VIII\. ATTACHMENT C

ELECTRONIC FILING AND REVIEW

OF THE FCC FORM 175

Applicants must submit their FCC Form 175 applications electronically
using the Commission\'s remote access system. This system will generally
be available 24 hours per day. FCC Form 175 applications must be
submitted and confirmed by **6:00 p.m. ET on Tuesday, May 9, 2000.**
Late applications or unconfirmed submissions of electronic data will not
be accepted.

Applicants must press the **175 Submit** button on the *Submit* page to
successfully submit their FCC Form 175. The electronic filing process
consists of an initial filing period and a resubmission period to make
minor corrections. During each filing period, submitted applications may
be updated and amended multiple times until the filing deadline.

## Minimum Hardware and Software Requirements

Applicants will need to meet the following minimum hardware and software
requirements:

### Minimum Hardware Requirements

-   CPU: Intel Pentium

-   RAM: 16 MB (more recommended if you have multiple applications open)

-   Modem: v.32bis 14.4kbps Hayes compatible modem or faster (recommend
    56.6 Kbps)

-   Monitor: VGA or above

-   Mouse or other pointing device

### Minimum Software Requirements

-   Operating System: Microsoft Windows 95 or 98

-   PPP (Point-to-Point Protocol) Dialer: Use the Dial-Up Networking
    feature included with Windows 95/98

-   Web Browser: Netscape Communicator 4.7 is recommended. However, you
    can also use Netscape Communicator 4.5, 4.51, or 4.61 (Internet web
    browser software).

> **Note:** To download Netscape Communicator 4.7 free of charge, access
> the Netscape download site at ***http://home.netscape.com/download/***

-   PDF Viewer: Adobe Acrobat Reader 3.0 or higher (available at
    ***http://www.adobe.com***)

-   If you wish to use the download feature in the Form 175 Review, you
    will need a .tar file extraction utility, e.g., Winzip (available at
    ***http://www.winzip.com***) or Pkzip for Windows (available at
    ***http://www.pkware.com/download.html***).

## Submitting FCC Form 175 Applications

To submit FCC Form 175 applications electronically, you must first
connect to the FCC Network via a toll-free phone number (877-844-2788)
using Dial-Up Networking. Dial-Up Networking establishes a
point‑to‑point connection from your PC to the FCC Network. *This
point‑to‑point connection is not routed through the Internet*.

> **Note:** For instructions on how to connect to the FCC Network using
> Dial-Up Networking, see the *Accessing the FCC Network Using Windows
> 95/98* attachment.

After you have connected to the FCC Network, start your Netscape Web
browser. In your browser's *Location* field, enter
***http://wtbwww34.fcc.gov*** and then click **175 Submit**.

When uploading attachments in FCC Form 175 Submission, applicants may
use a variety of file formats \-- including Word 97 or earlier,
WordPerfect 6.*x* or earlier, Adobe PDF, and ASCII text \-- and should
verify that the files contain all exhibit information. Graphics file
uploads (e.g., *.bmp*, *.tiff*, *.jpg*) and spreadsheets (e.g., Excel,
Lotus) are not supported, and graphics images should not be imported
into any word processing files that are uploaded.

After you upload an attachment, check to see if it converted properly by
selecting the PDF filename in the rightmost column. The conversion
process generally completes within thirty minutes. If you are unable to
read this file after it has been converted, please do the following:

1\. Re-upload the attachment.

2\. If the file still has not converted properly, then simplify the
formatting of the file.

For example, if you are using a Table structure in a WordPerfect
document, remove the Table structure and leave the contents of the
table, then re-upload the attachment.

After you have successfully re-uploaded an attachment, please delete the
old, unreadable attachment files.

Applicants must press the **Submit Form 175** button on the *Submit*
page to successfully submit their FCC Form 175. During each filing
period, submitted applications may be updated and amended multiple times
until the filing deadline.

When you have finished, exit your Web browser; then disconnect from the
FCC Network.

## Reviewing FCC Form 175 Applications

Once the FCC has completed the 175 Review process, you can review FCC
Form 175 applications electronically via the Internet. Start your
Netscape Web browser. In your browser's *Location* field, enter
***http://wtbwww15.fcc.gov*** and then click **175 Review**.

## Help

For technical assistance with installing or using FCC software, contact
the FCC Technical Support Hotline at (202) 414‑1250 (V) or (202)
414-1255 (TTY). The FCC Technical Support Hotline is generally available
Monday through Friday, from 8 a.m. to 6 p.m. ET. *All calls to the FCC
Technical Support Hotline are recorded.*

IX\. ATTACHMENT D

**GUIDELINES FOR COMPLETION**

**OF FCC FORM 175 AND EXHIBITS**

**A. FCC Form 175**

Because of the significance of the FCC Form 175 application to the
auction, bidders should especially note the following:

**Applicant Name:** Name given is used as your bidder name in the
auction.

**Address:** Give a street address (not a Post Office box number) for
the applicant.

**Applicant Classification:** Applicants must indicate their legal
classification. The FCC Form 175 requires the applicant to classify
itself as an individual, joint venture, partnership, trust, corporation,
consortium, association, limited liability company (LLC) or government
entity.

**Applicant Status:** Applicants are also requested to indicate their
status as a rural telephone company, minority-owned business and/or
women-owned business, so that the FCC can monitor its performance in
promoting economic opportunities for these designated entities.

**Bidding Credit Eligibility:** Be advised that this is the sole
opportunity applicants have to elect small business or very small
business status and bidding credit level (if applicable), and there is
no opportunity to change the election once the short-form filing
deadline passes.

-   Small business or very small business applicants should enter the
    applicable bidding credit from the drop down menu. Applicants should
    be aware that this is the sole opportunity that they will have to
    elect the appropriate bidding credit.

**License Selection:** Applicants should identify all licenses on which
they want to be eligible to bid in the auction. Be advised that there is
no opportunity to change this list once the short-form filing deadline
passes. It is critically important that you confirm the licenses that
you have selected because the FCC auction system will not accept bids on
licenses for which an applicant has not applied on its FCC Form 175.
Note that there are multiple channel blocks offered in each geographic
area (\"Market\") and each of these licenses must be selected
individually (i.e., selecting channel block A in market MEA001 does not
make you eligible to bid on channel block B in market MEA001). Each row
in this license list represents a single license, shown as one market
and channel block. Please confirm your license selection, by clicking on
the \"Confirm\" button.

**Authorized Bidders:** Applicants must list the name(s) of the
person(s) (no more than three) authorized to represent them at the
auction. Only those individuals listed on the FCC Form 175 will be
authorized to place or withdraw bids for the applicant during the
auction. **Note: Applicants may only share a common authorized bidder(s)
if each applicant has selected separate markets. *See* 47 CFR §
1.2105(c)**.

**Certifications:** Applicants should carefully read the list of
certifications on the FCC Form 175. These certifications help to ensure
a fair and competitive auction and require, among other things,
disclosure to the Commission of certain information on applicant
ownership and agreements or arrangements concerning the auction.
Submission of an FCC Form 175 application constitutes a representation
by the certifying official that he or she is an authorized
representative of the applicant, has read the form\'s instructions and
certifications, and that the contents of the application and its
attachments are true and correct. Submission of a false certification to
the Commission may result in penalties, including monetary forfeitures,
license forfeitures, ineligibility to participate in future auctions,
and/or criminal prosecution.

**Contact person/address:** If the Commission wishes to communicate with
the applicant by telephone or fax, those communications will be directed
to the contact person identified on the FCC Form 175. Space is provided
for an address, telephone number, fax number, and e-mail address. All
written communication and registration information will be directed to
the applicant\'s contact person at the address specified on the FCC Form
175. Applicants must provide a contact street address; no P.O. Box
addresses may be used.

**Completeness:** Applicants must submit all information required by the
FCC Form 175 and by applicable rules. Failure to submit required
information by the resubmission date will result in dismissal of the
application and inability to participate in the auction. *See* 47 C.F.R.
§ 1.2105(b).

**NOTE: Applicants must press the "Submit Form 175" button on the
"Submit" page to successfully submit their FCC Form 175.**

**Continuing Accuracy:** Each applicant is responsible for the
continuing accuracy and completeness of information furnished in the FCC
Form 175 and its exhibits. *See* 47 C.F.R. § 1.65. It is the FCC\'s
position that during the conduct of an auction, thirty business days
from a reportable change is a reasonable period of time. Applicants are
reminded that they consent to be audited in the certification section of
the FCC Form 175 (see certification item number 6).

**B. Exhibits and Attachments**

In addition to the FCC Form 175 itself, applicants must submit
additional information required by the FCC\'s rules. Although the FCC
does not require a particular format for this information, it has
developed the following guidelines that will facilitate the processing
of short-form applications. The FCC encourages applicants to submit this
information in several attachments using the following format.

> *If you find that an attachment has not converted properly to Adobe
> PDF format, take the following steps:*
>
> *1) Simplify the formatting of the file. For example, if using a Table
> structure in a WordPerfect document, remove the Table structure
> leaving the contents of the table, re‑save the document.*
>
> *2) Re‑upload the attachment.*
>
> *3) Delete the failed attachment.*

**NOTE: Applicants should not list their TIN numbers on any Exhibits to
their**

**FCC Form 175s.**

**Exhibit A - Applicant Identity and Ownership Information**: 47 C.F.R.
§ 1.2105(a)(2)(ii) requires each applicant to fully disclose the real
party or parties-in-interest in an exhibit to its FCC Form 175
application. Each member of an applicant applying to bid as a small or
very small business consortium must provide this information. The
following information is required:

**1. General Information**

***Applicant Status Required Information***

General Partnership Name, citizenship, and address of all partners, and
the share or interest participation of each partner

Limited Partnership Name, citizenship, and address of each limited
partner whose interest in the applicant is equal to or greater than 10
percent (as calculated according to the percentage of equity paid in and
the percentage of distribution of profits and losses).

Corporation Corporate name and address; and name, title, and citizenship
of a responsible officer or director.

Limited Liability Corporate name and address; and name, address and

Corporation citizenship of all members.

Trust Name, citizenship, and address of trustee.

None of the above Name, citizenship, title or other relation to the
applicant, and address of a principal or other responsible person

**2. Ownership Information**

***Applicant Status Required Information***

All applicants Name, citizenship, and address of all controlling
interests of the applicant as defined in Part II.C.1 of this public
notice.

All applicants Name, citizenship, and address of all parties holding 10
percent

or more of any class of stock, warrants, options or debt securities

and the amount and percentage held.

All applicants Name of all parties holding a 10 percent or greater

interest in the applicant and the specific amount held.

All applicants List of any FCC-licensed entity or applicant for an FCC
license,

in which

a\. the applicant;

b.  any party with a 10 percent or greater interest in the

applicant; or

c.  a controlling interest (as discussed in Part II.C.1 of this public
    notice) of the applicant owns a 10 percent or greater interest or 10
    percent or more of any class of stock, warrants, options or debt
    securities. (*See also* 47 C.F.R. §§ 27.502 and 1.2110) This list
    must include a description of each such entities\' principal
    business and a description of each such entities\' relationship to
    the applicant.

*Example of a.* The applicant owns 10 percent of Company A (an

FCC-licensed entity or an applicant for an FCC license). The applicant
must list Company A on its Form 175 Exhibit A and

provide the required information.

*Example of b.* Company A owns 10 percent of the applicant and 10
percent of Company B (an FCC-licensed entity or an applicant

for an FCC license). The applicant must list both Company A and

Company B on its Form 175 Exhibit A and provide the required

information.

*Example of c.* A owns 55% of the applicant and owns 10 percent of
Company B (an FCC-licensed entity or an Applicant for an FCC

license). The applicant must list both A and Company B on its

Form 175 Exhibit A and provide the required information.

All applicants List of all parties holding indirect ownership interests
in the applicant as determined by successive multiplication of the
ownership percentages in each link of the vertical ownership chain, that
equals 10 percent or more of the applicant, except that if the ownership
percentage for any link in the chain exceeds 50 percent or represents
actual control, it shall be reported as if it were a 100 percent
interest.

> *Example.* A owns 10% of Company B, which owns 60% of Company C, which
> owns 25% of the applicant. Company B\'s interest in the applicant
> would be 25% (the same as Company C\'s interest since Company B\'s
> interest in Company C exceeds 50%), and A\'s interest in the applicant
> would be 2.5% (0.1 \* 0.25). Under the 10% attribution benchmark,
> Company B\'s interest in the applicant must be reported on the
> applicant\'s FCC Form 175 Exhibit A, while A\'s interest in the
> applicant need not be reported. However, if A owned 40% of Company B
> in the above example, then A\'s interest in the applicant would be 10%
> (0.4 \* 0.25), and the applicant would need to report it on the
> applicant\'s FCC Form 175 Exhibit A.

**Exhibit B - Agreements with Other Parties/Joint Bidding
Arrangements:** Applicants must attach an exhibit identifying all
parties with which they have entered into any agreements, arrangements
or understandings which relate in any way to the licenses being
auctioned, including any relating to the post-auction market structure.
*See* 47 C.F.R. §1.2105(a)(2)(viii). Note that applicants that are
nationwide bidders may not be parties to such agreements. *See* Section
IV.B.7, above.

Be aware that pursuant to Certification (4) on the FCC Form 175, the
applicant certifies that it will not enter into any explicit or implicit
agreements or understandings of any kind with parties not identified in
the application regarding bid amounts, bidding strategies, or the
particular licenses the applicant will or will not bid. *See* 47
C.F.R..§ 1.2105(a)(2)(ix). *To prevent collusion, the Commission\'s
Rules generally prohibit communication among applicants for the same
license areas between the initial short-form applications filing
deadline and the down payment deadline for licenses won, when such
communications concern bids, bidding strategies, or settlements.* 47
C.F.R. § 1.2105(c).

**Exhibit C - Status as a Small Business or Very Small Business**:
Applicants claiming status as a very small business or small business
must attach an exhibit providing the following information regarding
this status.

***Entity Required Information***

Applicant Average gross revenues for the preceding three years set forth
*both separately* (*e.g.*, for each of the three preceding three years
individually) *and in the aggregate* (for all of the preceding three
years combined). Certification that the average gross revenues for the
preceding three years do not exceed the required limit, or providing
average gross revenues for the 3-year period without providing the gross
revenues for each of the preceding three years, is insufficient.

Applicant\'s Affiliates

*see* 47 CFR § 27.502 same information required as discussed above

Applicant\'s

Controlling Interests

*See* Part II.C.1, *above*.

*See also* 47 CFR § 1.2110. same information required as discussed above

> *Example.* The applicant had gross revenues of \$500,000 in 1997,
> \$1,000,000 in 1998, and \$3,000,000 in 1999, with average gross
> revenues for that time period of \$1,500,000. The applicant owns 60%
> of Company A, making Company A an affiliate of the applicant under
> Section 1.2110(b)(4)(i)(B), and Company B owns 52% of the applicant
> (making Company B a controlling interest of the applicant, as defined
> in Part II.C.1 of this public notice. The applicant\'s Exhibit C would
> look like this:

Applicant Name

1997 gross revenues \$ 500,000

1998 gross revenues \$ 1,000,000 1999 gross revenues \$ 3,000,000

Average gross revenues

for the preceding 3 years \$ 1,500,000

Company A (an affiliate of the applicant)

1997 gross revenues \$ enter amount

1998 gross revenues \$ enter amount

1999 gross revenues \$ enter amount

Average gross revenues

for the preceding 3 years \$ enter amount

Company B (a controlling interest in the applicant)

1997 gross revenues \$ enter amount

1998 gross revenues \$ enter amount

1999 gross revenues \$ enter amount

Average gross revenues

for the preceding 3 years \$ enter amount

**TOTAL: combined average gross revenues for the preceding three years
of the applicant, the applicant\'s affiliates and their controlling
interests**

**NOTE: Each member of an applicant that is applying to bid as a
consortium of small or very small businesses must provide this
information and qualify for the claimed status.**

**Exhibit D - Information Requested of Designated Entities:** Applicants
owned by minorities or women, as defined in 47 C.F.R. § 1.2110(b), or
that are rural telephone companies, may attach an exhibit regarding this
status. This information, in conjunction with the information requested
in Block 10 of the FCC Form 175, will assist the Commission in
monitoring the participation of these "designated entities" in its
auctions.

**Exhibit E - Miscellaneous Information**: Applicants wishing to submit
additional information should include it in Exhibit E.

Applicants are reminded that all information required in connection with
applications to participate in spectrum auctions is necessary to
determine the applicants\' qualifications, and as such will be available
for public inspection. Required proprietary information may be redacted,
or confidentiality may be requested, following the procedures set forth
in 47 C.F.R. § 0.459. Such requests must be submitted in writing to Amy
Zoslov, Chief, Auctions and Industry Analysis Division, Wireless
Telecommunications Bureau, Federal Communications Commission, 445 12^th^
Street, S.W., Room 4-A760, Washington, D.C. 20554 (with a separate copy
mailed to Howard Davenport, Legal Branch, Auctions and Industry Analysis
Division), in which case the applicant must indicate in Exhibit E that
it has filed a confidentiality request. Because the required information
bears on applicants\' qualifications, the FCC envisions that
confidentiality requests will not be routinely granted.

**Waivers:** Applicants requesting waiver of any rules must submit a
statement of reasons sufficient to justify the waiver sought. *See* 47
C.F.R. § 1.3.

XIII\. ATTACHMENT H

ACCESSING THE FCC NETWORK USING

WINDOWS 95/98

This attachment describes how to access the FCC Network from a system
that is running the Microsoft Windows 95 or Microsoft Windows 98
operating system. This involves configuring dial-up network access and
then performing the dial-up procedure. Dial-up access to the FCC Network
is required to submit FCC Form 175 applications electronically or use
the FCC Remote Access System.

> **Note:** Dial-up access to the FCC Network is ***not*** required to
> review FCC Form 175 applications. You can perform that function from
> the Internet, by entering location ***http://wtbwww15.fcc.gov/*** on
> your Netscape Web browser and clicking the **175 Review** button.

**[Conventions]{.underline}**

The instructions in this section use the following typographical
conventions:

**bold** Represents objects on the screen that you click with the mouse
pointer, including buttons, Internet links, icons, tabs, menu items
(e.g., **Cancel** button, **Auctions** link, **Save** option in the File
menu).

*italic* Represents field names or areas of a screen (e.g., *Applicant*
field, *Selected Licenses* area of a screen).

***bold italic*** Represents characters that you must type exactly as
they appear in the instructions. For example, if you are instructed to
type ***http://wtbwww03.fcc.gov***, you should type all of the
characters shown in bold italic exactly as they are printed.

[Small Caps]{.smallcaps} Represents keys on the keyboard (e.g., [Enter,
Ctrl, Esc]{.smallcaps}).

***Note:*** Throughout these instructions, "enter" means to type the
appropriate information and then press the [Enter]{.smallcaps} key.

## Configuring Dial-Up Networking

1\. To start dial-up networking:

> a\. Click the Windows 95/98 **Start** button.
>
> b\. Click the **Programs** option to display the Programs menu.
>
> c\. Click the **Accessories** option to display the Accessories menu.
>
> d\. In Windows 95, click **Dial-Up Networking**.
>
> In Windows 98, click **Communications**, then **Dial-Up Networking**.
>
> If **Dial-Up Networking** is not an option on your Accessories menu,
> you should install it from your Windows 95/98 CD or diskettes.

2\. When the Dial-Up Networking window appears, double-click the **Make
New Connection** icon.

The Make New Connection window appears.

3\. If you are connecting to submit FCC Form 175 applications, type
***FCC Auctions 877#*** in the field titled *Type a name for the
computer you are dialing.*

> If you are connecting to use the FCC Remote Access System, type ***FCC
> Auctions 900#*** in the field titled *Type a name for the computer you
> are dialing.*
>
> **Note**: If you connect to the FCC's 900# telephone service, there is
> a charge of \$2.30 per minute. The first minute of connection time to
> the 900 number service is at no charge.

4\. In Windows 95, click the down arrow at the right of the *Select a
modem* field and select your modem from the menu of available modems.

> In Windows 98, click the down arrow at the right of the *Select a
> device* field and select your modem from the menu of available
> devices.
>
> If your modem does not appear on this list, you must install your
> modem driver according to the modem manufacturer installation
> procedures, which are usually described in your modem's user manual.

5\. Click the **Next** button.

6.  If you are connecting to submit FCC Form 175 applications, type
    ***877*** and ***844-2788*** in the *Area Code* and *Telephone
    Number* fields, respectively.

> If you are connecting to use the FCC Remote Access System, type
> ***900*** and ***555-5554*** in the *Area Code* and *Telephone Number*
> fields, respectively.

7\. Verify that the correct country is selected in the *Country code*
field.

> If necessary, click the down arrow at the right of the *Country code*
> field and select the appropriate country from the menu of available
> countries.

8\. Click the **Next** button.

9\. Click the **Finish** button.

> An icon labeled either *FCC Auctions 877#* or *FCC Auctions 900#*
> appears in the Dial-Up Networking window.

10\. Verify that properties are configured correctly before attempting a
dial-up session. Put the mouse pointer on the FCC Auctions icon that you
wish to configure and click the **right** mouse button to display a
menu. Click **Properties** from the menu.

11\. Click the **Configure** button. Click the **Options** tab at the
top of the Properties window.

12\. In the *Connection control* area of the Options tab, verify that
*[neither]{.underline}* option is selected. If either option is
selected, click the check box at the left of the option to deselect it.
Then click **OK**.

13\. In Windows 95, click the **Server Type\...** button.

In Windows 98, click the **Server Types** tab at the top of the
Properties window.

14\. In the *Advanced Options* area, verify that **only** *Enable
software compression* is selected. If it is not selected, click the
check box at the left of the option to select it. If either of the other
options is selected, click the check box to deselect it.

15\. In the *Allowed Network Protocols* area, verify that only *TCP/IP*
is selected.

> If it is not selected, click the check box at the left of the option
> to select it. If either of the other options is selected, click the
> check box to deselect it.

16\. Click the **TCP/IP Settings** button. On the TCP/IP Settings
window, select *Server assigned IP addresses* at the top and select
*Specify name server addresses* midway down the window.

17\. Type ***165.135.79.95*** as the Primary DNS.

Ensure that these two options are checked:

-   Use IP header compression

-   Use default gateway or remote network

18. Click **OK** on the *TCP/IP Settings* window and the *Server Type*
    window.

19. Close the *Dial-Up Networking* window.

20\. a. Click the Windows 95/98 **Start** button, then click the
**Settings** option to display the Settings menu.

> b\. Click **Control Panel** and then double-click the **Network**
> icon.
>
> c\. Highlight the *TCP/IP Protocol* and click **Properties**. If there
> are multiple TCP/IP protocols, highlight *TCP/IP \--\> Dial-Up
> Adapter* and click **Properties**.
>
> In a Windows 98 environment, a confirmation dialog appears. Read the
> information on the dialog, then click the **OK** button.
>
> d\. Click the **DNS Configuration** tab.
>
> e\. Select *Enable DNS*. Type ***bidder*** in the *Host* box, type
> ***fcc.gov*** in the *Domain* box, then type ***165.135.79.95*** in
> the DNS Server Search Order box and click the **Add** button.

f.  Click **OK** on the TCP/IP Properties windows, then click **OK** on
    the Network windows.

g.  If you are prompted to restart your computer, click **Yes** to
    restart, then begin the Dial-Up Procedure.

## Dial-Up Procedure

1.  If the Dial-Up Networking window is not currently open, do the
    following:

> a\. Click the Windows 95/98 **Start** button.
>
> b\. Click the **Programs** option to display the Programs menu.
>
> c\. Click the **Accessories** option to display the Accessories menu.
>
> d\. In Windows 95, click **Dial-Up Networking**
>
> In Windows 98, click **Communications**, then **Dial-Up Networking**.

The Dial-Up Networking window appears.

2\. In the Dial-Up Networking window, double-click the **FCC Auctions
877#** or **FCC Auctions 900#** icon.

> **Note**: If you connect to the FCC's 900 number telephone service,
> there is a charge of \$2.30 per minute. The first minute of connection
> time to the 900 number service is at no charge.

3\. Click the **Connect** button on the window. *[Do not enter User name
and Password]{.underline}* .

> The Connection window appears, indicating the status of your
> connection as your modem dials into the system. This window must
> remain running during your dial-up session. You may minimize the
> window, if you wish.
>
> If your modem fails to establish a connection, please see the
> *Troubleshooting* section below.

4\. Once the connection is established, open your Web browser.

5\. In your browser's *Location* field, enter the appropriate Universal
Resource Locator (URL) as follows:

-   For FCC Form 175 Submit, enter ***http://wtbwww34.fcc.gov***
    (primary location) or ***http://wtbwww04.fcc.gov*** (secondary
    location)

-   For the FCC Remote Access System, enter
    ***http://wtbwww26.fcc.gov*** (primary location) or
    ***http://wtbwww03.fcc.gov*** (secondary location)

    If nothing appears in your Web browser, please see the
    *Troubleshooting* section below.

6\. When you have finished, exit the Web browser, then click the
**Disconnect** button on the Connection window to end your dial-up
session.

## Troubleshooting

Following are problems you may encounter and possible solutions for
resolving or isolating them.

### Modem does not respond

1\. Confirm that all physical connections for the modem are present.

2.  Confirm that the phone line is active by connecting it to a
    telephone and checking

for a dial-tone.

3\. If you are dialing the 900 number service, check for a 900 number
telephone block. If the volume settings are low, the modem may be
dialing but not connecting. Check for this by trying to connect to the
877 number, or by dialing the 900 number on that line using a telephone.

4\. Confirm that the correct modem driver is installed for your modem.

### Modem dials but does not connect

1\. If you are dialing the 900 number service, check for a 900 number
telephone block. Check for this by dialing the 877 number to see if you
connect, or by dialing the 900 number on that line using a telephone.

2\. Confirm that the number the modem is dialing is correct.

3.  Confirm that the modem prefix, if any, is correct.

### Modem dials and connects, but nothing appears when you enter the Location in the Web browser 

1.  Verify the Dial-Up Networking settings specified in the Configuring
    Dial-Up

*Networking* section.

2.  Confirm that your Web browser is not using proxies:

```{=html}
<!-- -->
```
a)  On your browser, click the **Preferences** option in the Edit menu.

b)  In the Category area at the left, double-click **Advanced**.

c)  Click the Advanced structure's **Proxies** option.

d)  Click the radio button labeled **Direct connection to the
    Internet**.

e)  Click the **OK** button at the bottom of the window.

### Receive an Internal Server error in the Web browser 

1.  Confirm that the *Location* is correct.

2.  Confirm that *Java* and *JavaScript* are enabled in your Web
    browser, and confirm that *Cookies* is set to Accept All.

## Help

For technical assistance with installing or using FCC software, contact
the FCC Technical Support Hotline at (202) 414‑1250 (V) or (202)
414-1255 (TTY). The FCC Technical Support Hotline is generally available
Monday through Friday, from 8 a.m. to 6 p.m. ET. *All calls to the FCC
Technical Support Hotline are recorded.*