HCSS QPI Scoring Standardization

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# Scoring Criteria:

Excellent or Always (91-100): Very high level of performance and
effectiveness; no significant deficiencies

Good or Often (81-90): Efficient performance in a timely manner; limited
deficiencies having little or no effect on tasks.

Standard or Average (80): Performance meets contract requirements with
adequate results.

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# Sometimes or Occasionally (71-79): Performance almost meets contract requirements; fairly adequate results; minor deficiencies; some effect on tasks.

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# Needs Improvement or Seldom (61-70): Overall performance is below contract requirements.

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# Unsatisfactory or Never or Poor (0-60): Below minimum acceptable standards; poor performance; inadequate results; deficiencies adversely and significantly affect overall performance. 

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# General Instructions:

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# [Assessment due dates]{.underline}: Each Task/Subtask lead is expected to complete a HCSS QPI assessment worksheet. The rating period is from TBD through TBD. Electronic inputs are due to TBD, by COB TBD. Please solicit inputs from your employees who work with HCSS when completing the form.

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# [Form Usage:]{.underline} Circle or bold a response option for each of the questions. If you did not observe the behavior indicated during the rating period in question, indicate so by circling/bolding "n/a" for that particular question. 

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# [Scoring:]{.underline} 

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# *[Summary Write Up:]{.underline}* Include a summary write up of the performance for the entire rating period. This summary should reflect your overall assessment of the performance and products delivered. You may also identify noteworthy performers or areas that require additional attention.

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# [*Category Ratings & Scores:*]{.underline} For each response category circle or bold the response option that best describes the performance/products. Explain "extreme" scores (i.e. never and always).

PLEASE NOTE: The Government is seeking above average performance under
the HCSS and will pay no QPI for work evaluated as "Standard."
"Standard" performance is set at a score of 80 or lower.

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# HCSS QPI Worksheet (FINAL)

Rater: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Period:
[TBD]{.underline} Date: \_\_\_\_\_\_\_\_\_\_\_\_

Task Area: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

-   *Summary Rating*: : "Overall assessment of performance/products;
    noteworthy performers, etc."

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-   *Individual Categories*:

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-   [Milestones]{.underline}: "Effectively assisted Government employees
    and ensured ATO--established program milestones were met."

> (Circle/bold one -- explain "extreme" score)
>
> N/A Never Seldom Sometimes Average Often Always
>
> 1\. Numeric score:\_\_\_\_\_\_\_\_

-   [Mission Accomplishment]{.underline}: "Performed contingency
    planning against well thought-out scenarios to anticipate problems,
    notified the Government, and suggested appropriate approaches,
    alternatives and/or solutions proactively."

> (Circle/bold one -- explain "extreme" score)
>
> N/A Never Seldom Sometimes Average Often Always
>
> 2\. Numeric score:\_\_\_\_\_\_\_\_

-   [Interdependencies]{.underline}: "Effectively assisted Government
    employees in ensuring that ATO technical, cost and schedule
    milestones were in-sync."

> (Circle/bold one -- explain "extreme" score)

N/A Never Seldom Sometimes Average Often Always

> 3\. Numeric score:\_\_\_\_\_\_\_\_

-   [Communication]{.underline}: "Assisted the Government in proactively
    and effectively communicating status and results of programs,
    projects and activities to internal FAA and external sources; shared
    knowledge obtained and applied lessons learned from other
    activities."

> (Circle/bold one -- explain "extreme" score)

N/A Never Seldom Sometimes Average Often Always

> 4\. Numeric score:\_\_\_\_\_\_\_\_

-   [Quality]{.underline}: "Produced quality products on time, without
    the need for re-work."

> (Circle/bold one -- explain "extreme" score)
>
> N/A Never Seldom Sometimes Average Often Always

5.  Numeric score:\_\_\_\_\_\_\_\_

-   [Efficiency]{.underline}: "Used appropriate number of hours, labor
    categories, skill levels and technology. Worked well with Government
    and other contractor employees."

> (Circle/bold one -- explain "extreme" score)
>
> N/A Never Seldom Sometimes Average Often Always
>
> 6\. Numeric score:\_\_\_\_\_\_\_\_