##### Element Performance Inspection (EPI) Data Collection Tool

**1.3.15 Reliability Program (AW)**

# 

# ELEMENT SUMMARY INFORMATION

**Purpose of this Element** (certificate holder's responsibility):

+-----------------------------------------------------------------------+
| -   To provide a reliability program which improves aircraft, power   |
|     plants, and/or systems reliability through data collection,       |
|     analysis, corrective action, and follow-up.                       |
+-----------------------------------------------------------------------+

**Objective** (FAA oversight):

+-----------------------------------------------------------------------+
| -   To determine the effectiveness of the certificate holder\'s       |
|     procedures in meeting the desired output of the process.          |
|                                                                       |
| -   To determine if the certificate holder follows its procedures,    |
|     controls, process measurements and interfaces for the Reliability |
|     Program.                                                          |
|                                                                       |
| -   To determine if there were any changes in the personnel           |
|     identified by the certificate holder as having responsibility     |
|     and/or authority for the Reliability Program.                     |
+-----------------------------------------------------------------------+

**Specific Instructions**:

+-----------------------------------------------------------------------+
| -   To accomplish this EPI, the Aviation Safety Inspector (ASI)       |
|     should review the certificate holder\'s reliability program       |
|     policies, procedures and reports. The ASI should attend the       |
|     certificate holder\'s reliability program review meetings(s) and  |
|     meet with certificate holder\'s reliability specialists. The      |
|     ASI/PPM (Partial Program Manager) should discuss the reliability  |
|     results, including corrective actions, with other ASIs/PPMs to    |
|     identify related issues with the certificate holder\'s            |
|     reliability program. The ASI should discuss the reliability       |
|     program with the certificate holder\'s personnel having overall   |
|     responsibility for the reliability program.                       |
|                                                                       |
| -   The ASI should review logbook, pilot information reports, chronic |
|     reports, component tear down analysis reports, vendor reports,    |
|     component failure rates, reliability program alerts, system       |
|     adjustments, engine trend analysis data, and other statistical    |
|     data required by the certificate holder\'s reliability program.   |
|                                                                       |
| -   This EPI will be accomplished at the main maintenance base and/or |
|     at the location where the reliability program is administered.    |
|                                                                       |
| -   There may be occasional circumstances when it is not possible to  |
|     observe an event listed on this EPI. If during an inspection      |
|     activity, the inspector does not observe the events listed in a   |
|     question, leave the question unanswered until the last inspection |
|     activity. If the inspector does not observe the event during the  |
|     last planned activity for the open EPI, then answer it yes and    |
|     explain why it was not observed. He/She would select the \"YES\"  |
|     button for the specific question, and enter an explanation in the |
|     Yes comment box, detailing why the event was not observed.        |
+-----------------------------------------------------------------------+

**Related EPIs**:

+-----------------------------------------------------------------------+
| -   1.1.2 Appropriate Operational Equipment (AW)                      |
|                                                                       |
| -   1.2.1 Airworthiness Release / Logbook Entry (AW)                  |
|                                                                       |
| -   1.3.1 Maintenance Program (AW)                                    |
|                                                                       |
| -   1.3.2 Inspection Program (AW)                                     |
|                                                                       |
| -   1.3.4 Required Inspection Items (RII) (AW)                        |
|                                                                       |
| -   1.3.5 MEL / CDL / Deferred Maintenance (AW)                       |
|                                                                       |
| -   1.3.6 AD Management (AW)                                          |
|                                                                       |
| -   1.3.9 Engineering / Major Repairs and Alterations (AW)            |
|                                                                       |
| -   1.3.11 Continuous Analysis and Surveillance (CAS) (AW)            |
|                                                                       |
| -   1.3.14 General Maintenance Manual / Equivalent (AW)               |
|                                                                       |
| -   1.3.19 Lower Landing Minimums (LLM) (AW)                          |
|                                                                       |
| -   1.3.23 Short-Term Escalations (AW)                                |
|                                                                       |
| -   5.1.8 Extended Operations (ETOPS) (AW)                            |
+-----------------------------------------------------------------------+

# 

# SUPPLEMENTAL INFORMATION

**Specific Regulatory Requirements (SRRs)**:

+-----------------------------------------------------------------------+
| -   SRRs:                                                             |
+=======================================================================+
| > 119.43(b)                                                           |
| >                                                                     |
| > 119.43(b)(1)                                                        |
| >                                                                     |
| > 119.43(b)(2)                                                        |
| >                                                                     |
| > 119.43(c)                                                           |
| >                                                                     |
| > 119.5(g)                                                            |
| >                                                                     |
| > 121.135(a)(1)                                                       |
| >                                                                     |
| > 121.135(b)(1)                                                       |
| >                                                                     |
| > 121.135(b)(2)                                                       |
| >                                                                     |
| > 121.135(b)(3)                                                       |
| >                                                                     |
| > 121.374(h)                                                          |
| >                                                                     |
| > D.074                                                               |
| >                                                                     |
| > D.074(a)                                                            |
| >                                                                     |
| > D.074(b)                                                            |
| >                                                                     |
| > D.074(c)                                                            |
| >                                                                     |
| > D.075                                                               |
| >                                                                     |
| > D.075(a)                                                            |
| >                                                                     |
| > D.075(b)                                                            |
| >                                                                     |
| > D.075(c)                                                            |
| >                                                                     |
| > D.077                                                               |
| >                                                                     |
| > D.077a                                                              |
| >                                                                     |
| > D.077f                                                              |
| >                                                                     |
| > D.077h                                                              |
| >                                                                     |
| > D.077i                                                              |
| >                                                                     |
| > D.079                                                               |
| >                                                                     |
| > D.079(b)                                                            |
| >                                                                     |
| > D.079(c)(1)                                                         |
| >                                                                     |
| > D.079(c)(2)                                                         |
| >                                                                     |
| > D.079(c)(3)                                                         |
| >                                                                     |
| > D.079(c)(4)                                                         |
| >                                                                     |
| > D.079(c)(5)                                                         |
| >                                                                     |
| > D.079(c)(6)                                                         |
| >                                                                     |
| > D.079a                                                              |
| >                                                                     |
| > D.079c                                                              |
| >                                                                     |
| > D.088a                                                              |
| >                                                                     |
| > D.088b                                                              |
+-----------------------------------------------------------------------+

**Related CFRs & FAA Policy/Guidance**:

+-----------------------------------------------------------------------+
| -   Related CFRs:                                                     |
+=======================================================================+
| > Intentionally left blank                                            |
+-----------------------------------------------------------------------+

+-----------------------------------------------------------------------+
| -   FAA Policy/Guidance:                                              |
+=======================================================================+
| > FAA Order 8900.1, Volume 3, Chapter 40                              |
| >                                                                     |
| > FAA Order 8900.1, Volume 3, Chapter 41                              |
| >                                                                     |
| > FAA Order 8900.1, Volume 6, Chapter 2, Section 31                   |
| >                                                                     |
| > AC 120-17A                                                          |
| >                                                                     |
| > AC 120-59A                                                          |
| >                                                                     |
| > AC 120-72                                                           |
+-----------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
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+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
| 1 | Review the information listed in the Supplemental Information     |
| \ | section of this DCT.                                              |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Review the certificate holder\'s policies, procedures,            |
| \ | instructions, and information for the Reliability Program.        |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Review the last accomplished associated safety attribute          |
| \ | inspection (SAI) for this element with emphasis on the controls,  |
| . | process measurements and interface attribute section responses.   |
+---+-------------------------------------------------------------------+
| 4 | Observe the certificate holder\'s Reliability Program to gain an  |
| \ | understanding of the procedures, instructions, and information.   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Discuss the Reliability Program with the personnel (other than    |
| \ | management) who perform the duties and responsibilities required  |
| . | by the Reliability Program.                                       |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Determine whether the following performance measures |           |
| \ | were met:                                            |           |
| . |                                                      |           |
+---+------------------------------------------------------+-----------+
| 1 | Did the certificate holder comply with the           | Yes       |
| . | provisions of its operations specifications          |           |
| 1 | concerning the Reliability Program? **     **        | No,       |
| . |                                                      | Explain   |
|   | *Related Performance JTIs:*                          |           |
|   |                                                      |           |
|   | 1\. Check that if the certificate holder s           |           |
|   | reliability document has been approved by the FAA as |           |
|   | an effective means to control the continuous         |           |
|   | airworthiness maintenance program. If the document   |           |
|   | is not in exact compliance with AC 120-17, as        |           |
|   | amended, it should be noted. However, unless the     |           |
|   | reliability program can be proven to be ineffective  |           |
|   | in controlling the maintenance program, it should    |           |
|   | not be considered a discrepancy finding during the   |           |
|   | inspection.                                          |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Volume 6, Chapter 2,    |           |
|   | Section 31, Paragraph 6-854F                         |           |
|   |                                                      |           |
|   | 2\. Review the certificate holder s Reliability      |           |
|   | Program to make a comparison between the certificate |           |
|   | holder s operations specifications and, the FAA      |           |
|   | reliability document to the FAA copies, to ensure    |           |
|   | that dates and revision numbers agree.               |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Volume 6, Chapter 2,    |           |
|   | Section 31, Paragraph 6-854I                         |           |
+---+------------------------------------------------------+-----------+
| 1 | Did the certificate holder collect the data required | Yes       |
| . | by its Reliability Program? **     **                |           |
| 2 |                                                      | No,       |
| . | *Related Performance JTIs:*                          | Explain   |
|   |                                                      |           |
|   | 1\. Review the certificate holder s Reliability      |           |
|   | Program data collection system to determine what     |           |
|   | operational data is used to measure the mechanical   |           |
|   | performance of the programs specified in the         |           |
|   | reliability document (aircraft, engines, appliances, |           |
|   | systems and components, and/or structure). Examples  |           |
|   | include pilot reports, engine utilization, failure   |           |
|   | rates, shop findings, and structural inspection      |           |
|   | findings. Identify forms used to collect operational |           |
|   | data, determine who has responsibility for compiling |           |
|   | the data and routing it to the responsible person    |           |
|   | for review, and determine how the air carrier        |           |
|   | ensures operational data is accurate and factual.    |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Volume 6, Chapter 2,    |           |
|   | Section 31, Paragraph 6-854D                         |           |
|   |                                                      |           |
|   | 2\. Review the certificate holder s Reliability      |           |
|   | Program performance standards to determine who is    |           |
|   | responsible for establishing or revising performance |           |
|   | standards to ensure that the reliability document    |           |
|   | contains the methods used to establish and revise    |           |
|   | performance standards, and to determine what         |           |
|   | periodic review the air carrier has established to   |           |
|   | ensure that the performance standard remains         |           |
|   | realistic.                                           |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Volume 6, Chapter 2,    |           |
|   | Section 31, Paragraph 6-854B                         |           |
|   |                                                      |           |
|   | 3\. Review the certificate holder s Reliability      |           |
|   | Program data display and report requirements to      |           |
|   | determine if the reliability document provides for   |           |
|   | data displays (such as forms, reports, and graphs)   |           |
|   | that summarize the previous month s activities. The  |           |
|   | report must be in sufficient depth to enable the     |           |
|   | carrier or the recipient of the report to evaluate   |           |
|   | the effectiveness of the total maintenance program.  |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Volume 6, Chapter 2,    |           |
|   | Section 31, Paragraph 6-854B                         |           |
|   |                                                      |           |
|   | 4\. Review the certificate holder s Maintenance      |           |
|   | Manual Sections Referenced in the Reliability        |           |
|   | Document.                                            |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Volume 6, Chapter 2,    |           |
|   | Section 31, Paragraph 6-854C                         |           |
|   |                                                      |           |
|   | 5\. Review Mechanical Interruption Summary Reports   |           |
|   | (MISR), Mechanical Interruption Summaries (MIS), and |           |
|   | Engine Utilization Reports if these reports are not  |           |
|   | included in the reliability document. Analyze        |           |
|   | reports for the previous six months to identify      |           |
|   | trends. Ensure that the reliability program has also |           |
|   | identified these trends.                             |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Volume 6, Chapter 2,    |           |
|   | Section 31, Paragraph 6-854E                         |           |
+---+------------------------------------------------------+-----------+
| 1 | Did the certificate holder submit the reports        | Yes       |
| . | required by the Reliability Program? **     **       |           |
| 3 |                                                      | No,       |
| . | *Related Performance JTIs:*                          | Explain   |
|   |                                                      |           |
|   | 1\. Review the certificate holder s Reliability      |           |
|   | Reports that may display the current fleet status,   |           |
|   | information about any system that has exceeded the   |           |
|   | performance standards, and any corrective action.    |           |
|   | Ensure that the reliability report required by the   |           |
|   | document has been submitted to the FAA and reflects  |           |
|   | all aircraft, engines, systems, and components       |           |
|   | controlled by the program. Reports must specify the  |           |
|   | items exceeding established performance standards    |           |
|   | and the corrective action being taken.               |           |
|   |                                                      |           |
|   | *Sources:* Order 8900.1, Volume 6, Chapter 2,        |           |
|   | Section 31, Paragraph 6-854E                         |           |
+---+------------------------------------------------------+-----------+
| 1 | Did the certificate holder provide Reliability       | Yes       |
| . | Program personnel with proper training? **     **    |           |
| 4 |                                                      | No,       |
| . |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 1 | Did the certificate holder\'s reliability data       | Yes       |
| . | reflect the actual operation? **     **              |           |
| 5 |                                                      | No,       |
| . | *Related Performance JTIs:*                          | Explain   |
|   |                                                      |           |
|   | 1\. Review the certificate holder s Reliability      |           |
|   | Program data collection system to determine what     |           |
|   | operational data is used to measure the mechanical   |           |
|   | performance of the programs specified in the         |           |
|   | reliability document (aircraft, engines, appliances, |           |
|   | systems and components, and/or structure). Examples  |           |
|   | include pilot reports, engine utilization, failure   |           |
|   | rates, shop findings, and structural inspection      |           |
|   | findings. Identify forms used to collect operational |           |
|   | data, determine who has responsibility for compiling |           |
|   | the data and routing it to the responsible person    |           |
|   | for review, and determine how the air carrier        |           |
|   | ensures operational data is accurate and factual.    |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Volume 6, Chapter 2,    |           |
|   | Section 31, Paragraph 6-854D                         |           |
|   |                                                      |           |
|   | 2\. Review the certificate holder s Reliability      |           |
|   | Program performance standards to determine who is    |           |
|   | responsible for establishing or revising performance |           |
|   | standards to ensure that the reliability document    |           |
|   | contains the methods used to establish and revise    |           |
|   | performance standards, and to determine what         |           |
|   | periodic review the air carrier has established to   |           |
|   | ensure that the performance standard remains         |           |
|   | realistic.                                           |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Volume 6, Chapter 2,    |           |
|   | Section 31, Paragraph 6-854B                         |           |
+---+------------------------------------------------------+-----------+
| 1 | Did the certificate holder provide the data          | Yes       |
| . | collected to the appropriate individual performing   |           |
| 6 | reliability analysis? **     **                      | No,       |
| . |                                                      | Explain   |
|   | *Related Performance JTIs:*                          |           |
|   |                                                      |           |
|   | 1\. Check at the air carrier specified location by   |           |
|   | reviewing contracted Reliability Programs that the   |           |
|   | analyzed, consolidated, collected data is return it  |           |
|   | to the operator in a usable form in accordance with  |           |
|   | the Certificate Holder\'s design.                    |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 3, Ch 41, Para      |           |
|   | 3-3817                                               |           |
|   |                                                      |           |
|   | 2\. Check at the air carrier specified location by   |           |
|   | reviewing contracted Reliability Programs that the   |           |
|   | operator/applicant\'s is collecting the required     |           |
|   | data and sending it to the contractor in accordance  |           |
|   | with the contractual arrangement including           |           |
|   | corrective actions in accordance with the            |           |
|   | Certificate Holder\'s design.                        |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 3, Ch 41, Para      |           |
|   | 3-3823G3                                             |           |
|   |                                                      |           |
|   | 3\. Check at the air carrier specified location by   |           |
|   | reviewing contracted Reliability Programs that the   |           |
|   | operator/applicant\'s is collecting the required     |           |
|   | data and sending it to the contractor in accordance  |           |
|   | with the contractual arrangement including shop      |           |
|   | repair records for work performed away from the      |           |
|   | contractor\'s facility in accordance with the        |           |
|   | Certificate Holder\'s design.                        |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 3, Ch 41, Para      |           |
|   | 3-3823G3                                             |           |
|   |                                                      |           |
|   | 4\. Review the certificate holder s Reliability      |           |
|   | Program performance standards to determine who is    |           |
|   | responsible for establishing or revising performance |           |
|   | standards to ensure that the reliability document    |           |
|   | contains the methods used to establish and revise    |           |
|   | performance standards, and to determine what         |           |
|   | periodic review the air carrier has established to   |           |
|   | ensure that the performance standard remains         |           |
|   | realistic.                                           |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Volume 6, Chapter 2,    |           |
|   | Section 31, Paragraph 6-854B                         |           |
+---+------------------------------------------------------+-----------+
| 1 | Did the certificate holder obtain the required       | Yes       |
| . | periodic feedback (follow-up) for the corrective     |           |
| 7 | action system? **     **                             | No,       |
| . |                                                      | Explain   |
|   | *Related Performance JTIs:*                          |           |
|   |                                                      |           |
|   | 1\. Check at the air carrier specified location, by  |           |
|   | reviewing the Reliability Programs performance       |           |
|   | standards corrective action system, is obtaining     |           |
|   | periodic feedback (follow-up) until the performance  |           |
|   | reaches an acceptable level to ensure the corrective |           |
|   | action taken was effective in accordance with the    |           |
|   | Certificate Holder\'s design.                        |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 3, Ch 40, Para      |           |
|   | 3-3789A2                                             |           |
|   |                                                      |           |
|   | 2\. Review the certificate holder s Reliability      |           |
|   | Program performance standards to determine who is    |           |
|   | responsible for establishing or revising performance |           |
|   | standards to ensure that the reliability document    |           |
|   | contains the methods used to establish and revise    |           |
|   | performance standards, and to determine what         |           |
|   | periodic review the air carrier has established to   |           |
|   | ensure that the performance standard remains         |           |
|   | realistic.                                           |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Volume 6, Chapter 2,    |           |
|   | Section 31, Paragraph 6-854B                         |           |
+---+------------------------------------------------------+-----------+
| 1 | Did the certificate holder initiate and document     | Yes       |
| . | corrective actions? **     **                        |           |
| 8 |                                                      | No,       |
| . | *Related Performance JTIs:*                          | Explain   |
|   |                                                      |           |
|   | 1\. Check at the records repository by reviewing     |           |
|   | aircraft logbook records; identify any critical      |           |
|   | failures, check that they were recognized and a      |           |
|   | corrective action taken in accordance with the       |           |
|   | Certificate Holder\'s design.                        |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 3, Ch 40, Para      |           |
|   | 3-3793L6 FAA Order 8900.1, Vol 3, Ch 41, Para        |           |
|   | 3-3823N6                                             |           |
|   |                                                      |           |
|   | 2\. Check at the air carrier specified location, by  |           |
|   | reviewing any appropriate documents or reports, to   |           |
|   | identify any critical failures, check that they were |           |
|   | recognized and a corrective action taken in          |           |
|   | accordance with the Certificate Holder\'s design.    |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 3, Ch 40, Para      |           |
|   | 3-3793L6 FAA Order 8900.1, Vol 3, Ch 41, Para        |           |
|   | 3-3823N6                                             |           |
|   |                                                      |           |
|   | 3\. Check at the air carrier specified location, by  |           |
|   | reviewing the Reliability Programs data analysis     |           |
|   | system, that any further analysis for corrective     |           |
|   | action is being conducted by who is identified in    |           |
|   | the analysis system (i.e., quality control or        |           |
|   | engineering) in accordance with the Certificate      |           |
|   | Holder\'s design.                                    |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Sec 31,    |           |
|   | Para 6-854B5b FAA Order 8900.1, Vol 6, Ch 2, Sec 31, |           |
|   | Para 6-854B5c                                        |           |
|   |                                                      |           |
|   | 4\. Check at the air carrier specified location, by  |           |
|   | reviewing the Reliability Programs corrective action |           |
|   | system, that when the definitive conditions listed,  |           |
|   | have occurred, was corrective action taken           |           |
|   | implemented in accordance with the Certificate       |           |
|   | Holder\'s design.                                    |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Sec 31,    |           |
|   | Para 6-854B6c FAA Order 8900.1, Vol 6, Ch 2, Sec 31, |           |
|   | Para 6-854B6b                                        |           |
|   |                                                      |           |
|   | 5\. Check at the air carrier specified location by   |           |
|   | reviewing a contracted Reliability Program that      |           |
|   | corrective actions were performed through the person |           |
|   | responsible in accordance with the Certificate       |           |
|   | Holder\'s design.                                    |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 3, Ch 41, Para      |           |
|   | 3-3823I1                                             |           |
|   |                                                      |           |
|   | 6\. Check at the air carrier specified location by   |           |
|   | reviewing a contracted Reliability Program that the  |           |
|   | person responsible for taking corrective action is   |           |
|   | being notified of the need for a corrective action   |           |
|   | in accordance with the Certificate Holder\'s design. |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 3, Ch 41, Para      |           |
|   | 3-3823I2                                             |           |
|   |                                                      |           |
|   | 7\. Check at the air carrier specified location, by  |           |
|   | reviewing the Reliability Programs corrective        |           |
|   | actions, that a time limit (completion date) is      |           |
|   | being set to complete the corrective action in       |           |
|   | accordance with the Certificate Holder\'s design.    |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 6, Ch 2, Sec 31,    |           |
|   | Para 6-854B6d                                        |           |
|   |                                                      |           |
|   | 8\. Check at the air carrier specified location, by  |           |
|   | reviewing the Reliability Programs performance       |           |
|   | standards corrective action system, that when a      |           |
|   | corrective action is initiated that the organization |           |
|   | responsible for taking the action is notified in     |           |
|   | accordance with the Certificate Holder\'s design.    |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 3, Ch 4, Para       |           |
|   | 3-3789A1 FAA Order 8900.1, Vol 6, Ch 2, Sec 31, Para |           |
|   | 6-854B6d                                             |           |
|   |                                                      |           |
|   | 9\. Review the certificate holder s Reliability      |           |
|   | Program reports and identify trends for the previous |           |
|   | six months. Determine the effectiveness of the       |           |
|   | corrective actions. Highlight areas with decreasing  |           |
|   | reliability characteristics for follow up during     |           |
|   | on-site inspection.                                  |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Volume 6, Chapter 2,    |           |
|   | Section 31, Paragraph 6-854E                         |           |
|   |                                                      |           |
|   | 10\. Evaluate inspection findings to get an overall  |           |
|   | picture of how well the reliability program controls |           |
|   | the maintenance program to determine if there has    |           |
|   | been an increase in aircraft delays, premature       |           |
|   | component removal rates, engine shutdown rates,      |           |
|   | inspection scheduling adjustments (short term        |           |
|   | escalations), deferred maintenance or minimum        |           |
|   | equipment list items, pilot reports, and/or aircraft |           |
|   | inspection findings.                                 |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Volume 6, Chapter 2,    |           |
|   | Section 31, Paragraph 6-854N                         |           |
+---+------------------------------------------------------+-----------+
| 1 | Did the certificate holder properly interpret        | Yes       |
| . | critical failures? **     **                         |           |
| 9 |                                                      | No,       |
| . | *Related Performance JTIs:*                          | Explain   |
|   |                                                      |           |
|   | 1\. Check at the air carrier specified location by   |           |
|   | reviewing any appropriate documents or reports to    |           |
|   | identify any critical failures and review the data   |           |
|   | analysis system to see if those critical failures    |           |
|   | were analyzed as they occurred in accordance with    |           |
|   | the Certificate Holder\'s design.                    |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 3, Ch 40, Para      |           |
|   | 3-3793F3 FAA Order 8900.1, Vol 3, Ch 41, Para        |           |
|   | 3-3823H3                                             |           |
|   |                                                      |           |
|   | 2\. Check at the records repository by reviewing     |           |
|   | aircraft logbook records; identify any critical      |           |
|   | failures, check that they were recognized and a      |           |
|   | corrective action taken in accordance with the       |           |
|   | Certificate Holder\'s design.                        |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 3, Ch 40, Para      |           |
|   | 3-3793L6 FAA Order 8900.1, Vol 3, Ch 41, Para        |           |
|   | 3-3823N6                                             |           |
|   |                                                      |           |
|   | 3\. Check at the air carrier specified location, by  |           |
|   | reviewing the Reliability Programs corrective action |           |
|   | system, is identifying critical failures in which    |           |
|   | loss of function or secondary effects of failure     |           |
|   | could affect the airworthiness of the aircraft in    |           |
|   | accordance with the Certificate Holder\'s design.    |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 3, Ch 40, Para      |           |
|   | 3-3789A4 FAA Order 8900.1, Vol 3, Ch 40, Para        |           |
|   | 3-3793F3                                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Did the certificate holder properly adjust           | Yes       |
| . | maintenance intervals? **     **                     |           |
| 1 |                                                      | No,       |
| 0 | *Related Performance JTIs:*                          | Explain   |
| . |                                                      |           |
|   | 1\. Check at the FAA Location that the CHDO is being | Not       |
|   | notified when increased time limit adjustment or     | A         |
|   | other program adjustments are being addressed in     | pplicable |
|   | accordance with the Certificate Holder\'s design.    |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 3, Ch 40, Para      |           |
|   | 3-3793L5 FAA Order 8900.1, Vol 3, Ch 41, Para        |           |
|   | 3-3823N5                                             |           |
|   |                                                      |           |
|   | 2\. Check at the air carrier specified location, by  |           |
|   | reviewing the reliability programs Interval          |           |
|   | Adjustment/Change System, that systems or components |           |
|   | are being escalated when current performance exceeds |           |
|   | control limits in accordance with the Certificate    |           |
|   | Holder\'s design.                                    |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 3, Ch 40, Para      |           |
|   | 3-3793J1                                             |           |
|   |                                                      |           |
|   | 3\. Review any substantiating data to support all    |           |
|   | changes produced by the reliability program. Ensure  |           |
|   | that the changed procedures defined in the program   |           |
|   | are being followed. Also review previous inspection  |           |
|   | reports, correspondence, and other documents in the  |           |
|   | office files to determine if there are open items or |           |
|   | if any areas were identified requiring special       |           |
|   | attention.                                           |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Volume 6, Chapter 2,    |           |
|   | Section 31, Paragraph 6-854D                         |           |
+---+------------------------------------------------------+-----------+
| 1 | Did the certificate holder properly adjust           | Yes       |
| . | inspection intervals? **     **                      |           |
| 1 |                                                      | No,       |
| 1 | *Related Performance JTIs:*                          | Explain   |
| . |                                                      |           |
|   | 1\. Check at the air carrier specified location, by  | Not       |
|   | reviewing the Reliability Programs data analysis     | A         |
|   | system, that it includes the effects on the          | pplicable |
|   | maintenance controls such as inspection periods in   |           |
|   | accordance with the Certificate Holder\'s design.    |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 3, Ch 40, Para      |           |
|   | 3-3793F2 FAA Order 8900.1, Vol 3, Ch 41, Para        |           |
|   | 3-3823H2                                             |           |
|   |                                                      |           |
|   | 2\. Check at the air carrier specified location, by  |           |
|   | reviewing the Reliability Programs data analysis     |           |
|   | system, that it includes the effects on maintenance  |           |
|   | controls such as inspection procedures in accordance |           |
|   | with the Certificate Holder\'s design.               |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 3, Ch 40, Para      |           |
|   | 3-3793F2 FAA Order 8900.1, Vol 3, Ch 41, Para        |           |
|   | 3-3823H2                                             |           |
|   |                                                      |           |
|   | 3\. Review any substantiating data to support all    |           |
|   | changes produced by the reliability program. Ensure  |           |
|   | that the changed procedures defined in the program   |           |
|   | are being followed. Also review previous inspection  |           |
|   | reports, correspondence, and other documents in the  |           |
|   | office files to determine if there are open items or |           |
|   | if any areas were identified requiring special       |           |
|   | attention.                                           |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Volume 6, Chapter 2,    |           |
|   | Section 31, Paragraph 6-854D                         |           |
+---+------------------------------------------------------+-----------+
| 1 | Did the certificate holder properly interpret the    | Yes       |
| . | reports and Reliability Program data collected?      |           |
| 1 | **     **                                            | No,       |
| 2 |                                                      | Explain   |
| . |                                                      |           |
|   |                                                      | Not       |
|   |                                                      | A         |
|   |                                                      | pplicable |
+---+------------------------------------------------------+-----------+
| 2 | Were the certificate holder\'s policies, procedures, | Yes       |
| \ | instructions and information for the Reliability     |           |
| . | Program followed? **     **                          | No,       |
|   |                                                      | Explain   |
|   | *Related Performance JTIs:*                          |           |
|   |                                                      |           |
|   | 1\. Check at the air carrier specified location by   |           |
|   | reviewing contracted Reliability Programs that the   |           |
|   | contractor\'s reliability program is evaluating the  |           |
|   | conditions and trends found during the inspection of |           |
|   | the aircraft that resulted in corrective action in   |           |
|   | accordance with the Certificate Holder\'s design.    |           |
|   |                                                      |           |
|   | *Sources:* FAA Order 8900.1, Vol 3, Ch 41, Para      |           |
|   | 3-3823D3                                             |           |
+---+------------------------------------------------------+-----------+
| 3 | Were the Reliability Program controls followed?      | Yes       |
| \ | **     **                                            |           |
| . |                                                      | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 4 | Did the records for the Reliability Program comply   | Yes       |
| \ | with the instructions provided by the certificate    |           |
| . | holder. **     **                                    | No,       |
|   |                                                      | Explain   |
+---+------------------------------------------------------+-----------+
| 5 | Were the process measurements for the Reliability    | Yes       |
| \ | Program effective in identifying problems or         |           |
| . | potential problems and providing corrective action   | No,       |
|   | for them? **     **                                  | Explain   |
+---+------------------------------------------------------+-----------+
| 6 | Did personnel properly handle the associated         | Yes       |
| \ | interfaces by complying with other written policies, |           |
| . | procedures, instructions and information that are    | No,       |
|   | related to this element? **     **                   | Explain   |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
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| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
| o |                                                                   |
| p |                                                                   |
| - |                                                                   |
| D |                                                                   |
| o |                                                                   |
| w |                                                                   |
| n |                                                                   |
| M |                                                                   |
| e |                                                                   |
| n |                                                                   |
| u |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Personnel.                                                        |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Tools and Equipment.                                              |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Technical Data.                                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Procedures, policies or instructions or information.              |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Materials.                                                        |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 6 | Facilities.                                                       |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 7 | Controls.                                                         |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 8 | Process Measures.                                                 |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 9 | Interfaces.                                                       |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Desired Outcome.                                                  |
| 0 |                                                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Other.                                                            |
| 1 |                                                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
| E |                                                                   |
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| 2 |                                                                   |
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| - |                                                                   |
| M |                                                                   |
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| s |                                                                   |
| p |                                                                   |
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| s |                                                                   |
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| b |                                                                   |
| i |                                                                   |
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| & |                                                                   |
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| u |                                                                   |
| t |                                                                   |
| h |                                                                   |
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| s |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| * |                                                                   |
| * |                                                                   |
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| j |                                                                   |
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| h |                                                                   |
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| s |                                                                   |
| s |                                                                   |
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| c |                                                                   |
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| n |                                                                   |
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| d |                                                                   |
| d |                                                                   |
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| s |                                                                   |
| s |                                                                   |
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| m |                                                                   |
| a |                                                                   |
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| t |                                                                   |
| h |                                                                   |
| t |                                                                   |
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| s |                                                                   |
| p |                                                                   |
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| n |                                                                   |
| s |                                                                   |
| i |                                                                   |
| b |                                                                   |
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| l |                                                                   |
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| t |                                                                   |
| y |                                                                   |
| . |                                                                   |
| ) |                                                                   |
+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| T |                                                                   |
| a |                                                                   |
| s |                                                                   |
| k |                                                                   |
| s |                                                                   |
+---+-------------------------------------------------------------------+
|   | To meet this objective, the inspector must accomplish the         |
|   | following tasks:                                                  |
+---+-------------------------------------------------------------------+
|   | NOTE: If no personnel or major program changes (as defined by the |
|   | principal inspector (PI)) affecting the responsibility or         |
|   | authority attributes for this element have occurred since the     |
|   | last SAI and/or EPI was accomplished, then do not perform tasks   |
|   | 3 - 6, below. Answer questions 1 and 2 below, and provide the     |
|   | name/title.                                                       |
+---+-------------------------------------------------------------------+
| 1 | Identify the person who has overall responsibility for the        |
| \ | Reliability Program.                                              |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Identify the person who has overall authority for the Reliability |
| \ | Program.                                                          |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Review the duties and responsibilities for the person(s) who      |
| \ | manage the Reliability Program.                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Review the appropriate organizational chart.                      |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Discuss the Reliability Program with the management personnel     |
| \ | identified in tasks 1 and 2.                                      |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 6 | Evaluate the qualifications and work experience of the management |
| \ | personnel identified in tasks 1 and 2.                            |
| . |                                                                   |
+---+-------------------------------------------------------------------+

+---+------------------------------------------------------+-----------+
| # |                                                      |           |
| # |                                                      |           |
|   |                                                      |           |
| Q |                                                      |           |
| u |                                                      |           |
| e |                                                      |           |
| s |                                                      |           |
| t |                                                      |           |
| i |                                                      |           |
| o |                                                      |           |
| n |                                                      |           |
| s |                                                      |           |
+---+------------------------------------------------------+-----------+
|   | To meet this objective, the inspector must answer    |           |
|   | the following questions:                             |           |
+---+------------------------------------------------------+-----------+
| 1 | Is there a clearly identified person who is          | Yes       |
| \ | responsible for the quality of the Reliability       |           |
| . | Program? **     **                                   | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | Na        |
|   |                                                      | me/Title: |
|   |                                                      |           |
|   |                                                      |           |
+---+------------------------------------------------------+-----------+
| 2 | Is there a clearly identified person who has         | Yes       |
| \ | authority to establish and modify the certificate    |           |
| . | holder\'s policies, procedures, instructions and     | No,       |
|   | information for the Reliability Program? **     **   | Explain   |
|   |                                                      |           |
|   |                                                      | Na        |
|   |                                                      | me/Title: |
|   |                                                      |           |
|   |                                                      |           |
+---+------------------------------------------------------+-----------+
| 3 | Does the responsible person know that he/she has     | Yes       |
| \ | responsibility for the Reliability Program?          |           |
| . | **     **                                            | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 4 | Does the person with authority know that he/she has  | Yes       |
| \ | authority for the Reliability Program? **     **     |           |
| . |                                                      | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 5 | Does the person with responsibility for the          | Yes       |
| \ | Reliability Program meet the qualification           |           |
| . | standards? **     **                                 | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 6 | Does the person with authority to establish and      | Yes       |
| \ | modify the Reliability Program meet the              |           |
| . | qualification standards? **     **                   | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 7 | Does the person with responsibility understand the   | Yes       |
| \ | controls, process measurements, and interfaces       |           |
| . | associated with the Reliability Program? **     **   | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 8 | Does the person with authority understand the        | Yes       |
| \ | controls, process measurements, and interfaces       |           |
| . | associated with the Reliability Program? **     **   | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 9 | Does the responsible person know who has authority   | Yes       |
| \ | to establish and modify the Reliability Program?     |           |
| . | **     **                                            | No,       |
|   |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+
| 1 | Does the individual with authority know who has the  | Yes       |
| 0 | responsibility for the Reliability Program?          |           |
| \ | **     **                                            | No,       |
| . |                                                      | Explain   |
|   |                                                      |           |
|   |                                                      | No Change |
+---+------------------------------------------------------+-----------+

+---+-------------------------------------------------------------------+
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
| # |                                                                   |
|   |                                                                   |
| E |                                                                   |
| P |                                                                   |
| I |                                                                   |
|   |                                                                   |
| S |                                                                   |
| e |                                                                   |
| c |                                                                   |
| t |                                                                   |
| i |                                                                   |
| o |                                                                   |
| n |                                                                   |
|   |                                                                   |
| 2 |                                                                   |
|   |                                                                   |
| - |                                                                   |
|   |                                                                   |
| M |                                                                   |
| a |                                                                   |
| n |                                                                   |
| a |                                                                   |
| g |                                                                   |
| e |                                                                   |
| m |                                                                   |
| e |                                                                   |
| n |                                                                   |
| t |                                                                   |
|   |                                                                   |
| R |                                                                   |
| e |                                                                   |
| s |                                                                   |
| p |                                                                   |
| o |                                                                   |
| n |                                                                   |
| s |                                                                   |
| i |                                                                   |
| b |                                                                   |
| i |                                                                   |
| l |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
|   |                                                                   |
| & |                                                                   |
|   |                                                                   |
| A |                                                                   |
| u |                                                                   |
| t |                                                                   |
| h |                                                                   |
| o |                                                                   |
| r |                                                                   |
| i |                                                                   |
| t |                                                                   |
| y |                                                                   |
|   |                                                                   |
| O |                                                                   |
| b |                                                                   |
| s |                                                                   |
| e |                                                                   |
| r |                                                                   |
| v |                                                                   |
| a |                                                                   |
| b |                                                                   |
| l |                                                                   |
| e |                                                                   |
| s |                                                                   |
|   |                                                                   |
| * |                                                                   |
| * |                                                                   |
| D |                                                                   |
| r |                                                                   |
| o |                                                                   |
| p |                                                                   |
| - |                                                                   |
| D |                                                                   |
| o |                                                                   |
| w |                                                                   |
| n |                                                                   |
| M |                                                                   |
| e |                                                                   |
| n |                                                                   |
| u |                                                                   |
| * |                                                                   |
| * |                                                                   |
+---+-------------------------------------------------------------------+
| 1 | Assignment of responsibility.                                     |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 2 | Assignment of authority.                                          |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 3 | Does not understand procedures, policies or instructions and      |
| \ | information.                                                      |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 4 | Does not understand controls.                                     |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 5 | Does not understand process measurements.                         |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 6 | Does not understand interfaces.                                   |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 7 | Span of control.                                                  |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 8 | Position vacant.                                                  |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+
| 9 | Other.                                                            |
| \ |                                                                   |
| . |                                                                   |
+---+-------------------------------------------------------------------+