Lean Coordinator Job Description

This position is located in the Director\'s Office under the immediate
supervision of the Deputy Director and functions as a program manager
for the Agency's process improvement program. The person in this
position is responsible for implementing and managing the department\'s
Lean process improvement program, including the deployment of training
and other duties that will enhance organizational efficiency and support
a culture of continuous improvement and customer satisfaction.

**Lean Deployment and Facilitation:** Develop and implement an action
plan for the deployment of all aspects of the Department\'s Lean process
improvement program, including, but not limited to kaizen, 5S and Design
for Lean Six Sigma Events. Responsible for working with department
managers in identifying areas for process improvement events,
establishing objectives for each project, and selecting cross-functional
team members and leaders. Act in the capacity of the facilitator for
each event. Coordinate each project/event phase and ensure that
participants and stakeholders have the tools and resources they need,
necessary information, and guidance to enable them to fully engage in
the process and maximize the potential outcome of each event.

**Tracking Progress:** Develop and implement an action plan for
tracking, analyzing and reporting return on investment of departmental
programs that have undergone process improvement initiatives. Monitor
the progress of projects, including ongoing status reviews. Ensure that
the database is current relative to process improvement activities.
Responsible for coordinating and participating in 30 day, 60 day, 90
day, 6 month, and 1 year follow-up meetings for each event to ensure
follow-up activities are completed and improvements are realized and
maintained. Develop a comprehensive report which delineates the status
and outcomes of each event, including, but not limited to efficiencies
gained, increased customer satisfaction and or reduced costs or savings
realized. Conduct formal reviews with the management team on a quarterly
basis to review accomplishments, identify areas for improvement, and
respond to questions.

**Training:** Coordinate the training of Agency staff on Lean process
improvement techniques, including a plan for deployment of training to
all departmental staff. Ensure that tools, resources and instructional
materials are developed, updated as necessary and maintained to meet
ongoing needs. Responsible for tracking participation and associated
costs of time and materials for training deployment. Establish a library
of learning materials, both electronic and paper that can be made
available to interested staff. Conduct research focused on benchmarking
world-class business process performance and utilize findings to assist
supervisors in establishing tangible measures of time, cost, and
quality.

**Communications:** Develop and implement an effective strategy for
communicating the status and results of the Agency improvement efforts
to department partners, customers and staff. This includes, but is not
limited to the development of an Internet presence to showcase
departmental activities. Keep staff informed of revised procedures and
methods and related work changes as implemented.