![](media/image1.jpeg){width="2.5in" height="1.2993055555555555in"}

**FEDERAL SUPPLY SERVICE**

**AUTHORIZED FEDERAL SUPPLY SERVICE SCHEDULE PRICE LIST\
ENVIRONMENTAL SERVICES**

SIN 899-6: REMOTE ADVISORY SERVICES

##  

> ![](media/image2.jpeg){width="8.625in"
> height="0.5402777777777777in"}**Optimus Corporation**
>
> **7926 Jones Branch Drive, Suite 900**
>
> **McLean, Virginia 22102**
>
> **(P) 703-336-6000 (F) 703-336-6001**
>
> [www.optimuscorp.com](http://www.optimuscorp.com/)
>
> Contract Number: **GS-10F-0121R**
>
> Period Covered by Contract: December 8, 2004 -- December 7, 2009
>
> Pricelist current through Modification #PO 0003, dated 6 February 2007
>
> Busniess Size: Large business

General Services Administration\
Federal Supply Service

On‑line access to contract ordering information, terms and conditions,
up‑to‑date pricing, and the option to create an electronic delivery
order are available through GSA Advantage!, a menu‑driven database
system. The INTERNET address GSA Advantage! is: GSAAdvantage.gov.

[TABLE OF CONTENTS]{.underline}

CUSTOMER INFORMATION 3

DESCRIPTION OF PRODUCTS/SERVICES 6

LABOR CATEGORY DESCRIPTIONS 7

PRICE LIST 10

OPTIMUS CORPORATION POINTS OF CONTRACT 11

**CUSTOMER INFORMATION**

**1. Awarded Special Item Numbers:**

> SIN 899-6: REMOTE ADVISORY SERVICES

2.  **Maximum order:** \$5,000,000.

> Requirements exceeding the maximum order may be handled. Pursuant to
> clause I-FSS-125 (August 1995). In accordance with FAR 8.404, there
> may be circumstances where an ordering activity finds it advantageous
> to request a price reduction such as where a quantity of an individual
> order clearly indicates the potential for obtaining a reduced price.
> To assist customer agencies in determining when they should seek a
> price decrease, a level called a maximum order has been established
> under the contract. When an agency order exceeds this maximum amount,
> it is recommended that the ordering activity contact the contractor
> for a reduced price.

a\. The contractor may:

> 1\. Offer a new lower price for this requirement (the Price Reduction
> clause is not applicable to orders placed over the maximum order in
> FAR 52.216-19);
>
> 2\. Offer the lowest price available under the contract; or,
>
> 3\. Decline the order; orders must be returned in accordance with FAR
> 52.216-19.
>
> b\. A delivery order for quantities that exceed the maximum order may
> be placed with the contractor selected in accordance with FAR 8.404.
> The order will be placed under the current contract.
>
> c\. Sales for orders that exceed the maximum order shall be reported
> in accordance with GSAR552.238-72.

**3. Minimum order:** \$100

**4. Geographic coverage (delivery area):** Domestic Delivery only

**5. Point(s) of production (city, county, and State or foreign
country)**: Not applicable.

**6. Discount from list prices or statement of net price:** Not
applicable.

**7. Quantity discounts:** Not applicable.

**8. Prompt payment terms:** 0.5% 15 days; Net 30

**9a. Notification that Government purchase cards are accepted at or
below the micro-purchase threshold:** Government purchase cards are
accepted.

**9b. Notification whether Government purchase cards are accepted or not
accepted above the micro-purchase threshold:** Not applicable.

**10. Foreign items (list items by country of origin):** Not applicable.

**11a. Time of delivery:** Time of delivery is specified in negotiated
delivery/task orders.

**11b. Expedited Delivery:** Not applicable.

**11c. Overnight and 2‑day delivery:** Overnight and two day delivery
are not available.

**11d. Urgent Requirements:** Urgent Requirements are specified in
negotiated delivery/task orders.

**12. F.O.B. point(s):** Destination

**13a. Ordering address(es):**

> Optimus Corporation
>
> 7926 Jones Branch Drive
>
> Suite 900
>
> McLean, Virginia 22102

**13b. Ordering procedures:** For supplies and services, the ordering
procedures, information on Blanket Purchase Agreements (BPA's) are found
in Federal Acquisition Regulation (FAR) 8.405-3.

**14. Payment address(es).**

> Optimus Corporation
>
> 7926 Jones Branch Drive
>
> Suite 900
>
> McLean, Virginia 22102

**15. Warranty provision:** Provision for any appropriate and applicable
warranties shall be specifically identified in individual orders. Such
warranties are subject to the negotiation between the ordering agencies
and the contractor.

**16. Export packing charges, if applicable:** Not applicable.

**17. Terms and conditions of Government purchase card acceptance (any
thresholds above the micro-purchase level).:** Optimus Corporation
accepts government commercial credit cards in accordance with government
commercial credit card program guidelines.

**18. Terms and conditions of rental, maintenance, and repair (if
applicable).:** Not applicable.

**19. Terms and conditions of installation (if applicable).:** Not
applicable.

**20. Terms and conditions of repair parts indicating date of parts
price lists and any discounts from list prices (if applicable).:** Not
applicable.

**20a. Terms and conditions for any other services (if applicable).:**
Not applicable.

**21. List of service and distribution points (if applicable).:** Not
applicable.

**22. List of participating dealers (if applicable).:** Not applicable.

**23. Preventive maintenance (if applicable).:** Not applicable.

**24a. Special attributes such as environmental attributes (e.g.,
recycled content, energy efficiency, and/or reduced pollutants).:** Not
applicable.

**24b.** **If applicable, indicate that Section 508 compliance
information is available on Electronic and Information Technology (EIT)
supplies and services and show where full details can be found:**
[www.optimuscorp.com.]{.underline} The EIT standards can be found at:
www.Section508.gov/.

25. **Data Universal Number System (DUNS) number.:** 82-488-9620

26. **Notification regarding registration in Central Contractor
    Registration (CCR) database.:** Optimus is registered on Central
    Contractor Registration (CCR) database.

27. **Uncompensated Overtime. (Indicate if used).:** Optimus Corporation
    professional employees are expected to work such hours as necessary
    to complete the job and are not reimbursed for hours in excess of
    forty. Eligible support staff are paid for overtime hours in excess
    of forty in a work week in compliance with Department of Labor
    regulations.

**DESCRIPTION OF PRODUCTS/SERVICES**

## 

SIN 899-6: REMOTE ADVISORY SERVICES

Optimus Corporation provides remotely delivered advisory services in
support of agencies Environmental Programs. Examples include, but are
not limited to assistance concerning:

-   Hazardous Material Spills

-   Material Safety Data Sheets

-   Information Hotlines

-   Poisons

-   Environmental Regulation

> **LABOR CATEGORY DESCRIPTIONS**

-   **All labor cateogories listed apply to the following SINs:**

> SIN 899-6: REMOTE ADVISORY SERVICES
>
> **Customer Service Representative**
>
> Functions: Interacts with customers to provide information in response
> to inquiries about products and services. Resolves customer
> complaints. Answers customer's questions regarding products or service
> and operations or maintenance.
>
> Qualifications: Fully competent at performing routine and standardized
> tasks. Handles routine tasks and problems, applying knowledge and
> experience. May provide limited direction and training to lower level
> employees. High School or equivalent with at least (2) years of
> related experience; profiency with tools and techniques.
>
> **Information Specialist Level 1**
>
> Functions: Provides quality customer service for all inquiries to the
> Customer/Client. Responds to inquiries for information recieived via
> email, fax, internet and phone. For email, voice mail, and fax
> requests, information sent within 24 hours. Takes document requests
> and enter data into call tracking database. Collects statistics on
> caller. Maintains and uses only client-approved databases and
> reference files for further research. Conforms exactly to Customer
> written material policy. Researches and responds to all Customer
> inquiries within contractual timeframes.
>
> Qualifications: A Bachelor's degree in a related field and 0-2 years
> related experience. Prior customer services experience desired.
>
> **Information Specialist Level 1I**
>
> Functions: Provides quality customer service for all inquiries to the
> Customer/Client. Responds to inquiries for information recieived via
> email, fax, Internet and phone. For email, voice mail, and fax
> requests, information sent within 24 hours. Takes document requests
> and enter data into call tracking database. Collects statistics on
> caller. Maintains and uses only client-approved databases and
> reference files for further research. Conforms exactly to Customer
> written material policy. Reseraches and responds to all Customer
> inquiries within contractual timeframes. Assists in the preparation
> and review of monthly reports. May train new staff in subject area.
> Disseminate daily regular workload and task among staff.
>
> Qualifications: A Bachelor's degree in a related field and 2-4 years
> related experience. At least 2 years in a call center environment
> desired.
>
> **Technical Information Specialist**
>
> Functions: Provides quality customer service for all inquiries to the
> Customer/Client. Responsbile to inquiries for information received via
> email, fax, internet and phone. Assists lower level information
> Specialists with the location of and provision to requestors of
> technical information. Trains new staff in subject area. Maintains and
> uses only client-approved databases and reference files for further
> research. Researches and responds to all Customer inquiries within
> contractual timeframes. Tains new staff in subject area. Acts in lead
> position in the absence of a supervisor.
>
> Qualifications: A Bachelor's degree in a related field and 4-6 years
> related experience. At least 4 years in a call center environment
> desired.
>
> **Supervisor, Customer Service**
>
> Functions: Supervises and monitors the day-to-day activities of staff.
> Organizes work and provides direct supervision to subordinates.
>
> Qualifications: A Bachelor's degree and 3 years related experience.
>
> **Manager, Customer Service**
>
> Functions: Manages supervisors and othe employees. Has budget and
> deadline responsibility in the area management. Responsible for
> day-to-day management of one functional area.
>
> Qualifications: A Bachelor's degree and 5 years of related
> professional experience. At least 1 year of supervisory experience.
>
> **Trainer**
>
> Functions: Develop and/or deliver training programs. Conducts the
> research necessary to develop and revise training courses. Develops
> and revises these courses and prepares appropriate training catalogs.
> Prepares Instructor materials including course outline, background
> materials and training aids. Trains personnel by conducting formal
> classroom courses, workshops and seminars.
>
> Qualifications: A Bachelor's degree and 5 -- 7 years of related
> professional experience.
>
> **Project Manager**
>
> Functions: Plans, staff, budgets, and directs smaller projects for the
> delivery of products or services to clients/customers. Typically has
> budget or profit/loss responsibility, ensuring adherence to schedules,
> budget, and contractual commitments. Ensures responses given by staff
> are accurate, based on Customer approved sources and appropriate
> caller's needs. Monitors statistics and provides information for
> monthly and semi-annual reports. Serves as a primary technical advisor
> for difficult calls that require research.
>
> Qualifications: A Bachelor's degree and at least 7 years related,
> professional experience with 2 years of project or program management
> experience.
>
> **Quality Assurance Specialist**
>
> Functions: Provides direction for personnel performing taks, including
> the review of work products for correctness, adherenace to the
> customer standards and for progress in accordance with schedules.
> Coordinates with the Program and/or Project Manager to ensure problem
> solution and customer satisfaction. Makes recommendations, if needed,
> for approval. Prepares milestones status reports and
> deliveries/presentations.
>
> Qualifications: A Bachelor's degree and 5 years related, professional
> experience.
>
> **GSA PRICELIST**

-   Prices include IFF.

-   All labor cateogories listed apply to the following SINs:

> SIN 899-6: REMOTE ADVISORY SERVICES
>
> ![](media/image3.wmf){width="8.99375in" height="2.277083333333333in"}
>
> **OPTIMUS/ENVIRONMENTAL SERVICES**
>
> **POINTS OF CONTACT**
>
> **MARKETING POINT OF CONTACT:**
>
> Ms. MaryAnn Hoadley
>
> Vice President, Business Development
>
> AVIEL Systems, Inc.
>
> 7926 Jones Branch Dr., Suite 900
>
> McLean, VA 22102
>
> \(p\) 703.336.6078
>
> \(f\) 703.336.6021
>
> gsa@avielinc.com
>
> www.avielinc.com
>
> **CONTRACT ADMINISTRATION POINT OF CONTACT:**
>
> Mr. Mike Zarou
>
> Vice President of Contracts
>
> AVIEL Systems, Inc.
>
> 7926 Jones Branch Dr., Suite 900
>
> McLean, VA 22102
>
> \(p\) 703.336.6026
>
> \(f\) 703.336.6021
>
> gsa@avielinc.com
>
> www.avielinc.com