Note: this has NW addresses in it; change that for each carrier.

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| ![](media/imag     | **Transportation**                              |
| e1.wmf){width="0.4 |                                                 |
| 076388888888889in" | **Facts**                                       |
| height="0.40       |                                                 |
| 76388888888889in"} | Aviation Consumer Protection Division           |
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| **U.S. Department  |                                                 |
| of**               |                                                 |
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| **Transportation** |                                                 |
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| Office of the      |                                                 |
| Secretary          |                                                 |
|                    |                                                 |
| of Transportation  |                                                 |
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August 20, 2005

> *Tips For Consumers Affected By*

#### A Northwest Airlines Strike

The following information is provided to persons holding tickets or
reservations to fly on Northwest Airlines flights that are cancelled
because of its strike:

• If you bought your Northwest Airlines ticket from a travel agent, see
your travel agent for assistance. If you have not purchased a ticket
yet, consult any travel agent or an airline of your choice.

• If you have purchased a ticket directly from Northwest Airlines,
contact Northwest first. Northwest's reservations phone number is
1-800-225-2525. If you don\'t get prompt assistance by phone, you may
wish to go to the airport or, if open, to the airline\'s local city
ticket office. Be prepared to wait, as lines may be long.

• Before you purchase alternate transportation on your own from another
carrier, ask Northwest to reroute you. They may have interline
agreements with other carriers that will result in no (or minimal)
additional charge to you. If Northwest reroutes you on another carrier,
it may need to "endorse" your ticket to the new carrier; ask about this.

• When re-planning your trip, you may wish to make a list of specific
alternate airlines, airports, and flights serving your destination, so
that you will know the best options if you have to request rerouting.

• If Northwest reroutes you, ask for written confirmation. This might
consist of having your ticket re-issued, having your old ticket
"stickered" with the new flight information, getting a document called a
Flight Interruption Manifest, or getting a computer-generated itinerary
or reservation record printout that shows the new flights.

• Check in early for your new flights.

• If Northwest cannot assist you, you should call \[or have your travel
agent call\] any other airline serving your destination or a nearby
airport. Call those carriers and ask for their policies on accepting
Northwest's tickets. There is no government regulation that requires
other airlines to honor the tickets of a striking carrier.

• If you have purchased an electronic ticket (i.e., e-ticket), try to
get your reservation converted to a conventional paper ticket before you
start your trip. This may facilitate transferring to another airline if
that option is available. If you have an electronic ticket and you
cannot get it re-issued, at least get a computer-generated itinerary
from Northwest (preferably showing its printed name and logo) that lists
your flights; bring this with you when you purchase another ticket.

• If you are flying on a Northwest frequent-flyer award ticket, a free
ticket issued in exchange for a travel voucher given to you earlier by
the airline, tickets with no fare specified, or tickets that contain the
statement, "non-endorsable," you may have to buy a replacement ticket on
another airline. Although your original frequent-flyer or similarly
restricted ticket may not be applied toward any of the new airline's
fare, the airline may offer you a special reduced rate fare. Ask
Northwest to arrange for the unused ticket to remain valid for another
flight, to re-credit the frequent-flyer miles that you paid for the
original flight to your frequent-flyer account, or for a replacement
travel voucher (or ticket) to be given to you.

• If you must make any additional payments (even if it is only an even
exchange, with a refund processed at the same time), pay by credit card
if possible. Federal credit rules provide certain protections for credit
card transactions. See the back of your monthly credit card statement
for more information.

• If you are unable to use your Northwest Airlines ticket as a result of
the strike, you are entitled to a penalty-free refund for your unused
original ticket for the canceled flight(s), even if the ticket was
non-refundable. For a refund of tickets purchased through a travel
agency, contact the agency where the tickets were originally issued to
request a refund. Requests by mail should be made by sending all unused
portions of your tickets to Northwest Airlines, along with your refund
request, to the address below. Because Northwest will generally not
honor refund requests for conventional paper tickets without the
original tickets, you should send the original tickets to Northwest but
keep photocopies.

> Northwest Airlines
>
> Passenger Refund Department MS C6591
>
> 7500 Airline Drive
>
> Minneapolis, MN 55450 - 1101

• For those persons with access to the Internet, Northwest's World Wide
Web site is *http://www.nwa.com*; the carrier is using that site to
provide information for its customers.