# **Intergovernmental Teleconference between Federal Officials**

**And State and Local Associations**

**January 15th^th^ Minutes**

## Attendees

Tad Anderson Office of Management and Budget

<Stanton.Anderson@omb.eop.gov>

Evie Barry National Electronic Commerce Coordinating Council

> <ebarry@NASACT.org>

Meghan Cook Center for Technology in Government

> <Mcook@ctg.albany.edu>

Martha Dorris General Services Administration

> <Martha.Dorris@gsa.gov>

Bob Glasser State Information Technology Consortium
<glasser@SOFTWARE.ORG>

Von Harrison General Services Administration

<Von.Harrison@gsa.gov>

Bob Haycock Office of Management and Budget

<Robert_D._Haycock@omb.eop.gov>

Neil Hutchko National Association of State Auditor, Comptrollers and
Treasurers

<nhutchko@nasact.org>

Norm Jacknis Westchester County, New York

<Cio1@westchestergov.com>

Dubravka Juraga Center for Technology in Government

<djuraga@ctg.albany.edu>

Steve Lowe Office of Management and Budget

> <stephen_lowe@omb.eop.gov>

Darlene Meskell General Services Administration

<Darlene.Meskell@gsa.gov>

Brooke Mikesell Council for Excellence in Government

<bmikesell@excelgov.org>

Dave Molchany Fairfax County, Virginia

<Dave.Molchany@FairfaxCounty.gov>

Lisa Nelson General Services Administration

<Lisa.Nelson@gsa.gov>

Leslie Reynolds National Association of Secretary's of State

<reynolds@sso.org>

Mark Shapiro National League of Cities

<SHAPIRO@nlc.org>

Michael Sheward National Association of Government Communicators

<shewardnagc@aol.com>

Susan Turnbull General Services Administration

<Susan.Turnbull@gsa.gov>

Elizabeth Van Meter National Association of Chief Information Officers

<evanmeter@amrinc.net>

Stuart Willoughby General Services Administration

<Stuart.Willoughby@gsa.gov>

Leslie Wollock National State Geographic Information Council

<lwollack@fgdc.gov>

## Direction of OMB's Office of Electronic Government

There has been a lot of turnover at the Office of Management and Budget
and several new portfolio managers have recently been hired. Mike Turk
is the new Government-to-Citizen portfolio manager, Shivani Desai is the
new Government-to-Business portfolio manager and Tim Young is the new
portfolio manager for Internal Efficiency and Effectiveness.

The e-gov projects are all at different stages. Many have been
institutionalized but still need broad adoption. Karen Evans plans to
focus on five operational areas during the coming year. These areas
incude:

-   HR Consolidation

-   Grants

-   Financial management

-   Small Business Paperwork Relief

-   Healthcare

The Line of Business (LOB) Approach is the next step in building out the
federal Enterprise Architecture. Identifying target LOB for application
in future work that will maximize sharing and leveraging data will be
the main focus.

Stephen Lowe is the OMB Liaison to NASCIO. OMB and NASCIO are working on
a draft process and method to ensure collaborative architecture between
federal, state

and local. As an initial step, they plan to conduct a survey with state
and local government CIO\'s to identify viable pilot projects. A set of
project selection criteria is developed, which include the ability to
begin an initiative this fiscal year. Also, to demonstrate the business
value of Enterprise Architecture, and promote reuse of common solutions,
replicable best practices are sought from local EA practices. These
examples would represent use of an established framework, common process
or architectural approach.

## Emerging Technologies Subcommittee/Sustainable Information Network Exchange

The Emerging Technology Subcommittee (ET SC) of the Architecture and
Infrastructure Committee is evolving an intergovernmental process for
assessing new technologies, in light of Federal Enterprise Architecture
(FEA) goals. A major new stakeholder for this on-going endeavor is the
Sustainable Intergovernmental Network Exchange (SINE), comprised of
three intergovernmental communities representing Justice, Health, and
Environment. SINE is a milestone initiative for ET SC and exemplifies
the trust these communities have in ET SC to understand their
challenges, and support evolution toward a trusted practitioner network.
The three intergovernmental communities are: Global Justice Information
Sharing Initiative, Health IT Sharing, and the National Environmental
Information Exchange Network.

This trust evolved from ET's open collaboration "incubator" workshops.
The workshops were attended by leads from these communities,
representing CIO staff from EPA, VA, and Justices. The workshops enable
community-building among diverse groups learning how to understand one
another in light of FEA and emerging potentials such as XML web services
and semantic technologies. Our workshop mantra is Open Collaboration
with Open Standards.

Some of the pilots fostered by this process, like VoiceXML, have been
recognized by the CIO Council. The VoiceXML pilot was conducted for EPA
and its network of 3000 local emergency planning communities to reduce
gaps in emergency communications. This approach is now available
commercially and supports reverse 911 to alert residents of
environmental emergencies. Another pilot, Eforms for Eegov, is
acknowledged as the foundation for the Business Gateway architecture. In
addition the "incubator" workshops have fostered a partnership with
SBA's Small Business Innovation Research program to better leverage
innovations in their development pipeline that offer e-government
potential. Three states will be introducing small business innovators at
the Emerging Component Conference on Jan. 26 at the White House
Conference Center.

ET SC requests assistance in identifying directors of state economic
development programs to scan their business innovation portfolios for
emerging components with e-government potential. For additional
information or begin a dialogue please go to:

<http://cio.gov/documents/architecture_subcommittee_charters.html> and
[http://ua-exp.gov](http://ua-exp.gov/)

Workshop archives are located at:
[http://componenttechnology.org](http://componenttechnology.org/).

## 

## Susan Turnbull can be contacted at GSA's Office of Citizen Services by calling 202-501-6214 or by email at [**susan.turnbull@gsa.gov**](mailto:susan.turnbull@gsa.gov).

## USA Services

The USA Services E-Gov initiative seeks to provide citizens with
state-of-the-art customer service in a "seamless" relationship, where
handoffs between agencies are invisible to the citizen, as are the
actions taken behind the scenes by each agency. USA Services will use
the existing infrastructure of the Federal Citizen Information Center
and the FirstGov portal to develop citizen-centric solutions that
improve the ease with which citizens can interact with the government
via email, telephone and fax and will act as a citizen customer service
solution provider for other federal agencies and E-Government
initiatives. In particular, USA Services will:

-   Enable citizens to interface with the government through multiple
    communications channels (e.g., Internet, phone, fax) in a
    privacy-protected environment.

-   Establish consistent responses to frequently asked questions (FAQ's)
    across the federal government.

-   Facilitate change management at Federal agencies to become more
    citizen customer service centric and to establish a standard for
    Citizen Customer Service across the federal government.

-   Reduce costs in labor, information technology, interoperability
    standards, and citizen customer service contact centers by providing
    best value and best practices to Federal agencies in citizen
    customer service.

-   Future capabilities including streamlining citizen-government
    interactions so that citizens will provide information only once and
    ensure that such information can be reused in future transactions by
    agencies conducting business with the citizens.

State and local governments can use USA Services free of charge by
referring questions that are federal to 1-800-FED-INFO. For federal
email questions refer them to firstgov.gov and have them send in the
question through the email form.

## State and Local Liaison to the CIO Council

David Molchany, CIO for the Fairfax County Government in Virginia is
serving as state and local representative to the federal CIO Council
representing NACo and NASCIO (as the second for the official NASCIO
member). Dave provides NACo, NASCIO, ICMA and the NLC with a short
summary of items from the meeting that he thinks are important and
alerts them to the official minutes when they are released. In his
liaison role Dave also brings topics of interest to State and Local
Government to the Council for discussion.

## 

## February Intergovernmental Teleconference

The next intergovernmental teleconference will be held on February
19^th^ from 2:30 -- 3:30.