+-------+--------------------+-------------------+--------------------+
| **[   |                    |                   |                    |
| Carey |                    |                   |                    |
| Symp  |                    |                   |                    |
| osium |                    |                   |                    |
| ]{.un |                    |                   |                    |
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| etter |                    |                   |                    |
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| otel, |                    |                   |                    |
| 415   |                    |                   |                    |
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| J     |                    |                   |                    |
| ersey |                    |                   |                    |
| Av    |                    |                   |                    |
| enue, |                    |                   |                    |
| NW    |                    |                   |                    |
|       |                    |                   |                    |
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| ashin |                    |                   |                    |
| gton, |                    |                   |                    |
| DC    |                    |                   |                    |
| 20001 |                    |                   |                    |
|       |                    |                   |                    |
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| tober |                    |                   |                    |
| 29    |                    |                   |                    |
| and   |                    |                   |                    |
| 30,   |                    |                   |                    |
| 2008  |                    |                   |                    |
|       |                    |                   |                    |
| **Day |                    |                   |                    |
| and   |                    |                   |                    |
| Time  |                    |                   |                    |
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| oom** |                    |                   |                    |
|       |                    |                   |                    |
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| neral |                    |                   |                    |
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| Track |                    |                   |                    |
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| Track |                    |                   |                    |
| Two** |                    |                   |                    |
|       |                    |                   |                    |
| *     |                    |                   |                    |
| *Pote |                    |                   |                    |
| ntial |                    |                   |                    |
| Exami |                    |                   |                    |
| ners/ |                    |                   |                    |
| Appli |                    |                   |                    |
| cants |                    |                   |                    |
| Theme |                    |                   |                    |
| Top   |                    |                   |                    |
| ics** |                    |                   |                    |
+=======+====================+===================+====================+
| **Oc  |                    |                   |                    |
| tober |                    |                   |                    |
| 29^   |                    |                   |                    |
| th^** |                    |                   |                    |
+-------+--------------------+-------------------+--------------------+
| *     | Open Session: Call | []{.mark}         | []{.mark}          |
| *8:00 | to order           |                   |                    |
| --    |                    |                   |                    |
| 8     |                    |                   |                    |
| :05** |                    |                   |                    |
+-------+--------------------+-------------------+--------------------+
| *     | Opening Remarks:   | []{.mark}         | []{.mark}          |
| *8:05 |                    |                   |                    |
| --    | Karen Pane, Office |                   |                    |
| 8:40  | of Policy and      |                   |                    |
| am**  | Planning           |                   |                    |
|       |                    |                   |                    |
|       | Curtis Jackson,    |                   |                    |
|       | AFGE               |                   |                    |
+-------+--------------------+-------------------+--------------------+
| **8   | USAA -- key note   | []{.mark}         | []{.mark}          |
| :40-- |                    |                   |                    |
| 9:25  |                    |                   |                    |
| am**  |                    |                   |                    |
+-------+--------------------+-------------------+--------------------+
| **    | VA/DoD             | []{.mark}         | []{.mark}          |
| 9:25- |                    |                   |                    |
| -9:50 |                    |                   |                    |
| am**  |                    |                   |                    |
+-------+--------------------+-------------------+--------------------+
| **9   | BREAK --           |                   |                    |
| :50-- |                    |                   |                    |
| 10:10 |                    |                   |                    |
| am**  |                    |                   |                    |
+-------+--------------------+-------------------+--------------------+
| **    | Baldrige National  |                   |                    |
| 10:10 | Quality Award      |                   |                    |
| --    | Program            |                   |                    |
| 10    |                    |                   |                    |
| :30** |                    |                   |                    |
+-------+--------------------+-------------------+--------------------+
| **    | Panel Discussion   |                   |                    |
| 10:30 | --                 |                   |                    |
| --    |                    |                   |                    |
| 11    | Carey Pilot for    |                   |                    |
| :00** | Small Facilities   |                   |                    |
+-------+--------------------+-------------------+--------------------+
| **    | Poster Session     |                   |                    |
| 11:00 |                    |                   |                    |
| --    |                    |                   |                    |
| 11    |                    |                   |                    |
| :45** |                    |                   |                    |
+-------+--------------------+-------------------+--------------------+
| **    | VA/DoD             |                   |                    |
| 11:45 |                    |                   |                    |
| --    | Electronic records |                   |                    |
| 12:10 | interchangeability |                   |                    |
| pm**  |                    |                   |                    |
+-------+--------------------+-------------------+--------------------+
| **    | LUNCH              |                   |                    |
| 12:10 |                    |                   |                    |
| --    |                    |                   |                    |
| 1:10  |                    |                   |                    |
| pm**  |                    |                   |                    |
+-------+--------------------+-------------------+--------------------+
| *     | []{.mark}          | Understanding the | Improve Your       |
| *1:10 |                    | performance       | Baldrige package   |
| --    |                    | excellence        | by implementing    |
| 3:00  |                    | criteria through  | Lean Six Sigma     |
| pm**  |                    | best practice     |                    |
|       |                    | examples          |                    |
| []{.  |                    |                   |                    |
| mark} |                    |                   |                    |
+-------+--------------------+-------------------+--------------------+
| *     |                    | BREAK             |                    |
| *3:00 |                    |                   |                    |
| --    |                    |                   |                    |
| 3:20  |                    |                   |                    |
| pm**  |                    |                   |                    |
+-------+--------------------+-------------------+--------------------+
| *     |                    | Examining small   | Implement a        |
| *3:20 |                    | facilities --     | Successful Lean    |
| --    |                    | examples of what  | Six Sigma Program  |
| 4:40  |                    | to include in an  | in your            |
| pm**  |                    | application and   | orga               |
|       |                    | how to evaluate   | nization---Lessons |
|       |                    | as an examiner    | learned from the   |
|       |                    |                   | field              |
+-------+--------------------+-------------------+--------------------+
| *     |                    | Wrap Up &         | Wrap Up &          |
| *4:40 |                    | Evaluation:       | Evaluation:        |
| --    |                    |                   |                    |
| 4     |                    |                   |                    |
| :45** |                    |                   |                    |
+-------+--------------------+-------------------+--------------------+

+---------+---------------------+------------------+------------------+
| *       |                     |                  |                  |
| *[Carey |                     |                  |                  |
| Sym     |                     |                  |                  |
| posium] |                     |                  |                  |
| {.under |                     |                  |                  |
| line}** |                     |                  |                  |
|         |                     |                  |                  |
| **"Par  |                     |                  |                  |
| tnering |                     |                  |                  |
| to      |                     |                  |                  |
| Better  |                     |                  |                  |
| Serve   |                     |                  |                  |
| Vete    |                     |                  |                  |
| rans"** |                     |                  |                  |
|         |                     |                  |                  |
| The     |                     |                  |                  |
| Liaison |                     |                  |                  |
| Capitol |                     |                  |                  |
| Hill    |                     |                  |                  |
| Hotel,  |                     |                  |                  |
| 415 New |                     |                  |                  |
| Jersey  |                     |                  |                  |
| Avenue, |                     |                  |                  |
| NW      |                     |                  |                  |
|         |                     |                  |                  |
| Wash    |                     |                  |                  |
| ington, |                     |                  |                  |
| DC      |                     |                  |                  |
| 20001   |                     |                  |                  |
|         |                     |                  |                  |
| October |                     |                  |                  |
| 29 and  |                     |                  |                  |
| 30,     |                     |                  |                  |
| 2008    |                     |                  |                  |
|         |                     |                  |                  |
| **Day   |                     |                  |                  |
| and     |                     |                  |                  |
| Time    |                     |                  |                  |
| B       |                     |                  |                  |
| allroom |                     |                  |                  |
| Track   |                     |                  |                  |
| One     |                     |                  |                  |
| Track   |                     |                  |                  |
| Two**   |                     |                  |                  |
|         |                     |                  |                  |
| **      |                     |                  |                  |
| General |                     |                  |                  |
| Se      |                     |                  |                  |
| ssion** |                     |                  |                  |
+=========+=====================+==================+==================+
| **      |                     |                  |                  |
| October |                     |                  |                  |
| 3       |                     |                  |                  |
| 0^th^** |                     |                  |                  |
+---------+---------------------+------------------+------------------+
| **8:00  | Day one summary,    |                  |                  |
| -- 8:05 | day two agenda,     |                  |                  |
| am**    | introduction of     |                  |                  |
|         | first speaker       |                  |                  |
+---------+---------------------+------------------+------------------+
| **8:05  | VA/DoD              |                  |                  |
| -- 8:30 |                     |                  |                  |
| am**    |                     |                  |                  |
+---------+---------------------+------------------+------------------+
| **8:30  | DoD Warrier Care    |                  |                  |
| -- 9:00 | and Transition      |                  |                  |
| am**    | Office              |                  |                  |
+---------+---------------------+------------------+------------------+
| **9:00- | Mesa Company        |                  |                  |
| 9:50    |                     |                  |                  |
| am**    | 2006 Baldrige       |                  |                  |
|         | Winner              |                  |                  |
+---------+---------------------+------------------+------------------+
| **9:50  |                     | BREAK --         |                  |
| --      |                     |                  |                  |
| 10:10   |                     |                  |                  |
| am**    |                     |                  |                  |
+---------+---------------------+------------------+------------------+
| **10:10 | ARDEC - DoD         |                  |                  |
| --      |                     |                  |                  |
| 11:00   | 2007 Baldrige       |                  |                  |
| am**    | Winner              |                  |                  |
+---------+---------------------+------------------+------------------+
| **11:00 | Past Trophy Winners |                  |                  |
| --      | -- key improvements |                  |                  |
| 11:45** | since winning the   |                  |                  |
|         | trophy              |                  |                  |
+---------+---------------------+------------------+------------------+
| **11:45 | Disability          |                  |                  |
| --      | Evaluation System   |                  |                  |
| 12:10** | Pilot               |                  |                  |
+---------+---------------------+------------------+------------------+
| **12:10 |                     | LUNCH            |                  |
| -- 1:10 |                     |                  |                  |
| pm**    |                     |                  |                  |
+---------+---------------------+------------------+------------------+
| **1:10  | Poster Session      |                  |                  |
| -- 2:10 |                     |                  |                  |
| pm**    | (Selected VA Best   |                  |                  |
|         | Practices)          |                  |                  |
+---------+---------------------+------------------+------------------+
| **2:10  | Sharp Health Care   |                  |                  |
| -- 3:10 |                     |                  |                  |
| pm**    | 2007 Baldrige       |                  |                  |
|         | Winner              |                  |                  |
+---------+---------------------+------------------+------------------+
| *       |                     | BREAK --         |                  |
| *3:10 - |                     |                  |                  |
| 3:30    |                     |                  |                  |
| pm**    |                     |                  |                  |
+---------+---------------------+------------------+------------------+
| **3:30  | Leadership Q&A with |                  |                  |
| --      | Winners and Past    |                  |                  |
| 4:30**  | Winners             |                  |                  |
+---------+---------------------+------------------+------------------+
| **4:30  |                     | Conclusion       | Conclusion       |
| -- 4:35 |                     |                  |                  |
| pm**    |                     |                  |                  |
+---------+---------------------+------------------+------------------+

+---------+------------------------------------------------------------+
| **[The  |                                                            |
| Secr    |                                                            |
| etary's |                                                            |
| Robert  |                                                            |
| W.      |                                                            |
| Carey]  |                                                            |
| {.under |                                                            |
| line}** |                                                            |
|         |                                                            |
| **[Perf |                                                            |
| ormance |                                                            |
| Exc     |                                                            |
| ellence |                                                            |
| Awards] |                                                            |
| {.under |                                                            |
| line}** |                                                            |
|         |                                                            |
| !       |                                                            |
| [](medi |                                                            |
| a/image |                                                            |
| 1.jpeg) |                                                            |
| {width= |                                                            |
| "1.0in" |                                                            |
| he      |                                                            |
| ight="1 |                                                            |
| .515277 |                                                            |
| 7777777 |                                                            |
| 777in"} |                                                            |
|         |                                                            |
| **2008  |                                                            |
| Awards  |                                                            |
| Cer     |                                                            |
| emony** |                                                            |
|         |                                                            |
| The     |                                                            |
| Liaison |                                                            |
| Capitol |                                                            |
| Hill    |                                                            |
| Hotel   |                                                            |
|         |                                                            |
| Wash    |                                                            |
| ington, |                                                            |
| DC      |                                                            |
+=========+============================================================+
| **      | **Ballroom**                                               |
| October |                                                            |
| 3       |                                                            |
| 1^st^** |                                                            |
+---------+------------------------------------------------------------+
| **8:30  | Room open for seating                                      |
| am**    |                                                            |
+---------+------------------------------------------------------------+
| **10:00 | Secretary's Robert W. Carey Awards Ceremony                |
| --      |                                                            |
| 11:30   | -   Opening .......... The Honorable ...                   |
| am**    |                                                            |
|         | -   Address .......... The Honorable ...                   |
|         |                                                            |
|         | -   Award Presentations                                    |
|         |                                                            |
|         |     -   Circle of Excellence Awards                        |
|         |                                                            |
|         |     -   Performance Achievement Awards                     |
|         |                                                            |
|         |     -   Performance Excellence Awards                      |
|         |                                                            |
|         |     -   Trophy Award(s)                                    |
|         |                                                            |
|         | -   Closing                                                |
+---------+------------------------------------------------------------+
| **11:30 | -   Reception                                              |
| -- 1:15 |                                                            |
| pm**    |                                                            |
+---------+------------------------------------------------------------+