## SECTION C -- DESCRIPTION/SPECIFICATIONS

**C.1 BACKGROUND**

Recently established within GSA's Federal Supply Service (FSS) the
Enterprise Government-wide Acquisition Contracts (GWAC) Center is
responsible for the development, award, and administration of GWACs for
IT support. The Federal Technology Service (FTS) issues task orders
under the FSS-awarded GWACs through its Client Support Centers (CSC).
Prior to the restructuring of FSS and FTS, FTS Solutions Development
Centers (SDCs) were responsible for developing and administering GWACs.
At that time, a major component of FTS\' contracting portfolio was the
\"9600\" MAIQ contracts used by the Federal Systems Integration and
Management Center (FEDSIM), a CSC within FTS.

Working in concert with FEDSIM and other FTS clients, the former Federal
Computer Acquisition Center (FEDCAC) SDC conducted a follow-on effort
establishing a new MAIQ portfolio of contracts. This new MAIQ Contract,
entitled ***\"Millennia,**\"* is largely based on the former FEDSIM MAIQ
contract.

The objective of this contract is to obtain a broad range of
high-quality IT support services under multiple award contracts to
enable GSA to support its clients in a timely and cost effective manner.
Any office within the GSA and client agencies receiving a delegation may
issue TOs under Millennia.

**C.2 SCOPE**

Millennia will include a broad scope of IT services including new and
emerging technologies, which will evolve over the life of Millennia.
These services may be required throughout the United States, its
territories and possessions, and in foreign countries.

The scope of support to be provided under this contract is intended to
cover all requirements for \"Information Technology\", including
computers, ancillary equipment, software, firmware and similar
procedures, services (including support services), and related
resources. Section C.3 describes the general tasks and functional areas
that may be required under this contract.

**C.3 STATEMENT OF WORK**

This section describes each functional area and representative
associated tasks. Requirements for specific work will be set forth in a
Task Order Request (TOR) issued under this Contract.

There are also general tasks, which may apply to any of the three
functional areas: Software Engineering, Communications, and System
Integration. The general tasks are listed below as a separate subsection
and are not repeated under each functional area.

## C.3.1 GENERAL TASKS

These tasks may apply to any of the functional areas. When included in a
TOR for work related to a functional area, these general tasks will
assume the applicable characteristics of that functional area. The
functional areas are described in Section C.3.2.

-   Any report, study, or technical analysis in support of the
    development or acquisition of IT resources. For example,
    requirements analyses and definition, alternatives analyses, market
    surveys, cost/benefit analyses, and feasibility studies

-   IT strategic planning, program assessments, and studies

-   IT procedure, policy, and methodology analysis

-   Business process re-engineering

-   Integrated project schedules and critical path analyses

-   Architecture analyses

-   System engineering

-   System documentation

-   Acceptance testing

-   Operational testing and evaluation

-   Configuration management

-   Quality assurance

-   Independent verification and validation

-   Implementation

-   Training

-   Documentation

-   Other logistics support to include reliability, maintainability,
    sparing, etc.

-   Operations and maintenance support

-   All aspects of computer security. For example:

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-   Backup operations

-   Continuity of operations

-   Contingency planning

-   System security analyses and implementation Security certification

-   Security awareness training

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-   Prototypes

-   Project management

-   Acquisition support

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-   Solicitation documents or portions thereof

-   Technical assistance during procurement process

-   Source selection evaluation criteria

-   Life cycle management/decision support documents

-   Assistance in the procurement and outsourcing of IT resources to
    include software, hardware, communications equipment, etc.

-   Software licensing

-   Warranty and maintenance support agreements

-   Performance validation strategies and tools

-   Acquisition support documents, e.g., market surveys, requirements
    analyses, alternatives analyses, conversion studies, workload
    analyses, economic analyses, feasibility studies, justifications

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-   Web-based technology

-   Electronic Commerce (EC)/Electronic Data Interchange (EDI)

-   Standards

-   Risk management

-   Research and development of emerging information technologies

## C.3.2 FUNCTIONAL AREAS

The following functional areas describe the intended focus of this
contract:

-   Software Engineering

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-   Communications

-   System Integration

## C.3.2.1 Software Engineering

The area of Software Engineering encompasses all tasks necessary to
assist agencies in the management of their software (application
systems, data files, databases, and interfaces) from initial conception
and planning, through design and development, to maintenance,
improvement, and conversion. It includes the performance of these tasks
as well as assistance in the acquisition of IT resources to perform
these tasks. The general area of life cycle Software Engineering can
include studies related to information systems planning as well as the
sizing and designing of computer systems on which new or existing
software will operate. Typical tasks include, but are not limited to,
the following:

-   Project planning and oversight

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-   Review and evaluate existing system architectures

-   Conduct hardware, telecommunications, and software inventories

-   Develop architectures and architecture transition plans

-   Identify or develop, and implement applicable life cycle information
    management standards

-   Perform software tool evaluations (e.g., computer-aided software
    engineering tools)

-   Evaluate commercial-off-the-shelf (COTS) and Government-off-the-
    shelf (GOTS) software

-   Evaluate data base management systems

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-   Establishment of software development environment

-   System requirements analyses

-   System design including interfaces

-   Software requirements analyses

-   Software design

-   Data base design

-   Software implementation and unit testing

-   Unit integration and testing

-   Functional component testing

-   System qualification testing

-   Release management

-   Preparation for software transition

-   Software configuration management

-   Software product evaluation

-   Software quality assurance

-   Corrective action

-   Joint technical and management reviews

-   Other technical support activities

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-   Model, predict, and test software performance

-   Modify/adapt COTS/GOTS software

-   Develop data standards, data dictionaries, and data bases

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-   Maintenance

-   Prepare software maintenance program plans

-   Implement software maintenance programs

-   Provide on-site and off-site maintenance

-   Provide help desk support

-   Perform configuration management and change control

-   Improvement - Inventory and analyze existing software

-   Prepare software improvement feasibility studies

-   Develop software improvement plans

-   Transition the improved system to operational environment

-   Conversion

-   Prepare compliant software conversion studies

-   Analyze software conversion feasibility

-   Evaluate alternate platform conversion

-   Convert software

It may be necessary on certain TOs to perform software capability
evaluations (SCE). The Government may use the SCE developed by the
Software Engineering Institute (SEI), Carnegie Mellon University (CMU),
in evaluating the Contractor\'s TO proposal. As appropriate, the SCE
level required will be specified in individual TORs.

## C.3.2.2 Communications

The area of Communications deals with the definition, design,
implementation, and management of digital and integrated communications
systems which may be terrestrial or satellite based. It includes local
area networks (LANs), metropolitan area networks (MANs), wide area
networks (WANS), enterprise systems, Internet/Intranet-based networks,
and any combination thereof, including all forms of digitization and
incorporation of multiple media types, e.g., data, digitized voice,
video, or imagery as well as high bandwidth and demand bandwidth
technologies. Tasks may include any type of study, integration support,
development, evaluation, and implementation having to do with digitized,
integrated communications, including secure communications and satellite
communications requirements. Typical tasks include, but are not limited
to, the following:

-   Characterize design features and/or architecture (e.g., fiber, token
    ring, star, hybrid) as part of requirements definition for
    communications systems

-   Identify current system communications and interoperability
    capabilities

-   Identify deficiencies and shortcomings of current communications
    networks

-   Develop alternative architectures to meet requirements or alleviate
    shortcomings

-   Evaluate configuration alternatives, including conducting cost
    analyses, risk analyses, and performance predictions

-   Define and implement automated design procedures and systems

-   Design communications systems

-   Develop representation, including prototypes, of existing or
    proposed communications network concepts

-   Evaluate designs and concepts including tradeoff analyses, economic
    analyses, risk assessments, mathematical analyses, analytical
    models, performance predictions, simulations, and prototypes

-   Design and inspect communications support facilities

-   Analyze the performance and operation of communications systems.
    Develop representative workload scenarios, including workload
    characterization and quantification

-   Procure, install, and integrate communications systems (including
    extending, upgrading, or enhancing existing systems)

-   Provide supervision, labor, installation services, cable plant,
    hardware and software components, testing, documentation, training,
    and technical support

-   Provide maintenance service, on-call and/or on-site

-   Design and maintain communication records databases

-   Conduct studies and analyses related to open standards and/or EDI

## C.3.2.3 System Integration

This functional area encompasses all activities necessary to develop and
deploy an automated information system. It includes the integration of
technical components, such as software, hardware, and communications,
and organizational components to include processes and procedures,
resulting in a turn key system. System Integration may make use of
technical laboratories, prototypes, and pilot systems. It overlaps with
several of the other functional areas but is differentiated by its
all-encompassing nature. Under this area, fully operable, complete
systems will be provided to the clients. Typical tasks include, but are
not limited, to the following:

-   Analyze requirements

-   Conduct system planning

-   Design systems

-   Evaluate alternative implementations

-   Develop integration plans

-   Acquire or develop hardware, software, applications, interface, and
    connectivity components

-   Integrate all components

-   Test components and systems

-   Establish management and control systems, e.g., configuration
    management and capacity planning

-   Develop, implement, and analyze prototypes

-   Develop, implement, and analyze pilot projects

-   Identify and design processes - automated and manual

-   Develop system documentation

-   Train all personnel

-   Field system

-   Maintain system

-   Virtual office

# C.4 FEDERAL AND INDUSTRY STANDARDS

A multitude of Government agencies, both Department of Defense and
civilian, are supported by GSA. In the performance of its work, GSA is
usually required to follow the standards of that agency. Each TO will
specify the standards the Contractor shall follow in performance of that
TO.

**C.5 ACQUISITION OF TOOLS**

Occasionally, client agencies will require the use of specific tools in
a project. Examples are CASE tools, models, software, data base
management systems, personal computers, workstations, etc. If the
Contractor does not already have access to these required tools, the
Government may provide them or may require that the Contractor acquire
them for the project. In either case, the Government will maintain an
inventory of such tools and the Contractor shall provide all such tools
acquired at the Government's expense to the Government upon completion
of the TO. If the Contractor acquires the tools, all licenses shall be
able to be turned over to the Government upon completion of the TO. (See
Section H.4.2 TOOLS and FAR clauses 52.244-2 Alternate II and 52.244-5).

**C.6 PERSONNEL QUALIFICATIONS**

In accordance with FAR 39.104 Information Technology Services, minimum
experience or education requirements will not be specified, unless the
needs of the agency cannot be met without the requirements or agency
needs require the use of other than a performance-based contract. (See
Section J, Attachment 1 -- Contract Labor Category Descriptions.

### C. 7 SUPPORT FOR DISABLED PERSONNEL 

# C.7.1 ITEMS PURSUANT TO THE AMERICANS WITH DISABILITIES ACT OF 1990 AND THE WORK INVESTMENT ACT OF 1998

When applicable, provide items, priced as requested, pursuant to the
Americans with Disabilities Act of 1990, and the Work Investment Act of
1998 (H.R. 1385).

# C.7.2 ITEMS PURSUANT TO SECTION 508 Rehabilitation Act, as amended in 1998

When applicable, provide items pursuant to Section 508 of the
Rehabilitation Act, as amended in 1998. Section 508 requires that
Federal Agencies provide commercially available electronic and
information technology that is accessible to people with disabilities,
include employees and members of the public. Effective June 21, 2001,
compliance is pursuant to FAR Subpart 39.2---Electronic and Information
Technology, for awarded task orders. Further information on Section 508
is available via the Internet at http://www.section 508.gov.