November 18, 2004

> MORTGAGEE LETTER 2004-45

**TO: ALL APPROVED MORTGAGEES**

**SUBJECT:** **Single Family Real Estate Owned (Property Disposition)
National**

> **Management and Marketing Contracts**

This Mortgagee Letter supersedes Mortgagee Letter 2004-40 issued
September 30, 2004, and all previous Mortgagee Letters that identified
Management and Marketing Contractors and their geographic service areas.
The Department of Housing and Urban Development has entered into new
contracts for the management and marketing of its acquired single-family
properties.

The following contractors will begin performing the management and
marketing tasks formerly performed by other management and marketing
(M&M) contractors on the effective dates identified in this Mortgagee
Letter. Mortgagees must modify all appropriate procedures, processes,
letters, and other appropriate documents, to substitute the new M&M
contractor in the place of the old M&M contractor for each of the
following areas:

1.  Occupied conveyance procedures.

2.  Preservation and protection issues such as requests to exceed
    maximum allowable limits, demolition notices issued by cities or
    states, etc.

3.  Filing of claims for new conveyances. In addition to mailing the
    claim forms, title evidence, keys, etc. to the contractors, notify
    the contractor via electronic mail of the property conveyance on the
    date the deed is filed for record.

4.  Extensions of time for conveying title to HUD and for submitting
    title evidence, fiscal data (Parts B, C, and D of the form
    [HUD-27011](http://www.hudclips.org/sub_nonhud/cgi/nph-brs.cgi?d=MLET&s1=@docn&l=100&SECT1=TXTHLB&SECT5=MLET&u=./pdfforms/27011.pdf))
    and supplemental claims on conveyances.

5.  Title Evidence for conveyances on or after the effective dates
    identified below that includes the deed and title insurance
    information.

6.  Conveyance of damaged properties.

In addition to the above areas identified, mortgagees are instructed to
send all routine correspondence to the new M&M contractors identified in
this Mortgagee Letter.

The effective dates and geographic service areas covered by each of the
new M&M contractors, their mailing addresses, telephone numbers, fax
numbers and Internet addresses are as follows:

***EFFECTIVE DATE: October 1, 2004***

Mississippi and Alabama

> Hooks, Van Holm
>
> The Noble Building
>
> 1021 Noble Street, Suite 212
>
> Anniston, AL 36201
>
> Phone Number: (256) 241-1415; Toll Free: (866) 851-5476
>
> Fax Number: (256) 241-1425; (256) 241-1416, Toll Free: (866) 851-5479
>
> Email address: <PandP@hooksvanholm.com> or
> <extensions@hooksvanholm.com>

Website: [www.hooksvanholm.com](http://www.hooksvanholm.com/)

# 

# Florida

# 

National Home Management Solutions, LLC

Maitland Forum

2600 Lake Lucien Drive, Suite 115

Maitland, FL 32751

> Phone Number: (321) 397-2010; Toll Free: (866) 888-2201
>
> Fax Number: (321) 397-2011
>
> Email address: danny.bryant@nhmsi.com
>
> Website: [www.nhmsi.com](http://www.nhmsi.com/)

Preservation and Protection requests and extension of time requests for
Florida properties should be sent to:

> National Home Management Solutions, Inc.
>
> 3280 Pointe Parkway, Suite 2350
>
> Norcross, GA 30092
>
> Phone Number: (678) 527-1010
>
> Fax Number: (678) 527-1011
>
> Email address: [P&P@nhmsi.com](mailto:P%26P@nhmsi.com)
>
> Website: [www.nhmsi.com](http://www.nhmsi.com/)

North Carolina and South Carolina

> Harrington, Moran, Barksdale, Inc.\
> 5350 77 Center Drive, Suite 200
>
> Charlotte, NC 28217
>
> Phone Number: (704) 522-3590; Toll Free: (866) 337-4624
>
> Fax Number: (704) 565-6852
>
> Email address: Charlotte@hmbireo.com
>
> Website: [www.hmbireo.com](http://www.hmbireo.com/)

# 

# Kentucky and Tennessee

> Pyramid Real Estate Services
>
> 616 Marriott Drive, Suite 300
>
> Nashville, TN 37214
>
> Phone Number: (615) 885-2002; Toll Free (877) 451-4680
>
> Fax Number: (615) 885-2064
>
> Email address: MortgageeAE@PyramidRealEstate.com
>
> Website:
> [www.pyramidrealestate.com](http://www.pyramidrealestate.com/)
>
> Preservation and Protection requests and extension of time requests
> for Kentucky and Tennessee properties should be sent to:
>
> First Preston Foreclosure Specialists
>
> 5040 Addison Circle, Suite 400
>
> Addison, TX 75001
>
> Phone Number: (972) 419-6917
>
> Fax Number: (972) 392-2123
>
> Email address: jbatts@firstpreston.com

### Georgia

> AFR & Associates\
> 34 Peachtree Street, Suite 2100\
> Atlanta, GA 30303-2543
>
> Phone Number: (404) 222-0335; Toll Free (877) 283-0857
>
> Fax Number: (404) 222-9187
>
> Email address: lbasinger@afrhud.[com](mailto:jbatts@firstpreston.com)
>
> Website: www.afrhud.com

Preservation and Protection requests and extension of time requests for
Georgia properties should be sent to:

> First Preston Foreclosure Specialists
>
> 5040 Addison Circle, Suite 400
>
> Addison, TX 75001
>
> Phone Number: (972) 419-6917
>
> Fax Number: (972) 392-2123
>
> Email address: jbatts@firstpreston.com

# Caribbean

> Atlantic Alliance of Asset Managers\
> P.O. Box 9024114
>
> San Juan, PR 00902-4114
>
> Phone Number: (787) 977-0033
>
> Fax Number: (787) 977-0030
>
> Email address: ldelacruz@atlanticallianceassetmanagers.com
>
> Website: www.atlanticallianceassetmanagers.com
>
> Preservation and Protection requests and extension of time requests
> for the Caribbean properties should be sent to:
>
> First Preston Foreclosure Specialists
>
> 5040 Addison Circle, Suite 400
>
> Addison, TX 75001
>
> Phone Number: (972) 419-6917
>
> Fax Number: (972) 392-2123
>
> Email address: jbatts@firstpreston.com
>
> Website: atlanticallianceassetmanagers.com

# Hawaii and Guam

> PEMCO, LTD.
>
> 1632 South King Street, Suite 100
>
> Honolulu, HI 96826-2040
>
> Phone Number: (808) 949-0414, ext. 3
>
> Fax Number: (808) 955-0414
>
> Email Address: <hkkamaka@pemco-hawaii.com>
>
> Website: [www.hudpemco.com](http://www.hudpemco.com/)

Northern California (Merced, Kern, Tulare, King, Fresno, Madera,
Mariposa, Stanislaus, Alameda, Contra Costa, Del Norte, Humboldt, Lake,
Marin, Mendocino, Monterey, Napa, San Benito, Santa Clara, San
Francisco, San Mateo, Santa Cruz, Solano, Sonoma, Alpine, Amador, Butte,
Calaveras, Colusa, El Dorado, Glenn, Lassen, Modoc, Nevada, Placer,
Plumas, Sacramento, San Joaquin, Shasta, Sierra, Siskiyou, Sutter,
Tehama, Trinity, Tuolumne, Yolo, and Yuba counties)

> PEMCO, Ltd.
>
> 1600 Sacramento Inn Way, Suite 226
>
> Sacramento, CA 95815
>
> Phone Number: (916) 927-7313
>
> Fax Number: (916) 927-7454
>
> Email address: <kimipemcoltd@aol.com>
>
> Website: [www.hudpemco.com](http://www.hudpemco.com/)

# 

# Arizona and Nevada

> Michaelson, Connor & Boul
>
> 6908 East Thomas Road, Suites 200 & 201
>
> Scottsdale, AZ 85251
>
> Phone Number: (480) 941-8737; Toll Free: (866) 941-8737
>
> Fax Number: (480) 941-9855
>
> Email Address: <george.howell@mcbreo.com>
>
> Website: [www.mcbreo.com](http://www.mcbreo.com/)

# Preservation and Protection requests and extension of time requests for Arizona and Nevada properties should be sent to:

Michaelson, Connor & Boul

5312 Bolsa Avenue, Suite 200

Huntington Beach, CA 92649-1020

Phone Number: (714) 230-3628

Fax Number: (714) 230-3699

Email Address: <luann.kogler@mcbreo.com>

Website: [www.mcbreo.com](http://www.mcbreo.com/)

North Dakota, South Dakota, Nebraska, Minnesota, Wisconsin, and Iowa

> Best Assets, Inc.\
> 501 Marquette Avenue, Suite 1200
>
> Minneapolis, MN 55402
>
> Phone Number: (612) 333-7450
>
> Fax Number: (612) 333-6474
>
> Email address: <bmasters@best-assets.com>
>
> Website: [www.best-assets.com](http://www.best-assets.com/)

#  

# Kansas, Missouri, and Oklahoma

> Pyramid Real Estate Services D3, LLC
>
> 4500 S. Garnett, Suite 250
>
> Tulsa, OK 74146
>
> Phone Number: (918) 660-0800; Toll Free (877) 451-4680
>
> Fax Number: (918) 359-7601
>
> Email Address: MortgageeDC@pyramidrealestate.com
>
> Website:
> [www.pyramidrealestate.com](http://www.pyramidrealestate.com/)
>
> Preservation and Protection requests and extension of time requests
> for Kansas, Missouri and Oklahoma properties should be sent to:
>
> First Preston Foreclosure Specialists
>
> 5040 Addison Circle, Suite 400
>
> Addison, TX 75001
>
> Phone Number: (972) 419-6917
>
> Fax Number: (972) 392-2123
>
> Email address: jbatts@firstpreston.com

# Arkansas and Louisiana

> Cityside Management Corporation
>
> 301 Market Street Suite B
>
> Hammond, LA 70401
>
> Phone Number: (985) 419-0311
>
> Fax Number: (985) 419-0310
>
> Email Address: <sdawson@citysidecorp.com>
>
> Website: [www.citysidecorp.com](http://www.citysidecorp.com/)

# 

# New Jersey and New York

# 

National Home Management Solutions, Inc.

Three Advantage Court

Bordentown, NJ 08505

Phone Number: (609) 981-5500; Toll Free: (800) 211-0621

Fax Number: (609) 981-5517

Website: www.nhmsi.com

Preservation and Protection requests and extension of time requests for
New Jersey and New York properties should be sent to:

> National Home Management Solutions, Inc.
>
> 3280 Pointe Parkway, Suite 2350
>
> Norcross, GA 30092
>
> Phone Number: (678) 527-1010
>
> Fax Number: (678) 527-1011
>
> Email address: [P&P@nhmsi.com](mailto:P%26P@nhmsi.com)
>
> Website: [www.nhmsi.com](http://www.nhmsi.com/)

# 

# Pennsylvania and Delaware

> Hooks, Van Holm, Inc.
>
> 1005 West 9^th^ Avenue, Suite A
>
> King of Prussia, PA 19406
>
> Phone Number: (866) 851-5482 or (610) 491-2420
>
> Fax Number: (610) 491-2479
>
> Email address: info@hooksvanholm.com

Preservation and Protection requests and extensions of time can be sent
to the above address

> or to: <PandP@hooksvanholm.com> and extensions@hooksvanholm.com
>
> Website: [www.HooksVanHolm.com](http://www.HooksVanHolm.com/)

# 

# Alaska, Idaho, Oregon, and Washington through October 17, 2004 only. 

> Harrington, Moran & Barksdale, Inc.
>
> Pacific Corporate Center

13555 SE 36^th^ Street, Suite 150

> Bellevue, WA 98006
>
> Phone Number: (425) 378-9500; Toll Free: (866) 317-4624
>
> Fax Number: (425) 747-7465
>
> Email address: <seattle-mc@hmbireo.com>

Website: [www.hmbireo.com](http://www.hmbireo.com/)

# 

# *Beginning October 18, 2004, AND UNTIL FURTHER NOTICE, all information for Idaho, Oregon, and Washington properties should be forwarded to:*

# 

> Golden Feather Realty Services
>
> 1600 Sacramento Inn Way, Suite 220
>
> Sacramento, CA 95815
>
> Phone Number: (916) 922-2262
>
> Fax Number: (916) 564-6424, 6654 or 5275
>
> Email address: <newarea2@goldenfeather.com>
>
> Website: [www.goldenfeather.com](http://www.goldenfeather.com/)

Preservation and Protection requests and extension of time requests for
Idaho, Oregon and Washington properties should be sent to:

Golden Feather Realty Services, Inc.

###  1600 Sacramento Inn Way, Suite 220

###  Sacramento, CA 95815

####  Phone Number: (916) 922-2262, ext. 216

##### Fax Number: (916) 564-6424, 6654 or 5275

> Email address: mmeyer@goldenfeather.com

Note: This contractor is using the previous M&M contract and the
previous timeframes

> apply.

# 

# *Beginning October 18, 2004, and until further notice, all information for Alaska properties should be forwarded to:*

Michaelson, Connor & Boul

5312 Bolsa Avenue, Suite 200

Huntington Beach, CA 92649

> Phone Number: (714) 230-3600
>
> Fax Number: (714) 230-3699
>
> Email Address: <joan@mcbreo.com>

Website: [www.mcbreo.com](http://www.mcbreo.com/)

Note: This contractor is using the previous M&M contract and the
previous timeframes

> apply.

***As of November 1, 2004, Vermont, New Hampshire, Maine, Rhode Island,
Massachusetts and Connecticut will be handled by:***

# 

# Cityside Management Corporation

22 Greeley Street, Suite #5

Merrimack, NH 03054

Phone Number: (603) 423-0313; Toll Free:(877) 289-7433

Fax Number: (603) 429-1427

> Email address: <bmarko@citysidecorp.com>

# Website: [**www.citysidecorp.com**](http://www.citysidecorp.com/)

As of November 10, 2004, Colorado, Montana, Utah and Wyoming will be
handled by:

Michaelson, Connor and Boul

4500 Cherry Creek Drive, South, Suite 1070

Glendale, CO 80246

Phone Number: (303) 758-6736; Toll Free (866) 889-6736

Fax Number: (303) 758-6748

Email address: <david.huckemeyer@mcbreo.com>

Website: [www.mcbreo.com](http://www.mcbreo.com/)

> Preservation and Protection requests and extension of time requests
> for Colorado, Montana, Utah and Wyoming properties should be sent to:

Michaelson, Connor and Boul

5312 Bolsa Avenue, Suite 200

Huntington Beach, CA 92649-1020

Phone Number: (714) 230-3628

Fax Number: (714) 230-3699

Email Address: <luann.kogler@mcbreo.com>

Website: www.mcbreo.com

As of November 13, 2004, Virginia and West Virginia will be handled by:

Harrington, Moran & Barksdale, Inc.

1600 Wilson Boulevard, Suite 600

Arlington, VA 22209

> Phone Number: (703) 465-1704
>
> Fax Number: (703) 465-1931
>
> Email Address: arlington@hmbireo.com

Website: www.hmbireo.com

Until further notice, mortgagees should continue to deal with the
following M&M contractors in the identified geographic areas:

Note: These contractors are using the previous M&M contract and the
previous timeframes apply.

Illinois and Indiana

> Golden Feather Realty Services
>
> 2500 Michelson, Suite 100
>
> Irvine, CA 92612
>
> Phone Number: (949) 477-6300
>
> Fax Number: (949) 477-2225
>
> Email address: infochicago@goldenfeather.com
>
> Website: www.goldenfeather.com
>
> Preservation and Protection requests and extension of time requests
> for Illinois and Indiana properties should be sent to:

Golden Feather Realty Services, Inc.

1600 Sacramento Inn Way, Suite 220

Sacramento, CA 95815

> Phone Number: (916) 922-2262, ext. 216
>
> Fax Number: (916) 564-6424, 6654 or 5275
>
> Email address: mmeyer@goldenfeather.com

# 

# Texas and New Mexico

> First Preston Foreclosure Specialists

5040 Addison Circle, Suite 300

Addison, TX 75001

Phone Number: (972) 788-0026

Fax Number: (972) 392-2123

Email Address: <pandp@firstpreston.com>

> Website: [www.firstpreston.com](http://www.firstpreston.com/)

# 

Maryland

Michaelson, Connor and Boul

5312 Bolsa Avenue, Suite 200

Huntington Beach, CA 92649

Phone Number: (714) 230-3600

Fax Number: (714) 230-3699

Email Address: <joan@mcbreo.com>

Website: www.mcbreo.com

District of Columbia

First Preston Foreclosure Specialists

One Sentry Place

475 Sentry Parkway, Suite 5000

Blue Bell, PA 19422

Phone Number: (484) 530-0700

Fax Number: (484) 530-0794

Email Address: <bluebell@firstpreston.com>

# Michigan and Ohio only

Michaelson, Connor & Boul

5312 Bolsa Avenue, Suite 200

Huntington Beach, CA 92649

> Phone Number: (714) 230-3600
>
> Fax Number: (714) 230-3699
>
> Email Address: <joan@mcbreo.com>

Website: [www.mcbreo.com](http://www.mcbreo.com/)

Southern California (*Orange, San Diego, Imperial, San Bernardino,
Riverside, Inyo, Mono, Los Angeles, Santa Barbara, Ventura, and San Luis
Obispo Counties*)

> Golden Feather Realty Services
>
> 2500 Michelson, Suite 100
>
> Irvine, CA 92613
>
> Phone Number: (949) 477-6300
>
> Fax Number: (949) 477-2225
>
> Email address: <newarea1@goldenfeather.com>
>
> Website: [www.goldenfeather.com](http://www.goldenfeather.com/)

Preservation and Protection requests and extension of time requests for
Southern California properties should be sent to:

Golden Feather Realty Services, Inc.

1600 Sacramento Inn Way, Suite 220

Sacramento, CA 95815

> Phone Number: (916) 922-2262, ext. 216
>
> Fax Number: (916) 564-6424, 6654 or 5275
>
> Email address: mmeyer@goldenfeather.com

#  

Mortgagees must take the appropriate steps to effect this change
immediately. Please direct any questions to Wanda Sampedro of the Office
of Single Family Asset Management at (202) 708-1672.

> Sincerely,
>
> John C. Weicher
>
> Assistant Secretary for Housing-
>
> Federal Housing Commissioner