**TABLE OF CONTENTS**

**Compendium of State Best Practices and**

**Good Ideas in Child Support Enforcement \-- 2003**

**ARIZONA**

Quality Incentives
Team.........................................................................................................1

**CALIFORNIA**

Statewide Ombudsperson and Complaint Resolution Hearing
Process.......................................\.... .3

Regional
Administrators.........................................................................................................7

The Collectibility Study -- Examining Child Support Arrears
...........................................................9

**COLORADO**

Pre-Paid Debit Card
............................................................................................................12

Performance
Analysis..........................................................................................................15

**FLORIDA**

Quarterly Interstate
Report.....................................................................................................18

**ILLINOIS**

U.S. Postal Service -- Address Change
Service..........................................................................21

EFT - Increase
Usage.......................................................................................................\....23

**NEBRASKA**

Child Support and Rural
Development.....................................................................................25

**NEW MEXICO**

New Hire Reporting -- Employer Outreach and Compliance Analysis Using
State Quarterly Wage (QW)

Data.................................................................................................................................28

**NORTH CAROLINA**

Customer Service Center
......................................................................................................32

Measure Efforts -- Get
Results................................................................................................35

**OHIO**

Administrative Liens
.............................................................................................................38

Monitoring for Improved
Performance.......................................................................................40

**OREGON**

Locate -- Improve
Performance.............................................................................................\...43

Working with Private Collection
Agencies..................................................................................46

Training on New Child Support
Guidelines.................................................................................48

User Analyst
Forums.............................................................................................................49

**PENNSYLVANIA**

Berks County
Website...........................................................................................................51

CSENet Statewide
Training....................................................................................................53

Training Sessions Dedicated to
Locate......................................................................................55

**TEXAS**

Employer
Initiative.........................................................................................................\...\...\...57

**VIRGINIA**

Network Video Conference
Demonstration................................................................................60

Collaboration Through
Co-Location..........................................................................................63

Review and
Adjust...............................................................................................................65

**WASHINGTON**

Collection Efficiency Model
...................................................................................................
67

Imaging
System..................................................................................................................
69

Federal Self-Assessment Review
Database..............................................................................
71