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Verify that this is the correct version before use.

  --------------------------------- ------------------------ -------------
  **APPROVAL SIGNATURES**                                    **DATE**

  Butch Caffall (original signature Director                 03/31/2008
  on file)                                                   

                                                             
  --------------------------------- ------------------------ -------------

+--------+---------------------------------+------------+------------+
| **RE   |                                 |            |            |
| VISION |                                 |            |            |
| HIS    |                                 |            |            |
| TORY** |                                 |            |            |
+--------+---------------------------------+------------+------------+
| Re     | Description of Change           | Author     | Effective  |
| vision |                                 |            | Date       |
+--------+---------------------------------+------------+------------+
| Basic  | Initial release to replace Ames | Siamak     | 09/09/1999 |
|        | QM                              | Yassini    |            |
|        |                                 | IT/332     |            |
+--------+---------------------------------+------------+------------+
| A      | Reflect transition to GSFC      | Bill       | 05/07/2001 |
|        |                                 | Jackson    |            |
|        |                                 | 307/215    |            |
+--------+---------------------------------+------------+------------+
| B      | Reflect relationship between    | Greg       | 07/09/2001 |
|        | IV&V and GSFC; reflect deletion | Blaney     |            |
|        | of IVV 07 and 08                | 307/387    |            |
+--------+---------------------------------+------------+------------+
| C      | Reflect changes throughout the  | Greg       | 03/27/2003 |
|        | entire ISO SLPs, WIs, and       | Blaney     |            |
|        | documentation processes         | 307/387    |            |
+--------+---------------------------------+------------+------------+
| D      | Updated process coverage chart  | Greg       | 09/24/2003 |
|        | and document references.        | Blaney     |            |
|        |                                 | 307/387    |            |
+--------+---------------------------------+------------+------------+
| E      | Updated organizational charts   | Greg       | 03/11/2004 |
|        | to reflect IV&V's new "Code     | Blaney     |            |
|        | 100" attachment to Goddard      |            |            |
|        | Space Flight Center.            | 180        |            |
+--------+---------------------------------+------------+------------+
| F      | Updated sections 12.1 and 12.4  | Greg       | 05/25/2004 |
|        | (verbiage update), references   | Blaney     |            |
|        | to NPG to be NPR, and a ref. in |            |            |
|        | sec. 9.1 to 09-4.               | 180        |            |
+--------+---------------------------------+------------+------------+
| G      | Updated to include three        | Greg       | 10/20/2005 |
|        | pillars in the quality process  | Blaney 180 |            |
|        | and incorporate new procedures  |            |            |
|        | into the IMS                    |            |            |
+--------+---------------------------------+------------+------------+
| H      | Annual review updates           | Greg       | 01/24/2006 |
|        |                                 | Blaney     |            |
+--------+---------------------------------+------------+------------+
| I      | Updated content; moved appendix | Stephanie  | 10/10/2007 |
|        | material to separate documents  | Ferguson   |            |
+--------+---------------------------------+------------+------------+
| J      | Updated Vision, Quality Policy, | Stephanie  | 04/08/2008 |
|        | and document references;        | Ferguson   |            |
|        | updated terms and definitions   |            |            |
|        | resulting from re-engineering   |            |            |
|        | process                         |            |            |
+--------+---------------------------------+------------+------------+
|        |                                 |            | []{.mark}  |
+--------+---------------------------------+------------+------------+

  ----------------------------------------------------------------------------------------
  **REFERENCE DOCUMENTS**           
  --------------------------------- ------------------------------------------------------
  Document                          Title

  Form 1009                         Waiver Request and Approval

  Implementation Plan               NASA IV&V Five-Year Implementation Plan 2007-2012

  IVV ALL                           All IVV ISO SLPs and WIs

  NPD 1280.1                        NASA Management System Policy

  NPD 2820.1C                       NASA Software Policy

  NPR 1441.1                        NASA Records Retention Schedule

  NASA Standard                     [ISO 9000 -- Quality Management Systems --
                                    Fundamentals and
                                    Vocabulary](http://standards.nasa.gov/default.taf)

  NASA Standard                     [ISO 9001 -- Quality Management Systems -
                                    Requirements](http://standards.nasa.gov/default.taf)

                                    
  ----------------------------------------------------------------------------------------

Table of Contents

[1.0 Purpose 4](#purpose)

[1.1 Vision and Mission Statements 4](#vision-and-mission-statements)

[1.1.1 Vision 4](#vision)

[1.1.2 Mission 4](#mission)

[1.2 Quality Policy 4](#quality-policy)

[1.2.1 IMS 5](#ims)

[1.2.2 Management 5](#management)

[1.2.3 Organization 6](#organization)

[1.3 Quality Objectives 6](#quality-objectives)

[2.0 Scope 7](#scope)

[2.1 Foundation/Operations 8](#foundationoperations)

[2.2 IV&V Services 9](#ivv-services)

[2.3 Research 9](#research)

[2.4 Outreach 9](#outreach)

[2.5 Plans and Programs 9](#plans-and-programs)

[3.0 Organization 10](#organization-1)

[3.1 Code 100 11](#code-100)

[3.2 NASA IV&V Program 12](#nasa-ivv-program)

[3.3 Functional Organization Structure
13](#functional-organization-structure)

[4.0 IMS Document Application 14](#ims-document-application)

[4.1 Waiver Request and Approval Process
14](#waiver-request-and-approval-process)

[4.2 Shared Processes 14](#shared-processes)

[4.2.1 Infrastructure 15](#infrastructure)

[4.2.2 Financial Management 15](#financial-management)

[4.2.3 Resource Management 15](#resource-management)

[4.3 IV&V Services 16](#ivv-services-1)

[4.4 Research 16](#research-1)

[4.5 Outreach 17](#outreach-1)

[4.6 IMS 17](#ims-1)

[Appendix A -- Acronyms and Definitions
18](#appendix-a-acronyms-and-definitions)

[Appendix B -- Responsibilities and Authorities
18](#appendix-b-responsibilities-and-authorities)

[Appendix C -- ISO Standard Requirement Mapping Diagram
18](#appendix-c-iso-standard-requirement-mapping-diagram)

# Purpose {#purpose .Style-Heading-1-+-Before:--0-pt-After:--0-pt}

> This document defines the manner in which the NASA IV&V Facility
> implements the NASA IV&V Facility Management System (IMS). The IMS
> establishes process guidelines through system level procedures (SLPs),
> work instructions (WIs), templates, supporting documents, and forms to
> ensure that customers receive the highest quality products and
> services.

## Vision and Mission Statements

### Vision

> The NASA IV&V Program is valued for its superior performance in
> software independent validation and verification (IV&V), its ability
> to provide high confidence safety and mission assurance of NASA
> software, its positive impact on the development of high quality
> software, and its expertise in software engineering.

### Mission

> The NASA IV&V Program provides assurance to stakeholders and customers
> that NASA\'s mission-critical software will operate dependably and
> safely.
>
> The NASA IV&V Program performs leading-edge research that improves
> IV&V and software assurance methods, practices, and tools.
>
> The NASA IV&V Program participates in the vitality of the community,
> as well as engages the public in the experience and benefits of
> exploration and discovery.

## Quality Policy

> The Quality Policy of the NASA IV&V Facility is:
>
> *"To provide superior quality products and services, through
> continuous improvement, that meet or exceed customer and stakeholder
> requirements."*
>
> The NASA IV&V Facility's Quality Policy applies to the IMS, and
> management and organizational processes employed to achieve the NASA
> IV&V Facility's strategic goals and objectives.

### IMS

> Strategic goals and objectives can only be achieved by operating a
> comprehensive, coordinated quality management system that ensures the
> quality of all products, processes, and services offered by the NASA
> IV&V Facility. This quality management system is the IMS. The IMS is
> designed to meet the requirements of the International Organization
> for Standardization (ISO) 9001:2000 Standard, and shall be implemented
> across the NASA IV&V Organization.
>
> The IMS shall encompass all of the activities that affect the products
> and services provided to customers. Please refer to the IMS
> Documentation [Master
> List](http://www.nasa.gov/centers/ivv/ims/masterlist/index.html) for a
> current representation of IMS documents, Process Owners (POs), and
> Approving Officials.

### Management

> The NASA IV&V Facility Director and Facility Management are committed
> to ensuring that the IMS is effective in achieving quality and
> continuously satisfying customers and stakeholders. The NASA IV&V
> Facility shall continually improve products, processes, and quality
> management methods.
>
> Quality objectives shall be established, measured against, reported,
> and incorporated into the NASA IV&V Facility Metrics Program.
> Measurement objectives for established quality objectives shall also
> be documented, measured, and incorporated into the NASA IV&V Facility
> Metrics Program. To ensure organizational goals are achieved, Metric
> Owners shall collect and analyze metrics, and report the analysis at
> the Quarterly Management Review (QMR). Noncompliant metrics that are
> excused by Facility Management shall be documented in both the NASA
> IV&V Facility Metrics Program's Metrics Table and the QMR minutes.
>
> Financial costs associated with these objectives shall be attributed
> wherever possible.

### Organization

> The NASA IV&V Facility shall recognize and reward effective teamwork
> and individual achievement, and shall review its products and
> processes regularly. Investing in personnel and emphasizing training
> are testaments to the NASA IV&V Facility's commitment to quality.

## Quality Objectives

> The IMS-supported quality objectives described in this document
> promote the strategic goals and objectives established in the NASA
> IV&V Facility Implementation Plan. The quality objectives identified
> in this document relate to providing quality products and services to
> NASA IV&V Facility customers and stakeholders.
>
> SLPs, WIs, templates, supporting documents, and forms have been
> developed to standardize the planning, performance, control, and
> measurement of technical work. SLPs and WIs have also been developed
> to enable Facility Management to create, maintain, monitor, measure,
> and improve upon all processes and procedures that compose the IMS.
> For a graphical depiction of the ISO 9001:2000 Standard requirements
> applied to the IMS documents, see [Appendix C -- ISO Standard
> Requirement Mapping Diagram](#AppendixC).
>
> The objectives that the IMS facilitates, as documented in the NASA
> IV&V Facility Implementation Plan, are to:

1.  Meet Customer Requirements

2.  Meet Stakeholder Requirements

3.  Measure Goodness of IV&V Products and Services

4.  Measure Goodness of Research

5.  Measure Goodness of Outreach

6.  Optimize Government Staff for Projects

7.  Optimize Resources for Projects

8.  Optimize Implementation of Projects

9.  Increase Staff Technical Proficiency

# Scope {#scope .Style-Heading-1-+-Before:--0-pt-After:--0-pt}

> This document applies to the work performed under the scope of the
> NASA IV&V Facility's ISO certification:

-   Independent Software Verification and Validation

-   System Software Independent Assessments

-   Systems and Software Engineering Research

-   Software Support for the Office of Safety and Mission Assurance
    (OSMA)

> Additionally, this document applies to the IMS procedures that
> facilitate the accomplishment of the mission established in the NASA
> IV&V Facility Implementation Plan. To accomplish its mission, the NASA
> IV&V Facility has embarked on a process to establish an increased
> value-added/needed presence within the NASA community. The process
> centers around its main purpose of offering needed software services,
> including IV&V of the critical software under development, systems
> engineering support, and software assurance research.
>
> To accomplish its mission, the NASA IV&V Facility must execute
> successfully in its core functional areas. Understanding the key
> elements of its mission allows NASA IV&V Facility civil service
> employees and contractors to advance the NASA IV&V Facility's mission
> across several primary areas of focus (Functional Organizations, or
> pillars). The following diagram offers a graphic representation of how
> the NASA IV&V Facility relates those pillars to mission fulfillment.
>
> ![](media/image1.jpeg){width="4.5in" height="3.5in"}
>
> The three pillars and Plans and Programs, supported by the Foundation
> (or Operations Functional Organization), provide the means by which
> the NASA IV&V Facility fulfills its ultimate mission, which is the
> complete satisfaction of internal and external customers and
> stakeholders. The Resource Management Office (RMO) and Knowledge
> Management Functional Organizations are currently being defined by
> Facility Management. These Functional Organizations are not depicted
> in the above diagram.

## Foundation/Operations

To effectively and efficiently perform work related to the three pillars
and the NASA IV&V Facility's mission, the Foundation provides a safe and
well-equipped environment that is conducive to high performance, and is
supportive of individual and team productivity. The Foundation also
provides functional sub-groups that support the work related to the
three pillars. Thus, the Foundation consists of the Core Modeling,
Engineering Services, Information Technology (IT), Institutional
Services, Operations and Maintenance (O&M), and Tools groups. Through
the provision of an effective and efficient Foundation, the work
performed within the three pillars will be successful.

## IV&V Services

> The IV&V Services pillar strives to improve software safety,
> reliability, and quality of NASA programs and missions through
> effective applications of systems and software IV&V methods,
> practices, and techniques. The IV&V Services pillar includes all
> aspects of delivering the highest quality state-of-the-art IV&V
> services to customers. The IV&V Services pillar also includes
> activities that support establishing the NASA IV&V Facility as the
> preeminent leader in IV&V expertise, tools, and processes. The IV&V
> Services pillar is the principal reason for the NASA IV&V Program and
> NASA IV&V Facility's existence.

## Research

> The Research pillar represents the many research efforts undertaken to
> improve and advance software assurance methods, practices, and tools.
> The Research pillar consists of two parts: 1), the day-to-day
> oversight and management of the Software Assurance Research Program
> (SARP), sponsored by the OSMA, and 2), the NASA IV&V Facility's own
> internally funded research program.

The Research pillar also enables the NASA IV&V Program to keep pace with
developing technologies and to find effective ways of performing IV&V.

## Outreach

> The Outreach pillar represents a commitment to participate in the
> vitality of the communities that host and surround the NASA IV&V
> Facility. The Outreach pillar includes a number of proactive services,
> including education and economic development. The Outreach pillar also
> requires the NASA IV&V Facility to engage the public in the experience
> and benefit of exploration and discovery.

## Plans and Programs

> Plans and Programs supports all Agency goals and NASA IV&V Facility
> Functional Organizations by providing IV&V strategic planning
> activities, fiscal year (FY) budget formulations, and IV&V Project
> identification and initiation. Plans and Programs also supports all
> domestic and foreign non-NASA relationships for information exchange.

# Organization {#organization-1 .Style-Heading-1-+-Before:--0-pt-After:--0-pt}

> The NASA IV&V Facility comprises the following Functional
> Organizations: Outreach, Research, IV&V Services, Foundation, and
> Plans and Programs.
>
> The NASA IV&V Program is a NASA Program that is directly supported by
> the IV&V Services Functional Organization, and was established in
> accordance with NASA Policy Directive (NPD) 2820.1C, *NASA Software
> Policy*. The NASA IV&V Program is delegated from the Associate
> Administrator (AA) of OSMA, and assigned to the Goddard Space Flight
> Center (GSFC) Director. The NASA IV&V Facility Director serves as the
> NASA IV&V Program Manager, reporting directly to the GSFC Director.
> OSMA maintains functional oversight.
>
> A NASA-level Board of Directors, comprised of the Mission Directorate
> AAs, Chief Engineer, Chief Information Officer (CIO), and with the
> GSFC Director and NASA IV&V Facility Director as ex officio members,
> will advise the Chief Safety and Mission Assurance Officer on the
> funding requirement and allocation of IV&V services among NASA's
> programs and projects on an annual basis. The NASA IV&V Facility
> funding requirement will be submitted as part of the OSMA Program
> Operating Plan (POP) process.
>
> The following organizational charts depict the NASA IV&V Facility's
> relationship with GSFC within Code 100, the NASA IV&V Board of
> Directors (IBD) and the OSMA, and the Functional Organizations within
> the NASA IV&V Facility.

## Code 100

> The following chart depicts how the NASA IV&V Facility is managerially
> attached to GSFC. Note that the NASA IV&V Facility Director is the
> Program Manager within Code 100, reporting directly to the GSFC
> Director.

![](media/image2.png){width="5.979166666666667in"
height="4.551388888888889in"}

Figure 1 -- Code 100 Organization

> Please refer to the [GSFC Organization
> Chart](http://www.nasa.gov/centers/goddard/about/org2.html) for a
> current representation of Code 100.

## NASA IV&V Program

> The following chart depicts the NASA IV&V Program's relationship with
> NASA Headquarters, the OSMA, the IBD, and GSFC.

![](media/image3.wmf)

Figure 2 -- NASA IV&V Program Organization

## Functional Organization Structure

> The following chart depicts the NASA IV&V Facility's Functional
> Organizations (IV&V Services, Research, Outreach/Communications, Plans
> and Programs, Foundation/Operations, Knowledge Management, and RMO).
> Each Functional Organization has a Chief who manages personnel and
> work performed.

![](media/image4.wmf)

**Figure 3 -- NASA IV&V Facility Organization**

# IMS Document Application {#ims-document-application .Style-Heading-1-+-Before:--0-pt-After:--0-pt}

> This section describes the NASA IV&V Facility's Functional
> Organizations and the IMS documents that support them. The IMS
> documents describe processes relating to work performed by all NASA
> IV&V Facility Functional Organizations. For a graphical depiction of
> the ISO 9001:2000 Standard requirements applied to the IMS documents
> and Functional Organizations, see [Appendix C -- ISO Standard
> Requirement Mapping Diagram](#AppendixC).
>
> The ISO 9001:2000 Standard mandates that all quality management
> systems shall address six required areas:

-   Control of Documents

-   Control of Records

-   Internal Audits

-   Control of Nonconforming Product

-   Corrective Action

-   Preventive Action

> These six areas required by the ISO 9001:2000 Standard are addressed
> in Sections 4.3, *IV&V Services*, and 4.6, *IMS*.

## Waiver Request and Approval Process

> Any requirement in the IMS can be waived with proper justification and
> approval. A request for waiver shall be submitted using Form 1009,
> *Waiver Request and Approval*, and shall be approved by the
> requirement's PO and the IMS Representative. The PO and the IMS
> Representative may seek, or require the requester to seek, additional
> reviews or approvals as they deem appropriate. The completed original
> Form 1009 shall be placed in the file associated with the process
> being waived.

## Shared Processes

> The following processes are shared across all Functional
> Organizations.

### Infrastructure

> The IMS establishes processes for requesting O&M services, performing
> technical and financial contract management, collecting, reporting,
> and maintaining metrics, submitting and processing requests for access
> to NASA IV&V Tools Laboratory resources, defining configuration
> management functions and processes, and performing risk management
> throughout the life cycle of a project.
>
> The following IMS documents describe the processes performed to
> support the Infrastructure:

-   IVV 04, *Operations and Maintenance Services Request Process*

-   IVV 08, *Contracting Officer Technical Representative (COTR)*

-   IVV 09-9, *Risk Management*

-   IVV 10, *Software and Hardware Configuration Management*

-   IVV 12, *NASA IV&V Facility Metrics*

-   IVV 20, *NASA IV&V Tools Lab Request Process*

-   IVV 20-1, *World Wide Web Resource Review and Approval*

### Financial Management

> The IMS establishes methods for ensuring acquired products and
> services conform to specified requirements, initiating and processing
> a Procurement Request (PR), processing procurements for Grants and
> Cooperative Agreements, receiving, distributing, tracking, and
> reporting funding and financial activities, and requesting Director's
> Discretionary Funding (DDF) and/or O&M funding.
>
> The IVV 07 and IVV 06 series of IMS documents describe the processes
> performed to support financial management.

### Resource Management

> The IMS establishes methods for documenting the administrative
> activities that are governed, performed, and monitored from the NASA
> IV&V Facility Administrative Office (Administrative Office),
> requesting and managing supplies, recording and monitoring
> Administrative Action Items (AAIs), and performing functions related
> to human resource management.
>
> The following IMS documents describe the processes performed to
> support the resource management:

-   IVV 02, *Administrative Controls*

-   IVV 18, *Human Resources*

## IV&V Services

> The IMS establishes methods for providing IV&V technical services to
> customers, performing project management, gathering lessons learned
> throughout the life cycle of an IV&V Project, and performing project
> startup.
>
> The following IMS documents describe the processes performed to
> support IV&V Services:

-   IVV 09-1, *Independent Verification and Validation*

-   IVV 09-4, *Project Management*

-   IVV 09-4-2, *Lessons Learned*

-   IVV 09-8, *Project Startup*

> IVV 09-4, *Project Management*, addresses "Control of Nonconforming
> Product", one of the six areas required by the ISO 9001:2000 Standard.

## Research

> The IMS establishes methods for NASA IV&V Facility Research Program
> planning, proposal solicitation, evaluation and selection, and
> initiative contracting and management, which includes the management
> and publication of research results.
>
> The IVV 09-3 series of IMS documents describe the processes performed
> to support the NASA IV&V Facility Research Program.

## Outreach

> The IMS establishes guidelines for defining and managing the NASA IV&V
> Facility Outreach Program through a number of measures, including
> internal and external communications, media, and educational outreach
> programs.
>
> IVV 19, *Outreach,* describes the processes performed to support the
> NASA IV&V Facility Outreach Program.

## IMS

> The IMS establishes processes for managing IMS-controlled
> documentation and data, implementing corrective and preventive action
> processes that track the identification and resolution of product and
> process nonconformities, managing quality records, and administering
> the NASA IV&V Facility's Internal Assessment Audit Program.
>
> These IMS processes apply to all NASA IV&V Facility Functional
> Organizations and address the majority of ISO 9001:2000 Standard
> requirements.
>
> The following documents directly support IMS implementation and
> administration. These documents also address five of the six areas
> required by the ISO 9001:2000 Standard.

-   IVV 05, *Document and Data Control*

    -   Addresses "Control of Documents" requirement

-   IVV 14, *Corrective and Preventive Action*

    -   Addresses "Corrective Action" and "Preventive Action"
        requirements

-   IVV 16, *Control of Records*

    -   Addresses "Control of Records" requirement

-   IVV 17, *Internal Quality Audits*

    -   Addresses "Internal Audits" requirement

The following appendices contain content maintained in separate
documents. Follow the links provided to view the documents.

#  {#section .Closing}

# Appendix A -- Acronyms and Definitions {#appendix-a-acronyms-and-definitions .Closing}

<http://www.nasa.gov/centers/ivv/doc/192128main_IVV_QM_A.doc>

# Appendix B -- Responsibilities and Authorities {#appendix-b-responsibilities-and-authorities .Closing}

<http://www.nasa.gov/centers/ivv/doc/192130main_IVV_QM_B.doc>

# Appendix C -- ISO Standard Requirement Mapping Diagram {#appendix-c-iso-standard-requirement-mapping-diagram .Closing}

[[]{#AppendixC
.anchor}http://www.nasa.gov/centers/ivv/doc/192132main_IVV_QM_C.doc](http://www.nasa.gov/centers/ivv/doc/192132main_IVV_QM_C.doc)