### Air Force Operational Test and Evaluation Center (AFOTEC) IT Support

ASRCC provides IT support services for HQ AFOTEC at Kirtland AFB, New
Mexico. As a subcontractor to the prime contractor SICORP, ASRCC
provides help desk services and system administration to the AFOTEC
staff. The work is a continuation of the IT support we had been
providing for the past five years under the previous competitive AFOTEC
8(a) General Support Contract (F29601-98-D-0025). (In November 2002,
ASRCC won a competitive Small Business contract (FA7046-02-R-0001) to
continue its general support to AFOTEC that we had been providing under
a series of 8(a) contracts for 13 years.)

In providing support for the single help desk service center, we support
a customer base of approximately 1,400 information technology users at
Hq. AFOTEC, AFOTEC detachments at Eglin AFB, Florida; Colorado Springs,
Colorado; and Edwards AFB, California, and operating locations
worldwide. Our help desk services include: configuring and installing
new computers, evaluating new applications for their ability to satisfy
AFOTEC's IT life-cycle goals, answering and logging trouble calls;
identifying and classifying problems for resolution; providing technical
assistance to users on hardware and software; installation,
configuration, and testing of hardware and software including
approximately 100 Blackberry PDAs; maintaining technical documentation;
managing laptop inventory; diagnosing equipment and communication
problems; recovering data files; answering user questions regarding
computer operations; and developing and maintaining AFOTEC's Intranet
Web page.

### 

### Patterson Army Health Clinic (PAHC) Network/Help Desk Support

As a prime contractor under a GSA contract, ASRCC is providing IT
network and systems administration support to the Army\'s Patterson Army
Health Clinic, at Fort Monmouth, NJ. ASRCC performs installation,
administration, and maintenance of servers, workstations and associated
peripheral equipment, application software, and operating systems on
Local and Wide Area Networks (LAN/WAN). We previously performed this
work under an Army contract that was continued under our GSA schedule 70
contract.

We support 10 buildings at Fort Monmouth, as well as four remote
installations: Bayonne, Fort Hamilton, Picatinney, and Fort Dix. We are
responsible for nine Novell NetWare 3.12 servers and one NetWare 4.11
server supporting over 300 clients running a mix of Win 3.11, Win 95,
and Windows NT Workstation 4.0. We operate the single help desk/service
center, which receives an average of over 500 calls per month.

We are responsible for: installation, setup, configuration control, and
testing of hardware and software; providing responses to questions
concerning resources usage; troubleshooting hardware and software
problems; evaluating current operations and recommending improvements
and upgrades; research for and testing of required equipment; migrations
to new hardware and software systems; connectivity troubleshooting
(LAN/WAN); maintenance of e-mail post offices (e.g., reclaims,
synchronization, backup); upgrading SMTPLINK Gateway; resolving user
problems with hardware and software; preparing for and conducting user
training; configuring TCP/IP stacks to correct Internet access problems;
connecting the MIMS network to existing infrastructure and correcting
Data Management problems with database repositories; and developing,
updating, and maintaining system documentation.

## Theater Aerospace Command and Control Simulation Facility (TACCSF) O&M Support

Through a subcontract to Lockheed Martin Services Corporation (LMSC),
ASRCC provides telecommunications system and network administration for
all systems and applications, computer programming to include
documentation and configuration control, computer operations, and
modeling and simulation operations to the TACCSF at Kirtland AFB, NM.
This facility consists of classified and unclassified WANs and
hardware-in-the-loop simulators of aircraft and ground communications
and weapons systems that allow TACCSF to conduct Distributed Interactive
Simulations (DIS), a tool for combat development, system acquisition,
test and evaluation, and training. ASRCC has supported LMSC and TACCSF
since the award of the first O & M contract in January 1990.

In addition to software development and component testing for the
simulators and databases, ASRCC personnel reconfigure and maintain the
T1 C4I data communication networks between TACCSF and several other
military facilities around the country and overseas. The facilities
include the Joint National Integration Center (JNIC) at Falcon AFB, CO;
C^2^TIG at Hurlburt Field, FL; the Theater Battle Arena (TBA) at the
Pentagon; the Aviation Test Bed (AVTB) at Ft. Rucker, AL; ACETEF at Pax
River, MD; the Information Warfare Center (IWC) at Kelly AFB, TX; Luke
AFB, AZ; the Space Warfare Center (SWC), CO; The Joint Strike Fighter
Facility, and the Air Force Research Laboratory at Wright-Patterson AFB,
OH.

**Joint Strike Fighter (JSF) Instructional System Development (ISD)**

Under two subcontracts to Lockheed Martin Information Systems, ASRCC
provided a total of eight maintenance technicians and pilots to perform
Instructional System Development for the Joint Strike Fighter (F-35)
program in the Lockheed Martin aircraft production plant at Fort Worth,
TX.

Under one subcontract, the maintenance technicians include a Mechanical
Maintenance Specialist for fighter/attack aircraft (U.S. Navy, USAF
F-16, U.S. Marine Corps AV-8) , Weapons Maintenance Specialist for
fighter/attack aircraft (U.S. Navy, USAF F-16, U.S. Marine Corps AV-8),
Avionics Maintenance Specialist for fighter/attack aircraft (U.S. Navy,
USAF F-16, U.S. Marine Corps AV-8), and Base/Airfield Flight Deck
Infrastructure Operations Specialist for fighter/attack aircraft (U.S.
Navy, USAF, U.S. Marine Corps). The subcontract contract requires these
four ASRCC Subject Matter Experts (SMEs) to \"... develop, support and
deliver detailed analysis, documents/plans and reports as part of the
Integrated product Team (IPT) for the Joint Strike Fighter (JSF)
Training System (TS) Instructional System Design (ISD) IPT\". The JSF
Training System has five primary elements: (1) Instructional System
Development; (2) Courseware; (3) Training Devices; (4) Training
Infrastructure System (TIS); and (5) Integrated Training Center (ITC).
ASRCC performs training system basic analysis, courseware analysis and
training device analysis for the JSF training system. We conduct initial
and subsequent update of the Training Situation Analysis, Training
System Requirements Analysis, Master Task Analysis and Objective Media
Analysis. We will be developing the course syllabus for the course and
the lesson specifications for each course lesson. We develop courseware
requirements to cover initial qualification, conversion, upgrade,
re-qualification and familiarization training in the ITC. We develop
courseware for final mission qualification training and continuation
training in the operational or deployed units. We analyze the tasks
leading up to functional training device definition, analyze allocated
training requirements and will be building the trainer functional
description to meet the requirements, and prepare Training Functional
Description Reports to cover the full range of training devices.\" Our
SOW has three WBS Elements: WBS 2321 \-- ISD Systems Engineering and
Integration Team. WBS 2324 \-- Maintenance Training System Requirements
Analysis. WBS 2325 \-- Infrastructure Training System Requirements
Analysis.

Under a second subcontract, ASRCC provides pilots experienced as Air
Force F-16 Fighter Pilot, Navy Fighter Pilot, and Marine Corps AV-8
Fighter/Attack Pilot. The subcontract contract requires these three
ASRCC Subject Matter Experts (SMEs) to \"... develop, support and
deliver detailed analysis, documents/plans and reports as part of the
Integrated product Team (IPT) for the Joint Strike Fighter (JSF)
Training System (TS) Instructional System Design (ISD) IPT\". ASRCC
assists LMIS \"... in the documentation of the requirements for
development of Training System analysis and design data, integration,
configuration management, and system performance of the ISD components.
Our SOW has three WBS Elements: WBS 2321 \-- ISD Systems Engineering and
Integration Team. WBS 2323 \-- Pilot Training System Requirements
Analysis. WBS 2325 \-- Infrastructure Training System Requirements
Analysis.

**NGA IT Support**

The ASRCC Team understands the challenges faced by battlefield
commanders and the intelligence community in general. There is a
tremendous volume of data that is received by a wide range of
operational, tactical and strategic sources. There is a critical
requirement to capture, process, analyze, and produce intelligence and
create useful and actionable intelligence products in real-time.
Accuracy and speed are crucial to the war-fighting effort, to force
protection, and to decision-making at all levels. Additional
requirements exist for secure information sharing with joint and
coalition forces. The ASRCC Team is committed to facilitating this
effort by applying our experience, performance excellence, current
technology, and dedication to the mission. The ASRCC Team's past
performance is optimized to ensure that our processes, applications,
systems, and security measures meet the stringent requirements of the
battlefield commanders and the intelligence community. These past
performance elements include:

-   Information technology (IT) and information systems (IS) management,

-   Development of the IT infrastructure to support secure operations,

-   Design, development, and implementation of C4ISR production systems,

-   Secure database and enterprise-level operating systems and
    applications,

-   Leveraging COTS and development tools to minimize total cost of
    ownership,

-   Migration from experimental and legacy systems to production
    systems,

-   Hosting production systems in secure government data centers,

-   Strong program management, governance, and quality assurance
    standards, and

-   Extensive training programs that minimize time-to-competency.

ASRCC is the 49% stakeholder in the Joint Venture (NJVC) serving the
information technology and information services mission requirements for
the National Geospatial-Intelligence Agency.

As the IT/IS prime contractor, NJVC is the Information Technology
Management Services Outsourcer for the National Geospatial-Intelligence
Agency. Under this contract, NJVC deploys the same skills, technologies,
and service areas called-for at the Battle Lab and in a secure
environment. As the IT/IS contractor, NJVC has demonstrated solid past
performance scores, the ability to manage extreme growth in the
contract's requirements and the volume of work, the ability to manage a
broad footprint, resulting in good Award Fees and CPARS. NJVC manages
more than 1,800 personnel (more than 600 employees of the Prime
contractor and more than 1200 subcontractor personnel) including the
management of more than 30 subcontractor companies. Service level
agreements have been implemented for the functions that have been
outsourced to NJVC. Service levels agreements for processes such as
Incident Management and Change Management, which cross functions, have
also been implemented. The IT/IS contract is also a distributed services
contract and providing service to NGA and its customers from locations
across the CONUS and OCONUS. IT/IS service areas include:

-   Technical system operational and engineering support (IT/IS)

-   Program integration, and system architecture (IT/IS)

-   Technical management, standards, policy, guidance, management
    controls (IT/IS)

-   Design, install, operate IT and communications infrastructure
    projects (IT/IS)

-   Facility moves and renovation under BRAC (IT/IS)

-   Technical infrastructure refresh and migration steady-state and
    under BRAC (IT/IS)

-   Integrated Test Facility (IT/IS)

-   Software development, (IT/IS)

-   Network security, engineering, maintenance, and upgrade support
    (IT/IS)

-   Desktop and workstation support (IT/IS)

-   Enterprise service center, enterprise support 24/7 (IT/IS)

-   Production systems engineering and upgrade, legacy to new (IT/IS)

-   Voice and Video, including VTC (IT/IS)

-   Government secure data center management and operation (IT/IS)

    Key Personnel include but are not limited to ASRCC personnel
    providing: Program Management, Program Governance, Business
    Transformation, Enterprise-level applications integration, Quality
    Assurance Planning, Quality Assurance Management, Process
    Management, Performance Measurements, Quality Standards, Lean
    Six-Sigma, and management of an extensive cadre of personnel cleared
    to the Top Secret/SCI level. The IT/IS support to the NGA is
    delivered through specific Functional Line Areas. These areas form
    the nucleus of the IT/IS support program. They align to Service
    Level Agreements (SLAs), which form the basis of the IT/IS program
    technical performance criteria. The Functional Line Areas include
    the following:

• **Secure Networks** -- provides local area network/wide area network
(LAN/WAN), cable plant, perfective maintenance, and network engineering
support services to NGA. The Network services team plays a critical role
by providing the ability to communicate on a consistent basis, and in
ensuring that NGA is able to respond to the challenges and opportunities
it is currently addressing to deliver services to intelligence and
military communities.

• **Distributed and Centralized Systems and Services** -- provides
desktop, server, and gateway support services to NGA. Our team's
technical services include fault isolation and resolution, customer
assistance, baseline management, and system security services that
facilitate NGA's ability to service its end-user customers.

• **Program Support** -- provides system administration, hardware
maintenance, software maintenance, system Subject Matter Experts (SMEs),
and system engineering support services to NGA across all functional
line areas. People and processes, including industry best practices, are
keys to the successful support provided. This, combined with a
distributed, highly capable, and versatile technical team, delivers
support to the customer.

• **Voice and Video** -- provides high-quality secure and unclassified
voice, video teleconference, auditorium, and personal IT device support
services to the NGA. While the NGA is experiencing unprecedented growth,
an aging technology baseline, and the introduction of more stringent
regulations, Voice and Video strives to achieve the best-possible
performance from the highly skilled staff currently employed, the assets
in operation and those acquired in the future, and the technologies
being deployed and transitioned that are critical to mission success.

• **Enterprise Service Center** (Operational Help Desk) -- provides Tier
1 and 2 troubleticket resolution, providing watch-officer functionality,
and the O&S support for the numerous tools used to manage the
trouble-ticket system support services to the NGA. The ESC serves in the
valuable role of liaison, coordinating between the customer who is
experiencing a problem, NGA, and the co-located technical expertise
responsible for addressing the problem, acting as a "one stop" shop for
resolution.

• **Digital Replication** (DR) -- provides the ability to replicate vast
amounts of information in a timely and accurate manner. Our team's
Digital Replication is the world-class service provider for high
quality, geospatial-intelligence digital media. Due to its excellent
relationship with the Office of Corporate Relations, Digital Replication
will continue to be the provider-of-choice for all of NGA's reproduction
copy services. Digital Replication uses a documented process-oriented
approach that features a highly skilled and experienced workforce,
industry best practices, and state-of the-art equipment that allows our
team to ensure that NGA digital media replication and reproduction is
the most consistent, efficient, and cost-effective method possible.

• **Library Operations** -- provides library services, ground photo,
cataloging, reproduction, imagery management, and scanning support to
NGA. Library Operations also provides support to the NGA Reference,
which includes staffing reference desk, providing collocated support to
Analysis and Production Directorate analysts at multiple locations,
conducting customer reference interviews, database research, collection
development, and product research and ordering.

• **Printing** -- manages and performs all activities in support of
NGA's printing program.

Our team is a world-class service provider for high-quality, hardcopy
geospatial intelligence products. This support includes lifecycle
support for existing and future printing systems, services, and support
including analog and digital hard copy map, chart, and image product
printing while maintaining quality requirements. Printing is postured to
ensure that NGA hardcopy products enhance information superiority and
are printed in the most consistent, efficient, and cost-effective manner
possible.

**Functional Support Areas**

Our team identifies the Functional Support Areas as those that provide
integration across the functional line areas as well as provide
additional capabilities as they transition to the functional line areas.
These functional support areas include the following.

**• Information Technology Office** -- represents those functional
support areas that do not align directly with the functional line areas
that transitioned to our team. This includes the efforts associated with
Installation, Moves, Adds, and Changes (IMAC) performed by
Implementation Management. Other support services include the Enterprise
Tools Division and Data Center Operations.

• **Technical Services Office** -- provides support to a variety of NGA
offices, including the Enterprise Operations Infrastructure Engineering
Office (EN), Enterprise Operations, Technical Services Office (ES),
Enterprise Operations Dissemination Office (ED), Enterprise Operations
IT/IS Program Management (EQ), and NGA Acquisition Office (AE), while
offering technical support across the entire organization. This support
ensures the successful O&S of NGA's multi-site IT enterprise
infrastructure as well as the systems that run on that infrastructure.
Technical Services uses and builds upon the existing specialized
technical and functional skills gained as part of previous NGA O&S
contracts such as Lightyear (I and II), Multi-systems Maintenance
Service, and the initial years of the IT/IS contract.

• **Systems Engineering Office** -- provides a systematic planning
approach and transition methodology to our team's. Systems Engineering
products to give NGA those critical assessments and input necessary to
ensure the adequate planning and programming of all future requirements.
Systems Engineering adds value by their forward-thinking approach
against program and agency standards, schedule, and budget creation for
team projects, support, modeling networks and cost, and future program
planning.

• **Special Projects Office** -- manages projects that fall outside the
domains of the other functions. All projects executed by our team will
fall under the umbrella of our Project Management Center of Excellence
(PMCoE). The PMCoE will have a framework that allows the Special
Projects Office to effectively manage all projects from the traditional
(facility modernization, telephony modernization, and desktop
re-capitalization) to the advanced such as the Network Stabilization
Initiative

(NSI) Phase 2.

Together these offices constitute the functional support areas. Combined
with the functional line areas they represent the direct operational
support organizations of the IT/IS program to NGA. The enabling services
provide the foundation that allows our team to set the standard for
IT/IS support. These are essential business processes that facilitate
the functional line areas and the functional support areas to deliver
their services to NGA. Enablers include the following:

• **Business Services Office** -- provides the central point of
convergence for the business operations practices of contracting,
accounting and finance, program control and analysis, internal audits
and controls, facilities, and security management for our team. These
services enable the other team offices to fulfill their program
requirements in order to ensure that all incurred costs do not exceed
estimates at completion without justification and timely reporting.
Business Services is also the focal point to ensure that our team is
prepared to and responds quickly and timely to all requests for contract
cost information. Due to the criticality of the cost data, our team
commits to ensure that the Business Services staff gets training in the
best industry tools available to ensure that our team can deliver data
that has the integrity and credibility desired.

• **Human Resources Office** -- provides sound staffing solutions,
effective people management, and communications support to our team.
Human Resources is a full-service provider with dynamic, interactive
processes and practices that work together to provide a comprehensive
program. Human Resources works closely with all stakeholders and in
partnership with our internal and external customers. Human Resources'
collaborative operating model ensures that our team remains closely tied
to NGA's business needs, ensuring that we are aware of key issues and
policies that impact Human Resources and staffing issues.

Together the Enablers provide those critical functions of program
management, contracting, accounting and finance, purchasing, personnel
management, recruiting, and program staffing that enable the functional
line and support personnel to deliver seamless, mission-critical
services to NGA. The standard services provided by our team, and others,
make up the basis of the envisioned Catalog of Services. Under this
construct, NGA and our team will address nonstandard services as
projects.