***REVISION D***

![](media/image1.png){width="1.5047244094488188in"
height="1.3208661417322836in"}

**OSMA Management of NASA Safety Reporting System (NSRS)**

\_\_[/s/ James D. Lloyd for]{.underline} [ February 2, 2006]{.underline}

Bryan O'Connor Date

Chief Safety and Mission Assurance

**DOCUMENT HISTORY LOG**

  ------------- ------------ --------------- ----------------------------------
  **Status      **Document   **Effective     **Description**
  (Draft/       Revision**   Date**          
  Baseline/                                  
  Revision/                                  
  Canceled)**                                

  Baseline                   February 17,    
                             2000            

  Revision      A            November 14,    Editorial corrections to Section 1
                             2000            and Section 5 Flowchart and steps
                                             6.07, 6.10, 6.11 and 6.13.

                B            February 1,     Changed HOWI Author. Added
                             2002            customer list. Editorial
                                             correction to definition in
                                             section 3.2, references 4.6 and
                                             4.7, and step 6.07. Process
                                             explanation added to section 6
                                             introduction and step 6.15.
                                             Changed steps 6.16 and 6.17 and
                                             Appendix A form.

                C            March 31, 2004  Editorial and organizational
                                             changes to all sections.

                D            February 2,     Updated to new Organization
                             2006            Structure
  ------------- ------------ --------------- ----------------------------------

HOWI Authors: SARD/Eric Raynor

OSMA Staff Member Responsible for this HOWI: SARD/Michael G.
Stamatelatos, Ph.D.

Customers for this HOWI: Internal: Chief SMA and\
the NASA Workforce

External: none

![](media/image2.wmf)

# Purpose

The purpose of the Office of Safety and Mission Assurance (OSMA)
Headquarters Office Work Instruction (HOWI) is to document the
administration process for the NASA Safety Reporting System (NSRS).

# Scope and Applicability

This HOWI applies to the OSMA staff members who manage the NSRS (and its
support contractor) and the OSMA management in their review of these
efforts. The following personnel are involved with the management of the
NSRS:

-   The contractor-operated NSRS Administrative Office

-   The NASA HQ Office of Safety and Mission Assurance

-   Chief of Safety and Mission Assurance

-   Director, Safety and Requirements Assurance Division

-   NSRS TAG Chairperson

-   NSRS COTR

-   NSRS HQ TAG members, as appointed by the NSRS TAG Chairperson

-   Center TAG Representatives

-   NSRS Reporters (civil servant or contractor)

# Definitions

## [Anonymous (with respect to the NSRS Process)]{.underline}: Reporters\' identities will not be disclosed and no submitted information shall be used directly or indirectly to identify any reporter

## [Chief SMA:]{.underline} Chief Safety and Mission Assurance

## [COTR:]{.underline} Contracting Officer Technical Representative 

## [Headquarters and Center Technical Advisory Groups:]{.underline} NSRS TAG working groups internal to NASA Centers/Facilities

## [NSRS Administration Office]{.underline}: The office of the NSRS Support Contractor who administers the anonymous reporting system and works in close coordination with NSRS Chair and the CoTR. 

## [NSRS Chair]{.underline}: The Chair of the NSRS Technical Advisory Group at NASA Headquarters

## [NSRS Reporter]{.underline}: Person making the NSRS report.

## [NSRS Technical Advisory Group (TAG)]{.underline}: The Headquarters and Center NSRS representatives who assist the NSRS Chair in the timely investigation and close out of NSRS reports.

## [Report Closure]{.underline}: The approval of the NSRS report response by the NSRS Chair and the Director, Safety and Assurance Requirements Division.

# Reference Documents

The documents listed in this section are used as reference materials for
performing the processes covered by the Quality Management System (QMS).
Since all NASA Headquarters Level 1 (QMS Manual) and Level 2
(Headquarters Common Processes) documents are applicable to the QMS,
they need not be listed in this section unless specifically referenced
in this OSMA HOWI.

## [41 CFR Subpart 101-37.11: *Accident and Incident Reporting and Investigation (Federal Property Management Regulations)*](http://www.access.gpo.gov/nara/cfr/waisidx_99/41cfr101-37_99.html) \[This reference only used if the National Transportation Safety Board is involved\]

## [NPD 8700.1: *NASA Policy for Safety and Mission Success*](http://www.hq.nasa.gov/office/codeq/doctree/87001.htm)

## [NPD 8710.2: *NASA Safety and Health Program Polic*y](http://www.hq.nasa.gov/office/codeq/doctree/87102.htm)

## [NPR 8621.1: *NASA Procedural Requirements for Mishap Reporting, Investigating, and Recordkeeping*.](http://nodis3.gsfc.nasa.gov/displayDir.cfm?Internal_ID=N_PR_8621_001A_&page_name=main)

## [NPR 8715.3: *NASA Safety Manual*](http://www.hq.nasa.gov/office/codeq/doctree/8715d2.htm)

## NSRS Investigator's Guide (version 1.1)

## NSRS Technical Manual (Revised: February 14, 2001)

# Flowchart

![](media/image3.wmf){width="7.0375in" height="7.457638888888889in"}

![](media/image4.wmf){width="4.579166666666667in"
height="3.1180555555555554in"}

# Procedure

Note: ALL NSRS Report processing MUST ensure ANONYMITY of the reporter.

The NSRS Administration Office receives a new NSRS report, removes
identifying information concerning the reporter from the report, then
forwards the sanitized report to the NASA NSRS Chair. The NSRS Chair is
pre‑notified of the report by telephone. If the NSRS Chair is not
available, the Director, Safety and Assurance Requirements Division will
be telephoned or paged. This notification is not written to ensure the
report is not intercepted.

The NSRS Administration Office transmits the sanitized report by fax to
the NASA Safety and Assurance Requirements Division. The sanitized
reports include the report accession number, report type, dates
received, sanitized narrative, and callback results. When sanitized NSRS
reports are to be sent to NASA Safety and Assurance Requirements or the
TAG by fax, the recipient shall be notified that the transmission is
coming and should be prepared to retrieve it to prevent interception.

The references listed in Section 4 define the parameters which control
the process.

## NSRS Chair Initiate process: {#nsrs-chair-initiate-process .Procedure}

## Upon notification of a new NSRS report or receipt of the NSRS Open Report Log, the NSRS Chair initiates the process. {#upon-notification-of-a-new-nsrs-report-or-receipt-of-the-nsrs-open-report-log-the-nsrs-chair-initiates-the-process. .Indent}

## NSRS Chair New Report or Contract Monitoring {#nsrs-chair-new-report-or-contract-monitoring .Procedure}

## If there is a new NSRS report, the process continues with step 6.03, if there is a new copy of the NSRS Open Report Log, the process continues with step 6.16. {#if-there-is-a-new-nsrs-report-the-process-continues-with-step-6.03-if-there-is-a-new-copy-of-the-nsrs-open-report-log-the-process-continues-with-step-6.16. .Indent}

## NSRS Chair Review New Report: {#nsrs-chair-review-new-report .Procedure}

## The NSRS Chair reviews the new NSRS report for completeness. A complete NSRS report has adequate data fields on the form filled in to evaluate the reported concern. This evaluation is based on the professional background of the NSRS Chair. The NSRS Chair initiates and attaches a NSRS Action Log (Appendix B) to the report file. {#the-nsrs-chair-reviews-the-new-nsrs-report-for-completeness.-a-complete-nsrs-report-has-adequate-data-fields-on-the-form-filled-in-to-evaluate-the-reported-concern.-this-evaluation-is-based-on-the-professional-background-of-the-nsrs-chair.-the-nsrs-chair-initiates-and-attaches-a-nsrs-action-log-appendix-b-to-the-report-file. .Indent}

## If there is a need for additional information to proceed with the investigation and/or resolution of the problem, the Chair directs the NSRS Administration Office to obtain more information from the NSRS reporter. In these cases, a callback to the reporter (if reporter can be identified) is completed as soon as possible after the NSRS Administration Office receives the report. Callbacks are required if the report does not explain what, why, how, when, and under what circumstances the hazard exists, or does not describe expected impacts if the hazard is not corrected. Additional callbacks may be made at the request of the NSRS Chair. {#if-there-is-a-need-for-additional-information-to-proceed-with-the-investigation-andor-resolution-of-the-problem-the-chair-directs-the-nsrs-administration-office-to-obtain-more-information-from-the-nsrs-reporter.-in-these-cases-a-callback-to-the-reporter-if-reporter-can-be-identified-is-completed-as-soon-as-possible-after-the-nsrs-administration-office-receives-the-report.-callbacks-are-required-if-the-report-does-not-explain-what-why-how-when-and-under-what-circumstances-the-hazard-exists-or-does-not-describe-expected-impacts-if-the-hazard-is-not-corrected.-additional-callbacks-may-be-made-at-the-request-of-the-nsrs-chair. .Indent}

## NSRS Chair Is Report Complete? {#nsrs-chair-is-report-complete .Procedure}

## If the NSRS Chair identified a need for additional information in the review, then the report is returned to the NSRS Administration Office for data gathering. Otherwise, the process continues. The Action Log is updated if it is returned to the NSRS Administration Office. {#if-the-nsrs-chair-identified-a-need-for-additional-information-in-the-review-then-the-report-is-returned-to-the-nsrs-administration-office-for-data-gathering.-otherwise-the-process-continues.-the-action-log-is-updated-if-it-is-returned-to-the-nsrs-administration-office. .Indent}

## NSRS Chair Report Processing Level: {#nsrs-chair-report-processing-level .Procedure}

## The NSRS Chair reviews each report for the following items to define the next step in processing the report: (The Action Log is updated if the report is marked as urgent, out-of-scope, or requires special processing.) {#the-nsrs-chair-reviews-each-report-for-the-following-items-to-define-the-next-step-in-processing-the-report-the-action-log-is-updated-if-the-report-is-marked-as-urgent-out-of-scope-or-requires-special-processing. .Indent}

## The NSRS Chair reviews the report for urgency. If the NSRS report is urgent and involves an upcoming NASA mission (i.e.; Shuttle Launch) the Director, Safety and Assurance Requirements Division is notified about the NSRS report. Immediate remedial action may be required. {#the-nsrs-chair-reviews-the-report-for-urgency.-if-the-nsrs-report-is-urgent-and-involves-an-upcoming-nasa-mission-i.e.-shuttle-launch-the-director-safety-and-assurance-requirements-division-is-notified-about-the-nsrs-report.-immediate-remedial-action-may-be-required. .Indent-w/#}

## NSRS reports that are deemed to be out-of-scope are closed out. Out-of-scope reports are ones which do not deal with a safety problem covered by NSRS. These may be provided to the other organizations for their action. {#nsrs-reports-that-are-deemed-to-be-out-of-scope-are-closed-out.-out-of-scope-reports-are-ones-which-do-not-deal-with-a-safety-problem-covered-by-nsrs.-these-may-be-provided-to-the-other-organizations-for-their-action. .Indent-w/#}

## The NSRS Chair determines if any special processing is required for further processing of the NSRS report. Several types of reports require special handling which include (but are not limited to) reports that contain national security classified information, reports containing very personal information which can not be sanitized without losing the nature of the report, reports of alleged criminal activity, and aspects that describe out‑of‑scope complaints or may involve very high profile personnel. The NSRS Technical Manual contains detailed procedures on Special NSRS Report Handling. Reports involving alleged criminal activity require that the NASA Inspector General Office be notified immediately.  {#the-nsrs-chair-determines-if-any-special-processing-is-required-for-further-processing-of-the-nsrs-report.-several-types-of-reports-require-special-handling-which-include-but-are-not-limited-to-reports-that-contain-national-security-classified-information-reports-containing-very-personal-information-which-can-not-be-sanitized-without-losing-the-nature-of-the-report-reports-of-alleged-criminal-activity-and-aspects-that-describe-outofscope-complaints-or-may-involve-very-high-profile-personnel.-the-nsrs-technical-manual-contains-detailed-procedures-on-special-nsrs-report-handling.-reports-involving-alleged-criminal-activity-require-that-the-nasa-inspector-general-office-be-notified-immediately. .Indent-w/#}

## For Launch/Mission Support problems the following special procedures apply: {#for-launchmission-support-problems-the-following-special-procedures-apply .Indent}

## Commencing with the Flight Readiness Review (FRR), about 2 weeks prior to each Space launch date and through recovery, the NSRS Administration Office will heighten its report handling posture. (Commencing at L‑2 days in the countdown, the NSRS Administration Office will report received life‑threatening safety concerns directly to the NSRS Chair, and Director, Safety and Assurance Requirements Division.) {#commencing-with-the-flight-readiness-review-frr-about-2-weeks-prior-to-each-space-launch-date-and-through-recovery-the-nsrs-administration-office-will-heighten-its-report-handling-posture.-commencing-at-l2-days-in-the-countdown-the-nsrs-administration-office-will-report-received-lifethreatening-safety-concerns-directly-to-the-nsrs-chair-and-director-safety-and-assurance-requirements-division. .Indent}

## NSRS Chair Processing Urgency {#nsrs-chair-processing-urgency .Procedure}

## Based on the previous step the report is processed either as out-of-scope, urgent requiring immediate remedial action, special processing, or normal processing. {#based-on-the-previous-step-the-report-is-processed-either-as-out-of-scope-urgent-requiring-immediate-remedial-action-special-processing-or-normal-processing. .Indent}

## Director, Safety and Assurance Requirements Division Initiate Immediate Remedial Action: {#director-safety-and-assurance-requirements-division-initiate-immediate-remedial-action .Procedure}

## The Director notifies the NASA SMA Offices and NASA management officials that are/should be involved with the NSRS report. Notification will be limited to the nature of the report and that immediate remedial action is needed. The selection of persons who is notified are based on the nature of the NSRS report and the breadth of the problem and its potential effect. The Director assures anonymity of the reporter. The goal of the notification is to prevent further hazard propagation, not to investigate the reported problem. {#the-director-notifies-the-nasa-sma-offices-and-nasa-management-officials-that-areshould-be-involved-with-the-nsrs-report.-notification-will-be-limited-to-the-nature-of-the-report-and-that-immediate-remedial-action-is-needed.-the-selection-of-persons-who-is-notified-are-based-on-the-nature-of-the-nsrs-report-and-the-breadth-of-the-problem-and-its-potential-effect.-the-director-assures-anonymity-of-the-reporter.-the-goal-of-the-notification-is-to-prevent-further-hazard-propagation-not-to-investigate-the-reported-problem. .Indent}

## For reports deemed urgent during launch operations, the Safety Representative located at KSC (or launch site) will ensure the proper action is taken with regards to the remedial action specified by the NSRS Chair or higher authority. The NSRS Administration Office will support the NSRS as urgent while launch is in progress, and until spacecraft is returned to earth or disposed of on orbit. {#for-reports-deemed-urgent-during-launch-operations-the-safety-representative-located-at-ksc-or-launch-site-will-ensure-the-proper-action-is-taken-with-regards-to-the-remedial-action-specified-by-the-nsrs-chair-or-higher-authority.-the-nsrs-administration-office-will-support-the-nsrs-as-urgent-while-launch-is-in-progress-and-until-spacecraft-is-returned-to-earth-or-disposed-of-on-orbit. .Indent}

## NSRS Chair Special Processing: {#nsrs-chair-special-processing .Procedure}

## The NSRS Chair will define the special processing needed for the report and add a cover to the report. The NSRS Chair will ensure that the special processing is maintained throughout the Report processing. This category of processing may be used for very sensitive reports or reports containing national security information. {#the-nsrs-chair-will-define-the-special-processing-needed-for-the-report-and-add-a-cover-to-the-report.-the-nsrs-chair-will-ensure-that-the-special-processing-is-maintained-throughout-the-report-processing.-this-category-of-processing-may-be-used-for-very-sensitive-reports-or-reports-containing-national-security-information. .Indent}

## NSRS Chair Return as Out-of-Scope {#nsrs-chair-return-as-out-of-scope .Procedure}

## The NSRS Chair returns the report to the NSRS Administration Office with direction that the report is to be identified as out-of-scope and closed out. {#the-nsrs-chair-returns-the-report-to-the-nsrs-administration-office-with-direction-that-the-report-is-to-be-identified-as-out-of-scope-and-closed-out. .Indent}

## NSRS Chair Report Processing {#nsrs-chair-report-processing .Procedure}

## The NSRS Administration Office retains the original report form and then returns the identification strip to the reporter.  {#the-nsrs-administration-office-retains-the-original-report-form-and-then-returns-the-identification-strip-to-the-reporter. .Out-of-Scope}

## The NSRS Chair adds the report accession number and investigative status to the NSRS status web page at <http://www.hq.nasa.gov/office/codeq/status/>. The NSRS Chair notifies the Director, Safety and Assurance Requirements Division, and other internal branches having interest in the reported incident. {#the-nsrs-chair-adds-the-report-accession-number-and-investigative-status-to-the-nsrs-status-web-page-at-httpwww.hq.nasa.govofficecodeqstatus.-the-nsrs-chair-notifies-the-director-safety-and-assurance-requirements-division-and-other-internal-branches-having-interest-in-the-reported-incident. .Indent}

## NSRS Chair Initiate/Update Investigation: {#nsrs-chair-initiateupdate-investigation .Procedure}

## The NSRS Chair has the responsibility to ensure that the safety issues reported to the NSRS are resolved. As an initial assessment, the NSRS Chair reviews the report and immediately deliberates with one or more NASA senior HQ OSMA officials to best determine how the report should be investigated and by whom it will be investigated. The goal of the investigation is to determine whether or not there actually is a safety issue or hazardous situation, and, if so, determine how best to mitigate and correct the problem, prevent further safety hazard propagation, and not to investigate in such a way as to lay blame or to uncover the identity of the reporter. The initial assessment to determine how to investigate and who should investigate is influenced by several factors which include: {#the-nsrs-chair-has-the-responsibility-to-ensure-that-the-safety-issues-reported-to-the-nsrs-are-resolved.-as-an-initial-assessment-the-nsrs-chair-reviews-the-report-and-immediately-deliberates-with-one-or-more-nasa-senior-hq-osma-officials-to-best-determine-how-the-report-should-be-investigated-and-by-whom-it-will-be-investigated.-the-goal-of-the-investigation-is-to-determine-whether-or-not-there-actually-is-a-safety-issue-or-hazardous-situation-and-if-so-determine-how-best-to-mitigate-and-correct-the-problem-prevent-further-safety-hazard-propagation-and-not-to-investigate-in-such-a-way-as-to-lay-blame-or-to-uncover-the-identity-of-the-reporter.-the-initial-assessment-to-determine-how-to-investigate-and-who-should-investigate-is-influenced-by-several-factors-which-include .Indent}

## - Criticality/Scope -- how urgent and/or widespread does the safety situation or hazard appear to be? To what levels of management has the NSRS author previously tried to address or resolve the concern?  {#criticalityscope-how-urgent-andor-widespread-does-the-safety-situation-or-hazard-appear-to-be-to-what-levels-of-management-has-the-nsrs-author-previously-tried-to-address-or-resolve-the-concern .Indent}

## - Subject Matter/Content -- does the specific nature of the concern appear to effect institutional, programmatic, and/or functional types of activities? {#subject-mattercontent-does-the-specific-nature-of-the-concern-appear-to-effect-institutional-programmatic-andor-functional-types-of-activities .Indent}

## Based on the initial assessment results, the NSRS Chair identifies an individual or team to investigate the NSRS report. These individuals or team members are typically chosen from among the pool of existing NSRS TAG team members. (TAG team members include senior staff in the HQ OSMA, as well as designated representatives from other NASA program and functional disciplines as well as NASA centers and component facilities.) In cases where a team is formed to investigate, a lead investigator is identified to conduct the overall investigation. {#based-on-the-initial-assessment-results-the-nsrs-chair-identifies-an-individual-or-team-to-investigate-the-nsrs-report.-these-individuals-or-team-members-are-typically-chosen-from-among-the-pool-of-existing-nsrs-tag-team-members.-tag-team-members-include-senior-staff-in-the-hq-osma-as-well-as-designated-representatives-from-other-nasa-program-and-functional-disciplines-as-well-as-nasa-centers-and-component-facilities.-in-cases-where-a-team-is-formed-to-investigate-a-lead-investigator-is-identified-to-conduct-the-overall-investigation. .Indent}

## The investigation will identify if a valid safety issue is discovered, and, if so, will oversee the development and implementation of a corrective action plan.  {#the-investigation-will-identify-if-a-valid-safety-issue-is-discovered-and-if-so-will-oversee-the-development-and-implementation-of-a-corrective-action-plan. .Indent}

## Generally, a written status report is due to the NSRS Chair every 30 days until the issue is satisfactorily resolved. (More frequent reporting may sometimes be required in cases where the nature of the concern requires more urgent action.) Once the investigation and all corrective actions have been completed, the NSRS investigative lead provides a recommendation for closure of the NSRS report, along with a closure rationale in writing, to the NSRS Chair. The Action Log and NSRS status web page are updated showing assignments made and direction given. {#generally-a-written-status-report-is-due-to-the-nsrs-chair-every-30-days-until-the-issue-is-satisfactorily-resolved.-more-frequent-reporting-may-sometimes-be-required-in-cases-where-the-nature-of-the-concern-requires-more-urgent-action.-once-the-investigation-and-all-corrective-actions-have-been-completed-the-nsrs-investigative-lead-provides-a-recommendation-for-closure-of-the-nsrs-report-along-with-a-closure-rationale-in-writing-to-the-nsrs-chair.-the-action-log-and-nsrs-status-web-page-are-updated-showing-assignments-made-and-direction-given. .Indent}

## **\*\* Note:** This step may also be reached as an output of either steps 6.14 or 6.18. In these steps additional guidance or direction was determined to be needed for the processing of the NSRS report. This may be due to timeliness, other similar reports, unacceptable closeout rationale, or any other reason deemed necessary in the professional opinion of the NSRS Chair, the SARD Division Director, or the Chief Safety and Mission Assurance Officer. The NSRS Chair provides the additional guidance to the lead investigator. {#note-this-step-may-also-be-reached-as-an-output-of-either-steps-6.14-or-6.18.-in-these-steps-additional-guidance-or-direction-was-determined-to-be-needed-for-the-processing-of-the-nsrs-report.-this-may-be-due-to-timeliness-other-similar-reports-unacceptable-closeout-rationale-or-any-other-reason-deemed-necessary-in-the-professional-opinion-of-the-nsrs-chair-the-sard-division-director-or-the-chief-safety-and-mission-assurance-officer.-the-nsrs-chair-provides-the-additional-guidance-to-the-lead-investigator. .Indent}

## **\*\* Note:** The NSRS Administrative Office is not authorized to discuss NSRS reports with anyone outside the NASA Safety and Assurance Requirements Division, including TAG members. TAG members must direct any questions about NSRS reports to the NSRS Chair. {#note-the-nsrs-administrative-office-is-not-authorized-to-discuss-nsrs-reports-with-anyone-outside-the-nasa-safety-and-assurance-requirements-division-including-tag-members.-tag-members-must-direct-any-questions-about-nsrs-reports-to-the-nsrs-chair. .Indent}

## NSRS Chair Review Closure Recommendations: {#nsrs-chair-review-closure-recommendations .Procedure}

## Justification of the TAG member\'s closeout recommendation is based on the input and concurrence of NASA Center senior management and safety officials. A closure recommendation from a TAG should be submitted using the NSRS closure format template and requires three concurrences/signatures before it will be considered for closure by the NSRS Chair:  {#justification-of-the-tag-members-closeout-recommendation-is-based-on-the-input-and-concurrence-of-nasa-center-senior-management-and-safety-officials.-a-closure-recommendation-from-a-tag-should-be-submitted-using-the-nsrs-closure-format-template-and-requires-three-concurrencessignatures-before-it-will-be-considered-for-closure-by-the-nsrs-chair .Indent}

## 1) The concurrence/signature of the TAG member leading the investigation,  {#the-concurrencesignature-of-the-tag-member-leading-the-investigation .Indent-w/# .unnumbered}

## 2) The concurrence signature of the Center SMA Director at the facility where the hazard has been identified and investigated, and  {#the-concurrence-signature-of-the-center-sma-director-at-the-facility-where-the-hazard-has-been-identified-and-investigated-and .Indent-w/# .unnumbered}

## 3) The concurrence/signature of the line-manager who resides at a management level one step above the level where management decisions would normally be made for the process in question. {#the-concurrencesignature-of-the-line-manager-who-resides-at-a-management-level-one-step-above-the-level-where-management-decisions-would-normally-be-made-for-the-process-in-question. .Indent-w/# .unnumbered}

## The NSRS Chair reviews the response and coordinates it with NASA Headquarters personnel that have responsibility in the reported area as well as OSMA management. The time required to officially complete the close out of a report may vary depending on the nature of the report. Generally, reports are not "closed" by the NSRS Chair until all evidence of corrective action to resolve the problem has been provided. {#the-nsrs-chair-reviews-the-response-and-coordinates-it-with-nasa-headquarters-personnel-that-have-responsibility-in-the-reported-area-as-well-as-osma-management.-the-time-required-to-officially-complete-the-close-out-of-a-report-may-vary-depending-on-the-nature-of-the-report.-generally-reports-are-not-closed-by-the-nsrs-chair-until-all-evidence-of-corrective-action-to-resolve-the-problem-has-been-provided. .Indent}

## When the report is ready to be closed, the NSRS Chair then certifies the satisfactory resolution of the safety issue, in writing on the Action Log. The NSRS Chair can then recommend closing the file to the Director, Safety and Assurance Requirements Division.  {#when-the-report-is-ready-to-be-closed-the-nsrs-chair-then-certifies-the-satisfactory-resolution-of-the-safety-issue-in-writing-on-the-action-log.-the-nsrs-chair-can-then-recommend-closing-the-file-to-the-director-safety-and-assurance-requirements-division. .Indent}

## Director, Safety & Assurance Requirements Division Review of Closure: {#director-safety-assurance-requirements-division-review-of-closure .Procedure}

## The Director, Safety and Assurance Requirements Division, will indicate concurrence with the NSRS Chair\'s recommendation by signing the Action Log. If resolution questions remain the issue may be raised to higher organizational levels for resolution, including the NASA Administrator, or referred to another NASA Headquarters organization or Center for evaluation.  {#the-director-safety-and-assurance-requirements-division-will-indicate-concurrence-with-the-nsrs-chairs-recommendation-by-signing-the-action-log.-if-resolution-questions-remain-the-issue-may-be-raised-to-higher-organizational-levels-for-resolution-including-the-nasa-administrator-or-referred-to-another-nasa-headquarters-organization-or-center-for-evaluation. .Indent}

## If either the NSRS Chair or the Director, Safety and Assurance Requirements Division does not agree with the closure rationale, discussions may be held with appropriate organizational levels to resolve the matter. If agreement still cannot be reached, similar joint discussions shall be held at the Associate Administrator / Chief level, or even with the NASA Administrator, to reach a final decision {#if-either-the-nsrs-chair-or-the-director-safety-and-assurance-requirements-division-does-not-agree-with-the-closure-rationale-discussions-may-be-held-with-appropriate-organizational-levels-to-resolve-the-matter.-if-agreement-still-cannot-be-reached-similar-joint-discussions-shall-be-held-at-the-associate-administrator-chief-level-or-even-with-the-nasa-administrator-to-reach-a-final-decision .Indent}

## Director, Safety & Assurance Requirements Division Acceptable? {#director-safety-assurance-requirements-division-acceptable .Procedure}

## If the closure is acceptable, then the NSRS report is closed out. Otherwise, the NSRS Chair is directed to continue the investigation. {#if-the-closure-is-acceptable-then-the-nsrs-report-is-closed-out.-otherwise-the-nsrs-chair-is-directed-to-continue-the-investigation. .Indent}

## NSRS Chair Closeout Report & Safety Awareness: {#nsrs-chair-closeout-report-safety-awareness .Procedure}

## After approval the NSRS Chair completes the NSRS Report Action Log which has been included as a cover sheet for the report (see Appendix B for a sample). The NSRS Chair assigns a final status code and updates the NSRS status page. The investigative records are forwarded to the NSRS Administration Office along with the file on the report generated in step 6.05. The NSRS Chair and the NSRS Administration Officer sign the "Transfer of NSRS Report" form. (See Appendix A.). {#after-approval-the-nsrs-chair-completes-the-nsrs-report-action-log-which-has-been-included-as-a-cover-sheet-for-the-report-see-appendix-b-for-a-sample.-the-nsrs-chair-assigns-a-final-status-code-and-updates-the-nsrs-status-page.-the-investigative-records-are-forwarded-to-the-nsrs-administration-office-along-with-the-file-on-the-report-generated-in-step-6.05.-the-nsrs-chair-and-the-nsrs-administration-officer-sign-the-transfer-of-nsrs-report-form.-see-appendix-a.. .Indent}

## The NSRS Open Report Log is updated by the NSRS Administration Office.  {#the-nsrs-open-report-log-is-updated-by-the-nsrs-administration-office. .Out-of-Scope}

## The NSRS Administration Office will enter a summary of final resolution actions into the NSRS database along with the date of closure for all NSRS issues, completing the action on the report. When quality records have been filed, then the process is closed out. {#the-nsrs-administration-office-will-enter-a-summary-of-final-resolution-actions-into-the-nsrs-database-along-with-the-date-of-closure-for-all-nsrs-issues-completing-the-action-on-the-report.-when-quality-records-have-been-filed-then-the-process-is-closed-out. .Out-of-Scope}

## Note: Safety awareness may be conducted after the report has been closed (see Appendix A). {#note-safety-awareness-may-be-conducted-after-the-report-has-been-closed-see-appendix-a. .Out-of-Scope}

## COTR for NSRS Administration Contract Process Log {#cotr-for-nsrs-administration-contract-process-log .Procedure}

## The COTR for the NSRS Administration Office Contract reviews the submitted log for contract compliance. Comments are appended to the log and forwarded to the NSRS Chair. {#the-cotr-for-the-nsrs-administration-office-contract-reviews-the-submitted-log-for-contract-compliance.-comments-are-appended-to-the-log-and-forwarded-to-the-nsrs-chair. .Indent}

## NSRS Chair Review Log {#nsrs-chair-review-log .Procedure}

## The NSRS Chair reviews the COTR's comments and verifies the accuracy of the log against the open and closed action report sheets. If changes are needed to the log, they are forwarded to the NSRS Administration Office for updating of the Open Report Log. {#the-nsrs-chair-reviews-the-cotrs-comments-and-verifies-the-accuracy-of-the-log-against-the-open-and-closed-action-report-sheets.-if-changes-are-needed-to-the-log-they-are-forwarded-to-the-nsrs-administration-office-for-updating-of-the-open-report-log. .Indent}

## NSRS Chair NSRS TAG Actions {#nsrs-chair-nsrs-tag-actions .Procedure}

## The NSRS Chair reviews the report log sheets for actions which are overdue, nearing their due date, or were identified as high profile reports. The lead for the investigation (see step 6.11) is contacted for status. After all open reports have been reviewed, the process is closed out. {#the-nsrs-chair-reviews-the-report-log-sheets-for-actions-which-are-overdue-nearing-their-due-date-or-were-identified-as-high-profile-reports.-the-lead-for-the-investigation-see-step-6.11-is-contacted-for-status.-after-all-open-reports-have-been-reviewed-the-process-is-closed-out. .Indent}

# Quality Records

+-------------------+-------+-------+--------+---------+-------------+
| **Record ID**     | **Ow  | **    | *      | **S     | **Retention |
|                   | ner** | Locat | *Media | chedule | &           |
|                   |       | ion** | Elec   | Number  | Di          |
|                   |       |       | tronic | & Item  | sposition** |
|                   |       |       | /hard  | N       |             |
|                   |       |       | copy** | umber** |             |
+===================+=======+=======+========+=========+=============+
| NSRS Open Reports | NSRS  | COTR  | Ha     | Sc      | Contract    |
| List              | COTR  | Con   | rdcopy | hedule: | length plus |
|                   |       | tract |        | 5       | 1 year then |
|                   |       | File  |        |         | forward to  |
|                   |       |       |        | Item:   | CO with CO  |
|                   |       |       |        | 25.A    | permission  |
+-------------------+-------+-------+--------+---------+-------------+
| Sanitized NSRS    | NSRS  | NSRS  | Ha     | Sc      | Keep as     |
| Report            | Chair | Admin | rdcopy | hedule: | long as     |
|                   |       | O     |        | 1       | report has  |
|                   |       | ffice |        |         | reference   |
|                   |       |       |        | Item:   | value or    |
|                   |       |       |        | 120.E   | destroy     |
|                   |       |       |        |         | when 15     |
|                   |       |       |        |         | years old\  |
|                   |       |       |        |         | \*\*See     |
|                   |       |       |        |         | Note\*\*    |
+-------------------+-------+-------+--------+---------+-------------+
| Closed Action Log | NSRS  | NSRS  | Ha     | Sc      | Keep as     |
|                   | Chair | Admin | rdcopy | hedule: | long as     |
|                   |       | O     |        | 1       | report has  |
|                   |       | ffice |        |         | reference   |
|                   |       |       |        | Item:   | value then  |
|                   |       |       |        | 120.E   | destroy     |
|                   |       |       |        |         | when 15     |
|                   |       |       |        |         | years old.\ |
|                   |       |       |        |         | \*\*See     |
|                   |       |       |        |         | Note\*\*    |
+-------------------+-------+-------+--------+---------+-------------+
| NSRS Closure      | NSRS  | NSRS  | Ha     | Sc      | Keep as     |
| Format Template   | Chair | Admin | rdcopy | hedule: | long as     |
|                   |       | O     |        | 1       | report has  |
|                   |       | ffice |        |         | reference   |
|                   |       |       |        | Item:   | value then  |
|                   |       |       |        | 120.E   | destroy     |
|                   |       |       |        |         | when 15     |
|                   |       |       |        |         | years old.\ |
|                   |       |       |        |         | \*\*See     |
|                   |       |       |        |         | Note\*\*    |
+-------------------+-------+-------+--------+---------+-------------+

**[Note]{.underline}**: Destruction of NSRS Reports may
[only]{.underline} be done with the permission of the NSRS Chair or the
COTR. Immediately prior to the end of the contract or upon direction of
the COTR or Contracting Officer, all NSRS Records and NSRS Files being
held by the NSRS Administration Office will be transitioned to the new
contractor or returned to OSMA.

# Appendix A: Safety Awareness: {#appendix-a-safety-awareness .unnumbered}

In addition to their technical involvement with NSRS safety issues, TAG
members represent the interests and manage the participation in the NSRS
of their particular NASA Center or Headquarters office. Periodically the
TAG Chair may convene the entire TAG to discuss all facets of the NSRS.
The Chair, who reports to the Director, Safety and Assurance
Requirements Division, manages TAG activities. Center TAG members are
expected to manage the Awareness Program at their respective locations
and ensure that reporting forms and information about the NSRS are
readily available to every employee. Each member serves as an advisor to
the NSRS Chair on the implications of NSRS operating procedures,
maintenance of reporter confidentiality, NSRS report resolution, and
closeout procedures. The TAG may participate in NSRS program reviews,
provide recommendations on the Awareness Program, and suggest topics,
formats, and schedules for the analysis of NSRS data.

# Appendix B: NSRS Action Log {#appendix-b-nsrs-action-log .unnumbered}

A copy of the Action Log and the transfer form is contained as Appendix
B.

![](media/image5.png){width="1.2597222222222222in"
height="1.1076388888888888in"}NSRS Report Accession Number:

Date Received at HQ:

Topic:

Preliminary Screening by HQ:

Urgent

Routine

Critical

Non-Critical

Classified Material

Potentially Criminal Activities

Out of Scope

Screened by:

TAG Chairman

Concurrence

Action Assignments:

  ---------------------- --------------------- ------- ----------------------
                         [Prime]{.underline}           [Coord.]{.underline}

  ARC                                                  

  DFRC                                                 

  GRC                                                  

  GSFC                                                 

  JPL                                                  

  JSC                                                  

  KSC                                                  

  LaRC                                                 

  MSFC                                                 

  SSC                                                  

  OSMA                                                 

  Other                                                
  ---------------------- --------------------- ------- ----------------------

Initial Review New: Yes

and Status by

Tag Member(s): No

Category:

Admin/Management

Design

Industrial Safety

Maintenance

Non-Safety

Operations

Procedures

Working Conditions

  -------------- ------------------------- ------------------------- -----------
  Date           Action                    Comments                  Due Date

                                                                     

  Use                                                                
  CONTINUATION                                                       
  SHEET to                                                           
  complete                                                           
  Action Log, if                                                     
  required                                                           
  -------------- ------------------------- ------------------------- -----------

Recommended Disposition by TAG Member(s):

Concurrence: Date: Significant: Yes

TAG Chairman No

Approved: Date:

Director, Safety and Assurance Requirements Division

![](media/image5.png){width="1.2590277777777779in"
height="1.1069444444444445in"}CONTINUATION SHEET

  -------- ------------------------- ------------------------- -----------
  Date     Action                    Comments                  Due Date

                                                               
  -------- ------------------------- ------------------------- -----------

### ![](media/image6.wmf){width="1.19375in" height="0.9868055555555556in"}National Aeronautics and Space Administration {#national-aeronautics-and-space-administration .unnumbered}

### Washington, D.C. 20546 {#washington-d.c.-20546 .unnumbered}

Office of Safety and Mission Assurance

Safety and Assurance Requirements Division (SARD)

DATE:

SUBJECT: Transfer of NSRS Report(s) \#
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

The above referenced NSRS reports have been approved for closure by
SARD.

A signed NSRS Action Log and all original documentation for the above
referenced NSRS reports have been officially transferred to the NSRS
Contractor for closure.

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

Chairman

NSRS Technical Advisory Group

\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

NSRS Program Manager

Enclosure(s)

# Appendix C: NSRS Closure Format {#appendix-c-nsrs-closure-format .unnumbered}

The format for the closure of an NSRS is as follows:

**DATE:** DAY/MONTH/YEAR

**TO:** Chairperson, NASA Safety Reporting System

Office of Safety and Mission Assurance, NASA Headquarters

**SUBJECT:** NSRS 17X Investigation & Recommendation for Closure

PLEASE NOTE: This memorandum contains NASA Safety Reporting System
(NSRS) information with access limited to persons who require this
information for the resolution of this NSRS action.

[**Background**:]{.underline} Re-state in a concise summary the concerns
expressed in the original NSRS report. The Reporter of NSRS 17X
(received from 17X on DAY/MONTH/YEAR) was concerned that...

**[Investigative Method:]{.underline}** Explain the timeline and steps
taken to substantiate and/or corroborate the facts reported in the NSRS
report -- include such things as who you consulted with on your
investigation (by name and functional title), and what if any additional
documents you reviewed.

**[Investigative Findings & Recommendations:]{.underline}** Explain what
your investigation revealed. Were you able to substantiate and/or
corroborate the facts in the report? Is there indeed a safety hazard or
issue that requires immediate mitigation and/or longer-term corrective
action? What needs to be done to resolve the problem and prevent its
recurrence?

**[Completion of Mitigations/Corrective Actions/Evidence of Recurrence
Effectiveness Control:]{.underline}** Explain the timeline and steps
taken to mitigate any immediate safety hazard as well as longer-term
corrective actions to prevent recurrence of a similar nature. For
example, in addition to fixing the actual hazard, did you also change or
institute a policy, or install a machine guard on a piece of equipment,
or order new personal protective equipment, or need to re-educate the
affected population via a training bulletin? PLEASE NOTE: NSRS reports
are never closed until all remediation has been completed.

**[Other/Attachments:]{.underline}** Is there anything else you would
like the NSRS Chairperson and/or NASA HQ OSMA to know about your
investigation and results? Please list the titles of any supporting
documentation as appropriate.

**[Signatures:]{.underline}** Generally, three signatures are
required: 1) the signature of the NSRS representative at the affected
facility, 2) the signature of the lead safety and mission assurance
official at the affected facility or program, and 3) the signature of
the line-management official who is one-step-above the management level
where the solution to this type of safety problem would normally be
decided and/or directed.

**[Finally, Please Note:]{.underline}** An NSRS report is not officially
"closed" until the NSRS Chairperson AND the Division Director, Safety
and Assurance Requirements Division in the Office of Safety and Mission
at NASA Headquarters have reviewed and approved the report for closure
-- the NSRS Chairperson often seeks independent technical verification
and validation of the report content before recommending it to the
Division Director for closure. The most frequent reasons for rejecting
reports for closure include:

1)  Corrective actions are incomplete

2)  Required signatures not provided

3)  NASA HQ OSMA is not satisfied with the investigation approach or the
    type or degree of mitigations or corrective actions taken.

4)  Incomprehensible technical language (acronyms not spelled out in
    first usage, etc)

If you are ever in doubt as to whether your report is going to be
acceptable for final closure at HQ, you are welcome to submit a final
draft, without signatures, to the NSRS Chairperson for pre-closure
review and comment. (This pre-screening will not guarantee that your
final report will be accepted as-is for closure, but it helps in
identifying area that lack clarity or missing details.) If you have any
further questions about how to format or submit this report, please
contact: Mr. Eric Raynor, NSRS Chairperson, at 202-358-4738 or
eric.c.raynor@nasa.gov

# Appendix D: NASA Safety Reporting System (NSRS) -- Questions and Answers {#appendix-d-nasa-safety-reporting-system-nsrs-questions-and-answers .unnumbered}

The following commonly asked questions and answers apply to the NSRS.

A\) What is the NSRS?

The NSRS is an anonymous, voluntary, and responsive reporting channel to
notify NASA's upper management of safety and hazard concerns.

**ANONYMOUS** means that reporters' identities will not be disclosed and
that no submitted information will be used directly or indirectly to
identify any reporter.

**RESPONSIVE** means that reported safety concerns are evaluated and
resolved in a timely fashion.

**VOLUNTARY** means that the reporting channel can be used whenever a
reporter so chooses.

Reports are guaranteed prompt attention. Established by the NASA
Administrator in 1987 after the Challenger Shuttle mishap, the NSRS has
since supported all flights and has been expanded to cover all NASA
operations.

B\) Who can send reports to the NSRS?

Any NASA or contractor employee working in support of NASA.

C\) When is the NSRS to be used?

The NSRS is designed to supplement local hazard-reporting channels.
Personnel should first report any hazard or safety concern using their
local established safety reporting procedures. See the NASA safety
reporting website for more information about NASA's Safety reporting
hierarchy:
<http://www.nasa.gov/audience/safety/reporting/Safety_reporting.html>

Personnel should use the NSRS if \--

-   They have reported a hazard locally and have seen no action taken;

-   They are not satisfied with the response to a reported hazard; or

-   They fear reprisal if they were to report the hazard through local
    reporting channels.

D\) What should be reported to the NSRS?

Any hazard presented by a NASA operation that can affect the public, the
NASA workforce, or NASA assets. On the reporting form, reporters should
describe the hazard in detail. Reporters are encouraged to include as
much information as possible to clarify their concern, and are
specifically encouraged to include such things as:

-   The scope of the hazard (whether the hazard affects NASA assets, the
    NASA workforce, and/or the general public).

-   Manufacturing sources and/or part numbers (if hardware is involved).

-   The physical location of the hazard.

-   Whether or not the hazard has been reported elsewhere.

-   Whether the hazard relates to a single event or recurring process.

-   What the reporter believes may have caused the hazard.

-   What the reporter thinks can be done to correct the hazard and
    prevent a recurrence.

-   What the reporter believes the consequences may be if the hazard
    remains unresolved.

Reporters are strongly discouraged from including classified information
in their reports. Fraud, waste, and abuse are to be reported directly to
the NASA Inspector General. The NSRS contractor will forward any report
of criminal activity to the NASA Inspector General. A reporter's
anonymity cannot be guaranteed if they report criminal activity to the
NSRS.

 

E\) How are reports submitted to the NSRS?

By obtaining, completing, and mailing an NSRS Reporting Form. The NSRS
program does not accept reports by telephone or email. NSRS Reporting
Forms can be obtained from NSRS displays at every NASA facility, or by
downloading the form from the NSRS website at
http://www.hq.nasa.gov/nsrs. Completed forms are to be mailed to:

NSRS\
P.O. Box 5826\
Bethesda, MD 20824-9913

**[F) Why doesn't the NSRS accept reports by telephone hotline or email
address?]{.underline}**

## Telephone and email systems are difficult to establish in such a way as to ensure the anonymity of the reporter. The completion of a written report form forces the reporter to clearly and seriously think through and describe their concern, and lessens the likelihood of receiving spurious reports. {#telephone-and-email-systems-are-difficult-to-establish-in-such-a-way-as-to-ensure-the-anonymity-of-the-reporter.-the-completion-of-a-written-report-form-forces-the-reporter-to-clearly-and-seriously-think-through-and-describe-their-concern-and-lessens-the-likelihood-of-receiving-spurious-reports. .Indent}

**[G) How often is the NSRS mailbox checked for new
reports?]{.underline}**

## It is checked every Monday, Wednesday, and Friday. In the two weeks prior to a launch, it is checked daily.  {#it-is-checked-every-monday-wednesday-and-friday.-in-the-two-weeks-prior-to-a-launch-it-is-checked-daily. .Indent}

H\) How is a reporter's anonymity protected?

An NSRS contractor (Futron Corporation of Bethesda, Maryland) receives
and processes reports at its office. The contractor removes all
identifying information and forwards only a summary of the concerns to
the NASA Headquarters Office of Safety and Mission Assurance for
immediate analysis and investigation. A reporter's identity is NEVER
shared with NASA at any point. No record of a reporter's identity is
retained by the contractor (except for reports of criminal activity,
which are provided to the Office of the Inspector General).

I\) How are reports handled by NASA Headquarters?

The NSRS contractor notifies the NSRS Chairperson when a new NSRS report
has been received (the NSRS Chairperson is notified by pager of urgent
reports, and by telephone of routine reports).

The NSRS Chairperson at NASA Headquarters, Office of Safety and Mission
Assurance, reviews the report summary received from the NSRS contractor
and assigns action to a Technical Advisory Group (TAG) member at the
appropriate NASA facility. The TAG has 30 days to investigate the hazard
and report findings to the NSRS Chairperson (urgent reports require
shorter reporting deadlines). The NSRS Chairperson continues to work
with the TAG until the hazard has been sufficiently addressed.

If the Chairperson requires further clarification of the hazard from the
reporter, the NSRS contractor will contact the reporter and provide the
clarified information to the NSRS Chairperson.

When the NSRS Chairperson and the Director of the Safety and Assurance
Requirements Division at NASA Headquarters agree with the corrective
action taken in response to the hazard, the report can be considered
closed.

J\) How are NSRS records managed?

NSRS records are tightly controlled. All records are stamped with a
declarative statement that limits their access only to persons in need
of such information for the resolution of the NSRS action. All active
NSRS records under the control of the NSRS chairperson and the NSRS TAGS
are never to be left unattended and are to kept in locked cabinets when
not in use. Once the NSRS report is closed, all records required to
document the closure of the report are collected by the NSRS chairperson
and are given to the NSRS contractor for safe-keeping. The NSRS
contractor maintains these records indefinitely in locked,
fire-protected cabinets in a dedicated, locked storage facility with
access controlled by the NSRS contractor. Only the NSRS contractor has
direct access to these records on a day-to-day basis. The NSRS
Chairperson is also authorized to access these records as needed. NSRS
records are never made public (either within NASA or to the general
public). All FOIA requests for access to NSRS records have been
previously denied, on the grounds that disclosure of such information
could inadvertently compromise the identity of a current or former NSRS
reporter. Any press or media contacts must coordinated with the NSRS
Chairperson.

K\) What type of feedback is provided to the reporter once they have
submitted their report?

The NSRS contractor returns the report's identification strip to the
reporter once the report has been received and it has been determined
that no follow up contact is required to clarify the facts of the
report. An accompanying letter provides access information to a blind
public website where the reporter can check on the status of their
report at <http://www.hq.nasa.gov/office/codeq/status/>. This webpage
provides a general investigation status for each report using the
following status codes:

-   Code A -- Investigation open.

-   Code B -- Investigation closed, corrective action pending.

-   Code C - Investigation closed, no corrective action warranted.

-   Code D -- Investigation closed, reported concern could not be
    substantiated/validated.

-   Code E -- Investigation closed, physical/product corrective action
    completed.

-   Code F -- Investigation closed, policy/procedural corrective action
    completed.

-   Code G -- Investigation closed, education/awareness corrective
    action completed.

-   Code H -- Out of scope, not a safety concern. Referred to another
    functional area for investigation/analysis.

-   Code I -- Out of scope, involves waste/fraud/abuse. Referred to the
    NASA Inspector General.

-   Code J -- Investigation closed -- insufficient information provided
    to perform an investigation

L\) How is the NSRS program promoted throughout the NASA Community?

By way of strategically placed NSRS displays at NASA and contractor
facilities -- one poster and/or display is recommended in every NASA and
NASA contractor building/facility.

The NASA Center NSRS TAGs are responsible for promoting and advertising
the availability of the NSRS program at their facilities, and are
expected to hold at least one annual awareness raising event for the
NSRS program, which usually consists of an exhibit booth in conjunction
with their facilities' annual safety awareness event.

NSRS marketing and display materials are provided at no cost to NASA
facilities and contractors.