Logistics Services A-76 Study

U.S. Department of Energy

![](media/image1.png){width="1.8145833333333334in" height="1.875in"}

**PERFORMANCE WORK STATEMENT**

**Submitted to:**

**Brian Costlow, CA Team Leader**

**Laurie Morman, Deputy CA Team Leader**

**U.S. Department of Energy**

**Suite 4A-191**

**1000 Independence Avenue, SW**

**Washington, DC 20585**

**June** **16, 2004**

**CID \# 0103ME03841.000**

# Table of Contents {#table-of-contents .Like-Heading-1-not-TOC}

[Section 1: Introduction 1](#introduction)

[1.1 Overview 1](#overview)

[1.2 Overview of Document Layout 1](#overview-of-document-layout)

[1.2.1 PWS Structure 1](#pws-structure)

[1.2.2 Technical Exhibits 1](#technical-exhibits)

[Section 2: Scope of Work 2](#scope-of-work)

[2.1 Work Description 2](#work-description)

[2.1.1 Functional Areas 2](#functional-areas)

[2.1.2 Work Locations 2](#work-locations)

[2.1.3 Workload Information 2](#workload-information)

[2.2 Organizational Description 2](#organizational-description)

[2.2.1 Mission Statement 2](#mission-statement)

[2.2.2 Organization History 2](#organization-history)

[Section 3: Performance Objectives and Measures
4](#performance-objectives-and-measures)

[3.1 Headquarters\--Forrestal Complex
4](#headquarters--forrestal-complex)

[3.1.1 Facilities and Building Maintenance and Management
4](#facilities-and-building-maintenance-and-management)

[3.1.2 Transportation and Travel Management and Motor Vehicle
Maintenance
14](#transportation-and-travel-management-and-motor-vehicle-maintenance)

[3.1.3 Supply and Logistics Operations
17](#supply-and-logistics-operations)

[3.2 Headquarters\--Germantown Complex
22](#headquarters--germantown-complex)

[3.2.1 Facilities and Building Maintenance and Management
22](#facilities-and-building-maintenance-and-management-1)

[3.2.2 Transportation and Travel Management and Motor Vehicle
Maintenance
35](#transportation-and-travel-management-and-motor-vehicle-maintenance-1)

[3.2.3 Supply and Logistics Operations
38](#supply-and-logistics-operations-1)

[3.3 Albany Research Center (ARC) 43](#albany-research-center-arc)

[3.3.1 Facilities and Building Maintenance and Management
43](#facilities-and-building-maintenance-and-management-2)

[3.3.2 Transportation and Motor Vehicle Management
50](#transportation-and-motor-vehicle-management)

[3.3.3 Supply and Logistics Operations
51](#supply-and-logistics-operations-2)

[Section 4: Key Personnel 54](#personnel)

[4.1 Project Manager 54](#project-manager)

[Section 5: General Requirements 55](#general-requirements)

[5.1 Service Management 55](#service-management)

[5.1.1 Service Provider Management Requirements
55](#service-provider-management-requirements)

[5.2 Service Provider Personnel 55](#service-provider-personnel)

[5.2.1 Service Provider Employees 55](#service-provider-employees)

[5.2.2 Employee Roster 55](#employee-roster)

[5.2.3 Organizational Chart 56](#organizational-chart)

[5.2.4 Employee Training 56](#employee-training)

[5.2.5 Employee Conduct 56](#employee-conduct)

[5.2.6 Personnel Requirements 56](#personnel-requirements)

[5.2.7 Interfaces 57](#interfaces)

[5.3 Reporting and Records Maintenance
57](#reporting-and-records-maintenance)

[5.3.1 Criteria 58](#criteria)

[5.3.2 Programmed Reporting Requirements
58](#programmed-reporting-requirements)

[5.3.3 Un-Programmed Requirements 58](#un-programmed-requirements)

[5.3.4 Access to Data and Information
59](#access-to-data-and-information)

[5.3.5 Marking Proprietary Information
59](#marking-proprietary-information)

[5.3.6 Publications/Technical Library
59](#publicationstechnical-library)

[5.3.7 Equipment Manuals, Supply Catalogs and Forms
59](#equipment-manuals-supply-catalogs-and-forms)

[5.4 Safety and Occupational Health 60](#safety-and-occupational-health)

[5.4.1 Safety and Occupational Health Plan/Program
60](#safety-and-occupational-health-planprogram)

[5.4.2 Inspections 61](#inspections)

[5.4.3 Unsafe Conditions 61](#unsafe-conditions)

[5.4.4 Safety Training 62](#safety-training)

[5.4.5 Fire Safety 62](#fire-safety)

[5.4.6 Protective Equipment and Clothing
62](#protective-equipment-and-clothing)

[5.4.7 Emergency Situations and Accident Reporting
62](#emergency-situations-and-accident-reporting)

[5.4.8 Environmental Protection 63](#environmental-protection)

[5.4.9 Weapons Restrictions and Control
63](#weapons-restrictions-and-control)

[5.4.10 Asbestos Program 63](#asbestos-program)

[5.5 Security 64](#security)

[5.5.1 General 64](#general)

[5.5.2 Personnel Security Clearances 64](#personnel-security-clearances)

[5.5.3 Personnel ID Requirements 64](#personnel-id-requirements)

[5.5.4 Physical Security 64](#physical-security)

[5.5.5 Information Security Plan 64](#information-security-plan)

[5.5.6 Restricted Areas 65](#restricted-areas)

[5.6 Key Control 65](#key-control)

[5.7 Other General Information 65](#other-general-information)

[5.7.1 Certifications, Licenses and Permits
65](#certifications-licenses-and-permits)

[5.7.2 Uniform Requirements 66](#uniform-requirements)

[5.7.3 Warranty Maintenance 66](#warranty-maintenance)

[5.7.4 Inspection by Government Agencies
66](#inspection-by-government-agencies)

[5.7.5 Fraud, Waste and Abuse 67](#fraud-waste-and-abuse)

[5.7.6 Conservation of Utilities 67](#conservation-of-utilities)

[5.7.7 Facility Energy Conservation Program
67](#facility-energy-conservation-program)

[5.7.8 Hours of Operation and Government Holidays
67](#hours-of-operation-and-government-holidays)

[5.7.9 Emergency Situations and Special Events
68](#emergency-situations-and-special-events)

[5.7.10 Strike Contingency Plan 69](#strike-contingency-plan)

[5.7.11 Work Performed at Facilities Characterized as Historical
Properties
69](#work-performed-at-facilities-characterized-as-historical-properties)

[Section 6: Government Provided Property and Services
70](#government-provided-property-and-services)

[6.1 General 70](#general-1)

[6.1.1 Service Provider Accountability
70](#service-provider-accountability)

[6.1.2 Inventory Management 70](#inventory-management)

[6.1.3 Periodic Inventory 70](#periodic-inventory)

[6.1.4 Phase-Out Inventory 71](#phase-out-inventory)

[6.1.5 Security 71](#security-1)

[6.1.6 Joint Use 71](#joint-use)

[6.1.7 Change of Status for GPP 71](#change-of-status-for-gpp)

[6.2 Government Provided Facilities 72](#government-provided-facilities)

[6.2.1 General 72](#general-2)

[6.2.2 Final Condition 72](#final-condition)

[6.2.3 Government Access 72](#government-access)

[6.3 Government Provided Utilities 72](#government-provided-utilities)

[6.4 Government Provided Equipment 73](#government-provided-equipment)

[6.4.1 Accountability 73](#accountability)

[6.4.2 Right to Withdraw GPE. 73](#right-to-withdraw-gpe.)

[6.4.3 Replacement 73](#replacement)

[6.4.4 Information Technology Equipment
73](#information-technology-equipment)

[6.4.5 GSA Vehicles 74](#gsa-vehicles)

[6.5 Government Provided Material 74](#government-provided-material)

[6.5.1 General 74](#general-3)

[6.5.2 Requests For and Stocking of Material
74](#requests-for-and-stocking-of-material)

[6.5.3 Fuel 75](#fuel)

[6.6 Government Provided Services 75](#government-provided-services)

[6.6.1 Emergency Services 75](#emergency-services)

[6.6.2 Communications 75](#communications)

[6.6.3 Mail and Other Correspondence 76](#mail-and-other-correspondence)

[6.6.4 Printing 76](#printing)

[6.6.5 Trash Removal 76](#trash-removal)

[Section 7: Service Provider FURNISHED Property and Services
77](#service-provider-furnished-property-and-services)

[7.1 General 77](#general-4)

[7.1.1 Provision, Storage, and Removal
77](#provision-storage-and-removal)

[7.1.2 Separation or Commingling of Property
77](#separation-or-commingling-of-property)

[7.2 Facilities and Utilities 77](#facilities-and-utilities)

[7.3 Equipment and Supplies 77](#equipment-and-supplies)

[7.3.1 Compliance with Requirements 78](#compliance-with-requirements)

[7.3.2 Marking 78](#marking)

[7.3.3 Unserviceable Service Provider Equipment
78](#unserviceable-service-provider-equipment)

[7.3.4 Personal Use Tools 78](#personal-use-tools)

[7.3.5 Personal Protective Equipment 78](#personal-protective-equipment)

[7.3.6 Equipment Plan 78](#equipment-plan)

[7.4 Services Provided by the Service Provider
79](#services-provided-by-the-service-provider)

[7.4.1 Communication Services 79](#communication-services)

[7.4.2 Housekeeping 79](#housekeeping)

[Section 8: Transition Plan 80](#transition-plan)

[8.1 Transition Planning 80](#transition-planning)

[8.1.1 Phase-In Period 80](#phase-in-period)

[8.1.2 Phase-Out Period 80](#phase-out-period)

[Appendix A: Definitions and Acronyms A-1](#definitions-and-acronyms)

[A.1 Definitions A-1](#definitions)

[A.2 Acronyms A-9](#acronyms)

[Appendix B: Technical Library B-1](#technical-library)

[B.1 Reference B-1](#reference)

**TECHNICAL EXHIBITS (TE):**

TE 2-1: Facility Location Descriptions

TE 3-1: Historical and Projected Workload Estimates

TE 3-2: Performance Requirements Summary

TE 3-3: Required Reports

TE 3-4: Security Clearance Requirements

TE 6-1: Government Provided Facilities

TE 6-2: Government Provided Equipment

TE 6-3: Government Provided Software and Systems

# Introduction

## Overview

The purpose of this Performance Work Statement (PWS) is to describe the
performance objectives for logistics services for the Department of
Energy (DOE). For purposes of this document, the term "Service Provider"
refers to either the Government or private sector organization
performing the work under this PWS. This document contains all
information available at the time of publication relating to
administrative and technical responsibilities, performance requirements,
and workload estimates, and will form the basis for Commercial
Activities (CA) contracting efforts.

The Service Provider shall exercise management and operational control
over and retain full responsibility for performance requirements set
forth in this PWS.

## Overview of Document Layout

### PWS Structure

This PWS is structured according to Sections and relevant Technical
Exhibits (TEs) as follows:

1\. Introduction

2\. Scope of Work

TE 2-1: Facility Location Description

3\. Performance Objectives and Measures

TE 3-1: Historical and Projected Workload Estimates

TE 3-2: Performance Requirements Summary

TE 3-3: Required Reports

TE 3-4: Security Clearance Requirements

4\. Personnel

5\. General Requirements

6\. Government Provided Property and Services

TE 6-1: Government Provided Facilities

TE 6-2: Government Provided Equipment

TE 6-3: Government Provided Software and Systems

7\. Service Provider Furnished Property and Services

8\. Transition Plan

Appendix A: Definitions and Acronyms

Appendix B: Technical Library (Regulations/Directives)

### Technical Exhibits

TEs are used to provide supplementary information and are in the form of
charts, tables and narratives, etc. The TEs provided in this PWS may be
referenced from any Section, and are identified by Section number, TE
number and page number (i.e., TE 3-1-1).

# Scope of Work

## Work Description

### Functional Areas

Logistics functional areas covered under this PWS include: Facility and
Buildings Maintenance and Management, Transportation Management and
Motor Vehicle Maintenance, and Supply and Logistics Operations. Specific
workload objectives and measures for the functional areas are described
in Section 3: Performance Objectives and Measures, as required at each
location.

### Work Locations

Workload to be performed by the Service Provider under this PWS is
required at the following locations: Headquarters (HQ) Forrestal, HQ
Germantown, and Albany Research Center (ARC). Information on each
location is included in TE 2-1: Facility Location Description.

### Workload Information

Workload data is presented in TE 3-1: Historical and Projected Workload
Estimates for each location by functional area. The workload information
displayed in the text and in the TE is based on actual fiscal year (FY)
data, where available, or has been extrapolated to represent estimated
annual workload, where less than one year's data was available.

This workload is provided to assist offerors in proposal preparation and
shall not be a limiting factor on the Service Provider\'s obligation to
perform all services described in this PWS to the required level of
effort.

## Organizational Description

### Mission Statement

The DOE's mission is:

-   To foster a secure and reliable energy system that is
    environmentally and economically sustainable

-   To be a responsible steward of the Nation's nuclear weapons and
    nuclear materials

-   To clean up the environment from the legacy of early nuclear weapons
    development activities

-   To lead in the physical sciences and advance the biological,
    environmental, and computational sciences

-   To provide premier scientific instruments for the Nation's research
    enterprise

### Organization History

The origins of the DOE can be traced to the Manhattan Project and the
race to develop the atomic bomb during World War II. In 1942, the U.S.
Army Corps of Engineers established the Manhattan Engineer District,
which later became the Atomic Energy Commission.

The extended energy crisis and the changing needs of the 1970\'s,
however, soon demonstrated the need for unified energy organization and
planning. In response, the Atomic Energy Commission was abolished and
the DOE Organization Act brought the federal government\'s agencies and
programs into a single agency. The DOE, activated on October 1, 1977,
assumed the responsibilities of the Federal Energy Administration, the
Energy Research and Development Administration, the Federal Power
Commission, and parts and programs of several other agencies.

Today, the DOE contributes to the future of the nation by ensuring our
energy security, maintaining the safety and reliability of our nuclear
stockpile, cleaning up the environment from the legacy of the Cold War,
and developing innovations in science and technology. The Department's
nationwide complex consists of HQ and field organizations, national
laboratories, nuclear weapons production plants, power marketing
administrations, and special-purpose offices at over 50 major
installations in 35 states.

# Performance Objectives and Measures 

Note that each performance objective below has associated workload in TE
3-1: Historical and Projected Workload Estimates, and performance
measures and standards referenced in TE 3-2: Performance Requirements
Summary (PRS), directly following this section. TE 3-3: Required Reports
refers to reports required in each of the sections below, and includes
the relevant reference number. TE 3-4: Security Clearance Requirements
documents the security clearance levels required by each task.

When considering applicable skills and quantities of labor hours needed
to accomplish the Performance Work Statement, firms will refer to
Technical Exhibit 3-1: "Historical and Projected Workload Estimates"

## Headquarters\--Forrestal Complex

### Facilities and Building Maintenance and Management

#### Provide Inspection Support

##### Perform Inspection of Daily and Periodic Custodial Work

The Service Provider shall perform inspection of daily and periodic
custodial work (so that the entire facility is inspected every thirty
business days) in accordance with (IAW) all applicable directives and
guidance including the Delegation Agreement between General Services
Administration (GSA) and DOE. Customers include all personnel at the
Forrestal Complex (including the Child Development Center), Custodial
Contracting Officer's Representative (COR), the Buildings Manager, and
the Assistant Buildings Manager or designee.

The Service Provider shall ensure that contracted custodial services
(including integrated pest management, recycling, trash removal & snow
removal) are completed as to the scope and duties within the awarded
performance contract for the Forrestal Complex. Copies of contract
statements of work are provided in the Technical Library. The Service
Provider shall make detailed inspections of the work while it is in
progress and after it has been completed. Duties associated with the
inspection of all phases of the cleaning operation (approximately
1,372,800 square feet of space) for the Forrestal Complex, and the Child
Development Center (approximately 7,800 square feet). Normally, a
sampling method of inspection will be used and the Service Provider will
determine the areas to be inspected by using his/her knowledge of the
building and the requirements of DOE and its custodial contractor.
Inspections are made during different shifts as necessary to inspect all
facets of the cleaning operations IAW the custodial cleaning contract
scope of work (Appendix B). If cleaning standards are not being met, the
Service Provider must be able to determine the degree of noncompliance
and convey his/her findings in writing to the Buildings Manager or
designee. The Service Provider shall develop a daily inspection schedule
so that the entire facility is inspected every thirty business days. The
SP shall escort custodial contractors as required.

The Service Provider shall inspect the custodial contractor to ensure
that the contractor is using the proper cleaning techniques and
materials and is performing their work in a safe manner in order to
protect the building and its occupants. The Service Provider shall
resolve minor disputes with the custodial services contractors on
compliance/performance of the contract. If the situation warrants (i.e.,
deficiencies), the Service Provider shall notify the Facilities
Management Specialist, Assistant Buildings Manager, or the Buildings
Manager.

The Service Provider shall monitor the contractor's sign-in and sign-out
log to determine contract compliance and shall maintain a daily file
folder for each contract. Daily and periodic reports using GSA Standard
Form (SF)-64 (periodic) and GSA SF-1181A (daily) shall be completed.

The Service Provider shall ensure that the custodial contractor responds
to all emergency and special event calls during the prescribed contract
hours and time limits. Historically, an average of 24 special event
calls are experienced annually. The Service Provider may be required to
work emergency duty or respond to emergency or special event calls
anytime, day, night, weekends, or holidays.

##### Perform Inspection of Operations & Maintenance and Repair Performance 

The Service Provider shall perform inspections of federal and contractor
operations & maintenance (O&M) and repair performance IAW all applicable
directives and guidance, to include: Reference Tour and Watch
Guidelines; GSA PM Guidelines; GSA Delegation of Authority for Building
Operations and Maintenance of Real Property for the Forrestal Complex;
Executive Orders (EOs) 13101 (Greening the Government through Waste
Prevention, Recycling, and Federal Acquisition) and 13123 (Greening the
Government through Efficient Energy Management (EM)); National Electric
Code; American Society of Heating, Refrigeration, and Air Conditioning
Engineers (ASHRAE) standards; American National Standards Institute
(ANSI) Publications; Uniform Plumbing Code; Uniform Mechanical Code;
Manufacturer recommendations; Washington Suburban Sanitation Commission
(WSSC) requirements; and Occupational Safety and Health Administration
(OSHA) guidelines. Customers include all personnel at the Forrestal
Complex (including the Child Development Center), COR, and the Buildings
Manager or designee.

The Service Provider shall support the administrative coordination of
the PM and repair program, to include: scheduling, notification of
occupants, reporting, escorting personnel without the appropriate
clearance, inspecting the work of all trades as identified below in
Section 3.1.1.3, and verifying that the PM database and other tracking
databases are maintained and updated. The Service Provider shall provide
text reports and flow-charts to the Buildings Manager to track/compare
weekly PM and Service Calls.  Comparisons should be for current year to
previous year. The Service Provider must ensure that all PM activities
are accomplished during the scope of review required for the Forrestal
Complex. The Service Provider is responsible to move equipment,
furniture, and other materials as necessary to inspect the work.

The Service Provider shall be responsible for assisting in
implementation of the PM program. This involves coordinating,
monitoring, and inspecting 10% of the PM, service calls, repairs and
improvements daily. The Service Provider shall randomly inspect and
write inspection reports on building systems operations, PM, service
calls, and repair work that are performed by the Service Provider's
personnel or subcontractors.

The Service Provider shall hand revise drawings associated with building
systems and structures that are modified. The Service Provider shall
ensure that contracted services are in compliance with all pertinent
drawings and specifications, as provided in the awarded performance
contract for the Forrestal Complex, including but not limited to the
following: maintenance, repairs, and adjustments of all types of
mechanical equipment including complex, integrated electronic control
and sophisticated logic systems such as the Energy Management and
Control System (EMCS) at Forrestal, which uses Siemens Building
Technology-Landis Division System 600 with Insight Apogee[^1] and
oversees contractors in the overhaul of electronic, pneumatic, pressure
and electric controls. The Service Provider shall work from complex
contract drawings and specifications including schematic wiring
diagrams; shall interpret layout detail prints, specifications, code
requirements; and shall utilize standard trade publications and
practices. The Service Provider shall also monitor and coordinate this
activity as it relates to the DOE HQ recycling program to include scrap
materiel.

The Service Provider shall inspect the work of contractors and Service
Provider personnel in performing a variety of trade and craft functions
associated with building cleaning, service calls, maintenance, repairs,
and alterations (excluding tenant alterations) to the Forrestal Complex
including work in progress for compliance with contract requirements.
The Service Provider must have a thorough technical knowledge include
heating, ventilation, air conditioning, plumbing, steam fitting,
electrical, carpentry and cleaning. The Service Provider shall visually
check and measure various systems and components to assure that O&M and
repair contractors are meeting specifications of their contract
requirements, DOE requirements, standards, etc., and that the work meets
applicable code requirements. The Service Provider shall oversee other
contractor and Service Provider personnel to ensure that they are
following safe work practices, and shall escort contractors and other
personnel when necessary.

The Service Provider shall write inspection reports on quality and
quantities of Service Provider work performed. The Service Provider
shall prepare progress, deficiency and completion reports on Service
Provider work inspected.

The Service Provider shall be able to use a wide variety of inspection
techniques with measuring devices including: moisture detectors to check
for leaks and condensation; dial indicators to check proper alignment of
motors and pumps; micrometers to check shafts, bearings, etc. on fans,
pumps, and compressors; torque wrenches to check proper assembly of
components of various mechanical systems such as plumbing, air
conditioning, and electrical; amprobes, voltmeters, and megohmeters for
checking voltage, current, and resistance in various electrical
circuits, motors, generators, relays, circuit breakers, controls, etc.;
and, infrared thermometers to inspect thermal systems such as checking
steam lines for proper operation.

#### Perform Space Management

##### Manage Space Allocation/Assignment

The Service Provider shall manage space allocation/assignment IAW all
applicable directives and guidance, to include: 41CFR- Ch.101, ADA
Compliance Guide, UFAS, GSA Design Guidelines: Public Building Service
Publication (PBS P) 3430.1 Quality Standards for Design and
Construction, PBS P 3410.1c Instructions to Contract Architect
Engineers, PBS P 3425.8A Criteria for Federal Office Building, National
Fire Protection Association (NFPA) Code, American Institute Architects
Master Specifications (all divisions), 29 CFR-OSHA Guidelines, and
Environmental Protection Agency (EPA) Guidelines. Customers include all
personnel at the Forrestal Complex (including the Child Development
Center) and satellite lease locations (currently 950 L'Enfant Plaza SW,
955 L'Enfant Plaza SW, the Ardmore-Ardwick Warehouse (Landover, MD) or
any future locations in the metro area).

The Service Provider shall develop and update as-built drawings, conduct
surveys of existing conditions, and update current as-built drawings
using AutoCAD (or future industry standards adopted by GSA or DOE). The
Service Provider shall ensure that current and accurate as-built
drawings are provided and maintained for all building systems and
structures. The Service Provider shall create key plans using AutoCAD
and maintain a database of space assigned by program (organization):
developed by location in building, by building, and by HQ-wide. The
Service Provider shall also plan, develop, and implement all moves of
personnel and equipment; provide complete systematic service; support
the setup of new or temporary organizations; and determine space
requirements and assure requirements are satisfied.

##### Manage Space Utilization

The Service Provider shall manage space utilization IAW all applicable
directives and guidance, to include: CFR-41 Ch.101. Customers include
all personnel at the Forrestal Complex (including the Child Development
Center), satellite lease locations (currently 950 L'Enfant Plaza SW, 955
L'Enfant Plaza SW, the Ardmore-Ardwick Warehouse (Landover, MD) or any
future locations in the metro area).

The Service Provider shall manage space utilization by determining the
square feet per person statistics by program by location within a
building, by program by building, and by program HQ-wide. The Service
Provider shall develop and maintain detailed information on space
availability and requirements, study and analyze current and long-term
space requirements, analyze findings and develop alternatives for use of
space, and recommend establishment or revision of policies for use of
space.

##### Develop Space Analyses

The Service Provider shall develop space analyses IAW all applicable
directives and guidance, to include: CFR-41 Ch.101, ADA Compliance
Guide, UFAS, GSA Design Guidelines: PBS P 3430.1 Quality Standards for
Design and Construction, PBS P 3410.1c Instructions to Contract
Architect Engineers, PBS P 3425.8A Criteria for Federal Office Building,
NFPA Code, American Institute Architects Master Specifications (all
divisions), 29 CFR-OSHA Guidelines, and EPA Guidelines. Customers
include all personnel at the Forrestal Complex (including the Child
Development Center), satellite lease locations (currently 950 L'Enfant
Plaza SW, 955 L'Enfant Plaza SW, the Ardmore-Ardwick Warehouse
(Landover, MD) or any future locations in the metro area).

The Service Provider shall develop space analyses by reviewing key plans
and as-built drawings to develop options to meet space management
requirements. The Service Provider shall develop presentation packages
for management decision, providing graphic representation on key plans
of proposed options, pros and cons analysis, cost estimates, and
proposed schedules. Occasionally, this may include space studies using
scale drawings (1/8" = 1'--0") of partition plans and/or furniture,
telephone and electric plans. At times, multiple iterations of a
presentation package may be required to garner management approval.

##### Provide Space Planning

The Service Provider shall provide space planning IAW all applicable
directives and guidance including CFR-41 Ch.101, ADA Compliance Guide,
UFAS, GSA Design Guidelines: PBS P 3430.1 Quality Standards for Design
and Construction, PBS P 3410.1c Instructions to Contract Architect
Engineers, PBS P 3425.8A Criteria for Federal Office Building, NFPA
Code, American Institute Architects Master Specification (all
divisions), 29 CFR-OSHA Guidelines, and EPA Guidelines. Customers
include all personnel at the Forrestal Complex (including the Child
Development Center), satellite lease locations (currently 950 L'Enfant
Plaza SW, 955 L'Enfant Plaza SW, the Ardmore-Ardwick Warehouse
(Landover, MD) or any future locations in the metro area).

The Service Provider shall survey existing space conditions, obtain
programming information and coordinate all related requirements for
location changes. The Service Provider shall develop space studies
(concept designs), providing space studies for client review/comment,
incorporating changes requested by the client into space studies
(drawings), providing expertise in the areas of physical and technical
security, preparing and managing designs for HQ Security areas, and
obtaining client approval of final space studies. The Service Provider
shall prepare construction documents (drawings and specifications) from
the approved space study (or concept design), addressing fire
protection, life safety, physical and technical security procedures and
requirements, ADA compliance, UFAS requirements, and GSA mandated space
utilization and other requirements. The Service Provider shall prepare
Independent Government Estimates (IGE) for costs to complete
construction; provide construction documents and IGE (for bid process);
answer or clarify questions on drawings and specifications during bid
process and/or walk-throughs by construction contractors; review/approve
materiel submittals and/or shop drawings from construction contractors;
handle all drawings and specification requirements, government cost
estimates and time extensions for change orders as needed; and conduct
post occupancy evaluations. The Service Provider shall also update
as-built drawings to reflect new construction.

##### Provide General Management Services for Space Management Program

#####  {#section .unnumbered}

The Service Provider shall provide general management services for the
space management program IAW all applicable directives and guidance
including CFR-41 Ch.101; ADA Compliance Guide; UFAS; GSA Design
Guidelines: PBS P 3430.1 Quality Standards for Design and Construction,
PBS P 3410.1c Instructions to Contract Architect Engineers, and PBS P
3425.8A Criteria for Federal Office Building; NFPA Code; American
Institute Architects Master Spec (all divisions); 29 CFR-OSHA
Guidelines; EPA Guidelines; EOs: 13101 and 13123; and Means Building
Construction Cost Data. Customers include all personnel at the Forrestal
Complex (including the Child Development Center), satellite lease
locations (currently 950 L'Enfant Plaza SW, 955 L'Enfant Plaza SW, the
Ardmore-Ardwick Warehouse (Landover, MD) or any future locations in the
metro area).

In providing general management services for the space management
program, the Service Provider shall produce required reports; provide
and validate Facility Information Management System (FIMS) data; plan,
direct and evaluate performance of space management activities; provide
client communications related to space management issues; provide
technical advice and assistance to HQ staff regarding space management
and design services; and shall provide technical expertise in the areas
of AutoCAD (or industry standards adopted by GSA or DOE), Xerox Local
Area Network (LAN) administration and plotting and copying systems.

#### Facilities Operations & Maintenance and Repair

##### Perform Operation & Maintenance and Repair of Heating, Ventilation, Air Conditioning, and Refrigeration Systems and Associated Controls

The Service Provider shall perform O&M and repair of all equipment not
covered by existing commercial contractors including; heating,
ventilation, air conditioning, and refrigeration (HVACR) systems
(including high pressure steam/steam stations) and associated control
duties IAW all applicable directives and guidance including Tour and
Watch Guidelines; GSA Delegation of Authority for Building Operations
and Maintenance of Real Property for the Forrestal Complex; Manufacturer
Guidelines; EOs 13101 and 13123; GSA PM Guidelines; OSHA; ASHRAE
Standards; ANSI Publications; Sheet Metal and Air Conditioning
Contractors' Standards (SMACNA); NFPA Code; Uniform Mechanical Code; and
Uniform Plumbing Code. Customers include all personnel at the Forrestal
Complex (including the Child Development Center).

In performing the operation, maintenance and repair of all equipment not
covered by existing commercial contractors including; HVACR systems and
associated controls, the Service Provider shall be responsible for the
safe and proper operation of all HVACR equipment serving the Forrestal
Complex including water treatment systems. The Service Provider shall
submit two (2) schedules (Summer/Winter) for HVACR equipment operation
to the Buildings Manager or designee for review and approval. The
Service Provider shall continually monitor weather and indoor building
conditions in order to take necessary actions required to increase or
decrease steam and chilled water demands and to determine operating
parameters for the steam or chilled water supplied by the GSA
Heating/Cooling plant. The Service Provider must be fully qualified to
operate the Facility EMCS as installed. The System 600 version, Insight
Apogee is manufactured by Siemens Building Technology-Landis
Division[^2]. The Service Provider must be fully qualified to perform
regular PM, operation, repair, emergency procedures, and testing and
locating any deficiencies in the HVACR systems and associated control
systems of the Forrestal Complex. This includes diagnosing and
correcting indoor environmental (i.e. air quality) and other health and
safety issues, and troubleshooting other control systems of the
Forrestal Complex.

The Service Provider shall operate, adjust, modify, repair, install
components, and perform major and minor PM, as prescribed by the GSA and
DOE, and shall operate the Direct Digital Control (DDC)-based EMCS and
other assigned building automation and control systems for energy
conservation and occupant comfort. These systems monitor/control the
Forrestal Complex HVACR systems and related equipment and machinery as
well as a wide range and variety of critically-controlled environmental
areas such as the Computer Center, LAN rooms, Emergency Operations
Center, Telephone IX Switch Room, Communications Center, etc. The
Service Provider shall ensure the continuous operation and surveillance
of the building EMCS equipment and systems by constant vigilance,
analyzing readings and printout data, responding to alarms and ensuring
that appropriate remedial actions are taken to correct and resolve
appropriate systems indicators and functions. The Service Provider shall
maintain written records of all activities related to these functions.
The Service Provider shall provide daily (7-days/week) printouts to the
Buildings Manager from the EMCS, to ensure proper operation of building
systems.

The Service Provider shall continuously review existing EMCS computer
and control operations and analyze results. The Service Provider shall
generate a daily building systems status report and provide the report
to the Buildings Manager or designee. The Service Provider shall perform
a wide variety of repairs, many of which involve complex troubleshooting
activities relative to the EMCS. Troubleshooting and repair functions
include repairing and maintaining DDC hardware and actuators and a wide
variety of sensing devices (electronic, electric, and pneumatic) such
as: thermostats, humidistats, water detectors, heat sensors, printed
circuit boards and other ancillary components; and excludes software
programming/ reprogramming. The EMCS system is a proprietary product
from the Siemans, Inc. and is under commercial contract with the DOE.

The Service Provider shall assist in the implementation and execution of
the PM Program, as prescribed by the GSA and DOE, for all HVACR and
related equipment, such as: greasing fan bearings; replacing bearings,
gaskets and filters; checking/maintaining proper oil levels; testing for
refrigeration leaks and repairing leaks when found; replacing and
aligning various belts; maintaining/replacing valves, independent units,
and heat exchange coils; monitoring and adjusting mechanical, electrical
and electric/pneumatic controls; and observing and testing for correct
operation of all systems and other factors contributing to the proper
and efficient operation of the HVACR systems. The Service Provider may
occasionally develop sketches, specifications, and solicitations for
maintenance, repair, or improvement contracts.

The Service Provider shall maintain, repair, and calibrate existing
pneumatic, pneumatic/electric, and electric/pneumatic control systems
related to all HVACR equipment. The Service Provider shall tour all
mechanical rooms and check all systems including steam pressure reducing
stations, vacuum pumps, sump pumps, sewage ejection pumps, preheat
pumps, reheat pumps, hot water circulating pumps, fan coil pumps, air
handling units, fans, chillers, cooling towers, generators, and
independent systems. The Service Provider shall correct deficiencies
identified during the tour. The Service Provider shall tour and inspect
mechanical operating equipment three times daily and maintain a daily
tour and watch log. The Service Provider shall provide on-site coverage
24 hours a day, seven days a week. Watch hours referenced in TE 3-1
reflect this coverage and include performance of tours, and may include
performance of preventive maintenance, repairs and response to service
calls. The Service Provider shall maintain a strong interface with
supervisors and up-line team personnel for scheduling of priority work,
equipment (e.g., HVACR) malfunctions, and supply and material levels;
and shall assist, as directed, in the purchase and maintenance of stock
repair parts and supply levels for HVACR related materials to minimize
the downtime of equipment (refer to Section 6.5.2 for more information).
The Service Provider shall respond to complaints of HVACR failures and
other service calls in all areas, interface with occupants, and initiate
necessary repairs and/or modifications to alleviate the problem. The
Service Provider shall also interface, escort, and inspect, as assigned,
with GSA, DOE and contract personnel; review work and make appropriate
recommendations; and provide operational testing to ensure that jobs
(i.e., repairs/replacements/new installations) are satisfactorily
performed. The Service Provider must be fully competent in emergency
procedures and actions required during emergency situations.

The Service Provider shall perform minor HVACR repairs. This involves
dismantling the equipment, repairing or replacing worn parts, cleaning,
placing equipment back into proper working condition, and the painting
and labeling of equipment and piping in Mechanical Equipment Rooms
(MERs). The Service Provider shall perform monthly cleaning, annual
painting and spot painting of MERs as necessary in association with
repair and maintenance of equipment and shall detect, diagnose, test,
and locate equipment malfunctions. This includes, but is not limited to:
compressors, condensers, lubrication systems, evaporators and steam or
chilled water systems. The Service Provider shall be able to work on and
understand direct digital, pressure, and thermostatic controls. The
Service Provider is subject to change in tours of duty depending on the
urgency of repairs and is subject to recall in the event of any
emergency and shall participate in Pepco's Curtailable Load Program, to
reduce utility demand during high peak periods.

The Service Provider shall provide documentation of refrigerant losses
to the Refrigerant Management Plan and associated manifest documents for
the Forrestal Complex, shall provide an updated Refrigerant Management
Plan annually to the Buildings Manager or designee, and may be required
to work emergency duty or respond to emergency calls anytime, day,
night, weekends, or holidays. The Service Provider may requisition
equipment and supplies as necessary to maintain required level of
service (refer to Section 6.5.2 for further detail) and shall maintain
daily utility logs to document usage of: water, gas, electricity, steam,
chilled water, fuel oil and emergency electrical diesel generators. The
Service Provider shall manually verify and record fuel oil levels
against direct digital meter readings and shall provide a report of
usage logs to the Buildings Manager or designee as required. The Service
Provider shall be required to maintain a minimum of 90% fuel oil level
in all underground fuel oil tank systems.

The Service Provider shall submit all completed PM, repair and service
call work orders (WOs) to the Forrestal Help Desk upon completion of the
work.

The Service Provider shall liaison with the GSA Fire Alarm Shop and GSA
Switch Gear Shop for services they provide to the agency. The Service
Provider shall also liaison with other GSA and DOE construction
contractors for the purpose of coordinating and supporting HVACR and
systems outages and renovations IAW construction scopes of work.

The Service Provider shall be capable of performing these duties in and
around identified hazardous materials such as Asbestos Containing
Materials (ACM) and in difficult to reach locations or in confined
spaces. The Service Provider is responsible for moving equipment,
furniture and other materials as necessary to perform the work.

All Service Provider employees performing HVACR duties must be licensed
or competent to perform these duties at a Journeyman level with eight
years of experience (four of which are in commercial applications at the
Journeyman level) as a minimum performance requirement. Employees
performing work on refrigeration systems shall also have a Universal
Refrigerant Technician Certification and Chlorofluorocarbons (CFC)
License for Refrigeration.

##### Provide Plumbing and Pipefitting Services

The Service Provider shall provide plumbing and pipefitting services at
the Forrestal Complex IAW all applicable directives and guidance, to
include GSA PM Guidelines; GSA Delegation of Authority for Building
Operations and Maintenance of Real Property for the Forrestal Complex;
EOs 13101 and 13123; WSSC; OSHA; ASHRAE Standards and Uniform Plumbing
Code. Customers include all personnel at the Forrestal Complex
(including the Child Development Center).

The Service Provider shall perform maintenance, repair and replacement
of equipment not covered by existing commercial contracts including;
domestic hot and cold water systems; low, medium, and high-pressure
steam and condensate distribution systems; chilled water piping systems;
fan coil unit systems; drain systems; storm water systems; sewer
systems; high temperature water systems; hot water solar heating
systems; generator systems; drinking water systems; outdoor fountain
systems; pneumatic air systems; fire protection sprinkler systems; and
associated controls, valves, hangers, piping, and insulation. The
Service Provider shall also perform all or a combination of the
following tasks: plan and lay out work from blueprints, drawings,
technical manuals or specifications to include placement, pitch,
routing, elevation, expansion, and operation of piping systems and
associated components, equipment, and controls (manual, automatic, and
battery powered); and locate, diagnose trouble, and repair all systems
and associated components, equipment, and controls.

The Service Provider shall repair and replace toilets, urinals, sinks,
flush valves, faucets, drinking fountains, sewer lines, fire protection
sprinkler systems, radiators, risers, expansion joints, pressure
regulators, steam and drip leg traps, reducing valves, pumps, gauges,
and thermostats; and shall measure, cut, thread, assemble, weld, solder,
and hang pipes of various material types and sizes. The Service Provider
shall also install insulating material around pipes and fixtures; and
shall join, seal, and test systems and equipment for leak free
operation.

The Service Provider shall drain and refill all water systems in
coordination with others to include GSA fire alarm shop and other GSA
and DOE contractors. The Service Provider may be required to work
emergency duty or respond to emergency calls anytime, day, night,
weekends, or holidays. The Service Provider shall respond to complaints
of plumbing failures and other service calls in all areas, interface
with occupants, and initiate necessary repairs and/or modifications to
alleviate problems.

The Service Provider shall submit all completed PM, repair and service
call WOs to the Forrestal Help Desk upon completion of the work.

The Service Provider shall maintain a strong interface with supervisors
and up-line team personnel for scheduling of priority work, equipment
malfunctions, and supply and material levels; and shall assist, as
directed, in the purchase and maintenance of stock repair parts and
supply levels for plumbing related materials to minimize the downtime of
equipment (refer to Section 6.5.2 for further detail).

The Service Provider shall be capable of performing these duties in and
around identified hazardous materials such as ACM and in difficult to
reach locations or in confined spaces. The Service Provider is
responsible for moving equipment, furniture and other materials as
necessary to perform the work.

The Service Provider shall liaison with the GSA Fire Alarm Shop for
services they provide to the agency. The Service Provider shall also
liaison with other GSA and DOE construction contractors for the purpose
of coordinating and supporting plumbing systems outages and renovations
IAW construction scopes of work.

All Service Provider employees performing plumbing and pipefitting
duties must be licensed or competent to perform plumbing duties at a
Journeyman level with eight years of experience (four of which are in
commercial applications at the Journeyman level) as a minimum
performance requirement.

##### Provide Electrical Services

The Service Provider shall provide electrical services IAW all
applicable directives and guidance including : GSA PM Guidelines, GSA
Delegation of Authority for Building Operations and Maintenance of Real
Property for the Forrestal Complex; EOs 13101 and 13123; Manufacturer
guidelines; OSHA, applicable building codes and the National Electric
Code. Customers include all personnel at the Forrestal Complex
(including the Child Development Center).

In providing electrical services, the Service Provider shall perform
electrical work associated with the proper work methods and craft
techniques to accomplish assignments concerned with the operation, PM,
repair, replacement, trouble shooting, and modification of new and
existing electrical systems, including normal and emergency power
systems including battery devices, indoor and outdoor lighting systems,
fusion light pipe, photovoltaic array systems, grounding systems,
operating equipment, facilities, plumbing systems and all associated
components and controls. The Service Provider is responsible to move
equipment, furniture and other materials as necessary to perform the
work.

The Service Provider shall perform all or a combination of the following
tasks: plan and lay out work from blue prints, sketches, wiring diagrams
or other specifications, and oral or written instructions. The Service
Provider shall locate electrical short circuits, diagnose trouble and
repair a variety of electrical equipment such as fluorescent,
incandescent, direct and indirect lighting equipment, air conditioning
and heating equipment, fans, motors, timing and recording devices,
distribution panels, and connections for machines and office appliances.
The Service Provider shall operate emergency electrical diesel
generators and associated transfer switches, radiators, pumps, oil
tanks, load banks, and controls. Electrical services require installing,
modifying, repairing, loading and testing new and existing electrical
lines, circuits, systems, fixtures, telephone and electrical outlets
(floor only), controls, and equipment. The Service Provider shall also
be responsible for replacing general purpose batteries and setting time
in clocks located in public spaces.

The Service Provider shall perform minor electrical or rewiring jobs for
segments of buildings and structures, and shall install, repair, and
maintain switch and outlet boxes. The Service Provider shall connect
completed electrical circuits to the power source and test operation of
switches and equipment, and shall install and repair a variety of
raceways such as ½" to 4" Electrical Metallic Tubing (EMT) and rigid
conduit, wire mold, and flexible metallic tubing. This work may require
the Service Provider to work around very high voltages. The Service
Provider shall determine and install wiring, conduit, fixtures,
transformers, panels, and other electrical devices in the size, type,
and arrangements necessary for proper and safe operation of electrical
systems, circuits and equipment; and shall participate in Pepco's
Curtailable Load Program, to reduce utility demand during high peak
periods. The Service Provider may be required to work emergency duty or
respond to emergency calls anytime, day, night, weekends, or holidays.
The Service Provider shall respond to complaints of electrical failures
and other service calls in all areas, interface with occupants; initiate
necessary repairs and/or modifications to alleviate the problem; and
shall operate and assist in the maintenance of a variety of electrical
equipment rated at 600Vand below.

The Service Provider shall submit all completed PM, repair and service
call WOs to the Forrestal Help Desk upon completion of the work.

The Service Provider shall maintain a strong interface with supervisors
and up-line team personnel for scheduling of priority work, equipment
malfunctions, and supply and material levels; and shall assist, as
directed, in the purchase and maintenance of stock repair parts and
supply levels for electrical related materials to minimize the downtime
of equipment (refer to Section 6.5.2 for further detail).

The Service Provider shall be capable of performing these duties in and
around identified hazardous materials such as ACM and in difficult to
reach locations or in confined spaces. The Service Provider is
responsible for moving equipment, furniture and other materials as
necessary to perform the work.

The Service Provider shall liaison with the GSA Switchgear Shop for
services they provide to the agency. The Service Provider shall also
liaison with other GSA and DOE construction contractors for the purpose
of coordinating and supporting electrical systems outages and
renovations IAW construction scopes of work.

All employees performing electrical duties must be licensed or competent
to perform these duties at a Journeyman level with eight years of
experience (four of which are in commercial applications at the
Journeyman level) as a minimum performance requirement.

##### Provide Carpentry and General Maintenance Services

The Service Provider shall provide carpentry and general maintenance
services IAW all applicable directives and guidance including : GSA PM
Guidelines, GSA Delegation of Authority for Building Operations and
Maintenance of Real Property for the Forrestal Complex; EOs 13101 and
13123; OSHA; and Child Development Center Standards. Customers include
all personnel at the Forrestal Complex (including the Child Development
Center).

The Service Provider shall perform general carpentry and maintenance
services to the interior of the Forrestal Complex. This work involves
minor repair to sheetrock, soundsoak, benches, coat hangers, portraits,
child safety devices, glass and metal partitions, studding, mirrors,
toilet paper dispensers, soap dispensers, wood shelving and railing. The
Service Provider shall level plaza deck pavers and replace broken
pavers, corner supports and/or rigid insulation. The Service Provider
shall also replace or repair damaged walls, floors including utility
access hatches, ceilings, suspended ceilings, stairways, steps, windows,
sky lights, door related items to include doors, frames, soundseals, and
accessories. Such tasks typically involve measuring, cutting lumber and
other material to sizes and dimensions, and fitting and assembling
members. The Service Provider shall also replace or repair floor tile
and Venetian blinds. The Service Provider shall perform minor
maintenance to include manual closures, locking mechanisms, and opening
locked doors. As directed, the Service Provider shall help keep the job
sites and shop areas clean and neat, gather up scattered tools and
equipment and return them to their proper place. The Service Provider
shall perform PM on fire doors and other carpentry related items, and
may be required to work emergency duty or respond to emergency calls
anytime, day, night, weekends, or holidays.

The Service Provider shall respond to service calls in all areas,
interface with occupants, and initiate necessary repairs and/or
modifications to alleviate any problems.

The Service Provider shall submit all completed PM, repair and service
call WOs to the Forrestal Help Desk upon completion of the work.

The Service Provider shall maintain and update the PM Database and other
repair and service call tracking databases to ensure all information in
the automated systems is up-to-date and reflects all current items
requiring PM and repair.

The Service Provider shall maintain a strong interface with supervisors
and up-line team personnel for scheduling of priority work, equipment
malfunctions, and supply and material levels; and shall assist, as
directed, in the purchase and maintenance of stock repair parts and
supply levels for carpentry related materials to minimize work delays
(refer to Section 6.5.2 for further detail).

The Service Provider shall be capable of performing these duties in and
around identified hazardous materials such as ACM and in difficult to
reach locations or in confined spaces. The Service Provider is
responsible for moving equipment, furniture and other materials as
necessary to perform the work.

The Service Provider shall also perform PM for carpentry related items.
All employees performing carpentry duties must be competent to perform
these duties at a Journeyman level with eight years of experience (four
of which are in commercial applications at the Journeyman level) as a
minimum performance requirement.

### Transportation and Travel Management and Motor Vehicle Maintenance

#### Provide Travel Management Services

##### Provide Administration and Management of Travel Management Team

The Service Provider shall provide administration and management of the
travel management team program IAW all applicable directives and
guidance, to include: Federal Travel Regulations, DOE Travel
Regulations, Permanent Change of Station (PCS) guidelines, Contract
Management, Household Goods (HHG) Shipment, and General Accounting
Office (GAO) regulations. Customers include all personnel at the
Forrestal Complex, satellite lease locations (currently 950 L'Enfant
Plaza SW, 955 L'Enfant Plaza SW, or any future locations in the metro
area).

The Service Provider shall plan, organize, and distribute work to
resolve customer complaints, issues and/or concerns; coordinate and
provide training on PCS process; provide procedural and regulatory
advice on travel issues, advising DOE HQ on travel matters; and
coordinate third-party relocation contractors, to include: managing
technical aspects of transferring employees station-to-station on a
worldwide basis, and reviewing and auditing real estate claims arising
from official PCS.

The Service Provider shall also produce (as-needed) customer reports and
standard monthly reports, conduct analytical studies concerning travel
operations, collect and analyze travel operations data, and develop
recommendations to improve service.

##### Monitor Activities of Full-Service Domestic and International Travel Operation

The Service Provider shall monitor activities of full-service domestic
and international travel operation IAW all applicable directives and
guidance, to include: Department of State Guidelines, Federal Travel
Regulations, DOE Travel Regulations, and GSA Guidelines. Customers
include all personnel at the Forrestal Complex, satellite lease
locations (currently 950 L'Enfant Plaza SW, 955 L'Enfant Plaza SW, or
any future locations in the metro area).

The Service Provider shall monitor the performance of the travel
operations contractor to include performance of activities such as
receiving travel requests from customers, performing cost/benefit
analyses, planning and scheduling itineraries (via Trip Planner),
booking reservations, obtaining tickets, obtaining federal authorization
of en route changes, coordinating the billing process, arranging for
travel insurance (for international flights), obtaining foreign
approvals, and providing DOE HQ travelers with copies of regulations
that governs government travelers.

##### Manage Official US Passports and Visas for DOE Personnel

The Service Provider shall manage official US passports and visas for
DOE HQ personnel IAW all applicable directives and guidance, to include:
Department of State Guidelines, Federal Travel Regulations and DOE
Travel Regulations. Customers include all personnel at the Forrestal
Complex and satellite lease locations (currently 950 L'Enfant Plaza SW,
955 L'Enfant Plaza SW, or any future locations in the metro area).

The Service Provider shall prepare correspondence to Embassies, the
Department of State and the Department of Defense (DoD); process
passport/visa requests; input expiration date into travel office
database; deliver passports/visas; and coordinate control and safeguard
procedures.

#### Provide Transportation Services

The Service Provider shall manage a fleet of 45 vehicles (42 leased, 3
DOE-owned) for DOE headquarters which are deployed between Germantown
and Forrestal IAW the details provided in TE 3-1.

##### Manage U-Drive Program

The Service Provider shall manage the U-Drive program IAW all applicable
directives and guidance including : CFR 101-38.301 (Official Use of
Federal Vehicles), DOE Transportation Office Standard Operating
Procedures (SOPs), 41 CFR 109-38.5001 (the Trip Log), and GSA
regulations for operating vehicles. Customers include all personnel at
the Forrestal Complex and satellite lease locations (currently 950
L'Enfant Plaza SW, 955 L'Enfant Plaza SW, or any future locations in the
metro area).

The Service Provider shall coordinate the use of HQ fleet vehicles (for
official Government business only) to include: sedans, minivans, sport
utility vehicles (SUVs), large passenger vans, and cargo vans (mini and
large). The Service Provider shall maintain a vehicle log (of vehicles
logged-in/logged out) and a list of all vehicles. The Service Provider
shall also provide daily inspections of vehicles, coordinate vehicle
allocations between Germantown and Forrestal, coordinate PM of assigned
vehicles, and process daily trip logs and dispatch logs.

##### Provide Executive Fleet Transportation Services

The Service Provider shall provide executive fleet transportation
services for the Secretary of Energy and political appointees, business,
foreign dignitaries, and persons of similar rank IAW all applicable
directives and guidance including : CFR 101-38.301(Official Use of
Federal Vehicles), DOE Transportation Office SOPs, 41 CFR 109-38.5001
(the Trip Log), DOE Headquarters Facilities Master Security Plan and GSA
regulations for operating vehicles. Customers include all high-ranking
representatives of government and business, foreign dignitaries, and
persons of similar rank at the Forrestal Complex and satellite lease
locations (currently 950 L'Enfant Plaza SW, 955 L'Enfant Plaza SW, or
any future locations in the metro area).

The Service Provider shall provide executive fleet dispatching support
services. The Service Provider shall operate executive fleet
transportation service vehicles, utilizing safe driving techniques and
Anti-Terrorist Executive Security Training; perform scheduling of ground
transportation for supplies, equipment, and other products; coordinate
use of HQ fleet vehicles (to include self-drive vehicles and designated
drivers); and operate passenger cars, light trucks, small vans and
station wagons. The Service Provider shall operate official vehicles for
the transportation of DOE HQ officials (to include the Office of the
Secretary and other political appointees) or other official business,
convey information or documents of a classified nature, and load and
unload vehicle cargo. The Service Provider shall also coordinate PM of
assigned vehicle(s) and process daily trip logs in the Fleet Management
Information System (FMIS) and dispatch logs. The Service Provider shall
provide transportation services to executive personnel during inclement
weather, holidays and agency disruptions in service. The Service
Provider shall manage, operate, and maintain classified communications
equipment assigned to executive vehicles as outlined in DOE
Transportation Office SOP. The Service Provider shall have knowledge of
the road network in the Washington Metropolitan area, other offices and
points of official contact. The Service Provider shall coordinate,
retrieve and distribute print media including newspapers and periodicals
to designated Executives within the Agency. The Service Provider
personnel shall be able to lift up to 70 pounds without assistance.

The Service Provider shall have Anti-Terrorist Executive Security
Training, and Defensive Driver Safety Training.

#### Support Transportation Systems

##### Provide Transportation-Area Systems Support

The Service Provider shall provide transportation-area systems support
IAW all applicable directives and guidance, to include: DOE
Transportation Office SOPs. Customers include all personnel at the
Forrestal Complex and satellite lease locations (currently 950 L'Enfant
Plaza SW, 955 L'Enfant Plaza SW, or any future locations in the metro
area).

The Service Provider shall provide information technology (IT) support
and technical advice to transportation operations; manage the Courier
Electronic Signature Delivery System (CESDS); manage vendor
relationships (as needed); determine system changes, upgrades,
modifications; work with IT support to develop, implement and maintain
required systems; maintain and utilize ETA Time and Attendance system;
and provide utilization tracking support (as needed).

##### Provide Management and Administrative Services

The Service Provider shall provide management and administrative
services IAW all applicable directives and guidance, to include: DOE
Transportation Office SOPs. Customers include all personnel at the
Forrestal Complex and satellite lease locations (currently 950 L'Enfant
Plaza SW, 955 L'Enfant Plaza SW, or any future locations in the metro
area).

The Service Provider shall perform/participate in analytical studies,
develop and implement training programs for all areas of the
transportation function, develop and implement employees' personal
development programs, and receive and account for all types of
classified matter.

#### Provide Fleet Maintenance and Management

##### Monitor and Track Fleet Activity

The Service Provider shall monitor and track fleet activity IAW all
applicable directives and guidance, to include: DOE Transportation
Office SOPs, GSA regulations, and DOE and Federal mandates for fuel
efficiency. Customers include all personnel at the Forrestal Complex,
satellite lease locations (currently 950 L'Enfant Plaza SW, 955 L'Enfant
Plaza SW, or any future locations in the metro area), GSA, Federal
Energy Management Program (FEMP) and EPA.

The Service Provider shall track fleet mileage of all vehicles, to
include program offices (as well as security and facilities
requirements), and report to Germantown; track weekly consumption of
various fuel options including alternative fuel, re-refined oil, and
gasoline; and ensure DOE established fuel program objectives are met.

##### Conduct Headquarters Fleet Management Activities

The Service Provider shall conduct HQ fleet management activities IAW
all applicable directives and guidance, to include: Federal EOs, EPA
regulations, Operating Procedures, GSA policies, Office of Management
and Budget (OMB) policies, and DOE Transportation Office SOPs. Customers
include all personnel at the Forrestal Complex, satellite lease
locations (currently 950 L'Enfant Plaza SW, 955 L'Enfant Plaza SW, or
any future locations in the metro area), GSA, and OMB.

The Service Provider shall analyze motor pool operations to evaluate
performance and control or reduce costs, conduct quarterly fleet
inventory, and direct and coordinate the identification (ID) of HQ
excess vehicles to GSA and leasing contractors. The Service Provider
shall advise on program technical issues; receive, review, and
distribute procedural guides or instructions for use in implementing the
HQ fleet programs; and coordinate and conduct vehicle registration,
licensing and renewal procedures (based on local jurisdiction). The
Service Provider shall also provide annual reports to GSA and OMB,
preparing and distributing periodic reports to GSA on vehicle assigned
credit card usage upon request and providing fleet size and budget
information to OMB. The Service Provider shall coordinate investigation
of vehicle accidents and local motor vehicle infractions involving HQ
federal and/or contractor personnel operating government vehicles. The
Service Provider shall provide accident and infraction reports, payment
receipts and related documents to the DOE General Counsel, Commercial
Leasing Company, state and local motor vehicle administrations and the
GSA Fleet Management Center.

##### Manage the Vehicle Maintenance Program

The Service Provider shall manage the vehicle maintenance program IAW
all applicable directives and guidance, to include: Federal EOs,
Operating Procedures, GSA policies, and DOE Transportation Office SOPs.
Customers include all personnel at the Forrestal Complex, satellite
lease locations (currently 950 L'Enfant Plaza SW, 955 L'Enfant Plaza SW,
any future locations in the metro area), GSA, and OMB.

The Service Provider shall schedule, coordinate and accomplish periodic
maintenance of fleet; inspect vehicles to determine condition and direct
replacement, repair, and maintenance; conduct minor maintenance
activities (e.g., replace wiper blades, check and adjust tire pressure
as needed); coordinate the acquisition of new vehicles per contractual
agreement; develop contract vehicle specifications; determine vehicle
needs based on DOE HQ requirements; and coordinate the retirement of
fleet vehicles. The Service Provider shall coordinate and accomplish the
installation and removal of emergency equipment, including lights and
sirens on designated fleet vehicles. The Service Provider shall
coordinate and accomplish the installation and removal of classified and
unclassified communications equipment from designated fleet vehicles.

### Supply and Logistics Operations

#### Provide Personal Property Management for Direct Operations

##### Receive and Secure Personal Property Prior to Distribution

The Service Provider shall receive and secure personal property prior to
distribution (excluding warehouse operations) IAW all applicable
directives and guidance, to include: DOE HQ Order 580.1A; CFR 41 Chap.
101 (FPMR), 102 Federal Management Regulations (FMR) and 109.5 (DOE
Property Management Regulations-PMR); and the FAR. Customers include all
personnel at the Forrestal Complex (including the Child Development
Center), satellite lease locations (currently 950 L'Enfant Plaza SW, 955
L'Enfant Plaza SW, (or any future locations in the metro area), agencies
(United States Department of Agriculture (USDA) and DoD), and DOE Field
Offices.

The Service Provider shall sign for personal property upon delivery,
inspect property for condition/visual damage, accept/reject
property/shipments, secure accepted property items (in holding area),
and research and match purchase orders with received property. The
Service Provider shall process personal property procured by purchase
cardholders, barcode/tag property, enter received property into
SUNFLOWER, and notify the purchaser of property. The Service Provider
shall also arrange/coordinate delivery of property, forward property to
Germantown/Landover for storage, update custodian (user) information on
distributed property, and generate required reports (gain/loss report).

##### Provide Procurement Support Services

The Service Provider shall provide procurement support services IAW all
applicable directives and guidance, to include: DOE HQ Order 580.1A; CFR
41 Chap. 101 (FPMR), 102 (FMR) and 109.5 (DOE PMR), the FAR, and ADA and
OSHA requirements. Customers include all personnel at the Forrestal
Complex (including the Child Development Center), satellite lease
locations (currently 950 L'Enfant Plaza SW, 955 L'Enfant Plaza SW, or
any future locations in the metro area).

The Service Provider shall receive, process and coordinate the
requisitioning, scheduling and delivery of procured items, determine
required replenishment quantities, process acquisitions through
authorized procurement methods, and process requisitions for furniture,
furnishings and equipment. The Service Provider shall consult and
provide an alternative solution if needed to requisitions, make
furniture acquisition recommendations (if not in stock), obtain federal
approval of acquisitions, and acquire special needs items (e.g., items
for persons with disabilities and items for executive staff).

The Service Provider shall provide contractor oversight of carpet
installation, cleaning and maintenance; furniture and security container
locks; moving and labor services (major and minor moves); warehouse
operations includes (shipping and receiving); interior horticultural
services; and supply stores.

The Service Provider shall also provide comprehensive project management
for furniture installation services, contract services for refurbishing
services, and contract services for furniture reconfiguration services.

##### Provide Inventory Management

The Service Provider shall provide inventory management IAW all
applicable directives and guidance, to include: DOE HQ Order 580.1A; CFR
41 Chap. 101 (FPMR), 102 (FMR) and 109.5 (DOE PMR); and the FAR.
Customers include all personnel at the Forrestal Complex (including the
Child Development Center) and satellite lease locations (currently 950
L'Enfant Plaza SW, 955 L'Enfant Plaza SW, or any future locations in the
metro area).

The Service Provider shall develop and execute inventory plans, maintain
a property management inventory (to include stock levels), coordinate
and conduct routine inventory walk-throughs by organization, coordinate
with Accountable Property Representatives (APRs), and reconcile physical
inventory by organization to the master inventory/SUNFLOWER database.
The Service Provider shall also generate physical inventory reports as
needed, update the SUNFLOWER database, conduct random sampling, conduct
an annual self-assessment and report results to finance and procurement,
and manage the Property Pass Program.

Service Provider personnel performing this function must be a Certified
Property Management Specialist IAW certification requirements of the
National Property Management Association (NPMA).

##### Provide Management and Administration of Property Disposition

The Service Provider shall provide management and administration of
property disposition IAW all applicable directives and guidance, to
include: DOE HQ Order 580.1A; CFR 41 Chap. 101 (FPMR), 102 (FMR) and
109.5 (DOE PMR); and the FAR. Customers include all personnel at the
Forrestal Complex (including the Child Development Center) and satellite
lease locations (currently 950 L'Enfant Plaza SW, 955 L'Enfant Plaza SW,
or any future locations in the metro area).

The Service Provider shall receive or retrieve property items for
disposition, sanitization, and redistribution; process transfers of
personal property; recommend property items to be excessed; forward
property (equipment) for disposal to the receiving group (at loading
dock - Germantown); and forward furniture for disposal to the receiving
group (Landover, MD). The Service Provider shall sanitize all IT
equipment received for disposition. The Service Provider shall also
examine incidents of loss, damage or destruction of Government property
and explain any inventory adjustments. The Service Provider is also
responsible for recommending approval of property loan requests,
coordinating DOE Field Office and inter-agency distributions or
retrievals of loaned property, and conducting physical distribution or
retrieval as needed.

##### Provide Property Management Training to Accountable Property Representatives and Administrative Officers 

The Service Provider shall provide quarterly training to APRs and
Administrative Officers (AOs) on personal property management IAW all
applicable directives and guidance, to include: DOE HQ Order 580.1A; CFR
41 Chap. 101 (FPMR), 102 (FMR) and 109.5 (DOE PMR); and the FAR.
Customers include all APRs and AOs at the Forrestal Complex (including
the Child Development Center) and satellite lease locations (currently
950 L'Enfant Plaza SW, 955 L'Enfant Plaza SW, or any future locations in
the metro area).

The Service Provider shall conduct ongoing training and develop training
and certification programs as required. Service Provider personnel
performing this function must be a Certified Property Management
Specialist IAW certification requirements of the NPMA.

##### Manage Furniture Reutilization Services

The Service Provider shall manage the furniture reutilization services
IAW all applicable directives and guidance, to include: DOE HQ Order
580.1A; CFR 41 Chap. 101 (FPMR), 102 (FMR) and 109.5 (DOE PMR), the FAR,
ADA, and OSHA requirements. Customers include all personnel at the
Forrestal Complex (including the Child Development Center) and satellite
lease locations (currently 950 L'Enfant Plaza SW, 955 L'Enfant Plaza SW,
or any future locations in the metro area).

The Service Provider shall receive and process requests for
excess/surplus furniture returns, coordinate with program offices and
warehouse for pick-up of returned items, evaluate returned items for
appropriate disposition (to determine whether reutilized, disposed of,
or refurbished), assign condition codes, coordinate with GSA and the
warehouse for disposal of unserviceable furniture, and prepare disposal
supporting documentation for GSA.

The Service provider shall also conduct minor repair and preparation of
re-utilizable furniture, Assist the COR in identifying a refurbishment
contractor, coordinate on-site or off-site refurbishment work with the
warehouse and the refurbishment contractor, and inspect the work of the
refurbishment contractor. The Service Provider shall also evaluate and
coordinate payment process, review the weekly inventory report of total
products on-hand in warehouse, oversee contract labor maintenance of
current database of all available products in the warehouse, and prepare
management reports.

#### Provide Printing Management Services

##### Provide Printing Services

The Service Provider shall provide printing services IAW all applicable
directives and guidance, to include: Title 44 US Code, Government
Printing Office (GPO) Printing and Binding Regulations, DOE Printing and
Binding Regulations. Customers include all personnel at the Forrestal
Complex (including the Child Development Center) and satellite lease
locations (currently 950 L'Enfant Plaza SW, 955 L'Enfant Plaza SW, or
any future locations in the metro area).

The Service Provider shall receive incoming printing requests from
customers and process printing requests, to include assigning
publication number as appropriate, verifying supporting documentation,
inputting into Job Tracking System (JTS), following up with copy of HQF
1420.7, (Request for Print, Mail, and Visual Media Services) to
customers of assigned printing specialist and job control number as a
receipt, and developing specifications for print jobs. The Service
Provider shall act as liaison between the customer and GPO designated
contractors, discuss and resolve any interim stages with the direct deal
vendor and GPO as the job progresses, and act within compliance of
regulations and laws. The Service Provider shall determine scheduling,
estimate costs of printing jobs, determine the distribution/mailing of
printing materials, conduct on-site proof inspections, conduct off-site
press sheet inspections, approve print jobs, and coordinate and provide
court reporting services. The Service Provider shall also handle jobs to
be published in the Federal Register, respond to status inquiries from
the Program Offices that are published in the Federal Register, count
columns and or pages in the Federal Register book, enter information and
estimated costs into the JTS, enter actual costs from the
Intergovernmental Payment and Collections System bills into the JTS, and
reconcile the differences between estimated costs and actual costs.

##### Manage Printing Services Operations

The Service Provider shall manage printing services operations IAW all
applicable directives and guidance, to include: Title 44 US Code, GPO
Printing and Binding Regulations, and DOE Printing and Binding
Regulations. Customers include all personnel at the Forrestal Complex
(including the Child Development Center) and satellite lease locations
(currently 950 L'Enfant Plaza SW, 955 L'Enfant Plaza SW, or any future
locations in the metro area).

The Service Provider shall monitor and manage vendor performance, and
communicate with clients regarding the status of their job.

The Service Provider shall provide monthly reports through the Working
Capital Fund (WCF) for all Program Offices, provide quarterly WCF
business line analysis, provide ad hoc reports upon request from Program
Offices, and initiate/update the Printing Program Five-Year Plan and
annual reports to the WCF Board. The Service Provider shall also
maintain, update and input data into printing tracking systems; conduct
analytical studies and benchmarking, and present findings and
recommendations based on completed studies.

#### Provide Copier Management Services

##### Conduct Inventories of Copier Supplies and Equipment

The Service Provider shall conduct inventories of copier supplies and
equipment IAW all applicable directives and guidance, to include: SOPs.
Customers include all personnel at the Forrestal Complex (including the
Child Development Center) and satellite lease locations (currently 950
L'Enfant Plaza SW, 955 L'Enfant Plaza SW, or any future locations in the
metro area).

The Service Provider shall conduct a quarterly inventory of copier
supply items, evaluate supply levels for all machines, ensure
replenishment, and oversee supply reorders for re-stock. The Service
Provider shall conduct a quarterly inventory of copier equipment,
including inventorying the make, model, and location of copier
equipment. The Service Provider shall also compile monthly meter
readings and report to copier vendors based on make, model, and location
of copier equipment.

##### Provide Copier Performance Support and Analysis

The Service Provider shall provide copier performance support and
analysis IAW all applicable directives and guidance, to include: SOPs.
Customers include all personnel at the Forrestal Complex (including the
Child Development Center) and satellite lease locations (currently 950
L'Enfant Plaza SW, 955 L'Enfant Plaza SW, or any future locations in the
metro area).

The Service Provider shall provide guidance to customers on copier
program issues. The Service Provider shall monitor performance standards
for copier program; develop, conduct and analyze customer satisfaction
surveys; conduct time management analyses of copier operations; and
conduct trend analyses for copier locations.

##### Provide Copier Logistics, Support and Disposition Services

The Service Provider shall provide copier logistics, support and
disposition services IAW all applicable directives and guidance, to
include: SOPs. Customers include all personnel at the Forrestal Complex
(including the Child Development Center) and satellite lease locations
(currently 950 L'Enfant Plaza SW, 955 L'Enfant Plaza SW, or any future
locations in the metro area).

The Service Provider shall determine the application and location of all
copy equipment, participate in space planning meetings with customers,
consult customer on copier application and spacing, determine customer
photocopying requirements, provide recommended options, review copier
specification requirements to include electrical and environmental, and
coordinate copier relocations as needed.

The Service Provider shall arrange for delivery and installation of
newly purchased equipment, ensuring customer representatives/technicians
have appropriate clearances and building access, and ensuring machines
are properly tagged.

The Service Provider shall also coordinate training for key operators
and users on newly acquired equipment; coordinate and monitor
contractors maintenance on walk-up, dedicated, and staffed copiers for
HQ (approximately 220 copiers); provide automated access and control and
reporting for individual copiers; ensure Equitrac copier database system
and JTS are maintained and are in good working order; provide
replacement services for all HQ copiers; ensure placement of service
calls for customers\' machines as necessary; provide quality control
(QC) mechanisms to ensure customer satisfaction; and perform equipment
surplus/trade-in functions where appropriate.

##### Provide Copier Operations Management and Administrative Services

The Service Provider shall provide copier operations management and
administrative services IAW all applicable directives and guidance, to
include: SOPs. Customers include all personnel at the Forrestal Complex
(including the Child Development Center) and satellite lease locations
(currently 950 L'Enfant Plaza SW, 955 L'Enfant Plaza SW, or any future
locations in the metro area).

The Service Provider shall provide monthly reports through the WCF for
all Program Offices, provide quarterly WCF business line analysis,
provide ad hoc reports upon request from Program Offices, and
initiate/update the Copier Program Five-Year Plan and annual reports to
the WCF Board. The Service Provider shall also maintain, update and
input data into copier tracking systems; conduct analytical studies and
benchmarking, and present findings and recommendations based on
completed studies.

##### Provide Copier Supply Services

The Service Provider shall provide copier supply services IAW all
applicable directives and guidance to include SOPs. Customers include
all personnel at the Forrestal Complex (including the Child Development
Center) and satellite lease locations (currently 950 L'Enfant Plaza SW,
955 L'Enfant Plaza SW, or any future locations in the metro area).

The Service Provider shall maintain an inventory of copier supplies and
submit requests for replenishment of supplies. The Service Provider
shall administer monthly paper delivery and shall determine customer
overage needs. The Service Provider shall conduct sales of needed
supplies to Program Offices. The Service Provider shall update copier
JTS for inventory and sales and oversee the service contractor providing
the supply services at Forrestal.

DOE will be responsible for the acquisition of the supplies.

## Headquarters\--Germantown Complex

### Facilities and Building Maintenance and Management 

#### Provide Administrative Support

##### Perform Inspection of Daily and Periodic Custodial Work

The Service Provider shall perform inspection of daily and periodic
custodial work (so that the entire facility is inspected every twenty
business days) in accordance with (IAW) all applicable directives and
guidance including the Delegation Agreement between GSA and DOE.
Customers include all personnel at the Germantown Complex (including the
Child Development Center), Custodial COR, the Buildings Manager, and the
Assistant Buildings Manager or his designee.

The Service Provider shall ensure that contracted custodial services
(including integrated pest management, recycling & trash removal) are
completed as to the scope and duties within the awarded performance
contract for the Germantown Complex. Copies of contract statements of
work are provided in the Technical Library. The Service Provider shall
make detailed inspections of all custodial work while it is in progress
and after it has been completed. Inspection covers all phases of the
cleaning operation (approximately 494,000 square feet of space) for the
Germantown Complex, and the Child Development Center (approximately
8,200 square feet). Inspections are made during different shifts and
weekends as necessary to inspect all facets of the cleaning operations
IAW the custodial cleaning contract scope of work (Appendix B). If
cleaning standards and general safety practices are not being met, the
Service Provider must be able to determine the degree of noncompliance
and convey his/her findings in writing. A sampling method of inspection
will be used and the incumbent will determine the areas to be inspected
by using knowledge of the building and the requirements of DOE HQ and
its contractor. Service Provider shall develop a daily inspection
schedule so that the entire facility is inspected every twenty business
days. The SP shall escort custodial contractors as required.

The Service Provider shall inspect the custodial contractor to ensure
that the contractor is using the proper cleaning techniques and
materials and is performing their work in a safe manner in order to
protect the building occupants. The Service Provider shall resolve minor
disputes with the custodial contractors on compliance/performance of the
contract. If the situation warrants, (i.e., deficiencies) the Service
Provider shall notify the Facilities Management Specialist, Assistant
Buildings Manager, or the Buildings Manager.

The Service Provider shall monitor the contractor's sign-in and sign-out
log to determine contract compliance, and shall maintain a daily file
folder for each contract. Daily and periodic reports using GSA SF-64
(periodic) and GSA SF-1181A (daily) shall be completed.

The Service Provider shall ensure that the custodial contractor responds
to all emergency and special event calls during the prescribed contract
hours and time limits. Historically, an average of 12 special event
calls are experienced annually. The Service Provider may be required to
work emergency duty or respond to emergency or special event calls
anytime, day, night, weekends, or holidays.

##### Manage Help Desk 

The Service Provider shall manage the Help Desk IAW all applicable
directives and guidance, to include[:]{.mark} GSA PM Guidelines and
Standards and published WCF Corporate Response Times. Customers include
all personnel at the Germantown Complex (including the Child Development
Center).

The Service Provider shall manage the Help Desk by receiving requests
and complaints of building related problems and services from customers,
forwarding the work as appropriate, and tracking requests using the
Maintenance Service Tracking System (MSTS) software. Requests are far
reaching and include all building related issues whether performed by
the Service Provider or not. The Service Provider shall record, monitor,
track, update, and close out all complaints and requests in the MSTS
tracking database, and provide any additional actions or customer
follow-up necessary to ensure customer satisfaction.

The Service Provider shall distribute WOs to appropriate shops for their
completion. Upon completion by shop personnel, the Service Provider
shall prepare close outs in the automated tracking system. Coverage is
required during normal business hours. The Service Provider shall
establish a response strategy for emergencies occurring during
non-business hours and shall contact the Buildings Manager or designee
for all emergencies.

The Help Desk shall be staffed from 7:30 AM to 4:30 PM during normal
government business days.

##### Performs Inspection of Operations & Maintenance and Repair Performance 

The Service Provider shall perform inspections of federal and contractor
O&M and repair performance IAW all applicable directives and guidance
including : Tour and Watch Guidelines; GSA PM Guidelines; GSA Delegation
of Authority for Building Operations and Maintenance of Real Property
for the Germantown Complex; EOs 13101 & 13123; National Electric Code;
ASHRAE Standards; ANSI Publications; Uniform Plumbing Code; Uniform
Mechanical Code; Manufacturer recommendations; WSSC requirements and
OSHA guidelines. Customers include all personnel at the Germantown
Complex (including the Child Development Center), COR, and the Buildings
Manager or designee.

The Service Provider shall support the administrative coordination of
the PM and repair program, to include: scheduling, notification of
occupants, reporting, escorting personnel without the appropriate
clearance, inspecting the work of all trades as identified below in
Section 3.2.1.3, and verifying that the PM database and other tracking
databases are maintained and updated. The Service Provider shall provide
text reports and flow-charts to the Buildings Manager to track/compare
weekly PM and Service Calls.  Comparisons should be for current year to
previous year. The Service Provider must ensure that all PM activities
are accomplished during the scope of review required for the Germantown
Complex. The Service Provider is responsible to move equipment,
furniture, and other materials as necessary to inspect the work.

The Service Provider shall be responsible for assisting in
implementation of the PM program. This involves coordinating,
monitoring, and inspecting 10% of the PM, service calls, repairs and
improvements daily. The Service Provider shall be responsible to inspect
all fire extinguishers on a monthly and annual basis, and shall generate
monthly and annual reports, which will be used for other Service
Provider personnel to effect the necessary repairs/replacement. The
Service Provider shall randomly inspect and write inspection reports on
building systems operations, PM, service calls, and repair work that are
performed by the Service Provider's personnel or subcontractors.

The Service Provider shall ensure that current and accurate as-built
drawings are provided and maintained for all building systems and
structures. The Service Provider shall ensure that contracted services
are in compliance with all pertinent drawings and specifications, as
provided in the awarded performance contract for the Germantown Complex,
including but not limited to the following: maintenance, repairs, and
adjustments of all types of mechanical equipment including complex,
integrated electronic control and sophisticated logic systems such as
the EMCS at Germantown, which uses Johnson Controls METASYS Network
Control Unit System[^3] and oversees contractors in the overhaul of
electronic pneumatic, pressure and electric controls. The Service
Provider shall work from complex contract drawings and specifications
including schematic wiring diagrams; shall interpret layout detail
prints, specifications, code requirements; and shall utilize standard
trade publications and practices. The Service Provider shall also
monitor and coordinate this activity as it relates to the DOE HQ
recycling program to include scrap materiel.

The Service Provider shall coordinate and inspect the work of
contractors and Service Provider personnel in performing a variety of
trade and craft functions associated with building cleaning, service
calls, maintenance, repairs, cyclical painting and alterations to the
Germantown Complex including work in progress for compliance with
contract requirements. The Service Provider must have a thorough
technical knowledge include heating, ventilation, air conditioning,
plumbing, steam fitting, electrical, carpentry and cleaning. The Service
Provider shall visually check and measure various systems and components
to assure that O&M and repair contractors are meeting specifications of
the contract, DOE requirements, standards, etc, and that the work meets
applicable code requirements. The Service Provider shall oversee other
contractor and Service Provider personnel to ensure that they are
following safe work practices, and shall escort contractors and other
personnel when necessary.

The Service Provider shall review all estimates of repair work submitted
by the contractor to ensure technical accuracy. This involves inspecting
the sites of proposed work to determine the need and adequacy of the
estimate. The Service Provider shall estimate the costs of repairs
(parts, equipment, etc) as directed and provide technical trade/craft
specifications for contract development. The Service Provider shall
write inspection reports on the quality and quantity of contractual work
performed and shall provide written recommendations for payments and/or
deductions based on inspection findings and requirements of contracts,
fully documenting the basis for deductions. The Service Provider shall
prepare progress, deficiency and completion reports on work inspected.
In performing the work, the Service Provider shall maintain continuous
daily contact with the contractor and contract personnel regarding
contract interpretation, work scheduling and correction of deficiencies.

The Service Provider shall be able to use a wide variety of inspection
techniques with measuring devices including: moisture detectors to check
for leaks and condensation; dial indicators to check proper alignment of
motors and pumps; micrometers to check shafts, bearings, etc. on fans,
pumps, and compressors; torque wrenches to check proper assembly of
components of various mechanical systems such as plumbing, air
conditioning, and electrical; amprobes, voltmeters, and megohmeters for
checking voltage, current, and resistance in various electrical
circuits, motors, generators, relays, circuit breakers, controls, etc.;
and, infrared thermometers to inspect thermal systems such as checking
steam lines for proper operation.

##### Perform Grounds Maintenance Oversight

The Service Provider shall perform grounds maintenance oversight IAW all
applicable directives and guidance, to include: GSA PM Guidelines, OSHA,
and Chemical Treatment Guidelines for Lawn Care and Snow Removal.
Customers include all personnel at the Germantown Complex (including the
Child Development Center) and the Buildings Manager.

The Service Provider shall serve as the contract monitor for the
Germantown grounds maintenance contract. All work performed by the
contractor shall be inspected to ensure compliance with contract
specifications. The Service Provider shall prepare and submit for
ordering all supply, material and service orders associated with project
such as: equipment, parts, snow/ice repellants, flowers, mulch, topsoil,
seeds, etc. (refer to Section 6.5.2 for further details). The Service
Provider shall serve as the key DOE HQ coordinator to deal with
inclement weather conditions such as snow or ice storms. The Service
Provider coordinator shall notify the emergency snow removal team for
duty and remain until roadways, parking lots, and sidewalks have been
cleared of snow and ice to ensure safe occupancy (ingress/egress) for
the building occupants.

The Service Provider shall be responsible for maintenance of all grounds
equipment, fences, gates, picnic tables, benches, ball fields and bus
stops. The Service Provider shall be responsible for
placement/re-placement and maintenance of Germantown Complex and leased
facilities' posts, traffic signs and markings.

The Service Provider shall serve as horticultural advisor to recommend
proper planting, pruning, spraying, fertilizing, etc. of all foliage,
and shall maintain a healthy ecosystem of Germantown Complex pond, wells
and surrounding grounds. Emergency response may be required 24 hours, 7
days a week.

##### Perform Buildings Operations Management Function

The Service Provider shall provide management of building operations IAW
all applicable directives and guidance, to include the Government Green
Regulation on recycling. Customers include all personnel at the
Germantown Complex (including the Child Development Center) and the
Buildings Manager.

The Service Provider shall administer and monitor comprehensive
management programs for the operation, repair, maintenance and
alteration to physical facilities. This involves performing cost
estimating for construction and alterations. The Service Provider shall
interface with management and contractors on support requirements for
construction activities. The Service Provider shall create proposed
alterations sketches, as required, to show wall locations, electrical
outlets, and telephone jacks to be removed or installed. The Service
Provider shall prepare progress and final inspection reports for
construction and alterations work performed in the Germantown Complex
and leased buildings. The Service Provider shall inspect buildings and
grounds for the purpose of ensuring safe and orderly conditions,
evaluate the adherence to established standards of operations and
services, and determine deficiencies and initiates corrective actions.

The Service Provider shall provide information for the
Alterations/Renovation Tracking System to ensure all information in the
computer is correct and up-to-date with respect to the status of their
projects. The Service Provider shall negotiate and monitor schedules,
work in progress, inspection, and contractors' (GSA, etc) performance
relating to buildings and facilities operations, and shall report
contractor status to management. The Service Provider shall prepare WOs
from requests for buildings maintenance, normal cleaning, and general
facilities services to include coordination with outside vendor for all
key and lock services not included in 3.2.1.3.4 and shall ensure
compliance with EOs to reduce energy use at the Germantown Complex.

The Service Provider shall prepare and will be responsible for a variety
of reports relating to buildings management operations, construction
activities, fund expenditures and general facilities services. The
Service Provider shall coordinate construction, alterations and
improvements, maintenance and repair of plant facilities and general
facilities services with the least disruption to the employees. The
Service Provider shall coordinate the ordering of materials and supplies
for the entire Germantown Complex and shall monitor various contracts
such as trash removal, alterations, cleaning, cafeteria, concessions,
pest control, and vending rooms. The Service Provider shall also oversee
monthly cafeteria committee meetings and provide written reports to the
Buildings Manager and shall serve as liaison between GSA, DOE HQ, and
lessors.

#### Perform Space Management Activities

##### Manage Space Allocation/Assignment

The Service Provider shall provide management of space
allocation/assignment IAW all applicable directives and guidance, to
include: 41CFR- Ch.101, ADA Compliance Guide, UFAS, GSA Design
Guidelines: PBS P 3430.1 Quality Standards for Design and Construction,
PBS P 3410.1c Instructions to Contract Architect Engineers, PBS P
3425.8A Criteria for Federal Office Building, NFPA Code, American
Institute Architects Master Specifications (all divisions), 29 CFR-OSHA
Guidelines, EPA Guidelines, EOs 13101 and 13123. Customers include all
personnel at the Germantown Complex (including the Child Development
Center) and satellite lease locations (currently 20300 Century
Boulevard, 20400 Century Boulevard and/or any future locations in the
Germantown, MD area).

The Service Provider shall develop and update as-built drawings. This
involves conducting surveys of existing conditions and updating current
as-built drawings using AutoCAD (or future industry standards adopted by
GSA or DOE). Key plans shall also be created using AutoCAD. The Service
Provider shall maintain a database of space assigned by program. This
involves developing the database by location in building, by building,
and HQ-wide development. The Service Provider shall plan, develop and
implement all moves of personnel and equipment. This involves providing
complete systematic service, supporting the setup of new or temporary
organizations, and determining space requirements and assuring that
requirements are satisfied.

##### Manage Space Utilization

The Service Provider shall provide management of space utilization IAW
all applicable directives and guidance, to include: 41CFR- Ch.101.
Customers include all personnel at the Germantown Complex (including the
Child Development Center) and satellite lease locations (currently 20300
Century Boulevard, 20400 Century Boulevard and/or any future locations
in the Germantown, MD area).

The Service Provider shall determine utilization (square feet per
person) statistics by program by location within a building, by program
by building, and by program HQ-wide. The Service Provider shall develop
and maintain detailed information on space availability and
requirements. Current and long-term space requirements shall be studied
and analyzed by the Service Provider, and alternative uses of space
developed. The Service Provider shall also recommend establishment or
revision of policies regarding the use of space.

##### Develop Space Analyses

The Service Provider shall develop space analyses IAW all applicable
directives and guidance, to include: 41CFR- Ch.101, ADA Compliance
Guide, UFAS, GSA Design Guidelines: PBS P 3430.1 Quality Standards for
Design and Construction, PBS P 3410.1c Instructions to Contract
Architect Engineers, PBS P 3425.8A Criteria for Federal Office Building,
NFPA Code, American Institute Architects Master Spec (all divisions), 29
CFR-OSHA Guidelines, and EPA Guideline. Customers include all personnel
at the Germantown Complex (including the Child Development Center) and
satellite lease locations (currently 20300 Century Boulevard, 20400
Century Boulevard and/or any future locations in the Germantown, MD
area).

The Service Provider shall develop space analyses by reviewing key plans
and as-built drawings to develop options to meet space management
requirements. The Service Provider shall develop presentation packages
for management decision, providing graphic representation on key plans
of proposed options, pros and cons analysis, cost estimates, and
proposed schedules. Occasionally, this may include space studies using
scale drawings (1/8" = 1'--0") of partition plans and/or furniture,
telephone and electric plans. At times, multiple iterations of a
presentation package may be required to garner management approval.

##### Provide Space Planning

The Service Provider shall provide space planning IAW all applicable
directives and guidance, to include: CFR-41 Ch.101, ADA Compliance
Guide, UFAS, GSA Design Guidelines: PBS P 3430.1 Quality Standards for
Design and Construction, PBS P 3410.1c Instructions to Contract
Architect Engineers, PBS P 3425.8A Criteria for Federal Office Building,
NFPA Code, American Institute Architects Master Specifications (all
divisions), 29 CFR-OSHA Guidelines, and EPA Guidelines. Customers
include all personnel at the Germantown Complex (including the Child
Development Center) and satellite lease locations (currently 20300
Century Boulevard, 20400 Century Boulevard and/or any future locations
in the Germantown, MD area).

The Service Provider shall survey existing space conditions, obtain
programming information and coordinate all related requirements for
location changes. The Service Provider shall develop space studies
(concept designs), providing space studies for client review/comment,
incorporating changes requested by the client into space studies
(drawings), providing expertise in the areas of physical and technical
security, preparing and managing designs for HQ Security areas, and
obtaining client approval of final space studies. The Service Provider
shall prepare construction documents (drawings and specifications) from
the approved space study (or concept design), addressing fire
protection, life safety, physical and technical security procedures and
requirements, ADA compliance, UFAS requirements, and GSA mandated space
utilization and other requirements. The Service Provider shall prepare
IGE for costs to complete construction; provide construction documents
and IGE (for bid process); answer or clarify questions on drawings and
specifications during bid process and/or walk-throughs by construction
contractors; review and approve materiel submittals and/or shop drawings
from construction contractors; handle all drawings and specification
requirements, government cost estimates and time extensions for change
orders as needed; and conduct post occupancy evaluations. The Service
Provider shall also update as-built drawings to reflect new
construction.

##### Provide Federal Leasing Services

The Service Provider shall provide federal leasing services IAW all
applicable directives and guidance, to include: Federal Property and
Administrative Services Act of 1949 (FPMR), Atomic Energy Act of 1954,
DOE Organization Act of 1991, and DOE Orders 430.1B (Real Property
Management) and 430.1 LCAM; FAR; EOs 13101 and 13123. Customers include
all personnel at the Germantown Complex (including the Child Development
Center) and satellite lease locations (currently 20300 Century
Boulevard, 20400 Century Boulevard and/or any future locations in the
Germantown, MD area).

The Service Provider shall provide lease acquisition support services,
assuring that all leases meet federal and DOE policies and procedures;
provide lease management and administration services, to include
performing building inspections to ensure lease compliance (e.g.
custodial services, environmental services, etc.), attending periodic
meetings with lessor, and responding to customer complaints, and the
Service Provider shall perform disposals of leases or interests therein
for DOE HQ. All lease acquisition, administration and disposal services
are formally provided by GSA in the National Capital Region for DOE. The
Service Provider will provide the support services outlined above for
DOE HQ to provide to GSA as necessary.

##### Provide General Management Services for Space Management Program

The Service Provider shall provide general management services for the
space management program IAW all applicable directives and guidance, to
include: 41CFR- Ch.101, ADA Compliance Guide, UFAS, GSA Design
Guidelines: PBS P 3430.1 Quality Standards for Design and Construction,
PBS P 3410.1c Instructions to Contract Architect Engineers, PBS P
3425.8A Criteria for Federal Office Building, NFPA Code, American
Institute Architects Master Specifications (all divisions), 29 CFR-OSHA
Guidelines, EPA Guidelines, EOs 13101 and 13123, and Means Building
Construction Cost Data. Customers include all personnel at the
Germantown Complex (including the Child Development Center) and
satellite lease locations (currently 20300 Century Boulevard, 20400
Century Boulevard and/or any future locations in the Germantown, MD
area).

The Service Provider shall produce required reports, and shall provide
and validate FIMS data. The Service Provider shall plan, direct, and
evaluate performance of space management activities and provide client
communications related to space management issues. The Service Provider
shall provide technical advice, and assistance to HQ staff regarding
space management and design services; and shall provide expertise in the
areas of AutoCAD software (or future industry standards adopted by GSA
or DOE), Xerox LAN administration, and plotting and copying systems.

#### Facilities Operations & Maintenance

##### Perform Operations & Maintenance and Repair of Heating, Ventilation, Air Conditioning, and Refrigeration Systems and Associated Controls

The Service Provider shall perform O&M and repair of HVACR systems
(including high pressure steam/steam stations) and associated control
duties IAW all applicable directives and guidance including : Tour and
Watch Guidelines; GSA Delegation of Authority for Building Operations
and Maintenance of Real Property for the Germantown Complex;
Manufacturer Guidelines; EOs 13101 and 13123; GSA PM Guidelines; OSHA;
ASHRAE Standards; ANSI Publications; SMACNA; NFPA Code; Uniform
Mechanical Code; and Uniform Plumbing Code. Customers include all
personnel at the Germantown Complex (including the Child Development
Center).

The Service Provider shall operate, maintain and repair all HVACR
systems and associated controls serving the Germantown Complex in order
to provide comfort for the occupants and for the implementation of an
energy reduction program. The Service Provider shall provide constant
oversight of HVACR systems and associated controls, including providing
immediate response in cases of emergency. The Service Provider shall
develop and submit two schedules (one (1) Summer and one (1) Winter) for
HVACR equipment operation to the Buildings Manager or designee for
review and approval. The Service Provider shall continually monitor
weather and indoor building conditions in order to take necessary
actions required to increase or decrease steam and chilled water demands
and to determine operating parameters for the heat exchanger, chillers,
and boilers located at the chiller plant and boiler plant, respectively.

The Service Provider shall operate, adjust, modify, repair, install
components, and perform major and minor PM on the DDC-based Facility
EMCS as installed by Johnson Controls and other assigned building
automation and control systems. The Service Provider personnel must
successfully complete a minimum of 40 hours of training in the Johnson
Controls METASYS EMCS system[^4]. These systems monitor and control the
Germantown Complex HVACR systems and related equipment and machinery as
well as a wide range and variety of critically controlled environmental
areas such as the Computer Center, LAN rooms, Technical Support Center,
etc.

The Service Provider shall ensure the continuous operation and
surveillance of the building EMCS and HVACR equipment including the
water tower, and heating and chiller plants and systems by constant
vigilance, analyzing readings and printout data, responding to alarms
and complaints, performing repairs and required maintenance, and
ensuring that appropriate remedial actions are taken to correct and
resolve appropriate systems indicators and functions. When monitoring
utility consumption and demand, peaks are continuously monitored. When
overrun of target limits for demand or consumption of a utility is
imminent, the Service Provider shall initiate and implement the shedding
of load on a selective basis, according to schedule. The Service
Provider shall maintain written records of all activities related to
these functions and generate a daily building systems status report and
provide it to the Buildings Manager or designee. Required daily utility
logs include: fuel oil, sewer, water, gas, electricity, and emergency
generator. The Service Provider shall requisition equipment and supplies
as necessary to maintain required level of service (refer to Section
6.5.2 for further detail). The Service Provider shall provide daily
(7-days/week) printouts to the Buildings Manager from the EMCS to ensure
proper operation of building systems.

The Service Provider shall repair and maintain monitoring and control
points on the EMCS for the Germantown Complex and EM programs and shall
continuously review existing EMCS computer and control operations and
analyze results. The Service Provider shall perform a wide variety of
troubleshooting and repairs relative to the EMCS ranging from resolving
computer software problems to repairing and maintaining DDC hardware and
actuators, and a wide variety of sensing devices (electronic, electric,
and pneumatic) such as: thermostats, humidistats, water detectors, heat
sensors, printed circuit boards, and other ancillary components.

The Service Provider shall be responsible for the implementation of the
PM Program, as prescribed by the GSA, for all HVACR and related
equipment, such as: greasing fan bearings, replacing bearings, gaskets
and filters; checking/maintaining proper oil levels; testing for
refrigeration leaks and repairing leaks when found; replacing and
aligning various belts; maintaining/replacing valves, independent units,
and heat exchange coils; monitoring and adjusting mechanical, electrical
and electric/pneumatic controls; and observing and testing for correct
operation of all systems and other factors contributing to the proper
and efficient operation of the HVACR systems. The Service Provider shall
occasionally develop sketches, specifications, and solicitations for
maintenance, repair or improvement contracts.

The Service Provider shall maintain, repair, and calibrate existing
pneumatic, pneumatic/electric and electric/pneumatic control systems
related to all HVACR equipment. The Service Provider shall tour all
mechanical rooms and check all systems including steam pressure reducing
stations, vacuum pumps, sump pumps, condensate pumps, preheat pumps,
reheat pumps, hot water circulating pumps, induction unit pumps, air
handling units, fans, chillers, cooling towers, generators, boilers, and
independent systems. The Service Provider shall correct deficiencies
identified during the tour. The Service Provider shall maintain a strong
interface with supervisors and up-line team personnel for scheduling of
priority work, equipment (e.g., HVACR) malfunctions, and supply and
material levels; and shall assist, as directed, in the purchase and
maintenance of stock repair parts and supply levels for HVACR related
materials to minimize the downtime of equipment (refer to Section 6.5.2
for further details). The Service Provider shall respond to complaints
of HVACR failures and other service calls in all areas, interface with
occupants, and initiate necessary repairs and/or modifications to
alleviate the problem. The Service Provider shall also interface,
escort, and inspect, as assigned, with GSA, DOE and contract personnel;
review work and make appropriate recommendations; and provide
operational testing to ensure that jobs (i.e., repairs/replacements/new
installations) are satisfactorily performed. The Service Provider must
be fully competent in emergency procedures and actions required during
emergency situations.

The Service Provider shall overhaul HVACR systems during their
respective non-operating season. This involves dismantling the
equipment, repairing or replacing worn parts, cleaning, placing
equipment back into proper working condition, painting and labeling of
equipment and piping in MERs. The Service Provider shall perform monthly
cleaning, annual painting and spot painting of MERs as necessary in
association with repair and maintenance of equipment and shall detect,
diagnose, test, and locate equipment malfunctions. This includes, but is
not limited to: compressors; condensers; lubrication systems;
evaporators; steam or chilled water systems; and direct digital,
pressure, and thermostatic controls. The Service Provider shall perform
inspection and maintenance of kitchen hood systems located in the Main
Building and the Child Development Center. The Service Provider shall
participate in designated energy programs including Pepco's Curtailable
Load Program and the development and annual update of a Refrigerant
Management Plan. The Service Provider shall manually verify and record
fuel oil levels against direct digital meter readings, provide report of
usage logs to Buildings Manager or designee as required, and maintain a
minimum of 95% fuel oil level in all underground fuel oil tank systems.
The Service Provider shall tour and inspect mechanical operating
equipment three times daily and maintain a daily tour and watch log. The
Service Provider shall provide on-site coverage 24 hours a day, seven
days a week. Watch hours referenced in TE 3-1 reflect this coverage and
include performance of tours, and may include performance of preventive
maintenance, repairs and response to service calls.

The Service Provider shall submit all completed PM, repair and service
call WOs to the Germantown Help Desk upon completion of the work.

The Service Provider shall maintain and update the PM Database and other
repair and service call tracking databases to ensure all information in
the automated systems is up-to-date and reflects all current items
requiring PM and repair.

The Service Provider shall liaison with the GSA Fire Alarm Shop and GSA
Switch Gear Shop for services they provide to the agency. The Service
Provider shall also liaison with other GSA and DOE construction
contractors for the purpose of coordinating and supporting HVACR and
systems outages and renovations IAW construction scopes of work.

The Service Provider shall be capable of performing these duties in and
around identified hazardous materials such as ACM and in difficult to
reach locations or in confined spaces. The Service Provider is
responsible for moving equipment, furniture and other materials as
necessary to perform the work.

All Service Provider employees performing HVACR duties must be licensed
or competent to perform these duties at a Journeyman level with eight
years of experience (four of which are in commercial applications at the
Journeyman level) as a minimum performance requirement. Employees
performing work on refrigeration systems shall also have a Universal
Refrigerant Technician Certification and a CFC License for
Refrigeration.

##### Provide Plumbing and Pipefitting Services

The Service Provider shall provide plumbing and pipefitting services IAW
all applicable directives and guidance including : , GSA PM Guidelines,
GSA Delegation of Authority for Building Operations and Maintenance of
Real Property for the Germantown Complex; EOs 13101 and 13123; WSSC;
OSHA; Uniform Plumbing Code; and ASHRAE Standards. Customers include all
Germantown Complex Occupants (including the Child Development Center).

The Service Provider shall operate and perform installation, maintenance
and repair of all domestic hot and cold water systems; low, medium and
high-pressure steam and condensate distribution systems; chilled water
piping systems; induction unit systems; drain systems; storm water
systems; sewer systems; high temperature water systems; hot water solar
heating systems; generator systems; drinking water systems; pond aerator
system; sprinkler systems; hot water tanks; heaters; steam boilers;
steam distribution systems; pneumatic air systems; hydraulic systems;
condensate, vacuum, and circulating pumps; and auxiliary equipment
associated with the heating and refrigeration plant; and associated
controls, valves, hangers, piping, and insulation. The Service Provider
shall also perform all or a combination of the following tasks: plan and
lay out work from blueprints, drawings, technical manuals or
specifications to include placement, pitch, routing, elevation,
expansion, and operation of piping systems and associated components,
equipment, and controls (manual, automatic, and battery powered); and
locate, diagnose trouble, and repair all systems and associated
components, equipment, and controls.

The Service Provider shall install and repair toilets, urinals, sinks,
flush valves, faucets, drinking fountains, sewer lines, fire sprinkler
systems, radiators, risers, expansion joints, pressure regulators, steam
and drip leg traps, reducing valves, pumps, gauges, and thermostats. The
Service Provider shall cut, thread, assemble, weld, solder, and hang
pipes of various material types and sizes. This also includes installing
insulating material around pipes and fixtures. The Service Provider
shall join, seal and test systems and equipment for leak-free operation.

The Service Provider shall perform semi-annual cleaning of main drain
and sewer systems and shall provide a written report to the Buildings
Manager or designee. The Service Provider shall drain and refill all
water systems in coordination with others to include GSA, fire alarm
shop and other GSA and DOE contractors. The Service Provider may be
required to work emergency duty or respond to emergency calls anytime,
day, night, weekends, or holidays. The Service Provider shall respond to
complaints of plumbing failures and other service calls in all areas,
interface with occupants, and initiate necessary repairs and/or
modifications to alleviate problems.

The Service Provider shall submit all completed PM, repair and service
call WOs to the Germantown Help Desk upon completion of the work.

The Service Provider shall maintain and update the PM Database and other
repair and service call tracking databases to ensure all information in
the automated systems is up-to-date and reflects all current items
requiring PM and repair.

The Service Provider shall maintain a strong interface with supervisors
and up-line team personnel for scheduling of priority work, equipment
malfunctions, and supply and material levels; and shall assist, as
directed, in the purchase and maintenance of stock repair parts and
supply levels for plumbing related materials to minimize the downtime of
equipment.

The Service Provider shall be capable of performing these duties in and
around identified hazardous materials such as ACM and in difficult to
reach locations or in confined spaces. The Service Provider is
responsible for moving equipment, furniture and other materials as
necessary to perform the work.

The Service Provider shall liaison with the GSA Fire Alarm Shop for
services they provide to the agency. The Service Provider shall also
liaison with other GSA and DOE construction contractors for the purpose
of coordinating and supporting plumbing systems outages and renovations
IAW construction scopes of work.

All Service Provider employees performing plumbing and pipefitting
duties must be licensed or competent to perform plumbing duties at a
Journeyman level with eight years of experience (four of which are in
commercial applications at the Journeyman level) as a minimum
performance requirement.

##### Provide Electrical Services

The Service Provider shall provide electrical services IAW all
applicable directives and guidance including Tour and Watch Guidelines,
GSA PM Guidelines, GSA Delegation of Authority for Building Operations
and Maintenance of Real Property for the Germantown Complex; EOs 13101
and 13123; Manufacturer recommendation; OSHA, applicable building codes,
and the National Electrical Code. Customers include all personnel at the
Germantown Complex (including the Child Development Center).

The Service Provider shall perform installation, operation, maintenance,
repair, troubleshooting, and modification of new and existing electrical
systems, operating equipment, facilities, and fixtures. The Service
Provider shall respond to service calls and customer complaints, and
shall respond to and be present for all emergency situations. The
Service Provider shall plan and lay out work from blue prints, sketches,
wiring diagrams or other specifications, and oral or written
instructions. The Service Provider shall locate electrical short
circuits, diagnose trouble and repair a variety of electrical equipment
such as fluorescent, incandescent, direct and indirect lighting
equipment, normal and emergency power systems including battery devices,
photovoltaic array systems, grounding systems, load center monitoring
system, air conditioning and heating systems, plumbing systems,
emergency warning systems, fans, motors, timing and recording devices,
distribution panels, and connections for machines and office appliances
and all associated components and controls. The Service Provider shall
maintain, operate and repair the emergency electrical diesel generator
to include associated transfer switches, radiators, pumps, oil tanks,
load banks, and controls. This requires installing, modifying,
repairing, loading and testing new and existing electrical lines,
circuits, systems, fixtures, controls, and equipment. The Service
Provider shall control and monitor all equipment associated with the
EMCS such as parking lots, roadways, and exterior building lighting and
shall install, replace, and maintain all electric and battery-operated
clocks located in public space. The load center monitoring system, as
manufactured by General Electric, is a proprietary system requiring the
Service Provider to use the manufacturer's components and materials.

The Service Provider shall perform complete electrical or rewiring jobs
for segments of buildings and structures. The Service Provider shall
install, repair, and maintain panel boards, disconnects, transformers,
motor control centers, motors, lighting systems, HVACR equipment, and
switch and outlet boxes. The Service Provider shall connect completed
electrical circuit to the power source and test operation of switches
and equipment. The Service Provider shall install and repair a variety
of raceways such as ½" to 4" EMT and rigid conduit, wire mold, and
flexible metallic tubing; and shall determine and install wiring,
conduit, fixtures, transformers, panels and other electrical devices in
the size, type, and arrangements necessary for proper and safe operation
of electrical systems, circuits and equipment. The Service Provider
shall participate in Pepco's Curtailable Load Program, to reduce utility
demand during high peak periods and shall operate and assist in the
maintenance of a variety of electrical equipment rated at 15KV and
below. The Service Provider may be required to work emergency duty or
respond to emergency calls anytime, day, night, weekends, or holidays.
The Service Provider shall respond to complaints of electrical failures
and other service calls in all areas, interface with occupants; initiate
necessary repairs and/or modifications to alleviate the problem. The
Service Provider shall tour and inspect electrical operating equipment
three times daily and maintain a daily tour and watch log. The Service
Provider shall provide on-site coverage 24 hours a day, seven days a
week. Watch hours referenced in TE 3-1 reflect this coverage and include
performance of tours, and may include performance of preventive
maintenance, repairs and response to service calls.

The Service Provider shall submit all completed PM, repair and service
call WOs to the Germantown Help Desk upon completion of the work.

The Service Provider shall maintain and update the PM Database and other
repair and service call tracking databases to ensure all information in
the automated systems is up-to-date and reflects all current items
requiring PM and repair.

The Service Provider shall maintain a strong interface with supervisors
and up-line team personnel for scheduling of priority work, equipment
malfunctions, and supply and material levels; and shall assist, as
directed, in the purchase and maintenance of stock repair parts and
supply levels for electrical related materials to minimize the downtime
of equipment (refer to Section 6.5.2 for further detail).

The Service Provider shall be capable of performing these duties in and
around identified hazardous materials such as ACM and in difficult to
reach locations or in confined spaces. The Service Provider is
responsible for moving equipment, furniture and other materials as
necessary to perform the work.

The Service Provider shall liaison with the GSA Switchgear Shop for
services they provide to the agency. The Service Provider shall also
liaison with other GSA and DOE construction contractors for the purpose
of coordinating and supporting electrical systems outages and
renovations IAW construction scopes of work.

All Service Provider employees performing electrical duties must be
licensed or competent to perform these duties at a Journeyman level with
eight years of experience (four of which are in commercial applications
at the Journeyman level) as a minimum performance requirement.

##### Provide Carpentry and General Maintenance Services

The Service Provider shall provide carpentry and general maintenance
services IAW all applicable directives and guidance, to include: GSA PM
Guidelines, GSA Delegation of Authority for Building Operations and
Maintenance of Real Property for the Germantown Complex; EOs 13101 and
13123; OSHA; and Green Initiative (includes applicable EOs, e.g., 13101
and 13123).. Customers include all personnel at the Germantown Complex
(including the Child Development Center).

In providing carpentry and general maintenance services, the Service
Provider shall perform work as necessary to maintain the building
envelope (e.g., roof, fenestration, perimeter walls and doors and sky
lights) from air or water infiltration and perform work as necessary to
maintain the interior of the Germantown Complex. This work involves
installing, erecting, and removing wood, sheetrock, soundsoak, benches,
coat hangers, portraits, child safety devices, glass and metal
partitions, studding, mirrors, toilet paper dispensers, soap dispensers,
wood shelving, and railing. The Service Provider shall also replace or
repair damaged walls, floors, including utility access hatches,
ceilings, suspended ceilings, stairways, steps, windows, and door
related items to include doors, frames, soundseals, and accessories.
Such tasks typically involve measuring; cutting lumber and other
material to sizes and dimensions; and fitting and assembling members.
The Service Provider shall also replace or repair raised floor systems,
floor tile, Venetian blinds, and cut glass for windows and picture
frames. The Service Provider shall provide locksmith services for all
interior and exterior doors to include manual closures, locking
mechanisms, re-keying cylinders, opening locked doors, adding locksets,
and providing the required number of keys.

The Service Provider shall apply paint and other coating materials with
brush, roller, spray, or any method accepted by the trade interior or
exterior surfaces; prepare and apply a sizing coat to surfaces before
painting; prepare for use different kinds of paint, stain, varnish, and
related materials; remove old finish by various methods and prepare
surfaces for repainting; strip walls and ceiling; fill small holes and
cracks in plastering; and erect and remove necessary scaffolding as
required. The Service Provider shall tape and finish drywall and
sheetrock for painting and may be required to patch, remove, or replace
concrete floors, sills, supporting foundation for equipment all
associated and required in the day-to-day maintenance and repair of the
buildings. The Service Provider shall install, repair, and remove vinyl
wall coverings and base.

The Service Provider shall perform a variety of decorative masonry to
achieve a variety of finish results on various kinds of surfaces. This
involves: preparing surfaces to be painted by such means as building up,
shaping, smoothing, leveling or pre-coating as necessary with metal and
synthetic resins, plastics and other compounds or pre-coating agents.
This function may also involve smoothing surfaces with various abrasive
compounds, pumice and rottenstone. The Service Provider shall lay
bricks, cinder blocks, and structural tile at corners and openings of
walls, partitions, and foundations to establish lead or gauge lines for
intervening walls; lay lintels and arches over windows and doors; lay
windows, doors, and window sills; remove damaged or dangerous sections
of walls; install concrete board and ceramic tile for walls, ceilings,
and floors; and install access panels in various wall and ceiling
materials such as drywall, cinder block and ceramic tile. The Service
Provider shall perform caulking and waterproofing on interior and
exterior surfaces, including the preparation of surfaces and the mixing
of the proper materials or compounds to obtain the required protection
and to match existing structure.

The Service Provider shall respond to service calls and customer
complaints, and shall respond to and be present for all emergency
situations.

The Service Provider shall submit all completed PM, repair and service
call WOs to the Germantown Help Desk upon completion of the work.

The Service Provider shall maintain and update the PM Database and other
repair and service call tracking databases to ensure all information in
the automated systems is up-to-date and reflects all current items
requiring PM and repair.

The Service Provider shall maintain a strong interface with supervisors
and up-line team personnel for scheduling of priority work, equipment
malfunctions, and supply and material levels; and shall assist, as
directed, in the purchase and maintenance of stock repair parts and
supply levels for carpentry related materials to minimize work delays
(refer to Section 6.5.2 for further detail).

The Service Provider shall be capable of performing these duties in and
around identified hazardous materials such as ACM and in difficult to
reach locations or in confined spaces. The Service Provider is
responsible for moving equipment, furniture and other materials as
necessary to perform the work.

The Service Provider shall also perform PM for carpentry-related items.
All employees performing carpentry and general maintenance duties must
be competent to perform these duties at a Journeyman level with eight
years of experience (four of which are in commercial applications at the
Journeyman level) as a minimum performance requirement.

##### Operate Heating/Refrigeration Plant

The Service Provider shall operate the heating/refrigeration plant IAW
all applicable directives and guidance including : Tour and Watch
Guidelines, GSA PM Guidelines, OSHA, ANSI Publications, ASME, ASHRAE
Standards, the National Electric Code, and Uniform Plumbing Code.
Customers include all personnel at the Germantown Complex and the
Buildings Manager.

The Service Provider shall be responsible for operating, monitoring,
maintaining and repairing the following: two Babcock and Wilcox boilers
each with a capacity of 14,000 lbs. of steam per hour, one Babcock and
Wilcox boiler at 8,000 lbs. of steam per hour, one (Summer Use) Hurst
boiler at 4,000 lbs. of steam per hour, all equipment associated with
the Johnson Controls, Inc. EMCS as displayed/controlled at the
operator's workstation located in the Utility Plant Office, and a
150,000 gallon elevated water tank and related pumps and controls. The
Service Provider personnel must successfully complete a minimum of 40
hours of training in the Johnson Controls METASYS EMCS system. All
boilers are equipped with dual fuel burning capability; natural gas is
the primary fuel, #2 fuel oil is the secondary fuel. The elevated water
tank requires a critical water level that must be maintained by booster
pumps in order to maintain adequate water pressure to all floors of the
main building as well as fire protection throughout the fire hydrant
loop. The facility is served by two (2) city water supplies (one
entering the facility from Route 118 and one from Middlebrook Road). The
operator shall be capable of and responsible for switching between water
sources. The Service Provider shall provide annual inspection
certifications for all four (4) Boilers and pressure vessels as
required. Inspection certifications must be obtained during the
respective equipment off-season.

The Service Provider shall respond to service calls and customer
complaints, and shall respond to and be present for all emergency
situations.

The Service Provider shall provide proper water chemistry for the
cooling towers of all four (4) critical chillers by utilizing the latest
non-chemical technology, thereby alleviating the use of toxic chemicals.
The Service Provider shall also provide proper water chemistry for the
boiler feed water make-up system.

The Service Provider shall monitor the Metretek remote monitoring
device. DOE HQ is an interruptible customer to Washington Gas Company;
therefore, this device is used as the primary means of notification of
an interruption to natural gas service to the facility. It is imperative
that the utility plant operator switch the boilers to an alternative
fuel (#2 Fuel Oil) within one hour of receiving the alarm signal from
the Metretek alarm box to avoid substantial penalties being incurred for
gas consumption that occurs during a curtailment.

The Service Provider shall be responsible for operating, monitoring,
maintaining and repairing the three (3) cooling towers, one (1) heat
exchanger and the four (4) critical chillers and related pumps and
controls that provide chilled water throughout the main building,
auditorium, and for the computer center and related LAN rooms;
centrifugal condenser pumps; water softener; water softener salt; five
(5) underground fuel oil tanks; hot water converter; electric boiler
feed water pumps; one (1) steam turbine boiler feed water pump; two (2)
fuel oil pumps; and one (1) de-aerator tank.

The Service Provider shall be responsible for daily monitoring and
observing the off-loading of all fuel oil to the facility to avoid fuel
oil spills and shall ensure that the high pressure (125 Pounds per
Square Inch) boilers, cooling towers and elevated water tank are
operating properly and that operating techniques and established
procedures are followed. This includes coordinating the work of various
tradesmen such as utility systems repairer operators, electricians,
plumbers, painters, and/or contract employees.

The Service Provider shall perform PM work IAW guide and equipment
history cards, such as dismantling of equipment, cleaning, inspecting,
repairing, reassembling, adjusting, and testing thereof. The Service
Provider shall repair steam turbines, pumps of all types, oil heaters,
and fuel handling equipment, and at times measure, cut thread, and
install piping and valve fittings and traps, clean and re-gasket flanged
joints carrying high pressure steam and hot water; and replace plumbing
fixtures. The Service Provider shall monitor the boilers continuous blow
down system and performs manual tests to verify accuracy of automatic
systems, and change from automatic to manual blow down mode when
necessary and makes tests as required to keep boiler water dissolved
solids under control and within acceptable levels. The Service Provider
shall monitor computer controlled HVAC equipment and make decisions to
turn equipment on/off and override computer manually or by computer
commands to maintain a healthy and environmentally safe facility within
required parameters, and recommend improvements to the overall equipment
operations to include computer systems to improve the operation of the
facility.

The Service Provider shall maintain an operating log in which the
Service Provider records all pertinent information regarding O&M of the
Boiler Plant, including, but not limited to, operating hours, pressure
readings, flow readings, equipment failures and or malfunctions, fuel
consumption, steam production, steam evaporated, gas temperature, and
flue gas content. The Service Provider shall also maintain an operating
log for the Refrigeration Plant. The Service Provider shall provide
daily utility meter readings such as:  oil/gas consumption; water
consumption; steam production; etc.  These readings are typically
submitted to the Buildings Manager each week. The Service Provider shall
maintain the correct water level in the boilers and secure water samples
for the boilers. Samples are analyzed and any necessary adjustments are
made. The Service Provider shall also ensure that all chemical equipment
and feeds are set and working properly. An operator shall be on duty 24
hours a day, 7 days a week.

The Service Provider shall submit all completed PM, repair and service
call WOs to the Germantown Help Desk upon completion of the work.

The Service Provider shall maintain and update the PM Database and other
repair and service call tracking databases to ensure all information in
the automated systems is up-to-date and reflects all current items
requiring PM and repair.

All Service Provider employees performing boiler related duties shall
possess a current Maryland issued First Grade Stationary Engineer's
License with eight years of experience (four of which are in commercial
applications at the Journeyman level) as a minimum performance
requirement.

### Transportation and Travel Management and Motor Vehicle Maintenance

#### Provide Travel Management Services

##### Provide Administration and Management of Travel Management Team

The Service Provider shall provide administration and management of the
travel management team IAW all applicable directives and guidance, to
include: Federal Travel Regulations, DOE Travel Regulations, PCS
Guidelines, Contract Management, HHG Shipment, and GAO regulations.
Customers include all personnel at the Germantown Complex and satellite
lease locations (currently 20300 Century Boulevard, 20400 Century
Boulevard and/or any future locations in the Germantown, MD area).

The Service Provider shall plan, organize and distribute work to team
members; resolve customer complaints, issues, or concerns; and
coordinate and provide training to the travel management team on the PCS
process. The Service Provider shall provide procedural and regulatory
advice on travel issues, specifically to DOE HQ personnel located at the
Germantown Complex. The Service Provider shall coordinate third-party
relocation contractors. This involves managing technical aspects of
transferring employees station-to-station on a worldwide basis, and
reviewing and auditing real estate claims arising from official PCS.

The Service Provider shall produce as-needed customer reports and
standard monthly reports. The Service Provider shall conduct analytical
studies concerning travel operations. This involves collecting and
analyzing travel operations data and developing recommendations to
improve service.

##### Monitor Activities of Full-Service Domestic and International Travel Operation

The Service Provider shall monitor activities of full-service domestic
and international travel operations IAW all applicable directives and
guidance, to include: Department of State Guidelines, Federal Travel
Regulations, DOE Travel Regulations, and GSA Guidelines. Customers
include all personnel at the Germantown Complex and satellite lease
locations (currently 20300 Century Boulevard, 20400 Century Boulevard
and/or any future locations in the Germantown, MD area).

The Service Provider shall monitor the performance of the travel
operations contractor to include performance of activities such as
receiving travel requests from customers and performing cost/benefit
analyses, if required. Itineraries shall be planned and scheduled, and
reservations shall be booked. The Service Provider shall obtain tickets.
The Service Provider shall coordinate the billing process. Travel
insurance shall be arranged for international flights and DOE HQ
travelers shall be provided with copies of regulations that govern
government travelers.

##### Manage Official US Passports and Visas for DOE Personnel

The Service Provider shall manage official US passports and visas for
DOE HQ personnel IAW all applicable directives and guidance, to include:
Department of State Guidelines, Federal Travel Regulations and DOE
Travel Regulations. Customers include all personnel at the Germantown
Complex and satellite lease locations (currently 20300 Century
Boulevard, 20400 Century Boulevard and/or any future locations in the
Germantown, MD area).

The Service Provider shall prepare correspondence to Embassies, the
Department of State and the DOD; process passport/visa requests; input
expiration date into travel office database; deliver passports/visas;
and coordinate control and safeguard procedures.

#### Provide Transportation Services

##### Manage U-Drive Program

The Service Provider shall provide management of the U-Drive program IAW
all applicable directives and guidance, to include: CFR
101-38.301(Official Use of Federal Vehicles), DOE Transportation Office
SOPs, 41 CFR 109-38.5001 (the Trip Log), and GSA regulations for
operating vehicles. Customers include all personnel at the Germantown
Complex and satellite lease locations (currently 20300 Century
Boulevard, 20400 Century Boulevard and/or any future locations in the
Germantown, MD area).

The Service Provider shall coordinate the use of HQ fleet vehicles (for
official Government business only). This includes maintaining a vehicle
log and maintaining a list of all vehicles. The Service Provider shall
provide daily inspection of vehicles and coordinate vehicle allocations
between Germantown and Forrestal. The Service Provider shall also
coordinate the PM of assigned vehicles.

##### Provide Ground Transportation Services

The Service Provider shall provide ground transportation services IAW
all applicable directives and guidance, to include: CFR
101-38.301(Official Use of Federal Vehicles), DOE Transportation Office
SOPs, 41 CFR 109-38.5001 (the Trip Log), and the GSA regulations for
operating vehicles. Customers include all personnel at the Germantown
Complex and satellite lease locations (currently 20300 Century
Boulevard, 20400 Century Boulevard and/or any future locations in the
Germantown, MD area).

The Service Provider shall coordinate use of Germantown fleet vehicles
(to include self-drive vehicles and designated drivers). The Service
Provider shall operate passenger cars, light trucks, small vans and
station wagons to convey information or documents of a classified nature
and to load and unload vehicle cargo. The Service Provider shall
coordinate PM of assigned vehicle(s) and receive and account for all
types of classified matter.

The Service Provider shall receive Anti-Terrorist Executive Security
Training.

#### Support Transportation Systems

##### Provide Transportation-Area Systems Support

The Service Provider shall provide transportation-area systems support
IAW all applicable directives and guidance, to include Transportation
Office SOPs. Customers include all personnel at the Germantown Complex
and satellite lease locations (currently 20300 Century Boulevard, 20400
Century Boulevard and/or any future locations in the Germantown, MD
area).

The Service Provider shall provide IT support and technical advice to
transportation operations; manage the CESDS; manage vendor
relationships; determine system changes, upgrades, modifications; work
with IT support to develop, implement and maintain required systems;
maintain and utilize ETA Time and Attendance system; and provide
utilization tracking support.

#####  Provide Management and Administrative Services

The Service Provider shall provide management and administrative
services IAW all applicable directives and guidance, to include DOE
Transportation Offices SOPs. Customers include all personnel at the
Germantown Complex and satellite lease locations (currently 20300
Century Boulevard, 20400 Century Boulevard and/or any future locations
in the Germantown, MD area).

The Service Provider shall participate in analytical studies, develop
and implement training programs for all areas of the transportation
function, develop and implement employees' personal development
programs, and receive and account for all types of classified matter.

#### Provide Fleet Maintenance and Management

##### Monitor and Track Fleet Activity

The Service Provider shall monitor and track fleet activity IAW all
applicable directives and guidance, to include: DOE Transportation
Office SOPs and GSA regulations. Customers include all personnel at the
Germantown Complex, satellite lease locations (currently 20300 Century
Boulevard, 20400 Century Boulevard and/or any future locations in the
Germantown, MD area), GSA, FEMP and EPA.

The Service Provider shall maintain and utilize HQ FMIS and track
Germantown fleet mileage of all vehicles to include program offices
vehicles and shall maintain Forrestal's fleet mileage report. The
Service Provider shall generate a combined monthly mileage report for
GSA. The Service Provider shall track weekly consumption of various fuel
options including alternative fuel, re-refined oil, gasoline, etc. This
shall involve generating a weekly report for DOE HQ internal use.

##### Conduct Headquarters Fleet Management Activities

The Service Provider shall conduct HQ fleet management activities IAW
all applicable directives and guidance, to include: Federal EOs, EPA
regulations, Operating Procedures, GSA policies, OMB policies, and DOE
Transportation Office SOPs. Customers include all personnel at the
Germantown Complex, satellite lease locations (currently 20300 Century
Boulevard, 20400 Century Boulevard and/or any future locations in the
Germantown, MD area), GSA, and OMB.

The Service Provider shall analyze motor pool operations in order to
evaluate performance and control or reduce costs. This shall include
conducting quarterly fleet inventory and directing and coordinating the
ID of Germantown excess vehicles to GSA and leasing contractors. The
Service Provider shall coordinate and conduct vehicle registrations,
licensing and renewal procedures (based on local jurisdiction);
coordinate investigation of vehicle accidents involving DOE HQ and/or
contractor personnel operating government vehicles, and coordinate
investigation of state and local motor vehicle infractions involving DOE
HQ and/or contractor personnel.

##### Manage Vehicle Maintenance Program

The Service Provider shall provide management of the vehicle maintenance
program IAW all applicable directives and guidance, to include: Federal
EOs, Operating Procedures, GSA policies, and DOE Transportation Office
SOPs. Customers include all personnel at the Germantown Complex and
satellite lease locations (currently 20300 Century Boulevard, 20400
Century Boulevard and/or any future locations in the Germantown, MD
area).

The Service Provider shall schedule, coordinate and accomplish periodic
maintenance of the DOE HQ fleet. Vehicles shall be inspected to
determine condition and direct replacement, repair, and maintenance.
This involves conducting minor maintenance activities. The Service
Provider shall coordinate the acquisition of new vehicles per
contractual agreement; develop contract vehicle specifications;
determining vehicle needs based on DOE requirements. The Service
Provider shall also coordinate the retirement of fleet vehicles.

### Supply and Logistics Operations

#### Provide Personal Property Management for Direct Operations

##### Receive and Secure Personal Property Prior to Distribution

The Service Provider shall receive and secure personal property prior to
distribution IAW all applicable directives and guidance, to include: DOE
HQ Order 580.1A; CFR 41 Chap. 101 (FPMR), 102 (FMR) and 109.5 (DOE PMR);
and the FAR. Customers include all personnel at the Germantown Complex
(including the Child Development Center), satellite lease locations
(currently 20300 Century Boulevard, 20400 Century Boulevard and/or any
future locations in the Germantown, MD area), other agencies (USDA,
DoD), and DOE Field Offices.

The Service Provider shall sign for personal property upon delivery,
inspect property for condition/visual damage, and accept or reject
property or shipments. All accepted property items shall be secured. The
Service Provider shall research and match purchase orders with received
property and process personal property procured by purchase cardholders.
Property shall be bar-coded, tagged, and entered into SUNFLOWER. The
Service Provider shall notify purchaser of property and coordinate
delivery. Custodian (user) information on distributed property shall be
updated and gain/loss reports shall be generated.

##### Provide Procurement Support Services 

The Service Provider shall provide procurement support services IAW all
applicable directives and guidance, to include: DOE HQ Order 580.1A; CFR
41 Chap. 101 (FPMR), 102 (FMR) and 109.5 (DOE PMR); the FAR; and ADA and
OSHA requirements. Customers include all personnel at the Germantown
Complex (including the Child Development Center) and satellite lease
locations (currently 20300 Century Boulevard, 20400 Century Boulevard
and/or any future locations in the Germantown, MD area).

The Service Provider shall receive, process and coordinate the
requisitioning, scheduling and delivery of procured items, determine
required replenishment quantities, process acquisitions through
authorized procurement methods, and process requisitions for furniture,
furnishings and equipment. The Service Provider shall consult and
provide an alternative solution if needed, make furniture acquisition
recommendations (if not in stock), obtain federal approval of
acquisitions, and acquire special needs items (e.g. items for persons
with disabilities and items for executive staff).

The Service Provider shall provide contractor oversight of carpet
installation, cleaning and maintenance; furniture and security container
locks; moving and labor services (major and minor moves); warehouse
operations includes (shipping and receiving); interior horticultural
services; and supply stores.

The Service Provider shall also provide project management for furniture
installation services, contract services for refurbishing services, and
contract services for furniture reconfiguration services.

##### Provide Inventory Management

The Service Provider shall provide inventory management IAW all
applicable directives and guidance, to include: DOE HQ Order 580.1A; CFR
41 Chap. 101 (FPMR), 102 (FMR) and 109.5 (DOE PMR); and the FAR.
Customers include all personnel at the Germantown Complex (including the
Child Development Center) and satellite lease locations (currently 20300
Century Boulevard, 20400 Century Boulevard and/or any future locations
in the Germantown, MD area).

The Service Provider shall develop and execute an inventory plan,
maintain a property management inventory (to include stock levels), and
coordinate and conduct routine inventory walk-throughs by organization.
This involves coordinating with APRs. The Service Provider shall
reconcile physical inventory by organization to the master inventory
(SUNFLOWER database), update SUNFLOWER, and generate physical inventory
reports as needed. The Service Provider shall conduct random sampling,
conduct an annual self-assessment and report results to finance and
procurement, and shall manage the property pass program.

Service Provider personnel performing this function must be a Certified
Property Management Specialist IAW certification requirements of the
NPMA.

##### Provide Management and Administration of Property Disposition

The Service Provider shall provide management and administration of
property disposition IAW all applicable directives and guidance, to
include: DOE HQ Order 580.1A; CFR 41 Chap. 101 (FPMR), 102 (FMR) and
109.5 (DOE PMR); and the FAR. Customers include all personnel at the
Germantown Complex (including the Child Development Center) and
satellite lease locations (currently 20300 Century Boulevard, 20400
Century Boulevard and/or any future locations in the Germantown, MD
area).

The Service Provider shall receive or retrieve property items for
disposition, sanitization, and redistribution; process transfers of
personal property; recommend property items to be excessed; process
excess, abandonment, sales and gifts of excess property; and shall
manage the computer gift program for schools. The Service Provider shall
sanitize all IT equipment received for disposition. The Service Provider
shall also examine incidents of loss, damage or destruction of
Government property and explain any inventory adjustments. The Service
Provider is also responsible for recommending approval of property loan
requests, coordinating DOE Field Office and inter-agency distributions
or retrievals of loaned property, and conducting physical distribution
or retrieval as needed.

##### Provide Property Management Training to Accountable Property Representatives and Administrative Officers

The Service Provider shall provide property management training to APRs
and AOs IAW all applicable directives and guidance, to include: DOE HQ
Order 580.1A; CFR 41 Chap. 101 (FPMR), 102 (FMR) and 109.5 (DOE PMR);
and the FAR. Customers include all APRs and AOs at the Germantown
Complex (including the Child Development Center) and satellite lease
locations (currently 20300 Century Boulevard, 20400 Century Boulevard
and/or any future locations in the Germantown, MD area).

The Service Provider shall conduct ad hoc training and develop training
and certification programs as required. Service Provider personnel
performing this function must be a Certified Property Management
Specialist IAW certification requirements of the NPMA.

##### Manage Furniture Reutilization Services

The Service Provider shall provide management of furniture reutilization
services IAW all applicable directives and guidance, to include: DOE HQ
Order 580.1A; CFR 41 Chap. 101 (FPMR), 102 (FMR) and 109.5 (DOE PMR);
the FAR; and ADA and OSHA requirements. Customers include all personnel
at the Germantown Complex (including the Child Development Center) and
satellite lease locations (currently 20300 Century Boulevard, 20400
Century Boulevard and/or any future locations in the Germantown, MD
area).

The Service Provider shall receive and process requests for
excess/surplus furniture returns, and coordinate with program offices
and the warehouse for pick-up of returned furniture. Returned furniture
shall then be evaluated to determine the disposition (i.e. reutilized,
disposed of, or refurbished) and assigned condition codes. The Service
Provider shall coordinate with GSA and the warehouse for disposal of
unserviceable furniture and prepare disposal-supporting documentation.

The Service Provider shall conduct minor repairs and preparation of
re-utilizable furniture. If necessary, the Service Provider shall
identify a minimum of three refurbishment contractors for government
acquisition and shall coordinate on-site or off-site refurbishment work
with the warehouse and the refurbishment contractor. The Service
Provider shall inspect the work of the refurbishment contractor and
shall evaluate and coordinate the payment process and recommend payment
of refurbishment contractor. The Service Provider shall review the
weekly inventory report of total product on hand in the warehouse. The
Service Provider shall also oversee contract labor maintenance of the
current database of all available products in the warehouse and shall
prepare a management report.

#### Provide Printing Management Services

##### Provide Printing Services

The Service Provider shall provide printing services IAW all applicable
directives and guidance, to include: Title 44 US Code, GPO Printing and
Binding Regulations, and DOE Printing and Binding Regulations. Customers
include all personnel at the Germantown Complex and satellite lease
locations (currently 20300 Century Boulevard, 20400 Century Boulevard
and/or any future locations in the Germantown, MD area).

The Service Provider shall receive incoming printing requests from
customers and process printing requests. This involves assigning
publication numbers as appropriate, verifying supporting documentation,
inputting information into the JTS, following-up with a copy of HQF
1420.7 (Request for Print, Mail, and Visual Media Services) to customers
of assigned printing specialist and job control number as a receipt, and
developing specifications for print jobs. The Service Provider shall act
as liaison between the customer and GPO designated contractors. This
involves discussing and resolving any interim stages with the direct
deal vendor and GPO as the job progresses while acting within compliance
of regulations and laws. The Service Provider shall determine
scheduling, estimate costs of printing jobs, and determine the
distribution/mailing of printing materials. The Service Provider shall
conduct on-site proof inspections and off-site Press Sheet inspections.
The Service Provider shall recommend approval of print jobs, and shall
coordinate and provide court-reporting services. The Service Provider
shall handle jobs to be published in the Federal Register, respond to
status inquiries from the Program Offices, count columns and/or pages in
the Federal Register book, and enter information and estimated costs
into the JTS.

##### Manage Printing Services Operations

The Service Provider shall provide management of printing services
operations IAW all applicable directives and guidance, to include: Title
44 US Code, GPO Printing and Binding Regulations, and DOE Printing and
Binding Regulations. Customers include all personnel at the Germantown
Complex and satellite lease locations (currently 20300 Century
Boulevard, 20400 Century Boulevard and/or any future locations in the
Germantown, MD area).

The Service Provider shall monitor vendor performance. The Service
Provider shall also communicate with clients on job status and manage
and maintain the Department-wide mail lists for the Document
Distribution System, which maintains complete addresses of all persons,
organizations, and private companies that receive documents printed
under DOE authority. The Service Provider shall resolve
day-to-day problems relating to the distribution mailing lists (e.g.
researches non-receipt of material by referencing address lists and
tracking through the distribution sequence) and is responsible for
making recommendations regarding the efficiency of the operation and
possible improvements in reports, etc. The Service Provider shall ensure
that the proper mailing lists are forwarded to DOE distribution
contractors in coordination with the printing operation, or
independently if material comes from a source outside DOE.  The Service
Provider shall provide personnel with technical mail distribution
information regarding mailing lists and distribution schemes as needed.

The Service Provider shall provide monthly reports through the WCF for
all Program Offices, provide quarterly WCF business line analysis,
provide reports upon request from Program Offices, and initiate/update
the Printing Program Five-Year Plan and annual reports to WCF Board. The
Service Provider shall also maintain, update and input data into
printing tracking systems; conduct analytical studies and benchmarking,
and present findings and recommendations based on completed studies.

#### Provide Copier Management Services

##### Conduct Inventories of Copier Supplies and Equipment

The Service Provider shall conduct inventories of copier supplies and
equipment IAW all applicable directives and guidance, to include SOPs.
Customers include all personnel at the Germantown Complex (including the
Child Development Center) and satellite lease locations (currently 20300
Century Boulevard, 20400 Century Boulevard and/or any future locations
in the Germantown, MD area).

The Service Provider shall conduct quarterly inventories of copier
supply items. This involves evaluating supply levels for all machines,
ensuring replenishment as needed, and overseeing supply reorder for
re-stock as needed. The Service Provider shall also conduct quarterly
inventories of copier equipment, including the make, model, and location
of the equipment. The Service Provider shall compile monthly meter
readings and report to copier vendors based on those criteria.

##### Provide Copier Performance Support and Analysis

The Service Provider shall provide copier performance support and
analysis IAW all applicable directives and guidance, to include SOPs.
Customers include all personnel at the Germantown Complex (including the
Child Development Center) and satellite lease locations (currently 20300
Century Boulevard, 20400 Century Boulevard and/or any future locations
in the Germantown, MD area).

The Service Provider shall determine, interpret and provide policy
guidance to customers on copier program issues. This involves developing
and monitoring performance standards for the copier program. The Service
Provider shall develop, conduct, and analyze customer satisfaction
surveys. The Service Provider shall also conduct time management
analyses of copier operations and trend analyses for copier locations.

##### Provide Copier Logistics, Support, and Disposition Services

The Service Provider shall provide copier logistics, support and
disposition services IAW all applicable directives and guidance, to
include: SOPs. Customers include all personnel at the Germantown Complex
(including the Child Development Center) and satellite lease locations
(currently 20300 Century Boulevard, 20400 Century Boulevard and/or any
future locations in the Germantown, MD area).

The Service Provider shall determine the application and location of all
copy equipment. This involves participating in weekly space planning
meetings with customers and consult customers on copier application and
spacing. The Service Provider shall determine their photocopying
requirements, provide recommended options, and shall review copier
specification requirements to include electrical and environmental, and
coordinate copier relocations as needed.

The Service Provider shall arrange for delivery and installation of
newly purchased equipment. This involves ensuring customer
representatives and technicians have appropriate clearances and ensuring
that machines are properly tagged.

The Service Provider shall coordinate training for key operators and
users on newly acquired equipment and monitor contractor maintenance on
walk-up, dedicated, and staffed copiers for HQ (approximately 140
copiers). The Service Provider shall provide automated access and
control, and reporting for individual copiers, ensuring that Equitrac
copier database system and the JTS are maintained in good working order.
The Service Provider shall provide replacement services for all HQ
copiers. The Service Provider shall perform equipment surplus/trade-in
functions where appropriate.

##### Provide Copier Operations Management and Administrative Services

The Service Provider shall provide copier operations management and
administrative services IAW all applicable directives and guidance, to
include SOPs. Customers include all personnel at the Germantown Complex
(including the Child Development Center) and satellite lease locations
(currently 20300 Century Boulevard, 20400 Century Boulevard and/or any
future locations in the Germantown, MD area).

The Service Provider shall provide monthly reports through the WCF for
all Program Offices. This involves performing quarterly analyses of the
WCF business line, analyzing options for improvements to the business
line, providing ad hoc reports upon request from Program Offices, and
initiating and updating the Copier Program 5-Year Plan and annual
reports to the WCF Board. The Service Provider shall maintain, update
and input data into copier tracking systems and shall conduct analytical
studies and benchmarking. This involves the presentation of findings and
recommendations based on completed studies.

##### Provide Copier Supply Services

The Service Provider shall provide copier supply services IAW all
applicable directives and guidance, to include SOPs. Customers include
all personnel at the Germantown Complex (including the Child Development
Center) and satellite lease locations (currently 20300 Century
Boulevard, 20400 Century Boulevard and/or any future locations in the
Germantown, MD area).

The Service Provider shall maintain an inventory of copier supplies and
submit requests for replenishment of supplies. The Service Provider
shall administer monthly paper delivery and shall determine customer
overage needs. The Service Provider shall conduct sales of needed
supplies to Program Offices. The Service Provider shall update copier
JTS for inventory and sales and oversee the service contractor providing
the supply services at Germantown.

DOE will be responsible for the acquisition of the supplies.

## Albany Research Center (ARC)

### Facilities and Building Maintenance and Management

#### Perform Electrical Services

##### Provide Direct Facilities Electrical Support Services

The Service Provider shall provide electrical support services in
support of the ARC general facility operations. Customers of these
services include the personnel and staff located at the ARC and the
Bonneville Power Administration. These services are performed at the ARC
only. Local travel is required within a 100-mile radius of the ARC to
complete training or to pick up required parts.

The Service Provider shall perform these services in Albany, OR IAW all
applicable regulations to include OSHA, DOE Orders for Environmental
Safety and Health (ES&H), ISO 14001, the National Electrical Code,
Center Safety Directives and SOPs, Equipment-specific SOPs, State of
Oregon Elevator Code, the National Mechanical Code, ASME Boiler Code,
the NFPA Code, 36 CFR, Section 68 -- Secretary of the Interior Standards
for Treatment of Historical Properties and ADA Code.

In providing electrical support to the ARC, the Service Provider shall
perform a wide range of services. These services include:

-   Serving as an electrician for the duties associated with the proper
    work methods and craft techniques to accomplish assignments
    concerned with the maintenance, repair, trouble shooting, and
    modification of new and existing electrical systems, operating
    equipment, facilities, and fixtures

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-   Interfacing with the Bonneville Power Administration to ensure ARC
    power requirements are met and managed (Note: may require 24 hour/7
    day response to planned and/or unplanned outages)

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-   Coordinating planned and unplanned power outages with Bonneville and
    ARC facility stakeholders

    -   Planning and laying out work from blueprints, sketches, wiring
        diagrams or other specifications, and oral or written
        instructions

    -   Locating electrical short circuits, diagnosing trouble,
        modifying and repairing a variety of electrical equipment such
        as fluorescent, incandescent, direct and indirect lighting
        equipment, air conditioning and heating equipment, public
        address systems, Mitel telephone system, emergency warning
        systems, fans, motors, timing and recording devices,
        distribution panels, and connections for machines and office
        appliances

    -   Maintaining, and repairing the electrical systems of auxiliary
        generators, air compressors, cranes, elevators and sewer pump
        stations; which require installing, modifying, repairing,
        loading and testing new and existing electrical lines, circuits,
        systems, fixtures, controls, and equipment

    -   Controlling and monitoring all associated equipment with the ARC
        such as parking lot, roadway, and exterior building lighting and
        emergency generators

    -   Installing, replacing, and maintaining all electric and
        battery-operated clocks located in public spaces at the facility

    -   Performing complete electrical or rewiring jobs for segments of
        buildings and structures

    -   Installing, repairing, and maintaining panel boards,
        disconnects, transformers, motor control centers, motors,
        lighting systems, the electrical systems of HVACR equipment, and
        switch and outlet boxes; connecting completed electrical circuit
        to the power source and testing the operation of switches and
        equipment. Installing and repairing a variety of raceways such
        as ½" to 4" EMT and rigid conduit, wire mold, and flexible
        metallic tubing

    -   Determining and installing wiring, conduit, fixtures,
        transformers, and other electrical devices in the size, type,
        and arrangements necessary for proper and safe operation of
        electrical systems, circuits and equipment

    -   Operating and assisting in the maintenance of a variety of
        electrical equipment rated at 15KV and below

    -   Researching and submitting purchase requests for materials,
        supplies and equipment in support of facilities operations

    -   Planning and performing PM to include the repair and changing of
        lighting systems, switches, fuses, circuit breakers, buss-bars,
        insulators, fuse clips, blowers, etc.

    -   Cleaning elevator controls, tightening connections, repairing
        and adjusting controls, and carrying out normal servicing of
        such equipment

    -   Servicing electrical subsystems in heating systems such as
        boiler and baseboard, repairing and replacing elements, timers,
        thermostats, and switches

    -   Developing plans and initiating action to maintain and repair
        systems such as the fire alarm, telephone, security system and
        equipment such as electrical carts and lifts

    -   Performing lock-out/tag-out on hard-wired equipment for
        servicing

    -   Cleaning electrical vaults twice annually

Equipment required in the performance of these services include high
voltage tick tracers, hot sticks, insulated tools, volt/OHM meters, AMP
meters, mega-OHM meters, hydraulic benders, tubing benders,
oscilloscopes, pipe threaders, hammer and core drills, cranes, hoists,
man-lifts, confined space entry equipment, generators, wire pulling
machines, label makers. Materials include specialized cable (data and
high-voltage), buss bars, rectifiers, transformers, motor generators,
etc.

The Service Provider shall possess a State of Oregon General/Limited
Journeyman Electrician Licensure, Industrial Fork Truck Certification,
Personnel Lift Certification, Crane Operator Certification, Sling and
Rigging Certification, LockOut/TagOut Certification, Respirator
Certification, and Defibrillation Certification.

Due to the nature of the work done at ARC, providers for all services
listed in this PWS shall be required to respond
[immediately]{.underline} to emergency situations as determined by the
appropriate ARC personnel. The determination as to the maximum response
time will be made on a case-by-case basis by an ARC Associate Research
Director or designated employee.

*NOTE: The electrical and ventilation systems in use throughout the ARC
are complex due to the size of piping, pumps, valves, etc. associated
with pipes up to 14" in size, and the variety of uses associated with
the systems such as electrical, steam, compressed air, and waste
disposal. The systems are very old and have been modified over the years
with minimum upkeep of the as-built plans. Therefore, much replacement,
rerouting, etc. is required to make the systems operate efficiently and
effectively.*

##### Provide Direct Electrician Support Services to ARC Research Activities and Projects

The Service Provider shall provide electrical support services in
support of ARC research activities and projects. Customers of these
services include the personnel and staff located at the ARC, ARC
Research scientists, outside cooperators, Fossil Energy HQ, and the
Mineral Carbonation Working Group (Los Alamos, Arizona State University,
National Energy Technology Laboratory (NETL)). These services are
performed at the ARC and various field sites. Local travel is required
within a 100-mile radius of the ARC to complete training or to pick up
required parts.

The Service Provider shall perform these services IAW all applicable
regulations, to include OSHA, DOE Orders for ES&H, ISO 14001, the
National Electrical Code, Center Safety Directives and SOPs,
Equipment-specific SOPs, State of Oregon Elevator Code, the National
Mechanical Code, ASME Boiler Code, the NFPA Code, 36 CFR, Section 68 --
Secretary of the Interior Standards for Treatment of Historical
Properties and ADA Code.

In providing electrical support to ARC research projects, the Service
Provider shall perform a wide range of services. These services include:

-   Designing, laying out, installing, modifying, maintaining,
    troubleshooting and repairing complex electrical systems and
    equipment used to operate the facilities and needed to meet research
    project needs

-   Installing, repairing, and replacing high voltage power distribution
    systems that carry 110-13,000 volts. Making up potheads and
    high-voltage switchgear for underground systems and transformers;
    and mounting and installing transformers

-   Installing, servicing, designing, testing, calibrating and modifying
    complex electrical and electronic equipment used in research such
    as:

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-   Arc furnaces (both small laboratory types and up to and including
    large pilot plant types of up to 1 ton capacity), induction
    furnaces, Vacuum Arc Remelt furnace

-   DC consumable electrode furnace power supplies which are an
    assemblage of up to 24 individual power sources ganged together,
    with control, into a single power supply with high-current
    capability

-   Electron beam power supplies

-   High-frequency power supplies with the associated instrumentation
    controls, tanks, etc.

-   Controls and metering circuits

-   Conventional circuitry by the addition of capacitive and inductive
    reactors to the current limiting characteristics found necessary

-   Specialized control circuits for sophisticated scientific equipment

-   Test program measurement instruments such as gauges, thermocouple
    sensors, and meters

    -   Researching and submitting purchase requests for materials,
        supplies and equipment in support of research activities

    -   Planning and performing PM that includes the repair and changing
        of lighting systems, switches, fuses, circuit breakers,
        buss-bars, insulators, fuse clips, blowers, etc.

    -   Changing and rewinding elements of electrical furnaces for
        research, repairing and replacing wiring and parts as needed

    -   Servicing motors and generators of AC and DC, single and three
        phase, from fractional HP to 50 HP

    -   Servicing cranes, hoists, and control devices

    -   Cleaning and checking welders, AC, DC and power supplies,
        providing the necessary adjustments and making buss-bars
        necessary for hook-up

    -   Cleaning, repairing, and greasing portable blowers and exhaust
        fans

    -   Performing lock-out/tag-out on hard-wired equipment for
        servicing

    -   Working emergency duty or responding to emergency calls anytime,
        day, night, weekends, or holidays

    -   Responding to complaints of electrical failures and other
        service calls in all areas, interfacing with occupants, and
        initiating necessary repairs and/or modifications to alleviate
        the problem

*NOTE: The electrical and ventilation systems in use throughout the ARC
are complex due to the size of piping, pumps, valves, etc. associated
with pipes up to 14" in size, and the variety of uses associated with
the systems such as electrical, steam, compressed air, and waste
disposal. The systems are very old and have been modified over the years
with minimum upkeep of the as-built plans. Therefore, much replacement,
rerouting, etc. is required to make the systems operate efficiently and
effectively.*

Equipment required in the performance of these services include high
voltage tick tracers, hot sticks, insulated tools, volt/OHM meters, AMP
meters, mega-OHM meters, hydraulic benders, tubing benders,
oscilloscope, pipe threaders, hammer and core drills, cranes, hoists,
man-lifts, confined space entry equipment, generators, wire pulling
machines, label makers. Materials include specialized cable (data,
low-voltage and high-voltage), buss bars, rectifiers, transformers,
switches, motor generators, etc.

The Service Provider shall possess a State of Oregon General/Limited
Journeyman Electrician Licensure, Industrial Fork Truck Certification,
Personnel Lift Certification, Crane Operator Certification, Sling and
Rigging Certification, LockOut/TagOut Certification, Respirator
Certification, and Defibrillation Certification.

For all of the services listed in this PWS that are directly related to
the research activities at ARC, the service provider employees shall be
required to sign a non-disclosure agreement. The ARC Research Director,
or appropriate Associate Research Director will determine the
circumstances under which such an agreement is required.

Furthermore, the ownership of all intellectual property generated as a
result of work done by the service provider employees under this PWS
belongs to the Government of the United States, and service provider
employees will be required to sign agreements that so state.

##### Provide Management and Administration of Electrical Contractors

The Service Provider shall provide oversight of electrical contractors
on behalf of the personnel and staff located at the ARC, ARC research
scientists, and outside cooperators utilizing the facilities and
expertise of the ARC. These services are performed at the ARC only.
Local travel is required within a 100-mile radius of the ARC to complete
training or to pick up required parts.

The Service Provider shall perform these services IAW all applicable
regulations to include: OSHA, the National Electrical Code, Center
Safety Directives and SOPs, Equipment-specific SOPs, State of Oregon
Elevator Code, the National Mechanical Code, ASME Boiler Code, the NFPA
Code, 36 CFR, Section 68 -- Secretary of the Interior Standards for
Treatment of Historical Properties and ADA Code.

In providing oversight of contractors, the Service Provider shall be
responsible for developing or arranging for the development of
specifications to be used in contracting for electrical work that needs
to be done by outside contractors, supporting the on-site COR when
necessary, and interfacing with contractors to provide instruction and
guidance on ARC unique requirements.

Equipment required in the performance of these services include high
voltage tick tracers, hot sticks, insulated tools, volt/OHM meters, AMP
meters, mega-OHM meters, hydraulic benders, tubing benders,
oscilloscope, pipe threaders, hammer and core drills, cranes, hoists,
man-lifts, confined space entry equipment, generators, wire pulling
machines, label makers. Materials include specialized cable (data and
high-voltage), buss bars, rectifiers, transformers, motor generators,
etc.

The Service Provider shall possess a State of Oregon General/Limited
Journeyman Electrician Licensure, Industrial Fork Truck Certification,
Personnel Lift Certification, Crane Operator Certification, Sling and
Rigging Certification, LockOut/TagOut Certification, Respirator
Certification, and Defibrillation Certification.

#### Perform General Facility Maintenance to Support the ARC Mission

##### Perform General Facility Maintenance

The Service Provider shall perform general facility maintenance on
behalf of the personnel and staff located at the ARC. These services are
performed at the ARC only. Local travel is required within a 100-mile
radius of the ARC to complete training or to pick up required parts.

The Service Provider shall perform these services IAW all applicable
regulations to include: OSHA, DOE Orders for ES&H, ISO 14001, the
National Electrical Code, Center Safety Directives and SOPs,
Equipment-specific SOPs, the State of Oregon Elevator Code, the Uniform
Plumbing Code, the National Mechanical Code, the ASME Boiler Code, the
NFPA Code, ADA Code, 36 CFR, Section 68 -- Secretary of the Interior
Standards for Treatment of Historical Properties and local and state
permits (to include Spill Permit, Discharge Permit, etc.).

In providing general facilities maintenance support to the ARC, the
Service Provider shall:

-   Develop, implement and maintain a scheduled PM program for HVAC
    systems and other facility equipment; maintain and correctly
    troubleshoot and perform repairs to blowers, fume hoods, bag houses,
    compressors, and other air handling equipment; calculate and specify
    appropriate ductwork and blower size to ensure proper flow

-   Repair, troubleshoot, and maintain boilers, heating, air
    conditioning, pollution control equipment, and other piping systems
    in order to identify malfunctions and potential problems with
    equipment such as automatic controls, valves, piping, pumps, and
    related components

-   Service a variety of units by cleaning or replacing filters,
    strainers, ignition devices or other items. Activity includes
    specification planning and acquisition of needed materials

-   Perform PM on systems and equipment including boiler feeder pumps,
    air compressors, fixtures, etc.; repair and/or replace gages,
    controls, relief valves, and ignition devises; perform limited
    diagnostic tests on electronic control devices

-   Evaluate and monitor the operation of existing systems, plan for the
    maintenance and repair work needed to have them operate efficiently
    and safely, determine the need to replace worn out or obsolete
    equipment, and install new systems and equipment

-   Ensure ES&H compliance for facility through fabrication and
    installation of safety barriers and safety lane delineation (painted
    indicators) and maintenance, and signage, Respond to complaints of
    equipment failures and other service calls in all areas, interface
    with occupants, and initiate necessary repairs and/or modifications
    to alleviate the problem.

-   Provide welding and sheet metal services for the repair and
    construction of needed center facilities and equipment (e.g. fire
    escapes, blower mounts, HVAC apparatus, etc.)

-   Provide plumbing support for water and sewer to include repair,
    installation, testing of backflow prevention devices; design and
    plan water distribution systems for entire center including waste
    disposal

-   Provide sampling and interface with City of Albany to monitor waste
    water discharge permit requirements

-   Design, monitor and manage surface water runoff for facility to
    ensure compliance with environmental requirements

-   Design, install, monitor and maintain compressed natural gas fueling
    station and high-pressure propane delivery systems

-   Operate and maintain cranes, hoists, man-lifts, boom lift and
    rigging equipment.

-   On occasion, operate in confined spaces and/or potentially hazardous
    environments that require the use of appropriate PPE, atmosphere
    monitoring equipment and retrieval equipment and practices.

-   Perform Locksmith Services for the ARC to include developing key
    plans for ARC; installing, adjusting, re-keying, and repairing
    locks; making keys as needed and keeping an inventory as to who has
    keys and what they go to; and issuing keys to employees after
    receiving the property signed request forms

*NOTE: The electrical and ventilation systems in use throughout the ARC
are complex due to the size of piping, pumps, valves, etc. associated
with pipes up to 14" in size, and the variety of uses associated with
the systems such as electrical, steam, compressed air, and waste
disposal. The systems are very old and have been modified over the years
with minimum upkeep of the as-built plans. Therefore, much replacement,
rerouting, etc. is required to make the systems operate efficiently and
effectively.*

The Service Provider may be required to work emergency duty or respond
to emergency calls anytime, day, night, weekends, or holidays.

The Service Provider shall possess a State of Oregon Journeyman Plumbers
License, Backflow Device Testing Certification, Industrial Fork Truck
Certification, Personnel Lift Certification, Crane Operator
Certification, Sling and Rigging Certification, LockOut/TagOut
Certification, Respirator Certification, and Defibrillation
Certification.

##### Maintain and Support Research Projects and Programs

The Service Provider is required to support research projects and
programs performed at the ARC on behalf of ARC Research Scientists,
outside cooperators and Fossil Energy. These services are performed at
the ARC only. Local travel is required within a 100-mile radius of the
ARC to pick up required parts. Longer-range travel may be required for
on-going training.

The Service Provider shall perform these services IAW all applicable
regulations to include: OSHA, DOE Orders for ES&H, ISO 14001, the
National Electrical Code, Center Safety Directives and SOPs,
Equipment-specific SOPs, the State of Oregon Elevator Code, the Uniform
Plumbing Code, the National Mechanical Code, the ASME Boiler Code, the
NFPA Code, ADA Code, 36 CFR, Section 68 -- Secretary of the Interior
Standards for Treatment of Historical Properties and local and state
permits (to include Spill Permit, Discharge Permit, etc.).

In providing maintenance and support to ARC research projects and
programs, the Service Provider shall:

-   Support the research project team in the planning, design,
    construction, modification and operation of items, equipment and
    systems to be made and fitted to meet the needs of a research
    project or program

-   Perform work involving the design, construction, PM and/or making of
    repairs to equipment that meets the needs of research projects by
    routing and placement of compressed air lines, high pressure gas
    lines to include ones carrying flammable, corrosive, hazardous and
    explosive gases/gas mixtures, and/or hydraulic systems, and
    installation of standard laboratory or industrial equipment within
    research projects

-   Perform pipefitting, plumbing, and other related duties as follows:

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-   Design, install, modify, monitor or repair new or existing systems
    or research facilities which include high-pressure piping systems
    and equipment such as steam heating, hydraulic systems, expansion
    tanks, vacuum systems and circulating pumps, blowers, air pollution
    control systems, large capacity (20,000 gallons)/high pressure and
    volume water cooling and re-circulating systems, high purity water
    purification and delivery systems (e.g. MilliQ), complex cooling
    systems for pilot scale furnaces to include instrumenting with flow
    metering, inter-locking and controlling devices including complex
    piping and multiple pumps

-   Install and repair large systems to include a variety of
    refrigeration and air conditioning systems for process cooling which
    includes heating, cooling, humidifying, dehumidifying, cleaning, and
    filtering processes used in a variety of research environments

    -   Design, specify and prepare or repair sheet metal duct work,
        fittings, louvers, blower connections for laboratory hoods, air
        pollution control systems, gas handling systems, and particulate
        removal systems

    -   Provide emergency duty or respond to emergency calls anytime,
        day, night, weekends, or holidays

    -   Respond to complaints of equipment failures and other service
        calls in all areas, interface with occupants, and initiate
        necessary repairs and/or modifications to alleviate the problem

    -   Provide specialized welding including: Gas Metal Arc Welding,
        Tungsten Inert Gas, Metal Inert Gas, braising, silver-soldering
        in air or controlled atmosphere environments, plasma cutting of
        carbon steel, copper, stainless steel, titanium and nickel-base
        alloys, reactive and refractory metals, and intermetallics; and
        provide welding of high density polyethylene sheets and piping

    -   Prepare welded research test specimens for various materials and
        weld procedures listed above

    -   Research and submit purchase requests and often pick up
        materials, supplies and equipment in support of research
        projects

    -   Operate and maintain cranes, hoists, man-lifts, boom lift and
        rigging equipment

    -   Operate in confined spaces and/or potentially hazardous
        environments that require the use of appropriate PPE, atmosphere
        monitoring equipment and retrieval equipment and practices

*NOTE: The systems and equipment are complex and unique. The complexity
is due to the size of piping, pumps, valves, etc. associated with pipes
from capillary up to 14" in size, and the variety of uses associated
with the systems such as electrical, steam, compressed air, high
pressure gases to include flammable, corrosive, hazardous and explosive,
and waste disposal. The systems and equipment can be very old and have
been modified over the years with minimum upkeep of the as-built plans.
Therefore, much customized replacement, rerouting, etc. is required to
make the system operate efficiently and effectively. Materials of
construction include carbon steel, copper, stainless steel, titanium and
nickel-base alloys, reactive and refractory metals, plastics, ceramics
(e.g. alumina, mullite, zirconia, etc.), glass, glass ceramics, cermets
and intermetallics.*

The Service Provider shall possess a State of Oregon Journeyman Plumbers
License, Backflow Device Testing Certification, Industrial Fork Truck
Certification, Personnel Lift Certification, Crane Operator
Certification, Sling and Rigging Certification, LockOut/TagOut
Certification, Respirator Certification, and Defibrillation
Certification.

For all of the services listed in this PWS that are directly related to
the research activities at ARC, the service provider employees shall be
required to sign a non-disclosure agreement. The ARC Research Director,
or appropriate Associate Research Director will determine the
circumstances under which such an agreement is required.

Furthermore, the ownership of all intellectual property generated as a
result of work done by the service provider employees under this PWS
belongs to the Government of the United States, and service provider
employees will be required to sign agreements that so state.

##### Provide Contractor Oversight Support for Facility Maintenance

The Service Provider shall provide oversight of facility maintenance
contractors on behalf of the COR and personnel located at the ARC. These
services are performed at the ARC only. Local travel is required within
a 100-mile radius of the ARC.

The Service Provider shall perform these services IAW all applicable
regulations to include: OSHA, DOE Orders for ES&H, ISO 14001, the
National Electrical Code, Center Safety Directives and SOPs,
Equipment-specific SOPs, State of Oregon Elevator Code, the Uniform
Plumbing Code, the National Mechanical Code, ASME Boiler Code, the NFPA
Code, ADA Code, 36 CFR, Section 68 -- Secretary of the Interior
Standards for Treatment of Historical Properties and local and state
permits (to include Spill Permit, Discharge Permit, etc.).

In providing oversight of maintenance contractors, the Service Provider
is required to perform a wide range of services. These services include
developing or arranging for the development of specifications to be used
in contracting for facility maintenance work or janitorial work that
needs to be done by outside contractors; supporting the on-site COR when
necessary; and interfacing with contractors to provide instruction and
guidance on ARC-unique requirements.

The Service Provider shall possess a State of Oregon Journeyman Plumbers
License, Backflow Device Testing Certification, Industrial Fork Truck
Certification, Personnel Lift Certification, Crane Operator
Certification, Sling and Rigging Certification, LockOut/TagOut
Certification, Respirator Certification, and Defibrillation
Certification.

### Transportation and Motor Vehicle Management

#### Support Fleet Maintenance for ARC

##### Provide GSA Liaison Services and Maintain Fleet for ARC

The Service Provider shall provide GSA liaison services and maintain
fleet vehicles on behalf of ARC personnel/staff, GSA, maintenance
Service Providers/dealerships, and NETL. These services are performed at
the ARC only. Local travel is required within a 100-mile radius of the
ARC.

The Service Provider shall perform these services IAW all applicable
regulations to include: GSA and DOE Fleet Maintenance and Management
Regulations.

In providing GSA liaison services and maintaining the fleet at ARC, the
Service Provider is required to perform a wide range of activities.
These activities include performing record keeping, maintaining custody
of credit cards and keys, maintaining records of expenses and mileage,
ensuring vehicles are properly serviced, ensuring that vehicles are
properly repaired when problems occur, ensuring periodic checks of fleet
brakes, lights, oil, tires, water, etc. to ensure safety. In addition,
the Service Provider is required to keep vehicles clean and manage
vehicle usage. In managing vehicle usage, the Service Provider shall
provide vehicle dispatching, issue vehicles to drivers for trips,
prepare reports recommending specific corrective action for improving
vehicle utilization, coordinate the replacement of vehicles within the
GSA motor pool and arrange for alternative vehicles as needed.

### Supply and Logistics Operations

#### Support Property Management Oversight

##### Support Overall Property Program Management

The Service Provider shall provide support for overall property program
management for the personnel and staff of ARC, NETL, GSA, the general
public, shipping companies, vendors, and service/sales representatives.
This task is performed entirely at the ARC and requires only occasional
local travel.

The performance of this task is governed by several regulations,
directives and SOPs to include FPMR, DOE-PMR, FAR, DEAR, DOT-HMR, OSHA,
ARC local SOPs and ISMS and ISO 14001 Center policies and procedures,
equipment specific SOPs, and NEPA regulations/policies.

The work to be performed under this task includes informing personnel of
property management procedures, applying policies and procedures to the
needs of the center, and establishing guidelines for the effective
functioning of the supply and property management programs in compliance
with DOE/ARC policies. The Service Provider is required to establish
priorities for accomplishment of the shipping and receiving, issuance,
storage, and/or disposal of property; coordinate the development of
property management procedures and directives for the Center, insuring
that all PMR are adhered to; and study, evaluate, and revise existing
methods and procedures for receiving, warehousing, re-warehousing,
document control, stock selection, bin replenishment, and issuing of
property. The Service Provider shall test different procedures and the
results analyzed for application to other activities and ensure that
property management reports are submitted in a timely manner. The
Service Provider shall assist other staff members in acquiring equipment
from excess property lists of other government organizations including
regular review of excess property lists from other organizations,
comparison of those excess property listings with center needs, and
contacting the owners of the excess property to arrange acquisition and
shipment.

##### Acquire Property and Supplies for Use at the ARC 

The Service Provider shall acquire property and supplies for use at the
ARC on behalf of the personnel and staff of ARC, NETL, GSA, the general
public, shipping companies, vendors, and service/sales representatives.
This task is performed entirely at the ARC and requires only occasional
local travel.

The performance of this task is governed by several regulations,
directives and SOPs to include FPMR, DOE-PMR, FAR, DEAR, DOT-HMR, OSHA,
ARC local SOPs and ISMS and ISO 14001 Center policies and procedures,
equipment specific SOPs, and NEPA regulations/policies.

The work to be performed under this task includes maintaining balanced
inventories which reflect the current requirements of laboratory needs,
maintaining demurrage records on cylinders and containers, initiating
action for the return of cylinders promptly in order to avoid
unnecessary demurrage cost (to involve telephone communication with
laboratory personnel and vendors, the preparation of correspondence,
reports, and certifications pertaining thereto), and preparing documents
to account for property acquired and/or fabricated. The Service Provider
shall support the purchase of necessary supplies or services within
specified ranges and subject to other reasonable conditions deemed
appropriate by DOE; receive requisitions, contact vendors, and specify
what needs to be purchased. Final acquisition shall be made by
authorized DOE staff.. The Service Provider shall verify that the item
specified on the monthly Bank Statement corresponds with this
procurement record; recommend approval of statements for payment;
challenge any item that is shown on the statement in error; monitor
DOE/government-wide excess property listings for equipment useful to
ARC; and coordinate acquisitions and delivery of useful items.

##### Maintain Property and Supplies for Use at the ARC

The Service Provider shall maintain property and supplies for use at the
ARC on behalf of the personnel and staff of ARC and NETL. This task is
performed entirely at the ARC and requires only occasional local travel.

The performance of this task is governed by several regulations,
directives and SOPs to include: FPMR, DOE-PMR, FAR, DEAR, DOT-HMR, OSHA,
ARC local SOPs and ISMS and ISO 14001 Center policies and procedures,
equipment specific SOPs, and NEPA regulations/policies.

The work to be performed under this task includes conducting an annual
inventory of all non-expendable property and reconciling it with the
physical inventory list; operating a centralized property control
system, which establishes and maintains responsibility for property
accountability within the Center; maintaining stock items for which the
Center maintains an inventory, establishing an inventory system to
determine stock levels, lead times, and proper inventory balance. The
Service Provider shall also ensure that proper consideration is given to
storage of hazardous and fragile materials; plan, evaluate and select or
effectively recommend appropriate sites and facilities for storage of a
wide variety of complex research equipment, supplies, office machines,
and other accountable and non-accountable property items; plan for
security and safeguards of materials and equipment; operate propane
powered fork and barrel lift trucks to move, stack and un-stack, and
load and unload materials in and about the warehouse, storage areas,
loading docks, and off vehicles; assign bar codes to all property and
input property data via computer to a master property data file (i.e.
Property Acquisition Management System (PAMS)) located at NETL.

(Note: *The system controls some 3,400 different items of non-expendable
property comprised of approximately 3,400 different types and is valued
in excess of \$17.4 million. The majority of these items consist of
unique and highly sophisticated, scientific equipment and
instrumentation*)

##### Excess or Dispose of Property for the ARC

The Service Provider shall provide excess and disposal services of
property for the ARC on behalf of ARC personnel/staff, NETL, DOE, the
federal government at large, GSA, State Governments, local schools, and
the general public. This task is performed entirely at the ARC and
requires no travel.

The performance of this task is governed by several regulations,
directives and SOPs to include: FPMR, DOE-PMR, FAR, DEAR, DOT-HMR, OSHA,
ARC local SOPs and ISMS and ISO 14001 Center policies and procedures,
equipment specific SOPs, and NEPA regulations/policies.

The work to be performed under this task includes maintaining contact
with other laboratories for utilization of such equipment; surveying
board action and responsibility for destruction, scrapping or resale of
such equipment; maintaining up-to-date listings of excess property for
review by the technical personnel; and coordinating the distribution of
reports of excess property, both personal and real, for the Center to
obtain equipment to help meet the needs of the various divisions (The
Service Provider is required to visit holding agencies and select or
arrange for the transfer of excess property when necessary). In
addition, the Service Provider must coordinate and implement the
utilization and reassignment of Center-owned property and the excess and
surplus property disposal program; ensure the sale of all
Government-owned property is processed IAW GSA procedures; escorting
buyers/bidders on the ARC to ensure the appropriate property is
transferred; review requests of Survey Action submitted by Boards of
Survey and approve or disapprove these requests; prepare equipment for
proper disposal in compliance with EPA/DOE/State of Oregon environmental
regulations and coordinate with the Center's Waste Disposal Specialist
to ensure that equipment being disposed is not contaminated.

(Note: *These disposals may be transferred within the federal
government, donated to education or health agencies, or by sale to the
general public after proper procedural requirements have been met*)

##### Provide Shipping and Receiving of Property and Supplies for Use at the ARC

The Service Provider shall provide shipping and receiving of property
and supplies for use at the ARC on behalf of ARC personnel/staff. This
task is performed entirely at the ARC and requires no travel.

The performance of this task is governed by several regulations,
directives and SOPs to include: FPMR, DOE-PMR, FAR, DEAR, DOT-HMR, OSHA,
ARC local SOPs and ISMS and ISO 14001 Center policies and procedures,
equipment specific SOPs, and NEPA regulations/policies.

The work to be performed under this task includes ensuring that proper
consideration is given to shipping and temporary storage of hazardous
and fragile materials; operating propane powered fork and barrel lift
trucks to move, stack and un-stack, and load and unload materials in and
about warehouse, storage areas, loading docks, and off vehicles;
managing receiving and temporary storage of all equipment and supplies
arriving at ARC, maintaining receiving logs, notifying purchaser of
arrival of items, and inspecting shipments for completeness and
condition in order to accept or refuse. The Service Provider shall also
coordinate with the shipper or vendor to resolve any problems or
discrepancies with shipments and deliveries; determine that items ready
for shipment are properly assembled according to information provided on
shipping request, check the condition of shipping containers prior to
loading, and see that shipments are properly loaded onto the right
conveyance. The Service Provider shall prepare the Bill of Lading as
required using correct nomenclature to insure proper tariff rates, and
obtaining rates and verifying weights and pieces. The Service Provider
shall also ensure that Material Safety Data Sheets (MSDS) accompany all
incoming shipments as required and prepare copies for the Chemical
Safety Officer and purchaser.

# Personnel

## Project Manager

The Service Provider shall provide as Personnel an on-site Project
Manager or technical representative for each site, which shall be
responsible for the performance of the work. The name of this employee,
and designated alternate(s), who shall act for the Service Provider in
the absence of the Project Manager, shall be designated in writing to
the COR. The Project Manager and designated alternate(s) shall have at
least three (3) years of general supervisory experience managing a
project of this size and scope, and must have at least five (5) years
specific management experience in facilities building maintenance and
management, transportation and fleet maintenance and management, and/or
supply and logistics operations.

The Project Manager shall be the Service Provider\'s authorized
representative for the technical and administrative performance of all
services required under this PWS. The Project Manager shall be the first
Point of Contact (POC) for contractual or administrative questions or
difficulties that arise related to the PWS, and Project Manager shall be
the primary point through which communications, work assignments, and
technical direction flow between the Government and the Service
Provider. The COR, or designated representative, shall be the Service
Provider\'s first POC in the Government.

The Project Manager shall be available during normal hours of operation
to plan, direct, and control the overall management and operational
functions specified herein. The Project Manager shall provide the
necessary level of contract management and administrative oversight to
achieve the quantitative and qualitative requirements of this PWS.

The Project Manager or designated alternate shall be available within
fifteen (15) minutes during normal work hours to meet on-site with the
COR to discuss problem areas. After normal working hours, the Project
Manager or designated alternate shall be available within thirty (30)
minutes after notification to perform emergency functions. As
appropriate, the Project Manager shall make suggestions to the COR
(e.g., senior on-site manager, etc.) to improve operational efficiency
and maximize continuity of operations (e.g., adjustment of job
priorities, procedural changes, upgrade or reallocation of production or
services assets).

The Project Manager shall update and submit the Significant Items
Reports (4) for all tasks in sections 3.1 and 3.2 IAW TE 3-3: Required
Reports.

# General Requirements 

## Service Management

*The Service Provider will be given monitoring responsibility over
several DOE prime contracts. In this capacity, the Service Provider may
monitor work provided [within]{.underline}* *the DOE prime contractor's
Statement of Work. The service provider is [not]{.underline} authorized
to incur additional charge for DOE prime contractor work [not expressly
authorized within]{.underline} the contractor's Statement of Work.*

### Service Provider Management Requirements

Service Provider responsibility shall include all planning, programming,
administration, management, and execution necessary to provide the
specified services. The Service Provider shall ensure that all work
meets critical reliability rates or tolerances specified in Section 3:
Performance Objectives and Measures, PWS Specifications, the PRS (see TE
3-2: PRS), or in applicable referenced documents.

The Service Provider shall perform all related administrative services
required to perform work such as material requisitioning, QC, financial
control, status/tracking reports, and correspondence. The Service
Provider shall also maintain accurate and complete records, files, and
libraries of documents to include federal, state, and local regulations,
codes, laws, technical manuals, and manufacturer\'s instructions and
recommendations, which are necessary and related to the functions being
performed. The Service Provider shall compile historical data, prepare
required reports, and submit information as specified in TE-3-3:
Required Reports. The Service Provider shall assume total responsibility
for all requirements stated herein on the commencement date of the
performance period. The Service Provider shall support the DOE during
audits and inspections, and provide support and responses to audit and
inspection items (internal and external).

For Sections 3.1.1 and 3.2.1, the Service Provider will furnish a
listing of SOPs, for approval by the Buildings Manager, for the
following items:  Summer Schedule for fans and pumps; Winter Schedule
for fans and pumps; Diesel Generator Operation and Curtailable Load
Program with PEPCO. The Service Provider will provide an operational
plan to meet all energy reduction requirements and targets, set by EOs
and Senior Management, respectively.

## Service Provider Personnel

### Service Provider Employees

For the purpose of this PWS, the term \"Service Provider employee(s)\"
applies to all Service Provider employees and subcontractor employees
performing work on this PWS.

All Service Provider personnel shall be United States citizens. The
Service Provider shall provide a sufficient number of personnel
possessing the skills, knowledge, and training to satisfactorily perform
the services required by this PWS as well as obtain the necessary
security clearances as identified in TE 3-4: Security Clearance
Requirements. Service Provider personnel shall meet the education and
experience requirements for each specific area of expertise.

### Employee Roster

Thirty (30) days prior to start of the first performance period, the
Service Provider shall submit to the COR a written list of designated
Personnel and employees who will perform work under this PWS. Personnel
are defined in Section 4: Personnel. The list shall include all
employees' names and work assignments.

The Service Provider shall update the roster as required. The Service
Provider shall notify the COR of changes to the employee roster as soon
as changes are identified. The Service Provider shall provide an updated
written Employee Roster within five (5) working days of each change.

### Organizational Chart

The Service Provider shall submit an Organizational Chart showing the
Service Provider's functional responsibilities along with the Employee
Roster.

### Employee Training

The Service Provider shall be responsible for all new and recurring
training of Service Provider personnel in such a manner as to ensure all
tasks required by this PWS are performed properly. The Service Provider
shall ensure that all employees hired after the beginning performance
period are adequately trained prior to beginning work on this PWS.

The Service Provider shall conduct or provide to their employees
detailed instruction on Government policies and regulations in the areas
of employee conduct, ethics, safety, security, health, fire prevention,
and the environment as they pertain to the operations specified in this
PWS. The Service Provider shall develop, implement, and maintain written
guidelines or standard procedures necessary for effective accomplishment
of operations, processing of customer products, and equipment operation.
The Service Provider shall comply with all Privacy Act regulations
governing personal and private information.

The employer shall provide training as necessary to maintain a workforce
with a high level of technical skills.  The following serves as a sample
of recommended training for the personnel associated with Sections 3.1.1
and 3.2.1:  National Electric Code Refresher; National Electric Code
Changes; DDC; EMCS; Johnson Controls Institute Training for the
Germantown Campus; High Pressure Steam Boilers; Pressure Vessels; Water
Chemistry; Steam Trap Diagnostics, etc.

### Employee Conduct

The Service Provider and its employees shall comply with applicable
federal, state, and local laws, as well as mandatory DOE regulations.
The COR may require the Service Provider to remove from the job site any
employee working under this PWS for reasons of misconduct, security
infraction, or employees found or suspected to be under the influence of
alcohol, drugs, or any other incapacitating agent. The Service Provider
shall maintain provisions for the immediate removal of employees for
misconduct, or other causes prejudicial to the maintenance of health,
welfare, morale, or security of DOE and populace thereof, and shall
exercise these provisions.

Service Provider employees shall be subject to dismissal from the
premises upon determination by the COR that such action is in the best
interest of the Government. The Government has the authority to bar
individuals from the premises. Such removal from the job site or
dismissal from the premises shall not relieve the Service Provider of
the requirement to provide sufficient qualified personnel to perform the
services as required by this PWS.

Service Provider personnel working under this PWS shall practice high
standards of personal hygiene and maintain a clean, neat appearance in
keeping with the environment in which the individuals work.

Service Provider employees shall not loiter in any working or patron
area. Upon completion of their assigned duties, employees shall depart
the facility. The Service Provider shall allow only authorized personnel
to be present in Service Provider\'s work areas.

### Personnel Requirements

The Service Provider's employees shall not pose an actual or potential
threat or risk to the security or mission of DOE or its supported
activities, or the health and safety of the workforce. The Government
has the right to restrict and control access to its facilities,
property, and data, including those that are identified in this PWS.
Access privileges will be tailored to individual Service Provider
personnel responsibilities. The Government will be the final authority
in determining access privileges. The Government\'s exercise of its
right to grant and revoke access by particular individual(s) to its
facilities, or parts thereof, shall not constitute a breach or change to
the contract, regardless of whether said individual(s) are employed by
the Service Provider, and regardless of whether said individual(s) are
precluded from performing work under the PWS.

The Service Provider shall employ only persons able to speak, read,
write, and understand English for those positions interacting with
Government and other personnel in the performance of this PWS, and/or
where English is used or essential to provide the product, record, data,
information, or service.

A minimum of two (2) employees with duty stations at the Germantown
Complex shall maintain a Commercial Driver\'s License to operate the
Germantown bucket truck.

The Service Provider shall not employ any individual unable to obtain
the required access authorization.

### Interfaces

Compliance by the Service Provider shall be mandatory for security
access requirements to restricted areas that include, but are not
limited to, communication centers, nuclear facilities/related sites,
computer centers, and research and development areas. The Service
Provider shall clear requests for work in restricted areas with the
Government's Security Officer. A list of Government security POCs will
be provided to the Service Provider prior to the PWS start.

Service Provider operations shall not interfere with Government work in
any area where the Service Provider is performing any service or
maintenance work. The Service Provider shall schedule operations so as
to minimize interference with Government work. Should the Service
Provider be prevented from performing any work as a result of the tenant
(occupant) not providing access, the Service Provider shall return at a
later time negotiated with the occupant to perform the work at no
additional cost to the Government.

Other Government contractors will be performing required services in
areas associated with the requirements of this PWS. Some examples are
contractors who deliver material to and pick up material from
facilities, construction contractors performing specialized and one-time
jobs, and contractors who perform food service. The Service Provider in
conjunction with the COR, shall provide all further required
coordination between other contractors for any task specified in this
PWS that relates to or impacts on any other contracted work. The Service
Provider shall be responsible for any support services to other
contractors within the scope of this PWS as required by the Government.

The Service Provider shall verbally notify the COR of unresolved
disputes in receiving support from or providing support to customers or
other contractors within two (2) business days from the time the dispute
occurs, unless otherwise specified in Section 3: Performance Objectives
and Measures.

## Reporting and Records Maintenance

The Service Provider shall create and maintain files (e.g. records,
reports and logs) that document the processing of work and associated
information. The Service Provider shall not allow unauthorized personnel
access to these files unless specifically authorized by the COR in
writing. The Service Provider shall make files available to the COR upon
request. The Government retains ownership of all files. The Service
Provider shall provide long-term storage of inactive files. The Service
Provider shall turn over all active and inactive files to the COR at the
completion or termination of this contract.

All records including files, documents, desk guides, and working papers
provided by the Government and/or generated for the Government in
performance of this PWS become and remain Government property, and will
be maintained in chronological order by subject file folder and be
complete (including all referenced attachments, enclosures, and/or
exhibits) until termination or completion of this contract. All such
records shall be turned over to the Government on completion of the
contract. In the event of default, or non-performance, the Government
will have access to records in order to ensure mission support is not
interrupted. If requested by the Government, the Service Provider shall
provide the original record, or a reproducible copy of any such record,
within five (5) business days of receipt of the request.

The Service Provider shall respond to requests for information,
including scheduled (programmed) and ad hoc (un-programmed) requests.
All responses shall meet the criteria defined below.

### Criteria 

The Service Provider shall submit programmed and un-programmed
information, subject to Government review for adequacy, utilizing the
following criteria:

-   Complete: To include all information

-   Accurate: Factual and correctly tabulated data

-   Preparation: IAW applicable publication, or other specified format

-   Authorized: Name and signature of PM

-   Timely: Provided within the specified time frames

-   Distribution: Provided to the specified recipients

### Programmed Reporting Requirements

The Service Provider shall report all work accomplished under the PWS
and shall furnish the workload data to the COR in letter and electronic
format by close of business (COB) on the fifteenth calendar day of the
following month. The workload data shall be in a format compatible with
Government accounting systems and subsystems (as they may change from
time-to-time) and workload analysis automated information systems where
such exist. The workload data shall reflect all work accomplished by the
Service Provider\'s project staff directly expended with applicable
costs attributed to appropriate contract line items. Functional area
workload shall be severable by contract line item and follow the PWS
structure. The workload data shall be subject to review and comment by
the COR and shall be updated as required.

The Service Provider shall furnish all recurring PWS data and
information as listed in TE 3-3: Required Reports.

### Un-Programmed Requirements

Upon notification by the COR, the Service Provider shall provide
management and technical information including, but not limited to:

-   Technical evaluation of suggestions

-   Input for staff studies

-   Fact sheets

-   Audits

-   Congressional Inquiries

-   One-time reports

-   Material, equipment, facilities, property inventories and other
    listings

-   Equipment maintenance records

-   Recommendations for amending, revising, or originating Government
    regulations or policies within the scope of this PWS

-   Information requested by Government personnel performing official
    duties, to include monitoring PWS compliance

-   Responses to Government and other contractor personnel conducting
    information and communication systems site surveys, information
    systems fielding, and communication engineering and construction as
    required by the Government

### Access to Data and Information

The Service Provider shall ensure that all generated technical records,
reports, files, and other documentation are complete and made available
to the CO and COR.

The Service Provider shall not release any news (including photographs
and films, public announcements, or denial or confirmation of same) or
Facility related information of any subject matter within this PWS or
any phase of any program herein to the media or any other unauthorized
users without the prior written approval of the COR.

The Service Provider shall comply with the Freedom of Information Act
requirements. The Service Provider shall adhere to all policies and
procedures for the disclosure of records to the public and for marking
on, handling, transmitting, and safeguarding "For Official Use Only"
materials.

### Marking Proprietary Information

All records, files, reports, and data deemed proprietary by the Service
Provider shall be clearly marked accordingly. The Government will make
the final determination of the appropriateness of proprietary claims by
the Service Provider.

### Publications/Technical Library

The Government will initially establish a Technical Library to
facilitate the bidding process of this PWS. Following the PWS start, the
Service Provider shall maintain the Technical Library, including all
publications, data, exhibits, and other information provided therein.
The Technical Library shall be updated as required to ensure that all
information therein is correct. The Technical Library shall be
considered Government property.

The Service Provider shall become acquainted with and comply with all
Government regulations as posted, or as required by the COR.
Regulations, manuals, and technical documents applicable to this PWS are
listed in Appendix B: Technical Library.

The Service Provider shall utilize the Technical Library as follows:

-   Procure commercial publications, including manufacturer's manuals,
    necessary to perform under the terms of this PWS

-   Comply with all facility regulations specified in Appendix B

-   Order, follow-up, and ensure timely distribution of updates and
    other publication requirements; publications shall be kept current
    and maintained IAW applicable DOE rules and regulations

### Equipment Manuals, Supply Catalogs and Forms

The Technical Library will contain copies of all Government-unique
regulations and publications cited in this PWS. Regulations and
publications are identified in Section 3: Performance Objectives and
Measures and in Appendix B: Technical Library. The Service Provider
shall request through the COR supplements, updates, and other
publications requirements in direct support of this PWS. When requesting
publications requiring classified access, the Service Provider shall
submit the request to the COR.

Equipment operating manuals and parts catalogs presently maintained by
the Facility for work specified under this PWS will be turned over to
the Service Provider prior to start of work. Inventory of parts catalogs
will not be taken since the catalogs are a disposable item and become
obsolete within several years after issue.

The Service Provider is advised that existing record drawings of
Installation facilities are not 100% accurate in showing current,
as‑built, or actual status. Since some record drawings may not be
completely accurate, the Service Provider shall perform field
verification of drawing accuracy after commencing work specified in this
PWS. The COR will furnish, upon request, a copy of existing and
available record drawings of facilities that will be essential to
perform the services specified in the PWS. When discrepancies are found
the Service Provider shall update the drawings and submit the updates to
the COR.

The Service Provider shall obtain commercial publications required in
the performance of this PWS. Subscriptions to newspapers, magazines, and
other periodicals require approval of the COR.

The COR will make an initial supply of forms available to the Service
Provider at the PWS start date. Samples of standard Government forms
required for the fulfillment of this PWS will be available for Service
Provider examination in the Technical Library. However, these forms and
logs are subject to change periodically, and the Service Provider is
responsible for keeping track of form changes.

The Service Provider shall establish an account for subsequent forms
requirements and prepare and submit requisitions for the new stock. The
Government will provide forms to meet the identified need throughout the
PWS period. The Service Provider shall use Government blank forms to the
maximum extent possible to accomplish the requirements of this PWS and
shall update forms as required.

## Safety and Occupational Health

All work shall be conducted in a safe manner and in compliance with
OSHA, EPA, Facility and DOE requirements. If the Service Provider fails
or refuses to comply promptly with safety requirements, the COR will
issue an order stopping all or part of the work until satisfactory
corrective action has been taken. The Service Provider shall be
responsible for any expenditure incurred in satisfying the work
requirements of this PWS through other means as a result of a "stop
work" order.

### Safety and Occupational Health Plan/Program

The Service Provider shall develop a Safety and Occupational Health Plan
that delineates the processes and procedures the Service Provider shall
use to prevent accidents and preserve the life and health of Service
Provider personnel, Government personnel, and the public. The Service
Provider shall submit the Plan to the COR for approval 30 calendar days
prior to the PWS start date. The Service Provider shall update the plan
as required and shall submit a copy of the revised plan to the COR for
approval not later than 30 calendar days prior to the proposed effective
date of the revised plan. The Service Provider shall designate personnel
to be responsible for administration of safety and OSHA programs. The
Service Provider shall implement a Safety and Occupational Health
Program based on the Safety and Occupational Health Plan that is
effective on the PWS start date. The Safety and Occupational Health
Program shall be implemented for the purpose of preventing accidents and
preserving the life and health of Service Provider personnel and
Government personnel involved in performance of the PWS and receiving
services provided under the PWS. The Service Provider's Safety and
Occupational Health Program shall fully comply with relevant guidance
and directives. In cases where standards conflict, the stricter
requirement shall apply.

The Service Provider\'s Safety and Occupational Health Plan shall
include but not be limited to the following:

-   Procedures and practices that minimize accident risk including job
    hazard analyses

-   Internal safety directives or SOPs

-   Safety equipment, PPE, and safety devices, as required and/or IAW
    OSHA standards (for example: safety boots, hard-hats, safety glasses
    and goggles, ear plugs, rubber gloves, and insulated ladders)

-   A list of and MSDS for all chemicals and other HAZMAT used on-site

-   Procedures for the storage and use of flammable mixtures that might
    constitute a fire hazard IAW DOE regulations and with the NFPA Codes
    and Standards

### Inspections

The Service Provider shall perform periodic inspections of safety
equipment as required by federal and state OSHA standards and other
regulations. In addition, the Service Provider shall inspect and survey
Service Provider work areas for potential safety or occupational health
hazards.

The COR may conduct occupational/industrial hygiene surveys,
evaluations, and inventories. The COR will notify the Service Provider
of any recommendations or evaluations that reveal actual or potential
health hazards that require protective or abatement measures to be
implemented. Service Provider employees shall be instructed to notify
their immediate supervisor of any potential safety or occupational
health hazards.

The Service Provider shall be subject to safety, occupational health, or
environmental inspections by the Government on a no-notice basis.
Government safety and occupational health officials, environmental
engineers, fire inspectors, and other authorized agents shall be allowed
to conduct surveys, studies, and inspections of operations and
facilities at all reasonable times. Notice of Violations (NOVs) and/or
citations against the Service Provider for noncompliance with
environmental or OSHA standards are a matter for resolution between the
Service Provider and the regulatory agencies. Fines or penalty charges
associated with NOVs and citations issued by federal, state, or local
officials due to non-compliance, faulty operation, maintenance, or
disposal practices on the part of the Service Provider shall be borne by
the Service Provider. Violations or unsatisfactory conditions cited by
the COR or the regulatory agencies shall be corrected within the
prescribed timeframe at the Service Provider's expense. Failure to do so
or failure to maintain an adequate safe and healthful environment can
result in the immediate termination of operations for the affected area.
Such terminations may adversely affect the Service Provider's
performance and will not be considered as a basis for an equitable
adjustment.

### Unsafe Conditions

The Government will provide a list of facilities that have been
inspected for compliance with OSHA and for which any workarounds have
been established. The Government will correct these hazards or will
direct the Service Provider to correct these hazards in compliance with
Government-developed plans of abatement, taking into account safety and
health priorities.

If, at any time during the term of this PWS, hazardous conditions not
previously identified are discovered by the Service Provider or made
known to it by any federal or state agency responsible for enforcement,
or if any workaround is determined to be inadequate by any federal or
state agency, the Service Provider shall verbally report such conditions
or determinations to the COR within 30 minutes after discovery and shall
follow up with a written report within one working day.

The COR may take any of the following actions, as deemed appropriate:

-   Require correction or abatement of the hazardous condition or
    situation

-   Recommend that the Service Provider request a variance from the
    pertinent standard if alternate safety measures will provide equal
    or better protection

-   Negotiate replacement of hazardous property with Service
    Provider-owned property

-   Replace hazardous property with suitable Government property

-   Authorize modification at Government expense

### Safety Training

The Service Provider shall provide and document a minimum of initial and
annual instructions to enable employees to conduct their work in a safe
manner and to recognize and report hazardous conditions. Initial
training shall include instructions in safe practices; proper use, care,
and maintenance of tools and equipment; accident reports and individual
responsibility for accident prevention; safe working conditions in
confined spaces; and, known hazards in work areas. The Service Provider
shall complete initial training within 30 calendar days after PWS start
date and shall keep on file a current listing by name of Service
Provider employees, who have attended the training. The Service Provider
shall conduct follow-on training annually with notification to the COR
within ten (10) calendar days after completion. The Service Provider
shall also develop procedures to ensure new hire employees are trained
prior to work assignment. The Service Provider shall conduct annual
safety training for Service Provider employees working in all applicable
functional areas.

### Fire Safety

The Government will provide fire protection services on the Facilities.
However, the Service Provider shall safeguard and maintain all
Government Provided Property (GPP) and provide for the safety of
Government and Service Provider personnel within the areas and
facilities assigned to Service Provider operations. The Service Provider
shall comply with NFPA Codes and Standards. The Service Provider may
request advice in establishing a Fire Prevention and Protection Plan
upon written request through the COR to the designated Facility Safety
and Health Manager. The Service Provider shall be subject to fire
protection/prevention inspections by the Government.

The Service Provider shall establish and maintain a comprehensive Fire
Prevention and Protection Plan. The Service Provider shall also assist
with the coordination and implementation of the Occupant Emergency Plan
IAW DOE regulations. These plans shall complement the Facility Fire
Prevention and Protection Program. The Service Provider shall implement
the plan in each Government Provided Facility (GPF). The plans shall be
submitted to the COR for approval 30 calendar days prior to PWS start
date. The Service Provider\'s Fire Prevention and Protection Plan shall
be implemented on PWS start date. The Service Provider shall update the
plan as changes occur and shall submit a copy of the revised plan to the
COR for approval not later than 30 calendar days prior to the proposed
effective date of the revised plan.

The Service Provider shall designate on the Employee Roster personnel
who will be responsible for administering comprehensive Fire and Safety
plans. Notification of any changes in responsible personnel shall be
submitted to the COR no later than ten (10) business days prior to the
change.

### Protective Equipment and Clothing

Service Provider personnel shall wear protective clothing or PPE during
the performance of tasks as required by OSHA or the Safety and
Occupational Health Plan. Equipment and clothing shall be operated and
maintained in good working order.

### Emergency Situations and Accident Reporting

Emergency situations shall be reported immediately IAW the site
emergency procedures. Emergency situations include, but are not limited
to, chemical spills, medical emergencies, fires, explosions, bomb
threats, violence, demonstrations, deaths, and other life threatening
conditions. The Service Provider shall take action to immediately
prevent further damage or risk of injury. This may include containing
and controlling the area of impact, limiting access to the area, turning
off valves, mopping or cleaning affected areas, shutting ventilation
systems, etc. All Service Provider employees are subject to other duties
as needed such as: snow removal; mopping water and/or other liquids;
operating and dumping wet-vacuuming equipment; applying and picking up
absorbent materials and barriers in the event of oil/chemical spills,
and other emergency conditions. The Service Provider shall make
appropriate notifications in a timely fashion as indicated in the sites'
emergency procedures. The Service Provider shall assist emergency
personnel as necessary or required. The Service Provider shall cooperate
with investigations, provide information, and provide any written
documentation as requested.

Service Provider employees shall follow site emergency procedures. The
Service Provider shall have and have tested plans to account for
personnel in emergency situations. The Service Provider shall establish
a means for communicating missing or unaccounted-for personnel to
emergency responders in a timely fashion.

The Service Provider shall maintain an accurate record of accidents and
injuries IAW OSHA and DOE record keeping requirements and accidents
resulting in damage to Government property, supplies, and equipment. In
the event of an accident occurring on site, the Service Provider shall
immediately initiate emergency response and then report the accident to
the COR or the Facility Safety and Occupational Health Manager IAW the
facility accident, injury and mishap reporting procedures.

The report shall include, but not necessarily be limited to, place,
time, extent of damage, injury to personnel, etc. This provision is not
intended to supercede and does not replace any state or local Government
requirement for reporting accidents, including motor vehicle accidents.

### Environmental Protection

The Service Provider shall comply with all federal, state, and local
environmental protection laws, regulation and standards. The Service
Provider is prohibited from substituting chemicals without the prior
consent of the COR. In no case shall a more hazardous chemical be used.
The Service Provider shall limit the quantity of materials on-site to
the minimal amount necessary for normal operations and shall work to
reduce the quantity of HAZMAT by substituting less hazardous and more
environmentally friendly chemicals where possible.

Service Provider must comply with EPA Hazardous Waste Disposal
Requirements and submit copies of waste documents to the COR.

### Weapons Restrictions and Control

Service Provider personnel shall not transport, possess, or use
privately owned dangerous weapons on DOE Facilities. \"Dangerous
weapons\" include all forms of firearms, missile-throwing devices (e.g.,
bow and arrow), switchblade or automatic blade knives, knives with
blades in excess of three inches, ammunition and pyrotechnics,
fireworks, bludgeons, brass knuckles, shooting pens, and similar
devices. Unauthorized dangerous weapons will be confiscated and
impounded by Government law enforcement and security personnel. A state
weapons permit or concealed weapons permit is not valid on the
government facilities and does not supercede the PWS provisions herein.

### Asbestos Program

Annual Asbestos Awareness Training (2 hour minimum) in accordance with
the Asbestos Management Plan and O&M Plan is required for all shop/craft
employees. A minimum of one (1) employee at Forrestal and Germantown
must maintain certifications as Asbestos Building Inspector and Asbestos
Management Planner. The Service Provider must maintain accurate Asbestos
Management Plans for both the Forrestal and Germantown Complex
facilities.  This plan is a work in progress and must be updated at
least annually.

## Security

### General

The Service Provider shall be in compliance with Security DOE Orders as
listed in Appendix B: Technical Library for all security-related
matters.

### Personnel Security Clearances

All Service Provider personnel are required to obtain security
clearances IAW TE 3-4: Security Clearance Requirements. DOE has final
authority on determining an individual's security clearance eligibility.
The Service Provider shall submit requests for security clearances for
staff. The Service Provider shall, prior to submitting an employee for
security clearance above building access, perform a preliminary criminal
and financial background check of prospective employees who may be
performing services defined in this PWS to assure that the employee
being offered the position will be able to obtain the required DOE
security clearance. This background check will entail a check of an
employee's driver's license, credit, education, and criminal background.

All Forrestal and Germantown L or Q cleared employees are required to
attend annual Computer Center Escort training.

### Personnel ID Requirements

Service Provider personnel shall wear an ID security badge issued by DOE
at all times while on-site. This badge shall be worn on outer clothing
between the neck and waist on the front part of the body and shall be
visible at all times. The Service Provider shall ensure that employees
return these security badges upon termination or reassignment to another
location and notify the appropriate DOE security office that the
employee will no longer require on-site access.

DOE has final authority on determining an individual's security
clearance and site access eligibility. All personnel assigned to
logistics functions as described in this document must be U.S. Citizens.
The Service Provider shall identify (on the Service Provider Employee
Roster) those employees who require access to restricted areas or
classified information, and shall obtain and maintain the appropriate
security clearances as identified in this solicitation.

### Physical Security

[]{.mark}

The Service Provider shall appoint a Physical Security Officer (PSO) for
each facility and shall identify this position on the Employee Roster
within 30 calendar days after the PWS start. Notification of any changes
in responsible individuals shall be given to the COR no later than ten
(10) business days prior to the change. The PSO is responsible for the
property control system plan outlined in Section 6.1.1. The Service
Provider will be subject to unannounced physical security inspections by
the COR.

### Information Security Plan

The Service Provider shall develop an Information Security Plan in
compliance with DOE regulations. This plan shall provide for the control
of classified information related to handling and accessing classified
information utilized within the scope of this PWS. The Service Provider
shall implement the plan in each Government-Owned, Service
Provider-Operated facility.

The Service Provider shall comply with the Freedom of Information Act
requirements. The Service Provider shall adhere to all policies and
procedures for the disclosure of records to the public and for marking
on, handling, transmitting, and safeguarding "For Official Use Only"
documents.

### Restricted Areas

The Service Provider shall comply with procedures and instructions for
restricted areas. Service Provider personnel working in restricted areas
may be required to sign in and out and state the nature of their
business at the entrance desk. Work performed in restricted areas shall
be coordinated with the respective restricted area Government Security
Officer. Q or L clearances will be required for ongoing access
requirements. The Government has the authority to deny access to
restricted areas.

## Key Control

The Service Provider shall establish and maintain on file a written Key
Control Plan to ensure that keys or other access means (such as access
badges, pass codes, biometric access, etc.) issued to the Service
Provider by the COR are not lost, misplaced, or used by unauthorized
persons. This Key Control Plan shall also include the names of
individuals and the special access areas to which they are authorized by
using their badge or other special access means. This plan shall be
provided to the COR for review 30 calendar days prior to the PWS start.
The Service Provider shall revise and implement the plan upon request
from the COR. The Service Provider shall update the plan as required and
as requested by the COR. The Service Provider shall maintain records as
required by DOE regulations to ensure accountability of keys and
authorized access.

Master/file keys for buildings will only be issued to Service Provider
employees performing services under this PWS. Building numbers or room
numbers shall not be placed on master/file keys. Keys shall be coded so
as to identify Facilities, buildings or room numbers.

The Service Provider shall provide two (2) copies of the key inventories
to the COR within five (5) business days of the date of request.

The Service Provider shall not duplicate government keys unless
authorized by a valid work document approved by the Physical Security
Officer.

The use of Government keys or other access means issued to the Service
Provider by any person other than authorized Service Provider employees
is prohibited. The Service Provider shall not permit entrance to locked
areas to any person other than Service Provider personnel engaged in
performance of work in those areas without written authorization by the
COR. The COR or designee will have access to any Government-owned
property under the control of the Service Provider.

The Service Provider shall report any occurrence of lost keys, lost
badges, or unauthorized access to the COR within 30 minutes of discovery
of the loss or unauthorized access. The Service Provider shall provide
the COR a written report by COB the next day. The report shall contain
the key number, location(s) accessed by the key, date the key was
discovered missing, name of person signing for the key, and any other
relevant details.

## Other General Information

### Certifications, Licenses and Permits

The Service Provider shall, without additional effort by the Government,
obtain all necessary certifications, licenses, and permits required for
performance of work and for complying with all applicable federal,
state, and local laws and regulations. Such documents shall be kept on
file.

### Uniform Requirements

Service Provider personnel providing facility and building maintenance
and management functions at the Forrestal and Germantown facilities are
required to wear uniforms and appropriate safety shoes. Functions
requiring uniforms include HVACR, plumbing and pipefitting, electrical,
carpentry, painting, masonry and boiler plant operations. Uniforms shall
meet COR specifications.

Service Provider personnel operating executive fleet transportation
service vehicles are required to wear uniforms. Uniforms shall meet COR
specifications.

### Warranty Maintenance

Before the PWS start date, the Government will provide the Service
Provider with the records of all Government-owned property, vehicles,
and equipment that are under warranty and used, managed, or supported
under this PWS. The records will identify the item, the nature and
expiration date of the warranty, and the name and location of the firm
to contact about entitlement under the warranty. The Service Provider
shall provide the Government with copies of warranty records on any
items of equipment or repair items to which the Government will take
title or which will be installed on Government property. The Government
will maintain a record copy of all warranties.

The Service Provider shall monitor and track all Government-owned
equipment falling under the maintenance responsibility of the PWS. The
Service Provider shall exercise existing manufacturers' commercial
warranties on all Government equipment, including warranties on existing
equipment, equipment replacements, and new equipment acquired under this
PWS and by other contractors. The Service Provider shall report to the
COR difficulties encountered in the enforcement of warranties and
instances in which the costs of enforcement would exceed the benefits
derived.

Existence of a warranty does not alleviate the Service Provider of his
responsibility to perform work needed to prevent potential damage to
personnel/property or to prevent unnecessary shutdown of
facilities/functions.

The Service Provider shall inform the Government in writing of all
warranty actions involving GPP.

### Inspection by Government Agencies

The Service Provider shall provide access to GPP and cooperate with
visiting Government personnel conducting official inspection visits and
surveys at the facilities. Inspection visits will be made by agencies
including, but not limited to, the Office of Inspector General, GAO,
EPA, OSHA, and other DOE inspection organizations.

The Service Provider shall notify the COR of planned visits,
investigations, or corrective actions required by federal, state, and
local agencies. The Service Provider shall notify the COR by phone
within 30 minutes of unannounced arrival of any agents of any regulatory
agency at Government facilities operated by the Service Provider.

The Service Provider shall submit a written report to the COR, by COB on
the next workday following completion of an inspection/visit, to include
the name(s), ID number(s), agency(s) of the inspector(s), reason for
visit, and any remarks made during the visit. The Service Provider shall
include a copy of all reports received and, if samples or photographs
are collected, examples of the samples provided or photographs taken. A
statement signed by the Service Provider validating their authenticity
shall accompany samples.

### Fraud, Waste and Abuse

The Service Provider shall be responsible for maintaining proper conduct
and good discipline within Service Provider occupied work area. Service
Provider personnel shall be encouraged to be alert to and report all
suspected situations of fraud, waste, and abuse, or other intentionally
dishonest conduct against the Government observed during or in the
performance of this PWS.

### Conservation of Utilities

The Service Provider shall be directly responsible for instructing
employees to conserve Government Provided (GP utilities). The Service
Provider shall operate in a manner that prevents the waste of utilities.
Lights shall be used only in areas where and when work is being
performed.

The Service Provider shall operate in full compliance with federal,
state, and local, energy regulations and programs listed in Appendix B:
Technical Library. These utility conservation regulations shall be
strictly adhered to, and the Service Provider shall be subject to
unannounced energy and utilities conservation inspections by the
Government. The Service Provider shall be solely responsible for any
penalties levied for noncompliance. Energy conservation measures shall
include, but not be limited to, the following: reducing fuel-oil and
electricity consumption, minimizing energy losses, reporting to the COR
any tampering or by-passing of radio controls, and performing work
involving significant cost to the Government due to energy waste as an
emergency work request.

The Service Provider shall report to the COR in writing, within one
working day of discovery, any violation of energy policies on energy
waste as specified in this PWS, such as:

-   Overheated or overcooled buildings

-   Windows or doors open with heating or cooling in operation

-   Unauthorized operation of hot water heaters

### Facility Energy Conservation Program

The Service Provider shall coordinate energy requirements with the
facility manager at each location and shall comply with the Facility
Energy Conservation Program. The Service Provider shall instruct all
Service Provider personnel in energy conservation practices, and require
them to operate utilities under conditions that preclude wasteful use of
energy. Unauthorized workers shall not adjust controls for HVAC systems.
The Service Provider will be notified, in writing, with regard to the
start and stop dates of the summer cooling seasons and the winter
heating season.

During the summer cooling and winter heating seasons, the temperature
control devices in all buildings shall be set to maintain a dry bulb
temperature range as directed by the COR.

### Hours of Operation and Government Holidays

Normal hours of operation are as described in the following table,
unless otherwise stated in Section 3: Performance Objectives and
Measures.

  ------------------------------------------------------------------------
  **Location**              **Office Site**            **Hours of
                                                       Operation**
  ------------------------- -------------------------- -------------------
  Forrestal Complex and     Forrestal Building         6:30 AM to 6:30 PM
  Satellite Offices                                    

                            Forrestal Child            6:30 AM to 6:30 PM
                            Development Center         

                            950 L'Enfant Plaza         7AM to 6PM

                            955 L'Enfant Plaza         7AM to 6PM

                            Ardmore-Ardwick Warehouse  7AM to 6PM

  Germantown Complex and    Germantown Complex         6:30 AM to 6:30 PM
  Satellite Offices                                    

                            Germantown Child           6:30 AM to 6:30 PM
                            Development Center         

                            20300 Century Blvd         7AM to 6PM

                            20400 Century Blvd         7AM to 6PM

  Albany Research Center                               6:30AM to 6PM
  ------------------------------------------------------------------------

The days specified below are legal public holidays and other periods
that are observed. If the holiday falls on a Saturday, the recognized
federal holiday is the preceding Friday. If the holiday falls on a
Sunday, the recognized federal holiday is the following Monday.

  -----------------------------------------------------------------------
  **Holiday**                      **Date**
  -------------------------------- --------------------------------------
  New Year\'s Day                  1st day of January

  Martin Luther King\'s Birthday   3rd Monday in January

  President\'s Day                 3rd Monday in February

  Memorial Day                     Last Monday in May

  Independence Day                 4th of July

  Labor Day                        1st Monday in September

  Columbus Day                     2nd Monday in October

  Veteran\'s Day                   11th of November

  Thanksgiving Day                 4th Thursday in November

  Christmas Day                    25th of December
  -----------------------------------------------------------------------

### Emergency Situations and Special Events

Emergency situations and special event operations may necessitate the
Service Provider to operate on an extended schedule (including days or
shifts not normally scheduled), a curtailed basis, at a different level
of service, or not at all. This includes changes in security condition
levels for the facilities, which impact normal operations. The Service
Provider shall provide this level of service as directed by the COR. The
Service Provider shall develop and submit to the COR for approval the
Service Provider\'s Emergency Situations and Contingency Operations
Support Plan within 30 days of the PWS start date.

Announcements of facility closures will be made in the following manner:
during normal duty hours, notification will be given through normal
chain of management; during non-duty hours, notification will be made
through local radio and television channels. Facility closings shall in
no way interfere with the Service Provider operation and/or maintenance
of the critical systems. All Service Provider employees identified as
essential personnel would remain on duty or report for duty IAW the
Emergency Situations and Contingency Operations Support Plan.

The Service Provider shall establish and maintain a notification system
capable of notifying Personnel of critical system failures or emergency
requirements to document services performed during non-duty hours. The
Service Provider shall respond to all emergency calls as defined in
Section 3: Performance Objectives and Measures. Service Provider will
supply a roster of these essential personnel to the COR within 30 days
of the PWS start date. Each will require a Q or L clearance as required
by DOE.

Extreme weather conditions (tornado, flooding, snow, and ice) may
warrant temporary office evacuation or office closure. The Service
Provider shall respond to extreme weather conditions according to COR
direction, and shall inform all employees of these instructions.

Fire drills or other scheduled safety and emergency-training exercises
may necessitate interrupted services. Such interruptions will be
considered when assessing Service Provider performance for the affected
period. Drills and other scheduled training that requires Service
Provider's support outside the normal duty hours of this PWS to support
these events may be subject to an equitable adjustment for the affected
period upon the Service Provider providing sufficient documentation
justifying the basis for the equitable adjustment. Interruptions or
disruptions that result from participation or support of these events
during normal working hours will not be considered a basis for an
equitable adjustment.

### Strike Contingency Plan

The Service Provider shall provide a Strike Contingency Plan within ten
(10) days after the start of the transition period that describes how
the Service Provider will perform the services required by this PWS in
the event of a work stoppage by Service Provider employees.

The plan shall include a description of the procedures which will be
used to provide essential services, such as emergency service order or
WO response, and to operate essential functions such as heating (in
season), refrigeration, and essential cooling, and to maintain water
distribution systems, wastewater collection systems, natural gas
systems, electrical substations, and emergency generators*.* ID of the
personnel by position who shall be responsible for performing the
emergency services shall be included. These essential services shall be
provided continuously without interruption pending any recruitment
actions. The plan shall include a description of how and where qualified
personnel will be acquired, a description of the recruiting procedures
to be used, and the time frames that may be needed to secure such
personnel in the event of a work stoppage.

The Service Provider shall notify the COR within two (2) hours after
being officially notified of a planned or unplanned work stoppage by
Service Provider employees. The Service Provider shall implement the
Service Provider's Strike Contingency Plan as soon as a planned work
stoppage occurs, or within four (4) hours after an unplanned work
stoppage occurs. In the event of a work stoppage, implementation of the
Service Provider's Strike Contingency Plan shall not affect the
Government's right to perform urgently or critically required services.
Service Provider employees shall not interfere with performance of PWS
services by Government personnel or another contractor when Service
Provider performance has stopped due to a labor strike or other work
stoppage.

### Work Performed at Facilities Characterized as Historical Properties 

Work performed at the ARC may be subject to historical preservation
guidelines and shall be performed in accordance with applicable
guidelines including 36 CFR, Section 68 -- Secretary of the Interior
Standards for Treatment of Historical Properties. The Forrestal and
Germantown Complexes are owned by the GSA and may also be subject to
historical preservation guidelines in the future. To that end, all
improvements or system replacements that are not architecturally
reversible are subject to GSA approval prior to the work being performed
IAW the GSA Delegation of Authority for Building Operations and
Maintenance of Real Property for the Forrestal and Germantown Complexes.

# Government Provided Property and Services

## General

The Government will provide the facilities, utilities, equipment, parts,
supplies, and materials described herein as GPP. GPP consists of GPF,
Government Provided Equipment (GPE), Government Provided Supplies and
Material, and Government Provided Utilities placed in the Service
Provider\'s custody. The Government will also provide certain services
to the Service Provider. The Service Provider shall not use GPP or
services for any other purpose than execution of work under this PWS.

### Service Provider Accountability

The Service Provider shall become responsible for excessive damage to
Government provided equipment.

The Service Provider shall not remove GPP from DOE property or other
supported areas without written approval from the DOE Property
Administrator.

### Inventory Management

The Service Provider shall attend a phase-in GPP transfer and inventory
meeting with the DOE Property Administrator. The Government will
schedule the meeting prior to the PWS start date. Within ten (10) days
of the PWS start, the Service Provider shall conduct a phase-in joint
inventory IAW DOE procedures. This inventory shall include, but is not
limited to: facilities (to include keys), property received, and
material items of work in progress (e.g., equipment on active
maintenance WOs). On-hand supplies shall be inventoried at a summary
level. Activities to be inventoried will be designated by the COR. This
provision does not preclude prior inspection of GPP by the Service
Provider. The operational or conditional status of all GPF and GPE shall
be determined. Any item found to be broken or not suitable for its
intended purpose shall be recorded. The COR and the Service Provider
shall certify the joint inventory as being accurate. The Service
Provider shall keep the inventory listing current.

At the time of the inventory, all GPP shall be jointly inspected. All
valid discrepancies shall be noted and may be corrected at the
Government's option by one or both of the following methods: the
Government may correct noted discrepancies prior to the PWS start date,
or the Government may require the Service Provider to repair
discrepancies subject to reimbursement by the Government. A Government
representative will determine validity.

The Service Provider shall sign custody records. The Service Provider
shall prepare, certify, and submit a detailed final Government Property
Inventory Report within 60 calendar days after the PWS start date. The
Service Provider shall ensure that the COR and the Service Provider
jointly approve the Government Property Inventory Report. The Service
Provider shall maintain current property custody records.

The Service Provider shall be responsible for inventory control of
materiel acquired for use with the Forrestal and Germantown facilities
operation, maintenance and repair activities. The Service Provider shall
account for materiel inventory as consumed to reflect where used and
frequency of replacement in each major system, subsystem or individual
component.

### Periodic Inventory

The Service Provider shall establish and maintain records of GPP in use
by the Service Provider. The records shall be maintained IAW the
functional guidance for the automated system in use or manually IAW the
instructions contained in the FAR Part 45 and DOE Guidance. The COR
shall review the records system and direct the Service Provider to make
appropriate changes to the record system. Upon approval by the COR, the
records system shall become the Service Provider\'s official GPP control
system. It shall remain in use until termination of the contract or
written withdrawal of approval by the COR.

The Service Provider shall conduct an annual physical inventory of all
non-expendable, durable GPP. The Service Provider shall inventory
accountable items IAW FAR Part 45. The Service Provider shall also
submit a report of the results of the physical inventory to the COR
within ten (10) business days of inventory completion. The Service
Provider shall conduct special inventories as requested by the COR.

The Service Provider shall prepare administrative adjustment documents
and provide them to the Property Administrator within 30 calendar days
of inventory completion.

### Phase-Out Inventory

The Service Provider shall attend a phase-out GPP transfer and inventory
meeting with the COR. The Government will schedule the meeting
approximately 60 calendar days prior to PWS completion or termination
date.

One month prior to completion or termination of the contract, an
inventory of all GPP shall be conducted by the Service Provider and
observed by the Government. The Service Provider shall prepare, certify,
and submit a detailed final inventory report (jointly approved by the
Government and the Service Provider). The Inventory shall include the
same data as required for the initial inventory.

During the final inventory, all GPP shall be jointly inspected. All
valid discrepancies shall be noted and may be corrected by one or both
of the following methods at the Government's option. The Service
Provider shall correct noted discrepancies prior to contract expiration,
or, the cost of repair shall be deducted from the final payment to the
Service Provider IAW instructions below. A Government representative
will determine validity of the discrepancies.

At the completion of the contract, the Service Provider shall return the
same property or property equal in type, kind, quality, and quantity of
items as originally provided by the Government and accepted by the
Service Provider. Government property shall be in the same or better
condition as when originally provided, less normal wear and tear.

### Security

The Service Provider shall be responsible for the physical security of
GPP and installed equipment based on the requirements of this PWS. The
Service Provider shall secure all GPF when not occupied by Service
Provider personnel. The Service Provider shall maintain an activity
security checklist for each individual facility as part of the Service
Provider\'s Physical Security Program.

### Joint Use

The Service Provider shall share some facilities (as indicated in TE
6-1: Government Provided Facilities through TE 6-3: Government Provided
Software and Systems) with the Government. In addition, other
circumstances may arise which necessitate the sharing of additional
facilities or equipment identified as GPP. The COR will coordinate
necessary changes with the Service Provider. The Service Provider shall
not mark or affix any decals, emblems or signs portraying the Service
Provider\'s name or logo to Government Facilities or Real Property.

### Change of Status for GPP 

When GPP is no longer required or suitable for intended use, or has
reached the end of its economic life, the Service Provider shall prepare
and provide transfer documentation to the COR for approval and
disposition directions. Upon approval, the Service Provider shall
process the items IAW applicable federal regulations (i.e., DOE
guidance, GSA regulations and FPMR). All property provided under and all
scrap resulting from this PWS shall remain the property of the
Government.

## Government Provided Facilities

### General

The Government will furnish or make available to the Service Provider
facilities listed in TE 6-1: Government Provided Facilities. This list
describes the GP office and storage space for the use of the Service
Provider's staff. Office space for administrative staff will include
approximately 100 square feet of space per person.

The Service Provider shall not relocate activities or operational units
within assigned facilities unless approved by the COR. The Government
will provide the Service Provider with a marked set of keys to specific
facilities as required.

The Service Provider shall make no modifications to the GPF under this
PWS without prior approval of the COR. Approved modifications to
Government facilities shall be made at no expense to the Government.
Damages to Government facilities that are determined to be the fault of
the Service Provider shall be repaired at no expense to the Government
as directed by the COR. The Service Provider shall return facilities to
the Government in the same condition as received, except for fair wear
and tear and approved modifications.

The GPF will be in compliance with OSHA Standards. The Service Provider
is otherwise responsible for ensuring the assigned workplace and work
practices comply with OSHA standards. If a latent hazard is later
discovered, the Government will restore the area to acceptable OSHA
standards at no cost to the Service Provider. The Service Provider is
responsible for operating an occupational safety and health program to
prevent accidents to Service Provider employees, the public, and DOE
personnel.

### Final Condition

The Government reserves the right to reallocate and relocate assigned
facilities during the term of the contract. Upon completion or
termination of this contract, or during such reallocation/relocations,
GPF shall be returned to the Government in the same condition as
received, except for fair wear and tear and approved modifications.

### Government Access

Authorized Government personnel shall have access to all GPF used by the
Service Provider. Government personnel may perform unscheduled visits
during normal working hours. When required, Government personnel will
check in and out with the Service Provider, who may escort them
throughout the facility.

## Government Provided Utilities

The Government will furnish utilities as currently installed in GPF. All
facilities do not receive the same utility services. Types of utility
services may include electricity, gas, water, sewage, steam, fuel oil,
and liquid propane gas. The Service Provider shall not change or modify
any utility system or component without prior Government review and
written approval. The Service Provider shall not connect any (Service
Provider Furnished Equipment) SPFE/systems to GP utility systems without
prior Government review and written approval.

## Government Provided Equipment

GPE is equipment provided to the Service Provider for use in performing
work specified in this PWS. The Service Provider shall not use GPE for
any other work unless prior authorization is received from the COR. The
Government will make available to the Service Provider, on a one-time
basis, in "as is" condition, GPE listed in TE 6-2: Government Provided
Equipment. Any additional equipment deemed necessary by the Service
Provider outside of the GPE listings shall be procured at the expense of
the Service Provider, and not charged directly to this PWS.

### Accountability

The Service Provider shall prepare the forms required for justification,
deletions, and changes to GPE items authorized on the joint inventory.
The Service Provider shall furnish to the COR, upon request, a listing
of all non-expendable GPE in the format provided in the GPE listing
attached to the PWS.

### Right to Withdraw GPE.

The Government retains the right to withdraw any GPE at any time during
the performance of the PWS. Additionally, all items of equipment will be
deleted from GPE listing upon equipment failure or end of useful life.
Any such removal of GPE will be accomplished IAW the PWS General
Provision entitled "Government Property". If such equipment is still
required to perform work required in this PWS, the Service Provider
shall submit a proposal to the COR for approval for replacement of the
removed equipment.

### Replacement

The Service Provider shall submit to the COR written documentation for
justifying new or replacement equipment purchases. Upon approval of the
COR, the Service Provider is authorized to purchase the equipment for
the Government under this PWS. If replacement is required due to Service
Provider negligence or misuse, the Service Provider shall reimburse the
Government for the full replacement cost.

Equipment purchased by the Service Provider for the Government shall be
added to the Service Provider's property control inventory and returned
to Government control after completion of the PWS.

### Information Technology Equipment

The Government will provide IT Equipment required to support the service
described within this PWS, including Government-unique systems and
programs currently in use as listed in TE 6-3: Government Provided
Software and Systems. The Government will provide maintenance and repair
parts of GP IT Equipment. When repair of GP IT Equipment is required,
the Service Provider shall notify the COR. The COR will notify the
Service Provider of dates for scheduled maintenance.

The Government will furnish software applications and operating systems
currently being used by the DOE community at the time of contract award.
All major software applications, upgrades, and operating systems in use
will comply with DOE standards and be approved by each site's security
office prior to installation or use. All applicable major software
applications, upgrades, and operating systems shall be maintained,
upgraded, or replaced by the Service Provider as required throughout the
contract performance period. Any non-standard software or hardware must
be approved by the DOE IT Office prior to procurement.

As new technologies emerge, the Government may direct or the Service
Provider may recommend replacement of existing hardware, applications,
and operating systems. Service Provider recommendations must be approved
by the COR before implementation and must not adversely affect
interfaces with customers and other management information systems.

The Government may provide training, as needed on Government-unique
software applications during the transition period.

### GSA Vehicles

The Government will provide a GSA vehicle fleet for use under this PWS.
The Service Provider shall coordinate operator maintenance and services
on these vehicles as required by GSA and Section 3: Performance
Objectives and Measures of this PWS.

## Government Provided Material

### General

Material includes, but is not limited to, supplies, parts,
subassemblies, raw materials, and other components and end items
utilized to accomplish work or services described in this PWS.

### Requests For and Stocking of Material

The Government will provide material to be used by the Service Provider
in performing work specified in Sections 3.1.1.3 and 3.2.1.3 of this
PWS.

The Service Provider shall submit requests for material to the Building
Manager.

Requests for items originating from and provided to customers under
Section 3: Performance Objectives and Measures shall be processed as
defined in that section and shall not be subject to CO approval except
as defined therein. The Service Provider shall ensure that the Service
Provider's workforce does not use material ordered for customers. The
Service Provider shall keep separate material to be issued to customers
and material to be used by the Service Provider workforce.

The Service Provider shall develop a list of materials for each
functional area that the Service Provider wishes the Government to
acquire as shop or bench stock, and shall submit the lists to the CO for
review, modification, and approval prior to the Contract start date. The
lists shall contain the following: description of the item, National
Stock Number (NSN) or Management Control Number (MCN), manufacturer's
part number, quantity to be stocked, unit of issue, unit cost, total
cost per line item, and total cost for all line items. The lists shall
be signed and dated by the Service Provider's PM. If approved, the lists
will become shop or bench stock for the functional areas. The Service
Provider shall submit updated shop and bench stock lists to the CO or
designee not later than the last working day of each fiscal quarter. The
Service Provider shall notify the Government when shop or bench stocks
need to be reordered. Consumable items are defined as bulk purchase
items such as nuts, bolts, screws, washers, and nails. Shop or bench
stock items provided by the Government will be standard quality items
when available.Building Manager.

The Service Provider shall be responsible for all Government Provided
Property including expendable, durable, and nonexpendable items and
material for which he/she signs. The Service Provider shall assume
responsibility for all GP materials on hand at the time of the PWS
start, based on the jointly conducted Government/Service Provider
inventory. The Government will retain ownership of all GP materials used
under this PWS.

The Service Provider shall produce, update, and modify an inventory for
all items to be stocked as warehouse, shop, and bench stock. The
inventory shall include procedures for receiving, inventorying,
accounting, warehousing, issuing, turning in, and disposal of items. The
inventory shall also include procedures for safeguarding pilferable,
sensitive, and classified items. The Service Provider shall submit the
inventory to the COR for approval not later than 15 business days prior
to the PWS start date. The Service Provider shall implement the approved
inventory. The Service Provider shall justify all requests for inventory
replacement and submit requests in a timely fashion to ensure that
sufficient material is on hand for the work required. Lack of material
will not be considered sufficient reason for non-performance. The
Service Provider shall submit updates to the inventory at least annually
and more often as required. The Service Provider shall implement changes
upon request by the COR.

### Fuel

The Government will furnish operating fuels for vehicles and mobile
equipment used in performance of services specified in this PWS. The
Government will also furnish operating fuels for vehicles and mobile
equipment owned by the Service Provider but only if the
vehicles/equipment are designated for use exclusively for performance of
work under this PWS. The Government will not provide fuel used for
transport of Service Provider employees between their domicile and their
work.

## Government Provided Services

### Emergency Services

In the event a Service Provider employee suffers a serious or
life-threatening injury, emergency treatment will be provided as the
first point of medical care. Transfer to other than Government medical
treatment facilities shall be effected as soon as possible and as
determined by attending medical authorities.

The Government will provide fire prevention, fire protection and
inspection of GPP, and maintenance of GP fire alarm systems. The Service
Provider shall cooperate with all fire programs, drills and
instructions.

Where applicable, the Government will provide the security protection of
the local federal security contract to the Service Provider while on
Government property. The Service Provider shall cooperate with all
security programs, drills and instructions.

### Communications

The Government will install, maintain, repair, and remove, as necessary,
all GP telephones, telephone instruments and telephone distribution
systems.

Service Provider personnel shall not relocate GP telephone
communications equipment, nor tamper in any way with the telephone
distribution system. Whenever changes to communication services are
required, to include changing locations of extensions and adding and
deleting phone lines, the Service Provider shall prepare and submit a
request to the COR. The Service Provider shall obtain Government
approval before connecting or disconnecting any SPFE to GP
communications systems, lines, or equipment.

The Service Provider shall not utilize the GP communication services for
any action not directly associated with the requirements of this PWS.

Video-teleconference facilities in operation on DOE sites will be
available for Service Provider use according to local policies in
performance of official functions as required by this PWS.

The Government will provide telephone service for official use only
through the Government system for on-site, local area and long distance
calls for purposes of performance of the work identified in this
document.

### Mail and Other Correspondence

The Government will deliver mail and other correspondence to a central
Service Provider location at each facility. The Service Provider shall
distribute mail internally as necessary to Service Provider activities.
The Service Provider shall return all misdirected mail to the central
location.

The Government will pay all postage, shipping, and handling fees
generated by the Service Provider in providing official Government
services required by this PWS. The Service Provider shall be responsible
for all other postage, shipping, and handling fees. The Service Provider
shall be responsible for any other courier services required for the
performance of this PWS.

### Printing

Printing support will be rendered to the Service Provider at the
locations where the work is performed.

The Service Provider shall requisition printing services IAW statutory
law (Title 44 U.S.C.) and DOE standard procedures. The Service Provider
shall submit the completed request to the COR for approval IAW DOE time
requirements.

### Trash Removal

The Government will furnish dumpsters. The Service Provider shall place
trash, excluding recyclable material, in the dumpsters. The Government
will provide trash pickup from dumpsters. The Government will provide
recyclable material pickup.

The Service Provider shall meet requirements established by OSHA and the
on-site Safety Office and the on-site Fire Marshal. No material
considered to be hazardous will be disposed of in an inappropriate
manner. The Service Provider is required to comply with all DOE
recycling initiatives and applicable EOs.

# Service Provider FURNISHED Property and Services

## General

### Provision, Storage, and Removal

The Service Provider shall furnish all property not specifically
identified as GP in TE 6-2: Government Provided Equipment necessary to
comply with the requirements of this PWS. Such property includes, but is
not limited to: facilities, equipment, supplies, repair parts, vehicles,
IT equipment, safety clothing, and timekeeping system and facilities.

### Separation or Commingling of Property

Government property shall be kept physically separate from Service
Provider-owned property. However, when advantageous to the Government
and consistent with the Service Provider's authority to use such
property, and with the approval of the COR, the property may be mixed.

Property may be commingled at the following times:

-   When the Government property is special tooling, special test
    equipment, or plant equipment that is clearly identified and
    recorded as Government property

-   When scrap of a uniform nature is produced from both
    Government-owned and Service Provider-owned material and physical
    segregation is impracticable, or scrap produced from
    Government-owned material is insignificant in consideration of the
    cost of segregation and control; or when otherwise approved by the
    COR

Within 30 calendar days after completion or termination of this
contract, the Service Provider shall remove all Service Provider-owned
vehicles, equipment, tools, supplies, materials and other items from the
installation.

The Government shall not be responsible for any Service Provider-owned
property left after contract completion or termination. If the Service
Provider does not remove said property from the facilities within the
stated time, the Government will take possession of the property.

## Facilities and Utilities

The Service Provider may request additional GPF upon determining a need
for them. The Service Provider shall include specifications and
justification for the needed facilities in the request to the COR. If
the request is approved, the COR will determine the availability of
suitable facilities. If no facilities are found, the Service Provider
may submit proposed locations and associated costs. Facilities and
utilities required by the Service Provider to supplement those provided
as GP will be obtained at the Service Provider's expense.

## Equipment and Supplies

The Service Provider shall furnish all equipment and material, including
motor vehicles, Automated Data Processing Equipment (ADPE), and
administrative equipment, not provided by the Government but required
for performance of work required under this PWS. Equipment condition
shall not relieve the Service Provider of any responsibility to provide
services as required in this PWS. Tools and equipment acquired by the
Service Provider at Service Provider cost to supplement those provided
as GP shall remain the property of the Service Provider upon termination
or completion of the contract, except as otherwise specified herein.

### Compliance with Requirements 

All Service Provider-furnished materials, supplies, parts, etc. shall
meet manufacturer specifications or Government approved deviations. The
Service Provider-furnished equipment shall meet the same safety
requirements as those established for Government equipment. The Service
Provider will maintain, license and insure all Service Provider
vehicles.

### Marking

All Service Provider-owned equipment and vehicles shall be clearly and
permanently marked with the Service Provider\'s name, telephone number,
and the vehicle ID number on both sides.

### Unserviceable Service Provider Equipment

The Service Provider shall repair inoperable and unserviceable SPFE or
items. The Service Provider shall dispose of equipment that is not
repaired within 30 business days. The Service Provider may request an
extension of this time frame from the COR when the delay is due to long
lead-time for a replacement part that the Service Provider has on order.

### Personal Use Tools

Personal use tools necessary for work accomplishment are the
responsibility of the Service Provider except those tools specifically
listed as GP.

### Personal Protective Equipment

The Service Provider shall provide all protective clothing, protective
equipment, and coveralls required by OSHA standards.

### Equipment Plan 

Within 30 days after PWS award, the Service Provider shall submit an
Equipment Plan to the COR for modification and approval. The Service
Provider shall update the equipment plan when equipment requirements or
status of equipment changes, and shall submit proposals for all
acquisition of new equipment.

The equipment plan shall include all equipment that the Service Provider
shall provide in order to perform work required under this PWS. The
equipment plan shall be presented by major functional area.

For each piece of equipment to be acquired, the Service Provider shall
include the following information:

-   Equipment Type

-   Equipment Size or Capacity

-   Year of Manufacture

-   Manufacturer

## Services Provided by the Service Provider 

### Communication Services

The Service Provider shall obtain those communication services required
to perform work specified in this PWS that are not GP. Service Provider
communication ser­vices will be subject to standard monitoring
requirements of the Govern­ment teleph­one network.

### Housekeeping 

The Service Provider shall perform housekeeping in GP Service Provider
occupied facilities and areas. Areas include, but are not limited to,
facilities, yards, compounds, parking areas and ancillary work areas.
The Service Provider shall maintain GP facilities, supplies and material
in a safe, organized and clean condition. The Government shall maintain
all outdoor areas assigned to the Service Provider for use, keeping the
areas free of trash, debris, vegetation, and leaves from walkways.

# Transition Plan

## Transition Planning

Within 15 calendar days after PWS award, the Service Provider shall
submit a revised phase-in Transition Plan, as directed by the COR. The
Service Provider shall also establish a plan for an orderly phase-out of
the Logistics operations prior to the completion of this PWS. These
plans shall be submitted by the Service Provider for evaluation by the
Government, and shall be IAW the Government's transition plan.

### Phase-In Period

The period between the PWS award and the PWS start date will constitute
the phase-in period. During the phase-in period, the Service Provider
shall prepare to assume full responsibility for all areas of operation
IAW the terms and conditions of this PWS. The Service Provider shall
take all actions necessary for a smooth transition of the Logistics
operations. This period will be approximately 180 calendar days in
duration. The Government will make all facilities and equipment
accessible to the Service Provider for a maximum of 60 calendar days
prior to the PWS start date. During the first 30 calendar days of this
period, the Service Provider\'s personnel will be permitted to observe
any Logistics operations at DOE facilities. During the phase-in period,
the Service Provider shall:

-   Establish the Project Management Office

-   Recruit and hire necessary personnel

-   Obtain all required certifications

-   Obtain required clearances, including personnel security clearances
    (this process generally takes 6 to 18 months)

-   Participate in joint inventories and sign for GPP

-   Develop and submit any required deliverables

-   Attend post-award meetings as required

-   Accomplish any necessary training to support the Performance
    Objectives and Measures listed in Section 3

-   Create SOPs for each functional area covered under this PWS unless
    otherwise provided by the Government (content could include: QC,
    hours of operation, work assignments, approval authorities, work
    flow, functional relationships between the Government and the
    Service Provider and between the Service Provider's organizational
    elements, and any other information needed for efficient and uniform
    performance)

In the event of a non-Government Service Provider performing the work
under this PWS, the incumbent Government work force will support initial
Service Provider orientation during the transition period.

### Phase-Out Period

The current Service Provider shall develop and submit 90 days prior to
completion of this contract a comprehensive phase-out plan. The Service
Provider\'s phase-out plan shall not disrupt or adversely impact the
day-to-day conduct of Government business and shall achieve a smooth and
orderly transfer of responsibility to a successor. The plan shall fully
describe how the Service Provider shall approach the following issues:

-   Employee notification

-   Retention of personnel

-   Turn-over of work-in-progress, inventories, and Government property

-   Removal of Service Provider property

-   Data and information transfer

-   Other actions required ensuring continuity of operations

-   Security debriefings for incumbent personnel holding security
    clearances

The Phase-Out Plan shall also require an inventory by the outgoing
Service Provider and the Government before a joint inventory can be
conducted between the outgoing Service Provider and the successor. The
inventory shall include:

-   Reconciliation of all property accounts, requisitions, and
    work-in-progress

-   Turn-in of excess property

-   Clean-up of Service Provider work areas

-   Provision for training of the successor's personnel on GP automated
    information systems used in performance of this PWS, specialized
    equipment, utilities systems, and ongoing work that the successor
    would be required to complete

Sixty (60) calendar days prior to the completion of this contract, an
observation period shall occur, at which time, personnel of the incoming
workforce may observe operations and performance methods of the outgoing
Service Provider. This will allow for orderly turnover of facilities,
equipment, and records and will help to ensure continuity of service.
The outgoing Service Provider shall not defer any requirements for the
purpose of avoiding responsibility or of transferring such
responsibility to the succeeding Service Provider. The outgoing Service
Provider shall fully cooperate with the succeeding Service Provider and
the Government so as not to interfere with their work or duties.

###### Definitions and Acronyms

####### Definitions

**Acceptable Quality Level (AQL):** Maximum percent defective (or
maximum number of defects per hundred units) that can be considered as a
satisfactory performance average. Government will accept the great
majority of lots provided percent defective (or defects per 100 units)
in these lots is no greater than designated value of AQL. However, the
Service Provider shall not intentionally perform in a defective manner
and shall re-perform any service found to be defective whenever
possible. Decisions as to this possibility shall be made only by the
COR.

**Accountability:** Accountability is the obligation to keep accurate
and complete records of property, documents, or funds. Important data
elements may include, but are not limited to, ID data, gains, losses,
due-ins, due-outs, and balances on hand or in use.

**Alteration:** A change to interior or exterior facility arrangements
to improve its current purpose. This includes installed equipment made a
part of existing facility.

**Availability:** A measure of the degree to which an item is in an
operable and committable state at the start of the mission, when the
mission is called for at an unknown (random) point in time.

**Bench Stock:** A quantity of materials maintained on-hand.

**Biennially:** One time every two years.

**Bimonthly:** One time every two months.

**Biweekly:** One time every two weeks.

**Cancellation:** A total or partial discontinuance of supply action
requested of and confirmed by the supplier.

**Catalog:** A uniform system of item ID and nomenclature to describe,
classify, and number each item included in the system so that an item of
supply is identified by a single stock number. Items cataloged are those
items of personal property subject to stockage for supply support,
repetitive procurement, distribution, and issue.

**Change Order:** A written order signed by the Contracting Officer,
directing the Service Provider to make changes that are authorized by
the Changes clause of the contract.

**Classified Item:** Material requiring protection in the interest of
national security.

**Classified Material:** Documents, data, information, and items for
which access is limited to those persons having a \"need to know\" and
appropriate security clearance.

**Clearance:** Authority permitting individuals cooperating in DOE work,
and having a legitimate interest therein, access to classified technical
information, material, or equipment or admission to restricted areas or
Facilities where such information or material is located.

**Configuration:** The functional or physical characteristics of
equipment, systems, hardware or software set forth in technical
documentation and achieved in a product.

**Conservation:** The protection, improvement, and use of natural
resources according to principles that will provide optimum public
benefit and support of DOE's mission.

**Construction:** Erection or assembly of a new facility; addition,
expansion, extension, alteration, conversion, or replacement of an
existing facility; or relocation of a facility from one location to
another. Includes equipment installed and made a part of such
facilities, and related site preparation, excavation, filling, and
landscaping, or other land improvements.

**Consumable Supplies:** Supplies consumed in use such as fuel, cleaning
and preserving materials, office materials, or supplies that lose their
separate identity in use, such as repair parts and building materials.

**Contract:** All types of agreements and orders for the procurement of
supplies or services.

**Contract Administrator:** An individual duly assigned by appropriate
authority to administer a contract.

**Contract Modification:** Any written alteration in the specifications,
delivery point, rate of delivery, contract period, price, quantity, or
other contract provisions of an existing contract.

**Contract Start Date:** The first day of actual work performance by the
Service Provider.

**Contracting Office:** The office that awards or executes a contract
for supplies or services and performs post-award functions not assigned
to a Contract Administration Office.

**Contracting Officer (CO):** An individual appointed IAW procedures
prescribed by the Federal Acquisition Regulation with the authority to
enter into and administer contracts and make determinations and findings
with respect thereto, or with any part of such authority.

**Contracting Officer's Representative (COR):** Any person who has been
appointed in writing as the authorized representative of the Contracting
Officer acting within the limits of his authority.

**Controlled Inventory Items:** Items with characteristics requiring
special ID, accounting, security, or handling to ensure their safeguard.
These items, in order of degree of control normally exercised, are as
follows:

-   Classified item. Material requiring protection in the interest of
    national security.

-   Sensitive item. Material requiring a high degree of protection and
    control because of statutory requirements or regulations;
    high-value, highly technical, or hazardous items; and small arms,
    ammunition, explosives, and demolition material.

-   Pilferable item. Material having ready resale value or civilian
    application to personal possession and, therefore, especially
    subject to theft. Examples are items such as projectors, pagers,
    handheld two-way radios, cameras, tapes, or recorders.

**Corrective Action:** Consists of those efforts required to correct
reported deficiencies and determine that other products are not
similarly defective.

**Customer:** Any recipient to a service described in Section 3:
Performance Objectives and Measures of this solicitation.

**Damage:** A condition that impairs either value or use of an article;
may occur in varying degrees. Property may be damaged in appearance or
in expected useful life without rendering it unserviceable or less
useful. Damage also shows partial unserviceability. Usually implies that
damage is the result of some act or omission.

**Discrepancy:** A disagreement between the actual quantity or condition
of property and that shown by the record of the property. A discrepancy
usually is a disagreement between quantities or condition of property
actually received in a shipment and that recorded on the shipping
document. This type of discrepancy generally is referred to as a
\"discrepancy incident to shipment\". Another form of discrepancy occurs
when there is a disagreement between a stock record balance and the
results of a physical count or inventory.

**Disposal:** The processing of excess assets (including real property,
industrial and personal property) by the government.

**Emergency:** The reporting of sudden, usually unforeseen, occurrences
where life or property are in immediate danger and require immediate
action.

**Emergency Service Order/Call:** A request for service (with short
response time) when health, safety, or mission will be adversely
affected if the situation is not abated as soon as possible.

**Environmental Protection Agency (EPA):** Federal agency that regulates
through permits coordinated and effective Governme­ntal action to assure
protection of environment by abating and con­trolling pollution on a
system­atic basis. Basic organization consists of HQ at Washington, DC,
and ten regional offices, all responsible to Administrator, Ref 40-(CFR)
1 and revisions thereof.

**Environmental Safety and Health (ES&H):** Organization within DOE that
develops and promulgates environmental safety and health policies for
DOE**.** The Office of Environment, Safety and Health serves the
Secretary of Energy on matters relating to protection of the
environment, workers, and the public from hazards posed by DOE
facilities and operations.

**Equipment (As Used in Government Provided Property):** An item of
equipment owned by the Government provided to a Service Provider for
performance of PWS requirements.

**Facilities:** Buildings or structures, in whole or in part, provided
by the Government and assigned to the Service Provider for PWS
performance. All Real Property items other than land.

**Fiscal Year (FY):** A period of 12 months beginning 1 October and
ending 30 September of the following year. Fiscal year is designated by
the calendar year in which it ends.

**General Services Administration (GSA):** Agency established in 1949
with the Federal Supply Service as its major element for inventory
management. Functions include supply management, procurement, quality
control, cataloging, and supply distribution.

**Government:** The personnel and agencies that lawfully administer and
control the affairs of the United States.

**Government Representative:** Personnel designated by the Contracting
Officer as official representatives of the Government to the Service
Provider.

**Government Provided Equipment:** A term used in this PWS to mean
equipment in the possession of, or directly acquired by, the Government
and subsequently made available for the sole use of the Service Provider
in the performance of this PWS.

**Government Provided Property:** A term used in this PWS to mean
property in the possession of, or directly acquired by, the Government
and subsequently made available for the sole use of the Service Provider
in the performance of this PWS.

**Hazardous Materials (HAZMAT):** Materials that are toxic, poisonous,
corrosive, irritating, sensitizing, radioactive, biologically
infectious, explosive, or flammable, and present a hazard to human
health, safety, and environment. Special handling procedures and
disposal facilities are required for their disposal in compliance with
federal, state, and local regulations (reference C.6). Material must be
handled and disposed of in compliance with special provisions as
outlined in safety and environmental publications.

**Improvement:** Alterations, conversions, modernizations, renewals,
additions, expansions, and extensions that are for the purpose of
enhancing rather than repairing a facility or system associated with
established housing facilities or areas.

**Input:** Information transferred into the internal storage of data
processing system, representing data to be processed for information to
help control the process.

**Inspect:** Determination and ID of the condition, defects, or
malfunctions of equipment, facilities, and systems with reference to
established standards.

**Install:** To set in position and connect or adjust for total
functional use of equipment or materials.

**Facility:** The land and facilities occupied by DOE, NNSA and its
tenants.

**Inventory:** An inventory is a physical count of property items on
hand. Components are inventoried when the end item is inventoried.

**Inventory Control:** Phase of logistics that includes managing,
cataloging, requirements determination, procurement, distribution,
overhaul, and disposal of material.

**Joint Inventory:** A physical count of items conducted by individuals
representing separate interests for the purpose of establishing the
quantities of property on hand.

**Lot:** A quantity of material manufactured under identical conditions
and assigned an identifying lot number, or a collection of service
outputs from which a sample can be drawn and inspected to determine
conformance with the standard.

**Lot Size:** The number of service outputs in a given lot.

**Minor Maintenance:** Minor maintenance of non-GSA leased vehicles
includes tire repair, tune-up, lubrication, fluid change, repair part
replacement not requiring diagnostic equipment and costing less than
\$100.00 per item, welding, body repair and painting costing less than
\$150.00, safety check, technical inspection, and as directed by the
COR.

**National Stock Number:** The 13-digit stock number replacing the
11-digit Federal Stock Number. It consists of the four-digit Supply
Classification code and the nine-digit National Item ID Number. The
National Item ID Number consists of a two-digit National Codification
Bureau number designating the central cataloging office of the NATO or
other friendly country that assigned the number and a seven-digit
(xxx-xxxx) non-significant number. The number shall be arranged as
follows: 9999-00-999-9999.

**New Construction:** Erection, Facility, or assembly of a new real
property facility including equipment related site preparation,
excavation, filling and landscaping, or other land improvements.

**Normal Wear and Tear:** Loss or impairment of appearance,
effectiveness, worth, or utility of an item that has occurred solely
because of normal and customary use of the item for its intended
purpose.

**On-Site:** Repairs or services performed at a customer\'s location.

**Performance Requirements Summary (PRS):** The PRS shows PWS
requirements, the component requirements related to each PWS
requirement, the price of each work requirement as a percentage of the
associated PWS requirement, the standard of performance, and the maximum
allowable defect rate for each work requirement.

**Performance Standard:** A characteristic of an output of a work
process that can be measured.

**Performance Work Statement (PWS):** The PWS consists of the definitive
or descriptive words identifying the subject matter of the contract
referred to as the specifications or work statement.

**Phase-in Period:** The period between PWS award and PWS commencement.

**Phase-out Period:** The period between PWS end and transition back to
government or other Service Provider entity.

**Pilferable Item:** See Controlled Inventory Items.

**Planned Sampling:** Based on some subjective rationale and sample size
arbitrarily determined.

**Plant Equipment:** Government-owned property of capital nature,
consisting of equipment, furniture, vehicles, machine tools, and test
and special test equipment, used or capable of use for any
administrative or general plant purposes for Service Provider to account
for and maintain.

**Policy:** The general plan of operation.

**Preventive Maintenance:** Systematic and cyclic check, inspection,
servicing, and repairs of deficiencies, as well as reporting of
deficiencies beyond scope of PM. PM includes accomplishment of
maintenance and repair.

**Priority:** Work that takes precedence over all other work and
requires immediate attention. Such work is usually necessary for the
immediate protection of health, life, safety, security, or property.

**Procedure:** The step-by-step method or way in which the policy or
plan is to be carried out.

**Process:** A series of actions or operations that achieve an end or
result.

**Project:** A single undertaking or task involving maintenance, repair,
construction, or equipment‑in‑place, in which a facility or group of
similar facilities are treated as an entity with a finite scope.

**Property:** Terms \"Real Property\", \"Government Property\", \"DOE
Property\", and \"Property\" include all property under control of the
Department of Energy. Property includes but is not limited to land,
facilities, equipment, supplies, parts, and accessories thereto, and
alteration or Facility of any of the foregoing. Not included is property
accounted for and owned by a non-appropriated fund activity.

**Property Administrator:** An authorized representative of the
Contracting Officer assigned to administer the PWS requirements and
obligations relating to Government property.

**Quality:** The composite of attributes or characteristics, including
performance of an item or product.

**Quality Assurance (QA):** Actions taken by the Government to inspect
or check goods and services to determine that they meet or do not meet
requirements of the PWS.

**Quality Assurance Evaluator (QAE):** That person responsible for
surveying the Service Provider performance.

**Quality Assurance Surveillance Plan (QASP):** An organized written
document used by Government for quality assurance surveillance. Document
contains sampling/evaluation guides, checklists, and the Performance
Requirements Summary (PRS).

**Quality Control (QC) Plan:** Service Provider\'s system to control the
equipment, systems, or services so that they meet the requirements of
the PWS.

**Random Sample:** A sampling method whereby each service output in a
lot has an equal chance of being selected.

**Real Property:** Land, improvement to land, buildings, structures, and
items permanently affixed to either land, building, or structure.

**Receiving:** The process of planning for the arrival and the handling
of inbound supplies, materials or equipment.

**Reconciliation:** A comparison of the supply records of separate
activities to ensure their compatibility. The term reconciliation
includes the corrective actions necessary to bring the two record sets
into agreement.

**Recycling:** The process by which recoverable materials are
transformed into new or usable products.

**Repair Ticket:** Work (i.e., facilities operations, maintenance and
repair) requiring more than three (3) hours to complete. See also
Service Call.

**Restricted Area:** Those areas designated by DOE that require control
of personnel for security reasons and/or equip­ment for protection of
personnel and property.

**Routine Call:** A request for service with a 24-hour response time.

**Sample:** A sample consists of one or more service outputs drawn from
a lot, the outputs being chosen at random. The number of outputs in the
sample is the sample size.

**Sample Size:** Number of units of product or of outputs in sample.

**Sampling Guide:** The part of the surveillance plan that contains the
information needed to perform a random sample.

**Sampling Plan:** A plan that indicates AQL, number of units from each
lot to be inspected (sample size), and criteria for determining
acceptability of the lots (acceptance and rejec­tion numbers). This plan
is used to develop sampling guide.

**Scheduled Maintenance:** The recurring day-to-day, periodic, or
scheduled work (labor and material) required to preserve and maintain
property in such condition that it may be effectively used for its
designated functional purpose. Maintenance includes work done to prevent
damage that would be more costly to restore than to prevent. Maintenance
may include repairs made to a facility, equipment, and/or system that
will ensure dependable operation of facility, equipment, and/or system.
These repairs may also include replacement of parts or components
necessary to keep equipment and/or systems operating effectively.

**Service Call:** Any notification or request for service. If the work
specified in a service call cannot be completed in three (3) hours or
less, then a repair ticket is generated to complete the required work.

**Service Provider:** The term Service Provider as used herein refers to
both the prime Service Provider and any subcontractors. Service
Provider\'s subcontract employees shall comply with the provisions of
the PWS.

**Service Provider-Furnished Equipment (SPFE):** That equipment the
Service Provider is required to furnish in order to perform the
requirements of the PWS.

**Service Provider-Furnished Property (SPFP):** That property the
Service Provider is required to furnish in order to perform the
requirements of the PWS. The Service Provider retains title to all SPFP.

**Shall:** The word \"Shall\" is used in connection with the Service
Provider and specifies that the provisions are mandatory.

**Site Offices/Locations**: Those support locations, offices, and
facilities listed in TE-2-1.

**Shop Stock:** Repair parts and consumable supplies stocked within a
support-level maintenance activity for internal use during
accomplishment of maintenance requests. .

**Standard Operating Procedure (SOP):** A comprehensive narrative
description of maintenance and repair methods prepared by the Service
Provider. A set of instructions covering those features of operations
that lend themselves to a definite or standardized procedure without
loss of effectiveness. The procedure is applicable unless ordered
otherwise.

**Stock Number:** A number used to identify an item of supply. Types of
numbers used are listed below:

\(1\) NSN

\(2\) Commercial and Government Entity Code

\(3\) Management Control Number

Any other identifying number when one of the types in (1) through (3)
has not been assigned.

**Supplies:** Items needed to equip, maintain, operate, and support DOE
activities. Supplies may be used for administrative or general plant
purposes. Supplies include food, clothing, equipment, fuel materials,
and machinery of all kinds. For planning and administrative purposes,
supplies are divided into 10 classes. Supplies are synonymous with
"equipment" and "material."

**System:** A group of separately authorized items of equipment or
components assembled to establish a single functional unit required for
the successful performance of a task or mission. Reportable items that
are part of a non-reportable system are considered as separate items.
Non-reportable items that are part of a reportable system are considered
as subsystems. A system, as used in the resultant contract, includes:
all mechanical and electrical equipment; supporting structures;
pneumatic, electrical and mechanical types of controls; and all
auxiliary equipment required to provide a specific function and output
requirements.

**Transition Period:** Time preceding resultant PWS start work date and
is provided to Service Provider for the purpose of observing existing
Service Provider operation. In order to have a smooth transition from
Service Provider operation to Service Provider performance, no training
or instruction will be provided by Government personnel to Contract
employees. Prior Service Provider will remain responsible for
performance of all work. Transition period shall be that 60-day period
prior to resultant PWS start work date and shall end at 0000 hours on
day preceding resultant PWS start date.

**Unserviceable:** Items that cannot be used because they are obsolete,
worn, damaged, or otherwise not suited for purpose intended.

**Utilities:** Electricity, gas, water, sewage disposal, and steam are
types of utilities used by this Facility. They can be provided by the
Government or private companies under contract.

**Work Order (WO):** A work authorization document grouped into one to
three categories: Individual Job Order, Standing Operations Order, or
Service Order. Each work request is managed by techniques and procedures
designed specifically for that category.

####### Acronyms

ACM Asbestos Containing Materials

ADA Americans with Disabilities Act

ADP Automated Data Processing

ADPE Automated Data Processing Equipment

ANSI American National Standards Institute

AO Administrative Officers

APR Accountable Property Representatives

AQL Acceptable Quality Level

ARC Albany Research Center

ASHRAE American Society of Heating, Refrigeration, and Air Conditioning
Engineers

ASME American Society of Mechanical Engineers

B&R Budget and Reporting Code

BAO Building Access Only

BOCA Building Officials and Code Administrators

CA Commercial Activities

CESDS Courier Electronic Signature Delivery System

CFC Chlorofluorocarbons

CFO Chief Financial Officer

CFR Code of Federal Regulations

CO Contracting Officer

COB Close of Business

COR Contracting Officer's Representative

DDC Direct Digital Control

DEAR Department of Energy Acquisition Regulation

DoD U.S. Department of Defense

DOE U.S. Department of Energy

DOT U.S. Department of Transportation

EIA Energy Information Administration

EM Energy Management

EMCS Energy Management and Control System

EMT Electrical Metallic Tubing

EO Executive Order

EPA Environmental Protection Agency

ES&H Environmental Safety and Health

FAR Federal Acquisition Regulations

FEMP Federal Energy Management Program (Office within DOE)

FETC Federal Energy Technology Center

FIMS Facility Information Management System

FMIS Fleet Management Information System

FMR Federal Management Regulations

FPMR Federal Property Management Regulations

FY Fiscal Year

GAO General Accounting Office

GP Government Provided

GPE Government Provided Equipment

GPF Government Provided Facilities

GPP Government Provided Property

GPO Government Printing Office

GSA General Services Administration

HAZMAT Hazardous Material

HHG Household Goods

HMR Hazardous Materials Regulations

HQ Headquarters

HVAC Heating, Ventilation, and Air Conditioning

HVACR Heating, Ventilation, Air Conditioning, and Refrigeration

IAW In accordance with

ID Identification

IGE Independent Government Estimate

ISMS Integrated Safety Management System

ISO International Organization for Standardization (i.e., ISO 9000 or
ISO 14001)

ISSO Information System Security Officer

IT Information Technology

JTS Job Tracking System

LAN Local Area Network

LCAM Life Cycle Asset Management

MER Mechanical Equipment Room

MRT Maximum Response Time

MSDS Material Safety Data Sheets

MSTS Maintenance Service Tracking System

NAEYC National Association for the Education of Young Children

NEPA National Environmental Policy Act

NETL National Energy Technology Laboratory

NFPA National Fire Protection Association

NNSA National Nuclear Security Administration

NSN National Stock Number

O&M Operations and Maintenance

OMB Office of Management and Budget

OSHA Occupational Safety and Health Administration

OSHAct Occupational Safety and Health Act

P Publication

PAMS Property Acquisition Management System

PBS Public Building Service of the General Services Administration

PCS Permanent Change of Station

PM Preventive Maintenance

PMR Property Management Regulations

POC Point of Contact

PPE Personal Protective Equipment

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QAE Quality Assurance Evaluator

QASP Quality Assurance Surveillance Plan

QC Quality Control

RCRA Resource Conservation and Recovery Act

SF Standard Form

SMACNA Sheet Metal and Air Conditioning Contractors' Standards

SOP Standard Operating Procedure

SPFE Service Provider Furnished Equipment

TE Technical Exhibit

UFAS Uniform Federal Accessibility Standards

USC United States Code

USDA United States Department of Agriculture

WCF Working Capital Fund

WO Work Order

WSSC Washington Suburban Sanitation Commission

######  Technical Library

####### Reference

All applicable, mandatory DOE and other Federal guidance, policy and
directives are included in the following table.

  -------------------------------------------------------------------------------------------------
  **Title, Reference/Source**           **Forrestal**   **Germantown**   **Albany**   **Mandatory
                                                                                      (M) or
                                                                                      Advisory
                                                                                      (A)**
  ------------------------------------- --------------- ---------------- ------------ -------------
  The Americans with Disabilities Act   X               X                X            M
  (ADA) Code/Compliance Guide                                                         

  All Installation and Operations &     X               X                X            M
  Maintenance Manuals For Equipment                                                   
  Installed At This Installation -- As                                                
  Specified By Equipment                                                              

  American Institute Architects Master  X               X                             M
  Spec (all divisions)                                                                

  American Society of Heating,          X               X                             M
  Refrigeration, and Air Conditioning                                                 
  Engineers (ASHRAE)                                                                  

  American National Standards Institute X               X                             M
  (ANSI) Publications                                                                 

  ARC Local SOPs (including Safety                                       X            M
  Directives and ISMS)                                                                

  American Society of Mechanical                        X                X            M
  Engineers (ASME) Boiler Code                                                        

  American Society of Mechanical        X               X                             M
  Engineers (ASME) Elevator Code                                                      

  Atomic Energy Act of 1954             X               X                             M

  Building Officials and Code           X               X                             M
  Administrators (BOCA) Code                                                          

  Chemical Treatment Guidelines for     X               X                X            M
  Lawn Care and Snow Removal                                                          

  Child Development Center Standards    X               X                             M

  Code of Federal Regulations (CFR)     X               X                             M

  Corporate Response Times (DOE Working                 X                             M
  Capital Fund)                                                                       

  Criteria for Federal Office Building  X               X                             M
  (GSA Design Guidelines PBS P 3425.8a)                                               

  Daily Tour and Watch Log              X               X                             M

  Davis-Bacon Act                       X               X                             A

  DOE Order 580.1A                      X               X                             A

  DOE Orders for ES&H                                                    X            A

  DOE Printing and Binding Regulations  X               X                             A

  DOE Property Management Regulations   X               X                X            A
  (41 CFR Ch. 109.5)                                                                  

  DOE Transportation Office SOPs        X               X                             M

  DOE Travel Regulations                X               X                             M

  DOE HQ Service Call and Repair        X               X                             M
  Standard of Performance                                                             

  DOT-Hazardous Materials Regulations                                    X            M
  (HMR)                                                                               

  Electrical Training: Reading          X               X                             A
  Electrical Diagrams Units 1 & 2                                                     

  Electrical Training: Safety in        X               X                             A
  Electrical Maintenance                                                              

  Electrical Training: Using Electrical X               X                             A
  Test Equipment                                                                      

  Equipment-specific SOPs               X               X                X            M

  Facility Accident, Injury and Mishap  X               X                X            M
  Report                                                                              

  Federal Management Regulation (FMR)   X               X                             M
  (41 CFR Ch. 102)                                                                    

  Federal Property Management           X               X                X            M
  Regulation (FPMR) - Federal Property                                                
  & Administrative Services Act of 1949                                               
  (41 CFR Ch. 101)                                                                    

  Federal Travel Regulations            X               X                             M

  Government-wide regulations for       X               X                             M
  cleaning facilities---see Delegation                                                
  Agreement w/GSA                                                                     

  GPO Printing and Binding Regulation   X               X                             A

  Greening The Government through       X               X                             M
  Efficient Energy Management, Resource                                               
  Conservation and Recovery Act (RCRA,                                                
  42USC6962) of 1976 section 6002                                                     
  (Executive Order 13123)                                                             

  Greening the Government Through Waste X               X                             M
  Prevention, Recycling, and Federal                                                  
  Acquisition (Executive Order 13101)                                                 

  GSA and DOE Fleet Maintenance and     X               X                X            M
  Management Regulations                                                              

  GSA Delegation of Authority for       X               X                             M
  Building Operations and Maintenance                                                 
  of Real Property                                                                    

  GSA Preventive Maintenance Guidelines X               X                             M

  GSA Regulations for Operating         X               X                             M
  Vehicles                                                                            

  Household Goods Shipping              X               X                             M
  Regulations/Procedures                                                              

  HVAC Instrumentation & Controls       X               X                             A
  Training: Basic Pneumatic Control                                                   
  Systems                                                                             

  HVAC Instrumentation & Controls       X               X                             A
  Training: HVAC Introduction                                                         

  HVAC Instrumentation & Controls       X               X                             A
  Training: Pneumatic Control Equipment                                               
  Units 1 - 3                                                                         

  HVAC Instrumentation & Controls       X               X                             A
  Training: Pneumatic Controllers                                                     

  HVAC Instrumentation & Controls       X               X                             A
  Training: Pneumatic Instrument Tubing                                               

  HVAC Instrumentation & Controls       X               X                             A
  Training: Sam Vol. I, II, III, IV                                                   

  Instructions to Contract              X               X                             M
  Architectural Engineers (GSA Design                                                 
  Guidelines PBS P 3430.1c)                                                           

  Integrated Safety Management System                                    X            M
  (ISMS)                                                                              

  ISO 14001 Center policies and                                          X            M
  procedures                                                                          

  Life Cycle Asset Management (DOE      X               X                             M
  Order 430.1)                                                                        

  Local and State permits (to include                                    X            M
  Spill Permit, Discharge Permit, etc.)                                               

  Low or No Volatile Organic Compounds  X               X                             M
  (VOCs)                                                                              

  Maintenance Training: Air Compressors X               X                             A
  1 & 2                                                                               

  Maintenance Training: Centrifugal     X               X                             A
  Pump Maintenance Units 1 & 2                                                        

  Maintenance Training: Couplings and   X               X                             A
  Shaft Alignment                                                                     

  Maintenance Training: Gasket Packing  X               X                             A
  and Mechanical Seals                                                                

  Maintenance Training: Maintenance     X               X                             A
  Practices                                                                           

  Maintenance Training: Pipes and Pipe  X               X                             A
  Fittings                                                                            

  Maintenance Training: Print Reading   X               X                             A
  and Use                                                                             

  Maintenance Training: Thermal         X               X                             A
  Insulation                                                                          

  Manufacturer Guidelines               X               X                             M

  National Association for the          X               X                             M
  Education of Young Children (NAEYC)                                                 
  Accreditation Criteria                                                              

  Material Safety Data Sheets On All    X               X                X            M
  Supplies On Installation- As                                                        
  Specified by Supplies                                                               

  National Electrical Code              X               X                X            M

  National Environmental Protection Act                                  X            M
  (NEPA) regulations/policies                                                         

  National Fire Protection Association  X               X                X            M
  Code                                                                                

  National Mechanical Code                                               X            M

  Official Use of Federal Vehicles (CFR X               X                             M
  101-38.301)                                                                         

  OSHA Guidelines (29 CFR)              X               X                             M

  Permanent Change of Station           X               X                             M
  Entitlement                                                                         

  Quality Standards for Design and      X               X                             M
  Construction (GSA Design Guidelines                                                 
  PBS P 3430.1)                                                                       

  Real Property Management (DOE Order   X               X                             M
  4300.1c)                                                                            

  Records Disposition Guidelines        X               X                             M

  Resource Conservation and Recovery    X               X                             M
  Act of 1976 section 6002 (42 U.S.                                                   
  Code 6962)                                                                          

  Safety And Training Material& Films:  X               X                             A
  Asbestos General Awareness                                                          

  Safety And Training Material& Films:  X               X                             A
  Chemical Burns                                                                      

  Safety And Training Material& Films:  X               X                             A
  Confined Space Entry                                                                

  Safety And Training Material& Films:  X               X                             A
  Fire Safety                                                                         

  Safety And Training Material& Films:  X               X                             A
  Hard Hats, Hard Heads                                                               

  Safety And Training Material& Films:  X               X                             A
  Hazardous Substances                                                                

  Safety And Training Material& Films:  X               X                             A
  Hearing Conservation                                                                

  Safety And Training Material& Films:  X               X                             A
  Lock-Out/Tag-Out                                                                    

  Safety And Training Material& Films:  X               X                             A
  Machine Safety Guards                                                               

  Safety And Training Material& Films:  X               X                             A
  Personal Safety                                                                     

  Safety And Training Material& Films:  X               X                             A
  Personal Safety Equipment                                                           

  Scope of Work of Carlson Wagonlit     X               X                             A
  Travel Services                                                                     

  Scope of Work of Custodial Contract   X               X                             M

  Scope of Work of Elevator Contract    X               X                             M

  Scope of Work of Landscaping and                      X                             M
  Grounds Maintenance Contract                                                        

  Scope of Work of Mechanical Equipment X               X                             A
  Repair and Maintenance Contract                                                     

  Scope of Work of Trash Removal        X               X                             M
  Contract                                                                            

  Secretary of Interior Standards for                                    X            M
  Treatment of Historical Properties                                                  
  (36 CFR, Section 68)                                                                

  Sheet Metal and Air Conditioning      X               X                             M
  Contractors' Standards (SMACNA)                                                     

  State of Oregon Elevator Code                                          X            M

  The Trip Log (41 CFR 109-38.5001)     X               X                             M

  Title 44 US Code                      X               X                             M

  Tour and Watch Guidelines             X               X                             M

  Uniform Federal Accessibility         X               X                             M
  Standards (UFAS)                                                                    

  Uniform Mechanical Code               X               X                             M

  Uniform Plumbing Code                 X               X                X            M

  Warehouse SOPs                        X               X                             M

  Washington Suburban Sanitation        X               X                             A
  Commission (WSSC)                                                                   

  Working Capital Fund Corporate        X               X                             M
  Response Times                                                                      
  -------------------------------------------------------------------------------------------------

#  {#section-1 .Like-Heading-1-not-TOC}

#  {#section-2 .Like-Heading-1-not-TOC}

#  {#section-3 .Like-Heading-1-not-TOC}

# TECHNICAL EXHIBITS (TE) {#technical-exhibits-te .Like-Heading-1-not-TOC}

# Technical Exhibit 2-1: Facility Location Descriptions {#technical-exhibit-2-1-facility-location-descriptions .Like-Heading-1-not-TOC}

**FORRESTAL HEADQUARTERS COMPLEX**

The Forrestal Building was dedicated in 1968 by President Lyndon B.
Johnson and initially occupied by the Department of Defense. Since 1978,
the 1.7 million-square-foot Forrestal Building has served as the DOE
Headquarters facility. The Forrestal Building is located in Southwest
Washington, DC on Independence Avenue. The Complex includes a large
auditorium, cafeteria, parking garage, various data centers, 24-hour
operations center, computer center, and the Child Development Center.
Satellite lease locations currently include 950 L'Enfant Plaza SW, 955
L'Enfant Plaza SW, and the Ardmore-Ardwick Warehouse (Landover, MD).

![](media/image2.png)

**GERMANTOWN HEADQUARTERS COMPLEX**

The Germantown Complex was dedicated in 1957 by Dwight D. Eisenhower as
the Atomic Energy Commission Headquarters. Since 1977, the 618,852
square-foot Germantown Complex situated on approximately 98.6 acres has
also served as a DOE Headquarters facility. The Complex includes a
separate auditorium, heating/refrigeration plant, radio building,
equipment sheds, garages, and a Child Development Center. The main
office building includes a cafeteria, various data centers, warehouse,
and a computer center. Satellite leased locations include 20300 Century
Boulevard, and 20400 Century Boulevard.

![](media/image3.jpeg){width="3.563888888888889in" height="2.50625in"}

**ALBANY RESEARCH CENTER**

The Albany Research Center is a U.S. Department of Energy materials
research laboratory located in Albany, Oregon that offers a broad suite
of capabilities and expertise in Materials research.

The ARC was established on June 2, 1942, as part of the U.S. Bureau of
Mines.  Its original purpose was twofold:  (1) to find methods for using
the abundant low-grade resources of the area, and (2) to develop new
metallurgical processes using electrical energy**.**

Today, researchers address fundamental mechanisms and processes in
materials development and use; melting, casting and fabricating up to 1
ton of materials; completely characterizing the chemical and physical
properties of materials; and dealing with the waste and by-products of
materials processes.  During the past 55 years, the Center has
established recognized expertise and capabilities in Wear and Corrosion,
Melting and Casting, and in Materials Development.  Researchers can
provide analyses and solutions to industrial problems that bridge the
gap between laboratory studies and \"real world\" applications.

Technology transfer has long been one of the primary goals for the
research done at the Center. By the early '90s, the Center was heavily
involved in partnership programs, not only with other Federal and State
agencies and academia, but also with private companies.

In 1995, Congress closed the U.S. Bureau of Mines, but the Materials
Partnership Program at the Albany Research Center was transferred into
the Office of Fossil Energy of the U.S. Department of Energy. The major
focus of research at ARC is now the materials and processing needs of
Fossil Energy Systems. However, cooperative partnerships with other
groups and agencies continue to be desired and a necessary part of the
Center\'s research efforts.

#  {#section-4 .Like-Heading-1-not-TOC}

# Technical Exhibit 3-1: Historical and Projected Workload Estimates {#technical-exhibit-3-1-historical-and-projected-workload-estimates .Like-Heading-1-not-TOC}

**Technical Exhibit 3-1, Historical and Projected Workload Estimates,
is** **provided for informational purposes and should**
**[not]{.underline}** **be regarded as a mandatory or required level of
effort.**

**FORRESTAL HEADQUARTERS COMPLEX**

<table>
<colgroup>
<col style="width: 11%" />
<col style="width: 12%" />
<col style="width: 13%" />
<col style="width: 7%" />
<col style="width: 7%" />
<col style="width: 7%" />
<col style="width: 7%" />
<col style="width: 7%" />
<col style="width: 7%" />
<col style="width: 7%" />
<col style="width: 7%" />
</colgroup>
<thead>
<tr class="header">
<th rowspan="2"><strong>Reference #</strong></th>
<th rowspan="2"><strong>Function Title</strong></th>
<th rowspan="2"><strong>Workload Indicator</strong></th>
<th colspan="2"><strong>Historic</strong></th>
<th><strong>Base</strong></th>
<th colspan="5"><strong>Projected</strong></th>
</tr>
<tr class="odd">
<th><strong>FY00</strong></th>
<th><strong>FY01</strong></th>
<th><strong>FY02</strong></th>
<th><strong>FY03</strong></th>
<th><strong>FY04</strong></th>
<th><strong>FY05</strong></th>
<th><strong>FY06</strong></th>
<th><strong>FY07</strong></th>
</tr>
</thead>
<tbody>
<tr class="odd">
<td rowspan="4">3.1.1.1.1</td>
<td rowspan="4">Perform Inspection of Daily and Periodic Custodial
Work</td>
<td>GSA SF-1181A (daily)</td>
<td>540</td>
<td>540</td>
<td>180</td>
<td>180</td>
<td>300</td>
<td>300</td>
<td>300</td>
<td>300</td>
</tr>
<tr class="even">
<td>GSA SF-64 (periodic)</td>
<td>100</td>
<td>100</td>
<td>33</td>
<td>33</td>
<td>100</td>
<td>100</td>
<td>100</td>
<td>100</td>
</tr>
<tr class="odd">
<td>Square Footage Inspected</td>
<td>1,372,800</td>
<td>1,372,800</td>
<td>1,372,800</td>
<td>1,372,800</td>
<td>1,372,800</td>
<td>1,372,800</td>
<td>1,372,800</td>
<td>1,372,800</td>
</tr>
<tr class="even">
<td>Number of Hours of Escort Services</td>
<td>208</td>
<td>208</td>
<td>70</td>
<td>70</td>
<td>70</td>
<td>70</td>
<td>70</td>
<td>70</td>
</tr>
<tr class="odd">
<td rowspan="2">3.1.1.1.2</td>
<td rowspan="2">Perform Inspection of Operation &amp; Maintenance and
Repair Performance</td>
<td>Total PM Hours</td>
<td>7,014 hrs</td>
<td>7,014 hrs</td>
<td>7,014 hrs</td>
<td>7,014 hrs</td>
<td>7,014 hrs</td>
<td>7,014 hrs</td>
<td>7,014 hrs</td>
<td>7,014 hrs</td>
</tr>
<tr class="even">
<td>Total Number of Service Calls and Repair Tickets</td>
<td>3,842</td>
<td>3,842</td>
<td>3,842</td>
<td>3,842</td>
<td>3,842</td>
<td>3,842</td>
<td>3,842</td>
<td>3,842</td>
</tr>
<tr class="odd">
<td rowspan="3">3.1.1.2.1</td>
<td rowspan="3">Manage Space Allocation / Assignment<a href="#fn1"
class="footnote-ref" id="fnref1"
role="doc-noteref"><sup>1</sup></a></td>
<td>Number of As-Built Drawings Updated</td>
<td><p>F - 38</p>
<p>CDC - 1</p>
<p>950 - 6</p>
<p>W - 2</p></td>
<td><p>F - 38</p>
<p>CDC - 1</p>
<p>950 - 6</p>
<p>W - 2</p></td>
<td><p>F - 38</p>
<p>CDC - 1</p>
<p>950 - 6</p>
<p>955 - 6</p>
<p>W - 2</p></td>
<td><p>F - 38</p>
<p>CDC - 1</p>
<p>950 - 6</p>
<p>955 - 6</p>
<p>W - 2</p></td>
<td><p>F - 38</p>
<p>CDC - 1</p>
<p>950 - 6</p>
<p>955 - 6</p>
<p>W - 2</p></td>
<td><p>F - 38</p>
<p>CDC - 1</p>
<p>950 - 6</p>
<p>955 - 6</p>
<p>W - 2</p></td>
<td><p>F - 38</p>
<p>CDC - 1</p>
<p>950 - 6</p>
<p>955 - 6</p>
<p>W - 2</p></td>
<td><p>F - 38</p>
<p>CDC - 1</p>
<p>950 - 6</p>
<p>955 - 6</p>
<p>W - 2</p></td>
</tr>
<tr class="even">
<td>Number of Key Plans</td>
<td><p>F- 18</p>
<p>CDC - 1</p>
<p>950 - 3</p>
<p>W - 1</p></td>
<td><p>F- 18</p>
<p>CDC - 1</p>
<p>950 - 3</p>
<p>W - 1</p></td>
<td><p>F - 18</p>
<p>CDC - 1</p>
<p>950 - 3</p>
<p>955 - 3</p>
<p>W - 1</p></td>
<td><p>F - 18</p>
<p>CDC - 1</p>
<p>950 - 3</p>
<p>955 - 3</p>
<p>W - 1</p></td>
<td><p>F - 18</p>
<p>CDC - 1</p>
<p>950 - 3</p>
<p>955 - 3</p>
<p>W - 1</p></td>
<td><p>F - 18</p>
<p>CDC - 1</p>
<p>950 - 3</p>
<p>955 - 3</p>
<p>W - 1</p></td>
<td><p>F - 18</p>
<p>CDC - 1</p>
<p>950 - 3</p>
<p>955 - 3</p>
<p>W - 1</p></td>
<td><p>F - 18</p>
<p>CDC - 1</p>
<p>950 - 3</p>
<p>955 - 3</p>
<p>W - 1</p></td>
</tr>
<tr class="odd">
<td>Number of Moves</td>
<td>F+S - 712</td>
<td>F+S - 325</td>
<td>F+S - 718</td>
<td>F+S - 718</td>
<td>F+S - 718</td>
<td>F+S - 718</td>
<td>F+S - 718</td>
<td>F+S - 718</td>
</tr>
<tr class="even">
<td rowspan="2">3.1.1.2.2</td>
<td rowspan="2">Manage Space Utilization</td>
<td>Level of Effort (HQ-wide)</td>
<td>160 hours</td>
<td>160 hours</td>
<td>160 hours</td>
<td>160 hours</td>
<td>160 hours</td>
<td>160 hours</td>
<td>160 hours</td>
<td>160 hours</td>
</tr>
<tr class="odd">
<td>Number of Quarterly reports</td>
<td>6</td>
<td>6</td>
<td>6</td>
<td>6</td>
<td>6</td>
<td>6</td>
<td>6</td>
<td>6</td>
</tr>
<tr class="even">
<td rowspan="2">3.1.1.2.3</td>
<td rowspan="2">Develop Space Analyses</td>
<td>Level of Effort</td>
<td>400 hrs</td>
<td>400 hrs</td>
<td>400 hrs</td>
<td>400 hrs</td>
<td>400 hrs</td>
<td>400 hrs</td>
<td>400 hrs</td>
<td>400 hrs</td>
</tr>
<tr class="odd">
<td>Number of Final Management Presentations Prepared</td>
<td>10</td>
<td>10</td>
<td>10</td>
<td>10</td>
<td>10</td>
<td>10</td>
<td>10</td>
<td>10</td>
</tr>
<tr class="even">
<td rowspan="3">3.1.1.2.4</td>
<td rowspan="3">Provide Space Planning</td>
<td>Number of Space Studies Developed</td>
<td>F+S - 234</td>
<td>F+S - 195</td>
<td>F+S - 321</td>
<td>F+S - 321</td>
<td>F+S - 300</td>
<td>F+S - 300</td>
<td>F+S - 300</td>
<td>F+S - 300</td>
</tr>
<tr class="odd">
<td>Number of Construction Documents Prepared</td>
<td>F+S - 78</td>
<td>F+S - 65</td>
<td>F+S - 107</td>
<td>F+S - 66</td>
<td>F+S - 80</td>
<td>F+S - 80</td>
<td>F+S - 80</td>
<td>F+S - 80</td>
</tr>
<tr class="even">
<td>Space Designed (Sq Ft)</td>
<td>F+S - 156,679</td>
<td>F+S - 62,525</td>
<td>F+S - 125,744</td>
<td>F+S - 67,191</td>
<td>4-yr avg. 103,000</td>
<td>4-yr avg. 103,000</td>
<td>4-yr avg. 103,000</td>
<td>4-yr avg. 103,000</td>
</tr>
<tr class="odd">
<td>3.1.1.2.5</td>
<td>Provide General Management Services for Space Management
Program</td>
<td>Level of Effort</td>
<td>900 hrs</td>
<td>900 hrs</td>
<td>900 hrs</td>
<td>900 hrs</td>
<td>900 hrs</td>
<td>900 hrs</td>
<td>900 hrs</td>
<td>900 hrs</td>
</tr>
<tr class="even">
<td>3.1.1.3</td>
<td>Facilities Operations &amp; Maintenance and Repair</td>
<td>Dollar Value of Materials</td>
<td>$645,060</td>
<td>$506,063</td>
<td>$351,127</td>
<td>$443,000</td>
<td>$500,000</td>
<td>$500,000</td>
<td>$500,000</td>
<td>$500,000</td>
</tr>
<tr class="odd">
<td rowspan="4">3.1.1.3.1</td>
<td rowspan="4">Perform Operation &amp; Maintenance and Repair of
Heating, Ventilation, Air Conditioning, and Refrigeration Systems and
Associated Controls</td>
<td>Number of Service Calls and Repair Tickets</td>
<td>1379</td>
<td>1379</td>
<td>1369</td>
<td>1369</td>
<td>1369</td>
<td>1369</td>
<td>1369</td>
<td>1369</td>
</tr>
<tr class="even">
<td>Hours of Preventive Maintenance</td>
<td>3,014 hrs</td>
<td>3,014 hrs</td>
<td>3,014 hrs</td>
<td>3,014 hrs</td>
<td>3,014 hrs</td>
<td>3,014 hrs</td>
<td>3,014 hrs</td>
<td>3,014 hrs</td>
</tr>
<tr class="odd">
<td>Hours of Watches</td>
<td>7,146 hrs</td>
<td>7,146 hrs</td>
<td>7,146 hrs</td>
<td>7,146 hrs</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
</tr>
<tr class="even">
<td>Hours of Tours (includes 3 Tours per day)</td>
<td>4,380 hrs</td>
<td>4,380 hrs</td>
<td>4,380 hrs</td>
<td>4,380 hrs</td>
<td>4,380 hrs</td>
<td>4,380 hrs</td>
<td>4,380 hrs</td>
<td>4,380 hrs</td>
</tr>
<tr class="odd">
<td rowspan="2">3.1.1.3.2</td>
<td rowspan="2">Provide Plumbing and Pipefitting Services</td>
<td>Number of Service Calls and Repair Tickets</td>
<td>825</td>
<td>825</td>
<td>925</td>
<td>925</td>
<td>925</td>
<td>925</td>
<td>925</td>
<td>925</td>
</tr>
<tr class="even">
<td>Hours of Preventive Maintenance</td>
<td>F –1,969 CDC-200</td>
<td>F –1,969 CDC-200</td>
<td>F –1,969 CDC-200</td>
<td>F –1,969 CDC-200</td>
<td>F –1,969 CDC-200</td>
<td>F –1,969 CDC-200</td>
<td>F –1,969 CDC-200</td>
<td>F –1,969 CDC-200</td>
</tr>
<tr class="odd">
<td rowspan="2">3.1.1.3.3</td>
<td rowspan="2">Provide Electrical Services</td>
<td>Number of Service Calls and Repair Tickets</td>
<td>1035</td>
<td>1035</td>
<td>943</td>
<td>943</td>
<td>943</td>
<td>943</td>
<td>943</td>
<td>943</td>
</tr>
<tr class="even">
<td>Hours of Preventive Maintenance</td>
<td>1,568 hrs</td>
<td>1,568 hrs</td>
<td>1,568 hrs</td>
<td>1,568 hrs</td>
<td>1,568 hrs</td>
<td>1,568 hrs</td>
<td>1,568 hrs</td>
<td>1,568 hrs</td>
</tr>
<tr class="odd">
<td rowspan="2">3.1.1.3.4</td>
<td rowspan="2">Provide Carpentry Services</td>
<td>Number of Service Calls and Repair Tickets</td>
<td>603</td>
<td>603</td>
<td>577</td>
<td>577</td>
<td>577</td>
<td>577</td>
<td>577</td>
<td>577</td>
</tr>
<tr class="even">
<td>Hours of Preventive Maintenance</td>
<td>263 hrs</td>
<td>263 hrs</td>
<td>263 hrs</td>
<td>263 hrs</td>
<td>263 hrs</td>
<td>263 hrs</td>
<td>263 hrs</td>
<td>263 hrs</td>
</tr>
<tr class="odd">
<td rowspan="3">3.1.2.1.1</td>
<td rowspan="3">Provide Administration and Management of Travel
Management Team</td>
<td>Level of Effort</td>
<td>888 hrs</td>
<td>888 hrs</td>
<td>888 hrs</td>
<td>888 hrs</td>
<td>888 hrs</td>
<td>888 hrs</td>
<td>888 hrs</td>
<td>888 hrs</td>
</tr>
<tr class="even">
<td>Number of PCS</td>
<td>130</td>
<td>131</td>
<td>128</td>
<td>128</td>
<td>128</td>
<td>128</td>
<td>128</td>
<td>128</td>
</tr>
<tr class="odd">
<td>Number of Third Party Relocations</td>
<td>108</td>
<td>134</td>
<td>120</td>
<td>120</td>
<td>120</td>
<td>120</td>
<td>120</td>
<td>120</td>
</tr>
<tr class="even">
<td rowspan="2">3.1.2.1.2</td>
<td rowspan="2">Coordinate Activities of Full-Service Domestic and
International Travel Operation</td>
<td>Number of Domestic Travel Requests</td>
<td>8,447</td>
<td>7,603</td>
<td>7,603</td>
<td>7,603</td>
<td>7,603</td>
<td>7,603</td>
<td>7,603</td>
<td>7,603</td>
</tr>
<tr class="odd">
<td>Number of International Travel Requests</td>
<td>828</td>
<td>693</td>
<td>814</td>
<td>814</td>
<td>814</td>
<td>814</td>
<td>814</td>
<td>814</td>
</tr>
<tr class="even">
<td>3.1.2.1.3</td>
<td>Manage Official US Passports and Visas for DOE Personnel</td>
<td>Number of Passports and Visas Issued</td>
<td>828</td>
<td>693</td>
<td>814</td>
<td>814</td>
<td>814</td>
<td>814</td>
<td>814</td>
<td>814</td>
</tr>
<tr class="odd">
<td rowspan="2">3.1.2.2.1</td>
<td rowspan="2">Manage U-Drive Program</td>
<td>Number of Log-outs</td>
<td>NA</td>
<td>NA</td>
<td>448</td>
<td>448</td>
<td>448</td>
<td>448</td>
<td>448</td>
<td>448</td>
</tr>
<tr class="even">
<td>Number of Vehicles in Fleet</td>
<td>25</td>
<td>25</td>
<td>25</td>
<td>25</td>
<td>25</td>
<td>25</td>
<td>25</td>
<td>49</td>
</tr>
<tr class="odd">
<td rowspan="3">3.1.2.2.2</td>
<td rowspan="3">Provide Executive Fleet Transportation Services</td>
<td>Number of Trip Requests Completed</td>
<td>5,386</td>
<td>6,441</td>
<td>5,262</td>
<td>5,262</td>
<td>5,262</td>
<td>5,262</td>
<td>5,262</td>
<td>5,262</td>
</tr>
<tr class="even">
<td>Number of Vehicles in Fleet</td>
<td>7</td>
<td>7</td>
<td>7</td>
<td>7</td>
<td>7</td>
<td>7</td>
<td>7</td>
<td>7</td>
</tr>
<tr class="odd">
<td>Level of Effort for Dispatching Support</td>
<td>1,881 hrs</td>
<td>1,881 hrs</td>
<td>1,881 hrs</td>
<td>1,881 hrs</td>
<td>1,881 hrs</td>
<td>1,881 hrs</td>
<td>1,881 hrs</td>
<td>1,881 hrs</td>
</tr>
<tr class="even">
<td>3.1.2.3.1</td>
<td>Provide Transportation-Area Systems Support</td>
<td>Level of Effort</td>
<td>134 hrs</td>
<td>134 hrs</td>
<td>134 hrs</td>
<td>134 hrs</td>
<td>134 hrs</td>
<td>134 hrs</td>
<td>134 hrs</td>
<td>134 hrs</td>
</tr>
<tr class="odd">
<td>3.1.2.3.2</td>
<td>Provide Management and Administrative Services</td>
<td>Level of Effort</td>
<td>333 hrs</td>
<td>333 hrs</td>
<td>333 hrs</td>
<td>333 hrs</td>
<td>333 hrs</td>
<td>333 hrs</td>
<td>333 hrs</td>
<td>333 hrs</td>
</tr>
<tr class="even">
<td>3.1.2.4.1</td>
<td>Monitor and Track Fleet Activity</td>
<td>Number of Vehicles Monitored</td>
<td>32</td>
<td>32</td>
<td>32</td>
<td>32</td>
<td>32</td>
<td>32</td>
<td>32</td>
<td>32</td>
</tr>
<tr class="odd">
<td rowspan="4">3.1.2.4.2</td>
<td rowspan="4">Conduct Headquarters Fleet Management Activities</td>
<td>Quarterly Inventories</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
</tr>
<tr class="even">
<td>Number of Vehicle Registrations, Licensing and Renewals</td>
<td>6</td>
<td>7</td>
<td>15</td>
<td>15</td>
<td>15</td>
<td>15</td>
<td>15</td>
<td>15</td>
</tr>
<tr class="odd">
<td>Number of Annual Reports</td>
<td>2</td>
<td>2</td>
<td>2</td>
<td>2</td>
<td>2</td>
<td>2</td>
<td>2</td>
<td>2</td>
</tr>
<tr class="even">
<td>Number of Investigations</td>
<td>1</td>
<td>5</td>
<td>5</td>
<td>5</td>
<td>5</td>
<td>5</td>
<td>5</td>
<td>5</td>
</tr>
<tr class="odd">
<td rowspan="3">3.1.2.4.3</td>
<td rowspan="3">Manage the Vehicle Maintenance Program</td>
<td>Number of Vehicles in Fleet</td>
<td>32</td>
<td>32</td>
<td>32</td>
<td>32</td>
<td>32</td>
<td>32</td>
<td>32</td>
<td>32</td>
</tr>
<tr class="even">
<td>Number of Fleet Acquisitions</td>
<td>9</td>
<td>8</td>
<td>15</td>
<td>15</td>
<td>15</td>
<td>15</td>
<td>15</td>
<td>15</td>
</tr>
<tr class="odd">
<td>Number of Fleet Retirements</td>
<td>9</td>
<td>7</td>
<td>15</td>
<td>15</td>
<td>15</td>
<td>15</td>
<td>15</td>
<td>15</td>
</tr>
<tr class="even">
<td>3.1.3.1.1</td>
<td>Receive and Secure Personal Property Prior to Distribution</td>
<td>Number of Requisitions Processed (annual)</td>
<td>2,059</td>
<td>2,284</td>
<td>1,804</td>
<td>2,152</td>
<td>2,260</td>
<td>2,373</td>
<td>2,492</td>
<td>2,617</td>
</tr>
<tr class="odd">
<td rowspan="4">3.1.3.1.2</td>
<td rowspan="4">Provide Procurement Support Services</td>
<td>Number of Property Items Purchased</td>
<td>938</td>
<td>821</td>
<td>699</td>
<td>860</td>
<td>904</td>
<td>937</td>
<td>972</td>
<td>1,008</td>
</tr>
<tr class="even">
<td>Oversight Level of Effort</td>
<td>2,500 hrs</td>
<td>2,500 hrs</td>
<td>2,500 hrs</td>
<td>2,500 hrs</td>
<td>2,500 hrs</td>
<td>2,500 hrs</td>
<td>2,500 hrs</td>
<td>2,500 hrs</td>
</tr>
<tr class="odd">
<td>Carpet Installed (sq yds)</td>
<td>3,769</td>
<td>7,922</td>
<td>4,891</td>
<td>5,203</td>
<td>5,990</td>
<td>6,589</td>
<td>7,248</td>
<td>7,973</td>
</tr>
<tr class="even">
<td>Carpet Shampoos and Repairs (sq yds)</td>
<td>10,660</td>
<td>16,166</td>
<td>10,148</td>
<td>8,128</td>
<td>11,500</td>
<td>11,845</td>
<td>12,437</td>
<td>13,059</td>
</tr>
<tr class="odd">
<td rowspan="2">3.1.3.1.3</td>
<td rowspan="2">Provide Inventory Management</td>
<td>Number of Property Items Inventoried</td>
<td><p>F: 10,908</p>
<p>S: 998</p></td>
<td><p>F: 5,701</p>
<p>S: 45</p></td>
<td><p>F: 8,190</p>
<p>S: 1,266</p></td>
<td><p>F: 8,266</p>
<p>S: 770</p></td>
<td><p>F: 8,266</p>
<p>S: 770</p></td>
<td><p>F: 8,266</p>
<p>S: 770</p></td>
<td><p>F: 8,266</p>
<p>S: 770</p></td>
<td><p>F: 8,266</p>
<p>S: 770</p></td>
</tr>
<tr class="even">
<td>Number of Inventories</td>
<td><p>F: 22</p>
<p>S: 16</p></td>
<td><p>F: 6</p>
<p>S: 2</p></td>
<td><p>F: 16</p>
<p>S: 5</p></td>
<td><p>F: 15</p>
<p>S: 8</p></td>
<td><p>F: 15</p>
<p>S: 8</p></td>
<td><p>F: 15</p>
<p>S: 8</p></td>
<td><p>F: 15</p>
<p>S: 8</p></td>
<td><p>F: 15</p>
<p>S: 8</p></td>
</tr>
<tr class="odd">
<td rowspan="2">3.1.3.1.4</td>
<td rowspan="2">Provide Management and Administration of Property
Disposition</td>
<td>Number of Items Transferred</td>
<td><p>Equip: 3,106</p>
<p>Furniture: 2,309</p></td>
<td><p>Equip: 3,155</p>
<p>Furniture: 1,465</p></td>
<td><p>Equip: 5,489</p>
<p>Furniture: 1,942</p></td>
<td><p>Equip: 4,112</p>
<p>Furniture: 2,000</p></td>
<td><p>Equip: 4,318</p>
<p>Furniture: 2,100</p></td>
<td><p>Equip: 4,534</p>
<p>Furniture: 2,205</p></td>
<td><p>Equip: 4,761</p>
<p>Furniture: 2,315</p></td>
<td><p>Equip: 4,999</p>
<p>Furniture: 2,430</p></td>
</tr>
<tr class="even">
<td>Number of Items Donated, Excessed, or Exchange sale</td>
<td><p>Equip: 5,823</p>
<p>Furniture: 3,267</p></td>
<td><p>Equip: 1,803</p>
<p>Furniture: 2,330</p></td>
<td><p>Equip: 2,030</p>
<p>Furniture: 594</p></td>
<td><p>Equip: 3,380</p>
<p>Furniture: 2,064</p></td>
<td><p>Equip: 3,549</p>
<p>Furniture: 2,167</p></td>
<td><p>Equip: 3,726</p>
<p>Furniture: 2,275</p></td>
<td><p>Equip: 3,912</p>
<p>Furniture: 2,389</p></td>
<td><p>Equip: 4,112</p>
<p>Furniture: 2,509</p></td>
</tr>
<tr class="odd">
<td></td>
<td></td>
<td>Sanitization Level of Effort</td>
<td>375 hrs</td>
<td>210 hrs</td>
<td>315 hrs</td>
<td>315 hrs</td>
<td>330 hrs</td>
<td>345 hrs</td>
<td>363 hrs</td>
<td>380 hrs</td>
</tr>
<tr class="even">
<td>3.1.3.1.5</td>
<td>Provide Property Management Training to Accountable Property
Representatives and Administrative Officers</td>
<td>Level of Effort</td>
<td>10 hrs</td>
<td>10 hrs</td>
<td>10 hrs</td>
<td>200 hrs</td>
<td>110 hrs</td>
<td>80 hrs</td>
<td>30 hrs</td>
<td>30 hrs</td>
</tr>
<tr class="odd">
<td>3.1.3.1.6</td>
<td>Manage Furniture Reutilization Service</td>
<td>Number of Pieces of Furniture Processed</td>
<td>2,309</td>
<td>1,465</td>
<td>1,942</td>
<td>2,000</td>
<td>2,100</td>
<td>2,205</td>
<td>2,315</td>
<td>2,430</td>
</tr>
<tr class="even">
<td rowspan="4">3.1.3.2.1</td>
<td rowspan="4">Provide Printing Services</td>
<td>Number of Print Jobs Processed</td>
<td>1,502</td>
<td>1,320</td>
<td>1,193</td>
<td>1,193</td>
<td>1,193</td>
<td>1,193</td>
<td>1,193</td>
<td>1,193</td>
</tr>
<tr class="odd">
<td>Number of Federal Registers Handled</td>
<td>390</td>
<td>383</td>
<td>375</td>
<td>375</td>
<td>375</td>
<td>375</td>
<td>375</td>
<td>375</td>
</tr>
<tr class="even">
<td>Number of Court Reportings Processed</td>
<td>53</td>
<td>34</td>
<td>21</td>
<td>21</td>
<td>21</td>
<td>21</td>
<td>21</td>
<td>21</td>
</tr>
<tr class="odd">
<td>Number of Off-site Press Sheet Inspections</td>
<td>78</td>
<td>53</td>
<td>38</td>
<td>38</td>
<td>38</td>
<td>38</td>
<td>38</td>
<td>38</td>
</tr>
<tr class="even">
<td rowspan="2">3.1.3.2.2</td>
<td rowspan="2">Manage Printing Services Operations</td>
<td>Number of Print Jobs</td>
<td>1,502</td>
<td>1,320</td>
<td>1,193</td>
<td>1,193</td>
<td>1,193</td>
<td>1,193</td>
<td>1,193</td>
<td>1,193</td>
</tr>
<tr class="odd">
<td>Level of Effort</td>
<td>888 hrs.</td>
<td>888 hrs.</td>
<td>888 hrs.</td>
<td>888 hrs.</td>
<td>888 hrs.</td>
<td>888 hrs.</td>
<td>888 hrs.</td>
<td>888 hrs.</td>
</tr>
<tr class="even">
<td rowspan="4">3.1.3.3.1</td>
<td rowspan="4">Conduct Inventories of Copier Supplies and
Equipment</td>
<td>Number of Equipment Inventories Conducted</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
</tr>
<tr class="odd">
<td>Number Copier Supply Item Inventories Conducted</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
</tr>
<tr class="even">
<td>Number of Copy Equipment</td>
<td><p>F-200</p>
<p>S-21</p></td>
<td><p>F-200</p>
<p>S-21</p></td>
<td><p>F-200</p>
<p>S-21</p></td>
<td><p>F-200</p>
<p>S-21</p></td>
<td><p>F-200</p>
<p>S-21</p></td>
<td><p>F-200</p>
<p>S-21</p></td>
<td><p>F-200</p>
<p>S-21</p></td>
<td><p>F-200</p>
<p>S-21</p></td>
</tr>
<tr class="odd">
<td>Number of Meter Readings</td>
<td>12</td>
<td>12</td>
<td>12</td>
<td>12</td>
<td>12</td>
<td>12</td>
<td>12</td>
<td>12</td>
</tr>
<tr class="even">
<td rowspan="3">3.1.3.3.2</td>
<td rowspan="3">Provide Copier Performance Support and Analysis</td>
<td>Number of Customer Satisfaction Surveys</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
</tr>
<tr class="odd">
<td>Number of Time Management Analyses</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
</tr>
<tr class="even">
<td>Number of Trend Analyses</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
</tr>
<tr class="odd">
<td rowspan="6">3.1.3.3.3</td>
<td rowspan="6">Provide Copier Logistics, Support and Disposition
Services</td>
<td>Number of Copiers</td>
<td><p>F-200</p>
<p>S-21</p></td>
<td><p>F-200</p>
<p>S-21</p></td>
<td><p>F-200</p>
<p>S-21</p></td>
<td><p>F-200</p>
<p>S-21</p></td>
<td><p>F-200</p>
<p>S-21</p></td>
<td><p>F-200</p>
<p>S-21</p></td>
<td><p>F-200</p>
<p>S-21</p></td>
<td><p>F-200</p>
<p>S-21</p></td>
</tr>
<tr class="even">
<td>Number of service contracts<a href="#fn2" class="footnote-ref"
id="fnref2" role="doc-noteref"><sup>2</sup></a></td>
<td>12</td>
<td>13</td>
<td>14</td>
<td>14</td>
<td>14</td>
<td>14</td>
<td>14</td>
<td>14</td>
</tr>
<tr class="odd">
<td>Number of Copier acquisitions</td>
<td>54</td>
<td>46</td>
<td>21</td>
<td>40</td>
<td>40</td>
<td>40</td>
<td>40</td>
<td>40</td>
</tr>
<tr class="even">
<td>Number of Copier relocations</td>
<td>3</td>
<td>2</td>
<td>3</td>
<td>3</td>
<td>3</td>
<td>3</td>
<td>3</td>
<td>3</td>
</tr>
<tr class="odd">
<td>Number of Copier trade-ins</td>
<td>45</td>
<td>40</td>
<td>17</td>
<td>34</td>
<td>34</td>
<td>34</td>
<td>34</td>
<td>34</td>
</tr>
<tr class="even">
<td>Number of training sessions</td>
<td>54</td>
<td>46</td>
<td>21</td>
<td>40</td>
<td>40</td>
<td>40</td>
<td>40</td>
<td>40</td>
</tr>
<tr class="odd">
<td>3.1.3.3.4</td>
<td>Provide Copier Operations Management and Administrative
Services</td>
<td>Level of Effort</td>
<td>600 hrs</td>
<td>600 hrs</td>
<td>600 hrs</td>
<td>600 hrs</td>
<td>600 hrs</td>
<td>600 hrs</td>
<td>600 hrs</td>
<td>600 hrs</td>
</tr>
<tr class="even">
<td>3.1.3.3.5</td>
<td>Provide Copier Supply Services</td>
<td>Level of Effort</td>
<td>300 hrs</td>
<td>300 hrs</td>
<td>300 hrs</td>
<td>300 hrs</td>
<td>300 hrs</td>
<td>300 hrs</td>
<td>300 hrs</td>
<td>300 hrs</td>
</tr>
</tbody>
</table>
<aside id="footnotes" class="footnotes footnotes-end-of-document"
role="doc-endnotes">
<hr />
<ol>
<li id="fn1"><p>F – Forrestal Building, CDC – Forrestal Child
Development Center, S – Forrestal Satellite Sites (i.e. 950 – 950
L’Enfant Plaza, 955 – 955 L’Enfant Plaza, W – Ardmore-Ardwick Warehouse
(Landover, MD))<a href="#fnref1" class="footnote-back"
role="doc-backlink">↩︎</a></p></li>
<li id="fn2"><p>Covers both Forrestal and Germantown – breakout is not
possible.<a href="#fnref2" class="footnote-back"
role="doc-backlink">↩︎</a></p></li>
</ol>
</aside>

GERMANTOWN HEADQUARTERS COMPLEX

<table>
<colgroup>
<col style="width: 11%" />
<col style="width: 12%" />
<col style="width: 13%" />
<col style="width: 7%" />
<col style="width: 7%" />
<col style="width: 7%" />
<col style="width: 7%" />
<col style="width: 7%" />
<col style="width: 7%" />
<col style="width: 7%" />
<col style="width: 7%" />
</colgroup>
<thead>
<tr class="header">
<th rowspan="2"><strong>Reference #</strong></th>
<th rowspan="2"><strong>Function Title</strong></th>
<th rowspan="2"><strong>Workload Indicator</strong></th>
<th colspan="2"><strong>Historic</strong></th>
<th><strong>Base</strong></th>
<th colspan="5"><strong>Projected</strong></th>
</tr>
<tr class="odd">
<th><strong>FY00</strong></th>
<th><strong>FY01</strong></th>
<th><strong>FY02</strong></th>
<th><strong>FY03</strong></th>
<th><strong>FY04</strong></th>
<th><strong>FY05</strong></th>
<th><strong>FY06</strong></th>
<th><strong>FY07</strong></th>
</tr>
</thead>
<tbody>
<tr class="odd">
<td rowspan="4">3.2.1.1.1</td>
<td rowspan="4">Perform Inspection of Daily and Periodic Custodial
Work</td>
<td>GSA SF-1181A (daily)</td>
<td>612</td>
<td>603</td>
<td>310</td>
<td>305</td>
<td>300</td>
<td>300</td>
<td>300</td>
<td>300</td>
</tr>
<tr class="even">
<td>GSA SF-64 (periodic)</td>
<td>1,068</td>
<td>1,382</td>
<td>590</td>
<td>605</td>
<td>300</td>
<td>300</td>
<td>300</td>
<td>300</td>
</tr>
<tr class="odd">
<td>Square Footage Inspected</td>
<td>494,101</td>
<td>494,101</td>
<td>494,101</td>
<td>494,101</td>
<td>494,101</td>
<td>494,101</td>
<td>494,101</td>
<td>494,101</td>
</tr>
<tr class="even">
<td>Number of Hours of Escort Services</td>
<td>208</td>
<td>208</td>
<td>104</td>
<td>104</td>
<td>104</td>
<td>104</td>
<td>104</td>
<td>104</td>
</tr>
<tr class="odd">
<td rowspan="3">3.2.1.1.2</td>
<td rowspan="3">Manage Help Desk</td>
<td>Number of Service Calls</td>
<td>3,852</td>
<td>3,827</td>
<td>3,948</td>
<td>4,050</td>
<td>3,900</td>
<td>3,900</td>
<td>3,900</td>
<td>3,900</td>
</tr>
<tr class="even">
<td>Number of PM Items</td>
<td>27,791</td>
<td>27,791</td>
<td>27,791</td>
<td>27,791</td>
<td>27,791</td>
<td>27,791</td>
<td>27,791</td>
<td>27,791</td>
</tr>
<tr class="odd">
<td>Level of Effort</td>
<td>2,250 hrs</td>
<td>2,250 hrs</td>
<td>2,250 hrs</td>
<td>2,250 hrs</td>
<td>2,250 hrs</td>
<td>2,250 hrs</td>
<td>2,250 hrs</td>
<td>2,250 hrs</td>
</tr>
<tr class="even">
<td rowspan="4">3.2.1.1.3</td>
<td rowspan="4">Perform Inspection of Operations &amp; Maintenance and
Repair Performance</td>
<td>Total PM Hours</td>
<td>9,197 hrs</td>
<td>9,197 hrs</td>
<td>9,197 hrs</td>
<td>9,197 hrs</td>
<td>9,197 hrs</td>
<td>9,197 hrs</td>
<td>9,197 hrs</td>
<td>9,197 hrs</td>
</tr>
<tr class="odd">
<td>Total Number of Service Calls and Repair Tickets</td>
<td>2,923</td>
<td>3,239</td>
<td>2,968</td>
<td>3,248</td>
<td>3,044</td>
<td>3,044</td>
<td>3,044</td>
<td>3,044</td>
</tr>
<tr class="even">
<td>Number of Fire Extinguishers</td>
<td><p>101 dry chemical</p>
<p>39 CO2</p></td>
<td><p>101 dry chemical</p>
<p>39 CO2</p></td>
<td><p>101 dry chemical</p>
<p>39 CO2</p></td>
<td><p>101 dry chemical</p>
<p>39 CO2</p></td>
<td><p>101 dry chemical</p>
<p>39 CO2</p></td>
<td><p>101 dry chemical</p>
<p>39 CO2</p></td>
<td><p>101 dry chemical</p>
<p>39 CO2</p></td>
<td><p>101 dry chemical</p>
<p>39 CO2</p></td>
</tr>
<tr class="odd">
<td>Cyclical Painting Coordination (Square Feet)</td>
<td>254,571 sq ft + 403 Doors</td>
<td>254,571 sq ft + 403 Doors</td>
<td>254,571 sq ft + 403 Doors</td>
<td>254,571 sq ft + 403 Doors</td>
<td>254,571 sq ft + 403 Doors</td>
<td>254,571 sq ft + 403 Doors</td>
<td>254,571 sq ft + 403 Doors</td>
<td>254,571 sq ft + 403 Doors</td>
</tr>
<tr class="even">
<td>3.2.1.1.4</td>
<td>Perform Grounds Maintenance Oversight</td>
<td>Complex Size</td>
<td>98.6 Acres</td>
<td>98.6 Acres</td>
<td>98.6 Acres</td>
<td>98.6 Acres</td>
<td>98.6 Acres</td>
<td>98.6 Acres</td>
<td>98.6 Acres</td>
<td>98.6 Acres</td>
</tr>
<tr class="odd">
<td>3.2.1.1.5</td>
<td>Perform Buildings Operations Management Function</td>
<td>Level of Effort</td>
<td>3552 hrs</td>
<td>3552 hrs</td>
<td>3552 hrs</td>
<td>3552 hrs</td>
<td>3552 hrs</td>
<td>3552 hrs</td>
<td>3552 hrs</td>
<td>3552 hrs</td>
</tr>
<tr class="even">
<td rowspan="3">3.2.1.2.1</td>
<td rowspan="3">Manage Space Allocation / Assignment<a href="#fn1"
class="footnote-ref" id="fnref1"
role="doc-noteref"><sup>1</sup></a></td>
<td>Number of As-Built Drawings Updated</td>
<td><p>G - 40</p>
<p>CDC - 1</p>
<p>C - 2</p>
<p>270 - 4</p></td>
<td><p>G - 40</p>
<p>CDC - 1</p>
<p>C - 2</p>
<p>270 - 4</p></td>
<td><p>G - 40</p>
<p>CDC - 1</p>
<p>C - 2</p>
<p>270 - 4</p></td>
<td><p>G - 40</p>
<p>CDC - 1</p>
<p>C - 2</p>
<p>270 - 4</p></td>
<td><p>G - 40</p>
<p>CDC - 1</p>
<p>C - 2</p>
<p>270 - 4</p></td>
<td><p>G - 40</p>
<p>CDC - 1</p>
<p>C - 2</p>
<p>270 - 4</p></td>
<td><p>G - 40</p>
<p>CDC - 1</p>
<p>C - 2</p>
<p>270 - 4</p></td>
<td><p>G - 40</p>
<p>CDC - 1</p>
<p>C - 2</p>
<p>270 - 4</p></td>
</tr>
<tr class="odd">
<td>Number of Key Plans</td>
<td><p>G - 10</p>
<p>CDC - 1</p>
<p>C - 2</p>
<p>270 - 4</p></td>
<td><p>G - 10</p>
<p>CDC - 1</p>
<p>C - 2</p>
<p>270 - 4</p></td>
<td><p>G - 10</p>
<p>CDC - 1</p>
<p>C - 2</p>
<p>270 - 4</p></td>
<td><p>G - 10</p>
<p>CDC - 1</p>
<p>C - 2</p>
<p>270 - 4</p></td>
<td><p>G - 10</p>
<p>CDC - 1</p>
<p>C - 2</p>
<p>270 - 4</p></td>
<td><p>G - 10</p>
<p>CDC - 1</p>
<p>C - 2</p>
<p>270 - 4</p></td>
<td><p>G - 10</p>
<p>CDC - 1</p>
<p>C - 2</p>
<p>270 - 4</p></td>
<td><p>G - 10</p>
<p>CDC - 1</p>
<p>C - 2</p>
<p>270 - 4</p></td>
</tr>
<tr class="even">
<td>Number of Moves</td>
<td>G+S - 227</td>
<td>G+S - 497</td>
<td><p>G+S -</p>
<p>466</p></td>
<td><p>G+S -</p>
<p>466</p></td>
<td><p>G+S -</p>
<p>466</p></td>
<td><p>G+S -</p>
<p>466</p></td>
<td><p>G+S -</p>
<p>466</p></td>
<td><p>G+S -</p>
<p>466</p></td>
</tr>
<tr class="odd">
<td rowspan="2">3.2.1.2.2</td>
<td rowspan="2">Manage Space Utilization</td>
<td>Level of Effort (HQ-wide)</td>
<td>160 hours</td>
<td>160 hours</td>
<td>160 hours</td>
<td>160 hours</td>
<td>160 hours</td>
<td>160 hours</td>
<td>160 hours</td>
<td>160 hours</td>
</tr>
<tr class="even">
<td>Number of Quarterly reports</td>
<td>6</td>
<td>6</td>
<td>6</td>
<td>6</td>
<td>6</td>
<td>6</td>
<td>6</td>
<td>6</td>
</tr>
<tr class="odd">
<td rowspan="2">3.2.1.2.3</td>
<td rowspan="2">Develop Space Analyses</td>
<td>Level of Effort</td>
<td>400 hrs</td>
<td>400 hrs</td>
<td>400 hrs</td>
<td>400 hrs</td>
<td>400 hrs</td>
<td>400 hrs</td>
<td>400 hrs</td>
<td>400 hrs</td>
</tr>
<tr class="even">
<td>Number of Management Presentations Prepared</td>
<td>10</td>
<td>10</td>
<td>10</td>
<td>10</td>
<td>10</td>
<td>10</td>
<td>10</td>
<td>10</td>
</tr>
<tr class="odd">
<td rowspan="3">3.2.1.2.4</td>
<td rowspan="3">Provide Space Planning</td>
<td>Number of Space Studies Developed</td>
<td>G + S - 123</td>
<td>G + S - 48</td>
<td>G + S - 177</td>
<td>G + S - 177</td>
<td>G + S - 177</td>
<td>G + S - 177</td>
<td>G + S - 177</td>
<td>G + S - 177</td>
</tr>
<tr class="even">
<td>Number of Construction Documents Prepared</td>
<td>G + S - 41</td>
<td>G + S - 16</td>
<td>G + S - 59</td>
<td>G + S - 59</td>
<td>G + S - 59</td>
<td>G + S - 59</td>
<td>G + S - 59</td>
<td>G + S - 59</td>
</tr>
<tr class="odd">
<td>Space Designed (Sq Ft)</td>
<td>G + S - 26,475</td>
<td>G + S - 25,685</td>
<td>G + S - 47,925</td>
<td>3 yr avg -33,362</td>
<td>3 yr avg -33,362</td>
<td>3 yr avg -33,362</td>
<td>3 yr avg -33,362</td>
<td>3 yr avg -33,362</td>
</tr>
<tr class="even">
<td rowspan="3">3.2.1.2.5</td>
<td rowspan="3">Provide Federal Leasing Services</td>
<td>Number of Leases Acquired/Re-competed</td>
<td>0</td>
<td>1</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>1</td>
</tr>
<tr class="odd">
<td>Number of Leases Administered</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>5</td>
<td>5</td>
<td>5</td>
<td>5</td>
<td>5</td>
</tr>
<tr class="even">
<td>Number of Leases Disposed</td>
<td>0</td>
<td>1</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>0</td>
<td>1</td>
</tr>
<tr class="odd">
<td>3.2.1.2.6</td>
<td>Provide General Management Services for Space Management
Program</td>
<td>Level of Effort</td>
<td>900 hrs</td>
<td>900 hrs</td>
<td>900 hrs</td>
<td>900 hrs</td>
<td>900 hrs</td>
<td>900 hrs</td>
<td>900 hrs</td>
<td>900 hrs</td>
</tr>
<tr class="even">
<td>3.2.1.3</td>
<td>Facilities Operation &amp; Maintenance and Repair</td>
<td>Dollar Value of Materials</td>
<td>$483,901</td>
<td>$590,708</td>
<td>$692,165</td>
<td>$531,000</td>
<td>$575,000</td>
<td>$575,000</td>
<td>$575,000</td>
<td>$575,000</td>
</tr>
<tr class="odd">
<td rowspan="4">3.2.1.3.1</td>
<td rowspan="4">Perform Operation &amp; Maintenance of Heating,
Ventilation, Air Conditioning, and Refrigeration Systems and Associated
Controls</td>
<td>Number/Hours of Service Calls</td>
<td><p>905/</p>
<p>1,057</p></td>
<td><p>864/</p>
<p>918</p></td>
<td><p>693/</p>
<p>705</p></td>
<td><p>872/</p>
<p>758</p></td>
<td><p>821/</p>
<p>894</p></td>
<td><p>821/</p>
<p>894</p></td>
<td><p>821/</p>
<p>894</p></td>
<td><p>821/</p>
<p>894</p></td>
</tr>
<tr class="even">
<td>Hours of Preventive Maintenance</td>
<td>3,601</td>
<td>3,601</td>
<td>3,601</td>
<td>3,601</td>
<td>3,601</td>
<td>3,601</td>
<td>3,601</td>
<td>3,601</td>
</tr>
<tr class="odd">
<td>Number of Tour Hours (includes 3 Tours per day)</td>
<td>2,190 hrs</td>
<td>2,190 hrs</td>
<td>2,190 hrs</td>
<td>2,190 hrs</td>
<td>2,190 hrs</td>
<td>2,190 hrs</td>
<td>2,190 hrs</td>
<td>2,190 hrs</td>
</tr>
<tr class="even">
<td>Number of Watch Hours</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
</tr>
<tr class="odd">
<td rowspan="2">3.2.1.3.2</td>
<td rowspan="2">Provide Plumbing and Pipefitting Services</td>
<td>Number/Hours of Service Calls</td>
<td><p>473/</p>
<p>1,112</p></td>
<td><p>599/</p>
<p>1,790</p></td>
<td><p>499/</p>
<p>1,080</p></td>
<td><p>585/</p>
<p>1,012</p></td>
<td><p>524/</p>
<p>1,327</p></td>
<td><p>524/</p>
<p>1,327</p></td>
<td><p>524/</p>
<p>1,327</p></td>
<td><p>524/</p>
<p>1,327</p></td>
</tr>
<tr class="even">
<td>Hours of Preventive Maintenance</td>
<td>1,220</td>
<td>1,220</td>
<td>1,220</td>
<td>1,220</td>
<td>1,220</td>
<td>1,220</td>
<td>1,220</td>
<td>1,220</td>
</tr>
<tr class="odd">
<td rowspan="4">3.2.1.3.3</td>
<td rowspan="4">Provide Electrical Services</td>
<td>Number/Hours of Service Calls</td>
<td><p>472/</p>
<p>1,174</p></td>
<td><p>658/</p>
<p>2,489</p></td>
<td><p>735/</p>
<p>4,033</p></td>
<td><p>840/</p>
<p>2,590</p></td>
<td><p>622/</p>
<p>2,566</p></td>
<td><p>622/</p>
<p>2,566</p></td>
<td><p>622/</p>
<p>2,566</p></td>
<td><p>622/</p>
<p>2,566</p></td>
</tr>
<tr class="even">
<td>Hours of Preventive Maintenance</td>
<td>3,372</td>
<td>3,372</td>
<td>3,372</td>
<td>3,372</td>
<td>3,372</td>
<td>3,372</td>
<td>3,372</td>
<td>3,372</td>
</tr>
<tr class="odd">
<td>Number of Tour Hours (includes 3 Tours per day)</td>
<td>2,190 hrs</td>
<td>2,190 hrs</td>
<td>2,190 hrs</td>
<td>2,190 hrs</td>
<td>2,190 hrs</td>
<td>2,190 hrs</td>
<td>2,190 hrs</td>
<td>2,190 hrs</td>
</tr>
<tr class="even">
<td>Number of Watch Hours</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
</tr>
<tr class="odd">
<td rowspan="2">3.2.1.3.4</td>
<td rowspan="2">Provide Carpentry and General Maintenance Services</td>
<td>Number/Hours of Service Calls</td>
<td><p>1073/</p>
<p>4,345</p></td>
<td><p>1,118/</p>
<p>4,969</p></td>
<td><p>1,041/</p>
<p>5,384</p></td>
<td><p>951/</p>
<p>2,630</p></td>
<td><p>1,077/</p>
<p>4,900</p></td>
<td><p>1,077/</p>
<p>4,900</p></td>
<td><p>1,077/</p>
<p>4,900</p></td>
<td><p>1,077/</p>
<p>4,900</p></td>
</tr>
<tr class="even">
<td>Hours of Preventive Maintenance</td>
<td>216.1</td>
<td>216.1</td>
<td>216.1</td>
<td>216.1</td>
<td>216.1</td>
<td>216.1</td>
<td>216.1</td>
<td>216.1</td>
</tr>
<tr class="odd">
<td rowspan="3">3.2.1.3.5</td>
<td rowspan="3">Operate Boiler Plant</td>
<td>Hours of Preventive Maintenance</td>
<td>788</td>
<td>788</td>
<td>788</td>
<td>788</td>
<td>788</td>
<td>788</td>
<td>788</td>
<td>788</td>
</tr>
<tr class="even">
<td>Number of Hours Escorts Requiring Boiler Plant Personnel</td>
<td>Not Tracked</td>
<td>Not Tracked</td>
<td>0</td>
<td>10</td>
<td>10</td>
<td>10</td>
<td>10</td>
<td>10</td>
</tr>
<tr class="odd">
<td>Number of Tour and Watch Hours</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
<td>8,760 hrs</td>
</tr>
<tr class="even">
<td rowspan="3">3.2.2.1.1</td>
<td rowspan="3">Provide Administration and Management of Travel
Management Team</td>
<td>Level of Effort</td>
<td>888 hrs</td>
<td>888 hrs</td>
<td>888 hrs</td>
<td>888 hrs</td>
<td>888 hrs</td>
<td>888 hrs</td>
<td>888 hrs</td>
<td>888 hrs</td>
</tr>
<tr class="odd">
<td>Number of PCS</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
</tr>
<tr class="even">
<td>Number of Third Party Relocations</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
</tr>
<tr class="odd">
<td rowspan="2">3.2.2.1.2</td>
<td rowspan="2">Coordinate Activities of Full-Service Domestic and
International Travel Operations</td>
<td>Number of Domestic Travel Requests</td>
<td>5,652</td>
<td>5,069</td>
<td>5,069</td>
<td>5,069</td>
<td>5,069</td>
<td>5,069</td>
<td>5,069</td>
<td>5,069</td>
</tr>
<tr class="even">
<td>Number of International Travel Requests</td>
<td>355</td>
<td>297</td>
<td>349</td>
<td>349</td>
<td>349</td>
<td>349</td>
<td>349</td>
<td>349</td>
</tr>
<tr class="odd">
<td>3.2.2.1.3</td>
<td>Manage Official US Passports and Visas for DOE Personnel</td>
<td>Number of Passports and Visas Issued</td>
<td>355</td>
<td>297</td>
<td>349</td>
<td>349</td>
<td>349</td>
<td>349</td>
<td>349</td>
<td>349</td>
</tr>
<tr class="even">
<td rowspan="2">3.2.2.2.1</td>
<td rowspan="2">Manage U-Drive Program</td>
<td>Number of Log-outs</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
</tr>
<tr class="odd">
<td>Number of Vehicles in Fleet</td>
<td>13</td>
<td>13</td>
<td>13</td>
<td>13</td>
<td>13</td>
<td>13</td>
<td>13</td>
<td>13</td>
</tr>
<tr class="even">
<td>3.2.2.2.2</td>
<td>Provide Ground Transportation Services</td>
<td>Number of Trip Requests Completed</td>
<td>2,126</td>
<td>2,425</td>
<td>2,155</td>
<td>2,155</td>
<td>2,155</td>
<td>2,155</td>
<td>2,155</td>
<td>2,155</td>
</tr>
<tr class="odd">
<td>3.2.2.3.1</td>
<td>Provide Transportation-Area Systems Support</td>
<td>Level of Effort</td>
<td>45 hrs</td>
<td>45 hrs</td>
<td>45 hrs</td>
<td>45 hrs</td>
<td>45 hrs</td>
<td>45 hrs</td>
<td>45 hrs</td>
<td>45 hrs</td>
</tr>
<tr class="even">
<td>3.2.2.3.2</td>
<td>Provide Management and Administrative Services</td>
<td>Level of Effort</td>
<td>111 hrs</td>
<td>111 hrs</td>
<td>111 hrs</td>
<td>111 hrs</td>
<td>111 hrs</td>
<td>111 hrs</td>
<td>111 hrs</td>
<td>111 hrs</td>
</tr>
<tr class="odd">
<td rowspan="3">3.2.2.4.1</td>
<td rowspan="3">Monitor and Track Fleet Activity</td>
<td>Number of Vehicles Monitored</td>
<td>13</td>
<td>13</td>
<td>13</td>
<td>13</td>
<td>13</td>
<td>13</td>
<td>13</td>
<td>13</td>
</tr>
<tr class="even">
<td>Weekly Fuel Reports</td>
<td>52</td>
<td>52</td>
<td>52</td>
<td>52</td>
<td>52</td>
<td>52</td>
<td>52</td>
<td>52</td>
</tr>
<tr class="odd">
<td>Monthly Mileage Report</td>
<td>12</td>
<td>12</td>
<td>12</td>
<td>12</td>
<td>12</td>
<td>12</td>
<td>12</td>
<td>12</td>
</tr>
<tr class="even">
<td rowspan="4">3.2.2.4.2</td>
<td rowspan="4">Conduct Headquarters Fleet Management Activities</td>
<td>Quarterly Inventories</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
</tr>
<tr class="odd">
<td>Number of Vehicle Registrations, Licensing and Renewals</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
<td>0</td>
</tr>
<tr class="even">
<td>Annual Reports</td>
<td>2</td>
<td>2</td>
<td>2</td>
<td>2</td>
<td>2</td>
<td>2</td>
<td>2</td>
<td>2</td>
</tr>
<tr class="odd">
<td>Number of Investigations</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
</tr>
<tr class="even">
<td rowspan="3">3.2.2.4.3</td>
<td rowspan="3">Manage Vehicle Maintenance Program</td>
<td>Number of Vehicles in Fleet</td>
<td>18</td>
<td>18</td>
<td>17</td>
<td>17</td>
<td>17</td>
<td>17</td>
<td>17</td>
<td>17</td>
</tr>
<tr class="odd">
<td>Number of Fleet acquisitions</td>
<td>4</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>3</td>
<td>0</td>
</tr>
<tr class="even">
<td>Number of Fleet Retirements</td>
<td>4</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>3</td>
<td>0</td>
<td>3</td>
<td>0</td>
</tr>
<tr class="odd">
<td>3.2.3.1.1</td>
<td>Receive and Secure Personal Property Prior to Distribution</td>
<td>Number of Requisitions Processed (Annual)</td>
<td>2,596</td>
<td>4,071</td>
<td>3,854</td>
<td>3,686</td>
<td>3,866</td>
<td>4,060</td>
<td>4,476</td>
<td>2,200</td>
</tr>
<tr class="even">
<td rowspan="4">3.2.3.1.2</td>
<td rowspan="4">Provide Procurement Support Services</td>
<td>Number of Property Items Purchased</td>
<td>2,633</td>
<td>2,521</td>
<td>1,229</td>
<td>2,232</td>
<td>2,344</td>
<td>2,461</td>
<td>2,584</td>
<td>2713</td>
</tr>
<tr class="odd">
<td>Oversight Level of Effort</td>
<td>1,500 hrs</td>
<td>1,500 hrs</td>
<td>1,500 hrs</td>
<td>1,500 hrs</td>
<td>1,500 hrs</td>
<td>1,500 hrs</td>
<td>1,500 hrs</td>
<td>1,500 hrs</td>
</tr>
<tr class="even">
<td>Carpet Installed (sq yds)</td>
<td>4,876</td>
<td>1,688</td>
<td>1,447</td>
<td>1,839</td>
<td>2,511</td>
<td>2,587</td>
<td>2,716</td>
<td>2,852</td>
</tr>
<tr class="odd">
<td>Carpet Shampoos and Repairs (sq yds)</td>
<td>2,404</td>
<td>1,824</td>
<td>2,148</td>
<td>1,195</td>
<td>1,930</td>
<td>1,987</td>
<td>2,087</td>
<td>2,191</td>
</tr>
<tr class="even">
<td rowspan="2">3.2.3.1.3</td>
<td rowspan="2">Provide Inventory Management</td>
<td>Number of Property Items Inventoried</td>
<td>7668</td>
<td>224</td>
<td>2585</td>
<td>3,492 (avg.)</td>
<td>3,492 (avg.)</td>
<td>3,492 (avg.)</td>
<td>3,492 (avg.)</td>
<td>3,492 (avg.)</td>
</tr>
<tr class="odd">
<td>Number of Inventories</td>
<td>19</td>
<td>2</td>
<td>8</td>
<td>10 (avg.)</td>
<td>10 (avg.)</td>
<td>10 (avg.)</td>
<td>10 (avg.)</td>
<td>10 (avg.)</td>
</tr>
<tr class="even">
<td rowspan="2">3.2.3.1.4</td>
<td rowspan="2">Provide Management and Administration of Property
Disposition</td>
<td>Number of Items Transferred</td>
<td>3,694</td>
<td>4,071</td>
<td>5,290</td>
<td>4,570</td>
<td>4,793</td>
<td>5,032</td>
<td>5,283</td>
<td>5,547</td>
</tr>
<tr class="odd">
<td>Number of Items Donated, Excessed, or Exchange Sale</td>
<td>5,823</td>
<td>1,803</td>
<td>2,030</td>
<td>3,380</td>
<td>3,549</td>
<td>3,726</td>
<td>3,912</td>
<td>4,112</td>
</tr>
<tr class="even">
<td>3.2.3.1.5</td>
<td>Provide Property Management Training to Accountable Property
Representatives and Administrative Officers</td>
<td>Level of Effort</td>
<td>10 hrs</td>
<td>10 hrs</td>
<td>10 hrs</td>
<td>200 hrs</td>
<td>110 hrs</td>
<td>80 hrs</td>
<td>30 hrs</td>
<td>30 hrs</td>
</tr>
<tr class="odd">
<td>3.2.3.1.6</td>
<td>Manage Furniture Reutilization Operations</td>
<td>Number of Pieces of Furniture Processed</td>
<td>3,267</td>
<td>3,608</td>
<td>1,872</td>
<td>3,061</td>
<td>3,215</td>
<td>3,375</td>
<td>3,543</td>
<td>3,720</td>
</tr>
<tr class="even">
<td rowspan="4">3.2.3.2.1</td>
<td rowspan="4">Provide Printing Services</td>
<td>Number of Print Jobs Processed</td>
<td>364</td>
<td>243</td>
<td>195</td>
<td>195</td>
<td>195</td>
<td>195</td>
<td>195</td>
<td>195</td>
</tr>
<tr class="odd">
<td>Number of Federal Registers Handled</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
</tr>
<tr class="even">
<td>Number of Court Reportings Processed</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
<td>NA</td>
</tr>
<tr class="odd">
<td>Number of off-site Press Sheet Inspections</td>
<td>31</td>
<td>24</td>
<td>18</td>
<td>18</td>
<td>18</td>
<td>18</td>
<td>18</td>
<td>18</td>
</tr>
<tr class="even">
<td rowspan="2">3.2.3.2.2</td>
<td rowspan="2">Manage Printing Services Operations</td>
<td>Number of Print Jobs</td>
<td>364</td>
<td>243</td>
<td>195</td>
<td>195</td>
<td>195</td>
<td>195</td>
<td>195</td>
<td>195</td>
</tr>
<tr class="odd">
<td>Level of Effort</td>
<td>888 hrs</td>
<td>888 hrs</td>
<td>888 hrs</td>
<td>888 hrs</td>
<td>888 hrs</td>
<td>888 hrs</td>
<td>888 hrs</td>
<td>888 hrs</td>
</tr>
<tr class="even">
<td rowspan="4">3.2.3.3.1</td>
<td rowspan="4">Conduct Inventories of Copier Supplies and
Equipment</td>
<td>Number of Equipment Inventories Conducted</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
</tr>
<tr class="odd">
<td>Number Copier Supply Item Inventories Conducted</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
<td>4</td>
</tr>
<tr class="even">
<td>Number of Copy Equipment</td>
<td><p>G-135</p>
<p>S-4</p></td>
<td><p>G-135</p>
<p>S-4</p></td>
<td><p>G-135</p>
<p>S-4</p></td>
<td><p>G-135</p>
<p>S-4</p></td>
<td><p>G-135</p>
<p>S-4</p></td>
<td><p>G-135</p>
<p>S-4</p></td>
<td><p>G-135</p>
<p>S-4</p></td>
<td><p>G-135</p>
<p>S-4</p></td>
</tr>
<tr class="odd">
<td>Number of Meter Readings</td>
<td>12</td>
<td>12</td>
<td>12</td>
<td>12</td>
<td>12</td>
<td>12</td>
<td>12</td>
<td>12</td>
</tr>
<tr class="even">
<td rowspan="3">3.2.3.3.2</td>
<td rowspan="3">Provide Copier Performance Support and Analysis</td>
<td>Number of Customer Satisfaction Surveys</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
</tr>
<tr class="odd">
<td>Number of Time Management Analyses</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
</tr>
<tr class="even">
<td>Number of Trend Analyses</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
</tr>
<tr class="odd">
<td rowspan="6">3.2.3.3.3</td>
<td rowspan="6">Provide Copier Logistics, Support and Disposition
Services</td>
<td>Number of Copiers</td>
<td><p>G-135</p>
<p>S-4</p></td>
<td><p>G-135</p>
<p>S-4</p></td>
<td><p>G-135</p>
<p>S-4</p></td>
<td><p>G-135</p>
<p>S-4</p></td>
<td><p>G-135</p>
<p>S-4</p></td>
<td><p>G-135</p>
<p>S-4</p></td>
<td><p>G-135</p>
<p>S-4</p></td>
<td><p>G-135</p>
<p>S-4</p></td>
</tr>
<tr class="even">
<td>Number of Service Contracts<a href="#fn2" class="footnote-ref"
id="fnref2" role="doc-noteref"><sup>2</sup></a></td>
<td>***</td>
<td>***</td>
<td>***</td>
<td>***</td>
<td>***</td>
<td>***</td>
<td>***</td>
<td>***</td>
</tr>
<tr class="odd">
<td>Number of Copier Acquisitions</td>
<td>11</td>
<td>6</td>
<td>11</td>
<td>9</td>
<td>9</td>
<td>9</td>
<td>9</td>
<td>9</td>
</tr>
<tr class="even">
<td>Number of Copier Relocations</td>
<td>0</td>
<td>0</td>
<td>2</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
<td>1</td>
</tr>
<tr class="odd">
<td>Number of Copier Trade-ins</td>
<td>9</td>
<td>5</td>
<td>6</td>
<td>6</td>
<td>6</td>
<td>6</td>
<td>6</td>
<td>6</td>
</tr>
<tr class="even">
<td>Number of Training Sessions</td>
<td>11</td>
<td>6</td>
<td>11</td>
<td>9</td>
<td>9</td>
<td>9</td>
<td>9</td>
<td>9</td>
</tr>
<tr class="odd">
<td>3.2.3.3.4</td>
<td>Provide Copier Operations Management and Administrative
Services</td>
<td>Level of Effort</td>
<td>300 hrs</td>
<td>300 hrs</td>
<td>300 hrs</td>
<td>300 hrs</td>
<td>300 hrs</td>
<td>300 hrs</td>
<td>300 hrs</td>
<td>300 hrs</td>
</tr>
<tr class="even">
<td>3.2.3.3.5</td>
<td>Provide Copier Supply Services</td>
<td>Level of Effort</td>
<td>150 hrs</td>
<td>150 hrs</td>
<td>150 hrs</td>
<td>150 hrs</td>
<td>150 hrs</td>
<td>150 hrs</td>
<td>150 hrs</td>
<td>150 hrs</td>
</tr>
</tbody>
</table>
<aside id="footnotes" class="footnotes footnotes-end-of-document"
role="doc-endnotes">
<hr />
<ol>
<li id="fn1"><p>G –Germantown Complex, CDC –Germantown Child Development
Center, S –Germantown Satellite Sites (i.e., 20300 Century Blvd. and
20400 Century Blvd.), C- Cloverleaf Center 4 (20400 Century Blvd.,
Germantown, MD), and 270 – 270 Corporate Center (20300 Century Blvd.,
Germantown, MD).<a href="#fnref1" class="footnote-back"
role="doc-backlink">↩︎</a></p></li>
<li id="fn2"><p>Included in count from Forrestal on page 3-1-8.<a
href="#fnref2" class="footnote-back" role="doc-backlink">↩︎</a></p></li>
</ol>
</aside>

**ALBANY RESEARCH CENTER**

  -------------------------------------------------------------------------------------------------------------------------------------------
  **Reference   **Function    **Workload     **Historic**              **Base**   **Projected**                                    
  \#**          Title**       Indicator**                                                                                          
  ------------- ------------- -------------- -------------- ---------- ---------- --------------- ---------- ---------- ---------- ----------
                                             **FY00**       **FY01**   **FY02**   **FY03**        **FY04**   **FY05**   **FY06**   **FY07**

  3.3.1.1.1     Provide       Level of       355 hrs        355 hrs    355 hrs    355 hrs         355 hrs    355 hrs    355 hrs    355 hrs
                Direct        Effort                                                                                               
                Facilities                                                                                                         
                Electrical                                                                                                         
                Support                                                                                                            
                Services                                                                                                           

                              Number of Work 20             27         61         50              50         50         50         50
                              Orders                                                                                               

  3.3.1.1.2     Provide       Level of       3,019 hrs      3,019 hrs  3,019 hrs  3,019 hrs       3,019 hrs  3,019 hrs  3,019 hrs  3,019 hrs
                Direct        Effort                                                                                               
                Electrician                                                                                                        
                Support                                                                                                            
                Services to                                                                                                        
                ARC Research                                                                                                       
                Activities/                                                                                                        
                Projects                                                                                                           

                              Number of Work 56             53         118        128             135        140        145        150
                              Orders                                                                                               

  3.3.1.1.3     Provide       Level of       178 hrs        178 hrs    178 hrs    178 hrs         178 hrs    178 hrs    178 hrs    178 hrs
                Oversight of  Effort                                                                                               
                Electrical                                                                                                         
                Contractors                                                                                                        

  3.3.1.2.1     Perform       Level of       533 hrs        533 hrs    533 hrs    533 hrs         533 hrs    533 hrs    533 hrs    533 hrs
                General       Effort                                                                                               
                Facility                                                                                                           
                Maintenance                                                                                                        

                              Number of Work 8              7          13         15              15         15         15         15
                              Orders                                                                                               

  3.3.1.2.2     Maintain and  Level of       4,742 hrs      4,742 hrs  4,742 hrs  4,742 hrs       4,742 hrs  4,742 hrs  4,742 hrs  4,742 hrs
                Support       Effort                                                                                               
                Research                                                                                                           
                Projects and                                                                                                       
                Programs                                                                                                           

                              Number of Work 56             52         84         94              100        105        110        115
                              Orders                                                                                               

  3.3.1.2.3     Provide       Level of       53 hrs         53 hrs     53 hrs     53 hrs          53 hrs     53 hrs     53 hrs     53 hrs
                Contractor    Effort                                                                                               
                Oversight                                                                                                          
                Support for                                                                                                        
                Facility                                                                                                           
                Maintenance                                                                                                        

  3.3.2.1.1     Provide GSA   Level of       89 hrs         89 hrs     89 hrs     89 hrs          89 hrs     89 hrs     89 hrs     89 hrs
                Liaison       Effort                                                                                               
                Services and                                                                                                       
                Maintain                                                                                                           
                Fleet for                                                                                                          
                Albany                                                                                                             
                Research                                                                                                           
                Center                                                                                                             

                              Number of      4              4          4          4               4          4          4          4
                              Vehicles                                                                                             

  3.3.3.1.1     Support       Level of       266 hrs        266 hrs    266 hrs    266 hrs         266 hrs    266 hrs    266 hrs    266 hrs
                Overall       Effort                                                                                               
                Property                                                                                                           
                Program                                                                                                            
                Management                                                                                                         

  3.3.3.1.2     Acquire       Number of      NA             72         134        150             200        225        250        250
                Property and  Requisitions                                                                                         
                Supplies for                                                                                                       
                Use at the                                                                                                         
                Albany                                                                                                             
                Research                                                                                                           
                Center                                                                                                             

                              Level of       355 hrs        355 hrs    355 hrs    355 hrs         355 hrs    355 hrs    355 hrs    355 hrs
                              Effort                                                                                               

  3.3.3.1.3     Maintain      Number of      3,400          3,400      3,400      3,400           3,400      3,400      3,400      3,400
                Property and  Items Entered/                                                                                       
                Supplies for  Maintained                                                                                           
                Use at the                                                                                                         
                Albany                                                                                                             
                Research                                                                                                           
                Center                                                                                                             

                              Level of       533 hrs        533 hrs    533 hrs    533 hrs         533 hrs    533 hrs    533 hrs    533 hrs
                              Effort                                                                                               

  3.3.3.1.4     Excess or     Number of      3              3          3          3               3          3          3          3
                Dispose of    Scrap Metal                                                                                          
                Property for  Sales                                                                                                
                the Albany                                                                                                         
                Research                                                                                                           
                Center                                                                                                             

                              Number of      6              6          6          6               6          6          6          6
                              Excess                                                                                               
                              Personal                                                                                             
                              Property                                                                                             
                              (SF-120s)                                                                                            

                              Number of      12             12         12         12              12         12         12         12
                              Retirement                                                                                           
                              Work Orders                                                                                          

                              Number of      4              4          4          4               4          4          4          4
                              Transfers                                                                                            
                              (SF-122s)                                                                                            

                              Level of       178 hrs        178 hrs    178 hrs    178 hrs         178 hrs    178 hrs    178 hrs    178 hrs
                              Effort                                                                                               

  3.3.3.1.5     Provide       Number of      1,125          1,290      1,125      1,125           1,125      1,125      1,125      1,125
                Shipping and  Incoming                                                                                             
                Receiving of  Shipments                                                                                            
                Property and                                                                                                       
                Supplies for                                                                                                       
                Use at the                                                                                                         
                Albany                                                                                                             
                Research                                                                                                           
                Center                                                                                                             

                              Level of       355 hrs        355 hrs    355 hrs    355 hrs         355 hrs    355 hrs    355 hrs    355 hrs
                              Effort                                                                                               
  -------------------------------------------------------------------------------------------------------------------------------------------

# Technical Exhibit 3-2: Performance Requirements Summary {#technical-exhibit-3-2-performance-requirements-summary .Like-Heading-1-not-TOC}

**FORRESTAL HEADQUARTERS COMPLEX**

+-----+-------+--------------+--------------+----------+-----------+
| *   | **Fun | *            | **Acceptable | **Lot**  | **Method  |
| *Re | ction | *Performance | Quality      |          | of        |
| fer | Ti    | Standard     | Level        |          | Surv      |
| enc | tle** | (Quality/    | (AQL)**      |          | eillance/ |
| e** |       | T            |              |          | Fr        |
|     |       | imeliness)** |              |          | equency** |
+=====+=======+==============+==============+==========+===========+
| 3.1 | Pe    | Inspection   | Performance  | GSA      | Random    |
| .1. | rform | covers, (by  | standard is  | SF-64    | Sampling  |
| 1.1 | Inspe | random       | met no less  | (p       | / Monthly |
|     | ction | selection)   | than 85      | eriodic) |           |
|     | of    | no less than | percent of   | and GSA  |           |
|     | Daily | 12 percent   | the time     | SF-1181A |           |
|     | and   | daily of the |              | (daily)  |           |
|     | Per   | total square |              | reports  |           |
|     | iodic | footage      |              |          |           |
|     | Cust  | under the    |              |          |           |
|     | odial | contract     |              |          |           |
|     | Work  | (            |              |          |           |
|     |       | Quality)[^5] |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | 1181-A       | Performance  | GSA      | Random    |
|     |       | (Daily)      | standard is  | SF-1181A | Sampling  |
|     |       | reports are  | met no less  | (daily)  | / Monthly |
|     |       | filed by     | than 90      | reports  |           |
|     |       | close of     | percent of   |          |           |
|     |       | business     | the time     |          |           |
|     |       | every day    |              |          |           |
|     |       |              |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | 64           | Performance  | GSA      | Random    |
|     |       | (Periodic)   | standard is  | SF-64    | Sampling  |
|     |       | reports are  | met no less  | (p       | / Monthly |
|     |       | filed within | than 90      | eriodic) |           |
|     |       | one business | percent of   | reports  |           |
|     |       | day of work  | the time     |          |           |
|     |       | inspection   |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Pe    | All PM and   | Performance  | PM hours | Periodic  |
| .1. | rform | Repairs      | standard is  | and      | I         |
| 1.2 | Inspe | comply with  | met no less  |          | nspection |
|     | ction | GSA          | than 100     | Service  | /Monthly  |
|     | of    | guidelines   | percent of   | r        | and       |
|     | Oper  | (Quality)    | the time     | equests/ | Fiscal    |
|     | ation |              |              | tickets  | Year-End  |
|     | &     |              |              |          |           |
|     | M     |              |              |          |           |
|     | ainte |              |              |          |           |
|     | nance |              |              |          |           |
|     | and   |              |              |          |           |
|     | R     |              |              |          |           |
|     | epair |              |              |          |           |
|     | P     |              |              |          |           |
|     | erfor |              |              |          |           |
|     | mance |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | 12 percent   | Performance  | PM hours | Periodic  |
|     |       | of all PM    | standard is  | and      | I         |
|     |       | and Repairs  | met no less  |          | nspection |
|     |       | are          | than 85      | Service  | / Monthly |
|     |       | inspected as | percent of   | r        | and       |
|     |       | completed    | the time     | equests/ | Fiscal    |
|     |       |              |              | tickets  | Year-End  |
|     |       | (Timeliness) |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Work         | Performance  | Requ     | Periodic  |
|     |       | tracking     | standard is  | isitions | I         |
|     |       | systems are  | met no less  | r        | nspection |
|     |       | accurately   | than 98      | eceived, | /         |
|     |       | maintained   | percent of   | requ     | Quarterly |
|     |       | and updated  | the time     | isitions |           |
|     |       | daily        |              | co       |           |
|     |       | (Quality)    |              | mpleted, |           |
|     |       |              |              | work     |           |
|     |       |              |              | orders   |           |
|     |       |              |              | d        |           |
|     |       |              |              | eveloped |           |
|     |       |              |              | from     |           |
|     |       |              |              | requ     |           |
|     |       |              |              | isitions |           |
|     |       |              |              | r        |           |
|     |       |              |              | eceived, |           |
|     |       |              |              | and      |           |
|     |       |              |              | dollar   |           |
|     |       |              |              | amount   |           |
|     |       |              |              | of       |           |
|     |       |              |              | alt      |           |
|     |       |              |              | erations |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | M     | Key plans    | Performance  | Key      | 100%      |
| .1. | anage | are accurate | standard is  | plans    | I         |
| 2.1 | Space | and complete | met no less  |          | nspection |
|     | Alloc | (Quality)    | than 100     |          | /         |
|     | ation | ^♣^          | percent of   |          | Semi      |
|     | /     |              | the time     |          | -Annually |
|     | Assig |              |              |          |           |
|     | nment |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | As-built     | Performance  | As-built | Random    |
|     |       | drawings are | standard is  | drawings | Sampling  |
|     |       | accurate and | met no less  |          | /         |
|     |       | complete     | than 90      |          | As-needed |
|     |       | (Quality)    | percent of   |          |           |
|     |       |              | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | As-built     | Performance  | As-built | Random    |
|     |       | drawings are | standard is  | drawings | Sampling  |
|     |       | revised      | met no less  |          | /         |
|     |       | within 5     | than 90      |          | As-needed |
|     |       | work days of | percent of   |          |           |
|     |       | completed    | the time     |          |           |
|     |       | construction |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Key plans    | Performance  | Key      | 100%      |
|     |       | are updated  | standard is  | plans    | I         |
|     |       | in March and | met no less  |          | nspection |
|     |       | August to    | than 100     |          | /         |
|     |       | coincide     | percent of   |          | Semi      |
|     |       | with Budget  | the time     |          | -Annually |
|     |       | process      |              |          |           |
|     |       | (Timeliness) |              |          |           |
|     |       | [^6]         |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Update       | Performance  | Key      | 100%      |
|     |       | portion of   | standard is  | plans    | I         |
|     |       | key plans    | met no less  |          | nspection |
|     |       | needed as    | than 100     |          | /         |
|     |       | required for | percent of   |          | Semi      |
|     |       | p            | the time     |          | -Annually |
|     |       | resentations |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | M     | Reports are  | Performance  | Q        | M         |
| .1. | anage | accurate     | standard is  | uarterly | anagement |
| 2.2 | Space | (Quality)    | met no less  | space    | In        |
|     | U     |              | than 95      | uti      | formation |
|     | tiliz |              | percent of   | lization | System    |
|     | ation |              | the time     | reports  | Report /  |
|     |       |              |              |          | Semi      |
|     |       |              |              |          | -Annually |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Comply with  | Performance  | Q        | Periodic  |
|     |       | GSA          | standard is  | uarterly | I         |
|     |       | regulations  | met no less  | space    | nspection |
|     |       | regarding    | than 100     | uti      | /         |
|     |       | space        | percent of   | lization | Semi      |
|     |       | (Quality)    | the time     | reports  | -Annually |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Reports      | Performance  | Q        | 100%      |
|     |       | prepared     | standard is  | uarterly | I         |
|     |       | quarterly    | met no less  | space    | nspection |
|     |       | and are      | than 100     | uti      | /         |
|     |       | updated and  | percent of   | lization | Quarterly |
|     |       | available    | the time     | reports  | or        |
|     |       | for budget   |              |          | As-needed |
|     |       | process      |              |          |           |
|     |       |              |              |          |           |
|     |       | (Timeliness) |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | De    | Management   | Performance  | Ma       | Random    |
| .1. | velop | p            | standard is  | nagement | Sampling  |
| 2.3 | Space | resentations | met no less  | prese    | /         |
|     | Ana   | are accurate | than 95      | ntations | As-needed |
|     | lyses | and complete | percent of   |          |           |
|     |       |              | the time     |          |           |
|     |       | (Quality)    |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Management   | Performance  | Ma       | Random    |
|     |       | requests are | standard is  | nagement | Sampling  |
|     |       | completed    | met no less  | prese    | /         |
|     |       | within       | than 95      | ntations | As-needed |
|     |       | negotiated   | percent of   |          |           |
|     |       | timeframe    | the time     |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Pr    | Space        | Performance  | Requi    | Random    |
| .1. | ovide | studies and  | standard is  | sitions, | Sampling, |
| 2.4 | Space | construction | met no less  | space    | Review of |
|     | Pla   | documents    | than 95      | studies, | Validated |
|     | nning | are accurate | percent of   | cons     | Customer  |
|     |       | and complete | the time     | truction | C         |
|     |       | (Quality)    |              | do       | omplaints |
|     |       |              |              | cuments, | /         |
|     |       |              |              | total    | As-needed |
|     |       |              |              | amount   |           |
|     |       |              |              | of space |           |
|     |       |              |              | designed |           |
|     |       |              |              | (Sq Ft)  |           |
|     |       |              |              | annually |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Compliance   | Performance  | Requi    | Random    |
|     |       | to           | standard is  | sitions, | Sampling  |
|     |       | regulations  | met no less  | space    | /         |
|     |       | (Quality)    | than 100     | studies, | As-needed |
|     |       |              | percent of   | cons     |           |
|     |       |              | the time     | truction |           |
|     |       |              |              | do       |           |
|     |       |              |              | cuments, |           |
|     |       |              |              | total    |           |
|     |       |              |              | amount   |           |
|     |       |              |              | of space |           |
|     |       |              |              | designed |           |
|     |       |              |              | (Sq Ft)  |           |
|     |       |              |              | annually |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Designs\*    | Designs are  | Requi    | Random    |
|     |       | less than    | completed    | sitions, | Sampling  |
|     |       | \$2,000 will | within       | space    | / Weekly  |
|     |       | be completed | maximum      | studies, |           |
|     |       | within 1-7   | timeframe (7 | cons     |           |
|     |       | days         | days) 100    | truction |           |
|     |       | (Timeliness) | percent of   | do       |           |
|     |       | [^7]         | the time     | cuments, |           |
|     |       |              |              | total    |           |
|     |       | \* - Designs |              | amount   |           |
|     |       | to include   |              | of space |           |
|     |       | space        |              | designed |           |
|     |       | studies      |              | (Sq Ft)  |           |
|     |       | developed    |              | annually |           |
|     |       | and          |              |          |           |
|     |       | construction |              |          |           |
|     |       | documents    |              |          |           |
|     |       | prepared     |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Designs\*    | Designs are  | Requi    | Random    |
|     |       | for          | completed    | sitions, | Sampling  |
|     |       | alterations  | within       | space    | / Weekly  |
|     |       | costing      | maximum      | studies, |           |
|     |       | \$           | timeframe    | cons     |           |
|     |       | 2,000-25,000 | (30 days)    | truction |           |
|     |       | will be      | 100 percent  | do       |           |
|     |       | completed    | of the time  | cuments, |           |
|     |       | 15-30 days   |              | total    |           |
|     |       | (Timeliness) |              | amount   |           |
|     |       | ^♣^          |              | of space |           |
|     |       |              |              | designed |           |
|     |       | \* - Designs |              | (Sq Ft)  |           |
|     |       | to include   |              | annually |           |
|     |       | space        |              |          |           |
|     |       | studies      |              |          |           |
|     |       | developed    |              |          |           |
|     |       | and          |              |          |           |
|     |       | construction |              |          |           |
|     |       | documents    |              |          |           |
|     |       | prepared     |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Designs\*    | Designs are  | Requi    | Random    |
|     |       | costing      | completed    | sitions, | Sampling  |
|     |       | \$25         | within       | space    | / Weekly  |
|     |       | ,000-100,000 | maximum      | studies, |           |
|     |       | will be      | timeframe    | cons     |           |
|     |       | completed    | (60 days)    | truction |           |
|     |       | 30-60 days   | 100 percent  | do       |           |
|     |       | (Timeliness) | of the time  | cuments, |           |
|     |       |              |              | total    |           |
|     |       | \* - Designs |              | amount   |           |
|     |       | to include   |              | of space |           |
|     |       | space        |              | designed |           |
|     |       | studies      |              | (Sq Ft)  |           |
|     |       | developed    |              | annually |           |
|     |       | and          |              |          |           |
|     |       | construction |              |          |           |
|     |       | documents    |              |          |           |
|     |       | prepared     |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Designs\*    | Designs are  | Requi    | Random    |
|     |       | costing      | completed    | sitions, | Sampling  |
|     |       | greater than | within       | space    | / Weekly  |
|     |       | \$100,000    | maximum      | studies, |           |
|     |       | will be      | timeframe    | cons     |           |
|     |       | completed    | (90 days)    | truction |           |
|     |       | 60-90 days   | 100 percent  | do       |           |
|     |       | (Timeliness) | of the time  | cuments, |           |
|     |       |              |              | total    |           |
|     |       | \* - Designs |              | amount   |           |
|     |       | to include   |              | of space |           |
|     |       | space        |              | designed |           |
|     |       | studies      |              | (Sq Ft)  |           |
|     |       | developed    |              | annually |           |
|     |       | and          |              |          |           |
|     |       | construction |              |          |           |
|     |       | documents    |              |          |           |
|     |       | prepared     |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Pr    | No more than | Performance  | \# of    | Periodic  |
| .1. | ovide | 30           | standard is  | leases   | I         |
| 2.5 | Feder | complaints   | met no less  | a        | nspection |
|     | al-Le | per building | than 90      | cquired, | /         |
|     | asing | per week     | percent of   | \# of    | Quarterly |
|     | Ser   | (Quality)    | the time     | leases   |           |
|     | vices | ^♣^          |              | admin    |           |
|     |       |              |              | istered, |           |
|     |       |              |              | \# of    |           |
|     |       |              |              | leases   |           |
|     |       |              |              | disposed |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | \# of    | Periodic  |
|     |       | customer     | standard is  | leases   | I         |
|     |       | complaints   | met no less  | a        | nspection |
|     |       | within 15    | than 95      | cquired, | /         |
|     |       | minutes of   | percent of   | \# of    | Quarterly |
|     |       | receipt of   | the time     | leases   |           |
|     |       | complaint    |              | admin    |           |
|     |       | (Timeliness) |              | istered, |           |
|     |       |              |              | \# of    |           |
|     |       |              |              | leases   |           |
|     |       |              |              | disposed |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Pr    | Reports,     | Performance  | Customer | Review of |
| .1. | ovide | services and | standard is  | co       | Validated |
| 2.6 | Ge    | advice are   | met no less  | mplaints | Customer  |
|     | neral | provided in  | than 95      |          | C         |
|     | Manag | accordance   | percent of   |          | omplaints |
|     | ement | with Space   | the time     |          | /         |
|     | Ser   | Management   |              |          | As-needed |
|     | vices | Team         |              |          |           |
|     | for   | requirements |              |          |           |
|     | Space | and          |              |          |           |
|     | Manag | sp           |              |          |           |
|     | ement | ecifications |              |          |           |
|     | Pr    | (Quality     |              |          |           |
|     | ogram | /Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Pe    | Service      | Performance  | Service  | Review of |
| .1. | rform | calls and    | standard is  | calls    | Validated |
| 3.1 | Oper  | repairs are  | met no less  | and      | Customer  |
|     | ation | performed    | than 95      | repair   | C         |
|     | &     | accurately   | percent of   | tickets  | omplaints |
|     | M     |              | the time     |          | /         |
|     | ainte | (Quality)    |              |          | As-needed |
|     | nance | [^8]         |              |          |           |
|     | and   |              |              |          |           |
|     | R     |              |              |          |           |
|     | epair |              |              |          |           |
|     | of    |              |              |          |           |
|     | Hea   |              |              |          |           |
|     | ting, |              |              |          |           |
|     | Ve    |              |              |          |           |
|     | ntila |              |              |          |           |
|     | ting, |              |              |          |           |
|     | Air   |              |              |          |           |
|     | Con   |              |              |          |           |
|     | ditio |              |              |          |           |
|     | ning, |              |              |          |           |
|     | and   |              |              |          |           |
|     | Ref   |              |              |          |           |
|     | riger |              |              |          |           |
|     | ation |              |              |          |           |
|     | Sy    |              |              |          |           |
|     | stems |              |              |          |           |
|     | and   |              |              |          |           |
|     | Assoc |              |              |          |           |
|     | iated |              |              |          |           |
|     | Con   |              |              |          |           |
|     | trols |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All PM is    | Performance  | PM hours | Periodic  |
|     |       | performed in | standard is  |          | I         |
|     |       | compliance   | met no less  |          | nspection |
|     |       | with         | than 99      |          | / Weekly  |
|     |       | applicable   | percent of   |          |           |
|     |       | guidelines   | the time     |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Service  | Review of |
|     |       | routine      | standard is  | calls    | Validated |
|     |       | calls within | met no less  | and      | Customer  |
|     |       | 24 hours     | than 99      | repair   | C         |
|     |       | (e.g., hot   | percent of   | tickets  | omplaints |
|     |       | and cold     | the time     |          | /         |
|     |       | complaints)  |              |          | As-needed |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Service  | Review of |
|     |       | emergency    | standard is  | calls    | Validated |
|     |       | calls within | met no less  | and      | Customer  |
|     |       | 15 minutes   | than 90      | repair   | C         |
|     |       | (e.g.,       | percent of   | tickets  | omplaints |
|     |       | mechanical   | the time     |          | /         |
|     |       | system leak  |              |          | As-needed |
|     |       | or           |              |          |           |
|     |       | malfunction) |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Service  | Review of |
|     |       | emergency    | standard is  | calls    | Validated |
|     |       | calls within | met no less  | and      | Customer  |
|     |       | 45 minutes   | than 100     | repair   | C         |
|     |       | (e.g.,       | percent of   | tickets  | omplaints |
|     |       | mechanical   | the time     |          | /         |
|     |       | system leak  |              |          | As-needed |
|     |       | or           |              |          |           |
|     |       | malfunction) |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All PM is in | Performance  | PM hours | Periodic  |
|     |       | compliance   | standard is  |          | I         |
|     |       | with GSA     | met no less  |          | nspection |
|     |       | scheduled    | than 90      |          | / Weekly  |
|     |       | timeframes   | percent of   |          |           |
|     |       | (Timeliness) | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Repairs are  | Performance  | Repair   | Periodic  |
|     |       | completed    | standard is  | tickets  | I         |
|     |       | within       | met no less  |          | nspection |
|     |       | prescribed   | than 90      |          | / Weekly  |
|     |       | timeframes   | percent of   |          |           |
|     |       | based on DOE | the time     |          |           |
|     |       | HQ SOPs      |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Perform      | Performance  | E        | Random    |
|     |       | tours and    | standard is  | quipment | Sample /  |
|     |       | watches 24   | met no less  | logs,    | As-needed |
|     |       | hours, 7     | than 100     | Daily    |           |
|     |       | days a week  | percent of   | Tour and |           |
|     |       |              | the time     | Watch    |           |
|     |       | (Quality)    |              | Logs,    |           |
|     |       |              |              | Monitor  |           |
|     |       |              |              | Tours    |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All          | Performance  | Service  | Periodic  |
|     |       | mechanical   | standard is  | calls,   | I         |
|     |       | equipment is | met 98       | work     | nspection |
|     |       | operated in  | percent of   | orders,  | / Daily   |
|     |       | a safe and   | the time     | PM hours |           |
|     |       | efficient    |              |          |           |
|     |       | manner       |              |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | [^9]         |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Pr    | Service      | Performance  | Service  | Review of |
| .1. | ovide | calls and    | standard is  | calls    | Validated |
| 3.2 | Plu   | repairs are  | met no less  | and      | Customer  |
|     | mbing | performed    | than 95      | repair   | C         |
|     | and   | accurately   | percent of   | tickets  | omplaints |
|     | P     |              | the time     |          | /         |
|     | ipefi | (Quality)    |              |          | As-needed |
|     | tting | [^10]        |              |          |           |
|     | Ser   |              |              |          |           |
|     | vices |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All PM is    | Performance  | Service  | Periodic  |
|     |       | performed in | standard is  | calls    | I         |
|     |       | compliance   | met no less  | and      | nspection |
|     |       | with         | than 99      | repair   | / Weekly  |
|     |       | applicable   | percent of   | tickets  |           |
|     |       | guidelines   | the time     |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Service  | Review of |
|     |       | routine      | standard is  | calls    | Validated |
|     |       | calls within | met no less  | and      | Customer  |
|     |       | 24 hours     | than 99      | repair   | C         |
|     |       | (e.g.,       | percent of   | tickets  | omplaints |
|     |       | leaking      | the time     |          | /         |
|     |       | faucet)      |              |          | As-needed |
|     |       |              |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Service  | Review of |
|     |       | emergency    | standard is  | calls    | Validated |
|     |       | calls within | met no less  | and      | Customer  |
|     |       | 15 minutes   | than 90      | repair   | C         |
|     |       | (e.g.,       | percent of   | tickets  | omplaints |
|     |       | plumbing     | the time     |          | /         |
|     |       | system leak  |              |          | As-needed |
|     |       | or           |              |          |           |
|     |       | malfunction) |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Service  | Periodic  |
|     |       | emergency    | standard is  | calls    | I         |
|     |       | calls within | met no less  | and      | nspection |
|     |       | 45 minutes   | than 100     | repair   | / Weekly  |
|     |       | (e.g.,       | percent of   | tickets  |           |
|     |       | plumbing     | the time     |          |           |
|     |       | system leak  |              |          |           |
|     |       | or           |              |          |           |
|     |       | malfunction) |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All PM is in | Performance  | PM hours | Periodic  |
|     |       | compliance   | standard is  |          | I         |
|     |       | with GSA     | met no less  |          | nspection |
|     |       | scheduled    | than 90      |          | / Weekly  |
|     |       | timeframes   | percent of   |          |           |
|     |       | (Timeliness) | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Repairs are  | Performance  | Repair   | Periodic  |
|     |       | completed    | standard is  | tickets  | I         |
|     |       | within       | met no less  |          | nspection |
|     |       | prescribed   | than 90      |          | / Weekly  |
|     |       | timeframes   | percent of   |          |           |
|     |       | based on DOE | the time     |          |           |
|     |       | HQ SOPs      |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All plumbing | Performance  | Service  | Periodic  |
|     |       | systems are  | standard is  | calls,   | I         |
|     |       | operated in  | met 98       | work     | nspection |
|     |       | a safe and   | percent of   | orders,  | / Daily   |
|     |       | efficient    | the time     | PM hours |           |
|     |       | manner       |              |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | [^11]        |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Pr    | Service      | Performance  | Service  | Review of |
| .1. | ovide | calls and    | standard is  | calls    | Validated |
| 3.3 | Elect | repairs are  | met no less  | and      | Customer  |
|     | rical | performed    | than 95      | repair   | C         |
|     | Ser   | accurately   | percent of   | tickets  | omplaints |
|     | vices |              | the time     |          | /         |
|     |       | (Quality)    |              |          | As-needed |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All PM is    | Performance  | Service  | Periodic  |
|     |       | performed in | standard is  | calls    | I         |
|     |       | compliance   | met no less  | and      | nspection |
|     |       | with         | than 99      | repair   | / Weekly  |
|     |       | applicable   | percent of   | tickets, |           |
|     |       | guidelines   | the time     | PM hours |           |
|     |       | (Quality)    |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Service  | Review of |
|     |       | routine      | standard is  | calls    | Validated |
|     |       | calls within | met no less  | and      | Customer  |
|     |       | 24 hours     | than 99      | repair   | C         |
|     |       | (e.g.,       | percent of   | tickets  | omplaints |
|     |       | replace      | the time     |          | /         |
|     |       | lamp)        |              |          | As-needed |
|     |       |              |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Service  | Review of |
|     |       | emergency    | standard is  | calls    | Validated |
|     |       | calls within | met no less  | and      | Customer  |
|     |       | 15 minutes   | than 90      | repair   | C         |
|     |       | (e.g., loss  | percent of   | tickets  | omplaints |
|     |       | of power)    | the time     |          | /         |
|     |       | (Timeliness) |              |          | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | PM hours | Periodic  |
|     |       | emergency    | standard is  |          | I         |
|     |       | calls within | met no less  |          | nspection |
|     |       | 45 minutes   | than 100     |          | / Weekly  |
|     |       | (e.g., loss  | percent of   |          |           |
|     |       | of power)    | the time     |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All PM is in | Performance  | PM hours | Periodic  |
|     |       | compliance   | standard is  |          | I         |
|     |       | with GSA     | met no less  |          | nspection |
|     |       | scheduled    | than 90      |          | / Weekly  |
|     |       | timeframes   | percent of   |          |           |
|     |       | (Timeliness) | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Repairs are  | Performance  | Repair   | Periodic  |
|     |       | completed    | standard is  | tickets  | I         |
|     |       | within       | met no less  |          | nspection |
|     |       | prescribed   | than 90      |          | / Weekly  |
|     |       | timeframes   | percent of   |          |           |
|     |       | based on DOE | the time     |          |           |
|     |       | HQ SOPs      |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All          | Performance  | Service  | Periodic  |
|     |       | electrical   | standard is  | calls,   | I         |
|     |       | systems are  | met 98       | work     | nspection |
|     |       | operated in  | percent of   | orders,  | / Daily   |
|     |       | a safe and   | the time     | PM hours |           |
|     |       | efficient    |              |          |           |
|     |       | manner       |              |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | [^12]        |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Pr    | Service      | Performance  | Service  | Review of |
| .1. | ovide | calls and    | standard is  | calls    | Validated |
| 3.4 | Carp  | repairs are  | met no less  | and      | Customer  |
|     | entry | performed    | than 95      | repair   | C         |
|     | Ser   | accurately   | percent of   | tickets  | omplaints |
|     | vices |              | the time     |          | /         |
|     |       | (Quality)    |              |          | As-needed |
|     |       | [^13]        |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All PM is    | Performance  | PM hours | Periodic  |
|     |       | performed in | standard is  |          | I         |
|     |       | compliance   | met no less  |          | nspection |
|     |       | with         | than 100     |          | / Weekly  |
|     |       | applicable   | percent of   |          |           |
|     |       | guidelines   | the time     |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Service  | Review of |
|     |       | routine      | standard is  | calls    | Validated |
|     |       | calls within | met no less  | and      | Customer  |
|     |       | 24 hours     | than 99      | repair   | C         |
|     |       | (e.g.,       | percent of   | tickets  | omplaints |
|     |       | replace      | the time     |          | /         |
|     |       | ceiling      |              |          | As-needed |
|     |       | tiles)       |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Service  | Review of |
|     |       | emergency    | standard is  | calls    | Validated |
|     |       | calls within | met no less  | and      | Customer  |
|     |       | 15 minutes   | than 90      | repair   | C         |
|     |       | (e.g.,       | percent of   | tickets  | omplaints |
|     |       | occupant     | the time     |          | /         |
|     |       | locked out   |              |          | As-needed |
|     |       | of office)   |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | PM hours | Periodic  |
|     |       | emergency    | standard is  |          | I         |
|     |       | calls within | met no less  |          | nspection |
|     |       | 45 minutes   | than 100     |          | / Weekly  |
|     |       | (e.g.,       | percent of   |          |           |
|     |       | occupant     | the time     |          |           |
|     |       | locked out   |              |          |           |
|     |       | of office)   |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All PM is in | Performance  | PM hours | Periodic  |
|     |       | compliance   | standard is  |          | I         |
|     |       | with GSA     | met no less  |          | nspection |
|     |       | scheduled    | than 90      |          | / Weekly  |
|     |       | timeframes   | percent of   |          |           |
|     |       | (Timeliness) | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Repairs are  | Performance  | Repair   | Periodic  |
|     |       | completed    | standard is  | tickets  | I         |
|     |       | within       | met no less  |          | nspection |
|     |       | prescribed   | than 90      |          | / Weekly  |
|     |       | timeframes   | percent of   |          |           |
|     |       | based on DOE | the time     |          |           |
|     |       | HQ SOPs      |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Pr    | Customer     | Performance  | \# of    | Review of |
| .2. | ovide | satisfaction | standard is  | PCS and  | Validated |
| 1.1 | Admi  |              | met no less  | third    | Customer  |
|     | nistr | (Quality)    | than 98      | party    | Co        |
|     | ation | [^14]        | percent of   | rel      | mplaints, |
|     | and   |              | the time     | ocations | User      |
|     | Manag |              |              | per      | Surveys / |
|     | ement |              |              | quarter  | Quarterly |
|     | of    |              |              |          |           |
|     | T     |              |              |          |           |
|     | ravel |              |              |          |           |
|     | Manag |              |              |          |           |
|     | ement |              |              |          |           |
|     | Team  |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Regulatory   | Performance  | \# of    | Periodic  |
|     |       | compliance   | standard is  | PCS and  | I         |
|     |       |              | met no less  | third    | nspection |
|     |       | (Quality)    | than 100     | party    | / Per     |
|     |       |              | percent of   | rel      | move or   |
|     |       |              | the time     | ocations | complaint |
|     |       |              |              | per      |           |
|     |       |              |              | quarter  |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | PCS requests | Performance  | \# of    | Periodic  |
|     |       | are reviewed | standard is  | PCS and  | I         |
|     |       | within 24    | met no less  | third    | nspection |
|     |       | hours        | than 95      | party    | /         |
|     |       |              | percent of   | rel      | Q         |
|     |       | (Timeliness) | the time     | ocations | uarterly, |
|     |       |              |              | per      | Review of |
|     |       |              |              | quarter  | Validated |
|     |       |              |              |          | Customer  |
|     |       |              |              |          | C         |
|     |       |              |              |          | omplaints |
|     |       |              |              |          | /         |
|     |       |              |              |          | A         |
|     |       |              |              |          | s-needed, |
|     |       |              |              |          | M         |
|     |       |              |              |          | anagement |
|     |       |              |              |          | In        |
|     |       |              |              |          | formation |
|     |       |              |              |          | System    |
|     |       |              |              |          | Report /  |
|     |       |              |              |          | Monthly   |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Third party  | Performance  | \# of    | Periodic  |
|     |       | relocations  | standard is  | PCS and  | I         |
|     |       | requests are | met no less  | third    | nspection |
|     |       | reviewed     | than 99      | party    | /         |
|     |       | within 3     | percent of   | rel      | Q         |
|     |       | business     | the time     | ocations | uarterly, |
|     |       | days         |              | per      | Review of |
|     |       | (Timeliness) |              | quarter  | Validated |
|     |       |              |              |          | Customer  |
|     |       |              |              |          | C         |
|     |       |              |              |          | omplaints |
|     |       |              |              |          | /         |
|     |       |              |              |          | A         |
|     |       |              |              |          | s-needed, |
|     |       |              |              |          | M         |
|     |       |              |              |          | anagement |
|     |       |              |              |          | In        |
|     |       |              |              |          | formation |
|     |       |              |              |          | System    |
|     |       |              |              |          | Report /  |
|     |       |              |              |          | Monthly   |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Mo    | Level of     | Performance  | Domestic | Review of |
| .2. | nitor | customer     | standard is  | travel   | Validated |
| 1.2 | Activ | satisfaction | met no less  | r        | Customer  |
|     | ities |              | than 98      | equests, | C         |
|     | of    | (Quality)    | percent of   | inter    | omplaints |
|     | Fu    | ^♣^          | the time     | national | and User  |
|     | ll-Se |              | (i.e., no    | travel   | Surveys / |
|     | rvice |              | more than 2  | requests | per       |
|     | Dom   |              | validated    |          | travel    |
|     | estic |              | complaints   |          | request   |
|     | and   |              | per 100      |          | or        |
|     | Int   |              | requests)    |          | complaint |
|     | ernat |              |              |          |           |
|     | ional |              |              |          |           |
|     | T     |              |              |          |           |
|     | ravel |              |              |          |           |
|     | Oper  |              |              |          |           |
|     | ation |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Compliance   | Performance  | Domestic | Periodic  |
|     |       | with         | standard is  | travel   | I         |
|     |       | regulations  | met no less  | r        | nspection |
|     |       |              | than 100     | equests, | /         |
|     |       | (Quality)    | percent of   | inter    | Quarterly |
|     |       |              | the time     | national |           |
|     |       |              |              | travel   |           |
|     |       |              |              | requests |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Turn-around  | Performance  | Domestic | Periodic  |
|     |       | of domestic  | standard is  | travel   | I         |
|     |       | travel       | met no less  | requests | nspection |
|     |       | requests are | than 95      |          | /         |
|     |       | completed    | percent of   |          | Q         |
|     |       | within one   | the time     |          | uarterly; |
|     |       | business day |              |          | Review of |
|     |       | of receipt   |              |          | Validated |
|     |       | of request   |              |          | Customer  |
|     |       | (Timeliness) |              |          | C         |
|     |       | ^♣^          |              |          | omplaints |
|     |       |              |              |          | /         |
|     |       |              |              |          | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Turn-around  | Performance  | Inter    | Periodic  |
|     |       | of           | standard is  | national | I         |
|     |       | i            | met no less  | travel   | nspection |
|     |       | nternational | than 95      | requests | /         |
|     |       | travel       | percent of   |          | Q         |
|     |       | requests are | the time     |          | uarterly; |
|     |       | completed    |              |          | Review of |
|     |       | within a     |              |          | Validated |
|     |       | prescribed   |              |          | Customer  |
|     |       | timeframe    |              |          | C         |
|     |       | (i.e.,       |              |          | omplaints |
|     |       | immediate    |              |          | /         |
|     |       | for urgent   |              |          | As-needed |
|     |       | requests)    |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | M     | Level of     | Performance  | P        | Periodic  |
| .2. | anage | customer     | standard is  | assports | I         |
| 1.3 | Off   | satisfaction | met no less  | and      | nspection |
|     | icial |              | than 98      | visas    | /         |
|     | US    | (Quality)    | percent of   |          | Q         |
|     | Pass  | [^15]        | the time     |          | uarterly; |
|     | ports |              | (i.e., no    |          | Review of |
|     | and   |              | more than 2  |          | Validated |
|     | Visas |              | validated    |          | Customer  |
|     | for   |              | complaints   |          | C         |
|     | DOE   |              | per 100      |          | omplaints |
|     | Pers  |              | items        |          | /         |
|     | onnel |              | handled)     |          | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Compliance   | Performance  | P        | Periodic  |
|     |       | with         | standard is  | assports | I         |
|     |       | regulations  | met no less  | and      | nspection |
|     |       |              | than 100     | visas    | /         |
|     |       | (Quality)    | percent of   |          | Quarterly |
|     |       |              | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Turn-around  | Performance  | P        | Periodic  |
|     |       | of passport  | standard is  | assports | I         |
|     |       | and visa     | met no less  | and      | nspection |
|     |       | issue        | than 98      | visas    | /         |
|     |       | requests are | percent of   |          | Q         |
|     |       | completed    | the time     |          | uarterly; |
|     |       | within a     |              |          | Review of |
|     |       | prescribed   |              |          | Validated |
|     |       | timeframe    |              |          | Customer  |
|     |       |              |              |          | C         |
|     |       | (Timeliness) |              |          | omplaints |
|     |       |              |              |          | /         |
|     |       |              |              |          | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | M     | Vehicles are | Performance  | L        | Periodic  |
| .2. | anage | accurately   | standard is  | og-outs, | I         |
| 2.1 | U-    | tracked      | met no less  | vehicles | nspection |
|     | Drive | (log         | than 100     | in fleet | /         |
|     | Pr    | -in/log-out, | percent of   |          | Quarterly |
|     | ogram | fuel) and    | the time     |          |           |
|     |       | accounted    |              |          |           |
|     |       | for daily    |              |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Availability | Performance  | L        | Periodic  |
|     |       | of fleet     | standard is  | og-outs, | I         |
|     |       | vehicles     | met no less  | vehicles | nspection |
|     |       |              | than 80      | in fleet | /         |
|     |       | (Quality)    | percent of   |          | Quarterly |
|     |       |              | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Response     | Performance  | L        | Review of |
|     |       | time is      | standard is  | og-outs, | Validated |
|     |       | within 1     | met no less  | vehicles | Customer  |
|     |       | hour of      | than 98      | in fleet | C         |
|     |       | receipt of   | percent of   |          | omplaints |
|     |       | request      | the time     |          | /         |
|     |       | (Timeliness) |              |          | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Pr    | Availability | Performance  | \# of    | Periodic  |
| .2. | ovide | of fleet     | standard is  | Trip     | I         |
| 2.2 | Exec  | vehicles and | met no less  | requests | nspection |
|     | utive | drivers      | than 95      | (for     | /         |
|     | Fleet | (Quality)    | percent of   | exe      | Quarterly |
|     | Tran  | ^♣^          | the time     | cutives) |           |
|     | sport |              |              |          |           |
|     | ation |              |              |          |           |
|     | Ser   |              |              |          |           |
|     | vices |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Level of     | Performance  | \# of    | Review of |
|     |       | customer     | standard is  | Trip     | Validated |
|     |       | satisfaction | met no less  | requests | Customer  |
|     |       |              | than 98      | (for     | C         |
|     |       | (Quality)    | percent of   | exe      | omplaints |
|     |       | ^♣^          | the time     | cutives) | /         |
|     |       |              |              |          | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Compliance   | Performance  | \# of    | Periodic  |
|     |       | with all     | standard is  | Trip     | I         |
|     |       | applicable   | met no less  | requests | nspection |
|     |       | regulations  | than 100     | (for     | /         |
|     |       | (security,   | percent of   | exe      | Quarterly |
|     |       | procedures   | the time     | cutives) |           |
|     |       | etc)         |              |          |           |
|     |       | (Quality)    |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | \# of    | Review of |
|     |       | executive    | standard is  | Trip     | Validated |
|     |       | requests     | met no less  | requests | Customer  |
|     |       | immediately  | than 95      | (for     | C         |
|     |       | upon receipt | percent of   | exe      | omplaints |
|     |       | of requests  | the time     | cutives) | /         |
|     |       | (Timeliness) |              |          | As-needed |
|     |       | [^16]        |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Pr    | Systems are  | Performance  | Transp   | Periodic  |
| .2. | ovide | operating    | standard is  | ortation | I         |
| 3.1 | Tran  | and          | met no less  | Area     | nspection |
|     | sport | available    | than 95      | Systems  | /         |
|     | ation | (Quality)    | percent of   |          | Semi      |
|     | -Area | ^♣^          | the time     |          | -annually |
|     | Sy    |              |              |          |           |
|     | stems |              |              |          |           |
|     | Su    |              |              |          |           |
|     | pport |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Transp   | Review of |
|     |       | issues and   | standard is  | ortation | Validated |
|     |       | problems     | met no less  | Area     | Customer  |
|     |       | within one   | than 95      | Systems  | C         |
|     |       | business day | percent of   |          | omplaints |
|     |       | (Timeliness) | the time     |          | /         |
|     |       |              |              |          | A         |
|     |       |              |              |          | s-needed, |
|     |       |              |              |          | based on  |
|     |       |              |              |          | level of  |
|     |       |              |              |          | activity  |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Pr    | Accuracy of  | Performance  | Analyses | Random    |
| .2. | ovide | analyses and | standard is  | and data | Sampling  |
| 3.2 | Manag | data         | met no less  | c        | /         |
|     | ement |              | than 95      | ollected | As-needed |
|     | and   | (Quality)    | percent of   |          |           |
|     | Admi  |              | the time     |          |           |
|     | nistr |              |              |          |           |
|     | ative |              |              |          |           |
|     | Ser   |              |              |          |           |
|     | vices |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Compliance   | Performance  | Level of | Periodic  |
|     |       | with         | standard is  | effort   | I         |
|     |       | regulations  | met no less  |          | nspection |
|     |       | (classified) | than 100     |          | / Monthly |
|     |       | (Quality)    | percent of   |          |           |
|     |       |              | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Turn-around  | Performance  | V        | Review of |
|     |       | time for     | standard is  | alidated | Validated |
|     |       | requested    | met no less  | Customer | Customer  |
|     |       | data is      | than 95      | Co       | C         |
|     |       | within       | percent of   | mplaints | omplaints |
|     |       | negotiated   | the time     |          | /         |
|     |       | timeframe    |              |          | As-needed |
|     |       | (Timeliness) |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Mo    | Accuracy of  | Performance  | Vehicles | Periodic  |
| .2. | nitor | reports      | standard is  | m        | I         |
| 4.1 | and   |              | met no less  | onitored | nspection |
|     | Track | (Quality)    | than 95      |          | /         |
|     | Fleet |              | percent of   |          | Semi      |
|     | Act   |              | the time     |          | -annually |
|     | ivity |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Accuracy of  | Performance  | Vehicles | Periodic  |
|     |       | database     | standard is  | m        | I         |
|     |       | system       | met no less  | onitored | nspection |
|     |       | (FMIS)       | than 95      |          | /         |
|     |       | (Quality)    | percent of   |          | Semi      |
|     |       | ^♣^          | the time     |          | -annually |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Updated and  | Performance  | FMIS     | Random    |
|     |       | available    | standard is  | System   | Sampling  |
|     |       | accurate     | met no less  | Audit    | /         |
|     |       | information  | than 95      |          | Semi      |
|     |       | (Timeliness) | percent of   |          | -annually |
|     |       | ^♣^          | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Reports are  | Performance  | Vehicles | Review of |
|     |       | produced     | standard is  | m        | Validated |
|     |       | within       | met no less  | onitored | Customer  |
|     |       | prescribed   | than 90      |          | C         |
|     |       | deadlines    | percent of   |          | omplaints |
|     |       | (Timeliness) | the time     |          | /         |
|     |       |              |              |          | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Co    | Accuracy of  | Performance  | Q        | Periodic  |
| .2. | nduct | inventories  | standard is  | uarterly | I         |
| 4.2 | He    |              | met no less  | inve     | nspection |
|     | adqua | (Quality)    | than 100     | ntories, | /         |
|     | rters | ^♣^          | percent of   | vehicle  | Semi      |
|     | Fleet |              | the time     | regist   | -annually |
|     | Manag |              |              | rations, |           |
|     | ement |              |              | l        |           |
|     | Activ |              |              | icensing |           |
|     | ities |              |              | and      |           |
|     |       |              |              | renewals |           |
|     |       |              |              | (co      |           |
|     |       |              |              | mbined), |           |
|     |       |              |              | annual   |           |
|     |       |              |              | reports, |           |
|     |       |              |              | invest   |           |
|     |       |              |              | igations |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Accuracy of  | Performance  | Q        | Periodic  |
|     |       | OMB/GSA      | standard is  | uarterly | I         |
|     |       | reports      | met no less  | inve     | nspection |
|     |       |              | than 95      | ntories, | /         |
|     |       | (Quality)    | percent of   | vehicle  | Semi      |
|     |       |              | the time     | regist   | -annually |
|     |       |              |              | rations, |           |
|     |       |              |              | l        |           |
|     |       |              |              | icensing |           |
|     |       |              |              | and      |           |
|     |       |              |              | r        |           |
|     |       |              |              | enewals, |           |
|     |       |              |              | annual   |           |
|     |       |              |              | reports, |           |
|     |       |              |              | invest   |           |
|     |       |              |              | igations |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Accuracy of  | Performance  | Q        | Periodic  |
|     |       | r            | standard is  | uarterly | I         |
|     |       | egistrations | met no less  | inve     | nspection |
|     |       | / licensing  | than 100     | ntories, | /         |
|     |       | (Quality)    | percent of   | vehicle  | Semi      |
|     |       | [^17]        | the time     | regist   | -annually |
|     |       |              |              | rations, |           |
|     |       |              |              | l        |           |
|     |       |              |              | icensing |           |
|     |       |              |              | and      |           |
|     |       |              |              | r        |           |
|     |       |              |              | enewals, |           |
|     |       |              |              | annual   |           |
|     |       |              |              | reports, |           |
|     |       |              |              | invest   |           |
|     |       |              |              | igations |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Accuracy of  | Performance  | Q        | Periodic  |
|     |       | in           | standard is  | uarterly | I         |
|     |       | vestigations | met no less  | inve     | nspection |
|     |       |              | than 95      | ntories, | /         |
|     |       | (Quality)    | percent of   | vehicle  | Semi      |
|     |       |              | the time     | regist   | -annually |
|     |       |              |              | rations, |           |
|     |       |              |              | l        |           |
|     |       |              |              | icensing |           |
|     |       |              |              | and      |           |
|     |       |              |              | renewals |           |
|     |       |              |              | annual   |           |
|     |       |              |              | reports, |           |
|     |       |              |              | invest   |           |
|     |       |              |              | igations |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Regulatory   | Performance  | Q        | Periodic  |
|     |       | Compliance   | standard is  | uarterly | I         |
|     |       |              | met no less  | inve     | nspection |
|     |       | (Quality)    | than 98      | ntories, | / Monthly |
|     |       |              | percent of   | vehicle  |           |
|     |       |              | the time     | regist   |           |
|     |       |              |              | rations, |           |
|     |       |              |              | l        |           |
|     |       |              |              | icensing |           |
|     |       |              |              | and      |           |
|     |       |              |              | r        |           |
|     |       |              |              | enewals, |           |
|     |       |              |              | annual   |           |
|     |       |              |              | reports, |           |
|     |       |              |              | invest   |           |
|     |       |              |              | igations |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Reports,     | Performance  | Q        | Periodic  |
|     |       | r            | standard is  | uarterly | I         |
|     |       | egistrations | met no less  | inve     | nspection |
|     |       | / licensing, | than 98      | ntories, | /         |
|     |       | and          | percent of   | vehicle  | Semi      |
|     |       | i            | the time     | regist   | -annually |
|     |       | nvestigation |              | rations, |           |
|     |       | filings etc. |              | l        |           |
|     |       | are          |              | icensing |           |
|     |       | submitted    |              | and      |           |
|     |       | within       |              | r        |           |
|     |       | prescribed   |              | enewals, |           |
|     |       | deadlines    |              | annual   |           |
|     |       | (Timeliness) |              | reports, |           |
|     |       |              |              | invest   |           |
|     |       |              |              | igations |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Response     | Performance  | Q        | Review of |
|     |       | time to      | standard is  | uarterly | Validated |
|     |       | technical    | met no less  | inve     | Customer  |
|     |       | issues       | than 95      | ntories, | C         |
|     |       | within 3     | percent of   | vehicle  | omplaints |
|     |       | business     | the time     | regist   | /         |
|     |       | days         |              | rations, | As-needed |
|     |       | (Timeliness) |              | l        |           |
|     |       |              |              | icensing |           |
|     |       |              |              | and      |           |
|     |       |              |              | r        |           |
|     |       |              |              | enewals, |           |
|     |       |              |              | annual   |           |
|     |       |              |              | reports, |           |
|     |       |              |              | invest   |           |
|     |       |              |              | igations |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | M     | Availability | Performance  | Vehicles | Periodic  |
| .2. | anage | of fleet     | standard is  | in fleet | I         |
| 4.3 | the   | vehicles     | met no less  |          | nspection |
|     | Ve    | (Quality)    | than 80      |          | /         |
|     | hicle | ^♣^          | percent of   |          | Quarterly |
|     | M     |              | the time     |          |           |
|     | ainte |              |              |          |           |
|     | nance |              |              |          |           |
|     | Pr    |              |              |          |           |
|     | ogram |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Vehicles     | Performance  | Vehicles | Periodic  |
|     |       | managed in   | standard is  | in fleet | I         |
|     |       | compliance   | met no less  |          | nspection |
|     |       | with         | than 98      |          | /         |
|     |       | regulations  | percent of   |          | Quarterly |
|     |       | (Quality)    | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Vehicle      | Performance  | Vehicles | Periodic  |
|     |       | maintenance  | standard is  | in fleet | I         |
|     |       | is within    | met no less  |          | nspection |
|     |       | GSA          | than 95      |          | /         |
|     |       | schedules    | percent of   |          | Quarterly |
|     |       | (Timeliness) | the time     |          |           |
|     |       | [^18]        |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Vehicles are | Performance  | Vehicles | Periodic  |
|     |       | rotated      | standard is  | in fleet | I         |
|     |       | within GSA   | met no less  |          | nspection |
|     |       | schedules    | than 98      |          | /         |
|     |       | (Timeliness) | percent of   |          | Quarterly |
|     |       |              | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Re    | All items    | Performance  | Requ     | Random    |
| .3. | ceive | are tagged,  | standard is  | isitions | Sampling  |
| 1.1 | and   | secured, and | met no less  | p        | /         |
|     | S     | held until   | than 99      | rocessed | As-needed |
|     | ecure | distribution | percent of   | (annual) |           |
|     | Per   |              | the time     |          |           |
|     | sonal | (Quality)    |              |          |           |
|     | Pro   | ^♣^          |              |          |           |
|     | perty |              |              |          |           |
|     | Prior |              |              |          |           |
|     | to    |              |              |          |           |
|     | Di    |              |              |          |           |
|     | strib |              |              |          |           |
|     | ution |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Items        | Performance  | Requ     | Random    |
|     |       | responded to | standard is  | isitions | Sampling  |
|     |       | immediately  | met no less  | p        | /         |
|     |       | (Timeliness) | than 99      | rocessed | As-needed |
|     |       |              | percent of   | (annual) |           |
|     |       |              | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Pr    | Regulatory   | Performance  | Property | Periodic  |
| .3. | ovide | compliance   | standard is  | items    | I         |
| 1.2 | P     | (Quality)    | met no less  | p        | nspection |
|     | rocur |              | than 100     | urchased | / Monthly |
|     | ement |              | percent of   |          |           |
|     | Su    |              | the time     |          |           |
|     | pport |              |              |          |           |
|     | Ser   |              |              |          |           |
|     | vices |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Accuracy of  | Performance  | Property | Periodic  |
|     |       | data         | standard is  | items    | I         |
|     |       | (Quality)    | met no less  | p        | nspection |
|     |       | ^♣^          | than 98      | urchased | / Monthly |
|     |       |              | percent of   |          |           |
|     |       |              | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Response     | Performance  | Property | Periodic  |
|     |       | time to      | standard is  | items    | I         |
|     |       | requisitions | met no less  | p        | nspection |
|     |       | is within    | than 90      | urchased | /         |
|     |       | one business | percent of   |          | Quarterly |
|     |       | day          | the time     |          |           |
|     |       | (Timeliness) |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Orders are   | Performance  | Property | Periodic  |
|     |       | filled       | standard is  | items    | I         |
|     |       | within       | met no less  | p        | nspection |
|     |       | prescribed   | than 90      | urchased | /         |
|     |       | timeframes   | percent of   |          | Quarterly |
|     |       | (Timeliness) | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Pr    | Regulatory   | Performance  | Inv      | Periodic  |
| .3. | ovide | compliance   | standard is  | entories | I         |
| 1.3 | Inve  | (Quality)    | met no less  | and      | nspection |
|     | ntory |              | than 100     | property | /         |
|     | Manag |              | percent of   | items    | Semi      |
|     | ement |              | the time     | inv      | -annually |
|     |       |              |              | entoried |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Accuracy of  | Performance  | Inv      | Periodic  |
|     |       | data         | standard is  | entories | I         |
|     |       | (Quality)    | met no less  | and      | nspection |
|     |       | ^♣^          | than 98      | property | /         |
|     |       |              | percent of   | items    | Semi      |
|     |       |              | the time     | inv      | -annually |
|     |       |              |              | entoried |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Physical     | Performance  | Property | Periodic  |
|     |       | Inventories  | standard is  | items    | I         |
|     |       | are          | met no less  | inve     | nspection |
|     |       | completed    | than 90      | ntoried, | /         |
|     |       | within five  | percent of   | inv      | Quarterly |
|     |       | business     | the time     | entories |           |
|     |       | days         |              | c        |           |
|     |       | (Timeliness) |              | onducted |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Re           | Performance  | Property | Periodic  |
|     |       | conciliation | standard is  | items    | I         |
|     |       | process      | met no less  | inve     | nspection |
|     |       | completed    | than 90      | ntoried, | /         |
|     |       | within 15    | percent of   | inv      | Quarterly |
|     |       | business     | the time     | entories |           |
|     |       | days         |              | c        |           |
|     |       | (Timeliness) |              | onducted |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Pr    | Accuracy of  | Performance  | Items    | Random    |
| .3. | ovide | work (for    | standard is  | tran     | Sampling  |
| 1.4 | Manag | transfers)   | met no less  | sferred, | /         |
|     | ement | (Quality)    | than 95      | items    | Quarterly |
|     | and   | [^19]        | percent of   | donated, |           |
|     | Admi  |              | the time     | e        |           |
|     | nistr |              |              | xcessed, |           |
|     | ation |              |              | or       |           |
|     | of    |              |              | exchange |           |
|     | Pro   |              |              | sale     |           |
|     | perty |              |              |          |           |
|     | D     |              |              |          |           |
|     | ispos |              |              |          |           |
|     | ition |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Turn-around  | Performance  | Items    | Random    |
|     |       | of transfers | standard is  | tran     | Sampling  |
|     |       | or disposal  | met no less  | sferred, | /         |
|     |       | is within 24 | than 95      | items    | Quarterly |
|     |       | business     | percent of   | donated, |           |
|     |       | days after   | the time     | e        |           |
|     |       | GSA decision |              | xcessed, |           |
|     |       | (Timeliness) |              | or       |           |
|     |       |              |              | exchange |           |
|     |       |              |              | sale     |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Pr    | Accuracy of  | Performance  | User     | Review of |
| .3. | ovide | training     | standard is  | surveys  | Training, |
| 1.5 | Pro   | based on     | met no less  |          | Class     |
|     | perty | relevant     | than 95      |          | User      |
|     | Manag | material     | percent of   |          | Surveys / |
|     | ement | (Quality)    | the time     |          | As-needed |
|     | Tra   |              |              |          |           |
|     | ining |              |              |          |           |
|     | to    |              |              |          |           |
|     | A     |              |              |          |           |
|     | ccoun |              |              |          |           |
|     | table |              |              |          |           |
|     | Pro   |              |              |          |           |
|     | perty |              |              |          |           |
|     | Repre |              |              |          |           |
|     | senta |              |              |          |           |
|     | tives |              |              |          |           |
|     | and   |              |              |          |           |
|     | Admi  |              |              |          |           |
|     | nistr |              |              |          |           |
|     | ative |              |              |          |           |
|     | Off   |              |              |          |           |
|     | icers |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Overall      | Performance  | Customer | Periodic  |
|     |       | performance  | standard is  | co       | I         |
|     |       | of all APRs  | met no less  | mplaints | nspection |
|     |       | and AOs      | than 95      |          | /         |
|     |       | meets        | percent of   |          | Q         |
|     |       | defined      | the time     |          | uarterly; |
|     |       | performance  |              |          |           |
|     |       | standards of |              |          | Review of |
|     |       | property     |              |          | customer  |
|     |       | management   |              |          | c         |
|     |       | task areas   |              |          | omplaints |
|     |       | (i.e.        |              |          | /         |
|     |       | receive and  |              |          | As-needed |
|     |       | secure       |              |          |           |
|     |       | personal     |              |          |           |
|     |       | property,    |              |          |           |
|     |       | provide      |              |          |           |
|     |       | inventory    |              |          |           |
|     |       | management)  |              |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Customer     | Performance  | F        | Review of |
|     |       | negotiated   | standard is  | urniture | Validated |
|     |       | time         | met no less  | and      | Customer  |
|     |       | requirements | than 95      | office   | C         |
|     |       | are met      | percent of   | e        | omplaints |
|     |       | (Timeliness) | the time     | quipment | /         |
|     |       |              |              | requests | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | M     | Compliance   | Performance  | F        | Periodic  |
| .3. | anage | to           | standard is  | urniture | I         |
| 1.6 | Furn  | regulations  | met no less  | p        | nspection |
|     | iture |              | than 98      | rocessed | /         |
|     | Reu   | (Quality)    | percent of   |          | Quarterly |
|     | tiliz | ^♣^          | the time     |          |           |
|     | ation |              |              |          |           |
|     | Ser   |              |              |          |           |
|     | vices |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Customer     | Performance  | F        | Review of |
|     |       | Satisfaction | standard is  | urniture | Validated |
|     |       |              | met no less  | p        | Customer  |
|     |       | (Quality)    | than 95      | rocessed | C         |
|     |       | ^♣^          | percent of   |          | omplaints |
|     |       |              | the time     |          | /         |
|     |       |              | (i.e., no    |          | As-needed |
|     |       |              | more than 5  |          |           |
|     |       |              | validated    |          |           |
|     |       |              | complaints   |          |           |
|     |       |              | per 100      |          |           |
|     |       |              | items        |          |           |
|     |       |              | handled)     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Completeness | Performance  | F        | Periodic  |
|     |       | of furniture | standard is  | urniture | I         |
|     |       | processing   | met no less  | p        | nspection |
|     |       | (Quality)    | than 95      | rocessed | /         |
|     |       |              | percent of   |          | Quarterly |
|     |       |              | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Response     | Performance  | F        | Periodic  |
|     |       | Time to      | standard is  | urniture | I         |
|     |       | requests is  | met no less  | p        | nspection |
|     |       | within       | than 95      | rocessed | /         |
|     |       | negotiated   | percent of   |          | Quarterly |
|     |       | timeframe    | the time     |          |           |
|     |       | with         |              |          |           |
|     |       | customer     |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Furniture    | Performance  | F        | Periodic  |
|     |       | items        | standard is  | urniture | I         |
|     |       | processed    | met no less  | p        | nspection |
|     |       | and ready    | than 90      | rocessed | /         |
|     |       | for          | percent of   |          | Quarterly |
|     |       | r            | the time     |          |           |
|     |       | eutilization |              |          |           |
|     |       | within 5     |              |          |           |
|     |       | days of      |              |          |           |
|     |       | receipt      |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Furniture    | Performance  | F        | Periodic  |
|     |       | items        | standard is  | urniture | I         |
|     |       | processed    | met no less  | p        | nspection |
|     |       | and disposed | than 95      | rocessed | /         |
|     |       | of within    | percent of   |          | Quarterly |
|     |       | GSA          | the time     |          |           |
|     |       | prescribed   |              |          |           |
|     |       | schedule     |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Furniture    | Performance  | F        | Periodic  |
|     |       | items        | standard is  | urniture | I         |
|     |       | processed    | met no less  | p        | nspection |
|     |       | and          | than 95      | rocessed | /         |
|     |       | refurbished  | percent of   |          | Quarterly |
|     |       | within 30    | the time     |          |           |
|     |       | days of      |              |          |           |
|     |       | receipt      |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Pr    | Customer     | Performance  | Print    | Review of |
| .3. | ovide | satisfaction | standard is  | jobs     | Validated |
| 2.1 | Pri   | based on \#  | met no less  |          | Customer  |
|     | nting | of validated | than 98      |          | C         |
|     | Ser   | complaints   | percent of   |          | omplaints |
|     | vices | received     | the time     |          | /         |
|     |       | (Quality)    | (i.e., no    |          | As-needed |
|     |       | [^20]        | more than 2  |          |           |
|     |       |              | validated    |          |           |
|     |       |              | complaints   |          |           |
|     |       |              | per 100 jobs |          |           |
|     |       |              | completed)   |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Regulatory   | Performance  | Print    | Review of |
|     |       | Compliance   | standard is  | jobs     | Validated |
|     |       | (Quality)    | met 100      |          | Customer  |
|     |       |              | percent of   |          | C         |
|     |       |              | the time     |          | omplaints |
|     |       |              |              |          | / Daily   |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | No reprints  | Performance  | Print    | 100%      |
|     |       | due to       | standard is  | jobs     | In        |
|     |       | incorrect    | met no less  |          | spection, |
|     |       | specs        | than 98      |          | Review of |
|     |       | (Quality)    | percent of   |          | Validated |
|     |       |              | the time     |          | Customer  |
|     |       |              |              |          | Co        |
|     |       |              |              |          | mplaints, |
|     |       |              |              |          | User      |
|     |       |              |              |          | Surveys/  |
|     |       |              |              |          | Daily,    |
|     |       |              |              |          | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Response     | Performance  | Print    | Review of |
|     |       | time is      | standard is  | jobs     | Validated |
|     |       | within 24    | met no less  |          | Customer  |
|     |       | hours        | than 95      |          | C         |
|     |       | (Timeliness) | percent of   |          | omplaints |
|     |       |              | the time     |          | /         |
|     |       |              |              |          | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Production   | Performance  | Print    | Review of |
|     |       | time is      | standard is  | jobs     | Validated |
|     |       | within set   | met no less  |          | Customer  |
|     |       | timeframe    | than 98      |          | C         |
|     |       | (Timeliness) | percent of   |          | omplaints |
|     |       |              | the time     |          | / Daily   |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | M     | No more than | Performance  | Print    | Periodic  |
| .3. | anage | one penalty  | standard is  | jobs     | I         |
| 2.2 | Pri   | (incurred    | met no less  |          | nspection |
|     | nting | due to late  | than 95      |          | /         |
|     | Ser   | payments)    | percent of   |          | Quarterly |
|     | vices | per year     | the time     |          |           |
|     | Opera | (Quality)    |              |          |           |
|     | tions | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Vendor       | Performance  | Print    | Periodic  |
|     |       | performance  | standard is  | jobs     | I         |
|     |       | meets        | met no less  |          | nspection |
|     |       | relationship | than 95      |          | /         |
|     |       | goals and    | percent of   |          | Quarterly |
|     |       | requirements | the time     |          |           |
|     |       | (Quality)    |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | OPAC filings | Performance  | Print    | Periodic  |
|     |       | are          | standard is  | jobs     | I         |
|     |       | submitted on | met no less  |          | nspection |
|     |       | or before    | than 98      |          | /         |
|     |       | required     | percent of   |          | Quarterly |
|     |       | dates        | the time     |          |           |
|     |       |              |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Response     | Performance  | Print    | Other /   |
|     |       | time (of     | standard is  | jobs     | As-needed |
|     |       | vendor) to   | met no less  |          |           |
|     |       | project      | than 95      |          |           |
|     |       | requests     | percent of   |          |           |
|     |       | requirements | the time     |          |           |
|     |       |              |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Co    | Inventories  | Performance  | Inv      | 100%      |
| .3. | nduct | are accurate | standard is  | entories | I         |
| 3.1 | I     |              | met no less  |          | nspection |
|     | nvent | (Quality)    | than 98      |          | /         |
|     | ories | [^21]        | percent of   |          | Quarterly |
|     | of    |              | the time     |          |           |
|     | C     |              |              |          |           |
|     | opier |              |              |          |           |
|     | Sup   |              |              |          |           |
|     | plies |              |              |          |           |
|     | and   |              |              |          |           |
|     | Equi  |              |              |          |           |
|     | pment |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Meter        | Performance  | Meter    | Random    |
|     |       | readings are | standard is  | readings | Sampling  |
|     |       | accurate     | met no less  |          | /         |
|     |       |              | than 99      |          | As-needed |
|     |       | (Quality)    | percent of   |          |           |
|     |       | ^♣^          | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Quarterly    | Performance  | Inv      | 100%      |
|     |       | Inventories  | standard is  | entories | I         |
|     |       | are          | met no less  |          | nspection |
|     |       | conducted    | than 100     |          | /         |
|     |       | prior to WCF | percent of   |          | Quarterly |
|     |       | Quarterly    | the time     |          |           |
|     |       | reviews      |              |          |           |
|     |       |              |              |          |           |
|     |       | (Timeliness) |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Meter        | Performance  | Meter    | Random    |
|     |       | Readings are | standard is  | readings | Sampling  |
|     |       | conducted    | met no less  |          | /         |
|     |       | prior to     | than 98      |          | As-needed |
|     |       | monthly      | percent of   |          |           |
|     |       | report to    | the time     |          |           |
|     |       | vendors      |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Pr    | Surveys and  | Performance  | Surveys  | Periodic  |
| .3. | ovide | analyses are | standard is  | and      | I         |
| 3.2 | C     | complete and | met no less  | analyses | nspection |
|     | opier | thorough     | than 95      |          | /         |
|     | P     | (Quality)    | percent of   |          | Annually; |
|     | erfor | ^♣^          | the time     |          | Review of |
|     | mance |              |              |          | Validated |
|     | Su    |              |              |          | Customer  |
|     | pport |              |              |          | C         |
|     | and   |              |              |          | omplaints |
|     | Ana   |              |              |          | / As      |
|     | lysis |              |              |          | Needed    |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Surveys and  | Performance  | Surveys  | Periodic  |
|     |       | analyses are | standard is  | and      | I         |
|     |       | completed in | met no less  | analyses | nspection |
|     |       | accordance   | than 95      |          | /         |
|     |       | with         | percent of   |          | Annually; |
|     |       | department   | the time     |          | Review of |
|     |       | timeframes   |              |          | Validated |
|     |       | (Timeliness) |              |          | Customer  |
|     |       |              |              |          | C         |
|     |       |              |              |          | omplaints |
|     |       |              |              |          | / As      |
|     |       |              |              |          | Needed    |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Pr    | Level of     | Performance  | Copiers, | Review of |
| .3. | ovide | customer     | standard is  | service  | Validated |
| 3.3 | C     | satisfaction | met no less  | co       | Customer  |
|     | opier | is           | than 95      | ntracts, | C         |
|     | Logis | satisfactory | percent of   | copier   | omplaints |
|     | tics, | or above,    | the time     | acqui    | /         |
|     | Su    | where        |              | sitions, | Annually; |
|     | pport | satisfactory |              | copier   |           |
|     | and   | is no more   |              | relo     | User      |
|     | D     | than five    |              | cations, | Survey /  |
|     | ispos | validated    |              | copier   | As-needed |
|     | ition | complaints   |              | tr       |           |
|     | Ser   | per year     |              | ade-ins, |           |
|     | vices |              |              | training |           |
|     |       | (Quality)    |              | sessions |           |
|     |       | [^22]        |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Copier       | Performance  | Copiers, | Review of |
|     |       | ac           | standard is  | service  | Validated |
|     |       | quisitions - | met no less  | co       | Customer  |
|     |       | Response     | than 95      | ntracts, | C         |
|     |       | time to      | percent of   | copier   | omplaints |
|     |       | office or    | the time     | acqui    | /         |
|     |       | organization |              | sitions, | Annually; |
|     |       | needs is     |              | copier   |           |
|     |       | within one   |              | relo     | User      |
|     |       | business day |              | cations, | Survey /  |
|     |       | of request   |              | copier   | As-needed |
|     |       | (Timeliness) |              | tr       |           |
|     |       |              |              | ade-ins, |           |
|     |       |              |              | training |           |
|     |       |              |              | sessions |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Copier       | Performance  | Copiers, | Review of |
|     |       | r            | standard is  | service  | Validated |
|     |       | elocations - | met no less  | co       | Customer  |
|     |       | Response     | than 95      | ntracts, | C         |
|     |       | time to      | percent of   | copier   | omplaints |
|     |       | office or    | the time     | acqui    | /         |
|     |       | organization |              | sitions, | Annually; |
|     |       | needs is     |              | copier   |           |
|     |       | within one   |              | relo     | User      |
|     |       | business day |              | cations, | Survey /  |
|     |       | of request   |              | copier   | As-needed |
|     |       | (Timeliness) |              | tr       |           |
|     |       |              |              | ade-ins, |           |
|     |       |              |              | training |           |
|     |       |              |              | sessions |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Copier       | Performance  | Copiers, | Review of |
|     |       | trade-ins -  | standard is  | service  | Validated |
|     |       | Response     | met no less  | co       | Customer  |
|     |       | time to      | than 95      | ntracts, | C         |
|     |       | office or    | percent of   | copier   | omplaints |
|     |       | organization | the time     | acqui    | /         |
|     |       | needs is     |              | sitions, | Annually; |
|     |       | within one   |              | copier   |           |
|     |       | business day |              | relo     | User      |
|     |       | of request   |              | cations, | Survey /  |
|     |       | (Timeliness) |              | copier   | As-needed |
|     |       |              |              | tr       |           |
|     |       |              |              | ade-ins, |           |
|     |       |              |              | training |           |
|     |       |              |              | sessions |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Copier       | Performance  | Copiers, | Review of |
|     |       | maintenance  | standard is  | service  | Validated |
|     |       | service      | met no less  | co       | Customer  |
|     |       | calls -      | than 95      | ntracts, | C         |
|     |       | Response     | percent of   | copier   | omplaints |
|     |       | time to      | the time     | acqui    | /         |
|     |       | office or    |              | sitions, | Annually; |
|     |       | organization |              | copier   |           |
|     |       | needs is     |              | relo     | User      |
|     |       | within one   |              | cations, | Survey /  |
|     |       | hour of      |              | copier   | As-needed |
|     |       | request      |              | tr       |           |
|     |       | (Timeliness) |              | ade-ins, |           |
|     |       |              |              | training |           |
|     |       |              |              | sessions |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Training     | Performance  | Copiers, | Review of |
|     |       | sessions -   | standard is  | service  | Validated |
|     |       | Response     | met no less  | co       | Customer  |
|     |       | time to      | than 95      | ntracts, | C         |
|     |       | office or    | percent of   | copier   | omplaints |
|     |       | organization | the time     | acqui    | /         |
|     |       | needs is     |              | sitions, | Annually; |
|     |       | upon receipt |              | copier   |           |
|     |       | of new       |              | relo     | User      |
|     |       | copier or on |              | cations, | Survey /  |
|     |       | an as-needed |              | copier   | As-needed |
|     |       | basis        |              | tr       |           |
|     |       |              |              | ade-ins, |           |
|     |       | (Timeliness) |              | training |           |
|     |       |              |              | sessions |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Pr    | Monthly      | Performance  | Monthly  | Periodic  |
| .3. | ovide | reports are  | standard is  | reports  | I         |
| 3.4 | C     | accurate and | met no less  |          | nspection |
|     | opier | complete     | than 95      |          | /         |
|     | Opera | (Quality)    | percent of   |          | Quarterly |
|     | tions | [^23]        | the time     |          |           |
|     | Manag |              |              |          |           |
|     | ement |              |              |          |           |
|     | and   |              |              |          |           |
|     | Admi  |              |              |          |           |
|     | nistr |              |              |          |           |
|     | ative |              |              |          |           |
|     | Ser   |              |              |          |           |
|     | vices |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Job Tracking | Performance  | Job      | Periodic  |
|     |       | system is    | standard is  | Tracking | I         |
|     |       | accurate     | met no less  | system   | nspection |
|     |       | (Quality)    | than 95      |          | /         |
|     |       | ^♣^          | percent of   |          | Quarterly |
|     |       |              | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Database     | Performance  | Database | Periodic  |
|     |       | system is    | standard is  | and      | I         |
|     |       | updated      | met no less  | related  | nspection |
|     |       | within one   | than 95      | reports  | /         |
|     |       | business day | percent of   |          | Semi      |
|     |       | of receipt   | the time     |          | -annually |
|     |       | of new data  |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Customer     | Performance  | Customer | Review of |
|     |       | requested    | standard is  | co       | Validated |
|     |       | reports are  | met no less  | mplaints | Customer  |
|     |       | provided     | than 98      |          | C         |
|     |       | within one   | percent of   |          | omplaints |
|     |       | business day | the time     |          | /         |
|     |       | of request   |              |          | As-needed |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Management   | Performance  | Customer | Review of |
|     |       | requested    | standard is  | co       | Validated |
|     |       | reports are  | met no less  | mplaints | Customer  |
|     |       | provided     | than 98      |          | C         |
|     |       | within       | percent of   |          | omplaints |
|     |       | negotiated   | the time     |          | /         |
|     |       | timeframe    |              |          | As-needed |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.1 | Pr    | Product      | Performance  | Customer | Review of |
| .3. | ovide | A            | standard is  | co       | Validated |
| 3.5 | C     | vailability, | met no less  | mplaints | Customer  |
|     | opier | products are | than 98      |          | C         |
|     | S     | in stock and | percent of   |          | omplaints |
|     | upply | available at | the time     |          | /         |
|     | Ser   | time of      |              |          | A         |
|     | vices | customer     |              |          | s-needed; |
|     |       | request      |              |          | M         |
|     |       | (Quality)    |              |          | anagement |
|     |       | ^♣^          |              |          | In        |
|     |       |              |              |          | formation |
|     |       |              |              |          | System    |
|     |       |              |              |          | Report -- |
|     |       |              |              |          | Inventory |
|     |       |              |              |          | Report /  |
|     |       |              |              |          | Quarterly |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Level of     | Rated        | Customer | Review of |
|     |       | customer     | satisfactory | co       | Validated |
|     |       | satisfaction | or above,    | mplaints | Customer  |
|     |       | (Quality)    | where        |          | Co        |
|     |       |              | satisfactory |          | mplaints/ |
|     |       |              | is no more   |          | A         |
|     |       |              | than 5       |          | s-needed; |
|     |       |              | validated    |          | M         |
|     |       |              | complaints   |          | anagement |
|     |       |              | per year     |          | In        |
|     |       |              |              |          | formation |
|     |       |              |              |          | System    |
|     |       |              |              |          | Report -- |
|     |       |              |              |          | Inventory |
|     |       |              |              |          | Report /  |
|     |       |              |              |          | Quarterly |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Availability | Performance  | Customer | Review of |
|     |       | of service   | standard is  | co       | Validated |
|     |       | provider     | met no less  | mplaints | Customer  |
|     |       |              | than 98      |          | C         |
|     |       | (Timeliness) | percent of   |          | omplaints |
|     |       |              | the time     |          | /         |
|     |       |              |              |          | A         |
|     |       |              |              |          | s-needed; |
|     |       |              |              |          | User      |
|     |       |              |              |          | Survey /  |
|     |       |              |              |          | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Response     | Performance  | Customer | Review of |
|     |       | time for     | standard is  | co       | Validated |
|     |       | submitting   | met no less  | mplaints | Customer  |
|     |       | requests to  | than 98      |          | C         |
|     |       | fulfill      | percent of   |          | omplaints |
|     |       | out-of-stock | the time     |          | /         |
|     |       | item         |              |          | A         |
|     |       | requests     |              |          | s-needed; |
|     |       | within one   |              |          | User      |
|     |       | hour         |              |          | Survey /  |
|     |       |              |              |          | As-needed |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Update       | Performance  | Copier   | Periodic  |
|     |       | Copier Job   | standard is  | Job      | I         |
|     |       | Tracking     | met no less  | Tracking | nspection |
|     |       | System       | than 98      | System   | / Monthly |
|     |       | within by    | percent of   | and      |           |
|     |       | COB for any  | the time     | reports  |           |
|     |       | transactions |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+

**GERMANTOWN HEADQUARTERS COMPLEX**

+-----+-------+--------------+--------------+----------+-----------+
| *   | **Fun | *            | **Acceptable | **Lot**  | **Method  |
| *Re | ction | *Performance | Quality      |          | of        |
| fer | Ti    | Standard     | Level        |          | Surv      |
| enc | tle** | (Quality/    | (AQL)**      |          | eillance/ |
| e** |       | T            |              |          | Fr        |
|     |       | imeliness)** |              |          | equency** |
+=====+=======+==============+==============+==========+===========+
| 3.2 | Pe    | Inspection   | Performance  | GSA      | Random    |
| .1. | rform | covers, (by  | standard is  | SF-64    | Sampling  |
| 1.1 | Inspe | random       | met no less  | (p       | / Monthly |
|     | ction | selection)   | than 85      | eriodic) |           |
|     | of    | no less than | percent of   | and GSA  |           |
|     | Daily | 12 percent   | the time     | SF-1181A |           |
|     | and   | daily of the |              | (daily)  |           |
|     | Per   | total square |              | reports  |           |
|     | iodic | footage      |              |          |           |
|     | Cust  | under the    |              |          |           |
|     | odial | contract     |              |          |           |
|     | Work  | (Quality)    |              |          |           |
|     |       | [^24]        |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | 1181-A       | Performance  | GSA      | Random    |
|     |       | (Daily)      | standard is  | SF-1181A | Sampling  |
|     |       | reports are  | met no less  | (daily)  | / Monthly |
|     |       | filed by     | than 90      | reports  |           |
|     |       | close of     | percent of   |          |           |
|     |       | business     | the time     |          |           |
|     |       | every day    |              |          |           |
|     |       |              |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | 64           | Performance  | GSA      | Random    |
|     |       | (Periodic)   | standard is  | SF-64    | Sampling  |
|     |       | reports are  | met no less  | (p       | / Monthly |
|     |       | filed within | than 90      | eriodic) |           |
|     |       | one business | percent of   | reports  |           |
|     |       | day of work  | the time     |          |           |
|     |       | inspection   |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | M     | Calls are    | Performance  | Service  | Random    |
| .1. | anage | documented,  | standard is  | calls    | Sampling  |
| 1.2 | Help  | reported,    | met no less  |          | / Monthly |
|     | Desk  | and          | than 90      |          |           |
|     |       | responded to | percent of   |          |           |
|     |       | accurately   | the time     |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | [^25]        |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Pe    | All PM and   | Performance  | PM       | Periodic  |
| .1. | rform | Repairs      | standard is  | hours,   | I         |
| 1.3 | I     | comply with  | met no less  |          | nspection |
|     | nspec | GSA          | than 100     | Service  | / Monthly |
|     | tions | guidelines   | percent of   | r        | and       |
|     | of    | (Quality)    | the time     | equests/ | Fiscal    |
|     | Opera |              |              | tickets  | Year-End  |
|     | tions |              |              |          |           |
|     | &     |              |              |          |           |
|     | M     |              |              |          |           |
|     | ainte |              |              |          |           |
|     | nance |              |              |          |           |
|     | R     |              |              |          |           |
|     | epair |              |              |          |           |
|     | P     |              |              |          |           |
|     | erfor |              |              |          |           |
|     | mance |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | 12 percent   | Performance  | PM       | Periodic  |
|     |       | of all PM    | standard is  | hours,   | I         |
|     |       | and Repairs  | met no less  |          | nspection |
|     |       | are          | than 85      | Service  | / Monthly |
|     |       | inspected as | percent of   | r        | and       |
|     |       | completed    | the time     | equests/ | Fiscal    |
|     |       |              |              | tickets  | Year-End  |
|     |       | (Timeliness) |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Work         | Performance  | Requ     | Periodic  |
|     |       | tracking     | standard is  | isitions | I         |
|     |       | system is    | met no less  | r        | nspection |
|     |       | accurately   | than 98      | eceived, | /         |
|     |       | maintained   | percent of   | requ     | Quarterly |
|     |       | and updated  | the time     | isitions |           |
|     |       | daily        |              | co       |           |
|     |       | (Quality)    |              | mpleted, |           |
|     |       |              |              | work     |           |
|     |       |              |              | orders   |           |
|     |       |              |              | d        |           |
|     |       |              |              | eveloped |           |
|     |       |              |              | from     |           |
|     |       |              |              | requ     |           |
|     |       |              |              | isitions |           |
|     |       |              |              | r        |           |
|     |       |              |              | eceived, |           |
|     |       |              |              | and      |           |
|     |       |              |              | total    |           |
|     |       |              |              | annual   |           |
|     |       |              |              | dollar   |           |
|     |       |              |              | amount   |           |
|     |       |              |              | of       |           |
|     |       |              |              | alt      |           |
|     |       |              |              | erations |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Per   | Maintains    | Performance  | Complex  | Random    |
| .1. | forms | safe means   | standard is  | size     | Sampling  |
| 1.4 | G     | of           | met 100      |          | / As      |
|     | round | in           | percent of   |          | Needed    |
|     | M     | gress/egress | the time     |          |           |
|     | ainte | throughout   |              |          |           |
|     | nance | the          |              |          |           |
|     | Over  | Germantown   |              |          |           |
|     | sight | complex      |              |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | No validated | Performance  | Complex  | Review of |
|     |       | customer     | standard is  | size     | Validated |
|     |       | complaints   | met 95       |          | Customer  |
|     |       | related to   | percent of   |          | C         |
|     |       | grounds      | the time     |          | omplaints |
|     |       | appearance   |              |          | / Daily   |
|     |       | (Quality)    |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Validated    | Performance  | Complex  | Review of |
|     |       | customer     | standard is  | size     | Validated |
|     |       | complaints   | met 100      |          | Customer  |
|     |       | are          | percent of   |          | C         |
|     |       | addressed    | the time     |          | omplaints |
|     |       | within 1     |              |          | / Daily   |
|     |       | hour of      |              |          |           |
|     |       | receipt,     |              |          |           |
|     |       | emergencies  |              |          |           |
|     |       | are          |              |          |           |
|     |       | addressed    |              |          |           |
|     |       | within 30    |              |          |           |
|     |       | minutes of   |              |          |           |
|     |       | receipt      |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Pe    | Alterations  | Performance  | Alt      | Random    |
| .1. | rform | and repairs  | standard is  | erations | Sampling  |
| 1.5 | Buil  | are          | met no less  | and      | /         |
|     | dings | performed in | than 99      | repairs  | Quarterly |
|     | Opera | accordance   | percent of   |          |           |
|     | tions | with         | the time     |          |           |
|     | Manag | negotiated   |              |          |           |
|     | ement | sp           |              |          |           |
|     | Fun   | ecifications |              |          |           |
|     | ction | and comply   |              |          |           |
|     |       | with all     |              |          |           |
|     |       | applicable   |              |          |           |
|     |       | building     |              |          |           |
|     |       | codes        |              |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | [^26]        |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Alterations  | Performance  | Alt      | Random    |
|     |       | and repairs  | standard is  | erations | Sampling  |
|     |       | are          | met no less  | and      | /         |
|     |       | performed in | than 99      | repairs  | Quarterly |
|     |       | accordance   | percent of   |          |           |
|     |       | with         | the time     |          |           |
|     |       | negotiated   |              |          |           |
|     |       | timeframes   |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | M     | Key plans    | Performance  | Key      | 100%      |
| .1. | anage | are accurate | standard is  | plans    | I         |
| 2.1 | Space | and complete | met no less  |          | nspection |
|     | A     | (Quality)    | than 90      |          | /         |
|     | lloca | ^♣^          | percent of   |          | Semi      |
|     | tion/ |              | the time     |          | -annually |
|     | Assig |              |              |          |           |
|     | nment |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | As-built     | Performance  | As-built | Random    |
|     |       | drawings are | standard is  | drawings | Sampling  |
|     |       | accurate and | met 100      |          | /         |
|     |       | complete     | percent of   |          | As-needed |
|     |       | (Quality)    | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | As-built     | Performance  | As-built | 100%      |
|     |       | drawings are | standard is  | drawings | I         |
|     |       | revised      | met 100      |          | nspection |
|     |       | within 5     | percent of   |          | /         |
|     |       | work days of | the time     |          | Semi      |
|     |       | completed    |              |          | -annually |
|     |       | construction |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All sets of  | Performance  | Key      | Random    |
|     |       | Key Plans    | standard is  | plans    | Sampling  |
|     |       | are updated  | met 100      |          | /         |
|     |       | in March and | percent of   |          | As-needed |
|     |       | August to    | the time     |          |           |
|     |       | coincide     |              |          |           |
|     |       | with Budget  |              |          |           |
|     |       | process      |              |          |           |
|     |       | (Timeliness) |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Update       | Performance  | Key      | 100%      |
|     |       | portion of   | standard is  | plans    | I         |
|     |       | key plans    | met no less  |          | nspection |
|     |       | needed as    | than 100     |          | /         |
|     |       | required for | percent of   |          | Semi      |
|     |       | p            | the time     |          | -annually |
|     |       | resentations |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | M     | Reports are  | Performance  | Q        | M         |
| .1. | anage | accurate     | standard is  | uarterly | anagement |
| 2.2 | Space | (Quality)    | met no less  | space    | In        |
|     | U     |              | than 95      | uti      | formation |
|     | tiliz |              | percent of   | lization | System    |
|     | ation |              | the time     | reports  | Report /  |
|     |       |              |              |          | Semi      |
|     |       |              |              |          | -annually |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Comply with  | Performance  | Q        | Periodic  |
|     |       | GSA          | standard is  | uarterly | I         |
|     |       | regulations  | met no less  | space    | nspection |
|     |       | regarding    | than 100     | uti      | /         |
|     |       | space        | percent of   | lization | Semi      |
|     |       | (Quality)    | the time     | reports  | -annually |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Reports      | Performance  | Q        | 100%      |
|     |       | prepared     | standard is  | uarterly | I         |
|     |       | quarterly    | met no less  | space    | nspection |
|     |       | and are      | than 100     | uti      | /         |
|     |       | updated and  | percent of   | lization | Quarterly |
|     |       | available    | the time     | reports  | or        |
|     |       | for budget   |              |          | As-needed |
|     |       | process      |              |          |           |
|     |       | (Timeliness) |              |          |           |
|     |       | [^27]        |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | De    | Management   | Performance  | Ma       | Random    |
| .1. | velop | p            | standard is  | nagement | Sampling  |
| 2.3 | Space | resentations | met no less  | prese    | /         |
|     | Ana   | are accurate | than 95      | ntations | As-needed |
|     | lyses | and complete | percent of   | prepared |           |
|     |       | (Quality)    | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Management   | Performance  | Ma       | Random    |
|     |       | requests are | standard is  | nagement | Sampling  |
|     |       | completed    | met no less  | prese    | /         |
|     |       | within       | than 95      | ntations | As-needed |
|     |       | negotiated   | percent of   | prepared |           |
|     |       | timeframe    | the time     |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Pr    | Space        | Performance  | Space    | Random    |
| .1. | ovide | studies and  | standard is  | studies  | Sampling, |
| 2.4 | Space | construction | met no less  | and      | Review of |
|     | Pla   | documents    | than 95      | cons     | Validated |
|     | nning | are accurate | percent of   | truction | Customer  |
|     |       | and complete | the time     | d        | C         |
|     |       | (Quality)    |              | ocuments | omplaints |
|     |       |              |              |          | /         |
|     |       |              |              |          | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Compliance   | Performance  | Space    | Random    |
|     |       | to           | standard is  | studies  | Sampling  |
|     |       | regulations  | met 100      | and      | /         |
|     |       | (Quality)    | percent of   | cons     | As-needed |
|     |       |              | the time     | truction |           |
|     |       |              |              | d        |           |
|     |       |              |              | ocuments |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Designs\*    | Designs are  | Requi    | Random    |
|     |       | less than    | completed    | sitions, | Sampling  |
|     |       | \$2,000 will | within       | space    | / Weekly  |
|     |       | be completed | maximum      | studies  |           |
|     |       | within 1-7   | timeframe (7 | de       |           |
|     |       | days         | days) 100    | veloped, |           |
|     |       | (Timeliness) | percent of   | cons     |           |
|     |       | ^♣^          | the time     | truction |           |
|     |       |              |              | d        |           |
|     |       | \* - Designs |              | ocuments |           |
|     |       | to include   |              | p        |           |
|     |       | space        |              | repared, |           |
|     |       | studies      |              | total    |           |
|     |       | developed    |              | amount   |           |
|     |       | and          |              | of space |           |
|     |       | construction |              | designed |           |
|     |       | documents    |              | (Sq Ft)  |           |
|     |       | prepared     |              | annually |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Designs\*    | Designs are  | Requi    | Random    |
|     |       | for          | completed    | sitions, | Sampling  |
|     |       | alterations  | within       | space    | / Weekly  |
|     |       | costing      | maximum      | studies  |           |
|     |       | \$           | timeframe    | de       |           |
|     |       | 2,000-25,000 | (30 days)    | veloped, |           |
|     |       | will be      | 100 percent  | cons     |           |
|     |       | completed    | of the time  | truction |           |
|     |       | 15-30 days   |              | d        |           |
|     |       | (Timeliness) |              | ocuments |           |
|     |       | [^28]        |              | p        |           |
|     |       |              |              | repared, |           |
|     |       | \* - Designs |              | total    |           |
|     |       | to include   |              | amount   |           |
|     |       | space        |              | of space |           |
|     |       | studies      |              | designed |           |
|     |       | developed    |              | (Sq Ft)  |           |
|     |       | and          |              | annually |           |
|     |       | construction |              |          |           |
|     |       | documents    |              |          |           |
|     |       | prepared     |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Designs\*    | Designs are  | Requi    | Random    |
|     |       | costing      | completed    | sitions, | Sampling  |
|     |       | \$25         | within       | space    | / Weekly  |
|     |       | ,000-100,000 | maximum      | studies  |           |
|     |       | will be      | timeframe    | de       |           |
|     |       | completed    | (60 days)    | veloped, |           |
|     |       | 30-60 days   | 100 percent  | cons     |           |
|     |       | (Timeliness) | of the time  | truction |           |
|     |       |              |              | d        |           |
|     |       | \* - Designs |              | ocuments |           |
|     |       | to include   |              | p        |           |
|     |       | space        |              | repared, |           |
|     |       | studies      |              | total    |           |
|     |       | developed    |              | amount   |           |
|     |       | and          |              | of space |           |
|     |       | construction |              | designed |           |
|     |       | documents    |              | (Sq Ft)  |           |
|     |       | prepared     |              | annually |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Designs\*    | Designs are  | Requi    | Random    |
|     |       | costing      | completed    | sitions, | Sampling  |
|     |       | greater than | within       | space    | / Weekly  |
|     |       | \$100,000    | maximum      | studies  |           |
|     |       | will be      | timeframe    | de       |           |
|     |       | completed    | (90 days)    | veloped, |           |
|     |       | 60-90 days   | 100 percent  | cons     |           |
|     |       | (Timeliness) | of the time  | truction |           |
|     |       |              |              | d        |           |
|     |       | \* - Designs |              | ocuments |           |
|     |       | to include   |              | p        |           |
|     |       | space        |              | repared, |           |
|     |       | studies      |              | total    |           |
|     |       | developed    |              | amount   |           |
|     |       | and          |              | of space |           |
|     |       | construction |              | designed |           |
|     |       | documents    |              | (Sq Ft)  |           |
|     |       | prepared     |              | annually |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Pr    | No more than | Performance  | Leases   | Periodic  |
| .1. | ovide | 30           | standard is  | a        | I         |
| 2.5 | Fe    | complaints   | met no less  | cquired, | nspection |
|     | deral | per building | than 90      | leases   | /         |
|     | Le    | per week     | percent of   | admin    | Quarterly |
|     | asing | (Quality)    | the time     | istered, |           |
|     | Ser   | ^♣^          |              | leases   |           |
|     | vices |              |              | disposed |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Leases   | Periodic  |
|     |       | customer     | standard is  | a        | I         |
|     |       | complaints   | met no less  | cquired, | nspection |
|     |       | within 15    | than 95      | leases   | /         |
|     |       | minutes of   | percent of   | admin    | Quarterly |
|     |       | receipt of   | the time     | istered, |           |
|     |       | complaint    |              | leases   |           |
|     |       | (Timeliness) |              | disposed |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Pr    | Reports,     | Performance  | Customer | Review of |
| .1. | ovide | services and | standard is  | co       | Validated |
| 2.6 | Ge    | advice are   | met no less  | mplaints | Customer  |
|     | neral | provided in  | than 95      |          | C         |
|     | Manag | accordance   | percent of   |          | omplaints |
|     | ement | with Space   | the time     |          | /         |
|     | Ser   | Management   |              |          | As-needed |
|     | vices | Team         |              |          |           |
|     | for   | requirements |              |          |           |
|     | Space | and          |              |          |           |
|     | Manag | sp           |              |          |           |
|     | ement | ecifications |              |          |           |
|     | Pr    | (Quality     |              |          |           |
|     | ogram | /Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Pe    | Service      | Performance  | Service  | Review of |
| .1. | rform | calls and    | standard is  | calls,   | Validated |
| 3.1 | Oper  | repairs are  | met no less  | repair   | Customer  |
|     | ation | performed    | than 95      | tickets  | C         |
|     | &     | accurately   | percent of   |          | omplaints |
|     | M     | (Quality)    | the time     |          | /         |
|     | ainte | [^29]        |              |          | As-needed |
|     | nance |              |              |          |           |
|     | and   |              |              |          |           |
|     | R     |              |              |          |           |
|     | epair |              |              |          |           |
|     | of    |              |              |          |           |
|     | Hea   |              |              |          |           |
|     | ting, |              |              |          |           |
|     | Ve    |              |              |          |           |
|     | ntila |              |              |          |           |
|     | tion, |              |              |          |           |
|     | Air   |              |              |          |           |
|     | Con   |              |              |          |           |
|     | ditio |              |              |          |           |
|     | ning, |              |              |          |           |
|     | and   |              |              |          |           |
|     | Ref   |              |              |          |           |
|     | riger |              |              |          |           |
|     | ation |              |              |          |           |
|     | Sy    |              |              |          |           |
|     | stems |              |              |          |           |
|     | and   |              |              |          |           |
|     | Assoc |              |              |          |           |
|     | iated |              |              |          |           |
|     | Con   |              |              |          |           |
|     | trols |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All PM is    | Performance  | PM hours | Periodic  |
|     |       | performed in | standard is  |          | I         |
|     |       | compliance   | met 99       |          | nspection |
|     |       | with         | percent of   |          | / Weekly  |
|     |       | applicable   | the time     |          |           |
|     |       | guidelines   |              |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Service  | Review of |
|     |       | routine      | standard is  | calls    | Validated |
|     |       | calls within | met no less  | and      | Customer  |
|     |       | 24 hours     | than 99      | repair   | C         |
|     |       | (e.g., hot   | percent of   | tickets  | omplaints |
|     |       | and cold     | the time     |          | /         |
|     |       | complaints)  |              |          | As-needed |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Service  | Review of |
|     |       | emergency    | standard is  | calls    | Validated |
|     |       | calls within | met no less  | and      | Customer  |
|     |       | 15 minutes   | than 90      | repair   | C         |
|     |       | (e.g.,       | percent of   | tickets  | omplaints |
|     |       | mechanical   | the time     |          | /         |
|     |       | system leak  |              |          | As-needed |
|     |       | or           |              |          |           |
|     |       | malfunction) |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Service  | Review of |
|     |       | emergency    | standard is  | calls    | Validated |
|     |       | calls within | met no less  | and      | Customer  |
|     |       | 45 minutes   | than 100     | repair   | C         |
|     |       | (e.g.,       | percent of   | tickets  | omplaints |
|     |       | mechanical   | the time     |          | /         |
|     |       | system leak  |              |          | As-needed |
|     |       | or           |              |          |           |
|     |       | malfunction) |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All PM is in | Performance  | PM hours | Periodic  |
|     |       | compliance   | standard is  |          | I         |
|     |       | with GSA     | met no less  |          | nspection |
|     |       | scheduled    | than 90      |          | / Weekly  |
|     |       | timeframes   | percent of   |          |           |
|     |       | (Timeliness) | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Repairs are  | Performance  | Repair   | Periodic  |
|     |       | completed    | standard is  | tickets  | I         |
|     |       | within       | met no less  |          | nspection |
|     |       | prescribed   | than 90      |          | / Weekly  |
|     |       | timeframes   | percent of   |          |           |
|     |       | based on DOE | the time     |          |           |
|     |       | HQ SOPs      |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Perform      | Performance  | E        | Random    |
|     |       | tours and    | standard is  | quipment | Sample /  |
|     |       | watches 24   | met no less  | logs,    | As-needed |
|     |       | hours, 7     | than 100     | Daily    |           |
|     |       | days a week  | percent of   | Tour and |           |
|     |       | (Quality)    | the time     | Watch    |           |
|     |       |              |              | Logs,    |           |
|     |       |              |              | Monitor  |           |
|     |       |              |              | Tours    |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All          | Performance  | Service  | Periodic  |
|     |       | mechanical   | standard is  | calls,   | I         |
|     |       | equipment is | met 98       | work     | nspection |
|     |       | operated in  | percent of   | orders,  | / Daily   |
|     |       | a safe and   | the time     | PM hours |           |
|     |       | efficient    |              |          |           |
|     |       | manner       |              |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | [^30]        |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Pr    | Service      | Performance  | Service  | Review of |
| .1. | ovide | calls and    | standard is  | calls    | Validated |
| 3.2 | Plu   | repairs are  | met no less  | and      | Customer  |
|     | mbing | performed    | than 95      | repair   | C         |
|     | and   | accurately   | percent of   | tickets  | omplaints |
|     | P     | (Quality)    | the time     |          | /         |
|     | ipefi | [^31]        |              |          | As-needed |
|     | tting |              |              |          |           |
|     | Ser   |              |              |          |           |
|     | vices |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All PM is    | Performance  | Service  | Periodic  |
|     |       | performed in | standard is  | calls    | I         |
|     |       | compliance   | met no less  | and      | nspection |
|     |       | with         | than 99      | repair   | / Weekly  |
|     |       | applicable   | percent of   | tickets  |           |
|     |       | guidelines   | the time     |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Service  | Review of |
|     |       | routine      | standard is  | calls    | Validated |
|     |       | calls within | met no less  | and      | Customer  |
|     |       | 24 hours     | than 99      | repair   | C         |
|     |       | (e.g.,       | percent of   | tickets  | omplaints |
|     |       | leaking      | the time     |          | /         |
|     |       | faucet)      |              |          | As-needed |
|     |       |              |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Service  | Review of |
|     |       | emergency    | standard is  | calls    | Validated |
|     |       | calls within | met no less  | and      | Customer  |
|     |       | 15 minutes   | than 90      | repair   | C         |
|     |       | (e.g.,       | percent of   | tickets  | omplaints |
|     |       | plumbing     | the time     |          | /         |
|     |       | system leak  |              |          | As-needed |
|     |       | or           |              |          |           |
|     |       | malfunction) |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Service  | Periodic  |
|     |       | emergency    | standard is  | calls    | I         |
|     |       | calls within | met no less  | and      | nspection |
|     |       | 45 minutes   | than 100     | repair   | / Weekly  |
|     |       | (e.g.,       | percent of   | tickets  |           |
|     |       | plumbing     | the time     |          |           |
|     |       | system leak  |              |          |           |
|     |       | or           |              |          |           |
|     |       | malfunction) |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | PM is in     | Performance  | PM hours | Periodic  |
|     |       | compliance   | standard is  |          | I         |
|     |       | with GSA     | met no less  |          | nspection |
|     |       | scheduled    | than 90      |          | / Weekly  |
|     |       | timeframes   | percent of   |          |           |
|     |       | (Timeliness) | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Repairs are  | Performance  | Repair   | Periodic  |
|     |       | completed    | standard is  | tickets  | I         |
|     |       | within       | met no less  |          | nspection |
|     |       | prescribed   | than 90      |          | / Weekly  |
|     |       | timeframes   | percent of   |          |           |
|     |       | based on DOE | the time     |          |           |
|     |       | HQ SOPs      |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All plumbing | Performance  | Service  | Periodic  |
|     |       | systems are  | standard is  | calls,   | I         |
|     |       | operated in  | met 98       | work     | nspection |
|     |       | a safe and   | percent of   | orders,  | / Daily   |
|     |       | efficient    | the time     | PM hours |           |
|     |       | manner       |              |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | [^32]        |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Pr    | Service      | Performance  | Service  | Review of |
| .1. | ovide | calls and    | standard is  | calls,   | Validated |
| 3.3 | Elect | repairs are  | met no less  | repair   | Customer  |
|     | rical | performed    | than 95      | tickets  | C         |
|     | Ser   | accurately   | percent of   |          | omplaints |
|     | vices |              | the time     |          | /         |
|     |       | (Quality)    |              |          | As-needed |
|     |       | [^33]        |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All PM is    | Performance  | Service  | Periodic  |
|     |       | performed in | standard is  | calls    | I         |
|     |       | compliance   | met 99       | and      | nspection |
|     |       | with         | percent of   | repair   | / Weekly  |
|     |       | applicable   | the time     | tickets, |           |
|     |       | guidelines   |              | PM hours |           |
|     |       | (Quality)    |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Service  | Review of |
|     |       | routine      | standard is  | calls    | Validated |
|     |       | calls within | met no less  | and      | Customer  |
|     |       | 24 hours     | than 99      | repair   | C         |
|     |       | (e.g.,       | percent of   | tickets, | omplaints |
|     |       | replace      | the time     | PM hours | /         |
|     |       | lamp)        |              |          | As-needed |
|     |       |              |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Service  | Review of |
|     |       | emergency    | standard is  | calls    | Validated |
|     |       | calls within | met no less  | and      | Customer  |
|     |       | 15 minutes   | than 90      | repair   | C         |
|     |       | (e.g., loss  | percent of   | tickets, | omplaints |
|     |       | of power)    | the time     | PM Hours | /         |
|     |       | (Timeliness) |              |          | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | PM hours | Periodic  |
|     |       | emergency    | standard is  |          | I         |
|     |       | calls within | met no less  |          | nspection |
|     |       | 45 minutes   | than 100     |          | / Weekly  |
|     |       | (e.g., loss  | percent of   |          |           |
|     |       | of power)    | the time     |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All PM is in | Performance  | PM hours | Periodic  |
|     |       | compliance   | standard is  |          | I         |
|     |       | with GSA     | met 90       |          | nspection |
|     |       | scheduled    | percent of   |          | / Weekly  |
|     |       | timeframes   | the time     |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Repairs are  | Performance  | Repair   | Periodic  |
|     |       | completed    | standard is  | tickets  | I         |
|     |       | within       | met no less  |          | nspection |
|     |       | prescribed   | than 90      |          | / Weekly  |
|     |       | timeframes   | percent of   |          |           |
|     |       | based on DOE | the time     |          |           |
|     |       | HQ SOPs      |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Perform      | Performance  | E        | Random    |
|     |       | tours and    | standard is  | quipment | Sample /  |
|     |       | watches 24   | met no less  | logs,    | As-needed |
|     |       | hours, 7     | than 100     | Daily    |           |
|     |       | days a week  | percent of   | Tour and |           |
|     |       |              | the time     | Watch    |           |
|     |       | (Quality)    |              | Logs,    |           |
|     |       |              |              | Monitor  |           |
|     |       |              |              | Tours    |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All          | Performance  | Service  | Periodic  |
|     |       | electrical   | standard is  | calls,   | I         |
|     |       | systems are  | met 98       | work     | nspection |
|     |       | operated in  | percent of   | orders,  | / Daily   |
|     |       | a safe and   | the time     | PM hours |           |
|     |       | efficient    |              |          |           |
|     |       | manner       |              |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | [^34]        |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Pe    | Service      | Performance  | Service  | Review of |
| .1. | rform | calls and    | standard is  | calls    | Validated |
| 3.4 | Carp  | repairs are  | met no less  | and      | Customer  |
|     | entry | performed    | than 95      | repair   | C         |
|     | Ser   | accurately   | percent of   | tickets  | omplaints |
|     | vices | (Quality)    | the time     |          | /         |
|     |       | ^♣^          |              |          | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All PM is    | Performance  | PM hours | Periodic  |
|     |       | performed in | standard is  |          | I         |
|     |       | compliance   | met no less  |          | nspection |
|     |       | with         | than 100     |          | / Weekly  |
|     |       | applicable   | percent of   |          |           |
|     |       | guidelines   | the time     |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | [^35]        |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Service  | Review of |
|     |       | routine      | standard is  | calls    | Validated |
|     |       | calls within | met no less  | and      | Customer  |
|     |       | 24 hours     | than 99      | repair   | C         |
|     |       | (e.g.,       | percent of   | tickets  | omplaints |
|     |       | replace      | the time     |          | /         |
|     |       | ceiling      |              |          | As-needed |
|     |       | tiles)       |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Service  | Review of |
|     |       | emergency    | standard is  | Calls    | Validated |
|     |       | calls within | met no less  | and      | Customer  |
|     |       | 15 minutes   | than 90      | repair   | C         |
|     |       | (e.g.,       | percent of   | tickets  | omplaints |
|     |       | occupant     | the time     |          | /         |
|     |       | locked out   |              |          | As-needed |
|     |       | of office)   |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | PM hours | Periodic  |
|     |       | emergency    | standard is  |          | I         |
|     |       | calls within | met no less  |          | nspection |
|     |       | 45 minutes   | than 100     |          | / Weekly  |
|     |       | (e.g.,       | percent of   |          |           |
|     |       | occupant     | the time     |          |           |
|     |       | locked out   |              |          |           |
|     |       | of office)   |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | PM is in     | Performance  | PM hours | Periodic  |
|     |       | compliance   | standard is  |          | I         |
|     |       | with GSA     | met no less  |          | nspection |
|     |       | scheduled    | than 90      |          | / Weekly  |
|     |       | timeframes   | percent of   |          |           |
|     |       | (Timeliness) | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Repairs are  | Performance  | Repair   | Periodic  |
|     |       | completed    | standard is  | tickets  | I         |
|     |       | within       | met no less  |          | nspection |
|     |       | prescribed   | than 90      |          | / Weekly  |
|     |       | timeframes   | percent of   |          |           |
|     |       | based on DOE | the time     |          |           |
|     |       | HQ SOPs      |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Cyclical     | Performance  | Hours of | Periodic  |
|     |       | painting is  | standard is  | cyclical | I         |
|     |       | performed    | met 90       | painting | nspection |
|     |       | according to | percent of   |          | / Weekly  |
|     |       | GSA schedule | the time     |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Op    | All boiler   | Performance  | Service  | Periodic  |
| .1. | erate | and chiller  | standard is  | calls,   | I         |
| 3.5 | Hea   | related      | met 100      | work     | nspection |
|     | ting/ | equipment is | percent of   | orders,  | / Daily   |
|     | Ref   | operated and | the time     | PM hours |           |
|     | riger | maintained   |              |          |           |
|     | ation | in a safe    |              |          |           |
|     | Plant | and          |              |          |           |
|     |       | efficient    |              |          |           |
|     |       | operating    |              |          |           |
|     |       | condition    |              |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | [^36]        |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All PM is in | Performance  | PM hours | Periodic  |
|     |       | compliance   | standard is  |          | I         |
|     |       | with         | met 100      |          | nspection |
|     |       | guidelines   | percent of   |          | / Weekly  |
|     |       | (Quality)    | the time     |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | PM is        | Performance  | PM hours | Periodic  |
|     |       | performed    | standard is  |          | I         |
|     |       | according to | met 100      |          | nspection |
|     |       | GSA          | percent of   |          | / Weekly  |
|     |       | scheduled    | the time     |          |           |
|     |       | timeframes   |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | All repairs  | Performance  | Repair   | Periodic  |
|     |       | are          | standard is  | tickets  | I         |
|     |       | performed    | met 100      |          | nspection |
|     |       | such that    | percent of   |          | / Weekly  |
|     |       | the heating/ | the time     |          |           |
|     |       | r            |              |          |           |
|     |       | efrigeration |              |          |           |
|     |       | plant is     |              |          |           |
|     |       | never        |              |          |           |
|     |       | off-line     |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Perform      | Performance  | E        | Random    |
|     |       | tours and    | standard is  | quipment | Sample /  |
|     |       | watches 24   | met no less  | logs,    | As-needed |
|     |       | hours, 7     | than 100     | Daily    |           |
|     |       | days a week  | percent of   | Tour and |           |
|     |       |              | the time     | Watch    |           |
|     |       | (Quality)    |              | Logs,    |           |
|     |       |              |              | Monitor  |           |
|     |       |              |              | Tours    |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Pr    | Customer     | Performance  | PCS and  | Review of |
| .2. | ovide | satisfaction | standard is  | third    | Validated |
| 1.1 | Admi  | (Quality)    | met no less  | party    | Customer  |
|     | nistr | [^37]        | than 98      | rel      | C         |
|     | ation |              | percent of   | ocations | omplaints |
|     | and   |              | the time     |          | and User  |
|     | Manag |              | (i.e., no    |          | Surveys / |
|     | ement |              | more than 2  |          | As-needed |
|     | of    |              | validated    |          |           |
|     | T     |              | complaints   |          |           |
|     | ravel |              | per 100      |          |           |
|     | Manag |              | requests)    |          |           |
|     | ement |              |              |          |           |
|     | Team  |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Regulatory   | Performance  | PCS and  | Periodic  |
|     |       | compliance   | standard is  | third    | I         |
|     |       | (Quality)    | met 100      | party    | nspection |
|     |       |              | percent of   | rel      | /         |
|     |       |              | the time     | ocations | Quarterly |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | PCS requests | Performance  | PCS and  | Periodic  |
|     |       | are reviewed | standard is  | third    | I         |
|     |       | within 24    | met no less  | party    | nspection |
|     |       | hours        | than 95      | rel      | /         |
|     |       | (Timeliness) | percent of   | ocations | Monthly;  |
|     |       |              | the time     |          | Review of |
|     |       |              |              |          | Validated |
|     |       |              |              |          | Customer  |
|     |       |              |              |          | C         |
|     |       |              |              |          | omplaints |
|     |       |              |              |          | /         |
|     |       |              |              |          | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Third party  | Performance  | PCS and  | Periodic  |
|     |       | relocations  | standard is  | third    | I         |
|     |       | requests are | met no less  | party    | nspection |
|     |       | reviewed     | than 99      | rel      | /         |
|     |       | within 3     | percent of   | ocations | Q         |
|     |       | business     | the time     |          | uarterly, |
|     |       | days         |              |          | Review of |
|     |       | (Timeliness) |              |          | Validated |
|     |       |              |              |          | Customer  |
|     |       |              |              |          | C         |
|     |       |              |              |          | omplaints |
|     |       |              |              |          | /         |
|     |       |              |              |          | A         |
|     |       |              |              |          | s-needed, |
|     |       |              |              |          | M         |
|     |       |              |              |          | anagement |
|     |       |              |              |          | In        |
|     |       |              |              |          | formation |
|     |       |              |              |          | System    |
|     |       |              |              |          | Report /  |
|     |       |              |              |          | Monthly   |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Mo    | Level of     | Performance  | Domestic | Review of |
| .2. | nitor | customer     | standard is  | travel   | Validated |
| 1.2 | Activ | satisfaction | met no less  | r        | Customer  |
|     | ities |              | than 98      | equests, | C         |
|     | of    | (Quality)    | percent of   | inter    | omplaints |
|     | Fu    | ^♣^          | the time     | national | and User  |
|     | ll-Se |              | (i.e., no    | travel   | Surveys / |
|     | rvice |              | more than 2  | requests | Per       |
|     | Dom   |              | validated    |          | travel    |
|     | estic |              | complaints   |          | request   |
|     | and   |              | per 100      |          | or        |
|     | Int   |              | requests)    |          | complaint |
|     | ernat |              |              |          |           |
|     | ional |              |              |          |           |
|     | T     |              |              |          |           |
|     | ravel |              |              |          |           |
|     | Opera |              |              |          |           |
|     | tions |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Compliance   | Performance  | Domestic | Periodic  |
|     |       | with         | standard is  | travel   | I         |
|     |       | regulations  | met no less  | r        | nspection |
|     |       |              | than 100     | equests, | /         |
|     |       | (Quality)    | percent of   | inter    | Quarterly |
|     |       |              | the time     | national |           |
|     |       |              |              | travel   |           |
|     |       |              |              | requests |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Turn-around  | Performance  | Domestic | Periodic  |
|     |       | of domestic  | standard is  | travel   | I         |
|     |       | and          | met no less  | r        | nspection |
|     |       | i            | than 95      | equests, | /         |
|     |       | nternational | percent of   | inter    | Q         |
|     |       | travel       | the time     | national | uarterly; |
|     |       | requests are |              | travel   | Review of |
|     |       | completed    |              | requests | Validated |
|     |       | within a     |              |          | Customer  |
|     |       | reasonable   |              |          | C         |
|     |       | timeframe    |              |          | omplaints |
|     |       | (i.e.        |              |          | /         |
|     |       | immediate    |              |          | As-needed |
|     |       | for same day |              |          |           |
|     |       | request      |              |          |           |
|     |       | versus       |              |          |           |
|     |       | several      |              |          |           |
|     |       | business     |              |          |           |
|     |       | days for     |              |          |           |
|     |       | n            |              |          |           |
|     |       | on-immediate |              |          |           |
|     |       | requests)    |              |          |           |
|     |       | (Timeliness) |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | M     | Level of     | Performance  | P        | Periodic  |
| .2. | anage | customer     | standard is  | assports | I         |
| 1.3 | Off   | satisfaction | met no less  | and      | nspection |
|     | icial |              | than 98      | visas    | /         |
|     | US    | (Quality)    | percent of   |          | Q         |
|     | Pass  | [^38]        | the time     |          | uarterly; |
|     | ports |              | (i.e., no    |          | Review of |
|     | and   |              | more than 2  |          | Validated |
|     | Visas |              | validated    |          | Customer  |
|     | for   |              | complaints   |          | C         |
|     | DOE   |              | per 100      |          | omplaints |
|     | Pers  |              | items        |          | /         |
|     | onnel |              | handled)     |          | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Compliance   | Performance  | P        | Periodic  |
|     |       | with         | standard is  | assports | I         |
|     |       | regulations  | met no less  | and      | nspection |
|     |       |              | than 100     | visas    | /         |
|     |       | (Quality)    | percent of   |          | Quarterly |
|     |       |              | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Turn-around  | Performance  | P        | Periodic  |
|     |       | of passports | standard is  | assports | I         |
|     |       | and visas    | met no less  | and      | nspection |
|     |       | issue        | than 98      | visas    | /         |
|     |       | requests are | percent of   |          | Q         |
|     |       | completed    | the time     |          | uarterly; |
|     |       | within a     |              |          | Review of |
|     |       | prescribed   |              |          | Validated |
|     |       | timeframe    |              |          | Customer  |
|     |       | (i.e.        |              |          | C         |
|     |       | immediate    |              |          | omplaints |
|     |       | for same day |              |          | /         |
|     |       | request      |              |          | As-needed |
|     |       | versus       |              |          |           |
|     |       | several      |              |          |           |
|     |       | business     |              |          |           |
|     |       | days for     |              |          |           |
|     |       | n            |              |          |           |
|     |       | on-immediate |              |          |           |
|     |       | requests)    |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | M     | Vehicles are | Performance  | L        | Periodic  |
| .2. | anage | accurately   | standard is  | og-outs, | I         |
| 2.1 | U-    | tracked      | met no less  | vehicles | nspection |
|     | Drive | (log         | than 100     | in fleet | /         |
|     | Pr    | -in/log-out, | percent of   |          | Quarterly |
|     | ogram | fuel) and    | the time     |          |           |
|     |       | accounted    |              |          |           |
|     |       | for daily    |              |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Availability | Performance  | L        | Periodic  |
|     |       | of fleet     | standard is  | og-outs, | I         |
|     |       | vehicles     | met no less  | vehicles | nspection |
|     |       |              | than 80      | in fleet | /         |
|     |       | (Quality)    | percent of   |          | Quarterly |
|     |       |              | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Response     | Performance  | L        | Review of |
|     |       | time is      | standard is  | og-outs, | Validated |
|     |       | within 1     | met no less  | vehicles | Customer  |
|     |       | hour of      | than 98      | in fleet | C         |
|     |       | receipt of   | percent of   |          | omplaints |
|     |       | request      | the time     |          | /         |
|     |       | (Timeliness) |              |          | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Pr    | Availability | Performance  | Trip     | Periodic  |
| .2. | ovide | of fleet     | standard is  | requests | I         |
| 2.2 | G     | vehicles and | met no less  | c        | nspection |
|     | round | drivers      | than 95      | ompleted | /         |
|     | Tran  | (Quality)    | percent of   | (for     | Quarterly |
|     | sport |              | the time     | exe      |           |
|     | ation |              |              | cutives) |           |
|     | Ser   |              |              |          |           |
|     | vices |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Level of     | Performance  | Trip     | Review of |
|     |       | customer     | standard is  | requests | Validated |
|     |       | satisfaction | met no less  | c        | Customer  |
|     |       |              | than 98      | ompleted | C         |
|     |       | (Quality)    | percent of   | (for     | omplaints |
|     |       | ^♣^          | the time     | exe      | /         |
|     |       |              | (i.e., no    | cutives) | As-needed |
|     |       |              | more than 2  |          |           |
|     |       |              | validated    |          |           |
|     |       |              | complaints   |          |           |
|     |       |              | per 100      |          |           |
|     |       |              | requests)    |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Compliance   | Performance  | Trip     | Periodic  |
|     |       | with all     | standard is  | requests | I         |
|     |       | applicable   | met no less  | c        | nspection |
|     |       | regulations  | than 100     | ompleted | /         |
|     |       | (security,   | percent of   | (for     | Quarterly |
|     |       | procedures   | the time     | exe      |           |
|     |       | etc)         |              | cutives) |           |
|     |       | (Quality)    |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Trip     | Review of |
|     |       | customer     | standard is  | requests | Validated |
|     |       | requests     | met no less  | c        | Customer  |
|     |       | immediately  | than 95      | ompleted | C         |
|     |       | upon receipt | percent of   | (for     | omplaints |
|     |       | of requests  | the time     | exe      | /         |
|     |       | (Timeliness) |              | cutives) | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Pr    | Systems are  | Performance  | Tra      | Periodic  |
| .2. | ovide | operating    | standard is  | nsportat | I         |
| 3.1 | Tran  | and          | met at least | ion-Area | nspection |
|     | sport | available    | 95 percent   | Systems  | /         |
|     | ation | (Quality)    | of the time  |          | Semi      |
|     | -Area | [^39]        |              |          | -annually |
|     | Sy    |              |              |          |           |
|     | stems |              |              |          |           |
|     | Su    |              |              |          |           |
|     | pport |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Respond to   | Performance  | Tra      | As Needed |
|     |       | issues and   | standard is  | nsportat | based on  |
|     |       | problems     | met at least | ion-Area | level of  |
|     |       | within one   | 95 percent   | Systems  | activity  |
|     |       | business day | of the time  |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Pr    | Accuracy of  | Performance  | Analyses | Random    |
| .2. | ovide | analyses and | standard is  | and data | Sampling  |
| 3.2 | Manag | data         | met no less  | c        | /         |
|     | ement |              | than 95      | ollected | As-needed |
|     | and   | (Quality)    | percent of   |          |           |
|     | Admi  |              | the time     |          |           |
|     | nistr |              |              |          |           |
|     | ative |              |              |          |           |
|     | Ser   |              |              |          |           |
|     | vices |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Compliance   | Performance  | Level of | Periodic  |
|     |       | with         | standard is  | effort   | I         |
|     |       | regulations  | met no less  |          | nspection |
|     |       | (classified) | than 100     |          | / Monthly |
|     |       | (Quality)    | percent of   |          |           |
|     |       |              | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Turn-around  | Performance  | V        | Review of |
|     |       | time for     | standard is  | alidated | Validated |
|     |       | requested    | met at least | Customer | Customer  |
|     |       | data is      | 95 percent   | Co       | C         |
|     |       | within       | of the time  | mplaints | omplaints |
|     |       | negotiated   |              |          | /         |
|     |       | timeframe    |              |          | As-needed |
|     |       | (Timeliness) |              |          |           |
|     |       | [^40]        |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Mo    | Accuracy of  | Performance  | Vehicles | Periodic  |
| .2. | nitor | reports      | standard is  | m        | I         |
| 4.1 | and   |              | met no less  | onitored | nspection |
|     | Track | (Quality)    | than 95      |          | /         |
|     | Fleet |              | percent of   |          | Semi      |
|     | Act   |              | the time     |          | -annually |
|     | ivity |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Accuracy of  | Performance  | Vehicles | Periodic  |
|     |       | database     | standard is  | m        | I         |
|     |       | system       | met no less  | onitored | nspection |
|     |       | (FMIS)       | than 95      |          | /         |
|     |       | (Quality)    | percent of   |          | Semi      |
|     |       | ^♣^          | the time     |          | -annually |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Updated and  | Performance  | Vehicles | Random    |
|     |       | available    | standard is  | m        | Sampling  |
|     |       | accurate     | met no less  | onitored | /         |
|     |       | information  | than 95      |          | Semi      |
|     |       | (Timeliness) | percent of   |          | -annually |
|     |       | ^♣^          | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Reports are  | Performance  | Vehicles | Review of |
|     |       | produced     | standard is  | m        | Validated |
|     |       | within       | met no less  | onitored | Customer  |
|     |       | prescribed   | than 90      |          | C         |
|     |       | deadlines    | percent of   |          | omplaints |
|     |       | (Timeliness) | the time     |          | /         |
|     |       |              |              |          | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Co    | Accuracy of  | Performance  | Q        | Periodic  |
| .2. | nduct | inventories  | standard is  | uarterly | I         |
| 4.2 | He    |              | met no less  | inve     | nspection |
|     | adqua | (Quality)    | than 100     | ntories, | /         |
|     | rters | ^♣^          | percent of   | vehicle  | Semi      |
|     | Fleet |              | the time     | regist   | -annually |
|     | Manag |              |              | rations, |           |
|     | ement |              |              | l        |           |
|     | Activ |              |              | icensing |           |
|     | ities |              |              | and      |           |
|     |       |              |              | renewals |           |
|     |       |              |              | (co      |           |
|     |       |              |              | mbined), |           |
|     |       |              |              | annual   |           |
|     |       |              |              | reports, |           |
|     |       |              |              | invest   |           |
|     |       |              |              | igations |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Accuracy of  | Performance  | Q        | Periodic  |
|     |       | OMB/GSA      | standard is  | uarterly | I         |
|     |       | reports      | met no less  | inve     | nspection |
|     |       |              | than 95      | ntories, | /         |
|     |       | (Quality)    | percent of   | vehicle  | Semi      |
|     |       |              | the time     | regist   | -annually |
|     |       |              |              | rations, |           |
|     |       |              |              | l        |           |
|     |       |              |              | icensing |           |
|     |       |              |              | and      |           |
|     |       |              |              | renewals |           |
|     |       |              |              | (co      |           |
|     |       |              |              | mbined), |           |
|     |       |              |              | annual   |           |
|     |       |              |              | reports, |           |
|     |       |              |              | invest   |           |
|     |       |              |              | igations |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Accuracy of  | Performance  | Q        | Periodic  |
|     |       | r            | standard is  | uarterly | I         |
|     |       | egistrations | met no less  | inve     | nspection |
|     |       | / licensing  | than 100     | ntories, | /         |
|     |       |              | percent of   | vehicle  | Semi      |
|     |       | (Quality)    | the time     | regist   | -annually |
|     |       | [^41]        |              | rations, |           |
|     |       |              |              | l        |           |
|     |       |              |              | icensing |           |
|     |       |              |              | and      |           |
|     |       |              |              | renewals |           |
|     |       |              |              | (co      |           |
|     |       |              |              | mbined), |           |
|     |       |              |              | annual   |           |
|     |       |              |              | reports, |           |
|     |       |              |              | invest   |           |
|     |       |              |              | igations |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Accuracy of  | Performance  | Q        | Periodic  |
|     |       | in           | standard is  | uarterly | I         |
|     |       | vestigations | met no less  | inve     | nspection |
|     |       |              | than 95      | ntories, | /         |
|     |       | (Quality)    | percent of   | vehicle  | Semi      |
|     |       |              | the time     | regist   | -annually |
|     |       |              |              | rations, |           |
|     |       |              |              | l        |           |
|     |       |              |              | icensing |           |
|     |       |              |              | and      |           |
|     |       |              |              | renewals |           |
|     |       |              |              | (co      |           |
|     |       |              |              | mbined), |           |
|     |       |              |              | annual   |           |
|     |       |              |              | reports, |           |
|     |       |              |              | invest   |           |
|     |       |              |              | igations |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Compliance   | Performance  | Q        | Periodic  |
|     |       |              | standard is  | uarterly | I         |
|     |       | (Quality)    | met no less  | inve     | nspection |
|     |       |              | than 98      | ntories, | / Monthly |
|     |       |              | percent of   | vehicle  |           |
|     |       |              | the time     | regist   |           |
|     |       |              |              | rations, |           |
|     |       |              |              | l        |           |
|     |       |              |              | icensing |           |
|     |       |              |              | and      |           |
|     |       |              |              | r        |           |
|     |       |              |              | enewals, |           |
|     |       |              |              | annual   |           |
|     |       |              |              | reports, |           |
|     |       |              |              | invest   |           |
|     |       |              |              | igations |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Reports,     | Performance  | Q        | Periodic  |
|     |       | r            | standard is  | uarterly | I         |
|     |       | egistrations | met no less  | inve     | nspection |
|     |       | / licensing, | than 98      | ntories, | /         |
|     |       | and          | percent of   | vehicle  | Semi      |
|     |       | i            | the time     | regist   | -annually |
|     |       | nvestigation |              | rations, |           |
|     |       | filings etc. |              | l        |           |
|     |       | are          |              | icensing |           |
|     |       | submitted    |              | and      |           |
|     |       | within       |              | renewals |           |
|     |       | prescribed   |              | (co      |           |
|     |       | deadlines    |              | mbined), |           |
|     |       | (Timeliness) |              | annual   |           |
|     |       |              |              | reports, |           |
|     |       |              |              | invest   |           |
|     |       |              |              | igations |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Response     | Performance  | Q        | Review of |
|     |       | time to      | standard is  | uarterly | Validated |
|     |       | technical    | met no less  | inve     | Customer  |
|     |       | issues       | than 95      | ntories, | C         |
|     |       | within 3     | percent of   | vehicle  | omplaints |
|     |       | business     | the time     | regist   | /         |
|     |       | days         |              | rations, | As-needed |
|     |       | (Timeliness) |              | l        |           |
|     |       |              |              | icensing |           |
|     |       |              |              | and      |           |
|     |       |              |              | renewals |           |
|     |       |              |              | (co      |           |
|     |       |              |              | mbined), |           |
|     |       |              |              | annual   |           |
|     |       |              |              | reports, |           |
|     |       |              |              | invest   |           |
|     |       |              |              | igations |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | M     | Availability | Performance  | Vehicles | Periodic  |
| .2. | anage | of fleet     | standard is  | in fleet | I         |
| 4.3 | Ve    | vehicles     | met no less  |          | nspection |
|     | hicle | (Quality)    | than 80      |          | /         |
|     | M     | [^42]        | percent of   |          | Quarterly |
|     | ainte |              | the time     |          |           |
|     | nance |              |              |          |           |
|     | Pr    |              |              |          |           |
|     | ogram |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Vehicles     | Performance  | Vehicles | Periodic  |
|     |       | managed in   | standard is  | in fleet | I         |
|     |       | compliance   | met no less  |          | nspection |
|     |       | with         | than 98      |          | /         |
|     |       | regulations  | percent of   |          | Quarterly |
|     |       | (Quality)    | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Vehicle      | Performance  | Vehicles | Periodic  |
|     |       | maintenance  | standard is  | in fleet | I         |
|     |       | is within    | met no less  |          | nspection |
|     |       | GSA          | than 95      |          | /         |
|     |       | schedules    | percent of   |          | Quarterly |
|     |       | (Timeliness) | the time     |          |           |
|     |       | [^43]        |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Vehicles are | Performance  | Vehicles | Periodic  |
|     |       | rotated      | standard is  | in fleet | I         |
|     |       | within GSA   | met no less  |          | nspection |
|     |       | schedules    | than 98      |          | /         |
|     |       | (Timeliness) | percent of   |          | Quarterly |
|     |       |              | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Re    | All items    | Performance  | Requ     | Random    |
| .3. | ceive | are tagged,  | standard is  | isitions | Sampling  |
| 1.1 | and   | secured, and | met no less  | p        | /         |
|     | S     | held until   | than 99      | rocessed | As-needed |
|     | ecure | distribution | percent of   | (annual) |           |
|     | Per   | (Quality)    | the time     |          |           |
|     | sonal | ^♣^          |              |          |           |
|     | Pro   |              |              |          |           |
|     | perty |              |              |          |           |
|     | Prior |              |              |          |           |
|     | to    |              |              |          |           |
|     | Di    |              |              |          |           |
|     | strib |              |              |          |           |
|     | ution |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Items are    | Performance  | Requ     | Random    |
|     |       | responded to | standard is  | isitions | Sampling  |
|     |       | immediately  | met no less  | p        | /         |
|     |       | (Timeliness) | than 99      | rocessed | As-needed |
|     |       |              | percent of   | (annual) |           |
|     |       |              | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Pr    | Regulatory   | Performance  | Property | Periodic  |
| .3. | ovide | compliance   | standard is  | items    | I         |
| 1.2 | P     | (Quality)    | met no less  | p        | nspection |
|     | rocur |              | than 100     | urchased | / Monthly |
|     | ement |              | percent of   |          |           |
|     | Su    |              | the time     |          |           |
|     | pport |              |              |          |           |
|     | Ser   |              |              |          |           |
|     | vices |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Accuracy of  | Performance  | Property | Periodic  |
|     |       | data         | standard is  | items    | I         |
|     |       | (Quality)    | met no less  | p        | nspection |
|     |       | ^♣^          | than 98      | urchased | / Monthly |
|     |       |              | percent of   |          |           |
|     |       |              | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Response     | Performance  | Property | Periodic  |
|     |       | time to      | standard is  | items    | I         |
|     |       | requisitions | met no less  | p        | nspection |
|     |       | is within    | than 90      | urchased | /         |
|     |       | one business | percent of   |          | Quarterly |
|     |       | day          | the time     |          |           |
|     |       | (Timeliness) |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Orders are   | Performance  | Property | Periodic  |
|     |       | filled       | standard is  | items    | I         |
|     |       | within       | met no less  | p        | nspection |
|     |       | determined   | than 90      | urchased | /         |
|     |       | timeframes   | percent of   |          | Quarterly |
|     |       | (Timeliness) | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Pr    | Regulatory   | Performance  | Inv      | Periodic  |
| .3. | ovide | compliance   | standard is  | entories | I         |
| 1.3 | Inve  | (Quality)    | met no less  | and      | nspection |
|     | ntory |              | than 100     | property | /         |
|     | Manag |              | percent of   | items    | Semi      |
|     | ement |              | the time     | inv      | -annually |
|     |       |              |              | entoried |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Accuracy of  | Performance  | Inv      | Periodic  |
|     |       | data         | standard is  | entories | I         |
|     |       | (Quality)    | met no less  | and      | nspection |
|     |       | ^♣^          | than 98      | property | /         |
|     |       |              | percent of   | items    | Semi      |
|     |       |              | the time     | inv      | -annually |
|     |       |              |              | entoried |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Physical     | Performance  | Inv      | Periodic  |
|     |       | Inventories  | standard is  | entories | I         |
|     |       | completed    | met no less  | and      | nspection |
|     |       | within five  | than 90      | property | /         |
|     |       | business     | percent of   | items    | Quarterly |
|     |       | days         | the time     | inv      |           |
|     |       | (Timeliness) |              | entoried |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Re           | Performance  | Inv      | Periodic  |
|     |       | conciliation | standard is  | entories | I         |
|     |       | process      | met no less  | and      | nspection |
|     |       | completed    | than 95      | property | /         |
|     |       | within 15    | percent of   | items    | Quarterly |
|     |       | business     | the time     | inv      |           |
|     |       | days         |              | entoried |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Pr    | Accuracy of  | Performance  | Items    | Random    |
| .3. | ovide | work (for    | standard is  | tran     | Sampling  |
| 1.4 | Manag | transfers)   | met no less  | sferred, | /         |
|     | ement |              | than 95      | donated, | Quarterly |
|     | and   | (Quality)    | percent of   | e        |           |
|     | Admi  | [^44]        | the time     | xcesses, |           |
|     | nistr |              |              | or       |           |
|     | ation |              |              | exchange |           |
|     | of    |              |              | sale     |           |
|     | Pro   |              |              |          |           |
|     | perty |              |              |          |           |
|     | D     |              |              |          |           |
|     | ispos |              |              |          |           |
|     | ition |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Turn-around  | Performance  | Items    | Random    |
|     |       | of transfers | standard is  | tran     | Sampling  |
|     |       | or disposal  | met no less  | sferred, | /         |
|     |       | is within 24 | than 95      | donated, | Quarterly |
|     |       | business     | percent of   | e        |           |
|     |       | days after   | the time     | xcesses, |           |
|     |       | GSA decision |              | or       |           |
|     |       | (Timeliness) |              | exchange |           |
|     |       |              |              | sale     |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Pr    | Accuracy of  | Performance  | User     | Review Of |
| .3. | ovide | training     | standard is  | surveys  | Training  |
| 1.5 | Pro   | based on     | met no less  |          | Class     |
|     | perty | relevant     | than 95      |          | User      |
|     | Manag | material     | percent of   |          | Surveys / |
|     | ement | (Quality)    | the time     |          | As-needed |
|     | Tra   |              |              |          |           |
|     | ining |              |              |          |           |
|     | to    |              |              |          |           |
|     | A     |              |              |          |           |
|     | ccoun |              |              |          |           |
|     | table |              |              |          |           |
|     | Pro   |              |              |          |           |
|     | perty |              |              |          |           |
|     | Repre |              |              |          |           |
|     | senta |              |              |          |           |
|     | tives |              |              |          |           |
|     | and   |              |              |          |           |
|     | Admi  |              |              |          |           |
|     | nistr |              |              |          |           |
|     | ative |              |              |          |           |
|     | Off   |              |              |          |           |
|     | icers |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Overall      | Performance  | Customer | Periodic  |
|     |       | performance  | standard is  | co       | I         |
|     |       | of all APRs  | met no less  | mplaints | nspection |
|     |       | and AOs      | than 95      |          | /         |
|     |       | meets        | percent of   |          | Q         |
|     |       | defined      | the time     |          | uarterly; |
|     |       | performance  |              |          | Review of |
|     |       | standards of |              |          | customer  |
|     |       | property     |              |          | c         |
|     |       | management   |              |          | omplaints |
|     |       | task areas   |              |          | /         |
|     |       | (i.e.        |              |          | As-needed |
|     |       | receive and  |              |          |           |
|     |       | secure       |              |          |           |
|     |       | personal     |              |          |           |
|     |       | property,    |              |          |           |
|     |       | provide      |              |          |           |
|     |       | inventory    |              |          |           |
|     |       | management)  |              |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Customer     | Performance  | F        | Review of |
|     |       | prescribed   | standard is  | urniture | Validated |
|     |       | time         | met no less  | and      | Customer  |
|     |       | requirements | than 95      | office   | C         |
|     |       | are met      | percent of   | e        | omplaints |
|     |       | (Timeliness) | the time     | quipment | /         |
|     |       |              |              |          | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | M     | Compliance   | Performance  | F        | Periodic  |
| .3. | anage | to           | standard is  | urniture | I         |
| 1.6 | Furn  | Regulations  | met no less  | p        | nspection |
|     | iture | (Quality)    | than 98      | rocessed | /         |
|     | Reu   |              | percent of   |          | Quarterly |
|     | tiliz |              | the time     |          |           |
|     | ation |              |              |          |           |
|     | Ser   |              |              |          |           |
|     | vices |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Customer     | Performance  | F        | Periodic  |
|     |       | satisfaction | standard is  | urniture | I         |
|     |       | (Quality)    | met no less  | p        | nspection |
|     |       | [^45]        | than 95      | rocessed | /         |
|     |       |              | percent of   |          | Quarterly |
|     |       |              | the time     |          |           |
|     |       |              | (i.e., no    |          |           |
|     |       |              | more than 5  |          |           |
|     |       |              | validated    |          |           |
|     |       |              | complaints   |          |           |
|     |       |              | per 100      |          |           |
|     |       |              | items        |          |           |
|     |       |              | handled)     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Completeness | Performance  | F        | Review of |
|     |       | of furniture | standard is  | urniture | Validated |
|     |       | processing   | met no less  | p        | Customer  |
|     |       | (Quality)    | than 95      | rocessed | C         |
|     |       | [^46]        | percent of   |          | omplaints |
|     |       |              | the time     |          | /         |
|     |       |              |              |          | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Response     | Performance  | F        | Periodic  |
|     |       | times to     | standard is  | urniture | I         |
|     |       | requests are | met no less  | p        | nspection |
|     |       | within       | than 95      | rocessed | /         |
|     |       | negotiated   | percent of   |          | Quarterly |
|     |       | timeframe    | the time     |          |           |
|     |       | with         |              |          |           |
|     |       | customer     |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Furniture    | Performance  | F        | Periodic  |
|     |       | items        | standard is  | urniture | I         |
|     |       | processed    | met no less  | p        | nspection |
|     |       | within 5     | than 90      | rocessed | /         |
|     |       | business     | percent of   |          | Quarterly |
|     |       | days         | the time     |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Furniture    | Performance  | F        | Periodic  |
|     |       | items        | standard is  | urniture | I         |
|     |       | processed    | met no less  | p        | nspection |
|     |       | and disposed | than 95      | rocessed | /         |
|     |       | of within    | percent of   |          | Quarterly |
|     |       | GSA          | the time     |          |           |
|     |       | prescribed   |              |          |           |
|     |       | schedule     |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Furniture    | Performance  | F        | Periodic  |
|     |       | items        | standard is  | urniture | I         |
|     |       | processed    | met no less  | p        | nspection |
|     |       | and          | than 95      | rocessed | /         |
|     |       | refurbished  | percent of   |          | Quarterly |
|     |       | within 30    | the time     |          |           |
|     |       | days of      |              |          |           |
|     |       | receipt      |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Pr    | Customer     | Performance  | Print    | Review of |
| .3. | ovide | satisfaction | standard is  | jobs     | Validated |
| 2.1 | Pri   | based on the | met no less  | p        | Customer  |
|     | nting | number of    | than 98      | rocessed | C         |
|     | Ser   | validated    | percent of   |          | omplaints |
|     | vices | customer     | the time     |          | /         |
|     |       | complaints   | (i.e., no    |          | As-needed |
|     |       | received     | more than 2  |          |           |
|     |       | (Quality)    | validated    |          |           |
|     |       | ^♣^          | complaints   |          |           |
|     |       |              | per 100      |          |           |
|     |       |              | requests)    |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Compliance   | Performance  | Print    | Review of |
|     |       | to           | standard is  | jobs     | Validated |
|     |       | regulations  | met 100      | p        | Customer  |
|     |       | (Quality)    | percent of   | rocessed | C         |
|     |       |              | the time     |          | omplaints |
|     |       |              |              |          | / Daily   |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | No reprints  | Performance  | Print    | 100%      |
|     |       | due to       | standard is  | jobs     | In        |
|     |       | incorrect    | met no less  | p        | spection, |
|     |       | specs        | than 98      | rocessed | Review of |
|     |       | (Quality)    | percent of   |          | Validated |
|     |       |              | the time     |          | Customer  |
|     |       |              |              |          | Co        |
|     |       |              |              |          | mplaints, |
|     |       |              |              |          | User      |
|     |       |              |              |          | Surveys/  |
|     |       |              |              |          | Daily, As |
|     |       |              |              |          | Needed    |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Response     | Performance  | Print    | Review of |
|     |       | time is      | standard is  | jobs     | Validated |
|     |       | within 24    | met no less  | p        | Customer  |
|     |       | hours        | than 95      | rocessed | C         |
|     |       | (Timeliness) | percent of   |          | omplaints |
|     |       |              | the time     |          | /         |
|     |       |              |              |          | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Production   | Performance  | Print    | Review of |
|     |       | time is      | standard is  | jobs     | Validated |
|     |       | within set   | met no less  | p        | Customer  |
|     |       | timeframe    | than 98      | rocessed | C         |
|     |       | (Timeliness) | percent of   |          | omplaints |
|     |       |              | the time     |          | / Daily   |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | M     | No more than | Performance  | Print    | Periodic  |
| .3. | anage | one penalty  | standard is  | jobs     | I         |
| 2.2 | Pri   | per year due | met no less  | p        | nspection |
|     | nting | to incorrect | than 95      | rocessed | /         |
|     | Ser   | payments     | percent of   |          | Quarterly |
|     | vices | (Quality)    | the time     |          |           |
|     | Opera | [^47]        |              |          |           |
|     | tions |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Vendor       | Performance  | Print    | Periodic  |
|     |       | performance  | standard is  | jobs     | I         |
|     |       | meets        | met no less  | p        | nspection |
|     |       | relationship | than 95      | rocessed | /         |
|     |       | goals and    | percent of   |          | Quarterly |
|     |       | requirements | the time     |          |           |
|     |       | (Quality)    |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | OPAC filings | Performance  | Print    | Periodic  |
|     |       | are          | standard is  | jobs     | I         |
|     |       | submitted on | met no less  | p        | nspection |
|     |       | or before    | than 98      | rocessed | /         |
|     |       | required     | percent of   |          | Quarterly |
|     |       | dates        | the time     |          |           |
|     |       |              |              |          |           |
|     |       | (Timeliness) |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Response     | Performance  | Print    | Other /   |
|     |       | time (of     | standard is  | jobs     | As-needed |
|     |       | vendor) to   | met no less  | p        |           |
|     |       | project      | than 95      | rocessed |           |
|     |       | requests     | percent of   |          |           |
|     |       | requirements | the time     |          |           |
|     |       |              |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Co    | Inventories  | Performance  | Inv      | 100%      |
| .3. | nduct | are accurate | standard is  | entories | In        |
| 3.1 | Inve  | (Quality)    | met no less  |          | ventories |
|     | ntory | ^♣^          | than 98      |          | /         |
|     | of    |              | percent of   |          | Quarterly |
|     | C     |              | the time     |          |           |
|     | opier |              |              |          |           |
|     | Sup   |              |              |          |           |
|     | plies |              |              |          |           |
|     | and   |              |              |          |           |
|     | Equi  |              |              |          |           |
|     | pment |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Meter        | Performance  | Meter    | Random    |
|     |       | readings are | standard is  | readings | Sampling  |
|     |       | accurate     | met no less  |          | /         |
|     |       | (Quality)    | than 99      |          | As-needed |
|     |       | ^♣^          | percent of   |          |           |
|     |       |              | the time     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Inventories  | Performance  | Inv      | 100%      |
|     |       | are          | standard is  | entories | In        |
|     |       | conducted    | met 100      |          | ventories |
|     |       | prior to     | percent of   |          | /         |
|     |       | quarterly    | the time     |          | Quarterly |
|     |       | reviews      |              |          |           |
|     |       | (Timeliness) |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Meter        | Performance  | Meter    | Random    |
|     |       | readings are | standard is  | readings | Sampling  |
|     |       | completed    | met no less  |          | /         |
|     |       | prior to     | than 98      |          | As-needed |
|     |       | vendor       | percent of   |          |           |
|     |       | report       | the time     |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Pr    | Surveys and  | Performance  | Surveys  | Periodic  |
| .3. | ovide | analyses are | standard is  | and      | I         |
| 3.2 | C     | complete and | met no less  | analyses | nspection |
|     | opier | thorough     | than 95      |          | /         |
|     | P     |              | percent of   |          | Annually; |
|     | erfor | (Quality)    | the time     |          | Review of |
|     | mance | [^48]        |              |          | Validated |
|     | Su    |              |              |          | Customer  |
|     | pport |              |              |          | C         |
|     | and   |              |              |          | omplaints |
|     | Ana   |              |              |          | / As      |
|     | lysis |              |              |          | Needed    |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Surveys and  | Performance  | Surveys  | Periodic  |
|     |       | analyses are | standard is  | and      | I         |
|     |       | completed in | met no less  | analyses | nspection |
|     |       | accordance   | than 95      |          | /         |
|     |       | with         | percent of   |          | Annually; |
|     |       | department   | the time     |          | Review of |
|     |       | timeframes   |              |          | Validated |
|     |       | (Timeliness) |              |          | Customer  |
|     |       |              |              |          | C         |
|     |       |              |              |          | omplaints |
|     |       |              |              |          | / As      |
|     |       |              |              |          | Needed    |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Pr    | Level of     | Performance  | Copiers, | Review of |
| .3. | ovide | customer     | standard is  | service  | Validated |
| 3.3 | C     | satisfaction | met no less  | co       | Customer  |
|     | opier | is           | than 95      | ntracts, | C         |
|     | Sup   | satisfactory | percent of   | copier   | omplaints |
|     | port, | or above,    | the time     | acqui    | /         |
|     | Logis | where        |              | sitions, | Annually; |
|     | tics, | satisfactory |              | copier   |           |
|     | and   | is no more   |              | relo     | User      |
|     | D     | than 5       |              | cations, | Survey /  |
|     | ispos | validated    |              | copier   | As-needed |
|     | ition | complaints   |              | tr       |           |
|     | Ser   | per year     |              | ade-ins, |           |
|     | vices |              |              | training |           |
|     |       | (Quality)    |              | sessions |           |
|     |       | [^49]        |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Copier       | Performance  | Copiers, | Review of |
|     |       | ac           | standard is  | service  | Validated |
|     |       | quisitions - | met no less  | co       | Customer  |
|     |       | Response     | than 95      | ntracts, | C         |
|     |       | time to      | percent of   | copier   | omplaints |
|     |       | office or    | the time     | acqui    | /         |
|     |       | organization |              | sitions, | Annually; |
|     |       | needs is     |              | copier   |           |
|     |       | within 1     |              | relo     | User      |
|     |       | business day |              | cations, | Survey /  |
|     |       | of request   |              | copier   | As-needed |
|     |       |              |              | tr       |           |
|     |       | (Timeliness) |              | ade-ins, |           |
|     |       |              |              | training |           |
|     |       |              |              | sessions |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Copier       | Performance  | Copiers, | Review of |
|     |       | r            | standard is  | service  | Validated |
|     |       | elocations - | met no less  | co       | Customer  |
|     |       | Response     | than 95      | ntracts, | C         |
|     |       | time to      | percent of   | copier   | omplaints |
|     |       | office or    | the time     | acqui    | /         |
|     |       | organization |              | sitions, | Annually; |
|     |       | needs is     |              | copier   |           |
|     |       | within 1     |              | relo     | User      |
|     |       | business day |              | cations, | Survey /  |
|     |       | of request   |              | copier   | As-needed |
|     |       | (Timeliness) |              | tr       |           |
|     |       |              |              | ade-ins, |           |
|     |       |              |              | training |           |
|     |       |              |              | sessions |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Copier       | Performance  | Copiers, | Review of |
|     |       | trade-ins -  | standard is  | service  | Validated |
|     |       | Response     | met no less  | co       | Customer  |
|     |       | time to      | than 95      | ntracts, | C         |
|     |       | office or    | percent of   | copier   | omplaints |
|     |       | organization | the time     | acqui    | /         |
|     |       | needs is     |              | sitions, | Annually; |
|     |       | within one   |              | copier   |           |
|     |       | business day |              | relo     | User      |
|     |       | of request   |              | cations, | Survey /  |
|     |       | (Timeliness) |              | copier   | As-needed |
|     |       |              |              | tr       |           |
|     |       |              |              | ade-ins, |           |
|     |       |              |              | training |           |
|     |       |              |              | sessions |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Copier       | Performance  | Copiers, | Review of |
|     |       | maintenance  | standard is  | service  | Validated |
|     |       | service      | met no less  | co       | Customer  |
|     |       | calls -      | than 95      | ntracts, | C         |
|     |       | Response     | percent of   | copier   | omplaints |
|     |       | time to      | the time     | acqui    | /         |
|     |       | office or    |              | sitions, | Annually; |
|     |       | organization |              | copier   |           |
|     |       | needs is     |              | relo     | User      |
|     |       | within one   |              | cations, | Survey /  |
|     |       | hour of      |              | copier   | As-needed |
|     |       | request      |              | tr       |           |
|     |       | (Timeliness) |              | ade-ins, |           |
|     |       |              |              | training |           |
|     |       |              |              | sessions |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Training     | Performance  | Copiers, | Review of |
|     |       | sessions -   | standard is  | service  | Validated |
|     |       | Response     | met no less  | co       | Customer  |
|     |       | time to      | than 95      | ntracts, | C         |
|     |       | office or    | percent of   | copier   | omplaints |
|     |       | organization | the time     | acqui    | /         |
|     |       | needs is     |              | sitions, | Annually; |
|     |       | upon receipt |              | copier   |           |
|     |       | of new       |              | relo     | User      |
|     |       | copier or on |              | cations, | Survey /  |
|     |       | an as-needed |              | copier   | As-needed |
|     |       | basis        |              | tr       |           |
|     |       |              |              | ade-ins, |           |
|     |       | (Timeliness) |              | training |           |
|     |       |              |              | sessions |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Pr    | Monthly      | Performance  | Monthly  | Periodic  |
| .3. | ovide | reports and  | standard is  | reports  | I         |
| 3.4 | C     | job tracking | met no less  |          | nspection |
|     | opier | systems are  | than 95      |          | /         |
|     | Opera | accurate     | percent of   |          | Quarterly |
|     | tions | (Quality)    | the time     |          |           |
|     | Manag | [^50]        |              |          |           |
|     | ement |              |              |          |           |
|     | and   |              |              |          |           |
|     | Admi  |              |              |          |           |
|     | nistr |              |              |          |           |
|     | ative |              |              |          |           |
|     | Ser   |              |              |          |           |
|     | vices |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Database     | Performance  | Database | Periodic  |
|     |       | system is    | standard is  | and      | I         |
|     |       | updated      | met no less  | related  | nspection |
|     |       | within one   | than 95      | reports  | /         |
|     |       | business day | percent of   |          | Semi      |
|     |       | of receipt   | the time     |          | -annually |
|     |       | of new data  |              |          |           |
|     |       | (Timeliness) |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Customer     | Performance  | Customer | Review of |
|     |       | requested    | standard is  | co       | Validated |
|     |       | reports are  | met no less  | mplaints | Customer  |
|     |       | provided     | than 98      |          | C         |
|     |       | within one   | percent of   |          | omplaints |
|     |       | business day | the time     |          | /         |
|     |       | of request   |              |          | As-needed |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Management   | Performance  | Customer | Review of |
|     |       | requested    | standard is  | co       | Validated |
|     |       | reports are  | met no less  | mplaints | Customer  |
|     |       | provided     | than 98      |          | C         |
|     |       | within       | percent of   |          | omplaints |
|     |       | negotiated   | the time     |          | /         |
|     |       | timeframe    |              |          | As-needed |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.2 | Pr    | Product      | Performance  | Customer | Review of |
| .3. | ovide | A            | standard is  | co       | Validated |
| 3.5 | C     | vailability, | met no less  | mplaints | Customer  |
|     | opier | products are | than 98      |          | C         |
|     | S     | in stock and | percent of   |          | omplaints |
|     | upply | available at | the time     |          | /         |
|     | Ser   | time of      |              |          | As-needed |
|     | vices | customer     |              |          |           |
|     |       | request      |              |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | [^51]        |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Level of     | Rated        | Customer | Review of |
|     |       | customer     | satisfactory | co       | Validated |
|     |       | satisfaction | or above,    | mplaints | Customer  |
|     |       | (Quality)    | where        |          | C         |
|     |       |              | satisfactory |          | omplaints |
|     |       |              | is no more   |          | /         |
|     |       |              | than 5       |          | As-needed |
|     |       |              | validated    |          |           |
|     |       |              | complaints   |          |           |
|     |       |              | per year     |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Availability | Performance  | Customer | Review of |
|     |       | of service   | standard is  | co       | Validated |
|     |       | provider     | met no less  | mplaints | Customer  |
|     |       |              | than 98      |          | C         |
|     |       | (Timeliness) | percent of   |          | omplaints |
|     |       |              | the time     |          | /         |
|     |       |              |              |          | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Response     | Performance  | Customer | Periodic  |
|     |       | time for     | standard is  | co       | I         |
|     |       | submitting   | met no less  | mplaints | nspection |
|     |       | requests to  | than 98      |          | / Monthly |
|     |       | fulfill      | percent of   |          |           |
|     |       | out-of-stock | the time     |          |           |
|     |       | item         |              |          |           |
|     |       | requests     |              |          |           |
|     |       | within one   |              |          |           |
|     |       | hour         |              |          |           |
|     |       |              |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Update       | Performance  | Copier   | Periodic  |
|     |       | Copier Job   | standard is  | Job      | I         |
|     |       | Tracking     | met no less  | Tracking | nspection |
|     |       | System       | than 98      | System   | / Monthly |
|     |       | within by    | percent of   | and      |           |
|     |       | COB for any  | the time     | Reports  |           |
|     |       | transactions |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+

**ALBANY RESEARCH CENTER**

+-----+-------+--------------+--------------+----------+-----------+
| *   | **Fun | *            | **Acceptable | **Lot**  | **Method  |
| *Re | ction | *Performance | Quality      |          | of        |
| fer | Ti    | Standard     | Level        |          | Surv      |
| enc | tle** | (Quality/    | (AQL)**      |          | eillance/ |
| e** |       | T            |              |          | Fr        |
|     |       | imeliness)** |              |          | equency** |
+=====+=======+==============+==============+==========+===========+
| 3.3 | Pr    | Work orders  | Performance  | Work     | Periodic  |
| .1. | ovide | are          | standard is  | orders,  | I         |
| 1.1 | D     | responded to | met no less  | meeting  | nspection |
|     | irect | accurately   | than 95      | AQL      | /         |
|     | Facil | the first    | percent of   | metrics  | Monthly;  |
|     | ities | time, with   | the time.    |          | Review of |
|     | Elect | all others   | Environment, |          | Validated |
|     | rical | completed    | Safety and   |          | Customer  |
|     | Su    | through      | Health       |          | C         |
|     | pport | re-work.     | (ES&H)       |          | omplaints |
|     | Ser   | Task AQL     | standards    |          | /         |
|     | vices | metrics are  | must be met  |          | As-needed |
|     |       | met.         | 100 percent  |          |           |
|     |       | (Quality)    | or the time. |          |           |
|     |       | [^52]        |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Service      | Performance  | Work     | Periodic  |
|     |       | calls are    | shall be met | orders,  | I         |
|     |       | responded to | 95 percent   | meeting  | nspection |
|     |       | within time  | of the time. | MRT      | /         |
|     |       | period       | ES&H         | metrics  | Monthly;  |
|     |       | specified in | standards    |          | Review of |
|     |       | the Maximum  | must be met  |          | Validated |
|     |       | Response     | 100 percent  |          | Customer  |
|     |       | Time (MRT)   | of the time. |          | C         |
|     |       | metrics      |              |          | omplaints |
|     |       | specified    |              |          | /         |
|     |       | for each     |              |          | As-needed |
|     |       | task. Tasks  |              |          |           |
|     |       | with no      |              |          |           |
|     |       | specified    |              |          |           |
|     |       | MRT metric   |              |          |           |
|     |       | will be      |              |          |           |
|     |       | based on     |              |          |           |
|     |       | priority     |              |          |           |
|     |       | (hi          |              |          |           |
|     |       | gh-med-low): |              |          |           |
|     |       | High         |              |          |           |
|     |       | priority     |              |          |           |
|     |       | calls are    |              |          |           |
|     |       | responded to |              |          |           |
|     |       | within 1     |              |          |           |
|     |       | hour. Medium |              |          |           |
|     |       | priority     |              |          |           |
|     |       | calls are    |              |          |           |
|     |       | responded to |              |          |           |
|     |       | within 3     |              |          |           |
|     |       | business     |              |          |           |
|     |       | days. Low    |              |          |           |
|     |       | priority     |              |          |           |
|     |       | calls are    |              |          |           |
|     |       | responded to |              |          |           |
|     |       | within 7     |              |          |           |
|     |       | business     |              |          |           |
|     |       | days         |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.3 | Pr    | Work orders  | Performance  | Work     | Periodic  |
| .1. | ovide | are          | standard is  | orders,  | I         |
| 1.2 | D     | responded to | met no less  | meeting  | nspection |
|     | irect | accurately   | than 95      | AQL      | /         |
|     | E     | the first    | percent of   | metrics  | Monthly;  |
|     | lectr | time, with   | the time     |          | Review of |
|     | ician | all others   | Environment, |          | Validated |
|     | Su    | completed    | Safety and   |          | Customer  |
|     | pport | through      | Health       |          | C         |
|     | Ser   | re-work.     | (ES&H)       |          | omplaints |
|     | vices | Task AQL     | standards    |          | /         |
|     | to    | metrics are  | must be met  |          | As-needed |
|     | Res   | met.         | 100 percent  |          |           |
|     | earch | (Quality)    | or the time. |          |           |
|     | A     | ^♣^          |              |          |           |
|     | ctivi |              |              |          |           |
|     | ties/ |              |              |          |           |
|     | Pro   |              |              |          |           |
|     | jects |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Service      | Performance  | Work     | Periodic  |
|     |       | calls are    | standard is  | orders,  | I         |
|     |       | responded to | met no less  | meeting  | nspection |
|     |       | within time  | than 95      | MRT      | /         |
|     |       | period       | percent of   | metrics  | Monthly;  |
|     |       | specified in | the time.    |          | Review of |
|     |       | the Maximum  | ES&H         |          | Validated |
|     |       | Response     | standards    |          | Customer  |
|     |       | Time (MRT)   | must be met  |          | C         |
|     |       | metrics      | 100 percent  |          | omplaints |
|     |       | specified    | of the time. |          | /         |
|     |       | for each     |              |          | As-needed |
|     |       | task. Tasks  |              |          |           |
|     |       | with no      |              |          |           |
|     |       | specified    |              |          |           |
|     |       | MRT metric   |              |          |           |
|     |       | will be      |              |          |           |
|     |       | based on     |              |          |           |
|     |       | priority     |              |          |           |
|     |       | (hi          |              |          |           |
|     |       | gh-med-low): |              |          |           |
|     |       |              |              |          |           |
|     |       | High         |              |          |           |
|     |       | priority     |              |          |           |
|     |       | calls are    |              |          |           |
|     |       | responded to |              |          |           |
|     |       | within one   |              |          |           |
|     |       | hour.        |              |          |           |
|     |       |              |              |          |           |
|     |       | Medium       |              |          |           |
|     |       | priority     |              |          |           |
|     |       | calls are    |              |          |           |
|     |       | responded to |              |          |           |
|     |       | within three |              |          |           |
|     |       | business     |              |          |           |
|     |       | days.        |              |          |           |
|     |       |              |              |          |           |
|     |       | Low priority |              |          |           |
|     |       | calls are    |              |          |           |
|     |       | responded to |              |          |           |
|     |       | within seven |              |          |           |
|     |       | business     |              |          |           |
|     |       | days         |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.3 | Pr    | Review of    | Performance  | AQL and  | Periodic  |
| .1. | ovide | work         | standard is  | MRT      | I         |
| 1.3 | Contr | performed by | met no less  | metric   | nspection |
|     | actor | contractors  | than 95      | is met.  | /         |
|     | Over  | is timely,   | percent of   |          | Monthly;  |
|     | sight | accurate and | the time.    |          | Review of |
|     | (E    | AQL metric   | ES&H         |          | Validated |
|     | lectr | is met.      | standards    |          | Customer  |
|     | ical) |              | must be met  |          | C         |
|     |       | (Quality)    | 100 percent  |          | omplaints |
|     |       | [^53]        | of the time. |          | /         |
|     |       |              |              |          | As-needed |
+-----+-------+--------------+--------------+----------+-----------+
| 3.3 | Pe    | Work orders  | Performance  | Work     | Periodic  |
| .1. | rform | are          | standard is  | orders,  | I         |
| 2.1 | Ge    | responded to | met no less  | AQL      | nspection |
|     | neral | accurately   | than 95      | metric   | /         |
|     | Fac   | the first    | percent of   | is met   | Monthly;  |
|     | ility | time, with   | the time.    |          | Review of |
|     | M     | all others   | ES&H         |          | Validated |
|     | ainte | completed    | standards    |          | Customer  |
|     | nance | through      | must be met  |          | C         |
|     |       | re-work.     | 100 percent  |          | omplaints |
|     |       | Task AQL     | of the time. |          | /         |
|     |       | metrics are  |              |          | As-needed |
|     |       | met.         |              |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Service      | Performance  | Work     | Periodic  |
|     |       | calls are    | standard is  | orders,  | I         |
|     |       | responded to | met no less  | meeting  | nspection |
|     |       | within the   | than 95      | MRT      | /         |
|     |       | specified    | percent of   | metrics  | Monthly;  |
|     |       | Maximum      | the time.    |          | Review of |
|     |       | Response     | ES&H         |          | Validated |
|     |       | Time (MRT)   | standards    |          | Customer  |
|     |       | metrics      | must be met  |          | C         |
|     |       | specified    | 100 percent  |          | omplaints |
|     |       | for each     | of the time. |          | /         |
|     |       | task. Tasks  |              |          | As-needed |
|     |       | with no      |              |          |           |
|     |       | specified    |              |          |           |
|     |       | MRT metric   |              |          |           |
|     |       | will be time |              |          |           |
|     |       | period based |              |          |           |
|     |       | on priority  |              |          |           |
|     |       | (hi          |              |          |           |
|     |       | gh-med-low): |              |          |           |
|     |       |              |              |          |           |
|     |       | High         |              |          |           |
|     |       | priority     |              |          |           |
|     |       | calls are    |              |          |           |
|     |       | responded to |              |          |           |
|     |       | within one   |              |          |           |
|     |       | hour.        |              |          |           |
|     |       |              |              |          |           |
|     |       | Medium       |              |          |           |
|     |       | priority     |              |          |           |
|     |       | calls are    |              |          |           |
|     |       | responded to |              |          |           |
|     |       | within three |              |          |           |
|     |       | business     |              |          |           |
|     |       | days.        |              |          |           |
|     |       |              |              |          |           |
|     |       | Low priority |              |          |           |
|     |       | calls are    |              |          |           |
|     |       | responded to |              |          |           |
|     |       | within seven |              |          |           |
|     |       | business     |              |          |           |
|     |       | days         |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.3 | Mai   | Work orders  | Performance  | Work     | Periodic  |
| .1. | ntain | are          | standard is  | orders,  | I         |
| 2.2 | and   | responded to | met no less  | AQL      | nspection |
|     | Su    | accurately   | than 95      | metric   | /         |
|     | pport | the first    | percent of   | is met   | Monthly;  |
|     | Res   | time, with   | the time.    |          | Review of |
|     | earch | all others   | ES&H         |          | Validated |
|     | Pro   | completed    | standards    |          | Customer  |
|     | jects | through      | must be met  |          | C         |
|     | and   | re-work.     | 100 percent  |          | omplaints |
|     | Pro   | Task AQL     | of the time. |          | /         |
|     | grams | metrics are  |              |          | As-needed |
|     |       | met.         |              |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | [^54]        |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Service      | Performance  | Work     | Periodic  |
|     |       | calls are    | standard is  | orders,  | I         |
|     |       | responded to | met no less  | meeting  | nspection |
|     |       | within the   | than 95      | MRT      | /         |
|     |       | time period  | percent of   | metrics  | Monthly;  |
|     |       | specified in | the time.    |          | Review of |
|     |       | the Maximum  | ES&H         |          | Validated |
|     |       | Response     | standards    |          | Customer  |
|     |       | Time (MRT)   | must be met  |          | C         |
|     |       | metrics      | 100 percent  |          | omplaints |
|     |       | specified    | of the time. |          | /         |
|     |       | for each     |              |          | As-needed |
|     |       | task. Tasks  |              |          |           |
|     |       | with no      |              |          |           |
|     |       | specified    |              |          |           |
|     |       | MRT metric   |              |          |           |
|     |       | will be      |              |          |           |
|     |       | based on     |              |          |           |
|     |       | priority     |              |          |           |
|     |       | (hi          |              |          |           |
|     |       | gh-med-low): |              |          |           |
|     |       |              |              |          |           |
|     |       | High         |              |          |           |
|     |       | priority     |              |          |           |
|     |       | calls are    |              |          |           |
|     |       | responded to |              |          |           |
|     |       | within one   |              |          |           |
|     |       | hour.        |              |          |           |
|     |       |              |              |          |           |
|     |       | Medium       |              |          |           |
|     |       | priority     |              |          |           |
|     |       | calls are    |              |          |           |
|     |       | responded to |              |          |           |
|     |       | within three |              |          |           |
|     |       | business     |              |          |           |
|     |       | days.        |              |          |           |
|     |       |              |              |          |           |
|     |       | Low priority |              |          |           |
|     |       | calls are    |              |          |           |
|     |       | responded to |              |          |           |
|     |       | within seven |              |          |           |
|     |       | business     |              |          |           |
|     |       | days         |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.3 | Pr    | Review of    | Performance  | AQL and  | Periodic  |
| .1. | ovide | work         | standard is  | MRT      | I         |
| 2.3 | Contr | performed by | met no less  | metric   | nspection |
|     | actor | contractors  | than 95      | is met   | /         |
|     | Over  | is timely,   | percent of   |          | Monthly;  |
|     | sight | accurate and | the time.    |          | Review of |
|     | Su    | AQL metric   | ES&H         |          | Validated |
|     | pport | is met       | standards    |          | Customer  |
|     | for   | (Quality)    | must be met  |          | C         |
|     | Fac   | [^55]        | 100 percent  |          | omplaints |
|     | ility |              | of the time. |          | /         |
|     | M     |              |              |          | As-needed |
|     | ainte |              |              |          |           |
|     | nance |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.3 | Pr    | Vehicles are | Performance  | V        | Periodic  |
| .2. | ovide | in operable  | standard is  | ehicles, | I         |
| 1.1 | GSA   | condition    | met 100      | AQL and  | nspection |
|     | Li    | and AQL      | percent of   | MRT      | /         |
|     | aison | metric is    | the time     | metric   | Q         |
|     | Ser   | met          |              | is met   | uarterly; |
|     | vices | (Quality)    |              |          | Review of |
|     | and   | ^♣^          |              |          | Validated |
|     | Mai   |              |              |          | Customer  |
|     | ntain |              |              |          | C         |
|     | Fleet |              |              |          | omplaints |
|     | for   |              |              |          | /         |
|     | A     |              |              |          | As-needed |
|     | lbany |              |              |          |           |
|     | Res   |              |              |          |           |
|     | earch |              |              |          |           |
|     | C     |              |              |          |           |
|     | enter |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.3 | Su    | All property | Performance  | AQL and  | Periodic  |
| .3. | pport | management   | standard is  | MRT      | I         |
| 1.1 | Ov    | is conducted | met 100      | metric   | nspection |
|     | erall | in           | percent of   | is met   | /         |
|     | Pro   | accordance   | the time     |          | Semi      |
|     | perty | with         |              |          | -annually |
|     | Pr    | applicable   |              |          |           |
|     | ogram | operating    |              |          |           |
|     | Manag | procedures,  |              |          |           |
|     | ement | regs, etc.   |              |          |           |
|     |       | and AQL      |              |          |           |
|     |       | metric is    |              |          |           |
|     |       | met          |              |          |           |
|     |       | (Quality)    |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.3 | Ac    | All property | Performance  | Purchase | Periodic  |
| .3. | quire | acquisitions | standard is  | requi    | I         |
| 1.2 | Pro   | are          | met 100      | sitions, | nspection |
|     | perty | conducted in | percent of   | AQL and  | /         |
|     | and   | accordance   | the time     | MRT      | Semi      |
|     | Sup   | with         |              | metric   | -annually |
|     | plies | applicable   |              | is met   |           |
|     | for   | operating    |              |          |           |
|     | Use   | procedures,  |              |          |           |
|     | at    | regs, etc.   |              |          |           |
|     | the   | and AQL      |              |          |           |
|     | A     | metric is    |              |          |           |
|     | lbany | met          |              |          |           |
|     | Res   | (Quality)    |              |          |           |
|     | earch | ^♣^          |              |          |           |
|     | C     |              |              |          |           |
|     | enter |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.3 | Mai   | All property | Performance  | Items    | Periodic  |
| .3. | ntain | maintained   | standard is  | entered  | I         |
| 1.3 | Pro   | in           | met 100      | and      | nspection |
|     | perty | accordance   | percent of   | mai      | /         |
|     | and   | with         | the time     | ntained, | Annually  |
|     | Sup   | applicable   |              | AQL      |           |
|     | plies | operating    |              | metric   |           |
|     | for   | procedures,  |              | is met   |           |
|     | Use   | regs, etc.   |              |          |           |
|     | at    | and AQL      |              |          |           |
|     | the   | metric is    |              |          |           |
|     | A     | met          |              |          |           |
|     | lbany | (Quality)    |              |          |           |
|     | Res   | ^♣^          |              |          |           |
|     | earch |              |              |          |           |
|     | C     |              |              |          |           |
|     | enter |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Property     | Performance  | Items    | Periodic  |
|     |       | requiring    | standard is  | entered  | I         |
|     |       | entry into   | met 95       | and      | nspection |
|     |       | PAMS is bar  | percent of   | ma       | /         |
|     |       | coded within | the time     | intained | Quarterly |
|     |       | two business |              |          |           |
|     |       | days of      |              |          |           |
|     |       | receipt. MRT |              |          |           |
|     |       | metric       |              |          |           |
|     |       | specified    |              |          |           |
|     |       | for this     |              |          |           |
|     |       | task.        |              |          |           |
|     |       | (Timeliness) |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.3 | E     | All property | Performance  | Scrap    | Periodic  |
| .3. | xcess | is excessed  | standard is  | metal    | I         |
| 1.4 | or    | in           | met 100      | sales,   | nspection |
|     | Dis   | accordance   | percent of   | Excess   | /         |
|     | poses | with         | the time     | Personal | Annually  |
|     | of    | applicable   |              | Property |           |
|     | Pro   | operating    |              | (S       |           |
|     | perty | procedures,  |              | F-120s), |           |
|     | for   | regulations, |              | Re       |           |
|     | the   | etc. and AQL |              | tirement |           |
|     | A     | metric is    |              | Work     |           |
|     | lbany | met          |              | Orders,  |           |
|     | Res   | (Quality)    |              | T        |           |
|     | earch | ^♣^          |              | ransfers |           |
|     | C     |              |              | (S       |           |
|     | enter |              |              | F-122s), |           |
|     |       |              |              | AQL and  |           |
|     |       |              |              | MRT      |           |
|     |       |              |              | metric   |           |
|     |       |              |              | is met   |           |
+-----+-------+--------------+--------------+----------+-----------+
| 3.3 | Pr    | All          | Performance  | Incoming | Periodic  |
| .3. | ovide | shipments    | standard is  | sh       | I         |
| 1.5 | Shi   | are shipped  | met 100      | ipments, | nspection |
|     | pping | and received | percent of   | AQL      | /         |
|     | and   | in           | the time     | metric   | Annually  |
|     | Rece  | accordance   |              | is met   |           |
|     | iving | with         |              |          |           |
|     | of    | applicable   |              |          |           |
|     | Pro   | operating    |              |          |           |
|     | perty | procedures,  |              |          |           |
|     | and   | regs, etc.   |              |          |           |
|     | Sup   | and AQL      |              |          |           |
|     | plies | metric is    |              |          |           |
|     | for   | met          |              |          |           |
|     | Use   | (Quality)    |              |          |           |
|     | at    | [^56]        |              |          |           |
|     | the   |              |              |          |           |
|     | A     |              |              |          |           |
|     | lbany |              |              |          |           |
|     | Res   |              |              |          |           |
|     | earch |              |              |          |           |
|     | C     |              |              |          |           |
|     | enter |              |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+
|     |       | Personnel    | Performance  | Incoming | Periodic  |
|     |       | will be      | standard is  | sh       | I         |
|     |       | available at | met 100      | ipments, | nspection |
|     |       | all times    | percent of   | MRT      | / Monthly |
|     |       | during       | the time     | metric   |           |
|     |       | normal       |              | is met   |           |
|     |       | working      |              |          |           |
|     |       | times. MRT   |              |          |           |
|     |       | metric       |              |          |           |
|     |       | specified    |              |          |           |
|     |       | for this     |              |          |           |
|     |       | task         |              |          |           |
|     |       | (Timeliness) |              |          |           |
|     |       | ^♣^          |              |          |           |
+-----+-------+--------------+--------------+----------+-----------+

# Technical Exhibit 3-3: Required Reports {#technical-exhibit-3-3-required-reports .Like-Heading-1-not-TOC}

**FORRESTAL HEADQUARTERS COMPLEX**

  --------------------------------------------------------------------------------------------------
  **PWS       **Task Title**   **Name of Report**  **Frequency**     **Recipient**   **Reference**
  Reference                                                                          
  Number**                                                                           
  ----------- ---------------- ------------------- ----------------- --------------- ---------------
  3.1.1.1.1   Perform          GSA SF-64           As-needed         Buildings       GSA Delegation
              Inspection of                                          Manager and COR Agreement
              Daily and                                                              
              Periodic                                                               
              Custodial Work                                                         

  3.1.1.1.1   Perform          GSA SF-1181A        Daily             Buildings       GSA Delegation
              Inspection of                                          Manager and COR Agreement
              Daily and                                                              
              Periodic                                                               
              Custodial Work                                                         

  3.1.1.1.1   Perform          Daily Man-hours     Weekly            Buildings       Forrestal
              Inspection of    Monitoring of                         Manager and COR Custodial
              Daily and        Custodial                                             Contract
              Periodic         Contractor                                            
              Custodial Work                                                         

  3.1.1.1.2   Perform          O&M and Repair      Monthly           Buildings       GSA Delegation
              Inspection of    Performance                           Manager and COR Agreement and
              Operations &     End-of-Month Report                                   NFPA 101
              Maintenance and                                                        
              Repair                                                                 
              Performance                                                            

  3.1.1.1.2   Perform          Daily Tour and      Daily             ME-411.1        DOE HQ SOPs
              Inspection of    Watch Log                                             
              Operations &                                                           
              Maintenance and                                                        
              Repair                                                                 
              Performance                                                            

  3.1.1.1.2   Perform          GSA Form 350        As-needed         ME-411.1        GSA's
              Inspection of    Unfired Vessels                                       Maintenance
              Operations &     Inspection                                            Practices and
              Maintenance                                                            General
              Performance                                                            Information for
                                                                                     Federal
                                                                                     Buildings

  3.1.1.2.1   Manage Space     Key Plan Report     Bi-weekly         Director --     DOE HQ Working
              Allocation/                                            Space           Capital Fund
              Assignment                                             Management and  Building
                                                                     Facilities      Occupancy
                                                                     Development     Business Line
                                                                     Group           

  3.1.1.2.1   Manage Space     Significant Item    Weekly            Director --     DOE HQ Working
              Allocation/      Report                                Space           Capital Fund
              Assignment                                             Management and  Building
                                                                     Facilities      Occupancy
                                                                     Development     Business Line
                                                                     Group           

  3.1.1.2.2   Manage Space     Reports on Square   Quarterly and     Director --     41 CFR 101 and
              Utilization      Feet per Person     semi-annually to  Space           DOE HQ Working
                               Statistics: By      coincide with     Management and  Capital Fund
                               Program by          budget process    Facilities      Building
                               Location, By                          Development     Occupancy
                               Program by                            Group           Business Line
                               Building, By                                          
                               Program                                               
                               Headquarters-wide                                     

  3.1.1.2.2   Manage Space     Organizational      Quarterly and     Director --     41 CFR 101 and
              Utilization      Assignment by       semi-annually to  Space           DOE HQ Working
                               Locations           coincide with     Management and  Capital Fund
                                                   budget process    Facilities      Building
                                                                     Development     Occupancy
                                                                     Group           Business Line

  3.1.1.2.2   Manage Space     Vacant Space Report Weekly            Director --     41 CFR 101 and
              Utilization                                            Space           DOE HQ Working
                                                                     Management and  Capital Fund
                                                                     Facilities      Building
                                                                     Development     Occupancy
                                                                     Group           Business Line

  3.1.1.2.2   Manage Space     Organizational      Quarterly and     Director --     41 CFR 101 and
              Utilization      Personnel           semi-annually to  Space           DOE HQ Working
                               Assignments by      coincide with     Management and  Capital Fund
                               Fiscal Year         budget process    Facilities      Building
                                                                     Development     Occupancy
                                                                     Group           Business Line

  3.1.1.2.3   Develop Space    Management          As-needed         Management      DOE HQ SOPs
              Analyses         Presentations                                         

  3.1.1.2.3   Develop Space    Significant Items   Weekly            ME-40, ME-41    DOE HQ SOPs
              Analyses         Report                                and ME-412      

  3.1.1.2.3   Develop Space    Move Schedules      Weekly            ME-41 Staff, IM DOE HQ Working
              Analyses         Report                                Staff and End   Capital Fund
                                                                     Customers       Building
                                                                                     Occupancy
                                                                                     Business Line

  3.1.1.2.4   Provide Space    Programming Report  As-needed         End Customer    DOE HQ SOPs
              Planning                                                               

  3.1.1.2.4   Provide Space    Work/ Status        Weekly            End Customer    DOE HQ SOPs
              Planning         Activity Report                                       

  3.1.1.2.4   Provide Space    Schedules, Space    Weekly            ME-41 Staff, IM DOE HQ SOPs
              Planning         Studies, and                          Staff and End   
                               Construction                          Customers       
                               Documents                                             

  3.1.1.2.5   Provide General  Move Schedule       Weekly            ME-41 Staff, IM DOE HQ SOPs
              Management                                             Staff and End   
              Services for                                           Customers       
              Space Management                                                       
              Program                                                                

  3.1.1.3     Facilities       Inventory Report by Quarterly         ME-411.1        DOE HQ SOPs
              Operations &     Trade                                                 
              Maintenance and                                                        
              Repair                                                                 

  3.1.1.3     Facilities       GSA Form 1736       As-needed (based  ME-411.1        GSA's
              Operations &     Equipment Inventory on additions or                   Maintenance
              Maintenance and  List                deletions of                      Practices and
              Repair                               inventory items)                  General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings and
                                                                                     GSA Delegation
                                                                                     Agreement

  3.1.1.3     Facilities       GSA Form 1737       As-needed         ME-411.1        GSA's
              Operations &     Operator                                              Maintenance
              Maintenance and  Assignments                                           Practices and
              Repair                                                                 General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings and
                                                                                     GSA Delegation
                                                                                     Agreement

  3.1.1.3     Facilities       GSA Form 1738 PM    As-needed         ME-411.1        GSA's
              Operations &     Control                                               Maintenance
              Maintenance and                                                        Practices and
              Repair                                                                 General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings and
                                                                                     GSA Delegation
                                                                                     Agreement

  3.1.1.3     Facilities       GSA For 1739        As-needed         ME-411.1        GSA's
              Operations &     Equipment History                                     Maintenance
              Maintenance and                                                        Practices and
              Repair                                                                 General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings and
                                                                                     GSA Delegation
                                                                                     Agreement

  3.1.1.3     Facilities       GSA Form 2103       Annually          ME-411.1        GSA's
              Operations &     Annual Man-hour                                       Maintenance
              Maintenance and  Requirements                                          Practices and
              Repair                                                                 General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings and
                                                                                     GSA Delegation
                                                                                     Agreement

  3.1.1.3     Facilities       GSA Form 2103a      Annually          ME-411.1        GSA's
              Operations &     Annual Man-hour                                       Maintenance
              Maintenance and  Requirements                                          Practices and
              Repair                                                                 General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings and
                                                                                     GSA Delegation
                                                                                     Agreement

  3.1.1.3     Facilities       GSA Form 2103b      Annually          ME-411.1        GSA's
              Operations &     Annual Man-hour                                       Maintenance
              Maintenance and  Requirements                                          Practices and
              Repair                                                                 General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings and
                                                                                     GSA Delegation
                                                                                     Agreement

  3.1.1.3     Facilities       GSA Form 2104       Annually          ME-411.1        GSA's
              Operations &     Man-hour Watch                                        Maintenance
              Maintenance and  Requirements                                          Practices and
              Repair                                                                 General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings and
                                                                                     GSA Delegation
                                                                                     Agreement

  3.1.1.3     Facilities       GSA Form 2104a      Annually          ME-411.1        GSA's
              Operations &     Man-hour Watch                                        Maintenance
              Maintenance and  Requirements                                          Practices and
              Repair                                                                 General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings

  3.1.1.3     Facilities       GSA Form 2105       Annually          ME-411.1        GSA's
              Operations &     Annual Man-hours                                      Maintenance
              Maintenance and  Preventive                                            Practices and
              Repair           Maintenance                                           General
                               Requirements                                          Information for
                                                                                     Federal
                                                                                     Buildings

  3.1.1.3     Facilities       GSA Form 2106       Annually          ME-411.1        GSA's
              Operations &     Annual Man-hours                                      Maintenance
              Maintenance and  Service Call                                          Practices and
              Repair           Requirements                                          General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings

  3.1.1.3     Facilities       GSA Form 2107       Annually          ME-411.1        GSA's
              Operations &     Annual Building                                       Maintenance
              Maintenance and  Craft Operations                                      Practices and
              Repair           And Maintenance                                       General
                               Requirements                                          Information for
                                                                                     Federal
                                                                                     Buildings

  3.1.1.3     Facilities       GSA Form 2109       Annually          ME-411.1        GSA's
              Operations &     Annual Field Office                                   Maintenance
              Maintenance and  Craft Requirements                                    Practices and
              Repair                                                                 General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings

  3.1.1.3     Facilities       GSA Form 3532       Annually          ME-411.1        GSA's
              Operations &     Asbestos Record                                       Maintenance
              Maintenance and                                                        Practices and
              Repair                                                                 General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings

  3.1.1.3     Facilities       Equipment Operating (Semi-annually)   ME-411.1        GSA's
              Operations &     Schedule            and upon new                      Maintenance
              Maintenance and                      updates                           Practices and
              Repair                                                                 General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings

  3.1.1.3     Facilities       PM Guides           Annually          ME-411.1        GSA's
              Operations &                                                           Maintenance
              Maintenance and                                                        Practices and
              Repair                                                                 General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings

  3.1.1.3     Facilities       GSA Form 1736       As-needed (based  ME-411.1        GSA's
              Operations &     Equipment Inventory on additions or                   Maintenance
              Maintenance and  List                deletions of                      Practices and
              Repair                               inventory items)                  General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings

  3.1.1.3.1   Perform          GSA Form 350        Annually          ME-411.1        GSA's
              Operation &      Unfired Vessels                                       Maintenance
              Maintenance and  Inspection                                            Practices and
              Repair of                                                              General
              Heating,                                                               Information for
              Ventilation, Air                                                       Federal
              Conditioning,                                                          Buildings and
              and                                                                    GSA Delegation
              Refrigeration                                                          Agreement
              Systems and                                                            
              Associated                                                             
              Controls                                                               

  3.1.1.3.1   Perform          Daily Utility Meter Weekly            ME-411.1        DOE HQ SOPs
              Operation &      Readings Report                                       
              Maintenance and                                                        
              Repair of                                                              
              Heating,                                                               
              Ventilation, Air                                                       
              Conditioning,                                                          
              and                                                                    
              Refrigeration                                                          
              Systems and                                                            
              Associated                                                             
              Controls                                                               

  3.1.1.3.1   Perform          EMCS Printouts      Daily             ME-411.1        DOE HQ SOPs
              Operation &                                                            
              Maintenance and                                                        
              Repair of                                                              
              Heating,                                                               
              Ventilation, Air                                                       
              Conditioning,                                                          
              and                                                                    
              Refrigeration                                                          
              Systems and                                                            
              Associated                                                             
              Controls                                                               

  3.1.1.3.1   Perform          Virgin Refrigerant  Quarterly         ME-411.1        GSA's
              Operation &      Report                                                Maintenance
              Maintenance and                                                        Practices and
              Repair of                                                              General
              Heating,                                                               Information for
              Ventilation, Air                                                       Federal
              Conditioning,                                                          Buildings
              and                                                                    
              Refrigeration                                                          
              Systems and                                                            
              Associated                                                             
              Controls                                                               

  3.1.1.3.1   Perform          Refrigerant         Quarterly         ME-411.1        GSA's
              Operation &      Equipment/                                            Maintenance
              Maintenance and  Refrigerant In Use                                    Practices and
              Repair of        Report                                                General
              Heating,                                                               Information for
              Ventilation, Air                                                       Federal
              Conditioning,                                                          Buildings
              and                                                                    
              Refrigeration                                                          
              Systems and                                                            
              Associated                                                             
              Controls                                                               

  3.1.1.3.3   Provide          GSA Storage Battery Monthly           ME-411.1        GSA's
              Electrical       Monthly Record                                        Maintenance
              Services                                                               Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings and
                                                                                     GSA Delegation
                                                                                     Agreement

  3.1.1.3.3   Provide          Summary of GSA Form Monthly           ME-411.1        GSA's
              Electrical       2523 Lampist Daily                                    Maintenance
              Services         Call Record                                           Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings

  3.1.1.3.3   Provide          GSA Form 2543 Low   Annually          ME-411.1        GSA's
              Electrical       Voltage Circuit                                       Maintenance
              Services         Breaker Test Record                                   Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings

  3.1.1.3.3   Provide          GSA Form 2543a      Annually          ME-411.1        GSA's
              Electrical       Network Protector                                     Maintenance
              Services         Test Record                                           Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings

  3.1.1.3.3   Provide          GSA Form 2543b      Annually          ME-411.1        GSA's
              Electrical       Protective Relay                                      Maintenance
              Services         Test Record                                           Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings

  3.1.1.3.3   Provide          GSA Form 1003       Monthly           ME-411.1        GSA's
              Electrical       Storage Battery                                       Maintenance
              Services         Monthly Record                                        Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings

  3.1.2.1.1   Provide          Management Report   Monthly           ME-42           DOE HQ SOPs
              Administration                                                         
              and Management                                                         
              of Travel                                                              
              Management Team                                                        

  3.1.2.1.1   Provide          Customer Report     As-needed         ME-42 and End   DOE HQ SOPs
              Administration                                         Customer        
              and Management                                                         
              of Travel                                                              
              Management Team                                                        

  3.1.2.1.2   Coordinate       Customer            As-needed         End Customer    DOE HQ SOPs
              Activities of    Itineraries                                           
              Full-Service                                                           
              Domestic and                                                           
              International                                                          
              Travel                                                                 
              Operations                                                             

  3.1.2.1.3   Manage Official  Management Report   Monthly           ME-42           DOE HQ SOPs
              US Passports and                                                       
              Visas for DOE                                                          
              Personnel                                                              

  3.1.2.2.1   Manage U-Drive   GSA Mileage Report  Monthly           ME-42 and GSA   41 CFR
              Program                                                                109-38.5001

  3.1.2.2.1   Manage U-Drive   Budget and          Annually          ME-42           DOE HQ SOPs
              Program          Utilization                                           
                               Reports- FAST                                         
                               Report                                                

  3.1.2.2.2   Provide          GSA Mileage Report  Monthly           ME-42 and GSA   41 CFR
              Executive Fleet                                                        109-38.5001
              Transportation                                                         
              Services                                                               

  3.1.2.3.2   Provide          Analytical Studies  As-needed         ME-42           DOE HQ SOPs
              Management and   Reports                                               
              Administrative                                                         
              Services                                                               

  3.1.2.4.1   Monitor and      Fuel Reports        Weekly            ME-42           DOE HQ SOPs
              Track Fleet                                                            
              Activity                                                               

  3.1.2.4.1   Monitor and      Mileage Report      Monthly           ME-42 and GSA   41 CFR
              Track Fleet                                                            109-38.5001
              Activity                                                               

  3.1.2.4.2   Conduct          Reports to GSA and  Annually          ME-42, OMB and  41 CFR 109
              Headquarters     OMB                                   GSA             
              Fleet Management                                                       
              Activities                                                             

  3.1.2.4.2   Conduct          Procedural Guides   As-needed         End Customer    DOE HQ SOPs
              Headquarters     and Instructions                                      
              Fleet Management                                                       
              Activities                                                             

  3.1.2.4.3   Manage the       Fleet Acquisitions  Annually          ME-63           OMB Circular
              Vehicle          and Retirements                                       A-11, Section
              Maintenance      Report                                                33
              Program                                                                

  3.1.3.1.1   Receive and      Output Indicators   Weekly, Monthly,  ME-40, ME-41,   DOE HQ SOPs
              Secure Personal  Report              Annually          ME-413          
              Property Prior                                                         
              to Distribution                                                        

  3.1.3.1.3   Provide          Inventory Report    Annual            ME-413 and End  41 CFR 109, DOE
              Inventory                                              Customer        Order 580.1
              Management                                                             

  3.1.3.1.3   Provide          Discrepancy Reports As-needed / As    End Customer    41 CFR 109, DOE
              Inventory                            Requested                         Order 580.1
              Management                                                             

  3.1.3.1.3   Provide          Loss and Gain       Monthly or        ME-413 and End  DOE Order 580.1
              Inventory        Reports             As-needed         Customer        
              Management                                                             

  3.1.3.1.4   Provide          GSA Report          Weekly            GSA, ME-413     41 CFR 109, DOE
              Management and                                                         Order 580.1
              Administration                                                         
              of Personal                                                            
              Property                                                               
              Disposition                                                            

  3.1.3.1.4   Provide          Output Report       Annually          ME-40, ME-41,   DOE HQ SOPs
              Management and                                         ME-413          
              Administration                                                         
              of Personal                                                            
              Property                                                               
              Disposition                                                            

  3.1.3.1.5   Provide Property Management Report   Weekly            ME-40, ME-41,   DOE HQ SOPs
              Management                                             ME-413          
              Training to                                                            
              Accountable                                                            
              Property                                                               
              Representative                                                         
              and                                                                    
              Administrative                                                         
              Officers                                                               

  3.1.3.1.6   Manage Furniture Output Report/      Weekly            ME-40, ME-41,   DOE HQ SOPs
              Reutilization    Stock Replenishment                   ME-413          
              Services         Report                                                

  3.1.3.2.1   Provide Printing Customer Invoice    Monthly           ME-42, Chief    Working Capital
              Services         Reports (Working                      Financial       Fund Printing
                               Capital Fund)                         Officer (CFO)   Business Line,
                                                                     and End         DOE HQ SOPs
                                                                     Customer        

  3.1.3.2.1   Provide Printing Management Reports  Monthly           ME-42           DOE HQ SOPs
              Services                                                               

  3.1.3.2.2   Manage Printing  Customer Invoice    Monthly           ME-42, CFO and  Working Capital
              Services         Reports (Working                      End Customer    Fund Printing
              Operations       Capital Fund)                                         Business Line,
                                                                                     DOE HQ SOPs

  3.1.3.2.2   Manage Printing  Management Reports  Monthly           ME-42           DOE HQ SOPs
              Services                                                               
              Operations                                                             

  3.1.3.2.2   Manage Printing  OPAC Payment        Weekly            ME-42 and CFO   DOE HQ SOPs
              Services         Directing Report                                      
              Operations                                                             

  3.1.3.2.2   Manage Printing  Cost Accrual Report Quarterly         ME-42, CFO and  Working Capital
              Services                                               Working Capital Fund Printing
              Operations                                             Fund            Business Line,
                                                                                     DOE HQ SOPs

  3.1.3.2.2   Manage Printing  Update of Working   Annually          ME-42 and       Working Capital
              Services         Capital Fund 5-Year                   Working Capital Fund Printing
              Operations       Plan                                  Fund            Business Line,
                                                                                     DOE HQ SOPs

  3.1.3.3.1   Conduct          Vendor Report       Monthly           ME-42           DOE HQ SOPs
              Inventories Of                                                         
              Copier Supplies                                                        
              and Equipment                                                          

  3.1.3.3.1   Conduct          Inventory Report    Quarterly         ME-42           DOE HQ SOPs
              Inventories Of                                                         
              Copier Supplies                                                        
              and Equipment                                                          

  3.1.3.3.1   Conduct          Financial Report    Monthly           ME-42, Working  Working Capital
              Inventories Of                                         Capital Fund    Fund Copier
              Copier Supplies                                        and End         Business Line,
              and Equipment                                          Customer        DOE HQ SOPs

  3.1.3.3.1   Conduct          Cost Accrual Report Quarterly         ME-42, CFO and  Working Capital
              Inventories Of                                         Working Capital Fund Copier
              Copier Supplies                                        Fund            Business Line,
              and Equipment                                                          DOE HQ SOPs

  3.1.3.3.1   Conduct          Meter Reading       Monthly           ME-42 and       DOE HQ SOPs
              Inventories Of   Report                                Copier Vendors  
              Copier Supplies                                                        
              and Equipment                                                          

  3.1.3.3.2   Provide Copier   Update of Working   Annually          ME-42 and       Working Capital
              Performance      Capital Fund 5-Year                   Working Capital Fund Copier
              Support and      Plan                                  Fund            Business Line,
              Analysis                                                               DOE HQ SOPs

  3.1.3.3.4   Provide Copier   Customer Invoice    Monthly           ME-42 and       Working Capital
              Operations       Reports (Working                      Working Capital Fund Copier
              Management and   Capital Fund)                         Fund            Business Line,
              Administrative                                                         DOE HQ SOPs
              Service                                                                

  3.1.3.3.4   Provide Copier   Management Report   Monthly           ME-42           DOE HQ SOPs
              Operations                                                             
              Management and                                                         
              Administrative                                                         
              Service                                                                

  3.1.3.3.5   Provide Copier   Management Report   Monthly           ME-42           DOE HQ SOPs
              Supply Services                                                        

  4.0         Personnel        Update Significant  Weekly            ME-411, ME-412, DOE HQ SOPs
                               Items Reports (4                      ME-413, ME-42   
                               total)                                                
  --------------------------------------------------------------------------------------------------

**GERMANTOWN HEADQUARTERS COMPLEX**

  --------------------------------------------------------------------------------------------------
  **PWS       **Task Title**   **Name of Report**  **Frequency**     **Recipient**   **Reference**
  Reference                                                                          
  Number**                                                                           
  ----------- ---------------- ------------------- ----------------- --------------- ---------------
  3.2.1.1.1   Perform          GSA SF-64           As-needed         Buildings       GSA Delegation
              Inspection of                                          Manager and COR Agreement
              Daily and                                                              
              Periodic                                                               
              Custodial Work                                                         

  3.2.1.1.1   Perform          GSA SF-1181A        Daily             Buildings       GSA Delegation
              Inspection of                                          Manager and COR Agreement
              Daily and                                                              
              Periodic                                                               
              Custodial Work                                                         

  3.2.1.1.1   Perform          Daily Man-hours     Weekly            Buildings       Germantown
              Inspection of    Monitoring of                         Manager and COR Custodial
              Daily and        Custodial                                             Contract
              Periodic         Contractor                                            
              Custodial Work                                                         

  3.2.1.1.3   Perform          O&M and Repair      Monthly           Buildings       GSA Delegation
              Inspection of    Performance                           Manager and COR Agreement and
              Operations and   End-of-Month Report                                   NFPA 101
              Maintenance                                                            
              (O&M) and Repair                                                       
              Performance                                                            

  3.2.1.1.3   Perform          Daily Tour and      Daily             ME-411.1        DOE HQ SOPs
              Inspection of    Watch Log                                             
              Operations &                                                           
              Maintenance and                                                        
              Repair                                                                 
              Performance                                                            

  3.2.1.1.3   Perform          GSA Form 349 Boiler Annually          GSA/OSHA        GSA's
              Inspection of    Inspection Report                                     Maintenance
              Operations &                                                           Practices and
              Maintenance and                                                        General
              Repair                                                                 Information for
              Performance                                                            Federal
                                                                                     Buildings and
                                                                                     GSA Delegation
                                                                                     Agreement

  3.2.1.1.3   Perform          GSA Form 350        Annually          GSA/OSHA        GSA's
              Inspection of    Unfired Vessels                                       Maintenance
              Operations and   Inspection                                            Practices and
              Maintenance                                                            General
              Performance                                                            Information for
                                                                                     Federal
                                                                                     Buildings and
                                                                                     GSA Delegation
                                                                                     Agreement

  3.2.1.2.1   Manage Space     Key Plan Report     Bi-weekly         Director --     DOE HQ Working
              Allocation/                                            Space           Capital Fund
              Assignment                                             Management and  Building
                                                                     Facilities      Occupancy
                                                                     Development     Business Line
                                                                     Group           

  3.2.1.2.1   Manage Space     Significant Item    Weekly            Director --     DOE HQ Working
              Allocation/      Report                                Space           Capital Fund
              Assignment                                             Management and  Building
                                                                     Facilities      Occupancy
                                                                     Development     Business Line
                                                                     Group           

  3.2.1.2.2   Manage Space     Reports on Square   Quarterly and     Director --     41 CFR 101 and
              Utilization      Feet per Person     semi-annually to  Space           DOE HQ Working
                               Statistics: By      coincide with     Management and  Capital Fund
                               Program by          budget process    Facilities      Building
                               Location, By                          Development     Occupancy
                               Program by                            Group           Business Line
                               Building, By                                          
                               Program                                               
                               Headquarters-wide                                     

  3.2.1.2.2   Manage Space     Organizational      Quarterly and     Director --     41 CFR 101 and
              Utilization      Assignment by       semi-annually to  Space           DOE HQ Working
                               Locations           coincide with     Management and  Capital Fund
                                                   budget process    Facilities      Building
                                                                     Development     Occupancy
                                                                     Group           Business Line

  3.2.1.2.2   Manage Space     Vacant Space Report Weekly            Director --     41 CFR 101 and
              Utilization                                            Space           DOE HQ Working
                                                                     Management and  Capital Fund
                                                                     Facilities      Building
                                                                     Development     Occupancy
                                                                     Group           Business Line

  3.2.1.2.2   Manage Space     Organizational      Quarterly and     Director --     41 CFR 101 and
              Utilization      Personnel           semi-annually to  Space           DOE HQ Working
                               Assignments by      coincide with     Management and  Capital Fund
                               Fiscal Year         budget process    Facilities      Building
                                                                     Development     Occupancy
                                                                     Group           Business Line

  3.2.1.2.3   Develop Space    Management          As-needed         Management      DOE HQ SOPs
              Analyses         Presentations                                         

  3.2.1.2.3   Develop Space    Significant Items   Weekly            ME-40, ME-41    DOE HQ SOPs
              Analyses         Report                                and ME-412      

  3.2.1.2.3   Develop Space    Move Schedules      Weekly            ME-41 Staff, IM DOE HQ Working
              Analyses         Report                                Staff and End   Capital Fund
                                                                     Customers       Building
                                                                                     Occupancy
                                                                                     Business Line

  3.2.1.2.4   Provide Space    Programming Report  As-needed         End Customer    DOE HQ SOPs
              Planning                                                               

  3.2.1.2.4   Provide Space    Work/ Status        Weekly            End Customer    DOE HQ SOPs
              Planning         Activity Report                                       

  3.2.1.2.4   Provide Space    Schedules, Space    Weekly            ME-41 Staff, IM DOE HQ SOPs
              Planning         Studies, and                          Staff and End   
                               Construction                          Customers       
                               Documents                                             

  3.2.1.2.5   Provide Federal  Log of Customer     Weekly            ME-41, ME-412   DOE HQ SOPs
              Leasing Services Complaints                                            

  3.2.1.2.6   Provide General  Move Schedule       Weekly            ME-41 Staff, IM DOE HQ SOPs
              Management                                             Staff and End   
              Services for                                           Customers       
              Space Management                                                       
              Program                                                                

  3.2.1.3     Facilities       GSA Form 1736       As-needed (based  ME-411.1        GSA's
              Operations and   Equipment Inventory on additions or                   Maintenance
              Maintenance      List                deletions of                      Practices and
                                                   inventory items)                  General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings and
                                                                                     GSA Delegation
                                                                                     Agreement

  3.2.1.3     Facilities       GSA Form 1737       As-needed         ME-411.1        GSA's
              Operations and   Operator                                              Maintenance
              Maintenance      Assignments                                           Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings and
                                                                                     GSA Delegation
                                                                                     Agreement

  3.2.1.3     Facilities       GSA Form 1738 PM    As-needed         ME-411.1        GSA's
              Operations and   Control                                               Maintenance
              Maintenance                                                            Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings and
                                                                                     GSA Delegation
                                                                                     Agreement

  3.2.1.3     Facilities       GSA For 1739        As-needed         ME-411.1        GSA's
              Operations and   Equipment History                                     Maintenance
              Maintenance                                                            Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings and
                                                                                     GSA Delegation
                                                                                     Agreement

  3.2.1.3     Facilities       GSA Form 1897       As-needed         ME-411.1        GSA's
              Operations and   Maintenance                                           Maintenance
              Maintenance      Authorization                                         Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings and
                                                                                     GSA Delegation
                                                                                     Agreement

  3.2.1.3     Facilities       GSA Form 2103       As-needed         ME-411.1        GSA's
              Operations and   Annual Man-hour                                       Maintenance
              Maintenance      Requirements                                          Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings and
                                                                                     GSA Delegation
                                                                                     Agreement

  3.2.1.3     Facilities       GSA Form 2103a      Annually          ME-411.1        GSA's
              Operations and   Annual Man-hour                                       Maintenance
              Maintenance      Requirements                                          Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings and
                                                                                     GSA Delegation
                                                                                     Agreement

  3.2.1.3     Facilities       GSA Form 2103b      Annually          ME-411.1        GSA's
              Operations and   Annual Man-hour                                       Maintenance
              Maintenance      Requirements                                          Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings and
                                                                                     GSA Delegation
                                                                                     Agreement

  3.2.1.3     Facilities       GSA Form 2104       Annually          ME-411.1        GSA's
              Operations and   Man-hour Watch                                        Maintenance
              Maintenance      Requirements                                          Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings and
                                                                                     GSA Delegation
                                                                                     Agreement

  3.2.1.3     Facilities       GSA Form 2104a      Annually          ME-411.1        GSA's
              Operations and   Man-hour Watch                                        Maintenance
              Maintenance      Requirements                                          Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings

  3.2.1.3     Facilities       GSA Form 2105       Annually          ME-411.1        GSA's
              Operations and   Annual Man-hours                                      Maintenance
              Maintenance      Preventive                                            Practices and
                               Maintenance                                           General
                               Requirements                                          Information for
                                                                                     Federal
                                                                                     Buildings

  3.2.1.3     Facilities       GSA Form 2106       Annually          ME-411.1        GSA's
              Operations and   Annual Man-hours                                      Maintenance
              Maintenance      Service Call                                          Practices and
                               Requirements                                          General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings

  3.2.1.3     Facilities       GSA Form 2107       Annually          ME-411.1        GSA's
              Operations and   Annual Building                                       Maintenance
              Maintenance      Craft Operations                                      Practices and
                               And Maintenance                                       General
                               Requirements                                          Information for
                                                                                     Federal
                                                                                     Buildings

  3.2.1.3     Facilities       GSA Form 2109       Annually          ME-411.1        GSA's
              Operations and   Annual Field Office                                   Maintenance
              Maintenance      Craft Requirements                                    Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings

  3.2.1.3     Facilities       GSA Form 3532       Annually          ME-411.1        GSA's
              Operations and   Asbestos Record                                       Maintenance
              Maintenance                                                            Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings

  3.2.1.3     Facilities       Equipment Operating (Semi-annually)   ME-411.1        GSA's
              Operations and   Schedule            and upon new                      Maintenance
              Maintenance                          updates                           Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings

  3.2.1.3     Facilities       PM Guides           Annually          ME-411.1        GSA's
              Operations and                                                         Maintenance
              Maintenance                                                            Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings

  3.2.1.3.1   Perform          Virgin Refrigerant  Quarterly         ME-411.1        GSA's
              Operation &      Report                                                Maintenance
              Maintenance of                                                         Practices and
              Heating,                                                               General
              Ventilation, Air                                                       Information for
              Conditioning,                                                          Federal
              and                                                                    Buildings
              Refrigeration                                                          
              Systems and                                                            
              Associated                                                             
              Controls                                                               

  3.2.1.3.1   Perform          Refrigerant         Monthly           ME-411.1        GSA's
              Operation &      Equipment/                                            Maintenance
              Maintenance of   Refrigerant In Use                                    Practices and
              Heating,         Report                                                General
              Ventilation, Air                                                       Information for
              Conditioning,                                                          Federal
              and                                                                    Buildings
              Refrigeration                                                          
              Systems and                                                            
              Associated                                                             
              Controls                                                               

  3.2.1.3.3   Provide          GSA Form 1003       Monthly           ME-411.1        GSA's
              Electrical       Storage Battery                                       Maintenance
              Services         Monthly Record                                        Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings and
                                                                                     GSA Delegation
                                                                                     Agreement

  3.2.1.3.3   Provide          GSA Form 2523       Daily             ME-411.1        GSA's
              Electrical       Lampist Daily Call                                    Maintenance
              Services         Record                                                Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings

  3.2.1.3.3   Provide          GSA Form 2543 Low   Annually          ME-411.1        GSA's
              Electrical       Voltage Circuit                                       Maintenance
              Services         Breaker Test Record                                   Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings

  3.2.1.3.3   Provide          GSA Form 2543a      Annually          ME-411.1        GSA's
              Electrical       Network Protector                                     Maintenance
              Services         Test Record                                           Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings

  3.2.1.3.3   Provide          GSA Form 2543b      Annually          ME-411.1        GSA's
              Electrical       Protective Relay                                      Maintenance
              Services         Test Record                                           Practices and
                                                                                     General
                                                                                     Information for
                                                                                     Federal
                                                                                     Buildings

  3.2.2.1.1   Provide          Management Report   Monthly           ME-42           DOE HQ SOPs
              Administration                                                         
              and Management                                                         
              of Travel                                                              
              Management Team                                                        

  3.2.2.1.1   Provide          Customer Report     As-needed         ME-42 and End   DOE HQ SOPs
              Administration                                         Customer        
              and Management                                                         
              of Travel                                                              
              Management Team                                                        

  3.2.2.1.2   Coordinate       Customer            As-needed         End Customer    DOE HQ SOPs
              Activities of    Itineraries                                           
              Full-Service                                                           
              Domestic and                                                           
              International                                                          
              Travel                                                                 
              Operations                                                             

  3.2.2.1.3   Manage Official  Management Report   Monthly           ME-42           DOE HQ SOPs
              US Passports and                                                       
              Visas for DOE                                                          
              Personnel                                                              

  3.2.2.2.1   Manage U-Drive   GSA Mileage Report  Monthly           ME-42 and GSA   41 CFR
              Program                                                                109-38.5001

  3.2.2.2.1   Manage U-Drive   Budget and          Annually          ME-42           DOE HQ SOPs
              Program          Utilization                                           
                               Reports- FAST                                         
                               Report                                                

  3.2.2.2.2   Provide Ground   GSA Mileage Report  Monthly           ME-42 and GSA   41 CFR
              Transportation                                                         109-38.5001
              Services                                                               

  3.2.2.3.2   Provide          Analytical Studies  As-needed         ME-42           DOE HQ SOPs
              Management and   Reports                                               
              Administrative                                                         
              Services                                                               

  3.2.2.4.1   Monitor and      Fuel Reports        Weekly            ME-42           DOE HQ SOPs
              Track Fleet                                                            
              Activity                                                               

  3.2.2.4.1   Monitor and      Mileage Report      Monthly           ME-42 and GSA   41 CFR
              Track Fleet                                                            109-38.5001
              Activity                                                               

  3.2.2.4.2   Conduct          Reports to GSA and  Annually          ME-42, OMB and  41 CFR 109
              Headquarters     OMB                                   GSA             
              Fleet Management                                                       
              Activities                                                             

  3.2.2.4.2   Conduct          Procedural Guides   As-needed         End Customer    DOE HQ SOPs
              Headquarters     and Instructions                                      
              Fleet Management                                                       
              Activities                                                             

  3.2.2.4.3   Manage the       Fleet Acquisitions  Annually          ME-63           OMB Circular
              Vehicle          and Retirements                                       A-11, Section
              Maintenance      Report                                                33
              Program                                                                

  3.2.3.1.1   Receive and      Output Indicators   Weekly, Monthly,  ME-40, ME-41,   DOE HQ SOPs
              Secure Personal  Report              Annually          ME-413          
              Property Prior                                                         
              to Distribution                                                        

  3.2.3.1.3   Provide          Inventory Report    Annual            ME-413 and End  41 CFR 109, DOE
              Inventory                                              Customer        Order 580.1
              Management                                                             

  3.2.3.1.3   Provide          Discrepancy Reports As-needed / As    End Customer    41 CFR 109, DOE
              Inventory                            Requested                         Order 580.1
              Management                                                             

  3.2.3.1.3   Provide          Loss and Gain       Monthly or        ME-413 and End  DOE Order 580.1
              Inventory        Reports             As-needed         Customer        
              Management                                                             

  3.2.3.1.4   Provide          GSA Report          Weekly            GSA, ME-413     41 CFR 109, DOE
              Management and                                                         Order 580.1
              Administration                                                         
              of Personal                                                            
              Property                                                               
              Disposition                                                            

  3.2.3.1.4   Provide          Output Report       Annually          ME-40, ME-41,   DOE HQ SOPs
              Management and                                         ME-413          
              Administration                                                         
              of Personal                                                            
              Property                                                               
              Disposition                                                            

  3.2.3.1.5   Provide Property Management Report   Weekly            ME-40, ME-41,   DOE HQ SOPs
              Management                                             ME-413          
              Training to                                                            
              Accountable                                                            
              Property                                                               
              Representative                                                         
              and                                                                    
              Administrative                                                         
              Officers                                                               

  3.2.3.2.1   Provide Printing Customer Invoice    Monthly           ME-42, CFO and  Working Capital
              Services         Reports (Working                      End Customer    Fund Printing
                               Capital Fund)                                         Business Line,
                                                                                     DOE HQ SOPs

  3.2.3.2.1   Provide Printing Management Reports  Monthly           ME-42           DOE HQ SOPs
              Services                                                               

  3.2.3.2.2   Manage Printing  Customer Invoice    Monthly           ME-42, CFO and  Working Capital
              Services         Reports (Working                      End Customer    Fund Printing
              Operations       Capital Fund)                                         Business Line,
                                                                                     DOE HQ SOPs

  3.2.3.2.2   Manage Printing  Management Reports  Monthly           ME-42           DOE HQ SOPs
              Services                                                               
              Operations                                                             

  3.2.3.2.2   Manage Printing  OPAC Payment        Weekly            ME-42 and CFO   DOE HQ SOPs
              Services         Directing Report                                      
              Operations                                                             

  3.2.3.2.2   Manage Printing  Cost Accrual Report Quarterly         ME-42, CFO and  Working Capital
              Services                                               Working Capital Fund Printing
              Operations                                             Fund            Business Line,
                                                                                     DOE HQ SOPs

  3.2.3.2.2   Manage Printing  Update of Working   Annually          ME-42 and       Working Capital
              Services         Capital Fund 5-Year                   Working Capital Fund Printing
              Operations       Plan                                  Fund            Business Line,
                                                                                     DOE HQ SOPs

  3.2.3.3.1   Conduct          Vendor Report       Monthly           ME-42           DOE HQ SOPs
              Inventories Of                                                         
              Copier Supplies                                                        
              and Equipment                                                          

  3.2.3.3.1   Conduct          Inventory Report    Quarterly         ME-42           DOE HQ SOPs
              Inventories Of                                                         
              Copier Supplies                                                        
              and Equipment                                                          

  3.2.3.3.1   Conduct          Financial Report    Monthly           ME-42, Working  Working Capital
              Inventories Of                                         Capital Fund    Fund Copier
              Copier Supplies                                        and End         Business Line,
              and Equipment                                          Customer        DOE HQ SOPs

  3.2.3.3.1   Conduct          Cost Accrual Report Quarterly         ME-42, CFO and  Working Capital
              Inventories Of                                         Working Capital Fund Copier
              Copier Supplies                                        Fund            Business Line,
              and Equipment                                                          DOE HQ SOPs

  3.2.3.3.1   Conduct          Meter Reading       Monthly           ME-42 and       DOE HQ SOPs
              Inventories Of   Report                                Copier Vendors  
              Copier Supplies                                                        
              and Equipment                                                          

  3.2.3.3.2   Provide Copier   Update of Working   Annually          ME-42 and       Working Capital
              Performance      Capital Fund 5-Year                   Working Capital Fund Copier
              Support and      Plan                                  Fund            Business Line,
              Analysis                                                               DOE HQ SOPs

  3.2.3.3.4   Provide Copier   Customer Invoice    Monthly           ME-42 and       Working Capital
              Operations       Reports (Working                      Working Capital Fund Copier
              Management and   Capital Fund)                         Fund            Business Line,
              Administrative                                                         DOE HQ SOPs
              Service                                                                

  3.2.3.3.4   Provide Copier   Management Report   Monthly           ME-42           DOE HQ SOPs
              Operations                                                             
              Management and                                                         
              Administrative                                                         
              Service                                                                

  3.2.3.3.5   Provide Copier   Management Report   Monthly           ME-42           DOE HQ SOPs
              Supply Services                                                        
  --------------------------------------------------------------------------------------------------

**ALBANY RESEARCH CENTER**

  ---------------------------------------------------------------------------------------------
  **PWS       **Task Title**  **Name of         **Frequency**   **Recipient**   **Reference**
  Reference                   Report**                                          
  Number**                                                                      
  ----------- --------------- ----------------- --------------- --------------- ---------------
  3.3.1.1.1   Provide Direct  Daily Logs        Daily           Worker          ARC Operating
              Facilities                                                        Procedure
              Electrical                                                        
              Support                                                           
              Services                                                          

  3.3.1.1.1   Provide Direct  Work Order        As Necessary    ARC Coordinator ARC Operating
              Facilities      Completions                                       Procedures
              Electrical                                                        
              Support                                                           
              Services                                                          

  3.3.1.1.1   Provide Direct  Environmental     When discovered ES&H            ARC Corrective
              Facilities      Safety and Health                 Coordinator     Action
              Electrical      Report on                                         Management Plan
              Support         Safety-Related                                    
              Services        Items                                             

  3.3.1.1.2   Provide Direct  Daily Logs        Daily           Worker          ARC Operating
              Electrician                                                       Procedure
              Support                                                           
              Services to ARC                                                   
              Research                                                          
              Activities/                                                       
              Projects                                                          

  3.3.1.1.2   Provide Direct  Work Order        As Necessary    ARC Coordinator ARC Operating
              Electrician     Completions                                       Procedures
              Support                                                           
              Services to ARC                                                   
              Research                                                          
              Activities/                                                       
              Projects                                                          

  3.3.1.1.3   Provide         Daily Logs        Daily           Worker          ARC Operating
              Oversight of                                                      Procedure
              Electrical                                                        
              Contractors                                                       

  3.3.1.1.3   Provide         Work Order        As Necessary    ARC Coordinator ARC Operating
              Oversight of    Completions                                       Procedures
              Electrical                                                        
              Contractors                                                       

  3.3.1.1.3   Provide         Environmental     When discovered ES&H            ARC Corrective
              Oversight of    Safety and Health                 Coordinator     Action
              Electrical      Report on                                         Management Plan
              Contractors     Safety-Related                                    
                              Items                                             

  3.3.1.2.1   Perform General Daily Logs        Daily           Worker          ARC Operating
              Facilities                                                        Procedure
              Maintenance                                                       

  3.3.1.2.1   Perform General Work Order        As Necessary    ARC Coordinator ARC Operating
              Facilities      Completions                                       Procedures
              Maintenance                                                       

  3.3.1.2.1   Perform General Environmental     When discovered ES&H            ARC Corrective
              Facilities      Safety and Health                 Coordinator     Action
              Maintenance     Report on                                         Management Plan
                              Safety-Related                                    
                              Items                                             

  3.3.1.2.2   Maintain and    Daily Logs        Daily           Worker          ARC Operating
              Support                                                           Procedure
              Research                                                          
              Projects and                                                      
              Programs                                                          

  3.3.1.2.2   Maintain and    Work Order        As Necessary    ARC Coordinator ARC Operating
              Support         Completions                                       Procedures
              Research                                                          
              Projects and                                                      
              Programs                                                          

  3.3.1.2.2   Maintain and    Environmental     When discovered ES&H            ARC Corrective
              Support         Safety and Health                 Coordinator     Action
              Research        Report on                                         Management Plan
              Projects and    Safety-Related                                    
              Programs        Items                                             

  3.3.1.2.3   Provide         Daily Logs        Daily           Worker          ARC Operating
              Contractor                                                        Procedure
              Oversight                                                         
              Support for                                                       
              Facilities                                                        
              Maintenance                                                       

  3.3.1.2.3   Provide         Work Order        As Necessary    ARC Coordinator ARC Operating
              Contractor      Completions                                       Procedures
              Oversight                                                         
              Support for                                                       
              Facilities                                                        
              Maintenance                                                       

  3.3.1.2.3   Provide         Environmental     When discovered ES&H            ARC Corrective
              Contractor      Safety and Health                 Coordinator     Action
              Oversight       Report on                                         Management Plan
              Support for     Safety-Related                                    
              Facilities      Items                                             
              Maintenance                                                       

  3.3.2.1.1   Provide GSA     Vehicle Usage     Monthly         NETL            41 CFR, Ch.
              Liaison                                                           109-38, Part 7
              Services and                                                      (with NETL
              Maintain Fleet                                                    Guidance)
              for ARC                                                           

  3.3.2.1.1   Provide GSA     GSA Mileage       Monthly         NETL            41 CFR, Ch.
              Liaison         Report                                            109-38, Part 7
              Services and                                                      (with NETL
              Maintain Fleet                                                    Guidance)
              for ARC                                                           

  3.3.2.1.1   Provide GSA     Accident Report   As Needed       NETL            41 CFR, Ch.
              Liaison                                                           109-38, Part 7
              Services and                                                      (with NETL
              Maintain Fleet                                                    Guidance)
              for ARC                                                           

  3.3.2.1.1   Provide GSA     Lost Credit Card  As Needed       NETL            41 CFR, Ch.
              Liaison         Report                                            109-38, Part 7
              Services and                                                      (with NETL
              Maintain Fleet                                                    Guidance)
              for ARC                                                           

  3.3.2.1.1   Provide GSA     GSA Reimbursement As Needed       NETL            41 CFR, Ch.
              Liaison         Report                                            109-38, Part 7
              Services and                                                      (with NETL
              Maintain Fleet                                                    Guidance)
              for ARC                                                           

  3.3.3.1.2   Acquire         Visa Card Log and Monthly         Fed. Gov., DOE  Federal
              Property and    Monthly                                           Acquisition
              Supplies for    Statements                                        Regulations
              Use at the ARC                                                    

  3.3.3.1.2   Acquire         Transfer Order    As needed       Fed. Gov., DOE  DOE Property
              Property and    Excess Personal                                   Management
              Supplies for    Property (SF-122)                                 Regs. Part
              Use at the ARC                                                    7,109-38.

  3.3.3.1.2   Acquire         Recycling Report  Annually        Fed. Gov., DOE  EO 13101
              Property and                                                      
              Supplies for                                                      
              Use at the ARC                                                    

  3.3.3.1.2   Acquire         Purchase          As needed       Fed. Gov., DOE  Federal
              Property and    Requisitions                                      Acquisition
              Supplies for                                                      Regulations
              Use at the ARC                                                    

  3.3.3.1.3   Maintain        Annual Property   Annually        NETL            41 CFR, Ch.
              Property and    Inventory                                         109-38, Part 7
              Supplies for                                                      (with NETL
              Use at the ARC                                                    Guidance)

  3.3.3.1.3   Maintain        Custodial Report  As needed       ARC             41 CFR, Ch.
              Property and                                                      109-38, Part 7
              Supplies for                                                      (with NETL
              Use at the ARC                                                    Guidance)

  3.3.3.1.3   Maintain        Loan and Pass     As needed       ARC             41 CFR, Ch.
              Property and    Report                                            109-38, Part 7
              Supplies for                                                      (with NETL
              Use at the ARC                                                    Guidance)

  3.3.3.1.4   Excess or       Report of Excess  As needed       Fed. Gov., DOE  41 CFR, Ch.
              Dispose of      Personal Property                                 109-38, Part 7
              Property for    (SF-120)                                          (with NETL
              the ARC                                                           Guidance)

  3.3.3.1.4   Excess or       Transfer Order    As needed       Fed. Gov., DOE  41 CFR, Ch.
              Dispose of      Excess Personal                                   109-38, Part 7
              Property for    Property (SF-122)                                 (with NETL
              the ARC                                                           Guidance)

  3.3.3.1.4   Excess or       Retirement Work   As needed       Fed. Gov., DOE  41 CFR, Ch.
              Dispose of      Order (FETC form                                  109-38, Part 7
              Property for    4410.2-1)                                         (with NETL
              the ARC                                                           Guidance)

  3.3.3.1.5   Provide         Record of         Daily           Receiving       ARC Procedure
              Shipping and    Incoming                          personnel       
              Receiving of    Shipments Log                                     
              Property and                                                      
              Supplies for                                                      
              Use at the ARC                                                    
  ---------------------------------------------------------------------------------------------

# Technical Exhibit 3-4: DOE Security Clearance Requirements {#technical-exhibit-3-4-doe-security-clearance-requirements .Like-Heading-1-not-TOC}

**FORRESTAL HEADQUARTERS COMPLEX**

  ----------------------------------------------------------------------------------------------
  **Reference**   **Function**                    **L                **Q           **Building
                                                  Clearance**[^57]   Clearance**   Access Only**
  --------------- ------------------------------- ------------------ ------------- -------------
  3.1.1.1.1       Perform Inspection of Daily and X                                
                  Periodic Custodial Work                                          

  3.1.1.1.2       Perform Inspection of           X                                
                  Operations & Maintenance and                                     
                  Repair Performance                                               

  3.1.1.2.1       Manage Space                    X                                
                  Allocation/Assignment                                            

  3.1.1.2.2       Manage Space Utilization        X                                

  3.1.1.2.3       Develop Space Analyses          X                                

  3.1.1.2.4       Provide Space Planning          X                                

  3.1.1.2.5       Provide General Management                                       X
                  Services for Space Management                                    
                  Program                                                          

  3.1.1.3.1       Perform Operations &            X                                
                  Maintenance of all Heating,                                      
                  Ventilation, Air Conditioning,                                   
                  and Refrigeration Systems and                                    
                  Associated Controls                                              

  3.1.1.3.2       Provide Plumbing and            X                                
                  Pipefitting Services                                             

  3.1.1.3.3       Provide Electrical Services     X                                

  3.1.1.3.4       Provide Carpentry Services      X                                

  3.1.2.1.1       Provide Administration and                                       X
                  Management of Travel Management                                  
                  Team                                                             

  3.1.2.1.2       Monitor Activities of           X                                
                  Full-Service Domestic and                                        
                  International Travel Operation                                   

  3.1.2.1.3       Manage Official US Passports                                     X
                  and Visas for DOE Personnel                                      

  3.1.2.2.1       Manage U-Drive Program                                           X

  3.1.2.2.2       Provide Executive Fleet         X                  X[^58]^\*^    []{.mark}
                  Transportation and Dispatching                                   
                  Services                                                         

  3.1.2.3.1       Provide Transportation-Area                                      X
                  Systems Support                                                  

  3.1.2.3.2       Provide Management and                                           X
                  Administrative Services                                          

  3.1.2.4.1       Monitor and Track Fleet                            X             X
                  Activity                                                         

  3.1.2.4.2       Conduct Headquarters Fleet                         X             X
                  Management Activities                                            

  3.1.2.4.3       Manage Vehicle Maintenance                                       X
                  Program                                                          

  3.1.3.1.1       Receive and Secure Personal                                      X
                  Property Prior to Distribution                                   

  3.1.3.1.2       Provide Procurement Support                                      X
                  Services                                                         

  3.1.3.1.3       Provide Inventory Management                       X             

  3.1.3.1.4       Provide Management and                                           X
                  Administration of Property                                       
                  Disposition                                                      

  3.1.3.1.5       Provide Property Management                                      X
                  Training to Accountable                                          
                  Property Representatives and                                     
                  Administrative Officers                                          

  3.1.3.1.6       Manage Furniture Reutilization                                   X
                  Service                                                          

  3.1.3.2.1       Provide Printing Services                          X^\*\*\*^     X

  3.1.3.2.2       Manage Printing Services                                         X
                  Operations                                                       

  3.1.3.3.1       Conduct Inventories of Copier                                    X
                  Supplies and Equipment                                           

  3.1.3.3.2       Provide Copier Performance                                       X
                  Support and Analysis                                             

  3.1.3.3.3       Provide Copier Logistics,                                        X
                  Support and Disposition                                          
                  Services                                                         

  3.1.3.3.4       Provide Copier Operations                                        X
                  Management and Administrative                                    
                  Services                                                         

  3.1.3.3.5       Provide Copier Supply Services                                   X
  ----------------------------------------------------------------------------------------------

**GERMANTOWN HEADQUARTERS COMPLEX**

  --------------------------------------------------------------------------------------------------------
  **Reference**   **Function**                   **L                **Q            **Building   **None**
                                                 Clearance**[^59]   Clearance**    Access       
                                                                                   Only**       
  --------------- ------------------------------ ------------------ -------------- ------------ ----------
  3.2.1.1.1       Perform Inspection of Daily    X                                              
                  and Periodic Custodial Work                                                   

  3.2.1.1.2       Manage Helpdesk                                                  X            

  3.2.1.1.3       Perform Inspection of          X                                              
                  Operations & Maintenance and                                                  
                  Repair Performance                                                            

  3.2.1.1.4       Perform Grounds Maintenance                                      X            
                  Oversight                                                                     

  3.2.1.1.5       Perform Buildings Operations   X                                              
                  Management Function                                                           

  3.2.1.2.1       Manage Space                   X                                              
                  Allocation/Assignment                                                         

  3.2.1.2.2       Manage Space Utilization       X                                              

  3.2.1.2.3       Develop Space Analyses         X                                              

  3.2.1.2.4       Provide Space Planning         X                                              

  3.2.1.2.5       Provide Federal Leasing                                          X            
                  Services                                                                      

  3.2.1.2.6       Provide General Management                                       X            
                  Services for Space Management                                                 
                  Program                                                                       

  3.2.1.3.1       Perform Operations &           X                                              
                  Maintenance of all Heating,                                                   
                  Ventilation, Air Conditioning,                                                
                  and Refrigeration Systems                                                     

  3.2.1.3.2       Provide Plumbing and           X                                              
                  Pipefitting Services                                                          

  3.2.1.3.3       Provide Electrical Services    X                                              

  3.2.1.3.4       Perform Carpentry Services     X                                              

  3.2.1.3.5       Operate Boiler Plant                                             X            

  3.2.2.1.1       Provide Administration and                                       X            
                  Management of Travel                                                          
                  Management Team                                                               

  3.2.2.1.2       Monitor Activities of          X                                              
                  Full-Service Domestic and                                                     
                  International Travel                                                          
                  Operations                                                                    

  3.2.2.1.3       Manage Official US Passports                                     X            
                  and Visas for DOE Personnel                                                   

  3.2.2.2.1       Manage U-Drive Program                                           X            

  3.2.2.2.2       Provide Ground Transportation                                    X            
                  Services                                                                      

  3.2.2.3.1       Provide Transportation-Area                                      X            
                  Systems Support                                                               

  3.2.2.3.2       Provide Management and                                           X            
                  Administrative Services                                                       

  3.2.2.4.1       Monitor and Track Fleet                                          X            
                  Activity                                                                      

  3.2.2.4.2       Conduct Headquarters Fleet                                       X            
                  Management Activities                                                         

  3.2.2.4.3       Manage Vehicle Maintenance                                       X            
                  Program                                                                       

  3.2.3.1.1       Receive and Secure Personal                                      X            
                  Property Prior to Distribution                                                

  3.2.3.1.2       Provide Procurement Support                                      X            
                  Services                                                                      

  3.2.3.1.3       Provide Inventory Management                      X                           

  3.2.3.1.4       Provide Management and                                           X            
                  Administration of Property                                                    
                  Disposition                                                                   

  3.2.3.1.5       Provide Property Management                                      X            
                  Training to Accountable                                                       
                  Property Representatives and                                                  
                  Administrative Officers                                                       

  3.2.3.1.6       Manage Furniture Reutilization                                   X            
                  Operations                                                                    

  3.2.3.2.1       Provide Printing Services                         X[^60]^\*\*^   X            

  3.2.3.2.2       Manage Printing Services                                         X            
                  Operations                                                                    

  3.2.3.3.1       Conduct Inventory of Copier                                      X            
                  Supplies and Equipment                                                        

  3.2.3.3.2       Provide Copier Performance                                       X            
                  Support and Analysis                                                          

  3.2.3.3.3       Provide Copier Logistics,                                        X            
                  Support and Disposition                                                       
                  Services                                                                      

  3.2.3.3.4       Provide Copier Operations                                        X            
                  Management and Administrative                                                 
                  Services                                                                      

  3.2.3.3.5       Provide Copier Supply Services                                   X            
  --------------------------------------------------------------------------------------------------------

**ALBANY RESEARCH CENTER**

  -------------------------------------------------------------------------------------------------------
  **Reference**   **Function**                 **L                **Q           **Building     **None**
                                               Clearance**[^61]   Clearance**   Access Only**  
  --------------- ---------------------------- ------------------ ------------- -------------- ----------
  3.3.1.1.1       Provide Direct Facilities                                     X              
                  Electrical Support Services                                                  

  3.3.1.1.2       Provide Direct Electrician                                    X              
                  Support Services to ARC                                                      
                  Research Activities/Projects                                                 

  3.3.1.1.3       Provide Oversight of                                          X              
                  Electrical Contractors                                                       

  3.3.1.2.1       Perform General Facility                                      X              
                  Maintenance                                                                  

  3.3.1.2.2       Maintain and Support                                          X              
                  Research Projects and                                                        
                  Programs                                                                     

  3.3.1.2.3       Provide Contractor Oversight                                  X              
                  Support for Facility                                                         
                  Maintenance                                                                  

  3.3.2.1.1       Provide GSA Liaison Services                                  X              
                  and Maintain Fleet for                                                       
                  Albany Research Center                                                       

  3.3.3.1.1       Support Overall Property                                      X              
                  Program Management                                                           

  3.3.3.1.2       Acquire Property and                                          X              
                  Supplies for Use at the                                                      
                  Albany Research Center                                                       

  3.3.3.1.3       Maintain Property and                                         X              
                  Supplies for Use at the                                                      
                  Albany Research Center                                                       

  3.3.3.1.4       Excess or Dispose of                                          X              
                  Property for the Albany                                                      
                  Research Center                                                              

  3.3.3.1.5       Provide Shipping and                                          X              
                  Receiving of Property and                                                    
                  Supplies for Use at the                                                      
                  Albany Research Center                                                       
  -------------------------------------------------------------------------------------------------------

# Technical Exhibit 6-1: Government Provided Facilities {#technical-exhibit-6-1-government-provided-facilities .Like-Heading-1-not-TOC}

**FORRESTAL HEADQUARTERS COMPLEX**

  ------------------------------------------------------------------------------------------------------
  **Description**   **Count**   **Furnished   **Facility   **Location**   **Site**          **Security
                                Square        Use**                                         Level**
                                Footage**                                                   
  ----------------- ----------- ------------- ------------ -------------- ----------------- ------------
  Plumbing Storage  1           35            Storage      Room #GF-196   HQ- Forrestal     Building
                                                                                            Access Only
                                                                                            (BAO)

  Misc. Storage     1           1,390         Storage      Room #GF-214   HQ- Forrestal     BAO

  Plumbing Shop     1           1,055         Shop Work    Room #GF-179   HQ- Forrestal     BAO

  Storage           1           300           Shop         Room #GL-089   HQ- Forrestal     BAO

  Carpenter Shop    1           2,220         Shop         Room #GF-101   HQ- Forrestal     BAO

  Office            1           1,800         Locker Room  Room           HQ- Forrestal     BAO
                                                           #GL-073[^62]                     

  Office            1           1,000         Office       Room           HQ- Forrestal     BAO
                                                           #GM-174^\*^                      

  Storage           1           400           Storage      Room #GA-205   HQ- Forrestal     BAO

  Storage           1           NA            Storage      Room #GJ-082   HQ- Forrestal     BAO

  Filter Storage    1           600           Filter Room  Room #1G-100/  HQ- Forrestal     BAO
                                                           MER 10                           

  Plumbing Storage  1           160           Plumbing     Room #GJ-073   HQ- Forrestal     BAO

  Storage           1           1,000         Eng. &       MER 9          HQ- Forrestal     BAO
                                              Plumbing                                      

  Electrical        1           125           Pipe Room    Room \# GE-062 HQ- Forrestal     BAO
  Storage                                                                                   

  Misc. Storage     1           100           Plumbing     Room \# GE-182 HQ- Forrestal     BAO

  Electrical        1           80            Electrical   Room #GB-245   HQ- Forrestal     BAO
  Storage                                     Storage                                       

  Movers            1           955           Furniture    Room #GF-175   HQ- Forrestal     BAO
                                              Storage                                       

  Office            2           100           Space        Room #1F-027   HQ- Forrestal     BAO
                                              Management                                    
  ------------------------------------------------------------------------------------------------------

**GERMANTOWN HEADQUARTERS COMPLEX**

  ------------------------------------------------------------------------------------------------------
  **Description**   **Count**   **Furnished   **Facility   **Location**   **Site**          **Security
                                Square        Use**                                         Level**
                                Footage**                                                   
  ----------------- ----------- ------------- ------------ -------------- ----------------- ------------
  R-014 General     1           544           General      R-014          HQ- Germantown    BAO
  Office Space                                Office                                        

  R-014 Electric &  1           2598.42       Electric &   R-014          HQ- Germantown    BAO
  Plumbing Shop &                             Plumbing                                      
  Warehouse Area                              Shop &                                        
                                              Storage Area                                  

  R-014 Lunch Room  1           260.8         Lunch &      R-014          HQ- Germantown    BAO
                                              Break Area                                    

  R-014 Locker Room 1           172.78        Changing     R-014          HQ- Germantown    BAO
  Area                                        Area                                          

  R-014 Carpentry   1           1632          Carpentry    R-014          HQ- Germantown    BAO
  Shop                                        Work Area                                     

  R-014 Paint Shop  1           552           Painting and R-014          HQ- Germantown    BAO
                                              Tool storage                                  

  Office            2           100           Space        E-063A         HQ- Germantown    BAO
                                              Management                                    
  ------------------------------------------------------------------------------------------------------

**ALBANY RESEARCH CENTER**

  -------------------------------------------------------------------------------------------------------
  **Description**   **Count**   **Furnished   **Facility    **Location**   **Site**          **Security
                                Square        Use**                                          Level**
                                Footage**                                                    
  ----------------- ----------- ------------- ------------- -------------- ----------------- ------------
  Building \# 5     1           2592          Facility      Rooms 107      Albany Research   BAO
                                              Maintenance   through 110    Center            
                                              Function      only                             

  Building \# 6     1           793           Facility      One half of    Albany Research   BAO
                                              Maintenance   building       Center            
                                              Function                                       

  Building \# 7     1           1654          Electrical    All of         Albany Research   BAO
                                              Function      building       Center            

  Building \# 8     1           924           Electrical    All of         Albany Research   BAO
                                              Function      building       Center            

  Building \# 9     1           1963          Facility      All of         Albany Research   BAO
                                              Maintenance   building       Center            
                                              Function                                       

  Building \# 10    1           1087          Facility      All of         Albany Research   BAO
                                              Maintenance   building       Center            
                                              Function                                       

  Building \# 11    1           2306          Facility      All of         Albany Research   BAO
                                              Maintenance   building       Center            
                                              Function                                       

  Building \# 12    1           482           Facility      All of         Albany Research   BAO
                                              Maintenance   building       Center            
                                              Function                                       

  Building \# 13    1           224           Facility      All of         Albany Research   BAO
                                              Maintenance   building       Center            
                                              Function                                       

  Building \# 14    1           224           Facility      All of         Albany Research   BAO
                                              Maintenance   building       Center            
                                              Function                                       

  Building \# 16    1           310           Facility      All of         Albany Research   BAO
                                              Maintenance   building       Center            
                                              Function                                       

  Building \# 21    1           6200          Supply        All of         Albany Research   BAO
                                              Management    building       Center            
                                              Function                                       

  Building \# 22    1           7804          Supply        All of         Albany Research   BAO
                                              Management    building       Center            
                                              Function      except rooms                     
                                                            104,105,106                      
  -------------------------------------------------------------------------------------------------------

# Technical Exhibit 6-2: Government Provided Equipment {#technical-exhibit-6-2-government-provided-equipment .Like-Heading-1-not-TOC}

**FORRESTAL HEADQUARTERS COMPLEX**

+-------+-----------------+-----+----+-------+------+--------+------+
| Item  | **Description** | **Q | *  | **S   | *    | **     | **Lo |
|       |                 | uan | *M | erial | *Con | Geogra | cati |
|       |                 | tit | od | Num   | diti | phical | on** |
|       |                 | y** | el | ber** | on** | Loca   |      |
|       |                 |     | Nu |       |      | tion** |      |
|       |                 |     | mb |       |      |        |      |
|       |                 |     | er |       |      |        |      |
|       |                 |     | ** |       |      |        |      |
+=======+=================+=====+====+=======+======+========+======+
| Rigid | Pipe Threading  | 1   | 5  | Not   | Good | For    | GF   |
| 535   | Machine         |     | 35 | Avai  |      | restal | -179 |
|       |                 |     |    | lable |      |        |      |
|       |                 |     |    | (NA)  |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Rigid | Pipe Vise       | 1   | NA | NA    | Good | For    | GF   |
|       |                 |     |    |       |      | restal | -179 |
+-------+-----------------+-----+----+-------+------+--------+------+
| W     | Arc Welder      | 1   | NA | NA    | Good | For    | GF   |
| elder |                 |     |    |       |      | restal | -179 |
+-------+-----------------+-----+----+-------+------+--------+------+
| Bench | Bench Grinder   | 1   | NA | NA    | Fair | For    | GF   |
| Gr    |                 |     |    |       |      | restal | -179 |
| inder |                 |     |    |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Sa    | Reciprocating   | 1   | NA | NA    | NA   | For    | GF   |
| wsall | Saw             |     |    |       |      | restal | -179 |
+-------+-----------------+-----+----+-------+------+--------+------+
| Rigid | Drain Snake     | 1   | K- | NA    | Good | For    | GF   |
| K-50  |                 |     | 50 |       |      | restal | -179 |
+-------+-----------------+-----+----+-------+------+--------+------+
| Rigid | Drain Snake     | 1   | K- | NA    | E    | For    | GF   |
| 1500  |                 |     | 15 |       | xcel | restal | -179 |
|       |                 |     | 00 |       | lent |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Hand  | Black & Decker  | 1   | NA | NA    | Fair | For    | GF   |
| Drill | 9.6 Volt Drill  |     |    |       |      | restal | -179 |
+-------+-----------------+-----+----+-------+------+--------+------+
| Wet   | Wet Vacuum      | 1   | NA | NA    | Good | For    | GF   |
| Pick  |                 |     |    |       |      | restal | -179 |
| Up    |                 |     |    |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Prest | Acetylene Torch | 1   | NA | NA    | Good | For    | GF   |
| olite |                 |     |    |       |      | restal | -179 |
+-------+-----------------+-----+----+-------+------+--------+------+
| To    | Oxygen          | 1   | NA | NA    | Good | For    | GF   |
| rches | Acetylene Torch |     |    |       |      | restal | -179 |
| Oxy & |                 |     |    |       |      |        |      |
| Acet  |                 |     |    |       |      |        |      |
| ylene |                 |     |    |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| V     | NA              | 1   | GO |  NA   | Good | For    | GM   |
| acuum |                 |     | H4 |       |      | restal | -174 |
| Pump  |                 |     | 8C |       |      |        |      |
|       |                 |     | 17 |       |      |        |      |
|       |                 |     | D4 |       |      |        |      |
|       |                 |     | 4B |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| R     |  NA             | 1   | 75 | P1037 | Good | For    | GM   |
| efrig |                 |     | 00 |       |      | restal | -174 |
| erant |                 |     |    |       |      |        |      |
| Rec   |                 |     |    |       |      |        |      |
| overy |                 |     |    |       |      |        |      |
| Equi  |                 |     |    |       |      |        |      |
| pment |                 |     |    |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Pre   | Gas Powered     | 1   | Da | 03    | Good | For    | GF   |
| ssure |                 |     | yt | 7453/ |      | restal | -214 |
| W     |                 |     | on | 0787  |      |        |      |
| asher |                 |     | 57 |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Air   |  NA             | 1   | C  | A40   | Good | For    | GF   |
| Compr |                 |     | ha | 41294 |      | restal | -214 |
| essor |                 |     | ll |       |      |        |      |
|       |                 |     | en |       |      |        |      |
|       |                 |     | ge |       |      |        |      |
|       |                 |     | A  |       |      |        |      |
|       |                 |     | ir |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Duct  |  NA             | 1   | Ve |  NA   | Good | For    | GF   |
| Jack  |                 |     | rm |       |      | restal | -214 |
|       |                 |     | et |       |      |        |      |
|       |                 |     | te |       |      |        |      |
|       |                 |     | 51 |       |      |        |      |
|       |                 |     | 2M |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| E     |  NA             | 1   | S  |  NA   | Good | For    | GF   |
| ngine |                 |     | un |       |      | restal | -214 |
| (M    |                 |     | ex |       |      |        |      |
| otor) |                 |     | 5  |       |      |        |      |
| Lift  |                 |     | 21 |       |      |        |      |
|       |                 |     | 7A |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Hi    | 15 Foot SkyJack | 3   | S  | 04568 | Good | For    | MER  |
| Jack  |                 |     | JP |       |      | restal | 5 &  |
| Lift  |                 |     | -I |       |      |        | 2    |
|       |                 |     | 15 |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Hi    | 40 Foot         | 1   | 06 | 18257 | E    | For    |  NA  |
| Jack  |                 |     | 80 |       | xcel | restal |      |
| Lift  |                 |     | 03 |       | lent |        |      |
|       |                 |     | -0 |       |      |        |      |
|       |                 |     | 01 |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| La    | 6 & 8 Foot      | 6   | NA | NA    |  NA  | For    | GM   |
| dders |                 |     |    |       |      | restal | -174 |
+-------+-----------------+-----+----+-------+------+--------+------+
| Hilti | Electric        | 1   | T  | NA    | NA   | For    | GM   |
| Ha    |                 |     | E2 |       |      | restal | -174 |
| mmers |                 |     | 32 |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Sa    | Electric        | 1   | 65 | 07742 | Good | For    | GM   |
| wzall |                 |     | 27 | 24897 |      | restal | -174 |
+-------+-----------------+-----+----+-------+------+--------+------+
| Hand  | Electric        | 1   | NA | NA    |  NA  | For    | GM   |
| Held  |                 |     |    |       |      | restal | -174 |
| Drill |                 |     |    |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Pre   | Electric Power  | 1   | C  | 29980 | Good | For    | GF   |
| ssure |                 |     | am |       |      | restal | -214 |
| W     |                 |     | S  |       |      |        |      |
| asher |                 |     | pr |       |      |        |      |
|       |                 |     | ay |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Spot  |  NA             | 3   | 20 | 48400 |  NA  | For    | GF   |
| Co    |                 |     | HF | -0600 |      | restal | -214 |
| olers |                 |     | UL |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Shop  |  NA             | 2   | 97 | NA    | NA   | For    | GF   |
| Vac-  |                 |     | OC |       |      | restal | -214 |
| Wet & |                 |     |    |       |      |        |      |
| Dry   |                 |     |    |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Table | Rockwell        | 1   | 34 | 3     | Good | For    | GF   |
| Saw   |                 |     | -7 | 220-6 |      | restal | -101 |
|       |                 |     | 65 | 0-853 |      |        |      |
|       |                 |     |    | -0604 |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Mitre | Dewalt          | 1   | DW | 2     | Good | For    | GF   |
| Chop  |                 |     | 7  | 41251 |      | restal | -101 |
| Saw   |                 |     | 08 |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Band  | Rockwell        | 1   | 28 | 14    | Good | For    | GF   |
| Saw   |                 |     | -3 | 95894 |      | restal | -101 |
|       |                 |     | 50 |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Drill | Power Matic     | 1   | 11 | 915   | Good | For    | GF   |
| press |                 |     | 50 | 01109 |      | restal | -101 |
+-------+-----------------+-----+----+-------+------+--------+------+
| Gr    | Porter cable    | 1   | 5  | 43    | Good | For    | GF   |
| inder |                 |     | 47 | 07210 |      | restal | -101 |
+-------+-----------------+-----+----+-------+------+--------+------+
| Band  | Milwaukee       | 1   | 62 | 0457  | Good | For    | GM   |
| Saw   |                 |     | 25 | 12684 |      | restal | -174 |
+-------+-----------------+-----+----+-------+------+--------+------+
| Gene  | Honda           | 1   | 4  | H00   | Good | For    | GA   |
| rator |                 |     | 30 | 05549 |      | restal | -205 |
|       |                 |     | 0H |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Flow  | Alnor Airflow   | 1   | 5  | 3079  | Good | For    | GM   |
| Hood  | measuring       |     | 34 |       |      | restal | -174 |
|       | device          |     | -5 |       |      |        |      |
|       |                 |     | 13 |       |      |        |      |
|       |                 |     | -3 |       |      |        |      |
|       |                 |     | 03 |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Multi | Fluke           | 1   | 2  | 706   | E    | For    | GM   |
| meter | electrical      |     | 3I | 21309 | xcel | restal | -174 |
|       | metering device |     | II |       | lent |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Tempe | Check-it        | 1   | 4  | 0     | Good | For    | GM   |
| ratur | Electronics     |     | 01 | 05719 |      | restal | -174 |
| e/Hum | Tempe           |     |    |       |      |        |      |
| idity | rature/Humidity |     |    |       |      |        |      |
| Meter | measuring       |     |    |       |      |        |      |
|       | device          |     |    |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Xerox | Devices for     | 1   | 88 | NA    | Good | For    | 1F   |
| 8830  | producing       |     | 30 |       |      | restal | -027 |
| Pr    | construction    |     |    |       |      |        |      |
| oduct | drawings[^63]   |     |    |       |      |        |      |
| ivity |                 |     |    |       |      |        |      |
| C     |                 |     |    |       |      |        |      |
| enter |                 |     |    |       |      |        |      |
| (Pl   |                 |     |    |       |      |        |      |
| otter |                 |     |    |       |      |        |      |
| and   |                 |     |    |       |      |        |      |
| Sca   |                 |     |    |       |      |        |      |
| nner) |                 |     |    |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Data  | Amprobe         | 1   | D  | 0     | NA   | For    | GM   |
| L     | Electrical      |     | M- | 04280 |      | restal | -174 |
| ogger | power           |     | 11 |       |      |        |      |
|       | monitoring      |     | P  |       |      |        |      |
|       | device^\*^      |     | ro |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Di    | Nikon Cool      | 1   | 9  | 31    | Good | For    | 1F   |
| gital | Pix^\*^         |     | 90 | 16445 |      | restal | -039 |
| C     |                 |     |    |       |      |        |      |
| amera |                 |     |    |       |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| Sca   | Symbol Barcode  | 10  | 81 | S     | E    | For    | 1F   |
| nners | Scanners[^64]   |     | 00 | A0103 | xcel | restal | -039 |
|       |                 |     |    | 544D, | lent |        |      |
|       |                 |     |    | S     |      |        |      |
|       |                 |     |    | A0103 |      |        |      |
|       |                 |     |    | 547C, |      |        |      |
|       |                 |     |    | S     |      |        |      |
|       |                 |     |    | A0103 |      |        |      |
|       |                 |     |    | 544B, |      |        |      |
|       |                 |     |    | S     |      |        |      |
|       |                 |     |    | A0103 |      |        |      |
|       |                 |     |    | 547W, |      |        |      |
|       |                 |     |    | S     |      |        |      |
|       |                 |     |    | A0103 |      |        |      |
|       |                 |     |    | 519D, |      |        |      |
|       |                 |     |    | S     |      |        |      |
|       |                 |     |    | A0103 |      |        |      |
|       |                 |     |    | 547I, |      |        |      |
|       |                 |     |    | S     |      |        |      |
|       |                 |     |    | A0103 |      |        |      |
|       |                 |     |    | 544E, |      |        |      |
|       |                 |     |    | S     |      |        |      |
|       |                 |     |    | A0103 |      |        |      |
|       |                 |     |    | 544V, |      |        |      |
|       |                 |     |    | S     |      |        |      |
|       |                 |     |    | A0103 |      |        |      |
|       |                 |     |    | 544W, |      |        |      |
|       |                 |     |    | SA010 |      |        |      |
|       |                 |     |    | 3547L |      |        |      |
+-------+-----------------+-----+----+-------+------+--------+------+
| L     | Dell Laptop     | 2   | De | 3     | E    | For    | GM   |
| aptop | Computer for    |     | ll | 77287 | xcel | restal | -174 |
|       | EMCS [^65]      |     | P  | 91749 | lent |        |      |
|       |                 |     | P0 |       |      |        | GL   |
|       |                 |     | 1X | 3     |      |        | -073 |
|       |                 |     |    | 55520 |      |        | Lo   |
|       |                 |     |    | 09413 |      |        | cker |
|       |                 |     |    |       |      |        | Room |
+-------+-----------------+-----+----+-------+------+--------+------+

**GERMANTOWN HEADQUARTERS COMPLEX**

  -------------------------------------------------------------------------------------------------------------------------------------
  Item                 **Description**    **Quantity**   **Model         **Serial    **Condition**   **Geographical   **Location**   
                                                         Number**        Number**                    Location**                      
  -------------------- ------------------ -------------- --------------- ----------- --------------- ---------------- -------------- --
  Hand Tools, Tool     Various Hand Tools 22             NA              NA          Fair            Germantown, MD   19901          
  Boxes, & Replacement Selections (By                                                                20874            Germantown Rd. 
  Tools                Trade)                                                                                                        

  Oven Microwave       Magic Chef         1              DM5H3           SO1262      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Air Conditioner Unit Adapt, Inc.        1              105FU1          SO4172      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Cabinet Drum Safety  Justrite Mfg. Co.  1              25661           SO5982      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Vacuum Wet/Dry       Shop Vac           1              8040            SO5997      Fair            Germantown, MD   19901          
  Stainless Steel                                                                                    20874            Germantown Rd. 

  Vacuum Wet/Dry       Vacuum Wet/Dry     1              SHOP-VAC        SO5998      Fair            Germantown, MD   19901          
  Stainless Steel      Stainless Steel                                                               20874            Germantown Rd. 

  Drain Cleaner        Ridgid/Kollman     1              K38             S08011      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drain Cleaner        Ridgid/Kollman     1              K1500B          SO8365      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Sprayer, Paint W/Air Sharpe             1              975HVLP         SO8995      Fair            Germantown, MD   19901          
  Control Unit         Manufacturing Co.                                                             20874            Germantown Rd. 

  Radio, Portable      Motorola           1              HT1000          SO9454      Fair            Germantown, MD   19901          
  Analog                                                                                             20874            Germantown Rd. 

  Radio, Portable      Motorola           1              HT1000          SO9455      Fair            Germantown, MD   19901          
  Analog                                                                                             20874            Germantown Rd. 

  Radio, Portable      Motorola           1              HT1000          SO9456      Fair            Germantown, MD   19901          
  Analog                                                                                             20874            Germantown Rd. 

  Saw                  Black & Decker     1              3103            S13323      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Saw Electric 2 Speed Porter-Cable       1              739             S14257      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Saw Electric 2 Speed Porter-Cable       1              739             S14258      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Lockers              70\" X 17\" X 15\" 26             NA              NA          Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Power Source, Smart  Apc                1              S1400NET        S15156      Fair            Germantown, MD   19901          
  U.P.S.                                                                                             20874            Germantown Rd. 

  Power Source, Smart  Apc                1              S1400NET        S15157      Fair            Germantown, MD   19901          
  U.P.S.                                                                                             20874            Germantown Rd. 

  Power Source, Smart  Apc                1              S1400NET        S15161      Fair            Germantown, MD   19901          
  U.P.S.                                                                                             20874            Germantown Rd. 

  Saw 15amp 12\"       Delta              1              36235           S18162      Fair            Germantown, MD   19901          
  Compound             International                                                                 20874            Germantown Rd. 
                       K9740                                                                                                         

  Vacuum Wet/Dry Heavy Milwaukee          1              893820          S21035      Fair            Germantown, MD   19901          
  Duty                                                                                               20874            Germantown Rd. 

  Drill, 12 Volt       Dewalt             1              DW972           S30187      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, 12 Volt       Dewalt             1              DW972           S30188      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, 12 Volt       Dewalt             1              DW972           S30189      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, 12 Volt       Dewalt             1              DW972           S30190      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, 12 Volt       Dewalt             1              DW972           S30191      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, 12 Volt       Dewalt             1              DW972           S30277      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, 12 Volt       Dewalt             1              DW972           S30278      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, 12 Volt       Dewalt             1              DW972           S30279      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, 12 Volt       Dewalt             1              DW972           S30280      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, 12 Volt       Dewalt             1              DW972           S30281      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill 1/2\"          Dewalt             1              DW235G          S30282      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill 1/2\"          Dewalt             1              DW235G          S30283      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, 12 Volt       Dewalt             1              DW972           S30806      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Jigsaw Variable      Dewalt             1              DW313           S32706      Fair            Germantown, MD   19901          
  Speed                                                                                              20874            Germantown Rd. 

  Jigsaw Variable      Dewalt             1              DW313           S32707      Fair            Germantown, MD   19901          
  Speed                                                                                              20874            Germantown Rd. 

  Drill, 12 Volt       Dewalt             1              DW972           S32708      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, 12 Volt       Dewalt             1              DW972           S32709      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, 12 Volt       Dewalt             1              DW972           S32710      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, 12 Volt       Dewalt             1              DW972           S32711      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, 12 Volt       Dewalt             1              DW972           S32712      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, 12 Volt       Dewalt             1              DW972           S32713      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Radio, Portable      Motorola           1              HT1000          S34430      Fair            Germantown, MD   19901          
  Analog                                                                                             20874            Germantown Rd. 

  Radio, Portable      Motorola           1              HT1000          S34431      Fair            Germantown, MD   19901          
  Analog                                                                                             20874            Germantown Rd. 

  Radio, Portable      Motorola           1              HT1000          S34432      Fair            Germantown, MD   19901          
  Analog                                                                                             20874            Germantown Rd. 

  Radio, Portable      Motorola           1              HT1000          S34433      Fair            Germantown, MD   19901          
  Analog                                                                                             20874            Germantown Rd. 

  Radio, Portable      Motorola           1              HT1000          S34434      Fair            Germantown, MD   19901          
  Analog                                                                                             20874            Germantown Rd. 

  Radio, Portable      Motorola           1              HT1000          S34435      Fair            Germantown, MD   19901          
  Analog                                                                                             20874            Germantown Rd. 

  Radio, Portable      Motorola           1              HT1000          S34436      Fair            Germantown, MD   19901          
  Analog                                                                                             20874            Germantown Rd. 

  Radio, Portable      Motorola           1              HT1000          S34437      Fair            Germantown, MD   19901          
  Analog                                                                                             20874            Germantown Rd. 

  Radio, Portable      Motorola           1              HT1000          S34438      Fair            Germantown, MD   19901          
  Analog                                                                                             20874            Germantown Rd. 

  Radio, Portable      Motorola           1              HT1000          S34439      Fair            Germantown, MD   19901          
  Analog                                                                                             20874            Germantown Rd. 

  Radio, Portable      Motorola           1              HT1000          S34440      Fair            Germantown, MD   19901          
  Analog                                                                                             20874            Germantown Rd. 

  Radio, Portable      Motorola           1              HT1000          S34441      Fair            Germantown, MD   19901          
  Analog                                                                                             20874            Germantown Rd. 

  Vacuum Wet/Dry       Dayton Electric    1              32711G          S40815      Fair            Germantown, MD   19901          
                       Manufacturing Co.                                                             20874            Germantown Rd. 

  Computer             Dell               1              DHM             S45630      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Computer             Dell               1              DHM             S45640      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Computer             Dell               1              DHM             S45654      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Computer             Dell               1              DHM             S45655      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Saw Reciprocating    Dewalt             1              DWOO8K          S47274      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, Hammer Elect. Dewalt             1              DW505           S47275      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, Hammer Elect. Dewalt             1              DW505           S47276      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Compressor Air 30    Craftsman          1              919167300       S47277      Fair            Germantown, MD   19901          
  Gal.                                                                                               20874            Germantown Rd. 

  Vacuum Canister      Eureka             1              6999            S51636      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Alignment Belt Tool  Skf                1              TMEB1           S51637      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Alignment Belt Tool  Skf                1              TMEB1           S51638      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Tool, Bearing        Skf                1              CMVL3600IS      S51639      Fair            Germantown, MD   19901          
  Vibration                                                                                          20874            Germantown Rd. 

  Rpm Pocket           Monarch Instrument 1              NA              S51640      Fair            Germantown, MD   19901          
  Tachometer                                                                                         20874            Germantown Rd. 

  Saw Circular         Porter Cable       1              3681            S60503      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Cutter, Pipe         Ridgid/Kollman     1              32855           S61201      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Cutter, Bolt         Ridgid/Kollman     1              99010           S61202      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Extractor, Pipe      Ridgid/Kollman     1              35590           S61203      Fair            Germantown, MD   19901          
  Screw                                                                                              20874            Germantown Rd. 

  Welder W/Gas         Daytona Mig Corp.  1              IP21            S61413      Fair            Germantown, MD   19901          
  Protection Or                                                                                      20874            Germantown Rd. 
  Flexcore Wire                                                                                                                      

  Drill 1/2\", Cap.    Skil               1              6345            S63292      Fair            Germantown, MD   19901          
  Max No Load Speed                                                                                  20874            Germantown Rd. 

  Drill 1/2\", Cap.    Skil               1              6345            S63293      Fair            Germantown, MD   19901          
  Max No Load Speed                                                                                  20874            Germantown Rd. 

  Drill 1/2\", Cap.    Skil               1              6345            S63295      Fair            Germantown, MD   19901          
  Max No Load Speed                                                                                  20874            Germantown Rd. 

  Drill 1/2\", Cap.    Skil               1              6345            S63296      Fair            Germantown, MD   19901          
  Max No Load Speed                                                                                  20874            Germantown Rd. 

  Drill 1/2\", Cap.    Skil               1              6345            S62906      Fair            Germantown, MD   19901          
  Max No Load Speed                                                                                  20874            Germantown Rd. 

  Grinder, 5\" Guard   Bosch              1              1348            S63333      Fair            Germantown, MD   19901          
  Portable Hand Tool                                                                                 20874            Germantown Rd. 

  Saw Reciprocating    Black & Decker     1              7580            S67069      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Saw Reciprocating    Black & Decker     1              7580            S67070      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Planner              Buss               1              H               S67071      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Machine, Mortise     Lighting           1              510E            S67072      Fair            Germantown, MD   19901          
                       Manufacturer                                                                  20874            Germantown Rd. 

  Sander Grinder       Skil               1              9410            S67147      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Sander Grinder       Skil               1              9410            S67148      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill 1/2\", Cap.    Skil               1              7554            S67368      Fair            Germantown, MD   19901          
  Max No Load Speed                                                                                  20874            Germantown Rd. 

  Tool, Power Actuated Hilti              1              DX36M           S67631      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Sander, Oscillating  Gothenburg         1              2026            S67697      Fair            Germantown, MD   19901          
  Rotary                                                                                             20874            Germantown Rd. 

  Drill, Right Angle   Porter Cable       1              7557            S68549      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, Right Angle   Porter Cable       1              7557            S68550      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Compressor Air       Ingersol-Rand      1              TID750          S69698      Fair            Germantown, MD   19901          
  Portable                                                                                           20874            Germantown Rd. 

  Saw Circular Heavy   Milwaukee          1              CK JP           S72489      Fair            Germantown, MD   19901          
  Duty                                                                                               20874            Germantown Rd. 

  Blower, Portable     Fasco              1              400XLH          S73255      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Radio, Portable      General Electric   1              72945           S73276      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Tester -Voltage      Ideal              1              61249           S73294      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Walkie Talkie        Ritron             1              RPB15           S73295      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Walkie Talkie        Ritron             1              JBC20           S73296      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Walkie Talkie        Ritron             1              JBC20           S73297      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Tester-Voltage       Ideal              1              61249           S73298      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Tester -Voltage      Ideal              1              61249           S73300      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Welder Flexcored And Lincoln Electric   1              SP100           S73319      Fair            Germantown, MD   19901          
  Mig Process                                                                                        20874            Germantown Rd. 

  Welder               Lincoln Electric   1              SP50            S73320      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Hammer Demolition    Black & Decker     1              5121            S73547      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Hammer Brecker       Black & Decker     1              5027            S73548      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Sander Finisher      Porter Cable       1              505             S73986      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Sander Belt With     Porter Cable       1              360             S73987      Fair            Germantown, MD   19901          
  Dust Bag                                                                                           20874            Germantown Rd. 

  Saw Concrete         Bosch              1              1333            S74300      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Refrigerant          Robinair           1              17500B          S74501      Fair            Germantown, MD   19901          
  Recovery/Recycling                                                                                 20874            Germantown Rd. 

  Mixer Concrete       Best               1              4CM             S74583      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Refrigerant          Robinair           1              17600A          S75505      Fair            Germantown, MD   19901          
  Recovery/Recycling                                                                                 20874            Germantown Rd. 

  Recorder,            Honeywell          1              310612          S75508      Fair            Germantown, MD   19901          
  Temp/Humidity                                                                                      20874            Germantown Rd. 

  Core Drilling System Hilti              1              DCM15           S76995      Fair            Germantown, MD   19901          
  With Pump                                                                                          20874            Germantown Rd. 

  Pumpout System With  Hako Minuteman     1              39175           S79229      Fair            Germantown, MD   19901          
  Squeege                                                                                            20874            Germantown Rd. 

  Meter Air Velocity   Tsi Inc.           1              8360            S79607      Fair            Germantown, MD   19901          
  With Portable                                                                                      20874            Germantown Rd. 
  Printer                                                                                                                            

  Drill 1/2\" Chuck,   Porter Cable       1              632             S80015      Fair            Germantown, MD   19901          
  Hand Tool                                                                                          20874            Germantown Rd. 

  Drill 1/2\" Chuck,   Porter Cable       1              632             S80018      Fair            Germantown, MD   19901          
  Hand Tool                                                                                          20874            Germantown Rd. 

  Sprayer, Paint       Graco              1              EM390           S80706      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill Cordless With  Skil               1              2735            S80707      Fair            Germantown, MD   19901          
  Charger                                                                                            20874            Germantown Rd. 

  Saw Reciprocating    Black & Decker     1              3105            S80793      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Sander               Skil               1              7582            S80795      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill Press          Delta              1              20              S83633      Fair            Germantown, MD   19901          
                       International                                                                 20874            Germantown Rd. 

  Multimeter           Fluke              1              12              S83081      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Multimeter           Fluke              2              10              S83653,     Fair            Germantown, MD   19901          
                                                                         S83655                      20874            Germantown Rd. 

  Ice Maker With       Manitowoc          1              SER450          S84215      Fair            Germantown, MD   19901          
  Dispenser                                                                                          20874            Germantown Rd. 

  Saw, Bench 10\"      Delta              1              36540           S84250      Fair            Germantown, MD   19901          
                       International                                                                 20874            Germantown Rd. 

  Drill, 3/8 Hand Tool Black & Decker     1              1575            S84329      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, 3/8 Hand Tool Black & Decker     1              1575            S84330      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, 3/8 Hand Tool Black & Decker     1              1575            S84331      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, 3/8 Hand Tool Black & Decker     1              1575            S84332      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, 3/8 Hand Tool Black & Decker     1              1575            S84333      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, 3/8 Hand Tool Black & Decker     1              1575            S84334      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, Hammer Elect. Hitachi            1              TE14            S84336      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Labelizer, Label &   W.H.Brady Co.      1              LABALIZERPLUS   S88257      Fair            Germantown, MD   19901          
  Sign Making Machine                                                                                20874            Germantown Rd. 

  Saw, Variable Speed  Porter Cable       1              637             S88339      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, Hammer Elect. Porter Cable       1              7751            S88340      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, Rotary Hammer Hilti              1              TE5             S90008      Fair            Germantown, MD   19901          
  W/ Dust Removal                                                                                    20874            Germantown Rd. 

  Saw Circular         Makita             1              5090D           S90109      Fair            Germantown, MD   19901          
  Cordless                                                                                           20874            Germantown Rd. 

  Wrench, Pneumatic    Snap On Tool       1              1M510B          S90132      Fair            Germantown, MD   19901          
  1/2\" Drive                                                                                        20874            Germantown Rd. 

  Riveter, Pneumatic   Snap On Tool       1              H302            S90133      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Shaper, Woodworking  Delta              1              43372           S90311      Fair            Germantown, MD   19901          
  3ph, 3hp, W/Push     International                                                                 20874            Germantown Rd. 

  Range, Electric 30\" Westinghouse       1              GW30SPEW2       S91111      Fair            Germantown, MD   19901          
  Self Cleaning                                                                                      20874            Germantown Rd. 

  Range, Electric 30\" Westinghouse       1              GW30SPEW2       S91112      Fair            Germantown, MD   19901          
  Self Cleaning                                                                                      20874            Germantown Rd. 

  Router,              Bosch              1              601608034       S93538      Fair            Germantown, MD   19901          
  Underscribing                                                                                      20874            Germantown Rd. 

  Drill, Rotary Hammer Hilti              1              TE5             S93556      Fair            Germantown, MD   19901          
  W/ Dust Removal                                                                                    20874            Germantown Rd. 

  Router, Plunge, 3hp  Bosch              1              1615            S93760      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Router               Porter Cable       1              1001            S93862      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Router               Porter Cable       1              1001            S93899      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Recorder,            Dickson            1              CO2X            S93946      Fair            Germantown, MD   19901          
  Ventilation, Carbon                                                                                20874            Germantown Rd. 
  Dioxide                                                                                                                            

  Refrigerator         Westinghouse       1              WRT18DGCWO      S97867      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, Hammer Elect. Hilti              1              TE74            S98731      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Sander, Drywall      Porter Cable       1              7800            S99297      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Vacuum, Dry Pick-Up  Euroclean          1              UZ932           S99545      Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Heater, Portable Oil Dayton Electric    1              2E511D          S99593      Fair            Germantown, MD   19901          
  Fired 55,000 Btu     Manufacturing Co.                                                             20874            Germantown Rd. 

  Drill, 1/2\" High    Skil               1              6650            S99806      Fair            Germantown, MD   19901          
  Torque Variable                                                                                    20874            Germantown Rd. 
  Speed                                                                                                                              

  Drill, 1/2\" High    Skil               1              6650            S99807      Fair            Germantown, MD   19901          
  Torque Variable                                                                                    20874            Germantown Rd. 
  Speed                                                                                                                              

  Drill, 1/2\" High    Skil               1              6650            S99808      Fair            Germantown, MD   19901          
  Torque Variable                                                                                    20874            Germantown Rd. 
  Speed                                                                                                                              

  Air Conditioning     Air Flow Co.       1              24G2PC          1008        Fair            Germantown, MD   19901          
  System                                                                                             20874            Germantown Rd. 

  Air Conditioning     Air Flow Co.       1              24G2PC          1009        Fair            Germantown, MD   19901          
  System                                                                                             20874            Germantown Rd. 

  Air Conditioning     Air Flow Co.       1              24G2PC          1010        Fair            Germantown, MD   19901          
  System                                                                                             20874            Germantown Rd. 

  Air Conditioning     Air Flow Co.       1              24G2PC          1011        Fair            Germantown, MD   19901          
  System                                                                                             20874            Germantown Rd. 

  Air Conditioning     Air Flow Co.       1              24G2PC          1012        Fair            Germantown, MD   19901          
  System                                                                                             20874            Germantown Rd. 

  Machine, Threading   Ridgid/Kollman     1              1224            1182        Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Air Conditioner,     Liebert            1              CV068C          1566        Fair            Germantown, MD   19901          
  Chilled Water                                                                                      20874            Germantown Rd. 

  Pressure Water       Aquablast          1              NA              1755        Fair            Germantown, MD   19901          
  Jetter Drain                                                                                       20874            Germantown Rd. 
  Cleaning                                                                                                                           

  Generator, Portable, Avtron Mfg.        1              K696            44194       Fair            Germantown, MD   19901          
  Load Bank                                                                                          20874            Germantown Rd. 

  Generator, Voltage   Avtron Mfg.        1              K575            44195       Fair            Germantown, MD   19901          
  Used To Control                                                                                    20874            Germantown Rd. 

  Generator, Voltage   Avtron Mfg.        1              K575            44196       Fair            Germantown, MD   19901          
  Used To Control                                                                                    20874            Germantown Rd. 

  Cabinet Blast        Skat Blast Inc.    1              8481            46283       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Pump Gas W/7.5 Hp    Marlow             1              3MLT            46285       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Jointer Woodworking  Delta Rockwell     1              NA              46814       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Saw, Band            Delta Rockwell     1              283X5           46818       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Saw, Tilting         Dewalt             1              NA              46819       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Sprayer, Exhaust     Devilbiss          1              SPEC            46820       Fair            Germantown, MD   19901          
  System                                                                                             20874            Germantown Rd. 

  Shaker, Paint        Red Devil          1              SF33            46821       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Machine,             Chicago            1              NA              46824       Fair            Germantown, MD   19901          
  Bending/Forming                                                                                    20874            Germantown Rd. 

  Generator, Portable, Marquette          1              JG225L          46826       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Pump, Centrifugal    Homelite           1              121TPT          46828       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Cleaner, Drain       Ridgid/Kollman     1              KM1500          46830       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill, Press         Delta Rockwell     1              NA              46831       Fair            Germantown, MD   19901          
  Electric                                                                                           20874            Germantown Rd. 

  Cutter, Die Stock    Ridgid Tools       1              535             46833       Fair            Germantown, MD   19901          
  Thread                                                                                             20874            Germantown Rd. 

  Grinder, Portable    Standard Electric  1              101             46834       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Welder, Electric     Air Products       1              THFC3           46836       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Shears, Metal        Peckstow-Wik       1              G42A            46839       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Lathe, Metal         South Bend Lathe   1              NA              46840       Fair            Germantown, MD   19901          
                       Works                                                                         20874            Germantown Rd. 

  Press, Hydraulic     Otc Tool           1              NA              46841       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Vacuum, Pump         Kinny              1              KC15            46845       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Meter, Volt,         Simpson            1              260             46872       Fair            Germantown, MD   19901          
  Combination                                                                                        20874            Germantown Rd. 

  Machine, Pipe Bender Greenlee           1              775             46873       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Sander, Hand Block   Porter Cable       1              330             46877       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Sander, Chain Drive  Porter Cable       1              503             46880       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Saw, Jig             Bosch              1              H1582           46881       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Compressor, Air,     Dayton Electric    1              5Z032A          46888       Fair            Germantown, MD   19901          
  With Spray Gun       Manf. Co.                                                                     20874            Germantown Rd. 

  Saw, Scroll, 24\"    Delta Rockwell     1              40406           47328       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Drill Press 20\"     Delta Rockwell     1              20              47356       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Saw, Band            Delta Rockwell     1              NA              47357       Fair            Germantown, MD   19901          
                       14\"                                                                          20874            Germantown Rd. 

  Machine, Floor       Pullman Holt       1              A20E            47361       Fair            Germantown, MD   19901          
  Series 1 175 Rpm                                                                                   20874            Germantown Rd. 
  20\"                                                                                                                               

  Hoist, Electric      Duff-Norton        1              EC2016          47362       Fair            Germantown, MD   19901          
  Chain                                                                                              20874            Germantown Rd. 

  Vacuum, Asbestos     Hako Minuteman     1              C80315          47425       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Saw, Band            Greenlee           1              1304            48652       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Saw, Band            Greenlee           1              1304            48664       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Wrench, Pneumatic    Black & Decker     1              2298            48666       Fair            Germantown, MD   19901          
  Impact                                                                                             20874            Germantown Rd. 

  Wrench, Impact       Ingersol-Rand      1              2705A1          49116       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Vacuum Cleaner       Advance            1              S112            49129       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Router               Porter Cable       1              5182            49133       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Router               Black & Decker     1              TYPE 2          49134       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Saw, Band, Harizon   Kalamazoo          1              H9AW            49181       Fair            Germantown, MD   19901          
                                                                                                     20874            Germantown Rd. 

  Toolbox Non Powered  American Kal       1              NA              49917       Fair            Germantown, MD   19901          
  Tools                Enterprises                                                                   20874            Germantown Rd. 

  Various Size Ladders Werner             5 Each         NA              NA          Fair            Germantown, MD   19901          
                       (Fiberglass) 6\',                                                             20874            Germantown Rd. 
                       8\', 10\', 12\',                                                                                              

  Digital Camera       Olympus            1              NA              131104201   Good            Germantown       R-006          

                                                                                                                                     

  Oce Plotter and      Devices for        1              9000            NA          Good            Germantown       E Corridor     
  Scanner              producing                                                                                                     
                       construction                                                                                                  
                       drawings                                                                                                      
  -------------------------------------------------------------------------------------------------------------------------------------

**ALBANY RESEARCH CENTER**

  ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
  Item                                  **Description**        **Quantity**                 **Model                                     **Serial               **Condition**             **Geographical               **Location**
                                                                                            Number**                                    Number**                                         Location**                   
  ------------------- ----------------- ------------------ --- -------------- ------------- ---------- -------------------------------- ---------- ----------- --------------- --------- ---------------- ----------- --------------
  Plasma ARC Cutting  NA                                   1                  NA                       L3837                                       Good                        Albany,                    Building    
  System                                                                                                                                                                       Oregon                     11, RM 101  

  Drying Oven         Materials                            1                  NA                       NA                                          Good                        Albany,                    Building    
                      preparation                                                                                                                                              Oregon                     11, RM 101  

  Varestraint Tester  NA                                   1                  NA                       565FJ3099                                   Good                        Albany,                    Building    
                                                                                                                                                                               Oregon                     11, RM 101  

  Welding Package     NA                                   1                  300SM                    3M273585                                    Good                        Albany,                    Building    
                                                                                                                                                                               Oregon                     11, RM 101  

  Inverter power      NA                                   1                  XTRON 300                KB001545                                    Good                        Albany,                    Building    
  source                                                                                                                                                                       Oregon                     11, RM 101  

  Oxygen Generator    NA                                   1                  Aris                     AS-45-1763                                  Good                        Albany,                    Building    
                                                                                                                                                                               Oregon                     11, RM 101  

  Industrial Welder   Welder                               1                  NA                       903-329-01                                  Good                        Albany,                    Building    
                                                                                                                                                                               Oregon                     11, RM 101  

  Industrial Welder   Sychrowave welder                    1                  NA                       LA181957                                    Good                        Albany,                    Building    
                                                                                                                                                                               Oregon                     11, RM 101  

  Extreme Pressure    Pressure washing                     1                  PW2000                   268                                         Good                        Albany,                    Building 12 
  Washer                                                                                                                                                                       Oregon                                 

  Welder &            Welding                              1                  DC-180-AS                A401107                                     Good                        Albany,                    Building    
  Undercarriage                                                                                                                                                                Oregon                     12, RM000   

  Steam Cleaner       Cleaner                              1                  NA                       NA                                          Good                        Albany,                    Building    
                                                                                                                                                                               Oregon                     12, RM 000  

  Threading Machine   Pipe threader                        1                  Rigid 800                8100193                                     Good                        Albany,                    Building 5, 
                                                                                                                                                                               Oregon                     RM 109      

  Pressure Washer     Portable                             1                  NA                       NA                                          Good                        Albany,                    Building 5, 
                                                                                                                                                                               Oregon                     RM 108      

  Sewer Sampler       Whitney Equipment                    2                  GLS                      201L01103, 201K01581                        Very Good                   Albany,                    Building 5, 
                                                                                                                                                                               Oregon                     RM 109      

  Core Drilling       Core drill                           1                  NA                       HOOD558133                                  Good                        Albany,                    Building 5, 
  Machine                                                                                                                                                                      Oregon                     RM 109      

  Drilling Machine    Drilling holes                       1                  NA                       NA                                          Good                        Albany,                    Building 5, 
                                                                                                                                                                               Oregon                     RM 111      

  Composite sampler   NA                                   3                  1580                     B-3137-29, 32, 33                           Good                        Albany,                    Building 5, 
                                                                                                                                                                               Oregon                     RM 111      

  Miller Winch System Winch                                1                  52-50G                   53462Y                                      Good                        Albany,                    Building 5, 
                                                                                                                                                                               Oregon                     RM 111      

  Personnel work      NA                                   1                  NA                       F0602553                                    Excellent                   Albany,                    Building 6, 
  platform                                                                                                                                                                     Oregon                     RM 100      

  Micro-volt Ammeter  Electrical meter                     1                  153                      38261                                       Good                        Albany,                    Building 7, 
                                                                                                                                                                               Oregon                     RM 000      

  Oscilloscope        Electrical meter                     1                  45                       20789                                       Good                        Albany,                    Building 7, 
                                                                                                                                                                               Oregon                     RM 000      

  Endcor receivers    NA                                   1                  ST3B                     NA                                          Good                        Albany,                    Building 7, 
                                                                                                                                                                               Oregon                     RM 000      

  Autoranging Digital Impedance meter                      1                  253                      45062                                       Good                        Albany,                    Building 7, 
  Meter                                                                                                                                                                        Oregon                     RM 000      

  Electricity Monitor Kilowatt hour                        1                  NA                       832607                                      Good                        Albany,                    Building 7, 
                                                                                                                                                                               Oregon                     RM 000      

  Nanao Flexsca       NA                                   1                  MA-1760-USM              C7384083                                    Good                        Albany,                    Building 7, 
  Monitor                                                                                                                                                                      Oregon                     RM 000      

  Biddle Megohmeter   Electrical meter                     1                  NA                       18677                                       Good                        Albany,                    Building 7, 
                                                                                                                                                                               Oregon                     RM 000      

  Microvolt-Ammeter   Electrical meter                     1                  NA                       002-02526                                   Good                        Albany,                    Building 7, 
                                                                                                                                                                               Oregon                     RM 000      

  Dell Computer       Computer                             1                  166MHZ                   79HZP                                       Good                        Albany,                    Building 8, 
                                                                              Pentium                                                                                          Oregon                     RM 102      

  Hoist               1 ton                                1                  NA                       LW3312PS                                    Good                        Albany,                    Building 9, 
                                                                                                                                                                               Oregon                     RM 100      

  Infrared            Weston Inc.                          1                  NA                       6                                           Good                        Albany,                    Building 9, 
  Temperature Meter                                                                                                                                                            Oregon                     RM 101      

  Electric Cart       Burden carrier                       4                  B                        62556, 14993                                Good,                       Albany,                    Building 9, 
                                                                                                                                                   Excellent                   Oregon                     RM 101&     
                                                                                                                                                                                                          Building 5, 
                                                                                                                                                                                                          RM 111      

  Forklift            Toyota,                              2                  FP40-24                  43250000                                    Fair                        Albany,                    Buildings   
                      Allis-Chalmbers                                                                                                                                          Oregon                     22 & 11     

  Desktop PC system   Dell (w/ Monitor)                    6                  Pentium                  BY3Q201,                                    Very Good                   Albany,                    Buildings   
                                                                                                       3082511,9XPV201,5HBZ201,79hZP,                                          Oregon                     8,9,11      
                                                                                                       3562591                                                                                                        

  Hickok tube tester  Tube tester                          1                  539-c                    396-01192                                   Good                        Albany,                    Building 7, 
                                                                                                                                                                               Oregon                     RM 000      
  ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

# Technical Exhibit 6-3: Government Provided Software and Systems {#technical-exhibit-6-3-government-provided-software-and-systems .Like-Heading-1-not-TOC}

**FORRESTAL HEADQUARTERS COMPLEX**

+---------+-----------------------------+-----------------------------+
| **PWS   | **Name of Program**         | **Description**             |
| Re      |                             |                             |
| ference |                             |                             |
| N       |                             |                             |
| umber** |                             |                             |
+=========+=============================+=============================+
| 3.1.1.2 | AUTOCAD Architect Desktop   | An electronic drafting      |
|         | 2000                        | software                    |
+---------+-----------------------------+-----------------------------+
| 3.      | Facility Information        | A facility and space        |
| 1.1.2.6 | Management System (FIMS)    | database and management     |
|         |                             | tool                        |
+---------+-----------------------------+-----------------------------+
| 3.      | Xerox Local Area Network    | A computer networking       |
| 1.1.2.6 | (LAN)                       | system in use within the    |
|         |                             | Space Management Program    |
+---------+-----------------------------+-----------------------------+
| 3.1.1.3 | QBIC                        | A preventive maintenance    |
|         |                             | database software program   |
+---------+-----------------------------+-----------------------------+
| 3.1.1.3 | APPLIX                      | A service call tracking     |
|         |                             | software program            |
+---------+-----------------------------+-----------------------------+
| 3.1.1.3 | Siemens Building Technology | A DDC energy management and |
|         | Insight Apogee              | control system for the      |
|         |                             | HVACR systems               |
+---------+-----------------------------+-----------------------------+
| 3.      | Trip Planner                | A program used to plan and  |
| 1.2.1.2 |                             | schedule travel itineraries |
+---------+-----------------------------+-----------------------------+
| 3.      | Travel Office Database (no  | A database used to track    |
| 1.2.1.3 | name)                       | the expiration of passports |
|         |                             | and visas                   |
+---------+-----------------------------+-----------------------------+
| 3.      | Fleet Management            | A program used to track     |
| 1.2.2.2 | Information System (FMIS)   | vehicle preventative        |
|         |                             | maintenance and process     |
| 3.      |                             | daily vehicle trip logs     |
| 1.2.4.3 |                             |                             |
+---------+-----------------------------+-----------------------------+
| 3.      | Courier Electronic          | A system used in support of |
| 1.2.3.1 | Signature Data System       | the transportation area     |
|         | (CESDS)                     | operations                  |
+---------+-----------------------------+-----------------------------+
| 3.1     | SUNFLOWER                   | A personal property         |
| .3.3.1, |                             | inventory and management    |
|         |                             | database system             |
| 3.1     |                             |                             |
| .3.1.3, |                             |                             |
|         |                             |                             |
| 3.1     |                             |                             |
| .3.1.6, |                             |                             |
|         |                             |                             |
| 3.      |                             |                             |
| 1.3.2.2 |                             |                             |
+---------+-----------------------------+-----------------------------+
| 3.      | Job Tracking System (JTS)   | A database program used to  |
| 1.3.3.1 |                             | track the status,           |
|         |                             | performance dates, and      |
|         |                             | other elements of printing  |
|         |                             | jobs                        |
+---------+-----------------------------+-----------------------------+

**GERMANTOWN HEADQUARTERS COMPLEX**

+---------+-----------------------------+-----------------------------+
| **PWS   | **Name of Program**         | **Description**             |
| Re      |                             |                             |
| ference |                             |                             |
| N       |                             |                             |
| umber** |                             |                             |
+=========+=============================+=============================+
| 3.      | Maintenance Service         | A program used to monitor,  |
| 2.1.1.3 | Tracking System (MSTS)      | update, and track facility  |
|         |                             | problems and facility       |
|         |                             | related complaints          |
+---------+-----------------------------+-----------------------------+
| 3.      | Alterations/Renovations     | A facility information      |
| 2.1.1.6 | Tracking System (ARTS)      | management and tracking     |
|         |                             | program                     |
+---------+-----------------------------+-----------------------------+
| 3.2.1.2 | AUTOCAD Architect Desktop   | An electronic drafting      |
|         | 2000                        | software                    |
+---------+-----------------------------+-----------------------------+
| 3.2     | Facility Information        | A facility and space        |
| .1.2.5, | Management System (FIMS)    | database and management     |
|         |                             | tool                        |
| 3.      |                             |                             |
| 2.2.4.1 |                             |                             |
| -       |                             |                             |
|         |                             |                             |
| 3.      |                             |                             |
| 2.2.4.3 |                             |                             |
+---------+-----------------------------+-----------------------------+
| 3.      | Xerox Local Area Network    | A computer networking       |
| 2.1.2.5 | (LAN)                       | system in use within the    |
|         |                             | Space Management Program    |
+---------+-----------------------------+-----------------------------+
| 3.2.1.3 | QBIC                        | A preventive maintenance    |
|         |                             | database software program   |
+---------+-----------------------------+-----------------------------+
| 3.2.1.3 | MSTS Tracking System        | A maintenance service       |
|         |                             | tracking system             |
+---------+-----------------------------+-----------------------------+
| 3.2.1.3 | Johnson Controls METASYS    | A DDC energy management and |
|         | Network Control Unit System | control system for the      |
|         |                             | HVACR systems               |
+---------+-----------------------------+-----------------------------+
| 3.      | Courier Electronic          | A system used in support of |
| 2.2.3.1 | Signature Data System       | the transportation area     |
|         | (CESDS)                     | operations                  |
+---------+-----------------------------+-----------------------------+
| 3.      | ETA Time and Attendance     | A system used to monitor    |
| 2.2.3.1 | System                      | labor hours and work        |
|         |                             | statistics for DOE          |
|         |                             | employees                   |
+---------+-----------------------------+-----------------------------+
| 3.2     | SUNFLOWER                   | A personal property         |
| .3.1.1, |                             | inventory and management    |
|         |                             | database system             |
| 3.      |                             |                             |
| 2.3.1.3 |                             |                             |
| -       |                             |                             |
|         |                             |                             |
| 3.      |                             |                             |
| 2.3.1.6 |                             |                             |
+---------+-----------------------------+-----------------------------+
| 3.      | Job Tracking System (JTS)   | A database program used to  |
| 2.3.3.1 |                             | track the status,           |
|         |                             | performance dates, and      |
|         |                             | other elements of printing  |
|         |                             | jobs                        |
+---------+-----------------------------+-----------------------------+

**ALBANY RESEARCH CENTER**

+---------+-----------------------------+-----------------------------+
| **PWS   | **Name of Program**         | **Description**             |
| Re      |                             |                             |
| ference |                             |                             |
| N       |                             |                             |
| umber** |                             |                             |
+=========+=============================+=============================+
| 3.3     | Property Acquisition        | A property data management  |
| .3.1.1, | Management System (PAMS)    | program located at the NETL |
| 3.3     |                             |                             |
| .3.1.3, |                             |                             |
|         |                             |                             |
| 3.      |                             |                             |
| 3.3.1.4 |                             |                             |
+---------+-----------------------------+-----------------------------+

[^1]: The Siemens System is a proprietary system requiring the Service
    Provider to use the manufacturer's representative service,
    components and materials.

[^2]: The Siemens System is a proprietary system requiring the Service
    Provider to use the manufacturer's representative service,
    components and materials.

[^3]: The Johnson Controls METASYS EMCS system is a proprietary system
    requiring the Service Provider to use the manufacturer's
    representative service, components and materials.

[^4]: The Johnson Controls METASYS EMCS system is a proprietary system
    requiring the Service Provider to use the manufacturer's
    representative service, components and materials.

[^5]: ^^ Priority Performance Standard

[^6]: ^^ Priority Performance Standard

[^7]: ^^ Priority Performance Standard

[^8]: ^^ Priority Performance Standard

[^9]: ^^ Priority Performance Standard

[^10]: ^^

[^11]: ^^

[^12]: ^^ Priority Performance Standard

[^13]: ^^

[^14]: ^^ Priority Performance Standard

[^15]: ^^ Priority Performance Standard

[^16]: ^^ Priority Performance Standard

[^17]: ^^ Priority Performance Standard

[^18]: ^^ Priority Performance Standard

[^19]: ^^ Priority Performance Standard

[^20]: ^^ Priority Performance Standard

[^21]: ^^ Priority Performance Standard

[^22]: ^^ Priority Performance Standard

[^23]: ^^ Priority Performance Standard

[^24]: ^^ Priority Performance Standard

[^25]: ^^ Priority Performance Standard

[^26]: ^^ Priority Performance Standard

[^27]: ^^ Priority Performance Standard

[^28]: ^^ Priority Performance Standard

[^29]: ^^ Priority Performance Standard

[^30]: ^^ Priority Performance Standard

[^31]: ^^

[^32]: ^^ Priority Performance Standard

[^33]: ^^

[^34]: ^^ Priority Performance Standard

[^35]: ^^

[^36]: ^^ Priority Performance Standard

[^37]: ^^

[^38]: ^^ Priority Performance Standard

[^39]: ^^ Priority Performance Standard

[^40]: ^^ Priority Performance Standard

[^41]: ^^ Priority Performance Standard

[^42]: ^^

[^43]: ^^ Priority Performance Standard

[^44]: ^^ Priority Performance Standard

[^45]: ^^

[^46]: ^^ Priority Performance Standard

[^47]: ^^ Priority Performance Standard

[^48]: ^^

[^49]: ^^ Priority Performance Standard

[^50]: ^^ Priority Performance Standard

[^51]: ^^

[^52]: ^^ Priority Performance Standard

[^53]: ^^ Priority Performance Standard

[^54]: ^^ Priority Performance Standard

[^55]: ^^ Priority Performance Standard

[^56]: ^^ Priority Performance Standard

[^57]: ^\*^ The Service Provider shall possess an L Clearance upon
    Contract start date and shall be able to obtain a Q Clearance.

[^58]: ^\*^ For drivers of the four vehicles with classified phones
    (quantity of vehicles subject to change).

    ^\*\*\*^ A Q Clearance is required for one staff member only.

[^59]: ^\*^ The Service Provider shall possess an L Clearance upon
    Contract start date and shall be able to obtain a Q Clearance.

[^60]: ^\*^ The Service Provider shall possess an L Clearance upon
    Contract start date and shall be able to obtain a Q Clearance.

    ^\*\*\*^ A Q Clearance is required for one staff member only.

[^61]: ^\*^ The Service Provider shall possess an L Clearance upon
    Contract start date and shall be able to obtain a Q Clearance.

[^62]: ^\*^ Dual use -- shared with the Government.

[^63]: ^\*^ Dual use -- shared with the Government.

[^64]: ^\*^

[^65]: ^\*^