#### Accessing LaRS 

> **If you receive an error message that states: "*Bad Machine
> specification: fms.sfa.ed.gov:9000*" -- or something similar...**

You may be experiencing a Port error. Make sure that port 443 is open
for bi-directional Internet traffic. You may want to open the ports
specifically for the following IP addresses: 198.77.163.186;
198.77.163.185; and 198.77.163.166.

If your connectivity is fine and you have accessed LAP/LaRS before, but
you can not access the LaRS website now...

You may need to open you port 443 specifically for the IP addresses:
198.77.163.186; 198.77.163.185; and 198.77.163.166. Also, make sure that
you are accessing the LaRS through the following URL:
http://fsa-fms.ed.gov:8000/PROD_j.htm

If you receive the error message: *\"Invalid Application User Name"...*

You may be entering an incorrect User Name. Most user names are simply
your first initial and last name. If this combination does not work,
call the FMS Help Desk at 1-800-433-7327 Option #3 or email
[fms.operations@ed.gov](../fms.operations@ed.gov) so that they can
assist you.

If you receive the error message: *\"Cannot complete applications log
on. You may have entered an invalid application password or there may
have been a database connection error"...*

You may be entering an incorrect password. If you do not know your
password, call the FMS Help Desk at 1-800-433-7327 Option #3 or email
[fms.operations@ed.gov](../fms.operations@ed.gov)so that they can reset
it for you.

#### LaRS Form 

If you are able to access the LaRS form and see information, but cannot
update any of the fields...

> You may have View Only access. If you need another Level of Access
> (i.e. Maintain or Submit), call the FMS Help Desk at 1-800-433-7327
> Option #3 or email [fms.operations@ed.gov](../fms.operations@ed.gov)
> so they can assist you. You will need to update your FMS Security Form
> appropriately.
>
> **If you receive the error message: \"*An invoice for this year and
> quarter already exists. Please query the form and update the existing
> record*"...**
>
> This means that you already started an invoice for this particular
> year and quarter; you will need to query up that invoice in order to
> continue with it. This can be done by following these steps:

1)  Close the LaRS Form, which returns you to the Navigator window.

2)  Reopen the LaRS Form

3)  Select F11, Enter your lender number

4)  Select CTRL F11

> *Note* - If you have started more than one invoice, you may navigate
> to the other invoices by using the "Page Up"/"Page Down\" or the
> "Up"/"Down" arrow keys on your keyboard.

# If the drop down list for "Loan Type" does not match what you have... 

> It is because Loan Types must now equal NSLDS loan types:
>
> SF - Federal Stafford (subsidized)
>
> SL - Federal Supplemental Loans for Students (SLS)
>
> PL - Federal PLUS Loans
>
> CL - Federal Consolidation Loans
>
> SU - Unsubsidized Federal Stafford Loans
>
> This is detailed on page 57 of the LaRS User Guide.

If you are in Part III -- Special Allowance and you receive the message:
*\"This combination of year, quarter, loan type and special allowance
category in not valid. Please clear the current record"* and you are
sure that this is a valid combination...

> This may be occurring because of the way that the Interest Rate (%)
> was entered in Column F. This rate should be entered with no leading
> zero and with no zeros after the last significant digit. For example
> 7% should be entered as .07 (NOT 0.07 or .07000).
>
> *Note -* You are able to enter 5 digit interest rates in PART II of
> the LaRS

If while entering lines in Parts I, II or III, you receive the message:
*\"Cache is Full"*...

> This may be occurring because you need to save the information in the
> LaRS form. You can do this by clicking the Save Icon in the toolbar or
> by selecting Action Save from the Menu List.

# If you want to print your LaRS report...

> Keep in mind that the new system allows you to always access your LaRS
> online even after you submit. If you do need a hardcopy, please follow
> the steps outlined in the attached link (Lender Search Report for
> Lenders)
>
> <http://www.fp.ed.gov/fp/attachments/activities_whatsnew/LenderSearchReportLenders.pdf>
>
> Servicers, please use the following link:
>
> <http://www.fp.ed.gov/fp/attachments/activities_whatsnew/LenderSearchReportServicers.pdf>

#### LaRS Profile 

# 

# If you want to update your profile information (address, phone number, bank information, etc.) in LaRS...

> If you have Submit or Maintain access to LaRS you can make most of
> these changes yourself. To do this, access your profile by selecting
> "FSA LaRS Profile" in the Navigator Screen. Once in your profile you
> can update fields in the Profile by clicking inside them and typing
> the updated information. The instructions for updating Profile
> Information are detailed in the LaRS User Guide available at
> <http://www.fp.ed.gov/PORTALSWebApp/fp/Manuals.jsp>.

If you have View Only access or you would like to change your Bank
Account Information you can email your requests to the FMS Help Desk at
<fms.operations@ed.gov> or fsa_lr@ed.gov.