+-------------------------------+--------------------------------------+
| ![](media/image1.png)         | ![](media/ima                        |
| {width="0.8618055555555556in" | ge2.png){width="4.865277777777778in" |
| h                             | height="1.3875in"}                   |
| eight="0.8208333333333333in"} |                                      |
|                               |                                      |
| ###                           |                                      |
|                               |                                      |
| U.S. Department               |                                      |
|                               |                                      |
| of Transportation             |                                      |
+-------------------------------+--------------------------------------+

# 

## Air Travel Consumer Report

**A Product Of The**

####### Office of Aviation Enforcement and Proceedings

######## Aviation Consumer Protection Division

+---------------------------+------------------------------------------+
| >                         | ##                                       |
| ![](media/image3.png){wid | ###  [Issued: February 2007]{.underline} |
| th="2.0076388888888888in" |                                          |
| > heigh                   | > **Flight Delays^1^** December 2006     |
| t="1.8333333333333333in"} | >                                        |
|                           | > 12 Months Ending December 2006         |
|                           | >                                        |
|                           | > **Mishandled Baggage^1^** December     |
|                           | > 2006                                   |
|                           | >                                        |
|                           | > January-December 2006                  |
|                           | >                                        |
|                           | > **Oversales^1^** 4^th^ Quarter 2006    |
|                           |                                          |
|                           | January-December 2006                    |
|                           |                                          |
|                           | > **Consumer Complaints^2^** December    |
|                           | > 2006                                   |
|                           | >                                        |
|                           | > (Includes Disability and               |
|                           | > January-December 2006                  |
|                           | >                                        |
|                           | > Discrimination Complaints)**\          |
|                           | > \                                      |
|                           | > Customer Service Reports to**\         |
|                           | > **the Dept. of Homeland Security^3^**  |
|                           | > December 2006**\                       |
|                           | > \                                      |
|                           | > Airline Animal Incident Reports^4^**   |
|                           | > December 2006                          |
+---------------------------+------------------------------------------+

^1^ Data collected by the Bureau of Transportation Statistics. Website:
[*http://www.bts.gov/*](http://www.bts.gov/)

^2^ Data compiled by the Aviation Consumer Protection Division. Website:
[*http://airconsumer.ost.dot.gov/*](http://airconsumer.ost.dot.gov/)

^3^ Data provided by the Department of Homeland Security, Transportation
Security Administration

^4^ Data collected by the Aviation Consumer Protection Division

**[Table of Contents]{.smallcaps}**

**Section Page**

***Introduction*** \...\...\...\...\...\...\.......2

***Flight Delays***

**Explanation** \...\...\...\...\...\...\.......3

**Table 1** \...\...\...\...\...\...\.......4

> Overall Percentage of Reported Flight
>
> Operations Arriving On Time, by Carrier

**Table 1A** \...\...\...\...\...\...\.......5

> Overall Percentage of Reported Flight
>
> Operations Arriving On Time and Carrier Rank,
>
> by Month, Quarter, and Data Base to Date

**Table 2** \...\...\...\...\...\...\.......6

> Number of Reported Flight Arrivals and Percentage
>
> Arriving On Time, by Carrier and Airport

**Table 3** \...\...\...\...\...\........10

> Percentage of All Carriers\' Reported Flight Operations
>
> Arriving On Time, by Airport and Time of Day

**Table 4** \...\...\...\...\...\........12

> Percentage of All Carriers\' Reported Flight Operations
>
> Departing On Time, by Airport and Time of Day

**Table 5** \...\...\...\...\...\........14

> List of Regularly Scheduled Flights
>
> Arriving Late 80% of the Time or More (Check for all pages)

**Table 6** \...\...\...\...\...\...\...\...18

> Number and Percentage of Regularly
>
> Scheduled Flights Arriving Late 70% of the
>
> Time or More

**Table 7** \...\...\...\...\...\...\...\...19

> On-Time Arrival and Departure
>
> Percentage, by Airport

**Table 8** \...\...\...\...\...\...\...\...23

> Overall Number and Percentage of Flight
>
> Cancellations, by Carrier

**Table 9** \...\...\...\...\...\...\...\...24

Flight Causation Data, By Airline and Category

**Table 10** \...\...\...\...\...\...\...\...25

Flight Causation Data, Graphic Representation

**Footnotes** \...\...\...\...\...\...\...\...26

**Appendix** \...\...\...\...\...\...\...\...27

**Section Page**

***Mishandled Baggage***

**Explanation** \...\...\...\...\...\..........28

**Ranking\--Month** \...\...\...\...\...\..........39

**Ranking\--YTD** \...\...\...\...\...\......\....30

***Oversales***

**Explanation** \...\...\...\...\...\..........31

**Ranking\--Quarter** \...\...\...\...\...\......\....32

**Ranking---YTD** \...\...\...\...\...\......\....33

***Consumer Complaints***

**Explanation** \...\...\...\...\...\..........34

**Complaint Tables 1-5** ......\...\..........\...35

> Summary, Complaint Categories, U.S. Airlines,
>
> Incident Date, and Companies Other Than
>
> U.S. Airlines

**Rankings, Table 6 (Month)** .........\...\...\...\.....40

**Complaint Tables 1-4 (YTD)** ..................41 Summary, Complaint
Categories, U.S. Airlines,

> and Companies Other Than U.S. Airlines

**Rankings, Table 5 (YTD)** .........\...\...\...\.....45

**Complaint Categories** .........\...\...\...\.....46

***Customer Service Reports to the***

***Department of Homeland Security*** 47

***Airline Reports to DOT of Incidents Involving***

***the Loss, Injury, or Death of Animals***

***During Air Transportation*** 48

![](media/image4.wmf){width="3.3208333333333333in"
height="1.4597222222222221in"}

**[INTRODUCTION]{.underline}**

The *Air Travel Consumer Report* is a monthly product of the Department
of Transportation\'s Office of Aviation Enforcement and Proceedings
(OAEP). The report is designed to assist consumers with information on
the quality of services provided by the airlines.

The report is divided into six sections (Flight Delays, Mishandled
Baggage, Oversales, Consumer Complaints, Customer Service Reports to the
Transportation Security Administration, and Airline Reports of the Loss,
Injury, or Death of Animals During Air Transportation). The sections
that deal with flight delays, mishandled baggage and oversales are based
on data collected by the Department's Bureau of Transportation
Statistics. The section that deals with consumer complaints is based on
data compiled by the OAEP's Aviation Consumer Protection Division
(ACPD). The section that deals with customer service reports to the
Department of Homeland Security's Transportation Security Administration
(TSA) is based on data provided by TSA. The section that deals with
animal incidents during air transport is based on reports required to be
submitted by airlines to the ACPD. Each section of the report is
preceded by a brief explanation of how to read and understand the
information provided.

The report normally is released by the end of the first week of each
month. The report is available via the Internet at
[*http://airconsumer.ost.dot.gov/*](http://airconsumer.ost.dot.gov/)

![](media/image5.wmf)

**[FLIGHT DELAYS]{.underline}**

This section provides information about airline on-time performance,
flight delays, and cancellations. It is based on data filed by airlines
each month with the Department of Transportation's Bureau of
Transportation Statistics (Office of Airline Information), as described
in 14 CFR Part 234 of DOT\'s regulations. It covers nonstop
scheduled-service flights between points within the United States
(including territories) by the 20**\*** U.S. air carriers that have at
least one percent of total domestic scheduled-service passenger
revenues.

The rule requires carriers to currently report on operations to and from
the 31 U.S. airports that account for at least one percent of the
nation\'s total domestic scheduled-service passenger enplanements (see
Appendix for a complete list of the reportable airports). However, all
reporting airlines have voluntarily provided data for their entire
domestic systems, and that information is included in this report.

A flight is counted as \"on time\" if it operated less than 15 minutes
after the scheduled time shown in the carriers\' Computerized
Reservations Systems (CRS). All tables in this report except Table 4 are
based on gate arrival times; Table 4 is based on gate departure times.

In fulfilling DOT's data reporting requirements, the reporting air
carriers use automated and/or manual systems for collecting flight data.
Those using an automated system rely on the Aircraft Communication
Addressing and Reporting System (ACARS). Based on the latest information
available to DOT, of the 20**\*** reporting air carriers, 13 carriers
(America West**\***, American, American Eagle, Continental, Delta,
ExpressJet, Frontier, Hawaiian, JetBlue, Northwest, Southwest, United,
and US Airways\*) use ACARS exclusively; 3 carriers (AirTran, Atlantic
Southeast, and Comair) record arrival times manually; and 4 carriers
(Alaska, ATA, Mesa, and SkyWest) use a combination of ACARS and manual
reporting systems.

As indicated above, a carrier may voluntarily file data for its entire
domestic system. Tables 2, 3, and 4 are limited to the 31 required or
\"reportable\" airports; Tables 5, 6 and 7 contain data on flights
to/from all airports that were reported. Tables 1 and 8 each have one
column for the 31 \"reportable\" airports and another for all of the
airports reported; see footnote C for additional explanation.

Tables 1 through 4 display percentages of flight operations that were on
time, while Tables 5 and 6 show service that was late. Tables 1, 1A, and
2 present data by carrier; airlines are ranked by performance in Table 1
and are listed in alphabetical order by carrier code in Table 2 (see
Appendix for codes). Beginning with the February 1988 report, Table 1A
shows carrier rankings by month and time-series data on the percentage
of flight operations that arrived on time.

Tables 3 and 4 provide information by airport and time of day. Table 5
is a list of the most frequently delayed flights, showing the percentage
of each flight operation that was late that month and the average and
median number of minutes the flight was late. The flights with the
highest percentage of late operations are listed first in Table 5; where
percentages are identical, flights are listed alphabetically by carrier
code. Table 6, like Tables 1, 1A, and 2, presents data by carrier, but
lists the carriers in rank order from worst to best based on the number
of flights which were late 70% of the time or more. Table 7 lists more
than 200 cities in alphabetical order with the corresponding on-time
arrival and departure percentages.

Tables 3, 4, and 5 contain information on the time of day that a flight
operated. All times are local. A 10:50 a.m. departure from Atlanta is
10:50 a.m. Atlanta time; if that flight arrived in Dallas at 11:45 a.m.,
that is 11:45 a.m. Dallas time. If a flight\'s scheduled operating time
changed during the month, Table 5 shows the time that was in effect for
the last flight operation performed that month.

Table 8 displays the number of operations, number of flight
cancellations, and percentage of cancellations by air carrier for the
reportable airports and for the air carriers' domestic system.

Table 9 displays airline flight delay causation data by categories and
Table 10 provides an overall graphic representation of that data.

This report provides summary information; except for the few flights
listed in Table 5, it does not show the on-time record of individual
flights. The on-time performance for individual markets and flights can
be searched at
[*[http://www.bts.gov/programs/airline_information/airline_ontime_statistics/]{.underline}*](http://www.bts.gov/programs/airline_information/airline_ontime_statistics/)
Airline Service Quality Performance data is available for purchase as a
CD product from the BTS Product Distribution Center. It can be purchased
by calling 202-366-DATA (3282). The Department cannot respond to
inquiries about the performance of individual flights.

Information on the performance of specific flights is displayed on the
CRS used by most airlines and travel agencies. Each of the reporting
carriers\' flights have a one-digit code between 0 and 9 representing
that flight\'s percentage of on-time operations for the latest reported
month. For example, \"8\" means that flight arrived on time (within 15
minutes) between 80% and 89.9% of the time during the latest reported
month.

**\*** **Effective January 2006, data of the merged operations of US
Airways and America West Airlines are combined, and appear only as US or
US Airways data in the flight delay tables.**

**DECEMBER 2006**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 1. OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON
TIME BY CARRIER \***

  ----------------------- -------- ------------ ----------- --------- ------------ ---------- -----------
                                   **AT 31                            **AT ALL                
                                   REPORTABLE                         REPORTABLE              
                                   AIRPORTS                           AIRPORTS                
                                   B/**                               C/**                    

  **CARRIER A/**                   **NUMBER OF\ **PERCENT             **NUMBER OF\            **PERCENT
                                   AIRPORTS\    OF\                   AIRPORTS\               OF\
                                   REPORTED**   ARRIVALS\             REPORTED**              ARRIVALS\
                                                ON TIME                                       ON TIME
                                                D/**                                          D/**

  **ALOHA AIRLINES S/V**  **3**                 **83.3**    **11**                 **93.7**   

  **HAWAIIAN AIRLINES     **6**                 **61.7**    **14**                 **90.1**   
  S/**                                                                                        

  **DELTA AIR LINES S/**  **30**                **80.8**    **104**                **80.8**   

  **SOUTHWEST AIRLINES    **17**                **77.2**    **63**                 **76.9**   
  S/**                                                                                        

  **AIRTRAN AIRWAYS S/**  **22**                **76.0**    **47**                 **75.8**   

  **CONTINENTAL AIRLINES  **29**                **72.7**    **71**                 **73.4**   
  S/**                                                                                        

  **FRONTIER AIRLINES     **21**                **71.9**    **39**                 **71.8**   
  S/**                                                                                        

  **US AIRWAYS S/**       **29**                **70.9**    **82**                 **70.9**   

  **MESA AIRLINE S/**     **22**                **68.3**    **115**                **69.9**   

  **ATLANTIC SOUTHEAST    **19**                **71.5**    **138**                **69.9**   
  AIRLINES S/**                                                                               

  **UNITED AIRLINES S/**  **30**                **69.8**    **80**                 **69.4**   

  **EXPRESSJET AIRLINES   **24**                **66.1**    **113**                **69.4**   
  S/**                                                                                        

  **ATA AIRLINES S/**     **8**                 **70.1**    **13**                 **68.8**   

  **COMAIR S/**           **22**                **68.9**    **96**                 **68.5**   

  **AMERICAN AIRLINES     **28**                **66.4**    **80**                 **67.1**   
  S/**                                                                                        

  **NORTHWEST AIRLINES    **30**                **67.2**    **108**                **66.6**   
  S/**                                                                                        

  **ALASKA AIRLINES S/**  **15**                **66.1**    **45**                 **66.3**   

  **JETBLUE AIRWAYS S/**  **17**                **64.8**    **44**                 **64.8**   

  **AMERICAN EAGLE        **19**                **64.2**    **115**                **64.3**   
  AIRLINES S/**                                                                               

  **SKYWEST AIRLINES S/** **17**                **64.8**    **128**                **63.9**   

  **TOTAL**                                     **70.5**                                      **70.8**
  ----------------------- -------- ------------ ----------- --------- ------------ ---------- -----------

> **For simplicity, statistics are displayed to one decimal place.
> Actual ranking order is based on our computer carrying out the number
> of decimal places to nine.**
>
> **\* All U.S. airlines with at least one percent of total domestic
> scheduled-service passenger revenues, as determined by DOT's Bureau of
> Transportation Statistics.**
>
> **Effective January 2006, data of the merged operations of US Airways
> and America West Airlines are combined, and appear as US Airways data
> in this table.**

**DECEMBER 2006**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 1A. OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON
TIME AND CARRIER RANK, BY MONTH, QUARTER, AND DATABASE TO DATE**

<table style="width:100%;">
<colgroup>
<col style="width: 21%" />
<col style="width: 0%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
</colgroup>
<tbody>
<tr class="odd">
<td rowspan="3"><strong>CARRIER *</strong></td>
<td colspan="3"><p><strong>1st</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2"><p><strong>2nd</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2"><p><strong>3rd</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2"><p><strong>4th</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2" rowspan="2"><strong>OCT - 06</strong></td>
<td colspan="2" rowspan="2"><strong>NOV - 06</strong></td>
<td colspan="2" rowspan="2"><strong>DEC - 06</strong></td>
<td colspan="2" rowspan="2"><p><strong>12 MONTHS ENDING</strong></p>
<p><strong>DECEMBER 2006</strong></p></td>
<td colspan="2" rowspan="2"><p><strong>DATABASE T0 DATE</strong></p>
<p><strong>SEP 1987-</strong></p>
<p><strong>DECEMBER 2006</strong></p></td>
</tr>
<tr class="even">
<td colspan="3"><strong>01 – 03 2006</strong></td>
<td colspan="2"><strong>04 – 06 2006</strong></td>
<td colspan="2"><strong>07 – 09 2006</strong></td>
<td colspan="2"><strong>10 – 12 2006</strong></td>
</tr>
<tr class="odd">
<td colspan="2"><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
</tr>
<tr class="even">
<td><strong>AIRTRAN</strong></td>
<td colspan="2">75.8</td>
<td>9</td>
<td>76.6</td>
<td>12</td>
<td>73</td>
<td>14</td>
<td>73.3</td>
<td>10</td>
<td>67.1</td>
<td>16</td>
<td>76.9</td>
<td>7</td>
<td>75.8</td>
<td>5</td>
<td>74.6</td>
<td>9</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>ALASKA</strong></td>
<td colspan="2">71.7</td>
<td>17</td>
<td>76.9</td>
<td>11</td>
<td>72</td>
<td>16</td>
<td>72.4</td>
<td>12</td>
<td>79.5</td>
<td>5</td>
<td>71.2</td>
<td>16</td>
<td>66.3</td>
<td>17</td>
<td>73.3</td>
<td>15</td>
<td>75.8</td>
<td>8</td>
</tr>
<tr class="even">
<td><strong>ALOHA</strong></td>
<td colspan="2">(--)</td>
<td>(--)</td>
<td>82.6</td>
<td>2</td>
<td>93.8</td>
<td>2</td>
<td>92.8</td>
<td>1</td>
<td>91.4</td>
<td>2</td>
<td>93.2</td>
<td>1</td>
<td>93.7</td>
<td>1</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>AMERICAN</strong></td>
<td colspan="2">76.2</td>
<td>7</td>
<td>76.5</td>
<td>13</td>
<td>75.7</td>
<td>7</td>
<td>73.6</td>
<td>8</td>
<td>77.1</td>
<td>6</td>
<td>76.9</td>
<td>8</td>
<td>67.1</td>
<td>15</td>
<td>75.5</td>
<td>8</td>
<td>78.9</td>
<td>3</td>
</tr>
<tr class="even">
<td><strong>AMERICAN EAGLE</strong></td>
<td colspan="2">74.6</td>
<td>12</td>
<td>69.7</td>
<td>19</td>
<td>72.3</td>
<td>15</td>
<td>69.5</td>
<td>16</td>
<td>69.4</td>
<td>15</td>
<td>75.1</td>
<td>13</td>
<td>64.3</td>
<td>19</td>
<td>71.5</td>
<td>17</td>
<td>74.9</td>
<td>9</td>
</tr>
<tr class="odd">
<td><strong>ATA</strong></td>
<td colspan="2">71.0</td>
<td>18</td>
<td>65.0</td>
<td>20</td>
<td>69.8</td>
<td>18</td>
<td>71.7</td>
<td>15</td>
<td>73.3</td>
<td>10</td>
<td>73.3</td>
<td>15</td>
<td>68.8</td>
<td>13</td>
<td>69.4</td>
<td>18</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>ATLANTIC SOUTHEAST</strong></td>
<td colspan="2">73.1</td>
<td>15</td>
<td>70.8</td>
<td>18</td>
<td>57.0</td>
<td>20</td>
<td>63.3</td>
<td>20</td>
<td>55.0</td>
<td>20</td>
<td>65.7</td>
<td>20</td>
<td>69.9</td>
<td>10</td>
<td>66.0</td>
<td>19</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>COMAIR</strong></td>
<td colspan="2">81.0</td>
<td>3</td>
<td>78.3</td>
<td>8</td>
<td>69.2</td>
<td>19</td>
<td>66.7</td>
<td>19</td>
<td>64.9</td>
<td>19</td>
<td>66.8</td>
<td>19</td>
<td>68.5</td>
<td>14</td>
<td>73.8</td>
<td>11</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>CONTINENTAL</strong></td>
<td colspan="2">73.3</td>
<td>14</td>
<td>71.5</td>
<td>17</td>
<td>75.1</td>
<td>8</td>
<td>73.7</td>
<td>7</td>
<td>71.4</td>
<td>11</td>
<td>76.4</td>
<td>11</td>
<td>73.4</td>
<td>6</td>
<td>73.4</td>
<td>12</td>
<td>78.6</td>
<td>4</td>
</tr>
<tr class="odd">
<td><strong>DELTA</strong></td>
<td colspan="2">77.4</td>
<td>6</td>
<td>79.6</td>
<td>6</td>
<td>74.0</td>
<td>13</td>
<td>74.1</td>
<td>5</td>
<td>65.9</td>
<td>18</td>
<td>75.9</td>
<td>12</td>
<td>80.8</td>
<td>3</td>
<td>76.3</td>
<td>6</td>
<td>77.6</td>
<td>6</td>
</tr>
<tr class="even">
<td><strong>EXPRESSJET</strong></td>
<td colspan="2">74.2</td>
<td>13</td>
<td>71.8</td>
<td>16</td>
<td>75.1</td>
<td>9</td>
<td>72.1</td>
<td>14</td>
<td>70.5</td>
<td>14</td>
<td>76.7</td>
<td>10</td>
<td>69.4</td>
<td>12</td>
<td>73.3</td>
<td>14</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>FRONTIER</strong></td>
<td colspan="2">74.8</td>
<td>11</td>
<td>82.2</td>
<td>3</td>
<td>83.5</td>
<td>3</td>
<td>81.4</td>
<td>3</td>
<td>85.3</td>
<td>3</td>
<td>87.1</td>
<td>3</td>
<td>71.8</td>
<td>7</td>
<td>80.7</td>
<td>2</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>HAWAIIAN</strong></td>
<td colspan="2">93.7</td>
<td>1</td>
<td>94.6</td>
<td>1</td>
<td>95.8</td>
<td>1</td>
<td>90.9</td>
<td>2</td>
<td>91.6</td>
<td>1</td>
<td>90.9</td>
<td>2</td>
<td>90.1</td>
<td>2</td>
<td>93.8</td>
<td>1</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>JETBLUE</strong></td>
<td colspan="2">70.6</td>
<td>19</td>
<td>78.0</td>
<td>9</td>
<td>74.8</td>
<td>11</td>
<td>68.6</td>
<td>17</td>
<td>71.3</td>
<td>13</td>
<td>70.1</td>
<td>18</td>
<td>64.8</td>
<td>18</td>
<td>72.9</td>
<td>16</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>MESA</strong></td>
<td colspan="2">76.0</td>
<td>8</td>
<td>73.7</td>
<td>15</td>
<td>71.2</td>
<td>17</td>
<td>72.7</td>
<td>11</td>
<td>71.3</td>
<td>12</td>
<td>76.8</td>
<td>9</td>
<td>69.9</td>
<td>9</td>
<td>73.3</td>
<td>13</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>NORTHWEST</strong></td>
<td colspan="2">78.2</td>
<td>5</td>
<td>80.9</td>
<td>4</td>
<td>76.6</td>
<td>6</td>
<td>67.9</td>
<td>18</td>
<td>67.0</td>
<td>17</td>
<td>70.1</td>
<td>17</td>
<td>66.6</td>
<td>16</td>
<td>75.8</td>
<td>7</td>
<td>79.6</td>
<td>2</td>
</tr>
<tr class="even">
<td><strong>SKYWEST</strong></td>
<td colspan="2">75.1</td>
<td>10</td>
<td>80.9</td>
<td>5</td>
<td>78.9</td>
<td>5</td>
<td>72.2</td>
<td>13</td>
<td>75.9</td>
<td>7</td>
<td>77.1</td>
<td>6</td>
<td>63.9</td>
<td>20</td>
<td>76.8</td>
<td>5</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>SOUTHWEST</strong></td>
<td colspan="2">81.0</td>
<td>4</td>
<td>78.6</td>
<td>7</td>
<td>80.9</td>
<td>4</td>
<td>80.4</td>
<td>4</td>
<td>81.0</td>
<td>4</td>
<td>83.4</td>
<td>4</td>
<td>76.9</td>
<td>4</td>
<td>80.2</td>
<td>3</td>
<td>82.2</td>
<td>1</td>
</tr>
<tr class="even">
<td><strong>UNITED</strong></td>
<td colspan="2">73.0</td>
<td>16</td>
<td>73.7</td>
<td>14</td>
<td>74.9</td>
<td>10</td>
<td>73.8</td>
<td>6</td>
<td>73.7</td>
<td>9</td>
<td>78.5</td>
<td>5</td>
<td>69.4</td>
<td>11</td>
<td>73.9</td>
<td>10</td>
<td>76.3</td>
<td>7</td>
</tr>
<tr class="odd">
<td><strong>US AIRWAYS</strong></td>
<td colspan="2">81.0</td>
<td>2</td>
<td>77.9</td>
<td>10</td>
<td>74.8</td>
<td>12</td>
<td>73.5</td>
<td>9</td>
<td>74.6</td>
<td>8</td>
<td>75.1</td>
<td>14</td>
<td>70.9</td>
<td>8</td>
<td>76.9</td>
<td>4</td>
<td>78.4</td>
<td>5</td>
</tr>
<tr class="even">
<td colspan="2"><strong>Total</strong></td>
<td><strong>76.8</strong></td>
<td></td>
<td><strong>77.0</strong></td>
<td></td>
<td><strong>75.2</strong></td>
<td></td>
<td><strong>73.4</strong></td>
<td></td>
<td><strong>72.9</strong></td>
<td></td>
<td><strong>76.5</strong></td>
<td></td>
<td><strong>70.8</strong></td>
<td></td>
<td><strong>75.4</strong></td>
<td></td>
<td><strong>78.6</strong></td>
<td></td>
</tr>
</tbody>
</table>

> **For simplicity, statistics are displayed to one decimal place.
> Actual ranking order is based on our computer carrying out the number
> of decimal places to nine.**
>
> **\* All U.S. airlines with at least one percent of total domestic
> scheduled-service passenger revenues, as determined by DOT's Bureau of
> Transportation Statistics.**
>
> **Aloha Airlines' reporting (voluntary) effective April 2006.
> Effective January 2006, data of the merged operations of US Airways
> and America West Airlines are combined, and appear as US Airways data
> in this table.**

**DECEMBER 2006**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- ----------
  **ARRIVAL                                                                                                                                                                                 
  AIRPORT \***                                                                                                                                                                              

                  **ATL**                **BOS**                **BWI**               **CLT**                **CVG**               **DCA**               **DEN**                **DFW**     

  **CARRIER\***   **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\
                  ARR.**      TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**      TIME**

  **AA**          **681**     **70.0**   **1055**    **74.1**   **323**    **80.8**   **147**     **75.5**   **H/**                **868**    **71.8**   **697**     **57.7**   **13963**   **72.2**

  **AQ**          **H/**                 **H/**                 **H/**                **H/**                 **H/**                **H/**                **H/**                 **H/**      

  **AS**          **H/**                 **31**      **80.6**   **H/**                **H/**                 **H/**                **93**     **77.4**   **186**     **60.2**   **93**      **60.2**

  **B6**          **H/**                 **1652**    **75.7**   **H/**                **124**     **50.8**   **H/**                **H/**                **93**      **47.3**   **H/**      

  **CO**          **403**     **76.9**   **524**     **75.2**   **172**    **81.4**   **H/**                 **H/**                **373**    **76.1**   **379**     **66.5**   **325**     **73.5**

  **DL**          **13216**   **82.8**   **1300**    **86.7**   **336**    **83.6**   **146**     **82.2**   **1738**   **84.2**   **899**    **79.0**   **309**     **79.0**   **305**     **74.1**

  **EV**          **9208**    **72.5**   **H/**                 **H/**                **44**      **72.7**   **669**    **77.7**   **84**     **81.0**   **16**      **25.0**   **3**       **66.7**

  **F9**          **88**      **72.7**   **H/**                 **31**     **67.7**   **H/**                 **H/**                **83**     **77.1**   **3659**    **74.4**   **195**     **65.1**

  **FL**          **7087**    **78.7**   **919**     **79.0**   **1081**   **79.8**   **288**     **78.5**   **H/**                **165**    **69.1**   **102**     **64.7**   **351**     **64.7**

  **HA**          **H/**                 **H/**                 **H/**                **H/**                 **H/**                **H/**                **H/**                 **H/**      

  **MQ**          **119**     **63.9**   **1295**    **74.4**   **194**    **63.9**   **441**     **57.4**   **438**    **62.8**   **852**    **72.1**   **H/**                 **8199**    **70.8**

  **NW**          **378**     **63.0**   **391**     **68.8**   **310**    **63.9**   **214**     **59.3**   **11**     **63.6**   **532**    **65.2**   **302**     **47.0**   **324**     **61.7**

  **OH**          **659**     **73.3**   **1265**    **69.2**   **306**    **70.6**   **232**     **67.2**   **6294**   **75.7**   **517**    **60.2**   **72**      **55.6**   **107**     **59.8**

  **OO**          **91**      **65.9**   **H/**                 **H/**                **H/**                 **93**     **58.1**   **H/**                **4371**    **54.8**   **108**     **50.0**

  **TZ**          **H/**                 **H/**                 **H/**                **H/**                 **H/**                **109**    **81.7**   **H/**                 **134**     **69.4**

  **UA**          **214**     **72.4**   **917**     **74.7**   **473**    **72.1**   **163**     **71.2**   **57**     **77.2**   **407**    **67.1**   **6803**    **67.0**   **537**     **67.2**

  **US\*\***      **225**     **64.9**   **1557**    **78.7**   **375**    **65.1**   **6087**    **73.5**   **H/**                **2282**   **79.4**   **416**     **65.9**   **524**     **58.6**

  **WN**          **H/**                 **H/**                 **5038**   **83.7**   **H/**                 **H/**                **H/**                **996**     **69.2**   **H/**      

  **XE\*\*\***    **240**     **78.3**   **34**      **67.6**   **198**    **60.1**   **448**     **62.1**   **283**    **65.7**   **240**    **70.0**   **47**      **68.1**   **212**     **74.5**

  **YV**          **186**     **67.7**   **110**     **74.5**   **75**     **81.3**   **1927**    **71.6**   **H/**                **H/**                **1151**    **59.5**   **84**      **60.7**

  **TOTAL**       **32795**   **77.8**   **11050**   **76.3**   **8912**   **79.5**   **10261**   **71.5**   **9583**   **76.3**   **7504**   **73.9**   **19599**   **64.6**   **25464**   **70.9**
  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- ----------

**\* See Appendix at end of this section for list of airport and carrier
codes.**

**\*\* Effective January 2006, data of the merged operations of US
Airways and America West Airlines are combined, and appear only as US
data in this table.**

**\*\*\* Effective July 2006, the carrier code for ExpressJet Airlines
changed in this report from RU to XE.**

**DECEMBER 2006**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- ---------- ----------- ---------- ----------- ----------
  **ARRIVAL                                                                                                                                                                                  
  AIRPORT \***                                                                                                                                                                               

                  **DTW**                **EWR**                **FLL**               **IAD**               **IAH**                **JFK**                **LAS**                **LAX**     

  **CARRIER\***   **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\
                  ARR.**      TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**      TIME**     ARR.**      TIME**     ARR.**      TIME**

  **AA**          **348**     **68.4**   **608**     **49.0**   **550**    **69.1**   **325**    **76.0**   **419**     **68.5**   **975**     **64.3**   **618**     **71.4**   **2659**    **68.2**

  **AQ**          **H/**                 **H/**                 **H/**                **H/**                **H/**                 **H/**                 **19**      **73.7**   **H/**      

  **AS**          **H/**                 **62**      **56.5**   **H/**                **H/**                **H/**                 **H/**                 **332**     **66.0**   **634**     **74.1**

  **B6**          **H/**                 **364**     **47.5**   **921**    **58.1**   **701**    **71.0**   **H/**                 **4769**    **61.9**   **276**     **73.6**   **H/**      

  **CO**          **181**     **81.2**   **5056**    **62.3**   **534**    **74.9**   **47**     **85.1**   **7744**    **78.6**   **102**     **59.8**   **462**     **81.8**   **669**     **74.4**

  **DL**          **182**     **81.3**   **371**     **64.7**   **911**    **73.1**   **293**    **82.9**   **159**     **74.2**   **1067**    **66.2**   **591**     **81.7**   **1150**    **81.0**

  **EV**          **68**      **75.0**   **H/**                 **H/**                **H/**                **76**      **48.7**   **3**       **33.3**   **59**      **49.2**   **85**      **50.6**

  **F9**          **82**      **70.7**   **H/**                 **50**     **54.0**   **H/**                **82**      **69.5**   **H/**                 **200**     **68.0**   **334**     **73.7**

  **FL**          **287**     **80.1**   **256**     **59.4**   **612**    **66.7**   **239**    **76.2**   **H/**                 **H/**                 **129**     **72.9**   **127**     **75.6**

  **HA**          **H/**                 **H/**                 **H/**                **H/**                **H/**                 **H/**                 **57**      **52.6**   **79**      **63.3**

  **MQ**          **213**     **61.0**   **278**     **43.5**   **H/**                **124**    **63.7**   **H/**                 **653**     **61.1**   **142**     **75.4**   **1789**    **82.4**

  **NW**          **8094**    **71.3**   **367**     **44.7**   **272**    **57.4**   **211**    **65.9**   **241**     **61.8**   **178**     **48.3**   **447**     **61.1**   **586**     **65.0**

  **OH**          **257**     **69.3**   **126**     **51.6**   **H/**                **210**    **60.5**   **110**     **61.8**   **1817**    **56.3**   **H/**                 **H/**      

  **OO**          **33**      **60.6**   **H/**                 **H/**                **H/**                **86**      **65.1**   **H/**                 **237**     **70.0**   **4295**    **75.2**

  **TZ**          **H/**                 **H/**                 **H/**                **H/**                **H/**                 **H/**                 **31**      **90.3**   **98**      **51.0**

  **UA**          **242**     **67.4**   **420**     **59.5**   **154**    **58.4**   **2520**   **79.8**   **246**     **70.7**   **433**     **68.4**   **982**     **73.4**   **2990**    **78.9**

  **US\*\***      **311**     **69.8**   **302**     **45.7**   **787**    **68.9**   **164**    **78.7**   **119**     **64.7**   **217**     **62.7**   **3489**    **69.4**   **893**     **71.4**

  **WN**          **583**     **75.3**   **H/**                 **1252**   **77.4**   **369**    **80.8**   **H/**                 **H/**                 **6651**    **76.3**   **3471**    **74.9**

  **XE\*\*\***    **207**     **54.1**   **5090**    **53.5**   **H/**                **329**    **66.6**   **9795**    **73.0**   **28**      **53.6**   **H/**                 **H/**      

  **YV**          **181**     **68.5**   **137**     **56.9**   **H/**                **3178**   **69.4**   **185**     **48.6**   **286**     **46.9**   **728**     **76.5**   **118**     **72.9**

  **TOTAL**       **11269**   **71.2**   **13437**   **56.5**   **6043**   **69.1**   **8710**   **73.7**   **19262**   **74.5**   **10528**   **61.1**   **15450**   **73.6**   **19977**   **74.9**
  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- ---------- ----------- ---------- ----------- ----------

> **\* See Appendix at end of this section for list of airport and
> carrier codes.**

**\*\* Effective January 2006, data of the merged operations of US
Airways and America West Airlines are combined, and appear only as US
data in this table.**

**\*\*\* Effective July 2006, the carrier code for ExpressJet Airlines
changed in this report from RU to XE.**

**DECEMBER 2006**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ----------- ---------- ---------- ----------
  **ARRIVAL                                                                                                                                                                                
  AIRPORT \***                                                                                                                                                                             

                  **LGA**                **MCO**                **MDW**               **MIA**               **MSP**                **OAK**               **ORD**                **PHL**    

  **CARRIER\***   **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\
                  ARR.**      TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**     TIME**

  **AA**          **1776**    **58.5**   **922**     **67.9**   **H/**                **3391**   **70.1**   **439**     **68.6**   **115**    **78.3**   **6486**    **51.5**   **541**    **61.6**

  **AQ**          **H/**                 **H/**                 **H/**                **H/**                **H/**                 **100**    **85.0**   **H/**                 **H/**     

  **AS**          **H/**                 **62**      **48.4**   **H/**                **31**     **35.5**   **H/**                 **435**    **69.9**   **124**     **46.8**   **H/**     

  **B6**          **246**     **61.4**   **760**     **66.7**   **H/**                **H/**                **H/**                 **441**    **75.7**   **H/**                 **H/**     

  **CO**          **390**     **59.5**   **650**     **74.5**   **90**     **56.7**   **320**    **75.6**   **135**     **85.2**   **91**     **76.9**   **405**     **57.5**   **193**    **64.2**

  **DL**          **1734**    **77.9**   **1089**    **76.7**   **H/**                **325**    **79.1**   **144**     **86.8**   **81**     **81.5**   **305**     **67.9**   **329**    **74.8**

  **EV**          **52**      **42.3**   **H/**                 **211**    **69.2**   **H/**                **135**     **58.5**   **45**     **37.8**   **H/**                 **H/**     

  **F9**          **88**      **52.3**   **77**      **66.2**   **157**    **66.2**   **H/**                **92**      **71.7**   **H/**                **H/**                 **59**     **67.8**

  **FL**          **399**     **55.4**   **1347**    **77.5**   **909**    **72.8**   **135**    **72.6**   **364**     **72.0**   **H/**                **H/**                 **533**    **70.0**

  **HA**          **H/**                 **H/**                 **H/**                **H/**                **H/**                 **H/**                **H/**                 **H/**     

  **MQ**          **1672**    **61.1**   **H/**                 **H/**                **534**    **65.9**   **H/**                 **H/**                **7847**    **50.8**   **H/**     

  **NW**          **552**     **50.9**   **583**     **62.6**   **314**    **60.8**   **150**    **54.0**   **8260**    **72.7**   **H/**                **575**     **45.6**   **359**    **52.6**

  **OH**          **1149**    **62.8**   **133**     **81.2**   **27**     **77.8**   **56**     **69.6**   **113**     **75.2**   **H/**                **230**     **50.4**   **125**    **54.4**

  **OO**          **H/**                 **H/**                 **H/**                **H/**                **58**      **62.1**   **249**    **59.8**   **4239**    **55.3**   **H/**     

  **TZ**          **230**     **54.8**   **H/**                 **415**    **73.0**   **H/**                **H/**                 **134**    **81.3**   **H/**                 **H/**     

  **UA**          **709**     **59.7**   **641**     **70.0**   **H/**                **174**    **59.8**   **482**     **69.7**   **247**    **67.2**   **7999**    **66.3**   **536**    **66.4**

  **US\*\***      **1100**    **74.5**   **797**     **70.9**   **H/**                **352**    **71.3**   **265**     **62.3**   **186**    **62.4**   **695**     **52.4**   **3981**   **66.6**

  **WN**          **H/**                 **2980**    **81.9**   **6314**   **75.5**   **H/**                **H/**                 **4121**   **75.0**   **H/**                 **1864**   **73.5**

  **XE\*\*\***    **111**     **57.7**   **31**      **83.9**   **98**     **57.1**   **14**     **64.3**   **312**     **68.6**   **H/**                **239**     **51.9**   **96**     **64.6**

  **YV**          **150**     **50.7**   **H/**                 **H/**                **H/**                **H/**                 **58**     **77.6**   **2255**    **54.2**   **72**     **58.3**

  **TOTAL**       **10358**   **63.6**   **10072**   **74.8**   **8535**   **73.8**   **5482**   **69.7**   **10799**   **72.1**   **6303**   **73.7**   **31399**   **55.9**   **8688**   **67.4**
  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ----------- ---------- ---------- ----------

**\* See Appendix at end of this section for list of airport and carrier
codes.**

**\*\* Effective January 2006, data of the merged operations of US
Airways and America West Airlines are combined, and appear only as US
data in this table.**

**\*\*\* Effective July 2006, the carrier code for ExpressJet Airlines
changed in this report from RU to XE.**

**DECEMBER 2006**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- ---------- ---------- ---------- -- --
  **ARRIVAL                                                                                                                                                                       
  AIRPORT \***                                                                                                                                                                    

                  **PHX**                **PIT**               **SAN**               **SEA**               **SFO**                **SLC**                **TPA**                  

  **CARRIER\***   **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\       
                  ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**      TIME**     ARR.**     TIME**        

  **AA**          **489**     **63.6**   **H/**                **580**    **69.3**   **487**    **62.0**   **1075**    **63.9**   **215**     **68.4**   **692**    **73.0**      

  **AQ**          **H/**                 **H/**                **31**     **83.9**   **H/**                **H/**                 **H/**                 **H/**                   

  **AS**          **310**     **63.2**   **H/**                **419**    **69.9**   **3902**   **65.5**   **533**     **65.9**   **H/**                 **H/**                   

  **B6**          **93**      **58.1**   **178**    **63.5**   **93**     **73.1**   **62**     **58.1**   **H/**                 **93**      **69.9**   **344**    **62.5**      

  **CO**          **375**     **79.7**   **67**     **86.6**   **332**    **77.1**   **411**    **65.0**   **407**     **72.5**   **83**      **74.7**   **522**    **78.0**      

  **DL**          **338**     **84.6**   **165**    **86.7**   **308**    **86.0**   **391**    **72.9**   **352**     **73.0**   **2457**    **85.1**   **813**    **79.6**      

  **EV**          **H/**                 **70**     **84.3**   **31**     **71.0**   **H/**                **57**      **52.6**   **434**     **62.9**   **H/**                   

  **F9**          **204**     **71.1**   **H/**                **180**    **72.2**   **119**    **56.3**   **305**     **68.2**   **162**     **70.4**   **40**     **70.0**      

  **FL**          **H/**                 **178**    **82.6**   **H/**                **H/**                **62**      **74.2**   **H/**                 **695**    **79.4**      

  **HA**          **31**      **38.7**   **H/**                **62**     **74.2**   **74**     **58.1**   **31**      **80.6**   **H/**                 **H/**                   

  **MQ**          **H/**                 **452**    **61.7**   **873**    **80.9**   **H/**                **119**     **68.9**   **H/**                 **H/**                   

  **NW**          **367**     **64.9**   **253**    **72.3**   **182**    **63.7**   **400**    **60.8**   **322**     **57.8**   **105**     **56.2**   **463**    **56.2**      

  **OH**          **H/**                 **224**    **58.9**   **H/**                **H/**                **H/**                 **H/**                 **11**     **72.7**      

  **OO**          **223**     **70.0**   **108**    **63.0**   **690**    **77.2**   **460**    **59.6**   **3401**    **59.2**   **6815**    **72.6**   **H/**                   

  **TZ**          **58**      **84.5**   **H/**                **H/**                **H/**                **H/**                 **H/**                 **H/**                   

  **UA**          **568**     **67.8**   **153**    **66.0**   **717**    **72.9**   **890**    **62.7**   **3779**    **72.7**   **213**     **63.8**   **420**    **72.1**      

  **US\*\***      **5906**    **72.7**   **1181**   **77.5**   **541**    **71.7**   **367**    **62.7**   **622**     **65.3**   **155**     **72.3**   **773**    **69.5**      

  **WN**          **6083**    **77.9**   **584**    **82.9**   **2687**   **78.7**   **1186**   **72.2**   **H/**                 **1276**    **70.8**   **2306**   **79.4**      

  **XE\*\*\***    **57**      **86.0**   **312**    **63.5**   **H/**                **H/**                **H/**                 **85**      **77.6**   **21**     **76.2**      

  **YV**          **3143**    **80.1**   **201**    **71.1**   **62**     **79.0**   **17**     **52.9**   **H/**                 **81**      **72.8**   **H/**                   

  **TOTAL**       **18245**   **75.3**   **4126**   **73.3**   **7788**   **76.2**   **8766**   **65.3**   **11065**   **66.3**   **12174**   **74.3**   **7100**   **74.8**      
  --------------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- ---------- ---------- ---------- -- --

**\* See Appendix at end of this section for list of airport and carrier
codes.**

**\*\* Effective January 2006, data of the merged operations of US
Airways and America West Airlines are combined, and appear only as US
data in this table.**

**\*\*\* Effective July 2006, the carrier code for ExpressJet Airlines
changed in this report from RU to XE.**

**DECEMBER 2006**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 3. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
ARRIVING ON TIME D/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ----------
  **ARRIVAL                                                                                                                                                                                                  
  AIRPORT \***                                                                                                                                                                                               

  **SCHEDULED\   **ATL**    **BOS**    **BWI**    **CLT**    **CVG**    **DCA**    **DEN**    **DFW**    **DTW**    **EWR**    **FLL**     **IAD**    **IAH**    **JFK**    **LAS**    **LAX**    **LGA**    **MCO**
  ARRIVAL TIME**                                                                                                                                                                                             

  **600 - 659    **80.9**   **80.9**   **79.2**   **74.2**   **69.7**   **87.5**   **70.3**   **76.2**   **J/**     **68.9**   **80.6**    **76.5**   **85.5**   **70.9**   **70.7**   **84.9**   **54.8**   **74.7**
  AM**                                                                                                                                                                                                       

  **700 - 759    **89.8**   **89.1**   **94.6**   **85.5**   **93.1**   **74.1**   **72.4**   **82.3**   **73.7**   **87.2**   **100.0**   **75.3**   **83.8**   **80.5**   **88.9**   **89.5**   **84.2**   **41.9**
  AM**                                                                                                                                                                                                       

  **800 - 859    **84.2**   **85.9**   **90.0**   **75.2**   **79.9**   **75.5**   **66.7**   **79.2**   **77.2**   **87.3**   **89.8**    **82.8**   **78.8**   **73.7**   **85.3**   **87.4**   **80.7**   **89.7**
  AM**                                                                                                                                                                                                       

  **900 - 959    **80.1**   **86.3**   **89.1**   **72.3**   **82.3**   **86.0**   **70.4**   **76.4**   **76.6**   **86.3**   **83.7**    **79.4**   **74.8**   **77.7**   **87.3**   **83.0**   **78.9**   **88.3**
  AM**                                                                                                                                                                                                       

  **1000 - 1059  **82.2**   **81.9**   **91.3**   **76.0**   **79.2**   **77.2**   **67.5**   **78.0**   **83.5**   **88.8**   **81.6**    **69.1**   **77.1**   **82.3**   **80.6**   **78.5**   **79.9**   **84.8**
  AM**                                                                                                                                                                                                       

  **1100 - 1159  **79.6**   **84.2**   **91.0**   **76.2**   **56.7**   **77.5**   **70.3**   **74.7**   **79.0**   **80.2**   **74.2**    **79.8**   **77.8**   **78.5**   **75.8**   **73.9**   **73.3**   **79.8**
  AM**                                                                                                                                                                                                       

  **1200 - 1259  **80.1**   **77.9**   **88.8**   **76.7**   **74.8**   **76.6**   **64.1**   **75.8**   **75.3**   **77.5**   **69.4**    **81.1**   **80.5**   **68.2**   **73.5**   **79.4**   **69.8**   **77.0**
  PM**                                                                                                                                                                                                       

  **100 - 159    **77.5**   **83.9**   **84.1**   **76.0**   **81.1**   **78.1**   **64.0**   **74.3**   **75.4**   **71.6**   **69.8**    **76.0**   **77.0**   **70.6**   **75.9**   **72.9**   **65.6**   **76.1**
  PM**                                                                                                                                                                                                       

  **200 - 259    **76.3**   **81.5**   **84.2**   **81.1**   **78.6**   **74.5**   **60.2**   **72.8**   **71.8**   **55.4**   **76.5**    **75.8**   **76.0**   **76.8**   **73.1**   **73.2**   **65.7**   **76.9**
  PM**                                                                                                                                                                                                       

  **300 - 359    **77.0**   **78.5**   **81.3**   **73.0**   **78.5**   **72.3**   **65.5**   **71.6**   **76.5**   **44.6**   **70.1**    **76.1**   **72.2**   **63.1**   **73.6**   **77.6**   **58.3**   **81.0**
  PM**                                                                                                                                                                                                       

  **400 - 459    **79.4**   **75.2**   **81.6**   **71.6**   **73.7**   **73.2**   **62.5**   **65.6**   **74.8**   **40.6**   **68.3**    **69.0**   **73.1**   **54.9**   **71.6**   **76.1**   **58.5**   **75.7**
  PM**                                                                                                                                                                                                       

  **500 - 559    **75.2**   **74.9**   **71.1**   **71.2**   **63.7**   **71.0**   **60.3**   **65.1**   **66.4**   **32.7**   **68.2**    **73.5**   **71.6**   **54.8**   **68.9**   **70.4**   **59.3**   **71.2**
  PM**                                                                                                                                                                                                       

  **600 - 659    **75.3**   **72.0**   **73.2**   **65.9**   **80.0**   **73.2**   **60.8**   **65.3**   **62.7**   **35.6**   **70.2**    **67.2**   **64.0**   **48.0**   **75.4**   **66.4**   **50.6**   **70.4**
  PM**                                                                                                                                                                                                       

  **700 - 759    **73.3**   **66.6**   **78.9**   **54.8**   **66.8**   **64.4**   **56.1**   **66.1**   **69.2**   **31.5**   **60.7**    **78.8**   **71.5**   **48.0**   **67.8**   **70.5**   **54.4**   **69.4**
  PM**                                                                                                                                                                                                       

  **800 - 859    **70.4**   **62.3**   **69.3**   **63.7**   **69.9**   **73.1**   **65.7**   **65.1**   **58.3**   **32.7**   **61.7**    **67.6**   **68.9**   **38.3**   **67.3**   **68.7**   **48.7**   **67.9**
  PM**                                                                                                                                                                                                       

  **900 - 959    **72.8**   **63.7**   **68.1**   **57.4**   **68.1**   **67.5**   **57.3**   **61.4**   **61.4**   **40.9**   **53.5**    **71.7**   **63.3**   **40.8**   **69.5**   **68.3**   **52.8**   **65.8**
  PM**                                                                                                                                                                                                       

  **1000 - 1059  **71.7**   **70.1**   **64.2**   **59.7**   **71.0**   **64.9**   **63.0**   **51.9**   **62.7**   **50.6**   **63.7**    **62.3**   **73.8**   **41.9**   **63.7**   **66.4**   **54.6**   **60.1**
  PM**                                                                                                                                                                                                       

  **1100 - 559   **75.5**   **73.9**   **69.6**   **57.3**   **56.6**   **70.9**   **64.3**   **64.2**   **70.3**   **66.9**   **57.1**    **73.2**   **64.2**   **64.1**   **64.6**   **70.7**   **60.6**   **64.2**
  AM**                                                                                                                                                                                                       

  **TOTAL, ALL   **77.8**   **76.3**   **79.5**   **71.5**   **76.3**   **73.9**   **64.6**   **70.9**   **71.2**   **56.5**   **69.1**    **73.7**   **74.5**   **61.1**   **73.6**   **74.9**   **63.6**   **74.8**
  ARRIVALS,\                                                                                                                                                                                                 
  BY AIRPORT**                                                                                                                                                                                               
  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ----------

**\* See Appendix at end of this section for list of airport codes.**

**DECEMBER 2006**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 3. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
ARRIVING ON TIME D/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  ------------------ ----------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- -----------
  **ARRIVAL AIRPORT                                                                                                                                                   
  \***                                                                                                                                                                

  **SCHEDULED\       **MDW**     **MIA**    **MSP**    **OAK**    **ORD**    **PHL**    **PHX**    **PIT**    **SAN**    **SEA**    **SFO**    **SLC**    **TPA**     **TOTAL**
  ARRIVAL TIME**                                                                                                                                                      

  **600 - 659 AM**   **100.0**   **64.3**   **78.2**   **86.0**   **81.1**   **69.2**   **73.3**   **79.0**   **J/**     **60.2**   **84.7**   **93.5**   **66.1**    **78.4**

  **700 - 759 AM**   **88.2**    **70.3**   **77.4**   **95.5**   **75.9**   **87.4**   **82.1**   **80.0**   **91.4**   **84.7**   **81.8**   **86.8**   **100.0**   **81.8**

  **800 - 859 AM**   **85.8**    **85.4**   **79.6**   **89.5**   **71.7**   **76.1**   **82.9**   **83.3**   **88.2**   **82.2**   **80.4**   **87.6**   **92.6**    **80.8**

  **900 - 959 AM**   **83.8**    **84.4**   **76.7**   **80.8**   **67.8**   **73.0**   **81.9**   **80.8**   **82.9**   **84.2**   **74.6**   **78.6**   **88.9**    **78.8**

  **1000 - 1059 AM** **83.7**    **77.9**   **79.2**   **81.2**   **66.3**   **77.9**   **74.5**   **71.4**   **84.8**   **71.2**   **65.2**   **78.3**   **87.8**    **77.7**

  **1100 - 1159 AM** **80.7**    **79.4**   **77.5**   **84.0**   **65.4**   **76.0**   **80.8**   **84.3**   **78.5**   **69.0**   **65.1**   **77.6**   **80.3**    **76.0**

  **1200 - 1259 PM** **80.4**    **67.3**   **79.1**   **77.6**   **62.0**   **72.5**   **81.6**   **84.5**   **75.1**   **71.2**   **61.8**   **72.1**   **74.9**    **74.3**

  **100 - 159 PM**   **80.4**    **72.1**   **76.5**   **73.2**   **55.5**   **73.2**   **77.0**   **71.5**   **82.0**   **69.5**   **59.1**   **61.9**   **80.5**    **73.0**

  **200 - 259 PM**   **78.5**    **74.0**   **73.7**   **78.7**   **51.7**   **69.1**   **76.8**   **73.3**   **80.6**   **64.6**   **59.8**   **75.7**   **82.4**    **71.4**

  **300 - 359 PM**   **77.0**    **66.2**   **72.0**   **70.0**   **47.2**   **67.9**   **73.2**   **77.3**   **74.2**   **69.5**   **67.1**   **75.3**   **77.5**    **70.2**

  **400 - 459 PM**   **71.5**    **64.0**   **66.5**   **73.8**   **46.6**   **63.2**   **75.6**   **69.7**   **74.3**   **60.2**   **61.7**   **73.3**   **70.9**    **67.4**

  **500 - 559 PM**   **67.4**    **70.8**   **70.3**   **68.6**   **41.5**   **65.5**   **71.3**   **75.9**   **76.9**   **61.0**   **59.9**   **75.7**   **72.4**    **65.0**

  **600 - 659 PM**   **63.6**    **67.0**   **67.0**   **62.6**   **44.7**   **59.3**   **73.6**   **62.5**   **74.4**   **56.2**   **64.0**   **74.0**   **71.5**    **64.9**

  **700 - 759 PM**   **60.9**    **62.9**   **64.9**   **67.4**   **41.3**   **52.2**   **70.2**   **67.2**   **67.8**   **62.0**   **60.8**   **60.4**   **64.3**    **62.2**

  **800 - 859 PM**   **61.1**    **60.4**   **64.4**   **69.6**   **37.8**   **65.8**   **72.6**   **79.2**   **71.0**   **59.5**   **66.0**   **75.0**   **65.4**    **62.7**

  **900 - 959 PM**   **66.4**    **60.9**   **63.2**   **68.4**   **45.5**   **63.7**   **70.0**   **70.6**   **71.6**   **60.8**   **60.6**   **61.5**   **68.7**    **62.2**

  **1000 - 1059 PM** **60.9**    **55.3**   **62.0**   **65.6**   **52.0**   **63.1**   **69.3**   **61.6**   **68.8**   **59.9**   **61.7**   **60.6**   **69.0**    **62.8**

  **1100 - 559 AM**  **68.1**    **53.9**   **67.1**   **67.8**   **69.7**   **66.5**   **67.1**   **64.5**   **65.9**   **57.5**   **75.9**   **58.6**   **61.0**    **66.2**

  **TOTAL, ALL       **73.8**    **69.7**   **72.1**   **73.7**   **55.9**   **67.4**   **75.3**   **73.3**   **76.2**   **65.3**   **66.3**   **74.3**   **74.8**    **70.5**
  ARRIVALS,\                                                                                                                                                          
  BY AIRPORT**                                                                                                                                                        
  ------------------ ----------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- -----------

**\* See Appendix at end of this section for list of airport codes.**

**DECEMBER 2006**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 4. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
DEPARTING ON TIME E/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  -------------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------
  **DEPARTURE                                                                                                                                                                                                 
  AIRPORT \***                                                                                                                                                                                                

  **SCHEDULED\   **ATL**    **BOS**    **BWI**    **CLT**    **CVG**     **DCA**    **DEN**    **DFW**    **DTW**    **EWR**    **FLL**    **IAD**     **IAH**    **JFK**    **LAS**    **LAX**    **LGA**    **MCO**
  DEPARTURE                                                                                                                                                                                                   
  TIME**                                                                                                                                                                                                      

  **600 - 659    **87.9**   **91.2**   **89.1**   **86.2**   **91.3**    **93.1**   **81.8**   **89.1**   **89.2**   **92.3**   **91.8**   **87.3**    **88.4**   **86.8**   **94.1**   **92.5**   **90.0**   **94.5**
  AM**                                                                                                                                                                                                        

  **700 - 759    **87.1**   **89.9**   **87.5**   **82.6**   **81.3**    **91.1**   **80.2**   **81.5**   **84.9**   **87.5**   **91.8**   **76.0**    **90.3**   **90.0**   **92.0**   **88.5**   **89.2**   **93.8**
  AM**                                                                                                                                                                                                        

  **800 - 859    **87.2**   **84.1**   **89.1**   **83.1**   **78.2**    **84.6**   **72.0**   **79.0**   **82.2**   **87.2**   **90.9**   **81.2**    **77.6**   **75.5**   **85.5**   **86.3**   **83.6**   **91.2**
  AM**                                                                                                                                                                                                        

  **900 - 959    **78.7**   **84.7**   **87.2**   **78.9**   **77.8**    **84.5**   **69.3**   **74.4**   **83.0**   **87.6**   **91.8**   **77.7**    **80.9**   **77.2**   **79.7**   **82.1**   **82.2**   **89.6**
  AM**                                                                                                                                                                                                        

  **1000 - 1059  **77.6**   **84.5**   **86.6**   **69.9**   **76.5**    **81.4**   **65.0**   **72.8**   **80.2**   **83.4**   **89.8**   **77.3**    **80.0**   **77.5**   **73.4**   **75.5**   **81.2**   **85.4**
  AM**                                                                                                                                                                                                        

  **1100 - 1159  **77.3**   **78.6**   **83.8**   **77.6**   **80.1**    **78.3**   **64.8**   **70.0**   **79.2**   **84.3**   **70.9**   **74.5**    **75.3**   **79.0**   **70.0**   **72.6**   **82.5**   **80.1**
  AM**                                                                                                                                                                                                        

  **1200 - 1259  **74.3**   **80.0**   **85.3**   **73.0**   **57.8**    **74.9**   **66.7**   **68.8**   **74.9**   **76.4**   **68.4**   **79.7**    **75.0**   **72.8**   **72.7**   **74.5**   **79.6**   **76.3**
  PM**                                                                                                                                                                                                        

  **100 - 159    **72.8**   **78.3**   **76.5**   **72.0**   **71.4**    **80.9**   **60.4**   **63.6**   **71.5**   **72.3**   **61.7**   **75.6**    **80.2**   **63.4**   **69.5**   **71.6**   **74.0**   **76.7**
  PM**                                                                                                                                                                                                        

  **200 - 259    **70.7**   **77.5**   **77.2**   **69.2**   **72.4**    **73.6**   **59.5**   **64.8**   **73.8**   **66.9**   **66.1**   **68.9**    **76.8**   **70.5**   **70.0**   **67.6**   **72.1**   **66.5**
  PM**                                                                                                                                                                                                        

  **300 - 359    **66.9**   **76.8**   **75.6**   **72.8**   **68.8**    **73.4**   **60.9**   **63.6**   **63.4**   **57.0**   **63.8**   **67.7**    **73.1**   **75.0**   **66.2**   **71.7**   **66.3**   **69.9**
  PM**                                                                                                                                                                                                        

  **400 - 459    **71.5**   **76.2**   **73.5**   **72.6**   **71.6**    **70.1**   **61.8**   **63.0**   **69.7**   **51.8**   **61.7**   **66.3**    **76.7**   **58.7**   **64.4**   **74.3**   **64.2**   **71.4**
  PM**                                                                                                                                                                                                        

  **500 - 559    **71.0**   **67.0**   **66.1**   **69.7**   **64.8**    **68.0**   **60.6**   **58.8**   **68.5**   **44.4**   **66.7**   **63.1**    **68.6**   **55.0**   **63.7**   **70.0**   **64.3**   **71.6**
  PM**                                                                                                                                                                                                        

  **600 - 659    **72.8**   **66.5**   **66.9**   **56.9**   **50.9**    **76.5**   **63.3**   **60.0**   **64.0**   **42.3**   **66.1**   **66.9**    **69.7**   **55.8**   **64.0**   **67.2**   **60.0**   **68.2**
  PM**                                                                                                                                                                                                        

  **700 - 759    **67.4**   **67.7**   **69.7**   **65.0**   **65.2**    **72.7**   **59.7**   **61.0**   **62.6**   **41.8**   **70.8**   **59.5**    **69.5**   **49.0**   **59.1**   **66.7**   **54.8**   **68.0**
  PM**                                                                                                                                                                                                        

  **800 - 859    **66.2**   **64.3**   **67.3**   **58.5**   **65.5**    **76.3**   **64.2**   **58.4**   **52.9**   **43.5**   **60.4**   **68.5**    **67.8**   **46.9**   **62.4**   **68.9**   **59.1**   **68.9**
  PM**                                                                                                                                                                                                        

  **900 - 959    **65.8**   **54.0**   **57.5**   **59.2**   **79.4**    **82.1**   **68.2**   **64.8**   **65.3**   **43.1**   **47.2**   **71.6**    **75.9**   **40.7**   **58.4**   **67.9**   **54.3**   **63.5**
  PM**                                                                                                                                                                                                        

  **1000 - 1059  **72.5**   **64.3**   **69.4**   **82.9**   **100.0**   **J/**     **65.0**   **62.1**   **59.1**   **J/**     **27.3**   **70.9**    **75.9**   **58.8**   **73.9**   **81.7**   **52.0**   **50.0**
  PM**                                                                                                                                                                                                        

  **1100 - 559   **72.3**   **90.7**   **87.1**   **J/**     **84.6**    **J/**     **67.1**   **96.4**   **J/**     **83.9**   **93.6**   **100.0**   **J/**     **79.3**   **66.4**   **75.8**   **96.7**   **77.1**
  AM**                                                                                                                                                                                                        

  **TOTAL, ALL   **73.7**   **78.5**   **78.6**   **72.2**   **72.7**    **79.0**   **65.1**   **67.9**   **72.3**   **68.3**   **74.0**   **72.9**    **76.7**   **67.0**   **71.3**   **76.1**   **73.5**   **77.8**
  DEPARTURES,\                                                                                                                                                                                                
  BY AIRPORT**                                                                                                                                                                                                
  -------------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------

**\* See Appendix at end of this section for list of airport codes.**

**DECEMBER 2006**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 4. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
DEPARTING ON TIME E/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  ----------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- -----------
  **DEPARTURE                                                                                                                                                      
  AIRPORT \***                                                                                                                                                     

  **SCHEDULED\      **MDW**    **MIA**    **MSP**    **OAK**    **ORD**    **PHL**    **PHX**    **PIT**    **SAN**    **SEA**    **SFO**    **SLC**    **TPA**    **TOTAL**
  DEPARTURE TIME**                                                                                                                                                 

  **600 - 659 AM**  **90.7**   **90.1**   **85.6**   **85.9**   **81.3**   **87.8**   **95.9**   **88.6**   **91.1**   **84.0**   **87.7**   **90.0**   **94.4**   **89.1**

  **700 - 759 AM**  **87.1**   **88.4**   **80.1**   **83.6**   **77.5**   **83.4**   **93.6**   **91.1**   **92.2**   **83.6**   **79.4**   **88.7**   **93.9**   **86.3**

  **800 - 859 AM**  **83.0**   **83.6**   **82.5**   **83.3**   **75.0**   **82.2**   **85.9**   **91.1**   **88.1**   **79.3**   **81.9**   **84.5**   **91.7**   **82.7**

  **900 - 959 AM**  **81.8**   **82.4**   **79.3**   **76.6**   **67.3**   **74.9**   **78.4**   **85.1**   **85.0**   **71.3**   **74.6**   **76.4**   **92.0**   **78.8**

  **1000 - 1059     **79.4**   **78.8**   **77.9**   **72.6**   **65.4**   **71.2**   **73.3**   **81.9**   **80.2**   **71.4**   **64.0**   **75.5**   **87.0**   **75.6**
  AM**                                                                                                                                                             

  **1100 - 1159     **74.9**   **79.5**   **76.2**   **74.1**   **64.0**   **76.2**   **75.0**   **83.4**   **78.5**   **67.3**   **66.9**   **78.2**   **84.1**   **74.4**
  AM**                                                                                                                                                             

  **1200 - 1259     **66.9**   **80.6**   **75.9**   **68.9**   **60.8**   **66.8**   **74.7**   **80.5**   **73.2**   **64.0**   **65.4**   **73.4**   **78.1**   **72.5**
  PM**                                                                                                                                                             

  **100 - 159 PM**  **71.6**   **67.6**   **73.8**   **62.5**   **61.6**   **71.4**   **74.8**   **88.0**   **68.6**   **65.8**   **62.9**   **73.2**   **73.6**   **70.3**

  **200 - 259 PM**  **65.0**   **69.6**   **69.1**   **64.1**   **54.2**   **66.2**   **75.2**   **67.4**   **76.7**   **63.4**   **60.1**   **70.2**   **72.7**   **68.3**

  **300 - 359 PM**  **65.1**   **70.6**   **67.8**   **61.2**   **50.6**   **69.0**   **68.4**   **69.5**   **75.1**   **60.2**   **62.4**   **72.2**   **79.1**   **66.4**

  **400 - 459 PM**  **64.4**   **64.7**   **64.5**   **60.6**   **48.0**   **67.8**   **70.8**   **63.6**   **71.5**   **60.3**   **65.2**   **72.6**   **63.1**   **65.7**

  **500 - 559 PM**  **60.3**   **60.4**   **63.7**   **65.7**   **47.2**   **58.8**   **70.1**   **62.6**   **77.2**   **62.3**   **69.0**   **74.7**   **71.1**   **64.1**

  **600 - 659 PM**  **56.2**   **72.0**   **71.2**   **57.7**   **46.1**   **61.5**   **62.1**   **70.7**   **77.2**   **60.6**   **63.9**   **50.0**   **72.8**   **62.9**

  **700 - 759 PM**  **52.8**   **63.3**   **68.8**   **48.0**   **45.8**   **53.1**   **67.6**   **61.1**   **67.4**   **59.4**   **58.1**   **79.8**   **67.9**   **62.1**

  **800 - 859 PM**  **42.6**   **76.4**   **52.3**   **63.3**   **43.0**   **59.6**   **66.6**   **77.8**   **68.0**   **62.4**   **62.5**   **62.7**   **67.0**   **60.1**

  **900 - 959 PM**  **49.8**   **71.0**   **68.7**   **68.8**   **46.7**   **57.6**   **63.1**   **76.0**   **74.2**   **63.0**   **66.3**   **76.6**   **65.6**   **65.2**

  **1000 - 1059     **39.1**   **30.6**   **66.7**   **74.3**   **57.0**   **66.1**   **77.9**   **J/**     **89.9**   **74.4**   **78.1**   **J/**     **51.7**   **72.7**
  PM**                                                                                                                                                             

  **1100 - 559 AM** **96.7**   **J/**     **80.9**   **74.5**   **75.4**   **90.2**   **78.7**   **J/**     **90.3**   **70.7**   **75.4**   **82.6**   **90.0**   **73.8**

  **TOTAL, ALL      **69.1**   **75.0**   **72.6**   **69.5**   **58.6**   **70.3**   **74.2**   **77.9**   **79.2**   **69.1**   **69.9**   **76.5**   **79.7**   **71.7**
  DEPARTURES,\                                                                                                                                                     
  BY AIRPORT**                                                                                                                                                     
  ----------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- -----------

**\* See Appendix at end of this section for list of airport codes.**

**DECEMBER 2006**

**AIR TRAVEL CONSUMER REPORT**

> **TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS I/ ARRIVING LATE 80% OF
> THE TIME OR MORE**

  ------------ ----------- ------------------ -------------- ------------- ---------------- ---------- --------
  **CARRIER    **FLIGHT\   **ORGIN-DESTIN.\   **SCHEDULED\   **NUMBER OF\  **PERCENTAGE OF  **NUMBER   
  \***         NUMBER**    AIRPORTS**         DEPARTURE      OPERATIONS\   FLIGHT\          OF MIN     
                                              TIME**         REPORTED**    OPERATIONS       LATE\      
                                                                           ARRIVING\        AVERAGE    
                                                                           15 MINUTES LATE  MEDIAN**   
                                                                           OR MORE D/**                

  **OO**       **4047**    **ASE-SLC**        **1130**       **16**        **100.00**       **85**     **69**

  **OO**       **4055**    **DFW-SLC**        **1200**       **16**        **100.00**       **65**     **52**

  **OO**       **4022**    **SLC-HDN**        **1115**       **16**        **100.00**       **63**     **40**

  **OO**       **4053**    **MSY-SLC**        **1555**       **17**        **100.00**       **59**     **43**

  **OO**       **5800**    **ASE-ORD**        **1308**       **18**        **94.44**        **78**     **71**

  **OO**       **4063**    **SLC-BZN**        **1459**       **17**        **94.12**        **71**     **57**

  **OH**       **5028**    **JAX-JFK**        **1406**       **17**        **94.12**        **61**     **41**

  **OO**       **5778**    **YUM-LAX**        **1408**       **31**        **93.55**        **44**     **44**

  **OO**       **4060**    **SLC-BZN**        **2129**       **15**        **93.33**        **63**     **46**

  **CO**       **1465**    **EWR-ABQ**        **1910**       **15**        **93.33**        **60**     **32**

  **OH**       **5557**    **JFK-ROC**        **930**        **15**        **93.33**        **56**     **48**

  **NW**       **1059**    **JFK-DTW**        **900**        **15**        **93.33**        **49**     **44**

  **OO**       **5740**    **YUM-IPL**        **1651**       **28**        **92.86**        **47**     **45**

  **AA**       **1497**    **EWR-ORD**        **2020**       **24**        **91.67**        **72**     **70**

  **XE\*\***   **3070**    **EWR-CLT**        **2045**       **23**        **91.30**        **77**     **49**

  **CO**       **1141**    **MDW-EWR**        **1910**       **23**        **91.30**        **72**     **53**

  **AA**       **1392**    **ORD-EWR**        **1630**       **29**        **89.66**        **67**     **66**

  **AA**       **1498**    **DEN-ORD**        **1310**       **18**        **88.89**        **75**     **53**

  **OO**       **6873**    **SGF-ORD**        **1834**       **27**        **88.89**        **70**     **33**

  **OO**       **6657**    **DEN-ASE**        **1546**       **18**        **88.89**        **54**     **24**

  **AA**       **1940**    **ORD-MIA**        **1855**       **18**        **88.89**        **52**     **46**

  **OO**       **4067**    **BZN-SLC**        **1650**       **17**        **88.24**        **73**     **54**

  **OO**       **4027**    **ASE-SLC**        **1251**       **17**        **88.24**        **65**     **63**

  **OO**       **4054**    **SLC-LAS**        **1301**       **17**        **88.24**        **63**     **59**

  **OO**       **3974**    **LAX-SLC**        **1120**       **17**        **88.24**        **53**     **34**

  **OO**       **4025**    **SLC-AUS**        **1035**       **17**        **88.24**        **50**     **38**
  ------------ ----------- ------------------ -------------- ------------- ---------------- ---------- --------

**\* See Appendix at end of this section for list of carrier codes.**

**\*\* Effective July 2006, the carrier code for ExpressJet Airlines
changed in this report from RU to XE.**

**DECEMBER 2006**

**AIR TRAVEL CONSUMER REPORT**

> **TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS I/ ARRIVING LATE 80% OF
> THE TIME OR MORE**

  ------------ ----------- ------------------ -------------- ------------- ---------------- ---------- --------
  **CARRIER    **FLIGHT\   **ORGIN-DESTIN.\   **SCHEDULED\   **NUMBER OF\  **PERCENTAGE OF  **NUMBER   
  \***         NUMBER**    AIRPORTS**         DEPARTURE      OPERATIONS\   FLIGHT\          OF MIN     
                                              TIME**         REPORTED**    OPERATIONS       LATE\      
                                                                           ARRIVING\        AVERAGE    
                                                                           15 MINUTES LATE  MEDIAN**   
                                                                           OR MORE D/**                

  **YV**       **2809**    **JFK-CLT**        **1640**       **24**        **87.50**        **69**     **50**

  **UA**       **647**     **EWR-ORD**        **1953**       **24**        **87.50**        **57**     **44**

  **OO**       **4005**    **SLC-SAT**        **1033**       **16**        **87.50**        **56**     **48**

  **OO**       **4054**    **JAC-SLC**        **1130**       **16**        **87.50**        **53**     **43**

  **EV**       **4883**    **OAK-SLC**        **949**        **16**        **87.50**        **43**     **30**

  **B6**       **1080**    **CLT-JFK**        **2000**       **31**        **87.10**        **78**     **53**

  **NW**       **656**     **DTW-EWR**        **1530**       **31**        **87.10**        **50**     **51**

  **AA**       **1450**    **ORD-EWR**        **1450**       **30**        **86.67**        **52**     **50**

  **OO**       **4037**    **SLC-ASE**        **1120**       **15**        **86.67**        **48**     **28**

  **OO**       **6861**    **LNK-ORD**        **1810**       **29**        **86.21**        **70**     **45**

  **OO**       **4048**    **DFW-SLC**        **1815**       **29**        **86.21**        **52**     **37**

  **TZ**       **4220**    **MDW-LGA**        **1235**       **29**        **86.21**        **35**     **25**

  **XE\*\***   **3127**    **PIT-EWR**        **1715**       **28**        **85.71**        **64**     **52**

  **XE\*\***   **2292**    **MHT-EWR**        **1705**       **27**        **85.19**        **63**     **64**

  **OH**       **5501**    **JFK-PIT**        **840**        **27**        **85.19**        **43**     **29**

  **XE\*\***   **2065**    **ROC-EWR**        **1750**       **26**        **84.62**        **69**     **67**

  **AA**       **1659**    **EWR-ORD**        **1845**       **25**        **84.00**        **91**     **72**

  **NW**       **649**     **EWR-DTW**        **1958**       **25**        **84.00**        **37**     **33**

  **AA**       **873**     **ORD-LAX**        **1820**       **31**        **83.87**        **78**     **51**

  **B6**       **1057**    **JFK-PIT**        **2125**       **24**        **83.33**        **70**     **42**

  **YV**       **7381**    **IAD-JFK**        **1450**       **30**        **83.33**        **68**     **48**

  **XE\*\***   **3154**    **BHM-EWR**        **1635**       **24**        **83.33**        **64**     **39**

  **AA**       **1028**    **DEN-DFW**        **1410**       **18**        **83.33**        **61**     **38**

  **OO**       **5715**    **CEC-SFO**        **855**        **18**        **83.33**        **57**     **27**

  **UA**       **1440**    **DEN-FLL**        **1830**       **18**        **83.33**        **49**     **37**

  **AA**       **331**     **PHL-MIA**        **1235**       **18**        **83.33**        **48**     **41**
  ------------ ----------- ------------------ -------------- ------------- ---------------- ---------- --------

**\* See Appendix at end of this section for list of carrier codes.**

**\*\* Effective July 2006, the carrier code for ExpressJet Airlines
changed in this report from RU to XE.**

**DECEMBER 2006**

**AIR TRAVEL CONSUMER REPORT**

> **TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS I/ ARRIVING LATE 80% OF
> THE TIME OR MORE**

  ------------ ----------- ------------------ -------------- ------------- ---------------- ---------- --------
  **CARRIER    **FLIGHT\   **ORGIN-DESTIN.\   **SCHEDULED\   **NUMBER OF\  **PERCENTAGE OF  **NUMBER   
  \***         NUMBER**    AIRPORTS**         DEPARTURE      OPERATIONS\   FLIGHT\          OF MIN     
                                              TIME**         REPORTED**    OPERATIONS       LATE\      
                                                                           ARRIVING\        AVERAGE    
                                                                           15 MINUTES LATE  MEDIAN**   
                                                                           OR MORE D/**                

  **NW**       **624**     **MSP-EWR**        **1300**       **18**        **83.33**        **42**     **37**

  **NW**       **331**     **EWR-DTW**        **1617**       **18**        **83.33**        **41**     **32**

  **OO**       **6329**    **MFR-SFO**        **917**        **18**        **83.33**        **35**     **26**

  **OH**       **4979**    **JFK-RIC**        **835**        **29**        **82.76**        **54**     **56**

  **AA**       **2357**    **ORD-DFW**        **2005**       **29**        **82.76**        **46**     **41**

  **CO**       **220**     **IND-EWR**        **1725**       **23**        **82.61**        **71**     **75**

  **CO**       **1147**    **MDW-EWR**        **1305**       **23**        **82.61**        **70**     **63**

  **XE\*\***   **2943**    **PIT-EWR**        **1850**       **23**        **82.61**        **68**     **46**

  **CO**       **1174**    **ORD-EWR**        **1800**       **23**        **82.61**        **60**     **37**

  **OO**       **6576**    **DEN-COS**        **1850**       **17**        **82.35**        **65**     **37**

  **B6**       **854**     **RSW-JFK**        **1810**       **17**        **82.35**        **52**     **47**

  **YV**       **7070**    **ASE-DEN**        **904**        **17**        **82.35**        **41**     **45**

  **CO**       **407**     **IAH-ANC**        **1735**       **17**        **82.35**        **33**     **33**

  **YV**       **2994**    **TEX-PHX**        **1150**       **17**        **82.35**        **31**     **23**

  **XE\*\***   **2491**    **BWI-EWR**        **1730**       **28**        **82.14**        **50**     **44**

  **OO**       **5740**    **LAX-YUM**        **1431**       **28**        **82.14**        **34**     **32**

  **XE\*\***   **2928**    **CMH-EWR**        **1945**       **22**        **81.82**        **51**     **47**

  **XE\*\***   **2567**    **BNA-EWR**        **1620**       **27**        **81.48**        **48**     **51**

  **OH**       **4965**    **JFK-BUF**        **1725**       **16**        **81.25**        **61**     **65**

  **OO**       **6752**    **ASE-DEN**        **1917**       **16**        **81.25**        **35**     **21**

  **MQ**       **4437**    **HPN-ORD**        **1825**       **21**        **80.95**        **59**     **50**

  **XE\*\***   **2338**    **BUF-EWR**        **1755**       **26**        **80.77**        **49**     **47**

  **DL**       **17**      **JFK-ATL**        **825**        **31**        **80.65**        **61**     **49**

  **AA**       **1707**    **ORD-PHX**        **2035**       **31**        **80.65**        **57**     **34**

  **B6**       **1608**    **JFK-PWM**        **2110**       **31**        **80.65**        **45**     **29**

  **NW**       **661**     **EWR-DTW**        **1808**       **31**        **80.65**        **39**     **41**
  ------------ ----------- ------------------ -------------- ------------- ---------------- ---------- --------

**\* See Appendix at end of this section for list of carrier codes.**

**\*\* Effective July 2006, the carrier code for ExpressJet Airlines
changed in this report from RU to XE.**

**DECEMBER 2007**

**AIR TRAVEL CONSUMER REPORT**

> **TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS I/ ARRIVING LATE 80% OF
> THE TIME OR MORE**

  ------------ ----------- ------------------ -------------- ------------- ---------------- ---------- --------
  **CARRIER    **FLIGHT\   **ORGIN-DESTIN.\   **SCHEDULED\   **NUMBER OF\  **PERCENTAGE OF  **NUMBER   
  \***         NUMBER**    AIRPORTS**         DEPARTURE      OPERATIONS\   FLIGHT\          OF MIN     
                                              TIME**         REPORTED**    OPERATIONS       LATE\      
                                                                           ARRIVING\        AVERAGE    
                                                                           15 MINUTES LATE  MEDIAN**   
                                                                           OR MORE D/**                

  **WN**       **803**     **PIT-PHL**        **1810**       **31**        **80.65**        **30**     **27**

  **EV**       **4247**    **SLC-IAH**        **810**        **15**        **80.00**        **63**     **33**

  **B6**       **1079**    **JFK-RIC**        **2135**       **25**        **80.00**        **61**     **52**

  **OO**       **4079**    **SLC-JAC**        **1414**       **15**        **80.00**        **59**     **41**

  **EV**       **4733**    **IAH-SLC**        **1247**       **15**        **80.00**        **58**     **24**

  **OH**       **5093**    **JFK-DCA**        **2045**       **25**        **80.00**        **56**     **65**

  **XE\*\***   **3227**    **PIT-EWR**        **1545**       **25**        **80.00**        **56**     **40**

  **OO**       **4043**    **SLC-ASE**        **959**        **15**        **80.00**        **54**     **48**

  **XE\*\***   **2043**    **GRR-EWR**        **1730**       **15**        **80.00**        **50**     **62**

  **OO**       **6532**    **BUR-DEN**        **1458**       **15**        **80.00**        **49**     **23**

  **OO**       **3897**    **LAX-SLC**        **1840**       **15**        **80.00**        **48**     **31**

  **NW**       **820**     **DTW-JFK**        **2056**       **15**        **80.00**        **47**     **46**

  **XE\*\***   **2746**    **EWR-MHT**        **2130**       **15**        **80.00**        **46**     **51**

  **OO**       **4058**    **SLC-BOI**        **1130**       **15**        **80.00**        **46**     **24**

  **WN**       **906**     **RNO-PDX**        **1525**       **15**        **80.00**        **37**     **23**

  **CO**       **1579**    **LAX-EWR**        **2350**       **15**        **80.00**        **37**     **29**

  **AS**       **70**      **JNU-SIT**        **2222**       **30**        **80.00**        **31**     **29**
  ------------ ----------- ------------------ -------------- ------------- ---------------- ---------- --------

**\* See Appendix at end of this section for list of carrier codes.**

**\*\* Effective July 2006, the carrier code for ExpressJet Airlines
changed in this report from RU to XE.**

**DECEMBER 2006**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 6. NUMBER AND PERCENTAGE OF REGULARLY SCHEDULED FLIGHTS I/
ARRIVING LATE 70% OF THE TIME OR MORE**

  ----------------- ----------------- ------------- -------------------------
  **CARRIER**       **NUMBER OF\      **REGULARLY   
                    REGULARLY         SCHEDULED     
                    SCHEDULED         FLIGHTS\      
                    FLIGHTS\          LATE 70% OF   
                    FOR WHICH\        THE TIME OR   
                    CARRIER REPORTED  MORE D/**     
                    DATA**                          

                                      **NUMBER**    **PERCENTAGE**

  **JETBLUE**       **526**           **47**        **8.9**

  **EXPRESSJET**    **1,230**         **67**        **5.4**

  **SKYWEST**       **1,568**         **85**        **5.4**

  **AMERICAN**      **1,781**         **68**        **3.8**

  **COMAIR**        **727**           **19**        **2.6**

  **CONTINENTAL**   **919**           **23**        **2.5**

  **MESA**          **840**           **19**        **2.3**

  **ATLANTIC        **643**           **14**        **2.2**
  SOUTHEAST**                                       

  **AMERICAN        **1,543**         **30**        **1.9**
  EAGLE**                                           

  **NORTHWEST**     **1,205**         **23**        **1.9**

  **ATA**           **60**            **1**         **1.7**

  **ALASKA**        **424**           **5**         **1.2**

  **US AIRWAYS \*** **1,361**         **13**        **1.0**

  **UNITED**        **1,353**         **10**        **0.7**

  **HAWAIIAN**      **157**           **1**         **0.6**

  **DELTA**         **1,314**         **2**         **0.2**

  **AIRTRAN**       **704**           **1**         **0.1**

  **SOUTHWEST**     **3,240**         **4**         **0.1**

  **FRONTIER**      **264**           **0**         **0.0**

  **ALOHA**         **127**           **0**         **0.0**

  **TOTAL**         **19,986**        **432**       **2.2**
  ----------------- ----------------- ------------- -------------------------

**For simplicity, statistics are displayed to one decimal place. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.**

**\*Effective January 2006, data of the merged operations of US Airways
and America West Airlines are combined, and appear only as US Airways
data in this table.**

**DECEMBER 2006**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPA**

  ------------------------------ ------------ ---------- -------------- ------------ ----- --------------------- ------------ ---------- -------------- ------------
  **CITY (AIRPORT)**             **PERCENT\              **REPORTED\                       **CITY (AIRPORT)**    **PERCENT\              **REPORTED\    
                                 ON-TIME**               OPERATIONS**                                            ON-TIME**               OPERATIONS**   

                                 **ARR.**     **DEP.**   **ARR.**       **DEP.**                                 **ARR.**     **DEP.**   **ARR.**       **DEP.**

  **ABILENE TX (ABI)**           **68.0**     **78.3**   **241**        **240**            **CARLSBAD CA (CLD)** **78.2**     **83.7**   **238**        **239**

  **ADAK ISLAND AK (ADK)**       **33.3**     **22.2**   **9**          **9**              **CASPER WY (CPR)**   **66.1**     **68.0**   **280**        **281**

  **AGUADILLA PR (BQN)**         **77.3**     **93.6**   **128**        **110**            **CEDAR RAPIDS/IOWA   **65.0**     **69.7**   **759**        **762**
                                                                                           CITY IA (CID)**                                              

  **AKRON/CANTON OH (CAK)**      **72.3**     **77.3**   **689**        **679**            **CHAMPAIGN/URBANA IL **50.2**     **64.5**   **211**        **211**
                                                                                           (CMI)**                                                      

  **ALBANY GA (ABY)**            **73.5**     **80.5**   **113**        **113**            **CHARLESTON SC       **68.2**     **73.9**   **1,096**      **1,097**
                                                                                           (CHS)**                                                      

  **ALBANY NY (ALB)**            **71.9**     **80.5**   **1,145**      **1,176**          **CHARLESTON/DUNBAR   **69.4**     **76.0**   **320**        **312**
                                                                                           WV (CRW)**                                                   

  **ALBUQUERQUE NM (ABQ)**       **68.8**     **72.2**   **3,104**      **3,110**          **CHARLOTTE AMALIE VI **73.5**     **83.0**   **272**        **271**
                                                                                           (STT)**                                                      

  **ALEXANDRIA LA (AEX)**        **68.9**     **72.3**   **302**        **303**            **CHARLOTTE NC        **71.5**     **72.2**   **10,261**     **10,256**
                                                                                           (CLT)**                                                      

  **ALLENTOWN/BETHLEHEM/EASTON   **70.7**     **76.0**   **434**        **437**            **CHARLOTTESVILLE VA  **78.3**     **88.4**   **138**        **138**
  PA (ABE)**                                                                               (CHO)**                                                      

  **AMARILLO TX (AMA)**          **70.4**     **73.7**   **706**        **707**            **CHATTANOOGA TN      **69.9**     **77.9**   **385**        **385**
                                                                                           (CHA)**                                                      

  **ANCHORAGE AK (ANC)**         **61.9**     **69.1**   **1,426**      **1,424**          **CHICAGO IL (MDW)**  **73.8**     **69.1**   **8,535**      **8,545**

  **APPLETON WI (ATW)**          **54.0**     **62.5**   **339**        **376**            **CHICAGO IL (ORD)**  **55.9**     **58.6**   **31,399**     **31,396**

  **ASHEVILLE NC (AVL)**         **70.2**     **67.5**   **205**        **197**            **CHICO CA (CIC)**    **50.4**     **56.6**   **113**        **113**

  **ASHLAND WV (HTS)**           **81.1**     **87.0**   **53**         **54**             **CHRISTIANSTED VI    **75.0**     **67.5**   **40**         **40**
                                                                                           (STX)**                                                      

  **ASPEN CO (ASE)**             **44.1**     **43.5**   **513**        **522**            **CLEVELAND OH        **74.5**     **79.1**   **7,102**      **7,090**
                                                                                           (CLE)**                                                      

  **ATLANTA GA (ATL)**           **77.8**     **73.7**   **32,795**     **32,926**         **CODY WY (COD)**     **78.5**     **87.1**   **93**         **93**

  **ATLANTIC CITY NJ (ACY)**     **79.5**     **78.3**   **88**         **92**             **COLLEGE             **71.3**     **77.0**   **150**        **152**
                                                                                           STATION/BRYAN TX                                             
                                                                                           (CLL)**                                                      

  **AUGUSTA GA (AGS)**           **67.3**     **82.5**   **162**        **177**            **COLORADO SPRINGS CO **63.5**     **69.3**   **1,345**      **1,347**
                                                                                           (COS)**                                                      

  **AUSTIN TX (AUS)**            **72.0**     **77.7**   **3,725**      **3,742**          **COLUMBIA SC (CAE)** **67.8**     **70.1**   **913**        **905**

  **BAKERSFIELD CA (BFL)**       **81.9**     **81.7**   **469**        **471**            **COLUMBUS GA (CSG)** **66.7**     **69.5**   **105**        **105**

  **BALTIMORE MD (BWI)**         **79.5**     **78.6**   **8,912**      **8,916**          **COLUMBUS MS (GTR)** **65.8**     **66.0**   **76**         **53**

  **BANGOR ME (BGR)**            **66.5**     **76.6**   **364**        **363**            **COLUMBUS OH (CMH)** **67.2**     **75.1**   **3,349**      **3,348**

  **BARROW AK (BRW)**            **66.7**     **50.0**   **60**         **60**             **CORDOVA AK (CDV)**  **71.7**     **81.7**   **60**         **60**

  **BATON ROUGE LA (BTR)**       **65.1**     **71.8**   **910**        **941**            **CORPUS CHRISTI TX   **70.3**     **76.8**   **745**        **745**
                                                                                           (CRP)**                                                      

  **BEAUMONT/PORT ARTHUR TX      **74.2**     **68.8**   **31**         **32**             **COVINGTON KY        **76.3**     **72.7**   **9,583**      **9,531**
  (BPT)**                                                                                  (CVG)**                                                      

  **BELLINGHAM WA (BLI)**        **67.2**     **80.0**   **58**         **60**             **CRESCENT CITY CA    **51.7**     **46.1**   **89**         **89**
                                                                                           (CEC)**                                                      

  **BEND/REDMOND OR (RDM)**      **66.6**     **79.0**   **305**        **305**            **DALLAS TX (DAL)**   **76.8**     **74.8**   **4,331**      **4,330**

  **BETHEL AK (BET)**            **75.0**     **63.6**   **88**         **88**             **DALLAS/FT.WORTH TX  **70.9**     **67.9**   **25,464**     **25,449**
                                                                                           (DFW)**                                                      

  **BILLINGS MT (BIL)**          **65.6**     **76.4**   **366**        **364**            **DAYTON OH (DAY)**   **73.0**     **80.1**   **1,160**      **1,151**

  **BINGHAMTON/ENDCT/JHNSN CTY   **79.6**     **87.0**   **54**         **54**             **DAYTONA BEACH FL    **66.8**     **71.9**   **319**        **320**
  NY (BGM)**                                                                               (DAB)**                                                      

  **BIRMINGHAM AL (BHM)**        **71.6**     **77.3**   **1,645**      **1,645**          **DEADHORSE AK        **60.0**     **60.0**   **60**         **60**
                                                                                           (SCC)**                                                      

  **BISMARCK/MANDAN ND (BIS)**   **58.9**     **67.7**   **192**        **192**            **DENVER CO (DEN)**   **64.6**     **65.1**   **19,599**     **19,589**

  **BLOOMINGTON IL (BMI)**       **58.0**     **63.5**   **336**        **337**            **DES MOINES IA       **65.8**     **73.8**   **1,206**      **1,210**
                                                                                           (DSM)**                                                      

  **BOISE ID (BOI)**             **66.1**     **74.4**   **1,390**      **1,388**          **DETROIT MI (DTW)**  **71.2**     **72.3**   **11,269**     **11,270**

  **BOSTON MA (BOS)**            **76.3**     **78.5**   **11,050**     **11,050**         **DILLINGHAM AK       **64.3**     **50.0**   **14**         **14**
                                                                                           (DLG)**                                                      

  **BOZEMAN MT (BZN)**           **54.0**     **68.7**   **354**        **355**            **DOTHAN AL (DHN)**   **60.3**     **65.1**   **141**        **129**

  **BRISTOL/KNGSPRT/JHNSN CTY TN **81.0**     **85.4**   **79**         **82**             **DUBUQUE IA (DBQ)**  **54.6**     **58.8**   **119**        **119**
  (TRI)**                                                                                                                                               

  **BROWNSVILLE TX (BRO)**       **71.6**     **81.3**   **197**        **198**            **DULUTH MN (DLH)**   **63.6**     **78.8**   **99**         **99**

  **BRUNSWICK GA (BQK)**         **59.8**     **76.5**   **82**         **68**             **DURANGO CO (DRO)**  **64.2**     **68.8**   **371**        **372**

  **BUFFALO NY (BUF)**           **67.7**     **71.9**   **2,427**      **2,428**          **EAGLE CO (EGE)**    **58.8**     **62.5**   **357**        **355**

  **BURBANK CA (BUR)**           **75.0**     **76.6**   **2,641**      **2,641**          **EL CENTRO CA        **42.1**     **46.5**   **114**        **114**
                                                                                           (IPL)**                                                      

  **BURLINGTON VT (BTV)**        **62.6**     **65.9**   **508**        **510**            **EL PASO TX (ELP)**  **74.1**     **78.1**   **1,887**      **1,887**

  **BUTTE MT (BTM)**             **75.9**     **77.0**   **58**         **61**             **ELKO NV (EKO)**     **85.3**     **92.4**   **143**        **144**
  ------------------------------ ------------ ---------- -------------- ------------ ----- --------------------- ------------ ---------- -------------- ------------

**DECEMBER 2006**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  -------------------------- ------------ ---------- -------------- ------------ ----- ---------------------------- ------------ ---------- -------------- ------------
  **CITY (AIRPORT)**         **PERCENT\              **REPORTED\                       **CITY (AIRPORT)**           **PERCENT\              **REPORTED\    
                             ON-TIME**               OPERATIONS**                                                   ON-TIME**               OPERATIONS**   

                             **ARR.**     **DEP.**   **ARR.**       **DEP.**                                        **ARR.**     **DEP.**   **ARR.**       **DEP.**

  **ERIE PA (ERI)**          **84.0**     **81.7**   **81**         **82**             **JACKSONVILLE/CAMP LEJEUNE  **74.4**     **81.0**   **43**         **42**
                                                                                       NC (OAJ)**                                                          

  **EUGENE OR (EUG)**        **63.2**     **73.1**   **527**        **527**            **JUNEAU AK (JNU)**          **56.2**     **47.2**   **306**        **305**

  **EUREKA/ARCATA CA (ACV)** **52.4**     **58.3**   **290**        **295**            **KAHULUI HI (OGG)**         **88.2**     **91.2**   **2,410**      **2,409**

  **EVANSVILLE IN (EVV)**    **61.6**     **64.3**   **237**        **238**            **KALAMAZOO MI (AZO)**       **62.4**     **69.5**   **386**        **387**

  **FAIRBANKS AK (FAI)**     **68.3**     **76.0**   **338**        **338**            **KALISPELL MT (FCA)**       **52.7**     **71.4**   **207**        **213**

  **FARGO ND (FAR)**         **52.7**     **74.9**   **446**        **447**            **KANSAS CITY MO (MCI)**     **73.7**     **78.0**   **4,758**      **4,758**

  **FAYETTEVILLE AR (XNA)**  **63.1**     **63.0**   **818**        **806**            **KETCHIKAN AK (KTN)**       **54.3**     **58.7**   **184**        **184**

  **FAYETTEVILLE NC (FAY)**  **63.6**     **68.7**   **165**        **134**            **KEY WEST FL (EYW)**        **72.0**     **64.0**   **82**         **89**

  **FLAGSTAFF AZ (FLG)**     **84.5**     **85.8**   **155**        **155**            **KILLEEN TX (GRK)**         **72.9**     **75.1**   **462**        **477**

  **FLINT MI (FNT)**         **69.0**     **78.7**   **609**        **628**            **KING SALMON AK (AKN)**     **50.0**     **40.9**   **22**         **22**

  **FLORENCE SC (FLO)**      **81.6**     **80.0**   **49**         **50**             **KINSTON NC (ISO)**         **66.1**     **76.8**   **56**         **56**

  **FORT LAUDERDALE FL       **69.1**     **74.0**   **6,043**      **6,034**          **KNOXVILLE TN (TYS)**       **65.6**     **75.3**   **822**        **823**
  (FLL)**                                                                                                                                                  

  **FORT SMITH AR (FSM)**    **68.3**     **78.3**   **167**        **166**            **KODIAK AK (ADQ)**          **59.3**     **63.0**   **54**         **54**

  **FORT WAYNE IN (FWA)**    **61.0**     **66.4**   **356**        **357**            **KONA HI (KOA)**            **92.9**     **93.4**   **1,341**      **1,343**

  **FRESNO CA (FAT)**        **70.2**     **77.2**   **1,199**      **1,196**          **KOTZEBUE AK (OTZ)**        **60.0**     **57.8**   **90**         **90**

  **FT. MYERS FL (RSW)**     **59.5**     **69.9**   **2,704**      **2,698**          **LA CROSSE WI (LSE)**       **63.0**     **71.6**   **162**        **162**

  **GAINESVILLE FL (GNV)**   **62.0**     **62.5**   **171**        **112**            **LAFAYETTE LA (LFT)**       **69.7**     **72.9**   **499**        **480**

  **GRAND FORKS ND (GFK)**   **64.6**     **82.3**   **79**         **79**             **LAKE CHARLES LA (LCH)**    **69.0**     **77.6**   **116**        **116**

  **GRAND JUNCTION CO        **62.4**     **71.7**   **423**        **417**            **LANSING MI (LAN)**         **60.7**     **73.8**   **394**        **393**
  (GJT)**                                                                                                                                                  

  **GRAND RAPIDS MI (GRR)**  **66.6**     **75.7**   **1,307**      **1,307**          **LAREDO TX (LRD)**          **68.6**     **78.8**   **245**        **245**

  **GREAT FALLS MT (GTF)**   **62.7**     **78.1**   **244**        **242**            **LAS VEGAS NV (LAS)**       **73.6**     **71.3**   **15,450**     **15,434**

  **GREEN BAY/CLINTONVILLE   **60.9**     **69.9**   **662**        **662**            **LAWTON/FORT SILL OK        **78.3**     **81.3**   **180**        **182**
  WI (GRB)**                                                                           (LAW)**                                                             

  **GREENSBORO/HIGH POINT NC **71.3**     **72.5**   **1,152**      **1,155**          **LEWISTON ID (LWS)**        **73.3**     **80.3**   **60**         **61**
  (GSO)**                                                                                                                                                  

  **GREENVILLE/SPARTANBURG   **66.0**     **74.1**   **952**        **953**            **LEXINGTON KY (LEX)**       **69.4**     **75.3**   **761**        **764**
  SC (GSP)**                                                                                                                                               

  **GULFPORT/BILOXI MS       **70.6**     **74.3**   **514**        **514**            **LIHUE HI (LIH)**           **93.3**     **96.0**   **1,412**      **1,413**
  (GPT)**                                                                                                                                                  

  **GUNNISON CO (GUC)**      **53.9**     **58.8**   **115**        **114**            **LINCOLN NE (LNK)**         **51.4**     **55.9**   **214**        **213**

  **HARLINGEN/SAN BENITO TX  **72.3**     **77.3**   **481**        **481**            **LITTLE ROCK AR (LIT)**     **70.3**     **73.2**   **1,433**      **1,434**
  (HRL)**                                                                                                                                                  

  **HARRISBURG PA (MDT)**    **65.2**     **72.7**   **707**        **692**            **LONG BEACH CA (LGB)**      **81.4**     **84.1**   **1,132**      **1,134**

  **HARTFORD CT (BDL)**      **75.5**     **81.0**   **2,705**      **2,707**          **LONGVIEW/KILGOR/GLADWATR   **74.2**     **80.9**   **93**         **94**
                                                                                       TX (GGG)**                                                          

  **HELENA MT (HLN)**        **69.7**     **78.2**   **119**        **119**            **LOS ANGELES CA (LAX)**     **74.9**     **76.1**   **19,977**     **19,958**

  **HILO HI (ITO)**          **95.0**     **97.2**   **795**        **794**            **LOUISVILLE KY (SDF)**      **73.8**     **75.6**   **1,627**      **1,628**

  **HONOLULU HI (HNL)**      **88.4**     **93.1**   **5,940**      **5,944**          **LUBBOCK TX (LBB)**         **73.1**     **75.9**   **789**        **790**

  **HOUSTON TX (HOU)**       **73.6**     **71.5**   **4,701**      **4,700**          **LYNCHBURG VA (LYH)**       **72.1**     **83.9**   **86**         **87**

  **HOUSTON TX (IAH)**       **74.5**     **76.7**   **19,262**     **19,256**         **MACON GA (MCN)**           **71.1**     **76.1**   **76**         **92**

  **HUNTSVILLE AL (HSV)**    **72.6**     **78.6**   **554**        **555**            **MADISON WI (MSN)**         **59.6**     **69.7**   **1,060**      **1,048**

  **IDAHO FALLS ID (IDA)**   **66.1**     **78.5**   **239**        **237**            **MANCHESTER NH (MHT)**      **74.2**     **80.4**   **1,718**      **1,725**

  **INDIANAPOLIS IN (IND)**  **71.5**     **80.8**   **3,068**      **3,072**          **MARQUETTE MI (MQT)**       **39.8**     **74.7**   **83**         **83**

  **INDIO/PALM SPRINGS CA    **73.4**     **78.6**   **1,235**      **1,235**          **MEDFORD OR (MFR)**         **62.2**     **60.3**   **524**        **527**
  (PSP)**                                                                                                                                                  

  **INYOKERN CA (IYK)**      **83.1**     **95.2**   **83**         **84**             **MELBOURNE FL (MLB)**       **74.3**     **86.2**   **187**        **188**

  **ISLIP NY (ISP)**         **79.7**     **80.6**   **1,022**      **1,038**          **MEMPHIS TN (MEM)**         **71.0**     **73.9**   **4,042**      **4,043**

  **JACKSON WY (JAC)**       **44.1**     **46.4**   **263**        **267**            **MERIDIAN MS (MEI)**        **62.3**     **71.4**   **69**         **70**

  **JACKSON/VICKSBURG MS     **73.0**     **77.5**   **973**        **978**            **MIAMI FL (MIA)**           **69.7**     **75.0**   **5,482**      **5,486**
  (JAN)**                                                                                                                                                  

  **JACKSONVILLE FL (JAX)**  **71.2**     **77.5**   **2,840**      **2,836**          **MIDLAND/ODESSA TX (MAF)**  **71.6**     **78.3**   **747**        **748**
  -------------------------- ------------ ---------- -------------- ------------ ----- ---------------------------- ------------ ---------- -------------- ------------

**DECEMBER 2006**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  ---------------------------- ------------ ---------- -------------- ------------ ----- ------------------------- ------------ ---------- -------------- ------------
  **CITY (AIRPORT)**           **PERCENT\              **REPORTED\                       **CITY (AIRPORT)**        **PERCENT\              **REPORTED\    
                               ON-TIME**               OPERATIONS**                                                ON-TIME**               OPERATIONS**   

                               **ARR.**     **DEP.**   **ARR.**       **DEP.**                                     **ARR.**     **DEP.**   **ARR.**       **DEP.**

  **MILWAUKEE WI (MKE)**       **65.7**     **74.5**   **1,953**      **1,957**          **RAPID CITY SD (RAP)**   **61.7**     **76.7**   **347**        **347**

  **MINNEAPOLIS/ST. PAUL MN    **72.1**     **72.6**   **10,799**     **10,810**         **REDDING CA (RDD)**      **61.2**     **66.4**   **152**        **152**
  (MSP)**                                                                                                                                                 

  **MINOT ND (MOT)**           **67.0**     **80.2**   **91**         **91**             **RENO NV (RNO)**         **70.1**     **73.7**   **2,242**      **2,243**

  **MISSION/MCALLEN/EDINBURG   **74.2**     **83.9**   **414**        **404**            **RICHMOND VA (RIC)**     **67.9**     **70.3**   **1,657**      **1,632**
  TX (MFE)**                                                                                                                                              

  **MISSOULA MT (MSO)**        **60.9**     **70.0**   **312**        **310**            **ROANOKE VA (ROA)**      **70.7**     **73.8**   **321**        **321**

  **MOBILE AL (MOB)**          **70.0**     **75.4**   **436**        **426**            **ROCHESTER MN (RST)**    **60.8**     **68.3**   **240**        **240**

  **MODESTO CA (MOD)**         **52.9**     **58.4**   **261**        **262**            **ROCHESTER NY (ROC)**    **62.4**     **67.3**   **1,555**      **1,548**

  **MOLINE IL (MLI)**          **59.8**     **65.8**   **493**        **494**            **ROCKFORD IL (RFD)**     **55.7**     **80.3**   **61**         **61**

  **MONROE LA (MLU)**          **60.6**     **67.7**   **221**        **226**            **SACRAMENTO CA (SMF)**   **72.0**     **75.0**   **4,522**      **4,522**

  **MONTEREY CA (MRY)**        **69.6**     **72.4**   **675**        **680**            **SAGINAW/BAY             **60.4**     **73.9**   **273**        **272**
                                                                                         CITY/MIDLAND MI (MBS)**                                          

  **MONTGOMERY AL (MGM)**      **73.6**     **70.8**   **261**        **288**            **SALT LAKE CITY UT       **74.3**     **76.5**   **12,174**     **12,147**
                                                                                         (SLC)**                                                          

  **MONTROSE/DELTA CO (MTJ)**  **51.3**     **64.0**   **240**        **239**            **SAN ANGELO TX (SJT)**   **70.8**     **74.0**   **154**        **154**

  **MYRTLE BEACH SC (MYR)**    **74.1**     **81.0**   **529**        **531**            **SAN ANTONIO TX (SAT)**  **72.9**     **80.1**   **3,530**      **3,535**

  **NAPLES FL (APF)**          **76.1**     **85.1**   **67**         **67**             **SAN DIEGO CA (SAN)**    **76.2**     **79.2**   **7,788**      **7,796**

  **NASHVILLE TN (BNA)**       **74.0**     **75.6**   **5,199**      **5,198**          **SAN FRANCISCO CA        **66.3**     **69.9**   **11,065**     **11,057**
                                                                                         (SFO)**                                                          

  **NEW ORLEANS LA (MSY)**     **73.9**     **77.5**   **2,789**      **2,805**          **SAN JOSE CA (SJC)**     **74.2**     **74.3**   **5,061**      **5,059**

  **NEW YORK NY (JFK)**        **61.1**     **67.0**   **10,528**     **10,532**         **SAN JUAN PR (SJU)**     **70.6**     **81.5**   **2,126**      **2,118**

  **NEW YORK NY (LGA)**        **63.6**     **73.5**   **10,358**     **10,352**         **SAN LUIS OBISPO/PASO    **79.4**     **81.5**   **572**        **573**
                                                                                         ROBLS CA (SBP)**                                                 

  **NEWARK NJ (EWR)**          **56.5**     **68.3**   **13,437**     **13,441**         **SANTA ANA CA (SNA)**    **77.5**     **78.6**   **4,377**      **4,375**

  **NEWBURGH/POUGHKEEPSIE NY   **60.7**     **66.7**   **117**        **117**            **SANTA BARBARA CA        **77.5**     **78.0**   **1,228**      **1,229**
  (SWF)**                                                                                (SBA)**                                                          

  **NEWPORT NEWS/WILLIAMSBURG  **77.0**     **80.6**   **479**        **480**            **SANTA MARIA CA (SMX)**  **82.9**     **83.6**   **146**        **146**
  VA (PHF)**                                                                                                                                              

  **NOME AK (OME)**            **65.6**     **57.8**   **90**         **90**             **SARASOTA/BRADENTON FL   **75.8**     **81.8**   **732**        **730**
                                                                                         (SRQ)**                                                          

  **NORFOLK VA (ORF)**         **69.3**     **76.3**   **1,673**      **1,673**          **SAVANNAH GA (SAV)**     **68.3**     **75.3**   **1,118**      **1,120**

  **OAKLAND CA (OAK)**         **73.7**     **69.5**   **6,303**      **6,307**          **SCRANTON/WILKES-BARRE   **73.0**     **74.5**   **185**        **208**
                                                                                         PA (AVP)**                                                       

  **OKLAHOMA CITY OK (OKC)**   **67.5**     **73.7**   **1,942**      **1,944**          **SEATTLE WA (SEA)**      **65.3**     **69.1**   **8,766**      **8,767**

  **OMAHA NE (OMA)**           **67.2**     **73.3**   **2,056**      **2,047**          **SHREVEPORT LA (SHV)**   **68.2**     **74.3**   **660**        **665**

  **ONTARIO/SAN BERNARDINO CA  **75.1**     **79.7**   **3,062**      **3,061**          **SIOUX FALLS SD (FSD)**  **62.8**     **66.6**   **540**        **542**
  (ONT)**                                                                                                                                                 

  **ORLANDO FL (MCO)**         **74.8**     **77.8**   **10,072**     **10,067**         **SITKA AK (SIT)**        **43.5**     **63.4**   **92**         **93**

  **OXNARD/VENTURA CA (OXR)**  **81.3**     **86.7**   **112**        **113**            **SOUTH BEND IN (SBN)**   **57.0**     **44.9**   **79**         **78**

  **PANAMA CITY FL (PFN)**     **66.4**     **77.3**   **211**        **181**            **SPOKANE WA (GEG)**      **64.4**     **75.9**   **1,188**      **1,189**

  **PASCO/KENNEWICK/RICHLAND   **63.8**     **74.1**   **229**        **228**            **SPRINGFIELD IL (SPI)**  **54.5**     **54.9**   **145**        **144**
  WA (PSC)**                                                                                                                                              

  **PENSACOLA FL (PNS)**       **70.8**     **75.4**   **869**        **839**            **SPRINGFIELD MO (SGF)**  **62.8**     **66.3**   **807**        **810**

  **PEORIA IL (PIA)**          **54.6**     **57.5**   **390**        **414**            **ST. GEORGE UT (SGU)**   **81.0**     **90.5**   **306**        **305**

  **PETERSBURG AK (PSG)**      **48.3**     **56.7**   **60**         **60**             **ST. LOUIS MO (STL)**    **73.3**     **74.1**   **5,275**      **5,276**

  **PHILADELPHIA PA (PHL)**    **67.4**     **70.3**   **8,688**      **8,683**          **STATE COLLEGE PA        **77.4**     **88.1**   **84**         **84**
                                                                                         (SCE)**                                                          

  **PHOENIX AZ (PHX)**         **75.3**     **74.2**   **18,245**     **18,243**         **STEAMBOAT               **51.4**     **56.8**   **280**        **280**
                                                                                         SPRINGS/HAYDEN CO (HDN)**                                        

  **PITTSBURGH PA (PIT)**      **73.3**     **77.9**   **4,126**      **4,124**          **SUN                     **84.1**     **84.2**   **232**        **240**
                                                                                         VALLEY/HAILEY/KETCHUM ID                                         
                                                                                         (SUN)**                                                          

  **POCATELLO ID (PIH)**       **85.7**     **93.5**   **154**        **154**            **SYRACUSE NY (SYR)**     **69.4**     **74.2**   **1,109**      **1,130**

  **PONCE PR (PSE)**           **70.0**     **93.5**   **70**         **62**             **TALLAHASSEE FL (TLH)**  **78.9**     **84.6**   **251**        **240**

  **PORTLAND ME (PWM)**        **62.6**     **70.6**   **559**        **558**            **TAMPA FL (TPA)**        **74.8**     **79.7**   **7,100**      **7,092**

  **PORTLAND OR (PDX)**        **69.3**     **76.2**   **4,884**      **4,883**          **TELLURIDE CO (TEX)**    **41.2**     **35.3**   **34**         **34**

  **PROVIDENCE RI (PVD)**      **75.8**     **80.9**   **2,182**      **2,184**          **TEXARKANA AR (TXK)**    **58.1**     **75.3**   **93**         **93**

  **RALEIGH/DURHAM NC (RDU)**  **72.0**     **76.0**   **5,289**      **5,287**          **TOLEDO OH (TOL)**       **62.2**     **70.1**   **193**        **194**
  ---------------------------- ------------ ---------- -------------- ------------ ----- ------------------------- ------------ ---------- -------------- ------------

**DECEMBER 2006**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  ------------------------------------------- ------------ ---------- -------------- -----------
  **CITY (AIRPORT)**                          **PERCENT\              **REPORTED\    
                                              ON-TIME**               OPERATIONS**   

                                              **ARR.**     **DEP.**   **ARR.**       **DEP.**

  **TRAVERSE CITY MI (TVC)**                  **56.5**     **69.0**   **214**        **213**

  **TRENTON NJ (TTN)**                        **68.6**     **74.5**   **51**         **51**

  **TUCSON AZ (TUS)**                         **69.3**     **79.7**   **2,120**      **2,121**

  **TULSA OK (TUL)**                          **68.2**     **72.7**   **1,870**      **1,874**

  **TUPELO MS (TUP)**                         **85.0**     **85.7**   **40**         **56**

  **TWIN FALLS ID (TWF)**                     **76.4**     **78.4**   **229**        **222**

  **TYLER TX (TYR)**                          **78.2**     **85.4**   **124**        **123**

  **VALDOSTA GA (VLD)**                       **62.2**     **75.9**   **82**         **83**

  **VALPARAISO FL (VPS)**                     **70.1**     **78.0**   **559**        **577**

  **WACO TX (ACT)**                           **73.4**     **81.6**   **177**        **179**

  **WASHINGTON DC (DCA)**                     **73.9**     **79.0**   **7,504**      **7,506**

  **WASHINGTON DC (IAD)**                     **73.7**     **72.9**   **8,710**      **8,712**

  **WAUSAU/MARSHFIELD WI (CWA)**              **46.2**     **52.7**   **93**         **93**

  **WEST PALM BEACH/PALM BEACH FL (PBI)**     **70.1**     **75.6**   **2,717**      **2,712**

  **WHITE PLAINS NY (HPN)**                   **69.8**     **70.0**   **746**        **766**

  **WICHITA FALLS TX (SPS)**                  **80.1**     **84.3**   **186**        **185**

  **WICHITA KS (ICT)**                        **65.9**     **70.6**   **1,110**      **1,082**

  **WILMINGTON DE (ILG)**                     **75.9**     **67.9**   **54**         **56**

  **WILMINGTON NC (ILM)**                     **73.2**     **76.2**   **272**        **244**

  **WRANGELL AK (WRG)**                       **48.3**     **60.0**   **60**         **60**

  **YAKUTAT AK (YAK)**                        **63.3**     **73.3**   **60**         **60**

  **YUMA AZ (YUM)**                           **56.7**     **63.7**   **300**        **300**
  ------------------------------------------- ------------ ---------- -------------- -----------

**DECEMBER 2006**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 8. OVERALL NUMBER AND PERCENTAGE OF FLIGHT CANCELLATIONS**

**BY CARRIER**

  ----------------- -------- ------------ ------------- ------------ ------------- ------------ --------- ------------- --------- ------------ ------------ ------------- ------------- ----------- -------------
  **CARRIER A/**             **AT 31                                                                                              **AT ALL                                                          
                             REPORTABLE                                                                                           REPORTABLE                                                        
                             AIRPORTS                                                                                             AIRPORTS                                                          
                             B/**                                                                                                 C/**                                                              

                             **NUMBER OF\ **FLIGHT\                  **FLIGHT\                            **PERCENT OF\           **NUMBER OF\              **FLIGHT\     **FLIGHT\                 **PERCENT OF\
                             AIRPORTS\    OPERATIONS\                OPERATIONS\                          OPERATIONS\             AIRPORTS\                 OPERATIONS\   OPERATIONS\               OPERATIONS\
                             REPORTED**   SCHEDULED**                CANCELLED**                          CANCELLED**             REPORTED**                SCHEDULED**   CANCELLED**               CANCELLED**

  **FRONTIER**      **21**                              **6,281**    **580**                    **9.2**                 **39**                 **7,638**                                **703**     **9.2**

  **SKYWEST**       **17**                              **25,529**   **1,504**                  **5.9**                 **127**                **47,675**                               **2,944**   **6.2**

  **UNITED**        **30**                              **35,082**   **1,801**                  **5.1**                 **80**                 **42,008**                               **2,229**   **5.3**

  **COMAIR**        **22**                              **14,013**   **751**                    **5.4**                 **99**                 **21,685**                               **1,122**   **5.2**

  **AMERICAN        **19**                              **26,220**   **1,327**                  **5.1**                 **115**                **46,180**                               **2,358**   **5.1**
  EAGLE**                                                                                                                                                                                           

  **MESA**          **22**                              **14,380**   **596**                    **4.1**                 **115**                **25,830**                               **1,091**   **4.2**

  **AMERICAN**      **28**                              **41,446**   **1,480**                  **3.6**                 **80**                 **54,171**                               **1,881**   **3.5**

  **EXPRESSJET**    **24**                              **18,523**   **691**                    **3.7**                 **113**                **37,455**                               **1,295**   **3.5**

  **ATLANTIC        **19**                              **11,456**   **347**                    **3.0**                 **136**                **21,093**                               **669**     **3.2**
  SOUTHEAST**                                                                                                                                                                                       

  **ALASKA**        **15**                              **7,248**    **130**                    **1.8**                 **45**                 **12,953**                               **306**     **2.4**

  **US AIRWAYS \*** **29**                              **34,659**   **548**                    **1.6**                 **82**                 **42,019**                               **642**     **1.5**

  **NORTHWEST**     **30**                              **25,754**   **388**                    **1.5**                 **108**                **37,496**                               **539**     **1.4**

  **SOUTHWEST**     **17**                              **47,753**   **708**                    **1.5**                 **63**                 **94,287**                               **1,330**   **1.4**

  **ATA**           **8**                               **1,208**    **16**                     **1.3**                 **13**                 **1,650**                                **19**      **1.2**

  **DELTA**         **30**                              **31,788**   **356**                    **1.1**                 **104**                **40,188**                               **435**     **1.1**

  **AIRTRAN**       **22**                              **16,273**   **187**                    **1.1**                 **47**                 **21,308**                               **223**     **1.0**

  **HAWAIIAN**      **6**                               **331**      **3**                      **0.9**                 **14**                 **4,646**                                **36**      **0.8**

  **CONTINENTAL**   **29**                              **21,429**   **169**                    **0.8**                 **71**                 **27,094**                               **185**     **0.7**

  **ALOHA**         **3**                               **150**      **0**                      **0.0**                 **11**                 **3,933**                                **20**      **0.5**

  **JETBLUE**       **17**                              **11,209**   **49**                     **0.4**                 **44**                 **15,449**                               **67**      **0.4**

  **Total**                               **390,732**                              **11,631**             **3.0**                 **Total**                 **604,758**   **18,094**                **3.0**
  ----------------- -------- ------------ ------------- ------------ ------------- ------------ --------- ------------- --------- ------------ ------------ ------------- ------------- ----------- -------------

**For simplicity, statistics are displayed to one decimal place. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.**

**\* Effective January 2006, data of the merged operations of US Airways
and America West Airlines are combined, and appear only as US Airways
data in this table.**

DECEMBER **2006**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 9. CAUSES OF DELAY\*, BY CARRIER\*\***

  ---------------- --------- -------- -------- ----------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ----------- ----------- ----------- ----------- -----------
                                                                                             **CAUSES                                                                                                
                                                                                             OF DELAY**                                                                                              

  CARRIER          TOTAL\    ONTIME   \%\      CANCELLED   \%\         DIVERTED   \%\        AIR\       \%\        EXTREME\   \%\        NATIONAL\   \%\         SECURITY\   \%\         LATE\       \%\
                   RECORDS            ONTIME               CANCELLED              DIVERTED   CARRIER\   AIR\       WEATHER\   EXTREME\   AVIATION\   NATIONAL\   DELAY       SECURITY\   ARRIVING\   LATE\
                                                                                             DELAY      CARRIER\   DELAY      WEATHER\   SYSTEM\     AVIATION\               DELAY       AIRCRAFT\   ARRIVING\
                                                                                                        DELAY                 DELAY      DELAY       SYSTEM\                             DELAY       AIRCRAFT\
                                                                                                                                                     DELAY                                           DELAY

  AA               54171     36373    67.14%   1881        3.47%       161        0.30%      4036       7.45%      804        1.48%      5503        10.16%      28          0.05%       5386        9.94%

  AQ               3933      3686     93.72%   20          0.51%       2          0.05%      125        3.17%      5          0.13%      26          0.66%       3           0.08%       66          1.68%

  AS               12953     8588     66.30%   306         2.36%       75         0.58%      1169       9.02%      71         0.55%      1090        8.41%       37          0.29%       1618        12.49%

  B6               15449     10016    64.83%   67          0.43%       45         0.29%      908        5.88%      33         0.21%      2296        14.86%      15          0.10%       2068        13.39%

  CO               27094     19878    73.37%   185         0.68%       59         0.22%      1295       4.78%      191        0.71%      3768        13.91%      61          0.23%       1656        6.11%

  DL               40188     32456    80.76%   435         1.08%       61         0.15%      2034       5.06%      183        0.45%      3024        7.52%       5           0.01%       1991        4.95%

  EV               21093     14735    69.86%   669         3.17%       55         0.26%      2880       13.65%     353        1.67%      1359        6.44%       12          0.06%       1030        4.88%

  F9               7638      5481     71.76%   703         9.20%       2          0.03%      314        4.11%      165        2.15%      688         9.00%       1           0.02%       285         3.73%

  FL               21308     16148    75.78%   223         1.05%       41         0.19%      1106       5.19%      8          0.04%      1549        7.27%       0           0.00%       2232        10.48%

  HA               4646      4188     90.14%   36          0.77%       0          0.00%      286        6.15%      1          0.02%      3           0.07%       2           0.03%       130         2.81%

  MQ               46180     29673    64.26%   2358        5.11%       151        0.33%      3155       6.83%      685        1.48%      3951        8.56%       13          0.03%       6193        13.41%

  NW               37496     24976    66.61%   539         1.44%       43         0.11%      4245       11.32%     491        1.31%      4908        13.09%      53          0.14%       2241        5.98%

  OH               21685     14853    68.49%   1122        5.17%       42         0.19%      2557       11.79%     873        4.03%      1902        8.77%       5           0.02%       330         1.52%

  OO               47675     30476    63.92%   2944        6.18%       46         0.10%      7370       15.46%     555        1.16%      1552        3.26%       83          0.17%       4649        9.75%

  TZ               1650      1135     68.79%   19          1.15%       1          0.06%      82         4.97%      0          0.00%      281         17.02%      2           0.09%       131         7.92%

  UA               42008     29160    69.42%   2229        5.31%       50         0.12%      2570       6.12%      138        0.33%      4187        9.97%       1           0.00%       3673        8.74%

  US**\*\*\***     42019     29795    70.91%   642         1.53%       129        0.31%      3450       8.21%      185        0.44%      4280        10.19%      50          0.12%       3488        8.30%

  WN               94287     72486    76.88%   1330        1.41%       210        0.22%      5137       5.45%      473        0.50%      3008        3.19%       173         0.18%       11470       12.16%

  XE**\*\*\*\***   37455     25977    69.36%   1295        3.46%       159        0.42%      1610       4.30%      428        1.14%      4519        12.06%      51          0.14%       3417        9.12%

  YV               25830     18063    69.93%   1091        4.22%       61         0.24%      2826       10.94%     238        0.92%      1382        5.35%       22          0.09%       2147        8.31%

  TOTAL            604758    428143            18094                   1393                  47155                 5879                  49275                   617                     54201       

                                      70.80%               2.99%                  0.23%                 7.80%                 0.97%                  8.15%                   0.10%                   8.96%
  ---------------- --------- -------- -------- ----------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ----------- ----------- ----------- ----------- -----------

**\*Causes of Delay:**

-   Air Carrier Delay: The cause of the cancellation or delay was due to
    circumstances within the airline's control (e.g. maintenance or crew
    problems, etc.).

-   Extreme Weather Delay: Significant meteorological conditions (actual
    or forecasted) that, in the judgment of the carrier, delays or
    prevents the operation of a flight.

-   National Aviation System Delay: Delays and cancellations
    attributable to the national aviation system refer to a broad set of
    conditions \-- non-extreme weather conditions, airport operations,
    heavy traffic volume, air traffic control, etc.

-   Security Delay: Delays caused by evacuation of terminal or
    concourse, re-boarding of aircraft because of security breech,
    inoperative screening equipment and long lines in excess of 29
    minutes at screening areas.

-   Late Arriving Aircraft Delay: Previous flight with same aircraft
    arrived late which caused the present flight to depart late.

A "cancelled" flight is a flight that was not operated, but was in the
carrier\'s computer reservation system within 7 days of the scheduled
departure. A "diverted" flight is a flight which is operated from the
scheduled origin point to a point other than the scheduled destination
point in the carrier\'s published schedule.

**\*\* See Appendix at the end of this section for list of carrier
codes.**

**\*\*\*** Effective January 2006, data of the merged operations of US
Airways and America West Airlines are combined, and appear only as US
data in this table.

**\*\*\*\*** Effective July 2006, the carrier code for ExpressJet
Airlines changed in this report from RU to XE.

**DECEMBER 2006**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 10. OVERALL CAUSES OF DELAY\***

![](media/image6.wmf){width="7.952083333333333in"
height="5.436805555555556in"}

**\*Causes of Delay:**

-   Air Carrier Delay: The cause of the cancellation or delay was due to
    circumstances within the airline's control (e.g. maintenance or crew
    problems, etc.).

-   Extreme Weather Delay: Significant meteorological conditions (actual
    or forecasted) that, in the judgment of the carrier, delays or
    prevents the operation of a flight.

-   National Aviation System Delay: Delays and cancellations
    attributable to the national aviation system refer to a broad set of
    conditions \-- non-extreme weather conditions, airport operations,
    heavy traffic volume, air traffic control, etc.

-   Security Delay: Delays caused by evacuation of terminal or
    concourse, re-boarding of aircraft because of security breech,
    inoperative screening equipment and long lines in excess of 29
    minutes at screening areas.

-   Late Arriving Aircraft Delay: Previous flight with same aircraft
    arrived late which caused the present flight to depart late.

A "cancelled" flight is a flight that was not operated, but was in the
carrier\'s computer reservation system within 7 days of the scheduled
departure. A "diverted" flight is a flight which is operated from the
scheduled origin point to a point other than the scheduled destination
point in the carrier\'s published schedule.

**Note: For additional airline-specific information, visit
[http://www.bts.gov](http://www.bts.gov/)**

**[FOOTNOTES FOR TABLES 1 THROUGH 6 (FLIGHT DELAYS) AND 8
(CANCELLATIONS)]{.underline}**

**A** See Appendix for list of carrier codes.

**B** See Appendix for list of 31 airports for which data must be
reported. Data include all reported domestic flight operations to the 31
reportable airports (e.g., Albany to Atlanta, Toledo to Boston).

> **C** All domestic airports for which carriers reported data. Data
> include all reported domestic flight operations to the 31 reportable
> airports and from those airports to other destinations (e.g., Albany
> to Atlanta, and Atlanta to Albany). In addition, for carriers that
> reported data for their entire domestic systems, the data also include
> all reported domestic flight operations between non-required airports
> (e.g., Albany to Toledo).

**D** \"On time\" means an arrival less than 15 minutes after scheduled
arrival time; cancelled and diverted flights are not considered on-time
arrivals.

**E** \"On time\" means a departure less than 15 minutes after scheduled
departure time; cancelled flights are not considered on-time departures;
diverted flights may be on time or late departures, depending on actual
departure time.

**F** Incomplete data; percentage based on operations reported.

**G** Carrier did not report useable data.

**H** Carrier did not serve airport.

**I** Regularly scheduled flights are those for which the carrier
reported at least 15 operations for the month.

**J** Blanks in any time interval in Tables 3 and 4 indicate no arrival
operations (Table 3) or departure operations

> (Table 4) for domestic flights of the reporting carriers during that
> time period. Other carriers, including code-sharing partners, may
> operate during those periods.

**S** Carrier reported data for entire domestic system.

**V** Carrier reported data voluntarily.

**[APPENDIX]{.underline}**

NOTE: The Department of Transportation has screened the reporting
carriers\' data for completeness and verified all arithmetic data
elements computed by the carriers (e.g., length of delay). Individual
flight operations records with incorrect calculations, erroneous
city-pairs, or missing data elements were rejected and excluded from the
data base; such rejected records accounted for less than 0.01% of the
flight operations records submitted. Any errors in the data base with
respect to basic flight data \-- non-computed data elements such as
flight numbers, scheduled and actual arrival/departure times, days of
operation \-- are the responsibility of the reporting carrier.

+--------+------------------------------+------------------------------+
|        | **[Airports Covered by the   | > **[Air Carriers Required   |
|        | Rule (14 CFR PART 234        | > to Report]{.underline}**   |
|        | \*)]{.underline}**           | >                            |
|        |                              | > **[Data to DOT and to CRS  |
|        | Atlanta: Hartsfield-Jackson  | > Vendors \*]{.underline}**  |
|        | ATL                          | >                            |
|        |                              | > FL AirTran Airways         |
|        | Balt/Wash: Int'l Thurgood    | >                            |
|        | Marshall BWI                 | > AS Alaska Airlines         |
|        |                              | >                            |
|        | Boston: Logan International  | > AA American Airlines       |
|        | BOS                          | >                            |
|        |                              | > MQ American Eagle Airlines |
|        | Charlotte: Douglas CLT       | >                            |
|        |                              | > TZ ATA Airlines            |
|        | Chicago: Midway MDW          | >                            |
|        |                              | > EV Atlantic Southeast      |
|        | Chicago: O\'Hare ORD         | > Airlines                   |
|        |                              | >                            |
|        | Cincinnati: Greater          | > OH Comair                  |
|        | Cincinnati CVG               | >                            |
|        |                              | > CO Continental Airlines    |
|        | Dallas-Fort Worth:           | >                            |
|        | International DFW            | > DL Delta Air Lines         |
|        |                              | >                            |
|        | Denver: International DEN    | > XE\*\* ExpressJet Airlines |
|        |                              | >                            |
|        | Detroit: Metro Wayne County  | > F9 Frontier Airlines       |
|        | DTW                          | >                            |
|        |                              | > HA Hawaiian Airlines       |
|        | Ft. Lauderdale:              | >                            |
|        | International FLL            | > B6 JetBlue Airways         |
|        |                              | >                            |
|        | Houston: George Bush IAH     | > YV Mesa Airlines           |
|        |                              | >                            |
|        | Las Vegas: McCarran          | > NW Northwest Airlines      |
|        | International LAS            | >                            |
|        |                              | > OO SkyWest Airlines        |
|        | Los Angeles: International   | >                            |
|        | LAX                          | > WN Southwest Airlines      |
|        |                              | >                            |
|        | Miami: International MIA     | > UA United Airlines         |
|        |                              | >                            |
|        | Minneapolis-St. Paul:        | > US\*\*\* US Airways        |
|        | International MSP            | >                            |
|        |                              | > **[Air Carriers            |
|        | Newark: Liberty              | > Voluntarily                |
|        | International EWR            | > Reporting]{.underline}**   |
|        |                              | >                            |
|        | New York: JFK International  | > **[Data to DOT and to CRS  |
|        | JFK                          | > Vendors]{.underline}**     |
|        |                              |                              |
|        | New York: LaGuardia LGA      | AQ Aloha Airlines (eff.      |
|        |                              | 04/06)                       |
|        | Oakland : International OAK  |                              |
|        |                              | \* Revised January 2006,     |
|        | Orlando: International MCO   | based on Bureau of           |
|        |                              | Transportation Statistic's   |
|        | Philadelphia: International  | Technical Reporting          |
|        | PHL                          | Directive #13, issued        |
|        |                              | September 20, 2005.          |
|        | Phoenix: Sky Harbor          |                              |
|        | International PHX            | \*\* Effective July 2006,    |
|        |                              | the carrier code for         |
|        | Pittsburgh: Greater          | ExpressJet Airlines changed  |
|        | International PIT            | in this report from RU to    |
|        |                              | XE.                          |
|        | Salt Lake City:              |                              |
|        | International SLC            | \*\*\* Effective January     |
|        |                              | 2006, data of the merged     |
|        | San Diego: Lindbergh Field   | operations of US Airways and |
|        | SAN                          | America West Airlines are    |
|        |                              | combined, and appear only as |
|        | San Francisco: International | US or US Airways data in     |
|        | SFO                          | this report..                |
|        |                              |                              |
|        | Seattle-Tacoma:              |                              |
|        | International SEA            |                              |
|        |                              |                              |
|        | Tampa: Tampa International   |                              |
|        | TPA                          |                              |
|        |                              |                              |
|        | Washington: Reagan National  |                              |
|        | DCA                          |                              |
|        |                              |                              |
|        | Washington: Dulles IAD       |                              |
+--------+------------------------------+------------------------------+

**[MISHANDLED BAGGAGE]{.underline}**

![](media/image7.wmf){width="1.6965277777777779in"
height="1.2361111111111112in"}

> Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

***DECEMBER***

***MISHANDLED BAGGAGE REPORTS*** ***FILED BY PASSENGERS***

***U.S. AIRLINES***[^1]

+---+--------------+----+--------+-------+---+------+--------+-------+
|   |              | ** |        |       |   | **   |        |       |
|   |              | DE |        |       |   | DECE |        |       |
|   |              | CE |        |       |   | MBER |        |       |
|   |              | MB |        |       |   | 20   |        |       |
|   |              | ER |        |       |   | 05** |        |       |
|   |              | 20 |        |       |   |      |        |       |
|   |              | 06 |        |       |   |      |        |       |
|   |              | ** |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| # | ###          | *  | **EN   | *     |   | **T  | **EN   | *     |
| # | #### AIRLINE | *T | PLANED | *REPO |   | OTAL | PLANED | *REPO |
| # |              | OT | PASSEN | RTS** |   | BAG  | PASSEN | RTS** |
| # |              | AL | GERS** |       |   | GAGE | GERS** |       |
| # |              | B  |        | **PER |   | R    |        | **PER |
| # |              | AG |        | 1,000 |   | EPOR |        | 1,000 |
| # |              | GA |        | PA    |   | TS** |        | PA    |
|   |              | GE |        | SSENG |   |      |        | SSENG |
| R |              | R  |        | ERS** |   |      |        | ERS** |
| A |              | EP |        |       |   |      |        |       |
| N |              | OR |        |       |   |      |        |       |
| K |              | TS |        |       |   |      |        |       |
|   |              | ** |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
|   |              |    |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 1 | AIRTRAN      | 6  | 1,8    | **3   |   | 6    | 1,5    | **3   |
|   | AIRWAYS      | ,8 | 01,632 | .77** |   | ,086 | 37,671 | .96** |
|   |              | 01 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 2 | ALOHA        | 1  | 3      | **3   |   | \*   | \*     | *     |
|   | AIRLINES     | ,2 | 32,341 | .90** |   |      |        | *\*** |
|   |              | 96 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 3 | HAWAIIAN     | 2  | 5      | **4   |   | 1    | 5      | **3   |
|   | AIRLINES     | ,2 | 60,600 | .02** |   | ,629 | 06,095 | .22** |
|   |              | 52 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 4 | JETBLUE      | 9  | 1,7    | **5   |   | 8    | 1,4    | **5   |
|   | AIRWAYS      | ,8 | 42,853 | .66** |   | ,302 | 34,774 | .79** |
|   |              | 63 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 5 | CONTINENTAL  | 18 | 3,1    | **5   |   | 16   | 3,0    | **5   |
|   | AIRLINES     | ,5 | 98,317 | .79** |   | ,783 | 72,680 | .46** |
|   |              | 22 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 6 | NORTHWEST    | 24 | 3,8    | **6   |   | 25   | 3,6    | **7   |
|   | AIRLINES     | ,3 | 37,049 | .35** |   | ,640 | 30,965 | .06** |
|   |              | 58 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 7 | DELTA AIR    | 40 | 5,2    | **7   |   | 41   | 5,7    | **7   |
|   | LINES        | ,7 | 74,144 | .72** |   | ,346 | 35,079 | .21** |
|   |              | 41 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 8 | SOUTHWEST    | 67 | 8,0    | **8   |   | 44   | 7,4    | **5   |
|   | AIRLINES     | ,3 | 27,315 | .39** |   | ,181 | 16,707 | .96** |
|   |              | 18 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 9 | ALASKA       | 10 | 1,2    | **8   |   | 7    | 1,2    | **5   |
|   | AIRLINES     | ,6 | 47,610 | .54** |   | ,088 | 33,461 | .75** |
|   |              | 55 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 1 | UNITED       | 40 | 4,6    | **8   |   | 29   | 4,8    | **6   |
| 0 | AIRLINES     | ,4 | 68,833 | .67** |   | ,235 | 51,280 | .03** |
|   |              | 83 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 1 | ATA AIRLINES | 1  | 2      | **9   |   | 1    | 3      | **5   |
| 1 |              | ,8 | 03,522 | .12** |   | ,863 | 13,563 | .94** |
|   |              | 56 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 1 | FRONTIER     | 6  | 7      | **9   |   | 4    | 7      | **5   |
| 2 | AIRLINES     | ,7 | 28,969 | .21** |   | ,363 | 53,451 | .79** |
|   |              | 14 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 1 | US AIRWAYS   | 42 | 4,3    | **9   |   | 23   | 2,4    | **9   |
| 3 |              | ,3 | 97,901 | .63** |   | ,908 | 86,919 | .61** |
|   |              | 59 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 1 | AMERICAN     | 63 | 6,4    | **9   |   | 58   | 6,6    | **8   |
| 4 | AIRLINES     | ,6 | 90,106 | .80** |   | ,733 | 59,759 | .82** |
|   |              | 35 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 1 | EXPRESSJET   | 15 | 1,3    | **11  |   | 13   | 1,2    | **10  |
| 5 | AIRLINES     | ,0 | 67,629 | .01** |   | ,812 | 73,734 | .84** |
|   |              | 53 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 1 | ATLANTIC     | 9  | 8      | **11  |   | 17   | 9      | **18  |
| 6 | SOUTHEAST    | ,9 | 74,520 | .38** |   | ,562 | 69,944 | .11** |
|   | AIRLINES     | 56 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 1 | MESA         | 15 | 1,1    | **13  |   | \*   | \*     | *     |
| 7 | AIRLINES     | ,5 | 14,610 | .99** |   |      |        | *\*** |
|   |              | 93 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 1 | COMAIR       | 12 | 8      | **15  |   | 10   | 8      | **12  |
| 8 |              | ,7 | 07,890 | .84** |   | ,935 | 89,479 | .29** |
|   |              | 99 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 1 | SKYWEST      | 25 | 1,6    | **15  |   | 20   | 1,4    | **13  |
| 9 | AIRLINES     | ,7 | 20,836 | .90** |   | ,113 | 66,389 | .72** |
|   |              | 78 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
| 2 | AMERICAN     | 28 | 1,4    | **19  |   | 24   | 1,4    | **16  |
| 0 | EAGLE        | ,5 | 77,993 | .32** |   | ,696 | 73,586 | .76** |
|   | AIRLINES     | 56 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
|   |              |    |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+
|   | TOTALS \*\*  | 4  | 49,7   | **8   |   | 356  | 45,7   | **7   |
|   |              | 44 | 74,670 | .93** |   | ,275 | 05,536 | .80** |
|   |              | ,5 |        |       |   |      |        |       |
|   |              | 88 |        |       |   |      |        |       |
+---+--------------+----+--------+-------+---+------+--------+-------+

**For simplicity, statistics are displayed to two decimal places. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.**

> TOTAL BAGGAGE REPORTS---For the domestic system only. These are
> passenger reports of mishandled baggage, including those that did not
> subsequently result in claims for compensation.
>
> ENPLANED PASSENGERS---For the domestic system only.

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

***JANUARY - DECEMBER***

***MISHANDLED BAGGAGE REPORTS*** ***FILED BY PASSENGERS***

***U.S. AIRLINES***[^2]

+---+-------------+-----+--------+-------+---+------+--------+------+
|   |             | **  |        |       |   | **J  |        |      |
|   |             | JAN |        |       |   | ANUA |        |      |
|   |             | UAR |        |       |   | RY - |        |      |
|   |             | Y - |        |       |   | DECE |        |      |
|   |             | DE  |        |       |   | MBER |        |      |
|   |             | CEM |        |       |   | 20   |        |      |
|   |             | BER |        |       |   | 05** |        |      |
|   |             | 200 |        |       |   |      |        |      |
|   |             | 6** |        |       |   |      |        |      |
+---+-------------+-----+--------+-------+---+------+--------+------+
| # | ####        | *   | **EN   | *     |   | **T  | **EN   | **R  |
| # | ### AIRLINE | *TO | PLANED | *REPO |   | OTAL | PLANED | EPOR |
| # |             | TAL | PASSEN | RTS** |   | BAG  | PASSEN | TS** |
| # |             | B   | GERS** |       |   | GAGE | GERS** |      |
| # |             | AGG |        | **PER |   | R    |        | *    |
| # |             | AGE |        | 1,000 |   | EPOR |        | *PER |
| # |             | REP |        | PA    |   | TS** |        | 1    |
|   |             | ORT |        | SSENG |   |      |        | ,000 |
| R |             | S** |        | ERS** |   |      |        | PASS |
| A |             |     |        |       |   |      |        | ENGE |
| N |             |     |        |       |   |      |        | RS** |
| K |             |     |        |       |   |      |        |      |
+---+-------------+-----+--------+-------+---+------+--------+------+
|   |             |     |        |       |   |      |        |      |
+---+-------------+-----+--------+-------+---+------+--------+------+
| 1 | HAWAIIAN    | 19, | 6,2    | **3   |   | 17   | 5,9    | **2. |
|   | AIRLINES    | 619 | 56,908 | .14** |   | ,508 | 28,173 | 95** |
+---+-------------+-----+--------+-------+---+------+--------+------+
| 2 | JETBLUE     | 76, | 18,7   | **4   |   | 60   | 14,8   | **4. |
|   | AIRWAYS     | 442 | 09,400 | .09** |   | ,426 | 73,839 | 06** |
+---+-------------+-----+--------+-------+---+------+--------+------+
| 3 | NORTHWEST   | 2   | 46,1   | **4   |   | 232  | 47,9   | **4. |
|   | AIRLINES    | 12, | 39,348 | .60** |   | ,929 | 57,408 | 86** |
|   |             | 148 |        |       |   |      |        |      |
+---+-------------+-----+--------+-------+---+------+--------+------+
| 4 | AIRTRAN     | 97, | 20,6   | **4   |   | 58   | 17,0   | **3. |
|   | AIRWAYS     | 537 | 72,940 | .72** |   | ,706 | 12,455 | 45** |
+---+-------------+-----+--------+-------+---+------+--------+------+
| 5 | CONTINENTAL | 1   | 37,5   | **4   |   | 143  | 34,8   | **4. |
|   | AIRLINES    | 78, | 44,152 | .76** |   | ,513 | 23,740 | 12** |
|   | \*\*\*      | 605 |        |       |   |      |        |      |
+---+-------------+-----+--------+-------+---+------+--------+------+
| 6 | FRONTIER    | 51, | 9,9    | **5   |   | \*   | \*     | **   |
|   | AIRLINES    | 358 | 17,661 | .18** |   |      |        | \*** |
+---+-------------+-----+--------+-------+---+------+--------+------+
| 7 | SOUTHWEST   | 5   | 98,4   | **5   |   | 383  | 90,2   | **4. |
|   | AIRLINES    | 25, | 55,561 | .34** |   | ,240 | 41,630 | 25** |
|   |             | 903 |        |       |   |      |        |      |
+---+-------------+-----+--------+-------+---+------+--------+------+
| 8 | UNITED      | 3   | 59,8   | **5   |   | 248  | 58,1   | **4. |
|   | AIRLINES    | 39, | 20,531 | .68** |   | ,803 | 87,505 | 28** |
|   | \*\*\*      | 714 |        |       |   |      |        |      |
+---+-------------+-----+--------+-------+---+------+--------+------+
| 9 | ALASKA      | 88, | 15,5   | **5   |   | 76   | 15,2   | **5. |
|   | AIRLINES    | 746 | 47,711 | .71** |   | ,705 | 37,761 | 03** |
+---+-------------+-----+--------+-------+---+------+--------+------+
| 1 | ATA         | 15, | 2,4    | **6   |   | 21   | 5,2    | **4. |
| 0 | AIRLINES    | 248 | 96,330 | .11** |   | ,487 | 79,135 | 07** |
+---+-------------+-----+--------+-------+---+------+--------+------+
| 1 | AMERICAN    | 5   | 79,7   | **6   |   | 476  | 80,5   | **5. |
| 1 | AIRLINES    | 04, | 00,546 | .33** |   | ,575 | 32,985 | 92** |
|   |             | 535 |        |       |   |      |        |      |
+---+-------------+-----+--------+-------+---+------+--------+------+
| 1 | DELTA AIR   | 4   | 66,3   | **6   |   | 573  | 80,9   | **7. |
| 2 | LINES       | 56, | 11,396 | .88** |   | ,419 | 07,360 | 09** |
|   |             | 200 |        |       |   |      |        |      |
+---+-------------+-----+--------+-------+---+------+--------+------+
| 1 | US AIRWAYS  | 4   | 53,8   | **7   |   | 358  | 37,3   | **9. |
| 3 |             | 20, | 13,611 | .82** |   | ,782 | 11,721 | 62** |
|   |             | 785 |        |       |   |      |        |      |
+---+-------------+-----+--------+-------+---+------+--------+------+
| 1 | EXPRESSJET  | 1   | 16,5   | **8   |   | 96   | 14,6   | **6. |
| 4 | AIRLINES    | 48, | 97,068 | .96** |   | ,834 | 83,265 | 59** |
|   |             | 716 |        |       |   |      |        |      |
+---+-------------+-----+--------+-------+---+------+--------+------+
| 1 | SKYWEST     | 2   | 19,7   | **10  |   | 169  | 16,8   | *    |
| 5 | AIRLINES    | 01, | 95,138 | .16** |   | ,974 | 89,452 | *10. |
|   |             | 060 |        |       |   |      |        | 06** |
+---+-------------+-----+--------+-------+---+------+--------+------+
| 1 | MESA        | 1   | 13,6   | **10  |   | \*   | \*     | **   |
| 6 | AIRLINES    | 44, | 93,224 | .55** |   |      |        | \*** |
|   |             | 507 |        |       |   |      |        |      |
+---+-------------+-----+--------+-------+---+------+--------+------+
| 1 | COMAIR      | 1   | 10,6   | **11  |   | 141  | 13,2   | *    |
| 7 |             | 27, | 74,855 | .98** |   | ,919 | 06,051 | *10. |
|   |             | 930 |        |       |   |      |        | 75** |
+---+-------------+-----+--------+-------+---+------+--------+------+
| 1 | AMERICAN    | 2   | 18,6   | **14  |   | 180  | 17,5   | *    |
| 8 | EAGLE       | 69, | 92,559 | .42** |   | ,065 | 68,517 | *10. |
|   | AIRLINES    | 604 |        |       |   |      |        | 25** |
+---+-------------+-----+--------+-------+---+------+--------+------+
| 1 | ATLANTIC    | 2   | 11,7   | **17  |   | 208  | 11,9   | *    |
| 9 | SOUTHEAST   | 04, | 65,493 | .37** |   | ,368 | 70,537 | *17. |
|   | AIRLINES    | 397 |        |       |   |      |        | 41** |
+---+-------------+-----+--------+-------+---+------+--------+------+
| \ | ALOHA       | \*  | \*     | *     |   | \*   | \*     | **   |
| * | AIRLINES    |     |        | *\*** |   |      |        | \*** |
+---+-------------+-----+--------+-------+---+------+--------+------+
|   |             |     |        |       |   |      |        |      |
+---+-------------+-----+--------+-------+---+------+--------+------+
|   | TOTALS \*\* | 4,0 | 606,6  | **6   |   | 3    | 562,6  | **6. |
|   |             | 83, | 04,432 | .73** |   | ,449 | 11,534 | 13** |
|   |             | 054 |        |       |   | ,253 |        |      |
+---+-------------+-----+--------+-------+---+------+--------+------+

**For simplicity, statistics are displayed to two decimal places. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.**

> TOTAL BAGGAGE REPORTS---For the domestic system only. These are
> passenger reports of mishandled baggage, including those that did not
> subsequently result in claims for compensation.
>
> ENPLANED PASSENGERS---For the domestic system only.
>
> **[OVERSALES]{.underline}**

This section furnishes data on the number of passengers who hold
confirmed reservations and are denied boarding (\"bumped\") from a
flight because it is oversold. These figures include only passengers
whose oversold flight departs without them; they do not include
passengers affected by cancelled, delayed or diverted flights.

The report includes U.S. airlines that have at least one percent of
total domestic scheduled-service passenger revenues *and* operate
aircraft with a passenger capacity of more than 60 seats (see footnote
on chart for details). It provides system data for scheduled passenger
service on domestic flights and data on international flight segments
that originate in the United States. Information is displayed for the
latest available quarter and for the year to date, for the current
period and for the same period in the previous year. The data are
reported quarterly to DOT's Bureau of Transportation Statistics (Office
of Airline Information). The reporting requirement is found in 14 CFR
250.10.

These tables give information by carrier on the number of passengers
bumped involuntarily and on the number who voluntarily gave up their
seat on an oversold flight in exchange for compensation. Also shown is
the rate of involuntary denied boardings per 10,000 passengers. This
rate determines the order in which carriers are listed; the airline with
the lowest rate appears first. The number and rate of involuntary denied
boardings include both passengers who received denied boarding
compensation and passengers who did not qualify for compensation because
of one of the exceptions in the oversales rule. There are three
exceptions: 1) passenger accommodated on another flight scheduled to
arrive within one hour of the original flight; 2) passenger fails to
comply with ticketing, check-in or reconfirmation procedures; and 3)
aircraft of smaller capacity is substituted. Totals appear at the end of
each table.

The enplanements figures that are used to calculate the involuntary
denied boarding rate do not include \"shuttle\" service on which
reservations are not offered, nor do they include inbound international
service, since the rule does not apply to these flights.

![](media/image8.wmf){width="1.636111111111111in"
height="1.3097222222222222in"}

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

***OCTOBER-DECEMBER***

***PASSENGERS DENIED BOARDING***

***BY U.S. AIRLINES***[^3]

  ------ ---------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------
                          **OCTOBER-DECEMBER                                                 **OCTOBER-DECEMBER                                
                          2006**                                                             2005**                                            

  RANK   AIRLINE          [DENIED BOARDINGS                   Enplaned      Involuntary      [DENIED BOARDINGS                   Enplaned      Involuntary
                          (DB'S)]{.underline}                 Passengers    DB's per         (DB'S)]{.underline}                 Passengers    DB's per
                                                                            10,000 psgrs                                                       10,000 psgrs

                          Voluntary             Involuntary                                  Voluntary             Involuntary                 

                                                                                                                                               

  1      ***ALOHA         32                    0             887,148       **0.00**         \*                    \*            \*            **\***
         AIRLINES***                                                                                                                           

  2      ***AIRTRAN       4,781                 18            5,017,232     **0.04**         3,240                 45            4,388,198     **0.10**
         AIRWAYS***                                                                                                                            

  3      ***JETBLUE       10                    29            4,931,609     **0.06**         6                                   3,850,507     **0.00**
         AIRWAYS***                                                                                                                            

  4      ***HAWAIIAN      340                   38            1,610,807     **0.24**         844                   16            1,481,486     **0.11**
         AIRLINES***                                                                                                                           

  5      ***FRONTIER      644                   113           2,249,061     **0.50**         213                   56            2,096,971     **0.27**
         AIRLINES***                                                                                                                           

  6      ***UNITED        17,225                866           15,369,958    **0.56**         12,835                669           15,016,704    **0.45**
         AIRLINES***                                                                                                                           

  7      ***NORTHWEST     17,740                851           12,235,357    **0.70**         16,128                733           11,493,344    **0.64**
         AIRLINES***                                                                                                                           

  8      ***SOUTHWEST     24,785                1,748         24,073,919    **0.73**         15,350                1,368         22,225,722    **0.62**
         AIRLINES***                                                                                                                           

  9      ***AMERICAN      21,987                1,877         21,307,774    **0.88**         18,218                1,443         21,556,675    **0.67**
         AIRLINES***                                                                                                                           

  10     ***AMERICAN      415                   54            610,898       **0.88**         357                   54            560,082       **0.96**
         EAGLE                                                                                                                                 
         AIRLINES***                                                                                                                           

  11     ***US AIRWAYS    15,471                1,359         13,695,451    **0.99**         7,893                 357           8,619,527     **0.41**
         \*\****                                                                                                                               

  12     ***MESA          3,028                 179           1,659,022     **1.08**         \*                    \*            \*            **\***
         AIRLINES***                                                                                                                           

  13     ***SKYWEST       3,090                 177           1,556,835     **1.14**         1,465                 29            940,641       **0.31**
         AIRLINES***                                                                                                                           

  14     ***DELTA AIR     15,096                2,246         16,664,534    **1.35**         26,089                2,779         18,067,377    **1.54**
         LINES***                                                                                                                              

  15     ***CONTINENTAL   8,296                 1,442         10,232,687    **1.41**         9,444                 1,918         9,570,637     **2.00**
         AIRLINES***                                                                                                                           

  16     ***ALASKA        3,972                 549           3,642,976     **1.51**         4,454                 558           3,628,827     **1.54**
         AIRLINES***                                                                                                                           

  17     ***COMAIR***     1,831                 101           599,762       **1.68**         855                   53            573,735       **0.92**

  18     ***ATA           547                   194           620,591       **3.13**         335                   129           1,070,737     **1.20**
         AIRLINES***                                                                                                                           

  19     ***ATLANTIC      1,657                 397           967,995       **4.10**         1,264                 199           979,025       **2.03**
         SOUTHEAST                                                                                                                             
         AIRLINES***                                                                                                                           

                                                                                                                                               

         ***TOTALS        140,947               12,238        137,933,616   **0.89**         118,990               10,406        126,120,195   **0.83**
         \*\****                                                                                                                               
  ------ ---------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------

For simplicity, statistics are displayed to two decimal places. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

***JANUARY - DECEMBER***

***PASSENGERS DENIED BOARDING***

***BY U.S. AIRLINES***[^4]

  ------ ---------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------
                          **JANUARY - DECEMBER                                               **JANUARY - DECEMBER                              
                          2006**                                                             2005**                                            

  RANK   AIRLINE          [DENIED BOARDINGS                   Enplaned      Involuntary      [DENIED BOARDINGS                   Enplaned      Involuntary
                          (DB'S)]{.underline}                 Passengers    DB's per         (DB'S)]{.underline}                 Passengers    DB's per
                                                                            10,000 psgrs                                                       10,000 psgrs

                          Voluntary             Involuntary                                  Voluntary             Involuntary                 

                                                                                                                                               

  1      ***JETBLUE       73                    126           18,564,558    **0.07**         32                    0             14,729,066    **0.00**
         AIRWAYS***                                                                                                                            

  2      ***AIRTRAN       17,698                163           20,051,219    **0.08**         20,688                615           16,624,315    **0.37**
         AIRWAYS***                                                                                                                            

  3      ***HAWAIIAN      2,216                 79            6,202,663     **0.13**         3,145                 38            5,839,817     **0.07**
         AIRLINES***                                                                                                                           

  4      ***FRONTIER      2,566                 450           9,656,161     **0.47**         \*                    \*            \*            **\***
         AIRLINES***                                                                                                                           

  5      ***UNITED        71,894                3,221         63,157,815    **0.51**         78,093                2,882         60,646,380    **0.48**
         AIRLINES***                                                                                                                           

  6      ***NORTHWEST     73,959                3,988         49,039,931    **0.81**         76,474                4,846         50,685,645    **0.96**
         AIRLINES***                                                                                                                           

  7      ***AMERICAN      81,542                7,393         87,900,592    **0.84**         78,095                5,557         88,066,928    **0.63**
         AIRLINES***                                                                                                                           

  8      ***SOUTHWEST     107,427               8,724         96,276,907    **0.91**         73,659                6,096         88,379,759    **0.69**
         AIRLINES***                                                                                                                           

  9      ***US AIRWAYS*** 68,174                5,965         55,156,067    **1.08**         49,867                2,517         39,578,083    **0.64**

  10     ***SKYWEST       13,791                647           5,786,205     **1.12**         5,721                 100           2,832,218     **0.35**
         AIRLINES***                                                                                                                           

  11     ***ALASKA        18,677                1,949         15,492,040    **1.26**         24,293                2,413         15,305,778    **1.58**
         AIRLINES***                                                                                                                           

  12     ***AMERICAN      1,724                 314           2,388,828     **1.31**         1,681                 133           2,197,619     **0.61**
         EAGLE                                                                                                                                 
         AIRLINES***                                                                                                                           

  13     ***MESA          14,794                1,095         6,896,908     **1.59**         \*                    \*            \*            **\***
         AIRLINES***                                                                                                                           

  14     ***DELTA AIR     88,377                11,644        68,675,523    **1.70**         90,644                10,743        81,910,297    **1.31**
         LINES***                                                                                                                              

  15     ***CONTINENTAL   39,510                7,087         40,807,967    **1.74**         39,792                7,218         37,518,805    **1.92**
         AIRLINES***                                                                                                                           

  16     ***ATA           1,431                 578           2,635,802     **2.19**         4,326                 1,479         5,382,300     **2.75**
         AIRLINES***                                                                                                                           

  17     ***COMAIR***     7,196                 559           2,259,675     **2.47**         1,939                 162           2,649,016     **0.61**

  18     ***ATLANTIC      9,531                 1,846         4,131,637     **4.47**         3,345                 660           4,207,209     **1.57**
         SOUTHEAST                                                                                                                             
         AIRLINES***                                                                                                                           

  \*     ***ALOHA         \*                    \*            \*                             \*                    \*            \*            **\***
         AIRLINES***                                                                                                                           

                                                                                                                                               

         ***TOTALS***     620,580               55,828        555,080,498   **1.01**         551,794               45,459        516,553,235   **0.88**
  ------ ---------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------

For simplicity, statistics are displayed to two decimal places. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.

**[CONSUMER COMPLAINTS]{.underline}**

This section summarizes aviation consumer complaints filed with the
Department in writing, by telephone, via e-mail, or in person. DOT has
not determined the validity of the complaints. The report does not
include safety complaints (which are handled by the Federal Aviation
Administration) or security complaints (which are handled by the
Transportation Security Administration). An explanation of each section
of the report appears below:

**Summary** - Table 1 gives the total number of complaints, and also
breaks down complaints by industry groups (U.S. airlines, tour
operators, etc.). As with most other sections of the report, figures for
the current month are compared to the same month in the previous year.

**Complaint Categories** - Table 2 ranks the categories of complaints
(baggage, refunds, etc.). Beginning with the October 2000 report,
"Animals" was added as a new category. A detailed explanation of each
category appears at the end of the report.

**U.S. Airlines** - Table 3 shows the number of complaints against
individual U.S. airlines, listed alphabetically and broken down by
complaint category.

**Incident Date** - Table 4 shows the number of complaints against
individual U.S. airlines, listed alphabetically and broken down by the
percentage of complaints where the incident occurred in the most recent
month versus previous periods (Incident Date data is not included in YTD
section).

**Companies Other Than U.S. Airlines** - Table 5 (Table 4 in YTD
reports) provides the same information as above for foreign airlines,
and for tour operators, travel agents, etc.

**Airline Rankings** - Table 6 (Table 5 in YTD reports) ranks the
largest U.S. airlines (those that each account for one percent of total
domestic scheduled-service passenger revenues, plus any other carrier
that voluntarily reports flight delay and mishandled baggage data to
DOT) according to the rate of complaints per 100,000 passengers. This
ranking takes into account airline size when identifying the carriers
against whom the most complaints have been filed.

Table 1

AIR TRAVEL CONSUMER REPORT

CONSUMER COMPLAINTS

SUMMARY

  --------------- ------------ ---------- ------------- ---------- -- ------------ ---------- ------------- ----------
                  **DECEMBER                                          **DECEMBER                            
                  2006**                                              2005**                                

                  COMPLAINTS   OPINIONS   COMPLIMENTS   INFO          COMPLAINTS   OPINIONS   COMPLIMENTS   INFO
                                                        REQUESTS                                            REQUESTS

                                                                                                            

  U.S. AIRLINES   459          47         6             111           470          43         5             101

  FOREIGN         124          0          0             13            147          0          1             9
  AIRLINES                                                                                                  

  TRAVEL AGENTS   10           1          0             1             11           0          0             1

  TOUR OPERATORS  1            0          0             0             2            0          0             0

  MISCELLANEOUS   10           4          0             26            14           4          0             58

  INDUSTRY TOTALS 604          52         6             151           644          47         6             169
  --------------- ------------ ---------- ------------- ---------- -- ------------ ---------- ------------- ----------

Table 2

AIR TRAVEL CONSUMER REPORT

COMPLAINT CATEGORIES[^5]

  ------------------- ---------- -------------------- -------------- -- ---------- ---------------- --------------
                      DECEMBER                                          DECEMBER                    
                      2006                                              2005                        

                                                                                                    

  COMPLAINT CATEGORY  RANKING    COMPLAINTS[^6]^\*^   SUB-CATEGORY      RANKING    COMPLAINTS\*\*   SUB-CATEGORY

                                                                                                    

  FLIGHT PROBLEMS     1          167                                    2          147              

  CANCELLATIONS                                       68                                            54

  DELAYS                                              31                                            39

  MISCONNECTIONS                                      29                                            24

                                                                                                    

  BAGGAGE             2          156                                    1          154              

                                                                                                    

  CUSTOMER SERVICE    3          71                                     5          71               

                                                                                                    

  RES/TKTG/BOARDING   4          65                                     4          73               

                                                                                                    

  REFUNDS             5          43                                     3          89               

                                                                                                    

  DISABILITY          6          27                                     6          32               

                                                                                                    

  FARES               7          25                                     7          21               

                                                                                                    

  OTHER               8          21                                     9          19               

  FREQUENT FLYER                                      19                                            10

                                                                                                    

  OVERSALES           9          20                                     8          19               

                                                                                                    

  DISCRIMINATION      10         9                                      10         13               

                                                                                                    

  ANIMALS             11         0                                      12         1                

                                                                                                    

  ADVERTISING         12         0                                      11         5                

                                                                                                    

  COMPLAINT TOTAL                604                                               644              
  ------------------- ---------- -------------------- -------------- -- ---------- ---------------- --------------

Table 3

AIR TRAVEL CONSUMER REPORT

COMPLAINTS AGAINST U.S. AIRLINES

BY COMPLAINT CATEGORY[^7]

DECEMBER 2006

<table style="width:100%;">
<colgroup>
<col style="width: 19%" />
<col style="width: 6%" />
<col style="width: 5%" />
<col style="width: 7%" />
<col style="width: 4%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 6%" />
<col style="width: 4%" />
<col style="width: 5%" />
</colgroup>
<tbody>
<tr class="odd">
<td><p>U.S. AIRLINES<a href="#fn1" class="footnote-ref" id="fnref1"
role="doc-noteref"><sup>1</sup></a><sup>*</sup></p>
<p>ALPHABETICAL</p></td>
<td>FLIGHT PROBLEMS</td>
<td>OVER-SALES</td>
<td>RES/TKTG/BOARDING</td>
<td>FARES</td>
<td>REFUNDS</td>
<td>BAGGAGE</td>
<td>CUSTOMER SERVICE</td>
<td>DIS-ABILITY</td>
<td>ADVER-TISING</td>
<td>DISCRIM-INATION</td>
<td>ANIMALS</td>
<td>OTHER</td>
<td>TOTAL</td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>AIR WISCONSIN</td>
<td>3</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>6</td>
</tr>
<tr class="even">
<td>AIRTRAN AIRWAYS</td>
<td>4</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>6</td>
</tr>
<tr class="odd">
<td>ALASKA AIRLINES</td>
<td>4</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>7</td>
</tr>
<tr class="even">
<td>ALLEGIANT AIR</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>6</td>
</tr>
<tr class="odd">
<td>AMERICAN AIRLINES</td>
<td>18</td>
<td>0</td>
<td>7</td>
<td>1</td>
<td>4</td>
<td>25</td>
<td>4</td>
<td>3</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>3</td>
<td>68</td>
</tr>
<tr class="even">
<td>AMERICAN EAGLE AIRLINES</td>
<td>4</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>2</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>10</td>
</tr>
<tr class="odd">
<td>COMAIR</td>
<td>8</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>8</td>
</tr>
<tr class="even">
<td>CONTINENTAL AIRLINES</td>
<td>4</td>
<td>1</td>
<td>2</td>
<td>3</td>
<td>0</td>
<td>4</td>
<td>3</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>20</td>
</tr>
<tr class="odd">
<td>DELTA AIR LINES</td>
<td>13</td>
<td>0</td>
<td>6</td>
<td>4</td>
<td>1</td>
<td>16</td>
<td>7</td>
<td>2</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>5</td>
<td>55</td>
</tr>
<tr class="even">
<td>HAWAIIAN AIRLINES</td>
<td>5</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>7</td>
</tr>
<tr class="odd">
<td>JETBLUE AIRWAYS</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>7</td>
</tr>
<tr class="even">
<td>NORTHWEST AIRLINES</td>
<td>9</td>
<td>2</td>
<td>3</td>
<td>4</td>
<td>2</td>
<td>8</td>
<td>7</td>
<td>2</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>2</td>
<td>40</td>
</tr>
<tr class="odd">
<td>PIEDMONT AIRLINES</td>
<td>7</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>9</td>
</tr>
<tr class="even">
<td>PINNACLE AIRLINES</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
</tr>
<tr class="odd">
<td>SKYWEST AIRLINES</td>
<td>5</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>3</td>
<td>1</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>11</td>
</tr>
<tr class="even">
<td>SOUTHWEST AIRLINES</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>2</td>
<td>7</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>14</td>
</tr>
<tr class="odd">
<td>SPIRIT AIRLINES</td>
<td>1</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>1</td>
<td>2</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>7</td>
</tr>
<tr class="even">
<td>UNITED AIRLINES</td>
<td>17</td>
<td>3</td>
<td>13</td>
<td>2</td>
<td>5</td>
<td>18</td>
<td>9</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
<td>74</td>
</tr>
<tr class="odd">
<td>US AIRWAYS***</td>
<td>12</td>
<td>2</td>
<td>3</td>
<td>5</td>
<td>4</td>
<td>8</td>
<td>10</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>4</td>
<td>50</td>
</tr>
<tr class="even">
<td>OTHER U.S. AIRLINES</td>
<td>20</td>
<td>2</td>
<td>5</td>
<td>0</td>
<td>3</td>
<td>6</td>
<td>11</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>49</td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>TOTAL DECEMBER 2006</td>
<td>142</td>
<td>14</td>
<td>44</td>
<td>21</td>
<td>25</td>
<td>105</td>
<td>58</td>
<td>22</td>
<td>0</td>
<td>8</td>
<td>0</td>
<td>20</td>
<td>459</td>
</tr>
<tr class="odd">
<td>% OF TOTAL COMPLAINTS</td>
<td>30.9</td>
<td>3.1</td>
<td>9.6</td>
<td>4.6</td>
<td>5.4</td>
<td>22.9</td>
<td>12.6</td>
<td>4.8</td>
<td>0</td>
<td>1.7</td>
<td>0</td>
<td>4.4</td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>TOTAL DECEMBER 2005</td>
<td>123</td>
<td>16</td>
<td>56</td>
<td>13</td>
<td>44</td>
<td>111</td>
<td>54</td>
<td>25</td>
<td>4</td>
<td>10</td>
<td>0</td>
<td>14</td>
<td>470</td>
</tr>
<tr class="even">
<td>% OF TOTAL COMPLAINTS</td>
<td>26.2</td>
<td>3.4</td>
<td>11.9</td>
<td>2.8</td>
<td>9.4</td>
<td>23.6</td>
<td>11.5</td>
<td>5.3</td>
<td>0.9</td>
<td>2.1</td>
<td>0</td>
<td>3</td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
</tbody>
</table>
<aside id="footnotes" class="footnotes footnotes-end-of-document"
role="doc-endnotes">
<hr />
<ol>
<li id="fn1"><p><sup>*</sup><a href="#fnref1" class="footnote-back"
role="doc-backlink">↩︎</a></p></li>
</ol>
</aside>

Table 4

AIR TRAVEL CONSUMER REPORT

COMPLAINTS AGAINST U.S. AIRLINES

BY INCIDENT DATE

DECEMBER 2006

<table>
<colgroup>
<col style="width: 27%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 7%" />
<col style="width: 8%" />
</colgroup>
<tbody>
<tr class="odd">
<td><p>U.S. AIRLINES<a href="#fn1" class="footnote-ref" id="fnref1"
role="doc-noteref"><sup>1</sup></a></p>
<p>ALPHABETICAL</p></td>
<td><p>COMPS RECD</p>
<p>IN</p>
<p>DEC</p></td>
<td><p>INCI-DENTS IN</p>
<p>DEC</p></td>
<td>PERCENT</td>
<td></td>
<td><p>INCI-DENTS IN</p>
<p>NOV</p></td>
<td>PERCENT</td>
<td></td>
<td>INCI-DENTS IN ALL PRIOR MONTHS</td>
<td>PERCENT</td>
<td></td>
<td>UN-KNOWN INCI-DENT DATE</td>
<td>PERCENT</td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>AIR WISCONSIN</td>
<td>6</td>
<td>3</td>
<td>50.0</td>
<td></td>
<td>2</td>
<td>33.3</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>1</td>
<td>16.7</td>
</tr>
<tr class="even">
<td>AIRTRAN AIRWAYS</td>
<td>6</td>
<td>2</td>
<td>33.3</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>4</td>
<td>66.7</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="odd">
<td>ALASKA AIRLINES</td>
<td>7</td>
<td>3</td>
<td>42.9</td>
<td></td>
<td>1</td>
<td>14.3</td>
<td></td>
<td>2</td>
<td>28.6</td>
<td></td>
<td>1</td>
<td>14.3</td>
</tr>
<tr class="even">
<td>ALLEGIANT AIR</td>
<td>6</td>
<td>2</td>
<td>33.3</td>
<td></td>
<td>2</td>
<td>33.3</td>
<td></td>
<td>2</td>
<td>33.3</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="odd">
<td>AMERICAN AIRLINES</td>
<td>68</td>
<td>18</td>
<td>26.5</td>
<td></td>
<td>11</td>
<td>16.2</td>
<td></td>
<td>19</td>
<td>27.9</td>
<td></td>
<td>20</td>
<td>29.4</td>
</tr>
<tr class="even">
<td>AMERICAN EAGLE AIRLINES</td>
<td>10</td>
<td>6</td>
<td>60.0</td>
<td></td>
<td>1</td>
<td>10.0</td>
<td></td>
<td>1</td>
<td>10.0</td>
<td></td>
<td>2</td>
<td>20.0</td>
</tr>
<tr class="odd">
<td>COMAIR</td>
<td>8</td>
<td>3</td>
<td>37.5</td>
<td></td>
<td>3</td>
<td>37.5</td>
<td></td>
<td>2</td>
<td>25.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>CONTINENTAL AIRLINES</td>
<td>20</td>
<td>7</td>
<td>35.0</td>
<td></td>
<td>5</td>
<td>25.0</td>
<td></td>
<td>3</td>
<td>15.0</td>
<td></td>
<td>5</td>
<td>25.0</td>
</tr>
<tr class="odd">
<td>DELTA AIR LINES</td>
<td>55</td>
<td>22</td>
<td>40.0</td>
<td></td>
<td>7</td>
<td>12.7</td>
<td></td>
<td>19</td>
<td>34.5</td>
<td></td>
<td>7</td>
<td>12.7</td>
</tr>
<tr class="even">
<td>HAWAIIAN AIRLINES</td>
<td>7</td>
<td>3</td>
<td>42.9</td>
<td></td>
<td>4</td>
<td>57.1</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="odd">
<td>JETBLUE AIRWAYS</td>
<td>7</td>
<td>5</td>
<td>71.4</td>
<td></td>
<td>2</td>
<td>28.6</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>NORTHWEST AIRLINES</td>
<td>40</td>
<td>15</td>
<td>37.5</td>
<td></td>
<td>1</td>
<td>2.5</td>
<td></td>
<td>11</td>
<td>27.5</td>
<td></td>
<td>13</td>
<td>32.5</td>
</tr>
<tr class="odd">
<td>PIEDMONT AIRLINES</td>
<td>9</td>
<td>7</td>
<td>77.8</td>
<td></td>
<td>2</td>
<td>22.2</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>PINNACLE AIRLINES</td>
<td>5</td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>3</td>
<td>60.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>2</td>
<td>40.0</td>
</tr>
<tr class="odd">
<td>SKYWEST AIRLINES</td>
<td>11</td>
<td>8</td>
<td>72.7</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>3</td>
<td>27.3</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>SOUTHWEST AIRLINES</td>
<td>14</td>
<td>3</td>
<td>21.4</td>
<td></td>
<td>2</td>
<td>14.3</td>
<td></td>
<td>6</td>
<td>42.9</td>
<td></td>
<td>3</td>
<td>21.4</td>
</tr>
<tr class="odd">
<td>SPIRIT AIRLINES</td>
<td>7</td>
<td>4</td>
<td>57.1</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>2</td>
<td>28.6</td>
<td></td>
<td>1</td>
<td>14.3</td>
</tr>
<tr class="even">
<td>UNITED AIRLINES</td>
<td>74</td>
<td>23</td>
<td>31.1</td>
<td></td>
<td>14</td>
<td>18.9</td>
<td></td>
<td>26</td>
<td>35.1</td>
<td></td>
<td>11</td>
<td>14.9</td>
</tr>
<tr class="odd">
<td>US AIRWAYS</td>
<td>50</td>
<td>11</td>
<td>22.0</td>
<td></td>
<td>12</td>
<td>24.0</td>
<td></td>
<td>13</td>
<td>26.0</td>
<td></td>
<td>14</td>
<td>28.0</td>
</tr>
<tr class="even">
<td>OTHER U.S. AIRLINES</td>
<td>49</td>
<td>17</td>
<td>34.7</td>
<td></td>
<td>15</td>
<td>30.6</td>
<td></td>
<td>11</td>
<td>22.4</td>
<td></td>
<td>6</td>
<td>12.2</td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td><strong>TOTALS</strong></td>
<td>459</td>
<td>162</td>
<td>35.3</td>
<td></td>
<td>87</td>
<td>19.0</td>
<td></td>
<td>124</td>
<td>27.0</td>
<td></td>
<td>86</td>
<td>18.7</td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td><strong>PREVIOUS YEAR'S TOTALS</strong></td>
<td>470</td>
<td>201</td>
<td>42.8</td>
<td></td>
<td>88</td>
<td>18.7</td>
<td></td>
<td>83</td>
<td>17.7</td>
<td></td>
<td>98</td>
<td>20.9</td>
</tr>
</tbody>
</table>
<aside id="footnotes" class="footnotes footnotes-end-of-document"
role="doc-endnotes">
<hr />
<ol>
<li id="fn1"><p><sup>*</sup>AIRLINES ARE LISTED INDIVIDUALLY IF DOT
RECEIVED 5 OR MORE COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD.
COMPLAINTS AGAINST U.S. AIRLINES ACCOUNTING FOR FEWER COMPLAINTS THAN
THAT ARE INCLUDED UNDER 'OTHER U.S. AIRLINES.”</p>
<p>** EFFECTIVE JANUARY 2006, THE COMPLAINTS OF THE MERGED US AIRWAYS
AND AMERICA WEST AIRLINES ARE COMBINED, AND APPEAR ONLY AS US AIRWAYS
COMPLAINTS IN THIS TABLE. AMERICA WEST IS NO LONGER INCLUDED IN THIS
TABLE.<a href="#fnref1" class="footnote-back"
role="doc-backlink">↩︎</a></p></li>
</ol>
</aside>

Table 5

AIR TRAVEL CONSUMER REPORT

COMPANIES OTHER THAN U.S. AIRLINES[^8]

BY COMPLAINT CATEGORY[^9]^\*^

DECEMBER 2006

  --------------------------------- ---------- ------------ ------------------- ------- --------- --------- ---------- ------------- -------------- ----------------- --------- ------- -------
                                    FLIGHT     OVER-SALES   RES/TKTG/BOARDING   FARES   REFUNDS   BAGGAGE   CUSTOMER   DISAB-ILITY   ADVERT-ISING   DISCRIM-INATION   ANIMALS   OTHER   TOTAL
                                    PROBLEMS                                                                SERVICE                                                                     

                                                                                                                                                                                        

  **[FOREIGN                                                                                                                                                                            
  AIRLINES]{.underline}**                                                                                                                                                               

  AIR CANADA                        0          1            1                   0       0         1         0          1             0              1                 0         0       5

  AIR FRANCE                        1          0            2                   0       3         10        4          0             0              0                 0         0       20

  ALITALIA AIRLINES                 0          3            3                   0       2         10        0          0             0              0                 0         0       18

  BRITISH AIRWAYS                   4          0            1                   0       2         6         2          1             0              0                 0         0       16

  IBERIA AIRLINES                   0          0            1                   0       0         3         1          0             0              0                 0         0       5

  MEXICANA                          0          0            0                   1       3         0         0          1             0              0                 0         0       5

  OTHER FOREIGN AIRLINES            13         2            6                   2       5         20        4          2             0              0                 0         1       55

  TOTALS                            18         6            14                  3       15        50        11         5             0              1                 0         1       124

                                                                                                                                                                                        

  **[TRAVEL AGENTS]{.underline}**                                                                                                                                                       

  OTHER TRAVEL AGENTS               3          0            4                   0       3         0         0          0             0              0                 0         0       10

  TOTALS                            3          0            4                   0       3         0         0          0             0              0                 0         0       10

                                                                                                                                                                                        

  **[TOUR OPERATORS]{.underline}**                                                                                                                                                      

  OTHER TOUR OPERATORS              0          0            0                   0       0         0         1          0             0              0                 0         0       1

  TOTALS                            0          0            0                   0       0         0         1          0             0              0                 0         0       1

                                                                                                                                                                                        

  **[MISCELLANEOUS]{.underline}**                                                                                                                                                       

  OTHER MISCELLANEOUS               4          0            3                   1       0         1         1          0             0              0                 0         0       10

  TOTALS                            4          0            3                   1       0         1         1          0             0              0                 0         0       10

                                                                                                                                                                                        
  --------------------------------- ---------- ------------ ------------------- ------- --------- --------- ---------- ------------- -------------- ----------------- --------- ------- -------

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

TABLE 6

DECEMBER

CONSUMER COMPLAINTS: RANKINGS/ U.S. AIRLINES \*

<table>
<colgroup>
<col style="width: 6%" />
<col style="width: 15%" />
<col style="width: 3%" />
<col style="width: 10%" />
<col style="width: 13%" />
<col style="width: 11%" />
<col style="width: 1%" />
<col style="width: 10%" />
<col style="width: 14%" />
<col style="width: 11%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="2"></td>
<td colspan="4"><strong>DECEMBER 2006</strong></td>
<td></td>
<td colspan="3"><strong>DECEMBER 2005</strong></td>
</tr>
<tr class="even">
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td><h1 id="complaints">COMPLAINTS</h1></td>
<td></td>
<td></td>
<td></td>
<td><h1 id="complaints-1">COMPLAINTS</h1></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"><h1 id="section-2"></h1></td>
<td><h1 id="section-3"></h1></td>
<td><h1 id="systemwide">SYSTEMWIDE</h1></td>
<td><h1 id="per-100000">PER 100,000</h1></td>
<td></td>
<td><h1 id="section-4"></h1></td>
<td><h1 id="systemwide-1">SYSTEMWIDE</h1></td>
<td><h1 id="per-100000-1">PER 100,000</h1></td>
</tr>
<tr class="even">
<td><h1 id="rank-2">RANK</h1></td>
<td colspan="2"><h1 id="airline-2">AIRLINE</h1></td>
<td><h1 id="complaints-2">COMPLAINTS</h1></td>
<td><h1 id="enplanements">ENPLANEMENTS</h1></td>
<td><h1 id="enplanements-1">ENPLANEMENTS</h1></td>
<td></td>
<td><h1 id="complaints-3">COMPLAINTS</h1></td>
<td><h1 id="enplanements-2">ENPLANEMENTS</h1></td>
<td><h1 id="enplanements-3">ENPLANEMENTS</h1></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>1</td>
<td colspan="2"><em><strong>ALOHA AIRLINES</strong></em></td>
<td>0</td>
<td>312,739</td>
<td><strong>0.00</strong></td>
<td></td>
<td>*</td>
<td>*</td>
<td><strong>*</strong></td>
</tr>
<tr class="odd">
<td>2</td>
<td colspan="2"><em><strong>SOUTHWEST AIRLINES</strong></em></td>
<td>14</td>
<td>7,875,367</td>
<td><strong>0.18</strong></td>
<td></td>
<td>18</td>
<td>7,261,578</td>
<td><strong>0.25</strong></td>
</tr>
<tr class="even">
<td>3</td>
<td colspan="2"><em><strong>EXPRESSJET AIRLINES</strong></em></td>
<td>3</td>
<td>1,491,664</td>
<td><strong>0.20</strong></td>
<td></td>
<td>4</td>
<td>1,423,449</td>
<td><strong>0.28</strong></td>
</tr>
<tr class="odd">
<td>4</td>
<td colspan="2"><em><strong>ATLANTIC SOUTHEAST
AIRLINES</strong></em></td>
<td>3</td>
<td>908,385</td>
<td><strong>0.33</strong></td>
<td></td>
<td>3</td>
<td>975,888</td>
<td><strong>0.31</strong></td>
</tr>
<tr class="even">
<td>5</td>
<td colspan="2"><em><strong>AIRTRAN AIRWAYS</strong></em></td>
<td>6</td>
<td>1,752,311</td>
<td><strong>0.34</strong></td>
<td></td>
<td>9</td>
<td>1,503,069</td>
<td><strong>0.60</strong></td>
</tr>
<tr class="odd">
<td>6</td>
<td colspan="2"><em><strong>MESA AIRLINES</strong></em></td>
<td>4</td>
<td>1,101,861</td>
<td><strong>0.36</strong></td>
<td></td>
<td>*</td>
<td>*</td>
<td><strong>*</strong></td>
</tr>
<tr class="even">
<td>7</td>
<td colspan="2"><em><strong>JETBLUE AIRWAYS</strong></em></td>
<td>7</td>
<td>1,690,538</td>
<td><strong>0.41</strong></td>
<td></td>
<td>4</td>
<td>1,399,053</td>
<td><strong>0.29</strong></td>
</tr>
<tr class="odd">
<td>8</td>
<td colspan="2"><em><strong>FRONTIER AIRLINES</strong></em></td>
<td>3</td>
<td>623,759</td>
<td><strong>0.48</strong></td>
<td></td>
<td>0</td>
<td>708,835</td>
<td><strong>0.00*</strong></td>
</tr>
<tr class="even">
<td>9</td>
<td colspan="2"><em><strong>ALASKA AIRLINES</strong></em></td>
<td>7</td>
<td>1,412,386</td>
<td><strong>0.50</strong></td>
<td></td>
<td>5</td>
<td>1,398,865</td>
<td><strong>0.36</strong></td>
</tr>
<tr class="odd">
<td>10</td>
<td colspan="2"><em><strong>CONTINENTAL AIRLINES</strong></em></td>
<td>20</td>
<td>3,971,440</td>
<td><strong>0.50</strong></td>
<td></td>
<td>28</td>
<td>3,751,574</td>
<td><strong>0.75</strong></td>
</tr>
<tr class="even">
<td>11</td>
<td colspan="2"><em><strong>AMERICAN EAGLE AIRLINES</strong></em></td>
<td>10</td>
<td>1,496,181</td>
<td><strong>0.67</strong></td>
<td></td>
<td>16</td>
<td>1,473,806</td>
<td><strong>1.09</strong></td>
</tr>
<tr class="odd">
<td>12</td>
<td colspan="2"><em><strong>SKYWEST AIRLINES</strong></em></td>
<td>11</td>
<td>1,613,453</td>
<td><strong>0.68</strong></td>
<td></td>
<td>11</td>
<td>1,441,666</td>
<td><strong>0.76</strong></td>
</tr>
<tr class="even">
<td>13</td>
<td colspan="2"><em><strong>AMERICAN AIRLINES</strong></em></td>
<td>68</td>
<td>8,065,602</td>
<td><strong>0.84</strong></td>
<td></td>
<td>68</td>
<td>8,174,897</td>
<td><strong>0.83</strong></td>
</tr>
<tr class="odd">
<td>14</td>
<td colspan="2"><em><strong>NORTHWEST AIRLINES</strong></em></td>
<td>40</td>
<td>4,531,226</td>
<td><strong>0.88</strong></td>
<td></td>
<td>27</td>
<td>4,293,213</td>
<td><strong>0.63</strong></td>
</tr>
<tr class="even">
<td>15</td>
<td colspan="2"><em><strong>DELTA AIR LINES</strong></em></td>
<td>55</td>
<td>5,964,653</td>
<td><strong>0.92</strong></td>
<td></td>
<td>56</td>
<td>6,234,971</td>
<td><strong>0.90</strong></td>
</tr>
<tr class="odd">
<td>16</td>
<td colspan="2"><em><strong>COMAIR</strong></em></td>
<td>8</td>
<td>825,623</td>
<td><strong>0.97</strong></td>
<td></td>
<td>6</td>
<td>880,340</td>
<td><strong>0.68</strong></td>
</tr>
<tr class="even">
<td>17</td>
<td colspan="2"><em><strong>US AIRWAYS</strong></em> **</td>
<td>50</td>
<td>4,694,642</td>
<td><strong>1.07</strong></td>
<td></td>
<td>50</td>
<td>2,790,516</td>
<td><strong>1.79</strong></td>
</tr>
<tr class="odd">
<td>18</td>
<td colspan="2"><em><strong>HAWAIIAN AIRLINES</strong></em></td>
<td>7</td>
<td>556,660</td>
<td><strong>1.26</strong></td>
<td></td>
<td>3</td>
<td>504,735</td>
<td><strong>0.59</strong></td>
</tr>
<tr class="even">
<td>19</td>
<td colspan="2"><em><strong>ATA AIRLINES</strong></em></td>
<td>3</td>
<td>221,875</td>
<td><strong>1.35</strong></td>
<td></td>
<td>1</td>
<td>321,788</td>
<td><strong>0.31</strong></td>
</tr>
<tr class="odd">
<td>20</td>
<td colspan="2"><em><strong>UNITED AIRLINES</strong></em></td>
<td>74</td>
<td>5,442,620</td>
<td><strong>1.36</strong></td>
<td></td>
<td>62</td>
<td>5,585,649</td>
<td><strong>1.11</strong></td>
</tr>
<tr class="even">
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"><strong>TOTAL</strong>**</td>
<td><strong>393</strong></td>
<td><strong>54,552,985</strong></td>
<td><strong>0.72</strong></td>
<td></td>
<td><strong>371</strong></td>
<td><strong>50,123,892</strong></td>
<td><strong>0.74</strong></td>
</tr>
</tbody>
</table>

Note: For simplicity, statistics are displayed to two decimal places.
Actual ranking order is based on our computer carrying out the number of
decimal places to nine.

\* U.S. Airlines with at least one percent of total domestic
scheduled-service passenger revenues, as determined by DOT's Bureau of
Transportation Statistics. Mesa Airlines' ranking in this table
effective January 2006. Aloha Airlines' ranking in this table effective
April 2006.

\*\* Effective January 2006, "Complaints" and "Systemwide Enplanements"
data of the merged operations of US Airways and America West Airlines
are combined, and appear only as US Airways data in this table. America
West is no longer ranked in this table. Totals for December 2005 reflect
the deletion of America West's data for that month. Independence Air
ceased operating in December 2005. Effective January 2006, Independence
Air is no longer ranked in this table. Totals for December 2005 reflect
the deletion of Independence Air's data for that month.

Table 1 (YTD)

AIR TRAVEL CONSUMER REPORT

CONSUMER COMPLAINTS

  --------------- ------------- ---------- ------------- ---------- -- ------------- ---------- ------------- ----------
                  **JANUARY -                                          **JANUARY -                            
                  DECEMBER                                             DECEMBER                               
                  2006**                                               2005**                                 

                  COMPLAINTS    OPINIONS   COMPLIMENTS   INFO          COMPLAINTS    OPINIONS   COMPLIMENTS   INFO
                                                         REQUESTS                                             REQUESTS

                                                                                                              

  U.S. AIRLINES   6,448         892        40            1,278         6,900         762        40            1,177

  FOREIGN         1,544         21         1             136           1,485         28         4             137
  AIRLINES                                                                                                    

  TRAVEL AGENTS   188           8          0             6             210           10         0             22

  TOUR OPERATORS  21            1          0             5             34            0          0             1

  MISCELLANEOUS   120           79         0             428           112           85         0             716

  INDUSTRY TOTALS 8,321         1,001      41            1,853         8,741         885        44            2,053
  --------------- ------------- ---------- ------------- ---------- -- ------------- ---------- ------------- ----------

Table 2 (YTD)

AIR TRAVEL CONSUMER REPORT

COMPLAINT CATEGORIES[^10]

  ------------------- ----------- --------------------- -------------- -- ----------- ---------------- --------------
                      JANUARY -                                           JANUARY -                    
                      DECEMBER                                            DECEMBER                     
                      2006                                                2005                         

                                                                                                       

  COMPLAINT CATEGORY  RANKING     COMPLAINTS[^11]^\*^   SUB-CATEGORY      RANKING     COMPLAINTS\*\*   SUB-CATEGORY

                                                                                                       

  FLIGHT PROBLEMS     1           2,162                                   1           2,234            

  CANCELLATIONS                                         832                                            901

  DELAYS                                                475                                            530

  MISCONNECTIONS                                        453                                            383

                                                                                                       

  BAGGAGE             2           1,936                                   2           2,035            

                                                                                                       

  CUSTOMER SERVICE    3           1,019                                   4           942              

                                                                                                       

  RES/TKTG/BOARDING   4           1,007                                   3           989              

                                                                                                       

  REFUNDS             5           774                                     5           840              

                                                                                                       

  DISABILITY          6           427                                     6           511              

                                                                                                       

  OVERSALES           7           341                                     7           375              

                                                                                                       

  FARES               8           251                                     9           299              

                                                                                                       

  OTHER               9           247                                     8           325              

  FREQUENT FLYER                                        190                                            207

                                                                                                       

  DISCRIMINATION      10          114                                     10          129              

                                                                                                       

  ADVERTISING         11          40                                      11          58               

                                                                                                       

  ANIMALS             12          3                                       12          4                

                                                                                                       

  COMPLAINT TOTAL                 8,321                                               8,741            
  ------------------- ----------- --------------------- -------------- -- ----------- ---------------- --------------

Table 3 (YTD)

COMPLAINTS AGAINST U.S. AIRLINES/BY COMPLAINT CATEGORY[^12]

JANUARY - DECEMBER 2006

<table style="width:100%;">
<colgroup>
<col style="width: 19%" />
<col style="width: 6%" />
<col style="width: 5%" />
<col style="width: 7%" />
<col style="width: 4%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 6%" />
<col style="width: 4%" />
<col style="width: 5%" />
</colgroup>
<tbody>
<tr class="odd">
<td><p>U.S. AIRLINES<a href="#fn1" class="footnote-ref" id="fnref1"
role="doc-noteref"><sup>1</sup></a><sup>*</sup></p>
<p>ALPHABETICAL</p></td>
<td>FLIGHT PROBLEMS</td>
<td>OVER-SALES</td>
<td>RES/TKTG/BOARDING</td>
<td>FARES</td>
<td>REFUNDS</td>
<td>BAGGAGE</td>
<td>CUSTOMER SERVICE</td>
<td>DIS-ABILITY</td>
<td>ADVER-TISING</td>
<td>DISCRIM-INATION</td>
<td>ANIMALS</td>
<td>OTHER</td>
<td>TOTAL</td>
</tr>
<tr class="even">
<td>AIR WISCONSIN</td>
<td>31</td>
<td>9</td>
<td>14</td>
<td>0</td>
<td>0</td>
<td>8</td>
<td>7</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>70</td>
</tr>
<tr class="odd">
<td>AIRTRAN AIRWAYS</td>
<td>39</td>
<td>6</td>
<td>8</td>
<td>1</td>
<td>1</td>
<td>40</td>
<td>17</td>
<td>8</td>
<td>1</td>
<td>3</td>
<td>0</td>
<td>1</td>
<td>125</td>
</tr>
<tr class="even">
<td>ALASKA AIRLINES</td>
<td>29</td>
<td>1</td>
<td>7</td>
<td>2</td>
<td>3</td>
<td>22</td>
<td>14</td>
<td>6</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>5</td>
<td>90</td>
</tr>
<tr class="odd">
<td>ALLEGIANT AIR</td>
<td>9</td>
<td>0</td>
<td>2</td>
<td>3</td>
<td>3</td>
<td>3</td>
<td>3</td>
<td>2</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>26</td>
</tr>
<tr class="even">
<td>AMERICAN AIRLINES</td>
<td>275</td>
<td>24</td>
<td>103</td>
<td>19</td>
<td>91</td>
<td>299</td>
<td>137</td>
<td>61</td>
<td>3</td>
<td>20</td>
<td>1</td>
<td>34</td>
<td>1,067</td>
</tr>
<tr class="odd">
<td>AMERICAN EAGLE AIRLINES</td>
<td>70</td>
<td>17</td>
<td>14</td>
<td>0</td>
<td>9</td>
<td>46</td>
<td>28</td>
<td>7</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>194</td>
</tr>
<tr class="even">
<td>ATA AIRLINES</td>
<td>10</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>9</td>
<td>3</td>
<td>2</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>30</td>
</tr>
<tr class="odd">
<td>ATLANTIC SOUTHEAST AIRLINES</td>
<td>58</td>
<td>5</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>9</td>
<td>6</td>
<td>7</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>88</td>
</tr>
<tr class="even">
<td>CHAUTAUQUA AIRLINES</td>
<td>25</td>
<td>2</td>
<td>3</td>
<td>0</td>
<td>1</td>
<td>8</td>
<td>7</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>49</td>
</tr>
<tr class="odd">
<td>COLGAN AIRWAYS CORPORATION</td>
<td>6</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>4</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>12</td>
</tr>
<tr class="even">
<td>COMAIR</td>
<td>48</td>
<td>5</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>5</td>
<td>7</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>68</td>
</tr>
<tr class="odd">
<td>CONTINENTAL AIRLINES</td>
<td>90</td>
<td>24</td>
<td>49</td>
<td>19</td>
<td>30</td>
<td>82</td>
<td>70</td>
<td>27</td>
<td>0</td>
<td>9</td>
<td>0</td>
<td>13</td>
<td>413</td>
</tr>
<tr class="even">
<td>DELTA AIR LINES</td>
<td>178</td>
<td>25</td>
<td>96</td>
<td>33</td>
<td>56</td>
<td>194</td>
<td>96</td>
<td>32</td>
<td>2</td>
<td>9</td>
<td>1</td>
<td>40</td>
<td>762</td>
</tr>
<tr class="odd">
<td>EXECUTIVE AIRLINES</td>
<td>10</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>2</td>
<td>11</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>28</td>
</tr>
<tr class="even">
<td>EXPRESSJET AIRLINES</td>
<td>34</td>
<td>2</td>
<td>3</td>
<td>0</td>
<td>2</td>
<td>6</td>
<td>15</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>63</td>
</tr>
<tr class="odd">
<td>FLORIDA COASTAL AIRLINES</td>
<td>7</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>10</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>18</td>
</tr>
<tr class="even">
<td>FREEDOM AIRLNES</td>
<td>10</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>12</td>
</tr>
<tr class="odd">
<td>FRONTIER AIRLINES</td>
<td>8</td>
<td>2</td>
<td>7</td>
<td>1</td>
<td>4</td>
<td>9</td>
<td>9</td>
<td>4</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>47</td>
</tr>
<tr class="even">
<td>HAWAIIAN AIRLINES</td>
<td>9</td>
<td>0</td>
<td>3</td>
<td>6</td>
<td>3</td>
<td>9</td>
<td>5</td>
<td>5</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>40</td>
</tr>
<tr class="odd">
<td>HOOTERS AIRLINES</td>
<td>5</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>6</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>15</td>
</tr>
<tr class="even">
<td>HORIZON AIRLINES</td>
<td>6</td>
<td>0</td>
<td>3</td>
<td>1</td>
<td>1</td>
<td>5</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>18</td>
</tr>
<tr class="odd">
<td>INDEPENDENCE AIR</td>
<td>4</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>3</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>10</td>
</tr>
<tr class="even">
<td>JETBLUE AIRWAYS</td>
<td>19</td>
<td>1</td>
<td>8</td>
<td>2</td>
<td>4</td>
<td>17</td>
<td>11</td>
<td>7</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>72</td>
</tr>
<tr class="odd">
<td>MESA AIRLINES</td>
<td>105</td>
<td>2</td>
<td>4</td>
<td>0</td>
<td>3</td>
<td>21</td>
<td>15</td>
<td>15</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>167</td>
</tr>
<tr class="even">
<td>MESABA AVIATION</td>
<td>13</td>
<td>8</td>
<td>5</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>3</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>33</td>
</tr>
<tr class="odd">
<td>MIDWEST AIRLINES</td>
<td>5</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>7</td>
<td>5</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>19</td>
</tr>
<tr class="even">
<td>NORTHWEST AIRLINES</td>
<td>98</td>
<td>27</td>
<td>81</td>
<td>23</td>
<td>45</td>
<td>76</td>
<td>66</td>
<td>37</td>
<td>4</td>
<td>8</td>
<td>0</td>
<td>20</td>
<td>485</td>
</tr>
<tr class="odd">
<td>PIEDMONT AIRLINES</td>
<td>12</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>9</td>
<td>4</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>27</td>
</tr>
<tr class="even">
<td>PINNACLE AIRLINES</td>
<td>16</td>
<td>10</td>
<td>4</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>12</td>
<td>6</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>49</td>
</tr>
<tr class="odd">
<td>PSA AIRLINES</td>
<td>6</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>4</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>14</td>
</tr>
<tr class="even">
<td>PIEDMONT AIRLINES</td>
<td>3</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>8</td>
<td>2</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>16</td>
</tr>
<tr class="odd">
<td>REPUBLIC AIRWAYS</td>
<td>15</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>19</td>
</tr>
<tr class="even">
<td>SHUTTLE AMERICA</td>
<td>9</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>6</td>
<td>3</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>23</td>
</tr>
<tr class="odd">
<td>SKYWEST AIRLINES</td>
<td>65</td>
<td>7</td>
<td>7</td>
<td>0</td>
<td>0</td>
<td>28</td>
<td>12</td>
<td>9</td>
<td>0</td>
<td>4</td>
<td>0</td>
<td>0</td>
<td>132</td>
</tr>
<tr class="even">
<td>SOUTHWEST AIRLINES</td>
<td>21</td>
<td>5</td>
<td>13</td>
<td>0</td>
<td>6</td>
<td>55</td>
<td>38</td>
<td>22</td>
<td>5</td>
<td>6</td>
<td>0</td>
<td>4</td>
<td>175</td>
</tr>
<tr class="odd">
<td>SPIRIT AIRLINES</td>
<td>21</td>
<td>6</td>
<td>9</td>
<td>0</td>
<td>7</td>
<td>18</td>
<td>5</td>
<td>2</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>70</td>
</tr>
<tr class="even">
<td>TRANS STATES AIRLINES</td>
<td>14</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>5</td>
<td>7</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>29</td>
</tr>
<tr class="odd">
<td>UNITED AIRLINES</td>
<td>251</td>
<td>36</td>
<td>136</td>
<td>24</td>
<td>82</td>
<td>185</td>
<td>130</td>
<td>42</td>
<td>6</td>
<td>10</td>
<td>1</td>
<td>40</td>
<td>943</td>
</tr>
<tr class="even">
<td>UNITED EXPRESS</td>
<td>4</td>
<td>1</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>5</td>
<td>2</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>15</td>
</tr>
<tr class="odd">
<td>US AIRWAYS ***</td>
<td>169</td>
<td>39</td>
<td>111</td>
<td>34</td>
<td>73</td>
<td>160</td>
<td>108</td>
<td>43</td>
<td>3</td>
<td>9</td>
<td>0</td>
<td>36</td>
<td>785</td>
</tr>
<tr class="even">
<td>USA3000</td>
<td>12</td>
<td>0</td>
<td>3</td>
<td>1</td>
<td>11</td>
<td>2</td>
<td>4</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>35</td>
</tr>
<tr class="odd">
<td>OTHER U.S. AIRLINES</td>
<td>26</td>
<td>4</td>
<td>6</td>
<td>1</td>
<td>23</td>
<td>17</td>
<td>9</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>7</td>
<td>95</td>
</tr>
<tr class="even">
<td><strong>TOTAL JAN-DEC 2006</strong></td>
<td><strong>1,845</strong></td>
<td><strong>275</strong></td>
<td><strong>708</strong></td>
<td><strong>172</strong></td>
<td><strong>485</strong></td>
<td><strong>1,400</strong></td>
<td><strong>870</strong></td>
<td><strong>365</strong></td>
<td><strong>30</strong></td>
<td><strong>90</strong></td>
<td><strong>3</strong></td>
<td><strong>205</strong></td>
<td><strong>6,448</strong></td>
</tr>
<tr class="odd">
<td>% OF TOTAL COMPLAINTS</td>
<td>28.6</td>
<td>4.3</td>
<td>11</td>
<td>2.7</td>
<td>7.5</td>
<td>21.7</td>
<td>13.5</td>
<td>5.7</td>
<td>0.5</td>
<td>1.4</td>
<td>0</td>
<td>3.2</td>
<td></td>
</tr>
<tr class="even">
<td>TOTAL JAN-DEC 2005</td>
<td>1,942</td>
<td>284</td>
<td>679</td>
<td>219</td>
<td>530</td>
<td>1,586</td>
<td>800</td>
<td>430</td>
<td>45</td>
<td>100</td>
<td>3</td>
<td>282</td>
<td>6,900</td>
</tr>
<tr class="odd">
<td>% OF TOTAL COMPLAINTS</td>
<td>28.1</td>
<td>4.1</td>
<td>9.8</td>
<td>3.2</td>
<td>7.7</td>
<td>23</td>
<td>11.6</td>
<td>6.2</td>
<td>0.7</td>
<td>1.4</td>
<td>0</td>
<td>4.1</td>
<td></td>
</tr>
</tbody>
</table>
<aside id="footnotes" class="footnotes footnotes-end-of-document"
role="doc-endnotes">
<hr />
<ol>
<li id="fn1"><p><sup>*</sup><a href="#fnref1" class="footnote-back"
role="doc-backlink">↩︎</a></p></li>
</ol>
</aside>

TABLE 4 (YTD) COMPANIES OTHER THAN U.S. AIRLINES/BY COMPLAINT
CATEGORY/JANUARY-DECEMBER 2006

  --------------------------------- ---------- ------------ ------------------- ------- --------- --------- ---------- ------------- -------------- ----------------- --------- ------- -------
                                    FLIGHT     OVER-SALES   RES/TKTG/BOARDING   FARES   REFUNDS   BAGGAGE   CUSTOMER   DISAB-ILITY   ADVERT-ISING   DISCRIM-INATION   ANIMALS   OTHER   TOTAL
                                    PROBLEMS                                                                SERVICE                                                                     

  **[FOREIGN                                                                                                                                                                            
  AIRLINES]{.underline}**                                                                                                                                                               

  AEROCALIFORNIA                    52         1            0                   0       3         2         0          0             0              0                 0         0       58

  AEROFLOT                          1          2            3                   0       0         7         0          0             0              0                 0         1       14

  AEROMEXICO                        5          3            3                   0       5         4         3          1             0              0                 0         0       24

  AIR CANADA                        16         2            7                   1       6         12        3          2             0              2                 0         0       51

  AIR FRANCE                        16         6            19                  7       21        50        14         11            0              5                 0         0       149

  AIR INDIA                         14         1            3                   1       2         14        4          2             0              1                 0         0       42

  AIR JAMAICA                       15         4            6                   0       5         11        4          1             0              0                 0         0       46

  ALITALIA AIRLINES                 7          15           19                  7       19        97        7          1             0              1                 0         3       176

  AVIANCA                           3          1            6                   2       2         0         1          0             0              0                 0         0       15

  BRITISH AIRWAYS                   18         1            22                  9       29        85        16         12            2              1                 0         4       199

  BRITISH MIDLAND AIRWAYS           4          0            1                   0       0         6         0          0             0              0                 0         0       11

  BWIA                              4          2            1                   0       0         2         0          0             0              0                 0         1       10

  CATHAY PACIFIC AIRWAYS            3          0            2                   0       0         1         3          0             0              0                 0         1       10

  CHINA AIRLINES                    1          0            2                   0       1         4         2          1             0              0                 0         0       11

  COPA                              3          0            3                   1       2         2         1          1             0              0                 0         1       14

  EL AL ISRAEL                      1          1            1                   1       1         3         3          0             0              1                 0         0       12

  EMIRATES AIRLINES                 1          0            2                   1       0         7         3          0             0              1                 0         0       15

  IBERIA AIRLINES                   2          2            3                   1       6         25        3          2             0              0                 0         1       45

  ICELANDAIR                        5          1            0                   2       3         5         3          0             0              0                 0         0       19

  KLM                               5          2            6                   3       6         17        8          2             0              1                 0         1       51

  KOREAN AIR LINES                  0          0            4                   0       2         1         0          2             0              1                 0         0       10

  LAN CHILE AIRLINES                4          1            2                   2       1         5         3          0             0              0                 0         0       18

  LOT POLISH AIRLINES               5          1            3                   0       1         5         0          2             0              1                 0         0       18

  LUFTHANSA                         5          2            18                  2       3         36        12         4             0              2                 0         3       87

  MEXICANA                          6          3            9                   2       10        10        1          4             0              1                 0         0       46

  QANTAS AIRWAYS                    1          0            0                   1       3         4         1          1             0              1                 0         0       12

  SOUTH AFRICAN AIRWAYS             1          0            0                   1       0         2         3          0             0              2                 0         1       10

  TACA INTERNATIONAL AIRLINES       3          1            7                   1       4         7         0          0             0              0                 0         0       23

  UNIVERSAL AIRLINES                5          0            0                   0       24        0         0          0             0              0                 0         1       30

  VARIG AIRLINES                    10         0            1                   0       5         2         2          0             0              0                 0         2       22

  VIRGIN ATLANTIC AIRWAYS           9          1            5                   1       4         15        4          6             0              0                 0         1       46

  OTHER FOREIGN AIRLINES            45         7            38                  5       34        76        27         6             2              2                 0         7       249

  TOTALS                            270        60           196                 51      202       517       131        61            4              23                0         28      1,544

  **[TRAVEL AGENTS]{.underline}**                                                                                                                                                       

  CHEAP TICKETS                     4          0            10                  2       5         0         0          0             0              0                 0         0       21

  EXPEDIA.COM                       0          1            17                  2       6         1         2          0             1              0                 0         0       30

  ORBITZ.COM                        6          0            14                  4       9         0         1          0             1              0                 0         0       35

  PRICELINE.COM                     0          1            13                  0       4         0         1          0             0              0                 0         0       19

  TRAVELOCITY.COM                   3          0            14                  5       8         0         0          0             0              0                 0         0       30

  OTHER TRAVEL AGENTS               1          0            14                  9       22        1         2          0             3              0                 0         1       53

  TOTALS                            14         2            82                  22      54        2         6          0             5              0                 0         1       188

  **[TOUR OPERATORS]{.underline}**                                                                                                                                                      

  OTHER TOUR OPERATORS              3          0            1                   1       13        0         1          0             0              0                 0         2       21

  TOTALS                            3          0            1                   1       13        0         1          0             0              0                 0         2       21

  **[MISCELLANEOUS]{.underline}**                                                                                                                                                       

  OTHER MISCELLANEOUS               30         4            20                  5       20        17        11         1             1              1                 0         10      120

  TOTALS                            30         4            20                  5       20        17        11         1             1              1                 0         10      120
  --------------------------------- ---------- ------------ ------------------- ------- --------- --------- ---------- ------------- -------------- ----------------- --------- ------- -------

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

TABLE 5 (YTD)

JANUARY -- DECEMBER/CONSUMER COMPLAINTS: RANKINGS/ U.S. AIRLINES \*

<table>
<colgroup>
<col style="width: 6%" />
<col style="width: 15%" />
<col style="width: 3%" />
<col style="width: 10%" />
<col style="width: 13%" />
<col style="width: 11%" />
<col style="width: 1%" />
<col style="width: 10%" />
<col style="width: 14%" />
<col style="width: 11%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="2"></td>
<td colspan="4"><strong>JANUARY - DECEMBER 2006</strong></td>
<td></td>
<td colspan="3"><strong>JANUARY - DECEMBER 2005</strong></td>
</tr>
<tr class="even">
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td><h1 id="complaints-4">COMPLAINTS</h1></td>
<td></td>
<td></td>
<td></td>
<td><h1 id="complaints-5">COMPLAINTS</h1></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"><h1 id="section-5"></h1></td>
<td><h1 id="section-6"></h1></td>
<td><h1 id="systemwide-2">SYSTEMWIDE</h1></td>
<td><h1 id="per-100000-2">PER 100,000</h1></td>
<td></td>
<td><h1 id="section-7"></h1></td>
<td><h1 id="systemwide-3">SYSTEMWIDE</h1></td>
<td><h1 id="per-100000-3">PER 100,000</h1></td>
</tr>
<tr class="even">
<td><h1 id="rank-3">RANK</h1></td>
<td colspan="2"><h1 id="airline-3">AIRLINE</h1></td>
<td><h1 id="complaints-6">COMPLAINTS</h1></td>
<td><h1 id="enplanements-4">ENPLANEMENTS</h1></td>
<td><h1 id="enplanements-5">ENPLANEMENTS</h1></td>
<td></td>
<td><h1 id="complaints-7">COMPLAINTS</h1></td>
<td><h1 id="enplanements-6">ENPLANEMENTS</h1></td>
<td><h1 id="enplanements-7">ENPLANEMENTS</h1></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>1</td>
<td colspan="2"><em><strong>SOUTHWEST AIRLINES</strong></em></td>
<td>175</td>
<td>96,349,383</td>
<td><strong>0.18</strong></td>
<td></td>
<td>160</td>
<td>88,773,595</td>
<td><strong>0.18</strong></td>
</tr>
<tr class="odd">
<td>2</td>
<td colspan="2"><em><strong>EXPRESSJET AIRLINES</strong></em></td>
<td>63</td>
<td>18,050,459</td>
<td><strong>0.35</strong></td>
<td></td>
<td>50</td>
<td>15,990,092</td>
<td><strong>0.31</strong></td>
</tr>
<tr class="even">
<td>3</td>
<td colspan="2"><em><strong>JETBLUE AIRWAYS</strong></em></td>
<td>72</td>
<td>18,098,711</td>
<td><strong>0.40</strong></td>
<td></td>
<td>42</td>
<td>14,365,664</td>
<td><strong>0.29</strong></td>
</tr>
<tr class="odd">
<td>4</td>
<td colspan="2"><em><strong>FRONTIER AIRLINES</strong></em></td>
<td>47</td>
<td>9,637,300</td>
<td><strong>0.49</strong></td>
<td></td>
<td>*</td>
<td>*</td>
<td><strong>*</strong></td>
</tr>
<tr class="even">
<td>5</td>
<td colspan="2"><em><strong>ALASKA AIRLINES</strong></em></td>
<td>90</td>
<td>17,164,501</td>
<td><strong>0.52</strong></td>
<td></td>
<td>129</td>
<td>16,758,941</td>
<td><strong>0.77</strong></td>
</tr>
<tr class="odd">
<td>6</td>
<td colspan="2"><em><strong>AIRTRAN AIRWAYS</strong></em></td>
<td>125</td>
<td>20,038,889</td>
<td><strong>0.62</strong></td>
<td></td>
<td>166</td>
<td>16,627,496</td>
<td><strong>1.00</strong></td>
</tr>
<tr class="even">
<td>7</td>
<td colspan="2"><em><strong>COMAIR</strong></em></td>
<td>68</td>
<td>10,844,474</td>
<td><strong>0.63</strong></td>
<td></td>
<td>201</td>
<td>13,102,885</td>
<td><strong>1.53</strong></td>
</tr>
<tr class="odd">
<td>8</td>
<td colspan="2"><em><strong>HAWAIIAN AIRLINES</strong></em></td>
<td>40</td>
<td>6,202,663</td>
<td><strong>0.64</strong></td>
<td></td>
<td>35</td>
<td>5,839,817</td>
<td><strong>0.60</strong></td>
</tr>
<tr class="even">
<td>9</td>
<td colspan="2"><em><strong>SKYWEST AIRLINES</strong></em></td>
<td>132</td>
<td>19,535,140</td>
<td><strong>0.68</strong></td>
<td></td>
<td>80</td>
<td>16,577,299</td>
<td><strong>0.48</strong></td>
</tr>
<tr class="odd">
<td>10</td>
<td colspan="2"><em><strong>ATLANTIC SOUTHEAST
AIRLINES</strong></em></td>
<td>88</td>
<td>11,932,725</td>
<td><strong>0.74</strong></td>
<td></td>
<td>70</td>
<td>12,010,721</td>
<td><strong>0.58</strong></td>
</tr>
<tr class="even">
<td>11</td>
<td colspan="2"><em><strong>CONTINENTAL AIRLINES</strong></em></td>
<td>413</td>
<td>46,775,919</td>
<td><strong>0.88</strong></td>
<td></td>
<td>391</td>
<td>42,822,219</td>
<td><strong>0.91</strong></td>
</tr>
<tr class="odd">
<td>12</td>
<td colspan="2"><em><strong>NORTHWEST AIRLINES</strong></em></td>
<td>485</td>
<td>54,887,676</td>
<td><strong>0.88</strong></td>
<td></td>
<td>530</td>
<td>56,538,062</td>
<td><strong>0.94</strong></td>
</tr>
<tr class="even">
<td>13</td>
<td colspan="2"><em><strong>AMERICAN EAGLE AIRLINES</strong></em></td>
<td>194</td>
<td>18,765,715</td>
<td><strong>1.03</strong></td>
<td></td>
<td>123</td>
<td>17,534,174</td>
<td><strong>0.70</strong></td>
</tr>
<tr class="odd">
<td>14</td>
<td colspan="2"><em><strong>DELTA AIR LINES</strong></em></td>
<td>762</td>
<td>73,654,538</td>
<td><strong>1.03</strong></td>
<td></td>
<td>938</td>
<td>86,105,101</td>
<td><strong>1.09</strong></td>
</tr>
<tr class="even">
<td>15</td>
<td colspan="2"><em><strong>AMERICAN AIRLINES</strong></em></td>
<td>1,067</td>
<td>98,142,466</td>
<td><strong>1.09</strong></td>
<td></td>
<td>1,004</td>
<td>98,037,715</td>
<td><strong>1.02</strong></td>
</tr>
<tr class="odd">
<td>16</td>
<td colspan="2"><em><strong>ATA AIRLINES</strong></em></td>
<td>30</td>
<td>2,686,167</td>
<td><strong>1.12</strong></td>
<td></td>
<td>54</td>
<td>5,437,295</td>
<td><strong>0.99</strong></td>
</tr>
<tr class="even">
<td>17</td>
<td colspan="2"><em><strong>MESA AIRLINES</strong></em></td>
<td>167</td>
<td>13,277,278</td>
<td><strong>1.26</strong></td>
<td></td>
<td>*</td>
<td>*</td>
<td><strong>*</strong></td>
</tr>
<tr class="odd">
<td>18</td>
<td colspan="2"><em><strong>US AIRWAYS</strong></em> **</td>
<td>785</td>
<td>57,756,302</td>
<td><strong>1.36</strong></td>
<td></td>
<td>777</td>
<td>41,673,052</td>
<td><strong>1.86</strong></td>
</tr>
<tr class="even">
<td>19</td>
<td colspan="2"><em><strong>UNITED AIRLINES</strong></em></td>
<td>943</td>
<td>69,325,040</td>
<td><strong>1.36</strong></td>
<td></td>
<td>682</td>
<td>66,802,864</td>
<td><strong>1.02</strong></td>
</tr>
<tr class="odd">
<td>*</td>
<td colspan="2"><em><strong>ALOHA AIRLINES</strong></em></td>
<td>*</td>
<td>*</td>
<td><strong>*</strong></td>
<td></td>
<td>*</td>
<td>*</td>
<td><strong>*</strong></td>
</tr>
<tr class="even">
<td></td>
<td colspan="2"><strong>TOTAL</strong> **</td>
<td><strong>5,746</strong></td>
<td><strong>663,125,346</strong></td>
<td><strong>0.87</strong></td>
<td></td>
<td><strong>5,432</strong></td>
<td><strong>614,996,992</strong></td>
<td><strong>0.88</strong></td>
</tr>
</tbody>
</table>

**Note: For simplicity, statistics are displayed to two decimal places.
Actual ranking order is based on our computer carrying out the number of
decimal places to nine.**

\* U.S. Airlines with at least one percent of total domestic
scheduled-service passenger revenues, as determined by DOT's Bureau of
Transportation Statistics. Frontier Airlines' ranking in this table
effective May 2005. Mesa Airlines' ranking in this table effective
January 2006. Aloha Airlines' ranking in this table effective April
2006.

\*\* Effective January 2006, "Complaints" and "Systemwide Enplanements"
data of the merged operations of US Airways and America West Airlines
are combined, and appear only as US Airways data in this table. America
West is no longer ranked in this table. Totals for January-December 2005
reflect the deletion of America West's data for that period.
Independence Air ceased operating in December 2005. Effective January
2006, Independence Air is no longer ranked in this table. Totals for
January-December 2005 reflect the deletion of Independence Air's data
for that period.

***COMPLAINT CATEGORIES***

**Flight Problems:** Cancellations, delays, or any other deviations from
schedule, whether planned or unplanned.

**Oversales:** All bumping problems, whether or not the airline complied
with DOT oversale regulations.

**Reservations, Ticketing, Boarding:** Airline or travel agent mistakes
made in reservations and ticketing; problems in making reservations and
obtaining tickets due to busy telephone lines or waiting in line, or
delays in mailing tickets; problems boarding the aircraft (except
oversales).

**Fares:** Incorrect or incomplete information about fares, discount
fare conditions and availability, overcharges, fare increases and level
of fares in general.

**Refunds:** Problems in obtaining refunds for unused or lost tickets,
fare adjustments, or bankruptcies.

**Baggage:** Claims for lost, damaged or delayed baggage, charges for
excess baggage, carry-on problems, and difficulties with airline claims
procedures.

**Customer Service:** Rude or unhelpful employees, inadequate meals or
cabin service, treatment of delayed passengers.

**Disability:** Civil rights complaints by air travelers with
disabilities.

**Advertising:** Advertising that is unfair, misleading or offensive to
consumers.

**Discrimination:** Civil rights complaints by air travelers (other than
disability); for example, complaints based on race, national origin,
religion, etc.

**Animals:** Loss, injury or death of an animal during air transport
provided by an air carrier.

**Other:** Frequent flyer, smoking, tours credit, cargo problems,
security, airport facilities, claims for bodily injury, and others not
classified above.

> ![](media/image9.wmf){width="2.0701388888888888in" height="0.7in"}

<table>
<colgroup>
<col style="width: 15%" />
<col style="width: 1%" />
<col style="width: 11%" />
<col style="width: 11%" />
<col style="width: 11%" />
<col style="width: 1%" />
<col style="width: 9%" />
<col style="width: 0%" />
<col style="width: 10%" />
<col style="width: 3%" />
<col style="width: 8%" />
<col style="width: 3%" />
<col style="width: 12%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="13"><p><strong>Customer Service Reports to the Department
of Homeland Security for the Month of December 2006</strong></p>
<p><strong>as provided by the Transportation Security Administration
<sup>a</sup></strong></p></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="13"><p>The Transportation Security Administration protects
approximately 57 million airline passengers and screens their 73 million
checked bags every month as part of its efforts to secure the homeland.
Since its formation, the TSA has maintained a strong focus on customer
service and it encourages passengers to contact it to provide feedback.
The TSA began collecting customer service data voluntarily in order to
improve security operations. TSA values all input and encourages
passengers to contact it if they believe that the level of service
provided does not meet their expectations. Below is a summary of
contacts with TSA either by e-mail, phone, or written correspondence for
the month of December.</p>
<p><strong>Note:</strong> Comparing the numbers below with the number of
passenger complaints about airlines (found in this report) is not
appropriate. TSA data represent the entire universe of feedback provided
to the TSA Contact Center, which is easily accessible to the traveling
public. By contrast, complaints about airlines tabulated in this report
represent a more limited group, namely, those who take the extra step of
contacting the Department of Transportation to complain about an
airline. Airlines themselves receive thousands of complaints and
inquiries directly from passengers that are not recorded in this
report.</p></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="3">Courtesy <sup>c</sup></td>
<td colspan="3">Screening Procedures</td>
<td colspan="4">Processing Time</td>
<td colspan="3">Personal Property</td>
</tr>
<tr class="even">
<td># of Complaints</td>
<td colspan="2">% of Flying Public<sup>c</sup></td>
<td># of Complaints</td>
<td colspan="2">% of Flying Public</td>
<td colspan="2"># of Complaints</td>
<td colspan="2">% of Flying Public</td>
<td colspan="2"># of Complaints</td>
<td>% of Flying Public</td>
</tr>
<tr class="odd">
<td>123</td>
<td colspan="2">.0002</td>
<td>50</td>
<td colspan="2">.00009</td>
<td colspan="2">7</td>
<td colspan="2">.00001</td>
<td colspan="2">183</td>
<td>.0003</td>
</tr>
<tr class="even">
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="13">In addition, TSA also processes damage claims
concerning loss or damage to passenger property. Claims allegedly
resulting from an incident that occurred at a passenger screening
checkpoint are handled exclusively by TSA. While in most cases TSA
screeners handle checked baggage for a very small amount of time
relative to the airline personnel, liability is no longer clearly
exclusive to the airlines. Consequently, the data for checked baggage
claims below includes claims for which TSA and/or the airlines may be
liable.</td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="8"></td>
</tr>
<tr class="odd">
<td colspan="5">Number of Damage Claims Received</td>
<td colspan="8"></td>
</tr>
<tr class="even">
<td colspan="2">Checkpoint (TSA)</td>
<td>% of Total Passengers Screened</td>
<td>Checked Baggage (TSA and/or Airline)</td>
<td>% of Total Checked Bags Screened</td>
<td colspan="8"></td>
</tr>
<tr class="odd">
<td colspan="2">265</td>
<td>.0004</td>
<td>1186</td>
<td>.0016</td>
<td colspan="8"></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="8"></td>
</tr>
<tr class="odd">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="8"></td>
</tr>
<tr class="even">
<td colspan="13"><strong>NOTES</strong></td>
</tr>
<tr class="odd">
<td colspan="13"><sup>a</sup> Under Section 421(a) of Vision
100--Century of Aviation Reauthorization Act, Public Law 108-176
(December 12, 2003), 49 U.S.C. 329(e), the Department of Homeland
Security (DHS), through its Transportation Security Administration
(TSA), has provided this customer service report on passenger and
baggage screening complaints and incidents to the Department of
Transportation.</td>
</tr>
<tr class="even">
<td colspan="13"><sup>b</sup> The TSA Contact Center can be reached via
e-mail, TSA-ContactCenter@dhs.gov, or phone, 1-866-289-9673. Contact
Center representatives are available Monday through Friday, 8:00 AM to
10:00 PM (EST), and Saturdays, Sundays and Holidays, 10:00 AM to 6:00 PM
(EST).</td>
</tr>
<tr class="odd">
<td colspan="13"><sup>c</sup> The percentage is based on the number of
reports divided by the number of passengers or number of bags screened
by TSA in the month of December.</td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
</tr>
</tbody>
</table>

**December 2006 Airline Reports to DOT of Incidents Involving the**

**Loss, Injury or Death of Animals During Air Transportation**

[Section
710](http://airconsumer.ost.dot.gov/reports/2005/july/AIR-21excerpt.doc)
of the Wendell H. Ford Aviation Investment and Reform Act for the 21^st^
Century ("AIR-21"; P.L. 106-81) requires U.S. airlines that perform
scheduled passenger transportation to file reports with the Department
concerning incidents involving the loss, injury or death of animals
during air transportation. This requirement was implemented through the
issuance of 14 CFR 234.13 ([70 FR
7392](http://airconsumer.ost.dot.gov/reports/2005/july/DOTrule.pdf)) as
supplemented by a Reporting Directive published at [70 FR
9217](http://airconsumer.ost.dot.gov/reports/2005/july/ReportingDirective.pdf).

An airline is required to submit a report for any month in which it
experienced a loss, injury or death of a pet during air transportation.
DOT publishes these reports monthly and also forwards the reports to the
U.S. Department of Agriculture, which enforces the Animal Welfare Act.
The copies of the reports that appear here are redacted to remove
identifying information about individuals, including the owner of the
pet.

A statistical summary of the reports appears in the table below. To see
the actual (redacted) reports filed by these airlines, click the
airline's name in the web version of the report (see
http://airconsumer.ost.dot.gov/reports/index.htm).

  --------------------------------------------------------------------------------------- ----------------- ----------------- -----------------
  **Carrier**                                                                             **Death**         **Injury**        **Loss**

  [Alaska                                                                                 1                 2                 
  Airlines](http://airconsumer.ost.dot.gov/reports/2007/Feburary/AlaskaRedacted.doc)                                          

  [Delta Air                                                                                                                  1
  Lines](http://airconsumer.ost.dot.gov/reports/2007/Feburary/DeltaRedacted.doc)                                              

  [Northwest                                                                                                                  2
  Airlines](http://airconsumer.ost.dot.gov/reports/2007/Feburary/NorthwestRedacted.doc)                                       

  [United                                                                                                                     1
  Airlines](http://airconsumer.ost.dot.gov/reports/2007/Feburary/UnitedRedacted.doc)                                          

  ***Total***                                                                             **1**             **2**             **4**
  --------------------------------------------------------------------------------------- ----------------- ----------------- -----------------

[^1]:
    > ^\*^ U.S. Airlines with at least one percent of total domestic
    > scheduled-service passenger revenues, as determined by DOT's
    > Bureau of Transportation Statistics. Reporting by Mesa Airlines
    > effective January 2006. Reporting by Aloha Airlines (voluntary)
    > effective April 2006.
    >
    > \*\* Effective January 2006, "Total Baggage Reports" and "Enplaned
    > Passengers" data of the merged operations of US Airways and
    > America West Airlines are combined, and appear only as US Airways
    > data in this table. Independence Air ceased operating in December
    > 2005. Effective January 2006, America West and Independence Air
    > are no longer ranked in this table. Totals for December 2005
    > reflect the deletion of America West's and Independence Air's data
    > for that month.

[^2]:
    > ^\*^ U.S. Airlines with at least one percent of total domestic
    > scheduled-service passenger revenues, as determined by DOT's
    > Bureau of Transportation Statistics. Reporting by Frontier
    > Airlines effective May 2005. Reporting by Mesa Airlines effective
    > January 2006. Reporting by Aloha Airlines (voluntary) effective
    > April 2006.
    >
    > \*\* Effective January 2006, "Total Baggage Reports" and "Enplaned
    > Passengers" data of the merged operations of US Airways and
    > America West Airlines are combined, and appear only as US Airways
    > data in this table. Independence Air ceased operating in December
    > 2005. Effective January 2006, America West and Independence Air
    > are no longer ranked in this table. Totals for January-December
    > 2005 reflect the deletion of America West's and Independence Air's
    > data for that month.
    >
    > \*\*\*United Airlines' and Continental Airlines' "Total Baggage
    > Reports" for January-December 2006 reflect those carriers'
    > corrections of October 2006, and June and August 2006 data,
    > respectively.

[^3]: ^\*^ U.S. Airlines with at least one percent of total domestic
    scheduled-service passenger revenues that operate aircraft with a
    passenger capacity of more than 60 seats. The entire fleet of
    ExpressJet Airlines (ranked in the "Flight Delays," "Mishandled
    Baggage," and "Consumer Complaints" sections of the ATCR) consists
    of aircraft with 60 seats or less. Mesa Airlines' ranking in this
    table effective the 1^st^ quarter 2006. Aloha Airlines' ranking in
    this table effective the 2^nd^ quarter 2006 (voluntary flight delay
    and mishandled baggage reporting effective April 2006).

    \*\* Effective the 1st quarter 2006, data of the merged operations
    of US Airways and America West Airlines are combined, and appear
    only as US Airways in this table. Independence Air ceased operating
    in December 2005. Effective the 1^st^ quarter 2006, America West and
    Independence Air are no longer ranked in this table. Totals for the
    3^rd^ quarter 2005 reflect the deletion of America West's and
    Independence Air's data for that quarter.

[^4]: ^\*^ U.S. Airlines with at least one percent of total domestic
    scheduled-service passenger revenues that operate aircraft with a
    passenger capacity of more than 60 seats. The entire fleet of
    ExpressJet Airlines (ranked in the "Flight Delays," "Mishandled
    Baggage," and "Consumer Complaints" sections of the ATCR) consists
    of aircraft with 60 seats or less. Frontier Airlines was ranked in
    this table for the first time with the 2nd quarter (April-June) 2005
    (voluntary flight delay and mishandled baggage reporting effective
    May 2005). Mesa Airlines' ranking in this table effective the 1^st^
    quarter 2006. Aloha Airlines' ranking in this table effective the
    2^nd^ quarter 2006 (voluntary flight delay and mishandled baggage
    reporting effective April 2006).

    \*\* Effective the 1st quarter 2006, data of the merged operations
    of US Airways and America West Airlines are combined, and appear
    only as US Airways in this table. Independence Air ceased operating
    in December 2005. Effective the 1^st^ quarter 2006, America West and
    Independence Air are no longer ranked in this table. Totals for
    January-December 2005 reflect the deletion of America West's and
    Independence Air's data for that period.

[^5]: ^\*^ A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES IS
    ATTACHED.

    \*\* INCLUDES FIGURES FOR SUB-CATEGORIES.

[^6]: ^\*^

[^7]: ^\*^ A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES FOLLOWS
    THIS SECTION.

    \*\* AIRLINES ARE LISTED INDIVIDUALY IF DOT RECEIVED 5 OR MORE
    COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD. COMPLAINTS
    AGAINST U.S. AIRLINES ACCOUNTING FOR FEWER COMPLAINTS THAN THAT ARE
    INCLUDED UNDER 'OTHER U.S. AIRLINES.'

    \*\*\* EFFECTIVE JANUARY 2006, THE COMPLAINTS OF THE MERGED US
    AIRWAYS AND AMERICA WEST AIRLINES ARE COMBINED, AND APPEAR ONLY AS
    US AIRWAYS COMPLAINTS IN THIS TABLE. AMERICA WEST IS NO LONGER
    INCLUDED IN THIS TABLE.

[^8]: ^\*^ COMPANIES ARE LISTED INDIVIDUALLY IF DOT RECEIVED 5 OR MORE
    COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD. COMPLAINTS
    AGAINST COMPANIES ACCOUNTING FOR FEWER COMPLAINTS THAN THAT ARE
    INCLUDED UNDER \'OTHER FOREIGN AIRLINES,\' \'OTHER TOUR OPERATORS,\'
    ETC.

    \*\* A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES FOLLOWS THIS
    SECTION.

[^9]: ^\*^

[^10]: ^\*^ A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES IS
    ATTACHED.

    \*\* INCLUDES FIGURES FOR SUB-CATEGORIES.

[^11]: ^\*^

[^12]: ^\*^ A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES FOLLOWS
    THIS SECTION.

    \*\* AIRLINES ARE LISTED INDIVIDUALY IF DOT RECEIVED 10 OR MORE
    COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD. COMPLAINTS
    AGAINST U.S. AIRLINES ACCOUNTING FOR FEWER COMPLAINTS THAN THAT ARE
    INCLUDED UNDER 'OTHER U.S. AIRLINES.'

    \*\*\* EFFECTIVE JANUARY 2006, THE COMPLAINTS OF THE MERGED US
    AIRWAYS AND AMERICA WEST AIRLINES ARE COMBINED, AND APPEAR ONLY AS
    US AIRWAYS COMPLAINTS IN THIS TABLE. AMERICA WEST IS NO LONGER
    INCLUDED IN THIS TABLE.