![](media/image1.jpeg){width="0.9368055555555556in"
height="1.038888888888889in"}**Gonzales Consulting Services, Inc.**

**General Services Administration**

**Federal Supply Service**

**Authorized Federal Supply Schedule Price List**

**FSC GROUP - 084**

**TOTAL SOLUTIONS FOR LAW ENFORCEMENT, SECURITY, FACILITY MANAGEMENT
SYSTEMS, FIRE, RESCUE, SPECIAL PURPOSE CLOTHING, MARINE CRAFT AND
EMERGENCY/DISASTER RESPONSE;**

**GROUP 63 -- ALARM AND SIGNAL SYSTEMS/FACILITY MANAGEMENT SYSTEMS,
PROFESSIONAL SECURITY/FACILITY MANAGEMENT SERVICES, and GUARD SERVICES**

**Contract Number: GS-07F-5439P**

**NAICS Codes: 561612 & 561621**

For more information on ordering from Federal Supply Schedules click on
**FSS Schedules** button at **fss.gsa.gov**.

**Contract Period:** 11/24/2004 through 11/23/2008

**Contractor: Gonzales Consulting Services, Inc.**

> **633 17^th^ Street, Suite 2600**
>
> **Denver, Colorado 80202**

**Business Size: Small, Disadvantaged Business**

**Phone: (303) 383-5500**

**Fax: (303) 383-5510**

**Web: [www.gcs-usa.com](http://www.gcs-usa.com/)**

**Email: <sheilam@gcs-usa.com>**

**Contact:** Sheila McCombs

> Director, Contract Administration

**Prices shown herein are net (discount deducted).**

**CUSTOMER INFORMATION**

**Special Item Numbers:**

SIN 246-52 Professional Security/Facility Management Services

SIN 246-54 Guard Services

**Maximum Order:** Any amount as negotiated

**Minimum Order:** \$100.00

**Geographic Scope of Contract:**

United States

*Locations: Reference Price List for Wage Determinations*

**Point of Production:** United States

**Discounts:** Prices shown are standard prices. Additional discounts
can be offered as follows:

a.  **Prompt Payment:** As negotiated between the Government and GCS

b.  **Quantity:** As negotiated between the Government and GCS

c.  **Dollar Volume:** As negotiated between the Government and GCS

d.  **Government Educational Institutions:** As negotiated between the
    Government and GCS

e.  **Other:** As negotiated between the Government and GCS

**Quantity Discounts:** N/A

**Prompt Payment Terms:** N/A

**Credit Card:** Accepted

**Delivery Schedule:**

a.  **Time of Delivery:** The Contractor shall deliver to destination
    within the number of calendar days after receipt of order (ARO), or
    as negotiated between the Government and GCS.

b.  **Expedited Delivery:** Items available for expedited delivery are
    noted in this price list or as negotiated between the government and
    GCS.

c.  **Overnight and 2-day Delivery:** Pursuant to verbal or written
    negotiations between the government and GCS.

d.  **Urgent Requirements:** Pursuant to verbal or written negotiations
    between the government and GCS.

**FOB Point**: Destination

**Contractor\'s Ordering/Payment Address:**

> Gonzales Consulting Services, Inc
>
> 633 17^th^ Street, Suite 2600
>
> Denver, CO 80202
>
> Telephone: 303-383-5500
>
> Fax: 303-383-5510
>
> Email: <gcs@gcs-usa.com>

**Ordering Procedures:**

> For supplies and services, the ordering procedures, information on
> Blanket Purchase Agreements (BPAs), and a sample BPA can be found at
> the GSA/FSS Schedule homepage ([fss.gsa.gov/schedules]{.underline}).

**Warranty Provision:** N/A

**DUNS Number:** 11-784-9356

**CCR Registration:** Yes

**SIN 246-52 -- PROFESSIONAL SECURITY/FACILITY MANAGEMENT SERVICES**

**2007 -2008 Price List**

  ---------------------------------------------------- ------------------
  **Job Category**                                     **Hourly Rate**

  Data Application Analyst II                          \$63.50

  Operations Manager                                   \$67.20

  Alarm Systems Technician                             \$68.37

  Training Assistant                                   \$68.87

  Remote Alarm Programmer                              \$70.22

  Trainer/Training Coordinator                         \$77.10

  Database Administrator                               \$78.33

  Senior Alarm Systems Technician                      \$84.40

  Network Engineer                                     \$84.40

  System Administrator                                 \$90.91

  Telecommunications Specialist                        \$97.23

  Communications Center Site Manager                   \$115.86
  ---------------------------------------------------- ------------------

**[Notes:]{.underline}**

\(1\) Travel costs shall be negotiated individually on an as needed
basis.

**Listed below are generic labor category descriptions. As job
qualifications, duties, and responsibilities are defined by each
statement of work, the descriptions are not meant to be all-inclusive.
Duties will vary based upon the requirements of individual statements of
work and/or as required by the client. Custom title, job descriptions
and labor costs are developed in response to client need and tasking.**

**SIN 246-52 -- PROFESSIONAL SECURITY/FACILITY MANAGEMENT SERVICES**

**Data Application Analyst II**

Provide guidance to all Data Entry personnel, including the Data
Application Analyst I, in managing all information systems. Resolve
discrepancies in information. Perform quality assurance tasks, review
tasks of other team members for accuracy. Maintain expert knowledge of
the operations of all information systems. Provide training to personnel
on the operations of each system. Provide recommendations on how to use
each system efficiently. Recommend procedures and processes for
operations of system. Provide guidance to the dispatch community on
system usage. Maintain information in all databases. Develop creative
information solutions using standard applications. Maintain all tracking
and logging solutions and provide statistical data using this
information. Provide assistance to the Lead Information Technology
Specialist in all areas of Information Management. This includes some
limited project management responsibilities. Serve as backup supervisor
during catastrophic/emergency events. Provide recommendations on
operational procedures. Works under the direction of the Government IT
Specialist or Communication Center Site Manager.

**Operations Manager**

Responsible for the operations activities and contract staff.
Responsible for ensuring the contract staffs conformance to the
customer's SOPs, company employee guidelines and regulations, and other
company or customer requirements as assigned. Maintain high standards of
alarm monitoring and emergency communication, and public safety
dispatching standards. Directly or through subordinate supervisors,
organize and plan the work of the contract alarm monitoring and
emergency communications staff. Respond to customer's concerns about
education, safety and communication issues. Meet with representatives of
user agencies, affiliated agencies, and other local, state or federal
agencies in matters related to emergency communications, alarm
monitoring and public safety dispatching. Maintain knowledge of ongoing
technical and legal developments and meet with representatives of the
client to guarantee the ability to meet current and future needs and
ensure compliance with applicable laws and SOPs.

**Alarm Systems Technician**

Proficient in using and programming various alarm panels. Able to
complete projects such as creating and maintaining databases related to
various types of alarms. Perform database maintenance activities
including area code scrubbing and updating, reprogramming of alarm
systems, dispatching service personnel, and handling/troubleshooting
customer complaints. Obtain feedback from communication center staff and
design solutions for improving the operational efficiency and
effectiveness of alarm systems. Implement work schedules and produce
remote access reports providing customers with a listing of
opening/closing times and other required information generated by alarm
systems. Work effectively with communications center staff, other
managers, public safety personnel, and clients in variety of critical
situations involving various alarm systems. Transform alarm account data
into various configurations, including 800 number access. Must be
experience in burglar alarm systems and with a variety of commercial and
residential alarm panels. Must be capable of handling variety of
customer service issues related to billing, service follow-up, and
maintenance of alarm systems. Must service a variety of alarm monitoring
and logging systems and be familiar with radio dispatch systems, digital
communications recording systems, various alarm related computer
databases, closed circuit security camera systems. Must have in-depth
understanding of the interface between alarm systems, telephone and
radio systems, and access control systems protocols and operations.

**Training Assistant**

Assist with the development and maintenance of a professional public
safety/alarm dispatch training program. Assist with the coordination of
cross training. Assist with updating training materials and standard
operating procedures to reflect current job requirements. Conduct new
hire introduction training in a classroom setting following the
established training guidelines. Assist with maintenance of a training
database. Research and present to the Trainer/Training Coordinator
recommendations for outside training programs and tools that will
benefit dispatchers. Assist with maintenance of standard evaluation
guidelines based on performance expectations as established in
coordination with the Trainer/Training Coordinator and Supervisors.
Assist with the development of remedial training plans as needed with
the Trainer/Training Coordinator. Assist with updating existing training
programs and the development of in-service training as needed to reach
quality assurance standards.

**Remote Alarm Programmers**

Provide onsite alarm panel programming and diagnostics. Ensure all alarm
panels are communicating with the receiver(s) using the correct
reporting format. Provide a consistency in the programming parameters
throughout the regions inventory. Overlook submitted documentation for
accuracy and complete panel information as to expedite the online time.
Responsible for ensuring the Programming MAR document is up to date.
Ensure the installing contractor is in receipt of all required
documentation. Coordinate with the Agency/Contractor for date and time
of download and testing. Verify all zones are active and reporting
properly through a complete walk test. Report any deficiencies found to
the installer/agency for guidance or procedures. Responsible for
ensuring the new alarm system is in the enabled mode for monitoring.
Initiate action on requests from agencies for normal user additions and
deletions. Periodically dial into panels for line testing. Help and
support the data entry personnel on updates and changes to panel
information. Maintain the alarm receivers and printers. Ensure the
dispatch staff is aware of any changes that may affect the normal
operations of the SIS software. Implement new updates to alarm panels,
receivers, and software as needed.

**Trainer / Training Coordinator**

Possess all qualifications, knowledge, skills, and abilities as a
non-supervisory (operator/ dispatcher) and perform duties when directed
to do so by the Communication Center Site Manager. Responsible for the
overall training of dispatchers and dispatch supervisors. Monitor and
report the effectiveness of training on employees during the orientation
period and for career development. Evaluate weaknesses and provide
additional training as needed. Require three (3) years experience as a
trainer in a dispatch center. Completely knowledgeable of the daily
dispatch functions and related equipment. Conduct training in the
following areas: telephone and radio protocol, accuracy in recording
data, and standard operating procedures. Develop and present classroom
and on the job training curriculum. Create lesson plans with interim
performance objectives related to each lesson plan. Maintain training
files. Develop and present effective testing for on the job performance
and classroom lesson plans written tests. Conduct needed annual and
regular refresher training. Ensure that all training is in alignment
with Commission on Accreditation for Law Enforcement Agencies, Inc.
(CALEA) standards. Submit training plans, materials, and objectives for
review, new procedures/policies/equipment, etc. Relies on instructions
and pre-established guidelines to perform the functions of the job.

**Database Administrator**

Administer, install, maintain, and upgrade databases that may reside on
servers, such as Microsoft SQL Server 2000, stand alone, such as
Microsoft Access, or web-accessed databases. Administer, install,
maintain, and upgrade network infrastructure components, including hubs,
routers, and firewalls. Utilize a full range of hardware and software to
support the daily mission. Provide preventative solutions to
administrative and maintenance challenges for all databases housed by
the customer. Evaluate and install Applications Developers changes to
production database. Plan, coordinate, or execute all activities related
to design, implementation, backup, and recovery of databases across
multiple platforms and systems. Perform SQL statement tuning. Evaluate
database layout and make recommendations for changes/redesigns. Assist
in the development of SQL server design and development standards.
Develop/modify system documentation.

**Senior Alarm Systems Technician**

Proficient in using and programming various alarm panels. Able to
complete and/or direct projects such as creating and maintaining
databases related to various types of alarms. Perform and/or directs
others to perform database maintenance activities including area codes,
reprogramming of alarm systems, dispatching service personnel, and
handling/troubleshooting customer complaints. Obtain or direct others to
obtain feedback from communication center staff and design solutions for
improving the operational efficiency and effectiveness of alarm systems.
Design and direct the implementation of work schedules and produces
and/or directs others to produce remote access reports providing
customers with a listing of opening/closing times and other required
information generated by alarm systems. Work effectively with
communications center staff, other managers, public safety personnel,
and clients in variety of critical situations involving various alarm
systems. Transform and/or direct others to transform alarm account data
into various configurations, including 800 number access. Must be fully
trained in operating and programming access systems. Must have in-depth
knowledge of burglar alarm systems and with a variety of commercial and
residential alarm panels. Coordinate and handle variety of customer
service issues related to billing, service follow-up, and maintenance of
alarm systems. Service and/or direct others to service a variety of
alarm monitoring and logging systems and be familiar with radio dispatch
systems, digital communications recording systems, various alarm related
computer databases, closed circuit security camera systems. Must be
familiar with mapping systems as they relate to alarms, have an in-depth
understanding of the interface between alarm systems, telephone and
radio systems, and access control systems protocols and operations.

**Network Engineer**

Performs duties as a network engineer in support of the operations,
processes and/or requirements gathering for the Customer's information
technology infrastructure. Regularly assess the current IT state, as
well as the development and operation of systems to identify factors
such as interoperability, cost efficiency, security, and trends which
may affect the operating elements. Serve as a technical expert in the
area of local and wide area networks, systems administration of network
operating systems, systems security and other network-based
applications. Apply network and information technology architecture
sufficient to manage the design of network architectures, including
evaluating and defining infrastructure requirements, selecting hardware
and software components, coordinating network implementation planning
and oversee testing and implementation of information technology systems
that are critical to the Customer's success. Manage network server-based
and personal computer-based applications, implementation of new systems,
conduct post-implementation evaluation and make recommendations and
systems maintenance activities, including personal computers and other
peripherals. Ensure confidentiality, integrity, and availability of
systems, networks and data through the planning, analysis,
implementation, maintenance, and enhancement of information systems
security programs, policies, procedures, and tools. Must possess
technical knowledge and expertise in planning, installation,
implementing, and maintaining Microsoft Windows Workstation and Server
operating systems, MS-Windows Active Directory, network
protocols/architectures TCP/IP, DHCP, DNS, VPN, Windows Routing and
Remote Access in a LAN/WAN Ethernet/Gigabit based network. Interface
with a variety of individuals ranging from Political Appointees, members
of the Senior Executive Services, executive management, Law Enforcement
Officers, computer and communications specialists, technical experts,
security consultants, and other agency personnel.

**System Administrator**

Perform a wide range of computer related duties, including installing,
maintaining, troubleshooting, and specifying computer and network
hardware and software. Responsible for installing, configuring, and
maintaining Windows workstations and servers. Administer, install,
maintain, troubleshoot, and upgrade Windows workstations and server
hardware and software. Monitor and optimize the system to achieve
optimum level of performance. Ensure data integrity of Windows
workstations/servers by evaluating, implementing, and managing
appropriate software and hardware solutions. Ensure data recoverability
by implementing a robust methodology for performing system backups and
database archive operations. SQL Databases Administration, including
administer, install, maintain, troubleshoot, and upgrade databases that
may reside on servers, such as Microsoft SQL Server 2000, stand alone,
such as Microsoft Access, or web-accessed databases. Network Systems
Administration, including administer, install, maintain, troubleshoot,
and upgrade network infrastructure components, including hubs, routers,
and firewalls.

**Telecommunications Specialist**

Responsible for monitoring and evaluating PBX operations. Research,
redesign, analyze, install, modify, maintain, troubleshoot, and repair
complex electronic systems and subsystems for telecommunications,
electronic instrumentation systems, and equipment. Review and analyze
technical documentation to ensure adequate telecommunications support
equipment has been identified in support of new equipment installations.
Recognize and identify potential areas where existing policies and
procedures require change, or where new ones need to be developed.
Monitor voice communication equipment performance, maintain an inventory
and report activity levels on voice communication systems. Perform
analysis of system-generated statistics and make recommendations for
hardware/software/traffic configurations and resource allocation.
Coordinate changes in voice communication requirements caused by changes
in the business needs of the Customer. Manage telecommunications systems
that include multiple configurations of stations and trunks including
analog loop, T1, BRI, PRI, analog DID, and analog E&M, which also
supports advanced applications, such as voice messaging, unified
messaging, digital networking, and basic and enhanced call centers.
Maintain, monitor, and analyze dial tone circuits. Serve as the main
contact for user inquiries regarding voice communications equipment use,
capabilities and on-site troubleshooting. Interface with a variety of
individuals ranging from Political Appointees, members of the Senior
Executive Services, executive management, Law Enforcement Officers,
computer and communications specialists, technical experts, security
consultants, and other agency personnel.

**Communication Center Communication Center Site Manager**

Oversee the development and overall operation of a communications
center. Promote a positive working environment using Total Quality
Management concepts and practices. Provide leadership to all
communication center personnel. Assist in the preparation of operating
plans and budgets. Evaluate and assist in developing current and new
products and services to meet customer needs. Oversee integration of new
projects and/or contracts into communication center operations. Monitor
overall communication center performance indicators and make necessary
improvements. May evaluate new capital equipment purchases. Oversee
communication center training program. Responsible for managing staffing
issues relating to hiring, discipline and termination of employees. Must
have an in-depth familiarity with police and radio dispatch protocols,
expertise in management reporting, communication center operations
management, project controls, alarm systems monitoring and quality
assurance programs. Possess excellent communications skills to
effectively direct the activities of subordinate staff and have
proficiency in producing written reports.

**SIN 246-54 -- GUARD SERVICES**

**2007 -2008 Price List**

**San Francisco, CA**

**DOL Wage Determination No. 05-2059, Rev. 4 (6/5/07)**

  ---------------------------------------------------- ------------------
  **Job Category**                                     **Hourly Rate**

  Data Entry Clerk I                                   \$29.96

  Data Entry Clerk II                                  \$32.69

  Transcriptionist                                     \$43.93

  Transcriptionist Supervisor                          \$47.21

  Administrative Assistant                             \$58.60

  Data Application Analyst I                           \$46.88

  Alarm Monitor/Dispatcher 1                           \$46.30

  Alarm Monitor/Dispatcher 2                           \$50.02

  Alarm Monitor/Dispatcher 3                           \$53.72

  Alarm Monitor/Dispatcher 4                           \$57.43

  Alarm Monitor/Dispatcher 5                           \$61.15

  Alarm Monitor/Dispatcher Supervisor 1                \$66.02

  Alarm Monitor/Dispatcher Supervisor 2                \$70.91

  Alarm Monitor/Dispatcher Supervisor 3                \$75.80
  ---------------------------------------------------- ------------------

**[Notes:]{.underline}**

\(1\) Travel costs shall be negotiated individually on an as needed
basis.

**Denver, CO**

**DOL Wage Determination No. 05-2081, Rev. 3 (6/5/07)**

  ---------------------------------------------------- ------------------
  **Job Category**                                     **Hourly Rate**

  Data Entry Clerk I                                   \$25.22

  Data Entry Clerk II                                  \$30.10

  Transcriptionist                                     \$33.22

  Transcriptionist Supervisor                          \$35.72

  Administrative Assistant                             \$46.70

  Data Application Analyst I                           \$38.87

  Alarm Monitor/Dispatcher 1                           \$36.83

  Alarm Monitor/Dispatcher 2                           \$39.80

  Alarm Monitor/Dispatcher 3                           \$42.75

  Alarm Monitor/Dispatcher 4                           \$45.70

  Alarm Monitor/Dispatcher 5                           \$48.64

  Alarm Monitor/Dispatcher Supervisor 1                \$52.53

  Alarm Monitor/Dispatcher Supervisor 2                \$56.42

  Alarm Monitor/Dispatcher Supervisor 3                \$60.32
  ---------------------------------------------------- ------------------

**[Notes:]{.underline}**

\(1\) Travel costs shall be negotiated individually on an as needed
basis.

**Washington, DC**

**DOL Wage Determination No. 05-2103, Rev. 4 (7/10/07)**

  ---------------------------------------------------- ------------------
  **Job Category**                                     **Hourly Rate**

  Data Entry Clerk I                                   \$26.11

  Data Entry Clerk II                                  \$28.50

  Transcriptionist                                     \$33.76

  Transcriptionist Supervisor                          \$36.30

  Administrative Assistant                             \$48.64

  Data Application Analyst I                           \$43.90

  Alarm Monitor/Dispatcher 1                           \$36.41

  Alarm Monitor/Dispatcher 2                           \$39.31

  Alarm Monitor/Dispatcher 3                           \$42.24

  Alarm Monitor/Dispatcher 4                           \$45.16

  Alarm Monitor/Dispatcher 5                           \$48.06

  Alarm Monitor/Dispatcher Supervisor 1                \$51.90

  Alarm Monitor/Dispatcher Supervisor 2                \$55.73

  Alarm Monitor/Dispatcher Supervisor 3                \$59.59
  ---------------------------------------------------- ------------------

**[Notes:]{.underline}**

\(1\) Travel costs shall be negotiated individually on an as needed
basis.

**Philadelphia, PA**

**DOL Wage Determination No. 05-2449, Rev. 3 (6/5/07)**

  ---------------------------------------------------- ------------------
  **Job Category**                                     **Hourly Rate**

  Data Entry Clerk I                                   \$24.27

  Data Entry Clerk II                                  \$28.94

  Transcriptionist                                     \$35.59

  Transcriptionist Supervisor                          \$38.29

  Administrative Assistant                             \$45.35

  Data Application Analyst I                           \$39.51

  Alarm Monitor/Dispatcher 1                           \$33.94

  Alarm Monitor/Dispatcher 2                           \$36.65

  Alarm Monitor/Dispatcher 3                           \$39.36

  Alarm Monitor/Dispatcher 4                           \$42.06

  Alarm Monitor/Dispatcher 5                           \$44.81

  Alarm Monitor/Dispatcher Supervisor 1                \$48.38

  Alarm Monitor/Dispatcher Supervisor 2                \$51.97

  Alarm Monitor/Dispatcher Supervisor 3                \$55.56
  ---------------------------------------------------- ------------------

**[Notes:]{.underline}**

\(1\) Travel costs shall be negotiated individually on an as needed
basis.

**Fort Hood, TX**

**DOL Wage Determination No. 05-2523, Rev. 3 (5/29/07)**

  ---------------------------------------------------- ------------------
  **Job Category**                                     **Hourly Rate**

  Data Entry Clerk I                                   \$19.61

  Data Entry Clerk II                                  \$25.46

  Transcriptionist                                     \$25.41

  Transcriptionist Supervisor                          \$27.28

  Administrative Assistant                             \$31.70

  Data Application Analyst I                           \$31.40

  Alarm Monitor/Dispatcher 1                           \$21.77

  Alarm Monitor/Dispatcher 2                           \$23.50

  Alarm Monitor/Dispatcher 3                           \$25.27

  Alarm Monitor/Dispatcher 4                           \$26.99

  Alarm Monitor/Dispatcher 5                           \$28.73

  Alarm Monitor/Dispatcher Supervisor 1                \$31.04

  Alarm Monitor/Dispatcher Supervisor 2                \$33.34

  Alarm Monitor/Dispatcher Supervisor 3                \$35.65
  ---------------------------------------------------- ------------------

**[Notes:]{.underline}**

\(1\) Travel costs shall be negotiated individually on an as needed
basis.

**Listed below are generic labor category descriptions. As job
qualifications, duties, and responsibilities are defined by each
statement of work, the descriptions are not meant to be all-inclusive.
Duties will vary based upon the requirements of individual statements of
work and/or as required by the client. Custom title, job descriptions
and labor costs are developed in response to client need and tasking.**

**SIN 246-54 -- GUARD SERVICES**

**Data Entry Clerk I**

Maintain information on all alarm accounts including devices, contacts,
users, zones, and panel information. Place accounts on test as
requested. Disable accounts as requested. Document
instructions/procedures. Create and delete accounts. Update files.
Contact security managers and/or emergency contacts to obtain current
information when necessary. Communicate with remote programmers on
account related matters. Demonstrate basic user level proficiency and
knowledge of Microsoft Windows based computers to include Excel, Word,
Access, and PowerPoint. Work under the direction of the Data Analyst and
Lead Information Technology Specialist, or the Communication Center Site
Manager. Serve as backup dispatcher during catastrophic/emergency
events.

**Data Entry Clerk II**

Maintain information on all alarm accounts including devices, contacts,
users, zones, and panel information. Place accounts on test as
requested. Disable accounts as requested. Document
instructions/procedures. Create and delete accounts. Update files.
Contact security managers and/or emergency contacts to obtain current
information when necessary. Communicate with remote programmers on
account related matters. Work closely with Data Application Analyst on
problematic issues. Assist in resolving inconsistent data. Log all
updates and provide status reports to Data Application Analyst on these
updates. Requires the application of experience and judgment in
selecting procedures to be followed in searching for, interpreting,
selecting, or coding items to be entered into a database from a variety
of source documents. May be required to provide work on a routine and
repetitive basis following specific procedures or detailed instructions,
and working from standardized source documents that require little or no
specific coding or interpreting of data entered. Shall accurately type
at least 35 words per minute with one error using a computer keyboard
and successfully pass a data entry test administered by contractor and
proctored by the Government. Demonstrate basic user level proficiency
and knowledge of Microsoft Windows based computers to include Excel,
Word, Access, and PowerPoint. Previous experience of law enforcement or
legal profession is acceptable. Work under the direction of the Data
Application Analyst and Lead Information Technology Specialist, or the
Communication Center Site Manager. Serve as backup dispatcher during
catastrophic/emergency events.

**Transcriptionist**

Provide assistance in entering incident reports. Resolve discrepancies
between the various systems involving case control numbers. Run reports
as required. Resolve any errors associated with the system. Enter
transcribed information from the Dictaphone System into operating
databases. Communicate with officers and management in resolving
incident reporting matters. Maintain statistical data and provide to
management. Provide dispatch support in emergency/catastrophic
situations. Work closely with the Lead Information Technology Specialist
and/or Data Application Analyst on status and problematic issues and
when necessary, report to management. Assist in resolving inconsistent
data. Must be proficient in using computers and computer applications
such as Excel, Word, Access, and PowerPoint. Must be detail oriented and
possess the ability to extract specific data elements for entry into
various support systems and validate data. Must have strong
communication skills.

**Transcriptionist Supervisor**

Supervise the department, create various reports and keep superiors and
management informed on the day to day activities. Provide assistance in
entering incident reports. Resolve discrepancies between the various
systems involving case control numbers. Run reports as required. Resolve
any errors associated with the system. Enter transcribed information
from the Dictaphone System into operating databases. Communicate with
officers and management in resolving incident reporting matters.
Maintain statistical data and provide to management. Provide dispatch
support in emergency/catastrophic situations. Work closely with the Lead
Information Technology Specialist and/or Data Application Analyst on
status and problematic issues and when necessary, report to management.
Assist in resolving inconsistent data. Must be proficient in using
computers and computer applications such as Excel, Word, Access, and
PowerPoint. Must be detail oriented and possess the ability to extract
specific data elements for entry into various support systems and
validate data. Must have strong communication skills.

**Administrative Assistant**

Responsible for travel/procurement input procedures. Enter reimbursable
work authorizations into database. Answer incoming calls from Help Desk
line and transfer information to a service ticket for the technical
staff. Supply information to client agencies regarding maintenance,
service procedures, cost, procurement, and installations. Verify and
complete Visa statements for procurements and service. Responsible for
accurate tracking of visitors. Ensure fax/copier and scanner are loaded
with paper and ready for the day's events. Able to construct new
spreadsheets and forms. Update internal filing system. Assist with
operational support and service on a daily basis.

**Data Application Analyst I**

Maintain information on all alarm accounts including devices, contacts,
users, zones, and panel information. Place accounts on test as
requested. Disable accounts as requested. Document
instructions/procedures. Create and delete accounts. Update files.
Contact security managers and/or emergency contacts to obtain current
information when necessary. Review alarm accounts by contacting security
managers and/or emergency contacts to obtain current information for
contact and user lists. Verify schedules for opens/closes with alarm
accounts. Make necessary changes in databases. Communicate with remote
programmers on account related matters. Work closely with the Lead
Information Technology Specialist or Communication Center Communication
Center Site Manager on status and problematic issues. Assist in
resolving inconsistent data. Log all updates and provide status reports
to management on these updates. Provide statistical reports and other
reports as requested. Provide IT support as needed. Serve as backup
supervisor during catastrophic/emergency events. Provide recommendations
on operational procedures. Works under the direction of the Data
Application Analyst II.

**Alarm Monitor/Dispatcher 1**

Possess aptitude and ability to learn alarm monitoring and dispatching
skills as demonstrated through prior Computer Aided Dispatch or manual
dispatch achievement. Must be capable of successfully completing basic
Association of Public Communications Officials Inc. (APCO)
telecommunicator certification requirements. Under the direction of an
Alarm Monitor/Dispatcher 4 or other designed personnel, answer incoming
telephone calls and alarms, obtain information concerning police and
other emergency incidents. Under the direction of an Alarm
Monitor/Dispatcher 4 or other designed personnel, establish a priority
of importance based on information received from initial telephone/alarm
notification. Record or note pertinent information obtained from
telephone calls, such as caller name, contact telephone number, the
nature of the emergency situation, incident location, and type of
assistance required. Under the direction of an Alarm Monitor/Dispatcher
4 or other designed personnel, direct the response to incidents by
conducting tests of emergency systems and contacting local, state, and
federal officials to coordinate emergency situations. Maintain logs of
all incoming calls. Must be capable of operating voice radio
communication systems and maintaining voice radio communications on
assigned networks. Relay calls for service to appropriate personnel and
take messages as required. Accurately record emergency information and
transmit this information to responsible personnel. Capable of
maintaining a calm demeanor at all time during emergency situations.
Must successfully complete a probationary period to be deemed fully
qualified for advancement to Alarm Monitor/Dispatcher 2.

**Alarm Monitor/Dispatcher 2**

Must meet all Level 1 requirements. Must be fully trained and capable of
independent performance in at least one region. Must have Association of
Public Communication Officials Inc. (APCO) basic telecommunicator
certification. Answer incoming telephone calls and alarms, obtain
information concerning police and other emergency incidents. Responsible
for establishing a priority of importance based on information received
from initial telephone/alarm notification. Must complete all training
necessary to make, receive and distribute queries on the National
Criminal Information Center (NCIC), Justice Telecommunications System
(CJIS/JUST) and state law enforcement databases. Must demonstrate
ability to write clear, concise and timely reports, activity log entries
and data. Must consistently demonstrate good teamwork, arrive for work
timely, having no unexcused absences and be supportive of customer's
initiatives. Consistently demonstrate good customer service techniques
and skills. Maintain poise and self-control in a wide variety of
stressful situations.

**Alarm Monitor/Dispatcher 3**

Must meet all Level 2 requirements. Demonstrate ability to write clear,
concise and timely reports, activity log entries and data. Consistently
demonstrate good teamwork, arrive for work timely, have no unexcused
absences and be supportive of customer's initiatives. Maintain poise and
self-control in a wide variety of stressful situations. Must be fully
trained and capable of independent performance in all government regions
supported by the customer and be able to successfully perform
dispatching duties in all regions. Capable of accessing, with little
assistance, the National Criminal Information Center (NCIC) and the
appropriate state crime databases for all states in regions where
qualified to work. Willing to work in regions where qualified on short
notice (i.e., to work as a "rover" when requested). Consistently
demonstrate above average customer service skills by going beyond the
minimum requirements to provide assistance and information when
requested. Act as a mentor to newly hired and less experienced
employees. Occasionally perform as a Trainer for new employees when
requested.

**Alarm Monitor/Dispatcher 4**

Must meet all Level 3 requirements. Must be fully trained and capable of
independent performance in all government regions supported by the
customer and be able to successfully perform dispatching duties in all
regions. Act as a Trainer for new employees either on a
part-time/as-needed basis or for a complete "training cycle."
Demonstrate initiative by assisting shift supervisors with completion of
some routine supervisory documentation not related to personnel issues.

**Alarm Monitor/Dispatcher 5**

Must meet all Level 4 requirements. Must be fully trained and capable of
independent performance in all government regions supported by the
customer and be able to successfully perform dispatching duties in all
regions. Have a minimum of two (2) years experience that provides
demonstrated knowledge of dispatching and communications operations.
Successfully complete Association of Public Communications Officials
Basic Telecommunicator Training program, Association of Public
Communications Officials Project 33 Standards for Telecommunications
Training for APCO Institute Basic Telecommunicator Training certificate,
all law enforcement information systems certifications used, and
in-house testing. Demonstrate superior customer service skills by
providing the best possible level of customer service in all situations.
Capable of completing most supervisory-related administrative duties
with minimal oversight and assistance. Be capable of performing as an
"Active" Supervisor (only when working as a team with another Shift
Supervisor on duty) as needed, including monitoring the performance of
other alarm monitors/dispatchers and recommending corrective action to
be taken by the Shift Supervisor on duty when needed. Maintain
confidentiality of information read or heard while performing as an
"Acting" Supervisor. Successfully demonstrate ability to deal with the
public, government employees, and other law enforcement agencies using
radio and telephone communications. Demonstrate ability to verbally
communicate in a clear and concise manner on both telephone and radio
systems. Ability to receive and correctly process emergency
communications by telephone and radio transmissions, alarm automation
software (SIS), Alarm System and Telephone Deaf Display units. Make
accurate entries in MS Word and MS Excel programs. Type 35 words per
minute with less than one (1) mistake on average. Clearly, accurately,
and concisely complete basic activity logs of calls, actions taken, and
case report numbers issued. Operate all dispatch-related computer
equipment and maintain poise and self-control under stress.

**Alarm Monitor/Dispatcher Supervisor 1**

Successfully complete all alarm monitoring/dispatching duties from Level
1 through Level 5. Lead lower level Alarm Monitors/Dispatchers in
responding to police and emergency incidents. Direct the response to
such incidents. Independent answer incoming telephone calls and alarms,
obtain information concerning police and other emergency incidents. Lead
lower level Alarm Monitors/Dispatchers in obtaining instructions and
requests for assistance. Responsible for leading or assisting others in
establishing a priority of importance based on information received from
initial telephone/alarm notification. Conduct routine testing of
emergency systems. Contact local, state, and federal officials to
coordinate emergency situations. Oversee the maintenance logs of all
alarm activities. Make or lead others in making telephone calls as
required to facilitate problem resolution. Maintain or lead others in
maintaining complete, up-to-date emergency notification listings for all
personnel necessary to respond to alarms, incidents, and other
situations. Provide leadership to lower level Alarm Monitors/Dispatchers
in maintaining a calm demeanor at all time during emergency situations.

**Alarm Monitor/Dispatcher Supervisor 2**

Successfully complete all alarm monitoring/dispatching duties from Level
1 through Level 5 and Alarm Monitor/Dispatcher Supervisor 1. Supervise
daily shift operations. Must effectively communicate with employees and
provide appropriate motivation. Monitor telephone etiquette, promptness
of call receipt, and timeliness of call routing to assigned staff.
Develop skills of subordinate personnel through training and on-the-job
procedures. Communicate information, policies, and procedures to
subordinate staff. Maintain departmental records and produce reports as
required. Perform annual performance evaluations of subordinate
personnel. Provide input to work schedules and ensure personnel are
notified of upcoming work schedules. Provide input to other supervisors
and to the Communication Center Site Manager in the development of goals
and objects for the department. Maintain involvement in assigned
incident follow-up activities. Immediately resolve any problems in the
work place and promote high levels of employee morale. Routinely fill
employee absenteeism due to illness, vacation, and other time off.
Ensure the communication center is in full compliance with the rules and
regulations governing the operations of the communication center.

.

**Alarm Monitor/Dispatcher Supervisor 3**

Successfully complete all alarm monitoring/dispatching duties from Level
1 through Level 5, Alarm Monitor/Dispatcher Supervisor 1 and 2.
Responsible for all aspects of dispatch operation during the shift
assigned. Provide supervision of personnel, to include the
assignment/review of work. Ensure alarm monitors/dispatchers follow
established protocols. Verify dispatching equipment is operating
properly. Prepare and send all required reports. Complete all duties for
any staff members whenever staff has to leave the dispatch area. Develop
schedule to ensure proper staffing. Schedule training for Alarm
Monitors/Dispatcher Levels 1 through 5. Handle all issues for
non-supervisory staff when they need assistance. Conduct initial
interview of alarm monitoring/dispatching candidates. Research and
provide response to inquiries, issues, or complaints. Serve as alarm
monitor/dispatcher during surge periods. Change video/audio recording
media, as required, and store. Support the Communication Center Site
Manager in defining workload requirements and optional dispatch staff
levels per shift; defining training requirements above mandatory levels,
which may enhance alarm monitor/dispatcher capabilities; and provide
input to various reporting requirements; provide regular communication
to customer's COR as needed to address issues or increase productivity.