GENERAL SERVICES ADMINISTRATION

**Federal Supply Service**

#### Authorized Federal Supply Schedule Pricelist

On-line access to contract ordering information, terms and conditions,
up-to-date pricing, and the option to create an electronic delivery
order is available through **GSA** *Advantage*!, a menu-driven database
system. The INTERNET address for **GSA** *Advantage*! is:
**http://www.gsa.gov.**

**Schedule for Consolidated Products and Services**

# Federal Supply Group: CORP

**Contract Number: GS-00F- 0032P**

**Contract Period: May 10, 2004 through May 9, 2009**

**(with three 5-year option periods)**

**Updated through Modification #PS07 -- Dated 09/11/2006**

**Contractor:** National Industries for the Blind **Size: Large,
Non-Profit (NIB)**

> 1310 Braddock Place
>
> Alexandria, VA 22314-1691

**Telephone:** (703 ) 310-0529 **E-Mail:** rashby@nib.org

**FAX Number:** (703) 310-0495 **WEB Site:** http://www.nib.org

**Contract Administration: Ron Ashby, Director of Services Development**

**[CUSTOMER INFORMATION:]{.underline}**

**1a. Table of Awarded Special Item Numbers (SINs)**

> **Information Technology (IT): C D301, C D317**

-   C D301: IT Facility Operation and Maintenance Services

    -   SubSin 132-51 -- IT Professional Services

-   C D317: Automated News Services, Data Services, or Other Information
    Services

    -   SubSin 132-51 -- IT Professional Services

> **Logistics Worldwide (LOGWORLD): C R706**

-   C R706: Logistics Support Services

    -   SubSin 874-501 -- Supply and Value Chain Management

    -   SubSin 874-502 -- Acquisition Logistics

    -   SubSin 874-503 -- Distribution and Transportation Logistics
        Services

    -   SubSin 874-504 -- Deployment Logistics

    -   SubSin 874-505 -- Logistics Training Services

    -   SubSin 874-506 -- Support Products

> **Office, Imaging and Document Solutions: C R604 and C R699B**

-   C R604: Mailing and Distribution Services

    -   SubSin 733-1 -- Mailroom Management Services

    -   SubSin 733-1 -- Presort Mail

    -   SubSin 733-2 -- Miscellaneous Mail Services

    -   SubSin 733-4 -- List Management Services

-   C R699B: Document and Records Management Services

    -   SubSin 51-505 -- Document Production Services

    -   SubSin 51-506 -- Document Conversion Services

1b. Identification of the lowest priced labor category and lowest hourly
rate for that labor category for each special item number awarded.

-   **C D301 and C D317:** Customer Service Representative I \$21.87

-   **C R706:** Shipping/Receiving Clerk \$20.05

-   **C R604:** General Clerk II \$22.94

-   **C R699B:** Key Entry Operator I \$21.49

**2. Maximum Order Limitation**:

-   \$500,000 for C D301, C D317

-   \$1,000,000 for C R706

-   \$1,000,000 for C R604 and C R699B

**3. Minimum Order**: \$100

**4. Geographic Coverage (Delivery Area):** Domestic only

**5. Point of Production:** Not applicable for services, however NIB is
headquartered in Alexandria, VA

**[CUSTOMER INFORMATION: (continued)]{.underline}**

**6. Discount from list prices or statement of net price**: Government
Net Prices (discounts already deducted):

Prices are as follows:

**[Information Technology (C D301, C D317)]{.underline}**

Call Center Manager \$ 33.10

Information Specialist \$ 29.23

Customer Service Representative II \$ 26.47

Switchboard Supervisor \$ 23.37

Customer Service Representative I \$ 21.87

***Volume discount: 1% on orders exceeding \$500,000.***

***All prices are inclusive of GSA's 0.75% IFF.***

**[Logistics Worldwide (C R706)]{.underline}**

**Professional Labor Categories:**

Manager, Distribution Services Unit \$36.53

Distribution Services Center Manager \$34.24

Warehouse Supervisor \$33.00

**DOL Service Contract Act (SCA) Labor Categories:**

  -------------------------------------------------------- --------------
  **[Logistics Worldwide (C R706)]{.underline}**           **GSA Price**

  \*Computer Operator II (03042)                           \$26.51

  \*Computer Operator III (03043)                          \$29.68

  \*Material Coordinator (21020)                           \$27.75

  \*Forklift Operator (21071)                              \$23.39

  \*Shipping/Receiving Clerk (21100)                       \$20.25

  \*Shipping Packer (21130)                                \$20.25

  \*Warehouse Clerk (21400)                                \$22.32
  -------------------------------------------------------- --------------

***Volume discount: 2% on orders exceeding \$1,000,000.***

***All prices are inclusive of GSA's 0.75% IFF.***

**\*Please Note:** The DOL SCA labor categories listed above under the
Logistics Worldwide (C R7060) section are subject to the Service
Contract Act. The prices for the labor categories are based upon the SCA
Wage Determination for Greensboro, NC (No. 1994-2397 Revision 24, Dated
5/23/2005) and includes the current DOL Health and Welfare factor of
\$2.87 and a GSA negotiated burden factor of 39.30%.

NIB will ensure that the relevant DOL wage determination is incorporated
into each task order performed. For work performed in localities outside
of the Greensboro, NC (No. 1994-2397) wage determination area, the
appropriate wage rate is to be used to determine final pricing. The
following formula should be used in developing final task order rates
for the categories subject to the DOL SCA:

***Appropriate DOS SCA Wage Rate + Current DOL Health and Welfare
Factor, multiplied by a GSA negotiated burden factor of 1.393.***

For task orders to be performed in areas with wage determinations higher
than the Greensboro, NC (No. 1994-2397) wage determination NIB must
request a modification from GSA to charge higher rates for that area of
the country. Also, the contract prices are for contractor work performed
at a Government facility with Government provided equipment. If a task
order requires NIB to obtain facilities, conduct work at a NIB or NIB
associated agency facility, or obtain equipment or supplies to perform
ordered tasks, then additional Other Direct Costs (ODCs) may apply.
Those ODCs, including any overhead and G&A applicable to those ODCs,
will be negotiated at the Task Order level between the contractor and
the Ordering Officer.

**[Office, Imaging and Document Solutions: C R604 and C
R699B]{.underline}**

**Professional Labor Categories (C R604)**

Mail Room Supervisor \$25.61

Assistant Mail Room Supervisor \$19.92

**DOL Service Contract Act (SCA) Labor Categories (C R604)**

  ----------------------------------------------------------- -----------
  **Schedule 36 Labor Categories (C R604)**                   **GSA
                                                              Price**

  \*\*General Clerk II (01116)                                \$23.14

  \*\*General Clerk III (01117)                               \$25.35
  ----------------------------------------------------------- -----------

**Professional Labor Categories (C R699B)**

Copy Center Supervisor \$24.17

**DOL Service Contract Act (SCA) Labor Categories (C R699B)**

  ----------------------------------------------------------- -----------
  **Schedule 36 Labor Categories (C R699B)**                  **GSA
                                                              Price**

  \*\*Document Preparation Clerk (01060)                      \$21.79

  \*\*General Clerk II (01116)                                \$23.14

  \*\*General Clerk III (01117)                               \$25.35

  \*\*Key Entry Operator I (01131)                            \$21.68

  \*\*Shipping/Receiving Clerk (21100)                        \$22.35
  ----------------------------------------------------------- -----------

***Volume discount: 1% on orders exceeding \$1,000,000.***

***All prices are inclusive of GSA's 0.75% IFF.***

**\*\*Please Note:** The DOL SCA labor categories listed above under the
Office, Imaging and Document Solutions section are subject to the
Service Contract Act. The prices for the labor categories are based upon
the SCA Wage Determination for the District of Columbia (No. 1994-2104
Revision 25, Dated 5/23/2005) and includes the current DOL Health and
Welfare factor of \$3.01 and a GSA negotiated burden factor of 38.285%.

NIB will ensure that the relevant DOL wage determination is incorporated
into each task order performed. For work performed in localities outside
of the District of Columbia (No. 1994-2104) wage determination area, the
appropriate wage rate is to be used to determine final pricing. The
following formula should be used in developing final task order rates
for the categories subject to the DOL SCA:

***Appropriate DOS SCA Wage Rate + Current DOL Health and Welfare
Factor, multiplied by a GSA negotiated burden factor of 1.38285.***

For task orders to be performed in areas with wage determinations higher
than the District of Columbia (No. 1994-2104) wage determination, NIB
must request a modification from GSA to charge higher rates for those
areas of the country. Also, the contract prices are for contractor work
performed at a Government facility with Government provided equipment.
If a task order requires NIB to obtain facilities, conduct work at a NIB
or NIB associated agency facility, or obtain equipment or supplies to
perform ordered tasks, then additional Other Direct Costs (ODCs) may
apply. Those ODCs, including any overhead and G&A applicable to those
ODCs, will be negotiated at the Task Order level between the contractor
and the Ordering Officer.

**[CUSTOMER INFORMATION: (continued)]{.underline}**

**7. Quantity discounts**:

-   Information Technology (IT) SINs C D301, C D317: 1% discount on
    orders exceeding \$500,000

-   Logistics Worldwide (LOGWORLD) SIN C R706: 2% discount on orders
    exceeding \$1,000,000

-   Office, Imaging and Document Solutions: C R604 and C R699B: 1%
    discount on orders exceeding \$1,000,000

**8. Prompt payment terms:** Net 30 Days

**9a. Annotate if Government commercial credit card is accepted below
the micro-purchase threshold:**

\[ X \] YES \[ \] No

**9b. Annotate if Government commercial credit card is accepted above
the micro-purchase threshold:**

\[ X \] YES \[ \] No

**10. Foreign items (list items by country of origin):** None

**11a. Time of Delivery**: As specified in the Task Order

**11b. Expedited Delivery:** Contact Contractor

**11c. Overnight and 2-day delivery:** Contact Contractor

**11d. Urgent Requirements:** Contact Contractor

**12. FOB Point:** Destination

**13. Ordering Address**:

National Industries for the Blind

1310 Braddock Place

Alexandria, VA 22314-1691

**14**. **Payment address:** Same as above (#13).

**15. Warranty provision:** Contractor\'s standard commercial warranty
applies

**16. Export Packing Charges**: Not applicable.

**17. Terms and conditions of Government commercial credit card
acceptance**:

Will accept orders over the micro-purchase threshold.

18. **Data Universal Number System (DUNS): 001672120**

19. **Notification regarding registration in Central Contractor
    Registration (CCR) database: Registered**

**[Labor Categories Awarded by SIN Area:]{.underline}**

**Information Technology Services**

**SIN CD 301 and CD 317**

**[Call Center Manager]{.underline}**

**Position Responsibilities**: Directly manages team of front-line
customer service representatives that support agency call center
requirements. Establishes and maintains call center standards responsive
to agency and client needs. Responsibilities for ensuring call center
quality for the ordering agency include interviewing, hiring and
training employees; planning, assigning and directing work; appraising
performance; rewarding and disciplining employees; addressing complaints
and resolving problems. Manages Supervisory call center staff as
required and other call center staff.

**Qualifications:** Bachelors Degree in related field. Requires
knowledge of telephone, MS Office Suite applications and customer
service.

**Experience:** Five (5) or more years experience in telecommunications
and the Call Center industry, with three or more years of management
experience. Also, experience in training adults or an equivalent
combination of education and experience.

**[Switchboard Supervisor]{.underline}**

**Position Responsibilities**: Responsible for daily management of 24/7
call center operation in a Healthcare Facility or Military Base
environment. Oversees the supervision of lead workers and all call
center operators. Responsibilities for ensuring call center quality for
the ordering agency include interviewing, hiring, maintaining personnel
records, training, planning, assigning, directing work, performance
evaluations, and issue resolution. Monitors and ensures compliance with
all contractual requirements. Maintains department manuals, quality
plans, develops and issues reports. The Switchboard supervisor reports
to the Call Center Manager.

**Qualifications:** A.S. Degree, Bachelors Degree preferred.

**Experience:** Two years business or customer service experience.
Previous supervisory experience, telecommunications center experience
preferred.

[**Customer Service Representative I**]{.underline}

**Position Responsibilities**: CSR interacts with the public via inbound
or outbound calls involving order processing, order status inquiries and
post-order inquiries regarding catalog sales in support of agency call
center requirements. The CSR captures and disseminates basic
information, utilizing a prepared script, with little variation. CSR
also receives and processes incoming Fax and Mail-in orders. Finally the
CSR reports to the Call Center Manager.

**Qualifications:** High School Diploma, GED or equivalent combination
of education and experience. Good communications skills.

**Experience:** Customer service, sales experience preferred or similar
experience required.

**[Customer Service Representative II]{.underline}**

**Position Responsibilities**[:]{.underline} CSR II is used to support
agency call center requirements. In meeting these call center
requirement CSR II interacts with the public via inbound or outbound
calls involving order processing, order status inquiries and post-order
inquiries regarding catalog sales. CSR II handles citizen contacts with
increased level of complexity; scripted dialog has a wide range of
possible responses. CSR may address issues outside of scripted
scenarios. Ability to apply common sense understanding to carry out
detailed instructions. Real-time decision-making analysis may be
required to correctly determine appropriate course of action or
response. Ability to elicit additional information required. May be
empowered to solve problems within a very limited, predefined set of
parameters. Pre-existing subject matter expertise may be required. Six
or more weeks of agency-specific call center training may be required.
CSR may be on-call via beeper or cell phone. Finally the CSR reports to
the Call Center Manager.

**Qualifications:** AA degree or equivalent combination of education and
experience.

**Experience:** One year experience in customer service and six (6)
months as a CSR I.

**[Information Specialist]{.underline}**

**Position Responsibilities**: To support agency call center
requirements the Information Specialist (IS) interacts with citizen and
government personnel via multiple channels (phone, fax, e-mail,
Internet, mail requests). Related subject matter knowledge is required
including 8 weeks of agency-specific call center training on reference
materials, research methods/tools. IS is capable of real-time analysis
to determine appropriate course of action in resolving a variety of
issues and is empowered to solve problems within a set of predefined
parameters. Successive contacts with a specific caller may be required
to resolve issues. Ability to appropriately document call activity for
historical purposes and/or refer inquiries to appropriate subject matter
experts within the agency is required. The IS reports to the call center
manager.

**Qualifications:** Bachelors degree or equivalent combination of
education and experience.

**Experience:** Customer service, sales experience preferred or similar
experience required.

**Logistics Worldwide Services**

**SIN CR 706**

**[Manager, Distribution Services Unit]{.underline}**

**Position Responsibilities:** Through sub-ordinate supervisors, directs
distribution activities, purchases, inventory control and on time
shipment of orders.

**Qualifications:** Bachelors Degree in Business Administration.

**Experience:** 3 years administrative or supervisory experience in
distribution including experience in purchasing and marketing

**[Distribution Services Center Manager]{.underline}**

**Position Responsibilities**: Maintains computer system (hardware &
software) at Distribution Services Unit (DSU), with specific day to day
responsibility for one contract. Performs contracting, budgeting &
internal accounting & financial reporting for DSU.

**Qualifications:** Bachelors Degree in MIS.

**Experience:** 5 years experience Computer Networking, 3 years
experience cost analysis, budget development & financial reporting.

**[Warehouse Supervisor]{.underline}**

**Position Responsibilities:** Supervises and directs the work of
employees while obtaining the maximum utilization of resources and
meeting performance and quality objectives related to receiving,
storing, order picking, repackaging and shipping commodities.

**Qualifications:** High School Diploma plus some college preferred.

**Experience:** 4 years experience in warehouse distribution with 2
years in management or as upper staff level. Strong knowledge of
computers and computer applications.

##### 

##### [03042 COMPUTER OPERATOR II]{.underline}

Processes scheduled routines which present few difficult operating
problems (e.g., infrequent or easily resolved error conditions). In
response to computer output instructions or error conditions, applies
standard operating or corrective procedure. Refers problems which do not
respond to preplanned procedure. May serve as an assistant operator,
working under general supervision.

##### [03043 COMPUTER OPERATOR III]{.underline}

Processes a range of scheduled routines. In addition to operating the
system and resolving common error conditions, diagnoses and acts on
machine stoppage and error conditions not fully covered by existing
procedures and guidelines (e.g., resetting switches and other controls
or making mechanical adjustments to maintain or restore equipment
operations). In response to computer output instructions or error
conditions, may deviate from standard procedures if standard procedures
do not provide a solution. Refers problems which do not respond to
corrective procedures.

**[21020 MATERIAL COORDINATOR]{.underline}**

Coordinates and expedites flow of material, parts, and assemblies within
or between departments in accordance with production and shipping
schedules or department supervisors\' priorities. Reviews production
schedules and confers with department supervisors to determine material
required or overdue and to locate material. Requisitions material and
establishes delivery sequences to departments according to job order
priorities and anticipated availability of material. Arranges for
in-plant transfer of materials to meet production schedules. Arranges
with department supervisors for repair and assembly of material and its
transportation to various departments. Examines material delivered to
production departments to verify if type specified. May monitor and
control movement of material and parts along conveyor system, using
remote-control panelboard. May compute amount of material needed for
specific job orders, applying knowledge of product and manufacturing
processes and using adding machine. May compile report of quantity and
type of material on hand. May move or transport material from one
department to another, using hand truck or industrial truck. May compile
perpetual production records in order to locate material in process of
production, using manual or computerized system. May maintain employee
records.

##### [21071 FORKLIFT OPERATOR]{.underline} 

Operates a manually controlled gasoline, electric or liquid propane gas
powered forklift to transport goods and materials of all kinds about a
warehouse, manufacturing plant, or other establishment.

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##### [21100 SHIPPING/RECEIVING CLERK]{.underline}

Performs clerical and physical tasks in connection with shipping goods
of the establishment in which employed and receiving incoming shipments.
In performing day-to-day, routine tasks, follows established guidelines.
In handling unusual nonroutine problems, receives specific guidance from
supervisor or other officials. May direct and coordinate the activities
of other workers engaged in handling goods to be shipped or being
received.

Shipping duties typically involve the following: Verifying that orders
are accurately filled by comparing items and quantities of goods
gathered for shipment against documents; insuring that shipments are
properly packaged, identified with shipping information, and loaded into
transporting vehicles; and preparing and keeping records of goods
shipped, e.g., manifests, bills of lading.

Receiving duties typically involve the following: Verifying the
correctness of incoming shipments by comparing items and quantities
unloaded against bills of lading, invoices, manifests, storage receipts,
or other records; checking for damaged goods; insuring that goods are
appropriately identified for routing to departments within the
establishment; preparing and keeping records of goods received.

**[21130 SHIPPING PACKER]{.underline}**

Prepares finished products for shipment or storage by placing them in
shipping containers, the specific operations performed being dependent
upon the type, size, and number of units to be packed, the type of
container employed, and method of shipment. Work requires the placing of
items in shipping containers and may involve one or more of the
following: Knowledge of various items of stock in order to verify
content; selection of appropriate type and size of container; inserting
enclosures in container; using excelsior or other material to prevent
breakage or damage; closing and sealing container; and applying labels
or entering identifying data on container.

Exclude packers who also make wooden boxes or crates.

##### [21400 WAREHOUSE SPECIALIST]{.underline} 

As directed, performs a variety of warehousing duties which require an
understanding of the establishment\'s storage plan. Work involves most
of the following: Verifying materials (or merchandise) against receiving
documents, noting and reporting discrepancies and obvious damages;
routing materials to prescribed storage locations; storing, stacking, or
palletizing materials in accordance with prescribed storage methods;
rearranging and taking inventory of stored materials; examining stored
materials and reporting deterioration and damage; removing material from
storage and preparing it for shipment. May operate hand or power trucks
in performing warehousing duties. Exclude workers whose primary duties
involve shipping and receiving work (see Shipping/Receiving Clerk),
order filling (see Order Filler), or operating forklifts (see Forklift
Operator).

**Office, Imaging and Document Solutions**

**SIN C R604**

**[Mail Room Supervisor]{.underline}**

**Position Responsibilities**: Supervises staff in operation of a
mailroom and ensures quality control for customer. Excellent
organization skill required and experience in managing and tracking
data. Must have general knowledge of computer systems and use in
mailroom operations.

**Qualifications:** High school diploma with college a plus.

**Experience:** Minimum of two (2) years of experience required in
mailroom operations and logistics.

**[Assistant Mail Room Supervisor]{.underline}**

**Position Responsibilities**: Assists in supervising staff in operation
of a mailroom and works to ensure quality control for customer. Acts as
a resource for the Mail Room Supervisor as needed. Must have general
knowledge of computer systems and use in mailroom operations.

**Qualifications:** High school diploma.

**Experience:** Minimum of one (1) year of experience required.

##### [01116 GENERAL CLERK II]{.underline}

Follows a number of specific procedures in completing several repetitive
clerical steps performed in a prescribed or slightly varied sequence,
such as coding and filing documents in an extensive alphabetical file,
simple posting to individual accounts, opening mail, running mail
through metering machines, and calculating and posting charges to
departmental accounts. Little or no subject-matter knowledge is
required, but the clerk needs to choose the proper procedure for each
task.

##### [01117 GENERAL CLERK III]{.underline}

Work requires a familiarity with the terminology of the office unit.
Selects appropriate methods from a wide variety of procedures or makes
simple adaptations and interpretations of a limited number of
substantive guides and manuals. The clerical steps often vary in type or
sequence, depending on the task. Recognized problems are referred to
others.

**Office, Imaging and Document Solutions**

**SIN C R699B**

**[Copy Center Supervisor]{.underline}**

**Position Responsibilities**: Supervises copy center staff in operation
of LAN-based copier system. Maintains quality control records for all
copiers in four building complex. Order & restock paper, toner and other
office supplies. Maintain all copiers in operational order, and arrange
for service when required.

**Qualifications:** High school diploma with college a plus.

**Experience:** One year supervisory experience of office personnel. One
year of work with LAN-based copiers or similar equipment.

##### DOCUMENT PREPARATION CLERK (Document Preparer)

Prepares documents such as brochures, books, periodicals, catalogs, and
pamphlets for copying or photocopying, photographic, and other
reproducing office machine. Cuts documents into individual pages of
standard size and format when allowed by margin space, using paper
cutter or razor knife. Reproduces document pages as necessary to improve
clarity or to reduce one or more pages into single page of standard size
for copying machine being used, using photocopying machine. Stamps
standard symbols on pages or inserts instruction cards between pages of
material to notify Duplicating Machine Operator of special handling,
such as manual repositioning during copying procedure. Prepares cover
sheet and document folder for material, and index card for
organizations\' files indicating information, such as organization\'s
name and address, subject or product category, and index code to
identify material. Inserts material to be copied in document folder, and
files folder for processing according to index code and copying priority
schedule.

##### [01116 GENERAL CLERK II]{.underline}

Follows a number of specific procedures in completing several repetitive
clerical steps performed in a prescribed or slightly varied sequence,
such as coding and filing documents in an extensive alphabetical file,
simple posting to individual accounts, opening mail, running mail
through metering machines, and calculating and posting charges to
departmental accounts. Little or no subject-matter knowledge is
required, but the clerk needs to choose the proper procedure for each
task.

##### [01117 GENERAL CLERK III]{.underline}

Work requires a familiarity with the terminology of the office unit.
Selects appropriate methods from a wide variety of procedures or makes
simple adaptations and interpretations of a limited number of
substantive guides and manuals. The clerical steps often vary in type or
sequence, depending on the task. Recognized problems are referred to
others.

##### [01311 KEY ENTRY OPERATOR I]{.underline}

Work is routine and repetitive. Under close supervision or following
specific procedures or detailed instructions, works from various
standardized source documents which have been coded and require little
or no selecting, coding or interpreting of data to be entered. Refers to
supervisor problems arising from erroneous items, codes, or missing
information.

##### [21100 SHIPPING/RECEIVING CLERK]{.underline}

Performs clerical and physical tasks in connection with shipping goods
of the establishment in which employed and receiving incoming shipments.
In performing day-to-day, routine tasks, follows established guidelines.
In handling unusual nonroutine problems, receives specific guidance from
supervisor or other officials. May direct and coordinate the activities
of other workers engaged in handling goods to be shipped or being
received.

Shipping duties typically involve the following: Verifying that orders
are accurately filled by comparing items and quantities of goods
gathered for shipment against documents; insuring that shipments are
properly packaged, identified with shipping information, and loaded into
transporting vehicles; and preparing and keeping records of goods
shipped, e.g., manifests, bills of lading.

Receiving duties typically involve the following: Verifying the
correctness of incoming shipments by comparing items and quantities
unloaded against bills of lading, invoices, manifests, storage receipts,
or other records; checking for damaged goods; insuring that goods are
appropriately identified for routing to departments within the
establishment; preparing and keeping records of goods received.