+-----------------------------------------------------------------------+
| **U.S. DEPARTMENT OF JUSTICE**                                        |
|                                                                       |
| **2007 Annual Employee Survey Results**                               |
+-----------------------------------------------------------------------+
| **1.       Interpretation of results:**                               |
+-----------------------------------------------------------------------+
| **2.       How the survey was conducted:**                            |
|                                                                       |
| The survey was conducted both online and via paper administration.    |
| The web version of the survey was conducted online from September 4   |
| until November 2, 2007. An invitation to participate in the survey    |
| was sent via e-mail to the agency employees selected in the sample.   |
| The invitation included a link to the survey web site and a unique    |
| identification number and password to access the survey. The paper    |
| version of the survey was mailed to selected participants during the  |
| third week of September and returned surveys were accepted through    |
| November 9.                                                           |
|                                                                       |
| The annual survey questions were embedded in the 2007 Merit           |
| Principles Survey (MPS). They were interspersed with MPS questions,   |
| based on question topic, in the following six sections of the MPS:    |
| *My Job, My Immediate Supervisor, Performance Management, Managers    |
| and Executives in My Organization, Training and Development,* and     |
| *Demographic Questions*. The three annual survey questions related to |
| work environment were included in a section of their own titled       |
| *Physical Work Environment and Safety*.                               |
+-----------------------------------------------------------------------+
| **3.       Description of sample:**                                   |
|                                                                       |
| The population of employees sampled for survey participation was all  |
| full-time, permanent, non-seasonal employees who were employed by the |
| agency as of December 2006. A representative random sample of these   |
| employees was selected stratified by supervisory status and           |
| organizational membership. Samples of employees were selected from    |
| the Bureau of Alcohol, Tobacco, Firearms, and Explosives, the Bureau  |
| of Prisons, the Office of Justice Programs, the Civil Division, the   |
| Justice Management Division, and from all other organizations         |
| combined.                                                             |
|                                                                       |
| Supervisor and non-supervisory employees were separately sampled to   |
| allow later analyses of differences between these two groups. Past    |
| experience shows that supervisors and non-supervisors typically       |
| respond differently to employee survey questions. Employees were      |
| separately sampled from different organizations within Justice to     |
| allow analysis of the data from each organization.                    |
|                                                                       |
| A total of 7874 employees were selected for survey participation,     |
| 5254 non-supervisory employees and 2620 supervisory employees         |
| (including supervisors, managers, and executives).                    |
|                                                                       |
| The responses to the questions are weighted according to the number   |
| of respondents compared to the actual population proportions for      |
| supervisory and non-supervisory employees as provided in the Central  |
| Personnel Data File. They are also weighted for membership in agency  |
| organization. Weighting eliminates over or under representation of a  |
| group in the survey results that may be a consequence of the sampling |
| strategy or differential response rates.                              |
+-----------------------------------------------------------------------+
| **4.       Number of employees surveyed, number responded, and        |
| representativeness of respondents:**                                  |
|                                                                       |
| Of the total agency sample of 7874 employees, 4431 responded for an   |
| overall agency response rate of 56%. The sample included 5254         |
| non-supervisory employees of whom 3075 or 59% responded and 2620      |
| supervisors of whom 1356 or 52% responded. Employees who completed at |
| least one of the annual survey questions are counted as respondents   |
| although the majority of employees completed all questions. The       |
| respondents are representative of the agency population in            |
| supervisory status, Hispanic origin, and agency component. Men,       |
| Asians, and Blacks or African Americans are slightly                  |
| underrepresented.                                                     |
+-----------------------------------------------------------------------+

DEMOGRAPHICS

+------------------------------------------+-----------+--------------+
| **Supervisory Status**                   | **P       | **           |
|                                          | opulation | *Respondents |
|                                          | (%)**     | (%)***       |
+==========================================+===========+==============+
| > Non-supervisor                         | 81.8%     | *71.8%*      |
+------------------------------------------+-----------+--------------+
| > Team Leader                            | \--       | *10.0%*      |
+------------------------------------------+-----------+--------------+
| > Supervisor                             | 18.2%     | *12.5%*      |
+------------------------------------------+-----------+--------------+
| > Manager                                | \--       | *4.7%*       |
+------------------------------------------+-----------+--------------+
| > *Supervisor/Manager/Executive*         | *\--*     | *1.0%*       |
+------------------------------------------+-----------+--------------+

+------------------------------------------+-----------+--------------+
| **Gender**                               | **P       | **           |
|                                          | opulation | *Respondents |
|                                          | (%)**     | (%)***       |
+==========================================+===========+==============+
| > Male                                   | 61.2%     | *58.0%*      |
+------------------------------------------+-----------+--------------+
| > *Female*                               | *38.8%*   | *42.0%*      |
+------------------------------------------+-----------+--------------+

+------------------------------------------+-----------+--------------+
| **Are you: Hispanic or Latino**          | **P       | **           |
|                                          | opulation | *Respondents |
|                                          | (%)**     | (%)***       |
+==========================================+===========+==============+
| > Yes                                    | 9.0%      | *9.3%*       |
+------------------------------------------+-----------+--------------+
| > *No*                                   | *91.0%*   | *90.7%*      |
+------------------------------------------+-----------+--------------+

+------------------------------------------+-----------+--------------+
| **Racial Category**                      | **P       | **           |
|                                          | opulation | *Respondents |
|                                          | (%)**     | (%)***       |
+==========================================+===========+==============+
| > White                                  | 69.5%     | *71.3%*      |
+------------------------------------------+-----------+--------------+
| > Black or African American              | 17.5%     | *13.2%*      |
+------------------------------------------+-----------+--------------+
| > Native Hawaiian or other Pacific       | 0.1%      | *0.8%*       |
| > Islander                               |           |              |
+------------------------------------------+-----------+--------------+
| > Asian                                  | 3.0%      | *1.6%*       |
+------------------------------------------+-----------+--------------+
| > American Indian or Alaskan Native      | 0.9%      | *0.9%*       |
+------------------------------------------+-----------+--------------+
| > *Two or more races (not Hispanic or    | *0.0%*    | *2.5%*       |
| > Latino)*                               |           |              |
+------------------------------------------+-----------+--------------+

  ---------------------------------------------------------------------------
  **Sub-Agency**                              **Population   ***Respondents
                                              (%)**          (%)***
  ------------------------------------------- -------------- ----------------
  Bureau of Alcohol, Tobacco, Firearms, and   4.4%           *4.4%*
  Explosives                                                 

  Bureau of Prisons                           34.5%          *34.5%*

  Civil Division                              0.9%           *0.9%*

  Justice Management Division                 1.0%           *1.0%*

  Office of Justice Programs                  0.5%           *0.5%*

  *Other DOJ*                                 *58.7%*        *58.7%*
  ---------------------------------------------------------------------------

**SURVEY RESULTS -- CONTENT QUESTIONS**

WORK EXPERIENCES

1\. The people I work with cooperate to get the job done.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             1,098             24.8%

  Agree                                      2,156             48.7%

  Neither Agree nor Disagree                 675               15.2%

  Disagree                                   377               8.5%

  Strongly Disagree                          121               2.7%

  Missing/Invalid                            4                 \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

2\. I am given a real opportunity to improve my skills in my
organization.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             552               13.1%

  Agree                                      1,710             40.7%

  Neither Agree nor Disagree                 1,100             26.2%

  Disagree                                   603               14.4%

  Strongly Disagree                          232               5.5%

  Missing/Invalid                            234               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

3\. My work gives me a feeling of personal accomplishment.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             1,334             30.2%

  Agree                                      2,025             45.8%

  Neither Agree nor Disagree                 655               14.8%

  Disagree                                   274               6.2%

  Strongly Disagree                          134               3.0%

  Missing/Invalid                            8                 \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

4\. I like the kind of work I do.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             1,911             43.2%

  Agree                                      1,939             43.9%

  Neither Agree nor Disagree                 360               8.1%

  Disagree                                   140               3.2%

  Strongly Disagree                          69                1.6%

  Missing/Invalid                            13                \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

5\. I have trust and confidence in my supervisor.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             1,250             28.6%

  Agree                                      1,426             32.6%

  Neither Agree nor Disagree                 923               21.1%

  Disagree                                   437               10.0%

  Strongly Disagree                          341               7.8%

  Missing/Invalid                            55                \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

6\. Overall, how good a job do you feel is being done by your immediate
supervisor/team leader?

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Very Good                                  1,440             32.8%

  Good                                       1,477             33.6%

  Fair                                       876               19.9%

  Poor                                       381               8.7%

  Very Poor                                  222               5.0%

  Missing/Invalid                            36                \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

RECRUITMENT, DEVELOPMENT, AND RETENTION

7\. The workforce has the job-relevant knowledge and skills necessary to
accomplish organizational goals.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             1,079             24.4%

  Agree                                      2,495             56.5%

  Neither Agree nor Disagree                 544               12.3%

  Disagree                                   246               5.6%

  Strongly Disagree                          49                1.1%

  Missing/Invalid                            18                \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

8\. My work unit is able to recruit people with the right skills.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             658               14.9%

  Agree                                      1,904             43.0%

  Neither Agree nor Disagree                 1,129             25.5%

  Disagree                                   604               13.6%

  Strongly Disagree                          128               2.9%

  Missing/Invalid                            8                 \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

9\. I know how my work relates to the agency's goals and priorities.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             1,454             32.9%

  Agree                                      2,421             54.7%

  Neither Agree nor Disagree                 374               8.5%

  Disagree                                   125               2.8%

  Strongly Disagree                          50                1.1%

  Missing/Invalid                            6                 \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

10\. The work I do is important.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             2,137             48.4%

  Agree                                      1,887             42.7%

  Neither Agree nor Disagree                 268               6.1%

  Disagree                                   72                1.6%

  Strongly Disagree                          54                1.2%

  Missing/Invalid                            12                \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

11\. Physical conditions (for example, noise level, temperature,
lighting, cleanliness in the workplace) allow employees to perform their
jobs well.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             969               23.9%

  Agree                                      2,280             56.2%

  Neither Agree nor Disagree                 478               11.8%

  Disagree                                   238               5.9%

  Strongly Disagree                          89                2.2%

  Missing/Invalid                            377               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

12\. Supervisors/team leaders in my work unit support employee
development.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             572               13.6%

  Agree                                      2,013             48.0%

  Neither Agree nor Disagree                 965               23.0%

  Disagree                                   486               11.6%

  Strongly Disagree                          155               3.7%

  Missing/Invalid                            241               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

13\. My talents are used well in the workplace.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             1,029             23.3%

  Agree                                      1,919             43.4%

  Neither Agree nor Disagree                 683               15.4%

  Disagree                                   591               13.4%

  Strongly Disagree                          203               4.6%

  Missing/Invalid                            6                 \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

14\. My training needs are assessed.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             415               9.9%

  Agree                                      1,438             34.3%

  Neither Agree nor Disagree                 1,315             31.3%

  Disagree                                   758               18.1%

  Strongly Disagree                          270               6.4%

  Missing/Invalid                            234               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

PERFORMANCE CULTURE

15\. Promotions in my work unit are based on merit.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             663               15.6%

  Agree                                      1,507             35.6%

  Neither Agree nor Disagree                 970               22.9%

  Disagree                                   741               17.5%

  Strongly Disagree                          357               8.4%

  Missing/Invalid                            193               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

16\. In my work unit, steps are taken to deal with a poor performer who
cannot or will not improve.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             251               5.9%

  Agree                                      978               23.1%

  Neither Agree nor Disagree                 1,489             35.2%

  Disagree                                   815               19.3%

  Strongly Disagree                          694               16.4%

  Missing/Invalid                            204               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

17\. Creativity and innovation are rewarded.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             442               10.5%

  Agree                                      1,181             27.9%

  Neither Agree nor Disagree                 1,378             32.6%

  Disagree                                   800               18.9%

  Strongly Disagree                          428               10.1%

  Missing/Invalid                            202               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

18\. In my most recent performance appraisal, I understood what I had to
do to be rated at different performance levels (e.g., Fully Successful,
Outstanding).

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             847               20.0%

  Agree                                      1,953             46.1%

  Neither Agree nor Disagree                 810               19.1%

  Disagree                                   482               11.4%

  Strongly Disagree                          141               3.3%

  Missing/Invalid                            198               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

19\. In my work unit, differences in performance are recognized in a
meaningful way.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             319               7.5%

  Agree                                      1,134             26.8%

  Neither Agree nor Disagree                 1,538             36.4%

  Disagree                                   820               19.4%

  Strongly Disagree                          419               9.9%

  Missing/Invalid                            201               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

20\. Pay raises depend on how well employees perform their jobs.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             184               4.4%

  Agree                                      660               15.6%

  Neither Agree nor Disagree                 1,285             30.4%

  Disagree                                   1,113             26.3%

  Strongly Disagree                          983               23.3%

  Missing/Invalid                            205               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

21\. My performance appraisal is a fair reflection of my performance.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             767               18.1%

  Agree                                      1,896             44.8%

  Neither Agree nor Disagree                 861               20.3%

  Disagree                                   484               11.4%

  Strongly Disagree                          229               5.4%

  Missing/Invalid                            194               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

22\. Discussions with my supervisor/team leader about my performance are
worthwhile.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             986               22.5%

  Agree                                      1,580             36.1%

  Neither Agree nor Disagree                 1,118             25.6%

  Disagree                                   394               9.0%

  Strongly Disagree                          296               6.8%

  Missing/Invalid                            56                \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

23\. Managers/supervisors/team leaders work well with employees of
different backgrounds.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             493               11.8%

  Agree                                      1,861             44.4%

  Neither Agree nor Disagree                 1,242             29.7%

  Disagree                                   342               8.2%

  Strongly Disagree                          251               6.0%

  Missing/Invalid                            242               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

24\. My supervisor supports my need to balance work and family issues.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             1,541             35.2%

  Agree                                      1,661             38.0%

  Neither Agree nor Disagree                 722               16.5%

  Disagree                                   221               5.1%

  Strongly Disagree                          231               5.3%

  Missing/Invalid                            55                \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

LEADERSHIP

25\. I have a high level of respect for my organization's senior
leaders.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             573               13.6%

  Agree                                      1,567             37.3%

  Neither Agree nor Disagree                 1,171             27.8%

  Disagree                                   561               13.3%

  Strongly Disagree                          333               7.9%

  Missing/Invalid                            226               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

26\. In my organization, leaders generate high levels of motivation and
commitment in the workforce.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             368               8.8%

  Agree                                      1,203             28.6%

  Neither Agree nor Disagree                 1,356             32.3%

  Disagree                                   862               20.5%

  Strongly Disagree                          412               9.8%

  Missing/Invalid                            230               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

27\. Managers review and evaluate the organization's progress toward
meeting its goals and objectives.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             419               10.0%

  Agree                                      1,809             43.1%

  Neither Agree nor Disagree                 1,466             34.9%

  Disagree                                   356               8.5%

  Strongly Disagree                          146               3.5%

  Missing/Invalid                            235               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

28\. Employees are protected from health and safety hazards on the job.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             833               20.5%

  Agree                                      2,196             54.2%

  Neither Agree nor Disagree                 610               15.0%

  Disagree                                   303               7.5%

  Strongly Disagree                          112               2.8%

  Missing/Invalid                            377               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

29\. Employees have a feeling of personal empowerment with respect to
work processes.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             469               10.6%

  Agree                                      1,605             36.4%

  Neither Agree nor Disagree                 1,377             31.2%

  Disagree                                   744               16.9%

  Strongly Disagree                          213               4.8%

  Missing/Invalid                            22                \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

30\. My workload is reasonable.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             825               18.6%

  Agree                                      2,254             50.9%

  Neither Agree nor Disagree                 537               12.1%

  Disagree                                   549               12.4%

  Strongly Disagree                          262               5.9%

  Missing/Invalid                            3                 \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

31\. Managers communicate the goals and priorities of the organization.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             438               10.4%

  Agree                                      2,097             50.0%

  Neither Agree nor Disagree                 1,053             25.1%

  Disagree                                   414               9.9%

  Strongly Disagree                          190               4.5%

  Missing/Invalid                            240               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

32\. My organization has prepared employees for potential security
threats.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             879               21.7%

  Agree                                      2,407             59.4%

  Neither Agree nor Disagree                 480               11.9%

  Disagree                                   195               4.8%

  Strongly Disagree                          91                2.2%

  Missing/Invalid                            379               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

JOB SATISFACTION

33\. How satisfied are you with the information you receive from
management on what's going on in your organization?

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Very Satisfied                             344               8.2%

  Satisfied                                  1,535             36.6%

  Neither Satisfied nor Dissatisfied         1,225             29.2%

  Dissatisfied                               753               17.9%

  Very Dissatisfied                          342               8.1%

  Missing/Invalid                            233               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

34\. How satisfied are you with your involvement in decisions that
affect your work?

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Very Satisfied                             630               14.3%

  Satisfied                                  1,724             39.2%

  Neither Satisfied nor Dissatisfied         1,057             24.0%

  Dissatisfied                               706               16.1%

  Very Dissatisfied                          281               6.4%

  Missing/Invalid                            33                \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

35\. How satisfied are you with your opportunity to get a better job in
your organization?

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Very Satisfied                             428               10.1%

  Satisfied                                  1,218             28.8%

  Neither Satisfied nor Dissatisfied         1,242             29.4%

  Dissatisfied                               859               20.3%

  Very Dissatisfied                          477               11.3%

  Missing/Invalid                            208               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

36\. How satisfied are you with the recognition you receive for doing a
good job?

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Very Satisfied                             238               5.6%

  Satisfied                                  908               21.5%

  Neither Satisfied nor Dissatisfied         1,453             34.4%

  Dissatisfied                               854               20.2%

  Very Dissatisfied                          773               18.3%

  Missing/Invalid                            205               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

37\. How satisfied are you with the policies and practices of your
senior managers?

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Very Satisfied                             344               8.2%

  Satisfied                                  1,500             35.8%

  Neither Satisfied nor Dissatisfied         1,331             31.7%

  Dissatisfied                               675               16.1%

  Very Dissatisfied                          343               8.2%

  Missing/Invalid                            239               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

38\. How satisfied are you with the training you receive for your
present job?

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Very Satisfied                             567               13.6%

  Satisfied                                  1,771             42.5%

  Neither Satisfied nor Dissatisfied         1,045             25.1%

  Dissatisfied                               601               14.4%

  Very Dissatisfied                          185               4.4%

  Missing/Invalid                            261               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

39\. Considering everything, how satisfied are you with your job?

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Very Satisfied                             1,285             29.3%

  Satisfied                                  2,111             48.1%

  Neither Satisfied nor Dissatisfied         507               11.6%

  Dissatisfied                               372               8.5%

  Very Dissatisfied                          113               2.6%

  Missing/Invalid                            43                \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

40\. Considering everything, how satisfied are you with your pay?

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Very Satisfied                             703               16.6%

  Satisfied                                  2,051             48.5%

  Neither Satisfied nor Dissatisfied         649               15.3%

  Dissatisfied                               600               14.2%

  Very Dissatisfied                          228               5.4%

  Missing/Invalid                            200               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

PERFORMANCE ASSESSMENT ACCOUNTABILITY TOOL QUESTIONS

1\. I am held accountable for achieving results in the sense that if I
achieve the expected work results, I experience positive consequences.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             764               18.0%

  Agree                                      2,005             47.2%

  Neither Agree nor Disagree                 894               21.0%

  Disagree                                   451               10.6%

  Strongly Disagree                          133               3.1%

  Missing/Invalid                            184               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

2\. I am held accountable for achieving results in the sense that if I
do NOT achieve the expected work results, I experience negative
consequences.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             602               14.2%

  Agree                                      1,937             45.7%

  Neither Agree nor Disagree                 1,201             28.4%

  Disagree                                   411               9.7%

  Strongly Disagree                          84                2.0%

  Missing/Invalid                            195               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

3\. I am rewarded for providing high quality products and services to my
customers (internal and/or external).

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             575               13.6%

  Agree                                      1,345             31.7%

  Neither Agree nor Disagree                 1,318             31.1%

  Disagree                                   664               15.7%

  Strongly Disagree                          334               7.9%

  Missing/Invalid                            195               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

4\. Recognition and rewards are based on performance in my work unit.

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Strongly Agree                             576               13.6%

  Agree                                      1,454             34.4%

  Neither Agree nor Disagree                 1,038             24.6%

  Disagree                                   696               16.5%

  Strongly Disagree                          460               10.9%

  Missing/Invalid                            207               \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

5\. How often do you typically receive formal or informal feedback from
your supervisor?

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Weekly or more often                       1,622             37.3%

  Every two weeks                            348               8.0%

  Monthly                                    579               13.3%

  Quarterly                                  738               16.9%

  Twice per year                             556               12.8%

  Annually                                   238               5.5%

  Less than once per year                    272               6.2%

  Missing/Invalid                            79                \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------

6\. How helpful is your supervisor's feedback in helping you improve or
enhance your performance?

  -----------------------------------------------------------------------------
  **Response**                               **Frequencies**   **Percentage**
  ------------------------------------------ ----------------- ----------------
  Very Helpful                               1,351             31.0%

  Somewhat Helpful                           2,031             46.7%

  Not Helpful                                832               19.1%

  Harmful                                    137               3.2%

  Missing/Invalid                            80                \--

  TOTAL:                                     4,431             \--
  -----------------------------------------------------------------------------