--------------------------------------------- -------------------------
  **Summary of Disability-Related Complaint     
  Data**                                        

                                                

  **[U.S. Carriers]{.underline}**               

  Total number of complaints                    
  submitted: **[ 12,194]{.underline}**          

                                                

  **Carrier Name**                              **Number of Complaints**

  AERODYNAMICS, INC.                            0

  AIR WISCONSIN                                 168

  AIRTRAN                                       134

  ALASKA AIRLINES                               265

  ALLEGIANT                                     31

  ALOHA AIRLINES                                10

  AMERICA WEST                                  380

  AMERICAN AIRLINES                             2616

  AMERICAN EAGLE AIRLINES                       443

  ATA                                           68

  ATLANTIC SOUTHEAST AIRLINES                   209

  AVIATION CONCEPTS                             0

  BOSTON-MAINE AIRWAYS                          4

  CASINO EXPRESS                                1

  CHAMPION AIR                                  6

  CHAUTAUQUA AIRLINES, INC                      97

  COMAIR                                        238

  CONTINENTAL                                   614

  CONTINENTAL MICRONESIA                        5

  DELTA AIR LINES                               1669

  EOS AIRLINES                                  0

  EXECUTIVE AIRLINES                            43

  FALCON AIR EXPRESS                            1

  FRONTIER AIRLINES                             69

  GOJET AIRLINES, LLC                           0

  HAWAIIAN AIRLINES                             115

  HORIZON AIR                                   84

  INDEPENDENCE AIR/ATLANTIC COAST AIR           20

  JETBLUE                                       344

  MAXJET AIRWAYS, INC.                          0

  MESA AIRLINES                                 230

  MESABA AIRLINES                               198

  MIAMI AIR INT\'L                              0

  MIDWEST AIRLINES                              22

  NORTH AMERICAN AIRLINES                       0

  NORTHWEST AIRLINES                            1404

  OMNI AIR INTERNATIONAL, INC.                  6

  PACE AIRLINES                                 1

  PRIMARIS                                      0

  PSA                                           66

  REPUBLIC AIRLINES                             0

  RYAN INTL AIRLINES                            2

  SHUTTLE AMERICA                               18

  SIERRA PACIFIC AIRLINES                       0

  SKY KING                                      0

  SKYSERVICE AIRLINES INC                       10

  SKYWEST                                       142

  SOUTHWEST AIRLINES                            527

  SPIRIT AIR LINES                              64

  SUN COUNTRY                                   41

  TRANS STATES AIRLINES                         9

  UNITED AIRLINES                               1294

  USA 3000                                      20

  USAIRWAYS                                     506

  VICTORY AIR TRANSPORT                         0

  WORLD AIRWAYS                                 0

  56 U.S. Carriers                              
  --------------------------------------------- -------------------------

  ---------------------------------- ---------- ---------- ---------- ------------ -------------- ------------ -------- ----------- ------------ ----------- ---------- -------------- ----------- --- ------------
  **Summary of Complaints By                                                                                                                                                                           
  Complaint Category**                                                                                                                                                                                 

                                                                                                                                                                                                       

  **[U.S. Carriers]{.underline}**                                                                                                                                                                      

  Total number of complaints                                                                                                                                                                           
  submitted:  [12,194]{.underline}                                                                                                                                                                     

                                                                                                                                                                                                       

  Category of Complaints             Vision     Hearing    Vision &   Paraplegic   Quadriplegic   Other        Oxygen   Stretcher   Other        Other       Mentally   Communicable   Allergies       Total of
                                     Impaired   Impaired   Hearing                                wheelchair                        Disability   Assistive   Impaired   Disease                        Categoty of
                                                           Impaired                                                                              Device                                                Complaints

  Refusal To Board Passenger         0          0          0          0            0              24           25       0           32           1           8          3              2               95

  Refusal to Board w/o Attendant     0          0          0          0            0              1            2        0           5            0           1          0              0               9

  Security Issues Regarding          0          2          0          0            0              15           1        0           14           1           1          0              0               34
  Disability                                                                                                                                                                                           

  Aircraft Not Accessible            1          1          0          4            1              84           0        0           21           26          2          0              3               143

  Airport Not Accessible             2          0          1          1            0              34           0        0           16           0           0          0              0               54

  Advance Notice Dispute             0          0          0          0            0              11           13       0           6            2           0          0              5               37

  Seating Accommodation              20         13         6          5            7              220          2        0           822          5           12         0              11              1123

  Failure to Provide Assistance      107        65         26         38           29             6640         177      0           941          102         30         2              93              8250

  Damage to Assistive Device         0          0          1          15           6              505          2        0           23           111         5          1              0               669

  Storage and Delay of Assistive     2          2          1          5            5              213          6        0           68           150         2          0              0               454
  Device                                                                                                                                                                                               

  Service Animal Problem             12         4          2          0            1              1            0        0           52           0           3          0              2               77

  Unsatisfactory Info                10         35         1          5            3              112          38       0           90           14          12         0              28              348

  Other                              17         26         0          3            3              254          86       0           287          40          7          0              178             901

  Total of Category of Disability    171        148        38         76           55             8114         352      0           2377         452         83         6              322             12194
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