+-----------------------------------------+----------------------------+
| # FEHB Program Carrier Letter           | **U.S. Office of Personnel |
|                                         | Management**               |
| ## All Carriers                         |                            |
|                                         | **Office of Insurance      |
|                                         | Programs**                 |
+-----------------------------------------+----------------------------+
| > **Letter No. 1999- 061** **Date:**    |                            |
| > ***December 21, 1999***               |                            |
|                                         |                            |
| Fee-for-service \[54 \]                 |                            |
| Experience-rated HMO \[ 51 \]           |                            |
| Community-rated HMO \[51 \]             |                            |
+-----------------------------------------+----------------------------+

###### Subject: Y2K Service Interruptions 

> The inability to provide service to Federal Employees Health Benefits
> (FEHB) enrollees is a significant event under your contract with the
> Office of Personnel Management (OPM). Timely notification of such
> events is always important, but particularly so as we approach Y2K.
>
> From Tuesday, December 28, 1999, through Monday, January 3, 2000, you
> must notify us **immediately** of any inability to provide services to
> a significant number of enrollees, regardless of cause. During normal
> business hours (8:00 AM to 5:00 PM, EST, Monday through Friday),
> carriers should call their OPM contact representative or contracting
> officer. Before and after business hours, on Friday, December 31^st^,
> Saturday, January 1^st^ and Sunday, January 2^nd^, carriers should
> make notification as follows:

+-----------------------------+-------------------+-------------------+
| > **Carrier**               | > **Notify**      | > **Cell Phone    |
|                             |                   | > Number**        |
+-----------------------------+-------------------+-------------------+
| > Blue Cross Blue Shield    | > Shirley         | > 703-675-9810    |
|                             | > Patterson       |                   |
+-----------------------------+-------------------+-------------------+
| > All other                 | > Dan Green       | > 703-675-9809    |
| > Experience-Rated Plans    |                   |                   |
+-----------------------------+-------------------+-------------------+
| > Community-Rated Plans     | > David Lewis     | > 202-437-9696    |
+-----------------------------+-------------------+-------------------+
| > Emergency Contact         | > Ellen Tunstall  | > 202-437-9728    |
+-----------------------------+-------------------+-------------------+
| > Emergency Contact         | > Frank Titus     | > 202-437-9727    |
+-----------------------------+-------------------+-------------------+

> On Saturday, January 1, between 8:00 AM and 9:00 AM, EST, Shirley
> Patterson, Dan Green, and David Lewis will call a representative of
> their largest carriers for confirmation that all systems are
> operative. They will pre-arrange these calls with designated carriers.
>
> OPM is ready for Y2K; we know you are too! This notification procedure
> is our final effort to make sure we give FEHB enrollees the best
> possible service and information as we enter the New Year.

Our best wishes to each of you for a Happy Holiday!

Sincerely,

(signed)

Frank D. Titus

> Assistant Director
>
> for Insurance Programs