# Problem Statement & Objective

+-----------------------+-----------------------+---+-----------+---------+
| **Problem             |                       |   | **Year    | CVSP    |
| State                 |                       |   | Ini       | 2000    |
| ment/Justification:** |                       |   | tiated:** |         |
+-----------------------+-----------------------+---+-----------+---------+
| Our data upload time  |                       |   |           |         |
| for SAFETYNET data in |                       |   |           |         |
| FY98 averaged 60      |                       |   |           |         |
| days, while standard  |                       |   |           |         |
| is 14 days. Some of   |                       |   |           |         |
| our personnel do not  |                       |   |           |         |
| understand the        |                       |   |           |         |
| SAFETYNET system very |                       |   |           |         |
| well and therefore    |                       |   |           |         |
| put off working with  |                       |   |           |         |
| it as long as         |                       |   |           |         |
| possible. They also   |                       |   |           |         |
| complain of extremely |                       |   |           |         |
| long waits for        |                       |   |           |         |
| uploading. One upload |                       |   |           |         |
| was timed at 3:26.    |                       |   |           |         |
+-----------------------+-----------------------+---+-----------+---------+
| **Objective:**        |                       |   |           |         |
| *(being written in    |                       |   |           |         |
| August 1999)*         |                       |   |           |         |
|                       |                       |   |           |         |
| > To reduce our       |                       |   |           |         |
| > upload time to      |                       |   |           |         |
| > SAFETYNET to the 14 |                       |   |           |         |
| > day standard by     |                       |   |           |         |
| > 3/1/2000 and not    |                       |   |           |         |
| > exceed that         |                       |   |           |         |
| > standard in the     |                       |   |           |         |
| > next 6 months.      |                       |   |           |         |
|                       |                       |   |           |         |
| **Performance         |                       |   |           |         |
| Measures:** Data      |                       |   |           |         |
| upload time           |                       |   |           |         |
+-----------------------+-----------------------+---+-----------+---------+
| **Strategy (1):**     | **Strategy (2):**     | * |           |         |
|                       |                       | * |           |         |
| Education             | Tech                  | S |           |         |
|                       | nology/Infrastructure | t |           |         |
|                       |                       | r |           |         |
|                       |                       | a |           |         |
|                       |                       | t |           |         |
|                       |                       | e |           |         |
|                       |                       | g |           |         |
|                       |                       | y |           |         |
|                       |                       | ( |           |         |
|                       |                       | 3 |           |         |
|                       |                       | ) |           |         |
|                       |                       | : |           |         |
|                       |                       | * |           |         |
|                       |                       | * |           |         |
+-----------------------+-----------------------+---+-----------+---------+
| **Activity (1.1):**   | **Activity (2.1):**   | * |           |         |
|                       |                       | * |           |         |
| To train all MCSAP    | Update all modems to  | A |           |         |
| data entry folks in   | 56K speed by          | c |           |         |
| SAFETYNET by          | 12/31/2000            | t |           |         |
| 1/31/2000             |                       | i |           |         |
|                       | **Performance         | v |           |         |
| **Performance         | measures:**           | i |           |         |
| measures:**           |                       | t |           |         |
| Percentage of folks   | Percentage of modems  | y |           |         |
| trained               | that are 56K          | ( |           |         |
|                       |                       | 3 |           |         |
|                       |                       | . |           |         |
|                       |                       | 1 |           |         |
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+-----------------------+-----------------------+---+-----------+---------+
| **Activity (1.2):**   | **Activity (2.2):**   | * |           |         |
|                       |                       | * |           |         |
| **Performance         | **Performance         | A |           |         |
| measures:**           | measures:**           | c |           |         |
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+-----------------------+-----------------------+---+-----------+---------+
| **Activity (1.3):**   | **Activity (2.3):**   | * |           |         |
|                       |                       | * |           |         |
| **Performance         | **Performance         | A |           |         |
| measures:**           | measures:**           | c |           |         |
|                       |                       | t |           |         |
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+-----------------------+-----------------------+---+-----------+---------+
| **Monitoring:**       |                       |   |           |         |
|                       |                       |   |           |         |
| > To track the number |                       |   |           |         |
| > of people trained   |                       |   |           |         |
| > on a monthly basis  |                       |   |           |         |
| > and distribute that |                       |   |           |         |
| > information to      |                       |   |           |         |
| > supervisors.        |                       |   |           |         |
|                       |                       |   |           |         |
| To track the number   |                       |   |           |         |
| of modems upgraded on |                       |   |           |         |
| a monthly basis and   |                       |   |           |         |
| post that chart in    |                       |   |           |         |
| the IS department.    |                       |   |           |         |
+-----------------------+-----------------------+---+-----------+---------+

+------------------------------------+--------------------+------------+
| # Status Update                    | **CVSP Year:**     | 2001       |
|                                    |                    |            |
| *(being written in August 2000)*   |                    |            |
+====================================+====================+============+
|                                    | **Year Objective   | 2000       |
|                                    | Initiated:**       |            |
+------------------------------------+--------------------+------------+
| The training has been completed.   |                    |            |
| All but one person scheduled to    |                    |            |
| attend were able to participate in |                    |            |
| the training during January 2000.  |                    |            |
| One person missed the January      |                    |            |
| session due to illness, but is     |                    |            |
| scheduled to take the training in  |                    |            |
| September.                         |                    |            |
|                                    |                    |            |
| We have begun installation of the  |                    |            |
| new modems and have 70% of modems  |                    |            |
| at 56K as of 8/1/2000.             |                    |            |
|                                    |                    |            |
| While we have not yet reached the  |                    |            |
| 14-day standard, our average       |                    |            |
| upload time to SAFETYNET has       |                    |            |
| dropped from 60 days in FY98 to 20 |                    |            |
| days between February and July     |                    |            |
| 2000. It is still going down and   |                    |            |
| we expect to meet the 14-day       |                    |            |
| standard by the end of the year.   |                    |            |
+------------------------------------+--------------------+------------+

+------------------------------------+--------------------+------------+
| # Evaluation                       | **CVSP Year:**     | 2002       |
|                                    |                    |            |
| *(being written in August 2001)*   |                    |            |
+====================================+====================+============+
|                                    | **Year Objective   | 2000       |
|                                    | Initiated:**       |            |
+------------------------------------+--------------------+------------+
| We have achieved our objective of  |                    |            |
| meeting the 14 day standard and    |                    |            |
| not exceeding it for 6 months.     |                    |            |
| While it took longer than          |                    |            |
| anticipated, the strategy that we  |                    |            |
| used was appropriate for the       |                    |            |
| challenge. Training or modems      |                    |            |
| alone would not have been enough   |                    |            |
| for us to meet the standard, we    |                    |            |
| needed both. Training may need to  |                    |            |
| be updated when the new version of |                    |            |
| SAFETYNET is released. Also,       |                    |            |
| ongoing training for our           |                    |            |
| jurisdictional partners must be    |                    |            |
| offered to maintain our current    |                    |            |
| upload speed.                      |                    |            |
+------------------------------------+--------------------+------------+