**Where Schools Should Call**

For a complete list of contact points, go to the Schools Portal Website:
fsa4schools.ed.gov and click on Help Center

+--------------------------+------------------+-----------------------+
| # Function               | # Phone or Email | # Web address         |
+--------------------------+------------------+-----------------------+
| # APPLICATION PROCESSING | Bulk             | Go to the Schools     |
|                          | Publications &   | Portal web site and   |
| **Order** bulk paper     | Ordering System  | under the Resources & |
| FAFSAs, Student Guides,  |                  | Training heading      |
| etc.                     | 1-877-433-7827   | click on              |
|                          |                  | "***Publications &    |
| **Check** **status** of  | Federal Student  | How to Order***."     |
| FAFSA and SAR/ISIR       | Aid Info Center  |                       |
| processing               |                  | Go to Schools Portal  |
|                          | 1-800-4FED-AID   | website and under the |
|                          |                  | FAA Access to Student |
|                          |                  | Date heading click on |
|                          |                  | "***CPS (FAFSA/ISIR   |
|                          |                  | Processing)***"       |
+--------------------------+------------------+-----------------------+
| SCHOOL SERVICES --       | See website for  | Go to Schools Portal  |
| Eligibility              | specific FSA     | web site and under    |
|                          | CASE team phone  | the Participation &   |
| Become an eligible       | numbers.         | Funding heading,      |
| school                   |                  | click on the          |
|                          | Call COD         | "***Applic            |
| Add a location           | Customer Service | ation/Recertification |
|                          | @                | (EAPP)"*** link       |
| Report a change to your  |                  |                       |
| Program Participation    | Pell             | or go to              |
|                          | 1-800-474-7268   | [www.eli              |
| ## Add                   |                  | gcert.ed.gov](http:// |
|  or Correct a Federal or | Direct Loan      | www.eligcert.ed.gov/) |
|  Direct Loan school code | 1-800-848-0978   |                       |
|                          |                  | Go to Schools Portal  |
| **eZ-Audit**             | Email:           | web site and under    |
|                          | <codsupp         | the Participation &   |
|                          | ort@acs-inc.com> | Funding heading,      |
|                          |                  | click on the          |
|                          | Contact the EZ   | "***Applic            |
|                          | Audit Help Desk  | ation/Recertification |
|                          |                  | (EAPP***)" link       |
|                          | 1-877-263-0780   |                       |
|                          |                  | or go to              |
|                          | Email:           | [www.eli              |
|                          | f                | gcert.ed.gov](http:// |
|                          | saezaudit@ed.gov | www.eligcert.ed.gov/) |
|                          |                  |                       |
|                          |                  | Go to Schools Portal  |
|                          |                  | web site and under    |
|                          |                  | the Participation &   |
|                          |                  | Funding heading,      |
|                          |                  | click on              |
|                          |                  |                       |
|                          |                  | the "***e-Z audit***" |
|                          |                  | link                  |
|                          |                  |                       |
|                          |                  | or go to              |
|                          |                  | [www.e                |
|                          |                  | zaudit.ed.gov](http:/ |
|                          |                  | /www.ezaudit.ed.gov/) |
+--------------------------+------------------+-----------------------+
| **School Services --     | Conference       | Go to Schools Portal  |
| General**                | Registration &   | web site and under    |
|                          | Information call | the Resources &       |
| # FSA Conferences        | Jackie Miller @  | Training heading      |
|                          | 1-319-665-7797   | click on the          |
| **Download EDExpress     | or send email to | "***Conferences***"   |
| software & technical     | <confsugg        | link                  |
| manuals**                | est@pearson.com> |                       |
|                          |                  | Or go to              |
| -   Application          | CPS/SAIG         | edewo                 |
|     Processing           | Technical Help   | rkshop.ncspearson.com |
|                          |                  |                       |
| -   Packaging            | Phone:           | Go to Schools Portal  |
|                          | 1-800-330-5947   | website and under the |
| -   FISAP                |                  | Resources & Training  |
|                          | E-mail**:**      | heading click on the  |
| -   SSCR                 | [[CPS            | "***Software and      |
|                          | SAIG@ed.gov]{.un | Manuals: SAIG***"     |
| -   ISIR Analysis        | derline}](mailto | link or go to         |
|                          | :CPSSAIG@ed.gov) | [www.fsadownlo        |
| -   R2T4                 |                  | ad.ed.gov](http://www |
|                          | Call             | .fsadownload.ed.gov/) |
| -   FAA Access to CPS    | 1-202-377-3941   |                       |
|     Online               |                  | Go to Schools Portal  |
|                          | Email            | web site and under    |
| -   EDconnect            |                  | the Resources &       |
|                          | <F               | Training heading      |
| -   Network Password     | SA_Internet_Regi | click on the          |
|     Changes              | stration@ed.gov> | "***Training          |
|                          |                  | (TFAP)"*** link or go |
| -   Data Transmission    | Call             | to                    |
|     Services             | 1-877-801-7168   | [www.ed.gov/of        |
|                          |                  | fices/OSFAP/training] |
| **FSA Training**         | Email:           | (http://www.ed.gov/of |
|                          | <CBFOB@ed.gov>   | fices/OSFAP/training) |
| **Campus Based**         |                  |                       |
|                          | Call COD         | Go to Schools Portal  |
| **Pell Grant & Direct    | Customer Service | web site and under    |
| Loan**                   | @                | the Participation &   |
|                          |                  | Funding heading,      |
| **Common Origination &   | Pell             | click on the          |
| Disbusements**           | 1-800-474-7268   | "***eC                |
|                          |                  | ampus-Based/FISAP"*** |
| **(COD)**                | Direct Loan      | link or go to         |
|                          | 1-800-848-0978   |                       |
| **Grant Application &    |                  | [www.c                |
| Payment System**         | Email:           | bfisap.ed.gov](http:/ |
|                          | <codsupp         | /www.cbfisap.ed.gov/) |
| **(GAPS)**               | ort@acs-inc.com> |                       |
|                          |                  | Go to the Schools     |
| **National Student Loan  | Call             | Portal web site and   |
| Data System (NSLDS)**    | 1-888-336-8930   | under the FAA Access  |
|                          |                  | to Student Data       |
|                          | Email:           | heading, click on the |
|                          | <edc             | "***COD (DL & Pell    |
|                          | aps.user@ed.gov> | Processing)*** link   |
|                          |                  | or go                 |
|                          | Call:            | to[www.cod.ed.gov](ht |
|                          | 1-800-999-8219   | tp://www.cod.ed.gov/) |
|                          |                  |                       |
|                          | Email:           | Go to Schools Portal  |
|                          | n                | web site and under    |
|                          | slds@pearson.com | the Participation &   |
|                          |                  | Funding heading,      |
|                          |                  | click on the          |
|                          |                  |                       |
|                          |                  | "GAPS & E-payments"   |
|                          |                  | link                  |
|                          |                  |                       |
|                          |                  | Go to Schools Portal  |
|                          |                  | web site and under    |
|                          |                  | the FAA Access to     |
|                          |                  | Student Date heading  |
|                          |                  | click on "NSLDS for   |
|                          |                  | FAA's" link or go to  |
|                          |                  |                       |
|                          |                  | www.nsldsfap.ed.gov   |
+--------------------------+------------------+-----------------------+

**Where Students Should Call**

#### In general, the first place a student should look for information is the Student Aid Website at: [www.studentaid.ed.gov](http://www.studentaid.ed.gov/)

+-----------------------+-----------------------+-----------------------+
| **FAFSA and           | Federal Student Aid   | Web Site:             |
| SAR/ISIR** Correction | Information Center    | [fafsa.ed.gov](h      |
| status checks         |                       | ttp://fafsa.ed.gov/)\ |
|                       | 1-800-4FED-AID        | PIN Registration Web  |
| Obtain                |                       | Site: (For students   |
| **information** about | Overseas Callers:     | and parents access)   |
| the federal student   | 1-319-337-5665        | [pin.ed.gov]          |
| aid programs          |                       | (http://pin.ed.gov/)\ |
|                       | TTY: 1-800-730-8913   | Student Aid on the    |
|                       |                       | Web site:             |
|                       |                       | [stu                  |
|                       |                       | dentaid.ed.gov](http: |
|                       |                       | //studentaid.ed.gov/) |
+-----------------------+-----------------------+-----------------------+
| Check on status **of  | Federal Student Aid   | NSLDS website         |
| loans and grants**    | Information Center    | [w                    |
| previously paid to    |                       | ww.nslds.ed.gov](http |
| students              | 1-800-4FED-AID        | ://www.nslds.ed.gov/) |
|                       |                       |                       |
|                       | Overseas Callers:     | Note -- students will |
|                       | 1-319-337-5665\       | need to obtain a PIN  |
|                       | TDD/TTY:              | to access specific    |
|                       | 1-800-730-8913        | data. See             |
|                       |                       | [pin.ed.gov           |
|                       |                       | ](http://pin.ed.gov/) |
+-----------------------+-----------------------+-----------------------+
| Check on **Direct     | Direct Loan Servicing | Website:              |
| Loan accounts** and   | Center                | [www                  |
| repayments            |                       | .dl.ed.gov.com](http: |
|                       | Borrower Services:    | //www.dl.ed.gov.com/) |
|                       |                       |                       |
|                       | Call: 1-888-848-0979  |                       |
+-----------------------+-----------------------+-----------------------+
| Check on **defaulted  | Payment Center        | Website:              |
| loans or grant        | Collections:          | 1800IWILLPAY.com      |
| overpayments**        |                       |                       |
|                       | Call: 1-800-621-3115  |                       |
|                       |                       |                       |
|                       | Email:                |                       |
|                       | dschelp@pearson.com   |                       |
+-----------------------+-----------------------+-----------------------+
| **Loan disputes and   | Ombudsman's Office    | Website:              |
| problems**            |                       | www.fsahelp.ed.gov    |
|                       | Call: 1-877-557-2575  |                       |
|                       |                       |                       |
|                       | FAX: 1-202-275-0549   |                       |
+-----------------------+-----------------------+-----------------------+
| **Closed Schools**    | Federal Student Aid   | Student Aid on the    |
|                       | Information Center    | Web site:             |
|                       |                       | [stu                  |
|                       | 1-800-4FED-AID        | dentaid.ed.gov](http: |
|                       |                       | //studentaid.ed.gov/) |
|                       | Overseas Callers:     |                       |
|                       | 1-319-337-5665\       | Search on the word:   |
|                       | TTY: 1-800-730-8913   | "closed schools"      |
+-----------------------+-----------------------+-----------------------+