![](media/image1.png){width="0.5798611111111112in"
height="0.58125in"}SmartPay^®^

*Supporting Your Mission*

**Introduction**

The current GSA SmartPay® Master Contracts expire on November 29, 2008.
The future program is referred to as GSA SmartPay® 2 or "SP2". This
document addresses a number of the most common questions program
participants may have about the transition to the new contract,
including:

-   [**General Questions**](#_GENERAL_QUESTIONS_1),

-   [**Establishing a New Task Order**](#establishing-a-new-task-order),

-   [**Post-Award Transition
    Activities**](#post-award-transition-activities), and

-   [**Transition Resources & Support**](#transition-resources-support).

This document includes a number of hyperlinks (denoted by **[blue,
underlined text]{.underline}**). These links may redirect you to a
related web-page, an email address, or to another relevant section or
question in this document.

If you do not find an answer to your question here, please contact your
[**GSA SmartPay® Point of Contact
(POC)**](http://www.gsa.gov/Portal/gsa/ep/contentView.do?programId=10121&channelId=-13498&ooid=12002&contentId=19437&pageTypeId=8199&contentType=GSA_BASIC&programPage=%2Fep%2Fprogram%2FgsaBasic.jsp&P=FCX6).
If you do not know who your POC is, you can access the complete list of
agencies/organizations participating in the GSA SmartPay® program, and
their assigned agency/organization points of contact, on the GSA
SmartPay® program website
([**www.gsa.gov/gsasmartpay**](http://www.gsa.gov/gsasmartpay)), under
"Agency Information", "[**Points of Contact for GSA
SmartPay®**](http://www.gsa.gov/Portal/gsa/ep/contentView.do?programId=10121&channelId=-13498&ooid=12002&contentId=19437&pageTypeId=8199&contentType=GSA_BASIC&programPage=%2Fep%2Fprogram%2FgsaBasic.jsp&P=FCX6)".

Contents

[GENERAL QUESTIONS 1](#__RefHeading___Toc156020440)

[1. What is GSA SmartPay®? How is the program set up?
1](#what-is-gsa-smartpay-how-is-the-program-set-up)

[2. What is GSA SmartPay® 2? 1](#what-is-gsa-smartpay-2)

[3. What is the "transition"? 2](#what-is-the-transition)

[4. Why does my agency/organization need to transition to GSA SmartPay®
2?
2](#why-does-my-agencyorganization-need-to-transition-to-gsa-smartpay-2)

[5. When is this transition to GSA SmartPay® 2 happening? When will the
new Master Contracts be awarded?
3](#when-is-this-transition-to-gsa-smartpay-2-happening-when-will-the-new-master-contracts-be-awarded)

[6. What are the transitional and transactional periods?
3](#what-are-the-transitional-and-transactional-periods)

[7. What if my agency/organization is a mandatory user under the current
Master Contracts?
4](#what-if-my-agencyorganization-is-a-mandatory-user-under-the-current-master-contracts)

[8. As an Agency/Organization Program Coordinator (A/OPC), what will I
need to do as part of the transition to GSA SmartPay® 2?
5](#__RefHeading___Toc156020448)

[9. What is the deadline for transitioning to GSA SmartPay® 2?
5](#what-is-the-deadline-for-transitioning-to-gsa-smartpay-2)

[10. How soon can I issue my agency's/organization's new task order(s)?
5](#how-soon-can-i-issue-my-agencysorganizations-new-task-orders)

[11. What happens after the new Master Contracts are awarded?
6](#what-happens-after-the-new-master-contracts-are-awarded)

[12. How many Contractors will be on the new contract? Will my current
Contractor be awarded a new Master Contract?
6](#how-many-contractors-will-be-on-the-new-contract-will-my-current-contractor-be-awarded-a-new-master-contract)

[13. When can Contractors begin work under the new task order(s)?
6](#when-can-contractors-begin-work-under-the-new-task-orders)

[14. If transaction processing cannot begin prior to November 30, 2007,
and possibly not before November 30, 2008, why would I want to award a
task order that begins earlier than that date?
7](#if-transaction-processing-cannot-begin-prior-to-november-30-2007-and-possibly-not-before-november-30-2008-why-would-i-want-to-award-a-task-order-that-begins-earlier-than-that-date)

[15. What can I do now to prepare for the transition?
7](#what-can-i-do-now-to-prepare-for-the-transition)

[16. What additional resources might be required to support the
transition?
8](#what-additional-resources-might-be-required-to-support-the-transition)

[17. What's a TMT and why should my agency/organization use one?
8](#whats-a-tmt-and-why-should-my-agencyorganization-use-one)

[ESTABLISHING A NEW TASK ORDER 9](#establishing-a-new-task-order)

[18. What steps are involved in establishing a new task order?
9](#what-steps-are-involved-in-establishing-a-new-task-order)

[19. How do I define my agency's/organization's needs?
9](#how-do-i-define-my-agencysorganizations-needs)

[20. What task order types are there?
10](#what-task-order-types-are-there)

[21. What is a standard task order? 10](#what-is-a-standard-task-order)

[22. What is a tailored task order? 11](#what-is-a-tailored-task-order)

[23. What is a tag-along? Should my agency/organization be a tag-along
or allow for tag-alongs?
11](#what-is-a-tag-along-should-my-agencyorganization-be-a-tag-along-or-allow-for-tag-alongs)

[24. What's a pooling arrangement, and should my agency/organization be
part of one?
12](#whats-a-pooling-arrangement-and-should-my-agencyorganization-be-part-of-one)

[25. My agency/organization has very unique needs. The new Master
Contracts do not meet our needs. What should I do?
12](#my-agencyorganization-has-very-unique-needs.-the-new-master-contracts-do-not-meet-our-needs.-what-should-i-do)

[26. I'm not a Contracting Officer. How do I award my
agency's/organization's task order?
12](#im-not-a-contracting-officer.-how-do-i-award-my-agencysorganizations-task-order)

[27. I'm comfortable with the level of service my agency/organization is
receiving from our current Contractor. Can't I just award my
agency's/organization's task order to the incumbent Contractor?
13](#im-comfortable-with-the-level-of-service-my-agencyorganization-is-receiving-from-our-current-contractor.-cant-i-just-award-my-agencysorganizations-task-order-to-the-incumbent-contractor)

[28. How can I find out about the past performance of the Contractors on
the current Master Contracts?
13](#how-can-i-find-out-about-the-past-performance-of-the-contractors-on-the-current-master-contracts)

[POST-AWARD TRANSITION ACTIVITIES 14](#post-award-transition-activities)

[29. What is the best way to communicate with others affected by the
transition?
14](#what-is-the-best-way-to-communicate-with-others-affected-by-the-transition)

[30. If my agency/organization chooses the same Contractor under the new
Master Contracts, can we continue using our existing charge cards?
14](#if-my-agencyorganization-chooses-the-same-contractor-under-the-new-master-contracts-can-we-continue-using-our-existing-charge-cards)

[31. Can account numbers remain the same and be carried over to the new
contract?
14](#can-account-numbers-remain-the-same-and-be-carried-over-to-the-new-contract)

[32. What can I do to make sure all the current cards / accounts are
deactivated?
15](#what-can-i-do-to-make-sure-all-the-current-cards-accounts-are-deactivated)

[33. Will my agency/organization have to manage two charge card
Contractors simultaneously (i.e., incoming and outgoing) until all of
the transactions from the old bank clear?
15](#will-my-agencyorganization-have-to-manage-two-charge-card-contractors-simultaneously-i.e.-incoming-and-outgoing-until-all-of-the-transactions-from-the-old-bank-clear)

[34. What type of data cleansing should we do before transition?
15](#what-type-of-data-cleansing-should-we-do-before-transition)

[35. What type(s) of guidance will I need to provide to cardholders?
16](#what-types-of-guidance-will-i-need-to-provide-to-cardholders)

[36. What happens to orders placed on charge cards issued under the old
contracts on November 29, 2008?
16](#what-happens-to-orders-placed-on-charge-cards-issued-under-the-old-contracts-on-november-29-2008)

[TRANSITION RESOURCES & SUPPORT 17](#transition-resources-support)

[37. Who else will be involved in the transition to GSA SmartPay® 2?
17](#who-else-will-be-involved-in-the-transition-to-gsa-smartpay-2)

[38. I'm already stretched thin. How am I going to be able to do all
this planning and transition work, when I can barely handle my current
tasks?
17](#im-already-stretched-thin.-how-am-i-going-to-be-able-to-do-all-this-planning-and-transition-work-when-i-can-barely-handle-my-current-tasks)

[39. How can I get my agency/organization executives' attention to make
decisions or provide additional resources for the transition?
18](#how-can-i-get-my-agencyorganization-executives-attention-to-make-decisions-or-provide-additional-resources-for-the-transition)

[40. What steps will cardholders have to take during the transition?
18](#what-steps-will-cardholders-have-to-take-during-the-transition)

[41. What is the GSA SmartPay® Team doing to support the transition?
19](#what-is-the-gsa-smartpay-team-doing-to-support-the-transition)

[42. Where can I find the transition resources/tools provided by GSA?
19](#where-can-i-find-the-transition-resourcestools-provided-by-gsa)

[43. How can I get in touch with GSA for additional support?
19](#how-can-i-get-in-touch-with-gsa-for-additional-support)

[44. I do not know who my GSA SmartPay® Point of Contact is. How can I
find out?
20](#i-do-not-know-who-my-gsa-smartpay-point-of-contact-is.-how-can-i-find-out)

# **GENERAL QUESTIONS**

## 1. What is GSA SmartPay®? How is the program set up?

The GSA SmartPay® program enables Federal agencies/organizations and
other authorized users to obtain purchase, travel, fleet, and integrated
charge card products and services through Master Contracts GSA has
established with five banks -- Bank of America, Citibank, JP Morgan
Chase, Mellon Bank (purchase only), and US Bank. Agencies/Organizations
issue task orders against these existing Master Contracts to obtain
charge card products and services.

## 2. What is GSA SmartPay® 2?

The current GSA SmartPay® Master Contracts expire on November 29, 2008.
The future program is referred to as GSA SmartPay® 2 or "SP2". Based on
customer feedback, the GSA SmartPay® Program Office is focusing on
improvements to the following areas for SP2:

-   **New products and services:** New products and services will be
    included as core requirements, separately priced items, and value
    added items, including: pre-paid cards, contactless cards, and cards
    in foreign currencies. Contractors will also be asked to propose
    alternatives to convenience check use;

-   **Enhanced customer service:** 24/7 worldwide customer service has
    been expanded to include the option for agencies/organizations to
    receive foreign language customer support for cardholders using
    their cards overseas;

-   **Security of systems and data:** The Master Contracts will contain
    increased security requirements regarding data management and
    handling, including requirements that Contractors comply with FISMA
    and the Payment Card Industry security standards, house their data
    facilities in the U.S., and restrict data access to personnel with
    the required level of security clearance. Contractors will also be
    required to comply with new program data and interface standards;

-   **Enhanced data capture:** Contractors have been asked to provide
    innovative solutions to improve the quality of data (e.g., expanded
    collection of Level 3 data) to support the Government's strategic
    sourcing initiatives, risk mitigation measures, management reports,
    and other program reporting objectives;

-   **Improved ability to analyze data and produce information:** GSA is
    in the initial stages of developing a data warehouse that will
    enable users to leverage new technology to analyze card program data
    and produce information to facilitate effective program-wide
    measurement, reporting, and sharing of leading practices among
    program stakeholders; and

-   **Tax reclamation:** Offerors have been asked to propose methods to
    facilitate/improve recovery of taxes paid by agencies/organizations
    on tax exempt government transactions for the SP2 program.

## 3. What is the "transition"?

The "transition" refers to the activities involved in the movement from
the current Master Contracts to the new Master Contracts (i.e., [**GSA
SmartPay® 2**](#what-is-gsa-smartpay-2)). These activities include:

-   GSA [**awarding the new Master
    Contracts**](#when-is-this-transition-to-gsa-smartpay-2-happening-when-will-the-new-master-contracts-be-awarded);

-   Agencies/Organizations [**preparing and awarding new task
    orders**](#what-steps-are-involved-in-establishing-a-new-task-order);
    and

-   Agencies/Organizations completing [**post-award transition
    activities**](#what-is-the-best-way-to-communicate-with-others-affected-by-the-transition)
    (e.g., coordinating the issuance of new charge cards, integration of
    the new Contractor's system with agency/organization systems).

The GSA SmartPay® Program Office will work closely with
agencies/organizations to [**facilitate a seamless
transition**](#what-is-the-gsa-smartpay-team-doing-to-support-the-transition).
The GSA SmartPay® Program Office will provide a number of [**transition
tools**](#where-can-i-find-the-transition-resourcestools-provided-by-gsa),
and is also available to provide [**additional transition
assistance**](#how-can-i-get-in-touch-with-gsa-for-additional-support).
Please contact your agency's/organization's [**GSA SmartPay® Point of
Contact**](http://www.gsa.gov/Portal/gsa/ep/contentView.do?programId=10121&channelId=-13498&ooid=12002&contentId=19437&pageTypeId=8199&contentType=GSA_BASIC&programPage=%2Fep%2Fprogram%2FgsaBasic.jsp&P=FCX6)
for more information.

## 4. Why does my agency/organization need to transition to GSA SmartPay® 2?

The current Master Contracts expire at 11:59 pm on November 29, 2008.
Presently, agencies/organizations cannot extend their current task
orders beyond the expiration of the current Master Contracts.

## 5. When is this transition to GSA SmartPay® 2 happening? When will the new Master Contracts be awarded?

The figure below provides an overview of the SP2 transition timeline.

The new Master Contracts are expected to be awarded in summer 2007.
Agencies/Organizations should begin planning now so that they will be
prepared to [**establish their task
orders**](#establishing-a-new-task-order) and perform [**transition
activities**](#what-is-the-best-way-to-communicate-with-others-affected-by-the-transition)
necessary to ensure that the Contractor can begin processing
transactions during the [**transactional
period**](#what-are-the-transitional-and-transactional-periods).

## 6. What are the transitional and transactional periods?

There are a number of activities that agencies/organizations and their
Contractors will need to perform before transactions can be processed
under the new Master Contracts. As such, the Contracts are being
structured to allow for a **"transitional period"** prior to the
beginning of the **"transactional period"** (i.e., the period during
which transactions may be processed).

-   **Transitional Period:** Under the new Master Contracts,
    agencies/organizations and their Contractors will have from the date
    of the contract award until November 29, 2008 to complete all
    [**transition activities**](#post-award-transition-activities).

-   **Transactional Period:** Depending on an agency's/organization's
    readiness and [**status as a mandatory or non-mandatory
    user**](#what-if-my-agencyorganization-is-a-mandatory-user-under-the-current-master-contracts),
    transactions can begin as early as November 30, 2007, but must begin
    no later than November 30, 2008.

## 7. What if my agency/organization is a mandatory user under the current Master Contracts?

Under the current Master Contracts, "mandatory" agencies/organizations
may not begin transaction processing under SP2 until the current Master
Contracts end on November 30, 2008.  Most large agencies designated
themselves as mandatory users of the GSA SmartPay® program under the
current contracts. This means that they may not obtain charge card
services under any other program until the current Master Contracts
expire on November 30, 2008. However, the GSA SmartPay® Program Office
is preparing a **bilateral modification** that, if executed, would allow
mandatory agencies/organizations to begin processing their transactions
under SP2 before the end of the current Master Contracts. These
modifications, if executed, will be posted on the GSA SmartPay® website
for your information.

Please note that a **bilateral modification** requires both parties'
(i.e., GSA and the Contractor) authorized signatures in order to be
effective.  Therefore, if your agency's/organization's bank does not
sign this Master Contract-level modification, your agency/organization
may not begin processing transactions under the SP2 program until the
current Master Contract ends.

Agencies/organizations that are eligible (i.e., non-mandatory users or
mandatory users whose modification was signed, allowing the
agency/organization to begin transactions early) and wish to begin
processing transactions under their new SP2 task order before
November 30, 2008, may proceed by:

-   Determining in accordance with FAR 17.207 whether it is more
    advantageous for the agency/organization to not exercise the last
    option period under their current task order and to begin to process
    transactions under SP2 on November 30, 2007 (assuming all necessary
    transition activities are complete); or

-   Not exercising the last option period for FY 2008, but instead,
    awarding a sole source task order (assuming there is an accompanying
    Justification and Approval (J&A) stating a legitimate basis for
    using the sole source procurement methodology), for instance a
    3-month basic performance period with three 3-month option periods,
    in order to give the agency/organization time to award the follow-on
    task order under the new contract and complete all necessary
    transition activities (each agency/organization will determine the
    actual structure of the period of performance); or

-   Exercising the last option period in accordance with the terms and
    conditions of the Master Contract and terminating the task order for
    the convenience of the government at the time the SP2 Contractor is
    to begin processing transactions under its new task order.  This
    option may have termination costs involved, unless the Contractor
    agrees to a no-cost termination for convenience. From a contracting
    standpoint, this approach is risky and may be the most costly.

The procedures described herein are complex. Please consult with your
contracting office or contact your **[GSA SmartPay® Point of
Contact](http://www.gsa.gov/Portal/gsa/ep/contentView.do?programId=10121&channelId=-13498&ooid=12002&contentId=19437&pageTypeId=8199&contentType=GSA_BASIC&programPage=%2Fep%2Fprogram%2FgsaBasic.jsp&P=FCX6)**
for further information and assistance.

While each agency/organization that is eligible to transition early will
need to select one of these "paths" depending on its individual
circumstances and state of readiness, the GSA SmartPay® Program Office
anticipates that the first option will be the most feasible for many
eligible early adopters.

[]{#__RefHeading___Toc156020448 .anchor}

## 8. As an Agency/Organization Program Coordinator (A/OPC), what will I need to do as part of the transition to GSA SmartPay® 2?

A/OPCs will play a major role in transitioning their
agencies'/organizations' card programs from the current contract to the
new SP2 program.

Lead A/OPCs for each agency/organization, or those A/OPCs responsible
for managing and coordinating the card programs at an agency-wide level,
will be responsible for:

-   Conducting an [**assessment of the agency's program
    requirements**](#how-do-i-define-my-agencysorganizations-needs);

-   Working with agency/organization contracting personnel to
    [**establish a new task
    order**](#what-steps-are-involved-in-establishing-a-new-task-order)
    (or new task orders, if you have separate task orders for the
    different business lines -- fleet, purchase, travel, integrated);
    and

-   Completing [**transition
    activities**](#post-award-transition-activities) to ensure that your
    Contractor (whether new or incumbent) is ready to begin processing
    transactions by November 30, 2008.

Other A/OPCs will also play an important role in the transition by
supporting their agencies'/organizations' Lead A/OPCs as needed to
[**establish the new task order(s)**](#establishing-a-new-task-order)
(e.g., collecting requirements from program users) and complete
[**transaction activities**](#post-award-transition-activities) (e.g.,
helping cardholders complete applications for new cards).

## 9. What is the deadline for transitioning to GSA SmartPay® 2?

To ensure continuity of operations, your agency/organization and your
selected Contractor(s) must be prepared to begin processing transactions
under the new Master Contracts no later than November 30, 2008. There
are a number of transition activities that will need to be completed
between award of your agency's/organization's task order(s) and the
start of transaction processing. Your agency/organization should plan to
award its task order(s) sufficiently in advance for the
agency/organization and the Contractor to prepare for transaction
processing to begin no later than November 30, 2008.

## 10. How soon can I issue my agency's/organization's new task order(s)?

You cannot issue a new task order under SP2 until [**the new Master
Contracts are
awarded**](#when-is-this-transition-to-gsa-smartpay-2-happening-when-will-the-new-master-contracts-be-awarded)
AND you have received the [**Contractors' presentation
packages**](#what-happens-after-the-new-master-contracts-are-awarded),
which will be available at the [**kick-off
conference**](#what-happens-after-the-new-master-contracts-are-awarded).
At that point, if your agency/organization is ready to do so, you may
[**issue your task order
request**](#what-steps-are-involved-in-establishing-a-new-task-order).

## 11. What happens after the new Master Contracts are awarded?

Several weeks after the awards, GSA will host a **kick-off conference**
in the Washington, D.C. area to formally introduce the SP2 Contractors
to the agencies/organizations. This forum will provide
agency/organization representatives with an opportunity to learn more
about each Contractor's product and service offerings under the new
Master Contracts. More information about the date, time and location of
the kick-off conference will be provided in calendar year 2007.

At the kick-off conference, each Contractor will provide
agency/organization representatives with copies of its **"presentation
package"**, which will detail the types of products and services it
offers under the Master Contract. These packages are intended to help
your agency/organization determine which of the Contractors meet your
agency's/organization's needs (i.e., which Contractors should be asked
to submit task order proposals).

## 12. How many Contractors will be on the new contract? Will my current Contractor be awarded a new Master Contract?

As with the current contract, GSA intends to make multiple awards to
Contractors remaining in the competitive range at the time of award. It
is not possible to say how many awards will be made at this time.

It is also not possible to say which Contractors will be awarded new
Master Contracts at this time. The incumbent Contractors, as well as
other potential Contractors, had an opportunity to respond to the SP2
Request for Proposals (RFP). GSA intends to award the new Master
Contracts in summer 2007.

## 13. When can Contractors begin work under the new task order(s)?

Task orders issued under the new Master Contracts cannot begin until
after the kick-off conference (to be announced), and must begin *no
later than* November 30, 2008 (the day after the current Master
Contracts end).

**Transactions** or charges made to cards issued under the new task
order(s) cannot be processed prior to November 30, 2007, and, depending
on an agency\'s/organization's task order under the current GSA
SmartPay® contract (i.e., if the agency/organization is identified as a
[**mandatory
user**](#what-if-my-agencyorganization-is-a-mandatory-user-under-the-current-master-contracts)),
possibly not before November 30, 2008. However, the agency/organization
and the Contractor can start working together on [**transition
activities**](#post-award-transition-activities) in preparation for
transaction processing prior to this date (i.e., during the
[**transitional
period**](#what-are-the-transitional-and-transactional-periods)).

[]{.mark}

## 14. If transaction processing cannot begin prior to November 30, 2007, and possibly not before November 30, 2008, why would I want to award a task order that begins earlier than that date?

Whether your agency/organization retains its current Contractor under
the new Master Contracts, or switches to a new Contractor, there are a
number of [**transition activities**](#post-award-transition-activities)
that will need to be completed before **transaction processing** can
begin under SP2. Your agency/organization will need time to begin
working with the new or incumbent Contractor to complete these
transition activities before transaction processing can begin.

Early planning is key for transition of a program that requires this
level of coordination. The transition may require a good deal of
collaboration with others in your organization to define your
agency's/organization's needs, plan the logistics, and secure resources.

## 15. What can I do now to prepare for the transition?

While you cannot issue your agency's/organization's task order and
transition to the new contract until after the new Master Contracts are
awarded and the kick-off conference has been held, there are a number of
things A/OPCs should start doing now to facilitate a smooth transition:

-   Establish a dedicated [**Transition Management Team
    (TMT)**](#whats-a-tmt-and-why-should-my-agencyorganization-use-one),
    which will serve to drive and coordinate your
    agency's/organization's transition;

-   Identify [**additional
    resources**](#what-additional-resources-might-be-required-to-support-the-transition)
    required, including additional FTEs and/or funding to support the
    transition;

-   Obtain [**executive
    support**](#how-can-i-get-my-agencyorganization-executives-attention-to-make-decisions-or-provide-additional-resources-for-the-transition)
    for the overall transition, the dedicated TMT, and any additional
    resources you will need;

-   [**Communicate with the appropriate contracting
    officials**](#im-not-a-contracting-officer.-how-do-i-award-my-agencysorganizations-task-order)
    at your agency/organization to let them know you will require
    support in setting up a task order contract; and

-   Develop a [**communication
    plan**](#what-is-the-best-way-to-communicate-with-others-affected-by-the-transition)
    that details "who" needs to know "what" about the transition, and
    "when" and "how" they will receive these communications.

The GSA SmartPay® Program Office has developed a number of [**transition
tools**](http://www.gsa.gov/Portal/gsa/ep/contentView.do?programId=10121&channelId=-13498&ooid=12002&contentId=22154&pageTypeId=8199&contentType=GSA_BASIC&programPage=%2Fep%2Fprogram%2FgsaBasic.jsp&P=FCX6)
and is available to provide [**additional
assistance**](#how-can-i-get-in-touch-with-gsa-for-additional-support).

## 16. What additional resources might be required to support the transition?

Agencies/Organizations may require additional budget and/or resources to
coordinate and implement all the necessary transition activities. For
example, agencies/organizations may need additional dedicated FTEs or
funding to provide support in the following areas:

-   Coordinating User Training (e.g., on new or modified Contractor
    Electronic Access System, or EAS),

-   System Testing (particularly if switching banks),

-   Information Technology (e.g., financial interface, system security),
    or

-   Other Transition Support (e.g., project management, Contractor
    support).

Your agency's/organization's [**Transition Management
Team**](#whats-a-tmt-and-why-should-my-agencyorganization-use-one)
should be responsible for identifying and securing [**executive
support**](#how-can-i-get-my-agencyorganization-executives-attention-to-make-decisions-or-provide-additional-resources-for-the-transition)
for additional necessary resources.

## 17. What's a TMT and why should my agency/organization use one?

The GSA SmartPay® Program Office recommends that each
agency/organization establish its own Transition Management Team (TMT)
to support the move to the new task order(s). The TMT is a group of
dedicated resources focused on supporting and driving the transition.

The TMT will be responsible for:

-   Developing a project plan and timelines;

-   Coordinating the [**definition of agency/organization
    needs**](#how-do-i-define-my-agencysorganizations-needs) and
    development and issuance of the [**new task
    order(s)**](#what-steps-are-involved-in-establishing-a-new-task-order);

-   Developing and implementing a [**communication
    plan**](#what-is-the-best-way-to-communicate-with-others-affected-by-the-transition);

-   Managing logistics, including issuance of new charge cards,
    coordinating the integration of bank systems with existing
    agency/organization infrastructure, providing training to
    cardholders, etc.; and

-   Coordinating or carrying out other transition-related activities, as
    needed.

As some agencies/organizations may not have adequate resources available
internally to support the transition, the GSA SmartPay® Program Office
is working to establish Blanket Purchase Agreements (BPAs) for
transition support Contractors to help agencies/organizations in
transitioning to the new program. Agencies/organizations that require
Contractor support for the transition will be able to use the BPAs as
contract vehicles to procure support at their agencies'/organizations'
expense. For more information on the transition support BPAs, contact
your [**GSA SmartPay® Point of
Contact**](http://www.gsa.gov/Portal/gsa/ep/contentView.do?programId=10121&channelId=-13498&ooid=12002&contentId=19437&pageTypeId=8199&contentType=GSA_BASIC&programPage=%2Fep%2Fprogram%2FgsaBasic.jsp&P=FCX6).

# ESTABLISHING A NEW TASK ORDER

## 18. What steps are involved in establishing a new task order?

Establishment of task orders will be in accordance with the Federal
Acquisition Regulations (FAR), as set forth at 48 CFR 16.505. Each
agency's/organization's Contracting Officer should be familiar with this
FAR Part.

From the A/OPC's perspective, there are two major sets of tasks involved
in the transition to SP2: (1) establishing a new task order, and (2)
[**conducting transition
activities**](#post-award-transition-activities). Steps involved in
establishing a new task order include:

-   Coordinating with others in your agency/organization to [**define
    your agency's/organization's
    needs**](#how-do-i-define-my-agencysorganizations-needs);

-   Attending the SP2 [**kick-off
    conference**](#what-happens-after-the-new-master-contracts-are-awarded)
    and reviewing the Master Contract information provided by the GSA
    SmartPay® Program Office as well as the Contractors' [**presentation
    packages**](#what-happens-after-the-new-master-contracts-are-awarded);

-   Selecting a [**task order type**](#what-task-order-types-are-there);
    and

-   If needed, working with your agency/organization contracting
    officials to:

    -   Draft your statement of work (SOW) and task order proposal
        request; and

    -   Evaluate proposals, negotiate with Offerors, and make award.

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## 19. How do I define my agency's/organization's needs?

A/OPCs responsible for managing the program at an agency-wide level
should conduct self-assessments to determine their
agencies'/organizations' needs under the new Master Contracts. This
assessment should be completed prior to GSA awarding the new Master
Contracts.

The program self-assessment will involve research and data gathering
activities. A/OPCs should seek input from other A/OPCs within their
agencies/organizations, as well as cardholders and executives
responsible for the program. Requirements such as program management and
reporting, compliance with agency/organization policies, and system
interfaces should be considered.

Findings and results from the self-assessment should be recorded in a
"needs assessment document". The needs assessment document should also
consider the needs of other stakeholders within your
agency/organization, including finance, policy, procurement, and IT.
Each of these groups may have special requirements or issues that you
have not considered. You can solicit stakeholder input in many ways,
including sending out surveys or holding forums.

To aid in this self-assessment the GSA SmartPay® Program Office has
developed and posted a [**Needs Assessment
Tool**](http://www.gsa.gov/Portal/gsa/ep/contentView.do?programId=10121&channelId=-13498&ooid=12002&contentId=22154&pageTypeId=8199&contentType=GSA_BASIC&programPage=%2Fep%2Fprogram%2FgsaBasic.jsp&P=FCX6)
on its website.

## 

## 20. What task order types are there?

After the [**award of the new Master
Contracts**](#when-is-this-transition-to-gsa-smartpay-2-happening-when-will-the-new-master-contracts-be-awarded),
agencies/organizations will need to make a final determination of the
task order type that best meets its
[**needs**](#how-do-i-define-my-agencysorganizations-needs). There are
four task order types:

-   [**Standard**](#what-is-a-standard-task-order), which contains the
    same requirements as the Master Contract;

-   [**Tailored**](#what-is-a-tailored-task-order), which includes
    agency-specific requirements;

-   [**Tag-along**](#what-is-a-tag-along-should-my-agencyorganization-be-a-tag-along-or-allow-for-tag-alongs),
    using another agency's/organization's task order; or a

-   **["Pooling"](#whats-a-pooling-arrangement-and-should-my-agencyorganization-be-part-of-one)**
    arrangement, whereby two or more agencies/organizations collaborate
    to develop and issue one task order which will meet the multiple
    agencies'/organizations' needs.

No matter what task order type you choose, you must give [**fair
consideration**](#im-comfortable-with-the-level-of-service-my-agencyorganization-is-receiving-from-our-current-contractor.-cant-i-just-award-my-agencysorganizations-task-order-to-the-incumbent-contractor)
to all Contractors.

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## 21. What is a standard task order?

If you determine that the Master Contracts meet your
agency's/organizations' needs, then you should choose the standard task
order approach.

If you choose the standard task order approach, you will not need to
provide a separate statement of work (SOW) to the Contractors. Standard
task orders incorporate the SOW included in the Master Contracts. Under
a standard task order, your agency/organization would solicit bids from
only the Contractors that meet your agency's/organization's needs. These
Contractors should be given an opportunity to propose better pricing
than what they've offered in the Master Contracts. Contractors are not
***required*** to offer better pricing, but they may.

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## 22. What is a tailored task order?

If you find that there are unique provisions, products or services that
your agency/organization requires that are not included as a standard
offering under the Master Contracts, but are within the scope of the
Master Contracts -- for example, specific reports -- you may choose to
develop a tailored task order.

The purpose of the tailored task order is to incorporate agency-specific
requirements that are not included in the Master Contracts. You will
need to specify these requirements in a statement of work (SOW) that you
will issue to qualified Contractors.

This approach requires that you develop the SOW, so you will need to
identify the resources needed to write the SOW, and translate the
[**program needs
assessment**](#how-do-i-define-my-agencysorganizations-needs) you
conducted earlier into SOW language. You should also develop an
evaluation framework so you can rate proposals based on the factors that
are most important to meet your agency's/organization's needs. Your
[**agency/organization contracting
officials**](#im-not-a-contracting-officer.-how-do-i-award-my-agencysorganizations-task-order)
should be contacted to assist in this process. You may also contact the
GSA SmartPay® Program Office for [**additional
assistance**](#how-can-i-get-in-touch-with-gsa-for-additional-support).

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## 23. What is a tag-along? Should my agency/organization be a tag-along or allow for tag-alongs?

If there are agency-specific requirements that are not included in the
Master Contracts, but you do not have the desire or the resources to
develop your own task order, you should look for an opportunity to
"tag-along" with an agency/organization that has similar requirements
built into its own task order. Under a "tag-along" agreement, your
agency/organization agrees to the terms of another
agency's/organization's task order and receives the same services and
pricing as the primary agency/organization.

If you are interested in tagging-along on another
agency's/organization's task order, and their task order meets your
agency's/organization's needs, you should find out if they allow
tag-alongs. Agencies/Organizations must state whether or not they allow
tag-alongs in their task orders. GSA will allow other
agencies/organization to tag-along in its task order(s).

For additional support in identifying agencies/organizations that your
agency/organization may tag-along with, please contact your [**GSA
SmartPay® Point of
Contact**](http://www.gsa.gov/Portal/gsa/ep/contentView.do?contentId=19437&programPage=%2Fep%2Fprogram%2FgsaBasic.jsp&channelId=-13498&ooid=12002&pageTypeId=8199&P=FCX6&programId=10121&contentType=GSA_BASIC).

## 24. What's a pooling arrangement, and should my agency/organization be part of one?

A pooling arrangement is one where two or more agencies/organizations
develop a combined set of requirements, and jointly issue one task
order.

Agencies/Organizations have the option of requesting GSA assistance to
facilitate pooling arrangements. Interested agencies/organizations
should contact their [**GSA SmartPay® Points of
Contact**](http://www.gsa.gov/Portal/gsa/ep/contentView.do?programId=10121&channelId=-13498&ooid=12002&contentId=19437&pageTypeId=8199&contentType=GSA_BASIC&programPage=%2Fep%2Fprogram%2FgsaBasic.jsp&P=FCX6)
for assistance.

## 25. My agency/organization has very unique needs. The new Master Contracts do not meet our needs. What should I do?

Since the GSA SmartPay® 2 Master Contracts are designed to meet
government-wide needs for charge card products and services, the Master
Contracts may not address all of your agency's/organization's needs.
Contract law dictates that the terms and conditions of a Master Contract
cannot be **amended** or **deleted** by a task order contract. However,
agencies/organizations may **add** requirements in their task orders, so
long as they fall within the scope of products/services.

For example, the Master Contracts will not require that Contractors
provide hard copies of reports or statements, yet it does not prohibit
the Contractor from providing hard copies (in addition to the required
electronic versions). An agency/organization could include a requirement
for the Contractor to provide hard copies of reports and statements in
its [**tailored task order**](#what-is-a-tailored-task-order), if
desired.

## 26. I'm not a Contracting Officer. How do I award my agency's/organization's task order?

If you are not a Contracting Officer, you will not be able to develop
and award your agency's/organization's task order on your own. Only a
Contracting Officer can serve as the Ordering Official for your
agency/organization. You will need to work with your
agency's/organization's contracting office.

There are a number of things you, as the A/OPC, will need to do to
support the [**establishment of the task
order**](#establishing-a-new-task-order). Talk to your
agency/organization contracting officials to be sure that you are
following the appropriate procedures.

If you would like additional assistance, please contact your [**GSA**
**SmartPay® Point of
Contact**](http://www.gsa.gov/Portal/gsa/ep/contentView.do?contentId=19437&programPage=%2Fep%2Fprogram%2FgsaBasic.jsp&channelId=-13498&ooid=12002&pageTypeId=8199&P=FCX6&programId=10121&contentType=GSA_BASIC).

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## 27. I'm comfortable with the level of service my agency/organization is receiving from our current Contractor. Can't I just award my agency's/organization's task order to the incumbent Contractor?

In order to promote competition and to comply with the Federal
Acquisition Regulations (FAR) agencies/organizations must provide fair
consideration to all qualified Master Contractors. Fair consideration
means that all qualified Master Contractors' offers must be considered
for potential award. Some Contractors may not be considered to be
"suitable" at the task order level. For example, if your
agency/organization requires an optional service that not all Master
Contractors are required to provide, you need only invite those
Contractors that provide the needed products and/or services to compete
for your task order.

There are, of course, some situations where fair consideration may not
apply (e.g., "unusual urgency"). A/OPCs should work closely with their
Ordering Officials and/or the [**GSA SmartPay® Program
Office**](http://www.gsa.gov/Portal/gsa/ep/contentView.do?contentId=19437&programPage=%2Fep%2Fprogram%2FgsaBasic.jsp&channelId=-13498&ooid=12002&pageTypeId=8199&P=FCX6&programId=10121&contentType=GSA_BASIC)
to determine whether and how to provide fair consideration
appropriately.

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## 28. How can I find out about the past performance of the Contractors on the current Master Contracts?

The GSA SmartPay® Program Office will be conducting a survey of
agencies/organizations to obtain their feedback on the performance of
their current Contractors in spring 2007. The survey results will be
made available to agencies/organizations in late spring/summer 2007.

# POST-AWARD TRANSITION ACTIVITIES

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## 29. What is the best way to communicate with others affected by the transition?

Due to the need for coordination with program stakeholders within and
outside your agency/organization, it is recommended that you develop a
formal communication plan. The plan can help you make sure you are
communicating the right information to the right parties at the right
time.

A communication plan is a written document that shows:

-   What needs to be announced (the message);

-   When it needs to be announced (the timing);

-   To whom it needs to be announced (the audience); and

-   How it needs to be announced (the medium).

The GSA SmartPay® Program Office will be providing a Transition
Communications Planning Tool for agency/organization use. This tool will
be [**posted on the GSA SmartPay®
website**](http://www.gsa.gov/Portal/gsa/ep/contentView.do?programId=10121&channelId=-13498&ooid=12002&contentId=22154&pageTypeId=8199&contentType=GSA_BASIC&programPage=%2Fep%2Fprogram%2FgsaBasic.jsp&P=FCX6).

Finally, you should also be sure to update your personnel address lists
before communicating with stakeholders. An often overlooked but critical
component of implementing communications plans involves maintaining
up-to-date stakeholder addresses and distribution lists. You should
check with your agency's/organization's HR organization and stakeholders
(e.g., main points of contact for any current tag-along
agencies/organizations) to validate addresses and email addresses.

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## 30. If my agency/organization chooses the same Contractor under the new Master Contracts, can we continue using our existing charge cards?

No. All cards held under the current Master Contracts are required to be
deactivated by the last day of the current contract, November 29, 2008.
No transactions should be made on cards issued under the old Master
Contracts after that date. Cardholders should be reminded to cancel
automatically billed charges (e.g., magazine subscription fees).

## 31. Can account numbers remain the same and be carried over to the new contract?

No. In order to separate charges under the current Master Contracts from
charges under the new contracts, all accounts established under the
current Master Contracts must be deactivated at the end of the contract.

## 32. What can I do to make sure all the current cards / accounts are deactivated?

Agencies/Organizations should follow the deactivation procedures
established under the current task order(s). As required, A/OPCs
responsible for managing and coordinating at an agency-wide level should
contact the current Contractor to establish the deactivation date.
Additionally, A/OPCs should provide **[guidance to their
cardholders](#what-types-of-guidance-will-i-need-to-provide-to-cardholders)**
on how to dispose of the cards, and remind them to cancel all recurring
charges (e.g., magazine subscriptions).

Although significant coordination on the part of A/OPCs will be
required, the GSA SmartPay® team suggests that one secure way to dispose
of all old charge cards is to ask cardholders to deliver them to their
assigned A/OPCs or AOs. The A/OPCs or AOs can contact cardholders from
whom they have not received cards, track cards that remain outstanding,
and personally destroy the cards they have received. Through this
process A/OPCs or AOs will also be able to monitor outstanding card
accounts as a sort of "early warning system" for potential fraud or
abuse.

## 33. Will my agency/organization have to manage two charge card Contractors simultaneously (i.e., incoming and outgoing) until all of the transactions from the old bank clear?

Yes, you may need to work with the outgoing Contractor to make sure that
charges under the outgoing contract are cleared through the dispute
process even as the new Contractor begins processing transactions under
SP2. The closeout of the current contracts could take 180 days or more.

## 34. What type of data cleansing should we do before transition?

Depending on the state of your agency's/organization's electronic data
files, it may be necessary to clean and validate your program master
file data before transmitting it from the current Contractor's system to
the new Contractor. For example, it may be necessary to remove illegal
characters, standardize data formats, delete invalid data, etc. You
should work closely with your Contractors (incumbent and new, as
applicable) and your agency's/organization's IT personnel to get a
better understanding of the state of the program data and what will need
to be done prior to transferring the data.

Additionally, it may be necessary to review cardholder data (e.g.,
names, addresses) against agency/organization personnel records (e.g.,
HR or payroll records) to verify that this data is up to date.

## 35. What type(s) of guidance will I need to provide to cardholders?

A/OPCs will need to make cardholders aware that they will need to
[**dispose of their current charge
cards**](#what-can-i-do-to-make-sure-all-the-current-cards-accounts-are-deactivated),
cancel all recurring charges, apply for new charge cards with the new
Contractor, activate their new cards, complete training (if required),
and reconcile all transactions with the current Contractor.

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## 36. What happens to orders placed on charge cards issued under the old contracts on November 29, 2008?

The existing contracts expire at 11:59 pm on November 29, 2008, at which
time the current Contractors are required to close out all accounts. All
charges made prior to expiration will continue to be processed; however,
no new charges may occur under the existing contracts.
Agencies/Organizations and cardholders will be responsible for
cancelling all automatically recurring charges (e.g., subscriptions),
because recurring charges can be "forced" through by merchants even
though cards are cancelled.

# TRANSITION RESOURCES & SUPPORT

## 37. Who else will be involved in the transition to GSA SmartPay® 2?

As stated earlier, there are a number of parties involved in the
transition to the new Master Contracts. These groups and their
respective roles include:

-   [**Lead A/OPCs**](#_8._As_an) -- Drive and coordinate the transition
    at the task order level;

-   [**Other A/OPCs**](#_8._As_an) -- Support the transition, as needed;

-   [**Agency/Organization
    executives**](#how-can-i-get-my-agencyorganization-executives-attention-to-make-decisions-or-provide-additional-resources-for-the-transition)
    -- Provide resources and make critical decisions at the agency-wide
    level;

-   [**Agency/Organization contracting
    officials**](#im-not-a-contracting-officer.-how-do-i-award-my-agencysorganizations-task-order)
    -- Support the establishment of the task order;

-   **Agency/Organization Finance and IT Systems Personnel** -- Provide
    input to define agency/organization requirements and support the
    integration of Contractor systems;

-   [**Cardholders**](#what-types-of-guidance-will-i-need-to-provide-to-cardholders)
    -- Dispose of old purchase and travel cards, apply for new card
    accounts, and retain purchase records and/or charge card statements
    as required under government-wide and agency/organization-specific
    policy; and

-   [**The GSA SmartPay® Program
    Office**](#what-is-the-gsa-smartpay-team-doing-to-support-the-transition)
    -- Develop and award the Master Contracts, and provide tools,
    guidance, and support as needed to the agencies/organizations.

## 38. I'm already stretched thin. How am I going to be able to do all this planning and transition work, when I can barely handle my current tasks?

A/OPCs are encouraged to take a hard look at their resource needs for
the transition as soon as possible. The transition may require
[**additional
resources**](#what-additional-resources-might-be-required-to-support-the-transition)
(e.g., FTEs and funding), in which case you will need to secure the
[**support of agency/organization
executives**](#how-can-i-get-my-agencyorganization-executives-attention-to-make-decisions-or-provide-additional-resources-for-the-transition).
A/OPCs can also look for support elsewhere in their
agencies/organizations (e.g., Contracting support, IT, and finance
resources). Finally, the [**GSA SmartPay® Program
Office**](http://www.gsa.gov/Portal/gsa/ep/contentView.do?contentId=19437&programPage=%2Fep%2Fprogram%2FgsaBasic.jsp&channelId=-13498&ooid=12002&pageTypeId=8199&P=FCX6&programId=10121&contentType=GSA_BASIC)
can offer support in a number of areas (e.g., how to use transition
tools, assistance with negotiations).

## 39. How can I get my agency/organization executives' attention to make decisions or provide additional resources for the transition?

There are several areas where agency/organization executives will need
to make decisions or provide support to facilitate the transition:

-   Will the agency/organization provide support/resources required for
    a [**Transition Management
    Team**](#whats-a-tmt-and-why-should-my-agencyorganization-use-one)
    (TMT)?

-   Can the agency/organization provide the [**other
    resources**](#what-additional-resources-might-be-required-to-support-the-transition)
    needed to support the transition?

-   What [**task order type**](#what-task-order-types-are-there) will
    the agency/organization use? (i.e., standard, tailored, join a
    "pool" or "tag along" with another agency/organization)

Keep in mind that agency/organization executives have constraints on
their time and often have to make tough resource allocation decisions
for multiple initiatives. Therefore, it is important to weigh your needs
carefully and present your "case" logically for your executive's
consideration.

The GSA SmartPay® Team has developed a customizable [**"Executive
Briefing"
presentation**](http://www.gsa.gov/Portal/gsa/ep/contentView.do?programId=10121&channelId=-13498&ooid=12002&contentId=22154&pageTypeId=8199&contentType=GSA_BASIC&programPage=%2Fep%2Fprogram%2FgsaBasic.jsp&P=FCX6),
and is available to provide **[one-on-one
support](#how-can-i-get-in-touch-with-gsa-for-additional-support)** to
help you develop your case as needed.

## 40. What steps will cardholders have to take during the transition?

Cardholders will need to [**dispose of their old
cards**](#what-types-of-guidance-will-i-need-to-provide-to-cardholders),
cancel all recurring charges on their old accounts, and arrange for new
charge card issuance with the GSA SmartPay® 2 Contractor. Additionally,
cardholders should review and adhere to government-wide and their
agencies'/organizations' record retention policies for charge card
transactions. Agency/organization policy may dictate that the cardholder
retain records for a specific period of time and/or forward records to a
central repository.

## 41. What is the GSA SmartPay® Team doing to support the transition?

The GSA SmartPay® Program Office will work closely with
agencies/organizations and banks to facilitate a seamless transition.
Specifically, the GSA SmartPay® Program Office will:

-   Establish a Transition Management Team (TMT) to plan and prepare for
    the transition to minimize impact on agencies/organizations and
    cardholders;

-   Provide [**transition planning
    resources**](http://www.gsa.gov/Portal/gsa/ep/contentView.do?programId=10121&channelId=-13498&ooid=12002&contentId=22154&pageTypeId=8199&contentType=GSA_BASIC&programPage=%2Fep%2Fprogram%2FgsaBasic.jsp&P=FCX6)
    for agencies/organizations to use, including pre- and post-award
    checklists, an agency/organization program needs assessment tool, a
    sample Statement of Work (SOW) for a new task order, an executive
    briefing, transition quick reference guides, and FAQs;

-   Establish Blanket Purchase Agreements (BPAs) for transition support
    Contractors to help agencies/organizations in transitioning to the
    new program (at agency/organization expense);

-   Provide guidance on developing SOWs;

-   Provide assistance with developing task orders;

-   Provide assistance with negotiations;

-   Coordinate the GSA Pool; and

-   Provide training at annual GSA SmartPay® Conferences.

## 42. Where can I find the transition resources/tools provided by GSA?

The GSA SmartPay® Program Office will be developing and posting a number
of transition resources and tools on the "[**Transition to GSA SmartPay®
2**](http://www.gsa.gov/Portal/gsa/ep/contentView.do?programId=10121&channelId=-13498&ooid=12002&contentId=22154&pageTypeId=8199&contentType=GSA_BASIC&programPage=%2Fep%2Fprogram%2FgsaBasic.jsp&P=FCX6)"
page of the program website
([**www.gsa.gov/gsasmartpay**](http://www.gsa.gov/gsasmartpay)). Check
back regularly for new tools or look out for more information in the
***Get Smart*** newsletter or in emails from the Program Office.

## 43. How can I get in touch with GSA for additional support?

The GSA SmartPay® Program Office is available to provide additional
assistance, from answering simple questions to assisting with
negotiations. Please contact your [**GSA SmartPay® Point of
Contact**](http://www.gsa.gov/Portal/gsa/ep/contentView.do?contentId=19437&programPage=%2Fep%2Fprogram%2FgsaBasic.jsp&channelId=-13498&ooid=12002&pageTypeId=8199&P=FCX6&programId=10121&contentType=GSA_BASIC)
to request additional support.

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## 44. I do not know who my GSA SmartPay® Point of Contact is. How can I find out?

You can access the complete list of agencies/organizations participating
in the GSA SmartPay® program, and their assigned agency/organization
points of contact on the GSA SmartPay® program website
([**www.gsa.gov/gsasmartpay**](http://www.gsa.gov/gsasmartpay)), under
"Agency Information", "[**Points of Contact for GSA
SmartPay®**](http://www.gsa.gov/Portal/gsa/ep/contentView.do?programId=10121&channelId=-13498&ooid=12002&contentId=19437&pageTypeId=8199&contentType=GSA_BASIC&programPage=%2Fep%2Fprogram%2FgsaBasic.jsp&P=FCX6)".

> [![](media/image2.wmf){width="0.3291338582677165in"
> height="0.32559055118110236in"}![](media/image3.wmf){width="0.41653543307086616in"
> height="0.33346456692913384in"}![](media/image4.wmf){width="0.5098425196850394in"
> height="0.3484251968503937in"}![](media/image5.wmf){width="0.5007874015748032in"
> height="0.45in"}**http://www.gsa.gov/gsasmartpay**](http://www.gsa.gov/gsasmartpay)
> -- Check our website regularly for new transition resources and the
> latest information on the GSA SmartPay® Program.
>
> Look out for ***Get Smart*** -- Our newsletter keeps you up-to-date on
> the latest happenings within the GSA SmartPay® program. It is
> available at
> [**http://www.gsa.gov/gsasmartpay**](http://www.gsa.gov/gsasmartpay)
> under "[**Hot
> Topics**](http://www.gsa.gov/Portal/gsa/ep/programView.do?pageTypeId=8199&ooid=13360&programPage=%2Fep%2Fprogram%2FgsaDocument.jsp&programId=10128&channelId=-13500)".
>
> **<gsa.smartpay@gsa.gov>** -- Send us your questions and comments.
>
> **Submit your feedback** on the current program and/or SP2 at
> [**http://www.gsa.gov/gsasmartpay**](http://www.gsa.gov/gsasmartpay)
> under "[**GSA SmartPay® Feedback
> Form**](http://apps.fss.gsa.gov/surveys/smartpay/index.cfm?pSurvey=200)".
>
> **FedBizOpps** -- The RFP is posted at
> [**www.fbo.gov**](http://www.fedbizopps.gov/). Additionally, a copy of
> the RFP with all amendments incorporated has been posted on the
> [**GSA SmartPay®
> website**](http://www.gsa.gov/Portal/gsa/ep/contentView.do?programId=10121&channelId=-13498&ooid=12002&contentId=19437&pageTypeId=8199&contentType=GSA_BASIC&programPage=%2Fep%2Fprogram%2FgsaBasic.jsp&P=FCX6).