**Dedicated Hosting Service (DHS) Cutover Checklist**

**GSA Transition Coordination Center**

**27 July 2007**

Prepared for the

GENERAL SERVICES ADMINISTRATION

Networx Support Services

**10304 Eaton Place**

**Fairfax, VA 22030**

**Contract Number GS00T03AHD0007**

**Order Number GST007NS0023**

**Dedicated Hosting Services (DHS) Transition Cutover Check List**

I.  **Networx Service Functional Definition**

-   **Dedicated Hosting Services (DHS)**

> Dedicated Hosting Services (DHS) provide agencies the alternative of
> hiring a contractor for Web hosting operations. DHS are fully managed
> by the Contractor.
>
> The various equipment and facilities comprising the Web hosting
> environment are operated and administered by the Contractor.

-   **Dedicated Hosting Services (DHS)**

> Web hosting refers to the process of publishing a Web site and making
> it available for Worldwide Web access. In particular, Agency will
> contract with the Contractor to store its content (Web pages) on a
> dedicated server, located in the Contractor's Internet Data Center
> (IDC). A dedicated server is leased strictly to a single Agency; in
> addition, other infrastructure - including Internet connectivity - is
> also dedicated or leased for the exclusive use of the Agency.

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II. **Standards**

DHS shall comply with the following standards, as applicable. After
award, the contractor may propose alternatives at no additional cost to
the Government that meet or exceed the provisions of the standards
listed below.

-   RFC 1034 - Domain names - concepts and facilities

-   RFC 1035 - Domain names - implementation and specification

-   RFC 1123 - Requirements for Internet Hosts - Application and Support

-   RFC 2181 - Clarifications to the DNS Specification

-   RFC 4033 - Domain Name System Introduction and Requirements

-   RFC 4034 - Resource Records for DNS Security Extensions

-   RFC 4035 - Protocol Modifications for DNS Security Extensions

III. **Networx Performance Requirements**

The performance levels and Acceptable Quality Level (AQL) of Key
Performance Indicators (KPIs) for Dedicated Hosting Services Performance
Metrics Key are mandatory unless marked optional:

  --------------- ----------- --------------- ------------------ ---------------------------------------------------------------------------------------------------------------
  **DHS                                                          
  Performance                                                    
  Metrics**                                                      

  **Key           **Service   **Performance   **Acceptable       **How Measured**
  Performance     Level**     Standard        Quality Level      
  Indicator                   (Threshold)**   (AQL)**            
  (KPI)**                                                        

  Availability\   All         99.99%          ≥ 99.99 %          Internet Connection availability is calculated as a percentage of the total reporting interval time that the
  (Internet\                                                     Internet Connection is operationally available to the Agency. Availability is computed by the standard
  Connection)                                                    formula:\
                                                                 $\text{Av}(x) = \frac{\text{RI}(\text{HR}) - \text{COT}(\text{HR})}{\text{RI}(\text{HR})} \times \text{100}$\
                                                                 Where x=Internet Connection

  Availability    Routine     99.7%           ≥ 99.7%            Web Site availability is calculated as a percentage of the total reporting interval time that the Web Site is
  (Web\                                                          operationally available to the Agency. Availability is computed by the standard formula:\
  Site)                                                          $\text{Av}(x) = \frac{\text{RI}(\text{HR}) - \text{COT}(\text{HR})}{\text{RI}(\text{HR})} \times \text{100}$\
                                                                 Where x = Web Site

  Time to Restore Without     4 hours         [\<]{.underline} 4 The Networx Vendor will calculate Time to Restore (TTR) as the elapsed time between the time a service outage
  (TTR)           Dispatch                    hours              is recorded in the Trouble Management System and the time the service is restored minus any (1) time due to
                                                                 scheduled network configuration change or planned maintenance or (2) time, as agreed to by the Government, that
                                                                 the service restoration of the service cannot be worked due to Government caused delays. Examples of Government
                                                                 caused delays include: 1) the customer was not available to allow the contractor to access the Service Delivery
                                                                 Point or other customer-controlled space or interface; 2) the customer gave the contractor an incorrect address
                                                                 for the SDP; 3) the customer failed to inform the contractor that a security clearance was required to access
                                                                 the SDP or customer-controlled space; 4) or the Government required service at a remote site and agreed that a
                                                                 longer transit time was required.

                  With        8 hours         [\<]{.underline} 8 
                  Dispatch                    hours              
  --------------- ----------- --------------- ------------------ ---------------------------------------------------------------------------------------------------------------

**\*Use in conjunction with Generic Cutover Checklist**

  -------------------------------------------------------------------------
  **PRE-CUTOVER**                                  **STATUS**
  --------------------- -------------------------- ------------------------
  Administrative        Has an Agency Hierarchy    
                        Code (AHC) been provided   
                        to the Networx vendor?     

                        Have Local Government      
                        Contacts (recommend at     
                        least two per location)    
                        been identified and        
                        contact information        
                        provided?                  

                        Has a Project Specific     
                        Transition Plan Identifier 
                        been assigned?             

                        Note (P_OPS) in the Agency 
                        Service Request Number     
                        (ASRN) if this is parallel 
                        service with a new DNS     
                        applied to the new site    

  Pre-Ordering/Design   Select Hardware (type of   
  Decisions             server) and Software       
                        Platforms (Linux/Apache,   
                        Unix, Microsoft            
                        Windows/ISS                

                        Determine Security         
                        Requirements --            
                        Vulnerability Scanning,    
                        Intrusion Detection        

                        Engineer Internet          
                        Bandwidth and Committed    
                        Information Rate           
                        Requirements               

                        Develop Load Balancing     
                        Criteria                   

                        Determine COOP (Disaster   
                        Recovery)                  

                        Utilize parallel           
                        operations only if a       
                        different DNS is           
                        established although this  
                        is a highly unlikely       
                        scenario.                  

                        Develop Fall-Back plan:    
                        Maintain the HW/SW         
                        configuration at the       
                        FTS2001 vendor's site and  
                        have the Networx vendor    
                        re-point the DNS back to   
                        the original IP address.   
                        The continued activation   
                        of the Hosting at the      
                        FTS2001 site will also     
                        provide access to the      
                        application while the      
                        Networx hosting site is    
                        propagated across the      
                        Internet.                  

  Site Preparation (all Is sufficient power        
  to be done at the     capacity available?        
  Networx Vendor's                                 
  site)                                            

                        Are Fire Detection and     
                        Suppression capacity       
                        adequate?                  

                        Is spare rack space        
                        available?                 

  User Training         Have users received        
                        training on Trouble        
                        Reporting Procedures and   
                        Escalation, Report         
                        Interpretation to include  
                        System Availability        
                        Monitoring/Management      
                        display/reports, and Web   
                        Monitoring/Management      
                        display/reports.           

  Installation          Router, Firewall, Load     
                        balancing, Servers,        
                        Security, all to be done   
                        by the Networx vendor. Web 
                        content will be the        
                        responsibility of the      
                        Agency.                    

  Application                                      
  Management                                       

  Documentation                                    

  Execute Tests         See Examples Below of a    
                        Networx Vendor Networx     
                        Services Verification Test 
                        Plan: Have the Agency LGC  
                        or Network Management      
                        Organization and Networx   
                        vendor reviewed the        
                        results of this testing to 
                        insure all is ready for    
                        the actual cutover?        

  Conduct Pre-Cutover   Testing should be          
  Testing               accomplished from the LAN  
                        to the application and     
                        then from the WAN to the   
                        application. A test DNS    
                        can be established at the  
                        Networx server to support  
                        this pre-cutover testing.  
  -------------------------------------------------------------------------

IV. **Feature Tests**

The Agency should insure that all of the features and functions ordered
with the service were delivered and are operational within the seventy
two hour acceptance window. The Networx vendors are to perform
verification testing on the service for each order at the initial
service delivery to an Agency per the Networx service verification test
plan.

  --------------------- ------------------------ ------------------------
  **FINAL CUTOVER**                              

  Communicate schedule                           
  and status with                                
  stakeholders                                   

  Obtain authorization  GO/NO-GO notification    
  to proceed or delay                            

  Activate new          Agency must go into the  
  service(s)            Domain record and change 
                        the primary/secondary to 
                        the Networx vendor.      

  Conduct acceptance    Access to the hosting    
  test                  application should be    
                        tested from a number of  
                        ISPs in order to ensure  
                        that the new IP address  
                        for the DNS has been     
                        propagated throughout    
                        the Internet.            
                        Propagation throughout   
                        the entire Internet may  
                        take from 6-48 hours.    

  The Agency should     Acceptance period of 72  
  notify the Networx    hours begins upon        
  vendor and TCC of     receipt of the Service   
  rejection of service  Order Completion Notice  
  within 72 hours of    (SOCN)                   
  cutover                                        

  Begin production                               

  Deactivate legacy                              
  service                                        

  **Obtain signoffs for                          
  cutover completion**                           
  --------------------- ------------------------ ------------------------

**Transition Cutover Contact List**

**Agency Name:**
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Local Government Contact Personnel:

Name: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Name:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Title/Function: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
Title/Function:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Location: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Location:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Mobile #: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Mobile
#:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Office #: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Office #:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Email: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Email:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

**Networx Vendor:**
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Networx Vendor Key Contact Personnel:

Name: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Name:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Title/Function: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_
Title/Function:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Location: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Location:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Mobile #: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Mobile
#:\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Office #: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Office #:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Email: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Email:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

### CUTOVER ISSUES LOG

  ----------------- ----------------- -----------------------------------------
  ***ISSUE \#***    ***INITIATOR***   **ISSUE SUMMARY**

  Priority/Impact   Owner             Target Resolution Date

                                      

  Status            Status Date       Resolution

                                      
  ----------------- ----------------- -----------------------------------------