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**DA 06-1506**

**Released: July 25, 2006**

**THE CONSUMER & GOVERNMENTAL AFFAIRS BUREAU REMINDS STATE
TELECOMMUNICATIONS RELAY SERVICE (TRS) PROGRAMS AND INTERSTATE TRS
PROVIDERS OF THEIR OBLIGATIONS REGARDING CONTACT INFORMATION AND
SUBSTANTIVE CHANGES IN THEIR TRS PROGRAM**

**CG Docket No. 03-123**

The purpose of this *Public Notic*e is to remind certified state
Telecommunications Relay Service (TRS) programs that pursuant to 47
C.F.R. § 64.604(c)(2) they must submit to the Commission a contact
person or office for TRS consumer information and complaints about
intrastate service. The submission shall include the name and address of
the state office that receives complaints, grievances, inquiries and
suggestions; the voice, TTY, and fax numbers for that office; the e-mail
address; and the physical address to which correspondence should be
sent.

Similarly, interstate TRS providers are reminded that pursuant to 47
C.F.R. § 64.604(c)(2) they must submit to the Commission a contact
person or office for TRS consumer information and complaints about the
provider's service. The submission shall include the name and address of
the office that receives complaints, grievances, inquiries and
suggestions; the voice, TTY and fax numbers for that office; the e-mail
address; and the physical address to which correspondence should be
sent. The Commission must be notified each time there is a change in any
of this required information.

The Commission also reminds certified state TRS programs that pursuant
to 47 C.F.R. § 64.605(f)(1) state TRS programs must notify the
Commission of any substantive changes in their TRS programs within 60
days of when they occur, and must certify that the state TRS program
continues to meet federal minimum standards after implementing the
substantive change. Similarly, Video Relay Service (VRS) and Internet
Protocol Relay (IP Relay) Service Providers certified under 47 C.F.R. §
64.605(f)(2) must also notify the Commission of any substantive changes
in their TRS programs, services, and features within 60 days of when
such changes occur, and certify that they continue to meet federal
minimum standards after implementing the substantive change.

This designation, updated designation information, or substantive
changes in a TRS program may be sent to the Commission via e-mail to
<TRS_POC@fcc.gov>.

Contact information for certified state TRS programs is posted on the
Consumer & Governmental Affairs Bureau's website at:
<http://www.fcc.gov/cgb/dro/trs_contact_list.html>; contact information
for interstate TRS providers is posted at:
<http://www.fcc.gov/cgb/dro/trs_providers.html>.

The full text of this document and filings will be available for public
inspection and copying during regular business hours at the FCC
Reference Information Center, Portals II, 445 12^th^ Street, S.W., Room
CY-A257, Washington, D.C. 20554. These documents and copies of
subsequently filed documents in this matter may also be purchased from
the Commission's duplicating contractor at, Portals II, 445 12^th^
Street, S.W., Room CY-B402, Washington, D.C. 20554. Customers may
contact the duplicating contractor at their website:
[www.bcpiweb.com](http://www.bcpiweb.com/) or call 1-800-378-3160.
Filings may also be viewed on the Consumer & Governmental Affairs
Bureau's, Disability Rights Office homepage at
<http://www.fcc.gov/cgb/dro>.

To request materials in accessible formats for people with disabilities
(Braille, large print, electronic files, audio format), send an e-mail
to <fcc504@fcc.gov> or call the Consumer & Governmental Affairs Bureau
at 202-418-0530 (voice), 202-418-0432 (TTY). This *Public Notice* can
also be downloaded in Word and Portable Document Format (PDF) at
<http://www.fcc.gov/cgb/dro>.

For further information regarding this *Public Notice*, contact Arlene
Alexander, Consumer & Governmental Affairs Bureau, Disability Rights
Office (202) 418-0581 (voice), (202) 418-0183 (TTY), or e-mail
<Arlene.Alexander@fcc.gov>.

**- FCC -**