![](media/image1.png){width="1.3125in" height="0.8944444444444445in"}

**Lesson 3: *Accounts and* *Profile Accounting***

###### Lesson Description

Lesson 3 will provide the LAPC and APC with the ability to review
Cardholder PCMS account details and modify the profile accounting
details.

###### Training Objectives

At the conclusion of this lesson, PCMS LAPC's and APC's will be able to:

1.  Review Purchase Card Details.

2.  Modify profile accounting information.

#### 

#### Methodology

#### 

#### This lesson will be delivered using a combination of lecture and presentation, demonstration and Instructor-led exercises. Practical exercises and testing will be utilized to measure the level of individual and group achievement of the Training Objectives outlined above, and the overall effectiveness of this training program. 

#### 

#### 

#### References 

None

**[Enclosures]{.underline}**

\(1\) APC\\LAPC PCMS User's Guide, USDA\\PMT, September 2005;

(2) PCMS Quick Guide to Understanding the Relationship Between 1099's
    Tax Identification Numbers (TIN's), and Budget Object Classification
    Codes (BOCC's), USDA\\PSD, January 2003;

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I.  **[Purchase Card Account]{.underline}**

![](media/image3.wmf){width="0.8125in" height="0.8083333333333333in"}

> **Please turn off your monitor and give your attention to the
> instructor.**

a.  **Purchase Card Window**

> The Purchase Card window is used to provide an overview of
> cardholders' purchase card details. To access the Purchase Card
> window, click **Cardholder** on the main menu and select Purchase
> Card.
>
> ![](media/image4.png){width="6.627083333333333in"
> height="0.8465277777777778in"}
>
> Information on the Purchase Card Window can only be viewed. To edit
> this information the LAPC must use CAMS (see lesson 7). For further
> information on the Purchase Card screen and field definitions please
> refer to section II in the APC\\LAPC PCMS User's Guide.
>
> ![](media/image5.png){width="5.222222222222222in"
> height="3.9590277777777776in"}

b.  **Querying a Cardholder Record**

> **Cardholders**
>
> If a Cardholder is logged on to PCMS the system will only query the
> cardholder record attached to their user id. If no details appear
> click the ![](media/image6.png){width="0.25in"
> height="0.20833333333333334in"} button on the Command Bar.
>
> **APC\\LAPC**
>
> When an APC or LAPC accesses the Purchase Card screen the system
> automatically queries in two ways:

-   If no Cardholder records have been previously viewed in any of the
    Cardholder sub-options, during the current logon session, then all
    the Cardholder records will be listed in the **Name** field. Use the
    scroll bar to the left of the field to navigate between the records;

-   If Cardholder records have previously been viewed during the current
    logon session, then the last Cardholder record that was viewed will
    be displayed in the **Name** field of the Purchase Card screen when
    it is accessed;

> ![](media/image7.wmf){width="0.4423611111111111in"
> height="0.6201388888888889in"}
>
> A list of Cardholders is available to the LAPC only, in the **Name**
> field.
>
> ![](media/image8.png){width="3.5722222222222224in" height="2.7125in"}
>
> **Specific Queries**
>
> To query a specific Cardholder record, or set of records:

-   Hit the ![](media/image6.png){width="0.25in"
    height="0.20833333333333334in"} button on the command bar to clear
    all fields;

-   Enter the value you wish to query in the appropriate field;

-   Hit the ![](media/image6.png){width="0.25in"
    height="0.20833333333333334in"} button on the command bar and the
    fields will be populated with the search results;

![](media/image7.wmf){width="0.4423611111111111in"
height="0.6201388888888889in"}

As an LAPC or APC you may find it much quicker to utilize the Discoverer
tool to review individual transactions, rather than by doing it through
PCMS. (Discoverer training is offered in a separate course).

  -----------------------------------------------------------------------
  **Notes:**

  -----------------------------------------------------------------------

> ![](media/image9.wmf){width="1.0625in" height="1.0625in"}
>
> **PRACTICAL EXERCISES**

1.  Query all Cardholder records;

2.  Query Cardholder records with a Card Status of *ACTIVE*;

3.  Query Cardholder records with a Single Purchase limit of greater
    than \$1,000.00;

4.  Query Cardholder records that expire in the year 2005;

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II. ![](media/image3.wmf){width="0.8125in"
    height="0.8083333333333333in"}**[Overview of Profile Accounting\
    ]{.underline}**

**Please turn off your monitor and give your attention to the
instructor.**

a.  **What is Profile Accounting?**

When a Cardholder PCMS account is created, in CAMS (see lesson 7), the
purchase card is associated with certain accounting codes that purchases
are to be charged against. The Profile Accounting screen allows the
Cardholder, APC or LAPC to modify the accounting code information.
Purchase Card account details cannot be modified from this screen.

b.  **Main Screen**

> To access the Profile Accounting window, click **Cardholder** on the
> main menu and select **Profile Accounting**. Modifications to profile
> accounting information can be made in the white fields in the bottom
> half of the screen, and not in the gray fields.
>
> ![](media/image10.png){width="5.834722222222222in"
> height="0.6854166666666667in"}
>
> ![](media/image7.wmf){width="0.4423611111111111in"
> height="0.6201388888888889in"}
>
> If the profile accounting for a cardholder account is changed too
> frequently, a user message will be sent to the LAPC prompting them to
> review the account details.
>
> ![](media/image11.png){width="5.247222222222222in"
> height="3.104861111111111in"}

.

c.  **Account Details**

> The Cardholder's PCMS account details are located in the top half of
> the screen, and cannot be modified by the Cardholder. The LAPC can
> modify account details if required, using CAMS (see lesson 7).
>
> Field descriptions are below:

+-----------------+----------------------------------------------------+
| **Field**       | **Description**                                    |
+-----------------+----------------------------------------------------+
| ####### Name    | The Cardholder's name as it appears on the         |
|                 | Purchase Card. A list of Cardholders is available  |
|                 | to LAPC's only for this field.                     |
+-----------------+----------------------------------------------------+
| #######         | This field contains two parts:                     |
|  Account Number |                                                    |
|                 | -   The cardholder's program code **(Should be     |
| Each part of    |     448681 or 448686)**                            |
| this field can  |                                                    |
| be queried.     | -   The last 10 digits of the purchase card        |
|                 |     account number                                 |
+-----------------+----------------------------------------------------+
| #####           | This field contains four parts:                    |
| ## Organization |                                                    |
|                 | -   The cardholder's department code               |
| Each part of    |                                                    |
| this field can  | -   The cardholder's agency code                   |
| be queried.     |                                                    |
|                 | -   The cardholder's unit code                     |
|                 |                                                    |
|                 | -   The cardholder's sub unit code                 |
+-----------------+----------------------------------------------------+

  -----------------------------------------------------------------------
  **Notes:**

  -----------------------------------------------------------------------

a.  **Profile Accounting details**

> The Cardholder's Profile Accounting details are located in the bottom
> half of the screen and can be edited by the Cardholder.
>
> Field descriptions are below:

+-----------------+----------------------------------------------------+
| **Field**       | **Description**                                    |
+-----------------+----------------------------------------------------+
| **Agency**      | Enter the agency code that the purchase is to be   |
|                 | charged against. If an agency is no entered, the   |
| Optional field. | agency that was entered in CAMS for this           |
|                 | Cardholder will be used to validate the accounting |
|                 | classification code.                               |
+-----------------+----------------------------------------------------+
| **Station**     | Enter the station code that the purchase is to be  |
|                 | charged against. For Forest Service only: If the   |
| Optional field. | station is not entered, the region and unit that   |
|                 | was entered into CAMS will be used to validate the |
|                 | accounting classification code.                    |
+-----------------+----------------------------------------------------+
| **Accounting    | Enter the accounting code against which this       |
| Code**          | portion of the transaction is charged. **All       |
|                 | accounting codes must be valid in FFIS.**          |
| Required Field. |                                                    |
+-----------------+----------------------------------------------------+
| **Account       | Enter the description of the accounting code.      |
| Description**   |                                                    |
|                 |                                                    |
| Optional Field. |                                                    |
+-----------------+----------------------------------------------------+
| **Object        | Enter a valid BOCC. **It is extremely important to |
| Class**         | select the correct BOCC as 1099 Tax statements are |
|                 | generated based on the code selected.**            |
| Required Field  |                                                    |
+-----------------+----------------------------------------------------+
| **Distribution  | Enter the percentage of this account to be applied |
| Percent**       | to the transaction amount.                         |
|                 |                                                    |
| Required Field. |                                                    |
+-----------------+----------------------------------------------------+
| **Total         | The value in this field is the total percentage to |
| Percent**       | be applied to the transaction amount. The value    |
|                 | will be affected by changes to the Distribution    |
| Non-entry       | Percent Field but cannot be directly edited by the |
| Field.          | Cardholder. **This field must equal 100 percent.** |
+-----------------+----------------------------------------------------+

![](media/image7.wmf){width="0.4423611111111111in"
height="0.6201388888888889in"}

Further details regarding field descriptions can be found in Section II
of the APC\\LAPC PCMS User's Guide.

III. **[Profile Accounting Maintenance\
     ]{.underline}**

     a.  **Query Profile Accounting**

![](media/image11.png){width="6.491666666666666in"
height="3.857638888888889in"}

> **Cardholders**
>
> If a Cardholder is logged on to PCMS the system will only query the
> profile accounting attached to their purchase card. If no details
> appear click the ![](media/image6.png){width="0.25in"
> height="0.20833333333333334in"} button on the Command Bar. Upon
> completion of the query the fields will be populated with account and
> profile accounting details of the Cardholder is logged on to PCMS. If
> a Cardholder has multiple accounts then the scroll bar to the left of
> the "Name" field will become active, and can be used to select the
> appropriate account.

  -----------------------------------------------------------------------
  **Notes:**

  -----------------------------------------------------------------------

> **APC\\LAPC**
>
> An APC or LAPC can query all Cardholder records, or specific records:

-   If no Cardholder records have been previously viewed in any of the
    Cardholder sub-options, during the current logon session, then all
    the Cardholder records will be listed in the "Name" field. Use the
    scroll bar to the left of the field to navigate between the records;

-   If Cardholder records have previously been viewed during the current
    logon session, then the last Cardholder record that was viewed will
    be displayed in the "Name" field of the Purchase Card screen when it
    is accessed;

-   To query a specific record, or set of records:

    -   Hit the ![](media/image6.png){width="0.25in"
        height="0.20833333333333334in"} button on the command bar to
        clear all fields;

    -   Enter the value you wish to query in the appropriate field;

    -   Hit the ![](media/image6.png){width="0.25in"
        height="0.20833333333333334in"} button on the command bar and
        the fields will be populated with the search results;

    a.  **Modify Profile Accounting**

Once the accounting information is displayed on the screen, apply one of
the following as necessary:

> **Add:**
>
> To add a line of accounting, enter the new accounting details on the
> next available line. Remember to balance the Distribution Percent
> across the lines of accounting - the Total Percent must equal 100.
>
> **Remove:**
>
> To remove a line of accounting, place the cursor in any field on the
> specific line and click ![](media/image12.png){width="0.25in"
> height="0.23402777777777778in"} on the Command Bar. The entire line of
> accounting will be deleted.
>
> **Change:**
>
> To change information in one of the accounting fields, you must remove
> the entire line and add a new line with the corrected information.

  -----------------------------------------------------------------------
  **Notes:**

  -----------------------------------------------------------------------

> Use the following guidelines in updating each of the accounting
> fields:

+--------------+-------------------------------------------------------+
| **Field**    | **Guideline**                                         |
+--------------+-------------------------------------------------------+
| **Agency**   | > Enter a valid agency code or leave the field blank. |
|              | > The agency code entered in the field will be used   |
| Optional     | > when validating the accounting classification code. |
| field.       | > If the field is left blank, the agency code that    |
|              | > appears in the top region of the screen will be     |
|              | > used for validation.                                |
|              | >                                                     |
|              | > When using an accounting code that belongs to       |
|              | > another agency, the agency code must be entered in  |
|              | > order for the accounting classification code to     |
|              | > validate.                                           |
+--------------+-------------------------------------------------------+
| **Station**  | > Enter a valid station code (region + unit) or leave |
|              | > the field blank. For agencies that use a station    |
| Optional     | > code, this will be used to validate the accounting  |
| field.       | > classification code. If left blank, the region and  |
|              | > unit located in the top region of the screen will   |
|              | > be used for validation.                             |
+--------------+-------------------------------------------------------+
| **Accounting | > Enter a valid accounting code and hit "Tab" on the  |
| Code**       | > keyboard, or click in the next field. The system    |
|              | > will then validate the accounting code. All Agency  |
| Required     | > codes will be validated against the Federal         |
| Field.       | > Foundation Information System (FFIS) table. If the  |
|              | > code is invalid a system edit error message will be |
|              | > generated, prompting the Cardholder to correct the  |
|              | > field value.                                        |
|              | >                                                     |
|              | > The Accounting Code can also be selected from a     |
|              | > list, by placing the curser in the Accounting Code  |
|              | > field and hitting the "List" button on the Command  |
|              | > Bar.                                                |
+--------------+-------------------------------------------------------+
| **Account    | > Enter the account description of the accounting     |
| D            | > code.                                               |
| escription** |                                                       |
|              |                                                       |
| Optional     |                                                       |
| Field.       |                                                       |
+--------------+-------------------------------------------------------+
| **Object     | > Enter a valid Budget Object Class Code (BOCC). This |
| Class**      | > code associates the financial transaction with the  |
|              | > nature of the goods or service, received or         |
| Required     | > supplied, as a result of the purchase. It is        |
| Field        | > important that the BOCC is accurate as 1099 tax     |
|              | > statements are generated based on these codes.      |
|              | > Please refer to the PCMS quick guides for further   |
|              | > information on BOCC's.                              |
|              | >                                                     |
|              | > The BOCC can also be selected from a list, by       |
|              | > placing the curser in the Object Class field and    |
|              | > hitting the "List" button on the Command Bar.       |
+--------------+-------------------------------------------------------+
| **           | > Enter a valid number from 1 to 100. This amount     |
| Distribution | > indicates the percentage of each transaction to be  |
| Percent**    | > posted against the accounting code.                 |
|              |                                                       |
| Required     |                                                       |
| Field.       |                                                       |
+--------------+-------------------------------------------------------+
| **Total      | > Updates automatically when the Distribution Percent |
| Percent**    | > Field is modified.                                  |
|              | >                                                     |
| Non-entry    | > **This field must equal 100 percent.**              |
| Field.       |                                                       |
+--------------+-------------------------------------------------------+

b.  **Multiple Profile Accounting entries**

If multiple accounting codes are associated to the cardholder's account
then the transaction amount is automatically distributed across the
accounting codes based on the percentage allocations set in the
Distributed Percentage field. If a particular transaction requires a
different distribution of funds across account, than what has been
established in Profile Accounting, then the funds will be reallocated
during the reconciliation process.

  -----------------------------------------------------------------------
  **Notes:**

  -----------------------------------------------------------------------

![](media/image9.wmf){width="1.0625in" height="1.0625in"}

**PRACTICAL EXERCISE**

1.  Query all Cardholder records, select a user, then add a second
    accounting code: 7010000000 to the profile account information for
    that user;

2.  Add the BOCC for "Supplies and Materials".

3.  Set distribution for this accounting code to 25%. (Remember the
    Total Percentage must equal 100%).

4.  Save changes and exit the Profile Accounting screen.

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IV. **[Summary and Review]{.underline}**

The following questions are to be answered in an instructor led group
exercise and review session:

![](media/image3.wmf){width="0.8125in" height="0.8083333333333333in"}

**Please turn off your monitor and give your attention to the
instructor.**

1.  What is the purpose of the Purchase Card screen?

2.  What do you use the Profile Accounting screen for?

3.  Which fields on the Profile Accounting screen require a value to be
    entered?

4.  Why would you have multiple accounting codes associated to your
    purchase card?

5.  How can you remove Profile Accounting details? (Walk the instructor
    through the steps)

6.  How do you add Profile Accounting details? (Walk the instructor
    through the steps)

# ![](media/image14.png){width="1.5in" height="1.5in"} 

# Lesson 4: *Reconciling Transactions*

![](media/image1.png){width="1.3125in" height="0.8944444444444445in"}

###### Lesson Description

In Lesson 4 LAPC's and APC's will be learning how to reconcile and
dispute transactions in PCMS. The previous three lessons will have
provided the LAPC's and APC's with the ability to navigate the screens
and understand the purpose of the processes they will be using.

###### Training Objectives

At the conclusion of this lesson, PCMS LAPC's and APC's will be able to:

1.  Query a cardholder account.

2.  View, dispute and reconcile transactions.

#### Methodology

#### 

#### This lesson will be delivered using a combination of lecture and presentation, demonstration and Instructor-led exercises. Practical exercises and testing will be utilized to measure the level of individual and group achievement of the Training Objectives outlined above, and the overall effectiveness of this training program. 

#### 

#### References 

> None

**[Enclosures]{.underline}**

1.  APC\\LAPC PCMS User's Guide, USDA\\PMT, September 2005;

2.  Cardholder PCMS Quick Guide for Reconciling Purchase Card
    Transactions, USDA\\PSD, September 2001;

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<!-- -->
```
(3) PCMS Quick Guide to Understanding the Relationship Between 1099's
    Tax Identification Numbers (TIN's), and Budget Object Classification
    Codes (BOCC's), USDA\\PSD, January 2003;

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<!-- -->
```
I.  **[Overview of Card Transactions]{.underline}**

![](media/image3.wmf){width="0.8125in" height="0.8083333333333333in"}

> **Please turn off your monitor and give your attention to the
> instructor.**

a.  **What is a transaction?**

A transaction is a purchase made by a Cardholder, using their Purchase
Card or Convenience Check. The Cardholder is responsible for ensuring
that the details of the transaction are correct, this process may
include investigation and negotiation. A transaction entered in PCMS
contains information about the Merchant, the Cardholder and the
goods\\services purchased. The LAPC uses the report-writing tool
"Discoverer" to make sure transactions are reconciled in a timely
manner.

b.  **Card Transaction Window**

> Access the Card Transaction window from the **Cardholder** menu. From
> this screen a Cardholder can obtain a summary of all of their
> transactions, and run queries to search for specific transactions.
> This transaction information is available even if the card has been
> reported as lost or stolen.

![](media/image15.png){width="6.992361111111111in"
height="3.698611111111111in"}

c.  **Cardholder Identification**

-   **ID Information**

This section of the window displays information that identifies the
Cardholder.

![](media/image16.png){width="4.752777777777778in"
height="0.33611111111111114in"}

+--------------+-------------------------------------------------------+
| *            | **Description**                                       |
| *Fieldname** |                                                       |
+==============+=======================================================+
| ####### Name | The cardholder's name as it appears on the card.      |
+--------------+-------------------------------------------------------+
| ######       | This field contains two parts:                        |
| # Account \# |                                                       |
|              | -   The cardholder's program code                     |
|              |                                                       |
|              | -   The last 10 digits of the purchase card account   |
|              |     number                                            |
+--------------+-------------------------------------------------------+
| **Or         | This field contains four parts:                       |
| ganization** |                                                       |
|              | -   The cardholder's department code                  |
|              |                                                       |
|              | -   The cardholder's agency code                      |
|              |                                                       |
|              | -   The cardholder's unit code                        |
|              |                                                       |
|              | -   The cardholder's sub unit code                    |
+--------------+-------------------------------------------------------+

-   **Transaction Information**

> This section of the window displays transaction information. The
> information is organized into four tabs: **Transactions**, **Purchase
> Detail,** **Transaction Maintenance**, and **Dispute Maintenance**.
> Click on the tab header to navigate between sections.
>
> ![](media/image7.wmf){width="0.4423611111111111in"
> height="0.6201388888888889in"}
>
> You must have a record displayed to view the **Purchase Detail,
> Transaction Maintenance** or **Dispute Maintenance** tabs.

d.  **Transactions Tab**

Access this tab to view transaction information.

![](media/image17.png){width="6.992361111111111in"
height="3.077777777777778in"}

+--------------+-------------------------------------------------------+
| *            | **Description**                                       |
| *Fieldname** |                                                       |
+==============+=======================================================+
| ######## A   | > The date the transaction was approved by the        |
| pproved Date | > Cardholder.                                         |
+--------------+-------------------------------------------------------+
| ######## P   | > The date the purchase was made.                     |
| urchase Date |                                                       |
+--------------+-------------------------------------------------------+
| *            | > The cost of the purchase.                           |
| *Transaction |                                                       |
| Amount**     |                                                       |
+--------------+-------------------------------------------------------+
| **Merchant   | > The name of the Merchant from whom the procurement  |
| Name**       | > was made.                                           |
+--------------+-------------------------------------------------------+
| **Merchant   | > The street address where the Merchant is located    |
| Address**    |                                                       |
+--------------+-------------------------------------------------------+
| **Merchant   | > The city where the Merchant is located.             |
| City**       |                                                       |
+--------------+-------------------------------------------------------+
| **Merchant   | > The abbreviation for state where the Merchant is    |
| State**      | > located.                                            |
+--------------+-------------------------------------------------------+
| **Invoice    | > This field will be blank because it is not          |
| Paid Date**  | > currently being used.                               |
+--------------+-------------------------------------------------------+
| **Merchant   | > The Zip code where the Merchant is located.         |
| Zip**        |                                                       |
+--------------+-------------------------------------------------------+
| **Action**   | > The current action on the transaction:              |
|              | >                                                     |
|              | > A = Approved Q = Questionable                       |
|              | >                                                     |
|              | > D = Disputed U = Unapproved                         |
|              | >                                                     |
|              | > R = Resolved                                        |
|              | >                                                     |
|              | > (Dropdown menu)                                     |
+--------------+-------------------------------------------------------+
| **Item       | > Description of the item purchased.                  |
| D            |                                                       |
| escription** |                                                       |
+--------------+-------------------------------------------------------+
| **Comments** | > Enter any comments.                                 |
+--------------+-------------------------------------------------------+
| *            | > Displays the current transaction status in FFIS.    |
| *Transaction | > Not editable by the user.                           |
| Status**     |                                                       |
+--------------+-------------------------------------------------------+
| **Conv Check | > The Convenience Check number, if used.              |
| No**         |                                                       |
+--------------+-------------------------------------------------------+
| **Date       | > The date the goods were received by the purchaser.  |
| Received**   | >                                                     |
|              | > (Date, 8 positions)                                 |
+--------------+-------------------------------------------------------+
| **SF-281     | > SF-281 code for purchases over \$2500. A \<List of  |
| Code**       | > values\> is available for this field.               |
|              | >                                                     |
|              | > See the Definition of SF-281 Codes document at      |
|              | > <http://www.usda.gov/procurement/card/guide.htm>    |
|              | > under the 'Miscellaneous' section for additional    |
|              | > information.                                        |
|              | >                                                     |
|              | > **Note**: the SF-281 code is only required for      |
|              | > transactions over \$2,500. The field will be grayed |
|              | > out if not required.                                |
|              | >                                                     |
|              | > (Alpha, 2 positions)                                |
+--------------+-------------------------------------------------------+
| **Tax ID     | > Merchant\'s tax ID number or employee\'s SSN. A     |
| Number**     | > \<List of values\> is available for this field.     |
|              | >                                                     |
| **(TIN)**    | > **Note**: The TIN only requires data entry if the   |
|              | > purchase was made using a convenience check. It is  |
|              | > the Cardholder\'s responsibility to obtain this     |
|              | > information from the Merchant if a check is used.   |
|              | > If the purchase is made using a card, the TIN will  |
|              | > be entered by the Bank.                             |
|              | >                                                     |
|              | > (Numeric, 10 positions)                             |
+--------------+-------------------------------------------------------+
| **Agency     | > The agency reference number.                        |
| Reference    | >                                                     |
| Number**     | > (Alpha, maximum 32 positions)                       |
+--------------+-------------------------------------------------------+

  -----------------------------------------------------------------------
  **Notes:**

  -----------------------------------------------------------------------

e.  **Purchase Detail Tab**

Access this tab to view details of what is being purchased by the
Cardholder. This information is useful for reporting purposes.

![](media/image18.png){width="6.489583333333333in"
height="3.661111111111111in"}

+--------------+-------------------------------------------------------+
| *            | **Description**                                       |
| *Fieldname** |                                                       |
+==============+=======================================================+
| ######## M   | > The name of the Merchant from whom the procurement  |
| erchant Name | > was made.                                           |
+--------------+-------------------------------------------------------+
| *            | > The cost of the purchase.                           |
| *Transaction |                                                       |
| Amount**     |                                                       |
+--------------+-------------------------------------------------------+
| **Freight    | > The cost of freight to send the item.               |
| Amount**     |                                                       |
+--------------+-------------------------------------------------------+
| **Duty       | > Duty amount applied to the transaction.             |
| Amount**     |                                                       |
+--------------+-------------------------------------------------------+
| **Sales      | > The amount of sales tax for the item.               |
| Tax**        |                                                       |
+--------------+-------------------------------------------------------+
| **Order      | > The date the item was ordered by the Cardholder.    |
| Date**       |                                                       |
+--------------+-------------------------------------------------------+
| **Authorized | > Name of authorized Merchant contact.                |
| Contact      |                                                       |
| Name**       |                                                       |
+--------------+-------------------------------------------------------+
| **Authorized | > Phone number of authorized Merchant contact.        |
| Contact      |                                                       |
| Phone**      |                                                       |
+--------------+-------------------------------------------------------+
| **Discount   | > Amount of discount applied to the transaction.      |
| Amount**     |                                                       |
+--------------+-------------------------------------------------------+
| **Quantity** | > Number of items purchased.                          |
+--------------+-------------------------------------------------------+
| **Unit of    | > Item unit of measure.                               |
| Measure**    |                                                       |
+--------------+-------------------------------------------------------+
| **Unit       | > Cost per item.                                      |
| Cost**       |                                                       |
+--------------+-------------------------------------------------------+
| **Product    | > Item Product Code.                                  |
| Code**       |                                                       |
+--------------+-------------------------------------------------------+
| **Purchase   | > Description of item purchased.                      |
| Detail       |                                                       |
| D            |                                                       |
| escription** |                                                       |
+--------------+-------------------------------------------------------+
| **Item       | > Item Total.                                         |
| Total**      |                                                       |
+--------------+-------------------------------------------------------+
| **Type of    | > Type of Supply.                                     |
| Supply**     |                                                       |
+--------------+-------------------------------------------------------+

f.  **Transaction Maintenance Tab**

Access this tab to reconcile transactions.

![](media/image19.png){width="6.989583333333333in"
height="2.595138888888889in"}

+--------------+-------------------------------------------------------+
| *            | **Description**                                       |
| *Fieldname** |                                                       |
+==============+=======================================================+
| ###          | > The agency code.                                    |
| ##### Agency |                                                       |
+--------------+-------------------------------------------------------+
| **Station**  | > The accounting station code.                        |
+--------------+-------------------------------------------------------+
| **Accounting | > The accounting code against which this portion of   |
| Code**       | > the transaction is to be charged.                   |
+--------------+-------------------------------------------------------+
| **Account    | > The description of accounting code.                 |
| D            |                                                       |
| escription** |                                                       |
+--------------+-------------------------------------------------------+
| **Object     | > The BOCC. This code defines the nature of the       |
| Class**      | > services or goods being obligated. A \<List of      |
|              | > values\> is available for this field.               |
|              | >                                                     |
|              | > **Note**: It is important the accurate BOCCs are    |
|              | > used to ensure accurate 1099 reporting. Only        |
|              | > service BOCCs will generate a 1099 tax report at    |
|              | > the end of the financial year. For example,         |
|              | > Janitorial Services BOCC 2511 will generate a 1099, |
|              | > but Supplies BOCC 2507 will not.                    |
|              | >                                                     |
|              | > (Numeric, 4 positions)                              |
+--------------+-------------------------------------------------------+
| **Dist       | > The amount of this transaction being applied to     |
| Amount**     | > this accounting code.                               |
|              | >                                                     |
| (Required)   | > (Numeric, maximum 9 positions)                      |
+--------------+-------------------------------------------------------+
| **FFIS Doc   | > The Document Identification of the original         |
| ID**         | > transaction, until the document is sent to FFIS.    |
+--------------+-------------------------------------------------------+
| **Comments** | > Additional information concerning the line of       |
|              | > accounting.                                         |
+--------------+-------------------------------------------------------+
| **Total      | > The total amount of the transaction                 |
| Amount**     |                                                       |
+--------------+-------------------------------------------------------+
| ![](         | > Click this button to modify the individual line of  |
| media/image2 | > accounting.                                         |
| 0.png){width |                                                       |
| ="0.71875in" |                                                       |
| heig         |                                                       |
| ht="0.25in"} |                                                       |
+--------------+-------------------------------------------------------+
| ![]          | > Click this button to modify all accounting          |
| (media/image | > information.                                        |
| 21.png){widt |                                                       |
| h="1.1041666 |                                                       |
| 666666667in" |                                                       |
| heig         |                                                       |
| ht="0.25in"} |                                                       |
+--------------+-------------------------------------------------------+

  -----------------------------------------------------------------------
  **Notes:**

  -----------------------------------------------------------------------

f.  **Disputes Information**

Access this tab to view or enter dispute information

![](media/image22.png){width="5.78125in" height="3.941666666666667in"}

+--------------+-------------------------------------------------------+
| *            | **Description**                                       |
| *Fieldname** |                                                       |
+==============+=======================================================+
| ######## P   | > The date the purchase was made.                     |
| urchase Date |                                                       |
+--------------+-------------------------------------------------------+
| **Merchant   | > The merchant\'s name.                               |
| Name**       |                                                       |
+--------------+-------------------------------------------------------+
| **Reference  | > The number assigned to the transaction by the input |
| Number**     | > source.                                             |
+--------------+-------------------------------------------------------+
| **Dispute    | > The code that identifies the type of dispute.       |
| Code**       | >                                                     |
|              | > 1 -- Unauthorized mail or phone order               |
|              | >                                                     |
|              | > 2 -- Duplicate processing                           |
|              | >                                                     |
|              | > 3A -- Merchandise or service not received in the    |
|              | > amount of                                           |
|              | >                                                     |
|              | > 3B -- Merchandise or service not received in the    |
|              | > amount of                                           |
|              | >                                                     |
|              | > 4 -- Merchandise returned in the amount of          |
|              | >                                                     |
|              | > 5 -- Credit not received                            |
|              | >                                                     |
|              | > 6 -- Alteration of amount                           |
|              | >                                                     |
|              | > 7 -- Inadequate description / unrecognized charge   |
|              | >                                                     |
|              | > 8 -- Copy request                                   |
|              | >                                                     |
|              | > 9A -- Services not received                         |
|              | >                                                     |
|              | > 9B -- Services not received                         |
|              | >                                                     |
|              | > 10 -- Not as described                              |
|              | >                                                     |
|              | > 11 -- None of the above                             |
|              | >                                                     |
|              | > (Alphanumeric, maximum 3 positions)                 |
+--------------+-------------------------------------------------------+
| **Short      | > A brief description associated with the dispute.    |
| D            |                                                       |
| escription** |                                                       |
+--------------+-------------------------------------------------------+
| **Date       | > Actual date the dispute was initiated. Defaults to  |
| Disputed**   | > the current date. Type over if actual dispute date  |
|              | > is different.                                       |
|              | >                                                     |
|              | > (Date, 8 positions, format mm-dd-yyyy)              |
+--------------+-------------------------------------------------------+
| **Date       | > Date the merchant was contacted.                    |
| Merchant     | >                                                     |
| Contacted**  | > (Date, 8 positions, format mm-dd-yyyy)              |
+--------------+-------------------------------------------------------+
| **Date       | > Date the dispute was resolved.                      |
| Resolved**   | >                                                     |
|              | > (Date, 8 positions, format mm-dd-yyyy)              |
+--------------+-------------------------------------------------------+
| **Amount**   | > Amount in dispute.                                  |
|              | >                                                     |
| (Required)   | > (Numeric, 11 positions)                             |
+--------------+-------------------------------------------------------+
| **Comments** | > Additional information to be added to the record.   |
|              | > Additional comments are required if Dispute Code 11 |
|              | > (*None of the Above*) is selected.                  |
|              | >                                                     |
|              | > (Alphanumeric, maximum 240 positions)               |
+--------------+-------------------------------------------------------+

  -----------------------------------------------------------------------
  **Notes:**

  -----------------------------------------------------------------------

II. **[Querying Transactions]{.underline}**

![](media/image3.wmf){width="0.8125in" height="0.8083333333333333in"}

> **Please turn off your monitor and give your attention to the
> instructor.**

a.  **Querying transactions\
    **Upon first accessing the Transactions screen the fields are blank.
    As a Cardholder, two types of queries can be executed from this
    screen: searching for all transactions of the current Cardholder
    account OR specific transactions. The LAPC or APC can search view
    transactions for all of their designated Cardholders, OR specific
    transaction of a specific Cardholder.

![](media/image15.png){width="7.053472222222222in" height="3.73125in"}

> **Cardholder querying all transactions:**

-   Hit the ![](media/image6.png){width="0.25in"
    height="0.20694444444444443in"} button on the command bar to
    generate a list of all transactions for the current Cardholder
    account;

-   The current Cardholder account details will appear in the top part
    of the screen;

-   If previous accounts exist the scroll bar will become active and a
    particular account can be selected. The corresponding transactions
    will display for the specific account selected;

> **APC\\LAPC querying all transactions:**

-   Hit the ![](media/image6.png){width="0.25in"
    height="0.20694444444444443in"} button on the command bar to
    generate a list of all transactions for all Cardholder accounts
    designated to the LAPC or APC currently logged on to PCMS;

-   Cardholder account details will appear in the top part of the
    screen;

-   The scroll bar will become active and a particular account can be
    selected. The corresponding transactions will display for the
    specific account selected;

> ![](media/image7.wmf){width="0.4423611111111111in"
> height="0.6201388888888889in"}
>
> As an LAPC or APC you may find it much quicker to utilize the
> Discoverer tool to review individual transactions, rather than by
> doing it through PCMS. (Discoverer training is offered in a separate
> course).
>
> **Querying for specific transactions:**

-   Hit the ![](media/image6.png){width="0.25in"
    height="0.20694444444444443in"} button on the command bar to
    generate a list of all transactions for the Cardholder account(s);

-   The APC\\LAPC should select a specific account, ensure the correct
    one has been selected;

-   Position the cursor in any field in the Card Transaction area and
    hit the ![](media/image6.png){width="0.25in"
    height="0.20694444444444443in"} button. The account information will
    remain but the field values in the Card transaction area will be
    cleared;

-   Any field in the Card Transaction area can now be queried on. Place
    the cursor in any of these fields and enter a value you wish to
    search on and hit the ![](media/image6.png){width="0.25in"
    height="0.20694444444444443in"} button;

-   The query results will appear;

-   Range operators such as \< or \>, and wildcards such as %, can be
    used in queries;

  -----------------------------------------------------------------------
  **Notes:**

  -----------------------------------------------------------------------

> ![](media/image9.wmf){width="1.0625in" height="1.0625in"}
>
> **PRACTICAL EXERCISE**

1.  Query all Cardholder accounts, then query a specific Cardholder
    account from the list of Cardholder names;

2.  Execute a specific query to find all transactions where the Merchant
    is located in California (CA);

3.  Query transactions greater than \$50.00;

4.  Query a specific Merchant name and view a shorter list of
    transaction for the Cardholder. E.g. Toshiba, ACE or Spectrum;

```{=html}
<!-- -->
```
III. **[Reconciling Transactions]{.underline}**

![](media/image3.wmf){width="0.8125in" height="0.8083333333333333in"}

> **Please turn off your monitor and give your attention to the
> instructor.**

a.  **Reconciliation Process**

```{=html}
<!-- -->
```
1.  View the transaction in PCMS;

2.  Verify the transaction details are correct against paperwork and
    ensure all details are correct;

3.  Select Action Code;

4.  Enter comments and dates;

5.  Modify lines of accounting if necessary (including account codes and
    BOCC's);

6.  Save transaction;

> ![](media/image7.wmf){width="0.4423611111111111in"
> height="0.6201388888888889in"}
>
> Policy requires that transactions MUST be reconciled at least every 30
> days. In Practice, Cardholders are requested to reconcile on a daily
> basis, to assist with 1099 processing.
>
> ![](media/image7.wmf){width="0.4423611111111111in"
> height="0.6201388888888889in"}
>
> It is the Cardholders responsibility to reconcile transactions.
> However, the LAPC can reconcile Cardholders transactions when
> required. For example, if a Cardholder leaves the LAPC must reconcile
> any outstanding transactions.

b.  **Reconciling Check Transactions**

The same process is used to reconcile transactions that were made using
Convenience Checks that is used to reconcile transactions made with a
Purchase Card. The differences are:

-   The Cardholder must obtain the Merchant's TIN at the time of
    purchase;

-   The **Merchant Address**[,]{.smallcaps} **Merchant
    City**[,]{.smallcaps} **Merchant State**, and **Tax ID Number**
    fields will appear white, indicating that the Cardholder is required
    to enter this information when the transaction is approved;

-   The check number will appear in the **Item Description** field,
    entered by the Bank;

  -----------------------------------------------------------------------
  **Notes:**

  -----------------------------------------------------------------------

c.  **Action Codes**

Determine which action code should be used when reconciling a
transaction.

![](media/image23.wmf)

> ![](media/image7.wmf){width="0.4423611111111111in"
> height="0.6201388888888889in"}**Days to reconcile from date of
> purchase:**
>
> U -- 30 days
>
> Q -- 30 days
>
> D -- 60 days

d.  **Modifying Lines of Accounting**

> When a transaction is entered into PCMS the default accounting
> information, as set in Profile Accounting, is associated with it. If
> the accounting information is incorrect it can be easily modified
> during reconciliation:

-   To modify a line of accounting that is currently attached to the
    transaction, click the ![](media/image20.png){width="0.6in"
    height="0.20833333333333334in"} button next to the line you want to
    change. All field values from that line, except *Account
    Description*, are copied to the bottom part of the window where you
    may change the data as needed. Repeat these instructions for each
    line to be modified.

    ![](media/image7.wmf){width="0.4423611111111111in"
    height="0.6201388888888889in"}

    The *Account Description* field value is not copied to prevent new
    records created by clicking the *Modify* button from having an
    *Account Description* value of **Accepted by FFIS**.

-   To modify all the current lines of accounting, click the
    ![](media/image21.png){width="0.9291666666666667in"
    height="0.21041666666666667in"} button on the screen. All the
    current lines of accounting are copied to the bottom part of the
    window. Change the data as needed.

-   Click ![](media/image24.png){width="0.22013888888888888in"
    height="0.2125in"} on the command bar to update the database.

> ![](media/image7.wmf){width="0.4423611111111111in"
> height="0.6201388888888889in"}
>
> An LAPC or APC would only modifying lines of accounting if a
> Cardholder has left, and consequently the LAPC\\APC is responsible for
> the transactions.

e.  **Reconciling Credits**

> If there is a problem with a transaction, requiring a refund from the
> Merchant, a transaction credit may be entered into PCMS by the
> Merchant.
>
> Transaction credits are reconciled in the same way as other
> transactions, although the amount is preceded by a minus sign ( - ).

-   View the transaction on the Transaction tab.

-   Change the **Action Code** to ***Approved***.

-   ![](media/image7.wmf){width="0.4423611111111111in"
    height="0.6201388888888889in"}Click
    ![](media/image24.png){width="0.22013888888888888in"
    height="0.2125in"} on the Command Bar.

Transaction credits will be discussed further in the "Disputes" section
of this lesson.

  -----------------------------------------------------------------------
  **Notes:**

  -----------------------------------------------------------------------

f.  **Locked Transactions**

Prior to reconciling it is recommended that a Cardholder Report be
generated to determine if any transactions have a locked status (see
Lesson 6 -- Reporting for details). Alternatively if a transaction is
locked the following error message will appear when an attempt is made
to change the action code of the transaction.

> ![](media/image25.png){width="3.147222222222222in"
> height="1.3472222222222223in"}
>
> ***Locked*** is the only status that will prevent a Cardholder from
> being able to reconcile. The different accounting status' are:
>
> O = Obligated
>
> P = Paid By FFIS
>
> L = Locked
>
> N = New (not obligated and not paid)
>
> Shortly after transactions are loaded into PCMS, the data is sent to
> FFIS where account information is processed. During this process each
> transaction is locked until received by FFIS. The locked status could
> remain in place for approximately 48 hours before the transaction
> available for reconciliation/adjustment by the cardholder. If the
> accounting code is incorrect or there are insufficient funds, the
> transaction will remain locked. If a transaction is still in a locked
> status after 48 hours the Cardholder should work with their LAPC and
> FFIS to resolve the problem.

![](media/image26.wmf)

  -----------------------------------------------------------------------
  **Notes:**

  -----------------------------------------------------------------------

> ![](media/image9.wmf){width="1.0625in" height="1.0625in"}

**PRACTICAL EXERCISES**

> The following exercises will require the APC\\LAPC to logon to the
> training database using a Cardholder training ID, to be provided by
> the instructor, as only a Cardholder can reconcile in PCMS.

1.  Reconcile the transaction to "Sita Business System" in the amount of
    \$172.00 using the following information:

    a.  Approve the transaction;

    b.  A Computer Cart costing \$172.00 was due for delivery on July
        23^rd^ 2002;

    c.  The goods were received a day later than expected, due to
        inclement weather;

2.  Reconcile the transaction to "Standard Copy Products" in the amount
    of \$2,195.00 using the following information:

    a.  Approve the transaction;

    b.  Copier Materials were shipped same day delivery on July 22^nd^
        2002;

    c.  Goods\\services were received on the date expected;

    d.  The correct BOCC formation for this transaction is: 2672;

3.  Reconcile the transaction to "Transcender Corporation" in the amount
    of \$2,644.00 using the following information:

    a.  Approve the transaction;

    b.  The PC and Monitor were received on July 21^st^ 2002;

    c.  There is currently not a description available for the SF-281
        code;

    d.  The accounting information needs to be distributed across the
        following accounting codes and BOCC's: Accounting Code
        \_\_\_\_\_, BOCC \_\_\_\_\_, distribution percent 50% \\
        Accounting Code \_\_\_\_\_, BOCC \_\_\_\_\_, distribution
        percent 50%;

4.  Reconcile the check transaction to "Wilson Carpet Service" in the
    amount of \$1,000.00 using the following information:

    a.  Approve the transaction;

    b.  Check No.: 001009;

    c.  Merchant Location: Alexandria, VA;

    d.  Tax ID No.: 52-7600000;

    e.  Purchase date was July 22^nd^ 2002 and Goods\\services were
        received one week after purchase date;

    f.  Bank fee should be calculated at 1.5% of the check amount;

    g.  Approve the Bank fee associated with this check transaction;

5.  Reconcile the transaction to "Nyma Inc." in the amount of \$59.00
    using the following information:

    a.  Only 5 of the 10 glass beakers were received on 07/30/02, due to
        low stock supplies. The remaining 5 beakers will be shipped on
        08/07/02 (Next Day Delivery);

    b.  Unit price is \$5.50, shipping and handling is \$4.00;

    c.  Invoice number: 56084;

    d.  Order Number: W58625-HAV

6.  Reconcile the transaction to "Corvision Media, Inc." in the amount
    of \$705.00 using the following information:

    a.  The goods\\services were received on the date expected, July
        21^st^ 2002;

    b.  Order was for Cable Cutter (Hydraulic) \$678.60; Twist Drills ¼"
        Diameter, 6-1/8" overall length \$26.40;

    c.  The Twist Drills you received were 1\\2" Diameter;

  -----------------------------------------------------------------------
  **Notes:**

  -----------------------------------------------------------------------

IV. **[Disputes\
    ]{.underline}**

> ![](media/image3.wmf){width="0.8125in" height="0.8083333333333333in"}
>
> **Please turn off your monitor and give your attention to the
> instructor.**

a.  **When should a Transaction Dispute be filed?**

-   A transaction dispute should be filed when the invoice amount or
    goods\\services received are not in keeping with what the Cardholder
    believes they had purchased;

-   Before lodging a dispute in PCMS the Cardholder should investigate
    the problem and try to resolve it;

-   Cardholders have 60 days from the date of purchase to dispute and
    resolve a transaction;

-   A dispute cannot be filed for a transaction made using a convenience
    check, or for convenience check fees;

  -----------------------------------------------------------------------
  **Notes:**

  -----------------------------------------------------------------------

b.  **Disputing a Transaction\
    **

    1.  On the Transaction tab, select the transaction by placing the
        cursor in one of the fields on the line.

    2.  If the dispute is over merchandise not received, leave **Date
        Received** blank until the merchandise is actually received.

    3.  Go to the **Transaction Maintenance** tab and provide the
        appropriate reconciliation information.

    4.  Go to the **Dispute Maintenance** tab.

![](media/image27.png){width="6.99375in" height="1.1805555555555556in"}

![](media/image7.wmf){width="0.4423611111111111in"
height="0.6201388888888889in"}

> If the transaction is a check, a pop-up window is displayed with the
> following warning:

![](media/image28.png){width="3.542361111111111in" height="1.71875in"}

5.  Enter details of the dispute on the Disputes Maintenance tab:

![](media/image29.png){width="5.6125in" height="4.211111111111111in"}

![](media/image7.wmf){width="0.4423611111111111in"
height="0.6201388888888889in"}

> PCMS will populate **Purchase Date**, **Merchant Name** and
> **Reference Number** based on the existing transaction information.

6.  Enter details on the Disputes section of the screen:

7.  After entering in the dispute data, hit the
    ![](media/image24.png){width="0.21805555555555556in"
    height="0.20833333333333334in"} button on the command bar to update
    the database.

  -----------------------------------------------------------------------
  **Notes:**

  -----------------------------------------------------------------------

c.  **Resolving Disputes**

> To resolve the dispute, query the transaction and go to the Dispute
> Maintenance tab:

![](media/image30.png){width="6.750694444444444in" height="5.08125in"}

1.  Enter the **Date Resolved**

2.  Go to the **Transaction Accounting** tab and update accounting
    information, if necessary

3.  Go to the **Card Transaction** tab and change **Action Code** to
    ***Resolved***

4.  Click ![](media/image24.png){width="0.21805555555555556in"
    height="0.20833333333333334in"} .

```{=html}
<!-- -->
```
d.  **Transaction Credits and Debits**

> A transaction must be paid before it can be disputed. The Bank issues
> payment for transactions on a daily basis. After payment has been made
> the **Description** field of the transaction will then display the
> message ***Accepted by FFIS***. If the Cardholder disputes a
> transaction, the Bank will issue a temporary credit to the cardholder
> account while it investigates the dispute.

![](media/image31.wmf)

-   The temporary Bank credit is called a *Retail Credit*. The words
    ***Retail Credit Adjustment*** will appear in the **Merchant Name**
    field of the transaction, and the transaction amount will be
    preceded by a minus (-) sign. The Cardholder must reconcile this
    transaction by approving it;

-   The Bank tries to resolve the dispute with the Merchant;

![](media/image32.wmf)

> **If the dispute is found in the Cardholders favor:**

-   A transaction Credit will be issued by the Merchant. This
    transaction will display the Merchant name in the **Merchant Name**
    field and the transaction amount will be preceded by a minus (-)
    sign. The Cardholder must reconcile this credit as well, by
    approving it;

-   The Bank will then issue a *Retail Debit* in PCMS, which will have
    the words ***Retail Debit Adjustment*** in the **Merchant Name**
    field. The Cardholder will also reconcile this transaction by
    approving it;

-   The disputed transaction is then placed in a resolved state by the
    Cardholder;

![](media/image33.wmf)

> **If the dispute is found in the Merchants favor:**

-   The Bank will issue a *Retail Debit*, which will offset the
    temporary credit. A credit from the Merchant will not be generated
    and the original charge to the Cardholder account will stand;

-   The Cardholder is NOT informed by the Bank that the dispute was
    found in the Merchant's favor, or that they will not be receiving a
    Merchant Credit in PCMS;

-   At the time the Cardholder receives the Retail Debit they should
    approve the debit and place the disputed transaction in a resolved
    state;

![](media/image34.wmf)

> ![](media/image7.wmf){width="0.4423611111111111in"
> height="0.6201388888888889in"}
>
> If the accounting in a disputed transaction is changed, the credit and
> debit transaction accounting must be updated to reflect the change.

  -----------------------------------------------------------------------
  **Notes:**

  -----------------------------------------------------------------------

> ![](media/image9.wmf){width="1.0625in" height="1.0625in"}

**PRACTICAL EXERCISE**

> The following exercises will require the APC\\LAPC to logon to the
> training database using a Cardholder training ID, to be provided by
> the instructor, as only a Cardholder can reconcile in PCMS.

1.  Reconcile the transaction to "Sita Business System" in the amount of
    \$432.50 using the following information:

    a.  Goods\\services were received on the date expected, July 18^th^
        2002;

    b.  Invoice states order placed was: 2x Black Briefcases (unit price
        \$43.55); 1x Audio Visual Cart 27" (Unit price \$320.45);
        shipping and handling was \$24.95;

    c.  The amount charged on the invoice for the AV Cart was not the
        amount quoted to you at the time of purchase, which was
        \$220.45;

```{=html}
<!-- -->
```
V.  **[Summary and Review]{.underline}**

> The following questions are to be answered in an instructor led group
> exercise and review session:
>
> ![](media/image3.wmf){width="0.8125in" height="0.8083333333333333in"}
>
> **Please turn off your monitor and give your attention to the
> instructor.**

1.  What are the differences between reconciling transactions made with
    purchase cards and transaction made with checks?

2.  How do you query transactions valued greater than \$200? (Walk the
    instructor through the steps)

3.  How do you navigate between transactions without returning to the
    query screen?

4.  What is the process you follow if you find a discrepancy between the
    cost of the item on the invoice and the transaction value in PCMS?
    (Walk the instructor through the steps)

5.  If you order a set of 10 items and only 5 are in stock and shipped
    to you what is the reconciliation process you would follow in PCMS?
    (Walk the instructor through the steps)

6.  What is the process for disputing a transaction? (Walk the
    instructor through the steps)

7.  What is the process for resolving a disputed transaction? (Walk the
    instructor through the steps)

**[\
]{.underline}**