September 30, 2004

> MORTGAGEE LETTER 2004-40

**TO: ALL APPROVED MORTGAGEES**

**SUBJECT:** **Single Family Real Estate Owned (Property Disposition)
National**

> **Management and Marketing Contracts**

This Mortgagee Letter replaces all previous Mortgagee Letters that
identified Management and Marketing Contractors and their geographic
service areas. The Department of Housing and Urban Development has
entered into new contracts for the management and marketing of its
acquired single-family properties.

The following contractors will begin performing the management and
marketing tasks formerly performed by other management and marketing
(M&M) contractors on the effective dates identified in this Mortgagee
Letter. Mortgagees must modify all appropriate procedures, processes,
letters, and other appropriate documents, to substitute the new M&M
contractor in the place of the old M&M contractor for each of the
following areas:

1.  Occupied conveyance procedures.

2.  Preservation and protection issues such as requests to exceed
    maximum allowable limits, demolition notices issued by cities or
    states, etc.

3.  Filing of claims for new conveyances. In addition to mailing the
    claim forms, title evidence, keys, etc. to the contractors, notify
    the contractor via electronic mail of the property conveyance on the
    date the deed is filed for record.

4.  Extensions of time for conveying title to HUD and for submitting
    title evidence, fiscal data (Parts B, C, and D of the form
    [HUD-27011](http://www.hudclips.org/sub_nonhud/cgi/nph-brs.cgi?d=MLET&s1=@docn&l=100&SECT1=TXTHLB&SECT5=MLET&u=./pdfforms/27011.pdf))
    and supplemental claims on conveyances.

5.  Title Evidence for conveyances on or after the effective dates
    identified below that includes the deed and title insurance
    information.

6.  Conveyance of damaged properties.

In addition to the above areas identified, mortgagees are instructed to
send all routine correspondence to the new M&M contractors identified in
this Mortgagee Letter.

The effective dates and geographic service areas covered by each of the
new M&M contractors, their mailing addresses, telephone numbers, fax
numbers and Internet addresses are as follows:

***EFFECTIVE DATE: October 1, 2004***

**Mississippi and Alabama**

> Hooks, Van Holm
>
> The Noble Building
>
> 1021 Noble Street, Suite 212
>
> Anniston, AL 36201
>
> Phone Number: (256) 241-1415; Toll Free: (866) 851-5476
>
> Fax Number: (256) 241-1425; (256) 241-1416, Toll Free: (866) 851-5479
>
> Email address: <PandP@hooksvanholm.com> or
> <extensions@hooksvanholm.com>

Website: [www.hooksvanholm.com](http://www.hooksvanholm.com/)

# 

# Florida

# 

National Home Management Solutions, LLC

Maitland Forum

2600 Lake Lucien Drive, Suite 115

Maitland, FL 32751

> Phone Number: (321) 397-2010; Toll Free: (866) 695-3749 or (866)
> 695-3750
>
> Fax Number: (321) 397-2025
>
> Email address: danny.bryant@nhmsi.com
>
> Website: [www.nhmsi.com](http://www.nhmsi.com/)

Preservation and Protection requests and extension of time requests
should be sent to:

> National Home Management Solutions, Inc.
>
> 3280 Pointe Parkway, Suite 2350
>
> Norcross, GA 30092
>
> Phone Number: (678) 527-1010
>
> Fax Number: (678) 527-1011
>
> Email address: [P&P@nhmsi.com](mailto:P%26P@nhmsi.com)
>
> Website: [www.nhmsi.com](http://www.nhmsi.com/)

**North Carolina and South Carolina\
**

> Harrington, Moran, Barksdale, Inc.\
> 5350 77 Center Drive, Suite 200
>
> Charlotte, NC 28217
>
> Phone Number: (704) 522-3590; Toll Free: (866) 337-4624
>
> Fax Number: (704) 565-6852
>
> Email address: Charlotte@hmbireo.com
>
> Website: [www.hmbireo.com](http://www.hmbireo.com/)

# 

# Kentucky and Tennessee

> Pyramid Real Estate Services
>
> 616 Marriott Drive, Suite 300
>
> Nashville, TN 37214
>
> Phone Number: (615) 885-2002; Toll Free (877) 451-4680
>
> Fax Number: (615) 885-2064
>
> Email address: MortgageeAE@PyramidRealEstate.com
>
> Website:
> [www.pyramidrealestate.com](http://www.pyramidrealestate.com/)

Preservation and Protection requests and extension of time requests
should be sent to:

> First Preston Foreclosure Specialists
>
> 5040 Addison Circle, Suite 400
>
> Addison, TX 75001
>
> Phone Number: (972) 419-6917
>
> Fax Number: (972) 392-2123
>
> Email address: jbatts@firstpreston.com

### Georgia

> AFR & Associates\
> 34 Peachtree Street, Suite 2100\
> Atlanta, GA 30303-2543
>
> Phone Number: (404) 222-0335; Toll Free (877) 283-0857
>
> Fax Number: (404) 222-9187
>
> Email address: lbasinger@afrhud.[com](mailto:jbatts@firstpreston.com)
>
> Website: www.afrhud.com

Preservation and Protection requests and extension of time requests
should be sent to:

> First Preston Foreclosure Specialists
>
> 5040 Addison Circle, Suite 400
>
> Addison, TX 75001
>
> Phone Number: (972) 419-6917
>
> Fax Number: (972) 392-2123
>
> Email address: jbatts@firstpreston.com

# Caribbean

> Atlantic Alliance of Asset Managers\
> P.O. Box 9024114
>
> San Juan, PR 00902-4114
>
> Phone Number: (787) 977-0033
>
> Fax Number: (787) 977-0030
>
> Email address: <jbatts@firstpreston.com>
>
> Website: www.atlanticallianceassetmanagers.com
>
> Preservation and Protection requests and extension of time requests
> should be sent to:
>
> First Preston Foreclosure Specialists
>
> 5040 Addison Circle, Suite 400
>
> Addison, TX 75001
>
> Phone Number 972-419-6917
>
> Fax Number 972-392-2123
>
> Email address: jbatts@firstpreston.com
>
> Website: atlanticallianceassetmanagers.com

# Alaska, Idaho, Oregon, and Washington

> Harrington, Moran, Barksdale, Inc.
>
> Pacific Corporate Center

13555 SE 36^th^ Street, Suite 150

> Bellevue, WA 98006
>
> Phone Number: (425) 378-9500; Toll Free: (866) 317-4624
>
> Fax Number: (425) 747-7465
>
> Email address: <seattle-mc@hmbireo.com>

Website: [www.hmbireo.com](http://www.hmbireo.com/)

**Northern California** (Merced, Kern, Tulare, King, Fresno, Madera,
Mariposa, Stanislaus, Alameda, Contra Costa, Del Norte, Humboldt, Lake,
Marin, Mendocino, Monterey, Napa, San Benito, Santa Clara, San
Francisco, San Mateo, Santa Cruz, Solano, Sonoma, Alpine, Amador, Butte,
Calaveras, Colusa, El Dorado, Glenn, Lassen, Modoc, Nevada, Placer,
Plumas, Sacramento, San Joaquin, Shasta, Sierra, Siskiyou, Sutter,
Tehama, Trinity, Tuolumne, Yolo, and Yuba counties)

> PEMCO, Ltd.
>
> 1600 Sacramento Inn Way, Suite 226
>
> Sacramento, CA 95815
>
> Phone Number: (916) 927-7313
>
> Fax Number: (916) 927-7454
>
> Email address: <kimipemcoltd@aol.com>
>
> Website: [www.hudpemco.com](http://www.hudpemco.com/)

#  

# Arizona and Nevada

> Michaelson, Connor & Boul
>
> 6908 East Thomas Road, Suites 200 & 201
>
> Scottsdale, AZ 85251
>
> Phone Number: (480) 941-8737; Toll Free: (866) 941-8737
>
> Fax Number: (480) 941-9855
>
> Email Address: <george.howell@mcbreo.com>
>
> Website: [www.mcbreo.com](http://www.mcbreo.com/)

# 

# Preservation and Protection requests and extension of time requests should be sent to:

Michaelson, Connor & Boul

5312 Bolsa Avenue, Suite 200

Huntington Beach, CA 92649-1020

Phone Number: (714) 230-3628

Fax Number: (714) 230-3699

Email Address: <luann.kogler@mcbreo.com>

Website: [www.mcbreo.com](http://www.mcbreo.com/)

# 

# Hawaii and Guam

> PEMCO, LTD.
>
> 1632 South King Street, Suite 100
>
> Honolulu, HI 96826-2040
>
> Phone Number: (808) 949-0414, ext. 3
>
> Fax Number: (808) 955-0414
>
> Email Address: <hkkamaka@pemco-hawaii.com>
>
> Website: [www.hudpemco.com](http://www.hudpemco.com/)

North Dakota, South Dakota, Nebraska, Minnesota, Wisconsin, and Iowa

> Best Assets, Inc.\
> 501 Marquette Avenue, Suite 1200
>
> Minneapolis, MN 55402
>
> Phone Number: (612) 333-7450
>
> Fax Number: (612) 333-6474
>
> Email address: <bmasters@best-assets.com>
>
> Website: [www.best-assets.com](http://www.best-assets.com/)

#  

# Kansas, Missouri, and Oklahoma

> Pyramid Real Estate Services D3, LLC
>
> 4500 S. Garnett, Suite 250
>
> Tulsa, OK 74146
>
> Phone Number: (918) 660-0800; Toll Free (877) 451-4680
>
> Fax Number: (918) 359-7601
>
> Email Address: MortgageeDC@pyramidrealestate.com
>
> Website:
> [www.pyramidrealestate.com](http://www.pyramidrealestate.com/)

# 

Preservation and Protection requests and extension of time requests
should be sent to:

> First Preston Foreclosure Specialists
>
> 5040 Addison Circle, Suite 400
>
> Addison, TX 75001
>
> Phone Number: (972) 419-6917
>
> Fax Number: (972) 392-2123
>
> Email address: jbatts@firstpreston.com

# Arkansas and Louisiana

> Cityside Management Corporation
>
> 301 Market Street Suite B
>
> Hammond, LA 70401
>
> Phone Number: (985) 419-0311
>
> Fax Number: (985) 419-0310
>
> Email Address: <sdawson@citysidecorp.com>
>
> Website: [www.citysidecorp.com](http://www.citysidecorp.com/)

# 

# New Jersey and New York

# 

National Home Management Solutions, Inc.

Three Advantage Court

Bordentown, NJ 08505

Phone Number: (609) 981-5500; Toll Free: (800) 211-0621

Fax Number: (609) 981-5519

Website: www.nhmsi.com

Preservation and Protection requests and extension of time requests
should be sent to:

> National Home Management Solutions, Inc.
>
> 3280 Pointe Parkway, Suite 2350
>
> Norcross, GA 30092
>
> Phone Number: (678) 527-1010
>
> Fax Number: (678) 527-1011
>
> Email address: [P&P@nhmsi.com](mailto:P%26P@nhmsi.com)
>
> Website: [www.nhmsi.com](http://www.nhmsi.com/)

# Pennsylvania and Delaware

> Hooks, Van Holm, Inc.
>
> 1005 West 9^th^ Avenue, Suite A
>
> King of Prussia, PA 19406
>
> Phone Number: (866) 851-5482 or (610) 491-2420
>
> Fax Number: (610) 491-2479
>
> Email address: info@hooksvanholm.com

Preservation and Protection requests and extensions of time can be sent
to the above address

> or to: <PandP@hooksvanholm.com> and extensions@hooksvanholm.com
>
> Website: [www.HooksVanHolm.com](http://www.HooksVanHolm.com/)

***As of November 1, 2004, Vermont, New Hampshire, Maine, Rhode Island,
Massachusetts and Connecticut will be handled by:***

# 

# Cityside Management Corporation

22 Greeley Street, Suite #5

Merrimack, NH 03054

Phone Number: (603) 423-0313; Toll Free:(877) 289-7433

Fax Number: (603) 429-1427

> Email address: <bmarko@citysidecorp.com>

# Website: [**www.citysidecorp.com**](http://www.citysidecorp.com/)

# 

Until further notice, mortgagees should continue to deal with the
following M&M contractors in the identified geographic areas:

Note: These contractors are using the previous M&M contract and the
previous timeframes apply.

**Illinois and Indiana**

> Golden Feather Realty Services
>
> 2500 Michelson, Suite 100
>
> Irvine, CA 92612
>
> Phone Number: (949) 477-6300
>
> Fax Number: (949) 477-2225
>
> Email address: infochicago@goldenfeather.com
>
> Website: www.goldenfeather.com

Preservation and Protection requests and extension of time requests
should be sent to:

Golden Feather Realty Services, Inc.

1600 Sacramento Inn Way, Suite 220

Sacramento, CA 95815

> Phone Number: (916) 922-2262
>
> Fax Number: (916) 564-6424, 6654 or 5275
>
> Email address: jmccall@goldenfeather.com

**Southern California** (*Orange, San Diego, Imperial, San Bernardino,
Riverside, Inyo, Mono, Los Angeles, Santa Barbara, Ventura, and San Luis
Obispo Counties*)

> Golden Feather Realty Services
>
> 2500 Michelson, Suite 100
>
> Irvine, CA 92613
>
> Phone Number: (949) 477-6300
>
> Fax Number: (949) 477-2225
>
> Email address: <newarea1@goldenfeather.com>
>
> Website: [www.goldenfeather.com](http://www.goldenfeather.com/)

# 

Preservation and Protection requests and extension of time requests
should be sent to:

Golden Feather Realty Services, Inc.

1600 Sacramento Inn Way, Suite 220

Sacramento, CA 95815

> Phone Number: (916) 922-2262
>
> Fax Number: (916) 564-6424, 6654 or 5275
>
> Email address: jmccall@goldenfeather.com

# 

# Montana, Wyoming, Utah, Colorado, Texas, and New Mexico

> First Preston Foreclosure Specialists

5040 Addison Circle, Suite 300

Addison, TX 75001

Phone Number: (972) 788-0026

Fax Number: (972) 392-2123

Email Address: <pandp@firstpreston.com>

> Website: [www.firstpreston.com](http://www.firstpreston.com/)

# Michigan, Maryland, Ohio and West Virginia

Michaelson, Connor & Boul

5312 Bolsa Avenue, Suite 200

Huntington Beach, CA 92649

> Phone Number: (714) 230-3600
>
> Fax Number: (714) 230-3699
>
> Email Address: <joan@mcbreo.com>

Website: [www.mcbreo.com](http://www.mcbreo.com/)

**District of Columbia and Virginia**

First Preston Foreclosure Specialists

One Sentry Park

475 Sentry Parkway, Suite 5000

Blue Bell, PA 19422

> Phone Number: (484) 530-0700
>
> Fax Number: (484) 530-0794
>
> Email Address: <bluebell@firstpreston.com>

Website: [www.firstpreston.com](http://www.firstpreston.com/)

# 

# Preservation and Protection requests and extension of time requests should be sent to:

First Preston Foreclosure Specialists

> 5040 Addison Circle, Suite 300
>
> Addison, TX 75001
>
> Phone Number: (972) 788-0026
>
> Fax Number: (972) 392-2123
>
> Email Address: <pandp@firstpreston.com>
>
> Website: [www.firstpreston.com](http://www.firstpreston.com/)

Mortgagees must take the appropriate steps to effect this change
immediately. Please direct any questions to Wanda Sampedro of the Office
of Single Family Asset Management at (202) 708-1672.

> Sincerely,
>
> John C. Weicher
>
> Assistant Secretary for Housing-
>
> Federal Housing Commissioner