## Continual Learning

+-------------------------------------------+--------------------------+
| Competency Definition                     | Position Associated      |
+-------------------------------------------+--------------------------+
| Grasps the essence of new information;    | -   AFSD for Screening   |
| masters new technical and business        |                          |
| knowledge; recognizes own strengths and   | -   DFSD                 |
| weaknesses; pursues self-development;     |                          |
| seeks feedback from others and            | -   FSD                  |
| opportunities to master new knowledge.    |                          |
|                                           | -   LTSO                 |
|                                           |                          |
|                                           | -   Scheduling           |
|                                           |     Operations Officer   |
|                                           |                          |
|                                           | -   Security Manager     |
|                                           |                          |
|                                           | -   STSO                 |
|                                           |                          |
|                                           | -   Training             |
|                                           |                          |
|                                           |   Coordinator/Specialist |
|                                           |                          |
|                                           | -   TSO                  |
+-------------------------------------------+--------------------------+
| OLC Component Titles                      |                          |
+-------------------------------------------+--------------------------+
| Managerial Leadership: Leading Through    |                          |
| Change                                    |                          |
|                                           |                          |
| COURSE TSA-LEAD-LEADTHRUCHG-0001 (Rev -   |                          |
| 10/27/2003 09:41:36)                      |                          |
|                                           |                          |
| Managerial Leadership: Leading Through    |                          |
| Change discusses the three phases of      |                          |
| planned change and the importance of      |                          |
| planning changes before implementing      |                          |
| them. This program highlights the types   |                          |
| of information employees need in order to |                          |
| understand the need for and accept        |                          |
| organizational changes, as well as        |                          |
| guidelines for motivating employees       |                          |
| through a change process and a process    |                          |
| for solving problems encountered during   |                          |
| change. In addition, this program         |                          |
| discusses the phases of workplace grief   |                          |
| and common sources of stress during times |                          |
| of organizational change.                 |                          |
+-------------------------------------------+--------------------------+
| Frontline Leadership: Preparing to Lead   |                          |
|                                           |                          |
| COURSE TSA-LEAD-PREP-0001 (Rev -          |                          |
| 10/25/2003 09:11:31)                      |                          |
|                                           |                          |
| In \"Frontline Leadership: Preparing to   |                          |
| Lead,\" you will learn what a learning    |                          |
| organization is, how it builds a          |                          |
| progressive work environment, and why it  |                          |
| is deemed necessary by organizational     |                          |
| leaders. You will also learn your role    |                          |
| and responsibilities as a frontline       |                          |
| leader, the traits a frontline leader     |                          |
| should possess, and how you can use your  |                          |
| leadership skills to communicate more     |                          |
| effectively with your employees.          |                          |
+-------------------------------------------+--------------------------+
| Frontline Leadership: Positively          |                          |
| Influencing Workplace Culture             |                          |
|                                           |                          |
| COURSE TSA-LEAD-POSINFL-0001 (Rev -       |                          |
| 10/24/2003 13:31:16)                      |                          |
|                                           |                          |
| In \"Frontline Leadership: Positively     |                          |
| Influencing Workplace Culture,\" you will |                          |
| learn the factors that determine          |                          |
| workplace culture and how to address and  |                          |
| lead your employees through challenging   |                          |
| changes in that culture. You will also    |                          |
| learn styles of frontline leadership,     |                          |
| guidelines for addressing negative        |                          |
| attitudes and situations, and ways to     |                          |
| inspire employee innovation.              |                          |
+-------------------------------------------+--------------------------+
| Goal Setting: Reaching Individual Goals   |                          |
|                                           |                          |
| COURSE TSA-GEN-GOALINDIV-0001 (Rev -      |                          |
| 10/27/2003 09:14:47)                      |                          |
|                                           |                          |
| In \'\'Goal Setting: Reaching Individual  |                          |
| Goals\'\', you will learn about personal  |                          |
| behaviors that relate to and affect goal  |                          |
| setting. You will also learn the          |                          |
| characteristics of effective goals, the   |                          |
| individual goal-setting process, and      |                          |
| guidelines for maximizing your            |                          |
| achievement potential.                    |                          |
+-------------------------------------------+--------------------------+
| Executive Level Leadership: Becoming An   |                          |
| Executive Leader                          |                          |
|                                           |                          |
| COURSE TSA-LEAD-EXLEADER-0001 (Rev -      |                          |
| 10/27/2003 09:53:49)                      |                          |
|                                           |                          |
| Executive Level Leadership: Introduction  |                          |
| to Executive Leadership, you will learn   |                          |
| how executive leadership roles affect an  |                          |
| organization. You will also learn the     |                          |
| importance of developing an               |                          |
| organizational vision and the need for    |                          |
| executives to understand the affects      |                          |
| different types of business focus have on |                          |
| an organization. In addition, you will    |                          |
| learn the importance of developing a      |                          |
| personal leadership plan and how such a   |                          |
| plan benefits your organization, its      |                          |
| leaders, and your employees.              |                          |
+-------------------------------------------+--------------------------+
| Executive Level Leadership: Change and    |                          |
| the Executive Leader                      |                          |
|                                           |                          |
| COURSE TSA-LEAD-CHGEXLEAD-0001 (Rev -     |                          |
| 10/27/2003 09:55:33)                      |                          |
|                                           |                          |
| In \"Executive Level Leadership: Change   |                          |
| and the Executive Leader,\" you will      |                          |
| learn the phases of the change process,   |                          |
| as well as ways to identify resistance to |                          |
| change, and how to overcome that          |                          |
| resistance. You will also learn           |                          |
| trust-building methods, power-sharing     |                          |
| techniques, and how to keep employees     |                          |
| informed during the change process. In    |                          |
| addition, you will be able to identify    |                          |
| the pitfalls to avoid during the change   |                          |
| process, and how to overcome those        |                          |
| pitfalls.                                 |                          |
+-------------------------------------------+--------------------------+
| Executive Level Leadership: Leadership    |                          |
| and Communication                         |                          |
|                                           |                          |
| COURSE TSA-LEAD-LEADCOMM-0001 (Rev -      |                          |
| 10/27/2003 09:57:01)                      |                          |
|                                           |                          |
| In \'\'Executive Level Leadership:        |                          |
| Leadership and Communication,\'\' you     |                          |
| will learn strategies for gaining,        |                          |
| testing, and using information. You will  |                          |
| also learn how to use the information     |                          |
| gained from leadership evaluations to     |                          |
| develop quality leaders. In addition, you |                          |
| will learn how to identify the            |                          |
| marketplace, governmental, and internal   |                          |
| variables that affect your                |                          |
| organization\'s ability to meet its goals |                          |
| and focus on its future performance.      |                          |
+-------------------------------------------+--------------------------+
| Women in Leadership: Leadership Roles and |                          |
| Styles                                    |                          |
|                                           |                          |
| COURSE TSA-LEAD-WOMROLESTYLE-0001 (Rev -  |                          |
| 10/27/2003 09:04:52)                      |                          |
|                                           |                          |
| Women in Leadership: Leadership Roles and |                          |
| Styles\'\', you will learn about          |                          |
| characteristics of the old and new        |                          |
| constructs of leadership and business,    |                          |
| such as the role gender has played in     |                          |
| shaping leadership. In addition, you will |                          |
| learn the steps you should follow when    |                          |
| addressing barriers to women\'s           |                          |
| leadership, as well as the process for    |                          |
| encouraging leadership growth in others.  |                          |
+-------------------------------------------+--------------------------+
| Women in Leadership: Becoming A Leader    |                          |
|                                           |                          |
| COURSE TSA-LEAD-WOMLEAD-0001 (Rev -       |                          |
| 10/27/2003 09:07:50)                      |                          |
|                                           |                          |
| You will learn how to gain leadership     |                          |
| skills by identifying the basic skills of |                          |
| a leader and how to manage incoming       |                          |
| information. In addition, it highlights   |                          |
| that a leader must have influence. To     |                          |
| develop influence, you must establish     |                          |
| your credibility and persuade others to   |                          |
| follow your lead. Finally, this course    |                          |
| outlines how to tackle the problem of     |                          |
| challengers to your leadership.           |                          |
+-------------------------------------------+--------------------------+
| Women in Leadership: Developing a         |                          |
| Leadership Path                           |                          |
|                                           |                          |
| COURSE TSA-LEAD-WOMDEVPATH-0001 (Rev -    |                          |
| 10/27/2003 09:18:20)                      |                          |
|                                           |                          |
| You will focus on how women can develop a |                          |
| leadership path. It highlights that you   |                          |
| need to balance your personal and         |                          |
| professional lives while balancing your   |                          |
| duties and co-workers\' needs. In         |                          |
| addition, this course identifies the      |                          |
| gender-biased perceptions that hinder     |                          |
| women\'s careers as credible leaders. It  |                          |
| outlines how to relate to the opposite    |                          |
| gender, create career goals, and avoid    |                          |
| career derailment.                        |                          |
+-------------------------------------------+--------------------------+
| Managing Change: Managing Yourself        |                          |
| Through Change                            |                          |
|                                           |                          |
| COURSE TSA-GEN-MGSELFCHG-0001 (Rev -      |                          |
| 10/25/2003 13:31:49)                      |                          |
|                                           |                          |
| You will learn about the three phases of  |                          |
| the transition process: endings,          |                          |
| exploration, and new beginnings. You will |                          |
| learn what responses are common during    |                          |
| each of these phases, as well as what     |                          |
| strategies you should employ to manage    |                          |
| each of these phases.                     |                          |
+-------------------------------------------+--------------------------+
| Self Development: Improving Your Memory   |                          |
|                                           |                          |
| COURSE TSA-GEN-IMPRVMEMORY-0001 (Rev -    |                          |
| 10/25/2003 14:54:24)                      |                          |
|                                           |                          |
| You will learn about how your memory      |                          |
| functions, how to enhance your memory,    |                          |
| and how to become organized. You will     |                          |
| also learn how to overcome everyday       |                          |
| forgetfulness, use mnemonic devices, and  |                          |
| manage information. In addition, you will |                          |
| learn how your lifestyle can affect your  |                          |
| memory\'s performance.                    |                          |
+-------------------------------------------+--------------------------+
| Self Development: Balancing Your Personal |                          |
| and Professional Life                     |                          |
|                                           |                          |
| COURSE TSA-GEN-BALANCEPERSPROF-0001       |                          |
| (Rev - 10/25/2003 14:48:49)               |                          |
|                                           |                          |
| You will learn how to make your daily     |                          |
| life reflect your priorities, how to      |                          |
| manage the sources of stress in your      |                          |
| personal and professional life, and how   |                          |
| to implement lifestyle changes to manage  |                          |
| stress. In addition, you will learn how   |                          |
| to become more organized and improve the  |                          |
| use of your time at home and at work.     |                          |
+-------------------------------------------+--------------------------+
| Self Development: Motivating Yourself to  |                          |
| Perform                                   |                          |
|                                           |                          |
| COURSE TSA-GEN-MOTIVATESELF-0001 (Rev -   |                          |
| 10/25/2003 14:51:10)                      |                          |
|                                           |                          |
| You will learn how to increase your       |                          |
| motivation and how to use motivation to   |                          |
| improve your performance. In addition,    |                          |
| you will learn how to overcome            |                          |
| procrastination and how to exercise more  |                          |
| self-discipline. Finally, through         |                          |
| practicing self-leadership, you will      |                          |
| learn how to change your bad habits and   |                          |
| foster motivation for unrewarding tasks.  |                          |
+-------------------------------------------+--------------------------+
| Self Development: Increasing Your         |                          |
| Assertiveness                             |                          |
|                                           |                          |
| COURSE TSA-GEN-INCRSASSERTIVE-0001 (Rev - |                          |
| 10/25/2003 14:52:53)                      |                          |
|                                           |                          |
| You will learn about the effects of       |                          |
| self-talk and self-fulfilling prophecies, |                          |
| as well as how to enhance your            |                          |
| self-esteem. In addition, you will learn  |                          |
| how to respond assertively to put-downs,  |                          |
| how to express your anger constructively, |                          |
| and how to strengthen your assertiveness. |                          |
+-------------------------------------------+--------------------------+
| Self Development: Developing Rapport      |                          |
| Through Communication                     |                          |
|                                           |                          |
| COURSE TSA-COMM-DEVRAPORT-0001 (Rev -     |                          |
| 10/24/2003 13:37:34)                      |                          |
|                                           |                          |
| You will learn fundamental communication  |                          |
| skills, enhance connections with people,  |                          |
| and create an impact through language.    |                          |
| You will also learn how to communicate    |                          |
| effectively in writing, in one-to-one and |                          |
| one-to-many conversations, and through    |                          |
| nonverbal cues. In addition, you will     |                          |
| learn how to make a good first            |                          |
| impression, build rapport, establish      |                          |
| credibility, and make messages memorable. |                          |
+-------------------------------------------+--------------------------+
| Self Development: Positively Influencing  |                          |
| Others                                    |                          |
|                                           |                          |
| COURSE TSA-GEN-INFLOTH-0001 (Rev -        |                          |
| 10/24/2003 13:42:55)                      |                          |
|                                           |                          |
| In \'\'Self-Development: Positively       |                          |
| Influencing Others,\'\' you will learn    |                          |
| how to influence others through nonverbal |                          |
| communication and language, as well as    |                          |
| how to use influence to empower people.   |                          |
| You will also learn how to enhance your   |                          |
| level of influence by listening actively, |                          |
| understanding Satir modes and sensory     |                          |
| systems, building rapport, and responding |                          |
| appropriately to verbal attacks. In       |                          |
| addition, you will learn essential        |                          |
| characteristics of empowerment and the    |                          |
| process for empowering others.            |                          |
+-------------------------------------------+--------------------------+
| Career Development: Developing a Career   |                          |
| Strategy                                  |                          |
|                                           |                          |
| COURSE TSA-GEN-CAREERSTRAT-0001 (Rev -    |                          |
| 10/25/2003 15:09:29)                      |                          |
|                                           |                          |
| You will learn how to define your career  |                          |
| aspirations, develop career goals, and    |                          |
| create effective career strategies. You   |                          |
| will also learn how to identify personal  |                          |
| preferences, develop skills to help       |                          |
| career advancement, explore your career   |                          |
| options, and evaluate your career.        |                          |
+-------------------------------------------+--------------------------+
| Career Planning in TSA                    |                          |
|                                           |                          |
| COURSE TSA-CAREER-PLANNING-0001 (Rev -    |                          |
| 8/26/2004 11:33:15)                       |                          |
|                                           |                          |
| Describes a career planning process to    |                          |
| help employees understand their           |                          |
| interests, skills and values; research    |                          |
| career options; set goals; develop a      |                          |
| career plan; discuss their plans with     |                          |
| supervisors and follow up to work toward  |                          |
| personal career goals. Specific times and |                          |
| procedures for holding annual career      |                          |
| discussions with supervisors will be      |                          |
| developed within individual units.        |                          |
+-------------------------------------------+--------------------------+