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  **RA: Client        
  Assistance State    
  Grants**            

  **FY 2009 Program   
  Performance Plan**  

  Strategic Goal 3    

  Formula             

  RA, Title I, Part   
  B, Section 112      

  CFDA                84.161: Rehabilitation Services_Client Assistance Program
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  **Program      **To provide assistance and information to help
  Goal:**        individuals with disabilities secure the benefits
                 available under the Vocational Rehabilitation State
                 Grants program and other programs funded under the
                 Rehabilitation Act of 1973, as amended.**

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  ***Objective 1 of 2:***   *Resolve cases at lowest possible level.*

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  ----------------------- ---------------- ------------------ ----------------------------
  **Measure 1.1 of 1:**                                       
  The percentage of cases                                     
  resolved through                                            
  Alternative Dispute                                         
  Resolution (ADR).                                           
    (Desired direction:                                       
  increase)   1289                                            

  **Year**                **Target**       **Actual\          **Status**
                                           (or date           
                                           expected)**        

  2001                                     84                 Measure not in place

  2002                                     85                 Measure not in place

  2003                                     82                 Measure not in place

  2004                    84               82                 Did Not Meet Target

  2005                    84               84                 Target Met

  2006                    84               85                 Target Exceeded

  2007                    84               (December 2008)    Pending

  2008                    84               (December 2009)    Pending

  2009                    84               (December 2010)    Pending

  2010                    84               (December 2011)    Pending
  ----------------------- ---------------- ------------------ ----------------------------

**Frequency of Data Collection**. Annual

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  ***Objective 2 of 2:***   *Accurately identify problem areas requiring systemic
                            change and engage in systemic activity to improve
                            services under the Rehabilitation Act.*

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  ----------------------- ---------------- ------------------- ---------------------------
  **Measure 2.1 of 1:**                                        
  The percentage of                                            
  Client Assistance                                            
  Programs (CAPs) that                                         
  reported that their                                          
  systemic advocacy                                            
  resulted in a change in                                      
  policy or practice.                                          
    (Desired direction:                                        
  increase)   1291                                             

  **Year**                **Target**       **Actual\           **Status**
                                           (or date            
                                           expected)**         

  1999                                     43                  Measure not in place

  2000                    44               44                  Target Met

  2001                    45               45                  Target Met

  2002                    46               54                  Target Exceeded

  2003                    47               48                  Target Exceeded

  2004                    49               57                  Target Exceeded

  2005                    50               53                  Target Exceeded

  2006                    54               58                  Target Exceeded

  2007                    60               (December 2008)     Pending

  2008                    60               (December 2009)     Pending

  2009                    60               (December 2010)     Pending

  2010                    60               (December 2011)     Pending
  ----------------------- ---------------- ------------------- ---------------------------

**Frequency of Data Collection**. Annual