Statement of Work (SOW)

**Task Order Title: ESC Response and Implementation Support Services**

As of April 15, 2008

**Agency: Department of Transportation (DOT), Federal Aviation
Administration** 

# Task Order Title

Financial Management Line of Business Center of Excellence Support
Services (FM LOB COE)

# Background

On November 10, 2003, the DOT became the first cabinet level department
to fully implement all of its agencies on a state‑of‑the‑art integrated
financial management system (Delphi) using commercial off‑the‑shelf
software (COTS) on a single production instance. The DOT ERP
implementation, conducted under the leadership of the DOT's Chief
Financial Officer (CFO), was implemented for all DOT agencies using
Oracle's Federal Financials enterprise software suite. DOT's Enterprise
Services Center (ESC) in Oklahoma City managed the development and
implementation and continues to manage the administration of Delphi.

ESC continues to grow in its standard offerings. ESC PRISM implemented
for the first time to GAO on October 16, 2007, adding to ESC's offerings
a federal procurement solution using Compusearch as the COTS provider on
a single production instance. The same experienced staff that manages
Delphi manages ESC PRISM.

Delphi services 60,000 employees and supports the DOT's annual budget of
\$60 billion. It is an integrated financial management system that
includes Federalized modules for General Ledger, Accounts Payable,
Accounts Receivable, and Purchasing. Additional integrated modules
include Project Accounting and Fixed Assets; among others.

The Delphi system currently services the following customers in 20 sets
of books running on a single instance of the Oracle Federal Financials
software (release 11.5.10):

-   [The Bureau of Transportation Statistics]{.underline} (BTS)

-   [The Federal Aviation Administration]{.underline} (FAA)

-   [The Federal Highway Administration]{.underline} (FHWA)

-   [The Federal Motor Carrier Safety Administration]{.underline}
    (FMCSA)

-   [The Federal Railroad Administration]{.underline} (FRA)

-   [The Federal Transit Administration]{.underline} (FTA)

-   [The Maritime Administration]{.underline} (MARAD)

-   [The National Highway Traffic Safety Administration]{.underline}
    (NHTSA)

-   [The Research and Innovative Technology Administration]{.underline}
    (RITA)

-   [The Surface Transportation Board]{.underline} (STB)

-   [The Office of the Secretary (OST)]{.underline}

-   [The OST Working Capital Fund]{.underline} (OST WCF)

-   [The Coast Guard]{.underline}

-   [VOLPE]{.underline}

-   [The Pipeline and Hazardous Materials Safety
    Administration]{.underline} (PHSMA)

-   [Transportation Security Administration]{.underline} (TSA)

-   [National Endowment of the Arts]{.underline} (NEA)

-   [Institute of Museum and Libraries (IMLS)]{.underline}

-   [Commodity Futures Trading Commission (CFTC)]{.underline}

-   [The Government Accountability Office (GAO)]{.underline}

The ESC has over 20 years of experience in providing enterprise systems
and applications, data centers, accounting, HR/payroll, consulting, and
training services to its customers. ESC has now set goals of (a)
maintaining our Financial Management Line of Business Center of
Excellence (FM LOB COE) and (b) continuing activities to cross‑customer
service of other federal agencies. The achievement of these goals will
allow agencies using ESC solutions to meet financial management
requirements, support the Government's initiative for cross‑agency
servicing using Shared Service Providers, and to realize economies of
scale.

# Objectives

The Teaming Partner will

-   Partner with the ESC on business opportunities (e.g. prospective ESC
    customer) identified by ESC for implementation of ESC solutions of
    Federal Financials and Federal Procurement software

    -   Provide bid proposal recommendations, documentation, and support
        staff with dedicated implementation resources required to
        complement the ESC for a winning solution

    -   Perform demonstrations, oral presentations, and provide software
        as needed to deliver the winning solution for bid proposals with
        ESC as the prime

-   Perform implementation/integration services and provided software as
    needed to support implementation of a winning solution once a bid is
    won by the partnership.

# Scope

Since the ESC has been selected as the FM LOB COE, the Teaming Partner
will provide further support for implementation services and to augment
the ESC team. The Teaming Partner will provide an assessment of the
prospective agency's structure; prepare a response to and an
implementation plan for chosen opportunities with ESC. The successful
and timely implementation of ESC's enterprise systems is critical to
customer satisfaction. The successful teaming partner will not be
responsible for acquiring and maintaining user software licenses, unless
requested by ESC.

Some or all of the tasks as outlined in this statement of work may not
be executed during the partnership.

# Specific Tasks

> **5.1 Integration Services**

a.  Gap Analysis between prospective customer requirements and ESC's
    Global Build approach

b.  Business Process Reengineering assistance with prospective customer
    change management and reengineering steps by providing experienced
    staff to support affective change management

c.  Test and Evaluation Services to support all testing and evaluation
    phases for solution fit during the bid proposal and implementation
    process

d.  Full Implementation services end to end support during all phases of
    the implementation process with skilled resources.

> **5.2 [Enterprise Resource Planning]{.underline}**

a.  Business Transformation assistance. Provide staff to assist the
    prospective customer with business transition to the ESC Global
    Build Solution.

b.  Provide end user training support as required by the winning
    solution.

> **5.3 [RFP Response Service and Planning]{.underline}**
>
> Coordinate with ESC personnel to plan for and complete a winning
> solution, formal response, and presentation, including demonstrations
> and facilities.

a.  Provide written narrative for bid proposals in a timely manner to
    meet deadlines

b.  Provide quality staff for presentations and demonstrations

c.  Provide valid solutions to supplement ESC global design

# Other Requirements

a.  The contractor must employ a professional, implementation, and
    integration framework approach. The formal approach to quality
    assurance through the use of quality system standards such as
    Capability Maturity Model (CMM) level 3, ISO 9001, SAS‑70, and
    quality standards are expected.

b.  The contractor shall use a formal project management methodology
    that is suitable for enterprise software implementation and approved
    in advance by the ESC designees. Contractor may propose other models
    but must furnish objective evidence of validity of such methodology.

c.  Participation in at a minimum regular monthly scheduled, formal
    project review meetings, to be chaired by the ESC Project Manager.

d.  Must have an approved accounting system for time and materials for
    implementation effort / firm fixed price for RFP response.

e.  This statement of work is not intended to cover day‑to‑day
    operations and maintenance.

f.  DOT approve project plan, including charters, work plan, project
    schedules, all milestones deliverables reporting periods, review
    meetings, completion dates, stop/start periods. Desk side support as
    needed post go live.

g.  Process change orders.

h.  A contracting Officer's technical representative (COTR) will be
    designated for the specific purpose of exercising general
    surveillance over the contract operation including contractor
    performance.

i.  A provision exists for obligatory re‑work if approved work fails at
    the fault of the contractor. Failed work at the fault of the
    Government, the government will bear any costs associated.

j.  Contractor must be able to provide a project manager who is
    certified in project management professional (PMP) and must have
    earned value management experience.

k.  The following accessibility standards (36 CFR Part 1194) apply to
    this procurement under Section 508 of the Rehabilitation Act of 1973
    including the Standard 1194.41 Information, Documentation, and
    Support.

l.  Provide and maintain Earned Value Management (EVM) tool, staff, and
    reports. This tool must be ANSI/EIA 748-A certified. The EVM tool
    will be utilized as the partnership solution for EVM requirements
    for the winning solution(s).

m.  Provide training on the EVM tool to ESC staff to include input
    requirements and reporting analysis required to support the winning
    solution(s).

### 6.1.1 Subtask 1 -- Contract‑Level Program Management {#subtask-1-contractlevel-program-management .unnumbered}

> The Teaming Partner must employ a professional, implementation, and
> integration framework approach. The formal approach to quality
> assurance through the use of quality system standards such as
> Capability Maturity Model (CMM) level 3, ISO 9001, SAS-70, and quality
> standards are expected.
>
> The Teaming Partner shall use a formal project management methodology
> that is suitable for enterprise software implementation and approved
> in advance by the ESC designees. Teaming Partner may propose other
> models but must furnish objective evidence of validity of such
> methodology.
>
> The Teaming Partner shall participate in regular weekly scheduled,
> formal project review meetings, to be chaired by the ESC Project
> Manager.
>
> The Teaming Partner must have an approved accounting system for
> cost-plus-award-fee.
>
> The Teaming Partner shall deliver an ESC-approved project plan,
> including charters, work plan, project schedules, all milestones
> deliverables reporting periods, review meetings, completion dates,
> stop/start periods. Desk side support as needed post go live. The
> Teaming Partner shall have the capability to process change orders.
>
> A contracting Officer's technical representative (COTR) will be
> designated for the specific purpose of exercising general surveillance
> over the contract operation including Teaming Partner performance.
>
> Teaming Partner must be able to provide a project manager who is
> certified in project management and must have earned value management
> experience.
>
> The partner under this contract in support of program management will
> perform the following technical and functional activities:
>
> **Quality Assessment**
>
> A Quality Assessment Plan will be created that will describe the
> goals, objectives, constituent elements, staffing, and operations
> necessary to fulfill the tasks of the winning solution. Develop by the
> teaming partner and reviewed and accepted by the ESC Project Manager.
>
> **Risk Management Plan**
>
> A Risk Management Plan will be created that will describe the risks
> and risk mitigation strategy to ensure delivery of the work products
> identified in this SOW of the winning solution. Develop by the teaming
> partner and reviewed and accepted by the ESC Project Manager.
>
> **Communication Management Plan**
>
> This plan will define methods for sending and receiving information,
> including content, level of detail, and conventions and standards to
> be followed; responsibility assignments, consistent with the Program
> Organization; and a method for regularly assessing the effectiveness
> of the plan and for improving it when needed. Develop by the teaming
> partner and reviewed and accepted by the ESC Project Manager.
>
> **Program Completion Plan**
>
> This plan will describe the actions required to close down the program
> and indicates the responsible persons and dates due. Develop by the
> teaming partner and reviewed and accepted by the ESC Project Manager.
>
> In addition to these plans, the ESC will provide (a) a project
> management organization to monitor the progress of tasks defined on
> this statement of work.
>
> **6.1.2 Subtask 2 ‑ Task Order Management**
>
> The Teaming Partner shall provide qualified personnel in sufficient
> number to support this effort while achieving cost targets. Personnel
> and managers with appropriate experience, education, certification,
> and skills, will be required based on the requirement from the winning
> solution developed by the partnership in response to both formal and
> non-formal bids.
>
> The proposed implementation plan shall include estimated labor hours
> for each activity and the labor skills required for each activity. The
> proposed plan will be reviewed and approved or rejected by designees
> of the ESC and the CO will notify the contractor when work should
> commence.
>
> An ESC designee will be assigned to the specific project for oversight
> of contractor activities, to provide approval at previously
> agreed-upon milestone points, and to provide review of any proposed
> change orders. The contractor will report daily and weekly progress to
> the ESC Project Manager.
>
> Contractor staff will receive an orientation to the Delphi Global
> Build (limited to one week or 40 hours, at locations and dates to be
> determined, but prior to implementation of any new ESC customers.)
>
> In detail, the contractor will provide Complete Project Plans, to
> include but not limited to:

1.  re-sourcing

2.  monitoring

3.  reporting

4.  Quality assurance control

5.  Functional and technical requirements gathering, documentation and
    analysis

6.  Communications planning documentation and execution

7.  Change Management leadership, support and documentation

8.  Conversion methodology assistance and documentation

9.  Testing with documentation with results and resolutions

10. Solution demonstration lab execution and demonstration

11. System setup documentation and application system configuration

12. Interface coding, testing and documentation, follow existing
    standards

13. Information sharing during implementation and turnover to production
    support

> The contractor project manager will monitor and ensure activities are
> performed and documented in accordance with quality objectives and
> reporting procedures in coordination with the ESC designee.
>
> The contractor will have responsibility for issuing management, risk
> management, change control management, and status monitoring reports,
> including:

-   Bi-weekly planned vs. actual schedule progress reports. The report
    must state the progress of the implementation including planned vs.
    actual progress hours and budget. The report must list the tasks
    that should have been started or completed since the last report and
    the current status of each task. It must also list all the tasks
    that are scheduled to begin before the next report.

-   Risk identification reports with mitigation efforts or strategies.
    These reports are required for all risks identified during the life
    cycle of the project. The report must include a clear definition of
    the risk, a risk response plan, and how the risk will be monitored.
    The response plan must include workaround plans, corrective actions,
    and resource requirements.

-   Periodic stop/start milestone meetings per project plan will be held
    to discuss current project status as compared to planned progress,
    the status of any identified risks and projections for the next two
    weeks, and the status of available resources and how new resources
    will be implemented if required.

-   Notification to the ESC designee immediately in the event of
    schedule slippage or significant changes in resource requirements
    and provide recommended corrective action.

-   When necessary or beneficial to take full advantage of Oracle
    Application capabilities, recommending the re-engineering of
    business processes.

-   Recommend policy changes, where appropriate, required to support
    reengineered Delphi business processes

-   Provide assistance in the maintenance of the official documentation
    library for implementation projects.

-   Identify and analyze alternative implementation strategies

### 6.1.3 Subtask 3 -- In-Progress Review Support {#subtask-3-in-progress-review-support .unnumbered}

> The Teaming Partner shall provide a monthly status report monitoring
> the quality assurance, configuration management, and security
> management applied to the task order (as appropriate to the specific
> nature of the SOW).

### 6.1.4 Subtask 4: Integration Services {#subtask-4-integration-services .unnumbered}

a.  Requirements Definition and Gap Analysis between prospective
    customers requirements and ESC's Global Build approach

b.  Business Process Reengineering assisting with prospective customer
    change management and reengineering steps as defined in the winning
    solution.

c.  Test and Evaluation Services support all testing and evaluation
    phases for solution fit during the implementation process.

d.  Full Implementation services end to end support during all phases of
    the implementation process

## 6.2 Enterprise Resource Planning {#enterprise-resource-planning .unnumbered}

### 6.2.1 Requirements Definition {#requirements-definition .unnumbered}

> The ESC has been selected as the FM LOB COE; the Teaming Partner will
> provide further support for implementation services and to augment the
> ESC team in pursuit of prospective customer contracts. The Teaming
> Partner will provide an assessment of the prospective customer's
> structure and an implementation plan. The successful and timely
> implementation of ESC's enterprise systems is critical to customer
> satisfaction.

### 6.2.2 Subtask 1 -- Assessment and Deliverables {#subtask-1-assessment-and-deliverables .unnumbered}

1.  Business Transformation assisting with the prospective customer
    business transition to the ESC Global Build Solution.

2.  Project Plan, Project Schedule, Requirements Documents, Gap
    Analysis, Functional Design Specs, Technical Design Specs, Solution
    Demonstration Setup and delivery, Transition/Cutover Plan, EVM
    Reporting

3.  Provide end user training support as required per the winning
    solution

# Contract Type

> The contract type will be Time and Materials with a not to exceed
> statement or Firm Fixed Price on Implementation Effort based on RFP's
> ESC and Partner pursue.

# Place of Performance

> Work will be performed at the customer site with travel to the FAA,
> Mike Monroney Aeronautical Center, Oklahoma City, Oklahoma, for
> meetings, knowledge transfer and reporting. Travel may include other
> sites.

# Period of Performance

> The estimated period of performance for the teaming effort will cover
> a 5-year period. The 5-year period, will be established when the
> issuance of the contract by the CO

# Deliverables/Delivery Schedule

 

  ------------ -------------------------- -------------------------------
               Solution Response          TBD

               Quality Assessment Plan    TBD

               Risk Management Plan       TBD

               Communication Plan         TBD

               Project Management Plan    TBD

                                          
  ------------ -------------------------- -------------------------------

# Security

## Information Technology Systems Security {#information-technology-systems-security .unnumbered}

\(a\) **Sensitivity and Security Level Designations.**

> The Statement of Work (SOW) requires the successful offeror to develop
> or access a Federal Automated Information System (AIS). Based upon the
> security guidelines contained in the Federal Aviation Administration
> Automation Information Security Program, FAA Order 1370.82:
>
> \(1\) [Category of Safeguarded Information]{.underline}
>
> The safeguarded agency information that the successful offeror will
> develop or access is categorized as sensitive Information.
>
> The overall Security Level designation for this requirement is **Level
> [5 ]{.underline}**.

2.  Position Sensitivity Designations

> Prior to award, the Government will determine the position sensitivity
> designation for each contractor employee that the successful offeror
> proposes to work under the task order. For proposal preparation
> purposes, the following designations apply:
>
> **\[ \]** **Level 6C: Sensitive - High Risk** **(Requires Suitability
> Determination with a BI).**
>
> Contractor employees assigned to a Level 6C position are subject to a
> Background Investigation (BI).
>
> **\[ X \] Level 5C: Sensitive - Moderate Risk (Requires Suitability
> Determination with NACIC).**
>
> Contractor employees assigned to a Level 5C position with no previous
> investigation and approval shall undergo a National Agency Check and
> Inquiry Investigation plus a Credit Check (NACIC), or possibly a
> Limited Background Investigation (LBI).
>
> **\[ \] Level 4C: Classified (Requires Special Access Clearance with
> an SSBI).**
>
> Contractor employees assigned to a Level 4C position are subject to a
> Single Scope Background Investigation (SSBI).
>
> **\[ \] Level 3C: Classified (Requires Top Secret Clearance with an
> SSBI).**
>
> Contractor employees assigned to a Level 3C position are subject to a
> Single Scope Background Investigation (SSBI).
>
> **\[ \] Level 2C: Classified (Requires Confidential or Secret
> Clearance with an LBI).**
>
> Contractor employees assigned to a Level 2C position shall undergo a
> Limited Background Investigation (LBI).
>
> **\[ \] Level 1C: Non Sensitive (Requires Suitability Determination
> with an NACI).**
>
> Contractor employees assigned to a Level 1C position are subject to a
> National Agency Check and Inquiry Investigation (NACI).
>
> Contractor employees who have met investigative requirements within
> the past five years may only require an updated or upgraded
> investigation.
>
> The FAA shall pay the cost of required security background
> investigations for contractor employees.

# Government Furnished Equipment (GFE)/ Government Furnished Information (GFI)

N/A

# Packaging, Packing, and Shipping Instructions

The contractor shall ensure that all items are preserved, packaged,
packed and marked in accordance with best commercial practices to meet
the packing requirements of the carrier and to ensure safe and timely
delivery at the intended destination. All data and correspondence
submitted shall reference:

1.  Task Order Authorization Number

2.  The government end user agency

3.  The name of the COTR

# Inspection and Acceptance Criteria

A Contracting Officer's Technical Representative (COTR) will be
designated for the specific purpose of exercising general surveillance
over the contract operation including contractor performance.

# Accounting and Appropriation Data

Funds will be available prior to the award of the order. Accounting
appropriation data will be provided at time of funding.

# Other Pertinent Information or Special Considerations

In order to be qualified for this requirement the contractor must be
experienced implementing Oracle Federal Financials

Contractor Travel -- As described in item 8. Contractor may be required
to travel to prospective customer work sites. Government reimbursement
for travel costs, including per diem, will be made in accordance with
the Federal Travel Regulations (FTR).

# Post‑Award Administration

Past Performance Evaluations to be completed at least annually and at
the end of the task.