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July 27, 2006

Edward Anthony, Acting Commissioner

Rehabilitation Services Administration

U.S. Department of Education

400 Maryland Avenue, S.W.

Potomac Center Plaza, room 5025

Washington, D.C. 20202-2800

Dear Acting Commissioner Anthony:

Enclosed, please find the official signed copy of the amended Arizona
State Plan for Assistive Technology submitted on behalf of the Arizona
Technology Access Program by Northern Arizona University, the lead
agency for the Assistive Technology Act of 1998 as amended. This
submission of the State Plan includes:

-   Part I with Attachments 1 through 11

-   Certification Regarding Lobbying

Amended language to the state plan originally submitted to your office
last August is generally noted in the attached document by the use of
boldfaced type. More specifically, noteworthy or significant amendments
to the plan are located as follows:

-   p.10 -- Attachment 3.1 -- Membership of Advisory Council *(This
    section was sent as an amendment to RSA last August after the
    submission of the original plan.)*

-   pp.12-14 -- Attachment 4 -- Measurable Goals -- (*Language revised
    to reflect timeframes for collection of baseline data.)*

-   p.15/ p.16 -- Attachment 5.1 -- State Financing -- *(Change in
    interest rate for alternative financing program; change in schedule
    of loan review board meetings. Respectively.)*

-   p.19 / p.20 -- Attachment 5.2 -- Device Reutilization -- *(Update re
    Online Equipment Exchange Program; probable addition of computer
    recycling partnership, respectively.)*

-   p\. 21 / p. 23 Attachment 5.3 -- Device Loan Program *(Update to
    AzTAP loan program; addition of device loan program for AZ
    Department of Education, respectively.)*

-   p.27 -- Attachment 8.1- Training and Technical Assistance Activities
    *-- (Additional trainings.)*

-   p.28 -- Attachment 8.1- Training and Technical Assistance Activities
    *-- (New opportunities for technical assistance.)*

-   p.31 -- Attachment 8.1 -- Transition *(Update on activities)*

-   pp.33-34 -- Attachment 8.3 -- Coordination and Collaboration --
    (*Updated collaborations)*

-   p.35 Attachment 9.1- Nature and Extent of Resources *-- (Updated
    information)*

-   p.37 -- Attachment 10.1 *--* State Support for State-level
    Activities *-- (Updated information)*

-   pp. 39-40 -- Attachment 11.2 Proposed Budget Allocation *-- (Revised
    budget allocation projections.)*

An electronic version of this transmittal letter along with Part 1 and
the Lobbying Certification has been sent to Jeremy Buzzell. We
respectfully request approval of the amended Arizona State Plan for
Assistive Technology at your earliest convenience.

Sincerely,

Wilma G. Ennenga

Director, Office of Grant and Contract Services

Northern Arizona University

#### 

#### 

Part I:  Attachments

OMB Control Number:  1820-0664

Expiration Date:  10/31/2008

Attachment 1: Basic Information

Name of Lead Agency:

Northern Arizona University

Name of Applicable Division and/or Subdivision of Lead Agency:

Institute for Human Development (Department)

Arizona Technology Access Program (a program within the Institute for
Human Development)

Address of Lead Agency:

Northern Arizona University

Peterson Hall, Bldg. 22, Room 100

PO Box 4130

Flagstaff, AZ 86011-4130

Name and Title of Certifying Representative for Lead Agency:

Wilma G. Ennenga

Director, Office of Grant and Contract Services

Address for Certifying Representative:

Northern Arizona University

Peterson Hall, Bldg. 22, Room 100

PO Box 4130

Flagstaff, AZ 86011-4130

Telephone for Certifying Representative:

928-523-8319

E-mail for Certifying Representative:

[Wilma.Ennenga@nau.edu](mailto:Wilma.Ennennga@nau.edu)

Name and Title of Program Director:

Jill Sherman **Pleasant**, MA, OTR/L, (Program Director)

Address for Program Director:

Arizona Technology Access Program

2400 N Central Ave., \# 300

Phoenix, AZ 85004

Telephone for Program Director:

602-728-9532

E-mail for Program Director:

**[Jill.Pleasant@nau.edu](mailto:Jill.Sherman@nau.edu)**

Name and Title of Program Contact (if different from Program Director):
**NOT APPLICABLE**

Address for Program Director:

Telephone for Program Director:

E-mail for Program Director:

Name of Implementing Entity: **NOT APLICABLE**

Name of Applicable Division and/or Subdivision of Implementing Entity:

Address of Implementing Entity:

Name and Title of Program Director:

Address for Program Director:

Telephone for Program Director:

E-mail for Program Director:

Name and Title of Program Contact (if different from Program Director):

Address for Program Director:

Telephone for Program Director:

E-mail for Program Director:

Attachment 2: Lead Agency and Implementing Entity

2.1 [Identification and Description of the Lead Agency]{.underline} -
Identify and describe the Lead Agency referred to in section 4(c)(1)(A)
of the AT Act.

> 2.1A [Identification and Description of Lead Agency if an Implementing
> Entity is not Designated]{.underline}

In 1994, the Governor designated Northern Arizona University (NAU) as
the lead agency for the Statewide AT Program in Arizona. NAU's Institute
for Human Development (IHD) -- designated as a University Center for
Excellence in Disabilities by the Administration on Developmental
Disabilities-- is directly responsible for conducting and overseeing the
activities of the Statewide AT Program, which is called the Arizona
Technology Access Program (AzTAP). Since it's inception in 1994, AzTAP
has provided Arizonans with free access to information and referral
services, device demonstrations, equipment loans, training and technical
assistance, an accessible web site, an alternative financing program and
publications in accessible formats on extensive topics related to
assistive technology (AT) devices, disability rights, laws, policies,
and funding opportunities.

AzTAP's mission is to increase the provision of, access to, and funding
for assistive technology for Arizonans of all ages and all disabilities
through a variety of comprehensive activities and services available
statewide. Over the **three years of this state plan,** under the
Assistive Technology Act of 1998, as Amended, NAU/IHD will continue to
serve as the lead agency responsible for the Statewide AT Program, and
AzTAP will continue existing or begin new programs to accomplish this
mission.

Northern Arizona University (NAU) is a comprehensive public university
emphasizing undergraduate education in nearly 200 study areas, while
offering graduate programs in more than 50 selected areas. The
university\'s academic departments, which enroll more than 20,000
students statewide, are shaped in part by the unique geographic and
cultural environment of northern Arizona.

Northern Arizona University has highly experienced personnel and
well-established procedures for grant management functions.  All
administrative and management activities are carried out under the dual
requirements of the university and the state, and thus, are assured to
be completed in a systematic and responsible fashion.  This overall
administrative and management system is well-staffed and well-equipped
to provide optimal support functions for this program including budget
monitoring services; word-processing services; personnel transactions in
accordance with full affirmative action guidelines; photocopying
services; and the required federal reporting functions.  All of the
equipment necessary for these functions is in place and will be
available to this program. 

The Institute for Human Development (IHD) is a statewide program with
its primary administrative offices housed on the Northern Arizona
University campus in Flagstaff, Arizona.  The IHD is an organized
research unit that currently falls under the College of Social and
Behavioral Sciences.  For the past 35 years the IHD has been successful
in securing and managing external funding from federal, state, and
private funding sources to fulfill its mission to serve individuals with
disabilities. The IHD maintains close working relationships with State
Planning councils and the service agencies that are responsible for
providing services to individuals with disabilities, as well as with
consumer and advocacy groups. The mainstay of the IHD has been, and
continues to be, its efforts to develop and implement interdisciplinary
and interagency model services for individuals with disabilities, with
research/evaluation, interdisciplinary training, technical assistance,
and dissemination of information representing the essential supportive
activities. Within these parameters, the IHD has focused its service,
research, and training efforts on those variables that uniquely affect
individuals who reside in remote rural locations and/or whose
development and rehabilitation are influenced by culture.

The IHD currently employs over 60 professionals and support personnel
who implement more than 35 national and statewide training, research,
technical assistance, and model service delivery programs, most of which
are developed through collaboration with consumers and other state and
local agencies. The professional staff represents persons with from
various ethnicities, disabilities, and academic disciplines. The
physical plant which houses offices, classroom and meeting space
consists of over 18,000 square feet. This includes a newly expanded
assistive technology resource center that provides space and equipment
to support assistive technology training, equipment demonstrations,
short-term equipment loans, technical assistance, research, and
dissemination activities. This facility is one of the four assistive
technology regional resource centers currently in the AzTAP network. Due
to its location in Flagstaff, the services described above are directed
to persons living in the northern, more rural areas of the state.

[]{.mark}

IHD has a broad focus on disabilities issues and is not restricted to
programs that target a specific disability population or service, As a
result, AzTAP will have the flexibility to assist individuals with AT
needs across the lifespan and in any environment or for any purpose.
This flexibility also means that access to AzTAP programs will not be
limited by eligibility criteria such as income, age, type of disability,
or the reason that an individual needs AT. Although AzTAP is located in
Phoenix (Arizona's major population center), AzTAP will make its
programs available statewide through the following mechanisms: a
toll-free number, an accessible website, conducting activities in all
regions of the state on a periodic basis, use of NAU/IHD's video
conferencing equipment and capabilities, and the use of regional centers
that are operated either directly by AzTAP or through subcontracts with
other agencies.

AzTAP employs, and will continue to employ, a diverse and stable staff
of educated and motivated professionals with technical expertise in the
field of AT. Several employees are persons with a disabilities or
relative of persons with disabilities. More than 50% of the staff has
been with the program longer than five years. With a collective 160 plus
years of AT and disability-related experience among 8 current staff,
AzTAP will provide Arizonans with access to expertise that addresses AT
needs in all areas of life, with particular emphasis on education,
employment, community living, information technology (IT) and
telecommunications, This is achieved by employing staff with education
and experience in the fields of speech language pathology, occupational
therapy, physical therapy, computer technology, special/deaf education,
law and management. Professional staff positions include Assistive
Technology Specialists, Training and Outreach Coordinator, Funding and
Policy Specialist and Program Director.

One staff member currently holds an Assistive Technology Practitioner
(ATP) credential from the Rehabilitation Engineering and Assistive
Technology Society of North America and four hold Certificates in
Assistive Technology from Californian State University at Northridge.
AzTAP will ensure that the skills of its staff remain current by
providing training opportunities throughout the three years covered by
this State Plan including participation at national and regional
conferences such as *Closing the Gap*, the *Assistive Technology
Industry Association Conference* and the *Telecommunications Equipment
Distribution Programs Association Annual Conference.*

AzTAP has a **twelve**-year history of established relationships with
public and private entities in the state. Specifically, AzTAP staff
members participate on state and national boards, advisory councils,
workgroups, committees, and commissions that address the needs of
Arizonans with disabilities across the life span with agencies that
include, but are not limited to: the Arizona Department of Education,
the Department of Rehabilitation Services, the Division of Developmental
Disabilities, Arizona Aging and Adult Administration, The Arizona
Commission for Deaf and Hard of Hearing, the Statewide Independent
Living Council, The Arizona Office for Americans with Disabilities,
Arizona Health Care Cost Containment Systems (Medicaid), Arizona
Government Information Technology Agency.

AzTAP also participates in initiatives with organizations such as the
Arizona Bridge To Independent Living, Spinal Cord Injury Association,
Arizona Disability Advocacy Coalition, etc., to increase the
availability of AT for the consumers they serve. AzTAP will continue
these activities, and provide training and technical assistance to the
above agencies and other entities within the state. AzTAP also will work
with these agencies and others on new and ongoing initiatives in the
state to address the AT needs of individuals with disabilities. These
initiatives are described in more detail as a part of "Coordination and
Collaboration" in attachment 8.

-   AzTAP will conduct selected activities via subcontractors throughout
    the state. This will ensure that programs are available locally to
    individuals with disabilities through a network of assistive
    technology regional resource centers. AzTAP has and will enter into
    subcontracts for both device demonstration centers and short-term
    loan programs with the following entities:

    -   ASSIST! To Independence (Tuba City, AZ on the Navajo
        Reservation)

    -   SMILE Center for Independent Living (Yuma, AZ -- Currently
        limited to the Telecommunications Equipment Distribution Program

    -   Southwest Human Development (Phoenix)

    -   Technology Access Center of Tucson (Tucson)

These non-profit organizations are located in different regions of the
state and have expertise in various specific areas of disability, which
will help to ensure AzTAP can meet the needs of individuals regardless
of their type of disability.

-   AzTAP will implement an online AT equipment exchange program for
    reutilization of assistive technology devices.

-   AzTAP will continue to expand and improve its AT equipment lending
    program.

-   AzTAP will continue to expand and improve its AT demonstration
    program.

-   AzTAP also will continue to operate and expand both the Alternative
    Financing Program and the Access to Telework Fund Program described
    in Attachment 5 of this plan as state financing activities.

[]{.mark}

-   In addition to the Advisory Council described in Attachment 3 of
    this plan, AzTAP will ensure that its program is consumer responsive
    by seeking direct feedback from those who access the program, either
    through on-site interviews with participants or follow-up surveys.
    Additionally, AzTAP will utilize consumer focus groups to seek
    specific guidance on many of its programs and services.

2.1B [Identification and Description of the Lead Agency if an
Implementing Entity is Designated]{.underline}

**NOT APPLICABLE**

2.  [Identification and Description of the Implementing
    Entity]{.underline} -- Identify and describe the Implementing Entity
    referred to in section 4(c)(1)(B) of the AT Act, if such an
    Implementing Entity is designated by the Governor.

**(NOT APPLICABLE)**

3.  [Show of Good Cause for Change in Lead Agency or Implementing
    Entity]{.underline} -- If the Governor has chosen to change the Lead
    Agency or, if applicable, Implementing Entity as allowed in section
    4(c)(1)(C) of the AT Act, provide an explanation of good cause for
    this redesignation.

> **(NOT APPLICABLE)**

Attachment 3: State Advisory Council

3.1 [Membership of the Advisory Council]{.underline} - Identify the
members of the Advisory Council and each member's designation as an
individual with disabilities who uses AT, a family member or guardian of
such individual, or a representative of a State agency or other entity.

[3.2 Structure and Operation of the Advisory Council]{.underline} --
Describe the structure and operations of the Advisory Council.

1.  **[Membership of the Advisory Council:]{.underline} The Arizona
    Assistive Technology Advisory Board (ATAB) is comprised of 53% of
    persons with disabilities. There are 15 members of the board.
    Currently there are eight consumer members who use assistive
    technology serving on the board:**

-   **TD -- Person with a disability**

-   **LR -- Person with a disability**

-   **TS -- Person with a disability**

-   **MS -- Person with a disability**

-   **MB -- Person with a disability**

-   **DH -- Person with a disability**

-   **PA -- Person with a disability**

-   **MS -- Person with a disability**

**ATAB members include the following agency representatives:**

-   **SL -- Vocational Rehabilitation**

-   **SC -- Independent Living Center**

-   **FC -- Arizona Department of Education**

-   **LC -- Arizona Division of Developmental Disabilities,**

-   **MB - Assistive Technology Vendor Representative.**

-   **NF -- AT Advocate, Arizona Center for Disability Law.**

-   **JF -- Workforce Investment Board**

**Other individuals -- as consumers or on behalf of organizations -- may
participate in ATAB meetings as observers or serve on committees to
provide additional expertise and feedback, but will not be voting
members of the advisory board.**

2.  [Structure and Operation of the Advisory Council]{.underline}

Members of ATAB may become part of the council in two ways: agency
representatives are appointed by their respective agencies, while
consumer representatives are volunteers solicited through networks of
disability organizations and councils throughout the state. All members
are expected to serve a two-year term.

ATAB will be led by a chairperson who has been elected by a majority of
members of the council. A similarly elected vice-chair will serve in the
absence of the chairperson. ATAB will determine the need for
subcommittees on a case-by-case basis and the chairperson will select
board members for any proposed subcommittees. At the chairperson's
discretion, council decisions (non binding recommendations as this is an
advisory rather than governing council) will occur through consensus or
by member vote. AzTAP's previous Advisory Council functioned under
operating procedures similar to bylaws, and ATAB plans to adopt those
operating procedures while making any necessary modifications.

The AzTAP will meet in-person three times per year in Phoenix, AZ,
although members are welcome to participate through teleconferencing.
AzTAP staff will make the meeting room arrangements, develop materials
for information packets for members, and ensure site and material
accessibility. The chairperson of ATAB and AzTAP's director will jointly
set the agenda for ATAB meetings to ensure that council members are
informed about state AT issues. Meetings may feature presentations and
guest speakers who will be selected based on the input of council
members. Staff of AzTAP will update the ATAB on the activities of the
program, share recent data with the ATAB, and present any planned
initiatives so the ATAB members can provide input. The chairperson will
facilitate discussion throughout the meeting to gain feedback and
provide guidance in program planning and evaluation activities and
procedures. Minutes of the meeting will be recorded by staff.

## Attachment 4: Measurable Goals 

AzTAP will establish a baseline for each of the goals 4.1 through 4.7
during Year *Two,* and will submit after *Year Two* an amendment
identifying the long term goal and short-term goals set to improve upon
this baseline during *Year Three* of the State Plan. This baseline will
be established by using a data collection instrument and procedures to
be determined by RSA after the State Plan process has been completed.

4.1  Goal for Improving Access to AT in Education

-   Long-term goal:

    -   Short-term goal for Year 3:

    ```{=html}
    <!-- -->
    ```
    -   Short-term goal for Year 2: **Establish baseline of the percent
        of appropriate targeted individuals and entities who accessed
        device demonstration programs and/or device loan programs and
        made a decision about an AT device or service for educational
        purposes as a result of the assistance they received.**

    ```{=html}
    <!-- -->
    ```
    -   Short-term goal for Year 1: **N/A Data Collection not yet
        established**

4.2  Goal for Improving Access to AT in Employment

-   Long-term goal:

    -   Short-term goal for Year 3:

    ```{=html}
    <!-- -->
    ```
    -   Short-term goal for Year 2: **Establish baseline of the percent
        of appropriate targeted individuals and entities who accessed
        device demonstration programs and/or device loan programs and
        made a decision about an AT device or service for employment
        purposes as a result of the assistance they received.**

    -   

    ```{=html}
    <!-- -->
    ```
    -   Short-term goal for Year 1: **N/A Data Collection not yet
        established**

    ```{=html}
    <!-- -->
    ```
    -   

4.3  Goal for Improving Access to AT in Community Living

-   Long-term goal:

    -   Short-term goal for Year 3:

    ```{=html}
    <!-- -->
    ```
    -   Short-term goal for Year 2: **Establish baseline of the percent
        of appropriate targeted individuals and entities who accessed
        device demonstration programs and/or device loan programs and
        made a decision about an AT device or service for community
        living as a result of the assistance they received.**

    -   Short-term goal for Year 1**: N/A Data Collection not yet
        established**

 

4.4  Goal for Improving Access to IT and Telecommunications

Long-term goal

-   Short-term goal for Year 3:

```{=html}
<!-- -->
```
-   Short-term goal for Year 2: **Establish baseline of the percent of
    appropriate targeted individuals and entities who accessed device
    demonstration programs and/or device loan programs and made a
    decision about an AT device or service that meets an
    IT/telecommunications need as a result of the assistance they
    received**

```{=html}
<!-- -->
```
-   Short-term goal for Year 1: **N/A Data Collection not yet
    established** .

4.5  Goal for Improving Acquisition of AT in Education

•        Long-term goal:

> o       Short-term goal for Year 3:
>
> o       Short-term goal for Year 2: **Establish baseline of the
> percentage of appropriate targeted individuals and entities who
> obtained devices or services from State financing activities or
> reutilization programs for educational purposes who would not have
> obtained the AT device or service**
>
> o   Short-term goal for Year 1: **N/A Data Collection not yet
> established** .

4.6  Goal for Improving Acquisition of AT in Employment

•        Long-term goal:

> o       Short-term goal for Year 3:
>
> o       Short-term goal for Year 2: **Establish baseline of the
> percentage of appropriate targeted individuals and entities who
> obtained devices or services from State financing activities or
> reutilization programs for employment purposes who would not have
> obtained the AT device or service.**
>
> o       Short-term goal for Year 1: **N/A Data Collection not yet
> established** .

4.7  Goal for Improving Acquisition of AT in Community Living

•        Long-term goal:

> o       Short-term goal for Year 3
>
> o       Short-term goal for Year 2: **Establish baseline of the
> percentage of appropriate targeted individuals and entities who
> obtained devices or services from State financing activities or
> reutilization programs for community living purposes who would not
> have obtained the AT device or service.**
>
>  
>
> o       Short-term goal for Year 1: **N/A Data Collection not yet
> established**

4.8 [Additional Measurable Goals]{.underline} \-- If applicable,
describe any measurable goals that the State has set in addition to the
goals established in items 4.1 through 4.7 for addressing the assistive
technology needs of individuals with disabilities in the State related
to education, employment, community living, and telecommunications and
information technology. NOT APPLICABLE

#### Attachment 5: State-level Activities

5.1 [State Financing Activities]{.underline} -- Describe how the State
will implement State financing activities as described in section
4(e)(2)(A) of the AT Act.

AzTAP directly operates two state financing activities (Alternative
Financing and Access to Telework Programs) and will continue to do so as
part of the State Plan for AT. The Alternative Financing Program is
called Arizona Loans for Assistive Technology (AzLAT). AzLAT's mission
is to provide affordable financial loans to persons with disabilities
for the purchase of assistive technology devices and services.

AzLAT is a consumer responsive, statewide alternative financing program
created to make affordable loans available to persons with disabilities
for the purchase of assistive technology devices. AzLAT operates as a
loan guarantee program: loans made to qualified borrowers by the bank
are guaranteed by AzLAT in case of borrower default. The program is
designed to address the needs of low to middle income persons with
disabilities in all regions of the state including underrepresented
groups who desire to obtain loans to purchase assistive technology, but
would not likely be eligible for traditional bank loans due to credit
history or income issues.

The program represents a collaborative partnership consisting of AzTAP,
a program of the Institute for Human Development at Northern Arizona
University, Arizona MultiBank Community Development Corporation (the
lender), the Arizona Community Foundation (the fiscal agent) and the
AzLAT Consortium. The Consortium, which functions as the community based
organization (CBO), consists of representatives from disability and
community-based organizations, private citizens and consumer
representatives. The Consortium is responsible for establishing/revising
policies and procedures and serves as the review board for loan
approvals. More than half of the Consortium members are persons with
disabilities or family members of persons with disabilities.

Person with disabilities (or family members or employers on their
behalf) who need funding for assistive devices can apply for loans in
amounts ranging from \$500 to \$10,000. **Interest rate (set by
MultiBank) is calculated by using the prime rate plus 2% points which as
of August 1, 2006 equals 10%.** The AzLAT Consortium Review Board
reviews loan applications. Individuals who meet the program's criteria,
developed in conjunction with Arizona MultiBank, receive loan approval.
Arizona MultiBank services the loans and AzLAT, through its Donor
Advised Fund at the Arizona Community Foundation, provides the loan
guarantee to MultiBank in case of consumer default. MultiBank current
requires a 100% guarantee.

Persons desiring a loan from AzLAT must submit a written application --
available online or via mail. In order for a person with a disability or
someone on their behalf such as a parent, spouse or significant other to
be eligible for a loan from AzLAT, the following criteria must be met as
part of the application process: (a) current Arizona residency); (b)
legal capacity and/or ability to enter into a contractual relationship
for a loan; (c) demonstrate that the loan will be used to purchase
assistive technology for a person with a disability; (d) demonstrate
ability **- through sufficient monthly income and credit worthiness -**
to repay the loans **(employment is not a requirement if income from
other sources is available**); and, (e) have an existing relationship
**(e.g. savings or checking account)** with a financial institution or
be willing to open an account so that monthly loan payments can be
automatically withdrawn in a direct debit from the account.

The AzLAT Consortium Review Board makes loan decisions based on
information gathered from the loan application form and credit report.
Additional information may be requested from the applicant. During the
review process, the Board will take into consideration the following
factors: (a) income from all sources; (b) employment; (c) length of time
at residence; (d) debt to income ratio (the proportion of money owed out
compared to the amount of monthly income); (d) credit history; (e)
extenuating/mitigating circumstances related to the above, especially
pertaining to health or disability issues; and, (f) loan co-borrowers
(as needed). A majority vote of members present is necessary for loan
approval or denial. The Consortium meets on a monthly basis **and may
meet more frequently on a case by case basis depending on the
circumstances of the loan request.**

AzLAT represents an innovative approach to consumer lending individuals
with disabilities. The program provides greater flexibility than
traditional lending institutions in terms of eligibility criteria and
repayment terms. In addition, the program offers the option of unique
consumer support mechanisms designed to assist the consumer in
completing the loan application; locating sources of technology
appropriate to his/her needs and facilitating timely loan payments.
Informed consumer choice, avoidance of unnecessary debt and support for
consumers to repay their loans in a timely manner are key elements
addressed through the consumer support services embedded into the
program. These services are provided by the member organizations of the
Consumer Support Network and/or the AzLAT Program. Pre-loan support
services may consist of one or more of the following:

-   [Assisting the consumer to properly complete the loan application
    package]{.underline}. Rationale: some applicants will either not
    have had any previous experience applying for loans or may not
    qualify because of improper completion of the application. A
    properly completed application is the consumer's first step towards
    obtaining a loan to purchase assistive technology.

-   [Assisting the consumer to identify other potential funding sources
    for assistive technology acquisition.]{.underline} Rationale:
    consumers may be unaware of potential eligibility to obtain
    assistive technology from other funding streams. Ability to access
    other funds may reduce or eliminate the consumer's need to take on
    debt.

-   [Guidance/recommendations for selection of assistive technology
    devices]{.underline}. Rationale: assistive technology devices that
    do not properly match the consumer's needs and expectations are more
    likely to be abandoned. Informed consumer decision making based
    demonstrations of the assistive technology, assessments and
    recommendations of assistive technology specialists will help to
    increase the chances that the consumer is borrowing money for a
    device or service that will be useful. \[For the Telework program,
    such support will be offered to help the consumer select equipment
    to achieve Telework employment outcomes.\]

-   [Assistance with the actual procurement process, e.g. identifying
    and locating vendors]{.underline}. Rationale: While consumers may
    know the type of device or service needed, they may not know of
    appropriate vendors and follow up services. Support in this area
    will help borrowers locate vendors and complete order forms as
    needed to ensure that they receive the proper equipment and any
    essential components.

-   [Guidance on resolving credit report errors.]{.underline} Rationale:
    It is not unusual for consumer credit reports to contain incorrect
    information adversely effecting credit approval. Consumers who have
    support for correcting misinformation will increase their chances
    for loan approval through AzLAT or more traditional lending sources.

-   [Referral for Guidance on budgeting and finance management
    issues]{.underline}. Rationale: Due to high unemployment and
    underemployment rates, persons with disabilities often do not have
    sufficient practical experience with budgeting and managing
    finances.

In keeping with the principles of consumer choice and control and the
philosophies of self-determination and independent living, AzLAT does
not mandate that the consumer utilize these services, nor are consumers
required to exhaust other public, private or personal funding sources
before they can apply for an AzLAT loan.

AzLAT has a complex organizational structure with each of its partners
responsible for different administrative, financial or operational
elements. AzLAT is a program of Northern Arizona University (NAU) and
also operates under the umbrella of the Arizona Community Foundation. As
the lead agency for the Assistive Technology Act Program in Arizona, NAU
served as the pass through for Federal funds under Titles I and III of
the AT Act of 1998. NAU, through both of its assistive Technology Act
Programs - AzTAP and AzLAT - provides the following: (1) fiscal,
administrative and program support for staff and operations; (2) point
of entry for loan applications; (3) preparation of loan applications for
Board review; (4) maintenance of the AzLAT website; (5) production of
program literature; (6) program evaluation; (7) preparation of reports;
and, (8) dissemination of results.

Arizona MultiBank, as the lender, provides back office functions with
regards to loan applications approved by the Consortium Review Board
including (1) preparation of loan documentation; (2) closing on such
loan documentation; (3) disbursement of funds for approved loans; (4)
provision of monthly statements to Borrowers and direct debiting of
Borrower accounts for monthly payment; and, (5) notifying AzLAT upon
late payment or loan default. Arizona MultiBank Community Development
Corporation, as an Arizona non-profit corporation, is an initiative of
the Arizona Bankers Association. Established to operate an investment
pool funded on a long-term basis by Arizona lenders, Arizona MultiBank
is certified by the U.S. Department of the Treasury as a Community
Development Financial Institution ("CDFI"). Arizona MultiBank CDC
provides financial and technical assistance for the advancement of small
business, low and moderate-incoming housing, non-profit organizations
and economic development. Part lender and part intermediary, Arizona
MultiBank CDC provides direct financing in the form of debt, debt with
equity features and credit enhancements to facilitate conventional
financing and to leverage other private and public funds.

The Arizona Community Foundation, a 501 (C) (3) philanthropic
organization, organized for the purpose of encouraging and supporting
charitable causes and philanthropic activities throughout Arizona is the
fiscal agent for management of monies in the AzLAT Donor Advised Fund
and is the organization responsible for entering into the legal
agreements with Arizona MultiBank for assurances of the loan guarantee
and transfer of funds in case of consumer default.

The AzLAT Consortium serves as the decision-making group for AzLAT's
direct services to consumers. Consortium functions are to: (1)
establish/review AzLAT bylaws/SOP\'s (2) establish, review & revise
AzLAT's lending policies and procedures; (3) review, approve or deny
loan applications; (4) approve loan modifications; (4) meet on a monthly
basis; (5) support program development activities; (6) participate in
program evaluation; and, (7) provide advisors to the loan guarantee
fund. Costs related to Consortium activities are and will be supported
through the budget of the Arizona Technology Access Program and through
in-kind contributions (time) from each Consortium member.

The second state financing program is Arizona Loans for Assistive
Technology-Telework (AzLAT-T). AzLAT-T is a consumer responsive program
created to increase access to and funding for technology and other
equipment, including adaptive equipment so that Arizonans with
disabilities can telework from home and other remote sites. Like is
sister program AzLAT, AzLAT-T operates as a loan guarantee model, but
provides financial support to expand telework opportunities for
individuals with disabilities. Telework encompasses work that can be
performed effectively from home and/or remote sites away from the
office, such as work on the road or at a telework center. Telework
applies to individuals with disabilities who are unemployed,
underemployed, self-employed or need to maintain employment on a full
time or part time basis. AzLAT-T loans are used to purchase a broad
range of technology and other equipment, including adaptive or assistive
equipment in order for the individual with a disability to have a
telework outcome.

AzLAT-T uses the same partners, organizational model and guiding
principles as was described above for AzLAT. However, AzLAT requires a
separate application and applicants must demonstrate that they will use
the loan to purchase assistive technology for telework purposes. If the
loan is for home-based self employment purposes, the applicant must
submit a business plan.

During the **three years of this state plan** AzTAP will seek to expand
the impact of its state financing activities by:

a\. Revising/expanding its marketing plan to increase consumer and
vendor awareness of the programs in order to achieve:

-   Increased number of applications

-   higher percentage of approved loans

b\. Securing additional funding from appropriate federal, state and
private resources to increase the loan guarantee fund.

c.  Negotiating with the lender to reduce the percentage of the loan
    guarantee to more effectively **utilize** the funds on deposit with
    the Arizona Community Foundation.

    2.  [Device Reutilization Program]{.underline} -- Describe how the
        State will implement a device reutilization program as described
        in section 4(e)(2)(B) of the Act.

**During Year 1 of the plan, AzTAP set in motion plans for implementing
an online device exchange program -- Assistive Technology Equipment
Exchange (ATEX) -- as its main device reutilization activity. Based on
extensive review of similar programs in other states, AzTAP has selected
the database and format used by the Delaware AT Act Program. We are
currently in the process of contracting with Agora-Net of Delaware to
build the database and set up the online site which will be \"Version
3\" of the AT Exchange Device ReUse System. AzTAP is one of 19 state AT
Act Programs that will be using this particular customized system.**

**It is anticipated that the program will be up and running early on in
Year 2. The program will incorporate the following features and
conditions:**

-   An individual or organization who wants to sell or donate an AT
    device will be able to list the device on the website by completing
    the online posting. All listings will be reviewed by AzTAP for
    appropriateness.

-   Used AT devices will be listed by category and be accompanied by a
    brief description of the device including special features and the
    asking price.

-   Individuals or organizations that want to buy devices will be able
    to access the website and search for devices by category.

-   The seller and buyer will negotiate the terms of exchanging the
    device, including price and shipping, between themselves without any
    involvement of AzTAP.

-   AzTAP will contact the buyer and seller for a follow-up survey.

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-   AzTAP will not warrant the condition of the device.

-   AzTAP will not be financially responsible for the transaction
    between buyer and seller

-   AzTAP will not accept any liability that may result between the
    transaction of the buyer and the seller.

-   The seller will agree to provide AzTAP with the original price and
    the sold price of the item and the contact information of the buyer.

-   The seller must renew the listing every 90 days or the item will
    automatically be removed from the list.

-   Consumers in any area of Arizona will be able to sell or buy an AT
    device through ATEX. The program will only be limited by what
    devices the sellers themselves choose to make available.

-   AzTAP will maintain a hard copy listing of items on the exchange for
    persons who are unable to access the online format. Notice of this
    option will be posted in AzTAP's newsletter which will be mailed to
    disability-related agencies/organizations and consumers.

ATEX will help individuals with disabilities obtain AT devices in many
ways. First, because the devices are used, sellers usually will offer
them at a significantly lower price than new items, making them more
affordable to persons with limited incomes. Second, individuals with
disabilities do not need to meet eligibility criteria to obtain devices
from ATEX as may be the case with public funding sources. Third, ATEX
will make available devices that are not covered by other private and
public funding. (*This will be dependent on equipment posted by
sellers.*) Fourth, some devices made available will no longer be
manufactured, so ATEX may become a limited source for theses devices.
Fifth, individuals with disabilities may get devices sooner through the
ATEX compared to waiting for funding from public or private sources.

Over the **three years of this state plan**, AzTAP will work to expand
and improve ATEX. Plans for expansion and improvement **during Years 2
and 3 of this state plan** will include:

\(1\) Working with state agencies and disability organizations on a
campaign to encourage individuals with disabilities who have received
(and own) AT and durable medical equipment through public or private
resources to recycle this equipment through ATEX. This will increase the
selection of equipment available through ATEX.

\(2\) Identifying existing resources for equipment reutilization run by
other organizations, and develop a mechanism to coordinate and become a
centralized point of contact for this information.

> (2a.) AzTAP has initially identified two public agencies that provide
> AT to their constituent groups -- the Division of Developmental
> Disabilities (augmentative communication devices for Medicaid eligible
> adults and children with developmental disabilities) and the Arizona
> Commission for the Deaf and Hard of Hearing (telecommunications
> equipment for persons who are deaf, hard of hearing, deafblind and/or
> speech impaired. In both instances, these agencies take back equipment
> that this no longer useful to the consumer. These unused devices are
> considered to be state property, and as such, they are retained by the
> respective agency. AzTAP **has** enter**ed** into discussion with both
> agencies to determine a mechanism for placing devices that are
> serviceable into a reutilization program as long-term loans to
> consumers unable to obtain devices through other means.

\(3\) Explore the feasibility of developing a program for vendor
refurbished devices to be listed on ATEX .

**In Year 2, AzTAP plans to add a link to the Kansas AT Act exchange
website (ATmatch.com), so that Arizona consumers will also have an
option to search for and buy/sell/ exchange devices available in other
states.**

**During Year 1, AzTAP was approached by the National Cristina
Foundation to explore the feasibility of a collaboration to make
recycled computers available to consumers in Arizona. We are in the
process of completing the application to partner with the National
Cristina Foundation and expect to be able to distribute recycled
computers during Year 2 and beyond.**

5.3 [Device Loan Program]{.underline} -- Describe how the State will
implement a device loan program as described in section 4(e)(2)(C) of
the Act.

Beginning in 1998, AzTAP has supported a short-term equipment loan
program through its network of assistive technology regional resource
centers. As part of this State Plan, AzTAP will continue to support this
model via the NAU/IHD Assistive Technology Resource Center on NAU's
Flagstaff campus and through continued partnerships with three other
non-profit centers: ASSIST To Independence, Southwest Human Development
and the Technology Access Center of Tucson.

In order to enhance and expand the equipment lending program, AzTAP
will, over the **three years of this state plan**:

-   **Complete the reconfiguration of its Phoenix office space and
    significantly increase its inventory of assistive technology devices
    (begun in Year 1) in preparation for enhanced capacity to loan out
    equipment emphasizing AT for employment and community living
    targeted to adults and older individuals. It is expected that
    equipment lending from AzTAP's Phoenix office will be fully up and
    running early in Year 2**

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-   Request an inventory of current equipment at existing centers to
    determine amount and types of equipment. \[Year 1\]

-   Establish a statewide, centralized equipment loan database available
    to consumers and professionals. \[Years 1 -2\]

-   Develop and implement a centralized, statewide mechanism for
    requesting device loans from the AzTAP's regional centers. \[Years 1
    -2\]:

-   Standardize equipment loan policies and procedures among the centers
    as follows \[Years 1-2\]:

    -   All of AzTAP's partners will accept applications for equipment
        loans from persons with a disability, family members, advocates,
        or service providers (e.g. therapist, teacher, rehabilitation
        counselor). The agreement (subcontract, Interagency Service
        Agreement (ISA) or Memorandum of Understanding (MOU) with these
        partners will prohibit them from denying a loan based on the
        age, race, type of disability, income, or location in the state
        of the applicant. The only reason a loan would be denied is if
        the device is not in stock. If the device is currently in stock
        -- meaning one of the partners has the device in its inventory
        and it is not currently being loaned, the partner will ship that
        device to any location in the state (if it is possible for the
        device to be shipped). If the device is not in stock, the
        requestor will be put on a waiting list; or, if none of the
        partners has the device in its inventory, the requestor will be
        referred to the appropriate vendor.

> Some devices available for loan may require specialized support for
> their use, therefore the person requesting the loan will be asked to
> identify who recommended the device and who will provide support
> during the loan period. Support persons may include centers for
> independent living staff, vocational rehabilitation counselors,
> teachers, OTs, PTs, Home Health staff, etc. The borrower may request a
> maximum of *(\_\_* *to be determined*) devices at any one time. The
> length of the device loan of will be *(\_\_* *to be determined*) with
> a possible extension. The AzTAP partners may charge a rental fee for
> each item based on a sliding scale. In addition, the borrower will pay
> for shipping costs. A renter may choose to pick up and return the
> device from an AzTAP Partner in order to eliminate shipping fees. The
> partners will exchange devices from one location to another so that an
> individual can pick up the device at the nearest location. The rental
> and shipping fees will allow AzTAP to sustain the device loan program
> and update the equipment as needed.

-   Re-evaluate the current system of system of data collection and
    reporting and revise as necessary \[Year 1\].

-   AzTAP will market the short-term equipment loan program on its fully
    accessible web site, through ads in its quarterly newsletter, and
    through flyers distributed to disability-related agencies and
    organizations. \[Year 1, ongoing\].

-   As described in section 5.2, AzTAP has initially identified two
    public agencies that provide AT to their constituent groups -- the
    Division of Developmental Disabilities (augmentative communication
    devices for Medicaid eligible adults and children with developmental
    disabilities) and the Arizona Commission for the Deaf and Hard of
    Hearing (telecommunications equipment for persons who are deaf, hard
    of hearing, deafblind and/or speech impaired. In both instances,
    these agencies take back equipment that is no longer useful to the
    consumer. These unused devices are retained by the respective
    agency. AzTAP will enter into discussions with both agencies to
    determine a mechanism for placing devices that are serviceable into
    a short-term equipment loan program. **\[Year 2\]**

-   Explore the feasibility of obtaining additional funding for the
    short term equipment lending program through as yet untapped public
    and private sources; for example, pursing Foundation funding through
    Meyerson Foundation, Nina Mason Charitable Trust, Virginia Piper
    Foundation, etc. (Years 2 and 3)

-   Research and identify other entities in Arizona that provide short
    term equipment loans to determine: types of devices and equipment
    available for loans, who is eligible, loan periods, contact
    information, establish a mechanism to gather data. Use the AzTAP
    website to centralize information.

By allowing individuals with disabilities and professionals to borrow AT
devices, the AzTAP equipment loan program will offer Arizonans an
opportunity to try out a device before they buy and allow more
professionals a chance to use devices for assessment and intervention
purposes to determine a the best match between consumer needs and device
features. It will also meet interim needs of individuals with
disabilities whose own devices are being repaired by providing a loaner
device.

AzTAP recognizes that this short-term equipment loan program will not
have the capacity to conduct the program in a comprehensive manner with
regard to type of devices, but expects to expand the type of devices
offered over the three-year period of the State Plan. Based on current
inventories of the type of devices and quantities offered through the
equipment loan program will be initially be limited.

AzTAP's Advisory Council will annually evaluate the comprehensiveness of
the program with regard to type of equipment and audiences reached to
determine whether the program should be modified. AzTAP will submit an
amendment to this State Plan based on the results of the Advisory
Council's evaluation at the conclusion of Year 1.

When individuals with disabilities, their families, and professionals do
borrow AT devices and try them out in their natural environments, they
will learn more about what devices meet their needs or the needs of
those they are serving. As a result, this service will help them make
informed choices about what device to purchase or whether to purchase a
device at all.

**AzTAP has entered into an interagency service agreement with the
Arizona Department of Education to manage and operate a new statewide,
short-term loan library of assistive technology equipment targeted to
educational outcomes. Devices will be available to public education
agencies and other entities approved by the Arizona Department of
Education. The inventory will be maintained on the NAU campus in
Flagstaff. Based on the contract language, it is expected (but not
guaranteed) that this loan program will be in operation during Years 2
and 3 of this plan and beyond.**

5.4 [Device Demonstration Program]{.underline} -- Describe how the State
will implement a device demonstration program as described in section
4(e)(2)(D) of the Act.

AzTAP currently supports device demonstration programs through its
existing network of four assistive technology regional resource centers
-- three independent facilities located in Phoenix, Tucson and the
Navajo Reservation in Tuba City and the fourth center on the campus of
Northern Arizona University in Flagstaff. **These centers place a strong
emphasis on assistive technology for children. The Arizona
Rehabilitation Services Administration (RSA) also provides funding for
assistive technology demonstration centers at the IHD AT Resource Center
in Flagstaff**

Given the demonstration centers already in place, AzTAP will focus its
efforts over the three years of this state plan on "filling in the gaps"
to ensure that device demonstrations are available to all individuals
regardless of where they live, their type of disability, or their age.
AzTAP will work to support device demonstration centers that focus on
the employment and community living needs of adults, including
telecommunications and information technology needs. **During Year 1 of
this State Plan, AzTAP has been creating a demonstration center within
its Phoenix office that will emphasize adult and older assistive
technology needs.**

In all of the above plans, AzTAP is open to establishing conveniently
located device demonstration centers that individuals can easily reach.
It is also working on plans for presenting device demonstrations that
are "mobile" and take place in various locations throughout the state in
underserved areas. Regardless of how they operate, the demonstration
programs will be designed to offer individuals with disabilities, their
families, and professionals the opportunity to experience a number of
different devices while being guided by experts. Allowing them to
compare and contrast different devices will help them to make an
informed decision about what device to purchase or whether to purchase a
device at all and what additional services are needed to support device
use.

#### Attachment 6: Comparable Support

6.1 [Source and Amount of Support]{.underline} -- Identify the
State-level activity for which there is comparable support, the source
of this support, the amount of the support, and the project year for
which this support is being provided.

**(NOT APPLICABLE)**

6.2 [Comparability]{.underline} \-- Demonstrate that this support is
comparable in terms of funding and that the activities are comparable in
terms of scope.

**(NOT APPLICABLE)**

6.3 [Coordination and Collaboration]{.underline} -- Describe how the
State will coordinate activities and collaborate with the appropriate
entity, if the comparable funds are provided to, or the activities are
conducted by, an entity other than the Lead Agency or Implementing
Entity.

**(NOT APPLICABLE)**

Attachment 7: State Flexibility

7.1 [Activity]{.underline} -- Identify each State-level activity the
State is choosing not to carry out.

**(NOT APPLICABLE)**

7.2 [Maintenance of Statewideness and Comprehensiveness]{.underline} --
Demonstrate that the Statewide AT Program will continue to be
comprehensive without conducting this activity.

**(NOT APPLICABLE)**

7.3 [Achievement of Measurable Goals]{.underline} - Demonstrate that the
State can reach its measurable education goals, employment goals,
telecommunications and information technology goals, and community
living goals without conducting such activities.

**(NOT APPLICABLE)**

7.4 [Coordination and Collaboration]{.underline} -- Describe how the
Lead Agency or Implementing Entity will coordinate activities and
collaborate with entities in the State that do conduct this activity, if
the State chooses not to conduct this activity because another entity
already conducts it.

**(NOT APPLICABLE)**

## Attachment 8: State Leadership Activities

1.  [Training and Technical Assistance Activities]{.underline} --
    Describe how the State will provide training and technical
    assistance to enhance the knowledge, skills, and competencies of
    individuals from local settings statewide, including representatives
    of State and local educational agencies, other State and local
    agencies, early intervention programs, adult service programs,
    hospitals and other health care facilities, institutions of higher
    education and businesses as described in section 4(e)(3)(B)(i) of
    the AT Act. 

# Training 

Over the **three years of this state plan**, AzTAP will engage in
numerous training activities. AzTAP's plan for training is aligned with
the four goal areas of this State Plan (e.g., education, employment,
community living, and information technology and telecommunications). As
a component of Arizona's State Leadership activities (see Attachment
11), all professional project staff will have some training
responsibilities.

AzTAP already has developed a number of training initiatives targeted
for specific audiences and on specific topics, and anticipates
continuing to deliver such trainings upon request. These include:

-   [Training for Education and Health Care Professionals]{.underline}
    (special education teachers, speech language pathologists,
    occupational and physical therapists, etc). A variety of training
    sessions have been developed for education and healthcare
    professionals, ranging from providing a basic understanding of AT,
    to including AT in the classroom, to training on the use of specific
    devices. The training is developed to include information for a
    broad array of disabilities and devices.

-   [Pre-Service Training for Education and Other Service
    Professionals.]{.underline} IHD/has received approval from the
    College of Education at NAU to infuse assistive technology course
    content into required classes for all students majoring in regular
    and special education. The modules in development by AzTAP staff
    include information for a broad array of disabilities and devices.
    **This course integration began in Year 1 and pending funding may
    continue in Years 2 and 3**.

-   [Interdisciplinary Certificate in Assistive Technology.]{.underline}
    NAU/IHD (in partnership with AzTAP staff) now offers a 15 credit
    graduate level Certificate in Assistive Technology. This program of
    study is designed to provide in-depth skills and practical
    competencies in the delivery of assistive technology services for
    education and related personnel, vocational rehabilitation
    counselors and others working or interested in disability-related
    fields. This mostly online certificate concept is based on
    nationally recognized competencies. Graduates of the program will be
    prepared to take national certification exams should they choose to
    do so.

-   [Training for Employment Professionals]{.underline}. Through its
    Establishment Grant with the Arizona Rehabilitation Services
    Administration AzTAP staff at the IHD AT Center (ATC) in Flagstaff
    provide Vocational Rehabilitation (VR) counselors with training to
    increase AT awareness; resources at the local VR offices for AT
    tools and processes; assistance in conducting AT screenings; and
    technical assistance to assist clients and counselors to promote
    successful outcomes in AT implementation. The ATC serves and will
    continue to serve (based on availability of funding) as a resource
    for clients and counselors for:

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-   Direct service for assistive technology assessment, follow-up for AT
    set-up and implementation, and ongoing training for AT tools.

-   Client demonstration and trials for various AT tools.

-   Screening of VR clients for possible AT needs

-   AT equipment loans to VR clients/counselors

-   Northern area VR offices (7) have an AT tool kit with 30 common,
    easy to use AT tools for use by the VR counselors for demonstration
    and loans to clients.

-   Videotape records of clients using assistive technology, their
    impressions of AT and the process to get it.

-   Providing technical assistance to clients and counselors for
    effective implementation of AT tools and services.

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-   [Training for Centers for Independent Living and Area Agencies on
    Aging]{.underline}

> AzTAP will continue to train professionals and consumers who are
> involved with centers for independent living and programs targeted to
> older adults throughout the state. Training includes basic
> understanding of AT, the types and range of devices available, device
> selection guidelines using AT in the community and home, and sources
> of funding for AT. The training is developed to include information
> for a broad array of disabilities and devices.

-   [Emergency Preparedness Training]{.underline} AzTAP will continue to
    provide training to emergency personnel as part of the Arizona's
    initiative on emergency preparedness. AzTAP's Training and Outreach
    Coordinator is an instructor for the Federal Emergency Management
    Agency's Special Needs Training Program that is provided to
    emergency related personnel throughout the state through the Arizona
    Department of Emergency Management.

-   **[Help America Vote Act Training]{.underline} AzTAP provides Board
    worker training for Maricopa County Election Office on
    accommodations at the voting place and accommodations in the voting
    process.**

-   **[Microsoft Windows XP and Vista Accessibility
    Training]{.underline} AzTAP is a Microsoft Accessibility Resource
    Center and will conduct trainings on the accessibility features of
    Windows XP and in the future Vista, Microsoft's new operating
    system.**

-   [Assistive Technology Statewide Training Calendar.]{.underline}
    AzTAP will use the NAU/IHD online calendar to coordinate efforts to
    establish a statewide calendar of assistive technology training
    events available to the public.

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-   AzTAP also will customize training for organizations that request
    training on specific topics or for specific audiences.

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-   AzTAP has and will continue to sponsor a collaborative, statewide AT
    conference every year. This conference will be open to the public
    and in the past has been attended by a wide range of professionals,
    parents, and consumers with disabilities. This conference will serve
    a dual role by providing both public awareness and training, and
    will be geared to serve the needs of experts and novices alike. At
    this conference:

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-   AT vendors will display and provide information about a wide range
    of devices to serve the needs of many types of disabilities;

-   Experts (national and local) in areas such as education, recreation,
    vocational rehabilitation, and community living will provide
    training sessions on AT issues in their fields; and

-   Keynote speakers will provide updates on important AT practices,
    policies and legislation.

# Technical Assistance

Because AzTAP provides technical assistance to agencies and
organizations by request, it is difficult to predict the type of
technical assistance that will be provided over the **three years of
this state plan.** However, the following are examples of arenas in
which AzTAP will provide specific types of technical assistance.

[]{.mark}

-   [Emergency Preparedness]{.underline}

> The Arizona Technology Access Program through its Outreach and
> Training Coordinator established and provides technical assistance to
> the Emergency Preparedness and Disability sub-committee on the
> Governor's Statewide Council for Independent Living to address
> accessibility issues related to people with disabilities in all facets
> of emergency services.  Most emergency planning, response, training
> and mitigation is directly related to assistive technology where
> disabilities are concerned. The Arizona Technology Access Center's
> Outreach/Training Coordinator now sits as a permanent member of the
> State Emergency Operations Center in order to provide technical
> assistance and expertise.

-   [Technical Assistance to Vocational Rehabilitation
    Personnel]{.underline}

> Through its Establishment Grant with the Arizona Rehabilitation
> Services Administration, AzTAP staff at the IHD AT Center (ATC) in
> Flagstaff provide Vocational Rehabilitation (VR) counselors with
> training to increase AT awareness; resources at the local VR offices
> for AT tools and processes; assistance in conducting AT screenings;
> and technical assistance to assist clients and counselors to promote
> successful outcomes in AT implementation. The ATC serves and will
> continue to serve (based on availability of continued funding) as a
> resource for clients and counselors for:

-   Direct service for assistive technology assessment, follow-up for AT
    set-up and implementation, and ongoing training for AT tools.

-   Client demonstration and trials for various AT tools.

-   Screening of VR clients for possible AT needs

-   AT equipment loans to VR clients/counselors

-   Northern area VR offices (7) have an AT tool kit with 30 common,
    easy to use AT tools for use by the VR counselors for demonstration
    and loans to clients.

-   Videotape records of clients using assistive technology, their
    impressions of AT and the process to get it.

-   Providing technical assistance to clients and counselors for
    effective implementation of AT tools and services.

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-   [Technical Assistance to Schools on Accessible Information
    Technology]{.underline}

AzTAP staff has and will continue to work with school districts to
implement policies and practices consistent with Section 508 regulations
and best practice.

-   [Technical Assistance to Arizona State Agencies]{.underline}

AzTAP will provide technical assistance to state agencies for
reutilization of AT devices.

-   **[Technical Assistance to the Arizona Secretary of State's
    Office]{.underline} AzTAP in conjunction with several disability
    organizations provided technical assistance in the selection of
    accessible voting machines to be used throughout the state in
    compliance with the Help America Vote Act of 2002. AzTAP will
    continue to provide technical assistance on an as needed basis.**

-   **[Arizona Governor's Council on Developmental
    Disabilities]{.underline} AzTAP will provide technical assistance to
    GCDD on assistive technology resources and programs that GCDD
    grantees may access to improve access to AT in the community for
    persons with developmental disabilities.**

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-   [Technical Assistance to the Arizona Department of
    Education]{.underline}

AzTAP's Funding and Policy Specialist has and will provide technical
assistance to the Arizona Department of Education personnel writing the
regulations to Implement Arizona's Accessible **Textbook and
Instructional Materials**.

AzTAP anticipates providing technical assistance in a similar manner
over the **three years of this state plan.**

# Transition

The AT Act requires that AzTAP specifically focus on training and TA
around transition. This includes transition for students with
disabilities who are leaving high school for employment or
post-secondary education and transition for those entering or
maintaining community living. In the past, the AzTAP director has been a
member of the Interagency Agency Transition Council (since disbanded),
played a key role in developing training materials for families on the
Student-Led IEP Process (which included information on assistive
Technology and AzTAP has been represented at the Department of Education
Transition Conference for the last five years either as a presenter,
exhibitor or both. To enhance its scope of service for transition, as
part of the State Plan, AzTAP will:

-   Collaborate with the Program Specialist for Transition and the
    Assistive Technology Specialist at the Arizona Department of
    Education, Exceptional Student Services Division and the Transition
    Specialist at Arizona Rehabilitation Services Administration
    (Vocational Rehabilitation) to develop and implement a more formal
    plan for providing collaborative training and technical assistive
    regarding assistive technology to school personnel, students and
    families**. A training module is in development for use by Arizona
    Department of Education program specialists** on transition and
    assistive technology aimed at providing special educators,
    vocational rehabilitation counselors, parents, and students involved
    in transition with the skills and knowledge they need to
    successfully include AT in all transition planning. Elements of this
    training also will be infused in the general AT training provided to
    education professionals and vocational rehabilitation counselors as
    explained above. **\[Years** **1 -2\]**

-   Initiate discussions with the president of the Arizona Postsecondary
    Access Coalition (AzPAC) - the association of professionals who
    provide disabilities resource services at Arizona's community
    colleges and universities - to explore the need for and feasibility
    of developing materials for statewide use on assistive technology to
    better prepare students with disabilities who will be attending
    postsecondary institutions. \[Year 2\]

-   Develop a second training module that will be aimed at independent
    living centers, employees of nursing homes and other supported
    living environments, family members, and consumers with disabilities
    to provide them with the skills and knowledge they need to
    successfully include AT in all transition planning to community
    living environments. Elements of this training also will be infused
    in the general AT training provided to centers for independent
    living as explained above. \[Years --2 -3\]

-   Following the development of these modules, in Years 2 -- **3,
    AzTAP** will identify appropriate ways to provide such training **at
    no or low cost** in a statewide manner, and begin to deliver such
    training once venues have been identified. Because development of
    these training modules and the plan for implementing them is not
    complete, AzTAP is unable to provide more details about the
    training. AzTAP will submit an amendment to RSA following Year **2**
    to specify the results of development and its plans for
    implementation.

    1.  [Public Awareness Activities]{.underline} -- Describe how the
        State will provide information to targeted individuals and
        entities relating to the availability, benefits,
        appropriateness, and costs of assistive technology devices and
        assistive technology services as described in section
        4(e)(3)(B)(ii) of the AT Act.

Over the **three years of this state plan**, AzTAP will use a
multifaceted approach (mailings, Internet, exhibits, presentations,
trainings, exhibits at conference and community events and public
service announcements) to increase awareness about the benefits of
assistive technology devices and services, the types of AT devices and
services available, funding for AT devices and services, and policies
related to AT. AzTAP will provide the following public awareness
activities:

-   **Information and Referral.** AzTAP's toll free number
    (800-477-9921) provides free information and referral services on AT
    for people of all ages with all disabilities. Family members,
    services providers and others who work in fields related to
    disabilities or AT may also use this service. AzTAP program office
    staff and the staff at AzTAP's network of assistive technology
    regional resource centers provide information to those who call on
    the availability, benefits, appropriateness and cost of AT devices
    and services. In addition, for many callers, AzTAP staff mails AT
    resource and device information in order for them to make a more
    informed decision.

-   **Newsletter.** The AzTAP newsletter will be developed and
    disseminated both in hard copy and on AzTAP's website quarterly.
    Newsletter sections will include current events at AzTAP, highlights
    of AT products, website resources, training events, and during the
    Arizona legislative session, an update on disability related
    legislation.

-   **Website:** The AzTAP web site will be updated/revised to provide
    the following: in-depth information on the four State Level and
    State Leadership Activities of the AT Act of 1998, as Amended,
    publications, IT Access resources, AT and disability related
    legislation, AT resources and links. The web site also will provide
    an opportunity for individuals to directly contact AzTAP for
    purposes of feedback, information and referral, link to the
    Equipment Exchange and downloadable application forms for the state
    alternative financing program.

-   **Publications.** Current training materials and publications that
    cover AT information will be revised as needed and disseminated for
    all types of audiences across the life span on a broad array of AT
    related issues. All publication materials will be provided free of
    charge on the website and will be made available in alternative
    format upon request.

-   **Statewide AT Conference.** As mentioned in item 8.1, AzTAP will
    continue to sponsor an annual, collaborative conference that
    provides skills development training and public awareness on a broad
    range of assistive technology topics that address education,
    employment, community living and telecommunications.

    1.  [Coordination and Collaboration]{.underline} -- Describe how the
        State will coordinate activities among public and private
        entities that are responsible for policies, procedures, or
        funding for the provision of assistive technology devices and
        assistive technology services to individuals with disabilities,
        service providers, and others to improve access to assistive
        technology devices and assistive technology services as
        described in section 4(e)(3)(B)(iii) of the AT Act.

Because coordination and collaboration with public and private entities
often is based on emerging, new, or changing policies and procedures, it
is difficult to anticipate all of the coordination and collaboration
activities that AzTAP will undertake over the **three years of this
state plan.** In the past, coordination and collaboration involved the
proposal of new or changes to current AT policies, providing input on
proposed AT policies, and analysis of the impact of current AT policies.
AzTAP does this by participating on task forces sponsored by state
agencies, by being a member of consumer groups, advocacy groups, and
disability networks throughout the state, and through independent
efforts.

Currently, AzTAP collaborates and coordinates with:

-   Adult Loss of Hearing Association (ALOHA)

-   Adult Parkinson's -- Phoenix

-   ALS Society Tucson & Phoenix

-   Alzheimer's Association

-   Area Agencies on Aging

-   Arizona Disability Advocacy Coalition

-   Arizona Disability Law Center

-   Arizona Office for Americans with Disabilities

-   Arizona Postsecondary Access Coalition

-   **Arizona Secretary of State's Office**

-   Casa Senior Center -- Prescott Valley

-   Enhancing Arizona's Parent Network

-   Lake Havasu Deaf and Hard of Hearing

-   Leticia Foundation (Parents of Disabled Children of Minorities)

-   Loop Tucson -- (organization promoting induction loops throughout
    Tucson)

-   **Maricopa County Elections Department**

-   **Microsoft, Inc.**

-   MS Support Group -- Kingman

-   Self Help for the Hard of Hearing -- Phoenix Chapter

-   Statewide Independent Living Council

-   Stroke Support Group -- Phoenix

-   The Arizona Bridge to Independent Living

-   The Arizona Commission for the Deaf and Hard of Hearing

-   The Arizona Department of Economic Security

    -   Arizona Rehabilitation Services Administration (Vocational
        Rehabilitation)

    -   Administration on Aging and Adults

    -   Arizona Division of Developmental Disabilities

-   The Arizona Department of Education

    -   AT Leadership Focus Group

    -   Committee on Assistive Technology and Universal Design
        Curriculum

    -   Task Force Implementing Regulations for Accessible
        **Instructional Materials**

-   The Arizona Governor's Council on Developmental Disabilities

-   The Arizona Spinal Cord Injury Association

-   The Arizona State Bar Committee on Disabled Professionals in the Law
    Profession

-   The Council for Jews with Special Needs

-   The Statewide Independent Living Council (full Council)

    -   Emergency Preparedness and Disability Sub-Committee

-   Tucson Hearing Society

-   Yavapai Vision and Hearing Support Groups (there are two separate
    groups)

AzTAP anticipates coordinating and collaborating on community events,
policy development, procedures, etc., during the **three years of this
state plan**.

 

Attachment 9: Involvement of Public and Private Entities

9.1 [Nature and Extent of Resources]{.underline} -- Describe the nature
and extent of resources that will be committed by public and private
collaborators to assist in accomplishing identified goals.

As described in attachment 5:

-   AzTAP will work with ASSIST! To Independence, Southwest Human
    Development, Technology Access Center of Tucson and SMILE
    Independent Living Center in Yuma (for the Telecommunications
    Equipment Distribution Program only) to implement its Device Loan
    and Device Demonstration Programs. Although AzTAP will provide a
    minimum level of funding, these centers will also provide in-kind
    contributions such as general administrative oversight, space,
    office supplies, telephone, printing, postage to support the
    assistive technology regional resource center concept.

-   AzTAP has received and anticipates receiving future grants from the
    Arizona Governor's Council on Developmental Disabilities and the
    Statewide Independent Living Council (\$**2000** and \$1000
    respectively) to support the annual assistive technology summer
    conference sponsored by AzTAP. This funding allows AzTAP to provide
    significantly subsidized registration fees for individuals with
    disabilities and their families who wish to attend the conference.
    These grants must be renewed every year, and therefore are not
    guaranteed for the full three years of this State Plan.

-   AzTAP anticipates (but is not guaranteed) continued funding from the
    Arizona Department of Education and the Arizona Rehabilitation
    Services Administration (approximately \$10,000 and \$44,000
    respectively) in support of the above mentioned conference.

-   NAU/IHD/AzTAP's Assistive Technology Certificate Program for
    advanced training in assistive technology for professionals will be
    supported in part from grants awarded by the David and Minnie
    Meyerson Foundation in the amount of \$26,000. These monies are in
    turn, being leveraged to draw down match money from the Arizona
    Department of Education (\$20,000 and Arizona Rehabilitation
    Services Administration (\$37,000) for additional program support.
    The Meyerson Foundation has indicated its intent to provide
    continued financial support after Year One, based on the
    Foundation's finances.

[]{.mark}

-   **The Arizona Department of Education provides approximately
    \$70,000 of funding to AzTAP for operation of their short-term
    device loan program**

-   **The Arizona Commission for the Deaf and Hard of Hearing provides
    approximately \$190,000 to AzTAP for the operation of the
    Telecommunication Equipment Distribution Program**.

9.2 [Mechanisms to Ensure Coordination]{.underline} - Describe the
mechanisms established to ensure coordination of activities and
collaboration between the implementing entity, if any, and the State

**NOT APPLICABLE**

9.3 [Involvement of State Advisory Council]{.underline} - Describe the
nature and extent of the involvement of the State Advisory Council in
the planning, implementation, and evaluation of the activities carried
out through the grant, including setting the measurable goals required
in section 4(d)(3).

The Arizona Technology Advisory Board (ATAB) -- Arizona's Advisory
Council met twice before the submittal of this plan in order to set
general goals and objectives and to provide advice on how activities are
to be carried out. The plan for providing device demonstrations and
equipment reutilization throughout the state of Arizona (attachment 5)
all result from the suggestions of ATAB and other stakeholders involved
in planning.

The Council will meet three times a year to evaluate progress toward
established goals and to offer suggestions for improvement and change.
Measurable goals contained in this plan will be reviewed and evaluated
every four months and any adjustments necessary will be made in response
to the recommendations guidance of the ATAB.

## 

## Attachment 10: State Support

10.1 [State Support for State-level Activities]{.underline} -- If
applicable, describe how the State will support with State funds any
State-level activities described in section 4(e)(2).

AzTAP's **will continue to have a** contract with the Arizona Commission
for the Deaf and Hard of Hearing for the Telecommunications Equipment
Distribution program **through Year 2 of this plan and will likely
continue into Year 3**. Funding through this program supports statewide,
regionally based hands-on demonstration of telecommunication and
augmentative communication devices. This program also directly supports
acquisition of these devices at no cost for consumers who are deaf, hard
of hearing, deaf-blind or speech impaired throughout Arizona. However,
this funding is available based on the Commission's budget (state
appropriation) and is not guaranteed.

**State support for device loan activities is being provided to AzTAP
through an Interagency Service Agreement (ISA) with the Arizona
Department of Education. AzTAP will operate -- statewide - the short
term assistive technology loan library available to public education
agencies, approved private schools and other approved entities.**

10.2 [State Support for State Leadership Activities]{.underline} - If
applicable, describe how the State will support with State funds any
State Leadership activities described in section 4(e)(3), if applicable.

Based on past history, it is anticipated -- although not guaranteed --
that for each year of the State Plan, the Arizona Department of
Education will include funds in its budget that will be provided to NAU
on behalf of AzTAP. These funds will support public awareness, training
and technical assistance activities by covering a portion of the
expenses associated with AzTAP's Annual Assistive Technology Summer
Institute (statewide assistive technology conference). Such
collaboration will allow AzTAP to set reasonable registration fees,
thereby making the conference more financially accessible to educators,
related service personnel, other professionals and family members of
children with disabilities.

It is also anticipated -- although not guaranteed -- that the Department
of Economic Security - Arizona Rehabilitation Services Administration
(DES-RSA) will, through extension of its current Interagency Service
Agreement with NAU on behalf of AzTAP, continue to provide matching
funds in support of the above mentioned conference for the **three years
of this state plan**. The conference will serve as a statewide
opportunity for RSA personnel (vocational rehabilitation counselors,
One-Stop navigators, and consumers etc.) to receive awareness and skills
training in assistive technology.

It is also anticipated -- although not guaranteed -- that the Department
of Economic Security - Arizona Rehabilitation Services Administration
(DES-RSA) will, through extension of its current Interagency Service
Agreement with NAU on behalf of AzTAP, continue to provide matching
funds to support training and technical assistance to vocational
rehabilitation counselors and clients in northern Arizona as part of its
Establishment Grant referenced in sections 8.1 and 8.2

Based on Interagency Service Agreements (and availability of funds) with
both the Arizona Department of Education and the Arizona Rehabilitation
Services Administration, NAU/IHD/AzTAP will receive funds in support of
its Assistive Technology Certificate Program for the **three years of
this state plan**. These funds will be used to provide instructor
stipends, offset the cost of student tuition and purchase course
materials. Funds will be used to recruit, train, and provide practicum
experiences for educational and vocational rehabilitation professionals
or persons with disabilities who are served by RSA, or other
rehabilitation-related personnel who desire to pursue advanced training
in assistive technology.

## Attachment 11: Allocation and Utilization of Funds\*

11.1 [Tracking Expenditures]{.underline} -- Describe planned procedures
for tracking expenditures for activities described in sections 4(e)(2)
and (3).

AzTAP, as a program of the Institute of Human Development (IHD) at
Northern Arizona University uses the university's web-based Advantage
accounting system to record and track all revenues and expenditures
associated with the AT Act program. An elaborate coding system has been
developed within Advantage to enable detailed accounting by business
object and type of expenditure. Additionally, an internal budget system
at IHD tracks expenditures as "State Level" or "State Leadership" by the
proposed budget amounts to ensure the required distribution (at least
60% State Level, no more than 40% State Leadership, and at least 5% \[of
the 40%\] for transition) is met at the end of the fiscal year in
compliance with the State Plan. It will be the responsibility of the
AzTAP Director to monitor expenditures and to work with the IHD Business
Manager to make any adjustments if necessary.

11.2 [Proposed Budget Allocations]{.underline} -- Attach a budget
containing proposed allocations for activities described in sections
4(e)(2) and (3).

The following are proposed budget allocations for State Leadership and
State Level Activities for Year 1 of the project. These numbers will
serve as an estimate only for Year 2 and Year 3 of this State Plan.

**Proposed Distribution Total Award Amount**

**Allocation** [Year 1 Year 2]{.underline}

**\$490,577.00 \$510,034.00**

State Level 60% **\$267,587.00 \$278,200.00**

State Leadership 40% \$**178,392.00 \$185,467.00**

*Leadership Activities 95% (of 40%) \$169,472.00 **\$176,194.00***

*Transition 5% (of 40%) \$8,920.00* ***\$9,273.00***

Indirect Costs 10% (of total direct costs) \$**44,598.00 \$46,367.00**

**TOTAL** **\$490,577.00 \$510,034.00**

Within the above budget, AzTAP proposes to apportion funds for specific
activities in the following manner. However, these numbers reflect a
proposal only, and will serve as an estimate only for **Year 2** of this
State Plan.

[**State Level Activities** **Proposed Allocation**]{.underline}

Year 1 Year 2

State Financing Activities **\$75,235.00** **\$78,244.00**

Device Reutilization Program **\$48,369.00 \$50,787.00**

Device Loan Program **\$70,922.00** **\$73,759.00**

Device Demonstration Program **\$73,061.00 \$75,410.00**

**[State Leadership Activities Proposed Allocation]{.underline}**

Training and Tech.Assist Activities **\$54,270.00 \$56,441.00**

Transition **\$8,920.00 \$9,273.00**

Public Awareness Activities **\$58,682.00 \$61,029.00**

Coordination and Collaboration **\$56,520.00 \$58,724.00**

[]{.mark}

[]{.mark}

[]{.mark}

*\*During the year, the personnel listed below may be asked to teach or
develop courses and if this amended state plan is approved, will be
compensated for the overload from fees generated by the attendees
through tuition.  No federal funds would be used to pay the
overload/supplemental compensation.*

-   *CB*

-   *RC*

-   *EM*

-   *JN*

-   *JP*

-   JS