**Healthcare Leadership Forum**

The Healthcare Leadership Forum (HLF) is a comprehensive, 3-phase series
of workshops aimed at developing leadership competencies. The HLF
process delivers the essential skills needed to achieve success at the
senior level of health care organizations.

This forum is designed by healthcare executives for healthcare
executives and begins with an application process and a signed statement
of commitment. Prior to attending the Phase I, 3-day immersion
experience, the Multi-Factor Leadership Questionnaire (MLQ) will be
conducted. This powerful self-assessment tool will offer participants
the individualized baseline data they will need to examine their unique
leadership styles. The MLQ survey process will be repeated during Phase
II and analyzed for change during Phase III.

Required readings include three dynamic and inspirational books that
have topped the best seller list. These include:

-   "Leading with Soul"

> by Lee G. Bolman and Terrance E. Deal
>
> Jossey-Bass Publishers, San Francisco, Ca. (1995)

-   "Who Moved My Cheese"

by Spencer Johnson, M.D.

G. P. Putnam's Sons, New York, NY (1998)

-   "Primal Leadership, Realizing the Power of Emotional Intelligence"

by Daniel Goleman, Richard Boyatzis, and Annie McKee

Harvard Business School Publishing, Boston, Mass (2002)

The Healthcare Leadership Forum is targeted for senior executives and
for those aspiring to lead healthcare facilities and health care
businesses in the public and private sectors. This 6-month commitment to
leadership development is designed to inspire, motivate, challenge and
create new levels of professional success for senior executives.

> "The significant problems we face today cannot be solved at the same
> level of thinking we were at when we created them."

-Albert Einstein

# Phase I Curriculum

## Day 1. Leadership Styles and Emotional Intelligence

> The Full-range Leadership Model uses observable activity to describe
> and trace relationships between leaders and followers.
> Review/discussion of "The 4 I's of Transformational Leadership":

-   Intellectual Stimulation (willingness to think)

-   Inspirational Motivation (willingness to excel)

-   Individualized Consideration (willingness to develop), and

-   Idealized Influence (willingness to trust & emulate the leader)

Participants will review the results of their MLQ surveys and compare
how they are currently performing using the Full-range leadership model
as the goal for professional leadership development.

#### Day 2. Six Sigma - An overview

> Six Sigma is the most powerful breakthrough management tool ever
> devised, promising significant cost reductions, increased market
> share, and overall organizational improvement. It is a bottom line
> results oriented strategy with customer satisfaction as the key
> driver. Six Sigma goes beyond the use of tools to detect defects and
> errors to relating the cost of an error to customer satisfaction and
> profitability. The methodology takes the quality and business
> improvement concepts developed over the last half century and applies
> it to a focused improvement process. The result is a disciplined
> results oriented approach.

Participants will learn how Six Sigma has impacted the aerospace
industry and discuss application of these concepts to healthcare. The
challenge will be to more fully and continuously demonstrate leadership
from within and among followers by adopting strategies that embrace
quality, ethics, team building and innovative problem solving.

## Day 3 The Healthcare Environment -- A Reality Check

Linking leadership to values and decision-making is at the heart of

> Transformational Leadership. A key leader in the healthcare arena will
> focus on what is important in today's market place from their
> individual perspective.....a perspective that merits paying attention
> to since the guest presenter will speak from a position of authority
> and responsibility. Speakers will be recruited from the highest level
> of healthcare organizations with topics based on their organizational
> priorities as related to leadership development. Agreement to join the
> HLF as a presenter has already been confirmed with leaders in health
> insurance and public health. Other invitees will include hospital
> system administrators, medical directors, academicians, and others.
> Presenters will spend the afternoon working among project teams to
> demonstrate how leadership styles may be applied to real-world
> settings.

Participants will complete an exercise that requires them to make
specific judgements regarding the allocation of scarce resources.
Resource allocation decisions will be made both individually as well as
in teams to examine the influence of each leader's personal values as
well as to apply intellectual stimulation and individualized
consideration. Leadership methodologies will demonstrate how decision
making is built upon inter-functional consensus. The objective is to
examine the implications of transformational leadership for the
differences between individual leader values and the values orientation
of the team. The "4 I's of Transformational Leadership" will be used to
achieve team consensus in allocating scarce resources.

**Special Note:** *As part of the pre-program process participants will
declare areas of interest on the application form. This information will
be collated and serve as the foundation for topics to be developed by
the project teams Participants will self-select into project teams. The
goal is for each person to use the information and skills obtained
during HLF as the core component of their projects. This action-based
learning model is a process - not an end game. Projects will be
developed using specific situations currently at the forefront of the
healthcare environment and ideally at issue within one or all of their
work settings. At the conclusion of day 3 the teams will present an
overview of their proposed projects for development over the next 6
months. Guidance will be provided to achieve optimum success.*

**"Contrary to the opinions of many people, leaders are not born.
Leaders are made, and they are made by effort and hard work."**

**- Vince Lombardi**

## Phase II Curriculum (on going monthly meetings)

## Month 2 Team Building Exercise 

*Whitewater Rafting and/or Ropes Course*

To build team spirit and continue process of learning the 'WIIFM' (e.g.,
What's In It For Me) approach to systems development.

##### Month 3 Book Review and Project Update

*"Primal Leadership"*

To discuss the international bestseller and the role of emotional
intelligence in leadership. The authors argue that a leader's emotions
are contagious and that if a leader resonates energy and enthusiasm, an
organization thrives.

To provide time for project updates and peer review.

##### Month 4 Presentation Skills/Communication Workshop

> To ensure team projects are presented in a format and style consistent
> with demands made by organizations for their top leadership.

##### Month 5 Multi-factor Leadership Questionnaire re-survey

*Organizational Description Questionnaire (ODQ)*

To conduct the re-survey for analysis in Phase III.

Participants will convene once each month to work on team projects,
offer a brief project update, and to participate in a skill building
workshop. This will allow for problem solving within and among teams and
for mentoring opportunities.

**Special Note:** *At this juncture participants often feel overwhelmed
and unable to continue due to conflicting priorities. For this reason it
is essential that the commitment of their employers and involvement of
their co-workers which will mean the difference between success and
failure. Thus, each work site becomes involved in the leadership
development process as part of the extended team.*

**"When you see that you can find and enjoy new cheese, you change
course."**

**-Spencer Johnson, M.D.**

### Phase III Curriculum

### Day 1. The Square Wheels of Change

> A discussion on the traditions and culture within an organization will
> be facilitated using a graphic format developed by Performance
> Management Co., the *Square Wheels of Change*. Participants will
> examine the way things have "always been done", systems and procedures
> designed to respond to quality and service improvement,
> inter-departmental issues and conflicts, any common base of experience
> that does not move smoothly forward and anything that causes things to
> "thump and bump" along the way.

Participants will review the MLQ re-survey to determine levels of
improvement and change in leadership styles within the definition of the
"4 I's of Transformational Leadership".

### Day 2 Team Projects Presented

> Day 2 concludes the 6-month intensive series of workshops with the
> presentation of team projects to an invited audience of key healthcare
> stakeholders.

Participants will provide an overview of their team projects with the
accent placed on the leadership development process. The results of the
projects will be reviewed allowing time for questions and answers. A
reception and "graduation" will follow.