise of   |         |
|                                 | materials.               |         |
| materials of intrinsic value    |                          |         |
| which may be, but not limited   |                          |         |
| to,                             |                          |         |
|                                 |                          |         |
| lunar samples, space hardware,  |                          |         |
| NRP, etc.                       |                          |         |
+---------------------------------+--------------------------+---------+
| 14. Provide escorts for crew    | Minimize safety or       | 10      |
|     members for all missions    | security incidents to    | m       |
|     IAW                         | ensure that the medical  | issions |
|                                 | r                        | per     |
| the **\*\*Mission Readiness and | equirement/certification | year.   |
| Health Stabilization Plans**    | of crew members is not   |         |
|                                 | compromised.             |         |
| described in DRD's AN-2-10 and  |                          |         |
| AN-2-11.                        |                          |         |
+---------------------------------+--------------------------+---------+
| 2.3.6.15 Conduct routine        | Minimize security        | Once    |
| vehicle patrols to serve as     | incidents involving      | per     |
| deterrent to                    | vandalism, theft, or     | shift.  |
|                                 | unbadged personnel in    |         |
| criminal activities, including  | restricted areas.        |         |
| perimeter and fence checks.     | Conduct checks once per  |         |
|                                 | shift and provide        |         |
|                                 | incident reports IAW DRD |         |
|                                 | AN-2-6                   |         |
+---------------------------------+--------------------------+---------+
| 2.3.6.16 Conduct preliminary    | Minimize loss,           | Approx  |
| investigations of all security  | compromise, or removal   | imately |
| incidents                       | of evidence or           | 20      |
|                                 | documentation without    |         |
| (theft/lost property surveys,   | proper authorization.    | cases   |
| workplace violence, harassment, | Secure and control       | per     |
|                                 | confiscated evidence,    | month.  |
| vandalism, etc.)                | and ensure that          |         |
|                                 | precautions are taken to |         |
|                                 | preserve the integrity   |         |
|                                 | of evidence necessary to |         |
|                                 | support legal actions.   |         |
+---------------------------------+--------------------------+---------+
| 17. Arrange for pick up and     | Provide copy of incident | 4 per   |
|     impounding of animals found | report to JSC Security   | month.  |
|     within                      | within 24 hours of       |         |
|                                 | incident IAW DRD AN-2-6. |         |
| the fenced areas of JSC         |                          |         |
| facilities, and maintain        |                          |         |
| records that                    |                          |         |
|                                 |                          |         |
| include, as a minimum, date of  |                          |         |
| pickup and disposition.         |                          |         |
+---------------------------------+--------------------------+---------+
| 18. Respond to requests from    | Respond and inspect      | Once    |
|     JSC Logistics support       | packages within 5        | per     |
|     personnel                   | minutes of requests IAW  | month.  |
|                                 | emergency response       |         |
| when suspicious packages are    | procedures and provide   |         |
| received/identified in Building | written report of        |         |
| 421.                            | findings at the end of   |         |
|                                 | the shift.               |         |
| A portable X-ray machine is     |                          |         |
| available for response to       |                          |         |
| suspicious                      |                          |         |
|                                 |                          |         |
| packages found or identified at |                          |         |
| other JSC onsite/offsite        |                          |         |
| facilities.                     |                          |         |
+---------------------------------+--------------------------+---------+
| 19. Use Barcode Scanning        | Conduct scanner checks   | Once    |
|     devices to record data for  | at least once per shift, | per     |
|     locked and                  | and provide a weekly     | shift.  |
|                                 | scanner/bar code         |         |
| unlocked doors, tunnel entries, | activity report to the   |         |
| and to record the checks of     | JSC Security Office IAW  |         |
|                                 | DRD AN-2-6.              |         |
| designated areas per direction  |                          |         |
| by the Security Office          |                          |         |
+---------------------------------+--------------------------+---------+

**2.3.7 Roving Patrol Assignments**

+----------------------------------+---+-------------------------+--------+
| ## PERFORMANCE REQUIREMENTS      |   | ##                      | ###    |
|                                  |   | ##### MINIMUM STANDARDS | #### W |
|                                  |   |                         | ORKLOA |
|                                  |   |                         | D DATA |
+----------------------------------+---+-------------------------+--------+
| 6.  Provide security officers    |   | Posts shall be staffed  |        |
|     for the following roving     |   | in accordance with the  |        |
|     patrols:                     |   | time periods shown      |        |
|                                  |   | below:                  |        |
+----------------------------------+---+-------------------------+--------+
| 1.  Provide roving patrol(s) at  |   | 24 hours/days, 7        |        |
|     JSC to perform assigned      |   | days/week.              |        |
|     duties (2.3.6.1              |   |                         |        |
|                                  |   |                         |        |
| through 2.3.6.19) as listed      |   |                         |        |
| above.                           |   |                         |        |
+----------------------------------+---+-------------------------+--------+
| 2.  Provide roving patrol(s) at  |   | 6 a.m. -- 10:00 p.m.,   |        |
|     JSC to perform assigned      |   |                         |        |
|     duties                       |   | Monday through Friday,  |        |
|                                  |   | excluding holidays.     |        |
| (2.3.6.1 through 2.3.6.19) as    |   |                         |        |
| listed above.                    |   |                         |        |
+----------------------------------+---+-------------------------+--------+
| 2.3.7.3 Bike Patrol(s) at        |   | 24 hours/days, 7        |        |
| Ellington Field, Post 15.        |   | days/week.              |        |
+----------------------------------+---+-------------------------+--------+
| 2.3.7.3.a Bike Patrol(s) at      |   | 6 a.m. - 5 p.m.,        |        |
| Ellington Field, Post 15A        |   |                         |        |
|                                  |   | Monday through Friday,  |        |
|                                  |   | excluding holidays.     |        |
+----------------------------------+---+-------------------------+--------+
| 2.3.7.4 Post 9A, Bike Patrol     | 7 |                         |        |
|                                  | : |                         |        |
|                                  | 0 |                         |        |
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+----------------------------------+---+-------------------------+--------+
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+----------------------------------+---+-------------------------+--------+
| 2.3.7.5 Post 21 - Provide roving |   | 24 hours/days, 7        |        |
| patrol at SCTF to perform        |   | days/week.              |        |
| assigned duties                  |   |                         |        |
|                                  |   |                         |        |
| (2.3.6.1, 3, 6, 7, 9, 15, 17,    |   |                         |        |
| 18, and 19) as listed above.     |   |                         |        |
+----------------------------------+---+-------------------------+--------+

**2.4 EMERGENCY OPERATIONS CENTER (EOC) DISPATCH CENTER (EDC) SUPPORT
PERSONNEL**

The EDC is the central control, communication, and dispatch center for
all life threatening emergencies (fire, rescue, security, etc.), alarms,
and non-emergency activities. The EDC dispatchers' areas of
responsibility include the following dispatch functions and procedures:
medical, fire, security, and local hazard alarm response; telephone and
911 conference calling; and effective radio and intercom. The Contractor
shall provide trained and certified personnel to operate each of the
three dispatch consoles located in the EDC, Building 30L, Room 3110, at
JSC. Two consoles shall be staffed 24 hours per day, 7 days per week.
Three consoles shall be staffed from

6 a.m. -- 10:30 p.m., Monday through Friday, excluding holidays. A lead
dispatcher shall be available and on console at all times. Adequate
supervision shall be provided for the EDC staff. The dispatchers,
including the lead, shall not be on duty more than a 12-hour shift
during one 24-hour period.

The EDC contains emergency and administrative telephones, point-to-point
telephones, access control systems, fire and security alarm systems,
Closed Circuit Television (CCTV) systems, 2-way radio base stations with
multi-net capabilities, emergency warning systems, and CCTV recording
and voice recording systems. The Contractor shall maintain and update as
required written desk procedures for the proper operation of all
equipment. Procedures shall also be written and maintained that direct
the appropriate responses to emergency and routine incidents. The
Contractor shall submit all procedures to the COTR for final review and
approval IAW DRD AN-2-7. In accomplishing this task, the Contractor
shall comply with JSC **SMD**'s for the EDC**. \*\*Copies of the EDC
Metrics and previously designed forms, charts, and checklists used
within the EDC will be available in the TRL.**

1.  **EDC Duties**

+---------------------------------+--------------------------+---------+
| **PERFORMANCE REQUIREMENTS**    | #                        | ####### |
|                                 | ###### MINIMUM STANDARDS |  WORKLO |
|                                 |                          | AD DATA |
+---------------------------------+--------------------------+---------+
| 1.  Monitor Alarms and Respond  | Ensure constant          | 465     |
|     to Emergency Calls.         | uninterrupted            | em      |
|     Receive,                    | communications are       | ergency |
|                                 | maintained 24 hours, 7   | re      |
| document, and respond to all    | days/week. Ensure        | sponses |
| incoming telephone and radio    | complete audit trail of  | per     |
| communications and to all       | all security actions.    | year.   |
| security and fire alarms.       | Telephones shall be      |         |
| Monitor security and fire alarm | answered within 15       | 130     |
| panels, dispatch fire, security | seconds of initial ring. | con     |
| (roving patrols), medical       |                          | trolled |
| personnel, and other emergency  | Each dispatcher shall be | access  |
| response personnel, as required | thoroughly knowledgeable | vio     |
| in the performance of routine   | of and comply with the   | lations |
| duties and emergencies.         | 600 series **\*\*SMD's** | per     |
|                                 | and applicable 700       | year.   |
|                                 | series checklists.       |         |
|                                 |                          | Update  |
|                                 | Logs, reports, forms,    | 600 and |
|                                 | etc. shall be concise,   | 700     |
|                                 | accurate, legible, and   | Series  |
|                                 | shall be submitted to    | SMDs    |
|                                 | JSC Security IAW DRD     | an      |
|                                 | AN-2-7.                  | nually. |
|                                 |                          |         |
|                                 | Security Flash Reports   |         |
|                                 | shall be generated IAW   |         |
|                                 | DRD AN-2-6. All Events   |         |
|                                 | Logs, Emergency Response |         |
|                                 | Reports, Anomaly Reports |         |
|                                 | (AR)/Discrepancy Reports |         |
|                                 | (DR) and Security        |         |
|                                 | Reports shall be         |         |
|                                 | submitted IAW DRD        |         |
|                                 | AN-2-7.                  |         |
+---------------------------------+--------------------------+---------+
| 2.  Drills. Respond to drills   | Dispatch appropriate     | 6 field |
|     and exercises by supporting | emergency personnel as   | ex      |
|     planned training            | soon as possible after   | ercises |
|                                 | notification of          | per     |
| drills and exercises conducted  | emergency.               | year.   |
| by the EOC Office and other     |                          |         |
| various                         | Utilize proper command   | 6       |
|                                 | and control structure.   | t       |
| organizations.                  |                          | abletop |
|                                 | Comply with post orders  | ex      |
|                                 | or established           | ercises |
|                                 | procedures.              | per     |
|                                 |                          | year.   |
+---------------------------------+--------------------------+---------+
| 3.  Review all Emergency        | The critique shall be in | ##      |
|     Responses. Report, develop  | a written format and     |  335 pe |
|     timelines of the            | shall be submitted to    | r year. |
|                                 | the EOC and JSC Security |         |
| emergency events, critique      | on the morning after the |         |
| emergency responses, and        | emergency situation IAW  |         |
| identify                        | DRD AN-2-7.              |         |
|                                 |                          |         |
| performance improvement areas   |                          |         |
| for the dispatchers and first   |                          |         |
|                                 |                          |         |
| responders.                     |                          |         |
+---------------------------------+--------------------------+---------+
| 4.  Testing of EDC support      | Schedule and document    | Once    |
|     emergency warning or        | each of the JSC          | per     |
|     notification systems shall  | emergency warning or     | month.  |
|     be performed. Emergency     | notification systems     |         |
|     warning systems shall       | tests IAW **\*\*600      |         |
|     include, but not limited    | Series Operational       |         |
|     to, the following:          | Procedures**. The        |         |
|                                 | documentation shall      |         |
| ```{=html}                      | state the date and time  |         |
| <!-- -->                        | of the system test,      |         |
| ```                             | which system was tested, |         |
| (a) JSC Site Emergency Warning  | and provide a complete   |         |
|     System (EWS)                | synopsis.                |         |
|                                 |                          |         |
| (b) Telecommunication Device    |                          |         |
|     for the Deaf (TDD)          |                          |         |
|                                 |                          |         |
| (c) Emergency Banner            |                          |         |
|     Notification                |                          |         |
|                                 |                          |         |
| (d) Auto-Page System            |                          |         |
|                                 |                          |         |
| \(e\) JSC Emergency             |                          |         |
| Notification System (JENS)      |                          |         |
+---------------------------------+--------------------------+---------+
| 2.4.1.5 Each dispatcher shall   | Each dispatcher shall    |         |
| have capability to use the      | demonstrate capability   |         |
| below-listed functional systems | in all systems.          |         |
| to include, but not limited to, |                          |         |
| the following:                  |                          |         |
|                                 |                          |         |
| (a) Security Access Control     |                          |         |
|     System, currently Central   |                          |         |
|     Security Control System     |                          |         |
|     (CSCS)                      |                          |         |
|                                 |                          |         |
| (b) Emergency Warning System    |                          |         |
|     (EWS)                       |                          |         |
|                                 |                          |         |
| (c) JSC Central Fire Alarm      |                          |         |
|     Monitoring System           |                          |         |
|     (Fireworks)                 |                          |         |
|                                 |                          |         |
| (d) EF Fire Alarm Monitoring    |                          |         |
|     System (Monico)             |                          |         |
|                                 |                          |         |
| (e) JSC Auto-Paging System      |                          |         |
|                                 |                          |         |
| (f) Intergraph CAD System       |                          |         |
|                                 |                          |         |
| (g) ANI/ALI Caller ID/Location  |                          |         |
|     System                      |                          |         |
|                                 |                          |         |
| (h) Motorola Communications     |                          |         |
|     System                      |                          |         |
|                                 |                          |         |
| (i) Wells Fargo System          |                          |         |
+---------------------------------+--------------------------+---------+
| 2.4.1.6 Each dispatcher shall   | One dispatcher is        |         |
| become a system expert on at    | responsible for          |         |
| least one or more of the EDC    | understanding the        |         |
| functional systems that support | complexities and the     |         |
| the EDC operation (identified   | total operation of one   |         |
| in 2.4.1.5 above) which         | of the listed systems.   |         |
| includes the following          |                          |         |
| requirements:                   |                          |         |
|                                 |                          |         |
| (a) Fully understand the        |                          |         |
|     complete function of the    |                          |         |
|     hardware and software for   |                          |         |
|     the system(s) that they are |                          |         |
|     considered to be the system |                          |         |
|     expert.                     |                          |         |
|                                 |                          |         |
| (b) Develop written (ISO        |                          |         |
|     format) operating           |                          |         |
|     instructions for their      |                          |         |
|                                 |                          |         |
| > system(s) that can be used    |                          |         |
| > for training other            |                          |         |
| > dispatchers.                  |                          |         |
|                                 |                          |         |
| \(c\) Perform daily checks on   |                          |         |
| their functional systems and    |                          |         |
|                                 |                          |         |
| identify any operational        |                          |         |
| discrepancy.                    |                          |         |
|                                 |                          |         |
| \(d\) Document AR's and DR's,   |                          |         |
| and submit into the             |                          |         |
|                                 |                          |         |
| > maintenance/repair system.    |                          |         |
|                                 |                          |         |
| \(e\) Track all AR/DR's until   |                          |         |
| they are repaired.              |                          |         |
+---------------------------------+--------------------------+---------+

**2.4.2 EDC Personnel Minimum Qualifications**

+---------------------------------+--------------------------+---------+
| # PERFORMANCE REQUIREMENTS      | ##                       | #       |
|                                 | ###### MINIMUM STANDARDS |  WORKLO |
|                                 |                          | AD DATA |
+---------------------------------+--------------------------+---------+
| 1.  Texas Commission on Private | Successful completion of |         |
|     Security requirements.      | a background             |         |
|                                 | investigation.           |         |
+---------------------------------+--------------------------+---------+

2.  **EDC Personnel Training and Certification Program**

+---------------------------------+--------------------------+---------+
| # PERFORMANCE REQUIREMENTS      | #                        | #       |
|                                 | ###### MINIMUM STANDARDS |  WORKLO |
|                                 |                          | AD DATA |
+---------------------------------+--------------------------+---------+
| ## The Contractor shall imple   | Each dispatcher shall    | 2       |
| ment and maintain a continuous  | maintain their dispatch  | pro     |
|                                 | procedure knowledge,     | cedural |
| ##  comp                        | proficiency, and skill.  | t       |
| rehensive training/certificatio | Training, at a minimum,  | raining |
| n program for all dispatchers.  | shall be performed IAW   | ex      |
|                                 | **\*\*JSC-36268, EOC     | ercises |
|                                 | Operator/Supervisor      | per     |
|                                 | Certification Guide.**   | month   |
|                                 | In addition,             | per     |
|                                 |                          | dis     |
|                                 | the Contractor shall     | patcher |
|                                 | ensure compliance with   | (26 per |
|                                 | **\*\*Dispatch Center    | year    |
|                                 | Operational Procedure    | per     |
|                                 | No. 600-00.** Training   | dispa   |
|                                 |                          | tcher). |
|                                 | shall be documented IAW  | 12      |
|                                 | DRD AN-2-7.              | si      |
|                                 |                          | mulated |
|                                 |                          | em      |
|                                 |                          | ergency |
|                                 |                          | drills  |
|                                 |                          | (one    |
|                                 |                          | per     |
|                                 |                          | month)  |
+---------------------------------+--------------------------+---------+
| 1.  Develop play-back tape      | All dispatchers review   |         |
|     training exercises using    | tapes as part of their   |         |
|     real JSC emergency          | training program.        |         |
|                                 |                          |         |
| events or drills that have been |                          |         |
| recorded.                       |                          |         |
+---------------------------------+--------------------------+---------+

**2.5 LOCKSMITH**

The locksmith(s) assigned to JSC shall be in uniform and meet the
minimum qualifications and requirements established below. The hours of
operation

shall be during normal working hours to provide coverage for three
shifts. In accomplishing this task, the Contractor shall comply with
**\*\*Post Orders, General Orders, Operational Procedures, Special
Orders, SMD's,** and **Privacy Act of 1974.**

**2.5.1 Locksmith Duties**

+---------------------------------+--------------------------+---------+
| ## PERFORMANCE REQUIREMENTS     | #                        | ##      |
|                                 | ###### MINIMUM STANDARDS |  WORKLO |
|                                 |                          | AD DATA |
+---------------------------------+--------------------------+---------+
| 1.  The locksmith shall         | Ensure all work is       | 60--80  |
|     furnish, install, repair    | completed within 2       | safes   |
|     and rekey all locks,        | working days of initial  | per     |
|     cylinder cores,             | request. All emergency   | year,   |
|     evaluate/repair door locks, | requests shall be        | 45-50   |
|     fabricate and issue keys,   | responded to             | vaults  |
|     and maintain                | immediately.             | per     |
|     (remove/repair/replace as   |                          | year,   |
|     required) electronic and    | Submit a plan/schedule   | 300-400 |
|     manual cipher locks. The    | for changing out all     | ele     |
|     locksmith shall evaluate    | non-Primus cylinders to  | ctronic |
|     and repair safes, vaults,   | Primus cylinders within  | locking |
|     cabinets, desk locks, and   | the first 2 years of the | d       |
|     change combinations on all  | contract IAW DRD AN-2-8. | evices. |
|     safes, vaults, and          |                          |         |
|     padlocks. All key locks     | All combinations are     |         |
|     shall be compatible with    | changed on safes and     |         |
|     the existing master key     | vaults at least          |         |
|     system. Complete change-out | annually.                |         |
|     of the existing master key  |                          |         |
|     system (approximately 1,000 | PM's are performed       |         |
|     cylinders on hand) and      | annually on all          |         |
|     respond to lock outs on     | electronic locking       |         |
|     doors, safes, vaults,       | devices, vault locks,    |         |
|     padlocks, cabinets, desks   | and safes                |         |
|     and cipher locks.           |                          |         |
|                                 |                          |         |
| > Provide preventative          |                          |         |
| > maintenance on walk in vault  |                          |         |
| > locks, electronic locking     |                          |         |
| > devices, and safes.           |                          |         |
+---------------------------------+--------------------------+---------+
| 2.5.1.2 Coordinate with         | Ensure all work is       | Approx  |
| facility maintenance and        | completed within 2       | imately |
| construction personnel          | working days of initial  | 550 new |
|                                 | requests, unless         | locks   |
| to install new locks. Maintain  | extension is approved by | in      |
| accurate records, and update    | the COTR. All emergency  | stalled |
| the                             | requests shall be        | an      |
|                                 | responded to             | nually. |
| Security Operations System      | immediately.             |         |
| (SOS). Maintain control of all  |                          |         |
| keys                            |                          |         |
|                                 |                          |         |
| issued to Civil Service and     |                          |         |
| Contractor personnel at JSC,    |                          |         |
| and                             |                          |         |
|                                 |                          |         |
| update key control database.    |                          |         |
+---------------------------------+--------------------------+---------+
| 2.5.1.3 Receive incoming calls  | Complete task within one | Approx  |
| for safe/combination changes;   | week of changing         | imately |
| verify that                     | combinations.            | 540     |
|                                 |                          | combi   |
| requester is approved           |                          | nations |
| custodian; and maintain the     |                          | changed |
| master safe in the              |                          | per     |
|                                 |                          | year.   |
| locksmith's office. File        |                          |         |
| combination cards and enter     |                          |         |
| information in the              |                          |         |
|                                 |                          |         |
| database.                       |                          |         |
+---------------------------------+--------------------------+---------+
| 4.  Operate Codemax (automatic  | Complete task within 2   |         |
|     keying machine) utilizing   | working days of initial  |         |
|     computer and                | request, 2 hours of      |         |
|                                 | service call, or as      |         |
| > applicable software needed to | requested in emergency   |         |
| > look up key codes for cutting | situations.              |         |
| > keys for various types of     |                          |         |
| > locks including automobiles.  |                          |         |
+---------------------------------+--------------------------+---------+
| 5.  Advise and consult with     | Meet with personnel as   | Approx  |
|     maintenance &               | required or requested.   | imately |
|     operations/engineering      |                          | 3       |
|     personnel regarding locking |                          | s       |
|     devices and other keying    |                          | essions |
|     material.                   |                          | per     |
|                                 |                          | month.  |
+---------------------------------+--------------------------+---------+

**2.5.2 Locksmith Minimum Qualifications -** (In addition to Texas
Commission on Private Security requirements)

+---------------------------------+--------------------------+---------+
| # PERFORMANCE REQUIREMENTS      | **MINIMUM STANDARDS**    | #       |
|                                 |                          |  WORKLO |
|                                 |                          | AD DATA |
+---------------------------------+--------------------------+---------+
| 1.  Complete Locksmith          | Copy of certificate or   |         |
|     Certification Course or 2   | resume maintained in     |         |
|     years of equivalent         | Contractor personnel     |         |
|     experience.                 | files.                   |         |
+---------------------------------+--------------------------+---------+
| 2.  Working knowledge of all    | Knowledge of identified  |         |
|     mechanical combination      | systems.                 |         |
|     locks to include, but not   |                          |         |
|     limited to, the Sargent and |                          |         |
|     Greenleaf, Diebold, Mosler, |                          |         |
|     Simplex, and unique vault   |                          |         |
|     doors, or 2 years of        |                          |         |
|     equivalent experience.      |                          |         |
|                                 |                          |         |
| ```{=html}                      |                          |         |
| <!-- -->                        |                          |         |
| ```                             |                          |         |
| (a) Knowledge of all the unique |                          |         |
|     mechanisms to change        |                          |         |
|     combinations (Key change    |                          |         |
|     and hand change).           |                          |         |
|                                 |                          |         |
| (b) Knowledge of all unique     |                          |         |
|     mechanisms to repair locks. |                          |         |
+---------------------------------+--------------------------+---------+
| 2.  Working Knowledge of all    | Knowledge of identified  |         |
|     electronic combination      | systems.                 |         |
|     locks to include, but not   |                          |         |
|     limited to, Sargent,        |                          |         |
|     Yaletronics, Locknetics,    |                          |         |
|     Codetronics, and Cypher or  |                          |         |
|     2 years of equivalent       |                          |         |
|     experience.                 |                          |         |
|                                 |                          |         |
| ```{=html}                      |                          |         |
| <!-- -->                        |                          |         |
| ```                             |                          |         |
| (a) Knowledge of all unique     |                          |         |
|     electronics to change       |                          |         |
|     combinations                |                          |         |
|                                 |                          |         |
| > (programming and internal     |                          |         |
| > settings).                    |                          |         |
| >                               |                          |         |
| > \(b\) Knowledge of all unique |                          |         |
| > electronics to install and    |                          |         |
| > repair locks.                 |                          |         |
|                                 |                          |         |
| **(\*\* Refer to TRL for        |                          |         |
| complete listing.)**            |                          |         |
+---------------------------------+--------------------------+---------+
| 2.  Working Knowledge of        | Knowledge of identified  |         |
|     pinning cylinders utilizing | systems/requirements.    |         |
|     multi-master key systems    |                          |         |
|     and side-bar cylinders to   |                          |         |
|     include, but not limited    |                          |         |
|     to, Primus, Schlage, and    |                          |         |
|     Yale, or 2 years of         |                          |         |
|     equivalent experience.      |                          |         |
+---------------------------------+--------------------------+---------+
| 3.  Working Knowledge of        | Knowledge of identified  |         |
|     installation and            | systems/requirements.    |         |
|     maintenance of the          |                          |         |
|     following:                  |                          |         |
|                                 |                          |         |
| ```{=html}                      |                          |         |
| <!-- -->                        |                          |         |
| ```                             |                          |         |
| (a) Mortise, lever, and knob    |                          |         |
|     lock-sets to include, but   |                          |         |
|     not limited to,             |                          |         |
|                                 |                          |         |
| > Schlage, Sargent, Arrow,      |                          |         |
| > Best, Yale, Von Duprin, and   |                          |         |
| > Precision, or 2 years of      |                          |         |
| > equivalent experience.        |                          |         |
|                                 |                          |         |
| (b) Emergency exit devices to   |                          |         |
|     include, but not limited    |                          |         |
|     to, Precision,              |                          |         |
|                                 |                          |         |
| > Von Duprin, Codbin, and       |                          |         |
| > Sargent, or 2 years or        |                          |         |
| > equivalent                    |                          |         |
| >                               |                          |         |
| > experience.                   |                          |         |
+---------------------------------+--------------------------+---------+
| 2.  Complete a minimum of 6     | Copy of certificate or   |         |
|     college hours in basic      | resume maintained in     |         |
|     electronic skills (use of   | Contractor personnel     |         |
|     voltmeter, basic electrical | files.                   |         |
|     wiring, and assembly of     |                          |         |
|     electronic components, or 2 |                          |         |
|     years of equivalent         |                          |         |
|     experience.                 |                          |         |
+---------------------------------+--------------------------+---------+

**2.5.3 Locksmith Training Program**

+----------------------------------+-------------------------+---------+
| # PERFORMANCE REQUIREMENTS       | ##                      | #       |
|                                  | ##### MINIMUM STANDARDS |  WORKLO |
|                                  |                         | AD DATA |
+----------------------------------+-------------------------+---------+
| 1.  Complete 40 hours of         | Within 90 days after    |         |
|     on-the-job or classroom      | hire, complete 40-hour  |         |
|     training relative to the     | course or OJT. OJT may  |         |
|     performance requirements of  | be excluded for a       |         |
|     the position. OJT should be  | locksmith with one-year |         |
|     performed with an            | experience at JSC or    |         |
|     experienced employee. New    | relevant experience.    |         |
|     employees must complete the  | Records shall be        |         |
|     40-hour orientation or       | maintained in           |         |
|     initial training course      | Contractor personnel    |         |
|     required for security        | files or database and   |         |
|     officers. Training program   | may be reviewed by JSC. |         |
|     includes, but is not limited |                         |         |
|     to, the following:           |                         |         |
|                                  |                         |         |
| ```{=html}                       |                         |         |
| <!-- -->                         |                         |         |
| ```                              |                         |         |
| (a) General security orientation |                         |         |
|     including the principles of  |                         |         |
|     security, purposes of        |                         |         |
|     security classifications,    |                         |         |
|     and JSC Security             |                         |         |
|     regulations.                 |                         |         |
|                                  |                         |         |
| (b) General site orientation     |                         |         |
|     including JSC organizations  |                         |         |
|     and functions.               |                         |         |
|                                  |                         |         |
| (c) General JSC confined space   |                         |         |
|     training.                    |                         |         |
|                                  |                         |         |
| (d) Operation/use of Government  |                         |         |
|     communications equipment and |                         |         |
|                                  |                         |         |
| > vehicles.                      |                         |         |
+----------------------------------+-------------------------+---------+
| 1.  Complete the following DOD   | Copy of Certificate of  |         |
|     X-07/X-08 Training           | Completion maintained   |         |
|     Certification Courses:       | in Contractor personnel |         |
|                                  | files.                  |         |
| > "X-07 Installation/Operation"; |                         |         |
| > "X-07 Troubleshooting"; and    |                         |         |
| > "X-08 Installation/Operation." |                         |         |
+----------------------------------+-------------------------+---------+

5.  **SENSITIVE/CLASSIFIED WASTE TECHNICIAN**

The Contractor shall be responsible for the destruction/disposal of
sensitive or classified waste. The sensitive/classified waste technician
assigned to JSC shall be in uniform and meet the minimum qualifications
and

requirements established below. The hours of operation shall be during
normal working hours. In accomplishing this task, the Contractor shall
comply with **\*\*Post Orders, General Orders, Operational Procedures,
Special Orders, SMD's,** and **Privacy Act of 1974.**

**2.6.1 Sensitive/Classified Waste Technician Duties**

+---------------------------------------+------------------------------+
| ## PERFORMANCE REQUIREMENTS           | ####### MINIMUM STANDARDS    |
+---------------------------------------+------------------------------+
| 1.  The Contractor shall receive all  | Ensure that all              |
|     requests to destroy               | sensitive/classified waste   |
|     sensitive/classified              | is picked up within 1 week   |
|                                       | of initial request.          |
| waste, schedule all appointments, and | Sensitive and classified     |
| pick up waste from JSC as             | waste shall be stored in a   |
|                                       | vault, container, or area    |
| requested by Civil Service and onsite | authorized for the storage   |
| Contractor employees. The             | of classified/sensitive      |
|                                       | material until destroyed.    |
| sensitive/classified waste technician | All emergency requests shall |
| shall provide oversight for the       | be responded to within one   |
|                                       | day.                         |
| destruction/shredding of classified   |                              |
| or sensitive waste at JSC facilities. |                              |
+---------------------------------------+------------------------------+

**2.6.3 Sensitive/Classified Waste Technician Training Program**

+---------------------------------+--------------------------+---------+
| # PERFORMANCE REQUIREMENTS      | #                        | #       |
|                                 | ###### MINIMUM STANDARDS |  WORKLO |
|                                 |                          | AD DATA |
+---------------------------------+--------------------------+---------+
| 1.  Complete 40 hours of        | Within 90 days after     |         |
|     on-the-job or classroom     | hire, complete 40-hour   |         |
|     training relative to the    | course or OJT. OJT may   |         |
|     performance requirements of | be excluded for          |         |
|     the position. OJT shall be  | sensitive/classified     |         |
|     performed with an           | waste technician with    |         |
|     experienced employee. New   | one-year experience at   |         |
|     employees must complete the | JSC or relevant          |         |
|     40-hour orientation or      | experience. Records      |         |
|     initial training course     | shall be maintained in   |         |
|     required for security       | employee training        |         |
|     officers. Training program  | folders or database.     |         |
|     includes, but is not        |                          |         |
|     limited to, the following:  |                          |         |
|                                 |                          |         |
| ```{=html}                      |                          |         |
| <!-- -->                        |                          |         |
| ```                             |                          |         |
| (a) General security            |                          |         |
|     orientation including the   |                          |         |
|     principles of security,     |                          |         |
|     purposes of security        |                          |         |
|     classifications, and JSC    |                          |         |
|     Security regulations.       |                          |         |
|                                 |                          |         |
| (b) General site orientation    |                          |         |
|     including JSC organizations |                          |         |
|     and                         |                          |         |
|                                 |                          |         |
| > functions.                    |                          |         |
|                                 |                          |         |
| (c) Operation/use of Government |                          |         |
|     communications equipment    |                          |         |
|     and                         |                          |         |
|                                 |                          |         |
| > vehicles.                     |                          |         |
+---------------------------------+--------------------------+---------+

**2.7 PHYSICAL SECURITY AND TECHNICAL SUPPORT PERSONNEL**

The Contractor shall provide physical security and technical support
personnel who shall comply with desk procedures prepared by the
Contractor and submitted to the COTR for final approval IAW DRD AN-2-9.
The hours of operation shall be during normal working hours, unless
otherwise requested. The physical security support personnel shall meet
the minimum qualifications and training requirements as specified in
paragraphs 2.3.1, 2.3.2, and 2.3.3. In addition, the physical security
support personnel shall meet the training requirements established by
the **\*\*Texas Commission on Law Enforcement Officer Standards and
Education (TCLEOSE**) or equivalent military police training. The
technical support personnel shall meet the minimum qualifications and
training requirements as specified in paragraphs 2.8.1, 2.8.2, and
2.8.3. In accomplishing this task, the Contractor shall also comply with
**Post Orders, General Orders, Operational Procedures, Special Orders,
SMD's,** and **Privacy Act of 1974.**

**2.7.1 Physical Security Support Personnel**

+---------------------------------+--------------------------+---------+
| #                               | **MINIMUM STANDARDS**    | **W     |
| ###### PERFORMANCE REQUIREMENTS |                          | ORKLOAD |
|                                 |                          | DATA**  |
+---------------------------------+--------------------------+---------+
| 2.7.1 The Contractor shall      | Physical security        |         |
| provide support for physical    | support personnel shall  |         |
| security                        | be capable of responding |         |
|                                 | simultaneously to 4      |         |
| functions/tasks as requested to | separate incidents       |         |
| include, but not limited to,    | (assume one responder    |         |
| the                             | per event) or field work |         |
|                                 | to include               |         |
| following:                      | investigations,          |         |
|                                 | **\*\*close calls,** and |         |
|                                 | NRP/physical security    |         |
|                                 | surveys.                 |         |
+---------------------------------+--------------------------+---------+
| 1.  Assist JSC Security with    | Comply with security     | One per |
|     annual lunar sample         | requirements IAW         | year.   |
|     inventories. **(\*\*NPD     | **\*\*NPG 1620.1, JMI    |         |
|     1387.2F** provides          | 1620.1,** and any other  |         |
|     information regarding the   | JSC Security directives  |         |
|     use, control, and/or loan   | or regulations. Complete |         |
|     of lunar samples and is     | written reports IAW DRD  |         |
|     available in the TRL.)      | AN-2-6, and submit to    |         |
|                                 | JSC Security within 2    |         |
|                                 | weeks of initial survey. |         |
+---------------------------------+--------------------------+---------+
| 2.  Participate in reviews or   | Conduct detailed         | Pe      |
|     security assessments        | perimeter fence          | rimeter |
|     (perimeter fence            | inspections at least     | fence   |
|     inspections, building       | twice per week. Record   | insp    |
|     upgrades/renovations) and   | time, date, and results  | ections |
|     conduct pre-construction    | of inspections. Attend   | twice   |
|     briefings as appropriate.   | facility design meetings | weekly. |
|     **\*\*Examples of briefing  | and pre-construction     | Approx  |
|     notes and forms to be       | briefings as requested   | imately |
|     completed are available in  | or directed. Record time | 10      |
|     the TRL.**                  | and date of briefings    | pr      |
|                                 | and design reviews.      | e-const |
|                                 |                          | ruction |
|                                 |                          | br      |
|                                 |                          | iefings |
|                                 |                          | per     |
|                                 |                          | year    |
|                                 |                          | and 15  |
|                                 |                          | design  |
|                                 |                          | reviews |
|                                 |                          | per     |
|                                 |                          | year.   |
+---------------------------------+--------------------------+---------+
| 2.7.1.3 Investigate/respond to  | Provide written          | Approx  |
| **\*\*close call** reports.     | responses to JSC         | imately |
|                                 | Security within 3 days   | 240     |
|                                 | of receipt of            |         |
|                                 | **\*\*close call**       | **\*    |
|                                 | assignment.              | \*close |
|                                 |                          | calls** |
|                                 |                          | and/or  |
|                                 |                          | re      |
|                                 |                          | sponses |
|                                 |                          | per     |
|                                 |                          | year.   |
+---------------------------------+--------------------------+---------+
| 4.  Assist JSC Security,        | Notify the JSC Public    | 3 to 5  |
|     Federal, State, and local   | Affairs and Security     | per     |
|     law enforcement agencies in | Offices immediately in   | month.  |
|     serving civil and criminal  | criminal cases. Notify   |         |
|     warrants or subpoenas.      | the JSC Security Office  |         |
|                                 | on civil matters.        |         |
|                                 | Generate a Flash Report  |         |
|                                 | when assisting on both   |         |
|                                 | civil and criminal       |         |
|                                 | matters.                 |         |
+---------------------------------+--------------------------+---------+
| 5.  Execute traffic management  | Complete within 5-7 days | Approx  |
|     duties **IAW SMD 500-5**,   | of receipt of appeals,   | imately |
|     except attendance at        | suspensions, and         | 597     |
|     Traffic Appeal Board        | 10-point packages.       | traffic |
|     Hearings.                   |                          | appeals |
|                                 |                          | r       |
|                                 |                          | eceived |
|                                 |                          | and 370 |
|                                 |                          | sus     |
|                                 |                          | pension |
|                                 |                          | letters |
|                                 |                          | pr      |
|                                 |                          | ocessed |
|                                 |                          | per     |
|                                 |                          | year.   |
+---------------------------------+--------------------------+---------+
| 2.7.1.6                         |                          |         |
+---------------------------------+--------------------------+---------+
| 7.  Conduct investigations      | Complete interviews and  | Approx  |
|     (thefts, survey reports for | Reports of               | imately |
|     lost property, workplace    | Investigations within 2  | 20 per  |
|     violence, vandalism, etc.)  | weeks.                   | month.  |
|     or follow-up activities as  |                          |         |
|     directed.                   |                          |         |
|                                 |                          |         |
| > **\*\*JSC Policy on Workplace |                          |         |
| > Violence and Threatening      |                          |         |
| > Behavior is available in the  |                          |         |
| > TRL.**                        |                          |         |
+---------------------------------+--------------------------+---------+
| 8.  Develop/prepare             | Complete **\*\*Mission   | 8       |
|     **\*\*Mission Readiness     | Readiness Security       | m       |
|     Security Plans**,           | Plan** IAW DRD AN-2-10.  | issions |
|     distribute copies to COD    |                          | per     |
|     and JSC Security personnel  |                          | year.   |
|     as required, attend all     |                          |         |
|     mission readiness meetings, |                          |         |
|     and assist the JSC Security |                          |         |
|     Mission Coordinator(s) with |                          |         |
|     other requirements or as    |                          |         |
|     requested.                  |                          |         |
+---------------------------------+--------------------------+---------+
| 2.7.1.9 Conduct crew            | Ensure checks are        | 112     |
| homes/residence checks and      | completed once per week  | re      |
| coordinate similar              | (during launch and       | sidence |
|                                 | landing) and report any  | checks  |
| requirements with local law     | suspicious activity or   | per     |
| enforcement agencies.           | security incidents to    | year.   |
|                                 | JSC Security within 30   |         |
|                                 | minutes of observation   |         |
|                                 | IAW the Mission          |         |
|                                 | Readiness Security Plan  |         |
|                                 | described in DRD         |         |
|                                 | AN-2-10. Must be unarmed |         |
|                                 | while conducting this    |         |
|                                 | activity.                |         |
+---------------------------------+--------------------------+---------+
| 10. Prepare **\*\*Health        | Contact/meet with crew   | 8       |
|     Stabilization Report/Plan** | scheduler 15 days prior  | m       |
|     and include crew            | to each mission and      | issions |
|                                 | provide scheduling       | per     |
| > schedule in the **\*\*Mission | information for the      | year.   |
| > Readiness Security Plan**     | roving patrols to serve  |         |
| > prior to                      | as escorts during those  |         |
| >                               | designated time periods  |         |
| > submission to the COTR for    | for health stabilization |         |
| > final review/approval.        | purposes. Comply with    |         |
|                                 | health stabilization     |         |
|                                 | schedule included in the |         |
|                                 | mission readiness plan   |         |
|                                 | prepared and submitted   |         |
|                                 | in IAW DRD AN-2-11.      |         |
+---------------------------------+--------------------------+---------+
| 11. Support special events.     | Provide support as       |         |
|                                 | needed or requested.     |         |
+---------------------------------+--------------------------+---------+
| 12. Bike Patrol. The Bike       | Bike Patrol security     |         |
|     Patrol shall patrol the     | officers assigned to JSC |         |
|     Mall area and               | shall be armed, in       |         |
|                                 | uniform, and meet the    |         |
| surrounding parking lots, IAW   | minimum qualifications   |         |
| with Post Orders..              | and requirements         |         |
|                                 | established in paragraph |         |
|                                 | 2.3.1 and 2.3.1.1        |         |
|                                 | through 2.3.3. The Bike  |         |
|                                 | Patrol will provide      |         |
|                                 | support for special      |         |
|                                 | events. There will be    |         |
|                                 | two bicycle patrols and  |         |
|                                 | Bike Patrol Officers     |         |
|                                 | will have a Certificate  |         |
|                                 | of Completion in their   |         |
|                                 | personnel file, maintain |         |
|                                 | their equipment in       |         |
|                                 | working order and        |         |
|                                 | participate in           |         |
|                                 | continuing education for |         |
|                                 | the performance of their |         |
|                                 | duties.                  |         |
+---------------------------------+--------------------------+---------+

**2.7.2 Technical Support Personnel**

+---------------------------------+--------------------------+---------+
| #                               | #                        | **W     |
| ###### PERFORMANCE REQUIREMENTS | ###### MINIMUM STANDARDS | ORKLOAD |
|                                 |                          | DATA**  |
+---------------------------------+--------------------------+---------+
| The Contractor shall provide    | Technical support        |         |
| technical support for the       | personnel shall be       |         |
| following JSC Security          | capable of completing 3  |         |
| programs: personnel security,   | simultaneous             |         |
| foreign nationals, industrial   | tasks/assignments.       |         |
| security, and other             | (Buildings 110, 419, and |         |
| administrative functions as     | SCTF). The hours of      |         |
| requested to include, but not   | operation for the        |         |
| limited to, the following:      | Building 419 position    |         |
|                                 | shall be 8:00 a.m. --    |         |
|                                 | 4:30 p.m. The hours of   |         |
|                                 | operation for the        |         |
|                                 | Building 110 position    |         |
|                                 | shall be 6:00 a.m. --    |         |
|                                 | 2:30 p.m. The hours of   |         |
|                                 | operation for SCTF shall |         |
|                                 | be 7:30 a.m. -- 4 p.m.   |         |
+---------------------------------+--------------------------+---------+

+---------------------------------+--------------------------+---------+
| Provide data entry for the SOS, | Complete all required    | SOS-    |
| JSC Security Foreign National   | data entry at the end of | --about |
| (FN) Database, NASA Foreign     | each workday. Complete   | 1800    |
| National Management System      | all required filing at   | entries |
| (NFNMS formerly called IVAN),   | the end of each workday. | per     |
| Name Check Request System       |                          | year.   |
| (NCRS) or other databases as    | Comply with applicable   |         |
| required or requested.          | JSC regulations and      | JSC FN  |
|                                 | provide customer service | D       |
| Prepare/issue all visitor       | contact within 3 minutes | atabase |
| identification badges for U.S.  | of arrival.              | and     |
| citizens and foreign nationals, |                          | IVA     |
| as well as employee             | Provide OJT for          | N/NFNMS |
| identification badges for       | IVAN/NFNMS while working | System  |
| foreign nationals, including    | in IVAN. IVAN is a       | -       |
| resident aliens, utilizing the  | secure system;           | --about |
| IVAN/NFNMS system.              | therefore, DO NOT share  | 1,600   |
|                                 | login user names and     | badges  |
|                                 | passwords at any time.   | issued. |
|                                 | Password must be         | 100% at |
|                                 | protected by assigned    | B.110   |
|                                 | individual at all times. |         |
+---------------------------------+--------------------------+---------+
| Prepare statistical reports,    | Provide reports or other |         |
| metrics, presentations, and     | documentation IAW DRD    |         |
| spreadsheets                    | AN-1-3.                  |         |
|                                 |                          |         |
| utilizing computer              |                          |         |
| systems/programs such as        |                          |         |
| Windows/Word, Excel,            |                          |         |
| PowerPoint, etc.                |                          |         |
+---------------------------------+--------------------------+---------+
| C2.7.2.3 Complete International | IVAN closeouts must be   | IVAN    |
| Visitor Access Network (IVAN)   | completed by the end of  | cl      |
| closeouts.                      | each visit and on a      | oseouts |
|                                 | daily basis or as        | = 60    |
|                                 | required.                | per     |
|                                 |                          | week.   |
|                                 | Provide metrics for IVAN | Es      |
|                                 | closeouts per DRD AN 1-3 | timated |
|                                 |                          | time    |
|                                 |                          | r       |
|                                 |                          | equired |
|                                 |                          | per     |
|                                 |                          | c       |
|                                 |                          | loseout |
|                                 |                          | is 5-15 |
|                                 |                          | min.    |
+---------------------------------+--------------------------+---------+

**2.8 CLERICAL/ADMINISTRATIVE SUPPORT PERSONNEL**

The Contractor shall provide clerical and administrative support in
Buildings

1, 30, 110 and 419. Personnel assigned to Buildings 1, 30, and 110 shall
be

in uniform and cross-trained to perform clerical duties IAW Operational

Procedures, SMD's, and Desk Procedures**.** All personnel shall meet the

minimum qualifications and requirements established below.

The hours of operation for Building 1 shall be 7:30 a.m. -- 4 p.m.,
Monday through Friday, excluding holidays. The hours of operation for
Building 30 shall be shall be 6:30 a.m. -- 4 p.m., Monday through
Friday, excluding holidays, and a 24-hour operation during missions. The
hours of operation for the customer service help desk in Building 110
shall be 8 a.m. -- 4:30 p.m., Monday through Friday, excluding holidays.
The hours of operation for other services in Building 110 (badge clerk
operations) shall be 6 a.m. -- 10 p.m., daily, excluding Christmas Day.
The hours of operation for Building 419 shall be 8:30 a.m. -- 5:00 p.m

**2.8.1 Clerical/Administrative Support Personnel Minimum
Qualifications**

+---------------------------------+--------------------------+---------+
| # PERFORMANCE REQUIREMENTS      | #                        | #       |
|                                 | ###### MINIMUM STANDARDS |  WORKLO |
|                                 |                          | AD DATA |
+---------------------------------+--------------------------+---------+
| 2.8.1.1 Be a high school        | Copy of diploma or GED   |         |
| graduate or have passed a GED   | certificate in           |         |
| test indicating high school     | contractor personnel     |         |
| graduation level.               | records.                 |         |
+---------------------------------+--------------------------+---------+
| 2.  Basic personal computer     | Copy of resume           |         |
|     skills (e.g., Word          | maintained in contractor |         |
|     processing, internet        | personnel records.       |         |
|     access, e-mail, etc.).      |                          |         |
+---------------------------------+--------------------------+---------+

**2.8.2 Clerical/Administrative Support Personnel Training Program**

+---------------------------------+--------------------------+---------+
| # PERFORMANCE REQUIREMENTS      | #                        | #       |
|                                 | ###### MINIMUM STANDARDS |  WORKLO |
|                                 |                          | AD DATA |
+---------------------------------+--------------------------+---------+
| 1.  Clerical/administrative     | Within 90 days after     |         |
|     support personnel shall     | hire,                    |         |
|     meet minimum training       | clerical/administrative  |         |
|                                 | support personnel shall  |         |
| standards established below by  | complete an 80-hour      |         |
| attending and passing a 40-hour | training program         |         |
|                                 | developed, administered, |         |
| course of training (12 hours of | and/or documented by the |         |
| general customer service/public | Training Officer. OJT    |         |
|                                 | may be excluded for      |         |
| relations and 28 hours of       | those personnel assigned |         |
| site-specific training unique   | to Buildings 1, 30, and  |         |
| to JSC) and 40                  | 110 who have one-year    |         |
|                                 | experience at any NASA   |         |
| hours of OJT to be performed    | facility or relevant     |         |
| with an experienced person,     | experience. Candidates   |         |
| which                           | shall be given a written |         |
|                                 | and practical            |         |
| include, but are not limited    | examination. Maintain    |         |
| to, the following:              | copies of all            |         |
|                                 | certifications in the    |         |
|                                 | Contractor personnel     |         |
|                                 | records for review by    |         |
|                                 | JSC. The COTR will       |         |
|                                 | approve the training     |         |
|                                 | program before           |         |
|                                 | implementation.          |         |
+---------------------------------+--------------------------+---------+
| 1.  4 hours of customer service | Training must be         |         |
|     training to include, but    | completed before         |         |
|     not limited to the          | clerical personnel are   |         |
|                                 | assigned to perform      |         |
| > following:                    | duties.                  |         |
| >                               |                          |         |
| > \(a\) Standards of conduct,   |                          |         |
| > dress, and public relations   |                          |         |
| > to ensure                     |                          |         |
| >                               |                          |         |
| > courteous service is provided |                          |         |
| > at all times.                 |                          |         |
| >                               |                          |         |
| > \(b\) Discipline, respect for |                          |         |
| > others, and office etiquette. |                          |         |
| >                               |                          |         |
| > \(c\) Dependability,          |                          |         |
| > timeliness, and efficient     |                          |         |
| > service.                      |                          |         |
+---------------------------------+--------------------------+---------+
| 2.8.2.1.2 28 hours of site      | Site-specific training   |         |
| specific training to include,   | must be completed before |         |
| but not limited to the          | clerical personnel can   |         |
|                                 | perform assigned duties  |         |
| > following:                    | unsupervised or without  |         |
| >                               | an experienced clerk     |         |
| > \(a\) General site            | providing or overseeing  |         |
| > orientation, including JSC    | the OJT.                 |         |
| > organizations and             |                          |         |
| >                               | Maintain copies of all   |         |
| > functions.                    | third party fingerprint  |         |
| >                               | training certifications  |         |
| > \(b\) General overview of     | in the Contractor        |         |
| > applicable security           | personnel records for    |         |
| > requirements IAW NASA JSC     | review by JSC.           |         |
| > policies, procedures, and     |                          |         |
| > guidelines.                   |                          |         |
| >                               |                          |         |
| > \(c\) General overview of JSC |                          |         |
| > SMD's for Security Office     |                          |         |
| > process                       |                          |         |
| >                               |                          |         |
| > (500 series) and detailed     |                          |         |
| > overview of desk procedures   |                          |         |
| > per                           |                          |         |
| >                               |                          |         |
| > assigned functional area to   |                          |         |
| > include, but not limited to,  |                          |         |
| > the                           |                          |         |
| >                               |                          |         |
| > following:                    |                          |         |
| >                               |                          |         |
| > \(1\) Badge systems,          |                          |         |
| > controlled access cards, and  |                          |         |
| > software                      |                          |         |
| >                               |                          |         |
| > utilization to include, but   |                          |         |
| > not limited to, the Windstar, |                          |         |
| >                               |                          |         |
| > Hewlett Packard, CSCS, and    |                          |         |
| > LINX.                         |                          |         |
| >                               |                          |         |
| > \(2\) Procedures, approval    |                          |         |
| > processes, and verification   |                          |         |
| >                               |                          |         |
| > techniques for authorizations |                          |         |
| > (civil service employees,     |                          |         |
| >                               |                          |         |
| > contractors, foreign          |                          |         |
| > nationals, and                |                          |         |
| > official/unofficial           |                          |         |
| >                               |                          |         |
| > visitors). See JPG 1370.1,    |                          |         |
| > Procedures &                  |                          |         |
| >                               |                          |         |
| > Guidelines for Processing JSC |                          |         |
| > Visit/Badging                 |                          |         |
| >                               |                          |         |
| > Requests for Foreign          |                          |         |
| > Nationals & Representatives,  |                          |         |
| >                               |                          |         |
| > and Desk Procedures.          |                          |         |
| >                               |                          |         |
| > \(3\) Formal fingerprint      |                          |         |
| > training.                     |                          |         |
| >                               |                          |         |
| > \(4\) Traffic Vehicle Code,   |                          |         |
| > vehicle registration          |                          |         |
| > procedures,                   |                          |         |
|                                 |                          |         |
| processing citations, and       |                          |         |
| 10-point packages.              |                          |         |
|                                 |                          |         |
| > \(5\) Personnel security      |                          |         |
| > clearances, industrial        |                          |         |
| > security visit                |                          |         |
| >                               |                          |         |
| > request procedures, and       |                          |         |
| > personnel security and/or     |                          |         |
| >                               |                          |         |
| > investigative screening       |                          |         |
| > requirements for NRP, PRP,    |                          |         |
| > IT,                           |                          |         |
| >                               |                          |         |
| > and foreign nationals.        |                          |         |
+---------------------------------+--------------------------+---------+
| 3.  40 hours of OJT to include, | OJT training must be     |         |
|     but not limited to, the     | completed before         |         |
|     following:                  | clerical personnel can   |         |
|                                 | perform assigned duties  |         |
| ```{=html}                      | unsupervised or without  |         |
| <!-- -->                        | an experienced clerk     |         |
| ```                             | providing or overseeing  |         |
| (a) Microcomputer training for  | the OJT.                 |         |
|     all systems and software    |                          |         |
|                                 |                          |         |
| > Utilization (i.e, IVAN, SOS,  |                          |         |
| > Windstar, Hewlett Packard,    |                          |         |
| >                               |                          |         |
| > CSCS, LINX, etc.)             |                          |         |
|                                 |                          |         |
| (b) Fingerprinting              |                          |         |
|                                 |                          |         |
| (c) Security webpage processes  |                          |         |
|     and applications (e.g.,     |                          |         |
|                                 |                          |         |
| > electronic badging,           |                          |         |
| > verification, close-outs,     |                          |         |
| > data entry,                   |                          |         |
| >                               |                          |         |
| > etc.).                        |                          |         |
|                                 |                          |         |
| (d) Front desk processes and    |                          |         |
|     operations to include, but  |                          |         |
|     not                         |                          |         |
|                                 |                          |         |
| > limited to the following:     |                          |         |
| > maintenance of computer       |                          |         |
| >                               |                          |         |
| > records, photographing        |                          |         |
| > personnel, operation of       |                          |         |
| > laminating                    |                          |         |
|                                 |                          |         |
| equipment, and operation of     |                          |         |
| embossing equipment.            |                          |         |
|                                 |                          |         |
| (e) Detection of fraudulent,    |                          |         |
|     altered, and/or forged      |                          |         |
|     resident alien              |                          |         |
|                                 |                          |         |
| > "green" cards, visas,         |                          |         |
| > passports, alien registration |                          |         |
| > numbers, etc.                 |                          |         |
+---------------------------------+--------------------------+---------+

**2.8.3 Annual In-Service Training Program for Clerical/Administrative
Personnel**

+---------------------------------+--------------------------+---------+
| **PERFORMANCE REQUIREMENTS**    | **MINIMUM STANDARDS**    | ####### |
|                                 |                          |  WORKLO |
|                                 |                          | AD DATA |
+---------------------------------+--------------------------+---------+
| Clerical/administrative         | All                      |         |
| personnel shall complete this   | clerical/administrative  |         |
| training program annually.      | personnel shall complete |         |
| In-service or refresher         | a minimum of 24 hours of |         |
| training shall include a        | annual in-service        |         |
| minimum of a 24-hour course of  | training developed,      |         |
| study to update                 | administered, and        |         |
| clerical/administrative         | documented.              |         |
| personnel to include any new    |                          |         |
| requirements and procedures.    |                          |         |
+---------------------------------+--------------------------+---------+

**2.8.4 Building 1 Visit Clearance Operations**

+---------------------------------+--------------------------+---------+
| ## PERFORMANCE REQUIREMENTS     | #                        | ##      |
|                                 | ###### MINIMUM STANDARDS |  WORKLO |
|                                 |                          | AD DATA |
+---------------------------------+--------------------------+---------+
| 1.  Provide and issue           | Complete badging         | P       |
|     official/visitor badges and | requirements within 3    | osition |
|     temporary employee badges.  | minutes of arrival.      | staffed |
|     Badging services include    |                          | Monday- |
|     NASA civil service and      |                          | Friday, |
|     contractor personnel,       |                          | 8:30    |
|     persons on official         |                          | a.m     |
|     business, and distinguished |                          | .--4:30 |
|     visitors.                   |                          | p.m.,   |
|                                 |                          | ex      |
|                                 |                          | cluding |
|                                 |                          | h       |
|                                 |                          | olidays |
+---------------------------------+--------------------------+---------+
| 2.  Verify security clearance   | Perform assigned duties  |         |
|     information (telephonic)    | IAW **\*\*SMD #500-7**   |         |
|     for NASA personnel who      | and complete service     |         |
|     require access to           | within 3 minutes of      |         |
|     classified information      | telephone call.          |         |
|     onsite, at local contractor |                          |         |
|     facilities, or at TDY       |                          |         |
|     locations.                  |                          |         |
+---------------------------------+--------------------------+---------+
| 3.  Provide security clearance  | Perform assigned duties  |         |
|     information for JSC civil   | IAW **\*\*SMD #500-7**.  |         |
|     service personnel assigned  | Security clearance       |         |
|     to temporary duty (TDY)     | information for civil    |         |
|     locations or personnel      | service employees shall  |         |
|     visiting other facilities   | be sent to offsite       |         |
|     (local and out-of-state).   | locations the same day   |         |
|                                 | the request is received. |         |
+---------------------------------+--------------------------+---------+
| 4.  Receive visit clearance     | Ensure database entry is |         |
|     request letters for         | completed within 2 days  |         |
|     classified                  | of receipt of letters    |         |
|                                 | and perform other duties |         |
| visits/access from contractor   | IAW **\*\*SMD**          |         |
| organizations and other         | **#500-7**.              |         |
|                                 |                          |         |
| Government agencies, enter data |                          |         |
| into SOS, and send annual       |                          |         |
|                                 |                          |         |
| renewal request letters as      |                          |         |
| required.                       |                          |         |
+---------------------------------+--------------------------+---------+

**2.8.5 Building 30 Badge Office Operations**

+---------------------------------+--------------------------+---------+
| ## PERFORMANCE REQUIREMENTS     | #                        | ##      |
|                                 | ###### MINIMUM STANDARDS |  WORKLO |
|                                 |                          | AD DATA |
+---------------------------------+--------------------------+---------+
| 2.8.5.1 Issue temporary and     | Issue CAA card to        | P       |
| permanent Controlled Access     | customer within 5        | osition |
| Area (CAA) cards and complete   | minutes of arrival. Data | staffed |
| data entry IAW **\*\*SMD        | entered as required.     |         |
| #500-10, Installation Controls  |                          | 6       |
| and Badging/CAA Procedures and  |                          | a.m. -  |
| Desk Procedures.**              |                          | 4 p.m., |
|                                 |                          |         |
|                                 |                          | Monday- |
|                                 |                          | Friday, |
|                                 |                          | ex      |
|                                 |                          | cluding |
|                                 |                          | h       |
|                                 |                          | olidays |
|                                 |                          |         |
|                                 |                          | and 24  |
|                                 |                          | hours   |
|                                 |                          | during  |
|                                 |                          | mi      |
|                                 |                          | ssions. |
|                                 |                          |         |
|                                 |                          | 8       |
|                                 |                          | m       |
|                                 |                          | issions |
|                                 |                          | per     |
|                                 |                          | year.   |
+---------------------------------+--------------------------+---------+
| 2.8.5.2 Issue temporary badges  | Complete customer        |         |
| IAW **\*\*SMD #500-10,          | service within 5-10      |         |
| Installation Controls and       | minutes of arrival. Data |         |
| Badging/CAA Procedures and Desk | entry as required.       |         |
| Procedures.**                   |                          |         |
+---------------------------------+--------------------------+---------+

**2.8.6 Building 110 Help Desk and Customer Service Support**

+---------------------------------+--------------------------+---------+
| ## PERFORMANCE REQUIREMENTS     | #                        | ##      |
|                                 | ###### MINIMUM STANDARDS |  WORKLO |
|                                 |                          | AD DATA |
+---------------------------------+--------------------------+---------+
| 1.  Provide support for the     | Comply with JSC          | P       |
|     control of the JSC lost and | procedures or as         | osition |
|     found property              | requested.               | staffed |
|                                 |                          | at      |
| program to include, but not     |                          | B       |
| limited to, the following:      |                          | uilding |
| receive and store               |                          | 110     |
|                                 |                          |         |
| property under locked           |                          | 8       |
| conditions; maintain records of |                          | a.m. -  |
| property; make                  |                          | 4:30    |
|                                 |                          | p.m.,   |
| attempts to locate owner;       |                          |         |
| return property and record      |                          | Monday- |
| applicable                      |                          | Friday, |
|                                 |                          | ex      |
| information; and excess         |                          | cluding |
| property as required.           |                          | h       |
|                                 |                          | olidays |
+---------------------------------+--------------------------+---------+
| 2.  Receive key request forms   | Comply with **\*\*SMD    | P       |
|     from civil service and      | #500-16**. All key       | osition |
|     contractor                  | requests are processed   | staffed |
|                                 | and issued within 7      | at      |
| > employees, verify/confirm     | working days.            | lo      |
| > authorized signatures, and    |                          | cksmith |
| >                               |                          | shop,   |
| > coordinate requests with      |                          | B       |
| > locksmith. Prepare required   |                          | uilding |
| > task                          |                          | 262;    |
| >                               |                          |         |
| > orders or documentation,      |                          | 8 a.m.  |
| > receive keys from locksmith   |                          | -- 4:30 |
| > and                           |                          | p.m.,   |
| >                               |                          | Monday- |
| > distribute to employees;      |                          | Friday, |
| > track lost keys, complete     |                          | ex      |
| > filing as                     |                          | cluding |
| >                               |                          | h       |
| > required, and enter data in   |                          | olidays |
| > the SOS database on a daily   |                          |         |
| > basis.                        |                          |         |
+---------------------------------+--------------------------+---------+
| 3.  Manage the NASA JSC         | Comply with **SMD        | Approx  |
|     Contractor Termination      | 500-15** provide         | imately |
|     Process.                    | information within 5     | 200-300 |
|                                 | minutes of telephone     | "w      |
|                                 | requests, and complete   | alk-in" |
|                                 | tasks no later than 24   | termi   |
|                                 | hours after receipt of   | nations |
|                                 | information or written   | per     |
|                                 | requests.                | month.  |
|                                 |                          |         |
|                                 | Provide metrics for      |         |
|                                 | terminations per DRD     |         |
|                                 | AN-1-3                   |         |
+---------------------------------+--------------------------+---------+
| 4.  Coordinate all security     | **Comply with SMD        |         |
|     requirements for classified | #500-12** and ensure     |         |
|     meetings and receive        | that all waste is picked |         |
|     telephone or e-mail         | up within 2 working days |         |
|     requests for                | of initial request.      |         |
|     classified/sensitive waste  |                          |         |
|     pickup for destruction IAW  |                          |         |
|     **\*\*SMD #500-12.**        |                          |         |
+---------------------------------+--------------------------+---------+
| 2.8.6.6 Prepare Daily Security  | Provide log IAW DRD      |         |
| Gates Log for all security      | AN-2-6 at the end of the |         |
| gates to                        | shift . Security gates   |         |
|                                 | must receive daily logs  |         |
| include, but not limited to,    | no later than 6 a.m. the |         |
| notification of PAO VIP tours,  | following day.           |         |
|                                 |                          |         |
| special events, special visitor |                          |         |
| instructions.                   |                          |         |
+---------------------------------+--------------------------+---------+
| 7.  Assist JSC                  | Complete action upon     |         |
|     directorate/division        | request.                 |         |
|     offices with the issuance   |                          |         |
|     of                          |                          |         |
|                                 |                          |         |
| > escort-required visitor       |                          |         |
| > badges.                       |                          |         |
+---------------------------------+--------------------------+---------+
| 8.  Provide an advanced log for | Submit to the EDC at the |         |
|     opening/closing buildings   | end of the workday.      |         |
|     during                      |                          |         |
|                                 |                          |         |
| non-duty hours to the EDC for   |                          |         |
| after-hour activities or work   |                          |         |
| to be                           |                          |         |
|                                 |                          |         |
| performed.                      |                          |         |
+---------------------------------+--------------------------+---------+
| 9.  Receive letters from JSC    | Complete issuance of     |         |
|     Security Office or          | permit within 2 days of  |         |
|     contractor management       | request.                 |         |
|     requesting service vehicle  |                          |         |
|     parking permits, official   |                          |         |
|     visitor vehicle permits,    |                          |         |
|     and protocol vehicle        |                          |         |
|     permits, etc., and forward  |                          |         |
|     letters to the JSC Security |                          |         |
|     Office for approval.        |                          |         |
+---------------------------------+--------------------------+---------+

**2.8.7 Building 110 Badge Clerk/Visitor Control Operations**

+---------------------------------+--------------------------+---------+
| ## PERFORMANCE REQUIREMENTS     | #                        | ##      |
|                                 | ###### MINIMUM STANDARDS |  WORKLO |
|                                 |                          | AD DATA |
+---------------------------------+--------------------------+---------+
| 1.  Provide personnel           | Preparation, issuance,   | Badging |
|     administrative functions    | and access to            | office  |
|     relating to all badging and | badges/CAA's, decals,    | hours 6 |
|                                 | records, etc. will be in | a.m. to |
| vehicle decals and temporary    | compliance with JSC      | 10      |
| passes for JSC civil service    | security policy          | p.m. -  |
| employees,                      | directives, procedure    | 7 days  |
|                                 | and guidelines, and      | a week. |
| contractors, and official       | \*\*SMD's. The badges    | The     |
| visitor personnel which         | and decals shall be      | badging |
| include, but not limited        | restricted to authorized | office  |
|                                 | personnel only. Secure   | is      |
| to, the following:              | all badges and records   | closed  |
|                                 | at the close of each     | on      |
|                                 | business day.            | Ch      |
|                                 |                          | ristmas |
|                                 |                          | Day.    |
|                                 |                          |         |
|                                 |                          | ##      |
+---------------------------------+--------------------------+---------+
| ## Prepare/i                    | ## Comply wi             | Issue   |
| ssue all employee identificatio | th applicable JSC regula | 6500    |
| n badges for civil service and  | tions, and provide custo | -7500   |
| contractor personnel, astronaut | mer service contact with | picture |
|  dependents, retired civil serv | in 3 minutes of arrival. | badges  |
| ice personnel, foreign national |                          | per     |
| s, spouses or designated depend |                          | year.   |
| ent, and official visitors, as  |                          | Produce |
| required, utilizing all types o |                          | 18,000  |
| f microcomputers, systems, and  |                          | -20,000 |
| software (e.g., OJT for IVAN, N |                          | non-    |
| FNMS, SOS, Windstar, Hewlett Pa |                          | picture |
| ckard, JSC Security webpage pro |                          | te      |
| cesses and applications for ele |                          | mporary |
| ctronic badging/passes, etc.).  |                          | badges  |
|                                 |                          | per     |
|                                 |                          | year.   |
|                                 |                          | Produce |
|                                 |                          | one-day |
|                                 |                          | e       |
|                                 |                          | mployee |
|                                 |                          | badges  |
|                                 |                          | = 6000  |
|                                 |                          | -6500   |
|                                 |                          | per     |
|                                 |                          | year.   |
|                                 |                          | SOS     |
|                                 |                          | Data    |
|                                 |                          | entries |
|                                 |                          | = 7000  |
|                                 |                          | per     |
|                                 |                          | year    |
|                                 |                          | (       |
|                                 |                          | 400-600 |
|                                 |                          | per     |
|                                 |                          | month). |
|                                 |                          | Episite |
|                                 |                          | (will   |
|                                 |                          | be      |
|                                 |                          | Lenel)  |
|                                 |                          | data    |
|                                 |                          | entries |
|                                 |                          | =       |
|                                 |                          | 60      |
|                                 |                          | 00-6500 |
|                                 |                          | per     |
|                                 |                          | year.   |
+---------------------------------+--------------------------+---------+
| 2.8.7.3 Fingerprint designated  | Fingerprints shall meet  | Number  |
| personnel for security          | the quality standards    | of      |
| checks/investigations or        | established by the       | Civil   |
| clearance purposes IAW SMD      | Office of Personnel      | Service |
| 500-9 and Desk Procedures. In   | Management and FBI. The  | Pe      |
| addition to the civil service   | rejection rate for       | rsonnel |
| personnel required by SMD       | fingerprints shall not   | Finge   |
| 500-9, fingerprinting is also   | exceed 2 percent of the  | rprints |
| required for personnel on other | total submitted per      |         |
| contracts supporting JSC,       | year.                    | 4/00 -  |
| resident aliens, foreign        |                          | 3/01 =  |
| national visitors, and foreign  | Metrics shall be         | 353     |
| national                        | provided by category     |         |
| employees/representatives.      | breakdown IAW DRD AN-1-3 | 4/01 -  |
|                                 |                          | 9/01 =  |
|                                 |                          | 186     |
|                                 |                          |         |
|                                 |                          | Approx. |
|                                 |                          | Number  |
|                                 |                          | of      |
|                                 |                          |         |
|                                 |                          | Finge   |
|                                 |                          | rprints |
|                                 |                          | r       |
|                                 |                          | equired |
|                                 |                          | a       |
|                                 |                          | nnually |
|                                 |                          | 30      |
|                                 |                          | 00-4000 |
|                                 |                          |         |
|                                 |                          | Additi  |
|                                 |                          | onally, |
|                                 |                          | there   |
|                                 |                          | is a    |
|                                 |                          | fing    |
|                                 |                          | erprint |
|                                 |                          | backlog |
|                                 |                          | of 6000 |
|                                 |                          | that    |
|                                 |                          | must be |
|                                 |                          | co      |
|                                 |                          | mpleted |
|                                 |                          | by      |
|                                 |                          | October |
|                                 |                          | 1,      |
|                                 |                          | 2002.   |
+---------------------------------+--------------------------+---------+
| 4.  Photograph personnel and    | ## Comply                | Produce |
|     operate laminating and      | with applicable JSC and  | 6500    |
|     embossing equipment, as     | HQS regulations (NPG 162 | -7500   |
|     required, for the           | 0.1A). Picture badges no | picture |
|     badging/visitor control     | w required for requests  | badges  |
|     operations based on new     | for 30 days or more inst | per     |
|     Headquarters security       | ead of previous requirem | year.   |
|     badging requirements.       | ents of 89 days or more. |         |
+---------------------------------+--------------------------+---------+
| 5.  Conduct verification        | ## All badge requests ar |         |
|     processes utilizing         | e verified for correct s |         |
|     security webpage            | ignature authorizations. |         |
|     (electronic) or JSC Form    |                          |         |
|     200 -- Signature Card       |                          |         |
|     (manual) to ensure          |                          |         |
|     authorized signatures are   |                          |         |
|     provided for badging and    |                          |         |
|     other required activities.  |                          |         |
|     Provide closeout functions  |                          |         |
|     for advanced badging and    |                          |         |
|     all other functional areas  |                          |         |
|     as required or requested.   |                          |         |
+---------------------------------+--------------------------+---------+
| ## Issue permanent decals and   | ## Provide custo         | [SOS    |
|  temporary car passes, as requi | mer service contact with | Data]   |
| red, to NASA civil service empl | in 3 minutes of arrival. | {.mark} |
| oyees or contractor personnel.  |                          |         |
|                                 |                          | 10,000  |
|                                 |                          | Te      |
|                                 |                          | mporary |
|                                 |                          | passes  |
|                                 |                          | an      |
|                                 |                          | nually. |
|                                 |                          | 60      |
|                                 |                          | 00-6500 |
|                                 |                          | pe      |
|                                 |                          | rmanent |
|                                 |                          | decals  |
|                                 |                          | issued  |
|                                 |                          | a       |
|                                 |                          | nnually |
+---------------------------------+--------------------------+---------+
| ## Update SO                    | ## Complete da           | SOS     |
| S when permanent decals are iss | ta entry upon receipt of | Data    |
| ued, terminated, or destroyed.  |  information or request. | entries |
|                                 |                          | = 7000  |
|                                 |                          | per     |
|                                 |                          | year    |
|                                 |                          | (       |
|                                 |                          | 400-600 |
|                                 |                          | per     |
|                                 |                          | month). |
+---------------------------------+--------------------------+---------+

7.  **Building 419 Clerical/Administrative Duties**

+---------------------------------+--------------------------+---------+
| ##                              | ## Building 419 Cle      |         |
|  Provide routine filing, develo | rical/Administrative Sup |         |
| pment of charts, graphs and for | port shall be capable of |         |
| ms using Windows-based software |  performing two (2) simu |         |
| , conduct personnel security ch | ltaneous tasks/assignmen |         |
| ecks and scanning of documents. | ts. Building 419 Clerica |         |
|                                 | l/Administrative shall b |         |
|                                 | e 8:30 a.m. -- 5:00 p.m. |         |
+---------------------------------+--------------------------+---------+

+---------------------------------+--------------------------+---------+
| ## Assemble/mail investiga      | ## Co                    | Mail    |
| tion forms/packages to employee | mplete within 2 days of  | approx  |
| s, and review all forms or pape | request or as directed I | imately |
| rwork received for accuracy and | AW SMD 500-6 (foreign na | 7,500   |
|  completeness for the following | tionals) and SMD 500-9 ( | total   |
|  programs: PRP, I/T, NRP, and f | personnel security scree | investi |
| oreign nationals. Mail complete | ning). No rejects or ret | gations |
| d paperwork to OPM and other Fe | urns received from OPM a | per     |
| deral agencies for file review. | nd all information neede | year.   |
|                                 | d for any NCRS checks is | SOS     |
|                                 |  provided. Packages are  | data    |
|                                 | mailed within 2-3 days o | entries |
|                                 | f final review. Complete | =       |
|                                 |  all required filing at  | 15      |
|                                 | the end of each workday. | 00-2000 |
|                                 |                          | an      |
|                                 |                          | nually. |
+---------------------------------+--------------------------+---------+
| 1.  Conduct the following       | Complete checks within   | Approx  |
|     checks as requested.        | 2-3 days of receipt of   | imately |
|                                 | forms. Complete all      | 30      |
| ```{=html}                      | required filing at the   | 00-3300 |
| <!-- -->                        | end of each workday.     | NCRS    |
| ```                             |                          | checks  |
| (a) Name Check Request System   |                          | per     |
|     (NCRS)                      |                          | year.   |
|                                 |                          | Approx  |
| (b) Office of Personnel         |                          | imately |
|     Management (OPM)            |                          | 2000    |
|                                 |                          | -25,000 |
| (c) Immigration and             |                          | OPM     |
|     Naturalization Service      |                          | checks  |
|     (INS)                       |                          | per     |
|                                 |                          | year.   |
| ##                              |                          | Approx  |
|                                 |                          | imately |
|                                 |                          | 200     |
|                                 |                          | -300    |
|                                 |                          | INS     |
|                                 |                          | checks  |
|                                 |                          | per     |
|                                 |                          | year.   |
+---------------------------------+--------------------------+---------+
| 1.  Provide document imaging    | Conversion of all        | 40      |
|     for all personnel security  | personnel security and   | pages   |
|     and foreign national        | foreign national         | per     |
|     records (scanning and       | documentation into an    | day.    |
|     retrieval) to include, but  | electronic system shall  |         |
|     not limited to, the         | be completed by the end  | 50,000  |
|     following:                  | of the 4.5-year          | pages   |
|                                 | contract.                | per yr. |
| ```{=html}                      |                          |         |
| <!-- -->                        | Data scanned and entered | S       |
| ```                             | within 24 hours of       | canners |
| (a) Scan new documents as they  | receipt.                 | are     |
|     are received.               |                          | Gov     |
|                                 | Data scanned and         | ernment |
| (b) Convert existing paper      | cataloged accurately.    | pr      |
|     documents to electronic     |                          | ovided. |
|     files. These are            |                          |         |
|                                 |                          |         |
| > secure documents and cannot   |                          |         |
| > be removed from the JSC       |                          |         |
| > Security                      |                          |         |
| >                               |                          |         |
| > Office and must be scanned on |                          |         |
| > location.                     |                          |         |
+---------------------------------+--------------------------+---------+

9.  **MISCELLANEOUS SERVICES**

**2.9.1 Uniforms**

  ------------------------------------- ----------------------- -------------
  **PERFORMANCE REQUIREMENTS**          **MINIMUM STANDARDS**   **WORKLOAD
                                                                DATA**

  **2.9.1.** Designated Contractor                              
  personnel shall perform their duties                          
  in contractor provided uniforms                               
  approved by the COTR.                                         

  **2.9.1.1 Security Officer            Uniforms to be approved See \*\***TRL
  Uniforms:** The Security Chief,       by the COTR.            for current
  Training Officer, Shift Supervisors,                          list of
  EDC Supervisor/Lead Dispatchers,                              uniforms**.
  Security Officers, EDC Dispatchers,                           
  Locksmith, and Sensitive Waste                                
  Technician shall be issued uniforms                           
  by the Contractor.                                            

  **2.9.1.2 Administrative Support      Uniforms to be approved 
  Personnel Uniforms:** The             by the COTR.            
  administrative support personnel who                          
  provide customer service support and                          
  badging operations at Buildings 1,                            
  30, and 110 shall be issued standard                          
  uniforms by the Contractor.                                   
  ------------------------------------- ----------------------- -------------

**2.9.2 Flags and Pennants**

+------------------------------------+-----------------------+---------+
| **PERFORMANCE REQUIREMENTS**       | **MINIMUM STANDARDS** | **W     |
|                                    |                       | ORKLOAD |
|                                    |                       | DATA**  |
+------------------------------------+-----------------------+---------+
| > Flag Procedures: The Contractor  | Provide flag services |         |
| > shall raise and lower the        | daily.                |         |
| > American, Texas, and NASA flags  |                       |         |
| > on the flag poles including, but |                       |         |
| > not limited to, the following    |                       |         |
| > locations: south of Building 1,  |                       |         |
| > on top of Building 30 South, and |                       |         |
| > EF IAW **\*\*36 USCS § 174**.    |                       |         |
| > The flags shall be raised no     |                       |         |
| > later than 7 a.m. and lowered by |                       |         |
| > 7 p.m. daily; however, the       |                       |         |
| > American flag shall be flown at  |                       |         |
| > all times (24 hours per day, 7   |                       |         |
| > days per week) at Building 30.   |                       |         |
| > During space shuttle missions,   |                       |         |
| > the Contractor shall raise the   |                       |         |
| > appropriate shuttle pennant      |                       |         |
| > underneath the NASA flag on the  |                       |         |
| > flagpole south of Building 1     |                       |         |
| > once the shuttle has achieved    |                       |         |
| > orbit. The space shuttle pennant |                       |         |
| > shall also be displayed in the   |                       |         |
| > Building 30 Lobby once the space |                       |         |
| > shuttle has achieved orbit. The  |                       |         |
| > flags and pennants on the        |                       |         |
| > flagpoles south of Building 1    |                       |         |
| > shall be flown 24 hours/day      |                       |         |
| > until the space shuttle lands.   |                       |         |
| > The Contractor shall ensure that |                       |         |
| > appropriate lighting is provided |                       |         |
| > during the hours of darkness.    |                       |         |
| > The space shuttle pennants are   |                       |         |
| > taken down once the space        |                       |         |
| > shuttle lands. See               |                       |         |
| > **\*\*Operational Procedures     |                       |         |
| > located in the TRL**. The        |                       |         |
| > Contractor shall inspect the     |                       |         |
| > flags and coordinate repairs or  |                       |         |
| > replacement of flags with the    |                       |         |
| > JSC Supply and Materials Branch. |                       |         |
|                                    |                       |         |
| During periods of national         |                       |         |
| mourning, flags shall be lowered   |                       |         |
| to half-staff as directed IAW      |                       |         |
| **\*\*NASA Management Instruction  |                       |         |
| (NMI) 1020.2** or as directed.     |                       |         |
+------------------------------------+-----------------------+---------+

**2.9.3 Firearms**

+------------------------------------+-----------------------+---------+
| **PERFORMANCE REQUIREMENTS**       | **MINIMUM STANDARDS** | **W     |
|                                    |                       | ORKLOAD |
|                                    |                       | DATA**  |
+------------------------------------+-----------------------+---------+
| 1.  The Contractor shall provide a | Firearms to be kept   |         |
|     sufficient number of firearms  | clean and in          |         |
|     to arm all on-duty personnel   | serviceable condition |         |
|     and a sufficient number of     | at all times.         |         |
|     replacements to arm additional |                       |         |
|     personnel if required. Each    | Document annual       |         |
|     Security Officer will be       | inspection.           |         |
|     assigned a dedicated firearm.  |                       |         |
|     The Security Officer must      | Conversion to all 9mm |         |
|     qualify and be certified on    | pistols within 90     |         |
|     their assigned firearm. The    | days of contract      |         |
|     firearms shall be high quality | start.                |         |
|     9mm automatic pistols.         |                       |         |
|     Firearms shall be inspected    |                       |         |
|     annually by a qualified        |                       |         |
|     gunsmith and repaired as       |                       |         |
|     required. The Contractor shall |                       |         |
|     provide all ammunition for     |                       |         |
|     on-duty firearms and for       |                       |         |
|     qualification purposes.        |                       |         |
|     On-duty ammunition shall be    |                       |         |
|     standard ball type. Types of   |                       |         |
|     firearms and ammunition shall  |                       |         |
|     be approved by the JSC         |                       |         |
|     Security Office.               |                       |         |
|                                    |                       |         |
| At contract start, the Contractor  |                       |         |
| will be issued the existing .38    |                       |         |
| caliber revolvers listed in        |                       |         |
| Section J, Attachment F, List 1.   |                       |         |
| The Contractor shall have          |                       |         |
| converted to the 9mm automatic     |                       |         |
| pistols within 90 days after       |                       |         |
| contract start. When conversion is |                       |         |
| complete, the .38 caliber          |                       |         |
| revolvers shall be turned into the |                       |         |
| Government for disposal.           |                       |         |
+------------------------------------+-----------------------+---------+
| 2.  Firearms shall be stored in a  | Secure firearms at    |         |
|     safe or shelved area within a  | all times.            |         |
|     secured area.                  |                       |         |
+------------------------------------+-----------------------+---------+
| 2.9.3.3. Hearing Conservation      | Provide, at a         | Approx  |
| Program                            | minimum, hearing test | imately |
|                                    | annually for all      | 130     |
| All personnel that are required to | employees that        | hearing |
| perform firearms                   | perform firearms      | tests   |
| training/qualification shall       | training. Those       | an      |
| receive a briefing on hearing      | employees determined  | nually. |
| conservation and have their        | to be "at risk" may   |         |
| hearing tested. The contractor     | have to be tested     | Br      |
| shall provide adequate hearing     | more often as         | iefings |
| protection at the firing range to  | determined by the     | to new  |
| protect all employees. The level   | contractor's safety   | hires   |
| of hearing protection shall        | manager.              | --      |
| correspond to the hearing test     |                       | approx  |
| results.                           | Maintain records of   | imately |
|                                    | hearing tests and     | 20      |
|                                    | hearing conservation  | an      |
|                                    | training.             | nually. |
|                                    |                       |         |
|                                    | Compare annual        |         |
|                                    | results and initiate  |         |
|                                    | changes to the        |         |
|                                    | hearing conservation  |         |
|                                    | program where         |         |
|                                    | warranted.            |         |
|                                    |                       |         |
|                                    | Provide annual report |         |
|                                    | to NASA COTR on       |         |
|                                    | program status.       |         |
+------------------------------------+-----------------------+---------+

4.  **Special Events**

+------------------------------------+-----------------------+---------+
| **PERFORMANCE REQUIREMENTS**       | **MINIMUM STANDARDS** | **W     |
|                                    |                       | ORKLOAD |
|                                    |                       | DATA**  |
+------------------------------------+-----------------------+---------+
| 1.  The Contractor shall be        | Coordinate planning   | 2000    |
|     required to support special    | for Special Event     | ho      |
|     events at JSC. Special event   | requirements with the | urs/yr. |
|     services to be provided by the | Security Office.      |         |
|     Contractor shall include, but  |                       |         |
|     are not limited to, traffic    | Submit written        |         |
|     control, escort services,      | plans/schedules for   |         |
|     staffing special fixed, and    | all special events to |         |
|     roving posts, additional       | the Security Office   |         |
|     staffing of routine fixed      | at least 10 calendar  |         |
|     posts, plain-clothes           | days prior to the     |         |
|     surveillance, etc. Examples of | event for final       |         |
|     special events include, but    | review and approval   |         |
|     are not limited to, Astronaut  | by the COTR IAW DRD   |         |
|     Return Ceremonies, JSC Open    | AN-2-4.               |         |
|     House, Ballunarfest, Safety    |                       |         |
|     and Total Health Day,          | Provide copies of     |         |
|     Inspection Day, parades, VIP   | support plans to the  |         |
|     visits, Chili Cook Offs, etc.  | EDC.                  |         |
|     **\*\*Examples of special      |                       |         |
|     events and staffing support    | Provide support as    |         |
|     will be available in the       | defined in the        |         |
|     TRL.**                         | approved plans.       |         |
|                                    |                       |         |
| > The Contractor shall develop     |                       |         |
| > with NASA concurrence and        |                       |         |
| > provide written plans/schedules  |                       |         |
| > for all special events.          |                       |         |
+------------------------------------+-----------------------+---------+

4.  **Firearms Training**

+------------------------------------+-----------------------+---------+
| **PERFORMANCE REQUIREMENTS**       | **MINIMUM STANDARD**  | **W     |
|                                    |                       | ORKLOAD |
|                                    |                       | DATA**  |
+------------------------------------+-----------------------+---------+
| **Provide firearms training to ten | Training program      | FATS    |
| (10) JSC Security Civil Servant    | shall be in           | t       |
| personnel. The Contractor shall    | compliance with       | raining |
| develop, implement, and manage     | current NPG 1620 and  | once    |
| training programs. Contractor      | JSC Security Office   | every   |
| shall contract with a local firing | Management            | 12      |
| range to conduct NASA weapons      | Directives.           | months. |
| qualifications. Scores shall be    |                       | Semi-au |
| recorded and forwarded to the      |                       | tomatic |
| Security Officer.**                |                       | and     |
|                                    |                       | Shotgun |
| **Contractor will provide FATS     |                       | t       |
| (Firearm Training System) at       |                       | raining |
| Building 262.**                    |                       | semi-an |
|                                    |                       | nually. |
| **Contractor will only schedule    |                       |         |
| civil servants for training at     |                       |         |
| times when security officers are   |                       |         |
| also scheduled for                 |                       |         |
| qualification.**                   |                       |         |
+------------------------------------+-----------------------+---------+

**2.10 Special Response Team (SRT)**

**2.10.1 SRT General Requirements**

The Contractor shall provide the capability of an on-site Special
Response Team (SRT). The hours of operation shall be during normal
working hours (8-hour shift), unless otherwise requested. NASA will
require additional support for special events occurring outside normal
working hours (Workload Data: 4 special events, 10 hours per event). The
SRT shall have the capability to respond to and contain emergency
incidents, which are beyond the capability of the normal security
patrols. This may include but is not limited to: methods of handling
barricaded suspects, hostage rescue, workplace violence, or containment
of other incidents until local police SRT units are deployed. The SRT
may also be deployed to assist in the security of visiting dignitaries
including the President, Vice President, and other visiting dignitaries
or other similar task as directed by NASA. The Contractor shall assist
the Government in developing procedures, strategies, and response
tactics for the team. All SRT members shall be certified with Federal
Arrest Authority (FAA) in accordance with U.S Code 42, Chapter 26,
Sub-Chapter 1, 2456A "Arrest Authority" such that a person certified
with FAA would be on duty during the above specified routine hours. When
not engaged in actual emergency responses, the SRT may be utilized to
augment the normal work force, however, they shall be available for
immediate deployment when required.

**2.10.2 SRT Minimum Qualifications -** (In addition to Texas Commission
on Private Security requirements)

  ------------------------------ ---------------------------- ------------
  **PERFORMANCE REQUIREMENTS**   **MINIMUM STANDARDS**        **WORKLOAD
                                                              DATA**

  2.10.2.1 Be a high school      Copy of diploma or GED       
  graduate or have passed a GED  certificate in contractor    
  test indicating high school    personnel records.           
  graduation level.                                           

  2.10.2.2 Shall complete a      Copy maintained in           
  medical or physical            Contractor personnel         
  examination performed by a     records.                     
  licensed physician and/or                                   
  certified training officer                                  
  during the initial hiring                                   
  process and, thereafter, on an                              
  annual basis.                                               

  2.10.2.3 Certification by      Maintain copy of             
  \*\*TCLEOSE, Police Officer    certification in employee's  
  Standards and Training (POST)  personnel file.              
  from another State or                                       
  equivalent military training.                               

  2.10.2.4 Completion of Basic   Maintain copy of             
  SWAT and Advanced SWAT Schools certification in employee's  
  that have been certified by a  personnel file.              
  State POST, FBI, or other                                   
  certifying agency.                                          

  2.10.2.5 **RESERVED**                                       

  2.10.2.6 Federal Arrest        Certification required 90    
  Authority Certification        days after contract start.   
                                 Maintain copy of             
                                 certification in employee's  
                                 personnel file.              
  ------------------------------ ---------------------------- ------------

**2.10.3 SRT Training**

  ------------------------------ ---------------------------- ------------
  **PERFORMANCE REQUIREMENTS**   **MINIMUM STANDARDS**        **WORKLOAD
                                                              DATA**

  2.10.3.1 In-Service and        Training Plan to be approved 
  Advanced Training as required  by the Government            
  to maintain certification and                               
  competence in SRT/SWAT                                      
  activities.                                                 

  2.10.3.2 Maintain annual       Annual recertification       
  certification for Federal      accomplished and documented. 
  Arrest Authority.                                           
  ------------------------------ ---------------------------- ------------

**2.11 Bomb Threat Assessment**

The Contractor shall provide the capability of an on-site Bomb Threat
Assessment. The Assessment capability shall be available during normal
working hours as well as by pager during off hours if needed. The Bomb
Threat Assessment capability shall include responding to and
coordinating the resolution of threats and emergency incidents, which
are beyond the capability of the normal security patrols.

1.  **B2.11.1 Bomb Threat Assessment Requirements**

+-----------------------------+-----------------------------+---------+
| **PERFORMANCE               | **MINIMUM STANDARDS**       | **W     |
| REQUIREMENTS**              |                             | ORKLOAD |
|                             |                             | DATA**  |
+-----------------------------+-----------------------------+---------+
| 2.11.1.1 The Contractor     |                             | Inve    |
| shall provide the           |                             | stigate |
| capability to respond to    |                             | 6       |
| bomb threats and suspicious |                             | sus     |
| packages including the      |                             | picious |
| following:                  |                             | p       |
|                             |                             | ackages |
| a\) Investigate and conduct |                             | an      |
| searches to locate items    |                             | nually. |
| described in threats.       |                             |         |
|                             |                             | Inve    |
| b\) Identify packages or    |                             | stigate |
| items and make a            |                             | 1 bomb  |
| determination if they are   |                             | threat  |
| potential hazardous         |                             | an      |
| devices.                    |                             | nually. |
|                             |                             |         |
| c\) Determine the           |                             |         |
| perimeters to be            |                             |         |
| established for securing an |                             |         |
| area or building should a   |                             |         |
| package or items be         |                             |         |
| determined a threat.        |                             |         |
|                             |                             |         |
| Potential hazardous devices |                             |         |
| examples are a bomb,        |                             |         |
| improvised explosive        |                             |         |
| device, commercial          |                             |         |
| explosives, illegal         |                             |         |
| fireworks, suspicious       |                             |         |
| packages, or military       |                             |         |
| ordinance.                  |                             |         |
+-----------------------------+-----------------------------+---------+
| 2.11.1.2 Develop internal   | Procedures developed and    |         |
| procedures for response to  | drills performed.           |         |
| bomb threats, and/or        |                             |         |
| suspicious packages, and    |                             |         |
| participate in drills to    |                             |         |
| test responses.             |                             |         |
+-----------------------------+-----------------------------+---------+
| 2.11.1.3 RESERVED           |                             |         |
+-----------------------------+-----------------------------+---------+
| 2.11.1.4 Support meetings   | Attend scheduled meetings.  |         |
| with the Houston Area Bomb  |                             |         |
| Council.                    |                             |         |
+-----------------------------+-----------------------------+---------+

1.  **B2.11.1 Bomb Threat Unit Minimum Qualifications -** (In addition
    to Texas Commission on Private Security requirements)

+-----------------------------+----------------------------+----------+
| **PERFORMANCE               | **MINIMUM STANDARDS**      | **       |
| REQUIREMENTS**              |                            | WORKLOAD |
|                             |                            | DATA**   |
+-----------------------------+----------------------------+----------+
| 2.11.1.1 Same requirements  | Same standards as for SRT  |          |
| as for SRT items 2.10.2.1   | items 2.10.2.1 thru        |          |
| thru                        | 2.10.2.3.                  |          |
|                             |                            |          |
| 2.10.2.3                    |                            |          |
+-----------------------------+----------------------------+----------+
| 2.11.1.2 Completed the      | Maintain copy of           |          |
| FBI's Hazardous Devices     | certification in           |          |
| School                      | employee\'s personnel      |          |
|                             | file.                      |          |
| (HDS)                       |                            |          |
+-----------------------------+----------------------------+----------+
| 2.11.1.3 Demonstrated       | A minimum of 3 years       |          |
| experience as a bomb        | experience as a law        |          |
| technician                  | enforcement or military    |          |
|                             | bomb technician            |          |
+-----------------------------+----------------------------+----------+

2.  **Bomb Unit Training**

+-----------------------------+-----------------------------+---------+
| **PERFORMANCE               | **MINIMUM STANDARDS**       |         |
| REQUIREMENTS**              |                             |         |
+-----------------------------+-----------------------------+---------+
| 2.11.2.1 Complete Refresher | Maintain copy of            |         |
| HDS Annually.               | certification in            |         |
|                             | employee\'s personnel file. |         |
+-----------------------------+-----------------------------+---------+
| 2.11.2.2 40 hours annually  | Training Plan to be         |         |
| of In-Service and Advanced  | approved by the Government  |         |
|                             |                             |         |
| Training.                   |                             |         |
+-----------------------------+-----------------------------+---------+

**2.12 Executive Protection and Threat Assessment**

**2.12.1 Executive Protection and Threat Assessment Requirements**

The Contractor shall develop and staff an executive protection detail
with responsibility for ensuring the safety and security of the JSC
Astronaut Corp and NASA JSC senior managers. The requirements defined in
this section are to be routinely provided during normal work hours,
except as specified below. Responsibilities may include but are not
limited to protective intelligence, identification and investigation of
sources of threats, maintaining threat files, escort of personnel at
public appearances, liaison with law enforcement, intelligence and
security organizations, and development of specific countermeasures to
identified threats. In addition, conduct security vulnerability
assessments of JSC and the foreign shuttle landing sites. When not
engaged in executive protection or threat assessment, executive
protection personnel may be used to augment the normal work force. The
executive protection detail shall be able to support 3 simultaneous
events.

+----------------------------------+-----------------------+-----------+
| **PERFORMANCE REQUIREMENTS**     | **MINIMUM STANDARDS** | *         |
|                                  |                       | *WORKLOAD |
|                                  |                       | DATA**    |
+----------------------------------+-----------------------+-----------+
| 2.12.1.1 Research location of    | Research provided for | Ap        |
| astronaut's and NASA senior      | requested             | proximate |
| executive's appearances for      | appearances.          | number of |
| sources of threats and create a  |                       | Astronaut |
| plan (may include escort) to     |                       | /         |
| minimize potential threats and   |                       | executive |
| to implement any necessary       |                       | ap        |
| countermeasures. Maintain        |                       | pearances |
| liaison with local (location of  |                       | to        |
| appearance), State, or Federal   |                       | research  |
| law enforcement officials, as    |                       |           |
| applicable, keeping them         |                       | 96/ yr.   |
| informed of detailed plans and   |                       |           |
| schedules of the public          |                       |           |
| appearances.                     |                       |           |
+----------------------------------+-----------------------+-----------+
| 2.12.1.2 Accompany astronauts    | Escort services are   | Ap        |
| and NASA senior executives to    | available for         | proximate |
| public appearances.              | astronauts or senior  | number of |
|                                  | executives are        | escort    |
|                                  | required. Escort      | services  |
|                                  | service is defined as | required  |
|                                  | one person            | beyond    |
|                                  | accompanying the      | those     |
|                                  | astronaut or NASA     | required  |
|                                  | executive to a public | during    |
|                                  | appearance to serve   | normal    |
|                                  | as an advisor,        | working   |
|                                  | provide intelligence, | hours.    |
|                                  | and provide limited   |           |
|                                  | protection service.   | In town   |
|                                  | This individual may   | -- 3 per  |
|                                  | or may not also serve | month (6  |
|                                  | as the driver for the | hour      |
|                                  | event.                | coverage) |
|                                  |                       |           |
|                                  |                       | Out of    |
|                                  |                       | town -- 3 |
|                                  |                       | per       |
|                                  |                       | month.    |
|                                  |                       |           |
|                                  |                       | 2 per     |
|                                  |                       | month     |
|                                  |                       | overnight |
|                                  |                       |           |
|                                  |                       | --1 night |
|                                  |                       | (24 hour  |
|                                  |                       | coverage) |
|                                  |                       |           |
|                                  |                       | 1 per     |
|                                  |                       | month     |
|                                  |                       | overnight |
|                                  |                       |           |
|                                  |                       | --2       |
|                                  |                       | nights.   |
|                                  |                       | (48 hour  |
|                                  |                       | coverage) |
+----------------------------------+-----------------------+-----------+
| 2.12.1.3 Perform security threat | Threat assessment is  | One       |
| assessment for JSC facilities    | completed in August   | a         |
| and grounds.                     | each year and updated | ssessment |
|                                  | every six months.     | and       |
|                                  |                       | bi-annual |
|                                  |                       | updates.  |
+----------------------------------+-----------------------+-----------+
| 2.12.1.4 Perform security threat | Threat assessment is  | One       |
| assessment for all of the space  | completed in August   | a         |
| shuttle landing sites (except    | each year and updated | ssessment |
| Kennedy Space Center) and        | every six months.     | and       |
| emergency landing sites.         |                       | bi-annual |
|                                  |                       | updates.  |
+----------------------------------+-----------------------+-----------+
| 2.12.1.5 Perform security threat | Threat assessment is  | One       |
| assessment for travel to Russia  | completed in August   | a         |
| and other foreign countries as   | each year for travel  | ssessment |
| requested.                       | to Russia and updated | and       |
|                                  | every six months.     | bi-annual |
|                                  |                       | updates.  |
+----------------------------------+-----------------------+-----------+
| 2.12.1.6 Perform threat          | Threat assessments    | Ten per   |
| assessment for foreign           | are completed as      | year.     |
| astronauts working and training  | requested.            |           |
| at JSC.                          |                       |           |
+----------------------------------+-----------------------+-----------+
| 2.12.1.7 Provide briefings to    | Briefs are conducted  | As        |
| astronauts and senior executives | in a timely manner.   | required. |
| on threats for personnel         |                       |           |
| appearances, space shuttle       |                       |           |
| landing sites, and on foreign    |                       |           |
| travel.                          |                       |           |
+----------------------------------+-----------------------+-----------+
| 2.12.1.9 Coordinate with local,  | Routine               | 4 times   |
| State, and Federal agencies      | correspondence with   | per year  |
| regarding potential security and | other agencies is     |           |
| physical threats.                | documented and        |           |
|                                  | findings presented to |           |
|                                  | the JSC Security      |           |
|                                  | Office.               |           |
+----------------------------------+-----------------------+-----------+

**2.12.2 Executive Protection Personnel Qualifications -** (In addition
to Texas Commission on Private Security requirements)

  ----------------------------------- ------------------------- ------------
  **PERFORMANCE REQUIREMENTS**        **MINIMUM STANDARDS**     **WORKLOAD
                                                                DATA**

  2.12.2.1 Same requirements as for   Same standards as for SRT 
  SRT items 2.10.2.1 thru 2.10.2.3    items 2.10.2.1 thru       
                                      2.10.2.3.                 

  2.12.2.2 RESERVED                                             

  2.12.2.3 Graduation from the basic  Maintain copy of          
  Special Agent course at the Federal certification in          
  Law Enforcement Training Center or  employee\'s personnel     
  equivalent school that is directly  file.                     
  related to executive protection.                              

  2.12.2.4 Advance training, which    Maintain copy of          
  includes protective detail          certification in          
  operations, defensive shooting      employee\'s personnel     
  tactics, unarmed defensive tactics, file.                     
  bomb search and identification,                               
  advance preparations, protective                              
  intelligence, protection of                                   
  residence, and crowd control                                  
  techniques.                                                   
  ----------------------------------- ------------------------- ------------

**2.12.3 Executive Protection Training**

  ---------------------------------- ------------------------- ------------
  **PERFORMANCE REQUIREMENTS**       **MINIMUM STANDARDS**     **WORKLOAD
                                                               DATA**

  2.12.3.1. Annual training to       Training Plan to be       
  maintain certifications.           approved by the           
                                     Government                
  ---------------------------------- ------------------------- ------------