+-------------------------------+--------------------------------------+
| ![](media/image1.png)         | ![](media/ima                        |
| {width="0.8618055555555556in" | ge2.png){width="4.865277777777778in" |
| h                             | height="1.3875in"}                   |
| eight="0.8208333333333333in"} |                                      |
|                               |                                      |
| ###                           |                                      |
|                               |                                      |
| U.S. Department               |                                      |
|                               |                                      |
| of Transportation             |                                      |
+-------------------------------+--------------------------------------+

# 

## Air Travel Consumer Report

**A Product Of The**

####### Office of Aviation Enforcement and Proceedings

######## Aviation Consumer Protection Division

+---------------------------+------------------------------------------+
| >                         | #####  [Issued: March 2008]{.underline}  |
| ![](media/image3.png){wid |                                          |
| th="2.0076388888888888in" | > **Flight Delays^1^** January 2008      |
| > heigh                   | >                                        |
| t="1.8333333333333333in"} | > 12 Months Ending January 2008          |
|                           | >                                        |
|                           | > **Mishandled Baggage^1^** January 2008 |
|                           | >                                        |
|                           | > **Oversales^1^** 4th Quarter 2007      |
|                           | >                                        |
|                           | > January-December 2007                  |
|                           | >                                        |
|                           | > **Consumer Complaints^2^** January     |
|                           | > 2008                                   |
|                           | >                                        |
|                           | > (Includes Disability and               |
|                           | >                                        |
|                           | > Discrimination Complaints)**\          |
|                           | > \                                      |
|                           | > Customer Service Reports to**\         |
|                           | > **the Dept. of Homeland Security^3^**  |
|                           | > January 2008**\                        |
|                           | > \                                      |
|                           | > Airline Animal Incident Reports^4^**   |
|                           | > January 2008                           |
+---------------------------+------------------------------------------+

^1^ Data collected by the Bureau of Transportation Statistics. Website:
[*http://www.bts.gov/*](http://www.bts.gov/)

^2^ Data compiled by the Aviation Consumer Protection Division. Website:
[*http://airconsumer.ost.dot.gov/*](http://airconsumer.ost.dot.gov/)

^3^ Data provided by the Department of Homeland Security, Transportation
Security Administration

^4^ Data collected by the Aviation Consumer Protection Division

**[Table of Contents]{.smallcaps}**

**Section Page**

***Introduction*** \...\...\...\...\...\...\.......2

***Flight Delays***

**Explanation** \...\...\...\...\...\...\.......3

**Table 1** \...\...\...\...\...\...\.......4

> Overall Percentage of Reported Flight
>
> Operations Arriving On Time, by Carrier

**Table 1A** \...\...\...\...\...\...\.......5

> Overall Percentage of Reported Flight
>
> Operations Arriving On Time and Carrier Rank,
>
> by Month, Quarter, and Data Base to Date

**Table 2** \...\...\...\...\...\...\.......6

> Number of Reported Flight Arrivals and Percentage
>
> Arriving On Time, by Carrier and Airport

**Table 3** \...\...\...\...\...\........10

> Percentage of All Carriers\' Reported Flight Operations
>
> Arriving On Time, by Airport and Time of Day

**Table 4** \...\...\...\...\...\........12

> Percentage of All Carriers\' Reported Flight Operations
>
> Departing On Time, by Airport and Time of Day

**Table 5** \...\...\...\...\...\........14

> List of Regularly Scheduled Flights
>
> Arriving Late 80% of the Time or More (Check for all pages)

**Table 6** \...\...\...\...\...\...\...\...16

> Number and Percentage of Regularly
>
> Scheduled Flights Arriving Late 70% of the
>
> Time or More

**Table 7** \...\...\...\...\...\...\...\...17

> On-Time Arrival and Departure
>
> Percentage, by Airport

**Table 8** \...\...\...\...\...\...\...\...21

> Overall Number and Percentage of Flight
>
> Cancellations, by Carrier

**Table 9** \...\...\...\...\...\...\...\...22

Flight Causation Data, By Airline and Category

**Table 10** \...\...\...\...\...\...\...\...23

Flight Causation Data, Graphic Representation

**Footnotes** \...\...\...\...\...\...\...\...24

**Appendix** \...\...\...\...\...\...\...\...25

**Section Page**

***Mishandled Baggage***

**Explanation** \...\...\...\...\...\..........26

**Ranking\--Month** \...\...\...\...\...\..........27

***Oversales***

**Explanation** \...\...\...\...\...\..........28

**Ranking---4th Qtr** \...\...\...\...\...\......\....29

**Ranking---Jan-Dec** \...\...\...\...\...\......\....30

***Consumer Complaints***

**Explanation** \...\...\...\...\...\..........31

**Complaint Tables 1-5** ......\...\..........\...32

> Summary, Complaint Categories, U.S. Airlines,
>
> Incident Date, and Companies Other Than
>
> U.S. Airlines

**Rankings, Table 6 (Month)** .........\...\...\...\.....37 **Complaint
Categories** .........\...\...\...\.....38

***Customer Service Reports to the***

***Department of Homeland Security*** 39

***Airline Reports to DOT of Incidents Involving***

***the Loss, Injury, or Death of Animals***

***During Air Transportation*** 40

**[INTRODUCTION]{.underline}**

The *Air Travel Consumer Report* is a monthly product of the Department
of Transportation\'s Office of Aviation Enforcement and Proceedings
(OAEP). The report is designed to assist consumers with information on
the quality of services provided by the airlines.

The report is divided into six sections (Flight Delays, Mishandled
Baggage, Oversales, Consumer Complaints, Customer Service Reports to the
Transportation Security Administration, and Airline Reports of the Loss,
Injury, or Death of Animals During Air Transportation). The sections
that deal with flight delays, mishandled baggage and oversales are based
on data collected by the Department's Bureau of Transportation
Statistics. The section that deals with consumer complaints is based on
data compiled by the OAEP's Aviation Consumer Protection Division
(ACPD). The section that deals with customer service reports to the
Department of Homeland Security's Transportation Security Administration
(TSA) is based on data provided by TSA. The section that deals with
animal incidents during air transport is based on reports required to be
submitted by airlines to the ACPD. Each section of the report is
preceded by a brief explanation of how to read and understand the
information provided.

The report normally is released by the end of the first week of each
month. The report is available via the Internet at
[*http://airconsumer.ost.dot.gov/*](http://airconsumer.ost.dot.gov/)

![](media/image4.wmf)

**[FLIGHT DELAYS]{.underline}**

This section provides information about airline on-time performance,
flight delays, and cancellations. It is based on data filed by airlines
each month with the Department of Transportation's Bureau of
Transportation Statistics (Office of Airline Information), as described
in 14 CFR Part 234 of DOT\'s regulations. It covers nonstop
scheduled-service flights between points within the United States
(including territories) by the eighteen (18) U.S. air carriers that have
at least one percent of total domestic scheduled-service passenger
revenues, and the two (2)\* carriers that currently report flight delay
data voluntarily.

The rule requires carriers to currently report on operations to and from
the 32 U.S. airports that account for at least one percent of the
nation\'s total domestic scheduled-service passenger enplanements (see
Appendix for a complete list of the reportable airports). However, all
reporting airlines have voluntarily provided data for their entire
domestic systems, and that information is included in this report.

A flight is counted as \"on time\" if it operated less than 15 minutes
after the scheduled time shown in the carriers\' Computerized
Reservations Systems (CRS). All tables in this report except Table 4 are
based on gate arrival times; Table 4 is based on gate departure times.

In fulfilling DOT's data reporting requirements, the reporting air
carriers use automated and/or manual systems for collecting flight data.
Those using an automated system rely on the Aircraft Communication
Addressing and Reporting System (ACARS) or the Docking Guidance System
(DGS). Based on the latest information available to DOT, of the 20
reporting air carriers, 13 carriers (AirTran, American Eagle,
Continental, Delta, ExpressJet, Frontier, Hawaiian, JetBlue, Northwest,
Pinnacle, Southwest, United, and US Airways) use ACARS exclusively; 1
carrier (American) uses a combination of ACARS and DGS; 2 carriers
(Aloha and Comair) record arrival times manually; and 4 carriers
(Alaska, Atlantic Southeast, Mesa, and SkyWest) use a combination of
ACARS and manual reporting systems.

As indicated above, a carrier may voluntarily file data for its entire
domestic system. Tables 2, 3, and 4 are limited to the 32 required or
\"reportable\" airports; Tables 5, 6 and 7 contain data on flights
to/from all airports that were reported. Tables 1 and 8 each have one
column for the 32 \"reportable\" airports and another for all of the
airports reported; see footnote C for additional explanation.

Tables 1 through 4 display percentages of flight operations that were on
time, while Tables 5 and 6 show service that was late. Tables 1, 1A, and
2 present data by carrier; airlines are ranked by performance in Table 1
and are listed in alphabetical order by carrier code in Table 2 (see
Appendix for codes). Beginning with the February 1988 report, Table 1A
shows carrier rankings by month and time-series data on the percentage
of flight operations that arrived on time.

Tables 3 and 4 provide information by airport and time of day. Table 5
is a list of the most frequently delayed flights, showing the percentage
of each flight operation that was late that month and the average and
median number of minutes the flight was late. The flights with the
highest percentage of late operations are listed first in Table 5; where
percentages are identical, flights are listed alphabetically by carrier
code. Table 6, like Tables 1, 1A, and 2, presents data by carrier, but
lists the carriers in rank order from worst to best based on the number
of flights which were late 70% of the time or more. Table 7 lists more
than 200 cities in alphabetical order with the corresponding on-time
arrival and departure percentages.

Tables 3, 4, and 5 contain information on the time of day that a flight
operated. All times are local. A 10:50 a.m. departure from Atlanta is
10:50 a.m. Atlanta time; if that flight arrived in Dallas at 11:45 a.m.,
that is 11:45 a.m. Dallas time. If a flight\'s scheduled operating time
changed during the month, Table 5 shows the time that was in effect for
the last flight operation performed that month.

Table 8 displays the number of operations, number of flight
cancellations, and percentage of cancellations by air carrier for the
reportable airports and for the air carriers' domestic system.

Table 9 displays airline flight delay causation data by categories and
Table 10 provides an overall graphic representation of that data.

Except for the flights listed in Table 5, this report provides summary
information - it does not show the on-time record of individual
flights.  The on-time performance for individual markets and flights can
be searched at
<http://www.bts.gov/programs/airline_information/airline_ontime_statistics/>

Airline Service Quality Performance data from the most recent six months
is available for free download as a CD product from the BTS Bookstore at
<https://www.bts.gov/pdc/index.xml>     CDs for earlier months can be
purchased by sending an email to: <Orders@bts.gov> Additional summary
data for airports and airlines can be found at BTS' Flight Delays
at-a-Glance at: <http://www.transtats.bts.gov/HomeDrillChart.asp>

Cause of delay data for airports and airlines can be found at:
<http://www.transtats.bts.gov/OT_Delay/OT_DelayCause1.asp>   

Information on the performance of specific flights is displayed on the
CRS used by most airlines and travel agencies. Each of the reporting
carriers\' flights have a one-digit code between 0 and 9 representing
that flight\'s percentage of on-time operations for the latest reported
month. For example, \"8\" means that flight arrived on time (within 15
minutes) between 80% and 89.9% of the time during the latest reported
month.

**\*Aloha Airlines and Pinnacle Airlines currently report flight delay
data voluntarily, as permitted by Part 234.**

**JANUARY 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 1. OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON
TIME BY CARRIER \***

  -------------------- ------------ ------------ ----------- ------------ ------------ ------------ ----------- ------------
                       **AT 32                                            **AT ALL                              
                       REPORTABLE                                         REPORTABLE                            
                       AIRPORTS                                           AIRPORTS                              
                       B/**                                               C/**                                  

  **CARRIER A/**       **NUMBER OF\              **PERCENT                **NUMBER OF\              **PERCENT   
                       AIRPORTS\                 OF\                      AIRPORTS\                 OF\         
                       REPORTED**                ARRIVALS\                REPORTED**                ARRIVALS\   
                                                 ON TIME                                            ON TIME     
                                                 D/**                                               D/**        

  **HAWAIIAN AIRLINES               **7**                    **79.5**                  **14**                   **94.1**
  S/**                                                                                                          

  **ALOHA AIRLINES                  **3**                    **78.4**                  **11**                   **93.1**
  S/V/**                                                                                                        

  **US AIRWAYS S/**                 **30**                   **79.1**                  **82**                   **79.5**

  **DELTA AIR LINES                 **31**                   **78.5**                  **96**                   **78.6**
  S/**                                                                                                          

  **AIRTRAN AIRWAYS                 **24**                   **77.2**                  **54**                   **78.0**
  S/**                                                                                                          

  **SOUTHWEST AIRLINES              **19**                   **76.6**                  **64**                   **77.4**
  S/**                                                                                                          

  **JETBLUE AIRWAYS                 **19**                   **76.3**                  **47**                   **76.7**
  S/**                                                                                                          

  **FRONTIER AIRLINES               **22**                   **76.3**                  **44**                   **76.4**
  S/**                                                                                                          

  **CONTINENTAL                     **29**                   **74.0**                  **69**                   **74.7**
  AIRLINES S/**                                                                                                 

  **ALASKA AIRLINES                 **16**                   **73.6**                  **45**                   **73.0**
  S/**                                                                                                          

  **EXPRESSJET                      **28**                   **69.4**                  **124**                  **72.8**
  AIRLINES S/**                                                                                                 

  **NORTHWEST AIRLINES              **30**                   **72.6**                  **100**                  **72.4**
  S/**                                                                                                          

  **COMAIR S/**                     **23**                   **72.8**                  **87**                   **72.3**

  **ATLANTIC SOUTHEAST              **14**                   **71.5**                  **128**                  **70.9**
  AIRLINES S/**                                                                                                 

  **PINNACLE AIRLINES               **16**                   **69.6**                  **116**                  **69.1**
  S/V/**                                                                                                        

  **MESA AIRLINE S/**               **22**                   **67.2**                  **117**                  **68.7**

  **AMERICAN AIRLINES               **30**                   **65.9**                  **79**                   **66.4**
  S/**                                                                                                          

  **AMERICAN EAGLE                  **18**                   **65.8**                  **113**                  **65.9**
  AIRLINES S/**                                                                                                 

  **SKYWEST AIRLINES                **22**                   **65.3**                  **149**                  **65.3**
  S/**                                                                                                          

  **UNITED AIRLINES                 **31**                   **62.1**                  **83**                   **62.1**
  S/**                                                                                                          

  **TOTAL**                                      **71.7**                                           **72.4**    
  -------------------- ------------ ------------ ----------- ------------ ------------ ------------ ----------- ------------

-   **For simplicity, statistics are displayed to one decimal place.
    Actual ranking order is based on our computer carrying out the
    number of decimal places to nine.**

> **\* All U.S. airlines with at least one percent of total domestic
> scheduled-service passenger revenues, plus other carriers that report
> voluntarily. The carriers that are ranked in this table are the same
> carriers that are ranked in the "Mishandled Baggage" and "Consumer
> Complaints" sections of this report.**

**JANUARY 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 1A. OVERALL PERCENTAGE OF REPORTED FLIGHT OPERATIONS ARRIVING ON
TIME AND CARRIER RANK, BY MONTH, QUARTER, AND DATABASE TO DATE**

<table>
<colgroup>
<col style="width: 17%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 5%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
<col style="width: 4%" />
</colgroup>
<tbody>
<tr class="odd">
<td rowspan="3"><strong>CARRIER</strong></td>
<td colspan="2"><p><strong>1st</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2"><p><strong>2nd</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2"><p><strong>3rd</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2"><p><strong>4th</strong></p>
<p><strong>QUARTER</strong></p></td>
<td colspan="2" rowspan="2"><strong>NOV - 07</strong></td>
<td colspan="2" rowspan="2"><strong>DEC - 07</strong></td>
<td colspan="2" rowspan="2"><strong>JAN - 08</strong></td>
<td colspan="2" rowspan="2"><p><strong>12 MONTHS ENDING</strong></p>
<p><strong>JANUARY 2008</strong></p></td>
<td colspan="2" rowspan="2"><p><strong>DATABASE T0 DATE</strong></p>
<p><strong>SEP 1987-</strong></p>
<p><strong>JANUARY 2008</strong></p></td>
</tr>
<tr class="even">
<td colspan="2"><strong>01 – 03 2007</strong></td>
<td colspan="2"><strong>04 - 06 2007</strong></td>
<td colspan="2"><strong>07 – 09 2007</strong></td>
<td colspan="2"><strong>10 – 12 2007</strong></td>
</tr>
<tr class="odd">
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
<td><strong>%</strong></td>
<td><strong>Rank</strong></td>
</tr>
<tr class="even">
<td><strong>AIRTRAN</strong></td>
<td>76.5</td>
<td>6</td>
<td>79.7</td>
<td>5</td>
<td>75.0</td>
<td>10</td>
<td>76.0</td>
<td>6</td>
<td>81.1</td>
<td>8</td>
<td>67.2</td>
<td>7</td>
<td>78.0</td>
<td>5</td>
<td>76.7</td>
<td>6</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>ALASKA</strong></td>
<td>72.0</td>
<td>9</td>
<td>75.4</td>
<td>9</td>
<td>69.4</td>
<td>19</td>
<td>73.0</td>
<td>13</td>
<td>78.0</td>
<td>13</td>
<td>71.1</td>
<td>6</td>
<td>73.0</td>
<td>10</td>
<td>72.6</td>
<td>12</td>
<td>75.5</td>
<td>8</td>
</tr>
<tr class="even">
<td><strong>ALOHA</strong></td>
<td>92.0</td>
<td>2</td>
<td>90.2</td>
<td>2</td>
<td>94.7</td>
<td>1</td>
<td>92.1</td>
<td>2</td>
<td>91.6</td>
<td>2</td>
<td>93.0</td>
<td>1</td>
<td>93.1</td>
<td>2</td>
<td>92.4</td>
<td>2</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>AMERICAN</strong></td>
<td>67.8</td>
<td>14</td>
<td>66.6</td>
<td>19</td>
<td>70.5</td>
<td>17</td>
<td>70.1</td>
<td>16</td>
<td>75.6</td>
<td>19</td>
<td>58.7</td>
<td>14</td>
<td>66.4</td>
<td>17</td>
<td>68.7</td>
<td>18</td>
<td>78.4</td>
<td>4</td>
</tr>
<tr class="even">
<td><strong>AMERICAN EAGLE</strong></td>
<td>67.3</td>
<td>15</td>
<td>68.9</td>
<td>17</td>
<td>70.7</td>
<td>16</td>
<td>69.6</td>
<td>18</td>
<td>76.7</td>
<td>17</td>
<td>53.6</td>
<td>20</td>
<td>65.9</td>
<td>18</td>
<td>69.0</td>
<td>17</td>
<td>73.7</td>
<td>9</td>
</tr>
<tr class="odd">
<td><strong>ATLANTIC SOUTHEAST</strong></td>
<td>66.1</td>
<td>16</td>
<td>68.1</td>
<td>18</td>
<td>57.0</td>
<td>20</td>
<td>68.0</td>
<td>20</td>
<td>76.7</td>
<td>18</td>
<td>64.0</td>
<td>10</td>
<td>70.9</td>
<td>14</td>
<td>65.1</td>
<td>20</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>COMAIR</strong></td>
<td>63.0</td>
<td>19</td>
<td>69.4</td>
<td>15</td>
<td>69.6</td>
<td>18</td>
<td>69.8</td>
<td>17</td>
<td>76.8</td>
<td>15</td>
<td>56.2</td>
<td>17</td>
<td>72.3</td>
<td>13</td>
<td>68.3</td>
<td>19</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>CONTINENTAL</strong></td>
<td>73.0</td>
<td>8</td>
<td>72.2</td>
<td>12</td>
<td>77.3</td>
<td>8</td>
<td>74.9</td>
<td>9</td>
<td>78.0</td>
<td>12</td>
<td>66.4</td>
<td>8</td>
<td>74.7</td>
<td>9</td>
<td>74.4</td>
<td>9</td>
<td>78.4</td>
<td>3</td>
</tr>
<tr class="even">
<td><strong>DELTA</strong></td>
<td>78.7</td>
<td>4</td>
<td>77.7</td>
<td>7</td>
<td>72.1</td>
<td>12</td>
<td>79.2</td>
<td>4</td>
<td>85.6</td>
<td>3</td>
<td>71.4</td>
<td>5</td>
<td>78.6</td>
<td>4</td>
<td>76.8</td>
<td>5</td>
<td>77.6</td>
<td>6</td>
</tr>
<tr class="odd">
<td><strong>EXPRESSJET</strong></td>
<td>70.6</td>
<td>10</td>
<td>72.7</td>
<td>11</td>
<td>77.9</td>
<td>6</td>
<td>73.5</td>
<td>11</td>
<td>76.8</td>
<td>16</td>
<td>63.7</td>
<td>11</td>
<td>72.8</td>
<td>11</td>
<td>73.9</td>
<td>10</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>FRONTIER</strong></td>
<td>77.7</td>
<td>5</td>
<td>77.2</td>
<td>8</td>
<td>79.9</td>
<td>3</td>
<td>75.5</td>
<td>7</td>
<td>84.5</td>
<td>4</td>
<td>57.3</td>
<td>16</td>
<td>76.4</td>
<td>8</td>
<td>77.7</td>
<td>4</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>HAWAIIAN</strong></td>
<td>92.5</td>
<td>1</td>
<td>93.6</td>
<td>1</td>
<td>94.0</td>
<td>2</td>
<td>93.0</td>
<td>1</td>
<td>92.4</td>
<td>1</td>
<td>92.0</td>
<td>2</td>
<td>94.1</td>
<td>1</td>
<td>93.5</td>
<td>1</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>JETBLUE</strong></td>
<td>63.4</td>
<td>18</td>
<td>68.9</td>
<td>16</td>
<td>73.9</td>
<td>11</td>
<td>73.9</td>
<td>10</td>
<td>79.7</td>
<td>10</td>
<td>65.3</td>
<td>9</td>
<td>76.7</td>
<td>7</td>
<td>70.8</td>
<td>13</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>MESA</strong></td>
<td>68.1</td>
<td>13</td>
<td>74.8</td>
<td>10</td>
<td>77.1</td>
<td>9</td>
<td>72.4</td>
<td>14</td>
<td>76.9</td>
<td>14</td>
<td>61.8</td>
<td>13</td>
<td>68.7</td>
<td>16</td>
<td>73.0</td>
<td>11</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>NORTHWEST</strong></td>
<td>65.7</td>
<td>17</td>
<td>70.8</td>
<td>14</td>
<td>71.8</td>
<td>13</td>
<td>70.2</td>
<td>15</td>
<td>78.2</td>
<td>11</td>
<td>57.4</td>
<td>15</td>
<td>72.4</td>
<td>12</td>
<td>69.6</td>
<td>14</td>
<td>79.1</td>
<td>2</td>
</tr>
<tr class="odd">
<td><strong>PINNACLE</strong></td>
<td>73.3</td>
<td>7</td>
<td>81.2</td>
<td>3</td>
<td>77.3</td>
<td>7</td>
<td>73.3</td>
<td>12</td>
<td>84.1</td>
<td>6</td>
<td>54.6</td>
<td>19</td>
<td>69.1</td>
<td>15</td>
<td>75.6</td>
<td>8</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="even">
<td><strong>SKYWEST</strong></td>
<td>69.7</td>
<td>12</td>
<td>79.7</td>
<td>6</td>
<td>78.0</td>
<td>5</td>
<td>75.0</td>
<td>8</td>
<td>82.1</td>
<td>7</td>
<td>62.4</td>
<td>12</td>
<td>65.3</td>
<td>19</td>
<td>75.7</td>
<td>7</td>
<td>(--)</td>
<td>(--)</td>
</tr>
<tr class="odd">
<td><strong>SOUTHWEST</strong></td>
<td>80.7</td>
<td>3</td>
<td>80.6</td>
<td>4</td>
<td>79.5</td>
<td>4</td>
<td>79.7</td>
<td>3</td>
<td>84.5</td>
<td>5</td>
<td>72.5</td>
<td>4</td>
<td>77.4</td>
<td>6</td>
<td>79.7</td>
<td>3</td>
<td>82.0</td>
<td>1</td>
</tr>
<tr class="even">
<td><strong>UNITED</strong></td>
<td>70.2</td>
<td>11</td>
<td>71.5</td>
<td>13</td>
<td>71.3</td>
<td>15</td>
<td>68.2</td>
<td>19</td>
<td>75.5</td>
<td>20</td>
<td>54.8</td>
<td>18</td>
<td>62.1</td>
<td>20</td>
<td>69.4</td>
<td>15</td>
<td>76.0</td>
<td>7</td>
</tr>
<tr class="odd">
<td><strong>US AIRWAYS</strong></td>
<td>62.4</td>
<td>20</td>
<td>64.3</td>
<td>20</td>
<td>71.7</td>
<td>14</td>
<td>76.9</td>
<td>5</td>
<td>80.6</td>
<td>9</td>
<td>74.5</td>
<td>3</td>
<td>79.5</td>
<td>3</td>
<td>69.3</td>
<td>16</td>
<td>78.1</td>
<td>5</td>
</tr>
<tr class="even">
<td><strong>Total</strong></td>
<td><strong>71.4</strong></td>
<td></td>
<td><strong>73.9</strong></td>
<td></td>
<td><strong>74.2</strong></td>
<td></td>
<td><strong>74.2</strong></td>
<td></td>
<td><strong>80.0</strong></td>
<td></td>
<td><strong>64.3</strong></td>
<td></td>
<td><strong>72.4</strong></td>
<td></td>
<td><strong>73.4</strong></td>
<td></td>
<td><strong>78.3</strong></td>
<td></td>
</tr>
</tbody>
</table>

> **For simplicity, statistics are displayed to one decimal place.
> Actual ranking order is based on our computer carrying out the number
> of decimal places to nine.**
>
> **\* All U.S. airlines with at least one percent of total domestic
> scheduled-service passenger revenues, plus other carriers that report
> voluntarily.**

**JANUARY 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- -----------
  **ARRIVAL                                                                                                                                                                                
  AIRPORT \***                                                                                                                                                                             

                  **ATL**                **BOS**               **BWI**               **CLT**                **CVG**               **DCA**               **DEN**                **DFW**     

  **CARRIER\***   **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\
                  ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**      TIME**

  **9E**          **H/**                 **91**     **72.5**   **59**     **71.2**   **98**      **60.2**   **207**    **73.4**   **112**    **84.8**   **H/**                 **58**      **67.2**

  **AA**          **711**     **69.8**   **1036**   **65.7**   **266**    **72.9**   **143**     **75.5**   **H/**                **859**    **71.2**   **612**     **64.1**   **13553**   **73.7**

  **AQ**          **H/**                 **H/**                **H/**                **H/**                 **H/**                **H/**                **H/**                 **H/**      

  **AS**          **H/**                 **62**     **83.9**   **H/**                **H/**                 **H/**                **93**     **83.9**   **186**     **72.0**   **93**      **82.8**

  **B6**          **H/**                 **1631**   **82.0**   **H/**                **152**     **62.5**   **H/**                **H/**                **85**      **70.6**   **H/**      

  **CO**          **323**     **74.3**   **474**    **73.8**   **142**    **78.2**   **H/**                 **H/**                **370**    **78.4**   **332**     **81.9**   **288**     **68.4**

  **DL**          **12282**   **81.9**   **1279**   **79.7**   **329**    **83.6**   **262**     **82.1**   **1629**   **83.5**   **907**    **82.1**   **339**     **78.2**   **364**     **76.4**

  **EV**          **11097**   **71.5**   **26**     **84.6**   **H/**                **33**      **60.6**   **407**    **74.9**   **85**     **80.0**   **H/**                 **2**       **100.0**

  **F9**          **123**     **75.6**   **H/**                **H/**                **H/**                 **H/**                **93**     **78.5**   **3826**    **79.3**   **169**     **80.5**

  **FL**          **6823**    **79.3**   **535**    **82.4**   **1139**   **82.7**   **250**     **77.2**   **H/**                **218**    **85.3**   **95**      **80.0**   **214**     **67.3**

  **HA**          **H/**                 **H/**                **H/**                **H/**                 **H/**                **H/**                **H/**                 **H/**      

  **MQ**          **62**      **41.9**   **834**    **78.7**   **155**    **54.8**   **483**     **59.6**   **480**    **67.1**   **887**    **82.0**   **H/**                 **7676**    **74.5**

  **NW**          **416**     **64.2**   **336**    **67.6**   **292**    **67.5**   **160**     **51.9**   **H/**                **494**    **68.2**   **355**     **65.6**   **151**     **66.2**

  **OH**          **522**     **62.3**   **947**    **76.0**   **340**    **76.8**   **167**     **70.1**   **5486**   **77.0**   **475**    **73.9**   **2**       **0.0**    **88**      **54.5**

  **OO**          **449**     **80.0**   **H/**                **85**     **81.2**   **59**      **81.4**   **165**    **63.6**   **H/**                **4008**    **74.1**   **163**     **59.5**

  **UA**          **237**     **63.7**   **746**    **62.2**   **379**    **64.1**   **177**     **66.1**   **56**     **46.4**   **415**    **56.9**   **6349**    **71.3**   **365**     **60.5**

  **US**          **295**     **84.7**   **1632**   **82.0**   **371**    **84.4**   **6456**    **79.9**   **H/**                **2088**   **86.5**   **298**     **85.9**   **534**     **82.4**

  **WN**          **H/**                 **H/**                **5072**   **83.1**   **H/**                 **H/**                **H/**                **1683**    **76.8**   **H/**      

  **XE**          **92**      **78.3**   **61**     **86.9**   **225**    **75.6**   **357**     **63.3**   **239**    **82.4**   **216**    **73.6**   **167**     **63.5**   **148**     **79.1**

  **YV**          **292**     **60.6**   **36**     **47.2**   **35**     **77.1**   **1948**    **66.6**   **H/**                **H/**                **1145**    **80.5**   **8**       **62.5**

  **TOTAL**       **33724**   **76.7**   **9726**   **76.5**   **8889**   **80.4**   **10745**   **74.7**   **8669**   **77.2**   **7312**   **78.8**   **19482**   **74.6**   **23874**   **73.7**
  --------------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- -----------

**\* See Appendix at end of this section for list of airport and carrier
codes.**

**JANUARY 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ----------- ----------- ---------- ----------- ---------- ----------- ----------
  **ARRIVAL                                                                                                                                                                                   
  AIRPORT \***                                                                                                                                                                                

                  **DTW**                **EWR**                **FLL**               **IAD**               **IAH**                 **JFK**                **LAS**                **LAX**     

  **CARRIER\***   **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\     **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\
                  ARR.**      TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**     ARR.**      TIME**      ARR.**      TIME**     ARR.**      TIME**     ARR.**      TIME**

  **9E**          **4690**    **68.7**   **H/**                 **31**     **83.9**   **40**     **70.0**   **84**      **69.0**    **H/**                 **H/**                 **H/**      

  **AA**          **350**     **66.3**   **562**     **57.3**   **517**    **74.7**   **306**    **78.4**   **364**     **68.4**    **1070**    **68.4**   **632**     **59.2**   **2563**    **59.4**

  **AQ**          **H/**                 **H/**                 **H/**                **H/**                **H/**                  **H/**                 **31**      **87.1**   **H/**      

  **AS**          **H/**                 **62**      **62.9**   **H/**                **H/**                **H/**                  **H/**                 **361**     **74.5**   **509**     **75.2**

  **B6**          **H/**                 **368**     **69.3**   **1137**   **73.4**   **636**    **81.4**   **H/**                  **4551**    **77.1**   **285**     **80.0**   **H/**      

  **CO**          **171**     **76.6**   **4739**    **69.8**   **486**    **76.1**   **9**      **66.7**   **7285**    **78.8**    **103**     **77.7**   **459**     **73.9**   **583**     **62.1**

  **DL**          **86**      **72.1**   **325**     **73.8**   **884**    **77.3**   **262**    **83.6**   **143**     **79.0**    **1276**    **81.9**   **653**     **70.1**   **1114**    **60.4**

  **EV**          **86**      **73.3**   **59**      **42.4**   **H/**                **11**     **54.5**   **5**       **100.0**   **H/**                 **H/**                 **H/**      

  **F9**          **91**      **74.7**   **H/**                 **55**     **83.6**   **H/**                **47**      **72.3**    **H/**                 **211**     **77.3**   **187**     **61.5**

  **FL**          **169**     **83.4**   **126**     **71.4**   **566**    **72.8**   **167**    **83.2**   **H/**                  **H/**                 **255**     **75.7**   **123**     **55.3**

  **HA**          **H/**                 **H/**                 **H/**                **H/**                **H/**                  **H/**                 **62**      **77.4**   **79**      **89.9**

  **MQ**          **205**     **66.8**   **115**     **73.9**   **H/**                **H/**                **H/**                  **666**     **71.8**   **94**      **64.9**   **1389**    **80.6**

  **NW**          **6844**    **78.1**   **375**     **62.9**   **211**    **64.5**   **205**    **80.0**   **199**     **69.8**    **154**     **61.0**   **409**     **60.1**   **492**     **51.2**

  **OH**          **249**     **74.7**   **113**     **69.9**   **23**     **52.2**   **77**     **80.5**   **80**      **61.2**    **1521**    **69.1**   **H/**                 **H/**      

  **OO**          **38**      **57.9**   **140**     **56.4**   **H/**                **H/**                **155**     **83.2**    **H/**                 **238**     **73.9**   **3921**    **71.1**

  **UA**          **214**     **60.3**   **399**     **50.6**   **140**    **58.6**   **2166**   **71.6**   **192**     **55.7**    **445**     **61.6**   **946**     **60.9**   **2455**    **60.2**

  **US**          **230**     **85.2**   **259**     **67.2**   **725**    **79.9**   **121**    **81.0**   **156**     **79.5**    **172**     **75.6**   **2895**    **77.5**   **787**     **71.9**

  **WN**          **611**     **78.4**   **H/**                 **1321**   **83.9**   **329**    **74.2**   **H/**                  **H/**                 **7241**    **74.9**   **3593**    **68.4**

  **XE**          **179**     **72.6**   **4740**    **67.2**   **H/**                **302**    **76.2**   **6565**    **71.5**    **H/**                 **40**      **85.0**   **1084**    **63.3**

  **YV**          **168**     **58.3**   **88**      **71.6**   **H/**                **2161**   **65.0**   **193**     **66.3**    **81**      **49.4**   **480**     **80.0**   **85**      **74.1**

  **TOTAL**       **14381**   **74.0**   **12470**   **67.2**   **6096**   **76.7**   **6792**   **72.3**   **15468**   **74.8**    **10039**   **74.0**   **15292**   **73.5**   **18964**   **66.5**
  --------------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ----------- ----------- ---------- ----------- ---------- ----------- ----------

> **\* See Appendix at end of this section for list of airport and
> carrier codes.**

**JANUARY 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ----------- ---------- ----------- ---------- ---------- ----------- ---------- ---------- ----------- ---------- ---------- ---------- ----------- ---------- ---------- ----------
  **ARRIVAL                                                                                                                                                                                 
  AIRPORT \***                                                                                                                                                                              

                  **LGA**                **MCO**                **MDW**                **MIA**               **MSP**                **OAK**               **ORD**                **PDX**    

  **CARRIER\***   **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\     **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\
                  ARR.**      TIME**     ARR.**      TIME**     ARR.**     TIME**      ARR.**     TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**     TIME**

  **9E**          **199**     **64.3**   **H/**                 **1**      **100.0**   **H/**                **2550**    **70.5**   **H/**                **H/**                 **H/**     

  **AA**          **1874**    **58.9**   **929**     **68.7**   **H/**                 **3479**   **68.6**   **507**     **69.2**   **93**     **60.2**   **6169**    **51.5**   **120**    **76.7**

  **AQ**          **H/**                 **H/**                 **H/**                 **H/**                **H/**                 **97**     **79.4**   **H/**                 **H/**     

  **AS**          **H/**                 **93**      **84.9**   **H/**                 **31**     **64.5**   **H/**                 **442**    **78.3**   **124**     **61.3**   **1141**   **73.9**

  **B6**          **245**     **62.0**   **1116**    **78.6**   **H/**                 **H/**                **H/**                 **313**    **74.4**   **202**     **55.0**   **31**     **96.8**

  **CO**          **404**     **70.5**   **617**     **79.3**   **42**     **73.8**    **325**    **79.1**   **121**     **80.2**   **85**     **71.8**   **352**     **56.0**   **136**    **75.0**

  **DL**          **1832**    **75.3**   **1090**    **82.1**   **H/**                 **355**    **80.8**   **149**     **79.2**   **31**     **54.8**   **333**     **59.8**   **209**    **80.9**

  **EV**          **53**      **52.8**   **H/**                 **H/**                 **H/**                **40**      **70.0**   **H/**                **H/**                 **H/**     

  **F9**          **88**      **70.5**   **100**     **73.0**   **150**    **76.7**    **H/**                **92**      **80.4**   **H/**                **H/**                 **104**    **66.3**

  **FL**          **492**     **62.0**   **1538**    **77.6**   **491**    **68.4**    **173**    **87.3**   **226**     **72.1**   **H/**                **H/**                 **H/**     

  **HA**          **H/**                 **H/**                 **H/**                 **H/**                **H/**                 **H/**                **H/**                 **62**     **79.0**

  **MQ**          **1558**    **69.5**   **H/**                 **H/**                 **547**    **69.1**   **H/**                 **H/**                **7568**    **48.8**   **H/**     

  **NW**          **547**     **53.9**   **550**     **58.5**   **199**    **64.8**    **186**    **68.3**   **6824**    **79.6**   **H/**                **620**     **54.7**   **141**    **67.4**

  **OH**          **1153**    **67.4**   **27**      **81.5**   **31**     **38.7**    **91**     **75.8**   **116**     **67.2**   **H/**                **258**     **52.3**   **H/**     

  **OO**          **H/**                 **H/**                 **H/**                 **H/**                **217**     **66.8**   **213**    **64.8**   **4085**    **53.7**   **819**    **80.0**

  **UA**          **619**     **55.6**   **631**     **62.8**   **H/**                 **68**     **45.6**   **449**     **60.8**   **213**    **60.6**   **7328**    **61.4**   **531**    **58.9**

  **US**          **1094**    **76.4**   **827**     **78.2**   **H/**                 **293**    **72.7**   **284**     **88.4**   **170**    **70.6**   **633**     **60.3**   **235**    **75.7**

  **WN**          **H/**                 **3529**    **84.5**   **6738**   **76.7**    **H/**                **H/**                 **4216**   **72.3**   **H/**                 **1231**   **73.8**

  **XE**          **53**      **50.9**   **16**      **87.5**   **46**     **71.7**    **H/**                **246**     **73.6**   **H/**                **199**     **47.7**   **137**    **59.1**

  **YV**          **87**      **43.7**   **H/**                 **H/**                 **H/**                **4**       **75.0**   **61**     **86.9**   **2065**    **44.2**   **H/**     

  **TOTAL**       **10298**   **66.4**   **11063**   **78.0**   **7698**   **75.7**    **5548**   **70.6**   **11825**   **76.1**   **5934**   **72.1**   **29936**   **53.5**   **4897**   **73.2**
  --------------- ----------- ---------- ----------- ---------- ---------- ----------- ---------- ---------- ----------- ---------- ---------- ---------- ----------- ---------- ---------- ----------

**\* See Appendix at end of this section for list of airport and carrier
codes.**

**JANUARY 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 2. NUMBER OF REPORTED FLIGHT ARRIVALS AND PERCENTAGE ARRIVING ON
TIME D/ BY CARRIER AND AIRPORT (REPORTABLE AIRPORTS ONLY)**

  --------------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- -----------
  **ARRIVAL                                                                                                                                                                               
  AIRPORT \***                                                                                                                                                                            

                  **PHL**               **PHX**                **SAN**               **SEA**               **SFO**                **SLC**                **STL**               **TPA**    

  **CARRIER\***   **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\    **\# OF\    **% ON\    **\# OF\    **% ON\    **\# OF\   **% ON\    **\# OF\   **% ON\
                  ARR.**     TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**     ARR.**      TIME**     ARR.**      TIME**     ARR.**     TIME**     ARR.**     TIME**

  **9E**          **147**    **74.1**   **H/**                 **H/**                **H/**                **H/**                 **6**       **16.7**   **177**    **72.9**   **H/**     

  **AA**          **472**    **67.4**   **520**     **64.0**   **519**    **60.1**   **429**    **67.6**   **976**     **44.3**   **213**     **53.5**   **1570**   **73.2**   **616**    **71.4**

  **AQ**          **H/**                **H/**                 **43**     **69.8**   **H/**                **H/**                 **H/**                 **H/**                **H/**     

  **AS**          **H/**                **310**     **80.6**   **341**    **71.3**   **3753**   **74.3**   **430**     **54.4**   **H/**                 **H/**                **H/**     

  **B6**          **H/**                **62**      **83.9**   **151**    **80.1**   **62**     **85.5**   **154**     **46.8**   **190**     **77.4**   **H/**                **314**    **75.5**

  **CO**          **148**    **76.4**   **350**     **74.0**   **277**    **68.2**   **308**    **70.5**   **372**     **47.8**   **71**      **66.2**   **H/**                **472**    **78.8**

  **DL**          **328**    **83.8**   **425**     **74.1**   **359**    **64.1**   **397**    **78.3**   **372**     **54.6**   **2552**    **73.2**   **86**     **70.9**   **800**    **81.2**

  **EV**          **25**     **76.0**   **H/**                 **H/**                **H/**                **H/**                 **H/**                 **77**     **75.3**   **H/**     

  **F9**          **62**     **79.0**   **151**     **67.5**   **196**    **70.9**   **104**    **73.1**   **130**     **51.5**   **197**     **64.5**   **93**     **71.0**   **37**     **81.1**

  **FL**          **362**    **73.2**   **132**     **64.4**   **64**     **60.9**   **H/**                **38**      **44.7**   **H/**                 **137**    **74.5**   **656**    **74.2**

  **HA**          **H/**                **31**      **87.1**   **62**     **88.7**   **93**     **69.9**   **31**      **61.3**   **H/**                 **H/**                **H/**     

  **MQ**          **H/**                **H/**                 **641**    **84.7**   **H/**                **147**     **42.2**   **H/**                 **93**     **67.7**   **H/**     

  **NW**          **351**    **70.9**   **327**     **61.5**   **126**    **55.6**   **389**    **72.8**   **282**     **42.6**   **93**      **65.6**   **212**    **76.9**   **331**    **66.5**

  **OH**          **288**    **67.7**   **H/**                 **H/**                **H/**                **H/**                 **H/**                 **155**    **74.2**   **3**      **33.3**

  **OO**          **82**     **74.4**   **219**     **69.9**   **537**    **73.4**   **455**    **72.3**   **3439**    **46.6**   **6731**    **68.6**   **92**     **54.3**   **H/**     

  **UA**          **455**    **60.4**   **453**     **60.7**   **699**    **56.2**   **732**    **59.4**   **3657**    **50.5**   **214**     **52.3**   **64**     **73.4**   **315**    **62.9**

  **US**          **3572**   **78.1**   **5748**    **81.7**   **477**    **74.4**   **327**    **81.0**   **591**     **55.2**   **158**     **71.5**   **120**    **90.8**   **651**    **79.7**

  **WN**          **1829**   **78.5**   **5934**    **76.7**   **3046**   **71.7**   **1397**   **78.5**   **793**     **53.6**   **1455**    **70.9**   **2167**   **80.8**   **2540**   **83.7**

  **XE**          **5**      **40.0**   **195**     **66.2**   **485**    **74.8**   **93**     **58.1**   **148**     **52.7**   **411**     **68.9**   **238**    **71.8**   **1**      **100.0**

  **YV**          **62**     **48.4**   **2836**    **80.6**   **8**      **50.0**   **H/**                **H/**                 **73**      **71.2**   **50**     **68.0**   **H/**     

  **TOTAL**       **8188**   **75.5**   **17693**   **77.5**   **8031**   **70.5**   **8539**   **73.4**   **11560**   **49.2**   **12364**   **69.3**   **5331**   **76.3**   **6736**   **78.4**
  --------------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ----------- ---------- ---------- ---------- ---------- -----------

**\* See Appendix at end of this section for list of airport and carrier
codes.**

**JANUARY 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 3. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
ARRIVING ON TIME D/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------
  **ARRIVAL                                                                                                                                                                                                 
  AIRPORT \***                                                                                                                                                                                              

  **SCHEDULED\   **ATL**    **BOS**    **BWI**    **CLT**    **CVG**    **DCA**    **DEN**    **DFW**    **DTW**    **EWR**    **FLL**    **IAD**    **IAH**    **JFK**    **LAS**    **LAX**    **LGA**    **MCO**
  ARRIVAL TIME**                                                                                                                                                                                            

  **600 - 659    **80.5**   **73.1**   **61.3**   **81.3**   **82.6**   **J/**     **95.0**   **78.9**   **83.3**   **68.1**   **77.4**   **79.7**   **90.3**   **73.1**   **91.1**   **84.2**   **92.3**   **85.3**
  AM**                                                                                                                                                                                                      

  **700 - 759    **84.9**   **82.5**   **87.4**   **83.6**   **85.1**   **87.5**   **84.7**   **81.2**   **71.7**   **87.2**   **72.5**   **74.7**   **76.7**   **78.7**   **89.6**   **87.0**   **78.3**   **85.5**
  AM**                                                                                                                                                                                                      

  **800 - 859    **78.7**   **81.6**   **85.2**   **76.4**   **79.2**   **81.8**   **81.5**   **78.7**   **79.1**   **90.1**   **89.6**   **85.3**   **75.3**   **82.8**   **88.3**   **81.6**   **73.3**   **91.9**
  AM**                                                                                                                                                                                                      

  **900 - 959    **77.7**   **84.8**   **87.9**   **73.3**   **71.0**   **89.1**   **82.3**   **76.7**   **75.6**   **86.2**   **88.8**   **80.5**   **74.3**   **81.2**   **85.9**   **75.1**   **74.1**   **83.5**
  AM**                                                                                                                                                                                                      

  **1000 - 1059  **82.7**   **80.7**   **86.4**   **79.7**   **83.0**   **83.7**   **78.6**   **75.8**   **78.4**   **88.4**   **87.0**   **78.0**   **74.6**   **77.1**   **77.3**   **68.7**   **70.6**   **82.4**
  AM**                                                                                                                                                                                                      

  **1100 - 1159  **85.3**   **81.7**   **83.2**   **71.5**   **80.4**   **78.9**   **80.2**   **78.9**   **81.3**   **82.5**   **80.5**   **73.9**   **84.3**   **81.8**   **78.3**   **68.6**   **66.9**   **80.2**
  AM**                                                                                                                                                                                                      

  **1200 - 1259  **82.4**   **84.0**   **90.7**   **75.2**   **77.2**   **79.4**   **76.8**   **76.6**   **77.4**   **83.4**   **77.4**   **77.7**   **82.7**   **84.9**   **75.9**   **67.5**   **69.9**   **81.1**
  PM**                                                                                                                                                                                                      

  **100 - 159    **79.1**   **79.8**   **84.4**   **81.2**   **77.6**   **83.4**   **76.9**   **75.4**   **68.8**   **75.4**   **82.0**   **76.8**   **77.1**   **80.6**   **74.9**   **68.0**   **67.7**   **83.3**
  PM**                                                                                                                                                                                                      

  **200 - 259    **76.9**   **81.5**   **83.0**   **76.0**   **80.6**   **84.2**   **74.5**   **76.0**   **74.6**   **55.7**   **77.0**   **79.7**   **78.0**   **79.4**   **71.8**   **66.0**   **71.7**   **77.0**
  PM**                                                                                                                                                                                                      

  **300 - 359    **76.8**   **81.3**   **78.6**   **76.7**   **80.3**   **78.8**   **73.9**   **73.5**   **79.5**   **58.2**   **82.3**   **73.5**   **70.8**   **69.2**   **70.6**   **66.0**   **70.0**   **81.9**
  PM**                                                                                                                                                                                                      

  **400 - 459    **78.4**   **76.9**   **79.6**   **75.8**   **77.2**   **79.1**   **73.5**   **70.9**   **75.1**   **56.0**   **75.4**   **68.0**   **75.3**   **74.5**   **69.1**   **63.4**   **66.2**   **76.9**
  PM**                                                                                                                                                                                                      

  **500 - 559    **76.0**   **72.6**   **79.3**   **73.9**   **74.3**   **74.1**   **67.6**   **68.4**   **73.3**   **55.7**   **75.3**   **74.3**   **68.8**   **67.2**   **64.7**   **57.8**   **64.8**   **78.0**
  PM**                                                                                                                                                                                                      

  **600 - 659    **74.0**   **73.1**   **82.2**   **68.5**   **75.4**   **75.6**   **68.1**   **72.3**   **70.6**   **56.0**   **79.4**   **70.3**   **68.0**   **72.0**   **69.6**   **61.7**   **66.9**   **75.2**
  PM**                                                                                                                                                                                                      

  **700 - 759    **65.9**   **73.9**   **75.0**   **66.9**   **72.1**   **79.3**   **65.5**   **72.0**   **72.0**   **52.4**   **69.6**   **74.3**   **68.7**   **60.2**   **67.2**   **58.3**   **59.9**   **74.3**
  PM**                                                                                                                                                                                                      

  **800 - 859    **67.1**   **71.1**   **80.0**   **72.4**   **71.4**   **73.7**   **67.1**   **69.1**   **68.0**   **52.8**   **73.9**   **64.0**   **66.4**   **67.9**   **66.8**   **61.9**   **58.2**   **73.8**
  PM**                                                                                                                                                                                                      

  **900 - 959    **69.4**   **66.2**   **74.3**   **68.9**   **56.7**   **73.1**   **60.4**   **62.2**   **72.7**   **63.0**   **68.6**   **76.6**   **69.6**   **67.2**   **65.7**   **58.8**   **57.2**   **66.3**
  PM**                                                                                                                                                                                                      

  **1000 - 1059  **70.5**   **69.7**   **69.3**   **75.8**   **71.1**   **67.5**   **66.5**   **58.4**   **67.6**   **71.3**   **63.4**   **77.0**   **71.2**   **69.7**   **71.6**   **55.0**   **55.5**   **72.6**
  PM**                                                                                                                                                                                                      

  **1100 - 559   **76.7**   **70.2**   **67.3**   **64.2**   **68.7**   **71.8**   **72.4**   **71.1**   **69.5**   **66.6**   **70.3**   **63.8**   **85.1**   **78.2**   **64.0**   **67.0**   **59.5**   **70.8**
  AM**                                                                                                                                                                                                      

  **TOTAL, ALL   **76.7**   **76.5**   **80.4**   **74.7**   **77.2**   **78.8**   **74.6**   **73.7**   **74.0**   **67.2**   **76.7**   **72.3**   **74.8**   **74.0**   **73.5**   **66.5**   **66.4**   **78.0**
  ARRIVALS,\                                                                                                                                                                                                
  BY AIRPORT**                                                                                                                                                                                              
  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------

**\* See Appendix at end of this section for list of airport codes.**

**JANUARY 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 3. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
ARRIVING ON TIME D/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- -----------
  **ARRIVAL                                                                                                                                                                
  AIRPORT \***                                                                                                                                                             

  **SCHEDULED\   **MDW**    **MIA**    **MSP**    **OAK**    **ORD**    **PDX**    **PHL**    **PHX**    **SAN**    **SEA**    **SFO**    **SLC**    **STL**    **TPA**    **TOTAL**
  ARRIVAL TIME**                                                                                                                                                           

  **600 - 659    **78.8**   **73.6**   **74.0**   **J/**     **77.0**   **60.0**   **86.9**   **83.9**   **93.3**   **68.1**   **82.1**   **J/**     **90.9**   **J/**     **80.1**
  AM**                                                                                                                                                                     

  **700 - 759    **90.0**   **75.8**   **75.5**   **94.0**   **73.1**   **80.0**   **92.6**   **88.7**   **90.1**   **85.2**   **77.9**   **83.3**   **85.9**   **92.4**   **81.4**
  AM**                                                                                                                                                                     

  **800 - 859    **88.9**   **81.2**   **76.4**   **93.0**   **69.8**   **88.3**   **79.3**   **87.8**   **84.5**   **84.4**   **78.9**   **74.6**   **92.3**   **89.6**   **79.9**
  AM**                                                                                                                                                                     

  **900 - 959    **88.3**   **88.9**   **80.2**   **86.7**   **64.3**   **81.7**   **86.3**   **85.0**   **84.9**   **81.7**   **61.7**   **73.7**   **85.3**   **88.2**   **78.7**
  AM**                                                                                                                                                                     

  **1000 - 1059  **79.4**   **83.4**   **80.3**   **84.7**   **63.6**   **83.4**   **86.0**   **75.3**   **76.1**   **83.9**   **43.9**   **75.2**   **86.8**   **84.5**   **77.0**
  AM**                                                                                                                                                                     

  **1100 - 1159  **88.2**   **86.1**   **73.0**   **75.8**   **60.5**   **81.8**   **84.9**   **80.1**   **73.4**   **81.7**   **42.6**   **76.4**   **82.7**   **84.1**   **76.3**
  AM**                                                                                                                                                                     

  **1200 - 1259  **85.3**   **71.8**   **75.8**   **70.4**   **59.2**   **73.0**   **80.9**   **82.7**   **67.5**   **78.1**   **41.1**   **65.5**   **79.5**   **83.4**   **74.9**
  PM**                                                                                                                                                                     

  **100 - 159    **84.9**   **70.1**   **76.4**   **74.1**   **54.1**   **77.4**   **82.3**   **79.8**   **68.9**   **74.8**   **36.8**   **66.0**   **77.5**   **84.0**   **74.4**
  PM**                                                                                                                                                                     

  **200 - 259    **77.2**   **69.8**   **76.0**   **70.8**   **53.0**   **65.3**   **79.1**   **78.5**   **74.5**   **73.7**   **43.2**   **69.0**   **75.4**   **78.9**   **72.1**
  PM**                                                                                                                                                                     

  **300 - 359    **76.6**   **74.2**   **78.8**   **71.1**   **48.8**   **76.0**   **74.8**   **78.4**   **65.1**   **74.7**   **43.1**   **67.6**   **78.7**   **81.1**   **71.2**
  PM**                                                                                                                                                                     

  **400 - 459    **75.2**   **64.9**   **77.9**   **63.9**   **47.3**   **72.5**   **69.3**   **75.0**   **69.7**   **69.0**   **45.3**   **67.7**   **68.5**   **76.7**   **70.0**
  PM**                                                                                                                                                                     

  **500 - 559    **73.0**   **70.0**   **74.7**   **71.3**   **42.8**   **66.9**   **71.9**   **75.5**   **60.2**   **70.6**   **43.4**   **68.7**   **75.8**   **79.5**   **67.1**
  PM**                                                                                                                                                                     

  **600 - 659    **71.2**   **66.4**   **69.0**   **66.4**   **40.5**   **65.2**   **68.7**   **75.0**   **71.2**   **68.0**   **42.3**   **67.9**   **69.8**   **76.4**   **67.7**
  PM**                                                                                                                                                                     

  **700 - 759    **60.5**   **60.5**   **76.6**   **66.9**   **37.2**   **69.3**   **68.9**   **72.9**   **60.6**   **69.4**   **44.8**   **60.9**   **71.6**   **73.8**   **64.3**
  PM**                                                                                                                                                                     

  **800 - 859    **59.9**   **54.3**   **77.4**   **61.0**   **34.9**   **67.4**   **72.3**   **74.1**   **66.4**   **69.1**   **42.9**   **65.9**   **66.8**   **70.8**   **64.5**
  PM**                                                                                                                                                                     

  **900 - 959    **61.0**   **55.2**   **65.4**   **64.6**   **38.0**   **69.1**   **74.2**   **76.2**   **65.2**   **68.0**   **45.0**   **63.5**   **64.6**   **73.0**   **64.7**
  PM**                                                                                                                                                                     

  **1000 - 1059  **61.3**   **65.7**   **72.0**   **63.0**   **46.8**   **64.1**   **72.0**   **67.7**   **58.9**   **62.0**   **45.1**   **62.3**   **70.5**   **66.7**   **65.1**
  PM**                                                                                                                                                                     

  **1100 - 559   **67.4**   **56.0**   **75.3**   **67.1**   **66.8**   **69.4**   **68.2**   **68.9**   **73.2**   **70.2**   **63.0**   **59.2**   **68.1**   **66.4**   **69.1**
  AM**                                                                                                                                                                     

  **TOTAL, ALL   **75.7**   **70.6**   **76.1**   **72.1**   **53.5**   **73.2**   **75.5**   **77.5**   **70.5**   **73.4**   **49.2**   **69.3**   **76.3**   **78.4**   **71.7**
  ARRIVALS,\                                                                                                                                                               
  BY AIRPORT**                                                                                                                                                             
  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- -----------

**\* See Appendix at end of this section for list of airport codes.**

**JANUARY 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 4. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
DEPARTING ON TIME E/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ----------- ----------
  **DEPARTURE                                                                                                                                                                                                 
  AIRPORT \***                                                                                                                                                                                                

  **SCHEDULED\   **ATL**    **BOS**    **BWI**    **CLT**    **CVG**    **DCA**    **DEN**    **DFW**    **DTW**    **EWR**    **FLL**    **IAD**     **IAH**    **JFK**    **LAS**    **LAX**    **LGA**     **MCO**
  DEPARTURE                                                                                                                                                                                                   
  TIME**                                                                                                                                                                                                      

  **600 - 659    **88.7**   **90.0**   **94.1**   **95.3**   **92.3**   **94.8**   **92.4**   **89.9**   **88.4**   **90.8**   **94.2**   **92.6**    **90.9**   **89.1**   **92.7**   **91.9**   **90.3**    **95.5**
  AM**                                                                                                                                                                                                        

  **700 - 759    **87.2**   **88.2**   **91.0**   **85.7**   **87.8**   **90.3**   **91.8**   **87.0**   **89.6**   **89.7**   **92.4**   **86.1**    **91.0**   **87.9**   **91.8**   **87.5**   **91.5**    **92.9**
  AM**                                                                                                                                                                                                        

  **800 - 859    **83.9**   **86.2**   **86.6**   **90.5**   **82.4**   **90.8**   **84.2**   **82.8**   **82.7**   **87.3**   **91.9**   **80.7**    **82.6**   **86.2**   **86.1**   **87.8**   **85.9**    **87.8**
  AM**                                                                                                                                                                                                        

  **900 - 959    **77.9**   **84.8**   **83.5**   **79.4**   **85.0**   **91.6**   **84.6**   **75.0**   **83.2**   **88.6**   **87.9**   **86.0**    **83.9**   **85.2**   **84.3**   **78.9**   **86.3**    **90.2**
  AM**                                                                                                                                                                                                        

  **1000 - 1059  **75.4**   **82.4**   **85.8**   **76.5**   **81.4**   **87.3**   **78.5**   **74.0**   **76.9**   **83.0**   **89.0**   **76.8**    **80.7**   **84.3**   **76.5**   **68.7**   **82.3**    **88.1**
  AM**                                                                                                                                                                                                        

  **1100 - 1159  **79.8**   **80.7**   **82.5**   **77.4**   **85.5**   **84.5**   **73.1**   **73.1**   **80.3**   **83.8**   **82.9**   **87.7**    **79.8**   **84.3**   **75.2**   **71.9**   **78.5**    **84.4**
  AM**                                                                                                                                                                                                        

  **1200 - 1259  **83.2**   **79.9**   **80.2**   **68.0**   **81.4**   **79.6**   **72.7**   **74.1**   **79.2**   **84.0**   **78.1**   **73.5**    **85.4**   **82.9**   **74.5**   **70.8**   **76.6**    **79.5**
  PM**                                                                                                                                                                                                        

  **100 - 159    **78.0**   **87.1**   **79.0**   **77.4**   **81.1**   **85.9**   **71.9**   **71.8**   **73.2**   **75.8**   **76.0**   **70.3**    **81.2**   **80.3**   **72.1**   **68.0**   **77.6**    **78.0**
  PM**                                                                                                                                                                                                        

  **200 - 259    **73.7**   **77.0**   **82.7**   **73.8**   **83.8**   **84.7**   **71.9**   **70.0**   **70.4**   **71.6**   **76.4**   **68.1**    **78.3**   **76.1**   **69.4**   **63.3**   **76.3**    **76.0**
  PM**                                                                                                                                                                                                        

  **300 - 359    **73.1**   **79.7**   **75.3**   **74.1**   **79.6**   **81.0**   **73.3**   **73.6**   **73.8**   **57.9**   **75.2**   **77.4**    **77.9**   **72.6**   **65.0**   **64.4**   **75.3**    **77.5**
  PM**                                                                                                                                                                                                        

  **400 - 459    **74.9**   **74.5**   **73.0**   **72.8**   **73.8**   **82.6**   **67.6**   **68.9**   **67.5**   **58.6**   **78.1**   **62.1**    **82.0**   **73.5**   **69.8**   **68.2**   **74.8**    **76.7**
  PM**                                                                                                                                                                                                        

  **500 - 559    **75.4**   **75.8**   **69.3**   **75.4**   **78.9**   **78.3**   **72.6**   **66.5**   **74.8**   **59.2**   **70.3**   **69.2**    **73.4**   **73.4**   **61.0**   **62.8**   **75.3**    **76.7**
  PM**                                                                                                                                                                                                        

  **600 - 659    **69.6**   **72.3**   **77.0**   **68.3**   **58.0**   **76.2**   **69.5**   **67.2**   **70.3**   **54.0**   **72.0**   **65.2**    **72.0**   **72.6**   **66.9**   **63.6**   **68.9**    **71.6**
  PM**                                                                                                                                                                                                        

  **700 - 759    **70.3**   **71.8**   **68.9**   **70.5**   **75.0**   **76.6**   **66.3**   **66.4**   **70.4**   **57.4**   **68.9**   **69.6**    **68.9**   **72.2**   **68.1**   **65.6**   **64.8**    **69.3**
  PM**                                                                                                                                                                                                        

  **800 - 859    **68.7**   **74.2**   **70.7**   **71.1**   **75.6**   **81.5**   **67.5**   **71.5**   **59.5**   **54.0**   **68.1**   **63.1**    **64.1**   **67.2**   **57.6**   **61.6**   **67.5**    **73.3**
  PM**                                                                                                                                                                                                        

  **900 - 959    **69.3**   **58.3**   **65.6**   **69.7**   **73.5**   **86.3**   **66.4**   **69.4**   **74.8**   **60.7**   **61.2**   **62.4**    **80.0**   **68.8**   **63.6**   **67.7**   **65.3**    **67.2**
  PM**                                                                                                                                                                                                        

  **1000 - 1059  **79.3**   **J/**     **J/**     **76.9**   **J/**     **63.0**   **28.6**   **67.7**   **72.0**   **J/**     **50.0**   **65.9**    **75.5**   **80.2**   **76.0**   **77.8**   **J/**      **68.4**
  PM**                                                                                                                                                                                                        

  **1100 - 559   **87.2**   **90.4**   **94.9**   **J/**     **J/**     **92.3**   **85.6**   **98.9**   **J/**     **90.2**   **93.5**   **100.0**   **93.8**   **87.4**   **74.9**   **69.7**   **100.0**   **79.2**
  AM**                                                                                                                                                                                                        

  **TOTAL, ALL   **75.9**   **80.8**   **80.2**   **76.6**   **79.5**   **84.7**   **74.8**   **73.3**   **76.2**   **73.3**   **80.4**   **74.1**    **79.2**   **78.9**   **74.2**   **72.6**   **78.4**    **80.9**
  DEPARTURES,\                                                                                                                                                                                                
  BY AIRPORT**                                                                                                                                                                                                
  -------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ---------- ---------- ---------- ---------- ----------- ----------

**\* See Appendix at end of this section for list of airport codes.**

**JANUARY 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 4. PERCENTAGE OF ALL CARRIERS\' REPORTED FLIGHT OPERATIONS
DEPARTING ON TIME E/**

**BY AIRPORT AND TIME OF DAY (REPORTABLE AIRPORTS ONLY)**

  ---------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- -----------
  **DEPARTURE                                                                                                                                                                
  AIRPORT \***                                                                                                                                                               

  **SCHEDULED\     **MDW**    **MIA**    **MSP**    **OAK**    **ORD**    **PDX**    **PHL**    **PHX**    **SAN**    **SEA**    **SFO**    **SLC**    **STL**    **TPA**    **TOTAL**
  DEPARTURE TIME**                                                                                                                                                           

  **600 - 659 AM** **88.5**   **89.2**   **89.5**   **95.0**   **77.8**   **95.5**   **92.7**   **96.1**   **89.6**   **91.7**   **86.6**   **91.8**   **93.8**   **95.8**   **90.6**

  **700 - 759 AM** **85.4**   **86.1**   **90.5**   **89.2**   **77.6**   **89.8**   **88.7**   **95.1**   **91.5**   **85.3**   **79.9**   **89.3**   **92.5**   **94.3**   **88.4**

  **800 - 859 AM** **80.6**   **84.9**   **84.5**   **89.8**   **74.2**   **89.5**   **87.3**   **91.4**   **82.9**   **85.0**   **80.4**   **82.3**   **88.9**   **93.9**   **84.7**

  **900 - 959 AM** **82.2**   **73.6**   **79.7**   **88.1**   **66.8**   **81.3**   **79.9**   **83.9**   **82.6**   **83.4**   **73.4**   **80.8**   **89.5**   **89.1**   **80.6**

  **1000 - 1059    **80.6**   **80.9**   **80.5**   **81.1**   **62.5**   **82.7**   **83.1**   **79.9**   **79.5**   **75.2**   **60.2**   **79.6**   **83.1**   **88.7**   **77.5**
  AM**                                                                                                                                                                       

  **1100 - 1159    **76.6**   **78.5**   **78.8**   **77.5**   **60.9**   **78.7**   **80.4**   **77.8**   **71.9**   **79.1**   **49.6**   **77.6**   **83.8**   **82.4**   **76.3**
  AM**                                                                                                                                                                       

  **1200 - 1259    **74.1**   **77.0**   **73.9**   **74.2**   **58.6**   **87.7**   **83.9**   **77.5**   **70.7**   **75.8**   **47.7**   **74.7**   **77.2**   **85.4**   **75.2**
  PM**                                                                                                                                                                       

  **100 - 159 PM** **74.6**   **65.8**   **78.3**   **70.0**   **58.8**   **76.4**   **83.7**   **80.7**   **64.9**   **79.1**   **45.9**   **69.9**   **79.2**   **80.8**   **73.2**

  **200 - 259 PM** **71.0**   **63.8**   **75.2**   **66.9**   **47.3**   **77.2**   **75.2**   **77.6**   **70.9**   **70.3**   **39.1**   **70.8**   **73.4**   **80.4**   **70.8**

  **300 - 359 PM** **67.8**   **58.2**   **74.5**   **62.7**   **49.4**   **72.5**   **74.7**   **69.2**   **71.5**   **72.9**   **48.3**   **73.1**   **75.4**   **77.9**   **70.0**

  **400 - 459 PM** **68.9**   **76.2**   **73.9**   **66.3**   **44.3**   **77.1**   **68.5**   **74.7**   **63.8**   **73.0**   **46.1**   **63.8**   **63.8**   **75.5**   **68.5**

  **500 - 559 PM** **67.2**   **63.4**   **73.4**   **62.1**   **43.2**   **68.5**   **63.7**   **72.4**   **62.5**   **69.8**   **48.1**   **76.9**   **77.0**   **75.1**   **68.5**

  **600 - 659 PM** **59.4**   **64.5**   **73.7**   **68.7**   **38.6**   **73.0**   **70.1**   **71.3**   **68.3**   **66.2**   **47.0**   **67.5**   **71.3**   **77.1**   **66.0**

  **700 - 759 PM** **57.7**   **68.3**   **76.9**   **59.9**   **39.6**   **64.5**   **64.6**   **74.0**   **66.1**   **62.7**   **48.5**   **69.7**   **67.2**   **76.6**   **66.3**

  **800 - 859 PM** **44.0**   **66.1**   **62.5**   **54.8**   **35.5**   **75.8**   **76.6**   **68.9**   **70.0**   **73.1**   **52.9**   **74.5**   **58.0**   **71.3**   **64.1**

  **900 - 959 PM** **44.0**   **57.6**   **78.9**   **63.2**   **40.5**   **71.4**   **67.2**   **71.2**   **64.9**   **67.7**   **54.5**   **78.2**   **68.1**   **63.5**   **67.9**

  **1000 - 1059    **73.5**   **52.7**   **74.4**   **74.6**   **49.2**   **80.3**   **J/**     **82.6**   **85.5**   **82.0**   **61.7**   **80.0**   **J/**     **76.5**   **74.7**
  PM**                                                                                                                                                                       

  **1100 - 559     **90.3**   **J/**     **91.8**   **76.9**   **82.5**   **87.6**   **86.2**   **87.6**   **J/**     **78.6**   **63.3**   **81.8**   **J/**     **76.5**   **80.2**
  AM**                                                                                                                                                                       

  **TOTAL, ALL     **71.1**   **71.4**   **78.4**   **74.6**   **55.0**   **81.5**   **78.0**   **79.0**   **74.9**   **77.5**   **58.7**   **76.0**   **79.3**   **82.9**   **74.5**
  DEPARTURES,\                                                                                                                                                               
  BY AIRPORT**                                                                                                                                                               
  ---------------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- ---------- -----------

**\* See Appendix at end of this section for list of airport codes.**

**JANUARY 2008**

**AIR TRAVEL CONSUMER REPORT**

> **TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS I/ ARRIVING LATE 80% OF
> THE TIME OR MORE**

  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- --------
  **CARRIER   **FLIGHT\   **ORGIN-DESTIN.\   **SCHEDULED\   **NUMBER OF\  **PERCENTAGE OF  **NUMBER   
  \***        NUMBER**    AIRPORTS**         DEPARTURE      OPERATIONS\   FLIGHT\          OF MIN     
                                             TIME**         REPORTED**    OPERATIONS       LATE\      
                                                                          ARRIVING\        AVERAGE    
                                                                          15 MINUTES LATE  MEDIAN**   
                                                                          OR MORE D/**                

  **YV**      **7173**    **DSM-ORD**        **1637**       **17**        **94.12**        **114**    **99**

  **UA**      **334**     **ORD-CMH**        **1900**       **28**        **92.86**        **59**     **49**

  **OO**      **6360**    **SLC-SFO**        **1920**       **25**        **92.00**        **90**     **67**

  **YV**      **7177**    **ORD-DSM**        **1900**       **22**        **90.91**        **69**     **33**

  **YV**      **7297**    **ORD-ABE**        **1638**       **27**        **88.89**        **87**     **48**

  **AA**      **889**     **ORD-LAX**        **1815**       **31**        **87.10**        **72**     **72**

  **OO**      **6380**    **SFO-BOI**        **1253**       **31**        **87.10**        **62**     **47**

  **YV**      **7190**    **AVP-ORD**        **1713**       **22**        **86.36**        **83**     **56**

  **XE**      **1223**    **EWR-ORD**        **1845**       **28**        **85.71**        **91**     **92**

  **YV**      **7350**    **CAE-ORD**        **1755**       **28**        **85.71**        **90**     **72**

  **OO**      **4068**    **SFO-SLC**        **1245**       **28**        **85.71**        **81**     **62**

  **OO**      **2548**    **MKE-MSN**        **2145**       **27**        **85.19**        **41**     **28**

  **OO**      **4005**    **PHX-SLC**        **1853**       **20**        **85.00**        **41**     **23**

  **AA**      **1497**    **EWR-ORD**        **2020**       **25**        **84.00**        **61**     **41**

  **AA**      **1750**    **ORD-MCO**        **1955**       **31**        **83.87**        **79**     **55**

  **AA**      **463**     **DFW-SFO**        **1850**       **31**        **83.87**        **43**     **30**

  **UA**      **139**     **ORD-SFO**        **945**        **31**        **83.87**        **35**     **30**

  **OO**      **4123**    **SLC-SFO**        **1930**       **18**        **83.33**        **89**     **50**

  **OO**      **4125**    **STL-SLC**        **1400**       **29**        **82.76**        **51**     **24**

  **UA**      **655**     **EWR-ORD**        **1839**       **28**        **82.14**        **65**     **60**

  **UA**      **651**     **EWR-ORD**        **1723**       **22**        **81.82**        **73**     **65**

  **MQ**      **4096**    **ORD-MKE**        **1855**       **27**        **81.48**        **72**     **57**

  **AA**      **564**     **FLL-ORD**        **1710**       **31**        **80.65**        **95**     **58**

  **AA**      **1228**    **TUS-ORD**        **1305**       **31**        **80.65**        **87**     **69**

  **YV**      **7333**    **TVC-ORD**        **1543**       **25**        **80.00**        **84**     **44**
  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- --------

**\* See Appendix at end of this section for list of carrier codes.**

**JANUARY 2008**

**AIR TRAVEL CONSUMER REPORT**

> **TABLE 5. LIST OF REGULARLY SCHEDULED FLIGHTS I/ ARRIVING LATE 80% OF
> THE TIME OR MORE**

  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- --------
  **CARRIER   **FLIGHT\   **ORGIN-DESTIN.\   **SCHEDULED\   **NUMBER OF\  **PERCENTAGE OF  **NUMBER   
  \***        NUMBER**    AIRPORTS**         DEPARTURE      OPERATIONS\   FLIGHT\          OF MIN     
                                             TIME**         REPORTED**    OPERATIONS       LATE\      
                                                                          ARRIVING\        AVERAGE    
                                                                          15 MINUTES LATE  MEDIAN**   
                                                                          OR MORE D/**                

  **YV**      **7212**    **GSO-ORD**        **1715**       **25**        **80.00**        **78**     **49**

  **UA**      **249**     **SFO-LAX**        **1900**       **25**        **80.00**        **73**     **79**

  **UA**      **828**     **ORD-BOS**        **2045**       **25**        **80.00**        **70**     **48**

  **UA**      **416**     **SLC-DEN**        **1633**       **25**        **80.00**        **65**     **55**

  **YV**      **7212**    **ORD-GSO**        **1400**       **25**        **80.00**        **62**     **42**

  **UA**      **1204**    **ORD-PIT**        **1850**       **25**        **80.00**        **54**     **52**

  **YV**      **7171**    **ABE-ORD**        **740**        **20**        **80.00**        **43**     **27**

  **OO**      **1989**    **CVG-DFW**        **1635**       **25**        **80.00**        **30**     **22**
  ----------- ----------- ------------------ -------------- ------------- ---------------- ---------- --------

**\* See Appendix at end of this section for list of carrier codes.**

**JANUARY 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 6. NUMBER AND PERCENTAGE OF REGULARLY SCHEDULED FLIGHTS I/
ARRIVING LATE 70% OF THE TIME OR MORE**

  ----------------- ----------------- ------------- -------------------------
  **CARRIER**       **NUMBER OF\      **REGULARLY   
                    REGULARLY         SCHEDULED     
                    SCHEDULED         FLIGHTS\      
                    FLIGHTS\          LATE 70% OF   
                    FOR WHICH\        THE TIME OR   
                    CARRIER REPORTED  MORE D/**     
                    DATA**                          

                                      **NUMBER**    **PERCENTAGE**

  **MESA**          **732**           **28**        **3.8**

  **UNITED**        **1,229**         **46**        **3.7**

  **SKYWEST**       **1,622**         **58**        **3.6**

  **AMERICAN**      **1,736**         **62**        **3.6**

  **AMERICAN        **1,442**         **36**        **2.5**
  EAGLE**                                           

  **EXPRESSJET**    **1,194**         **11**        **0.9**

  **NORTHWEST**     **1,000**         **6**         **0.6**

  **CONTINENTAL**   **865**           **4**         **0.5**

  **COMAIR**        **662**           **3**         **0.5**

  **ATLANTIC        **787**           **3**         **0.4**
  SOUTHEAST**                                       

  **SOUTHWEST**     **3,006**         **9**         **0.3**

  **ALASKA**        **412**           **1**         **0.2**

  **DELTA**         **1,313**         **1**         **0.1**

  **US AIRWAYS**    **1,325**         **0**         **0.0**

  **PINNACLE**      **743**           **0**         **0.0**

  **AIRTRAN**       **664**           **0**         **0.0**

  **JETBLUE**       **532**           **0**         **0.0**

  **FRONTIER**      **248**           **0**         **0.0**

  **HAWAIIAN**      **149**           **0**         **0.0**

  **ALOHA**         **128**           **0**         **0.0**

  **TOTAL**         **19,789**        **268**       **1.4**
  ----------------- ----------------- ------------- -------------------------

**For simplicity, statistics are displayed to one decimal place. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.**

**JANUARY 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  ------------------------------ ------------ ---------- -------------- ------------ ----- --------------------- ------------ ---------- -------------- ------------
  **CITY (AIRPORT)**             **PERCENT\              **REPORTED\                       **CITY (AIRPORT)**    **PERCENT\              **REPORTED\    
                                 ON-TIME**               OPERATIONS**                                            ON-TIME**               OPERATIONS**   

                                 **ARR.**     **DEP.**   **ARR.**       **DEP.**                                 **ARR.**     **DEP.**   **ARR.**       **DEP.**

  **ABILENE TX (ABI)**           **73.3**     **81.7**   **240**        **240**            **CASPER WY (CPR)**   **85.4**     **85.7**   **301**        **301**

  **ADAK ISLAND AK (ADK)**       **55.6**     **44.4**   **9**          **9**              **CEDAR CITY UT       **67.3**     **79.2**   **49**         **48**
                                                                                           (CDC)**                                                      

  **AGUADILLA PR (BQN)**         **76.6**     **91.1**   **124**        **124**            **CEDAR RAPIDS/IOWA   **62.1**     **64.8**   **783**        **782**
                                                                                           CITY IA (CID)**                                              

  **AKRON/CANTON OH (CAK)**      **74.1**     **80.2**   **745**        **744**            **CHAMPAIGN/URBANA IL **49.2**     **54.7**   **244**        **243**
                                                                                           (CMI)**                                                      

  **ALBANY GA (ABY)**            **64.7**     **71.6**   **102**        **102**            **CHARLESTON SC       **70.8**     **75.2**   **1,132**      **1,131**
                                                                                           (CHS)**                                                      

  **ALBANY NY (ALB)**            **72.7**     **78.7**   **1,223**      **1,225**          **CHARLESTON/DUNBAR   **75.2**     **76.7**   **258**        **258**
                                                                                           WV (CRW)**                                                   

  **ALBUQUERQUE NM (ABQ)**       **78.8**     **81.8**   **3,446**      **3,447**          **CHARLOTTE AMALIE VI **73.1**     **81.0**   **312**        **311**
                                                                                           (STT)**                                                      

  **ALEXANDRIA LA (AEX)**        **70.9**     **76.1**   **206**        **205**            **CHARLOTTE NC        **74.7**     **76.6**   **10,745**     **10,752**
                                                                                           (CLT)**                                                      

  **ALLENTOWN/BETHLEHEM/EASTON   **64.4**     **74.8**   **416**        **413**            **CHARLOTTESVILLE VA  **74.0**     **78.4**   **73**         **74**
  PA (ABE)**                                                                               (CHO)**                                                      

  **AMARILLO TX (AMA)**          **77.8**     **83.3**   **627**        **628**            **CHATTANOOGA TN      **68.8**     **80.4**   **378**        **377**
                                                                                           (CHA)**                                                      

  **ANCHORAGE AK (ANC)**         **70.3**     **78.9**   **1,335**      **1,338**          **CHICAGO IL (MDW)**  **75.7**     **71.1**   **7,698**      **7,702**

  **APPLETON WI (ATW)**          **60.9**     **62.6**   **422**        **423**            **CHICAGO IL (ORD)**  **53.5**     **55.0**   **29,936**     **29,936**

  **ASHEVILLE NC (AVL)**         **75.8**     **75.4**   **260**        **260**            **CHICO CA (CIC)**    **55.3**     **61.4**   **114**        **114**

  **ASPEN CO (ASE)**             **56.4**     **50.0**   **711**        **736**            **CHRISTIANSTED VI    **82.5**     **70.0**   **40**         **40**
                                                                                           (STX)**                                                      

  **ATLANTA GA (ATL)**           **76.7**     **75.9**   **33,724**     **33,747**         **CLEVELAND OH        **74.4**     **79.4**   **5,262**      **5,265**
                                                                                           (CLE)**                                                      

  **ATLANTIC CITY NJ (ACY)**     **77.4**     **87.1**   **31**         **31**             **CODY WY (COD)**     **79.6**     **91.4**   **93**         **93**

  **AUGUSTA GA (AGS)**           **67.5**     **75.7**   **203**        **202**            **COLLEGE             **74.0**     **83.4**   **150**        **151**
                                                                                           STATION/BRYAN TX                                             
                                                                                           (CLL)**                                                      

  **AUSTIN TX (AUS)**            **75.2**     **82.8**   **4,364**      **4,361**          **COLORADO SPRINGS CO **73.2**     **84.2**   **1,447**      **1,445**
                                                                                           (COS)**                                                      

  **BAKERSFIELD CA (BFL)**       **68.7**     **77.4**   **402**        **403**            **COLUMBIA SC (CAE)** **63.3**     **73.0**   **921**        **921**

  **BALTIMORE MD (BWI)**         **80.4**     **80.2**   **8,889**      **8,883**          **COLUMBUS GA (CSG)** **71.6**     **75.9**   **116**        **116**

  **BANGOR ME (BGR)**            **72.0**     **67.3**   **207**        **208**            **COLUMBUS MS (GTR)** **71.6**     **74.1**   **81**         **81**

  **BARROW AK (BRW)**            **69.4**     **64.5**   **62**         **62**             **COLUMBUS OH (CMH)** **74.0**     **80.2**   **3,159**      **3,163**

  **BATON ROUGE LA (BTR)**       **72.9**     **79.1**   **756**        **755**            **CORDOVA AK (CDV)**  **58.1**     **62.9**   **62**         **62**

  **BEAUMONT/PORT ARTHUR TX      **82.1**     **97.4**   **39**         **39**             **CORPUS CHRISTI TX   **75.2**     **81.7**   **359**        **361**
  (BPT)**                                                                                  (CRP)**                                                      

  **BELLINGHAM WA (BLI)**        **87.1**     **96.7**   **31**         **30**             **COVINGTON KY        **77.2**     **79.5**   **8,669**      **8,659**
                                                                                           (CVG)**                                                      

  **BEND/REDMOND OR (RDM)**      **71.6**     **72.1**   **299**        **297**            **CRESCENT CITY CA    **52.8**     **42.0**   **89**         **88**
                                                                                           (CEC)**                                                      

  **BETHEL AK (BET)**            **72.7**     **68.2**   **88**         **88**             **DALLAS TX (DAL)**   **81.6**     **79.9**   **4,717**      **4,717**

  **BILLINGS MT (BIL)**          **72.9**     **85.0**   **361**        **359**            **DALLAS/FT.WORTH TX  **73.7**     **73.3**   **23,874**     **23,861**
                                                                                           (DFW)**                                                      

  **BINGHAMTON/ENDCT/JHNSN CTY   **61.3**     **75.8**   **62**         **62**             **DAYTON OH (DAY)**   **75.1**     **82.5**   **1,229**      **1,228**
  NY (BGM)**                                                                                                                                            

  **BIRMINGHAM AL (BHM)**        **78.5**     **80.6**   **2,043**      **2,047**          **DAYTONA BEACH FL    **83.3**     **86.7**   **270**        **270**
                                                                                           (DAB)**                                                      

  **BISMARCK/MANDAN ND (BIS)**   **77.4**     **80.1**   **221**        **221**            **DEADHORSE AK        **72.6**     **74.2**   **62**         **62**
                                                                                           (SCC)**                                                      

  **BLOOMINGTON IL (BMI)**       **64.6**     **69.7**   **446**        **445**            **DENVER CO (DEN)**   **74.6**     **74.8**   **19,482**     **19,477**

  **BOISE ID (BOI)**             **70.1**     **74.3**   **1,514**      **1,520**          **DES MOINES IA       **63.0**     **70.3**   **1,352**      **1,352**
                                                                                           (DSM)**                                                      

  **BOSTON MA (BOS)**            **76.5**     **80.8**   **9,726**      **9,717**          **DETROIT MI (DTW)**  **74.0**     **76.2**   **14,381**     **14,373**

  **BOZEMAN MT (BZN)**           **62.6**     **73.5**   **444**        **449**            **DOTHAN AL (DHN)**   **72.6**     **80.3**   **117**        **117**

  **BRISTOL/KNGSPRT/JHNSN CTY TN **68.6**     **79.8**   **175**        **173**            **DUBUQUE IA (DBQ)**  **52.5**     **62.5**   **120**        **120**
  (TRI)**                                                                                                                                               

  **BROWNSVILLE TX (BRO)**       **57.0**     **67.0**   **107**        **106**            **DULUTH MN (DLH)**   **76.1**     **79.1**   **201**        **201**

  **BRUNSWICK GA (BQK)**         **77.0**     **83.6**   **61**         **61**             **DURANGO CO (DRO)**  **73.2**     **76.4**   **317**        **318**

  **BUFFALO NY (BUF)**           **72.6**     **74.7**   **2,049**      **2,051**          **EAGLE CO (EGE)**    **68.1**     **71.9**   **514**        **516**

  **BURBANK CA (BUR)**           **71.4**     **72.8**   **2,798**      **2,797**          **EL CENTRO CA        **81.9**     **83.8**   **116**        **117**
                                                                                           (IPL)**                                                      

  **BURLINGTON VT (BTV)**        **73.2**     **76.2**   **582**        **581**            **EL PASO TX (ELP)**  **77.4**     **82.9**   **1,818**      **1,818**

  **BUTTE MT (BTM)**             **80.6**     **88.7**   **62**         **62**             **ELKO NV (EKO)**     **64.9**     **76.5**   **148**        **149**

  **CARLSBAD CA (CLD)**          **79.9**     **83.0**   **229**        **229**            **ELMIRA/CORNING NY   **67.3**     **74.3**   **113**        **113**
                                                                                           (ELM)**                                                      
  ------------------------------ ------------ ---------- -------------- ------------ ----- --------------------- ------------ ---------- -------------- ------------

**JANUARY 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  -------------------------- ------------ ---------- -------------- ------------ ----- ---------------------------- ------------ ---------- -------------- ------------
  **CITY (AIRPORT)**         **PERCENT\              **REPORTED\                       **CITY (AIRPORT)**           **PERCENT\              **REPORTED\    
                             ON-TIME**               OPERATIONS**                                                   ON-TIME**               OPERATIONS**   

                             **ARR.**     **DEP.**   **ARR.**       **DEP.**                                        **ARR.**     **DEP.**   **ARR.**       **DEP.**

  **ERIE PA (ERI)**          **58.7**     **65.1**   **109**        **109**            **JACKSON/VICKSBURG MS       **73.0**     **81.2**   **1,135**      **1,134**
                                                                                       (JAN)**                                                             

  **EUGENE OR (EUG)**        **62.5**     **71.2**   **554**        **552**            **JACKSONVILLE FL (JAX)**    **76.5**     **82.5**   **2,929**      **2,929**

  **EUREKA/ARCATA CA (ACV)** **51.2**     **53.8**   **299**        **301**            **JACKSONVILLE/CAMP LEJEUNE  **68.3**     **70.7**   **82**         **82**
                                                                                       NC (OAJ)**                                                          

  **EVANSVILLE IN (EVV)**    **62.8**     **71.1**   **500**        **499**            **JUNEAU AK (JNU)**          **66.7**     **63.4**   **309**        **309**

  **FAIRBANKS AK (FAI)**     **75.2**     **82.6**   **403**        **403**            **KAHULUI HI (OGG)**         **91.5**     **92.3**   **2,078**      **2,079**

  **FARGO ND (FAR)**         **70.6**     **72.6**   **402**        **402**            **KALAMAZOO MI (AZO)**       **56.3**     **61.3**   **359**        **359**

  **FAYETTEVILLE AR (XNA)**  **68.0**     **73.2**   **1,198**      **1,199**          **KALISPELL MT (FCA)**       **72.1**     **79.6**   **215**        **216**

  **FAYETTEVILLE NC (FAY)**  **69.8**     **72.5**   **172**        **171**            **KANSAS CITY MO (MCI)**     **73.5**     **79.5**   **5,579**      **5,577**

  **FLAGSTAFF AZ (FLG)**     **79.1**     **78.4**   **148**        **148**            **KETCHIKAN AK (KTN)**       **71.0**     **73.7**   **186**        **186**

  **FLINT MI (FNT)**         **71.4**     **78.9**   **794**        **792**            **KEY WEST FL (EYW)**        **60.9**     **68.5**   **92**         **92**

  **FLORENCE SC (FLO)**      **72.7**     **69.1**   **55**         **55**             **KILLEEN TX (GRK)**         **71.7**     **76.5**   **360**        **361**

  **FORT LAUDERDALE FL       **76.7**     **80.4**   **6,096**      **6,100**          **KNOXVILLE TN (TYS)**       **71.6**     **78.8**   **1,019**      **1,022**
  (FLL)**                                                                                                                                                  

  **FORT SMITH AR (FSM)**    **76.6**     **79.6**   **239**        **240**            **KODIAK AK (ADQ)**          **74.2**     **71.0**   **62**         **62**

  **FORT WAYNE IN (FWA)**    **61.0**     **67.4**   **528**        **527**            **KONA HI (KOA)**            **91.0**     **92.6**   **1,315**      **1,316**

  **FRESNO CA (FAT)**        **73.1**     **79.2**   **1,273**      **1,266**          **KOTZEBUE AK (OTZ)**        **73.9**     **75.0**   **92**         **92**

  **FT. MYERS FL (RSW)**     **78.3**     **84.3**   **2,603**      **2,608**          **LA CROSSE WI (LSE)**       **54.0**     **61.7**   **161**        **162**

  **GAINESVILLE FL (GNV)**   **72.5**     **81.9**   **171**        **171**            **LAFAYETTE LA (LFT)**       **75.7**     **81.9**   **453**        **452**

  **GRAND FORKS ND (GFK)**   **71.7**     **76.7**   **120**        **120**            **LAKE CHARLES LA (LCH)**    **71.1**     **88.5**   **97**         **96**

  **GRAND JUNCTION CO        **70.3**     **79.6**   **390**        **372**            **LANSING MI (LAN)**         **59.3**     **68.0**   **369**        **369**
  (GJT)**                                                                                                                                                  

  **GRAND RAPIDS MI (GRR)**  **66.7**     **74.6**   **1,276**      **1,274**          **LAREDO TX (LRD)**          **71.2**     **78.1**   **170**        **169**

  **GREAT FALLS MT (GTF)**   **77.8**     **86.2**   **216**        **217**            **LAS VEGAS NV (LAS)**       **73.5**     **74.2**   **15,292**     **15,292**

  **GREEN BAY/CLINTONVILLE   **58.1**     **64.9**   **678**        **675**            **LAWTON/FORT SILL OK        **69.1**     **77.5**   **178**        **178**
  WI (GRB)**                                                                           (LAW)**                                                             

  **GREENSBORO/HIGH POINT NC **67.9**     **73.3**   **1,083**      **1,085**          **LEWISTON ID (LWS)**        **80.8**     **88.5**   **52**         **52**
  (GSO)**                                                                                                                                                  

  **GREENVILLE/SPARTANBURG   **66.8**     **73.5**   **998**        **998**            **LEXINGTON KY (LEX)**       **70.2**     **79.3**   **752**        **749**
  SC (GSP)**                                                                                                                                               

  **GULFPORT/BILOXI MS       **75.3**     **81.3**   **733**        **731**            **LIHUE HI (LIH)**           **94.5**     **96.1**   **1,372**      **1,371**
  (GPT)**                                                                                                                                                  

  **GUNNISON CO (GUC)**      **54.7**     **59.1**   **95**         **93**             **LINCOLN NE (LNK)**         **66.3**     **73.7**   **270**        **270**

  **HANCOCK/HOUGHTON MI      **48.4**     **58.1**   **31**         **31**             **LITTLE ROCK AR (LIT)**     **72.5**     **76.9**   **1,368**      **1,365**
  (CMX)**                                                                                                                                                  

  **HARLINGEN/SAN BENITO TX  **75.3**     **79.5**   **409**        **409**            **LONG BEACH CA (LGB)**      **75.5**     **80.5**   **1,240**      **1,244**
  (HRL)**                                                                                                                                                  

  **HARRISBURG PA (MDT)**    **64.9**     **74.6**   **661**        **662**            **LONGVIEW/KILGOR/GLADWATR   **69.9**     **78.5**   **93**         **93**
                                                                                       TX (GGG)**                                                          

  **HARTFORD CT (BDL)**      **74.2**     **80.5**   **2,729**      **2,729**          **LOS ANGELES CA (LAX)**     **66.5**     **72.6**   **18,964**     **18,945**

  **HELENA MT (HLN)**        **72.3**     **83.7**   **137**        **135**            **LOUISVILLE KY (SDF)**      **74.2**     **78.8**   **2,027**      **2,028**

  **HILO HI (ITO)**          **95.7**     **96.8**   **786**        **786**            **LUBBOCK TX (LBB)**         **78.5**     **82.3**   **716**        **717**

  **HILTON HEAD SC (HHH)**   **64.2**     **76.1**   **67**         **67**             **LYNCHBURG VA (LYH)**       **66.1**     **78.6**   **56**         **56**

  **HONOLULU HI (HNL)**      **90.1**     **94.2**   **5,659**      **5,660**          **MACON GA (MCN)**           **70.0**     **72.9**   **70**         **70**

  **HOUSTON TX (HOU)**       **79.2**     **76.9**   **4,726**      **4,723**          **MADISON WI (MSN)**         **59.0**     **66.9**   **1,099**      **1,102**

  **HOUSTON TX (IAH)**       **74.8**     **79.2**   **15,468**     **15,475**         **MANCHESTER NH (MHT)**      **74.5**     **77.9**   **1,621**      **1,622**

  **HUNTSVILLE AL (HSV)**    **71.8**     **79.8**   **902**        **901**            **MARQUETTE MI (MQT)**       **30.6**     **44.7**   **85**         **85**

  **IDAHO FALLS ID (IDA)**   **65.2**     **73.8**   **310**        **301**            **MEDFORD OR (MFR)**         **64.3**     **73.0**   **471**        **474**

  **INDIANAPOLIS IN (IND)**  **73.2**     **82.2**   **3,582**      **3,580**          **MELBOURNE FL (MLB)**       **77.7**     **84.6**   **175**        **175**

  **INDIO/PALM SPRINGS CA    **67.1**     **74.2**   **1,187**      **1,189**          **MEMPHIS TN (MEM)**         **72.3**     **76.0**   **7,054**      **7,050**
  (PSP)**                                                                                                                                                  

  **INYOKERN CA (IYK)**      **78.0**     **79.3**   **82**         **82**             **MERIDIAN MS (MEI)**        **77.4**     **79.2**   **53**         **53**

  **ISLIP NY (ISP)**         **78.2**     **81.5**   **911**        **912**            **MIAMI FL (MIA)**           **70.6**     **71.4**   **5,548**      **5,545**

  **JACKSON WY (JAC)**       **54.8**     **50.0**   **290**        **292**            **MIDLAND/ODESSA TX (MAF)**  **73.6**     **80.6**   **591**        **589**
  -------------------------- ------------ ---------- -------------- ------------ ----- ---------------------------- ------------ ---------- -------------- ------------

**JANUARY 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  ---------------------------- ------------ ---------- -------------- ------------ ----- ------------------------- ------------ ---------- -------------- ------------
  **CITY (AIRPORT)**           **PERCENT\              **REPORTED\                       **CITY (AIRPORT)**        **PERCENT\              **REPORTED\    
                               ON-TIME**               OPERATIONS**                                                ON-TIME**               OPERATIONS**   

                               **ARR.**     **DEP.**   **ARR.**       **DEP.**                                     **ARR.**     **DEP.**   **ARR.**       **DEP.**

  **MILWAUKEE WI (MKE)**       **67.2**     **73.9**   **2,832**      **2,843**          **PROVIDENCE RI (PVD)**   **77.3**     **80.3**   **1,980**      **1,983**

  **MINNEAPOLIS/ST. PAUL MN    **76.1**     **78.4**   **11,825**     **11,810**         **RALEIGH/DURHAM NC       **77.1**     **82.3**   **5,315**      **5,314**
  (MSP)**                                                                                (RDU)**                                                          

  **MINOT ND (MOT)**           **81.7**     **96.8**   **93**         **93**             **RAPID CITY SD (RAP)**   **79.8**     **86.1**   **337**        **338**

  **MISSION/MCALLEN/EDINBURG   **72.9**     **83.0**   **351**        **353**            **REDDING CA (RDD)**      **51.3**     **61.8**   **154**        **152**
  TX (MFE)**                                                                                                                                              

  **MISSOULA MT (MSO)**        **70.4**     **86.9**   **301**        **298**            **RENO NV (RNO)**         **67.6**     **71.1**   **2,318**      **2,322**

  **MOBILE AL (MOB)**          **73.2**     **77.9**   **544**        **544**            **RHINELANDER WI (RHI)**  **61.3**     **67.7**   **31**         **31**

  **MODESTO CA (MOD)**         **60.4**     **64.1**   **260**        **259**            **RICHMOND VA (RIC)**     **74.5**     **80.2**   **1,686**      **1,687**

  **MOLINE IL (MLI)**          **68.7**     **73.3**   **777**        **778**            **ROANOKE VA (ROA)**      **68.8**     **74.3**   **292**        **292**

  **MONROE LA (MLU)**          **73.7**     **81.4**   **236**        **236**            **ROCHESTER MN (RST)**    **55.2**     **59.8**   **355**        **356**

  **MONTEREY CA (MRY)**        **68.1**     **71.3**   **709**        **705**            **ROCHESTER NY (ROC)**    **72.2**     **78.0**   **1,352**      **1,353**

  **MONTGOMERY AL (MGM)**      **79.6**     **81.8**   **324**        **324**            **ROCKFORD IL (RFD)**     **70.0**     **91.4**   **60**         **58**

  **MONTROSE/DELTA CO (MTJ)**  **74.6**     **78.0**   **279**        **277**            **ROSWELL NM (ROW)**      **82.3**     **90.3**   **62**         **62**

  **MYRTLE BEACH SC (MYR)**    **80.3**     **81.7**   **360**        **360**            **SACRAMENTO CA (SMF)**   **72.1**     **75.6**   **4,767**      **4,774**

  **NASHVILLE TN (BNA)**       **75.7**     **79.2**   **4,932**      **4,935**          **SAGINAW/BAY             **56.6**     **68.6**   **228**        **229**
                                                                                         CITY/MIDLAND MI (MBS)**                                          

  **NEW BERN/MOREHEAD/BEAUFORT **79.0**     **85.2**   **62**         **61**             **SALEM OR (SLE)**        **43.4**     **77.8**   **53**         **54**
  NC (EWN)**                                                                                                                                              

  **NEW ORLEANS LA (MSY)**     **77.3**     **81.6**   **3,453**      **3,453**          **SALT LAKE CITY UT       **69.3**     **76.0**   **12,364**     **12,401**
                                                                                         (SLC)**                                                          

  **NEW YORK NY (JFK)**        **74.0**     **78.9**   **10,039**     **10,023**         **SAN ANGELO TX (SJT)**   **75.2**     **80.8**   **125**        **125**

  **NEW YORK NY (LGA)**        **66.4**     **78.4**   **10,298**     **10,300**         **SAN ANTONIO TX (SAT)**  **74.6**     **83.5**   **3,921**      **3,920**

  **NEWARK NJ (EWR)**          **67.2**     **73.3**   **12,470**     **12,467**         **SAN DIEGO CA (SAN)**    **70.5**     **74.9**   **8,031**      **8,043**

  **NEWBURGH/POUGHKEEPSIE NY   **72.6**     **78.9**   **452**        **450**            **SAN FRANCISCO CA        **49.2**     **58.7**   **11,560**     **11,573**
  (SWF)**                                                                                (SFO)**                                                          

  **NEWPORT NEWS/WILLIAMSBURG  **79.1**     **88.4**   **483**        **481**            **SAN JOSE CA (SJC)**     **71.4**     **76.1**   **4,977**      **4,976**
  VA (PHF)**                                                                                                                                              

  **NOME AK (OME)**            **66.3**     **67.4**   **92**         **92**             **SAN JUAN PR (SJU)**     **70.4**     **76.9**   **1,991**      **1,997**

  **NORFOLK VA (ORF)**         **70.5**     **79.4**   **1,506**      **1,503**          **SAN LUIS OBISPO/PASO    **72.4**     **76.9**   **548**        **550**
                                                                                         ROBLS CA (SBP)**                                                 

  **OAKLAND CA (OAK)**         **72.1**     **74.6**   **5,934**      **5,932**          **SANTA ANA CA (SNA)**    **72.8**     **77.2**   **4,277**      **4,273**

  **OKLAHOMA CITY OK (OKC)**   **71.5**     **79.9**   **2,275**      **2,272**          **SANTA BARBARA CA        **70.6**     **74.1**   **1,110**      **1,109**
                                                                                         (SBA)**                                                          

  **OMAHA NE (OMA)**           **70.1**     **78.1**   **2,282**      **2,278**          **SANTA MARIA CA (SMX)**  **75.2**     **81.9**   **149**        **149**

  **ONTARIO/SAN BERNARDINO CA  **73.9**     **78.0**   **3,563**      **3,558**          **SARASOTA/BRADENTON FL   **77.3**     **83.6**   **674**        **675**
  (ONT)**                                                                                (SRQ)**                                                          

  **ORLANDO FL (MCO)**         **78.0**     **80.9**   **11,063**     **11,070**         **SAVANNAH GA (SAV)**     **70.1**     **78.9**   **996**        **998**

  **OXNARD/VENTURA CA (OXR)**  **79.6**     **92.0**   **113**        **113**            **SCRANTON/WILKES-BARRE   **60.8**     **67.8**   **212**        **211**
                                                                                         PA (AVP)**                                                       

  **PALMDALE CA (PMD)**        **63.8**     **61.4**   **58**         **57**             **SEATTLE WA (SEA)**      **73.4**     **77.5**   **8,539**      **8,543**

  **PANAMA CITY FL (PFN)**     **72.2**     **84.2**   **273**        **273**            **SHREVEPORT LA (SHV)**   **66.8**     **76.0**   **690**        **688**

  **PASCO/KENNEWICK/RICHLAND   **74.0**     **84.4**   **231**        **231**            **SIOUX CITY IA (SUX)**   **59.5**     **63.2**   **37**         **38**
  WA (PSC)**                                                                                                                                              

  **PELLSTON MI (PLN)**        **48.0**     **50.0**   **25**         **24**             **SIOUX FALLS SD (FSD)**  **67.7**     **71.3**   **504**        **506**

  **PENSACOLA FL (PNS)**       **70.5**     **76.9**   **777**        **778**            **SITKA AK (SIT)**        **60.2**     **72.8**   **93**         **92**

  **PEORIA IL (PIA)**          **55.6**     **66.0**   **502**        **500**            **SOUTH BEND IN (SBN)**   **55.6**     **55.0**   **437**        **436**

  **PETERSBURG AK (PSG)**      **62.9**     **59.7**   **62**         **62**             **SPOKANE WA (GEG)**      **71.1**     **75.7**   **1,369**      **1,373**

  **PHILADELPHIA PA (PHL)**    **75.5**     **78.0**   **8,188**      **8,191**          **SPRINGFIELD IL (SPI)**  **49.0**     **54.0**   **151**        **150**

  **PHOENIX AZ (PHX)**         **77.5**     **79.0**   **17,693**     **17,695**         **SPRINGFIELD MO (SGF)**  **67.5**     **72.5**   **904**        **903**

  **PITTSBURGH PA (PIT)**      **75.9**     **80.2**   **3,846**      **3,844**          **ST. GEORGE UT (SGU)**   **78.3**     **87.3**   **309**        **308**

  **POCATELLO ID (PIH)**       **64.0**     **83.1**   **161**        **154**            **ST. LOUIS MO (STL)**    **76.3**     **79.3**   **5,331**      **5,330**

  **PONCE PR (PSE)**           **87.2**     **90.0**   **109**        **110**            **STATE COLLEGE PA        **59.7**     **79.0**   **62**         **62**
                                                                                         (SCE)**                                                          

  **PORTLAND ME (PWM)**        **73.1**     **74.5**   **595**        **595**            **STEAMBOAT               **66.3**     **68.5**   **421**        **429**
                                                                                         SPRINGS/HAYDEN CO (HDN)**                                        

  **PORTLAND OR (PDX)**        **73.2**     **81.5**   **4,897**      **4,898**          **SUN                     **61.8**     **68.9**   **217**        **222**
                                                                                         VALLEY/HAILEY/KETCHUM ID                                         
                                                                                         (SUN)**                                                          
  ---------------------------- ------------ ---------- -------------- ------------ ----- ------------------------- ------------ ---------- -------------- ------------

**JANUARY 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 7. ON-TIME ARRIVAL AND DEPARTURE PERCENTAGE BY AIRPORT**

  ------------------------------------------ ------------ ----------- -------------- -----------
  **CITY (AIRPORT)**                         **PERCENT\               **REPORTED\    
                                             ON-TIME**                OPERATIONS**   

                                             **ARR.**     **DEP.**    **ARR.**       **DEP.**

  **SYRACUSE NY (SYR)**                      **70.7**     **74.5**    **1,049**      **1,048**

  **TALLAHASSEE FL (TLH)**                   **73.9**     **79.3**    **272**        **271**

  **TAMPA FL (TPA)**                         **78.4**     **82.9**    **6,736**      **6,748**

  **TELLURIDE CO (TEX)**                     **63.0**     **53.7**    **54**         **54**

  **TEXARKANA AR (TXK)**                     **66.9**     **74.2**    **124**        **124**

  **TOLEDO OH (TOL)**                        **55.3**     **63.8**    **152**        **152**

  **TRAVERSE CITY MI (TVC)**                 **53.6**     **63.2**    **306**        **307**

  **TUCSON AZ (TUS)**                        **73.3**     **82.6**    **2,549**      **2,545**

  **TULSA OK (TUL)**                         **72.5**     **81.0**    **2,043**      **2,041**

  **TUPELO MS (TUP)**                        **100.0**    **100.0**   **9**          **10**

  **TWIN FALLS ID (TWF)**                    **59.2**     **67.1**    **267**        **249**

  **TYLER TX (TYR)**                         **71.4**     **78.1**    **154**        **155**

  **VALDOSTA GA (VLD)**                      **75.6**     **85.4**    **82**         **82**

  **VALPARAISO FL (VPS)**                    **74.3**     **83.7**    **572**        **571**

  **WACO TX (ACT)**                          **67.0**     **76.6**    **209**        **209**

  **WASHINGTON DC (DCA)**                    **78.8**     **84.7**    **7,312**      **7,304**

  **WASHINGTON DC (IAD)**                    **72.3**     **74.1**    **6,792**      **6,786**

  **WATERLOO IA (ALO)**                      **59.3**     **59.3**    **27**         **27**

  **WAUSAU/MARSHFIELD WI (CWA)**             **44.2**     **50.8**    **120**        **120**

  **WEST PALM BEACH/PALM BEACH FL (PBI)**    **76.8**     **81.2**    **2,766**      **2,767**

  **WHITE PLAINS NY (HPN)**                  **68.9**     **72.4**    **879**        **879**

  **WICHITA FALLS TX (SPS)**                 **62.5**     **75.6**    **208**        **209**

  **WICHITA KS (ICT)**                       **68.6**     **75.2**    **1,273**      **1,273**

  **WILMINGTON NC (ILM)**                    **69.4**     **79.6**    **219**        **221**

  **WRANGELL AK (WRG)**                      **66.1**     **64.5**    **62**         **62**

  **YAKIMA WA (YKM)**                        **59.4**     **93.9**    **32**         **33**

  **YAKUTAT AK (YAK)**                       **51.6**     **66.1**    **62**         **62**

  **YUMA AZ (YUM)**                          **77.7**     **82.6**    **381**        **380**
  ------------------------------------------ ------------ ----------- -------------- -----------

**JANUARY 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 8. OVERALL NUMBER AND PERCENTAGE OF FLIGHT CANCELLATIONS**

**BY CARRIER**

  ----------------- -------- ------------ ------------- ------------ ------------- ------------ --------- ------------- --------- ------------ ------------- ------------- ------------- ----------- -------------
  **CARRIER A/**             **AT 32                                                                                              **AT ALL                                                           
                             REPORTABLE                                                                                           REPORTABLE                                                         
                             AIRPORTS                                                                                             AIRPORTS                                                           
                             B/**                                                                                                 C/**                                                               

                             **NUMBER OF\ **FLIGHT\                  **FLIGHT\                            **PERCENT OF\           **NUMBER OF\               **FLIGHT\     **FLIGHT\                 **PERCENT OF\
                             AIRPORTS\    OPERATIONS\                OPERATIONS\                          OPERATIONS\             AIRPORTS\                  OPERATIONS\   OPERATIONS\               OPERATIONS\
                             REPORTED**   SCHEDULED**                CANCELLED**                          CANCELLED**             REPORTED**                 SCHEDULED**   CANCELLED**               CANCELLED**

  **MESA**          **22**                              **11,964**   **778**                    **6.5**                 **117**                **22,161**                                **1,440**   **6.5**

  **AMERICAN        **18**                              **23,588**   **1,289**                  **5.5**                 **113**                **43,454**                                **2,447**   **5.6**
  EAGLE**                                                                                                                                                                                            

  **SKYWEST**       **22**                              **26,333**   **1,242**                  **4.7**                 **147**                **48,992**                                **2,564**   **5.2**

  **PINNACLE**      **16**                              **8,549**    **430**                    **5.0**                 **116**                **22,531**                                **1,118**   **5.0**

  **ATLANTIC        **14**                              **12,008**   **560**                    **4.7**                 **129**                **23,115**                                **1,128**   **4.9**
  SOUTHEAST**                                                                                                                                                                                        

  **UNITED**        **31**                              **32,107**   **1,292**                  **4.0**                 **83**                 **38,026**                                **1,481**   **3.9**

  **AMERICAN**      **30**                              **42,023**   **1,418**                  **3.4**                 **79**                 **52,410**                                **1,657**   **3.2**

  **DELTA**         **31**                              **31,456**   **979**                    **3.1**                 **96**                 **38,256**                                **1,199**   **3.1**

  **ALASKA**        **16**                              **8,029**    **183**                    **2.3**                 **45**                 **12,729**                                **355**     **2.8**

  **COMAIR**        **23**                              **12,208**   **326**                    **2.7**                 **90**                 **18,644**                                **501**     **2.7**

  **EXPRESSJET**    **28**                              **16,691**   **333**                    **2.0**                 **124**                **35,058**                                **603**     **1.7**

  **US AIRWAYS**    **30**                              **32,207**   **554**                    **1.7**                 **82**                 **39,226**                                **666**     **1.7**

  **JETBLUE**       **19**                              **11,679**   **143**                    **1.2**                 **47**                 **16,447**                                **211**     **1.3**

  **AIRTRAN**       **24**                              **14,993**   **178**                    **1.2**                 **54**                 **20,519**                                **238**     **1.2**

  **SOUTHWEST**     **19**                              **54,735**   **700**                    **1.3**                 **64**                 **101,396**                               **1,138**   **1.1**

  **NORTHWEST**     **30**                              **22,257**   **207**                    **0.9**                 **100**                **30,908**                                **279**     **0.9**

  **HAWAIIAN**      **7**                               **420**      **1**                      **0.2**                 **14**                 **4,679**                                 **36**      **0.8**

  **CONTINENTAL**   **29**                              **19,853**   **169**                    **0.9**                 **69**                 **25,177**                                **193**     **0.8**

  **ALOHA**         **3**                               **171**      **1**                      **0.6**                 **11**                 **4,028**                                 **25**      **0.6**

  **FRONTIER**      **22**                              **6,307**    **13**                     **0.2**                 **44**                 **7,692**                                 **14**      **0.2**

  **Total**                               **387,578**                              **10,796**             **2.8**                 **Total**                  **605,448**   **17,293**                **2.9**
  ----------------- -------- ------------ ------------- ------------ ------------- ------------ --------- ------------- --------- ------------ ------------- ------------- ------------- ----------- -------------

**For simplicity, statistics are displayed to one decimal place. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.**

**JANUARY 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 9. CAUSES OF DELAY\*, BY CARRIER\*\***

  --------- --------- -------- -------- ----------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ----------- ----------- ----------- ----------- -----------
                                                                                      **CAUSES                                                                                                
                                                                                      OF DELAY**                                                                                              

  CARRIER   TOTAL\    ONTIME   \%\      CANCELLED   \%\         DIVERTED   \%\        AIR\       \%\        EXTREME\   \%\        NATIONAL\   \%\         SECURITY\   \%\         LATE\       \%\
            RECORDS            ONTIME               CANCELLED              DIVERTED   CARRIER\   AIR\       WEATHER\   EXTREME\   AVIATION\   NATIONAL\   DELAY       SECURITY\   ARRIVING\   LATE\
                                                                                      DELAY      CARRIER\   DELAY      WEATHER\   SYSTEM\     AVIATION\               DELAY       AIRCRAFT\   ARRIVING\
                                                                                                 DELAY                 DELAY      DELAY       SYSTEM\                             DELAY       AIRCRAFT\
                                                                                                                                              DELAY                                           DELAY

  9E        22531     15561    69.06%   1118        4.96%       89         0.40%      1860       8.25%      172        0.76%      1815        8.05%       2           0.01%       1915        8.50%

  AA        52410     34793    66.39%   1657        3.16%       113        0.22%      4034       7.70%      607        1.16%      6215        11.86%      18          0.04%       4972        9.49%

  AQ        4028      3752     93.15%   25          0.62%       3          0.07%      143        3.55%      6          0.15%      12          0.30%       3           0.07%       84          2.08%

  AS        12729     9292     73.00%   355         2.79%       85         0.67%      792        6.22%      66         0.52%      1067        8.38%       23          0.18%       1048        8.24%

  B6        16447     12614    76.69%   211         1.28%       29         0.18%      711        4.32%      10         0.06%      1539        9.36%       5           0.03%       1328        8.07%

  CO        25177     18796    74.66%   193         0.77%       38         0.15%      1275       5.06%      146        0.58%      3244        12.89%      42          0.17%       1443        5.73%

  DL        38256     30067    78.59%   1199        3.13%       86         0.22%      1794       4.69%      171        0.45%      3296        8.62%       3           0.01%       1639        4.28%

  EV        23115     16400    70.95%   1128        4.88%       42         0.18%      3192       13.81%     314        1.36%      1391        6.02%       8           0.03%       640         2.77%

  F9        7692      5880     76.44%   14          0.18%       4          0.05%      587        7.63%      14         0.19%      832         10.82%      0           0.00%       360         4.69%

  FL        20519     16014    78.04%   238         1.16%       47         0.23%      744        3.63%      40         0.20%      1934        9.43%       0           0.00%       1501        7.32%

  HA        4679      4405     94.14%   36          0.77%       2          0.04%      168        3.58%      3          0.06%      0           0.00%       1           0.02%       64          1.38%

  MQ        43454     28642    65.91%   2447        5.63%       129        0.30%      2691       6.19%      579        1.33%      4273        9.83%       5           0.01%       4689        10.79%

  NW        30908     22362    72.35%   279         0.90%       46         0.15%      2342       7.58%      222        0.72%      4201        13.59%      21          0.07%       1434        4.64%

  OH        18644     13477    72.29%   501         2.69%       32         0.17%      1641       8.80%      809        4.34%      2016        10.81%      0           0.00%       168         0.90%

  OO        48992     32015    65.35%   2564        5.23%       181        0.37%      4698       9.59%      869        1.77%      2044        4.17%       60          0.12%       6561        13.39%

  UA        38026     23608    62.08%   1481        3.89%       59         0.16%      3251       8.55%      333        0.88%      4564        12.00%      0           0.00%       4730        12.44%

  US        39226     31182    79.49%   666         1.70%       47         0.12%      1897       4.84%      64         0.16%      3158        8.05%       26          0.07%       2186        5.57%

  WN        101396    78515    77.43%   1138        1.12%       151        0.15%      4834       4.77%      507        0.50%      4206        4.15%       125         0.12%       11921       11.76%

  XE        35058     25509    72.76%   603         1.72%       87         0.25%      1796       5.12%      208        0.59%      3771        10.76%      53          0.15%       3031        8.65%

  YV        22161     15221    68.68%   1440        6.50%       55         0.25%      2652       11.97%     216        0.97%      1388        6.26%       9           0.04%       1180        5.32%

  TOTAL     605448    438105            17293                   1325                  41102                 5357                  50966                   404                     50896       

                               72.36%               2.86%                  0.22%                 6.79%                 0.88%                  8.42%                   0.07%                   8.41%
  --------- --------- -------- -------- ----------- ----------- ---------- ---------- ---------- ---------- ---------- ---------- ----------- ----------- ----------- ----------- ----------- -----------

**\*Causes of Delay:**

-   Air Carrier Delay: The cause of the cancellation or delay was due to
    circumstances within the airline's control (e.g. maintenance or crew
    problems, etc.).

-   Extreme Weather Delay: Significant meteorological conditions (actual
    or forecasted) that, in the judgment of the carrier, delays or
    prevents the operation of a flight.

-   National Aviation System Delay: Delays and cancellations
    attributable to the national aviation system refer to a broad set of
    conditions \-- non-extreme weather conditions, airport operations,
    heavy traffic volume, air traffic control, etc.

-   Security Delay: Delays caused by evacuation of terminal or
    concourse, re-boarding of aircraft because of security breech,
    inoperative screening equipment and long lines in excess of 29
    minutes at screening areas.

-   Late Arriving Aircraft Delay: Previous flight with same aircraft
    arrived late which caused the present flight to depart late.

A "cancelled" flight is a flight that was not operated, but was in the
carrier\'s computer reservation system within 7 days of the scheduled
departure. A "diverted" flight is a flight which is operated from the
scheduled origin point to a point other than the scheduled destination
point in the carrier\'s published schedule.

**\*\* See Appendix at the end of this section for list of carrier
codes.**

**JANUARY 2008**

**AIR TRAVEL CONSUMER REPORT**

**TABLE 10. OVERALL CAUSES OF DELAY\***

![](media/image5.wmf){width="7.601388888888889in"
height="5.165277777777778in"}

**Causes of Delay:**

-   Air Carrier Delay: The cause of the cancellation or delay was due to
    circumstances within the airline's control (e.g. maintenance or crew
    problems, etc.).

-   Extreme Weather Delay: Significant meteorological conditions (actual
    or forecasted) that, in the judgment of the carrier, delays or
    prevents the operation of a flight.

-   National Aviation System Delay: Delays and cancellations
    attributable to the national aviation system refer to a broad set of
    conditions \-- non-extreme weather conditions, airport operations,
    heavy traffic volume, air traffic control, etc.

-   Security Delay: Delays caused by evacuation of terminal or
    concourse, re-boarding of aircraft because of security breech,
    inoperative screening equipment and long lines in excess of 29
    minutes at screening areas.

-   Late Arriving Aircraft Delay: Previous flight with same aircraft
    arrived late which caused the present flight to depart late.

A "cancelled" flight is a flight that was not operated, but was in the
carrier\'s computer reservation system within 7 days of the scheduled
departure. A "diverted" flight is a flight which is operated from the
scheduled origin point to a point other than the scheduled destination
point in the carrier\'s published schedule.

**Note: For additional airline-specific information, visit
[http://www.bts.gov](http://www.bts.gov/)**

**[FOOTNOTES FOR TABLES 1 THROUGH 6 (FLIGHT DELAYS) AND 8
(CANCELLATIONS)]{.underline}**

**A** See Appendix for list of carrier codes.

**B** See Appendix for list of 32 airports for which data must be
reported. Data include all reported domestic flight operations to the 32
reportable airports (e.g., Albany to Atlanta, Toledo to Boston).

> **C** All domestic airports for which carriers reported data. Data
> include all reported domestic flight operations to the 32 reportable
> airports and from those airports to other destinations (e.g., Albany
> to Atlanta, and Atlanta to Albany). In addition, for carriers that
> reported data for their entire domestic systems, the data also include
> all reported domestic flight operations between non-required airports
> (e.g., Albany to Toledo).

**D** \"On time\" means an arrival less than 15 minutes after scheduled
arrival time; cancelled and diverted flights are not considered on-time
arrivals.

**E** \"On time\" means a departure less than 15 minutes after scheduled
departure time; cancelled flights are not considered on-time departures;
diverted flights may be on time or late departures, depending on actual
departure time.

**F** Incomplete data; percentage based on operations reported.

**G** Carrier did not report useable data.

**H** Carrier did not serve airport.

**I** Regularly scheduled flights are those for which the carrier
reported at least 15 operations for the month.

**J** Blanks in any time interval in Tables 3 and 4 indicate no arrival
operations (Table 3) or departure operations

> (Table 4) for domestic flights of the reporting carriers during that
> time period. Other carriers, including code-sharing partners, may
> operate during those periods.

**S** Carrier reported data for entire domestic system.

**V** Carrier reported data voluntarily.

**[APPENDIX]{.underline}**

NOTE: The Department of Transportation has screened the reporting
carriers\' data for completeness and verified all arithmetic data
elements computed by the carriers (e.g., length of delay). Individual
flight operations records with incorrect calculations, erroneous
city-pairs, or missing data elements were rejected and excluded from the
data base; such rejected records accounted for less than 0.01% of the
flight operations records submitted. Any errors in the data base with
respect to basic flight data \-- non-computed data elements such as
flight numbers, scheduled and actual arrival/departure times, days of
operation \-- are the responsibility of the reporting carrier.

+--------+-----------------------------+------------------------------+
|        | **[Airports Covered by the  | > **[Air Carriers Required   |
|        | Rule (14 CFR PART 234       | > to Report]{.underline}**   |
|        | \*)]{.underline}**          | >                            |
|        |                             | > **[Data to DOT and to CRS  |
|        | Atlanta: Hartsfield-Jackson | > Vendors \*]{.underline}**  |
|        | ATL                         | >                            |
|        |                             | > FL AirTran Airways         |
|        | Balt/Wash: Int'l Thurgood   | >                            |
|        | Marshall BWI                | > AS Alaska Airlines         |
|        |                             | >                            |
|        | Boston: Logan International | > AA American Airlines       |
|        | BOS                         | >                            |
|        |                             | > MQ American Eagle Airlines |
|        | Charlotte: Douglas CLT      | >                            |
|        |                             | > EV Atlantic Southeast      |
|        | Chicago: Midway MDW         | > Airlines                   |
|        |                             | >                            |
|        | Chicago: O\'Hare ORD        | > OH Comair                  |
|        |                             | >                            |
|        | Cincinnati: Greater         | > CO Continental Airlines    |
|        | Cincinnati CVG              | >                            |
|        |                             | > DL Delta Air Lines         |
|        | Dallas-Fort Worth:          | >                            |
|        | International DFW           | > XE ExpressJet Airlines     |
|        |                             | >                            |
|        | Denver: International DEN   | > F9 Frontier Airlines       |
|        |                             | >                            |
|        | Detroit: Metro Wayne County | > HA Hawaiian Airlines       |
|        | DTW                         | >                            |
|        |                             | > B6 JetBlue Airways         |
|        | Ft. Lauderdale:             | >                            |
|        | International FLL           | > YV Mesa Airlines           |
|        |                             | >                            |
|        | Houston: George Bush IAH    | > NW Northwest Airlines      |
|        |                             | >                            |
|        | Las Vegas: McCarran         | > OO SkyWest Airlines        |
|        | International LAS           | >                            |
|        |                             | > WN Southwest Airlines      |
|        | Los Angeles: International  | >                            |
|        | LAX                         | > UA United Airlines         |
|        |                             | >                            |
|        | Miami: International MIA    | > US US Airways              |
|        |                             | >                            |
|        | Minneapolis-St. Paul:       | > **[Air Carriers            |
|        | International MSP           | > Voluntarily                |
|        |                             | > Reporting]{.underline}**   |
|        | Newark: Liberty             | >                            |
|        | International EWR           | > **[Data to DOT and to CRS  |
|        |                             | > Vendors]{.underline}**     |
|        | New York: JFK International | >                            |
|        | JFK                         | > AQ Aloha Airlines (eff.    |
|        |                             | > 04/06)                     |
|        | New York: LaGuardia LGA     | >                            |
|        |                             | > 9E Pinnacle Airlines (eff. |
|        | Oakland : International OAK | > 01/08)                     |
|        |                             |                              |
|        | Orlando: International MCO  | \* Based on the Bureau of    |
|        |                             | Transportation Statistics'   |
|        | Philadelphia: International | Technical Reporting          |
|        | PHL                         | Directive #16, issued        |
|        |                             | October 31, 2007, effective  |
|        | Phoenix: Sky Harbor         | January 1, 2008.             |
|        | International PHX           |                              |
|        |                             |                              |
|        | Portland: International PDX |                              |
|        |                             |                              |
|        | Salt Lake City:             |                              |
|        | International SLC           |                              |
|        |                             |                              |
|        | San Diego: Lindbergh Field  |                              |
|        | SAN                         |                              |
|        |                             |                              |
|        | San Francisco:              |                              |
|        | International SFO           |                              |
|        |                             |                              |
|        | Seattle-Tacoma:             |                              |
|        | International SEA           |                              |
|        |                             |                              |
|        | ST. Louis : Lambert         |                              |
|        | International STL           |                              |
|        |                             |                              |
|        | Tampa: Tampa International  |                              |
|        | TPA                         |                              |
|        |                             |                              |
|        | Washington: Reagan National |                              |
|        | DCA                         |                              |
|        |                             |                              |
|        | Washington: Dulles IAD      |                              |
+--------+-----------------------------+------------------------------+

**[MISHANDLED BAGGAGE]{.underline}**

![](media/image6.wmf){width="1.6965277777777779in"
height="1.2361111111111112in"}

> Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

***JANUARY***

***MISHANDLED BAGGAGE REPORTS*** ***FILED BY PASSENGERS***

***U.S. AIRLINES***[^1]

+----+--------------+----+--------+-------+---+------+--------+------+
|    |              | *  |        |       |   | *    |        |      |
|    |              | *J |        |       |   | *JAN |        |      |
|    |              | AN |        |       |   | UARY |        |      |
|    |              | UA |        |       |   | 20   |        |      |
|    |              | RY |        |       |   | 07** |        |      |
|    |              | 20 |        |       |   |      |        |      |
|    |              | 08 |        |       |   |      |        |      |
|    |              | ** |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| ## | ###          | *  | **EN   | *     |   | **T  | **EN   | **R  |
| ## | #### AIRLINE | *T | PLANED | *REPO |   | OTAL | PLANED | EPOR |
| ## |              | OT | PASSEN | RTS** |   | BAG  | PASSEN | TS** |
| #  |              | AL | GERS** |       |   | GAGE | GERS** |      |
| RA |              | B  |        | **PER |   | R    |        | *    |
| NK |              | AG |        | 1,000 |   | EPOR |        | *PER |
|    |              | GA |        | PA    |   | TS** |        | 1    |
|    |              | GE |        | SSENG |   |      |        | ,000 |
|    |              | R  |        | ERS** |   |      |        | PASS |
|    |              | EP |        |       |   |      |        | ENGE |
|    |              | OR |        |       |   |      |        | RS** |
|    |              | TS |        |       |   |      |        |      |
|    |              | ** |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
|    |              |    |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 1  | HAWAIIAN     | 1  | 5      | **3   |   | 2    | 5      | **3. |
|    | AIRLINES     | ,7 | 71,983 | .14** |   | ,046 | 49,796 | 72** |
|    |              | 95 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 2  | AIRTRAN      | 5  | 1,6    | **3   |   | 5    | 1,5    | **3. |
|    | AIRWAYS      | ,8 | 93,013 | .48** |   | ,613 | 44,409 | 63** |
|    |              | 94 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 3  | JETBLUE      | 6  | 1,7    | **3   |   | 8    | 1,6    | **5. |
|    | AIRWAYS      | ,7 | 05,755 | .93** |   | ,926 | 53,968 | 40** |
|    |              | 00 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 4  | ALOHA        | 1  | 3      | **3   |   | 1    | 3      | **3. |
|    | AIRLINES     | ,2 | 09,945 | .96** |   | ,086 | 21,532 | 38** |
|    |              | 28 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 5  | CONTINENTAL  | 13 | 2,9    | **4   |   | 15   | 2,9    | **5. |
|    | AIRLINES     | ,8 | 03,244 | .76** |   | ,191 | 44,428 | 16** |
|    |              | 16 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 6  | NORTHWEST    | 15 | 3,1    | **5   |   | 17   | 3,3    | **5. |
|    | AIRLINES     | ,8 | 66,091 | .00** |   | ,708 | 66,911 | 26** |
|    |              | 26 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 7  | UNITED       | 26 | 4,0    | **6   |   | 41   | 4,6    | **9. |
|    | AIRLINES     | ,1 | 33,374 | .47** |   | ,787 | 06,808 | 07** |
|    |              | 13 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 8  | ALASKA       | 7  | 1,1    | **6   |   | 6    | 1,0    | **5. |
|    | AIRLINES     | ,5 | 08,316 | .77** |   | ,214 | 66,058 | 83** |
|    |              | 02 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 9  | FRONTIER     | 5  | 7      | **6   |   | 7    | 6      | *    |
|    | AIRLINES     | ,5 | 93,842 | .94** |   | ,575 | 93,935 | *10. |
|    |              | 12 |        |       |   |      |        | 92** |
+----+--------------+----+--------+-------+---+------+--------+------+
| 10 | SOUTHWEST    | 54 | 7,8    | **6   |   | 49   | 7,4    | **6. |
|    | AIRLINES     | ,8 | 46,506 | .99** |   | ,826 | 47,139 | 69** |
|    |              | 34 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 11 | US AIRWAYS   | 29 | 3,9    | **7   |   | 31   | 4,2    | **7. |
|    |              | ,3 | 91,686 | .35** |   | ,730 | 19,443 | 52** |
|    |              | 34 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 12 | AMERICAN     | 47 | 6,0    | **7   |   | 54   | 6,1    | **8. |
|    | AIRLINES     | ,0 | 74,486 | .75** |   | ,136 | 26,282 | 84** |
|    |              | 56 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 13 | DELTA AIR    | 36 | 4,6    | **7   |   | 37   | 4,8    | **7. |
|    | LINES        | ,5 | 37,927 | .87** |   | ,792 | 25,772 | 83** |
|    |              | 07 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 14 | EXPRESSJET   | 10 | 1,1    | **9   |   | 11   | 1,2    | **9. |
|    | AIRLINES     | ,9 | 85,572 | .20** |   | ,596 | 07,791 | 60** |
|    |              | 13 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 15 | COMAIR       | 6  | 6      | **9   |   | 10   | 7      | *    |
|    |              | ,2 | 74,605 | .28** |   | ,741 | 11,696 | *15. |
|    |              | 61 |        |       |   |      |        | 09** |
+----+--------------+----+--------+-------+---+------+--------+------+
| 16 | ATLANTIC     | 10 | 9      | **11  |   | 9    | 8      | *    |
|    | SOUTHEAST    | ,1 | 07,571 | .23** |   | ,026 | 20,457 | *11. |
|    | AIRLINES     | 94 |        |       |   |      |        | 00** |
+----+--------------+----+--------+-------+---+------+--------+------+
| 17 | MESA         | 10 | 9      | **11  |   | 13   | 1,0    | *    |
|    | AIRLINES     | ,6 | 09,456 | .72** |   | ,457 | 64,802 | *12. |
|    |              | 57 |        |       |   |      |        | 64** |
+----+--------------+----+--------+-------+---+------+--------+------+
| 18 | PINNACLE     | 9  | 7      | **12  |   | 6    | 6      | **9. |
|    | AIRLINES     | ,9 | 79,047 | .80** |   | ,398 | 75,142 | 48** |
|    |              | 73 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
| 19 | AMERICAN     | 17 | 1,2    | **13  |   | 24   | 1,3    | *    |
|    | EAGLE        | ,5 | 77,141 | .71** |   | ,190 | 47,576 | *17. |
|    | AIRLINES     | 07 |        |       |   |      |        | 95** |
+----+--------------+----+--------+-------+---+------+--------+------+
| 20 | SKYWEST      | 22 | 1,6    | **14  |   | 28   | 1,6    | *    |
|    | AIRLINES     | ,5 | 07,020 | .02** |   | ,545 | 42,708 | *17. |
|    |              | 38 |        |       |   |      |        | 38** |
+----+--------------+----+--------+-------+---+------+--------+------+
|    |              |    |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+
|    | TOTALS       | 3  | 46,1   | **7   |   | 383  | 46,8   | **8. |
|    |              | 40 | 76,580 | .37** |   | ,583 | 36,653 | 19** |
|    |              | ,1 |        |       |   |      |        |      |
|    |              | 60 |        |       |   |      |        |      |
+----+--------------+----+--------+-------+---+------+--------+------+

**For simplicity, statistics are displayed to two decimal places. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.**

> TOTAL BAGGAGE REPORTS---For the domestic system only. These are
> passenger reports of mishandled baggage, including those that did not
> subsequently result in claims for compensation.

ENPLANED PASSENGERS---For the domestic system only.

**[OVERSALES]{.underline}**

This section furnishes data on the number of passengers who hold
confirmed reservations and are denied boarding (\"bumped\") from a
flight because it is oversold. These figures include only passengers
whose oversold flight departs without them; they do not include
passengers affected by cancelled, delayed or diverted flights.

The report includes U.S. airlines that have at least one percent of
total domestic scheduled-service passenger revenues *and* operate
aircraft with a passenger capacity of more than 60 seats (see footnote
on chart for details). It provides system data for scheduled passenger
service on domestic flights and data on international flight segments
that originate in the United States. Information is displayed for the
latest available quarter and for the year to date, for the current
period and for the same period in the previous year. The data are
reported quarterly to DOT's Bureau of Transportation Statistics (Office
of Airline Information). The reporting requirement is found in 14 CFR
250.10.

These tables give information by carrier on the number of passengers
bumped involuntarily and on the number who voluntarily gave up their
seat on an oversold flight in exchange for compensation. Also shown is
the rate of involuntary denied boardings per 10,000 passengers. This
rate determines the order in which carriers are listed; the airline with
the lowest rate appears first. The number and rate of involuntary denied
boardings include both passengers who received denied boarding
compensation and passengers who did not qualify for compensation because
of one of the exceptions in the oversales rule. There are three
exceptions: 1) passenger accommodated on another flight scheduled to
arrive within one hour of the original flight; 2) passenger fails to
comply with ticketing, check-in or reconfirmation procedures; and 3)
aircraft of smaller capacity is substituted. Totals appear at the end of
each table.

The enplanements figures that are used to calculate the involuntary
denied boarding rate do not include \"shuttle\" service on which
reservations are not offered, nor do they include inbound international
service, since the rule does not apply to these flights.

![](media/image7.wmf){width="1.636111111111111in"
height="1.3097222222222222in"}

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

***OCTOBER-DECEMBER***

***PASSENGERS DENIED BOARDING***

***BY U.S. AIRLINES***[^2]

  ------ ---------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------
                          **OCTOBER - DECEMBER                                               **OCTOBER - DECEMBER                              
                          2007**                                                             2006**                                            

                                                                                                                                               

  RANK   AIRLINE          [DENIED BOARDINGS                   Enplaned      Involuntary      [DENIED BOARDINGS                   Enplaned      Involuntary
                          (DB'S)]{.underline}                 Passengers    DB's per         (DB'S)]{.underline}                 Passengers    DB's per
                                                                            10,000 psgrs                                                       10,000 psgrs

                          Voluntary             Involuntary                                  Voluntary             Involuntary                 

                                                                                                                                               

  1      ***PINNACLE      3                     0             9,242         **0.00**         \*                    \*            \*            **\***
         AIRLINES***                                                                                                                           

  2      ***JETBLUE       10                    3             5,180,468     **0.01**         10                    29            4,931,609     **0.06**
         AIRWAYS***                                                                                                                            

  3      ***AIRTRAN       5,614                 46            5,934,141     **0.08**         4,781                 18            5,017,232     **0.04**
         AIRWAYS***                                                                                                                            

  4      ***ALOHA         202                   8             953,851       **0.08**         32                    0             887,148       **0.00**
         AIRLINES***                                                                                                                           

  5      ***HAWAIIAN      220                   18            1,767,774     **0.10**         340                   38            1,610,807     **0.24**
         AIRLINES***                                                                                                                           

  6      ***NORTHWEST     11,065                473           11,327,726    **0.42**         17,740                851           12,235,357    **0.70**
         AIRLINES***                                                                                                                           

  7      ***UNITED        16,380                937           14,671,409    **0.64**         17,225                866           15,369,958    **0.56**
         AIRLINES***                                                                                                                           

  8      ***AMERICAN      15,666                1,608         21,656,205    **0.74**         21,987                1,877         21,307,774    **0.88**
         AIRLINES***                                                                                                                           

  9      ***FRONTIER      1,077                 196           2,458,627     **0.80**         644                   113           2,249,061     **0.50**
         AIRLINES***                                                                                                                           

  10     ***CONTINENTAL   6,669                 843           10,424,519    **0.81**         8,296                 1,442         10,232,687    **1.41**
         AIRLINES***                                                                                                                           

  11     ***ALASKA        3,741                 347           3,780,367     **0.92**         3,972                 549           3,642,976     **1.51**
         AIRLINES***                                                                                                                           

  12     ***SOUTHWEST     16,793                2,354         24,875,699    **0.95**         24,785                1,748         24,073,919    **0.73**
         AIRLINES***                                                                                                                           

  13     ***SKYWEST       3,090                 187           1,954,068     **0.96**         3,090                 177           1,556,835     **1.14**
         AIRLINES***                                                                                                                           

  14     ***US AIRWAYS*** 18,439                1,315         13,030,439    **1.01**         15,471                1,359         13,695,451    **0.99**

  15     ***DELTA AIR     8,671                 2,009         16,229,841    **1.24**         15,096                2,246         16,664,534    **1.35**
         LINES***                                                                                                                              

  16     ***AMERICAN      354                   123           629,569       **1.95**         415                   54            610,898       **0.88**
         EAGLE                                                                                                                                 
         AIRLINES***                                                                                                                           

  17     ***MESA          2,972                 355           1,706,790     **2.08**         3,028                 179           1,659,022     **1.08**
         AIRLINES***                                                                                                                           

  18     ***COMAIR***     992                   131           502,829       **2.61**         1,831                 101           599,762       **1.68**

  19     ***ATLANTIC      1,946                 412           1,089,178     **3.78**         1,657                 397           967,995       **4.10**
         SOUTHEAST                                                                                                                             
         AIRLINES***                                                                                                                           

                                                                                                                                               

         ***TOTALS***     113,904               11,365        138,182,742   **0.82**         140,400               12,044        137,313,025   **0.88**
         \*\*                                                                                                                                  
  ------ ---------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------

For simplicity, statistics are displayed to two decimal places. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

***JANUARY - DECEMBER***

***PASSENGERS DENIED BOARDING***

***BY U.S. AIRLINES***[^3]

  ------ ---------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------
                          **JANUARY-DECEMBER                                                 **JANUARY-DECEMBER                                
                          2007**                                                             2006**                                            

                                                                                                                                               

  RANK   AIRLINE          [DENIED BOARDINGS                   Enplaned      Involuntary      [DENIED BOARDINGS                   Enplaned      Involuntary
                          (DB'S)]{.underline}                 Passengers    DB's per         (DB'S)]{.underline}                 Passengers    DB's per
                                                                            10,000 psgrs                                                       10,000 psgrs

                          Voluntary             Involuntary                                  Voluntary             Involuntary                 

                                                                                                                                               

  1      ***JETBLUE       13                    43            21,386,573    **0.02**         73                    126           18,564,558    **0.07**
         AIRWAYS***                                                                                                                            

  2      ***AIRTRAN       28,949                348           23,780,058    **0.15**         17,698                163           20,051,219    **0.08**
         AIRWAYS***                                                                                                                            

  3      ***HAWAIIAN      1,061                 119           7,098,609     **0.17**         2,216                 79            6,202,663     **0.13**
         AIRLINES***                                                                                                                           

  4      ***ALOHA         482                   112           3,921,358     **0.29**         \*                    \*            \*            **\***
         AIRLINES***                                                                                                                           

  5      ***UNITED        90,639                4,448         62,732,171    **0.71**         71,894                3,221         63,157,815    **0.51**
         AIRLINES***                                                                                                                           

  6      ***ALASKA        16,106                1,164         15,985,172    **0.73**         18,677                1,949         15,492,040    **1.26**
         AIRLINES***                                                                                                                           

  7      ***AMERICAN      75,852                6,764         87,781,244    **0.77**         81,542                7,393         87,900,592    **0.84**
         AIRLINES***                                                                                                                           

  8      ***NORTHWEST     72,115                3,969         47,779,125    **0.83**         73,959                3,988         49,039,931    **0.81**
         AIRLINES***                                                                                                                           

  9      ***FRONTIER      4,631                 969           10,436,638    **0.93**         2,566                 450           9,656,161     **0.47**
         AIRLINES***                                                                                                                           

  10     ***SOUTHWEST     88,248                11,288        101,910,758   **1.11**         107,427               8,724         96,276,907    **0.91**
         AIRLINES***                                                                                                                           

  11     ***US AIRWAYS*** 77,001                6,544         54,991,550    **1.19**         68,174                5,965         55,156,067    **1.08**

  12     ***AMERICAN      1,269                 336           2,485,956     **1.35**         1,724                 314           2,388,828     **1.31**
         EAGLE                                                                                                                                 
         AIRLINES***                                                                                                                           

  13     ***CONTINENTAL   36,049                6,100         42,576,293    **1.43**         39,510                7,087         40,807,967    **1.74**
         AIRLINES***                                                                                                                           

  14     ***MESA          15,590                1,120         7,262,198     **1.54**         14,794                1,095         6,896,908     **1.59**
         AIRLINES*** \*\*                                                                                                                      

  15     ***SKYWEST       19,507                1,339         7,937,530     **1.69**         13,791                647           5,786,205     **1.12**
         AIRLINES***                                                                                                                           

  16     ***DELTA AIR     78,837                16,691        67,455,072    **2.47**         88,377                11,644        68,675,523    **1.70**
         LINES***                                                                                                                              

  17     ***COMAIR***     5,455                 556           1,763,507     **3.15**         7,196                 559           2,259,675     **2.47**

  18     ***ATLANTIC      9,913                 1,968         4,377,102     **4.50**         9,531                 1,846         4,131,637     **4.47**
         SOUTHEAST                                                                                                                             
         AIRLINES***                                                                                                                           

  \*     ***PINNACLE      \*                    \*            \*            **\***           \*                    \*            \*            **\***
         AIRLINES***                                                                                                                           

                                                                                                                                               

         ***TOTALS***     621,717               63,878        571,660,914   **1.12**         619,149               55,250        552,444,696   **1.00**
         \*\*                                                                                                                                  

                                                                                                                                               
  ------ ---------------- --------------------- ------------- ------------- ------------- -- --------------------- ------------- ------------- -------------

For simplicity, statistics are displayed to two decimal places. Actual
ranking order is based on our computer carrying out the number of
decimal places to nine.

**[CONSUMER COMPLAINTS]{.underline}**

This section summarizes aviation consumer complaints filed with the
Department in writing, by telephone, via e-mail, or in person. DOT has
not determined the validity of the complaints. The report does not
include safety complaints (which are handled by the Federal Aviation
Administration) or security complaints (which are handled by the
Transportation Security Administration). An explanation of each section
of the report appears below:

**Summary** - Table 1 gives the total number of complaints, and also
breaks down complaints by industry groups (U.S. airlines, tour
operators, etc.). As with most other sections of the report, figures for
the current month are compared to the same month in the previous year.

**Complaint Categories** - Table 2 ranks the categories of complaints
(baggage, refunds, etc.). A detailed explanation of each category
appears at the end of the report.

**U.S. Airlines** - Table 3 shows the number of complaints against
individual U.S. airlines, listed alphabetically and broken down by
complaint category.

**Incident Date** - Table 4 shows the number of complaints against
individual U.S. airlines, listed alphabetically and broken down by the
percentage of complaints where the incident occurred in the most recent
month versus previous periods (Incident Date data is not included in YTD
section).

**Companies Other Than U.S. Airlines** - Table 5 (Table 4 in YTD
reports) provides the same information as above for foreign airlines,
and for tour operators, travel agents, etc.

**Airline Rankings** - Table 6 (Table 5 in YTD reports) ranks the
largest U.S. airlines (those that each account for one percent of total
domestic scheduled-service passenger revenues, plus any other carrier
that voluntarily reports flight delay and mishandled baggage data to
DOT) according to the rate of complaints per 100,000 passengers. This
ranking takes into account airline size when identifying the carriers
against whom the most complaints have been filed.

Table 1

AIR TRAVEL CONSUMER REPORT

CONSUMER COMPLAINTS

SUMMARY

  --------------- ------------ ---------- ------------- ---------- -- ------------ ---------- ------------- ----------
                  **JANUARY                                           **JANUARY                             
                  2008**                                              2007**                                

                  COMPLAINTS   OPINIONS   COMPLIMENTS   INFO          COMPLAINTS   OPINIONS   COMPLIMENTS   INFO
                                                        REQUESTS                                            REQUESTS

                                                                                                            

  U.S. AIRLINES   982          57         7             107           559          63         5             137

  FOREIGN         167          1          0             12            171          0          0             7
  AIRLINES                                                                                                  

  TRAVEL AGENTS   15           0          0             0             14           0          1             1

  TOUR OPERATORS  1            0          0             0             2            0          0             0

  MISCELLANEOUS   9            6          0             17            8            7          0             24

  INDUSTRY TOTALS 1,174        64         7             136           754          70         6             169
  --------------- ------------ ---------- ------------- ---------- -- ------------ ---------- ------------- ----------

Table 2

AIR TRAVEL CONSUMER REPORT

COMPLAINT CATEGORIES[^4]

  ------------------- --------- -------------------- -------------- -- --------- ---------------- --------------
                      JANUARY                                          JANUARY                    
                      2008                                             2007                       

                                                                                                  

  COMPLAINT CATEGORY  RANKING   COMPLAINTS[^5]^\*^   SUB-CATEGORY      RANKING   COMPLAINTS\*\*   SUB-CATEGORY

                                                                                                  

  FLIGHT PROBLEMS     1         369                                    2         189              

  CANCELLATIONS                                      170                                          87

  DELAYS                                             107                                          45

  MISCONNECTIONS                                     51                                           29

                                                                                                  

  BAGGAGE             2         305                                    1         239              

                                                                                                  

  CUSTOMER SERVICE    3         124                                    3         80               

                                                                                                  

  RES/TKTG/BOARDING   4         121                                    4         76               

                                                                                                  

  REFUNDS             5         82                                     5         60               

                                                                                                  

  OVERSALES           6         49                                     7         26               

                                                                                                  

  DISABILITY          7         43                                     6         29               

                                                                                                  

  FARES               8         36                                     8         20               

                                                                                                  

  OTHER               9         26                                     9         18               

  FREQUENT FLYER                                     21                                           11

                                                                                                  

  DISCRIMINATION      10        11                                     10        10               

                                                                                                  

  ADVERTISING         11        6                                      11        5                

                                                                                                  

  ANIMALS             12        2                                      12        2                

                                                                                                  

  COMPLAINT TOTAL               1,174                                            754              
  ------------------- --------- -------------------- -------------- -- --------- ---------------- --------------

Table 3

AIR TRAVEL CONSUMER REPORT

COMPLAINTS AGAINST U.S. AIRLINES

BY COMPLAINT CATEGORY[^6]

JANUARY 2008

<table style="width:100%;">
<colgroup>
<col style="width: 19%" />
<col style="width: 6%" />
<col style="width: 5%" />
<col style="width: 7%" />
<col style="width: 4%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 6%" />
<col style="width: 4%" />
<col style="width: 5%" />
</colgroup>
<tbody>
<tr class="odd">
<td><p>U.S. AIRLINES<a href="#fn1" class="footnote-ref" id="fnref1"
role="doc-noteref"><sup>1</sup></a><sup>*</sup></p>
<p>ALPHABETICAL</p></td>
<td>FLIGHT PROBLEMS</td>
<td>OVER-SALES</td>
<td>RES/TKTG/BOARDING</td>
<td>FARES</td>
<td>REFUNDS</td>
<td>BAGGAGE</td>
<td>CUSTOMER SERVICE</td>
<td>DIS-ABILITY</td>
<td>ADVER-TISING</td>
<td>DISCRIM-INATION</td>
<td>ANIMALS</td>
<td>OTHER</td>
<td>TOTAL</td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>AIR WISCONSIN</td>
<td>4</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
</tr>
<tr class="even">
<td>AIRTRAN AIRWAYS</td>
<td>6</td>
<td>1</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>4</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>15</td>
</tr>
<tr class="odd">
<td>ALASKA AIRLINES</td>
<td>6</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>11</td>
</tr>
<tr class="even">
<td>ALLEGIANT AIR</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>6</td>
</tr>
<tr class="odd">
<td>AMERICAN AIRLINES</td>
<td>61</td>
<td>3</td>
<td>11</td>
<td>3</td>
<td>4</td>
<td>35</td>
<td>18</td>
<td>3</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>140</td>
</tr>
<tr class="even">
<td>AMERICAN EAGLE AIRLINES</td>
<td>15</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>8</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>26</td>
</tr>
<tr class="odd">
<td>ATLANTIC SOUTHEAST AIRLINES</td>
<td>7</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>10</td>
</tr>
<tr class="even">
<td>COMAIR</td>
<td>7</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>1</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>13</td>
</tr>
<tr class="odd">
<td>CONTINENTAL AIRLINES</td>
<td>15</td>
<td>1</td>
<td>8</td>
<td>2</td>
<td>4</td>
<td>7</td>
<td>6</td>
<td>3</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>2</td>
<td>49</td>
</tr>
<tr class="even">
<td>DELTA AIR LINES</td>
<td>35</td>
<td>4</td>
<td>15</td>
<td>6</td>
<td>7</td>
<td>35</td>
<td>15</td>
<td>2</td>
<td>0</td>
<td>2</td>
<td>2</td>
<td>8</td>
<td>131</td>
</tr>
<tr class="odd">
<td>EXPRESSJET AIRLINES</td>
<td>4</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>7</td>
</tr>
<tr class="even">
<td>FREEDOM AIRLNES</td>
<td>4</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>6</td>
</tr>
<tr class="odd">
<td>FRONTIER AIRLINES</td>
<td>3</td>
<td>2</td>
<td>2</td>
<td>0</td>
<td>1</td>
<td>2</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>13</td>
</tr>
<tr class="even">
<td>JETBLUE AIRWAYS</td>
<td>8</td>
<td>1</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>2</td>
<td>2</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>16</td>
</tr>
<tr class="odd">
<td>MESA AIRLINES</td>
<td>6</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>8</td>
</tr>
<tr class="even">
<td>MIDWEST AIRLINES</td>
<td>3</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>1</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>8</td>
</tr>
<tr class="odd">
<td>NORTHWEST AIRLINES</td>
<td>14</td>
<td>2</td>
<td>6</td>
<td>4</td>
<td>4</td>
<td>21</td>
<td>1</td>
<td>5</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>58</td>
</tr>
<tr class="even">
<td>PINNACLE AIRLINES</td>
<td>13</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>3</td>
<td>2</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>20</td>
</tr>
<tr class="odd">
<td>REPUBLIC AIRWAYS</td>
<td>4</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>7</td>
</tr>
<tr class="even">
<td>SHUTTLE AMERICA</td>
<td>5</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>6</td>
</tr>
<tr class="odd">
<td>SKYBUS AIRLINES</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>5</td>
</tr>
<tr class="even">
<td>SKYWEST AIRLINES</td>
<td>17</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>6</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>25</td>
</tr>
<tr class="odd">
<td>SOUTHWEST AIRLINES</td>
<td>6</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>4</td>
<td>5</td>
<td>5</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>23</td>
</tr>
<tr class="even">
<td>SPIRIT AIRLINES</td>
<td>6</td>
<td>4</td>
<td>16</td>
<td>2</td>
<td>14</td>
<td>31</td>
<td>10</td>
<td>2</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>1</td>
<td>87</td>
</tr>
<tr class="odd">
<td>UNITED AIRLINES</td>
<td>41</td>
<td>4</td>
<td>12</td>
<td>1</td>
<td>13</td>
<td>33</td>
<td>18</td>
<td>2</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>6</td>
<td>131</td>
</tr>
<tr class="even">
<td>UNITED EXPRESS</td>
<td>5</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>11</td>
</tr>
<tr class="odd">
<td>US AIRWAYS</td>
<td>27</td>
<td>10</td>
<td>8</td>
<td>7</td>
<td>8</td>
<td>21</td>
<td>15</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>100</td>
</tr>
<tr class="even">
<td>OTHER U.S. AIRLINES</td>
<td>21</td>
<td>4</td>
<td>3</td>
<td>2</td>
<td>2</td>
<td>8</td>
<td>3</td>
<td>2</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>45</td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>TOTAL JANUARY 2008</td>
<td>348</td>
<td>42</td>
<td>91</td>
<td>29</td>
<td>59</td>
<td>231</td>
<td>113</td>
<td>37</td>
<td>2</td>
<td>7</td>
<td>2</td>
<td>21</td>
<td>982</td>
</tr>
<tr class="odd">
<td>% OF TOTAL COMPLAINTS</td>
<td>35.4</td>
<td>4.3</td>
<td>9.3</td>
<td>3.0</td>
<td>6</td>
<td>23.5</td>
<td>11.5</td>
<td>3.8</td>
<td>0.2</td>
<td>0.7</td>
<td>0.2</td>
<td>2.1</td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>TOTAL JANUARY 2007</td>
<td>159</td>
<td>21</td>
<td>48</td>
<td>14</td>
<td>39</td>
<td>162</td>
<td>66</td>
<td>24</td>
<td>3</td>
<td>8</td>
<td>1</td>
<td>14</td>
<td>559</td>
</tr>
<tr class="even">
<td>% OF TOTAL COMPLAINTS</td>
<td>28.4</td>
<td>3.8</td>
<td>8.6</td>
<td>2.5</td>
<td>7.0</td>
<td>29.0</td>
<td>11.8</td>
<td>4.3</td>
<td>0.5</td>
<td>1.4</td>
<td>0.2</td>
<td>2.5</td>
<td></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
</tbody>
</table>
<aside id="footnotes" class="footnotes footnotes-end-of-document"
role="doc-endnotes">
<hr />
<ol>
<li id="fn1"><p><sup>*</sup><a href="#fnref1" class="footnote-back"
role="doc-backlink">↩︎</a></p></li>
</ol>
</aside>

Table 4

AIR TRAVEL CONSUMER REPORT

COMPLAINTS AGAINST U.S. AIRLINES

BY INCIDENT DATE

JANUARY 2008

<table>
<colgroup>
<col style="width: 27%" />
<col style="width: 6%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 6%" />
<col style="width: 7%" />
<col style="width: 2%" />
<col style="width: 7%" />
<col style="width: 8%" />
</colgroup>
<tbody>
<tr class="odd">
<td><p>U.S. AIRLINES<a href="#fn1" class="footnote-ref" id="fnref1"
role="doc-noteref"><sup>1</sup></a></p>
<p>ALPHABETICAL</p></td>
<td><p>COMPS RECD</p>
<p>IN</p>
<p>JAN</p></td>
<td><p>INCI-DENTS IN</p>
<p>JAN</p></td>
<td>PERCENT</td>
<td></td>
<td><p>INCI-DENTS IN</p>
<p>DEC</p></td>
<td>PERCENT</td>
<td></td>
<td>INCI-DENTS IN ALL PRIOR MONTHS</td>
<td>PERCENT</td>
<td></td>
<td>UN-KNOWN INCI-DENT DATE</td>
<td>PERCENT</td>
</tr>
<tr class="even">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="odd">
<td>AIR WISCONSIN</td>
<td>5</td>
<td>3</td>
<td>60.0</td>
<td></td>
<td>1</td>
<td>20.0</td>
<td></td>
<td>1</td>
<td>20.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>AIRTRAN AIRWAYS</td>
<td>15</td>
<td>7</td>
<td>46.7</td>
<td></td>
<td>5</td>
<td>33.3</td>
<td></td>
<td>2</td>
<td>13.3</td>
<td></td>
<td>1</td>
<td>6.7</td>
</tr>
<tr class="odd">
<td>ALASKA AIRLINES</td>
<td>11</td>
<td>5</td>
<td>45.5</td>
<td></td>
<td>4</td>
<td>36.4</td>
<td></td>
<td>1</td>
<td>9.1</td>
<td></td>
<td>1</td>
<td>9.1</td>
</tr>
<tr class="even">
<td>ALLEGIANT AIR</td>
<td>6</td>
<td>2</td>
<td>33.3</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>3</td>
<td>50.0</td>
<td></td>
<td>1</td>
<td>16.7</td>
</tr>
<tr class="odd">
<td>AMERICAN AIRLINES</td>
<td>140</td>
<td>57</td>
<td>40.7</td>
<td></td>
<td>44</td>
<td>31.4</td>
<td></td>
<td>27</td>
<td>19.3</td>
<td></td>
<td>12</td>
<td>8.6</td>
</tr>
<tr class="even">
<td>AMERICAN EAGLE AIRLINES</td>
<td>26</td>
<td>7</td>
<td>26.9</td>
<td></td>
<td>16</td>
<td>61.5</td>
<td></td>
<td>3</td>
<td>11.5</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="odd">
<td>ATLANTIC SOUTHEAST AIRLINES</td>
<td>10</td>
<td>6</td>
<td>60.0</td>
<td></td>
<td>4</td>
<td>40.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>COMAIR</td>
<td>13</td>
<td>4</td>
<td>30.8</td>
<td></td>
<td>5</td>
<td>38.5</td>
<td></td>
<td>3</td>
<td>23.1</td>
<td></td>
<td>1</td>
<td>7.7</td>
</tr>
<tr class="odd">
<td>CONTINENTAL AIRLINES</td>
<td>49</td>
<td>14</td>
<td>28.6</td>
<td></td>
<td>15</td>
<td>30.6</td>
<td></td>
<td>15</td>
<td>30.6</td>
<td></td>
<td>5</td>
<td>10.2</td>
</tr>
<tr class="even">
<td>DELTA AIR LINES</td>
<td>131</td>
<td>50</td>
<td>38.2</td>
<td></td>
<td>26</td>
<td>19.8</td>
<td></td>
<td>40</td>
<td>30.5</td>
<td></td>
<td>15</td>
<td>11.5</td>
</tr>
<tr class="odd">
<td>EXPRESSJET AIRLINES</td>
<td>7</td>
<td>5</td>
<td>71.4</td>
<td></td>
<td>1</td>
<td>14.3</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>1</td>
<td>14.3</td>
</tr>
<tr class="even">
<td>FREEDOM AIRLNES</td>
<td>6</td>
<td>1</td>
<td>16.7</td>
<td></td>
<td>3</td>
<td>50.0</td>
<td></td>
<td>1</td>
<td>16.7</td>
<td></td>
<td>1</td>
<td>16.7</td>
</tr>
<tr class="odd">
<td>FRONTIER AIRLINES</td>
<td>13</td>
<td>4</td>
<td>30.8</td>
<td></td>
<td>2</td>
<td>15.4</td>
<td></td>
<td>6</td>
<td>46.2</td>
<td></td>
<td>1</td>
<td>7.7</td>
</tr>
<tr class="even">
<td>JETBLUE AIRWAYS</td>
<td>16</td>
<td>4</td>
<td>25.0</td>
<td></td>
<td>5</td>
<td>31.2</td>
<td></td>
<td>4</td>
<td>25.0</td>
<td></td>
<td>3</td>
<td>18.8</td>
</tr>
<tr class="odd">
<td>MESA AIRLINES</td>
<td>8</td>
<td>2</td>
<td>25.0</td>
<td></td>
<td>3</td>
<td>37.5</td>
<td></td>
<td>3</td>
<td>37.5</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>MIDWEST AIRLINES</td>
<td>8</td>
<td>2</td>
<td>25.0</td>
<td></td>
<td>3</td>
<td>37.5</td>
<td></td>
<td>3</td>
<td>37.5</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="odd">
<td>NORTHWEST AIRLINES</td>
<td>58</td>
<td>19</td>
<td>32.8</td>
<td></td>
<td>17</td>
<td>29.3</td>
<td></td>
<td>9</td>
<td>15.5</td>
<td></td>
<td>13</td>
<td>22.4</td>
</tr>
<tr class="even">
<td>PINNACLE AIRLINES</td>
<td>20</td>
<td>7</td>
<td>35.0</td>
<td></td>
<td>11</td>
<td>55.0</td>
<td></td>
<td>2</td>
<td>10.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="odd">
<td>REPUBLIC AIRWAYS</td>
<td>7</td>
<td>4</td>
<td>57.1</td>
<td></td>
<td>3</td>
<td>42.9</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="even">
<td>SHUTTLE AMERICA</td>
<td>6</td>
<td>2</td>
<td>33.3</td>
<td></td>
<td>3</td>
<td>50.0</td>
<td></td>
<td>1</td>
<td>16.7</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="odd">
<td>SKYBUS AIRLINES</td>
<td>5</td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>3</td>
<td>60.0</td>
<td></td>
<td>1</td>
<td>20.0</td>
<td></td>
<td>1</td>
<td>20.0</td>
</tr>
<tr class="even">
<td>SKYWEST AIRLINES</td>
<td>25</td>
<td>12</td>
<td>48.0</td>
<td></td>
<td>9</td>
<td>36.0</td>
<td></td>
<td>2</td>
<td>8.0</td>
<td></td>
<td>2</td>
<td>8.0</td>
</tr>
<tr class="odd">
<td>SOUTHWEST AIRLINES</td>
<td>23</td>
<td>9</td>
<td>39.1</td>
<td></td>
<td>8</td>
<td>34.8</td>
<td></td>
<td>5</td>
<td>21.7</td>
<td></td>
<td>1</td>
<td>4.3</td>
</tr>
<tr class="even">
<td>SPIRIT AIRLINES</td>
<td>87</td>
<td>18</td>
<td>20.7</td>
<td></td>
<td>22</td>
<td>25.3</td>
<td></td>
<td>32</td>
<td>36.8</td>
<td></td>
<td>15</td>
<td>17.2</td>
</tr>
<tr class="odd">
<td>UNITED AIRLINES</td>
<td>131</td>
<td>47</td>
<td>35.9</td>
<td></td>
<td>42</td>
<td>32.1</td>
<td></td>
<td>33</td>
<td>25.2</td>
<td></td>
<td>9</td>
<td>6.9</td>
</tr>
<tr class="even">
<td>UNITED EXPRESS</td>
<td>11</td>
<td>5</td>
<td>45.5</td>
<td></td>
<td>6</td>
<td>54.5</td>
<td></td>
<td>0</td>
<td>0.0</td>
<td></td>
<td>0</td>
<td>0.0</td>
</tr>
<tr class="odd">
<td>US AIRWAYS</td>
<td>100</td>
<td>36</td>
<td>36.0</td>
<td></td>
<td>26</td>
<td>26.0</td>
<td></td>
<td>28</td>
<td>28.0</td>
<td></td>
<td>10</td>
<td>10.0</td>
</tr>
<tr class="even">
<td>OTHER U.S. AIRLINES</td>
<td>45</td>
<td>17</td>
<td>37.8</td>
<td></td>
<td>17</td>
<td>37.8</td>
<td></td>
<td>7</td>
<td>15.6</td>
<td></td>
<td>4</td>
<td>8.9</td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td><strong>TOTALS</strong></td>
<td>982</td>
<td>349</td>
<td>35.5</td>
<td></td>
<td>304</td>
<td>31.0</td>
<td></td>
<td>232</td>
<td>23.6</td>
<td></td>
<td>97</td>
<td>9.9</td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td><strong>PREVIOUS YEAR'S TOTALS</strong></td>
<td>559</td>
<td>165</td>
<td>29.5</td>
<td></td>
<td>185</td>
<td>33.1</td>
<td></td>
<td>106</td>
<td>19.0</td>
<td></td>
<td>103</td>
<td>18.4</td>
</tr>
</tbody>
</table>
<aside id="footnotes" class="footnotes footnotes-end-of-document"
role="doc-endnotes">
<hr />
<ol>
<li id="fn1"><p><sup>*</sup>AIRLINES ARE LISTED INDIVIDUALLY IF DOT
RECEIVED FIVE (5) OR MORE COMPLAINTS AGAINST THEM DURING THE REPORTING
PERIOD. COMPLAINTS AGAINST U.S. AIRLINES ACCOUNTING FOR FEWER COMPLAINTS
THAN THAT ARE INCLUDED UNDER 'OTHER U.S. AIRLINES.’<a href="#fnref1"
class="footnote-back" role="doc-backlink">↩︎</a></p></li>
</ol>
</aside>

Table 5

AIR TRAVEL CONSUMER REPORT

COMPANIES OTHER THAN U.S. AIRLINES[^7]

BY COMPLAINT CATEGORY[^8]^\*^

JANUARY 2008

  --------------------------------- ---------- ------------ ------------------- ------- --------- --------- ---------- ------------- -------------- ----------------- --------- ------- -------
                                    FLIGHT     OVER-SALES   RES/TKTG/BOARDING   FARES   REFUNDS   BAGGAGE   CUSTOMER   DISAB-ILITY   ADVERT-ISING   DISCRIM-INATION   ANIMALS   OTHER   TOTAL
                                    PROBLEMS                                                                SERVICE                                                                     

                                                                                                                                                                                        

  **[FOREIGN                                                                                                                                                                            
  AIRLINES]{.underline}**                                                                                                                                                               

  AEROMEXICO                        1          0            4                   0       0         1         0          0             0              0                 0         0       6

  AIR CANADA                        0          0            0                   0       0         5         0          0             0              0                 0         0       5

  AIR FRANCE                        1          0            3                   0       1         14        2          1             0              1                 0         0       23

  AIR INDIA                         1          1            0                   0       0         6         1          0             0              0                 0         0       9

  AIR JAMAICA                       2          0            1                   0       1         1         0          2             0              0                 0         0       7

  ALITALIA AIRLINES                 2          0            1                   0       1         5         0          0             0              0                 0         0       9

  BRITISH AIRWAYS                   3          0            3                   1       2         6         1          1             0              0                 0         1       18

  COPA COMPANIA PANAMENA            1          1            1                   0       0         3         0          0             0              0                 0         0       6

  EMIRATES AIRLINES                 0          0            0                   1       1         4         0          0             0              0                 0         0       6

  IBERIA AIRLINES                   1          1            0                   0       0         1         0          2             0              0                 0         0       5

  KLM                               1          0            1                   0       1         3         1          0             0              0                 0         0       7

  MEXICANA                          0          3            1                   0       0         1         0          0             0              0                 0         0       5

  VIRGIN ATLANTIC AIRWAYS           0          0            0                   0       2         2         1          0             0              0                 0         0       5

  OTHER FOREIGN AIRLINES            5          1            9                   3       7         20        3          0             2              3                 0         3       56

  TOTALS                            18         7            24                  5       16        72        9          6             2              4                 0         4       167

                                                                                                                                                                                        

  **[TRAVEL AGENTS]{.underline}**                                                                                                                                                       

  OTHER TRAVEL AGENTS               1          0            5                   1       4         0         2          0             1              0                 0         1       15

  TOTALS                            1          0            5                   1       4         0         2          0             1              0                 0         1       15

                                                                                                                                                                                        

  **[TOUR OPERATORS]{.underline}**                                                                                                                                                      

  OTHER TOUR OPERATORS              0          0            0                   0       0         0         0          0             1              0                 0         0       1

  TOTALS                            0          0            0                   0       0         0         0          0             1              0                 0         0       1

                                                                                                                                                                                        

  **[MISCELLANEOUS]{.underline}**                                                                                                                                                       

  OTHER MISCELLANEOUS               2          0            1                   1       3         2         0          0             0              0                 0         0       9

  TOTALS                            2          0            1                   1       3         2         0          0             0              0                 0         0       9

                                                                                                                                                                                        
  --------------------------------- ---------- ------------ ------------------- ------- --------- --------- ---------- ------------- -------------- ----------------- --------- ------- -------

Office of Aviation Enforcement and Proceedings

U.S. Department of Transportation

TABLE 6

JANUARY

CONSUMER COMPLAINTS: RANKINGS/U.S. AIRLINES \*

<table>
<colgroup>
<col style="width: 6%" />
<col style="width: 16%" />
<col style="width: 3%" />
<col style="width: 10%" />
<col style="width: 13%" />
<col style="width: 11%" />
<col style="width: 1%" />
<col style="width: 10%" />
<col style="width: 14%" />
<col style="width: 11%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="2"></td>
<td colspan="4"><strong>JANUARY 2008</strong></td>
<td></td>
<td colspan="3"><strong>JANUARY 2007</strong></td>
</tr>
<tr class="even">
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td><h1 id="complaints">COMPLAINTS</h1></td>
<td></td>
<td></td>
<td></td>
<td><h1 id="complaints-1">COMPLAINTS</h1></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"><h1 id="section-2"></h1></td>
<td><h1 id="section-3"></h1></td>
<td><h1 id="systemwide">SYSTEMWIDE</h1></td>
<td><h1 id="per-100000">PER 100,000</h1></td>
<td></td>
<td><h1 id="section-4"></h1></td>
<td><h1 id="systemwide-1">SYSTEMWIDE</h1></td>
<td><h1 id="per-100000-1">PER 100,000</h1></td>
</tr>
<tr class="even">
<td><h1 id="rank-1">RANK</h1></td>
<td colspan="2"><h1 id="airline-1">AIRLINE</h1></td>
<td><h1 id="complaints-2">COMPLAINTS</h1></td>
<td><h1 id="enplanements">ENPLANEMENTS</h1></td>
<td><h1 id="enplanements-1">ENPLANEMENTS</h1></td>
<td></td>
<td><h1 id="complaints-3">COMPLAINTS</h1></td>
<td><h1 id="enplanements-2">ENPLANEMENTS</h1></td>
<td><h1 id="enplanements-3">ENPLANEMENTS</h1></td>
</tr>
<tr class="odd">
<td></td>
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
<td></td>
</tr>
<tr class="even">
<td>1</td>
<td colspan="2"><em><strong>ALOHA AIRLINES</strong></em></td>
<td>0</td>
<td>291,139</td>
<td><strong>0.00</strong></td>
<td></td>
<td>1</td>
<td>303,925</td>
<td><strong>0.33</strong></td>
</tr>
<tr class="odd">
<td>2</td>
<td colspan="2"><em><strong>SOUTHWEST AIRLINES</strong></em></td>
<td>23</td>
<td>7,664,343</td>
<td><strong>0.30</strong></td>
<td></td>
<td>24</td>
<td>7,289,866</td>
<td><strong>0.33</strong></td>
</tr>
<tr class="even">
<td>3</td>
<td colspan="2"><em><strong>EXPRESSJET AIRLINES</strong></em></td>
<td>7</td>
<td>1,321,660</td>
<td><strong>0.53</strong></td>
<td></td>
<td>4</td>
<td>1,328,004</td>
<td><strong>0.30</strong></td>
</tr>
<tr class="odd">
<td>4</td>
<td colspan="2"><em><strong>HAWAIIAN AIRLINES</strong></em></td>
<td>4</td>
<td>566,943</td>
<td><strong>0.71</strong></td>
<td></td>
<td>7</td>
<td>546,164</td>
<td><strong>1.28</strong></td>
</tr>
<tr class="even">
<td>5</td>
<td colspan="2"><em><strong>ALASKA AIRLINES</strong></em></td>
<td>11</td>
<td>1,255,323</td>
<td><strong>0.88</strong></td>
<td></td>
<td>11</td>
<td>1,216,456</td>
<td><strong>0.90</strong></td>
</tr>
<tr class="odd">
<td>6</td>
<td colspan="2"><em><strong>MESA AIRLINES</strong></em></td>
<td>8</td>
<td>873,483</td>
<td><strong>0.92</strong></td>
<td></td>
<td>2</td>
<td>1,058,359</td>
<td><strong>0.19</strong></td>
</tr>
<tr class="even">
<td>7</td>
<td colspan="2"><em><strong>AIRTRAN AIRWAYS</strong></em></td>
<td>15</td>
<td>1,631,597</td>
<td><strong>0.92</strong></td>
<td></td>
<td>7</td>
<td>1,496,534</td>
<td><strong>0.47</strong></td>
</tr>
<tr class="odd">
<td>8</td>
<td colspan="2"><em><strong>JETBLUE AIRWAYS</strong></em></td>
<td>16</td>
<td>1,727,907</td>
<td><strong>0.93</strong></td>
<td></td>
<td>6</td>
<td>1,600,180</td>
<td><strong>0.38</strong></td>
</tr>
<tr class="even">
<td>9</td>
<td colspan="2"><em><strong>ATLANTIC SOUTHEAST
AIRLINES</strong></em></td>
<td>10</td>
<td>935,033</td>
<td><strong>1.07</strong></td>
<td></td>
<td>2</td>
<td>856,702</td>
<td><strong>0.23</strong></td>
</tr>
<tr class="odd">
<td>10</td>
<td colspan="2"><em><strong>CONTINENTAL AIRLINES</strong></em></td>
<td>49</td>
<td>3,731,668</td>
<td><strong>1.31</strong></td>
<td></td>
<td>28</td>
<td>3,694,321</td>
<td><strong>0.76</strong></td>
</tr>
<tr class="even">
<td>11</td>
<td colspan="2"><em><strong>NORTHWEST AIRLINES</strong></em></td>
<td>58</td>
<td>3,902,160</td>
<td><strong>1.49</strong></td>
<td></td>
<td>35</td>
<td>4,088,025</td>
<td><strong>0.86</strong></td>
</tr>
<tr class="odd">
<td>12</td>
<td colspan="2"><em><strong>SKYWEST AIRLINES</strong></em></td>
<td>25</td>
<td>1,593,301</td>
<td><strong>1.57</strong></td>
<td></td>
<td>11</td>
<td>1,631,510</td>
<td><strong>0.67</strong></td>
</tr>
<tr class="even">
<td>13</td>
<td colspan="2"><em><strong>FRONTIER AIRLINES</strong></em></td>
<td>13</td>
<td>776,220</td>
<td><strong>1.67</strong></td>
<td></td>
<td>6</td>
<td>726,891</td>
<td><strong>0.83</strong></td>
</tr>
<tr class="odd">
<td>14</td>
<td colspan="2"><em><strong>AMERICAN AIRLINES</strong></em></td>
<td>140</td>
<td>7,669,728</td>
<td><strong>1.83</strong></td>
<td></td>
<td>106</td>
<td>7,685,180</td>
<td><strong>1.38</strong></td>
</tr>
<tr class="even">
<td>15</td>
<td colspan="2"><em><strong>COMAIR</strong></em></td>
<td>13</td>
<td>686,608</td>
<td><strong>1.89</strong></td>
<td></td>
<td>9</td>
<td>726,914</td>
<td><strong>1.24</strong></td>
</tr>
<tr class="odd">
<td>16</td>
<td colspan="2"><em><strong>AMERICAN EAGLE AIRLINES</strong></em></td>
<td>26</td>
<td>1,304,531</td>
<td><strong>1.99</strong></td>
<td></td>
<td>14</td>
<td>1,364,690</td>
<td><strong>1.03</strong></td>
</tr>
<tr class="even">
<td>17</td>
<td colspan="2"><em><strong>US AIRWAYS</strong></em></td>
<td>100</td>
<td>4,317,774</td>
<td><strong>2.32</strong></td>
<td></td>
<td>47</td>
<td>4,498,666</td>
<td><strong>1.04</strong></td>
</tr>
<tr class="odd">
<td>18</td>
<td colspan="2"><em><strong>DELTA AIR LINES</strong></em></td>
<td>131</td>
<td>5,352,522</td>
<td><strong>2.45</strong></td>
<td></td>
<td>72</td>
<td>5,493,109</td>
<td><strong>1.31</strong></td>
</tr>
<tr class="even">
<td>19</td>
<td colspan="2"><em><strong>PINNACLE AIRLINES</strong></em></td>
<td>20</td>
<td>788,115</td>
<td><strong>2.54</strong></td>
<td></td>
<td>6</td>
<td>687,940</td>
<td><strong>0.87</strong></td>
</tr>
<tr class="odd">
<td>20</td>
<td colspan="2"><em><strong>UNITED AIRLINES</strong></em></td>
<td>131</td>
<td>4,779,557</td>
<td><strong>2.74</strong></td>
<td></td>
<td>113</td>
<td>5,323,373</td>
<td><strong>2.12</strong></td>
</tr>
<tr class="even">
<td></td>
<td colspan="2"><strong>TOTAL</strong></td>
<td><strong>800</strong></td>
<td><strong>51,169,612</strong></td>
<td><strong>1.56</strong></td>
<td></td>
<td><strong>511</strong></td>
<td><strong>51,616,809</strong></td>
<td><strong>0.99</strong></td>
</tr>
</tbody>
</table>

**Note: For simplicity, statistics are displayed to two decimal places.
Actual ranking order is based on our computer carrying out the number of
decimal places to nine.**

\* All U.S. airlines with at least one percent of total domestic
scheduled-service passenger revenues, as determined by DOT's Bureau of
Transportation Statistics, plus other carriers that report flight delay
and mishandled baggage data voluntarily (Aloha and Pinnacle). The
carriers that are ranked in this table are the same carriers that are
ranked in the "Flight Delays" and "Mishandled Baggage" sections of this
report.

***COMPLAINT CATEGORIES***

**Flight Problems:** Cancellations, delays, or any other deviations from
schedule, whether planned or unplanned.

**Oversales:** All bumping problems, whether or not the airline complied
with DOT oversales regulations.

**Reservations, Ticketing, Boarding:** Airline or travel agent mistakes
made in reservations and ticketing; problems in making reservations and
obtaining tickets due to busy telephone lines or waiting in line, or
delays in mailing tickets; problems boarding the aircraft (except
oversales).

**Fares:** Incorrect or incomplete information about fares, discount
fare conditions and availability, overcharges, fare increases and level
of fares in general.

**Refunds:** Problems in obtaining refunds for unused or lost tickets,
fare adjustments, or bankruptcies.

**Baggage:** Claims for lost, damaged or delayed baggage, charges for
excess baggage, carry-on problems, and difficulties with airline claims
procedures.

**Customer Service:** Rude or unhelpful employees, inadequate meals or
cabin service, treatment of delayed passengers.

**Disability:** Civil rights complaints by air travelers with
disabilities.

**Advertising:** Advertising that is unfair, misleading or offensive to
consumers.

**Discrimination:** Civil rights complaints by air travelers (other than
disability); for example, complaints based on race, national origin,
religion, etc.

**Animals:** Loss, injury or death of an animal during air transport
provided by an air carrier.

**Other:** Frequent flyer, smoking, tours credit, cargo problems,
security, airport facilities, claims for bodily injury, and others not
classified above.

> ![](media/image8.wmf){width="2.0701388888888888in" height="0.7in"}

<table>
<colgroup>
<col style="width: 15%" />
<col style="width: 1%" />
<col style="width: 11%" />
<col style="width: 11%" />
<col style="width: 11%" />
<col style="width: 1%" />
<col style="width: 9%" />
<col style="width: 0%" />
<col style="width: 10%" />
<col style="width: 3%" />
<col style="width: 8%" />
<col style="width: 3%" />
<col style="width: 12%" />
</colgroup>
<tbody>
<tr class="odd">
<td colspan="13"><p><strong>Customer Service Reports to the Department
of Homeland Security for the Month of January 2008</strong></p>
<p><strong>as provided by the Transportation Security Administration
<sup>a</sup></strong></p></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="13"><p>The Transportation Security Administration screened
approximately 57.5 million airline passengers and their 51.75 million
checked bags during January as part of its efforts to secure the
homeland. Since its formation, the TSA has maintained a strong focus on
customer service and it encourages passengers to contact it to provide
feedback. The TSA began collecting customer service data voluntarily in
order to improve security operations. TSA values all input and
encourages passengers to contact it if they believe that the level of
service provided does not meet their expectations. Below is a summary of
contacts with TSA either by e-mail, phone, or written correspondence for
the month of January.</p>
<p><strong>Note:</strong> Comparing the numbers below with the number of
passenger complaints about airlines (found in this report) is not
appropriate. TSA data represent the entire universe of feedback provided
to the TSA Contact Center, which is easily accessible to the traveling
public. By contrast, complaints about airlines tabulated in this report
represent a more limited group, namely, those who take the extra step of
contacting the Department of Transportation to complain about an
airline. Airlines themselves receive thousands of complaints and
inquiries directly from passengers that are not recorded in this
report.</p></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="3"></td>
<td></td>
<td colspan="2"></td>
</tr>
<tr class="odd">
<td colspan="3">Courtesy <sup>c</sup></td>
<td colspan="3">Screening Procedures</td>
<td colspan="4">Processing Time</td>
<td colspan="3">Personal Property</td>
</tr>
<tr class="even">
<td># of Complaints</td>
<td colspan="2">% of Flying Public<sup>c</sup></td>
<td># of Complaints</td>
<td colspan="2">% of Flying Public</td>
<td colspan="2"># of Complaints</td>
<td colspan="2">% of Flying Public</td>
<td colspan="2"># of Complaints</td>
<td>% of Flying Public</td>
</tr>
<tr class="odd">
<td>455</td>
<td colspan="2">.0008</td>
<td>64</td>
<td colspan="2">.0001</td>
<td colspan="2">53</td>
<td colspan="2">.00009</td>
<td colspan="2">504</td>
<td>.0009</td>
</tr>
<tr class="even">
<td></td>
<td colspan="2"></td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td></td>
</tr>
<tr class="odd">
<td colspan="13">In addition, TSA also processes damage claims
concerning loss or damage to passenger property. Claims allegedly
resulting from an incident that occurred at a passenger screening
checkpoint are handled exclusively by TSA. While in most cases TSA
screeners handle checked baggage for a very small amount of time
relative to the airline personnel, liability is no longer clearly
exclusive to the airlines. Consequently, the data for checked baggage
claims below includes claims for which TSA and/or the airlines may be
liable.</td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="8"></td>
</tr>
<tr class="odd">
<td colspan="5">Number of Damage Claims Received</td>
<td colspan="8"></td>
</tr>
<tr class="even">
<td colspan="2">Checkpoint (TSA)</td>
<td>% of Total Passengers Screened</td>
<td>Checked Baggage (TSA and/or Airline)</td>
<td>% of Total Checked Bags Screened</td>
<td colspan="8"></td>
</tr>
<tr class="odd">
<td colspan="2">316</td>
<td>.0006</td>
<td>1501</td>
<td>.003</td>
<td colspan="8"></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="8"></td>
</tr>
<tr class="odd">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="8"></td>
</tr>
<tr class="even">
<td colspan="13"><strong>NOTES</strong></td>
</tr>
<tr class="odd">
<td colspan="13"><sup>a</sup> Under Section 421(a) of Vision
100--Century of Aviation Reauthorization Act, Public Law 108-176
(December 12, 2003), 49 U.S.C. 329(e), the Department of Homeland
Security (DHS), through its Transportation Security Administration
(TSA), has provided this customer service report on passenger and
baggage screening complaints and incidents to the Department of
Transportation.</td>
</tr>
<tr class="even">
<td colspan="13"><sup>b</sup> The TSA Contact Center can be reached via
e-mail, TSA-ContactCenter@dhs.gov, or phone, 1-866-289-9673. Contact
Center representatives are available 24 hours a day.</td>
</tr>
<tr class="odd">
<td colspan="13"><p><sup>c</sup> The percentage is based on the number
of reports divided by the number of passengers or number of bags
screened by TSA in the month of January.</p>
<p>As of October 2007, TSA now calculates the number of checked bags
screened. In the past, TSA used data provided by the Air Transport
Association to calculate number of checked bags screened.</p></td>
</tr>
<tr class="even">
<td colspan="2"></td>
<td></td>
<td></td>
<td></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
<td colspan="2"></td>
</tr>
</tbody>
</table>

**January 2008 Airline Reports to DOT of Incidents Involving the**

**Loss, Injury or Death of Animals During Air Transportation**

[Section
710](http://airconsumer.ost.dot.gov/reports/2005/july/AIR-21excerpt.doc)
of the Wendell H. Ford Aviation Investment and Reform Act for the 21^st^
Century ("AIR-21"; P.L. 106-81) requires U.S. airlines that perform
scheduled passenger transportation to file reports with the Department
concerning incidents involving the loss, injury or death of animals
during air transportation. This requirement was implemented through the
issuance of 14 CFR 234.13 ([70 FR
7392](http://airconsumer.ost.dot.gov/reports/2005/july/DOTrule.pdf)) as
supplemented by a Reporting Directive published at [70 FR
9217](http://airconsumer.ost.dot.gov/reports/2005/july/ReportingDirective.pdf).

An airline is required to submit a report for any month in which it
experienced a loss, injury or death of a pet during air transportation.
DOT publishes these reports monthly and also forwards the reports to the
U.S. Department of Agriculture, which enforces the Animal Welfare Act.
The copies of the reports that appear here are redacted to remove
identifying information about individuals, including the owner of the
pet.

A statistical summary of the reports appears in the table below. To see
the actual (redacted) reports filed by these airlines, click the
airline's name in the web version of the report (see
http://airconsumer.ost.dot.gov/reports/index.htm).

  --------------------------------------------------------------------------------------- ----------------- ----------------- -----------------
  **Carrier**                                                                             **Death**         **Injury**        **Loss**

  [Alaska](http://airconsumer.ost.dot.gov/reports/2008/march/Alaska-redacted.doc)         1                                   

  [American](http://airconsumer.ost.dot.gov/reports/2008/march/American-redacted.DOC)     2                                   

  [Northwest](http://airconsumer.ost.dot.gov/reports/2008/march/Northwest-redacted.doc)   1                                   

  ***Total***                                                                             **4**             **0**             **0**
  --------------------------------------------------------------------------------------- ----------------- ----------------- -----------------

[^1]: ^\*^ All U.S. airlines with at least one percent of total domestic
    scheduled-service passenger revenues, as determined by DOT's Bureau
    of Transportation Statistics, plus other carriers that report flight
    delay data voluntarily (Aloha and Pinnacle). The carriers that are
    ranked in this table are the same carriers that are ranked in the
    "Flight Delays" and "Consumer Complaints" sections of this report.

[^2]: ^\*^ U.S. Airlines with at least one percent of total domestic
    scheduled-service passenger revenues that operate aircraft with a
    passenger capacity of more than 60 seats. Pinnacle Airlines' ranking
    in this table effective the 4^th^ quarter 2007. The entire fleet of
    ExpressJet Airlines (ranked in the "Flight Delays," "Mishandled
    Baggage," and "Consumer Complaints" sections of the ATCR) consists
    of aircraft with 60 seats or less.

    \*\*ATA Airlines' ranking in this table ceased effective the 1^st^
    quarter 2007. Totals for the 4th quarter 2006 reflect the deletion
    of ATA's data for that period.

    .

[^3]: ^\*^ U.S. Airlines with at least one percent of total domestic
    scheduled-service passenger revenues that operate aircraft with a
    passenger capacity of more than 60 seats. Aloha Airlines' ranking in
    this table is effective the 2^nd^ quarter 2006 (voluntary flight
    delay and mishandled baggage reporting effective April 2006).

    Pinnacle Airlines' ranking in this section is effective the 4^th^
    quarter 2007. The entire fleet of ExpressJet Airlines (ranked in the
    "Flight Delays," "Mishandled Baggage," and "Consumer Complaints"
    sections of the ATCR) consists of aircraft with 60 seats or less.

    \*\* This table includes corrections to Mesa Airlines' 3^rd^ quarter
    oversales data.

    \*\*\*ATA Airlines' ranking in this table ceased effective the 1^st^
    quarter 2007. Totals for 2006 reflect the deletion of ATA's data for
    that twelve-month period.

    .

[^4]: ^\*^ A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES IS
    ATTACHED.

    \*\* INCLUDES FIGURES FOR SUB-CATEGORIES.

[^5]: ^\*^

[^6]: ^\*^ A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES FOLLOWS
    THIS SECTION.

    \*\* AIRLINES ARE LISTED INDIVIDUALY IF DOT RECEIVED FIVE (5) OR
    MORE COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD. COMPLAINTS
    AGAINST U.S. AIRLINES ACCOUNTING FOR FEWER COMPLAINTS THAN THAT ARE
    INCLUDED UNDER 'OTHER U.S. AIRLINES.'

[^7]: ^\*^ COMPANIES ARE LISTED INDIVIDUALLY IF DOT RECEIVED FIVE (5) OR
    MORE COMPLAINTS AGAINST THEM DURING THE REPORTING PERIOD. COMPLAINTS
    AGAINST COMPANIES ACCOUNTING FOR FEWER COMPLAINTS THAN THAT ARE
    INCLUDED UNDER \'OTHER FOREIGN AIRLINES,\' \'OTHER TOUR OPERATORS,\'
    ETC.

    \*\* A DETAILED EXPLANATION OF THE COMPLAINT CATEGORIES FOLLOWS THIS
    SECTION.

[^8]: ^\*^