**GENERAL SERVICES ADMINISTRATION**

Federal Supply Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions,
up-to-date pricing, and the option to create an electronic delivery
order are available through GSA *Advantage!*, a menu-driven database
system. The INTERNET address of GSA *Advantage!* is: GSAAdvantage.gov.

**Schedule Title:** Training Aids and Devices; Instructor-Led Training;
Course Development & Test Administration.

**Contract Number**: GS-02f-0146R

**SIN Number**: 69, category 27-400

**Contract Period:** Begin date of May 24, 2005

**Business Size:** Small

**Steven Green; DBA**\
**Berkshire Leadership Group**\
228 Main Street, Ste 393\
Williamstown, MA 01267\
Ph: 413.458.5234\
Fax: 413.458.4876\
http://www.blg-solutions.com

[]{#Tableofcontents .anchor}**1a. Table of Contents**

1.  [**Becoming Customer Focused**](#exceptional-customer-service)

2.  [**Coaching Your Business Team**](#Coachingyourbusinessteam)

3.  [**Hiring For the 21^st^ Century**](#Hiringforthe21stcentury)

4.  [**Mastering The Art Of Time Management**](#Masteringtheartoftime)

5.  [**Building Your Team For Success**](#Buildingyourteamforsuccess)

6.  [**Making Meetings Work**](#Makingmeetingswork)

7.  [**Conflict Resolution**](#Resolvingconflicts)

8.  [**Becoming An Effective Leader**](#Becominganeffectiveleader)

9.  [**Reaching Success Through Self
    Mastery**](#Reachingsuccessthroughselfmastery)

10. **New Employee Orientation**

11. [**In Pursuit Of Goals:**](#Inpursuitofgoals) *Practical Steps To Go
    For The Gold In Life*

12. [**Leading Through Trust:**](#Leadingthroughtrust) *How To Empower
    Others To Do Their Best*

13. [**The Art Of Negotiation:**](#Theartofnegotiation) *Persuasion
    Techniques That Can Work For You*

14. **[Speaking In Public](#Speakinginpublic):** *How To Present Your
    Best Performance Every Time*

15. **[Leading People Through Change](#Leadingpeoplethroughchange):**
    *Principles For Confidently Guiding Your Team Through Uncertainty*

16. [**How To Manage Projects And Meet
    Deadlines*:***](#Howtomanageprojectsandmeetdeadlines) *Giving
    Projects The Special Treatment They Deserve*

17. **Becoming A High-Performance Sales Professional**

18. [**Communicating With Skill:**](#communicating-with-skill) *Tips For
    Getting Your Message Across Every Time*

19. [**Effective Delegation Skills:**](#Effectivedelegationskills) *How
    To Raise Productivity And Develop Your Staff*

20. [**Handling Problem People
    Successfully:**](#Handlingproblempeoplesuccessfully) *Improve Morale
    And Reduce Stress With These Interactive Methods*

21. [**Winning The Battle Against
    Negativity:**](#Winningthebattleagainstnegativity) *Techniques For
    Spreading Optimism Throughout The Workplace*

22. **[Learning To Control Stress So Stress Doesn't Control
    You](#LEARNINGTOCONTROLSTRESS):** *Tried-And-True Steps That Can
    Work For You*

23. [**Discovering Excellence As A
    Supervisor:**](#DISCOVERINGEXCELLENCE) *A* *Comprehensive Look At
    The Manager's Vital Role*

24. [**How To Give And Receive Feedback With
    Skill:**](#HOWTOGIVEANDRECEIVE) *Advanced Communication Skills For
    Professional Relationships*

25. [**Preventing Workplace Procrastination:**](#PREVENTINGWORKPLACE)
    *Put This Addictive Habit Behind You Once And For All!*

26. [**Learning For Life:**](#learning-for-life) *How To Enrich Your
    Career With Lifelong Learning*

27. [**Making Work Fun:**](#MAKINGWORKFUN) *How To Creatively Boost
    Productivity And Employee Morale*

28. [**Mentoring:**](#THEVALUEOFMENTORING) *How It Brings Out The
    Potential In Others*

29. [**Creative Thinking And You:**](#CREATIVETHINKINGANDYOU) *How To
    Cultivate The Innovative Ability You Didn't Know You Had*

30. [**Performance Reviews That Really Work:**](#PERFORMANCEREVIEWSTHAT)
    *How To Prevent Appraisals From Becoming A Waste Of Time*

31. **Speed Reading:** *Dramatically Improve your reading speed to get
    more done in less time*

32. [**Issues in Supervision:**](#ISSUESINSUPERVISION) *Effective tools
    for the new or experienced supervisor*

33. **[Coping with Change:](#COPINGWITHCHANGE)** *Change is inevitable,
    Growth is optional. This is the program to facilitate healthy
    responses to change in your organization*

34. [**Business Writing for Results:**](#BUSINESSWRITINGFORRESULTS)
    *Write so others may understand you. Hands-on, very effective
    program*

35. [**Microsoft Office Suite:**](#USINGMICROSOFTACCESS) *Programs
    available for most MS software. Call for more details*

36. [**MS Access**](#USINGMICROSOFTACCESS)

37. [**MS Project**](#MANAGINGPROJECTSWITH)

38. [**Effective Business Writing &
    Grammar**](#BUSINESSWRITINGFORRESULTS)

39. [**Assertive Communication Skills**](#ASSERTIVECOMMUNICATION)

40. [**Creativity and Team
    Innovation**](#creative-thinking-and-team-innovation)

41. [**Creativity and Effective Problem Solving
    Techniques**](#creative-thinking-and-effective-problem-solving-techniques)

42. [**Team Synergy**](#CreatingTeamSynergy)

43. [**Working Through Organizational
    Change**](#WorkingThroughOrganizationalChange)

44. [**Focused Leadership**](#FocusedLeaderProfile)

45. [**Negotiating Win-Win Solutions**](#NegotiatingWinWinSolutions)

46. [**Building the Communication
    Bridge**](#BuildingtheCommunicationBridge)

47. [**Influencing with Assertive
    Communication**](#InfluencingwithAssertiveCommunication)

48. [**Supervising with Confidence**](#SupervisingwithConfidence)

1b. Identification of the lowest priced model number and lowest unit
price for that model for each special item number awarded in the
contract. This price is the Government price based on a unit of one,
exclusive of any quantity/dollar volume, prompt payment, or any other
concession affecting price. Those contracts that have unit prices based
on the geographic location of the customer, should show the range of the
lowest price, and cite the areas to which the prices apply:

*One price for all*

1c. If the Contractor is proposing hourly rates, a description of all
corresponding commercial job titles, experience, functional
responsibility and education for those types of employees or
subcontractors who will perform services shall be provided. If hourly
rates are not applicable, indicate "Not applicable" for this item:

2\. **Maximum order:** *one million dollars (\$1,000,000)*

3\. **Minimum order**: *four thousand three hundred fifty dollars
(\$4,350)*

4\. **Geographic coverage (delivery area):** *50 states*

5\. **Point(s) of production (city, county, and State or foreign
country):**

6\. **Discount from list prices or statement of net price**: *0%
discounts on quantities 1-9*

7\. **Quantity discounts:** *10% discount for quantities 10 or more from
the standard price for seminar of \$4350*

8\. **Prompt payment terms:** *30 days net*

9a. **Notification that Government purchase cards are accepted at or
below the micro-purchase threshold:**

9b. **Notification whether Government purchase cards are accepted or not
accepted above the micro-purchase threshold:**

10\. **Foreign items (list items by country of origin):**

11a. **Time of delivery:** *ten days*

12\. **F.O.B. point(s):**

13a. **Ordering address(es):** Same as payment address shown below.

13b. **Ordering procedures:** For supplies and services, the ordering
procedures, information on Blanket Purchase Agreements (BPA's), and a
sample BPA can be found at the GSA/FSS Schedule homepage
(fss.gsa.gov/schedules). Contactor is to simply include this statement
as Item 13b:

14\. **Payment address(es):** *228 Main Street, Williamstown, MA 01267*

15\. **Warranty provision:** *none*

16\. **Export packing charges, if applicable:**

17\. **Terms and conditions of Government purchase card acceptance (any
thresholds above the micro-purchase level):**

18\. **Terms and conditions of rental, maintenance, and repair (if
applicable):**

19. **Terms and conditions of installation (if applicable):**

20\. **Terms and conditions of repair parts indicating date of parts
price lists and any discounts from list prices (if applicable):**

20a. **Terms and conditions for any other services (if applicable):**

21\. **List of service and distribution points (if applicable):**

22\. **List of participating dealers (if applicable):**

23\. **Preventive maintenance (if applicable):**

24a. **Special attributes such as environmental attributes (e.g.,
recycled content, energy efficiency, and/or reduced pollutants):**

24b. **If applicable, indicate that Section 508 compliance information
is available on Electronic and Information Technology (EIT) supplies and
services and show where full details can be found (e.g. contractor's
website or other location.) The EIT standards can be found at:
www.Section508.gov/:**

25\. **Data Universal Number System (DUNS) number:** *115038163*

26\. **Notification regarding registration in Central Contractor
Registration (CCR) database:** *Yes*

[]{#Coachingyourbusinessteam .anchor}**COACHING YOUR BUSINESS TEAM**

**How to Inspire Effective Teamwork for Winning Performance**

If you are in a management position and want to help your employees be
the best they can be, this seminar is for you. We believe the business
world can learn a lot from the

motivating, confidence-building tactics used by athletics coaches to
transform their

players' performance. After all, your job at the office is to make it
possible for your star players to do their best -- to make that winning
touchdown.

When you focus on how to really coach, not just manage, your employees,
you'll have the key to increasing productivity, raising quality,
reducing absenteeism, increasing sales, gaining commitment, and raising
employee involvement. In this seminar, you'll learn the differences
between the traditional approaches to managing as opposed to coaching.
You'll explore the concept that management is about what things you do
to get things done through others. With those principles laying the
foundation, you'll then discover how to:

-   Establish a high-commitment environment

-   Welcome a new employee to the team

-   Implement an employee suggestion program

-   Make the office more like a home and co-workers like family

-   Conduct coaching analysis to determine what is causing disappointing
    performance

-   Use the systematic coaching technique to change specific behavior

The valuable information presented here can truly transform performance
and employee morale in your organization. Come learn how to turn
challenges into success stories in this seminar!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#Hiringforthe21stcentury .anchor}**HIRING FOR THE 21ST CENTURY**

**How to Find, Hire, and Retain Great People!**

Many times, little attention is paid to the hiring process, with so many
other responsibilities to be considered in a growing business. But, too
much haste in finding

the right people for the right positions can result in endless
headaches. A customer service employee hired in a rush may end up
alienating a number of customers before it is discovered that she
doesn't get along well with people. Or, a new manager of a distribution
center may lose money for the company because he was hired for a job he
couldn't handle.

In this seminar, you'll learn how to attract the best applicant for the
job, how to hire that

applicant, and how to avoid common mistakes made in the hiring process.
There are many hurdles to encounter in the hiring process, and this
seminar will help you conquer those hurdles with ease. Once we lay out
all of the problems you need to prepare for and introduce legal issues
you should be aware of, we'll give you a detailed look at how to:

-   Evaluate your corporate culture and use it to attract the right
    people

-   Write a job description -- a necessary step

-   Involve employees in sharing recruiting ideas and telling others
    about openings

-   Choose and create the appropriate recruiting literature for your
    needs

-   Write effective newspaper ads that will bring in desired prospects

-   Efficiently analyze and "weed out" resumes

-   Establish a process for conducting interviews

-   Follow up after interviews and negotiate compensation

Come to this seminar eager to learn new ideas for recruiting employees
and ready to prepare your business for future growth. Don't miss it!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#Masteringtheartoftime .anchor}**MASTERING THE ART OF TIME**

**MANAGEMENT**

**Proven Strategies for Raising Productivity**

Do you feel like there's never enough time? Does the clock seem to jump
ahead while your productivity lags behind? In today's day and age, this
is commonplace. Most of us feel like we need to make more time, but we
never seem to find it! Attend this seminar to discover how to rearrange
the time you already have by taking it away from non-productive
activities and adding it to productive ones. This seminar will show you,
step by step, how to make that valuable time and raise productivity
through the art of time

management.

We'll show you how to organize your life and take control of the hours
in your day,

all while keeping the right perspective about the things that are
important. Want to know what you'll learn?

We'll show you how to:

-   Organize your work space

-   Create a master list to prioritize your work

-   Use a daily planner to track projects and allocate time for each one

-   Control appointments that seem to steal all of your time

-   Manage meetings and conversations

-   Communicate efficiently via voice mail and e-mail

-   Write memos, business plans, etc. quickly and clearly

We know you'll agree, this seminar is time well spent. After two
informative hours of step-by step time management techniques, you'll be
prepared to start your journey toward a simpler life -- one in which you
control your time, instead of it controlling you!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#Buildingyourteamforsuccess .anchor}**BUILDING YOUR TEAM FOR
SUCCESS**

**Proven Strategies for Superior Work Teams**

You've heard the term "teamwork" and the phrase "be a team player," but
chances are you have never experienced true teamwork. The reason? Many
people don't realize that an authentic team is very different from a
traditional work group. And they also don't realize that as a whole,
teams perform at a much higher level than work groups. In this seminar,
you'll learn how to create a powerful team and build it for success
using proven strategies that really work.

First, we'll take a close look at why team building is the wave of the
future.

Like the fact that less than a quarter of today's workers perform at
their full

potential, and that half of today's employees work only hard enough to
keep their jobs. There is no sense of satisfaction, accomplishment, or
value, and employers are seeing that not only does the employee lose,
but so does the employer. You'll learn the fundamentals of successful
teams, how the team model functions, and the five types of teams.

Then, we'll explore how to:

-   Implement shared leadership to empower employees

-   Set goals and keep score

-   Make decisions and solve problems as a team

-   Establish the process of peer feedback

-   Recognize effective teamwork

-   Resolve conflict within the team

If you have a desire to dramatically raise productivity, cultivate
employee loyalty to your

organization, and ultimately help your employees take responsibility for
their success, join us for this power-packed seminar. You'll be glad you
did!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#Makingmeetingswork .anchor}**MAKING MEETINGS WORK**

**How to Maximize Meeting Effectiveness and Efficiency**

When you think about the next business meeting on your agenda, what
thoughts come to

mind? If you're like most people, you're familiar with these reactions:
"Oh brother, I

have another meeting to go to" and "when am I ever going to get my work
done?" The

sentiments about meetings are unanimously negative, but they don't have
to be that way. If you want to know how meetings can work for you
instead of against you, this seminar was designed for you.

The truth is, successful organizations can't afford to have meetings
that are unproductive and take up more than enough time. Since the
average company spends 15% of its personnel budget on meetings, there is
a significant amount of money at stake. Not to mention that unproductive
meetings also cost meeting-goers their most valuable resource -- time.
The answer is to make your meetings as effective as they can be.
Effective meetings don't happen by accident but require careful thought,
preparation, and discipline.

In this seminar you'll learn:

-   What's wrong with most meetings

-   Why meetings are important

-   How to measure whether a meeting is successful

-   Comprehensive steps for organizing a meeting

-   How to create and utilize an agenda and minutes

-   What you need to know when attending a meeting

-   The different types of meetings and their processes

Don't waste another minute of your valuable time in an unproductive
meeting. Come see how your meetings can be more successful and efficient
and yield tremendous long-terms results!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#Resolvingconflicts .anchor}**RESOLVING CONFLICTS THE RIGHT WAY**

**How to Turn Losing Confrontations into Win-Win Successes**

Interpersonal conflicts are a fact of life. Nobody is going to agree
with everyone all of the

time. But that doesn't mean conflicts must have a destructive effect on
those involved --

because there are right ways and wrong ways to resolve conflicts. In
fact, there are several "right" ways, and in this seminar you'll take a
look at how you can incorporate them into your organization.

Conflict resolution is the methodical process of building relationships
and finding ways to achieve win-win results. If you begin by handling
your current conflicts better and applying the principles you learn in
this seminar, the quality of your relationships will improve and your
individual, team, and organizational effectiveness will rise
considerably. We'll start the seminar by discussing the startling facts
about workplace conflict, what makes some conflict unhealthy, and the
symptoms leading to conflict.

Then we'll explore how to:

-   Minimize friction before it turns into a disagreement

-   Approach conflict situations using the five styles: fighting,
    avoiding, withdrawing, compromising, and initiating dialogue

-   Resolve disagreements using confrontation and problem solving,
    win-win conflict resolution, image exchange, cognitive
    restructuring, and disarmament of the opposition

-   Find a win-win solution

-   Foster trust to prevent future conflicts

The bottom line is this: It is crucial to learn to manage everyday
differences because unhealthy conflict destroys good will and causes
defensiveness, anger, blame, and resentment. If you want to learn how to
take control of conflict situations, come be a part of this seminar!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#Becominganeffectiveleader .anchor}**BECOMING AN EFFECTIVE LEADER**

**How to Lead, not Manage, Your Employees to Success**

The concept of leadership in today's business world has taken a new
direction in recent

years. It is no longer synonymous with the definition of traditional
management, as you

might think. Many businesses are still stranded in "the old days," where
there are no leaders, but instead managers who dictate and supervise
their employees. Today's brand of leadership incorporates influence,
inspiration, motivation, and persuasion techniques,

which make room for infinite creativity and happy, challenged employees.

This seminar will introduce you to the often-misinterpreted role of
leadership

and show you how to incorporate effective leadership techniques into
your

business. We'll start by laying the groundwork for what leadership
really is, like the following topics:

-   The myths you've probably heard about leadership

-   The differences between managers and leaders

-   The two types of leaders

Then we'll discuss the relationship between a leader and his or her
staff, work group, or team, and delve into how you can make effective
leadership part of your success.

You'll learn:

-   The five practices of empowering leaders

-   The five roles leaders can play and which three they should play

-   The seven ways effective leaders communicate, both verbally and
    non-verbally

-   The eight ways effective leaders influence others

Remember, it is by leading your employees that your organization will be
prepared to succeed in the 21st century. So if you want to be ready for
the challenge, join us for this valuable seminar!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#Reachingsuccessthroughselfmastery .anchor}**REACHING SUCCESS
THROUGH**

**SELF-MASTERY**

**How to Win the Inner Victory in an Often-stormy World**

Life is a journey, which can be indescribably joyful, exhilarating, and
satisfying for some, or distressing and painful for others. For the
people who choose not to let the negative forces of this world stand in
their way, they can weather any storm and still enjoy life to the
fullest.

How do they do that? Are you one of those people? This seminar will
introduce

you to the concept of self-mastery -- how to live your life through the
paradigm, or

filter, of personal integrity. What's more, you can apply this material
to both your

personal and professional lives.

We'll begin by discussing the true definition of success and ultimately
walk

through the model for self-mastery, which presents concrete ways you can
maximize your potential each and every day.

Some of the seminar highlights include:

-   The pathway of self-mastery vs. the pathway of survival

-   The four paradigms from which you can live your life

-   Conquering life's challenging moments

-   Recognizing choices and taking responsibility for your experiences

-   Building more trust into your life

-   Defining your life purpose

-   Clarifying and living from your personal vision

So if you want to learn how to achieve personal satisfaction and
success, come join us as we discover how to win the inner victory
through self-mastery!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#Inpursuitofgoals .anchor}**IN PURSUIT OF GOALS**

**Practical Steps to Go for the Gold in Life**

Do you know where you want to be 10 or 20 years from now? Do you feel
like you have

more responsibilities than any one person should have to bear? Have you
thought about

the legacy you want to leave behind someday? Setting goals is an
integral part of living life to the fullest. Each of us needs to ask
ourselves these questions, taking an honest look at what's most
important to us and which goals we long to achieve.

We all have goals, but the truth is, few people actually know how to
take purposeful steps toward achieving those goals. In this seminar,
we'll show you some tools that will help you organize, analyze, and
realize the valued goals in your life -- objectives for both your
professional life and your personal life.

First, we'll discuss the true nature of a goal, what role organization
plays in the goal-setting process, and the various stages you'll pass
through on the exciting road to achieving your goals.

Then we'll move on to cover:

-   The seven categories of goals

-   Getting prepared to set goals, including conducting a personal
    assessment

-   A walk through the goal-setting process, step by step

-   Why you should be organized

-   Writing a personal mission statement

-   Putting an end to procrastination

-   Getting motivated and staying motivated

-   Putting things in perspective

So if you're ready to take an honest look at your life and learn how to
set and accomplish your goals, make plans now to attend this
power-packed seminar.

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#Leadingthroughtrust .anchor}**LEADING THROUGH TRUST**

**How to Empower Others to Do Their Best**

Experts agree that a leader's effectiveness is built on the quality of
his relationships with the people he leads. They also agree that in
order to nourish strong relationships, the "trust factor" is the most
crucial component involved. When trust is high, we feel most safe and
are willing to cooperate with others. When trust is low, we fear others
and try to dodge close relationships. Trust is the solid ground upon
which a relationship can grow and flourish.

This seminar gives leaders the tools they need to use trust and
empowerment skills to improve communication with their employees. You
will learn how to help others grow and reach their full potential. We'll
start by discussing what "leading through trust" really means, like:

-   The definition and characteristics of trust

-   The role trust plays in relationships

-   Strengthening behavior vs. weakening behavior

-   Then we'll take a close look at specific steps you can take to
    elevate trust, like how to:

-   Change win-lose behavior to win-win

-   Empower employees using a six-step process

-   Listen effectively using a five-step process

-   Affirm employees' performance the right way

-   Ask valuing questions to help others achieve their desires

-   Confront negativity with the five-step leveling process

-   Improve employee performance with the six-step harnessing process

If you want to learn how to lay a solid foundation for working
relationships with the people you lead, don't miss this seminar!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#Theartofnegotiation .anchor}**THE ART OF NEGOTIATION**

**Persuasion Techniques That Can Work For You**

Everybody can benefit from learning the art of negotiation, whether for
use in business,

community, or personal relationships. As a matter of fact, you already
have a head start,

because negotiation is probably a regular part of your everyday life.
Think about it. What do you do when you are a day late on your mortgage
payment or rent? What do you do when you and your spouse can't decide
where to go on vacation? Or what about when an employee wants a raise
but hasn't taken on many extra responsibilities?

In each of those scenarios, you can do one of three things. You can give
in and blindly agree without debating. Or you can threaten the other
person to submit to you. Or, you can skillfully negotiate your way to an
agreeable solution. But in order to persuade the best way, you've got to
learn the professional strategies and tools of the trade. In an
easy-to-understand format, we'll show you how to skillfully work your
way through the

negotiation process.

In this seminar, you'll learn how to:

-   Prepare by setting objectives, back-up objectives, and a "best
    alternative"

-   Gather support materials as well as information on your opponent

-   Equalize every point your opponent makes

-   Make wise choices regarding offers, counteroffers, and concessions

-   Close the negotiation with skill

-   Exude confidence by carrying yourself like a pro

If you want to learn how to earn more money and spend less, excel
professionally, and

strengthen relationships with colleagues, family, and friends, this
seminar is for you. We look forward to seeing you there!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#Speakinginpublic .anchor}**SPEAKING IN PUBLIC**

**How to Present Your Best Performance Every Time**

If your job requires that you speak in public occasionally, sometimes,
or even on a regular basis, this seminar is just for you. You may have
been asked to "say a few words" several times or more, or you may just
be getting started. Whatever level of experience, the skills in this
seminar are designed to help you not just write an informative message
and get through the talk without fainting, but to show you how you can
also inspire, motivate, and influence an audience. Anybody can be an
inspiring speaker, but you have to know the rules.

Public speaking is different from giving a business presentation. In
public speaking, the

audience expects to be entertained. The audience expects the speaker to
do most of the

work. The presenter has to focus on the "show" or performance.

In order to do that effectively, we'll show you how to:

-   Tailor your material to the audience's needs and personalities

-   Develop a mission statement, theme, and outline for main points

-   Inspire, enthrall, and influence the audience

-   Use verbal tools to make the speech memorable

-   Exude professionalism using body language and voice techniques

-   Promote the right attitude and image with your appearance

-   Erase fear by practicing strategies for proper breathing, planning,
    and mind control

-   Deal with dry mouth, insomnia, and anxiety on the big day

These valuable tips will give you edge to succeed in public speaking
wherever you may go. Come join us to learn how to present your best
performance every time!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#Leadingpeoplethroughchange .anchor}**LEADING PEOPLE THROUGH CHANGE**

**Principles for Confidently Guiding Your Team Through Uncertainty**

In order to be successful in today's fast-faced business world, a
company and its leaders must be ready to embrace change. As the old
saying goes, change is the only thing you can count on -- it is so
integrated into business that there's no question of its validity. But
why is it, then, that many organizations struggle with change? The
answer is in how they introduce change to their employees and how they
carry out the entire change process.

Every leader has the skills necessary to achieve a successful
transition. They just need to learn how to implement those skills using
the key strategies for leading people, including themselves, through
change. In this seminar, we'll introduce you to the techniques that will
strengthen both your leadership abilities and your organization's
ongoing pursuit of excellence.

We'll start by laying the groundwork for what leadership and change
really mean, like the following topics:

-   The essence of skillful leadership

-   The difference between change and transition, and why it matters

-   How change and leadership work together

-   Then we'll delve into the specific techniques you can implement on
    your own, like how to:

-   Properly set the stage for change in order to have a smooth
    transition

-   Encourage unity and open communication

-   Control opposition using persuasion techniques

-   Monitor progress against original goals

Remember, change is something you as a manager can't help but run into.
Take the proactive approach by attending this seminar. Learn how to
gracefully lead your team through change!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#Howtomanageprojectsandmeetdeadlines .anchor}**HOW TO MANAGE
PROJECTS**

**AND MEET DEADLINES**

**Giving Projects the Special Treatment They Deserve**

Do you ever wonder what it would be like to actually complete every
project that comes

your way both on time and with a feeling of utter satisfaction? No
doubt, you've had

some stand-out experiences that went without a glitch. But there is a
way to keep all your

projects running smoothly, on time, and within the appointed budget. The
key is organization.

The system proposed in this seminar is actually quite simple. It is a
step-by-step process you can follow with ease. We'll take you from the
beginning of the project to its completion, moving through each step
with care and thoughtfulness.

In this seminar, you'll learn how to:

-   Form a great work group

-   Develop your leadership skills

-   Set a reasonable timetable

-   Design a thorough strategy

-   Value and utilize your team members

-   Carefully decide which tools you need

-   Recognize your limitations

-   Approach change and fresh ideas

-   Gain support from people who have a vested interest

Don't waste another minute on projects that aren't planned and executed
according to project management techniques. Learn how to take control of
your work activities and meet deadlines using strategies that have
worked for so many others. We'll see you there!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#Effectivedelegationskills .anchor}**EFFECTIVE DELEGATION SKILLS**

**How to Raise Productivity and Develop Your Staff**

As a manager or supervisor in the business world of the 21st century,
chances are you

struggle with finding enough time to handle your wide range of
responsibilities. The fact

is, many people in management positions are expected to handle a very
large "plate" of projects that can't possibly be accomplished by just
one person. So what can you do?

You have to figure out how to control your time and responsibilities
instead of letting them control you. That's when the art of delegating
steps in. Delegating doesn't mean you simply hand a project over to
someone else. Rather, you are still responsible, but your skillful
guidance can show your employees how to handle a project the right way
without handholding. You as a delegator really can motivate your
employees to think for themselves and make wise choices.

In this seminar, we'll discuss:

-   The meaning and purpose of delegation

-   How to strengthen relationships and develop trust with employees

-   Tips for communicating skillfully

-   How to decide which projects to delegate

-   How to select the best delegate

-   Tips for overseeing a delegated task

If you want to learn how to free up more of your time, raise
productivity, and further develop your employees, your next step should
be attending this valuable seminar. We'll walk you through it, step by
step. Come join us!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#Handlingproblempeoplesuccessfully .anchor}**HANDLING PROBLEM
PEOPLE**

**SUCCESSFULLY**

**Improve Morale and Reduce Stress With These Interactive Methods**

If you've been in the work force for more than a week, chance are you've
had at least one experience with a problem employee or difficult
co-worker! Problem people are part of most any organization, and that's
why it's so important that people -- especially supervisors --master
skills for resolution.

Whether the inappropriate behavior is perpetual lying, manipulating,
discouraging others, being a tough guy, criticizing others, or resisting
authority, it's best to address the problem early on. If you wait too
long in hopes that the behavior will go away, you not only allow the
issue to get worse, you also detract from the productivity of everyone
involved: you, the problem employee, and their co-workers. If you attend
this seminar, we'll show you how to handle any situation.

You'll learn how to:

-   Recognize problem behavior

-   Respond to difficult people using proven techniques

-   Prevent future problem behavior using trust, feedback, and effective
    listening

-   Determine when you can help and when you can't

Being a strong leader and an ideal employee is more important than
taking care of problem people. If you can make this part of your job
that much easier, you then can focus on the more enjoyable aspects of
work. And doesn't that sound nice? We'll see you there!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#Winningthebattleagainstnegativity .anchor}**WINNING THE BATTLE
AGAINST**

**NEGATIVITY**

**Techniques for Spreading Optimism Throughout the Workplace**

Can you think of a person you've worked with who's had a habit of making
pessimistic

remarks -- no matter what the subject? Someone who seemed to enjoy
dragging others

down to their level of sour attitude? Or what about the co-worker who
has had a temporary lapse into disagreeable thoughts and contention? The
fact is, we've probably all struggled with our own negativity for a
short period of time. Though it is common, temporary negativity is
something to be concerned about, and the same is especially true of
habitual negativity.

This seminar is about people who are short-term or long-termcynics and
naysayers, and how you can help them see the bright side of things.

In a nutshell, you'll learn how to:

-   Spot signals in order to prevent negativity

-   Keep your composure when dealing with a negative person

-   Communicate clearly and listen carefully

-   Skillfully confront people who habitually discourage or oppose
    others

-   Help the pessimist see the positive side of things

-   Recognize pessimistic styles in other people, and respond to them
    effectively

-   Address your own needs in order to stay positive

There is a lot to gain by learning the right techniques and skills for
conquering negativity. You owe it to your co-workers, your customers,
and yourself to attend this seminar. Learn to conquer the negativity
around you and enjoy life at the office to its fullest. Come join us!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#LEARNINGTOCONTROLSTRESS .anchor}**LEARNING TO CONTROL STRESS**

**SO STRESS DOESN'T CONTROL YOU**

**Tried-and-True Steps That Can Work For You**

For sure, we've all felt snowed under at certain times, and we've also
all benefited from that extra push of adrenaline that positive stress
can give you. Stress comes in good packages and in bad packages, so
there are some advantages to stress, as well as the disadvantages we've
all heard about. The important thing is to discern the good stress from
the bad and use proven techniques to conquer negative stress. That's
what this seminar willhelp you accomplish.

Here we'll take a close look at the causes of excessive stress, which
signs can

tell you if you or someone you know is under too much pressure, and how
these things negatively affect employees, employers, and society. Plus,
we'll discuss tried-and-true tips for reducing stress and approaches for
conducting your professional life in a

low-stress manner.

You'll learn how to:

-   Calm down extreme anxiety

-   Promote a relaxing workplace

-   Take the right steps toward being organized at the office

-   Manage your goals sensibly

-   Train yourself to accentuate the positive

You will be able to apply this material to your life and use it to help
those around you -- so you and your co-workers can enjoy life to the
fullest. Come learn how to control stress so stress doesn't control you!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#DISCOVERINGEXCELLENCE .anchor}**DISCOVERING EXCELLENCE**

**AS A SUPERVISOR**

**A Comprehensive Look at the Manager's Vital Role**

If you are in a management position, you shouldn't let the opportunity
to attend this seminar pass you by. Whether your management
responsibilities are new or you are a seasoned supervisor, there is much
to be learned and later reviewed on this subject. Granted, it does take
experience, more than anything, to master the keys to top-notch
management. But, the knowledge discussed in this seminar can give you a
head start, or a refresher course, in order to discover excellence as a
supervisor and as a leader.

In this seminar, we'll cover some of the highlights from other seminars,
such as the key points about hiring strategies, team building, coaching
skills, feedback, and leadership. In addition, we'll shed light on the
key principles that effective supervisors abide by at all times -- like
empowering staff, focusing on goals instead of setbacks, and rewarding
improvement as well as record-breaking achievements.

You'll learn how to:

-   Supervise as a leader, not just as a manager

-   Cultivate morale by empowering others and building team spirit

-   Increase productivity using project management, delegation, and time
    management techniques

-   Manage others' behavior using coaching skills

-   Lead wisely while keeping the organization's interests at heart

-   Continue to cultivate your staff using training and feedback methods

So if you're ready to embark on this exciting journey, come aboard! You,
too, can discover true excellence as a supervisor.

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#HOWTOGIVEANDRECEIVE .anchor}**HOW TO GIVE AND RECEIVE**

**FEEDBACK WITH SKILL**

**Advanced Communication Skills for Professional Relationships**

Business professionals who have developed strong feedback skills know
the benefits that

come from that knowledge. They know their fine-tuned communication
skills help them

work more closely with their employees, team members, and supervisors at
the office. And who doesn't need to give and receive feedback with
skill? You guessed it no one.

That's why this seminar is perfect for any business professional, and
especially so for supervisors. If you are to help others in the
workplace, you must learn to give helpful comments, both negative and
positive. Feedback is appropriate in so many situations -- for instance,
when your co-worker is leaving early without finishing work, when a
teammate is talking on the phone and work is not getting done, or when
an employee gives you his accounting report late, again.

Here we'll discuss how to:

-   Give effective feedback

-   Receive feedback effectively

-   Conduct regular performance reviews

-   Implement an employee self-evaluation system

-   Implement a system for employees to evaluate supervisors

-   Encourage team feedback

The mutual feedback process will build trust and strengthen team
relations, as well as inspire all employees to do their best. Come learn
how to give and receive feedback like a pro!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#PREVENTINGWORKPLACE .anchor}**PREVENTING WORKPLACE**

**PROCRASTINATION**

**Put This Addictive Habit Behind You Once and For All!**

Let's face it: Most of us are procrastinators of some kind whether we
admit it or not. If you are a chronic procrastinator or if you just rely
on it to get you through an occasional

quandary, the postponing of responsibilities likely affects the quality
of life for you

and those around you dramatically.

It begins when uncontrollable events or mental persuasion cause you to
postpone one project till the 11th hour, when the imminent deadline is
looming over you. Then, when the consequences don't turn out to be that
bad, it becomes an enticing option to fall

back on in the future. Like an addiction, it can easily become a
destructive habit that leaves you wanting more the next time
responsibility falls in your lap.

In this seminar, we'll discuss how to kick the procrastination habit in
order to relieve stress, improve your health, boost your reliability,
protect the quality of your work, and save your sanity!

You'll learn how to:

-   Get organized to kick the procrastination habit

-   Fight the "put it off" mentality with smart decision-making skills

-   Tackle a responsibility rather than just thinking about it

-   Make your recovery official

-   Help procrastinators around you

Don't miss this valuable opportunity to say goodbye to procrastination
once and for all!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#MAKINGWORKFUN .anchor}**MAKING WORK FUN**

**How to Creatively Boost Employee Productivity and Morale**

Did you know that the average employee spends about 10,000 days working
in a lifetime? When you look at it that way, it's logical to try to make
that time as rewarding and satisfying as possible, in order to avoid
getting burned out too soon. In fact, research has shown that there is
no easier or more effective way to boost morale, resist turnover, and
improve productivity at the office than by encouraging fun in the
workplace. While some people balk at the possibility of reaching serious
goals and having fun at the same time, it is a very feasible
combination.

Organizations that set their sights on only the best know they must
challenge their people with interesting work and keep them energized
using creative means. So in this seminar we'll offer specific
suggestions for adding a little spice to your workplace -- beyond the
typical company barbecue once a year.

In just a few hours, we'll show you how to:

-   Make professional relationships more personal

-   Establish team identity

-   Provide avenues for employees to express creativity

-   Evaluate your company culture

-   Celebrate successes both as a department and as a company

So if you desire to keep your employees satisfied and motivated and to
keep the organization headed in the right direction, we have just the
help you need. We look forward to seeing you at "Making Work Fun"!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#THEVALUEOFMENTORING .anchor}**THE VALUE OF MENTORING**

**How This Technique Reveals and Develops Potential in Others**

The term "mentoring" is one that many people use freely but don't
necessarily understand its true meaning and significance. At the same
time, it is likely that many of the successful business leaders,
artists, and other role models we admire today at one time had a genuine
mentor to thank for their success. Originating with a character in the
Greek classic, The Odyssey, a mentor is an experienced and trusted coach
who can help

a protégé learn new skills, sharpen their current skills, and guide them
in learning and development activities.

In this seminar, we will stress the importance of becoming a mentor to a
protégé, as well as taking advantage of the opportunity to be mentored
yourself. Remember: Learning is a lifelong process, and having a mentor
in the professional part of your life can help immeasurably in improving
job performance. Many times when partnerships reach their full
potential, the mentoree takes the opportunity to mentor someone else as
well as continue learning from a new mentor.

So, with both sides of the mentoring partnership in mind, we'll discuss:

-   The varied support a mentor can provide a protégé

-   The winning qualities of good mentors and protégés

-   The key principles of mentoring

-   How to develop a strong rapport with each other

-   How to draft a mutual agreement for both parties

-   How the protégé should keep a journal

Come see how the ancient art of mentoring can work for you today. Join
us!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#CREATIVETHINKINGANDYOU .anchor}**CREATIVE THINKING AND YOU**

**How to Cultivate the Innovative Ability You Didn't Know You Had**

Many people in the business world feel as though they have lost touch
with the creativity

they explored regularly in childhood. Many adults grew up drawing
pictures, creating

imaginary characters, planning puppet shows, and any number of things
that provided

a wonderful outlet for creative energy. But today, those same people
will tell you they have lost most or all of the creative juices they
enjoyed so long ago. Does this scenario describe you?

In many workplaces today, employees are not encouraged to express their
creativity on a regular basis. Over time, they grow stale and trudge
through the same old routine with less and less flair every day. But if
you want more from your job than boring, mechanical work -- if you long
to do something creative yourself rather than watching other people
reach their dreams -- you're ready to explore creative avenues.

The problem is, many people have the mistaken conception that they are
either born with

creativity or without it. This is simply not true. Anybody can be
creative; they just need to know how to stimulate those senses.

Together we'll explore:

-   The importance of working in an inspiring atmosphere

-   How to overcome creativity challenges with six powerful mental
    techniques

-   How to nurture creativity by stimulating the senses

This is your chance to let your creative ability shine again and garner
long-overdue satisfaction from your work. Come join us!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#PERFORMANCEREVIEWSTHAT .anchor}**PERFORMANCE REVIEWS THAT**

**REALLY WORK**

**How to Prevent Appraisals from Becoming a Waste of Time**

There is a lot of apprehension, confusion, and inconsistency on the
issue of performance

appraisals in the workplace and how to conduct them. The problem is that
many people

don't fully understand the value of performance evaluations and feedback
from supervisors. And the result is many a review session that turns out
to be a waste of

time.

But appraisals are not meant to be frivolous conversations, or
adversarial confrontations for that matter. On the contrary, they
provide a prime opportunity for both the supervisor and employee to
candidly discuss their goals and how those goals are being met. While
these meetings aren't easy to prepare for or conduct, when done right
they give both parties constructive feedback to learn from. A
performance review should be a positive experience. In order to make
performance reviews at your organizations positive experiences, we've
designed this seminar with helpful guidelines for supervisors.

We'll cover the following topics:

-   What makes a review successful

-   How the employee and supervisor should prepare for the review

-   How to communicate on performance during the session

-   How to set goals and make commitments during the session

-   How to properly follow up the review session

-   How to get feedback on the supervisor's job

So if you'd like to see the benefits that effective appraisals can yield
and learn how to conduct appraisals in that way, join us for
"Performance Reviews That Really Work"!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#ISSUESINSUPERVISION .anchor}**ISSUES IN SUPERVISION**

**A Comprehensive Look at the Manager's Vital Role**

If you are in a management position, you shouldn't let the opportunity
to attend this seminar pass you by. Whether your management
responsibilities are new or you are a seasoned supervisor, there is much
to be learned and later reviewed on this subject. Granted, it does take
experience, more than anything, to master the keys to top-notch
management. But, the knowledge discussed in this seminar can give you a
head start, or a refresher course, in order to discover excellence as a
supervisor and as a leader.

In this seminar we'll shed light on the key principles that effective
supervisors abide by at all times -- like empowering staff, focusing on
goals instead of setbacks, and rewarding

improvement as well as record-breaking achievements.

You'll learn how to:

-   Overcome early problems of leadership

-   Cultivate morale by empowering others and building team spirit

-   Increase productivity using project management, delegation, and time
    management techniques

-   Manage others' behavior using effective communication skills

-   Build confidence in the team

-   Use a highly effective problem resolution tool

So if you're ready to embark on this exciting journey, come aboard! You,
too, can discover true excellence as a supervisor.

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#COPINGWITHCHANGE .anchor}**COPING WITH CHANGE**

***Not Just Coping -- Succeeding!***

***Change is Inevitable...***

***Growth is Optional***

It's an understatement to say that we are living and working in a time
of great change. It is no understatement to say that many of us are
having a hard time with all the change that we are experiencing. We are
all having some degree of difficulty in learning to effectively cope
with change. Yet we know our professional and personal survival depends
on our ability to effectively navigate through these often stormy waters
of change.

During this day of training and growth we will explore the four phases
of change and how that impacts each one of us. We will identify
productive, and nonproductive, change behaviors. Most importantly, we
will develop a strategy to master change.

Because change happens at an emotional and intellectual level, we will
develop a 5-step plan for coping with the challenges of organizational
change. In addition, we will learn actions that will help all staff gain
a sense of control and how to turn negative emotions into constructive
action.

In short, if your organization is experiencing any change, and what
organization is not going through change these days, then this program
is for you.

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#BUSINESSWRITINGFORRESULTS .anchor}**BUSINESS WRITING FOR RESULTS**

**How to Create Business Documents That Work ... As You Intend!**

Are your documents sending the right message to your readers? Is that
message one of total quality throughout your organization? Do your
letters, memos, e-mails, and reports

support that image ... or do they detract from it?

How much time do you spend creating these documents? Do you still write
as you were taught in school, perhaps pursuing elegance at the expense
of readability and comprehension? Do you write and rewrite, and still
end up with documents that don\'t work as you intended?

Many of us have not made the transition from school to business in terms
of writing. We're still using words and phrases that perhaps earned us
an A on an essay, but do little more than confuse our readers now. In
fact, few of us focus on our readers at all, preferring to write in a
way that pleases us, which works only if our readers are exactly like
us.

In this fast-paced seminar, we will show you how to create business
documents that work! You\'ll learn how to format correctly, write for
your reader(s), and get the results you expect and need.

Here are a few of the topics we'll cover:

> • Preparing professional-looking memos, letters, e-mails, and reports
>
> • Writing **APT**ly
>
> • Using active and passive voice effectively
>
> • Identifying and eliminating redundancies and jargon
>
> • Using the optimum number of words in sentences and paragraph

If you want to finally learn the secrets of **Effective Business
Writing**, join us for this special day. Please bring a business
document (letter preferred) you or your boss wrote to work on in class.
We look forward to seeing you there!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#USINGMICROSOFTACCESS .anchor}**USING MICROSOFT ACCESS**

**Managing Your Data The Right Way**

Does your company use the Microsoft Suite of products? Microsoft Access
is a powerful

database program that allows tremendous flexibility in the entry and
manipulation of

information. In this course, you will learn the basics of Microsoft
Access so that you can create and use databases to organize and report
on your information.

The lessons will help students become comfortable with the tool, provide
hands-on exercises and provide the student with materials to use as
resources when they return to their desk.

This course is an instructor-led, group-paced learning model with
structured hands-on activities.

Access is offered in three separate modules.

**Module I**: Students learn how to create and modify tables, create
queries, use filters, create and modify forms, create and modify
reports, and enhance reports.

**Module II**: Students learn how to create relational databases, work
with related tables, use sub forms, maintain data integrity, use
advanced form features, use advanced report features, use advanced query
features, use advanced queries, and work with charts.

**Module III**: Students learn how to design Access applications; create
controls, macros, dialog boxes, custom switchboards, and keyboard
shortcut macros; and protect and replicate databases.

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#MANAGINGPROJECTSWITH .anchor}**MANAGING PROJECTS WITH**

**MICROSOFT PROJECT**

Ever wonder why your project was over-budget or late? What were the
changes that occurred that affected the cost and schedule? Microsoft
Project is a project management

tool that offers the ability to forecast what you can accomplish with
resources, time and money.

Project lets you analyze the information using graphs and tables, track
how your projects are progressing and identify which tasks are most
critical to getting the project completed on time and within budget.

This course is an instructor-led, group-paced learning model with
structured hands-on activities. After this class you will have a solid
understanding of projects, tasks, time, cost and scope. You will work
with sample projects and still have time to discuss your own projects.

There are two levels to this course:

• **Level One** is a beginner class focused on introducing the concepts
of project

management and introducing Microsoft Project as a tool. Students learn
how to create

project schedules, work with various project views, create and outline
tasks, assign task

relationships, apply constraints, calendars, and deadline dates, create
and assign

resources, and assign and track project costs.

• **Level Two** is an advanced class focused on providing students with
knowledge to help

them evaluate and adjust project time factors, resources, and costs.
Students also learn

how to track project progress; use custom tables, filters, and forms;
customize views,

reports, and printed views; share information with other users; and work
with

consolidated projects.

Whether you are an existing Project Manager, want to become one, or
someone who just wants to manage their own projects more efficiently,
this class is for you!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#ASSERTIVECOMMUNICATION .anchor}**ASSERTIVE COMMUNICATION SKILLS**

If your organization is dealing with misunderstandings, hurt feelings,
or negativity, it might be because people aren\'t communicating
effectively. Most of

us don\'t know how to use language to gain a specific result, and we
don\'t know

how to listen. We don\'t understand body language or how to decode mixed
messages. We confuse being assertive with being aggressive and wonder
why we

get such unexpected results. We blame them; they blame us. Frustration
and

tension can grow.

**Assertive Communication Skills** is the antidote. Participants learn
the differences

between the major communication styles, the language choices available,
and

ways to use this knowledge to relate to others in a positive and
effective manner.

**Assertive Communication Skills** can encompass any combination of the
following

topics:

-   Know what's blocking your effectiveness

-   Use your personality type to persuade others!

-   Build trust --- send consistent messages

-   Watch your body language

-   Lighten up!

-   Act assertively, not passively or aggressively

-   Use positive, not negative, language for effectiveness

-   Learn about empathy vs. sympathy

-   Find out how the opposite gender sees things

-   Say no without damaging relationships

-   Listen with all your senses

-   Make assertive statements

-   Understand stressors that interfere with communication

These topics are a starting point to help us design a day to meet the
needs of a

specific group. This customizing allows us to give participants the
tools they need

to understand themselves and communicate in a positive and assertive
manner

with all the people in their life.

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

# [Creative Thinking and Team Innovation]{.smallcaps}

Cultivate the Creative & Innovative Ability You Didn't Know You Had

Many people in the business world feel as though they have lost touch
with the creativity they explored regularly in childhood. Many adults
grew up drawing pictures, creating imaginary characters, planning puppet
shows, and any number of things that provided

a wonderful outlet for creative energy. But today, those same people
will tell you they have lost most or all of the creative juices they
enjoyed so long ago. Does this scenario describe you?

In many workplaces today, employees are not encouraged to express their
creativity on a regular basis. Over time, they grow stale and trudge
through the same old routine with less and less flair every day. But if
you want more from your job than boring, mechanical work -- if you long
to do something creative [yourself]{.underline} rather than watching
other people reach their dreams -- you're ready to explore creative
avenues.

An additional problem is that teams constituted to develop effective and
innovative solutions to problems, very often, do neither. In this
workshop we will explore how your team can work efficiently and
effectively using ALL the talent within the team to inspire innovative
and creative problem solving. [Anybody]{.underline} can be creative;
[every]{.underline} team can be innovative.

This is your chance to let your creative ability shine again and garner
long-overdue satisfaction from your work. Come join us!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

# [Creative Thinking and Effective Problem Solving Techniques]{.smallcaps}

Cultivate the Creative and Innovative Ability You Didn't Know You Had
Solve Problems You didn't Think You could

Many people in the business world feel as though they have lost touch
with the creativity they explored regularly in childhood. Many adults
grew up drawing pictures, creating imaginary characters, planning puppet
shows, and any number of things that provided

a wonderful outlet for creative energy. But today, those same people
will tell you they have lost most or all of the creative juices they
enjoyed so long ago. Does this scenario describe you?

In many workplaces today, employees are not encouraged to express their
creativity on a regular basis. Over time, they grow stale and trudge
through the same old routine with less and less flair every day. But if
you want more from your job than boring, mechanical work -- if you long
to do something creative [yourself]{.underline} rather than watching
other people reach their dreams -- you're ready to explore creative
avenues.

How do you apply your creativity to solving problems? You encounter a
range of problems at work, but let's face it: the small, everyday
problems -- the ones that need quick but effective solutions -- really
take a chunk out of your day. You will learn a quick and easy 5-step
process that is easy to use and designed specifically to tackle everyday
problems! You will identify strengths and weaknesses at each step and
create action plans for improvement.

This is your chance to apply your creativity to successfully solve those
thorny problems!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#CreatingTeamSynergy .anchor}**Creating Team Synergy\
**

Have you ever witnessed a winning sports team, a well-rehearsed
orchestra, or a synchronized surgical unit and felt the commitment and
energy the team demonstrated? What you saw was more than just teamwork
--- it was team synergy, a phenomenon that occurs when a team achieves
greater results than the sum of its parts.\
\
Creating Team Synergy revolves around five key issues that can block
team effectiveness. Using learning instruments, hands-on activities, and
an interactive team simulation, teams gain a clearer sense of direction,
clarify roles and responsibilities, improve operating processes, and
bolster both interpersonal and inter-team relationships.

  -----------------------------------------------------------------------
  *The Creating Team Synergy Workshop is a compilation of the most
  effective team building instruments and activities into an engaging and
  interactive one-day training event that helps team members improve
  their working relationships, as well as the quality and quantity of
  work they produce.\
   \
  *

  -----------------------------------------------------------------------

Creating Team Synergy Learning Outcomes:

-   Understand the stages of team effectiveness

-   Pinpoint the team's current level of development

-   Recognize and eliminate blockages to maximum performance

-   Define criteria for meaningful mission, vision, and goal statements

-   Identify team member communication styles

-   Capitalize on team members' communication similarities and
    differences

-   Determine ways to strengthen relationships with other groups and
    teams

> [BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#WorkingThroughOrganizationalChange .anchor}**Working Through
Organizational Change**

Change is constant and inevitable --- it's one of the few things in life
we can count on. We can also count on the fact that, whether change is
organization-wide or specific to individual departments or employees,
everyone has a reaction to it. The organizations we work for demand that
we both adopt and adapt to change. The more we know about the process of
change, the better equipped we are to take steps towards the acceptance
of change and adapt to it effectively in our work and our lives.\
\
Through the use of assessments, activities, discussion exercises, and
simulations, this action-packed, one-day workshop covers all aspects of
change, helping individuals make a conscious effort to support the
changes they encounter. Based on experiential theory, Working Through
Organizational Change enables participants to learn and practice
specific actions that can be taken to help them deal more effectively
with change in the workplace.

  -----------------------------------------------------------------------
  *This is a highly effective, full-day workshop that helps employees
  understand and support organizational change. At the end of the day,
  participants come away with an understanding of their typical reaction
  to change and a framework to approach future change that they can apply
  to their everyday lives.\
   \
  *

  -----------------------------------------------------------------------

Working Through Organizational Change Learning Outcomes:

-   Identify personal response to organizational change

-   Understand how change can create stress in any work environment

-   Understand the four phases one must pass through to successfully
    handle change

-   Identify 12 actions that help to regain a sense of control while in
    the midst of change.

This workshop is perfect for any organization in the midst of change or
anticipating a change. Ideal for any individual or team that experiences
frequent change in their work.

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#FocusedLeaderProfile .anchor}**Focused Leader Profile**

**\
A Situational Approach to Leading Work Groups\
**No two work group situations are necessarily the same. And with so
many complex variables to consider, what makes a leader effective? The
answer is focus and flexibility.\
\
According to the well-known work of Fred Fiedler, "The best style of
leadership is determined by the situation in which the leader is
working." The *Focused Leader Profile - A Situational Approach to
Leading Work Groups*, adapts Fiedler's work to the practical concerns of
today's leaders. By examining three critical factors - relationships,
task clarity, and power base - this powerful tool helps leaders narrow
their focus, analyze work group situations, and then determine how to
respond most effectively.\
\
**Learning Outcomes**

-   Understand that leadership is situational

-   Learn the three key factors leaders should use to analyze and
    respond to work group situations

-   Identify appropriate task- and/or relationship-focused responses

-   Develop personalized action steps for responding to a current
    leadership situation

**Theory\
** \
According to Fred Fiedler and his researchers, all leadership is
situational - meaning that a leader should base behavior on the
situation in which he or she finds him or herself. Fiedler and his group
concluded that each leadership situation needed to be examined from 3
angles.\
\
In the *Focused Leader Profile - A Situational Approach to Leading Work
Groups*, we adapted Fiedler's work to the practical concerns of people
who make group leadership decisions every day. The instrument identifies
3 factors to help leaders narrow their focus, analyze work group
situations, and determine how to respond most effectively:

-   Relationships among the leader and the group members

-   Clarity of the task

-   Leader's power base

**How It Works\
** \
The Profile presents leaders with 8 work situations and 4 possible
responses. In scoring the instrument, they generate two profiles - one
for Style Effectiveness and one for Leadership Flexibility. Next,
leaders are introduced to the 3 Factors of Focused Leadership and then
learn how analyze these factors when choosing an effective
task/relationship-oriented approach to address work group situations.
Interpretation of Profile results and action planning help leaders apply
their learning to a current work group situation.

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#NegotiatingWinWinSolutions .anchor}**Negotiating Win-Win Solutions**

Many of us negotiate every day in a variety of situation and often may
not be aware of our habitual approach to the process. Negotiating
Win-Win Solutions offers a simple framework for thinking about how we
negotiate and the effect our actions are likely to have on others.

Negotiating Win-Win Solutions is based on a collaborative model of
negotiating. Using an assessment, hands-on game, and small group
activities, participants learn about negotiating styles and practice a
5-step "win-win" formula.

**Learning Outcomes**

-   Pinpoint one's typical negotiating style

-   Understand the 5 negotiating styles

-   Learn 5 factors to consider when preparing for any negotiation

-   Develop the essential interpersonal skill to sues for collaborative
    negotiating

-   Apply the skills of collaborative negotiating to real-life
    situations

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#BuildingtheCommunicationBridge .anchor}**Building the Communication
Bridge**

![](media/image1.png){width="0.8854166666666666in"
height="0.4791666666666667in"}The more we know about ourselves as
speakers and listeners, the better able we are to build the
"communication bridge" that allows us to send, receive, and interpret
messages with ease. *Building the Communication Bridge* helps to provide
that needed insight. This workshop focuses on the basic speaking and
listening skills needed for successful face-to-face interactions.\
\
Using a combination of experiential tools such as learning instruments,
activities, and hands-on games, participants discover how their roles
and styles as speakers and listeners drive the communication process and
practice the skills that enable them to improve everyday communication.

**Learning Outcomes**

-   Identify personal styles of communication

-   Develop strategies for communicating with people of different styles

-   Understand the behaviors that distinguish receptive listeners

-   Determine which listening behaviors are representative of one's
    communication style

-   Learn how to use speaking and listening skills in a variety of
    organizational communication situations

**Theory\
** \
*Building the Communication Bridge* is based on a model of the
communication process that accounts for the connections that link
Speakers and Listeners during the communication process. The Speaker\'s
and Listener\'s perceptions of the Environment, Values, and
Relationships influence their use of verbal and nonverbal behaviors
during their conversation. When the Speaker\'s and the Listener\'s
perceptions overlap, the flow of information is smooth and understanding
is easily achieved. However, when there are differing perceptions in any
of these three categories, there is a greater likelihood of
miscommunication.

**How It Works\
 \
**The workshop gives participants a well-rounded learning experience,
balancing facilitator instruction with private reflection and group
interaction. Through a combination of learning instruments, activities,
and hands-on games, participants gain insight and practice communication
skills. The session culminates with action planning --- helping
participants to apply the learning to future work-related face-to-face
conversations.\
\
[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#InfluencingwithAssertiveCommunication .anchor}**Influencing with
Assertive Communication**

We work to influence others every day, in a variety of situations ---
from resolving a small misunderstanding with a colleague to the
monumental task of negotiating the terms of a deal with a new client.
And although using assertive communication is the most effective
approach, it requires a great amount of self-awareness and control.
*Influencing with Assertive Communication* is designed to help
participants understand the benefits of assertive communication and
master the strategies associated with it.\
\
The *Influencing with Assertive Communication* workshop combines several
learning tools. Through an interactive format that includes a
self-assessment, hands-on game, and small group activities, participants
gain the opportunity to develop their skills and become more effective
influencers.\
\
**Learning Outcomes**

-   Recognize the 4 different styles of communication used to influence
    others

-   Identify one's personal influence style

-   Learn why an assertive communication style is most effective

-   Master the **ASERT** process to solve organizational issues

**Theory**\
\
Research in assertiveness indicates that there are identifiable
communication strategies used by assertive communicators. *Influencing
with Assertive Communication* presents these strategies through the
5-step **ASERT** process:

> 1\. Analyze the Situation\
> 2. State Your Position\
> 3. Evaluate Nonverbal Behaviors\
> 4. Receive Feedback\
> 5. Test for Understanding.

**How It Works\
**\
The workshop gives participants a well-rounded learning experience,
balancing facilitator instruction with group interaction and private
reflection. Through a combination of tools including an assessment, a
hands-on game, and small group activities, participants gain insight and
practice assertive communication skills. The session culminates with
action planning --- helping participants to apply the learning to actual
work-related situations.\
\
**Uses for *Influencing with Assertive Communication*\
**\
*Influencing with Assertive Communication* is appropriate for
individuals at all levels, but geared toward those who already have an
understanding of basic communication skills.

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

[]{#SupervisingwithConfidence .anchor}**Supervising with Confidence**

![](media/image1.png){width="0.8854166666666666in"
height="0.4791666666666667in"}The role of supervisor has changed
dramatically through the evolution of the organization. *Supervising
with Confidence* gives supervisors practical training for today\'s
on-the-job challenges. This workshop provides the rare opportunity to
examine skill strengths and development areas as well as practice
strategies, all in a safe learning environment.\
\
With a unique combination of theory and experiential learning tools,
*Supervising with Confidence* focuses on 5 fundamental supervisory
skills. Participants get a framework for developing their supervisory
skills using a learning instrument, a hands-on game, and small-group
activities. They learn about the 5 key skills and practice strategies
within each of the skill areas: Guiding the Work, Organizing the Work,
Developing Your Staff, Managing Performance, and Managing Relations.

**Learning Outcomes**

-   Differentiate between effective and ineffective supervisors

-   Understand the role of the supervisor

-   Define 5 fundamental supervisory skills

-   Learn how to use the 5 skills on the job

**Theory** *Supervising with Confidence* is based on a model that
illustrates 5 key skills a supervisor should possess:

-   Guiding the Work: Taking the direction of the organization and
    translating it into actionable plans for the work group.

-   Organizing the Work: Assigning people, equipment, and tasks to meet
    work goals.

-   Developing Your Staff: Actively working to increase the skill level
    of each employee being supervised.

-   Managing Performance: Removing the obstacles to better performance
    so employees can meet their own and the organization's objectives.

-   Managing Relations: Developing and maintaining good relationships
    with other groups so that the supervisor's employees and the
    organization meet their goals.

The ability to balance the goals of the organization with the needs of
the work group is the common thread that runs through all of the skill
dimensions.

**How It Works**\
\
The workshop gives participants a well-rounded learning experience,
balancing facilitator instruction with private reflection and group
interaction. Through the combination of a learning instrument, a
hands-on game, and small-group activities, participants gain insights
and practice strategies within the 5 skill areas. Action planning
follows each skill activity, so that participants continually apply new
knowledge to their current situations.

**Uses for *Supervising with Confidence***\
*Supervising with Confidence* is appropriate for new supervisors and
individuals with minimal to moderate supervisory experience.

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

# [Exceptional Customer Service]{.smallcaps}

How to Make Standout Service Your Organization's Finest Asset

What role does customer service play in your organization's success? Do
you view it as the lifeblood of your business, as you should? Does your
attitude toward customers carry over to everyone on your team? In this
seminar, we'll address those topics and more, as you learn how to make
standout service your organization's finest asset.

To start with, we'll clarify the true definition of a customer, which
may surprise you, and then we'll delve into practical, no-nonsense
methods for exceptional service, like how to:

-   Hire the right people who share your value for customers

-   Listen for what the customer really needs, which may not be what
    their words tell you

-   Handle tough customers with penance, sensitivity, and skill

-   Respond to customers when you just can't say yes, and still keep
    their business

-   Put your best foot forward with the right body language, dispute
    resolution skills, and telephone etiquette

-   Conduct customer surveys to further improve your organization's
    service reputation

-   Motivate your employees to make customer service their #1 priority

By attending this valuable seminar, you will learn the art of servicing
clients so they will remain loyal to your business for life. A positive
experience can make the customer feel great, or a poor one can leave
such a negative taste in her mouth that she will never do business with
you again. The fact is, there is no substitute for exceptional customer
service. Fantastic service that meets customers' wants and needs can
separate the mediocre organizations from the cream of the crop. Come
join us!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

# [Communicating With Skill]{.smallcaps}

Tips for Getting Your Message Across Every Time

If you're a leader in the business world or are aspiring to be a leader,
above-average communication skills are critical. In fact, the most
direct way to become an effective leader is to communicate like one.
Effective communicators understand that communication is a complex
process. There are a lot of things going on in communication, and it is
actually a challenge to put our internal perceptions, feelings, motives,
etc. into meaning and words.\
The ultimate goal in communicating skillfully is shared understanding,
and that means the key is clarity, clarity, clarity. Sometimes the only
way to make your audience understand your message is to boil it down to
its simplest form. We'll discuss this concept in this seminar, but the
bottom line is that it isn't easy to communicate effectively. It takes
both effort and attention, and the first step is being introduced to the
information in this seminar. Together we'll discuss:

-   Different types of communication

-   The communication process

-   How to effectively target your audience

-   Verbal and nonverbal language techniques

-   Tips for managing conversations, e-mail, written documents, and
    public speaking

Above all else, you'll learn how to communicate with the pros by making
clarity your top

concern and by meeting your audiences' unique communication needs. Your
quest for expert communication skills begins with this seminar, so take
this valuable step for maximum success!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)

# [Learning for Life]{.smallcaps}

How to Enrich Your Career with Lifelong Learning

While most of the typical adult's formal education occurs before
entering the business world, that doesn't mean they should close the
books on learning once they have that diploma. No, learning should
continue throughout one's life, though continuing education can include
further schooling in some cases.

Lifelong learning is becoming more and more crucial because the business
society has changed so drastically in the past decade, and it is
continuing to change. The only way to keep up with the business world
and remain qualified for jobs is to continue to learn along the way.
Pursuing lifelong learning involves being curious and willing to learn
and be taught throughout your career, no matter how much you know or how
successful you have become. In this seminar, we'll discuss how to
continue your education a variety of ways, which involves:

-   Analyzing your current skills and skills needed for the future

-   Taking advantage of internal and external training opportunities

-   Being mentored and/or mentoring someone else

-   Benefiting from industry-related associations and their publications

-   Enjoying leisure reading and reading with skill

-   Keeping up with the news you need

-   And much more

If you want to stretch your mind and enrich your career, don't miss this
opportunity to explore lifelong learning!

[BACK TO TABLE OF CONTENTS](#Tableofcontents)