---------------------------------------- ------------------------------
  **Summary of Disability-Related          
  Complaint Data**                         

                                           

  **[Domestic Carriers]{.underline}**      

  **Total number of complaints submitted:  
  13,926**                                 

                                           

  **Carrier Name**                         **Number of Complaints**

  AERODYNAMICS, INC.                       0

  AEROSUR USA                              0

  AIRTRAN                                  190

  ALASKA AIRLINES                          184

  ALLEGIANT                                35

  ALOHA AIRLINES                           19

  AMERICAN AIRLINES                        3,187

  AMERICAN EAGLE AIRLINES                  500

  AMERISTAR AIR CARGO, INC.                0

  ATA                                      60

  ATLANTIC SOUTHEAST AIRLINES              289

  AVIATION CONCEPTS                        0

  BOSTON-MAINE AIRWAYS                     0

  TEM ENTERPRISES/XTRA AIRWAYS             1

  CHAMPION AIR                             11

  COMAIR                                   245

  COMPASS                                  4

  CONTINENTAL                              499

  CONTINENTAL MICRONESIA                   0

  DELTA AIR LINES                          2,532

  EOS AIRLINES                             1

  EXECUTIVE AIRLINES                       21

  FALCON AIR EXPRESS, INC.                 0

  FREEDOM AIRLINES                         59

  FRONTIER AIRLINES                        75

  GOJET AIRLINES, LLC                      2

  HAWAIIAN AIRLINES                        130

  HORIZON AIR                              114

  ISLAND AIR                               1

  JETBLUE                                  161

  MAXJET AIRWAYS, INC.                     0

  MESA AIRLINES                            150

  MESABA AIRLINES                          45

  MIAMI AIR INT\'L                         0

  MIDWEST AIRLINES                         26

  NORTH AMERICAN AIRLINES                  0

  NORTHWEST AIRLINES                       1,403

  OMNI AIR INTERNATIONAL, INC.             4

  PACE AIRLINES                            0

  PINNACLE AIRLINES                        409

  PRIMARIS AIRLINES                        0

  PSA                                      14

  REPUBLIC AIRLINES                        4

  RYAN INTL AIRLINES                       2

  SHUTTLE AMERICA                          53

  SIERRA PACIFIC AIRLINES                  0

  SKY KING                                 0

  SKYBUS AIRLINES                          24

  SKYWEST                                  212

  SOUTHWEST AIRLINES                       698

  SPIRIT AIR LINES                         82

  SUN COUNTRY                              39

  UNITED AIRLINES                          1,091

  USA 3000                                 38

  USAIRWAYS                                1,312

  VICTORY AIR TRANSPORT                    0

  VIRGIN AMERICA                           0

  WORLD AIRWAYS                            0

  58 CARRIERS                              13,926
  ---------------------------------------- ------------------------------

  ------------------------- ---------- ---------- ---------- ------------ -------------- ------------ -------- ----------- ------------ ----------- ---------- -------------- ----------- --- ------------
  **Summary of Complaints                                                                                                                                                                     
  By Complaint Category**                                                                                                                                                                     

                                                                                                                                                                                              

  **[Domestic                                                                                                                                                                                 
  Carriers]{.underline}**                                                                                                                                                                     

  **Total number of                                                                                                                                                                           
  complaints                                                                                                                                                                                  
  submitted:  13,926**                                                                                                                                                                        

                                                                                                                                                                                              

                            Vision     Hearing    Vision &   Paraplegic   Quadriplegic   Other        Oxygen   Stretcher   Other        Other       Mentally   Communicable   Allergies       Total of
                            Impaired   Impaired   Hearing                                Wheelchair                        Disability   Assistive   Impaired   Disease                        Category of
                                                  Impaired                                                                              Device                                                Complaints

  Refusal To Board          2          0          0          2            0              17           62       0           49           1           3          1              7               144
  Passenger                                                                                                                                                                                   

  Refusal to Board w/o      1          0          0          1            0              0            0        0           6            0           2          0              0               10
  Attendant                                                                                                                                                                                   

  Security Issues Regarding 0          0          1          1            0              10           2        0           13           3           0          0              1               31
  Disability                                                                                                                                                                                  

  Aircraft Not Accessible   2          0          1          3            0              69           3        2           20           35          0          0              1               136

  Airport Not Accessible    0          0          0          1            0              18           0        0           13           0           0          0              0               32

  Advance Notice Dispute    0          0          0          0            0              6            3        0           5            1           0          0              5               20

  Seating Accommodation     15         12         3          15           13             308          4        3           862          7           16         0              18              1,276

  Failure to Provide        104        68         12         25           34             7,366        138      2           1,146        104         51         0              119             9,169
  Assistance                                                                                                                                                                                  

  Damage to Assistive       2          2          0          4            7              474          1        0           24           136         0          0              0               650
  Device                                                                                                                                                                                      

  Storage and Delay of      2          2          1          9            1              311          16       0           88           233         0          0              0               663
  Assistive Device                                                                                                                                                                            

  Service Animal Problem    9          1          2          0            0              6            0        0           109          5           10         0              1               143

  Unsatisfactory Info       10         9          2          4            3              140          56       0           111          23          2          1              63              424

  Other                     10         25         2          2            4              522          73       1           410          30          9          0              140             1,228

  Total of Category of      157        119        24         67           62             9,247        358      8           2,856        578         93         2              355             13,926
  Disability                                                                                                                                                                                  
  ------------------------- ---------- ---------- ---------- ------------ -------------- ------------ -------- ----------- ------------ ----------- ---------- -------------- ----------- --- ------------