**Index:**

[What is NAMS? 2](#what-is-nams)

[Who has access to NAMS? 2](#who-has-access-to-nams)

[How do I access the NAMS login page?
2](#how-do-i-access-the-nams-login-page)

[How do I obtain a user ID and password for NAMS?
3](#how-do-i-obtain-a-user-id-and-password-for-nams)

[I forgot my NAMS password and/or the answers to my authentication
questions. How can I get this information?
3](#i-forgot-my-nams-password-andor-the-answers-to-my-authentication-questions.-how-can-i-get-this-information)

[How do I change my NAMS password? 4](#how-do-i-change-my-nams-password)

[I forgot my NAMS user ID. How do I retrieve this information?
4](#i-forgot-my-nams-user-id.-how-do-i-retrieve-this-information)

[How do I change my answers to the NAMS authentication questions?
4](#how-do-i-change-my-answers-to-the-nams-authentication-questions)

[How do I update my personal profile in NAMS?
4](#how-do-i-update-my-personal-profile-in-nams)

[How do I cancel an existing NAMS request?
4](#__RefHeading___Toc207605444)

[How long does it take for a request to be approved in NAMS?
5](#how-long-does-it-take-for-a-request-to-be-approved-in-nams)

[How can I expedite the approval process?
5](#how-can-i-expedite-the-approval-process)

[What does "Business Justification" refer to when filling out a NAMS
request?
5](#what-does-business-justification-refer-to-when-filling-out-a-nams-request)

[What does the "Account Expiration Date" refer to when filling out a
NAMS request?
5](#what-does-the-account-expiration-date-refer-to-when-filling-out-a-nams-request)

[Who can act as a Sponsor? 6](#who-can-act-as-a-sponsor)

[Can a person have more than one Sponsor?
6](#can-a-person-have-more-than-one-sponsor)

[How do I change my Sponsor on a pending account request?
6](#how-do-i-change-my-sponsor-on-a-pending-account-request)

[Why was I selected as a Sponsor? 6](#why-was-i-selected-as-a-sponsor)

[How do I request access to an application if I do not have a NAMS
account?
7](#how-do-i-request-access-to-an-application-if-i-do-not-have-a-nams-account)

[How do I find out the status of a NAMS application account request?
7](#how-do-i-find-out-the-status-of-a-nams-application-account-request)

[How do I request access to an application that does not appear in NAMS?
8](#how-do-i-request-access-to-an-application-that-does-not-appear-in-nams)

[Where can I find a list of applications that can be accessed through
NAMS?
8](#where-can-i-find-a-list-of-applications-that-can-be-accessed-through-nams)

[What training resources are available for NAMS?
8](#what-training-resources-are-available-for-nams)

[How do I get an application added to NAMS?
8](#how-do-i-get-an-application-added-to-nams)

[What is the difference between NAMS, IdMAX, and PIV?
8](#what-is-the-difference-between-nams-idmax-and-piv)

[What is the difference between an Agency user ID and an application ID?
9](#what-is-the-difference-between-an-agency-user-id-and-an-application-id)

[What online resources are available for more information on NAMS?
9](#what-online-resources-are-available-for-more-information-on-nams)

# What is NAMS?

The NASA Account Management System is a Web-based application that
provides account management for the Agency. The system is a repository
of user account information, access requests, and account maintenance
processes for NASA employees, contractors, and remote users such as
educators and foreign users.

# Who has access to NAMS?

Everyone with a NASA identity and access to the NASA network may use
NAMS.

# How do I access the NAMS login page?

Visit the NAMS login page online at
<https://idmax.nasa.gov/idm/user/login.jsp>. NAMS must be accessed from
within the NASA network, or remotely via the Virtual Private Network
(VPN) or using Secure Nomadic Access (SNA).

# How do I obtain a user ID and password for NAMS?

Visit the NAMS login page online at
<https://idmax.nasa.gov/idm/user/login.jsp>. Then follow the
instructions.

![](media/image1.png){width="5.998611111111111in"
height="4.499305555555556in"}

# I forgot my NAMS password and/or the answers to my authentication questions. How can I get this information? 

To reset your password, click on the "**Forgot Your Password**?" button
in NAMS to answer the authentication questions. However, if you are
unable to answer the security questions, you must contact the NAMS Help
Desk at 1-866-419-6297.

# How do I change my NAMS password?

Log into the NAMS Web site, and click on the "**Change Your
Password(s)**" link under the User Self Service Tools menu.

# I forgot my NAMS user ID. How do I retrieve this information?

You can retrieve your Agency-wide user ID by accessing the [Enterprise
Directory online](https://webdir.nasa.gov/dir/index.html). Just enter
your first and last names in the search criteria fields, and click on
the "Submit Query" button.

# How do I change my answers to the NAMS authentication questions?

Log into the NAMS Web site, and click on the "Update Answers to
Authentication Questions" link under the User Tools menu.

# How do I update my personal profile in NAMS?

Contact the NAMS Help Desk at 1-866-419-6297.

# How do I cancel an existing NAMS request?

Contact your Sponsor and ask him/her to reject the existing request. If
the Sponsor has already approved the request, contact the NAMS Help Desk
at 1-866-419-6297. Once the request is approved by the Application
Approver and Provisioner, the User must request to close the application
account in NAMS.

# How long does it take for a request to be approved in NAMS?

The amount of time it takes for the approval and creation of accounts is
based on the Urgency Level approved by the Sponsor. The Processing Time
represents the *maximum* time for a request. In general, a Normal
urgency level can be approved within 24 hours.

  ----------------------------------- -----------------------------------
  ***Urgency Level***                 ***Processing Time***

  Normal                              4 - 7 days

  Priority                            2 - 4 days

  Emergency                           2 hours or less
  ----------------------------------- -----------------------------------

# How can I expedite the approval process?

To request an expedited approval, specify an Urgency Level of Priority
or Emergency, as appropriate, and then provide the reason for your
urgency in the Business Justification field. Your Sponsor will have to
approve any requests for Priority, and the Emergency requests will need
to be approved by your Center's AAO.

# What does "Business Justification" refer to when filling out a NAMS request?

The "Business Justification" is the business requirement which includes
the function you are performing, your role, and any special access
and/or privileges you require.

# What does the "Account Expiration Date" refer to when filling out a NAMS request?

All application accounts are limited to a maximum of one year from the
request date. The User and Sponsor will be sent an e-mail reminder 30
days prior to the account expiration. The User or Sponsor will need to
renew the account request.

# Who can act as a Sponsor?

A Civil Servant's NAMS Sponsor is the reviewing official-of-record for
the Performance Plan of the requester---or that person's Web-Based Time
and Attendance System (WebTADS) approver.

A Contractor or Temporary Employee's NAMS Sponsor is that person's
immediate supervisor or manager with a NASA identity and access to the
NASA network.

# Can a person have more than one Sponsor?

Yes, a person can have more than one Sponsor. However, NAMS only allows
one Sponsor per user application request at a time.

# How do I change my Sponsor on a pending account request?

Contact the NAMS Help Desk at 1-866-419-6297 to cancel the request. Then
resubmit the request in NAMS with the correct Sponsor selected.

# Why was I selected as a Sponsor?

Contact the User or Requester to verify the request. However, if you
were selected as the Sponsor in error, reject the request.

# How do I request access to an application if I do not have a NAMS account?

Visit the NAMS login page online at
<https://idmax.nasa.gov/idm/user/login.jsp>. Then follow the
instructions.

![](media/image1.png){width="5.998611111111111in"
height="4.499305555555556in"}

# How do I find out the status of a NAMS application account request?

Use the NAMS Request Status Viewer tool on the NAMS Main Menu to find
out the status of your request.

# How do I request access to an application that does not appear in NAMS?

If the application does not appear in NAMS, it has not yet undergone the
NAMS integration process. You must use your existing center's account
request process to request access to that application.

# Where can I find a list of applications that can be accessed through NAMS?

On the NAMS login page there is a button that says "List of
Applications", click that link to view all application that are
currently listed in NAMS. You can also access the list after you login
by clicking on the "NAMS Application List".

# What training resources are available for NAMS?

Go to the [System for Administration, Training, and Educational
Resources for NASA (SATERN)](https://saterninfo.nasa.gov/) Web site and
search the catalog for NAMS.

# How do I get an application added to NAMS?

To have an application added to NAMS, the Application Owner will need to
contact the Center NAMS Account Authorization Official (AAO) for
instructions. For a list of AAO's click
[here](http://nise.nasa.gov/POC/POC_NASAAccountMgmt.html).

# What is the difference between NAMS, IdMAX, and PIV?

Essentially, all three names refer to the same system.

-   NAMS is the interface used to request access and manage application
    accounts.

-   IdMAX is the Center's security interface to enter and manage user
    information in NAMS.

-   PIV is the Personal Identity Verification interface which is used to
    create NASA identities and badge requests.

# What is the difference between an Agency user ID and an application ID?

The Agency user ID is assigned when you obtain a NASA identity. Your
Agency user ID (AUID) is also used to access NAMS. An application ID is
the user ID required by the application to gain access. Depending on the
application, your application ID may be the same as your Agency user ID.
You can find your AUID by going to [NASA's Enterprise
Directory](https://webdir.nasa.gov/) and searching on your name. Your
AUID will be listed as your Agency ID.

# What online resources are available for more information on NAMS?

-   Visit the [NAMS@HQ Web page](http://www.hq.nasa.gov/itcd/nams.html)

-   Visit the [NAMS project
    page](http://nise.nasa.gov/PROJECTS/Nasa_AccountMgmt.html)

-   Visit the [NASA CIO website for
    NAMS](http://insidenasa.nasa.gov/ocio/infrastructure/nams.html)