**(600)-40** **[Mission Support Activities]{.underline}**

40.1 [Telecommunications.]{.underline} Per a Memorandum of Understanding
(MOU) between TIGTA and the Internal Revenue Service (IRS), the IRS will
continue to provide voice telecommunications services, including Voice
Messaging System (VMS) support and telephone credit cards. TIGTA will
continue to pay for commercial long distance charges that were paid
prior to the separation from the IRS. All other charges will be paid by
the IRS until a transfer of resources is made. Also, TIGTA will pay for
the lease of radio transmission facilities and other law enforcement
expenses. TIGTA will pay for the installation of telephone systems and
the moving or upgrading of lines when it is not the result of a forced
move.

40.1.1 [Telephone Credit Cards.]{.underline} TIGTA employees must submit
Form 12836,
[(Exhibit600-40-8)](../../../../../../../../I:/chapter600-ms/600-exhibits/exhibit600-40-8.pdf)
Calling Card Order Form to obtain an AT&T Telephone Calling Card.
Employees and managers must:

-   Complete Form 12836, Calling Card Order Form. *Note:* The acronym
    "TIGTA" will be entered in Block 1 SEID. TIGTA employees do not use
    SEID numbers. Employees should ensure that the form is legible to
    prevent processing delays.

-   Submit the form to the employee's first and second level manager for
    signature/approval.

-   Fax the signed form to 313-234-1759.

Telephone Credit Cards will be shipped from AT&T to the immediate
supervisor. TIGTA managers must have their employees sign the
Transmittal Form (the

vendor's packing slip that accompanies the calling card) upon receipt of
the

new calling card. The Transmittal Form for the respective First Review

Manager lists all employees receiving a calling card. In the event that
a Transmittal for Receipt form is not received, a plain sheet of paper
with the employees name, ten digit card number, signature and date that
the card was received is acceptable. Once all employees have signed for
receipt of their respective calling cards, the Transmittal Form is faxed
to the DAR staff at 313-234-1759 and retained for audit purposes. The
signed Transmittal or signed sheet will serve as evidence that a phone
card was issued to the employee; this signed document will be maintained
in the employee's Drop File.

[Lost/Stolen/Compromised Calling Card]{.underline}

All employees must immediately call the DAR Staff at 313-234-1738 if a
calling card has been lost, stolen, or compromised. The employee's
manager must also send an e-mail to
[callingcard@irs.gov](mailto:callingcard@irs.gov?subject=Lost/Stolen Calling Card/Re-Issuance Needed)
and request a replacement card under the subject heading "Lost/Stolen
Calling Card/Re-issuance Needed." The manager must also include his or
her current mailing address and phone number. If the cardholder was
issued a separate Reservationless Conferencing card that card must also
be cancelled, as cards are linked for billing purposes. The DAR Staff
will notify the manager of the cancellation/re-issuance of the calling
card.

[Employee Transfers]{.underline}

TIGTA employees who have transferred to IRS or are reassigned within
TIGTA may keep their calling card. The employee's manager must send an
e-mail to the DAR staff at
[callingcard@irs.gov](mailto:callingcard@irs.gov?subject=Employee Transfer)
with the following information:

-   Employee name,

-   10-digit calling card number,

-   Previous Manager's name, and

-   New Manager's name.

[Employees Separating from TIGTA]{.underline}

The employee's manager must send an e-mail to the DAR staff at
[callingcard@irs.gov](mailto:callingcard@irs.gov?subject=Cancel Calling Card)
to ensure the calling card is canceled immediately. The e-mail must
contain the employee's name, 10-digit calling card number, and manager's
name. The subject of the e-mail must state "Employee Separation --
Cancel Calling Card."

[Braille Calling Card]{.underline}

Braille Calling Cards for visually impaired employees are available upon

request. Information on obtaining a Braille Calling Card is provided on
the Enterprise Networks Calling Card web site at:
[http://callingcard.web.irs.gov](http://callingcard.web.irs.gov/). Click
the "Order a Braille Card" link for additional information

40.1.1.1 [Teleconferencing Services.]{.underline} The three options for
setting up a teleconference are:

-   Treasury Teleconference Service,

-   Reservationless Conferencing, and

-   Reservation-based Conferencing.

[Treasury Teleconference Service]{.underline}

The Treasury Teleconference Service is a prepaid Department of the
Treasury shared service. All employees must use this service first
before using the other conferencing services offered by the calling card
vendor. Contact a Treasury operator at 202-622-2777 or send an e-mail to
<teleoperators@do.treas.gov> to reserve a time and the number of lines
required for a conference call.

When scheduling a conference call using the Treasury Teleconference
Services, employees must adhere to the following procedures:

-   Avoid unapproved toll charges by setting up the conference call from
    a government FTS telephone.

-   If the teleconference scheduled is cancelled, the host MUST cancel
    the call with the Treasury Operator.

-   Employees serving as teleconference Hosts are responsible for
    ensuring that enough ports are reserved for their conference. To
    determine the correct number of ports, the Host must know the number
    of different phones that will be calling in to the conference (each
    phone could be a conference phone with any number of people).
    Employees with questions regarding the Treasury Teleconference
    Services, must call 202-622-1108 for support.

[Reservationless Conferencing]{.underline}

Reservationless Conferencing is a feature that uses a separate card.
AT&T Calling Card holders may request a Reservationless Conferencing
Calling Card by calling the DAR Staff at 313-234-1738. Managers, project
managers, or employees setting up regular weekly or monthly conference
calls primarily use this feature. Reservationless Conferencing requires
an additional calling card with a 1-800 number, which accommodates 3 to
125 participants (including the host) on demand. Chairpersons and
participant access codes are provided. The Reservationless Conferencing
Calling Card owner must notify the participants of the conference date
and time, dial-in number, and participant code. The conference begins
when the chairperson arrives on the phone and ends when the chairperson
hangs up the phone.

[Reservation-based Conferencing]{.underline}

TIGTA employees have access to teleconferencing services using their
calling cards. Reservation-based Conferencing is a feature available on
the calling card and instructions for its use are included.
Reservation-based Conferencing can be accomplished by dialing AT&T at
1-800-526-2655. **The Agency Bureau Code is 2011 and the company name is
IRS. ** **To avoid additional charges, employees must use the IRS Code
(2011).**

Reservations can be made in two different ways: Demand or Reservation.

-   A Demand Call can be set up immediately. This call usually occurs in
    less than 15 minutes. A Reservation Call can be set up for 15
    minutes after the request is made, or one day, one month, or up to
    one year in advance.

-   Standing Reservations are available for recurring conferences that
    take place on a regular basis, such as daily, weekly, biweekly, or
    monthly conferences.

40.1.2 [Voice Messaging System.]{.underline} The IRS Telecommunications
Services Branch manages and supports the nationwide IRS VMS Network. The
VMS Network consists of voice messaging systems located throughout the
country that are networked together. All of these systems are centrally
managed by the Nationwide VMS Operations Center, with TIGTA\'s Office of
Management Services providing liaison between TIGTA and IRS. TIGTA
employees needing voice messaging should request this service by
completing the [VMS Request](../../600-exhibits/vms-mailbox-request.xls)
form and e-mailing it to their supervisor to be forwarded to the TIGTA
VMS Coordinator in Management Services. When VMS has been activated, the
coordinator, who will provide instructions on the use of VMS, will
contact the requestor. Any issues or problems with VMS should be
reported to the TIGTA VMS Coordinator in Management Services for
resolution.