+------------------+---------------------------------------------------+
| **A Publication  | AGENCY ADMINISTRATOR'S GUIDE TO CRITICAL INCIDENT |
| of the**\        | MANAGEMENT                                        |
| National         |                                                   |
| Wildfire\        |                                                   |
| Coordinating     |                                                   |
| Group            |                                                   |
|                  |                                                   |
| ![               |                                                   |
| ](media/image1.p |                                                   |
| ng){width="1.254 |                                                   |
| 8611111111112in" |                                                   |
| hei              |                                                   |
| ght="1.01875in"} |                                                   |
+------------------+---------------------------------------------------+
| PMS 926          | JULY 2008                                         |
+------------------+---------------------------------------------------+
|                  |                                                   |
+------------------+---------------------------------------------------+

  --------------------- ------- --------------------------------------------
  Agency Administrator:         

  Agency Name and                    
  Location:                     
  --------------------- ------- --------------------------------------------

Agency Administrator's Guide to Critical Incident Management

jULY 2008

PMS 926

# 

# 

*The National Wildfire Coordinating Group (NWCG) has approved this
information for the guidance of its member agencies and is not
responsible for the interpretation or use of this information by anyone
except the member agencies.*

*The use of trade, firm, or corporation names in this publication is for
the information and convenience of the reader and does not constitute an
endorsement by the National Wildfire Coordinating Group of any product
or service to the exclusion of others that may be suitable.*

*Sponsored for NWCG publication by the Safety and Health Working Team.*

*Questions regarding [content]{.underline} may be addressed to the
NWCG's Executive Secretary at: <nwcg_executive_secretary@nifc.blm.gov>
or agency representatives of the Safety and Health Working Team.*

*This publication is available for download at
<http://www.nwcg.gov/pms/pubs/pubs.htm>.*

# 

# 

**Preface**

Agency Administrator's Guide to Critical Incident Management was
developed by an interagency group of experts with guidance from the
Safety and Health Working Team under authority of the National Wildfire
Coordinating Group (NWCG).

The NWCG appreciates the efforts of personnel and all those who have
contributed to the development of this guide.

**Contents**

Preface iii

Introduction 1

> **BEFORE the Incident**
>
> Agency Administrator Roles and Responsibilities 4
>
> Agency Notification and Reporting 5
>
> Family Liaison 5
>
> Critical Incident Stress Management (CISM) 6
>
> Information and Communications 6
>
> Administration 7
>
> Investigations 8

**DURING the Incident**

> Agency Administrator Roles and Responsibilities 10
>
> Initial Action Checklist 11
>
> Agency Notification and Reporting 12
>
> Family Liaison 12
>
> Critical Incident Stress Management 13
>
> Information and Communications 14
>
> Administration 17
>
> Investigations 18
>
> **AFTER the Incident**
>
> Agency Administrator Roles and Responsibilities 20
>
> Family Liaison 21
>
> Information and Communications 21
>
> Administration 22
>
> Investigations 22

**APPENDIXES**

> Appendix A -- Emergency Notification Information A-1
>
> Appendix B -- Family Liaison B-1
>
> Appendix C -- Agency Reporting Log C-1
>
> Appendix D -- External Phone Numbers D-1
>
> Appendix E -- Fatality/Serious Injury Notification Guide E-1
>
> Appendix F -- Key Contacts During Critical Incident F-1
>
> Appendix G -- Preparing for Serious Accident Investigation Team (SAIT)
> G-1
>
> Appendix H -- Glossary H-1
>
> Appendix I -- Acronyms I-1
>
> Appendix J -- Sources of Additional Information J-1

**Introduction**

The Agency Administrator's Guide to Critical Incident Management is
designed to assist Agency Administrators in dealing with critical
incidents. A critical incident may be defined as a fatality or other
event that can have serious long-term adverse effects on the agency, its
employees and their families or the community. Although fire incidents
inspired this document, it also has application to other types of
incidents.

The Agency Administrator is the highest-ranking agency line officer with
direct responsibility for the personnel involved in the incident (for
example, BLM District Manager, Park Superintendent, Forest Supervisor,
Refuge Manager, BIA Agency Superintendent or State land manager).
Through effective, efficient, and timely leadership, Agency
Administrators are responsible for the overall management of critical
incidents within their jurisdiction.

This document includes a series of checklists to guide an Agency
Administrator through those difficult and chaotic days that follow a
death, serious injury, or other critical or highly visible event. ***The
time to use it is now!*** This document needs to be reviewed and updated
at least annually. The guide has been document protected; however,
editing is permissible within the shaded areas.

***The availability of Critical Incident Stress Management (CISM) teams
and related resources varies constantly -- it is imperative that local
units pre-identify in this plan the CISM resources that can support
local unit needs.***

This guide was designed as a working tool to assist Agency
Administrators with the chronological steps in managing the incident. It
also provides a detailed overview of Agency Administrators'
responsibilities before a critical incident occurs, during the actual
management of the incident, and after the incident activity has taken
place. It is not intended to take the place of local emergency plans or
other detailed guidance. It should be used in conjunction with other
references as well as the attached appendixes.

This guide can also be used as a worksheet (both in preparation for and
in management of a critical incident) by Agency Administrators and
others with oversight responsibilities during a critical incident. Every
office should ensure that the **BEFORE** actions are initially completed
by a specific date and then updated each year. The worksheets may also
be used as a guide in conducting practice exercises.

It is recommended that, as part of the **BEFORE** preparation as well as
during the management of a critical incident, units insert specific
local information into this worksheet (e.g., key contacts, phone
numbers, additional steps based on local emergency plan, names of local
employees and others who would be assigned specific responsibilities).

Terms that may be unfamiliar to some users are defined in the Glossary
(Appendix H).

**BEFORE**\
THE\
INCIDENT

+---+-----------------------------+-----------+-----------+------------+
| * | **BEFORE**                  | **C       | *         | **STATUS** |
| * |                             | ONTACTS/\ | *ASSIGNED |            |
| \ |                             | PHONE     | TO**      |            |
| # |                             | #S**      |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+===+=============================+===========+===========+============+
| * |                             |           |           |            |
| * |                             |           |           |            |
| A |                             |           |           |            |
| g |                             |           |           |            |
| e |                             |           |           |            |
| n |                             |           |           |            |
| c |                             |           |           |            |
| y |                             |           |           |            |
| A |                             |           |           |            |
| d |                             |           |           |            |
| m |                             |           |           |            |
| i |                             |           |           |            |
| n |                             |           |           |            |
| i |                             |           |           |            |
| s |                             |           |           |            |
| t |                             |           |           |            |
| r |                             |           |           |            |
| a |                             |           |           |            |
| t |                             |           |           |            |
| o |                             |           |           |            |
| r |                             |           |           |            |
| R |                             |           |           |            |
| o |                             |           |           |            |
| l |                             |           |           |            |
| e |                             |           |           |            |
| s |                             |           |           |            |
| a |                             |           |           |            |
| n |                             |           |           |            |
| d |                             |           |           |            |
| R |                             |           |           |            |
| e |                             |           |           |            |
| s |                             |           |           |            |
| p |                             |           |           |            |
| o |                             |           |           |            |
| n |                             |           |           |            |
| s |                             |           |           |            |
| i |                             |           |           |            |
| b |                             |           |           |            |
| i |                             |           |           |            |
| l |                             |           |           |            |
| i |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| e |                             |           |           |            |
| s |                             |           |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Determine what types of     |           |           |            |
|   | incidents are likely to     |           |           |            |
|   | occur on lands for which    |           |           |            |
|   | you are responsible.        |           |           |            |
|   |                             |           |           |            |
|   | Type:                       |           |           |            |
|   |                             |           |           |            |
|   | -   Fire                    |           |           |            |
|   |                             |           |           |            |
|   | -   Law Enforcement         |           |           |            |
|   |                             |           |           |            |
|   | -   Aviation                |           |           |            |
|   |                             |           |           |            |
|   | -   Vehicle Accident        |           |           |            |
|   |                             |           |           |            |
|   | -                           |           |           |            |
|   |                             |           |           |            |
|   | -                           |           |           |            |
|   |                             |           |           |            |
|   | -                           |           |           |            |
|   |                             |           |           |            |
|   | -                           |           |           |            |
|   |                             |           |           |            |
|   | -                           |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 2 | Identify those agencies     |           |           |            |
|   | that have                   |           |           |            |
|   | statutory/jurisdictional    |           |           |            |
|   | responsibilities for those  |           |           |            |
|   | incidents.                  |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 3 | Pre-plan incident response  |           |           |            |
|   | and develop criteria on     |           |           |            |
|   | when and how to implement   |           |           |            |
|   | ICS organizational          |           |           |            |
|   | structure for the critical  |           |           |            |
|   | incident (e.g., not all     |           |           |            |
|   | critical incidents require  |           |           |            |
|   | an ICS organization).       |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 4 | Prepare a Delegation of     |           |           |            |
|   | Authority for the critical  |           |           |            |
|   | incident management team.   |           |           |            |
|   | The delegation can be       |           |           |            |
|   | edited at the time of the   |           |           |            |
|   | incident to reflect         |           |           |            |
|   | specific complexity and     |           |           |            |
|   | scope.                      |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 5 | Ensure ALL employees have   |           |           |            |
|   | [current]{.underline}       |           |           |            |
|   | emergency notification      |           |           |            |
|   | information on file         |           |           |            |
|   | (secured yet accessible).   |           |           |            |
|   | Update information as       |           |           |            |
|   | seasonals are hired. (See   |           |           |            |
|   | Emergency Notification      |           |           |            |
|   | Information, Appendix A).   |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 6 | Identify family liaison(s)  |           |           |            |
|   | for when serious injuries   |           |           |            |
|   | or fatalities occur. (See   |           |           |            |
|   | Family Liaison, Appendix    |           |           |            |
|   | B).                         |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 7 | Develop local emergency     |           |           |            |
|   | operating plan which        |           |           |            |
|   | includes initial response   |           |           |            |
|   | and notification            |           |           |            |
|   | procedures.                 |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 8 | Provide training and        |           |           |            |
|   | conduct exercises focusing  |           |           |            |
|   | on interagency cooperation, |           |           |            |
|   | coordination, and incident  |           |           |            |
|   | management.                 |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 9 | Ensure key personnel        |           |           |            |
|   | designated to manage the    |           |           |            |
|   | critical incident are       |           |           |            |
|   | capable, organized, and     |           |           |            |
|   | clearly understand their    |           |           |            |
|   | roles and responsibilities. |           |           |            |
+---+-----------------------------+-----------+-----------+------------+

+---+-----------------------------+-----------+-----------+------------+
| * | **BEFORE**                  | **C       | *         | **STATUS** |
| * |                             | ONTACTS/\ | *ASSIGNED |            |
| \ |                             | PHONE     | TO**      |            |
| # |                             | #S**      |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+===+=============================+===========+===========+============+
| * |                             |           |           |            |
| * |                             |           |           |            |
| A |                             |           |           |            |
| g |                             |           |           |            |
| e |                             |           |           |            |
| n |                             |           |           |            |
| c |                             |           |           |            |
| y |                             |           |           |            |
| N |                             |           |           |            |
| o |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| f |                             |           |           |            |
| i |                             |           |           |            |
| c |                             |           |           |            |
| a |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| o |                             |           |           |            |
| n |                             |           |           |            |
| a |                             |           |           |            |
| n |                             |           |           |            |
| d |                             |           |           |            |
| R |                             |           |           |            |
| e |                             |           |           |            |
| p |                             |           |           |            |
| o |                             |           |           |            |
| r |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| n |                             |           |           |            |
| g |                             |           |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Develop contact list for    |           |           |            |
|   | reporting process (See      |           |           |            |
|   | Agency Reporting Log,       |           |           |            |
|   | Appendix C).                |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 2 | Identify your agency's      |           |           |            |
|   | process for reporting and   |           |           |            |
|   | investigating serious       |           |           |            |
|   | injury or deaths including  |           |           |            |
|   | procedures for reporting    |           |           |            |
|   | shelter deployments and     |           |           |            |
|   | entrapments.                |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 3 | For wildland fire           |           |           |            |
|   | fatalities, entrapments and |           |           |            |
|   | burnovers, notify the       |           |           |            |
|   | National Interagency        |           |           |            |
|   | Coordination Center         |           |           |            |
|   | (208-387-5400) within 24    |           |           |            |
|   | hours. Use NWCG Form PMS    |           |           |            |
|   | 405-1 found at:             |           |           |            |
|   | [http://w                   |           |           |            |
|   | ww.nwcg.gov/pms/forms_otr/\ |           |           |            |
|   | forms_otr                   |           |           |            |
|   | .htm](http://www.nwcg.gov/p |           |           |            |
|   | ms/forms_otr/forms_otr.htm) |           |           |            |
|   |                             |           |           |            |
|   | > -- Individual agency      |           |           |            |
|   | > follow-up is still        |           |           |            |
|   | > required by Agency        |           |           |            |
|   | > Administrator.            |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 4 | Ensure notification of      |           |           |            |
|   | Occupational Safety and     |           |           |            |
|   | Health Administration       |           |           |            |
|   | (OSHA) area office within   |           |           |            |
|   | eight hours for:            |           |           |            |
|   |                             |           |           |            |
|   | -   Death of any employee   |           |           |            |
|   |     from work-related       |           |           |            |
|   |     incident.               |           |           |            |
|   |                             |           |           |            |
|   | -   Inpatient               |           |           |            |
|   |     hospitalization of      |           |           |            |
|   |     three or more employees |           |           |            |
|   |     as a result of a work   |           |           |            |
|   |     related incident. (See  |           |           |            |
|   |     External Phone Numbers, |           |           |            |
|   |     Appendix D).            |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 5 | Establish process/protocol  |           |           |            |
|   | for notification of next of |           |           |            |
|   | kin in case of serious      |           |           |            |
|   | injury or death; coordinate |           |           |            |
|   | with local authorities. See |           |           |            |
|   | Fatality/Serious Injury     |           |           |            |
|   | Notification Guide          |           |           |            |
|   | (Appendix E)*.*             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| * |                             |           |           |            |
| * |                             |           |           |            |
| F |                             |           |           |            |
| a |                             |           |           |            |
| m |                             |           |           |            |
| i |                             |           |           |            |
| l |                             |           |           |            |
| y |                             |           |           |            |
| L |                             |           |           |            |
| i |                             |           |           |            |
| a |                             |           |           |            |
| i |                             |           |           |            |
| s |                             |           |           |            |
| o |                             |           |           |            |
| n |                             |           |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Identify resources that are |           |           |            |
|   | available to assist the     |           |           |            |
|   | designated family           |           |           |            |
|   | liaison(s) (see Family      |           |           |            |
|   | Liaison, Appendix B):       |           |           |            |
|   |                             |           |           |            |
|   | -   Grief counselors        |           |           |            |
|   |                             |           |           |            |
|   | -   Peer supporters         |           |           |            |
|   |                             |           |           |            |
|   | -   Administrative support  |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 2 | Identify internal policies  |           |           |            |
|   | that may apply when         |           |           |            |
|   | assisting the family. For   |           |           |            |
|   | example:                    |           |           |            |
|   |                             |           |           |            |
|   | -   A work-related death    |           |           |            |
|   |     autopsy may be          |           |           |            |
|   |     necessary to ensure     |           |           |            |
|   |     family death benefit    |           |           |            |
|   |                             |           |           |            |
|   | ```{=html}                  |           |           |            |
|   | <!-- -->                    |           |           |            |
|   | ```                         |           |           |            |
|   | -   Determine what death    |           |           |            |
|   |     benefits (funeral and   |           |           |            |
|   |     burial costs) would be  |           |           |            |
|   |     covered by the agency.  |           |           |            |
|   |                             |           |           |            |
|   | -   Procedures for          |           |           |            |
|   |     processing personnel    |           |           |            |
|   |     papers                  |           |           |            |
|   |                             |           |           |            |
|   | -   Determine what advice   |           |           |            |
|   |     should be given for     |           |           |            |
|   |     filing claims           |           |           |            |
+---+-----------------------------+-----------+-----------+------------+

+---+-----------------------------+-----------+-----------+------------+
| * | **BEFORE**                  | **C       | *         | **STATUS** |
| * |                             | ONTACTS/\ | *ASSIGNED |            |
| \ |                             | PHONE     | TO**      |            |
| # |                             | #S**      |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+===+=============================+===========+===========+============+
| * |                             |           |           |            |
| * |                             |           |           |            |
| C |                             |           |           |            |
| r |                             |           |           |            |
| i |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| c |                             |           |           |            |
| a |                             |           |           |            |
| l |                             |           |           |            |
| I |                             |           |           |            |
| n |                             |           |           |            |
| c |                             |           |           |            |
| i |                             |           |           |            |
| d |                             |           |           |            |
| e |                             |           |           |            |
| n |                             |           |           |            |
| t |                             |           |           |            |
| S |                             |           |           |            |
| t |                             |           |           |            |
| r |                             |           |           |            |
| e |                             |           |           |            |
| s |                             |           |           |            |
| s |                             |           |           |            |
| M |                             |           |           |            |
| a |                             |           |           |            |
| n |                             |           |           |            |
| a |                             |           |           |            |
| g |                             |           |           |            |
| e |                             |           |           |            |
| m |                             |           |           |            |
| e |                             |           |           |            |
| n |                             |           |           |            |
| t |                             |           |           |            |
| ( |                             |           |           |            |
| C |                             |           |           |            |
| I |                             |           |           |            |
| S |                             |           |           |            |
| M |                             |           |           |            |
| ) |                             |           |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Ensure that CISM protocols  |           |           |            |
|   | and resources are           |           |           |            |
|   | identified prior to the     |           |           |            |
|   | occurrence of a critical    |           |           |            |
|   | incident.                   |           |           |            |
|   |                             |           |           |            |
|   | -   Identify                |           |           |            |
|   |     local/regional/area     |           |           |            |
|   |     CISM resources (e.g.,   |           |           |            |
|   |     peer support, defusing, |           |           |            |
|   |     debriefing).            |           |           |            |
|   |                             |           |           |            |
|   | -   Contact CISM resources  |           |           |            |
|   |     to discuss              |           |           |            |
|   |     act                     |           |           |            |
|   | ivation/capabilities/costs. |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 2 | Identify Employee           |           |           |            |
|   | Assistance Program (EAP)    |           |           |            |
|   | and its capabilities in:    |           |           |            |
|   |                             |           |           |            |
|   | -   Grief counseling        |           |           |            |
|   |                             |           |           |            |
|   | -   Family support          |           |           |            |
|   |                             |           |           |            |
|   | -   Critical incident       |           |           |            |
|   |     stress support          |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| * |                             |           |           |            |
| * |                             |           |           |            |
| I |                             |           |           |            |
| n |                             |           |           |            |
| f |                             |           |           |            |
| o |                             |           |           |            |
| r |                             |           |           |            |
| m |                             |           |           |            |
| a |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| o |                             |           |           |            |
| n |                             |           |           |            |
| a |                             |           |           |            |
| n |                             |           |           |            |
| d |                             |           |           |            |
| C |                             |           |           |            |
| o |                             |           |           |            |
| m |                             |           |           |            |
| m |                             |           |           |            |
| u |                             |           |           |            |
| n |                             |           |           |            |
| i |                             |           |           |            |
| c |                             |           |           |            |
| a |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| o |                             |           |           |            |
| n |                             |           |           |            |
| s |                             |           |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Develop critical incident   |           |           |            |
|   | communication procedures as |           |           |            |
|   | part of a local emergency   |           |           |            |
|   | operating plan. Include:    |           |           |            |
|   |                             |           |           |            |
|   | -   Agency jurisdictions    |           |           |            |
|   |                             |           |           |            |
|   | -   Directory of            |           |           |            |
|   |     local/regional/national |           |           |            |
|   |     support                 |           |           |            |
|   |                             |           |           |            |
|   | -   Directory of agency     |           |           |            |
|   |     experts                 |           |           |            |
|   |                             |           |           |            |
|   |     -   Qualified Public    |           |           |            |
|   |         Information Officer |           |           |            |
|   |         or equivalent       |           |           |            |
|   |                             |           |           |            |
|   |     -   Some agencies may   |           |           |            |
|   |         have designated     |           |           |            |
|   |         crisis              |           |           |            |
|   |         communication teams |           |           |            |
|   |                             |           |           |            |
|   |     -   Experienced crisis  |           |           |            |
|   |         communicators may   |           |           |            |
|   |         be available under  |           |           |            |
|   |         contract or through |           |           |            |
|   |         special hiring      |           |           |            |
|   |         authorities         |           |           |            |
|   |                             |           |           |            |
|   | -   Key spokespersons       |           |           |            |
|   |                             |           |           |            |
|   | -   List of communication   |           |           |            |
|   |     tools and resources     |           |           |            |
|   |     needed                  |           |           |            |
|   |                             |           |           |            |
|   | -   Process for setting up  |           |           |            |
|   |     communication center    |           |           |            |
|   |                             |           |           |            |
|   | -   Coordination of         |           |           |            |
|   |     information             |           |           |            |
|   |     dissemination           |           |           |            |
|   |                             |           |           |            |
|   | -   Coordinate              |           |           |            |
|   |     communication process   |           |           |            |
|   |     with accident           |           |           |            |
|   |     investigation team      |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 2 | Create fact sheets and      |           |           |            |
|   | bio-sketches:               |           |           |            |
|   |                             |           |           |            |
|   | -   Agency                  |           |           |            |
|   |                             |           |           |            |
|   | -   Community               |           |           |            |
|   |                             |           |           |            |
|   | -   Generic format for      |           |           |            |
|   |     additional fact         |           |           |            |
|   |     sheets/bio-sketches     |           |           |            |
|   |                             |           |           |            |
|   | -   Glossary of terms       |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 3 | Create media contact lists; |           |           |            |
|   | include phone and fax       |           |           |            |
|   | numbers.                    |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 4 | Identify technical          |           |           |            |
|   | expertise to produce maps   |           |           |            |
|   | and graphics (e.g.,         |           |           |            |
|   | directions for family       |           |           |            |
|   | visits to fatality site,    |           |           |            |
|   | directions to memorial      |           |           |            |
|   | service).                   |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 5 | Ensure Public Information   |           |           |            |
|   | Officers receive            |           |           |            |
|   | appropriate formal training |           |           |            |
|   | (including trainee          |           |           |            |
|   | assignments) and            |           |           |            |
|   | participate in simulation   |           |           |            |
|   | exercises.                  |           |           |            |
+---+-----------------------------+-----------+-----------+------------+

+---+-----------------------------+-----------+-----------+------------+
| * | **BEFORE**                  | **C       | *         | **STATUS** |
| * |                             | ONTACTS/\ | *ASSIGNED |            |
| \ |                             | PHONE     | TO**      |            |
| # |                             | #S**      |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+===+=============================+===========+===========+============+
| * |                             |           |           |            |
| * |                             |           |           |            |
| A |                             |           |           |            |
| d |                             |           |           |            |
| m |                             |           |           |            |
| i |                             |           |           |            |
| n |                             |           |           |            |
| i |                             |           |           |            |
| s |                             |           |           |            |
| t |                             |           |           |            |
| r |                             |           |           |            |
| a |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| o |                             |           |           |            |
| n |                             |           |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Create draft Delegation(s)  |           |           |            |
|   | of Authority to manage      |           |           |            |
|   | critical incident.          |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 2 | Create, review, update,     |           |           |            |
|   | and/or renegotiate          |           |           |            |
|   | Memorandums of              |           |           |            |
|   | Understanding (MOUs),       |           |           |            |
|   | Memorandums of Agreement    |           |           |            |
|   | (MOAs), Blanket Purchase    |           |           |            |
|   | Agreements (BPAs),          |           |           |            |
|   | contracts, and other        |           |           |            |
|   | procurement documents that  |           |           |            |
|   | support the management of   |           |           |            |
|   | serious injuries or         |           |           |            |
|   | fatalities. These may       |           |           |            |
|   | include:                    |           |           |            |
|   |                             |           |           |            |
|   | -   Local law enforcement   |           |           |            |
|   |     agencies                |           |           |            |
|   |                             |           |           |            |
|   | -   Medical facilities      |           |           |            |
|   |                             |           |           |            |
|   | -   Counseling/CISM         |           |           |            |
|   |     services                |           |           |            |
|   |                             |           |           |            |
|   | -   Lodging facilities      |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 3 | Establish a resource list   |           |           |            |
|   | of experts:                 |           |           |            |
|   |                             |           |           |            |
|   | -   Personal claims         |           |           |            |
|   |                             |           |           |            |
|   | -   Tort claims             |           |           |            |
|   |                             |           |           |            |
|   | -   Workers' compensation   |           |           |            |
|   |                             |           |           |            |
|   | -   Death benefits (e.g.,   |           |           |            |
|   |     Department of Justice's |           |           |            |
|   |     Public Safety Officer's |           |           |            |
|   |     Benefit)                |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 4 | Establish a list of the     |           |           |            |
|   | nearest medical facilities, |           |           |            |
|   | burn/trauma centers, hours  |           |           |            |
|   | of operation and transport  |           |           |            |
|   | capabilities. (See External |           |           |            |
|   | Phone Numbers, Appendix D). |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 5 | Ensure that emergency       |           |           |            |
|   | notification information is |           |           |            |
|   | periodically reviewed and   |           |           |            |
|   | updated (must have street   |           |           |            |
|   | addresses; no PO boxes) and |           |           |            |
|   | that this information is    |           |           |            |
|   | easily accessible in an     |           |           |            |
|   | emergency.                  |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 6 | Casual hires/ADs/EFFs are   |           |           |            |
|   | agency employees and are    |           |           |            |
|   | the responsibility of the   |           |           |            |
|   | hiring unit.                |           |           |            |
|   |                             |           |           |            |
|   | -   Refer to NWCG           |           |           |            |
|   |     Interagency Incident    |           |           |            |
|   |     Business Management     |           |           |            |
|   |     Handbook (IIBMH).       |           |           |            |
|   |                             |           |           |            |
|   | -   Ensure accurate         |           |           |            |
|   |     emergency contact       |           |           |            |
|   |     information is recorded |           |           |            |
|   |     on all Fire Time        |           |           |            |
|   |     Reports (OF-288).       |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 7 | Reference respective agency |           |           |            |
|   | guides (e.g., employee      |           |           |            |
|   | casualty guide) that        |           |           |            |
|   | contain:                    |           |           |            |
|   |                             |           |           |            |
|   | -   Benefits available for  |           |           |            |
|   |     type of employment.     |           |           |            |
|   |                             |           |           |            |
|   | -   How to file a claim     |           |           |            |
|   |                             |           |           |            |
|   | -   When the Social         |           |           |            |
|   |     Security Administration |           |           |            |
|   |     (SSA) should be         |           |           |            |
|   |     contacted               |           |           |            |
+---+-----------------------------+-----------+-----------+------------+

+---+-----------------------------+-----------+-----------+------------+
| * | **BEFORE**                  | **C       | *         | **STATUS** |
| * |                             | ONTACTS/\ | *ASSIGNED |            |
| \ |                             | PHONE     | TO**      |            |
| # |                             | #S**      |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+===+=============================+===========+===========+============+
| * |                             |           |           |            |
| * |                             |           |           |            |
| I |                             |           |           |            |
| n |                             |           |           |            |
| v |                             |           |           |            |
| e |                             |           |           |            |
| s |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| g |                             |           |           |            |
| a |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| o |                             |           |           |            |
| n |                             |           |           |            |
| s |                             |           |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Become familiar with        |           |           |            |
|   | laws/regulations pertaining |           |           |            |
|   | to                          |           |           |            |
|   | local/county/state/tribal   |           |           |            |
|   | jurisdictions and their     |           |           |            |
|   | roles/responsibilities for  |           |           |            |
|   | investigating critical      |           |           |            |
|   | incidents.                  |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 2 | Review                      |           |           |            |
|   | agency/interdepartmental    |           |           |            |
|   | (e.g., DOI and USFS)        |           |           |            |
|   | accident investigation      |           |           |            |
|   | guidelines/procedures found |           |           |            |
|   | in agency manuals and       |           |           |            |
|   | wildland fire entrapment    |           |           |            |
|   | reporting/investigation     |           |           |            |
|   | procedures. Information on  |           |           |            |
|   | accident investigations may |           |           |            |
|   | be found at:                |           |           |            |
|   |                             |           |           |            |
|   | <http://www.nifc.gov/saf    |           |           |            |
|   | ety/accident_resources.htm> |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 3 | Meet/develop rapport with   |           |           |            |
|   | key local law enforcement   |           |           |            |
|   | administrators (e.g.,       |           |           |            |
|   | sheriff, police chief).     |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 4 | Conduct joint training and  |           |           |            |
|   | simulation exercises, where |           |           |            |
|   | possible, with cooperators. |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 5 | Participate in local        |           |           |            |
|   | emergency response and/or   |           |           |            |
|   | public safety council       |           |           |            |
|   | meetings on a regular       |           |           |            |
|   | basis.                      |           |           |            |
+---+-----------------------------+-----------+-----------+------------+

**DURING**\
THE\
INCIDENT

  ---------------------------------------------------------------------------------------------
  **\#**               **DURING**                     **CONTACTS/\   **ASSIGNED   **STATUS**
                                                      PHONE #S**     TO**         
  -------------------- ------------------------------ -------------- ------------ -------------
  **During** (This                                                                
  section builds on                                                               
  the previous                                                                    
  ***\[BEFORE\]***                                                                
  section by                                                                      
  implementing the                                                                
  previous identified                                                             
  actions).                                                                       

  **Agency                                                                        
  Administrator Roles                                                             
  and                                                                             
  Responsibilities**                                                              

  1                    Provide for and emphasize the                                   
                       treatment and care of                                      
                       survivors, coworkers, and                                  
                       their families.                                            

  2                    Determine the scope of the                                      
                       incident, identify the                                     
                       involved jurisdictions, and                                
                       implement initial actions.                                 

  3                    Determine the capabilities and                                  
                       limitations of your                                        
                       organization and request                                   
                       assistance (e.g., neighboring                              
                       unit, State or Regional                                    
                       offices, National).                                        

  4                    As warranted, provide a                                         
                       Delegation of Authority and                                
                       objectives for the management                              
                       of the critical incident.                                  

  5                    Determine the level of                                          
                       management required by using                               
                       pre-identified criteria for                                
                       implementation of ICS                                      
                       organizational structure                                   
                       (e.g., not all critical                                    
                       incidents require an ICS                                   
                       organization).                                             

  6                    Implement                                                       
                       reporting/notification                                     
                       procedures, see Agency                                     
                       Reporting Log, Appendix C).                                
                       Participate personally                                     
                       whenever possible.                                         

  7                    Identify key contacts during                                    
                       the critical incident (See Key                             
                       Contacts During Critical                                   
                       Incident, Appendix F).                                     

  8                    When off-unit employees are                                     
                       involved, personally contact                               
                       Agency Administrator for                                   
                       victim's home duty station                                 
                       with as much information as                                
                       possible, including names and                              
                       telephone numbers of contacts.                             

  9                    Prepare for accident                                            
                       investigation. (See Preparing                              
                       for Serious Accident                                       
                       Investigation Team (SAIT),                                 
                       Appendix G).                                               

  10                   Determine need for, and level                                   
                       of, Critical Incident Stress                               
                       Management (CISM) and                                      
                       implement accordingly. Advise                              
                       SAIT of CISM actions taken.                                

  11                   Monitor the management of the                                   
                       critical incident. Be readily                              
                       available to provide                                       
                       direction, guidance and                                    
                       support as needed.                                         
  ---------------------------------------------------------------------------------------------

+---+-----------------------------+-----------+-----------+------------+
| * | **DURING**                  | **C       | *         | **STATUS** |
| * |                             | ONTACTS/\ | *ASSIGNED |            |
| \ |                             | PHONE     | TO**      |            |
| # |                             | #S**      |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+===+=============================+===========+===========+============+
| * |                             |           |           |            |
| * |                             |           |           |            |
| I |                             |           |           |            |
| n |                             |           |           |            |
| i |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| a |                             |           |           |            |
| l |                             |           |           |            |
| A |                             |           |           |            |
| c |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| o |                             |           |           |            |
| n |                             |           |           |            |
| C |                             |           |           |            |
| h |                             |           |           |            |
| e |                             |           |           |            |
| c |                             |           |           |            |
| k |                             |           |           |            |
| l |                             |           |           |            |
| i |                             |           |           |            |
| s |                             |           |           |            |
| t |                             |           |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Conduct risk assessment on  |           |           |            |
|   | rescue/recovery operations. |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 2 | Ensure that rescue/recovery |           |           |            |
|   | response is activated.      |           |           |            |
|   |                             |           |           |            |
|   | -   For burn injuries       |           |           |            |
|   |     ensure that agency      |           |           |            |
|   |     protocols are followed. |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 3 | Gather and verify initial   |           |           |            |
|   | information:                |           |           |            |
|   |                             |           |           |            |
|   | **Who:** Full names of      |           |           |            |
|   | victims, including          |           |           |            |
|   | nicknames                   |           |           |            |
|   |                             |           |           |            |
|   | > **When:** Approximate     |           |           |            |
|   | > time and date of accident |           |           |            |
|   |                             |           |           |            |
|   | **What:** Suspected cause   |           |           |            |
|   | of injury, death, etc.      |           |           |            |
|   |                             |           |           |            |
|   | **Where:** Location of      |           |           |            |
|   | accident (incident name,    |           |           |            |
|   | closest town, jurisdiction, |           |           |            |
|   | or other geographic         |           |           |            |
|   | information)                |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 4 | Implement local emergency   |           |           |            |
|   | operating plan and critical |           |           |            |
|   | incident communication      |           |           |            |
|   | procedures.                 |           |           |            |
|   |                             |           |           |            |
|   | -   Ensure that             |           |           |            |
|   |     communications are      |           |           |            |
|   |     controlled to guarantee |           |           |            |
|   |     privacy of names until  |           |           |            |
|   |     next of kin are         |           |           |            |
|   |     notified.               |           |           |            |
|   |                             |           |           |            |
|   | ```{=html}                  |           |           |            |
|   | <!-- -->                    |           |           |            |
|   | ```                         |           |           |            |
|   | -   Instruct incident       |           |           |            |
|   |     personnel not to use    |           |           |            |
|   |     communication methods   |           |           |            |
|   |     that could compromise   |           |           |            |
|   |     privacy and not to use  |           |           |            |
|   |     names of victims if     |           |           |            |
|   |     communications can be   |           |           |            |
|   |     monitored.              |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 5 | **For agency employees from |           |           |            |
|   | your unit:**                |           |           |            |
|   |                             |           |           |            |
|   | -   Obtain victims'         |           |           |            |
|   |     personal emergency      |           |           |            |
|   |     notification            |           |           |            |
|   |     information and make    |           |           |            |
|   |     notification to next of |           |           |            |
|   |     kin. (See               |           |           |            |
|   |     Fatality/Serious Injury |           |           |            |
|   |     Notification Guide,     |           |           |            |
|   |     Appendix E).            |           |           |            |
|   |                             |           |           |            |
|   | **For off-unit or other     |           |           |            |
|   | agency employees:**         |           |           |            |
|   |                             |           |           |            |
|   | -   Communicate with        |           |           |            |
|   |     off-unit victims' home  |           |           |            |
|   |     duty stations until     |           |           |            |
|   |     his/her liaison arrives |           |           |            |
|   |     to coordinate with the  |           |           |            |
|   |     on-scene agency.        |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 6 | In case of serious injury   |           |           |            |
|   | or death to a Native        |           |           |            |
|   | American, immediately       |           |           |            |
|   | contact the home tribal     |           |           |            |
|   | leadership for cultural     |           |           |            |
|   | considerations.             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+

+---+-----------------------------+-----------+-----------+------------+
| * | **DURING**                  | **C       | *         | **STATUS** |
| * |                             | ONTACTS/\ | *ASSIGNED |            |
| \ |                             | PHONE     | TO**      |            |
| # |                             | #S**      |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+===+=============================+===========+===========+============+
| * |                             |           |           |            |
| * |                             |           |           |            |
| A |                             |           |           |            |
| g |                             |           |           |            |
| e |                             |           |           |            |
| n |                             |           |           |            |
| c |                             |           |           |            |
| y |                             |           |           |            |
| N |                             |           |           |            |
| o |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| f |                             |           |           |            |
| i |                             |           |           |            |
| c |                             |           |           |            |
| a |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| o |                             |           |           |            |
| n |                             |           |           |            |
| a |                             |           |           |            |
| n |                             |           |           |            |
| d |                             |           |           |            |
| R |                             |           |           |            |
| e |                             |           |           |            |
| p |                             |           |           |            |
| o |                             |           |           |            |
| r |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| n |                             |           |           |            |
| g |                             |           |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Implement agency            |           |           |            |
|   | notification procedures.    |           |           |            |
|   | (See Agency Reporting Log,  |           |           |            |
|   | Appendix C).                |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 2 | Prior to official           |           |           |            |
|   | notification to next of     |           |           |            |
|   | kin, do not release         |           |           |            |
|   | victims' names. (See        |           |           |            |
|   | Fatality/Serious Injury     |           |           |            |
|   | Notification Guide,         |           |           |            |
|   | Appendix E).                |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 3 | Coordinate with law         |           |           |            |
|   | enforcement, coroner or     |           |           |            |
|   | medical examiner. (See      |           |           |            |
|   | Preparing for Serious       |           |           |            |
|   | Accident Investigation Team |           |           |            |
|   | (SAIT), Appendix G).        |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 4 | Immediately notify critical |           |           |            |
|   | incident Public Information |           |           |            |
|   | Officer when family and     |           |           |            |
|   | other internal notification |           |           |            |
|   | is complete so public       |           |           |            |
|   | release of information may  |           |           |            |
|   | proceed in a timely manner  |           |           |            |
|   | (refer to page 14).         |           |           |            |
|   |                             |           |           |            |
|   | -   Initial agency press    |           |           |            |
|   |     release will be made by |           |           |            |
|   |     the designated Public   |           |           |            |
|   |     Information Officer to  |           |           |            |
|   |     preserve integrity of   |           |           |            |
|   |     notification process.   |           |           |            |
|   |                             |           |           |            |
|   | -   Recognize that impacts  |           |           |            |
|   |     to local communities    |           |           |            |
|   |     and others may be       |           |           |            |
|   |     significant, depending  |           |           |            |
|   |     on the nature of the    |           |           |            |
|   |     incident.               |           |           |            |
|   |                             |           |           |            |
|   | -   State only facts; DO    |           |           |            |
|   |     NOT SPECULATE!          |           |           |            |
|   |                             |           |           |            |
|   | ```{=html}                  |           |           |            |
|   | <!-- -->                    |           |           |            |
|   | ```                         |           |           |            |
|   | -   Keep employees          |           |           |            |
|   |     (including injured      |           |           |            |
|   |     survivors) informed     |           |           |            |
|   |     about details of the    |           |           |            |
|   |     incident as well as     |           |           |            |
|   |     schedule of events to   |           |           |            |
|   |     follow.                 |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| * |                             |           |           |            |
| * |                             |           |           |            |
| F |                             |           |           |            |
| a |                             |           |           |            |
| m |                             |           |           |            |
| i |                             |           |           |            |
| l |                             |           |           |            |
| y |                             |           |           |            |
| L |                             |           |           |            |
| i |                             |           |           |            |
| a |                             |           |           |            |
| i |                             |           |           |            |
| s |                             |           |           |            |
| o |                             |           |           |            |
| n |                             |           |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Designate family            |           |           |            |
|   | liaison(s). (Refer to       |           |           |            |
|   | Family Liaison, Appendix    |           |           |            |
|   | B).                         |           |           |            |
|   |                             |           |           |            |
|   | -   Consideration should be |           |           |            |
|   |     given to unique         |           |           |            |
|   |     circumstances (e.g.,    |           |           |            |
|   |     non-traditional family  |           |           |            |
|   |     situations) and need    |           |           |            |
|   |     for multiple family     |           |           |            |
|   |     liaisons.               |           |           |            |
|   |                             |           |           |            |
|   | ```{=html}                  |           |           |            |
|   | <!-- -->                    |           |           |            |
|   | ```                         |           |           |            |
|   | -   Assign one person per   |           |           |            |
|   |     family, but consider    |           |           |            |
|   |     the need for other      |           |           |            |
|   |     individuals to assist.  |           |           |            |
|   |                             |           |           |            |
|   | ```{=html}                  |           |           |            |
|   | <!-- -->                    |           |           |            |
|   | ```                         |           |           |            |
|   | -   Allow the designated    |           |           |            |
|   |     family liaison the      |           |           |            |
|   |     opportunity to decline  |           |           |            |
|   |     the assignment.         |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 2 | Coordinate communication    |           |           |            |
|   | among liaisons.             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 3 | The family liaison should   |           |           |            |
|   | be available to the family  |           |           |            |
|   | within the first 24 hours.  |           |           |            |
|   |                             |           |           |            |
|   | -   Consider need for       |           |           |            |
|   |     appropriate             |           |           |            |
|   |     representative(s) at    |           |           |            |
|   |     locations where family  |           |           |            |
|   |     members may be present  |           |           |            |
|   |     (e.g., hospitals,       |           |           |            |
|   |     helicopter/ambulance    |           |           |            |
|   |     shuttle points) to      |           |           |            |
|   |     assist with their       |           |           |            |
|   |     needs.                  |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 4 | Facilitate family           |           |           |            |
|   | attendance at agency        |           |           |            |
|   | sponsored events (e.g.,     |           |           |            |
|   | memorials).                 |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 5 | Consider facilitating       |           |           |            |
|   | networking between          |           |           |            |
|   | families, survivors, and    |           |           |            |
|   | coworkers.                  |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 6 | Provide family members      |           |           |            |
|   | access to the Employee      |           |           |            |
|   | Assistance Program (EAP).   |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| * |                             |           |           |            |
| * |                             |           |           |            |
| C |                             |           |           |            |
| r |                             |           |           |            |
| i |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| c |                             |           |           |            |
| a |                             |           |           |            |
| l |                             |           |           |            |
| I |                             |           |           |            |
| n |                             |           |           |            |
| c |                             |           |           |            |
| i |                             |           |           |            |
| d |                             |           |           |            |
| e |                             |           |           |            |
| n |                             |           |           |            |
| t |                             |           |           |            |
| S |                             |           |           |            |
| t |                             |           |           |            |
| r |                             |           |           |            |
| e |                             |           |           |            |
| s |                             |           |           |            |
| s |                             |           |           |            |
| M |                             |           |           |            |
| a |                             |           |           |            |
| n |                             |           |           |            |
| a |                             |           |           |            |
| g |                             |           |           |            |
| e |                             |           |           |            |
| m |                             |           |           |            |
| e |                             |           |           |            |
| n |                             |           |           |            |
| t |                             |           |           |            |
| ( |                             |           |           |            |
| C |                             |           |           |            |
| I |                             |           |           |            |
| S |                             |           |           |            |
| M |                             |           |           |            |
| ) |                             |           |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | As needed, activate CISM    |           |           |            |
|   | resources.                  |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 2 | For critical incidents that |           |           |            |
|   | occur during incidents      |           |           |            |
|   | managed by an Incident      |           |           |            |
|   | Management Team (IMT), the  |           |           |            |
|   | Human Resource Specialist   |           |           |            |
|   | (HRSP), if assigned, may be |           |           |            |
|   | able to assist the local    |           |           |            |
|   | unit with identifying CISM  |           |           |            |
|   | needs.                      |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 3 | Coordinate CISM logistics:  |           |           |            |
|   |                             |           |           |            |
|   | -   Location away from      |           |           |            |
|   |     incident and media      |           |           |            |
|   |                             |           |           |            |
|   | -   Transportation          |           |           |            |
|   |                             |           |           |            |
|   | -   Refreshments            |           |           |            |
|   |                             |           |           |            |
|   | -   Lodging                 |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 4 | Ensure that CISM resources  |           |           |            |
|   | can handle the magnitude of |           |           |            |
|   | debriefing requirements.    |           |           |            |
|   |                             |           |           |            |
|   | -   Identify approximate    |           |           |            |
|   |     number of employees     |           |           |            |
|   |     that have a need for    |           |           |            |
|   |     CISM services.          |           |           |            |
|   |                             |           |           |            |
|   | -   Contact CISM resources  |           |           |            |
|   |     and discuss approximate |           |           |            |
|   |     numbers of              |           |           |            |
|   |     participating           |           |           |            |
|   |     employees, timeframes   |           |           |            |
|   |     for mobilization and    |           |           |            |
|   |     conducting CISM         |           |           |            |
|   |     sessions, and           |           |           |            |
|   |     participant limits per  |           |           |            |
|   |     session.                |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 5 | CISM is generally           |           |           |            |
|   | implemented within 48-72    |           |           |            |
|   | hours of the critical       |           |           |            |
|   | event.                      |           |           |            |
|   |                             |           |           |            |
|   | Consideration the           |           |           |            |
|   | following:                  |           |           |            |
|   |                             |           |           |            |
|   | -   Initial CISM provided   |           |           |            |
|   |     to personnel directly   |           |           |            |
|   |     involved in the         |           |           |            |
|   |     incident (e.g.,         |           |           |            |
|   |     survivors, rescue       |           |           |            |
|   |     workers, Incident       |           |           |            |
|   |     Management Team         |           |           |            |
|   |     members, dispatchers).  |           |           |            |
|   |                             |           |           |            |
|   | -   Relieving involved      |           |           |            |
|   |     personnel from external |           |           |            |
|   |     responsibilities.       |           |           |            |
|   |                             |           |           |            |
|   | -   Keep crews together, if |           |           |            |
|   |     possible.               |           |           |            |
|   |                             |           |           |            |
|   | -   Hold separate sessions  |           |           |            |
|   |     for personnel involved  |           |           |            |
|   |     in the immediate        |           |           |            |
|   |     critical incident and   |           |           |            |
|   |     outside                 |           |           |            |
|   |     peers/coworkers.        |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 6 | Ensure confidentiality      |           |           |            |
|   | throughout the CISM         |           |           |            |
|   | process.                    |           |           |            |
+---+-----------------------------+-----------+-----------+------------+

+---+-----------------------------+-----------+-----------+------------+
| * | **DURING**                  | **C       | *         | **STATUS** |
| * |                             | ONTACTS/\ | *ASSIGNED |            |
| \ |                             | PHONE     | TO**      |            |
| # |                             | #S**      |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+===+=============================+===========+===========+============+
| * |                             |           |           |            |
| * |                             |           |           |            |
| I |                             |           |           |            |
| n |                             |           |           |            |
| f |                             |           |           |            |
| o |                             |           |           |            |
| r |                             |           |           |            |
| m |                             |           |           |            |
| a |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| o |                             |           |           |            |
| n |                             |           |           |            |
| a |                             |           |           |            |
| n |                             |           |           |            |
| d |                             |           |           |            |
| C |                             |           |           |            |
| o |                             |           |           |            |
| m |                             |           |           |            |
| m |                             |           |           |            |
| u |                             |           |           |            |
| n |                             |           |           |            |
| i |                             |           |           |            |
| c |                             |           |           |            |
| a |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| o |                             |           |           |            |
| n |                             |           |           |            |
| s |                             |           |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Implement critical incident |           |           |            |
|   | communication procedures.   |           |           |            |
|   | Needs may vary based on     |           |           |            |
|   | complexity of the critical  |           |           |            |
|   | incident.                   |           |           |            |
|   |                             |           |           |            |
|   | -   Develop communication   |           |           |            |
|   |     strategy.               |           |           |            |
|   |                             |           |           |            |
|   | -   Set up communication    |           |           |            |
|   |     center facilities.      |           |           |            |
|   |                             |           |           |            |
|   | -   Publicize information   |           |           |            |
|   |     hotline telephone       |           |           |            |
|   |     number and location.    |           |           |            |
|   |                             |           |           |            |
|   | -   Consider establishing   |           |           |            |
|   |     an "800" phone number   |           |           |            |
|   |     to facilitate           |           |           |            |
|   |     information flow.       |           |           |            |
|   |                             |           |           |            |
|   | -   Consider establishing a |           |           |            |
|   |     website to provide      |           |           |            |
|   |     current critical        |           |           |            |
|   |     incident information.   |           |           |            |
|   |                             |           |           |            |
|   | -   Use internal bulletin   |           |           |            |
|   |     boards to communicate   |           |           |            |
|   |     with employees.         |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 2 | Place order(s) for          |           |           |            |
|   | qualified incident          |           |           |            |
|   | information officer(s) or   |           |           |            |
|   | equivalent.                 |           |           |            |
|   |                             |           |           |            |
|   | -   Designate a lead Public |           |           |            |
|   |     Information Officer.    |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 3 | Confirm roles and           |           |           |            |
|   | responsibilities, and       |           |           |            |
|   | ensure that appropriate     |           |           |            |
|   | coordination occurs.        |           |           |            |
|   |                             |           |           |            |
|   | -   Local unit Public       |           |           |            |
|   |     Information Officer     |           |           |            |
|   |                             |           |           |            |
|   | -   Incident Management     |           |           |            |
|   |     Team Public Information |           |           |            |
|   |     Officer (if IMT is      |           |           |            |
|   |     assigned)               |           |           |            |
|   |                             |           |           |            |
|   | -   Cooperator Information  |           |           |            |
|   |     Officer(s)              |           |           |            |
|   |                             |           |           |            |
|   | -   Incoming critical       |           |           |            |
|   |     incident information    |           |           |            |
|   |     resources               |           |           |            |
|   |                             |           |           |            |
|   | -   Serious Accident        |           |           |            |
|   |     Investigation Team's    |           |           |            |
|   |     Information Officer(s)  |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 4 | Establish approval process  |           |           |            |
|   | for release of information. |           |           |            |
|   |                             |           |           |            |
|   | -   Designate primary       |           |           |            |
|   |     spokesperson for        |           |           |            |
|   |     external release of     |           |           |            |
|   |     information.            |           |           |            |
|   |                             |           |           |            |
|   | -   Provide information to  |           |           |            |
|   |     victim/family first.    |           |           |            |
|   |                             |           |           |            |
|   |     -   Respond quickly and |           |           |            |
|   |         compassionately.    |           |           |            |
|   |                             |           |           |            |
|   | -   Names of fatality       |           |           |            |
|   |     victims can be released |           |           |            |
|   |     as soon as next of kin  |           |           |            |
|   |     have been notified.     |           |           |            |
|   |                             |           |           |            |
|   | -   Never release names of  |           |           |            |
|   |     injured or missing      |           |           |            |
|   |     victims.                |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 5 | Brief receptionists,        |           |           |            |
|   | dispatchers, and others on  |           |           |            |
|   | routing/handling of         |           |           |            |
|   | incoming calls and          |           |           |            |
|   | visitors.                   |           |           |            |
|   |                             |           |           |            |
|   | -   Provide Public          |           |           |            |
|   |     Information Officer     |           |           |            |
|   |     assistance at dispatch  |           |           |            |
|   |     centers and reception   |           |           |            |
|   |     areas, if appropriate.  |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 6 | Make immediate contact with |           |           |            |
|   | local media and develop     |           |           |            |
|   | positive relationships with |           |           |            |
|   | them.                       |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 7 | Be prepared to respond to   |           |           |            |
|   | media inquiries within      |           |           |            |
|   | minutes. Use the media to   |           |           |            |
|   | deliver important messages  |           |           |            |
|   | to the public.              |           |           |            |
|   |                             |           |           |            |
|   | -   Develop an initial      |           |           |            |
|   |     prepared statement.     |           |           |            |
|   |                             |           |           |            |
|   | -   Show concern.           |           |           |            |
|   |                             |           |           |            |
|   | -   Say what is being done  |           |           |            |
|   |     and how quickly the     |           |           |            |
|   |     agency responded.       |           |           |            |
|   |                             |           |           |            |
|   | -   Tell what resources     |           |           |            |
|   |     responded.              |           |           |            |
|   |                             |           |           |            |
|   | -   Give any verified,      |           |           |            |
|   |     releasable facts that   |           |           |            |
|   |     are available.          |           |           |            |
|   |                             |           |           |            |
|   | -   Report current status.  |           |           |            |
|   |                             |           |           |            |
|   | -   Do not speculate or     |           |           |            |
|   |     talk off the record;    |           |           |            |
|   |     STATE ONLY FACTS.       |           |           |            |
|   |                             |           |           |            |
|   | -   Confirm the obvious.    |           |           |            |
|   |                             |           |           |            |
|   | -   Discuss initiation of   |           |           |            |
|   |     investigation/review,   |           |           |            |
|   |     if appropriate.         |           |           |            |
|   |                             |           |           |            |
|   | -   Stress that safety of   |           |           |            |
|   |     rescue crews, Serious   |           |           |            |
|   |     Accident Investigation  |           |           |            |
|   |     Team, community, and    |           |           |            |
|   |     others is paramount.    |           |           |            |
|   |                             |           |           |            |
|   | -   Mention environmental   |           |           |            |
|   |     impacts, if             |           |           |            |
|   |     appropriate.            |           |           |            |
|   |                             |           |           |            |
|   | -   Thank cooperators.      |           |           |            |
|   |                             |           |           |            |
|   | -   Inform the public what  |           |           |            |
|   |     they can do to help.    |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 8 | Ensure appropriate          |           |           |            |
|   | communications with (may    |           |           |            |
|   | require designated leads):  |           |           |            |
|   |                             |           |           |            |
|   | -   Internal -- within      |           |           |            |
|   |     local unit              |           |           |            |
|   |                             |           |           |            |
|   | -   Interagency -- agency   |           |           |            |
|   |     cooperators             |           |           |            |
|   |                             |           |           |            |
|   | -   External -- general     |           |           |            |
|   |     public, media, public   |           |           |            |
|   |     officials               |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 9 | Document all events,        |           |           |            |
|   | contacts, etc.              |           |           |            |
|   |                             |           |           |            |
|   | -   Chronology              |           |           |            |
|   |                             |           |           |            |
|   | -   Contact Log             |           |           |            |
|   |                             |           |           |            |
|   | -   Photos                  |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Have maps and graphics      |           |           |            |
| 0 | available.                  |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Use media to get messages   |           |           |            |
| 1 | to the public. Develop an   |           |           |            |
|   | initial prepared statement. |           |           |            |
|   |                             |           |           |            |
|   | -   Need for volunteers,    |           |           |            |
|   |     along with contact      |           |           |            |
|   |     point, if appropriate   |           |           |            |
|   |                             |           |           |            |
|   | -   Safety messages         |           |           |            |
|   |                             |           |           |            |
|   | -   Need for cooperation,   |           |           |            |
|   |     road closures, etc.     |           |           |            |
|   |                             |           |           |            |
|   | -   Fire restrictions       |           |           |            |
|   |                             |           |           |            |
|   | -   Wildland/urban          |           |           |            |
|   |     interface issues        |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Ensure technical experts    |           |           |            |
| 2 | (e.g., safety, aviation,    |           |           |            |
|   | fire behavior) are          |           |           |            |
|   | available and prepared for  |           |           |            |
|   | media interviews.           |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Provide and coordinate      |           |           |            |
| 3 | media access to incident    |           |           |            |
|   | site in cooperation with    |           |           |            |
|   | the Incident Management     |           |           |            |
|   | Team and Serious Accident   |           |           |            |
|   | Investigation Team.         |           |           |            |
|   |                             |           |           |            |
|   | -   Brief media on incident |           |           |            |
|   |     site and air            |           |           |            |
|   |     restrictions.           |           |           |            |
|   |                             |           |           |            |
|   | -   Consider media pool     |           |           |            |
|   |     arrangements.           |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Anticipate media's needs.   |           |           |            |
| 4 |                             |           |           |            |
|   | -   Logistical (e.g.,       |           |           |            |
|   |     phones, work areas)     |           |           |            |
|   |                             |           |           |            |
|   | -   Photos/biography(s) of  |           |           |            |
|   |     victim(s)               |           |           |            |
|   |                             |           |           |            |
|   | -   Deadlines               |           |           |            |
|   |                             |           |           |            |
|   | -   Protective gear         |           |           |            |
|   |                             |           |           |            |
|   | -   Photo and video         |           |           |            |
|   |     opportunities           |           |           |            |
|   |                             |           |           |            |
|   | -   Interviews              |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Take advantage of existing  |           |           |            |
| 5 | newsletters and other       |           |           |            |
|   | established communication   |           |           |            |
|   | tools.                      |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Keep the community and      |           |           |            |
| 6 | affected landowners/users   |           |           |            |
|   | informed and involved;      |           |           |            |
|   | establish a community       |           |           |            |
|   | liaison position, as        |           |           |            |
|   | necessary.                  |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Provide Public Information  |           |           |            |
| 7 | Officer support through     |           |           |            |
|   | family liaison, for         |           |           |            |
|   | victims, families, and      |           |           |            |
|   | survivors;                  |           |           |            |
|   | local/distant/hospitals.    |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Protect the rights of those |           |           |            |
| 8 | employees who do not want   |           |           |            |
|   | media contact.              |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Coordinate media access at  |           |           |            |
| 9 | funerals, memorial          |           |           |            |
|   | services, etc., with family |           |           |            |
|   | liaison(s).                 |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 2 | Prepare agency condolence   |           |           |            |
| 0 | letters within 24 hours, if |           |           |            |
|   | possible. Coordinate at all |           |           |            |
|   | levels within the agency.   |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 2 | Prepare for official visits |           |           |            |
| 1 | (e.g., top agency           |           |           |            |
|   | management, governor,       |           |           |            |
|   | mayor, members of           |           |           |            |
|   | congress).                  |           |           |            |
|   |                             |           |           |            |
|   | -   Briefing material,      |           |           |            |
|   |     facts/statistics about  |           |           |            |
|   |     area, talking point, or |           |           |            |
|   |     speeches, if            |           |           |            |
|   |     appropriate.            |           |           |            |
|   |                             |           |           |            |
|   | -   Assign                  |           |           |            |
|   |     liaisons/escorts.       |           |           |            |
|   |                             |           |           |            |
|   | -   Arrange for             |           |           |            |
|   |     transportation.         |           |           |            |
|   |                             |           |           |            |
|   | -   Schedule and facilitate |           |           |            |
|   |     press conference(s), if |           |           |            |
|   |     desired.                |           |           |            |
|   |                             |           |           |            |
|   | -   Provide mechanism for   |           |           |            |
|   |     keeping them            |           |           |            |
|   |     involved/informed.      |           |           |            |
+---+-----------------------------+-----------+-----------+------------+

+---+-----------------------------+-----------+-----------+------------+
| * | **DURING**                  | **C       | *         | **STATUS** |
| * |                             | ONTACTS/\ | *ASSIGNED |            |
| \ |                             | PHONE     | TO**      |            |
| # |                             | #S**      |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+===+=============================+===========+===========+============+
| * |                             |           |           |            |
| * |                             |           |           |            |
| A |                             |           |           |            |
| d |                             |           |           |            |
| m |                             |           |           |            |
| i |                             |           |           |            |
| n |                             |           |           |            |
| i |                             |           |           |            |
| s |                             |           |           |            |
| t |                             |           |           |            |
| r |                             |           |           |            |
| a |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| o |                             |           |           |            |
| n |                             |           |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Develop additional          |           |           |            |
|   | Delegation(s) of Authority, |           |           |            |
|   | MOUs, MOAs, BPAs and other  |           |           |            |
|   | agreements as required.     |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 2 | Evaluate local unit's added |           |           |            |
|   | workload and request        |           |           |            |
|   | assistance as needed.       |           |           |            |
|   |                             |           |           |            |
|   | -   Request help from       |           |           |            |
|   |     people (coaches) who    |           |           |            |
|   |     have experience in this |           |           |            |
|   |     type of incident.       |           |           |            |
|   |                             |           |           |            |
|   | -   Request additional      |           |           |            |
|   |     personnel to maintain   |           |           |            |
|   |     daily operations.       |           |           |            |
|   |                             |           |           |            |
|   | -   Consider requesting     |           |           |            |
|   |     relief from identified  |           |           |            |
|   |     work targets for        |           |           |            |
|   |     affected personnel.     |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 3 | Designate individual(s) to  |           |           |            |
|   | take lead in                |           |           |            |
|   | preparing/processing        |           |           |            |
|   | required paperwork.         |           |           |            |
|   |                             |           |           |            |
|   | -   Worker's compensation   |           |           |            |
|   |                             |           |           |            |
|   | -   Death benefits (Provide |           |           |            |
|   |     a benefits package to   |           |           |            |
|   |     families so they are    |           |           |            |
|   |     aware of all            |           |           |            |
|   |     entitlements.)          |           |           |            |
|   |                             |           |           |            |
|   | -   Department of Justice's |           |           |            |
|   |     Public Safety Officer's |           |           |            |
|   |     Benefit                 |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 4 | Designate a records person  |           |           |            |
|   | familiar with documentation |           |           |            |
|   | needs and Freedom of        |           |           |            |
|   | Information Act (FOIA)      |           |           |            |
|   | regulations.                |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 5 | Designate a single source   |           |           |            |
|   | for administrative record   |           |           |            |
|   | keeping and tracking        |           |           |            |
|   | throughout the critical     |           |           |            |
|   | incident.                   |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 6 | Designate individual(s) to  |           |           |            |
|   | coordinate and be           |           |           |            |
|   | responsible for securing,   |           |           |            |
|   | gathering, and returning    |           |           |            |
|   | personal items, including   |           |           |            |
|   | vehicles and items from     |           |           |            |
|   | lockers or desks.           |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 7 | Identify a fiscal           |           |           |            |
|   | representative to give      |           |           |            |
|   | advice on administrative    |           |           |            |
|   | questions associated with:  |           |           |            |
|   |                             |           |           |            |
|   | -   Paying travel costs of  |           |           |            |
|   |     family members          |           |           |            |
|   |                             |           |           |            |
|   | -   Transportation costs    |           |           |            |
|   |     for the deceased        |           |           |            |
|   |                             |           |           |            |
|   | -   Funerals and memorials  |           |           |            |
|   |                             |           |           |            |
|   | -   Other funding questions |           |           |            |
|   |     that may arise          |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 8 | Assist Serious Accident     |           |           |            |
|   | Investigation Team as       |           |           |            |
|   | needed.                     |           |           |            |
+---+-----------------------------+-----------+-----------+------------+

+---+-----------------------------+-----------+-----------+------------+
| * | **DURING**                  | **C       | *         | **STATUS** |
| * |                             | ONTACTS/\ | *ASSIGNED |            |
| \ |                             | PHONE     | TO**      |            |
| # |                             | #S**      |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+===+=============================+===========+===========+============+
| * |                             |           |           |            |
| * |                             |           |           |            |
| I |                             |           |           |            |
| n |                             |           |           |            |
| v |                             |           |           |            |
| e |                             |           |           |            |
| s |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| g |                             |           |           |            |
| a |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| o |                             |           |           |            |
| n |                             |           |           |            |
| s |                             |           |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Ensure the investigation    |           |           |            |
|   | team(s) receives a thorough |           |           |            |
|   | briefing about:             |           |           |            |
|   |                             |           |           |            |
|   | -   What happened           |           |           |            |
|   |                             |           |           |            |
|   |     -   Review initial      |           |           |            |
|   |         report.             |           |           |            |
|   |                             |           |           |            |
|   | -   Jurisdictions involved  |           |           |            |
|   |                             |           |           |            |
|   | -   Current activities.     |           |           |            |
|   |                             |           |           |            |
|   |     -   Search and rescue   |           |           |            |
|   |                             |           |           |            |
|   |     -   Other               |           |           |            |
|   |         investigations      |           |           |            |
|   |                             |           |           |            |
|   | -   Lists of personnel      |           |           |            |
|   |     involved (injuries,     |           |           |            |
|   |     fatalities, etc.)       |           |           |            |
|   |                             |           |           |            |
|   |     -   Status              |           |           |            |
|   |                             |           |           |            |
|   |     -   Location            |           |           |            |
|   |                             |           |           |            |
|   |     -   How to contact      |           |           |            |
|   |                             |           |           |            |
|   |     -   Agency              |           |           |            |
|   |                             |           |           |            |
|   | -   Key officials           |           |           |            |
|   |                             |           |           |            |
|   | -   Cooperators             |           |           |            |
|   |                             |           |           |            |
|   | -   Safety Officers         |           |           |            |
|   |                             |           |           |            |
|   | -   Criminal/civil          |           |           |            |
|   |     implications            |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 2 | If a fatality or serious    |           |           |            |
|   | injuries have occurred, a   |           |           |            |
|   | Serious Accident            |           |           |            |
|   | Investigation Team will     |           |           |            |
|   | likely be appointed by a    |           |           |            |
|   | higher-level. The local     |           |           |            |
|   | Agency Administrator should |           |           |            |
|   | be prepared to host and     |           |           |            |
|   | cooperate with the Serious  |           |           |            |
|   | Accident Investigation      |           |           |            |
|   | Team. (See Preparing for    |           |           |            |
|   | Serious Accident            |           |           |            |
|   | Investigation Team (SAIT),  |           |           |            |
|   | Appendix G).                |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 3 | Clarify and agree upon      |           |           |            |
|   | roles, responsibilities,    |           |           |            |
|   | authorities, and            |           |           |            |
|   | objectives.                 |           |           |            |
|   |                             |           |           |            |
|   | -   Determine who provides  |           |           |            |
|   |     Delegation(s) of        |           |           |            |
|   |     Authority (at what      |           |           |            |
|   |     level of organization). |           |           |            |
|   |                             |           |           |            |
|   | -   Determine how public    |           |           |            |
|   |     information will be     |           |           |            |
|   |     handled and designate a |           |           |            |
|   |     spokesperson (refer to  |           |           |            |
|   |     the Information and     |           |           |            |
|   |     Communications section  |           |           |            |
|   |     on page 14).            |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 4 | Coordinate with Serious     |           |           |            |
|   | Accident Investigation Team |           |           |            |
|   | in forwarding pertinent     |           |           |            |
|   | safety information through  |           |           |            |
|   | agency channels (e.g.,      |           |           |            |
|   | preliminary reports, safety |           |           |            |
|   | alerts).                    |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 5 | Make local unit agency law  |           |           |            |
|   | enforcement available to    |           |           |            |
|   | serve as a liaison between  |           |           |            |
|   | the investigation team(s)   |           |           |            |
|   | and local law enforcement   |           |           |            |
|   | entities.                   |           |           |            |
+---+-----------------------------+-----------+-----------+------------+

**AFTER**\
THE\
INCIDENT

+---+-----------------------------+-----------+-----------+------------+
| * | **AFTER**                   | **C       | *         | **STATUS** |
| * |                             | ONTACTS/\ | *ASSIGNED |            |
| \ |                             | PHONE     | TO**      |            |
| # |                             | #S**      |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+===+=============================+===========+===========+============+
| * |                             |           |           |            |
| * |                             |           |           |            |
| A |                             |           |           |            |
| g |                             |           |           |            |
| e |                             |           |           |            |
| n |                             |           |           |            |
| c |                             |           |           |            |
| y |                             |           |           |            |
| A |                             |           |           |            |
| d |                             |           |           |            |
| m |                             |           |           |            |
| i |                             |           |           |            |
| n |                             |           |           |            |
| i |                             |           |           |            |
| s |                             |           |           |            |
| t |                             |           |           |            |
| r |                             |           |           |            |
| a |                             |           |           |            |
| t |                             |           |           |            |
| o |                             |           |           |            |
| r |                             |           |           |            |
| R |                             |           |           |            |
| o |                             |           |           |            |
| l |                             |           |           |            |
| e |                             |           |           |            |
| s |                             |           |           |            |
| a |                             |           |           |            |
| n |                             |           |           |            |
| d |                             |           |           |            |
| R |                             |           |           |            |
| e |                             |           |           |            |
| s |                             |           |           |            |
| p |                             |           |           |            |
| o |                             |           |           |            |
| n |                             |           |           |            |
| s |                             |           |           |            |
| i |                             |           |           |            |
| b |                             |           |           |            |
| i |                             |           |           |            |
| l |                             |           |           |            |
| i |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| e |                             |           |           |            |
| s |                             |           |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Ensure that key individuals |           |           |            |
|   | (families, survivors and    |           |           |            |
|   | other appropriate           |           |           |            |
|   | individuals) are briefed on |           |           |            |
|   | the accident investigation  |           |           |            |
|   | report prior to its         |           |           |            |
|   | release.                    |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 2 | When accident investigation |           |           |            |
|   | reports are released, make  |           |           |            |
|   | subject-matter experts      |           |           |            |
|   | available to answer         |           |           |            |
|   | families' questions and     |           |           |            |
|   | concerns.                   |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 3 | Debrief and release CISM    |           |           |            |
|   | providers.                  |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 4 | Monitor stress reactions    |           |           |            |
|   | and cumulative stress in    |           |           |            |
|   | agency employees,           |           |           |            |
|   | especially during:          |           |           |            |
|   |                             |           |           |            |
|   | -   Release of              |           |           |            |
|   |     investigative reports   |           |           |            |
|   |     and incident management |           |           |            |
|   |     review reports          |           |           |            |
|   |                             |           |           |            |
|   | -   Anniversary dates       |           |           |            |
|   |                             |           |           |            |
|   | -   Memorial services       |           |           |            |
|   |                             |           |           |            |
|   | > Provide Employee          |           |           |            |
|   | > Assistance Program (EAP)  |           |           |            |
|   | > and other sources for     |           |           |            |
|   | > assistance.               |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 5 | Ensure that administrative  |           |           |            |
|   | requirements for affected   |           |           |            |
|   | employees and families      |           |           |            |
|   | (e.g., compensation for     |           |           |            |
|   | claims, benefits) are       |           |           |            |
|   | expedited.                  |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 6 | Conduct an After Action     |           |           |            |
|   | Review (AAR) of the         |           |           |            |
|   | management of the critical  |           |           |            |
|   | incident. Develop           |           |           |            |
|   | recommendations for         |           |           |            |
|   | improvement and incorporate |           |           |            |
|   | into existing plans and     |           |           |            |
|   | share lessons learned.      |           |           |            |
|   |                             |           |           |            |
|   | -   Address how well agency |           |           |            |
|   |     worked with local,      |           |           |            |
|   |     state, and federal      |           |           |            |
|   |     cooperators.            |           |           |            |
|   |                             |           |           |            |
|   | -   Determine if the local  |           |           |            |
|   |     emergency plan was      |           |           |            |
|   |     effective.              |           |           |            |
|   |                             |           |           |            |
|   | -   Identify weak areas.    |           |           |            |
|   |                             |           |           |            |
|   | -   Update this plan as     |           |           |            |
|   |     necessary.              |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 7 | Follow up on                |           |           |            |
|   | recommendations/corrective  |           |           |            |
|   | actions from accident       |           |           |            |
|   | investigation reports.      |           |           |            |
+---+-----------------------------+-----------+-----------+------------+

+---+-----------------------------+-----------+-----------+------------+
| * | **AFTER**                   | **C       | *         | **STATUS** |
| * |                             | ONTACTS/\ | *ASSIGNED |            |
| \ |                             | PHONE     | TO**      |            |
| # |                             | #S**      |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+===+=============================+===========+===========+============+
| * |                             |           |           |            |
| * |                             |           |           |            |
| F |                             |           |           |            |
| a |                             |           |           |            |
| m |                             |           |           |            |
| i |                             |           |           |            |
| l |                             |           |           |            |
| y |                             |           |           |            |
| L |                             |           |           |            |
| i |                             |           |           |            |
| a |                             |           |           |            |
| i |                             |           |           |            |
| s |                             |           |           |            |
| o |                             |           |           |            |
| n |                             |           |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Continue working with       |           |           |            |
|   | family members concerning:  |           |           |            |
|   |                             |           |           |            |
|   | -   Claims and benefits     |           |           |            |
|   |                             |           |           |            |
|   | -   Information requests    |           |           |            |
|   |     (e.g., media            |           |           |            |
|   |     interviews)             |           |           |            |
|   |                             |           |           |            |
|   | -   Visiting site of        |           |           |            |
|   |     incident                |           |           |            |
|   |                             |           |           |            |
|   | -   Assistance with writing |           |           |            |
|   |     obituary as requested   |           |           |            |
|   |                             |           |           |            |
|   | -   Funeral arrangements    |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 2 | Ensure that family          |           |           |            |
|   | liaison(s) receive          |           |           |            |
|   | debriefing/stress           |           |           |            |
|   | counseling as necessary.    |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 3 | Continue to communicate     |           |           |            |
|   | regularly with families,    |           |           |            |
|   | but establish a mutually    |           |           |            |
|   | agreed-upon conclusion to   |           |           |            |
|   | official involvement.       |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 4 | Provide family with         |           |           |            |
|   | information on follow-up    |           |           |            |
|   | resources (e.g., Wildland   |           |           |            |
|   | Firefighter Foundation).    |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 5 | Brief family on the         |           |           |            |
|   | potential of future         |           |           |            |
|   | contacts (e.g., media       |           |           |            |
|   | attention during            |           |           |            |
|   | anniversaries).             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| * |                             |           |           |            |
| * |                             |           |           |            |
| I |                             |           |           |            |
| n |                             |           |           |            |
| f |                             |           |           |            |
| o |                             |           |           |            |
| r |                             |           |           |            |
| m |                             |           |           |            |
| a |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| o |                             |           |           |            |
| n |                             |           |           |            |
| a |                             |           |           |            |
| n |                             |           |           |            |
| d |                             |           |           |            |
| C |                             |           |           |            |
| o |                             |           |           |            |
| m |                             |           |           |            |
| m |                             |           |           |            |
| u |                             |           |           |            |
| n |                             |           |           |            |
| i |                             |           |           |            |
| c |                             |           |           |            |
| a |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| o |                             |           |           |            |
| n |                             |           |           |            |
| s |                             |           |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Develop a communication     |           |           |            |
|   | transition plan to ensure   |           |           |            |
|   | the dissemination of        |           |           |            |
|   | information regarding the   |           |           |            |
|   | critical incident.          |           |           |            |
|   |                             |           |           |            |
|   | -   Address continuing      |           |           |            |
|   |     impacts, staff rides,   |           |           |            |
|   |     visitors, traffic,      |           |           |            |
|   |     media, production       |           |           |            |
|   |     companies, etc.         |           |           |            |
|   |                             |           |           |            |
|   | -   Identify potential need |           |           |            |
|   |     for follow-up           |           |           |            |
|   |     committee.              |           |           |            |
|   |                             |           |           |            |
|   | -   Potential requests for  |           |           |            |
|   |     dedication memorials    |           |           |            |
|   |     (plaques and statues).  |           |           |            |
|   |                             |           |           |            |
|   | -   Plan for facilitating   |           |           |            |
|   |     return visits to the    |           |           |            |
|   |     incident site by family |           |           |            |
|   |     members/\               |           |           |            |
|   |     survivors/visitors.     |           |           |            |
|   |                             |           |           |            |
|   | -   Evaluate public         |           |           |            |
|   |     information activities; |           |           |            |
|   |     adjust communication    |           |           |            |
|   |     plan as appropriate.    |           |           |            |
|   |                             |           |           |            |
|   | -   Develop mechanism for   |           |           |            |
|   |     dissemination for       |           |           |            |
|   |     follow-up information   |           |           |            |
|   |     to family               |           |           |            |
|   |     members/survivors.      |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 2 | Prepare thank-you letters   |           |           |            |
|   | and commendations.          |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 3 | Complete any pending        |           |           |            |
|   | documentation.              |           |           |            |
+---+-----------------------------+-----------+-----------+------------+

+---+-----------------------------+-----------+-----------+------------+
| * | **AFTER**                   | **C       | *         | **STATUS** |
| * |                             | ONTACTS/\ | *ASSIGNED |            |
| \ |                             | PHONE     | TO**      |            |
| # |                             | #S**      |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+===+=============================+===========+===========+============+
| * |                             |           |           |            |
| * |                             |           |           |            |
| A |                             |           |           |            |
| d |                             |           |           |            |
| m |                             |           |           |            |
| i |                             |           |           |            |
| n |                             |           |           |            |
| i |                             |           |           |            |
| s |                             |           |           |            |
| t |                             |           |           |            |
| r |                             |           |           |            |
| a |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| o |                             |           |           |            |
| n |                             |           |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Follow up with designated   |           |           |            |
|   | Freedom of Information Act  |           |           |            |
|   | (FOIA) contact person for   |           |           |            |
|   | the archiving and           |           |           |            |
|   | dissemination of            |           |           |            |
|   | information.                |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 2 | Assist survivors and family |           |           |            |
|   | members with paperwork as   |           |           |            |
|   | necessary.                  |           |           |            |
|   |                             |           |           |            |
|   | -   Worker's compensation   |           |           |            |
|   |     benefits.               |           |           |            |
|   |                             |           |           |            |
|   | -   Death benefits          |           |           |            |
|   |                             |           |           |            |
|   | -   Other benefits as       |           |           |            |
|   |     applicable              |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 3 | If requested, provide the   |           |           |            |
|   | process for filing tort     |           |           |            |
|   | claims.                     |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 4 | Obtain contact information  |           |           |            |
|   | for fiscal and contracting  |           |           |            |
|   | experts who were assigned   |           |           |            |
|   | during the critical         |           |           |            |
|   | incident.                   |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| * |                             |           |           |            |
| * |                             |           |           |            |
| I |                             |           |           |            |
| n |                             |           |           |            |
| v |                             |           |           |            |
| e |                             |           |           |            |
| s |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| g |                             |           |           |            |
| a |                             |           |           |            |
| t |                             |           |           |            |
| i |                             |           |           |            |
| o |                             |           |           |            |
| n |                             |           |           |            |
| s |                             |           |           |            |
| * |                             |           |           |            |
| * |                             |           |           |            |
+---+-----------------------------+-----------+-----------+------------+
| 1 | Ensure accident             |           |           |            |
|   | investigation team closes   |           |           |            |
|   | out with:                   |           |           |            |
|   |                             |           |           |            |
|   | -   Agency Administrator    |           |           |            |
|   |                             |           |           |            |
|   | -   Agency officials at     |           |           |            |
|   |     appropriate levels      |           |           |            |
+---+-----------------------------+-----------+-----------+------------+

**EMERGENCY NOTIFICATION INFORMATION**

**Appendix A**

+---------------------+----------------+----+-----------+------------+
| **Date Prepared**   |                |    |           |            |
|                     |                |    |           |            |
+---------------------+----------------+----+-----------+------------+
| Last Name First     |                |    |           |            |
| Name Middle Initial |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
+---------------------+----------------+----+-----------+------------+
| Physical Address    |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
+---------------------+----------------+----+-----------+------------+
| City State Zip Code |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
+---------------------+----------------+----+-----------+------------+
| Home Phone          | Date of Birth  |    | Social    |            |
|                     |                |    | Security  |            |
|                     |                |    | Number    |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
+---------------------+----------------+----+-----------+------------+
| **PRIMARY NEXT OF   |                |    |           |            |
| KIN NOTIFICATION**  |                |    |           |            |
+---------------------+----------------+----+-----------+------------+
| Last Name First     |                |    |           |            |
| Name Relationship   |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
+---------------------+----------------+----+-----------+------------+
| Physical Home       |                |    |           |            |
| Address (No PO Box) |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
+---------------------+----------------+----+-----------+------------+
| City State          |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
+---------------------+----------------+----+-----------+------------+
| Primary Phone       |                | S  |           |            |
| Number              |                | ec |           |            |
|                     |                | on |           |            |
|                     |                | da |           |            |
|                     |                | ry |           |            |
|                     |                | P  |           |            |
|                     |                | ho |           |            |
|                     |                | ne |           |            |
|                     |                | Nu |           |            |
|                     |                | mb |           |            |
|                     |                | er |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
+---------------------+----------------+----+-----------+------------+
| Primary Next of     |                | P  |           |            |
| Kin's Place of Work |                | ho |           |            |
|                     |                | ne |           |            |
|                     |                | Nu |           |            |
|                     |                | mb |           |            |
|                     |                | er |           |            |
|                     |                | at |           |            |
|                     |                | Wo |           |            |
|                     |                | rk |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
+---------------------+----------------+----+-----------+------------+
| Primary Next of     |                |    |           |            |
| Kin's Physical Work |                |    |           |            |
| Address             |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
+---------------------+----------------+----+-----------+------------+
| City State          |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
+---------------------+----------------+----+-----------+------------+
| Any known medical   |                |    |           |            |
| conditions to be    |                |    |           |            |
| advised of when     |                |    |           |            |
| making any          |                |    |           |            |
| notification to the |                |    |           |            |
| primary next of     |                |    |           |            |
| kin? (List)         |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
+---------------------+----------------+----+-----------+------------+
| Who would you like  |                | P  |           |            |
| to make             |                | ho |           |            |
| notification of     |                | ne |           |            |
| major injury or     |                | nu |           |            |
| death to your       |                | mb |           |            |
| primary next of     |                | er |           |            |
| kin?                |                | to |           |            |
|                     |                | r  |           |            |
|                     |                | ea |           |            |
|                     |                | ch |           |            |
|                     |                | th |           |            |
|                     |                | is |           |            |
|                     |                | pe |           |            |
|                     |                | rs |           |            |
|                     |                | on |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
+---------------------+----------------+----+-----------+------------+
| **CHILDREN**        |                |    |           |            |
+---------------------+----------------+----+-----------+------------+
| Last Name First     |                | P  |           | Date of    |
| Name                |                | ho |           | Birth      |
|                     |                | ne |           |            |
|                     |                | Nu |           |            |
|                     |                | mb |           |            |
|                     |                | er |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
+---------------------+----------------+----+-----------+------------+
| Physical Address    |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
+---------------------+----------------+----+-----------+------------+
| City State          |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
+---------------------+----------------+----+-----------+------------+
| Last Name First     |                | P  |           | Date of    |
| Name                |                | ho |           | Birth      |
|                     |                | ne |           |            |
|                     |                | Nu |           |            |
|                     |                | mb |           |            |
|                     |                | er |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
+---------------------+----------------+----+-----------+------------+
| Physical Address    |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
+---------------------+----------------+----+-----------+------------+
| City State          |                |    |           |            |
|                     |                |    |           |            |
|                     |                |    |           |            |
+---------------------+----------------+----+-----------+------------+

+---------------------------------------+------------+-----------------+
| **SECONDARY NEXT OF KIN               |            |                 |
| NOTIFICATION**                        |            |                 |
+---------------------------------------+------------+-----------------+
| Please indicate a second next of kin  |            |                 |
| whom you would want to be notified if |            |                 |
| the primary next of kin is not        |            |                 |
| available.                            |            |                 |
+---------------------------------------+------------+-----------------+
| Last Name First Name Relationship     |            |                 |
|                                       |            |                 |
|                                       |            |                 |
+---------------------------------------+------------+-----------------+
| Physical Address (No PO Box)          |            |                 |
|                                       |            |                 |
|                                       |            |                 |
+---------------------------------------+------------+-----------------+
| City State                            |            |                 |
|                                       |            |                 |
|                                       |            |                 |
+---------------------------------------+------------+-----------------+
| Primary Phone Number                  | Secondary  |                 |
|                                       | Phone      |                 |
|                                       | Number     |                 |
|                                       |            |                 |
|                                       |            |                 |
+---------------------------------------+------------+-----------------+
| Secondary Next of Kin's Place of Work | Phone      |                 |
|                                       | Number at  |                 |
|                                       | Work       |                 |
|                                       |            |                 |
|                                       |            |                 |
+---------------------------------------+------------+-----------------+
| Secondary Next of Kin's Physical Work |            |                 |
| Address                               |            |                 |
|                                       |            |                 |
|                                       |            |                 |
+---------------------------------------+------------+-----------------+
| City State                            |            |                 |
|                                       |            |                 |
|                                       |            |                 |
+---------------------------------------+------------+-----------------+
| Any known medical conditions to be    |            |                 |
| advised of when making any            |            |                 |
| notification to the secondary next of |            |                 |
| kin? (List)                           |            |                 |
+---------------------------------------+------------+-----------------+
| Who would you like to make            | Phone      |                 |
| notification of major injury or death | number to  |                 |
| to your secondary next of kin?        | reach this |                 |
|                                       | person     |                 |
|                                       |            |                 |
|                                       |            |                 |
+---------------------------------------+------------+-----------------+
| **MEDICAL**                           |            |                 |
+---------------------------------------+------------+-----------------+
| In the event of a major injury and    |            |                 |
| you are unconscious, what are your    |            |                 |
| wishes regarding life support         |            |                 |
| services?                             |            |                 |
|                                       |            |                 |
|                                       |            |                 |
+---------------------------------------+------------+-----------------+
| Who has rights to carry out your      |            |                 |
| wishes regarding life support         |            |                 |
| services?                             |            |                 |
|                                       |            |                 |
|                                       |            |                 |
+---------------------------------------+------------+-----------------+
| What are your wishes regarding blood  |            | What is your    |
| transfusions?                         |            | blood type?     |
|                                       |            |                 |
|                                       |            |                 |
+---------------------------------------+------------+-----------------+
| Are you an organ donor?               |            |                 |
+---------------------------------------+------------+-----------------+
| Name of clergy, priest, or minister   |            |                 |
| to be notified *(Optional)*           |            |                 |
|                                       |            |                 |
|                                       |            |                 |
+---------------------------------------+------------+-----------------+
| Denomination *(Optional)*             |            |                 |
|                                       |            |                 |
|                                       |            |                 |
+---------------------------------------+------------+-----------------+
| Are there any people you would        |            |                 |
| **not** like notified in case of      |            |                 |
| major injury or death?                |            |                 |
|                                       |            |                 |
|                                       |            |                 |
+---------------------------------------+------------+-----------------+
| Are there any pets that need          |            |                 |
| immediate care? If so, where are they |            |                 |
| located?                              |            |                 |
|                                       |            |                 |
|                                       |            |                 |
+---------------------------------------+------------+-----------------+

**FAMILY LIAISON**

**Appendix B**

The family liaison is critical in facilitating communication between the
agency and the family. The family liaison must be capable of ensuring
that agency needs are met while providing assistance to families. This
balancing act occurs in an emotionally charged atmosphere that can be
stressful to the liaison. Agencies should be mindful of selecting the
appropriate person to act as family liaison. Select one family liaison
per family but consider the need for other individuals to assist.

**Considerations** **for Selecting Family Liaison(s):**

-   Try to have local liaisons, if possible.

-   The family liaison should be available to the family within the
    first 24 hours.

-   Being a family liaison is a long-term commitment that will often
    impact work. Family liaisons can work with families for years.

-   Give consideration to identifying a pair of employees to serve as
    family liaisons. This will provide a backup contact and allow family
    liaisons to brief each other.

-   Carefully weigh the pros (immediate rapport/trust) and cons
    (emotional involvement lack of objectivity) of assigning a family
    liaison who is a friend of the family.

-   Select a steady, level-headed individual who is a good listener and
    communicator and will likely maintain their objectivity.

-   A family liaison must be willing to take on the job, with an
    understanding of the emotional and time demands involved. Allow the
    selected liaison the opportunity to decline the assignment.

    **Preparations for the Family Liaison**

-   Prepare yourself physically, mentally and emotionally before
    visiting the family.

-   Wearing a uniform or professional attire may be appropriate for the
    initial visit.

-   Have another person accompany you on your first visit; establish
    his/her role.

-   Anticipate questions and be prepared. Keep an ongoing record of
    activities so you can remember to follow up on all requests.

-   Do not assume you know what the families and survivors want...ASK.
    Do not burden the family with unnecessary requests or demands. Try
    to ask 'yes' or 'no' questions when decisions are required.

-   Be prepared to meet the family at other locations, such as
    hospitals, helicopter/ambulance shuttle points and other public
    areas.

-   Coordinate with other family liaisons in the event of multiple
    fatalities or serious injuries. Consider scheduling daily conference
    calls or meetings.

    **Communicating With Families**

This section is a summary of key principles that are useful for
communicating effectively with next of kin and other family members.

The first principles are for responding to emotion. Strong emotional
responses by the next of kin can be expected and may be very helpful to
long-term acceptance and readjustment.

Important points are LISTEN and DO NOT ARGUE. "Listening" is different
from "hearing"---people hear with their ears, but listen with their
minds. No matter what the family says, do not argue. It will not help
and usually makes the situation worse.

Negative information and high-stress situations tend to make people
defensive. Almost any information can be presented either negatively or
positively.

Telling people what to do and starting sentences with the word "you" are
common triggers for defensiveness. Defensiveness can also be reduced by
avoiding general statements and dealing instead with specific needs.

The key factor to giving complicated information is breaking it into
small pieces. Do not assume that the information has registered or has
been understood. The guideline in this section can save a lot of
misunderstanding and future problems.

Assist the family in establishing achievable goals. Some examples may be
arrangements for funerals, memorials, meeting with benefits coordinator,
etc. Goal-setting is a valuable tool for avoiding problems and keeping
communication open. A long-term family representative assignment can
lead to over dependence on the part of the next of kin and a dread of
letting go of a relationship. Goal setting helps to keep the process
focused on the end point of the assignment. A final meeting to
officially end the assignment is usually helpful for both the family
representative and the next of kin.

**Follow-up** **Contacts**

The family liaison should encourage the next of kin to begin funeral
arrangements, with consideration given to the return of the remains,
desires of the family, when travel arrangements can be made for family
members, and agency logistics.

The family liaison in coordination with human resource specialists may
need to help the family complete the forms and processing for:

-   Office of Workers' Compensation Programs (OWCP)

-   Social Security Administration

-   Veteran\'s Administration (if applicable)

-   Public Safety Officers Benefit Program (if applicable)

-   Agency benefit claims (e.g., 401K, life insurance)

Stay in touch with family. Many times family and friends will care for
the immediate needs of the bereaved well, but after a few days this
support often disappears especially days after services are held.
Would-be supporters might feel that a grieving person would rather face
their loss alone. This is the time when the family liaison and
supporters are needed the most and must stay in touch more than ever
before. Provide families with access to support programs and resources
such as Employee Assistance Program (EAP), Wildland Firefighter
Foundation, and encourage networking with other affected families and
coworkers.

**AGENCY REPORTING LOG**

**Appendix C**

Incident:       Location:      

Employee's Name:       Incident Date:      

Description of Accident Situation:      

  ---------------------------- ----------------------------------- ------------------------ ----------------------
  **[Required]{.underline}**   **[Office/Official]{.underline}**   **[Phone                 **Completion
                                                                   Numbers]{.underline}**   [Date]{.underline}**

                               Agency Director                                                   

                               Appropriate Agency Administrators                                 

                               National Interagency Coordination   208-387-5400                  
                               Center                                                       

                               Safety Manager                                                    

                               Servicing Personnel Officer                                       

                               Public Affairs Officer                                            

                               Fire Management Officer                                           

                               Law Enforcement Staff                                             

                               Aviation Management                                               

                               Office of Inspector General (if                                   
                               waste, fraud or abuse is indicated)                          

                               Regional/Field Solicitor or Office                                
                               of the General Counsel                                       

                               Tort Claims Officer                                               

                               Others:                                                           

                                                                                                 

                                                                                                 
  ---------------------------- ----------------------------------- ------------------------ ----------------------

  ------------------------ --------------------------- --------------------------
  **[Task]{.underline}**   **[Remarks]{.underline}**   **[Time/Date
                                                       Completed]{.underline}**

                                                            

                                                            

                                                            

                                                            

                                                            

                                                            

                                                            

                                                            

                                                            

                                                            
  ------------------------ --------------------------- --------------------------

**For wildland fire fatalities, entrapments and burnovers, notify the
National Interagency Coordination Center (208-387-5400) within 24 hours.
Use NWCG Form PMS 405-1.**

**EXTERNAL PHONE NUMBERS**

**Appendix D**

+-------------------+----------------------------+--------------------+
| **Organization**  | **Contact Name**           | **Phone Number**   |
+-------------------+----------------------------+--------------------+
| OSHA Office       |                            |                    |
+-------------------+----------------------------+--------------------+
| Police            |                            |                    |
+-------------------+----------------------------+--------------------+
| Sheriff           |                            |                    |
+-------------------+----------------------------+--------------------+
| Coroner/Morgue    |                            |                    |
+-------------------+----------------------------+--------------------+
| Hosp              | 1\.                        |                    |
| ital(s)/Clinic(s) |                            |                    |
|                   | 2\.                        |                    |
+-------------------+----------------------------+--------------------+
| Burn Centers      |                            |                    |
+-------------------+----------------------------+--------------------+
| Trauma Units      |                            |                    |
+-------------------+----------------------------+--------------------+
| Chief-to-Chief    |                            | 301-447-1365       |
| Network (NFFF)    |                            |                    |
| www.firehero.org/ |                            |                    |
+-------------------+----------------------------+--------------------+
| Wildland          |                            | 208-336-2996       |
| Firefighter       |                            |                    |
| Foundation        |                            |                    |
| www               |                            |                    |
| .wffoundation.org |                            |                    |
+-------------------+----------------------------+--------------------+
| Chaplain          |                            |                    |
+-------------------+----------------------------+--------------------+
| CISM Resources    |                            |                    |
+-------------------+----------------------------+--------------------+
| Employee          |                            |                    |
| Assistance        |                            |                    |
| Program (EAP)     |                            |                    |
+-------------------+----------------------------+--------------------+
|                   |                            |                    |
+-------------------+----------------------------+--------------------+
|                   |                            |                    |
+-------------------+----------------------------+--------------------+
|                   |                            |                    |
+-------------------+----------------------------+--------------------+
|                   |                            |                    |
+-------------------+----------------------------+--------------------+
|                   |                            |                    |
+-------------------+----------------------------+--------------------+
|                   |                            |                    |
+-------------------+----------------------------+--------------------+
|                   |                            |                    |
+-------------------+----------------------------+--------------------+
|                   |                            |                    |
+-------------------+----------------------------+--------------------+

**FATALITY/SERIOUS INJURY NOTIFICATION GUIDE**

**Appendix E**

The following information will provide some guidelines for preparing and
completing fatality/serious injury notifications. The notification
process needs to be done quickly and with the utmost sensitivity when an
employee fatality or serious injury occurs. As the agency representative
you are expected to be sensitive, courteous, sympathetic and helpful
toward the next of kin during the notification. Your presence is
designed to demonstrate that the agency is genuinely concerned with its
personnel and their families.

Each notification is unique as a result of the individuals and
circumstances surrounding the death or serious injury, and will garner
different reactions. Your alertness to the needs of the family will
assist in maintaining a rapport with next of kin at the time of their
greatest need. Your personal action and words in this sensitive task
will reflect on the agency's image as well as instill confidence in the
agency with the survivors. Line Officers are usually responsible to make
the notification; however, other personnel may be called to assist in
this task.

No guide can cover all situations that could arise during a
notification. This guide is intended to highlight the key duties and
responsibilities of the notification team members and ease some of the
anxiety often experienced when as individual is called upon to
personally notify the deceased or missing member's family. Since no two
situations are ever the same, remember that nothing can substitute for
common sense, good judgment and sensitivity when making death or serious
injury notifications.

**Selection of Notification Officers**

The Agency Administrator/Line Officer or a person designated by agency
leadership is the []{.mark}appropriate individual to make a notification
and must be accompanied by at least one other person. Depending upon the
situation, a coworker, close friend of the deceased or injured, a
chaplain or other member of the clergy, or a law enforcement officer may
be appropriate.

Notification should always be made by at least two or even three people
and always in person. It is a good idea to consider taking separate cars
in case one person needs to pick up a family member who is not home or
perhaps accompany a family member to the hospital.

**Preparing for the Notification**

Key information will need to be gathered prior to making a
fatality/serious injury notification, such as:

-   The circumstances surrounding the death or injury (be clear what is
    fact and what is not verified), information on the survivors,
    medical status if the employee is injured, where the
    injured/deceased person is right now.

-   Verify the address of the next of kin. Decide ahead of arrival who
    will speak first.

-   If notification must be made at the next of kin's workplace, ask for
    a supervisor and a quiet private room to talk with the next of kin.

-   If notification is made at the hospital, the same rules apply. Find
    a quiet private place for the notification and next of kin's
    questions and reactions.

-   Bring Next of Kin Follow-up Worksheet with you. (See page E-9.)

    **Determining Primary Next of Kin**

Refer to the Emergency Notification Information form that should have
been completed by the employee. (See Emergency Notification Information,
Appendix A). If not available, determine the primary next of kin. The
following order is usually the order to use in notifying the primary
next of kin.

-   Spouse

-   Parents

-   Adult children

-   Brothers and sisters, to include step-siblings and those acquainted
    through adoption

-   Grandparents

-   Persons granted legal custody of the individual by a court decree or
    statutory provision

-   Other relatives in order of relationship to the individual according
    to civil laws

-   If no other persons are available, the county coroner or medical
    examiner will provide information on who can officially act on the
    behalf of the deceased.

-   The most important issue here is to make absolutely sure that the
    correct persons are notified.

**REMEMBER:** Family relationships can be very complicated. Fiancés and
significant others, whether or not they live with the injured or
deceased person, are not legal next of kin. If you are aware of such an
individual, ask the primary next of kin if they want to call/visit the
significant other.

**Inability to Locate the Primary Next of Kin**

If the next of kin is not home, contact neighbors, the police department
or local postmaster for information on the next of kin\'s location
(work, out of town, etc.). Take care not to disclose (other than a
family-related emergency) the purpose of your contact except to the next
of kin. If the next of kin\'s absence is temporary, you may await their
return or go in search of them as appropriate. If the next of kin is out
of town and not expected to return shortly, determine their exact
location. If it is within reasonable distance, attempt to contact them
in person. If not, immediately contact the nearest Agency Administrator
to the next of kin's physical location, brief him/her and request
notification actions.

**Secondary Next of Kin**

If primary next of kin is not available, contact the secondary next of
kin as identified on the Emergency Notification Information sheet.

**First Visit Notification**

The first visit will be very difficult and may present new uncomfortable
feelings with many varied reactions from each surviving family
member/survivor. Remember to be professional, demonstrate empathy and
listen carefully. When notifying the next of kin, be yourself. This is
not easy; be as natural as possible in speech, manner, and method of
delivery. The following are suggested approaches with the family in this
first visit:

Identify yourself to the next of kin. Example: "I am \[AA title\] and
this is \[name\]."

Once you arrive at the residence and have identified yourself, confirm
the identity of the next of kin. For example, "Are you Mr. Sam Brown?

As soon as most families of public safety professionals see you, they
will know something is wrong. Ask to be admitted into the house, and ask
him or her to sit down.

**[Never make any notification on the doorstop of the
house]{.underline}!**

Verbally relate to the next of kin in your own words the information
that you have. Always use the victim's name.

**For example**:

\"The Chief/Director of the \[Agency\] has asked me to express his/her
regret that your (relationship; husband/wife/son/daughter \_\_\[name\]
\_\_\_) died/was killed in (city/state) on (date). (State the
circumstances). Our deepest sympathy to you and your family in your
tragic loss."

Another statement which may be needed is:

\"The Chief/Director of the \[Agency\] has asked me to express his/her
regret that your (relationship; husband/wife/son/daughter
\_\_\_\[name\]\_\_\_) has been reported missing/injured in (city/state)
since (date). (State the circumstances).

Injury: \[Name of victim\] is now at (name) hospital/treatment center.
If you would like to go there now we can help make arrangements.

Missing: When we receive more information we will let you know
immediately. We know this is a very difficult time for you and will try
to help in any way we can."

**[Do not drag on with the process]{.underline}**.

**Communication**

-   The persons making the notification should be in professional attire
    or Agency Class A uniform.

-   The first visit should be brief and in private. The main concern is
    to answer questions and meet the demands and requests from the next
    of kin. A private meeting will cut down on the confusion that can
    occur with too many people in the room.

-   Confirm the next of kin \'s address and obtain telephone numbers for
    future contact.

-   Listen: Your alertness to the needs of the next of kin at this time
    will help maintain a good rapport with the next of kin. Keep notes
    for later visits with the next of kin. They will be invaluable when
    reviewing what was said or done and to ensure all requests and
    commitments have been fulfilled.

-   Offer to call immediate family members, friends or clergy who are
    available to come and support the family.

-   Make sure your first visit is as inconspicuous as possible without
    calling undue attention to your visit by neighbors.

-   Use the word died or killed. Do not down-play with "passed away" or
    "was lost."

-   Inform next of kin that they will be contacted by an agency family
    liaison within 24 hours to assist them with benefits paperwork and
    other arrangements.

-   Verify that all children have been correctly identified.

-   Leave names and phone numbers for the family to reach you, the
    chaplain or the family liaison. Make sure they can find you.

-   Gather information to complete the Next of Kin Follow-up Worksheet.
    (See page E-9)

> **[Do not promise anything that cannot be delivered]{.underline}**.

**DON\'T in the Notification Process**

-   Do not notify the primary next of kin by telephone.

-   Do not call for a prior appointment to making the initial personal
    notification.

-   Do not hold your notes or a prepared speech in hand when making
    notification.

-   Do not disclose your message to neighbors or other persons to have
    the next of kin to call you.

-   Do not use code words or acronyms which may have been used in the
    incident.

-   Do not hurry words, speak as naturally as possible.

-   Do not make statements like, "I know how you feel." or "I know what
    you're going through."

-   Do not physically touch the next of kin in any manner unless there
    is shock or fainting. Summon medical assistance immediately, if
    necessary. Limit your discussion to information provided for the
    notification.

-   Do not use your prior experiences or personal conjecture.

-   Do not speculate on specific questions relating to the victim's
    activity when they were killed or injured.

-   Most decisions regarding cemetery, funeral director, the type of
    funeral wanted will not be discussed in the first visit. (The family
    will need time to think.)

-   Never make a promise that is not in your power to keep.

-   Do not make a statement or relay information to the next of kin
    unless you have verified the facts. Relaying false information,
    conflicting or misleading details regarding the fatality incident
    can be embarrassing to all parties involved. When you are uncertain
    about the answer to a question, reply that you do not know but will
    find out. Collect the facts before you respond and always follow
    through.

**[Do not discuss matters that you are not qualified to
discuss]{.underline}.**

**[Do not take the victim\'s personal effects on the first
notification]{.underline}.**

**Reaction**

Upon learning of the death or serious injury of a loved one, individuals
may experience symptoms of shock such as tremors and a sudden decrease
in blood pressure. Shock is a medical emergency and help should be
requested immediately.

The family may want to lash out at the agency or person representing the
agency that brings the bad news. Later they may feel that the bearer of
bad news did not provide enough assistance or that the person was
callous and non-caring. If this problem is encountered, remember it is
not personal and it is important to call on the family again.

Before leaving, arrange for a time and location to contact the family
the next day. Allow the next of kin time to react and offer your
support; and if needed, take them to the hospital, or mortuary. Let them
determine if they want to see the deceased.

Grieving family members go through different phases of grief and each
react in their own unique way. Some factors that affect stress reactions
are the intensity of the event (e.g., violent death vs. heart attack),
the next of kin's ability to understand what is happening, and their
equilibrium.

Below are some examples of reactions:

-   Shock, followed closely by denial

-   Numbness, inability to follow through or focus

-   Panic, emotional release, mostly irrational

-   Physical/somatic distress: sleepless, sighing

-   Overwhelming loneliness

-   Depression

-   Guilt, recollection of things done and not done for the deceased

-   Hostility/resentment toward the agency, or even God who \"allowed\"
    it

-   Confusion, brought on by disruption of established routines

-   Denial: Next of kin continually denying the death. They might repeat
    \"there must be a mistake.\"

-   Anger: Next of kin lashes out at the notifying official or the
    agency, the decedent, or themselves

-   Negotiation: One normally sees this reaction when a family member is
    dying. Either the injured person or next of kin negotiates with God
    for extra time.

-   Depression: Next of kin does not care about anything or anybody.

-   Acceptance: Next of kin accepts the death and starts to rebuild
    their lives.

Grief recovery is a long-term process. It takes continued contact and
understanding by supporters to get through this period.

**Injured Person**

One of the first questions the next of kin will ask is where their loved
one is located and how do they arrange to see them. It is important to
verify the location treating the injured individual or the status of the
remains before arriving for the first visit. In cases of serious injury,
immediately arrange for transportation of next of kin to the medical
facility.

**Remains of the Deceased**

Often, remains of the deceased are not immediately recoverable or not
readily accessible. Be alert to this concern, and answer the questions
with care. Also be prepared to answer questions about the possibility of
viewing the remains. Remember to use the victim's name.

Normally, remains of the deceased are not available until 24 to 36 hours
after an autopsy. This needs to be well communicated to the family.
Remains may be delayed for medical reasons, criminal investigations or
for proper travel documentation.

The family may want to travel to the site to come home with the remains
of the deceased.

**[Follow-up on the status of the remains and keep the next of kin
informed]{.underline}.**

**[Do not wait for the next of kin to ask the status]{.underline}.**

**Personal Effects**

Personal effects should be gathered from the incident site and/or the
home unit immediately. Items should not be delivered until later,
perhaps days later when the family can deal with it. The items should be
delivered in a clean unmarked box. All clothes should be cleaned, made
presentable or disposed of at a later date. Anticipate delays due to
accident or criminal investigations.

**Follow-Up Contact**

The Agency Administrator/notifier should make contact as previously
agreed upon to check on next of kin's welfare. Key points include the
following:

-   Expressing concern

-   Offering assistance

-   Answering questions, particularly unresolved questions from first
    visit (e.g., visiting the site, travel arrangements to hospital (if
    a distant location), when remains may be returned)

-   Allowing next of kin time to talk

-   Follow up on promises and obligations

Staying in touch with next of kin is an important Agency Administrator
responsibility. Sometimes this can last years and span multiple Agency
Administrators.

**Agency Administrator Notification to Coworkers**

Take care of family first but do not neglect the notification of
coworkers who may have had close relationships with deceased or
seriously injured employee(s). The same guidance and sensitivities apply
as with notifying the family. It is essential that this be done in
person and not by voice mail or e-mail.

-   Efforts will be made to notify employees at the current workstation
    and prior workstation, if applicable.

-   Notification of family members must never be delayed pending
    coworker notification.

-   Consideration should be given to temporarily relieving affected
    coworkers from duty.

-   Ensure employees are afforded access to CISM, EAP, or other
    counseling as appropriate.

-   Continue to monitor employees' well being and provide appropriate
    follow-up.

-   Provide opportunity for employees to attend funeral(s)/memorial(s).
    Many agencies provide administrative leave for this purpose.

    **Notification for Members of the Public or Contractors**

When victim is a member of the public, notification should be made by
law enforcement. If the victim is an employee of a contractor,
notification should be made directly to the contractor's home office
(refer to contract specifications).

**Next of Kin Follow-Up Worksheet**

This form is to be filled out at the time of notification and retained
by the notifier to provide information about the surviving family
members and their wishes.

Name of next of kin:      

Person providing information (if different):      

Address of next of kin:      

Community:       Zip Code:      

Telephone: Home       Work       Cell      

Relation to the deceased:      

Name of funeral home to which the body of the deceased should be sent:
     

If the next of kin has no preference in funeral homes, would he or she
like the medical examiner to choose one? Yes No

Do any next of kin wish to see the body of the person who has died?

Yes No Will decide later

Are there any special items that might have been in the possession of
the person who died (such as jewelry or a donor card)? (Identify as best
possible.)

List:      

Others to be contacted by notifier (other kin, unmarried partners,
roommates, etc.):

  ------- ----------------------------- --- -------- -------------------------
  Name:                                     Phone:        

  Name:                                     Phone:        
  ------- ----------------------------- --- -------- -------------------------

Persons contacted by notifier to provide support to the next of kin:

  ------- ---------------------- -- -------- ---------- -- ------------ ----------
  Name:                             Phone:                 Date/Time:        

  Name:                             Phone:                 Date/Time:        
  ------- ---------------------- -- -------- ---------- -- ------------ ----------

Signature of the notifier:
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Date
\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_

**KEY CONTACTS DURING CRITICAL INCIDENT**

**Appendix F**

  --------------------------- ------------------------ -------------------
  **Organization**            **Contact Name**         **Phone Numbers**

  Agency Administrator                                      

  Local Unit Administration                                 
  Officer                                              

  Local Unit Law Enforcement                                

  Local Unit PAO/PIO                                        

  Family Liaison                                            

  Servicing Personnel Office                                

  Freedom of Information Act                                
  (FOIA) Coordinator                                   

  Fiscal/Budget                                             

  Servicing Agency Legal                                    
  Counsel (e.g.,                                       
  Regional/Field Solicitor or                          
  Office of the General                                
  Counsel)                                             

                                                            

                                                            

                                                            

                                                            

                                                            

                                                            

                                                            

                                                            
  --------------------------- ------------------------ -------------------

**PREPARING FOR SERIOUS ACCIDENT INVESTIGATION TEAM:**

**ACTIONS TO BE TAKEN BY THE LOCAL UNIT**

**Appendix G**

**Secure the Site**

Upon completion of the rescue and medical assistance, the scene must be
secured. This may be done by law enforcement; however it may be done by
any responsible person under the direction of the Agency Administrator.
The scene must remain secure until released by the accident
investigation team. Methods to secure the site:

-   Ropes

-   Barrier tape

-   Cones

-   Signs

-   Flashing lights

-   Posted guards

Do not move equipment, shelters, or any other items at the scene. Do not
walk around the scene unless it is necessary for rescue or medical
assistance. Nothing should be removed from the scene without permission
from the accident investigation team leader or chief investigator.
Evidence must be preserved at the scene. Photograph the scene (video or
stills) if evidence could be lost before the accident investigation team
arrives, such as by rainstorm, washing away ruts or fluid spills.

**Autopsies**

Request an autopsy for all fatalities. Offer to pay for the autopsy if
funding is an issue. Ask your local law enforcement officer or team
representative to provide a liaison to the county medical examiner or
coroner. Access to emergency (911) logs and police reports may be
needed.

In case of a fire-related fatality, immediately provide the county
medical examiner or coroner with a copy of the FA 156 *Firefighter
Autopsy Protocol* found at:
[[http://www.usfa.dhs.gov/downloads/pdf/publications/firefighter_autopsy_protocol.pdf]{.underline}](http://www.usfa.dhs.gov/downloads/pdf/publications/firefighter_autopsy_protocol.pdf)

**Witness Statements**

Identify witnesses for accident investigation team interviews and make
sure they stay in the area. If that is not possible and witnesses need
to be released, have them write, date and sign a statement before they
leave. Use the following procedures.

Separate the witnesses and have them write statements in their own
words. Witness statements should be in the witness's own handwriting or
typed by them on a computer. The witness statement should include:

-   Name, work address, and phone number of the witness

-   Time and location of the events

-   What attracted the witness's attention to the accident

-   Description of the sequence of events leading up to accident

-   Environment (weather, lighting, temperature, noise)

-   Positions of people, equipment, and material, as well as the witness

-   What has been moved, repositioned, turned off or on, or taken from
    the scene

-   What actions the witness took at the accident site

-   Other witnesses or involved people (include names if known)

    **Critical Incident Stress Management**

Determine need for, and level of, Critical Incident Stress Management
(CISM) and implement accordingly. Advise Serious Accident Investigation
Team (SAIT) of CISM actions taken.

**Accident Investigation Team Administrative Support**

The investigation team will need the following:

-   A person to serve as a local unit liaison including phone numbers
    and fax numbers. (The liaison should not be directly or indirectly
    involved in the accident).

-   Lodging/meeting place for the investigation team (including private
    interview room). Coordinate with the team leader.

-   Office supplies (including flip charts, markers).

-   Documentation support (at the discretion of the team leader).

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-   Shredder

-   Fax

-   Computers

-   Printer

-   Vehicles

-   Speaker phones

-   Copier

    **Evidence Collection**

Collect all or as much of the following applicable items as possible:

-   Radio logs (written and recorded)

-   Dispatch logs (occupant emergency plans)

-   Maps

-   Job Hazard Analyses/Risk Assessment

-   Safety briefings

-   Team briefings

-   Employee training records

-   Medical examination records

-   Work capacity test results

-   Qualifications/certifications (including red cards)

-   Work/rest (timesheets) for at least two pay periods (current and
    before the accident)

-   Recent fire assignments

-   Equipment maintenance records

-   Equipment performance tests

-   Inspection documents

-   Fire management plan

-   RAWS (remote automated weather system information)

-   Weather (forecast/conditions)

-   Fire behavior

-   Incident action plans/personnel lists

-   Delegation(s) of Authority

-   MOU/agreements

-   Specifications/drawings

-   Press releases

-   Autopsy/toxicology report

-   Death certificate

-   911 log

-   Witness statements

-   Internal policies/guidelines

-   Tailgate safety session documentation

-   Unit's safety plan

DO NOT collect evidence at the scene unless it is in danger of
disappearing. Try to contact the team leader or chief investigator if
you think it is necessary to remove evidence from the scene.

**Contacts**

Designate someone to provide the following:

Family liaison -- The purpose of the family liaison is to maintain open
lines of communication between the agency and the family. The liaison
will provide the family support, assistance, and information during the
crisis situation.

Public Affairs Officer (PAO) -- If there is significant media interest;
contact the agency PAO for assistance.

**GLOSSARY**

**Appendix H**

**Agency Administrator (AA)**

Managing officer of an agency, division thereof, or jurisdiction having
statutory responsibility for incident mitigation and management.
Examples: NPS Park Superintendent, BIA Agency Superintendent, USFS
Forest Supervisor, BLM District Manager, FWS Refuge Manager, State
Forest Officer, Fire Chief, Police Chief. S*ee also:* Line Officer.

**Casual Employee or Hire**

A person hired and compensated under the Pay Plan for Emergency Workers.

**Crisis Communication Coaches**

Agency employees who have actual experience dealing with a critical
incident and are qualified as incident information officers.

**Critical Incident**

A fatality or other event that can have serious long-term adverse
effects on the agency, its employees and their families, or the
community.

**Critical Incident Stress Management**

An adaptive short-term helping process that focuses solely on an
immediate and identifiable problem to enable the individual(s) affected
to return to their daily routine(s) more quickly and with a lessened
likelihood of experiencing post-traumatic stress disorder.

**Defusing**

This is an informal session held immediately following the incident,
within 24 hours. It is peer support led, and focuses on initial venting
of feelings and stress education.

**Delegation of Authority**

A statement provided to Incident Commander by the agency executive
delegating authority and assigning responsibility. The delegation of
authority can include objectives, priorities, expectations, constraints
and other considerations or guidelines as needed. Many agencies require
written delegation of authority to be given to incident commanders prior
to their assuming command on larger incidents.

**Employee Assistance Program (EAP)**

An agency-contracted program that provides employees and their families'
access to a variety of counseling and other support services in certain
situations.

**Entrapment**

A situation where personnel are unexpectedly caught in a fire
behavior-related, life-threatening position where planned escape routes
or safety zones are absent, inadequate, or compromised. An entrapment
may or may not include deployment of a fire shelter for its intended
purpose. These situations may or may not result in injury. They include
\"near misses.\"

**Family Liaison** The primary contact between the agency and the
victim's family.

**FTR Fire Time Report (Form OF-288)**

The official time reporting form for recording hours worked on an
incident.

**Incident Command System (ICS)**

A standardized on-scene emergency management concept specifically
designed to allow its user(s) to adopt an integrated organizational
structure equal to the complexity and demands of single or multiple
incidents, without being hindered by jurisdictional boundaries.

**Incident Management Team (IMT)**

The incident commander, and appropriate general and command staff,
assigned to an incident.

**Line Officer**

Managing officer, or designee, of the agency, division thereof, or
jurisdiction having statutory responsibility for incident mitigation and
management. *See also:* Agency Administrator.

**Office of Workers' Compensation Programs (OWCP)**

The Federal office, under the Department of Labor, charged with
administering the Federal Employees' Compensation Act, which authorizes
medical care and compensation for periods of disability for Federal
employees who sustain traumatic injuries and occupational diseases in
the performance of duty.

**Peer Support**

Employees or individuals trained in peer counseling CISM process,
including CISD and defusings.

**Tort**

The Agency Federal Tort Claims Act is the avenue a private individual
has to file a claim against an employee of the Federal government or the
Federal government in general.

**ACRONYMS**

**Appendix I**

AD Administratively Determined

AAR After Action Review

BIA Bureau of Indian Affairs

BLM Bureau of Land Management

BPA Blanket Purchase Agreement

CISM Critical Incident Stress Management

DOI Department of the Interior

EAP Employee Assistance Program

EFF Emergency Firefighter

FEMA Federal Emergency Management Agency

FOIA Freedom of Information Act

FS U.S.D.A. Forest Service

FWS U.S. Fish and Wildlife Service

HRSP Human Resource Specialist

ICS Incident Command System

IMT Incident Management Team

MOA Memorandum of Agreement

MOU Memorandum of Understanding

NFFF National Fallen Firefighters Foundation

NPS National Park Service

OSHA Occupational Safety and Health Administration

PIO Public Information Officer

OWCP Office of Workers' Compensation Programs

PO Post Office

SSA Social Security Administration

USDA United States Department of Agriculture

USDI United States Department of the Interior

WFFF Wildland Firefighter Foundation

**SOURCES OF ADDITIONAL INFORMATION**

**Appendix J**

This is a partial list of information and/or sites that may be helpful
in your respective situation. You are encouraged to become familiar with
these sites, obtain these documents, and any others as needed.

-   Interagency Incident Business Management Handbook and Supplements
    [([www.nwcg.gov/pms/pubs/pubs.htm](http://www.nwcg.gov/pms/pubs/pubs.htm))]{.underline}

-   BLM Employee Casualty Guide for Managers and Supervisors
    [([www.blm.gov/nhp/efoia/nhrmc/2000/IB/HRIB2000-108.pdf)](http://www.blm.gov/nhp/efoia/nhrmc/2000/IB/HRIB2000-108.pdf))]{.underline}

-   Local Unit Emergency Operating Plans Wildland Firefighter Foundation
    (Family Liaison and LODD Tool Kit)
    ([[www.wffoundation.org]{.underline}](http://www.wffoundation.org/))

-   National Fallen Firefighters Foundation (Handling LODD)
    ([[www.firehero.org/]{.underline}](http://www.firehero.org/))

-   Department of Justice (Public Safety Officer Benefits Program)

([[www.ojp.usdoj.gov/BJA/grant/psob/psob_main.html]{.underline}](http://www.ojp.usdoj.gov/BJA/grant/psob/psob_main.html))

-   Geographic Area Coordination Centers
    ([[www.nifc.gov/nicc/]{.underline}](http://www.nifc.gov/nicc/))

-   U.S. Fire Administration
    ([[www.usfa.dhs.gov](http://www.fema.gov/))\
    ]{.underline}

-   International Critical Incident Stress Foundation
    ([[www.icisf.org/]{.underline}](http://www.icisf.org/))

-   Interagency Standards for Fire and Fire Aviation Operations (Red
    Book)
    ([[www.nifc.gov/policies/red_book.htm]{.underline}](http://www.nifc.gov/policies/red_book.htm))

-   Accident Investigation Resources
    ([[www.nifc.gov/safety/accident_resources.htm]{.underline}](http://www.nifc.gov/safety/accident_resources.htm))

-   NWCG Safety and Health Working Team
    ([[www.nwcg.gov/team/shwt/index2.htm]{.underline}](http://www.nwcg.gov/team/shwt/index2.htm))