**Examiner Competency Profile for: (xxxx)**

**General Skills**

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  **Rating**   **Competency**
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               **Customer Focus:** Is dedicated to meeting the expectations and
               requirements of both internal and external customers. Acts with
               customers in mind. Establishes/maintains effective relationships
               with and contributes value to customers.

               **Oral and Written Communications:** Is able to write clearly and
               effectively in a way that adds value to feedback for applicants.
               Takes accurate and useful meeting notes. Can articulate thoughts
               clearly and concisely over the phone and in person.

               **Ethics:** Adheres to the letter and the spirit of the Baldrige
               Code of Conduct, avoiding all conflicts of interest and use of
               confidential information. Practices, affirms, and supports the
               right behaviors.

               **Listening:** Practices attentive and active listening and has
               the patience to hear people out. Can accurately restate the
               opinions of others even when he/she disagrees. Fosters open
               communication.

               **Action Oriented:** Is action oriented and addresses challenges
               with energy. Follows through.

               **Peer Relationships:** Can find common ground and solve problems
               for the good of all. Can represent his/her own interests and yet
               be fair to others. Can quietly solve problems with peers. Is seen
               as a team player, is cooperative, and encourages collaboration.
               Easily gains the trust and support of peers. Can be candid with
               peers.

               **Time Management**: Uses his/her time effectively and
               efficiently and establishes a schedule to complete his/her work
               on time. Concentrates his/her efforts on the more important
               priorities and gets more done in less time than others. Can
               attend to a broad range of activities.

               **Self-Development:** Is personally committed to and actively
               works to continuously improve his/her Baldrige knowledge and
               skills, as well as team work skills. Understands that different
               situations and levels may call for different skills and
               approaches. Capitalizes on strengths and works to develop skills
               that need improvement.

               **Technical Learning:** Grasps technical aspects of the work
               quickly. Can learn new skills and knowledge. Assimilates Baldrige
               knowledge. Performs well in training courses.

               **Championing:** Able to function as a Baldrige Ambassador,
               including marketing the Baldrige Program and its benefits, as
               well as encouraging the submission of Award and Examiner
               applications.
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**Award Process Knowledge and Skills**

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  **Rating**   **Competency**
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               **Award Process Knowledge:** Can explain the Award process and
               steps in that process. Understands Examiners' responsibilities
               throughout the process. Can use the Criteria booklet to evaluate
               Award applicants. Can apply the process and results scoring
               factors and the Core Values. Knows where to find needed
               information.

               **Analytical Skills:** Can independently develop observations
               about the Award applicant, including strengths and opportunities
               for improvement. Can use the scoring factors and guidelines to
               score Award applicants. Can prioritize observations according to
               their importance to the applicant. Can synthesize observations
               into consensus feedback. Can develop key themes that are
               cross-cutting, relate to a key factor, or are linked to a
               scoring factor. Can evaluate the application for higher-level
               organizational learning and process integration. Demonstrates
               the ability to comprehend and follow complex instructions.

               **Computer Skills:** Is proficient at using the MS Office suite
               and can use the Internet for various purposes, including sharing
               documents.
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