June 29, l993 M26-4

Change 5

[CONTENTS]{.underline}

[CHAPTER 3]{.underline}. [PROCEDURES\--CLAIMS AND LIQUIDATION OF
SECURITY]{.underline}

[PARAGRAPH]{.underline} [PAGE]{.underline}

3.01 Preparation of Analyses When Not Produced by LCS

(Liquidation and Claims System) 3-1

3.02 Manual Analysis of Account land Claim\--Guaranteed Loans 3-1

3.03 LCS Analysis of Account and Claim\--Guaranteed Loans 3-8

3.04 Analysis of Account and Claim-Supplemental Claims 3-16

3.05 Analysis of Compromise Payment Under GuarantyWhen

Guaranty Remains in Effect 3-18

3.06 Preparation and Processing of Vouchers 3-19

3.07 Determiniation of \"Claim Paid\" Status 3-19

3.08 Advice to Holder 3-20

3.09 Claims Pending Over l Year 3-20

3.10 Miscellaneous Claim Processing Notes 3-31

3.11 Holder Not Paid In Full 3-22

3.12 Holder Paid in Full 3-23

3.13 Collection of Indebtedness 3-23

3.14 Analysis After Sale of Property by VA 3-24

3.15 Transfer of Property to VA 3-26

3.16 Bidding by VA at Public Sales 3-27

3.17 \[Indebtedness of Obligors on Guaranteed Loans\] 3-28

3.18 Veteran\'s Appeal Procedures (Due Process) For

Loan Guaranty Debts 3-33

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April 9, 1993 M26-4

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[CHAPTER 3]{.underline}. [PROCEDURES\--CLAIMS AND LIQUIDATION OF
SECURITY]{.underline}

[3.01 PREPARATION OF ANALYSES WHEN NOT PRODUCED BY LCS]{.underline}

[(LIQUIDATION AND CLAIMS SYSTEM)]{.underline}

In certain cases, such as those involving extensions and/or
reamortizations, supplemental claims, claims with prepayments to
principal, GPM\'s (graduated payment mortgages) and manufactured home
claims involving the continuation of liability under indemnity
agreements, it will be necessary to manually prepare an analysis of the
claim.

a\. [Computation and Disposition]{.underline}. After completing the
preliminary examination and review, as required in paragraph 2.01, an
analysis will be prepared (see pars. 3.02 and 3.03). This analysis will
be based on the claim as submitted by the holder and will be prepared in
duplicate by one person and checked by another. As part of this review,
the analysis will be checked to verify that the net claim payment
authorized does not exceed the sum of the maximum guaranty amount plus
the allowable liquidation appraisal expense. The approved analysis will
be used as a voucher in lieu of SF 1034, Public Voucher for Purchases
and Services Other Than Personal (see par. 3.06). Distribution will be
as follows:

\(1\) [Original]{.underline} certified, signed, and forwarded to the
Finance activity as the voucher.

\(2\) [One copy]{.underline}, initialed by the person who prepared and
checked the analysis, will be retained in the folder and will be
disposed of in accordance with RCS VB-1, part I, item No. 12-100.200.

b\. [Renewal Note]{.underline}. When an extension agreement and a
\"new\" or renewal note was taken by the holder, the claim will be
computed on the basis of the renewal note taken; i.e., the computation
will be based on the balance of the indebtedness as reflected on the
renewal note and interest will be computed from the date of the renewal
note. However, an analysis will be prepared to verify the correct
balance owing on the original note as of the date the renewal note was
executed.

[3.02]{.underline} [MANUAL ANALYSIS OF ACCOUNT AND CLAIM\--GUARANTEED
LOANS]{.underline}

When submitting VA Form 26-1874, Claim Under Loan Guaranty, the holder
is required to furnish a copy of the ledger history, or equivalent,
which itemizes all debits and credits to the account. The ledger history
should be consistent with the account information provided on the claim.
Upon receipt, VA will prepare an analysis of account and claim. When a
computer-generated analysis of account and claim is not available, the
analysis will be prepared manually \[(e.g., prepayment to principal,
claims involving graduated payment and growing equity mortgages, holder
buydowns, and reamortizations/ extensions. When a manual claim analysis
is necessary, more than

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M26-4 April 9, l993

Change 4

one interest calculation [(Section - B]{.underline} of the analysis)
will be required. In claims involving holder buydowns, for example, the
holder is entitled to interest on the full principal balance up to the
buydown date and additional interest based on the reduced principal
balance from that date to the termination date. Care should be taken,
however, because holders may elect several different applications of
buydown funds (principal, interest, escrow, suspense or combinations
thereof) requiring a thorough review of the account ledger prior to
preparing the analysis.\] For use in this connection, each station has
been furnished the [Monthly Payment Direct Reduction Loan Amortization
Schedules,]{.underline} referred to below as \"Amortization Book,\" and
VA Handbook H-26-84-1, \"Graduated Payment Mortgage Data Handbook\",
which contains outstanding principal balance tables for GPM (graduated
payment mortgage) loans. The amortization schedules shown for a loan of
\$1,000 can be converted to apply to any given amount.

a\. [Format]{.underline}. The typical format to be used for a manual
analysis of account and claim is shown in figure 4. On rare occasions,
most often in connection with older loans originated and held by thrifts
and loans with prepayments to principal, it may be necessary to perform
a detailed manual analysis. In a detailed manual analysis, application
of the monthly payment to principal and interest varies depending on the
date payment is received. Alternatively, if payments are applied as if
received on the due date but prepayments were made, the detailed manual
analysis will show the full affect of the prepayments on the loan
amortization. Figure 5 provides an example of a detailed analysis. The
instructions which follow apply to the typical format.

b\. [Heading]{.underline}. The heading of the analysis provides basic
information on the loan. Use the date of loan disbursement as the date
interest begins and use the principal and interest constant as the
amount of payment. The heading also contains the foreclosure sale date
and cutoff date for claim computation and captures the cutoff type. The
cutoff date is the date of the foreclosure sale, recordation of the deed
in voluntary conveyance cases, or an applicable earlier date established
under 38 CFR 36.4319(f) or 36.4321 (see par. 2.12d and e).

c\. [Section A - Account]{.underline}

\(1\) Line 1 shows the original principal balance of the loan.

\(2\) Line 2 shows interest adjustments which may need to be made based
on funds collected at loan disbursement and the time between
disbursement and the date of the first payment. (Date of disbursement
and closing date are usually the same; however, confirm the date by
reviewing the HUD-1 (or VA Form 26-1820 and the closing statement) and
the loan instruments.) A credit or debit at this point may be necessary
to reconcile the total payments applied to interest as reported in the
holder\'s claim with the amount

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April 9, 1993 M26-4

Change 4

calculated by VA. NOTE: Frequently, because of servicing transfers, the
holder filing the claim may not have this information on its ledger
histroy and may therefor calculate the payment amount applied to
interest on the claim by multiplying the monthly payment amount by the
total payments applied and then subtracting the amount applied to
principal from the total.

\(a\) If the period between disbursement and the date of the first
installment is less than l month, the holder may have improperly charged
interest at closing fro the period between disbursement and the date of
the first installment; and/or, the holder may have improperly failed to
give the veteran a credit for interest on the

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April 20, 1992 M26-4

loan balance from the date 1 month prior to the first installment due
date to the date of disbursement. Since the veteran is only responsible
on the first mortgage payment for interest from the date of disbursement
to the date the first payment is due, the interest charged at closing
and/or lack of a credit for interest not payable by the veteran results
in an excess charge. The amount of the excess charge will be entered as
a credit on line 2 and applied on line 21 to reduce the amount of claim
payable.

\(b\) If the period between disbursement and the date of the first
installment is less than 1 month and the veteran received a credit at
closing for interest on the loan balance for the period between the date
1 month prior to the first installment due date and the date of
disbursement, the amount of interest credited at closing will be entered
as a credit (to be subtracted when the total interest paid on the loan
is calculated) on line 2, but no adjustment will be made to the claim as
a result.

\(c\) If the period between disbursement and the date of the first
installment is greater than 1 month and the veteran was not charged at
closing for the interest which accrued on the loan balance between
disbursement and the date 1 month prior to the first installment due
date, this interest will be considered as foregone by the holder. The
amount of interest foregone will be entered as a debit (to be added when
the total interest paid on the loan is calculated) on line 2, but no
adjustment will be made to the claim as a result.

\(3\) Line 3 shows the number of payments made from the date of the
first payment to the payment immediately preceding the date of first
uncured default. The amounts applied to principal and interest, and the
unpaid principal balance after application of the installment
immediately preceding the date of first uncured default, are also noted.

\(a\) If the loan was drawn for a specific number of complete years
(e.g., 30 years, 360 payments) and the amount of the monthly payment
constant conforms with the monthly payment shown in the Amortization
Book schedules, the amount of interest paid per \$1,000 of the original
loan amount is calculated using the method shown in problem No. 4 under
\"Typical Problems\" in the beginning of Amortization Book. The unpaid
principal balance per \$1,000 of the original loan amount is found
during this calculation by reference to the corresponding amortization
schedule. The amount of principal paid is determined by subtracting the
unpaid principal balance from the original loan amount. These figures
should be multiplied by the loan amount in thousands and entered on line
3.

\(b\) If the loan was not drawn for a specific number of complete years
(e.g., 29 years and 11 months, 359 payments) or the amount of the
monthly payment constant does not conform with the monthly payment shown
in the Amortization Book schedules, the unpaid

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M26-4 April 20, 1992

principal balance of the loan as of the date of the installment
immediately preceding the date of first uncured default is calculated
using the method shown in problem No. 9 under \"Typical Problems\" in
the beginning of the Amortization Book. The difference between the
unpaid balance and the original loan amount is the amount paid on
principal. The total of the payments made, less the sum paid on
principal, is the amount of the interest paid on the loan.

\(c\) The method used in subparagraph (a) above may also be used to
calculate the interest paid on a GPM loan. However, if the outstanding
principal balance exceeds the original loan amount, the interest paid
will be equivalent to the total payment made on the loan. Since the
monthly installment on a GPM increases for the first 5 years of the
loan, care must also be taken to use the appropriate principal and
interest constant for each year when calculating the total payment made.

\(4\) Line 4 shows the affect of prepayments to principal on the loan if
a detailed analysis is found to be unnecesary.

\(a\) Since the primary purpose of Section A is to show payments made by
the borrower and their application to the loan, advances will be shown
in Section B, line 7, and interest on advances in line 8.

\(b\) On occasion, the affect of prepayments on amortization will be
small enough that a detailed manual analysis can be avoided. If there
were prepayments (including the 4 percent gratuity payment if it was
applied), compute interest on the amount of each prepayment from the
date it was applied to the account to the date of the installment
immediately preceding the date of the first uncured default. Deduct the
total computed interest amount from the total interest applied to the
account and add this same amount to the principal paid on the account.
If the principal balance calculated by this method is more than \$20
greater than the principal balance reported by the holder, the holder\'s
figure may be used. Otherwise, a detailed analysis is necessary.

\(5\) Line 5 reflects the totals of the interest and principal paid on
the loan and the unpaid principal balance.

d\. [Section B - Interest]{.underline}

\(1\) Line 6 shows the number of days from the date of the installment
immediately preceding the date of first uncured default to the cutoff
date, and the interest which accrued on the principal balance during
this period. The interest may be calculated using a chart of daily
interest factors or by multiplying the unpaid principal balance by the
interest rate (expressed as a decimal; i.e., 9 percent interest would be
.09), dividing by 365 to get the daily interest amount, and multiplying
this amount by the number of days.

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April 9, 1993 M26-4

Change 4

\(2\) Line 7(B) contains the total of advances to the cutoff date. Line
7(E) is the subtotal of the principal balance from line 5(E) and
advances on line 7(B).

\(3\) Line 8 reflects the interest calculation on each advance from the
date made, as reported on the claim and confirmed by invoices or the
ledger history, to the cutoff date. Prior to doing this, however, see
subparagraph e(2)(b) below for instructions on crediting any balance in
the tax and insurance escrow account.

\(4\) Line 9 shows the total of the interest on the principal balance
and the interest on advances.

e\. [Section C - Claim/Settlement]{.underline}. The maximum claim
payable is either the percent of guaranty applied to the loan balance as
of the cutoff date or the original guaranty amount, whichever is less.
If the total loan indebtedness as of the cutoff date is greater than or
equal to the original loan amount, the original guaranty amount will be
the maximum claim payable. If the loan balance as of the cutoff date is
less, then the maximum claim payable will be calculated. This section
calculates both the total indebtedness on the loan and the maximum claim
payable.

\(1\) Line 10 shows the totals of the unpaid principal balance including
advances from line 7(E) and the interest from line 9.

\(2\) Line 11 nets all itemized credits and charges to the account,
including the tax and insurance escrow fund balance, as of the cutoff
date for claim computation.

\(a\) Separate entries will be made to show expenses paid or advances
made as of the applicable cutoff date. This includes advances made prior
to the date of first uncured default which were not repaid by the
borrower. Any of the items specif ied in 38 CFR 36.4313, if paid prior
to the cutoff date and legally chargeable to the indebtedness under the
terms of the loan agreement, are included in the guaranteed indebtedness
for purposes of computing the maximum claim payable. If paid later, they
will be included on lines 14 or 15. A holder may not include in a claim
a charge covering the costs of making the claim; e.g., mailing costs and
the cost of photocopies of documents accompanying the claim. A charge
for registered mail may not be included in a claim unless it represents
an out-of-pocket expense the holder\'s attorney was required by law to
pay in order to effect a foreclosure or other liquidation sale. Unusual
or excessive charges for expenses or advances must be explained and
justified in writing by the holder and receipts furnished, when
possible. (See par. 2.01.) All documentation will be placed in the loan
folder. The cost ot the liquidation appraisals, if paid prior to the
cutoff date, will be included.

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M26-4 April 9, 1993

Change 4

\(b\) Separate entries will be made to Show the nature and amount of any
additional credits applicable to the indebtedness as of the date of
claim computation. Most credits, such as insurance premium refunds,
proceeds of insurance settlements, any rents collected by the holder,
and any funds the holder applied to the account in order to reduce the
indebtedness in order to convert a no amount specified case to a
specified amount, must be credited to the indebtedness as of the date
they are applicable to the account. The balance, if any, in a tax and
insurance escrow account will be credited as of the cutoff date unless
the holder has also claimed advances for the payment of taxes and/or
insurance premiums. If this is the case, interest accruals on the
advances should be reduced by applying the balance in the tax and
insurance account to the earliest advances for taxes and insurance and
adjusting the interest on these advances (line 8) accordingly. The
amount of any unspent funds escrowed with a third party for application
to the loan, such as funds contributed by the seller to pay part of the
interest due on the loan according to a fixed schedule (called
\"interest rate buy-downs\"), will be applied as of the cutoff date. Any
payments which are held in suspense or as \"unapplied funds,\" because
they are less than the amount of a full monthly installment, will also
be applied as of the cutoff date (check the ledger history for such
entries, since they may not be shown on the claim).

\(c\) Line 12(D) contains the amount of liquidation expenses paid prior
to the cutoff date \[e.g., allowable liquidation appraisal(s) and
attorney fees paid prior to the actual sale date in holder buydown
cases)\].

\(3\) Line 12(E) is the sum of lines 10(E), 11(B) and 12(D) and provides
the total eligible indebtedness as of the cutoff date for purposes of
claim computation. If this total is greater than or equal to the
original loan amount, the amount of the guaranty will be entered on line
13; if less, multiply the total on line 12(E) by the percent of guaranty
and enter the product on line 13.

\(4\) The cutoff date, in most jurisdictions, will be carried forward
for all of section C. In those jurisdictions where District Counsel has
determined that interest is payable to a subsequent date, such as the
date of sale confirmation, the applicable subsequent date will be used
for line 14 and the balance of the analysis.

\(5\) Line 14(B) reflects the unpaid principal balance from line 7(E)
minus any credit balance listed on line 11(B). If the date for line 14
is later than the cutoff date, the interest accrued between these dates
\[(if applicable)) will be calculated. This amount will be entered in
column C.

\(6\) Line 15 shows the itemization of all advances and credits to the
account (excluding liquidation expenses) after the cutoff date and the
net total entered in column D. Liquidation expenses after the cutoff
date are entered on line 16.

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April 9, 1993 M26-4

Change 4

\(7\) Line 17 contains the sum of lines 12(E), 14(C), 15(D), and 16(D)
and represents the total eligible indebtedness prior to adjustment for
any miscellaneous credits or debits which have not yet been included.

\(8\) Line 18 is usually the amount of the holder\'s successful bid at
the sale (which should be verified from documents filed with the claim)
or the specified amount, whichever is greater. If, however, \"debt plus
costs\" was specified, the entry on line 18 is the unpaid principal
balance shown on the holder\'s election to convey (VA Form 26-8903).

\(9\) Line 19, Net Amount of Claim Payable, is normally line 17 minus
line 18. If no amount was specified, or if a dollar amount was
specified, the entry on line 19 cannot exceed the maximum claim shown on
line 13. In a \"debt plus costs\" case, the entry on line 19 represents
the amount payable to the holder for the property over and above the
principal balance on the loan. No claim is payable as such in a \"debt
plus costs\" case and therefore the amount calculated can exceed the
maximum claim figure.

\(10\) Lines 20 and 21 are for additional debits and credits, including
any interest adjustment from line 2, adjustments to the account reported
by the holder after computation of the claim but before it has been
vouchered, and all or part of the cost of the liquidation appraisals) in
a no amount specified case. Any station claim adjustment for late
reporting or failure to obtain a VSI (Vendor\'s Single Interest)
settlement on a manufactured home (see par. 2.03c), or as a result of a
review by Central Office, should also be verified and accounted for on
line 20 as an other debit. Moreover, a detailed explanation of the
adjustment should be made a permenant part of the loan record and
provided for the claim reviewer. \[In specified and no amount specified
cases, the full cost of the liquidation appraisals) will be entered as a
debit. However, if line 19 plus the appraisal cost(s) (less any credits
from line 21) is more than the maximum guaranty amount (line 13) plus
the appraisal cost(s), the lesser amount is payable and will be included
on line 22.\]

\(11\) Line 22 is line 19 plus and/or minus lines 20 and 21. This is the
amount of claim which will be vouchered to the holder. In a \"debt plus
costs\" case, line 22 is the additional amount payable to the holder for
property transfer if the principal balance has already been paid. If the
principal balance has not yet been paid in a \"debt plus costs\" case
because title has not yet been approved, payment of this amount must be
suspended until title is approved.

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Change 4

[3.03]{.underline} [LCS ANALYSIS OF ACCOUNT AND CLAIM\--GUARANTEED
LOANS]{.underline}

a\. In most guaranteed loan cases, LCS will be able to generate an
analysis of account and claim based on data input by TT\'s (transaction
types) 520, 522, 530 and 532. Certain claims must still be processed
manually (par. 3.02), such as cases involving extensions and/or
reamortizations, supplemental claims, claims with prepayments to
principal, GPM claims and manufactured home claims involving the
continuance of liability under indemnity agreements.

b\. When a TT 520, Action 7, and TT 522 (String Transactions) are coded
in the system, an RPO (record printout) 20 will be generated and mailed
to the office of jurisdiction for a complete and thorough review by a
qualified technician to assure that all the data in the master record of
the loan account are identical to the data in the loan folder. Of
particular importance are the property address and the data needed to
correctly compute the analysis of account and claim by LCS. The
following loan data in the master record will be compared against the
indicated documents in the loan folder:

[Loan Data]{.underline} [Document]{.underline}

Claim cutoff date Copy of notice of sale, cutoff under

38 CFR 36.4319(f) or 36.4321, as appropriate

Foreclosure sale date or Copy of notice of sale or equivalent

confirmation of sale

Upset price data Copy of upset price letter

Appraised value at foreclosure FL 26-565 or equivalent

Original reasonable value VA Form 26-1843, Certificate of

Reasonable Value or VA Form 26-1843a,

Master Certificate of Reasonable Value; or VA

Form 26-8641a, Computation of Loan Amount for

Manufactured Home Unit; or 26-8729, Certificate

of Reasonable Value VA Guaranteed Loan (Used

Manufactured Home); or other evidence in file

Amount of Loan VA Form 26-1820, Report and Certification of

Loan Disbursement; or VA Form 26-8646,

Certification of Loan Disbursement-Manufactured

Home; or VA Form 26-8149, Report of Automatic

Manufactured Home and/or Lot Loan

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April 20, 1992 M26-4

Date interest begins (date of VA Forms 26-1820, 26-8646, final

disbursement) 26-8149, as appropriate

Interest rate VA Forms 26-1820, 26-8646, or

8149, as appropriate

P&I (principal and interest) VA Forms 26-1820, 26-8646 or 26-8149,

payable each period (P&I as appropriate

Constant)

Date of first payment VA Forms 26-1820, 26-86469 or

26-8149, as appropriate

Term of loan (months) VA Forms 26-1866, Certificate of

Commitment; 26-1820; 26-8149; or

26-8646, as appropriate (computations may

be necessary to compute figure for number

of months)

Percent of guaranty VA Form 26-1807, Docket Progress

Property address including Freddie Mac Form 70/Fannie Mae Form

ZIP code 1004, Uniform Residential Appraisal

Report; 26-1802a, VA Application for

Home Loan Guaranty; URLA (Uniform

Residential Loan Application) or other

appropriate documentation

If any discrepancies are noted between the data in the master record and
the loan file, a TT 5049 521 and/or 523, as appropriate will be coded
promptly to correct and update the master record. Upon processing these
transactions, the system will produce RPO 21 which will be verified
against the loan file and, if no further changes are necessary, RPO 20
and RPO 21 will be filed in the loan folder.

c\. Upon receipt of VA Form 26-1874, it will be reviewed as required by
paragraph 2.01 and, if found acceptable, a TT 536, Claim Received, will
be coded.

d\. The claim, loan instruments, and other related documents should be
compared with the master record of the loan as shown on RPO 20 and, if
applicable, RPO 21. If the review discloses a variance between the loan
instruments on the related VA forms and a proper determination cannot be
made by the station, the provisions of paragraph 2.05 will apply. When
discrepancies exist between the claim and data in the master record of
the loan account, a TT 521 and/or TT 523 will be coded to correct the
master record. Of particular importance is the verification of the date
of the first uncured default in the master record. If correction is
necessary, TT 501 will be coded. If the file contains insufficient
information to

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M26-4 April 20, 1992

determine the correct date of the first uncured default, the date of the
last payment made by the borrower, or if any other information is needed
to correctly compute the analysis of account and claim, the servicer
will be requested to provide such information.

e\. After review and any necessary corrections to the LCS record, TT 530
and, if applicable, TT 532 will be coded. This action will produce the
LCS-generated analysis of account and claim and RPO 30. When applicable,
RPO 30 will reflect \"Quality rating \'1\' - check for servicing
deficiency and possible adjustment.\" A rating of \"1\" may be due to
late reporting of the default or some other deficiency which requires an
adjustment of the debt for purposes of claim computation. The file will
be checked to determine the cause of the rating prior to payment of any
claim in order to ensure that any appropriate adjustment has been made.
If a recommended adjustment requires Central Office (261) approval, the
loan folder will be forwarded together with the station\'s
recommendation. A more specific message concerning actual late reporting
cases also appears on the Rapid Access screen LC4. The data coded in TT
530 will be the amounts shown in appropriate sections and items of VA
Forms 26-1874; 26-8629, Manufactured Home Loan Claim Under Loan Guaranty
(Manufactured Home Unit Only); or VA Form 26-8630, Manufactured Home
Loan Claim Under Loan Guaranty - Combination Loan - Manufactured Home
Unit and Lot or Lot Only. Stations will follow LCS coding instructions
to complete TT 530. The following subparagraphs expand on these LCS
coding instructions to more fully explain specific adjustments and
computations that are necessary to arrive at figures which are to be
coded in certain fields:

\(1\) [Holder\'s Computation of the Principal Balance as of the Date
Interest was Last Paid by the Obligor]{.underline}. The amount of the
principal balance shown on VA Forms 26-1874, 26-8629, and 26-8630 will
be coded in TT 530.

\(2\) [Liquidation Expenses]{.underline}. The amounts shown in item 14
of VA Form 26-1874 will be reviewed. All amounts disallowed will be
eliminated. If items are disallowed, the amount in item 12F of VA Form
26-1874 will be reduced and only the authorized expenses coded in TT
530. For purposes of reimbursing the holder for the cost of the
liquidation appraisals), the appraisal fee(s) will be considered a
liquidation expense and will be transferred to item 14 of VA Form
26-1874 if listed in item 13. If more than one liquidation appraisal is
listed, the loan folder must be documented with the reasons for
allowance or disallowance of each charge.

\(3\) [Balance in Tax and Insurance Account]{.underline}. In certain
cases, holders will claim advances for the payment of taxes and/or
insurance premiums and also show a credit balance in the tax and
insurance escrow account. When this occurs, interest accruals on the
advances should be eliminated by subtracting the credit balance in the
T&I (tax and insurance) account shown in item 12C of VA Form 26-1874
from the earliest advances for taxes and insurance premiums shown in
item

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April 20, 1992 M26-4

12B which are listed in item 13 of VA Form 26-1874. The net amount of
the advances together with the remaining balance in the T&I account, if
any, will be coded in TT 530/532. For manufactured home claims, VA Form
26-8629 will be used and the amount shown in item 10F will be subtracted
from item 9G.

\(4\) [Proceeds of Liquidation]{.underline}. The actual proceeds of the
sale as reported by the trustee, sheriff or court will be coded in TT
530. If fire loss proceeds are received by the servicer after the cutoff
date, such proceeds will be added to the proceeds of the foreclosure
sale and the total coded.

\(5\) [Advances]{.underline}. LCS provides for a maximum of seven
advances. If more than seven advances are reported in the claim, the
additional advances will be added to the advance which would least
affect the calculation of interest on advances (e.g., small amounts will
be merged with large amounts).

\(6\) [Manufactured Home Cases]{.underline}. In manufactured home cases,
LCS will generate a partial analysis of account and claim completed
through Section C - Claim. Section D - Settlement, of the analysis must
be manually completed by a qualified technician in each instance.

f\. [Formats for Computer Generated Analysis of Account and
Claim]{.underline}. LCS produces eight different formats depending on
how the loan is terminated and the amount specified incident to the
termination of the loan. The eight print layouts are produced to reflect
the following facts: Specified amount or no specified amount case when a
foreclosure sale has been held; debt plus costs case when foreclosure
sale has been held; specified amount case when deed in lieu of
foreclosure has been accepted; debt plus costs case when deed in lieu of
foreclosure has been accepted; no specified amount case when property
was abandoned by holder (this layout should not be used, even though it
is available); manufactured home; specified amount case when date of
claim is prior to cutoff date and foreclosure has been held; and debt
plus costs case when date of claim is prior to cutoff date and the
foreclosure sale has been held. Sections A (Account), B (Interest), and
C (Claim) of LCS\'s analysis of account and claim are identical in all
eight print layouts. Section D (Settlement) changes to meet the above
described definitions. Described below is a print layout for a case when
a definite dollar amount has been specified. Upon receipt of the
LCS-generated analysis of account and claim, it will be reviewed by a
qualified technician.

\(1\) [Section A - Account]{.underline}

\(a\) Line 1 shows the date of loan disbursement and the amount of the
original balance of the loan.

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M26-4 April 20, 1992

\(b\) Line 2 shows the interest adjustments made by the system. For
example, a credit will be shown on line 2 of the analysis when the
period from the date of loan disbursement to the date of the first
payment is less than 1 month. (See par. 3.02b(l)(c).) This computation
represents an adjustment of interest which is not payable by the veteran
and assumes that such interest was not collected by the holder. This
interest credit is subtracted from the interest collected by the holder
as shown on line 3 and the total interest which is due the holder is
totaled on line 5. If it is determined after examination of the
holder\'s ledger that the holder collected a full installment payment
and no credit adjustment is shown in the ledger or on VA Form 26-1820,
VA\'s computation of the indebtedness in Section D - Settlement, will be
reduced by the amount of the interest credit. A debit will be shown on
line 2 of the analysis when the period from the date of loan
disbursement to the date of first payment is in excess of 1 month. (See
par. 3.02b(l)(c).) This computation represents an adjustment of interest
which is payable by the veteran and assumes such interest was collected
by the holder. This interest debit is added to the interest collected by
the holder as shown on line 3 and the total interest which is due the
holder is totaled on line 5. The holder\'s ledger and VA Form 26-1820
will be examined. If it is determined that the amount of interest debit
due the holder was not collected by the holder at loan closing or was
not collected with the first payment made the interest will be
considered foregone and no adjustment to the claim will be made.

[NOTE]{.underline}: Interest Adjustment - Manufactured Home Loan.
Paragraph 4.18c provides for interest adjustments when the date of
disbursement is more than 1 month before the first due date only if the
interest was included in the sum of all monthly payments required by the
loan instrument, or was actually collected by the lender. However, if
the interest between the date of disbursement and the date 1 month prior
to the first due date was not included in the loan instrument, or was
not actually collected by the lender, then it shall not be allowed in
the claim. In the latter event, the date interest begins will be changed
with TT 523 to reflect the date 1 month prior to the first installment
due date.

\(c\) Line 3 shows the number of payments made from the date of the
first payment to the date of the last payment with the total amount paid
(exclusive of T&I installments) and the distribution of the funds
received applied to interest and principal reduction with the resultant
principal balance.

\(d\) Line 4 shows total amount of advance(s) made prior to the cutoff
date with the resultant increase in the principal balance.

\(e\) Line 5 shows the total interest that should have been collected by
the holder and the principal balance of the loan as of the date interest
was last paid by the obligor.

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April 20, 1992 M26-4

\(2\) [Section B - Interest]{.underline}

\(a\) Line 6 shows the unpaid accrued interest on the principal balance
shown in section A, line 3, from the date interest was last paid by the
obligor to the cutoff date.

\(b\) Line 7 shows the unpaid accrued interest on the advance(s) shown
in section A, line 4, from the date of each advance to the cutoff date.

\(c\) Line 8 shows the total unpaid accrued interest due from the
obligor from date interest was last paid to the cutoff date.

\(3\) [Section C - Claim]{.underline}

\(a\) Lines 9 through 13 total the unpaid principal and interest due
less the balance, if any, in the T&I account.

\(b\) Line 14 shows the maximum claim payable under the guaranty.

\(4\) [Section D - Settlement]{.underline}

\(a\) Line 15 brings forward the total indebtedness as shown in section
C, line 13.

\(b\) Line 16 computes the unpaid accrued interest due the holder on the
unpaid principal balance less the T&I balance, if any, from the cutoff
date to the foreclosure sale date. (See sec. C, line 9 less line 12.)
The appropriate cutoff date for this computation may not always be the
liquidation sale date. A cutoff date properly established under 38 CFR
36.4319(f) or 36.4321(b) will generally take precedence over the actual
sale date for purposes of claim computation. This includes 38 CFR
36.4321(b) cutoffs in VA-requested forbearance or bankruptcy cases.
However, there will normally be no curtailment of interest on the
holder\'s claim in cases involving a delay by VA, including any delay in
providing the holder with net value advice. In such cases, the actual
date of termination will be used in computing the claim payable even
though an earlier date may have been used in determining the net value
advice. An exception would occur if the holder subsequently delayed the
liquidation sale and a cutoff were established under 38 CFR 36.4319(f)
specifically for purposes of adjusting the liquidation sale date which
would otherwise be used in the analysis of account and claim. In no
event, however, should the claim exceed the maximum guaranty by more
than the cost of the liquidation appraisal.

\(c\) Line 17 shows advance(s) made from cutoff date to foreclosure sale
date.

\(d\) Line 18 shows unpaid accrued interest due on such advance(s).

3-13

M26-4 April 20, 1992

\(e\) Line 19 shows advance(s) made on or after foreclosure sale date on
which no interest is due.

\(f\) Line 20 shows the allowable liquidation expenses.

\(g\) Line 21 shows the total indebtedness as of the foreclosure sale
date.

\(h\) Line 22 shows the proceeds of sale or the specified amount,
whichever is greater.

\(i\) Line 23 shows the net claim payable. This amount will be either
the difference between lines 21 and 22 or the maximum guaranty amount
shown on line 14, whichever is less.

\(j\) Line 24 is provided for other debits, such as last-minute expenses
billed by the holder which have not been coded into LCS. If allowable
liquidation appraisal costs were entered in LCS and the amount shown on
line 23 is equal to the maximum guaranty amount on line 14, the total
entered here should include the lesser of (1) line 21 minus line 22
minus line 23 and (2) the amount of the allowable liquidation appraisal
expenses. This adjustment will normally be required in \"no amount
specified\" cases. Occasionally, a debit adjustment for allowable
liquidation appraisal costs will also be required in a specified amount
case since liquidation expenses are not considered when calculating the
maximum guaranty amount payable or determining whether to specify an
amount.

\(k\) Line 25 is provided for other credits, such as insurance refunds,
which cannot be coded into LCS.

\(1\) Line 26 is provided for the net amount of claim payable when
manual adjustments have been made on lines 24 and/or 25. The amount
should be the lesser of (1) the total derived by adding lines 23, 24,
and 25 and (2 the sum of the maximum guaranty amount shown on line 14
plus the allowable liquidation appraisal expenses.

\(5\) The analysis of account and claim will show VA\'s calculation of
the number of payments made by the obligor and the application of funds
to interest and principal and the unpaid principal balance as of the
date interest was last paid, which is shown in section A, line 3, of the
analysis. The entire analysis will be based upon these calculated
figures. The unpaid principal balance as reported by the holder and
calculated by VA and the difference, if any, will be displayed in the
remarks area of RPO 30.

\(6\) If there is a difference in the principal balances, the number of
payments and the amount of payment as shown by LCS will be compared with
the payments shown in item 6 of VA Form 26-1874 and the holder\'s
ledger. In addition, if there is a variance between LCS\'s master record
and the holder\'s ledger, the basic loan data in the master record,
including the number of payments made, will be

3-14

April 20, 1992 M26-14

reverified. If the review discloses that basic loan data in the master
record are erroneous, appropriate corrections will be made in LCS and a
corrected analysis, account and claim will be reviewed as indicated in
subparagraph g below. After these steps have been taken and the loan
data in LCS are identical to source documents, the claim, as calculated
by LCS, will be vouchered for payment.

\(7\) When a portion of the indebtedness has been legally discharged
through bifurcation of the debt by a bankruptcy court (a \"cram-down\"),
the amount discharged shall be treated as a prepayment to principal as
of the date of the discharge.

g\. [Adjustment to LCS Analysis of Account and Claim]{.underline}. If a
review of the analysis discloses that basic data in the master record
are erroneous, or a change is required for any other reason and the
computer-generated analysis cannot be authorized for payment, the
corrections can be made on TT 501, 521, 5239 530, 531, 532, or 533, as
appropriate. The processing of any one of these transactions will
produce another analysis of account and claim based on the corrected
input data.

h\. [Claim Denied]{.underline}. Claim denied coding as provided for in
LCS coding instructions will only be used when liability under the
guaranty is totally denied pursuant to Central Office\'s (261) review
and the Secretary will not accept conveyance of the property or when
there is no claim and no property acquisition payable as a result of a
total indebtedness bid at the foreclosure sale in a specified or no
specified amount case. The holder will be asked to return the loan
guaranty certificate and no Government funds, including payment for
property transfer voucher or claim under guaranty, will be disbursed. If
a property transfer voucher and/or claim has been paid prior to denying
the Secretary\'s liability, the Finance activity will be advised of the
determination and to reverse its disbursement (TT 541) upon receipt of
the holder\'s refund check or upon accomplishment of an offset against
future property transfer vouchers or as claims become due. (Offsets will
only be made after the lender fails to respond to two written demands
for the return of a claim check. Each demand should allow 30 days for
response and warn of the offset action to be taken in the event of
noncompliance.) The claim-denied coding in LCS may only be processed
after such disbursement reversal is accomplished by the Finance activity
and after reversal of claim vouchered action is taken by Loan Guaranty.

i\. [Claim Adjusted]{.underline}. If a claim is adjusted under 38 CFR
36.4325(b) (par. 2.05) resulting in no claim payable, but the property
is to be acquired by VA, Loan Guaranty will code in TT 536, Claim
Received, and TT 536, Claim Vouchered. Also, Loan Guaranty will advise
the Finance activity either by memorandum or VA Form 26-1833, Advice
Regarding Indebtedness of Obligors on Guaranteed or Insured Loans, that
no claim is payable and no debt is to be

3-15

M26-4 April 20, 1992

established against the obligor. The advice to the Finance activity will
also explain the reason for the adjustment. If no claim is paid and no
property is acquired it will be coded as \"claim denied\" as described
in subparagraph h above.

j\. The approved claim or amount due to the holder for transfer will be
processed in accordance with paragraph 3.07 and TT 536, Claim Vouchered,
will be coded.

k\. When analyzing the holder\'s claim under guaranty for a joint loan
involving a veteran and a nonveteran, the total eligible indebtedness
will be credited with the net value (specified amount). Only the
veteran\'s share of the eligible liquidation expenses will be included
in the claim analysis. The Secretary\'s liability will be equal to the
veteran\'s share of the balance remaining, not to exceed the original
maximum amount of guaranty plus the cost of the liquidation appraisal.

[3.04]{.underline} [ANALYSIS OF ACCOUNT AND CLAIM\--SUPPLEMENTAL
CLAIMS]{.underline}

A supplemental claim under guaranty may be submitted by the holder when
the original claim was underpaid due to an error in computation, failure
to include an allowable charge in the original claim, or revision to a
cutoff date or other adjustment to the initial claim.

a\. [Documentation]{.underline}. It is not necessary for the holder to
submit a supplemental VA Form 26-1874 or 26-1875 when filing a request
for a supplemental claim payment. The request may be submitted in letter
form and may contain a supplemental statement of account. To support the
request, it should include documentation in the form of paid invoices or
an explanation as to why the holder believes the original claim was
underpaid.

b\. [Review]{.underline}. Supplemental claims are usually filed to
contest a disallowance on the original claim or because an allowable
charge was not included on the original claim (either due to oversight
or because the charge had not been paid at the time the original claim
was filed). A review of the disallowance letter (FL 26-641) will reveal
whether the charge was considered on the original claim and will provide
an explanation of the disallowance. This review will also indicate
whether the item in question was originally disallowed due to a lack of
documentation. If this is the case, the supplemental claim should
include the missing documentation. If the supplemental claim is for an
advance or expense which is not mentioned on Form Letter 26-641, the
original claim should be reviewed to ensure that it was not, in fact,
allowed in the claim.

c\. [Analysis/Approval]{.underline}. A supplemental claim can be
calculated and approved in two ways:

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April 20, 1992 M26-4

\(1\) A new analysis of account and claim may be prepared and submitted
to Finance activity as a voucher for payment. See subparagraph d below
for coding instructions. When the analysis is received. the amount
previously paid as a claim under guaranty must be subtracted from the
net claim amount and any manual adjustments that were made to the
initial claim must also be made to the new analysis to arrive at the
supplemental claim amount.

\(2\) The preferred method is to review the supplemental claim and
related documentation to determine the amount which is allowable and
prepare it for signature by an approving official. [NOTE:]{.underline}
Always review the original claim analysis to ensure that Payment of a
supplemental claim will not increase the total claim paid to an amount
which exceeds VA maximum guaranty (plus the cost of the liquidation
appraisal). Under this procedure, the supplemental claim filed serves as
the payment voucher; SF 1034 can also be used for this purpose.
Moreover, the supplemental claim filed may also serve as the payment
voucher when additional LCS coding was completed in lieu of the new
claim analysis.

\(3\) The analysis/voucher for a supplemental claim will be prepared in
duplicate by one person and reviewed by another. It must then be
initialed by both the preparer and the reviewer.

d\. [LCS Coding]{.underline}. A review of the supplemental claim may
indicate that it is necessary to adjust the master record to avoid or
correct an LCS audit reject.

\(1\) The system will automatically produce a new RPO 30 and analysis if
a change is made to the master record that could alter the claim
calculations in any way. Processing of any of the following coding
transactions after an initial TT 530 will generate a new analysis:

\(a\) TT 501 with field -AD, Date of Uncured Default,

\(b\) TT 521 or 523,

\(c\) TT 530, 531, 532, or 533.

\(2\) FG audit rejects occasionally occur when supplemental claims are
paid on total indebtedness plus costs cases. Therefore, additional
advances and/or liquidation expenses may be coded to eliminate possible
FG rejects. To insert or add additional advances the coding will vary
with circumstances, as follows:

\(a\) To add one or more additional advances, if any advances are
already entered in the record, code only [TT 532]{.underline} with
proper numbered advances (2-7) that are next in number sequence. (For
example, if two advances are already in the master record, add a third
advance by coding TT 532, field -JB for advance no. 3, etc.) RPO 30 and
a new analysis of account and claim will be generated.

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M26-4 April 20, 1992

\(b\) To insert any advances, if TT 530 was initially processed with no
advances (zero in field -HF), code a skeleton TT 530 with desired number
of advances (1-7) in field -HF and data for advance no. 1 in field -HG.
(Leave all other fields blank in this TT 530.) If more than one advance
is being inserted, also code TT 532 on the same code sheet. (For
example, if two advances are to be inserted code TT 530, fields -HF and
-HG plus TT 532, field -JA.) RPO 30 and a new analysis of account and
claim will be generated.

e\. [Establishment of Liability]{.underline}

\(1\) If applicable, a supplemental VA Form 26-1833 will be prepared and
forwarded to the Finance activity to increase the veteran\'s liability
accordingly. If the supplemental claim payment includes items for
credit, such as attorney\'s fees, this should be indicated on VA Form
26-1833.

\(2\) If the supplemental claim included real estate taxes for which VA
is wholly or partially responsible, a memo should be forwarded to the
Finance activity advising them to charge the property management
account.

[3.05]{.underline} [ANALYSIS OF COMPROMISE PAYMENT UNDER GUARANTY WHEN
GUARANTY REMAINS IN EFFECT]{.underline}

A compromise payment under the guaranty is not vouchered as a claim but
rather as a compromise under 38 U.S.C. 3720. Accordingly, an \"Analysis
of Account and Claim,\" as such, will not be prepared for use in
supporting the payment. (See also par. 2.09.) The voucher will be
supported by a certified statement of account obtained from the holder
which sets forth sufficient information to permit a determination of the
indebtedness balance as of the date of the compromise payment and the
correct amount owing to the holder; i.e., the amount of the compromise
payment agreed upon. The holder\'s statement will be analyzed to
determine that the amount reflected thereon as payable on the compromise
is correct. Although a compromise payment under the guaranty is not a
claim payment as such and is vouchered as a compromise under 38 U.S.C.
3720, it will, for all other purposes, be treated as a claim payment. At
the time the compromise is paid, TT 512, field EH, should be completed
with code \"50\" and the default in LCS should be cured (TT 550). No
other coding in LCS will be necessary. When the voucher is submitted to
the Finance activity, it should contain advice that this is a compromise
to be paid manually, outside of LCS, under 38 U.S.C. 3720. The voucher
should also indicate whether the veteran was released from liability in
connection with the compromise and whether collection action should be
initiated according to the particular circumstances of the case. The GIL
(guaranteed/insured loan) control point should be notified so that the
compromise can be coded into GIL in accordance with M26-7, paragraph
1.30. If a claim is subsequently paid in connection with the loan, it
will be processed as a

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April 20, 1992 M26-4

supplemental claim, and the payment will otherwise be treated the same
as any other claim payment. When the loan is to be paid in full (see
par. 2.09b) rather than assumed, it will generally be processed as ind
icated above. Additionally, the loan guaranty certificate will, upon
receipt, be forwarded to the GIL control point for appropriate coding
action to terminate the loan (M26-7, par. 1.23). Stations should be sure
that TT 55 (M26-7, par. 1.30) has been coded into GIL so that it will
properly reflect the payment of a claim, rather than simply a paid in
full loan.

[3.06]{.underline} [PREPARATION AND PROCESSING OF VOUCHERS]{.underline}

Use of SF 1034 is not required or recommended in connection with the
payment of claims and other payments described in this chapter. In most
cases, the payment of a claim under the guaranty may be supported by
only the holder\'s claim and the analysis of account and claim. In such
event, the original of the analysis will be endorsed with a
certification by authorized personnel of the Loan Guaranty Division to
the effect that the payment entered is properly payable. Payments will
be supported by the holder\'s statement of account and an analysis of
the account on which appears the certification by authorized personnel
for the Loan Guaranty Division. The payment of all claims will be
charged to the appropriate Loan Guaranty Fund.

[3.07]{.underline} [DETERMINATION OF \"CLAIM PAID\" STATUS]{.underline}

Insofar as the records are concerned, the status of the case will remain
as a \"claim pending\" until the completed voucher for payment of the
claim is forwarded to the Finance activity having jurisdiction. At the
time the claim or balance due holder is authorized (vouchered) for
payment, LCS coding action will be taken to record the authorization (TT
536). If liquidation had been previously completed, the LCS record will
be placed in Stage 9 (Terminated), Status 4 (Vouchered). if liquidation
was not completed, the LCS record is placed in Stage 5 (Claim), Status 5
(Vouchered). When the Finance activity processes the claim payment (TT
540), LCS will generate VA Form 20-8749, Liquidation and Claim Record
Printout, with reason code \"40.\" If the net claim paid exceeds the
gross claim payable, VA Form 20-8749 will also bear the notation \"NET
CLAIM PAID AM0UNT EXCEEDS GROSS CLAIM AMOUNT BY \$XXXX.XX. PLEASE
VERIFY.\" If no upset price was specified and the excess claim payment
equals the normal liquidation appraisal fee (or an amount representing
the cost of two appraisals), then VA Form 20-8749 should be initialed,
dated, and filed, if all other information is verified satisfactorily.
The same procedure should be followed if an amount was specified and the
excess claim payment is less than the normal liquidation appraisal fee.
If neither situation applies, further efforts to verify will be
necessary, such as reviewing the claim analysis screen in Rapid Access,
or pulling the loan folder for examination.

3-19

M26-4 April 20, 1992

[3.08]{.underline} [ADVICE TO HOLDER]{.underline}

FL 26-641 will be sent to the holder (this procedure is optional in FNMA
cases) reporting the amount the holder may expect to receive directly
from the Department of Treasury. The holder should be reminded of its
responsibility for cancellation of the evidence of guaranty under 38 CFR
36.4333, but followup to assure compliance need not be maintained. A
copy of the letter will be placed in the loan folder (disposed of in
accordance with RCS VB-1, part I, item No. 12-100.200) and a copy will
be forwarded to the Finance activity along with the original voucher.
(See par. 3.01a(1).) A copy of LCS\'s Analysis of Account and Claim will
be enclosed with the letter to the holder. In the event the holder finds
LCS\'s computation of unpaid accrued interest unacceptable, the
holder\'s ledgers will be examined and a detailed analysis of account
and claim will be prepared (see fig. 5).

[3.09]{.underline} [CLAIMS PENDING OVER 1 YEAR]{.underline}

Each month the Finance activity will furnish the Chief, Loan Service and
Claims, a listing of all cases when over a year has elapsed from the
date the property acquisition has been paid and no claim under guaranty
or final accounting has been received. Loan Guaranty folders will be
pulled to determine whether the file contains a canceled VA Form
26-1899, Loan Guaranty Certificate, or an unworked or partially
processed claim.

a\. If the file contains an unworked or partially processed claim,
appopriate action should be taken to process (or complete processing of)
the claim.

b\. If the canceled certificate is in the folder, Loan Service and
Claims should advise the Loan Processing Section of the facts so that
any incorrect transaction in GIL can be promptly reversed, thus clearing
the way for the proper termination in GIL (transaction 48 generated from
LCS). Upon receipt of advice from Loan Processing, Loan Service and
Claims should:

\(1\) Code into LCS \"TT 536, fields -KE and -KF,\" with the current
date in both fields;

\(2\) Annotate the listing provided by the Finance activity with the
date that TT 536, field -KF, was accepted into LCS, together with the
amount of the gross claim payable; and

\(3\) Return the listing to the Finance activity.

c\. If the folder does not contain a canceled certificate, the holder
should be advised that VA records show that the claim under guaranty and
VA Form 26-1899 have not been received. The holder should also be
advised that if these documents are not received within 30 days, the VA
will consider the case closed. If af ter 30 days the holder has not
responded, Loan Service and Claims should:

3-20

April 20, 1992 M26-4

\(1\) Code into LCS \"TT 536, fields -KE and -KF,\" with the current
date in both fields;

\(2\) Annotate the listing provided by the Finance activity with the
date that TT 536, field -KF, was accepted into LCS, together with the
amount of the gross claim payable; and

\(3\) Return the listing to the Finance activity.

[NOTE]{.underline}: Cases in subparagraph c above will be removed from
LCS\'s active master record and transferred to the terminated file. If a
claim is subsequently received, it will be processed for payment and
treated as a supplemental claim (no additional coding into LCS is
required by Loan Service and Claims).

[3.10]{.underline} [MISCELLANEOUS CLAIM PROCESSING NOTES]{.underline}

The following suggestions may be helpful in facilitating claim
processing:

a\. When a claim package is received, and an essential item (such as a
loan instrument) is missing, the entire package may be returned, with
appropriate advice, for proper submission.

b\. If the holder does not have the beginning years\' ledgers, the
account should be analyzed as if all the payments were made in those
years in accordance with the loan agreement. Current ledgers, however,
are necessary in order to check the recent payment history and ending
escrow balance.

c\. Ledger confirmation of disbursements may be accepted as evidence of
payment for taxes and insurance premiums. The holder must, however,
identify the tax or insurance period covered for the latest items paid.
If a station is experiencing problems in determining whether tax
penalties are included in a tax disbursement, or if other tax
information is necessary, then a copy of the most recent tax bill should
be required.

d\. Legal fees and advances for property preservation may be evidenced
by an itemized bill marked \"paid\" and showing the date paid.

e\. A detailed list of allowable and nonallowable liquidation costs,
property maintenance costs, manufactured home repossession expenses,
securing costs, etc., including maximum dollar amounts payable, should
be provided to claims personnel.

f\. If an advance or liquidation expense is coded erroneously, the
adjustment will be made manually on the analysis of account and claim.
Do not delay processing until coding corrections are made and a revised
analysis is received, unless the changes are substantial.

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M26-4 April 20, 1992

g\. Claims should not be held because the mortgage bond or deed of trust
note is not endorsed to VA. These items may be returned for appropriate
annotation along with a notice to the holder regarding claim payment.
When releasing a note for endorsement, a photocopy should always be kept
in the loan folder until the original is returned.

h\. If the maximum guaranty will be payable on a \"no amount specified\"
claim without considering advances and liquidation expenses, then there
is no need to verify these items.

i\. When VA specifies a dollar amount (as opposed to \"debt plus
costs\"), processing and payment of the claim under loan guaranty should
not be delayed pending title approval, as the claim payment is
independent of the acquisition in theses cases.

j\. Under no circumstances should a review of title evidence and
acceptance of title be delayed pending the receipt and processing of VA
Form 26-1874.

[3.11]{.underline} [HOLDER NOT PAID IN FULL]{.underline}

a\. [Holder Elects to Obtain Deficiency Judgment]{.underline}. When the
holder is not made whole following payment of a claim and liquidation of
any security for the loan and elects to obtain a deficiency judgment,
the case will be referred to District Counsel to take appropriate action
under the circumstances for the protection of VA\'s interests.

b\. [Endorsement of the Original Note]{.underline}. If the holder does
not intend to reduce the debt to judgment or otherwise proceed against
the veteran-borrower, transfer to VA of the note or other evidence of
the debt should be requested. The instrument should not be marked
\"paid,\" but it should be endorsed and dated as follows:

Pay to the Order of

The Secretary of Veterans Affairs

Without Recourse

Holder

Date Office Signature

c\. [Systematic \"Followup.\"]{.underline} If the holder declines to
transfer the note or other evidence of the debt, the case will be
followed up each 6 months thereafter to determine the status, whether
any collections have been made, or what new developments there may be. A
final attempt should be made to obtain the evidence of the indebtedness
endorsed as indicated above, prior to the expiration of the statute of
limitations. When it is found that the holder has been made \"whole,\"

3-22

April 20, 1992 M26-4

the holder should be requested to transfer the note or other evidence of
the debt to VA, in the manner indicated above, and to submit an
accounting of the collections effected in the case subsequent to the
payment of the claim and the initial final accounting. No followup will
be made to have the holder transfer the note or other evidence of the
indebtedness when collection of the entire indebtedness to VA has been
effected by offset or otherwise. However, the holder should be informed
of the fact that the debt to the Government has been paid in full so
that the note or other evidence of the debt may be released to the
veteran when the holder has received its payments.

d\. [Disposition of Original Instrument]{.underline}. When the original
note or other evidence of the debt is received, it should be described
briefly on VA Form 26-6801, Custodial Record, for the folder and placed
in safekeeping and to be disposed of in accordance with RCS VB-1, part
I, item No. 12-111.200. (See M26-3, par. 3.05a.) A diary file will be
maintained in order to assure that, when necessary and desirable, any
judgment or other lien is refiled as may be required. When the
indebtedness of the veteran and other obligors to VA is paid in full or
otherwise extinguished, the note or other evidence of the debt should be
returned to the obligor. (See also par. 3.18g.)

[3.12]{.underline} [HOLDER PAID IN FULL]{.underline}

a\. [Disposition of Original Instrument]{.underline}. The note or other
evidence of the debt should be described briefly on VA Form 26-6801 for
the folder and placed in safekeeping and will be disposed of in
accordance with RCS VB-1, part I, item No. 12-111.200. (See M26-3, par.
3.05.)

b\. [Assignment of Judgment]{.underline}. If the debt has been reduced
in judgment, request the holder to execute and deliver an appropriate
instrument which will constitute an assignment thereof to the Secretary
of Veterans Affairs, an Officer of the United States of America,
successors or assigns, c/o VA Director at (regional office or center
address) in a form suitable for recordation. All papers received in
connection with the assignment of a judgment should be referred to
District Counsel for appropriate handling, and thereafter should be
placed in safekeeping under the provisions of M26-3, par. 3.05 and will
be disposed of in accordance with RCS VB-1, part I, item No. 12-100.200.
(See also pars. 3.12c and 3.18g.)

[3.13]{.underline} [COLLECTION OF INDEBTEDNESS]{.underline}

When the final accounting between VA and the holder is completed, VA
Form 26-1833 will be referred to the Finance activity for computation
and collection of the indebtedness of the veteran and other obligors, if
any, to the United States. (See par. 3.17.) Upon determination of the
obligor(s) indebtedness amount, when any of the obligors remain liable
to VA, the Finance activity will initiate the procedure to be followed
with respect to collection of the

3-23

M26-4 April 20, 1992

indebtedness. This procedure will be followed notwithstanding the fact
that the holder may not have been made \"whole\" following payment of
the claim and the liquidation of any security, and is retaining the
note. As pointed out in paragraph 2.06c, there are two legal grounds
which support VA\'s right to effect collection of the amount paid on a
claim under guaranty: (1) the right of subrogation; and (2) the right of
indemnity. Under the right of subrogation, the Secretary succeeds to the
rights of the holder to the extent of the amount paid under the
guaranty, but such rights are subordinate to these of the holder until
the holder has been paid in full (38 CFR 36.4323(a)). The Secretary\'s
right to be indemnified by the veteran to the extent of any claim paid
on the veteran\'s behalf is stated in 38 CFR 36.4323(e). This right is
in no way subordinate to the rights of the holder. However, VA\'s right
to claim indemnity exists only against the principal debtor (i.e., the
veteran for whom the loan was guaranteed, or any persons who expressly
assumed the veteran\'s indemnity obligation) and does not exist against
comakers, endorsers, sureties, etc., on the loan. Accordingly, when
there are obligors other than the principal debtor who are liable for
the indebtedness and the holder has not been made \"whole\" or has not
abandoned its rights to collect from the \"other obligors\" at the time
the case is referred to the Finance activity, it will be advised to make
no effort to collect from the \"other obligors\" until it is advised
that such collection is in order. The Finance activity will be notified
that collection activity may be undertaken against such \"other
obligors\" when the holder has been paid in full or has waived its right
to collection.

[3.14]{.underline} [ANALYSIS AFTER SALE OF PROPERTY BY VA]{.underline}

a\. PMS (Property Management System) automatically selects cases which
qualify for analysis after sale for possible adjustment of obligors\'
debts. Debts are adjusted by authority of the Loan Guaranty Officer or
designee to reflect VA\'s actual net loss or gain after taking into
consideration all expenses incurred incident to VA\'s acquisition,
management, and resale of the property. Selection is made under the
following criteria:

\(1\) The loan was terminated and a net claim was paid on the guaranty;

\(2\) The property was resold and PMS has computed:

\(a\) A gain on the resale price and the gain plus the claim payment
equals \$1,000 or more; or

\(b\) A loss on the resale price, but the loss subtracted from the claim
payment equals \$1,000 or more. For example:

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April 20, 1992 M26-4

[Selected]{.underline} [Not Selected]{.underline}

Gain \$400 Gain \$100

[Claim 800]{.underline} [Claim +800]{.underline}

1,200 \$900

Claim 4,500 Claim 4,500

[Loss -3,000]{.underline} [Loss -4,000]{.underline}

Difference \$l,500 Difference \$ 500

b\. VA\'s loss or gain realized on the resale is computed by PMS based
on Finance input and takes into consideration acquisition, management,
and resale expenses. These are actual expenses incurred for the purchase
of the property (claim paid, taxes, repairs, fees to the property
management broker, and the sales commission and costs). VA\'s
administrative costs for handling the property are also estimated by
PMS, and added to any loss or subtracted from any gain computed. The
computation for administrative expense is based on the number of days
from the date the acquisition voucher is paid (PMS ­Title Status \"4\" -
TT 606) to the date the property is sold, the interest rate on the
guaranteed loan, and the total paid to the holder (claim plus
acquisition).

c\. PMS will select cases meeting the criteria described in
subparagraphs a(l) and (2) above at the end of the fifth month following
the month in which the property was sold. A system-generated RPO (reason
code 91) will be sent to the appropriate station from Austin DPC for
review and analysis. Adjustments will not be made when the property was
resold to a former owner. When the RPO 91 shows that no commission has
been paid, the related loan folders will be reviewed to determine
whether the property was sold to a former owner.

d\. The RPO 91\'s will be reviewed for accuracy of the data. If the data
appears correct and an adjustment is appropriate, the amount specified
will be adjusted to reflect VA\'s actual net loss and Finance activity
will be notified of the remaining debt by an amended VA Form 26-1833. No
action will be taken to adjust the LCS master record. However, the
property record in PMS will require postsale adjustments by the Finance
activity. If the debt, as a result of the adjustment, has been paid in
full or in part, the adjustment will be limited to an amount sufficient
to eliminate the present balance. In no event will the adjustment
entitle an obligor to a refund of any amount already paid. In the event
a deed in lieu of foreclosure was accepted or a debt was not established
incident to a bankruptcy, the amount of any reduction is for restoration
of entitlement purposes only, and no adjustment of the property account
will be made.

e\. Upon receipt of the amended VA Form 26-1833, Finance activity will
take necessary action to return the debt reduction amount back to the
station (if transferred to Hines DPC), and will process a TT

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M26-4 April 20, 1992

612.02 in PMS to increase the capital value of the property by the same
amount. Since the property has been sold, a TT 613.09 for the same
account must also be processed to clear the added capital value from the
property account. In addition, Finance activity will prepare OF 1017G,
Journal Voucher, to debit account 1182.02 and credit account 1162.03 by
the same amount. Any questions on Finance activity\'s actions should be
directed to the Office of Budget and Finance.

f\. The RPO 91 will contain information showing how the analysis was
performed, and indicating the amount of adjustment \"Adjust\" and new
upset price. Items to check include the sale price \"Sales-Real Prop.
Amount,\" to ensure that it appears reasonable, and the \"Sales
Expense\" (check the commission to ensure it is coded and that it does
not exceed 6 percent of the sales price by more than a typical bonus
amount). The \"DEBT\" figure in the shaded area should equal the
difference between the \"Total Paid Holder\" and \"Upset Price\" fields,
less an amount in \"Acquisition Costs (Non-Cash).\"The \"Sales Date\"
should be later than the \"Date Title Acq.\"

g\. If the property is resold by VA prior to the payment of the claim
under loan guaranty, an RPO 91 will not be automatically produced. In
this case, if a waiver request is filed and the veteran questions the
gain on resale, or the results of VA\'s resale are otherwise questioned,
stations should contact Central Office (261) for advice concerning any
adjustment.

[3.15]{.underline} [TRANSFER OF PROPERTY TO VA]{.underline}

a\. If VA Form 26-8903, Notice for Election to Convey and/or Invoice for
Transfer of Property, is not received within 2 weeks after a holder
acquires a property which it has the option to convey to VA, an
aggressive followup will be maintained until it is received with a view
to avoiding unnecessary delay in completing the transfer of the property
(see subpar. d below).

b\. VA Form 26-8903 will be prepared in quadruplicate in the Loan
Service and Claim Section at the same time FL 26-639 is prepared. Items
1, 2, 3, and 10a or 10b of VA Form 26-8903 will be completed by VA. VA
Form 26-8903 in quadruplicate will then be sent to holders as an
enclosure to FL 26-639. Holders will be required to submit VA Form
26-8903 in triplicate when they intend to convey a property to the
Secretary as prescribed in 38 CFR 36.4320. If the holder does not fully
complete all of the remaining pertinent items on VA Form 26-8903, Loan
Guaranty personnel will immediately contact the holder by telephone and
ask that the necessary information be provided.

c\. [Disposition of VA Form 26-8903]{.underline}

\(1\) The [original]{.underline} of VA Form 26-8903 will be used as the
property acquisition voucher. Upon notice from District Counsel of
acceptable title, the amount due the holder for the acquisition of the
property

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June 29, 1993 M26-4

Change 5

will be entered in the appropriate block of VA Form 26-8903 and the form
then signed, dated and forwarded to the Finance activity for payment. It
is expected that the property acquisition voucher will be completed and
forwarded to Finance within 5 days from the date of notice of acceptable
title. If authorization for payment of the voucher is handled by the
Property Management Section, the original of VA Form 26-8903 will be
forwarded to Property Management for appropriate action.

\(2\) One copy, showing the date the property is assigned to the
Property Management Section, will be forwarded to Property Management
within 2 workdays of receipt of VA Form 26-8903 from the holder.

\(3\) One copy will be retained in the loan folder and will be disposed
of in accordance with RCS VB-1, part I, item No. 12-110.350.

d\. [Purchase of Property Under 38 U.S.C. 3720]{.underline}. There may
be instances when the holder fails to notify VA of its intention to
convey title to the Secretary within the 15 days prescribed in 38 CFR
36.4320(a) and (c). Regardless of this fact, the Director, Loan Guaranty
Officer, or Assistant Loan Guaranty Officer may, under the authority
granted in CFR 36.4342(a), agree to purchase the property under 38
U.S.C. 3720(a), under the same terms and conditions as would have
existed if the conveyance were made under 38 CFR 36.4320(a) or (c). Such
purchases should be limited to cases when it is determined that it was
the holder\'s intention to elect to convey title to the Secretary within
the 15 day limitation, a reasonable explanation has been made for
failure to give timely notice of election to convey the Secretary as
prospective owner has not been placed in a worsened position by reason
of the delay and the holder\'s notice of election to convey title to the
Secretary is received within 60 days from the date required by 38 CFR
36.4320(a) or (c). When the holder\'s notice of election to convey title
to the secretary is not received within the time specified above, or
when it is believed the other conditions prescribed herein have not been
met, the loan folder may be submitted to Central Office (261) for review
and consideration of a waiver under criteria established by the
Secretary, of the holder\'s failure to advise within 15 days of its
election to convey or transfer to the Secretary as required by 38 CFR
36.4320(a) and (c).

[3.16]{.underline} [BIDDING BY VA AT PUBLIC SALES\']{.underline}

Normally it should not be necessary for a representative of the
Government to appear and bid at a public sale in connection with the
termination of a guaranteed loan. Should the need arise, stations should
contact Central Office (261), to discuss procedures.

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M26-4 June 29, 1993

Change 5

[3.17]{.underline} \[[INDEBTEDNESS OF OBLIGORS ON GUARANTEED
LOANS]{.underline}

VA Form 26-1833, Advice Regarding Indebtedness of Obligors on Guaranteed
or Insured Loans, will be prepared when the final accounting between VA
and the holder is completed and the claim is authorized for payment; it
should be processed with the analysis of account and claim which serves
as the payment voucher. It is also prepared in debt plus cases, except
at field stations where the Finance activity has determined it is not
necessary. An original and three copies are prepared. One copy is
retained in the loan folder and will be disposed of in accordance with
RCS VB-1, part I, item No. 12-100.120. The original and two copies will
be sent to the Finance activity (one copy is, retained in Finance, one
is placed in the veteran\'s C-folder and one is sent to the Debt
Management Center). VA Form 26-1833 provides Finance with information on
the liable obligors and the basis for their liability. It also explains
any difference between the amount of the claim paid and the amount of
the liability account(s) Finance will establish, and documents any
releases of liability. When the information called for in a particular
section of the form is not applicable or not available, that section
will be left blank.

a\. [General Information]{.underline}. Blocks 1 through 11 provide
identifying information about the original veteran(s), any
co-obligor(s), and the loan.

b\. [Section I]{.underline}. This section calculates any difference
between the amount of claim paid and the amount of the obligors
liability.

\(1\) [Claim Paid]{.underline}. The amount of the claim, or compromise
claim, paid is entered in block 12.

\(2\) [Credits to the Veteran\'s Liability Account]{.underline}. Enter
in blocks 13A through F any credits which cause the liability account to
be less than the amount of claim paid. These credits include: items
allowable in the claim under 38 CFR 36.4276, 36.4313, or 36.4320 for
which the obligor is not liable to VA (these may include the costs of
title evidence, certain liquidation expenses, items not chargeable under
the terms of the loan agreement or local law, appraisal fees\--advice
concerning questionable items should be obtained from District Counsel);
real estate taxes paid by the holder covering a period after the
foreclosure sale date or the expiration of any redemption period,
whichever is later; hazard insurance premium refunds received by VA
following the cancellation of coverage on acquired properties; the
funding fee credit if the loan was closed before October 1, 1982, and a
funding fee was paid; and, any other appropriate credits. NOTE: Funding
fees collected on loans closed on or after October 1, 1982, are not to
be credited. If an RPO 91 is generated by Analysis After Sale and an
amended VA Form 26-1833 is prepared, the adjustment amount will be shown
as a credit in 13F.

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June 29, 1993 M26-4

Change 5

\(3\) [Charges to the Veteran\'s Liability Account]{.underline}. Enter
in blocks 14A and B any charges which increse the amount of the
liability account to be established.

\(a\) In some cases, it may be necessary to offset an overpayment made
to a holder on a previous claim against a claim payment subsequently
made to the holder. (See par. 2.03d.) In the case of an offset to
recover an overpayment on a previous claim, the liability account of the
obligor(s) on the loan in connection with which the overpayment was made
will be credited with the amount of the offset by advising Finance by a
separate memorandum of recovery of the overpayment. Since the claim
being offset is artificially reduced by the offset, the amount off set
must be charged to the liability account to increase it to the proper
level.

\(b\) When a deficiency judgment is obtained [by VA]{.underline} and
attorney\'s fees are included, the fees so allowed will be charged to
the obligr\'s liability account. The charge may not exceed the amount
legally allowable and may not exceed the following:

[1]{.underline}. If a fee attorney is employed, the actual amount paid
the fee attorney; or,

[2]{.underline}. If services of a staff attorney are used, an amount
equivalent to the fee which would have been payable if a fee attorney
had been employed.

In addition, the amount of the court costs and other expenses included
in the judgment and actually disbursed will be charged to the obligor\'s
liability account.

\(c\) If a supplemental claim is paid, an amended VA Form 26-1833 must
be prepared showing the additional charge to the liability account in
block 14B. If only part of the supplemental claim is eligible for
inclusion in the obligor\'s indebtedness to VA, the total paid will be
entered in 14B and the ineligible amount will be entered in the
appropriate part of block 13.

c\. [Section II]{.underline}. This section summarizes information
documented elsewhere in the loan folder on releases of liability which
have been granted to any of the obligors. If additional space is
necessary to describe all releases, the reverse of the loan folder copy
of the form, or an attachment to the form, may be used for this purpose.

\(1\) [GIF Loans]{.underline}. If the loan closed after December 31,
1989, and there is no finding of fraud, misrepresentation or bad faith
which would authorize VA to establish an indebtedness against the
veteran, block 16A should be annotated to show the veteran has been
released from liability under 38 U.S.C. 3703(e)(1). The date of the
release will be the date the form is completed.

3-29

M26-4 June 29, 1993

Change 5

\(2\) [38 U.S.C. 3713(a)]{.underline}. If the commitment for the loan
was made before March 1, 1988, and the veteran applied for and received
a release of liability, block 16B should be annotated to show the
veteran has been released from liability under 38 U.S.C. 3713(a) and the
date of the release.

\(3\) [38 U.S.C. 3713(b)\--Release Granted]{.underline}. If the
commitment for the loan was made before March 1, 1988, and the veteran
has been granted a retroactive release of liability, block 16C should be
annotated to show the veteran has been released from liability under 38
U.S.C. 3713(b) and the date of the release. NOTE: A veteran who obtained
a loan based on a commitment issued on or after March 1, 1988, and sold
the property without obtaining a release of liability under 38 U.S.C.
3714; i.e., the veteran permitted the loan to be assumed without
obtaining prior approval from VA, either because the holder was not
notified of the transfer or because the transferee was not found
qualified and the veteran agreed to remain liable may not be granted a
release of liability under 38 U.S.C. 3713(b). Such cases should be rare
and must be brought to the attention of Central Office (261) before VA
Form 26-1833 is completed.

\(4\) [38 U.S.C. 3713(b)\--Release Not Granted]{.underline}. If the
commitment for the loan was made before March 1, 1988, and the veteran
is not found eligible for a retroactive release of liability under 38
U.S.C. 3713(b) and is not granted a release under any other provision of
the law or regulations, block 16D should be briefly annotated with the
reason why a retroactive release was not granted. NOTE: If the loan
closed based on a commitment made on or after March 1, 1988, the case
must be brought to the attention of Central Office (261) before the
release is denied as being ineligible for consideration under 38 U.S.C.
3713(b).

\(5\) [38 U.S.C. 3720(a)(4)]{.underline}. If any liable obligors were
released by an act of an official authorized to exercise any of the
powers of the Secretary enumerated under 38 U.S.C. 3720(a)(4), block 16E
should be annotated to the name(s) of the obligor(s) released and the
date.

\(6\) [38 U.S.C. 3714]{.underline}. If the commitment for the loan was
made on or after March 1, 1988, and the veteran applied for and received
a release of liability, block 16F should be annotated to show the
veteran has been released from liability under 38 U.S.C. 3714 and the
date of the release.

\(7\) [38 CFR 36.4323(e)]{.underline}. If all or part of VA\'s
collection rights with respect to any obligor have been released prior
to payment of the claim pursuant to provisions of 38 CFR 36.4323(e),
block 16G will be annotated to show their names, the date of the release
and the amount released. (See par. 2.06d.)

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June 29, 1993 M26-4

Change 5

\(a\) The date of release will, in a complete waiver of collection
rights, be the date of the memorandum in the loan folder documenting the
decision; in a partial release, it will be the date the promissory note
was executed by the obligor.

\(b\) The amount of the release will be the difference between the
obligor\'s liability (block 15) and the amount of the liability account,
if any, which is being established against the obligor.

\(c\) If a complete waiver of collection rights has been granted, a copy
of the memorandum documenting the decision will be attached to the
original and each copy of VA Form 26-1833. If collection rights have
been compromised and a partial release granted a copy of the obligor\'s
written liability agreement (see par. 2.06d(7)) and a copy of the
promissory note will be attached to the original and each copy of VA
Form 26-1833. The original promissory note will be retained in the
safekeeping folder.

\(8\) [Bankruptcy]{.underline}. If any liable obligors were released as
a result of bankruptcy, block 16H should be annotated to show the
release and provide the bankruptcy case number, the date filed and the
date of discharge.

\(9\) [Any Other Reason]{.underline}. A release of liability of any
obligor for any other reason will be annotated in block 16I to give the
reason for the release and the effective date of the release. This block
will also be used to annotate cases in which an amended VA Form 26-1833
is prepared to advise Finance that an existing indebtedness has been
found to be not valid (see par. 3.18).

d\. [Section III]{.underline}. This section describes the legal basis
for, and the extent of, the liability of each obligor. Enter the name,
social security or taxpayer identification number, and the amount of
indebtedness for each liable obligor under subrogation and/or indemnity,
whichever is appropriate. Enter the current address, if known, for any
transferee owners. If the debt is subject to collection under a
deficiency judgment reported in section IV, the box in block 17C should
be checked. Debts based solely on promissory notes will be entered in
block 17D and annotated to indicate that the note is attached.

\(1\) [Transferee Defaults\--Grantee Liability]{.underline}. If the
veteran-borrower was not the title holder at the time the loan was
terminated, it is necessary to establish whether any transferees,
immediate or remote, are legally liable for the debt to the Government
arising from termination of the loan and payment of a claim under loan
guaranty. This information should be available from review of the
foreclosure documents and the transfer deeds submitted by the holder
with the claim. In questionable cases, advice should be obtained from
the District Counsel.

3-31

M26-4 June 29, 1993

Change 5

\(2\) [Transferee Defaults\--Original Veteran\'s Liability]{.underline}.
In most cases, it is anticipated that the original veteran will have
been released from liability under one of the provisions of the law and
regulations itemized in section II. A retroactive release of liability
under 38 U.S.C. 3713(b) and 38 CFR 36.4323(g) for the original veteran
must [always]{.underline} be considered at the time VA Form 26-1833 is
completed if the loan was closed based on a commitment issued before
March 1, 1988 and veteran remains liable. If additional time is needed
to develop information which is needed to determine whether a release
can be granted under 38 U.S.C. 3713(b) (see M26-3, par. 2.59) section
III will be annotated to show that a liability determination with
respect to the original veteran is pending. An amended VA Form 26-1333
will be prepared when the decision is made.

\(3\) [Federal Employees]{.underline}. If any of the obligors are
Federal Government employees or were Federal Government employees and
are subject to Civil Service or FERS (Federal Employees\' Retirement
System) retirement, such information should be entered in block 17B.

\(4\) [GIF Loans]{.underline}. If an indebtedness is established against
a veteran who would normally not be subject to liability because the
loan closed after December 31, 1989, block 17A will be documented to
state that as a result of fraud, misrepresentation or bad faith the
veteran is not released from liability. In such cases, the loan folder
must be documented to explain the nature of the fraud, misrepresentation
or bad faith because the validity of the indebtedness may be
subsequently questioned.

e\. [Section IV]{.underline}. Information with respect to deficiency
judgments against the obligors obtained by either a holder or VA will be
indicated in this section. The notation \"no judgment\" will be entered
in block 18 when applicable. In case of the assignment of a judgment to
the Secretary or the obtaining of a judgment subsequent to the
completion of the initial VA Form 26-1833, a supplemental VA Form
26-1833 should be prepared indicating only information with respect to
the judgment. If the judgment obtained is not sufficient for VA to
proceed with collection such as a judgment \"in rem\" in certain
jurisdictions, or if additional legal action is necessary to perfect
VA\'s right to execute collection, block 22 should be annotated
accordingly. In case of any doubt, the advice of District Counsel should
be obtained. In block 23, check the applicable foreclosure type. Debts
established without a foreclosure should be entered as non-judicial or
no foreclosure (Type 0). These include debts based on promissory notes
in voluntary conveyance cases and compromise claim cases, and any other
debts established where no foreclosure has taken place.\]

3-32

September 20, 1993 M26-4

Change 6

[3.18]{.underline} [VETERAN\'S APPEAL PROCEDURES (DUE PROCESS) FOR
LOAN]{.underline}

[GUARANTY DEBTS]{.underline}

a\. [Background]{.underline}. After Loan Guaranty creates an
indebtedness, the local Finance activity establishes the indebtedness in
the accounting system and forwards a copy of VA Form 26-1833, Advice
Regarding Indebtedness of Obligors on Guaranteed Loans, or VA Form
26-6822, Advice of Termination and Indebtedness on Portfolio Loans, to
the DMC (Debt Management Center) in St. Paul, Minnesota, for collection
action. Three computer-generated letters are sent by the DMC at 30 day
intervals. The first letter explains the debtor\'s due process rights
which include the right to dispute the validity and/or the amount of the
debt. (See fig. 7, FL 4-475, and fig. 8, FL 4-476, for the text of the
letter.)

\(1\) [Veterans Actions]{.underline}. When the veteran learns that an
indebtedness has been established, he/she will generally seek
information about how the debt was created, request an accounting or
computation of the debt, dispute the validity of the debt, and/or
request waiver of the debt. These requests are generally presented in
writing and sent to the DMC or the regional office of jurisdiction.

\(2\) [VA Actions]{.underline}. Requests for information about the debt
received at the DMC will be referred to the Loan Guaranty Division at
the regional office of jurisdiction for response. Responses are to be
provided as expeditiously as possible. Waiver requests will be referred
to the local COWC (Committee on Waivers and Compromises).

\(3\) [COVA (Court of Veterans]{.underline} [Appeals)]{.underline}. COVA
has found that VA regulations permit a challenge to VA\'s conclusion
that a debt exists. Disputes concerning the amount and validity of a
veteran\'s debt are appealable to the Board of Veterans Appeals. The
Court has jurisdiction to review the decisions of the Board of Veterans
Appeals on these issues.

b\. [Procedure]{.underline}

\(1\) If a veteran chooses to seek information and/or dispute the amount
or validity of the debt, he/she need only write to VA. No specific forms
are required. The Loan Guaranty Division of jurisdiction will identify
the issue(s) presented, review the accuracy of the decision(s) made and
provide a written response to the veteran.

\(2\) The written response will also advise the veteran of further
appeal rights in the event that the written response has not resolved
the issue to the veteran\'s satisfaction.

\(3\) The veteran is entitled to file a notice of disagreement, be
represented by an accredited representative, request a hearing, and
appeal to the Board of Veterans Appeals. Field stations should follow
the appeal procedures as outlined in Manual

M26-3, paragraph \[2.59i\].

3-33

M26-4 September 20, 199

Change 6

\(4\) Loan Guaranty Divisions should obtain current copies of Title 38,
Code of Federal Regulations, Part 19, Board of Veterans\' Appeals:
Appeals Regulations, and Part 20, Board of Veterans\' Appeals: Rules of
Practice. Training should be conducted for those employees who will
participate in responding to veterans\' disputes and appeals processing.
In order to ensure organizational consistency, Loan Guaranty should also
coordinate with other operating elements at the regional office so that
local processing and tracking procedures are followed.

c\. [Amount of Debt]{.underline}. No particular format is suggested or
required when responding to inquiries regarding the computation of the
claim payment and subsequent indebtedness. The provisions of paragraph
3.17 may be helpful in preparing the response. Personnel should also
verify whether there was a gain after sale of the property (par. 3.14)
and, if so, whether the veteran\'s indebtedness was adjusted
accordingly. If an adjustment was not made but should have been, an
amended VA Form 26-1833 should be prepared to reduce the veteran\'s
indebtedness. The response should advise the veteran of adjustment.

\(1\) [Inaccurate Liquidation Appraisal]{.underline}. A veteran may
dispute the amount of debt by asserting the property was undervalued,
thus increasing the indebtedness unnecessarily. In the response, it is
appropriate to explain the purpose of the appraisal, that it was
performed by an independent fee appraiser, reviewed by a staff
appraiser, and, if field reviewed by VA staff, that review was subjected
to supervisory review. It should be explained that VA is required by law
to reduce the appraised value by our estimated costs of acquisition,
management and resale in order to determine the property\'s net value to
the Government. A comparison of the net value and the final sales price
when the property is sold by VA may support a conclusion that the
appraised value was reasonable unless the indebtedness has been reduced
through analysis after sale of the property.

\(2\) [Untimely Liquidation]{.underline}. A veteran may dispute the
amount of debt by claiming that the loan was not terminated timely
because of inefficiencies on the part of the loan holder and/or VA which
created a larger debt. Generally, an explanation of events and
corresponding timeframes will constitute an acceptable response. If it
appears the veteran\'s assertion is correct, the letter to the veteran
should admit this is the case and explain that the delay may be taken
into consideration by the Committee on Waivers and Compromises in
reviewing his/her waiver request. Loan Guaranty is not authorized to
adjust the indebtedness after the loan is foreclosed and a claim paid;
such action is reserved for the COWC.

d\. [Validity of the Debt]{.underline}. VA\'s right to establish debts
following payment of a guaranty is derived from the governing law and
regulations.

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December 3, 1995 M26-4

Change 11

\(1\) If VA pays a claim to a holder on a guaranteed loan which closed
prior January 1, 1990, the amount of this payment becomes a debt owing
to the Government by the veteran (38 CFR 36.4323(e)). The United States
Supreme Court upheld VA\'s right to indemnity from veterans in [United
States v. Shimer]{.underline}. The Supreme Court further held this right
supersedes State laws which limit a private lender\'s right to collect a
deficiency. (In some jurisdictions, VA\'s indemnity rights may be
limited as a result of ongoing litigation. The District Counsel should
be requested to provide guidance as to the existence of such litigation
and its effect on indemnity debts.)

\(2\) In addition, in most cases VA is \"subrogated\" to the rights of
the loan holder to the extent of any guaranty claim payment (38 U.S.C.
3732(a)(1) and 38 CFR 36.4323(a)). This means VA has the same rights to
collect a deficiency that the foreclosing holder had under State law (up
to the amount VA paid the holder under the guaranty claim). Before VA
may collect under subrogation, VA must insure that the holder complied
with all State law requirements for enforcing the deficiency debt.

\(3\) Care must be given not to confuse VA\'s two rights. Subrogation
applies to all obligors (e.g. the veteran, the veteran\'s spouse, and
all assumers), provided the holder had collection rights under State
law. Indemnity applies only to the veteran (and an assumer approved
under 38 U.S.C. 3713 or 3714) and is not generally limited by State law.

\(4\) Notwithstanding the above, under 38 U.S.C. 3703(e) VA may not
enforce either indemnity or subrogation against a veteran whose loan for
a conventionally built home was closed after December 31, 1989, except
in the case of misrepresentation, fraud, or bad faith in connection with
either obtaining the loan or the default. VA may, however, enforce both
rights against liable assumers, and veterans with manufactured home
loans regardless of the date the loan was closed.

\(5\) If a veteran disputes or appeals the validity of a debt and review
shows the debt was created as a result of a transferee\'s default, a
determination should be made as to whether the veteran would have
qualified for a preforeclosure release of collection rights under
paragraph 2.06d(2)(e). If the loan was foreclosed before the effective
date of that paragraph, or if preforeclosure release was not considered
due to an oversight, the appeal may be upheld and the debt canceled.
Such a finding will eliminate the need to consider applicability of
[U.S. v. Whitney]{.underline} to the case.

e\. [U.S. v. Whitney]{.underline}. In disputing the validity of the
debt, a veteran may claim to have received no notification from VA of a
transferee\'s default. The U.S. District Court for the Western District
of New York ruled that in order to recover under its right of indemnity,
VA was required to demonstrate that it had taken reasonable action to
attempt to notify the veteran by mail or other means as certain to
ensure notice of the foreclosure. The

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M26-4 December 3, 1995

Change 11

Court did not specify the form of the notice that must be furnished or
the lengths to which VA must go in an effort to locate the veteran.
However, it found that some minimal due process is required. \[The
nature of the required notice was further defined by the U.S. District
Court for the District of Minnesota in [Vail v. Brown]{.underline}. The
Court confirmed that VA Form 26-8762, Notice to Borrower Regarding
Foreclosure of Mortgage, or FL 26-251 complied with due process
requirements if VA had made a good faith effort to locate the veteran
and mail notice of a pending foreclosure using these forms. The Court
also ordered that for future cases (i.e., for foreclosures which take
place after January 14, 1994) notice of the foreclosure sale date must
be sent to the veteran at his or her last known address by registered
mail. The notice must be sent not more than 60 days or less than 20 days
before the anticipated sale date, and may state a 2-week period during
which the sale is expected to be held. This notice requirement would
also apply to preservation of the indemnity liability of any
intermediate transferee.\]

\(1\) As part of the \"Whitney\" review process,, the Loan Guaranty
Officer at the office of jurisdiction will examine the loan folder to
determine if VA made a reasonable effort to notify the original
veteran-borrower of the transferee\'s default \[in accordance with
subparagraph e above\], or whether State law permits a loan holder (and
VA under its right of subrogation) to collect a deficiency judgment
without providing the veteran with actual notice. District Counsel will
provide an opinion to Loan Guaranty as to whether collection under
subrogation is possible where prior notice of the foreclosure was not
given to the veteran or where there is a question as to the adequacy of
the notice.

\(2\) If VA attempted to notify the veteran of the default,
notwithstanding the fact that the, veteran may not have actually
received the notice, or if notice is not required under State law, then
the debt is valid unless District Counsel has issued an opinion to the
contrary. However, if examination reveals that VA made no attempt to
notify the veteran, and such failure would preclude recovery under State
law, then the debt will be canceled as being without legal merit. An
explanation of the facts in the case relative to the action VA took and
the State law involved, should be sufficient to address the veteran\'s
concerns on this issue.

f\. [Travelstead v. Derwinski]{.underline}. If the veteran\'s dispute is
based on entitlement to a retroactive release of liability it will be
handled in accordance with the procedures outlined in M26-3, paragraphs
2.58 and 2.59. Disputing a decision for denying the release would
constitute a notice of disagreement and would be handled as part of the
appeals procedure in M26-3, paragraph 2.59g.

g\. [Other Legal Challenges]{.underline}. With any legal challenge,
including those mentioned above, the advice of the District Counsel
should be sought when providing a response to a veteran unless Loan
Guaranty has clear precedents for addressing the issue.

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